{ "count" : 56599, "data" : [ { "id" : "6a3054daf292fd229cf1b20b", "title" : "Administrative Support", "company" : "Expeditors", "industry" : "Financial Services", "salary" : { "min" : 42000.0, "max" : 55000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry Level Administrative Support in Eagan, United States, adjusted for the logistics industry and company size." }, "location" : "Eagan, MN, United States", "locations" : [ "Eagan", "MN", "United States" ], "timestamp" : "2026-06-16T07:56:26.467", "fingerprint" : "34c974e55771a998f6d5b6c0c5d43f5b53d27935784a5f567811f9766f291b55", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Expeditors/744000132258259-administrative-support", "externalId" : "744000132258259", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Eagan", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.8181730,-93.1659179" } ], "locationText" : "Eagan, Minnesota, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "MS Excel, MS Word", "hardSkillsList" : [ "Invoice processing", "Data entry" ], "hardSkills" : [ { "name" : "Invoice processing", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" } ], "majorSkills" : "Invoice processing, Data entry", "majorSkillsList" : [ "Invoice processing", "Data entry" ], "coreResponsibilities" : "Complete weekly invoice recaps, Upload documents into portals, Send out completed invoices, Process payable invoices, Process daily check requests, Monitor branch training reports, Data Entry, Monitor branch EDE report, Answer incoming calls, Sort incoming mail, Manage incoming checks", "teamCollaboration" : "Team environment", "domainKnowledge" : "International logistics; Global trade; Global supply chain management", "domainList" : [ "international-logistics", "global-trade", "global-supply-chain-management" ], "domainSpecificKnowledge" : [ "International logistics", "Global trade", "Global supply chain management" ], "toolProficiency" : [ "MS Excel", "MS Word" ], "communicationSkills" : "Communicate clearly", "continuousLearning" : "Training and Personnel Development Program", "qualificationsBasic" : "Accounting knowledge, Effective interpersonal skills, Listen, comprehend, communicate clearly, Good computer skills, Fluent in English", "qualificationsPreferred" : "Likes to work in a team environment, Pro-active approach, Organizational skills, Attention to Detail", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We take care of our employees, and they take care of our customers! Become a full-time member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Major Duties and Responsibilities * Complete weekly invoice recaps * Uploading documents into various portals * Send out completed invoices * Process payable invoices booking * Process daily check requests * Monitor branch training reports * Data Entry * Monitor branch EDE report * Answer incoming calls * Sort incoming mail * Manage incoming checks ## Qualifications * Accounting knowledge * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Likes to work in a team environment * Pro-active approach, strong organizational skills * Strong Attention to Detail * Good computer skills (MS Excel, MS Word) * Fluent in English ## Additional Information Expeditors offers excellent benefits: * Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus", "summaryDescription" : "Administrative Support at Expeditors. 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Become a full-time member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Major Duties and Responsibilities * Complete weekly invoice recaps * Uploading documents into various portals * Send out completed invoices * Process payable invoices booking * Process daily check requests * Monitor branch training reports * Data Entry * Monitor branch EDE report * Answer incoming calls * Sort incoming mail * Manage incoming checks ## Qualifications * Accounting knowledge * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Likes to work in a team environment * Pro-active approach, strong organizational skills * Strong Attention to Detail * Good computer skills (MS Excel, MS Word) * Fluent in English ## Additional Information Expeditors offers excellent benefits: * Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus", "summaryDescription" : "Administrative Support at Expeditors. Skills: Invoice processing, Data Entry. Complete weekly invoice recaps. Upload documents into portals", "postedDate" : "2026-06-15T18:03:58.000", "createdAt" : "2026-06-15T21:42:13.638", "lastUpdated" : "2026-06-16T06:22:09.924", "ingestTimestamp" : "2026-06-15T21:42:13.638", "mongoId" : "6a304f64f292fd229cee7524", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 55000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Data Entry", "Invoice processing", "Logistics", "International logistics", "Global trade", "Global supply chain management", "MS Excel", "MS Word" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 928.9891, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6afe74d8ee00a090fac4", "title" : "Administrative Support Specialist", "company" : "Electrosoft", "industry" : "Government", "salary" : { "min" : 70000.0, "max" : 80000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "District of Columbia, United States", "locations" : [ "District of Columbia", "United States" ], "timestamp" : "2026-06-15T13:28:49.187", "fingerprint" : "01addaa2a6c12c80b4925a3ce22fe348edc06ddb1568ca0eacef770bc7290252", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/electrosoft/jobs/4174652009", "externalId" : "4174652009", "industryFunction" : { }, "structuredLocations" : [ { "state" : "District of Columbia", "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Microsoft Office, SharePoint, Teams", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Documentation control", "Data collection", "Data verification", "Data compilation", "Workflow tracking", "Task management", "Risk log updates" ], "hardSkills" : [ { "name" : "Documentation control", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" }, { "name" : "Data verification", "level" : "intermediate" }, { "name" : "Data compilation", "level" : "intermediate" }, { "name" : "Workflow tracking", "level" : "intermediate" }, { "name" : "Task management", "level" : "intermediate" }, { "name" : "Risk log updates", "level" : "intermediate" } ], "majorSkills" : "Administrative support, Operational coordination, Documentation control, Stakeholder engagement", "majorSkillsList" : [ "Administrative support", "Operational coordination", "Documentation control", "Stakeholder engagement" ], "coreResponsibilities" : "Provide administrative support, Prepare departmental meetings, Schedule departmental meetings, Prepare meeting agendas, Track meeting action items, Assist preparing program documentation, Format program documentation, Submit program documentation, Support contract oversight, Track contract deliverables, Maintain version-controlled repositories, Ensure documentation accuracy, Coordinate logistics working groups, Coordinate logistics stakeholder engagements, Maintain SharePoint sites, Update documentation libraries, Assist data collection, Assist data verification, Assist data compilation, Compile program metrics, Compile reports, Compile workflow tracking, Compile operational summaries, Support onboarding activities, Support staff coordination, Support task management, Support risk log updates, Support recurring program operational needs, Ensure administrative processes comply", "teamCollaboration" : "Cross-functional coordination; Stakeholder engagements; Department working groups", "domainKnowledge" : "Identity management; Access management; Federal IT; Federal program management; Section 508 requirements; Controlled information handling; PIV; PKI; PACS/LACS", "domainList" : [ "identity-management", "access-management", "federal-it", "federal-program-management", "section-508-requirements", "controlled-information-handling", "piv", "pki", "pacs-lacs" ], "domainSpecificKnowledge" : [ "Identity management", "Access management", "Federal IT", "Federal program management", "Section 508 requirements", "Controlled information handling", "PIV", "PKI", "PACS/LACS" ], "toolProficiency" : [ "Microsoft Office", "SharePoint", "Teams" ], "communicationSkills" : "Written communication; Verbal communication; Meeting minutes; Presentations; Briefings", "documentationSkills" : "Documentation control; Prepare documentation; Format documentation; Submit documentation; Maintain documentation; Documentation accuracy; Documentation libraries", "qualificationsBasic" : "3-5 years administrative support, Support federal program management, Proficiency Microsoft Office, Proficiency SharePoint, Proficiency Teams, Written communication skills, Verbal communication skills, Manage multiple concurrent priorities, Exceptional attention to detail", "qualificationsPreferred" : "Support federal IT programs, Support identity management programs, Support security-focused programs, Familiarity federal documentation standards, Familiarity Section 508 requirements, Familiarity controlled/unclassified information, Experience supporting ICAM programs, Familiarity Department enterprise identity systems, Relevant training administrative professional services, Relevant training project coordination", "rawDescription" : "Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, enterprise IT modernization, and software solutions. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer. Administrative Support Specialist Electrosoft seeks an experienced Administrative Specialist to support a U. S. Government Department for Identity Management under an Identity Access Management Technical Support Services contract. This position provides critical administrative, logistical, and operational coordination in support of multiple ICAM teams, and other identity, credential, and access management (ICAM) initiatives. The Administrative Specialist plays a vital role in ensuring effective communication, documentation control, and program continuity across ICAM program activities. Key Responsibilities Provide administrative support for departmental meetings, including scheduling, agenda preparation, meeting minutes, and action item tracking. Assist in preparing, formatting, and submitting program documentation such as reports, technical deliverables, presentations, and briefings. Support contract oversight activities including tracking deliverables, maintaining version-controlled repositories, and ensuring documentation accuracy. Coordinate logistics for Department working groups and stakeholder engagements across PIV, PKI, PACS/LACS, and ICAM program areas. Maintain and update SharePoint sites and documentation libraries in accordance with Department standards and Section 508 requirements. Assist with data collection, verification, and compilation of program metrics, reports, workflow tracking, and operational summaries. Support onboarding activities, staff coordination, task management, risk log updates, and recurring program operational needs. Ensure administrative processes comply with Department security, privacy, and controlled information-handling requirements. Required Qualifications 3–5 years of administrative support experience, preferably supporting federal IT, identity management, or security-focused programs. Experience supporting federal program management offices, technical teams, or enterprise-level initiatives. Proficiency with Microsoft Office (Word, Excel, PowerPoint), SharePoint, Teams, and other collaboration platforms. Strong written and verbal communication skills, including experience preparing polished documents and detailed meeting minutes. Ability to manage multiple concurrent priorities in a fast-paced environment with exceptional attention to detail. Familiarity with federal documentation standards, Section 508 requirements, and handling controlled/unclassified information is preferred. Preferred Qualifications Experience supporting Identity, Credential, and Access Management (ICAM) programs. Familiarity with Department enterprise identity systems such as HR Connect, PDS, TEDS, and the USAccess CMS. Relevant training or certification in administrative professional services or project coordination. Security Requirements Candidates must meet federal personnel security screening requirements, including eligibility for a Public Trust clearance, and must comply with all identity verification processes and Departmental security policies. Pay Range $70,000—$80,000 USD Electrosoft is an Equal Opportunity Employer/Veterans/Disabled", "summaryDescription" : "Administrative Support Specialist at Electrosoft. Skills: Administrative support, Operational coordination, Documentation control, Stakeholder engagement. Provide administrative support. Prepare departmental meetings", "postedDate" : "2026-06-14T08:09:23.861", "createdAt" : "2026-06-14T08:09:23.861", "lastUpdated" : "2026-06-15T13:28:49.187", "ingestTimestamp" : "2026-06-14T08:09:23.861", "mongoId" : "6a2c6afe74d8ee00a090fac4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 70000, "salaryAnnualMax" : 80000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Documentation control", "Data collection", "Data verification", "Data compilation", "Workflow tracking", "Task management", "Risk log updates", "Administrative support", "Operational coordination", "Stakeholder engagement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Identity management", "Access management", "Federal IT", "Federal program management", "Section 508 requirements", "Controlled information handling", "PIV", "PKI", "PACS/LACS", "Microsoft Office", "SharePoint", "Teams" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 890.21606, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305979f292fd229cf47e4f", "title" : "Technical Customer Support Team Lead", "company" : "ElevenLabs", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Customer Support Team Lead in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:33:09.010", "fingerprint" : "ea61a985934edfd75f5fa7d09de18d93c6f570a65ca499ea59271e9d682abc4f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/ElevenLabs/b20e2b5f-1cc3-40e6-87da-3f907e3796da/application", "externalId" : "b20e2b5f-1cc3-40e6-87da-3f907e3796da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, APIs, TTS, LLMs", "professionalSkills" : [ "People management", "Operational excellence", "Problem-solving", "Stakeholder management" ], "hardSkillsList" : [ "Technical support", "Customer support", "AI troubleshooting" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" }, { "name" : "AI troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Enterprise support, Team leadership, Technical expertise", "majorSkillsList" : [ "Enterprise support", "Team leadership", "Technical expertise" ], "coreResponsibilities" : "Lead and develop team, Hire talent, Mentor talent, Grow talent, Drive performance, Create culture of excellence, Own enterprise support operations, Manage day-to-day metrics, Manage KPIs, Ensure smooth operations, Support enterprise customers, Provide hands-on technical support, Maintain technical expertise, Support enterprise customers, Support complex issues, Drive operational improvements, Identify gaps, Identify bottlenecks, Create new workflows, Implement new workflows, Implement KPIs, Operationalize improvements, Bridge critical functions, Communicate customer needs, Communicate product gaps, Ensure global coverage, Manage scheduling, Manage coverage, Support enterprise customers, Build documentation, Maintain documentation, Ensure clear resources, Ensure accurate resources, Ensure up-to-date resources", "teamCollaboration" : "Support; Engineering; Revenue", "domainKnowledge" : "AI landscape; AI audio", "domainList" : [ "ai-landscape", "ai-audio" ], "domainSpecificKnowledge" : [ "AI landscape", "AI audio" ], "communicationSkills" : "Translate technical complexity", "documentationSkills" : "Build documentation; Maintain documentation", "problemSolvingSkills" : "Problem-solving mindset; First-principles thinking; Data-driven decision-making", "specialRequirements" : "Address critical issues, Ensure coverage outside standard work", "qualificationsBasic" : "5+ years enterprise support, 5+ years leadership experience, Technical execution capability, Troubleshoot code, Troubleshoot AI, Manage metrics, Manage KPIs, B2B or enterprise support experience", "qualificationsPreferred" : "Experience with AI landscape, Experience with APIs, Experience with TTS, Experience with LLMs, Experience with telephony", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. Hire talent", "createdAt" : "2026-06-16T00:28:59.201", "lastUpdated" : "2026-06-16T11:33:09.010", "ingestTimestamp" : "2026-06-16T00:28:59.201", "mongoId" : "6a305979f292fd229cf47e4f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical support", "Customer support", "AI troubleshooting", "Enterprise support", "Team leadership", "Technical expertise", "People management", "Operational excellence", "Problem-solving", "Stakeholder management", "AI landscape", "AI audio" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 788.38367, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305086f292fd229cef1808", "title" : "Technical Customer Support Team Lead", "company" : "ElevenLabs", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Customer Support Team Lead in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:05:51.529", "fingerprint" : "d8a8fcbe657e1a81b19ac2b229bfded41d2c5b6a235b70b5291ed69693d4b25f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/elevenlabs/b20e2b5f-1cc3-40e6-87da-3f907e3796da/application", "externalId" : "b20e2b5f-1cc3-40e6-87da-3f907e3796da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, APIs, TTS, LLMs", "professionalSkills" : [ "People management", "Operational excellence", "Problem-solving", "Stakeholder management" ], "hardSkillsList" : [ "Technical support", "Customer support" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Enterprise support, Team leadership, Technical expertise", "majorSkillsList" : [ "Enterprise support", "Team leadership", "Technical expertise" ], "coreResponsibilities" : "Lead and develop team, Hire talent, Mentor talent, Grow talent, Own enterprise support operations, Manage day-to-day metrics, Manage KPIs, Ensure smooth operations, Provide hands-on technical support, Support enterprise customers, Support complex issues, Drive operational improvements, Identify gaps, Identify bottlenecks, Create new workflows, Implement new workflows, Operationalize improvements, Bridge critical functions, Communicate customer needs, Communicate product gaps, Ensure global coverage, Manage scheduling, Manage coverage, Build documentation, Maintain documentation", "teamCollaboration" : "Support; Engineering; Revenue", "domainKnowledge" : "AI landscape; AI audio", "domainList" : [ "ai-landscape", "ai-audio" ], "domainSpecificKnowledge" : [ "AI landscape", "AI audio" ], "communicationSkills" : "Translate technical complexity", "problemSolvingSkills" : "First-principles thinking; Data-driven decision-making", "qualificationsBasic" : "5+ years enterprise support, 5+ years leadership experience, Technical execution capability, Troubleshoot code, Troubleshoot AI, Manage metrics, Manage KPIs, B2B or enterprise support experience", "qualificationsPreferred" : "Experience with AI landscape, Experience with APIs, Experience with TTS, Experience with LLMs, Experience with telephony", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. 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Support operations", "createdAt" : "2026-06-15T22:12:36.424", "lastUpdated" : "2026-06-16T06:39:02.929", "ingestTimestamp" : "2026-06-15T22:12:36.424", "mongoId" : "6a3058cdf292fd229cf44257", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42500, "salaryAnnualMax" : 57500, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "DOT compliance" ], "skillCount" : 1, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 780.2671, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c6cbf74d8ee00a091b219", "title" : "Administrative and Customer Support Specialist", "company" : "HealtheConnections", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 62500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Syracuse ", "locations" : [ "Syracuse" ], "timestamp" : "2026-06-15T09:41:31.881", "fingerprint" : "68efb734d64390993858c498d24c3c2ed8f743f7c17ed0ea8814721fbc7cd9e4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.healtheconnections.org/jobs/?gh_jid=5257248008", "externalId" : "5257248008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Syracuse", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.0481221,-76.1474244" } ], "locationText" : "Syracuse, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "CRM, Ticketing platforms, Customer support platforms", "professionalSkills" : [ "Workflow oversight", "Special project execution", "Customer guidance", "Process management", "Customer onboarding", "Credentialing", "Compliance support", "Customer experience initiatives" ], "hardSkillsList" : [ "Troubleshooting", "System documentation" ], "softSkillsList" : [ "Critical thinking", "Flexibility", "Adaptability" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "System documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Flexibility" }, { "name" : "Adaptability" } ], "majorSkills" : "Customer support, Customer relationships, Customer retention, Customer satisfaction", "majorSkillsList" : [ "Customer support", "Customer relationships", "Customer retention", "Customer satisfaction" ], "coreResponsibilities" : "Serve as primary point of contact, Handle customer inquiries, Handle service requests, Handle support issues, Deliver exceptional customer experience, Be subject matter expert, Troubleshoot complex issues, Resolve complex issues, Ensure timely follow-up, Ensure timely resolution, Support categorization of tickets, Support triage of tickets, Support escalation of tickets, Support management of tickets, Maintain accurate customer records, Maintain user accounts, Maintain system documentation, Support customer onboarding, Support credentialing, Support compliance, Support customer experience initiatives", "teamCollaboration" : "Work closely with customers; Work closely with team members; Collaborative team environment", "domainKnowledge" : "Health information exchange; Health IT; Healthcare administration", "domainList" : [ "health-information-exchange", "health-it", "healthcare-administration" ], "domainSpecificKnowledge" : [ "Health information exchange", "Health IT", "Healthcare administration" ], "toolProficiency" : [ "CRM", "Ticketing systems", "Business systems" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "System documentation", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Root cause analysis", "qualificationsBasic" : "5+ years customer service, 5+ years customer support, 5+ years client services, Experience with CRM, Experience with ticketing platforms, Experience with customer support platforms, Excellent written communication, Excellent verbal communication, Analytical abilities, Problem-solving abilities, Technical aptitude, Ability to learn applications, Ability to learn systems, Ability to work under pressure, Ability to meet deadlines, Ability to ensure accuracy, Proven ability to follow procedures, Experience working independently, Experience working collaboratively", "qualificationsPreferred" : "Associate's degree in Business, Associate's degree in Communications, Associate's degree in Healthcare Administration, Associate's degree in Information Technology, Equivalent experience strongly preferred, Experience in healthcare, Experience in health information exchange, Experience in health IT, Experience in medical administration, Experience in technical support", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for 26 counties of NYS. What: Hiring an experienced, customer-focused professional to provide advanced support and operational leadership through troubleshooting, workflow oversight, training support, special project execution, and more across HealtheConnections’ technology services. About the Job: In this role, you will use your experience and critical thinking skills to work closely with customers to understand their needs, provide guidance on our systems and services, manage important processes, and serve as a trusted resource. This team supports one of the largest and most multi-faceted health information exchanges in the country and serves as a key resource for both customers and internal teams. Administrative and Customer Support Specialists have varied responsibilities. You will work closely with customers and team members to ensure a high-quality customer experience while supporting onboarding, compliance, customer service operations, and continuous improvement initiatives. Primary Responsibilities: Serve as a primary point of contact for customer inquiries, service requests, and support issues, delivering an exceptional customer experience through phone, email, and tickets Be a subject matter expert for Customer Services processes and how HealtheConnections’ services work. Troubleshoot and resolve complex customer issues while ensuring timely follow-up and resolution. Support the categorization, triage, escalation, and management of customer support tickets using our CRM and other business systems Maintain accurate customer records, user accounts, and system documentation. Support customer onboarding, credentialing, compliance, and customer experience initiatives. Experience Needed: Please send us a cover letter with your application. 5+ years of customer service, customer support, client services, or related experience. Experience with CRM, ticketing, or customer support platforms. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Strong technical aptitude and ability to quickly learn new applications and systems. Ability to work under pressure, meet deadlines, and ensure accuracy. Proven ability to follow established procedures. Experience working independently and collaboratively within a team environment. Experience in healthcare, health information exchange, health IT, medical administration, or a technical support environment is a strong plus. Associate's or higher degree in Business, Communications, Healthcare Administration, Information Technology, or equivalent experience strongly preferred Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. You’re a great fit for us if you’re good at… Methodical, detail-oriented tasks Being flexible and adaptable to shifting priorities Following procedures carefully Helping someone get to the root of a problem We’re a great fit for you if you’re looking for… A high-performance, high-energy, collaborative environment. One of the best things about working here is our team. They’re smart, supportive, passionate, and among the best in the business. A dynamic industry. Health information exchange has exciting opportunities on the horizon as the healthcare industry evolves, both within NYS and on the national stage. Strong benefits. We cover the cost of medical insurance for employees along with a full suite of benefits, including 401k matching, generous vacation/holiday time, unlimited sick time, flexibility in work hours and hybrid/remote work, and more. Work that makes a difference in your community. We’re proud to make an impact on the daily lives of health professionals and support improved health outcomes for individuals right here in New York State. We like to say that we’re “casually competent” – we’re not pretentious, but we know our stuff. Our people are talented, our culture is vibrant, and our work is at the top of its class. Even better, our customers genuinely like working with us, and we’ve seen firsthand how what we do has made a positive impact on our community. $48,000-$62,500 is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, and seniority.", "summaryDescription" : "Administrative and Customer Support Specialist at HealtheConnections. Skills: Customer support, Customer relationships, Customer retention, Customer satisfaction. Serve as primary point of contact. 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Sales teams; Product teams; Broader Automattic teams", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "WordPress; Managed hosting services", "domainList" : [ "wordpress", "managed-hosting-services" ], "domainSpecificKnowledge" : [ "WordPress", "Managed hosting services" ], "toolProficiency" : [ "AI" ], "communicationSkills" : "Technical presentations", "continuousLearning" : "Hardware allowances; Software allowances; Book allowances; Conference allowances", "problemSolvingSkills" : "Problem-solving; Decision-making", "qualificationsBasic" : "Deep technical background in WordPress, Deep technical background in Hosting, Proven track record managing teams, Exceptional communication skills, Exceptional interpersonal skills, Proactive, Organized, Excellent problem-solving abilities, Excellent decision-making abilities, Experience leading technical teams, Experience developing support strategies, Experience scaling processes, Experience scaling training programs, Experience leveraging AI, Experience working cross-functionally, Experience analyzing customer data, Experience managing escalations, WordPress development experience, Managed hosting services experience, Excellent verbal communication skills, Excellent written communication skills, Ability to present technical information, Organizational skills, Project management skills", "qualificationsPreferred" : "Experience with AI to solve problems, Experience with AI to build tools, Experience with AI to increase productivity", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Pressable, a managed WordPress hosting service, we’re seeking a dynamic and experienced Team Lead for our growing 24/7 Technical Support team. This role is a “player-coach” position, where you will be instrumental in ensuring our customers receive world-class support while simultaneously elevating the performance and technical growth of your team. As a working manager in a fast-paced environment, your primary focus will be on supporting, coaching, and enabling our team of highly technical Support Engineers. You will manage their day-to-day performance by providing regular coaching and performance feedback. You will accurately track various metrics and SLAs to ensure that our customer-facing standards are met, and work with leadership to develop and implement new support initiatives. As this is a hybrid role, you’ll also be expected to work in our support queue as needed, responding to customer inquiries through email-based tickets and live chats. You will also work cross-functionally with our Sales, Product, and broader Automattic teams to provide seamless solutions and relay valuable customer feedback to inform future development. Responsibilities: Manage, mentor, and develop a team of Technical Support Engineers, fostering a collaborative and high-performing environment that provides a world-class experience for our customers. Set clear performance goals and expectations, and ensure they are met by regularly assessing individual and team performance, as well as providing timely feedback and coaching. Lead by example as a player-coach, directly engaging with customers by answering complex technical questions, performing website performance audits, and migrating customer websites. Serve as a point of escalation, resolving complex or difficult customer interactions in a positive way. Identify, develop, and implement new strategies to drive improvements in customer satisfaction, team efficiency, and the overall quality of our product offering. Actively monitor and report on the performance of our support team to ensure standards, policies, and SLAs are consistently met or exceeded. Create and deliver training programs and materials to enhance the technical and customer-facing skills of the team. Manage scheduling, including reviewing and approving time-off requests, adjusting schedules for coverage, and arranging extra coverage from third-party contractors. Collaborate with the Head of Support to design and implement changes based on the needs of the department, the company, and our customers. Conduct scheduled one-on-one meetings with your team, taking time to connect with them as well as providing feedback and coaching to help them further develop in their career. About You: You are a results-oriented leader with a passion for customer support and team development. You thrive in a dynamic start-up environment and are comfortable wearing multiple hats. You possess a strong understanding of how to effectively interact with customers, how to create amazing customer interactions, and how to coach and motivate others. You have a deep technical background in both WordPress and Hosting. You have a proven track record of managing high-performing teams. Your communication and interpersonal skills are exceptional, enabling you to build strong relationships with both internal and external stakeholders. You are proactive, organized, and possess excellent problem-solving and decision-making abilities. In addition, you have experience with: Leading and motivating technical teams to achieve and exceed performance targets. Developing and implementing customer support strategies that create happy customers and enable efficient scaling. Building and scaling processes and training programs within a technical organization. Leveraging AI to solve problems, build tools, and increase your productivity. Working effectively in a cross-functional environment, collaborating with Sales, Support, and Product teams. Analyzing customer data to identify trends and insights that inform strategic decision-making. Managing and resolving complex customer escalations. WordPress development and a deep understanding of managed hosting services. Excellent verbal and written communication skills, with the ability to present technical information to both technical and non-technical audiences. Strong organizational and project management skills. About Pressable Founded in 2010, Pressable is a world-class managed WordPress hosting provider that specializes in scalable, highly available services for agencies, builders, developers, and businesses. With industry-leading performance, 24/7 expert support, an award-winning control panel, advanced developer tools, and seamless integrations with WooCommerce and Jetpack, Pressable provides the tools you need to reliably manage your WordPress websites with ease. We are currently looking for candidates in Latin America and North America only. Salary range: $40,000 -$60,000 USD. Please note that while salary ranges are presented here in USD, we will pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Pressable. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate. Perks & Benefits of Joining Pressable! Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision). Matching 401(k) for US-based staff. Life and Disability Insurance for US-based staff (100% Paid Life, & LTD). Work from home with home office setup and coworking allowances. Open vacation policy (no set number of days per year). Hardware and software, books or conferences that promote continued learning. Check out these links to learn more about How We Hire and What We Expect from Ourselves. So, are you ready to embark on this thrilling WordPress adventure? We can’t wait to welcome you to the Pressable team and empower you to make the web a better place. Come join us in crafting an exceptional customer experience and revolutionizing the world of WordPress hosting. Apply now and let’s build something amazing together! About Automattic Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place. We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed. (Here’s what that might mean for you.) If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our Employee Resource Groups. You can track your application status and more at MyGreenhouse. To learn about how we handle your data, please review our Privacy Policy. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster here. Automattic participates in the E-Verify program in certain locations, as required by law.", "summaryDescription" : "Technical Support Team Lead at Pressable. Skills: Technical support leadership, Team management, Customer support strategy. Manage technical support engineers. 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Brown Co Area Engr/Maint Sec (23BROWNCO)
2160 CR 381
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We’re seeking an organized and eager intern to support our department with a variety of administrative tasks. This role offers a chance to assist with office support duties such as organizing documents, managing communications, and helping with scheduling. You'll work under clear guidance and supervision, gaining valuable experience in a professional office setting. It’s the perfect opportunity to learn the ins and outs of office operations while contributing to a productive team for the summer! Work Locations: Brownwood: 2495 HWY 183 N. Brownwood, TX 76802 The Texas Department of Transportation reserves the sole right in determining the level of position based on the applicant’s work experience, education, skill level and all other appropriate factors, and based on business needs. 18.00 22.00", "summaryDescription" : "Administrative Support Intern at Texas Department of Transportation. Skills: Administrative skills. Organize documents. Manage communications", "createdAt" : "2026-06-14T06:52:24.572", "lastUpdated" : "2026-06-15T09:51:25.703", "ingestTimestamp" : "2026-06-14T06:52:24.572", "mongoId" : "69dde4492beec4dd3d9a335b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 37440, "salaryAnnualMax" : 45760, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Administrative skills", "Office support" ], "skillCount" : 2, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 762.6472, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3051bbf292fd229cf05be2", "title" : "Administrative Coordinator – Hardware & Operations Support", "company" : "Blueprint Technologies", "salary" : { "min" : 23.0, "max" : 25.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-16T09:11:43.804", "fingerprint" : "e9cfe1dd6a93bd90196a3e049a0f52094f104148553064c13ba3d00e6773e47d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8007762", "externalId" : "8007762", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Redmond", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6694141,-122.1238767" } ], "locationText" : "Redmond, Washington, United States", "coreResponsibilities" : "Manage operational processes, Coordinate cross-functional teams, Manage vendors and stakeholders, Track operational metrics, Plan resources, Drive continuous improvement", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role In this role, you will provide administrative support during a period of organizational change, helping backfill gaps created by evolving team needs, reorgs, and employee transitions. You will support an individual leader and broader team with complex administrative functions, including calendar management, meeting coordination, employee request support, hardware ordering and fulfillment, and other operational tasks as needed. This role requires strong attention to detail, professional communication, responsiveness, and the ability to manage deadlines in a hybrid work environment. Responsibilities Provide complex administrative support for an individual manager and secondary support for a broader team. Manage calendars, schedule meetings, coordinate logistics, and support day-to-day administrative operations. Coordinate hardware ordering, tracking, and fulfillment for employees and teams. Respond to employee requests in a timely, professional, and service-oriented manner. Support meeting and event coordination, including scheduling, preparation, and follow-up. Assist with travel arrangements as needed. Support department operations, including personnel, financial, and facilities-related administrative tasks. Help backfill administrative gaps caused by organizational changes, employee departures, or shifting business needs. Complete special projects and ad hoc administrative assignments as requested. Maintain clear, professional written communication with employees, leaders, and cross-functional stakeholders. Track requests, manage deadlines, and ensure timely completion of assigned tasks. Qualifications 1–2 years of experience in administrative support, office coordination, executive support, or a similar role. Experience using Outlook or similar calendaring tools to manage schedules and coordinate meetings. Proficiency with Microsoft Office Suite or similar productivity tools, especially Excel. Strong written communication skills, including the ability to maintain a professional tone in email correspondence. Ability to prioritize requests, meet deadlines, and remain responsive in a fast-paced environment. Strong attention to detail and follow-through. Experience supporting employee requests, team operations, or administrative workflows. Ability to work in a hybrid environment with required onsite attendance as needed. Preferred Qualifications Experience with hardware purchasing, ordering, fulfillment, or asset coordination. Experience using internal employee, HR, purchasing, or order management systems. Recent experience using administrative tools, productivity platforms, and internal business systems. Experience supporting leaders or teams during organizational change, transitions, or periods of evolving responsibilities. Ability to adapt quickly as needs are identified and responsibilities are defined. Prior experience coordinating across multiple stakeholders, teams, or business functions. Strong customer-service mindset and ability to support employees with professionalism and urgency. Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23– $25 per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location: Hybrid in Redmond, WA", "summaryDescription" : "Administrative Coordinator – Hardware & Operations Support at Blueprint Technologies. Manage operational processes. 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Insurance industry", "domainList" : [ "commercial-lines", "insurance-industry" ], "domainSpecificKnowledge" : [ "Commercial Lines", "Insurance industry" ], "toolProficiency" : [ "Microsoft Office", "Teams", "SharePoint" ], "communicationSkills" : "Communication skills", "documentationSkills" : "Written materials", "continuousLearning" : "Lifelong learning approach; Develop your skills", "innovationCreativity" : "Originality; Ingenuity", "specialRequirements" : "Available during core business hours, Available at headquarters", "qualificationsBasic" : "Associate's degree or 5 years administrative experience, Advanced word-processing skills, Advanced spreadsheet skills, Advanced presentation tool skills", "qualificationsPreferred" : "Experience in financial services", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us Our Commercial Lines Administration department seeks an Administrative Assistant II-III. This role is responsible for providing administrative support to the daily departmental operations, including Commercial leadership. This position requires skills in report preparation, task management and prioritization, internal and external customer relations, and advanced knowledge of word-processing applications, spreadsheets, and presentation tools. This full-time, nonexempt position is based at our Headquarters in Fairfield, Ohio, and reports to the Vice President of Commercial Operations. The pay range for this position is $20.00 - $24.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and individual performance. Be ready to : prepare and manage travel itineraries, expenses, and calendars for Commercial leadership plan and coordinate meetings and events, including luncheons, departmental meetings, and seminars coordinate interviews as necessary for core role hiring in Commercial Lines prepare and review reports, presentations, and other written materials for Commercial leadership support recordings of training content handle non-routine and complex tasks that require originality and ingenuity within specific time constraints act as records management coordinator and perform clean desk audits handle allocations and distribution of company condo, tickets/special awards, and garage allocations independently manage miscellaneous activities in support of the department be available during core business hours at headquarters Be equipped with : outstanding communication and negotiation skills proper use of grammar, punctuation, spelling, and proofreading; high level of quality and attention to detail the ability to work with the highest degree of professionalism, using judgment and discretion in dealing with confidential and sensitive information the ability to foster positive relationships excellent organizational and time-management skills the ability to work independently with little to no supervision the ability to prioritize and coordinate a variety of projects simultaneously mastery of Microsoft® Office tools, Teams and SharePoint sites Bring education or experience from : proven experience as an experienced administrator, preferably in financial services an associate’s degree or a minimum of five years prior experience in an administrative support role Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities . Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights. 165708", "summaryDescription" : "Administrative Assistant II - III at The Cincinnati Insurance Companies. Skills: Administrative support, Records management, Meeting coordination. Provide administrative support. Prepare travel itineraries", "createdAt" : "2026-06-14T20:44:36.102", "lastUpdated" : "2026-06-16T04:45:18.947", "ingestTimestamp" : "2026-06-14T20:44:36.102", "mongoId" : "6a255d1974d8ee00a0163ff8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 41600, "salaryAnnualMax" : 49920, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Report preparation", "Grammar", "Punctuation", "Spelling", "Negotiation", "Administrative support", "Records management", "Meeting coordination", "Task management", "Prioritization", "Customer relations", "Commercial Lines", "Insurance industry", "Microsoft Office", "Teams", "SharePoint" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 740.7013, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30605df292fd229cf8b712", "title" : "Client Technical Support Representative", "company" : "Interactive Brokers", "industry" : "FinTech", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "HKD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Client Technical Support Representative in FinTech in Hong Kong, based on 2024-2025 market data." }, "location" : "Hong Kong", "locations" : [ "Hong Kong" ], "timestamp" : "2026-06-16T08:11:04.867", "fingerprint" : "45cdac0da9e37568a18a97239196ddebdb7e3d8038947f1b39c2a86056504cb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/ibkr/jobs/8591772002", "externalId" : "8591772002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "Windows, Mac", "professionalSkills" : [ "Problem-solving", "Troubleshooting" ], "majorSkills" : "Technical support, Client support", "majorSkillsList" : [ "Technical support", "Client support" ], "coreResponsibilities" : "Provide support to clients, Provide technical support, Provide functional support, Support Interactive Brokers' platforms, Support desktop platforms, Support mobile platforms, Troubleshoot offerings, Support web-based offerings, Manage problems, Escalate client-reported issues", "teamCollaboration" : "Liaison between internal teams; Liaison between customers", "domainKnowledge" : "Trading offerings; Financial products", "domainList" : [ "trading-offerings", "financial-products" ], "domainSpecificKnowledge" : [ "Trading offerings", "Financial products" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Analytical; Methodical; Problem-solving; Troubleshooting technical issues; Troubleshooting software issues", "outcomesObjectives" : "Prompt resolution; Effective resolution", "qualificationsBasic" : "Bachelor's degree, Experience with Windows/Mac software, Connectivity support experience, Fluency in Cantonese, Fluency in English", "qualificationsPreferred" : "Technical field degree advantageous, Mandarin knowledge a plus, Financial products experience a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Job Description Interactive Brokers Hong Kong Limited (\"IBHK\") is looking for a Client Technical Support Representative who will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands. Responsibilities Providing support to clients through phone, chats, and tickets Technical and functional support for the Interactive Brokers' platforms on desktop and mobile Troubleshooting and support for Interactive Brokers' web-based offerings Problem management with a focus on wide-scale technical issues Requirements Bachelor's degree (degree earned in a technical field would be advantageous) Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered) Excellent verbal and written communication skills Experience with financial products and services is a plus Fluency in Cantonese and English (knowing Mandarin is a plus) Company Benefits & Perks Competitive Salary, annual performance-based bonus and stock grant Excellent health and welfare benefits including medical, dental, specialist and in-patient Competitive package of Annual Leave Daily lunch ordered in house with fully stocked kitchen Great work life balance Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with growing local presence Hybrid work arrangement role permitting", "summaryDescription" : "Client Technical Support Representative at Interactive Brokers. Skills: Technical support, Client support. Provide support to clients. Provide technical support", "postedDate" : "2026-06-15T23:24:52.192", "createdAt" : "2026-06-15T23:24:52.192", "lastUpdated" : "2026-06-16T08:11:04.867", "ingestTimestamp" : "2026-06-15T23:24:52.192", "mongoId" : "6a30605df292fd229cf8b712", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Technical support", "Client support", "Problem-solving", "Troubleshooting", "Trading offerings", "Financial products" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 728.24396, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706987fc9a711f0f6fdd5", "title" : "Manager, Technical Support", "company" : "Amazon Commercial Services Pty Ltd", "industry" : "Operations, IT, Support Engineering, no business category", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Technical Support in Melbourne, Australia, adjusted for seniority and company size within the technology industry." }, "location" : "Melbourne, Victoria, AUS", "locations" : [ "Melbourne, Victoria, AUS" ], "timestamp" : "2026-06-16T06:10:50.169", "fingerprint" : "5ad6e08cd16118cc4dd07742c93f33693660c9a13d10fd5eed2151ac408db789", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3053116/apply", "externalId" : "95aeea64-aa82-49c2-b52d-d1da2156d691", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "CRM software", "professionalSkills" : [ "Customer service", "Problem-solving", "Technical support" ], "hardSkillsList" : [ "Troubleshooting", "Customer support" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Provide technical assistance to customers, Respond to customer inquiries, Troubleshoot and resolve technical issues, Document customer interactions, Escalate complex issues, Maintain customer satisfaction, Collaborate with other departments", "teamCollaboration" : "Cross-functional teams", "toolProficiency" : [ "CRM software", "Ticketing systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "outcomesObjectives" : "Resolve technical issues; Maintain customer satisfaction", "qualificationsBasic" : "2+ years of experience in a customer-facing role, 1+ year of experience in a technical support role, Experience with CRM software", "qualificationsPreferred" : "Experience with ticketing systems, Familiarity with ITIL framework, Associate's degree in a related field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment. This is your chance to lead a team of Amazon’s premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums. In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you’ll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way. Key job responsibilities - Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers. - Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth. - Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon’s robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network. - Identify challenges, develop solutions, and drive continuous improvement in processes and team performance. - Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence. - Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution. - Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success. Basic Qualifications: - 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise. - 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support. - Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting. - Proven ability to evaluate processes, identify trends, and develop effective solutions. - Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager. - Bachelor’s degree in Computer Science, Information Technology, or a related field. Preferred Qualifications: - 4+ years of technical support management or team leadership experience in a diverse, complex technical environment. - 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support. - Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP). - Service/Project Management certifications such as ITIL. - Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Manager, Technical Support at Amazon Commercial Services Pty Ltd. Skills: Technical support, Customer service. Provide technical assistance to customers. Respond to customer inquiries", "postedDate" : "2026-06-14T19:54:52.518", "createdAt" : "2026-06-14T19:54:52.518", "lastUpdated" : "2026-06-16T06:10:50.169", "ingestTimestamp" : "2026-06-14T19:54:52.518", "mongoId" : "68b706987fc9a711f0f6fdd5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3053116/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Customer support", "Technical support", "Customer service", "Problem-solving", "CRM software", "Ticketing systems" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 721.1296, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7a4374d8ee00a0944fb5", "title" : "Technical Support Specialist", "company" : "OneAZ Credit Union", "industry" : "Banking", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Junior Technical Support Specialist in Phoenix, AZ, adjusted for the banking industry and company size." }, "location" : "2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 ", "locations" : [ "2355 W Pinnacle Peak Rd", "Phoenix", "AZ 85027" ], "timestamp" : "2026-06-15T05:20:36.248", "fingerprint" : "6b91a986067dc387240a69f0fb4eb3fdbb14c25c8585eea8ad445c57db2f7991", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/oneazcreditunion/jobs/4264931009", "externalId" : "4264931009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Phoenix", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4484367,-112.0741410" } ], "locationText" : "Phoenix, Arizona, United States", "minimumEducation" : "High school diploma", "technicalSkills" : "Operating systems, Software, Hardware", "professionalSkills" : [ "System performance analysis", "Technical assistance", "User training", "System operations", "System integrity", "Network services coordination", "Software licensing", "Hardware inventory" ], "hardSkillsList" : [ "Computer troubleshooting", "Hardware repair", "Software installation", "System troubleshooting", "Telephone maintenance" ], "hardSkills" : [ { "name" : "Computer troubleshooting", "level" : "intermediate" }, { "name" : "Hardware repair", "level" : "intermediate" }, { "name" : "Software installation", "level" : "intermediate" }, { "name" : "System troubleshooting", "level" : "intermediate" }, { "name" : "Telephone maintenance", "level" : "intermediate" } ], "majorSkills" : "Technical support, Troubleshooting, System administration", "majorSkillsList" : [ "Technical support", "Troubleshooting", "System administration" ], "coreResponsibilities" : "Install computer hardware, Modify computer hardware, Repair computer hardware, Install computer software, Modify computer software, Repair computer software, Analyze system performance, Troubleshoot system issues, Provide technical assistance, Provide user training, Analyze end user needs, Order hardware components, Install hardware components, Load operating systems, Load office software, Load operations software, Respond to system inquiries, Diagnose hardware issues, Diagnose software issues, Diagnose operator issues, Provide status updates, Provide completion information, Instruct users on equipment, Instruct users on software, Enter commands, Observe system functions, Maintain anti-virus programs, Add associate profiles, Delete associate profiles, Modify associate profiles, Add system permissions, Delete system permissions, Modify system permissions, Coordinate with network services, Coordinate with information systems, Maintain software licensing records, Maintain hardware inventory, Escalate system problems, Perform telephone maintenance, Perform other duties", "teamCollaboration" : "Network services; Information systems groups", "domainKnowledge" : "Financial well-being; Bank Secrecy Act; Anti-Money Laundering; USA Patriot Act", "domainList" : [ "financial-well-being", "bank-secrecy-act", "anti-money-laundering", "usa-patriot-act" ], "domainSpecificKnowledge" : [ "Financial well-being", "Bank Secrecy Act", "Anti-Money Laundering", "USA Patriot Act" ], "toolProficiency" : [ "Anti-virus programs" ], "communicationSkills" : "Voice mail communication; Email communication; In-person communication", "documentationSkills" : "Software licensing records; Hardware inventory", "problemSolvingSkills" : "Troubleshooting issues", "specialRequirements" : "Travel may be required, Credit background check, Criminal background check", "qualificationsBasic" : "High school diploma, 1-2 years help desk experience, Computer operating systems experience, Desktop application software experience, Computer hardware experience", "qualificationsPreferred" : "Bachelor's degree preferred, Completion of related coursework, Completion of certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! Who You Are \uD83E\uDDE9 You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. What You’ll Do \uD83D\uDE80 \uD83D\uDCCDThis position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 Installs, modifies, and repairs computer hardware and software systems. Analyzes system performance and troubleshoots issues. Provides technical assistance and training to system users. Analyzes end user needs and orders. Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives. Loads software such as operating systems, office, and operations software onto computers. Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues. Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Instructs users in use of equipment, software, and related material. Enters commands and observes system functions to verify correct system operation. Monitors and maintains anti-virus programs to ensure desktop computer systems integrity. Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications. Coordinates activities with network services or other information systems groups. Maintains software licensing records and hardware inventory to ensure effective operations and compliance. Escalates major system problems to computer operations, engineering, or application support. Performs basic telephone maintenance. Performs other duties as assigned. What You Bring \uD83C\uDFAF High school diploma. Bachelor's degree preferred, or completion of related coursework/certification. One to two years’ help desk/computer desktop troubleshooting experience, or equivalent combination of education and experience. Experience in computer operating systems, desktop application software and computer hardware. Travel may be required for implementing, delivering, and repairing equipment to company locations. Compensation we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible. Additional Notes: Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.", "summaryDescription" : "Technical Support Specialist at OneAZ Credit Union. Skills: Technical support, Troubleshooting, System administration. Install computer hardware. Modify computer hardware", "postedDate" : "2026-06-14T03:55:34.896", "createdAt" : "2026-06-14T03:55:34.896", "lastUpdated" : "2026-06-15T05:20:36.248", "ingestTimestamp" : "2026-06-14T03:55:34.896", "mongoId" : "6a2c7a4374d8ee00a0944fb5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Computer troubleshooting", "Hardware repair", "Software installation", "System troubleshooting", "Telephone maintenance", "Technical support", "Troubleshooting", "System administration", "System performance analysis", "Technical assistance", "User training", "System operations", "System integrity", "Network services coordination", "Software licensing", "Hardware inventory", "Financial well-being", "Bank Secrecy Act", "Anti-Money Laundering", "USA Patriot Act", "Anti-virus programs" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 718.7813, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c94b874d8ee00a098b594", "title" : "Care Coordinator Administrative support", "company" : "ERC Pathlight", "industry" : "Healthcare", "salary" : { "min" : 21.0, "max" : 25.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "CO-Den Willow", "locations" : [ "CO-Den Willow" ], "timestamp" : "2026-06-15T05:25:55.975", "fingerprint" : "bcfd185c4536b49f678572f9149e5156faa1514a07c074f3cc6dd27dacbd1789", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/erc8585757pathlight53t353/jobs/4267590009", "externalId" : "4267590009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Clinical documentation", "Patient admissions", "Patient transitions", "Treatment plan assessments", "Patient engagement surveys", "Discharge coordination", "Transfer coordination", "FMLA paperwork", "Disability paperwork" ], "hardSkills" : [ { "name" : "Clinical documentation", "level" : "intermediate" }, { "name" : "Patient admissions", "level" : "intermediate" }, { "name" : "Patient transitions", "level" : "intermediate" }, { "name" : "Treatment plan assessments", "level" : "intermediate" }, { "name" : "Patient engagement surveys", "level" : "intermediate" }, { "name" : "Discharge coordination", "level" : "intermediate" }, { "name" : "Transfer coordination", "level" : "intermediate" }, { "name" : "FMLA paperwork", "level" : "intermediate" }, { "name" : "Disability paperwork", "level" : "intermediate" } ], "majorSkills" : "Care coordination, Administrative support, Patient support", "majorSkillsList" : [ "Care coordination", "Administrative support", "Patient support" ], "coreResponsibilities" : "Identify referrals for care, Coordinate services for patients, Coordinate discharge, Coordinate transfers, Submit daily attendance, Update treatment teams, Update patient tracker, Set expired reasons, Pull patients on unit, Set up equipment for virtual appointments, Issue admission day schedules, Send welcome emails, Schedule rounds, Coordinate transportation, Manage Preventive Quality Indicators, Support patients and families in completing documentation, Coordinate with outpatient providers, Send OP Provider Welcome Letter, Add and update contacts, Send treatment communication, Update electronic medical record, Facilitate FMLA/disability paperwork, Obtain work and school absence letters", "teamCollaboration" : "Coordinate with treatment team; Work with treatment team members", "domainKnowledge" : "Eating disorders; Mood disorders; Anxiety disorders; Trauma-related conditions; Mental health treatment; Residential Child Care facility", "domainList" : [ "eating-disorders", "mood-disorders", "anxiety-disorders", "trauma-related-conditions", "mental-health-treatment", "residential-child-care-facility" ], "domainSpecificKnowledge" : [ "Eating disorders", "Mood disorders", "Anxiety disorders", "Trauma-related conditions", "Mental health treatment", "Residential Child Care facility" ], "communicationSkills" : "Send welcome emails", "documentationSkills" : "Clinical documentation; Patient charting; Admission paperwork; Releases of information; Treatment plan assessments; FMLA paperwork; Disability paperwork; Work absence letters; School absence letters", "continuousLearning" : "Tuition reimbursement", "qualificationsBasic" : "High School or GED, 2 years clinical experience, Master's degree in social work, psychology, or child development and 2 years treatment-oriented or case management experience, Bachelor's degree and 3 years experience working with children/youth, At least 21 years of age", "qualificationsPreferred" : "Bachelor's degree in healthcare, business or related field", "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter. If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us. Shift: M-F 8-4:30 What you’ll be doing: The Care Coordinator plays a critical role in patient admissions and transitions. They also provide administrative and clinical support to the treatment teams and ensure that all patients receive and complete treatment plan assessments and patient engagement surveys. Essential duties and responsibilities: Based on the needs of the assigned location, the Care Coordinator may support the care team by performing any of the following: Identifies referrals for varying levels of care/treatment and coordinate with treatment team and providers to secure these services for patients Coordinates discharge and/or transfers to other treatment facilities Submits daily attendance gathered from sign in/out logs or midnight census Updates treatment teams (when applicable) and patient tracker, sets expired reasons, ensures NOVA and movement calendar dates match Pulls patients on the unit and sets up equipment for virtual doctor appointments Issues admission day schedules Sends welcome emails or other information to patients/families Schedules rounds Coordinates transportation Manages Preventive Quality Indicators (PQIs) to ensure timeliness and accuracy Supports patients and families in completing necessary documentation (i.e., admission paperwork, releases of information, patient engagement surveys, and treatment plan assessments, etc.) Coordinates with outpatient providers by sending OP Provider Welcome Letter at admission and adding and updating contacts, sending treatment communication throughout the patient stay Updates the electronic medical record with patient movements, transfers and discharges and involuntary status Works with treatment team members to facilitate FMLA/disability paperwork, obtain work and school absence letters, etc. Must haves: High School or GED (Required) 2 years of experience in a clinical setting, or a bachelor's degree may substitute for experience (Required) Teammates working in a Colorado Residential Child Care facility (RCCF) in a case management role (Care Coordinators and Primary Therapist) must: Have a master’s degree in social work, psychology, or child development and have a minimum of two (2) years of treatment-oriented or case management experience, or Have a bachelor’s degree and a minimum of three (3) years of experience working with children/youth (Required) Teammates working in a Colorado Residential Child Care facility (RCCF) must: be at least twenty-one (21) years of age or be at least eighteen (18) years of age and work directly under the supervision of a teammate over twenty-one (21) years of age (Required) Bonus qualities: Bachelor’s degree in healthcare, business or related field (Preferred) The compensation range for this position is based upon candidate experience and market expectations. Colorado pay range $21—$25 USD What We Offer At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life. We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career. We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home. When you thrive, you can do your best work. And your best work changes lives.", "summaryDescription" : "Care Coordinator Administrative support at ERC Pathlight. Skills: Care coordination, Administrative support, Patient support. Identify referrals for care. Coordinate services for patients", "postedDate" : "2026-06-14T04:53:10.834", "createdAt" : "2026-06-14T04:53:10.834", "lastUpdated" : "2026-06-15T05:25:55.975", "ingestTimestamp" : "2026-06-14T04:53:10.834", "mongoId" : "6a2c94b874d8ee00a098b594", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 25, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Clinical documentation", "Patient admissions", "Patient transitions", "Treatment plan assessments", "Patient engagement surveys", "Discharge coordination", "Transfer coordination", "FMLA paperwork", "Disability paperwork", "Care coordination", "Administrative support", "Patient support", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Eating disorders", "Mood disorders", "Anxiety disorders", "Trauma-related conditions", "Mental health treatment", "Residential Child Care facility" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 717.40173, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30666bf292fd229cfb12d2", "title" : "Technical Support Engineer", "company" : "Legion", "industry" : "Technology", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Engineer in the US Technology industry, adjusted for remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T10:09:49.265", "fingerprint" : "51040eea47b8d1da9d2a8502774b900c3b6cf83aa86d8bf4da2692dbca3d041d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/legion/jobs/7772246003", "externalId" : "7772246003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Provide enterprise-grade assistance, Diagnose and troubleshoot software issues, Assist customer administrators", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators and copies of identification documents, such as driver’s licenses, passports, and visas; and background screening results and references. Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information. Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history. Other information such as any information you voluntarily choose to provide in connection with your job application. How We Use Personal Information We collect, use, share, and store personal information from job applicants for our and our service providers’ business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions. With Whom We Share Personal Information We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable): Internally: to other Legion personnel involved in the recruiting and hiring process. Vendors: such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable. Legal Compliance: when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency. Litigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party. Business Transaction Purposes: in connection with the sale, purchase, or merger. How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co.", "summaryDescription" : "Technical Support Engineer at Legion. Provide enterprise-grade assistance. Diagnose and troubleshoot software issues", "postedDate" : "2026-06-15T23:29:08.098", "createdAt" : "2026-06-15T23:29:08.098", "lastUpdated" : "2026-06-16T10:09:49.265", "ingestTimestamp" : "2026-06-15T23:29:08.098", "mongoId" : "6a30666bf292fd229cfb12d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 715.3719, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bdc74d8ee00a0915743", "title" : "Technical Support", "company" : "Agilysys", "industry" : "Hospitality", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Technical Support role in Las Vegas, adjusted for the technology industry and company size." }, "location" : "Las Vegas, NV", "locations" : [ "Las Vegas", "NV" ], "certifications" : [ "A+", "Network+", "MTA", "HDI Desktop Support Technician" ], "timestamp" : "2026-06-15T07:13:46.531", "fingerprint" : "ade83b42cc1d5d797a23a5fd8ab9449d44322870c30a8798a202d20bdfe3de9f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agilysys/jobs/4203649009", "externalId" : "4203649009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Las Vegas", "state" : "Nevada", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1674263,-115.1484131" } ], "locationText" : "Las Vegas, Nevada, United States", "technicalSkills" : "Hardware troubleshooting, Software troubleshooting, SQL, Windows Server", "professionalSkills" : [ "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration" ], "hardSkillsList" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation" ], "hardSkills" : [ { "name" : "Hardware diagnosis", "level" : "intermediate" }, { "name" : "Software diagnosis", "level" : "intermediate" }, { "name" : "Data input", "level" : "intermediate" }, { "name" : "Data research", "level" : "intermediate" }, { "name" : "Configuration walkthroughs", "level" : "intermediate" }, { "name" : "Issue documentation", "level" : "intermediate" } ], "majorSkills" : "Customer support, Technical troubleshooting, Hospitality technology", "majorSkillsList" : [ "Customer support", "Technical troubleshooting", "Hospitality technology" ], "coreResponsibilities" : "Diagnose technical issues, Troubleshoot network issues, Complete intake triage, Provide customer service, Input data in ticketing system, Research hardware problems, Research software problems, Provide diagnosis, Provide resolution, Perform configuration walkthroughs, Understand escalation process, Perform escalation process, Provide feedback, Improve efficiencies, Coordinate with vendors, Document worked issues, Document resolution steps, Keep abreast of software releases, Keep abreast of new features, Keep abreast of functionality, Keep abreast of installation procedures", "teamCollaboration" : "Partnering with support engineers; Collaborating across departments; Team meetings", "domainKnowledge" : "Hospitality technology; Property management systems; Point-of-sale solutions; Casino management; Cruise management; Campus dining; Food service management; Hospital management; Senior living; Stadiums; Theme parks", "domainList" : [ "hospitality-technology", "property-management-systems", "point-of-sale-solutions", "casino-management", "cruise-management", "campus-dining", "food-service-management", "hospital-management", "senior-living", "stadiums", "theme-parks" ], "domainSpecificKnowledge" : [ "Hospitality technology", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks" ], "toolProficiency" : [ "Salesforce", "Ticketing system" ], "communicationSkills" : "Written communication; Spoken communication", "documentationSkills" : "Document worked issues; Document resolution steps", "continuousLearning" : "Keep abreast of software releases; Keep abreast of new features; Keep abreast of functionality; Keep abreast of installation procedures", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues; Root cause analysis", "specialRequirements" : "Complete license applications, Complete background checks, Complete security checks, Provide identification documents", "outcomesObjectives" : "Achieve key metrics; Emphasis on customer satisfaction; Achieve daily performance goals", "qualificationsBasic" : "HS diploma required, One year customer facing experience, One year hospitality industry experience, One year hardware software troubleshooting, Helpdesk ticketing experience, Helpdesk processes experience", "qualificationsPreferred" : "AA degree in technology preferred, POS experience preferred, PMS experience preferred, SQL troubleshooting familiarity a plus, Windows Server troubleshooting familiarity, Salesforce experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys. Position Summary Support Intake Technicians have a crucial role and responsibility to serve as a customer service fanatic. As a Support Intake Technician, you are the first point of contact when our customers need us the most! Your impact on customer success is demonstrated by each customer interaction, from servicing phone and email support to partnering with support engineers to resolve escalated customer issues for our customers from coast to coast. The Support Intake Technician is also responsible for ensuring the Global Support Management department achieves key metrics, including a strong emphasis on customer satisfaction and daily performance goals. Why This Role Matters You play a critical role in shaping the customer experience and strengthening trust in the Agilysys brand. You are often the first-person customers connect with when they need urgent technical support, making your ability to listen, troubleshoot, and respond with empathy essential to their success. Every interaction is an opportunity to provide reassurance, resolve issues efficiently, and create a positive customer experience. This role goes beyond answering calls and documenting tickets — it serves as the foundation of the support organization. Your work directly impacts customer satisfaction, operational efficiency, and the speed at which issues are resolved across teams nationwide. By partnering closely with support engineers and collaborating across departments, you help ensure customers receive timely, accurate, and effective solutions. For individuals passionate about technology and problem-solving, this role offers an exceptional opportunity to build hands-on technical expertise in a fast-paced, customer-focused environment. You will develop valuable experience troubleshooting hardware, software, POS, and hospitality systems while gaining exposure to enterprise support processes, escalation management, and cross-functional collaboration. Whether you are beginning your IT career or looking to grow your technical support skills, this position provides a strong foundation for long-term professional development and advancement. Key Responsibilities Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software Complete primary intake and initial triage of incoming calls Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process Input quality data in ticketing system, Salesforce Research hardware and software problems defined by customers and provide diagnosis and resolution Perform basic walkthrough of configuration with the customer Understand escalation process and perform escalation process in a timely manner Actively participate in team meetings to provide feedback and ways to improve efficiencies Coordinate with hardware vendors on diagnosis and resolution of hardware problems Accurately document worked issues and detailed steps for resolution when necessary Keep abreast of software releases, new feature and functionality, and updated installation procedures Other duties as assigned Qualifications Minimum HS diploma required AA degree in technology preferred or equivalent work experience Minimum one year of experience in a customer facing position and/or in the hospitality industry Minimum one year of experience troubleshooting and servicing basic hardware and software inquires A familiarity in helpdesk ticketing and helpdesk processes Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software Familiarity with troubleshooting software environments utilizing SQL is a plus Familiarity troubleshooting Windows Server Experience using Salesforce is preferred Required Skills answering phones, emails and interacting with clients throughout an active, high-volume day Technical aptitude and general experience troubleshooting hardware and software Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician A natural desire to assist others and problem-solve The ability to make sound decisions quickly in a fast-paced environment The ambition and hunger to consistently exceed customer expectations A strong ability to communicate, both written and spoken, with technical and non-technical individuals A strong intellectual curiosity The ability to gather and interpret relevant data and information to investigate and accurately triage issues The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative Exceptional organizational skills and self-motivation An innate ability to prioritize and effectively juggle multiple projects with high business priority Personal Attributes Positive, team-oriented attitude with a strong work ethic High level of accountability and ownership Willingness to go above and beyond to meet client expectations Resilient and able to perform repetitive tasks Detail-oriented with strong organizational skills Eager to learn new technologies and processes Professional, customer-facing demeanor ----------------------------------------------------------------------------------------------------------------------------------------------------------- Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role. ------------------------------------------------------------------------------------------------------------------------------------------------------------ The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes. Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status. Privacy Policy | Agilysys EEO/AAP Employer M/F/V/D", "summaryDescription" : "Technical Support at Agilysys. Skills: Customer support, Technical troubleshooting, Hospitality technology. Diagnose technical issues. Troubleshoot network issues", "postedDate" : "2026-06-13T22:07:24.991", "createdAt" : "2026-06-13T22:07:24.991", "lastUpdated" : "2026-06-15T07:13:46.531", "ingestTimestamp" : "2026-06-13T22:07:24.991", "mongoId" : "6a2c6bdc74d8ee00a0915743", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation", "Customer support", "Technical troubleshooting", "Hospitality technology", "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks", "A+", "Network+", "MTA", "HDI Desktop Support Technician", "Salesforce", "Ticketing system" ], "skillCount" : 30, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 712.6292, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3055fdf292fd229cf23d10", "title" : "Technical Support Engineer", "company" : "CodeRabbit", "industry" : "Customer Success", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Technical Support Engineer in Bengaluru, India, adjusted for the technology industry and full-time employment." }, "location" : "Australia, Bengaluru", "locations" : [ "Australia, Bengaluru" ], "timestamp" : "2026-06-16T13:39:09.578", "fingerprint" : "d2a2c141f571d263de0e3578ff8f770653efdbfc363af4228e3d9c46227fdafd", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/coderabbit/44e03145-8e77-47be-9423-aec5858902de/application", "externalId" : "44e03145-8e77-47be-9423-aec5858902de", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" }, { "country" : "Australia", "continent" : "oc", "workMode" : "onsite" } ], "locationText" : "Bengaluru, Karnataka, India; Australia", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT CODERABBIT CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview At CodeRabbit, we're seeking exceptional problem-solvers who thrive on untangling complex technical challenges and have a passion for helping customers to get the most from our AI-powered code review tool. As a Product Advocate, you'll be the bridge between cutting-edge AI technology and the developers who rely on it, providing expert guidance through support channels and real-time communication platforms, advocating for the product! You'll tackle the kinds of questions that don't have obvious answers - from intricate edge cases in our AI's code reviews to helping teams optimize their review workflows. We're looking for someone who can not only resolve these challenges but also help establish the gold standard for what a master product advocacy looks like in the emerging field of AI-assisted development. Your insights from the front lines will be invaluable in shaping our product's evolution. By gathering real-world feedback and patterns from developer interactions, you'll help us refine product, streamline the code review experience. Key Responsibilities 1. Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues. 2. Educate customers on the best product usage, ensuring they maximize the value out of it. 3. Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption. 4. Support the sales team in customer conversion and retention efforts. 5. Work with our developers to identify defects and opportunities for product improvement. 6. Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure. 7. Provide an analysis of our existing customer base to avoid and minimize risks in the install base. 8. Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations. 9. Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do. 10. Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis. 11. Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in CodeRabbit. Qualifications 1. Bachelor's degree in Computer Science or related field. 2. At least 2 years in a technical support, software engineering, or customer-facing technical role. 3. Excellent written and verbal communication skills; you are able to work with a wide variety of geographically distributed customers and solve their problems. 4. Customer Obsession – you are passionate about delivering a high-quality customer experience and helping convert customers from trial users to paid users. You judge our own success by the success of the team and the happiness of our customers. 5. Strong understanding of software development principles, version control systems (particularly Git), and other developer tools. 6. Proficiency in at least one programming language. 7. Experience with code review processes and tools. 8. Excellent problem-solving skills with the ability to debug complex technical issues. 9. Ability to work independently and collaboratively in a fast-paced environment. 10. Experience with ticketing systems and CRM tools is a plus. 11. Ability to manage multiple priorities and adapt to changing requirements. Our Values - \uD83E\uDD1D Collaborative Humans: Prioritizing collective intelligence - \uD83D\uDE80 Fearless Innovators: Turning obstacles into growth opportunities - \uD83D\uDCAA Persistent, Passionate Developers: Thriving on complex, long-term challenges - \uD83C\uDFAF Impact-Driven Creators: Crafting intuitive tools for developers - \uD83E\uDDE0 Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world What We Offer 1. Work on cutting-edge technology with real-world impact 2. Collaborative and innovative environment 3. Competitive salary, equity, and benefits 4. Professional development opportunities To apply, submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.", "summaryDescription" : "Technical Support Engineer at CodeRabbit. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-16T00:25:39.649", "lastUpdated" : "2026-06-16T13:39:09.578", "ingestTimestamp" : "2026-06-16T00:25:39.649", "mongoId" : "6a3055fdf292fd229cf23d10", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 712.3018, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c926c74d8ee00a0985baa", "title" : "Administrative Assistant – Studio Operations", "company" : "Blueprint Technologies", "industry" : "Technology", "salary" : { "min" : 27.0, "max" : 31.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T03:45:30.739", "fingerprint" : "c874ea58af244ed11f9cbbf7885f3b8081330562d64c44bed0d2b34773c6be4d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/7991210", "externalId" : "7991210", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "technicalSkills" : "Microsoft 365, Outlook, Teams", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Calendar management", "Travel coordination", "Expense processing", "Meeting logistics", "Space support", "Procurement", "Office administration", "Documentation maintenance", "Compliance tracking", "Inventory management" ], "hardSkills" : [ { "name" : "Calendar management", "level" : "intermediate" }, { "name" : "Travel coordination", "level" : "intermediate" }, { "name" : "Expense processing", "level" : "intermediate" }, { "name" : "Meeting logistics", "level" : "intermediate" }, { "name" : "Space support", "level" : "intermediate" }, { "name" : "Procurement", "level" : "intermediate" }, { "name" : "Office administration", "level" : "intermediate" }, { "name" : "Documentation maintenance", "level" : "intermediate" }, { "name" : "Compliance tracking", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" } ], "majorSkills" : "Studio operations, Administrative support, Operational support", "majorSkillsList" : [ "Studio operations", "Administrative support", "Operational support" ], "coreResponsibilities" : "Provide executive calendar support, Manage studio/team calendar, Coordinate travel arrangements, Process business expenses, Manage conference room calendars, Support conference room maintenance, Assist with building access, Provide general team support, Support space operations, Coordinate meeting logistics, Support team events, Assist with storage organization, Manage hardware procurement, Support vendor relationships, Provide executional project support, Partner with internal stakeholders", "teamCollaboration" : "Internal teams; External business partners; Facilities contacts; Internal stakeholders", "domainKnowledge" : "Studio operations", "domainList" : [ "studio-operations" ], "domainSpecificKnowledge" : [ "Studio operations" ], "toolProficiency" : [ "Microsoft 365" ], "documentationSkills" : "Maintain documentation", "continuousLearning" : "Professional growth; Professional development", "qualificationsBasic" : "5-7 years administrative support, Support senior leaders, Manage multiple calendars, Book travel, Process expense reports, Microsoft 365 proficiency", "qualificationsPreferred" : "Support leaders in enterprise, Support product launches, Coordinate facilities, Procurement experience, Support financial operations, Work with external partners, Anticipate leader needs, Handle high-touch role", "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role The Administrative Assistant will provide high-touch administrative, operational, and team support for a fast-paced studio environment preparing for multiple upcoming product launches. This role will support daily business operations across executive calendar management, travel coordination, expense processing, team events, meeting logistics, space support, procurement, and general office administration. The ideal candidate will be highly organized, collaborative, proactive, and comfortable balancing competing priorities in a dynamic environment. This individual will work closely with leaders, internal teams, external business partners, vendors, and facilities contacts to ensure smooth day-to-day operations and timely execution of administrative needs. Responsibilities Provide executive-level calendar support for two leaders, including scheduling, calendar prioritization, meeting coordination, and follow-ups. Manage studio/team calendar needs, including sending calendar invites, coordinating meeting cadence, and supporting recurring business rhythms. Coordinate domestic and/or business travel arrangements, including itineraries, logistics, and related documentation. Process and reconcile business expenses, expense reports, catering invoices, and event-related billing. Manage conference room calendars, room reservations, and meeting space logistics. Support conference room maintenance by coordinating with appropriate internal or facilities contacts as needed. Assist with building access coordination and related administrative requests. Provide general team support, including ad hoc administrative tasks and special projects. Support space operations by maintaining documentation, tracking compliance needs, and helping organize team areas. Coordinate meeting logistics, including room reservations, catering, materials, attendee coordination, and day-of support. Support team events, including planning, setup, tear down, catering coordination, vendor point-of-contact responsibilities, and billing reconciliation. Assist with storage organization, cleanup, downsizing, and inventory-related activities. Manage hardware, peripherals, office supplies, reference materials, and related procurement needs. Support vendor relationships and coordinate procurement of goods and services. Provide executional project support as needed across administrative, operational, event, and logistics workstreams. Partner with internal stakeholders to ensure deadlines are met and work is completed with accuracy and quality. Qualifications 5–7 years of experience in executive administrative support, business administration, or a similar administrative operations role. Strong experience supporting senior leaders or C-suite-level executives with complex calendar management. Experience managing multiple calendars, prioritizing meeting requests, and coordinating schedules across stakeholders. Strong experience booking travel and preparing detailed travel logistics. Experience processing expense reports, reconciling expenses, and maintaining accurate financial documentation. Proficiency with Microsoft 365 productivity tools, including Outlook, Teams, Excel, PowerPoint, and related collaboration tools. Strong meeting coordination skills, including room scheduling, agenda support, logistics, and catering coordination. Experience supporting team events, offsites, morale events, or similar employee engagement activities. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Excellent communication skills with the ability to work across leaders, teams, vendors, and external partners. Ability to maintain confidentiality, exercise sound judgment, and operate with professionalism. Strong attention to detail and ability to deliver high-quality work within deadlines. Comfortable working in a hybrid work arrangement in the Puget Sound, WA area. Preferred Qualifications Previous experience supporting leaders in a large enterprise, technology, gaming, entertainment, studio, or product-focused environment. Experience supporting teams during product launches, high-volume business cycles, or fast-moving project periods. Prior experience coordinating with facilities, space planning, building access, or workplace operations teams. Experience with procurement, hardware tracking, peripheral management, office supply management, or vendor coordination. Experience supporting department financial operations, budget tracking, invoice reconciliation, or purchase-related documentation. Experience working with external business partners and cross-functional internal stakeholders. Ability to anticipate leader and team needs, identify gaps, and proactively drive administrative solutions. Comfortable handling a high-touch role that includes executive support, team support, event coordination, logistics, and ad hoc operational tasks. Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $27– $31 per hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location : Redmond, WA", "summaryDescription" : "Administrative Assistant – Studio Operations at Blueprint Technologies. Skills: Studio operations, Administrative support, Operational support. Provide executive calendar support. Manage studio/team calendar", "postedDate" : "2026-06-13T20:43:21.301", "createdAt" : "2026-06-13T20:43:21.301", "lastUpdated" : "2026-06-15T03:45:30.739", "ingestTimestamp" : "2026-06-13T20:43:21.301", "mongoId" : "6a2c926c74d8ee00a0985baa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 56160, "salaryAnnualMax" : 64480, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Calendar management", "Travel coordination", "Expense processing", "Meeting logistics", "Space support", "Procurement", "Office administration", "Documentation maintenance", "Compliance tracking", "Inventory management", "Studio operations", "Administrative support", "Operational support", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Microsoft 365" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 711.8975, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7b8374d8ee00a0949f89", "title" : "Technical Support Technician", "company" : "ThermalWorks LLC", "industry" : "Climate Tech", "salary" : { "min" : 28500.0, "max" : 40500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Technician in Spain, adjusted for the technology industry and remote work." }, "location" : "Remote - Spain", "locations" : [ "Remote - Spain" ], "timestamp" : "2026-06-16T04:49:44.110", "fingerprint" : "75240823e8db7be5670757574dcfe4c34f81512dfd5d108171d5c158a19816e3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/li-thermal-works/jobs/4203859009", "externalId" : "4203859009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Spain", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Spain", "employmentType" : "FULL_TIME", "professionalSkills" : [ "System validation", "Data capture", "Decision-making", "Customer experience", "Coordination", "Escalation assistance", "Documentation habits" ], "hardSkillsList" : [ "Alarms response", "Call response", "Mode validation", "Temperature validation", "Flow validation", "Unit status validation", "Trend capture", "Screenshot capture", "Event timeline capture", "Runbook execution", "Stabilization steps execution", "Escalate concerns", "Data collection" ], "softSkillsList" : [ "Trustworthy", "Agile", "Professional", "Honest", "Reliable", "Humility" ], "hardSkills" : [ { "name" : "Alarms response", "level" : "intermediate" }, { "name" : "Call response", "level" : "intermediate" }, { "name" : "Mode validation", "level" : "intermediate" }, { "name" : "Temperature validation", "level" : "intermediate" }, { "name" : "Flow validation", "level" : "intermediate" }, { "name" : "Unit status validation", "level" : "intermediate" }, { "name" : "Trend capture", "level" : "intermediate" }, { "name" : "Screenshot capture", "level" : "intermediate" }, { "name" : "Event timeline capture", "level" : "intermediate" }, { "name" : "Runbook execution", "level" : "intermediate" }, { "name" : "Stabilization steps execution", "level" : "intermediate" }, { "name" : "Escalate concerns", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Trustworthy" }, { "name" : "Agile" }, { "name" : "Professional" }, { "name" : "Honest" }, { "name" : "Reliable" }, { "name" : "Humility" } ], "majorSkills" : "Technical support, System validation, Data capture, Customer support", "majorSkillsList" : [ "Technical support", "System validation", "Data capture", "Customer support" ], "coreResponsibilities" : "Respond to alarms, Respond to calls, Validate mode, Validate temperatures, Validate flow, Validate unit status, Capture trends, Capture screenshots, Capture event timelines, Execute approved runbook actions, Execute stabilization steps, Escalate SOO concerns, Escalate efficiency concerns, Support EU CX, Provide time-zone coverage, Provide coordination, Provide data collection, Provide escalation assistance", "teamCollaboration" : "Director of Service; Technical Service leadership; Technical Service organization; Endeavour Energy, LLC; Inspired infrastructure companies", "domainKnowledge" : "Integrated cooling system; Data center cooling; Commercial building cooling; Zero water solutions; Sustainable infrastructure", "domainList" : [ "integrated-cooling-system", "data-center-cooling", "commercial-building-cooling", "zero-water-solutions", "sustainable-infrastructure" ], "domainSpecificKnowledge" : [ "Integrated cooling system", "Data center cooling", "Commercial building cooling", "Zero water solutions", "Sustainable infrastructure" ], "communicationSkills" : "Data capture; Context provision", "documentationSkills" : "Skills documentation habits; Override documentation", "continuousLearning" : "Endless growth opportunities; Learning opportunities", "innovationCreativity" : "Ultra-creatives", "problemSolvingSkills" : "Fast decisions; Disciplined escalation; Complete context; Safe execution; Minimal rework", "specialRequirements" : "Travel required during training, Overrides permitted only when approved, Overrides must be documented, Overrides must be time-bound, Overrides reviewed post-action, No control tuning without approval", "outcomesObjectives" : "Accurate data capture; Timely data capture; Fast decisions enablement; Disciplined escalation; Complete context provision; Safe execution under pressure; Minimal rework", "qualificationsBasic" : "First response experience, System validation experience, High-quality data capture experience, Execution-focused role, Agile, Professional, Trustworthy with confidential information, Comfortable in rapidly changing environment, Work well independently, Work well with a team, Honest, Communicative, Reliable, Self-motivated, Ultra-creatives, Superstar performers, Humility, Hunger to make a positive impact", "qualificationsPreferred" : "EU customer experience (CX) needs support, Time-zone continuity support", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ThermalWorks LLC has an exciting opportunity for a Technical Support Technician to join our team, working directly with Director of Service and focusing on serving as the front line of the Technical Service organization, providing first response, system validation, and high-quality data capture during events. In addition to core monitoring and escalation duties, the Technical Support Technician will support EU customer experience (CX) needs as required, enabling cross-time-zone continuity. Their role is execution-focused and operates within defined approval boundaries to support safe, timely decision-making by Technical Service leadership. The Technical Support Technician needs to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both independently and with a team. ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. ThermalWorks is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle toward sustainable change. Are you ready to join the journey? Key Responsibilities Include but are not limited to: Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status Capture trends, screenshots, and event timelines Execute approved runbook actions and stabilization steps Escalate potential SOO or efficiency concerns with evidence, not speculation Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations All overrides must be documented, time-bound, and reviewed post-action No control tuning without approval Success Looks Like: Accurate, timely data capture that enables fast decisions Disciplined escalation with complete context Safe execution under pressure with minimal rework Travel required during the training period Skills strong documentation habits Great Place to Work Enjoy… A fast-paced, entrepreneurial culture focused on innovation. A flexible, autonomous work environment. A culture of respect, learning and excellence. Experienced, highly talented experts as team peers. Growth and travel opportunities. A team of change-makers having a significant impact on people and the planet. About Our Parent Company, Endeavour Energy Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work every day to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself. Today, we’re deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling and waste to fuel systems. As we look to the future, Endeavour intends to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies. We hope that our Sustainable Habitat for Innovation towards a Purpose (SHIP) will be a model that inspires people and businesses to #jointhejourney. Together we can combine the best of what technology and the natural world can offer to ensure a regenerative/sustainable world for generations to come. Position: Technical Support Technician Full-Time or Part-Time: Full-Time Reports to: Director of Service Location: EU (Remote), Spain preferred. Travel required during the training period Contact: recruiting@endeavourii.com", "summaryDescription" : "Technical Support Technician at ThermalWorks LLC. Skills: Technical support, System validation, Data capture, Customer support. Respond to alarms. Respond to calls", "postedDate" : "2026-06-14T19:10:31.045", "createdAt" : "2026-06-14T19:10:31.045", "lastUpdated" : "2026-06-16T04:49:44.110", "ingestTimestamp" : "2026-06-14T19:10:31.045", "mongoId" : "6a2c7b8374d8ee00a0949f89", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Alarms response", "Call response", "Mode validation", "Temperature validation", "Flow validation", "Unit status validation", "Trend capture", "Screenshot capture", "Event timeline capture", "Runbook execution", "Stabilization steps execution", "Escalate concerns", "Data collection", "Trustworthy", "Agile", "Professional", "Honest", "Reliable", "Humility", "Technical support", "System validation", "Data capture", "Customer support", "Decision-making", "Customer experience", "Coordination", "Escalation assistance", "Documentation habits", "Integrated cooling system", "Data center cooling", "Commercial building cooling", "Zero water solutions", "Sustainable infrastructure" ], "skillCount" : 33, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 709.9776, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a4cf292fd229c03a51c", "title" : "Technical Support Engineer", "company" : "Mitratech", "industry" : "SaaS", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Technical Support Engineer in Australia, adjusted for the SaaS industry and remote work." }, "location" : "Australia", "locations" : [ "Australia" ], "timestamp" : "2026-06-16T09:09:26.402", "fingerprint" : "24c873f1ffeb314b9f6e55f4740078e80486aa3469821ec1231e14699c353628", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/mitratech/jobs/7999767", "externalId" : "7999767", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 1, "experienceMaxYears" : 1, "coreResponsibilities" : "Serve as first point of contact, Provide solutions via phone, chat, email, portal, Research support issues, Troubleshoot support issues, Resolve support issues, Identify workarounds, Communicate workarounds to customers, Provide solutions via self-service portal, Maintain detailed call records, Maintain email records, Prioritize issues based on SLAs, Resolve issues based on SLAs, Prioritize issues based on severities, Resolve issues based on severities, Meet customer satisfaction goals monthly", "teamCollaboration" : "Work with client contacts; Work with colleagues; Work with remote team", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues; Resolve issues", "specialRequirements" : "After-hour on-call support coverage rotation may be required", "outcomesObjectives" : "Meet customer satisfaction goals monthly", "qualificationsBasic" : "6 months - 1 year customer service experience, Experience with Windows Operating Systems, Experience with Microsoft Office applications", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "The Mitratech Support team goal is to be passionate about customer success, by providing world class application support through problem-solving, communication and with continuous improvement. We are looking for highly qualified candidates with an interest in enterprise software applications to join our team of skilled support staff. Mitratech’s support organization is a global team with offices in Austin, TX, London and Melbourne. The Application Support role is responsible for providing functional support, with responsibilities that include working with our clients to troubleshoot, document, and resolve issues from the user interface. Candidates will be expected to work both collaboratively with client contacts and colleagues and must have the ability to be self-directed in order to obtain and clearly communicate resolution of the client’s inquiry. The key focus of this role will be to support our clients in the day-to-day operation of Mitratech’s SaaS products, which includes responding/resolving inquiries via tickets, chats, and phone calls to support. Duties & Responsibilities Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers Provide solutions where issues are identified via self-service portal Maintain detailed call and email records for all customer interactions Prioritize and resolve issues based on service level agreements and severities Responsible for meeting customer satisfaction goals monthly After-hour on-call support coverage rotation may be required Any other tasks and duties that might reasonably be required of you Qualifications 6 months - 1 year experience working in a customer service environment You can be committed to help our customers achieve their goals You are strongly self-motivated, have a great curiosity to learn about new things and dive deep to understand what makes things tick You exercise your best judgement and take the action without needing to be told so You are able to manage your own time commitments and work with a remote team to achieve shared goals You are able to mentor, inform, and educate customers as well as members of our own team, above or below you, by distilling the complex and simplifying You can disagree, share your point of view, yet work together with your team if they want to try something different Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge Attention to detail with the ability to multi-task and strong organizational skills Experience with Windows Operating Systems and Microsoft Office applications", "summaryDescription" : "Technical Support Engineer at Mitratech. Serve as first point of contact. Provide solutions via phone, chat, email, portal", "postedDate" : "2026-06-16T01:18:59.393", "createdAt" : "2026-06-16T01:18:59.393", "lastUpdated" : "2026-06-16T09:09:26.402", "ingestTimestamp" : "2026-06-16T01:18:59.393", "mongoId" : "6a307a4cf292fd229c03a51c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 707.9834, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7da674d8ee00a09504a6", "title" : "Technical Assistant-Administration", "company" : "Systemiq", "industry" : "Consulting", "salary" : { "min" : 1.2E8, "max" : 1.8E8, "currency" : "IDR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the mid-seniority level for a Technical Assistant-Administration role in Banyuwangi, Indonesia, within the Climate Tech industry, adjusted for local market data." }, "location" : "Banyuwangi, Indonesia", "locations" : [ "Banyuwangi", "Indonesia" ], "timestamp" : "2026-06-16T05:17:43.135", "fingerprint" : "4be207332a7ecf354b1f8eab8fec3d22b74b0cbd2cdb9c269f2ba493c9e7a2f9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/systemiq/jobs/4873481101", "externalId" : "4873481101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Banyuwangi", "country" : "Indonesia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "-8.3325711,114.1415790" } ], "locationText" : "Banyuwangi, Indonesia", "employmentType" : "CONTRACT", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "technicalSkills" : "MS Excel", "professionalSkills" : [ "Budgeting", "Reporting", "Logistics", "Programme support", "Data management" ], "hardSkillsList" : [ "Documentation management" ], "hardSkills" : [ { "name" : "Documentation management", "level" : "intermediate" } ], "majorSkills" : "Waste Operations Administration", "majorSkillsList" : [ "Waste Operations Administration" ], "coreResponsibilities" : "Prepare activity budgets, Track activity budgets, Maintain administrative documentation, Maintain filing systems, Support reporting, Provide logistical support, Maintain programme records, Support data management, Support operational documentation", "domainKnowledge" : "Solid waste service development", "domainList" : [ "solid-waste-service-development" ], "domainSpecificKnowledge" : [ "Solid waste service development" ], "toolProficiency" : [ "MS Excel" ], "documentationSkills" : "Administrative documentation; Operational documentation", "qualificationsBasic" : "S1 degree in relevant field, 3 years of relevant experience, Experience in administration, Experience in budgeting, Experience in reporting, Experience in logistics, Experience in programme support, Organisational skills, Good MS Excel skills, Good data management skills, Good written Bahasa Indonesia skills, Ability to manage documentation accurately, Ability to manage documentation consistently, Willingness to be based in Banyuwangi", "qualificationsPreferred" : "Experience supporting donor-funded programmes, Experience supporting government programmes", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Company Description: Systemiq is the system change company, working to accelerate the transition to a net-zero, nature-positive and more inclusive economy. As a certified B Corp, we partner with business, finance, policymakers and civil society to transform five interconnected systems: energy, nature and food, materials and circularity, sustainable finance, and urban transformation. We bring together strategy, policy, market design and capital mobilisation to deliver tangible results in the real economy. Founded in 2016, Systemiq has grown to a global team of more than 300 people across Brazil, France, Germany, Indonesia, Kenya, the Netherlands, the UK and the US, united by a singular focus on sustainability. Technical Assistant- Waste Operations Administration Banyuwangi Hijau Programme Location: Banyuwangi, Indonesia Initial contract: 3-month fixed-term contract, with potential extension subject to programme needs and performance Expected programme period: July 2026 to December 2027 Level: Technical Assistant Background Banyuwangi Hijau is a partnership programme with the Banyuwangi Government to accelerate solid waste service development across the regency. Effective programme implementation requires strong administrative, financial, logistical, and reporting support across Waste Operations activities. Role Purpose The Technical Assistant, Administration will support the administrative, financial, logistical, and reporting requirements of Waste Operations activities. Key Responsibilities Prepare and track activity budgets. Maintain accurate administrative documentation and filing systems. Support reporting in line with Systemiq and donor requirements. Provide logistical support for field activities, meetings, and workshops. Maintain audit-ready programme records. Support data management and operational documentation activities. Requirements Candidates should have: An S1 degree in a relevant field. At least 3 years of relevant experience. Experience in administration, budgeting, reporting, logistics, or programme support. Strong organisational skills and attention to detail. Good MS Excel and data management skills. Good written Bahasa Indonesia skills. Ability to manage documentation accurately and consistently. Willingness to be based in Banyuwangi. Experience supporting donor-funded or government programmes would be an advantage. Diversity & Inclusion At Systemiq, we absolutely believe diverse perspectives are essential to driving system change. We are committed to creating an inclusive workplace where people feel respected, supported and able to do their best work. Click here to view our Data Policy.", "summaryDescription" : "Technical Assistant-Administration at Systemiq. Skills: Waste Operations Administration. Prepare activity budgets. Track activity budgets", "postedDate" : "2026-06-14T21:30:36.622", "createdAt" : "2026-06-14T21:30:36.622", "lastUpdated" : "2026-06-16T05:17:43.135", "ingestTimestamp" : "2026-06-14T21:30:36.622", "mongoId" : "6a2c7da674d8ee00a09504a6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Documentation management", "Waste Operations Administration", "Budgeting", "Reporting", "Logistics", "Programme support", "Data management", "Solid waste service development", "MS Excel" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 700.1402, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ca474d8ee00a094de6d", "title" : "Technical Support Lead", "company" : "BETA Technologies", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Technical Support Lead in South Burlington, United States, adjusted for the aerospace industry and company size." }, "location" : "South Burlington, Vermont, United States", "locations" : [ "South Burlington", "Vermont", "United States" ], "timestamp" : "2026-06-16T04:21:13.891", "fingerprint" : "164133a0c08364d8acc4f9f5af9b760ff177c1a6d5ff55fc2a01d10f80d83acf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/betatechnologiesinc/jobs/4211170009", "externalId" : "4211170009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "South Burlington", "state" : "Vermont", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.4642957,-73.1762730" } ], "locationText" : "South Burlington, Vermont, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "rawDescription" : "At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We're seeking a seasoned Technical Support Lead to build and lead BETA's comprehensive technical customer support organization from the ground up. This strategic leadership role will develop, implement, and scale technical support capabilities for customers of aircraft components and ALIA aircraft operators, leveraging internal BETA flight test operations and pre-certification customer operational demonstrations , leading up to customer deliveries and commercial entry into service. The ideal candidate will have extensive experience leading technical support organizations and field service teams in the aviation industry, with the vision to transform customer support experiences in electric aviation. How you will contribute to revolutionizing electric aviation: Build and lead a world-class aftermarket services team to deliver comprehensive technical support across BETA's growing customer operations Own the post-delivery and sustainment phase customer experience and collaborate closely with the BETA Customer Experience team to ensure seamless transition from delivery through lifecycle support Develop and implement preliminary plans for field support and technical support based on specific customer contractual requirements and technical/commercial demonstrations Leverage flight test operational support learning before type certification to develop scalable processes for external customer deployments Lead field service representatives supporting pre-certification operational demonstrations, using these engagements as opportunities to fully mature service offerings for entry into service Launch and manage AOG (Aircraft on Ground) help desk operations to provide rapid technical support and minimize aircraft downtime Coordinate customer delivery of comprehensive documentation including Pilot Operating Handbooks (POH), maintenance manuals, and technical data packages Establish and manage customer technical support infrastructure for transparent communication and status tracking through ticketing systems, triage protocols, and reachback support management Oversee customer communications for RMAs (Return Material Authorizations) and warranty claim processing to ensure transparency and timely resolution Collaborate closely with Engineering, Safety and Maintenance on retrofit/upgrade planning and implementation, including coordinated software update deployment Manage technical support costs to budget while maintaining service excellence and customer satisfaction targets Ensure compliance with all regulatory requirements including EH&S, Import/Export, FAA, and international regulatory standards as BETA enters new markets Define, implement and drive operational efficiency KPIs (Key Performance Indicators), including TAT (Turn Around Time) and OTD (On Time Delivery) for all customer technical support activities Minimum Qualifications: Bachelor's degree in Engineering, Aviation Management, or related technical field, or equivalent work experience 10+ years of aviation industry experience with technical support, field service, or aftermarket services Demonstrated experience leading technical support organizations and / or field service representative teams Technical depth in aircraft maintenance or other relevant background to provide credible technical guidance Strong understanding of aviation regulatory requirements and customer support best practices Proven track record of building and scaling service organizations from concept to operational excellence Excellent communication and leadership skills with ability to work across diverse internal and external stakeholders Comfortable with dynamic work environment and ability to develop processes while delivering immediate customer support Experience with AOG support, technical troubleshooting, and customer crisis management Experience with regulatory compliance in aviation (FAA, EASA, Transport Canada, etc.) and understanding of international market entry requirements Above and Beyond Qualifications: Aviation maintenance background or A&P certification Experience with electric aircraft or emerging aviation technologies Demonstrated budget management experience with P&L responsibility for service operations Background in warranty management and RMA processes in aviation or high-value manufacturing Experience with EH&S compliance and Import/Export regulations Knowledge of software update deployment and configuration management in operational aircraft environments Experience establishing training programs and credit systems International customer support and logistics experience Experience with technical documentation development and management Background in startup or high-growth technology environments Physical Demands and Work Environment: This position involves occasional domestic and international travel to customer sites, service locations, and field operations. Standard office environment with frequent collaboration across multiple time zones Build electric airplanes with us! BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes—flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding. We encourage all driven candidates to apply, even if they do not meet every listed qualification. We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace. Employment offers are contingent upon the successful completion of a background check. 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This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET) ESSENTIAL DUTIES AND RESPONSIBILITES: Resolve customer technical issues effectively and efficiently through multiple support channels Communicate with customers professionally and consistently on issue status and resolution Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge Build and foster positive working relationships across the team and company As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance) As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager Conduct all business in accordance with Higher Logic policies and procedures. All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: Basic understanding of or a willingness to learn Higher Logic’s Product Suite Critical thinking and troubleshooting skills Excellent verbal and written communication skills Exceptional customer service skills Effective prioritization and triaging skills to manage multiple customer inquiries Basic understanding or willingness to learn HTML & CSS Basic knowledge or a willingness to learn standard web technologies, browsers and web applications EXPERIENCE DESIRED: Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment Typical range for the role overall is 0-5 years. Technical background or expertise either through experience, self-led learning or certifications/degrees Retail, hospitality or restaurant experience providing customer service Experience working in a customer service or contact center environment Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions", "summaryDescription" : "Technical Customer Support Specialist at Higher Logic. Skills: Customer support, Technical support, Troubleshooting. Resolve customer technical issues. 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Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: Symphony is seeking an experienced and highly organised Technical Support Manager to lead our New York based L2/L3 Support team. This leadership role is responsible for managing day-to-day operations of a team of Technical Support Engineers, ensuring exceptional service delivery to our financial services clients while driving operational excellence and continuous improvement. You will oversee a team providing second and third line support for Symphony Messaging and Voice (Cloud9) services, including administration, troubleshooting complex issues, and escalation management. The role requires strong customer focus, hands-on leadership, and the ability to collaborate across global support, product, and engineering teams. Key Responsibilities: Team Leadership & Development: Lead, mentor, and coach Technical Support Engineers, fostering a high-performance culture and ensuring adherence to SLAs and best practices. Operational Oversight: Manage support queues in Zendesk, monitor workloads, and ensure efficient triage and resolution of issues across Symphony services, including messaging services, trader voice applications and hardware. Escalation Management: Oversee escalation to L3, engineering teams, ensuring issues are well-documented, communicated clearly, and resolved in a timely manner. Process & Quality Improvement: Implement standard operating procedures, conduct ticket reviews, and drive initiatives to enhance customer experience, reduce backlog, and improve response and resolution times. Stakeholder Collaboration: Act as the primary point of contact for product, engineering, and senior leadership regarding support performance, incident trends, and client-impacting issues. Reporting & Metrics: Track, analyse, and present key support metrics (e. g. response times, resolution rates, backlog levels, CSAT) to senior management. Training & Onboarding: Develop training content and oversee onboarding of new support engineers, ensuring consistent knowledge and high service standards. Required Qualifications: 10+ years experience in technical support with at least 3+ years in a management position Demonstrated success in leading customer-facing technical support teams in fast-paced, SLA-driven environments. Excellent communication and interpersonal skills with confidence in client and executive interactions. Strong organisational and time management skills with the ability to manage multiple priorities. Strong troubleshooting background with working knowledge of Windows OS, networking fundamentals (IP, DNS, VPN), SaaS platforms, and support tools (Zendesk, Jira). Experience with VoIP/SIP technologies, cloud PBX systems, or trader voice platforms strongly preferred. Understanding of SAML/SSO concepts and identity management. Working knowledge of AI/ML concepts, with the ability to lead teams in adopting AI-powered tools and solutions, is highly desirable. Compensation: Salary Range: $120,000 -140,000 base salary per year Bonus Plan Benefits and Perks: Regional specific competitive benefits Build your own Benefits (BYOB) perk Local events, team building, and development opportunities We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 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Austin:101 E 15th St (320-4001) (320TX-4001)
101 E 15th St
Austin, 78778-0001

" ], "timestamp" : "2026-06-15T12:14:28.166", "fingerprint" : "b91a22ae3f7612b053800a3d84fb3bc90e02b759f5da985526ba2770eb5bccdf", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=34378", "externalId" : "34378", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Microsoft Suite, Outlook, Teams", "professionalSkills" : [ "Administrative support", "Process management", "Cross-functional coordination", "Resource planning" ], "hardSkillsList" : [ "Typing 60+ wpm", "Data entry", "Record analysis" ], "hardSkills" : [ { "name" : "Typing 60+ wpm", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Record analysis", "level" : "intermediate" } ], "majorSkills" : "Appeals process, Administrative support, Hearing scheduling", "majorSkillsList" : [ "Appeals process", "Administrative support", "Hearing scheduling" ], "coreResponsibilities" : "Perform administrative support work, Analyze appeals, Determine issues for hearings, Determine scheduling for hearings, Enter information into AT Case Processor, Request records for hearings, Assist other units", "teamCollaboration" : "Cross-functional coordination; Assist other units", "domainKnowledge" : "Unemployment insurance laws; Appeals process; UI program", "domainList" : [ "unemployment-insurance-laws", "appeals-process", "ui-program" ], "domainSpecificKnowledge" : [ "Unemployment insurance laws", "Appeals process", "UI program" ], "toolProficiency" : [ "AT Case Processor" ], "continuousLearning" : "Training and development opportunities", "problemSolvingSkills" : "Analyze appeals; Determine appropriate issues", "specialRequirements" : "Texas resident required, Relocate to Texas", "qualificationsBasic" : "One year full-time experience, Administrative support functions, Office practices and procedures, Clerical administration, Business management practices", "qualificationsPreferred" : "Type at least 60+ wpm, Experience with Microsoft Suite, Outlook and Teams experience, Knowledge of UI laws, Knowledge of appeals process, UI Claims and Appeals experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Texas Workforce Commission connects people with careers across the state. The Case Processor I (Administrative Assistant II) position is located at our State Office location in Austin is on the north lawn of the Texas State Capitol at 101 E. 15th Street. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This is an In-Office position at our 101 E 15th St, Austin location. Work hours are flexible Monday – Friday, starting as early as 7:00am, ending no later than 6:00pm. Work schedule must be approved by Management. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE You possess the ability to perform duties involving close attention to detail with accuracy, keep up with a fast-paced work environment, and have good interpersonal skills to communicate with coworkers. WHAT YOU WILL DO: The Appeals Tribunal holds and hears first level appeals from the original determination in disputed claims for unemployment insurance benefits. The Case Processor I primarily reviews incoming appeal submission requests and creates hearings to adverse determinations for the Appeal Tribunal. The Case Processor I performs routine (journey-level) administrative support work under moderate supervision, with limited latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: -Perform routine administrative support work in the implementation of the appeal process in the Unemployment Insurance (UI) program. -Use a TWC issued computer (PC) and TWC records to analyze appeals to determine appropriate issues, parties, and scheduling considerations for administrative hearings. -Enter appropriate information into AT Case Processor. -Request records required for appeal hearings. -Perform other duties as assigned which may include cross training to assist other units as the need arises. YOU QUALIFY WITH: -One year of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance and control of forms, records and reports -Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: -Ability to type at least 60+ wpm. -Experience with the Microsoft Suite including Outlook and Teams. -Attention to details and accuracy of date-sensitive material involved. -Knowledge of unemployment insurance laws, rules, and regulations and of the appeals process. -Knowledge of general office practices and procedures. -UI Claims and Appeals experience. YOU GAIN: -A Family Friendly Certified Workplace. -Will report to Austin, Texas. -Competitive salary: $3,220.00/month -Defined Retirement Benefit Plan -Optional 401(k) and 457 accounts -Medical Insurance -Paid time off, including time for vacation, sick and family care leave -Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf. HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Case Processor (Administrative Assistant II) at Texas Workforce Commission. Skills: Appeals process, Administrative support, Hearing scheduling. Perform administrative support work. Analyze appeals", "createdAt" : "2026-06-14T06:43:18.659", "lastUpdated" : "2026-06-15T12:14:28.166", "ingestTimestamp" : "2026-06-14T06:43:18.659", "mongoId" : "69ce5df99bc74574cb671a07", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 43000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Typing 60+ wpm", "Data entry", "Record analysis", "Appeals process", "Administrative support", "Hearing scheduling", "Process management", "Cross-functional coordination", "Resource planning", "Unemployment insurance laws", "UI program", "AT Case Processor" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 692.16583, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a1868f158b93c861e193849", "title" : "Junior Data Administrator (Technical Supply)", "company" : "TravelLab Africa Group", "industry" : "Hospitality", "salary" : { "min" : 215000.0, "max" : 285000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Data Administrator in Cape Town, South Africa, adjusted for entry-level experience and the travel industry." }, "location" : "Gardens, Cape Town, ZA", "locations" : [ "Gardens", "Cape Town", "ZA" ], "timestamp" : "2026-06-16T00:49:09.293", "fingerprint" : "2c469a44a986b8da66beaf14a4d0c3bccac7942e54d25539efbc3be8763f9ac9", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://travellab.breezy.hr/p/dafd691b358801-junior-data-administrator-technical-supply", "externalId" : "dafd691b358801", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "softSkillsList" : [ "Analytical" ], "softSkills" : [ { "name" : "Analytical" } ], "coreResponsibilities" : "Support Technical Supply team, Oversee airline booking performance, Oversee airline content", "workSiteFlexibility" : "Onsite", "rawDescription" : "We are seeking a Junior Data Administrator (Technical Supply) to join our Technical Supply team based in Cape Town.About the Role We are seeking a detail-oriented, analytical Junior Data Administrator to support our Technical Supply team in overseeing airline booking performance and content on our", "summaryDescription" : "Junior Data Administrator (Technical Supply) at TravelLab Africa Group. Support Technical Supply team. Oversee airline booking performance", "createdAt" : "2026-06-14T21:16:45.698", "lastUpdated" : "2026-06-16T00:49:09.293", "ingestTimestamp" : "2026-06-14T21:16:45.698", "mongoId" : "6a1868f158b93c861e193849", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Analytical" ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 689.7223, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Travel", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5d2", "title" : "Senior Technical Support Associate", "industry" : "Support", "salary" : { "min" : 1500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "certifications" : [ "Apple support certifications" ], "timestamp" : "2026-06-16T11:46:42.792", "fingerprint" : "607b42f59d56b04eae66988d9baa2763656c4c44051dd8e0642be4cbe2b0279e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/75960486-e251-42e7-81d7-8b8f2c852003/apply", "externalId" : "75960486-e251-42e7-81d7-8b8f2c852003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Apple devices, Windows 11, Microsoft Office", "professionalSkills" : [ "Technical support", "Customer support", "Problem-solving", "Multitasking" ], "hardSkillsList" : [ "Troubleshooting", "Typing" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Typing", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Deliver end-to-end technical support, Deliver end-to-end customer support, Provide responsive support via phone, Provide responsive support via chat, Provide responsive support via email, Provide responsive support via web channels, Troubleshoot technical issues, Troubleshoot product issues, Troubleshoot account-related issues, Navigate multiple systems simultaneously, Research customer concerns, Diagnose customer concerns, Resolve customer concerns, Document all interactions, Document updates, Document resolutions, Manage high volumes of inbound requests, Escalate complex issues, Escalate unresolved issues", "domainKnowledge" : "Education-focused services", "domainList" : [ "education-focused-services" ], "domainSpecificKnowledge" : [ "Education-focused services" ], "toolProficiency" : [ "CRM systems", "Ticketing systems", "Amazon Connect" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Document interactions; Document updates; Document resolutions", "continuousLearning" : "Structured training; Ongoing coaching; Professional skill development", "problemSolvingSkills" : "Troubleshooting; Problem-solving", "specialRequirements" : "Quiet workspace, Reliable high-speed internet, Identity verification, Multi-factor authentication", "outcomesObjectives" : "Ensure service quality; Ensure resolution efficiency; Focus on first-contact resolution; Maintain accuracy; Maintain professionalism; Maintain efficiency; Ensure timely resolution; Ensure customer satisfaction", "qualificationsBasic" : "High school diploma or equivalent, Typing ability (minimum baseline 25 WPM), Stable professional work history", "qualificationsPreferred" : "Experience in customer-facing technical support, Experience in help desk environments, Familiarity with Apple devices, Familiarity with Windows 11, Familiarity with Microsoft Office applications, Additional technical certifications, Identity verification (CLEAR™), Multi-factor authentication tools (Okta/MFA)", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities You will be responsible for delivering end-to-end technical and customer support across multiple communication channels while ensuring service quality and resolution efficiency. Provide responsive support via phone, chat, email, and web channels, ensuring a high-quality customer experience across all interactions Troubleshoot and resolve technical, product, and account-related issues, focusing on first-contact resolution whenever possible Navigate multiple systems simultaneously to research, diagnose, and resolve customer concerns effectively Accurately document all interactions, updates, and resolutions within ticketing and CRM systems Manage high volumes of inbound requests while maintaining accuracy, professionalism, and efficiency Escalate complex or unresolved issues to appropriate teams to ensure timely resolution and customer satisfaction Requirements: The ideal candidate is technically capable, detail-oriented, and comfortable working in a high-volume, remote support environment that requires strong communication and multitasking skills. Experience in customer-facing technical support or help desk environments preferred Familiarity with Apple devices, Windows 11, and Microsoft Office applications Strong troubleshooting and problem-solving skills with the ability to work across multiple systems Excellent written and verbal communication skills with a customer-first mindset Ability to manage high-volume inbound interactions in a structured, performance-driven setting Comfort working flexible schedules, including weekends as needed Basic technical requirements including a quiet workspace and reliable high-speed internet meeting defined performance thresholds Ability to complete identity verification (CLEAR™) and use multi-factor authentication tools (Okta/MFA) for secure system access High school diploma or equivalent required; additional technical certifications (e.g., Apple support certifications) are a plus Strong typing ability (minimum baseline 25 WPM) and stable professional work history preferred Benefits: Fully remote work-from-home position within approved U.S. states Hourly compensation of $15.00 per hour Paid training program with hands-on learning using modern cloud-based support tools (e.g., Amazon Connect) Comprehensive benefits package including health, dental, vision, and retirement plans Life, disability, and employee assistance programs for additional support Paid time off and structured training with ongoing coaching and development Opportunity to build technical support expertise in a mission-driven environment supporting education-focused services Access to structured performance feedback and professional skill development. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Associate. Skills: Technical support, Customer service. Deliver end-to-end technical support. Deliver end-to-end customer support", "postedDate" : "2026-06-15T15:30:52.138", "createdAt" : "2026-06-15T15:30:52.138", "lastUpdated" : "2026-06-16T11:46:42.792", "ingestTimestamp" : "2026-06-16T03:20:46.190", "mongoId" : "6a30511af292fd229cefa5d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 3120000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "Typing", "Technical support", "Customer service", "Customer support", "Problem-solving", "Multitasking", "Education-focused services", "Apple support certifications", "CRM systems", "Ticketing systems", "Amazon Connect" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 687.8233, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305609f292fd229cf2457a", "title" : "Administrative Assistant IV", "company" : "Wesleyan University", "industry" : "Education", "salary" : { "min" : 28.08, "max" : 30.12, "currency" : "USD", "frequency" : "yearly" }, "location" : "Middletown, CT (Main Campus)", "locations" : [ "Middletown, CT (Main Campus)", "United States of America" ], "timestamp" : "2026-06-16T15:00:48.864", "fingerprint" : "624c2290796abe3971191e3eef83251c8ef1ee68d18119a3006de2e026d78b09", "source" : "workday", "language" : "en", "applyUrl" : "https://wesleyan.wd5.myworkdayjobs.com/careers/job/Middletown-CT-Main-Campus/Administrative-Assistant-IV_R101239", "externalId" : "R101239", "industryFunction" : { }, "locationPoint" : "40.05727,-85.5372", "structuredLocations" : [ { "city" : "Middletown", "state" : "Connecticut", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.5623178,-72.6509061" } ], "locationText" : "Middletown, Connecticut, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Workday, SharePoint, Microsoft Teams", "professionalSkills" : [ "Fiscal coordination", "Data management", "Systems management", "Office operations", "Recordkeeping", "Workflow efficiency" ], "hardSkillsList" : [ "Expense reporting", "Invoice processing", "Inventory management", "Procurement", "Mail distribution", "Shipping logistics", "Calendar coordination", "Meeting scheduling", "Travel arrangements", "Data validation", "Event registration", "RSVP management" ], "hardSkills" : [ { "name" : "Expense reporting", "level" : "intermediate" }, { "name" : "Invoice processing", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Procurement", "level" : "intermediate" }, { "name" : "Mail distribution", "level" : "intermediate" }, { "name" : "Shipping logistics", "level" : "intermediate" }, { "name" : "Calendar coordination", "level" : "intermediate" }, { "name" : "Meeting scheduling", "level" : "intermediate" }, { "name" : "Travel arrangements", "level" : "intermediate" }, { "name" : "Data validation", "level" : "intermediate" }, { "name" : "Event registration", "level" : "intermediate" }, { "name" : "RSVP management", "level" : "intermediate" } ], "majorSkills" : "Administrative support, Financial support, Operational support, Data systems management", "majorSkillsList" : [ "Administrative support", "Financial support", "Operational support", "Data systems management" ], "coreResponsibilities" : "Provide administrative support, Provide financial systems support, Assist with operational workflows, Process invoices, Manage expense reporting, Reconcile Purchase Card, Reconcile Expense Card, Coordinate office operations, Manage inventory, Monitor supplies, Perform procurement activities, Provide frontline support for office equipment, Troubleshoot office equipment, Submit facilities work orders, Monitor facilities work orders, Follow up on facilities work orders, Prepare correspondence, Send pledge reminders, Send donation reminders, Send meeting notifications, Document operational procedures, Update operational procedures, Maintain resource libraries, Coordinate mail flow, Distribute packages, Manage shipping logistics, Coordinate calendars, Schedule meetings, Reserve spaces, Arrange travel, Plan meetings, Confirm meetings, Support event management platforms, Match contacts, Validate data, Prepare name tags, Coordinate pre-event operations, Coordinate post-event operations, Manage event registrations, Manage RSVPs, Prepare attendee materials, Maintain event records, Support post-event follow-up", "teamCollaboration" : "Cross-trained administrative team; Support multiple program areas; Collaborative model", "domainKnowledge" : "Advancement operations; Fundraising; Alumni engagement; Constituent data management; Gift processing; Reporting and analytics; CRM administration; Business process improvement; Data governance", "domainList" : [ "advancement-operations", "fundraising", "alumni-engagement", "constituent-data-management", "gift-processing", "reporting-and-analytics", "crm-administration", "business-process-improvement", "data-governance" ], "domainSpecificKnowledge" : [ "Advancement operations", "Fundraising", "Alumni engagement", "Constituent data management", "Gift processing", "Reporting and analytics", "CRM administration", "Business process improvement", "Data governance" ], "toolProficiency" : [ "Workday", "SharePoint", "Microsoft Teams", "Linvio" ], "communicationSkills" : "Professional communication", "documentationSkills" : "Document procedures; Maintain resource libraries", "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "5+ years administrative experience, Experience with Workday, Experience with SharePoint, Experience with Microsoft Teams", "qualificationsPreferred" : "Experience with Linvio", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Office of Advancement builds lifelong relationships with alumni, parents, and friends, engaging them in support of Wesleyan University’s educational mission and financial goals. Through fundraising, alumni and parent engagement, and on- and off-campus events, Advancement fosters pride in the Wesleyan community and advances key institutional initiatives. Advancement Information Management provides the strategic design, development, and implementation of core operational functions that enable the Office of Advancement to achieve its fundraising and engagement goals. The team ensures alignment of business processes, policies, and technology infrastructure with the University’s priorities and resources. Advancement Information Management serves as the operational foundation for fundraising and engagement activities by overseeing constituent data management, gift processing, reporting and analytics, CRM administration, business process improvement, and data governance. Reporting to the Director of Advancement Operations, the Administrative Assistant provides comprehensive administrative, operational, and financial support across Advancement program areas. This role supports a wide range of functions, including fiscal coordination, data and systems management, event and meeting logistics, correspondence, and office operations. Exercising independent judgment and attention to detail, the Administrative Assistant IV helps ensure efficient workflows, accurate recordkeeping, and exceptional service in support of Advancement goals. As part of a cross-trained administrative support team, this role operates within a flexible, collaborative model, providing support across multiple program areas and adapting to evolving organizational priorities. Responsibilities include: * Provide administrative and financial systems support across Advancement program areas, assisting with operational workflows in Workday and related systems; supporting the effective day-to-day functioning of the office environment, including direct interaction by phone, email, and in-person with constituents, visitors, and staff. * Process invoices and manage expense reporting, including Purchase Card and Expense Card reconciliations in Workday for assigned staff; support financial tracking, documentation, and preparation of fiscal materials to inform budgeting and operational decision-making. * Coordinate day-to-day office operations, including inventory management, supply monitoring, and procurement activities, while also providing frontline support for office equipment (e.g., printers), including troubleshooting, issue assessment, and service coordination. * Submit, monitor, and follow up on facilities-related work orders with Physical Plant, ensuring timely resolution through clear, professional communication and coordination; prioritize requests effectively, track progress, and maintain a high standard of efficiency, responsiveness, and respect in interactions with internal stakeholders and service partners. * Assist with the preparation of correspondence, such as pledge and donation reminders, meeting notifications, and other donor-centric outreach; ensure accuracy, personalization, and timely execution while coordinating data, formatting, and distribution to maintain a high standard of professionalism and engagement. * Document, maintain, and regularly update operational procedures, ensuring accuracy and consistency across workflows; maintain and enhance internal resource libraries within SharePoint and Microsoft Teams to keep supporting materials organized, accessible, and up to date for staff. * Coordinate the flow of incoming and outgoing mail, package distribution, and shipping logistics, including liaising with campus mail services and external carriers (e.g., FedEx), and managing shipment preparation and pickup scheduling. * Coordinate calendars, schedule meetings, and reserve spaces while offering supplemental support for travel arrangements and the planning and confirmation of meetings between staff and donors, ensuring seamless logistics, clear communication, and a high level of professionalism throughout. * Provide periodic support for event management platforms (e.g., Linvio), including complex contact matching, data validation, and nametag preparation; coordinate closely with event stakeholders to ensure accuracy, alignment across systems, and timely execution in support of seamless event operations. * Coordinate pre- and post-event administrative operations for approximately 40–50 fundraising and engagement events annually. Responsibilities may include managing event registrations and RSVPs, preparing attendee materials and name tags, maintaining event records, and supporting post-event follow-up activities. * Support data management in the Affinaquest database, including updates, activity entry, document uploads, and standard reporting, as needed to support ongoing operations. * Perform other duties as assigned. This position is in the secretarial/clerical bargaining unit. This position is full-time and works 35 hours per week for 52 weeks. **Minimum Qualifications** * Associate’s degree and a minimum of four years of related administrative or operational experience, or an equivalent combination of education, training, and experience. * Demonstrated experience in customer service, front-facing office support, and data entry. * Proficiency in Microsoft Office Suite, including advanced capabilities in Word (e.g., mail merges) and Excel. (e.g., spreadsheet formatting, data organization, and basic data manipulation) * Ability to work effectively with diverse constituencies, including staff, alumni, and parents, while handling sensitive and confidential information with discretion. * Demonstrated ability to manage multiple priorities in a fast-paced environment, with strong follow-through and the ability to work both independently and collaboratively. * Strong organizational skills, including experience managing inventory, coordinating logistics, and prioritizing competing tasks. * Strong attention to detail and ability to establish and follow efficient procedures and workflows. * Effective communication skills. * Demonstrated commitment to fostering an inclusive and respectful environment and engaging with individuals from diverse backgrounds. * Ability to make sound judgments. **Preferred Qualifications** * Experience in higher education, nonprofit, advancement, or development environments * Familiarity with CRM or advancement databases (e.g., Affinaquest) and financial systems (e.g., Workday) * Experience supporting events, meetings, or donor/constituent engagement activities * Experience working in a cross-trained or team-based administrative support model * Ability to learn new systems and technologies quickly and adapt to evolving operational needs **Position is open until filled. For full consideration please apply by July 6th when first review of applications will begin.** Compensation: $28.08-$30.12 Work Location: On Campus All offers to external applicants are contingent on the candidate’s completion of a [pre-employment background check screening](https://www.wesleyan.edu/hr/pdfs/Wesleyan%20University%20Background%20Check%20Policy_.pdf) to the satisfaction of Wesleyan University. Wesleyan University, located in Middletown, Connecticut, does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, political belief, veteran status, sexual orientation, genetic information or non-position-related criminal record. We welcome applications from women and historically underrepresented minority groups. Inquiries regarding Title IX, Section 504 or any other non-discrimination policies should be directed to Vice President for Equity and Inclusion, Title IX and ADA/504 Coordinator. Wesleyan University complies with the Clery Act and maintains records of campus crime statistics and security policies. Copies of Wesleyan University’s Clery Act Report are available on request and online at [https://www.wesleyan.edu/publicsafety/clery.html](https://www.wesleyan.edu/publicsafety/clery.html). Experience is taken into consideration in the determination of salary offers. For more information visit [https://www.wesleyan.edu/hr/handbook/compensation-practices/index.html](https://www.wesleyan.edu/hr/handbook/compensation-practices/index.html) Wesleyan offers a broad range of employee benefits and development opportunities, including comprehensive group insurance plans, wellness programs and incentives, generous paid time off and retirement plans, flexible work schedules, employee and dependent tuition programs for those who qualify. Detailed information on the benefits of working at Wesleyan is located at: [https://wesleyan.edu/hr/careers/prospective-resources.html](https://wesleyan.edu/hr/careers/prospective-resources.html).", "summaryDescription" : "Administrative Assistant IV at Wesleyan University. Skills: Administrative support, Financial support, Operational support, Data systems management. Provide administrative support. Provide financial systems support", "postedDate" : "2026-06-13T03:43:49.729", "createdAt" : "2026-06-16T03:43:49.709", "lastUpdated" : "2026-06-16T15:00:48.864", "ingestTimestamp" : "2026-06-16T03:43:49.709", "mongoId" : "6a305609f292fd229cf2457a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://wesleyan.wd5.myworkdayjobs.com/careers/job/Middletown-CT-Main-Campus/Administrative-Assistant-IV_R101239", "salaryAnnualMin" : 58406, "salaryAnnualMax" : 62649, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Expense reporting", "Invoice processing", "Inventory management", "Procurement", "Mail distribution", "Shipping logistics", "Calendar coordination", "Meeting scheduling", "Travel arrangements", "Data validation", "Event registration", "RSVP management", "Administrative support", "Financial support", "Operational support", "Data systems management", "Fiscal coordination", "Data management", "Systems management", "Office operations", "Recordkeeping", "Workflow efficiency", "Advancement operations", "Fundraising", "Alumni engagement", "Constituent data management", "Gift processing", "Reporting and analytics", "CRM administration", "Business process improvement", "Data governance", "Workday", "SharePoint", "Microsoft Teams", "Linvio" ], "skillCount" : 35, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 687.76855, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3073ccf292fd229c003bcf", "title" : "Administration Support Representative", "company" : "Hato Hone St John", "industry" : "Hospital And Health Care", "salary" : { "min" : 41000.0, "max" : 52000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Administration Support Representative salaries in Auckland, New Zealand, for Hato Hone St John, adjusted for part-time employment, are estimated based on 2024-2025 market data." }, "location" : "Auckland, Auckland, New Zealand", "locations" : [ "Auckland", "Auckland", "New Zealand" ], "timestamp" : "2026-06-16T11:21:51.696", "fingerprint" : "6b88c4a471ced7dc6a3ceb1ab970c487e868d094c3a1d237f2025b1a512564af", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HatoHoneStJohn/6000000001155663-administration-support-representative", "externalId" : "6000000001155663", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Auckland", "state" : "Auckland", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-36.8520950,174.7631803" } ], "locationText" : "Auckland, Auckland, New Zealand", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Customer service", "Administration" ], "softSkillsList" : [ "Adaptability", "Flexibility" ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "majorSkills" : "Customer service, Administration", "majorSkillsList" : [ "Customer service", "Administration" ], "coreResponsibilities" : "Complete administration processes efficiently, Complete administration processes accurately, Complete administration processes within time frames, Build effective relationships with team members, Build effective relationships with stakeholders, Maintain effective relationships with team members, Maintain effective relationships with stakeholders, Action outbound enquiries, Deliver accurate advice, Deliver professional advice, Deliver accurate support, Deliver professional support, Resolve customer complaints effectively, Resolve customer complaints speedily, Escalate customer complaints, Contribute to development of new ideas, Contribute to implementation of new ideas, Enhance service, Enhance reputation", "teamCollaboration" : "Internal stakeholders; External stakeholders", "domainKnowledge" : "Telecare products", "domainList" : [ "telecare-products" ], "domainSpecificKnowledge" : [ "Telecare products" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Willingness to learn", "innovationCreativity" : "New ideas/approaches", "problemSolvingSkills" : "Finding resolutions", "qualificationsBasic" : "Call Centre experience, Written and verbal communication skills, Ability to prioritise tasks, Ability to manage time", "qualificationsPreferred" : "Exceptional customer service, Active and effective listening, Speaking clearly and articulately, Adaptability and flexibility, Understanding of sales process, Customer relationship development skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ko wai mātou - About us : Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives. He aha te tūranga - About the role: Our telecare team have an exciting opportunity for a confident, tech-savvy and multi-tasking administrator to join them. The role is part time, 28 hours per week, Monday to Thursday – 0800 to 1530. This role will provide administration & high-level customer service support to meet the needs of our customers. You will be responding to customer queries through outbound responses via calling or written communications to deliver exceptional customer service. You'll also; * Ensuring all administration processes and requirements are completed efficiently, accurately and within required time frames * Build and maintain effective relationships with team members and all internal and external stakeholders * Appropriately action all outbound enquiries, promptly delivering accurate and professional advice and support on all Telecare products * Resolve customer complaints effectively and speedily, and escalate where appropriate * Contribute to the development and implementation of new ideas/approaches that will enhance our service and reputation ## Qualifications Ko wai koe - About you: To be successful in this role, you will have: * Call Centre experience would be advantageous - exceptional customer service skills; active and effective listening, speaking clearing and articulately, adaptability and flexibility to finding resolutions * Highly organised with the ability to prioritise tasks and manage time * Strong written and verbal communication skills, with excellent attention to detail * \"Can do' attitude and team player focused on delivering outcomes * Understanding of the sales process and customer relationship development skills The most important attributes we are looking for is attitude and the willingness to learn. We will develop the right person who has the desire to work with purpose. ## Additional Information Me pēhea te tuku tono - How to apply Click \"apply now \" before applications close at 11.59pm onFriday 26th of June 2026 For further information please contact Anita Teague on 0800 STJOHN for a confidential discussion. At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs. E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai. If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.", "summaryDescription" : "Administration Support Representative at Hato Hone St John. Skills: Customer service, Administration. Complete administration processes efficiently. Complete administration processes accurately", "postedDate" : "2026-06-15T20:36:52.000", "createdAt" : "2026-06-16T01:43:18.332", "lastUpdated" : "2026-06-16T11:21:51.696", "ingestTimestamp" : "2026-06-16T01:43:18.332", "mongoId" : "6a3073ccf292fd229c003bcf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Adaptability", "Flexibility", "Customer service", "Administration", "Telecare products" ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 685.36786, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30688ef292fd229cfc4638", "title" : "Administration Support Representative", "company" : "Hato Hone St John", "industry" : "Hospital And Health Care", "salary" : { "min" : 41000.0, "max" : 52000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Administration Support Representative in Auckland, New Zealand, adjusted for the healthcare industry and part-time employment." }, "location" : "Auckland, Auckland, New Zealand", "locations" : [ "Auckland", "Auckland", "New Zealand" ], "timestamp" : "2026-06-16T10:20:24.191", "fingerprint" : "e379642d29150d44b06ba197d4eae82437fd7f03963ed566889cb627b2f7d50d", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HatoHoneStJohn/6000000001155663-administration-support-representative", "externalId" : "6000000001155663", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Auckland", "state" : "Auckland", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-36.8520950,174.7631803" } ], "locationText" : "Auckland, Auckland, New Zealand", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Customer service", "Administration" ], "softSkillsList" : [ "Adaptability", "Flexibility" ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "majorSkills" : "Customer service, Administration", "majorSkillsList" : [ "Customer service", "Administration" ], "coreResponsibilities" : "Complete administration processes efficiently, Complete administration processes accurately, Complete administration processes within time frames, Build effective relationships with team members, Build effective relationships with stakeholders, Maintain effective relationships with team members, Maintain effective relationships with stakeholders, Action outbound enquiries, Deliver accurate advice, Deliver professional advice, Deliver accurate support, Deliver professional support, Resolve customer complaints effectively, Resolve customer complaints speedily, Escalate customer complaints, Contribute to development of new ideas, Contribute to implementation of new ideas, Enhance service, Enhance reputation", "teamCollaboration" : "Internal stakeholders; External stakeholders", "domainKnowledge" : "Telecare products", "domainList" : [ "telecare-products" ], "domainSpecificKnowledge" : [ "Telecare products" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Willingness to learn", "innovationCreativity" : "New ideas/approaches", "problemSolvingSkills" : "Finding resolutions", "qualificationsBasic" : "Call Centre experience, Written and verbal communication skills, Ability to prioritise tasks, Ability to manage time", "qualificationsPreferred" : "Exceptional customer service, Active and effective listening, Speaking clearly and articulately, Adaptability and flexibility, Understanding of sales process, Customer relationship development skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ko wai mātou - About us : Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives. He aha te tūranga - About the role: Our telecare team have an exciting opportunity for a confident, tech-savvy and multi-tasking administrator to join them. The role is part time, 28 hours per week, Monday to Thursday – 0800 to 1530. This role will provide administration & high-level customer service support to meet the needs of our customers. You will be responding to customer queries through outbound responses via calling or written communications to deliver exceptional customer service. You'll also; * Ensuring all administration processes and requirements are completed efficiently, accurately and within required time frames * Build and maintain effective relationships with team members and all internal and external stakeholders * Appropriately action all outbound enquiries, promptly delivering accurate and professional advice and support on all Telecare products * Resolve customer complaints effectively and speedily, and escalate where appropriate * Contribute to the development and implementation of new ideas/approaches that will enhance our service and reputation ## Qualifications Ko wai koe - About you: To be successful in this role, you will have: * Call Centre experience would be advantageous - exceptional customer service skills; active and effective listening, speaking clearing and articulately, adaptability and flexibility to finding resolutions * Highly organised with the ability to prioritise tasks and manage time * Strong written and verbal communication skills, with excellent attention to detail * \"Can do' attitude and team player focused on delivering outcomes * Understanding of the sales process and customer relationship development skills The most important attributes we are looking for is attitude and the willingness to learn. We will develop the right person who has the desire to work with purpose. ## Additional Information Me pēhea te tuku tono - How to apply Click \"apply now \" before applications close at 11.59pm onFriday 26th of June 2026 For further information please contact Anita Teague on 0800 STJOHN for a confidential discussion. At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs. E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai. If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.", "summaryDescription" : "Administration Support Representative at Hato Hone St John. Skills: Customer service, Administration. Complete administration processes efficiently. Complete administration processes accurately", "postedDate" : "2026-06-15T20:36:52.000", "createdAt" : "2026-06-16T00:12:45.755", "lastUpdated" : "2026-06-16T10:20:24.191", "ingestTimestamp" : "2026-06-16T00:12:45.755", "mongoId" : "6a30688ef292fd229cfc4638", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Adaptability", "Flexibility", "Customer service", "Administration", "Telecare products" ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 685.36786, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305c6af292fd229cf61cd0", "title" : "Technical Support Engineer (Kubernetes, Openstack)", "company" : "Mirantis", "industry" : "Computer Software", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in the Technology industry in the United States, adjusted for remote work and company size." }, "location" : "Remote, OR, United States", "locations" : [ "Remote", "OR", "United States" ], "timestamp" : "2026-06-16T09:23:46.607", "fingerprint" : "ceebc1a36ecc543872449d3c07e7080d59b7e84d537cf761862c9faa0649c90e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Mirantis/744000132204701-technical-support-engineer-kubernetes-openstack-", "externalId" : "744000132204701", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Linux, OpenStack, Kubernetes, Networking, Cloud technologies, Python, Neutron, Object storage, Virtualization, Libvirt, KVM, VMWare, MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper, Grafana, Kibana, Nagios, Prometheus, Puppet, Chef, Salt, Ansible, Helm", "professionalSkills" : [ "System administration", "Troubleshooting", "Automation concepts", "Change management", "SOP generation" ], "hardSkillsList" : [ "Linux administration", "Troubleshooting", "Networking concepts", "Scripting", "Automation" ], "hardSkills" : [ { "name" : "Linux administration", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Networking concepts", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "majorSkills" : "Kubernetes, OpenStack, Linux administration, Troubleshooting", "majorSkillsList" : [ "Kubernetes", "OpenStack", "Linux administration", "Troubleshooting" ], "coreResponsibilities" : "Troubleshoot customer environments, Detect issues, Report issues, Resolve issues, Manage alerts, Troubleshoot MOSK, Resolve IaaS needs, Handle IaaS needs, Triage IaaS needs, Reproduce customer issues, Confirm bug reports, Provide information to development, Discuss customer issues, Suggest improvements, Fix product bugs, Own escalations, Route issues to teams, Participate in on call rotation, Provide holiday coverage, Communicate with customers, Provide status updates, Guide customers through troubleshooting, Guide customers through resolution, Work with AI tools, Troubleshoot server issues, Troubleshoot DCOPs issues, Perform Firmware upgrading, Troubleshoot Iso, Troubleshoot OS, Troubleshoot Dell, Troubleshoot Lenovo, Troubleshoot ST Micro, Troubleshoot DC networking asks, Troubleshoot DC networking upgrades, Triage networking asks/upgrades", "teamCollaboration" : "Work closely with development team", "domainKnowledge" : "AI infrastructure; Machine learning; Data-intensive applications; Kubernetes orchestration; Developer platforms; AI-driven workloads; GPU orchestration; Policy-driven control; Open source innovation; IaaS; Cloud technologies; OpenStack; Kubernetes; Networking; Ceph storage; Hardware infrastructure; Virtualization solutions; Network storage solutions; Distributed storage solutions; Container management", "domainList" : [ "ai-infrastructure", "machine-learning", "data-intensive-applications", "kubernetes-orchestration", "developer-platforms", "ai-driven-workloads", "gpu-orchestration", "policy-driven-control", "open-source-innovation", "iaas", "cloud-technologies", "openstack", "kubernetes", "networking", "ceph-storage", "hardware-infrastructure", "virtualization-solutions", "network-storage-solutions", "distributed-storage-solutions", "container-management" ], "domainSpecificKnowledge" : [ "AI infrastructure", "Machine learning", "Data-intensive applications", "Kubernetes orchestration", "Developer platforms", "AI-driven workloads", "GPU orchestration", "Policy-driven control", "Open source innovation", "IaaS", "Cloud technologies", "OpenStack", "Kubernetes", "Networking", "Ceph storage", "Hardware infrastructure", "Virtualization solutions", "Network storage solutions", "Distributed storage solutions", "Container management" ], "toolProficiency" : [ "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "communicationSkills" : "Customer communication; Status updates", "documentationSkills" : "Bug reports; SOP generation", "continuousLearning" : "Professional development; Attend conferences; Working groups", "innovationCreativity" : "Open source innovation", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "Weekend on call rotation, Holiday coverage", "qualificationsBasic" : "High School diploma or equivalent, 3+ years technical customer support, Expert Linux system administration, Expert Linux troubleshooting skills, Knowledge of OpenStack, Knowledge of Neutron, Knowledge of Kubernetes, Knowledge of object storage principles, English speaking and writing ability, DCOPs experience, Firmware upgrades experience, Iso experience, OS experience, Dell experience, Lenovo experience, ST Micro experience, Networking troubleshooting experience, Vlans experience, Ports experience, Spine/leaf config experience, Change management experience, Fortinet experience, Cisco experience, Juniper experience, Python scripting experience, Automation concepts experience, Understanding of networking concepts, Understanding of networking protocols, Alert management experience, Standard Operating Procedure generation, Good knowledge of virtualization solutions, Good knowledge of network storage solutions, Good knowledge of distributed storage solutions", "qualificationsPreferred" : "Four year college degree preferred, Kubernetes experience, Openstack frameworks experience, TOR switching experience, Databases experience, Message brokers experience, Configuring monitoring tools, Customizing monitoring tools, Extending monitoring tools, Working configuration management tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired — including cluster operations, components workload management, and troubleshooting containerized environments. Main Responsibilities: * Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management. * Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes) * Resolve and Handle/Triage IaaS related needs in customer datacenters. * Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team. * Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc. * Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through. * Participate in weekend on call rotation and holiday coverage * Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution * Work with AI tools to increase efficiency and problem solving tasks for customers. * Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro * Work to troubleshoot any DC networking asks/upgrades, triaging where applicable ## Qualifications * High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, Saas Technologies * Knowledge of OpenStack, Neutron, kubernetes and object storage principles i * Strong English speaking and writing ability required. * Expert Linux system administration and troubleshooting skills * DCOPs experience, Firmware upgrades, Iso, OS, Dell, Lenovo, ST Micro * Networking - tools / Netbox, LibraNMS, Verity, Tailscale, experience with troubleshooting network issues) - Vlans, ports, spine/leaf config, change management, Fortinet, Cisco, Juniper * Python, scripting experience, automation concepts * Understanding of networking concepts and protocols * Alert management experience, * Standard Operating Procedure generation (SOP) * Change Management experience * Good knowledge of virtualization solutions (libvirt, KVM, VMWare) * Good knowledge of network and distributed storage solutions Preferred Qualifications * Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper) * Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus) * Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm) * Kubernetes experience, openstack frameworks * TOR switching, networking concepts ## Additional Information What does Mirantis offer you? * Work with an established Silicon Valley leader in the cloud infrastructure industry; * Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies; * Be a part of cutting-edge, open-source innovation; * Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued; * Professional development and training; * Attend conferences and working groups; * Company outings, happy hours, hackathons, and tech talks; * Receive a competitive compensation package with a strong benefits plan. We are a [Leader for Container Management](https://www.g2.com/reports/grid-report-for-container-management-spring-2022.embed?featured=mirantis-kubernetes-engine-formerly-docker-enterprise&secure%5Bgatedconsumer%5D=7ed17484-74e3-4ce8-8ad6-b48b395fbf56&secure%5Btoken%5D=f4b909a5c1a2d1aa71dee93761486db5732a5b82abd47aa75f3353da41e3b92c&utmcampaign=gate-817340) in G2 (#2 after AWS)!", "summaryDescription" : "Technical Support Engineer (Kubernetes, Openstack) at Mirantis. Skills: Kubernetes, OpenStack, Linux administration, Troubleshooting. Troubleshoot customer environments. Detect issues", "postedDate" : "2026-06-15T13:49:35.000", "createdAt" : "2026-06-15T23:43:04.543", "lastUpdated" : "2026-06-16T09:23:46.607", "ingestTimestamp" : "2026-06-15T23:43:04.543", "mongoId" : "6a305c6af292fd229cf61cd0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Linux administration", "Troubleshooting", "Networking concepts", "Scripting", "Automation", "Kubernetes", "OpenStack", "System administration", "Automation concepts", "Change management", "SOP generation", "AI infrastructure", "Machine learning", "Data-intensive applications", "Kubernetes orchestration", "Developer platforms", "AI-driven workloads", "GPU orchestration", "Policy-driven control", "Open source innovation", "IaaS", "Cloud technologies", "Networking", "Ceph storage", "Hardware infrastructure", "Virtualization solutions", "Network storage solutions", "Distributed storage solutions", "Container management", "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "skillCount" : 45, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 684.3024, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304f96f292fd229cee8d66", "title" : "Technical Support Engineer (Kubernetes, Openstack)", "company" : "Mirantis", "industry" : "Computer Software", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in the Technology industry in the United States, adjusted for remote work and company size." }, "location" : "Remote, OR, United States", "locations" : [ "Remote", "OR", "United States" ], "timestamp" : "2026-06-16T07:03:43.171", "fingerprint" : "7ec78b0aee92f1427f2fe4648e6d57b255b4d07fa95219eace2cab09a85e422c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Mirantis/744000132204701-technical-support-engineer-kubernetes-openstack-", "externalId" : "744000132204701", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Linux, OpenStack, Kubernetes, Python, Neutron, Ceph storage, Networking, Libvirt, KVM, VMWare, MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper, Grafana, Kibana, Nagios, Prometheus, Puppet, Chef, Salt, Ansible, Helm", "professionalSkills" : [ "System administration", "Troubleshooting", "Automation concepts", "Change management", "SOP generation" ], "hardSkillsList" : [ "Linux administration", "System troubleshooting", "Network troubleshooting", "Scripting", "Automation" ], "hardSkills" : [ { "name" : "Linux administration", "level" : "intermediate" }, { "name" : "System troubleshooting", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "majorSkills" : "Kubernetes, OpenStack, Linux administration, Troubleshooting", "majorSkillsList" : [ "Kubernetes", "OpenStack", "Linux administration", "Troubleshooting" ], "coreResponsibilities" : "Troubleshoot customer environments, Detect issues, Report issues, Resolve issues, Manage alerts, Troubleshoot MOSK, Resolve IaaS needs, Handle IaaS needs, Triage IaaS needs, Reproduce customer issues, Confirm bug reports, Provide information to development, Discuss customer issues, Suggest improvements, Fix product bugs, Own escalations end-to-end, Route issues to teams, Maintain accountability, Follow through on issues, Participate in on call rotation, Provide holiday coverage, Communicate with customers, Provide status updates, Guide customers through troubleshooting, Guide customers through resolution, Work with AI tools, Troubleshoot server issues, Troubleshoot DCOPs issues, Troubleshoot Firmware upgrading, Troubleshoot Iso, Troubleshoot OS, Troubleshoot Dell, Troubleshoot Lenovo, Troubleshoot ST Micro, Troubleshoot DC networking asks, Troubleshoot DC networking upgrades, Triage networking asks, Triage networking upgrades", "teamCollaboration" : "Work with development team; Route issues to teams", "domainKnowledge" : "Cloud technologies; IaaS; Containerized environments; Object storage; Virtualization solutions; Network storage; Distributed storage", "domainList" : [ "cloud-technologies", "iaas", "containerized-environments", "object-storage", "virtualization-solutions", "network-storage", "distributed-storage" ], "domainSpecificKnowledge" : [ "Cloud technologies", "IaaS", "Containerized environments", "Object storage", "Virtualization solutions", "Network storage", "Distributed storage" ], "toolProficiency" : [ "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "communicationSkills" : "Communicate urgently; Communicate clearly; Communicate in detail", "documentationSkills" : "Standard Operating Procedure generation", "continuousLearning" : "Learn MOSK", "innovationCreativity" : "Work with AI tools", "problemSolvingSkills" : "Troubleshoot customer environments; Diagnose system-level issues; Resolve system-level issues; Troubleshoot issues; Reproduce customer issues; Troubleshoot server issues; Troubleshoot DCOPs issues; Troubleshoot Firmware upgrading; Troubleshoot Iso; Troubleshoot OS; Troubleshoot Dell; Troubleshoot Lenovo; Troubleshoot ST Micro; Troubleshoot DC networking asks; Troubleshoot DC networking upgrades", "specialRequirements" : "Weekend on call rotation, Holiday coverage", "qualificationsBasic" : "High School diploma or equivalent, 3+ years technical customer support, Expert Linux system administration, Expert Linux troubleshooting skills, Knowledge of OpenStack, Knowledge of Neutron, Knowledge of Kubernetes, Knowledge of object storage principles, English speaking and writing ability, DCOPs experience, Firmware upgrades experience, Iso experience, OS experience, Dell experience, Lenovo experience, ST Micro experience, Networking troubleshooting experience, Vlans experience, Ports experience, Spine/leaf config experience, Change management experience, Fortinet experience, Cisco experience, Juniper experience, Python scripting experience, Automation concepts experience, Understanding of networking concepts, Understanding of networking protocols, Alert management experience, Standard Operating Procedure generation, Good knowledge of virtualization solutions, Good knowledge of network storage solutions, Good knowledge of distributed storage solutions", "qualificationsPreferred" : "Four year college degree preferred, Kubernetes experience, Openstack frameworks experience, TOR switching experience, Databases experience, Message brokers experience, Configuring monitoring tools, Customizing monitoring tools, Extending monitoring tools, Working configuration management tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired — including cluster operations, components workload management, and troubleshooting containerized environments. Main Responsibilities: * Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management. * Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes) * Resolve and Handle/Triage IaaS related needs in customer datacenters. * Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team. * Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc. * Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through. * Participate in weekend on call rotation and holiday coverage * Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution * Work with AI tools to increase efficiency and problem solving tasks for customers. * Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro * Work to troubleshoot any DC networking asks/upgrades, triaging where applicable ## Qualifications * High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, Saas Technologies * Knowledge of OpenStack, Neutron, kubernetes and object storage principles i * Strong English speaking and writing ability required. * Expert Linux system administration and troubleshooting skills * DCOPs experience, Firmware upgrades, Iso, OS, Dell, Lenovo, ST Micro * Networking - tools / Netbox, LibraNMS, Verity, Tailscale, experience with troubleshooting network issues) - Vlans, ports, spine/leaf config, change management, Fortinet, Cisco, Juniper * Python, scripting experience, automation concepts * Understanding of networking concepts and protocols * Alert management experience, * Standard Operating Procedure generation (SOP) * Change Management experience * Good knowledge of virtualization solutions (libvirt, KVM, VMWare) * Good knowledge of network and distributed storage solutions Preferred Qualifications * Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper) * Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus) * Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm) * Kubernetes experience, openstack frameworks * TOR switching, networking concepts ## Additional Information What does Mirantis offer you? * Work with an established Silicon Valley leader in the cloud infrastructure industry; * Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies; * Be a part of cutting-edge, open-source innovation; * Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued; * Professional development and training; * Attend conferences and working groups; * Company outings, happy hours, hackathons, and tech talks; * Receive a competitive compensation package with a strong benefits plan. We are a [Leader for Container Management](https://www.g2.com/reports/grid-report-for-container-management-spring-2022.embed?featured=mirantis-kubernetes-engine-formerly-docker-enterprise&secure%5Bgatedconsumer%5D=7ed17484-74e3-4ce8-8ad6-b48b395fbf56&secure%5Btoken%5D=f4b909a5c1a2d1aa71dee93761486db5732a5b82abd47aa75f3353da41e3b92c&utmcampaign=gate-817340) in G2 (#2 after AWS)!", "summaryDescription" : "Technical Support Engineer (Kubernetes, Openstack) at Mirantis. Skills: Kubernetes, OpenStack, Linux administration, Troubleshooting. Troubleshoot customer environments. Detect issues", "postedDate" : "2026-06-15T13:49:35.000", "createdAt" : "2026-06-15T21:34:21.416", "lastUpdated" : "2026-06-16T07:03:43.171", "ingestTimestamp" : "2026-06-15T21:34:21.416", "mongoId" : "6a304f96f292fd229cee8d66", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Linux administration", "System troubleshooting", "Network troubleshooting", "Scripting", "Automation", "Kubernetes", "OpenStack", "Troubleshooting", "System administration", "Automation concepts", "Change management", "SOP generation", "Cloud technologies", "IaaS", "Containerized environments", "Object storage", "Virtualization solutions", "Network storage", "Distributed storage", "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "skillCount" : 35, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 684.3024, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6960822f0937eae70e9c7fb5", "title" : "Building Safety Technical Administrator", "company" : "Home Group", "industry" : "Real Estate", "salary" : { "min" : 24638.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Tyne and Wear-Newcastle upon Tyne-Newcastle upon Tyne (Strawberry Lane)", "locations" : [ "Tyne and Wear-Newcastle upon Tyne-Newcastle upon Tyne (Strawberry Lane)", "18.Jan.26, 11:59:00 PM", "242751, 242751, true" ], "timestamp" : "2026-06-15T22:47:13.599", "fingerprint" : "3379f67a08e838b7005030104713819ea73e6b56e05fec6b981a0a009be0fb20", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=242751", "externalId" : "242751", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Newcastle upon Tyne", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "54.9738474,-1.6131572" } ], "locationText" : "Newcastle upon Tyne, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Microsoft Office", "professionalSkills" : [ "Desktop coordination", "Record keeping", "Reporting", "Meeting notes" ], "hardSkillsList" : [ "IT skills" ], "softSkillsList" : [ "Organised approach", "Clear communication" ], "hardSkills" : [ { "name" : "IT skills", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Organised approach" }, { "name" : "Clear communication" } ], "majorSkills" : "Building safety, Record keeping, Coordination", "majorSkillsList" : [ "Building safety", "Record keeping", "Coordination" ], "coreResponsibilities" : "Support inspections, Support safety activities, Keep records accurate, Keep records up to date, Log customer concerns, Track customer concerns, Log customer feedback, Track customer feedback, Log customer engagement, Track customer engagement, Improve contractor performance, Generate clear reporting, Generate meeting notes, Manage workload, Solve problems", "teamCollaboration" : "Building Safety team", "domainKnowledge" : "Building safety", "domainList" : [ "building-safety" ], "domainSpecificKnowledge" : [ "Building safety" ], "toolProficiency" : [ "Microsoft Office", "Specialist systems" ], "communicationSkills" : "Clear communication", "continuousLearning" : "Passion for learning", "problemSolvingSkills" : "Solve problems", "outcomesObjectives" : "Improve contractor performance", "qualificationsBasic" : "Admin experience in construction, Admin experience in facilities, Admin experience in building safety, Solid IT skills, Microsoft Office skills, Specialist systems skills", "qualificationsPreferred" : "Passion for learning, Passion for making a difference", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Building Safety Technical Administrator Salary £24,638 per year plus 34 days leave (rising to 39) and instant pay access with Stream Permanent, full time (37.5 hpw ) Working from our office in Newcastle City Centre We can’t offer a CoS for this role Home, a place where you belong Make a real difference every day. If you’re stuck in a role that feels more admin than impact, this could be your switch. Join our Building Safety team and help keep people safe in their homes. You’ll be the one behind the scenes making sure inspections, records and safety messages run like clockwork. It’s meaningful work, and you’ll go home knowing you’ve helped protect lives. What you’ll do Support inspections and safety activities through desktop coordination Keep records accurate and up to date for compliance and improvement Log and track customer concerns, feedback and engagement activity Help improve contractor performance with clear reporting and meeting notes Use your initiative to help the team manage workload and solve problems Why join us We’re a friendly bunch who care about doing things right. You’ll be part of a team that values your ideas and supports your growth. We work flexibly, trust each other and celebrate wins together. Be part of one of the UK’s top 10 Great Places to Work! You have Strong admin experience in construction, facilities or building safety Great attention to detail and a proactive, organised approach Confidence handling sensitive info and communicating clearly Solid IT skills including Microsoft Office and specialist systems A passion for learning and making a difference Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits You’ll work Monday to Friday You’ll work core hours between 08:00 and 18:00 with flexibility built in We work on a hybrid basis with 2 days per week in our head office, with the rest from home. Our anchor days are M on day and Thursday What’s in it for you? 34 days leave, (this includes bank holidays and a “me day”). The option to buy 5 more each year 2 paid volunteering days each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see ou r Technical Administrator Job Description , find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Newcastle upon Tyne (Strawberry Lane)", "summaryDescription" : "Building Safety Technical Administrator at Home Group. Skills: Building safety, Record keeping, Coordination. Support inspections. Support safety activities", "createdAt" : "2026-06-14T20:46:25.800", "lastUpdated" : "2026-06-15T22:47:13.599", "ingestTimestamp" : "2026-06-14T20:46:25.800", "mongoId" : "6960822f0937eae70e9c7fb5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "IT skills", "Organised approach", "Clear communication", "Building safety", "Record keeping", "Coordination", "Desktop coordination", "Reporting", "Meeting notes", "Microsoft Office", "Specialist systems" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 682.92303, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ae74d8ee00a0983c4c", "title" : "VP, Technical Support", "company" : "Global Relay", "industry" : "SaaS", "salary" : { "min" : 250000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-15T13:52:05.682", "fingerprint" : "4a1861eb85f5b66b1e0775512196fcb4be0810825c1e8b9758fb364da0920e90", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5972937004", "externalId" : "5972937004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Organizational design", "Operational transformation", "Change leadership" ], "hardSkillsList" : [ "Performance management", "Benchmarking", "Governance" ], "softSkillsList" : [ "Leadership", "Executive presence" ], "hardSkills" : [ { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Benchmarking", "level" : "intermediate" }, { "name" : "Governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Executive presence" } ], "majorSkills" : "Customer support, Global operations, Change leadership", "majorSkillsList" : [ "Customer support", "Global operations", "Change leadership" ], "teamCollaboration" : "Cross-functional partnership; Client stakeholders", "projectManagementSkills" : [ "Change management" ], "domainKnowledge" : "Enterprise information archiving; Cloud archiving; Surveillance solutions; eDiscovery solutions; Analytics solutions; Regulated industries; Financial institutions", "domainList" : [ "enterprise-information-archiving", "cloud-archiving", "surveillance-solutions", "ediscovery-solutions", "analytics-solutions", "regulated-industries", "financial-institutions" ], "domainSpecificKnowledge" : [ "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Regulated industries", "Financial institutions" ], "communicationSkills" : "Executive escalation", "innovationCreativity" : "Product innovation", "specialRequirements" : "Willing to travel globally, Operate across time zones", "outcomesObjectives" : "Deliver best-in-class response times; Deliver best-in-class resolution; Deliver best-in-class customer satisfaction", "qualificationsBasic" : "15+ years senior leadership, Global support organizations scaling", "qualificationsPreferred" : "100+ global support organization experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. The Opportunity Global Relay is seeking a transformational Vice President, Technical Support to lead and modernize a mission-critical, global support organization serving 20,000+ customers across highly regulated industries. This is a high-impact, executive-level role based in New York City—ideal for a leader who thrives in fast-paced, high-accountability environments and is energized by building world-class customer operations at scale. You will redefine Technical Support from a reactive service function into a strategic driver of product excellence, customer retention, and competitive differentiation. Leading a global team of 75+ (with a mandate to scale), you will partner cross-functionally with Product, Engineering, Customer Success, Sales, and Operations to deliver a seamless, proactive, and data-driven customer experience across enterprise clients, including major financial institutions. What You’ll Own Executive Leadership & Strategy Set and execute a bold global vision for Technical Support, elevating it into a strategic function that directly impacts revenue retention and product innovation Lead a “shift-left” transformation—reducing support demand through tighter alignment with Product and Engineering, improved product quality, and expanded self-service Establish clear KPIs and accountability frameworks to deliver best-in-class response times, resolution, and customer satisfaction Build a scalable, globally consistent operating model supporting enterprise and regulated clients Global Team Leadership Design and evolve a high-performing, globally distributed organization across multiple regions and time zones Drive operational excellence through rigorous performance management, benchmarking, and governance Build a culture of ownership, urgency, and customer-centricity aligned with New York–level execution standards Lead organizational scaling, hiring, leadership development, and succession planning Customer & Executive Engagement Act as executive escalation point for key enterprise accounts Build trusted relationships with senior client stakeholders, reinforcing Global Relay’s position as a mission-critical partner Transformation & Change Leadership Sponsor large-scale initiatives across automation, service delivery, data security, and platform migrations Lead global change management efforts, ensuring seamless execution and communication during transformation What You Bring 15+ years of senior leadership experience in fintech, SaaS, or enterprise technology Proven track record leading and scaling global support organizations (100+ preferred) Experience operating in high-growth, high-pressure, and highly regulated environments Strong executive presence with the ability to influence C-suite stakeholders and enterprise clients Deep expertise in organizational design, operational transformation, and change leadership Data-driven mindset with a focus on measurable business outcomes Willingness to travel globally and operate across time zones Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range $250,000—$300,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "VP, Technical Support at Global Relay. Skills: Customer support, Global operations, Change leadership", "postedDate" : "2026-06-14T08:48:35.128", "createdAt" : "2026-06-14T08:48:35.128", "lastUpdated" : "2026-06-15T13:52:05.682", "ingestTimestamp" : "2026-06-14T08:48:35.128", "mongoId" : "6a2c91ae74d8ee00a0983c4c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 250000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Performance management", "Benchmarking", "Governance", "Leadership", "Executive presence", "Customer support", "Global operations", "Change leadership", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Organizational design", "Operational transformation", "Change management", "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Regulated industries", "Financial institutions" ], "skillCount" : 25, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "_score" : 678.4423, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7b8374d8ee00a0949f88", "title" : "Technical Support Technician", "company" : "ThermalWorks LLC", "industry" : "Climate Tech", "salary" : { "min" : 62500.0, "max" : 87500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Technician in the Technology industry in the United States, adjusted for a remote work mode." }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-15T07:01:02.432", "fingerprint" : "0bdcce19b088ffd97975088c7005b2aa85add63f43a3a27987166cbdbfae2b48", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/li-thermal-works/jobs/4203880009", "externalId" : "4203880009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Decision-making", "Data capture" ], "hardSkillsList" : [ "System validation", "Data capture", "Trend capture", "Screenshot capture", "Event timeline capture" ], "softSkillsList" : [ "Agile", "Professional", "Trustworthy", "Honest", "Reliable", "Humility" ], "hardSkills" : [ { "name" : "System validation", "level" : "intermediate" }, { "name" : "Data capture", "level" : "intermediate" }, { "name" : "Trend capture", "level" : "intermediate" }, { "name" : "Screenshot capture", "level" : "intermediate" }, { "name" : "Event timeline capture", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Agile" }, { "name" : "Professional" }, { "name" : "Trustworthy" }, { "name" : "Honest" }, { "name" : "Reliable" }, { "name" : "Humility" } ], "majorSkills" : "Technical support, Data capture, Escalation", "majorSkillsList" : [ "Technical support", "Data capture", "Escalation" ], "coreResponsibilities" : "Respond to alarms, Respond to calls, Validate mode, Validate temperatures, Validate flow, Validate unit status, Capture trends, Capture screenshots, Capture event timelines, Execute approved runbook actions, Execute stabilization steps, Escalate SOO concerns, Escalate efficiency concerns, Support EU CX, Provide time-zone coverage, Coordinate EU CX, Collect EU CX data, Assist EU CX escalation", "teamCollaboration" : "Director of Service; Technical Service leadership; Technical Service organization; Endeavour Energy; Inspired infrastructure companies", "domainKnowledge" : "Integrated cooling systems; Data center cooling; Commercial building cooling; Zero water solutions", "domainList" : [ "integrated-cooling-systems", "data-center-cooling", "commercial-building-cooling", "zero-water-solutions" ], "domainSpecificKnowledge" : [ "Integrated cooling systems", "Data center cooling", "Commercial building cooling", "Zero water solutions" ], "communicationSkills" : "Confidential information", "documentationSkills" : "Documentation habits", "continuousLearning" : "Endless growth opportunities; Growth opportunities", "innovationCreativity" : "Ultra-creatives", "problemSolvingSkills" : "Fast decisions", "specialRequirements" : "Travel required, Training period", "outcomesObjectives" : "Accurate data capture; Timely data capture; Fast decisions; Disciplined escalation; Complete context; Safe execution; Minimal rework", "qualificationsBasic" : "First response, System validation, High-quality data capture, Core monitoring, Escalation duties", "qualificationsPreferred" : "Preferred in Austin, Preferred in Atlanta, Preferred in Chicago, Preferred in Dallas, Preferred in Kansas City", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ThermalWorks LLC has an exciting opportunity for a Technical Support Technician to join our team, working directly with Director of Service and focusing on serving as the front line of the Technical Service organization, providing first response, system validation, and high-quality data capture during events. In addition to core monitoring and escalation duties, the Technical Support Technician will support customer experience (CX) needs as required, enabling cross-time-zone continuity. Their role is execution-focused and operates within defined approval boundaries to support safe, timely decision-making by Technical Service leadership. The Technical Support Technician needs to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both independently and with a team. ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. ThermalWorks is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle toward sustainable change. Are you ready to join the journey? Key Responsibilities Include but are not limited to: Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status Capture trends, screenshots, and event timelines Execute approved runbook actions and stabilization steps Escalate potential SOO or efficiency concerns with evidence, not speculation Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations All overrides must be documented, time-bound, and reviewed post-action No control tuning without approval Success Looks Like: Accurate, timely data capture that enables fast decisions Disciplined escalation with complete context Safe execution under pressure with minimal rework Travel required during the training period Skills strong documentation habits Great Place to Work Enjoy… A fast-paced, entrepreneurial culture focused on innovation. A flexible, autonomous work environment. A culture of respect, learning and excellence. Experienced, highly talented experts as team peers. Growth and travel opportunities. A team of change-makers having a significant impact on people and the planet. About Our Parent Company, Endeavour Energy Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work every day to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself. Today, we’re deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling and waste to fuel systems. As we look to the future, Endeavour intends to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies. We hope that our Sustainable Habitat for Innovation towards a Purpose (SHIP) will be a model that inspires people and businesses to #jointhejourney. Together we can combine the best of what technology and the natural world can offer to ensure a regenerative/sustainable world for generations to come. Position: Technical Support Technician Full-Time or Part-Time: Full-Time Reports to: Director of Service Location: United States (Remote) Preferred in Austin, Atlanta, Chicago, Dallas, Kansas City. Contact: recruiting@endeavourii.com", "summaryDescription" : "Technical Support Technician at ThermalWorks LLC. Skills: Technical support, Data capture, Escalation. Respond to alarms. Respond to calls", "postedDate" : "2026-06-14T03:14:34.143", "createdAt" : "2026-06-14T03:14:34.143", "lastUpdated" : "2026-06-15T07:01:02.432", "ingestTimestamp" : "2026-06-14T03:14:34.143", "mongoId" : "6a2c7b8374d8ee00a0949f88", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 62500, "salaryAnnualMax" : 87500, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "System validation", "Data capture", "Trend capture", "Screenshot capture", "Event timeline capture", "Agile", "Professional", "Trustworthy", "Honest", "Reliable", "Humility", "Technical support", "Escalation", "Decision-making", "Integrated cooling systems", "Data center cooling", "Commercial building cooling", "Zero water solutions" ], "skillCount" : 18, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 675.14624, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30609bf292fd229cf917db", "title" : "Administrative Assistant", "company" : "Holder Construction", "industry" : "Real Estate", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Administrative Assistant in Franklin Furnace, OH, adjusted for mid-seniority and the construction industry." }, "location" : "Franklin Furnice, OH", "locations" : [ "Franklin Furnice", "OH" ], "timestamp" : "2026-06-16T09:04:35.354", "fingerprint" : "6a4f4b82e51dafccdacbc99d7c2e985cb7b9bead0ee77641432c702f6065b1a9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/holderconstruction/jobs/4286158009", "externalId" : "4286158009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Franklin Furnace", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.6068300,-82.8472029" } ], "locationText" : "Franklin Furnace, Ohio, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Microsoft Office Suite, Word, Excel, Outlook", "professionalSkills" : [ "Cost coding", "Record-keeping" ], "hardSkillsList" : [ "Accounts payable processing", "Invoice management", "Expense categorization" ], "hardSkills" : [ { "name" : "Accounts payable processing", "level" : "intermediate" }, { "name" : "Invoice management", "level" : "intermediate" }, { "name" : "Expense categorization", "level" : "intermediate" } ], "majorSkills" : "Accounts payable, Cost coding, Administrative support", "majorSkillsList" : [ "Accounts payable", "Cost coding", "Administrative support" ], "coreResponsibilities" : "Process vendor invoices, Manage vendor invoices, Ensure timely payments, Maintain accurate record-keeping, Accurately code project costs, Track project costs, Categorize expenses correctly, Liaise with vendors, Liaise with internal teams, Resolve invoicing queries, Resolve cost-related queries, Maintain financial records, Organize financial records, Provide administrative support", "teamCollaboration" : "Internal teams", "domainKnowledge" : "Construction industry", "domainList" : [ "construction-industry" ], "domainSpecificKnowledge" : [ "Construction industry" ], "toolProficiency" : [ "Microsoft Office", "Word", "Excel", "Outlook" ], "communicationSkills" : "Invoicing queries; Cost-related queries", "documentationSkills" : "Financial records documentation", "problemSolvingSkills" : "Resolve queries", "specialRequirements" : "Substance abuse testing, Background screening", "qualificationsBasic" : "Proven experience in administrative roles, Experience with accounts payable, Experience with cost coding, Organizational skills, Attention to detail, Proficiency in Microsoft Office Suite, Excellent communication skills, Excellent interpersonal skills, Ability to work independently, Ability to work as part of a team", "qualificationsPreferred" : "Familiarity with accounting software", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT US Holder Construction is a nationally recognized leader in the construction industry, consistently ranked among the top firms on ENR’s Top 400 Contractors list. We are a performance-driven company that believes in rewarding excellence and investing in our people. Our structured career development program empowers associates to grow quickly into expanded roles and responsibilities based on merit. With operations throughout the United States, we offer a highly competitive compensation and benefits package, including: Annual bonus program Paid time off Health, dental, vision, and life insurance 401(k)-retirement plan Night and swing shift differential pay for select roles We are looking for an Administrative Assistant to join our Operations team in Franklin Furnace, OH. This is a full-time, in-person position. Key Responsibilities Accounts Payable: Process and manage vendor invoices, ensuring timely payments and accurate record-keeping. Cost Coding: Accurately code and track project costs, ensuring all expenses are recorded and categorized correctly. Communication: Liaise with vendors and internal teams to resolve any invoicing or cost-related queries. Documentation: Maintain and organize financial records and documentation. Support: Provide administrative support to other departments as needed. Qualifications Required: Proven experience in administrative roles, preferably with a focus on accounts payable and cost coding. Strong organizational skills and attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Preferred: Familiarity with accounting software. Holder is committed to Equal Opportunity Employment (EOE). Substance abuse testing and a background screening is a condition of employment and Holder Construction does not sponsor applicants for immigration status or benefits.", "summaryDescription" : "Administrative Assistant at Holder Construction. Skills: Accounts payable, Cost coding, Administrative support. Process vendor invoices. Manage vendor invoices", "postedDate" : "2026-06-15T23:29:00.232", "createdAt" : "2026-06-15T23:29:00.232", "lastUpdated" : "2026-06-16T09:04:35.354", "ingestTimestamp" : "2026-06-15T23:29:00.232", "mongoId" : "6a30609bf292fd229cf917db", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Accounts payable processing", "Invoice management", "Expense categorization", "Accounts payable", "Cost coding", "Administrative support", "Record-keeping", "Construction industry", "Microsoft Office", "Word", "Excel", "Outlook" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 673.6657, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Construction", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307fd3f292fd229c05e9dd", "title" : "Senior Technical Support Engineer", "company" : "Zscaler", "salary" : { "min" : 170000.0, "max" : 250000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Senior Technical Support Engineer in Wrocław, Poland, adjusted for cybersecurity industry and senior experience level." }, "location" : "Wrocław, POL", "locations" : [ "Wrocław", "POL" ], "timestamp" : "2026-06-16T12:30:05.431", "fingerprint" : "0e67b11846b94b7ce4c4a91e7a100dcb79705c312f97a894cfed47744df92be6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/zscaler/jobs/5159305007", "externalId" : "5159305007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wrocław", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.1263106,16.9781963" } ], "locationText" : "Wrocław, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Technical Support Engineer to join our team. This is an on-site role based in Wroclaw, reporting to the Manager, Technical Support within the Support department. A Senior Technical Support Engineer serves as a high-level technical expert who resolves complex customer issues, ensures the reliability and performance of Zscaler solutions. The role’s overall impact is to strengthen customer trust, reduce downtime, and help customers achieve secure, effective use of Zscaler’s cloud security platform. What you’ll do (Role Expectations) Provide second line phone/email consultation to independently debug complex security/network problems Work with Engineering and assist the customer with testing or troubleshooting Reproduce customer issues to verify problems and provide feedback to Engineering and Operations team Create entries in our technical support online database to document any incident resolution that is not found in our knowledge base Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand. What We’re Looking for (Minimum Qualifications) 1+ years of experience with Networking Network transformation technologies such as MPLS, SD-WAN or WAN Optimization The ability to read packet captures Troubleshooting knowledge, design and implementation experience What Will Make You Stand Out (Preferred Qualifications) A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs A vendor certification such as CCNA or equivalent A detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls #LI-MM8 #LI-HYBRID Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Poland locations. Individual pay placement within this range is determined based on objective, gender-neutral criteria including job-related skills, relevant experience, and education or training. The base salary range listed for this full-time position excludes commission/bonus/equity (if applicable) and benefits. Base Pay Range 115 500 zł—165 000 zł PLN At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.", "summaryDescription" : "Senior Technical Support Engineer at Zscaler", "postedDate" : "2026-06-16T01:18:00.921", "createdAt" : "2026-06-16T01:18:00.921", "lastUpdated" : "2026-06-16T12:30:05.431", "ingestTimestamp" : "2026-06-16T01:18:00.921", "mongoId" : "6a307fd3f292fd229c05e9dd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 672.8047, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cybersecurity", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c6bdc74d8ee00a0915711", "title" : "Technical Support Specialist", "company" : "Submittable", "industry" : "SaaS", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Technical Support Specialist in the US SaaS industry, adjusted for remote work and company size." }, "location" : "US ", "locations" : [ "US" ], "timestamp" : "2026-06-15T09:50:50.451", "fingerprint" : "cb9c640b83a7435ed85f4616ad3be6e863db720d21fb80f4094db275ecb3885d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/submittable/jobs/6025447004", "externalId" : "6025447004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "professionalSkills" : [ "Customer relationships", "Customer retention", "Customer satisfaction", "Value realization", "Technical troubleshooting", "Problem solving" ], "hardSkillsList" : [ "Billing questions" ], "softSkillsList" : [ "Empathetic support", "Proactive guidance" ], "hardSkills" : [ { "name" : "Billing questions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic support" }, { "name" : "Proactive guidance" } ], "majorSkills" : "Customer Success, Technical Support", "majorSkillsList" : [ "Customer Success", "Technical Support" ], "coreResponsibilities" : "Develop platform knowledge, Maintain platform knowledge, Provide empathetic support, Maintain customer satisfaction, Respond to customer inquiries, Track customer inquiries, Troubleshoot technical issues, Answer billing questions, Offer proactive guidance, Offer creative solutions, Offer best practices, Address customer concerns, Maintain help resources, Report software bugs, Relay customer requests", "teamCollaboration" : "Partner with Customer Success; Relay requests to Product", "domainKnowledge" : "Social impact organizations; Nonprofits; Government entities", "domainList" : [ "social-impact-organizations", "nonprofits", "government-entities" ], "domainSpecificKnowledge" : [ "Social impact organizations", "Nonprofits", "Government entities" ], "toolProficiency" : [ "Help Desk platforms", "Live Chat tools", "Excel", "Tableau", "Looker", "Google Sheets" ], "communicationSkills" : "Translate technical concepts", "documentationSkills" : "Maintain help resources", "continuousLearning" : "Learn support model evolution; Learn support offerings; Learn client-centric approach", "problemSolvingSkills" : "Troubleshooting skills; Problem-solver", "specialRequirements" : "Live and reside in US", "qualificationsBasic" : "1+ Years in Customer Support, 1+ Years in Technical Support, SaaS experience preferred, Technology platform experience preferred, Ability to Work Under Pressure, Manage multiple priorities", "qualificationsPreferred" : "Proficiency in data tools, Basic understanding of programming language", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity you will enhance and nurture the customer experience by providing fast, thoughtful solutions to technical challenges. You’ll partner closely with our Customer Success team to ensure our users are maximizing the platform's potential and achieving their goals. While your primary responsibilities are providing our users with a great experience, you will also have the opportunity to learn about, and contribute to, the evolution of our support model, offerings, and client-centric approach. This is a full-time position reporting to the Technical Support Manager. How You’ll Make an Impact: Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out. Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions. Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience. Anticipate Needs: Proactively address customer concerns before they happen Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve. Bridge the Gap to Product: Identify, test, and report software \"bugs\" and relay customer enhancement requests to our Product team to help build a better Submittable. What We’re Looking For: 1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred Incredible Communication: You can translate complex technical concepts into clear, friendly, and actionable advice. A Natural Problem-Solver: You have outstanding troubleshooting skills and a passion for \"the why\" behind a technical issue. Tech Savvy: You have a general understanding of the software development life cycle and the tools that power it. Ability to Work Well Under Pressure: You thrive in a fast-paced environment and can manage multiple priorities without losing your cool. Platform Experience: You have a comprehensive understanding of Help Desk platforms and Live Chat tools. Bonus Points: Proficiency in data tools like Excel, Tableau, Looker, or Google Sheets is a major plus. Extra Credit: A basic understanding of at least one programming language will help you hit the ground running with our more technical queries. Location: This is a remote, U.S.-based role and you must live and reside in the U. S. full-time. Salary Details: The annual salary for this position is $55,000 - $60,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, and Wyoming. Fraudulent Recruitment Advisory: Submittable will NEVER request bank details, payment, or personal information during the hiring process, nor extend offers without an interview. All legitimate communications come from official submittable.com email addresses. If you receive suspicious outreach, please report it to people@submittable.com. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts 401(k) plan with employer match starting day one Equity stock options to share in our success Flexible hours, remote work options, and generous vacation and sick leave Paid parental leave for mothers, fathers, and adoptive parents Professional development stipends to support your career growth Opportunities to participate in community outreach and volunteer programs Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. About Our Process Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I. D. Verification and answer a few questions early allows us to move through the process more quickly. Let's Talk About AI: Guidelines for using AI in our Hiring Process: At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know. For additional information and guidance on using AI to prepare an interview at Submittable, please click here. We believe our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look forward to learning more about you.", "summaryDescription" : "Technical Support Specialist at Submittable. Skills: Customer Success, Technical Support. Develop platform knowledge. Maintain platform knowledge", "postedDate" : "2026-06-14T08:02:10.847", "createdAt" : "2026-06-14T08:02:10.847", "lastUpdated" : "2026-06-15T09:50:50.451", "ingestTimestamp" : "2026-06-14T08:02:10.847", "mongoId" : "6a2c6bdc74d8ee00a0915711", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Billing questions", "Empathetic support", "Proactive guidance", "Customer Success", "Technical Support", "Customer relationships", "Customer retention", "Customer satisfaction", "Value realization", "Technical troubleshooting", "Problem solving", "Social impact organizations", "Nonprofits", "Government entities", "Help Desk platforms", "Live Chat tools", "Excel", "Tableau", "Looker", "Google Sheets" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 671.61957, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c694d74d8ee00a0906dd4", "title" : "Technical Support Analyst", "company" : "Humata Health", "industry" : "Customer Success", "salary" : { "min" : 68000.0, "max" : 92000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Analyst in Orlando, United States, adjusted for the Health Tech industry and remote work." }, "location" : "Remote | US", "locations" : [ "Remote | US" ], "timestamp" : "2026-06-16T03:01:09.081", "fingerprint" : "a8e83adfba4d362a3d249baed41f69383819d0825a46535b3fa8a41d0af843df", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/humatahealth/8f9c1aec-4e48-4b78-bf97-e391f4e1dda0/application", "externalId" : "8f9c1aec-4e48-4b78-bf97-e391f4e1dda0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Orlando", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "28.5421218,-81.3790450" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Orlando, Florida, United States; United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\uD83D\uDC4B We’re Humata Health. Humata Health creates frictionless prior authorization for providers and payers. With our proprietary artificial intelligence (AI) and automation technology, Humata Health delivers quality prior authorization submissions to help get patients the care they deserve. Humata Health is a physician-led company backed by a syndicate of strategic healthcare investors including Blue Venture Fund, LRVHealth, Optum Ventures, .406 Ventures, and Highmark Ventures. \uD83D\uDD0D What we're looking for: Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven support strategy to improve efficiency and customer experience. The ideal candidate has a proven track record working on support teams in high-growth environments—preferably in health tech—along with strong technical, problem-solving skills. \uD83D\uDCCDLocation: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities - Deliver high-quality technical support to customers using Humata technology - Ensure appropriate routing and triaging of customer tickets to ensure effective resolution per customer SLAs - Follow and contribute to escalation procedures and standard operating protocols (SOPs) to maintain efficiency and consistency across support tiers - Support the implementation of AI-driven support tools (e.g., chatbots, routing systems, predictive analytics) to reduce manual workload and improve customer experience - Analyze customer support data to identify recurring issues, pain points, and opportunities for process or product enhancements, and communicate to leadership - Resolve Tier 1 and Tier 2 tickets autonomously as much as possible - Track the lifecycle of open tickets and engage in upward and cross-functional communication to hold assignees accountable to ticket resolution - Contribute to a culture of data-driven decision-making, continuous learning, and customer focus across the support organization. \uD83D\uDEE0 Role Requirements - Bachelor's degree in Information Systems, Computer Science, or equivalent combination of education and experience. - Minimum 3 years experience supporting B2B SaaS products - Comfortability in JIRA or other similar ticketing systems - Excellent oral and written communication skills - Strong analytical thinker who thrives in a fast paced, start-up environment \uD83D\uDE80 Why Join Humata Health? - Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes - Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL - Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles - Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match - Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development - Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.", "summaryDescription" : "Technical Support Analyst at Humata Health. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T21:39:45.636", "lastUpdated" : "2026-06-16T03:01:09.081", "ingestTimestamp" : "2026-06-14T21:39:45.636", "mongoId" : "6a2c694d74d8ee00a0906dd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 68000, "salaryAnnualMax" : 92000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 669.67053, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Health Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30602ef292fd229cf87451", "title" : "Technical Support Engineer 2, Premier", "company" : "Datadog", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Technical Support Engineer 2 in Denver, Colorado, adjusted for mid-seniority and the SaaS industry." }, "location" : "Denver, Colorado, United States", "locations" : [ "Denver", "Colorado", "United States" ], "timestamp" : "2026-06-16T08:01:20.811", "fingerprint" : "3539b4d9bfaa0949bc2376f0135382543f95243ba4c7e78a401cef2acf774d82", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.datadoghq.com/detail/7997872/?gh_jid=7997872", "externalId" : "7997872", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Linux", "professionalSkills" : [ "Client-centric approach" ], "hardSkillsList" : [ "Technical support" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Technical support, Customer success", "majorSkillsList" : [ "Technical support", "Customer success" ], "coreResponsibilities" : "Respond to client requests, Educate clients on platform use, Develop relationships with Premier Customers, Reproduce issues, Dive into integrations, Build out documentation, Create knowledge based articles, Drive product conversations, Participate in health check meetings", "teamCollaboration" : "Standard technical support channels; Cadence calls; Demos/presentations; Conferences; Side projects", "domainKnowledge" : "Datadog integrations; Infrastructure solutions; Monitoring solutions; Monitoring technologies", "domainList" : [ "datadog-integrations", "infrastructure-solutions", "monitoring-solutions", "monitoring-technologies" ], "domainSpecificKnowledge" : [ "Datadog integrations", "Infrastructure solutions", "Monitoring solutions", "Monitoring technologies" ], "communicationSkills" : "Technical presentations", "documentationSkills" : "Knowledge based articles", "continuousLearning" : "Product training; Career pathing", "problemSolvingSkills" : "Issue reproduction; Troubleshooting", "specialRequirements" : "Rotating schedule, Weekend availability", "outcomesObjectives" : "Ensure customers are successful; Ensure customers are happy", "qualificationsBasic" : "2+ years technical support, Programming experience, Basic Linux knowledge, Weekend availability", "qualificationsPreferred" : "Premium/Enterprise technical support role experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment Reproduce issues and dive into the 600+ integrations that Datadog works with Build out documentation and knowledge based articles for a variety of technology Drive product conversations based on needs and problems learned during client interactions Participate in routine health check meetings with Premier Customers Work from a Datadog office 3 - 5 days per week Who You Are: Experienced in multi-channel technical support at a SaaS company (2+ years of related experience) A tinkerer with some programming experience and a basic knowledge of Linux Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A decision maker but know when the decision should be escalated Have been in a Premium/Enterprise technical support role previously Knowledgeable of current infrastructure and monitoring solutions and technologies Able to work a rotating schedule that requires weekend availability Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $81,000—$119,000 USD About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.", "summaryDescription" : "Technical Support Engineer 2, Premier at Datadog. Skills: Technical support, Customer success. Respond to client requests. Educate clients on platform use", "postedDate" : "2026-06-15T23:22:50.341", "createdAt" : "2026-06-15T23:22:50.341", "lastUpdated" : "2026-06-16T08:01:20.811", "ingestTimestamp" : "2026-06-15T23:22:50.341", "mongoId" : "6a30602ef292fd229cf87451", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Technical support", "Critical thinking", "Customer success", "Client-centric approach", "Datadog integrations", "Infrastructure solutions", "Monitoring solutions", "Monitoring technologies" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 666.95514, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca0d574d8ee00a09a3762", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Specialist in the US SaaS industry, adjusted for remote work." }, "location" : "Remote US", "locations" : [ "Remote US" ], "timestamp" : "2026-06-16T04:49:10.251", "fingerprint" : "81c10ecb4eef7b64da1ff9c92a59610041a00fe46377ba50023dddbbdefb7619", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/49aa14aa-9777-4519-b648-f46121cccea3/application", "externalId" : "49aa14aa-9777-4519-b648-f46121cccea3", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T19:19:44.538", "lastUpdated" : "2026-06-16T04:49:10.251", "ingestTimestamp" : "2026-06-14T19:19:44.538", "mongoId" : "6a2ca0d574d8ee00a09a3762", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 666.0167, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3051d0f292fd229cf0732b", "title" : "Administrative Assistant", "company" : "Levanta", "industry" : "E-Commerce", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Administrative Assistant in the US Technology industry, adjusted for a remote role in California." }, "location" : "California (Remote)", "locations" : [ "California (Remote)", "Florida (Remote)", "Michigan (Remote)", "New York (Remote)", "Ohio (Remote)", "Texas (Remote)", "Utah (Remote)", "Washington (Remote)" ], "timestamp" : "2026-06-16T10:49:29.776", "fingerprint" : "19fe6b934d3e8878302bc00dbfc885cc884086b3091c481bd0c1a28a8d1c6052", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/levanta/jobs/5257642008", "externalId" : "5257642008", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "technicalSkills" : "Google Workspace, Slack, Notion, HRIS platforms", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "State compliance tracking", "Record keeping", "Document organization" ], "softSkillsList" : [ "Discretion" ], "hardSkills" : [ { "name" : "State compliance tracking", "level" : "intermediate" }, { "name" : "Record keeping", "level" : "intermediate" }, { "name" : "Document organization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Discretion" } ], "majorSkills" : "Operations support, Administrative tasks, Compliance tracking", "majorSkillsList" : [ "Operations support", "Administrative tasks", "Compliance tracking" ], "coreResponsibilities" : "Monitor virtual mailbox, Route correspondence, Handle correspondence, Track state compliance requirements, Maintain state compliance requirements, Coordinate new hire merchandise shipping, Coordinate new hire swag shipping, Support internal people operations, Support admin tasks, Organize onboarding logistics, Organize documents, Maintain records, Flag items needing attention, Follow up on loose ends", "teamCollaboration" : "Internal people operations; Admin tasks", "domainKnowledge" : "State business compliance; Registered agent services; Annual reports", "domainList" : [ "state-business-compliance", "registered-agent-services", "annual-reports" ], "domainSpecificKnowledge" : [ "State business compliance", "Registered agent services", "Annual reports" ], "toolProficiency" : [ "Google Workspace", "Slack", "Notion", "HRIS platforms" ], "communicationSkills" : "Clear communication; Professional communication", "continuousLearning" : "Professional growth; Advancement opportunities", "innovationCreativity" : "Innovation encouragement; Creativity encouragement", "qualificationsBasic" : "Permanent address in hub state", "qualificationsPreferred" : "Prior experience as administrative assistant, Prior experience as virtual assistant, Prior experience as operations support, Familiarity with state business compliance, Experience with Google Workspace, Experience with Slack, Experience with Notion, Experience with standard HRIS platforms, Background supporting small teams, Background supporting remote-first teams", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Levanta is the leading affiliate marketing platform for marketplace sellers, helping Amazon, Shopify and Walmart brands unlock a scalable, cost-effective marketing channel through direct affiliate partnerships. With access to over 70,000 vetted publishers, influencers, affiliates, and media buyers in Levanta’s Creator Marketplace, sellers can drive high-quality external traffic to their stores, control commissions, improve organic search rankings, and benefit from referral kickbacks on sales generated by their affiliates. We're a growing team looking for a reliable, detail-oriented Administrative Assistant to help keep our day-to-day operations running smoothly. What you'll be doing: Monitoring our virtual mailbox and routing/handling correspondence Helping track and maintain state compliance requirements across multiple jurisdictions Coordinating new hire merchandise/swag shipping requests Supporting internal people operations and admin tasks (onboarding logistics, document organization, record keeping, etc.) Generally keeping things moving — flagging what needs attention, following up on loose ends, and being a dependable second set of hands You'll be a great fit if you: Are highly organized and proactive — you notice the small stuff before it becomes a problem Communicate clearly and professionally Can work independently without needing to be micromanaged Are comfortable juggling recurring tasks and one-off requests across multiple tools Treat sensitive/HR-adjacent information with discretion Nice to have: Prior experience as an administrative assistant, virtual assistant, or operations support Familiarity with state business compliance (registered agent services, annual reports, etc.) Experience with tools like Google Workspace, Slack, Notion, and standard HRIS platforms Background supporting small or remote-first teams What Levanta Offers: A dynamic and supportive work environment where innovation and creativity are encouraged. Competitive salary and benefits package. Open vacation and sick policy, take the time you need. Opportunity for professional growth and advancement within a rapidly expanding startup. A culture that values diversity, inclusion, and the impact of every team member on our success. Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, or Washington.", "summaryDescription" : "Administrative Assistant at Levanta. Skills: Operations support, Administrative tasks, Compliance tracking. Monitor virtual mailbox. Route correspondence", "postedDate" : "2026-06-15T23:20:28.019", "createdAt" : "2026-06-15T23:20:28.019", "lastUpdated" : "2026-06-16T10:49:29.776", "ingestTimestamp" : "2026-06-15T23:20:28.019", "mongoId" : "6a3051d0f292fd229cf0732b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "State compliance tracking", "Record keeping", "Document organization", "Discretion", "Operations support", "Administrative tasks", "Compliance tracking", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "State business compliance", "Registered agent services", "Annual reports", "Google Workspace", "Slack", "Notion", "HRIS platforms" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 665.65234, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cfc3f74d8ee00a0aa7e62", "title" : "Technical Support Representative", "company" : "Alchemer", "industry" : "SaaS", "salary" : { "min" : 57000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Representative in Louisville, United States, adjusted for the technology industry and company size." }, "location" : "Louisville, Colorado, United States", "locations" : [ "Louisville", "Colorado", "United States" ], "certifications" : [ "CompTIA A+", "Security+", "Network+" ], "timestamp" : "2026-06-15T05:01:17.971", "fingerprint" : "6c3265eb327c58135ec3c80b6710d9e8a8fff8fca319358611591c3f9ae13eac", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.alchemer.com/jobs?gh_jid=5627695", "externalId" : "5627695", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Louisville", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.9777630,-105.1319296" } ], "locationText" : "Louisville, Colorado, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Java, Python, SDK Platform Tools, GitHub, Auth0", "professionalSkills" : [ "Customer service", "Technical support" ], "hardSkillsList" : [ "Problem-solving", "Software applications" ], "softSkillsList" : [ "Resourcefulness" ], "hardSkills" : [ { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Software applications", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Resourcefulness" } ], "majorSkills" : "Customer support, Technical issues, Product enhancement", "majorSkillsList" : [ "Customer support", "Technical issues", "Product enhancement" ], "coreResponsibilities" : "Support customers by phone, Support customers by email, Support customers by social media, Support customers by web tools, Identify technical issues, Analyze technical issues, Resolve technical issues, Identify non-technical issues, Analyze non-technical issues, Resolve non-technical issues, Work in a team, Escalate complex problems, Participate in product enhancement, Provide internal support, Improve support quality, Improve service quality, Provide on-call support, Learn survey tools, Become Subject Matter Expert", "teamCollaboration" : "Work in a team environment", "domainKnowledge" : "Survey tools", "domainList" : [ "survey-tools" ], "domainSpecificKnowledge" : [ "Survey tools" ], "toolProficiency" : [ "Alchemer" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Actively learn; Keep learning", "innovationCreativity" : "Creativity in problem-solving", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "5 days in office (first 90 days), 4 days in office (after 90 days), On-call rotation", "outcomesObjectives" : "Champion customer happiness; Champion customer satisfaction; Champion customer success; Hold to Customer Service metrics", "qualificationsBasic" : "Experience in customer service, Experience in technical support, Proficient in learning software, Excellent written communication, Excellent verbal communication, Ability to prioritize tasks, Ability to find answers, Ability to convey confidence, Ability to empathize with customers, Ability to exercise creativity", "qualificationsPreferred" : "CompTIA A+ certification, CompTIA Security+ certification, CompTIA Network+ certification, Understanding of Digital applications, Understanding of App stores, Understanding of in-app purchases", "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who You Are Be Curious We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions. Customer First We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that’s a customer, a coworker, or an end user - and doing right by them. Own the Outcome We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact. About Alchemer Alchemer empowers customers to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving their businesses forward. Alchemer serves more than 13,000 global Marketing, CX, HR, and Market Research customers, including many Fortune 500 companies. Alchemer is a KKR portfolio company.  Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.alchemer.com).  What You Will Do You will provide immediate and amazing service to our customers worldwide. You will champion customer happiness, satisfaction, and success through patience, understanding, and technical superpowers. How You Will Spend Your Days * this role is for the time shift from 9am-5pm Monday- Friday with 5 days in office for the first 90 days. After the first 90 days this role will be in office 4 days a week in Louisville, Colorado wiht shift times ranging from 6:00AM-7:30PM. Enthusiastically support customers by phone, email, social media and other web-based tools. Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner. Work in a team environment to achieve shared goals. Promptly escalate more complex problems to appropriate internal resources. Participate in enhancing the product from initial design through testing and delivery. Enthusiastically provide internal support for the application. Continuously endeavor to improve the quality of our support and service, both internally and externally. Provide on-call customer support on a shared rotation (approximately 4 times a year) Actively learn and become a Subject Matter Expert in one or more of our survey tools Responsible for holding to our Customer Service metrics What You Bring to this Role You have a passion for customer service and a great love for helping people. You are well-versed and comfortable with email and phone etiquette. You have experience in customer service and maybe even technical support. In addition, you have the: Ability to exercise creativity in problem-solving. Ability to empathize with customers and convey confidence. Independence to find your own answers and keep learning. Ability to prioritize and get things done with many distractions. Proficient in learning new software applications. Most excellent written and verbal communication skills. Aptitude to be a self-starter and you’re flexible with frequent change. Preferred Skills and Knowledge CompTIA A+, Security+, or Network+ certifications. Understanding of Digital (mobile) applications App stores and in-app purchases (Android and iOS). Familiarity with SQL, Java, Python, SDK Platform Tools, GitHub, Auth0 Compensation for this position includes an hourly pay rate of $24.04, eligibility for an annual bonus, and eligibility to partake in the Employee Participation Program. Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays. Alchemer is taking applications for this position from candidates who reside in Colorado and who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization. At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.  Don’t meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don’t let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we’re looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you’re excited about this role and your experience doesn’t perfectly align, we encourage you to apply anyway. Let’s talk!", "summaryDescription" : "Technical Support Representative at Alchemer. Skills: Customer support, Technical issues, Product enhancement. Support customers by phone. Support customers by email", "postedDate" : "2026-06-14T04:33:59.985", "createdAt" : "2026-06-14T04:33:59.985", "lastUpdated" : "2026-06-15T05:01:17.971", "ingestTimestamp" : "2026-06-14T04:33:59.985", "mongoId" : "6a2cfc3f74d8ee00a0aa7e62", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 57000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Problem-solving", "Software applications", "Resourcefulness", "Customer support", "Technical issues", "Product enhancement", "Customer service", "Technical support", "Survey tools", "CompTIA A+", "Security+", "Network+", "Alchemer" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 665.47424, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307a58f292fd229c03ae79", "title" : "Technical Support Engineer - L1", "company" : "Kaseya", "salary" : { "min" : 950000.0, "max" : 1450000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in Bangalore, India, adjusted for the technology industry and Kaseya's company profile." }, "location" : "IN Bangalore - Tower B", "locations" : [ "IN Bangalore - Tower B" ], "timestamp" : "2026-06-16T09:22:56.294", "fingerprint" : "1e629b85b8bf2cd13e548836b058999c5a5965caa88c41d7d9ace7f072cc28b3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.kaseya.com/careers/jobs/id/5995268004/?gh_jid=5995268004", "externalId" : "5995268004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 4, "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Job Title: Technical Support Expert - L1 Experience Required: 3 – 4 Years Location s Mode: Bengaluru – On-Site Duration: Full-Time Shift: 24/7 Rotational Shifts Availability: Immediate – 45 days Logistics: Two-way transportation, Food, and other benefits provided Company Description: Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on premises. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily, and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com. Job Description To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. Required Skills Excellent knowledge of major operating systems - Windows, macOS C Familiar with the OSI model C experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Basic Windows Administration, including Active Directory C Group Hands-on experience with Patch Management, Application C System performance Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs). Ability to read/write SQL Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and Familiar with Windows firewall concepts, including rule Excellent written and verbal communication Preferred Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Security+ MCP, MCTS, or MCIT CCNA Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.", "summaryDescription" : "Technical Support Engineer - L1 at Kaseya", "postedDate" : "2026-06-16T01:20:53.309", "createdAt" : "2026-06-16T01:20:53.309", "lastUpdated" : "2026-06-16T09:22:56.294", "ingestTimestamp" : "2026-06-16T01:20:53.309", "mongoId" : "6a307a58f292fd229c03ae79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 663.4164, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305701f292fd229cf321c6", "title" : "Technical Support Analyst (ICT)", "company" : "Brunswick Group", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-Senior Technical Support Analyst in Washington, United States, adjusted for company size and industry." }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T06:55:34.548", "fingerprint" : "c4e80c24078371877176404a8aef64b7ed7a636c9a539fd0b37c3fa5db038410", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/brunswickgroup/jobs/8588537002", "externalId" : "8588537002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" }, { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "Washington, District of Columbia, United States; New York, New York, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "Opportunity Brunswick Group is seeking an experienced, customer-focused, and solutions-oriented Technical Support Analyst to join our Washington, D. C. office. As part of our global ICT team, you will provide both onsite and remote technical support to ensure reliable, efficient, and secure technology operations across the firm. This is a hands-on role that combines technical expertise with strong communication and service delivery skills, supporting colleagues in Washington, D.C., across five U. S. offices, and internationally as needed. You’ll play a key role in maintaining Brunswick’s high standards of user experience by managing incidents, resolving technical issues, and contributing to continuous service improvement initiatives. ICT roles at Brunswick are required to be on-site 5 days per week. About the Role Duties and Responsibilities Provide daily onsite technical support for employees in the Washington, D. C. office. Deliver remote and telephone support to Brunswick offices across the U. S. and globally. Diagnose and resolve hardware, software, and connectivity issues efficiently. Monitor and manage incidents through the ICT Service Desk system, ensuring clear communication and timely resolution. Collaborate with global ICT colleagues on problem management and service enhancements. Support meeting room technology, AV systems, and end-user device setup and maintenance. Escalate complex issues to senior engineers or vendors as required, ensuring proper follow-through. Participate in IT projects, deployments, and system improvements. Provide occasional after-hours or weekend support as part of global service coverage. What We're Looking For Knowledge and Technical Acumen Minimum five years of experience working in a Helpdesk or Desktop Support environment. Experience working within a process-mature (ITIL) environment. Proficiency with Helpdesk service management systems for logging and tracking support requests. Excellent problem-solving and troubleshooting skills. Comprehensive knowledge of both PC and Mac systems. Strong understanding of cloud system administration, including Office 365 and Microsoft Exchange Center. Solid administrative understanding of Microsoft Azure (Entra, Intune). Knowledge of networking and topologies, including WAN, LAN, TCP/IP, DNS, and DHCP. Experience supporting Microsoft 365 Office Suite, Windows 11, and macOS environments. Hands-on experience supporting HP, Brother printers, and Canon copiers. Proficiency with Zoom, Microsoft Teams, Polycom, and Neat for video and audio conferencing and presentation setups. Experience with MDM platforms such as Microsoft Intune and JAMF. Familiarity with cloud file systems and Microsoft Authenticator. Strong awareness of security best practices and common security threats. Proficiency in laptop hardware support and maintenance. Working knowledge of anti-virus and threat protection systems. Skills Excellent client service, time management, and organizational skills. Strong communication skills with the ability to explain complex technical issues in simple, clear terms. Highly motivated, enthusiastic, and adaptable — a flexible self-starter with a can-do attitude. Comfortable working independently or as part of a team. Strong active listening and analytical thinking abilities. Ability to manage multiple concurrent priorities effectively. Calm, professional, and confident under pressure. Creative problem solver who can think outside the box. Passion for technology and continuous learning, with an interest in emerging tools and trends. Ideal Candidate International work experience or familiarity with global business environments. Multi-lingual Why Join Us Whether you are joining a client facing team, a core services team, or starting out on your professional career journey, joining Brunswick unlocks a range of exceptional employee benefits to support your financial future, health and wellness, family and community and continuous professional development. The successful applicant will be eligible for the following compensation and benefits package:  Base Pay: The annual base compensation range for this role is $95,000 - $120,000. The base pay offered will be determined by factors including experience, skills, training, office location, certifications, and education. Bonus Eligibility: Annual discretionary bonus contingent upon individual and firm-wide performance. Benefits: Medical, Dental, and Vision insurance. Disability insurance. Employee assistance program. Flexible spending account. Health savings account. Life insurance. Commuter Benefits. Generous Paid Time Off: 25 vacation days and 10 days sick leave, as well as 11 paid company holidays. Firm-sponsored 401(k) Plan with 3% automatic company contribution of base and bonus with an additional 1.5% profit share– immediate vesting. Career training and development opportunities. Employee discounts. Office Policy: At Brunswick, our work is a craft that thrives in teaching environments – whether in our offices or on-site with clients – through real-time observation, collaboration, human connection, clear guidance and by challenging one another to keep getting better. Our policy is that our team members are in person – either in the office or on-site with clients – at least four days each week. The firm will provide reasonable accommodation to qualified applicants or employees, as defined by applicable law. In addition to the application, the process may include virtual and in-person interviews, as well as an assessment, which may be timed. To request an accommodation during our application and hiring process, email americasaccommodations@brunswickgroup.com. About Brunswick Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes. Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity. Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world. Brunswick is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law. Please read our Global Privacy Notice to understand how your data is managed.", "summaryDescription" : "Technical Support Analyst (ICT) at Brunswick Group", "postedDate" : "2026-06-15T23:16:25.248", "createdAt" : "2026-06-15T23:16:25.248", "lastUpdated" : "2026-06-16T06:55:34.548", "ingestTimestamp" : "2026-06-15T23:16:25.248", "mongoId" : "6a305701f292fd229cf321c6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 660.04193, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca0d574d8ee00a09a3765", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 35000.0, "max" : 50000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Specialist in the UK SaaS industry, adjusted for remote work." }, "location" : "Remote UK", "locations" : [ "Remote UK" ], "timestamp" : "2026-06-15T07:08:50.575", "fingerprint" : "b68b91660ba016548c9d52004fc65f84d9108282def5a5b004e76cff39ade502", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/6848a4dd-5dd9-40c4-be1b-b48ee3248065/application", "externalId" : "6848a4dd-5dd9-40c4-be1b-b48ee3248065", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "SaaS, Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL", "professionalSkills" : [ "Customer service", "Client advocacy" ], "hardSkillsList" : [ "Technical support", "Troubleshooting", "Investigation", "Research" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Investigation", "level" : "intermediate" }, { "name" : "Research", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service, Troubleshooting", "majorSkillsList" : [ "Technical support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Resolve issues via phone, Resolve issues via chat, Resolve issues via email, Provide excellent client support, Engage clients, Provide clear communications, Conduct investigations, Aid in quick resolution, Troubleshoot client issues, Perform in-depth investigations, Determine root cause, Deliver solutions, Manage customer expectations, Document customer technical issues, Act as client advocate, Act as company voice", "teamCollaboration" : "Client Advocacy team", "domainKnowledge" : "SaaS; LMS; E-Learning", "domainList" : [ "saas", "lms", "e-learning" ], "domainSpecificKnowledge" : [ "SaaS", "LMS", "E-Learning" ], "toolProficiency" : [ "Zendesk", "MSSQL", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "communicationSkills" : "Written communication; Verbal communication; Active listening; Client-facing communications; Internal communications", "documentationSkills" : "Document customer technical issues", "continuousLearning" : "Career growth; Internal mobility", "problemSolvingSkills" : "Investigating; Researching; Troubleshooting; Detective work; Root cause analysis", "outcomesObjectives" : "Help clients achieve success", "qualificationsBasic" : "3+ years technical support, Basic core web components, Exceptional attention to detail, Proven time-management capabilities, Excellent written communication, Excellent verbal communication, Active listening skills, Grasp technical concepts", "qualificationsPreferred" : "Previous LMS/E-Learning experience, Technical documentation experience, Zendesk experience, MSSQL experience, Jira experience, Confluence experience, Experience with remote teams, Fluency in other languages", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Skills: Technical support, Customer service, Troubleshooting. Resolve issues via phone. Resolve issues via chat", "createdAt" : "2026-06-14T03:10:53.558", "lastUpdated" : "2026-06-15T07:08:50.575", "ingestTimestamp" : "2026-06-14T03:10:53.558", "mongoId" : "6a2ca0d574d8ee00a09a3765", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical support", "Troubleshooting", "Investigation", "Research", "Customer service", "Client advocacy", "SaaS", "LMS", "E-Learning", "Zendesk", "MSSQL", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 659.1973, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30562bf292fd229cf25956", "title" : "Technical Team Manager", "company" : "Molecule Software", "industry" : "Customer Success", "salary" : { "min" : 160000.0, "max" : 240000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Technical Team Manager in the SaaS industry in Poland, adjusted for company size and industry." }, "location" : "poland", "locations" : [ "poland" ], "timestamp" : "2026-06-16T11:20:19.971", "fingerprint" : "8b3d2dd7472883b9e9f797023a1b3b87a2069c2eec5d6a18fc6b65d2162a2ffd", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/molecule-software/a2f8802c-3670-49e2-9061-bf901217fbf3/application", "externalId" : "a2f8802c-3670-49e2-9061-bf901217fbf3", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Poland", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SQL", "professionalSkills" : [ "Resource allocation", "Continuous improvement" ], "hardSkillsList" : [ "Data validation" ], "hardSkills" : [ { "name" : "Data validation", "level" : "intermediate" } ], "majorSkills" : "ETRM/CTRM, Team management, Technical delivery", "majorSkillsList" : [ "ETRM/CTRM", "Team management", "Technical delivery" ], "coreResponsibilities" : "Manage implementation engineers, Mentor implementation engineers, Develop implementation engineers, Own quality of build team outputs, Own timeliness of build team outputs, Manage ETRM configuration, Manage data loading, Manage testing, Manage reconciliation, Manage support work, Define operating model between BAs and technical team, Maintain operating model between BAs and technical team, Allocate resources across implementations, Allocate resources across support queues, Drive continuous improvement, Turn recurring issues into structural fixes, Report on team throughput, Report on implementation status", "teamCollaboration" : "Client relationships; Build team execution", "projectManagementSkills" : [ "Workload management", "Standards management", "Development management" ], "domainKnowledge" : "Energy trading; Power commodities; Gas commodities; Renewables commodities; Financial commodities; Physical trading; Financial trading; Post-trade processes; ETRM; CTRM", "domainList" : [ "energy-trading", "power-commodities", "gas-commodities", "renewables-commodities", "financial-commodities", "physical-trading", "financial-trading", "post-trade-processes", "etrm", "ctrm" ], "domainSpecificKnowledge" : [ "Energy trading", "Power commodities", "Gas commodities", "Renewables commodities", "Financial commodities", "Physical trading", "Financial trading", "Post-trade processes", "ETRM", "CTRM" ], "communicationSkills" : "Written communication; Spoken communication", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Deliver work on time; Build repeatable processes", "qualificationsBasic" : "Hands-on background in energy, commodities, or financial services, Physical and/or financial trading experience required, Post-trade processes experience required, ETRM/CTRM experience required, Prior experience managing a technical delivery team, Prior experience managing an implementation team, Experience in a SaaS environment, Experience in an enterprise software environment, SQL skills, Ability to independently validate trade data outputs, Ability to independently validate position data outputs, Ability to independently validate market data outputs, Process orientation, Comfortable building structure where ways of working are maturing, Excellent written and spoken experience with distributed teams, Excellent written and spoken experience with offshore teams", "qualificationsPreferred" : "Distributed or offshore teams experience is an advantage", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Molecule Software | Poland (Office) Molecule is a modern ETRM platform serving energy trading companies across power, gas, renewables, and financial commodities. As we scale our implementation business, we're hiring a Technical Team Manager to lead our Poland-based technical (build and support) team. THE ROLE You'll lead a team of Implementation Engineers responsible for the technical configuration, data loading, testing, and support work that underpins every Molecule implementation. This is a player-manager position — you'll carry a hands-on delivery contribution alongside managing the team's workload, standards, and development. You sit between Implementation BAs (who own client relationships and requirements) and the build team (who execute against them). Your job is to make sure work is clearly understood, accurately executed, and delivered on time — and to build the processes that make that repeatable across a growing portfolio of concurrent implementations. WHAT YOU'LL BE RESPONSIBLE FOR • Managing, mentoring, and developing a team of Implementation Engineers • Owning quality and timeliness of all build team outputs: ETRM configuration, data loading, testing, reconciliation, and support • Defining and maintaining the operating model between BAs and the technical team • Resource allocation across concurrent implementations and support queues • Driving continuous improvement — turning recurring issues into structural fixes • Reporting on team throughput and implementation status to CS leadership WHAT WE'RE LOOKING FOR • Hands-on background in energy, commodities, or financial services — physical and/or financial trading, post-trade processes, ETRM/CTRM experience required • Prior experience managing a technical delivery or implementation team in a SaaS or enterprise software environment • Strong SQL skills and the ability to independently validate trade, position, and market data outputs • Strong process orientation — comfortable building structure where ways of working are still maturing • Excellent written and spoken English; experience with distributed or offshore teams is a strong advantage", "summaryDescription" : "Technical Team Manager at Molecule Software. Skills: ETRM/CTRM, Team management, Technical delivery. Manage implementation engineers. Mentor implementation engineers", "createdAt" : "2026-06-16T00:31:47.216", "lastUpdated" : "2026-06-16T11:20:19.971", "ingestTimestamp" : "2026-06-16T00:31:47.216", "mongoId" : "6a30562bf292fd229cf25956", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Data validation", "ETRM/CTRM", "Team management", "Technical delivery", "Resource allocation", "Continuous improvement", "Workload management", "Standards management", "Development management", "Energy trading", "Power commodities", "Gas commodities", "Renewables commodities", "Financial commodities", "Physical trading", "Financial trading", "Post-trade processes", "ETRM", "CTRM" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 658.9246, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5d1", "title" : "Senior Technical Support Analyst", "industry" : "Support", "salary" : { "min" : 1200000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Technical Support Analyst in FinTech in India, adjusted for seniority and onsite work mode." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T11:58:08.009", "fingerprint" : "c20578627dd2bed28a11169cc36a03ad827830bbf3991fdf508404195c2e7055", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/cab1e1d0-2703-41c9-8124-f247a2d844a5/apply", "externalId" : "cab1e1d0-2703-41c9-8124-f247a2d844a5", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Unix, Linux, Bash, Scripting, Software testing", "professionalSkills" : [ "Incident management", "Service reporting", "Service improvement" ], "hardSkillsList" : [ "FIX protocol", "Trading workflows", "Client deployment" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "FIX protocol", "level" : "intermediate" }, { "name" : "Trading workflows", "level" : "intermediate" }, { "name" : "Client deployment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Technical support, FIX protocol, Electronic trading", "majorSkillsList" : [ "Technical support", "FIX protocol", "Electronic trading" ], "coreResponsibilities" : "Provide L2 technical support, Ensure timely incident resolution, Act as escalation point, Lead incident management activities, Maintain knowledge base content, Produce service performance reports, Deliver customer communications, Ensure ITIL process adherence, Identify service improvement opportunities, Contribute to process enhancements, Support customer satisfaction", "teamCollaboration" : "Across customers; With technical teams; With stakeholders; Junior team members", "projectManagementSkills" : [ "Incident management", "Change management", "Request management" ], "domainKnowledge" : "Electronic trading systems; FIX protocol; Trading message workflows; Capital markets; Equities; FX; Financial services", "domainList" : [ "electronic-trading-systems", "fix-protocol", "trading-message-workflows", "capital-markets", "equities", "fx", "financial-services" ], "domainSpecificKnowledge" : [ "Electronic trading systems", "FIX protocol", "Trading message workflows", "Capital markets", "Equities", "FX", "Financial services" ], "toolProficiency" : [ "ServiceNow", "Jira Service Desk" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Service documentation; Technical documentation", "continuousLearning" : "Technical upskilling", "problemSolvingSkills" : "Incident resolution", "specialRequirements" : "US shift working hours", "outcomesObjectives" : "Ensure timely incident resolution; Enhance operational efficiency; Ensure consistent high-quality handling", "qualificationsBasic" : "8+ years technical support, FIX protocol expertise, Capital markets knowledge, Trading solutions experience, ITIL-aligned service management, CRM and ITSM tools proficiency", "qualificationsPreferred" : "Multiple asset classes knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Provide senior-level (L2) technical support for electronic trading systems within defined SLA frameworks, ensuring timely and accurate incident resolution. Act as an escalation point for customers, internal teams, and third-party vendors on complex technical and service-related issues. Lead and coordinate incident management activities, including major incidents, stalled cases, and breached tickets across support tiers. Maintain and improve knowledge base content, service documentation, and support toolsets to enhance operational efficiency. Produce and deliver regular service performance reports, incident updates, and customer communications. Ensure adherence to ITIL-based processes, including incident, change, and request management workflows. Identify opportunities for service improvement and contribute to enhancements in support processes and system reliability. Support customer satisfaction by ensuring consistent, high-quality handling of service requests and issue resolution. Requirements: 8+ years of experience in technical support roles within electronic trading systems or financial services environments. Strong expertise in FIX protocol (4.2–5.0) and in-depth understanding of trading message workflows. Solid knowledge of capital markets, ideally across multiple asset classes such as equities and FX. Hands-on experience configuring, deploying, and supporting trading solutions, including workflow definition and client deployment activities. Strong ITIL-aligned service management experience within structured support environments. Proficiency with CRM and ITSM tools such as ServiceNow, Jira Service Desk, or similar platforms. Technical skills including Unix/Linux (bash), scripting, software testing, and technical documentation. Excellent communication skills with the ability to work across customers, technical teams, and stakeholders. Proven ability to mentor and support junior team members in a collaborative environment. Benefits: Competitive compensation aligned with senior technical support expertise Remote role based in India with structured US shift working hours Exposure to global financial markets and mission-critical trading systems Opportunity to work on FIX-based electronic trading platforms and enterprise-scale systems Strong focus on professional development and technical upskilling Collaborative environment working with global engineering and support teams Structured processes and stable operational framework (ITIL-driven environment) Inclusive workplace with equal opportunity hiring practices. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Analyst. Skills: Technical support, FIX protocol, Electronic trading. Provide L2 technical support. Ensure timely incident resolution", "postedDate" : "2026-06-15T06:33:23.728", "createdAt" : "2026-06-15T06:33:23.728", "lastUpdated" : "2026-06-16T11:58:08.009", "ingestTimestamp" : "2026-06-16T03:22:58.187", "mongoId" : "6a30511af292fd229cefa5d1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "FIX protocol", "Trading workflows", "Client deployment", "Mentoring", "Technical support", "Electronic trading", "Incident management", "Service reporting", "Service improvement", "Change management", "Request management", "Electronic trading systems", "Trading message workflows", "Capital markets", "Equities", "FX", "Financial services", "ServiceNow", "Jira Service Desk" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 655.2391, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 56599, "totalPages" : 1132, "hasNext" : true, "hasPrevious" : false } }

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