The Studio
Technology
ITSupport&InfrastructureEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support & Infrastructure Engineer at The Studio. Skills: IT Support, Infrastructure Engineering, System Administration. Own onboarding process for new starters. Setup new starter equipment”
Industry & Context.
Methodical approach; Initiative; Find effective solutions
On-site five days per week (probation), Right to Work in UK
What They're Looking For.
Must Have
Experience in IT helpdesk or support role, Customer service skills, Solid understanding of networking fundamentals, Solid understanding of systems, Solid understanding of hardware, Genuine enthusiasm for IT career, Desire to keep learning, Excellent organisational skills, Excellent prioritisation skills, Ability to manage varied workload
Nice to Have
Evidence of first line support, Evidence of technical support, IT-related qualification, Personal projects, Certifications, Other evidence of technical curiosity
What You'll Do.
Own onboarding process for new starters
Setup new starter equipment
Configure meeting rooms
Perform routine system maintenance
Maintain hardware asset records
Maintain software asset records
Provide face-to-face technical support
Provide remote technical support
Escalate technical issues
Troubleshoot basic network issues
Support infrastructure projects
Assist with Microsoft 365 administration
Provide support across projects
Provide support across initiatives
Deliver basic Linux support
How You'll Work.
Team & Collaboration
Work with Head of IT; Work with Data Security
Communication Scope
Communicate technical language
Process & Methodology
Prioritisation
Full Job Description
The Studio We are a video game development studio with offices in Guildford, UK and Utrecht, Netherlands. Sitting within the heart of thriving communities of game developers and publishers, we focus on quality and excellence, and our partners and players are always at the front of everything we do. Games are not just about gameplay. We believe in the importance of balancing every single aspect of a game that you, as a player will interact with; what and how it makes you feel. It couldn’t be a more exciting time to join us as we embark on new unannounced projects, pushing the boundaries of all aspects of the game to create a truly AAA experience. The Role Our teams in Guildford and Utrecht are growing, and we're looking for an Infrastructure Engineer to join us in supporting our expanding IT infrastructure and operational needs. You'll work as part of a small team, delivering exceptional first-line technical support for our in-house systems and platforms with a people-first approach. We're looking for someone proactive, friendly, and technically minded, with strong customer service skills and the ability to stay calm under pressure. This is a rare and exciting opportunity to grow your career within an international company that genuinely invests in your learning and development. As an Infrastructure Engineer, you will: - Own the onboarding process for new starters, including equipment setup, meeting room configuration, and routine system maintenance tasks - Maintain accurate, up-to-date records of hardware and software assets across the business - Provide face-to-face and remote technical support, diagnosing and troubleshooting issues across Windows, macOS, and Linux devices — escalating where appropriate - Approach technical problems methodically and with initiative, finding effective solutions independently - Troubleshoot basic network issues and support wider infrastructure projects - Assist with Microsoft 365 administration, including Entra ID, Intune, and Exchan
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