{ "count" : 150179, "data" : [ { "id" : "6a2a493374d8ee00a05e3ff2", "title" : "Complaint Experince Management Sr. Specialist [L5]", "company" : "Coupang", "salary" : { "min" : 1100000.0, "max" : 1600000.0, "currency" : "TWD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Complaint Experience Management Specialist in Taipei, Taiwan, adjusted for the e-commerce industry and a large company size." }, "location" : "Taipei, Taiwan", "locations" : [ "Taipei", "Taiwan" ], "timestamp" : "2026-06-14T22:14:20.137", "fingerprint" : "201072803398ab57a6c1d4bf985453fd5b0041762ae08813241846be6d07714b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/coupanginternal/jobs/7893152?gh_jid=7893152", "externalId" : "7893152", "structuredLocations" : [ { "city" : "Taipei", "country" : "Taiwan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "25.0375198,121.5636796" } ], "locationText" : "Taipei, Taiwan", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Customer experience management", "Customer service", "Customer success", "Customer journey mapping", "CX metrics analysis", "Incident response", "Data analysis", "Problem solving" ], "hardSkillsList" : [ "Data analysis", "Problem solving", "Customer journey mapping", "CX metrics analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Problem solving", "level" : "intermediate" }, { "name" : "Customer journey mapping", "level" : "intermediate" }, { "name" : "CX metrics analysis", "level" : "intermediate" } ], "majorSkills" : "Complaint experience management, Customer experience strategy, Customer trust building, Incident response", "majorSkillsList" : [ "Complaint experience management", "Customer experience strategy", "Customer trust building", "Incident response" ], "coreResponsibilities" : "Lead and execute company-wide complaint and escalation experience, Improve customer satisfaction, loyalty, and brand trust, Analyze and monitor customer experience metrics (NPS, CSAT,, Identify trends, risks, and improvement opportunities, Represent Coupang in consumer protection meetings, Manage responses to external customer disputes and complaints, Act as core member of cross-functional incident response, Ensure timely resolution and minimize customer impact, Consolidate customer feedback and behavioral data, Propose clear and actionable improvement plans, Partner with Customer Service, Product, Legal, Compliance, Embed a customer-centric culture, Build and maintain CX dashboards, Provide insights and early warnings to leadership", "teamCollaboration" : "Cross-functional teams; Customer Service; Product; Legal; Compliance", "domainKnowledge" : "Customer experience management; Consumer protection; E-commerce; Logistics", "domainList" : [ "customer-experience-management", "consumer-protection", "e-commerce", "logistics" ], "domainSpecificKnowledge" : [ "Customer experience management", "Consumer protection", "E-commerce", "Logistics" ], "toolProficiency" : [ "NPS", "CSAT", "DSAT" ], "problemSolvingSkills" : "Data analysis; Problem solving; Root cause analysis", "outcomesObjectives" : "Improve customer satisfaction; Improve customer loyalty; Improve brand trust; Minimize customer impact", "qualificationsBasic" : "Bachelor's degree in business, marketing, or related field, 5+ years customer experience management, customer service, or customer success, Customer journey mapping, CX measurement tools (NPS, CSAT, DSAT), Independent data analysis, Problem-solving ability, Actionable recommendations, Communication skills, Cross-functional collaboration skills", "qualificationsPreferred" : "Master's degree in related field, Complex complaints handling experience, Escalation cases handling experience, Consumer protection cases handling experience, E-commerce work experience, Logistics work experience, High-growth environments work experience, Proficiency in written and spoken Mandarin, Working proficiency in English", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Company Introduction Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang App 的那一刻起，到訂單送達家門為止的每個環節都感到驚喜。我們在台灣提供的服務包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務；以及「火箭跨境」，為來自韓國、美國等地的數百萬暢銷商品提供國際速配服務。我們正在尋覓優秀人才，攜手推動 Coupang 在台灣的業務拓展。這是一個難得的機會，能親身參與 Coupang 的高速成長，打造一個讓顧客忍不住讚嘆：「沒有 Coupang，我該怎麼生活？」的世界。 Role Overview（職務概覽）身為資深顧客申訴體驗管理（CEM）專員，您將主導並推動 Coupang 台灣的申訴與升級體驗策略。此職位將負責處理高複雜度顧客申訴、消費者保護案件與重大事件應對，並透過跨部門合作找出系統性問題，優化顧客體驗指標，持續強化顧客對 Coupang 品牌的信任。 What You Will Do（工作內容）規劃並執行全公司層級的申訴與顧客體驗策略，提升顧客滿意度、忠誠度與品牌信任分析與追蹤顧客體驗指標（如 NPS、CSAT、DSAT），洞察趨勢、風險與改善機會代表公司出席消費者保護相關會議，回應並處理對外顧客爭議與申訴案件作為跨部門 incident 應對機制的核心成員，確保問題即時處理並降低對顧客的影響彙整顧客回饋與行為數據，提出具體且可執行的改善方案與客服、產品、法務、合規等團隊密切合作，深化以顧客為中心的工作模式建立並維護 CX 儀表板與週／月報，定期向管理階層提供決策洞察與預警資訊 Basic Qualifications（基本條件）商業、行銷或相關領域之學士學位五年以上顧客體驗管理、顧客服務或顧客成功相關經驗熟悉顧客旅程設計、痛點分析及 CX 指標工具（如 NPS、CSAT、DSAT）具備獨立數據分析與問題解決能力，能提出具體改善建議具備良好的溝通能力與跨部門協作能力 Preferred Qualifications（加分條件）相關領域之碩士學位具備高複雜度申訴、升級案件或消費者保護案件處理經驗具備電商、物流或快速成長型組織的工作經驗中文流利，具備英文書寫與溝通能力者佳招募流程（Recruitment Process）履歷審查 – 電話面試 – 現場面試（或線上面對面面試）– 錄取通知實際招募流程可能依各職缺性質而有所不同，亦可能因時程安排或其他因素進行調整。面試時程與結果將透過應徵者於申請階段所提供的電子郵件信箱通知。注意事項（Details to Consider）若所有職缺於截止日前皆已招募完成，本職缺公告可能提前關閉。若應徵者於申請或招募過程中提供不實資訊，Coupang 有權撤回錄取通知。依法享有就業保護資格者（如退伍軍人、身心障礙者等），將依相關法令獲得優先考量。 Company Introduction  Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview As a Senior Complaint Experience Management (CEM) Specialist, you will own and drive Coupang Taiwan’s complaint and escalation experience strategy. You will take a leading role in managing complex customer complaints, consumer protection cases, and incident responses, while partnering closely with cross-functional teams to identify systemic issues, improve customer experience metrics, and build long-term customer trust. What You Will Do Lead and execute company-wide complaint and escalation experience strategies to improve customer satisfaction, loyalty, and brand trust Analyze and monitor customer experience metrics including NPS, CSAT, and DSAT to identify trends, risks, and improvement opportunities Represent Coupang in consumer protection meetings and manage responses to external customer disputes and complaints Act as a core member of cross-functional incident response initiatives to ensure timely resolution and minimize customer impact Consolidate customer feedback and behavioral data to propose clear and actionable improvement plans Partner closely with Customer Service, Product, Legal, Compliance, and other stakeholders to embed a customer-centric culture Build and maintain CX dashboards and weekly or monthly reports to provide insights and early warnings to leadership Basic Qualifications Bachelor’s degree in business, marketing, or a related field 5+ years of experience in customer experience management, customer service, or customer success Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT Ability to independently analyze data and translate insights into actionable recommendations Strong communication and cross-functional collaboration skills Preferred Qualifications Master’s degree in a related field Experience handling complex complaints, escalations, or consumer protection cases Experience working in e-commerce, logistics, or high-growth environments Proficiency in written and spoken Mandarin with working proficiency in English Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.", "summaryDescription" : "Complaint Experince Management Sr. Specialist [L5] at Coupang. Skills: Complaint experience management, Customer experience strategy, Customer trust building, Incident response. Lead and execute company-wide complaint and escalation experience. Improve customer satisfaction, loyalty, and brand trust", "postedDate" : "2026-06-11T20:15:30.280", "createdAt" : "2026-06-11T20:15:30.280", "lastUpdated" : "2026-06-14T22:14:20.137", "ingestTimestamp" : "2026-06-11T20:15:30.280", "mongoId" : "6a2a493374d8ee00a05e3ff2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Problem solving", "Customer journey mapping", "CX metrics analysis", "Complaint experience management", "Customer experience strategy", "Customer trust building", "Incident response", "Customer experience management", "Customer service", "Customer success", "Consumer protection", "E-commerce", "Logistics", "NPS", "CSAT", "DSAT" ], "skillCount" : 17, "jobCategory" : "customer-service", "jobSubcategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2a471e74d8ee00a05d8125", "title" : "Complaint Experince Management Sr. Specialist (TW Complaint Experience Management)", "company" : "Coupang", "salary" : { "min" : 1100000.0, "max" : 1600000.0, "currency" : "TWD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Complaint Experience Management Specialist in Taipei, Taiwan, adjusted for the e-commerce industry and Coupang's company size." }, "location" : "Taipei, Taiwan", "locations" : [ "Taipei", "Taiwan" ], "timestamp" : "2026-06-14T20:02:24.189", "fingerprint" : "072a716503acdceffa153e52b06ab2605ce6f49229f6b86a638ca1baa3ee32ba", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.coupang.jobs/en/jobs/?gh_jid=7893151", "externalId" : "7893151", "structuredLocations" : [ { "city" : "Taipei", "country" : "Taiwan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "25.0375198,121.5636796" } ], "locationText" : "Taipei, Taiwan", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Customer experience management", "Customer service", "Customer success", "Customer journey mapping", "CX measurement tools" ], "hardSkillsList" : [ "Data analysis", "Problem solving" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Problem solving", "level" : "intermediate" } ], "majorSkills" : "Complaint experience management, Customer experience strategy, Incident response", "majorSkillsList" : [ "Complaint experience management", "Customer experience strategy", "Incident response" ], "coreResponsibilities" : "Lead and execute company-wide complaint and escalation experience, Improve customer satisfaction, loyalty, and brand trust, Analyze and monitor customer experience metrics, Identify trends, risks, and improvement opportunities, Represent Coupang in consumer protection meetings, Manage responses to external customer disputes and complaints, Act as a core member of cross-functional incident, Ensure timely resolution and minimize customer impact, Consolidate customer feedback and behavioral data, Propose clear and actionable improvement plans, Partner closely with Customer Service, Product, Legal, Compliance,, Embed a customer-centric culture, Build and maintain CX dashboards, Provide insights and early warnings to leadership", "teamCollaboration" : "Cross-functional teams; Customer Service; Product; Legal; Compliance", "domainKnowledge" : "Consumer protection; E-commerce; Logistics", "domainList" : [ "consumer-protection", "e-commerce", "logistics" ], "domainSpecificKnowledge" : [ "Consumer protection", "E-commerce", "Logistics" ], "problemSolvingSkills" : "Data analysis; Problem solving; Root cause analysis", "outcomesObjectives" : "Improve customer satisfaction; Improve customer loyalty; Improve brand trust", "qualificationsBasic" : "Bachelor's degree in business, marketing, or a related field, 5+ years of experience in customer experience management, customer service, or customer success, Understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT, Ability to independently analyze data and translate insights into actionable recommendations, Communication and cross-functional collaboration skills", "qualificationsPreferred" : "Master's degree in a related field, Experience handling complex complaints, escalations, or consumer protection cases, Experience working in e-commerce, logistics, or high-growth environments, Working proficiency in English", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Company Introduction Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang App 的那一刻起，到訂單送達家門為止的每個環節都感到驚喜。我們在台灣提供的服務包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務；以及「火箭跨境」，為來自韓國、美國等地的數百萬暢銷商品提供國際速配服務。我們正在尋覓優秀人才，攜手推動 Coupang 在台灣的業務拓展。這是一個難得的機會，能親身參與 Coupang 的高速成長，打造一個讓顧客忍不住讚嘆：「沒有 Coupang，我該怎麼生活？」的世界。 Role Overview（職務概覽）身為資深顧客申訴體驗管理（CEM）專員，您將主導並推動 Coupang 台灣的申訴與升級體驗策略。此職位將負責處理高複雜度顧客申訴、消費者保護案件與重大事件應對，並透過跨部門合作找出系統性問題，優化顧客體驗指標，持續強化顧客對 Coupang 品牌的信任。 What You Will Do（工作內容）規劃並執行全公司層級的申訴與顧客體驗策略，提升顧客滿意度、忠誠度與品牌信任分析與追蹤顧客體驗指標（如 NPS、CSAT、DSAT），洞察趨勢、風險與改善機會代表公司出席消費者保護相關會議，回應並處理對外顧客爭議與申訴案件作為跨部門 incident 應對機制的核心成員，確保問題即時處理並降低對顧客的影響彙整顧客回饋與行為數據，提出具體且可執行的改善方案與客服、產品、法務、合規等團隊密切合作，深化以顧客為中心的工作模式建立並維護 CX 儀表板與週／月報，定期向管理階層提供決策洞察與預警資訊 Basic Qualifications（基本條件）商業、行銷或相關領域之學士學位五年以上顧客體驗管理、顧客服務或顧客成功相關經驗熟悉顧客旅程設計、痛點分析及 CX 指標工具（如 NPS、CSAT、DSAT）具備獨立數據分析與問題解決能力，能提出具體改善建議具備良好的溝通能力與跨部門協作能力 Preferred Qualifications（加分條件）相關領域之碩士學位具備高複雜度申訴、升級案件或消費者保護案件處理經驗具備電商、物流或快速成長型組織的工作經驗中文流利，具備英文書寫與溝通能力者佳招募流程（Recruitment Process）履歷審查 – 電話面試 – 現場面試（或線上面對面面試）– 錄取通知實際招募流程可能依各職缺性質而有所不同，亦可能因時程安排或其他因素進行調整。面試時程與結果將透過應徵者於申請階段所提供的電子郵件信箱通知。注意事項（Details to Consider）若所有職缺於截止日前皆已招募完成，本職缺公告可能提前關閉。若應徵者於申請或招募過程中提供不實資訊，Coupang 有權撤回錄取通知。依法享有就業保護資格者（如退伍軍人、身心障礙者等），將依相關法令獲得優先考量。 Company Introduction  Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview As a Senior Complaint Experience Management (CEM) Specialist, you will own and drive Coupang Taiwan’s complaint and escalation experience strategy. You will take a leading role in managing complex customer complaints, consumer protection cases, and incident responses, while partnering closely with cross-functional teams to identify systemic issues, improve customer experience metrics, and build long-term customer trust. What You Will Do Lead and execute company-wide complaint and escalation experience strategies to improve customer satisfaction, loyalty, and brand trust Analyze and monitor customer experience metrics including NPS, CSAT, and DSAT to identify trends, risks, and improvement opportunities Represent Coupang in consumer protection meetings and manage responses to external customer disputes and complaints Act as a core member of cross-functional incident response initiatives to ensure timely resolution and minimize customer impact Consolidate customer feedback and behavioral data to propose clear and actionable improvement plans Partner closely with Customer Service, Product, Legal, Compliance, and other stakeholders to embed a customer-centric culture Build and maintain CX dashboards and weekly or monthly reports to provide insights and early warnings to leadership Basic Qualifications Bachelor’s degree in business, marketing, or a related field 5+ years of experience in customer experience management, customer service, or customer success Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT Ability to independently analyze data and translate insights into actionable recommendations Strong communication and cross-functional collaboration skills Preferred Qualifications Master’s degree in a related field Experience handling complex complaints, escalations, or consumer protection cases Experience working in e-commerce, logistics, or high-growth environments Proficiency in written and spoken Mandarin with working proficiency in English Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.", "summaryDescription" : "Complaint Experince Management Sr. Specialist (TW Complaint Experience Management) at Coupang. Skills: Complaint experience management, Customer experience strategy, Incident response. Lead and execute company-wide complaint and escalation experience. Improve customer satisfaction, loyalty, and brand trust", "postedDate" : "2026-06-11T19:30:52.534", "createdAt" : "2026-06-11T19:30:52.534", "lastUpdated" : "2026-06-14T20:02:24.189", "ingestTimestamp" : "2026-06-11T19:30:52.534", "mongoId" : "6a2a471e74d8ee00a05d8125", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Problem solving", "Complaint experience management", "Customer experience strategy", "Incident response", "Customer experience management", "Customer service", "Customer success", "Customer journey mapping", "CX measurement tools", "Consumer protection", "E-commerce", "Logistics" ], "skillCount" : 13, "jobCategory" : "customer-service", "jobSubcategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a30575ff292fd229cf38c05", "title" : "Senior HRIS Specialist [L5]", "company" : "Coupang", "industry" : "E-Commerce", "salary" : { "min" : 350000.0, "max" : 550000.0, "currency" : "CNY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior HRIS Specialist in Shanghai, China, adjusted for seniority and the e-commerce industry." }, "location" : "Shanghai, China", "locations" : [ "Shanghai", "China" ], "timestamp" : "2026-06-16T09:33:16.474", "fingerprint" : "9aae3e8c6a46e1f867802f7236fa73c16748ee86076f9c31b1c23ad5f14b9fdd", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/coupanginternal/jobs/7988348?gh_jid=7988348", "externalId" : "7988348", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Shanghai", "state" : "Shanghai", "country" : "China", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "31.2323437,121.4691024" } ], "locationText" : "Shanghai, Shanghai, China", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "System solution design", "System solution implementation", "Requirement analysis", "Root cause analysis", "Solution feasibility analysis", "Best practice", "Alternate solutions", "Data accuracy", "User-friendliness", "System scalability", "Rigorous logic", "Timeline management", "System performance", "User testing", "Peer Review", "Post Go-live Review", "Daily Operation", "Efficiency improvement", "Risk management", "Customer service consciousness", "Project management" ], "hardSkillsList" : [ "Workday HCM", "Workday Absence", "Workday Time Tracking", "Workday Performance", "Workday Compensation", "Workday Talent", "Workday Extend", "Workday Integration", "EIB loading", "Onboarding", "Termination", "Transfer", "Probation Period", "Contract Management", "Time Entry", "Performance", "Recruiting" ], "softSkillsList" : [ "Negotiation" ], "hardSkills" : [ { "name" : "Workday HCM", "level" : "intermediate" }, { "name" : "Workday Absence", "level" : "intermediate" }, { "name" : "Workday Time Tracking", "level" : "intermediate" }, { "name" : "Workday Performance", "level" : "intermediate" }, { "name" : "Workday Compensation", "level" : "intermediate" }, { "name" : "Workday Talent", "level" : "intermediate" }, { "name" : "Workday Extend", "level" : "intermediate" }, { "name" : "Workday Integration", "level" : "intermediate" }, { "name" : "EIB loading", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" }, { "name" : "Termination", "level" : "intermediate" }, { "name" : "Transfer", "level" : "intermediate" }, { "name" : "Probation Period", "level" : "intermediate" }, { "name" : "Contract Management", "level" : "intermediate" }, { "name" : "Time Entry", "level" : "intermediate" }, { "name" : "Performance", "level" : "intermediate" }, { "name" : "Recruiting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Negotiation" } ], "majorSkills" : "Workday HCM, Workday Modules, HR Business", "majorSkillsList" : [ "Workday HCM", "Workday Modules", "HR Business" ], "coreResponsibilities" : "Analyze requirements, Design system solutions, Implement system solutions, Test system solutions, Change live systems, Support post go-live, Administer Workday system, Estimate impact, Determine priority, Determine urgency, Research solution influence, Discover root cause, Analyze solution feasibility, Provide best practice, Provide alternate solutions, Consider data accuracy, Consider user-friendliness, Consider system scalability, Consider rigorous logic, Make proper timeline, Implement solutions, Fix issues, Record configuration changes, Consider system performance, Organize user testing, Migrate configuration, Complete Peer Review, Complete Post Go-live Review, Invite users validate setup, Close tickets, Perform daily operation, Improve efficiency, Manage risk", "teamCollaboration" : "Work with global HR; Communicate with users; Manage stakeholder expectations; Report task progress", "projectManagementSkills" : [ "Task plans", "Task status tracking", "Task progress reporting", "Risk identification" ], "domainKnowledge" : "Workday system; Workday HCM; Workday Compensation; Workday Time Tracking; Workday Talent; Workday Extend; Workday Integration; HR business; Onboarding; Termination; Transfer; Probation Period; Contract Management; Absence; Time Entry; Performance; Recruiting; IT audit regulations; HR audit regulations; Finance audit regulations; Workday methodology; Workday implementation; Workday migration", "domainList" : [ "workday-system", "workday-hcm", "workday-compensation", "workday-time-tracking", "workday-talent", "workday-extend", "workday-integration", "hr-business", "onboarding", "termination", "transfer", "probation-period", "contract-management", "absence", "time-entry", "performance", "recruiting", "it-audit-regulations", "hr-audit-regulations", "finance-audit-regulations", "workday-methodology", "workday-implementation", "workday-migration" ], "domainSpecificKnowledge" : [ "Workday system", "Workday HCM", "Workday Compensation", "Workday Time Tracking", "Workday Talent", "Workday Extend", "Workday Integration", "HR business", "Onboarding", "Termination", "Transfer", "Probation Period", "Contract Management", "Absence", "Time Entry", "Performance", "Recruiting", "IT audit regulations", "HR audit regulations", "Finance audit regulations", "Workday methodology", "Workday implementation", "Workday migration" ], "toolProficiency" : [ "Workday Community", "Workday official tools", "EIB" ], "communicationSkills" : "Answer questions professionally; Communicate in good manner", "documentationSkills" : "Record configuration changes", "continuousLearning" : "Workday Community; Workday official tools", "problemSolvingSkills" : "Root cause analysis; Analyze feasibility; Solve problems", "qualificationsBasic" : "Fluent English, Experience Workday HCM, Master one Workday Module, Familiar Workday security, Familiar EIB loading, Work independently experienced module, Master Workday methodology, Master Workday implementation method, Master Workday migration tool, Basic HR knowledge, Master one HR area, Systematic thinking, Global thinking, Negotiation skills, Manage stakeholder expectations, Basic IT audit knowledge, Basic HR audit knowledge, Basic Finance audit knowledge, Face work pressure rationally, Respectful, Honest, Consistent, Closed communication loop, Basic project management awareness, Formulate task plans, Follow-up task status, Report task progress, Identify potential risks", "qualificationsPreferred" : "Speak Korean/Chinese, Native Korean speaker, Native Chinese speaker, 2+ full lifecycle Workday HCM, 2+ years Workday Extend, 5+ years Workday Functional consultant", "rawDescription" : "About Coupang Coupang is a global company with offices in several countries. Coupang is reimagining the commerce experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Powered by a dynamic network and a culture of customer-centricity, Coupang has broken tradeoffs around speed, selection and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide. 365 days a year. We are doing this for millions of consumers in Korea. Korea is home to one of the largest and fastest-growing e-commerce opportunities anywhere in the world. Coupang is creating a world in which Customers ask, “How did I ever live without Coupang?”. Job Overview Coupang Workday HRIS Team is a global team which has team member in Korea and China. The team is responsible for Coupang Global Workday system operation. We use our professional Workday system technical ability to work with global HR teams on Workday system solution upgrade. The work process stages including requirement analysis, system solution design, system solution implementation, testing, change live, post go-live supporting, administration, etc. The scope of Workday HR function modules includes Core HCM, Compensation, Time Tracking, Talent precisely estimating the impact, if it is an individual case, whether it is worthy to taking time and effort to do research, or if it is a common issue, how to determine priority and urgency. Solution design for new requirements and system existed issues Fully researching influence on system configuration resulted from new requirements/ Completely discovering root cause. Analyzing feasibility of solution. Utilizing Workday Community and other Workday official tools expertly. Providing best practice based on learning Workday product logic. If Workday solution has some shortcomings, providing alternate solutions. Considering data accuracy, user-friendliness, system scalability and rigorous logic into solution design. Following Workday methodology, fully considering priority and resource management, making proper timeline with stakeholders. System implementation and Issue fix. Doing jobs based on Coupang implementation process, recording all configuration changes in word or excel. Fully considering system performance during implementation. Well organizing user testing. Migrating configuration into PROD tenant precisely, complete Peer Review and Post Go-live Review timely. Inviting users to validate setup and closing tickets. Other responsibilities: Daily Operation, efficiency improvement, risk management. Basic Qualifications: Multiple language skills: It is preferred that your English is fluent, and you can speak Korean/Chinese or that you are native Korean/ Chinese speaker, but you could use English for daily communication. Communication Skills: You are polite and have consciousness of customer service. You could patiently and professionally answer questions from Workday Users who are coming from different countries and regions and having different background. You would communicate with others in a good manner. Workday Knowledge: You are required to have experience and knowledge of Workday HCM and other modules like Absence, Time Tracking, Performance, Compensation, Extend You should master at least one Workday Module: HCM, Absence, Compensation, Time Tracking, Talent, Performance, Extend, Integration. You are familiar with Workday security setup and EIB loading. You could work independently on experienced module, including providing solution design or solving problems by your own. For less-experienced modules, you are also able to provide solution or fix issue with the help of other members. You should master Workday methodology, implementation method and migration tool. HR Knowledge: You should own basic knowledge on HR business, like Onboarding, Termination, Transfer, Probation Period, Contract Management, Absence and Time Entry, Performance and Recruiting. You must master one of them. Other Capabilities: Systematic Thinking: systematic thinking is important for this job; we hope you are good at analyzing and distinguishing all kinds of requirements. Global Thinking: whenever you do job, you have company-wide perspective. You have good negotiation skills, you could manage stakeholder’s expectation, for some unreasonable requests, you would refuse them firmly and politely. You understand basic knowledge on IT/HR/Finance audit regulations. You could face work pressure rationally and manage it well. You are respectful, honest, and consistent, closed communication loop. You have the basic awareness of project management, including but not limited to the formulation of task plans, active follow-up and tracking of task status, reporting task progress to stakeholders, and identifying potential risks in task execution. Preferred Experience: 2+ full lifecycle implementation of Workday HCM modules, for global organizations. 2+ years Workday Extend Development. 5+ years Workday Functional implementation consultant experiences, working for Workday or any implementation partner. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/", "summaryDescription" : "Senior HRIS Specialist [L5] at Coupang. Skills: Workday HCM, Workday Modules, HR Business. Analyze requirements. Design system solutions", "postedDate" : "2026-06-15T23:24:15.398", "createdAt" : "2026-06-15T23:24:15.398", "lastUpdated" : "2026-06-16T09:33:16.474", "ingestTimestamp" : "2026-06-15T23:24:15.398", "mongoId" : "6a30575ff292fd229cf38c05", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Workday HCM", "Workday Absence", "Workday Time Tracking", "Workday Performance", "Workday Compensation", "Workday Talent", "Workday Extend", "Workday Integration", "EIB loading", "Onboarding", "Termination", "Transfer", "Probation Period", "Contract Management", "Time Entry", "Performance", "Recruiting", "Negotiation", "Workday Modules", "HR Business", "System solution design", "System solution implementation", "Requirement analysis", "Root cause analysis", "Solution feasibility analysis", "Best practice", "Alternate solutions", "Data accuracy", "User-friendliness", "System scalability", "Rigorous logic", "Timeline management", "System performance", "User testing", "Peer Review", "Post Go-live Review", "Daily Operation", "Efficiency improvement", "Risk management", "Customer service consciousness", "Project management", "Task plans", "Task status tracking", "Task progress reporting", "Risk identification", "Workday system", "HR business", "Absence", "IT audit regulations", "HR audit regulations", "Finance audit regulations", "Workday methodology", "Workday implementation", "Workday migration", "Workday Community", "Workday official tools", "EIB" ], "skillCount" : 57, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307629f292fd229c016b35", "title" : "Principal Engineer (L5)", "company" : "Twilio", "salary" : { "min" : 5500000.0, "max" : 8500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Principal Engineer (L5) in the Technology industry in India, adjusted for executive seniority and remote work." }, "location" : "Remote - India", "locations" : [ "Remote - India" ], "timestamp" : "2026-06-16T14:25:26.912", "fingerprint" : "f041bbf95b5c657e6c6e9cf4f228bce3ebdb72f5ed473e36a754a167abbb208b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/twilio/jobs/7996776", "externalId" : "7996776", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "remote" } ], "locationText" : "India", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Principal Engineer (L5), Twilio’s Segment team About the job As a Principal Engineer on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP). Responsibilities In this role, you’ll: Own and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment. Architect and operate always-available, complex distributed systems in cloud environments. Guide technical decisions, articulating trade-offs between cost, performance, and reliability. Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec). Excellent abilities in high level service design -- modeling interfaces and internals in a properly modular, composable, and extensible way. Expert programming experience in Go or similar object-oriented languages. Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges. Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture. Excellent communication, problem-solving, and operational excellence skills. Desired: Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes). Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus). Familiarity with AI/ML technologies. Experience managing and operating AWS infrastructure Experience working in a geographically distributed team. Location This role will be remote, and based in India (only in Kanataka, Tamil Nadu, Maharashtra, Telangana, Delhi). Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.", "summaryDescription" : "Principal Engineer (L5) at Twilio", "postedDate" : "2026-06-16T01:19:15.434", "createdAt" : "2026-06-16T01:19:15.434", "lastUpdated" : "2026-06-16T14:25:26.912", "ingestTimestamp" : "2026-06-16T01:19:15.434", "mongoId" : "6a307629f292fd229c016b35", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Executive", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305119f292fd229cefa078", "title" : "Quality Specialist Complaints", "industry" : "Support", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Quality Specialist in the Pharma industry in India, adjusted for remote work and a mid-seniority level." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T12:16:53.334", "fingerprint" : "c24167c2754d1a75d96c84850046ea8e8654c729f0fd48e469fa047466bfc299", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/09c4f1cc-0e31-40ab-849a-c5b4974bb02f/apply", "externalId" : "09c4f1cc-0e31-40ab-849a-c5b4974bb02f", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "remote" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "QMS", "professionalSkills" : [ "Quality management", "Regulatory compliance", "Incident investigation" ], "hardSkillsList" : [ "Documentation systems" ], "hardSkills" : [ { "name" : "Documentation systems", "level" : "intermediate" } ], "majorSkills" : "Quality assurance, Complaint handling, Regulatory affairs", "majorSkillsList" : [ "Quality assurance", "Complaint handling", "Regulatory affairs" ], "coreResponsibilities" : "Develop quality plans, Implement quality programs, Maintain quality programs, Coordinate regulatory inspections, Support regulatory inspections, Ensure compliance with regulations, Monitor quality standards, Ensure implementation of QMS, Record reported cases, Assess reported cases, Document reported cases, Handle product complaints, Handle quality incidents", "teamCollaboration" : "Cross-functional teams; International teams; Customer Service; Key Account Managers; Medical Information", "domainKnowledge" : "Pharmaceutical quality; Drug-related risks; Pharmaceutical quality defects; GMP; GDP", "domainList" : [ "pharmaceutical-quality", "drug-related-risks", "pharmaceutical-quality-defects", "gmp", "gdp" ], "domainSpecificKnowledge" : [ "Pharmaceutical quality", "Drug-related risks", "Pharmaceutical quality defects", "GMP", "GDP" ], "toolProficiency" : [ "QMS" ], "communicationSkills" : "Excellent communication", "documentationSkills" : "Document reported cases", "continuousLearning" : "Professional development; Training opportunities; International quality frameworks; International regulatory frameworks", "problemSolvingSkills" : "Problem-solving abilities; Analytical mindset", "qualificationsBasic" : "Degree in Pharmacy, Life Sciences, Chemistry, or related scientific discipline, Experience in Quality Assurance, Quality Control, or Pharmacovigilance within pharmaceutical industry, Understanding of GMP, GDP, and regulatory compliance frameworks, Experience in handling product complaints and quality incident investigations", "qualificationsPreferred" : "Experience in regulatory inspections related to manufacturing and wholesale distribution licenses", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Develop, implement, and maintain quality plans and programs in alignment with internal and regulatory requirements Coordinate and support regulatory inspections related to manufacturing and wholesale distribution licenses Ensure compliance with applicable regulations in close collaboration with the Regulatory Affairs Manager Monitor Group quality standards and ensure effective implementation within the local Quality Management System (QMS) Record, assess, and document reported cases of drug-related risks or suspected pharmaceutical quality defects Act as a key point of contact for complaint handling in collaboration with Customer Service, Key Account Managers, Medical Information, and other internal stakeholders Requirements: Degree in Pharmacy, Life Sciences, Chemistry, or a related scientific discipline Experience in Quality Assurance, Quality Control, or Pharmacovigilance within the pharmaceutical industry Strong understanding of GMP, GDP, and regulatory compliance frameworks Experience in handling product complaints and quality incident investigations Excellent communication skills with the ability to work across cross-functional and international teams Strong analytical mindset, attention to detail, and problem-solving abilities Proficiency in documentation systems and Quality Management Systems (QMS) Benefits: Competitive compensation package aligned with industry standards Health and wellness benefits including medical coverage Opportunities for professional development and training Exposure to international quality and regulatory frameworks Collaborative and cross-functional working environment Potential flexibility in working arrangements depending on role requirements ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Quality Specialist Complaints. Skills: Quality assurance, Complaint handling, Regulatory affairs. Develop quality plans. Implement quality programs", "postedDate" : "2026-06-15T06:09:49.140", "createdAt" : "2026-06-15T06:09:49.140", "lastUpdated" : "2026-06-16T12:16:53.334", "ingestTimestamp" : "2026-06-16T03:22:21.597", "mongoId" : "6a305119f292fd229cefa078", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Documentation systems", "Quality assurance", "Complaint handling", "Regulatory affairs", "Quality management", "Regulatory compliance", "Incident investigation", "Pharmaceutical quality", "Drug-related risks", "Pharmaceutical quality defects", "GMP", "GDP", "QMS" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30575ff292fd229cf38c58", "title" : "Sr. Principal, Product Management", "company" : "Coupang", "industry" : "E-Commerce", "salary" : { "min" : 7500000.0, "max" : 1.2E7, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Sr. Principal, Product Management in E-Commerce in Bengaluru, India, adjusted for seniority and company size." }, "location" : "Bengaluru", "locations" : [ "Bengaluru" ], "timestamp" : "2026-06-16T10:42:01.209", "fingerprint" : "3a35ee25a18862e9c8ea2f6436c6cd5b63e4b62b1a219cfaffe66e60d430917c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/coupanginternal/jobs/7999715?gh_jid=7999715", "externalId" : "7999715", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, India", "experienceMinYears" : 12, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Product strategy, Roadmap, User stories", "majorSkillsList" : [ "Product strategy", "Roadmap", "User stories" ], "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "  Please complete the attached Internal Transfer Request Form and submit.   Please make sure to apply with your Coupang e-mail address.        Senior Principal Product Management - Internal Payroll Systems Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. Coupang is one of the largest and fastest growing commerce platforms on the planet. We are a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. Role Overview Coupang is seeking a strategic, results-driven Senior Principal Product Management to lead our internal payroll product portfolios. In this critical leadership role, you will define the vision, strategy, and execution of the platforms our workforce and finance teams rely on globally. You will bridge the gap between business operations and engineering, driving transformation to build highly scalable, secure, and automated internal systems. This role focuses on Workforce (Payroll) Systems, and internal operational platforms, driving efficiency through automation, scalable architecture, and strong product thinking. Key Responsibilities Product Roadmap: Define and champion a long-term product vision and roadmap for internal payroll processing, taxation, core accounting, and financial planning systems. Transformation: Identify opportunities to automate, standardize, and simplify complex payroll workflows to reduce manual overhead and improve operational efficiency. Product Lifecycle Management: Oversee the end-to-end execution of product development, from ideation and requirements definition to testing, launch, and continuous optimization. Data-Driven Culture: Establish KPIs and metrics for internal product success, measuring adoption, system reliability, processing accuracy, and user satisfaction. Qualifications 12+ years in Product Management, with at least 5+ years specializing in enterprise financial systems, HRIS, or payroll platforms. Strong communication and influence skills across technical and non-technical stakeholders; able to align teams around clear priorities. Experience building products that interface with ERPs (e.g., SAP, Oracle) or modern fintech/HR SaaS stack. Experience defining product roadmaps, resourcing needs to achieve goals and effectively advocating for those Demonstrated strength in data-driven decision making, experimentation, and KPI ownership in fast-paced environments. Strong communication and influence skills across technical and non-technical stakeholders; able to align teams around clear priorities. Demonstrated ability to manage complex trade-offs among time, cost, reliability, and customer experience. Strong software engineering and technology understanding to influence engineering and business stake holders on product solutioning and product roadmap. Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work. Details to consider Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Equal Opportunities for All Coupang is an equal opportunity employer and is committed to equal opportunity regardless of color, ancestry, religion, sex, nation origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/   Please complete the attached Internal Transfer Request Form and submit.   Please make sure to apply with your Coupang e-mail address.    ", "summaryDescription" : "Sr. Principal, Product Management at Coupang. Skills: Product strategy, Roadmap, User stories. Develop product strategy. Define product roadmap", "postedDate" : "2026-06-15T23:27:42.248", "createdAt" : "2026-06-15T23:27:42.248", "lastUpdated" : "2026-06-16T10:42:01.209", "ingestTimestamp" : "2026-06-15T23:27:42.248", "mongoId" : "6a30575ff292fd229cf38c58", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Product strategy", "Roadmap", "User stories", "Roadmap planning" ], "skillCount" : 4, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Executive", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305197f292fd229cf02e5a", "title" : "Sr. Manager, Project Management", "company" : "GMR Marketing", "salary" : { "min" : 72000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - GMR", "locations" : [ "Remote - GMR" ], "timestamp" : "2026-06-16T07:06:15.946", "fingerprint" : "8b94780fdc742f5c3a639dad7cac1454e5992580b71f567aaad062e7389337b8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://gmrmarketing.com/about/careers/corporate-job-board/agency-position?gh_jid=5252324008", "externalId" : "5252324008", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : true, "rawDescription" : "ABOUT GMR MARKETING We are the Experience Agency Making Unforgettable Stories Born of Humanity NOT JUST EXPERIENTIAL. EXPERIENCE. The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same. NOT JUST TELLING. MAKING. The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget. NOT JUST CONSUMERS. HUMANS. It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people. GMR is looking for a seasoned project management professional to join our growing team within the Enablement Office, a group focused on streamlining how we work and driving operational excellence across the agency. In this role, you’ll take the lead on end-to-end project management from concept to execution. You will be the go-to person for ensuring everything stays on time, on budget, and on strategy. You’ll partner closely with cross-functional teams across the agency while overseeing all project phases and deliverables. This is a highly visible client-facing role that requires strong financial management skills, a proactive mindset, and the ability to lead teams through complex timelines and shifting priorities. If you thrive in fast-paced environments, love collaborating across teams, and want to help shape how we deliver bold, creative work, we’d love to meet you! REQUIRED SKILLS Program Leadership. You’ll take the lead on managing complex, multi-workstream programs from planning and estimating to scoping and execution—partnering closely with internal teams, clients, and external sports stakeholders (teams/leagues, venues, talent, and rights-holders). You’ll be responsible for keeping projects on track financially and operationally, ensuring clear communication, role alignment, and smart risk management along the way. You’ll help improve how we work by identifying process gaps, driving continuous improvement, and supporting best practices across teams—especially for time-sensitive, event-led delivery. Financial Acumen. You have experience managing and maintaining budgets, tracking estimates, and communicating financial check-ins or updates to collaborative partners—including sports partnership-specific line items such as rights fees, talent/appearance costs, venue/vendor labor, event-day staffing, travel, shipping, permits, and contingency. You can manage burn, forecast changes, and support invoice tracking and reconciliation across multiple partners. Program Management. You’ll oversee every aspect of projects from end-to-end planning, resourcing, and execution—ensuring everything stays on track and within budget. That includes building estimates and SOWs with input from subject matter experts, managing workflows and changes, and proactively addressing risks or roadblocks. For sports partnership work, this also includes managing rights delivery and activation requirements (assets, approvals, and partner obligations), coordinating with venues and event operations, and driving game-day/event readiness across creative, production, digital, PR, and brand teams. Your ability to think strategically while managing day-to-day details will help shape clear roadmaps and deliver successful outcomes. Global Hospitality and Sports Program Management. You will proactively identify at-risk projects, address issues and escalate issues, and manage end-to-end workflows and change management for our global event and hospitality programs. You will create project estimates and SOWs based on subject matter experts' (SME) input. You will also monitor project financials to identify potential overruns, take corrective action when needed, and develop program roadmaps and tactical plans. Experience with global event or hospitality programs preferred. Production & Activation Delivery You will lead the delivery of complex experiential programs from production planning through live activation, ensuring creative intent is translated into executable, well‑sequenced plans. This includes overseeing production timelines, run‑of‑show development, vendor and fabrication coordination, on‑site staffing, and activation readiness across creative, production, operations, and client teams. You bring a calm, solutions‑oriented leadership style to live environments—anticipating risks, making fast decisions in partnership with cross‑functional leads, and ensuring teams are supported to deliver high‑quality work on time, on budget, and to standard. Team Development. You’ll lead a team of project professionals, guiding their day-to-day work while supporting their long-term growth. As a manager and coach, you’ll help team members develop their skills, reach their goals, and stay aligned with GMR’s values. You’ll foster a culture of continuous learning, encourage fresh ideas, and ensure the team has the tools and support they need to succeed. Dynamic. You’re a natural problem-solver who takes initiative, stays organized, and knows how to adapt when things change. You thrive in fast-paced environments and know how to keep things moving without losing sight of the details—especially when managing live moments, last-minute stakeholder requests, and event-day pivots. The annual range for this role varies between $72,000- $85,000 and may vary depending on the candidate’s experience. Benefits for this role include health/vision/dental insurance, 401k, employee stock purchase plan, vacation, personal days and paid holiday time. You are also eligible to participate in disability, life insurance, FSA/HSA plans subject to the terms and conditions of such benefit plans. IMPACT & INCLUSION Our workplace is for ALL. We foster a culture where every background and perspective is valued so we can create meaningful memories that resonate with everyone. We aim to cultivate belonging by meeting people where they are, removing obstacles, and building on their strengths to unlock their fullest contributions. We are committed to recognizing, nurturing, and unleashing the potential in every individual on our team. Together, we're creating something powerful with purpose and impact. Our guiding principles can be found here. To view our compliance policies, please go to the main menu on our site GMR Marketing: Experience Marketing Agency.", "summaryDescription" : "Sr. Manager, Project Management at GMR Marketing", "postedDate" : "2026-06-15T23:22:23.943", "createdAt" : "2026-06-15T23:22:23.943", "lastUpdated" : "2026-06-16T07:06:15.946", "ingestTimestamp" : "2026-06-15T23:22:23.943", "mongoId" : "6a305197f292fd229cf02e5a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 72000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5df974d8ee00a08dfff9", "title" : "Senior Instock Management Specialist (Global Sourcing Fresh) [L5]", "company" : "Coupang", "salary" : { "min" : 7.5E7, "max" : 1.1E8, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Instock Management Specialist (L5) in Seoul, South Korea, adjusted for seniority, e-commerce industry, and company size." }, "location" : "Seoul, South Korea", "locations" : [ "Seoul", "South Korea" ], "timestamp" : "2026-06-15T02:43:32.530", "fingerprint" : "7726ce03595af324e0c3f32740a503bb53d2cc09a5558f35e1b98328e4b5405e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/coupanginternal/jobs/7988177?gh_jid=7988177", "externalId" : "7988177", "structuredLocations" : [ { "city" : "Seoul", "country" : "South Korea", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "37.5666791,126.9782914" } ], "locationText" : "Seoul, South Korea", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL, Excel, Macro, Python", "professionalSkills" : [ "Supply Chain Management", "Business Administration", "Engineering", "Import/Export", "Inventory Management", "Demand Forecasting", "Market Trends", "Business Insights", "Supply Chain", "Operations", "Process Development", "Process Improvement", "Data Analysis", "Tool Development", "Dashboard Development" ], "hardSkillsList" : [ "Data extraction", "Data analysis", "Demand forecasting", "Inventory management", "Process automation" ], "softSkillsList" : [ "Problem solving" ], "hardSkills" : [ { "name" : "Data extraction", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Demand forecasting", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Process automation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem solving" } ], "majorSkills" : "Inventory Management, Demand Forecasting, Global Sourcing, Data Analysis", "majorSkillsList" : [ "Inventory Management", "Demand Forecasting", "Global Sourcing", "Data Analysis" ], "coreResponsibilities" : "Manage quality of Global Sourcing imported goods using, Establish and operate management plans for superior product, Manage appropriate inventory for Global Sourcing customer needs, Develop and maintain demand forecasts using historical data,, Drive consensus on demand plans, Communicate with supply chain, finance, and operations teams, Proactively share demand forecast changes and risks with, Implement best practices and automation to increase efficiency, Monitor forecasting and inventory management systems, Develop processes and controls, Continuously improve existing capabilities, Extract data insights related to inventory operations, Develop effective tools and dashboards to present insights", "teamCollaboration" : "Supply chain; Finance; Operations teams; Sellers", "domainKnowledge" : "Global Sourcing; Fresh Produce", "domainList" : [ "global-sourcing", "fresh-produce" ], "domainSpecificKnowledge" : [ "Global Sourcing", "Fresh Produce" ], "toolProficiency" : [ "SQL", "Excel" ], "communicationSkills" : "Business English", "problemSolvingSkills" : "Find solutions in complex and rapidly changing environments", "qualificationsBasic" : "Bachelor's degree in Supply Chain Management, Business Administration, Engineering, or related field, 8+ years of experience in import/export with manufacturers or distributors, Expertise in product inventory operations, Data extraction and analysis skills (SQL, Excel, etc.), Business English proficiency", "qualificationsPreferred" : "MBA preferred, Proficiency in Macro and Python, Fluent Korean and English, Ability to prioritize tasks, Ability to find solutions in complex and rapidly changing environments, Experience achieving business results by collaborating with sellers", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다. Please complete the attached Internal Transfer Request Form and submit. 반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다. Please make sure to apply with your Coupang e-mail address. 회사 소개 쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 \"쿠팡 없이 그동안 어떻게 살았을까?\" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 리테일 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다. 쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다. 쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현가능한 한계를 뛰어넘고 있습니다. 고가용성(Always-on) 과 최첨단의 앞선 기술(High-tech), 초연결사회(Hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요. 직무 소개 Retail Global Business 직수입팀의 Instock Manager는 Global Sourcing 수입 상품의 품질 전반을 관리하기 위해 시스템을 활용하여 데이터를 구축하고 우수한 상품을 취급할 수 있도록 관리 방안을 수립, 운영합니다. 업무 내용 Global Sourcing 고객의 니즈에 필요한 적절한 재고의 관리 과거 데이터, 시장 동향, 비즈니스 인사이트를 활용하여 수요 예측을 개발하고 유지 수요 계획에 대한 합의를 이끌고, 공급망, 재무, 운영팀과 커뮤니케이션 수요 예측 변경 사항 및 리스크를 관련 이해관계자에게 사전에 공유 효율성과 확장성을 높이기 위해 모범 사례 및 자동화를 도입 Forecasting, Inventory Management 시스템을 모니터링하며 프로세스와 통제 방안을 개발하고 기존 역량을 지속적으로 개선 재고 운영 관련 데이터 인사이트 추출, 효과적인 툴과 대시보드를 개발하여 인사이트 제시 자격 요건 공급망 관리, 경영학, 공학 또는 관련 분야의 학사 학위 보유하신 분 (MBA 우대) 제조사, 유통사에서 수입, 수출에 대한 경력 8년 이상 보유하신 분 상품 재고 업무에 대한 전문성을 갖추고 계신 분 데이터 추출 및 분석 가능하신 분 (SQL, Excel 등) 비즈니스 영어 가능하신 분 우대 사항 Macro, Python 다루실 줄 아시는 분 유창한 한국어 및 영어 구사가 가능한 분 일의 우선순위를 정할 수 있고 복잡하고 빠르게 변화하는 환경에서 해결책을 찾을 수 있는 분 판매자와 협력하여 비즈니스 성과를 달성한 경험이 있으신 분 전형 절차 및 안내 사항 전형 절차 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 참고 사항 본 공고는 모집 완료 시 조기 마감될 수 있습니다. 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 개인정보 처리방침  쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy  서류 반환 정책  본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다. Please complete the attached Internal Transfer Request Form and submit. 반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다. Please make sure to apply with your Coupang e-mail address.", "summaryDescription" : "Senior Instock Management Specialist (Global Sourcing Fresh) [L5] at Coupang. Skills: Inventory Management, Demand Forecasting, Global Sourcing, Data Analysis. Manage quality of Global Sourcing imported goods using. Establish and operate management plans for superior product", "postedDate" : "2026-06-12T21:40:33.635", "createdAt" : "2026-06-12T21:40:33.635", "lastUpdated" : "2026-06-15T02:43:32.530", "ingestTimestamp" : "2026-06-12T21:40:33.635", "mongoId" : "6a2c5df974d8ee00a08dfff9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data extraction", "Data analysis", "Demand forecasting", "Inventory management", "Process automation", "Problem solving", "Inventory Management", "Demand Forecasting", "Global Sourcing", "Data Analysis", "Supply Chain Management", "Business Administration", "Engineering", "Import/Export", "Market Trends", "Business Insights", "Supply Chain", "Operations", "Process Development", "Process Improvement", "Tool Development", "Dashboard Development", "Fresh Produce", "SQL", "Excel" ], "skillCount" : 25, "jobCategory" : "retail", "jobSubcategory" : "retail-pmo-&-global-business", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a309c26f292fd229c0f78b2", "title" : "Sr. Manager - Account Management, Intermodal", "company" : "Uber Freight", "salary" : { "min" : 101000.0, "max" : 123000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T11:11:41.627", "fingerprint" : "28f78684c0e6a4e4f5551086a7e23e500758fbe7f5a0db6942a8248712ed771e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/uberfreight/jobs/5196024008", "externalId" : "5196024008", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "hybrid" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2628 About the Role A Sr. Manager, Intermodal Operations sets the strategy across the multiple teams that own intermodal account operations, supporting both the brokerage and transportation management lines of business. Working closely with their director and senior leadership, they create alignment across functional teams and fully understand the levers that drive key performance metrics. They are expected to create operational efficiency within their team, drive adoption toward process improvement, and demonstrate strong management and team development capabilities. They are a visible leader with broad influence and relationships across the organization. This person will manage a team consisting of operations coordinators, account managers, associate managers, and operations managers in the US and MX. At this level, they are expected to continually develop new operational execution strategies and improve the core efficiency of Uber Freight. They should be viewed as thought leaders, sought out by their peers for advice outside of their immediate scope. They should be mature managers, skilled at hiring and developing a high performance team. They should be comfortable presenting to senior executives, crafting strategy, driving deep accountability, and facilitating solution selling at some of UF's largest accounts. What the Candidate Will Do: Effectively translate business unit goals into an operational plan / roadmap for the team. Identify problems before they surface and solve key pain points for Uber Freight customers and the Uber Freight internal org. Build and inspire a culture of high quality customer service across the Uber Freight organization. Estimate, seek out, and allocate team / cross-functional resources to meet objectives. Build a data-driven culture of continuous improvement, form creative strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately. Influence the broader organization on the importance of customer obsession and defect reduction. Understand trade-offs between CSAT and other key metrics and incorporate this awareness into strategy, stakeholder management, and process design. See and unlock new business opportunities with measured impact to company objectives Basic Qualifications Bachelors degree and/or 4+ years of working experience 5+ years of experience in the Freight industry, particularly in Intermodal 2+ years of managerial experience Preferred Qualifications Strong organizational skills A bias for using data to make informed decisions Deep experience working with cross-departmental stakeholders to accomplish business goals History of setting a vision for a team, especially through use of data Trusted advisor across their peer group Skilled at and committed to developing talent Benefits & Compensation for U. S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. California: The target base salary for this position is between $101,000-123,000 About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com. Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice. EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.", "summaryDescription" : "Sr. Manager - Account Management, Intermodal at Uber Freight", "postedDate" : "2026-06-16T03:16:44.103", "createdAt" : "2026-06-16T03:16:44.103", "lastUpdated" : "2026-06-16T11:11:41.627", "ingestTimestamp" : "2026-06-16T03:16:44.103", "mongoId" : "6a309c26f292fd229c0f78b2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 101000, "salaryAnnualMax" : 123000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a09f2121663d49372a83bf1", "title" : "SR. TALENT MANAGEMENT SPECIALIST", "company" : "Amazon.com Services LLC", "industry" : "Human Resources, pxt", "salary" : { "min" : 80000.0, "max" : 170200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, USA", "locations" : [ "Seattle, Washington, USA" ], "timestamp" : "2026-06-15T01:42:22.156", "fingerprint" : "ec5e6d01e6a9d806d0228d0470a71e2ca45c8423afb9daaded63f2f6b247d62e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10411953/apply", "externalId" : "3766f81a-e2c8-4b8a-98a0-75e93e4a4984", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Talent management", "Leadership development", "Performance management", "Organizational effectiveness", "Career progression", "Talent strategy", "Talent acquisition", "Management consulting", "Program management", "Business reviews", "Talent deep-dives", "Talent program decisions", "Talent initiatives", "Talent data analysis", "Talent program development", "Talent gap analysis", "Pipeline development", "Career mapping", "Upskilling pathways", "Leadership development programs", "Succession planning", "Vendor management", "Performance management process", "Talent calibration", "Promotion frameworks", "Data analytics", "Predictive analytics", "Stakeholder management", "Content strategy", "UX improvements", "Manager enablement", "Product roadmap influence", "Harmonize discordant views", "Issue resolution", "End-user experience improvement", "Special projects" ], "hardSkillsList" : [ "Predictive analysis", "Data analysis", "Talent data analysis", "Talent metrics", "Talent trends", "Talent recommendations", "Narrative writing", "Process design", "System administration", "Stakeholder training", "Continuous improvement", "Scalable frameworks", "Toolkits", "Playbooks", "Templates" ], "softSkillsList" : [ "Problem-solver", "Creative thinking", "Innovative thinking", "High judgment", "Customer obsession", "Leadership" ], "hardSkills" : [ { "name" : "Predictive analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Talent data analysis", "level" : "intermediate" }, { "name" : "Talent metrics", "level" : "intermediate" }, { "name" : "Talent trends", "level" : "intermediate" }, { "name" : "Talent recommendations", "level" : "intermediate" }, { "name" : "Narrative writing", "level" : "intermediate" }, { "name" : "Process design", "level" : "intermediate" }, { "name" : "System administration", "level" : "intermediate" }, { "name" : "Stakeholder training", "level" : "intermediate" }, { "name" : "Continuous improvement", "level" : "intermediate" }, { "name" : "Scalable frameworks", "level" : "intermediate" }, { "name" : "Toolkits", "level" : "intermediate" }, { "name" : "Playbooks", "level" : "intermediate" }, { "name" : "Templates", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem-solver" }, { "name" : "Creative thinking" }, { "name" : "Innovative thinking" }, { "name" : "High judgment" }, { "name" : "Customer obsession" }, { "name" : "Leadership" } ], "majorSkills" : "Talent management, Leadership development, Performance management, Organizational effectiveness", "majorSkillsList" : [ "Talent management", "Leadership development", "Performance management", "Organizational effectiveness" ], "coreResponsibilities" : "Identify talent gaps, Develop closure strategies, Design career mapping frameworks, Design upskilling pathways, Design leadership development programs, Own leadership development programs, Facilitate leadership development, Create adaptive learning pathways, Scale leadership development, Augment leadership development, Re-imagine leadership development, Lead high-potential identification, Lead mentorship programs, Lead talent reviews, Lead succession planning, Drive adoption of programs, Measure program effectiveness, Iterate based on feedback, Manage vendor relationships, Manage vendor contracts, Drive LinkedIn Learning adoption, Own performance management process, Administer performance management system, Design performance management process, Train stakeholders on performance management, Improve performance management process, Design performance management frameworks, Design talent calibration processes, Design promotion frameworks, Develop toolkits, Develop playbooks, Develop templates, Define talent metrics, Monitor talent metrics, Gather talent data, Analyze talent data, Interpret talent data, Provide actionable insights, Evaluate processes, Drive strategic decisions, Own talent business reviews, Support talent deep-dives, Present metrics, Present trends, Present recommendations, Write narratives, Present narratives to leadership, Conduct predictive analytics, Forecast talent gaps, Inform proactive development strategies, Co-own One Medical One Source page, Drive content strategy, Improve UX, Influence product roadmap, Foster constructive dialogue, Harmonize discordant views, Lead resolution of issues, Improve end-user experience, Mentor employees, Develop employees, Participate in promotion processes, Participate in recruitment processes, Own special projects, Partner with Professional Development, Partner with program teams, Partner with HRBPs, Lead end-to-end delivery, Present simplified solutions", "teamCollaboration" : "Business leaders; HR teams; Business Leadership; HR Business Partners; Compensation teams; Central talent management; Product teams; Cross-functional teams; Professional Development; Program teams", "projectManagementSkills" : [ "Project management", "Program management", "Manage multiple projects", "Manage priorities" ], "domainKnowledge" : "Healthcare; Clinical operations; Amazon PXT; Talent Management processes; Amazon Leadership Principles", "domainList" : [ "healthcare", "clinical-operations", "amazon-pxt", "talent-management-processes", "amazon-leadership-principles" ], "domainSpecificKnowledge" : [ "Healthcare", "Clinical operations", "Amazon PXT", "Talent Management processes", "Amazon Leadership Principles" ], "toolProficiency" : [ "Amazon tools", "LinkedIn Learning", "Contract Central" ], "communicationSkills" : "Present to leadership; Write narratives", "documentationSkills" : "Write narratives", "problemSolvingSkills" : "Problem solving; Data-driven decision making; Analytical minded; Creative problem-solver; Innovative thinking; Handle ambiguous challenges", "qualificationsBasic" : "Bachelor's degree or equivalent, 7+ years HR experience, 7+ years talent acquisition experience, 7+ years management consulting experience, 7+ years project management experience, Manage multiple projects, Communicate with multiple stakeholders, Communicate with C-level executives, Communicate with cross-functional teams, Handle ambiguous challenges, Prior HRBP experience, Prior Talent Management COE experience, Apply knowledge of Amazon PXT processes, Apply knowledge of Amazon Talent Management processes", "qualificationsPreferred" : "Sophisticated data analysis experience, Creative data analysis experience, Translate analysis to deliverables, Translate analysis to presentations, Partner with business leaders, Experience in healthcare, Experience in technology, Experience in fast-paced organizations, Experience in complex organizations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon One Medical's Talent Management team is a dedicated, standalone function that directly supports One Medical Professional Corporation — separate from Amazon's centralized Talent Management Center of Excellence. We are seeking a Sr. Talent Management Specialist to help build high-impact programs that improve the employee and manager experience across One Medical's unique clinical and non-clinical workforce. This is a rare opportunity to shape talent strategy for a healthcare organization operating within Amazon's ecosystem. Unlike centralized corporate talent functions, our team is embedded within One Medical and operates at the intersection of healthcare and technology — requiring us to design talent solutions tailored to the distinct needs of a professional medical corporation. You'll have the autonomy to pioneer new approaches that adapt best practices from both healthcare and tech industries. We own high-impact initiatives end-to-end — including talent management, leadership development, performance management, organizational effectiveness, and career progression. Our programs are purpose-built for One Medical Professional Corporation's diverse workforce — including healthcare providers, clinical operations, and central teams — and we actively collaborate with Amazon's Talent Management COE to adopt and adapt enterprise tools and frameworks in ways that serve our unique population. The successful candidate will be a creative problem-solver who can balance data-driven insights with innovative thinking. You'll need to think beyond traditional HR solutions to design talent programs that work seamlessly across both clinical and non-clinical environments—requiring fresh approaches to leadership development, career pathing, and performance management in a healthcare setting. Incumbent must be data-driven and analytically minded. In this role, you will be responsible for gathering, analyzing, and interpreting talent data to provide actionable insights to evaluate our processes and drive strategic talent program decisions across the organization. This position will interact with business leaders and HR teams across One Medical's clinical and operations organizations. In this role, you will own inputs for business reviews (MBRs/QBRs), lead talent deep-dives across the organization, and partner closely with Business Leadership, HR Business Partners, and Compensation to ensure talent strategies are aligned, competitive, and tailored to the needs of each population. This role offers a significant opportunity to influence organizational processes and priorities. Key job responsibilities Talent Gap Analysis & Internal Mobility: - Partner with business leaders to identify talent gaps and develop closure strategies through predictive analysis, internal mobility, and pipeline development (including Career Choice partnerships) - Design career mapping frameworks and upskilling pathways that bridge clinical and non-clinical career paths, clarifying progression opportunities and required competencies Leadership Development - Design and own end-to-end leadership development programs (including New Leader Orientation and facilitation) for healthcare leaders balancing clinical excellence and operational efficiency; create adaptive learning pathways for demanding clinical schedules - Think Big to scale, augment, or re-imagine programs; lead high-potential identification, mentorship, talent reviews, and succession planning - Work across all leadership levels to drive adoption, measure effectiveness, and iterate based on feedback and business impact - Manage vendor relationships/contracts (including Contract Central) for talent management systems; partner with AHS L&D to drive LinkedIn Learning adoption across One Medical Performance Management - Own and drive strategy for the end-to-end performance management process—system administration, process design, stakeholder training, and continuous improvement—including assessment, planning, and migration to Amazon tools - Design and implement scalable performance management frameworks, talent calibration processes, and promotion frameworks aligned with Amazon's Leadership Principles and One Medical's clinical excellence standards - Develop toolkits, playbooks, and templates that enable HRBPs to support leaders through calibration, promotion cycles, and performance conversations Data Analytics & Insights - Define and monitor metrics for talent initiatives including retention rates, promotion rates, engagement scores, and leadership pipeline health - Gather, analyze, and interpret talent data to provide actionable insights that evaluate processes and drive strategic decisions - Own talent business reviews (MBRs) and support deep-dives, presenting metrics, trends, and recommendations to senior leadership - Write narratives (6-pagers, MBR/QBR/HBR/YBR, COEs, Mission, Tenets, PR/FAQs) and present to leadership and cross-functional teams - Conduct predictive analytics to forecast talent gaps and inform proactive development strategies Stakeholder Management & Influence - Co-own the One Medical One Source page with the L&D Specialist, driving content strategy and UX improvements that increase resource utilization and support manager enablement - Liaison with central talent management and product teams to influence product roadmap for talent tools - Foster constructive dialogue, harmonize discordant views, and lead resolution of contentious issues during talent discussions - Continuously improve end-user experience with content, communications, and resources; mentor and develop others; participate in promotion and recruitment processes Strategic Projects & Programs - Own special projects related to talent management as they arise, partnering with Professional Development, program teams, and HRBPs - Lead end-to-end delivery of simplified solutions, presenting approaches with benefits and trade-offs - Manage multiple complex projects simultaneously—workback plans, success metrics, and timely delivery—navigating significant ambiguity to define strategy and long-term solutions About the team The One Medical PXT team is at the center of our emerging healthcare business. Our mission is to make it dramatically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get healthy. You can expect all the challenges and benefits of being a part of a new business at Amazon: ability to invent and simplify, mission driven professionals, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems, leverage high judgment, look around corners, and strong customer obsession. Basic Qualifications: - Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field - 7+ years of HR, talent acquisition, management consulting, or project/program management experience - Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment - Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams - Experience handling ambiguous or undefined challenges through strong problem solving abilities - Prior experience in HRBP and/or Talent Management Center of Excellence related role applying knowledge of Amazon's PXT & Talent Management processes Preferred Qualifications: - Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations - Experience partnering with business leaders in highly complex and dynamic business settings - Experience in healthcare, technology, or other fast-paced, complex organizational environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 125,800.00 - 170,200.00 USD annually", "summaryDescription" : "SR. TALENT MANAGEMENT SPECIALIST at Amazon.com Services LLC. Skills: Talent management, Leadership development, Performance management, Organizational effectiveness. Identify talent gaps. Develop closure strategies", "postedDate" : "2026-06-13T04:31:10.282", "createdAt" : "2026-06-13T04:31:10.282", "lastUpdated" : "2026-06-15T01:42:22.156", "ingestTimestamp" : "2026-06-13T04:31:10.282", "mongoId" : "6a09f2121663d49372a83bf1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10411953/apply", "salaryAnnualMin" : 80000, "salaryAnnualMax" : 170200, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Predictive analysis", "Data analysis", "Talent data analysis", "Talent metrics", "Talent trends", "Talent recommendations", "Narrative writing", "Process design", "System administration", "Stakeholder training", "Continuous improvement", "Scalable frameworks", "Toolkits", "Playbooks", "Templates", "Problem-solver", "Creative thinking", "Innovative thinking", "High judgment", "Customer obsession", "Leadership", "Talent management", "Leadership development", "Performance management", "Organizational effectiveness", "Career progression", "Talent strategy", "Talent acquisition", "Management consulting", "Program management", "Business reviews", "Talent deep-dives", "Talent program decisions", "Talent initiatives", "Talent program development", "Talent gap analysis", "Pipeline development", "Career mapping", "Upskilling pathways", "Leadership development programs", "Succession planning", "Vendor management", "Performance management process", "Talent calibration", "Promotion frameworks", "Data analytics", "Predictive analytics", "Stakeholder management", "Content strategy", "UX improvements", "Manager enablement", "Product roadmap influence", "Harmonize discordant views", "Issue resolution", "End-user experience improvement", "Special projects", "Project management", "Manage multiple projects", "Manage priorities", "Healthcare", "Clinical operations", "Amazon PXT", "Talent Management processes", "Amazon Leadership Principles", "Amazon tools", "LinkedIn Learning", "Contract Central" ], "skillCount" : 67, "jobCategory" : "human-resources", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "6a2ca0f974d8ee00a09a3f34", "title" : "Staff Software Development Engineer L5", "company" : "Inovalon", "industry" : "3002 - Data Platform Engineering", "salary" : { "min" : 105000.0, "max" : 165000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for L5 Staff Software Development Engineer seniority and lead responsibilities in the healthcare industry." }, "location" : "BU: Insights", "locations" : [ "BU: Insights" ], "timestamp" : "2026-06-16T06:36:43.729", "fingerprint" : "b8c9293908ebf25166adf98bef07b07e88288dc937980a7a93307bc5c2e00d5c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/inovalon/9543d56f-6c9a-4efe-84bc-ff7eec8f287a/application", "externalId" : "9543d56f-6c9a-4efe-84bc-ff7eec8f287a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Java, Spring Boot, SQL, Snowflake, EMR, Spark, AWS, ECS, Glue, Step Functions, Lambda, S3", "professionalSkills" : [ "Data processing", "Project execution", "Data analysis", "Problem-solving", "System efficiency", "Scalability", "Security", "Software delivery automation", "System configuration automation", "Monitoring systems implementation", "Security standards adherence", "Compliance standards adherence", "AI-assisted development", "Manual validation", "Mentoring juniors" ], "hardSkillsList" : [ "Distributed data processing", "Automated testing", "Security standards", "Compliance standards" ], "hardSkills" : [ { "name" : "Distributed data processing", "level" : "intermediate" }, { "name" : "Automated testing", "level" : "intermediate" }, { "name" : "Security standards", "level" : "intermediate" }, { "name" : "Compliance standards", "level" : "intermediate" } ], "majorSkills" : "Data processing, AWS, Snowflake, Java", "majorSkillsList" : [ "Data processing", "AWS", "Snowflake", "Java" ], "coreResponsibilities" : "Evaluate technologies, Integrate technologies, Integrate frameworks, Develop data processing capabilities, Optimize data processing capabilities, Document technical designs, Document project scopes, Develop distributed data pipelines, Foster collaboration culture, Engage in design reviews, Engage in code reviews, Engage in test plan reviews, Engage with business stakeholders, Engage with architectural leads, Deliver compliant solutions, Tackle complex data challenges, Ensure system efficiency, Ensure system scalability, Ensure system security, Automate software delivery, Automate system configuration, Implement monitoring systems, Adhere to security standards, Adhere to compliance standards", "teamCollaboration" : "Collaborative problem-solving; Project execution collaboration; Design reviews; Code reviews; Test plan reviews; Engage with stakeholders; Engage with architects", "projectManagementSkills" : [ "Manage complex projects" ], "domainKnowledge" : "Healthcare industry; Healthcare regulations; HIPAA", "domainList" : [ "healthcare-industry", "healthcare-regulations", "hipaa" ], "domainSpecificKnowledge" : [ "Healthcare industry", "Healthcare regulations", "HIPAA" ], "toolProficiency" : [ "Spring Boot", "Snowflake", "EMR", "Spark", "ECS", "Glue", "Step Functions", "Lambda", "S3" ], "documentationSkills" : "Document technical designs; Document project scopes", "innovationCreativity" : "Leverage cutting-edge technology; Harness new technologies", "problemSolvingSkills" : "Problem-solving; Detailed analysis; Effective problem-solving", "specialRequirements" : "Primarily sedentary work, Occasional travel, Authorized to work in US", "qualificationsBasic" : "5+ years Java, Java expertise in Spring Boot, Deep SQL understanding, Deep Snowflake understanding, Big data technologies experience, AWS services experience, Design monitorable infrastructure, Automated testing processes design, Catch bugs early, Guarantee production uptime, Mature security-conscious approach, AI-assisted development, Use AI tools effectively, Rigorous manual validation, Manage complex projects, High-pressure scenarios experience, Exceptional problem-solving abilities, Team collaboration skills, Knowledge of healthcare regulations, Knowledge of HIPAA", "qualificationsPreferred" : "AI tools for debugging, AI tools for testing, Mentoring juniors on AI tools, Prevent blind reliance on AI", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Company: Inovalon is at the forefront of technological innovation in the healthcare industry. We leverage cutting-edge technology and data to drive the transformation of healthcare, aiming to improve outcomes and economics. Our dedication to our mission helps our clients succeed and, in turn, contributes to the betterment of healthcare for millions. Role Summary: The ideal candidate will spearhead the development and optimization of our data processing capabilities, harnessing new technologies and frameworks using AWS and Snowflake. This position demands a unique blend of technical expertise, a passion for data-driven healthcare solutions, and a dedication to collaborative problem-solving and project execution. Responsibilities - Evaluate and integrate cutting-edge technologies and frameworks for advanced data processing in AWS. - Document technical designs and project scopes, ensuring alignment with strategic goals. - Develop distributed data processing pipelines utilizing state-of-the-art tools and programming languages. - Foster a culture of collaboration, engaging in design, code, and test plan reviews. - Engage with business stakeholders and architectural leads to deliver high-quality, compliant solutions. - Tackle complex data challenges with detailed analysis and effective problem-solving. - Ensure system efficiency, scalability, and security through AWS cloud-based solutions. - Automate software delivery and system configuration to streamline operations. - Implement monitoring systems to ensure optimal performance and reliability. - Adhere to strict security and compliance standards, especially within the healthcare sector. Qualifications: - Solid programming experience in Java (5+ years), with expertise in Spring Boot. - Deep understanding of SQL, Snowflake, and big data technologies like EMR and Spark. - Experience with AWS services such as ECS, Glue, Step Functions, Lambda, and S3. - Proven ability to design monitorable infrastructure and automated testing processes that catch bugs early and guarantee production uptime. - The candidate must possess a mature, security-conscious approach to AI-assisted development, using AI tools effectively for tasks like debugging and testing while maintaining rigorous manual validation and mentoring juniors to prevent blind reliance on generated code. - Proven track record in managing complex projects in high-pressure scenarios. - Exceptional problem-solving abilities and team collaboration skills. - Bachelor's degree in computer science, Engineering, or a related field, or equivalent professional experience. - Knowledge of healthcare regulations and standards, including HIPAA. PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Primarily sedentary work in a remote setting. - Occasional travel may be required for training or team meetings. This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles. By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. To review the legal requirements, including all labor law posters, please visit this link https://postings.govdocs.com/#/8sZXnFNWk3KYs3F To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link https://www.inovalon.com/privacy-policy/", "summaryDescription" : "Staff Software Development Engineer L5 at Inovalon. Skills: Data processing, AWS, Snowflake, Java. Evaluate technologies. Integrate technologies", "createdAt" : "2026-06-14T20:11:54.718", "lastUpdated" : "2026-06-16T06:36:43.729", "ingestTimestamp" : "2026-06-14T20:11:54.718", "mongoId" : "6a2ca0f974d8ee00a09a3f34", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Distributed data processing", "Automated testing", "Security standards", "Compliance standards", "Data processing", "AWS", "Snowflake", "Java", "Project execution", "Data analysis", "Problem-solving", "System efficiency", "Scalability", "Security", "Software delivery automation", "System configuration automation", "Monitoring systems implementation", "Security standards adherence", "Compliance standards adherence", "AI-assisted development", "Manual validation", "Mentoring juniors", "Manage complex projects", "Healthcare industry", "Healthcare regulations", "HIPAA", "Spring Boot", "EMR", "Spark", "ECS", "Glue", "Step Functions", "Lambda", "S3" ], "skillCount" : 34, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c604b74d8ee00a08f2563", "title" : "Sr. Compliance Specialist - Care Management Programs", "industry" : "Healthcare", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Compliance Specialist in Phoenix, AZ, adjusted for the healthcare industry and senior experience level." }, "location" : "Phoenix, AZ", "locations" : [ "Phoenix, AZ" ], "timestamp" : "2026-06-15T22:59:59.680", "fingerprint" : "431e7230dddf1530422b3dcebfe8b0ccdeadd4ba7c83e2076623d14809f3259f", "source" : "jazzhr", "language" : "en", "externalId" : "qLpbp6KOF4", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Phoenix", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4484367,-112.0741410" } ], "locationText" : "Phoenix, Arizona, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Risk management", "Legal analysis", "Compliance oversight" ], "hardSkillsList" : [ "Regulatory requirements" ], "hardSkills" : [ { "name" : "Regulatory requirements", "level" : "intermediate" } ], "majorSkills" : "Compliance, Care management", "majorSkillsList" : [ "Compliance", "Care management" ], "coreResponsibilities" : "Oversee compliance programs, Manage regulatory requirements, Analyze legal risks, Ensure compliance oversight", "domainKnowledge" : "Care management programs", "domainList" : [ "care-management-programs" ], "domainSpecificKnowledge" : [ "Care management programs" ], "remoteFriendly" : false, "summaryDescription" : "Sr. Compliance Specialist - Care Management Programs. Skills: Compliance, Care management. Oversee compliance programs. Manage regulatory requirements", "createdAt" : "2026-06-14T21:55:57.348", "lastUpdated" : "2026-06-15T22:59:59.680", "ingestTimestamp" : "2026-06-14T21:55:57.348", "mongoId" : "6a2c604b74d8ee00a08f2563", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Regulatory requirements", "Compliance", "Care management", "Risk management", "Legal analysis", "Compliance oversight", "Care management programs" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Senior", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a493374d8ee00a05e3fd6", "title" : "Brand Management Specialist [L5~L6-I] (Beauty)", "company" : "Coupang", "industry" : "Retail", "salary" : { "min" : 6.5E7, "max" : 9.5E7, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Brand Management Specialist in Seoul, South Korea, adjusted for the e-commerce industry and company size." }, "location" : "Seoul, South Korea", "locations" : [ "Seoul", "South Korea" ], "timestamp" : "2026-06-14T23:22:57.549", "fingerprint" : "76b483668aa954ca1edd68f6d7f9ff99991d6c4fb1e955ead21dccdadc17c395", "source" : "greenhouse", "language" : "ko", "applyUrl" : "https://boards.greenhouse.io/coupanginternal/jobs/7984342?gh_jid=7984342", "externalId" : "7984342", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seoul", "country" : "South Korea", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "37.5666791,126.9782914" } ], "locationText" : "Seoul, South Korea", "minimumEducation" : "Bachelor's", "experienceMinYears" : 12, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Category strategy", "Revenue structure design", "Partnership management", "Vendor negotiation" ], "hardSkillsList" : [ "Sales management", "Profit management", "Inventory management", "Sourcing", "Marketing execution", "Negotiation" ], "hardSkills" : [ { "name" : "Sales management", "level" : "intermediate" }, { "name" : "Profit management", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Sourcing", "level" : "intermediate" }, { "name" : "Marketing execution", "level" : "intermediate" }, { "name" : "Negotiation", "level" : "intermediate" } ], "majorSkills" : "Brand management, Category management, E-commerce, Sales", "majorSkillsList" : [ "Brand management", "Category management", "E-commerce", "Sales" ], "coreResponsibilities" : "Manage sales, profit, inventory, Develop and execute strategies, Strengthen brand partnerships, Discover new vendors, Sourcing beauty products, Execute marketing events, Manage internal communications, Manage external communications, Maximize sales and profit, Review category performance, Negotiate with partners, Review category performance weekly, Review category performance monthly, Review category performance quarterly, Check achievement rates, Execute necessary strategies", "teamCollaboration" : "Brand partners; New vendors", "domainKnowledge" : "Beauty industry; Luxury beauty; Derma beauty", "domainList" : [ "beauty-industry", "luxury-beauty", "derma-beauty" ], "domainSpecificKnowledge" : [ "Beauty industry", "Luxury beauty", "Derma beauty" ], "qualificationsBasic" : "Bachelor's degree, 12+ years related experience, Retail business interest, Brand manager experience, Sales experience, Channel marketing experience, Direct purchase buyer experience, E-commerce MD experience, B2B sales experience, Negotiation experience", "qualificationsPreferred" : "E-commerce platform understanding, Beauty industry experience, Customer and market understanding, Product planning experience, Category management experience, Product planning experience, Data proficiency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다. Please complete the attached Internal Transfer Request Form and submit. 반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다. Please make sure to apply with your Coupang e-mail address. 회사 소개 쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 \"쿠팡 없이 그동안 어떻게 살았을까?\" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 리테일 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다. 쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다. 쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현가능한 한계를 뛰어넘고 있습니다. 고가용성(Always-on) 과 최첨단의 앞선 기술(High-tech), 초연결사회(Hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요. 조직 소개 우리는 주어진 역할을 넘어 과감한 실행력을 지향합니다. 쿠팡 리테일은 로켓배송의 압도적인 성장을 실질적인 비즈니스 성과로 창출해 나가고 있는 핵심 조직입니다. 쿠팡 리테일에서는 카테고리 전략과 수익 구조를 직접 설계하며 유통 산업의 새로운 표준을 정립합니다. 데이터와 고객 중심 사고로 성장을 견인할 시니어/리드급 인재에게 쿠팡은 커리어 확장의 최고의 무대가 될 것입니다. 정해진 답을 따르기보다는 과감한 시도로 성과를 증명해 온 분이라면, 로켓배송과 함께 그 가치를 더 크게 키워 보시기 바랍니다. 로켓배송은 세계적 수준의 압도적인 기술과 물류 인프라를 바탕으로 오늘 주문하면 내일 도착하는 쿠팡의 핵심 서비스입니다. 상품의 직접 매입부터 보관, 배송, 반품까지 전 과정을 쿠팡이 책임지는 End-to-End 방식입니다. *로켓배송 Brand Manager 소개 영상 : Link 직무 소개 쿠팡의 리테일 뷰티 사업부에서는 뷰티 산업의 혁신을 선도하며. 고객에게 최고의 쇼핑경험을 제공하고 있습니다. 럭셔리, 더마 등 다양한 브랜드의 뷰티 제품을 로켓배송으로 바로 받아볼 수 있는 최고의 쇼핑 경험을 제공합니다. 뷰티 Brand Manager는 시장 트렌드와 고객 니즈를 기반으로 잠재력 있는 브랜드를 선제적으로 발굴하고, 쿠팡만의 차별화된 상품 구성을 기획하는 역할을 수행합니다. 무한한 성장 가능성을 갖고 있는 쿠팡의 뷰티 사업부에서, 특히 럭셔리 뷰티 시장을 함께 만들어갈 열정적인 분들의 많은 지원 바랍니다. 업무내용 뷰티 관련 카테고리의 매출, 이익, 재고 등의 선행관리및 운영전략 수립/실행하여 실적을 관리 뷰티 브랜드사와의 파트너십 강화, 잠재력이 높은 신규 업체를 발굴하는 등 주요 거래처 지속성장을 통한 시장 경쟁력 강화 뷰티 상품 소싱 및 행사, 마케팅과 관련된 내/외부 커뮤니케이션 및 실행 지속적인 카테고리 리뷰와 협력업체와의 협상을 통해 매출과 이익을 극대화 이를 위해 주별, 월별, 분기별 카테고리 리뷰하고, 달성률을 정기적으로 점검하여 필요 전략 수행 자격요건 학사학위 이상을 취득하신 분 12년 이상의 관련 경험이 있거나 리테일 비즈니스에 관심이 있으신 분 제조사에서의 브랜드매니저, 영업, 채널 마케팅 경력 또는 유통사에서의 직매입 바이어, 이커머스 MD 경력 열정적으로 업무에 임할 수 있는 분 B2B 영업 혹은 뛰어난 협상 경험이 있으신 분 우대사항 이커머스 플랫폼에 대해 이해가 있으신 분 뷰티 관련 경험이 있으시고, 목표(성장과 혁신)에 대해 비전을 제시하며 실행할 수 있는 분 고객과 시장에 대한 이해가 있으신 분 상품 기획이나 카테고리 운영 경험이 있으신 분 상품 Planning 경험과 Data에 밝으신 분 [쿠팡 BM 인터뷰 동영상] https://youtu.be/d9DMI_YoqUk https://www.youtube.com/watch?v=XtccSoZGAiE&t=2s 반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다. Please complete the attached Internal Transfer Request Form and submit. 반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다. Please make sure to apply with your Coupang e-mail address.", "summaryDescription" : "Brand Management Specialist [L5~L6-I] (Beauty) at Coupang. Skills: Brand management, Category management, E-commerce, Sales. Manage sales, profit, inventory. Develop and execute strategies", "postedDate" : "2026-06-12T00:10:50.695", "createdAt" : "2026-06-12T00:10:50.695", "lastUpdated" : "2026-06-14T23:22:57.549", "ingestTimestamp" : "2026-06-12T00:10:50.695", "mongoId" : "6a2a493374d8ee00a05e3fd6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Sales management", "Profit management", "Inventory management", "Sourcing", "Marketing execution", "Negotiation", "Brand management", "Category management", "E-commerce", "Sales", "Category strategy", "Revenue structure design", "Partnership management", "Vendor negotiation", "Beauty industry", "Luxury beauty", "Derma beauty" ], "skillCount" : 17, "jobCategory" : "other", "jobSubcategory" : "hpc-and-beauty", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail" }, { "id" : "69d769692beec4dd3dc8ebb0", "title" : "Risk Management Specialist", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Risk Management Specialist in Austin, TX, adjusted for government industry and full-time employment." }, "location" : "826891", "locations" : [ "826891", "
Austin:1117 Trinity St (320TX-4002)
1117 Trinity St
Austin, 78701-1919

" ], "timestamp" : "2026-06-16T01:05:33.125", "fingerprint" : "2b92c937796b1bfe6b2a279f7cb1b82da3a24a18f4a719ab73fc5e0d438a85dc", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=34538", "externalId" : "34538", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Risk management", "Information security", "Loss control", "Workers' compensation", "Safety programs", "Compliance reviews", "Risk assessments", "Program management" ], "hardSkillsList" : [ "Risk management", "Information security", "Loss control", "Workers' compensation", "Safety programs", "Compliance reviews", "Risk assessments", "Program management" ], "hardSkills" : [ { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Information security", "level" : "intermediate" }, { "name" : "Loss control", "level" : "intermediate" }, { "name" : "Workers' compensation", "level" : "intermediate" }, { "name" : "Safety programs", "level" : "intermediate" }, { "name" : "Compliance reviews", "level" : "intermediate" }, { "name" : "Risk assessments", "level" : "intermediate" }, { "name" : "Program management", "level" : "intermediate" } ], "majorSkills" : "Risk management, Compliance, Insurance", "majorSkillsList" : [ "Risk management", "Compliance", "Insurance" ], "coreResponsibilities" : "Implement agency risk management programs, Conduct risk management, Collaborate in planning initiatives, Develop department statewide initiatives, Implement department statewide initiatives, Conduct compliance reviews, Assist with risk assessments program, Develop risk management program policies, Implement risk management program policies, Review risk management program policies, Assist with department incident reports, Review risk programs for compliance, Conduct on-site inspections, Identify hazards, Identify risk exposures", "domainKnowledge" : "Risk management; Insurance", "domainList" : [ "risk-management", "insurance" ], "domainSpecificKnowledge" : [ "Risk management", "Insurance" ], "problemSolvingSkills" : "Gather facts; Correlate facts; Analyze facts; Devise solutions", "specialRequirements" : "Up to 25% travel", "qualificationsBasic" : "Two years of full-time experience in planning or operation of risk management, information security, loss control, and/or the workers' compensation and safety programs", "qualificationsPreferred" : "State agency experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE: Texas Workforce Commission connects people with careers across the state. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St., Austin, Texas in the Risk and Security Management department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: You will be a highly motivated professional ready to join the Risk & Security Management Department. You are a self-starting, collaborative problem solver with strong task management and organizational skills who understands the importance of teamwork. WHAT YOU WILL DO: The Risk Management Specialist II performs moderately complex (journey-level) risk management work. Work involves implementing agency risk management programs and conducting risk management. Works under general supervision, with limited latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: -Collaborate in the planning, developing, and implementing department statewide initiatives. -Conducts compliance reviews for mandatory bulletin boards. -Assists with risk assessments program. -Develop, implement, and review risk management program policies and procedures. -Assist with department incident reports for assessment and risk mitigation. -Review risk programs for compliance with applicable state laws and agency policies. -Conduct on-site inspections of agency facilities to identify hazards and risk exposures. -Perform other duties as assigned. YOU QUALIFY WITH: -Two years of full-time experience in planning or operation of risk management, information security, loss control, and/or the workers' compensation and safety programs. -Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: -Working knowledge of statutes, rules/regulations, standards, guidelines, and best practices involving risk management, compliance and Insurance. -Ability to gather, correlate, and analyze facts, to devise solutions to problems. -Proficiency in developing, evaluating, and interpreting policies and procedures. -Knowledge of program management processes and techniques. -State agency experience. YOU GAIN: - A Family Friendly Certified Workplace. - Competitive salary: $4,833.34/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Duty involves up to 25% travel within the state of Texas. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Safety.pdf HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Risk Management Specialist at Texas Workforce Commission. Skills: Risk management, Compliance, Insurance. Implement agency risk management programs. Conduct risk management", "createdAt" : "2026-06-14T21:16:29.932", "lastUpdated" : "2026-06-16T01:05:33.125", "ingestTimestamp" : "2026-06-14T21:16:29.932", "mongoId" : "69d769692beec4dd3dc8ebb0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Risk management", "Information security", "Loss control", "Workers' compensation", "Safety programs", "Compliance reviews", "Risk assessments", "Program management", "Compliance", "Insurance" ], "skillCount" : 10, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c799f74d8ee00a09420ad", "title" : "Inventory Management Specialist", "company" : "Wedgewood Pharmacy", "salary" : { "min" : 24.0, "max" : 26.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Jose, CA", "locations" : [ "San Jose", "CA" ], "timestamp" : "2026-06-16T00:40:19.966", "fingerprint" : "06d6fe0bda5494d083d6d31c5303ef1501d055f1fe79a679e152140154da045c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/wedgewoodpharmacy/jobs/4275805009", "externalId" : "4275805009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Jose", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3361663,-121.8905910" } ], "locationText" : "San Jose, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Diploma or equivalent", "experienceMinYears" : 1, "professionalSkills" : [ "Inventory management", "Process improvement" ], "hardSkillsList" : [ "Inventory control", "Cycle counting", "Stock rotation", "Receiving procedures", "Shipping procedures", "Data entry" ], "hardSkills" : [ { "name" : "Inventory control", "level" : "intermediate" }, { "name" : "Cycle counting", "level" : "intermediate" }, { "name" : "Stock rotation", "level" : "intermediate" }, { "name" : "Receiving procedures", "level" : "intermediate" }, { "name" : "Shipping procedures", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" } ], "majorSkills" : "Inventory management, Process improvement", "majorSkillsList" : [ "Inventory management", "Process improvement" ], "coreResponsibilities" : "Receive, unpack, and verify incoming inventory, Stock shelves and maintain inventory levels, Conduct regular cycle counts and physical inventories, Identify and report discrepancies or damages, Process outgoing shipments accurately, Maintain a clean and organized stockroom, Assist with inventory-related data entry and record-keeping, Follow all safety and security procedures", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Pharmaceutical inventory", "domainList" : [ "pharmaceutical-inventory" ], "domainSpecificKnowledge" : [ "Pharmaceutical inventory" ], "toolProficiency" : [ "Inventory management software" ], "problemSolvingSkills" : "Identify discrepancies", "qualificationsBasic" : "1+ year of experience in inventory management, High School Diploma or equivalent", "qualificationsPreferred" : "Associate's degree or higher, Experience with inventory management software, Experience with pharmaceutical inventory", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health. Job Summary: This role is responsible for maintaining adequate inventory levels, stocking the production supply rooms, processing incoming raw materials, managing materials in the ERP system, and completing annual physical inventories. Moreover, the role is responsible for promoting our mission to improve patient outcomes through high-quality outsourced pharmaceuticals. Shift: Monday - Friday 7:00 AM - 3:30 PM Essential Functions: Responsible for incoming materials processing and inventory management. Devises policies and procedures in the area of inventory control. Performs light-to-medium material-handling functions within the department, moving product and components as required. Manages cycle counting of physical materials and ensures accuracy of stock levels. Maintains material data in the ERP system and manages receipt of inventory through software transactions. Reconciles potential inventory losses, investigates shortages and discrepancies, and performs KPI indicator assessments. Processes rejected materials and records information, as needed. Responsible for stock issuance and returns for production activities. Notifies the Quality Department when cGMP shipments arrive. Leads the efforts to sanitize materials in the controlled area. Works in other functions within the department, as needed. Works well collaboratively with others Builds positive working relationships across teams Demonstrates flexibility in handling changing priorities Required Skills & Abilities: APICs / CPIM certification is strongly desired. Knowledge of cGMP guidelines/standards required. Demonstrated written and oral communication skills. Ability to manage time and adhere to time frames. Detail and accuracy-oriented. Computer abilities, including data management and shipping software. Excellent organizational skills. Knowledge of processing materials in an ERP system. DOT HazMat training desired. Able to lift up to 50 lbs. and stand for extended periods when required. Ability to operate materials handling equipment, including pallet jacks and forklifts, preferred Physical Requirements (if applicable): Able to lift up to 49 lbs. and stand for extended periods when required. Ability to operate materials handling equipment, including pallet jacks and forklifts, preferred Required Credentials: 1+ years’ experience in a pharmaceutical environment High School Diploma or equivalent. Bachelor’s degree (a plus) Pay Range $24—$26 USD Why We Do What We Do At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued. Our Commitment to Inclusion Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.", "summaryDescription" : "Inventory Management Specialist at Wedgewood Pharmacy. Skills: Inventory management, Process improvement. Receive, unpack, and verify incoming inventory. Stock shelves and maintain inventory levels", "postedDate" : "2026-06-14T20:05:54.232", "createdAt" : "2026-06-14T20:05:54.232", "lastUpdated" : "2026-06-16T00:40:19.966", "ingestTimestamp" : "2026-06-14T20:05:54.232", "mongoId" : "6a2c799f74d8ee00a09420ad", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 26, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Inventory control", "Cycle counting", "Stock rotation", "Receiving procedures", "Shipping procedures", "Data entry", "Inventory management", "Process improvement", "Pharmaceutical inventory", "Inventory management software" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30967ef292fd229c0d4693", "title" : "Sr. Director Program Management - Strategic Systems", "company" : "Shield AI", "industry" : "Leadership", "salary" : { "min" : 210000.0, "max" : 310000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Washington, DC", "locations" : [ "Washington, DC" ], "timestamp" : "2026-06-16T12:37:22.549", "fingerprint" : "777189fb93e2f8136b3f4b7f1e3e52961982422c9de1d4da057d90027b5e4546", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/shieldai/b0cef3dd-9468-4d89-a8ea-39453ba72353/apply", "externalId" : "b0cef3dd-9468-4d89-a8ea-39453ba72353", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : false, "rawDescription" : "## Description Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: The Senior Director of Program Management will be responsible for the shaping and execution of a portfolio of programs at the cutting edge of Shield AI’s Hivemind business. The selected candidate will direct internal investment projects to align with Product Roadmaps and achieve growth in emerging domains. They will manage active contracts and ensure continued on-time, on-target deliveries, and be accountable for excellence in execution. The selected candidate will manage a team of Technical Program Managers to execute internally funded product development and customer-funded delivery programs. They will define the required resources to transition new products to market and ensure the execution of product development roadmaps. The selected candidate will work closely with Product and Engineering leadership to grow the Hivemind business across multiple new domains. ## What You'll Do Ensure all program elements are flawlessly executed Deliver exceptional, proven, and reliable performance in support of customer and end-user’s needs through execution of each phase (Initiation, Planning, Execution, Monitoring, Closure) of Shield AI’s programs.  Support internal team and customer relationships Facilitate execution and address or escalate issues for programs, projects, and operational performance.   Own development and ongoing execution of project plans, scope, schedule, and management, astutely evaluating the balance and re-balance the often-shifting customer cost, schedule, and technical parameters/priorities of each program as it progresses during the overall life cycle.   Develop and maintain effective relationships with a broad range of stakeholders including managers, customers, key partners and suppliers, both locally and internationally. Be able to operate and make decisions that reflect cultural nuances and overarching political and/or military factors.  Drive the accurate and timely tracking and reporting of internal budget, resource, and project management standard metrics   Drive the accurate and timely tracking and reporting of all customer or end user contractually required deliverables Drive a consistent cadence of well-organized, well-facilitated, and effective meetings, including preparation and follow up activities   Complete critical path analyses including the evaluation of potential means to accelerate the pace or mitigate identified risks  Identify potential bottlenecks or delays in programs and drive efforts to achieve schedule milestones.  Support business development efforts as they develop & evolve from current programs and related opportunities, including requests for tender, proposal, or information, expressions of interest, and unsolicited offers. ## Required Qualifications Experience delivering new development products to an operational environment. Experience sustaining software-centric products. Exceptional interpersonal skills (verbal and written) and ability to lead by influence and collaboration.  Proven experience driving complex program execution and ability to focus on long-term business objectives.   Experience with Earned Value and managing Gate Reviews, Estimates at Completion (EACs) and Program Management Reviews (PMRs).  Experience in technical program management and ability to run multiple projects. Expert understanding of complex project financials. ## Preferred Qualfications Experience in software development Experience in autonomy development DoD contracting experience ## Additional Information #LI-KK1 #LG Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. ### Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. ", "summaryDescription" : "Sr. Director Program Management - Strategic Systems at Shield AI", "postedDate" : "2026-06-15T23:34:56.011", "createdAt" : "2026-06-15T23:34:56.011", "lastUpdated" : "2026-06-16T12:37:22.549", "ingestTimestamp" : "2026-06-16T03:23:25.901", "mongoId" : "6a30967ef292fd229c0d4693", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 210000, "salaryAnnualMax" : 310000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Defense Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306f13f292fd229cfe4e31", "title" : "Sr. Digital Marketing Specialist", "company" : "Smartsheet", "industry" : "SaaS", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Sr. Digital Marketing Specialist in India, adjusted for seniority, SaaS industry, and hybrid work model." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T12:08:20.880", "fingerprint" : "b2b7e5987feeb0524595d762b9ef45add883bc2ab3bc1633c9c5d4c5847ed69d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/smartsheet/jobs/8007183", "externalId" : "8007183", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "hybrid" } ], "locationText" : "India", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "coreResponsibilities" : "Focus on brand strategy, Focus on customer acquisition, Focus on campaign management, Focus on growth metrics", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. What You'll Do Lead SEO/AEO performance tracking and analysis Build and maintain the measurement framework for SEO and AEO performance — organic search visibility, AI engine mention rates, keyword rankings, content gap analysis, and attribution to pipeline. Translate performance data into clear priorities and recommendations, identifying where Smartsheet is winning, where we're losing ground, and where the highest-value opportunities exist — and partnering with content and strategy teams to act on them. Track and analyze Smartsheet's visibility across AI engine experiences (ChatGPT, Gemini, Perplexity, Google AI Mode/Overview) and bring insights that inform our AEO content and optimization approach. Stay close to algorithm changes, AI search trends, and competitive dynamics, and bring a current, informed perspective to the team's planning conversations. Support and strengthen paid media performance Conduct account audits across paid search and paid social channels — identifying structural inefficiencies, performance gaps, and opportunities to improve return on investment. Develop and execute testing strategies across ad copy, audiences, bidding approaches, and landing pages — with clear hypotheses, clean measurement, and results that feed into channel decisions. Partner with paid media leads as an analytical resource on complex performance questions, budget scenarios, and channel mix assessments. Manage the finance relationship across paid channels — including budget tracking, vendor invoice management, reconciliation, and reporting — ensuring accuracy and alignment with financial operations. Inform decisions through clear communication Synthesize channel performance into concise narratives for senior audiences — turning data into something stakeholders can act on. Partner with marketing operations, analytics, and finance to ensure data infrastructure supports reliable, actionable measurement. Surface emerging opportunities and gaps proactively — and come with recommendations, not just observations. What You Bring 8-10 years of experience in demand generation, performance marketing, or digital marketing — with meaningful hands-on experience across both paid media and SEO. Deep working knowledge of paid search and paid social platforms (Google Ads, LinkedIn Ads, Microsoft Ads) at a performance level. Strong SEO expertise — keyword research, competitive analysis, on-page optimization, content gap analysis, rank tracking — and a genuine understanding of how AEO and AI search are reshaping organic visibility. Proven ability to build performance frameworks and dashboards that connect channel activity to business outcomes, ideally including pipeline contribution. Experience managing financial processes across paid channels — budget tracking, reconciliation, vendor billing — and working directly with finance or operations partners. Strong analytical skills: comfortable working across large datasets, identifying what matters, and communicating it clearly to both technical and non-technical audiences. Excellent written and verbal communication in English, including experience presenting findings and recommendations to senior stakeholders. Comfortable operating independently in a global, cross-functional environment — good at navigating ambiguity and moving work forward without a lot of hand-holding. You'll Stand Out If You Have Experience with AEO-specific tools or AI engine visibility tracking (e.g., AirOps, Profound, or similar). Familiarity with B2B SaaS demand generation and MQL/pipeline attribution models. Working knowledge of SEMrush, Ahrefs, or similar platforms at a practitioner level. Experience working across paid and organic search in an integrated way. Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote", "summaryDescription" : "Sr. Digital Marketing Specialist at Smartsheet. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics. Focus on brand strategy. Focus on customer acquisition", "postedDate" : "2026-06-16T01:15:46.440", "createdAt" : "2026-06-16T01:15:46.440", "lastUpdated" : "2026-06-16T12:08:20.880", "ingestTimestamp" : "2026-06-16T01:15:46.440", "mongoId" : "6a306f13f292fd229cfe4e31", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c5df874d8ee00a08dff23", "title" : "Instock Management (Home Instock 1) [L5-L6]", "company" : "Coupang", "salary" : { "min" : 8.5E7, "max" : 1.3E8, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-commerce in Seoul, South Korea, adjusted for L5-L6 seniority at a large company." }, "location" : "Seoul, South Korea", "locations" : [ "Seoul", "South Korea" ], "certifications" : [ "CPIM" ], "timestamp" : "2026-06-15T00:49:26.262", "fingerprint" : "6676c31378dd0d087692763e496ca345b28340e809adbd93f8eb7a509e394553", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/coupanginternal/jobs/8002126?gh_jid=8002126", "externalId" : "8002126", "structuredLocations" : [ { "city" : "Seoul", "country" : "South Korea", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "37.5666791,126.9782914" } ], "locationText" : "Seoul, South Korea", "minimumEducation" : "Bachelor's", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL, Power BI", "professionalSkills" : [ "Supply Chain Management", "Retail Business", "Brand partnership", "Category management" ], "hardSkillsList" : [ "Inventory management", "Process establishment", "Process execution", "Process improvement" ], "hardSkills" : [ { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Process establishment", "level" : "intermediate" }, { "name" : "Process execution", "level" : "intermediate" }, { "name" : "Process improvement", "level" : "intermediate" } ], "majorSkills" : "Instock Management, Supply Chain, Retail Operations", "majorSkillsList" : [ "Instock Management", "Supply Chain", "Retail Operations" ], "coreResponsibilities" : "Maintain 100% availability for key products, Analyze root causes of stockouts, Establish sustainable processes, Execute sustainable processes, Build systematic collaboration with partners, Predict dynamic market conditions, Develop proactive customer response plans", "teamCollaboration" : "Major brand/manufacturer partnerships", "domainKnowledge" : "E-commerce retail; Supply Chain", "domainList" : [ "e-commerce-retail", "supply-chain" ], "domainSpecificKnowledge" : [ "E-commerce retail", "Supply Chain" ], "toolProficiency" : [ "SQL", "Power BI" ], "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Maintain 100% availability", "qualificationsBasic" : "Bachelor's degree, 8+ years experience, Interest in e-commerce retail business, Ability to present and execute vision for goals", "qualificationsPreferred" : "Management, engineering, or SCM major, SCM management experience, Inventory management experience, Sales experience, Finance experience, Procurement experience, Operations experience, Challenging and progressive mindset, SQL utilization, Power BI utilization, CPIM certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다. Please complete the attached Internal Transfer Request Form and submit. 반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다. Please make sure to apply with your Coupang e-mail address. 회사 소개 쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 \"쿠팡 없이 그동안 어떻게 살았을까?\" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 리테일 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다. 쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다. 쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현가능한 한계를 뛰어넘고 있습니다. 고가용성(Always-on) 과 최첨단의 앞선 기술(High-tech), 초연결사회(Hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요. 직무 소개 Retail Instock팀은 쿠팡의 코어 비즈니스인 리테일 사업부문에서, 고객에게 1년 365일, 하루 24시간 내내 구매가능한 재고 가용성을 확보하기 위해, 최고의 Supply Chain 을 구축하고 관리하는 부서입니다. 따라서, 리테일 인스탁 조직의 구성원들은 시장의 선도적인 Supply Chain 에 대한 경험과 지식을 갖추고, 다양한 시장 카테고리의 주요 브랜드사/제조사와 밀접한 파트너쉽을 구축할 수 있으며, 리테일 비즈니스의 성장전략을 적극적으로 제안 및 실행할 수 있는 핵심 리더들입니다. 업무 내용 쿠팡의 다양한 카테고리 내 주요 상품들의 100% 가용율 유지 (Availability) 결품의 근본 원인을 분석하고 해결방안 및 지속 가능한 프로세스 수립/실행 주요 파트너사와의 체계적인 협업 프로세스 구축 역동적인 시장상황을 빠르게 예측하고, 고객을 위한 선제적 대응방안 수립 자격 요건 학사 학위 보유하신 분 (전공무관) 총 경력 8년 이상 보유하신 분 이커머스 리테일 비즈니스에 관심이 있으신 분 목표에 대한 비전을 제시하며 실행하실 수 있는 분 우대 사항 경영, 공학/엔지니어링, SCM 관련 전공하신 분 SCM 관리, 재고관리 또는 영업, 재무, 조달 및 운영 등의 비즈니스 경험 보유하신 분 도전적이고 진취적인 마인드를 가진 분 SQL / Power BI 활용 가능하신 분 CPIM 자격 취득하신 분 전형 절차 및 안내 사항 전형 절차 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 참고 사항 본 공고는 모집 완료 시 조기 마감될 수 있습니다. 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 개인정보 처리방침  쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy  서류 반환 정책  본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다. Please complete the attached Internal Transfer Request Form and submit. 반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다. Please make sure to apply with your Coupang e-mail address.", "summaryDescription" : "Instock Management (Home Instock 1) [L5-L6] at Coupang. Skills: Instock Management, Supply Chain, Retail Operations. Maintain 100% availability for key products. Analyze root causes of stockouts", "postedDate" : "2026-06-12T21:53:52.445", "createdAt" : "2026-06-12T21:53:52.445", "lastUpdated" : "2026-06-15T00:49:26.262", "ingestTimestamp" : "2026-06-12T21:53:52.445", "mongoId" : "6a2c5df874d8ee00a08dff23", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Inventory management", "Process establishment", "Process execution", "Process improvement", "Instock Management", "Supply Chain", "Retail Operations", "Supply Chain Management", "Retail Business", "Brand partnership", "Category management", "E-commerce retail", "CPIM", "SQL", "Power BI" ], "skillCount" : 15, "jobCategory" : "other", "jobSubcategory" : "home-living-and-leisure", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a3063f9f292fd229cf9f980", "title" : "IT Asset Management Specialist", "company" : "Techland S. A.", "industry" : "Computer Games", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Asset Management Specialists in Poland, adjusted for mid-seniority and the technology industry in Wrocław." }, "location" : "Wrocław, Województwo dolnośląskie, Poland", "locations" : [ "Wrocław", "Województwo dolnośląskie", "Poland" ], "timestamp" : "2026-06-16T10:41:08.735", "fingerprint" : "01a3846ab8f007a273abfcdddecd5602d4206f77c560c5c4067f70800628c732", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/TechlandSA/744000132135169-it-asset-management-specialist", "externalId" : "744000132135169", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wrocław", "state" : "Lower Silesian Voivodeship", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.1263106,16.9781963" } ], "locationText" : "Wrocław, Lower Silesian Voivodeship, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "IT hardware, Software licensing, SQL", "professionalSkills" : [ "Asset management", "License management", "Financial processes", "Purchasing processes", "Procurement", "Vendor management", "Stakeholder management", "Process improvement", "Problem-solving" ], "hardSkillsList" : [ "Data analysis", "Reporting", "Inventory tracking", "Spreadsheet software", "Advanced functions", "Pivot tables", "Visualization", "Fixed asset processing", "Invoice processing" ], "softSkillsList" : [ "Organizational", "Stakeholder cooperation", "Proactive approach" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Inventory tracking", "level" : "intermediate" }, { "name" : "Spreadsheet software", "level" : "intermediate" }, { "name" : "Advanced functions", "level" : "intermediate" }, { "name" : "Pivot tables", "level" : "intermediate" }, { "name" : "Visualization", "level" : "intermediate" }, { "name" : "Fixed asset processing", "level" : "intermediate" }, { "name" : "Invoice processing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Organizational" }, { "name" : "Stakeholder cooperation" }, { "name" : "Proactive approach" } ], "majorSkills" : "IT Asset Management, Software Licensing, IT Procurement, Vendor Management", "majorSkillsList" : [ "IT Asset Management", "Software Licensing", "IT Procurement", "Vendor Management" ], "coreResponsibilities" : "Execute acquisition procedures of IT hardware, Execute acquisition procedures of software, Execute acquisition procedures of licenses, Execute acquisition procedures of IT services, Monitor license renewals, Monitor maintenance agreements, Monitor contract expiration dates, Ensure compliance with procurement standards, Ensure compliance with financial standards, Ensure compliance with licensing standards, Maintain accurate records of IT assets, Maintain accurate records of software licenses, Maintain accurate records of hardware inventory, Maintain accurate records of software inventory, Coordinate purchasing for development equipment, Coordinate purchasing for studio IT infrastructure, Support accounting for fixed assets, Support accounting for intangible assets, Cooperate with Finance team, Cooperate with Legal team, Cooperate with Security team, Cooperate with Controlling team, Cooperate with Procurement team, Cooperate with Operations team, Support purchasing workflows, Improve purchasing workflows, Optimize purchasing workflows, Support approval workflows, Improve approval workflows, Optimize approval workflows, Support hardware lifecycle management, Explore potential IT solutions, Explore potential IT offers, Explore potential IT vendors", "teamCollaboration" : "Cooperate with Finance; Cooperate with Legal; Cooperate with Security; Cooperate with Controlling; Cooperate with Procurement; Cooperate with Operations", "domainKnowledge" : "IT asset management; Software licensing; IT hardware; Vendor management; Fixed asset processing; Invoice processing; Gaming industry; Software industry; Technology industry", "domainList" : [ "it-asset-management", "software-licensing", "it-hardware", "vendor-management", "fixed-asset-processing", "invoice-processing", "gaming-industry", "software-industry", "technology-industry" ], "domainSpecificKnowledge" : [ "IT asset management", "Software licensing", "IT hardware", "Vendor management", "Fixed asset processing", "Invoice processing", "Gaming industry", "Software industry", "Technology industry" ], "toolProficiency" : [ "Spreadsheet software", "Online reporting tools", "BI systems", "ERP systems", "Procurement systems", "SAP", "GLPI", "OCS", "ITSM Tools" ], "communicationSkills" : "Stakeholder cooperation", "documentationSkills" : "Inventory tracking; Reporting", "continuousLearning" : "Development budget; Training days; Internal training; External training; Language classes", "problemSolvingSkills" : "Process improvement; Problem-solving", "outcomesObjectives" : "Ensure operational continuity; Ensure cost optimization; Ensure compliance; Ensure efficient management of IT assets; Ensure efficient management of supplier relationships", "qualificationsBasic" : "Experience in IT asset management, Experience in software/license management, Experience in IT procurement, Experience in IT hardware integration, Experience in IT hardware deployment, Good understanding of IT hardware, Good understanding of software licensing, Good understanding of vendor management, Good understanding of standard definition, Proficiency in spreadsheet software, Proficiency in data analysis, Proficiency in reporting, Proficiency in inventory tracking, Proficiency in advanced spreadsheet functions, Proficiency in pivot tables, Proficiency in visualization, Knowledge of fixed asset processing, Knowledge of invoice processing, Ability to manage multiple tasks, Ability to manage priorities, High attention to detail, High process accuracy, Organizational skills, Stakeholder cooperation skills, Good command of English", "qualificationsPreferred" : "Experience with ERP systems, Experience with procurement systems, Experience with SAP, Background in generating SQL reports, Hands-on knowledge of GLPI, Hands-on knowledge of OCS, Knowledge of ITSM Tools, Experience in gaming industry, Experience in software industry, Experience in technology industry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Techland is one of the biggest video game companies in Poland, with over 30 years of experience in the gaming industry. From our studios in Wroclaw and Warsaw, we’ve built an international team of more than 500 talented professionals, all dedicated to pushing the boundaries of game development. We’re known for creating iconic franchises like Call of Juarez and the zombie genre-defining Dying Light, which has been played by over 45 million players worldwide. With a focus on open-world action, storytelling, and community engagement, we’re committed to delivering unforgettable experiences to our players. We’re constantly striving to improve, innovate, and take on new challenges. With ambitious plans for the future, we’re looking for passionate people to be part of this exciting journey. We are seeking an IT Asset Management Specialist to execute asset management, licensing, financial and purchasing processes within the IT area. The goal of this role is to ensure operational continuity, cost optimization, compliance and efficient management of IT assets and supplier relationships. The position combines technical IT expertise and knowledge with business, procurement, financial, legal and operational coordination. Your daily tasks: * Executing acquisition procedures of IT hardware, software, licenses and other IT-related services. * Monitoring license renewals, maintenance agreements and contract expiration dates. * Ensuring compliance with internal procurement, financial and licensing standards. * Maintaining accurate records of IT assets, software licenses, hardware and software inventory. * Coordinating purchasing processes for development equipment and studio IT infrastructure. * Supporting accounting processes related to fixed assets and intangible assets. * Cooperating with Finance, Legal, Security, Controlling, Procurement and Operations teams on asset-related matters. * Supporting, improving and optimizing purchasing and approval workflows. * Supporting hardware lifecycle management, including repairs, replacements and disposal. * Exploring potential IT solutions, offers and vendors for further negotiations. ## Qualifications * Experience in any of the IT asset related areas, such as: IT asset management, software/license management, IT procurement or IT hardware integration and deployment. * Good understanding of IT hardware, software licensing, vendor management and standard definition. * Proficiency in spreadsheet software and data analysis, reporting and inventory tracking, including the use of advanced functions, pivot tables and visualization. * Familiarity with online reporting tools and BI systems for extracting and presenting asset inventory data. * Knowledge of fixed asset and invoice processing principles. * Ability to manage multiple tasks and priorities in a fast-paced environment. * High attention to detail and process accuracy. * Strong communication, organizational and stakeholder cooperation skills. * Proactive approach to process improvement and problem-solving. * Good command of English. Nice to have: * Experience working with ERP/procurement systems (SAP or similar). * Background in generating SQL-based database reports. * Hands-on knowledge of GLPI and OCS. * Knowledge of ITSM Tools. * Experience in the gaming, software or technology industry. ## Additional Information What we can offer: * A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions. * An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner. * A constant stream of company newsletters, PR & project updates so you will always be in the know. * Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes. * State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Wrocław/Warsaw office).", "summaryDescription" : "IT Asset Management Specialist at Techland S. A.. Skills: IT Asset Management, Software Licensing, IT Procurement, Vendor Management. Execute acquisition procedures of IT hardware. Execute acquisition procedures of software", "postedDate" : "2026-06-15T07:55:26.000", "createdAt" : "2026-06-16T00:27:39.131", "lastUpdated" : "2026-06-16T10:41:08.735", "ingestTimestamp" : "2026-06-16T00:27:39.131", "mongoId" : "6a3063f9f292fd229cf9f980", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Reporting", "Inventory tracking", "Spreadsheet software", "Advanced functions", "Pivot tables", "Visualization", "Fixed asset processing", "Invoice processing", "Organizational", "Stakeholder cooperation", "Proactive approach", "IT Asset Management", "Software Licensing", "IT Procurement", "Vendor Management", "Asset management", "License management", "Financial processes", "Purchasing processes", "Procurement", "Vendor management", "Stakeholder management", "Process improvement", "Problem-solving", "IT asset management", "Software licensing", "IT hardware", "Gaming industry", "Software industry", "Technology industry", "Online reporting tools", "BI systems", "ERP systems", "Procurement systems", "SAP", "GLPI", "OCS", "ITSM Tools" ], "skillCount" : 39, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a191bd658b93c861e37f9a1", "title" : "Senior Complaints Specialist - IDR/EDR", "company" : "Stake", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Complaints Specialist in Sydney, Australia, adjusted for the FinTech industry and company size." }, "location" : "Sydney, NSW", "locations" : [ "Sydney", "NSW" ], "timestamp" : "2026-06-16T02:27:07.076", "fingerprint" : "1dfb41d986c75a0461b86a524fb07721272808d3bbc40ed805ac89ff6f66d8cb", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://stake.breezy.hr/p/e065ef8b8e9e-senior-complaints-specialist-idr-edr", "externalId" : "e065ef8b8e9e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Manage customer complaints, Resolve IDR/EDR issues, Ensure customer satisfaction, Maintain customer relationships, Achieve customer retention goals, Realize customer value", "domainKnowledge" : "IDR; EDR", "domainList" : [ "idr", "edr" ], "domainSpecificKnowledge" : [ "IDR", "EDR" ], "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Stake is looking for a Senior Complaints Specialist - IDR/EDR to join us at our Sydney CBD HQ, with a flexible hybrid working model. We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we’ve e", "summaryDescription" : "Senior Complaints Specialist - IDR/EDR at Stake. Manage customer complaints. Resolve IDR/EDR issues", "createdAt" : "2026-06-14T18:41:50.539", "lastUpdated" : "2026-06-16T02:27:07.076", "ingestTimestamp" : "2026-06-14T18:41:50.539", "mongoId" : "6a191bd658b93c861e37f9a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "IDR", "EDR" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa591", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in the US technology industry, adjusted for mid-seniority and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T10:58:59.531", "fingerprint" : "22b2268d93a07dbebde3666b6a5cbce6bf4d3580ec6f122fcabcb46aacad3b24", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/1d3b1635-3432-4aae-814b-6c5a7240d0ed/apply", "externalId" : "1d3b1635-3432-4aae-814b-6c5a7240d0ed", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle frameworks", "Operational metrics" ], "hardSkillsList" : [ "Audit knowledge ecosystem", "Map knowledge ecosystem", "Define documentation standards", "Define versioning rules", "Define lifecycle policies", "Define quality criteria", "Capture tacit knowledge", "Capture undocumented knowledge", "Track key metrics", "Content freshness", "Search effectiveness", "Coverage gaps", "Onboarding effectiveness" ], "softSkillsList" : [ "Cross-functional communication" ], "hardSkills" : [ { "name" : "Audit knowledge ecosystem", "level" : "intermediate" }, { "name" : "Map knowledge ecosystem", "level" : "intermediate" }, { "name" : "Define documentation standards", "level" : "intermediate" }, { "name" : "Define versioning rules", "level" : "intermediate" }, { "name" : "Define lifecycle policies", "level" : "intermediate" }, { "name" : "Define quality criteria", "level" : "intermediate" }, { "name" : "Capture tacit knowledge", "level" : "intermediate" }, { "name" : "Capture undocumented knowledge", "level" : "intermediate" }, { "name" : "Track key metrics", "level" : "intermediate" }, { "name" : "Content freshness", "level" : "intermediate" }, { "name" : "Search effectiveness", "level" : "intermediate" }, { "name" : "Coverage gaps", "level" : "intermediate" }, { "name" : "Onboarding effectiveness", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Cross-functional communication" } ], "majorSkills" : "Knowledge management, Information architecture, Content strategy, Process management", "majorSkillsList" : [ "Knowledge management", "Information architecture", "Content strategy", "Process management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates reflected, Develop methods to capture knowledge, Build feedback loops, Identify knowledge gaps, Identify recurring errors, Maintain health of knowledge base, Conduct regular audits, Conduct content reviews, Manage lifecycle, Partner with leaders, Ensure knowledge translated, Define key metrics, Track key metrics, Act as coordination point, Manage knowledge flow", "teamCollaboration" : "Cross-functional teams; Global teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operations documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operations-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence senior stakeholders", "documentationSkills" : "Documentation systems; Content lifecycle frameworks", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Attention to inconsistencies; Attention to risks; Attention to operational impact", "outcomesObjectives" : "Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness", "qualificationsBasic" : "3–5 years experience, Audit, restructure, improve knowledge systems, Work with ambiguity, Operate independently, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Information architecture, Content strategy, Process management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:55:12.132", "createdAt" : "2026-06-15T10:55:12.132", "lastUpdated" : "2026-06-16T10:58:59.531", "ingestTimestamp" : "2026-06-16T03:20:55.749", "mongoId" : "6a30511af292fd229cefa591", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Audit knowledge ecosystem", "Map knowledge ecosystem", "Define documentation standards", "Define versioning rules", "Define lifecycle policies", "Define quality criteria", "Capture tacit knowledge", "Capture undocumented knowledge", "Track key metrics", "Content freshness", "Search effectiveness", "Coverage gaps", "Onboarding effectiveness", "Cross-functional communication", "Knowledge management", "Information architecture", "Content strategy", "Process management", "Program management", "Documentation standards", "Content lifecycle frameworks", "Operational metrics", "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 27, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5ac", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in India, adjusted for mid-seniority and the technology industry." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T11:08:33.115", "fingerprint" : "ff3a91cb13541646f05523ec666050f575bc0123a7a7a8c057ee0b997098c966", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/b5fd3b2a-9fb2-4510-a63a-fbbbeb6f8376/apply", "externalId" : "b5fd3b2a-9fb2-4510-a63a-fbbbeb6f8376", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "remote" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Content lifecycle management", "Metrics definition" ], "hardSkillsList" : [ "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria" ], "hardSkills" : [ { "name" : "Documentation standards", "level" : "intermediate" }, { "name" : "Versioning rules", "level" : "intermediate" }, { "name" : "Lifecycle policies", "level" : "intermediate" }, { "name" : "Quality criteria", "level" : "intermediate" } ], "majorSkills" : "Knowledge ecosystem mapping, Information architecture design, Documentation standards definition, Knowledge capture methods", "majorSkillsList" : [ "Knowledge ecosystem mapping", "Information architecture design", "Documentation standards definition", "Knowledge capture methods" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify knowledge inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates reflected across documentation, Ensure updates reflected across workflows, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps affecting frontline, Identify recurring errors affecting frontline, Maintain health of knowledge base, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track content freshness, Track search effectiveness, Track coverage gaps, Track onboarding effectiveness, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Global teams; Distributed teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity", "domainList" : [ "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Attention to inconsistencies; Attention to risks; Attention to operational impact", "specialRequirements" : "Operate independently", "outcomesObjectives" : "Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently in a distributed, global environment, Manage competing priorities", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge ecosystem mapping, Information architecture design, Documentation standards definition, Knowledge capture methods. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:54:32.053", "createdAt" : "2026-06-15T10:54:32.053", "lastUpdated" : "2026-06-16T11:08:33.115", "ingestTimestamp" : "2026-06-16T03:23:20.386", "mongoId" : "6a30511af292fd229cefa5ac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge ecosystem mapping", "Information architecture design", "Documentation standards definition", "Knowledge capture methods", "Knowledge management", "Content strategy", "Program management", "Information architecture", "Content lifecycle management", "Metrics definition", "Trust and Safety", "Platform integrity" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa59e", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Canada, adjusted for mid-seniority and full-time employment in the technology industry." }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T11:20:03.138", "fingerprint" : "3bdfce6e49fb74eb27a5cd177bf58a4d55cee791b7cf6607a362d033bab1835b", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/6ee2ccb6-b078-4be3-b467-439bd8676ad2/apply", "externalId" : "6ee2ccb6-b078-4be3-b467-439bd8676ad2", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management", "Information architecture", "Documentation systems", "Governance models", "Content lifecycle frameworks" ], "hardSkillsList" : [ "Knowledge mapping", "Knowledge capture", "Content auditing", "Content review", "Lifecycle management" ], "hardSkills" : [ { "name" : "Knowledge mapping", "level" : "intermediate" }, { "name" : "Knowledge capture", "level" : "intermediate" }, { "name" : "Content auditing", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Information architecture, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Information architecture", "Program management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates reflected, Develop methods to capture knowledge, Build feedback loops, Identify knowledge gaps, Identify recurring errors, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage content lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Distributed teams; Global teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Content moderation; Platform integrity; Policy documentation; Compliance documentation; Operations documentation", "domainList" : [ "trust-and-safety", "content-moderation", "platform-integrity", "policy-documentation", "compliance-documentation", "operations-documentation" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Content moderation", "Platform integrity", "Policy documentation", "Compliance documentation", "Operations documentation" ], "communicationSkills" : "Cross-functional communication; Influence senior stakeholders", "documentationSkills" : "Documentation standards; Documentation systems; Content lifecycle frameworks", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset", "specialRequirements" : "Operate independently, Distributed environment, Global environment", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gap metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years knowledge management, 3–5 years content strategy, 3–5 years program management, Audit knowledge systems, Restructure knowledge systems, Improve knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture, Program management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:53:12.988", "createdAt" : "2026-06-15T10:53:12.988", "lastUpdated" : "2026-06-16T11:20:03.138", "ingestTimestamp" : "2026-06-16T03:24:55.121", "mongoId" : "6a30511af292fd229cefa59e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Knowledge mapping", "Knowledge capture", "Content auditing", "Content review", "Lifecycle management", "Knowledge management", "Content strategy", "Information architecture", "Program management", "Documentation systems", "Governance models", "Content lifecycle frameworks", "Trust and Safety", "Content moderation", "Platform integrity", "Policy documentation", "Compliance documentation", "Operations documentation" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa595", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 140000.0, "max" : 220000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Brazil, adjusted for mid-seniority and full-time employment in the technology industry." }, "location" : "Brazil", "locations" : [ "Brazil" ], "timestamp" : "2026-06-16T12:06:16.014", "fingerprint" : "6d1789ee9dd0cb45459fe523addf08bb8842a6ef04d5e9c5c7c0a1198e7f30f0", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/38533abc-88e2-4111-81bf-858d0e92d4f3/apply", "externalId" : "38533abc-88e2-4111-81bf-858d0e92d4f3", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Brazil", "continent" : "sa", "workMode" : "remote" } ], "locationText" : "Brazil", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation systems", "Governance models", "Content lifecycle frameworks", "Cross-functional communication", "Analytical mindset" ], "hardSkillsList" : [ "Audit knowledge ecosystem", "Map knowledge ecosystem", "Define documentation standards", "Define templates", "Define versioning rules", "Define lifecycle policies", "Define quality criteria", "Track key metrics", "Capture tacit knowledge", "Capture undocumented knowledge" ], "hardSkills" : [ { "name" : "Audit knowledge ecosystem", "level" : "intermediate" }, { "name" : "Map knowledge ecosystem", "level" : "intermediate" }, { "name" : "Define documentation standards", "level" : "intermediate" }, { "name" : "Define templates", "level" : "intermediate" }, { "name" : "Define versioning rules", "level" : "intermediate" }, { "name" : "Define lifecycle policies", "level" : "intermediate" }, { "name" : "Define quality criteria", "level" : "intermediate" }, { "name" : "Track key metrics", "level" : "intermediate" }, { "name" : "Capture tacit knowledge", "level" : "intermediate" }, { "name" : "Capture undocumented knowledge", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates are reflected, Develop methods to capture knowledge, Build feedback loops, Identify knowledge gaps, Identify recurring errors, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge is translated, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Partner with training leaders; Partner with operational leaders; Coordinate knowledge flow", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity", "domainList" : [ "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset", "specialRequirements" : "Operate independently, Manage competing priorities", "outcomesObjectives" : "Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Ability to work with ambiguity, Ability to work with incomplete information, Ability to work with evolving priorities, Ability to operate independently, Highly organized, Ability to manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:52:32.944", "createdAt" : "2026-06-15T10:52:32.944", "lastUpdated" : "2026-06-16T12:06:16.014", "ingestTimestamp" : "2026-06-16T03:23:57.395", "mongoId" : "6a30511af292fd229cefa595", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Audit knowledge ecosystem", "Map knowledge ecosystem", "Define documentation standards", "Define templates", "Define versioning rules", "Define lifecycle policies", "Define quality criteria", "Track key metrics", "Capture tacit knowledge", "Capture undocumented knowledge", "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation systems", "Governance models", "Content lifecycle frameworks", "Cross-functional communication", "Analytical mindset", "Trust and Safety", "Platform integrity" ], "skillCount" : 21, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5ab", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in the UK technology industry, adjusted for mid-seniority and remote work." }, "location" : "UK", "locations" : [ "UK" ], "timestamp" : "2026-06-16T12:24:50.058", "fingerprint" : "1efccfa2b0b26e005d2b6554b7633efa12007c71d390b949997e297d06a2b59f", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/b08772d1-3bc0-4350-8265-cb0b965d0d69/apply", "externalId" : "b08772d1-3bc0-4350-8265-cb0b965d0d69", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management" ], "hardSkillsList" : [ "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Content review", "Lifecycle management", "Metric definition", "Metric tracking" ], "hardSkills" : [ { "name" : "Information architecture", "level" : "intermediate" }, { "name" : "Documentation standards", "level" : "intermediate" }, { "name" : "Versioning rules", "level" : "intermediate" }, { "name" : "Lifecycle policies", "level" : "intermediate" }, { "name" : "Quality criteria", "level" : "intermediate" }, { "name" : "Knowledge capture", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" }, { "name" : "Metric definition", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management, Information architecture", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Develop methods to capture knowledge, Build feedback loops, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Partner with training leaders, Partner with operational leaders, Define key metrics, Track key metrics, Act as coordination point", "teamCollaboration" : "Cross-functional communication; Influence senior stakeholders; Global teams; Distributed teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity", "domainList" : [ "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning; Development; Professional growth", "problemSolvingSkills" : "Analytical mindset", "specialRequirements" : "Operate independently in a distributed, global environment", "outcomesObjectives" : "Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness", "qualificationsBasic" : "3–5 years knowledge management experience, 3–5 years content strategy experience, 3–5 years program management experience, Audit knowledge systems, Restructure knowledge systems, Improve knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Trust and Safety experience, Content moderation experience, Platform integrity experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management, Information architecture. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:51:59.877", "createdAt" : "2026-06-15T10:51:59.877", "lastUpdated" : "2026-06-16T12:24:50.058", "ingestTimestamp" : "2026-06-16T03:23:22.894", "mongoId" : "6a30511af292fd229cefa5ab", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Content review", "Lifecycle management", "Metric definition", "Metric tracking", "Knowledge management", "Content strategy", "Program management", "Trust and Safety", "Platform integrity" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5b7", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Spain, adjusted for mid-seniority and the technology industry." }, "location" : "Spain", "locations" : [ "Spain" ], "timestamp" : "2026-06-16T12:36:24.423", "fingerprint" : "0517612901a968bb4c350d0cd3474d3b8509c2376005691c3914f68a36da7e39", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/fa4e7160-9f68-4f36-85b8-664c90d3b54b/apply", "externalId" : "fa4e7160-9f68-4f36-85b8-664c90d3b54b", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Spain", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle frameworks", "Operational metrics" ], "hardSkillsList" : [ "Knowledge ecosystem mapping", "Information architecture design", "Documentation governance", "Knowledge capture methods", "Content review", "Lifecycle management", "Metric definition", "Metric tracking" ], "hardSkills" : [ { "name" : "Knowledge ecosystem mapping", "level" : "intermediate" }, { "name" : "Information architecture design", "level" : "intermediate" }, { "name" : "Documentation governance", "level" : "intermediate" }, { "name" : "Knowledge capture methods", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" }, { "name" : "Metric definition", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management, Information architecture", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Capture tacit knowledge, Capture undocumented knowledge, Build feedback loops, Identify knowledge gaps, Identify recurring errors, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Translate knowledge into practice, Define key metrics, Track key metrics, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Partner with training leaders; Partner with operational leaders; Work with QA teams; Work with operational teams; Coordinate with Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity", "domainList" : [ "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence senior stakeholders", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Attention to inconsistencies; Attention to risks; Attention to operational impact", "specialRequirements" : "Operate independently, Global environment", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, incomplete information, and evolving priorities, Operate independently in a distributed, global environment, Manage competing priorities", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management, Information architecture. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:51:30.743", "createdAt" : "2026-06-15T10:51:30.743", "lastUpdated" : "2026-06-16T12:36:24.423", "ingestTimestamp" : "2026-06-16T03:22:19.696", "mongoId" : "6a30511af292fd229cefa5b7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Knowledge ecosystem mapping", "Information architecture design", "Documentation governance", "Knowledge capture methods", "Content review", "Lifecycle management", "Metric definition", "Metric tracking", "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle frameworks", "Operational metrics", "Trust and Safety", "Platform integrity" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5a1", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Germany, adjusted for mid-seniority and the technology industry." }, "location" : "Germany", "locations" : [ "Germany" ], "timestamp" : "2026-06-16T11:57:37.668", "fingerprint" : "80f32d27af5c7e8523314bedc559cf4ffd908c7f3a64cc722532dcbfe43b7f76", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/85442dc0-ff7e-40fc-8b91-a7e3e9580784/apply", "externalId" : "85442dc0-ff7e-40fc-8b91-a7e3e9580784", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Germany", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle management", "Metrics definition", "Metrics tracking" ], "hardSkillsList" : [ "Knowledge ecosystem audit", "Knowledge base maintenance", "Content review", "Lifecycle management" ], "hardSkills" : [ { "name" : "Knowledge ecosystem audit", "level" : "intermediate" }, { "name" : "Knowledge base maintenance", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates are reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps, Identify recurring errors, Maintain health of knowledge base, Partner with training leaders, Partner with operational leaders, Ensure knowledge is translated into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional teams; Global teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operational documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operational-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operational documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Identify gaps; Identify inconsistencies; Identify errors", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, incomplete information, and evolving priorities, Cross-functional communication skills, Influence senior stakeholders, Design documentation systems, Design governance models, Design content lifecycle frameworks, Analytical mindset, Operate independently in a distributed, global environment, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:51:03.221", "createdAt" : "2026-06-15T10:51:03.221", "lastUpdated" : "2026-06-16T11:57:37.668", "ingestTimestamp" : "2026-06-16T03:21:57.389", "mongoId" : "6a30511af292fd229cefa5a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Knowledge ecosystem audit", "Knowledge base maintenance", "Content review", "Lifecycle management", "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle management", "Metrics definition", "Metrics tracking", "Policy documentation", "Compliance documentation", "Operational documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5b5", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in France, adjusted for mid-seniority and the technology industry." }, "location" : "France", "locations" : [ "France" ], "timestamp" : "2026-06-16T14:55:29.313", "fingerprint" : "4103653868f8a7e4360cd83f2c70f37332b4b8e837b154572bb2038d2139c111", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/f6a371cc-336b-4ba4-957d-43d4833a19bd/apply", "externalId" : "f6a371cc-336b-4ba4-957d-43d4833a19bd", "industryFunction" : { }, "structuredLocations" : [ { "country" : "France", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "France", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management", "Information architecture", "Documentation standards", "Quality criteria", "Knowledge capture", "Content lifecycle", "Lifecycle management", "Metrics definition", "Metrics tracking" ], "hardSkillsList" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Content review", "Lifecycle management", "Metrics definition", "Metrics tracking" ], "hardSkills" : [ { "name" : "Knowledge management", "level" : "intermediate" }, { "name" : "Content strategy", "level" : "intermediate" }, { "name" : "Program management", "level" : "intermediate" }, { "name" : "Information architecture", "level" : "intermediate" }, { "name" : "Documentation standards", "level" : "intermediate" }, { "name" : "Versioning rules", "level" : "intermediate" }, { "name" : "Lifecycle policies", "level" : "intermediate" }, { "name" : "Quality criteria", "level" : "intermediate" }, { "name" : "Knowledge capture", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" }, { "name" : "Metrics definition", "level" : "intermediate" }, { "name" : "Metrics tracking", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management, Information architecture", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture" ], "coreResponsibilities" : "Audit existing knowledge ecosystem, Map existing knowledge ecosystem, Identify knowledge gaps, Identify knowledge inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates reflected downstream, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps affecting execution, Identify recurring errors affecting execution, Maintain health of knowledge base, Conduct regular audits, Conduct content reviews, Manage content lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Distributed Trust and Safety teams; Global teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity", "domainList" : [ "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence senior stakeholders", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria; Documentation systems", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Attention to inconsistencies; Attention to risks; Attention to operational impact", "specialRequirements" : "Operate independently", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Proven ability to audit knowledge systems, Proven ability to restructure knowledge systems, Proven ability to improve knowledge systems, Capability to work with ambiguity, Capability to work with incomplete information, Capability to work with evolving priorities, Excellent cross-functional communication skills, Ability to influence senior stakeholders, Experience designing documentation systems, Experience designing governance models, Experience designing content lifecycle frameworks, Analytical mindset, Ability to operate independently, Highly organized, Ability to manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management, Information architecture. Audit existing knowledge ecosystem. Map existing knowledge ecosystem", "postedDate" : "2026-06-15T10:50:33.932", "createdAt" : "2026-06-15T10:50:33.932", "lastUpdated" : "2026-06-16T14:55:29.313", "ingestTimestamp" : "2026-06-16T03:21:40.627", "mongoId" : "6a30511af292fd229cefa5b5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Content review", "Lifecycle management", "Metrics definition", "Metrics tracking", "Content lifecycle", "Trust and Safety", "Platform integrity" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa598", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "CHF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Switzerland, adjusted for mid-seniority and the technology industry." }, "location" : "Switzerland", "locations" : [ "Switzerland" ], "timestamp" : "2026-06-16T11:58:03.212", "fingerprint" : "8044c68dad2138c25190390c3ed884abd1d97582d99ab33e2bbe5c2f5628530c", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/4cd4f2da-6866-43be-86d9-ea6bf072a818/apply", "externalId" : "4cd4f2da-6866-43be-86d9-ea6bf072a818", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Switzerland", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Switzerland", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management" ], "hardSkillsList" : [ "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Content review", "Lifecycle management", "Content freshness metrics", "Search effectiveness metrics", "Coverage gap metrics", "Onboarding effectiveness metrics" ], "hardSkills" : [ { "name" : "Information architecture", "level" : "intermediate" }, { "name" : "Documentation standards", "level" : "intermediate" }, { "name" : "Versioning rules", "level" : "intermediate" }, { "name" : "Lifecycle policies", "level" : "intermediate" }, { "name" : "Quality criteria", "level" : "intermediate" }, { "name" : "Knowledge capture", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" }, { "name" : "Content freshness metrics", "level" : "intermediate" }, { "name" : "Search effectiveness metrics", "level" : "intermediate" }, { "name" : "Coverage gap metrics", "level" : "intermediate" }, { "name" : "Onboarding effectiveness metrics", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management, Information architecture", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify knowledge inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define documentation templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure source material updates reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps from feedback, Identify recurring errors from feedback, Maintain health of knowledge base, Conduct regular audits, Conduct content reviews, Manage content lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Global teams; Distributed teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operations documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operations-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence senior stakeholders", "documentationSkills" : "Documentation standards; Documentation systems; Content lifecycle frameworks", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Attention to inconsistencies; Attention to risks; Attention to operational impact", "specialRequirements" : "Operate independently", "outcomesObjectives" : "Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness", "qualificationsBasic" : "3–5 years knowledge management experience, 3–5 years content strategy experience, 3–5 years program management experience, Audit knowledge systems, Restructure knowledge systems, Improve knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Trust and Safety experience, Content moderation experience, Platform integrity experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management, Information architecture. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:50:06.937", "createdAt" : "2026-06-15T10:50:06.937", "lastUpdated" : "2026-06-16T11:58:03.212", "ingestTimestamp" : "2026-06-16T03:23:13.693", "mongoId" : "6a30511af292fd229cefa598", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Content review", "Lifecycle management", "Content freshness metrics", "Search effectiveness metrics", "Coverage gap metrics", "Onboarding effectiveness metrics", "Knowledge management", "Content strategy", "Program management", "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa58f", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Ireland, adjusted for mid-seniority and remote work in the technology industry." }, "location" : "Ireland", "locations" : [ "Ireland" ], "timestamp" : "2026-06-16T12:41:47.071", "fingerprint" : "4b96dd9636283359f3dc257ff0849352b02787de484105596846806480b59b33", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/169ab821-f9e2-487c-8dd8-288c5d8c6066/apply", "externalId" : "169ab821-f9e2-487c-8dd8-288c5d8c6066", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Ireland", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management" ], "hardSkillsList" : [ "Information architecture design", "Documentation standards definition", "Content lifecycle management", "Knowledge capture methods", "Metrics definition", "Metrics tracking" ], "hardSkills" : [ { "name" : "Information architecture design", "level" : "intermediate" }, { "name" : "Documentation standards definition", "level" : "intermediate" }, { "name" : "Content lifecycle management", "level" : "intermediate" }, { "name" : "Knowledge capture methods", "level" : "intermediate" }, { "name" : "Metrics definition", "level" : "intermediate" }, { "name" : "Metrics tracking", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Information architecture", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Information architecture" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define documentation templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure source updates reflected, Develop methods to capture knowledge, Capture tacit knowledge, Capture undocumented knowledge, Build feedback loops, Identify knowledge gaps from feedback, Identify recurring errors, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Influence senior stakeholders; Global teams; Distributed teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operations documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operations-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence stakeholders", "documentationSkills" : "Documentation standards; Documentation templates; Content strategy", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Identify inconsistencies; Identify risks; Identify operational impact", "specialRequirements" : "Operate independently, Distributed environment, Global environment", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years knowledge management experience, 3–5 years content strategy experience, 3–5 years program management experience, Audit knowledge systems, Restructure knowledge systems, Improve knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently, Manage competing priorities", "qualificationsPreferred" : "Trust and Safety experience, Content moderation experience, Platform integrity experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:49:41.804", "createdAt" : "2026-06-15T10:49:41.804", "lastUpdated" : "2026-06-16T12:41:47.071", "ingestTimestamp" : "2026-06-16T03:22:03.039", "mongoId" : "6a30511af292fd229cefa58f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Information architecture design", "Documentation standards definition", "Content lifecycle management", "Knowledge capture methods", "Metrics definition", "Metrics tracking", "Knowledge management", "Content strategy", "Information architecture", "Program management", "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa594", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in the Technology industry in the Netherlands, adjusted for mid-seniority and onsite work mode." }, "location" : "Netherlands", "locations" : [ "Netherlands" ], "timestamp" : "2026-06-16T12:54:42.107", "fingerprint" : "4315ebd04087030047ace80e245a6c74f045f1c37d2d1424d9ba536d4eb358d3", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/35fe94b9-1e05-4c46-8566-866fbe591462/apply", "externalId" : "35fe94b9-1e05-4c46-8566-866fbe591462", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Netherlands", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Netherlands", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge dependencies", "Tacit knowledge capture", "Undocumented knowledge capture", "Feedback loops", "Content reviews", "Lifecycle management", "Knowledge translation", "Content freshness tracking", "Search effectiveness tracking", "Coverage gaps tracking", "Onboarding effectiveness tracking", "Knowledge flow coordination" ], "hardSkillsList" : [ "Audit knowledge ecosystem", "Map knowledge ecosystem", "Identify knowledge gaps", "Identify inconsistencies", "Identify outdated documentation", "Identify conflicting documentation", "Structure knowledge", "Store knowledge", "Access knowledge", "Govern knowledge", "Define documentation standards", "Define templates", "Define versioning rules", "Define lifecycle policies", "Define quality criteria", "Oversee knowledge dependencies", "Capture tacit knowledge", "Capture undocumented knowledge", "Build feedback loops", "Maintain knowledge base", "Define key metrics", "Track key metrics", "Coordinate knowledge flow" ], "hardSkills" : [ { "name" : "Audit knowledge ecosystem", "level" : "intermediate" }, { "name" : "Map knowledge ecosystem", "level" : "intermediate" }, { "name" : "Identify knowledge gaps", "level" : "intermediate" }, { "name" : "Identify inconsistencies", "level" : "intermediate" }, { "name" : "Identify outdated documentation", "level" : "intermediate" }, { "name" : "Identify conflicting documentation", "level" : "intermediate" }, { "name" : "Structure knowledge", "level" : "intermediate" }, { "name" : "Store knowledge", "level" : "intermediate" }, { "name" : "Access knowledge", "level" : "intermediate" }, { "name" : "Govern knowledge", "level" : "intermediate" }, { "name" : "Define documentation standards", "level" : "intermediate" }, { "name" : "Define templates", "level" : "intermediate" }, { "name" : "Define versioning rules", "level" : "intermediate" }, { "name" : "Define lifecycle policies", "level" : "intermediate" }, { "name" : "Define quality criteria", "level" : "intermediate" }, { "name" : "Oversee knowledge dependencies", "level" : "intermediate" }, { "name" : "Capture tacit knowledge", "level" : "intermediate" }, { "name" : "Capture undocumented knowledge", "level" : "intermediate" }, { "name" : "Build feedback loops", "level" : "intermediate" }, { "name" : "Maintain knowledge base", "level" : "intermediate" }, { "name" : "Define key metrics", "level" : "intermediate" }, { "name" : "Track key metrics", "level" : "intermediate" }, { "name" : "Coordinate knowledge flow", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management, Information architecture", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture" ], "coreResponsibilities" : "Audit existing knowledge ecosystem, Map existing knowledge ecosystem, Identify gaps in knowledge ecosystem, Identify inconsistencies in knowledge ecosystem, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops with QA teams, Build feedback loops with operational teams, Maintain long-term health of knowledge base, Conduct regular audits of knowledge base, Conduct content reviews, Manage lifecycle of knowledge base, Partner with training leaders, Partner with operational leaders, Ensure knowledge is translated into practice, Define key metrics, Track key metrics, Act as central coordination point for knowledge flow", "teamCollaboration" : "Cross-functional communication; Partner with training leaders; Partner with operational leaders; Work with SMEs; Feedback loops with QA; Feedback loops with operational teams; Knowledge flow across teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Content moderation; Platform integrity; Policy documentation; Compliance documentation; Operations documentation", "domainList" : [ "trust-and-safety", "content-moderation", "platform-integrity", "policy-documentation", "compliance-documentation", "operations-documentation" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Content moderation", "Platform integrity", "Policy documentation", "Compliance documentation", "Operations documentation" ], "communicationSkills" : "Cross-functional communication; Influence senior stakeholders", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria; Documentation systems", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Identify gaps; Identify inconsistencies; Identify outdated documentation; Identify conflicting documentation; Analytical mindset", "specialRequirements" : "Operate independently, Manage competing priorities", "outcomesObjectives" : "Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Proven ability to audit knowledge systems, Proven ability to restructure knowledge systems, Proven ability to improve knowledge systems, Ability to work with ambiguity, Ability to work with incomplete information, Ability to work with evolving priorities, Excellent cross-functional communication skills, Ability to influence senior stakeholders, Experience designing documentation systems, Experience designing governance models, Experience designing content lifecycle frameworks, Analytical mindset, Ability to operate independently, Highly organized, Ability to manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management, Information architecture. Audit existing knowledge ecosystem. Map existing knowledge ecosystem", "postedDate" : "2026-06-15T10:48:50.452", "createdAt" : "2026-06-15T10:48:50.452", "lastUpdated" : "2026-06-16T12:54:42.107", "ingestTimestamp" : "2026-06-16T03:22:13.035", "mongoId" : "6a30511af292fd229cefa594", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Audit knowledge ecosystem", "Map knowledge ecosystem", "Identify knowledge gaps", "Identify inconsistencies", "Identify outdated documentation", "Identify conflicting documentation", "Structure knowledge", "Store knowledge", "Access knowledge", "Govern knowledge", "Define documentation standards", "Define templates", "Define versioning rules", "Define lifecycle policies", "Define quality criteria", "Oversee knowledge dependencies", "Capture tacit knowledge", "Capture undocumented knowledge", "Build feedback loops", "Maintain knowledge base", "Define key metrics", "Track key metrics", "Coordinate knowledge flow", "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge dependencies", "Tacit knowledge capture", "Undocumented knowledge capture", "Feedback loops", "Content reviews", "Lifecycle management", "Knowledge translation", "Content freshness tracking", "Search effectiveness tracking", "Coverage gaps tracking", "Onboarding effectiveness tracking", "Knowledge flow coordination", "Trust and Safety", "Content moderation", "Platform integrity", "Policy documentation", "Compliance documentation", "Operations documentation" ], "skillCount" : 49, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5b4", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in the Technology industry in Portugal, adjusted for mid-seniority and onsite work mode." }, "location" : "Portugal", "locations" : [ "Portugal" ], "timestamp" : "2026-06-16T13:25:03.631", "fingerprint" : "378e4d4cf6e5cf669a1fa28cda03c7515a250274f0c871c4bee32fc2dceee7c7", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/f00252fa-6512-4c7b-b196-e39ebaa3bceb/apply", "externalId" : "f00252fa-6512-4c7b-b196-e39ebaa3bceb", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Portugal", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Portugal", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management", "Information architecture", "Documentation systems", "Governance models", "Content lifecycle frameworks" ], "hardSkillsList" : [ "Knowledge mapping", "Knowledge governance", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge metrics", "Content freshness", "Search effectiveness", "Coverage gaps", "Onboarding effectiveness" ], "hardSkills" : [ { "name" : "Knowledge mapping", "level" : "intermediate" }, { "name" : "Knowledge governance", "level" : "intermediate" }, { "name" : "Documentation standards", "level" : "intermediate" }, { "name" : "Versioning rules", "level" : "intermediate" }, { "name" : "Lifecycle policies", "level" : "intermediate" }, { "name" : "Quality criteria", "level" : "intermediate" }, { "name" : "Knowledge metrics", "level" : "intermediate" }, { "name" : "Content freshness", "level" : "intermediate" }, { "name" : "Search effectiveness", "level" : "intermediate" }, { "name" : "Coverage gaps", "level" : "intermediate" }, { "name" : "Onboarding effectiveness", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management, Information architecture", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify knowledge inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define documentation templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Capture tacit knowledge, Capture undocumented knowledge, Build feedback loops, Identify knowledge gaps, Identify recurring errors, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Translate knowledge into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Global teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operations documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operations-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence senior stakeholders", "documentationSkills" : "Documentation standards; Documentation systems", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Attention to inconsistencies; Attention to risks; Attention to operational impact", "specialRequirements" : "Operate independently, Distributed environment, Global environment", "outcomesObjectives" : "Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness", "qualificationsBasic" : "3–5 years experience in knowledge management, 3–5 years experience in content strategy, 3–5 years experience in program management, Audit, restructure, and improve knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently in a distributed environment, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management, Information architecture. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:48:19.078", "createdAt" : "2026-06-15T10:48:19.078", "lastUpdated" : "2026-06-16T13:25:03.631", "ingestTimestamp" : "2026-06-16T03:21:15.923", "mongoId" : "6a30511af292fd229cefa5b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Knowledge mapping", "Knowledge governance", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge metrics", "Content freshness", "Search effectiveness", "Coverage gaps", "Onboarding effectiveness", "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation systems", "Governance models", "Content lifecycle frameworks", "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5a2", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Italy, adjusted for mid-seniority and the technology industry." }, "location" : "Italy", "locations" : [ "Italy" ], "timestamp" : "2026-06-16T10:56:04.894", "fingerprint" : "96a9ef01ff51cf762122c7cd27af8039c8fecffdae4537f8bbba44073a95a775", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/8b0d1df8-3e4e-4e88-9f55-040ea49ad822/apply", "externalId" : "8b0d1df8-3e4e-4e88-9f55-040ea49ad822", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Italy", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Italy", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle management", "Metrics definition", "Metrics tracking" ], "hardSkillsList" : [ "Knowledge ecosystem auditing", "Information architecture design", "Documentation standards definition", "Content quality criteria", "Knowledge dependencies tracking", "Tacit knowledge capture", "Feedback loop development", "Content review", "Lifecycle management", "Knowledge translation", "Metric definition", "Metric tracking" ], "hardSkills" : [ { "name" : "Knowledge ecosystem auditing", "level" : "intermediate" }, { "name" : "Information architecture design", "level" : "intermediate" }, { "name" : "Documentation standards definition", "level" : "intermediate" }, { "name" : "Content quality criteria", "level" : "intermediate" }, { "name" : "Knowledge dependencies tracking", "level" : "intermediate" }, { "name" : "Tacit knowledge capture", "level" : "intermediate" }, { "name" : "Feedback loop development", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" }, { "name" : "Knowledge translation", "level" : "intermediate" }, { "name" : "Metric definition", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure source material updates reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps from feedback, Identify recurring errors from feedback, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage content lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional teams; Global teams; Distributed teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operations documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operations-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence stakeholders", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Attention to inconsistencies; Attention to risks; Attention to operational impact", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years experience in knowledge management, 3–5 years experience in content strategy, 3–5 years experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, incomplete information, evolving priorities, Cross-functional communication skills, Influence senior stakeholders, Design documentation systems, Design governance models, Design content lifecycle frameworks, Analytical mindset, Operate independently in a distributed, global environment, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:47:38.869", "createdAt" : "2026-06-15T10:47:38.869", "lastUpdated" : "2026-06-16T10:56:04.894", "ingestTimestamp" : "2026-06-16T03:21:47.726", "mongoId" : "6a30511af292fd229cefa5a2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Knowledge ecosystem auditing", "Information architecture design", "Documentation standards definition", "Content quality criteria", "Knowledge dependencies tracking", "Tacit knowledge capture", "Feedback loop development", "Content review", "Lifecycle management", "Knowledge translation", "Metric definition", "Metric tracking", "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle management", "Metrics definition", "Metrics tracking", "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 25, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5a9", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 110000.0, "max" : 165000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Romania, adjusted for mid-seniority and the technology industry." }, "location" : "Romania", "locations" : [ "Romania" ], "timestamp" : "2026-06-16T10:58:59.531", "fingerprint" : "64bb7853bd7317085a8fe470cb7f427ed87793f23037b8576ee88697c3e1a179", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/a6e06220-146b-4538-be78-d8c49497e01a/apply", "externalId" : "a6e06220-146b-4538-be78-d8c49497e01a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Romania", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Romania", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle management", "Metrics definition", "Content governance" ], "hardSkillsList" : [ "Knowledge mapping", "Knowledge capture", "Content auditing", "Content review", "Lifecycle management" ], "hardSkills" : [ { "name" : "Knowledge mapping", "level" : "intermediate" }, { "name" : "Knowledge capture", "level" : "intermediate" }, { "name" : "Content auditing", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Information architecture, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Information architecture", "Program management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps, Identify recurring errors, Maintain health of knowledge base, Conduct regular audits, Conduct content reviews, Manage lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional teams; Global teams; Distributed teams; Trust and Safety teams; QA teams; Operational teams; Training leaders; Operational leaders", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operations documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operations-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence stakeholders", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Identify gaps; Identify inconsistencies; Identify errors", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, incomplete information, and evolving priorities, Cross-functional communication skills, Influence senior stakeholders, Design documentation systems, Design governance models, Design content lifecycle frameworks, Analytical mindset, Operate independently in a distributed, global environment, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture, Program management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:46:01.197", "createdAt" : "2026-06-15T10:46:01.197", "lastUpdated" : "2026-06-16T10:58:59.531", "ingestTimestamp" : "2026-06-16T03:21:55.996", "mongoId" : "6a30511af292fd229cefa5a9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Knowledge mapping", "Knowledge capture", "Content auditing", "Content review", "Lifecycle management", "Knowledge management", "Content strategy", "Information architecture", "Program management", "Documentation standards", "Content lifecycle management", "Metrics definition", "Content governance", "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5aa", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 600000.0, "max" : 950000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Mexico City, Mexico, adjusted for mid-seniority and full-time employment in the technology industry." }, "location" : "Mexico", "locations" : [ "Mexico" ], "timestamp" : "2026-06-16T12:43:31.823", "fingerprint" : "a2a530602348065541386443a84e06d438ad0676c6ab1b36ec64ee11e6b2a955", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/a8f19af1-12fc-4d25-8008-541b43f8492e/apply", "externalId" : "a8f19af1-12fc-4d25-8008-541b43f8492e", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Mexico", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Mexico", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management" ], "hardSkillsList" : [ "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Metrics definition", "Metrics tracking" ], "hardSkills" : [ { "name" : "Information architecture", "level" : "intermediate" }, { "name" : "Documentation standards", "level" : "intermediate" }, { "name" : "Versioning rules", "level" : "intermediate" }, { "name" : "Lifecycle policies", "level" : "intermediate" }, { "name" : "Quality criteria", "level" : "intermediate" }, { "name" : "Knowledge capture", "level" : "intermediate" }, { "name" : "Metrics definition", "level" : "intermediate" }, { "name" : "Metrics tracking", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Information architecture, Process improvement", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Information architecture", "Process improvement" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure source updates reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps from feedback, Identify recurring errors from feedback, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Global teams; Distributed teams; Trust and Safety teams; QA teams; Operational teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operations documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operations-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence stakeholders", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Identify inconsistencies; Identify risks; Identify operational impact", "specialRequirements" : "Operate independently, Distributed environment, Global environment", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years knowledge management experience, 3–5 years content strategy experience, 3–5 years program management experience, Audit knowledge systems, Restructure knowledge systems, Improve knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently, Manage competing priorities", "qualificationsPreferred" : "Trust and Safety experience, Content moderation experience, Platform integrity experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture, Process improvement. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:45:27.732", "createdAt" : "2026-06-15T10:45:27.732", "lastUpdated" : "2026-06-16T12:43:31.823", "ingestTimestamp" : "2026-06-16T03:22:52.618", "mongoId" : "6a30511af292fd229cefa5aa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Metrics definition", "Metrics tracking", "Knowledge management", "Content strategy", "Process improvement", "Program management", "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5b1", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 650000.0, "max" : 950000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in South Africa, adjusted for mid-seniority and the technology industry." }, "location" : "South Africa", "locations" : [ "South Africa" ], "timestamp" : "2026-06-16T11:29:14.495", "fingerprint" : "4a97df4d3dab8a411ed4a8e196b1f3783150dc32e1c0effdf98fa052f6ffbadb", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/e9094081-a2af-4755-b630-d319efd8c918/apply", "externalId" : "e9094081-a2af-4755-b630-d319efd8c918", "industryFunction" : { }, "structuredLocations" : [ { "country" : "South Africa", "continent" : "af", "workMode" : "remote" } ], "locationText" : "South Africa", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management" ], "hardSkillsList" : [ "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Metrics definition", "Metrics tracking" ], "hardSkills" : [ { "name" : "Information architecture", "level" : "intermediate" }, { "name" : "Documentation standards", "level" : "intermediate" }, { "name" : "Versioning rules", "level" : "intermediate" }, { "name" : "Lifecycle policies", "level" : "intermediate" }, { "name" : "Quality criteria", "level" : "intermediate" }, { "name" : "Knowledge capture", "level" : "intermediate" }, { "name" : "Metrics definition", "level" : "intermediate" }, { "name" : "Metrics tracking", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management, Information architecture", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Capture tacit knowledge, Capture undocumented knowledge, Build feedback loops, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Translate knowledge into practice, Define key metrics, Track key metrics, Act as coordination point", "teamCollaboration" : "Cross-functional communication; Partner with training leaders; Partner with operational leaders; Coordinate knowledge flow", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Content moderation; Platform integrity; Policy documentation; Compliance documentation; Operational documentation", "domainList" : [ "trust-and-safety", "content-moderation", "platform-integrity", "policy-documentation", "compliance-documentation", "operational-documentation" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Content moderation", "Platform integrity", "Policy documentation", "Compliance documentation", "Operational documentation" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "problemSolvingSkills" : "Analytical mindset", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years knowledge management experience, 3–5 years content strategy experience, 3–5 years program management experience, Audit knowledge systems, Restructure knowledge systems, Improve knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Trust and Safety experience, Content moderation experience, Platform integrity experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management, Information architecture. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:43:32.628", "createdAt" : "2026-06-15T10:43:32.628", "lastUpdated" : "2026-06-16T11:29:14.495", "ingestTimestamp" : "2026-06-16T03:24:41.047", "mongoId" : "6a30511af292fd229cefa5b1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Metrics definition", "Metrics tracking", "Knowledge management", "Content strategy", "Program management", "Trust and Safety", "Content moderation", "Platform integrity", "Policy documentation", "Compliance documentation", "Operational documentation" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa58b", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 125000.0, "max" : 175000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Australia, adjusted for mid-seniority and the technology industry." }, "location" : "Australia", "locations" : [ "Australia" ], "timestamp" : "2026-06-16T14:58:03.358", "fingerprint" : "81453501324530206337f4870579c525b8f72eb8af91809c7723238cd84aaa13", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/102e48e7-86eb-41ef-9241-c029954d07fc/apply", "externalId" : "102e48e7-86eb-41ef-9241-c029954d07fc", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation systems", "Governance models", "Content lifecycle frameworks" ], "hardSkillsList" : [ "Knowledge mapping", "Knowledge capture", "Content review", "Lifecycle management" ], "softSkillsList" : [ "Analytical mindset" ], "hardSkills" : [ { "name" : "Knowledge mapping", "level" : "intermediate" }, { "name" : "Knowledge capture", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical mindset" } ], "majorSkills" : "Knowledge management, Content strategy, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure source updates reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps from feedback, Identify recurring errors from feedback, Maintain health of knowledge base, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Global teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operational documentation; Trust and Safety", "domainList" : [ "policy-documentation", "compliance-documentation", "operational-documentation", "trust-and-safety" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operational documentation", "Trust and Safety" ], "communicationSkills" : "Cross-functional communication; Influence senior stakeholders", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Identify gaps; Identify inconsistencies; Identify errors; Analytical mindset", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently in a distributed, global environment, Manage competing priorities", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:42:48.678", "createdAt" : "2026-06-15T10:42:48.678", "lastUpdated" : "2026-06-16T14:58:03.358", "ingestTimestamp" : "2026-06-16T03:21:11.796", "mongoId" : "6a30511af292fd229cefa58b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Knowledge mapping", "Knowledge capture", "Content review", "Lifecycle management", "Analytical mindset", "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation systems", "Governance models", "Content lifecycle frameworks", "Policy documentation", "Compliance documentation", "Operational documentation", "Trust and Safety" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5a4", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 1000000.0, "max" : 1600000.0, "currency" : "TRY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist in the Technology industry in Turkey, adjusted for mid-seniority and remote work." }, "location" : "Turkey", "locations" : [ "Turkey" ], "timestamp" : "2026-06-16T11:18:07.201", "fingerprint" : "e867abcdc8c49aa17c973a51dd81d2b9dd98ad7b03fe5bfba3ad225c6444ebb6", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/9b494053-cc05-4541-bc04-31b9da7a1f42/apply", "externalId" : "9b494053-cc05-4541-bc04-31b9da7a1f42", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Turkey", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Turkey", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management", "Information architecture", "Documentation systems", "Governance models", "Content lifecycle frameworks" ], "hardSkillsList" : [ "Knowledge mapping", "Knowledge capture", "Content auditing", "Content review", "Lifecycle management", "Metric definition", "Metric tracking" ], "hardSkills" : [ { "name" : "Knowledge mapping", "level" : "intermediate" }, { "name" : "Knowledge capture", "level" : "intermediate" }, { "name" : "Content auditing", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" }, { "name" : "Metric definition", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Information architecture, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Information architecture", "Program management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure source material updates reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps affecting frontline, Identify recurring errors affecting frontline, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage content lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Distributed Trust and Safety teams; Global teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity", "domainList" : [ "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Documentation systems", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset", "specialRequirements" : "Ability to work with ambiguity, Ability to work with incomplete information, Ability to work with evolving priorities, Ability to operate independently", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years experience in knowledge management, 3–5 years experience in content strategy, 3–5 years experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently in a distributed, global environment, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture, Program management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:41:03.109", "createdAt" : "2026-06-15T10:41:03.109", "lastUpdated" : "2026-06-16T11:18:07.201", "ingestTimestamp" : "2026-06-16T03:23:55.441", "mongoId" : "6a30511af292fd229cefa5a4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Knowledge mapping", "Knowledge capture", "Content auditing", "Content review", "Lifecycle management", "Metric definition", "Metric tracking", "Knowledge management", "Content strategy", "Information architecture", "Program management", "Documentation systems", "Governance models", "Content lifecycle frameworks", "Trust and Safety", "Platform integrity" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30511af292fd229cefa5af", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 220000.0, "max" : 325000.0, "currency" : "AED", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in the Technology industry in the United Arab Emirates, adjusted for mid-seniority and remote work." }, "location" : "United Arab Emirates", "locations" : [ "United Arab Emirates" ], "timestamp" : "2026-06-16T14:43:05.614", "fingerprint" : "9af3ce15c8e0b63fc16e202436e30e881b4ead6b967747a2a7ddf0520c634b00", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/dbc83507-e8d2-450c-b3f6-9f243b846a94/apply", "externalId" : "dbc83507-e8d2-450c-b3f6-9f243b846a94", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Arab Emirates", "continent" : "as", "workMode" : "remote" } ], "locationText" : "United Arab Emirates", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management", "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Feedback loops", "Content reviews", "Lifecycle management", "Knowledge translation", "Key metrics definition", "Key metrics tracking", "Knowledge flow coordination" ], "hardSkillsList" : [ "Knowledge mapping", "Content governance", "Knowledge audits", "Content lifecycle management", "Metric definition", "Metric tracking" ], "hardSkills" : [ { "name" : "Knowledge mapping", "level" : "intermediate" }, { "name" : "Content governance", "level" : "intermediate" }, { "name" : "Knowledge audits", "level" : "intermediate" }, { "name" : "Content lifecycle management", "level" : "intermediate" }, { "name" : "Metric definition", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Information architecture, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Information architecture", "Program management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify knowledge inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define documentation templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps from feedback, Identify recurring errors from feedback, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage content lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translation into practice, Define key metrics, Track key metrics, Act as coordination point", "teamCollaboration" : "Cross-functional communication; Global teams; Distributed teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity", "domainList" : [ "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Documentation templates; Documentation systems", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset", "specialRequirements" : "Operate independently", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years knowledge management experience, 3–5 years content strategy experience, 3–5 years program management experience, Audit knowledge systems, Restructure knowledge systems, Improve knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently, Manage competing priorities", "qualificationsPreferred" : "Trust and Safety experience, Content moderation experience, Platform integrity experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture, Program management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:40:26.542", "createdAt" : "2026-06-15T10:40:26.542", "lastUpdated" : "2026-06-16T14:43:05.614", "ingestTimestamp" : "2026-06-16T03:22:23.132", "mongoId" : "6a30511af292fd229cefa5af", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Knowledge mapping", "Content governance", "Knowledge audits", "Content lifecycle management", "Metric definition", "Metric tracking", "Knowledge management", "Content strategy", "Information architecture", "Program management", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge capture", "Feedback loops", "Content reviews", "Lifecycle management", "Knowledge translation", "Key metrics definition", "Key metrics tracking", "Knowledge flow coordination", "Trust and Safety", "Platform integrity" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa596", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 65000.0, "max" : 90000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Belgium, adjusted for the technology industry and mid-seniority level." }, "location" : "Belgium", "locations" : [ "Belgium" ], "timestamp" : "2026-06-16T12:43:37.259", "fingerprint" : "ad974003f32953415ebe9e151bb4360b3ccdb65543d4c2223a5e2cbb46f53e0c", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/3a44dac2-ce49-479f-84ca-2a1fee5c0975/apply", "externalId" : "3a44dac2-ce49-479f-84ca-2a1fee5c0975", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Belgium", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Belgium", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management", "Information architecture", "Documentation standards", "Quality criteria", "Knowledge capture", "Content lifecycle" ], "hardSkillsList" : [ "Knowledge mapping", "Information governance", "Content review", "Metric definition", "Metric tracking" ], "hardSkills" : [ { "name" : "Knowledge mapping", "level" : "intermediate" }, { "name" : "Information governance", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Metric definition", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Information architecture, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Information architecture", "Program management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Develop methods to capture knowledge, Build feedback loops, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Partner with training leaders, Partner with operational leaders, Define key metrics, Track key metrics, Act as coordination point", "teamCollaboration" : "Cross-functional communication; Influence senior stakeholders; Partner with training leaders; Partner with operational leaders; Work with distributed teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity; Policy documentation; Compliance documentation; Operational documentation", "domainList" : [ "trust-and-safety", "platform-integrity", "policy-documentation", "compliance-documentation", "operational-documentation" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity", "Policy documentation", "Compliance documentation", "Operational documentation" ], "communicationSkills" : "Cross-functional communication; Influence stakeholders", "documentationSkills" : "Documentation standards; Documentation systems; Content lifecycle frameworks", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Identify gaps; Identify inconsistencies; Identify outdated documentation; Identify conflicting documentation; Identify knowledge gaps; Identify recurring errors", "specialRequirements" : "Operate independently, Global environment", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years knowledge management experience, 3–5 years content strategy experience, 3–5 years program management experience, Audit knowledge systems, Restructure knowledge systems, Improve knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently, Manage competing priorities", "qualificationsPreferred" : "Trust and Safety experience, Content moderation experience, Platform integrity experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture, Program management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:39:44.821", "createdAt" : "2026-06-15T10:39:44.821", "lastUpdated" : "2026-06-16T12:43:37.259", "ingestTimestamp" : "2026-06-16T03:22:46.922", "mongoId" : "6a30511af292fd229cefa596", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Knowledge mapping", "Information governance", "Content review", "Metric definition", "Metric tracking", "Knowledge management", "Content strategy", "Information architecture", "Program management", "Documentation standards", "Quality criteria", "Knowledge capture", "Content lifecycle", "Trust and Safety", "Platform integrity", "Policy documentation", "Compliance documentation", "Operational documentation" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa59f", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 200000.0, "max" : 350000.0, "currency" : "SAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist in Knowledge Management in Saudi Arabia, adjusted for mid-seniority and the technology industry." }, "location" : "Saudi Arabia", "locations" : [ "Saudi Arabia" ], "timestamp" : "2026-06-16T12:17:45.938", "fingerprint" : "1b71590e2131e945445a3ba68adedc53c0bdc7bdee4739d0180d37da381cb2f0", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/7c00752f-c34b-44f8-af82-446d141494a5/apply", "externalId" : "7c00752f-c34b-44f8-af82-446d141494a5", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Saudi Arabia", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Saudi Arabia", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Content lifecycle management", "Metrics definition", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria" ], "hardSkills" : [ { "name" : "Documentation standards", "level" : "intermediate" }, { "name" : "Versioning rules", "level" : "intermediate" }, { "name" : "Lifecycle policies", "level" : "intermediate" }, { "name" : "Quality criteria", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Information architecture, Process improvement", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Information architecture", "Process improvement" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates reflected downstream, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps from feedback, Identify recurring errors from feedback, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional teams; Global teams; Distributed teams; Trust and Safety teams; QA teams; Operational teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operations documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operations-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset", "specialRequirements" : "Operate independently", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, incomplete information, and evolving priorities, Cross-functional communication skills, Influence senior stakeholders, Design documentation systems, Design governance models, Design content lifecycle frameworks, Analytical mindset, Operate independently in a distributed, global environment, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture, Process improvement. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:39:22.006", "createdAt" : "2026-06-15T10:39:22.006", "lastUpdated" : "2026-06-16T12:17:45.938", "ingestTimestamp" : "2026-06-16T03:21:29.015", "mongoId" : "6a30511af292fd229cefa59f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge management", "Content strategy", "Information architecture", "Process improvement", "Program management", "Content lifecycle management", "Metrics definition", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30511af292fd229cefa5b0", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Israel, adjusted for mid-seniority and the technology industry." }, "location" : "Israel", "locations" : [ "Israel" ], "timestamp" : "2026-06-16T11:35:56.832", "fingerprint" : "346f22425dca1af3aa67f01eff220049d77d587b69a8650ddf8dafd50c29c456", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/e321e22a-1cdc-4951-8b67-2ed960dd5f43/apply", "externalId" : "e321e22a-1cdc-4951-8b67-2ed960dd5f43", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Israel", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Israel", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle frameworks", "Metrics definition", "Content review" ], "hardSkillsList" : [ "Audit knowledge ecosystem", "Map knowledge ecosystem", "Define documentation standards", "Define versioning rules", "Define lifecycle policies", "Define quality criteria", "Capture tacit knowledge", "Capture undocumented knowledge", "Track key metrics", "Content freshness tracking", "Search effectiveness tracking", "Coverage gaps tracking", "Onboarding effectiveness tracking" ], "hardSkills" : [ { "name" : "Audit knowledge ecosystem", "level" : "intermediate" }, { "name" : "Map knowledge ecosystem", "level" : "intermediate" }, { "name" : "Define documentation standards", "level" : "intermediate" }, { "name" : "Define versioning rules", "level" : "intermediate" }, { "name" : "Define lifecycle policies", "level" : "intermediate" }, { "name" : "Define quality criteria", "level" : "intermediate" }, { "name" : "Capture tacit knowledge", "level" : "intermediate" }, { "name" : "Capture undocumented knowledge", "level" : "intermediate" }, { "name" : "Track key metrics", "level" : "intermediate" }, { "name" : "Content freshness tracking", "level" : "intermediate" }, { "name" : "Search effectiveness tracking", "level" : "intermediate" }, { "name" : "Coverage gaps tracking", "level" : "intermediate" }, { "name" : "Onboarding effectiveness tracking", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Information architecture, Process improvement", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Information architecture", "Process improvement" ], "coreResponsibilities" : "Audit existing knowledge ecosystem, Map existing knowledge ecosystem, Identify knowledge gaps, Identify knowledge inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define documentation templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates are reflected, Develop methods to capture knowledge, Build feedback loops, Identify knowledge gaps, Identify recurring errors, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage content lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge is translated, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Global teams; Distributed teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operations documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operations-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Documentation systems; Content lifecycle frameworks", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset", "specialRequirements" : "Operate independently", "outcomesObjectives" : "Ensure updates reflected downstream; Translate knowledge into practice", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Ability to work with ambiguity, Ability to work with incomplete information, Ability to work with evolving priorities, Excellent cross-functional communication skills, Ability to influence senior stakeholders, Ability to operate independently, Highly organized, Ability to manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture, Process improvement. Audit existing knowledge ecosystem. Map existing knowledge ecosystem", "postedDate" : "2026-06-15T10:38:32.239", "createdAt" : "2026-06-15T10:38:32.239", "lastUpdated" : "2026-06-16T11:35:56.832", "ingestTimestamp" : "2026-06-16T03:21:27.396", "mongoId" : "6a30511af292fd229cefa5b0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Audit knowledge ecosystem", "Map knowledge ecosystem", "Define documentation standards", "Define versioning rules", "Define lifecycle policies", "Define quality criteria", "Capture tacit knowledge", "Capture undocumented knowledge", "Track key metrics", "Content freshness tracking", "Search effectiveness tracking", "Coverage gaps tracking", "Onboarding effectiveness tracking", "Knowledge management", "Content strategy", "Information architecture", "Process improvement", "Program management", "Documentation standards", "Content lifecycle frameworks", "Metrics definition", "Content review", "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 27, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5b2", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "SEK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Sweden, adjusted for mid-seniority and the technology industry." }, "location" : "Sweden", "locations" : [ "Sweden" ], "timestamp" : "2026-06-16T14:56:49.104", "fingerprint" : "68ddc05e895eacf9cf82cac991929caab6159ef11b751bfa218fa8e16e9c4dfe", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/ebe54d0b-2f7e-48f8-9c05-74455b66ca80/apply", "externalId" : "ebe54d0b-2f7e-48f8-9c05-74455b66ca80", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Sweden", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Sweden", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge dependencies", "Tacit knowledge capture", "Undocumented knowledge capture", "Feedback loops", "Content reviews", "Lifecycle management", "Knowledge translation", "Content freshness tracking", "Search effectiveness tracking", "Coverage gaps tracking", "Onboarding effectiveness tracking", "Knowledge flow coordination" ], "majorSkills" : "Knowledge management, Content strategy, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management" ], "coreResponsibilities" : "Audit existing knowledge ecosystem, Map existing knowledge ecosystem, Identify knowledge gaps, Identify knowledge inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure source material updates reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps affecting execution, Identify recurring errors affecting execution, Maintain long-term health of knowledge base, Conduct regular audits, Conduct content reviews, Conduct lifecycle management, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as central coordination point", "teamCollaboration" : "Cross-functional communication; Partner with training leaders; Partner with operational leaders; Central coordination point; Global teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity", "domainList" : [ "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence senior stakeholders", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Attention to inconsistencies; Attention to risks; Attention to operational impact", "specialRequirements" : "Operate independently, Distributed environment, Global environment", "outcomesObjectives" : "Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, incomplete information, and evolving priorities, Cross-functional communication skills, Influence senior stakeholders, Design documentation systems, Design governance models, Design content lifecycle frameworks, Analytical mindset, Operate independently in a distributed, global environment, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management. Audit existing knowledge ecosystem. Map existing knowledge ecosystem", "postedDate" : "2026-06-15T10:38:06.968", "createdAt" : "2026-06-15T10:38:06.968", "lastUpdated" : "2026-06-16T14:56:49.104", "ingestTimestamp" : "2026-06-16T03:22:33.112", "mongoId" : "6a30511af292fd229cefa5b2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Knowledge dependencies", "Tacit knowledge capture", "Undocumented knowledge capture", "Feedback loops", "Content reviews", "Lifecycle management", "Knowledge translation", "Content freshness tracking", "Search effectiveness tracking", "Coverage gaps tracking", "Onboarding effectiveness tracking", "Knowledge flow coordination", "Trust and Safety", "Platform integrity" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5b3", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Austria, adjusted for mid-seniority and the technology industry." }, "location" : "Austria", "locations" : [ "Austria" ], "timestamp" : "2026-06-16T12:05:14.405", "fingerprint" : "ba00e60746dccb27b8ec4059e37bdc0eff2a9480eb5e9b9471920b3e3d4c4d9d", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/ee479bb8-defe-4800-ae39-46641b566de7/apply", "externalId" : "ee479bb8-defe-4800-ae39-46641b566de7", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Austria", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Austria", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Quality criteria", "Lifecycle management", "Metrics definition", "Metrics tracking" ], "hardSkillsList" : [ "Knowledge capture", "Content review" ], "hardSkills" : [ { "name" : "Knowledge capture", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Information architecture", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Information architecture" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure source material updates reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps affecting execution, Identify recurring errors affecting execution, Maintain health of knowledge base, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional teams; Global teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operations documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operations-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Documentation systems", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset", "specialRequirements" : "Operate independently", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, incomplete information, and evolving priorities, Cross-functional communication skills, Influence senior stakeholders, Design documentation systems, Design governance models, Design content lifecycle frameworks, Analytical mindset, Operate independently in a distributed, global environment, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:37:42.292", "createdAt" : "2026-06-15T10:37:42.292", "lastUpdated" : "2026-06-16T12:05:14.405", "ingestTimestamp" : "2026-06-16T03:23:35.611", "mongoId" : "6a30511af292fd229cefa5b3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Knowledge capture", "Content review", "Knowledge management", "Content strategy", "Information architecture", "Program management", "Documentation standards", "Quality criteria", "Lifecycle management", "Metrics definition", "Metrics tracking", "Policy documentation", "Compliance documentation", "Operations documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30511af292fd229cefa593", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 140000.0, "max" : 210000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Specialist, Knowledge Management in Poland, adjusted for mid-seniority and the technology industry." }, "location" : "Poland", "locations" : [ "Poland" ], "timestamp" : "2026-06-16T10:47:51.785", "fingerprint" : "420e500fbd713ec2de4d4537bd50677a5ba298548abb379bca06b18234969d1a", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/349554fd-33c8-4733-9a20-c290ca784585/apply", "externalId" : "349554fd-33c8-4733-9a20-c290ca784585", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle", "Knowledge capture", "Metrics definition", "Metrics tracking" ], "hardSkillsList" : [ "Audit documentation", "Map knowledge ecosystem", "Define documentation standards", "Define versioning rules", "Define lifecycle policies", "Define quality criteria", "Capture tacit knowledge", "Track key metrics" ], "hardSkills" : [ { "name" : "Audit documentation", "level" : "intermediate" }, { "name" : "Map knowledge ecosystem", "level" : "intermediate" }, { "name" : "Define documentation standards", "level" : "intermediate" }, { "name" : "Define versioning rules", "level" : "intermediate" }, { "name" : "Define lifecycle policies", "level" : "intermediate" }, { "name" : "Define quality criteria", "level" : "intermediate" }, { "name" : "Capture tacit knowledge", "level" : "intermediate" }, { "name" : "Track key metrics", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management, Information architecture", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture" ], "coreResponsibilities" : "Audit existing knowledge ecosystem, Map existing knowledge ecosystem, Identify knowledge gaps, Identify knowledge inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates reflected, Develop methods to capture knowledge, Build feedback loops, Identify knowledge gaps, Identify recurring errors, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage content lifecycle, Partner with leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as coordination point", "teamCollaboration" : "Cross-functional communication; Partner with training leaders; Partner with operational leaders; Work with distributed teams; Coordinate knowledge flow", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity", "domainList" : [ "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Documentation systems", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset", "specialRequirements" : "Operate independently", "outcomesObjectives" : "Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Proven ability to audit knowledge systems, Proven ability to restructure knowledge systems, Proven ability to improve knowledge systems, Capability to work with ambiguity, Capability to work with incomplete information, Capability to work with evolving priorities, Excellent cross-functional communication skills, Ability to influence senior stakeholders, Experience designing documentation systems, Experience designing governance models, Experience designing content lifecycle frameworks, Analytical mindset, Ability to operate independently, Highly organized, Ability to manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management, Information architecture. Audit existing knowledge ecosystem. Map existing knowledge ecosystem", "postedDate" : "2026-06-15T10:37:17.340", "createdAt" : "2026-06-15T10:37:17.340", "lastUpdated" : "2026-06-16T10:47:51.785", "ingestTimestamp" : "2026-06-16T03:24:23.247", "mongoId" : "6a30511af292fd229cefa593", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Audit documentation", "Map knowledge ecosystem", "Define documentation standards", "Define versioning rules", "Define lifecycle policies", "Define quality criteria", "Capture tacit knowledge", "Track key metrics", "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle", "Knowledge capture", "Metrics definition", "Metrics tracking", "Trust and Safety", "Platform integrity" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa590", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 2.85E7, "max" : 4.25E7, "currency" : "CLP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist, Knowledge Management in Chile, adjusted for mid-seniority, full-time employment in the technology industry." }, "location" : "Chile", "locations" : [ "Chile" ], "timestamp" : "2026-06-16T11:42:26.650", "fingerprint" : "bd5c46cc0aa26a8b4dadfc7805cd99e616c014a58ecc1ecb25bccfe3c87d5c2d", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/1caf9e4e-3b40-47d4-b89d-f2e15572af47/apply", "externalId" : "1caf9e4e-3b40-47d4-b89d-f2e15572af47", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Chile", "continent" : "sa", "workMode" : "remote" } ], "locationText" : "Chile", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Content strategy", "Program management" ], "hardSkillsList" : [ "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Information architecture", "Knowledge governance" ], "hardSkills" : [ { "name" : "Documentation standards", "level" : "intermediate" }, { "name" : "Versioning rules", "level" : "intermediate" }, { "name" : "Lifecycle policies", "level" : "intermediate" }, { "name" : "Quality criteria", "level" : "intermediate" }, { "name" : "Information architecture", "level" : "intermediate" }, { "name" : "Knowledge governance", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Program management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure updates reflected, Develop methods capture tacit knowledge, Develop methods capture undocumented knowledge, Build feedback loops, Identify knowledge gaps, Identify recurring errors, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track key metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Distributed Trust and Safety teams; Global teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity", "domainList" : [ "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence senior stakeholders", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset", "specialRequirements" : "Operate independently, Manage competing priorities", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years experience knowledge management, 3–5 years experience content strategy, 3–5 years experience program management, Audit, restructure, improve knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience Trust and Safety, Experience content moderation, Experience platform integrity", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:36:28.030", "createdAt" : "2026-06-15T10:36:28.030", "lastUpdated" : "2026-06-16T11:42:26.650", "ingestTimestamp" : "2026-06-16T03:23:34.487", "mongoId" : "6a30511af292fd229cefa590", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria", "Information architecture", "Knowledge governance", "Knowledge management", "Content strategy", "Program management", "Trust and Safety", "Platform integrity" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa58a", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 38000.0, "max" : 58000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Greece, adjusted for mid-seniority, remote work, and the technology industry." }, "location" : "Greece", "locations" : [ "Greece" ], "timestamp" : "2026-06-16T12:21:05.647", "fingerprint" : "e6fe7ee6bad785aafa9cd2dae4f71575afe0a56c09b42f7977164af3ba7d6a4a", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/0eef2edb-6de0-42fb-ac6f-b48825ed6114/apply", "externalId" : "0eef2edb-6de0-42fb-ac6f-b48825ed6114", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Greece", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Greece", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Content lifecycle management", "Metrics definition", "Operational impact analysis" ], "hardSkillsList" : [ "Documentation standards", "Versioning rules", "Lifecycle policies", "Quality criteria" ], "softSkillsList" : [ "Cross-functional communication" ], "hardSkills" : [ { "name" : "Documentation standards", "level" : "intermediate" }, { "name" : "Versioning rules", "level" : "intermediate" }, { "name" : "Lifecycle policies", "level" : "intermediate" }, { "name" : "Quality criteria", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Cross-functional communication" } ], "majorSkills" : "Knowledge ecosystem mapping, Information architecture design, Knowledge capture methods, Knowledge base maintenance", "majorSkillsList" : [ "Knowledge ecosystem mapping", "Information architecture design", "Knowledge capture methods", "Knowledge base maintenance" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify knowledge inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure source material updates reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps affecting execution, Identify recurring errors affecting execution, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage knowledge lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge translated into practice, Define key metrics, Track content freshness, Track search effectiveness, Track coverage gaps, Track onboarding effectiveness, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Partner with training leaders; Partner with operational leaders; Coordinate knowledge flow", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Trust and Safety; Platform integrity", "domainList" : [ "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation standards; Templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Attention to inconsistencies; Attention to risks; Attention to operational impact", "outcomesObjectives" : "Content freshness metrics; Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently in a distributed, global environment, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge ecosystem mapping, Information architecture design, Knowledge capture methods, Knowledge base maintenance. Audit knowledge ecosystem. 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Search effectiveness metrics; Coverage gaps metrics; Onboarding effectiveness metrics", "qualificationsBasic" : "3–5 years experience in knowledge management, 3–5 years experience in content strategy, 3–5 years experience in program management, Experience designing documentation systems, Experience designing governance models, Experience designing content lifecycle frameworks, Ability to work with ambiguity, Ability to work with incomplete information, Ability to work with evolving priorities, Ability to operate independently, Highly organized, Ability to manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture, Program management. Audit knowledge ecosystem. Map knowledge ecosystem", "postedDate" : "2026-06-15T10:35:33.182", "createdAt" : "2026-06-15T10:35:33.182", "lastUpdated" : "2026-06-16T11:53:03.479", "ingestTimestamp" : "2026-06-16T03:23:32.094", "mongoId" : "6a30511af292fd229cefa5ae", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Knowledge ecosystem audit", "Knowledge ecosystem mapping", "Information architecture design", "Documentation standards definition", "Versioning rules definition", "Lifecycle policies definition", "Quality criteria definition", "Knowledge capture methods", "Feedback loop development", "Content review", "Metrics definition", "Metrics tracking", "Knowledge management", "Content strategy", "Information architecture", "Program management", "Documentation standards", "Quality criteria", "Lifecycle management", "Policy documentation", "Compliance documentation", "Operational documentation", "Trust and Safety", "Platform integrity" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30511af292fd229cefa5b6", "title" : "Senior Specialist, Knowledge Management", "industry" : "Support", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for mid-seniority, technology industry, and remote work." }, "location" : "Bulgaria", "locations" : [ "Bulgaria" ], "timestamp" : "2026-06-16T11:55:09.057", "fingerprint" : "70ba8f4da780feeb4969fe39c4fa486260f461b54cd5a5c4c41a7d536dfebc6d", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/f93e6fea-0022-4e1b-9d0c-6ed463a7d7ea/apply", "externalId" : "f93e6fea-0022-4e1b-9d0c-6ed463a7d7ea", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Knowledge management", "Content strategy", "Program management", "Information architecture", "Documentation standards", "Content lifecycle", "Metrics definition", "Content governance" ], "hardSkillsList" : [ "Knowledge mapping", "Content auditing", "Content structuring", "Content quality assessment", "Knowledge capture", "Feedback loop development", "Content review", "Content lifecycle management" ], "hardSkills" : [ { "name" : "Knowledge mapping", "level" : "intermediate" }, { "name" : "Content auditing", "level" : "intermediate" }, { "name" : "Content structuring", "level" : "intermediate" }, { "name" : "Content quality assessment", "level" : "intermediate" }, { "name" : "Knowledge capture", "level" : "intermediate" }, { "name" : "Feedback loop development", "level" : "intermediate" }, { "name" : "Content review", "level" : "intermediate" }, { "name" : "Content lifecycle management", "level" : "intermediate" } ], "majorSkills" : "Knowledge management, Content strategy, Information architecture, Program management", "majorSkillsList" : [ "Knowledge management", "Content strategy", "Information architecture", "Program management" ], "coreResponsibilities" : "Audit knowledge ecosystem, Map knowledge ecosystem, Identify knowledge gaps, Identify knowledge inconsistencies, Identify outdated documentation, Identify conflicting documentation, Design information architecture, Maintain information architecture, Define documentation standards, Define documentation templates, Define versioning rules, Define lifecycle policies, Define quality criteria, Oversee knowledge dependencies, Ensure source material updates are reflected, Develop methods to capture tacit knowledge, Develop methods to capture undocumented knowledge, Build feedback loops, Identify knowledge gaps from feedback, Identify recurring errors from feedback, Maintain knowledge base health, Conduct regular audits, Conduct content reviews, Manage content lifecycle, Partner with training leaders, Partner with operational leaders, Ensure knowledge is translated into practice, Define key metrics, Track content freshness metrics, Track search effectiveness metrics, Track coverage gap metrics, Track onboarding effectiveness metrics, Act as central coordination point, Coordinate knowledge flow", "teamCollaboration" : "Cross-functional communication; Global teams; Trust and Safety teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Policy documentation; Compliance documentation; Operational documentation; Trust and Safety; Platform integrity", "domainList" : [ "policy-documentation", "compliance-documentation", "operational-documentation", "trust-and-safety", "platform-integrity" ], "domainSpecificKnowledge" : [ "Policy documentation", "Compliance documentation", "Operational documentation", "Trust and Safety", "Platform integrity" ], "communicationSkills" : "Cross-functional communication; Influence senior stakeholders", "documentationSkills" : "Documentation standards; Documentation templates; Versioning rules; Lifecycle policies; Quality criteria", "continuousLearning" : "Learning and development; Professional growth", "problemSolvingSkills" : "Analytical mindset; Identify inconsistencies; Identify risks; Identify operational impact", "specialRequirements" : "Operate independently, Distributed environment, Global environment", "outcomesObjectives" : "Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness", "qualificationsBasic" : "3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Audit, restructure, and improve complex knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently in a distributed, global environment, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives", "qualificationsPreferred" : "Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture, Program management. Audit knowledge ecosystem. 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Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risks, and operational impact. Ability to operate independently in a distributed, global environment. Highly organized with strong ownership and ability to manage competing priorities. Fast learner with a proactive mindset and strong follow-through on complex initiatives. Benefits: Competitive compensation package Comprehensive healthcare coverage Flexible working arrangements and remote-friendly environment Strong focus on learning, development, and professional growth Mental health and wellness support programs Parental leave and family-friendly policies Financial and operational support for hybrid/remote work setups Opportunity to contribute to meaningful, high-impact safety and integrity work Inclusive and collaborative global culture Volunteer and community engagement opportunities ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture. Audit knowledge ecosystem. 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