Motorola Solutions
Technology
SeniorCustomerSupportTechnician-ASTROInfrastructure(Hybrid)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Support Technician - ASTRO Infrastructure (Hybrid) at Motorola Solutions. Skills: ASTRO Infrastructure support, Incident escalation, System analysis. Serve as senior escalation point. Analyze technical problems”
What You'll Achieve.
Ensure stability; Ensure performance; Ensure operational integrity; Accelerate resolution; Deliver high-value partnerships
Industry & Context.
Independent analytical thinking
24/7 operations, On-call rotations, High security areas, CJIS Security Policy, Fingerprint background check
What They're Looking For.
Must Have
High School Diploma, 2+ years supporting ASTRO Infrastructure, Obtain background clearance
What You'll Do.
Serve as senior escalation point
Analyze technical problems
Resolve technical problems
Coordinate structural escalations
Support technical operations
Maintain schedule flexibility
Oversee documentation
Document technical interventions
Document troubleshooting steps
Document incident timelines
Observe system performance metrics
Observe alert behaviors
Author knowledge base articles
Share technical insights
Represent Motorola Solutions professionally
How You'll Work.
Team & Collaboration
Next-level Engineering teams; Technical support organization; Customer-facing engagements
Communication Scope
Clear communication
Full Job Description
## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** The Motorola Solutions Network Operation Center is dedicated to supporting critical communications ecosystems worldwide, delivering on our core mission of "Solving for safer". Our team manages complex ASTRO Infrastructure systems, verifying swift, precise telemetry evaluation and operational continuity. We operate in a highly collaborative environment where technical excellence and rapid mitigation directly empower the public safety and enterprise systems that protect lives every day. ## Job Description Motorola Solutions is seeking an agile and detail-oriented technical expert to join our 24/7 Network Operations team. In this role, you will act as a pivotal escalation tier, helping to ensure the stability, performance, and operational integrity of global ASTRO networks. This position is ideal for an inclusive collaborator who balances independent analytical thinking with clear, human-focused communication during high-stakes incidents. You will play a vital part in transforming complex system alerts into actionable resolutions, serving as a trusted technical steward for our customers and field partners when it matters most. **Key Responsibilities:** **Advanced Incident Escalation** * Serve as the senior escalation point for incoming issues transferred from Front Office support teams to accelerate resolution * Methodically analyze and resolve complex technical problems impacting ASTRO Infrastructure across the globe * Coordinate structu
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