{ "count" : 126096, "data" : [ { "id" : "6a2cb0a974d8ee00a09daa86", "title" : "Senior Cloud Infrastructure Engineer", "company" : "Skylo", "industry" : "Engineering", "salary" : { "min" : 145000.0, "max" : 154000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Mountain View, CA", "locations" : [ "Mountain View, CA" ], "timestamp" : "2026-06-15T09:10:14.471", "fingerprint" : "71e1d3bf0800e4d5d6fda1997c58424f993ab093d892be9841016905c1d49597", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/skylo/b68e30b5-468e-44fe-9d8d-79f5b411c967/application", "externalId" : "b68e30b5-468e-44fe-9d8d-79f5b411c967", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mountain View", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.3893889,-122.0832101" } ], "locationText" : "Mountain View, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AWS, GCP, Python, Bash, Terraform, Ansible, Kubernetes, Docker", "professionalSkills" : [ "System design", "Infrastructure management", "Automation development" ], "hardSkillsList" : [ "Cloud infrastructure", "Networking concepts", "Virtualization", "Containerization", "Scripting", "Infrastructure provisioning", "Security best practices", "Compliance adherence" ], "hardSkills" : [ { "name" : "Cloud infrastructure", "level" : "intermediate" }, { "name" : "Networking concepts", "level" : "intermediate" }, { "name" : "Virtualization", "level" : "intermediate" }, { "name" : "Containerization", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Infrastructure provisioning", "level" : "intermediate" }, { "name" : "Security best practices", "level" : "intermediate" }, { "name" : "Compliance adherence", "level" : "intermediate" } ], "majorSkills" : "Cloud infrastructure, Infrastructure as Code, Hybrid cloud", "majorSkillsList" : [ "Cloud infrastructure", "Infrastructure as Code", "Hybrid cloud" ], "coreResponsibilities" : "Design hybrid cloud infrastructure, Implement hybrid cloud infrastructure, Manage hybrid cloud infrastructure, Integrate cloud with on-premise, Deploy infrastructure components, Establish secure VPN/tunneling, Develop automation tools, Maintain automation tools, Provision infrastructure, Manage infrastructure, Collaborate with cross-functional teams, Integrate cloud and on-premise solutions, Monitor cloud infrastructure performance, Identify infrastructure issues, Resolve infrastructure issues, Optimize infrastructure reliability, Ensure security best practices, Ensure compliance, Implement security policies, Contribute to cloud architecture improvement, Contribute to cloud operations improvement, Refine IaC modules, Participate in on-call rotations, Support critical infrastructure", "teamCollaboration" : "Cross-functional teams; RAN teams; Core teams; Cloud applications teams", "domainKnowledge" : "Cloud-native platform; Satellite connectivity; Telecommunications networks; 3GPP standards; Non-Terrestrial Network; vRAN; IoT connectivity; Automotive connectivity; Industrial IoT", "domainList" : [ "cloud-native-platform", "satellite-connectivity", "telecommunications-networks", "3gpp-standards", "non-terrestrial-network", "vran", "iot-connectivity", "automotive-connectivity", "industrial-iot" ], "domainSpecificKnowledge" : [ "Cloud-native platform", "Satellite connectivity", "Telecommunications networks", "3GPP standards", "Non-Terrestrial Network", "vRAN", "IoT connectivity", "Automotive connectivity", "Industrial IoT" ], "toolProficiency" : [ "Terraform", "Ansible", "Prometheus", "Grafana", "ELK stack", "Kubernetes", "Docker" ], "continuousLearning" : "Education reimbursement", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "On-call rotation", "qualificationsBasic" : "Bachelor's degree in Computer Science, Proven experience designing cloud infrastructure, Understanding of networking concepts, Proficiency in scripting languages, Proficiency in infrastructure-as-code tools, Experience with monitoring and logging tools, Familiarity with CI/CD pipelines, Familiarity with DevOps methodologies", "qualificationsPreferred" : "Master's degree preferred, Knowledge of telecommunications networks, Knowledge of satellite communication", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "The world still has coverage blind spots. You could help eliminate them at Skylo. Skylo has pioneered a standards-based approach to satellite connectivity. We connect smartphones and IoT devices directly to satellites. No special hardware, no entirely new networks. Just billions of existing devices, suddenly reachable anywhere on Earth. We're not building toward this future. We're already in it. Our direct-to-device service is live on millions of activated devices across five continents, covering more than 72 million square kilometers, in partnership with leading satellite operators, mobile network operators, Tier-1 chipset makers, and OEMs worldwide. And we're just getting started. At the heart of it all is Skylo's commercial NTN vRAN: a 3GPP standards-based, cloud-native platform that seamlessly bridges terrestrial and satellite networks. It's the infrastructure that makes true anywhere, anytime connectivity possible. When you join Skylo, you'll work at the intersection of three markets reshaping how the world stays connected: mass-market consumer devices, automotive, and industrial IoT. Enabling people outdoors and critical workflows in the world's most remote places. This is a rare chance to work on technology that matters, at a company that's already proving it works About Skylo Skylo is a global Non-Terrestrial Network service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites. Skylo’s direct-to-device service is now live on millions of activated devices across five continents, with more than 60 million square kilometers of coverage, in partnership with multiple satellite operators, mobile network operators (MNOs), Tier-1 chipset makers, and OEMs. Devices connected over satellite are managed and served by Skylo's commercial NTN vRAN, featuring a 3GPP standards-based cloud-native base station and core. Skylo provides anywhere, anytime connectivity solution that seamlessly roams between terrestrial and satellite networks. Our focus is on enabling connected services for people outdoors and connected workflows across three main verticals: mass-market consumer devices, automotive, and industrial IoT. This role is located Mountain View, CA where we are onsite 3 days a week in office. Summary Of How You Will Impact Skylo Skylo is hiring a Cloud Infrastructure Engineer to design, implement, and manage our hybrid cloud infrastructure. This role is responsible for ensuring seamless connectivity between cloud and on-premise systems, leveraging Infrastructure as Code (IaC) to automate and optimize our platform. You will be a key contributor to building a resilient and efficient platform that is transforming global connectivity. How You Will Contribute - Design, implement, and manage scalable and secure hybrid cloud infrastructure, integrating seamlessly with on-premise infrastructure. - Deploy infrastructure-specific components and establish secure VPN/tunneling for seamless on-premise to cloud connectivity. - Develop and maintain automation tools for infrastructure provisioning and management across cloud and on-premise, leveraging IaC principles. - Collaborate with cross-functional teams (RAN, Core, Cloud applications) for seamless integration of cloud and on-premise solutions. - Monitor cloud infrastructure performance, identify/resolve issues, and optimize for consistent reliability across hybrid deployments. - Ensure adherence to security best practices and compliance across hybrid environments, implementing security policies through IaC. - Contribute to continuous improvement of cloud architecture and operations, focusing on hybrid cloud and refining IaC modules. - Participate in on-call rotations for critical infrastructure support, covering both cloud and on-premise systems What We Look For - Bachelor's degree in Computer Science, Electrical Engineering, or a related field; Master's degree preferred. - Proven experience in designing, deploying, and managing cloud infrastructure (e.g., AWS, GCP), and integrating it with on-premise data centers or private clouds. - Strong understanding of networking concepts, including VPC (Virtual Private Cloud) and cloud networking, virtualization, and containerization technologies (e.g., Kubernetes, Docker). - Proficiency in scripting languages (e.g., Python, Bash) and infrastructure-as-code tools (e.g., Terraform, Ansible), for managing both cloud and on-premise resources. - Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack), for unified visibility across hybrid environments. - Familiarity with CI/CD pipelines and DevOps methodologies, applied to hybrid cloud deployments. - Knowledge of telecommunications networks and satellite communication is a plus. - Excellent problem-solving skills and the ability to work independently and as part of a team, with a focus on building scalable and resilient cloud solutions using technologies like Kubernetes. - Strong communication and interpersonal skills - Every role at Skylo uses AI tools daily to amplify output. We expect active habits using AI tools and a track record of folding new ones into your workflow quickly What We Offer With employees working across three continents, Skylo is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our worldwide and inclusive culture encourages a flexible approach to work, and we also offer an attractive range benefits such as: - Competitive compensation packages including a stock option based equity program - Comprehensive benefits including medical, dental, vision, retirement plan - Monthly allowances for wellness and education reimbursement - A generous time off policy, holidays, and the opportunity to temporarily work abroad - Once in a lifetime opportunity to be a part of developing and running world’s first commercial, live direct-to-device satellite network and service - Access to world-class team and talent across tech domains: software, hardware, chipsets, telecom, satellite and network virtualization - Open, transparent, inclusive culture that blends the Silicon Valley, Nordic and South Asia characteristics Additional information The compensation range for this position is: $145,000 - $154,000 plus equity. This range reflects the low and high end of the range Skylo reasonably and generally expects to pay the hired candidate in this role. EEO Statement Skylo is an equal-opportunity employer and we celebrate diversity. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, parent or caregiver status, political affiliation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service consistent with applicable federal, state, and local laws. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please let us know if you need assistance or accommodation due to a disability. ", "summaryDescription" : "Senior Cloud Infrastructure Engineer at Skylo. Skills: Cloud infrastructure, Infrastructure as Code, Hybrid cloud. 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Work with Data Security", "projectManagementSkills" : [ "Prioritisation" ], "domainKnowledge" : "Networking fundamentals; IT infrastructure; Video game development", "domainList" : [ "networking-fundamentals", "it-infrastructure", "video-game-development" ], "domainSpecificKnowledge" : [ "Networking fundamentals", "IT infrastructure", "Video game development" ], "toolProficiency" : [ "Microsoft 365", "Entra ID", "Intune", "Exchange Online" ], "communicationSkills" : "Communicate technical language", "documentationSkills" : "Maintain records", "continuousLearning" : "Invests in learning; Invests in development", "problemSolvingSkills" : "Methodical approach; Initiative; Find effective solutions", "specialRequirements" : "On-site five days per week (probation), Right to Work in UK", "qualificationsBasic" : "Experience in IT helpdesk or support role, Customer service skills, Solid understanding of networking fundamentals, Solid understanding of systems, Solid understanding of hardware, Genuine enthusiasm for IT career, Desire to keep learning, Excellent organisational skills, Excellent prioritisation skills, Ability to manage varied workload", "qualificationsPreferred" : "Evidence of first line support, Evidence of technical support, IT-related qualification, Personal projects, Certifications, Other evidence of technical curiosity", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "The Studio We are a video game development studio with offices in Guildford, UK and Utrecht, Netherlands. Sitting within the heart of thriving communities of game developers and publishers, we focus on quality and excellence, and our partners and players are always at the front of everything we do. Games are not just about gameplay. We believe in the importance of balancing every single aspect of a game that you, as a player will interact with; what and how it makes you feel. It couldn’t be a more exciting time to join us as we embark on new unannounced projects, pushing the boundaries of all aspects of the game to create a truly AAA experience. The Role Our teams in Guildford and Utrecht are growing, and we're looking for an Infrastructure Engineer to join us in supporting our expanding IT infrastructure and operational needs. You'll work as part of a small team, delivering exceptional first-line technical support for our in-house systems and platforms with a people-first approach. We're looking for someone proactive, friendly, and technically minded, with strong customer service skills and the ability to stay calm under pressure. This is a rare and exciting opportunity to grow your career within an international company that genuinely invests in your learning and development. As an Infrastructure Engineer, you will: - Own the onboarding process for new starters, including equipment setup, meeting room configuration, and routine system maintenance tasks - Maintain accurate, up-to-date records of hardware and software assets across the business - Provide face-to-face and remote technical support, diagnosing and troubleshooting issues across Windows, macOS, and Linux devices — escalating where appropriate - Approach technical problems methodically and with initiative, finding effective solutions independently - Troubleshoot basic network issues and support wider infrastructure projects - Assist with Microsoft 365 administration, including Entra ID, Intune, and Exchange Online - Work closely with the Head of IT and Data Security, providing support across a range of projects and initiatives - Deliver basic Linux support as part of day-to-day operations Requirements What we’re looking to see on your CV: - Experience in an IT helpdesk or support role, assisting colleagues both remotely and in person - Strong customer service skills – this is a people-facing role and needs someone who can communicate technical language to colleagues at all levels - A solid understanding of networking fundamentals, systems, and hardware - A genuine enthusiasm for a career in IT and a desire to keep learning - Excellent organisational and prioritisation skills, with the ability to manage a varied workload Bonus points for: - Any evidence of providing first line or technical support would be advantageous - An IT-related qualification at college or university level or equivalent - Any personal projects, certifications, or other evidence of technical curiosity - we'd love to hear about it Benefits What you can expect from us: - International AAA game projects - Access to cutting-edge hardware - Great increasing holiday benefits including Christmas Shutdown - Discretionary bonus scheme - Private Healthcare Plan including dental and optical support, mental health, online GP - Pension Plan - Life Assurance - Flu Jab Vouchers - Regular Team Incentives and Social Events A Few Things to Note We're unable to provide visa sponsorship or relocation support for this role, so you'll need to be based in the UK with the Right to Work here. 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Setup new starter equipment", "createdAt" : "2026-06-16T02:00:20.404", "lastUpdated" : "2026-06-16T15:16:28.807", "ingestTimestamp" : "2026-06-16T02:00:20.404", "mongoId" : "6a3085b0f292fd229c07ae9b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Equipment setup", "Meeting room configuration", "System maintenance", "Hardware asset tracking", "Software asset tracking", "Remote support", "Troubleshooting", "Network issues", "Microsoft 365 administration", "Entra ID administration", "Intune administration", "Exchange Online administration", "Linux support", "Friendly", "Calm under pressure", "IT Support", "Infrastructure Engineering", "System Administration", "Customer service", "Technical support", "Asset management", "Network troubleshooting", "Infrastructure support", "Prioritisation", "Networking fundamentals", "IT infrastructure", "Video game development", "Microsoft 365", "Entra ID", "Intune", "Exchange Online" ], "skillCount" : 31, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 685.231, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3055e3f292fd229cf22b09", "title" : "Customer Support Lead", "company" : "Roger", "industry" : "Post-Sales", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco Office", "locations" : [ "San Francisco Office" ], "timestamp" : "2026-06-16T09:06:15.611", "fingerprint" : "eb0ef1a5735f91d8fe3da915fceee14ff01a68d830919f6feaa673c611271121", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/rogerhealthcare/bd14c847-3629-449d-a58b-20e90a97770c/application", "externalId" : "bd14c847-3629-449d-a58b-20e90a97770c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk", "professionalSkills" : [ "Process improvement", "Workflow optimization", "Data analysis" ], "hardSkillsList" : [ "SLA management", "Response time tracking", "Resolution time tracking" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Response time tracking", "level" : "intermediate" }, { "name" : "Resolution time tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support leadership, Process optimization, Self-serve infrastructure", "majorSkillsList" : [ "Customer support leadership", "Process optimization", "Self-serve infrastructure" ], "coreResponsibilities" : "Lead and grow the team, Manage customer support representatives, Own hiring, training, and onboarding, Own SLAs, Keep response times best-in-class, Keep resolution times best-in-class, Ensure team operates efficiently, Design support processes, Improve support workflows, Improve support tooling, Create automations, Analyze support query reduction opportunities, Surface trends to product team, Surface trends to customer success team, Develop self-serve layer, Develop help center, Develop documentation, Develop in-product guidance, Text customers daily, Call customers daily, Lead by example", "teamCollaboration" : "Product team; Customer success teams", "domainKnowledge" : "Home health; B2B SaaS", "domainList" : [ "home-health", "b2b-saas" ], "domainSpecificKnowledge" : [ "Home health", "B2B SaaS" ], "toolProficiency" : [ "Zendesk" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Help center development; Documentation development", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Keep service exceptionally fast; Reduce support volume; Improve the product; Build self-serve infrastructure", "qualificationsBasic" : "5+ years customer support or CX, 1-2 years leading a team, Experience at fast-growing startup", "qualificationsPreferred" : "Familiarity with healthcare, Experience building self-serve support infrastructure", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT ROGER Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started. In an industry full of legacy players and clunky software, we win on service. Clinicians love us because when they need help, we are fast, sharp, and human. That reputation is one of our biggest competitive advantages, and this role exists to protect and scale it. WHY THIS ROLE EXISTS This isn't a \"manage the queue\" position. You'll be equal parts people leader, operator, and analyst: leading the team day to day while constantly asking where the biggest opportunities are to reduce support volume, improve the product, and build self-serve infrastructure that lets clinicians solve problems on their own. This is a high-ownership role with real impact. As Roger scales, you'll have the opportunity to grow the team and grow into a broader customer experience leadership role. WHAT YOU'LL DO - Lead and grow the team. Manage, coach, and develop a team of customer support representatives. Own hiring, training, and onboarding as the team scales. - Keep service exceptionally fast. Own SLAs and keep response and resolution times best-in-class. Ensure the team operates as efficiently as possible without sacrificing quality. - Build the support engine. Design and continuously improve processes, workflows, and tooling in Zendesk. Create automations that remove repetitive work and speed up resolution. - Turn support into insight. Constantly analyze where the biggest opportunities are to reduce support queries, surfacing trends to the product and customer success teams to drive fixes at the root. - Build self-serve infrastructure. Develop a robust self-serve layer (help center, documentation, in-product guidance) so clinicians can solve more on their own. - Stay close to clinicians. Be comfortable texting and calling customers daily. Lead by example on what great, human support looks like. WHAT WE'RE LOOKING FOR - 5+ years in customer support or customer experience at a B2B SaaS company, with at least 1-2 years leading a team. - Experience at a fast-growing startup, ideally seed to Series B. - Highly analytical. You set up processes, track everything, and let the numbers guide where you focus. - Deep familiarity with Zendesk and a genuine excitement for building automations. - Exceptional written and verbal communication. You're comfortable on the phone, over text, and in writing every day. - A bias toward getting ahead of problems rather than just clearing the queue. - High ownership mentality and comfort operating in ambiguity. NICE TO HAVE - Familiarity with healthcare or home health. - Experience building self-serve support infrastructure from the ground up. Why Join Us? \uD83C\uDFE5 Platinum health, dental, and vision insurance \uD83C\uDFD6️ Flexible PTO \uD83D\uDE80 Unmatched career growth opportunity in customer experience \uD83D\uDC69‍⚕️ Make a tangible difference in the lives of clinicians and patients \uD83E\uDDE0 Work on a mission that matters, backed by AI innovation and top-tier investors Make a Real Difference - Hear from our Users: “If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!” - G.M. from San Francisco, Registered Nurse “Roger AI saves me hours per day. I can easily focus on my patients now too.” - J.L. from Tucson, Registered Nurse “Being a single mom is tough, but with Roger I can take the time to go to my daughter’s soccer game and also pursue further education.” - T.M. from Dallas, Licensed Vocational Nurse", "summaryDescription" : "Customer Support Lead at Roger. Skills: Customer support leadership, Process optimization, Self-serve infrastructure. Lead and grow the team. 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The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services This role focuses on Application Support within a banking environment, handling incidents, service requests, and production activities in a 24/7 setup. It involves troubleshooting issues, monitoring systems, and ensuring service quality and availability. The position also includes automating processes using Ansible and Terraform, supporting disaster recovery activities, and collaborating with global teams. Strong technical skills in Linux, PL/SQL, Docker, Kubernetes, and monitoring tools are required, along with experience in L1/L2 support and core banking operations. ## Qualifications * 5+ years of experience in IT Operations and Software Engineering * Strong expertise in Linux systems (CLI, shell scripting) * Proficient in scripting languages (Python and Bash) * Solid experience with CI/CD tools (Jenkins, Travis, Concourse) * Hands-on experience with infrastructure automation (Ansible, Terraform) * Practical experience with Docker and Kubernetes (K8s) * Strong knowledge of cloud platforms (AWS, Azure, IBM Cloud, Google Cloud) * Experience designing and automating scalable infrastructure solutions * Certified in Red Hat automation and Kubernetes (CKAD) * Familiar with ITIL practices * Strong analytical and problem-solving skills * Results-driven with a focus on performance and reliability * Fluent in English", "summaryDescription" : "Cloud Support Infrastructure Expert at Inetum. 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The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services This role focuses on Application Support within a banking environment, handling incidents, service requests, and production activities in a 24/7 setup. It involves troubleshooting issues, monitoring systems, and ensuring service quality and availability. The position also includes automating processes using Ansible and Terraform, supporting disaster recovery activities, and collaborating with global teams. Strong technical skills in Linux, PL/SQL, Docker, Kubernetes, and monitoring tools are required, along with experience in L1/L2 support and core banking operations. ## Qualifications * 5+ years of experience in IT Operations and Software Engineering * Strong expertise in Linux systems (CLI, shell scripting) * Proficient in scripting languages (Python and Bash) * Solid experience with CI/CD tools (Jenkins, Travis, Concourse) * Hands-on experience with infrastructure automation (Ansible, Terraform) * Practical experience with Docker and Kubernetes (K8s) * Strong knowledge of cloud platforms (AWS, Azure, IBM Cloud, Google Cloud) * Experience designing and automating scalable infrastructure solutions * Certified in Red Hat automation and Kubernetes (CKAD) * Familiar with ITIL practices * Strong analytical and problem-solving skills * Results-driven with a focus on performance and reliability * Fluent in English", "summaryDescription" : "Cloud Support Infrastructure Expert at Inetum. 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Automation with Red Hat Ansible Automation Platform, Good Level of English B2+", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services * Candidate will play a major role in handling Incidents, service requests and Application Support activities in shifts and on-call rotations. * This member will also contribute to the service improvement activities, and participate to support DR/Live play activities * Ideal candidate will have a strong understand of core banking operations, trouble shooting skills, and experience with L1/L2 support in a banking environment with expertise on Linux, PL-SQL, Dynatrace, K8, Docker and Ansible ## Qualifications * Master’s degree in computer science or computer engineering * 5+ years of experience in IT Operations or Software Engineering * At least 2+ years of hands-on experience with a Cloud provider (IBM/AWS/Azure/Google) * At least 2+ years of hands-on experience Ansible/Docker * Red Hat Enterprise Linux Automation with Ansible * Certified Kubernetes Application Developer * Developing Adv. 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Automation with Red Hat Ansible Automation Platform, Good Level of English B2+", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services * Candidate will play a major role in handling Incidents, service requests and Application Support activities in shifts and on-call rotations. * This member will also contribute to the service improvement activities, and participate to support DR/Live play activities * Ideal candidate will have a strong understand of core banking operations, trouble shooting skills, and experience with L1/L2 support in a banking environment with expertise on Linux, PL-SQL, Dynatrace, K8, Docker and Ansible ## Qualifications * Master’s degree in computer science or computer engineering * 5+ years of experience in IT Operations or Software Engineering * At least 2+ years of hands-on experience with a Cloud provider (IBM/AWS/Azure/Google) * At least 2+ years of hands-on experience Ansible/Docker * Red Hat Enterprise Linux Automation with Ansible * Certified Kubernetes Application Developer * Developing Adv. 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Handle service requests", "postedDate" : "2026-06-15T09:38:39.000", "createdAt" : "2026-06-15T23:58:33.994", "lastUpdated" : "2026-06-16T08:15:15.920", "ingestTimestamp" : "2026-06-15T23:58:33.994", "mongoId" : "6a306853f292fd229cfc3576", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Banking operations", "Cloud Support", "Infrastructure Administration", "Trouble shooting", "Core banking operations", "Certified Kubernetes Application Developer", "Dynatrace", "K8", "Docker", "Ansible" ], "skillCount" : 10, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 638.6723, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a305b20f292fd229cf599a0", "title" : "Senior Infrastructure Engineer", "company" : "Definitive Healthcare", "industry" : "Healthcare", "salary" : { "min" : 135000.0, "max" : 185000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Senior Infrastructure Engineer in Framingham, MA, adjusted for seniority, company size, and the healthcare industry." }, "location" : "Framingham, Massachusetts, United States", "locations" : [ "Framingham", "Massachusetts", "United States" ], "timestamp" : "2026-06-16T07:17:25.290", "fingerprint" : "4bdaa3c64336362016ff74ce9aadfc8c94b9f2a7c05ff027e285a8f92ee615c1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/definitivehc/jobs/6015187004", "externalId" : "6015187004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Framingham", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.2773177,-71.4165905" } ], "locationText" : "Framingham, Massachusetts, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "About Definitive Healthcare: At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact. Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011. We’re also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India. We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion. About the Role We are looking for an experienced and versatile Infrastructure Engineer to join our team. This is a broad, hands-on role for someone who is comfortable operating across the modern infrastructure stack — spanning cloud platforms, virtualization, systems administration, automation, and network engineering. This role replaces a traditional network-only function and reflects how we think about infrastructure today: as an interconnected discipline where networking, computing, security, and automation are inseparable. You will be a key contributor to the reliability, scalability, and security of our platforms, and a go-to escalation point for complex infrastructure challenges. What You'll Do Cloud & Hybrid Infrastructure Support the maintenance of both on prem and cloud infrastructure across AWS, Azure, or GCP including compute, storage, networking, and identity services Manage and optimize hybrid connectivity between on-premises environments and cloud platforms (VPN, ExpressRoute/Direct Connect, Transit Gateway) Govern infrastructure as code (IaC) using tools such as Terraform or Pulumi, ensuring environments are reproducible and version-controlled Networking Participate in ongoing management of network infrastructure including routers, switches, firewalls, and load balancers Manage and troubleshoot LAN/WAN, SD-WAN, VPN, BGP/OSPF, and VLAN environments Administer DNS, DHCP, and IP address management (IPAM) across hybrid environments Review and enforce network security policies, firewall rules, and segmentation strategies in collaboration with the security team Systems & Virtualization Administer virtualized environments (VMware vSphere, Hyper-V, or equivalent) and container platforms (Kubernetes, Docker) Manage server operating systems at scale across Linux (RHEL/Ubuntu) and Windows Server Monitoring, Reliability & Security Maintain observability tooling including infrastructure monitoring, alerting, and log aggregation (e. g. Datadog, Prometheus/Grafana, Splunk, or similar) Participate in an on-call rotation for infrastructure-level incidents, driving timely resolution and thorough post-incident reviews Contribute to backup, disaster recovery, and business continuity planning and testing Partner with the security team on vulnerability management, patching cadences, and hardening standards Automation & Continuous Improvement Identify and drive automation opportunities to reduce toil and improve consistency across the infrastructure estate Contribute to capacity planning and infrastructure roadmap discussions Mentor P1/P2 engineers and share knowledge through internal documentation and team sessions What You'll Bring Experience & Skills 4–7 years of experience in infrastructure, network engineering, or a related discipline Strong networking fundamentals and hands-on experience with enterprise network platforms (Cisco, Juniper, Palo Alto, Fortinet, or similar) Proven experience with at least one major cloud platform (AWS, Azure, or GCP) — ideally with a cloud associate-level certification or equivalent practical experience Experience managing Linux and Windows Server environments in production Familiarity with containerization concepts and platforms (Docker, Kubernetes) Experience with monitoring and observability tooling in a production environment Strong troubleshooting skills across network, compute, and storage layers Comfortable working in an on-call capacity for infrastructure incidents Nice to Have Working knowledge of infrastructure as code and configuration management tools (Terraform, Ansible, or similar) Experience with SD-WAN platforms (e. g. Meraki, Viptela/Cisco SDWAN, VMware VeloCloud) Scripting proficiency in Python, Bash, or PowerShell for automation Exposure to DevOps practices and CI/CD pipelines Experience in a zero-trust network architecture project Relevant certifications: CCNA/CCNP, AWS Solutions Architect, Azure Administrator (AZ-104), CKA, or equivalent Compensation and Benefits The salary range for this position is $115,000 – $173,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications. Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution. Why we love Definitive, and why you will too! Industry leading products Work hard, and have fun doing it Incredibly fast growth means limitless opportunity Flexible and dynamic culture Work alongside some of the most talented and dedicated teammates Definitive Cares, our community service group, gives all of us a chance to give back Competitive benefits package including great healthcare benefits and a 401(k) match What our Employees are saying about us on Glassdoor: “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.” -Business Development Manager “Great team. Amazing growth. Employees are treated very well.” -Research Analyst “I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.” -Profile Analyst If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter. If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Definitive Hiring Philosophy Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply! Privacy Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information. Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators using an @definitivehc.com email address. We do not advertise open roles on Facebook and will never request money transfers or ask candidates to purchase equipment with a promise of reimbursement. If you receive any suspicious communication, please contact careers@definitivehc.com to verify your status in the application process.", "summaryDescription" : "Senior Infrastructure Engineer at Definitive Healthcare", "postedDate" : "2026-06-15T23:28:05.551", "createdAt" : "2026-06-15T23:28:05.551", "lastUpdated" : "2026-06-16T07:17:25.290", "ingestTimestamp" : "2026-06-15T23:28:05.551", "mongoId" : "6a305b20f292fd229cf599a0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 185000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 637.19305, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c91ad74d8ee00a0983bd4", "title" : "Infrastructure Engineer – L3", "company" : "Global Relay", "industry" : "Technology", "salary" : { "min" : 120000.0, "max" : 140000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Vancouver, British Columbia, Canada", "locations" : [ "Vancouver", "British Columbia", "Canada" ], "certifications" : [ "Azure Solutions Architect (AZ-305)", "Cybersecurity Architect SC-100" ], "timestamp" : "2026-06-16T04:10:08.815", "fingerprint" : "f6fbba97cbb2cdff13d5c277fb83cc3f1442bd71f9926b2210f25c00cc7e090f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5849876004", "externalId" : "5849876004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Azure, PowerShell, ARM, Bicep, Terraform, Microsoft Azure, VMs, Storage, Networking, Identity, Automation, SAML, OpenID Connect, Enterprise Applications, VPNs, ExpressRoute, Private Link, DevOps tools, Active Directory, Exchange hybrid, SQL, DNS, GPOs, DHCP, File Services, Federation Services, AKS, Helm, Azure Monitor, Log Analytics, Event Viewer", "professionalSkills" : [ "System design", "Root cause analysis", "Roadmap planning" ], "hardSkillsList" : [ "Identity management", "Access control", "PKI", "Mail transport", "Authentication protocols", "Zero Trust architecture", "Azure networking", "Azure Firewall", "Front Door", "DNS management", "Containerization", "CI/CD integration", "Monitoring", "Logging" ], "hardSkills" : [ { "name" : "Identity management", "level" : "intermediate" }, { "name" : "Access control", "level" : "intermediate" }, { "name" : "PKI", "level" : "intermediate" }, { "name" : "Mail transport", "level" : "intermediate" }, { "name" : "Authentication protocols", "level" : "intermediate" }, { "name" : "Zero Trust architecture", "level" : "intermediate" }, { "name" : "Azure networking", "level" : "intermediate" }, { "name" : "Azure Firewall", "level" : "intermediate" }, { "name" : "Front Door", "level" : "intermediate" }, { "name" : "DNS management", "level" : "intermediate" }, { "name" : "Containerization", "level" : "intermediate" }, { "name" : "CI/CD integration", "level" : "intermediate" }, { "name" : "Monitoring", "level" : "intermediate" }, { "name" : "Logging", "level" : "intermediate" } ], "majorSkills" : "Cloud infrastructure, Infrastructure as Code, Microsoft Azure, Hybrid cloud", "majorSkillsList" : [ "Cloud infrastructure", "Infrastructure as Code", "Microsoft Azure", "Hybrid cloud" ], "coreResponsibilities" : "Design cloud infrastructure solutions, Deploy cloud infrastructure solutions, Optimize cloud infrastructure solutions, Develop Infrastructure-as-Code templates, Maintain Infrastructure-as-Code templates, Develop automation scripts, Maintain automation scripts, Implement security practices, Configure settings on Azure, Deploy Azure Landing Zones, Manage Azure Landing Zones, Integrate on-prem workloads, Monitor cloud resources, Monitor cloud services, Configure SSO, Set up identity management, Collaborate with network engineers, Configure secure connectivity, Support DevOps teams, Implement CI/CD pipeline, Integrate CI/CD pipeline, Troubleshoot cloud incidents, Perform root cause analysis, Maintain documentation environments, Maintain documentation configurations, Maintain standard operating procedures, Stay up to date cloud technologies, Stay up to date compliance frameworks, Act as Subject Matter Expert, Design Microsoft technologies, Act as Escalation point, Troubleshoot complex issues, Design new processes, Implement new procedures, Contribute to roadmaps, Assess system redesign", "teamCollaboration" : "Collaborative environment; Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Enterprise information archiving; Cloud archiving; Surveillance; eDiscovery; Analytics solutions; Microsoft technologies; Active Directory; Exchange hybrid; Azure; SQL; ISO 27001; NIST; CSF; Hybrid cloud architectures; Secure mail transport; Authentication protocols; Zero Trust architecture; Containerization; CI/CD integration", "domainList" : [ "enterprise-information-archiving", "cloud-archiving", "surveillance", "ediscovery", "analytics-solutions", "microsoft-technologies", "active-directory", "exchange-hybrid", "azure", "sql", "iso-27001", "nist", "csf", "hybrid-cloud-architectures", "secure-mail-transport", "authentication-protocols", "zero-trust-architecture", "containerization", "ci-cd-integration" ], "domainSpecificKnowledge" : [ "Enterprise information archiving", "Cloud archiving", "Surveillance", "eDiscovery", "Analytics solutions", "Microsoft technologies", "Active Directory", "Exchange hybrid", "Azure", "SQL", "ISO 27001", "NIST", "CSF", "Hybrid cloud architectures", "Secure mail transport", "Authentication protocols", "Zero Trust architecture", "Containerization", "CI/CD integration" ], "toolProficiency" : [ "Azure Policy", "DevOps tools", "Helm" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Documentation of environments; Documentation of configurations; Standard operating procedures; Root cause analysis reports; Documenting processes; Documenting procedures", "continuousLearning" : "Emerging cloud technologies; Compliance frameworks", "innovationCreativity" : "Groundbreaking innovation", "problemSolvingSkills" : "Troubleshoot complex issues; Root cause analysis; Problem-solving", "qualificationsBasic" : "10+ years infrastructure Operations/Engineering, 5+ years design/implementation on-premises/cloud Microsoft technologies, Hands-on Microsoft Azure services, Advanced scripting PowerShell, Advanced scripting Infrastructure-as-Code tools, Troubleshoot complex issues, Analyze system usage and plan for growth", "qualificationsPreferred" : "Azure Solutions Architect (AZ-305), Cybersecurity Architect SC-100, Bachelor’s degree in computer science, Bachelor’s degree in Information Technology, Bachelor’s degree related field, Equivalent work experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: We are seeking a skilled and motivated Senior Infrastructure Engineer to join our dynamic IT infrastructure team. The successful candidate will be responsible for designing, deploying, and optimizing cloud-based solutions across hybrid environments. You’ll play a key role in ensuring system reliability, scalability, and performance by leveraging automation, modern cloud architecture, and best practices. Your job: Design and implement cloud infrastructure solutions across Azure and hybrid on-premises environments Develop and maintain Infrastructure-as-Code templates and automation scripts using tools such as PowerShell, ARM, Bicep, or Terraform Implement security practices such as identity management, access control (RBAC) and PKI Configure settings on Azure using Azure Policy Deploy and manage Azure Landing Zones Assist in the integration of on-prem workloads with the cloud services using best practices for scalability and security Monitor cloud resources and services to ensure high availability and performance Configure SSO and set up identity management using SAML, OIDC and Enterprise Applications Collaborate with network engineers to configure secure connectivity (VPNs, ExpressRoute, Private Link, etc.) Support DevOps teams with CI/CD pipeline implementation and integration with DevOps tools Troubleshoot cloud-related incidents and perform root cause analysis Maintain documentation of environments, configurations, and standard operating procedures Stay up to date with emerging cloud technologies and compliance frameworks (e.g., ISO 27001, NIST, CSF) Subject Matter Expert for the design of on-premises and cloud-based Microsoft technologies, primarily Active Directory, Exchange hybrid, Azure and SQL Escalation point for complex issues with DNS, GPOs, DHCP, File Services & Federation Services Design and implement new processes and procedures to improve the environment and reduce technical debt Contribute to roadmaps to ensure clear direction whilst factoring in existing technological investments and the impact of change About you: 10+ years’ experience infrastructure Operations/Engineering, including 5+ years of direct experience with design and implementation of on-premises and cloud Microsoft technologies Hands-on experience with Microsoft Azure services (VMs, Storage, Networking, Identity, Automation) Advanced scripting skills in PowerShell and Infrastructure-as-Code tools (Terraform, ARM, Bicep) Understanding of hybrid cloud architectures and secure mail transport using Exchange Hybrid setups Knowledge of authentication protocols (SAML & OpenID Connect) Ability to troubleshoot complex issues across networking, certificates, authentication, and compliance Security first mindset: ensure all changes proposed and deployed provide a reasonable level of security based on the requirements and the data involved. Exposure to Zero Trust architecture principles Experience with Azure networking, Azure Firewall, Front Door, and DNS management Experience with containerization (AKS, Helm) and CI/CD integration Experience with monitoring and logging tools (Azure Monitor, Log Analytics, Event Viewer) Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment Comfortable working under pressure in a fast-paced environment Excellent interpersonal and communication skills in both verbal and written English Strong organization skills and initiatives Experienced with troubleshooting & resolving complex technical problems, writing root cause analysis reports and documenting processes and procedures Ability to analyze system usage and plan for growth and increases in system capacity Ability to assess the need for any system redesign (minor or significant) Nice to have: Azure Solutions Architect (AZ-305) and/or Cybersecurity Architect SC-100 Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team! British Columbia - Base salary range $120,000—$140,000 CAD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Infrastructure Engineer – L3 at Global Relay. Skills: Cloud infrastructure, Infrastructure as Code, Microsoft Azure, Hybrid cloud. Design cloud infrastructure solutions. 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We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview The Senior Customer Support Manager is a senior-level player-coach leadership role responsible for both managing a portfolio of complex customer situations and leading a team of Customer Support Managers, Team Leads, and/or Support Specialists across multiple SaaS products. This individual balances direct operational ownership with formal people leadership responsibilities. They remain actively engaged in high-priority customer work — including escalations, strategic accounts, sensitive communications, and complex support issues — while also driving team performance, coaching, operational consistency, and leadership development across the organization. The Senior Support Manager serves as both an escalation leader and an operational example for the broader support organization. They are expected to model excellent customer communication, sound judgment, and strong cross-functional partnership while helping managers and specialists develop those same capabilities. The ideal candidate brings significant experience supporting multiple B2B SaaS products, leading customer-facing teams, and managing executive-level customer escalations with professionalism, urgency, and accountability. Key Responsibilities Carry direct responsibility for a portfolio of complex, high-priority, or escalated customer situations requiring senior-level ownership and coordination Lead and develop a team of Customer Support Managers, Team Leads, and/or Support Specialists with accountability for performance, coaching, and operational consistency Support customers across multiple SaaS products and environments, ensuring effective coordination and consistent service quality despite varying product complexity Serve as the senior escalation point for executive-level customer issues, commercially sensitive situations, and cross-functional incidents Draft, review, and guide high-impact customer communications during escalations, service disruptions, or critical account situations Balance personal operational responsibilities with leadership responsibilities — ensuring neither customer ownership nor people leadership quality degrades under pressure Coach managers and team members through complex customer interactions, escalation management, and stakeholder communication strategies using real-time operational examples Partner with Product, Engineering, and Customer Success leadership to drive resolution plans, customer recovery efforts, and systemic operational improvements Maintain visibility into team performance metrics, SLA adherence, escalation trends, and support quality while actively contributing operationally where needed Help establish scalable operational processes, escalation frameworks, and communication standards across support teams and product lines Lead root cause analysis efforts to identify recurring issues, process gaps, product defects, and opportunities for operational improvement. Drive knowledge management strategy, including internal documentation, customer-facing knowledge bases, self-service adoption, and content governance. Define and enforce ticketing standards, case management processes, documentation requirements, escalation procedures, and support workflow compliance. Required Qualifications 8+ years of experience in customer support or technical support in a B2B SaaS environment Prior people management experience with direct reports in a support, customer success, or related customer-facing function — with formal accountability for individual performance and development Proven ability to develop support talent — identifying capability gaps, designing development plans, and delivering feedback that produces measurable improvement in individual performance Strong operational fluency — able to maintain visibility into a team's queue health, SLA performance, and quality trends without managing the day-to-day triage directly Experience managing team performance across multiple levels of seniority — including both early-career and senior support specialists Demonstrated track record of driving support quality improvement at the team level — through case review programs, coaching, process design, or quality framework development History of cross-functional influence — representing the support team's needs and performance in conversations with CS, Product, Engineering, and Leadership with specificity and credibility Experience with support tooling at both a practitioner and team management level - Zendesk, Salesforce, HubSpot, or TeamSupport — including data quality oversight and process compliance. Exceptional communication skills — able to deliver difficult feedback, manage executive escalations, and represent the team to senior leadership with equal directness and care Experience leading remote or distributed support teams. Preferred Qualifications Experience in a Support Team Lead or equivalent player-coach role prior to formal management — demonstrating natural progression through the support leadership career path Background building or redesigning support team structures, onboarding programs, quality frameworks, or career development pathways Experience designing or owning support performance reporting — dashboards, SLA tracking systems, CSAT reporting, and quality score frameworks that inform management decisions Familiarity with knowledge management strategy at the team level — including documentation quality governance, content coverage planning, and self-service optimization Thought leadership in support people management — performance calibration, talent development frameworks, or retention of high-performing support professionals Experience managing across multiple support channels or product lines simultaneously Certifications in customer support, ITIL, people management, or help desk operations are a plus Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/", "summaryDescription" : "Senior Customer Support Manager at Cordance", "postedDate" : "2026-06-14T20:05:51.534", "createdAt" : "2026-06-14T20:05:51.534", "lastUpdated" : "2026-06-16T08:11:33.011", "ingestTimestamp" : "2026-06-14T20:05:51.534", "mongoId" : "6a2c953e74d8ee00a098ca95", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 618.5643, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307f0cf292fd229c054c0d", "title" : "Senior Infrastructure Engineer", "company" : "MoonPay", "industry" : "Software Engineering", "salary" : { "min" : 170000.0, "max" : 220000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "New York - Hybrid", "locations" : [ "New York - Hybrid", "United States (East Coast Time Zone) - Remote" ], "timestamp" : "2026-06-16T11:09:35.470", "fingerprint" : "f697b630e6d4b05314061a1223db459d96c02ac7704de42e16b422accfda6c7c", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/moonpay/982e4e92-2337-49f6-9a9f-31333d73ed5f/apply", "externalId" : "982e4e92-2337-49f6-9a9f-31333d73ed5f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description About MoonPay Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. Why? Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many. What we do MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship. Proven at scale Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal. ## Additional Information BLOCK Values We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: B - Be Hungry L - Level Up O - Own It C - Crypto Curious K - Kaizen Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot. Benefits & Perks \uD83D\uDCA1 \uD83D\uDCB0Competitive salary package \uD83E\uDD1D Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay \uD83D\uDCC8 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards \uD83D\uDE80 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. \uD83C\uDFDD Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) \uD83C\uDF0D Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours \uD83E\uDE7A Private Healthcare benefits: To protect you and your loved ones \uD83C\uDF7C Enhanced parental leave: So you can spend more time with your loved ones without a second thought \uD83D\uDCDA Annual training budget: We support your training journey every step of the way \uD83E\uDE91 Home office setup allowance: Create the home office of your dreams \uD83D\uDC5B Remote working allowance: Those working fully remotely get a little extra for utilities \uD83D\uDCB0 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN \uD83D\uDCB0 Employee referral programme: Great people know great people, refer them to receive 10K in USDC ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons \uD83D\uDE80 Working in a disruptive and fast-growing company where excellence is rewarded Commitment To Diversity At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.", "summaryDescription" : "Senior Infrastructure Engineer at MoonPay", "postedDate" : "2026-06-15T10:46:05.378", "createdAt" : "2026-06-15T10:46:05.378", "lastUpdated" : "2026-06-16T11:09:35.470", "ingestTimestamp" : "2026-06-16T03:26:11.025", "mongoId" : "6a307f0cf292fd229c054c0d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 170000, "salaryAnnualMax" : 220000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 617.5833, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305bdcf292fd229cf6025f", "title" : "Senior Infrastructure Inspector", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for Senior Infrastructure Inspector in Blythewood, United States, adjusted for seniority and industry." }, "location" : "Blythewood, SC, SC", "locations" : [ "Blythewood, SC, SC" ], "timestamp" : "2026-06-16T06:57:29.010", "fingerprint" : "4e31c12cfbc05eb212400d1a196922566a9e051e405d7144825f5bfee7d32777", "source" : "jazzhr", "language" : "en", "externalId" : "GsrQZIjgOg", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Blythewood", "state" : "South Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.2143159,-80.9739770" } ], "locationText" : "Blythewood, South Carolina, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Senior Infrastructure Inspector", "createdAt" : "2026-06-15T22:28:36.294", "lastUpdated" : "2026-06-16T06:57:29.010", "ingestTimestamp" : "2026-06-15T22:28:36.294", "mongoId" : "6a305bdcf292fd229cf6025f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.44444445, "_score" : 601.3639, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.85 }, { "id" : "6a3056f4f292fd229cf315d6", "title" : "IT Support Technician", "company" : "Access Systems", "industry" : "Technology", "salary" : { "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waukee, Iowa, United States", "locations" : [ "Waukee", "Iowa", "United States" ], "timestamp" : "2026-06-16T08:53:42.328", "fingerprint" : "077709032856aa6e356dfff37f6ef4548f34bac49defe45eacbc8eeee49406f0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/accesssystemsserviceops/jobs/5164635007", "externalId" : "5164635007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waukee", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.6118485,-93.8845129" } ], "locationText" : "Waukee, Iowa, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 2, "coreResponsibilities" : "Work through help desk tickets, Communicate with customers, Troubleshoot issues, Confirm resolution, Document ticket updates, Escalate issues, Support customers, Resolve issues", "teamCollaboration" : "Work with team; Work with Technical Account Managers; Work with other team members", "communicationSkills" : "Verbal communication; Customer service", "documentationSkills" : "Document work clearly", "continuousLearning" : "Continuous Training Opportunities; Career Advancement", "problemSolvingSkills" : "Solving problems; Troubleshooting", "outcomesObjectives" : "Help customers get back to work quickly", "qualificationsBasic" : "1-2 years help desk experience, 1-2 years technical support experience, 1-2 years customer service experience, Verbal communication skills, Customer service skills", "qualificationsPreferred" : "IT degree, IT certification, IT internship, Hands-on technical experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday–Friday, 8am–5pm Access Systems, a dynamic and fast-growing company, is hiring an IT Support Technician in Waukee. This customer-facing role is focused on answering incoming support requests, troubleshooting end-user issues, documenting work clearly, and helping customers get back to work quickly. This is a great fit for someone who enjoys solving problems, talking with customers, working through a ticket queue, and learning in a fast-paced team environment. Compensation up to $24/hour. What You'll Be Doing as an IT Support Technician: Work through incoming help desk tickets for customers. Communicate with customers by phone and email to troubleshoot issues and confirm resolution. Document ticket updates clearly and work with the team to escalate issues when additional support is needed. Work closely with Technical Account Managers and other team members to support customers and resolve issues. What We're Looking For in an IT Support Technician: 1–2 years of help desk, technical support, customer service, or related experience. IT degree, certification, internship, or hands-on technical experience preferred. Strong verbal communication and customer service skills. Join Our Team and Enjoy: Hands-on training with the opportunity to shadow our current technicians. Full Benefits Package, including Medical, Dental, and Vision Insurance. Matching 401(k) Retirement Savings Plan. Continuous Training Opportunities and Career Advancement. Company Events, Team Events, Holiday Banquets, and Incentive Trips. Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more! At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.", "summaryDescription" : "IT Support Technician at Access Systems. Work through help desk tickets. 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We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** The Motorola Solutions Network Operation Center is dedicated to supporting critical communications ecosystems worldwide, delivering on our core mission of \"Solving for safer\". Our team manages complex ASTRO Infrastructure systems, verifying swift, precise telemetry evaluation and operational continuity. We operate in a highly collaborative environment where technical excellence and rapid mitigation directly empower the public safety and enterprise systems that protect lives every day. ## Job Description Motorola Solutions is seeking an agile and detail-oriented technical expert to join our 24/7 Network Operations team. In this role, you will act as a pivotal escalation tier, helping to ensure the stability, performance, and operational integrity of global ASTRO networks. This position is ideal for an inclusive collaborator who balances independent analytical thinking with clear, human-focused communication during high-stakes incidents. You will play a vital part in transforming complex system alerts into actionable resolutions, serving as a trusted technical steward for our customers and field partners when it matters most. **Key Responsibilities:** **Advanced Incident Escalation** * Serve as the senior escalation point for incoming issues transferred from Front Office support teams to accelerate resolution * Methodically analyze and resolve complex technical problems impacting ASTRO Infrastructure across the globe * Coordinate structural escalations directly with next-level Engineering teams when specialized product development intervention is required **Operational Continuity & Documentation** * Support 24/7 technical operations by maintaining schedule flexibility across assigned shifts, including on-call rotations for service level agreement coverage * Oversee the comprehensive, clear documentation of all technical interventions, troubleshooting steps, and incident timelines within the corporate ITSM system * Observe system performance metrics and alert behaviors to proactively capture hidden technical operational insights **Knowledge Syndication** * Help to ensure all tiers of technical support stay fully informed of emerging system trends by authoring clear, structured knowledge base articles * Share critical technical insights, workarounds, and best practices across the broader Technical Support organization to drive operational consistency * Represent Motorola Solutions professionally during all customer-facing technical support engagements to help deliver high-value partnerships This position is subject to working in high security areas governed by the US Department of Justice's \"Criminal Justice Information Services (CJIS) Security Policy\" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range: $70,000 $77,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. **#LI-DB1** ## Basic Requirements * High School Diploma * 2+ years experience in supporting ASTRO Infrastructure systems in a technical capacity * Must be able to obtain background clearance as required by government customer ## Travel Requirements None ## Relocation Provided None ## Position Type Experienced ## Referral Payment Plan Yes **Our U.S. Benefits include:** * Incentive Bonus Plans * Medical, Dental, Vision benefits * 401K with Company Match * 10 Paid Holidays * Generous Paid Time Off Packages * Employee Stock Purchase Plan * Paid Parental & Family Leave * and more! _**EEO Statement**_ Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this [Reasonable Accommodations Form](https://docs.google.com/forms/d/e/1FAIpQLSdtFsy5jUxYcf7d7VZGiX_Ennsz162ZUEP6uxLgsdslTV5xgg/viewform) so we can assist you.", "summaryDescription" : "Senior Customer Support Technician - ASTRO Infrastructure (Hybrid) at Motorola Solutions. Skills: ASTRO Infrastructure support, Incident escalation, System analysis. Serve as senior escalation point. 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And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. We're looking for a Customer Support Senior Associate to join our Customer Support team at Pleo. In this role, you'll help ensure Pleo customers receive best-in-class service as we scale our operations. If you're an experienced customer support professional and you’re excited about supporting an evolving product within Fintech, then this is the opportunity for you! WHAT YOU’LL BE DOING As a Customer Support Senior Associate, you will: - Spend your time interacting directly with our customers over chat, email and phone, providing them with an effective, easy and enjoyable Pleo experience. - Troubleshoot and resolve customers issues related to the Pleo product, and escalate to the appropriate internal team where needed - Provide feedback and support cross-functional teams on product development based on customer insights - Share learnings and contribute to our knowledge base to ensure growth and knowledge sharing across the team, and beyond WHAT YOU BRING YOU’LL THRIVE IN THIS ROLE IF YOU: - Have fluency in written and spoken English as well as Danish - Love providing fantastic, high-touch customer support on live chat, email and phone - Have a persistent and analytical approach to problem-solving - Are able to explain complicated problems in the simplest terms - Have a genuine desire to work in a fast-paced, fast-changing and collaborative environment - Are tech-savvy, resilient and curious - Have experience with Support tools such as FreshWorks, Intercom or Zendesk - Have experience with accounting, bookkeeping, financial technology or other relevant product within SaaS Who you’ll be working with and reporting to You’ll report to our Customer Support Lead and work closely with teams across all departments in Pleo. Our team is highly collaborative and dedicated to giving our customers the best experience possible. You’ll also have the chance to partner with teams across other departments such as Customer Success & Product to ensure success. IN YOUR FIRST 6 MONTHS AT PLEO, YOU’LL: - Learn and understand the Pleo product deeply - Help 500+ users with their Pleo experience - Act as the voice of the customer internally - Take on new product challenges as the company continues to scale and evolve SHOW ME THE BENEFITS! - Your own Pleo card (no more out-of-pocket spending!) - Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office - Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis - We offer 25 days of holiday + your public holidays - For our Team, we offer both hybrid and fully onsite working options - We use MyndUp to give our employees access to free mental health and well-being support with great success so far - Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ABOUT YOUR APPLICATION - English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us. - A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails. - Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us. - Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We’ll design a process that works for you. - Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here https://www.pleo.io/en/legal. - Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. - Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.", "summaryDescription" : "Customer Support Senior Associate at Pleo. Skills: Customer support, Problem-solving. Interact with customers. Provide effective customer experience", "createdAt" : "2026-06-14T09:03:21.914", "lastUpdated" : "2026-06-15T08:48:52.763", "ingestTimestamp" : "2026-06-14T09:03:21.914", "mongoId" : "6a2c68ab74d8ee00a0904395", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Analytical approach", "Resilient", "Curious", "Customer support", "Problem-solving", "Fintech", "SaaS products", "FreshWorks", "Intercom", "Zendesk" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 596.5832, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5f4074d8ee00a08ea580", "title" : "Senior Infrastructure Support Engineer", "company" : "Nscale", "industry" : "Technology", "salary" : { "min" : 70000.0, "max" : 105000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Infrastructure Support Engineer in London, UK, adjusted for the technology industry and senior experience level." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-15T00:32:50.525", "fingerprint" : "6aa7e34fbdf8aa33391bea1993c0204325420dc94efaa66ecdd3bc6578fe34e2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/nscaleoperationsukltd/jobs/4714128101", "externalId" : "4714128101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "L2/L3, BGP, VLANs, VXLAN, RDMA, NVLink, Bash, Python, JavaScript, Ansible, Puppet, Terraform, Chef, Openstack, InfiniBand, MPI, GitOps, CICD", "professionalSkills" : [ "SRE-style operations", "High-performance fabrics", "Cloud Infrastructure Administration", "Troubleshooting", "Distributed workloads" ], "hardSkillsList" : [ "Networking", "Routing", "Firewalls", "Load balancing", "Scripting", "Automation", "Virtualisation", "Root cause analysis", "Network configuration", "Performance tuning", "Container orchestration", "CICD pipelines" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Networking", "level" : "intermediate" }, { "name" : "Routing", "level" : "intermediate" }, { "name" : "Firewalls", "level" : "intermediate" }, { "name" : "Load balancing", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "Virtualisation", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Network configuration", "level" : "intermediate" }, { "name" : "Performance tuning", "level" : "intermediate" }, { "name" : "Container orchestration", "level" : "intermediate" }, { "name" : "CICD pipelines", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Infrastructure Support, SRE, Automation, Cloud", "majorSkillsList" : [ "Infrastructure Support", "SRE", "Automation", "Cloud" ], "coreResponsibilities" : "Contribute to SLOs, Contribute to post-incident reviews, Write runbooks, Maintain runbooks, Automate diagnostics, Reduce human intervention, Investigate issues, Perform deep dive investigation, Perform root cause analysis, Automate network deployment configurations, Make repeatable changes, Diagnose queue failures, Diagnose topology failures, Diagnose job failures, Build CICD pipelines, Maintain CICD pipelines, Re-architect old scripts", "teamCollaboration" : "Collaborative environment; Cross-functional teams", "projectManagementSkills" : [ "CICD pipelines" ], "domainKnowledge" : "AI; GPU cloud; High-performance fabrics; Distributed workloads; Multi-GPU jobs", "domainList" : [ "ai", "gpu-cloud", "high-performance-fabrics", "distributed-workloads", "multi-gpu-jobs" ], "domainSpecificKnowledge" : [ "AI", "GPU cloud", "High-performance fabrics", "Distributed workloads", "Multi-GPU jobs" ], "toolProficiency" : [ "Ansible", "Puppet", "Terraform", "Chef", "Pyxis", "Enroot", "Github Actions" ], "documentationSkills" : "Runbooks", "continuousLearning" : "Dynamic progression plan; Grow by trying new things", "innovationCreativity" : "Relentless innovation; Rapid innovation; Push boundaries", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Diagnose failures", "outcomesObjectives" : "Maintaining service availability; Driving service reliability; Rapid response to customer tickets; Achieve superior results; Reducing complexity; Cost management; Rapid innovation; Environmental responsibility", "qualificationsBasic" : "Networking fundamentals, L2/L3 routing, BGP, VLANs, VXLAN, Firewalls, Load balancing, Scripting or software skills in Bash, Python, or JavaScript, Infrastructure Automation tools experience, Virtualisation technologies familiarity, Investigating issues, Deep dive investigation, Root cause analysis", "qualificationsPreferred" : "Openstack operations experience, Automated Network Configuration, Automating network deployment configurations, GPU HPC concepts, RDMA/InfiniBand experience, Performance tuning for distributed workloads, Support scheduling for large multi-GPU jobs, Containers via Pyxis/Enroot, MPI, Diagnose queue failures, Diagnose topology failures, Diagnose job failures, GitOps tooling, Cluster automation pipelines, App automation pipelines, Build CICD pipelines, Re-architecting old scripts", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Support and Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role (Job Purpose) We’re looking for an Engineer that has good people, leadership contribute to SLOs and post‑incident reviews. Strong Networking fundamentals. Solid grasp of L2/L3, routing, BGP, VLANs, VXLAN, firewalls, load balancing. Understanding of high‑performance fabrics (RDMA/NVLink basics) for cluster‑to‑cluster traffic. SRE‑style operations. Write and maintain runbooks, automate diagnostics, and reduce human intervention using scripts or small tools. Automation and Git. Scripting or software skills in Bash, Python, or JavaScript (or equivalent) for operational tooling and integrations, and experience with Infrastructure Automation tools (Ansible, Puppet, Terraform, Chef) Cloud Infrastructure Administration and Troubleshooting. Strong familiarity with using virtualisation technologies, and investigating issues that arise, performing deep dive investigation to perform root cause analysis. Openstack operations experience preferred. Nice to Have: Automated Network Configuration. Experience automating network deployment configurations and making safe, repeatable changes in business critical environments. Strong GPU HPC concepts, beyond standard troubleshooting. Familiarity and prior experience with RDMA/InfiniBand and performance tuning for distributed workloads. Support scheduling for large multi‑GPU jobs, containers via Pyxis/Enroot, and MPI. Diagnose queue, topology, and job failures. GitOps tooling and cluster/app automation pipelines. Build and maintain CICD pipelines. Re-architecting old scripts to use Github Actions. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. \uD83D\uDE80 Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human-First Flexibility: We treat you as humans first. \uD83E\uDEF6\uD83C\uDFFD Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.", "summaryDescription" : "Senior Infrastructure Support Engineer at Nscale. Skills: Infrastructure Support, SRE, Automation, Cloud. Contribute to SLOs. 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S. citizen, Lawful permanent resident", "qualificationsBasic" : "5+ years IT support experience, Windows and macOS knowledge, Microsoft 365 / Entra ID familiarity, Endpoint management familiarity, Basic networking knowledge, Hardware troubleshooting experience, Network cabling installation experience, Customer service skills, Communication skills", "qualificationsPreferred" : "Experience in secure environments, Familiarity with asset management systems, CompTIA A+ or Network+ certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Turning Space into a Transportation Layer for Earth Who We Are: Inversion builds advanced reentry systems to deliver next-generation capabilities from space. Our mission is to make Earth radically more accessible by turning Low-Earth Orbit into an on-demand logistics domain. We see space not as a destination, but as a platform — one that unlocks unprecedented speed and global reach. Our spacecraft are designed to deliver payloads anywhere on Earth in under an hour, operating through extreme reentry conditions and landing with high precision. These systems open the door to new ways of testing, delivering, and operating at hypersonic speeds. Inherently dual-use, our technology is built to meet urgent national security needs while laying the groundwork for future commercial applications. Backed by leading investors including Y Combinator, Spark Capital, and Lockheed Martin Ventures, and working with partners such as the U. S. Space Force and NASA, Inversion is pushing the boundaries of what’s possible in space-based defense and logistics. Position Summary The IT Support Technician provides frontline technical support to end users and ensures the reliable operation of end-user computing systems, devices, and basic network infrastructure. This role is responsible for onboarding/offboarding, asset management, and Tier 1–2 helpdesk support, along with assisting in physical infrastructure deployments such as cabling and workstation setup. Key Responsibilities Provide Tier 1–2 helpdesk support for hardware, software, and user issues Perform employee onboarding and offboarding: Account provisioning (e.g., Microsoft Entra / M365) Device setup (laptops, mobile devices, peripherals) Troubleshoot and resolve desktop, laptop, and peripheral issues Install, configure, and maintain standard business applications Manage IT assets: Inventory tracking (e.g., Snipe-IT or equivalent) Device lifecycle management Support endpoint management platforms (e.g., Intune or similar) Assist with patching and basic security compliance tasks Install and maintain network cabling (Cat6, fiber as needed) Rack and stack basic network and IT equipment Document procedures, troubleshooting steps, and configurations Escalate complex issues to higher-tier support or engineering teams Required Qualifications 5+ years of IT support or helpdesk experience Strong knowledge of Windows and macOS environments Familiarity with: Microsoft 365 / Entra ID Endpoint management (Intune or similar) Basic networking knowledge (IP addressing, DHCP, DNS) Experience with hardware troubleshooting and repair Ability to install and terminate network cabling Strong customer service and communication skills Preferred Qualifications Experience in secure or regulated environments (e.g., GCCH, CMMC, ITAR) Familiarity with asset management systems (e.g., Snipe-IT) CompTIA A+, Network+, or equivalent Our office headquarters is located in Playa Vista, CA. This position requires in office presence. The California annual base salary for this role is currently $40 - $54 an hour. Pay Grades are determined by role, level, location, and alignment with market data. Individual pay will be determined on a case-by-case basis and may vary based on the following considerations: interviews and an assessment of several factors that are unique to each candidate, job-related skills, relevant education and experience, certifications, abilities of the candidate and internal equity. ITAR Compliance: To conform to U. S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U. S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S. C. 1324b(a)(3), or eligible to obtain the required authorizations from the U. S. Department of State. Learn more about the ITAR here. Equal Employment Opportunity: Inversion provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, veteran status, or disability. Inversion collects and processes personal data in accordance with applicable data protection laws. If you are a US Job Applicant see the CCPA Privacy Policy Notice for further details.", "summaryDescription" : "Senior IT Support Technician at Inversion. Skills: IT support, Helpdesk support, Endpoint management. Provide Tier 1-2 helpdesk support. Perform employee onboarding", "postedDate" : "2026-06-13T21:14:33.561", "createdAt" : "2026-06-13T21:14:33.561", "lastUpdated" : "2026-06-15T10:15:53.219", "ingestTimestamp" : "2026-06-13T21:14:33.561", "mongoId" : "6a2ca66574d8ee00a09bb212", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 83200, "salaryAnnualMax" : 112320, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Hardware troubleshooting", "Network cabling installation", "IT support", "Helpdesk support", "Endpoint management", "Asset management", "Device lifecycle management", "Security compliance", "Space logistics", "Reentry systems", "Hypersonic speeds", "National security", "Commercial applications", "Space technology export regulations", "ITAR", "CompTIA A+", "Network+", "Snipe-IT", "Intune" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 595.1242, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5f4074d8ee00a08ea57e", "title" : "Senior Infrastructure Support Engineer", "company" : "Nscale", "industry" : "Technology", "salary" : { "min" : 100000.0, "max" : 150000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-14T23:56:37.502", "fingerprint" : "d00dc92074d71cdb2343ea8041a5a0ffa263b36fd1f76dd1efdd1c2938c14915", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/nscaleoperationsukltd/jobs/4790683101", "externalId" : "4790683101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "L2/L3, BGP, VLANs, VXLAN, Firewalls, Load balancing, RDMA, NVLink, Bash, Python, JavaScript, Ansible, Puppet, Terraform, Chef, Openstack, InfiniBand, MPI, Github Actions", "professionalSkills" : [ "SRE-style operations", "Service availability", "Service reliability", "Rapid response", "Cost management", "Rapid innovation", "Environmental responsibility" ], "hardSkillsList" : [ "Networking", "Routing", "Automation", "Scripting", "Troubleshooting", "Root cause analysis", "Network configuration", "Performance tuning", "CICD pipelines" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Networking", "level" : "intermediate" }, { "name" : "Routing", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Network configuration", "level" : "intermediate" }, { "name" : "Performance tuning", "level" : "intermediate" }, { "name" : "CICD pipelines", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Infrastructure Support, Networking, Automation, Troubleshooting", "majorSkillsList" : [ "Infrastructure Support", "Networking", "Automation", "Troubleshooting" ], "coreResponsibilities" : "Contribute to SLOs, Contribute to post-incident reviews, Write runbooks, Maintain runbooks, Automate diagnostics, Reduce human intervention, Use scripts for tooling, Use small tools for automation, Use software for operational tooling, Use software for integrations, Administer cloud infrastructure, Troubleshoot cloud infrastructure, Use virtualisation technologies, Investigate issues, Perform deep dive investigation, Perform root cause analysis, Automate network deployment configurations, Make safe, repeatable changes, Support scheduling for large multi-GPU jobs, Support containers via Pyxis/Enroot, Support MPI, Diagnose queue failures, Diagnose topology failures, Diagnose job failures, Build CICD pipelines, Maintain CICD pipelines, Re-architect old scripts", "teamCollaboration" : "Cross-functional teams; Agile teams", "projectManagementSkills" : [ "Agile" ], "domainKnowledge" : "AI; GPU cloud; High-performance fabrics; L2/L3; VXLAN; RDMA; NVLink; Cluster-to-cluster traffic; High-performance computing; Distributed workloads; Multi-GPU jobs; Containers; MPI", "domainList" : [ "ai", "gpu-cloud", "high-performance-fabrics", "l2-l3", "vxlan", "rdma", "nvlink", "cluster-to-cluster-traffic", "high-performance-computing", "distributed-workloads", "multi-gpu-jobs", "containers", "mpi" ], "domainSpecificKnowledge" : [ "AI", "GPU cloud", "High-performance fabrics", "L2/L3", "VXLAN", "RDMA", "NVLink", "Cluster-to-cluster traffic", "High-performance computing", "Distributed workloads", "Multi-GPU jobs", "Containers", "MPI" ], "toolProficiency" : [ "Ansible", "Puppet", "Terraform", "Chef", "Git", "Pyxis", "Enroot", "Github Actions" ], "documentationSkills" : "Runbooks", "continuousLearning" : "Dynamic progression plan; Grow by trying new things", "innovationCreativity" : "Relentless innovation; Rapid innovation", "problemSolvingSkills" : "Troubleshooting; Root cause analysis; Diagnose failures", "qualificationsBasic" : "Networking fundamentals, Solid grasp of L2/L3, Solid grasp of routing, Solid grasp of BGP, Solid grasp of VLANs, Solid grasp of VXLAN, Solid grasp of firewalls, Solid grasp of load balancing, Scripting or software skills in Bash, Scripting or software skills in Python, Scripting or software skills in JavaScript, Experience with Infrastructure Automation tools, Familiarity with virtualisation technologies, Investigating issues, Performing deep dive investigation, Perform root cause analysis", "qualificationsPreferred" : "Openstack operations experience preferred, Automated Network Configuration experience, Experience automating network deployment configurations, Making safe, repeatable changes, GPU HPC concepts, RDMA/InfiniBand experience, Performance tuning for distributed workloads, Support scheduling for large multi-GPU jobs, Containers via Pyxis/Enroot, MPI experience, Diagnose queue failures, Diagnose topology failures, Diagnose job failures, GitOps tooling experience, Cluster/app automation pipelines experience, Build CICD pipelines, Maintain CICD pipelines, Re-architecting old scripts to use Github Actions", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Support and Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About The Role We’re looking for an Engineer that has good people, leadership contribute to SLOs and post‑incident reviews. Strong Networking fundamentals. Solid grasp of L2/L3, routing, BGP, VLANs, VXLAN, firewalls, load balancing. Understanding of high‑performance fabrics (RDMA/NVLink basics) for cluster‑to‑cluster traffic. SRE‑style operations. Write and maintain runbooks, automate diagnostics, and reduce human intervention using scripts or small tools. Automation and Git. Scripting or software skills in Bash, Python, or JavaScript (or equivalent) for operational tooling and integrations, and experience with Infrastructure Automation tools (Ansible, Puppet, Terraform, Chef) Cloud Infrastructure Administration and Troubleshooting. Strong familiarity with using virtualisation technologies, and investigating issues that arise, performing deep dive investigation to perform root cause analysis. Openstack operations experience preferred. Nice to Have: Automated Network Configuration. Experience automating network deployment configurations and making safe, repeatable changes in business critical environments. Strong GPU HPC concepts, beyond standard troubleshooting. Familiarity and prior experience with RDMA/InfiniBand and performance tuning for distributed workloads. Support scheduling for large multi‑GPU jobs, containers via Pyxis/Enroot, and MPI. Diagnose queue, topology, and job failures. GitOps tooling and cluster/app automation pipelines. Build and maintain CICD pipelines. Re-architecting old scripts to use Github Actions. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. \uD83D\uDE80 Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human-First Flexibility: We treat you as humans first. \uD83E\uDEF6\uD83C\uDFFD Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Equal Opportunities Statement At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $100,000—$150,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.", "summaryDescription" : "Senior Infrastructure Support Engineer at Nscale. Skills: Infrastructure Support, Networking, Automation, Troubleshooting. Contribute to SLOs. 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As our customer community continues to grow, we’re looking for experienced support professionals who bring strong product knowledge, problem-solvin", "summaryDescription" : "Senior Customer Support Specialist at Pixieset. Skills: Customer Support, Customer Success. Deliver exceptional support experiences", "createdAt" : "2026-06-14T06:48:27.489", "lastUpdated" : "2026-06-15T09:39:27.677", "ingestTimestamp" : "2026-06-14T06:48:27.489", "mongoId" : "6a2c6ad974d8ee00a090e7be", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Customer Support", "Customer Success" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 593.327, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3076a0f292fd229c01c05e", "title" : "Sales Development Representative (Hybrid)", "company" : "Enova International", "industry" : "FinTech", "salary" : { "min" : 45000.0, "max" : 60000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Denver, Colorado, United States", "locations" : [ "Denver", "Colorado", "United States" ], "timestamp" : "2026-06-16T10:38:19.509", "fingerprint" : "f4d135ab4286e27729cb895c0cea4c5e5ca8768a7720d44446b4f5ed855302b3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/enova/jobs/8008775", "externalId" : "8008775", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "majorSkills" : "Sales funnel management, Lead qualification, Customer engagement", "majorSkillsList" : [ "Sales funnel management", "Lead qualification", "Customer engagement" ], "coreResponsibilities" : "Initiate contact with potential customers, Respond to customer inquiries, Move leads through sales funnel, Connect leads to salesperson, Perform follow up calls, Perform follow up emails, Attend trainings on sales strategies, Meet performance metrics, Exceed performance metrics", "teamCollaboration" : "Collaborate with a team", "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Attend trainings", "problemSolvingSkills" : "Handle objections; Overcome objections", "outcomesObjectives" : "Meet assigned performance metrics; Exceed assigned performance metrics", "qualificationsBasic" : "1 year sales experience, 1 year telesales experience, 1 year customer service experience, Experience making outbound calls, Demonstrated ability to collaborate, Demonstrated ability to work independently, Verbal communication skills, Written communication skills, Ability to handle objections, Ability to overcome objections", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. About the role: A Sales Development Representative is responsible for qualifying leads at the initial stages in the sales funnel. You will make outbound calls and handle all related inquiries with a focus on engaging and qualifying all prospective clients. This role will report to the SDR Team Lead. Responsibilities: Initiate contact with potential customers primarily by phone or responding to inquiries Move leads through the sales funnel and connect them to the appropriate salesperson Perform regular follow up calls or emails to potential clients Attend frequent trainings to learn proven sales strategies and concepts to increase sales Effectively meet or exceed assigned performance metrics and key expectations Requirements: 1 year of experience in a sales-driven, telesales or customer service environment Experience making outbound calls to potential clients or customers Demonstrated ability to collaborate with a team but also work independently Strong verbal and written communication skills Ability to handle and overcome objections Compensation: The budgeted annual base salary for this position is $45,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the rate shown. This role qualifies for additional compensation through a performance-based incentive plan. The On-Target Earnings (OTE), which includes the base rate plus target bonus performance at 100% attainment, is $60,000 annually. Please note that incentive compensation is not guaranteed and is dependent on achieving defined performance metrics. All full-time employees are eligible to participate in Company benefits, described in more detail here. #BI-Hybrid #LI-Hybrid #LI-EN1 Benefits & Perks: Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U. S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C. K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.", "summaryDescription" : "Sales Development Representative (Hybrid) at Enova International. Skills: Sales funnel management, Lead qualification, Customer engagement. Initiate contact with potential customers. Respond to customer inquiries", "postedDate" : "2026-06-16T01:16:57.931", "createdAt" : "2026-06-16T01:16:57.931", "lastUpdated" : "2026-06-16T10:38:19.509", "ingestTimestamp" : "2026-06-16T01:16:57.931", "mongoId" : "6a3076a0f292fd229c01c05e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 60000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Sales funnel management", "Lead qualification", "Customer engagement" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 585.4859, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c964874d8ee00a098f23a", "title" : "Senior Infrastructure Engineer", "company" : "Webflow", "industry" : "Technology", "salary" : { "min" : 1.5E7, "max" : 2.5E7, "currency" : "ARS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Infrastructure Engineer in Argentina, adjusted for seniority and the technology industry." }, "location" : "Argentina Remote", "locations" : [ "Argentina Remote" ], "timestamp" : "2026-06-16T06:35:23.812", "fingerprint" : "225231d8efeb56b9a486ee59d6102a90759a6ce352578b235d847de745233dcb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/webflow/jobs/8001004", "externalId" : "8001004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Argentina", "continent" : "sa", "workMode" : "remote" } ], "locationText" : "Argentina", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together. About the Role We’re looking for a Senior Infrastructure Engineer to improve reliability and stability of Webflow’s customer-facing, production infrastructure, serving millions of page views per hour. Our product is used by over 2 million users world-wide across 190 countries, and you’ll help ensure our platform is secure and scalable for these users as tens of thousands of projects are launched on Webflow each month. Location: Remote-first (Argentina) Permanent, full-time employee (this is not a contractor position) Application Information: Application deadline: applications accepted on an ongoing basis until position is closed and filled This posting is for a new position. As an Senior Infrastructure Engineer you will: Own and evolve the cloud platform that Webflow's product and engineering teams depend on, including our compute layer, EKS fleet, serverless infrastructure, networking, and cloud operations across AWS and GCP. Help design and maintain our infrastructure-as-code foundation, evolving the patterns and shared components other teams build on. Design and maintain the networking layer that connects Webflow's services, ensuring reliability, security, and scalability across our cloud environments. Help make observability data the foundation of how we operate, improving the dashboards, alerts, and SLOs for the infrastructure you own so that issues are caught before customers notice, and on-call pages are actionable instead of noisy. Build and maintain AI-powered automation that improves how we manage cloud infrastructure, from policy-as-code and drift detection to LLM-assisted runbook generation. Help define the culture of this growing team as it expands its international presence. About you You’ll thrive as a Senior Infrastructure Engineer if you: Have a background as an infrastructure, site reliability engineer or cloud engineer with an enthusiasm for automation and code, or a background as a software engineer with deep enthusiasm for cloud infrastructure and distributed systems. Have 5+ years of experience owning and operating cloud infrastructure in a customer-facing environment that allows for little to no downtime. Have deep hands-on experience with AWS and a strong opinion on what good cloud operations look like. Have experience managing Kubernetes clusters at scale, including upgrades, node group management, autoscaling, and cluster add-on lifecycle. Have experience with infrastructure-as-code tools like Pulumi or Terraform, and a strong preference for changes made through code, not consoles. Have experience navigating multi-region or multi-cloud environments on AWS or GCP. Stay curious and open to growth, demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact. It would be a bonus if you had even one of the following: Experience with Karpenter, cluster autoscaler, or other Kubernetes-native scaling tooling. Have experience with OpenTelemetry, Datadog, Prometheus or Grafana Experience building AI-assisted infrastructure tooling, including cost optimization loops, anomaly detection, or policy-as-code with LLM assistance. Experience contributing to multi-region architecture including data residency, regional failover, or latency-based routing. You Are: Collaborative: You possess a collaborative spirit, thriving when working with both your immediate team and cross-functional partners. Strategic thinker: You're a strategic thinker, adept at defining clear business needs and evaluating solutions to make informed build-versus-buy decisions. Comfortable with ambiguity: You navigate ambiguous situations with ease, gathering data and making progress even with incomplete information or unclear requirements. If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. Our Core Behaviors: Build lasting customer trust. We build trust by taking action that puts customer trust first. Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act. Reinvent ourselves. We don't just improve what exists, we imagine what's possible. Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar. Benefits Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company. Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions. Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. Wellness for the whole you. Access to mental health resources, therapy and coaching. Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts. Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program. Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment. Remote, together At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. Stay connected Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. Please note: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.", "summaryDescription" : "Senior Infrastructure Engineer at Webflow", "postedDate" : "2026-06-14T20:06:55.029", "createdAt" : "2026-06-14T20:06:55.029", "lastUpdated" : "2026-06-16T06:35:23.812", "ingestTimestamp" : "2026-06-14T20:06:55.029", "mongoId" : "6a2c964874d8ee00a098f23a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 579.2946, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2d64ab74d8ee00a0bb8f1a", "title" : "Infrastructure Architect", "company" : "LTS", "industry" : "Healthcare", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Infrastructure Architect in Herndon, United States, adjusted for the technology industry and company size." }, "location" : "Herndon, VA", "locations" : [ "Herndon", "VA", "United States - Remote" ], "certifications" : [ "AWS certification", "Azure certification", "VMware certification", "CISSP" ], "timestamp" : "2026-06-15T13:58:24.059", "fingerprint" : "01a7224f65603a7a0905d45a719b4b8f59cb79f43b22908db3d73660e2b5879f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/lts/jobs/4285142009", "externalId" : "4285142009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Herndon", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.9695316,-77.3859479" } ], "locationText" : "Herndon, Virginia, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, 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"Virtualization", "Storage", "Networking", "Identity management", "Compute environments", "Legacy applications", "Monitoring", "Automation", "Backup", "Recovery", "Performance management", "Cybersecurity", "Compliance", "Federal standards", "NIST", "FISMA", "FedRAMP", "Zero Trust", "Architecture diagrams", "Technical design", "Implementation plans", "Operational procedures", "MUMPS", "HL7", "FHIR" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Infrastructure architecture", "level" : "intermediate" }, { "name" : "Hybrid cloud architecture", "level" : "intermediate" }, { "name" : "Systems modernization", "level" : "intermediate" }, { "name" : "Healthcare IT", "level" : "intermediate" }, { "name" : "Federal IT", "level" : "intermediate" }, { "name" : "AI-generated outputs", "level" : "intermediate" }, { "name" : "Infrastructure specifications", "level" : "intermediate" }, { "name" : "Environment recommendations", "level" : "intermediate" }, { "name" : "Configuration guidance", "level" : "intermediate" }, { "name" : "Enterprise infrastructure", "level" : "intermediate" }, { "name" : "Virtualization", "level" : "intermediate" }, { "name" : "Storage", "level" : "intermediate" }, { "name" : "Networking", "level" : "intermediate" }, { "name" : "Identity management", "level" : "intermediate" }, { "name" : "Compute environments", "level" : "intermediate" }, { "name" : "Legacy applications", "level" : "intermediate" }, { "name" : "Monitoring", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "Backup", "level" : "intermediate" }, { "name" : "Recovery", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Cybersecurity", "level" : "intermediate" }, { "name" : "Compliance", "level" : "intermediate" }, { "name" : "Federal standards", "level" : "intermediate" }, { "name" : "NIST", "level" : "intermediate" }, { "name" : "FISMA", "level" : "intermediate" }, { "name" : "FedRAMP", "level" : "intermediate" }, { "name" : "Zero Trust", "level" : "intermediate" }, { "name" : "Architecture diagrams", "level" : "intermediate" }, { "name" : "Technical design", "level" : "intermediate" }, { "name" : "Implementation plans", "level" : "intermediate" }, { "name" : "Operational procedures", "level" : "intermediate" }, { "name" : "MUMPS", "level" : "intermediate" }, { "name" : "HL7", "level" : "intermediate" }, { "name" : "FHIR", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Infrastructure architecture, Hybrid cloud, Systems modernization, AI evaluation", "majorSkillsList" : [ "Infrastructure architecture", "Hybrid cloud", "Systems modernization", "AI evaluation" ], "coreResponsibilities" : "Lead infrastructure architecture, Lead modernization efforts, Design secure infrastructure, Design scalable infrastructure, Design hybrid cloud infrastructure, Design on-premise infrastructure, Support modernization legacy systems, Support migration legacy systems, Review AI-generated outputs, Validate AI-generated outputs, Assess AI outputs accuracy, Assess AI outputs completeness, Assess AI outputs alignment, Coordinate VA stakeholders, Confirm AI components meet standards, Serve as infrastructure liaison, Develop infrastructure roadmaps, Develop reference architectures, Develop technical standards, Collaborate application teams, Collaborate database teams, Collaborate cybersecurity teams, Collaborate DevSecOps teams, Architect high availability solutions, Architect disaster recovery solutions, Architect scalability solutions, Architect performance optimization solutions, Evaluate emerging technologies, Recommend infrastructure tooling, Recommend modernization strategies, Support infrastructure integration, Ensure compliance federal frameworks, Participate technical reviews, Participate architecture governance, Participate engineering assessments, Participate modernization planning, Provide technical leadership, Provide guidance engineering teams, Provide guidance operations teams, Support documentation efforts, Create architecture diagrams, Create technical design documents, Create implementation plans, Create operational procedures", "teamCollaboration" : "Engineering teams; Cybersecurity teams; Application modernization teams; AI platform teams; Program leadership teams; VA government stakeholders; Application teams; Database teams; DevSecOps teams; Engineering teams; Operations teams", "projectManagementSkills" : [ "Roadmap planning", "Modernization planning" ], "domainKnowledge" : "Healthcare IT; Federal environments; VistA; MUMPS; Enterprise integration; Cloud enablement; AI code analysis; Health IT platforms; NIST; FISMA; FedRAMP; Zero Trust; MUMPS-based environments; HL7; FHIR; EHR/EHRM", "domainList" : [ "healthcare-it", "federal-environments", "vista", "mumps", "enterprise-integration", "cloud-enablement", "ai-code-analysis", "health-it-platforms", "nist", "fisma", "fedramp", "zero-trust", "mumps-based-environments", "hl7", "fhir", "ehr-ehrm" ], "domainSpecificKnowledge" : [ "Healthcare IT", "Federal environments", "VistA", "MUMPS", "Enterprise integration", "Cloud enablement", "AI code analysis", "Health IT platforms", "NIST", "FISMA", "FedRAMP", "Zero Trust", "MUMPS-based environments", "HL7", "FHIR", "EHR/EHRM" ], "toolProficiency" : [ "Terraform", "Ansible", "CloudFormation", "Kubernetes", "OpenShift" ], "communicationSkills" : "Written communication; Verbal communication; Technical documentation", "documentationSkills" : "Architecture diagrams; Technical design documents; Implementation plans; Operational procedures", "problemSolvingSkills" : "Critical evaluation; Accuracy assessment; Completeness assessment; Compliance assessment", "qualificationsBasic" : "Bachelor's degree, 10+ years experience, Experience federal IT modernization, Evaluate AI-generated outputs, Hybrid cloud architectures, Design enterprise infrastructure, Knowledge infrastructure modernization, Experience monitoring solutions, Understanding federal cybersecurity, Experience mission-critical systems", "qualificationsPreferred" : "Experience supporting VA systems, Familiarity MUMPS-based environments, Containerization and orchestration, Infrastructure as Code tools, Experience DevSecOps, Familiarity healthcare interoperability, EHR/EHRM modernization initiatives, Cloud or infrastructure certifications", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "LTS is seeking an experienced Infrastructure Architect to support a major modernization initiative within the Department of Veterans Affairs (VA) health portfolio. This program supports the transformation of legacy healthcare platforms and infrastructure supporting mission-critical Veteran healthcare systems, including modernization efforts tied to VistA, MUMPS-based applications, enterprise integration, cloud enablement, AI-assisted code analysis tooling, and next-generation health IT platforms. The ideal candidate will bring deep expertise in enterprise infrastructure architecture, hybrid cloud environments, systems modernization, and healthcare IT transformation within complex federal environments. This role will work closely with engineering, cybersecurity, application modernization, AI platform, and program leadership teams to design scalable, secure, and resilient infrastructure solutions supporting VA modernization initiatives. A critical function of this role is evaluating AI-generated infrastructure recommendations, deployment specifications, and configuration outputs for accuracy, completeness, and compliance with VA and federal standards before they are acted upon. What You’ll Do: • Lead infrastructure architecture and modernization efforts supporting large-scale VA enterprise health systems. • Design and implement secure, scalable hybrid cloud and on-premise infrastructure solutions. • Support modernization and migration of legacy healthcare systems, including VistA/MUMPS-based environments. • Review and validate AI-generated outputs related to infrastructure components, environment configurations, and deployment specifications—assessing accuracy, completeness, and alignment with VA security and operational requirements before implementation. • Coordinate with VA government stakeholders to confirm AI platform infrastructure components meet federal standards, and serve as the primary infrastructure liaison between the VA environment and the LTS product development team. • Develop infrastructure roadmaps, reference architectures, and technical standards aligned with VA and federal requirements. • Collaborate with application, database, cybersecurity, and DevSecOps teams to support system modernization initiatives. • Architect solutions supporting high availability, disaster recovery, scalability, and performance optimization. • Evaluate and recommend emerging technologies, infrastructure tooling, and modernization strategies. • Support infrastructure integration across cloud, data center, network, storage, virtualization, and identity management platforms. • Ensure compliance with federal cybersecurity frameworks including NIST, FISMA, FedRAMP, and Zero Trust initiatives. • Participate in technical reviews, architecture governance, engineering assessments, and modernization planning activities. • Provide technical leadership and guidance to engineering and operations teams throughout the project lifecycle. • Support documentation efforts including architecture diagrams, technical design documents, implementation plans, and operational procedures. What We’re Looking For: • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline. • 10+ years of experience in enterprise infrastructure engineering or architecture. • Experience supporting large-scale federal IT modernization programs, preferably within the VA or healthcare environment. • Demonstrated ability to critically evaluate AI-generated technical outputs—such as infrastructure specifications, environment recommendations, or configuration guidance—for accuracy, completeness, and compliance with federal and VA standards prior to implementation. • Strong experience with hybrid cloud architectures (AWS, Azure, and/or Google Cloud Platform). • Experience designing enterprise infrastructure solutions involving virtualization, storage, networking, identity management, and compute environments. • Knowledge of infrastructure modernization strategies for legacy applications and systems. • Experience with enterprise monitoring, automation, backup/recovery, and performance management solutions. • Strong understanding of cybersecurity and compliance requirements within federal environments. • Experience supporting highly available, mission-critical systems in regulated environments. • Excellent written and verbal communication skills with the ability to engage both technical and non-technical stakeholders. Nice to Have: • Experience supporting VA systems including VistA, CPRS, or other healthcare IT platforms. • Familiarity with MUMPS-based environments and the ability to assess AI-generated analysis of legacy code and infrastructure dependencies for technical accuracy. • Experience with containerization and orchestration technologies such as Kubernetes or OpenShift. • Knowledge of Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation. • Experience with DevSecOps and CI/CD pipeline integration. • Familiarity with healthcare interoperability standards including HL7 and FHIR. • Prior experience supporting Electronic Health Record (EHR/EHRM) modernization initiatives. • Relevant cloud or infrastructure certifications (AWS, Azure, VMware, CISSP, etc.). Why Join LTS? At LTS, we support programs that directly impact the health and well-being of Veterans nationwide. Our teams work on meaningful modernization initiatives focused on improving healthcare delivery, operational efficiency, and mission success across federal agencies. We foster a collaborative environment that values innovation, integrity, and professional growth while empowering employees to make a lasting impact. LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.", "summaryDescription" : "Infrastructure Architect at LTS. Skills: Infrastructure architecture, Hybrid cloud, Systems modernization, AI evaluation. Lead infrastructure architecture. Lead modernization efforts", "postedDate" : "2026-06-14T07:39:47.636", "createdAt" : "2026-06-14T07:39:47.636", "lastUpdated" : "2026-06-15T13:58:24.059", "ingestTimestamp" : "2026-06-14T07:39:47.636", "mongoId" : "6a2d64ab74d8ee00a0bb8f1a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 215000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Infrastructure architecture", "Hybrid cloud architecture", "Systems modernization", "Healthcare IT", "Federal IT", "AI-generated outputs", "Infrastructure specifications", "Environment recommendations", "Configuration guidance", "Enterprise infrastructure", "Virtualization", "Storage", "Networking", "Identity management", "Compute environments", "Legacy applications", "Monitoring", "Automation", "Backup", "Recovery", "Performance management", "Cybersecurity", "Compliance", "Federal standards", "NIST", "FISMA", "FedRAMP", "Zero Trust", "Architecture diagrams", "Technical design", "Implementation plans", "Operational procedures", "MUMPS", "HL7", "FHIR", "Leadership", "Hybrid cloud", "AI evaluation", "Enterprise architecture", "Healthcare IT transformation", "Federal environments", "Infrastructure roadmaps", "Reference architectures", "Technical standards", "High availability", "Disaster recovery", "Performance optimization", "Emerging technologies", "Infrastructure integration", "Cybersecurity frameworks", "Architecture governance", "Engineering assessments", "Technical leadership", "Project lifecycle", "Roadmap planning", "Modernization planning", "VistA", "Enterprise integration", "Cloud enablement", "AI code analysis", "Health IT platforms", "MUMPS-based environments", "EHR/EHRM", "AWS certification", "Azure certification", "VMware certification", "CISSP", "Terraform", "Ansible", "CloudFormation", "Kubernetes", "OpenShift" ], "skillCount" : 72, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 577.5088, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b70f292fd229cf5dc8e", "title" : "Senior IT Support Engineer", "company" : "Checkr", "industry" : "Technology", "salary" : { "min" : 145000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior IT Support Engineer in San Francisco, adjusted for technology industry and company size." }, "location" : "San Francisco, California, United States", "locations" : [ "San Francisco", "California", "United States" ], "timestamp" : "2026-06-16T07:34:55.195", "fingerprint" : "ae63effc6372469aa3d005a213aa449519b4fc0c1e3f7497bbbdbc2a69a456a8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/checkr/jobs/8001925", "externalId" : "8001925", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Enterprise networking", "professionalSkills" : [ "Process management", "Documentation" ], "hardSkillsList" : [ "Computer troubleshooting" ], "hardSkills" : [ { "name" : "Computer troubleshooting", "level" : "intermediate" } ], "majorSkills" : "IT support, Onsite support", "majorSkillsList" : [ "IT support", "Onsite support" ], "coreResponsibilities" : "Serve as primary onsite support lead, Ensure reliability of local IT infrastructure, Ensure performance of local IT infrastructure, Lead physical deployment of hardware, Assist in physical deployment of hardware, Lead maintenance of hardware, Assist in maintenance of hardware, Provide in-person high-level support, Serve as main on-site point of contact for", "teamCollaboration" : "Diverse team", "toolProficiency" : [ "Conference room technology" ], "documentationSkills" : "Documentation", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "On-site presence required", "outcomesObjectives" : "Provide world-class technical support", "qualificationsBasic" : "Experience providing technology support in a start-up, Experience providing technology support in a corporate environment, Comfortable with enterprise networking, Comfortable with conference room technology, Comfortable with computer troubleshooting, On-site presence in San Francisco office at least 4 days per week", "qualificationsPreferred" : "Experience providing exceptional technology support", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. Senior IT Support Engineer (P3) Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company. Checkr is looking to grow our IT Operations team! We are looking for a Senior IT Support Engineer for Checkr’s San Francisco headquarters. This person will help ensure we provide world-class technical support for our employees and our spaces. We are looking for a person that thrives in a fast-paced environment, is an independent worker, and takes pride in their work by completing tasks right the first time. Ideally, you have experience providing exceptional technology support in a start-up and/or corporate environment, being comfortable with enterprise networking, conference room technology, and computer troubleshooting. The responsibilities of this position require an on-site presence in our San Francisco office at least 4 days per week. This role requires exceptional interpersonal skills and a strong focus on process and documentation. You will be joining a diverse team that is passionate about finding ways to improve and innovate so that together we can provide Checkr with the best workplace technology experience. What you'll do: Onsite Support Serve as the primary onsite support lead for our San Francisco office, ensuring the reliability and performance of all local IT infrastructure. Lead or assist in the physical deployment and maintenance of hardware during planned projects and changes. Provide in-person, high-level support for issues and serve as the main on-site point of contact for IT with-in the San Francisco office. Incident San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process. *Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).", "summaryDescription" : "Senior IT Support Engineer at Checkr. Skills: IT support, Onsite support. Serve as primary onsite support lead. Ensure reliability of local IT infrastructure", "postedDate" : "2026-06-15T23:23:28.794", "createdAt" : "2026-06-15T23:23:28.794", "lastUpdated" : "2026-06-16T07:34:55.195", "ingestTimestamp" : "2026-06-15T23:23:28.794", "mongoId" : "6a305b70f292fd229cf5dc8e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Computer troubleshooting", "IT support", "Onsite support", "Process management", "Documentation", "Conference room technology" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 574.1662, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68dd1eeace260f92cbea0d4c", "title" : "ID- Install Technician, Infrastructure Delivery", "company" : "Amazon Data Services, Inc.", "industry" : "Operations, IT, Support Engineering, Data Center Operations, Cloud Computing", "salary" : { "min" : 50600.0, "max" : 113200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Louisa, Virginia, USA", "locations" : [ "Louisa, Virginia, USA" ], "certifications" : [ "CompTIA", "CCENT", "Network+" ], "timestamp" : "2026-06-15T07:15:41.191", "fingerprint" : "f7e726c581c989fb6ba74a3e9cd2f2f85e0debe4ee17d3c0d727524629259631", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3098654/apply", "externalId" : "f92d9ee8-d516-4b56-8628-37b6906825a5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Louisa", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.9854441,-77.9486307" } ], "locationText" : "Louisa, Virginia, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Fiber cabling, Copper cabling", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Hardware installation", "Break-fix activities" ], "hardSkills" : [ { "name" : "Hardware installation", "level" : "intermediate" }, { "name" : "Break-fix activities", "level" : "intermediate" } ], "majorSkills" : "Infrastructure Delivery, Installation Technician", "majorSkillsList" : [ "Infrastructure Delivery", "Installation Technician" ], "coreResponsibilities" : "Move enterprise equipment, Implement enterprise equipment, Install Fiber cabling, Install Copper cabling, Patch cabling, Maintain safety standards, Maintain security standards, Follow hardware installation procedures, Perform break-fix activities, Use material handling tools, Use material handling equipment", "teamCollaboration" : "Cross-functional teams; Diverse team", "domainKnowledge" : "AWS global infrastructure; Next-generation networks", "domainList" : [ "aws-global-infrastructure", "next-generation-networks" ], "domainSpecificKnowledge" : [ "AWS global infrastructure", "Next-generation networks" ], "toolProficiency" : [ "Material handling tools" ], "communicationSkills" : "Written communication; Oral communication", "innovationCreativity" : "Automate network; Scale network", "problemSolvingSkills" : "Analytical skills; Problem solving ability", "specialRequirements" : "Regularly lift 40 pounds, Group lifts 41+ pounds, 24/7 environment, Responder rotation, After-hours support, Work in cramped environments, Work in elevated environments, Work in noisy environments, Stand 8+ hours, Walk 8+ hours, Bend 8+ hours, Lift 8+ hours, Stretch 8+ hours, Reach 8+ hours, Ascend ladders, Descend ladders, Ascend stairs, Descend stairs, Ascend gangways, Descend gangways, Travel required, Reliable personal vehicle, Valid driver's license", "qualificationsBasic" : "High school or equivalent diploma, 1+ year experience technical/vocational roles", "qualificationsPreferred" : "Industry standard certifications, Knowledge of network cabling, Knowledge of optic types, Knowledge of test equipment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This position will be required to sit in Fredericksburg, VA as the primary location for approximately 2 months until the building in Louisa, VA is open and operational. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon is looking for an Infrastructure Delivery Installation Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy. Additionally, all candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. Physical Requirements: All physical requirements are expected with reasonable accommodations: • Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds • Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed • Working in cramped and/or elevated and/or noisy environments • Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day • Ascending and descending ladders, stairs, and gangways safely and without limitation NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered. NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States). Key job responsibilities • Moving and implementing large enterprise equipment • Installing Fiber and Copper cabling and patching cabling between equipment • Ensuring proper safety and security standards are maintained during cabling and rack installation, • Following well established hardware installation procedures and break-fix activities • Safely using material handling tools and equipment Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - High school or equivalent diploma - 1+ year or experience in any of the following or similar technical or vocational roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations, Technical Project Management Preferred Qualifications: - Industry standard certifications (CompTIA, CCENT, Network+) - Knowledge of network cabling, optic types, and test equipment - Experience with cabling infrastructure best practices and methodologies - Experience with medium to large, complex project scopes and ambiguous details within work environment - Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,600/year in our lowest geographic market up to $113,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "ID- Install Technician, Infrastructure Delivery at Amazon Data Services, Inc.. Skills: Infrastructure Delivery, Installation Technician. Move enterprise equipment. Implement enterprise equipment", "postedDate" : "2026-06-13T20:03:06.708", "createdAt" : "2026-06-13T20:03:06.708", "lastUpdated" : "2026-06-15T07:15:41.191", "ingestTimestamp" : "2026-06-14T19:05:17.304", "mongoId" : "68dd1eeace260f92cbea0d4c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3098654/apply", "salaryAnnualMin" : 50600, "salaryAnnualMax" : 113200, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Hardware installation", "Break-fix activities", "Infrastructure Delivery", "Installation Technician", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "AWS global infrastructure", "Next-generation networks", "CompTIA", "CCENT", "Network+", "Material handling tools" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 571.5453, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305612f292fd229cf24a5f", "title" : "Customer Support Manager", "company" : "LoveStream", "industry" : "LoveStream.io", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Customer Support Manager in Charlotte, NC, adjusted for manager seniority and the technology industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:26:56.912", "fingerprint" : "3830fe79a76d3c83eb8448509a36c859900ead43bcc0c451f2707d509c1279b2", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/The%20Job%20Sauce/c74a683a-4577-408e-a1f2-627f7d147358/application", "externalId" : "c74a683a-4577-408e-a1f2-627f7d147358", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "remote", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "Software troubleshooting, Platform troubleshooting", "professionalSkills" : [ "Customer support operations", "Support operations", "Team leadership", "Process improvement", "Technical troubleshooting" ], "hardSkillsList" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Customer experience", "level" : "intermediate" }, { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Process creation", "level" : "intermediate" }, { "name" : "SOP creation", "level" : "intermediate" }, { "name" : "Training material creation", "level" : "intermediate" }, { "name" : "Bug documentation", "level" : "intermediate" }, { "name" : "Trend documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support, Team management, Process improvement, Technical troubleshooting", "majorSkillsList" : [ "Customer support", "Team management", "Process improvement", "Technical troubleshooting" ], "coreResponsibilities" : "Act as escalation point, Handle customer inquiries, Ensure high-quality customer experience, Lead customer support team, Schedule customer support team, Support customer support team, Assist with hiring, Assist with onboarding, Assist with training, Conduct coaching, Provide performance feedback, Create documentation, Create SOPs, Create training materials, Identify recurring issues, Recommend solutions, Improve workflows, Improve support processes, Improve internal communication, Partner with leadership, Partner with operations, Partner with product teams, Surface customer feedback, Build scalable support organization, Diagnose product issues, Resolve product issues, Troubleshoot issues during live events, Become subject matter expert, Document bugs, Document trends, Document customer pain points, Collaborate to investigate problems, Collaborate to solve problems", "teamCollaboration" : "Cross-functional teams; Leadership collaboration; Operations collaboration; Product team collaboration", "domainKnowledge" : "Events technology; SaaS; Hospitality; Operations-heavy environments", "domainList" : [ "events-technology", "saas", "hospitality", "operations-heavy-environments" ], "domainSpecificKnowledge" : [ "Events technology", "SaaS", "Hospitality", "Operations-heavy environments" ], "toolProficiency" : [ "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "communicationSkills" : "Verbal communication; Written communication; Customer calls", "documentationSkills" : "Create documentation; Create SOPs; Create training materials; Document bugs; Document trends; Document customer pain points", "problemSolvingSkills" : "Technical troubleshooting; Problem solving", "qualificationsBasic" : "2+ years customer support, 2+ years customer experience, Experience managing support team members, Experience mentoring support team members, Technical aptitude, Troubleshoot software issues, Troubleshoot platform issues, Experience in fast-paced environment, Experience in high-growth environment", "qualificationsPreferred" : "Experience managing distributed teams, Experience managing part-time teams, Experience building support processes from scratch, Familiarity with reporting, Familiarity with KPIs, Familiarity with support metrics", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "[https://app.ashbyhq.com/api/images/user-content/4b455c66-1bf5-4766-98dc-89e199bd868f/41e0a49b-7c93-4689-a5d4-1a253359a00e/Screenshot%202026-06-15%20at%203.39.24%E2%80%AFPM.png] Location: Charlotte, NC (Remote) Type: Full-time Benefits: Health, dental, vision insurance, stock options About LoveStream LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. What started in weddings and hospitality has rapidly expanded into corporate events, brand activations, and enterprise experiences for some of the world’s biggest companies. About The Role We're looking for a highly organized, technically savvy Customer Support Manager to own day-to-day customer support operations while helping us scale our processes, team, and customer experience. This role sits at the intersection of customer success, support operations, and team leadership. You'll serve as the primary escalation point for customer issues, manage a distributed team of part-time support representatives, and work cross-functionally to ensure our customers receive exceptional service throughout their experience with LoveStream. The ideal candidate is comfortable handling customer calls, solving technical issues, creating scalable processes, and leading a team in a fast-paced startup environment. What You'll Do Customer Support Leadership - Act as the primary escalation point for customer support issues - Handle complex customer inquiries via phone, email, and chat - Ensure a high-quality customer experience across all support channels Team Management & Operations - Lead, schedule, and support a team of part-time customer support representatives - Assist with hiring, onboarding, and training new support team members - Conduct regular coaching and performance feedback - Create documentation, SOPs, and training materials to improve consistency Process Improvement - Identify recurring customer issues and recommend solutions - Improve workflows, support processes, and internal communication - Partner with leadership, operations, and product teams to surface customer feedback - Help build a scalable support organization as the company grows Technical Troubleshooting - Diagnose and resolve product-related customer issues during live events - Become a subject matter expert on LoveStream's products and services - Document bugs, trends, and customer pain points - Collaborate with internal stakeholders to investigate and solve problems What We're Looking For Must-Haves - 2+ years of customer support or customer experience in a technical environment - Experience managing or mentoring support team members - Strong verbal and written communication skills - Comfortable handling customer calls and escalations - Highly organized with exceptional attention to detail - Strong technical aptitude and ability to troubleshoot software/platform issues - Experience working in a fast-paced or high-growth environment Nice-to-Haves - Experience managing distributed or part-time teams - Experience with Zendesk, Intercom, HubSpot, Salesforce, or similar platforms - Background in SaaS, event technology, hospitality, or operations-heavy environments - Experience building support processes from scratch - Familiarity with reporting, KPIs, and support metrics", "summaryDescription" : "Customer Support Manager at LoveStream. Skills: Customer support, Team management, Process improvement, Technical troubleshooting. Act as escalation point. Handle customer inquiries", "createdAt" : "2026-06-16T00:26:54.916", "lastUpdated" : "2026-06-16T11:26:56.912", "ingestTimestamp" : "2026-06-16T00:26:54.916", "mongoId" : "6a305612f292fd229cf24a5f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation", "Leadership", "Team management", "Process improvement", "Customer support operations", "Support operations", "Team leadership", "Events technology", "SaaS", "Hospitality", "Operations-heavy environments", "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 564.78656, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2ca5ee74d8ee00a09b8b27", "title" : "Hybrid Wholesaler", "company" : "NorthCoast Asset Management", "industry" : "Banking", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Hybrid Wholesaler in Stamford, United States, within the Financial Services industry, adjusted for company size and specific location." }, "location" : "Stamford, Connecticut, United States", "locations" : [ "Stamford", "Connecticut", "United States" ], "certifications" : [ "FINRA Series 6", "FINRA Series 7", "FINRA Series 63", "FINRA Series 66" ], "timestamp" : "2026-06-15T21:27:27.944", "fingerprint" : "f27565c63029f95d9cb70acde19c311a7eba7bbd91458b11caab45fdc2c7d152", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/nc/jobs/5987700004", "externalId" : "5987700004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Stamford", "state" : "Connecticut", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0534302,-73.5387341" } ], "locationText" : "Stamford, Connecticut, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Territory management", "Advisor coverage", "Relationship management", "Sales", "Asset growth", "Product education", "Market education", "Due diligence", "CRM management", "Sales leadership", "Field feedback" ], "hardSkillsList" : [ "Quantitative modeling", "Risk controls" ], "hardSkills" : [ { "name" : "Quantitative modeling", "level" : "intermediate" }, { "name" : "Risk controls", "level" : "intermediate" } ], "majorSkills" : "Wholesaling, Asset growth, Advisor relationships", "majorSkillsList" : [ "Wholesaling", "Asset growth", "Advisor relationships" ], "coreResponsibilities" : "Manage relationships with financial advisors, Grow relationships with financial advisors, Conduct proactive outreach, Identify opportunities to deepen engagement, Support advisor onboarding, Support advisor education, Support implementation of firm strategies, Drive net flows, Identify cross-sell opportunities, Identify upsell opportunities, Track pipeline activity, Advance opportunities toward funded AUM, Deliver compliant product education, Deliver compliant product positioning, Discuss market themes, Discuss volatility, Discuss portfolio implications, Support due diligence conversations, Follow-up requests, Coordinate product-specific deep dives, Maintain accurate CRM records, Segment advisors by opportunity, Segment advisors by activity, Segment advisors by strategic importance, Monitor territory metrics, Prepare meeting recaps, Prepare internal updates, Work closely with External Wholesalers, Work closely with Sales Management, Work closely with Marketing, Work closely with Sales Enablement, Work closely with Portfolio Teams, Work closely with Product Teams, Work closely with Compliance, Work closely with Operations, Participate in territory calls, Participate in sales meetings, Participate in training sessions, Provide field feedback", "teamCollaboration" : "Internal collaboration; External Wholesalers; Sales Management; Marketing & Sales Enablement; Portfolio & Product Teams; Compliance and Operations", "domainKnowledge" : "Investment strategies; Equity strategies; Income strategies; High-net-worth investors; Financial advisors; Macroeconomic analysis; Quantitative modeling; Risk controls; Asset management; Wirehouse channel; RIA channel; Broker-Dealer channel; Investment products; Portfolio construction; Market themes; Volatility; Portfolio implications", "domainList" : [ "investment-strategies", "equity-strategies", "income-strategies", "high-net-worth-investors", "financial-advisors", "macroeconomic-analysis", "quantitative-modeling", "risk-controls", "asset-management", "wirehouse-channel", "ria-channel", "broker-dealer-channel", "investment-products", "portfolio-construction", "market-themes", "volatility", "portfolio-implications" ], "domainSpecificKnowledge" : [ "Investment strategies", "Equity strategies", "Income strategies", "High-net-worth investors", "Financial advisors", "Macroeconomic analysis", "Quantitative modeling", "Risk controls", "Asset management", "Wirehouse channel", "RIA channel", "Broker-Dealer channel", "Investment products", "Portfolio construction", "Market themes", "Volatility", "Portfolio implications" ], "toolProficiency" : [ "CRM" ], "communicationSkills" : "Product education; Market education; Due diligence conversations", "outcomesObjectives" : "Scale advisor coverage; Deepen advisor relationships; Drive asset growth", "qualificationsBasic" : "Bachelor's Degree, 4+ years asset management, 4+ years wholesaling, 4+ years financial services sales, Experience covering wirehouses, Experience covering RIAs, Experience covering broker-dealers advisors, FINRA licenses (Series 6/7, 63/66), Clean U4", "qualificationsPreferred" : "Understanding of investment products, Understanding of portfolio construction, Proven ability to drive advisor engagement, Proven ability to drive asset growth, Highly organized, Consultative, Relationship-driven", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "NorthCoast Asset Management is a data-driven investment firm specializing in dynamic, risk-managed equity and income strategies for high-net-worth investors and financial advisors. With more than two decades of applied research and market experience, the firm combines macroeconomic analysis, quantitative modeling, and disciplined risk controls to actively navigate evolving market environments. The firm is headquartered in Stamford, Connecticut and operates as a part of the Focus Financial network. Position Summary NorthCoast Asset Management is a data-driven investment firm specializing in dynamic, risk-managed equity and income strategies for high-net-worth investors and financial advisors. With more than two decades of applied research and market experience, the firm combines macroeconomic analysis, quantitative modeling, and disciplined risk controls to actively navigate evolving market environments. The firm is headquartered in Stamford, Connecticut and operates as a part of the Focus Financial network. NorthCoast Asset Management is seeking a Hybrid Wholesale. The Hybrid Wholesaler serves as a bridge between internal and external distribution, combining virtual coverage, targeted in‑person meetings, and territory management responsibilities. This role is designed to scale advisor coverage, deepen relationships and drive asset growth across key channels (Wirehouse, RIA, and Broker‑Dealer). This position requires a presence in the Stamford office five days a week. Primary Responsibilities Advisor Coverage & Relationship Management Manage and grow relationships with a defined book of financial advisors across assigned territories Conduct proactive outreach via phone, video meetings, and targeted in‑person visits Identify opportunities to deepen engagement across strategies and platforms Support advisor onboarding, education, and implementation of firm strategies Sales & Asset Growth Drive net flows through consistent advisor engagement and opportunity identification Identify cross‑sell and upsell opportunities within existing relationships Track pipeline activity and advance opportunities toward funded AUM Product & Market Education Deliver compliant product education and positioning across the firm’s investment lineup Discuss market themes, volatility, and portfolio implications with advisors Support due diligence conversations and follow‑up requests Coordinate product‑specific deep dives with portfolio managers or specialists as needed Territory & CRM Management Maintain accurate CRM records (calls, meetings, follow‑ups, pipeline) Segment advisors by opportunity, activity, and strategic importance Monitor territory metrics including activity levels, flows, and conversion rates Prepare meeting recaps and internal updates for sales leadership Internal Collaboration Work closely with: External Wholesalers Sales Management Marketing & Sales Enablement Portfolio & Product Teams Compliance and Operations Participate in territory calls, sales meetings, and training sessions Provide field feedback on advisor sentiment, competitor activity, and product positioning Qualifications Bachelor’s Degree 4+ years in asset management, wholesaling, or financial services sales Experience covering wirehouses, RIAs and broker‑dealers advisors Strong understanding of investment products and portfolio construction Proven ability to drive advisor engagement and asset growth Highly organized, consultative, and relationship‑driven FINRA licenses (Series 6/7, 63/66) Clean U4 The Hybrid Wholesaler is an exempt position. The annualized base pay range for this role is expected to be between $90,000/year + incentive/bonus Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package. #LI-KP1 For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. For California Applicants: Information on your California privacy rights can be found here For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability. For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901. For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.", "summaryDescription" : "Hybrid Wholesaler at NorthCoast Asset Management. Skills: Wholesaling, Asset growth, Advisor relationships. Manage relationships with financial advisors. Grow relationships with financial advisors", "postedDate" : "2026-06-14T20:13:36.038", "createdAt" : "2026-06-14T20:13:36.038", "lastUpdated" : "2026-06-15T21:27:27.944", "ingestTimestamp" : "2026-06-14T20:13:36.038", "mongoId" : "6a2ca5ee74d8ee00a09b8b27", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Quantitative modeling", "Risk controls", "Wholesaling", "Asset growth", "Advisor relationships", "Territory management", "Advisor coverage", "Relationship management", "Sales", "Product education", "Market education", "Due diligence", "CRM management", "Sales leadership", "Field feedback", "Investment strategies", "Equity strategies", "Income strategies", "High-net-worth investors", "Financial advisors", "Macroeconomic analysis", "Asset management", "Wirehouse channel", "RIA channel", "Broker-Dealer channel", "Investment products", "Portfolio construction", "Market themes", "Volatility", "Portfolio implications", "FINRA Series 6", "FINRA Series 7", "FINRA Series 63", "FINRA Series 66", "CRM" ], "skillCount" : 35, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 559.1547, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30575df292fd229cf388d3", "title" : "Inside Sales Representative (Hybrid)", "company" : "Beyond Finance", "industry" : "FinTech", "salary" : { "min" : 150000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States" ], "timestamp" : "2026-06-16T08:11:27.703", "fingerprint" : "1267530c25b507a9738fc030053f8fe1b5ac20beb7fb2fe9f83f96959bcd2282", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/beyondfinance/jobs/8008407", "externalId" : "8008407", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "majorSkills" : "Sales", "majorSkillsList" : [ "Sales" ], "coreResponsibilities" : "Assess customers’ financial situation, Guide customers towards Beyond’s services, Perform sales using consultative scripting, Utilize rebuttal techniques, Educate clients on financial solutions, Manage personal lead pipeline, Maximize efficiency and productivity, Update lead file notes, Update lead phases, Update lead statuses, Ensure sales transactions adhere to compliance standards", "teamCollaboration" : "Collaborative work environment", "domainKnowledge" : "Debt consolidation", "domainList" : [ "debt-consolidation" ], "domainSpecificKnowledge" : [ "Debt consolidation" ], "toolProficiency" : [ "CRM" ], "communicationSkills" : "Written communication skills; Verbal communication skills; Oral communication skills", "continuousLearning" : "Extensive hands-on sales training; Career development & training", "specialRequirements" : "Weekend flexibility required", "qualificationsBasic" : "40+ hours per week", "qualificationsPreferred" : "Sales experience preferred, Financial Services experience is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. This is a great opportunity to join a world-class sales team at a company experiencing tremendous growth! As a member of our sales team, you will earn base pay and uncapped commissions, with top agents earning $150k-$300k+ per year while changing lives and helping people gain financial freedom. This hybrid role (hybrid work schedule offered after 30 days of employment) offers the best of both worlds, requiring just three days a week in our Atlanta office. While Beyond believes that the greatest results, strongest communication, and most effective collaboration occur when employees are together in person, we also value flexibility. This structure allows you to foster strong team connections and collaborative energy in person, balanced with the convenience of remote work. This role is full-time (40+ hours per week) with required weekend flexibility. In this role you will: Assess customers’ financial situation and guide them towards Beyond’s services Perform sales by utilizing consultative sales scripting and rebuttal techniques Educate clients on a variety of financial solutions available to resolve their debt Manage personal lead pipeline to maximize efficiency and productivity Diligently update all lead file notes, phases, and statuses in the CRM Ensure all sales transactions adhere to compliance standards What We’re Looking For You are self-motivated and highly driven Success in exceeding goals in a fast-paced, sales environment environment Sees challenges as opportunities. Sees objections as buying questions Sales experience preferred but not required Financial Services experience is a plus Strong written, verbal & oral communication skills What You Can Expect Competitive Compensation: Earn a base pay combined with an uncapped commission structure designed to generously reward top performers. Average annual earnings range from $100k to $300k, but top performers make more, and the only limit is your drive to succeed. Hungry and motivated sales professionals have full control to maximize their incomes beyond these averages. Extensive hands-on sales training that sets you up for success There is no cold calling at Beyond Finance. All prospective customers have requested debt consolidation solutions A typical day consists of making and answering inbound and outbound calls in a high-volume setting Why Join Us? While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer: Considerable employer contributions for health, dental, and vision programs Generous PTO, paid holidays, and paid parental leave 401(k) matching program Merit advancement opportunities Career development & training And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization. Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.", "summaryDescription" : "Inside Sales Representative (Hybrid) at Beyond Finance. Skills: Sales. Assess customers’ financial situation. Guide customers towards Beyond’s services", "postedDate" : "2026-06-15T23:28:07.138", "createdAt" : "2026-06-15T23:28:07.138", "lastUpdated" : "2026-06-16T08:11:27.703", "ingestTimestamp" : "2026-06-15T23:28:07.138", "mongoId" : "6a30575df292fd229cf388d3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 300000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Sales", "Debt consolidation", "CRM" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 557.68085, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308e9ef292fd229c0a4591", "title" : "Customer Support Representative", "company" : "HireVue", "industry" : "Computer Software", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Representative in Poland, adjusted for the technology industry and remote work." }, "location" : "Warsaw, Masovian Voivodeship, Poland", "locations" : [ "Warsaw", "Masovian Voivodeship", "Poland" ], "timestamp" : "2026-06-16T13:10:43.378", "fingerprint" : "764de9ff790743e5513f1d1fdc45fbd2a835d6385d6356fc29a3092b8dfe1c39", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HireVue/744000132283954-customer-support-representative-fully-remote-poland", "externalId" : "744000132283954", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Are you a technical troubleshooter who loves helping people? At Hirevue , we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of \"scripted\" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a \"call taker\"—you are a Technical Detective. Your Daily Wins: * Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor. * Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments. * Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience. * Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better. * Ownership: Take full responsibility for inquiries until they are resolved. No \"passing the buck\" here! Shift & Schedule * Location: Poland Remote * Availability: This role requires a consistent schedule. * Specific Shifts: We are currently hiring for the following shifts: * Friday-Tuesday (Wednesday/Thursday off)- 8pm-5am (+1 day) * Wednesday-Sunday (Monday/Tuesday off)- 8pm-5am (+1 day) * Saturday-Wednesday (Thursday/Friday off)- 11am-8pm * Thursday-Monday (Tuesday/Wednesday off)- 11am-8pm ## Qualifications Who We Are Looking For \uD83C\uDF1F * The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments. * Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately. * Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!). * Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list. * Flexibility: You’re comfortable working night or weekend shifts to support our global timezone requirements. * Attitude: You bring a positive, \"customer-obsessed\" mindset to every shift. ## Additional Information Why Hirevue We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally. You’ll play a direct role in keeping our customers successful and our business growing — with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Customer Support Representative at HireVue", "postedDate" : "2026-06-15T20:58:45.000", "createdAt" : "2026-06-16T03:33:36.493", "lastUpdated" : "2026-06-16T13:10:43.378", "ingestTimestamp" : "2026-06-16T03:33:36.493", "mongoId" : "6a308e9ef292fd229c0a4591", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 556.2359, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308e9ef292fd229c0a4592", "title" : "Customer Support Representative", "company" : "HireVue Inc", "industry" : "Computer Software", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Representative in Sandy, United States, adjusted for the Technology industry and company size." }, "location" : "Sandy, UT, United States", "locations" : [ "Sandy", "UT", "United States" ], "timestamp" : "2026-06-16T11:33:39.513", "fingerprint" : "429d77ac439327e2a0791667b525351048b2241322544291dadaad27ec263c67", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HireVue/744000132281208-customer-support-representative-fully-remote-us", "externalId" : "744000132281208", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sandy", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.5710454,-111.8953815" } ], "locationText" : "Sandy, Utah, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Are you a technical troubleshooter who loves helping people? At Hirevue , we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of \"scripted\" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a \"call taker\"—you are a Technical Detective. Your Daily Wins: * Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor. * Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments. * Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience. * Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better. * Ownership: Take full responsibility for inquiries until they are resolved. No \"passing the buck\" here! Shift & Schedule * Location: Remote * Availability: This role requires a consistent schedule. * Specific Shifts: We are currently hiring for the following shifts: * Friday-Tuesday (Wednesday/Thursday off)- 1pm MST-10pm MST * Wednesday-Sunday (Monday/Tuesday off)- 1pm MST-10pm MST * Saturday-Wednesday (Thursday/Friday off)- 4am-1pm MST * Thursday-Monday (Tuesday/Wednesday off)- 4am-1pm MST ## Qualifications Who We Are Looking For \uD83C\uDF1F * The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments. * Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately. * Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!). * Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list. * Flexibility: You’re comfortable working night or weekend shifts to support our global timezone requirements. * Attitude: You bring a positive, \"customer-obsessed\" mindset to every shift. ## Additional Information Why Hirevue We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally. You’ll play a direct role in keeping our customers successful and our business growing — with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines. Hirevue is NOT currently hiring in: AK, HI, IA, ME, MS, NM or WV. #remote-us", "summaryDescription" : "Customer Support Representative at HireVue Inc. Focus on customer relationships. Focus on customer retention", "postedDate" : "2026-06-15T20:28:15.000", "createdAt" : "2026-06-16T03:33:03.053", "lastUpdated" : "2026-06-16T11:33:39.513", "ingestTimestamp" : "2026-06-16T03:33:03.053", "mongoId" : "6a308e9ef292fd229c0a4592", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 554.933, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307a33f292fd229c039287", "title" : "Customer Support Specialist", "company" : "1stdibs. com", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in New York, USA, with 1+ years of experience in the E-Commerce industry, adjusted for company size and specific location." }, "location" : "New York, NY, United States", "locations" : [ "New York", "NY", "United States" ], "timestamp" : "2026-06-16T14:29:00.616", "fingerprint" : "6f84fb69c11772d2a5d17652a3768f919ea2dc6c70c27639a9f95044d550efb0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.1stdibs.com/about/careers/apply/?gh_jid=8007214", "externalId" : "8007214", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceMinYears" : 1, "coreResponsibilities" : "Focus on customer relationships, Focus on retention, Focus on satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests. 1stDibs is seeking a Customer Support Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team! Shift is Mon - Fri, 9AM - 6PM local time What you’ll do: Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat Resolve customer issues using critical thinking and customer support skills Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries Support Sales and Account Managers with all aspects of their customer and dealer relationships Communicate procedures, policies and effectively manage expectations Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.) What you'll bring: 1+ years of experience in fast-paced customer service, account management, or e-commerce environment Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions Able to patiently handle escalated clients in a calm manner and diffuse challenging situations Strong time management skills and the ability to prioritize Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems Always thinking about the department/company goals and always willing to step up and help out Experience with SalesForce and/or other CRM systems Nice To Have: Luxury goods experience a strong plus Bi-lingual in French, Spanish, Italian or German is a plus but not required Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Tri-State Pay Range $24.50—$27 USD Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Denver Pay range $22—$25 USD 1stDibs is an Equal Opportunity Employer The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries. Total Compensation Statement 1stDibs views the value of the employees’ compensation package in its totality. The package may comprise base salary, variable compensation (either equity or cash, where applicable), and health and work-life benefits, and is reviewed annually. Ultimately, we'll determine your pay based on your location, experience, and other job-related factors. Benefits (US based positions) Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care. We are flexible with our PTO. We generally expect employees take around 15 days/year. All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible. The choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. We truly prioritize flexibility for all employees. Fully paid wellness benefits, including One Medical membership and WellHub. Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss. Company match of donations to 501c3 charities, up to $250/year. Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.", "summaryDescription" : "Customer Support Specialist at 1stdibs. com. Focus on customer relationships. Focus on retention", "postedDate" : "2026-06-16T01:16:46.000", "createdAt" : "2026-06-16T01:16:46.000", "lastUpdated" : "2026-06-16T14:29:00.616", "ingestTimestamp" : "2026-06-16T01:16:46.000", "mongoId" : "6a307a33f292fd229c039287", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 544.7575, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30704af292fd229cff2ff1", "title" : "Senior Software Engineer - Data Infrastructure", "company" : "Qube Research & Technologies", "salary" : { "min" : 100000.0, "max" : 150000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Software Engineer in London, adjusted for the FinTech industry and a large company size." }, "location" : "London, Greater London, England, United Kingdom", "locations" : [ "London", "Greater London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T14:04:09.211", "fingerprint" : "0445b5ba60a3ba8bdfec425a3b2c4316bfa15d1778ca88e89805f8a69784b39b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/quberesearchandtechnologies/jobs/8591819002", "externalId" : "8591819002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "Greater London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5156177,-0.0919983" } ], "locationText" : "London, Greater London, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "rawDescription" : "Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors. You will work on the infrastructure that powers data ingestion, processing and distribution across the firm. Data is central to QRT’s research and trading activities, and the scale and complexity of our platform continues to grow. The role involves solving distributed systems challenges across real time messaging, large scale data processing, distributed storage and high performance backend services. Your future role within QRT Design and deliver production infrastructure that supports large scale data ingestion, processing and distribution Contribute to the architecture and evolution of core data platform components Lead technical design discussions and influence engineering decisions across the platform Maintain high engineering standards through code reviews, design reviews and technical guidance Mentor engineers and contribute to a collaborative engineering culture Work with stakeholders and engineering teams to translate business and technical requirements into scalable infrastructure solutions Develop systems that support real time messaging, distributed storage, data processing and large scale analytics workloads Your present skillset 7 or more years of professional software engineering experience in distributed systems or high performance backend engineering Experience designing, building and operating large scale production systems Strong proficiency in Rust, C++, Java or another server side programming language Experience developing high performance services, including multithreading, asynchronous processing, caching and performance optimisation Understanding of large scale data platforms and the trade offs involved in distributed databases, data lakes, messaging systems and related technologies Strong communication skills and the ability to work effectively across teams and disciplines Experience mentoring engineers and contributing to technical leadership is beneficial QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.", "summaryDescription" : "Senior Software Engineer - Data Infrastructure at Qube Research & Technologies", "postedDate" : "2026-06-16T01:19:14.641", "createdAt" : "2026-06-16T01:19:14.641", "lastUpdated" : "2026-06-16T14:04:09.211", "ingestTimestamp" : "2026-06-16T01:19:14.641", "mongoId" : "6a30704af292fd229cff2ff1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 542.6218, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305723f292fd229cf34866", "title" : "Customer Support Specialist", "company" : "Diligent Corporation", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Support Specialist in Bengaluru, India, with 1-3 years of experience in the SaaS industry, adjusted for company size and onsite work mode." }, "location" : "Bengaluru, Karnataka, India", "locations" : [ "Bengaluru", "Karnataka", "India" ], "timestamp" : "2026-06-16T07:10:34.977", "fingerprint" : "bf31b24fc41df262157ffb1f3c303a37c6c84981b1914f255886b8431ed29d49", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/diligentcorporation/jobs/6017411004", "externalId" : "6017411004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "experienceMinYears" : 1, "experienceMaxYears" : 3, "remoteFriendly" : true, "rawDescription" : "Position Overview: We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. Key Responsibilities • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Diagnose and resolve technical and software issues involving internet connectivity, login problems and more • Research required information using available resources • Follow standard processes and procedures • Identify and escalate priority issues per Client specifications • Redirect problems to appropriate resource • Accurately process and record call transactions using a computer and designated CRM software • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and updates Required Experience/Skills • 1-3 years’ experience of phone-based Software Application/Technical Support/Customer Service supporting end users • Excellent communication skills with internal stakeholders • Experience of phone-based Software Application/Technical Support or call center experience supporting end users • Proven problem-solving skills and technical aptitude • Working knowledge of Windows OS and other major operating systems • Superb communication and customer handling skills • Ability to think on your feet in a highly demanding and fast-moving environment About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.", "summaryDescription" : "Customer Support Specialist at Diligent Corporation", "postedDate" : "2026-06-15T23:18:53.160", "createdAt" : "2026-06-15T23:18:53.160", "lastUpdated" : "2026-06-16T07:10:34.977", "ingestTimestamp" : "2026-06-15T23:18:53.160", "mongoId" : "6a305723f292fd229cf34866", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 541.51483, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706967fc9a711f0f6ee2d", "title" : "Infrastructure Decommission Technician", "company" : "Amazon Data Services Ireland Limited", "industry" : "Operations, IT, Support Engineering, Data Center Operations, Cloud Computing", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Infrastructure Decommission Technician in Dublin, Ireland, adjusted for the technology industry and large company size." }, "location" : "Dublin, IRL", "locations" : [ "Dublin, IRL" ], "timestamp" : "2026-06-15T07:36:11.286", "fingerprint" : "aa9e2b455d12d52a87ccca1715d417c6c32885949e511a184efe2b82a99f2122", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3070023/apply", "externalId" : "a289bb82-1a35-43ae-9926-26ce491e4c00", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dublin", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.3493795,-6.2605593" } ], "locationText" : "Dublin, Ireland", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "onsite", "rawDescription" : "AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Network & Cable Decommissioning team (NCD) are looking to hire a highly motivated, self-driven decommissioning technician who will work closely with project managers, network engineers, and operations teams to recover cabling infrastructure, and sanitize legacy abandoned cable. The NCD Tech will be responsible for executing assigned efforts and communicating status updates of those task. The Network and Cable Decommissioning team’s primary focus is to reclaim capacity for our customers by safely removing decommissioned legacy network equipment and old cabling infrastructure, thus enabling a life cycle approach for the physical layer of our data center network, which will help utilize our existing DC space to its fullest potential. Key job responsibilities - Physical Decommissioning of network and cabling infrastructure in a Data Center environment. - Manage assigned work and priorities through ticketing system and/or workflows. - Provide status updates to Stakeholder via ticketing system. - Effectively co-ordinate and deliver multiple tasks congruently. - Exhibit quality workmanship on all work and maintain Data Center cleanliness. - Effectively leverage the logical tools and systems that are provided. - Follow all production, safety and quality standards, codes and industry best practices. - Collaborate with various Stakeholders to remove obstacles. - Read and comprehend datacenter build documentation, and site specific layout material. - Travel within geographical work area is required, up to 30% travel outside traditional work area may be required depending on your primary region. - Scope effort assigned, validate all work is ready for decommissioning, create change requests to perform work, and timely execute effort that has been assigned. - All efforts need to be documented via ticketing system. - Successful candidates must be comfortable working at heights, including on ladders, scaffolding, and aerial lifts, while adhering to all safety protocols. A day in the life - Decommissioning of network and cabling infrastructure in a Data Center environment - Deliver sustainable and repeatable solutions and processes, always with an eye on improvement. - Manage work and priorities through ticketing system and/or workflows. - Provide structured feedback on project progress to Stakeholders. - Co-ordinate multiple concurrent projects - Exhibit quality workmanship on all work and maintain Data Center cleanliness - Follow all production, safety and quality standards, codes and industry best practices - Collaborate with various Stakeholders to remove project obstacles. - Reading and comprehending blueprints and building documentation/redline work - Travel within geographical work area is required, up to 30% travel outside traditional work area may be required possibly including international travel. - Manage, check and coordinate all decommissioned materials. About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications: - 5 + years In-depth knowledge of copper and fiber optics. - 4 +years of in depth knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR and experience with cabling infrastructure best practices and methodologies. - 4+ years’ experience troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords and experience coordinating work and priorities through ticketing system and workflows Preferred Qualifications: - Meets/exceeds Amazon’s leadership principles requirements for this role. - Meets/exceeds Amazon’s functional/technical depth and complexity for this role. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Infrastructure Decommission Technician at Amazon Data Services Ireland Limited", "postedDate" : "2026-06-13T18:32:24.948", "createdAt" : "2026-06-13T18:32:24.948", "lastUpdated" : "2026-06-15T07:36:11.286", "ingestTimestamp" : "2026-06-13T18:32:24.948", "mongoId" : "68b706967fc9a711f0f6ee2d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3070023/apply", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 536.01044, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69dde4492beec4dd3d9a32d1", "title" : "Intern Graduate Support Technician", "company" : "TxDOT Public Transportation Division", "industry" : "Government", "salary" : { "min" : 35000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Intern Graduate Support Technician in Austin, United States, adjusted for government industry and internship employment type." }, "location" : "UST-Texas-Austin-Stassney Hq - Main", "locations" : [ "UST-Texas-Austin-Stassney Hq - Main", "Hourly", "Nonexempt,
Stassney Hq - Main (SHQMAIN)
6230 East Stassney Lane
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The intern would assist TxDOT in two primary areas: 1) design of bicycle and pedestrian infrastructure and 2) research on transit design. In this role, the intern would be exposed to current transit and active transportation planning and design efforts, transportation funding, and project development processes, working closely with a small, dynamic team. The position can be full or part-time during the summer at the Department’s Division Headquarters in South Austin. 15.54 22.76", "summaryDescription" : "Intern Graduate Support Technician at TxDOT Public Transportation Division. Design bicycle and pedestrian infrastructure. Research transit design", "createdAt" : "2026-06-14T20:42:37.419", "lastUpdated" : "2026-06-16T05:10:04.279", "ingestTimestamp" : "2026-06-14T20:42:37.419", "mongoId" : "69dde4492beec4dd3d9a32d1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 35000, "salaryAnnualMax" : 45000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Transit planning", "Active transportation planning", "Transportation funding", "Project development processes" ], "skillCount" : 4, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 535.8638, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30844ef292fd229c073363", "title" : "Customer Field Technician", "company" : "nbn", "industry" : "Technology", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Customer Field Technician in Adelaide, Australia, adjusted for the technology industry and nbn company size." }, "location" : "Adelaide", "locations" : [ "Adelaide", "Australia" ], "timestamp" : "2026-06-16T15:29:38.977", "fingerprint" : "583ad9cb142dae68a9bd6901f4843c743f181b924a2d49a3ddef9cdf493affa0", "source" : "workday", "language" : "en", "applyUrl" : "https://nbn.wd3.myworkdayjobs.com/nbncareers/job/Adelaide/Customer-Field-Technician-I-Adelaide-Metro_240633", "externalId" : "240633", "industryFunction" : { }, "locationPoint" : "-32.70747,26.29564", "structuredLocations" : [ { "city" : "Adelaide", "state" : "South Australia", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-34.9281805,138.5999312" } ], "locationText" : "Adelaide, South Australia, Australia", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Install copper or fibre cabling, Set up customer equipment, Identify and fix faults, Support customers in their homes, Support customers in their businesses, Complete installations, Complete repairs, Complete maintenance, Apply safe work practices, Follow safety procedures", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Criminal History Check, Pre-Employment Medical Assessment", "qualificationsBasic" : "Current, clean Driver’s Licence", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "# **Job Expectations** We’re looking for people based in **Adelaide Metro Area** , who enjoy practical, hands‑on work and are open to trying something new. You might come from a trade, technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position. **Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures, and looking out for their teammates and customers.** If this sounds like you, **nbn** would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need. Join us in shaping Australia’s digital future. In this hands‑on, customer‑focused role, you’ll be helping connect homes and communities, making a real difference every day. **A bit about your role** As a Customer Field Technician in **Adelaide Metro Area** , you’ll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses. Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process. Working hours are between **7am and 7pm** , with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success. Safety is a fundamental part of this role—whether you're handling equipment, working in customers’ premises, or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures. **A bit about you** Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers. You might come from a trade, a hands‑on technical job, or a customer‑focused role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued. You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence are essential. **Life at nbn** To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. **A more inclusive working world** nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. [Click here to see our list of employee benefits](https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwork180.com%2Fen-au%2Ffor-women%2Femployer%2Fnbn%3Fbenefits&data=05%7C02%7Cjarraituray%40nbnco.com.au%7C8b9b3fce2ed04c42c0b108deca78619d%7C947cb559a38041529eb5c7aaf41b194f%7C0%7C0%7C639170815581395826%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=mau6yuaituriIgo8CnNfWBn%2BKEpArsBMlpdxJA%2B3lKU%3D&reserved=0) and why we're recognised as a WORK180 Endorsed Employer for Women. **Equal Opportunities for All** We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [recruitment@nbnco.com.au](mailto:recruitment@nbnco.com.au) or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our [Contact Us](https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nbnco.com.au%2Fcorporate-information%2Fcontact-us&data=05%7C02%7Cjarraituray%40nbnco.com.au%7C8b9b3fce2ed04c42c0b108deca78619d%7C947cb559a38041529eb5c7aaf41b194f%7C0%7C0%7C639170815581416479%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xYpmXxyp7P3txrA%2FzSbGj5m0K0PwGWyBeWob6S75TKA%3D&reserved=0) page on our website. **Where to from here?** If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed. The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position. **Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.** # **Worker Type** Permanent # **Time Type** # Full time # **Field Base Location** Adelaide", "summaryDescription" : "Customer Field Technician at nbn. Install copper or fibre cabling. Set up customer equipment", "postedDate" : "2026-06-16T03:51:51.843", "createdAt" : "2026-06-16T03:51:51.828", "lastUpdated" : "2026-06-16T15:29:38.977", "ingestTimestamp" : "2026-06-16T03:51:51.828", "mongoId" : "6a30844ef292fd229c073363", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://nbn.wd3.myworkdayjobs.com/nbncareers/job/Adelaide/Customer-Field-Technician-I-Adelaide-Metro_240633", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "_score" : 534.1596, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305723f292fd229cf347c0", "title" : "IT Field Support Technician", "company" : "ASSYST, Inc.", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Field Support Technician in Temple Hills, United States, adjusted for junior seniority and full-time employment." }, "location" : "Client Location", "locations" : [ "Client Location" ], "timestamp" : "2026-06-16T06:16:25.493", "fingerprint" : "fc8e023e751646b43ab161740c9f8926292c6929fe0b09b0fe54f945ffecc12b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/assystinc/jobs/4286073009", "externalId" : "4286073009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Temple Hills", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8105036,-76.9500060" } ], "locationText" : "Temple Hills, Maryland, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "remoteFriendly" : false, "rawDescription" : "ASSYST is seeking an IT Field Support Technician to support our client in Temple Hills, Maryland (Onsite role) This role provides essential technical assistance and support related to computer systems, cloud services, hardware, and network software. The ideal candidate will serve as the primary point of contact for technical support, resolving hardware and software disruptions to ensure seamless end-user operations. Please Note: This is a fully onsite role. Remote work is not permitted. Responsibilities: Serving as the first point of contact for IT support. Installing, configuring, and maintaining software and hardware components of computer and network systems. Diagnosing and troubleshooting software and hardware issues. Repairing and replacing damaged computer and network components. Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Testing new hardware and software before full-scale installation. Requirements: High School degree or equivalent; an associate's degree preferred General Experience as an IT Field Support Technician or Service Desk Specialist: 2 Years Specialized Experience Experienced in Active Directory, Windows OS, SCCM, and ITIL Methodologies. Skillset Required: Computer Hardware Repair: 1 year (Preferred) Technical support: 1 year (Preferred) Software troubleshooting: 1 year (Preferred) Strong customer service skills. ASSYST Benefits: We are proud to offer a robust benefits package including medical, dental, vision, 401(k) retirement plan, disability insurance, flexible spending accounts and more in order for our employees to maintain a secure work/life balance. ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law", "summaryDescription" : "IT Field Support Technician at ASSYST, Inc.", "postedDate" : "2026-06-15T23:17:43.191", "createdAt" : "2026-06-15T23:17:43.191", "lastUpdated" : "2026-06-16T06:16:25.493", "ingestTimestamp" : "2026-06-15T23:17:43.191", "mongoId" : "6a305723f292fd229cf347c0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 533.8715, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7b8374d8ee00a0949f89", "title" : "Technical Support Technician", "company" : "ThermalWorks LLC", "industry" : "Climate Tech", "salary" : { "min" : 28500.0, "max" : 40500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Technician in Spain, adjusted for the technology industry and remote work." }, "location" : "Remote - Spain", "locations" : [ "Remote - Spain" ], "timestamp" : "2026-06-16T04:49:44.110", "fingerprint" : "75240823e8db7be5670757574dcfe4c34f81512dfd5d108171d5c158a19816e3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/li-thermal-works/jobs/4203859009", "externalId" : "4203859009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Spain", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Spain", "employmentType" : "FULL_TIME", "professionalSkills" : [ "System validation", "Data capture", "Decision-making", "Customer experience", "Coordination", "Escalation assistance", "Documentation habits" ], "hardSkillsList" : [ "Alarms response", "Call response", "Mode validation", "Temperature validation", "Flow validation", "Unit status validation", "Trend capture", "Screenshot capture", "Event timeline capture", "Runbook execution", "Stabilization steps execution", "Escalate concerns", "Data collection" ], "softSkillsList" : [ "Trustworthy", "Agile", "Professional", "Honest", "Reliable", "Humility" ], "hardSkills" : [ { "name" : "Alarms response", "level" : "intermediate" }, { "name" : "Call response", "level" : "intermediate" }, { "name" : "Mode validation", "level" : "intermediate" }, { "name" : "Temperature validation", "level" : "intermediate" }, { "name" : "Flow validation", "level" : "intermediate" }, { "name" : "Unit status validation", "level" : "intermediate" }, { "name" : "Trend capture", "level" : "intermediate" }, { "name" : "Screenshot capture", "level" : "intermediate" }, { "name" : "Event timeline capture", "level" : "intermediate" }, { "name" : "Runbook execution", "level" : "intermediate" }, { "name" : "Stabilization steps execution", "level" : "intermediate" }, { "name" : "Escalate concerns", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Trustworthy" }, { "name" : "Agile" }, { "name" : "Professional" }, { "name" : "Honest" }, { "name" : "Reliable" }, { "name" : "Humility" } ], "majorSkills" : "Technical support, System validation, Data capture, Customer support", "majorSkillsList" : [ "Technical support", "System validation", "Data capture", "Customer support" ], "coreResponsibilities" : "Respond to alarms, Respond to calls, Validate mode, Validate temperatures, Validate flow, Validate unit status, Capture trends, Capture screenshots, Capture event timelines, Execute approved runbook actions, Execute stabilization steps, Escalate SOO concerns, Escalate efficiency concerns, Support EU CX, Provide time-zone coverage, Provide coordination, Provide data collection, Provide escalation assistance", "teamCollaboration" : "Director of Service; Technical Service leadership; Technical Service organization; Endeavour Energy, LLC; Inspired infrastructure companies", "domainKnowledge" : "Integrated cooling system; Data center cooling; Commercial building cooling; Zero water solutions; Sustainable infrastructure", "domainList" : [ "integrated-cooling-system", "data-center-cooling", "commercial-building-cooling", "zero-water-solutions", "sustainable-infrastructure" ], "domainSpecificKnowledge" : [ "Integrated cooling system", "Data center cooling", "Commercial building cooling", "Zero water solutions", "Sustainable infrastructure" ], "communicationSkills" : "Data capture; Context provision", "documentationSkills" : "Skills documentation habits; Override documentation", "continuousLearning" : "Endless growth opportunities; Learning opportunities", "innovationCreativity" : "Ultra-creatives", "problemSolvingSkills" : "Fast decisions; Disciplined escalation; Complete context; Safe execution; Minimal rework", "specialRequirements" : "Travel required during training, Overrides permitted only when approved, Overrides must be documented, Overrides must be time-bound, Overrides reviewed post-action, No control tuning without approval", "outcomesObjectives" : "Accurate data capture; Timely data capture; Fast decisions enablement; Disciplined escalation; Complete context provision; Safe execution under pressure; Minimal rework", "qualificationsBasic" : "First response experience, System validation experience, High-quality data capture experience, Execution-focused role, Agile, Professional, Trustworthy with confidential information, Comfortable in rapidly changing environment, Work well independently, Work well with a team, Honest, Communicative, Reliable, Self-motivated, Ultra-creatives, Superstar performers, Humility, Hunger to make a positive impact", "qualificationsPreferred" : "EU customer experience (CX) needs support, Time-zone continuity support", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ThermalWorks LLC has an exciting opportunity for a Technical Support Technician to join our team, working directly with Director of Service and focusing on serving as the front line of the Technical Service organization, providing first response, system validation, and high-quality data capture during events. In addition to core monitoring and escalation duties, the Technical Support Technician will support EU customer experience (CX) needs as required, enabling cross-time-zone continuity. Their role is execution-focused and operates within defined approval boundaries to support safe, timely decision-making by Technical Service leadership. The Technical Support Technician needs to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both independently and with a team. ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. ThermalWorks is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle toward sustainable change. Are you ready to join the journey? Key Responsibilities Include but are not limited to: Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status Capture trends, screenshots, and event timelines Execute approved runbook actions and stabilization steps Escalate potential SOO or efficiency concerns with evidence, not speculation Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations All overrides must be documented, time-bound, and reviewed post-action No control tuning without approval Success Looks Like: Accurate, timely data capture that enables fast decisions Disciplined escalation with complete context Safe execution under pressure with minimal rework Travel required during the training period Skills strong documentation habits Great Place to Work Enjoy… A fast-paced, entrepreneurial culture focused on innovation. A flexible, autonomous work environment. A culture of respect, learning and excellence. Experienced, highly talented experts as team peers. Growth and travel opportunities. A team of change-makers having a significant impact on people and the planet. About Our Parent Company, Endeavour Energy Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work every day to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself. Today, we’re deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling and waste to fuel systems. As we look to the future, Endeavour intends to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies. We hope that our Sustainable Habitat for Innovation towards a Purpose (SHIP) will be a model that inspires people and businesses to #jointhejourney. Together we can combine the best of what technology and the natural world can offer to ensure a regenerative/sustainable world for generations to come. Position: Technical Support Technician Full-Time or Part-Time: Full-Time Reports to: Director of Service Location: EU (Remote), Spain preferred. Travel required during the training period Contact: recruiting@endeavourii.com", "summaryDescription" : "Technical Support Technician at ThermalWorks LLC. Skills: Technical support, System validation, Data capture, Customer support. Respond to alarms. Respond to calls", "postedDate" : "2026-06-14T19:10:31.045", "createdAt" : "2026-06-14T19:10:31.045", "lastUpdated" : "2026-06-16T04:49:44.110", "ingestTimestamp" : "2026-06-14T19:10:31.045", "mongoId" : "6a2c7b8374d8ee00a0949f89", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Alarms response", "Call response", "Mode validation", "Temperature validation", "Flow validation", "Unit status validation", "Trend capture", "Screenshot capture", "Event timeline capture", "Runbook execution", "Stabilization steps execution", "Escalate concerns", "Data collection", "Trustworthy", "Agile", "Professional", "Honest", "Reliable", "Humility", "Technical support", "System validation", "Data capture", "Customer support", "Decision-making", "Customer experience", "Coordination", "Escalation assistance", "Documentation habits", "Integrated cooling system", "Data center cooling", "Commercial building cooling", "Zero water solutions", "Sustainable infrastructure" ], "skillCount" : 33, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 533.50183, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309c90f292fd229c0fbd51", "title" : "Manager of Customer Support", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Customer Support in the US SaaS industry, adjusted for remote work and manager seniority." }, "location" : "US-Remote", "locations" : [ "US-Remote" ], "timestamp" : "2026-06-16T11:12:22.262", "fingerprint" : "a5fd64890d58ee9fc433bef4ebeb25bc7bc696a033f52779b7929afa905e67f1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7768747003", "externalId" : "7768747003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "experienceMinYears" : 5, "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Company Description At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 533.0235, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "69e104402beec4dd3def251e", "title" : "IT Support Technician", "company" : "Amazon UK Services Ltd.", "industry" : "Operations, IT, Support Engineering, Technical Services, operations", "salary" : { "min" : 35000.0, "max" : 50000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Support Technician in Manchester, UK, adjusted for mid-seniority and large company size in the logistics industry." }, "location" : "Manchester, England, GBR", "locations" : [ "Manchester, England, GBR" ], "certifications" : [ "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)", "Microsoft hardware", "AWS" ], "timestamp" : "2026-06-15T06:36:02.433", "fingerprint" : "8215d54995d048655ba2b46d828dc7ea38208c451fa8580508db1b45a50d90ed", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10386093/apply", "externalId" : "e44b2d5f-15cc-4e56-b678-336e692f1984", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "Windows, Mac, Linux, Microsoft Office", "professionalSkills" : [ "IT asset management", "Process improvement" ], "hardSkillsList" : [ "System troubleshooting", "Network troubleshooting", "Hardware maintenance", "Software support" ], "softSkillsList" : [ "Mentorship" ], "hardSkills" : [ { "name" : "System troubleshooting", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "Hardware maintenance", "level" : "intermediate" }, { "name" : "Software support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentorship" } ], "majorSkills" : "IT support, System maintenance, User support", "majorSkillsList" : [ "IT support", "System maintenance", "User support" ], "coreResponsibilities" : "Support local users, Install IT infrastructure, Support IT infrastructure, Fix IT infrastructure issues, Install end-user devices, Support end-user devices, Fix end-user device issues, Install applications, Support applications, Fix application issues, Manage tickets, Provide first-line support, Provide second-line support, Provide proactive maintenance, Maximise IT equipment availability, Implement projects, Deliver innovations, Deploy latest technologies, Help colleagues use IT, Suggest system improvements, Upgrade service to customers, Maintain IT infrastructure, Upgrade IT infrastructure, Protect IT infrastructure, Maintain end-user devices, Upgrade end-user devices, Protect end-user devices, Implement solutions, Create new solutions, Balance performance and sustainability", "teamCollaboration" : "Work with colleagues; Remote support teams; Work with business; Collaborate with others", "domainKnowledge" : "Logistics IT systems", "domainList" : [ "logistics-it-systems" ], "domainSpecificKnowledge" : [ "Logistics IT systems" ], "toolProficiency" : [ "Zebra printers", "Thin clients", "Portable handheld terminals" ], "communicationSkills" : "Communicating with stakeholders", "documentationSkills" : "Developing documentation", "continuousLearning" : "Career growth opportunities; Learning resources; Develop technical skills", "innovationCreativity" : "Deliver innovations; Deploy latest technologies; Suggest system improvements; Create new solutions", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Valid driving licence", "qualificationsBasic" : "Experience supporting Windows, Mac, Linux, Troubleshooting integrated systems, Maintaining zebra printers, Troubleshooting thin clients, PCs, scanners, terminals, Network troubleshooting and support, Using hardware and software including Microsoft Office, Working within IT support environment, IT asset management and purchasing, Communicating with stakeholders, Valid driving licence, Advanced proficiency in local language", "qualificationsPreferred" : "Experience in dynamic environment, High degree of customer service, Experience working with networks, Experience with IT infrastructure, Experience with system integration, Experience in process improvement, Experience developing documentation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "IT Technicians in Amazon's Operations teams don’t have traditional office roles – they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications. Key job responsibilities Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications Manage tickets, providing both first and second-line support Provide proactive maintenance to maximise the availability of all IT equipment Implement projects and deliver innovations together with other IT Service colleagues A day in the life From day one, you’ll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast-paced environment, this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible. About the team Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’s global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users. Amazon’s OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption. Basic Qualifications: - Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals - Experience with network troubleshooting and support - Relevant experience of using hardware and software including Microsoft Office or Windows in an IT role - Relevant experience working within an IT support environment or in IT asset management and purchasing - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - A valid driving licence - Advanced proficiency in local language, verbally and in writing Preferred Qualifications: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service - Bachelor's degree in Computer Science, Engineering, or a related technical field - Experience working with networks, IT infrastructure, or system integration - Experience in process improvement - Experience in developing clear and concise documentation Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "IT Support Technician at Amazon UK Services Ltd.. Skills: IT support, System maintenance, User support. Support local users. Install IT infrastructure", "postedDate" : "2026-06-13T17:37:24.200", "createdAt" : "2026-06-13T17:37:24.200", "lastUpdated" : "2026-06-15T06:36:02.433", "ingestTimestamp" : "2026-06-13T17:37:24.200", "mongoId" : "69e104402beec4dd3def251e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10386093/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "System troubleshooting", "Network troubleshooting", "Hardware maintenance", "Software support", "Mentorship", "IT support", "System maintenance", "User support", "IT asset management", "Process improvement", "Logistics IT systems", "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)", "Microsoft hardware", "AWS", "Zebra printers", "Thin clients", "Portable handheld terminals" ], "skillCount" : 20, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 532.61664, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics" }, { "id" : "6a306ff5f292fd229cfef03a", "title" : "Senior Technician", "company" : "Spektrum", "industry" : "Government", "salary" : { "min" : 58000.0, "max" : 78000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Senior Technician in Belgium, with adjustments for seniority, the government industry, and the city of Mons." }, "location" : "Leeds, England, United Kingdom", "locations" : [ "Leeds", "England", "United Kingdom" ], "timestamp" : "2026-06-16T11:27:47.340", "fingerprint" : "3dd442e959ac9fc767bec77df1169abd8d1333e7f4c7c6217b35d1d3af42a71b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://spektrum-group.com/jobs?gh_jid=4897717101", "externalId" : "4897717101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mons", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.4549568,3.9519580" } ], "locationText" : "Mons, Belgium", "experienceMinYears" : 1, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Microsoft Office 2010, Office Communicator 2007, Lync 2010, VPN, WiFi, Bluetooth, GPRS, UMTS", "professionalSkills" : [ "Service minded" ], "hardSkillsList" : [ "Incident management", "Software provisioning", "Software maintenance" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Software provisioning", "level" : "intermediate" }, { "name" : "Software maintenance", "level" : "intermediate" } ], "coreResponsibilities" : "Monitor IT Service Desk incident management system, Act on incidents, Alert second line support, Advise on corrective action, Advise on procurement action, Gather information about trouble tickets, Facilitate short time-to-fix, Ensure timely provisioning of client software, Ensure timely maintenance of client software, Perform On-Call level 1 service support, Perform other duties as required", "domainKnowledge" : "NCIA; C3 capability; CIS service provider; Aerospace and defence sales; Specialised services", "domainList" : [ "ncia", "c3-capability", "cis-service-provider", "aerospace-and-defence-sales", "specialised-services" ], "domainSpecificKnowledge" : [ "NCIA", "C3 capability", "CIS service provider", "Aerospace and defence sales", "Specialised services" ], "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "On-Call level 1 service support, Some travel to other NATO sites", "qualificationsBasic" : "1 year of recent experience, Detailed knowledge of Microsoft Windows Operating Systems, Working experience of Microsoft Windows Operating Systems, Detailed knowledge of Microsoft Office 2010 Enterprise Edition, Working experience of Microsoft Office 2010 Enterprise Edition, Knowledge of Microsoft Windows Office SharePoint Server 2007/2010, Working experience of Microsoft Windows Office SharePoint Server 2007/2010, Good knowledge of network technologies, Valid National or NATO Secret personal security clearance", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. Who we are supporting The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)' s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. Role ID – C001091 Role Duties and Responsibilities Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second- , line support in case of performance degradation or downtime Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications Perform On-Call level 1 service support either remotely or on site. Performs other duties as may be required. Essential Skills, Experience and Certifications At least 1 year of recent experience, related to IT Service Desk functions Detailed knowledge and working experience of Microsoft Windows Operating Systems (Windows?). Detailed knowledge and working experience of the Microsoft Office 2010 Enterprise Edition (including Office Communicator 2007/Lync2010) Knowledge and working experience of Microsoft Windows Office SharePoint Server 2007/2010 from an end-user perspective Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS) Service minded attitude with a strong interest in working directly with users Working Location Mons, Belgium Working Policy Onsite Travel Some travel to other NATO sites may be required Security Clearance Valid National or NATO Secret personal security clearance We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.", "summaryDescription" : "Senior Technician at Spektrum. Monitor IT Service Desk incident management system. Act on incidents", "postedDate" : "2026-06-16T01:15:34.028", "createdAt" : "2026-06-16T01:15:34.028", "lastUpdated" : "2026-06-16T11:27:47.340", "ingestTimestamp" : "2026-06-16T01:15:34.028", "mongoId" : "6a306ff5f292fd229cfef03a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Incident management", "Software provisioning", "Software maintenance", "Service minded", "NCIA", "C3 capability", "CIS service provider", "Aerospace and defence sales", "Specialised services" ], "skillCount" : 9, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 532.1626, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca53574d8ee00a09b5357", "title" : "Senior Platform Infrastructure Engineer", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Senior Platform Infrastructure Engineer in Singapore, adjusted for seniority and the technology industry." }, "location" : "MOH HQ", "locations" : [ "MOH HQ" ], "timestamp" : "2026-06-16T01:30:26.764", "fingerprint" : "047fb3c5357571b91569e781225d7eef57193e9d4f32bab49cb9f2e45889094a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4003835201?gh_jid=4003835201", "externalId" : "4003835201", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Singapore", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Singapore", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "rawDescription" : "Platform Infrastructure Engineer GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] We are looking for a hands-on Platform Infrastructure Engineer to design, build, automate, and operate modern infrastructure platforms across cloud and hybrid environments. The role focuses on improving reliability, observability, automation, security posture, and operational resilience for critical systems supporting healthcare and government digital services. The engineer will work closely with application, security, cloud, and operations teams to enable scalable and resilient platform capabilities while reducing operational toil and technical debt. Key Responsibilities Build and maintain cloud infrastructure platforms across AWS, Azure, Kubernetes, and hybrid environments Develop and maintain Infrastructure-as-Code using Terraform, Ansible, and CI/CD pipelines Support platform observability, monitoring, logging, alerting, and operational dashboards Improve infrastructure reliability, resiliency, failover readiness, and operational standards Support container platforms including Kubernetes and related ecosystem tooling Automate operational processes, patching, provisioning, compliance checks, and reporting Support vulnerability remediation and infrastructure security hardening activities Troubleshoot infrastructure and platform incidents across compute, network, storage, and cloud services Partner with application teams to improve cloud-native adoption and operational readiness Contribute to platform engineering standards, reusable modules, and engineering best practices Support migration and modernisation initiatives from legacy infrastructure to cloud platforms [What we are looking for] Requirements Degree in Computer Science, Engineering, Information Systems, or related field Experience in cloud infrastructure engineering and operations Strong hands-on experience with at least one cloud platform such as AWS, Azure, or GCP Experience with Terraform, Ansible, GitHub Actions, or similar automation tooling Experience operating Kubernetes or container platforms Familiarity with observability platforms such as Dynatrace, Prometheus, Grafana, or CloudWatch Good understanding of infrastructure security, IAM, networking, and resiliency concepts Experience supporting production environments and operational incident response Scripting or programming knowledge in Python, Bash, or similar languages Strong troubleshooting and stakeholder communication skills Experience leveraging AI/ML driven tools for operational insights, automation, observability or infrastructure optimisation Preferred Skills Experience supporting regulated or large-scale enterprise environments Exposure to SRE, platform engineering, or DevSecOps practices Cloud certifications in AWS, Azure, or GCP Experience with hybrid cloud or datacenter environments What we offer you: GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.    Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.  We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.  Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech", "summaryDescription" : "Senior Platform Infrastructure Engineer at GovTech", "postedDate" : "2026-06-14T21:37:31.556", "createdAt" : "2026-06-14T21:37:31.556", "lastUpdated" : "2026-06-16T01:30:26.764", "ingestTimestamp" : "2026-06-14T21:37:31.556", "mongoId" : "6a2ca53574d8ee00a09b5357", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 530.291, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c68ac74d8ee00a09043af", "title" : "Customer Support Senior Associate - Fraud Specialist", "company" : "Pleo", "industry" : "Customer Experience", "salary" : { "min" : 30000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Customer Support Senior Associate - Fraud Specialist in Lisbon, Portugal, with adjustments for mid-level seniority and the FinTech industry." }, "location" : "Lisbon", "locations" : [ "Lisbon" ], "timestamp" : "2026-06-16T02:23:49.407", "fingerprint" : "645a1d56dfcf89cdcb5b5a64817d3d4402ea4e0b1251fa68d8a34cb181ef2cce", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/pleo/7082779d-013e-4c25-949f-1a57e29827e5/application", "externalId" : "7082779d-013e-4c25-949f-1a57e29827e5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lisbon", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisbon, Portugal", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Problem-solving", "Analytical approach" ], "softSkillsList" : [ "Resilient", "Curious" ], "softSkills" : [ { "name" : "Resilient" }, { "name" : "Curious" } ], "majorSkills" : "Fraud support, Customer service", "majorSkillsList" : [ "Fraud support", "Customer service" ], "coreResponsibilities" : "Interact with customers over chat, Interact with customers via email, Interact with customers over phone, Provide effective customer experience, Provide easy customer experience, Provide enjoyable customer experience, Provide assurance to customers, Take initial actions to protect accounts, Conduct initial investigations with customer, Determine next actions, Troubleshoot customer issues related to Fraud, Resolve customer issues related to Fraud, Keep customer informed with updates, Keep customer informed with progress, Handle escalations, Interact with wider Support team, Interact with Fraud Support team, Interact with Fraud Investigations team, Provide feedback to cross-functional teams, Support cross-functional teams on product development, Share learnings, Contribute to knowledge base", "teamCollaboration" : "Wider Support team; Fraud Support team; Fraud Investigations team; Cross-functional teams", "domainKnowledge" : "Financial crime", "domainList" : [ "financial-crime" ], "domainSpecificKnowledge" : [ "Financial crime" ], "toolProficiency" : [ "FreshWorks", "Intercom", "Zendesk" ], "continuousLearning" : "Knowledge sharing", "problemSolvingSkills" : "Troubleshoot issues; Resolve issues; Investigate issues", "outcomesObjectives" : "Help 500+ users with their Pleo experience; Act as voice of customer internally", "qualificationsBasic" : "Experience handling customer contacts relating to fraud, Experience handling customer contacts relating to financial crime", "qualificationsPreferred" : "Experience with accounting, Experience with bookkeeping, Experience with financial technology, Experience with SaaS products", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "ABOUT PLEO Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. ABOUT THE ROLE We're looking for a Customer Support Senior Associate specialising in Fraud to join our Customer Support team at Pleo. In this role, you'll help ensure Pleo customers receive best-in-class service as we scale our operations. If you're a customer support professional who has experience handling first line customer contacts relating to Fraud / Financial Crime and you’re excited about supporting an evolving product within Fintech, then this is the opportunity for you! WHAT YOU’LL BE DOING As a Customer Support Senior Associate - Fraud Specialist, you will: - Spend your time interacting directly with our customers over chat, email and phone, providing them with an effective, easy and enjoyable Pleo experience - Provide assurance to customers and take initial actions to protect their accounts - Conduct initial investigations with the customer to determine next actions - Troubleshoot and resolve customers issues related to Fraud - Keep the customer informed with updates and progress on their issue - Escalations and interactions with the wider Support / Fraud Support and Fraud Investigations team - Provide feedback and support cross-functional teams on product development based on customer insights - Share learnings and contribute to our knowledge base to ensure growth and knowledge sharing across the team, and beyond WHAT YOU BRING You’ll thrive in this role if you: - Love providing fantastic, high-touch customer support on live chat, email and phone - Have previous experience handling customer contacts relating to fraud and financial crime - Have a persistent and analytical approach to problem-solving - Are able to explain complicated problems in the simplest terms - Have a genuine desire to work in a fast-paced, fast-changing and collaborative environment - Are tech-savvy, resilient and curious - Have experience with Support tools such as FreshWorks, Intercom or Zendesk - Have experience with accounting, bookkeeping, financial technology or other relevant product within SaaS HOW WOULD THE FIRST 6 MONTHS LOOK LIKE In your first 6 months at Pleo, you’ll: - Learn and understand the Pleo product deeply - Help 500+ users with their Pleo experience - Act as the voice of the customer internally - Take on new product challenges as the company continues to scale and evolve SHOW ME THE BENEFITS - Your own Pleo card (no more out-of-pocket spending!) - Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office - Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis - We offer 25 days of holiday + your public holidays - For our Team, we offer hybrid working options - Option to purchase 5 additional days of holiday through a salary sacrifice - We use MyndUp to give our employees access to free mental health and well-being support with great success so far - Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ABOUT YOUR APPLICATION - English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us. - A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails. - Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us. - Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We’ll design a process that works for you. - Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here https://www.pleo.io/en/legal. - Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. - Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.", "summaryDescription" : "Customer Support Senior Associate - Fraud Specialist at Pleo. Skills: Fraud support, Customer service. Interact with customers over chat. Interact with customers via email", "createdAt" : "2026-06-14T19:27:30.822", "lastUpdated" : "2026-06-16T02:23:49.407", "ingestTimestamp" : "2026-06-14T19:27:30.822", "mongoId" : "6a2c68ac74d8ee00a09043af", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Resilient", "Curious", "Fraud support", "Customer service", "Problem-solving", "Analytical approach", "Financial crime", "FreshWorks", "Intercom", "Zendesk" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 528.38544, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca05474d8ee00a09a1e69", "title" : "IT Infrastructure Manager", "company" : "Saronic Technologies", "industry" : "Operations", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Infrastructure Manager in Austin, TX, adjusted for manager seniority and technology industry." }, "location" : "Austin, TX", "locations" : [ "Austin, TX" ], "timestamp" : "2026-06-15T12:56:47.590", "fingerprint" : "aa2c3d09c52ea5f0945e2be609f9a6158d8090b2ad2b1d8103964d56b2fd3923", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/saronic/ae83a732-101b-4457-bca1-a7cf57d8b857/application", "externalId" : "ae83a732-101b-4457-bca1-a7cf57d8b857", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Windows Server, Linux, AWS, AWS GovCloud, Azure, Cisco, Aruba, Palo Alto", "professionalSkills" : [ "Capacity planning", "Lifecycle management", "Systems design", "Network architecture", "Automation", "Disaster recovery", "Business continuity", "Budget management", "Contract negotiation" ], "hardSkillsList" : [ "Systems engineering", "Network engineering", "Virtualization", "Enterprise storage", "High-performance computing", "Switching", "Wireless networking", "Firewalls", "VPN", "Monitoring", "Data cabling", "Voice cabling", "Backup strategies", "Recovery strategies", "Continuity strategies", "Security controls", "Incident management", "Escalation management", "On-call rotation" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Systems engineering", "level" : "intermediate" }, { "name" : "Network engineering", "level" : "intermediate" }, { "name" : "Virtualization", "level" : "intermediate" }, { "name" : "Enterprise storage", "level" : "intermediate" }, { "name" : "High-performance computing", "level" : "intermediate" }, { "name" : "Switching", "level" : "intermediate" }, { "name" : "Wireless networking", "level" : "intermediate" }, { "name" : "Firewalls", "level" : "intermediate" }, { "name" : "VPN", "level" : "intermediate" }, { "name" : "Monitoring", "level" : "intermediate" }, { "name" : "Data cabling", "level" : "intermediate" }, { "name" : "Voice cabling", "level" : "intermediate" }, { "name" : "Backup strategies", "level" : "intermediate" }, { "name" : "Recovery strategies", "level" : "intermediate" }, { "name" : "Continuity strategies", "level" : "intermediate" }, { "name" : "Security controls", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Escalation management", "level" : "intermediate" }, { "name" : "On-call rotation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "IT infrastructure, Systems engineering, Network engineering, Hybrid cloud", "majorSkillsList" : [ "IT infrastructure", "Systems engineering", "Network engineering", "Hybrid cloud" ], "coreResponsibilities" : "Manage engineering teams, Mentor engineering teams, Provide technical direction, Develop engineering teams, Build organization, Scale organization, Own infrastructure roadmap, Plan capacity, Manage lifecycle, Modernize infrastructure, Lead architecture deployment, Operate enterprise systems, Support engineering workloads, Lead network infrastructure design, Operate global network, Lead facility build-out, Standardize software, Standardize configurations, Standardize automation, Standardize processes, Develop backup strategies, Develop disaster recovery, Develop business continuity, Enforce security controls, Support audits, Handle infrastructure changes, Handle incidents, Handle escalations, Define infrastructure KPIs, Report infrastructure KPIs, Define SLAs, Report SLAs, Articulate performance needs, Articulate risk needs, Articulate investment needs, Manage infrastructure budget, Plan capital expenditures, Procure hardware, Procure software, Negotiate contracts, Lead infrastructure programs, Migrate cloud environments, Expand networks, Segment networks, Establish documentation, Maintain documentation, Serve as escalation point, Coordinate resolution, Communicate incident status, Participate in on-call", "teamCollaboration" : "Partner with Security team; Collaborate with Service Desk; Collaborate with IT organization; Coordinate with engineering; Coordinate with production", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Autonomy at sea; Maritime operations; NIST SP 800-171; DFARS 252.204-7012; CMMC; ITAR; Zero Trust; SASE/SSE; AI/HPC infrastructure; Cloud-native services", "domainList" : [ "autonomy-at-sea", "maritime-operations", "nist-sp-800-171", "dfars-252-204-7012", "cmmc", "itar", "zero-trust", "sase-sse", "ai-hpc-infrastructure", "cloud-native-services" ], "domainSpecificKnowledge" : [ "Autonomy at sea", "Maritime operations", "NIST SP 800-171", "DFARS 252.204-7012", "CMMC", "ITAR", "Zero Trust", "SASE/SSE", "AI/HPC infrastructure", "Cloud-native services" ], "toolProficiency" : [ "Cisco", "Aruba", "Palo Alto" ], "communicationSkills" : "Executive presentations", "documentationSkills" : "System designs; Network topologies; Runbooks; Standard operating procedures", "innovationCreativity" : "Evaluate emerging technologies", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "specialRequirements" : "On-call rotation", "outcomesObjectives" : "Meet demands of fast-growing company; Improve reliability; Improve security; Improve delivery speed; Meet recovery objectives; Support internal audits; Support external audits; Minimal disruption to engineering; Minimal disruption to production; On-time delivery", "qualificationsBasic" : "Bachelor's degree in Computer Science, 10+ years IT infrastructure experience, 4+ years managing engineering teams, Enterprise infrastructure end-to-end, Hybrid cloud experience, Global enterprise networking experience, Windows Server experience, Linux experience", "qualificationsPreferred" : "AWS GovCloud experience, FedRAMP/IL5-aligned environments experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. JOB OVERVIEW Saronic is seeking an IT Infrastructure Manager to lead our systems and network engineering teams. As the people manager for both teams, this role owns Saronic's corporate IT environment, drives the design and build-out of new facilities as we expand, and supports our hardware and software engineering organizations with the infrastructure they need to build. The scope spans on-premise data centers, hybrid cloud, and global network supporting a distributed, international workforce. Reporting into IT leadership, the IT Infrastructure Manager partners closely with the Service Desk, Security, and software and hardware engineering organizations, and serves as the senior technical authority for infrastructure design and delivery. We are looking for a hands-on technical leader who has built and operated resilient and scalable infrastructure for high-growth technical teams, and who can hold the operational standard that 24x7 manufacturing, test, and fleet operations require. The strongest candidates have a background in systems or network engineering, experience managing both disciplines at a similar-stage company, and are energized by solving infrastructure challenges in a fast-moving environment. RESPONSIBILITIES - Manage and mentor the systems and network engineering teams, providing leadership, technical direction, and career development for a distributed staff; help build and scale the organization, including staffing, processes, and technologies, to meet the demands of a fast-growing company. - Own the infrastructure roadmap, including capacity planning, lifecycle management, and modernization initiatives across data centers, hybrid cloud (AWS/AWS GovCloud, Azure), and global network environments. - Lead the architecture, deployment, and operation of enterprise systems — including Windows and Linux environments, virtualization, enterprise storage, and high-performance computing supporting engineering workloads. - Lead the design and operation of global network infrastructure — including switching, wireless, firewalls, VPN, and monitoring across Cisco, Aruba, and Palo Alto platforms. - Lead end-to-end IT infrastructure design and build-out for new Saronic facilities, including network architecture and data/voice cabling. - Standardize software, configurations, automation, and processes across infrastructure to improve reliability, security, and delivery speed. - Develop and enforce backup, disaster recovery, and business continuity strategies across systems and network domains; ensure recovery objectives are tested, documented, and meet operational requirements. - Partner with the Security team to design and enforce controls aligned to DoD standards (NIST SP 800-171, DFARS 252.204-7012, CMMC, ITAR) and support internal and external audits. - Collaborate with the Service Desk Manager and broader IT organization to ensure infrastructure changes, incidents, and escalations are handled with minimal disruption to engineering and production. - Define and report on infrastructure KPIs, SLAs, and roadmap progress, articulating performance, risk, and investment needs to senior leadership. - Manage the infrastructure budget, including capital planning, hardware/software procurement, and vendor relationships; negotiate contracts and ensure cost-effective solutions. - Lead major infrastructure programs end-to-end, including cloud migrations, network expansions, and segmentation initiatives, ensuring on-time delivery with minimal disruption to operations. - Establish and maintain comprehensive documentation, including system designs, network topologies, runbooks, and standard operating procedures. - Serve as the escalation point for high-severity infrastructure incidents, coordinating resolution across teams and communicating clearly with stakeholders; participate in an on-call rotation as needed. - Evaluate emerging technologies (Zero Trust, SASE/SSE, AI/HPC infrastructure, cloud-native services) and recommend adoption where they advance operational and security objectives. QUALIFICATIONS - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent combination of education and experience. - 10+ years of progressive experience in IT infrastructure roles spanning systems and network engineering, with at least 4 years leading or managing engineering teams. - Demonstrated experience owning enterprise infrastructure end-to-end, including data center build-out, hybrid cloud (with AWS GovCloud or equivalent FedRAMP/IL5-aligned environments), and global enterprise networking. - Strong technical depth across Windows Server, Linux, virtualization, enterprise storage, and backup/disaster recovery. - Strong understanding of enterprise networking, including switching, wireless, firewalls, VPN, and Layer 2/3 routing protocols. - Proven ability to scale teams, processes, and technologies in a high-growth environment, including hiring, mentoring, and developing senior engineers. - Experience driving compliance with security and regulatory frameworks relevant to defense contracting (NIST 800-171, DFARS, CMMC, ITAR). - Hands-on experience with scripting, automation, and infrastructure-as-code. - Excellent communication and stakeholder management skills, with the ability to translate complex technical topics for executive and non-technical audiences. - Track record of managing budgets, vendor relationships, and multi-quarter infrastructure roadmaps. Desired Qualifications - Prior experience supporting IT infrastructure in defense, aerospace, or other regulated industries. - Relevant certifications (e.g., ITIL v4, CCNP/CCIE, PCNSE, AWS/Azure Solutions Architect, CISSP). - Experience implementing Zero Trust Network Architecture (ZTNA), SASE/SSE, and modern identity solutions (e.g., Microsoft Entra). - Familiarity with endpoint management platforms and ITSM tooling. - Experience supporting high-performance computing (HPC), GPU clusters, or engineering compute environments. - Familiarity with NixOS, declarative system configuration, and reproducible build and deployment models. - Experience operating in classified or air-gapped environments and supporting CUI handling requirements. - Previous experience in a rapidly scaling environment. PHYSICAL DEMANDS: - Prolonged periods of sitting at a desk and working on a computer - Occasional standing and walking within the office - Manual dexterity to operate a computer keyboard, mouse, and other office equipment - Visual acuity to read screens, documents, and reports - Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies - Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages) BENEFITS: Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and Holidays Parental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan with company match Stock Options: Equity options to give employees a stake in the company’s success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office Saronic CCPA Notice for Candidates and California Employees https://saronic-assets-public.s3.us-east-2.amazonaws.com/Saronic%20CCPA%20Notice%20for%20Candidates%20and%20California%20Employees.pdf If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) https://www.govinfo.gov/link/uscode/8/1324b. Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.", "summaryDescription" : "IT Infrastructure Manager at Saronic Technologies. Skills: IT infrastructure, Systems engineering, Network engineering, Hybrid cloud. Manage engineering teams. Mentor engineering teams", "createdAt" : "2026-06-13T22:14:31.688", "lastUpdated" : "2026-06-15T12:56:47.590", "ingestTimestamp" : "2026-06-13T22:14:31.688", "mongoId" : "6a2ca05474d8ee00a09a1e69", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Systems engineering", "Network engineering", "Virtualization", "Enterprise storage", "High-performance computing", "Switching", "Wireless networking", "Firewalls", "VPN", "Monitoring", "Data cabling", "Voice cabling", "Backup strategies", "Recovery strategies", "Continuity strategies", "Security controls", "Incident management", "Escalation management", "On-call rotation", "Leadership", "Mentoring", "IT infrastructure", "Hybrid cloud", "Capacity planning", "Lifecycle management", "Systems design", "Network architecture", "Automation", "Disaster recovery", "Business continuity", "Budget management", "Contract negotiation", "Roadmap planning", "Autonomy at sea", "Maritime operations", "NIST SP 800-171", "DFARS 252.204-7012", "CMMC", "ITAR", "Zero Trust", "SASE/SSE", "AI/HPC infrastructure", "Cloud-native services", "Cisco", "Aruba", "Palo Alto" ], "skillCount" : 46, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 526.5071, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3068adf292fd229cfc509d", "title" : "Customer Support Analyst", "company" : "NielsenIQ", "industry" : "Market Research", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Analyst in Pune, India, adjusted for the Market Research industry and company size." }, "location" : "Pune, MH, IN", "locations" : [ "Pune", "MH", "IN" ], "timestamp" : "2026-06-16T08:26:15.115", "fingerprint" : "acfc3b1b9a3be6c305fbf107880605838764ff2fb67509bb79ec89310a82ee2f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NielsenIQ/744000132121739-customer-support-analyst", "externalId" : "744000132121739", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, Maharashtra, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Maximize customer value realization", "outcomesObjectives" : "Achieve high customer satisfaction; Maintain strong customer retention; Drive customer value realization", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience RESPONSIBILITIES * The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as snapshot delivery, quality query resolution. * Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency. * Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan. * Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed * Working closely with other NielsenIQ teams to identify resolutions. * Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline. * Drive adherence to KPI and process compliance for set of markets / processes. * Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. A LITTLE BIT ABOUT YOU A successful Customer Support Analyst manages 5 to 10 customers and/ or multiple NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of reports, databases and effective change management in order to standardize and automate the deliverables. Candidate is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience. ## Qualifications Qualifications * Master’s degree with preference to Marketing * Preference to candidates having exposure to Excel and strong communication/ * Preference to candidates with good exposure of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); and PowerPoint * Analytical skills and aptitude for data and operational processes * Project management aptitude (critical path, task sequencing, problem solving, etc.) * Good organization skills, meeting deadlines, and team player * Analytical and problem-solving skills * CPG Knowledge is a plus * Consistency, accuracy, proactivity and attention to detail is a must * English language proficiency: writing and verbal * Working knowledge of AI tools and ability to leverage them for query resolution, automation, and productivity improvements SOFT SKILLS * Communicate clearly with customers * Consistency, accuracy, proactivity and attention to detail is a must * Ability to translate technical details from different customer contexts * Build network relationships in multi-cultural environment * Troubleshooting using Influencing skills * Ability to work under pressure and ask for support when required * Logical thinking and adaptability with Transformation mindset ## Additional Information Our Benefits * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: [LinkedIn](https://www.linkedin.com/company/nielseniq/mycompany/) | [Instagram](https://www.instagram.com/nielseniq/) | [Twitter](https://twitter.com/nielseniq) | [Facebook](https://www.facebook.com/NielsenIQ.global/) Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the [https://nielseniq.com/global/en/news-center/diversity-inclusion](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&reserved=0)", "summaryDescription" : "Customer Support Analyst at NielsenIQ. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-15T06:40:36.000", "createdAt" : "2026-06-15T23:49:15.590", "lastUpdated" : "2026-06-16T08:26:15.115", "ingestTimestamp" : "2026-06-15T23:49:15.590", "mongoId" : "6a3068adf292fd229cfc509d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 526.41956, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Market Research", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305dbff292fd229cf69ee3", "title" : "Customer Support Analyst", "company" : "NielsenIQ", "industry" : "Market Research", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Analyst in Pune, India, adjusted for the Market Research industry and company size." }, "location" : "Pune, MH, IN", "locations" : [ "Pune", "MH", "IN" ], "timestamp" : "2026-06-16T11:22:34.854", "fingerprint" : "d54f1d7dab4d20ccb1f219bb70dfaf4537e0ea7c91b6089988408aa700e5b4c5", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NielsenIQ/744000132121739-customer-support-analyst", "externalId" : "744000132121739", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, Maharashtra, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Maximize customer value realization", "outcomesObjectives" : "Achieve high customer satisfaction; Drive customer retention; Maximize customer value", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience RESPONSIBILITIES * The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as snapshot delivery, quality query resolution. * Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency. * Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan. * Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed * Working closely with other NielsenIQ teams to identify resolutions. * Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline. * Drive adherence to KPI and process compliance for set of markets / processes. * Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. A LITTLE BIT ABOUT YOU A successful Customer Support Analyst manages 5 to 10 customers and/ or multiple NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of reports, databases and effective change management in order to standardize and automate the deliverables. Candidate is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience. ## Qualifications Qualifications * Master’s degree with preference to Marketing * Preference to candidates having exposure to Excel and strong communication/ * Preference to candidates with good exposure of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); and PowerPoint * Analytical skills and aptitude for data and operational processes * Project management aptitude (critical path, task sequencing, problem solving, etc.) * Good organization skills, meeting deadlines, and team player * Analytical and problem-solving skills * CPG Knowledge is a plus * Consistency, accuracy, proactivity and attention to detail is a must * English language proficiency: writing and verbal * Working knowledge of AI tools and ability to leverage them for query resolution, automation, and productivity improvements SOFT SKILLS * Communicate clearly with customers * Consistency, accuracy, proactivity and attention to detail is a must * Ability to translate technical details from different customer contexts * Build network relationships in multi-cultural environment * Troubleshooting using Influencing skills * Ability to work under pressure and ask for support when required * Logical thinking and adaptability with Transformation mindset ## Additional Information Our Benefits * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: [LinkedIn](https://www.linkedin.com/company/nielseniq/mycompany/) | [Instagram](https://www.instagram.com/nielseniq/) | [Twitter](https://twitter.com/nielseniq) | [Facebook](https://www.facebook.com/NielsenIQ.global/) Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the [https://nielseniq.com/global/en/news-center/diversity-inclusion](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&reserved=0)", "summaryDescription" : "Customer Support Analyst at NielsenIQ. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-15T06:40:36.000", "createdAt" : "2026-06-15T23:49:09.350", "lastUpdated" : "2026-06-16T11:22:34.854", "ingestTimestamp" : "2026-06-15T23:49:09.350", "mongoId" : "6a305dbff292fd229cf69ee3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 526.41956, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Market Research", "llmIndustryConfidence" : 0.95 }, { "id" : "69fe47284c40e2acd1f5972a", "title" : "Infrastructure Delivery Install Technician", "company" : "Amazon Data Services, Inc.", "industry" : "Operations, IT, Support Engineering, Data Center Operations, Cloud Computing", "salary" : { "min" : 27.0, "max" : 48.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Chantilly, Virginia, USA", "locations" : [ "Chantilly, Virginia, USA" ], "certifications" : [ "CompTIA", "CCENT", "Network+" ], "timestamp" : "2026-06-15T04:54:39.399", "fingerprint" : "7f818fc16e94339d46f7f6e3490ee936e135453ccec439c29c781853b6a1e47f", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10415174/apply", "externalId" : "d964dfba-730b-4212-bb35-6a538ccbd758", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chantilly", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8852190,-77.4486772" } ], "locationText" : "Chantilly, Virginia, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Networking, Routing, Application interaction", "professionalSkills" : [ "Hardware installation", "Cabling installation", "Network deployment", "Data center operations" ], "hardSkillsList" : [ "Problem solving", "Analytical skills", "Work prioritization", "Organizational skills", "React quickly" ], "hardSkills" : [ { "name" : "Problem solving", "level" : "intermediate" }, { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Work prioritization", "level" : "intermediate" }, { "name" : "Organizational skills", "level" : "intermediate" }, { "name" : "React quickly", "level" : "intermediate" } ], "majorSkills" : "Infrastructure delivery, Installation technician, Network stability, Network automation", "majorSkillsList" : [ "Infrastructure delivery", "Installation technician", "Network stability", "Network automation" ], "coreResponsibilities" : "Move enterprise equipment, Implement enterprise equipment, Patch cabling between equipment, Install Fiber cabling, Install Copper cabling, Ensure safety standards, Ensure security standards, Follow hardware installation procedures, Perform break-fix activities, Safely use material handling tools, Safely use material handling equipment, Manage work through ticketing system, Manage priorities through ticketing system, Complete customer requests, Complete projects, Collaborate with stakeholders, Remove project obstacles, Troubleshoot networking issues, Troubleshoot routing issues, Troubleshoot interconnectivity issues, Troubleshoot network device configuration, Troubleshoot low level application interaction, Troubleshoot cabling infrastructure connectivity issues, Troubleshoot patch panels, Troubleshoot patch cords, Specify Power requirements, Specify Cooling requirements, Ensure Hardware Racking completed, Ensure Hardware Stacking completed, Migrate hardware, Configure new hardware, Rollout new hardware, Configure upgraded hardware, Rollout upgraded hardware, Move computer equipment, Lift computer equipment, Work in 24/7 environment", "teamCollaboration" : "Collaborate with people across AWS; Work with a team", "projectManagementSkills" : [ "Work prioritization", "Organizational skills" ], "domainKnowledge" : "Data center infrastructure; Network infrastructure; Cabling infrastructure", "domainList" : [ "data-center-infrastructure", "network-infrastructure", "cabling-infrastructure" ], "domainSpecificKnowledge" : [ "Data center infrastructure", "Network infrastructure", "Cabling infrastructure" ], "toolProficiency" : [ "Ticketing system" ], "communicationSkills" : "Written communication; Oral communication", "innovationCreativity" : "Develop innovative ways to automate; Develop innovative ways to scale network", "problemSolvingSkills" : "Analytical skills; Problem solving ability; Troubleshoot networking issues; Troubleshoot routing issues; Troubleshoot interconnectivity issues", "specialRequirements" : "Work at heights, Work from ladders, Lift up to 40 pounds, Group lifts for 50 pounds, Carry loads up to 40 pounds, Climb stairs, Descend stairs, Reach and stretch, Push heavy objects, Pull heavy objects, Daily travel between sites, Stand for long periods, Work overtime, Up to 20% travel, Travel outside work area, International travel", "qualificationsBasic" : "High School diploma or equivalent, 1+ years of data center experience, 1+ years of critical environment experience, 1+ years of computer hardware repair experience, 1+ years of infrastructure cabling experience, 1+ years of network deployment experience, 1+ years of data center operations experience", "qualificationsPreferred" : "Knowledge of network cabling, Knowledge of optic types, Knowledge of test equipment, Experience with cabling infrastructure best practices, Experience with cabling infrastructure methodologies", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon is looking for a Infrastructure Delivery Installation Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy. Responsibilities: • Move and implement large enterprise equipment • Patch cabling between equipment • Install Fiber and Copper cabling • Ensure proper safety and security standards are maintained during cabling and rack installation • Follow well established hardware installation procedures and break-fix activities • Ability to safely use material handling tools and equipment In addition, all candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. Physical Requirements: • Walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch. • Work at heights and from ladders • Regularly lift and/or move up to 40 pounds unassisted; and participate in group lifts for 50 pounds or more • Must be able to lift loads of up to 40 pounds and carry them for short distances • Continuously climb and descend stairs safely (applies to sites with stairs) • Reach and stretch to position equipment and fixtures while maintaining balance • Push or pull heavy objects into position • Daily travel between sites may be required • Ability to stand for long periods of time • Ability to work overtime as required Key job responsibilities - Manage work and priorities through ticketing system and workflows to complete customer requests and projects - Collaboration with various stakeholders to remove project obstacles - Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction - Up to 20% travel within geographical work area is required. Some travel outside traditional work area may be requested, including internationally - Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords - Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment - Participate in the migration, basic configuration and rollout of new or upgraded hardware - Moving and lifting computer equipment up to 40 lbs - Availability to work in an environment that operates 24/7 **Any physical requirements are expectations with reasonable accommodations Basic Qualifications: - High School diploma or equivalent - 1+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience Preferred Qualifications: - Knowledge of network cabling, optic types, and test equipment - Experience with cabling infrastructure best practices and methodologies - Industry standard certifications (CompTIA, CCENT, Network+) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, VA, CHANTILLY - 27.00 - 48.00 USD hourly USA, VA, Chantilly - 27.00 - 48.00 USD hourly", "summaryDescription" : "Infrastructure Delivery Install Technician at Amazon Data Services, Inc.. Skills: Infrastructure delivery, Installation technician, Network stability, Network automation. Move enterprise equipment. Implement enterprise equipment", "postedDate" : "2026-06-13T15:14:58.477", "createdAt" : "2026-06-13T15:14:58.477", "lastUpdated" : "2026-06-15T04:54:39.399", "ingestTimestamp" : "2026-06-13T15:14:58.477", "mongoId" : "69fe47284c40e2acd1f5972a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10415174/apply", "salaryAnnualMin" : 56160, "salaryAnnualMax" : 99840, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Problem solving", "Analytical skills", "Work prioritization", "Organizational skills", "React quickly", "Infrastructure delivery", "Installation technician", "Network stability", "Network automation", "Hardware installation", "Cabling installation", "Network deployment", "Data center operations", "Data center infrastructure", "Network infrastructure", "Cabling infrastructure", "CompTIA", "CCENT", "Network+", "Ticketing system" ], "skillCount" : 20, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 524.9206, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a305119f292fd229cefa3dc", "title" : "Senior Infrastructure/ DevOps Engineer Fintech", "industry" : "IT", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for Senior DevOps Engineer in FinTech, with remote work consideration." }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T13:13:55.808", "fingerprint" : "d1d23f555cc126e40d5bc26a40d69d97e5d9dbbab4ab970348cb39a94cfd7e28", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/81079650-2623-49a3-a18b-04aeca8b3ece/apply", "externalId" : "81079650-2623-49a3-a18b-04aeca8b3ece", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Terraform, Pulumi, Docker, Kubernetes, EKS, GKE, ECS, AWS, GCP, Python, Go, Node.js, Bash, Prometheus, Datadog, Grafana", "professionalSkills" : [ "Infrastructure as code", "Containerized environments", "CI/CD pipelines", "Cloud infrastructure", "Networking architectures", "Database infrastructure", "Messaging infrastructure", "CDN infrastructure", "Automation scripting", "Observability", "Reliability engineering", "Security best practices", "Secrets management", "Compliance alignment", "Performance tuning", "Issue resolution", "Software engineering", "Client-facing environments" ], "hardSkillsList" : [ "Kubernetes", "Docker", "Infrastructure as code", "CI/CD pipelines", "Cloud services", "Networking concepts", "Scripting", "Observability platforms", "Secrets management", "Cloud security" ], "hardSkills" : [ { "name" : "Kubernetes", "level" : "intermediate" }, { "name" : "Docker", "level" : "intermediate" }, { "name" : "Infrastructure as code", "level" : "intermediate" }, { "name" : "CI/CD pipelines", "level" : "intermediate" }, { "name" : "Cloud services", "level" : "intermediate" }, { "name" : "Networking concepts", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Observability platforms", "level" : "intermediate" }, { "name" : "Secrets management", "level" : "intermediate" }, { "name" : "Cloud security", "level" : "intermediate" } ], "majorSkills" : "DevOps, Cloud infrastructure, Automation, Kubernetes", "majorSkillsList" : [ "DevOps", "Cloud infrastructure", "Automation", "Kubernetes" ], "coreResponsibilities" : "Design cloud infrastructure, Deploy cloud infrastructure, Maintain cloud infrastructure, Build infrastructure as code, Maintain infrastructure as code, Design containerized environments, Optimize containerized environments, Develop CI/CD pipelines, Manage CI/CD pipelines, Architect cloud infrastructure, Operate cloud infrastructure, Implement secure networking, Support database infrastructure, Support messaging infrastructure, Support CDN infrastructure, Develop automation scripts, Develop tooling, Own observability, Own reliability, Ensure security best practices, Support production systems, Focus on uptime, Focus on performance tuning, Focus on proactive issue resolution", "teamCollaboration" : "Global collaboration; Client environments; Technical stakeholders; Non-technical stakeholders", "domainKnowledge" : "Fintech; High-scale environments; Production-grade applications; Distributed systems; SOC2 compliance; GDPR compliance; HIPAA compliance; Cloud-native technologies; AI technologies", "domainList" : [ "fintech", "high-scale-environments", "production-grade-applications", "distributed-systems", "soc2-compliance", "gdpr-compliance", "hipaa-compliance", "cloud-native-technologies", "ai-technologies" ], "domainSpecificKnowledge" : [ "Fintech", "High-scale environments", "Production-grade applications", "Distributed systems", "SOC2 compliance", "GDPR compliance", "HIPAA compliance", "Cloud-native technologies", "AI technologies" ], "toolProficiency" : [ "Terraform", "Pulumi", "Docker", "Kubernetes", "EKS", "GKE", "ECS", "Prometheus", "Datadog", "Grafana" ], "communicationSkills" : "Explain technical concepts", "continuousLearning" : "Continuous learning culture; Modern cloud technologies; AI technologies", "problemSolvingSkills" : "Issue resolution; Performance tuning; Proactive issue resolution", "qualificationsBasic" : "5+ years experience DevOps, 5+ years experience SRE, 5+ years experience Infrastructure Engineering, Kubernetes expertise, Docker expertise, Infrastructure as code tools expertise, Terraform expertise, Pulumi expertise, AWS deep experience, GCP deep experience, Core services experience, Compute experience, Networking experience, Storage experience, Databases experience, Solid understanding networking concepts, DNS knowledge, VPCs knowledge, Routing knowledge, Load balancing knowledge, Secure connectivity knowledge, Experience building CI/CD, Experience maintaining CI/CD, Production environments experience, Scripting ability, Python scripting, Go scripting, Node.js scripting, Bash scripting, Automation experience, Tooling experience, Observability platforms experience, Security awareness, Secrets management awareness, Encryption awareness, Cloud security best practices awareness, Ability to work independently, Fast-paced environments experience, Consulting style environments experience, Client-facing environments experience, Communication skills", "qualificationsPreferred" : "Fintech environments experience, High-scale environments experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities In this role, you will be responsible for designing, deploying, and maintaining scalable cloud infrastructure and automation systems that support production-grade applications across multiple client environments. Build and maintain infrastructure-as-code using Terraform, Pulumi, or similar tools to ensure scalable and repeatable deployments Design and optimize containerized environments using Docker and Kubernetes (EKS, GKE, ECS, or equivalent) Develop and manage CI/CD pipelines to enable secure, automated, and reliable software delivery Architect and operate cloud infrastructure across AWS or GCP, including compute, storage, networking, and serverless services Implement secure networking architectures including VPCs, load balancers, VPNs, routing, and firewall configurations Support database, messaging, and CDN infrastructure for high-performance distributed systems Develop automation scripts and tooling using Python, Go, Node.js, or Bash to improve operational efficiency Own observability and reliability through monitoring, logging, alerting, and incident response best practices Ensure security best practices including encryption, secrets management, WAFs, and compliance alignment (SOC2, GDPR, HIPAA, etc.) Support production systems with a focus on uptime, performance tuning, and proactive issue resolution Requirements: This role requires strong hands-on experience in DevOps, cloud infrastructure, and software engineering, ideally within high-scale or fintech environments. 5+ years of experience in DevOps, SRE, or Infrastructure Engineering roles Strong expertise in Kubernetes, Docker, and infrastructure-as-code tools (Terraform or Pulumi) Deep experience with AWS or GCP, including core services such as compute, networking, storage, and databases Solid understanding of networking concepts such as DNS, VPCs, routing, load balancing, and secure connectivity Experience building and maintaining CI/CD pipelines in production environments Strong scripting ability in Python, Go, Node.js, or Bash for automation and tooling Experience with observability platforms (Prometheus, Datadog, Grafana, or similar) Strong security awareness, including secrets management, encryption, and cloud security best practices Ability to work independently in fast-paced, consulting-style or client-facing environments Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders Benefits: \uD83C\uDF0D Fully remote working model with global collaboration opportunities \uD83E\uDE7A Comprehensive health, dental, and vision coverage \uD83C\uDFD6️ Generous unlimited PTO policy with encouraged time off \uD83D\uDCC8 High-impact projects across fintech, crypto, and enterprise clients \uD83D\uDE80 Fast-paced environment with strong autonomy and ownership \uD83C\uDF93 Continuous learning culture with exposure to modern cloud and AI technologies \uD83E\uDD1D Regular team retreats and offsites in global destinations \uD83D\uDCA1 Opportunity to work alongside senior engineers and industry-leading technical talent. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Infrastructure/ DevOps Engineer Fintech. Skills: DevOps, Cloud infrastructure, Automation, Kubernetes. Design cloud infrastructure. Deploy cloud infrastructure", "postedDate" : "2026-06-15T12:20:58.210", "createdAt" : "2026-06-15T12:20:58.210", "lastUpdated" : "2026-06-16T13:13:55.808", "ingestTimestamp" : "2026-06-16T03:23:06.334", "mongoId" : "6a305119f292fd229cefa3dc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Kubernetes", "Docker", "Infrastructure as code", "CI/CD pipelines", "Cloud services", "Networking concepts", "Scripting", "Observability platforms", "Secrets management", "Cloud security", "DevOps", "Cloud infrastructure", "Automation", "Containerized environments", "Networking architectures", "Database infrastructure", "Messaging infrastructure", "CDN infrastructure", "Automation scripting", "Observability", "Reliability engineering", "Security best practices", "Compliance alignment", "Performance tuning", "Issue resolution", "Software engineering", "Client-facing environments", "Fintech", "High-scale environments", "Production-grade applications", "Distributed systems", "SOC2 compliance", "GDPR compliance", "HIPAA compliance", "Cloud-native technologies", "AI technologies", "Terraform", "Pulumi", "EKS", "GKE", "ECS", "Prometheus", "Datadog", "Grafana" ], "skillCount" : 44, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 523.0856, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cc34174d8ee00a0a08d71", "title" : "Senior Engineer, Data Infrastructure", "company" : "Angi", "industry" : "Technology", "salary" : { "min" : 85000.0, "max" : 115000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Hybrid - United Kingdom - London", "locations" : [ "Hybrid - United Kingdom - London" ], "timestamp" : "2026-06-15T21:25:16.197", "fingerprint" : "54305611c6e73f60bf07867176f4fd0ddfd78463280537ee0b63f27ac2d4c728", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/angi/43e9c2b1-2998-4bc2-a0ce-1becd5bf9e3f/application", "externalId" : "43e9c2b1-2998-4bc2-a0ce-1becd5bf9e3f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Cloud platforms, Amazon Web Services, Kubernetes, Distributed systems, Infrastructure as Code, Terraform, Crossplane, Pulumi, Lakehouse architectures, Data replication, Orchestration frameworks, Airflow, Kafka, Trino, Iceberg, AI/agentic engineering tools", "professionalSkills" : [ "Infrastructure architecture", "System design" ], "hardSkillsList" : [ "Kubernetes management", "Cluster provisioning", "Lifecycle management", "Observability" ], "hardSkills" : [ { "name" : "Kubernetes management", "level" : "intermediate" }, { "name" : "Cluster provisioning", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" }, { "name" : "Observability", "level" : "intermediate" } ], "majorSkills" : "Data Infrastructure, Lakehouse architecture, Data replication, Orchestration frameworks", "majorSkillsList" : [ "Data Infrastructure", "Lakehouse architecture", "Data replication", "Orchestration frameworks" ], "coreResponsibilities" : "Design critical data infrastructure platforms, Build critical data infrastructure platforms, Operate critical data infrastructure platforms, Ensure high availability of platform services, Ensure scalability of platform services, Ensure performance of platform services, Contribute to infrastructure architecture decisions, Partner with engineering teams, Partner with analytics teams, Partner with product teams, Support data platform adoption, Support data platform migration, Drive improvements in developer productivity, Automate workflows, Tooling workflows, AI/agentic workflows, Participate in on-call rotations, Lead troubleshooting efforts, Produce clear documentation, Produce comprehensive documentation, Produce operational runbooks", "teamCollaboration" : "Engineering teams; Analytics teams; Product teams; Cross-functionally", "domainKnowledge" : "Data processing; Data storage; Data analytics; Lakehouse architecture; Data replication systems; Orchestration frameworks; Scalable data workflows; Reliable data workflows; Efficient data workflows; Modern data platform standards; Cloud platforms; Container orchestration; Distributed systems; Kubernetes management; Infrastructure as Code; Open-source tools; Commercial managed services; AI/agentic engineering tools", "domainList" : [ "data-processing", "data-storage", "data-analytics", "lakehouse-architecture", "data-replication-systems", "orchestration-frameworks", "scalable-data-workflows", "reliable-data-workflows", "efficient-data-workflows", "modern-data-platform-standards", "cloud-platforms", "container-orchestration", "distributed-systems", "kubernetes-management", "infrastructure-as-code", "open-source-tools", "commercial-managed-services", "ai-agentic-engineering-tools" ], "domainSpecificKnowledge" : [ "Data processing", "Data storage", "Data analytics", "Lakehouse architecture", "Data replication systems", "Orchestration frameworks", "Scalable data workflows", "Reliable data workflows", "Efficient data workflows", "Modern data platform standards", "Cloud platforms", "Container orchestration", "Distributed systems", "Kubernetes management", "Infrastructure as Code", "Open-source tools", "Commercial managed services", "AI/agentic engineering tools" ], "toolProficiency" : [ "Terraform", "Crossplane", "Pulumi", "Airflow", "Kafka", "Trino", "Iceberg", "Claude Code", "Cursor", "GitHub Copilot" ], "communicationSkills" : "Articulate technical concepts; Articulate tradeoffs", "documentationSkills" : "Documentation; Operational runbooks", "problemSolvingSkills" : "Troubleshooting complex production issues", "specialRequirements" : "On-call rotations", "qualificationsBasic" : "5+ years of experience in infrastructure, platform engineering, or data engineering roles, Hands-on experience with cloud platforms, Hands-on experience with container orchestration, Hands-on experience with distributed systems, Extensive experience with end-to-end Kubernetes management, Proficiency with Infrastructure as Code (IaC) principles and tools, Proven experience self-hosting and managing core infrastructure and open-source tools, Experience with data platforms, Demonstrated experience using AI/agentic engineering tools, Demonstrated ability to pivot quickly, Communication skills, Proven ability to collaborate cross-functionally, Track record of producing clear, high-quality documentation", "qualificationsPreferred" : "Experience working on highly cohesive engineering teams, Background in infrastructure architecture within large-scale or enterprise environments, Experience with lakehouse architectures, Experience with data replication, Experience with orchestration frameworks, Experience with tools like Claude Code, Cursor, GitHub Copilot, or similar", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you. Angi at a glance: - Founded in 1995 as Angie’s List and rebranded in 2021 - Global company with 9 brands in 8 countries and employees worldwide - Homeowners have turned to us for 300 million home projects and counting About the team: Angi is seeking a Senior Engineer I to join our Data Infrastructure team, responsible for building and operating the foundational platforms that power data processing, storage, and analytics across the organization. This role will focus on evolving our lakehouse architecture, data replication systems, and orchestration frameworks while enabling scalable, reliable, and efficient data workflows. What You'll Do: - Design, build, and operate critical data infrastructure platforms (lakehouse, replication, orchestration, and distributed compute) - Ensure high availability, scalability, and performance of platform services supporting enterprise data workloads - Contribute to infrastructure architecture decisions aligned with large-scale, modern data platform standards - Partner closely with engineering, analytics, and product teams to support data platform adoption and migration initiatives - Drive improvements in developer productivity through automation, tooling, and AI/agentic workflows - Participate in on-call rotations and lead troubleshooting efforts for complex production issues - Produce clear, comprehensive documentation and operational runbooks to support platform usage and reliability Who You Are: - 5+ years of experience in infrastructure, platform engineering, or data engineering roles - Experience working on highly cohesive engineering teams that collaborate in real time to solve complex technical challenges - Strong background in infrastructure architecture within large-scale or enterprise environments - Hands-on experience with cloud platforms (e.g., Amazon Web Services), container orchestration (e.g., Kubernetes), and distributed systems - Extensive experience with end-to-end Kubernetes management, including cluster provisioning, lifecycle management, and observability - Strong proficiency with Infrastructure as Code (IaC) principles and tools (e.g., Terraform, crossplane, or Pulumi) to automate and manage cloud environments - Proven experience self-hosting and managing core infrastructure and open-source tools as an alternative to using commercial managed services - Experience with data platforms, including lakehouse architectures, data replication, and orchestration frameworks (e.g., Airflow, Kafka, Trino, Iceberg) - Demonstrated experience using AI/agentic engineering tools such as Claude Code, Cursor, GitHub Copilot, or similar tools to improve development efficiency and workflows - Demonstrated ability to pivot quickly in response to changing priorities while maintaining high-quality delivery - Strong communication skills with the ability to clearly articulate technical concepts and tradeoffs to stakeholders - Proven ability to collaborate cross-functionally and engage effectively with both technical and non-technical partners - Track record of producing clear, high-quality documentation and enabling others through shared knowledge - Mindset of an enabler—focused not only on building systems, but on empowering other teams to use them effectively Compensation & Benefits - The salary band for this position ranges from £85,000 - £115,000, commensurate with experience and qualifications. - Hybrid work environment and home office set-up allowance - Temporary work from abroad policy - Regular team and social events", "summaryDescription" : "Senior Engineer, Data Infrastructure at Angi. Skills: Data Infrastructure, Lakehouse architecture, Data replication, Orchestration frameworks. Design critical data infrastructure platforms. Build critical data infrastructure platforms", "createdAt" : "2026-06-14T18:21:16.215", "lastUpdated" : "2026-06-15T21:25:16.197", "ingestTimestamp" : "2026-06-14T18:31:49.613", "mongoId" : "6a2cc34174d8ee00a0a08d71", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Kubernetes management", "Cluster provisioning", "Lifecycle management", "Observability", "Data Infrastructure", "Lakehouse architecture", "Data replication", "Orchestration frameworks", "Infrastructure architecture", "System design", "Data processing", "Data storage", "Data analytics", "Data replication systems", "Scalable data workflows", "Reliable data workflows", "Efficient data workflows", "Modern data platform standards", "Cloud platforms", "Container orchestration", "Distributed systems", "Infrastructure as Code", "Open-source tools", "Commercial managed services", "AI/agentic engineering tools", "Terraform", "Crossplane", "Pulumi", "Airflow", "Kafka", "Trino", "Iceberg", "Claude Code", "Cursor", "GitHub Copilot" ], "skillCount" : 35, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 522.4343, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2176c874d8ee00a0c1ae04", "title" : "Infrastructure Delivery Technician", "company" : "Amazon Data Services Italy S.R.L.", "industry" : "Operations, IT, Support Engineering, Data Center Operations, Cloud Computing", "salary" : { "min" : 26000.0, "max" : 35000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Infrastructure Delivery Technician in Milan, Italy, adjusted for the technology industry." }, "location" : "Milan, Lombardy, ITA", "locations" : [ "Milan, Lombardy, ITA" ], "timestamp" : "2026-06-15T04:01:10.834", "fingerprint" : "33f877211cbda4065fed4ec5644522150ac3e4a905c3ba2e3281589d203d4b65", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10438776/apply", "externalId" : "65429d05-e721-408d-8e01-a545975e57ee", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milan", "state" : "Lombardy", "country" : "Italy", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "45.4641943,9.1896346" } ], "locationText" : "Milan, Lombardy, Italy", "employmentType" : "FULL_TIME", "technicalSkills" : "Copper cabling, Fiber Optic cabling, Network devices", "professionalSkills" : [ "Inventory management" ], "hardSkillsList" : [ "Cabling installation", "Cabling testing" ], "hardSkills" : [ { "name" : "Cabling installation", "level" : "intermediate" }, { "name" : "Cabling testing", "level" : "intermediate" } ], "majorSkills" : "Structured cabling, Data center infrastructure", "majorSkillsList" : [ "Structured cabling", "Data center infrastructure" ], "coreResponsibilities" : "Adhere to security best practices, Adhere to safety best practices, Installation of copper cabling, Installation of Fiber Optic cabling, Testing of copper cabling, Testing of Fiber Optic cabling, Basic build of network devices, Basic troubleshooting of network devices, Manage inventory of materials, Adhere to escalation processes, Adhere to standard operating procedures, Install cabling, Install new racks", "teamCollaboration" : "Cross-team functionality", "domainKnowledge" : "Data center infrastructure", "domainList" : [ "data-center-infrastructure" ], "domainSpecificKnowledge" : [ "Data center infrastructure" ], "toolProficiency" : [ "Cable test equipment", "OTDR", "Network analyzer", "VFL" ], "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Working in cramped spaces, Working in elevated locations, Manual handling of equipment, Lifting of equipment, Work at heights, Work from ladders, Work in noisy areas, Work in hotter temperatures, Work in colder temperatures", "qualificationsBasic" : "1+ years structured cabling installation, Understand industry cable test procedures, Ability to work at heights, Ability to work in confined spaces, Lift up to 16Kg, Valid Italy driving license", "qualificationsPreferred" : "Several years data center structured cabling, General comprehension of data center infrastructure", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are expanding our technician teams within the EMEA regions and have openings for Installation Technicians. This is an unique opportunity to work in some of the most innovative and fast paced data centers in the world. The Infrastructure Delivery team is responsible for the scaling and physical deployment of new data center infrastructure. As part of that team, you will be primarily tasked with installing cabling and new racks within the data centers. You must be able to perform repetitive tasks and adhere to standard processes and best practices. You will be working in a team environment and must be able to communicate and promote cross-team functionality. Key job responsibilities • Adhere to security and safety best practices in the data center. • Installation and testing of copper and Fiber Optic cabling. • Basic build and troubleshooting of network devices. • Managing inventory of related materials. • Adhering to defined escalation processes and standard operating procedures. Physical Requirements • This position has a physical component and may require working in cramped spaces or elevated locations. • Manual handling and lifting of equipment may be required in accordance with local safety regulations. • Regularly work at heights and from ladders. • Work in noisy areas with hotter and colder temperatures than standard office environmental conditions. Location Requirements: Our data centers are located in remote areas outside Milan, where access via public transport may be limited. Therefore, a valid in Italy driving license is required for this role. Work Schedule: This is a 100% onsite in-person position due to the hands-on nature of managing mission-critical infrastructure. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 1+ years of structured cabling (Copper/Fiber) Installation experience - Good understanding of industry cable test procedures and equipment for a variety of different cabling systems (Copper/Fiber test equipment, OTDR, Network analyzer, VFL etc.) - Ability to work at heights, off of a ladder and in confined spaces, lift up to 16Kg with two-person support or equipment - Valid in Italy driving license Preferred Qualifications: - Several years data center structured cabling infrastructure - General comprehension of the various components and sub-components of data center infrastructure Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Infrastructure Delivery Technician at Amazon Data Services Italy S.R.L.. Skills: Structured cabling, Data center infrastructure. Adhere to security best practices. 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