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"majorSkills" : "Customer Engineering, Professional Services, Go-to-market strategy", "majorSkillsList" : [ "Customer Engineering", "Professional Services", "Go-to-market strategy" ], "coreResponsibilities" : "Lead customer-facing technical team, Guide team's execution, Partner with GTM leadership, Prioritize customer engagements, Prioritize technical pursuits, Prioritize adoption opportunities, Ensure team focus on high-impact accounts, Ensure team focus on high-impact opportunities, Ensure team focus on customer outcomes, Review quality of technical strategies, Review quality of POCs, Review quality of adoption plans, Review quality of customer advisory engagements, Coach team members, Support strategic customer engagements, Build team capability, Hire team members, Onboard team members, Enable team members, Manage team performance, Develop team careers, Connect technical recommendations, Monitor regional customer patterns, Monitor adoption blockers, Monitor competitive insights, Monitor product feedback, Share feedback with internal teams, Promote use of playbooks, Promote use of demo assets, Promote use of POC approaches, Promote use of adoption frameworks, Promote use of technical best practices, Represent regional technical perspective, Collaborate with GTM leadership, Identify potential services opportunities, Understand customer requirements, Draft SOWs, Oversee Professional Services delivery, Ensure on-time delivery, Ensure on-budget delivery, Act as senior delivery point of contact, Manage escalations, Manage milestone reviews, Manage customer satisfaction, Define delivery standards, Maintain delivery standards, Define project governance frameworks, Maintain project governance frameworks", "teamCollaboration" : "Partnering with GTM leadership; Partnering with sales leadership; Working across pre-sales; Working across delivery; Working across post-sales; Collaborate with GTM leadership; Work with regional sales", "projectManagementSkills" : [ "Project 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"qualificationsBasic" : "Experience leading customer-facing technical teams, Understanding of enterprise software, Understanding of automation, Understanding of AI, Understanding of SaaS/cloud platforms, Understanding of architecture, Understanding of integrations, Understanding of security, Understanding of deployment considerations, Experience across pre-sales customer motions, Experience across post-sales customer motions, Proven ability to build technical field function, Commercial awareness, Credibility with senior technical stakeholders, Credibility with senior business stakeholders, Ability to coach teams on demos, Ability to coach teams on POCs, Ability to coach teams on competitive positioning, Ability to coach teams on technical storytelling, Ability to coach teams on solution design, Ability to coach teams on customer advisory conversations, Judgment in complex customer situations, Judgment in ambiguous customer situations, Excellent communication skills, Excellent executive presence, Excellent stakeholder management skills, Fluency in Mandarin, Fluency in English, Experience overseeing Professional Services engagements, Experience delivering Professional Services engagements", "qualificationsPreferred" : "Experience with Kubernetes a plus, Experience with container orchestration platforms a plus", "workSiteFlexibility" : "Flexible", "rawDescription" : "LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION We are looking for an experienced Director of Customer Engineering to lead our customer-facing technical team in Greater China, covering Mainland China, Taiwan, and Hong Kong. You will guide a team of consultants who operate across the full customer lifecycle - from first technical conversation to successful platform adoption. The team brings together strong technical advisory, solution engineering, platform guidance, and adoption expertise to help customers evaluate, implement, and expand their use of UiPath. You will be responsible for the performance, prioritization, coaching, and execution quality of the team. Beyond leading the core Customer Engineering function, you will play an active role in shaping regional services go-to-market strategy — partnering with GTM and sales leadership on field plays, solution positioning, and pipeline acceleration. You will also carry accountability for the delivery quality of Professional Services engagements in the region, ensuring customers move from contract to value with speed and confidence. Working across pre-sales, delivery, and post-sales motions, you will help the region improve technical win rates, adoption outcomes, expansion potential, and long-term customer value realization. WHAT YOU'LL DO AT UIPATH • Lead, coach, and develop your team across Mainland China, Taiwan, and Hong Kong • Guide the team's execution across demos, technical discovery, POCs, competitive positioning, solution design advisory, platform setup recommendations, and post-sales technical guidance • Partner with GTM leadership to prioritize customer engagements, technical pursuits, and adoption opportunities • Ensure the team is focused on the highest-impact accounts, opportunities, and customer outcomes • Review and improve the quality of technical account strategies, POCs, adoption plans, and customer advisory engagements • Coach team members on technical storytelling, executive communication, customer discovery, competitive positioning, and advisory conversations. • Support complex or strategic customer engagements where senior technical leadership is required • Build team capability through hiring, onboarding, enablement, performance management, and career development • Help the team connect technical recommendations with customer business outcomes, adoption milestones, and long-term platform maturity • Monitor regional customer patterns, adoption blockers, competitive insights, and product feedback, and share them with relevant internal teams • Promote consistent use of reusable playbooks, demo assets, POC approaches, adoption frameworks, and technical best practices • Represent the regional technical perspective in account planning, business reviews, and leadership discussions • Collaborate with GTM leadership on regional go-to-market strategy, work with regional sales for identifying potential services opportunities, understand customer requirements and help draft solutions; draft SOWs • Oversee scoped Professional Services delivery engagements for strategic accounts in the region, ensuring on-time, on-budget outcomes; act as the senior delivery point of contact for escalations, milestone reviews, and customer satisfaction during implementation phases • Define and maintain delivery standards, project governance frameworks, to ensure consistency and quality across Professional Services engagements in the region. WHAT YOU'LL BRING TO THE TEAM • Experience leading customer-facing technical teams such as Sales Engineering, Solution Consulting, Technical Account Management, Customer Engineering, or Technical Consulting • Strong understanding of enterprise software, automation, AI, SaaS/cloud platforms, architecture, integrations, security, and deployment considerations • Experience across both pre-sales and post-sales customer motions • Proven ability to build or evolve a technical field function, including role definition, engagement models, KPIs, and enablement • Commercial awareness, with the ability to support pipeline progression, technical win strategies, adoption, expansion, and retention • Credibility with senior technical and business stakeholders, including executives, architects, automation leaders, and transformation owners • Ability to coach teams on demos, POCs, competitive positioning, technical storytelling, solution design, and customer advisory conversations • Strong judgment in complex or ambiguous customer situations • Excellent communication, executive presence, and stakeholder management skills • Fluency in Mandarin and English, written and spoken • Familiarity with GTM motions, solution plays, partner and pipeline generation strategies; ability to translate technical positioning into compelling go-to-market narratives for services • Experience overseeing or directly delivering Professional Services engagements, including project governance, resource coordination, milestone tracking, and customer stakeholder management through implementation and go-live. Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.", "summaryDescription" : "Customer Engineering Director at UiPath. Skills: Customer Engineering, Professional Services, Go-to-market strategy. Lead customer-facing technical team. 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"timestamp" : "2026-06-16T14:00:53.684", "fingerprint" : "6cad9e585d3fe6012ef2dec68846105d3ee58e9ab478e84816499a8892eeef2c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/uipath/7557cd94-4b59-4624-aa2d-7bdeaacb9474/application", "externalId" : "7557cd94-4b59-4624-aa2d-7bdeaacb9474", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seoul", "country" : "South Korea", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "37.5666791,126.9782914" } ], "locationText" : "Seoul, South Korea", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "Automation, AI, SaaS, Cloud platforms", "professionalSkills" : [ "Solution design", "Customer advisory", "Go-to-market strategy", "Pipeline acceleration", "Delivery quality", "Technical win rates", "Adoption outcomes", "Expansion potential", "Customer value realization", "Technical pursuits", "Adoption plans", "Account strategies", "Technical storytelling", "Executive communication", "Customer discovery", "Advisory conversations", "Account planning", "Business reviews", "Stakeholder management", "Pipeline generation", "Go-to-market narratives", "Project governance", "Resource coordination", "Milestone tracking" ], "hardSkillsList" : [ "Platform setup", "Technical recommendations", "Product feedback", "Playbooks", "Demo assets", "POC approaches", "Adoption frameworks", "Technical best practices", "SOW drafting", "On-time delivery", "On-budget delivery", "Milestone reviews", "Customer satisfaction", "Delivery standards", "Project governance frameworks" ], "softSkillsList" : [ "Leadership", "Judgment" ], "hardSkills" : [ { "name" : "Platform setup", "level" : "intermediate" }, { "name" : "Technical recommendations", "level" : "intermediate" }, { "name" : "Product feedback", "level" : "intermediate" }, { "name" : "Playbooks", "level" : "intermediate" }, { "name" : "Demo assets", "level" : "intermediate" }, { "name" : "POC approaches", "level" : "intermediate" }, { "name" : "Adoption frameworks", "level" : "intermediate" }, { "name" : "Technical best practices", "level" : "intermediate" }, { "name" : "SOW drafting", "level" : "intermediate" }, { "name" : "On-time delivery", "level" : "intermediate" }, { "name" : "On-budget delivery", "level" : "intermediate" }, { "name" : "Milestone reviews", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Delivery standards", "level" : "intermediate" }, { "name" : "Project governance frameworks", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Judgment" } ], "majorSkills" : "Customer Engineering, Solution Engineering, Platform Guidance, Adoption Expertise", "majorSkillsList" : [ "Customer Engineering", "Solution Engineering", "Platform Guidance", "Adoption Expertise" ], "coreResponsibilities" : "Lead team, Coach team, Develop team, Guide team execution, Partner with GTM leadership, Prioritize customer engagements, Prioritize technical pursuits, Prioritize adoption opportunities, Ensure team focus on high-impact accounts, Ensure team focus on high-impact opportunities, Ensure team focus on high-impact customer outcomes, Review quality of technical account strategies, Review quality of POCs, Review quality of adoption plans, Review quality of customer advisory engagements, Coach team members on technical storytelling, Coach team members on executive communication, Coach team members on customer discovery, Coach team members on competitive positioning, Coach team members on advisory conversations, Support complex customer engagements, Support strategic customer engagements, Build team capability through hiring, Build team capability through onboarding, Build team capability through enablement, Build team capability through performance management, Build team capability through career development, Help team connect technical recommendations with customer business, Help team connect technical recommendations with adoption milestones, Help team connect technical recommendations with long-term platform, Monitor regional customer patterns, Monitor adoption blockers, Monitor competitive insights, Monitor product feedback, Share insights with internal teams, Promote consistent use of reusable playbooks, Promote consistent use of reusable demo assets, Promote consistent use of reusable POC approaches, Promote consistent use of reusable adoption frameworks, Promote consistent use of reusable technical best practices, Represent regional technical perspective in account planning, Represent regional technical perspective in business reviews, Represent regional technical perspective in leadership discussions, Collaborate with GTM leadership on regional go-to-market strategy, Work with regional sales for identifying potential services, Understand customer requirements, Help draft SOWs, Oversee scoped Professional Services delivery engagements, Ensure on-time delivery of engagements, Ensure on-budget delivery of engagements, Act as senior delivery point of contact for, Act as senior delivery point of contact for, Act as senior delivery point of contact for, Define delivery standards, Maintain delivery standards, Define project governance frameworks, Maintain project governance frameworks", "teamCollaboration" : "Partner with GTM leadership; Work with regional sales; Collaborate with GTM leadership; Cross-functional teams", "projectManagementSkills" : [ "Project governance", "Resource coordination", "Milestone tracking" ], "domainKnowledge" : "Enterprise software; Automation; AI; SaaS; Cloud platforms; Architecture; Integrations; Security; Deployment considerations", "domainList" : [ "enterprise-software", "automation", "ai", "saas", "cloud-platforms", "architecture", "integrations", "security", "deployment-considerations" ], "domainSpecificKnowledge" : [ "Enterprise software", "Automation", "AI", "SaaS", "Cloud platforms", "Architecture", "Integrations", "Security", "Deployment considerations" ], "toolProficiency" : [ "UiPath" ], "communicationSkills" : "Executive communication; Technical storytelling; Customer advisory conversations; Stakeholder management", "outcomesObjectives" : "Improve technical win rates; Improve adoption outcomes; Improve expansion potential; Improve long-term customer value realization; Ensure on-time delivery; Ensure on-budget delivery; Ensure customer satisfaction", "qualificationsBasic" : "Experience leading customer-facing technical teams, Understanding of enterprise software, Understanding of automation, Understanding of AI, Understanding of SaaS/cloud platforms, Understanding of architecture, Understanding of integrations, Understanding of security, Understanding of deployment considerations, Experience across pre-sales motions, Experience across post-sales motions, Ability to build or evolve technical field function, Commercial awareness, Credibility with senior technical stakeholders, Credibility with senior business stakeholders, Ability to coach teams on demos, Ability to coach teams on POCs, Ability to coach teams on competitive positioning, Ability to coach teams on technical storytelling, Ability to coach teams on solution design, Ability to coach teams on customer advisory conversations, Judgment in complex customer situations, Judgment in ambiguous customer situations, Fluency in Korean, Fluency in English, Experience overseeing Professional Services engagements, Experience delivering Professional Services engagements", "qualificationsPreferred" : "Experience with Kubernetes, Experience with container orchestration platforms", "workSiteFlexibility" : "Flexible", "rawDescription" : "LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION We are looking for an experienced Director of Customer Engineering to lead our customer-facing technical team in Korea. You will guide a team of consultants who operate across the full customer lifecycle - from first technical conversation to successful platform adoption. The team brings together strong technical advisory, solution engineering, platform guidance, and adoption expertise to help customers evaluate, implement, and expand their use of UiPath. You will be responsible for the performance, prioritization, coaching, and execution quality of the team. Beyond leading the core Customer Engineering function, you will play an active role in shaping regional services go-to-market strategy — partnering with GTM and sales leadership on field plays, solution positioning, and pipeline acceleration. You will also carry accountability for the delivery quality of Professional Services engagements in the region, ensuring customers move from contract to value with speed and confidence. Working across pre-sales, delivery, and post-sales motions, you will help the region improve technical win rates, adoption outcomes, expansion potential, and long-term customer value realization. WHAT YOU'LL DO AT UIPATH • Lead, coach, and develop your team • Guide the team's execution across demos, technical discovery, POCs, competitive positioning, solution design advisory, platform setup recommendations, and post-sales technical guidance • Partner with GTM leadership to prioritize customer engagements, technical pursuits, and adoption opportunities • Ensure the team is focused on the highest-impact accounts, opportunities, and customer outcomes • Review and improve the quality of technical account strategies, POCs, adoption plans, and customer advisory engagements • Coach team members on technical storytelling, executive communication, customer discovery, competitive positioning, and advisory conversations. • Support complex or strategic customer engagements where senior technical leadership is required • Build team capability through hiring, onboarding, enablement, performance management, and career development • Help the team connect technical recommendations with customer business outcomes, adoption milestones, and long-term platform maturity • Monitor regional customer patterns, adoption blockers, competitive insights, and product feedback, and share them with relevant internal teams • Promote consistent use of reusable playbooks, demo assets, POC approaches, adoption frameworks, and technical best practices • Represent the regional technical perspective in account planning, business reviews, and leadership discussions • Collaborate with GTM leadership on regional go-to-market strategy, work with regional sales for identifying potential services opportunities, understand customer requirements and help draft solutions; draft SOWs • Oversee scoped Professional Services delivery engagements for strategic accounts in the region, ensuring on-time, on-budget outcomes; act as the senior delivery point of contact for escalations, milestone reviews, and customer satisfaction during implementation phases • Define and maintain delivery standards, project governance frameworks, to ensure consistency and quality across Professional Services engagements in the region. WHAT YOU'LL BRING TO THE TEAM • Experience leading customer-facing technical teams such as Sales Engineering, Solution Consulting, Technical Account Management, Customer Engineering, or Technical Consulting • Strong understanding of enterprise software, automation, AI, SaaS/cloud platforms, architecture, integrations, security, and deployment considerations • Experience across both pre-sales and post-sales customer motions • Proven ability to build or evolve a technical field function, including role definition, engagement models, KPIs, and enablement • Commercial awareness, with the ability to support pipeline progression, technical win strategies, adoption, expansion, and retention • Credibility with senior technical and business stakeholders, including executives, architects, automation leaders, and transformation owners • Ability to coach teams on demos, POCs, competitive positioning, technical storytelling, solution design, and customer advisory conversations • Strong judgment in complex or ambiguous customer situations • Excellent communication, executive presence, and stakeholder management skills • Fluency in Korean and English, written and spoken • Familiarity with GTM motions, solution plays, partner and pipeline generation strategies; ability to translate technical positioning into compelling go-to-market narratives for services • Experience overseeing or directly delivering Professional Services engagements, including project governance, resource coordination, milestone tracking, and customer stakeholder management through implementation and go-live. Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.", "summaryDescription" : "Customer Engineering Director at UiPath. Skills: Customer Engineering, Solution Engineering, Platform Guidance, Adoption Expertise. Lead team. Coach team", "createdAt" : "2026-06-16T00:26:59.357", "lastUpdated" : "2026-06-16T14:00:53.684", "ingestTimestamp" : "2026-06-16T00:26:59.357", "mongoId" : "6a306e31f292fd229cfdd347", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Platform setup", "Technical recommendations", "Product feedback", "Playbooks", "Demo assets", "POC approaches", "Adoption frameworks", "Technical best practices", "SOW drafting", "On-time delivery", "On-budget delivery", "Milestone reviews", "Customer satisfaction", "Delivery standards", "Project governance frameworks", "Leadership", "Judgment", "Customer Engineering", "Solution Engineering", "Platform Guidance", "Adoption Expertise", "Solution design", "Customer advisory", "Go-to-market strategy", "Pipeline acceleration", "Delivery quality", "Technical win rates", "Adoption outcomes", "Expansion potential", "Customer value realization", "Technical pursuits", "Adoption plans", "Account strategies", "Technical storytelling", "Executive communication", "Customer discovery", "Advisory conversations", "Account planning", "Business reviews", "Stakeholder management", "Pipeline generation", "Go-to-market narratives", "Project governance", "Resource coordination", "Milestone tracking", "Enterprise software", "Automation", "AI", "SaaS", "Cloud platforms", "Architecture", "Integrations", "Security", "Deployment considerations", "UiPath" ], "skillCount" : 55, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051adf292fd229cf0450a", "title" : "Team Lead Customer Operations", "company" : "bswift India", "industry" : "SaaS", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Customer Operations Team Lead in India, adjusted for the technology industry and typical company size." }, "location" : "India- Office", "locations" : [ "India- Office" ], "timestamp" : "2026-06-16T08:08:27.792", "fingerprint" : "e61e91b1a1a410eec68b7c6b25e9364a0404fd4e999dcec0a5ef450eec48ccb5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bswiftindia/jobs/4688255006", "externalId" : "4688255006", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Process improvement", "Resource planning" ], "hardSkillsList" : [ "Microsoft Excel formulas" ], "hardSkills" : [ { "name" : "Microsoft Excel formulas", "level" : "intermediate" } ], "majorSkills" : "Team leadership, Process management, Performance management", "majorSkillsList" : [ "Team leadership", "Process management", "Performance management" ], "coreResponsibilities" : "Lead workflows for team, Train workflows for team, Manage workflows for team, Prioritize tasks, Ensure timely completion of deliverables, Ensure accurate completion of deliverables, Conduct quality audits, Ensure adherence to performance standards, Provide coaching to team members, Provide mentorship to team members, Provide performance feedback to team members, Monitor KPIs, Manage KPIs, Collaborate with global stakeholders, Resolve escalations, Maintain understanding of internal systems, Support team queries, Support team requests, Identify opportunities for improvement, Drive continuous process improvements, Mentor peers, Coach peers, Contribute to team development, Communicate effectively, Participate in special projects, Lead special projects, Perform quality assurance testing, Ensure issue resolution, Support inclusive workplace culture, Promote inclusive workplace culture", "teamCollaboration" : "Global internal stakeholders", "domainKnowledge" : "Benefits administration", "domainList" : [ "benefits-administration" ], "domainSpecificKnowledge" : [ "Benefits administration" ], "toolProficiency" : [ "Microsoft Excel", "Microsoft Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Professional development; Career growth; Training; Access to resources", "problemSolvingSkills" : "Problem-solving; Guiding through complex scenarios", "specialRequirements" : "Occasional collaboration outside standard hours", "outcomesObjectives" : "Ensure timely and accurate completion of deliverables; Ensure adherence to performance standards", "qualificationsBasic" : "5+ years overall work experience, 1+ year team leadership experience, Proficiency in Microsoft Excel, Working knowledge of Microsoft Office Suite, Ability to learn new processes, Ability to train others, Problem-solving skills, Verbal communication skills, Written communication skills, Ability to adapt to changing priorities, Bachelor's degree", "qualificationsPreferred" : "Experience in BPO, Experience in operations environment, Advanced Excel skills, Macros, Data visualization, Advanced functions", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! About the Role We’re looking for motivated, goal-driven professionals who are passionate about delivering excellence and creating meaningful solutions. At bswift, you’ll be part of a collaborative, flexible, and innovative environment that supports both professional and personal growth. If you resonate with our core values—pursue excellence, embrace accountability, deliver superior service, and foster a great workplace—we would love to hear from you. This is an in-office role based in Bangalore. The team operates from 10:30 AM to 7:30 PM IST (Monday–Friday). Occasional collaboration with U.S.-based colleagues outside standard hours may be required. Key Responsibilities Lead, train, and manage workflows for a team of 10–15 analysts in a high-volume, fast-paced environment Prioritize tasks and ensure timely and accurate completion of deliverables Conduct quality audits and ensure adherence to performance standards Provide coaching, mentorship, and performance feedback to team members Monitor and manage KPIs related to productivity, quality, and turnaround time Collaborate with global internal stakeholders to resolve escalations efficiently Maintain a strong understanding of internal systems to support team queries and requests Identify opportunities and drive continuous process improvements Act as a mentor and coach to peers, contributing to team development Communicate effectively with a positive, professional, and solution-oriented approach Participate in or lead special projects as assigned Perform quality assurance testing on client sites; track and ensure issue resolution Support and promote a diverse and inclusive workplace culture Required Qualifications 5+ years of overall work experience 1+ year of team leadership or people management experience Strong proficiency in Microsoft Excel (ability to read and create formulas) Working knowledge of Microsoft Office Suite Ability to quickly learn new processes and effectively train others Strong problem-solving skills with the ability to guide others through complex scenarios Excellent customer service orientation Strong verbal and written communication skills Ability to adapt to changing priorities in a dynamic environment Bachelor’s degree Preferred Qualifications Experience in a BPO or operations environment Advanced Excel skills (e.g., macros, data visualization, advanced functions) What We Offer A fun, flexible, and creative work environment Opportunities for professional and personal growth A culture that values collaboration, accountability, and innovation Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits: Medical, Accidental and Term Life Insurance coverage to support your wellness and that of your family. Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. Hybrid work-model: With flexible working hours Retirement Savings Plans: Options like Provident Fund and Gratuity to help you plan for a secure financial future with employer contribution Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!", "summaryDescription" : "Team Lead Customer Operations at bswift India. Skills: Team leadership, Process management, Performance management. Lead workflows for team. Train workflows for team", "postedDate" : "2026-06-15T23:19:56.852", "createdAt" : "2026-06-15T23:19:56.852", "lastUpdated" : "2026-06-16T08:08:27.792", "ingestTimestamp" : "2026-06-15T23:19:56.852", "mongoId" : "6a3051adf292fd229cf0450a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Microsoft Excel formulas", "Team leadership", "Process management", "Performance management", "Process improvement", "Resource planning", "Benefits administration", "Microsoft Excel", "Microsoft Office Suite" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051b1f292fd229cf049eb", "title" : "Customer Operations Executive", "company" : "Liberis", "industry" : "FinTech", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Customer Operations Executive in Atlanta, United States, adjusted for the FinTech industry and company size." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States" ], "timestamp" : "2026-06-16T08:48:32.137", "fingerprint" : "60692bd862df6c297252d77862002be8372f413445eb5f7685d2c565b43d381e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/liberis/jobs/8007188", "externalId" : "8007188", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Respond to customer inquiries, Collate customer feedback, Share customer feedback, Collaborate with other departments, Identify customer payment queries, Solve customer payment queries, Own customer query investigation, Resolve customer queries, Offer alternative solutions, Contribute to NPS score, Perform admin tasks, Support team colleagues, Fill in for other teams", "teamCollaboration" : "Collaborate with Sales; Collaborate with Underwriting; Collaborate with Treasury; Collaborate with Collections; Work as part of team", "domainKnowledge" : "Embedded financial solutions", "domainList" : [ "embedded-financial-solutions" ], "domainSpecificKnowledge" : [ "Embedded financial solutions" ], "toolProficiency" : [ "Salesforce CRM", "Zendesk" ], "problemSolvingSkills" : "Solve problems efficiently; Solve problems independently", "outcomesObjectives" : "Effective customer issue prevention; Effective customer issue resolution", "qualificationsBasic" : "Ability to multitask, Prioritize tasks, Active listening skills, Analytical skills, Comfortable working with numerical data", "qualificationsPreferred" : "Fluency in Spanish, Fluency in French", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. Who are we? The Customer Operations team are a global, multi skilled team under the Global Operations umbrella at Liberis. The overall objective is to provide the best experience to our merchants and partners, whilst giving 5* service on every interaction we have. We own the merchant experience starting from the point of sale. This means we are playing a huge part in providing our merchants with a smooth onboarding experience and need to collaborate closely with other departments including Sales, Underwriting, Treasury and Collections. We then look after all our active merchants, assisting them with any queries they have, or amendments they need to make to their account. We are also responsible for collating and responding to all customer feedback and sharing it with the rest of the business, acting as the voice of the customer which helps drive change and make improvements for our merchants. At Liberis, we always put our merchants first and the Customer Operations team play a pivotal role in helping us do that. Customer Operations are right at the heart of what we do at Liberis and play a key role in our plans to scale, this is the most exciting time to join the team! What you’ll be doing Be the main point of contact for all existing customers by responding promptly and professionally to customer inquiries via inbound calls, emails and live-chat Be the voice of the customer to the rest of the business by collating and sharing customer feedback. Collaborate with other departments to make the customer journey quick, positive, and frictionless. Identify, and solve customer payment queries. Use your bilingual skills to assist customers who require support in their respective languages. Own the customer query and investigation from point of escalation through to resolution. Be open-minded and offer alternative solutions with the aim to help every customer. Contribute to the NPS score via effective customer issue prevention and resolution. Perform admin tasks for in-life customers. Strong ability to multitask and prioritise tasks in a fast-paced work environment. Active listening skills to understand and address customer needs. Use Salesforce CRM, Zendesk and other software tools. Provide support to the colleagues in your team for quick customer resolution. Fill in when needed for other in-life teams and colleagues. Work as part of a close-knit team with a shared vision of doing right by the customer. Demonstrate Liberis values: to be open, interested, proactive and bright. Who are you? We are seeking a talented and passionate Customer Operations Executive to join our dynamic team. The successful candidate will be responsible for acting as the main point of contact for our customers and ensuring that they receive exceptional customer service throughout their journey with our company. You will work closely with other departments to deliver a smooth and pain-free customer experience. You have previous experience or an interest in a career in FinTech. You love talking to customers to find ways to solve problems efficiently and independently. You can manage a continuous high workload by being able to plan and prioritise. However, you also enjoy the daily rush of unexpected new tasks and can adapt quickly. You want to support on additional projects which will support your development. You have strong analytical skills, and are comfortable working with numerical data to assist you with customer queries. You want to grow within Liberis, with an opportunity to develop and evolve this role further. As this role is crucial to expanding our growing Customer Operations function, we are looking for a real self-starter who wants to make an impact from the get-go. The role is essential to the ongoing expansion of our Customer Operations function, and working under the Global Operations function will provide endless opportunities for cross-functional collaboration and development. Fluency in the Spanish or French languages (in addition to English) would be preferred, but not essential! What happens next? Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis! Our hybrid approach Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office. #LI-CG1", "summaryDescription" : "Customer Operations Executive at Liberis. Respond to customer inquiries. Collate customer feedback", "postedDate" : "2026-06-15T23:18:58.092", "createdAt" : "2026-06-15T23:18:58.092", "lastUpdated" : "2026-06-16T08:48:32.137", "ingestTimestamp" : "2026-06-15T23:18:58.092", "mongoId" : "6a3051b1f292fd229cf049eb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Embedded financial solutions", "Salesforce CRM", "Zendesk" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307488f292fd229c0075a1", "title" : "Talent Acquisition Partner - International Teams (hybrid)", "company" : "Docplanner Group", "industry" : "Docplanner", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-seniority Talent Acquisition Partner in Barcelona, Spain, adjusted for the Healthcare industry and company size." }, "location" : "Barcelona", "locations" : [ "Barcelona" ], "timestamp" : "2026-06-16T11:32:57.514", "fingerprint" : "255e90c75aae3190b9052592f7e54d068100b02baed511881f77e87afce10e8e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/docplanner/4e45d95e-a982-4274-a26a-faaf2c2ae51a/application", "externalId" : "4e45d95e-a982-4274-a26a-faaf2c2ae51a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Business partnership", "Market intelligence", "Talent trends", "Talent mapping", "Sourcing strategy", "Stakeholder alignment" ], "hardSkillsList" : [ "Recruitment process", "Assessment processes", "Candidate pipelines", "Talent networks" ], "softSkillsList" : [ "Judgment", "Diligence", "Prioritization", "Business orientation" ], "hardSkills" : [ { "name" : "Recruitment process", "level" : "intermediate" }, { "name" : "Assessment processes", "level" : "intermediate" }, { "name" : "Candidate pipelines", "level" : "intermediate" }, { "name" : "Talent networks", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Judgment" }, { "name" : "Diligence" }, { "name" : "Prioritization" }, { "name" : "Business orientation" } ], "majorSkills" : "Talent acquisition, End-to-end recruitment, Business partnership, Quality of hire", "majorSkillsList" : [ "Talent acquisition", "End-to-end recruitment", "Business partnership", "Quality of hire" ], "coreResponsibilities" : "Own hiring across 13 markets, Run searches from kickoff to close, Influence how we hire, Make smarter decisions through data, Own 5+ searches at a time, Lead full recruitment process, Partner with hiring managers, Define success profiles, Build pipelines, Run effective assessment processes, Close outstanding talent, Build processes that identify candidates, Think critically about assessment quality, Act as trusted advisor, Bring market intelligence, Bring compensation insights, Bring talent trends, Challenge assumptions, Help teams make better hiring decisions, Represent Docplanner authentically, Build lasting relationships, Maintain talent networks, Use data to identify bottlenecks, Improve conversion rates, Make better hiring decisions, Leverage AI tools, Increase recruiter effectiveness, Improve stakeholder experience, Create better outcomes for candidates, Share best practices, Scale what works across team", "teamCollaboration" : "Global Ops teams; Across functions; Hiring managers; HR teams; Leadership teams", "projectManagementSkills" : [ "Process improvement", "Sourcing projects", "Process efficiency", "Stakeholder management", "Employer branding", "Market intelligence", "Compensation insights", "AI adoption" ], "domainKnowledge" : "International hiring; Healthcare platform", "domainList" : [ "international-hiring", "healthcare-platform" ], "domainSpecificKnowledge" : [ "International hiring", "Healthcare platform" ], "toolProficiency" : [ "Ashby", "LinkedIn Recruiter", "Granola", "Google Workspace", "Slack", "Gemini", "Claude" ], "continuousLearning" : "Learn through experience; Learn through reflection; Learn through reading; Learn through discussions; Share learnings", "problemSolvingSkills" : "Identify bottlenecks; Improve conversion rates; Make better hiring decisions", "outcomesObjectives" : "Manage 5+ searches simultaneously; Close minimum 2 hires per month; Deliver 85%+ quality of hire; Build partnerships with hiring managers; Drive measurable improvements", "qualificationsBasic" : "Own 5+ searches at a time, Close a minimum of 2 hires per month, Deliver 85%+ quality of hire", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "COMPANY DESCRIPTION At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here: pro.doctoralia.es http://pro.doctoralia.es Why join us? \uD83D\uDCCA Real impact – We help doctors help patients. Your work truly makes a difference. \uD83D\uDCC8 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. ✨ Shape the future, sustain growth – Make a difference now and build for long-term success. Your mission Own hiring across 13 markets (Europe & LATAM) and help us build teams that raise the bar. Joining our team, you're in an end-to-end Talent Acquisition Partner seat with a strong focus on quality, business partnership, and continuous improvement. You'll run searches from kickoff to close, influence how we hire, and help us make smarter decisions through data and AI. Teams we work with are the Global Ops teams and span across functions like Marketing, Sales, CS, Finance, RevOps, Legal and many more. (What we don't hire: Tech & Product and Local roles. :)) This role is hybrid based in Barcelona, Spain. Please note that applications close Monday, 29th June, 2026 - apply soon! :) WHAT YOU'LL OWN HIRING Own 5+ searches at a time (depending on complexity), leading the full recruitment process from intake to offer acceptance. You'll partner closely with hiring managers to define success profiles, build strong pipelines, run effective and fair assessment processes, and close outstanding talent. QUALITY OF HIRE We're not optimizing for speed alone. You'll build processes that identify candidates who can succeed today and grow with the business tomorrow. You think critically about assessment quality, candidate signals, and long-term hiring outcomes—not just filling seats. BUSINESS PARTNERSHIP Act as a trusted advisor to hiring managers, HR, and leadership teams. Bring market intelligence, compensation insights, and talent trends to the table. Challenge assumptions when needed and help teams make better hiring decisions. CANDIDATE EXPERIENCE & EMPLOYER BRAND Represent Docplanner authentically from the first conversation through onboarding. You know that exceptional candidates have options, and that every interaction shapes our reputation in the market. You'll build lasting relationships and maintain strong talent networks over time. DATA, AI & CONTINUOUS IMPROVEMENT Use data to identify bottlenecks, improve conversion rates, and make better hiring decisions. Leverage AI tools to increase recruiter effectiveness, improve stakeholder experience, and create better outcomes for candidates. Share best practices and help scale what works across the team. WHAT SUCCESS LOOKS LIKE - Manage 5+ searches simultaneously (depending on complexity) - Close a minimum of 2 hires per month - Deliver 85%+ quality of hire - Build strong partnerships with hiring managers across multiple functions and geographies - Drive measurable improvements beyond day-to-day recruiting through projects related to sourcing, process efficiency, stakeholder management, employer branding, market intelligence, compensation insights, or AI adoption WHO SUCCEEDS HERE OWNERSHIP You take full accountability for your searches, stakeholder relationships, and results. You don't wait for problems to solve themselves—you spot opportunities, take action, and continuously improve how we work. STRONG JUDGMENT & PATTERN RECOGNITION You've operated in high-growth environments where quality mattered. You can quickly identify what great talent looks like and separate signal from noise. DILIGENCE Talent Acquisition is part science, part art. You run disciplined processes, stay on top of details, communicate proactively, and rarely let things slip through the cracks. PRIORITIZATION & ATTENTION TO DETAIL You know that great recruiting often comes down to consistently doing the basics exceptionally well. You can balance multiple competing priorities while maintaining a high bar for execution. BUSINESS ORIENTATION You understand the reality hiring teams and candidates operate in. You focus on what matters most, challenge unnecessary complexity, and make thoughtful trade-offs when priorities compete. RESEARCH & STAKEHOLDER MANAGEMENT You know that outstanding recruiting starts with outstanding groundwork. Whether it's talent mapping, market research, sourcing strategy, or stakeholder alignment, you're comfortable doing the work that creates better outcomes later. OUR TECH STACK Ashby (ATS), LinkedIn Recruiter, Granola, Google Workspace, Slack, Gemini, Claude, and a growing set of AI-powered tools that help us hire better and move faster. OUR DOCPLANNER VALUES 1. Focus on results - We are restless in our drive for exceptional results. Simply being busy doesn’t guarantee reaching our metrics. Patients and doctors care for the value we deliver rather than the hours we put in. 2. Think like an owner - We leap into action, not instruction. We are hands-on, connected to details. Managers do not “watch work being done”. We take action, today. 3. Keep it simple, keep it lean - We accomplish more with less. There are no extra points for growing headcount, budget size or fixed expenses. Is it easier to juggle 3 or 7 balls? Exactly! 4. Be respectful and radically honest - At DP, we challenge each other and share opinions. We do that with respect to each other regardless of position, background or status. We take action to hold ourselves to the highest ethical standards towards our colleagues, customers and users. 5. Learn and be curious - We innovate and embrace change. We learn through direct experience, reflection, reading and discussions. We seek and share learnings with our colleagues. ", "summaryDescription" : "Talent Acquisition Partner - International Teams (hybrid) at Docplanner Group. Skills: Talent acquisition, End-to-end recruitment, Business partnership, Quality of hire. Own hiring across 13 markets. Run searches from kickoff to close", "createdAt" : "2026-06-16T00:32:16.533", "lastUpdated" : "2026-06-16T11:32:57.514", "ingestTimestamp" : "2026-06-16T00:32:16.533", "mongoId" : "6a307488f292fd229c0075a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Recruitment process", "Assessment processes", "Candidate pipelines", "Talent networks", "Judgment", "Diligence", "Prioritization", "Business orientation", "Talent acquisition", "End-to-end recruitment", "Business partnership", "Quality of hire", "Market intelligence", "Talent trends", "Talent mapping", "Sourcing strategy", "Stakeholder alignment", "Process improvement", "Sourcing projects", "Process efficiency", "Stakeholder management", "Employer branding", "Compensation insights", "AI adoption", "International hiring", "Healthcare platform", "Ashby", "LinkedIn Recruiter", "Granola", "Google Workspace", "Slack", "Gemini", "Claude" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a210e4d74d8ee00a0af6c66", "title" : "Engineering Manager, Operations Intelligence, gUP Engineering", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Engineering Manager in Pittsburgh, USA, adjusted for seniority, industry, and company size." }, "location" : "[Pittsburgh, PA, USA, [Pittsburgh, PA, USA], Pittsburgh, null, PA, US]", "locations" : [ "[Pittsburgh, PA, USA, [Pittsburgh, PA, USA], Pittsburgh, null, PA, US]", "[Boulder, CO, USA, [Boulder, CO, USA], Boulder, null, CO, US]", "[Irvine, CA, USA, [Irvine, CA, USA], Irvine, null, CA, US]", "[Sunnyvale, CA, USA, [Sunnyvale, CA, USA], Sunnyvale, null, CA, US]" ], "timestamp" : "2026-06-16T11:27:21.990", "fingerprint" : "2c40decc35bcb79f1de61dd857932a7aaabe93b5b026a0f1927e553b86947123", "source" : "google", "language" : "en", "externalId" : "81538390800900806", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pittsburgh", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.4406968,-80.0025666" } ], "locationText" : "Pittsburgh, Pennsylvania, United States", "experienceLevel" : "Manager", "remoteFriendly" : false, "summaryDescription" : "Engineering Manager, Operations Intelligence, gUP Engineering", "postedDate" : "2026-06-16T01:48:31.944", "createdAt" : "2026-06-16T01:48:31.944", "lastUpdated" : "2026-06-16T11:27:21.990", "ingestTimestamp" : "2026-06-16T01:48:31.944", "mongoId" : "6a210e4d74d8ee00a0af6c66", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.5555556, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca53f74d8ee00a09b565c", "title" : "Collaboration Services Analyst", "company" : "Gibson Dunn", "industry" : "Legal", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Collaboration Services Analyst in San Francisco, adjusted for the legal industry and company size." }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-15T08:25:24.306", "fingerprint" : "8c7196665e5c45a6051bde448e0e2d63aa1bcf97b65a253f0c2731ccc1bfda31", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/gibsondunn/jobs/4253349009", "externalId" : "4253349009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "coreResponsibilities" : "Provide technical support to meetings, Provide technical support to presentations, Provide operational support for collaboration functions", "qualificationsBasic" : "Technical support for meetings, Operational support for collaboration functions", "workSiteFlexibility" : "Onsite", "rawDescription" : "Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision. Based in San Francisco, the Collaboration Services Analyst will be responsible for providing technical support to meetings and presentations involving customers and operational support for collaboration functions in the assigned GD retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses. ______ For technical difficulties with our online application, please contact us at staffrecruiting@gibsondunn.com. Our recruiting support team will respond as soon as possible. ______ Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations. If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at recruiting-accommodations@gibsondunn.com. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.", "summaryDescription" : "Collaboration Services Analyst at Gibson Dunn. Provide technical support to meetings. 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As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently. Engineering Technicians are Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS) Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA) Perform rack installs and rack decommissioning within internal SLA Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment Technical writing to support change management program Monitor daily work requests and manage to resolution, and execute projects from conception to completion On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation Work schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations. Role may support more than one location/site. Physical Requirements: Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: Regularly lift and/or move up to 39 pounds independently Participate in group lifts for 40+ pounds Maintain balance and perform construction tasks while on a ladder Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position Work in an environment requiring provided ear protection This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A day in the life This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment. Basic Qualifications: - 2+ years of electrical facilities maintenance and 1+ years of mechanical facilities maintenance experience - 2+ years of Microsoft Office products and applications experience, or Bachelor's degree or equivalent - Work flexible schedule including weekends, nights, and holidays Preferred Qualifications: - 2+ years of data center engineering experience - Experience reading and writing procedures, technical documents, and engineering drawings - vocational/technical training or an associate degree or above, or 4+ years of military experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. 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Reliability Engineering; SRE; Safety; Legal; Global Fleet Ops", "domainKnowledge" : "Embodied AI technology; Automated driving systems; Mapless AI; Hardware-agnostic AI", "domainList" : [ "embodied-ai-technology", "automated-driving-systems", "mapless-ai", "hardware-agnostic-ai" ], "domainSpecificKnowledge" : [ "Embodied AI technology", "Automated driving systems", "Mapless AI", "Hardware-agnostic AI" ], "communicationSkills" : "Stakeholder communication; External representation; Structured updates; Risk visibility", "documentationSkills" : "Accurate reporting", "problemSolvingSkills" : "Fault triage; Technical problem-solving", "specialRequirements" : "On-call rotation, Occasional international travel, Training in London, Training in US", "outcomesObjectives" : "Meet uptime targets; Meet readiness targets; Meet utilisation targets; Deliver high-quality testing", "qualificationsBasic" : "Hands-on experience in automotive, Experience diagnosing vehicle issues, Experience with ADAS testing, Experience leading small teams, Experience operating in regulated environments, Build structured processes, Deliver against strict SLAs, Stakeholder management skills, Communication skills", "qualificationsPreferred" : "Mobility experience, Robotics experience, Aviation experience, Defence experience, Other safety-critical experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About us Founded in 2017, Wayve is the leading developer of Embodied AI technology. Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems. Our vision is to create autonomy that propels the world forward. Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving. In our fast-paced environment big problems ignite us—we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions. We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future. At Wayve, your contributions matter. We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact. Make Wayve the experience that defines your career! The role The Fleet Operations & Field Engineering Lead is the senior on-site leader responsible for building, leading, and scaling Wayve’s on-road operations in Israel. Based in Herzliya and reporting to the Head of Field Engineering, this role owns the full operational stack in-region, including fleet uptime, ADAS testing delivery, regulatory compliance, and overall operational performance. This is a hands-on leadership role, combining deep technical expertise with operational ownership. You will act as the technical authority in-region, leading fault triage across vehicle hardware, software, sensors, and ADAS systems, while also operating as a Vehicle Safety Operator. You will start with a lean operating model and build the foundations for scalable, safe, and high-performing operations. This includes establishing processes, driving performance against KPIs, and representing Wayve locally with regulators and stakeholders. This is a unique opportunity to build operations from first principles in a new region while contributing to Wayve’s global 24/7 follow-the-sun fleet operations model. Key responsibilities: Lead hands-on fault triage and resolution across vehicle hardware, software, sensors, and compute systems. Act as a certified Vehicle Safety Operator, delivering structured on-road ADAS testing. Deliver high-quality testing outputs, including accurate reporting, QA, and auditability. Ensure fleet uptime, readiness, and utilisation targets are consistently met. Drive operational performance through structured planning, execution, and KPI tracking. Establish and enforce safe, repeatable processes for triage, repair, testing, and compliance. Maintain a 5-minute SLA response model for vehicle issues, both locally and globally. Build, manage, and develop a small high-performing team. Recruit, onboard, and scale the Israel Fleet Operations team as needed. Act as the local operational and regulatory representative for Wayve in Israel. Coordinate with cross-functional teams including Reliability Engineering, SRE, Safety, Legal, and global Fleet Ops. Contribute to global handovers to enable 24/7 fleet coverage. Embed and uphold a strong safety-first culture across all operations. Ensure compliance with regulatory, legal, and safety requirements without compromising development velocity. Manage site setup, infrastructure readiness, and operational compliance. Represent Wayve in external engagements, including regulators, partners, and executive demos. Provide structured updates, risk visibility, and insights to senior leadership. Participate in an on-call rotation to support rapid fleet response. About you You are a highly capable operator-leader who thrives in complex, safety-critical environments. You combine strong technical problem-solving with the ability to build and scale operations from the ground up. You are comfortable being both hands-on and strategic, able to diagnose vehicle issues one moment and make high-level operational decisions the next. You bring structure to ambiguity, operate effectively under pressure, and understand how to balance speed, safety, compliance, and performance. You are a strong communicator and stakeholder manager, able to represent Wayve both internally and externally while building trust across teams and partners. Essential: Strong hands-on experience in automotive, mobility, robotics, aviation, defence, or other safety-critical environments. Experience diagnosing and resolving vehicle hardware and software issues. Experience with ADAS or autonomous vehicle testing. Proven experience leading small teams while remaining technically hands-on. Experience operating in regulated environments. Ability to build structured processes and deliver against strict SLAs. Strong stakeholder management and communication skills. Demonstrated ability to balance hands-on execution with strategic leadership. Experience launching or scaling new operational sites. Fluent in Hebrew and English. Hold a full Israeli Driving Licence. Desirable: Fleet importation, homologation, or regulatory liaison experience. Experience with vehicle systems integration, diagnostics, or networked vehicle platforms. EV charging infrastructure or site setup experience. Experience in ADAS/AV development or testing environments. Experience operating in zero-shot or generalisation testing contexts. Professional manager qualification. Additional Requirements: Onsite in Herzliya, Israel - Sunday to Thursday. Participation in an on-call rotation is required. Occasional international travel may be required to support other sites or share best practice. Training and onboarding will take place in London and the US. All applicants must disclose any secondary employment during the application process. Employment is subject to Pre-employment checks. Health assessments (pre and/or post employment), ongoing drug and alcohol testing in line with company policy and Successful completion of training. #LI-KM1 Wayve is committed to creating an inclusive interview experience. If you require any accommodations or adjustments to participate fully in our interview process, please let us know. We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply. At Wayve we're committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, veteran status, pregnancy or related condition (including breastfeeding) or any other basis as protected by applicable law. For more information visit Careers at Wayve. To learn more about what drives us, visit Values at Wayve For US candidates only, please visit E-Verify Notice and Participation and Right to Work DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.", "summaryDescription" : "Fleet Operations and Field Engineering Lead at Wayve. Skills: Fleet operations, Field engineering, On-road operations, Vehicle safety. Lead fault triage. Resolve vehicle issues", "postedDate" : "2026-06-14T02:49:28.136", "createdAt" : "2026-06-14T02:49:28.136", "lastUpdated" : "2026-06-15T08:20:21.694", "ingestTimestamp" : "2026-06-14T02:49:28.136", "mongoId" : "6a2c6b3974d8ee00a0910cc8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Fault triage", "ADAS testing", "KPI tracking", "SLA management", "Leadership", "Fleet operations", "Field engineering", "On-road operations", "Vehicle safety", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Operational metrics", "Regulatory compliance", "Operational performance", "Embodied AI technology", "Automated driving systems", "Mapless AI", "Hardware-agnostic AI", "Certified Vehicle Safety Operator" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306768f292fd229cfbca30", "title" : "Director, Customer Success Data Engineering", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 215000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for Director, Customer Success Data Engineering in Boston, MA, adjusted for SaaS industry and company size." }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-16T08:48:07.601", "fingerprint" : "4bc71b5b4b23b4cb5ae7edae2bd63402c6637390ab8750f65e7e773bf34672c5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=8008019", "externalId" : "8008019", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, S3, Glue, SageMaker, Athena, GCP, Vertex AI, Azure, Synapse, ML Studio", "professionalSkills" : [ "Data modeling", "Analytics engineering", "AI data strategy", "Data architecture", "Pipeline development", "System design" ], "hardSkillsList" : [ "Data integration", "Data modeling", "Pipeline optimization", "Data quality monitoring", "KPI definition", "Data lineage", "Governance standards" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Data integration", "level" : "intermediate" }, { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Pipeline optimization", "level" : "intermediate" }, { "name" : "Data quality monitoring", "level" : "intermediate" }, { "name" : "KPI definition", "level" : "intermediate" }, { "name" : "Data lineage", "level" : "intermediate" }, { "name" : "Governance standards", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Data architecture, AI data strategy, Data modeling, Leadership", "majorSkillsList" : [ "Data architecture", "AI data strategy", "Data modeling", "Leadership" ], "coreResponsibilities" : "Own the redesign of the unified CS data, Connect data across Care, CX, Enablement, and CSS, Define and execute the AI data strategy for, Make active architectural decisions for AI data retrieval, Build and maintain a documentation layer, Develop and apply a clear framework for AI, Lead the data integration for the contact center, Design and optimize pipelines for analytics, reporting, and, Establish testing, monitoring, and alerting as standard practice, Manage and mentor two senior data and analytics, Serve as the primary data architecture partner for, Collaborate closely with cross-functional peers, Represent CS data interests in enterprise governance forums, Ensure CS data is accurate, accessible, and trusted, Maintain a shared KPI dictionary, Maintain a data lineage map, Maintain a self-service analytics framework, Establish clear SLAs for data delivery, Establish processes for ongoing data quality monitoring", "teamCollaboration" : "Cross-functional peers; CS analytics and operations leaders; Enterprise data infrastructure; Finance; Business technology; Centralized data teams; Enterprise governance forums", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Customer Success data; Contact center platform; AI consumption; Semantic layer; Data quality; Data governance", "domainList" : [ "customer-success-data", "contact-center-platform", "ai-consumption", "semantic-layer", "data-quality", "data-governance" ], "domainSpecificKnowledge" : [ "Customer Success data", "Contact center platform", "AI consumption", "Semantic layer", "Data quality", "Data governance" ], "toolProficiency" : [ "Snowflake", "Dbt", "Contact center platform" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation layer; Data documentation", "problemSolvingSkills" : "Diagnose systemic data quality and architecture problems; Redesign from the ground up", "outcomesObjectives" : "Ensure predictability and consistency of AI outputs; Ensure clean, well-modeled contact data flows; Ensure stakeholders are not the first to know something is broken; Build a high-performance team; Ensure security, compliance, and architecture standards are met; Ensure CS data is accurate, accessible, and trusted", "qualificationsBasic" : "10+ years of experience in data platform, data modeling, or analytics engineering, 3 years in a leadership capacity, Experience designing data models with AI consumption in mind, Hands-on experience with modern data stack tools, Building or maintaining a semantic layer, Track record of treating pipelines like software, Proven ability to diagnose systemic data quality and architecture problems, Cross-functional communication skill", "qualificationsPreferred" : "PhD preferred, Specific ML framework experience, Cloud platform certs", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Role Overview This role serves as the data leader and technical authority for Customer Success data at Toast. You will own the strategy and execution of CS data modeling initiatives -- redesigning the CS data model from the ground up and defining how data is accessed, queried, and served across the organization. The CS data model needs to work reliably in two modes: as a structured foundation for dashboards, reporting, and operational metrics, and as a well-documented, trustworthy layer that AI systems can query consistently. Building for both -- and making deliberate architectural decisions about when each approach is appropriate -- is central to this role. This is an embedded role, sitting inside the CS organization. CS data problems are business problems first -- understanding how customers are being supported, where friction exists, and what patterns predict risk or opportunity requires close proximity to the teams asking those questions. This role is positioned to build that context directly and translate it into data architecture decisions. You will lead a small team of two senior data and analytics engineers to start, with room to grow as the function matures. What You'll Do Data Architecture & AI Data Strategy Own the redesign of the unified CS data model, connecting data across Care, CX, Enablement, and CSS teams and source systems including our new contact center platform. Define and execute the AI data strategy for CS -- specifically, how AI accesses, queries, and interacts with the data model. This means making active architectural decisions about when to pre-calculate and structure data versus when to allow dynamic AI retrieval, with predictability and consistency of outputs as the governing constraint. Build and maintain a documentation layer that functions as a first-class artifact -- not an afterthought. Reliable AI data access depends on well-structured, accurate documentation, and this person will treat it that way. Develop and apply a clear framework for when AI is the right tool versus traditional data approaches. Part of the job is pushing back when AI is unnecessary or introduces reliability risk. Platform & Pipeline Development Lead the data integration for the contact center platform migration, ensuring clean, well-modeled contact data flows into the CS data layer from day one. Design and optimize pipelines for analytics, reporting, and AI/ML-driven use cases. Establish testing, monitoring, and alerting as standard practice across CS pipelines -- freshness checks, completeness validation, anomaly detection. Stakeholders should never be the first to know something is broken. Leadership & Cross-functional Partnership Manage and mentor two senior data and analytics engineers, providing clear direction and building a high-performance team from the ground up. Serve as the primary data architecture partner for CS analytics and operations leaders, translating business problems into data model and tooling decisions. Collaborate closely with cross-functional peers in CS analytics, enterprise data infrastructure, finance, and business technology to align on KPI definitions, data lineage, and governance standards. Represent CS data interests in enterprise governance forums, ensuring security, compliance, and architecture standards are met. Enablement & Governance Ensure CS data is accurate, accessible, and trusted by the teams who depend on it -- from strategic OKRs down to operational dashboards. Maintain a shared KPI dictionary, data lineage map, and self-service analytics framework in partnership with centralized data teams. Establish clear SLAs for data delivery and processes for ongoing data quality monitoring. What We're Looking For Required Qualifications 10+ years of experience in data platform, data modeling, or analytics engineering roles, with at least 3 years in a leadership capacity. Experience designing data models with AI consumption in mind -- structuring for retrieval versus pre-calculation tradeoffs, ensuring predictability of outputs, and understanding that documentation is infrastructure, not overhead. Hands-on experience with modern data stack tools -- Snowflake, dbt, or equivalent -- including building or maintaining a semantic layer that ensures consistent metric definitions across BI tools, notebooks, and AI agents. A track record of treating pipelines like software: automated tests, schema validation, freshness and completeness monitoring, and changes that go through review before they reach production. You have been burned by silent data failures and build accordingly. Proven ability to diagnose systemic data quality and architecture problems and redesign from the ground up -- not just patch on top of what exists. Strong cross-functional communication skills -- you can translate complex data architecture decisions for non-technical business stakeholders. Preferred Qualifications Experience working in Customer Success, SaaS, or customer-facing operational analytics environments. Familiarity with Snowflake and modern orchestration frameworks (dbt, Airflow, or equivalent). Background that skews toward data modeling and transformation work -- you think in terms of data models, schemas, and semantic layers rather than services and application infrastructure. Experience with BI tools and dashboarding. Familiarity with real-time data streaming technologies (Kafka, Kinesis, or equivalent). Who Will Thrive Here You are energized by greenfield work. This role is building something new, and the fingerprints you leave on the data model and AI strategy will be visible and lasting. You are comfortable with a lean team today. Two direct reports to start, with room to grow -- this is not a role for someone who needs org size to feel impactful. You have the judgment to advocate for the right use of AI, including knowing when not to use it. The goal is a trustworthy, reliable data layer -- not AI for its own sake. You are a builder first. Strategy matters, but so does the ability to roll up your sleeves and make decisions at the implementation level. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $217,000—$347,000 USD Zone B $188,000—$301,000 USD Zone C $170,000—$272,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Director, Customer Success Data Engineering at Toast. Skills: Data architecture, AI data strategy, Data modeling, Leadership. Own the redesign of the unified CS data. Connect data across Care, CX, Enablement, and CSS", "postedDate" : "2026-06-15T23:29:38.401", "createdAt" : "2026-06-15T23:29:38.401", "lastUpdated" : "2026-06-16T08:48:07.601", "ingestTimestamp" : "2026-06-15T23:29:38.401", "mongoId" : "6a306768f292fd229cfbca30", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 215000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Data integration", "Data modeling", "Pipeline optimization", "Data quality monitoring", "KPI definition", "Data lineage", "Governance standards", "Leadership", "Mentoring", "Data architecture", "AI data strategy", "Analytics engineering", "Pipeline development", "System design", "Roadmap planning", "Customer Success data", "Contact center platform", "AI consumption", "Semantic layer", "Data quality", "Data governance", "Snowflake", "Dbt" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306768f292fd229cfbca2f", "title" : "Director, Customer Success Data Engineering", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 225000.0, "max" : 325000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for Director, Customer Success Data Engineering in Boston, MA, adjusted for industry and company size." }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-16T08:07:05.763", "fingerprint" : "2be800f3b4781e8517e37946b154448302fc38ae75cd01902e2c759340d450b7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=7951246", "externalId" : "7951246", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "SQL, Python, Snowflake, Dbt, AI", "professionalSkills" : [ "Data modeling", "Data architecture", "System design" ], "hardSkillsList" : [ "Data engineering", "Analytics engineering", "AI data strategy", "Data integration", "Pipeline development", "Data quality monitoring", "Data governance" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Data engineering", "level" : "intermediate" }, { "name" : "Analytics engineering", "level" : "intermediate" }, { "name" : "AI data strategy", "level" : "intermediate" }, { "name" : "Data integration", "level" : "intermediate" }, { "name" : "Pipeline development", "level" : "intermediate" }, { "name" : "Data quality monitoring", "level" : "intermediate" }, { "name" : "Data governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Data architecture, AI data strategy, Data modeling", "majorSkillsList" : [ "Data architecture", "AI data strategy", "Data modeling" ], "coreResponsibilities" : "Own the redesign of the unified CS data, Connect data across Care, CX, Enablement, and CSS, Define and execute the AI data strategy for, Make active architectural decisions about data calculation versus, Build and maintain a documentation layer, Develop and apply a clear framework for AI, Lead the data integration for the contact center, Design and optimize pipelines for analytics, reporting, and, Establish testing, monitoring, and alerting as standard practice, Manage and mentor two senior data and analytics, Serve as the primary data architecture partner for, Collaborate closely with cross-functional peers, Represent CS data interests in enterprise governance forums, Ensure CS data is accurate, accessible, and trusted, Maintain a shared KPI dictionary, Maintain a data lineage map, Maintain a self-service analytics framework, Establish clear SLAs for data delivery, Establish processes for ongoing data quality monitoring", "teamCollaboration" : "CS analytics and operations leaders; Cross-functional peers; Centralized data teams; Enterprise governance forums", "domainKnowledge" : "Customer Success; Contact center platform; AI systems", "domainList" : [ "customer-success", "contact-center-platform", "ai-systems" ], "domainSpecificKnowledge" : [ "Customer Success", "Contact center platform", "AI systems" ], "toolProficiency" : [ "Snowflake", "Dbt" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation layer", "problemSolvingSkills" : "Diagnose systemic data quality and architecture problems", "qualificationsBasic" : "10+ years of experience in data platform, data modeling, or analytics engineering, 3+ years in a leadership capacity, Experience designing data models with AI consumption in mind, Hands-on experience with modern data stack tools, Building or maintaining a semantic layer, Track record of treating pipelines like software, Proven ability to diagnose systemic data quality and architecture problems, Cross-functional communication skill", "qualificationsPreferred" : "PhD preferred, Specific ML framework experience, Cloud platform certs", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Role Overview This role serves as the data leader and technical authority for Customer Success data at Toast. You will own the strategy and execution of CS data modeling initiatives -- redesigning the CS data model from the ground up and defining how data is accessed, queried, and served across the organization. The CS data model needs to work reliably in two modes: as a structured foundation for dashboards, reporting, and operational metrics, and as a well-documented, trustworthy layer that AI systems can query consistently. Building for both -- and making deliberate architectural decisions about when each approach is appropriate -- is central to this role. This is an embedded role, sitting inside the CS organization. CS data problems are business problems first -- understanding how customers are being supported, where friction exists, and what patterns predict risk or opportunity requires close proximity to the teams asking those questions. This role is positioned to build that context directly and translate it into data architecture decisions. You will lead a small team of two senior data and analytics engineers to start, with room to grow as the function matures. What You'll Do Data Architecture & AI Data Strategy Own the redesign of the unified CS data model, connecting data across Care, CX, Enablement, and CSS teams and source systems including our new contact center platform. Define and execute the AI data strategy for CS -- specifically, how AI accesses, queries, and interacts with the data model. This means making active architectural decisions about when to pre-calculate and structure data versus when to allow dynamic AI retrieval, with predictability and consistency of outputs as the governing constraint. Build and maintain a documentation layer that functions as a first-class artifact -- not an afterthought. Reliable AI data access depends on well-structured, accurate documentation, and this person will treat it that way. Develop and apply a clear framework for when AI is the right tool versus traditional data approaches. Part of the job is pushing back when AI is unnecessary or introduces reliability risk. Platform & Pipeline Development Lead the data integration for the contact center platform migration, ensuring clean, well-modeled contact data flows into the CS data layer from day one. Design and optimize pipelines for analytics, reporting, and AI/ML-driven use cases. Establish testing, monitoring, and alerting as standard practice across CS pipelines -- freshness checks, completeness validation, anomaly detection. Stakeholders should never be the first to know something is broken. Leadership & Cross-functional Partnership Manage and mentor two senior data and analytics engineers, providing clear direction and building a high-performance team from the ground up. Serve as the primary data architecture partner for CS analytics and operations leaders, translating business problems into data model and tooling decisions. Collaborate closely with cross-functional peers in CS analytics, enterprise data infrastructure, finance, and business technology to align on KPI definitions, data lineage, and governance standards. Represent CS data interests in enterprise governance forums, ensuring security, compliance, and architecture standards are met. Enablement & Governance Ensure CS data is accurate, accessible, and trusted by the teams who depend on it -- from strategic OKRs down to operational dashboards. Maintain a shared KPI dictionary, data lineage map, and self-service analytics framework in partnership with centralized data teams. Establish clear SLAs for data delivery and processes for ongoing data quality monitoring. What We're Looking For Required Qualifications 10+ years of experience in data platform, data modeling, or analytics engineering roles, with at least 3 years in a leadership capacity. Experience designing data models with AI consumption in mind -- structuring for retrieval versus pre-calculation tradeoffs, ensuring predictability of outputs, and understanding that documentation is infrastructure, not overhead. Hands-on experience with modern data stack tools -- Snowflake, dbt, or equivalent -- including building or maintaining a semantic layer that ensures consistent metric definitions across BI tools, notebooks, and AI agents. A track record of treating pipelines like software: automated tests, schema validation, freshness and completeness monitoring, and changes that go through review before they reach production. You have been burned by silent data failures and build accordingly. Proven ability to diagnose systemic data quality and architecture problems and redesign from the ground up -- not just patch on top of what exists. Strong cross-functional communication skills -- you can translate complex data architecture decisions for non-technical business stakeholders. Preferred Qualifications Experience working in Customer Success, SaaS, or customer-facing operational analytics environments. Familiarity with Snowflake and modern orchestration frameworks (dbt, Airflow, or equivalent). Background that skews toward data modeling and transformation work -- you think in terms of data models, schemas, and semantic layers rather than services and application infrastructure. Experience with BI tools and dashboarding. Familiarity with real-time data streaming technologies (Kafka, Kinesis, or equivalent). Who Will Thrive Here You are energized by greenfield work. This role is building something new, and the fingerprints you leave on the data model and AI strategy will be visible and lasting. You are comfortable with a lean team today. Two direct reports to start, with room to grow -- this is not a role for someone who needs org size to feel impactful. You have the judgment to advocate for the right use of AI, including knowing when not to use it. The goal is a trustworthy, reliable data layer -- not AI for its own sake. You are a builder first. Strategy matters, but so does the ability to roll up your sleeves and make decisions at the implementation level. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $217,000—$347,000 USD Zone B $188,000—$301,000 USD Zone C $170,000—$272,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Director, Customer Success Data Engineering at Toast. Skills: Data architecture, AI data strategy, Data modeling. Own the redesign of the unified CS data. 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Understanding of internal Service Level Agreements (SLA). Familiarity with local legislation." ], "hardSkillsList" : [ "electrical equipment repair", "mechanical equipment repair", "data center operations", "mission critical facilities operations", "change management", "contractor management", "local legislation compliance" ], "softSkillsList" : [ "collaboration, ownership, curiosity" ], "hardSkills" : [ { "name" : "electrical equipment repair", "level" : "intermediate" }, { "name" : "mechanical equipment repair", "level" : "intermediate" }, { "name" : "data center operations", "level" : "intermediate" }, { "name" : "mission critical facilities operations", "level" : "intermediate" }, { "name" : "change management", "level" : "intermediate" }, { "name" : "contractor management", "level" : "intermediate" }, { "name" : "local legislation compliance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "collaboration, ownership, curiosity" } ], "majorSkills" : "electrical equipment maintenance, mechanical equipment maintenance, data center operations, troubleshooting, preventative maintenance", "majorSkillsList" : [ "electrical equipment maintenance, mechanical equipment maintenance, data center operations, troubleshooting, preventative maintenance" ], "coreResponsibilities" : "Perform daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment. Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS). Assist in troubleshooting of facility and rack-level events. Perform rack installs and decommissioning. Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment. Execute projects from conception to completion. Provide on-site support of contractors, sub-contractors and vendors.", "teamCollaboration" : "Collaborate with people across AWS to help us deliver the highest standards for safety and security. Work with the brightest minds from around the globe to help test and implement the newest technology and work practices.", "projectManagementSkills" : [ "project execution" ], "toolProficiency" : [ "Microsoft Office Suite" ], "communicationSkills" : "technical writing", "documentationSkills" : "technical writing", "continuousLearning" : "We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. It’s in our nature to learn and be curious. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.", "innovationCreativity" : "We welcome bold ideas and empower you to own them to completion. We pioneered cloud computing and never stopped innovating.", "problemSolvingSkills" : "root cause analysis; troubleshooting", "specialRequirements" : "Willingness and demonstrated ability to work in specific physical conditions including lifting, balancing on ladders, and working in environments requiring ear protection. Shifts can be up to 12-hours and may rotate. Some locations have on-call rotations. Role may support more than one location/site.", "outcomesObjectives" : "Ensure 24/7 reliability and availability of data center equipment. Meet the demands of a changing market. Deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.", "qualificationsBasic" : "High school or equivalent diploma. 1+ years of electrical or mechanical experience, or 1+ years of data center or mission critical facilities experience.", "qualificationsPreferred" : "2+ years of data center engineering experience.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history! Key job responsibilities - Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability - Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS) - Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA) - Perform rack installs and rack decommissioning within internal SLA - Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment - Technical writing to support change management program - Monitor daily work requests and manage to resolution, and execute projects from conception to completion - On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation - Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. - Role may support more than one location/site. Physical Requirements: Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: - Regularly lift and/or move up to 39 pounds independently - Participate in group lifts for 40+ pounds - Maintain balance and perform construction tasks while on a ladder - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position - Work in an environment requiring provided ear protection A day in the life This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment. About the team Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - High school or equivalent diploma - 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience Preferred Qualifications: - 2+ years of data center engineering experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,600/year in our lowest geographic market up to $133,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Engineering Operations Technician at Amazon Data Services, Inc.. Skills: electrical equipment maintenance, mechanical equipment maintenance, data center operations, troubleshooting, preventative maintenance. Perform daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment. Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS). Assist in troubleshooting of facility and rack-level events. Perform rack inst", "postedDate" : "2026-06-14T20:30:19.744", "createdAt" : "2026-06-14T20:30:19.744", "lastUpdated" : "2026-06-15T12:26:44.459", "ingestTimestamp" : "2026-06-14T20:30:19.744", "mongoId" : "68e3dee770f0b99d589c6d43", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3101348/apply", "hasSalary" : false, "allSkills" : [ "electrical equipment repair", "mechanical equipment repair", "data center operations", "mission critical facilities operations", "change management", "contractor management", "local legislation compliance", "collaboration, ownership, curiosity", "electrical equipment maintenance, mechanical equipment maintenance, data center operations, troubleshooting, preventative maintenance", "Knowledge of electrical, mechanical, and fire/life safety equipment. Understanding of internal Service Level Agreements (SLA). 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You would work with teams of front-line responders who support the operations of some of the world’s most Customer Centric data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history! AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities - Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability - Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS) - Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA) - Perform rack installs and rack decommissioning within internal SLA - Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment - Technical writing to support change management program - Monitor daily work requests and manage to resolution, and execute projects from conception to completion - On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation - Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule including night shift. Some locations have on-call rotations. - Role may support more than one location/site. Physical Requirements: Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: - Regularly lift and/or move up to 39 pounds independently - Participate in group lifts for 40+ pounds - Maintain balance and perform construction tasks while on a ladder - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position - Work in an environment requiring provided ear protection A day in the life This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment. About the team Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - High school or equivalent diploma - Technical (Military/Trade School) training or equivalent experience in a relevant industry (for example: electrical or mechanical) 1+ years of electrical or mechanical experience - 1+ years’ experience with Microsoft Office products (including Excel, Word and PowerPoint) Preferred Qualifications: - 2+ years of Data Center Engineering experience - Associates or Bachelor’s Degree Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,600/year in our lowest geographic market up to $133,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Engineering Operations Technician at Amazon Data Services, Inc.. Skills: Process management, Cross-functional coordination, Vendor management. Oversee daily operations. Implement and manage operational processes", "postedDate" : "2026-06-14T20:26:31.142", "createdAt" : "2026-06-14T20:26:31.142", "lastUpdated" : "2026-06-16T02:03:19.988", "ingestTimestamp" : "2026-06-14T20:26:31.142", "mongoId" : "68c2e42af8b1b0376634c675", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3076115/apply", "salaryAnnualMin" : 59600, "salaryAnnualMax" : 133200, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Process optimization", "Performance analysis", "Budget management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Process improvement", "Project coordination" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305ff6f292fd229cf839f0", "title" : "Safety and Operations Manager", "company" : "Soho House & Co.", "industry" : "Hospitality", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Hospitality in Manchester, UK, adjusted for seniority and company size." }, "location" : "Soho House Manchester, Soho House ManchesterManchester, England, United Kingdom", "locations" : [ "Soho House Manchester", "Soho House ManchesterManchester", "England", "United Kingdom" ], "certifications" : [ "Managing safely / CIEH level 3 or 4", "NEBOSH general certificate" ], "timestamp" : "2026-06-16T07:58:19.588", "fingerprint" : "4e7805b7bdb4fa543f2cad5b989063254117c883432b7a3cbed5c60fcc64b514", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/sohohouseco/jobs/4897736101", "externalId" : "4897736101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceLevel" : "Manager", "professionalSkills" : [ "Cost control", "Invoice reconciliation", "Cheque requisitions", "Accruing purchases", "Prioritizing purchases" ], "hardSkillsList" : [ "Security program management", "Maintenance program management", "Licensing conditions management", "Incident investigations" ], "hardSkills" : [ { "name" : "Security program management", "level" : "intermediate" }, { "name" : "Maintenance program management", "level" : "intermediate" }, { "name" : "Licensing conditions management", "level" : "intermediate" }, { "name" : "Incident investigations", "level" : "intermediate" } ], "majorSkills" : "Safety management, Operations management, Risk reduction, Vendor management", "majorSkillsList" : [ "Safety management", "Operations management", "Risk reduction", "Vendor management" ], "coreResponsibilities" : "Ensure safe and secure environment, Ensure compliance with legal requirements, Drive culture of performance, Drive culture of safe behaviour, Be first point of contact for BOH operational, Prevent and respond to business risks, Drive performance by establishing safety priorities, Drive performance by establishing maintenance priorities, Identify high risk areas, Initiate actions to reduce risk exposure, Communicate safety needs to managers, Communicate safety problems to managers, Lead inspection of security program, Lead inspection of maintenance program, Monitor security program, Monitor maintenance program, Oversee credit card payment control, Oversee key control, Oversee CCTV, Oversee physical security provisions, Monitor employee entry, Monitor employee exit, Manage licensing conditions, Maintain relevant logs, Oversee BOH personnel, Manage BOH personnel, Ensure appropriate staffing levels, Support event setup, Manage BOH operations ordering, Manage BOH cost control, Oversee third party contractors, Monitor contractor access, Follow company working practices, Manage contractor costs, Develop group initiatives, Instigate group initiatives, Prepare activity reports, Coordinate investigations into incidents, Learn lessons from incidents, Support claims investigations", "teamCollaboration" : "Work with all managers; Work with all employees; Work with Regional Head of Health and Safety", "domainKnowledge" : "Fire safety; Life safety; Hospitality sector", "domainList" : [ "fire-safety", "life-safety", "hospitality-sector" ], "domainSpecificKnowledge" : [ "Fire safety", "Life safety", "Hospitality sector" ], "toolProficiency" : [ "CCTV", "Key control" ], "continuousLearning" : "Continuous training", "specialRequirements" : "Experience in a fast-paced environment, Comfortable in a matrix management environment", "qualificationsBasic" : "3+ years experience in similar capacity, 2 years experience at managerial level, Minimum 5 years related experience in a hotel/club/property management", "qualificationsPreferred" : "Managing safely / CIEH level 3 or 4, Experience in the hospitality sector, NEBOSH general certificate, Experience with highly discerning clients", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Role… At Soho House, the Safety and Operations Manager will ensure that Soho House provides a safe and secure environment that protects and safeguard all House guests, employees, contractors and all House assets. Demonstrating a professional approach, you will work with all managers and employees to ensure compliance with legal and operational security, fire and life safety requirements and drive a culture of performance and safe behaviour. What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rates Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties… Be the first point of contact for all BOH operational matters, including prevention and response to issues which pose a risk to business Drive performance by establishing safety and maintenance priorities, identifying high risk areas, initiating actions to reduce risk exposure and communicating with managers about safety needs and problems Lead the inspection and monitoring of the security and maintenance program in the House. This includes credit card payment control, key control, CCTV and all other physical security provisions, and monitoring employee entry and exit from the premises Lead on managing all licensing conditions in conjunction with local licensing authority and maintaining all relevant logs Oversee and manage BOH personnel, including maintenance and cleaners ensuring staffing levels are appropriate, and support event setup Manage BOH operations ordering and cost control, such as invoice reconciliation, cheque requisitions, accruing and prioritizing purchases, in line with budget Overseeing third party contractors on site when conducting general maintenance works and inspections, ensuring a clear process is in place to monitor access, follow company working practices and manage costs Working closely with the Regional Head of Health and Safety in developing and instigating group initiatives Prepare regular activity reports for GM and management team Conduct or coordinate investigations into incidents involving guests or employees to learn lessons and support claims investigations What we are looking for... Minimum of 3+ years’ experience in similar capacity Managing safely / CIEH level 3 or 4 Experience in similar role Experience of working in a fast-paced environment Comfortable in a matrix management environment 2 years’ experience at managerial level Experience in the hospitality sector NEBOSH general certificate Minimum 5 years related experience in a hotel/club/property management Experience with highly discerning clients", "summaryDescription" : "Safety and Operations Manager at Soho House & Co.. Skills: Safety management, Operations management, Risk reduction, Vendor management. Ensure safe and secure environment. Ensure compliance with legal requirements", "postedDate" : "2026-06-15T23:28:50.210", "createdAt" : "2026-06-15T23:28:50.210", "lastUpdated" : "2026-06-16T07:58:19.588", "ingestTimestamp" : "2026-06-15T23:28:50.210", "mongoId" : "6a305ff6f292fd229cf839f0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Security program management", "Maintenance program management", "Licensing conditions management", "Incident investigations", "Safety management", "Operations management", "Risk reduction", "Vendor management", "Cost control", "Invoice reconciliation", "Cheque requisitions", "Accruing purchases", "Prioritizing purchases", "Fire safety", "Life safety", "Hospitality sector", "Managing safely / CIEH level 3 or 4", "NEBOSH general certificate", "CCTV", "Key control" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051cbf292fd229cf06d4c", "title" : "Merchant Security Expert with Spanish and English", "company" : "SumUp", "industry" : "FinTech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "BGN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for FinTech in Sofia, Bulgaria, adjusted for mid-seniority and full-time employment." }, "location" : "Sofia, Bulgaria", "locations" : [ "Sofia", "Bulgaria" ], "timestamp" : "2026-06-16T09:36:44.092", "fingerprint" : "189df21854cfafe74ec3852e1dd4ca1a1508a18e931bb27d855692813d995637", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://sumup.com/careers/positions/8416344002?gh_jid=8416344002", "externalId" : "8416344002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sofia", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "42.6977028,23.3217359" } ], "locationText" : "Sofia, Bulgaria", "professionalSkills" : [ "Decision making" ], "majorSkills" : "Merchant security, Risk and fraud", "majorSkillsList" : [ "Merchant security", "Risk and fraud" ], "coreResponsibilities" : "Address transaction-related requests, Adhere to security rules, Contact merchants, Verify documents, Monitor merchant behavior, Adjust payment limits, Provide support to customers", "teamCollaboration" : "Customer Support team; Risk and Fraud Team", "domainKnowledge" : "AML rules; Internal T&Cs rules", "domainList" : [ "aml-rules", "internal-t-cs-rules" ], "domainSpecificKnowledge" : [ "AML rules", "Internal T&Cs rules" ], "continuousLearning" : "Individual learning budget; Educational leave", "qualificationsBasic" : "Excellent Spanish and English skills, Communication skills, Patience, Curiosity, Persistence, Organizational skills, Attention to detail", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid.If you would like to be part of a global team, putting business partnering and innovation in the core of its priorities, this might be the right role for you. Join our dynamic and international Customer Support team, specializing in Risk & Fraud. Our team spans across four continents, bringing together diverse talents from over 60 countries. We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally. What you’ll be doing: Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures. Acting as the voice of our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments. Monitoring merchant behavior in compliance with AML and internal T&Cs rules. Utilizing decision-making abilities for reviewing customer business and adjusting payment limits. Providing support to Dutch and English-speaking customers through various communication channels, via phone, chat or email. The role primarily involves specialized security calls with low phone volume, and each issue is handled through the most suitable channel. You’ll be great for this role if: You possess excellent language skills in both Spanish and English Communication is your strength, and you handle customer interactions with ease and patience. Curiosity and persistence drive you to solve issues efficiently. Your organizational skills shine, even in stressful situations Attention to detail is a defining characteristic Why you should join SumUp: \uD83C\uDF0D You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents. \uD83D\uDE80 You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects. \uD83D\uDCAF You'll get a Referral bonus if your friend is hired successfully. \uD83C\uDF34 You’ll receive 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions. \uD83D\uDD0B You’d enjoy a paid 1 month Sabbatical vacation after 3 years. \uD83D\uDCDA You’ll receive an individual learning budget and can take 10 days educational leave to expand your skillset. \uD83C\uDF4E You’d have monthly digital food vouchers. ⭐️ You’d have monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and more (re:benefit platform) \uD83D\uDE8C\uD83C\uDF57\uD83D\uDCA1\uD83C\uDF81. ❤️ You'd have access to additional health insurance, life insurance and co-sponsored Multisport card \uD83C\uDFBE. \uD83D\uDC9C You’d enjoy funded therapy & coaching sessions with licensed psychotherapists. \uD83D\uDC76\uD83C\uDFFC You’d enjoy a child birth/adoption bonus. \uD83D\uDE8C You’d have access to a free shuttle buses from Joliot-Curie metro station and more. This job is on-site - Sofia MORE ABOUT US: We believe in the everyday hero.Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.SumUp will not accept unsolicited resumes from any source other than directly from a candidate. #SumUpOps Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.", "summaryDescription" : "Merchant Security Expert with Spanish and English at SumUp. Skills: Merchant security, Risk and fraud. Address transaction-related requests. Adhere to security rules", "postedDate" : "2026-06-15T23:20:21.794", "createdAt" : "2026-06-15T23:20:21.794", "lastUpdated" : "2026-06-16T09:36:44.092", "ingestTimestamp" : "2026-06-15T23:20:21.794", "mongoId" : "6a3051cbf292fd229cf06d4c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Merchant security", "Risk and fraud", "Decision making", "AML rules", "Internal T&Cs rules" ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "68e6b1d870f0b99d58d66a55", "title" : "Engineering Operations Technician", "company" : "Amazon Data Services, Inc.", "industry" : "Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing", "salary" : { "min" : 68300.0, "max" : 152700.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Hermiston, Oregon, USA", "locations" : [ "Hermiston, Oregon, USA" ], "timestamp" : "2026-06-16T05:55:55.174", "fingerprint" : "6d5d792bb36782669be26dfe3feba4be7d16d48f5c09b9069a9d21bbf017dfd3", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3102733/apply", "externalId" : "16a3cdd8-3f89-44ca-bec6-b822811981af", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hermiston", "state" : "Oregon", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.8404101,-119.2894600" } ], "locationText" : "Hermiston, Oregon, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Linux, Unix, Networking, Python, Bash, AWS, Azure, GCP, Docker, Kubernetes, Terraform, CloudFormation, SQL, CI/CD, Monitoring tools, Logging tools, Infrastructure as code", "professionalSkills" : [ "Troubleshooting", "Incident response", "Performance tuning", "Capacity planning", "Disaster recovery", "Customer support" ], "hardSkillsList" : [ "Hardware troubleshooting", "Software troubleshooting", "Scripting", "Cloud computing", "Database administration", "Security best practices" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Cloud computing", "level" : "intermediate" }, { "name" : "Database administration", "level" : "intermediate" }, { "name" : "Security best practices", "level" : "intermediate" } ], "majorSkills" : "Engineering Operations, Cloud Computing, DevOps, Troubleshooting", "majorSkillsList" : [ "Engineering Operations", "Cloud Computing", "DevOps", "Troubleshooting" ], "coreResponsibilities" : "Maintain and improve the reliability and performance of, Deploy and manage infrastructure and applications, Monitor system health and performance, Respond to incidents and outages, Troubleshoot and resolve hardware and software issues, Automate operational tasks, Collaborate with development teams, Document systems and procedures, Provide technical support to users, Ensure security best practices are followed, Optimize system performance, Plan for capacity and scalability, Develop and test disaster recovery plans, Participate in on-call rotation", "teamCollaboration" : "Development teams; Cross-functional teams", "domainKnowledge" : "Linux/Unix systems; Networking concepts; Cloud computing platforms; CI/CD pipelines; Containerization technologies; Infrastructure as code; Database administration; Security best practices", "domainList" : [ "linux-unix-systems", "networking-concepts", "cloud-computing-platforms", "ci-cd-pipelines", "containerization-technologies", "infrastructure-as-code", "database-administration", "security-best-practices" ], "domainSpecificKnowledge" : [ "Linux/Unix systems", "Networking concepts", "Cloud computing platforms", "CI/CD pipelines", "Containerization technologies", "Infrastructure as code", "Database administration", "Security best practices" ], "toolProficiency" : [ "Docker", "Kubernetes", "Terraform", "CloudFormation", "Monitoring tools", "Logging tools" ], "communicationSkills" : "Technical documentation", "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Troubleshooting hardware; Troubleshooting software; Root cause analysis", "specialRequirements" : "On-call rotation", "outcomesObjectives" : "Maintain system reliability; Improve system performance; Ensure system availability; Minimize downtime; Resolve issues promptly", "qualificationsBasic" : "5+ years of experience in an engineering or operations role, Experience with Linux/Unix operating systems, Experience with networking concepts, Experience with troubleshooting hardware and software issues, Experience with scripting languages (e.g., Python, Bash), Experience with cloud computing platforms (AWS, Azure, GCP), Experience with monitoring and logging tools, Experience with CI/CD pipelines, Experience with containerization technologies (Docker, Kubernetes), Experience with infrastructure as code (Terraform, CloudFormation), Experience with database administration, Experience with security best practices, Experience with incident response, Experience with performance tuning, Experience with capacity planning, Experience with disaster recovery planning, Experience with technical documentation, Experience with customer support", "qualificationsPreferred" : "Bachelor's degree in Computer Science or related field, Experience with automation tools, Experience with configuration management tools, Experience with data analysis and visualization tools, Experience with machine learning concepts, Experience with AI development", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. A day in the life - Tasked with driving innovation while reducing operational costs in the facilities. - Drive projects with moderate complexity. - Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA). - Perform rack installs, rack decommissioning, operational readings and facility management. - Provide key performance indicators to senior engineers. - Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. - Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. - Ensure all safety procedures are adhered to while performing work. - Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems. - Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. - Maintain data center critical infrastructure equipment ensuring 99.999% up-time of the world's largest cloud computing portfolio. - Role may support more than one location/site. - Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder - Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 2+ years of Microsoft Office products and applications experience - High school or equivalent diploma - Technical (Military/Trade School) training or 2+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry (for example: electrical or mechanical) 2+ years of electrical or mechanical experience Preferred Qualifications: - 4+ years of data center engineering experience - Associate's degree, or Bachelor's degree Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,300/year in our lowest geographic market up to $152,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Engineering Operations Technician at Amazon Data Services, Inc.. Skills: Engineering Operations, Cloud Computing, DevOps, Troubleshooting. Maintain and improve the reliability and performance of. Deploy and manage infrastructure and applications", "postedDate" : "2026-06-14T19:50:42.009", "createdAt" : "2026-06-14T19:50:42.009", "lastUpdated" : "2026-06-16T05:55:55.174", "ingestTimestamp" : "2026-06-14T19:50:42.009", "mongoId" : "68e6b1d870f0b99d58d66a55", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3102733/apply", "salaryAnnualMin" : 68300, "salaryAnnualMax" : 152700, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Hardware troubleshooting", "Software troubleshooting", "Scripting", "Cloud computing", "Database administration", "Security best practices", "Engineering Operations", "Cloud Computing", "DevOps", "Troubleshooting", "Incident response", "Performance tuning", "Capacity planning", "Disaster recovery", "Customer support", "Linux/Unix systems", "Networking concepts", "Cloud computing platforms", "CI/CD pipelines", "Containerization technologies", "Infrastructure as code", "Docker", "Kubernetes", "Terraform", "CloudFormation", "Monitoring tools", "Logging tools" ], "skillCount" : 27, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68e0a7e2ce260f92cbf8e94a", "title" : "Engineering Operations Technician", "company" : "Amazon Data Services, Inc.", "industry" : "Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing", "salary" : { "min" : 59600.0, "max" : 133200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New Carlisle, Indiana, USA", "locations" : [ "New Carlisle, Indiana, USA" ], "timestamp" : "2026-06-16T02:43:33.439", "fingerprint" : "d8ebe52c434e72efdcd31e6afd9a065b3c84ea8d102e029183c788b512d926f5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3100080/apply", "externalId" : "910ea0f4-636e-4ac2-a952-af389c0abb42", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New Carlisle", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.7056871,-86.5098231" } ], "locationText" : "New Carlisle, Indiana, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Process improvement", "Operational metrics", "Reporting" ], "hardSkills" : [ { "name" : "Process improvement", "level" : "intermediate" }, { "name" : "Operational metrics", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "majorSkills" : "Process management, Cross-functional coordination, Continuous improvement", "majorSkillsList" : [ "Process management", "Cross-functional coordination", "Continuous improvement" ], "coreResponsibilities" : "Manage operational processes, Coordinate cross-functional teams, Manage vendors and stakeholders, Track and report on operational metrics, Plan and allocate resources, Identify and implement process improvements, Ensure operational efficiency and effectiveness, Support continuous improvement initiatives", "teamCollaboration" : "Cross-functional teams; Stakeholder engagement", "projectManagementSkills" : [ "Process improvement methodologies", "Cross-functional projects" ], "communicationSkills" : "Reporting", "innovationCreativity" : "Continuous improvement", "problemSolvingSkills" : "Process improvement", "outcomesObjectives" : "Improve operational efficiency; Enhance process effectiveness; Meet operational targets", "qualificationsBasic" : "5+ years of experience in operations, Experience with process improvement methodologies, Experience managing cross-functional projects, Experience with vendor management, Experience with operational metrics and reporting, Experience with resource planning", "qualificationsPreferred" : "Experience in a fast-paced environment, Experience with specific industry tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history! Key job responsibilities - Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability - Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS) - Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA) - Perform rack installs and rack decommissioning within internal SLA - Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment - Technical writing to support change management program - Monitor daily work requests and manage to resolution, and execute projects from conception to completion - On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation - Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. - Role may support more than one location/site. Physical Requirements: Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: - Regularly lift and/or move up to 39 pounds independently - Participate in group lifts for 40+ pounds - Maintain balance and perform construction tasks while on a ladder - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position - Work in an environment requiring provided ear protection A day in the life This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment. About the team Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience - High school or equivalent diploma Preferred Qualifications: - 2+ years of data center engineering experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,600/year in our lowest geographic market up to $133,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Engineering Operations Technician at Amazon Data Services, Inc.. Skills: Process management, Cross-functional coordination, Continuous improvement. Manage operational processes. 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"llmIndustryConfidence" : 0.98 }, { "id" : "6a30794df292fd229c031216", "title" : "Director, Data and AI Engineering", "company" : "Benevity", "industry" : "Technology", "salary" : { "min" : 192000.0, "max" : 238810.0, "currency" : "CAD", "frequency" : "Yearly" }, "location" : "Toronto, Ontario", "locations" : [ "Toronto, Ontario" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T15:07:30.375", "fingerprint" : "aaf0e33227ca131481be4962d98f3d416a3d9e7ac0a72837e11beccb51a05d5d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/benevity/791ccf38-f164-4521-b05d-6f35fa1e7245/application", "externalId" : "791ccf38-f164-4521-b05d-6f35fa1e7245", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "Python, SQL, Scala, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, S3, Glue, SageMaker, Athena, GCP, Vertex AI, Azure, Synapse, ML Studio, Kubernetes, Terraform, Kafka, Flink, Apache Beam, Lambda, Kinesis, Pub/Sub", "professionalSkills" : [ "Data strategy", "Data modeling", "Business intelligence", "Data governance", "ML systems engineering", "Product intelligence", "AI-powered services", "Data-driven decision-making", "Scalable data engineering", "AI/ML systems", "Cloud-based data architectures", "Real-time analytics", "ML/AI-driven solutions", "Client needs", "Data-as-a-product", "Data assets", "Real-time analytics", "AI-powered automation", "Data-driven insights", "Self-service analytics", "Data pipelines", "Enterprise warehousing", "ML 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: "intermediate" }, { "name" : "Clustering", "level" : "intermediate" }, { "name" : "Time-series", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Data Engineering, AI/ML Engineering, Data Strategy, Business Intelligence", "majorSkillsList" : [ "Data Engineering", "AI/ML Engineering", "Data Strategy", "Business Intelligence" ], "coreResponsibilities" : "Define and execute data and AI strategy, Lead cross-functional teams, Establish data-as-a-product principles, Drive innovation in real-time analytics, Partner with Product, Engineering, and Customer Success teams, Design and oversee high-scale, cloud-native data architectures, Implement highly available, fault-tolerant data pipelines, Lead data modeling initiatives, Work with engineering teams to embed AI-powered features, Drive observability, monitoring, and cost optimization, Oversee the development of ML/AI models, Implement MLOps best practices, Lead initiatives in AI-powered recommendations, Ensure bias-free, ethical AI practices, Build and manage BI tools, Develop product analytics frameworks, Implement embedded analytics solutions, Optimize reporting for SaaS metrics, Own data governance frameworks, Define and implement data lineage, Drive role-based access controls, Champion data democratization", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Customer Success teams", "projectManagementSkills" : [ "Agile" ], "domainKnowledge" : "B2B SaaS; Cloud-native architecture; Multi-tenant SaaS; SaaS metrics; GDPR; SOC 2; PIPEDA; CCPA", "domainList" : [ "b2b-saas", "cloud-native-architecture", "multi-tenant-saas", "saas-metrics", "gdpr", "soc-2", "pipeda", "ccpa" ], "domainSpecificKnowledge" : [ "B2B SaaS", "Cloud-native architecture", "Multi-tenant SaaS", "SaaS metrics", "GDPR", "SOC 2", "PIPEDA", "CCPA" ], "toolProficiency" : [ "Collibra", "Informatica", "Alation", "Immuta", "JIRA" ], "communicationSkills" : "Executive presentations; Technical documentation", "documentationSkills" : "Technical writing; API documentation; Architecture diagrams", "continuousLearning" : "Growth opportunities", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "qualificationsBasic" : "10+ years of experience in data engineering, AI/ML, or analytics leadership roles, SQL proficiency, Master's or PhD in", "qualificationsPreferred" : "PhD preferred, GCP Professional Data Engineer, AWS Data Analytics, Databricks Certified, Dbt Certified", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "MEET BENEVITY Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more! We are seeking a Director of Data and ML/AI Engineering to lead our data and AI technology strategy, architecture, and execution within our B2B SaaS Benevity Impact Platform. This role is pivotal in enabling data-driven decision-making, product intelligence, and AI-powered services and automation across our platform. The ideal candidate will have deep expertise in scalable data engineering, AI/ML systems and services, and cloud-based data architectures, with a track record of building highly available, real-time analytics, and ML/AI-driven solutions for SaaS platforms. This role will oversee data science, data modeling, business intelligence, governance, and ML/AI systems engineering, ensuring alignment with our client and business needs. What you’ll do: Leadership & Data Strategy - Define and execute the data and AI strategy for our SaaS platform, ensuring alignment with business objectives and customer needs. - Lead cross-functional teams across data engineering, AI/ML, BI, and governance to deliver scalable, high-impact solutions. - Establish data-as-a-product principles, ensuring data assets are secure, reusable, and monetizable within our platform. - Drive innovation in real-time analytics, AI-powered automation and intelligence for clients. - Partner with Product, Engineering, and Customer Success teams to enhance data-driven insights, reporting, and self-service analytics. Data Engineering & Platform Architecture - Design and oversee high-scale, cloud-native data architectures that support real-time streaming, data lakes / lakehouses, and enterprise warehousing. - Implement highly available, fault-tolerant data pipelines to process, store, and serve insights across the platform. - Lead data modeling initiatives to optimize data structures for analytics, ML training, and business reporting. - Work with engineering teams to embed AI-powered features into the SaaS platform, enabling smart automation, anomaly detection, and personalization. - Drive observability, monitoring, and cost optimization across our cloud-based data infrastructure. AI/ML Engineering & Data Science - Oversee the development of ML/AI models, ensuring they are scalable, explainable, and deployed effectively in production. - Implement MLOps best practices, including CI/CD for models, versioning, and real-time inference. - Lead initiatives in AI-powered recommendations, predictive analytics, NLP, and generative AI to enhance our product offerings. - Ensure bias-free, ethical AI practices and compliance with industry AI standards and regulations. Business Intelligence & Product Analytics - Build and manage BI tools, dashboards, and self-service analytics to provide real-time insights to clients and internal stakeholders. - Develop product analytics frameworks, tracking user behavior, adoption, and feature engagement. - Implement embedded analytics solutions that allow clients to gain actionable insights from their data. - Optimize reporting for SaaS metrics (MRR, ARR, churn, retention, LTV, NPS) and drive data-informed decision-making. Data Governance & Compliance - Own data governance frameworks, ensuring data privacy, security, and compliance (GDPR, SOC 2, PIPEDA, CCPA, etc.). - Define and implement data lineage, metadata management, and master data management (MDM) best practices. - Drive role-based access controls (RBAC, ABAC or ReBac) and ensure secure, auditable data sharing within our SaaS ecosystem. - Champion data democratization, enabling teams to access trusted, well-documented data. What you’ll bring: - 10+ years of experience in data engineering, AI/ML, or analytics leadership roles, ideally in B2B SaaS or cloud-based platforms - Strong expertise in scalable data architectures, ML/AI systems, and embedded analytics - Proven track record in leading high-performance teams, managing budgets, and delivering data-driven product innovations - Experience with multi-tenant SaaS data governance, compliance (SOC 2, GDPR, etc.), and customer-facing analytics - Familiarity with emerging AI trends, including LLMs, Generative AI, and responsible AI frameworks - Familiarity with SaaS product analytics and AI-powered automation use cases - Master’s or PhD in Computer Science, Data Science, AI/ML, or a related field is preferred Technical Skills & Expertise - Data & AI Stacks (Cloud-Native, SaaS-Optimized) - Data Engineering & Storage: BigQuery, Redshift, Delta Lake, Snowflake, Databricks - AI/ML Frameworks: Azure AI, TensorFlow, PyTorch, Hugging Face, MLflow, Vertex AI - MLOps & Pipelines: Kubeflow, SageMaker, Airflow, Feature Stores, DataRobot - BI & Analytics Tools: Looker, Power BI, Mode Analytics, Amplitude, Mixpanel - Data Governance & Security: Collibra, Informatica, Alation, Immuta - Cloud & DevOps: AWS (S3, Lambda, Kinesis), GCP (BigQuery, Pub/Sub), Kubernetes, Terraform - Programming: Python, SQL, Scala, Java - Streaming & Real-Time Data: Kafka, Flink, Apache Beam DISCOVER YOUR PURPOSE AT WORK We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more … Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose. If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become … It’s time to join Benevity. We’re so excited to meet you. WHERE WE WORK At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most. JOIN A COMPANY WHERE DEIB ISN’T A BUZZWORD Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams. We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity. Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.", "summaryDescription" : "Director, Data and AI Engineering at Benevity. Skills: Data Engineering, AI/ML Engineering, Data Strategy, Business Intelligence. Define and execute data and AI strategy. 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Skills: Fundraising, Sales. Fundraise face to face", "createdAt" : "2026-06-14T09:23:54.308", "lastUpdated" : "2026-06-15T14:12:54.773", "ingestTimestamp" : "2026-06-14T09:23:54.308", "mongoId" : "6a2d0eed74d8ee00a0ad9b22", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Fundraising", "Sales", "Sales processes", "Client relationships", "Revenue generation", "Deal closure" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Non-profit", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2cda5674d8ee00a0a4bc93", "title" : "AI Agent Engineer, Client Facing", "company" : "Observe. AI", "industry" : "Technology", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for AI Agent Engineer in Redwood City, adjusted for mid-seniority and technology industry." }, "location" : "Redwood City, California, United States", "locations" : [ "Redwood City", "California", "United States" ], "timestamp" : "2026-06-15T08:49:45.717", "fingerprint" : "6e995e1833e7e0c78442c5b29bc27d6650a94db2b20334259f772a3f545ccccb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.observe.ai/position?gh_jid=5254531008", "externalId" : "5254531008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Redwood City", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.4863239,-122.2325230" } ], "locationText" : "Redwood City, California, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "AI, LLM, Python, JavaScript, API integration, SIP, Twilio, Amazon Connect, Vector DBs, LangChain, LlamaIndex", "professionalSkills" : [ "Solution engineering", "System integration", "Client-facing discussions", "Technical troubleshooting", "Project demos", "Data flow management" ], "hardSkillsList" : [ "Prompt design", "Workflow building", "API integration", "Retrieval-augmented generation" ], "softSkillsList" : [ "Problem-solving mindset" ], "hardSkills" : [ { "name" : "Prompt design", "level" : "intermediate" }, { "name" : "Workflow building", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" }, { "name" : "Retrieval-augmented generation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem-solving mindset" } ], "majorSkills" : "AI Agent Engineering, Conversational AI, LLM-based applications, Client implementations", "majorSkillsList" : [ "AI Agent Engineering", "Conversational AI", "LLM-based applications", "Client implementations" ], "coreResponsibilities" : "Build work consultatively, Unblock security challenges, Unblock connectivity challenges, Unblock knowledge ingestion challenges, Collaborate with product teams, Collaborate with engineering teams, Escalate platform gaps, Resolve deep technical fixes, Drive client implementations, Build AI agents, Integrate AI agents, Test AI agents, Demo AI agents to clients, Deploy AI agents, Tune AI agent performance", "teamCollaboration" : "Cross Functional Collaboration; Product teams; Engineering teams", "projectManagementSkills" : [ "Project demos" ], "domainKnowledge" : "Conversational AI; Customer experience; CX lifecycle; AI Agents; Voice AI agents; Chat AI agents; AI Copilot; LLMs; Vector DBs; Orchestration frameworks; Retrieval-augmented generation; Telephony systems; Voice systems; CCaaS; PSTN", "domainList" : [ "conversational-ai", "customer-experience", "cx-lifecycle", "ai-agents", "voice-ai-agents", "chat-ai-agents", "ai-copilot", "llms", "vector-dbs", "orchestration-frameworks", "retrieval-augmented-generation", "telephony-systems", "voice-systems", "ccaas", "pstn" ], "domainSpecificKnowledge" : [ "Conversational AI", "Customer experience", "CX lifecycle", "AI Agents", "Voice AI agents", "Chat AI agents", "AI Copilot", "LLMs", "Vector DBs", "Orchestration frameworks", "Retrieval-augmented generation", "Telephony systems", "Voice systems", "CCaaS", "PSTN" ], "toolProficiency" : [ "N8n", "Zapier" ], "communicationSkills" : "Customer-facing discussions; Technical concepts explanation", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Problem-solving mindset; Find workarounds; Unblock integrations; Adapt to ecosystems", "outcomesObjectives" : "Deliver faster customer service; Deliver smarter customer service; Deliver efficient customer service; Increase resolution speed; Elevate service quality; Reduce operational costs; Empower frontline team; Focus on higher-value work; Improve customer satisfaction; Boost agent productivity; Deliver consistent performance; Deliver scalable performance", "qualificationsBasic" : "Bachelor's in Computer Science, 3+ years conversational AI, 3+ years solution engineering, 3+ years system integration, 3+ years delivering AI/LLM-based applications, Hands-on prompt design, Hands-on workflow building, Hands-on API integration, Programming experience in Python, Programming experience in JavaScript", "qualificationsPreferred" : "Experience with integration tools, Experience with iPaaS providers, Familiarity with telephony systems, Familiarity with voice systems", "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction. Why Join Us We’re looking for an AI Agent Engineer to lead the charge in building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot. This role is hands-on, customer-facing, and pivotal in bringing AI solutions to life - from design and integration to deployment and optimization. You’ll own the end-to-end lifecycle of AI Agents: building, integrating, testing, demoing to clients, deploying into production, and tuning performance. What You’ll Be Doing Build work consultatively to unblock challenges in security, connectivity, or knowledge ingestion. Cross Functional Collaboration: Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations. What You’ll Bring To The Role Bachelor’s degree in Computer Science, Engineering, or a related technical field 3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions. Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences. Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.). Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.). Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization. Programming experience in Python, JavaScript, or similar for scripting and integrations Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems. Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus. Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus. Why You’ll Love It Here Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best. Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work. 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience. Salary Range The base salary compensation range targeted for this full-time position is $108 - 170K per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. #LI-Hybrid", "summaryDescription" : "AI Agent Engineer, Client Facing at Observe. AI. Skills: AI Agent Engineering, Conversational AI, LLM-based applications, Client implementations. Build work consultatively. Unblock security challenges", "postedDate" : "2026-06-14T09:42:18.090", "createdAt" : "2026-06-14T09:42:18.090", "lastUpdated" : "2026-06-15T08:49:45.717", "ingestTimestamp" : "2026-06-14T09:42:18.090", "mongoId" : "6a2cda5674d8ee00a0a4bc93", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Prompt design", "Workflow building", "API integration", "Retrieval-augmented generation", "Problem-solving mindset", "AI Agent Engineering", "Conversational AI", "LLM-based applications", "Client implementations", "Solution engineering", "System integration", "Client-facing discussions", "Technical troubleshooting", "Project demos", "Data flow management", "Customer experience", "CX lifecycle", "AI Agents", "Voice AI agents", "Chat AI agents", "AI Copilot", "LLMs", "Vector DBs", "Orchestration frameworks", "Telephony systems", "Voice systems", "CCaaS", "PSTN", "N8n", "Zapier" ], "skillCount" : 30, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a1614ed58b93c861e8d877e", "title" : "Teacher Pre-K-3 Collaboration", "company" : "Fort Bend ISD", "industry" : "Education", "salary" : { "min" : 52000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Teacher Pre-K-3 Collaboration in Meadows Place, United States, adjusted for the education industry and company size." }, "location" : "TEXAS-MEADOWS PLACE-MEADOWS ELEMENTARY SCHOOL", "locations" : [ "TEXAS-MEADOWS PLACE-MEADOWS ELEMENTARY SCHOOL", "
MEADOWS ELEMENTARY SCHOOL (110)
12037 PENDER LANE
MEADOWS PLACE, 77477

" ], "timestamp" : "2026-06-16T02:08:17.344", "fingerprint" : "dbe14311d67a36cb321c918184ab4b2975657cf6ff0163be8a26cbfe7ae9fd3a", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa210.taleo.net/careersection/ex/jobdetail.ftl?job=191913", "externalId" : "191913", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Meadows Place", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.6513439,-95.5880005" } ], "locationText" : "Meadows Place, Texas, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Instructional strategies", "Lesson planning", "Student behavior management", "Progress monitoring", "Data evaluation", "Instructional techniques", "Evidence based strategies" ], "hardSkillsList" : [ "Early childhood education", "Progress documentation", "Student assessment", "Instructional planning", "Behavioral intervention", "Housekeeping tasks", "Cultural responsiveness", "Trauma-informed practices" ], "hardSkills" : [ { "name" : "Early childhood education", "level" : "intermediate" }, { "name" : "Progress documentation", "level" : "intermediate" }, { "name" : "Student assessment", "level" : "intermediate" }, { "name" : "Instructional planning", "level" : "intermediate" }, { "name" : "Behavioral intervention", "level" : "intermediate" }, { "name" : "Housekeeping tasks", "level" : "intermediate" }, { "name" : "Cultural responsiveness", "level" : "intermediate" }, { "name" : "Trauma-informed practices", "level" : "intermediate" } ], "majorSkills" : "Early childhood development, Instructional delivery, Student assessment, Collaboration", "majorSkillsList" : [ "Early childhood development", "Instructional delivery", "Student assessment", "Collaboration" ], "coreResponsibilities" : "Co-plan instructional strategies, Implement instructional activities, Cater to diverse learning styles, Accommodate developmental levels, Use age-appropriate materials, Use technology to enhance learning, Co-develop lesson plans, Develop daily routines, Incorporate playful learning experiences, Assess student abilities, Maintain documentation, Evaluate student achievement, Track student development, Use data to evaluate achievement, Manage learner behaviors, Ensure conducive learning environment, Supervise students, Manage student behavior, Intervene to control disruptive behavior, Report disruptive behavior, Manage allotted learning time, Delegate responsibilities, Provide for basic student needs, Perform housekeeping tasks, Sanitize student work areas, Sanitize instructional materials, Maintain clean learning environment, Support school-wide student activities, Participate in social events, Participate in fund-raising, Employ instructional techniques, Use research to meet student needs, Collaborate with BakerRipley staff, Deliver Pre-K 3 Head Start expectations, Maintain professional communication with families, Inform families of student progress, Engage families in instructional expectations, Coordinate with professional staff, Maximize learning opportunities, Implement daily lessons, Work in various capacities, Seek assistance from resource personnel, Participate in professional development activities, Attend continuing education courses, Implement evidence based strategies, Receive coaching support", "teamCollaboration" : "Head Start Co-Teacher; BakerRipley staff; Other professionals; Instructional assistants; Parents", "domainKnowledge" : "Early childhood growth; Early childhood development; Head Start program", "domainList" : [ "early-childhood-growth", "early-childhood-development", "head-start-program" ], "domainSpecificKnowledge" : [ "Early childhood growth", "Early childhood development", "Head Start program" ], "toolProficiency" : [ "CIRCLE" ], "communicationSkills" : "Written communication; Oral communication", "documentationSkills" : "Student progress documentation; Student achievement documentation", "continuousLearning" : "Professional development activities; Continuing education courses", "specialRequirements" : "Occasional walking, Occasional standing, Occasional sitting, Occasional bending, Occasional stooping, Occasional kneeling, Occasional crouching, Occasional crawling, Lifting less than 40 pounds, Use hands to finger, Handle objects, Feel objects, Use tools, Reach with hands, Talk or hear, Close vision, Color vision, Adjust focus, Attendance at conferences, Attendance at professional development, Normal safety precautions, Prolonged hours, Irregular hours, Emotional control under stress, Travel to various campuses, Travel to district meeting sites, Travel to conferences, Travel out of state, Work after reporting hours, Work weekends, Exposure to bodily fluids, Exposure to childhood illnesses, Frequent interruptions, Engagement with families, Engagement with public", "outcomesObjectives" : "Meet educational goals; Meet reporting requirements", "qualificationsBasic" : "Bachelor's degree in education, Excellent communication skills in English, Good knowledge of FBISD program, Good knowledge of content, curriculum, methods, materials, and equipment, Good knowledge of early childhood growth and development", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Overview The Pre-K 3 Collaboration Teacher plays a key role in the partnership between Fort Bend ISD and BakerRipley Head Start, delivering instruction and educational support to three- and four-year-old students at collaboration campuses. In partnership with the Head Start Co-Teacher, this role involves planning lessons, managing student behavior, assessing progress, and adapting instruction to meet individual needs. The teacher will use resources from both FBISD and Head Start to support eligible children and their families. Ongoing, professional collaboration with the BakerRipley Co-Teacher is essential. Both educators are equal partners in creating a cohesive, inclusive, and supportive learning environment. These responsibilities highlight a collaborative partnership between the Pre-K 3 collaboration teacher and Head Start co-teacher, ensuring a comprehensive and cohesive educational experience for young children. This partnership addresses student's intellectual, social, and physical development while adhering to regulatory standards and fostering an engaging learning environment. Position Description Essential Duties and Responsibilities Instruction/Planning Co-plan and implement instructional strategies and activities that cater to and accommodate diverse learning styles and cognitive and physical developmental levels, using a variety of age-appropriate instructional materials and technology to enhance learning; Co-develop lesson plans and daily routines informed by observations and documentation of children's interests and current levels of functioning; Co-implement instructional programs that incorporate purposeful and developmentally appropriate playful learning experiences, considering different learning styles and a range of learning curves; Co-assess student abilities, maintain documentation, and continually evaluate student achievement to meet educational goals and reporting requirements; Use CIRCLE and other district-provided progress monitoring tools to track student development and whole group and individualized instruction; Maintain documentation of student progress and use data to continually evaluate achievement and meet reporting requirements. Student Support/ Supervision Manage learner behaviors within an instructional setting to ensure the environment is conducive to the learning process; Supervise students and manage student behavior during instructional and non-instructional periods throughout the school or center and intervene to control and modify disruptive behavior, reporting to the appropriate administrator as appropriate; Manage allotted learning time to maximize student achievement; May delegate responsibilities to instructional assistants, parents, and student volunteers; Provide for the basic needs of students unable to care for themselves including, but not limited to toilet training and support with self-feeding; Perform housekeeping tasks, such as sanitizing student work areas and instructional materials in order to maintain a clean and orderly learning environment; Support or participate in school-wide student activities, social events and approved fund-raising activities; Employ a variety of instructional techniques and media based on performance-based assessment and research to meet the needs of individual students or groups. Collaboration and Coordination Collaborate with BakerRipley staff and other professionals to deliver Pre-K 3 Head Start instructional expectations and related activities; Maintain consistent, professional communication with families, both written and oral to inform them of student(s) progress; Engage families in understanding and supporting instructional expectations during parent meetings and weekly communication and other settings such as online conferences and school events; Coordinate with other professional staff to maximize learning opportunities and implement daily lesson plans; Work in various capacities (self-contained, team, departmental, itinerant, or fieldwork site) and seek assistance from resource personnel as needed. Professional Development Participate in all required/assigned FBISD and BakerRipley Head Start in-service/professional development activities and/ or staff meetings; Attend all required continuing education courses, and implement evidence based strategies with in class coaching support from an instructional coach, and/or assigned FBISD/BakerRipley Head Start staff. Supervisory Responsibilities None Qualification Requirements To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. Bachelor's degree in education, required. Master's degree degree in early childhood education or early childhood special education, preferred. Valid Teaching Certification Issued by Texas Education Agency appropriate to subject and grade level of assignment Early Childhood Teaching Certification (Gen. Ed or Bilingual) in addition to one of the 7 options listed in this job description is required to teach prekindergarten in FBISD, per high-quality PreK components per TEC §29.167 (b) and 19 TAC §102.1003 (d), and §102.1003 (f) (4) Valid Bilingual Certification is needed for for the Bilingual program. Valid Texas ESL Certification is needed for English/ESL program. Texas Food Handler's Certificate obtained within 30 days of hire. Minimum of 3 years Early Childhood Ability to establish and maintain effective relationships; Ability to collect and analyze data for instruction and program evaluation purposes; Excellent communication skills, both orally and in writing, in English and Spanish; Good knowledge of the FBISD program of students related to assignments and public-school mission, goals, and organization; Good knowledge of content, curriculum, methods, materials, and equipment of instructional specialty(ies) to which assigned; Good knowledge of early childhood growth and development. Physical Requirements/Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms. The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress. Additional Information This position may require travel to various campuses, district meeting sites and conferences/meetings in and out of state. This position may require work after normal reporting hours and weekends. Exposure to bodily fluids and frequent childhood, pre-teen, or teen illnesses may occur. Frequent interruptions and engagement with families and the public are part of the role. Cultural responsiveness and trauma-informed practices are highly valued in this position. TEXAS-MEADOWS PLACE", "summaryDescription" : "Teacher Pre-K-3 Collaboration at Fort Bend ISD. Skills: Early childhood development, Instructional delivery, Student assessment, Collaboration. Co-plan instructional strategies. Implement instructional activities", "createdAt" : "2026-06-14T18:50:52.589", "lastUpdated" : "2026-06-16T02:08:17.344", "ingestTimestamp" : "2026-06-14T18:50:52.589", "mongoId" : "6a1614ed58b93c861e8d877e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Early childhood education", "Progress documentation", "Student assessment", "Instructional planning", "Behavioral intervention", "Housekeeping tasks", "Cultural responsiveness", "Trauma-informed practices", "Early childhood development", "Instructional delivery", "Collaboration", "Instructional strategies", "Lesson planning", "Student behavior management", "Progress monitoring", "Data evaluation", "Instructional techniques", "Evidence based strategies", "Early childhood growth", "Head Start program", "CIRCLE" ], "skillCount" : 21, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306969f292fd229cfc8169", "title" : "Mgr, Automation and Controls Engineering", "company" : "Fortune Brands", "industry" : "Consumer Goods", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Automation and Controls Engineering in Kinston, United States, adjusted for industry and company size." }, "location" : "Kinston, North Carolina, United States", "locations" : [ "Kinston", "North Carolina", "United States" ], "timestamp" : "2026-06-16T11:47:56.313", "fingerprint" : "49c7b6b4decde4931b5a0f4ba088b6b93b7858b2f8e8dbc8e949165e485a51ec", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/FortuneBrands/744000132264939-mgr-automation-and-controls-engineering", "externalId" : "744000132264939", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kinston", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2626635,-77.5816353" } ], "locationText" : "Kinston, North Carolina, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "PLC programming, HMI development, Robotics, Industrial networks, SCADA systems, MES systems, Allen-Bradley, Siemens, FANUC, KUKA", "professionalSkills" : [ "Project management", "System design", "Process improvement", "Team leadership" ], "hardSkillsList" : [ "Automation", "Controls engineering", "PLC programming", "HMI development", "Robotics integration", "Industrial networking", "Project management" ], "hardSkills" : [ { "name" : "Automation", "level" : "intermediate" }, { "name" : "Controls engineering", "level" : "intermediate" }, { "name" : "PLC programming", "level" : "intermediate" }, { "name" : "HMI development", "level" : "intermediate" }, { "name" : "Robotics integration", "level" : "intermediate" }, { "name" : "Industrial networking", "level" : "intermediate" }, { "name" : "Project management", "level" : "intermediate" } ], "majorSkills" : "Automation Engineering, Controls Engineering, PLC Programming", "majorSkillsList" : [ "Automation Engineering", "Controls Engineering", "PLC Programming" ], "coreResponsibilities" : "Manage automation and controls engineering projects, Design and implement automation solutions, Develop and maintain PLC programs, Develop and maintain HMI screens, Integrate robotics into production lines, Configure and troubleshoot industrial networks, Lead a team of automation engineers, Ensure compliance with safety standards, Collaborate with cross-functional teams, Manage project budgets and timelines", "teamCollaboration" : "Cross-functional teams; Automation engineers", "projectManagementSkills" : [ "Project management", "Budget management", "Timeline management" ], "domainKnowledge" : "Manufacturing automation; Industrial controls; Robotics integration; Lean Manufacturing; Six Sigma", "domainList" : [ "manufacturing-automation", "industrial-controls", "robotics-integration", "lean-manufacturing", "six-sigma" ], "domainSpecificKnowledge" : [ "Manufacturing automation", "Industrial controls", "Robotics integration", "Lean Manufacturing", "Six Sigma" ], "toolProficiency" : [ "Allen-Bradley", "Siemens", "FANUC", "KUKA" ], "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "outcomesObjectives" : "Improve manufacturing efficiency; Reduce production costs; Enhance product quality; Ensure operational reliability", "qualificationsBasic" : "Bachelor's degree in Engineering or related field, 5+ years of experience in automation and controls engineering, Experience with PLC programming, Experience with HMI development, Experience with robotics, Experience with industrial networks, Experience with project management", "qualificationsPreferred" : "Master's degree in Engineering, Experience with Allen-Bradley PLCs, Experience with Siemens PLCs, Experience with FANUC robots, Experience with KUKA robots, Experience with SCADA systems, Experience with MES systems, Experience with Lean Manufacturing principles, Experience with Six Sigma methodologies", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands [here](https://www.fbin.com/careers/life-at-fortune-brands/). As a Manager, Automation and Controls Engineering , you will play a key role in ensuring the reliable operation of automated machinery, conveyor systems, robotics, and more. You will lead a team and perform both preventive maintenance and repairs, troubleshoot issues, and collaborate with our team of engineers to optimize equipment performance. Additionally, you’ll maintain accurate documentation, update the CMMS system, and support facility management efforts to sustain a high-performing environment. The ideal candidate will have a bachelor’s degree in mechanical or electrical engineering, with strong mechanical and electrical skills. You should be proficient in troubleshooting conveyors, robotics, PLCs, and automated systems. Knowledge of preventative maintenance, problem-solving abilities, attention to detail, and safety procedures are essential. Location: This is an onsite role, reporting to our Moen Distribution Center in Kinston, North Carolina. Responsibilities: * Oversee all aspects of Facility Management and Maintenance operations including facility aesthetics, ownership of equipment and plant facility performance, management and execution of on-going preventative maintenance plans, and management of continuous improvement projects. * Guide and nurture a team of maintenance staff, fostering professional growth and collaborative problem-solving in equipment installation, repairs, and preventative maintenance. * Lead and execute engineering projects for the facility. Collaborate to advance engineering projects for the facility, co-developing future automation strategies and capital projects with stakeholders. * Encourage continuous improvement initiatives, partnering with operations to establish inclusive performance standards and KPIs. * Actively participate on project teams contributing as the automation subject matter expert regarding system capabilities and system design decisions. * Provide strategic leadership in developing the Distribution Center’s processes, systems, policies and procedures setting the future direction of the engineering function. * Lead the startup of new/existing operations by ensuring code and configurations meet specifications and validation requirements. Stay current on technologies and engineering trends in order to recommend/incorporate as appropriate. * Maintain a safe work environment and promote accident prevention by setting expectations and addressing unsafe behaviors. Provide technical leadership and ensure site compliance for all regulatory agencies. * Manage labor/overhead budget to optimize resources and cost-efficiency. Identify, implement, and execute cost-savings initiatives. Leverage resources effectively to meet DC KPI’s per budget standards. ## Qualifications * 5+ years Engineering, Maintenance, or related Operations experience * Bachelor’s Degree in Mechanical or Electrical Engineering preferred * Demonstrated experience leading Engineering and Maintenance teams in Manufacturing or Distribution environment including goal setting, establishing performance standards, and driving employee engagement, accountability, and enablement. * Demonstrated experience with controls systems and controls integration. Previous experience with Allen Bradley, FactoryTalk, Logix 5000, RSLinx, Rockwell Software, Rockwell Automation, Studio 000 Logix, or equivalent Logix’s experience, automation and controls development, PLC and HMI program development, AB PowerFlex Series drives. * Development, support and troubleshooting of Intelligrated software. * Experience with Manufacturing/Distribution Improvement Methodologies, ie: Continuous Improvement, Six Sigma, 5S, Lean Manufacturing/Distribution. Project management experience including design, development, and implementation. ## Additional Information Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $107,000 USD - $165,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at [fbin.com](https://fbin.com). Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [fbinleave.fbhs@fbin.com](mailto:fbinleave.fbhs@fbin.com) and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at [fbin.com/careers](https://fbin.com/careers) via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.", "summaryDescription" : "Mgr, Automation and Controls Engineering at Fortune Brands. Skills: Automation Engineering, Controls Engineering, PLC Programming. Manage automation and controls engineering projects. Design and implement automation solutions", "postedDate" : "2026-06-15T18:37:02.000", "createdAt" : "2026-06-15T23:59:52.204", "lastUpdated" : "2026-06-16T11:47:56.313", "ingestTimestamp" : "2026-06-15T23:59:52.204", "mongoId" : "6a306969f292fd229cfc8169", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Automation", "Controls engineering", "PLC programming", "HMI development", "Robotics integration", "Industrial networking", "Project management", "Automation Engineering", "Controls Engineering", "PLC Programming", "System design", "Process improvement", "Team leadership", "Budget management", "Timeline management", "Manufacturing automation", "Industrial controls", "Lean Manufacturing", "Six Sigma", "Allen-Bradley", "Siemens", "FANUC", "KUKA" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306402f292fd229cf9fcaf", "title" : "Mgr, Automation and Controls Engineering", "company" : "Fortune Brands", "industry" : "Consumer Goods", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Automation and Controls Engineering in Kinston, United States, adjusted for industry and company size." }, "location" : "Kinston, North Carolina, United States", "locations" : [ "Kinston", "North Carolina", "United States" ], "timestamp" : "2026-06-16T10:53:31.674", "fingerprint" : "48bc61b13ffcfd9e0e310872a9b5afaf403e1d3770f6fd3473651a178e083b89", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/FortuneBrands/744000132264939-mgr-automation-and-controls-engineering", "externalId" : "744000132264939", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kinston", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2626635,-77.5816353" } ], "locationText" : "Kinston, North Carolina, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "PLC programming, HMI development, Robotics, Industrial networks, SCADA systems, MES systems, Allen-Bradley, Siemens, FANUC, KUKA", "professionalSkills" : [ "Project management", "System design", "Process improvement", "Team leadership" ], "hardSkillsList" : [ "Automation", "Controls engineering", "PLC programming", "HMI development", "Robotics integration", "Industrial networking", "System integration" ], "hardSkills" : [ { "name" : "Automation", "level" : "intermediate" }, { "name" : "Controls engineering", "level" : "intermediate" }, { "name" : "PLC programming", "level" : "intermediate" }, { "name" : "HMI development", "level" : "intermediate" }, { "name" : "Robotics integration", "level" : "intermediate" }, { "name" : "Industrial networking", "level" : "intermediate" }, { "name" : "System integration", "level" : "intermediate" } ], "majorSkills" : "Automation Engineering, Controls Engineering, PLC Programming", "majorSkillsList" : [ "Automation Engineering", "Controls Engineering", "PLC Programming" ], "coreResponsibilities" : "Manage automation and controls engineering projects, Design and implement automation solutions, Develop and maintain PLC programs, Develop and maintain HMI screens, Integrate robotics into production lines, Configure and troubleshoot industrial networks, Oversee system testing and validation, Provide technical support to manufacturing teams, Mentor junior engineers, Ensure compliance with safety standards", "teamCollaboration" : "Cross-functional teams; Manufacturing operations", "projectManagementSkills" : [ "Project management", "Budget management", "Schedule management" ], "domainKnowledge" : "Manufacturing automation; Industrial controls; Robotics integration; Process automation", "domainList" : [ "manufacturing-automation", "industrial-controls", "robotics-integration", "process-automation" ], "domainSpecificKnowledge" : [ "Manufacturing automation", "Industrial controls", "Robotics integration", "Process automation" ], "toolProficiency" : [ "Allen-Bradley", "Siemens", "FANUC", "KUKA" ], "communicationSkills" : "Technical presentations; Project reporting", "documentationSkills" : "Technical documentation; System specifications", "innovationCreativity" : "Develop innovative solutions", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "outcomesObjectives" : "Improve manufacturing efficiency; Reduce production costs; Enhance product quality; Ensure operational reliability", "qualificationsBasic" : "Bachelor's degree in Engineering or related field, 5+ years of experience in automation and controls engineering, Experience with PLC programming, Experience with HMI development, Experience with robotics, Experience with industrial networks, Experience with project management", "qualificationsPreferred" : "Master's degree in Engineering, Experience with Allen-Bradley PLCs, Experience with Siemens PLCs, Experience with FANUC robots, Experience with KUKA robots, Experience with SCADA systems, Experience with MES systems, Experience with Lean Manufacturing principles, Experience with Six Sigma methodologies", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands [here](https://www.fbin.com/careers/life-at-fortune-brands/). As a Manager, Automation and Controls Engineering , you will play a key role in ensuring the reliable operation of automated machinery, conveyor systems, robotics, and more. You will lead a team and perform both preventive maintenance and repairs, troubleshoot issues, and collaborate with our team of engineers to optimize equipment performance. Additionally, you’ll maintain accurate documentation, update the CMMS system, and support facility management efforts to sustain a high-performing environment. The ideal candidate will have a bachelor’s degree in mechanical or electrical engineering, with strong mechanical and electrical skills. You should be proficient in troubleshooting conveyors, robotics, PLCs, and automated systems. Knowledge of preventative maintenance, problem-solving abilities, attention to detail, and safety procedures are essential. Location: This is an onsite role, reporting to our Moen Distribution Center in Kinston, North Carolina. Responsibilities: * Oversee all aspects of Facility Management and Maintenance operations including facility aesthetics, ownership of equipment and plant facility performance, management and execution of on-going preventative maintenance plans, and management of continuous improvement projects. * Guide and nurture a team of maintenance staff, fostering professional growth and collaborative problem-solving in equipment installation, repairs, and preventative maintenance. * Lead and execute engineering projects for the facility. Collaborate to advance engineering projects for the facility, co-developing future automation strategies and capital projects with stakeholders. * Encourage continuous improvement initiatives, partnering with operations to establish inclusive performance standards and KPIs. * Actively participate on project teams contributing as the automation subject matter expert regarding system capabilities and system design decisions. * Provide strategic leadership in developing the Distribution Center’s processes, systems, policies and procedures setting the future direction of the engineering function. * Lead the startup of new/existing operations by ensuring code and configurations meet specifications and validation requirements. Stay current on technologies and engineering trends in order to recommend/incorporate as appropriate. * Maintain a safe work environment and promote accident prevention by setting expectations and addressing unsafe behaviors. Provide technical leadership and ensure site compliance for all regulatory agencies. * Manage labor/overhead budget to optimize resources and cost-efficiency. Identify, implement, and execute cost-savings initiatives. Leverage resources effectively to meet DC KPI’s per budget standards. ## Qualifications * 5+ years Engineering, Maintenance, or related Operations experience * Bachelor’s Degree in Mechanical or Electrical Engineering preferred * Demonstrated experience leading Engineering and Maintenance teams in Manufacturing or Distribution environment including goal setting, establishing performance standards, and driving employee engagement, accountability, and enablement. * Demonstrated experience with controls systems and controls integration. Previous experience with Allen Bradley, FactoryTalk, Logix 5000, RSLinx, Rockwell Software, Rockwell Automation, Studio 000 Logix, or equivalent Logix’s experience, automation and controls development, PLC and HMI program development, AB PowerFlex Series drives. * Development, support and troubleshooting of Intelligrated software. * Experience with Manufacturing/Distribution Improvement Methodologies, ie: Continuous Improvement, Six Sigma, 5S, Lean Manufacturing/Distribution. Project management experience including design, development, and implementation. ## Additional Information Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $107,000 USD - $165,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at [fbin.com](https://fbin.com). Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [fbinleave.fbhs@fbin.com](mailto:fbinleave.fbhs@fbin.com) and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at [fbin.com/careers](https://fbin.com/careers) via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.", "summaryDescription" : "Mgr, Automation and Controls Engineering at Fortune Brands. Skills: Automation Engineering, Controls Engineering, PLC Programming. Manage automation and controls engineering projects. Design and implement automation solutions", "postedDate" : "2026-06-15T18:37:02.000", "createdAt" : "2026-06-15T23:49:46.542", "lastUpdated" : "2026-06-16T10:53:31.674", "ingestTimestamp" : "2026-06-15T23:49:46.542", "mongoId" : "6a306402f292fd229cf9fcaf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Automation", "Controls engineering", "PLC programming", "HMI development", "Robotics integration", "Industrial networking", "System integration", "Automation Engineering", "Controls Engineering", "PLC Programming", "Project management", "System design", "Process improvement", "Team leadership", "Budget management", "Schedule management", "Manufacturing automation", "Industrial controls", "Process automation", "Allen-Bradley", "Siemens", "FANUC", "KUKA" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a60b574d8ee00a06204df", "title" : "Analyst - Customer Facing Effectiveness", "company" : "Sanofi", "industry" : "Healthcare", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "PKR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Analyst in Hyderabad, Pakistan, adjusted for the Pharma industry and Sanofi's company size." }, "location" : "Hyderabad", "locations" : [ "Hyderabad", "India" ], "timestamp" : "2026-06-12T20:55:41.548", "fingerprint" : "8e94e4b209d421ed4ae6fd3f3b24d08d059f0a61e03cca6d32e441882b5d4f8f", "source" : "workday", "language" : "en", "applyUrl" : "https://sanofi.wd3.myworkdayjobs.com/SanofiCareers/job/Hyderabad/Analyst---Customer-Facing-Effectiveness_R2858540", "externalId" : "R2858540", "industryFunction" : { }, "locationPoint" : "17.38405,78.45636", "structuredLocations" : [ { "city" : "Hyderabad", "country" : "Pakistan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "25.4075358,68.3613456" } ], "locationText" : "Hyderabad, Pakistan", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, SAS, Power BI, Qliksense, Tableau, Smartsheet, Alteryx", "professionalSkills" : [ "Commercial operations", "Sales targets", "Customer profiling", "Segmentation analysis", "Call planning", "Financial acumen" ], "hardSkillsList" : [ "Incentive plan analysis", "Sales target development", "KPI creation", "KPI analysis", "Customer segmentation", "Resource allocation", "Call plan setup" ], "softSkillsList" : [ "Resilience", "Numeracy", "Analytical skills" ], "hardSkills" : [ { "name" : "Incentive plan analysis", "level" : "intermediate" }, { "name" : "Sales target development", "level" : "intermediate" }, { "name" : "KPI creation", "level" : "intermediate" }, { "name" : "KPI analysis", "level" : "intermediate" }, { "name" : "Customer segmentation", "level" : "intermediate" }, { "name" : "Resource allocation", "level" : "intermediate" }, { "name" : "Call plan setup", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Resilience" }, { "name" : "Numeracy" }, { "name" : "Analytical skills" } ], "majorSkills" : "Incentive plans, Sales targets, Customer segmentation", "majorSkillsList" : [ "Incentive plans", "Sales targets", "Customer segmentation" ], "coreResponsibilities" : "Design data-driven incentive plans, Manage data-driven incentive plans, Analyze data-driven incentive plans, Support localization by allocating sales targets, Manage incentive simulations based on global policies, Track performance using KPIs for sales effectiveness, Ensure global alignment of incentive processes, Perform customer profiling analysis, Perform segmentation analysis, Assist in resource allocation efforts, Assist in call planning efforts, Track sales targets within Customer Facing Hub, Track KPIs within Customer Facing Hub, Manage and analyze incentive plans, Develop data-driven sales targets, Create dashboards, Create KPIs, Analyze KPIs, Refresh report on frequency/cycle basis, Perform QC checks for each refresh, Assist in customer profiling exercises, Assist in segmentation exercises, Assist in targeting exercises, Contribute to setting up call plans", "teamCollaboration" : "Global Go-To-Market-Capabilities Team; Non-technical stakeholders", "domainKnowledge" : "Sales force effectiveness; Sales force efficiency", "domainList" : [ "sales-force-effectiveness", "sales-force-efficiency" ], "domainSpecificKnowledge" : [ "Sales force effectiveness", "Sales force efficiency" ], "toolProficiency" : [ "Javelin", "Zaidyn", "SalesIQ", "Excel", "Word", "PowerPoint" ], "communicationSkills" : "Communicating complex technical concepts", "qualificationsBasic" : "2+ years commercial operations experience", "qualificationsPreferred" : "Healthcare industry experience, Pharmaceutical industry experience, Analytical tools experience, Knowledge of industry-specific trends, Knowledge of market dynamics", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Job title: Analyst Customer Facing Effectiveness** * Location: Hyderabad About the job **Strategic context:** Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. As a Customer Effectiveness Analyst within our global Go-To-Market-Capabilities (GTMC) Team, you’ll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes, customer profiling and segmentation analysis, assist in resource allocation and call planning efforts based on segmentation insights, and track sales targets and KPIs within the Customer Facing Hub. **Main responsibilities:** * Provide support in managing and analyzing incentive plans, ensuring they are effective and aligned with business objectives. * Assist in developing data-driven sales targets to drive performance and achieve organizational goals. * Support creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency * Refresh report on frequency/cycle basis (weekly/monthly/quarterly/annually), along with QC checks for each refresh. * Assist in customer profiling, segmentation and targeting exercies that align with strategic business goals. * Contribute to setting up call plans to enhance sales force efficiency and effectiveness based on segmentation and targeting approaches. About you * **Experience** : 2+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry). * **Soft and Technical skills** : Knowledge of IC and tools like Javelin, Zaidyn, SalesIQ, SQL, SAS etc.; Experience of using analytical tools like Power BI, Qliksense, Tableau, Smartsheet, and Alteryx etc is a plus ; High persistency and resilience.;Proficient of Excel/word/powerpoint; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.; Knowledge of industry-specific trends and market dynamics is a plus.; Strong numeracy, analytical skills and financial acumen. * **Education** : Higher education in Business Administration, Finance or a similar field. * **Languages** : Excellent knowledge of English language (spoken and written). Why chose us? * Bring the miracles of science to life alongside a supportive, future-focused team. * Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. * Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. * Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. * Play an instrumental part in creating best practice within our Go-to-Market Capabilities. Pursue progress, discover extraordinary Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our [ALL IN video](https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at [sanofi.com](https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness)! # Pursue _progress_ , discover _extraordinary_ Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our [ALL IN video](https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at [sanofi.com](https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness)!", "summaryDescription" : "Analyst - Customer Facing Effectiveness at Sanofi. Skills: Incentive plans, Sales targets, Customer segmentation. Design data-driven incentive plans. Manage data-driven incentive plans", "postedDate" : "2026-06-11T15:34:55.379", "createdAt" : "2026-06-11T15:34:55.287", "lastUpdated" : "2026-06-12T20:55:41.548", "ingestTimestamp" : "2026-06-11T15:34:55.287", "mongoId" : "6a2a60b574d8ee00a06204df", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://sanofi.wd3.myworkdayjobs.com/SanofiCareers/job/Hyderabad/Analyst---Customer-Facing-Effectiveness_R2858540", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incentive plan analysis", "Sales target development", "KPI creation", "KPI analysis", "Customer segmentation", "Resource allocation", "Call plan setup", "Resilience", "Numeracy", "Analytical skills", "Incentive plans", "Sales targets", "Commercial operations", "Customer profiling", "Segmentation analysis", "Call planning", "Financial acumen", "Sales force effectiveness", "Sales force efficiency", "Javelin", "Zaidyn", "SalesIQ", "Excel", "Word", "PowerPoint" ], "skillCount" : 25, "jobCategory" : "engineering", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "6a305128f292fd229cefb509", "title" : "Manager, Operations Engineering (Physical Infrastructure)", "company" : "xAI", "salary" : { "min" : 175500.0, "max" : 258500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Operations Engineering Manager in Memphis, TN, adjusted for manager seniority and technology industry." }, "location" : "Memphis, Tennessee, United States", "locations" : [ "Memphis", "Tennessee", "United States" ], "timestamp" : "2026-06-16T08:46:31.678", "fingerprint" : "255660a85fc22ed34f3fa3cef69e631fdf3ff3c063b245e21bc6c673fa1339d1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/xai/jobs/5164998007", "externalId" : "5164998007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Memphis", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.1460260,-90.0517786" } ], "locationText" : "Memphis, Tennessee, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "ABOUT xAI xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: As a Manager, Operations Engineering (Physical Infrastructure) on the xAI infrastructure team, you will lead the design, build, activation, and continuous optimization of the world’s most technically advanced data centers and AI compute facilities. You will own end-to-end operational excellence for physical infrastructure, driving process improvements, metrics-driven decision making, and cross-functional alignment to ensure maximum uptime, efficiency, and scalability. This role will report directly to the department head (or equivalent senior leader) and serve as a key leader org-wide, managing a team of operations engineers and analysts while acting as a strategic partner to site directors, construction, maintenance, and facilities teams. If you thrive on strategic planning, leading continuous improvement initiatives, building high-performing teams, and operating in a dynamic, fast-paced environment, this role is for you! RESPONSIBILITIES: Lead and develop a team of Operations Engineers and analysts focused on physical infrastructure optimization for xAI’s hyperscale data centers Define and own department-level visual standards, JIRA workflows, PowerBI dashboards, and operational processes; drive adoption and continuous refinement across the organization Champion department-wide continuous improvement projects, including new process rollouts, standardization, and lean/six sigma initiatives Partner with all levels of the business to map current workflows, identify systemic gaps, and implement scalable solutions Establish and evolve department-level metrics & dashboards that quantify operational health, drive data-informed decisions, and demonstrate impact to leadership Conduct in-depth analyses using SQL, Python, Excel, and other tools to uncover trends, mitigate risks, and recommend optimizations Develop and implement automation, tools, and reports that reduce business risk, improve efficiencies, and enhance communication with facility and site directors Lead department-wide operations audits to streamline repair, maintenance, and construction engineering workflows Own maintenance program enhancements, focusing resources on critical hardware health while descoping low-value work Evaluate, select, and implement construction management, maintenance, and facilities tools (software/hardware) to minimize waste and maximize technician/engineer productivity Perform site services analysis for contracts (custodial, utilities, waste, power, cooling, fiber, etc.), negotiate improvements, and build roadmaps for cost optimization and reliability Standardize material libraries and procurement processes to reduce lead times and support rapid scaling across sites Drive alignment and best-practice sharing with maintenance and construction teams at other xAI sites nationwide to eliminate duplication and accelerate execution Build and mentor high-performing cross-functional teams while fostering a culture of operational excellence and accountability BASIC QUALIFICATIONS: Bachelor’s degree in an engineering discipline, operations research, industrial engineering, management science, or related field 5+ years of experience in operations, process improvement, or facilities management (with progressive leadership experience managing teams or projects) Demonstrated experience with Excel, SQL, Python, Power BI, JIRA, or similar tools for data analysis, visualization, and workflow management Proven track record leading cross-functional initiatives in fast-paced environments PREFERRED SKILLS AND EXPERIENCE: Previous experience in data centers, hyperscale infrastructure, manufacturing, supply chain, or production environments Strong proficiency in statistics, data analysis, data visualization, cost-benefit analysis, and operational excellence frameworks (Lean, Six Sigma, etc.) Hands-on experience with CAD, ArcGIS, Archibus, BMS/SCADA, ERP systems, inventory/capacity planning, or critical infrastructure (MEP systems) Experience contributing to or leading multi-disciplinary teams in construction, commissioning, or facilities operations Excellent written and verbal communication skills with the ability to influence stakeholders at all levels Ability to thrive in a dynamic environment with extended hours/weekends as needed and occasional short-notice travel ADDITIONAL REQUIREMENTS: Must be able to work extended hours and/or weekends as needed, including occasional short-notice domestic travel xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.", "summaryDescription" : "Manager, Operations Engineering (Physical Infrastructure) at xAI", "postedDate" : "2026-06-15T23:15:42.658", "createdAt" : "2026-06-15T23:15:42.658", "lastUpdated" : "2026-06-16T08:46:31.678", "ingestTimestamp" : "2026-06-15T23:15:42.658", "mongoId" : "6a305128f292fd229cefb509", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175500, "salaryAnnualMax" : 258500, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30778af292fd229c025051", "title" : "Customer Operations Leader", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Customer Operations Leader in Red Deer, Canada, adjusted for the retail industry and company size." }, "location" : "Red Deer, AB, Canada", "locations" : [ "Red Deer", "AB", "Canada" ], "timestamp" : "2026-06-16T12:34:39.533", "fingerprint" : "728282b8cf2d7e2805341911638d9a52a80aeede7a67cf8e46be11007ec9c366", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132075189-customer-operations-leader", "externalId" : "744000132075189", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Red Deer", "state" : "Alberta", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "52.2690628,-113.8141464" } ], "locationText" : "Red Deer, Alberta, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Business acumen", "Systemic thinking" ], "hardSkillsList" : [ "Inventory management", "Sales coaching" ], "hardSkills" : [ { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Sales coaching", "level" : "intermediate" } ], "majorSkills" : "Customer experience, Omni sales, Team leadership", "majorSkillsList" : [ "Customer experience", "Omni sales", "Team leadership" ], "coreResponsibilities" : "Lead customer experience execution, Coach CERs on customer service, Coach CERs on suggesting products, Coach CERs on selling promotions, Coach CERs on selling programs, Lead sales goal execution, Lead profitability target execution, Act as customer advocate, Identify customer needs, Anticipate customer needs, Identify areas for improvement, Diagnose customer issues, Resolve customer issues, Lead omni-sales program execution, Leverage technology for sales, Support new technology rollouts, Support digital rollouts, Execute experiential elements, Execute marketing elements, Execute community elements, Support author events, Support kids events, Support customer initiatives, Support Love of Reading drives, Execute inventory management, Lead returns processing, Open store, Close store, Manage sales floor, Participate in health and safety committee, Ensure employee safety, Ensure customer safety, Participate in hiring activities, Train new hires, Cross-train existing team, Provide feedback on team performance, Collaborate to drive solutions, Share technical knowledge, Learn from others, Help others see impacts, Engage other functions for input, Encourage sharing of points of view, Be open to feedback, Model Indigo beliefs, Convey positive image, Celebrate diversity of thought, Foster culture of learning, Take risks without fear, Embrace change, Champion change, Influence change through team", "teamCollaboration" : "Cross-functional collaboration; Collaborate with others", "continuousLearning" : "Continual learning", "problemSolvingSkills" : "Diagnose issues; Resolve issues", "specialRequirements" : "Open availability, Mobile on sales floor, Flexible schedule, Lift up to 40 pounds", "outcomesObjectives" : "Contribute to omni sales results; Drive efficiency; Encourage customers to shop their way; Ensure smooth omni customer experience; Ensure profitable omni customer experience", "qualificationsBasic" : "1-2 years customer service experience, 1-2 years merchandising experience, 1-2 years operations experience, Experience leading others, Knowledge of provincial health and safety standards, Ability to be mobile on sales floor, Availability for flexible schedule, Ability to lift up to 40 pounds", "qualificationsPreferred" : "Bilingualism (French/English) required for Québec", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Full time, open availability WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled The Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. Responsible for inventory operations in the store. They help influence a store culture that promotes employee engagement, growth, and development. WHAT YOU'LL DO: Functional * Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs * Lead execution of activities to support strategic priorities, sales goals, and profitability targets * Act as an advocate for the customer by placing them at the forefront of all decision-making processes * Proactively identify and anticipate customer expectations and needs * Consistently identify areas for improvement, diagnose issues and work to resolve them * Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way * Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback * Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers * Support execution of experiential, marketing, and community elements of customer experience including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives * Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience * Open and close store as well as responsibility for managing sales floor * Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority People * Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team * Support development of talent by providing feedback on team performance to managers * Collaborate with others to drive flexible and just in time solutions * Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself * Help others see the impacts of their efforts and proactively engage other functions to receive input * Encourage others to freely share their point of view and be open to feedback Cultural * Model Indigo’s beliefs and convey a positive image in everything you do * Celebrate diversity of thought and have an open mindset * Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes * Embrace, champion, and influence change through your team and/or the organization ## Qualifications WHO YOU ARE: * 1-2 years of experience in a customer service, merchandising or operations role * Demonstrated commitment to creating an exceptional employee and customer experience * Experience leading others * Knowledge of provincial health and safety standards * Performance orientated * Ability to exercise good business acumen and systemic thinking that supports meaningful decisions * Ability to prioritize, plan and execute while being agile * Ability to be mobile on the sales floor for extended periods of time * Availability to work a flexible schedule, including evenings, weekends, and holidays * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Bilingualism (French/English) is required for all positions in Québec ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Operations Leader at Indigo Books & Music. Skills: Customer experience, Omni sales, Team leadership. Lead customer experience execution. Coach CERs on customer service", "postedDate" : "2026-06-14T17:45:07.000", "createdAt" : "2026-06-16T01:34:40.346", "lastUpdated" : "2026-06-16T12:34:39.533", "ingestTimestamp" : "2026-06-16T01:34:40.346", "mongoId" : "6a30778af292fd229c025051", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Inventory management", "Sales coaching", "Customer experience", "Omni sales", "Team leadership", "Business acumen", "Systemic thinking" ], "skillCount" : 7, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30689af292fd229cfc4950", "title" : "Customer Operations Leader", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Retail in Red Deer, Canada, adjusted for company size and industry." }, "location" : "Red Deer, AB, Canada", "locations" : [ "Red Deer", "AB", "Canada" ], "timestamp" : "2026-06-16T09:39:22.547", "fingerprint" : "8bac8861211398f6f76313eca6951182b4b65962cd43a737284b97b624ad5cd0", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132075189-customer-operations-leader", "externalId" : "744000132075189", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Red Deer", "state" : "Alberta", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "52.2690628,-113.8141464" } ], "locationText" : "Red Deer, Alberta, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Customer service", "Merchandising", "Operations", "Sales goals", "Profitability targets", "Omni-sales program", "Inventory management", "Talent development", "Hiring activities", "Training new hires", "Cross-training", "Health and safety" ], "hardSkillsList" : [ "Suggesting products", "Selling promotions", "Selling programs", "Payment operations", "Inventory operations", "Employee engagement", "Employee growth", "Employee development", "Customer experience", "Sales floor management", "Returns processing" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Suggesting products", "level" : "intermediate" }, { "name" : "Selling promotions", "level" : "intermediate" }, { "name" : "Selling programs", "level" : "intermediate" }, { "name" : "Payment operations", "level" : "intermediate" }, { "name" : "Inventory operations", "level" : "intermediate" }, { "name" : "Employee engagement", "level" : "intermediate" }, { "name" : "Employee growth", "level" : "intermediate" }, { "name" : "Employee development", "level" : "intermediate" }, { "name" : "Customer experience", "level" : "intermediate" }, { "name" : "Sales floor management", "level" : "intermediate" }, { "name" : "Returns processing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer experience, Omni sales, Sales leadership, Inventory management", "majorSkillsList" : [ "Customer experience", "Omni sales", "Sales leadership", "Inventory management" ], "coreResponsibilities" : "Coach CERs on customer service, Coach CERs on suggesting products, Coach CERs on selling promotions, Coach CERs on selling programs, Lead execution of strategic priorities, Lead execution of sales goals, Lead execution of profitability targets, Act as customer advocate, Identify customer expectations, Anticipate customer needs, Identify areas for improvement, Diagnose issues, Resolve issues, Lead execution of omni-sales program, Ensure technology is leveraged, Support new technology rollouts, Support digital rollouts, Support experiential elements, Support marketing elements, Support community elements, Execute inventory management processes, Lead returns, Open store, Close store, Manage sales floor, Participate in health and safety committee, Ensure employee safety, Ensure customer safety, Participate in hiring activities, Train new hires, Cross-train existing team, Provide feedback on team performance, Collaborate to drive solutions, Share technical knowledge, Learn from others, Help others see impacts, Engage other functions for input, Encourage sharing of points of view, Be open to feedback, Model Indigo's beliefs, Convey positive image, Celebrate diversity of thought, Foster culture of learning, Foster culture of taking risks", "teamCollaboration" : "Collaborate with others; Engage other functions", "domainKnowledge" : "Customer service model; Omni sales", "domainList" : [ "customer-service-model", "omni-sales" ], "domainSpecificKnowledge" : [ "Customer service model", "Omni sales" ], "continuousLearning" : "Training new hires; Cross-training; Share technical knowledge; Learn from others; Continual learning", "problemSolvingSkills" : "Diagnose issues; Resolve issues; Identify areas for improvement", "specialRequirements" : "Open availability, Flexible schedule, Evenings, Weekends, Holidays, Lift up to 40 pounds, Mobile on sales floor", "outcomesObjectives" : "Contribute to customer experience; Contribute to omni sales results; Drive efficiency; Encourage customers to shop their way; Ensure smooth omni customer experience; Ensure profitable omni customer experience; Support talent development", "qualificationsBasic" : "1-2 years customer service experience, 1-2 years merchandising experience, 1-2 years operations experience, Experience leading others, Knowledge of provincial health and safety standards, Ability to exercise good business acumen, Ability to exercise systemic thinking, Ability to prioritize, Ability to plan, Ability to execute, Ability to be agile, Ability to be mobile on sales floor, Availability to work flexible schedule, Ability to lift medium to large items, Ability to lift up to 40 pounds", "qualificationsPreferred" : "Bilingualism (French/English) required for Québec", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Full time, open availability WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled The Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. Responsible for inventory operations in the store. They help influence a store culture that promotes employee engagement, growth, and development. WHAT YOU'LL DO: Functional * Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs * Lead execution of activities to support strategic priorities, sales goals, and profitability targets * Act as an advocate for the customer by placing them at the forefront of all decision-making processes * Proactively identify and anticipate customer expectations and needs * Consistently identify areas for improvement, diagnose issues and work to resolve them * Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way * Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback * Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers * Support execution of experiential, marketing, and community elements of customer experience including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives * Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience * Open and close store as well as responsibility for managing sales floor * Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority People * Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team * Support development of talent by providing feedback on team performance to managers * Collaborate with others to drive flexible and just in time solutions * Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself * Help others see the impacts of their efforts and proactively engage other functions to receive input * Encourage others to freely share their point of view and be open to feedback Cultural * Model Indigo’s beliefs and convey a positive image in everything you do * Celebrate diversity of thought and have an open mindset * Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes * Embrace, champion, and influence change through your team and/or the organization ## Qualifications WHO YOU ARE: * 1-2 years of experience in a customer service, merchandising or operations role * Demonstrated commitment to creating an exceptional employee and customer experience * Experience leading others * Knowledge of provincial health and safety standards * Performance orientated * Ability to exercise good business acumen and systemic thinking that supports meaningful decisions * Ability to prioritize, plan and execute while being agile * Ability to be mobile on the sales floor for extended periods of time * Availability to work a flexible schedule, including evenings, weekends, and holidays * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Bilingualism (French/English) is required for all positions in Québec ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Operations Leader at Indigo Books & Music. Skills: Customer experience, Omni sales, Sales leadership, Inventory management. Coach CERs on customer service. Coach CERs on suggesting products", "postedDate" : "2026-06-14T17:45:07.000", "createdAt" : "2026-06-16T00:08:18.595", "lastUpdated" : "2026-06-16T09:39:22.547", "ingestTimestamp" : "2026-06-16T00:08:18.595", "mongoId" : "6a30689af292fd229cfc4950", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Suggesting products", "Selling promotions", "Selling programs", "Payment operations", "Inventory operations", "Employee engagement", "Employee growth", "Employee development", "Customer experience", "Sales floor management", "Returns processing", "Leadership", "Omni sales", "Sales leadership", "Inventory management", "Customer service", "Merchandising", "Operations", "Sales goals", "Profitability targets", "Omni-sales program", "Talent development", "Hiring activities", "Training new hires", "Cross-training", "Health and safety", "Customer service model" ], "skillCount" : 27, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30822ff292fd229c06c98c", "title" : "Safety and Reliability Engineering Analyst", "company" : "General Dynamics Mission System International", "industry" : "Defense And Space", "salary" : { "min" : 85000.0, "max" : 115000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Safety and Reliability Engineering Analyst in Ottawa, Canada, adjusted for the technology industry and company size." }, "location" : "Ottawa, ON, Canada", "locations" : [ "Ottawa", "ON", "Canada" ], "timestamp" : "2026-06-16T10:13:37.573", "fingerprint" : "3eae3b3ca85511c304495ae7a6296988ef0ff65cbbc1d225b8da82df86d2107b", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/GDMSI/744000132250429-safety-and-reliability-engineering-analyst", "externalId" : "744000132250429", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ottawa", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.4208777,-75.6901106" } ], "locationText" : "Ottawa, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "System safety, Reliability engineering, FMEA, FMECA, R&M tools", "professionalSkills" : [ "Risk mitigation", "Technical documentation", "System design" ], "hardSkillsList" : [ "Hazard assessments", "Fault tree analysis", "Risk assessment", "Reliability calculations", "Maintainability considerations" ], "hardSkills" : [ { "name" : "Hazard assessments", "level" : "intermediate" }, { "name" : "Fault tree analysis", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Reliability calculations", "level" : "intermediate" }, { "name" : "Maintainability considerations", "level" : "intermediate" } ], "majorSkills" : "System safety, Reliability engineering, Hazard analysis, FMEA", "majorSkillsList" : [ "System safety", "Reliability engineering", "Hazard analysis", "FMEA" ], "coreResponsibilities" : "Support program safety objectives, Support program reliability objectives, Execute hazard analyses, Execute reliability analyses, Support compliance to contractual requirements, Support compliance to safety standards, Produce technical documentation, Collaborate with engineering teams, Reduce system risk, Apply system safety disciplines, Execute Preliminary Hazard Analyses, Execute System Hazard Analyses, Classify hazards, Track hazards, Track mitigations, Support reliability activities, Support maintainability activities, Develop FMEA / FMECA, Consider maintainability during design, Use R&M tools, Use R&M templates, Use R&M processes, Contribute data to reliability calculations, Contribute data to reliability predictions, Review design artifacts, Identify safety impacts, Identify reliability impacts, Provide technical inputs to developers, Implement hazard mitigation, Develop safety plans, Develop safety assessment reports, Develop hazard logs, Develop FMEA worksheets, Ensure documentation accuracy, Ensure documentation traceability, Ensure documentation compliance", "teamCollaboration" : "Multidisciplinary engineering teams; Systems engineering; Hardware design teams; Software development teams", "domainKnowledge" : "Defence systems; Security systems; Civilian programs; Military programs", "domainList" : [ "defence-systems", "security-systems", "civilian-programs", "military-programs" ], "domainSpecificKnowledge" : [ "Defence systems", "Security systems", "Civilian programs", "Military programs" ], "toolProficiency" : [ "Hazard logs" ], "communicationSkills" : "Technical documentation", "documentationSkills" : "Technical writing; Safety plans; Safety reports; Hazard logs; FMEA worksheets", "continuousLearning" : "Educational assistance; Professional memberships", "innovationCreativity" : "New ideas; Modern solutions", "problemSolvingSkills" : "Risk mitigation; Troubleshooting", "specialRequirements" : "Canadian Controlled Goods program registration, Canadian government security clearance, Security assessed workforce", "qualificationsBasic" : "Bachelor degree in relevant engineering, Practical exposure to system safety, Practical exposure to RMT work, Understanding of systems engineering lifecycle, Understanding of hardware design processes, Understanding of software design processes, Understanding of safety engineering fundamentals, Understanding of reliability principles, Understanding of maintainability concepts, Understanding of FMEA / FMECA techniques, Ability to apply methods using guidance, Ability to apply methods using templates, Understanding of hazard classification schemes, Understanding of risk matrices, Eligible to work in Canada", "qualificationsPreferred" : "Awareness of MIL-STD-1629A, Awareness of ARP-4761, Awareness of DEF STAN 00-055, Awareness of DEF STAN 00-056", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Build bold. Deliver impact. Win together. At General Dynamics Mission Systems–Canada, we’re not just engineering technology — we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we serve. If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter. We are seeking a Safety and Reliability Engineering Analyst to play a critical role in shaping our cutting-edge systems. In this role, you will directly influence system design by ensuring compliance with safety and reliability requirements throughout the engineering lifecycle. This is an opportunity to apply your expertise in hazard assessments, fault tree analysis, and risk mitigation strategies while collaborating with multidisciplinary engineering teams. This is an ideal opportunity for someone with a keen eye for identifying and addressing potential system risks, thrives in a complex technical environment, and is passionate about enhancing system safety and reliability. In this role you can expect to support program safety and reliability objectives by: * Executing assigned hazard and reliability analyses * Supporting compliance to contractual safety requirements and standards * Producing accurate, traceable technical documentation * Collaborating with multidisciplinary engineering teams to reduce system risk * Apply system safety disciplines to assigned programs (civilian or military) * Execute defined analyses such as: * Hazard Assessments * Preliminary / System Hazard Analyses * Classify hazards using defined severity and probability criteria * Track hazards and mitigations in hazard logs or equivalent tools * Support reliability and maintainability activities, including: * FMEA / FMECA development * Maintainability considerations during design reviews * Use established R&M tools, templates, and processes * Contribute data to reliability calculations or predictions as directed * Collaborate with: * Systems engineering * Hardware design teams * Software development teams * Review design artifacts to identify safety and reliability impacts * Provide technical inputs to developers regarding hazard mitigation implementation * Develop and maintain technical documentation, including: * Safety plans (sections or drafts) * Safety assessment reports * Hazard logs * FMEA worksheets * Ensure documentation is: * Accurate * Traceable * Compliant with applicable standards and program requirements ## Qualifications * Bachelor degree in relevant engineering discipline; or equivalent * Has practical exposure to system safety and/or RMT work * Understanding of: * Systems engineering lifecycle * Hardware and software design processes * Safety engineering fundamentals * Understanding of: * Reliability principles * Maintainability concepts * FMEA / FMECA techniques * Ability to apply methods using predefined guidance and templates * Understanding of: * Hazard classification schemes * Risk matrices * Awareness is an asset for: * MIL-STD-1629A * ARP-4761 * DEF STAN 00-055 / 00-056 It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada. ## Additional Information What We Offer The hiring range for this position is $75,000- $91,000 CAD annual. Our goal is to provide a fair and competitive offer based on an assessment of internal equity and your qualifications, including: * Relevant experience * Technical and non-technical skills * Education and certifications Benefits As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being: * Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one (no cost), including flexible benefits options (HCSA) emergency travel insurance, and 24/7 virtual care services. * Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups. * Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support. * Flexible time off including vacation, holidays, parental leaves with top-up options, sick leave, and disability programs. * Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships. * Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees’ children. Why join us? * Purposeful Innovation: You’ll work on innovations that genuinely make a difference. You’ll apply advanced thinking, design expertise, and practical problem-solving to help equip military and allied forces with leading-edge systems. You’ll be surrounded by some of the brightest minds in the defence sector, contributing to next-generation technologies in an environment that celebrates creativity, new ideas, and modern solutions. * Connection: We believe people do their best work when they feel they belong, and their ideas can flourish. Different perspectives, experiences, and ways of thinking help us innovate and grow. Strong relationships with our teammates help us unite, overcome challenges, and deliver the world-class quality we’re known for. Here, we are committed to inclusivity and ensures every individual feels valued, respected, and empowered. * Challenging and Rewarding Career Pathways: Your career path matters to us. From mentorship and regular check-ins with your leader to educational support, professional certifications, and continuous training, you’ll have the resources you need to thrive. We encourage internal mobility so you can explore different business areas, broaden your skillset, and expand your network. You’ll be working on high-profile, impactful projects that challenge your skills, expand your expertise, and allow you to both learn from mentors and guide others along the way. Accommodation If you require accommodation during any stage of the application process, please contact Human Resources via recruitment@gd-ms.ca. Closing Date We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.", "summaryDescription" : "Safety and Reliability Engineering Analyst at General Dynamics Mission System International. Skills: System safety, Reliability engineering, Hazard analysis, FMEA. Support program safety objectives. Support program reliability objectives", "postedDate" : "2026-06-15T17:07:51.000", "createdAt" : "2026-06-16T01:37:29.650", "lastUpdated" : "2026-06-16T10:13:37.573", "ingestTimestamp" : "2026-06-16T01:37:29.650", "mongoId" : "6a30822ff292fd229c06c98c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Hazard assessments", "Fault tree analysis", "Risk assessment", "Reliability calculations", "Maintainability considerations", "System safety", "Reliability engineering", "Hazard analysis", "FMEA", "Risk mitigation", "Technical documentation", "System design", "Defence systems", "Security systems", "Civilian programs", "Military programs", "Hazard logs" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305583f292fd229cf1fd87", "title" : "Safety and Reliability Engineering Analyst", "company" : "General Dynamics Mission System International", "industry" : "Defense And Space", "salary" : { "min" : 85000.0, "max" : 115000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Safety and Reliability Engineering Analyst in Ottawa, Canada, adjusted for the technology industry and company size." }, "location" : "Ottawa, ON, Canada", "locations" : [ "Ottawa", "ON", "Canada" ], "timestamp" : "2026-06-16T08:39:41.673", "fingerprint" : "16f66c2343536980380c5904fb821296b57d39049f5d6ea80bab8074850634ca", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/GDMSI/744000132250429-safety-and-reliability-engineering-analyst", "externalId" : "744000132250429", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ottawa", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.4208777,-75.6901106" } ], "locationText" : "Ottawa, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "System safety, Reliability engineering, FMEA, FMECA, R&M tools", "professionalSkills" : [ "Risk mitigation", "Technical documentation", "System design" ], "hardSkillsList" : [ "Hazard assessments", "Fault tree analysis", "Risk assessment", "Reliability calculations", "Maintainability considerations" ], "hardSkills" : [ { "name" : "Hazard assessments", "level" : "intermediate" }, { "name" : "Fault tree analysis", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Reliability calculations", "level" : "intermediate" }, { "name" : "Maintainability considerations", "level" : "intermediate" } ], "majorSkills" : "System safety, Reliability engineering, Hazard analysis, FMEA/FMECA", "majorSkillsList" : [ "System safety", "Reliability engineering", "Hazard analysis", "FMEA/FMECA" ], "coreResponsibilities" : "Support program safety objectives, Support reliability objectives, Execute hazard analyses, Execute reliability analyses, Support compliance to requirements, Support compliance to standards, Produce technical documentation, Collaborate with engineering teams, Reduce system risk, Apply system safety disciplines, Execute Preliminary Hazard Analyses, Execute System Hazard Analyses, Classify hazards, Track hazards, Track mitigations, Support reliability activities, Support maintainability activities, Develop FMEA / FMECA, Consider maintainability during design, Use R&M tools, Use R&M templates, Use R&M processes, Contribute data to calculations, Contribute data to predictions, Review design artifacts, Identify safety impacts, Identify reliability impacts, Provide technical inputs, Implement hazard mitigation, Develop safety plans, Develop safety assessment reports, Develop hazard logs, Develop FMEA worksheets, Ensure documentation accuracy, Ensure documentation traceability, Ensure documentation compliance", "teamCollaboration" : "Multidisciplinary engineering teams; Systems engineering; Hardware design teams; Software development teams", "domainKnowledge" : "Defence systems; Security systems; Civilian programs; Military programs", "domainList" : [ "defence-systems", "security-systems", "civilian-programs", "military-programs" ], "domainSpecificKnowledge" : [ "Defence systems", "Security systems", "Civilian programs", "Military programs" ], "toolProficiency" : [ "Hazard logs" ], "communicationSkills" : "Technical documentation", "documentationSkills" : "Technical documentation; Safety plans; Safety assessment reports; Hazard logs; FMEA worksheets", "continuousLearning" : "Educational assistance; Professional memberships", "problemSolvingSkills" : "Risk mitigation; Hazard classification; Fault tree analysis", "specialRequirements" : "Canadian Controlled Goods program registration, Canadian government security clearance, Meet additional security requirements", "qualificationsBasic" : "Bachelor degree in relevant engineering, Practical exposure to system safety, Practical exposure to RMT work, Understanding of systems engineering lifecycle, Understanding of hardware design processes, Understanding of software design processes, Understanding of safety engineering fundamentals, Understanding of reliability principles, Understanding of maintainability concepts, Understanding of FMEA / FMECA techniques, Ability to apply methods using guidance, Ability to apply methods using templates, Understanding of hazard classification schemes, Understanding of risk matrices, Eligible to work in Canada", "qualificationsPreferred" : "Awareness of MIL-STD-1629A, Awareness of ARP-4761, Awareness of DEF STAN 00-055, Awareness of DEF STAN 00-056", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Build bold. Deliver impact. Win together. At General Dynamics Mission Systems–Canada, we’re not just engineering technology — we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we serve. If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter. We are seeking a Safety and Reliability Engineering Analyst to play a critical role in shaping our cutting-edge systems. In this role, you will directly influence system design by ensuring compliance with safety and reliability requirements throughout the engineering lifecycle. This is an opportunity to apply your expertise in hazard assessments, fault tree analysis, and risk mitigation strategies while collaborating with multidisciplinary engineering teams. This is an ideal opportunity for someone with a keen eye for identifying and addressing potential system risks, thrives in a complex technical environment, and is passionate about enhancing system safety and reliability. In this role you can expect to support program safety and reliability objectives by: * Executing assigned hazard and reliability analyses * Supporting compliance to contractual safety requirements and standards * Producing accurate, traceable technical documentation * Collaborating with multidisciplinary engineering teams to reduce system risk * Apply system safety disciplines to assigned programs (civilian or military) * Execute defined analyses such as: * Hazard Assessments * Preliminary / System Hazard Analyses * Classify hazards using defined severity and probability criteria * Track hazards and mitigations in hazard logs or equivalent tools * Support reliability and maintainability activities, including: * FMEA / FMECA development * Maintainability considerations during design reviews * Use established R&M tools, templates, and processes * Contribute data to reliability calculations or predictions as directed * Collaborate with: * Systems engineering * Hardware design teams * Software development teams * Review design artifacts to identify safety and reliability impacts * Provide technical inputs to developers regarding hazard mitigation implementation * Develop and maintain technical documentation, including: * Safety plans (sections or drafts) * Safety assessment reports * Hazard logs * FMEA worksheets * Ensure documentation is: * Accurate * Traceable * Compliant with applicable standards and program requirements ## Qualifications * Bachelor degree in relevant engineering discipline; or equivalent * Has practical exposure to system safety and/or RMT work * Understanding of: * Systems engineering lifecycle * Hardware and software design processes * Safety engineering fundamentals * Understanding of: * Reliability principles * Maintainability concepts * FMEA / FMECA techniques * Ability to apply methods using predefined guidance and templates * Understanding of: * Hazard classification schemes * Risk matrices * Awareness is an asset for: * MIL-STD-1629A * ARP-4761 * DEF STAN 00-055 / 00-056 It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada. ## Additional Information What We Offer The hiring range for this position is $75,000- $91,000 CAD annual. Our goal is to provide a fair and competitive offer based on an assessment of internal equity and your qualifications, including: * Relevant experience * Technical and non-technical skills * Education and certifications Benefits As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being: * Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one (no cost), including flexible benefits options (HCSA) emergency travel insurance, and 24/7 virtual care services. * Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups. * Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support. * Flexible time off including vacation, holidays, parental leaves with top-up options, sick leave, and disability programs. * Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships. * Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees’ children. Why join us? * Purposeful Innovation: You’ll work on innovations that genuinely make a difference. You’ll apply advanced thinking, design expertise, and practical problem-solving to help equip military and allied forces with leading-edge systems. You’ll be surrounded by some of the brightest minds in the defence sector, contributing to next-generation technologies in an environment that celebrates creativity, new ideas, and modern solutions. * Connection: We believe people do their best work when they feel they belong, and their ideas can flourish. Different perspectives, experiences, and ways of thinking help us innovate and grow. Strong relationships with our teammates help us unite, overcome challenges, and deliver the world-class quality we’re known for. Here, we are committed to inclusivity and ensures every individual feels valued, respected, and empowered. * Challenging and Rewarding Career Pathways: Your career path matters to us. From mentorship and regular check-ins with your leader to educational support, professional certifications, and continuous training, you’ll have the resources you need to thrive. We encourage internal mobility so you can explore different business areas, broaden your skillset, and expand your network. You’ll be working on high-profile, impactful projects that challenge your skills, expand your expertise, and allow you to both learn from mentors and guide others along the way. Accommodation If you require accommodation during any stage of the application process, please contact Human Resources via recruitment@gd-ms.ca. Closing Date We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.", "summaryDescription" : "Safety and Reliability Engineering Analyst at General Dynamics Mission System International. Skills: System safety, Reliability engineering, Hazard analysis, FMEA/FMECA. Support program safety objectives. Support reliability objectives", "postedDate" : "2026-06-15T17:07:51.000", "createdAt" : "2026-06-15T23:44:06.145", "lastUpdated" : "2026-06-16T08:39:41.673", "ingestTimestamp" : "2026-06-15T23:44:06.145", "mongoId" : "6a305583f292fd229cf1fd87", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Hazard assessments", "Fault tree analysis", "Risk assessment", "Reliability calculations", "Maintainability considerations", "System safety", "Reliability engineering", "Hazard analysis", "FMEA/FMECA", "Risk mitigation", "Technical documentation", "System design", "Defence systems", "Security systems", "Civilian programs", "Military programs", "Hazard logs" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3074d9f292fd229c009d20", "title" : "Director, Data and AI Engineering", "company" : "Benevity", "industry" : "Technology", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for Director, Data and AI Engineering in Calgary, Canada, adjusted for SaaS industry and company size." }, "location" : "Calgary, Alberta", "locations" : [ "Calgary, Alberta", "Vancouver, British Columbia" ], "timestamp" : "2026-06-16T11:55:49.932", "fingerprint" : "48d6e9e7d6092e824c8f4e626ef408c40aef8877a09c5443b28ff1eaf3b039e9", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/benevity/863fc534-814d-4aed-a969-d52dd5e43dc2/application", "externalId" : "863fc534-814d-4aed-a969-d52dd5e43dc2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Calgary", "state" : "Alberta", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "51.0456064,-114.0575410" } ], "locationText" : "Calgary, Alberta, Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : true, "rawDescription" : "MEET BENEVITY Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more! We are seeking a Director of Data and ML/AI Engineering to lead our data and AI technology strategy, architecture, and execution within our B2B SaaS Benevity Impact Platform. This role is pivotal in enabling data-driven decision-making, product intelligence, and AI-powered services and automation across our platform. The ideal candidate will have deep expertise in scalable data engineering, AI/ML systems and services, and cloud-based data architectures, with a track record of building highly available, real-time analytics, and ML/AI-driven solutions for SaaS platforms. This role will oversee data science, data modeling, business intelligence, governance, and ML/AI systems engineering, ensuring alignment with our client and business needs. What you’ll do: Leadership & Data Strategy - Define and execute the data and AI strategy for our SaaS platform, ensuring alignment with business objectives and customer needs. - Lead cross-functional teams across data engineering, AI/ML, BI, and governance to deliver scalable, high-impact solutions. - Establish data-as-a-product principles, ensuring data assets are secure, reusable, and monetizable within our platform. - Drive innovation in real-time analytics, AI-powered automation and intelligence for clients. - Partner with Product, Engineering, and Customer Success teams to enhance data-driven insights, reporting, and self-service analytics. Data Engineering & Platform Architecture - Design and oversee high-scale, cloud-native data architectures that support real-time streaming, data lakes / lakehouses, and enterprise warehousing. - Implement highly available, fault-tolerant data pipelines to process, store, and serve insights across the platform. - Lead data modeling initiatives to optimize data structures for analytics, ML training, and business reporting. - Work with engineering teams to embed AI-powered features into the SaaS platform, enabling smart automation, anomaly detection, and personalization. - Drive observability, monitoring, and cost optimization across our cloud-based data infrastructure. AI/ML Engineering & Data Science - Oversee the development of ML/AI models, ensuring they are scalable, explainable, and deployed effectively in production. - Implement MLOps best practices, including CI/CD for models, versioning, and real-time inference. - Lead initiatives in AI-powered recommendations, predictive analytics, NLP, and generative AI to enhance our product offerings. - Ensure bias-free, ethical AI practices and compliance with industry AI standards and regulations. Business Intelligence & Product Analytics - Build and manage BI tools, dashboards, and self-service analytics to provide real-time insights to clients and internal stakeholders. - Develop product analytics frameworks, tracking user behavior, adoption, and feature engagement. - Implement embedded analytics solutions that allow clients to gain actionable insights from their data. - Optimize reporting for SaaS metrics (MRR, ARR, churn, retention, LTV, NPS) and drive data-informed decision-making. Data Governance & Compliance - Own data governance frameworks, ensuring data privacy, security, and compliance (GDPR, SOC 2, PIPEDA, CCPA, etc.). - Define and implement data lineage, metadata management, and master data management (MDM) best practices. - Drive role-based access controls (RBAC, ABAC or ReBac) and ensure secure, auditable data sharing within our SaaS ecosystem. - Champion data democratization, enabling teams to access trusted, well-documented data. What you’ll bring: - 10+ years of experience in data engineering, AI/ML, or analytics leadership roles, ideally in B2B SaaS or cloud-based platforms - Strong expertise in scalable data architectures, ML/AI systems, and embedded analytics - Proven track record in leading high-performance teams, managing budgets, and delivering data-driven product innovations - Experience with multi-tenant SaaS data governance, compliance (SOC 2, GDPR, etc.), and customer-facing analytics - Familiarity with emerging AI trends, including LLMs, Generative AI, and responsible AI frameworks - Familiarity with SaaS product analytics and AI-powered automation use cases - Master’s or PhD in Computer Science, Data Science, AI/ML, or a related field is preferred Technical Skills & Expertise - Data & AI Stacks (Cloud-Native, SaaS-Optimized) - Data Engineering & Storage: BigQuery, Redshift, Delta Lake, Snowflake, Databricks - AI/ML Frameworks: Azure AI, TensorFlow, PyTorch, Hugging Face, MLflow, Vertex AI - MLOps & Pipelines: Kubeflow, SageMaker, Airflow, Feature Stores, DataRobot - BI & Analytics Tools: Looker, Power BI, Mode Analytics, Amplitude, Mixpanel - Data Governance & Security: Collibra, Informatica, Alation, Immuta - Cloud & DevOps: AWS (S3, Lambda, Kinesis), GCP (BigQuery, Pub/Sub), Kubernetes, Terraform - Programming: Python, SQL, Scala, Java - Streaming & Real-Time Data: Kafka, Flink, Apache Beam DISCOVER YOUR PURPOSE AT WORK We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more … Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose. If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become … It’s time to join Benevity. We’re so excited to meet you. WHERE WE WORK At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most. JOIN A COMPANY WHERE DEIB ISN’T A BUZZWORD Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams. We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity. Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.", "summaryDescription" : "Director, Data and AI Engineering at Benevity", "createdAt" : "2026-06-16T00:25:36.052", "lastUpdated" : "2026-06-16T11:55:49.932", "ingestTimestamp" : "2026-06-16T00:25:36.052", "mongoId" : "6a3074d9f292fd229c009d20", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c927374d8ee00a0985d54", "title" : "Engineering Manager, Customer Studios", "company" : "Hightouch", "industry" : "SaaS", "salary" : { "min" : 220000.0, "max" : 400000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States", "Remote", "San Francisco", "California", "United States" ], "timestamp" : "2026-06-16T06:28:10.473", "fingerprint" : "96e6e46d2250614c69c6cd7e85da719ebd7283f044b3f73864b08517a373acf9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hightouch/jobs/6020373004", "externalId" : "6020373004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SQL, CDC", "professionalSkills" : [ "Product development", "People management", "Technical leadership", "Pace of execution", "Team growth", "Reliability engineering", "Team development" ], "hardSkillsList" : [ "Roadmapping", "Technical bar", "Pragmatic tradeoffs", "Incident management", "Query optimization", "Performance optimization", "Audience segmentation", "Data syncing", "User workflow enhancement" ], "softSkillsList" : [ "Impact-driven", "Kindness", "Compassion" ], "hardSkills" : [ { "name" : "Roadmapping", "level" : "intermediate" }, { "name" : "Technical bar", "level" : "intermediate" }, { "name" : "Pragmatic tradeoffs", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Query optimization", "level" : "intermediate" }, { "name" : "Performance optimization", "level" : "intermediate" }, { "name" : "Audience segmentation", "level" : "intermediate" }, { "name" : "Data syncing", "level" : "intermediate" }, { "name" : "User workflow enhancement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Impact-driven" }, { "name" : "Kindness" }, { "name" : "Compassion" } ], "majorSkills" : "Product Development, People Management, Technical Leadership", "majorSkillsList" : [ "Product Development", "People Management", "Technical Leadership" ], "coreResponsibilities" : "Lead roadmapping, Execute product development, Uphold technical bar, Make pragmatic tradeoffs, Improve pace of execution, Grow the team, Identify team needs, Evaluate candidates, Hire high impact members, Up-level team on reliability, Reduce incidents, Catch issues before customers, Foster team member growth, Ensure team engagement, Ensure team motivation", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Roadmapping" ], "domainKnowledge" : "Agentic Marketing Platform; Composable CDP; Customer Data Platforms; Data Warehouses; Real-time Audience Syncing; Generative AI", "domainList" : [ "agentic-marketing-platform", "composable-cdp", "customer-data-platforms", "data-warehouses", "real-time-audience-syncing", "generative-ai" ], "domainSpecificKnowledge" : [ "Agentic Marketing Platform", "Composable CDP", "Customer Data Platforms", "Data Warehouses", "Real-time Audience Syncing", "Generative AI" ], "innovationCreativity" : "Generative AI", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Drive business forward; Fewer incidents; Catch issues before customers", "qualificationsBasic" : "5+ years experience, Managerial experience", "qualificationsPreferred" : "Experience with AI, Experience with data activation, Experience with data warehouses, Experience with real-time data syncing, Experience with generative AI", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About the Role We are looking for an engineering leader to work on Customer Studio, Hightouch’s second major product that provides a purpose-built no-code suite of features that enables anyone, regardless of their SQL experience, to activate data directly from their warehouse. The product has grown extremely quickly, now accounting for half of our revenue, and we’re continuing to invest aggressively in this area. There are still a ton of exciting projects and challenges ahead, which also gives this role the potential to have significant impact. At Hightouch, our engineering leaders serve as both active technical voices and strong people managers. The key outcomes we are looking for from this role include: Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward. Uphold a high technical bar, while making pragmatic tradeoffs Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene People: Foster growth of team members and ensure strong engagement and motivation Some of the problems we’ll be working on include: Data Warehouse Performance: We’re consistently pushing the limits of what data warehouses can handle in terms of speed, performance, and interactivity. We explore optimizations generally (e. g. optimizing queries, storing pre-computed state), as well as investigate warehouse-specific improvements. Analytics and Experimentation: How can Hightouch help customers build segments and decide what data they want to sync? How can we facilitate experimentation to downstream tools, including tracking the performance of different audiences? Real-time Audience Syncing: Our users are always interested in faster syncing and fresher data. As warehouses become more real-time and adopt technologies like CDC, we’re excited to explore real-time audience computation and syncing. Generative AI: We’re continuously working on making the user experience of acting on data more seamless, and are optimistic generative AI can enhance user workflows. What We Offer We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $220,000 - $400,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window. E-Verify Statement Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U. S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish)", "summaryDescription" : "Engineering Manager, Customer Studios at Hightouch. Skills: Product Development, People Management, Technical Leadership. Lead roadmapping. 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Duffield College of Engineering](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.engineering.cornell.edu%2F&data=05%7C02%7Cdbh226%40cornell.edu%7C5c127a48c33d47609f4508de75796602%7C5d7e43661b9b45cf8e79b14b27df46e1%7C0%7C0%7C639077361412136894%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0x3KcQJx%2B0U556pVlgMGZ8XeRD%2FYZ4MqxIYz1oDLqVs%3D&reserved=0) is a purpose-driven, inclusive community committed to developing the knowledge, capabilities, and people needed to forge a better future. Comprising more than 10 schools and departments, we are rooted in Ithaca, New York, with a growing presence in New York City and a global network of alumni and collaborators. Guided by our core values, our faculty and staff regularly engage across disciplines and intentionally bring together a range of perspectives as they lead and support ambitious efforts to tackle societal challenges, develop the next generation of leaders, and make a meaningful difference in the world. The New York Consortium for Space Technology, Innovation, and Development is a high profile multi-million dollar research center funded respectively by the Department of Defense’s Office of Local Defense Community Cooperation. The center is administratively housed in the Sibley School of Mechanical and Aerospace Engineering. **_What You Will Do_** **This is a full time, 2-year term position with the possibility of renewal based on available funding, performance, and business needs.** The Laboratory Operations & Technical Supervisor coordinates and oversees the daily operations of laboratory and research support areas to ensure efficient workflow and effective support of research and technical activities. The position supervises and organizes the work of research support technicians and manages the day-to-day functioning of laboratory spaces to ensure that activities are conducted safely, efficiently, and in alignment with program priorities. The supervisor is responsible for maintaining laboratory equipment, instrumentation, and technical infrastructure required to support research and development activities. This includes overseeing the condition and functionality of laboratory systems, coordinating maintenance and repairs, and implementing modifications or improvements to equipment and laboratory facilities when necessary to enhance operational efficiency and research capability. The Laboratory Operations & Technical Supervisor maintains quality control documentation, equipment records, and operational logs to ensure compliance with laboratory standards, safety practices, and institutional requirements. The position ensures that accurate records are maintained for laboratory equipment, procedures, and operational activities to support accountability, reliability, and consistent laboratory performance. The position works closely with internal and external laboratory users, including faculty, researchers, visiting technical personnel, and research partners. The supervisor consults with users to coordinate laboratory scheduling, equipment set-ups, and operational requirements to support research and testing activities. The position also organizes and facilitates training and orientation for laboratory users to ensure proper use of equipment, adherence to laboratory procedures, and safe operation of laboratory facilities. In collaboration with the NYCST leadership team, the Laboratory Operations & Technical Supervisor contributes to operational planning and budget development related to laboratory activities. This includes identifying equipment needs, planning for maintenance and repair requirements, and assisting with resource planning to ensure that laboratory infrastructure continues to support current and future research initiatives. The Laboratory Operations & Technical Supervisor performs additional related duties as necessary to support laboratory operations, research activities, and the overall mission of the program. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. **_What We Need_** * Bachelor’s Degree and 2-4 years experience in laboratory settings, or combination of education and experience. * Ability to advocate for individuals from a broad range of backgrounds. * Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. **It would be a bonus if you have any of the following:** * Master’s degree and experience in laboratory setting. **_Important Notes about Applying_** * **A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.** * **This position is located in Ithaca, New York and requires a fully on-site presence.** * There is no relocation assistance available for this position. * There is no visa sponsorship available for this position. **_Rewards and Benefits_** * Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability initiatives. * Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: [Understand Your Benefits | Working at Cornell](https://hr.cornell.edu/understand-your-benefits). * Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: [Holiday and Accrued Time Off | Working at Cornell](https://hr.cornell.edu/about/employment-policy-practice/employment-policies/time-and-leaves/holiday-and-accrued-time) * Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program: [Education Benefits | Working at Cornell](https://hr.cornell.edu/understand-your-benefits/education-benefits). * Follow this link to learn more about the Total Rewards of Working at Cornell: [Total Rewards](https://jobs.hr.cornell.edu/us/en/total-rewards). _**University Job Title:**_ Tech Svcs Supv I _**Job Family:**_ Academic Support _**Level:**_ E _**Pay Rate Type:**_ Salary _**Pay Range:**_ $65,447.00 - $75,632.00 _**Remote Option Availability:**_ Onsite _**Company:**_ Endowed _**Contact Name:**_ Daniel Hyland _**Contact Email:**_ dbh226@cornell.edu **Job Titles and Pay Ranges:** **Non-Union Positions** Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: * Prior relevant work or industry experience * Education level to the extent education is relevant to the position * Unique applicable skills * Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see [Career Navigator](https://hr.cornell.edu/career-navigator). **Union Positions** The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see [Union Pay Rates](https://hr.cornell.edu/union-pay-ranges-cornell). **Current Employees:** If you currently work at Cornell University, please exit this website and log in to [Workday](https://www.myworkday.com/cornell/d/home.htmld) using your Net ID and password. Select the Career icon on your **_Home_** dashboard to view jobs at Cornell. **Online Submission Guidelines** : Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit [How We Hire](https://hr.cornell.edu/jobs/how-we-hire) on the HR website. **Employment Assistance:** For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [mycareer@cornell.edu](mailto:mycareer@cornell.edu). If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at [accommodations@cornell.edu](mailto:accommodations@cornell.edu). Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [mycareer@cornell.edu](mailto:mycareer@cornell.edu). **Notice to Applicants:** Please read the required Notice to Applicants statement by [**clicking here**](https://hr.cornell.edu/important-notice-applicants). This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. **EEO Statement:** Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2026-06-15", "summaryDescription" : "Laboratory Operations & Technical Supervisor- Sibley School of Mechanical and Aerospace Engineering at Cornell. Coordinate laboratory operations. 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Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Case management", "Leave management", "Disability management", "Benefit administration" ], "hardSkillsList" : [ "Adjudicate leaves", "Review medical documentation", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Solve problems", "Facilitate ramp-back plan", "Educate managers", "Educate business partners", "Communicate updates", "Ensure compliance", "Maintain system records", "Coordinate with HR", "Coordinate with Safety", "Coordinate with Legal", "Coordinate with Payroll", "Coordinate with Benefits" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Adjudicate leaves", "level" : "intermediate" }, { "name" : "Review medical documentation", "level" : "intermediate" }, { "name" : "Leverage duration guidelines", "level" : "intermediate" }, { "name" : "Troubleshoot issues", "level" : "intermediate" }, { "name" : "Remove barriers", "level" : "intermediate" }, { "name" : "Solve problems", "level" : "intermediate" }, { "name" : "Facilitate ramp-back plan", "level" : "intermediate" }, { "name" : "Educate managers", "level" : "intermediate" }, { "name" : "Educate business partners", "level" : "intermediate" }, { "name" : "Communicate updates", "level" : "intermediate" }, { "name" : "Ensure compliance", "level" : "intermediate" }, { "name" : "Maintain system records", "level" : "intermediate" }, { "name" : "Coordinate with HR", "level" : "intermediate" }, { "name" : "Coordinate with Safety", "level" : "intermediate" }, { "name" : "Coordinate with Legal", "level" : "intermediate" }, { "name" : "Coordinate with Payroll", "level" : "intermediate" }, { "name" : "Coordinate with Benefits", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Case management, Disability and Leave, Employee relations", "majorSkillsList" : [ "Case management", "Disability and Leave", "Employee relations" ], "coreResponsibilities" : "Initiate inquiries about leave, Respond to inquiries about leave, Initiate inquiries about disability events, Respond to inquiries about disability events, Initiate inquiries about benefits, Respond to inquiries about benefits, Initiate inquiries about options, Respond to inquiries about options, Provide holistic case management services, Review medical documentation, Adjudicate leaves, Comply with leave plans, Comply with federal laws, Comply with state laws, Comply with benefit plans, Leverage duration guidelines, Use best practice tools, Use Amazon resources, Oversight of leave event, Critically assess case management plan, Adjust case management plan, Address sensitive situations, Respond to sensitive situations, Troubleshoot issues, Seek to remove barriers, Respond to employee impacting issues, Ensure right communication occurs, Identify problems, Solve problems, Facilitate smooth return to work, Facilitate ramp-back plan, Educate managers on employee concerns, Educate managers on employee needs, Educate business partners on employee concerns, Educate business partners on employee needs, Communicate regular updates to employees, Communicate regular updates to stakeholders, Ensure compliance with standard work, Ensure compliance with regulations, Ensure compliance with company policy, Maintain system records, Consult with third party administrator, Coordinate with third party administrator, Partner with third party administrator, Consult with HR, Coordinate with HR, Partner with HR, Consult with Safety, Coordinate with Safety, Partner with Safety, Consult with Legal, Coordinate with Legal, Partner with Legal, Consult with Payroll, Coordinate with Payroll, Partner with Payroll, Consult with Benefits, Coordinate with Benefits, Partner with Benefits, Consult with team members, Coordinate with team members, Partner with team members, Consult with other departments, Coordinate with other departments, Partner with other departments, Consult with systems, Coordinate with systems, Partner with systems, Perform other duties as assigned", "teamCollaboration" : "Cross functional environment; Coordinate with third party administrator; Coordinate with HR; Coordinate with Safety; Coordinate with Legal; Coordinate with Payroll; Coordinate with Benefits; Coordinate with team members; Coordinate with other departments", "domainKnowledge" : "Leave of absence; Disability life events; Accommodation services; Federal laws; State laws; Benefit plans", "domainList" : [ "leave-of-absence", "disability-life-events", "accommodation-services", "federal-laws", "state-laws", "benefit-plans" ], "domainSpecificKnowledge" : [ "Leave of absence", "Disability life events", "Accommodation services", "Federal laws", "State laws", "Benefit plans" ], "toolProficiency" : [ "MS Word", "MS Excel", "MS Access", "MS Outlook", "MS PowerPoint", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain system records; Accurate information; Timely documentation", "problemSolvingSkills" : "Problem solving; Troubleshoot issues; Identify problems; Solve problems; Critical thinking", "specialRequirements" : "Rotational shifts, Weekends, Weekdays", "qualificationsBasic" : "Bachelor's degree or equivalent experience, Customer service experience, Human Resource management experience, Case management experience, Leave & Disability management experience, Intermediate MS Word proficiency, Intermediate MS Excel proficiency, Intermediate MS Access proficiency, Intermediate MS Outlook proficiency, Intermediate MS PowerPoint proficiency, Very good written Italian (B2 CEFR), Very good verbal Italian (B2 CEFR), Very good written English (B2 CEFR), Very good verbal English (B2 CEFR)", "qualificationsPreferred" : "Critical thinking for problem solving, Relationship building, Influencing others, Cross functional environment experience, Time management, Ownership of deliverables, Demonstrated communication skills, Prior Leave experience, Prior Accommodation's experience, Case management systems experience, Reviewing cases for eligibility, Determining appropriate leave pay benefits, Determining appropriate disability pay benefits, Establishing case management plan, Executing case management plan, Guidance to employees on leave, Guidance to managers on leave, Guidance on disability plan, Guidance on accommodation, Guidance on human resources, Guidance on benefits, Guidance on employee matters, Working multiple projects independently, Working cases independently, Experience in changing priorities environment, Working with confidential information", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic.* (!) Please submit your CV in English. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned • Being able to work on rotational shifts in both weekends and weekdays Basic Qualifications: - Bachelor’s degree from accredited university or equivalent experience - Experience in customer service or Human Resource management or Case management or Leave & Disability management role - Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint - Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). Preferred Qualifications: - Ability to apply critical thinking and identify issues for problem solving - Ability to build strong relationships and influence others while working in a cross functional environment - Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodation’s experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan. - Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters - Experience working multiple projects or cases independently in environment with changing priorities - Experience working with confidential information. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Case Manager with Italian and English at Amazon Czech Republic Services s.r.o.. Skills: Case management, Disability and Leave, Employee relations. Initiate inquiries about leave. Respond to inquiries about leave", "postedDate" : "2026-06-14T20:21:35.450", "createdAt" : "2026-06-14T20:21:35.450", "lastUpdated" : "2026-06-16T04:20:55.592", "ingestTimestamp" : "2026-06-14T20:21:35.450", "mongoId" : "6a25146674d8ee00a00bb829", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10440066/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Adjudicate leaves", "Review medical documentation", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Solve problems", "Facilitate ramp-back plan", "Educate managers", "Educate business partners", "Communicate updates", "Ensure compliance", "Maintain system records", "Coordinate with HR", "Coordinate with Safety", "Coordinate with Legal", "Coordinate with Payroll", "Coordinate with Benefits", "Critical thinking", "Case management", "Disability and Leave", "Employee relations", "Leave management", "Disability management", "Benefit administration", "Leave of absence", "Disability life events", "Accommodation services", "Federal laws", "State laws", "Benefit plans", "MS Word", "MS Excel", "MS Access", "MS Outlook", "MS PowerPoint", "Case management systems" ], "skillCount" : 36, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308bc0f292fd229c09a266", "title" : "Manager II, IT Engineering, Operations", "company" : "Flywire", "industry" : "Financial Services", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Engineering Managers in València, Spain, adjusted for manager seniority and FinTech industry." }, "location" : "València, VC, Spain", "locations" : [ "València", "VC", "Spain" ], "timestamp" : "2026-06-16T11:30:35.811", "fingerprint" : "451c09a4f7576500810097f5b77321a4fdf1b1d86d93d9648fb747293cae6530", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Flywire1/744000132249911-manager-ii-it-engineering-operations", "externalId" : "744000132249911", "industryFunction" : { }, "structuredLocations" : [ { "city" : "València", "state" : "Valencian Community", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "39.4697065,-0.3763353" } ], "locationText" : "València, Valencian Community, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "remoteFriendly" : false, "rawDescription" : "Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Flywire is looking for a strategic and technically grounded Manager II, IT Engineering, Operations to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function. We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week. You will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams. Key Responsibilities Operational Excellence and Continuous Improvement Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation. Strategy and AI Innovation Shift the team’s focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service. Operational Ownership of SaaS-as-Code Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration. Capacity and Project Management Manage team bandwidth across Tier 3 operations and strategic projects, including M&A and tool consolidation, ensuring daily noise does not stall innovation. Access Governance and Compliance Own Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive. Cross-Functional Leadership Partner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes. What We Are Looking For Product Mindset You analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations. Execution Focus Strong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work. Collaborative Leader Able to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions. Change Agent Comfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments. ## Qualifications Basic Qualifications * Bachelor’s degree in Information Technology, Computer Science or equivalent professional experience * 10+ years in IT, including 4+ years managing international, remote-first technical teams * Experience managing global SaaS ecosystems such as Okta, Google Workspace, Slack and Atlassian * Strong understanding of IAM / RBAC logic * Experience with distributed teams and multi-regional IT infrastructure * Strong background managing technical controls and User Access Reviews Preferred Qualifications * Experience in FinTech, global payments or publicly traded technology companies * Familiarity with Terraform or other IaC tools applied to SaaS management * Deep expertise in AI / ML-powered IT operations and transformational technology roadmaps * Lean IT, Six Sigma or ITIL certification or experience focused on continuous improvement ## Additional Information We Offer: * Employee Stock Purchase Plan (ESPP) * Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media * Dynamic & Global Team (we have been collaborating virtually for years!) * Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates * Be a meaningful part in our success - every FlyMate makes an impact * Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! * Work From Home Stipend * Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. Flywire is an equal opportunity employer. #LI-Hybrid", "summaryDescription" : "Manager II, IT Engineering, Operations at Flywire", "postedDate" : "2026-06-15T17:16:40.000", "createdAt" : "2026-06-16T03:37:58.022", "lastUpdated" : "2026-06-16T11:30:35.811", "ingestTimestamp" : "2026-06-16T03:37:58.022", "mongoId" : "6a308bc0f292fd229c09a266", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306dccf292fd229cfda724", "title" : "Manager II, IT Engineering, Operations", "company" : "Flywire", "industry" : "Financial Services", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Engineering Managers in València, Spain, adjusted for manager seniority and FinTech industry." }, "location" : "València, VC, Spain", "locations" : [ "València", "VC", "Spain" ], "timestamp" : "2026-06-16T10:50:29.940", "fingerprint" : "527e7b16ee850b5eba323903eee43a669856fd5d3ef58de9fce79a40ee7516c9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Flywire1/744000132249911-manager-ii-it-engineering-operations", "externalId" : "744000132249911", "industryFunction" : { }, "structuredLocations" : [ { "city" : "València", "state" : "Valencian Community", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "39.4697065,-0.3763353" } ], "locationText" : "València, Valencian Community, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "remoteFriendly" : false, "rawDescription" : "Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Flywire is looking for a strategic and technically grounded Manager II, IT Engineering, Operations to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function. We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week. You will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams. Key Responsibilities Operational Excellence and Continuous Improvement Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation. Strategy and AI Innovation Shift the team’s focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service. Operational Ownership of SaaS-as-Code Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration. Capacity and Project Management Manage team bandwidth across Tier 3 operations and strategic projects, including M&A and tool consolidation, ensuring daily noise does not stall innovation. Access Governance and Compliance Own Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive. Cross-Functional Leadership Partner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes. What We Are Looking For Product Mindset You analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations. Execution Focus Strong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work. Collaborative Leader Able to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions. Change Agent Comfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments. ## Qualifications Basic Qualifications * Bachelor’s degree in Information Technology, Computer Science or equivalent professional experience * 10+ years in IT, including 4+ years managing international, remote-first technical teams * Experience managing global SaaS ecosystems such as Okta, Google Workspace, Slack and Atlassian * Strong understanding of IAM / RBAC logic * Experience with distributed teams and multi-regional IT infrastructure * Strong background managing technical controls and User Access Reviews Preferred Qualifications * Experience in FinTech, global payments or publicly traded technology companies * Familiarity with Terraform or other IaC tools applied to SaaS management * Deep expertise in AI / ML-powered IT operations and transformational technology roadmaps * Lean IT, Six Sigma or ITIL certification or experience focused on continuous improvement ## Additional Information We Offer: * Employee Stock Purchase Plan (ESPP) * Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media * Dynamic & Global Team (we have been collaborating virtually for years!) * Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates * Be a meaningful part in our success - every FlyMate makes an impact * Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! * Work From Home Stipend * Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. 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collections performance, Manage portfolio, Drive continuous improvement, Act as primary point of contact, Support partner selection, Support partner on-boarding, Establish operational frameworks, Establish SLAs, Establish incident management processes, Coordinate with Legal teams, Coordinate with Business Development teams, Define processes, Monitor processes, Analyze processes, Define metrics, Monitor metrics, Analyze metrics, Identify improvement opportunities, Develop dashboards, Maintain dashboards, Track key performance indicators, Lead implementation of new products, Lead implementation of initiatives, Lead implementation of process improvements, Ensure compliance with regulatory requirements, Provide regular reporting, Provide insights to senior management", "teamCollaboration" : "Cross-functional teams; Partner with Product; Partner with Tech; Partner with Operations; Coordinate with Legal; Coordinate with Business Development; Stakeholder management", "projectManagementSkills" : [ "Program Management" ], "domainKnowledge" : "Financial Services regulations; Credit payments; Fintech regulations; Brazilian market operations", "domainList" : [ "financial-services-regulations", "credit-payments", "fintech-regulations", "brazilian-market-operations" ], "domainSpecificKnowledge" : [ "Financial Services regulations", "Credit payments", "Fintech regulations", "Brazilian market operations" ], "toolProficiency" : [ "Excel", "Tableau", "BI tools" ], "communicationSkills" : "Communicate with senior leadership", "problemSolvingSkills" : "Problem solving; Data analytics", "outcomesObjectives" : "Drive excellence in customer support; Drive excellence in collections operations; Drive excellence in partner management; Ensure compliance with policies; Deliver results", "qualificationsBasic" : "Bachelor's degree, Experience in problem solving, Experience in data analytics, Advanced Excel skills, Fluent in English, Solid experience in Customer Experience Program Management, Solid experience in Collections Program Management, Solid experience in Consumer Lending Collections, Experience in Brazilian market operations, Negotiation skills, Influencing skills, Stakeholder management skills", "qualificationsPreferred" : "Experience with statistical modeling, Experience with machine learning, PMP or equivalent certification, Understanding of Financial Services regulations, Understanding of credit payments regulations, Understanding of Fintech regulations, Experience launching financial products, Experience scaling financial products, Experience launching customer support sites, Experience scaling customer support sites, Experience launching customer support services, Experience scaling customer support services, Familiarity with Tableau preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Role At Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a combination of analytical, leadership skills, and strong program management expertise to build customer support and collections processes while ensuring compliance with Financial Services regulations and internal policies. Your ability to communicate effectively with senior leadership, manage crisis situations, plan capacities, and deliver results will be crucial for success. Key job responsibilities Strategic Customer Experience & Collections Management * Own and optimize the customer support and collections strategy for Financial Services, aligning with Amazon's customer experience and business goals * Lead the development and implementation of customer support and collections policies, procedures, and recovery strategies * Manage customer-impacting issues in real-time, including crisis management and escalations * Oversee collections performance, including portfolio management and recovery rates * Drive continuous improvement in collections effectiveness and efficiency Partner and Operations Management * Act as the primary point of contact between Customer Support, Collections, and key stakeholders including Risk, Product Management, Operations, and Technical teams * Support partner selection and on-boarding, establishing operational frameworks, SLAs, and incident management processes * Coordinate with Legal and Business Development teams on partner selection, contract management and compliance Program Management, Process Optimization & Analysis * Define, monitor, and analyze customer support, collections, and experience processes and metrics (CSAT, FCR, AHT, CPU, Recovery Rates) to identify improvement opportunities * Develop and maintain dashboards for tracking key performance indicators * Lead implementation of new customer support products, initiatives, and process improvements * Ensure compliance with regulatory requirements in customer support and collections operations * Provide regular reporting and insights to senior management on performance metrics and trends A day in the life You'll be pioneering the development of our Financial Services customer experience and collections framework. You will be part of fast-moving Day 1 culture team and will need to wear multiple hats as we scale the business while partnering with Product, Tech, and Operations. Your days will focus on establishing foundational elements to design customer support and collections processes, create performance metrics and dashboards, and build relationships across multiple stakeholders. About the team We embrace diversity and inclusion as key pillars of our culture. We offer: * Inclusive team culture that values diverse perspectives * Work-life balance with flexible working hours * Strong emphasis on mentorship and career development * Opportunity to shape the future of Financial services in Latin America Basic Qualifications: - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field - Experience in problem solving and data analytics - Knowledge of advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools (familiarity with Tableau preferred) - Speak, write, and read fluently in English, and have the ability to take direction in English - Solid experience in Customer Experience / Support Program Management - Solid experience in Consumer Lending Collections - Experience in Brazilian market operations - Strong negotiation, influencing and stakeholder management skills Preferred Qualifications: - Experience with statistical modeling / machine learning - Project Management Professional (PMP) or equivalent certification - Strong understanding of Financial Services, credit payments or Fintech regulations - Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer Experience and Collections Operations Lead at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Customer Experience, Collections Operations, Program Management, Stakeholder Management. Own customer support strategy. 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Internal teams", "domainKnowledge" : "AWS infrastructure; Data center infrastructure; Electrical systems; Mechanical systems; HVAC systems; Fire safety systems; Cloud computing", "domainList" : [ "aws-infrastructure", "data-center-infrastructure", "electrical-systems", "mechanical-systems", "hvac-systems", "fire-safety-systems", "cloud-computing" ], "domainSpecificKnowledge" : [ "AWS infrastructure", "Data center infrastructure", "Electrical systems", "Mechanical systems", "HVAC systems", "Fire safety systems", "Cloud computing" ], "toolProficiency" : [ "Ticketing systems" ], "documentationSkills" : "Writing procedures", "innovationCreativity" : "Driving innovation", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "On-site management, Work schedule changes, Up to 12-hour shifts, Rotating shifts, On-call rotations, Support multiple locations, Walk job sites, Work on ladder, Lift up to 39 pounds, Group lifts 40+ pounds, Walk, Use hands and fingers, Handle or feel, Reach with hands and arms, Stoop, Kneel, Crouch or crawl, Climb stairs, Twist, Bend, Work above shoulders, Grasp, Carry, Push and pull", "outcomesObjectives" : "Maintain 99.999% up-time", "qualificationsBasic" : "2+ years working with computers, Microsoft Office products experience, High school or equivalent, Technical training or 2+ years electrical/mechanical/HVAC/fire system experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. A day in the life - Tasked with driving innovation while reducing operational costs in the facilities. - Drive projects with moderate complexity. - Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA). - Perform rack installs, rack decommissioning, operational readings and facility management. - Provide key performance indicators to senior engineers. - Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. - Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. - Ensure all safety procedures are adhered to while performing work. - Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems. - Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. - Maintain data center critical infrastructure equipment ensuring 99.999% up-time of the world's largest cloud computing portfolio. - Role may support more than one location/site. - Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder - Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 2+ years of working with computers and Microsoft Office products and applications experience - High school or equivalent - Technical (Military/Trade School) training or 2+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry (for example: electrical or mechanical) 2+ years of electrical or mechanical experience Preferred Qualifications: - 4+ years of data center engineering experience - Associate's degree, or Bachelor's degree Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,300/year in our lowest geographic market up to $152,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. 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troubleshooting", "Fire/life safety troubleshooting" ], "hardSkills" : [ { "name" : "Electrical troubleshooting", "level" : "intermediate" }, { "name" : "Mechanical troubleshooting", "level" : "intermediate" }, { "name" : "Fire/life safety troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Critical infrastructure operations, Vendor management, Root cause analysis, Continuous improvement", "majorSkillsList" : [ "Critical infrastructure operations", "Vendor management", "Root cause analysis", "Continuous improvement" ], "coreResponsibilities" : "Ensure electrical, mechanical, and fire/life safety equipment operates, Optimize efficiency and reduce operational costs, Manage contractors, sub-contractors, and vendors, Ensure compliance with established practices, procedures, and local, Conduct root cause analysis for operational issues, Implement corrective actions, Establish performance benchmarks, Prepare comprehensive reports on facility infrastructure operations, Collaborate with DCO managers, business leaders, and partners, Coordinate projects, Manage capacity, Optimize safety, performance, reliability, and sustainability, Support rack installation with proper power and cooling, Implement preventative and corrective maintenance programs, Develop metrics and dashboards for facility performance monitoring, Ensure compliance with safety standards and environmental regulations, Lead continuous improvement initiatives, Achieve operational excellence and uptime targets, Troubleshoot facility and rack-level events within SLAs, Serve as technical escalation point for complex electrical, Execute rack installations, decommissioning, and facility modifications, Monitor critical infrastructure through building automation systems, Provide real-time operational readings and KPIs, Maintain 99.999% uptime targets, Manage on-site contractors, Collaborate with DCO managers and field engineers, Perform preventive and corrective maintenance on electrical and, Conduct root cause analysis, Implement corrective actions", "teamCollaboration" : "DCO managers; Business leaders; Partners; Field engineers", "domainKnowledge" : "Data center operations; Critical environments; Electrical systems; Mechanical systems; Fire/life safety systems; Building automation systems", "domainList" : [ "data-center-operations", "critical-environments", "electrical-systems", "mechanical-systems", "fire-life-safety-systems", "building-automation-systems" ], "domainSpecificKnowledge" : [ "Data center operations", "Critical environments", "Electrical systems", "Mechanical systems", "Fire/life safety systems", "Building automation systems" ], "toolProficiency" : [ "Microsoft Office", "Outlook", "Word", "Excel" ], "innovationCreativity" : "Drive innovation to optimize efficiency", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "specialRequirements" : "Rotating schedules, On-call responsibilities, Shifts up to 12 hours", "outcomesObjectives" : "Achieve operational excellence; Maintain 99.999% uptime targets", "qualificationsBasic" : "Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field, Experience with Microsoft Office including Outlook, Word, and Excel, 5+ years of relevant work in data center or other critical environment experience, 5+ years of experience in data center engineering/operations, Vendor management experience", "qualificationsPreferred" : "5+ years of construction or project management experience, Electrical or mechanical Journeyman License, Operating engineering license such as DC II, DC III, or equivalent", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure—solving complex challenges with thousands of variables that impact how businesses access and rely on AWS. Keep the cloud running and help millions innovate. You'll ensure data centers operate flawlessly, managing servers, storage, networking, power, and cooling equipment that keep AWS available 24/7—the foundation enabling continuous customer innovation. Join a diverse team of operations engineers engineers, hardware specialists, network engineers, supply chain experts and security professionals collaborating across AWS. You'll deliver the highest safety and security standards while driving down costs and scaling capacity. We foster an inclusive culture where bold ideas are welcomed and you own projects to completion. Ready to tackle challenging problems at massive scale with talented, passionate people? This is your opportunity. Key job responsibilities The Data Center Engineering Operations Engineer ensures all electrical, mechanical, and fire/life safety equipment operates within contracted parameters while driving innovation to optimize efficiency and reduce operational costs. This role encompasses risk management, infrastructure maintenance, vendor management, performance reporting, and root cause analysis. • Serving as technical subject matter expert for hands-on troubleshooting of critical infrastructure including generators, switchgear, UPS systems, PDUs, chillers, cooling towers, air handlers, and building automation systems • Managing contractors, sub-contractors, and vendors to ensure compliance with established practices, procedures, and local legislation • Conducting root cause analysis for operational issues and implementing corrective actions • Establishing performance benchmarks and preparing comprehensive reports on facility infrastructure operations • Collaborating with DCO managers, business leaders, and partners to coordinate projects, manage capacity, and optimize safety, performance, reliability, and sustainability • Supporting rack installation with proper power and cooling provisioning • Implementing preventative and corrective maintenance programs for critical infrastructure • Developing metrics and dashboards for facility performance monitoring • Ensuring compliance with safety standards and environmental regulations • Leading continuous improvement initiatives to achieve operational excellence and uptime targets. A day in the life You'll be the technical expert ensuring 24/7 uptime of critical infrastructure powering AWS services globally. • Troubleshoot facility and rack-level events within SLAs, serving as technical escalation point for complex electrical and mechanical issues. • Execute rack installations, decommissioning, and facility modifications with proper power and cooling provisioning. • Monitor critical infrastructure through building automation systems, providing real-time operational readings and KPIs to maintain 99.999% uptime targets. • Manage on-site contractors ensuring compliance with safety practices. • Collaborate with DCO managers and field engineers on capacity planning and incident response. • Perform preventive and corrective maintenance on electrical and mechanical systems. • Conduct root cause analysis and implement corrective actions. • Work schedule varies—shifts up to 12 hours with rotating schedules and on-call responsibilities About the team About AWS Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience with Microsoft Office including Outlook, Word, and Excel - 5+ years of relevant work in a data center or other critical environment experience - 5+ years of experience in data center engineering/operations, including work in data centers or other critical environments and vendor management. Preferred Qualifications: - 5+ years of construction or project management experience - Electrical or mechanical Journeyman License - operating engineering license such as DC II, DC III, or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Data Center Engineering Operations at ADSIPL. Skills: Critical infrastructure operations, Vendor management, Root cause analysis, Continuous improvement. Ensure electrical, mechanical, and fire/life safety equipment operates. Optimize efficiency and reduce operational costs", "postedDate" : "2026-06-14T19:21:57.905", "createdAt" : "2026-06-14T19:21:57.905", "lastUpdated" : "2026-06-16T03:18:21.109", "ingestTimestamp" : "2026-06-14T19:21:57.905", "mongoId" : "69c94a889bc74574cbbb5198", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3198933/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Electrical troubleshooting", "Mechanical troubleshooting", "Fire/life safety troubleshooting", "Critical infrastructure operations", "Vendor management", "Root cause analysis", "Continuous improvement", "Risk management", "Infrastructure maintenance", "Performance reporting", "Capacity planning", "Data center operations", "Critical environments", "Electrical systems", "Mechanical systems", "Fire/life safety systems", "Building automation systems", "Electrical Journeyman License", "Mechanical Journeyman License", "DC II", "DC III", "Microsoft Office", "Outlook", "Word", "Excel" ], "skillCount" : 25, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "68e6b1d370f0b99d58d6668b", "title" : "Engineering Operations Technician, Data Center Engineering Operations", "company" : "Amazon Corporate Services Pty Ltd", "industry" : "Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing", "salary" : { "min" : 75000.0, "max" : 95000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Engineering Operations Technician in Melbourne, Australia, adjusted for the technology industry and company size." }, "location" : "Melbourne, Victoria, AUS", "locations" : [ "Melbourne, Victoria, AUS" ], "timestamp" : "2026-06-15T11:51:19.780", "fingerprint" : "09a95f6eca6bda404155f12a7e047461822b19ada9754edaea6709e1994dc5a2", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3103937/apply", "externalId" : "f2165beb-f492-4944-bb73-6f0621d53cc7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "technicalSkills" : "Switch-gear, Generators, UPS systems, Power distribution, Chillers, Cooling towers, Building monitoring systems, Fire systems", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Maintenance", "Installation", "Provisioning", "Performance benchmarks", "Asset management", "Change management", "Incident management", "Capacity management", "Plant safety", "Reliability", "Sustainability", "Efficiency", "Project implementation", "Design implementation", "Commissioning", "Build out" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Maintenance", "level" : "intermediate" }, { "name" : "Installation", "level" : "intermediate" }, { "name" : "Provisioning", "level" : "intermediate" }, { "name" : "Performance benchmarks", "level" : "intermediate" }, { "name" : "Asset management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Capacity management", "level" : "intermediate" }, { "name" : "Plant safety", "level" : "intermediate" }, { "name" : "Reliability", "level" : "intermediate" }, { "name" : "Sustainability", "level" : "intermediate" }, { "name" : "Efficiency", "level" : "intermediate" }, { "name" : "Project implementation", "level" : "intermediate" }, { "name" : "Design implementation", "level" : "intermediate" }, { "name" : "Commissioning", "level" : "intermediate" }, { "name" : "Build out", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Critical infrastructure maintenance, Data center operations, Facility management", "majorSkillsList" : [ "Critical infrastructure maintenance", "Data center operations", "Facility management" ], "coreResponsibilities" : "Support management of routine maintenance, Support management of emergency service, Install new rack capacity, Provision power, Provision cooling, Manage contractors on-site, Manage vendors on-site, Establish performance benchmarks, Conduct analyses, Prepare reports, Prepare documentation, Manage facility assets, Generate change management requests, Generate incident management tickets, Assist in resolution of issues, Coordinate day to day operations, Coordinate projects, Manage capacity, Optimize plant safety, Optimize plant performance, Optimize plant reliability, Optimize plant sustainability, Optimize plant efficiency, Drive projects to increase capacity, Drive projects to increase efficiency, Drive projects to increase sustainability, Drive projects to increase reliability, Assist in design implementation, Assist in commissioning, Assist in build out, Attend operational meetings, Mentor technicians, Develop technicians, Plan maintenance activities, Schedule maintenance activities, Collaborate on solving problems, Collaborate with other regions", "teamCollaboration" : "Diverse teams; Cross-functional teams; Data center IT managers; Business leaders; Other AWS regions", "projectManagementSkills" : [ "Change management", "Incident management" ], "domainKnowledge" : "AWS infrastructure; Data center facilities; Critical systems", "domainList" : [ "aws-infrastructure", "data-center-facilities", "critical-systems" ], "domainSpecificKnowledge" : [ "AWS infrastructure", "Data center facilities", "Critical systems" ], "documentationSkills" : "Documentation of operations", "continuousLearning" : "Mentorship; Career growth", "innovationCreativity" : "Bold ideas", "problemSolvingSkills" : "Complex challenges; Engineering problems", "outcomesObjectives" : "Deliver highest standards for safety; Deliver highest standards for security; Provide infinite capacity; Provide lowest possible cost; Maintain physical infrastructure; Ensure operational performance standards; Maintain and optimize infrastructure; Ensure reliability and efficiency", "qualificationsBasic" : "High school diploma, 2+ years electrical experience, 2+ years mechanical experience", "qualificationsPreferred" : "Data centre experience, Critical environment experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS Data Centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll interface with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost. Join our innovative team where you'll contribute to maintaining and optimizing critical infrastructure that powers digital experiences for millions of customers worldwide. In this collaborative role, you'll apply your technical expertise while working with diverse teams to ensure the reliability and efficiency of our data center operations. We are a supportive and inclusive team passionate about maintaining world-class data center facilities. Our team values diverse perspectives and fosters an environment where everyone can contribute their unique insights to solve complex challenges. Key job responsibilities - Undertake and support management of both routine maintenance and emergency service of a variety of critical systems such as switch-gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc. - Installation of new rack capacity and provisioning of power/cooling - On-site management of contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation - Establish performance benchmarks, conduct analyses and prepare reports and documentation of all aspects of critical facility infrastructure operations and maintenance. Manage the facility’s assets - Generate change management requests & incident management tickets for all facility related events (mechanical, electrical, plumbing) and assist in the resolution of infrastructure engineering and services issues - Collaborate with data center IT managers and other business leaders to coordinate day to day operations, projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency - Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability as well as assist in the design implementation, commissioning and build out of new data center facilities. A day in the life No two days are the same in AWS data centres but, typically, your day will include: - Attending operational meetings to foster awareness of important activities across the Melbourne data centre region - Mentoring and development of less experienced engineering operations technicians - Planning and scheduling of maintenance activities for critical infrastructure - Collaborating on solving complex engineering problems impacting critical infrastructure - Collaboration with other AWS data centre regions globally About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - High school or equivalent diploma - 2+ years of electrical or mechanical experience Preferred Qualifications: - Experience in a data centre or critical environment Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Engineering Operations Technician, Data Center Engineering Operations at Amazon Corporate Services Pty Ltd. Skills: Critical infrastructure maintenance, Data center operations, Facility management. Support management of routine maintenance. 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Excellence (DCEx)", "company" : "A100 ROW GmbH", "industry" : "Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing", "salary" : { "min" : 56000.0, "max" : 78000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Data Center Engineering Operations Technician in Frankfurt, Germany, with adjustments for mid-seniority and the technology industry." }, "location" : "Frankfurt, Hesse, DEU", "locations" : [ "Frankfurt, Hesse, DEU" ], "timestamp" : "2026-06-16T03:58:16.408", "fingerprint" : "c4c490127a72aa54acc8b650a66592995e37623b537fc80c0b6f6c8d813c6089", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3071469/apply", "externalId" : "3122c66e-f713-4a6f-80ad-51dac69058e2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Frankfurt", "state" : "Hesse", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.1106444,8.6820917" } ], "locationText" : "Frankfurt, Hesse, Germany", "employmentType" : "FULL_TIME", "minimumEducation" : "High school or equivalent diploma", "technicalSkills" : "UPS, MV electrical systems, Generators, Cooling systems, Diesel generators, Switchgear, PDU's, AHU's, Fire detection systems, Building automation systems, BMS, PMS", "professionalSkills" : [ "Infrastructure management", "Problem resolution", "Site interventions", "Switching activities", "Troubleshooting", "Preventive maintenance", "Facility monitoring", "Supervision", "Build-out delivery", "Retrofit delivery", "Incident reporting", "Trend analysis", "Method statements", "Standard operating procedures", "Emergency response procedures", "Technical documentation" ], "hardSkillsList" : [ "Electrical competencies", "Mechanical systems" ], "softSkillsList" : [ "Self-managed" ], "hardSkills" : [ { "name" : "Electrical competencies", "level" : "intermediate" }, { "name" : "Mechanical systems", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Self-managed" } ], "majorSkills" : "Data center operations, Electrical infrastructure, Mechanical infrastructure, Facility maintenance", "majorSkillsList" : [ "Data center operations", "Electrical infrastructure", "Mechanical infrastructure", "Facility maintenance" ], "coreResponsibilities" : "Deliver best practice systems, Resolve infrastructure problems, Perform site interventions, Perform critical switching activities, Troubleshoot infrastructure issues, Fix infrastructure issues, Set highest safety standards, Promote safety culture, Drive continuous improvement, Standardize procedures, Standardize policies, Deliver performance against metrics, Enable 100% up-time, Collaborate with stakeholders, Ensure preventive maintenance, Plan preventive maintenance, Execute preventive maintenance, Monitor facility, Supervise facility, Participate in build-out delivery, Participate in retrofit delivery, Ensure organizational capability to react, Respond to events, Review incident reports, Document trend summaries, Provide updates to management, Recommend actions to management, Draft method statements, Update method statements, Maintain method statements, Draft SOPs, Update SOPs, Maintain SOPs, Draft emergency procedures, Update emergency procedures, Maintain emergency procedures, Draft preventive maintenance programs, Update preventive maintenance programs, Maintain preventive maintenance programs, Draft technical documentation, Update technical documentation, Maintain technical documentation", "teamCollaboration" : "Internal stakeholders; External stakeholders", "domainKnowledge" : "Data center electrical; Data center mechanical; M&E infrastructure", "domainList" : [ "data-center-electrical", "data-center-mechanical", "m-e-infrastructure" ], "domainSpecificKnowledge" : [ "Data center electrical", "Data center mechanical", "M&E infrastructure" ], "toolProficiency" : [ "BMS", "PMS" ], "documentationSkills" : "Method statements; SOPs; Emergency response procedures; Preventive maintenance programs; Technical documentation", "problemSolvingSkills" : "Problem resolution; Troubleshooting", "specialRequirements" : "Work on 24x7 schedule, Work at heights, Work from ladders, Perform physical tasks, Work in noisy environment", "outcomesObjectives" : "Deliver 100% up-time", "qualificationsBasic" : "Knowledge of key electrical competencies and theory", "qualificationsPreferred" : "Experience in data center engineering, Knowledge of mechanical systems, Knowledge of HVAC systems, Knowledge of Controls", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS, MV electrical systems, generators, cooling systems etc.) within the data center environment in a specific location. The role requires a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to complex technical problems. This position requires frequent site interventions, critical switching activities, along with troubleshooting and fixing infrastructure issues. The role would suit someone who enjoys working in a ‘hands on’ capacity on Mechanical and Electrical (M&E) infrastructure such as diesel generators, switchgear, UPS’s, PDU’s, AHU’s, fire detection systems and building automation systems. You will report to the Data Center Engineering Operations Manager. A day in the life The successful candidate will be accountable for: · Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure · Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics · Enabling the operations organization to delivering 100% up-time on all customer supporting infrastructure · Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers · Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance to AWS procedures · In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough...etc.) · Participation in the successful delivery of build-out and retrofit of Data Center infrastructure · Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure. · Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management · Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO Physical Requirements: · Work on a 24x7 schedule (where applicable) · Work at heights and from ladders. · Perform physical tasks during the shift · Work in a noisy environment with ear protection About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance “Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This job opportunity is available both for the full time and part time employment.” AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Basic Qualifications: - High school or equivalent diploma - Knowledge of key electrical competencies and theory Preferred Qualifications: - Experience in data center engineering - Knowledge of mechanical systems (Mechanical, HVAC systems, Controls) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Data Center Engineering Operations Technician (m/f/d), DC Engineering and Facility Operations, DC Engineering Ops - Excellence (DCEx) at A100 ROW GmbH. Skills: Data center operations, Electrical infrastructure, Mechanical infrastructure, Facility maintenance. Deliver best practice systems. Resolve infrastructure problems", "postedDate" : "2026-06-14T19:49:28.222", "createdAt" : "2026-06-14T19:49:28.222", "lastUpdated" : "2026-06-16T03:58:16.408", "ingestTimestamp" : "2026-06-14T19:49:28.222", "mongoId" : "68d54a4dce260f92cbd2dbad", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071469/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Electrical competencies", "Mechanical systems", "Self-managed", "Data center operations", "Electrical infrastructure", "Mechanical infrastructure", "Facility maintenance", "Infrastructure management", "Problem resolution", "Site interventions", "Switching activities", "Troubleshooting", "Preventive maintenance", "Facility monitoring", "Supervision", "Build-out delivery", "Retrofit delivery", "Incident reporting", "Trend analysis", "Method statements", "Standard operating procedures", "Emergency response procedures", "Technical documentation", "Data center electrical", "Data center mechanical", "M&E infrastructure", "BMS", "PMS" ], "skillCount" : 28, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305571f292fd229cf1f9c0", "title" : "Technical Officer (Chemical and Biomolecular Engineering)", "company" : "The University of Sydney", "industry" : "Education", "salary" : { "min" : 107.0, "max" : 107.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Australia", "locations" : [ "Australia" ], "timestamp" : "2026-06-16T12:22:32.535", "fingerprint" : "853442d3a4bb8ae77d6b3dbddb4ec54fd01cf5bdeeb5979d531865f467278326", "source" : "workday", "language" : "en", "applyUrl" : "https://usyd.wd105.myworkdayjobs.com/USYD_EXTERNAL_CAREER_SITE/job/Darlington-Campus/Technical-Officer--Chemical-and-Biomolecular-Engineering-_0152371-2", "externalId" : "0152371", "industryFunction" : { }, "locationPoint" : "-25.2744,133.7751", "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "employmentType" : "FULL_TIME", "technicalSkills" : "Chemical engineering, Biomolecular engineering", "professionalSkills" : [ "Technical services", "Research support", "Teaching support", "Laboratory equipment maintenance", "Inventory management", "Safety documentation development", "WHS compliance", "Process control", "Industrial chemical engineering", "Electronics", "Additive manufacturing", "Machining", "CAD" ], "hardSkillsList" : [ "Equipment operation", "Procedure preparation", "Safety compliance" ], "softSkillsList" : [ "Problem solving", "Relationship building" ], "hardSkills" : [ { "name" : "Equipment operation", "level" : "intermediate" }, { "name" : "Procedure preparation", "level" : "intermediate" }, { "name" : "Safety compliance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem solving" }, { "name" : "Relationship building" } ], "majorSkills" : "Technical support, Laboratory operations, WHS compliance", "majorSkillsList" : [ "Technical support", "Laboratory operations", "WHS compliance" ], "coreResponsibilities" : "Deliver technical support, Deliver technical services, Tailor services to user requirements, Escalate service gaps, Escalate feedback, Support effective resource utilisation, Meet education requirements, Meet research requirements, Adhere to WHS procedures, Maintain professionalism, Support teaching operations, Deliver training to facility users, Induct facility users, Perform general laboratory procedures, Contribute to team culture, Collaborate with technical support teams, Support central project operations, Set up laboratory equipment, Operate laboratory equipment, Prepare operating procedures, Assist with process implementation, Assist with system implementation, Assist with new ways of working, Improve efficiency, Improve service delivery, Provide hands-on support for research, Provide hands-on support for teaching, Provide hands-on support for demonstrations, Maintain laboratory equipment, Manage inventories, Provide guidance to staff, Provide guidance to students, Provide training for staff, Provide training for students, Contribute to safety documentation, Ensure compliance with WHS standards, Resolve issues impacting research operations", "teamCollaboration" : "Work independently; Work collaboratively within team; Collaborate with other technical teams; Collaborate with University departments", "domainKnowledge" : "Chemical engineering; Biomolecular engineering; Hazardous substances; Compressed gases; Cryogens; Biological substances", "domainList" : [ "chemical-engineering", "biomolecular-engineering", "hazardous-substances", "compressed-gases", "cryogens", "biological-substances" ], "domainSpecificKnowledge" : [ "Chemical engineering", "Biomolecular engineering", "Hazardous substances", "Compressed gases", "Cryogens", "Biological substances" ], "communicationSkills" : "Customer-facing communications", "documentationSkills" : "Safety documentation", "innovationCreativity" : "Enable innovative teaching; Enable innovative research", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Full strength and range of movement, Flexible joints, Lift, carry, push, pull, Manipulate items, Tolerate repetitive physical tasks", "outcomesObjectives" : "Strengthen education support outcomes; Enhance research support outcomes; Improve efficiency; Improve service delivery", "qualificationsBasic" : "Bachelor's degree in chemical engineering or related field, Relevant training and experience, Experience providing technical support, Experience providing training, Experience providing routine maintenance on chemical engineering equipment, Experience providing routine maintenance on laboratory equipment, Experience engaging with external parties, Experience coordinating repair of equipment, Experience coordinating procurement of equipment, Experience in safe handling of biological substances, Experience in safe handling of hazardous substances, Experience in safe storage of biological substances, Experience in safe storage of hazardous substances, Experience in safe disposal of biological substances, Experience in safe disposal of hazardous substances, Experience adhering to WHS compliance, Experience improving WHS compliance, Full strength and range of movement in both arms, Flexible joints to lift, carry, push, pull, Ability to manipulate items, Tolerate repetitive physical tasks, Unrestricted work rights in Australia", "qualificationsPreferred" : "Experience or qualification in process control, Experience or qualification in industrial chemical engineering, Experience or qualification in WHS compliance, Experience or qualification in electronics, Experience or qualification in additive manufacturing, Experience or qualification in machining, Experience or qualification in CAD", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "* **Full time, fixed term position until 30th October 2026. Located at the Electrical Engineering Building (J03) on the Darlington Campus** * **Deliver hands-on support for research operations, teaching activities, and outreach demonstrations** * **Base Salary HEO6 $107,12 - $115,686 + 17% superannuation** **About the opportunity** The University of Sydney is welcoming applications for motivated and experienced **Technical Officer (****Chemical and Biomolecular Engineering)** to join the Central Operations Services (COS) Engineering Delivery Team and provide high-quality technical services within the designated area of responsibility to strengthen and enhance education and research support outcomes. The **Technical Officer** (**Chemical and Biomolecular Engineering)** will work independently and collaboratively within the team to contribute high quality technical services that support teaching and research activities within the designated areas of responsibility. This role involves delivering hands on assistance for practical classes, demonstrations, and research operations, maintaining and operating laboratory equipment and managing inventories. The **Technical Officer** will also provide guidance and training for staff and students, contribute to the development of safety documentation, and ensure compliance with Work Health and Safety standards in alignment with University policies and legislation. The position requires strong problem solving and communication skills to manage the delivery of technical support and resolve issues impacting the research operations of academic staff and students. You will be responsible for setting up and operating complex or bespoke laboratory equipment, preparing operating procedures, and assisting with the implementation of new processes, systems, and ways of working to improve efficiency and service delivery. Collaboration with other technical teams and University departments will be essential to support resource sharing and consistent practices. This is an opportunity to play a key role in enabling innovative teaching and research in a safe and well managed environment. Your key responsibilities will be to: * deliver technical support and services in accordance with the role and tailor services to user/client requirements within remit and escalate service gaps/feedback as appropriate * support the effective utilisation of resources within the designated area of responsibility, ensuring that the work area’s education/research requirements are effectively met * lead by example by demonstrating a strong adherence to established WHS and compliance procedures, and maintain professionalism in all customer-facing activities and communications * support teaching operations and deliver training to facility users in the safe operation of equipment, building inductions, and general laboratory procedures * contribute to a positive, professional and customer focused team culture * collaborate with other technical support teams across the university and support the operations of projects managed centrally as required. **About you** * bachelor's degree in chemical engineering or in a related field or relevant training and experience * experience in providing technical support, training, and routine maintenance on common chemical engineering or laboratory equipment in a research or teaching laboratory environment * experience engaging with external parties or contractors to coordinate repair or procurement of equipment to maintain research continuity * experience in the safe handling/storage/disposal of biological and hazardous substances (e.g., chemicals, waste, compressed gases and cryogens) and relevant experience in adhering to and improving WHS compliance in modern laboratory environments * strong communication and relationship building skills, with an ability to establish and maintain working relationships with customers * full strength and range of movement in both arms and flexible joints to lift, carry, push, pull a variety of loads; ability to manipulate items and tolerate repetitive physical tasks * possess experience or qualification in process control, industrial chemical engineering and WHS compliance or other relevant practical engineering skills (electronics, additive manufacturing, machining, CAD) (desirable). **Sponsorship / work rights for** **Australia** You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment. **Pre-employment checks** Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to [Prevent and Eliminate Gender-Based Violence](https://www.sydney.edu.au/about-us/vision-and-values/safety-and-respect/sexual-harm-and-gender-based-violence.html) you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. **EEO statement** At the University of Sydney, our shared values are [trust, accountability and excellence](https://www.sydney.edu.au/about-us/vision-and-values.html) and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to [diversity and inclusion](https://www.sydney.edu.au/about-us/vision-and-values/diversity.html), evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of [Aboriginal and Torres Strait Islander People](https://www.sydney.edu.au/about-us/careers-at-sydney/indigenous-careers.html), [women](https://www.sydney.edu.au/about-us/vision-and-values/diversity/gender-equity.html), [people living with a disability](https://www.sydney.edu.au/about-us/careers-at-sydney/careers-for-people-with-disability.html), [people from culturally and linguistically diverse backgrounds](https://www.sydney.edu.au/about-us/vision-and-values/diversity/cultural-diversity.html), and those who identify as [LGBTQIA+](https://www.sydney.edu.au/about-us/vision-and-values/diversity/lgbtiq-community.html). We welcome applications from candidates from all backgrounds. We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. [Find out more about our work on diversity and inclusion](http://sydney.edu.au/about-us/vision-and-values/diversity.html). **How to apply** Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the **Apply** button at the top of the page. For employees of the University or contingent workers, please login into your [**Workday**](https://sydney.edu.au/workday) account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply. For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Kevin Lim, Recruitment Operations by email to [kevin.lim@sydney.edu.au](mailto:kevin.lim@sydney.edu.au). **©** The University of Sydney The University reserves the right not to proceed with any appointment. Click to view the [Position Description](https://unisyd.sharepoint.com/:b:/s/WorkdayIntegration/IQAMFtUXkONXRrlfePHNQ8AqAR5Z9jDUv3SdCaqyf7uyYQs?download=1) for this role. **Applications Close** Monday 29 June 2026 11:59 PM", "summaryDescription" : "Technical Officer (Chemical and Biomolecular Engineering) at The University of Sydney. Skills: Technical support, Laboratory operations, WHS compliance. Deliver technical support. Deliver technical services", "postedDate" : "2026-06-16T03:44:04.607", "createdAt" : "2026-06-16T03:44:04.600", "lastUpdated" : "2026-06-16T12:22:32.535", "ingestTimestamp" : "2026-06-16T03:44:04.600", "mongoId" : "6a305571f292fd229cf1f9c0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://usyd.wd105.myworkdayjobs.com/USYD_EXTERNAL_CAREER_SITE/job/Darlington-Campus/Technical-Officer--Chemical-and-Biomolecular-Engineering-_0152371-2", "salaryAnnualMin" : 222560, "salaryAnnualMax" : 222560, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Equipment operation", "Procedure preparation", "Safety compliance", "Problem solving", "Relationship building", "Technical support", "Laboratory operations", "WHS compliance", "Technical services", "Research support", "Teaching support", "Laboratory equipment maintenance", "Inventory management", "Safety documentation development", "Process control", "Industrial chemical engineering", "Electronics", "Additive manufacturing", "Machining", "CAD", "Chemical engineering", "Biomolecular engineering", "Hazardous substances", "Compressed gases", "Cryogens", "Biological substances" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176f474d8ee00a0c1b5d5", "title" : "Mechanical Technician, Data Center Engineering and Operations, Data Center Engineering and Operations", "company" : "Amazon Data Services Sweden AB", "industry" : "Systems, Quality, Security Engineering, Tech Ops Engineering, Cloud Computing", "salary" : { "min" : 385000.0, "max" : 505000.0, "currency" : "SEK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Mechanical Technician in Vasteras, Sweden, adjusted for the technology industry and company size." }, "location" : "Vasteras, Vastmanland County, SWE", "locations" : [ "Vasteras, Vastmanland County, SWE" ], "timestamp" : "2026-06-15T02:24:18.638", "fingerprint" : "9726ecf1ef63add8da82b35a1052909b434b5d8022a479d21f726ceb8b7bb672", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10436718/apply", "externalId" : "d9574ef5-48de-4c40-84f3-2217eb3a0396", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vasteras", "state" : "Vastmanland County", "country" : "Sweden", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "59.6110992,16.5463679" } ], "locationText" : "Vasteras, Vastmanland County, Sweden", "employmentType" : "FULL_TIME", "technicalSkills" : "Mechanical equipment, Electrical equipment, Controls equipment", "professionalSkills" : [ "Operations management", "Maintenance planning", "Root cause analysis", "Risk assessment", "Method statements" ], "hardSkillsList" : [ "Filter changes", "Tank inspections", "Legionella testing", "Pump maintenance" ], "softSkillsList" : [ "Mentoring", "Guidance" ], "hardSkills" : [ { "name" : "Filter changes", "level" : "intermediate" }, { "name" : "Tank inspections", "level" : "intermediate" }, { "name" : "Legionella testing", "level" : "intermediate" }, { "name" : "Pump maintenance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" }, { "name" : "Guidance" } ], "majorSkills" : "Mechanical equipment maintenance, Cooling systems operation, Troubleshooting", "majorSkillsList" : [ "Mechanical equipment maintenance", "Cooling systems operation", "Troubleshooting" ], "coreResponsibilities" : "Ensure operation of cooling equipment, Maintain mechanical equipment, Maintain electrical equipment, Maintain controls equipment, Maintain high reliability, Maintain performance, Reduce operating costs, Troubleshoot cooling equipment, Plan preventative maintenance, Coordinate preventative maintenance, Conduct preventative maintenance, Identify root causes of faults, Plan corrective maintenance, Deliver corrective maintenance, Purchase spares, Purchase parts, Store spares, Store parts, Mentor technicians, Guide technicians, Supervise contractors, Perform filter changes, Perform tank inspections, Perform legionella testing, Perform pump maintenance, Perform first level troubleshooting, Develop risk assessments, Implement risk assessments, Develop method statements, Implement method statements, Take daily operational readings, Provide readings for reporting, Input EAM data, Manage EAM data, Update maintenance reports, Update maintenance planners, Perform basic support concepts, Prioritize tasks", "teamCollaboration" : "Cross-functional teams; Work with AWS teams", "domainKnowledge" : "Data center operations; Cooling systems; Mechanical infrastructure; Electrical infrastructure; Controls infrastructure", "domainList" : [ "data-center-operations", "cooling-systems", "mechanical-infrastructure", "electrical-infrastructure", "controls-infrastructure" ], "domainSpecificKnowledge" : [ "Data center operations", "Cooling systems", "Mechanical infrastructure", "Electrical infrastructure", "Controls infrastructure" ], "toolProficiency" : [ "EAM" ], "documentationSkills" : "Maintenance reports; Maintenance planners", "innovationCreativity" : "Drive innovation", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "Work on call, Work out of hours, Travel between sites", "outcomesObjectives" : "Maintain better than 99.999% uptime; Keep operating costs at minimum", "qualificationsBasic" : "2+ years mechanical equipment experience, Ability to travel between sites, EU Drivers license", "qualificationsPreferred" : "Cooling systems experience, Troubleshooting cooling equipment, Training in cooling systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Data Center Engineer (Mechanical Equipment) will be responsible for ensuring the overall operation and maintenance of all cooling and associated mechanical / electrical / controls equipment within the nominated Datacenters. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The Data Center Engineering Technician (Mechanical Equipment) will continue to maintain high reliability and performance while keeping operating costs in facilities at a minimum, the engineer will drive innovation to reduce operational costs. The Data Center Engineer (Mechanical Equipment) are Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting for cooling equipment including Air Handling Units, Computer Room Air Handling Units and ancillary equipment initially, with scope to increase in the future to other mechanical infrastructure. They will plan, coordinate, manage and conduct preventative maintenance on assigned equipment. They will also identify root causes of faults, plan and deliver reactive and corrective maintenance. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities • Plan out, prepare sequence of operations and deliver preventative maintenance across all nominated Data Center sites. • Identify, purchase and store spares and parts required for planned and reactive works. • Conduct root cause analysis on failures and action remediation. • Mentor and guide on site Engineering Operations Technicians unfamiliar with the equipment for immediate on site reaction during an event. • Supervise contractors who perform servicing or preventive maintenance. • Perform maintenance tasks to include: filter changes, tank inspections, legionella testing, pump maintenance. • Perform first level trouble-shooting. • Develop and implement risk assessments and method statements for works. • Work on call or out of hours when required, though standard working arrangement will be Monday to Friday normal office hours. • Take daily operational readings and provide to Senior Engineers for metrics reporting. • Input and management of EAM for assigned assets. • Update maintenance reports and planners. • Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization. Travel Between Data Center sites is involved About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 2+ years of relevant work experience within the mechanical equipment field. (Pumps, engines, cooling systems etc) - Ability to travel between all nominated sites on a daily or weekly basis. - EU Drivers license. Preferred Qualifications: - Particular experience in cooling systems (AHUs, CRAHUs, HVAC systems, Generators, Pumps, industrial water systems) is advantageous. - Demonstrated capability in understanding and troubleshooting of cooling equipment and fundamentals. - Training or certification in cooling systems a strong benefit. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Mechanical Technician, Data Center Engineering and Operations, Data Center Engineering and Operations at Amazon Data Services Sweden AB. Skills: Mechanical equipment maintenance, Cooling systems operation, Troubleshooting. Ensure operation of cooling equipment. Maintain mechanical equipment", "postedDate" : "2026-06-13T04:27:00.739", "createdAt" : "2026-06-13T04:27:00.739", "lastUpdated" : "2026-06-15T02:24:18.638", "ingestTimestamp" : "2026-06-13T04:27:00.739", "mongoId" : "6a2176f474d8ee00a0c1b5d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10436718/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Filter changes", "Tank inspections", "Legionella testing", "Pump maintenance", "Mentoring", "Guidance", "Mechanical equipment maintenance", "Cooling systems operation", "Troubleshooting", "Operations management", "Maintenance planning", "Root cause analysis", "Risk assessment", "Method statements", "Data center operations", "Cooling systems", "Mechanical infrastructure", "Electrical infrastructure", "Controls infrastructure", "EAM" ], "skillCount" : 20, "jobCategory" : "engineering", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68c2e424f8b1b0376634c604", "title" : "Maintenance and Engineering Manager", "company" : "Amazon Commercial Services Pty Ltd", "industry" : "Facilities, Maintenance, Real Estate, Real Estate/facilities, Logistics", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Logistics in Sydney, Australia, adjusted for company size and industry." }, "location" : "Sydney, New South Wales, AUS", "locations" : [ "Sydney, New South Wales, AUS" ], "timestamp" : "2026-06-16T05:08:31.917", "fingerprint" : "966130cf343d18d3bb10e9d075fa67cc8e8f45d928d97c9fc8f75a900d5d175b", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3076937/apply", "externalId" : "367be864-f3a8-4d7b-9607-74d13b6368ec", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking for an experienced Maintenance and Engineering Manager to join the team and lead our Reliability Maintenance and Engineering Team at our Fulfillment Center (FC) in Horsley Park. The Maintenance and Engineering Manager is the line manager for a team of up to 10 including Maintenance Supervisors and Technicians (fitters and electricians). They maintain the focus on safety by training, developing and coaching their team. They deliver a high level of equipment availability by ensuring all preventative maintenance is conducted and internal processes and procedures are followed. Learn more about Amazon RME in Australia Key job responsibilities • Lead, support and mentor the maintenance team, ensuring site operations are maintained in a safe, standard and efficient manner. • Work with the team and the wider network to harness the technical expertise available and build solutions. • Support the Senior Maintenance and Engineering Manager as they work with the Site Safety department & Site Leadership to implement, record and audit safety and statutory compliance programs to provide a safe working environment for all staff. • Implement network standards and focus on preventative maintenance to provide a high level of equipment availability to our internal customers. • Ensure sufficient technical coverage is available for the shifts by organising and directing the training program for the team. • Manage local projects or support Australia wide projects as assigned by the Senior Regional Maintenance and Engineering Manager. Basic Qualifications: - Demonstrated leadership experience in a dynamic, fast-paced environment. - Experience delivering leadership to a team of +10 direct reports, with an emphasis on growth and development and team member engagement. - Experience in liaising and managing relationships between a variety of stakeholders including third-party vendors. - Formal trade qualifications in Mechanical or Electrical Engineering, or a degree in a technical discipline (Industrial, Electrical, Mechanical, Civil). - Experience of automated equipment including packaging machinery, sortation, and conveyor systems. Preferred Qualifications: - Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. - Experience of working with statutory regulations such as compliance checks and machine safety protocols - Experience of using data analysis tools and PLC-based control systems - Experience with project management or Kaizen, Lean, Six Sigma processes - Experience with Computerised Maintenance Management Systems (CMMS) Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Maintenance and Engineering Manager at Amazon Commercial Services Pty Ltd", "postedDate" : "2026-06-14T19:43:55.435", "createdAt" : "2026-06-14T19:43:55.435", "lastUpdated" : "2026-06-16T05:08:31.917", "ingestTimestamp" : "2026-06-14T19:43:55.435", "mongoId" : "68c2e424f8b1b0376634c604", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3076937/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30606ef292fd229cf8d379", "title" : "Senior Full-Stack Engineer - Broker API (Partner-Facing Application)", "company" : "Alpaca", "industry" : "FinTech", "salary" : { "min" : 4500000.0, "max" : 7500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Full-Stack Engineer in FinTech, adjusted for remote global (APAC) employment and company size." }, "location" : "Remote - Global (APAC Time Zone)", "locations" : [ "Remote - Global (APAC Time Zone)" ], "timestamp" : "2026-06-16T07:23:41.473", "fingerprint" : "dde8460fb74e93342973b8732bb9db50027fd1da80d40630ef001a2aabcf8136", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/alpaca/jobs/6020653004", "externalId" : "6020653004", "industryFunction" : { }, "structuredLocations" : [ { "continent" : "as", "workMode" : "remote" } ], "locationText" : "", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "TypeScript, React, Golang, C#, HTML, CSS, TailwindCSS, SQL, PostgreSQL, REST APIs", "professionalSkills" : [ "Systems design", "Architectural design", "Stakeholder requirements translation" ], "hardSkillsList" : [ "Full-stack development", "API design" ], "hardSkills" : [ { "name" : "Full-stack development", "level" : "intermediate" }, { "name" : "API design", "level" : "intermediate" } ], "majorSkills" : "Full-Stack Development, Broker API, Partner-Facing Applications", "majorSkillsList" : [ "Full-Stack Development", "Broker API", "Partner-Facing Applications" ], "coreResponsibilities" : "Design systems, Implement systems, Maintain systems, Build features end to end, Streamline workflows, Reduce manual effort, Provide customer support, Drive architectural design, Shape scalable systems, Shape intuitive systems, Shape reliable systems, Collaborate with cross-functional teams, Deliver impactful solutions, Contribute to API design, Contribute to product features, Mentor other developers, Contribute to technical strategy", "teamCollaboration" : "Cross-functional teams; Collaborative team", "domainKnowledge" : "Financial services; Brokerage infrastructure; Financial markets", "domainList" : [ "financial-services", "brokerage-infrastructure", "financial-markets" ], "domainSpecificKnowledge" : [ "Financial services", "Brokerage infrastructure", "Financial markets" ], "toolProficiency" : [ "Docker", "Kubernetes" ], "innovationCreativity" : "Innovative solutions", "qualificationsBasic" : "5+ years full-stack development, TypeScript/React experience, Proficient in TypeScript, Proficient in React, Proficient in Golang or C#, Proficient in HTML, Proficient in CSS frameworks, Excellent communication skills, Excellent collaboration skills, Collect and translate stakeholder requirements, Build user-facing features end-to-end, Experience with SQL, Experience with relational databases, Experience with REST APIs", "qualificationsPreferred" : "Algo trading experience, GCP experience, Financial markets experience, Docker experience, Kubernetes experience, Startup experience, Remote work experience, React Native experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Your Role: As a Senior Full-Stack Engineer, you will be responsible for designing, implementing, and maintaining systems and services that form the foundation of Alpaca and empower millions of users who trade billions of dollars worth of assets. The Broker API Team builds and maintains the Broker API Dashboard, a user-facing platform that helps partners track performance, manage operations, and access the features they need to support their users. We work closely with internal teams and partners to understand real-world needs and turn them into reliable, easy-to-use tools that improve efficiency and provide better visibility into their operations. For this role, we seek an experienced Senior Fullstack engineer dedicated to delivering seamless and high-quality software solutions for our partners. The ideal candidate has a proven track record of designing and building scalable applications and is comfortable challenging conventions and advocating for innovative solutions. In this position, you will have the autonomy to architect and implement solutions that meet our strategic objectives, while also actively contributing to the goal-setting process alongside a collaborative, cross-functional team. Things You Get To Do: Take ownership of high-visibility, high-impact initiatives with autonomy and accountability. Work across domains to build features end to end, gaining exposure to the full spectrum of Alpaca’s infrastructure. Stay deeply connected to the needs of our partners, building tools that streamline workflows and reduce manual effort. Play a key role in helping our partners succeed providing world-class customer support. Drive architectural design conversations, helping shape scalable, intuitive, and reliable systems. Collaborate closely with cross-functional teams to deliver impactful solutions. Opportunity to contribute to API design and product features within our ecosystem A unique opportunity to mentor other developers and contribute to the overall technical strategy of our company. Who You Are (Must-Haves): 5+ years of experience in full-stack development with TypeScript/React. Proficient in TypeScript and React. Proficient in at least one modern systems programming language like Golang or C#. Proficient in HTML and CSS frameworks such as TailwindCSS. Excellent communication and collaboration skills. Ability to collect and translate stakeholder requirements into fully realized features. Proven track record of building user-facing features end-to-end Passionate about creating intuitive and performance user interfaces. Experience with SQL and relational databases, preferably PostgreSQL. Experience with REST APIs and best practices. Attention to detail and an appreciation for design aesthetics. Who You Might Be (Nice-to-Haves): Algo trading experience (either professional or personal). Experience with major cloud platforms (we primarily use GCP). Experience or understanding of financial markets. Experience with Docker and Kubernetes. Experience working at a startup. Experience working remotely. Experience building Mobile Apps with React Native How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy", "summaryDescription" : "Senior Full-Stack Engineer - Broker API (Partner-Facing Application) at Alpaca. Skills: Full-Stack Development, Broker API, Partner-Facing Applications. Design systems. 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It’s a hands-on execution role managing parallel workflows, partnering across Legal, CS, and ACO Operations, and working directly in CRM/CLM systems. You’ll serve as operational support for the contracting pipeline during the highest-volume season. This is a contract role of up to 40 hours per week ending October 30th. WHO WE ARE Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes. Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare. WHAT YOU'LL DO CONTRACTING & LEGAL OPERATIONS - Upload legal contracts into Ironclad, manage version control, and ensure accuracy of data - Facilitate contract execution, monitor signature status, and provide visibility into contracting pipeline health. - Conduct audits of executed agreements to validate deal terms, metadata mapping, and compliance with internal contracting standards. - Run pricing of deals through Pearlsights, our internal tool for underwriting, and propose the best option for specific clients PROVIDER ROSTER SUBMISSION & DEAL OPERATIONS - Contribute to final provider roster submission processes, including roster uploads, metadata validation, TIN/track allocation and pricing coordination, quality control, final allocation management in RMS (Pearl's internal roster management system), and client roster attestations. - Ensure final deal terms are accurately reflected in contracts and related reporting systems. - Track submission milestones, surface risks, and ensure all provider roster and contracting requirements are completed on time. WHAT YOU’LL BRING - 2-3 years of experience in operations, customer success operations, revenue operations, business operations, consulting, or related functions - Experience working cross-functionally across operational, commercial, and technical teams - Strong coordination instincts — you know how to keep multiple work streams moving simultaneously and surface the right issues to the right people - Clear written communicator; comfortable drafting escalation summaries, status updates, and stakeholder-facing notes - Comfortable operating in a fast-moving environment with seasonal urgency OUR VALUES \uD83E\uDD1D Collaborate to Innovate: We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions. \uD83D\uDDE3️ Trust Through Transparency: We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate, from building products to fostering relationships, and is crucial to our ability to communicate openly and gain trust. ❤️ Serious Impact, Big Heart: We go above and beyond with our efforts to empower proactive, patient-centered care — and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination. We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination. WHAT WE OFFER The expected offer for this role includes the following components: - Duration: This is a contract role up to 40 hours per week ending October 30, 2026. - Hourly Range: $50 per hour Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location. AGENCY SUBMISSIONS We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired. THE INTERVIEW PROCESS While steps may vary by role, you can typically expect: 1. Hiring Manager Interview: A deeper-dive conversation with your potential manager. 2. 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We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: The CX Strategy & Ops Lead is responsible for designing & executing the customer support strategy to ensure that the company provides an exceptional customer experience at scale. As a strategic partner to CX Leadership, they will partner with cross-functional teams to identify and prioritize customer needs, pain points, and opportunities for improvement, and develop and implement strategies, programs, processes and technology to deliver high-value, personalized support for a diverse array of users. The CX Strategy & Ops Lead will define and track key performance metrics to measure the effectiveness of customer support initiatives; They'll stay up to date on industry trends and best practices in customer support to ensure Notion is at the leading edge. They will identify areas to leverage AI to increase CX efficiency and effectiveness and maximize the impact of our support offering across both digital and human experiences. They will need to have strong project management skills, excellent communication and interpersonal skills, and be able to work collaboratively with cross-functional teams to bring strategies to life. WHAT YOU'LL ACHIEVE: - Own the execution of the customer support strategy to ensure that the company provides an exceptional customer experience at-scale for all Notion users. - Identify and implement operating frameworks to streamline customer support operations - including capacity planning, targeting setting, customer segmentation and targeted CX engagements, etc. - Refine and track key performance metrics (CSAT, FRT, Churn, Usage metrics, etc.) to measure the effectiveness of customer support initiatives. - Build a robust forecasting and analytics process to determine trends across demand, capacity, churn, ticket volume etc. -- and what we should do about it - Help project manage enhancements/changes to tech stack for CX (including Zendesk, Gainsight, Decagon, etc.). - Influence decision making, problem solving, and programs for CX across programs, projects, and teams. - Continuously automate and scale our customer journey, touch-points, triggers, and playbooks. - Introduce and track new metrics to ensure our CX business is performing efficiently, predictably and effectively from a financial perspective - Operate as both an extension of the CX and RevOps Leadership teams to ensure cross-functional alignment with broader GTM and Company strategy - Set annual and semi-annual plans that create customer value at-scale: Guide and define headcount, opex, and OKRs - Serve as a strategic trusted advisor to Head of CX and CX Leadership team SKILLS YOU'LL NEED TO BRING: - 8+ years of experience in customer support and success strategy and operations. - 3+ years of people leadership experience - Passion for improving the Customer Experience and Customer Value - Strong project management skills, with the ability to manage multiple projects simultaneously in a fast-paced, high-growth environment. - Excellent communication and interpersonal skills. You are a skilled dots-connector and expert in working collaboratively with cross-functional teams to get things done. You’re experienced in communicating across levels and audiences, from technical ICs up to C-Suite and/or Board - Strong analytical skills, with the ability to analyze data and make data-driven syntheses, diagnose and scope problems, inform and gain buy-in to recommendations, and track success. - AI-first approach — Experience implementing digital and/or scaled programs to increase efficiency while improving customer outcomes. AI-first approach towards building and implementing RevOps methodologies NICE TO HAVES: - Bachelor's degree in Business Administration, Marketing, or a related field. - Experience leading customer support and success teams - Experience leading data engineering, AI and automation teams - Positive attitude and enthusiasm to make an impact! Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $230,000 - $270,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.", "summaryDescription" : "Customer Experience Strategy & Operations Lead at Notion. Drive customer success. Manage customer relationships", "createdAt" : "2026-06-16T00:26:24.759", "lastUpdated" : "2026-06-16T08:49:34.815", "ingestTimestamp" : "2026-06-16T00:26:24.759", "mongoId" : "6a305046f292fd229ceee644", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 185000, "salaryAnnualMax" : 265000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305649f292fd229cf26d26", "title" : "Sr. Prototyping Architect, AWS Prototyping and AI Customer Engineering (PACE)", "company" : "Amazon Web Services Canada, Inc.", "industry" : "Solutions Architect, Solution Architect, Cloud Computing", "salary" : { "min" : 146000.0, "max" : 211600.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Toronto, Ontario, CAN", "locations" : [ "Toronto, Ontario, CAN" ], "timestamp" : "2026-06-16T08:43:09.321", "fingerprint" : "1794540c9b1db75187b89301fc769760cb9ccbfb458d517a5ceaaaf168e58274", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10449045/apply", "externalId" : "decadc61-ab2e-4f68-a88c-042e2692b2fe", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Python, Java, C++, Machine Learning, Deep Learning, Natural Language Processing, Computer Vision, Cloud Computing, AWS, Azure, GCP, Distributed Systems, Data Structures, Algorithms, Software Development, API Development, Databases, SQL, NoSQL, Containerization, Docker, Kubernetes, MLOps", "professionalSkills" : [ "System Design", "Problem Solving", "Analytical Skills", "Technical Leadership", "Project Management" ], "hardSkillsList" : [ "Software Engineering", "Machine Learning Engineering", "AI Development", "Cloud Architecture", "Data Engineering", "Algorithm Design", "System Optimization" ], "hardSkills" : [ { "name" : "Software Engineering", "level" : "intermediate" }, { "name" : "Machine Learning Engineering", "level" : "intermediate" }, { "name" : "AI Development", "level" : "intermediate" }, { "name" : "Cloud Architecture", "level" : "intermediate" }, { "name" : "Data Engineering", "level" : "intermediate" }, { "name" : "Algorithm Design", "level" : "intermediate" }, { "name" : "System Optimization", "level" : "intermediate" } ], "majorSkills" : "Machine Learning, AI Development, Cloud Computing, Distributed Systems", "majorSkillsList" : [ "Machine Learning", "AI Development", "Cloud Computing", "Distributed Systems" ], "coreResponsibilities" : "Design and implement scalable AI/ML solutions, Develop and deploy machine learning models, Build and maintain data pipelines, Collaborate with cross-functional teams, Optimize model performance and efficiency, Stay up-to-date with AI/ML advancements, Contribute to architectural decisions, Mentor junior engineers", "teamCollaboration" : "Cross-functional teams; Engineering teams; Product managers; Research scientists", "projectManagementSkills" : [ "Agile methodologies", "Scrum", "Project planning" ], "domainKnowledge" : "Artificial Intelligence; Machine Learning; Deep Learning; Cloud-native architecture; Large-scale systems", "domainList" : [ "artificial-intelligence", "machine-learning", "deep-learning", "cloud-native-architecture", "large-scale-systems" ], "domainSpecificKnowledge" : [ "Artificial Intelligence", "Machine Learning", "Deep Learning", "Cloud-native architecture", "Large-scale systems" ], "toolProficiency" : [ "TensorFlow", "PyTorch", "Scikit-learn", "Spark", "Hadoop", "Git", "JIRA" ], "communicationSkills" : "Technical presentations; Documentation", "documentationSkills" : "Technical documentation; Architecture diagrams", "continuousLearning" : "Professional development; Attending conferences", "innovationCreativity" : "Research and development; Prototyping", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Analytical thinking", "qualificationsBasic" : "Bachelor's degree or equivalent practical experience, 5+ years of experience in software development, Experience with cloud computing services (AWS, Azure, GCP), Experience with large-scale distributed systems, Experience with machine learning or AI development", "qualificationsPreferred" : "Master's degree or PhD in Computer Science or related field, Experience with MLOps practices, Experience with containerization technologies (Docker, Kubernetes), Experience with data processing and analytics tools, Publications in relevant AI/ML conferences or journals", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Build the future of AI innovation alongside AWS's most forward-thinking customers. The AWS Prototyping and AI Customer Engineering (PACE) team transforms ambitious ideas into working Generative AI and Agentic AI prototypes in days and weeks - not months - and we need world-class builders who can turn customer visions into reality. If you're passionate about full-stack development, love experimenting with cutting-edge AI technologies, and thrive on shipping prototypes that demonstrate what's possible with large language models, autonomous agents, and multi-agent systems, this is your opportunity to make history. In this role, you'll work hands-on with customers to architect and build production-ready AI prototypes using the latest Generative AI technologies - from prompt engineering and RAG architectures to function calling, autonomous agents, and complex multi-agent orchestration. You'll leverage AI-driven development tools to write code faster, exploring agentic workflows where AI systems can reason, plan, use tools, and collaborate to solve complex problems. You'll be a full-stack developer comfortable with multiple languages and frameworks, combining modern application patterns with AWS AI services to rapidly deliver solutions that showcase the transformative potential of Generative AI and Agentic AI. This isn't traditional consulting - you'll be writing code, making architectural decisions about agent behaviors and LLM integrations, and creating breakthrough experiences that influence how organizations globally approach AI adoption. Position requires travel - generally 25% Key job responsibilities - Architect and build working Generative AI and Agentic AI prototypes directly with customers using AWS AI services (Bedrock, SageMaker, Q Developer) and cloud-native architectures, including autonomous agents, multi-agent systems, RAG architectures, and LLM-powered applications that demonstrate production-ready solutions - Leverage AI-driven development tools (Cursor, Kiro, Q Developer, Cline, Windsurf) to accelerate prototype development, implementing patterns like prompt engineering, function calling, agent orchestration, and tool use - Serve as a trusted technical advisor to customers on LLM selection, agent design patterns, agentic architectures, and AI adoption strategies, guiding them through complex technical decisions and trade-offs - Collaborate with Technical Program Managers and Design Technologists to deliver customer engagements on time, while partnering with AWS service teams to provide feedback and influence AI product roadmaps - Create and share reusable patterns and thought leadership through agent frameworks, code libraries, technical content, whitepapers, blogs, and conference presentations that accelerate Generative AI and Agentic AI adoption across the AWS customer base A day in the life Your morning starts with team standup where you and fellow Prototyping Architects align with your Technical Program Manager on customer momentum, breakthrough patterns, and hard problems at agentic AI's edge. Then into deep coding work building transformative agentic solutions, orchestrating multi-agent patterns integrated with AWS AI services. You make architectural decisions that drive measurable business outcomes: faster resolution, smarter recommendations, autonomous scaling. Mid-morning brings a strategic conversation with customer leadership on how agentic architectures power their business. Afternoon: architecting a retail shopping assistant with specialized agents, collaborating with Design Technologists. You document edge cases and patterns that become blueprints for future engagements. As day closes, you're context-switching between production code, architectural decisions, and translating innovation into strategic language for leadership. You're building solutions that illuminate the path for how enterprises adopt transformative AI. About the team The PACE team accelerates innovation for AWS customers, setting the direction for enterprise adoption. We're builders: Design Technologists, Technical Program Managers, and Prototyping Architects building solutions with world-class engineers using emerging technologies. We operate at technology's bleeding edge, embracing high-judgment experimentation as a catalyst for breakthrough innovation. We own decisions, partner with forward-thinking customers across industries, and move at unprecedented speed, delivering functional prototypes in weeks and scaling learnings across enterprises. Our work shapes how industries adopt transformative technology. We engage with customer executives, collaborate on novel problems, and drive impact globally. Basic Qualifications: - Knowledge of cloud architecture - 7+ years of design, implementation, or consulting in applications and infrastructures experience Preferred Qualifications: - Knowledge of software development tools and methodologies - AWS Certifications (Solutions Architect, Developer, or Machine Learning) or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, ON, Toronto - 146,000.00 - 211,600.00 CAD annually", "summaryDescription" : "Sr. Prototyping Architect, AWS Prototyping and AI Customer Engineering (PACE) at Amazon Web Services Canada, Inc.. Skills: Machine Learning, AI Development, Cloud Computing, Distributed Systems. Design and implement scalable AI/ML solutions. Develop and deploy machine learning models", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T22:01:33.319", "lastUpdated" : "2026-06-16T08:43:09.321", "ingestTimestamp" : "2026-06-15T22:01:33.319", "mongoId" : "6a305649f292fd229cf26d26", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10449045/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Software Engineering", "Machine Learning Engineering", "AI Development", "Cloud Architecture", "Data Engineering", "Algorithm Design", "System Optimization", "Machine Learning", "Cloud Computing", "Distributed Systems", "System Design", "Problem Solving", "Analytical Skills", "Technical Leadership", "Project Management", "Agile methodologies", "Scrum", "Project planning", "Artificial Intelligence", "Deep Learning", "Cloud-native architecture", "Large-scale systems", "TensorFlow", "PyTorch", "Scikit-learn", "Spark", "Hadoop", "Git", "JIRA" ], "skillCount" : 29, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a307f62f292fd229c058aac", "title" : "Director of Research and Engineering, Health and Home", "industry" : "Healthcare", "salary" : { "min" : 250000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Research and Engineering in Mountain View, CA, adjusted for the healthcare industry and director-level seniority." }, "location" : "[Mountain View, CA, USA, [100 Bay Vw Dr, Mountain View, CA 94043, USA], Mountain View, 94043, CA, US]", "locations" : [ "[Mountain View, CA, USA, [100 Bay Vw Dr, Mountain View, CA 94043, USA], Mountain View, 94043, CA, US]" ], "timestamp" : "2026-06-16T14:40:16.845", "fingerprint" : "2dcff30a13f8a7f568f69f39dde631d8ef18daa225cada80b6537ea1cb693bc4", "source" : "google", "language" : "en", "externalId" : "112964911318868678", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mountain View", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3893889,-122.0832101" } ], "locationText" : "Mountain View, California, United States", "experienceLevel" : "Director", "summaryDescription" : "Director of Research and Engineering, Health and Home", "postedDate" : "2026-06-16T01:50:04.497", "createdAt" : "2026-06-16T01:50:04.497", "lastUpdated" : "2026-06-16T14:40:16.845", "ingestTimestamp" : "2026-06-16T01:50:04.497", "mongoId" : "6a307f62f292fd229c058aac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 250000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.5555556, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "collaboration with engineering operations and customer facing teams jobs", "metadata" : { "title" : "collaboration with engineering operations and customer facing teams" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 145216, "totalPages" : 2905, "hasNext" : true, "hasPrevious" : false } }

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