{ "count" : 19689, "data" : [ { "id" : "6a2c6b9c74d8ee00a091384d", "title" : "Radio Frequency Intern", "company" : "SQUAD", "industry" : "Technology", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "UAH", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Radio Frequency Intern in Kyiv, Ukraine, adjusted for the Technology industry and internship role." }, "location" : "Kyiv", "locations" : [ "Kyiv" ], "timestamp" : "2026-06-15T05:04:11.313", "fingerprint" : "3d95370136e5765a0f0202c0b379c9fe38f409b37ef284aa4dfb7a8b54930023", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://squad.tech/careers/?gh_jid=7393417", "externalId" : "7393417", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kyiv", "country" : "Ukraine", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.4500336,30.5241361" } ], "locationText" : "Kyiv, Ukraine", "employmentType" : "INTERNSHIP", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "RF, Microwave, Antennas, EMIC, Signal Integrity, Radio Frequency, Electrical Engineering, Electromagnetic", "hardSkillsList" : [ "RF validation measurements", "Reports preparation" ], "hardSkills" : [ { "name" : "RF validation measurements", "level" : "intermediate" }, { "name" : "Reports preparation", "level" : "intermediate" } ], "majorSkills" : "Radio Frequency, Antenna design, EMIC, Signal Integrity", "majorSkillsList" : [ "Radio Frequency", "Antenna design", "EMIC", "Signal Integrity" ], "coreResponsibilities" : "Evaluate proposed solutions, Analyse proposed solutions, Perform RF validation measurements, Prepare reports, Maintain measurement equipment, Maintain RF chambers, Document tests processes, Document workflows alignments, Support RF Engineers", "teamCollaboration" : "Work closely with RF Engineers", "domainKnowledge" : "Wireless devices; Wireless subsystems", "domainList" : [ "wireless-devices", "wireless-subsystems" ], "domainSpecificKnowledge" : [ "Wireless devices", "Wireless subsystems" ], "toolProficiency" : [ "Measurement equipment", "RF chambers" ], "documentationSkills" : "Documenting of tests processes; Documenting workflows alignments", "continuousLearning" : "Corporate courses; Knowledge hubs; Free English classes; Educational leaves", "qualificationsBasic" : "Basic understanding of RF, Microwave, Antennas, Boards bring-up experience, Experience of prototyping of antennas, PCBs, Understanding of Radio Frequency, Electrical Engineering level design approaches, Understanding of Electromagnetic, Electrical Schematic Simulation Software", "workSiteFlexibility" : "Onsite", "rawDescription" : "Team Summary The Radio Frequency team plays a crucial role in the modern engineering process for wireless devices. Our daily work focuses on key areas such as Antenna, RF front-end, EMI/EMC, Signal Integrity, design, validation and optimisation of wireless subsystems included to our products. Job Summary As Radio Frequency Intern in SQUAD you will evaluate and analyse proposed solutions with ongoing optimisation process. In this role you will work closely with Radio Frequency Engineers on a daily basis and learn about the modern engineering process for wireless devices. Duties and Responsibilities Performing RF validation measurements and reports preparation Measurement equipment / RF chambers maintenance Documenting of tests processes, workflows alignments Support of RF Engineers in daily routine work Qualifications and Skills Basic understanding of RF, Microwave, Antennas Boards bring-up experience Experience of prototyping of antennas and PCBs Understanding of Radio Frequency and Electrical Engineering level design approaches Understanding of Electromagnetic and Electrical Schematic Simulation Software We offer multiple benefits that include The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member Competitive compensation and perks. Gig-contract (6 months) 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves Medical insurance is provided from day one. Sick leaves and medical leaves are available Free meals, fruits, and snacks when working in the office", "summaryDescription" : "Radio Frequency Intern at SQUAD. Skills: Radio Frequency, Antenna design, EMIC, Signal Integrity. Evaluate proposed solutions. Analyse proposed solutions", "postedDate" : "2026-06-14T08:02:55.485", "createdAt" : "2026-06-14T08:02:55.485", "lastUpdated" : "2026-06-15T05:04:11.313", "ingestTimestamp" : "2026-06-14T08:02:55.485", "mongoId" : "6a2c6b9c74d8ee00a091384d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "RF validation measurements", "Reports preparation", "Radio Frequency", "Antenna design", "EMIC", "Signal Integrity", "Wireless devices", "Wireless subsystems", "Measurement equipment", "RF chambers" ], "skillCount" : 10, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 887.9426, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6b9c74d8ee00a0913848", "title" : "Radio Frequency Engineer", "company" : "SQUAD", "industry" : "Technology", "salary" : { "min" : 720000.0, "max" : 1120000.0, "currency" : "UAH", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Radio Frequency Engineer in Kyiv, Ukraine, adjusted for the technology industry and full-time employment." }, "location" : "Kyiv", "locations" : [ "Kyiv" ], "timestamp" : "2026-06-15T09:17:57.523", "fingerprint" : "b43fc9f0d9846dadbf6c7c0d1bf3d1b46b491fb62f8aca2e78b3352a5c34ef88", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://squad.tech/careers/?gh_jid=1108507", "externalId" : "1108507", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kyiv", "country" : "Ukraine", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.4500336,30.5241361" } ], "locationText" : "Kyiv, Ukraine", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "RF, Microwave, Antenna, Electromagnetic simulation, RF measurement, Signal Integrity, Embedded RTOS, Linux", "professionalSkills" : [ "System-level noise characterization" ], "hardSkillsList" : [ "RF validation measurements", "RF front-end schematics", "RF front-end layouts", "System-level noise emissions", "Measurement equipment maintenance", "RF chambers maintenance", "Test process documentation", "Workflow alignment", "Certification data analysis", "Signal Integrity approaches" ], "hardSkills" : [ { "name" : "RF validation measurements", "level" : "intermediate" }, { "name" : "RF front-end schematics", "level" : "intermediate" }, { "name" : "RF front-end layouts", "level" : "intermediate" }, { "name" : "System-level noise emissions", "level" : "intermediate" }, { "name" : "Measurement equipment maintenance", "level" : "intermediate" }, { "name" : "RF chambers maintenance", "level" : "intermediate" }, { "name" : "Test process documentation", "level" : "intermediate" }, { "name" : "Workflow alignment", "level" : "intermediate" }, { "name" : "Certification data analysis", "level" : "intermediate" }, { "name" : "Signal Integrity approaches", "level" : "intermediate" } ], "majorSkills" : "RF, Microwave, Antenna principles, Electromagnetic simulation", "majorSkillsList" : [ "RF", "Microwave", "Antenna principles", "Electromagnetic simulation" ], "coreResponsibilities" : "Evaluate proposed solutions, Analyse proposed solutions, Conduct RF validation measurements, Prepare comprehensive reports, Simulate RF front-end schematics, Design RF front-end schematics, Optimize RF front-end schematics, Simulate RF front-end layouts, Design RF front-end layouts, Optimize RF front-end layouts, Estimate system-level noise emissions, Characterize system-level noise emissions, Maintain measurement equipment, Maintain RF chambers, Document test processes, Align workflows, Review certification data, Analyze certification data, Communicate with counterparts", "teamCollaboration" : "Communicate with counterparts", "domainKnowledge" : "Wireless systems; Consumer electronics; PHY/MAC level; WiFiT; BLE; Sub-1GHz; Antennas; PCBs prototyping; EMIC certification; Regulatory domain; Embedded RTOS; Linux based systems; Radar architecture; Radar data processing", "domainList" : [ "wireless-systems", "consumer-electronics", "phy-mac-level", "wifit", "ble", "sub-1ghz", "antennas", "pcbs-prototyping", "emic-certification", "regulatory-domain", "embedded-rtos", "linux-based-systems", "radar-architecture", "radar-data-processing" ], "domainSpecificKnowledge" : [ "Wireless systems", "Consumer electronics", "PHY/MAC level", "WiFiT", "BLE", "Sub-1GHz", "Antennas", "PCBs prototyping", "EMIC certification", "Regulatory domain", "Embedded RTOS", "Linux based systems", "Radar architecture", "Radar data processing" ], "toolProficiency" : [ "CST", "HFSS", "VNA", "Spectrum Analyzer", "Power Meters" ], "communicationSkills" : "Written English; Spoken English", "documentationSkills" : "Prepare comprehensive reports; Document test processes", "continuousLearning" : "Corporate courses; Knowledge hubs; English classes; Educational leaves", "problemSolvingSkills" : "Optimisation", "qualificationsBasic" : "In-depth knowledge of RF, Microwave principles, Antenna principles, Skilled in board bring-up, Hands-on experience in antennas, Hands-on experience in PCBs prototyping, Hands-on experience in Electromagnetic simulation software, Hands-on experience in task optimisation, EMIC certification/analysis, Experience in Embedded RTOS configuration, Experience in Embedded RTOS flashing, Experience in linux based systems philosophy, Radar basics knowledge, Good written and spoken English", "qualificationsPreferred" : "Experience in optimization process, PHY/MAC level understanding, World Wide regulatory domain knowledge", "workSiteFlexibility" : "Onsite", "rawDescription" : "Team Summary The Radio Frequency team plays a crucial role in the modern engineering process for wireless devices. Our daily work is dedicated to the design, development, optimisation and validation of complex RF front-end solutions including antennas. Job Summary We are looking for an experienced Radio Frequency Engineer to join our team. In this role you will evaluate and analyse proposed solutions within an ongoing optimisation process. Responsibilities and Duties Conduct RF validation measurements and prepare comprehensive reports. Simulate, design, and optimize RF front-end schematics and layouts. Estimate and characterize system-level noise emissions. Maintain measurement equipment and RF chambers. Document test processes and align workflows. Review and analyze certification data. Communicate with counterparts. Qualifications and Skills In-depth knowledge of RF, Microwave, and Antenna principles. Proficient in electromagnetic simulation software (CST, HFSS). Experienced with RF measurement equipment and tools (VNA, Spectrum Analyzer, Power Meters, etc.). Skilled in board bring-up. Understanding of conventional wireless systems for consumer electronics at the PHY/MAC level (WiFi/BT/BLE/Sub-1GHz). Hands-on experience in antennas and PCBs prototyping. Hands-on experience in Electromagnetic simulation software and task optimisation Hands-on experience in Signal Integrity approaches EMI/EMC certification/analysis on World Wide regulatory domain Experience in Embedded RTOS configuration and flashing, linux based systems philosophy Radar basics knowledge (architecture and data processing) Good written and spoken English We offer multiple benefits, that include The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member Competitive compensation and perks. Annual performance review Gig-contract 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves Medical insurance is provided from day one. Sick leaves and medical leaves are available Free meals, fruits, and snacks when working in the office", "summaryDescription" : "Radio Frequency Engineer at SQUAD. Skills: RF, Microwave, Antenna principles, Electromagnetic simulation. Evaluate proposed solutions. Analyse proposed solutions", "postedDate" : "2026-06-14T02:53:43.915", "createdAt" : "2026-06-14T02:53:43.915", "lastUpdated" : "2026-06-15T09:17:57.523", "ingestTimestamp" : "2026-06-14T02:53:43.915", "mongoId" : "6a2c6b9c74d8ee00a0913848", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "RF validation measurements", "RF front-end schematics", "RF front-end layouts", "System-level noise emissions", "Measurement equipment maintenance", "RF chambers maintenance", "Test process documentation", "Workflow alignment", "Certification data analysis", "Signal Integrity approaches", "RF", "Microwave", "Antenna principles", "Electromagnetic simulation", "System-level noise characterization", "Wireless systems", "Consumer electronics", "PHY/MAC level", "WiFiT", "BLE", "Sub-1GHz", "Antennas", "PCBs prototyping", "EMIC certification", "Regulatory domain", "Embedded RTOS", "Linux based systems", "Radar architecture", "Radar data processing", "CST", "HFSS", "VNA", "Spectrum Analyzer", "Power Meters" ], "skillCount" : 34, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 844.95953, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8cee74d8ee00a0977abd", "title" : "Senior Radio Frequency Engineer", "company" : "ICEYE", "industry" : "Engineering", "salary" : { "min" : 55000.0, "max" : 80000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Radio Frequency Engineer in Valencia, Spain, adjusted for industry and company size." }, "location" : "Valencia, Spain", "locations" : [ "Valencia, Spain" ], "timestamp" : "2026-06-16T00:56:35.577", "fingerprint" : "03251d2ce9fcc60b8e438107c44819ce7ed288346e7dd3b170fbf895048889f2", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/iceye/cc0b017f-f910-4e64-9dd6-4b4da5538089/application", "externalId" : "cc0b017f-f910-4e64-9dd6-4b4da5538089", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Valencia", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "39.4697065,-0.3763353" } ], "locationText" : "Valencia, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "RF engineering, Microwave engineering, PCB design, Link budget analysis, Component selection, Measurement equipment, High frequency systems", "professionalSkills" : [ "Problem-solving", "Debugging", "Root-cause analysis", "Troubleshooting", "Analytical skills" ], "hardSkillsList" : [ "RF design", "Microwave design", "PCB layout", "Link budget calculation", "Component sourcing", "Satellite hardware testing", "Root cause analysis", "Advanced measurements" ], "softSkillsList" : [ "Co-operative" ], "hardSkills" : [ { "name" : "RF design", "level" : "intermediate" }, { "name" : "Microwave design", "level" : "intermediate" }, { "name" : "PCB layout", "level" : "intermediate" }, { "name" : "Link budget calculation", "level" : "intermediate" }, { "name" : "Component sourcing", "level" : "intermediate" }, { "name" : "Satellite hardware testing", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Advanced measurements", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Co-operative" } ], "majorSkills" : "RF design, Microwave systems, Satellite hardware, Root-cause analysis", "majorSkillsList" : [ "RF design", "Microwave systems", "Satellite hardware", "Root-cause analysis" ], "coreResponsibilities" : "Design new generation of satellites, Ensure continuous improvements of satellites, Design satellite RF hardware, Test satellite RF hardware, Tackle challenges in new space engineering, Push boundaries of small sensing satellites, Design passive microwave systems, Design active microwave systems, Provide technical support for satellite fleet", "teamCollaboration" : "Cross-functional engineering teams; People from different domains", "projectManagementSkills" : [ "Manage basic projects" ], "domainKnowledge" : "SAR satellites; Space systems; New space engineering; Microwave systems", "domainList" : [ "sar-satellites", "space-systems", "new-space-engineering", "microwave-systems" ], "domainSpecificKnowledge" : [ "SAR satellites", "Space systems", "New space engineering", "Microwave systems" ], "toolProficiency" : [ "Altium", "CST", "Python" ], "communicationSkills" : "Communicate clearly in English", "continuousLearning" : "Continuous professional development; Training opportunities", "innovationCreativity" : "Pushing boundaries", "problemSolvingSkills" : "Problem-solving; Debugging; Root-cause analysis; Troubleshooting; Analytical skills; Tackle unconventional tasks", "specialRequirements" : "Security screening, SUPO screening", "qualificationsBasic" : "Master's degree in Radio/RF/Communications/Signal/Electrical engineering, 5+ years of experience in RF and microwave engineering, PCB board design experience, Link budget analysis experience, Component selection experience, Familiar with common measurement equipment, Skilled to do advanced measurements, Proficient problem-solving skills, Proficient debugging skills, Capability to tackle unconventional tasks, Capability to tackle unconventional problems, Ability to perform root-cause analysis on failures, Ability to communicate clearly in English, Ability to work independently, Co-operative team player, Suits well in a multicultural environment, Capability to drive a new project from technical side, Troubleshooting skills, Analytical skills, Willingness to be involved in whole satellite life cycle", "qualificationsPreferred" : "Prior experience in aerospace systems, Prior experience with high frequency (5+ GHz) systems, Capability to manage basic projects, Prior experience in Altium, Prior experience in CST, Prior experience in Python", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "ROLE HIGHLIGHTS: - Role: Senior Radio Frequency Engineer - Department: Space Systems - Location: Valencia, Spain - Reports to: Engineering Manager, Space Systems - Working type: Hybrid - Employment is subject to applicable security screening (incl. SUPO, where required) THE MISSION OF THE SENIOR RADIO FREQUENCY ENGINEER As Senior RF Engineer, you will be at the heart of designing and advancing the next generation of ICEYE's SAR satellites — pushing the boundaries of what small sensing satellites can achieve. Working closely with cross-functional engineering teams, you will own the design, testing, and continuous improvement of satellite RF and microwave hardware, from PCB design and component selection to link budget analysis and advanced measurements. When things go wrong, you will be the one to diagnose why — conducting root-cause analysis and providing hands-on technical support for an ever-expanding fleet of operational satellites in orbit. WHO ARE WE? ICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE's world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world's largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy – day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits. As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE's near real-time data creates a tactical advantage for mission-critical operations. ICEYE operates internationally with offices in Finland, Poland, Spain, Japan, the UAE, Greece, Germany, and the US. The company has more than 900 employees, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation. DAY TO DAY RESPONSIBILITIES: - You will work closely with engineers from other domains to design a new generation of satellites and ensure continuous improvements of them. - Your responsibilities will include designing and testing satellite RF hardware, tackling the challenges inherent in the new space engineering approach, and pushing the boundaries of what small sensing satellites can achieve. - You will also be involved in the design of both passive and active microwave systems, and provide technical support for our expanding fleet of satellites. If you're ready to take on these exciting challenges, we’d love to have you on board. REQUIREMENTS: MUST HAVE SKILLS - Master's degree in Radio/RF/Communications/Signal/Electrical engineering. - 5 years+ of experience in RF and microwave engineering (including PCB board design, link budget, component selection). - Familiar how to use common measurement equipment and skilled to do advanced measurements. - Proficient problem-solving and debugging skills. Capability to tackle unconventional tasks and problems. - Ability to perform root-cause analysis on failures. - Ability to communicate clearly in English (written and spoken). - Ability to work independently, but also a co-operative team player. - Suits well in a multicultural environment. - Capability to drive a new project from the technical side, facing unknown issues and collaborating with people from different domains to solve it. - Strong troubleshooting and analytical skills. - Willingness to be involved in the whole life cycle of the satellite NICE TO HAVE SKILLS - Prior experience in aerospace systems. - Prior experience with high frequency (5+ GHz) systems. - Capability to manage basic projects. - Prior experience in Altium, CST, Python. APPLICATION PROCESS - Talent Acquisition Interview - Hiring Manager Interview - Technical Interview (onsite or virtual), including a Technical Challenge - Hiring Team Interview - Offer Decision WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing—at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process. OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com https://www.iceye.com", "summaryDescription" : "Senior Radio Frequency Engineer at ICEYE. Skills: RF design, Microwave systems, Satellite hardware, Root-cause analysis. Design new generation of satellites. Ensure continuous improvements of satellites", "createdAt" : "2026-06-14T18:43:32.254", "lastUpdated" : "2026-06-16T00:56:35.577", "ingestTimestamp" : "2026-06-14T18:43:32.254", "mongoId" : "6a2c8cee74d8ee00a0977abd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "RF design", "Microwave design", "PCB layout", "Link budget calculation", "Component sourcing", "Satellite hardware testing", "Root cause analysis", "Advanced measurements", "Co-operative", "Microwave systems", "Satellite hardware", "Root-cause analysis", "Problem-solving", "Debugging", "Troubleshooting", "Analytical skills", "Manage basic projects", "SAR satellites", "Space systems", "New space engineering", "Altium", "CST", "Python" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 796.96295, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "69cf3f0c2beec4dd3d934471", "title" : "Senior Radio Frequency Engineer", "company" : "Amazon Development Center Taiwan Limited", "industry" : "Hardware Development, alexa and amazon devices", "salary" : { "min" : 1700000.0, "max" : 2500000.0, "currency" : "TWD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Radio Frequency Engineer in Taipei City, Taiwan, adjusted for Amazon's size and the technology industry." }, "location" : "Taipei City, TWN", "locations" : [ "Taipei City, TWN" ], "timestamp" : "2026-06-15T02:27:04.817", "fingerprint" : "77dbc6f0d27b561ab1cd5b6400f865750f2d9a85cc4fcc3363ca45e6ab1bdc7a", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10380880/apply", "externalId" : "679979e5-0f5a-4069-8619-af025eab1228", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Taipei City", "country" : "Taiwan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "25.0200960,121.4335000" } ], "locationText" : "Taipei City, Taiwan", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 10, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Wifi, Bluetooth, Zigbee, Thread, Cadence tools", "professionalSkills" : [ "Link budget analysis", "Component selection", "PCB schematics review", "PCB layouts review", "RF performance validation", "RF performance troubleshooting", "System integration", "Factory build support", "Manufacturing test", "DFM" ], "hardSkillsList" : [ "RF sub-systems design", "RF sub-systems testing", "RF sub-systems debugging", "TX/RX performance", "Throughput performance", "RF validation tests", "Network analyzers", "Spectrum analyzers", "LitePoint IQxel testers" ], "hardSkills" : [ { "name" : "RF sub-systems design", "level" : "intermediate" }, { "name" : "RF sub-systems testing", "level" : "intermediate" }, { "name" : "RF sub-systems debugging", "level" : "intermediate" }, { "name" : "TX/RX performance", "level" : "intermediate" }, { "name" : "Throughput performance", "level" : "intermediate" }, { "name" : "RF validation tests", "level" : "intermediate" }, { "name" : "Network analyzers", "level" : "intermediate" }, { "name" : "Spectrum analyzers", "level" : "intermediate" }, { "name" : "LitePoint IQxel testers", "level" : "intermediate" } ], "majorSkills" : "Radio Frequency Engineering, Embedded Systems, Wireless Networking, RF Hardware", "majorSkillsList" : [ "Radio Frequency Engineering", "Embedded Systems", "Wireless Networking", "RF Hardware" ], "coreResponsibilities" : "Design embedded systems, Implement embedded systems, Debug embedded systems, Characterize embedded systems, Develop RF hardware sub-systems, Validate RF hardware sub-systems, Troubleshoot RF hardware sub-systems, Support factory builds, Perform link budget analysis, Select appropriate RF ICs, Select passive components, Review PCB schematics, Optimize PCB schematics, Review PCB layouts, Optimize PCB layouts, Use specialized test equipment, Validate RF performance, Troubleshoot RF issues, Create test plans, Validate designs, Address system integration challenges, Meet form factor requirements, Meet industrial design requirements, Prevent unintentional radiators, Impact RF receiver sensitivity, Review RF test fixture design, Review RF test fixture setup, Test device RF performance", "teamCollaboration" : "Hardware Engineering team; Verification engineers; Validation engineers; Other engineers; Manufacturing test teams; Operations teams", "domainKnowledge" : "Wireless technologies; Wifi; Bluetooth; Zigbee; Thread; IEEE 802.15.4; RF sub-systems; High-volume manufacturing; Wi-Fi 6E; Wi-Fi 7; FCC regulatory standards; ETSI regulatory standards", "domainList" : [ "wireless-technologies", "wifi", "bluetooth", "zigbee", "thread", "ieee-802-15-4", "rf-sub-systems", "high-volume-manufacturing", "wi-fi-6e", "wi-fi-7", "fcc-regulatory-standards", "etsi-regulatory-standards" ], "domainSpecificKnowledge" : [ "Wireless technologies", "Wifi", "Bluetooth", "Zigbee", "Thread", "IEEE 802.15.4", "RF sub-systems", "High-volume manufacturing", "Wi-Fi 6E", "Wi-Fi 7", "FCC regulatory standards", "ETSI regulatory standards" ], "toolProficiency" : [ "Cadence tools" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Troubleshooting capabilities; RF sub-system issues", "qualificationsBasic" : "Bachelor's degree in Electrical Engineering, 10+ years of experience in board-level design, 10+ years of experience in component selection, 10+ years of experience in prototyping, 8+ years of experience designing RF sub-systems, 8+ years of experience testing RF sub-systems, 8+ years of experience debugging RF sub-systems, Familiarity with schematic capture software, Familiarity with PCB layout software, Deep understanding of system integration risks, Deep understanding of system integration challenges, Troubleshooting capabilities for complex RF issues, Hands-on experience bringing up radio prototypes, Hands-on experience developing RF validation tests, Hands-on experience running RF validation tests, Understanding of DFM requirements for RF, Understanding of high-volume manufacturing test requirements for RF", "qualificationsPreferred" : "Experience with Wi-Fi 6E, Experience with Wi-Fi 7, Experience with tri-band router applications, Experience with access point applications, Experience with wifi throughput test setup, Experience with wifi throughput validation, Experience with Qualcomm wifi platforms, Knowledge of design requirements for FCC, Knowledge of design requirements for ETSI, Knowledge of testing requirements for FCC, Knowledge of testing requirements for ETSI, At least five full product development cycles, Successful launch of a consumer product", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Wifi has become a critical component of every home worldwide. eero, an Amazon company, created the first product to deliver whole-home wifi coverage using mesh technology to make sure you never have to worry about home connectivity again. We believe customers deserve the best connectivity and smart home experience possible. We constantly challenge ourselves to continue improving that experience and make technology in our homes “just work”. To find out more about eero, please visit eero.com. As a Senior Radio Frequency (RF) Engineer at eero, you will work with the rest of the Hardware Engineering team to design, implement, debug, and characterize embedded systems for wireless networking applications. This role will focus on development, validation, troubleshooting, and factory build support for the RF hardware sub-systems that enable eero products to support wireless technologies such as wifi, Bluetooth, Zigbee, and Thread. These wireless interfaces are critical features of all eero products, so customer experience is highly sensitive to the performance and reliability of the underlying RF sub-systems. Key job responsibilities - Perform link budget analysis, select appropriate RF ICs and passive components, review and optimize PCB schematics and layouts - Use specialized test equipment to validate RF performance from the sub-component to the system level - Validate RF performance and troubleshoot RF issues from the sub-component to the system level - Collaborate with verification and validation engineers to create test plans that thoroughly validate designs and efficiently address system integration challenges - Work cross-functionally with other engineers to meet challenging form factor and industrial design requirements while preventing unintentional radiators from negatively impacting RF receiver sensitivity - Collaborate with manufacturing test and operations teams to review RF test fixture design and setup so that device RF performance can be tested efficiently to the correct specifications at the factory Basic Qualifications: - Bachelor's degree in Electrical Engineering or a related field - 10+ years of experience in board-level design, component selection, and prototyping for high-volume, cost-optimized consumer electronics - 8+ years of experience designing, testing, and debugging RF sub-systems for wifi router/access point applications - Familiarity with schematic capture and PCB layout software tools (preferably Cadence tools) - Deep understanding of the system integration risks and challenges posed by wireless technologies such as wifi, Bluetooth, and IEEE 802.15.4 - Strong troubleshooting capabilities for complex RF sub-system issues, including TX/RX and throughput performance degradation - Hands-on experience bringing up radio prototypes, developing, and running RF validation tests using specialized equipment such as network analyzers, spectrum analyzers, and LitePoint IQxel integrated testers - Understanding of DFM and high-volume manufacturing test requirements for RF sub-systems - Strong written and verbal communication skills Preferred Qualifications: - Experience with Wi-Fi 6E or Wi-Fi 7 tri-band router/access point applications - Experience with wifi throughput test set up and validation - Experience with Qualcomm wifi platforms - Knowledge of design and testing requirements for compliance with FCC and ETSI regulatory standards for radio transmitters - At least five full product development cycles leading to the successful launch of a consumer product Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Senior Radio Frequency Engineer at Amazon Development Center Taiwan Limited. Skills: Radio Frequency Engineering, Embedded Systems, Wireless Networking, RF Hardware. Design embedded systems. Implement embedded systems", "postedDate" : "2026-06-13T10:12:03.707", "createdAt" : "2026-06-13T10:12:03.707", "lastUpdated" : "2026-06-15T02:27:04.817", "ingestTimestamp" : "2026-06-13T10:12:03.707", "mongoId" : "69cf3f0c2beec4dd3d934471", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10380880/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "RF sub-systems design", "RF sub-systems testing", "RF sub-systems debugging", "TX/RX performance", "Throughput performance", "RF validation tests", "Network analyzers", "Spectrum analyzers", "LitePoint IQxel testers", "Radio Frequency Engineering", "Embedded Systems", "Wireless Networking", "RF Hardware", "Link budget analysis", "Component selection", "PCB schematics review", "PCB layouts review", "RF performance validation", "RF performance troubleshooting", "System integration", "Factory build support", "Manufacturing test", "DFM", "Wireless technologies", "Wifi", "Bluetooth", "Zigbee", "Thread", "IEEE 802.15.4", "RF sub-systems", "High-volume manufacturing", "Wi-Fi 6E", "Wi-Fi 7", "FCC regulatory standards", "ETSI regulatory standards", "Cadence tools" ], "skillCount" : 36, "jobCategory" : "other", "dataQualityScore" : 1.0, "_score" : 746.63293, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a0ed5a758b93c861eef6a8b", "title" : "Radio Frequency Software Engineer Principal", "company" : "Global InfoTek, Inc.", "industry" : "Government", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Principal Executive Radio Frequency Software Engineer in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Reston, VA", "locations" : [ "Reston", "VA" ], "timestamp" : "2026-06-16T06:01:51.642", "fingerprint" : "a43ef8f3b0c40a810d9b89d3f7e4d14b15a0335cac47c78ed46f5dc0f39e68ab", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://global-infotek-inc.breezy.hr/p/3e5d2a85e836-radio-frequency-software-engineer-principal-1649", "externalId" : "3e5d2a85e836", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "BS Degree", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Principal", "specialRequirements" : "Public Trust clearance, Secret Eligible, US Citizenship", "qualificationsBasic" : "10+ years of relevant experience, BS Degree", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Clearance Level: Public Trust (Secret Eligible) US Citizenship: Required Job Classification: Full Time Location: Remote Years of Experience: 10+ years of relevant experience Education Level: BS Degree — experience may be considered in place of education requirement. Briefly Describe the Work: GIT", "summaryDescription" : "Radio Frequency Software Engineer Principal at Global InfoTek, Inc.", "createdAt" : "2026-06-14T21:47:40.497", "lastUpdated" : "2026-06-16T06:01:51.642", "ingestTimestamp" : "2026-06-14T21:47:40.497", "mongoId" : "6a0ed5a758b93c861eef6a8b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Executive", "dataQualityScore" : 0.7777778, "_score" : 743.9953, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69faf6f44c40e2acd1857423", "title" : "Radio Frequency Software Engineer, Senior", "company" : "Global InfoTek, Inc.", "industry" : "Government", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Radio Frequency Software Engineer in Bulgaria, adjusted for industry and remote work." }, "location" : "Reston, VA", "locations" : [ "Reston", "VA" ], "timestamp" : "2026-06-16T00:30:44.020", "fingerprint" : "d117bd77b6cecb6e3df29f21b8c6b633e4b1d6dd65cbf781ba986f2ee2795a9f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://global-infotek-inc.breezy.hr/p/4c0c089ac138-radio-frequency-software-engineer-senior-1647", "externalId" : "4c0c089ac138", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "BS Degree", "experienceMinYears" : 5, "experienceMaxYears" : 7, "experienceLevel" : "Senior", "specialRequirements" : "Public Trust clearance, US Citizenship required", "qualificationsBasic" : "5–7 years of relevant experience, BS Degree", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Clearance Level: Public Trust US Citizenship: Required Job Classification: Full Time Location: Remote Years of Experience: 5–7 years of relevant experience Education Level: BS Degree — experience may be considered in place of education requirement. Briefly Describe the Work: GITI is seeking a Sen", "summaryDescription" : "Radio Frequency Software Engineer, Senior at Global InfoTek, Inc.", "createdAt" : "2026-06-14T19:39:53.989", "lastUpdated" : "2026-06-16T00:30:44.020", "ingestTimestamp" : "2026-06-14T19:39:53.989", "mongoId" : "69faf6f44c40e2acd1857423", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 739.9934, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e219bc74574cb6754b3", "title" : "Coverage Attorney - IV", "company" : "The Cincinnati Insurance Companies", "industry" : "Insurance", "salary" : { "min" : 95000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Legal - Coverage Attorney I - IV", "locations" : [ "Legal - Coverage Attorney I - IV", "162807", "false, 162807, false" ], "certifications" : [ "Ohio law license" ], "timestamp" : "2026-06-16T02:23:41.693", "fingerprint" : "e64ba9124df717818417818f104d73ca414f09ba5a184c61f3fdbe686b6328fa", "source" : "taleo", "language" : "en", "applyUrl" : "https://cinfin.taleo.net/careersection/ex/jobdetail.ftl?job=162807", "externalId" : "162807", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fairfield", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7886111,-82.6418883" } ], "locationText" : "Fairfield, Ohio, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Coverage interpretation", "Policy interpretation", "Dispute resolution" ], "hardSkillsList" : [ "Insurance coverage law", "Legal research" ], "hardSkills" : [ { "name" : "Insurance coverage law", "level" : "intermediate" }, { "name" : "Legal research", "level" : "intermediate" } ], "majorSkills" : "Insurance coverage law, Policy interpretation, Legal document drafting", "majorSkillsList" : [ "Insurance coverage law", "Policy interpretation", "Legal document drafting" ], "coreResponsibilities" : "Draft legal documents, Review legal documents, Analyze policy terms, Interpret policy terms, Determine appropriate actions, Advise on insurance coverage, Advise on policy interpretation, Represent company in litigation, Conduct research on laws, Conduct research on regulations, Develop strategies for resolution", "teamCollaboration" : "Diverse team; Work as part of a team", "domainKnowledge" : "State insurance coverage law; Federal insurance coverage law; Property and casualty insurance", "domainList" : [ "state-insurance-coverage-law", "federal-insurance-coverage-law", "property-and-casualty-insurance" ], "domainSpecificKnowledge" : [ "State insurance coverage law", "Federal insurance coverage law", "Property and casualty insurance" ], "toolProficiency" : [ "Legal research databases" ], "communicationSkills" : "Oral communication; Written communication", "continuousLearning" : "Lifelong learning approach; Continue education; Professional development", "problemSolvingSkills" : "Analytical skills; Research skills", "qualificationsBasic" : "3+ years of experience in insurance law, Ohio law license, Proficiency in legal research databases", "qualificationsPreferred" : "Experience from another carrier, New to the insurance industry", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us Our Legal-Litigation department seeks an experienced insurance coverage attorney to represent the company and provide coverage interpretations related to commercial and personal insurance policies. This position is based at our Headquarters in Fairfield, Ohio. Some departments at our Headquarters offer a hybrid work option that may vary depending on your role and responsibilities. The pay range for this position is $95,000-$160,000 annually. Pay is based on the applicant's education, experience, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performances. Be ready to: draft and review legal documents related to insurance policies analyze and interpret policy terms to determine appropriate actions advise the company on insurance coverage and policy interpretation represent the company in insurance coverage related litigation conduct research on property and casualty insurance laws and regulations develop strategies for the resolution of insurance disputes Be equipped with: familiarity with state and federal insurance coverage law excellent analytical and research skills the ability to work under pressure and manage multiple cases at once strong oral and written communication skills proficiency in legal research databases an Ohio law license strong interpersonal and customer service skills attention to detail and organizational skills the ability to work independently and as part of a team a desire to continue education and professional development Bring education and experience from: more than three years of experience in insurance law solid academic credentials Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities . Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights. 162807", "summaryDescription" : "Coverage Attorney - IV at The Cincinnati Insurance Companies. Skills: Insurance coverage law, Policy interpretation, Legal document drafting. Draft legal documents. Review legal documents", "createdAt" : "2026-06-14T19:47:22.919", "lastUpdated" : "2026-06-16T02:23:41.693", "ingestTimestamp" : "2026-06-14T19:47:22.919", "mongoId" : "69ce5e219bc74574cb6754b3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 160000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Insurance coverage law", "Legal research", "Policy interpretation", "Legal document drafting", "Coverage interpretation", "Dispute resolution", "State insurance coverage law", "Federal insurance coverage law", "Property and casualty insurance", "Ohio law license", "Legal research databases" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 716.3406, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30588bf292fd229cf42f1f", "title" : "Insurance Coverage and/or Defense Litigation Attorney", "company" : "Bosun", "industry" : "Insurance", "salary" : { "min" : 1500000.0, "max" : 3000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Insurance Coverage and/or Defense Litigation Attorney in India, adjusted for industry and seniority." }, "location" : "san francisco, CA", "locations" : [ "san francisco", "CA" ], "timestamp" : "2026-06-16T05:01:54.335", "fingerprint" : "b4da655b598beb4cf38ffd1fc9d35e4064c49b64227dcc6f6b733c5c86dc136f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://bosun-25f9d5ec70da.breezy.hr/p/76560e6a83cc-insurance-coverage-and-or-defense-litigation-attorney", "externalId" : "76560e6a83cc", "industryFunction" : { }, "structuredLocations" : [ { "city" : "san francisco", "state" : "méxico", "country" : "Mexico", "continent" : "north america", "source" : "locations-index", "geo" : "19.68044,-99.74877" } ], "locationText" : "san francisco, CA", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "summaryDescription" : "Insurance Coverage and/or Defense Litigation Attorney at Bosun", "createdAt" : "2026-06-15T22:11:00.109", "lastUpdated" : "2026-06-16T05:01:54.335", "ingestTimestamp" : "2026-06-15T22:11:00.109", "mongoId" : "6a30588bf292fd229cf42f1f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 665.38477, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.0 }, { "id" : "6960824a0937eae70e9c84f2", "title" : "Coverage Attorney I-IV", "company" : "The Cincinnati Insurance Companies", "industry" : "Insurance", "salary" : { "min" : 95000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Legal - Coverage Attorney I-IV", "locations" : [ "Legal - Coverage Attorney I-IV", "158946", "false, 158946, false" ], "certifications" : [ "Ohio law license" ], "timestamp" : "2026-06-15T22:12:02.989", "fingerprint" : "d6c617697c8e3a2a2f5732dc27a5892f35718d12c2b76de832480580aee804a3", "source" : "taleo", "language" : "en", "applyUrl" : "https://cinfin.taleo.net/careersection/ex/jobdetail.ftl?job=158946", "externalId" : "158946", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fairfield", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7886111,-82.6418883" } ], "locationText" : "Fairfield, Ohio, United States", "experienceMinYears" : 3, "professionalSkills" : [ "Coverage opinions", "Insurance law" ], "hardSkillsList" : [ "Coverage analysis", "Litigation" ], "hardSkills" : [ { "name" : "Coverage analysis", "level" : "intermediate" }, { "name" : "Litigation", "level" : "intermediate" } ], "majorSkills" : "Coverage opinions, Insurance litigation", "majorSkillsList" : [ "Coverage opinions", "Insurance litigation" ], "coreResponsibilities" : "Review insurance policies, Provide written opinions to Claims Department on complex, Litigate cases to a successful conclusion", "teamCollaboration" : "Diverse team; Independent agents", "domainKnowledge" : "Commercial general liability insurance", "domainList" : [ "commercial-general-liability-insurance" ], "domainSpecificKnowledge" : [ "Commercial general liability insurance" ], "documentationSkills" : "Written opinions", "continuousLearning" : "Lifelong learning approach", "qualificationsBasic" : "Ohio law license, Three or more years of experience providing formal written coverage opinions related to claims on commercial general liability insurance policies, Experience as a trial attorney litigating coverage issues", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person ®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Start your journey with us Our Legal-Litigation department in Fairfield, Ohio Headquarters is currently seeking an experienced insurance coverage attorney to represent the Company by providing coverage opinions relative to commercial and personal insurance policies. Salary Range: The pay range for this position is $95,000-$160,000 annually. The pay determination is based on the applicant's education, experience, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performances. Be ready to: Review insurance policies and provide written opinions to the Claims Department on complex insurance coverage matters Litigate cases to a successful conclusion Be equipped with: Ohio law License Strong academic and professional credentials Three or more years of experience providing formal written coverage opinions related to claims on commercial general liability insurance policies Experience as a trial attorney litigating coverage issues Excellent interpersonal skills Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages. Many departments at our Headquarters in Fairfield, Ohio offer hybrid work options. Depending on your role and responsibilities, hybrid options may be available. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; gender identity and transgender status; religion; national origin; age; disability; military status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All applicants have rights under Federal Employment Laws. Learn more about the Federal Employment Notices . 158946", "summaryDescription" : "Coverage Attorney I-IV at The Cincinnati Insurance Companies. Skills: Coverage opinions, Insurance litigation. Review insurance policies. Provide written opinions to Claims Department on complex", "createdAt" : "2026-06-14T20:46:24.391", "lastUpdated" : "2026-06-15T22:12:02.989", "ingestTimestamp" : "2026-06-14T20:46:24.391", "mongoId" : "6960824a0937eae70e9c84f2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 160000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Coverage analysis", "Litigation", "Coverage opinions", "Insurance litigation", "Insurance law", "Commercial general liability insurance", "Ohio law license" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 644.6604, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c91e974d8ee00a0984530", "title" : "Senior Counsel (General Liability/Coverage)", "company" : "Tyson & Mendes LLP", "industry" : "Legal", "salary" : { "min" : 160000.0, "max" : 190000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Diego, California, United States", "locations" : [ "San Diego", "California", "United States" ], "timestamp" : "2026-06-16T00:19:57.390", "fingerprint" : "dcd2b19a00c34b4237b6cf0c5dca86d04a4a5d94b7b11611620f55159429f78a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tysonmendesllp/jobs/5253973008", "externalId" : "5253973008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Diego", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "32.7174202,-117.1627720" } ], "locationText" : "San Diego, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Civil litigation", "Insurance defense", "Coverage litigation", "Commercial litigation", "Appellate practice" ], "hardSkillsList" : [ "Legal research", "Legal writing", "Trial preparation", "Discovery management", "Motion practice" ], "hardSkills" : [ { "name" : "Legal research", "level" : "intermediate" }, { "name" : "Legal writing", "level" : "intermediate" }, { "name" : "Trial preparation", "level" : "intermediate" }, { "name" : "Discovery management", "level" : "intermediate" }, { "name" : "Motion practice", "level" : "intermediate" } ], "majorSkills" : "Civil litigation, Insurance defense, Coverage litigation", "majorSkillsList" : [ "Civil litigation", "Insurance defense", "Coverage litigation" ], "coreResponsibilities" : "Manage caseload, Conduct legal research, Draft legal documents, Prepare for trials, Manage discovery, Handle motion practice, Represent clients in court, Advise clients on legal matters", "teamCollaboration" : "Attorneys; Paralegals; Support staff", "domainKnowledge" : "California civil procedure; Insurance law; Civil liability", "domainList" : [ "california-civil-procedure", "insurance-law", "civil-liability" ], "domainSpecificKnowledge" : [ "California civil procedure", "Insurance law", "Civil liability" ], "toolProficiency" : [ "Westlaw", "LexisNexis", "Clio" ], "communicationSkills" : "Client communication; Courtroom advocacy", "documentationSkills" : "Legal drafting", "problemSolvingSkills" : "Legal analysis; Case strategy", "qualificationsBasic" : "5+ years of experience in civil litigation, Experience in California state and federal courts, Experience with insurance defense litigation, Experience with coverage litigation", "qualificationsPreferred" : "Experience with complex commercial litigation, Experience with appellate practice", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Join Tyson & Mendes – Where Insurance Defense Meets Innovation Please note: An active bar license in the State of California is required. At Tyson & Mendes, we’re not just a national litigation firm—we’re a force for change in insurance defense and trial advocacy. Known for our cutting-edge approach and bold mission to stop Nuclear Verdicts®, we set the standard for results-driven representation across the country. As we continue our nationwide growth, we’re seeking an accomplished General Liability Insurance Defense Litigation and Insurance Coverage Attorney in California who brings courtroom confidence, leadership, and a passion for strategic defense. If you’re ready to make a lasting impact on clients, cases, and the legal industry, this is your moment. Why Tyson & Mendes? Lead with Purpose – Step into a senior role where your voice matters and your decisions shape outcomes. We empower our senior counsel with autonomy, trust, and the tools to lead high-exposure general liability cases and insurance coverage matters. Growth Built In – With our nationally recognized Trial Academy, ongoing executive-level development, and a firm culture that promotes from within, your next step forward is already in motion. Stability + Agility – Join a firm with national reach, financial strength, and a collaborative, no-silos mindset. We move with purpose—and you won’t get lost in the shuffle. Inclusive by Design – Our commitment to diversity, equity, and inclusion is more than a policy—it’s a practice that drives innovation, strengthens teams, and delivers better results. Flexible, Performance-Focused Work – Office, hybrid, or remote—we value outcomes over face time. Your work style should support your best work. Who You Are You are a seasoned litigator with a defense mindset, respected by clients and colleagues for your strategic thinking, courtroom presence, and ethical leadership. You thrive on complex general liability insurance defense and insurance coverage matters, thinking several moves ahead, and turning legal challenges into opportunities. You have a proven track record managing litigation teams, mentoring junior attorneys, and navigating high-stakes litigation with confidence. Above all, you are committed to excellence, collaboration, and delivering exceptional value to clients. Make Your Move. Be part of something bigger—join Tyson & Mendes and help shape the future of insurance defense. Apply today. We’re ready for your best. Responsibilities Develop compelling case themes, focusing on strategies that counter plaintiff arguments of sympathy or anger Maintain a high standard in all facets of your practice—no mediocrity or average outcomes Independently handle court appearances, depositions, briefs, and trials Work collaboratively with attorneys at all experience levels Maintain routine communications with clients Cultivate relationships with both existing and future clients Provide leadership and mentorship to junior attorneys Requirements JD from an ABA-accredited law school Active bar license in the State of California 8+ years of solid litigation experience, specifically in general liability insurance defense and insurance coverage matters Proven ability to manage full case responsibilities, including discovery and trial Strong experience handling insurance defense cases, particularly general liability and coverage issues Proficiency in time management systems Strong proficiency in MS Suite (Word, PowerPoint, Outlook) Ability to think independently and with minimal supervision Excellent listening, verbal, and written communication skills Professional appearance and demeanor Compensation Package The base salary for this position ranges from $160,000-$190,000 annually, depending on experience and qualifications Attorneys are eligible for an annual billable hours bonus ranging from $10,000 and then aggregating with $7,500 for every additional tier Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employer contribution for health/vision/dental/life coverage is $700-$1,700) Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5% Student loan repayment assistance or 529 college savings plan (full-time attorneys after one year with the firm) $100-$200/month Paid parental leave at base pay Employees receive a monthly technology reimbursement of $60 Benefits Employee Assistance Program through HealthAdvocate Comprehensive in-house training and leadership development opportunities Firm Provided CLE Programs and Paid Bar License Renewal Fees Flexible vacation policy for attorneys Defined pathway to partnership Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative Firm-wide charitable giving program Numerous social and off-site events each year to enrich your relationships with your colleagues Flexible Work Model: Remote, hybrid, or onsite options available About Tyson & Mendes Click here to learn more about the Tyson & Mendes Office! (944) The Tyson & Mendes Office - YouTube We’re one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases like Howell v. Hamilton Meats to numerous defense verdicts across the nation. But we don’t stop at great legal work—we invest in our people. With specialized training in our proven defense methods, clear paths to leadership, and robust professional development, we empower attorneys to grow their careers, build their personal brands, and become leaders in the field. Follow along with the firm on Twitter and LinkedIn, or visit www.tysonmendes.com. Equal Opportunity Employer Notice OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes’ policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional. NOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm’s policies, please refer to the document provided here. No recruiters/agencies #li-remote Pay Range $160,000—$190,000 USD", "summaryDescription" : "Senior Counsel (General Liability/Coverage) at Tyson & Mendes LLP. Skills: Civil litigation, Insurance defense, Coverage litigation. Manage caseload. Conduct legal research", "postedDate" : "2026-06-14T19:21:38.183", "createdAt" : "2026-06-14T19:21:38.183", "lastUpdated" : "2026-06-16T00:19:57.390", "ingestTimestamp" : "2026-06-14T19:21:38.183", "mongoId" : "6a2c91e974d8ee00a0984530", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 160000, "salaryAnnualMax" : 190000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Legal research", "Legal writing", "Trial preparation", "Discovery management", "Motion practice", "Civil litigation", "Insurance defense", "Coverage litigation", "Commercial litigation", "Appellate practice", "California civil procedure", "Insurance law", "Civil liability", "Westlaw", "LexisNexis", "Clio" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 621.0894, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.98 }, { "id" : "6a21a1d174d8ee00a0ca20be", "title" : "Insurance Manager (Risk Management & Coverage Audit)", "company" : "SunEnergy1", "industry" : "Insurance", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for an Insurance Manager in Charlotte, United States, adjusted for manager seniority and the energy industry." }, "location" : "Charlotte, NC", "locations" : [ "Charlotte", "NC" ], "timestamp" : "2026-06-15T10:48:42.403", "fingerprint" : "e31f324fbe67901cd9cb7036f4d019afe351bb3f306104468a4af7071a3de149", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://sunenergy1.breezy.hr/p/6e19cdd35131-insurance-manager-risk-management-coverage-audit", "externalId" : "6e19cdd35131", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "majorSkills" : "Risk Management, Coverage Audit", "majorSkillsList" : [ "Risk Management", "Coverage Audit" ], "coreResponsibilities" : "Manage corporate insurance requirements, Manage family office insurance requirements, Manage personal insurance requirements, Manage homeowners insurance requirements, Manage auto insurance requirements, Manage marine insurance requirements, Manage aviation insurance requirements, Manage liability insurance requirements", "domainKnowledge" : "Insurance", "domainList" : [ "insurance" ], "domainSpecificKnowledge" : [ "Insurance" ], "qualificationsBasic" : "Manage all aspects of account management, Handle all insurance questions, Handle all insurance requests, Handle all insurance cover", "rawDescription" : "Responsible for all corporate and family office insurance requirements: Corporate, Personal, Homeowners, Auto, Marine, Aviation and Liability. Must work independently and proactively with managing all aspects of account management and servicing, handling all insurance questions, requests, and cover", "summaryDescription" : "Insurance Manager (Risk Management & Coverage Audit) at SunEnergy1. Skills: Risk Management, Coverage Audit. Manage corporate insurance requirements. Manage family office insurance requirements", "createdAt" : "2026-06-14T19:35:40.108", "lastUpdated" : "2026-06-15T10:48:42.403", "ingestTimestamp" : "2026-06-14T19:35:40.108", "mongoId" : "6a21a1d174d8ee00a0ca20be", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Risk Management", "Coverage Audit", "Insurance" ], "skillCount" : 3, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 615.29767, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3066adf292fd229cfb4593", "title" : "Enterprise Coverage and Business Development, Broker Dealer - Senior Vice President / Managing Director", "company" : "iCapital", "industry" : "FinTech", "salary" : { "min" : 200000.0, "max" : 240000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T07:30:13.899", "fingerprint" : "ff960a7a7ae61835e81bedf79b49f24912a059d84da0b6dfcae5487895ee4fc7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/icapitalnetwork/jobs/8592964002", "externalId" : "8592964002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 12, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Business development", "Client relationship management", "Sales strategy" ], "hardSkillsList" : [ "Sales forecasting", "Pipeline management" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" } ], "majorSkills" : "Enterprise coverage, Business development, Broker-dealer sales", "majorSkillsList" : [ "Enterprise coverage", "Business development", "Broker-dealer sales" ], "coreResponsibilities" : "Develop and execute strategies to expand iCapital's enterprise, Drive new business development initiatives within the broker-dealer, Cultivate and manage strategic relationships with key stakeholders, Achieve and exceed revenue targets and business objectives, Collaborate with internal teams to ensure seamless client, Represent iCapital at industry events and conferences", "teamCollaboration" : "Internal teams; Broker-dealer partners", "domainKnowledge" : "Broker-dealer industry; Alternative investments; Financial services distribution", "domainList" : [ "broker-dealer-industry", "alternative-investments", "financial-services-distribution" ], "domainSpecificKnowledge" : [ "Broker-dealer industry", "Alternative investments", "Financial services distribution" ], "communicationSkills" : "Executive presentations; Client negotiations", "outcomesObjectives" : "Expand enterprise coverage; Drive new business; Achieve revenue targets", "qualificationsBasic" : "12+ years of experience in enterprise coverage and business development, Proven track record of success in the broker-dealer space", "qualificationsPreferred" : "Experience with alternative investments, Existing relationships with key decision-makers at broker-dealers", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "iCapital is seeking a seasoned relationship management and business development leader with deep experience in alternative investments to help expand the enterprise presence within the U. S. wealth management ecosystem, particularly across Independent Broker Dealers (IBD). This role will understand the nuances of private market investing and can translate that expertise into strategic partnerships, product adoption, and long-term growth. The ideal candidate will be at the forefront of driving engagement with key stakeholders, shaping go-to-market strategies, and delivering differentiated solutions that align with the evolving needs of wealth managers and their clients. Responsibilities Strengthen and expand relationships with independent broker dealers, focusing on firms actively engaged in, or seeking exposure to private equity, private credit, real assets, and hedge fund strategies. Serve as a strategic advisor to senior stakeholders, helping them navigate the complexities of alternative investments and integrate iCapital’s platform into their broader wealth offering. Lead enterprise-level initiatives that promote the adoption of iCapital’s technology and investment solutions, with a focus on scalability, compliance, and operational efficiency. Identify and execute growth opportunities, including new product introductions, platform enhancements, and cross-channel collaboration. Partner with internal teams such as Sales, Investment Product, Technology, Legal, and Marketing to ensure alignment on client strategy and execution. Develop and deliver high-impact presentations and analysis that support client engagement, internal planning, and strategic decision-making. Collaborate with the Client Solutions team to define and track key performance indicators that measure success across client relationships and business initiatives. Qualifications 12+ years of experience in relationship management, enterprise sales, or business development within the alternative investment or fintech space Knowledge of private market strategies, fund structures, distribution models, and regulatory considerations Able to manage complex relationships across wealth management firms, with a focus on enterprise-level engagement Experience working with or within Independent Broker Dealers, RIAs, or wirehouse platforms Maintain a track record of driving adoption of investment platforms or technology solutions with strategic thinking capabilities Excellent communication and presentation skills, with the ability to distill complex investment concepts into actionable insights Comfortable operating in a fast-paced, entrepreneurial environment with a high degree of autonomy Series 7 and 63 licenses are preferred Benefits The base salary range for this role is $200,000 to $240,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.", "summaryDescription" : "Enterprise Coverage and Business Development, Broker Dealer - Senior Vice President / Managing Director at iCapital. Skills: Enterprise coverage, Business development, Broker-dealer sales. Develop and execute strategies to expand iCapital's enterprise. Drive new business development initiatives within the broker-dealer", "postedDate" : "2026-06-15T23:24:12.821", "createdAt" : "2026-06-15T23:24:12.821", "lastUpdated" : "2026-06-16T07:30:13.899", "ingestTimestamp" : "2026-06-15T23:24:12.821", "mongoId" : "6a3066adf292fd229cfb4593", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 240000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Pipeline management", "Enterprise coverage", "Business development", "Broker-dealer sales", "Client relationship management", "Sales strategy", "Broker-dealer industry", "Alternative investments", "Financial services distribution" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "_score" : 604.865, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a255d1274d8ee00a0163ed0", "title" : "Contact Center Manager", "company" : "Urrly", "industry" : "Healthcare", "salary" : { "min" : 7500000.0, "currency" : "COP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cali, CO", "locations" : [ "Cali", "CO" ], "timestamp" : "2026-06-16T02:32:50.856", "fingerprint" : "f03f6c52659f0802e67da8f2b7f3d3fab6849c1ac08f8ee92e12ee2b619a408f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://urrly.breezy.hr/p/c04c8fd0f0d8-contact-center-manager", "externalId" : "c04c8fd0f0d8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cali", "country" : "Colombia", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "3.4108435,-76.5812127" } ], "locationText" : "Cali, Colombia", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage contact center operations, Achieve clear KPIs, Ensure real ownership, Facilitate long-term growth", "outcomesObjectives" : "Achieve clear KPIs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join a fast-growing healthcare contact center with clear KPIs, real ownership, and long-term growth. Role Snapshot Role: Contact Center ManagerLocation/Type: Cali, Colombia • Full-time • OnsitePay: 7,500,000 COP/monthSchedule: 10:00 AM – 7:00 PM Colombia timeDays Off: 2 rotating days weekly. Weeken", "summaryDescription" : "Contact Center Manager at Urrly. Manage contact center operations. Achieve clear KPIs", "createdAt" : "2026-06-14T18:39:16.744", "lastUpdated" : "2026-06-16T02:32:50.856", "ingestTimestamp" : "2026-06-14T18:39:16.744", "mongoId" : "6a255d1274d8ee00a0163ed0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 603.2004, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "68b706987fc9a711f0f6fe23", "title" : "HR Contact Center Associate with Dutch and English", "company" : "Amazon Corporate Services Poland Sp. z o.o. - J82", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level HR Contact Center Associate in Poland, adjusted for the technology industry and the specified work locations." }, "location" : "POL", "locations" : [ "POL" ], "timestamp" : "2026-06-15T02:48:08.411", "fingerprint" : "c0d2c612f22d85e6483edc8d0c421f5870d427c418ded0ef66388914f79df6a2", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052293/apply", "externalId" : "25ff911f-1e5f-44ca-896a-82f292313458", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "onsite" }, { "country" : "Slovakia", "continent" : "eu", "workMode" : "onsite" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Poland; Slovakia; Czech Republic", "employmentType" : "FULL_TIME", "minimumEducation" : "High school or equivalent", "professionalSkills" : [ "Employee relations", "HR processes", "Organizational development", "Customer focus" ], "hardSkillsList" : [ "Dutch language", "English language", "Payroll processing", "Data management", "Onboarding", "Terminations processing", "Absence reporting" ], "softSkillsList" : [ "Interpersonal skills", "Time management", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Dutch language", "level" : "intermediate" }, { "name" : "English language", "level" : "intermediate" }, { "name" : "Payroll processing", "level" : "intermediate" }, { "name" : "Data management", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" }, { "name" : "Terminations processing", "level" : "intermediate" }, { "name" : "Absence reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Time management" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "HR Contact Center, Dutch and English, Employee lifecycle queries", "majorSkillsList" : [ "HR Contact Center", "Dutch and English", "Employee lifecycle queries" ], "coreResponsibilities" : "Handle HR queries in Dutch, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate unresolved queries, Take ownership of employee contacts, Resolve contacts with customer focus, Identify gaps in documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain employee queries, Resolve employee concerns, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee lifecycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-lifecycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee lifecycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Microsoft Office", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Standard operating procedures", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "Rotational shifts, Weekends, Weekdays, Bank holidays", "qualificationsBasic" : "Experience in human resources, Experience with customer service, Experience with Microsoft Office products, High school or equivalent", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service, Relevant work experience in call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This role can be performed from any location within Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Responsibilities: - Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Key job responsibilities Basic Qualifications: Experience in human resources Experience with customer service Experience with Microsoft Office products and applications High school or equivalent Experience in confidential environments Preferred Qualifications: • Relevant work experience in administration, customer service/ call center or HR environment. • Very good proficiency in additional European languages • Ability to work in international teams where team members are in different locations and belong to different cultures • Ability to work with confidential information • Flexibility to work in a fast-paced environment • Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Dutch and English at Amazon Corporate Services Poland Sp. z o.o. - J82. Skills: HR Contact Center, Dutch and English, Employee lifecycle queries. Handle HR queries in Dutch. Handle HR queries in English", "postedDate" : "2026-06-13T07:33:53.441", "createdAt" : "2026-06-13T07:33:53.441", "lastUpdated" : "2026-06-15T02:48:08.411", "ingestTimestamp" : "2026-06-13T07:33:53.441", "mongoId" : "68b706987fc9a711f0f6fe23", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052293/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Dutch language", "English language", "Payroll processing", "Data management", "Onboarding", "Terminations processing", "Absence reporting", "Interpersonal skills", "Time management", "Problem-solving skills", "HR Contact Center", "Dutch and English", "Employee lifecycle queries", "Employee relations", "HR processes", "Organizational development", "Customer focus", "Employee lifecycle", "Benefits", "Payroll", "Leave of absence", "Terminations", "Microsoft Office", "Live chat" ], "skillCount" : 24, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "_score" : 601.60986, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a3066adf292fd229cfb4594", "title" : "Enterprise Coverage and Business Development, Private Banks and Wirehouses - Vice President", "company" : "iCapital", "industry" : "FinTech", "salary" : { "min" : 145000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T08:15:54.571", "fingerprint" : "78f95a4f2bc69934483b41819e2258899d174dbaa487732b30828e2a8abb32da", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/icapitalnetwork/jobs/8592520002", "externalId" : "8592520002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceLevel" : "Vice President", "professionalSkills" : [ "Business development", "Sales strategy", "Client relationship management", "Market analysis", "Financial product knowledge" ], "hardSkillsList" : [ "Sales forecasting", "Pipeline management", "Deal negotiation" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" }, { "name" : "Deal negotiation", "level" : "intermediate" } ], "majorSkills" : "Enterprise sales, Business development, Client acquisition", "majorSkillsList" : [ "Enterprise sales", "Business development", "Client acquisition" ], "coreResponsibilities" : "Drive revenue growth, Develop new business opportunities, Manage and grow existing client relationships, Build and maintain relationships with key decision-makers, Understand client needs and provide tailored solutions, Collaborate with internal teams to ensure client success, Represent the company at industry events, Achieve sales targets and KPIs", "teamCollaboration" : "Cross-functional teams; Sales and marketing teams; Product development teams", "domainKnowledge" : "Private banking; Wirehouse industry; Alternative investments; Wealth management", "domainList" : [ "private-banking", "wirehouse-industry", "alternative-investments", "wealth-management" ], "domainSpecificKnowledge" : [ "Private banking", "Wirehouse industry", "Alternative investments", "Wealth management" ], "toolProficiency" : [ "Salesforce" ], "communicationSkills" : "Client presentations; Negotiation skills", "problemSolvingSkills" : "Identify client needs; Develop solutions", "specialRequirements" : "Travel as needed", "outcomesObjectives" : "Achieve sales targets; Grow revenue; Expand market share", "qualificationsBasic" : "6+ years of experience in financial services, Experience with enterprise sales, Experience with private banks, Experience with wirehouses", "qualificationsPreferred" : "MBA or advanced degree preferred, Experience with alternative investments, Experience with wealth management platforms", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "iCapital is looking to hire a Vice President to join the team developing iCapital’s enterprise presence across the US wealth management industry. This team develops and manages relationships with iCapital’s largest clients. This individual will prospect new clients, maintain ongoing relationships with current clients, and provide support to the internal iCapital Solutions team members. This role will be focused on business development and relationship management support for iCapital’s full suite of technology and investment solutions and involves working closely with teams across the firm. Additional responsibilities include, but are not limited to, crafting pitch decks, leading platform demonstrations, and collaborating with other relationship managers. Responsibilities Develop new and existing relationships with wealth manager clients and support other relationship managers. Support the team on various tasks for several strategic wealth manager clients. Lead platform and system demonstrations for new prospects, respond to RFPs, and work collaboratively with internal and external cross-functional teams on fund launches, closes, and strategic initiatives. Collaborate with other Relationship Managers, Sales teams, and Senior Executives across the company to drive tactical and strategic initiatives regarding sales strategy and business development, CRM technology, and marketing. Manage and lead internal projects and develop frameworks and processes for ongoing team management. Develop presentations with significant data and analysis for internal meetings and projects. Qualifications 6+ years of experience in a business development or relationship management related role 6+ years of experience working within financial services or financial technology industry Knowledge and experience with Alternative Investments Direct experience working for or with wealth management firms Excellent verbal and written communication skills Strategic mindset and ability to work independently Demonstrated client service skills with stakeholders and clients Series 7 and 63 licenses are preferred Benefits The base salary range for this role is $145,000 to $175,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.", "summaryDescription" : "Enterprise Coverage and Business Development, Private Banks and Wirehouses - Vice President at iCapital. Skills: Enterprise sales, Business development, Client acquisition. Drive revenue growth. Develop new business opportunities", "postedDate" : "2026-06-15T23:27:56.331", "createdAt" : "2026-06-15T23:27:56.331", "lastUpdated" : "2026-06-16T08:15:54.571", "ingestTimestamp" : "2026-06-15T23:27:56.331", "mongoId" : "6a3066adf292fd229cfb4594", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Pipeline management", "Deal negotiation", "Enterprise sales", "Business development", "Client acquisition", "Sales strategy", "Client relationship management", "Market analysis", "Financial product knowledge", "Private banking", "Wirehouse industry", "Alternative investments", "Wealth management", "Salesforce" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "VP", "dataQualityScore" : 1.0, "_score" : 580.4646, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30652af292fd229cfa5b93", "title" : "Policy, Coverage & Regulatory Compliance Expert for AI Research Project", "company" : "Aptura", "industry" : "Finance", "salary" : { "min" : 80.0, "max" : 200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "USA", "locations" : [ "USA" ], "certifications" : [ "CPCU", "ARM", "JD", "ACII", "FCII" ], "timestamp" : "2026-06-16T11:25:59.618", "fingerprint" : "a533695b1e12ecb31641aed23550f95028a9eaf2245f75850eac49ab1d8183e4", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/aptura/a82217bb-d20e-49fa-9b19-1d0e86a664ba/application", "externalId" : "a82217bb-d20e-49fa-9b19-1d0e86a664ba", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "CONTRACT", "experienceMinYears" : 5, "experienceMaxYears" : 8, "experienceLevel" : "Senior", "professionalSkills" : [ "Policy wording", "Product development", "Forms management", "Regulatory compliance", "Coverage determinations", "Policy interpretation", "Endorsement analysis", "Form reviews" ], "hardSkillsList" : [ "Coverage analysis", "Compliance assessment" ], "hardSkills" : [ { "name" : "Coverage analysis", "level" : "intermediate" }, { "name" : "Compliance assessment", "level" : "intermediate" } ], "majorSkills" : "Regulatory compliance, Policy wording, Coverage determinations", "majorSkillsList" : [ "Regulatory compliance", "Policy wording", "Coverage determinations" ], "coreResponsibilities" : "Design policy tasks, Design coverage tasks, Design compliance tasks, Write evaluation rubrics, Review AI-generated analyses, Identify model errors, Build reference opinions, Build policy review materials, Build compliance frameworks, Communicate coverage determinations, Communicate compliance assessments, Communicate rationale clearly", "domainKnowledge" : "Insurance coverage; Policy wording; Product development; Forms management; Regulatory compliance; Policy interpretation; Endorsement analysis; Coverage determinations; Form reviews; Regulatory requirements; Filing standards", "domainList" : [ "insurance-coverage", "policy-wording", "product-development", "forms-management", "regulatory-compliance", "policy-interpretation", "endorsement-analysis", "coverage-determinations", "form-reviews", "regulatory-requirements", "filing-standards" ], "domainSpecificKnowledge" : [ "Insurance coverage", "Policy wording", "Product development", "Forms management", "Regulatory compliance", "Policy interpretation", "Endorsement analysis", "Coverage determinations", "Form reviews", "Regulatory requirements", "Filing standards" ], "communicationSkills" : "Written communication", "problemSolvingSkills" : "Reasoning through policy language", "qualificationsBasic" : "5–8+ years in insurance coverage, 5–8+ years in policy wording, 5–8+ years in product development, 5–8+ years in forms management, 5–8+ years in regulatory compliance, Drafted policy language, Reviewed policy language, Interpreted policy language, Approved policy language, Drafted endorsements, Reviewed endorsements, Interpreted endorsements, Approved endorsements, Drafted regulatory filings, Reviewed regulatory filings, Interpreted regulatory filings, Approved regulatory filings", "qualificationsPreferred" : "CPCU, ARM, JD, ACII / FCII, Equivalent certification", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Aptura Aptura works with leading foundational AI labs to bring institutional finance expertise directly into AI model development. Founded by ex-Lazard and Partners Group professionals, we operate from London and San Francisco. The Opportunity You’ve built deep expertise in insurance coverage, policy wording, product development, or regulatory compliance, and produced work that drives real decisions. Now that expertise has a new application: shaping how frontier AI models reason through complex insurance problems. What you'll do - Design realistic policy, coverage, and compliance tasks: policy interpretation, endorsement analysis, coverage determinations, form reviews, and regulatory compliance assessments without clean answers. - Write evaluation rubrics that reflect how experienced coverage and compliance professionals reason through policy language, exclusions, endorsements, regulatory requirements, and filing standards. - Review AI-generated coverage analyses, policy interpretations, compliance assessments, and form recommendations, identifying where models misread policy language, overlook endorsements, or propose non-compliant solutions. - Build reference coverage opinions, policy review materials, and compliance frameworks that set the benchmark models for testing. - Communicate coverage determinations, compliance assessments, and rationale clearly in writing. How Engagements Work Fully remote, part-time, and flexible. Work is scoped by project and ranges from short engagements to ongoing collaborations, structured as a contract or a monthly retainer. You May Be A Good Fit If: - 5–8+ years in insurance coverage, policy wording, product development, forms management, or regulatory compliance. - You’ve drafted, reviewed, interpreted, or approved policy language, endorsements, forms, or regulatory filings that had to withstand legal, regulatory, or commercial scrutiny. - CPCU, ARM, JD, ACII / FCII, or equivalent (preferred, not required). - You can explain why a policy responds — or does not respond — clearly enough to teach the reasoning, not just the outcome. Compensation $80–$200 per hour, aligned with expertise, scope, and impact; exceptional or highly specialised expertise can go higher. Ongoing engagements are typically structured as a monthly retainer rather than hourly billing.", "summaryDescription" : "Policy, Coverage & Regulatory Compliance Expert for AI Research Project at Aptura. Skills: Regulatory compliance, Policy wording, Coverage determinations. Design policy tasks. Design coverage tasks", "createdAt" : "2026-06-16T00:24:31.509", "lastUpdated" : "2026-06-16T11:25:59.618", "ingestTimestamp" : "2026-06-16T00:24:31.509", "mongoId" : "6a30652af292fd229cfa5b93", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 166400, "salaryAnnualMax" : 416000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Coverage analysis", "Compliance assessment", "Regulatory compliance", "Policy wording", "Coverage determinations", "Product development", "Forms management", "Policy interpretation", "Endorsement analysis", "Form reviews", "Insurance coverage", "Regulatory requirements", "Filing standards", "CPCU", "ARM", "JD", "ACII", "FCII" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 577.6646, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25955b74d8ee00a01a1a7e", "title" : "Sales Coverage Analyst", "company" : "Dws", "industry" : "Financial Services", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "SEK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Sales Coverage Analyst in Stockholm, Sweden, with 5+ years of experience in the FinTech industry." }, "location" : "Stockholm, Jakobsbergsgatan 13", "locations" : [ "Stockholm, Jakobsbergsgatan 13", "Sweden" ], "timestamp" : "2026-06-12T10:22:44.327", "fingerprint" : "3b85dabf25d8631db33ab8fb048a80cf52fa0469d41f5f8abef2530629c0c8ad", "source" : "workday", "language" : "en", "applyUrl" : "https://db.wd3.myworkdayjobs.com/DBWebsite/job/Stockholm-Jakobsbergsgatan-13/Sales-Coverage-Analyst--Xtrackers_R0432431-2", "externalId" : "R0432431", "industryFunction" : { }, "locationPoint" : "59.32938,18.06871", "structuredLocations" : [ { "city" : "Stockholm", "country" : "Sweden", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "59.3251172,18.0710935" } ], "locationText" : "Stockholm, Sweden", "employmentType" : "FULL_TIME", "minimumEducation" : "degree or equivalent", "experienceMinYears" : 5, "professionalSkills" : [ "Asset allocation", "Trading", "Product structuring" ], "hardSkillsList" : [ "Fund product know-how", "Index product know-how", "Trading know-how" ], "hardSkills" : [ { "name" : "Fund product know-how", "level" : "intermediate" }, { "name" : "Index product know-how", "level" : "intermediate" }, { "name" : "Trading know-how", "level" : "intermediate" } ], "majorSkills" : "Sales strategy, Client relationships, Revenue growth", "majorSkillsList" : [ "Sales strategy", "Client relationships", "Revenue growth" ], "coreResponsibilities" : "Meet agreed sales targets, Meet revenue targets, Generate detailed client knowledge, Generate product knowledge, Generate market knowledge, Cultivate client relationships, Generate sales opportunities, Develop deep understanding of client need, Develop deep understanding of product detail, Develop deep understanding of Bank's capabilities, Meet client satisfaction expectations, Liaise with existing clients, Research new client opportunities, Foster new client opportunities, Build working relationships with origination staff, Build working relationships with trading staff, Build working relationships with research staff, Build working relationships with client services staff, Build working relationships with operations staff, Ensure effective end to end client delivery, Ensure effective end to end product delivery, Focus on ETFs, Focus on Index Funds, Focus on Indexed Mandates, Cover Nordic markets, Cover Baltic markets, Manage client related activities, Organize client meetings, Organize client events, Organize road shows, Organize conferences, Plan business, Tier clients, Segment clients, Execute sales strategy, Handle client requests, Ensure prompt response to client requests, Ensure accurate response to client requests, Find quick solutions to issues, Organize regular communications to clients, Organize regular communications to prospects, Organize reports to clients, Organize reports to prospects, Manage periodic client communications, Manage holdings reporting, Collaborate with sales support, Collaborate with passive product division, Collaborate with capital markets, Collaborate across North EMEA Passive coverage team", "teamCollaboration" : "Sales support collaboration; Passive product division collaboration; Capital markets collaboration; North EMEA Passive coverage team collaboration", "projectManagementSkills" : [ "Business planning", "Client tiering", "Client segmentation" ], "domainKnowledge" : "Wholesale market drivers; Regulatory environment; Client needs; Competitor positioning; ETFs; Index Funds; Indexed Mandates", "domainList" : [ "wholesale-market-drivers", "regulatory-environment", "client-needs", "competitor-positioning", "etfs", "index-funds", "indexed-mandates" ], "domainSpecificKnowledge" : [ "Wholesale market drivers", "Regulatory environment", "Client needs", "Competitor positioning", "ETFs", "Index Funds", "Indexed Mandates" ], "communicationSkills" : "Client meetings; Client communications; Holdings reporting", "problemSolvingSkills" : "Find quick solutions", "outcomesObjectives" : "Asset growth; Revenue growth; Client retention", "qualificationsBasic" : "Minimum 5 years experience, Financial markets experience, Sales roles experience", "qualificationsPreferred" : "Higher education degrees, Bank apprenticeship, Further education", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## _**Job Description:**_ **Employer:** **DWS Group** **Title:********Sales Coverage – Active Products, Index Funds, ETF’s** **Location:** **Stockholm** **About DWS:** Today, markets face a whole new set of pressures – but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change. Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment. We’re looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients’ financial future. And in return, we’ll give you the support and platform to develop new skills, make an impact and work alongside some of the industry’s greatest thought leaders. This is your chance to achieve your goals and lead an extraordinary career. This is your chance to invest in your future. Read more about DWS and who we are [here.](https://www.dws.com/en-gb/) **Team / division overview** The Sales Specialist works with the Lead Salesperson to meet agreed sales and revenue targets. The Sales Specialist will generate detailed client / product knowledge, market knowledge and cultivate client relationships in order to generate sales opportunities. The Sales Specialist will work to develop deep understanding of the client need / product detail and Bank’s capabilities with the aim of meeting client satisfaction expectations. The Sales Specialist will be conversant relevant legal, regulatory and Bank policy requirements and operate accordingly. Together with the Lead Salesperson ensure liaison with existing clients. Researching and fostering new client opportunities. Building the necessary working relationships with origination, trading, research, client services, and operations staff – if applicable & to the degree that is commensurate with the business area - to ensure effective end to end client / product delivery. **Your responsibilities:** **As our Coverage Specialist, you will:** * Product focus: ETFs, Index Funds and Indexed Mandates * Broad market coverage within the Nordic and possibly Baltic regions, across multiple client segments with KPI’s focused on asset growth, revenue growth and client retention * Specialist sales role, aligned to broader market coverage and Client specialists based locally in Stockholm * Management and implementation of client related activities such as client meetings, events, road shows, conferences, etc. * Business planning, client tiering and segmentation and execution of sales strategy * Handling of client requests while ensuring a prompt and accurate response as well as finding quick solutions to such issues as compliance guidelines, modification of mandates or investment guidelines, performance calculations, valuation reconciliation and general developments in the client segment * Organising and coordinating regular communications and reports to clients and prospects * Management of periodic client communications and holdings reporting * Collaboration with sales support, the passive product division and capital markets * Collaboration across the North EMEA Passive coverage team **We are looking for:** * * Education: Educated to degree or equivalent, higher education degrees or Bank apprenticeship with relevant business experience and further education * Business Experience: Minimum 5 years experience in financial markets and sales roles * Markets: Strong know-how of current drivers for change in the wholesale market – regulatory environment, changing client needs, competitor positioning * Skills: technical asset allocation, trading and/or product structuring as well as fund/index MF product and trading know-how * A strong client service mentality * Team player * Swedish speaker, other Nordic languages will be considered a bonus We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.", "summaryDescription" : "Sales Coverage Analyst at Dws. Skills: Sales strategy, Client relationships, Revenue growth. Meet agreed sales targets. Meet revenue targets", "postedDate" : "2026-06-09T09:48:18.708", "createdAt" : "2026-06-11T09:48:18.584", "lastUpdated" : "2026-06-12T10:22:44.327", "ingestTimestamp" : "2026-06-11T09:48:18.584", "mongoId" : "6a25955b74d8ee00a01a1a7e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://db.wd3.myworkdayjobs.com/DBWebsite/job/Stockholm-Jakobsbergsgatan-13/Sales-Coverage-Analyst--Xtrackers_R0432431-2", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Fund product know-how", "Index product know-how", "Trading know-how", "Sales strategy", "Client relationships", "Revenue growth", "Asset allocation", "Trading", "Product structuring", "Business planning", "Client tiering", "Client segmentation", "Wholesale market drivers", "Regulatory environment", "Client needs", "Competitor positioning", "ETFs", "Index Funds", "Indexed Mandates" ], "skillCount" : 19, "jobCategory" : "engineering", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 575.4692, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "68b706987fc9a711f0f6fdb3", "title" : "HR Contact Center Associate with French and English – 12-months (fixed-term) contract", "company" : "ADCI", "industry" : "Administrative Support, Human Resources, amazonian experience and tech", "salary" : { "min" : 450000.0, "max" : 650000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level HR Contact Center Associate in India, adjusted for the technology industry and a fixed-term contract." }, "location" : "IND", "locations" : [ "IND" ], "timestamp" : "2026-06-16T03:54:08.494", "fingerprint" : "58fdfc3e917b036368df27678587e0fd1eae38e7bb0ca193d1fbc2e12b24f1d7", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3053363/apply", "externalId" : "25e4ea57-512a-42bf-bb43-1b26e2dcc9d7", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Administration", "Talent management", "Employee relations", "HR processes", "Organizational development" ], "hardSkillsList" : [ "French language proficiency", "English language proficiency", "Microsoft Office", "Outlook" ], "hardSkills" : [ { "name" : "French language proficiency", "level" : "intermediate" }, { "name" : "English language proficiency", "level" : "intermediate" }, { "name" : "Microsoft Office", "level" : "intermediate" }, { "name" : "Outlook", "level" : "intermediate" } ], "majorSkills" : "French, English, HR Contact Center", "majorSkillsList" : [ "French", "English", "HR Contact Center" ], "coreResponsibilities" : "Handle HR queries in French, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate where queries cannot be resolved, Take ownership of employee contacts, Resolve employee contacts with customer focus, Identify gaps in supporting documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain queries and concerns, Resolve queries and concerns, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work on weekends, Work on weekdays, Work on bank holidays, Process absence reporting requests", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Quiet and private place to work, Internet speed 20 mbps download, Internet speed 5 mbps upload", "outcomesObjectives" : "Resolve employee contacts with high customer focus; Improve levels of service", "qualificationsBasic" : "Very good proficiency in French (B2 CEFR), Very good proficiency in English, Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service/call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment, Good interpersonal skills, Good communication skills, Good time management skills, Good problem-solving skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with French and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities - Handle and resolve HR queries in French and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Home Office Requirements: - A quiet and private place to work where you will not be disturbed. - Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. Basic Qualifications: - Very good proficiency in written and verbal in French (B2 CEFR) and English. - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with French and English – 12-months (fixed-term) contract at ADCI. Skills: French, English, HR Contact Center. Handle HR queries in French. Handle HR queries in English", "postedDate" : "2026-06-14T19:43:02.542", "createdAt" : "2026-06-14T19:43:02.542", "lastUpdated" : "2026-06-16T03:54:08.494", "ingestTimestamp" : "2026-06-14T19:43:02.542", "mongoId" : "68b706987fc9a711f0f6fdb3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3053363/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "French language proficiency", "English language proficiency", "Microsoft Office", "Outlook", "French", "English", "HR Contact Center", "Customer service", "Administration", "Talent management", "Employee relations", "HR processes", "Organizational development", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Windows", "Live chat", "Case management systems" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 559.4839, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307442f292fd229c005f2b", "title" : "Provincial Client Coverage Head Private Banking, Western Cape", "company" : "Standard Bank Group", "industry" : "Financial Services", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Banking in Cape Town, South Africa, adjusted for seniority and company size." }, "location" : "Cape Town, WC, ZA", "locations" : [ "Cape Town", "WC", "ZA" ], "certifications" : [ "RE1", "RE5" ], "timestamp" : "2026-06-16T11:52:28.777", "fingerprint" : "1bf4f9f7df093c53a632098d476966bdabadab6bfc23b8274704b27b33ced2e5", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/StandardBankGroup/744000132166660-provincial-client-coverage-head-private-banking-western-cape", "externalId" : "744000132166660", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "minimumEducation" : "Degree (NQF7 or Higher)", "experienceMinYears" : 15, "experienceMaxYears" : 99, "experienceLevel" : "executive", "professionalSkills" : [ "Client coverage", "Sales leadership", "Service delivery", "Stakeholder management", "Financial performance", "Market share growth", "Client experience", "Risk governance", "People leadership", "Ecosystem opportunities", "Integrated client solutions", "Portfolio performance", "Risk mitigation", "Value proposition", "Performance management" ], "hardSkillsList" : [ "Credit arbitration", "Budgeting", "Forecasting", "Sales management", "Cost control", "Risk governance" ], "softSkillsList" : [ "Strategic Leadership", "Commercial Drive", "Influencing", "Decision-Making", "People Leadership", "Adaptability" ], "hardSkills" : [ { "name" : "Credit arbitration", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Sales management", "level" : "intermediate" }, { "name" : "Cost control", "level" : "intermediate" }, { "name" : "Risk governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Strategic Leadership" }, { "name" : "Commercial Drive" }, { "name" : "Influencing" }, { "name" : "Decision-Making" }, { "name" : "People Leadership" }, { "name" : "Adaptability" } ], "majorSkills" : "Private Banking, Client Coverage, Sales Leadership, Financial Management", "majorSkillsList" : [ "Private Banking", "Client Coverage", "Sales Leadership", "Financial Management" ], "coreResponsibilities" : "Lead provincial execution of Private Banking strategy, Ensure delivery against financial objectives, Ensure delivery against client experience objectives, Ensure delivery against growth objectives, Ensure delivery against market share objectives, Drive collaboration across segments, Drive collaboration across products, Drive collaboration across corporate functions, Drive collaboration across business units, Unlock ecosystem opportunities, Deliver integrated client solutions, Oversee risk standards, Oversee governance standards, Oversee credit arbitration standards, Oversee compliance standards, Ensure sustainable portfolio performance, Ensure effective risk mitigation, Monitor market trends, Monitor competitor trends, Monitor client trends, Identify growth opportunities, Strengthen value proposition, Improve provincial performance, Lead Private Banking teams, Coach Private Banking teams, Enable Private Banking teams, Ensure people leadership, Ensure performance management, Ensure alignment to business priorities", "teamCollaboration" : "Collaboration across segments; Collaboration across products; Collaboration across functions; Collaboration across business units", "domainKnowledge" : "Private Banking; Client coverage; Financial services; Credit and Risk Management; Sales and Portfolio Management; Product knowledge; Market knowledge; Governance; Regulatory knowledge", "domainList" : [ "private-banking", "client-coverage", "financial-services", "credit-and-risk-management", "sales-and-portfolio-management", "product-knowledge", "market-knowledge", "governance", "regulatory-knowledge" ], "domainSpecificKnowledge" : [ "Private Banking", "Client coverage", "Financial services", "Credit and Risk Management", "Sales and Portfolio Management", "Product knowledge", "Market knowledge", "Governance", "Regulatory knowledge" ], "outcomesObjectives" : "Achieve financial objectives; Achieve client experience objectives; Achieve growth objectives; Achieve market share objectives; Ensure sustainable portfolio performance; Ensure effective risk mitigation", "qualificationsBasic" : "Degree (NQF7 or Higher), Registered or eligible Key Individual, RE1 and RE5 required, 10 years’ experience in banking or financial services, Private Banking experience, Client coverage experience, Sales leadership experience, Service delivery experience, Experience leading teams, Experience managing senior stakeholders, Experience delivering financial outcomes, Experience delivering non-financial outcomes, Experience in credit applications, Experience in credit arbitration, Experience in budgeting, Experience in forecasting, Experience in sales management, Experience in cost control, Experience in risk governance, Solid understanding of Private Banking products, Solid understanding of client value propositions, Solid understanding of portfolio management, Solid understanding of financial services environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. We are looking for a strategic and commercially driven Provincial Client Coverage Head of Private Banking to lead the delivery of Private Banking objectives across the province. This role is accountable for driving financial performance, market share growth, client experience, risk governance and people leadership in alignment with the broader Private Banking and PPB Client Coverage strategy. The successful candidate will be responsible for leading provincial execution, unlocking growth opportunities, strengthening collaboration across business units, and ensuring that Private Banking clients receive a consistent, high-quality and value-led banking experience. Key Responsibilities: * Lead the provincial execution of the Private Banking strategy, ensuring delivery against financial, client experience, growth and market share objectives. * Drive collaboration across segments, products, corporate functions and business units to unlock ecosystem opportunities and deliver integrated client solutions. * Oversee risk, governance, credit arbitration and compliance standards to ensure sustainable portfolio performance and effective risk mitigation. * Monitor market, competitor and client trends to identify growth opportunities, strengthen the value proposition and improve provincial performance. * Lead, coach and enable Private Banking teams across the province, ensuring strong people leadership, performance management and alignment to business priorities. ## Qualifications * A Degree (NQF7 or Higher) in a field related to the role, such as Business, Commerce, Finance, Economics, Accounting, Banking or a related field. * Must be a registered or eligible Key Individual. * RE1 and RE5 are required. Experience Required: * Minimum of 10 years’ experience in banking or financial services, with strong exposure to Private Banking, client coverage, sales leadership and service delivery. * Proven experience in leading teams, managing senior stakeholders and delivering financial and non-financial business outcomes. * Strong experience in credit applications, credit arbitration, budgeting, forecasting, sales management, cost control and risk governance. * Solid understanding of Private Banking products, client value propositions, portfolio management and the broader financial services environment. ## Additional Information Behavioural Competencies: * Strategic Leadership * Commercial Drive * Influencing and Stakeholder Management * Decision-Making * People Leadership * Adaptability and Resilience Technical Competencies: * Private Banking and Client Coverage Expertise * Financial Acumen * Credit and Risk Management * Sales and Portfolio Management * Product and Market Knowledge * Governance and Regulatory Knowledge", "summaryDescription" : "Provincial Client Coverage Head Private Banking, Western Cape at Standard Bank Group. Skills: Private Banking, Client Coverage, Sales Leadership, Financial Management. Lead provincial execution of Private Banking strategy. Ensure delivery against financial objectives", "postedDate" : "2026-06-15T10:40:25.000", "createdAt" : "2026-06-16T01:32:03.941", "lastUpdated" : "2026-06-16T11:52:28.777", "ingestTimestamp" : "2026-06-16T01:32:03.941", "mongoId" : "6a307442f292fd229c005f2b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Credit arbitration", "Budgeting", "Forecasting", "Sales management", "Cost control", "Risk governance", "Strategic Leadership", "Commercial Drive", "Influencing", "Decision-Making", "People Leadership", "Adaptability", "Private Banking", "Client Coverage", "Sales Leadership", "Financial Management", "Client coverage", "Sales leadership", "Service delivery", "Stakeholder management", "Financial performance", "Market share growth", "Client experience", "People leadership", "Ecosystem opportunities", "Integrated client solutions", "Portfolio performance", "Risk mitigation", "Value proposition", "Performance management", "Financial services", "Credit and Risk Management", "Sales and Portfolio Management", "Product knowledge", "Market knowledge", "Governance", "Regulatory knowledge", "RE1", "RE5" ], "skillCount" : 39, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 552.3336, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3068eef292fd229cfc60bd", "title" : "Provincial Client Coverage Head Private Banking, Western Cape", "company" : "Standard Bank Group", "industry" : "Financial Services", "salary" : { "min" : 1250000.0, "max" : 2000000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director-level Private Banking role in Cape Town, South Africa, adjusted for seniority and industry." }, "location" : "Cape Town, WC, ZA", "locations" : [ "Cape Town", "WC", "ZA" ], "certifications" : [ "RE1", "RE5" ], "timestamp" : "2026-06-16T13:03:21.606", "fingerprint" : "0212e307225460d0008b6c81761f19872b5c72da62a5814fb1803842d36fa821", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/StandardBankGroup/744000132166660-provincial-client-coverage-head-private-banking-western-cape", "externalId" : "744000132166660", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "minimumEducation" : "Degree (NQF7 or Higher)", "experienceMinYears" : 15, "experienceMaxYears" : 99, "experienceLevel" : "executive", "professionalSkills" : [ "Client coverage", "Sales leadership", "Service delivery", "Stakeholder management", "Financial acumen", "Sales management", "Portfolio management", "Product knowledge", "Market knowledge", "Governance knowledge", "Regulatory knowledge" ], "hardSkillsList" : [ "Credit arbitration", "Budgeting", "Forecasting", "Sales management", "Cost control", "Risk governance" ], "softSkillsList" : [ "Strategic Leadership", "Commercial Drive", "Influencing", "Decision-Making", "People Leadership", "Adaptability" ], "hardSkills" : [ { "name" : "Credit arbitration", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Sales management", "level" : "intermediate" }, { "name" : "Cost control", "level" : "intermediate" }, { "name" : "Risk governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Strategic Leadership" }, { "name" : "Commercial Drive" }, { "name" : "Influencing" }, { "name" : "Decision-Making" }, { "name" : "People Leadership" }, { "name" : "Adaptability" } ], "majorSkills" : "Private Banking, Client Coverage, Sales Leadership, Financial Performance", "majorSkillsList" : [ "Private Banking", "Client Coverage", "Sales Leadership", "Financial Performance" ], "coreResponsibilities" : "Lead provincial execution of Private Banking strategy, Ensure delivery against financial objectives, Ensure delivery against client experience objectives, Ensure delivery against growth objectives, Ensure delivery against market share objectives, Drive collaboration across segments, Drive collaboration across products, Drive collaboration across corporate functions, Drive collaboration across business units, Unlock ecosystem opportunities, Deliver integrated client solutions, Oversee risk standards, Oversee governance standards, Oversee credit arbitration standards, Oversee compliance standards, Ensure sustainable portfolio performance, Ensure effective risk mitigation, Monitor market trends, Monitor competitor trends, Monitor client trends, Identify growth opportunities, Strengthen value proposition, Improve provincial performance, Lead Private Banking teams, Coach Private Banking teams, Enable Private Banking teams, Ensure people leadership, Ensure performance management, Ensure alignment to business priorities", "teamCollaboration" : "Collaboration across segments; Collaboration across products; Collaboration across functions; Collaboration across business units", "domainKnowledge" : "Private Banking; Financial services; Credit applications; Credit arbitration; Risk governance; Client value propositions; Portfolio management", "domainList" : [ "private-banking", "financial-services", "credit-applications", "credit-arbitration", "risk-governance", "client-value-propositions", "portfolio-management" ], "domainSpecificKnowledge" : [ "Private Banking", "Financial services", "Credit applications", "Credit arbitration", "Risk governance", "Client value propositions", "Portfolio management" ], "outcomesObjectives" : "Drive financial performance; Drive market share growth; Improve client experience; Ensure risk governance; Ensure people leadership; Achieve Private Banking objectives", "qualificationsBasic" : "Degree (NQF7 or Higher), Registered or eligible Key Individual, RE1 and RE5 required, 10 years’ experience in banking or financial services, Experience in Private Banking, Experience in client coverage, Experience in sales leadership, Experience in service delivery, Experience in leading teams, Experience managing senior stakeholders, Experience delivering financial outcomes, Experience delivering non-financial outcomes, Experience in credit applications, Experience in credit arbitration, Experience in budgeting, Experience in forecasting, Experience in sales management, Experience in cost control, Experience in risk governance, Solid understanding of Private Banking products, Solid understanding of client value propositions, Solid understanding of portfolio management, Solid understanding of financial services environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. We are looking for a strategic and commercially driven Provincial Client Coverage Head of Private Banking to lead the delivery of Private Banking objectives across the province. This role is accountable for driving financial performance, market share growth, client experience, risk governance and people leadership in alignment with the broader Private Banking and PPB Client Coverage strategy. The successful candidate will be responsible for leading provincial execution, unlocking growth opportunities, strengthening collaboration across business units, and ensuring that Private Banking clients receive a consistent, high-quality and value-led banking experience. Key Responsibilities: * Lead the provincial execution of the Private Banking strategy, ensuring delivery against financial, client experience, growth and market share objectives. * Drive collaboration across segments, products, corporate functions and business units to unlock ecosystem opportunities and deliver integrated client solutions. * Oversee risk, governance, credit arbitration and compliance standards to ensure sustainable portfolio performance and effective risk mitigation. * Monitor market, competitor and client trends to identify growth opportunities, strengthen the value proposition and improve provincial performance. * Lead, coach and enable Private Banking teams across the province, ensuring strong people leadership, performance management and alignment to business priorities. ## Qualifications * A Degree (NQF7 or Higher) in a field related to the role, such as Business, Commerce, Finance, Economics, Accounting, Banking or a related field. * Must be a registered or eligible Key Individual. * RE1 and RE5 are required. Experience Required: * Minimum of 10 years’ experience in banking or financial services, with strong exposure to Private Banking, client coverage, sales leadership and service delivery. * Proven experience in leading teams, managing senior stakeholders and delivering financial and non-financial business outcomes. * Strong experience in credit applications, credit arbitration, budgeting, forecasting, sales management, cost control and risk governance. * Solid understanding of Private Banking products, client value propositions, portfolio management and the broader financial services environment. ## Additional Information Behavioural Competencies: * Strategic Leadership * Commercial Drive * Influencing and Stakeholder Management * Decision-Making * People Leadership * Adaptability and Resilience Technical Competencies: * Private Banking and Client Coverage Expertise * Financial Acumen * Credit and Risk Management * Sales and Portfolio Management * Product and Market Knowledge * Governance and Regulatory Knowledge", "summaryDescription" : "Provincial Client Coverage Head Private Banking, Western Cape at Standard Bank Group. Skills: Private Banking, Client Coverage, Sales Leadership, Financial Performance. Lead provincial execution of Private Banking strategy. Ensure delivery against financial objectives", "postedDate" : "2026-06-15T10:40:25.000", "createdAt" : "2026-06-16T00:18:58.121", "lastUpdated" : "2026-06-16T13:03:21.606", "ingestTimestamp" : "2026-06-16T00:18:58.121", "mongoId" : "6a3068eef292fd229cfc60bd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Credit arbitration", "Budgeting", "Forecasting", "Sales management", "Cost control", "Risk governance", "Strategic Leadership", "Commercial Drive", "Influencing", "Decision-Making", "People Leadership", "Adaptability", "Private Banking", "Client Coverage", "Sales Leadership", "Financial Performance", "Client coverage", "Sales leadership", "Service delivery", "Stakeholder management", "Financial acumen", "Portfolio management", "Product knowledge", "Market knowledge", "Governance knowledge", "Regulatory knowledge", "Financial services", "Credit applications", "Client value propositions", "RE1", "RE5" ], "skillCount" : 31, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 552.3336, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2598a074d8ee00a01a3d95", "title" : "Contact Management Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Contact Management Associate in Atlanta, adjusted for the FinTech industry and company size." }, "location" : "United States-Georgia-Atlanta", "locations" : [ "United States-Georgia-Atlanta", "
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-15T10:33:41.714", "fingerprint" : "cda3596bc3464ace7c11363c2301b2557c06fca64d5d38966298d447772ab480", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=116865", "externalId" : "116865", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "technicalSkills" : "Microsoft Office, Excel, Access, Power Point", "professionalSkills" : [ "Planning", "Organizational skills" ], "hardSkillsList" : [ "Dialer administration", "WFM system configuration", "Call center operations" ], "softSkillsList" : [ "Listener", "Communicator", "Self-confident attitude", "Positive demeanor" ], "hardSkills" : [ { "name" : "Dialer administration", "level" : "intermediate" }, { "name" : "WFM system configuration", "level" : "intermediate" }, { "name" : "Call center operations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Listener" }, { "name" : "Communicator" }, { "name" : "Self-confident attitude" }, { "name" : "Positive demeanor" } ], "majorSkills" : "Dialer administration, Workforce management, Call allocation", "majorSkillsList" : [ "Dialer administration", "Workforce management", "Call allocation" ], "coreResponsibilities" : "Administer dialer systems, Configure dialer systems, Execute daily dialer strategy, Monitor dialer performance, Report dialer performance, Monitor vendor dialer productivity, Provide strategy guidance, Deliver strategy logic, Support intra-day workforce management, Monitor inbound call allocation, Adjust inbound call allocation, Manage opening/closing processes, Track inbound call volume, Request allocation changes, Provide system support, Provide operational support, Track operational issues, Resolve operational issues, Discuss productivity concerns, Discuss positive trends, Monitor agent schedule adherence, Follow up on staffing, Participate in coaching sessions, Participate in development sessions, Co-create performance solutions", "teamCollaboration" : "Collaborate cross-divisionally; Support other departments", "domainKnowledge" : "Auto finance; Call center operations", "domainList" : [ "auto-finance", "call-center-operations" ], "domainSpecificKnowledge" : [ "Auto finance", "Call center operations" ], "toolProficiency" : [ "Dialer systems", "WFM systems" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Issue tracking; Issue resolution", "qualificationsBasic" : "2-4 years call center experience, Associate Degree or equivalent experience, Knowledge of dialer and WFM systems", "qualificationsPreferred" : "Auto finance collections experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Associate, Contact Management plays a critical role in supporting the business to achieve the customer contact goals by. administering the in-house dialer including system configuration, execution of daily dialer strategy, monitoring performance, and reporting. This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound call allocation between our vendors and HCA. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. What You Will Do 1. Dialer administration including opening/closing processes, intra-day monitoring of dialer performance, execution of daily dialer strategy, and publishing of reports 2. Intra-day inbound call volume tracking and allocation change requests 3. Provide front line support for system and operational issues affecting operations including issue tracking and resolution. 4. Hold meetings with operations leaders to discuss productivity concerns and or positive trends 5. Monitor agent dialer schedule adherence and follow up with management/agents to assure maximum staffing 6. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance 7. Perform all other duties as assigned What You Will Bring · Minimum 2-4 years of call center experience (auto finance collections preferred) including dialer administration and WFM system configuration · Associate Degree or equivalent experience · Knowledge of dialer and WFM systems including configuration and administration. · Exceptional listener and communicator who effectively conveys information verbally and in writing. · Resourceful team player who excels at building trusting relationships with customers and peers. · Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. · Self-confident attitude and a positive demeanor. · Copes well with change and comfortably adapts to new situations. · Proficient in Microsoft Office products with a focus on Excel, Access, and Power Point WORK ENVIRONMENT Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "Contact Management Associate at Hyundai Capital America. Skills: Dialer administration, Workforce management, Call allocation. Administer dialer systems. Configure dialer systems", "createdAt" : "2026-06-14T02:19:34.377", "lastUpdated" : "2026-06-15T10:33:41.714", "ingestTimestamp" : "2026-06-14T02:19:34.377", "mongoId" : "6a2598a074d8ee00a01a3d95", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Dialer administration", "WFM system configuration", "Call center operations", "Listener", "Communicator", "Self-confident attitude", "Positive demeanor", "Workforce management", "Call allocation", "Planning", "Organizational skills", "Auto finance", "Dialer systems", "WFM systems" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 551.4877, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305753f292fd229cf37f12", "title" : "Senior Software Engineer – Contact Centre Platform (CCaaS)", "company" : "Vonage", "industry" : "Technology", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Software Engineer in the UK technology industry, adjusted for seniority and remote work." }, "location" : "Work from Home - UK", "locations" : [ "Work from Home - UK" ], "timestamp" : "2026-06-16T09:35:19.271", "fingerprint" : "e27244ae53adbb82c26306da180562c7699ae634021790274eb578e71919beae", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/vonage/jobs/8582358002", "externalId" : "8582358002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "TypeScript, JavaScript, C#, NET Core, AWS, Kafka, SNS, SQS, Redis, Aurora, MySQL, Parameter Store", "professionalSkills" : [ "Domain Leadership", "Business Leadership", "People Leadership", "Technical excellence", "Code quality", "Test coverage", "Engineering best practices", "Cross-functional collaboration", "Team strategy", "Project leadership", "Complex solutions delivery" ], "hardSkillsList" : [ "Service development", "Distributed systems", "Messaging mechanisms", "Data management", "Caching layers" ], "softSkillsList" : [ "Mentoring", "Coaching" ], "hardSkills" : [ { "name" : "Service development", "level" : "intermediate" }, { "name" : "Distributed systems", "level" : "intermediate" }, { "name" : "Messaging mechanisms", "level" : "intermediate" }, { "name" : "Data management", "level" : "intermediate" }, { "name" : "Caching layers", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" }, { "name" : "Coaching" } ], "majorSkills" : "Contact Centre Platform, CCaaS, Cloud Communications, Real-time environment", "majorSkillsList" : [ "Contact Centre Platform", "CCaaS", "Cloud Communications", "Real-time environment" ], "coreResponsibilities" : "Lead initiatives end-to-end, Own reliability, Own performance, Own long-term maintainability, Contribute to architectural decisions, Represent team in design discussions, Set standard for code quality, Set standard for test coverage, Set standard for engineering practices, Care about product and users, Contribute to improvement beyond code, Collaborate cross-functionally, Represent team's technical perspective, Influence delivery outcomes, Be key player in team strategy, Influence project outcomes, Mentor engineers, Coach engineers, Share knowledge, Contribute to engineering culture, Participate in working groups, Participate in hackathons, Participate in community initiatives", "teamCollaboration" : "Cross-team design discussions; Architecture forums; Cross-functional collaboration; Product collaboration; UX collaboration; Other engineering teams", "projectManagementSkills" : [ "Project leadership" ], "domainKnowledge" : "Cloud communications; Contact centre; CCaaS; Real-time environment; Multi-tenant environment; Distributed systems; Messaging mechanisms", "domainList" : [ "cloud-communications", "contact-centre", "ccaas", "real-time-environment", "multi-tenant-environment", "distributed-systems", "messaging-mechanisms" ], "domainSpecificKnowledge" : [ "Cloud communications", "Contact centre", "CCaaS", "Real-time environment", "Multi-tenant environment", "Distributed systems", "Messaging mechanisms" ], "toolProficiency" : [ "Playwright", "Terraform", "GitHub Actions" ], "communicationSkills" : "Written communication; Verbal communication; Listening skills", "continuousLearning" : "Knowledge-sharing sessions; Hackathons; Community initiatives", "innovationCreativity" : "Hackathons", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "5+ years software development, TypeScript/JavaScript proficiency, Modern front-end frameworks, Solid C# experience, Back-end service development, NET Core experience, Cloud technologies (AWS), Distributed systems understanding, Messaging mechanisms (Kafka / SNS / SQS), Data management understanding, Caching layers understanding, Redis understanding, Aurora / MySQL understanding, Parameter Store understanding, Excellent communication skills, Degree in Computer Science, Electrical Engineering degree, Related field degree, Equivalent practical experience", "qualificationsPreferred" : "End-to-end test automation experience, UI test automation experience, Playwright experience, CI/CD pipelines experience, Infrastructure-as-code tools experience, Terraform experience, GitHub Actions experience, AI tools utilization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Why this role matters: Every second a contact centre agent is on a call, our platform is working behind the scenes. As a Senior Software Engineer on our CCaaS Technology Team, you will own and evolve the critical services that agents depend on — in a global, multi-tenant, real-time environment serving thousands of concurrent users. This is not a role where you ship features and move on. You will shape the architecture, set the engineering standard, and have a genuine influence on how the team works and what it builds next. If you want to lead from the front, mentor others, and make a real difference to the product — this role was made for you. Your key responsibilities: Domain Leadership: Lead multiple initiatives end-to-end — from early refinement through to production deployment — owning reliability, performance, and long-term maintainability Contribute to architectural decisions that shape the future of the platform, representing the team in cross-team design discussions and architecture forums Drive technical excellence: set the standard for code quality, test coverage, and engineering best practices across the team Business Leadership: Actively care about the product and its users — contributing to improvement beyond code implementation Collaborate cross-functionally with Product, UX, and other engineering teams, representing the team's technical perspective and influencing delivery outcomes Be a key player in the team's strategy, with significant influence on project outcomes and the team's ability to move fast and deliver value People Leadership: Mentor and coach less experienced engineers through pairing, code reviews, and knowledge-sharing sessions Contribute to the team's engineering culture — participating in working groups, hackathons, and community initiatives across the wider VCC engineering organization What you'll bring Required: 5+ years of relevant software development experience, with a track record of leading projects and delivering complex solutions independently Strong proficiency in TypeScript/JavaScript and modern front-end frameworks Solid experience with C# and back-end service development on .NET Core Familiarity with cloud technologies (AWS) and distributed systems, including messaging mechanisms (Kafka / SNS / SQS) Understanding of data management and caching layers (Redis, Aurora / MySQL, Parameter Store) Excellent communication skills — written, verbal, and listening — to collaborate effectively with both technical and non-technical stakeholders A degree in Computer Science, Electrical Engineering, or a related field — or equivalent practical experience Experience we consider a plus: Hands-on experience with end-to-end and UI test automation frameworks (e. g. Playwright) Experience with CI/CD pipelines and infrastructure-as-code tools (e. g. Terraform, GitHub Actions) Ability to responsibly utilize AI tools to enhance development productivity and quality How you’ll benefit: Legal & General Pension Life Assurance Income Protection Private Medical & Dental Insurance Eligible for Free Eye Tests Shopping Discounts Optum Employee Assistance Programme Unlimited Discretionary Time Off Three Paid Volunteer Days a Year Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. #LI-KF1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.", "summaryDescription" : "Senior Software Engineer – Contact Centre Platform (CCaaS) at Vonage. Skills: Contact Centre Platform, CCaaS, Cloud Communications, Real-time environment. Lead initiatives end-to-end. Own reliability", "postedDate" : "2026-06-15T23:22:05.427", "createdAt" : "2026-06-15T23:22:05.427", "lastUpdated" : "2026-06-16T09:35:19.271", "ingestTimestamp" : "2026-06-15T23:22:05.427", "mongoId" : "6a305753f292fd229cf37f12", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Service development", "Distributed systems", "Messaging mechanisms", "Data management", "Caching layers", "Mentoring", "Coaching", "Contact Centre Platform", "CCaaS", "Cloud Communications", "Real-time environment", "Domain Leadership", "Business Leadership", "People Leadership", "Technical excellence", "Code quality", "Test coverage", "Engineering best practices", "Cross-functional collaboration", "Team strategy", "Project leadership", "Complex solutions delivery", "Cloud communications", "Contact centre", "Multi-tenant environment", "Playwright", "Terraform", "GitHub Actions" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 546.79285, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ceacb74d8ee00a0a72a65", "title" : "Contact Center Training and Quality Operations Manager", "company" : "Peak Credit Union", "industry" : "Banking", "salary" : { "min" : 84960.0, "max" : 127440.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T02:03:32.413", "fingerprint" : "d467c2176e1ece5497151baa858a693ee9421fc8355907f74861afce06ae5f18", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/peakcreditunion/jobs/6027152004", "externalId" : "6027152004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "professionalSkills" : [ "Operations management", "Performance metrics", "Process improvement", "Team management", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Training program development", "Quality assurance programs" ], "hardSkills" : [ { "name" : "Training program development", "level" : "intermediate" }, { "name" : "Quality assurance programs", "level" : "intermediate" } ], "majorSkills" : "Operations management, Process improvement, Team leadership", "majorSkillsList" : [ "Operations management", "Process improvement", "Team leadership" ], "coreResponsibilities" : "Oversee daily operations, Manage training programs, Develop and implement quality assurance programs, Monitor operational performance metrics, Identify areas for process improvement, Manage vendor relationships, Collaborate with cross-functional teams, Develop and manage departmental budget, Lead and mentor operational staff, Ensure compliance with regulations", "teamCollaboration" : "Cross-functional teams; Departmental staff", "domainKnowledge" : "Credit union operations", "domainList" : [ "credit-union-operations" ], "domainSpecificKnowledge" : [ "Credit union operations" ], "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Improve operational efficiency; Enhance member experience; Achieve departmental goals", "qualificationsBasic" : "5+ years of experience in operations management, Bachelor's degree in a related field, Experience managing teams, Experience with performance metrics, Experience with process improvement", "qualificationsPreferred" : "Master's degree preferred, Experience in the credit union industry a plus, Experience with training program development a plus, Experience with quality assurance programs a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience! Applicants are encouraged to apply by June 17, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches). Pay Range: The target annual pay range for this position is $93,456 - $106,200. The full annual pay range is $84,960 - $127,440. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. Job Overview: This position oversees the development and continuous improvement of the Quality Assurance and Training programs within Channel Services. Ensures a robust onboarding process, distinctive service delivery standards, and the implementation of proactive solutions to meet and exceed members’ expectations. As a subject matter expert in credit union policies, procedures, and member interaction channels, the Manager provides guidance across teams, steps into project management roles as needed, and aligns quality standards with strategic objectives while fostering employee engagement to drive excellence across all channels. What You’ll Do: Collaborates with the Director of Contact Center to develop and implement strategies that differentiate member support through exceptional service delivery. Fosters a positive, professional, and engaging work environment that encourages enthusiasm, collaboration, and excellence. Acts as a subject matter expert (SME) for all credit union policies and procedures, with a special focus on over-the-phone and digital member interaction Provides guidance to leadership and staff to ensure policy adherence and service excellence. Designs and oversees a comprehensive Channel Services Quality Management program, ensuring alignment with strategic goals and member satisfaction standards. Creates a robust onboarding program tailored to frontline employees and leadership, equipping them with resources, coaching, and support for confidence and success. Leads and manages a team of trainers, providing guidance, mentorship, and support to ensure the effective delivery of training programs that align with organizational goals. Manages and maintains Channel Services knowledge base content, ensuring it is accurate, up-to-date, and aligned with staff needs. Analyzes member feedback from complaints, surveys, and call recordings to identify pain points and collaborates with leadership on solutions to reduce friction. Provides actionable insights to various departments and credit union leadership regarding service trends, gaps, and opportunities for improvement. Participates in and leads projects related to quality assurance, training, and service enhancement, often stepping into a project management role to ensure deliverables are met and initiatives are successfully implemented. Develops and delivers insightful reporting for Channel Services leadership and senior stakeholders, focusing on actionable data to drive decisions. Researches and shares best practices for member and employee engagement, integrating insights into the organization’s culture and processes. Ensures service delivery excellence across all interaction channels by tailoring solutions to meet unique member needs. Serves as an administrator of and optimizes speech analytics technology, providing training and support for leaders to leverage the platform effectively. Serves as a subject matter expert on the service recovery platform, ensuring best-in-class practices for achieving high-resolution rates. All other duties as assigned. When You'll Be Working: Monday - Friday: 8:00am - 5:00pm, with two days per week until 6:00pm. Full-time 40 hours a week. Rotating Saturdays: 9:30am - 2:00pm. Qualifications: A minimum of five (5) years experience in a contact center, quality assurance, training, or operations role, with demonstrated leadership responsibilities. A minimum of three (3) years experience in a supervisory or manager role. Certified Professional in Talent Development (CPTD) Bonus Points If You Have: Bachelor's degree in Business Administration or related field of study. What You’ll Bring: Knowledge of principles and processes for providing member services; including member needs assessment, meeting service standards and evaluation of member satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of employees and resources. Knowledge of the complete line of products and services offered; keeps up to date with mandatory training and requests additional training and/or development as needed. Ability to manage employee resources through motivating, developing and directing employees as they work and the best people for the job. Ability to manage projects simultaneously while meeting production/output goals and deadlines. Ability to conduct training, communicate, and make professional presentations. Ability to establish program goals and objectives that support the credit union’s strategic plan. Total Rewards: This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). Employees also have access to Life and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment. Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish For more information on Right to Work, please click here: Right to Work Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Equal Opportunity Employer Veterans/Disabled Equal Opportunity is the Law Posting Pay Transparency Nondiscrimination Posting When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.", "summaryDescription" : "Contact Center Training and Quality Operations Manager at Peak Credit Union. Skills: Operations management, Process improvement, Team leadership. Oversee daily operations. Manage training programs", "postedDate" : "2026-06-14T20:16:26.907", "createdAt" : "2026-06-14T20:16:26.907", "lastUpdated" : "2026-06-16T02:03:32.413", "ingestTimestamp" : "2026-06-14T20:16:26.907", "mongoId" : "6a2ceacb74d8ee00a0a72a65", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 84960, "salaryAnnualMax" : 127440, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Training program development", "Quality assurance programs", "Operations management", "Process improvement", "Team leadership", "Performance metrics", "Team management", "Vendor management", "Stakeholder management", "Resource planning", "Credit union operations" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 546.5795, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec3a574d8ee00a0ea8643", "title" : "Solutions Architect – Contact Center (Cloud & AI)", "company" : "Johnson Controls", "industry" : "Manufacturing", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Solutions Architect in the Technology industry in Ireland, adjusted for company size and specific role focus on Cloud & AI." }, "location" : "Ireland", "locations" : [ "Ireland" ], "timestamp" : "2026-06-15T23:49:04.393", "fingerprint" : "8b9b51a47d6c1ab4a3d3f3e204ef6476d356ebe3a30410e132715cf43e5d44a1", "source" : "workday", "language" : "en", "applyUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Cork-County-Cork-Ireland/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271459", "externalId" : "WD30271459", "industryFunction" : { }, "locationPoint" : "53.4129,-8.2439", "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Ireland", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Cloud contact center, AI, Automation, Analytics, Digital channels, APIs, SIP, VoIP, IVR, ACD, Omnichannel routing, Unified communications", "professionalSkills" : [ "Solution architecture", "Platform design", "Architecture reviews", "Technical decision-making", "Business needs translation", "Implementation planning", "Continuous improvements", "Technology evaluation", "Roadmap contribution", "Modernization strategy", "Stakeholder advisory", "Risk identification", "Solution recommendation" ], "hardSkillsList" : [ "Contact center architecture", "Platform design", "Enterprise environments", "Cloud platforms", "API integration", "SIP integration", "VoIP integration", "IVR systems", "ACD systems", "Omnichannel routing", "Unified communications" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Contact center architecture", "level" : "intermediate" }, { "name" : "Platform design", "level" : "intermediate" }, { "name" : "Enterprise environments", "level" : "intermediate" }, { "name" : "Cloud platforms", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" }, { "name" : "SIP integration", "level" : "intermediate" }, { "name" : "VoIP integration", "level" : "intermediate" }, { "name" : "IVR systems", "level" : "intermediate" }, { "name" : "ACD systems", "level" : "intermediate" }, { "name" : "Omnichannel routing", "level" : "intermediate" }, { "name" : "Unified communications", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Contact center architecture, Cloud contact center, AI integration", "majorSkillsList" : [ "Contact center architecture", "Cloud contact center", "AI integration" ], "coreResponsibilities" : "Design end-to-end architecture, Own end-to-end architecture, Ensure solutions are scalable, Ensure solutions are secure, Align solutions with business goals, Lead architecture reviews, Guide technical decision-making, Translate business needs, Partner with engineering, Partner with infrastructure, Partner with vendors, Deliver outcomes, Support implementation planning, Support continuous improvements, Evaluate new technologies, Identify opportunities, Contribute to roadmap, Contribute to modernization strategy, Act as trusted advisor, Proactively identify risks, Recommend solutions, Influence future direction", "teamCollaboration" : "Collaborate with business leaders; Collaborate with engineers; Collaborate with vendors; Partner with engineering; Partner with infrastructure", "projectManagementSkills" : [ "Implementation planning" ], "domainKnowledge" : "Contact center; Cloud telephony; AI; Automation; Digital engagement", "domainList" : [ "contact-center", "cloud-telephony", "ai", "automation", "digital-engagement" ], "domainSpecificKnowledge" : [ "Contact center", "Cloud telephony", "AI", "Automation", "Digital engagement" ], "toolProficiency" : [ "NICE", "Amazon Connect", "Genesys Cloud" ], "communicationSkills" : "Stakeholder advisory", "innovationCreativity" : "Evaluate new technologies; Identify opportunities; Contribute to modernization strategy", "problemSolvingSkills" : "Recommend solutions; Proactively identify risks", "outcomesObjectives" : "Improve customer experience; Improve operational performance", "qualificationsBasic" : "Contact center solution architecture experience, Platform design experience, Enterprise contact center environments experience, Cloud contact center platforms experience, IVR understanding, ACD understanding, VoIP understanding, Omnichannel routing understanding, Unified communications understanding, APIs experience, SIP experience, Integrations experience", "qualificationsPreferred" : "Bachelor’s degree in computer science, Bachelor’s degree in Information Technology, Bachelor’s degree in Engineering, Cloud telephony services overview, AI exposure, Automation exposure, Digital engagement platforms exposure", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**What you will do** We’re looking for a Solutions Architect to shape and evolve our **global cloud contact center ecosystem**. You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance. **How you will do it** **Architecture & Strategy** * Design and own end-to-end architecture for our cloud contact center platform (CCaaS). * Ensure solutions are scalable, secure, and aligned with business goals. * Lead architecture reviews and guide technical decision-making. **Collaboration & Delivery** * Translate business needs into practical, scalable solutions. * Partner with engineering, infrastructure, and vendors to deliver outcomes. * Support implementation planning and continuous improvements. **Innovation & Transformation** * Evaluate new technologies (AI, automation, analytics, digital channels). * Identify opportunities to enhance customer and agent experience. * Contribute to the long-term roadmap and modernization strategy. **Advisory & Leadership** * Act as a trusted advisor to stakeholders. * Proactively identify risks and recommend solutions. * Influence the future direction of the contact center ecosystem. **What we look for** **Required** * Proven track of experience in **contact center solution architecture** , **platform design** , and supporting enterprise **contact center environments in multiple regions.** * Hands-on experience with **cloud contact center platforms** (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud). * Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications. * Experience with APIs, SIP, and integrations. * Familiarity with reporting, analytics, and workforce management tools. **Preferred** * Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. * Overview of cloud telephony services. * Exposure to AI, automation, or digital engagement platforms. **About Us** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-BB1 #LI-Hybrid", "summaryDescription" : "Solutions Architect – Contact Center (Cloud & AI) at Johnson Controls. Skills: Contact center architecture, Cloud contact center, AI integration. Design end-to-end architecture. Own end-to-end architecture", "postedDate" : "2026-06-12T22:08:47.555", "createdAt" : "2026-06-14T22:08:47.551", "lastUpdated" : "2026-06-15T23:49:04.393", "ingestTimestamp" : "2026-06-14T22:08:47.551", "mongoId" : "6a2ec3a574d8ee00a0ea8643", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Cork-County-Cork-Ireland/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271459", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Contact center architecture", "Platform design", "Enterprise environments", "Cloud platforms", "API integration", "SIP integration", "VoIP integration", "IVR systems", "ACD systems", "Omnichannel routing", "Unified communications", "Leadership", "Cloud contact center", "AI integration", "Solution architecture", "Architecture reviews", "Technical decision-making", "Business needs translation", "Implementation planning", "Continuous improvements", "Technology evaluation", "Roadmap contribution", "Modernization strategy", "Stakeholder advisory", "Risk identification", "Solution recommendation", "Contact center", "Cloud telephony", "AI", "Automation", "Digital engagement", "NICE", "Amazon Connect", "Genesys Cloud" ], "skillCount" : 34, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 542.4456, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa908", "title" : "Senior Consultant / Manager - Customer Contact and Ai Experts", "company" : "Baringa", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Customer Contact and AI Expert in London, UK, adjusted for seniority and industry." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T08:58:46.583", "fingerprint" : "077f46ae2afed1e193806e201947cd263c673636e852d4907c7407d068544bde", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/baringa/jobs/4895221101", "externalId" : "4895221101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "rawDescription" : "About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Customer practice are looking for an experienced Senior Consultant or Manager to join the team. Our Customer team is hiring a motivated and talented individual, from Senior Consultants to Manager, to help our clients evolve how they serve their customers in a world increasingly shaped by AI. From rethinking the end-to-end customer journey through to embedding AI into day-to-day operations, we help clients turn ambition into something that actually works. What you will be doing You’ll work side-by-side with clients to identify and drive improves in how customer service operates - understanding demand, journeys and pain points, and identifying where AI can genuinely add value to improve customer outcomes and efficiency. You’ll be designing and delivering real change - not just strategy on paper - getting into the detail of how contact centres run today, and what it takes to make improvement stick. You will be particularly focused on: Reimagining customer service: improving how contact centres operate - from demand management and journeys through to channel mix, automation and service design Applying AI in customer environments: identifying and shaping where AI can add value across voice and digital channels (e. g. IVR, chat, agent assist), with a clear view on what will drive real operational impact Hands-on end-to-end delivery: working across the lifecycle from strategy through to design and implementation - shaping roadmaps, standing up pilots and supporting real-world delivery Owning delivery: leading workstreams or small pods - setting direction, driving progress and being accountable for outcomes Working as one team with clients: leading workshops and aligning stakeholders across Product, Tech and Operations to move delivery forward at pace Supporting growth: contributing to proposals and helping shape new opportunities across customer and AI Supporting others: coaching junior team members and acting as a go-to within your area Your skills and experience We’re looking for people with strong foundations in customer and contact centre transformation, who bring a clear, practical perspective on how AI can be applied to improve service. Strong grounding in customer contact operations: deep understanding of how contact centres run day-to-day across voice and digital channels (sales, service, complaints), including demand drivers, KPIs and operational challenges Applied understanding of AI in service environments: able to identify, shape and prioritise AI use cases (e. g. IVR automation, chatbots, agent assist), with a clear view on feasibility, value and operational impact Experience with customer and AI technologies: understanding of the platforms that enable modern contact centres and AI capabilities, with a practical view of what works in the real world Structured thinking and clear point of view: able to frame problems, form recommendations and communicate clearly to senior stakeholders Strong client delivery: comfortable building high-quality outputs (strategies, roadmaps, business cases) and working at pace in delivery environments Data-driven decision making: using data and insight to identify opportunities, prioritise effectively and guide decisions Building value cases and buy-in: able to articulate clear value and bring stakeholders with you to support change Drive and ownership: comfortable navigating ambiguity, structuring problems and taking responsibility for outcomes Collaboration and stakeholder management: confident working across Product, Technology and Operations, bridging technical and non-technical teams Curiosity for how AI is evolving: keeps up to date with the space and brings practical insight into client work What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com", "summaryDescription" : "Senior Consultant / Manager - Customer Contact and Ai Experts at Baringa", "postedDate" : "2026-06-15T23:15:33.847", "createdAt" : "2026-06-15T23:15:33.847", "lastUpdated" : "2026-06-16T08:58:46.583", "ingestTimestamp" : "2026-06-15T23:15:33.847", "mongoId" : "6a30511af292fd229cefa908", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 540.8987, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "69ce99f22beec4dd3d786226", "title" : "Team Member, Customer Contact", "salary" : { "min" : 52000.0, "max" : 65000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level customer contact team member salaries in Docklands, Australia, based on 2024-2025 market data." }, "location" : "AU-VIC-Docklands", "locations" : [ "AU-VIC-Docklands", "17-Apr-2026, 11:59:00 PM", "Level 16, 727 Collins St, Docklands" ], "timestamp" : "2026-06-16T01:07:52.734", "fingerprint" : "59613f5f0b81f8d90aa8d1dc381a6079af8a99688ac5633f2737146ae46ee77e", "source" : "taleo", "language" : "en", "applyUrl" : "https://mlcinsurance.taleo.net/careersection/ex/jobdetail.ftl?job=64206", "externalId" : "64206", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Docklands", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8175423,144.9394923" } ], "locationText" : "Docklands, Victoria, Australia", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "rawDescription" : "Full-time Group Level 1 18-Mar-2026, 1:15:04 PM", "summaryDescription" : "Team Member, Customer Contact", "createdAt" : "2026-06-14T21:16:44.695", "lastUpdated" : "2026-06-16T01:07:52.734", "ingestTimestamp" : "2026-06-14T21:16:44.695", "mongoId" : "69ce99f22beec4dd3d786226", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "_score" : 531.5697, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "6a2d89b274d8ee00a0c293fc", "title" : "Team Manager - Contact Centre", "company" : "Aptia", "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "certifications" : [ ], "timestamp" : "2026-06-15T13:29:32.365", "fingerprint" : "c8b872e8f75afeee2b6d53641139aa1652f42475d680fd5366d675861de67988", "source" : "workday", "applyUrl" : "https://aptiagroup.wd3.myworkdayjobs.com/opportunities/job/UK-Edinburgh/Team-Manager---Contact-Centre_JR105685", "externalId" : "JR105685", "industryFunction" : { }, "locationPoint" : "55.3781,-3.436", "structuredLocations" : [ { "city" : "Edinburgh", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid" } ], "locationText" : "Edinburgh, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Telephony systems, Contact centre systems", "professionalSkills" : [ "Financial services, Pensions, FCA Consumer Duty, Data protection" ], "hardSkillsList" : [ "Exceptional service delivery", "Operational excellence", "Regulatory standards", "Compliance", "Service levels", "Call handling metrics", "First-contact resolution", "Performance metrics", "SLAs", "Operational KPIs", "Workforce planning", "Scheduling tools", "Quality assurance", "Call monitoring" ], "softSkillsList" : [ "Coaching, Stakeholder management" ], "hardSkills" : [ { "name" : "Exceptional service delivery", "level" : "intermediate" }, { "name" : "Operational excellence", "level" : "intermediate" }, { "name" : "Regulatory standards", "level" : "intermediate" }, { "name" : "Compliance", "level" : "intermediate" }, { "name" : "Service levels", "level" : "intermediate" }, { "name" : "Call handling metrics", "level" : "intermediate" }, { "name" : "First-contact resolution", "level" : "intermediate" }, { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "SLAs", "level" : "intermediate" }, { "name" : "Operational KPIs", "level" : "intermediate" }, { "name" : "Workforce planning", "level" : "intermediate" }, { "name" : "Scheduling tools", "level" : "intermediate" }, { "name" : "Quality assurance", "level" : "intermediate" }, { "name" : "Call monitoring", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Coaching, Stakeholder management" } ], "majorSkills" : "Contact centre leadership, People management, Regulatory compliance, Performance management, Change management", "majorSkillsList" : [ "Contact centre leadership, People management, Regulatory compliance, Performance management, Change management" ], "coreResponsibilities" : "Lead, coach, and develop a team of contact centre agents, driving performance through regular 1:1s, feedback, and capability plans. Own operational delivery, ensuring service levels (SLAs), call handling metrics, and first-contact resolution targets are met. Monitor and improve performance, using data and KPIs to identify trends and implement corrective actions. Champion compliance, ensuring adherence to regulatory requirements including FCA Consumer Duty and data protection standards. Drive change and continuous improvement, supporting the adoption of new processes, technologies, and ways of working. Enhance team engagement and wellbeing, fostering a positive culture and managing absence, retention, and recognition. Lead recruitment and talent development, identifying high-potential individuals and supporting career progression.", "teamCollaboration" : "You will be part of a collaborative team, and will shape the future of service delivery and customer experience.", "toolProficiency" : [ "MS Office, Excel, PowerPoint" ], "communicationSkills" : "Communication", "continuousLearning" : "Investing heavily in learning and development, paving unique career paths for our colleagues.", "problemSolvingSkills" : "Data analysis; Continuous improvement", "specialRequirements" : "This is a hybrid working position aligned to our offices in Edinburgh.", "outcomesObjectives" : "Ensuring exceptional service delivery and positive outcomes for pension scheme members.", "qualificationsBasic" : "Proven contact centre leadership experience, ideally within a financial services or pensions environment. People management and coaching skills, with a passion for developing others. Solid understanding of regulatory and compliance frameworks (e.g. FCA, Consumer Duty, data protection). Experience managing performance metrics, SLAs, and operational KPIs. Ability to lead through change and transformation in a fast-paced environment. Excellent communication and stakeholder management skills.", "qualificationsPreferred" : "Quality assurance and call monitoring expertise. Performance reporting and data analysis. Workforce planning and scheduling tools. Telephony and contact centre systems. Working knowledge of MS Office (especially Excel and PowerPoint).", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "**About Aptia** Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. **Job requirements** We have a new opportunity for an experienced Contact Centre Manager to join our First Contact Team (FCT), ensuring exceptional service delivery and positive outcomes for pension scheme members. This is a high-impact role where you’ll drive operational excellence, coach and develop a team of advisors, and ensure all interactions meet strict regulatory standards. You’ll play a key role in shaping performance, enhancing capability, and embedding a culture of compliance and continuous improvement. This is a hybrid working position aligned to our offices in Edinburgh. What You’ll Be Doing * Lead, coach, and develop a team of contact centre agents, driving performance through regular 1:1s, feedback, and capability plans * Own operational delivery, ensuring service levels (SLAs), call handling metrics, and first-contact resolution targets are met * Monitor and improve performance, using data and KPIs to identify trends and implement corrective actions * Champion compliance, ensuring adherence to regulatory requirements including FCA Consumer Duty and data protection standards * Drive change and continuous improvement, supporting the adoption of new processes, technologies, and ways of working * Enhance team engagement and wellbeing, fostering a positive culture and managing absence, retention, and recognition * Lead recruitment and talent development, identifying high-potential individuals and supporting career progression What You’ll Bring * Proven contact centre leadership experience, ideally within a financial services or pensions environment * Strong people management and coaching skills, with a passion for developing others * Solid understanding of regulatory and compliance frameworks (e.g. FCA, Consumer Duty, data protection) * Experience managing performance metrics, SLAs, and operational KPIs * Ability to lead through change and transformation in a fast-paced environment * Excellent communication and stakeholder management skills Key Skills & Experience * Quality assurance and call monitoring expertise * Performance reporting and data analysis * Workforce planning and scheduling tools * Telephony and contact centre systems * Strong working knowledge of MS Office (especially Excel and PowerPoint) This is a great opportunity to take on a management role in a critical, customer-facing function. You will be part of a collaborative team, and will shape the future of service delivery and customer experience. Please apply by COB 19 June 2026. **How to apply** If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.", "summaryDescription" : "Team Manager - Contact Centre at Aptia. Skills: Contact centre leadership, People management, Regulatory compliance, Performance management, Change management. Lead, coach, and develop a team of contact centre agents, driving performance through regular 1:1s, feedback, and capability plans. Own operational delivery, ensuring service levels (SLAs), call handling metrics, and first-contact resolution targets are met. Monitor and improve performance, using data and KPIs to identify trends and imple", "postedDate" : "2026-06-12T19:00:57.308", "createdAt" : "2026-06-14T19:00:57.300", "lastUpdated" : "2026-06-15T13:29:32.365", "ingestTimestamp" : "2026-06-14T19:00:57.300", "mongoId" : "6a2d89b274d8ee00a0c293fc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://aptiagroup.wd3.myworkdayjobs.com/opportunities/job/UK-Edinburgh/Team-Manager---Contact-Centre_JR105685", "hasSalary" : false, "allSkills" : [ "Exceptional service delivery", "Operational excellence", "Regulatory standards", "Compliance", "Service levels", "Call handling metrics", "First-contact resolution", "Performance metrics", "SLAs", "Operational KPIs", "Workforce planning", "Scheduling tools", "Quality assurance", "Call monitoring", "Coaching, Stakeholder management", "Contact centre leadership, People management, Regulatory compliance, Performance management, Change management", "Financial services, Pensions, FCA Consumer Duty, Data protection", "MS Office, Excel, PowerPoint" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "manager", "dataQualityScore" : 0.8888889, "_score" : 531.23486, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c608974d8ee00a08f2f5f", "title" : "Marketing Support Specialist - (Maternity Leave Coverage)", "salary" : { "min" : 45000.0, "max" : 55000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Marketing Support Specialist in LaSalle, Canada, adjusted for temporary employment." }, "location" : "LaSalle, ON", "locations" : [ "LaSalle, ON" ], "timestamp" : "2026-06-16T07:42:28.603", "fingerprint" : "a8581c1d78b38df3f215d977f22071665cef3625c400b9e080cc1fbf7603c40c", "source" : "jazzhr", "language" : "en", "externalId" : "52ioyrsp06", "industryFunction" : { }, "structuredLocations" : [ { "city" : "LaSalle", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.2450635,-83.0606534" } ], "locationText" : "LaSalle, Ontario, Canada", "employmentType" : "TEMPORARY", "summaryDescription" : "Marketing Support Specialist - (Maternity Leave Coverage)", "createdAt" : "2026-06-14T20:40:09.838", "lastUpdated" : "2026-06-16T07:42:28.603", "ingestTimestamp" : "2026-06-14T20:40:09.838", "mongoId" : "6a2c608974d8ee00a08f2f5f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Entry", "dataQualityScore" : 0.44444445, "_score" : 519.7995, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "6960824e0937eae70e9c862f", "title" : "Caseload Coverage Rehabilitation Assistant (Houston-Temporary)", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 4333.0, "max" : 4333.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "826078", "locations" : [ "826078", "
Houston:3555 Timmons Ln (320-4087) (320TX-4087)
3555 Timmons Ln
Ste 120
Houston, 77027-6466

" ], "certifications" : [ "CRC credentials", "LPC renewals" ], "timestamp" : "2026-06-15T05:04:55.948", "fingerprint" : "f9fd2496c6a8fef03fa4c200f3ca76e46138ab25f0ab707f2ba3c1bd446d371f", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=31642", "externalId" : "31642", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "TEMPORARY", "minimumEducation" : "High School", "technicalSkills" : "Windows, Personal computer", "professionalSkills" : [ "Case management", "Human services", "Rehabilitation support", "Caseload support", "Intake process", "Profile process", "Business relationships", "Service delivery tasks", "Needs assessments" ], "hardSkillsList" : [ "Technical case management", "Financial data analysis" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Technical case management", "level" : "intermediate" }, { "name" : "Financial data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Case management, Rehabilitation support, Service delivery", "majorSkillsList" : [ "Case management", "Rehabilitation support", "Service delivery" ], "coreResponsibilities" : "Perform complex social service, Perform case management, Perform human services, Perform rehabilitation support, Perform routine caseload support, Create technical case management forms, Maintain technical case management files, Review technical case management forms, Collect information for intake, Collect information for profile process, Maintain business relationships with providers, Maintain business relationships with customers, Maintain business relationships with staff, Prepare reports on monitored services, Review reports on monitored services, Provide casework services to Counselors, Assist in certification of service delivery, Utilize electronic case management system, Utilize agency supported software, Provide initial screening for individuals, Participate in Vocational Rehabilitation Services training, Furnish information regarding Texas Workforce Solutions, Furnish information regarding VRS Program, Mentor new rehabilitation assistants, Perform other related work", "teamCollaboration" : "Assists VR Counselors", "domainKnowledge" : "Vocational rehabilitation; Disabilities; Public vocational rehabilitation; Texas Workforce Solutions; VRS Program; Mental illness; Physical illness", "domainList" : [ "vocational-rehabilitation", "disabilities", "public-vocational-rehabilitation", "texas-workforce-solutions", "vrs-program", "mental-illness", "physical-illness" ], "domainSpecificKnowledge" : [ "Vocational rehabilitation", "Disabilities", "Public vocational rehabilitation", "Texas Workforce Solutions", "VRS Program", "Mental illness", "Physical illness" ], "toolProficiency" : [ "Agency supported software" ], "communicationSkills" : "Basic information", "continuousLearning" : "Tuition assistance program; FREE CEUs; Reimbursement for renewals", "specialRequirements" : "Travel 10% of the time, Some overnight travel", "outcomesObjectives" : "Achieve successful employment outcomes", "qualificationsBasic" : "Graduation from accredited college or university, Two years six months full-time experience in human services, One year full-time experience may be substituted for education", "qualificationsPreferred" : "Eighteen months experience in office practices, Experience applying purchasing case guidelines, Experience in case management support functions, Knowledge of community and government service delivery, Knowledge of mental illness, Ability to interpret highly complex policies, Ability to analyze financial data, Skill in interviewing, Skill in conducting needs assessments, Related work experience at all levels, Previous experience as rehabilitation assistant", "remoteFriendly" : false, "rawDescription" : "For Texas to be GREAT, we need the best and brightest talent like you! The public vocational rehabilitation (VR) program administered through the Texas Workforce Commission helps people with disabilities to prepare for, obtain, retain, and advance in employment. MAKE A DIFFERENCE AND HELP PEOPLE WITH VR According to the Department of Labor, the unemployment rate for people with disabilities was 12.6% in 2020. This jobless rate continues to be much higher than the rate for those without disabilities. PUBLIC SERVICE IN VR IS FOR YOU… -If you want to find meaningful work and contribute to a powerful mission. For more than 100 years VR has been helping individuals with disabilities achieve their employment goals! -If you are looking for career and advancement opportunities. 38% of employees in VR have 15+ years of seniority. There are various positions with career ladders and opportunities to specialize in areas of interest: Autism, Blind & Visual Impairments, Deaf & Hard of Hearing, Brain Injury, Foster Youth, Transition Students, Veterans. -If you need a comprehensive benefits package that offers competitive pay & benefits from health plans, life insurance, retirement programs, paid leave and holidays, and longevity pay. -If you have direct VR Counseling work experience, receive higher starting salary. -If you want to advance your education with our tuition assistance program. -FREE CEUs to maintain CRC credentials and reimbursement for CRC & LPC renewals. The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking to fill a Part-time/Full-time TEMPORARY Caseload Coverage Rehabilitation Assistant (CCRA) position to join the Vocational Rehabilitation Department. This position is located at 3555 Timmons Lane, Houston, TX. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. YOU GAIN: - A Family Friendly Certified Workplace - Competitive starting salary: $4,333.33 a month full-time - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits The CCRA assists the assigned VR Counselors in providing services to customers to achieve successful employment outcomes. The CCRA provides basic information regarding VR programs, services, and referral information to customers and vendors. The ideal candidate will be detail oriented and have excellent planning/organizing/time management/communication skills with the ability to prioritize/coordinate work in an independent manner to achieve goals. GENERAL DUTIES: - Performs: Complex (journey-level) social service, case management, human services and rehabilitation support work; Routine caseload support service such as creating/maintaining/reviewing technical case management forms/files for accuracy utilizing the electronic case management system. - Collects information for intake/profile process. - Maintains appropriate business relationships with providers/businesses/customers/staff. - Prepares/reviews reports for accuracy on monitored services. - Provides: Casework services/assistance to VR Counselors in certification of eligibility; Service delivery tasks and utilize the electronic case management system and other agency supported software programs; Initial screening for individuals applying for VR service programs. - Participates in Vocational Rehabilitation Services training (as required). - Furnishes information regarding Texas Workforce Solutions (TWS)/VRS Program, services and requirements to applicants/customers/families/vendors/businesses/general public. - Mentors new rehabilitation assistants. - Performs other related work as assigned. PREFERRED QUALIFICATIONS: - Eighteen (18) months experience in office practices and office support work utilizing a personal computer in a Windows' based environment. - Experience in: Applying purchasing procedures; Case guidelines, regulations and policies; Case management support functions. - Knowledge of: Community and government service delivery systems; Mental illness and emotional components of physical illness. - Ability to: Interpret highly complex policies/procedures; Maintain confidentiality; Analyze/interpret highly complex financial data. - Skill in interviewing and in conducting individual needs assessments. - Related work experience at all levels is defined as case management support, purchasing and general knowledge of disabilities. - Previous experience as a rehabilitation assistant with the VR Division. MINIMUM QUALIFICATIONS: - Graduation from an accredited four-year college or university with major coursework plus two years and six months of full- time qualifying experience in human services, social science, business or a related field. - One year of full-time experience may be substituted for each year (30 semester hours) of education. Position may involve working hours other than 8:00AM-5:00PM, Monday-Friday and involves travel 10% of the time, including some overnight travel (Method of transportation is the responsibility of employee). VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf. HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Houston", "summaryDescription" : "Caseload Coverage Rehabilitation Assistant (Houston-Temporary) at Texas Workforce Commission. Skills: Case management, Rehabilitation support, Service delivery. Perform complex social service. Perform case management", "createdAt" : "2026-06-14T07:39:16.296", "lastUpdated" : "2026-06-15T05:04:55.948", "ingestTimestamp" : "2026-06-14T07:39:16.296", "mongoId" : "6960824e0937eae70e9c862f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 51996, "salaryAnnualMax" : 51996, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Technical case management", "Financial data analysis", "Mentoring", "Case management", "Rehabilitation support", "Service delivery", "Human services", "Caseload support", "Intake process", "Profile process", "Business relationships", "Service delivery tasks", "Needs assessments", "Vocational rehabilitation", "Disabilities", "Public vocational rehabilitation", "Texas Workforce Solutions", "VRS Program", "Mental illness", "Physical illness", "CRC credentials", "LPC renewals", "Agency supported software" ], "skillCount" : 23, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 514.32404, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.92 }, { "id" : "6a25145a74d8ee00a00bb4f1", "title" : "Software Development Engineer, Amazon Connect Contact Lens", "company" : "Amazon Development Centre Canada ULC", "industry" : "Software Development, Cloud Computing", "salary" : { "min" : 114800.0, "max" : 191800.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Vancouver, British Columbia, CAN", "locations" : [ "Vancouver, British Columbia, CAN" ], "timestamp" : "2026-06-15T03:30:20.754", "fingerprint" : "cb8ab177fae97d1a10013d1b2cc363afca86cc23c688c6e8b092d71aeba97082", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10441056/apply", "externalId" : "b310c04b-8446-409a-8b9d-3bcf22bc6d2d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "FULL_TIME", "technicalSkills" : "AI, ML, Big Data, SOA, NoSQL databases, Lambda, S3, Kinesis, Lex, Polly", "professionalSkills" : [ "System design", "Architecture" ], "hardSkillsList" : [ "Computer science fundamentals" ], "hardSkills" : [ { "name" : "Computer science fundamentals", "level" : "intermediate" } ], "majorSkills" : "Software Development, Cloud Computing, Contact Center", "majorSkillsList" : [ "Software Development", "Cloud Computing", "Contact Center" ], "coreResponsibilities" : "Develop next generation contact center, Deliver scaleable, resilient systems, Own code end-to-end, Develop solutions", "teamCollaboration" : "Senior technical leaders; Across teams", "domainKnowledge" : "Contact center; Cloud platform", "domainList" : [ "contact-center", "cloud-platform" ], "domainSpecificKnowledge" : [ "Contact center", "Cloud platform" ], "innovationCreativity" : "Innovate on new service", "problemSolvingSkills" : "Algorithmic problems", "qualificationsBasic" : "3+ years non-internship professional software development experience, 2+ years non-internship design or architecture experience, Experience programming at least one language", "qualificationsPreferred" : "3+ years full software development life cycle experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting services? Come join a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive contact center in the cloud that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available service. With Amazon Connect, you can create your own -based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the . The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to and deliver scaleable, resilient systems while maintaining a constant customer focus. Industry analysts have said, “Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.” As a developer on our team, you’ll own code end-to-end from to development, and work closely with senior technical leaders within the team and across . You’ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data and more. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. . Basic Qualifications: - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually", "summaryDescription" : "Software Development Engineer, Amazon Connect Contact Lens at Amazon Development Centre Canada ULC. Skills: Software Development, Cloud Computing, Contact Center. Develop next generation contact center. Deliver scaleable, resilient systems", "postedDate" : "2026-06-13T08:08:44.475", "createdAt" : "2026-06-13T08:08:44.475", "lastUpdated" : "2026-06-15T03:30:20.754", "ingestTimestamp" : "2026-06-13T08:08:44.475", "mongoId" : "6a25145a74d8ee00a00bb4f1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10441056/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Computer science fundamentals", "Software Development", "Cloud Computing", "Contact Center", "System design", "Architecture", "Contact center", "Cloud platform" ], "skillCount" : 8, "jobCategory" : "engineering", "dataQualityScore" : 0.8888889, "_score" : 488.06378, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2ec3a574d8ee00a0ea8641", "title" : "Solutions Architect – Contact Center (Cloud & AI)", "company" : "Johnson Controls", "industry" : "Technology", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Solutions Architect in the Technology industry in the United Kingdom, adjusted for seniority and hybrid work model." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-15T23:43:46.790", "fingerprint" : "1bae4d3bf6ba08b55b311005af6df2e7c8250ae2dda861ccbe6375c9a15b22e9", "source" : "workday", "language" : "en", "applyUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Manchester-Manchester-United-Kingdom/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271358", "externalId" : "WD30271358", "industryFunction" : { }, "locationPoint" : "55.3781,-3.436", "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Cloud contact center, NICE, Amazon Connect, Genesys Cloud, IVR, ACD, VoIP, Omnichannel routing, Unified communications, APIs, SIP, AI, Automation, Analytics, Digital channels", "professionalSkills" : [ "Solution architecture", "Platform design", "Architecture reviews", "Technical decision-making", "Business needs translation", "Implementation planning", "Continuous improvements", "Technology evaluation", "Roadmap contribution", "Modernization strategy", "Stakeholder advisory", "Risk identification" ], "hardSkillsList" : [ "Contact center architecture", "Platform design", "Cloud telephony" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Contact center architecture", "level" : "intermediate" }, { "name" : "Platform design", "level" : "intermediate" }, { "name" : "Cloud telephony", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Contact center architecture, Cloud platforms, AI", "majorSkillsList" : [ "Contact center architecture", "Cloud platforms", "AI" ], "coreResponsibilities" : "Design end-to-end architecture, Own end-to-end architecture, Ensure solutions are scalable, Ensure solutions are secure, Align solutions with business goals, Lead architecture reviews, Guide technical decision-making, Translate business needs, Partner with engineering, Partner with infrastructure, Partner with vendors, Deliver outcomes, Support implementation planning, Support continuous improvements, Evaluate new technologies, Identify opportunities, Contribute to roadmap, Contribute to modernization strategy, Act as trusted advisor, Proactively identify risks, Recommend solutions, Influence future direction", "teamCollaboration" : "Business leaders; Engineers; Vendors; Engineering teams; Infrastructure teams", "projectManagementSkills" : [ "Implementation planning" ], "domainKnowledge" : "Contact center; Cloud telephony; AI; Automation; Digital engagement", "domainList" : [ "contact-center", "cloud-telephony", "ai", "automation", "digital-engagement" ], "domainSpecificKnowledge" : [ "Contact center", "Cloud telephony", "AI", "Automation", "Digital engagement" ], "toolProficiency" : [ "NICE", "Amazon Connect", "Genesys Cloud" ], "communicationSkills" : "Stakeholder advisory", "innovationCreativity" : "Evaluate new technologies; Enhance customer experience; Enhance agent experience", "problemSolvingSkills" : "Recommend solutions; Identify risks", "outcomesObjectives" : "Improve customer experience; Improve operational performance", "qualificationsBasic" : "Contact center solution architecture experience, Platform design experience, Enterprise contact center environments experience, Cloud contact center platforms experience, IVR understanding, ACD understanding, VoIP understanding, Omnichannel routing understanding, Unified communications understanding, APIs experience, SIP experience, Integrations experience", "qualificationsPreferred" : "Bachelor’s degree in computer science, Bachelor’s degree in Information Technology, Bachelor’s degree in Engineering, Cloud telephony services overview, AI exposure, Automation exposure, Digital engagement platforms exposure", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**What you will do** We’re looking for a Solutions Architect to shape and evolve our **global cloud contact center ecosystem**. You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance. **How you will do it** **Architecture & Strategy** * Design and own end-to-end architecture for our cloud contact center platform (CCaaS). * Ensure solutions are scalable, secure, and aligned with business goals. * Lead architecture reviews and guide technical decision-making. **Collaboration & Delivery** * Translate business needs into practical, scalable solutions. * Partner with engineering, infrastructure, and vendors to deliver outcomes. * Support implementation planning and continuous improvements. **Innovation & Transformation** * Evaluate new technologies (AI, automation, analytics, digital channels). * Identify opportunities to enhance customer and agent experience. * Contribute to the long-term roadmap and modernization strategy. **Advisory & Leadership** * Act as a trusted advisor to stakeholders. * Proactively identify risks and recommend solutions. * Influence the future direction of the contact center ecosystem. **What we look for** **Required** * Proven track of experience in **contact center solution architecture** , **platform design** , and supporting enterprise **contact center environments in multiple regions.** * Hands-on experience with **cloud contact center platforms** (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud). * Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications. * Experience with APIs, SIP, and integrations. * Familiarity with reporting, analytics, and workforce management tools. **Preferred** * Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. * Overview of cloud telephony services. * Exposure to AI, automation, or digital engagement platforms. **About Us** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-BB1 #LI-Hybrid", "summaryDescription" : "Solutions Architect – Contact Center (Cloud & AI) at Johnson Controls. Skills: Contact center architecture, Cloud platforms, AI. Design end-to-end architecture. Own end-to-end architecture", "postedDate" : "2026-06-12T22:12:48.546", "createdAt" : "2026-06-14T22:12:48.538", "lastUpdated" : "2026-06-15T23:43:46.790", "ingestTimestamp" : "2026-06-14T22:12:48.538", "mongoId" : "6a2ec3a574d8ee00a0ea8641", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Manchester-Manchester-United-Kingdom/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271358", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Contact center architecture", "Platform design", "Cloud telephony", "Leadership", "Cloud platforms", "AI", "Solution architecture", "Architecture reviews", "Technical decision-making", "Business needs translation", "Implementation planning", "Continuous improvements", "Technology evaluation", "Roadmap contribution", "Modernization strategy", "Stakeholder advisory", "Risk identification", "Contact center", "Automation", "Digital engagement", "NICE", "Amazon Connect", "Genesys Cloud" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 487.44873, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec3a574d8ee00a0ea8642", "title" : "Solutions Architect – Contact Center (Cloud & AI)", "company" : "Johnson Controls", "industry" : "Technology", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Solutions Architect in the Technology industry in Spain, adjusted for seniority and company size." }, "location" : "Spain", "locations" : [ "Spain" ], "timestamp" : "2026-06-15T23:49:46.289", "fingerprint" : "a2f46ee7ca6ed0034a19ac15c3573ed0202eea626b038a1d59874730d45add77", "source" : "workday", "language" : "en", "applyUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Las-Rozas-Madrid-Spain/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271356", "externalId" : "WD30271356", "industryFunction" : { }, "locationPoint" : "40.4637,-3.7492", "structuredLocations" : [ { "country" : "Spain", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Spain", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Cloud contact center, NICE, Amazon Connect, Genesys Cloud, IVR, ACD, VoIP, Omnichannel routing, Unified communications, APIs, SIP, AI, Automation, Analytics, Digital channels", "professionalSkills" : [ "Solution architecture", "Platform design", "Technical decision-making", "Implementation planning", "Roadmap strategy" ], "hardSkillsList" : [ "Contact center architecture", "Cloud telephony" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Contact center architecture", "level" : "intermediate" }, { "name" : "Cloud telephony", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Contact center architecture, Cloud platforms, AI", "majorSkillsList" : [ "Contact center architecture", "Cloud platforms", "AI" ], "coreResponsibilities" : "Design end-to-end architecture, Own end-to-end architecture, Ensure solutions are scalable, Ensure solutions are secure, Align solutions with business goals, Lead architecture reviews, Guide technical decision-making, Translate business needs, Partner with engineering, Partner with infrastructure, Partner with vendors, Deliver outcomes, Support implementation planning, Support continuous improvements, Evaluate new technologies, Identify opportunities, Contribute to roadmap, Contribute to modernization strategy, Act as advisor, Identify risks, Recommend solutions, Influence future direction", "teamCollaboration" : "Business leaders; Engineers; Vendors; Engineering teams; Infrastructure teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Contact center; Cloud contact center; AI-driven channels; Voice channels; Digital channels; Interactive voice response; Automatic call distribution; Cloud telephony services; Digital engagement platforms", "domainList" : [ "contact-center", "cloud-contact-center", "ai-driven-channels", "voice-channels", "digital-channels", "interactive-voice-response", "automatic-call-distribution", "cloud-telephony-services", "digital-engagement-platforms" ], "domainSpecificKnowledge" : [ "Contact center", "Cloud contact center", "AI-driven channels", "Voice channels", "Digital channels", "Interactive voice response", "Automatic call distribution", "Cloud telephony services", "Digital engagement platforms" ], "toolProficiency" : [ "NICE", "Amazon Connect", "Genesys Cloud" ], "communicationSkills" : "Stakeholder communication", "innovationCreativity" : "Evaluate new technologies; Identify opportunities", "problemSolvingSkills" : "Identify risks; Recommend solutions", "outcomesObjectives" : "Improve customer experience; Improve operational performance", "qualificationsBasic" : "Contact center solution architecture experience, Platform design experience, Enterprise contact center environments experience, Cloud contact center platforms experience, IVR understanding, ACD understanding, VoIP understanding, Omnichannel routing understanding, Unified communications understanding, APIs experience, SIP experience, Integrations experience", "qualificationsPreferred" : "Bachelor’s degree in computer science, Bachelor’s degree in Information Technology, Bachelor’s degree in Engineering, Cloud telephony services overview, AI exposure, Automation exposure, Digital engagement platforms exposure", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**What you will do** We’re looking for a Solutions Architect to shape and evolve our **global cloud contact center ecosystem**. You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance. **How you will do it** **Architecture & Strategy** * Design and own end-to-end architecture for our cloud contact center platform (CCaaS). * Ensure solutions are scalable, secure, and aligned with business goals. * Lead architecture reviews and guide technical decision-making. **Collaboration & Delivery** * Translate business needs into practical, scalable solutions. * Partner with engineering, infrastructure, and vendors to deliver outcomes. * Support implementation planning and continuous improvements. **Innovation & Transformation** * Evaluate new technologies (AI, automation, analytics, digital channels). * Identify opportunities to enhance customer and agent experience. * Contribute to the long-term roadmap and modernization strategy. **Advisory & Leadership** * Act as a trusted advisor to stakeholders. * Proactively identify risks and recommend solutions. * Influence the future direction of the contact center ecosystem. **What we look for** **Required** * Proven track of experience in **contact center solution architecture** , **platform design** , and supporting enterprise **contact center environments in multiple regions.** * Hands-on experience with **cloud contact center platforms** (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud). * Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications. * Experience with APIs, SIP, and integrations. * Familiarity with reporting, analytics, and workforce management tools. **Preferred** * Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. * Overview of cloud telephony services. * Exposure to AI, automation, or digital engagement platforms. **About Us** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-BB1 #LI-Hybrid", "summaryDescription" : "Solutions Architect – Contact Center (Cloud & AI) at Johnson Controls. Skills: Contact center architecture, Cloud platforms, AI. Design end-to-end architecture. Own end-to-end architecture", "postedDate" : "2026-06-12T22:06:22.716", "createdAt" : "2026-06-14T22:06:22.714", "lastUpdated" : "2026-06-15T23:49:46.289", "ingestTimestamp" : "2026-06-14T22:06:22.714", "mongoId" : "6a2ec3a574d8ee00a0ea8642", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Las-Rozas-Madrid-Spain/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271356", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Contact center architecture", "Cloud telephony", "Leadership", "Cloud platforms", "AI", "Solution architecture", "Platform design", "Technical decision-making", "Implementation planning", "Roadmap strategy", "Roadmap planning", "Contact center", "Cloud contact center", "AI-driven channels", "Voice channels", "Digital channels", "Interactive voice response", "Automatic call distribution", "Cloud telephony services", "Digital engagement platforms", "NICE", "Amazon Connect", "Genesys Cloud" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 487.23038, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a47a774d8ee00a05db4a2", "title" : "Manager, Contact Center", "company" : "Christian Care Ministry", "salary" : { "min" : 66500.0, "max" : 90500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Orlando, Florida, United States", "locations" : [ "Orlando", "Florida", "United States" ], "timestamp" : "2026-06-13T21:15:32.861", "fingerprint" : "a7191a9a360a2cd6cb6375fe17b23e640e064ff4c9df19db6abd1ffca16f31c7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7974742", "externalId" : "7974742", "structuredLocations" : [ { "city" : "Orlando", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5421218,-81.3790450" } ], "locationText" : "Orlando, Florida, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process improvement", "Performance management", "Capacity planning", "Cost-benefit analysis", "Strategic planning" ], "hardSkillsList" : [ "Data analysis", "Budgeting" ], "softSkillsList" : [ "Leadership", "Conflict resolution" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Conflict resolution" } ], "majorSkills" : "Contact center operations, Supervisory management, Process improvement", "majorSkillsList" : [ "Contact center operations", "Supervisory management", "Process improvement" ], "coreResponsibilities" : "Manage day-to-day contact center operations, Improve processes, Oversee Contact Center Supervisors, Manage teams, Perform effective performance management, Track performance metrics, Analyze performance metrics, Coach employees, Improve service, Manage projects, Plan staffing, Maintain quality standards, Achieve objectives, Demonstrate continuous improvement, Communicate job expectations, Enforce job expectations, Conduct daily huddles, Monitor requirements, Enforce policies, Manage staffing needs, Conduct needs assessments, Review technical systems, Review audits, Perform data analysis, Perform cost-benefit analysis, Make budget recommendations, Assist with strategic plans, Prepare call center reports, Prepare call center presentations, Summarize data trends, Develop improvement plans, Develop maintenance plans, Document performance discussions, Conduct 1-on-1 meetings, Pray with customers, Demonstrate biblical leadership, Apply CCM guidelines, Encourage open door policy, Maintain communication flow, Track call center trends, Respond to correspondence, Update standard operating procedures, Maintain standard operating procedures, Contribute to Christian beliefs", "teamCollaboration" : "Cross-functional teams; Organizational strategic plans", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Contact center operations management", "domainList" : [ "contact-center-operations-management" ], "domainSpecificKnowledge" : [ "Contact center operations management" ], "toolProficiency" : [ "Microsoft Office", "Excel", "Word", "PowerPoint", "Outlook" ], "communicationSkills" : "Written communication; Oral communication; Digital communication", "documentationSkills" : "Documentation of performance", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Conflict resolution", "specialRequirements" : "Must be at least 18", "qualificationsBasic" : "1-3 years supervisory/management role, High school diploma or GED", "qualificationsPreferred" : "Bachelor's degree in business or related field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The range for this role is $66,500 to $90,500 Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. Interested applicants must be willing and able to work onsite full time in our Orlando, FL office. The Mission At Christian Care Ministry (CCM) we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility. The Team Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability. The Job The Contact Center Manager is responsible for managing successful day-to-day contact center operations through process improvement, oversight of the Contact Center Supervisors and their teams, and effective performance management. This role focuses on record-keeping, performance metric tracking and analysis, coaching, service improvements, project management, staffing, and quality standards to achieve objectives that align with CCM’s mission. Essential Job Duties & Responsibilities Direct team by demonstrating successful continuous improvement performance techniques Support the operation by effectively communicating, demonstrating, inspecting, and enforcing job expectations (i.e., daily huddles, monitoring requirements, employee coaching techniques, continuous improvement methodology, and policy and procedure enforcement) Oversee and manage the staffing needs of the team Conduct needs assessments with regard to contact center performance, market and customer trends, capacity planning, technical system and audit reviews, data and cost/benefit analysis, budget recommendations, and assist with organizational strategic plans Prepare call center performance reports and/or presentations by collecting, analyzing, and summarizing data and trends, and use that information to develop and communicate improvement/maintenance plans Keep consistent documentation of performance discussions with supervisors via 1-on-1 meetings weekly, monthly, and normal review cycles Pray with internal and external customers and actively demonstrate biblical leadership values Maintain a thorough working knowledge and apply the CCM guidelines relating to customer issues Encourage an open door policy through positive and constructive flow of communication at all levels Stay professionally relevant by tracking emerging trends in call center operations management Respond promptly to member and staff correspondence Establish, update, and maintain the applicable standard operating procedures for the department Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs Other duties as assigned Essential Skills & Abilities Ability to communicate effectively – excellent written, oral, and digital communication that build engagement and interest Planning and organizing – ability to work effectively without direct supervision and organize the work of others Leadership – ability to skillfully motivate, encourage, and inspire vision in order to achieve positive performance and behavior in others Management – ability to monitor, plan, and execute short-term goals in accordance with company policies Compliance – provide technical guidance on all applicable labor laws and the execution of policies Intermediate skill with Microsoft Office – Word, Excel, PowerPoint, Outlook Conflict resolution skill – ability to navigate difficult situations with poise, humility, empathy and accountability to bring mutually acceptable resolution Core Competencies/Demonstrable Behaviors Drives vision and purpose – Painting a compelling picture of the vision and strategy that motivates others to action. Collaborates – Building partnerships and working collaboratively with others to meet shared objectives Decision quality – Making good and timely decisions that keep the organization moving forward Drives results – Consistently achieving results, even under tough circumstances Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences. Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment Education and/or Experience High school diploma or GED and 1-3 years in a contact center supervisory/management role required Bachelor’s degree in business or another related field preferred Supervisory Responsibilities This job has supervisory responsibilities. Incentives & Benefits We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others. For full-time employees working 30 hours or more, some of our benefits include, but are not limited to: 100% paid Medical for employees/99% for family Generous employer Health Savings Account (HSA) contributions Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance 6 weeks of paid parental leave (for both mom and dad) Dental - two plans to choose from Vision Short-term Disability Accident, Critical Illness, Hospital Indemnity 401(k) – up to 4% match on ROTH or Traditional contributions Generous paid-time off and 11 paid holidays Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo Employee Assistance Program including no cost, in-person mental health visits and employee discounts Monetary Anniversary Awards Program Monetary Birthday Awards Tuition Reimbursement Program Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.", "summaryDescription" : "Manager, Contact Center at Christian Care Ministry. Skills: Contact center operations, Supervisory management, Process improvement. Manage day-to-day contact center operations. Improve processes", "postedDate" : "2026-06-11T20:12:54.262", "createdAt" : "2026-06-11T20:12:54.262", "lastUpdated" : "2026-06-13T21:15:32.861", "ingestTimestamp" : "2026-06-11T20:12:54.262", "mongoId" : "6a2a47a774d8ee00a05db4a2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 66500, "salaryAnnualMax" : 90500, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Budgeting", "Leadership", "Conflict resolution", "Contact center operations", "Supervisory management", "Process improvement", "Performance management", "Capacity planning", "Cost-benefit analysis", "Strategic planning", "Project management", "Contact center operations management", "Microsoft Office", "Excel", "Word", "PowerPoint", "Outlook" ], "skillCount" : 18, "jobCategory" : "other", "jobSubcategory" : "contact-center", "dataQualityScore" : 1.0, "_score" : 486.33752, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2d16e774d8ee00a0aea509", "title" : "Agent: Inbound Contact Customer Center", "company" : "Bidvest Bank", "industry" : "Banking", "salary" : { "min" : 130000.0, "max" : 180000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry level Agent: Inbound Contact Customer Center in Johannesburg, South Africa, with adjustments for the banking industry and company size." }, "location" : "Johannesburg, Braamfontein, ZA", "locations" : [ "Johannesburg", "Braamfontein", "ZA" ], "timestamp" : "2026-06-16T03:38:16.088", "fingerprint" : "8ff9e7f7e746133e9b7617d1282b185f4da4590abec8302dbe257ca9e6d1e980", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://bidvestbank.breezy.hr/p/e1f1a5f03b4a-agent-inbound-contact-customer-center-braamfontein", "externalId" : "e1f1a5f03b4a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Johannesburg", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.2050000,28.0497220" } ], "locationText" : "Johannesburg, Gauteng, South Africa", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Handle customer relationships, Build relationships with bank customers, Handle inbound telephonic communication, Handle online communication, Handle email communication, Ensure quality of service exceeds expectations", "communicationSkills" : "Telephonic communication; Online communication; Email communication", "workSiteFlexibility" : "Onsite", "rawDescription" : "PRIMARY PURPOSE The successful incumbent will be responsible for handling and building strong relationships with the Bank customers through inbound telephonic, online and email communication /interaction with Bidvest Bank Clients. Ensures the quality of service exceeds customer expectations and est", "summaryDescription" : "Agent: Inbound Contact Customer Center at Bidvest Bank. Handle customer relationships. Build relationships with bank customers", "createdAt" : "2026-06-14T19:43:21.319", "lastUpdated" : "2026-06-16T03:38:16.088", "ingestTimestamp" : "2026-06-14T19:43:21.319", "mongoId" : "6a2d16e774d8ee00a0aea509", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 485.7978, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051f8f292fd229cf09f01", "title" : "Target System Analysis Analyst", "company" : "Accenture Federal Services", "industry" : "Consulting", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Target System Analysis Analyst in Molesworth, United Kingdom, adjusted for the government industry and company size." }, "location" : "Molesworth, England, United Kingdom", "locations" : [ "Molesworth", "England", "United Kingdom" ], "timestamp" : "2026-06-16T10:37:14.761", "fingerprint" : "2f8285d9b515a28a771b06e68ae9bd1093c3ede299d2d0f5430394e63d65a974", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/accenturefederalservices/jobs/4688304006?gh_jid=4688304006", "externalId" : "4688304006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Molesworth", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3704941,-0.4269704" } ], "locationText" : "Molesworth, England, United Kingdom", "rawDescription" : "At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The Work As a Target System Analysis (TSA) Analyst, you will analyze all‑source intelligence and produce advanced, decision‑quality target system assessments in a dynamic theater environment. You’ll integrate intelligence into operational planning and contribute across the Joint Targeting Cycle to enable precise, compliant, and operationally relevant effects. Develop advanced Target System Assessments (TSAs) using all‑source methods; synthesize complex data into clear analytic products and briefings for senior stakeholders. Integrate intelligence with operational planning activities, supporting Joint Intelligence Preparation of the Operational Environment (JIPOE/JIOPE) and target development (basic, intermediate, and advanced). Contribute across the Joint Targeting Cycle, including weaponeering inputs, collateral damage estimation (CDE), target validation, and effects assessment. Apply DIA tradecraft (e.g., Center of Gravity and Critical Factors Analysis) and analytic methodologies; maintain rigorous analytic design and documentation standards. Use mission systems and collaboration platforms (e.g., RMT, CHROME, Cedalion, Warpath, MARS, MIDB) to research, fuse, and share intelligence. Coordinate with COCOM J2 targeting cells and joint/coalition partners; ensure alignment with Combatant Command (COCOM) structures, directives, and processes. Produce high‑quality analytical writing, visualizations, and briefings that translate complex findings into actionable insights for operators and planners. Here's What You Need Joint Targeting Fundamentals (JTF) certification is required Knowledge and/or familiarization with the below publications JP 5‑0 (Joint Planning); JP 2‑0 (Joint Intelligence) Target System Analysis (TSA) Working Group document CJCS 3162.01 (Irregular Warfare) Headquarters Joint Operations Center (JOC) J2T Handbook Defense Intelligence Reference Documents (DIRD): Analytic Methodologies; Analytic Design DIA Tradecraft: Center of Gravity & Critical Factors Analysis Joint Staff Director of Intelligence — Joint Guide for JIOPE/JIPOE General familiarity with COCOM‑specific directives and operational frameworks Prior service in a COCOM J2 targeting cell with 3+ years of relevant TSA experience preferred Proficiency with intelligence analysis tools (e.g., RMT, CHROME, Cedalion, Warpath, MARS, MIDB) and collaboration platforms. Eligibility Requirements US Citizen Active TS/SCI clearance Ability to work onsite in Molesworth, UK As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $78,600—$160,200 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.", "summaryDescription" : "Target System Analysis Analyst at Accenture Federal Services", "postedDate" : "2026-06-15T23:19:16.338", "createdAt" : "2026-06-15T23:19:16.338", "lastUpdated" : "2026-06-16T10:37:14.761", "ingestTimestamp" : "2026-06-15T23:19:16.338", "mongoId" : "6a3051f8f292fd229cf09f01", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 485.43607, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bf174d8ee00a0915e91", "title" : "Engenheiro de Contact Center (CCaas)", "company" : "BTG Pactual", "industry" : "Banking", "salary" : { "min" : 130000.0, "max" : 195000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline compensation for a Mid-level Contact Center Engineer in FinTech in Rio de Janeiro, Brazil, adjusted for seniority and company size." }, "location" : "BR - RIO DE JANEIRO", "locations" : [ "BR - RIO DE JANEIRO", "SAO PAULO", "TELETRABLHO" ], "certifications" : [ "Certificações NICE", "Certificações Genesys" ], "timestamp" : "2026-06-15T08:49:28.315", "fingerprint" : "f2aef52a0edb37d1977b86c41869c95dae8e477dc63d20de525b2f2c21f25ed6", "source" : "greenhouse", "language" : "pt", "applyUrl" : "https://carreiras.btgpactual.com/vagas?gh_jid=6017209004", "externalId" : "6017209004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rio de Janeiro", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-22.9110137,-43.2093727" } ], "locationText" : "Rio de Janeiro, Brazil", "employmentType" : "FULL_TIME", "technicalSkills" : "NICE CXone, Genesys Cloud, URA, APIs REST, Webhooks, IA conversacional", "professionalSkills" : [ "Business Cases", "Arquitetura", "Infraestrutura Cloud" ], "hardSkillsList" : [ "Roteamento omnichannel", "Suporte N2/N3" ], "hardSkills" : [ { "name" : "Roteamento omnichannel", "level" : "intermediate" }, { "name" : "Suporte N2/N3", "level" : "intermediate" } ], "majorSkills" : "NICE CXone, Genesys Cloud, Omnichannel, URA", "majorSkillsList" : [ "NICE CXone", "Genesys Cloud", "Omnichannel", "URA" ], "coreResponsibilities" : "Conduzir projetos técnicos, Desenvolver URAs, Desenvolver roteamento omnichannel, Desenvolver jornadas de atendimento, Implementar integrações via API, Atuar como N2/N3, Interface com fabricantes, Atuar com inovação, Conduzir Provas de Conceito", "domainKnowledge" : "Contact Center; Omnichannel; Cloud-native architecture", "domainList" : [ "contact-center", "omnichannel", "cloud-native-architecture" ], "domainSpecificKnowledge" : [ "Contact Center", "Omnichannel", "Cloud-native architecture" ], "innovationCreativity" : "Provas de Conceito", "problemSolvingSkills" : "Troubleshooting avançado", "qualificationsBasic" : "Experiência com NICE CXone, Experiência com Genesys Cloud, Conhecimento de URA, Roteamento omnichannel, Suporte N2/N3", "qualificationsPreferred" : "APIs REST, Webhooks, Integrações com CRM, Experiência com bots, IA conversacional, Certificações NICE, Certificações Genesys", "rawDescription" : "Atuar como Engenheiro de Contact Center, responsável pela implantação, evolução e sustentação de soluções omnichannel (NICE CXone e Genesys Cloud), garantindo disponibilidade, performance e evolução contínua. No seu dia a dia: Conduzir projetos técnicos ponta a ponta (design à implantação). Desenvolver URAs, roteamento omnichannel e jornadas de atendimento. Implementar integrações via API com CRM e sistemas corporativos. Atuar como N2/N3 em troubleshooting avançado (URA, routing, APIs). Interface com fabricantes para incidentes críticos e RCA. Atuar com inovação e conduzir Provas de Conceito. Esperamos de você: Essencial: Experiência com NICE CXone e/ou Genesys Cloud. Conhecimento de URA (DTMF, bots, voicebots). Roteamento omnichannel (voz e canais digitais). Experiência como suporte N2/N3. Diferenciais: APIs REST, Webhooks, integrações com CRM Experiência com bots e IA conversacional Certificações NICE / Genesys Perfil desejado: Perfil hands-on e autonomia técnica Capacidade de conduzir discussões técnicas com fornecedores Conhecimento para elaboração de Business Cases Visão de arquitetura e infraestrutura Cloud Benefícios: Participação nos Lucros e Resultados (PLR); Auxílio Alimentação e Refeição; Plano Médico; Plano Odontológico; Auxílio Creche/Babá; Vale Transporte; WellHub; TotalPass; Programa de Apoio Pessoal (EAP); Planos por adesão como Previdência Privada e Seguro de Vida; Desconto em Farmácia; Programa de Nutrição; Programa de Gestantes; Licença Maternidade e Paternidade Estendida – empresa Cidadã.", "summaryDescription" : "Engenheiro de Contact Center (CCaas) at BTG Pactual. Skills: NICE CXone, Genesys Cloud, Omnichannel, URA. Conduzir projetos técnicos. Desenvolver URAs", "postedDate" : "2026-06-14T09:38:39.064", "createdAt" : "2026-06-14T09:38:39.064", "lastUpdated" : "2026-06-15T08:49:28.315", "ingestTimestamp" : "2026-06-14T09:38:39.064", "mongoId" : "6a2c6bf174d8ee00a0915e91", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Roteamento omnichannel", "Suporte N2/N3", "NICE CXone", "Genesys Cloud", "Omnichannel", "URA", "Business Cases", "Arquitetura", "Infraestrutura Cloud", "Contact Center", "Cloud-native architecture", "Certificações NICE", "Certificações Genesys" ], "skillCount" : 13, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 485.2248, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706987fc9a711f0f6fe22", "title" : "HR Contact Center Associate with Dutch and English", "company" : "Amazon Czech Republic Services s.r.o. - G88", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level HR Contact Center Associate with Dutch and English in Prague, Czech Republic, based on 2024-2025 market data for the E-Commerce industry." }, "location" : "CZE", "locations" : [ "CZE" ], "timestamp" : "2026-06-15T07:27:58.310", "fingerprint" : "1459037b23f5a68c9ba15dc82a64504fd6a3b03dfb03ec5c760e94c31a5fc8fa", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052308/apply", "externalId" : "83ea388c-bc55-4fd6-9bec-e5977d4d5941", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Slovakia", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Poland; Slovakia; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Employee life-cycle", "Data management", "Onboarding", "Terminations" ], "hardSkillsList" : [ "HR queries", "Payroll processing", "Leave processing", "Absence reporting" ], "hardSkills" : [ { "name" : "HR queries", "level" : "intermediate" }, { "name" : "Payroll processing", "level" : "intermediate" }, { "name" : "Leave processing", "level" : "intermediate" }, { "name" : "Absence reporting", "level" : "intermediate" } ], "majorSkills" : "Dutch language, English language, Customer support", "majorSkillsList" : [ "Dutch language", "English language", "Customer support" ], "coreResponsibilities" : "Handle HR queries in Dutch, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate unresolved queries, Take ownership of employee contacts, Resolve employee contacts, Identify gaps in documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate with employees, Explain queries, Resolve employee concerns, Seek employee feedback, Improve levels of service, Work rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Standard operating procedures", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Rotational shifts, Weekends, Bank holidays", "outcomesObjectives" : "High degree of customer focus", "qualificationsBasic" : "Proficiency in Dutch, Proficiency in English, Computer skills", "qualificationsPreferred" : "Work experience in administration, Work experience in customer service, Work experience in HR environment, Proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in fast-paced environment", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Responsibilities: - Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Key job responsibilities Basic Qualifications: Basic qualifications: - Very good proficiency in written and verbal in Dutch (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: Preferred qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Dutch and English at Amazon Czech Republic Services s.r.o. - G88. Skills: Dutch language, English language, Customer support. Handle HR queries in Dutch. Handle HR queries in English", "postedDate" : "2026-06-13T20:10:14.508", "createdAt" : "2026-06-13T20:10:14.508", "lastUpdated" : "2026-06-15T07:27:58.310", "ingestTimestamp" : "2026-06-13T20:10:14.508", "mongoId" : "68b706987fc9a711f0f6fe22", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052308/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "HR queries", "Payroll processing", "Leave processing", "Absence reporting", "Dutch language", "English language", "Customer support", "Customer service", "Employee life-cycle", "Data management", "Onboarding", "Terminations", "Benefits", "Payroll", "Leave of absence", "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 484.42776, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e189bc74574cb674c15", "title" : "Team Lead, Universal Health Coverage (UHC) Knowledge Hub", "industry" : "Healthcare", "salary" : { "min" : 1.05E7, "max" : 1.55E7, "currency" : "JPY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Team Lead, Universal Health Coverage (UHC) Knowledge Hub in Tokyo, Japan, adjusted for seniority and the healthcare industry." }, "location" : "Japan-Tokyo", "locations" : [ "Japan-Tokyo", "Apr 11, 2026, 3:59:00 AM", "Japan-Tokyo, " ], "timestamp" : "2026-06-15T21:44:32.905", "fingerprint" : "21fcc4e51d9af49004e824eb27eda0a578e03effb7121483e54673da1996064d", "source" : "taleo", "language" : "en", "applyUrl" : "https://who.taleo.net/careersection/ex/jobdetail.ftl?job=383882", "externalId" : "383882", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tokyo", "country" : "Japan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "35.6768601,139.7638947" } ], "locationText" : "Tokyo, Japan", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "domainKnowledge" : "Universal Health Coverage", "domainList" : [ "universal-health-coverage" ], "domainSpecificKnowledge" : [ "Universal Health Coverage" ], "remoteFriendly" : false, "rawDescription" : "P5 Fixed-term appointment 1 year", "summaryDescription" : "Team Lead, Universal Health Coverage (UHC) Knowledge Hub", "createdAt" : "2026-06-14T19:15:34.395", "lastUpdated" : "2026-06-15T21:44:32.905", "ingestTimestamp" : "2026-06-14T19:15:34.395", "mongoId" : "69ce5e189bc74574cb674c15", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Universal Health Coverage" ], "skillCount" : 1, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 475.58374, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2d0fbb74d8ee00a0add38f", "title" : "Quality Control Team Lead (Mat Leave Coverage)", "salary" : { "min" : 70000.0, "max" : 95000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Quality Control Team Lead in Mission, Canada, adjusted for the manufacturing industry and full-time employment." }, "location" : "Mission, BC", "locations" : [ "Mission, BC" ], "timestamp" : "2026-06-16T05:35:23.422", "fingerprint" : "e63873ab330d9e6c522c9d3e57e52a2e3b8d55cc30e92073bec9ec0f2010f3bd", "source" : "jazzhr", "language" : "en", "externalId" : "8zNE93fME3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mission", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.1589351,-122.2835830" } ], "locationText" : "Mission, British Columbia, Canada", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "coreResponsibilities" : "Oversee quality control operations, Ensure adherence to quality standards, Manage quality control team, Provide guidance and training, Implement quality improvement initiatives, Monitor and report on quality metrics, Collaborate with other departments, Address quality issues and deviations", "teamCollaboration" : "Cross-functional teams; Departmental coordination", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Quality Control Team Lead (Mat Leave Coverage). Oversee quality control operations. Ensure adherence to quality standards", "createdAt" : "2026-06-14T19:45:47.845", "lastUpdated" : "2026-06-16T05:35:23.422", "ingestTimestamp" : "2026-06-14T19:45:47.845", "mongoId" : "6a2d0fbb74d8ee00a0add38f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.44444445, "_score" : 474.18576, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2ad06d74d8ee00a071232d", "title" : "AM Dishwasher & PM Shift Coverage", "company" : "Advocate Health", "industry" : "Healthcare", "salary" : { "min" : 18.85, "max" : 28.3, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-14T23:34:24.200", "fingerprint" : "baf06c9fe266bc879f3e69db971e7bbde10a7712539c76f9e082f5c7ab903fd7", "source" : "workday", "language" : "en", "applyUrl" : "https://aah.wd5.myworkdayjobs.com/External/job/Aurora-Psychiatric-Hospital---1220-Dewey-Ave/AM-Dishwasher---PM-Shift-Coverage_R246088", "externalId" : "R246088", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "No Formal Education", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Food service", "Customer service" ], "hardSkillsList" : [ "Food garnishing", "Food presentation", "Safe food handling" ], "hardSkills" : [ { "name" : "Food garnishing", "level" : "intermediate" }, { "name" : "Food presentation", "level" : "intermediate" }, { "name" : "Safe food handling", "level" : "intermediate" } ], "majorSkills" : "Food preparation, Meal assembly, Sanitation procedures", "majorSkillsList" : [ "Food preparation", "Meal assembly", "Sanitation procedures" ], "coreResponsibilities" : "Assemble patient and mobile meal trays/meals, Adhere to diet guidelines and portions, Adhere to productivity standards, Load and transport food carts, Deliver patient meal trays to patient rooms, Provide initial service to visitors in the cafeteria, Serve food in the cafeteria, Maintain cafeteria cleanliness, Operate cash register, Handle cash, Complete daily reports, Complete cash register balance sheets, Perform cleaning duties, Follow sanitation procedures, Wash pots, pans, and dishes, Assist with preparation of catered events, Assist with delivery of catered events, Assist with setup of catered events, Assist with cleanup of catered events, Assist with presentation of catered events, Assist with special days/promotions, Decorate for special events, Display daily specials, Coordinate food preparation for catering, Coordinate presentation of catering, Prepare snacks, beverages, sandwiches and other patient food, Adhere to standardized recipes, Prepare, arrange, serve and replenish food supplies, Prepare, arrange, serve and replenish beverage supplies, Prepare, arrange, serve and replenish condiment supplies, Prepare entrees, Prepare grill sandwiches, Prepare deli sandwiches, Prepare salads, Garnish food, Present food, Replenish dishes, Replenish utensils, Replenish glassware, Replenish napkins, Replenish trays, Deliver food to nursing units, Stock food on nursing units, Deliver food to doctors' lounges, Stock food in doctors' lounges, Deliver food to same day surgery, Stock food in same day surgery, Deliver food to emergency rooms, Stock food in emergency rooms, Monitor food temperatures, Ensure safe food handling techniques, Prevent foodborne illness", "domainKnowledge" : "Diet guidelines; Food service; Hospital environment; Food safety", "domainList" : [ "diet-guidelines", "food-service", "hospital-environment", "food-safety" ], "domainSpecificKnowledge" : [ "Diet guidelines", "Food service", "Hospital environment", "Food safety" ], "toolProficiency" : [ "Microsoft Office", "E-mail", "Internet" ], "communicationSkills" : "Customer service", "documentationSkills" : "Daily reports; Cash register balance sheets", "specialRequirements" : "Operates equipment, Stands, walks, reaches, Squats, bends, twists, kneels, climbs, Working atmosphere contains fumes, odors, and dust/dirt, Exposed to mechanical, electrical and chemical hazards, Wear protective clothing, Enter patient isolation rooms, Exposed to sharp knives, Exposed to sharp cooking utensils, Exposed to heat from ovens", "qualificationsBasic" : "No experience required, Basic knowledge in food service, Ability to read and understand written and oral communications, Intermediate computer skills in Microsoft Office or similar products, Ability to use e-mail and internet, Lift up to 40 lbs. from floor to a maximum 5 ft., Lift and carry up to 40 lbs. at waist height a reasonable distance, Push/pull with 20 lbs. of force", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Department:** 11903 Aurora Psychiatric Hospital - Food and Nutrition **Status:** Full time **Benefits Eligible:** Yes **Hou****rs Per Week:** 40 **Schedule Details/Additional Information:** Every other weekend morning shift in Dish room, During the week 1030-1900 **Pay Range** $18.85 - $28.30 **Major Responsibilities:** * Assembles patient and mobile meal trays/meals in accordance with approved diet guidelines and portions while adhering to productivity standards. * Loads and transports food carts. Delivers patient meal trays to patient rooms in accordance with established procedures. * May provide initial service to visitors in the cafeteria by serving food and maintaining the cleanliness of the cafeteria. Responsible for operating cash register, handling cash and completing daily reports and cash register balance sheets as needed. * Performs cleaning duties using established sanitation procedures in the kitchen and cafeteria. Washes pots, pans, and dishes according to established procedures. * Assists with preparation, delivery, setup, cleanup and presentation of catered and specialized events. Assists with \"special days/promotions\", including decorating. Displays daily specials for presentation to customers. Coordinates the food preparation and presentation of all major catering. * Prepares snacks, beverages, sandwiches and other patient food items in accordance with standardized recipes and approved diet guidelines and portions while adhering to productivity standards. * Prepares, arranges, serves and replenishes supplies of food, beverages and condiments in retail areas and kitchen. Prepares entrees, grill and deli sandwiches, and salads with an emphasis on food garnishing and presentation. Replenishes food service areas to include supply of dishes, utensils, glassware, napkins and trays. * Delivers and stocks all nursing units, doctors' lounges, same day surgery and emergency rooms, following established procedures while adhering to productivity standards. * Monitors food temperatures and utilizes established procedures to ensure safe food handling techniques and prevent foodborne illness. **Licensure, Registration, and/or Certification Required:** * None Required. **Education Required:** * No Formal Education. **Experience Required:** * No experience required. **Knowledge, Skills & Abilities Required:** * Basic knowledge in food service from within a hospital, hotel, restaurant or a related environment. * Ability to read and understand written and oral communications. * Good communication and customer service skills to effectively interact with internal and external customers. * Intermediate computer skills in Microsoft Office or similar products. Ability to use e-mail and internet. **Physical Requirements and Working Conditions:** * Operates equipment (i.e. dish-machine, tray line, garbage disposal, etc.) necessary to perform the job. Demonstrating ability to safely and effectively, utilize necessary power equipment. * Stands walks and reaches above shoulders the majority of the workday as well as squats, bends, twists, kneels and climbs throughout shift. * Must be able to: * lift up to 40 lbs. from floor to a maximum 5 ft. * lift and carry up to 40 lbs. at waist height a reasonable distance. * Must be able to: * push/pull with 20 lbs. of force. * Working atmosphere also contains fumes, odors, and dust/dirt. floor, spices, etc. (Fumes are trucks, dust/dirt from storeroom or cleaning agents). * May be exposed to mechanical, electrical and chemical hazards. Protective clothing must be worn as necessary. * May be required to enter patient isolation rooms wearing appropriate coverings during meal service tray delivery and pick up. * Will be exposed to sharp knives, other sharp cooking utensils, heat from ovens and other hazards in a kitchen environment. _This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties._ **Our Commitment to You:** Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: **Compensation** * Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training * Premium pay such as shift, on call, and more based on a teammate's job * Incentive pay for select positions * Opportunity for annual increases based on performance **Benefits and more** * Paid Time Off programs * Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability * Flexible Spending Accounts for eligible health care and dependent care expenses * Family benefits such as adoption assistance and paid parental leave * Defined contribution retirement plans with employer match and other financial wellness programs * Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. **About Advocate Health** [Advocate Health](https://www.advocatehealth.org/) is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names [Advocate Health Care](https://www.advocatehealth.com/) in Illinois; [Atrium Health](https://atriumhealth.org/) in the Carolinas, Georgia and Alabama; and [Aurora Health Care](https://www.aurorahealthcare.org/) in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with [Wake Forest University School of Medicine](https://school.wakehealth.edu/) serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.", "summaryDescription" : "AM Dishwasher & PM Shift Coverage at Advocate Health. Skills: Food preparation, Meal assembly, Sanitation procedures. Assemble patient and mobile meal trays/meals. Adhere to diet guidelines and portions", "postedDate" : "2026-06-12T04:37:58.084", "createdAt" : "2026-06-12T04:37:57.926", "lastUpdated" : "2026-06-14T23:34:24.200", "ingestTimestamp" : "2026-06-12T04:37:57.926", "mongoId" : "6a2ad06d74d8ee00a071232d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://aah.wd5.myworkdayjobs.com/External/job/Aurora-Psychiatric-Hospital---1220-Dewey-Ave/AM-Dishwasher---PM-Shift-Coverage_R246088", "salaryAnnualMin" : 39208, "salaryAnnualMax" : 58864, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Food garnishing", "Food presentation", "Safe food handling", "Food preparation", "Meal assembly", "Sanitation procedures", "Food service", "Customer service", "Diet guidelines", "Hospital environment", "Food safety", "Microsoft Office", "E-mail", "Internet" ], "skillCount" : 14, "jobCategory" : "other", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 473.9076, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare" }, { "id" : "6a2a69cd74d8ee00a06395f7", "title" : "Contact Center Manager", "company" : "Hillpointe", "industry" : "Real Estate", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Contact Center Manager in Maitland, FL, adjusted for manager seniority and the real estate industry." }, "location" : "2500 Maitland Center Parkway Suite 100, Maitland, FL 32751", "locations" : [ "2500 Maitland Center Parkway Suite 100", "Maitland", "FL 32751" ], "timestamp" : "2026-06-13T16:28:43.258", "fingerprint" : "5abdc2aae83f58e192f4a370c06c22499e46b2a1c18b9fdc779899f0ddf4c923", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hillpointe/jobs/4929889008", "externalId" : "4929889008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Maitland", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.6275253,-81.3656419" } ], "locationText" : "Maitland, Florida, United States", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "CRM platforms", "professionalSkills" : [ "Leasing operations", "Centralized operations", "Property management", "Application processing" ], "hardSkillsList" : [ "Performance data analysis" ], "softSkillsList" : [ "Leadership", "Team management" ], "hardSkills" : [ { "name" : "Performance data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Team management" } ], "majorSkills" : "Contact center management, Team leadership, Operational metrics", "majorSkillsList" : [ "Contact center management", "Team leadership", "Operational metrics" ], "coreResponsibilities" : "Oversee Contact Center members, Analyze performance data, Implement strategies to enhance productivity, Comply with Hillpointe policies, Comply with Fair Housing regulations", "teamCollaboration" : "Cross-functional teams; Leasing teams; Operations teams; Maintenance teams", "domainKnowledge" : "Fair Housing regulations", "domainList" : [ "fair-housing-regulations" ], "domainSpecificKnowledge" : [ "Fair Housing regulations" ], "toolProficiency" : [ "Entrata", "Funnel" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Problem-solving; Decision-making", "specialRequirements" : "Occasional weekend hours, Lift up to 15 pounds", "qualificationsBasic" : "3-5 years of experience in property management, 3-5 years of experience in leasing operations, 3-5 years of experience in centralized operations, 2 years of experience in a supervisory role, 2 years of experience in a management role, Knowledge of application processing workflows, Knowledge of compliance requirements", "qualificationsPreferred" : "Entrata proficiency, Funnel proficiency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. Contact Center Manager The Contact Center Manager is responsible for overseeing Contact Center members including National leasing specialists’ level 1 equivalent combination of education and experience considered. Minimum of 3–5 years of experience in property management, leasing operations, or centralized operations. At least 2 years of experience in a supervisory or management role with demonstrated success leading teams. Strong knowledge of application processing workflows and compliance requirements. Strong leadership and team management skills, with a passion for developing talent and promoting a positive culture. Ability to analyze performance data and implement strategies to enhance team productivity. Proficiency in property management software and CRM platforms (Entrata, Funnel, or similar). Strong organizational, problem-solving, and decision-making skills. Excellent written and verbal communication skills, with the ability to interact effectively at all levels of the organization. Follow Hillpointe’s Mission, Vision and Values and comply with all Hillpointe policies and procedures, as well as Fair Housing regulations Physical Requirements: Ability to sit for extended periods of time while working at a computer or participating in meetings. Frequent use of hands and fingers to operate a computer, keyboard, mouse, phone, and other office equipment. Ability to communicate clearly and effectively—verbally and in writing—with employees, leadership, and stakeholders. Ability to hear and speak sufficiently to participate in meetings, conference calls, and presentations. Ability to view computer screens and read detailed reports, data, and documents for extended periods. Occasional ability to stand, walk, bend, or reach within an office environment. Ability to lift or move up to 15 pounds occasionally (e.g., laptops, documents, or office materials). Ability to maintain focus, concentration, and decision‑making capacity in a fast‑paced, high‑volume operational environment. Working Environment: Location Maitland, In-person, M/F with occasional weekend hours as needed for team assistance and coverage. High call/message volume; fast-paced, team-oriented environment. Regular collaboration with leasing, operations, and maintenance teams.", "summaryDescription" : "Contact Center Manager at Hillpointe. Skills: Contact center management, Team leadership, Operational metrics. Oversee Contact Center members. Analyze performance data", "postedDate" : "2026-06-11T18:05:36.675", "createdAt" : "2026-06-11T18:05:36.675", "lastUpdated" : "2026-06-13T16:28:43.258", "ingestTimestamp" : "2026-06-11T18:05:36.675", "mongoId" : "6a2a69cd74d8ee00a06395f7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Performance data analysis", "Leadership", "Team management", "Contact center management", "Team leadership", "Operational metrics", "Leasing operations", "Centralized operations", "Property management", "Application processing", "Fair Housing regulations", "Entrata", "Funnel" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "centralized-operations", "dataQualityScore" : 0.8888889, "_score" : 473.6938, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate" }, { "id" : "6a2ea00d74d8ee00a0e40350", "title" : "Vice President Contact Center", "company" : "Truliant", "location" : "Winston-Salem, NC", "locations" : [ "Winston-Salem, NC", "United States of America" ], "certifications" : [ ], "timestamp" : "2026-06-15T10:32:19.151", "fingerprint" : "b2adb94b1865057c784e8cfa228872758f0d4fbc192c487f139885298cb89438", "source" : "workday", "applyUrl" : "https://truliantfcu.wd1.myworkdayjobs.com/External/job/Winston-Salem-NC/Vice-President-Contact-Center_R1344", "externalId" : "R1344", "industryFunction" : { }, "locationPoint" : "36.09986,-80.24422", "structuredLocations" : [ { "city" : "Winston-Salem", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Winston-Salem, North Carolina, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Director", "technicalSkills" : "Genesys Cloud CX", "professionalSkills" : [ "Sound understanding of standard concepts, practices, procedures, regulations, and compliance requirements within a member contact center environment, as well as services offered by the credit union. Knowledge of regulatory expectations related to member communications, data privacy, consumer protection, and operational risk." ], "hardSkillsList" : [ "AI adoption", "digital transformation", "budget management", "financial acumen", "operational performance", "workforce planning", "vendor management", "omni-channel service delivery", "digital member experience", "AI capabilities", "AI technologies", "AI trends", "AI use", "AI", "contact center operations", "member contact center environment", "member communications", "data privacy", "consumer protection", "operational risk" ], "softSkillsList" : [ "accountability, engagement, continuous improvement, member-centricity, tactful, mature, flexible, compassionate leadership style" ], "hardSkills" : [ { "name" : "AI adoption", "level" : "intermediate" }, { "name" : "digital transformation", "level" : "intermediate" }, { "name" : "budget management", "level" : "intermediate" }, { "name" : "financial acumen", "level" : "intermediate" }, { "name" : "operational performance", "level" : "intermediate" }, { "name" : "workforce planning", "level" : "intermediate" }, { "name" : "vendor management", "level" : "intermediate" }, { "name" : "omni-channel service delivery", "level" : "intermediate" }, { "name" : "digital member experience", "level" : "intermediate" }, { "name" : "AI capabilities", "level" : "intermediate" }, { "name" : "AI technologies", "level" : "intermediate" }, { "name" : "AI trends", "level" : "intermediate" }, { "name" : "AI use", "level" : "intermediate" }, { "name" : "AI", "level" : "intermediate" }, { "name" : "contact center operations", "level" : "intermediate" }, { "name" : "member contact center environment", "level" : "intermediate" }, { "name" : "member communications", "level" : "intermediate" }, { "name" : "data privacy", "level" : "intermediate" }, { "name" : "consumer protection", "level" : "intermediate" }, { "name" : "operational risk", "level" : "intermediate" } ], "softSkills" : [ { "name" : "accountability, engagement, continuous improvement, member-centricity, tactful, mature, flexible, compassionate leadership style" } ], "majorSkills" : "AI adoption, digital transformation, omni-channel service delivery, member experience, operational efficiency", "majorSkillsList" : [ "AI adoption, digital transformation, omni-channel service delivery, member experience, operational efficiency" ], "coreResponsibilities" : "Provides strategic and operational leadership for Truliant’s omni‑channel contact center, with a focus on AI‑enabled member experience, digital engagement, and operational efficiency. Sets and executes the future-state vision of the contact center across voice, web chat, email, and SMS, ensuring an exceptional, consistent, and secure member experience. Leads the adoption of artificial intelligence to enhance agent performance, improve member satisfaction, optimize capacity, and reduce cost to serve, while ensuring responsible, compliant, and transparent use of AI technologies. Contributes to enterprise strategy and long-term planning related to member experience, service delivery, and digital transformation. Defines and executes the contact center vision and roadmap, aligning people, process, technology, and data with overall member access and growth strategies. Establishes governance, policies, and performance frameworks to ensure regulatory compliance, operational resilience, data security, and ethical AI use. Leads the design, implementation, and optimization of AI capabilities, including virtual assistants, agent assist tools, intelligent routing, predictive analytics, and automation. Manages the transition from voice-first to digital-first member interactions while ensuring seamless escalation to live agents. Partners with IT, Digital, Data, Risk, and Compliance teams to deploy AI technologies that improve efficiency while maintaining trust and transparency. Defines and monitors success metrics for AI and operational performance, including containment, handle time, quality, productivity, and member satisfaction. Oversees day-to-day contact center operations across all channels, ensuring service levels, quality standards, and KPIs are consistently achieved. Drives performance across key metrics, including service level, member satisfaction, quality, productivity, attrition, digital adoption, first contact resolution, and cost to serve. Leverages analytics and insights to optimize staffing models, scheduling, workflows, and channel mix. Ensures a consistent, high-quality, bilingual (English/Spanish) member experience across all contact center touchpoints. Provides executive oversight of contact center platforms and partners, including Genesys Cloud CX and its AI and analytics capabilities. Manages vendor relationships, including evaluation, negotiation, and contract oversight to support scalability, innovation, and cost efficiency. Stays current on emerging technologies, AI trends, and best practices to continuously improve performance and member outcomes. Develops and manages the contact center budget, including operating expenses, technology investments, and vendor costs. Owns financial and operational performance, identifying risks, barriers, and opportunities while ensuring ROI and long-term sustainability. Builds and leads a high-performing leadership team, driving change management and successful adoption of new technologies and processes. Fosters a culture of continuous improvement, accountability, and member-centricity while overseeing workforce planning, hiring, performance management, and employee development.", "teamCollaboration" : "Partners with IT, Digital, Data, Risk, and Compliance teams to deploy AI technologies that improve efficiency while maintaining trust and transparency. Works effectively with diverse personalities at all organizational levels, including executive leadership and the Board of Directors.", "projectManagementSkills" : [ "risk management", "stakeholder management", "OKRs" ], "toolProficiency" : [ "Microsoft Office Suite, Power BI, Tableau" ], "communicationSkills" : "English; verbal; written", "continuousLearning" : "Stays current on emerging technologies, AI trends, and best practices to continuously improve performance and member outcomes.", "innovationCreativity" : "Leads the design, implementation, and optimization of AI capabilities, including virtual assistants, agent assist tools, intelligent routing, predictive analytics, and automation. Drives performance across key metrics, including service level, member satisfaction, quality, productivity, attrition, digital adoption, first contact resolution, and cost to serve. Leverages analytics and insights to optimize staffing models, scheduling, workflows, and channel mix.", "problemSolvingSkills" : "root cause analysis; data analysis; capacity planning", "specialRequirements" : "Must have a sound understanding of standard concepts, practices, procedures, regulations, and compliance requirements within a member contact center environment, as well as services offered by the credit union. Must have knowledge of regulatory expectations related to member communications, data privacy, consumer protection, and operational risk. Must have the proven ability to balance exceptional member experience with operational performance and financial outcomes. Must be able to lead and motivate teams and foster a culture of accountability, engagement, and continuous improvement. Must have a deep understanding of modern contact center operations, omni‑channel service delivery, and digital member experience. Must have knowledge of web chat, conversational AI, virtual agents, agent assist tools, intelligent routing, analytics, and workflow automation. Must have the ability to apply technology effectively to financial products and service delivery to improve efficiency, scalability, and member outcomes. Must possess the ability to communicate, initiate, and lead change, maintaining a positive attitude while explaining and supporting organizational decisions, directions, and procedures. Must have project management and multi‑tasking skills, with the ability to manage multiple initiatives concurrently and meet time‑sensitive deadlines. Must be flexible and able to shift resources and priorities as business needs evolve. Must have excellent communication skills in English, both verbal and written. Must possess superior interpersonal skills and the ability to work effectively with diverse personalities at all organizational levels, including executive leadership and the Board of Directors. Must be tactful, mature, flexible, and compassionate leadership style. Must have financial acumen, including budgeting, forecasting, and ROI analysis. Must be resourceful, well organized, and detail‑oriented. Must have good reasoning abilities and sound judgment. Must have the ability to make recommendations and resolve problems using judgment consistent with standards, practices, policies, procedures, and applicable laws and regulations. Must be able to maintain confidentiality at all times. Should possess a commitment to providing excellent service to Truliant’s members and employees.", "outcomesObjectives" : "Drives performance across key metrics, including service level, member satisfaction, quality, productivity, attrition, digital adoption, first contact resolution, and cost to serve. Owns financial and operational performance, identifying risks, barriers, and opportunities while ensuring ROI and long-term sustainability.", "qualificationsBasic" : "Bachelor’s degree in Business, Finance, Technology, or a related field. Minimum of 7–10 years of progressive leadership experience in contact center, customer experience, or digital service environments. Prior senior leadership experience required. Experience with consultative sales management processes and practices. Demonstrated experience leading AI adoption or digital transformation in a contact center or customer experience environment. Proven track record of product, process, or technology development and implementation. Ability to apply technology effectively to financial products and service delivery to improve efficiency, scalability, and member outcomes. Ability to communicate, initiate, and lead change, maintaining a positive attitude while explaining and supporting organizational decisions, directions, and procedures. Project management and multi-tasking skills, with the ability to manage multiple initiatives concurrently and meet time-sensitive deadlines. Flexibility and ability to shift resources and priorities as business needs evolve. Excellent communication skills in English, both verbal and written. Superior interpersonal skills. Tactful, mature, flexible, and compassionate leadership style. Financial acumen, including budgeting, forecasting, and ROI analysis. Resourceful, well organized, and detail-oriented. Good reasoning abilities and sound judgment. Ability to make recommendations and resolve problems using judgment consistent with standards, practices, policies, procedures, and applicable laws and regulations. Ability to maintain confidentiality at all times. Commitment to providing excellent service to Truliant’s members and employees.", "qualificationsPreferred" : "Master’s degree or advanced degree preferred. Experience with Genesys Cloud CX and related AI capabilities preferred. Experience with AI-enabled contact center platforms, digital channels, vendor management, and large-scale transformation initiatives strongly preferred.", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. **Purpose of the Job** The Vice President Contact Center provides strategic and operational leadership for Truliant’s omni‑channel contact center, with a strong focus on AI‑enabled member experience, digital engagement, and operational efficiency. This role is responsible for setting and executing the future‑state vision of the contact center across voice, web chat, email, and SMS, while ensuring an exceptional, consistent, and secure member experience. A key priority of this position is leading the adoption of artificial intelligence to enhance agent performance, improve member satisfaction, optimize capacity, and reduce cost to serve, while ensuring responsible, compliant, and transparent use of AI technologies. As a member of the Senior Management Team (SMT), the VP plays a critical role in advancing Truliant’s mission of meeting the financial needs of its member‑owners through scalable, data‑driven, and technology‑enabled service delivery. **Essential Functions and Responsibilities** * Serves as a member of the Senior Management Team (SMT), contributing to enterprise strategy and long-term planning related to member experience, service delivery, and digital transformation. * Defines and executes the contact center vision and roadmap, aligning people, process, technology, and data with overall member access and growth strategies. * Establishes governance, policies, and performance frameworks to ensure regulatory compliance, operational resilience, data security, and ethical AI use. * Leads the design, implementation, and optimization of AI capabilities, including virtual assistants, agent assist tools, intelligent routing, predictive analytics, and automation. * Manages the transition from voice-first to digital-first member interactions while ensuring seamless escalation to live agents. * Partners with IT, Digital, Data, Risk, and Compliance teams to deploy AI technologies that improve efficiency while maintaining trust and transparency. * Defines and monitors success metrics for AI and operational performance, including containment, handle time, quality, productivity, and member satisfaction. * Oversees day-to-day contact center operations across all channels, ensuring service levels, quality standards, and KPIs are consistently achieved. * Drives performance across key metrics, including service level, member satisfaction, quality, productivity, attrition, digital adoption, first contact resolution, and cost to serve. * Leverages analytics and insights to optimize staffing models, scheduling, workflows, and channel mix. * Ensures a consistent, high-quality, bilingual (English/Spanish) member experience across all contact center touchpoints. * Provides executive oversight of contact center platforms and partners, including Genesys Cloud CX and its AI and analytics capabilities. * Manages vendor relationships, including evaluation, negotiation, and contract oversight to support scalability, innovation, and cost efficiency. * Stays current on emerging technologies, AI trends, and best practices to continuously improve performance and member outcomes. * Develops and manages the contact center budget, including operating expenses, technology investments, and vendor costs. * Owns financial and operational performance, identifying risks, barriers, and opportunities while ensuring ROI and long-term sustainability. * Builds and leads a high-performing leadership team, driving change management and successful adoption of new technologies and processes. * Fosters a culture of continuous improvement, accountability, and member-centricity while overseeing workforce planning, hiring, performance management, and employee development. **Other Duties and Responsibilities** * Perform additional duties and special projects as assigned. **Knowledge, Skills, and Abilities** * Must have a sound understanding of standard concepts, practices, procedures, regulations, and compliance requirements within a member contact center environment, as well as services offered by the credit union. * Must have knowledge of regulatory expectations related to member communications, data privacy, consumer protection, and operational risk. * Must have the proven ability to balance exceptional member experience with operational performance and financial outcomes. * Must be able to lead and motivate teams and foster a culture of accountability, engagement, and continuous improvement. * Must have a deep understanding of modern contact center operations, omni‑channel service delivery, and digital member experience. * Must have strong knowledge of web chat, conversational AI, virtual agents, agent assist tools, intelligent routing, analytics, and workflow automation. * Must have the ability to apply technology effectively to financial products and service delivery to improve efficiency, scalability, and member outcomes. * Must possess the ability to communicate, initiate, and lead change, maintaining a positive attitude while explaining and supporting organizational decisions, directions, and procedures. * Must have strong project management and multi‑tasking skills, with the ability to manage multiple initiatives concurrently and meet time‑sensitive deadlines. * Must be flexible and able to shift resources and priorities as business needs evolve. * Must have excellent communication skills in English, both verbal and written. * Must possess superior interpersonal skills and the ability to work effectively with diverse personalities at all organizational levels, including executive leadership and the Board of Directors. * Must be tactful, mature, flexible, and compassionate leadership style. * Must have strong financial acumen, including budgeting, forecasting, and ROI analysis. * Must be resourceful, well organized, and detail‑oriented. * Must have good reasoning abilities and sound judgment. * Must have the ability to make recommendations and resolve problems using judgment consistent with standards, practices, policies, procedures, and applicable laws and regulations. * Must be able to maintain confidentiality at all times. * Should possess a strong commitment to providing excellent service to Truliant’s members and employees. **Physical Requirements** * Ability to work in a general office environment. * Prolonged periods of sitting and computer use. * Occasional standing, walking, bending, and lifting (up to 10 pounds). * Moderate travel as required. **Education and Background** * Bachelor’s degree in Business, Finance, Technology, or a related field required; Master’s degree or advanced degree preferred. * Minimum of 7–10 years of progressive leadership experience in contact center, customer experience, or digital service environments. * Prior senior leadership experience required. * Must have experience with consultative sales management processes and practices. * Must have demonstrated experience leading AI adoption or digital transformation in a contact center or customer experience environment. * Must have a proven track record of product, process, or technology development and implementation. * Experience with Genesys Cloud CX and related AI capabilities preferred * Experience with AI‑enabled contact center platforms, digital channels, vendor management, and large‑scale transformation initiatives strongly preferred. If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant! As a member of the Truliant family, you will enjoy the following full time benefits: * No-cost employee Medical, dental, vision coverage * Prescription benefits (including mail order) * Paid holidays and Paid Time Off (PTO) * 401(k) plan with contribution matching * Paid community involvement volunteers hours * Paid group life Insurance * Teammate loan discounts * Tuition reimbursement * Short and long-term disability * Health & Wellness program * Teledoc (physician video conferencing) * Onsite fitness facilities or health club reimbursement * Employee Assistance Program (EAP) * Medical flexible spending account * Dependent care flexible spending account", "summaryDescription" : "Vice President Contact Center at Truliant. Skills: AI adoption, digital transformation, omni-channel service delivery, member experience, operational efficiency. Provides strategic and operational leadership for Truliant’s omni‑channel contact center, with a focus on AI‑enabled member experience, digital engagement, and operational efficiency. Sets and executes the future-state vision of the contact center across voice, web chat, email, and SMS, ensuring an exceptional, consistent, and secure me", "postedDate" : "2026-06-12T20:57:14.501", "createdAt" : "2026-06-14T20:57:14.456", "lastUpdated" : "2026-06-15T10:32:19.151", "ingestTimestamp" : "2026-06-14T20:57:14.456", "mongoId" : "6a2ea00d74d8ee00a0e40350", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://truliantfcu.wd1.myworkdayjobs.com/External/job/Winston-Salem-NC/Vice-President-Contact-Center_R1344", "hasSalary" : false, "allSkills" : [ "AI adoption", "digital transformation", "budget management", "financial acumen", "operational performance", "workforce planning", "vendor management", "omni-channel service delivery", "digital member experience", "AI capabilities", "AI technologies", "AI trends", "AI use", "AI", "contact center operations", "member contact center environment", "member communications", "data privacy", "consumer protection", "operational risk", "accountability, engagement, continuous improvement, member-centricity, tactful, mature, flexible, compassionate leadership style", "AI adoption, digital transformation, omni-channel service delivery, member experience, operational efficiency", "Sound understanding of standard concepts, practices, procedures, regulations, and compliance requirements within a member contact center environment, as well as services offered by the credit union. Knowledge of regulatory expectations related to member communications, data privacy, consumer protection, and operational risk.", "risk management", "stakeholder management", "OKRs", "Microsoft Office Suite, Power BI, Tableau" ], "skillCount" : 27, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "executive", "dataQualityScore" : 0.8888889, "_score" : 471.726, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5df99bc74574cb671a24", "title" : "Caseload Coverage Rehabilitation Assistant (Region 1 - Temporary)", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 4333.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "826784", "locations" : [ "826784", "
Austin:1117 Trinity St (320TX-4002)
1117 Trinity St
Austin, 78701-1919

" ], "certifications" : [ "CRC", "LPC" ], "timestamp" : "2026-06-15T09:08:42.232", "fingerprint" : "a013b7abed7e57dda5ed2e92878b9c2c1bab1f7da14152f9ec33bb9144cb0860", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=34193", "externalId" : "34193", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "TEMPORARY", "technicalSkills" : "Windows", "professionalSkills" : [ "Case management", "Human services", "Rehabilitation support", "Purchasing", "Needs assessments" ], "hardSkillsList" : [ "Technical case management", "Financial data analysis" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Technical case management", "level" : "intermediate" }, { "name" : "Financial data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Case management, Rehabilitation support, Human services", "majorSkillsList" : [ "Case management", "Rehabilitation support", "Human services" ], "coreResponsibilities" : "Perform complex social service, Perform case management, Perform human services, Perform rehabilitation support, Perform routine caseload support, Create technical case management forms, Maintain technical case management files, Review technical case management files, Collect information for intake, Collect information for profile process, Maintain business relationships, Prepare reports on monitored services, Review reports on monitored services, Provide casework services to Counselors, Provide assistance to Counselors, Utilize electronic case management system, Utilize agency supported software, Provide initial screening for individuals, Participate in Vocational Rehabilitation Services training, Furnish information regarding Texas Workforce Solutions, Furnish information regarding VRS Program, Mentor new rehabilitation assistants, Perform other related work", "domainKnowledge" : "Vocational rehabilitation; Disabilities; Autism; Blind & Visual Impairments; Brain Injury; Foster Youth; Transition Students; Veterans; Physical illness", "domainList" : [ "vocational-rehabilitation", "disabilities", "autism", "blind-visual-impairments", "brain-injury", "foster-youth", "transition-students", "veterans", "physical-illness" ], "domainSpecificKnowledge" : [ "Vocational rehabilitation", "Disabilities", "Autism", "Blind & Visual Impairments", "Brain Injury", "Foster Youth", "Transition Students", "Veterans", "Physical illness" ], "communicationSkills" : "Basic information", "documentationSkills" : "Technical documentation", "continuousLearning" : "Tuition assistance; FREE CEUs; Reimbursement for renewals", "specialRequirements" : "Travel 10%, Overnight travel", "outcomesObjectives" : "Achieve successful employment outcomes", "qualificationsBasic" : "Graduation from accredited four-year college, Two years six months full-time experience in human services, One year full-time experience may be substituted for education", "qualificationsPreferred" : "Eighteen months experience in office practices, Experience applying purchasing case guidelines, Experience in case management support functions, Knowledge of community and government service delivery, Knowledge of mental illness, Knowledge of emotional components of physical illness, Ability to interpret highly complex policies, Ability to analyze financial data, Ability to interpret financial data, Skill in interviewing, Skill in conducting needs assessments, Related work experience, Previous experience as rehabilitation assistant", "remoteFriendly" : false, "rawDescription" : "For Texas to be GREAT, we need the best and brightest talent like you! The public vocational rehabilitation (VR) program administered through the Texas Workforce Commission helps people with disabilities to prepare for, obtain, retain, and advance in employment. MAKE A DIFFERENCE AND HELP PEOPLE WITH VR According to the Department of Labor, the unemployment rate for people with disabilities was 12.6% in 2020. This jobless rate continues to be much higher than the rate for those without disabilities. PUBLIC SERVICE IN VR IS FOR YOU… -If you want to find meaningful work and contribute to a powerful mission. For more than 100 years VR has been helping individuals with disabilities achieve their employment goals! -If you are looking for career and advancement opportunities. 38% of employees in VR have 15+ years of seniority. There are various positions with career ladders and opportunities to specialize in areas of interest: Autism, Blind & Visual Impairments, Deaf & Hard of Hearing, Brain Injury, Foster Youth, Transition Students, Veterans. -If you need a comprehensive benefits package that offers competitive pay & benefits from health plans, life insurance, retirement programs, paid leave and holidays, and longevity pay. -If you have direct VR Counseling work experience, receive higher starting salary. -If you want to advance your education with our tuition assistance program. -FREE CEUs to maintain CRC credentials and reimbursement for CRC & LPC renewals. The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking to fill a Part-time/Full-time TEMPORARY Caseload Coverage Rehabilitation Assistant (CCRA) position to join the Vocational Rehabilitation Department. This position is located within State of Texas for Region 1. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. YOU GAIN: - A Family Friendly Certified Workplace - Competitive starting salary: $4333.33 a month full-time - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits The CCRA assists the assigned VR Counselors in providing services to customers to achieve successful employment outcomes. The CCRA provides basic information regarding VR programs, services, and referral information to customers and vendors. The ideal candidate will be detail oriented and have excellent planning/organizing/time management/communication skills with the ability to prioritize/coordinate work in an independent manner to achieve goals. GENERAL DUTIES: - Performs: Complex (journey-level) social service, case management, human services and rehabilitation support work; Routine caseload support service such as creating/maintaining/reviewing technical case management forms/files for accuracy utilizing the electronic case management system. - Collects information for intake/profile process. - Maintains appropriate business relationships with providers/businesses/customers/staff. - Prepares/reviews reports for accuracy on monitored services. - Provides: Casework services/assistance to VR Counselors in certification of eligibility; Service delivery tasks and utilize the electronic case management system and other agency supported software programs; Initial screening for individuals applying for VR service programs. - Participates in Vocational Rehabilitation Services training (as required). - Furnishes information regarding Texas Workforce Solutions (TWS)/VRS Program, services and requirements to applicants/customers/families/vendors/businesses/general public. - Mentors new rehabilitation assistants. - Performs other related work as assigned. PREFERRED QUALIFICATIONS: - Eighteen (18) months experience in office practices and office support work utilizing a personal computer in a Windows' based environment. - Experience in: Applying purchasing procedures; Case guidelines, regulations and policies; Case management support functions. - Knowledge of: Community and government service delivery systems; Mental illness and emotional components of physical illness. - Ability to: Interpret highly complex policies/procedures; Maintain confidentiality; Analyze/interpret highly complex financial data. - Skill in interviewing and in conducting individual needs assessments. - Related work experience at all levels is defined as case management support, purchasing and general knowledge of disabilities. - Previous experience as a rehabilitation assistant with the VR Division. MINIMUM QUALIFICATIONS: - Graduation from an accredited four-year college or university with major coursework plus two years and six months of full- time qualifying experience in human services, social science, business or a related field. - One year of full-time experience may be substituted for each year (30 semester hours) of education. Position may involve working hours other than 8:00AM-5:00PM, Monday-Friday and involves travel 10% of the time, including some overnight travel (Method of transportation is the responsibility of employee). VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf. HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Caseload Coverage Rehabilitation Assistant (Region 1 - Temporary) at Texas Workforce Commission. Skills: Case management, Rehabilitation support, Human services. Perform complex social service. Perform case management", "createdAt" : "2026-06-14T00:39:22.073", "lastUpdated" : "2026-06-15T09:08:42.232", "ingestTimestamp" : "2026-06-14T00:39:22.073", "mongoId" : "69ce5df99bc74574cb671a24", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 51996, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Technical case management", "Financial data analysis", "Mentoring", "Case management", "Rehabilitation support", "Human services", "Purchasing", "Needs assessments", "Vocational rehabilitation", "Disabilities", "Autism", "Blind & Visual Impairments", "Brain Injury", "Foster Youth", "Transition Students", "Veterans", "Physical illness", "CRC", "LPC" ], "skillCount" : 19, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 467.3297, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "693072a270f0b99d58ffb543", "title" : "HR Contact Center Associate with Italian and English", "company" : "Amazon Development Center (Romania) S.R.L. - A91", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level HR Contact Center Associates in Prague, Czech Republic, adjusted for the e-commerce industry and remote work." }, "location" : "ROU", "locations" : [ "ROU" ], "timestamp" : "2026-06-15T00:53:59.600", "fingerprint" : "095e5b0807e56617063f22d1863c0d98f0a5d1e6ffa569a2ad3997645e78ae9f", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3108815/apply", "externalId" : "8185a0c8-507b-4df2-a1c1-d73c5266782f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Romania", "continent" : "eu", "workMode" : "remote" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Employee relations", "Talent management", "HR processes", "Organizational development" ], "hardSkillsList" : [ "Case management systems" ], "softSkillsList" : [ "Interpersonal skills", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Case management systems", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "Italian language, English language, HR support", "majorSkillsList" : [ "Italian language", "English language", "HR support" ], "coreResponsibilities" : "Handle HR queries in Italian and English, Resolve HR queries by referring to documentation, Escalate queries that cannot be resolved, Take ownership of employee contacts, Resolve contacts with customer focus, Identify gaps in supporting documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate with employees verbally, Communicate with employees in writing, Explain employee life-cycle queries, Resolve employee life-cycle queries, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays, Process absence reporting requests", "teamCollaboration" : "Internal customers; Team Manager", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations; Absence reporting", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations", "absence-reporting" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Absence reporting" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "Rotational shifts, Weekend work, Weekday work, Bank holiday work, Home office requirements, Quiet and private place to work, Reliable internet connection", "outcomesObjectives" : "Resolve HR queries; Improve levels of service", "qualificationsBasic" : "Proficiency in Italian (B2 CEFR), Proficiency in English (B2 CEFR), Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Work experience in administration, Work experience in customer service/call center, Work experience in HR environment, Proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Romania, Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Italian and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities Responsibilities: - Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Home Office Requirements: - A quiet and private place to work where you will not be disturbed. - Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. Basic Qualifications: - Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Italian and English at Amazon Development Center (Romania) S.R.L. - A91. Skills: Italian language, English language, HR support. Handle HR queries in Italian and English. Resolve HR queries by referring to documentation", "postedDate" : "2026-06-13T08:51:24.424", "createdAt" : "2026-06-13T08:51:24.424", "lastUpdated" : "2026-06-15T00:53:59.600", "ingestTimestamp" : "2026-06-13T08:51:24.424", "mongoId" : "693072a270f0b99d58ffb543", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3108815/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Case management systems", "Interpersonal skills", "Problem-solving skills", "Italian language", "English language", "HR support", "Employee relations", "Talent management", "HR processes", "Organizational development", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Absence reporting", "Windows", "Microsoft Office", "Outlook", "Live chat" ], "skillCount" : 22, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "_score" : 465.03912, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68c2e43bf8b1b0376634c8eb", "title" : "HR Contact Center Associate with Italian and English", "company" : "Amazon Czech Republic Services s.r.o.", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for entry-level HR Contact Center Associates in Prague, Czech Republic, adjusted for the e-commerce industry and remote work." }, "location" : "Prague, Prague, CZE", "locations" : [ "Prague, Prague, CZE" ], "timestamp" : "2026-06-15T01:33:23.034", "fingerprint" : "5d1b92f50b504db7d4a4f4df1d6e36d5d3869da5dd1e689d7846568c9ad15194", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3072007/apply", "externalId" : "d8ce0717-3e08-4e18-a3b3-36ee22284ae2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "state" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0864234,14.4156772" }, { "country" : "Romania", "continent" : "eu", "workMode" : "remote" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Prague, Czech Republic; Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer focus", "Service improvement" ], "hardSkillsList" : [ "Employee life-cycle queries", "Absence reporting" ], "softSkillsList" : [ "Interpersonal skills", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Employee life-cycle queries", "level" : "intermediate" }, { "name" : "Absence reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "Italian language, English language, HR support", "majorSkillsList" : [ "Italian language", "English language", "HR support" ], "coreResponsibilities" : "Handle HR queries in Italian and English, Refer to documentation for query resolution, Escalate unresolved queries, Take ownership of employee contacts, Resolve contacts with customer focus, Identify gaps in documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain employee life-cycle queries, Resolve employee life-cycle queries, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations; Absence reporting", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations", "absence-reporting" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Absence reporting" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Quiet and private place to work, Internet speed 20 mbps download, Internet speed 5 mbps upload, Rotational shifts", "outcomesObjectives" : "Resolve HR queries; Improve levels of service", "qualificationsBasic" : "Very good proficiency in Italian (B2 CEFR), Very good proficiency in English (B2 CEFR), Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service/call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Romania, Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Italian and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities Responsibilities: - Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Home Office Requirements: - A quiet and private place to work where you will not be disturbed. - Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. Basic Qualifications: Basic qualifications: - Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: Preferred qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Italian and English at Amazon Czech Republic Services s.r.o.. Skills: Italian language, English language, HR support. Handle HR queries in Italian and English. Refer to documentation for query resolution", "postedDate" : "2026-06-13T07:38:44.435", "createdAt" : "2026-06-13T07:38:44.435", "lastUpdated" : "2026-06-15T01:33:23.034", "ingestTimestamp" : "2026-06-13T07:38:44.435", "mongoId" : "68c2e43bf8b1b0376634c8eb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3072007/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Employee life-cycle queries", "Absence reporting", "Interpersonal skills", "Problem-solving skills", "Italian language", "English language", "HR support", "Customer focus", "Service improvement", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Windows", "Microsoft Office", "Outlook", "Live chat" ], "skillCount" : 20, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "_score" : 463.59598, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2a478574d8ee00a05da854", "title" : "Business Development and Enterprise Coverage, RIA's - Senior Vice President / Managing Director", "company" : "iCapital", "industry" : "Financial Services", "salary" : { "min" : 160000.0, "max" : 200000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-14T22:16:35.025", "fingerprint" : "a69e6293e53e35dccd9959f535874e05803b9784e8274431a6a964f121058dc9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/icapitalnetwork/jobs/8585578002", "externalId" : "8585578002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Enterprise coverage", "Client relationship management", "Sales", "Revenue generation", "Deal closure" ], "hardSkillsList" : [ "Alternatives investments", "Structured investments" ], "softSkillsList" : [ "Strategic mindset", "Client service" ], "hardSkills" : [ { "name" : "Alternatives investments", "level" : "intermediate" }, { "name" : "Structured investments", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Strategic mindset" }, { "name" : "Client service" } ], "majorSkills" : "Enterprise coverage, Client relationship management, Sales", "majorSkillsList" : [ "Enterprise coverage", "Client relationship management", "Sales" ], "coreResponsibilities" : "Develop and strengthen existing relationships with RIA clients, Drive enterprise adoption of our technology platform, Drive enterprise adoption of our infrastructure, Promote a consultative approach to deepen relationships, Promote a consultative approach to expand relationships, Play a key role as the primary touchpoint, Co-own identifying new revenue streams, Drive day-to-day engagement with RIA clients, Ensure we are delivering at the highest level, Ensure we are executing at the highest level, Collaborate with other Client Management associates, Drive tactical initiatives regarding existing client penetration, Drive strategic initiatives regarding existing client penetration, Drive tactical initiatives regarding opportunity identification, Drive strategic initiatives regarding opportunity identification", "teamCollaboration" : "Collaborate with other departments; Partner with Business Development team; Collaborate with Client Management associates", "domainKnowledge" : "RIA channel; Alternatives; Structured investments; Wealth management; Wealth tech platforms", "domainList" : [ "ria-channel", "alternatives", "structured-investments", "wealth-management", "wealth-tech-platforms" ], "domainSpecificKnowledge" : [ "RIA channel", "Alternatives", "Structured investments", "Wealth management", "Wealth tech platforms" ], "communicationSkills" : "Verbal communication; Written communication", "qualificationsBasic" : "10+ years technical relationship management", "qualificationsPreferred" : "Extensive knowledge of alternatives, Extensive knowledge of structured investments, Direct experience working for wealth management firms, Direct experience working with wealth management firms, Experience with SAAS offerings, Experience with wealth tech platforms, Series 7 and 63 licenses", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "iCapital is looking to hire a Vice President to join the iCapital Wealth Solutions team, focused on our existing enterprise Registered Investment Advisor (RIA) relationships. This position will play a central role in managing relationships within existing enterprise clients, ensuring fulsome delivery and execution of our existing suite of offerings across all asset classes. The team strives to understand their clients’ needs and collaborate with other departments to deliver best in class solutions and the highest quality client service and execution. This role will also partner with the Business Development team to uncover new expansion opportunities within this set of existing clients. This is a senior-level technical role focused on the delivery and ongoing support of iCapital’s full suite of solutions, ranging from alternatives to structured investments, to the RIA channel.    Responsibilities Develop and strengthen existing relationships with RIA clients. Drive enterprise adoption of our technology platform and infrastructure. Promote a consultative approach to deepen and expand current relationships across the iCapital platform of offerings. Play a key role as the primary touchpoint for several strategic RIA clients. Co-own identifying new revenue streams within existing clients alongside the Business Development team. Drive day-to-day engagement with RIA clients to ensure we are delivering and executing at the highest level for them Collaborate with other Client Management associates across iCapital Solutions to drive tactical and strategic initiatives regarding existing client penetration and opportunity identification.Qualifications 10+ years of experience in a technical relationship management capacity Extensive knowledge of alternatives and/or structured investments is highly preferred Direct experience working for or with wealth management firms is highly preferred Experience with SAAS offerings and wealth tech platforms is preferred Excellent organizational skills and attention to detail Excellent verbal and written communication skills  Able to meet deadlines and work effectively under pressure Passion for client service and exceeding client expectations Strategic mindset and able to work independently  Demonstrated client service skills and ability to carry enterprise relationships with little to no oversight   Series 7 and 63 licenses is preferred  Benefits The base salary range for this role is $160,000 to $200,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day. Every department has different needs, and some positions will be designated in-office jobs, based on their function. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.", "summaryDescription" : "Business Development and Enterprise Coverage, RIA's - Senior Vice President / Managing Director at iCapital. Skills: Enterprise coverage, Client relationship management, Sales. Develop and strengthen existing relationships with RIA clients. Drive enterprise adoption of our technology platform", "postedDate" : "2026-06-11T22:00:00.569", "createdAt" : "2026-06-11T22:00:00.569", "lastUpdated" : "2026-06-14T22:16:35.025", "ingestTimestamp" : "2026-06-11T22:00:00.569", "mongoId" : "6a2a478574d8ee00a05da854", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 160000, "salaryAnnualMax" : 200000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Alternatives investments", "Structured investments", "Strategic mindset", "Client service", "Enterprise coverage", "Client relationship management", "Sales", "Revenue generation", "Deal closure", "RIA channel", "Alternatives", "Wealth management", "Wealth tech platforms" ], "skillCount" : 13, "jobCategory" : "other", "jobSubcategory" : "wealth-managers", "dataQualityScore" : 1.0, "_score" : 461.42258, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a2a69cd74d8ee00a06395fc", "title" : "Director of Contact Center", "company" : "Hillpointe", "industry" : "Real estate development and investment management", "salary" : { "min" : 155000.0, "max" : 230000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Director of Contact Center in Maitland, United States, with adjustments for seniority, company size, and the real estate industry." }, "location" : "2500 Maitland Center Parkway Suite 100, Maitland, FL 32751", "locations" : [ "2500 Maitland Center Parkway Suite 100", "Maitland", "FL 32751" ], "timestamp" : "2026-06-14T21:43:47.999", "fingerprint" : "c74c4221cf155c879c96abdca7cc34808abbe13c704ed97a77919526d8baf1cb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hillpointe/jobs/4937161008", "externalId" : "4937161008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Maitland", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.6275253,-81.3656419" } ], "locationText" : "Maitland, Florida, United States", "experienceLevel" : "Director", "professionalSkills" : [ "Customer experience", "Operations leadership", "Resource planning", "Vendor management", "Process improvement", "Service innovation" ], "hardSkillsList" : [ "Performance metrics", "Service levels", "Quality scores", "Customer satisfaction", "Operational efficiency", "Budgeting", "Forecasting", "Labor optimization" ], "hardSkills" : [ { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Service levels", "level" : "intermediate" }, { "name" : "Quality scores", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Operational efficiency", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Labor optimization", "level" : "intermediate" } ], "majorSkills" : "Contact Center, Customer Experience, Operations Leadership", "majorSkillsList" : [ "Contact Center", "Customer Experience", "Operations Leadership" ], "coreResponsibilities" : "Provide strategic leadership, Oversee centralized customer interactions, Drive operational excellence, Deliver exceptional customer experiences, Lead strategy development, Execute long-term strategies, Align people, processes, technology, Foster high-performance culture, Define long-term vision, Execute contact center roadmap, Align strategy with objectives, Lead digital transformation, Enhance scalability, Enhance efficiency, Deliver performance reporting, Provide actionable insights, Analyze customer data, Analyze key metrics, Inform strategy, Improve service delivery, Drive business outcomes, Establish KPIs, Monitor KPIs, Establish SLAs, Monitor SLAs, Establish benchmarks, Monitor benchmarks, Lead teams, Mentor teams, Develop teams, Cultivate accountability, Cultivate engagement, Cultivate professional development, Implement coaching frameworks, Implement performance management, Champion customer satisfaction initiatives, Reduce customer friction, Increase customer loyalty, Leverage customer feedback, Leverage data, Leverage root cause analysis, Collaborate with cross-functional teams, Optimize customer journey", "teamCollaboration" : "Cross-functional teams; Executive leadership", "domainKnowledge" : "Contact center technologies; Labor laws; Compliance requirements; HR best practices", "domainList" : [ "contact-center-technologies", "labor-laws", "compliance-requirements", "hr-best-practices" ], "domainSpecificKnowledge" : [ "Contact center technologies", "Labor laws", "Compliance requirements", "HR best practices" ], "toolProficiency" : [ "CRM systems", "Workforce management tools" ], "communicationSkills" : "Presentation skills; Influence skills", "innovationCreativity" : "Continuous improvement initiatives; Service innovation", "problemSolvingSkills" : "Root cause analysis; Data analysis", "specialRequirements" : "Ability to sit for extended periods, Frequent use of hands, Ability to communicate clearly, Ability to hear and speak, Ability to view computer screens, Occasional ability to stand, Lift or move up to 15 pounds, Maintain focus and concentration, Extended hours, Evenings or weekends, Occasional travel", "outcomesObjectives" : "Improve service delivery; Drive business outcomes; Enhance scalability; Enhance efficiency; Improve customer satisfaction; Reduce friction; Increase loyalty", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. Director of Contact Center The Director of Contact Center provides strategic leadership and oversight for all centralized customer interactions, driving operational excellence and delivering exceptional customer experiences. This individual will lead the development and execution of long-term strategies that align people, processes, and technology with organizational goals, while fostering a high-performance culture grounded in accountability, growth, and customer satisfaction. Key Responsibilities: Strategic Direction Define and execute the long-term vision and roadmap for the Contact Center. Align Contact Center strategy with broader organizational objectives and customer experience goals. Lead digital transformation and continuous improvement initiatives to enhance scalability and efficiency. Executive Reporting & Insights Deliver high-level performance reporting and actionable insights to executive leadership. Analyze customer data and key metrics to inform strategy, improve service delivery, and drive businessoutcomes Establish and monitor KPIs, SLAs, and operational benchmarks across all contact channels. Leadership & Development Lead, mentor, and develop a team of Contact Center managers and supervisors. Cultivate a culture of accountability, engagement, and continuous professional development. Implement coaching frameworks and performance management practices that drive team success. Customer Experience & Satisfaction Champion initiatives to improve customer satisfaction, reduce friction, and increase loyalty. Leverage customer feedback, data, and root cause analysis to improve service delivery. Collaborate with cross-functional teams to optimize the end-to-end customer journey. Qualifications: Bachelor’s degree in Business Administration, Management, Operations, or a related field required. 7–10+ years of progressive experience in contact center, customer experience, or operations leadership, including management of large‑scale teams. Demonstrated experience leading multi‑channel contact center operations (phone, email, chat, digital platforms). Proven track record of driving performance metrics, including service levels, quality scores, customer satisfaction (CSAT), retention, and operational efficiency. Strong knowledge of contact center technologies, CRM systems, workforce management tools, and reporting/analytics platforms. Experience with budgeting, forecasting, and resource planning, including labor optimization and vendor management. Ability to analyze data and trends to make informed, strategic decisions and implement continuous improvement initiatives. Proven ability to lead, develop, and mentor senior managers and frontline leaders, fostering a culture of accountability, engagement, and high performance. Strong understanding of labor laws, compliance requirements, and HR best practices as they apply to contact center operations. Excellent communication, presentation, and influence skills, with the ability to collaborate effectively with executive leadership and cross‑functional teams. Ability to manage change, implement large‑scale initiatives, and lead through periods of growth, transformation, or high operational demand. Experience in customer experience strategy, process improvement, and service innovation preferred. Physical Requirements: Ability to sit for extended periods of time while working at a computer or participating in meetings. Frequent use of hands and fingers to operate a computer, keyboard, mouse, phone, and other office equipment. Ability to communicate clearly and effectively—verbally and in writing—with employees, leadership, and stakeholders. Ability to hear and speak sufficiently to participate in meetings, conference calls, and presentations. Ability to view computer screens and read detailed reports, data, and documents for extended periods. Occasional ability to stand, walk, bend, or reach within an office environment. Ability to lift or move up to 15 pounds occasionally (e.g., laptops, documents, or office materials). Ability to maintain focus, concentration, and decision‑making capacity in a fast‑paced, high‑volume operational environment. Work Environment: Primarily works in a professional office environment, which may be onsite or hybrid depending on business needs. Extensive use of computers, telecommunication systems, and contact center technology platforms. Regular participation in meetings, presentations, and virtual conferences, including executive leadership. Work schedule is generally business‑hour based but may require extended hours, evenings, or weekends as needed to support operational demands, peak periods, or critical initiatives. May experience periods of high pressure due to performance metrics, service levels, staffing needs, or operational challenges. Occasional travel may be required for site visits, leadership meetings, or professional development. Frequent interaction with employees, vendors, and internal departments in a leadership and advisory capacity.", "summaryDescription" : "Director of Contact Center at Hillpointe. Skills: Contact Center, Customer Experience, Operations Leadership. Provide strategic leadership. Oversee centralized customer interactions", "postedDate" : "2026-06-11T19:54:16.842", "createdAt" : "2026-06-11T19:54:16.842", "lastUpdated" : "2026-06-14T21:43:47.999", "ingestTimestamp" : "2026-06-11T19:54:16.842", "mongoId" : "6a2a69cd74d8ee00a06395fc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 230000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Performance metrics", "Service levels", "Quality scores", "Customer satisfaction", "Operational efficiency", "Budgeting", "Forecasting", "Labor optimization", "Contact Center", "Customer Experience", "Operations Leadership", "Customer experience", "Operations leadership", "Resource planning", "Vendor management", "Process improvement", "Service innovation", "Contact center technologies", "Labor laws", "Compliance requirements", "HR best practices", "CRM systems", "Workforce management tools" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "property-operations-", "dataQualityScore" : 0.8888889, "_score" : 460.26743, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real estate development and investment management" }, { "id" : "68b706987fc9a711f0f6fe08", "title" : "HR Contact Center Associate with German and English", "company" : "Amazon Czech Republic Services s.r.o. - G88", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level HR Contact Center Associate in Prague, Czech Republic, adjusted for the e-commerce industry and bilingual (German/English) requirements." }, "location" : "CZE", "locations" : [ "CZE" ], "timestamp" : "2026-06-14T23:38:53.081", "fingerprint" : "97ae79321f92a88d1033c8fa24657d74bd0766603c395ddcdc6fa5d9df383375", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052580/apply", "externalId" : "3f190907-88c1-4585-bb7c-bbec64603925", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Romania", "continent" : "eu", "workMode" : "remote" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Employee life-cycle queries", "Absence reporting" ], "hardSkillsList" : [ "German language", "English language" ], "softSkillsList" : [ "Customer focus" ], "hardSkills" : [ { "name" : "German language", "level" : "intermediate" }, { "name" : "English language", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer focus" } ], "majorSkills" : "German, English, HR Support", "majorSkillsList" : [ "German", "English", "HR Support" ], "coreResponsibilities" : "Handle HR queries in German, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate where queries cannot be resolved, Take ownership of employee contacts, Resolve employee contacts with customer focus, Identify gaps in supporting documentation, Identify gaps in internal processes, Identify areas for customer service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain employee queries, Resolve employee concerns, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Rotational shifts, Weekends, Weekdays, Bank holidays", "outcomesObjectives" : "Resolve HR queries; Improve customer service", "qualificationsBasic" : "Very good proficiency in German (B2 CEFR), Very good proficiency in English (B2 CEFR), Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service/ call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment, Good interpersonal skills, Good communication skills, Good time management skills, Good problem-solving skills", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with German and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. *This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic. * Responsibilities: - Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. What we offer: · Life & Disability Insurance · Supplementary Pension Plan · MultiSport Card · Employee Assistance Program · Family-building benefit · Parent Support Program · Family Care · Employee Discount Code · Business Travel Insurance · Amazon Extras Key job responsibilities Basic Qualifications: Basic qualifications: - Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: Preferred qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with German and English at Amazon Czech Republic Services s.r.o. - G88. Skills: German, English, HR Support. Handle HR queries in German. Handle HR queries in English", "postedDate" : "2026-06-13T03:42:26.375", "createdAt" : "2026-06-13T03:42:26.375", "lastUpdated" : "2026-06-14T23:38:53.081", "ingestTimestamp" : "2026-06-13T03:42:26.375", "mongoId" : "68b706987fc9a711f0f6fe08", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052580/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "German language", "English language", "Customer focus", "German", "English", "HR Support", "Employee life-cycle queries", "Absence reporting", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Windows", "Microsoft Office", "Outlook", "Live chat" ], "skillCount" : 19, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "_score" : 456.23117, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a305382f292fd229cf132e2", "title" : "Target Fabrication and Materials Characterization Technologist", "company" : "Lawrence Livermore National Laboratory", "industry" : "Research", "salary" : { "min" : 85000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technologist in Livermore, CA, adjusted for the technology industry and a large research laboratory." }, "location" : "Livermore, CA, United States", "locations" : [ "Livermore", "CA", "United States" ], "timestamp" : "2026-06-16T08:25:55.648", "fingerprint" : "94cfd22866443072a4e0843745762b72eaba13af372e6628eab682a63e20a0f5", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LLNL/3743990013618337-target-fabrication-and-materials-characterization-technologist-", "externalId" : "3743990013618337", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Livermore", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.6820583,-121.7680530" } ], "locationText" : "Livermore, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join us and make YOUR mark on the World! Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability. Our mission spans four critical national security areas nuclear deterrence, threat preparedness, energy security, and multi-domain defense empowering teams to take on the toughest challenges of today and tomorrow. With a culture built on innovation and operational excellence, LLNL is a place where your expertise can make a real impact. We are seeking a Laboratory Technologist to support target fabrication, precision component assembly, metallography, sample preparation, and microscopy within the Materials Science Division’s (MSD) Materials Characterization Center (MCC). You will perform a range of moderate to complex work in support of multiple LLNL programs and principal investigators, including activities in the National Ignition Facility (NIF) HiZ Target Fabrication Laboratory. The work includes fabrication, metrology, characterization, and assembly of macro- to micro-scale precision engineered components and one-of-a-kind samples. Responsibilities include operation of computer-controlled and manually operated assembly stations, dimensional inspection using microscopes and optical coordinate measuring machines, preparation and installation of thin films into components or subassemblies, and execution of multi-step target subassembly and base assembly procedures. The role will also involve work with hazardous materials, including radioactive materials and beryllium, performed within containment enclosures such as inert-atmosphere gloveboxes and fume hoods. The position supports timely delivery of high-quality results, clear documentation, and strong customer engagement within a collaborative R&D environment. This position requires full-time on-site presence due to the nature of the work. This position will be filled at either the 504.2 or 504.3 level depending on your qualifications. Additional job responsibilities (outlined below) will be assigned if you are selected at the higher level. You will * Perform moderately complex to complex target fabrication, precision assembly, metallography, and materials characterization activities, including sample preparation, polishing, and optical microscopy. * Utilize microscopes and optical coordinate measuring machines to perform dimensional inspection and metrology of precision components * Operate computer-controlled and manually operated assembly stations and other laboratory instrumentation. * Prepare, assemble, and analyze one-of-a-kind samples and components, including hazardous materials such as beryllium and radioactive materials, while following detailed instructions, drawings, and specifications. * Interact effectively with resident staff and other engineering, scientific, technical, and administrative personnel from a variety of organizations. * Maintain a high level of administrative and on-the-job training required for work in hazardous environments, cleanroom settings, and with hazardous materials. * Perform other duties as assigned. Additional job responsibilities at the 504.3 Level * Provide advanced troubleshooting skills and independently identify complex technical problems and implement solutions. * Create safety documents, Standard Operating Procedures (SOPs), and other documentation, including test reports. * Acquire, analyze and may interpret moderately complex data. ## Qualifications * Ability to secure and maintain a U.S. DOE Q-level security clearance, which requires U.S. citizenship * Associate degree in Chemistry, Materials, Electronics, Engineering or related field; or equivalent combination of education and related experience. * Experience in materials science, sample preparation, target fabrication, precision engineering fabrication, metrology, or related laboratory functions. * Broad understanding of materials science and/or materials engineering concepts, including sample preparation, polishing techniques, and optical microscopy. * Experience with precision engineering materials fabrication, metrology, and assembly of precision components. * Experience operating computers, instrumentation, assembly stations, microscopes, and metrology equipment to collect, analyze, and document scientific results. * Proficiency with Microsoft Office software, including Word, Excel, and PowerPoint. * Strong verbal and written communication skills, including the ability to write and record precise information and interact effectively in a collaborative R&D environment. * Demonstrated ability to work independently and as part of a team. * Ability to read and understand detailed instructions, drawings, specifications, and analytical ability to diagnose and correct operational problems in equipment and tests. Additional qualifications at the 504.3 level * Advanced specialized technical expertise in one or more areas of chemistry, materials science, engineering, or microfabrication. * Ability to troubleshoot complex microfabrication problems. * Significant experience with advanced analytical, problem-solving, and decision-making skills to develop creative solutions to complex problems. * Advanced administrative and organizational skills include the use of computers and software such as MS-Word, Excel, PowerPoint, and similar applications. Qualifications we desire * Experience working with hazardous materials, and ability and willingness to work with complex conditions involving gloveboxes, cryogens, or radioactive materials. * Experience with additional materials preparation and characterization tools such hardness testing, electropolishing, ion milling, vacuum coating, white-light interferometry, and density measurements. * Experience with instrument maintenance and design and fabrication of simple fixtures * Experience with scanning electron microscopy techniques, including hands-on SEM operation Pay Range $43.55 - $63.97 Hourly $43.55 - $53.36 Hourly for the 504.2 level $52.23 - $63.97 Hourly for the 504.3 level This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. ## Additional Information All your information will be kept confidential according to EEO guidelines. Position Information This is a Flexible Term appointment, which is for a definite period not to exceed six years. If final candidate is a Career Indefinite employee, Career Indefinite status may be maintained (should funding allow). Why Lawrence Livermore National Laboratory? * Included in 2026 Best Places to Work by Glassdoor! * Flexible [Benefits Package](https://www.llnl.gov/join-our-team/culture/benefits) * 401(k) * Relocation Assistance * Education Reimbursement Program Flexible schedules (depending on project needs) * Our values - visit [https://www.llnl.gov/inclusion/our-values](https://www.llnl.gov/diversity/our-values) Security Clearance This position requires a Department of Energy (DOE) Q-level clearance. If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship. Pre-Employment Drug Test External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor. Wireless and Medical Devices Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices. If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings. How to identify fake job advertisements Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond. To learn more about recruitment scams: Equal Employment Opportunity We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws. Reasonable Accommodation Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our [online form](https://www.llnl.gov/join-our-team/careers/accessibility) to submit a request. California Privacy Notice The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed [here](https://www.llnl.gov/join-our-team/careers/privacy-statement).", "summaryDescription" : "Target Fabrication and Materials Characterization Technologist at Lawrence Livermore National Laboratory", "postedDate" : "2026-06-15T13:56:35.000", "createdAt" : "2026-06-15T21:56:07.891", "lastUpdated" : "2026-06-16T08:25:55.648", "ingestTimestamp" : "2026-06-15T21:56:07.891", "mongoId" : "6a305382f292fd229cf132e2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 449.81992, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305342f292fd229cf11fcd", "title" : "Target Fabrication and Materials Characterization Technologist", "company" : "Lawrence Livermore National Laboratory", "industry" : "Research", "salary" : { "min" : 85000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline compensation for a Mid-level Technologist in Livermore, CA, adjusted for the technology industry and a large research laboratory setting." }, "location" : "Livermore, CA, United States", "locations" : [ "Livermore", "CA", "United States" ], "timestamp" : "2026-06-16T05:36:01.876", "fingerprint" : "319fd08e3b3d270460d65aadfbd82652afa848d173e2c06b22fa5a7e50a71c20", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LLNL/3743990013618337-target-fabrication-and-materials-characterization-technologist-", "externalId" : "3743990013618337", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Livermore", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.6820583,-121.7680530" } ], "locationText" : "Livermore, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join us and make YOUR mark on the World! Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability. Our mission spans four critical national security areas nuclear deterrence, threat preparedness, energy security, and multi-domain defense empowering teams to take on the toughest challenges of today and tomorrow. With a culture built on innovation and operational excellence, LLNL is a place where your expertise can make a real impact. We are seeking a Laboratory Technologist to support target fabrication, precision component assembly, metallography, sample preparation, and microscopy within the Materials Science Division’s (MSD) Materials Characterization Center (MCC). You will perform a range of moderate to complex work in support of multiple LLNL programs and principal investigators, including activities in the National Ignition Facility (NIF) HiZ Target Fabrication Laboratory. The work includes fabrication, metrology, characterization, and assembly of macro- to micro-scale precision engineered components and one-of-a-kind samples. Responsibilities include operation of computer-controlled and manually operated assembly stations, dimensional inspection using microscopes and optical coordinate measuring machines, preparation and installation of thin films into components or subassemblies, and execution of multi-step target subassembly and base assembly procedures. The role will also involve work with hazardous materials, including radioactive materials and beryllium, performed within containment enclosures such as inert-atmosphere gloveboxes and fume hoods. The position supports timely delivery of high-quality results, clear documentation, and strong customer engagement within a collaborative R&D environment. This position requires full-time on-site presence due to the nature of the work. This position will be filled at either the 504.2 or 504.3 level depending on your qualifications. Additional job responsibilities (outlined below) will be assigned if you are selected at the higher level. You will * Perform moderately complex to complex target fabrication, precision assembly, metallography, and materials characterization activities, including sample preparation, polishing, and optical microscopy. * Utilize microscopes and optical coordinate measuring machines to perform dimensional inspection and metrology of precision components * Operate computer-controlled and manually operated assembly stations and other laboratory instrumentation. * Prepare, assemble, and analyze one-of-a-kind samples and components, including hazardous materials such as beryllium and radioactive materials, while following detailed instructions, drawings, and specifications. * Interact effectively with resident staff and other engineering, scientific, technical, and administrative personnel from a variety of organizations. * Maintain a high level of administrative and on-the-job training required for work in hazardous environments, cleanroom settings, and with hazardous materials. * Perform other duties as assigned. Additional job responsibilities at the 504.3 Level * Provide advanced troubleshooting skills and independently identify complex technical problems and implement solutions. * Create safety documents, Standard Operating Procedures (SOPs), and other documentation, including test reports. * Acquire, analyze and may interpret moderately complex data. ## Qualifications * Ability to secure and maintain a U.S. DOE Q-level security clearance, which requires U.S. citizenship * Associate degree in Chemistry, Materials, Electronics, Engineering or related field; or equivalent combination of education and related experience. * Experience in materials science, sample preparation, target fabrication, precision engineering fabrication, metrology, or related laboratory functions. * Broad understanding of materials science and/or materials engineering concepts, including sample preparation, polishing techniques, and optical microscopy. * Experience with precision engineering materials fabrication, metrology, and assembly of precision components. * Experience operating computers, instrumentation, assembly stations, microscopes, and metrology equipment to collect, analyze, and document scientific results. * Proficiency with Microsoft Office software, including Word, Excel, and PowerPoint. * Strong verbal and written communication skills, including the ability to write and record precise information and interact effectively in a collaborative R&D environment. * Demonstrated ability to work independently and as part of a team. * Ability to read and understand detailed instructions, drawings, specifications, and analytical ability to diagnose and correct operational problems in equipment and tests. Additional qualifications at the 504.3 level * Advanced specialized technical expertise in one or more areas of chemistry, materials science, engineering, or microfabrication. * Ability to troubleshoot complex microfabrication problems. * Significant experience with advanced analytical, problem-solving, and decision-making skills to develop creative solutions to complex problems. * Advanced administrative and organizational skills include the use of computers and software such as MS-Word, Excel, PowerPoint, and similar applications. Qualifications we desire * Experience working with hazardous materials, and ability and willingness to work with complex conditions involving gloveboxes, cryogens, or radioactive materials. * Experience with additional materials preparation and characterization tools such hardness testing, electropolishing, ion milling, vacuum coating, white-light interferometry, and density measurements. * Experience with instrument maintenance and design and fabrication of simple fixtures * Experience with scanning electron microscopy techniques, including hands-on SEM operation Pay Range $43.55 - $63.97 Hourly $43.55 - $53.36 Hourly for the 504.2 level $52.23 - $63.97 Hourly for the 504.3 level This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. ## Additional Information All your information will be kept confidential according to EEO guidelines. Position Information This is a Flexible Term appointment, which is for a definite period not to exceed six years. If final candidate is a Career Indefinite employee, Career Indefinite status may be maintained (should funding allow). Why Lawrence Livermore National Laboratory? * Included in 2026 Best Places to Work by Glassdoor! * Flexible [Benefits Package](https://www.llnl.gov/join-our-team/culture/benefits) * 401(k) * Relocation Assistance * Education Reimbursement Program Flexible schedules (depending on project needs) * Our values - visit [https://www.llnl.gov/inclusion/our-values](https://www.llnl.gov/diversity/our-values) Security Clearance This position requires a Department of Energy (DOE) Q-level clearance. If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship. Pre-Employment Drug Test External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor. Wireless and Medical Devices Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices. If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings. How to identify fake job advertisements Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond. To learn more about recruitment scams: Equal Employment Opportunity We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws. Reasonable Accommodation Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our [online form](https://www.llnl.gov/join-our-team/careers/accessibility) to submit a request. California Privacy Notice The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed [here](https://www.llnl.gov/join-our-team/careers/privacy-statement).", "summaryDescription" : "Target Fabrication and Materials Characterization Technologist at Lawrence Livermore National Laboratory", "postedDate" : "2026-06-15T13:56:35.000", "createdAt" : "2026-06-15T21:53:39.721", "lastUpdated" : "2026-06-16T05:36:01.876", "ingestTimestamp" : "2026-06-15T21:53:39.721", "mongoId" : "6a305342f292fd229cf11fcd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 449.81992, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 19689, "totalPages" : 394, "hasNext" : true, "hasPrevious" : false } }

Accomplish Agreed Contact Coverage And Frequency Targets Jobs in Pune

Radio Frequency Intern

Radio Frequency Engineer

Senior Radio Frequency Engineer

Senior Radio Frequency Engineer

Radio Frequency Software Engineer Principal

Radio Frequency Software Engineer, Senior

Coverage Attorney - IV

Insurance Coverage and/or Defense Litigation Attorney

Coverage Attorney I-IV

Senior Counsel (General Liability/Coverage)

Insurance Manager (Risk Management & Coverage Audit)

Enterprise Coverage and Business Development, Broker Dealer - Senior Vice President / Managing Director

Contact Center Manager

HR Contact Center Associate with Dutch and English

Enterprise Coverage and Business Development, Private Banks and Wirehouses - Vice President

Policy, Coverage & Regulatory Compliance Expert for AI Research Project

Sales Coverage Analyst

HR Contact Center Associate with French and English – 12-months (fixed-term) contract

Provincial Client Coverage Head Private Banking, Western Cape

Provincial Client Coverage Head Private Banking, Western Cape

Contact Management Associate

Senior Software Engineer – Contact Centre Platform (CCaaS)

Contact Center Training and Quality Operations Manager

Solutions Architect – Contact Center (Cloud & AI)

Senior Consultant / Manager - Customer Contact and Ai Experts

Team Member, Customer Contact

Team Manager - Contact Centre

Marketing Support Specialist - (Maternity Leave Coverage)

Caseload Coverage Rehabilitation Assistant (Houston-Temporary)

Software Development Engineer, Amazon Connect Contact Lens

Solutions Architect – Contact Center (Cloud & AI)

Solutions Architect – Contact Center (Cloud & AI)

Manager, Contact Center

Agent: Inbound Contact Customer Center

Target System Analysis Analyst

Engenheiro de Contact Center (CCaas)

HR Contact Center Associate with Dutch and English

Team Lead, Universal Health Coverage (UHC) Knowledge Hub

Quality Control Team Lead (Mat Leave Coverage)

AM Dishwasher & PM Shift Coverage

Contact Center Manager

Vice President Contact Center

Caseload Coverage Rehabilitation Assistant (Region 1 - Temporary)

HR Contact Center Associate with Italian and English

HR Contact Center Associate with Italian and English

Business Development and Enterprise Coverage, RIA's - Senior Vice President / Managing Director

Director of Contact Center

HR Contact Center Associate with German and English

Target Fabrication and Materials Characterization Technologist

Target Fabrication and Materials Characterization Technologist

Common Questions