{ "count" : 47117, "data" : [ { "id" : "6a30867df292fd229c080c3d", "title" : "Director of Digital Customer Experience & AI", "company" : "Banyan Software", "industry" : "SaaS", "salary" : { "min" : 200000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Digital Customer Experience & AI in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T14:47:56.860", "fingerprint" : "0cc94726fdf48675e19addf255a03e4d1ce210f0e0f5383847d7a6deb7c254d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/banyansoftware/jobs/5163577007", "externalId" : "5163577007", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : true, "rawDescription" : "Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. Director of Digital Customer Experience from answering questions to guiding workflows and executing tasks within our Microsoft Dynamics 365 Business Central– based platform. We are seeking a Director of Intelligent Customer Experience to lead the strategy, design, and continuous improvement of AI-powered customer interactions across the Loan Vision ecosystem. This role will own LV Luna not just as a platform, but as a customer-facing experience layer that shapes how clients learn, operate, and succeed with our solution. This is a techno-functional leadership role sitting within Customer Success, responsible for translating AI capabilities into practical, secure, and intuitive customer experiences. The ideal candidate blends customer empathy, process design, and technical fluency to deliver meaningful outcomes, not just technology. What You’ll Own • The end-to-end AI-driven customer experience, with LV Luna as a core interaction layer • Adoption, quality, and effectiveness of AI-assisted workflows across customers and internal teams • A scalable operating model for designing, testing, and improving AI-driven experiences (“AgentOps”) • The evolution of LV Luna from support assistance to workflow execution and operational enablement Key Responsibilities Customer Experience Strategy delivering real outcomes for customers and setting Loan Vision apart in the market. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.", "summaryDescription" : "Director of Digital Customer Experience & AI at Banyan Software", "postedDate" : "2026-06-16T01:21:40.493", "createdAt" : "2026-06-16T01:21:40.493", "lastUpdated" : "2026-06-16T14:47:56.860", "ingestTimestamp" : "2026-06-16T01:21:40.493", "mongoId" : "6a30867df292fd229c080c3d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306c1df292fd229cfd2e96", "title" : "Assistant(e) Marketing Digital & Communication - Alternance", "company" : "McArthurGlen UK Ltd", "industry" : "Commercial Real Estate", "salary" : { "min" : 12000.0, "max" : 18000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level marketing internship in Miramas, France, adjusted for the retail industry and company size." }, "location" : "Miramas, Provence-Alpes-Côte d'Azur Region, France", "locations" : [ "Miramas", "Provence-Alpes-Côte d'Azur Region", "France" ], "timestamp" : "2026-06-16T08:15:48.913", "fingerprint" : "619d841c85df2fe7708129819c3ca4ef2d523f9bb1033b2cce1cd4764916a0cc", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/McArthurGlenUKLtd1/744000132139359-assistant-e-marketing-digital-communication-alternance", "externalId" : "744000132139359", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Miramas", "state" : "Provence-Alpes-Côte d'Azur", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "43.5827330,5.0025809" } ], "locationText" : "Miramas, Provence-Alpes-Côte d'Azur, France", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Microsoft Office 365, Photoshop, Canva", "professionalSkills" : [ "Organisation", "Rigueur", "Sens des priorités", "Gestion tâches multiples" ], "hardSkillsList" : [ "Communication digitale", "Communication sur site", "Organisation shootings photos", "Organisation animations commerciales" ], "softSkillsList" : [ "Proactivité", "Esprit d’initiative", "Sens des responsabilités", "Bon relationnel", "Esprit d’équipe", "Capacité à collaborer" ], "hardSkills" : [ { "name" : "Communication digitale", "level" : "intermediate" }, { "name" : "Communication sur site", "level" : "intermediate" }, { "name" : "Organisation shootings photos", "level" : "intermediate" }, { "name" : "Organisation animations commerciales", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Proactivité" }, { "name" : "Esprit d’initiative" }, { "name" : "Sens des responsabilités" }, { "name" : "Bon relationnel" }, { "name" : "Esprit d’équipe" }, { "name" : "Capacité à collaborer" } ], "majorSkills" : "Marketing Digital, Communication, Réseaux sociaux, Site internet", "majorSkillsList" : [ "Marketing Digital", "Communication", "Réseaux sociaux", "Site internet" ], "coreResponsibilities" : "Créer publications réseaux sociaux, Planifier publications réseaux sociaux, Collaborer avec influenceurs, Mettre à jour site internet, Rédiger actualités site internet, Mettre en avant offres boutiques, Adapter site aux campagnes, Participer mise à jour supports communication, Contribuer organisation shootings photos, Contribuer organisation vidéos, Sélectionner produits shootings, Suivre contenus shootings, Vérifier livrables shootings, Aider mise en place animations commerciales, Aider mise en place opérations ponctuelles", "teamCollaboration" : "Équipes boutiques; Prestataires externes; Équipes marketing siège; Équipes marketing autres centres", "domainKnowledge" : "Centres outlet; Marketing digital; Communication", "domainList" : [ "centres-outlet", "marketing-digital", "communication" ], "domainSpecificKnowledge" : [ "Centres outlet", "Marketing digital", "Communication" ], "toolProficiency" : [ "CRM", "Outils digitaux", "Microsoft Office 365", "Photoshop", "Canva" ], "communicationSkills" : "Rédaction; Oral", "continuousLearning" : "LinkedIn Learning; Formations spécifiques; Projets; Missions", "innovationCreativity" : "Innover", "specialRequirements" : "4 jours par semaine entreprise", "qualificationsBasic" : "Formation Bac +3 minimum, Première expérience en stage ou alternance, Maîtrise du français et de l’anglais", "qualificationsPreferred" : "Niveau Master souhaité, Autre langue est un atout", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Le groupe McArthurGlen, leader européen dans la propriété, le développement et la gestion de centres outlet, a été fondé en 1993 et gère aujourd’hui plus de 20 centres dans 8 pays! Ouvert en avril 2017, McArthurGlen Provence est le premier et unique centre outlet du sud de la France, idéalement situé à 45 minutes de Marseille. Il accueille plus de 110 boutiques premium et haut de gamme, proposant toute l’année des collections remisées d’au moins 30 %, ainsi qu’une offre de restauration variée. Notre mission est simple : faire vivre chaque jour aux visiteurs une expérience shopping inoubliable. Notre objectif : rendre l’extraordinaire possible ! Nous recherchons un(e) Assistant(e) Marketing Digital et Communication en alternance pour une durée minimale d'un an, avec un rythme de présence de 4 jours par semaine en entreprise. Le poste est basé à Miramas (13) et est à pourvoir à compter du 17 août 2026. Ce rôle opérationnel s’adresse à une personne proactive et engagée, prête à soutenir l’équipe marketing dans la mise en œuvre des initiatives du centre ainsi que dans l’utilisation des outils CRM et digitaux. Au sein de l’équipe marketing, vous participerez activement à la mise en œuvre des actions de communication digitale et sur site du centre. Vos Missions Communication Digitale * Créer et planifier des publications sur les réseaux sociaux * Collaborer avec des influenceurs * Mettre à jour le site internet : rédaction d’actualités, mise en avant des offres boutiques et adaptation aux campagnes en cours Communication sur Site * Participer à la mise à jour des supports de communication du centre (PLV, affichage, plans, vitrines, stèles) * Contribuer à l’organisation de shootings photos et vidéos (sélection produits, suivi des contenus, vérification des livrables) Animations du Centre * Aider à la mise en place d’animations commerciales et d’opérations ponctuelles au sein du centre Dans le cadre de vos missions, vous serez en lien quotidien avec les équipes des boutiques, les prestataires externes ainsi qu’avec les équipes marketing des autres centres et de notre siège londonien. Pour plus de détails sur les missions et responsabilités, veuillez consulter [la description du poste](https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/690b0c341ebae16b336d4ca0/6fc4fc0a-1818-4a92-a758-09cd8c8cea7f?r=s3-eu-central-1) ## Qualifications * Formation Bac +3 minimum (niveau Master souhaité). * Première expérience en stage ou en alternance en marketing/communication. * Un fort intérêt pour le digital et la communication. * Maîtrise du français et de l’anglais, à l’écrit comme à l’oral (une autre langue est un atout) * Une bonne maîtrise des outils digitaux, Microsoft Office 365 et des outils de création graphique. (Photoshop et/ou Canva). * Excellentes compétences organisationnelles, rigueur et sens des priorités. * Proactivité, esprit d’initiative et sens des responsabilités. * Bon relationnel, esprit d’équipe et capacité à collaborer avec des interlocuteurs variés. * Aisance opérationnelle et capacité à gérer plusieurs tâches simultanément. ## Additional Information * Vous aurez le droit à des remises spéciales dans nos Designer Outlets. * Vous ferez partie d’une organisation internationale avec la possibilité de travailler avec des collègues dans 8 pays. * Vous aurez accès à LinkedIn Learning dès votre premier jour avec un accès à plus de 16 000 cours. * Nous encourageons le développement individuel grâce à des formations spécifiques, des projets et missions permettant de se dépasser, des opportunités à l’international. * Notre culture d’entreprise est basée sur des valeurs fortes : nos collaborateurs évoluent dans un cadre inclusif et collaboratif. Nous visons l’excellence, nous aimons innover, et souhaitons avoir un impact positif et responsable. * Plus de 89 % de nos employés nous recommanderaient comme une société où il fait bon travailler (selon notre dernière récente enquête interne d’engagement à laquelle ont répondu nos collègues) Faites partie de quelque chose d’extraordinaire…Chez McArthurGlen, nous valorisons la diversité et croyons que chacun est extraordinaire à sa manière. Nous sommes un employeur inclusif et soutenons le travail flexible autant que possible. Même si vous n’êtes pas certain(e) de remplir tous les critères pour un poste en particulier, nous serions ravis d’avoir de vos nouvelles. Il se peut qu’une autre opportunité chez McArthurGlen vous convienne davantage, maintenant ou à l’avenir.McArthurGlen s’engage à garantir l’équité pour toutes les personnes qualifiées. Conformément à cet engagement, nous prendrons les mesures nécessaires pour assurer que toute personne en situation de handicap bénéficie d’aménagements raisonnables. Par conséquent, si vous avez besoin d’un aménagement raisonnable pour participer pleinement au processus de candidature ou d’entretien, et/ou pour bénéficier de tous les autres avantages et privilèges liés à l’emploi, veuillez contacter Recruitment@mcarthurglen.com.", "summaryDescription" : "Assistant(e) Marketing Digital & Communication - Alternance at McArthurGlen UK Ltd. Skills: Marketing Digital, Communication, Réseaux sociaux, Site internet. Créer publications réseaux sociaux. 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Content Manager; R&D; Marketing leadership; Creative partners", "domainKnowledge" : "Quantum computing; Superconducting qubit; Quantum error correction; Fault-tolerant quantum machine", "domainList" : [ "quantum-computing", "superconducting-qubit", "quantum-error-correction", "fault-tolerant-quantum-machine" ], "domainSpecificKnowledge" : [ "Quantum computing", "Superconducting qubit", "Quantum error correction", "Fault-tolerant quantum machine" ], "toolProficiency" : [ "Canva", "Figma", "Adobe Suite", "InDesign" ], "communicationSkills" : "Published work; Synthesizing complex subject matter; Tailored content", "problemSolvingSkills" : "Pragmatic problem-solver; No task too small mindset", "outcomesObjectives" : "Grow email list to new heights; Keep us top-of-industry; Scale digital communication function", "qualificationsBasic" : "9+ years relevant professional experience, Proven track record launching/growing social media, Native or C2-level written English, Advanced technical and scientific communication, Fluent with AI tools for content creation", "qualificationsPreferred" : "STEM background, Experience in fast-moving startup, Experience in deep-tech environment, Experience in small agency, Track record of explaining technical things online, Follows quantum computing industry", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Description Alice & Bob is developing the first universal, fault-tolerant quantum computer to solve the world’s hardest problems. The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit \uD83D\uDC08‍⬛. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error correction autonomously! We're a diverse team of 200+ brilliant minds from over 31 countries united by a single goal: to revolutionise computing with a practical fault-tolerant quantum machine. Are you ready to take on unprecedented challenges and contribute to revolutionising technology? Join us, and let's shape the future of quantum computing together! About the Role At Alice & Bob, Marketing translates frontier quantum research into powerful, accessible narratives. We work directly with our physicists and engineers to build deep credibility with technical audiences. We are a lean, hands-on team where everyone ships high-impact work to build the most respected and beloved brand in quantum. About the Mission Your mission is to own and scale our social media and email channels end-to-end—driving everything from growth strategy to content and community. While you'll collaborate with R&D, Marketing leadership, and creative partners for heavy production, the creative spark, vision, and execution strategy must come from you. About You Are you a hands-on builder who lives at the intersection of science and storytelling? We need an exceptional communicator to design and lead our new marketing function. This isn’t about basic marketing; it’s about managing complex stakeholder landscapes, fueling community growth, and intuitively knowing the difference between good and legendary content. ## Responsibilities Own the digital communication calendar in sync with the PR Manager and Content Manager, and keep it full. Plan and execute our new channel expansion (Reddit, TikTok, Instagram etc.), setting growth objectives and KPIs per channel. Build and grow our email marketing channel from the current 3000~ subscribers to new heights, tooling, segmentation, templates, strategy. Stay sharp on the industry: develop your science communication chops with our scientists, track competitors and share-of-voice, and watch leading tech communicators to keep us top-of-industry. Select and manage external providers (e.g. content, ads, photo, video, and design production) to scale the digital communication function. Run community management: monitor comments, mentions, and DMs, reply in our brand voice when crucial, and escalate sensitive feedback. Oversee the creation, scheduling, and publishing of content (copy + visuals) across our digital channels weekly, both organic and paid. Hunt for stories inside the company, interviewing scientists and engineers, and turn them into social-native content for thought leadership and employer branding. Translate complex science into compelling narratives for audiences ranging from researchers to a curious teenager. Report and analyze marketing data and track achievement of KPIs. ## Requirements 9+ years of relevant professional experience (excluding internships) in digital marketing, communication, growth marketing or content creation. Proven track record of launching and growing social media channels or online communities, bring examples and numbers. Visual thinker with a real taste for design and branding, you are tasteful with design tools and have previous experience with: Canva, Figma, Adobe Suite, InDesign, or equivalent. Native or C2-level written English, with published work we can read (posts, threads, articles, scripts, newsletters, whatever you've shipped). Advanced technical and scientific communication; a proven track record of synthesizing complex, high-level technical subject matter into accessible, clear content tailored to diverse audiences. Fluent with AI tools for content creation, and workflow (2026 standard). A pragmatic problem-solver who brings a 'no task too small' mindset to support the team and keep critical milestones on track. Love social media a little too much (in a productive way). Nice to have: STEM background (Physics, Computer Science, Engineering, Math). Experience in a fast-moving startup, deep-tech environment or small agency. A track record of explaining technical things online, a blog, a YouTube channel, a popular X/Reddit account, a Substack, etc. You follow the quantum computing industry already and have opinions about who's doing it right. ## Screening Call with Grace, Talent Acquisition Specialist (30 min) Hiring Manager Interview with Niccolo (45 min) Technical Interview/Presentation with the Team (120 min) Leadership Team Interview (45 min) Fit Interview (45 min) Reference check ## Additional Information Benefits: - Our success is your success: own it with our BSPCE plan - Direct IP Compensation: Earn substantial bonuses for driving the core patents that define our quantum architecture. - Flexible remote policy, up to 40 % a month - A Parental plan including additional benefits such as crèche support or additional days-off to take care of under 12 years old children - Subsidized membership with Urban Sports Club - Mental health support with moka.care - 25-day vacation policy (as per French law) + RTT - Half of transportation cost coverage (as per French law), or yearly allowance for the die-hard bicycle users - Competitive health coverage, with Alan. - Meal vouchers with Swile, as well as access to a fully equipped and regularly stocked kitchen - French language courses covered by the company for those interested Research shows that women might feel hesitant to apply for this job if they don't match 100% of the job requirements listed. This list is a guide, and we'd love to receive your application even if you think you're only a partial match. We are looking to build teams that innovate, not just tick boxes on a job spec. You will join of one of the most innovative startups in France at an early stage, to be part of a passionate and friendly team on its mission to build the first universal quantum computer! We love to share and learn from one another, so you will be certain to innovate, develop new ideas, and have the space to grow.", "summaryDescription" : "Senior Digital Communication & Social Media Manager at Alice & Bob. Skills: Social media strategy, Content strategy, Community management, Email marketing. Own digital communication calendar. 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"coreResponsibilities" : "Own and manage agency relationships, Manage digital marketing agencies, Manage media budgets, Optimize media spend, Identify performance gaps, Make strategic recommendations, Improve results across paid channels, Own website rebuild project, Manage external agency partner, Manage internal IT development team, Oversee website strategy, Oversee website launch, Transition site management, Ensure site performance, Ensure user experience, Ensure discoverability, Implement modern SEO, Implement AEO, Implement GEO, Lead paid media strategy, Translate business objectives, Develop media plans, Measure campaign performance, Optimize campaigns in real time, Lead CRO strategy, Lead testing program, Prioritize tests, Apply learnings, Improve conversion rates, Improve lead performance, Leverage AI tools, Improve marketing efficiency, Improve content performance, Improve audience targeting, Serve as subject matter expert, Lead lead purchase program strategy, Execute lead 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Bring AEO capabilities in-house; Bring GEO capabilities in-house; Leverage AI tools", "problemSolvingSkills" : "Analytical mindset; Translate data into strategy", "outcomesObjectives" : "Improve results across paid channels; Improve conversion rates; Improve lead performance; Ensure cost-efficient lead supply", "qualificationsBasic" : "Manage large media budgets, Lead paid media strategy, Lead CRO strategy, Manage external agency partners, Manage internal technical teams, Lead structured experimentation frameworks, Improve conversion rates, Optimize down-funnel lead performance, Manage third-party lead purchase programs, Evaluate vendors, Negotiate contracts, Optimize performance against CPA, Develop lead quality models", "qualificationsPreferred" : "Proven experience in mortgage industry, Experience in regulated financial services, Reverse mortgage marketing a plus, Senior-focused marketing a plus, Familiarity with lead aggregator ecosystems, Familiarity with HECM lead sources, Familiarity with reverse mortgage lead sources, Familiarity with home equity lead sources", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way. But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge? At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team: * Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do. * A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.” * Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers. If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together! Longbridge Financial is looking for a Director of Digital Marketing to join our Marketing team. This is a high-impact, highly visible role for a seasoned digital marketing leader who thrives at the intersection of strategy, execution, and innovation. You will serve as the internal owner of our digital marketing ecosystem — managing agency partnerships, overseeing a major website rebuild, leading paid media strategy, and bringing cutting-edge AI, AEO, and GEO capabilities in-house. Reporting directly to the AVP of Marketing Strategy & Analytics, you will play a critical role in freeing up senior leadership bandwidth to focus on long-term strategy while ensuring day-to-day digital operations run with precision and performance. Proven experience in the mortgage industry is HIGHLY preferred. What You’ll Do Agency & Budget Management * Own and manage relationships with our digital marketing and media agencies, serving as the primary point of accountability for deliverables, timelines, and performance * Manage large media budgets with a sharp focus on efficiency, ROI, and continuous optimization * Proactively identify performance gaps and make strategic recommendations to improve results across all paid channels Website & Digital Presence * Serve as the internal business owner for a large-scale website rebuild, managing both an external agency partner and an internal IT development team — overseeing the project from strategy through launch and ultimately transitioning ongoing site management from the agency to the internal IT team * Ensure the site is built for performance, user experience, and discoverability — with a strong foundation in modern SEO, AEO, and GEO best practices Paid Media Strategy * Lead paid media strategy across channels, translating business objectives into smart, data-informed media plans * Partner with analytics team members to measure performance and optimize campaigns in real time * Lead CRO strategy and a structured testing and experimentation program — identifying hypotheses, prioritizing tests, and applying learnings to continuously improve conversion rates and down-funnel lead performance AI, AEO & GEO * Bring hands-on expertise in Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) to ensure Longbridge is positioned for visibility in AI-driven search environments * Actively leverage AI tools to improve marketing efficiency, content performance, and audience targeting across digital channels * Serve as an internal subject matter expert and thought leader on emerging AI applications in digital marketing Lead Purchase Optimization & Growth * Own the strategy and execution of Longbridge’s lead purchase program, managing relationships with third-party lead aggregators and direct lead vendors to ensure a consistent, cost-efficient supply of qualified senior borrower leads * Develop and maintain a lead delivery and experience framework spanning both internally generated (paid media) and purchased lead sources — ensuring seamless handoffs, consistent lead quality standards, and full-funnel tracking from initial contact through conversion * Evaluate, negotiate, and optimize contracts with lead aggregators and HECM/reverse mortgage-specific lead suppliers; continuously assess vendor performance against cost-per-funded-loan and other downstream quality metrics * In partnership with marketing analytics build and maintain a lead scoring and quality model that integrates data across first-party, purchased, and aggregated lead sources — enabling smarter budget allocation across channels and vendors * Partner with the sales channel and retention marketing teams to close the feedback loop between lead quality and downstream performance — using funded loan data, contact rates, and pipeline conversion to continuously inform and refine lead purchasing strategy * Identify and test emerging lead acquisition channels — including AI-driven audience targeting, programmatic direct mail integration, and senior-specific digital networks — to diversify and grow Longbridge’s lead supply beyond existing aggregator relationships Team Leadership * Act as a player-coach to junior team members, providing guidance on digital execution, campaign management, and analytics * Collaborate cross-functionally with content, creative, sales channel, and retention marketing teams * Directly manage and develop the Marketing Campaign Manager, with a particular focus on direct mail strategy and performance — providing oversight on campaign planning, audience targeting, vendor coordination, and measurement against cost-per-lead and downstream conversion goals; serve as a senior resource and thought partner for elevating the direct mail program as a core growth channel ## Qualifications What You Bring * 8–10+ years of progressive digital marketing experience, with a track record of owning strategy and execution at a senior level * Proven experience managing agency relationships and large paid media budgets, with demonstrated ability to drive performance improvements * Hands-on experience with AEO and GEO strategies and a deep understanding of how AI is reshaping search and content discoverability * Proficiency with AI marketing tools and a genuine enthusiasm for applying emerging technology to marketing challenges * Experience serving as an internal business owner on large-scale digital projects, including website rebuilds or platform migrations, with demonstrated ability to manage both external agency partners and internal technical teams * Proven experience leading CRO programs and structured experimentation frameworks, with a track record of improving conversion rates and optimizing down-funnel lead performance * Strong analytical mindset with the ability to translate data into actionable strategy * Excellent communication and stakeholder management skills * Experience in regulated financial services industries preferred; reverse mortgage or senior-focused marketing a plus * Demonstrated experience managing third-party lead purchase programs, including vendor evaluation, contract negotiation, and ongoing performance optimization against cost-per-acquisition and downstream conversion metrics * Familiarity with lead aggregator ecosystems in financial services or senior-focused consumer markets; experience with HECM, reverse mortgage, or home equity lead sources strongly preferred * Partner with marketing analytics to develop lead quality models that synthesize first-party data, purchased leads, and aggregator sources into actionable scoring and budget allocation frameworks ## Additional Information * Working in a growing and dynamic industry * Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts * 401(k) with company match * Paid time off * This is an exempt role * Target base salary range is 197 - 215K, which is based on various factors including skills and work experience. * In addition to base salary, this role is eligible for a competitive additional compensation program via annual bonus that is based on individual performance. * LBF is an EEO/AA/Vet/Disabled Employer * Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial. Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.", "summaryDescription" : "Director of Digital Marketing at Longbridge Financial. Skills: Digital marketing, Paid media, Website management, AI applications. Own and manage agency relationships. 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"5aec37547879dcca47f998a783f1852c37c7378656cd34f172ac6943c4984254", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LongbridgeFinancial/744000132268931-director-of-digital-marketing-remote", "externalId" : "744000132268931", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Paramus", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.9452911,-74.0735899" } ], "locationText" : "Paramus, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "AI, AEO, GEO", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Digital marketing strategy", "Digital marketing execution", "Digital marketing innovation", "Website rebuild management", "Paid media strategy", "AI tools", "Audience targeting", "Vendor 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{ "name" : "Testing and experimentation", "level" : "intermediate" }, { "name" : "Hypothesis identification", "level" : "intermediate" }, { "name" : "Test prioritization", "level" : "intermediate" }, { "name" : "AI application", "level" : "intermediate" }, { "name" : "Content performance improvement", "level" : "intermediate" }, { "name" : "Marketing efficiency improvement", "level" : "intermediate" }, { "name" : "Cost-per-acquisition optimization", "level" : "intermediate" }, { "name" : "Downstream conversion optimization", "level" : "intermediate" } ], "majorSkills" : "Digital marketing, Paid media, Website management, AI in marketing", "majorSkillsList" : [ "Digital marketing", "Paid media", "Website management", "AI in marketing" ], "coreResponsibilities" : "Own and manage agency relationships, Manage digital marketing agencies, Manage media agencies, Ensure agency deliverables, Ensure agency timelines, Ensure agency performance, Manage media budgets, Focus on efficiency, Focus on ROI, Optimize continuously, Identify performance gaps, Make strategic recommendations, Improve results across paid channels, Own website rebuild project, Manage external agency partner, Manage internal IT development team, Oversee project from strategy to launch, Transition site management, Ensure site is built for performance, Ensure site is built for user experience, Ensure site is built for discoverability, Implement modern SEO best practices, Implement modern AEO best practices, Implement modern GEO best practices, Lead paid media strategy, Translate business objectives, Create smart media plans, Create data-informed media plans, Partner with analytics team, Measure performance, Optimize campaigns in real time, Lead CRO strategy, Lead structured testing program, Lead structured experimentation program, Identify hypotheses, Prioritize tests, Apply learnings, Improve conversion rates, Improve down-funnel lead performance, Bring expertise in AEO, Bring expertise in GEO, Ensure visibility in AI-driven search, Leverage AI tools, Improve marketing efficiency, Improve content performance, Improve audience targeting, Serve as internal subject matter expert, Serve as internal thought leader, Own lead purchase program strategy, Own lead purchase program execution, Manage third-party lead aggregators, Manage direct lead vendors, Ensure consistent lead supply, Ensure cost-efficient lead supply, Ensure quality lead supply", "teamCollaboration" : "Agency partnerships; Internal IT development team; Analytics team members; Third-party lead vendors; Direct lead vendors", "projectManagementSkills" : [ "Website rebuild project management", "CRO program management", "Testing and experimentation management" ], "domainKnowledge" : "Home equity solutions; Mortgage industry; Regulated financial services; Reverse mortgage; Senior-focused marketing; HECM; Home equity leads", "domainList" : [ "home-equity-solutions", "mortgage-industry", "regulated-financial-services", "reverse-mortgage", "senior-focused-marketing", "hecm", "home-equity-leads" ], "domainSpecificKnowledge" : [ "Home equity solutions", "Mortgage industry", "Regulated financial services", "Reverse mortgage", "Senior-focused marketing", "HECM", "Home equity leads" ], "communicationSkills" : "Stakeholder management", "innovationCreativity" : "Cutting-edge AI capabilities; AEO capabilities; GEO capabilities; Emerging AI applications", "problemSolvingSkills" : "Analytical mindset; Translate data into strategy", "outcomesObjectives" : "Improve results across all paid channels; Improve conversion rates; Improve down-funnel lead performance; Ensure visibility in AI-driven search; Improve marketing efficiency; Improve content performance; Improve audience targeting; Ensure consistent lead supply; Ensure cost-efficient lead supply", "qualificationsBasic" : "Manage large media budgets, Lead paid media strategy, Lead CRO strategy, Manage external agency partners, Manage internal technical teams, Lead structured experimentation frameworks, Improve conversion rates, Optimize down-funnel lead performance, Manage third-party lead purchase programs, Evaluate vendors, Negotiate contracts, Optimize performance against CPA, Develop lead quality models", "qualificationsPreferred" : "Proven experience in mortgage industry, Experience in regulated financial services, Reverse mortgage marketing a plus, Senior-focused marketing a plus, Familiarity with lead aggregator ecosystems, Familiarity with HECM lead sources, Familiarity with reverse mortgage lead sources, Familiarity with home equity lead sources", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way. But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge? At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team: * Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do. * A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.” * Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers. If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together! Longbridge Financial is looking for a Director of Digital Marketing to join our Marketing team. This is a high-impact, highly visible role for a seasoned digital marketing leader who thrives at the intersection of strategy, execution, and innovation. You will serve as the internal owner of our digital marketing ecosystem — managing agency partnerships, overseeing a major website rebuild, leading paid media strategy, and bringing cutting-edge AI, AEO, and GEO capabilities in-house. Reporting directly to the AVP of Marketing Strategy & Analytics, you will play a critical role in freeing up senior leadership bandwidth to focus on long-term strategy while ensuring day-to-day digital operations run with precision and performance. Proven experience in the mortgage industry is HIGHLY preferred. What You’ll Do Agency & Budget Management * Own and manage relationships with our digital marketing and media agencies, serving as the primary point of accountability for deliverables, timelines, and performance * Manage large media budgets with a sharp focus on efficiency, ROI, and continuous optimization * Proactively identify performance gaps and make strategic recommendations to improve results across all paid channels Website & Digital Presence * Serve as the internal business owner for a large-scale website rebuild, managing both an external agency partner and an internal IT development team — overseeing the project from strategy through launch and ultimately transitioning ongoing site management from the agency to the internal IT team * Ensure the site is built for performance, user experience, and discoverability — with a strong foundation in modern SEO, AEO, and GEO best practices Paid Media Strategy * Lead paid media strategy across channels, translating business objectives into smart, data-informed media plans * Partner with analytics team members to measure performance and optimize campaigns in real time * Lead CRO strategy and a structured testing and experimentation program — identifying hypotheses, prioritizing tests, and applying learnings to continuously improve conversion rates and down-funnel lead performance AI, AEO & GEO * Bring hands-on expertise in Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) to ensure Longbridge is positioned for visibility in AI-driven search environments * Actively leverage AI tools to improve marketing efficiency, content performance, and audience targeting across digital channels * Serve as an internal subject matter expert and thought leader on emerging AI applications in digital marketing Lead Purchase Optimization & Growth * Own the strategy and execution of Longbridge’s lead purchase program, managing relationships with third-party lead aggregators and direct lead vendors to ensure a consistent, cost-efficient supply of qualified senior borrower leads * Develop and maintain a lead delivery and experience framework spanning both internally generated (paid media) and purchased lead sources — ensuring seamless handoffs, consistent lead quality standards, and full-funnel tracking from initial contact through conversion * Evaluate, negotiate, and optimize contracts with lead aggregators and HECM/reverse mortgage-specific lead suppliers; continuously assess vendor performance against cost-per-funded-loan and other downstream quality metrics * In partnership with marketing analytics build and maintain a lead scoring and quality model that integrates data across first-party, purchased, and aggregated lead sources — enabling smarter budget allocation across channels and vendors * Partner with the sales channel and retention marketing teams to close the feedback loop between lead quality and downstream performance — using funded loan data, contact rates, and pipeline conversion to continuously inform and refine lead purchasing strategy * Identify and test emerging lead acquisition channels — including AI-driven audience targeting, programmatic direct mail integration, and senior-specific digital networks — to diversify and grow Longbridge’s lead supply beyond existing aggregator relationships Team Leadership * Act as a player-coach to junior team members, providing guidance on digital execution, campaign management, and analytics * Collaborate cross-functionally with content, creative, sales channel, and retention marketing teams * Directly manage and develop the Marketing Campaign Manager, with a particular focus on direct mail strategy and performance — providing oversight on campaign planning, audience targeting, vendor coordination, and measurement against cost-per-lead and downstream conversion goals; serve as a senior resource and thought partner for elevating the direct mail program as a core growth channel ## Qualifications What You Bring * 8–10+ years of progressive digital marketing experience, with a track record of owning strategy and execution at a senior level * Proven experience managing agency relationships and large paid media budgets, with demonstrated ability to drive performance improvements * Hands-on experience with AEO and GEO strategies and a deep understanding of how AI is reshaping search and content discoverability * Proficiency with AI marketing tools and a genuine enthusiasm for applying emerging technology to marketing challenges * Experience serving as an internal business owner on large-scale digital projects, including website rebuilds or platform migrations, with demonstrated ability to manage both external agency partners and internal technical teams * Proven experience leading CRO programs and structured experimentation frameworks, with a track record of improving conversion rates and optimizing down-funnel lead performance * Strong analytical mindset with the ability to translate data into actionable strategy * Excellent communication and stakeholder management skills * Experience in regulated financial services industries preferred; reverse mortgage or senior-focused marketing a plus * Demonstrated experience managing third-party lead purchase programs, including vendor evaluation, contract negotiation, and ongoing performance optimization against cost-per-acquisition and downstream conversion metrics * Familiarity with lead aggregator ecosystems in financial services or senior-focused consumer markets; experience with HECM, reverse mortgage, or home equity lead sources strongly preferred * Partner with marketing analytics to develop lead quality models that synthesize first-party data, purchased leads, and aggregator sources into actionable scoring and budget allocation frameworks ## Additional Information * Working in a growing and dynamic industry * Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts * 401(k) with company match * Paid time off * This is an exempt role * Target base salary range is 197 - 215K, which is based on various factors including skills and work experience. * In addition to base salary, this role is eligible for a competitive additional compensation program via annual bonus that is based on individual performance. * LBF is an EEO/AA/Vet/Disabled Employer * Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial. Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.", "summaryDescription" : "Director of Digital Marketing at Longbridge Financial. Skills: Digital marketing, Paid media, Website management, AI in marketing. Own and manage agency relationships. Manage digital marketing agencies", "postedDate" : "2026-06-15T19:11:24.000", "createdAt" : "2026-06-15T21:55:51.807", "lastUpdated" : "2026-06-16T06:22:48.372", "ingestTimestamp" : "2026-06-15T21:55:51.807", "mongoId" : "6a305228f292fd229cf0b9a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 197000, "salaryAnnualMax" : 215000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "ROI analysis", "Performance gap analysis", "User experience optimization", "SEO best practices", "AEO best practices", "GEO best practices", "Conversion rate optimization", "Testing and experimentation", "Hypothesis identification", "Test prioritization", "AI application", "Content performance improvement", "Marketing efficiency improvement", "Cost-per-acquisition optimization", "Downstream conversion optimization", "Digital marketing", "Paid media", "Website management", "AI in marketing", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Digital marketing strategy", "Digital marketing execution", "Digital marketing innovation", "Website rebuild management", "Paid media strategy", "AI tools", "Audience targeting", "Vendor evaluation", "Contract negotiation", "Performance optimization", "Lead quality modeling", "Website rebuild project management", "CRO program management", "Testing and experimentation management", "Home equity solutions", "Mortgage industry", "Regulated financial services", "Reverse mortgage", "Senior-focused marketing", "HECM", "Home equity leads" ], "skillCount" : 44, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2d16e774d8ee00a0aea509", "title" : "Agent: Inbound Contact Customer Center", "company" : "Bidvest Bank", "industry" : "Banking", "salary" : { "min" : 130000.0, "max" : 180000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry level Agent: Inbound Contact Customer Center in Johannesburg, South Africa, with adjustments for the banking industry and company size." }, "location" : "Johannesburg, Braamfontein, ZA", "locations" : [ "Johannesburg", "Braamfontein", "ZA" ], "timestamp" : "2026-06-16T03:38:16.088", "fingerprint" : "8ff9e7f7e746133e9b7617d1282b185f4da4590abec8302dbe257ca9e6d1e980", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://bidvestbank.breezy.hr/p/e1f1a5f03b4a-agent-inbound-contact-customer-center-braamfontein", "externalId" : "e1f1a5f03b4a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Johannesburg", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.2050000,28.0497220" } ], "locationText" : "Johannesburg, Gauteng, South Africa", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Handle customer relationships, Build relationships with bank customers, Handle inbound telephonic communication, Handle online communication, Handle email communication, Ensure quality of service exceeds expectations", "communicationSkills" : "Telephonic communication; Online communication; Email communication", "workSiteFlexibility" : "Onsite", "rawDescription" : "PRIMARY PURPOSE The successful incumbent will be responsible for handling and building strong relationships with the Bank customers through inbound telephonic, online and email communication /interaction with Bidvest Bank Clients. Ensures the quality of service exceeds customer expectations and est", "summaryDescription" : "Agent: Inbound Contact Customer Center at Bidvest Bank. Handle customer relationships. Build relationships with bank customers", "createdAt" : "2026-06-14T19:43:21.319", "lastUpdated" : "2026-06-16T03:38:16.088", "ingestTimestamp" : "2026-06-14T19:43:21.319", "mongoId" : "6a2d16e774d8ee00a0aea509", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bce74d8ee00a0914aed", "title" : "Product Manager - Head of Channels and Platforms", "company" : "Janes", "industry" : "Technology", "salary" : { "min" : 250000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Product Manager in Arlington, United States, adjusted for the technology industry and company size." }, "location" : "Arlington, Virginia, United States", "locations" : [ "Arlington", "Virginia", "United States", "Croydon", "England", "United Kingdom" ], "timestamp" : "2026-06-16T03:01:47.844", "fingerprint" : "210d6ad9acad1dfccf387abbe31dc62c8b1b0de9e2c541ac0fb31b07eb3dc6e0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/janes/jobs/4821493101?gh_jid=4821493101", "externalId" : "4821493101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product strategy", "Roadmap development", "Platform strategy", "Channel strategy", "Product requirements", "Delivery plans", "Product standards", "Product governance", "Commercial goals" ], "hardSkillsList" : [ "User stories" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "User stories", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Platform product management, Channel strategy, Product roadmap", "majorSkillsList" : [ "Platform product management", "Channel strategy", "Product roadmap" ], "coreResponsibilities" : "Define platform strategy, Own platform strategy, Evolve platform strategy, Define channel strategy, Own channel strategy, Evolve channel strategy, Ensure products are scalable, Ensure products are reliable, Deliver value to customers, Define product vision, Own product vision, Define product roadmap, Own product roadmap, Drive customer renewal rates, Drive sales, Drive satisfaction, Use customer feedback, Use usage data, Use business metrics, Guide prioritisation, Guide continuous improvement, Ensure platform capabilities support products, Ensure platform capabilities support teams, Ensure platform capabilities support customers, Deliver consistent experience, Deliver reliable experience, Deliver intuitive experience, Translate strategy into requirements, Translate strategy into delivery plans, Establish product standards, Establish product governance, Establish ways of working, Support Sales, Support Customer Success, Enable commercial goals, Communicate performance, Communicate progress, Communicate risks, Represent strategy in forums, Contribute to Board discussions", "teamCollaboration" : "Cross-functional collaboration; Partner with Engineering; Work with Technology; Work with Research; Work with Sales; Work with Customer Success; Align with business strategy; Align with customer needs; Align with growth objectives; Influence senior stakeholders; Influence executive stakeholders", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Defence information; Security information; Geopolitical information; Digital platforms; System integrations; Actionable intelligence; B2B products; Data products; Intelligence products; SaaS products", "domainList" : [ "defence-information", "security-information", "geopolitical-information", "digital-platforms", "system-integrations", "actionable-intelligence", "b2b-products", "data-products", "intelligence-products", "saas-products" ], "domainSpecificKnowledge" : [ "Defence information", "Security information", "Geopolitical information", "Digital platforms", "System integrations", "Actionable intelligence", "B2B products", "Data products", "Intelligence products", "SaaS products" ], "communicationSkills" : "Articulate strategy; Articulate trade-offs", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Drive customer renewal rates; Drive sales; Drive satisfaction", "qualificationsBasic" : "10+ years Product Management, Ownership of online and offline channels, Define and deliver product strategy, Define and deliver product roadmaps, Platform product management, Customer migrations off technical debt, Retiring platforms, Work closely with Engineering, Write user stories, Implement with Engineering, Stakeholder management skills, Influence at senior and executive level, Use data, metrics, customer insights, Inform prioritisation, Inform decision-making, Excellent communication skills, Articulate strategy, Articulate trade-offs, High attention to detail, Think strategically, Think long term", "qualificationsPreferred" : "B2B product experience, Data product experience, Intelligence product experience, SaaS product experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations—turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges Job purpose: The purpose of the Head of Platforms and Channels Product Manager role is to define, own, and evolve Janes’ platform and distribution channel strategy and requirements to ensure our products are scalable, reliable, and consistently deliver value to customers across all touchpoints. This role is accountable for the product vision and roadmap of core platforms and customer-facing channels, driving customer renewal rates, sales, and satisfaction. The Head of Platforms and Channels Product Manager is a senior member of the Product team, reporting to the Chief Product Officer (CPO). The role works closely with Technology, Research, Sales, and Customer Success to align platform capabilities and channel experiences with business strategy, customer needs, and long-term growth objectives. How you will contribute at Janes: Success in the Head of Platforms and Channels Product Manager role includes: Using customer feedback, usage data, and business metrics to guide prioritisation and continuous improvement Defining and owning the vision and roadmap for Janes’ core platforms and customer channels, aligned with company strategy Leading discovery and prioritisation to ensure platform capabilities support multiple products, teams, and customers at scale Ensuring customer-facing channels (including online and offline delivery) deliver a consistent, reliable, and intuitive experience Partnering closely with Engineering to translate strategy into clear, actionable product requirements and delivery plans Establishing product standards, governance, and ways of working for platforms and channels across the Product organization Supporting Sales and Customer Success by ensuring platforms and channels enable commercial goals such as renewals, upsell, and retention Communicating platform and channel performance, progress, and risks clearly to the CPO and senior stakeholders Representing platform and channel strategy in leadership forums and contributing to Board-level product discussions as required The ideal skills and experience for this role are: Significant experience (10+ years) in Product Management, including ownership of online and offline channels Proven experience defining and delivering product strategy and roadmaps for complex, multi-team environments Strong understanding of platform product management, including scalability, reuse, and internal customer needs Experience in customer migrations off technical debt and retiring platforms Experience working closely with Engineering teams, writing user stories and working with Engineering to implement. Strong stakeholder management skills, with the ability to influence at senior and executive level (including the CPO and CTO) Ability to use data, metrics, and customer insights to inform prioritisation and decision-making Excellent communication skills, including the ability to clearly articulate strategy and trade-offs High attention to detail combined with the ability to think strategically and long term Experience in B2B, data, intelligence, or SaaS products is highly desirable Benefits 27 days of annual leave Healthy half (0.5 day leave every 6 months for wellbeing) Leave- study/ volunteer/ reserve forces Pension plan (6% employer contribution) Private medical insurance – BUPA Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay) Paternity (100% of basic salary for 6 weeks) Life cover Access to an on-site gym Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications Job Applicants - Privacy Policy Know your rights document", "summaryDescription" : "Product Manager - Head of Channels and Platforms at Janes. Skills: Platform product management, Channel strategy, Product roadmap. Define platform strategy. Own platform strategy", "postedDate" : "2026-06-14T19:58:32.116", "createdAt" : "2026-06-14T19:58:32.116", "lastUpdated" : "2026-06-16T03:01:47.844", "ingestTimestamp" : "2026-06-14T19:58:32.116", "mongoId" : "6a2c6bce74d8ee00a0914aed", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 250000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "User stories", "Leadership", "Platform product management", "Channel strategy", "Product roadmap", "Product strategy", "Roadmap development", "Platform strategy", "Product requirements", "Delivery plans", "Product standards", "Product governance", "Commercial goals", "Roadmap planning", "Defence information", "Security information", "Geopolitical information", "Digital platforms", "System integrations", "Actionable intelligence", "B2B products", "Data products", "Intelligence products", "SaaS products" ], "skillCount" : 24, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305059f292fd229ceef4fd", "title" : "Director of Ecommerce & Digital Product", "company" : "Ultra", "industry" : "Marketing", "salary" : { "min" : 175000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "New York City", "locations" : [ "New York City" ], "timestamp" : "2026-06-16T11:41:34.020", "fingerprint" : "a7869851449b7eba15b96a3586957809b4cc66b2c806f66784185f354cad9157", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/ultra/2be90779-909d-4f62-abdb-f1055966baa5/application", "externalId" : "2be90779-909d-4f62-abdb-f1055966baa5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "Shopify, Amazon, TikTok Shop, Klaviyo, GA4", "professionalSkills" : [ "Merchandising strategy", "Site optimization", "Conversion Rate Optimization", "Experimentation program", "Funnel analysis", "Digital product roadmap", "Tech stack evaluation", "System architecture" ], "hardSkillsList" : [ "Merchandising execution", "Product listing management", "Promotional placement", "Testing", "UX improvements", "Customer behavior analysis", "Reporting", "Prototyping", "Feature deployment" ], "hardSkills" : [ { "name" : "Merchandising execution", "level" : "intermediate" }, { "name" : "Product listing management", "level" : "intermediate" }, { "name" : "Promotional placement", "level" : "intermediate" }, { "name" : "Testing", "level" : "intermediate" }, { "name" : "UX improvements", "level" : "intermediate" }, { "name" : "Customer behavior analysis", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" }, { "name" : "Feature deployment", "level" : "intermediate" } ], "majorSkills" : "Ecommerce merchandising, Digital product roadmap, Conversion Rate Optimization, Tech systems architecture", "majorSkillsList" : [ "Ecommerce merchandising", "Digital product roadmap", "Conversion Rate Optimization", "Tech systems architecture" ], "coreResponsibilities" : "Own merchandising strategy and execution, Manage product listings, PDPs, imagery, copy, Build and maintain merchandising calendar, Ensure brand consistency and product messaging, Partner with creative and brand to optimize content, Own CRO across key storefronts, Identify friction, form hypotheses, run structured tests, Build systematic experimentation program, Use data to diagnose drop-off, Prioritize highest-impact fixes, Partner with data team for reporting, Translate customer behavior insights into improvements, Own digital product roadmap for ecommerce experience, Manage agency and dev partners, Write clear specs, Run sprints, Hold execution to high bar, Evaluate, implement, and optimize tech stack, Identify opportunities to architect efficiently, Simplify where over-engineered, Add capability where under-built, Use AI coding tools to prototype, Deploy small features, Stay ahead of platform changes, Proactively adapt systems", "teamCollaboration" : "Partner with CMO; Partner with growth teams; Partner with data teams; Partner with creative teams; Partner with brand teams; Manage dev partners", "projectManagementSkills" : [ "Roadmap planning", "Sprint management" ], "domainKnowledge" : "Functional pouches; Nicotine-free products; Consumer CPG; Subscription CPG", "domainList" : [ "functional-pouches", "nicotine-free-products", "consumer-cpg", "subscription-cpg" ], "domainSpecificKnowledge" : [ "Functional pouches", "Nicotine-free products", "Consumer CPG", "Subscription CPG" ], "toolProficiency" : [ "Shopify Plus", "Klaviyo", "GA4", "Replo" ], "documentationSkills" : "Write clear specs", "innovationCreativity" : "Prototype development; AI tools", "problemSolvingSkills" : "Identify friction; Diagnose drop-off; Translate insights", "qualificationsBasic" : "5–8 years in ecommerce, digital product, or DTC operations, Hands-on experience with Shopify (Plus preferred), Hands-on experience with Amazon and/or TikTok Shop, Track record of running CRO programs, Experience owning or contributing to a digital product roadmap, Experience managing external dev resources", "qualificationsPreferred" : "Experience at a subscription CPG brand", "workSiteFlexibility" : "Onsite", "rawDescription" : "Ultra™ | Nicotine-Free Functional Pouches About Ultra ⚡️ Ultra™ is already the #1 brand of nicotine-free pouches in the world and we only launched one year ago—we’re just getting started. Our mission is to build the category-defining brand of functional pouches for people who want enhanced performance without the crash, addiction, or long-term downsides. ULTRA doesn’t just make a pouch that’s somewhat “better for you” than Zyn—we make functional performance products that are actively good for you. The market shift is massive: nicotine pouch sales are up 3,000% since 2019 and projected to reach $20B by 2026. Consumers are adopting the pouch form factor at scale, and many are now seeking nicotine-free functional benefits. Ultra is positioned to lead that wave. We sell across DTC, Amazon, and TikTok Shop—and we’re growing fast. Backed by some of the best investors, founders and athletes in the world, including: - CAVU Consumer Partners (Once Upon A Farm, Poppi, Farmer’s Dog, Oatly, Vital Proteins, Whoop, Recess) - Left Lane Capital (Blank Street, Olipop, Holy) - Sugar Capital (Grüns, Feastables, Lucky Energy) - Athletes & Creators: Joe Burrow, Dak Prescott, Henrik Lundqvist, Jakob Chychrun + more - Founders & Operators: Chad Janis (Grüns), Harpreet Singh (Oura Ring), Jeff Raider (Harry’s), Vinay Menda (Blank Street) + more Learn more: takeultra.com http://takeultra.com The Role \uD83D\uDE80 As Director of Ecommerce & Digital Product at ULTRA, you’ll own merchandising across all digital storefronts, site optimization, and how we architect and evolve the tech systems that power it all. This is an early-stage role with a high ceiling—you’ll be a key operator shaping how we sell, how we convert, and how we build the digital infrastructure to support what comes next. You’ll work directly with the CMO and partner closely with our growth, data, and creative teams. The right person is a sharp operator who’s equally comfortable in a spreadsheet, a Shopify backend, and a conversation with a developer. You don’t need to code, but you need to be fluent enough to move fast—including using AI coding tools to prototype or ship small features yourself when the situation calls for it. What You’ll Own \uD83D\uDCBC Storefront Merchandising - Own the merchandising strategy and execution across Ultra’s DTC site, Amazon, and TikTok Shop. - Manage product listings, PDPs, imagery, copy, and promotional placement to maximize discoverability and conversion. - Build and maintain a merchandising calendar aligned with launches, promotions, and seasonal moments. - Ensure brand consistency and product messaging are airtight across all commerce surfaces. - Partner with creative and brand to optimize content at every stage of the shopping funnel. Conversion Rate Optimization - Own CRO across our key storefronts—identifying friction, forming hypotheses, and running structured tests. - Build a systematic experimentation program: A/B testing, multivariate tests, UX improvements, and funnel analysis. - Use data to diagnose drop-off and prioritize the highest-impact fixes. - Partner with the data team to ensure you have clean, reliable reporting on storefront performance. - Translate customer behavior insights into concrete site and listing improvements. Digital Product & Tech Systems - Own the digital product roadmap for Ultra’s ecommerce experience—what we build, buy, or integrate. - Manage our agency and dev partners: write clear specs, run sprints, and hold execution to a high bar. - Evaluate, implement, and optimize our ecommerce tech stack (apps, integrations, automation tools). - Identify opportunities to architect things more efficiently—simplifying where we’re over-engineered, adding capability where we’re under-built (e.g. SMS). - Use AI coding tools to rapidly prototype or deploy small features without waiting on a full dev cycle. - Stay ahead of platform changes (Shopify, Amazon, TikTok Shop) and proactively adapt our systems. Why You’re a Fit ❓ Experience - 5–8 years in ecommerce, digital product, or DTC operations—ideally at a consumer brand. - Hands-on experience with Shopify (Plus preferred) and at least one major marketplace (Amazon and/or TikTok Shop). - Track record of running CRO programs that moved the needle—not just setting up tests, but improving conversion. - Experience owning or contributing to a digital product roadmap and managing external dev resources. - Familiarity with modern ecommerce tooling: Klaviyo, GA4, Replo or similar landing page tools. Mindset & Approach - You think in systems—you’re always looking for the more elegant, scalable way to do something. - You’re comfortable with ambiguity and can set your own agenda without a lot of hand-holding. - You move fast and ship things—you don’t let perfect be the enemy of good. - You’re as comfortable in the weeds (fixing a PDP, QAing an integration) as you are at the strategic level. - You’re an eager adopter of AI tools—you use them to go faster, not just to seem current. - You have an eye for design and brand—you understand that how something looks is part of how it converts. - Bonus: Experience at a subscription CPG brand. - You embody ULTRA’s values: Move fast. Be data-driven. Take ownership. Build with intention. Compete to win. Why You Should Join ULTRA \uD83D\uDCC8 - Early-Stage, High Ceiling This isn’t a maintenance role. You’ll shape how Ultra sells online from the ground up—storefronts, tech stack, experimentation frameworks. - Category-Defining Brand ULTRA is building the future of functional pouches. You’ll own the digital experience for the brand setting the standard. - Direct Access to Leadership You’ll work directly with the CMO and cross-functional leaders—no layers, no lag. - Ship Fast, See Results Every test, every optimization, every system improvement moves the needle—and you’ll see it in real time. - High-Performance Culture Join a team that plays to win—data-obsessed, resourceful, and relentlessly focused on results. - Aligned Incentives Competitive base, equity, and performance-based bonuses tied to outcomes that matter. Benefits and Perks Benefits include medical, dental, and vision coverage, HSA access, a 401(k), equity, and all the Ultra pouches you could ever want. Equal Employer Opportunity Ultra is proud to be an equal opportunity workplace. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status. We comply with all applicable employment laws, including the NYC Fair Chance Act, and provide reasonable accommodations as required by law.", "summaryDescription" : "Director of Ecommerce & Digital Product at Ultra. Skills: Ecommerce merchandising, Digital product roadmap, Conversion Rate Optimization, Tech systems architecture. Own merchandising strategy and execution. Manage product listings, PDPs, imagery, copy", "createdAt" : "2026-06-16T00:28:46.310", "lastUpdated" : "2026-06-16T11:41:34.020", "ingestTimestamp" : "2026-06-16T00:28:46.310", "mongoId" : "6a305059f292fd229ceef4fd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Merchandising execution", "Product listing management", "Promotional placement", "Testing", "UX improvements", "Customer behavior analysis", "Reporting", "Prototyping", "Feature deployment", "Ecommerce merchandising", "Digital product roadmap", "Conversion Rate Optimization", "Tech systems architecture", "Merchandising strategy", "Site optimization", "Experimentation program", "Funnel analysis", "Tech stack evaluation", "System architecture", "Roadmap planning", "Sprint management", "Functional pouches", "Nicotine-free products", "Consumer CPG", "Subscription CPG", "Shopify Plus", "Klaviyo", "GA4", "Replo" ], "skillCount" : 29, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa908", "title" : "Senior Consultant / Manager - Customer Contact and Ai Experts", "company" : "Baringa", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Customer Contact and AI Expert in London, UK, adjusted for seniority and industry." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T08:58:46.583", "fingerprint" : "077f46ae2afed1e193806e201947cd263c673636e852d4907c7407d068544bde", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/baringa/jobs/4895221101", "externalId" : "4895221101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "rawDescription" : "About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Customer practice are looking for an experienced Senior Consultant or Manager to join the team. Our Customer team is hiring a motivated and talented individual, from Senior Consultants to Manager, to help our clients evolve how they serve their customers in a world increasingly shaped by AI. From rethinking the end-to-end customer journey through to embedding AI into day-to-day operations, we help clients turn ambition into something that actually works. What you will be doing You’ll work side-by-side with clients to identify and drive improves in how customer service operates - understanding demand, journeys and pain points, and identifying where AI can genuinely add value to improve customer outcomes and efficiency. You’ll be designing and delivering real change - not just strategy on paper - getting into the detail of how contact centres run today, and what it takes to make improvement stick. You will be particularly focused on: Reimagining customer service: improving how contact centres operate - from demand management and journeys through to channel mix, automation and service design Applying AI in customer environments: identifying and shaping where AI can add value across voice and digital channels (e. g. IVR, chat, agent assist), with a clear view on what will drive real operational impact Hands-on end-to-end delivery: working across the lifecycle from strategy through to design and implementation - shaping roadmaps, standing up pilots and supporting real-world delivery Owning delivery: leading workstreams or small pods - setting direction, driving progress and being accountable for outcomes Working as one team with clients: leading workshops and aligning stakeholders across Product, Tech and Operations to move delivery forward at pace Supporting growth: contributing to proposals and helping shape new opportunities across customer and AI Supporting others: coaching junior team members and acting as a go-to within your area Your skills and experience We’re looking for people with strong foundations in customer and contact centre transformation, who bring a clear, practical perspective on how AI can be applied to improve service. Strong grounding in customer contact operations: deep understanding of how contact centres run day-to-day across voice and digital channels (sales, service, complaints), including demand drivers, KPIs and operational challenges Applied understanding of AI in service environments: able to identify, shape and prioritise AI use cases (e. g. IVR automation, chatbots, agent assist), with a clear view on feasibility, value and operational impact Experience with customer and AI technologies: understanding of the platforms that enable modern contact centres and AI capabilities, with a practical view of what works in the real world Structured thinking and clear point of view: able to frame problems, form recommendations and communicate clearly to senior stakeholders Strong client delivery: comfortable building high-quality outputs (strategies, roadmaps, business cases) and working at pace in delivery environments Data-driven decision making: using data and insight to identify opportunities, prioritise effectively and guide decisions Building value cases and buy-in: able to articulate clear value and bring stakeholders with you to support change Drive and ownership: comfortable navigating ambiguity, structuring problems and taking responsibility for outcomes Collaboration and stakeholder management: confident working across Product, Technology and Operations, bridging technical and non-technical teams Curiosity for how AI is evolving: keeps up to date with the space and brings practical insight into client work What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com", "summaryDescription" : "Senior Consultant / Manager - Customer Contact and Ai Experts at Baringa", "postedDate" : "2026-06-15T23:15:33.847", "createdAt" : "2026-06-15T23:15:33.847", "lastUpdated" : "2026-06-16T08:58:46.583", "ingestTimestamp" : "2026-06-15T23:15:33.847", "mongoId" : "6a30511af292fd229cefa908", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a306707f292fd229cfb860e", "title" : "Telehealth Substance Use Disorder Counselor", "company" : "Affect", "industry" : "Healthcare", "salary" : { "min" : 55000.0, "max" : 70000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "North Carolina", "locations" : [ "North Carolina", "Remote" ], "certifications" : [ "LCAS", "LMFT", "LCSW", "LCMHC", "LPC" ], "timestamp" : "2026-06-16T06:28:00.318", "fingerprint" : "4f12474660d2080172f2aa7277ed6b71711420e5c2d0fd1d7a700813f51a39c3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/joinaffect/jobs/5261947008", "externalId" : "5261947008", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "technicalSkills" : "Microsoft Office, Google Suite, EMR systems, Telehealth platforms", "professionalSkills" : [ "Clinical documentation", "Treatment planning", "Discharge planning", "Crisis support", "Referral coordination" ], "hardSkillsList" : [ "Individual counseling", "Group counseling", "Intake assessments" ], "hardSkills" : [ { "name" : "Individual counseling", "level" : "intermediate" }, { "name" : "Group counseling", "level" : "intermediate" }, { "name" : "Intake assessments", "level" : "intermediate" } ], "majorSkills" : "Telehealth counseling, Evidence-based curriculum", "majorSkillsList" : [ "Telehealth counseling", "Evidence-based curriculum" ], "coreResponsibilities" : "Conduct intake assessments, Evaluate Member readiness, Determine appropriate level of care, Facilitate group counseling sessions, Facilitate one-on-one counseling sessions, Provide crisis support, Coordinate appropriate referrals, Maintain timely documentation, Maintain accurate documentation, Collaborate with clinical supervisors, Develop individualized treatment plans, Develop discharge plans, Ensure compliance with HIPAA, Ensure compliance with state regulations", "teamCollaboration" : "Collaborative team environment", "domainKnowledge" : "Substance use disorders; Opioid use disorder; Stimulant use disorders; Alcohol use disorder; Cannabis use disorder; Mental health; HIPAA regulations", "domainList" : [ "substance-use-disorders", "opioid-use-disorder", "stimulant-use-disorders", "alcohol-use-disorder", "cannabis-use-disorder", "mental-health", "hipaa-regulations" ], "domainSpecificKnowledge" : [ "Substance use disorders", "Opioid use disorder", "Stimulant use disorders", "Alcohol use disorder", "Cannabis use disorder", "Mental health", "HIPAA regulations" ], "toolProficiency" : [ "Microsoft Office", "Google Suite", "EMR systems", "Telehealth platforms" ], "documentationSkills" : "Timely documentation; Accurate documentation", "continuousLearning" : "Continuing education; Professional development", "problemSolvingSkills" : "Crisis support; Referral coordination", "specialRequirements" : "Private, HIPAA-compliant workspace, Reliable internet", "qualificationsBasic" : "Active and verifiable license in North Carolina, Proficient with Microsoft Office or Google Suite, Proficient with EMR systems, Proficient with telehealth platforms, Have a private, HIPAA-compliant workspace, Have reliable internet", "qualificationsPreferred" : "Active and verifiable license in state of residence if not North Carolina", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Telehealth Substance Use Disorder Counselor – Remote Please note: This is a state-specific application. If you are not currently licensed in North Carolina, we encourage you to visit www.affect.com to view our active openings by state. If you do not see a current opportunity in your state, we still welcome you to submit your information through our General Application for Future Openings, also available on our website. We’d love to keep your details on file for future consideration. About Affect Affect is transforming addiction treatment through an innovative, evidence-based digital program. We specialize in treating substance use disorders, such as opioid use disorder, stimulant use disorders, alcohol use disorder, and cannabis use disorder and we have expanded our services to include high-quality, accessible mental health. By combining mobile technology, counseling, and coordinated medical care, we empower our Members to reclaim their lives in recovery. We’re looking for compassionate and motivated Telehealth Substance Use Disorder (SUD) Counselors to deliver virtual individual and group counseling sessions that support recovery and promote wellness. Key Responsibilities: Conduct intake assessments to evaluate Member readiness and determine appropriate level of care Facilitate group and one-on-one counseling sessions using Affect’s evidence-based curriculum Provide crisis support and coordinate appropriate referrals when needed Maintain timely, accurate documentation in our electronic medical record (EMR) system Collaborate with clinical supervisors on individualized treatment and discharge planning Ensure compliance with HIPAA and all relevant state regulations Applicants must be licensed in their respective state, and all credentials must be verified through the State Board’s website as part of the application process Requirements: Active and verifiable license from one of the following North Carolina licenses: LCAS, LMFT, LCSW, LCMHC, LPC, as well as your state of residence if it is not North Carolina. All credentials must be verified through the State Board’s website as part of the application process Proficient with Microsoft Office or Google Suite, EMR systems, and telehealth platforms Passionate about supporting individuals in recovery and building therapeutic relationships Comfortable working both independently and as part of a collaborative team in a fast-paced, mission-driven startup environment Have a private, HIPAA-compliant workspace and reliable internet The Benefits of Joining Affect The salary range for this full-time position is $55,000 - $70,000 and will commensurate with experience and professional license. Employees may enroll in offered medical, dental, and vision coverage and also provided employer paid life and disability insurance. Employees may enroll in Affect's company’s 401k plan and parental leave is provided. Employees have paid vacation, sick time and company observed holidays. 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If you are not currently licensed in Nebraska, we encourage you to visit www.affect.com to view our active openings by state. If you do not see a current opportunity in your state, we still welcome you to submit your information through our General Application for Future Openings, also available on our website. We’d love to keep your details on file for future consideration. About Affect Affect is transforming addiction treatment through an innovative, evidence-based digital program. We specialize in treating substance use disorders, such as opioid use disorder, stimulant use disorders, alcohol use disorder, and cannabis use disorder and we have expanded our services to include high-quality, accessible mental health. By combining mobile technology, counseling, and coordinated medical care, we empower our Members to reclaim their lives in recovery. 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Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T06:59:12.580", "fingerprint" : "2e174fd05c1f21e8db855aac5110b7cc12d59e37cbbe2d13e98427dfac84e53a", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=108283", "externalId" : "108283", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "technicalSkills" : "Brandwatch, Microsoft Office Suite, CRM software", "professionalSkills" : [ "Customer communication processes", "Customer feedback analysis", "Reporting" ], "hardSkillsList" : [ "Video editing", "Writing", "Editing" ], "hardSkills" : [ { "name" : "Video editing", "level" : "intermediate" }, { "name" : "Writing", "level" : "intermediate" }, { "name" : "Editing", "level" : "intermediate" } ], "majorSkills" : "Customer communication, Video creation, Social media monitoring", "majorSkillsList" : [ "Customer communication", "Video creation", "Social media monitoring" ], "coreResponsibilities" : "Review customer communications, Draft customer communications, Edit customer communications, Plan videos, Script videos, Produce videos, Gather customer feedback, Gather sentiment trends, Summarize findings, Share key insights, Coordinate updates, Obtain approvals, Maintain communication log, Track communication metrics, Present actionable insights, Assist in reporting improvements", "teamCollaboration" : "Partner with stakeholders; Coordinate with Legal; Coordinate with Compliance; Coordinate with Marketing; Coordinate with Operations", "domainKnowledge" : "Customer experience principles; Brand voice; Brand tone", "domainList" : [ "customer-experience-principles", "brand-voice", "brand-tone" ], "domainSpecificKnowledge" : [ "Customer experience principles", "Brand voice", "Brand tone" ], "toolProficiency" : [ "Brandwatch", "Adobe Premiere Pro", "After Effects", "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "communicationSkills" : "Customer friendly messaging; Empathetic messaging; Engaging brand voice", "continuousLearning" : "Tuition reimbursement", "outcomesObjectives" : "Enhance customer satisfaction; Enhance customer retention; Enhance brand loyalty; Enhance customer understanding", "qualificationsBasic" : "2-4 years related experience, Hands-on video creation experience, Experience using Brandwatch, Bachelor's degree or equivalent experience, Exceptional writing and editing skills, Proficiency in Microsoft Office Suite, Proficiency in CRM software, Ability to handle multiple tasks, Ability to prioritize effectively, Attention to detail, Customer-centric approach", "qualificationsPreferred" : "Training in UX writing a plus, Certification in UX writing a plus, Training in video editing a plus, Certification in video editing a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Customer Experience Communication Associate supports the company’s customer experience strategy by ensuring all customer facing content from letters, emails, digital messages, and “how to” videos deliver a consistent, empathetic and engaging brand voice that enhances the overall customer experience. This role will partner with cross-functional stakeholders to ensure message alignment and consistency across communication channels. What You Will Do 1. Customer Communication Management : Review, draft and edit customer communications, (emails, letters, digital messages), ensuring they are clear, consistent, and customer friendly and enhance customer satisfaction, retention, and brand loyalty. 2. Digital & Video Content Creation : Plan, script, and produce “how-to” videos utilizing storytelling and video creation tools to simplify complex topics and enhance customer understanding of basic tasks (e.g., how to make an online payment). 3. Social Media Monitoring (Brandwatch): Gather customer feedback and sentiment trends from social media platforms (e.g., Facebook, X/Twitter, LinkedIN, Reddit) using Brandwatch tool. Summarize findings and share key insights with stakeholders to enhance customer experience. 4. Cross-Functional Collaboration : Partner with internal stakeholders (Legal, Compliance, Marketing, Operations) to coordinate updates, obtain approvals to ensure aligned messaging, smooth implementation of new communication initiatives and consistency across communication channels. 5. Reporting & Documentation: Maintain a log of all updated communications, track communication performance metrics, present actionable insights to leadership and assist in reporting improvements. What You Will Bring · Minimum 2-4 years’ related experience in customer communication processes, communication material and customer feedback analysis and reporting. · Hands-on experience creating videos (tutorials, explainers, or training videos), · Experience using social listening tool Brandwatch · Bachelor's degree in business, communications or related field; or equivalent work experience. · Training or certification in UX writing, or video editing a plus. · Exceptional writing and editing skills, with a strong grasp of tone, clarity, and empathy. · Proficiency in video editing tools (Adobe Premiere Pro, After Effects) · Understanding of brand voice, tone, and customer experience principles. · Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) software. · Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. · Strong attention to detail with a customer-centric approach. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Customer Experience Communication Associate at Hyundai Capital America. Skills: Customer communication, Video creation, Social media monitoring. Review customer communications. Draft customer communications", "createdAt" : "2026-06-14T00:59:03.847", "lastUpdated" : "2026-06-15T06:59:12.580", "ingestTimestamp" : "2026-06-14T00:59:03.847", "mongoId" : "694ae6ce70f0b99d589b27cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 71000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Video editing", "Writing", "Editing", "Customer communication", "Video creation", "Social media monitoring", "Customer communication processes", "Customer feedback analysis", "Reporting", "Customer experience principles", "Brand voice", "Brand tone", "Brandwatch", "Adobe Premiere Pro", "After Effects", "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309779f292fd229c0dcd1b", "title" : "VP of Customer Success", "company" : "AvidXchange, Inc.", "industry" : "FinTech", "salary" : { "min" : 230000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a VP of Customer Success in Charlotte, United States, adjusted for the FinTech industry and company size." }, "location" : "Charlotte, North Carolina, United States", "locations" : [ "Charlotte", "North Carolina", "United States" ], "timestamp" : "2026-06-16T12:37:30.463", "fingerprint" : "36d87342675f9d0da666e37923832e2ae531e53b9e454710a15ea13e01eb61f9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/avidxchangeinc/jobs/5163317007", "externalId" : "5163317007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 12, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "rawDescription" : "Overview AvidXchange is seeking a VP of Customer Success to be the driving force behind our mission to deliver unparalleled customer experiences. This is a unique opportunity to shape the future of our company’s relationship with our customers. You will have ownership of the end-to-end Customer Success strategy, from developing a robust framework to ensuring its flawless execution. We are looking for a leader who can build upon the current foundational practices in place, see beyond the status quo and envision a future where our Customer Success team is a benchmark for excellence in the industry. Your role will be to create and implement a strategy that not only enhances our current operations but also anticipates and meets the evolving needs of our customers. This is a transformational opportunity for a dynamic leader who wants to leave a lasting impact and build something truly exceptional. What you'll do: Develop and implement a comprehensive customer success strategy that aligns with the company's overall goals and objectives. Lead, mentor, and develop a hybrid, multi-location, high-performing Customer Success team, fostering a culture of continuous improvement and excellence. Collaborate with Product, Revenue Operations, Account Managers, Marketing, and critical partners to ensure a seamless customer experience and address customer issues proactively. Implement industry best practices and innovative approaches to customer success, staying ahead of trends and competitors. Drive customer adoption of the products, retention and growth strategies to increase lifetime value and reduce churn. Utilize customer data and analytics to inform decision-making and identify opportunities for improving customer satisfaction and success. Define and track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives and report on progress to senior leadership. Establish and maintain a robust feedback loop with customers to continually enhance the product and service offerings. Serve as the voice of the customer within the organization, ensuring customer needs, resolving customer escalations with urgency, and feedback are effectively communicated and addressed. What we're looking for: Minimum of 12 years of experience in customer success, account management, or related roles within the fintech industry, with at least 5 years in a leadership position. Bachelor’s degree in Business, Marketing, or a related field. MBA (or related) preferred. Proven track record of building and leading high-performing teams with a focus on customer success. Ability to think strategically and execute methodically, balancing long-term goals with short-term priorities. Deep understanding of customer-centric strategies and the ability to drive customer satisfaction and loyalty. Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions. Demonstrated ability to work collaboratively across departments and influence stakeholders at all levels of the organization. Proficiency with customer success platforms, CRM systems, and other relevant technology tools. 25% - 40% travel required (Customer visits, training / team activities in Charlotte, NC headquarters) About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. Who you are: A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What you’ll get: AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place. AvidXers enjoy: 18 days PTO* 11 Holidays (8 company recognized & 3 floating holidays) 16 hours per year of paid Volunteer Time Off (VTO) Competitive Healthcare High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 100% AvidXchange paid Dental Base Plan Coverage 100% AvidXchange paid Life Insurance 100% AvidXchange paid Long-Term Disability 100% AvidXchange paid Short-Term Disability Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2% Parental Leave: 8 weeks 100% paid by AvidXchange** Discounts on Pet, Home, and Auto insurance WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more Onsite gym fitness center, yoga studio, and basketball court Tuition Reimbursement up to the federal maximum of $5,250*** Hybrid Workplace Flexibility Free parking *Fully granted from beginning of year, pro-rated if hired mid-year **Must be full-time for at least 3 months ***Must be full-time for at least one year Equal Employment Opportunity AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.", "summaryDescription" : "VP of Customer Success at AvidXchange, Inc.", "postedDate" : "2026-06-16T03:15:50.015", "createdAt" : "2026-06-16T03:15:50.015", "lastUpdated" : "2026-06-16T12:37:30.463", "ingestTimestamp" : "2026-06-16T03:15:50.015", "mongoId" : "6a309779f292fd229c0dcd1b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 230000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308d16f292fd229c09ef8b", "title" : "Digital Customer Engagement Specialist (IGT1)", "company" : "Kyriba", "industry" : "Information Technology And Services", "salary" : { "min" : 2000000.0, "max" : 3500000.0, "currency" : "LKR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Digital Customer Engagement Specialist in Colombo, Sri Lanka, adjusted for the SaaS industry." }, "location" : "Colombo, Western Province, LK", "locations" : [ "Colombo", "Western Province", "LK" ], "timestamp" : "2026-06-16T11:58:54.688", "fingerprint" : "86574083ff37a1bba42eb2829022a1febdff693949527d756987344362cb9624", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IFS1/744000132168602-digital-customer-engagement-specialist-igt1-", "externalId" : "744000132168602", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Colombo", "state" : "Western Province", "country" : "Sri Lanka", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "6.9388614,79.8542005" } ], "locationText" : "Colombo, Western Province, Sri Lanka", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "AI", "professionalSkills" : [ "Customer insights", "Value realization", "Strategic engagement", "Data analysis", "Business intelligence", "Customer success", "Customer operations", "SaaS analytics", "Financial modeling", "Risk assessment", "Customer onboarding", "Customer retention", "Customer expansion", "Customer adoption", "Customer value", "Customer reporting", "Customer insights generation", "Value tracking", "Workflow optimization" ], "hardSkillsList" : [ "Product usage analysis", "Adoption trend analysis", "Customer health analysis", "Engagement data analysis", "Data translation", "Data visualization", "Customer ROI analysis", "Business impact analysis", "Customer lifecycle management", "Customer education", "Customer journey design", "Time-to-value analysis", "Operational automation", "Analytical automation", "Process building", "Reporting automation", "Insights automation", "Value tracking automation", "AI workflow development", "Autonomous agent development", "Team productivity improvement", "Customer health monitoring", "Risk identification", "Opportunity identification" ], "hardSkills" : [ { "name" : "Product usage analysis", "level" : "intermediate" }, { "name" : "Adoption trend analysis", "level" : "intermediate" }, { "name" : "Customer health analysis", "level" : "intermediate" }, { "name" : "Engagement data analysis", "level" : "intermediate" }, { "name" : "Data translation", "level" : "intermediate" }, { "name" : "Data visualization", "level" : "intermediate" }, { "name" : "Customer ROI analysis", "level" : "intermediate" }, { "name" : "Business impact analysis", "level" : "intermediate" }, { "name" : "Customer lifecycle management", "level" : "intermediate" }, { "name" : "Customer education", "level" : "intermediate" }, { "name" : "Customer journey design", "level" : "intermediate" }, { "name" : "Time-to-value analysis", "level" : "intermediate" }, { "name" : "Operational automation", "level" : "intermediate" }, { "name" : "Analytical automation", "level" : "intermediate" }, { "name" : "Process building", "level" : "intermediate" }, { "name" : "Reporting automation", "level" : "intermediate" }, { "name" : "Insights automation", "level" : "intermediate" }, { "name" : "Value tracking automation", "level" : "intermediate" }, { "name" : "AI workflow development", "level" : "intermediate" }, { "name" : "Autonomous agent development", "level" : "intermediate" }, { "name" : "Team productivity improvement", "level" : "intermediate" }, { "name" : "Customer health monitoring", "level" : "intermediate" }, { "name" : "Risk identification", "level" : "intermediate" }, { "name" : "Opportunity identification", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Data Analysis, Digital Engagement, Automation", "majorSkillsList" : [ "Customer Success", "Data Analysis", "Digital Engagement", "Automation" ], "coreResponsibilities" : "Analyze product usage, Analyze adoption trends, Analyze customer health indicators, Analyze engagement data, Identify opportunities for customer value, Identify risk signals, Identify adoption gaps, Identify expansion opportunities, Translate complex customer data, Support strategic customer conversations, Partner with Customer Engagement Executives, Partner with Account Managers, Drive stronger customer outcomes, Drive business value realization, Develop Business Review materials, Develop executive-ready presentations, Create data-driven narratives, Demonstrate customer ROI, Demonstrate adoption progress, Demonstrate business impact, Support customer-facing programs, Strengthen engagement throughout lifecycle, Manage high-volume portfolio, Execute scalable customer programs, Support onboarding initiatives, Support adoption initiatives, Support renewal readiness, Support customer education initiatives, Design customer journeys, Drive faster time-to-value, Drive long-term customer success, Leverage AI technologies, Improve engagement at scale, Identify automation opportunities, Automate operational activities, Automate analytical activities, Build repeatable processes, Develop AI-powered workflows, Implement AI-powered workflows, Develop autonomous agents, Implement autonomous agents, Increase customer touchpoints, Improve team productivity, Drive digital customer success strategy, Drive AI-enabled customer success strategy, Manage broad book of business, Monitor customer health, Identify and address risks, Uncover opportunities for expansion, Act quickly on customer signals, Deliver timely engagement, Deliver impactful engagement", "teamCollaboration" : "Global teams; Multiple time zones; Customer Engagement Executives; Account Managers", "domainKnowledge" : "Treasury management; Cash management; Payments; Liquidity; Finance operations; Financial workflows", "domainList" : [ "treasury-management", "cash-management", "payments", "liquidity", "finance-operations", "financial-workflows" ], "domainSpecificKnowledge" : [ "Treasury management", "Cash management", "Payments", "Liquidity", "Finance operations", "Financial workflows" ], "toolProficiency" : [ "Salesforce", "Gainsight" ], "communicationSkills" : "Executive presentations; Data-driven narratives", "problemSolvingSkills" : "Solving complex customer challenges", "outcomesObjectives" : "Drive adoption; Drive retention; Drive expansion; Drive measurable business value; Achieve greater value; Strengthen engagement; Drive faster time-to-value; Drive long-term success; Improve engagement at scale; Increase customer touchpoints; Improve team productivity; Customer adoption; Customer retention; Customer growth; Address risks early; Uncover expansion opportunities; Deliver timely engagement; Deliver impactful engagement", "qualificationsBasic" : "3–6 years Customer Success experience, 3–6 years Customer Operations experience, 3–6 years SaaS Analytics experience, 3–6 years Business Intelligence experience, 3–6 years related customer-facing SaaS role, Experience in high-volume environments, Experience in scaled customer success environments, Analytical skills, Ability to interpret product usage data, Ability to interpret customer engagement metrics, Ability to interpret business performance indicators, Experience building executive-ready presentations, Experience building reports, Experience building dashboards, Experience building customer insights, Familiarity with Salesforce, Familiarity with Gainsight, Familiarity with similar CRM platforms, Excellent written communication skills, Excellent verbal communication skills, Ability to work across global teams, Ability to work multiple time zones, Comfortable in fast-paced environment, Comfortable in data-driven environment", "qualificationsPreferred" : "SaaS environment experience, Cloud software environment experience, Fintech environment experience, Treasury management experience, Cash management experience, Payments experience, Financial technology environment experience, Understanding of treasury management, Understanding of cash management, Understanding of payments, Understanding of liquidity, Understanding of finance operations, Understanding of financial workflows, Familiarity with customer health scoring, Familiarity with retention metrics, Familiarity with customer lifecycle management, Familiarity with adoption analytics, Experience supporting digital customer success, Experience supporting scaled engagement programs, Exposure to AI tools, Exposure to automation platforms, Exposure to customer engagement technologies, Exposure to workflow optimization solutions, Experience leveraging AI", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About IGT1: IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates and also a sister company of IFS. At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class products and services, and creates long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. About the Client: Kyriba Kyriba empowers CFOs and their teams to transform how they activate liquidity as a dynamic, real-time vehicle for growth and value creation, while protecting against financial risk. Kyriba's pioneering Active Liquidity Network connects internal applications for treasury, risk, payments, and working capital with vital external sources such as banks, ERPs, trading platforms, and market data providers. At Kyriba, we believe that every team member plays a role in driving innovation and delivering exceptional value to our customers worldwide. Joining our Sri Lanka team means becoming part of a global fintech leader committed to excellence, collaboration, and continuous learning. About the Role: This is an exciting opportunity to join a fast-growing, SaaS company where customer success, data, automation, and AI come together to create exceptional customer experiences. Treasury, cash management, payments, or broader finance experience is desirable, as many of our customers operate within complex financial environments. Reporting to the Director, Customer Engagement, EMEA, you'll sit at the intersection of customer strategy, analytics, operations, content, and technology, helping us build scalable customer engagement programs that drive adoption, retention, expansion, and measurable business value. This role is ideal for someone who enjoys solving complex customer challenges through data, digital engagement, automation, and innovative thinking. Drive Customer Insights & Value Realization * Analyze product usage, adoption trends, customer health indicators, and engagement data to uncover actionable insights. * Identify opportunities for customers to achieve greater value through deeper product adoption. * Surface risk signals, adoption gaps, and expansion opportunities across customer segments. * Translate complex customer data into clear recommendations that support strategic customer conversations. * Partner with Customer Engagement Executives (CEEs) and Account Managers (AMs) to drive stronger customer outcomes and business value realization. Enable Strategic Customer Engagement * Develop Business Review (BR) materials and executive-ready presentations. * Create compelling, data-driven narratives that demonstrate customer ROI, adoption progress, and business impact. * Support customer-facing programs that strengthen engagement throughout the customer lifecycle. Scale Digital Customer Success * Manage a high-volume portfolio of customer relationships through digital-first engagement strategies. * Execute scalable customer programs using automation, webinars, office hours, playbooks, and targeted campaigns. * Support onboarding, adoption, renewal readiness, and customer education initiatives. * Help design customer journeys that drive faster time-to-value and long-term success. * Leverage AI-powered customer success technologies to improve engagement at scale. Improve Efficiency Through Automation & AI * Identify opportunities to automate operational and analytical activities currently performed manually by Customer Success teams. * Build repeatable processes for customer reporting, insights generation, and value tracking. * Develop and implement AI-powered workflows and autonomous agents that increase customer touchpoints while improving team productivity. * Help drive the organization's digital and AI-enabled customer success strategy. Own Customer Outcomes * Manage a broad book of business with a focus on customer adoption, retention, and growth. * Monitor customer health using platforms such as Gainsight and Salesforce. * Identify and address risks early while uncovering opportunities for expansion. * Act quickly on customer signals to deliver timely and impactful engagement. ## Qualifications Required Qualifications * 3–6 years of experience in Customer Success, Customer Operations, SaaS Analytics, Business Intelligence, or a related customer-facing SaaS role. * Experience working within high-volume or scaled customer success environments. * Strong analytical skills with the ability to interpret product usage data, customer engagement metrics, and business performance indicators. * Experience building executive-ready presentations, reports, dashboards, and customer insights. * Familiarity with Customer Success and CRM platforms such as Salesforce, Gainsight, or similar technologies. * Excellent written and verbal communication skills. * Ability to work effectively across global teams and multiple time zones. * Comfortable operating in a fast-paced, data-driven environment. Preferred Experience * Experience working within a SaaS, cloud software, fintech, treasury, payments, or financial technology environment. * Understanding of treasury management, cash management, payments, liquidity, finance operations, or related financial workflows. * Familiarity with customer health scoring, retention metrics, customer lifecycle management, and adoption analytics. * Experience supporting digital customer success or scaled engagement programs. * Exposure to AI tools, automation platforms, customer engagement technologies, and workflow optimization solutions. * Experience leveraging AI to improve operational efficiency and customer outcomes. ## Additional Information We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP", "summaryDescription" : "Digital Customer Engagement Specialist (IGT1) at Kyriba. Skills: Customer Success, Data Analysis, Digital Engagement, Automation. Analyze product usage. Analyze adoption trends", "postedDate" : "2026-06-15T11:00:06.000", "createdAt" : "2026-06-16T03:35:11.105", "lastUpdated" : "2026-06-16T11:58:54.688", "ingestTimestamp" : "2026-06-16T03:35:11.105", "mongoId" : "6a308d16f292fd229c09ef8b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Product usage analysis", "Adoption trend analysis", "Customer health analysis", "Engagement data analysis", "Data translation", "Data visualization", "Customer ROI analysis", "Business impact analysis", "Customer lifecycle management", "Customer education", "Customer journey design", "Time-to-value analysis", "Operational automation", "Analytical automation", "Process building", "Reporting automation", "Insights automation", "Value tracking automation", "AI workflow development", "Autonomous agent development", "Team productivity improvement", "Customer health monitoring", "Risk identification", "Opportunity identification", "Customer Success", "Data Analysis", "Digital Engagement", "Automation", "Customer insights", "Value realization", "Strategic engagement", "Data analysis", "Business intelligence", "Customer success", "Customer operations", "SaaS analytics", "Financial modeling", "Risk assessment", "Customer onboarding", "Customer retention", "Customer expansion", "Customer adoption", "Customer value", "Customer reporting", "Customer insights generation", "Value tracking", "Workflow optimization", "Treasury management", "Cash management", "Payments", "Liquidity", "Finance operations", "Financial workflows", "Salesforce", "Gainsight" ], "skillCount" : 55, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30685df292fd229cfc3aa8", "title" : "Digital Customer Engagement Specialist (IGT1)", "company" : "Kyriba", "industry" : "Information Technology And Services", "salary" : { "min" : 2200000.0, "max" : 3500000.0, "currency" : "LKR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Digital Customer Engagement Specialist in Colombo, Sri Lanka, adjusted for the SaaS industry." }, "location" : "Colombo, Western Province, LK", "locations" : [ "Colombo", "Western Province", "LK" ], "timestamp" : "2026-06-16T09:40:06.727", "fingerprint" : "d835c8e55cc75161f3ec6ec404039401d4f3b53654d771e88441b0c3828fda15", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IFS1/744000132168602-digital-customer-engagement-specialist-igt1-", "externalId" : "744000132168602", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Colombo", "state" : "Western Province", "country" : "Sri Lanka", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "6.9388614,79.8542005" } ], "locationText" : "Colombo, Western Province, Sri Lanka", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "AI", "professionalSkills" : [ "Customer insights", "Value realization", "Customer engagement", "Data analysis", "Business value", "Customer outcomes", "Business review", "Customer ROI", "Adoption progress", "Business impact", "Customer lifecycle", "Customer education", "Time-to-value", "Operational efficiency", "Analytical activities", "Insights generation", "Value tracking", "Team productivity" ], "hardSkillsList" : [ "Product usage analysis", "Adoption trend analysis", "Customer health analysis", "Engagement data analysis", "Data translation", "Customer data analysis", "Customer reporting", "Risk signal identification", "Adoption gap identification", "Expansion opportunity identification", "Customer value realization", "Customer adoption", "Customer retention", "Customer growth", "Customer health monitoring", "Risk identification", "Opportunity identification", "Customer signal response" ], "hardSkills" : [ { "name" : "Product usage analysis", "level" : "intermediate" }, { "name" : "Adoption trend analysis", "level" : "intermediate" }, { "name" : "Customer health analysis", "level" : "intermediate" }, { "name" : "Engagement data analysis", "level" : "intermediate" }, { "name" : "Data translation", "level" : "intermediate" }, { "name" : "Customer data analysis", "level" : "intermediate" }, { "name" : "Customer reporting", "level" : "intermediate" }, { "name" : "Risk signal identification", "level" : "intermediate" }, { "name" : "Adoption gap identification", "level" : "intermediate" }, { "name" : "Expansion opportunity identification", "level" : "intermediate" }, { "name" : "Customer value realization", "level" : "intermediate" }, { "name" : "Customer adoption", "level" : "intermediate" }, { "name" : "Customer retention", "level" : "intermediate" }, { "name" : "Customer growth", "level" : "intermediate" }, { "name" : "Customer health monitoring", "level" : "intermediate" }, { "name" : "Risk identification", "level" : "intermediate" }, { "name" : "Opportunity identification", "level" : "intermediate" }, { "name" : "Customer signal response", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Data Analysis, Digital Engagement, Automation", "majorSkillsList" : [ "Customer Success", "Data Analysis", "Digital Engagement", "Automation" ], "coreResponsibilities" : "Analyze product usage, Analyze adoption trends, Analyze customer health indicators, Analyze engagement data, Uncover actionable insights, Identify opportunities for customers, Achieve greater value, Surface risk signals, Surface adoption gaps, Surface expansion opportunities, Translate complex customer data, Support strategic customer conversations, Partner with Customer Engagement Executives, Partner with Account Managers, Drive stronger customer outcomes, Drive business value realization, Develop Business Review materials, Develop executive-ready presentations, Create compelling data-driven narratives, Demonstrate customer ROI, Demonstrate adoption progress, Demonstrate business impact, Support customer-facing programs, Strengthen engagement throughout customer lifecycle, Manage high-volume portfolio, Execute scalable customer programs, Support onboarding initiatives, Support adoption initiatives, Support renewal readiness initiatives, Support customer education initiatives, Design customer journeys, Drive faster time-to-value, Drive long-term success, Leverage AI-powered technologies, Improve engagement at scale, Identify automation opportunities, Automate operational activities, Automate analytical activities, Build repeatable processes, Implement AI-powered workflows, Implement autonomous agents, Increase customer touchpoints, Improve team productivity, Drive digital customer success strategy, Drive AI-enabled customer success strategy, Manage broad book of business, Monitor customer health, Address risks early, Uncover opportunities for expansion, Act quickly on customer signals, Deliver timely engagement, Deliver impactful engagement", "teamCollaboration" : "Global teams; Customer Engagement Executives; Account Managers", "domainKnowledge" : "Treasury management; Cash management; Payments; Liquidity; Finance operations; Financial workflows", "domainList" : [ "treasury-management", "cash-management", "payments", "liquidity", "finance-operations", "financial-workflows" ], "domainSpecificKnowledge" : [ "Treasury management", "Cash management", "Payments", "Liquidity", "Finance operations", "Financial workflows" ], "toolProficiency" : [ "Salesforce", "Gainsight" ], "communicationSkills" : "Executive presentations; Data-driven narratives", "problemSolvingSkills" : "Solving complex customer challenges", "outcomesObjectives" : "Drive adoption; Drive retention; Drive expansion; Drive measurable business value; Achieve greater value; Strengthen engagement; Drive faster time-to-value; Drive long-term success; Improve engagement at scale; Increase customer touchpoints; Improve team productivity; Customer adoption; Customer retention; Customer growth", "qualificationsBasic" : "3–6 years Customer Success experience, 3–6 years Customer Operations experience, 3–6 years SaaS Analytics experience, 3–6 years Business Intelligence experience, 3–6 years related customer-facing SaaS role experience, Experience in high-volume or scaled customer success environments, Analytical skills, Ability to interpret product usage data, Ability to interpret customer engagement metrics, Ability to interpret business performance indicators, Experience building executive-ready presentations, Experience building reports, Experience building dashboards, Experience building customer insights, Familiarity with Customer Success platforms, Familiarity with CRM platforms, Excellent written communication skills, Excellent verbal communication skills, Ability to work effectively across global teams, Ability to work across multiple time zones, Comfortable operating in a fast-paced environment, Comfortable operating in a data-driven environment", "qualificationsPreferred" : "SaaS environment experience, Cloud software environment experience, Fintech environment experience, Treasury management experience, Cash management experience, Payments experience, Liquidity experience, Finance operations experience, Related financial workflows experience, Understanding of customer health scoring, Understanding of retention metrics, Understanding of customer lifecycle management, Understanding of adoption analytics, Experience supporting digital customer success programs, Experience supporting scaled engagement programs, Exposure to AI tools, Exposure to automation platforms, Exposure to customer engagement technologies, Exposure to workflow optimization solutions, Experience leveraging AI for operational efficiency, Experience leveraging AI for customer outcomes", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About IGT1: IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates and also a sister company of IFS. At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class products and services, and creates long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. About the Client: Kyriba Kyriba empowers CFOs and their teams to transform how they activate liquidity as a dynamic, real-time vehicle for growth and value creation, while protecting against financial risk. Kyriba's pioneering Active Liquidity Network connects internal applications for treasury, risk, payments, and working capital with vital external sources such as banks, ERPs, trading platforms, and market data providers. At Kyriba, we believe that every team member plays a role in driving innovation and delivering exceptional value to our customers worldwide. Joining our Sri Lanka team means becoming part of a global fintech leader committed to excellence, collaboration, and continuous learning. About the Role: This is an exciting opportunity to join a fast-growing, SaaS company where customer success, data, automation, and AI come together to create exceptional customer experiences. Treasury, cash management, payments, or broader finance experience is desirable, as many of our customers operate within complex financial environments. Reporting to the Director, Customer Engagement, EMEA, you'll sit at the intersection of customer strategy, analytics, operations, content, and technology, helping us build scalable customer engagement programs that drive adoption, retention, expansion, and measurable business value. This role is ideal for someone who enjoys solving complex customer challenges through data, digital engagement, automation, and innovative thinking. Drive Customer Insights & Value Realization * Analyze product usage, adoption trends, customer health indicators, and engagement data to uncover actionable insights. * Identify opportunities for customers to achieve greater value through deeper product adoption. * Surface risk signals, adoption gaps, and expansion opportunities across customer segments. * Translate complex customer data into clear recommendations that support strategic customer conversations. * Partner with Customer Engagement Executives (CEEs) and Account Managers (AMs) to drive stronger customer outcomes and business value realization. Enable Strategic Customer Engagement * Develop Business Review (BR) materials and executive-ready presentations. * Create compelling, data-driven narratives that demonstrate customer ROI, adoption progress, and business impact. * Support customer-facing programs that strengthen engagement throughout the customer lifecycle. Scale Digital Customer Success * Manage a high-volume portfolio of customer relationships through digital-first engagement strategies. * Execute scalable customer programs using automation, webinars, office hours, playbooks, and targeted campaigns. * Support onboarding, adoption, renewal readiness, and customer education initiatives. * Help design customer journeys that drive faster time-to-value and long-term success. * Leverage AI-powered customer success technologies to improve engagement at scale. Improve Efficiency Through Automation & AI * Identify opportunities to automate operational and analytical activities currently performed manually by Customer Success teams. * Build repeatable processes for customer reporting, insights generation, and value tracking. * Develop and implement AI-powered workflows and autonomous agents that increase customer touchpoints while improving team productivity. * Help drive the organization's digital and AI-enabled customer success strategy. Own Customer Outcomes * Manage a broad book of business with a focus on customer adoption, retention, and growth. * Monitor customer health using platforms such as Gainsight and Salesforce. * Identify and address risks early while uncovering opportunities for expansion. * Act quickly on customer signals to deliver timely and impactful engagement. ## Qualifications Required Qualifications * 3–6 years of experience in Customer Success, Customer Operations, SaaS Analytics, Business Intelligence, or a related customer-facing SaaS role. * Experience working within high-volume or scaled customer success environments. * Strong analytical skills with the ability to interpret product usage data, customer engagement metrics, and business performance indicators. * Experience building executive-ready presentations, reports, dashboards, and customer insights. * Familiarity with Customer Success and CRM platforms such as Salesforce, Gainsight, or similar technologies. * Excellent written and verbal communication skills. * Ability to work effectively across global teams and multiple time zones. * Comfortable operating in a fast-paced, data-driven environment. Preferred Experience * Experience working within a SaaS, cloud software, fintech, treasury, payments, or financial technology environment. * Understanding of treasury management, cash management, payments, liquidity, finance operations, or related financial workflows. * Familiarity with customer health scoring, retention metrics, customer lifecycle management, and adoption analytics. * Experience supporting digital customer success or scaled engagement programs. * Exposure to AI tools, automation platforms, customer engagement technologies, and workflow optimization solutions. * Experience leveraging AI to improve operational efficiency and customer outcomes. ## Additional Information We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP", "summaryDescription" : "Digital Customer Engagement Specialist (IGT1) at Kyriba. Skills: Customer Success, Data Analysis, Digital Engagement, Automation. Analyze product usage. Analyze adoption trends", "postedDate" : "2026-06-15T11:00:06.000", "createdAt" : "2026-06-16T00:06:51.202", "lastUpdated" : "2026-06-16T09:40:06.727", "ingestTimestamp" : "2026-06-16T00:06:51.202", "mongoId" : "6a30685df292fd229cfc3aa8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Product usage analysis", "Adoption trend analysis", "Customer health analysis", "Engagement data analysis", "Data translation", "Customer data analysis", "Customer reporting", "Risk signal identification", "Adoption gap identification", "Expansion opportunity identification", "Customer value realization", "Customer adoption", "Customer retention", "Customer growth", "Customer health monitoring", "Risk identification", "Opportunity identification", "Customer signal response", "Customer Success", "Data Analysis", "Digital Engagement", "Automation", "Customer insights", "Value realization", "Customer engagement", "Data analysis", "Business value", "Customer outcomes", "Business review", "Customer ROI", "Adoption progress", "Business impact", "Customer lifecycle", "Customer education", "Time-to-value", "Operational efficiency", "Analytical activities", "Insights generation", "Value tracking", "Team productivity", "Treasury management", "Cash management", "Payments", "Liquidity", "Finance operations", "Financial workflows", "Salesforce", "Gainsight" ], "skillCount" : 48, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a309c90f292fd229c0fbd51", "title" : "Manager of Customer Support", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Customer Support in the US SaaS industry, adjusted for remote work and manager seniority." }, "location" : "US-Remote", "locations" : [ "US-Remote" ], "timestamp" : "2026-06-16T11:12:22.262", "fingerprint" : "a5fd64890d58ee9fc433bef4ebeb25bc7bc696a033f52779b7929afa905e67f1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7768747003", "externalId" : "7768747003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "experienceMinYears" : 5, "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Company Description At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305098f292fd229cef28db", "title" : "Manager, Organic Community & Channel Strategy", "company" : "Jerry.ai", "industry" : "Marketing", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Palo Alto, California", "locations" : [ "Palo Alto, California", "Austin, Texas", "New York, New York", "Chicago, Illinois", "San Jose, California", "Los Angeles, California", "Boston, Massachusetts" ], "timestamp" : "2026-06-16T08:45:54.915", "fingerprint" : "28ce9467a739d030427bf954359e97afa1d75b677d18f24673f55fa29ab18a78", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/jerry.ai/af909c62-ddcb-4f4d-a06b-99a777275e88/application", "externalId" : "af909c62-ddcb-4f4d-a06b-99a777275e88", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Palo Alto", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.4443293,-122.1598465" } ], "locationText" : "Palo Alto, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceLevel" : "Manager", "professionalSkills" : [ "Platform native", "Strategic operator", "SEO", "LLM citation" ], "hardSkillsList" : [ "Community management", "Organic social", "Content strategy", "Engagement strategy" ], "hardSkills" : [ { "name" : "Community management", "level" : "intermediate" }, { "name" : "Organic social", "level" : "intermediate" }, { "name" : "Content strategy", "level" : "intermediate" }, { "name" : "Engagement strategy", "level" : "intermediate" } ], "majorSkills" : "Community strategy, Channel strategy, Organic presence", "majorSkillsList" : [ "Community strategy", "Channel strategy", "Organic presence" ], "coreResponsibilities" : "Build organic presence, Grow organic presence, Develop community playbook, Grow subreddits, Build content strategy, Build engagement strategy, Leverage AI, Work with Growth teams, Work with Content teams, Ensure consistency across channels, Measure sentiment, Measure share of voice, Measure referral traffic, Measure LLM citation", "teamCollaboration" : "Growth teams; Content teams", "domainKnowledge" : "Car ownership; Car insurance; Car repair", "domainList" : [ "car-ownership", "car-insurance", "car-repair" ], "domainSpecificKnowledge" : [ "Car ownership", "Car insurance", "Car repair" ], "qualificationsBasic" : "3+ years community management, 3+ years organic social", "qualificationsPreferred" : "Fintech experience preferred, Insurtech experience preferred, Consumer facing category experience preferred, Regulated category experience preferred", "remoteFriendly" : true, "rawDescription" : "Why we exist: More than 80% of Americans own a car and see it as a fundamental necessity, yet the experience of owning one is stuck in the 90s. Every part of the user journey (shopping for a car, insurance, repairs, etc) is complicated, fragmented, and time-consuming, and the costs are staggering. In 2025, the cost of owning a car was more than 20% of the average household income, after tax. At http://jerry.aiJerry.ai http://Jerry.ai, we are building the first app to manage it all and make car ownership accessible to all. Why we need you: Jerry has built a product used by 5 million people, but the real conversations about car insurance and repair aren't happening in our apps—they’re happening on Reddit, Quora, and TikTok. We don’t want to just ‘manage’ these channels; we want to participate in them. We’re looking for a Manager, Organic Community & Channel Strategy who can represent Jerry with authenticity and build trust with our current and future users! You’re someone who knows how to provide genuine value in an r/personalfinance thread and can just as easily navigate the high-energy culture of a TikTok comment section. What you'll own: - Build and grow Jerry's organic presence across key channels like Reddit, Quora, YouTube, and TikTok — the places our customers actually congregate - Develop Jerry's playbook for how to show up in each community: when to post, when to reply, when to stay silent - Grow Jerry’s subreddits into active, trusted communities - Build a content and engagement strategy that scales without losing authenticity, leveraging AI where it helps - Work with Growth and Content teams to ensure consistency across channels - Measure what matters: sentiment, share of voice, referral traffic, and LLM citation Who you are: - A platform native with a visceral dislike of corporate-speak — you write with a tone that earns upvotes and moves naturally across Reddit, TikTok, and Quora - 3+ years in community management or organic social, ideally in fintech, insurtech, or another consumer facing and/or regulated category - A strategic operator who builds systems, not just vibes — you understand SEO and how LLMs cite sources - Proven ability to make \"boring\" or \"stressful\" categories feel human, authentic, and worth following - A patient, curious long-game player who values organic trust over quick PR wins While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.", "summaryDescription" : "Manager, Organic Community & Channel Strategy at Jerry.ai. Skills: Community strategy, Channel strategy, Organic presence. Build organic presence. Grow organic presence", "createdAt" : "2026-06-16T00:32:07.718", "lastUpdated" : "2026-06-16T08:45:54.915", "ingestTimestamp" : "2026-06-16T00:32:07.718", "mongoId" : "6a305098f292fd229cef28db", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Community management", "Organic social", "Content strategy", "Engagement strategy", "Community strategy", "Channel strategy", "Organic presence", "Platform native", "Strategic operator", "SEO", "LLM citation", "Car ownership", "Car insurance", "Car repair" ], "skillCount" : 14, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "InsurTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305098f292fd229cef28d7", "title" : "Manager, Organic Community & Channel Strategy", "company" : "Jerry.ai", "industry" : "Marketing", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Atlanta, Georgia", "locations" : [ "Atlanta, Georgia", "Miami, Florida", "Newark, New Jersey", "Salt Lake City, Utah", "Reno, Nevada", "Portland, Oregon", "Raleigh, North Carolina" ], "timestamp" : "2026-06-16T10:24:14.237", "fingerprint" : "86d6ff37cacf54686ed247a72e35c8d9bcdd1435fc0131962dd71afe5d56c16a", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/jerry.ai/bfb6d4e6-2b30-4251-b7d6-7c7a833a9d6a/application", "externalId" : "bfb6d4e6-2b30-4251-b7d6-7c7a833a9d6a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceLevel" : "Manager", "technicalSkills" : "AI, LLM", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "SEO" ], "hardSkillsList" : [ "Community management", "Organic social", "Content strategy", "Engagement strategy" ], "hardSkills" : [ { "name" : "Community management", "level" : "intermediate" }, { "name" : "Organic social", "level" : "intermediate" }, { "name" : "Content strategy", "level" : "intermediate" }, { "name" : "Engagement strategy", "level" : "intermediate" } ], "majorSkills" : "Community strategy, Channel strategy, Organic presence", "majorSkillsList" : [ "Community strategy", "Channel strategy", "Organic presence" ], "coreResponsibilities" : "Build organic presence, Grow organic presence, Develop community playbook, Grow subreddits, Build content strategy, Build engagement strategy, Leverage AI, Work with Growth teams, Work with Content teams, Ensure consistency across channels, Measure sentiment, Measure share of voice, Measure referral traffic, Measure LLM citation", "teamCollaboration" : "Growth teams; Content teams", "domainKnowledge" : "Car ownership; Car insurance; Car repair", "domainList" : [ "car-ownership", "car-insurance", "car-repair" ], "domainSpecificKnowledge" : [ "Car ownership", "Car insurance", "Car repair" ], "communicationSkills" : "Authenticity; Genuine value", "documentationSkills" : "Playbook development", "outcomesObjectives" : "Grow active communities; Grow trusted communities; Scale strategy without losing authenticity", "qualificationsBasic" : "3+ years community management, 3+ years organic social", "qualificationsPreferred" : "Fintech experience preferred, Insurtech experience preferred, Consumer facing category experience preferred, Regulated category experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Why we exist: More than 80% of Americans own a car and see it as a fundamental necessity, yet the experience of owning one is stuck in the 90s. Every part of the user journey (shopping for a car, insurance, repairs, etc) is complicated, fragmented, and time-consuming, and the costs are staggering. In 2025, the cost of owning a car was more than 20% of the average household income, after tax. At http://jerry.aiJerry.ai http://Jerry.ai, we are building the first app to manage it all and make car ownership accessible to all. Why we need you: Jerry has built a product used by 5 million people, but the real conversations about car insurance and repair aren't happening in our apps—they’re happening on Reddit, Quora, and TikTok. We don’t want to just ‘manage’ these channels; we want to participate in them. We’re looking for a Manager, Organic Community & Channel Strategy who can represent Jerry with authenticity and build trust with our current and future users! You’re someone who knows how to provide genuine value in an r/personalfinance thread and can just as easily navigate the high-energy culture of a TikTok comment section. What you'll own: - Build and grow Jerry's organic presence across key channels like Reddit, Quora, YouTube, and TikTok — the places our customers actually congregate - Develop Jerry's playbook for how to show up in each community: when to post, when to reply, when to stay silent - Grow Jerry’s subreddits into active, trusted communities - Build a content and engagement strategy that scales without losing authenticity, leveraging AI where it helps - Work with Growth and Content teams to ensure consistency across channels - Measure what matters: sentiment, share of voice, referral traffic, and LLM citation Who you are: - A platform native with a visceral dislike of corporate-speak — you write with a tone that earns upvotes and moves naturally across Reddit, TikTok, and Quora - 3+ years in community management or organic social, ideally in fintech, insurtech, or another consumer facing and/or regulated category - A strategic operator who builds systems, not just vibes — you understand SEO and how LLMs cite sources - Proven ability to make \"boring\" or \"stressful\" categories feel human, authentic, and worth following - A patient, curious long-game player who values organic trust over quick PR wins While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.", "summaryDescription" : "Manager, Organic Community & Channel Strategy at Jerry.ai. Skills: Community strategy, Channel strategy, Organic presence. Build organic presence. 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Every part of the user journey (shopping for a car, insurance, repairs, etc) is complicated, fragmented, and time-consuming, and the costs are staggering. In 2025, the cost of owning a car was more than 20% of the average household income, after tax. At http://jerry.aiJerry.ai http://Jerry.ai, we are building the first app to manage it all and make car ownership accessible to all. Why we need you: Jerry has built a product used by 5 million people, but the real conversations about car insurance and repair aren't happening in our apps—they’re happening on Reddit, Quora, and TikTok. We don’t want to just ‘manage’ these channels; we want to participate in them. We’re looking for a Manager, Organic Community & Channel Strategy who can represent Jerry with authenticity and build trust with our current and future users! You’re someone who knows how to provide genuine value in an r/personalfinance thread and can just as easily navigate the high-energy culture of a TikTok comment section. What you'll own: - Build and grow Jerry's organic presence across key channels like Reddit, Quora, YouTube, and TikTok — the places our customers actually congregate - Develop Jerry's playbook for how to show up in each community: when to post, when to reply, when to stay silent - Grow Jerry’s subreddits into active, trusted communities - Build a content and engagement strategy that scales without losing authenticity, leveraging AI where it helps - Work with Growth and Content teams to ensure consistency across channels - Measure what matters: sentiment, share of voice, referral traffic, and LLM citation Who you are: - A platform native with a visceral dislike of corporate-speak — you write with a tone that earns upvotes and moves naturally across Reddit, TikTok, and Quora - 3+ years in community management or organic social, ideally in fintech, insurtech, or another consumer facing and/or regulated category - A strategic operator who builds systems, not just vibes — you understand SEO and how LLMs cite sources - Proven ability to make \"boring\" or \"stressful\" categories feel human, authentic, and worth following - A patient, curious long-game player who values organic trust over quick PR wins While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.", "summaryDescription" : "Manager, Organic Community & Channel Strategy at Jerry.ai. Skills: Community management, Organic social, Channel strategy. Build organic presence. 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Every part of the user journey (shopping for a car, insurance, repairs, etc) is complicated, fragmented, and time-consuming, and the costs are staggering. In 2025, the cost of owning a car was more than 20% of the average household income, after tax. At http://jerry.aiJerry.ai http://Jerry.ai, we are building the first app to manage it all and make car ownership accessible to all. Why we need you: Jerry has built a product used by 5 million people, but the real conversations about car insurance and repair aren't happening in our apps—they’re happening on Reddit, Quora, and TikTok. We don’t want to just ‘manage’ these channels; we want to participate in them. We’re looking for a Manager, Organic Community & Channel Strategy who can represent Jerry with authenticity and build trust with our current and future users! You’re someone who knows how to provide genuine value in an r/personalfinance thread and can just as easily navigate the high-energy culture of a TikTok comment section. What you'll own: - Build and grow Jerry's organic presence across key channels like Reddit, Quora, YouTube, and TikTok — the places our customers actually congregate - Develop Jerry's playbook for how to show up in each community: when to post, when to reply, when to stay silent - Grow Jerry’s subreddits into active, trusted communities - Build a content and engagement strategy that scales without losing authenticity, leveraging AI where it helps - Work with Growth and Content teams to ensure consistency across channels - Measure what matters: sentiment, share of voice, referral traffic, and LLM citation Who you are: - A platform native with a visceral dislike of corporate-speak — you write with a tone that earns upvotes and moves naturally across Reddit, TikTok, and Quora - 3+ years in community management or organic social, ideally in fintech, insurtech, or another consumer facing and/or regulated category - A strategic operator who builds systems, not just vibes — you understand SEO and how LLMs cite sources - Proven ability to make \"boring\" or \"stressful\" categories feel human, authentic, and worth following - A patient, curious long-game player who values organic trust over quick PR wins While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.", "summaryDescription" : "Manager, Organic Community & Channel Strategy at Jerry.ai. Skills: Community strategy, Channel strategy, Organic presence. Build organic presence. Grow organic presence", "createdAt" : "2026-06-16T00:26:07.638", "lastUpdated" : "2026-06-16T09:51:27.010", "ingestTimestamp" : "2026-06-16T00:26:07.638", "mongoId" : "6a305930f292fd229cf45a16", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Community management", "Organic social", "Content strategy", "Engagement strategy", "Community strategy", "Channel strategy", "Organic presence", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "SEO", "Car ownership", "Car insurance", "Car repair" ], "skillCount" : 15, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "InsurTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306e5cf292fd229cfde845", "title" : "Head of Customer Success", "company" : "Ashby", "industry" : "Education & Onboarding", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Customer Success in San Francisco, USA, adjusted for the SaaS industry and company size." }, "location" : "San Francisco, CA", "locations" : [ "San Francisco, CA" ], "timestamp" : "2026-06-16T11:40:36.523", "fingerprint" : "c192a33b0bcf13f08f7e33eb08b1fa42276098d28a29cd24a8861e6461b42fc4", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/reteam/4eaf841e-ad70-4d7e-b8cc-12fba1f61a8b/application", "externalId" : "4eaf841e-ad70-4d7e-b8cc-12fba1f61a8b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "rawDescription" : "[TEST TEST TEST] This is a test job posting top description, used for internal testing. Applications received here will not be received. About Ashby We’re building the next generation of enterprise software and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better (we haven’t shared much publicly about what we’re building yet, but we’ll be more specific once we meet). We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have not launched publicly yet, but we're already working with amazing companies, such as Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft (and many others which we cannot name yet). We have a clear buyer persona and target market. Our current sales process allows us to land & expand. We've only taken the first step towards a much larger opportunity. In short, it's the perfect time to join \uD83D\uDE80 About this Role As our first sales hire you will help us transition from founder led sales into a scalable & repeating sales process. Our emphasis is less on previous experience and more on your raw ability to excel in the areas listed below and your appetite for continuous growth & improvement. We have built an excellent product & engineering machine and we now want to do the same on the go-to-market side. You could be a great fit if \uD83E\uDD13You love becoming a product and domain expert. You sell consultative and teach prospects something at every touch point. \uD83D\uDD0DYou pay a lot of attention to detail. You take pride in a clean sales pipeline. You obsess over sending perfect follow up emails on time. ⚡️You move fast. You constantly find areas of improvement. You leverage tools/technology to allow our sales team to scale well. \uD83D\uDC77‍♀️You love building a sales process from the ground up. ⚙️You are not only excited about closing deals, but also putting a repeatable process in place that will allow our go-to-market team to excel in future. \uD83C\uDFA7You treat sales as a listening exercise and continuously bring learnings about the market, our product, industry trends, etc. back to the overall company. \uD83D\uDCCAYou are analytical and good with numbers, you can model out scenarios without requiring the help of an analyst. Bonus \uD83D\uDC68‍\uD83D\uDC68‍\uD83D\uDC67‍\uD83D\uDC67You have experience hiring & leading a sales team \uD83D\uDCE2You can tell Ashby's story in way that resonates \uD83D\uDEF0You have experience selling complex products Our Philosophy Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us: We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. Benefits You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible You get to sell a product that our prospects & customers are truly excited about Competitive compensation Top notch health insurance for you and your dependents with all premiums covered by us 401(k) matching if you're in the US Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. [TEST TEST TEST] This is a test job posting closing description, used for internal testing. Applications received here will not be received.", "summaryDescription" : "Head of Customer Success at Ashby", "createdAt" : "2026-06-16T00:25:57.298", "lastUpdated" : "2026-06-16T11:40:36.523", "ingestTimestamp" : "2026-06-16T00:25:57.298", "mongoId" : "6a306e5cf292fd229cfde845", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 320000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c79a274d8ee00a09421e8", "title" : "Director of Digital Transformation & Innovation", "company" : "SISCO", "industry" : "Insurance", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Digital Transformation & Innovation in Dubuque, IA, adjusted for the insurance industry and company size." }, "location" : "Dubuque, Iowa, United States", "locations" : [ "Dubuque", "Iowa", "United States" ], "timestamp" : "2026-06-16T04:35:20.970", "fingerprint" : "663295afdb0f99b31307fe6aa4c585ef57dd18144a80412799c35ae3e20c60f6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/sisco/jobs/5201620008", "externalId" : "5201620008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dubuque", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.5006243,-90.6647985" } ], "locationText" : "Dubuque, Iowa, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 7, "experienceLevel" : "Director", "technicalSkills" : "Software platforms, APIs, Data systems, Automation tools", "professionalSkills" : [ "Digital transformation", "Product management", "Operations leadership", "Process optimization", "Change management", "Strategic vision", "Practical execution" ], "hardSkillsList" : [ "Claims processing", "Benefits administration" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Claims processing", "level" : "intermediate" }, { "name" : "Benefits administration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Digital transformation, Innovation, Process modernization, Cross-functional leadership", "majorSkillsList" : [ "Digital transformation", "Innovation", "Process modernization", "Cross-functional leadership" ], "coreResponsibilities" : "Assess current-state operations, Assess systems, Assess workflows, Identify pain points, Identify inefficiencies, Identify opportunities for modernization, Develop transformation roadmap, Guide transformation roadmap, Align digital initiatives, Identify opportunities for automation, Identify opportunities for AI, Identify opportunities for process optimization, Lead cross-functional implementation, Partner with IT, Partner with Operations, Partner with business leaders, Evaluate technology solutions, Recommend technology solutions, Recommend implementation approaches, Drive change management, Drive adoption, Promote innovation, Promote continuous improvement, Stay current on industry trends, Gather feedback, Adapt thoughtfully", "teamCollaboration" : "Cross-functional partners; Across operations; Across technology; Across business; With leadership; With IT; With Operations; With business leaders", "projectManagementSkills" : [ "Roadmap development", "Initiative execution" ], "domainKnowledge" : "Healthcare claims processing; Benefits administration; TPA operations; Modern software platforms; Data systems; Automation tools", "domainList" : [ "healthcare-claims-processing", "benefits-administration", "tpa-operations", "modern-software-platforms", "data-systems", "automation-tools" ], "domainSpecificKnowledge" : [ "Healthcare claims processing", "Benefits administration", "TPA operations", "Modern software platforms", "Data systems", "Automation tools" ], "communicationSkills" : "Communicate clearly; Influence stakeholders", "continuousLearning" : "Stay current on industry trends", "innovationCreativity" : "Promote innovation; Drive innovation", "problemSolvingSkills" : "Identify pain points; Identify inefficiencies", "outcomesObjectives" : "Improve efficiency; Improve scalability; Improve service delivery; Modernize operating environment; Transition successfully; Improve operational efficiency; Improve organizational effectiveness; Improve long-term readiness", "qualificationsBasic" : "7+ years digital transformation, 7+ years product management, 7+ years operations leadership, Experience healthcare claims processing, Experience benefits administration, Experience TPA operations, Understanding modern software platforms, Understanding APIs, Understanding data systems, Understanding automation tools, Operate independently, Lead cross-functionally, Execute complex initiatives, Modernize legacy systems, Modernize manual processes", "qualificationsPreferred" : "Background healthcare operations, Background insurance operations, Background TPA operations, Understanding modernization challenges, Balance strategic vision, Hands-on execution, Comfort with ambiguity, Cross-functional leadership, Bring structure to transformation", "rawDescription" : "This role is an opportunity to help shape and lead a major transformation initiative within SISCO. The Director of Digital Transformation & Innovation will play a critical role in helping the organization evolve from manual processes and legacy technology toward a more modern, efficient, and tech-enabled operating model. This position is suited for an experienced transformation leader who can bring both strategic vision and practical execution, helping the business define what the future should look like while building the path to get there. The person in this role will work closely with leadership and cross-functional partners across operations, technology, and the business, and will be expected to contribute not just to individual initiatives, but also to the broader direction of how the organization modernizes over time. What you'll be doing Assess current-state operations, systems, and workflows to identify pain points, inefficiencies, and opportunities for modernization. Develop and guide a multi-year transformation roadmap that aligns digital initiatives with business priorities and long-term organizational goals. Identify opportunities for automation, AI, and process optimization that can improve efficiency, scalability, and overall service delivery. Lead cross-functional implementation efforts by partnering with IT, Operations, and business leaders to move initiatives from strategy through execution. Evaluate and recommend technology solutions and implementation approaches that support a more modern operating environment. Drive change management and adoption to help teams transition successfully to new systems, tools, and ways of working. Promote innovation and continuous improvement by staying current on industry trends, gathering feedback, and helping the organization adapt thoughtfully over time. What we're looking for Strong digital transformation leadership experience in complex, evolving environments Background in healthcare, insurance, or TPA operations with understanding of modernization challenges Ability to communicate clearly and influence stakeholders at all levels Judgment to balance strategic vision with hands-on execution, especially in legacy transformation Comfort with ambiguity and cross-functional leadership while bringing structure to transformation What you'll need 7+ years in digital transformation, product management, or operations leadership roles Experience in healthcare claims processing, benefits administration, or TPA operations Strong understanding of modern software platforms, APIs, data systems, and automation tools Proven ability to operate independently, lead cross-functionally, and execute complex initiatives Track record modernizing legacy systems and manual processes What we offer The opportunity to join SISCO in a high-impact leadership role focused on shaping the organization's future. A chance to help define and build the \"SISCO of the Future\" through meaningful modernization and innovation work. Direct collaboration with leadership and key partners across IT, Operations, and the broader business. A position with visibility and the ability to influence how technology, processes, and workflows evolve over time. The chance to work on initiatives where your expertise can directly improve operational efficiency, organizational effectiveness, and long-term readiness. An environment where strong candidates can bring forward informed recommendations and help drive important transformation decisions. About SISCO: SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA. For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com | LinkedIn", "summaryDescription" : "Director of Digital Transformation & Innovation at SISCO. Skills: Digital transformation, Innovation, Process modernization, Cross-functional leadership. Assess current-state operations. Assess systems", "postedDate" : "2026-06-14T20:08:34.288", "createdAt" : "2026-06-14T20:08:34.288", "lastUpdated" : "2026-06-16T04:35:20.970", "ingestTimestamp" : "2026-06-14T20:08:34.288", "mongoId" : "6a2c79a274d8ee00a09421e8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Claims processing", "Benefits administration", "Leadership", "Digital transformation", "Innovation", "Process modernization", "Cross-functional leadership", "Product management", "Operations leadership", "Process optimization", "Change management", "Strategic vision", "Practical execution", "Roadmap development", "Initiative execution", "Healthcare claims processing", "TPA operations", "Modern software platforms", "Data systems", "Automation tools" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.92 }, { "id" : "6a305119f292fd229cefa2fb", "title" : "Senior Director of Digital Membership Strategy", "industry" : "Marketing", "salary" : { "min" : 155327.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T11:53:55.439", "fingerprint" : "a6c7962609ee391a7a5a2ff6228aeb89637ac44f6ae9b2d6cb368d9b6f154754", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/f315cfc6-da3a-464e-a21c-2e858c01b8ce/apply", "externalId" : "f315cfc6-da3a-464e-a21c-2e858c01b8ce", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceLevel" : "Director", "technicalSkills" : "Email marketing, SMS communications, Web engagement, Audience development", "professionalSkills" : [ "Digital strategy", "Audience engagement", "Content strategy", "Brand voice", "Narrative development" ], "hardSkillsList" : [ "Digital communication strategy", "Multi-channel communication", "Performance metrics", "Engagement measurement" ], "softSkillsList" : [ "Leadership", "Strategic thinking" ], "hardSkills" : [ { "name" : "Digital communication strategy", "level" : "intermediate" }, { "name" : "Multi-channel communication", "level" : "intermediate" }, { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Engagement measurement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Strategic thinking" } ], "majorSkills" : "Digital communication, Audience engagement, Team leadership", "majorSkillsList" : [ "Digital communication", "Audience engagement", "Team leadership" ], "coreResponsibilities" : "Develop digital communication strategies, Execute digital communication strategies, Create multi-channel communication plans, Deliver consistent messaging, Strengthen audience relationships, Establish best practices, Ensure alignment across initiatives, Partner with analytics teams, Implement tracking frameworks, Monitor performance metrics, Generate actionable insights, Provide reporting to leadership, Provide strategic recommendations, Represent organization externally, Share knowledge externally, Identify emerging trends, Lead digital strategists, Mentor digital strategists, Develop digital strategists, Manage resources, Manage budgets, Manage team priorities, Evaluate digital program effectiveness, Establish measurement processes", "teamCollaboration" : "Cross-functional collaboration; Digital, social, advertising alignment; Diverse stakeholders alignment", "projectManagementSkills" : [ "Cross-functional projects" ], "domainKnowledge" : "Digital membership strategy; Advocacy; Public affairs; Nonprofit; Political organizations; Mission-driven organizations", "domainList" : [ "digital-membership-strategy", "advocacy", "public-affairs", "nonprofit", "political-organizations", "mission-driven-organizations" ], "domainSpecificKnowledge" : [ "Digital membership strategy", "Advocacy", "Public affairs", "Nonprofit", "Political organizations", "Mission-driven organizations" ], "toolProficiency" : [ "Email platforms", "SMS platforms", "Website platforms", "Analytics systems" ], "communicationSkills" : "Storytelling; Editing", "continuousLearning" : "Professional development budget", "problemSolvingSkills" : "Strategic recommendations", "outcomesObjectives" : "Support engagement goals; Support growth goals; Support organizational impact goals; Drive measurable results", "qualificationsBasic" : "8+ years digital communications experience, 5+ years leading teams, 5+ years advocacy experience, Create compelling communication strategies, Implement analytics and tracking systems, Manage complex cross-functional projects", "qualificationsPreferred" : "Develop talent and foster collaboration, Develop talent and foster collaboration", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Develop and execute comprehensive digital communication strategies across email, SMS, and web channels to support engagement, growth, and organizational impact goals. Create integrated, multi-channel communication plans that deliver consistent messaging and strengthen audience relationships over time. Establish best practices for cross-functional collaboration to ensure alignment across digital, social, and advertising initiatives. Partner with analytics teams to implement tracking frameworks, monitor performance metrics, and generate actionable insights. Provide regular reporting and strategic recommendations to senior leadership and key stakeholders. Represent the organization in external industry and advocacy communities, sharing knowledge and identifying emerging trends. Lead, mentor, and develop a team of digital strategists while managing resources, budgets, and team priorities. Evaluate the effectiveness of digital programs and establish processes for measuring engagement, impact, and organizational outcomes. Requirements: 8+ years of experience in digital communications, digital strategy, or audience engagement roles. 5+ years of experience leading and managing teams, with a demonstrated ability to develop talent and foster collaboration. 5+ years of experience in advocacy, public affairs, nonprofit, political, or mission-driven organizations. Proven ability to create compelling communication strategies that engage large online audiences and drive measurable results. Strong expertise in email marketing, SMS communications, web engagement, and audience development strategies. Experience implementing analytics and tracking systems to support data-driven decision-making. Excellent storytelling, editing, and content strategy skills, with a strong understanding of brand voice and narrative development. Ability to manage complex cross-functional projects and build alignment among diverse stakeholders. Familiarity with digital engagement platforms and tools such as email, SMS, website, and analytics systems. Strong communication, leadership, and strategic thinking skills, with sensitivity to inclusive and audience-centered messaging. Benefits: Competitive annual salary of approximately $155,327. Fully remote work opportunity from anywhere within the contiguous United States. Monthly home office subsidy. Annual internet and phone reimbursement. Annual health and wellness stipend. Comprehensive medical, dental, and vision coverage, with employee and dependent support. Employer-paid life insurance benefits. Generous paid time off, including vacation, sick leave, holidays, and floating holidays. Paid parental leave and family medical leave benefits. 401(k) plan with employer contribution. Annual professional development budget to support career growth and learning. Opportunity to lead high-visibility digital programs with national reach and impact. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Director of Digital Membership Strategy. Skills: Digital communication, Audience engagement, Team leadership. Develop digital communication strategies. Execute digital communication strategies", "postedDate" : "2026-06-15T13:52:50.943", "createdAt" : "2026-06-15T13:52:50.943", "lastUpdated" : "2026-06-16T11:53:55.439", "ingestTimestamp" : "2026-06-16T03:22:19.711", "mongoId" : "6a305119f292fd229cefa2fb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155327, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Digital communication strategy", "Multi-channel communication", "Performance metrics", "Engagement measurement", "Leadership", "Strategic thinking", "Digital communication", "Audience engagement", "Team leadership", "Digital strategy", "Content strategy", "Brand voice", "Narrative development", "Cross-functional projects", "Digital membership strategy", "Advocacy", "Public affairs", "Nonprofit", "Political organizations", "Mission-driven organizations", "Email platforms", "SMS platforms", "Website platforms", "Analytics systems" ], "skillCount" : 24, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305193f292fd229cf02950", "title" : "Personal Trainer", "company" : "Svetness Personal Training", "industry" : "Sports & Fitness", "salary" : { "min" : 35.0, "max" : 45.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Svetness Personal Training", "locations" : [ "Svetness Personal Training" ], "certifications" : [ "Certified Personal Trainer", "CPR/AED Certified" ], "timestamp" : "2026-06-16T08:57:14.196", "fingerprint" : "3c0c40f6cb89d2390bcbb865ad190b0b133cd19e7e47754993d7b9e0ff96af9d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/svetness/jobs/5165107007", "externalId" : "5165107007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Carpentersville", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.1211364,-88.2578582" } ], "locationText" : "Carpentersville, Illinois, United States", "experienceMinYears" : 1, "experienceMaxYears" : 3, "hardSkillsList" : [ "Workout program design", "Exercise demonstration", "Client progress tracking" ], "hardSkills" : [ { "name" : "Workout program design", "level" : "intermediate" }, { "name" : "Exercise demonstration", "level" : "intermediate" }, { "name" : "Client progress tracking", "level" : "intermediate" } ], "majorSkills" : "Personal training, Client coaching", "majorSkillsList" : [ "Personal training", "Client coaching" ], "coreResponsibilities" : "Provide personalized fitness coaching, Design tailored workout programs, Demonstrate exercises, Ensure proper form, Track progress, Maintain consistency with appointments, Travel to client locations", "domainKnowledge" : "Fitness goals; Healthy habits; Various training methods", "domainList" : [ "fitness-goals", "healthy-habits", "various-training-methods" ], "domainSpecificKnowledge" : [ "Fitness goals", "Healthy habits", "Various training methods" ], "toolProficiency" : [ "Svetness Fitness App" ], "communicationSkills" : "Verbal; Written; Technical", "continuousLearning" : "Ongoing Education; Free webinars; Manager support", "specialRequirements" : "Up to 45 minutes commute, Lift/push/pull up to 50 lbs", "qualificationsBasic" : "Certified Personal Trainer, CPR/AED Certified, 1-3 years personal training experience, Basic Nutrition Knowledge, Fitness Expertise, Physical Capability, Personal Training Equipment, Reliable Transportation", "qualificationsPreferred" : "NCCA, DEAC, or NBFE accreditation", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Are you a dedicated and motivated personal trainer looking to make a significant impact on individuals' lives? We are actively seeking exceptional trainers to join our team and deliver personalized fitness experiences in the comfort of our clients' homes. Join us and be a part of a dynamic community that values your expertise, provides flexibility, and supports your professional growth. Join Our Team of Elite In-Home Personal Trainers – Empower Lives Through Fitness! Are you a certified personal trainer passionate about making a real impact? At Svetness, we bring clients to you—so you can focus on what you do best: helping people achieve their fitness goals. Why Train with Svetness? ✅ Flexible Scheduling – Set your own hours and choose the clients you want to work with. ✅ No Non-Compete – Train where and when you want; your career, your choice. ✅ Competitive Pay – Earn $35 to $45 per hour based on experience and client retention. ✅ Bonuses & Rewards – Get retention bonuses, plus client and trainer referral incentives. ✅ Liability Insurance – You're covered under our General Liability policy for peace of mind. ✅ Dedicated Support Team – Our concierge team handles scheduling and client requests so you can focus on training. ✅ Ongoing Education – Access free webinars, resources, and manager support to enhance your expertise. ✅ Exclusive Discounts – Enjoy 30% off fitness equipment, plus perks on meal prep, supplements, and more. ✅ No Sales Required – We provide a steady stream of clients—no need for marketing. ✅ Svetness App – Manage scheduling, track progress, and log sessions seamlessly. What You’ll Do As a Certified Personal Trainer, you’ll provide personalized, one-on-one and couples' fitness coaching in clients' homes, apartment gyms, or outdoor locations. \uD83D\uDD39 Design tailored workout programs based on client goals and assessments \uD83D\uDD39 Demonstrate exercises and ensure proper form, adjusting as needed \uD83D\uDD39 Track progress using the Svetness Fitness App, including session notes and reassessments \uD83D\uDD39 Maintain consistency with client appointments and scheduling \uD83D\uDD39 Travel to client locations (up to 45 minutes commute) What We’re Looking For ✔ Certified Personal Trainer – Accredited by NCCA, DEAC, or NBFE ✔ CPR/AED Certified – Up-to-date certification required ✔ Experience – 1-3 years of personal training experience preferred ✔ Strong Communication Skills – Verbal, written, and technical ✔ Basic Nutrition Knowledge – Ability to guide clients on healthy habits ✔ Fitness Expertise – Comfortable with various training methods and equipment ✔ Physical Capability – Able to lift/push/pull up to 50 lbs. ✔ Personal Training Equipment – Ability to bring basic training tools as needed ✔ Reliable Transportation – Must be able to travel to client locations We take pride in our commitment to building an environment that embraces individuals from different genders, backgrounds, and ethnicities. Our organization values diversity and encourages candidates of all gender identities, backgrounds, and ethnicities to apply. We believe in creating an inclusive space where every individual feels welcome, respected, and valued. Join us in our mission to foster a workplace that celebrates the unique perspectives and experiences of our diverse team.", "summaryDescription" : "Personal Trainer at Svetness Personal Training. Skills: Personal training, Client coaching. Provide personalized fitness coaching. 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We are actively seeking exceptional trainers to join our team and deliver personalized fitness experiences in the comfort of our clients' homes. Join us and be a part of a dynamic community that values your expertise, provides flexibility, and supports your professional growth. Join Our Team of Elite In-Home Personal Trainers – Empower Lives Through Fitness! Are you a certified personal trainer passionate about making a real impact? At Svetness, we bring clients to you—so you can focus on what you do best: helping people achieve their fitness goals. Why Train with Svetness? ✅ Flexible Scheduling – Set your own hours and choose the clients you want to work with. ✅ No Non-Compete – Train where and when you want; your career, your choice. ✅ Competitive Pay – Earn $35 to $45 per hour based on experience and client retention. ✅ Bonuses & Rewards – Get retention bonuses, plus client and trainer referral incentives. ✅ Liability Insurance – You're covered under our General Liability policy for peace of mind. ✅ Dedicated Support Team – Our concierge team handles scheduling and client requests so you can focus on training. ✅ Ongoing Education – Access free webinars, resources, and manager support to enhance your expertise. ✅ Exclusive Discounts – Enjoy 30% off fitness equipment, plus perks on meal prep, supplements, and more. ✅ No Sales Required – We provide a steady stream of clients—no need for marketing. ✅ Svetness App – Manage scheduling, track progress, and log sessions seamlessly. What You’ll Do As a Certified Personal Trainer, you’ll provide personalized, one-on-one and couples' fitness coaching in clients' homes, apartment gyms, or outdoor locations. \uD83D\uDD39 Design tailored workout programs based on client goals and assessments \uD83D\uDD39 Demonstrate exercises and ensure proper form, adjusting as needed \uD83D\uDD39 Track progress using the Svetness Fitness App, including session notes and reassessments \uD83D\uDD39 Maintain consistency with client appointments and scheduling \uD83D\uDD39 Travel to client locations (up to 45 minutes commute) What We’re Looking For ✔ Certified Personal Trainer – Accredited by NCCA, DEAC, or NBFE ✔ CPR/AED Certified – Up-to-date certification required ✔ Experience – 1-3 years of personal training experience preferred ✔ Strong Communication Skills – Verbal, written, and technical ✔ Basic Nutrition Knowledge – Ability to guide clients on healthy habits ✔ Fitness Expertise – Comfortable with various training methods and equipment ✔ Physical Capability – Able to lift/push/pull up to 50 lbs. ✔ Personal Training Equipment – Ability to bring basic training tools as needed ✔ Reliable Transportation – Must be able to travel to client locations We take pride in our commitment to building an environment that embraces individuals from different genders, backgrounds, and ethnicities. 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Why Train with Svetness? ✅ Flexible Scheduling – Set your own hours and choose the clients you want to work with. ✅ No Non-Compete – Train where and when you want; your career, your choice. ✅ Competitive Pay – Earn $35 to $45 per hour based on experience and client retention. ✅ Bonuses & Rewards – Get retention bonuses, plus client and trainer referral incentives. ✅ Liability Insurance – You're covered under our General Liability policy for peace of mind. ✅ Dedicated Support Team – Our concierge team handles scheduling and client requests so you can focus on training. ✅ Ongoing Education – Access free webinars, resources, and manager support to enhance your expertise. ✅ Exclusive Discounts – Enjoy 30% off fitness equipment, plus perks on meal prep, supplements, and more. ✅ No Sales Required – We provide a steady stream of clients—no need for marketing. ✅ Svetness App – Manage scheduling, track progress, and log sessions seamlessly. What You’ll Do As a Certified Personal Trainer, you’ll provide personalized, one-on-one and couples' fitness coaching in clients' homes, apartment gyms, or outdoor locations. \uD83D\uDD39 Design tailored workout programs based on client goals and assessments \uD83D\uDD39 Demonstrate exercises and ensure proper form, adjusting as needed \uD83D\uDD39 Track progress using the Svetness Fitness App, including session notes and reassessments \uD83D\uDD39 Maintain consistency with client appointments and scheduling \uD83D\uDD39 Travel to client locations (up to 45 minutes commute) What We’re Looking For ✔ Certified Personal Trainer – Accredited by NCCA, DEAC, or NBFE ✔ CPR/AED Certified – Up-to-date certification required ✔ Experience – 1-3 years of personal training experience preferred ✔ Strong Communication Skills – Verbal, written, and technical ✔ Basic Nutrition Knowledge – Ability to guide clients on healthy habits ✔ Fitness Expertise – Comfortable with various training methods and equipment ✔ Physical Capability – Able to lift/push/pull up to 50 lbs. ✔ Personal Training Equipment – Ability to bring basic training tools as needed ✔ Reliable Transportation – Must be able to travel to client locations We take pride in our commitment to building an environment that embraces individuals from different genders, backgrounds, and ethnicities. Our organization values diversity and encourages candidates of all gender identities, backgrounds, and ethnicities to apply. We believe in creating an inclusive space where every individual feels welcome, respected, and valued. Join us in our mission to foster a workplace that celebrates the unique perspectives and experiences of our diverse team.", "summaryDescription" : "Personal Trainer at Svetness Personal Training. Skills: Personal training, Client coaching, Fitness assessment. Provide personalized fitness coaching. Design tailored workout programs", "postedDate" : "2026-06-15T23:18:14.192", "createdAt" : "2026-06-15T23:18:14.192", "lastUpdated" : "2026-06-16T10:08:19.658", "ingestTimestamp" : "2026-06-15T23:18:14.192", "mongoId" : "6a305193f292fd229cf0295f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 72800, "salaryAnnualMax" : 93600, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Workout program design", "Exercise demonstration", "Progress tracking", "Client assessment", "Personal training", "Client coaching", "Fitness assessment", "Fitness Expertise", "Various training methods", "Fitness equipment", "Certified Personal Trainer", "CPR/AED Certified", "Svetness Fitness App" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports & Fitness", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305753f292fd229cf37ef0", "title" : "Director of US Channel & VAR Partnerships (API/CPaaS)", "company" : "Vonage", "industry" : "Technology", "salary" : { "min" : 135301.0, "max" : 177582.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Work from Home - US", "locations" : [ "Work from Home - US" ], "timestamp" : "2026-06-16T09:01:22.050", "fingerprint" : "4c250d3a6b6dbcda1412cd92ceda219b04f9ef54ec400ea06150f389dc08db2c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/vonage/jobs/8573098002", "externalId" : "8573098002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Process driven" ], "majorSkills" : "Channel partnerships, VAR partnerships", "majorSkillsList" : [ "Channel partnerships", "VAR partnerships" ], "coreResponsibilities" : "Innovate cloud communications", "domainKnowledge" : "Communications API market", "domainList" : [ "communications-api-market" ], "domainSpecificKnowledge" : [ "Communications API market" ], "qualificationsBasic" : "US-based", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters: Vonage is seeking a US-based strategic, growth-oriented, and process-driven Director of Global Channel full details will be shared during the interview process This role would be part of our Commission Compensation structure and overall compensation would be based on a 60/40 split. Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity. #LI-HB US Pay Transparency $135,301—$177,582 USD There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.", "summaryDescription" : "Director of US Channel & VAR Partnerships (API/CPaaS) at Vonage. Skills: Channel partnerships, VAR partnerships. Innovate cloud communications", "postedDate" : "2026-06-15T23:25:55.525", "createdAt" : "2026-06-15T23:25:55.525", "lastUpdated" : "2026-06-16T09:01:22.050", "ingestTimestamp" : "2026-06-15T23:25:55.525", "mongoId" : "6a305753f292fd229cf37ef0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135301, "salaryAnnualMax" : 177582, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Channel partnerships", "VAR partnerships", "Process driven", "Communications API market" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6c0f74d8ee00a09168b0", "title" : "Substance Use Disorder Counselor", "company" : "Pyramid Healthcare", "industry" : "Healthcare", "salary" : { "min" : 52000.0, "max" : 60000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Paramus Facility", "locations" : [ "Paramus Facility" ], "certifications" : [ "LSW", "LAC", "LCSW", "LPC" ], "timestamp" : "2026-06-15T06:43:45.979", "fingerprint" : "82f2fb2b6e42cb4c2330d82519e4b18e032b0ed23c15f950e1116ce42ac625eb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/1pyra)mid_health&care/jobs/5257583008", "externalId" : "5257583008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Paramus", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.9452911,-74.0735899" } ], "locationText" : "Paramus, New Jersey, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "professionalSkills" : [ "Clinical services facilitation", "Community outreach" ], "hardSkillsList" : [ "Behavioral assessment", "Treatment planning", "Aftercare planning" ], "hardSkills" : [ { "name" : "Behavioral assessment", "level" : "intermediate" }, { "name" : "Treatment planning", "level" : "intermediate" }, { "name" : "Aftercare planning", "level" : "intermediate" } ], "majorSkills" : "Substance Use Disorder, Behavioral Healthcare, Client Treatment", "majorSkillsList" : [ "Substance Use Disorder", "Behavioral Healthcare", "Client Treatment" ], "coreResponsibilities" : "Provide care to adolescents, Evaluate behavioral needs, Evaluate emotional needs, Evaluate cognitive needs, Evaluate spiritual needs, Evaluate social needs, Provide personalized treatment plans, Facilitate clinical services, Facilitate individual sessions, Facilitate family sessions, Facilitate therapeutic groups, Facilitate referral contact, Provide aftercare planning, Provide community outreach referrals, Perform other duties as assigned", "teamCollaboration" : "Behavioral healthcare professionals", "domainKnowledge" : "Substance use disorders; Mental health disorders; Co-occurring disorders; Outpatient treatment; Partial Hospitalization; Intensive Outpatient", "domainList" : [ "substance-use-disorders", "mental-health-disorders", "co-occurring-disorders", "outpatient-treatment", "partial-hospitalization", "intensive-outpatient" ], "domainSpecificKnowledge" : [ "Substance use disorders", "Mental health disorders", "Co-occurring disorders", "Outpatient treatment", "Partial Hospitalization", "Intensive Outpatient" ], "documentationSkills" : "Detailed aftercare planning", "continuousLearning" : "Licensure supervision", "specialRequirements" : "1-2 evening shifts/week", "qualificationsBasic" : "Master's degree in human services, LSW/LAC/LCSW/LPC or obtaining", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. High Focus Centers in Paramus is a premier provider of outpatient treatment programs for mental health, substance use and co-occurring disorders. Our highly trained staff create individualized, comprehensive and robust treatment plans designed to meet each client’s treatment goals. At High Focus Centers in Paramus we are currently seeking a Substance Use Disorder Counselor to join our amazing team of behavioral healthcare professionals providing Partial Hospitalization (PHP) and Intensive Outpatient (IOP) treatment services to our clients. If after reading the job posting you feel you are qualified and interested in this role, we invite you to apply for this amazing opportunity! Address: 40 Eisenhower Dr, Paramus, NJ 07652 Schedule: Monday - Friday (1-2 evening shifts/week required) Salary: $52,000/year - $60,000/year (with FREE licensure supervision!) Here at Paramus Outpatient, our Counselors: Provide elite-level care to adolescents seeking treatment by evaluating behavioral, emotional, cognitive, spiritual, and social needs Provide personalized treatment plans specific to individual needs Facilitate all clinical services for clients including individual and family sessions, therapeutic groups, and referral source/ outpatient provider contact. Provide detailed and personalized aftercare planning and community outreach resources/referrals Other duties as assigned Education/Experience: Required: Master's degree in human services or related field Required: LSW/LAC/LCSW/LPC (or are in the process of obtaining) Pyramid CORE Values: We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission. Total Rewards for Full-Time Positions: Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance Paid Time Off 401(k) with Company Match Tuition Reimbursement Employee Recognition Programs Referral Bonus opportunities And More! Want to know more? To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers. Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.", "summaryDescription" : "Substance Use Disorder Counselor at Pyramid Healthcare. Skills: Substance Use Disorder, Behavioral Healthcare, Client Treatment. Provide care to adolescents. 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Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. What makes Personal Training with Equinox stand out? Equinox is proudly recognized as the industry leader in Personal Training expertise, with the first in-house education of its kind through the Equinox Fitness Training Institute. For over twenty years EFTI has elevated our trainers to design comprehensive client fitness programs that are safe, effective and results driven. We are dedicated to the professional performance of our team and compensate our trainers for their education time. 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PRIMARY RESPONSIBILITIES AS A MEMBER OF OUR TEAM TO LEARN AND EXECUTE * PT Business Management * Build and maintain an active client base * Manage and maintain an accurate schedule, inclusive of client appointments, meetings, and open availability within our internal scheduling systems * Market and sell personal training programs to members and/or clients through phone calls, emails, and in-person interactions * Maintain knowledge of all club services, programs, and products * Service and Hospitality * Execute fitness assessments, guided workouts, and other complimentary services for members * Interact with members to enhance their workouts and overall club experience * Create and coach personalized programs for both in-person and virtual clients * Maintain an organized and safe fitness floor during shifts and sessions * Professional Development * Attend Continuing Education classes to elevate knowledge and qualify for promotions * Attend and participate in any required one-on-one or team meetings with management ## Qualifications * Current Personal Training certification or willingness to obtain one through certification reimbursement program. 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Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. What makes Personal Training with Equinox stand out? Equinox is proudly recognized as the industry leader in Personal Training expertise, with the first in-house education of its kind through the Equinox Fitness Training Institute. For over twenty years EFTI has elevated our trainers to design comprehensive client fitness programs that are safe, effective and results driven. We are dedicated to the professional performance of our team and compensate our trainers for their education time. Equinox offers the highest compensation structure in the industry, with an earning potential of $100K+. In addition, Equinox offers all trainers a competitive benefits package including medical, dental and retirement planning options. Job Description As an Equinox personal trainer your career becomes an empowered lifestyle founded on maximizing both your personal and client performance. Under the guidance of two dedicated managers you will develop and refine an approach to programming, education, business, and financial planning that ensures your Personal Training career is as unlimited as your passion. Secure a stronger future and help us redefine the science of fitness and the art of living. PRIMARY RESPONSIBILITIES AS A MEMBER OF OUR TEAM TO LEARN AND EXECUTE * PT Business Management * Build and maintain an active client base * Manage and maintain an accurate schedule, inclusive of client appointments, meetings, and open availability within our internal scheduling systems * Market and sell personal training programs to members and/or clients through phone calls, emails, and in-person interactions * Maintain knowledge of all club services, programs, and products * Service and Hospitality * Execute fitness assessments, guided workouts, and other complimentary services for members * Interact with members to enhance their workouts and overall club experience * Create and coach personalized programs for both in-person and virtual clients * Maintain an organized and safe fitness floor during shifts and sessions * Professional Development * Attend Continuing Education classes to elevate knowledge and qualify for promotions * Attend and participate in any required one-on-one or team meetings with management ## Qualifications Current Personal Training certification or willingness to obtain one through certification reimbursement program. Eligibility to begin a higher Tier & pay rate based on previous experience and education (Degree in the field) * Current CPR/AED certification * Certification opportunities available for non-certified applicants * Possess passion, ambition, drive, and knowledge regarding fitness * Ability to work in-person during weekdays/weekends * Strong verbal and written communication skills * Effective time management and organizational skills * Basic computer and technology skills * Energetic, friendly, punctual, and respectful * AS A PERSONAL TRAINER OF THE EQUINOX TEAM YOU WILL RECEIVE: * Compensation for time spent in internal education to support your growth as a Personal Trainer and professional. * Premier facilities with functional training areas, top-of-the-line strength and cardio equipment, and more * Access to our company discounts with various certifying bodies and countless seminars/workshops for CEU credits * Bonus opportunities for eligible trainers such as, but not limited to: New Trainer Bonus, Tri Annual Incentive Bonus, Senior Trainer Annual Bonus, and Member Referral Bonus * Access to Medical, Dental, Vision, and 401k benefits within the first month of employment * Pathway to management opportunities via our in-house Manager-In-Training program. * One of the highest and most competitive compensation plans in the industry with an earning potential of over $100K Pay Transparency: $40.50-$98.00/per session;$16.50/hr (non-session work); ability to earn additional incentive bonuses ## Additional Information AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE: * We offer competitive salary, benefits, and industry leading commission opportunities for club employees * Complimentary Club membership * Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.", "summaryDescription" : "Personal Trainer at Equinox. Provide personalized fitness programs. Conduct fitness assessments", "postedDate" : "2026-06-15T13:34:38.000", "createdAt" : "2026-06-15T21:37:44.391", "lastUpdated" : "2026-06-16T06:43:12.068", "ingestTimestamp" : "2026-06-15T21:37:44.391", "mongoId" : "6a30503ff292fd229ceedf3b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 83200, "salaryAnnualMax" : 203840, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Fitness industry", "Exercise science", "Human anatomy", "Personal training certification" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports & Fitness", "llmIndustryConfidence" : 0.92 }, { "id" : "6a255d1274d8ee00a0163ed0", "title" : "Contact Center Manager", "company" : "Urrly", "industry" : "Healthcare", "salary" : { "min" : 7500000.0, "currency" : "COP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cali, CO", "locations" : [ "Cali", "CO" ], "timestamp" : "2026-06-16T02:32:50.856", "fingerprint" : "f03f6c52659f0802e67da8f2b7f3d3fab6849c1ac08f8ee92e12ee2b619a408f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://urrly.breezy.hr/p/c04c8fd0f0d8-contact-center-manager", "externalId" : "c04c8fd0f0d8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cali", "country" : "Colombia", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "3.4108435,-76.5812127" } ], "locationText" : "Cali, Colombia", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage contact center operations, Achieve clear KPIs, Ensure real ownership, Facilitate long-term growth", "outcomesObjectives" : "Achieve clear KPIs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join a fast-growing healthcare contact center with clear KPIs, real ownership, and long-term growth. Role Snapshot Role: Contact Center ManagerLocation/Type: Cali, Colombia • Full-time • OnsitePay: 7,500,000 COP/monthSchedule: 10:00 AM – 7:00 PM Colombia timeDays Off: 2 rotating days weekly. Weeken", "summaryDescription" : "Contact Center Manager at Urrly. Manage contact center operations. Achieve clear KPIs", "createdAt" : "2026-06-14T18:39:16.744", "lastUpdated" : "2026-06-16T02:32:50.856", "ingestTimestamp" : "2026-06-14T18:39:16.744", "mongoId" : "6a255d1274d8ee00a0163ed0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3051d8f292fd229cf07c59", "title" : "Senior Internal Communication Executive", "company" : "Kaizen Gaming", "industry" : "Sports & Fitness", "salary" : { "min" : 140000.0, "max" : 220000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Internal Communication Executive in São Paulo, Brazil, adjusted for the gaming industry and company size." }, "location" : "São Paulo, São Paulo, Brazil", "locations" : [ "São Paulo", "São Paulo", "Brazil" ], "timestamp" : "2026-06-16T08:58:23.950", "fingerprint" : "249e394a9cd99a067f6262a2d1fc484b5b04c9ea98d12ab06fe5b22c44579339", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.kaizengaming.com/job-details/7764414003?gh_jid=7764414003", "externalId" : "7764414003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "São Paulo", "state" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "hybrid", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "São Paulo, São Paulo, Brazil", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are Kaizen Gaming Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential? Let’s start with the role: The Internal Communications Executive will play a key role in strengthening Betano Brazil’s culture by creating meaningful employee experiences and delivering impactful communication initiatives that connect people to our purpose, values, and business goals. This position is instrumental in bringing our employer brand to life internally through strategic storytelling, employee engagement programs, corporate events, and social impact initiatives. This professional will drive internal communication campaigns, develop engaging content across multiple channels, and foster alignment between employees and the organization’s priorities. Additionally, the role includes partnering with leaders and cross-functional teams to ensure message consistency, support change initiatives, and continuously enhance employee engagement through data-driven insights and innovative communication strategies. As an Internal Communications Executive you will: Support the development and execution of internal communications strategies aligned with Betano Brazil’s business priorities, culture, and employer brand objectives; Create and manage engaging communication content across multiple channels, including Slack, intranet, newsletters, videos, leadership communications, and employee campaigns; Develop storytelling initiatives that highlight employee experiences, company achievements, diversity, culture, and career opportunities; Partner with senior leaders and cross-functional teams to create strategic messaging, presentations, announcements, and communication plans for key business initiatives; Support change management and crisis communication efforts by ensuring clear, timely, and transparent communication with employees; Plan and execute internal events and engagement activities that strengthen employee connection and reinforce company culture; Coordinate and promote corporate volunteering and social impact initiatives, encouraging employee participation and reinforcing Kaizen Gaming’s purpose-driven culture; Collaborate closely with HQ Corporate Communications teams to ensure alignment, consistency, and knowledge sharing across global initiatives; Monitor communication effectiveness, employee engagement metrics, and event feedback to continuously improve programs and employee experience; Manage budgets and operational processes related to internal communications, events, and employee engagement activities; Leverage AI tools and emerging technologies to generate insights, enhance communication strategies, and optimize internal processes. What you’ll bring: Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a related field; Relevant experience in Internal Communications, Corporate Communications, Employer Branding, or related areas; Proven experience developing and executing successful internal communications and employee engagement initiatives; Advanced English communication skills, both written and verbal (Spanish is a plus); Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously; Experience partnering with senior stakeholders and cross-functional teams in a dynamic environment; Excellent written communication, storytelling, and presentation skills; Data-driven mindset with the ability to analyze engagement metrics and identify opportunities for improvement; Curiosity and enthusiasm for exploring technology and AI tools to drive innovation and efficiency; Proactive, collaborative, and creative approach to problem-solving and employee engagement. Kaizen Gaming Perks \uD83D\uDCB8 Competitive salary package and bonus scheme; \uD83D\uDD51 Hybrid way of working; \uD83D\uDC69‍⚕️ Private health insurance for you and your family; \uD83D\uDCB0 Monthly meal allowance; \uD83C\uDFC3 A buddy will support you with your onboarding; \uD83D\uDCDA Unlimited access to Udemy ⭐ Clear career paths and a developmental 360° feedback framework. #LI-Hybrid #LI-C1 Recruitment Privacy Notice Regarding the data you share with us, you may find and read our recruitment privacy notice here. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.", "summaryDescription" : "Senior Internal Communication Executive at Kaizen Gaming", "postedDate" : "2026-06-15T23:19:35.416", "createdAt" : "2026-06-15T23:19:35.416", "lastUpdated" : "2026-06-16T08:58:23.950", "ingestTimestamp" : "2026-06-15T23:19:35.416", "mongoId" : "6a3051d8f292fd229cf07c59", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e3b9bc74574cb677994", "title" : "Service Contracts Customer Service Team Leader (Contact Centre)", "company" : "Mercedes-Benz Financial Services", "industry" : "Banking", "salary" : { "min" : 35000.0, "max" : 48000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Service Contracts Customer Service Team Leader in the Financial Services industry in Milton Keynes, United Kingdom, adjusted for seniority and company size." }, "location" : "United Kingdom-England-Milton Keynes", "locations" : [ "United Kingdom-England-Milton Keynes" ], "timestamp" : "2026-06-16T00:36:23.658", "fingerprint" : "a60cfdd76eced3d5f1516b47aeaf7682778a2b81bf2d4095abb4519bf2795066", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=888775", "externalId" : "888775", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milton Keynes", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.0406502,-0.7594092" } ], "locationText" : "Milton Keynes, England, United Kingdom", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Cofico, SAP", "professionalSkills" : [ "Customer service administration", "Stakeholder management", "Performance management", "Process improvement", "Business process design", "System improvement design", "Risk management", "Change coordination", "SLA management", "Performance reviews" ], "hardSkillsList" : [ "KPI management", "Quality improvement", "Error minimization", "Training needs identification", "Communication standards" ], "softSkillsList" : [ "Leadership", "Negotiation" ], "hardSkills" : [ { "name" : "KPI management", "level" : "intermediate" }, { "name" : "Quality improvement", "level" : "intermediate" }, { "name" : "Error minimization", "level" : "intermediate" }, { "name" : "Training needs identification", "level" : "intermediate" }, { "name" : "Communication standards", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" } ], "majorSkills" : "Customer service leadership, Service contract management, Stakeholder engagement", "majorSkillsList" : [ "Customer service leadership", "Service contract management", "Stakeholder engagement" ], "coreResponsibilities" : "Direct and supervise team, Manage third-party providers, Conduct regular stakeholder reviews, Lead customer service administrators, Ensure customer requirements are met, Handle customer queries, Handle Retailer queries, Liaise with third party providers, Act as escalation point, Handle escalations from senior management, Handle Board-level complaints, Monitor team performance, Set performance management, Monitor team activities, Improve quality, Minimize errors, Ensure correct process is followed, Identify training needs, Motivate team members, Empower team members, Pass relevant accreditation, Maintain relevant accreditation, Pass relevant compliance, Maintain relevant compliance, Pass relevant knowledge, Maintain relevant knowledge, Ensure company communication standards, Identify business process improvements, Design business process improvements, Implement business process improvements, Maximize cross team benefits, Maximize customer satisfaction, Control change, Coordinate change, Control risk, Coordinate tasks, Deliver agreed SLAs, Establish performance reviews, Meet planned volume, Meet customer growth, Meet digital transformation benefits, Support business projects, Support business programs, Represent Service Contracts operation needs, Manage multiple key stakeholders, Participate in Sales & Marketing area", "teamCollaboration" : "Cross-functional teams; Business transformation teams; Resolutions team; Sales & Marketing teams", "projectManagementSkills" : [ "Change management", "Risk management", "Task coordination", "SLA management" ], "domainKnowledge" : "Service Contracts; Financial services", "domainList" : [ "service-contracts", "financial-services" ], "domainSpecificKnowledge" : [ "Service Contracts", "Financial services" ], "toolProficiency" : [ "Word", "Excel" ], "communicationSkills" : "Customer communication; Internal communication; External communication", "continuousLearning" : "Develop team members", "innovationCreativity" : "System improvements; Process improvements", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "outcomesObjectives" : "Meet customer requirements; Adhere to KPIs; Deliver agreed SLAs; Meet planned volume; Meet customer growth; Meet digital transformation benefits", "qualificationsBasic" : "Leadership experience, Manage change, System implementation experience, Change management experience, Manage customer relationships, Computer literacy, Work under pressure, Work without supervision, Take ownership of problems, Resolve problems within timeframes, Self-motivated", "qualificationsPreferred" : "Previous team management experience, Contact Centre environment experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Job Title: Service Contracts Customer Service Team Leader (Contact Centre) Closing Date: 2 April 2026 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause. How you’ll play your part In this role, you will direct and supervise the Service Contracts administration team, alongside the management of third-party providers and regular stakeholder reviews. This role is responsible for the leadership and performance of the Customer Service Administrators to ensure customer requirements are met through a customer first approach. Main Accountabilities Responsible for customer and Retailer queries relating to Service Contract agreements across multi channels inclusive of calls, e-mails and online portal, ensuring that KPIs are adhered to and monthly performance reviewed. Liaising with third party providers to ensure the smooth and efficient delivery of activities supporting the customer journey. To be the escalation point when a team member is unable to meet Retailer or Customer demands and needs, or when a higher degree of authority is required to resolve an issue. Handling escalations from senior management and Board-level complaints requiring operational understanding. Monitor team performance through KPI management setting in place any performance management required. Monitor team activities to improve quality, minimise errors and ensure correct process is followed. Identification of training needs, motivating, and empowering team members in line with our Leadership principles. Pass and maintain relevant accreditation/compliance/knowledge to the desired standard. Ensure company standard of communication with customers (internal and external) reached on all calls, emails, and correspondence adhering to strict targets. Taking the lead in identifying, designing, and implementing business process and system improvements, maximising cross team benefits and customer satisfaction. You will control and coordinate change, risk, and tasks to deliver agreed SLAs and establish performance reviews for systems, processes, and behaviours to meet planned volume, customer growth and digital transformation benefits. To be a Subject matter expert support across business projects and programs, representing the requirements and needs of the Service Contracts operation. Managing multiple key stakeholders across the Mercedes-Benz Business including Cars, Risk & Compliance, Retailer Network, IT, Business transformation and Resolutions. Be an active member across all Sales & Marketing area, in particular Brand Services About you Previous experience in managing a team would be desirable or development in line with becoming a Team Leader. Flexible with the ability to manage change. Experience in new system implementation and change management. The ability to manage customer relationships successfully. Excellent communication and negotiation skills. Ability to multi-task, prioritise and manage time effectively while maintaining strong attention to detail. To be computer literate with various packages such as Word, Excel and Cofico/SAP. Problem-solving skills. Experience within a Contact Centre environment, desired but not essential. Ability to work under pressure, whilst maintaining a professional image at all times. Ability to work without supervision. Excellent time management skills. Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames. Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. What’s in it for you? We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What’s next? Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us at careers@mercedes-benz.com for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com. Mercedes-Benz Financial Services UK Limited", "summaryDescription" : "Service Contracts Customer Service Team Leader (Contact Centre) at Mercedes-Benz Financial Services. Skills: Customer service leadership, Service contract management, Stakeholder engagement. Direct and supervise team. Manage third-party providers", "createdAt" : "2026-06-14T18:51:17.909", "lastUpdated" : "2026-06-16T00:36:23.658", "ingestTimestamp" : "2026-06-14T18:51:17.909", "mongoId" : "69ce5e3b9bc74574cb677994", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "KPI management", "Quality improvement", "Error minimization", "Training needs identification", "Communication standards", "Leadership", "Negotiation", "Customer service leadership", "Service contract management", "Stakeholder engagement", "Customer service administration", "Stakeholder management", "Performance management", "Process improvement", "Business process design", "System improvement design", "Risk management", "Change coordination", "SLA management", "Performance reviews", "Change management", "Task coordination", "Service Contracts", "Financial services", "Word", "Excel" ], "skillCount" : 26, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c94ba74d8ee00a098b65f", "title" : "Senior Land Use Planner", "company" : "AKS Engineering & Forestry, LLC", "industry" : "Consulting", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Land Use Planner in Richland, United States, adjusted for industry and company size." }, "location" : "Richland, Washington, United States", "locations" : [ "Richland", "Washington", "United States" ], "timestamp" : "2026-06-15T08:14:33.851", "fingerprint" : "c675c1a40251e3b0774aef0ab1d07c2d63e89e01fb42346733c501ee2bf989e1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/aksengineeringforestryllc/jobs/4164658009", "externalId" : "4164658009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Richland", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "46.2804298,-119.2752050" } ], "locationText" : "Richland, Washington, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AutoCAD, Civil 3D, Photoshop, GIS", "professionalSkills" : [ "Property research", "Zoning research", "Utility research", "Application preparation", "Analysis", "Collaboration", "Proposal development", "Client interaction", "Meeting organization", "Project management", "Relationship building" ], "hardSkillsList" : [ "Land use planning", "Land development", "Comprehensive plans", "Development codes", "Scheduling software" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Land use planning", "level" : "intermediate" }, { "name" : "Land development", "level" : "intermediate" }, { "name" : "Comprehensive plans", "level" : "intermediate" }, { "name" : "Development codes", "level" : "intermediate" }, { "name" : "Scheduling software", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Land use planning, Application preparation, Project management", "majorSkillsList" : [ "Land use planning", "Application preparation", "Project management" ], "coreResponsibilities" : "Perform research, Prepare applications, Submit land use applications, Analyze complex issues, Respond to inquiries, Assess development feasibility, Coordinate with co-workers, Coordinate with agency staff, Coordinate with project team, Develop scopes of work, Coordinate with clients, Organize neighborhood meetings, Attend neighborhood meetings, Create project schedules, Organize project schedules, Maintain project schedules, Define critical paths, Track milestone dates, Develop working relationships, Maintain working relationships", "teamCollaboration" : "In-house engineering; Surveying co-workers; Landscape architectural co-workers; Permitting agency staff; Project team members; Senior Land Use Planners; Project Managers", "projectManagementSkills" : [ "Project schedules", "Critical paths", "Milestone dates" ], "domainKnowledge" : "Land use regulations; Municipal land use; Property development; Transportation networks; Utility infrastructure; Oregon's Statewide Planning System", "domainList" : [ "land-use-regulations", "municipal-land-use", "property-development", "transportation-networks", "utility-infrastructure", "oregon-s-statewide-planning-system" ], "domainSpecificKnowledge" : [ "Land use regulations", "Municipal land use", "Property development", "Transportation networks", "Utility infrastructure", "Oregon's Statewide Planning System" ], "toolProficiency" : [ "Microsoft Office Suite", "Microsoft Project", "Adobe", "AutoCAD", "Civil 3D", "Photoshop", "GIS" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Technical writing", "continuousLearning" : "Professional development; Mentorship", "innovationCreativity" : "Creative solutions", "problemSolvingSkills" : "Analyze complex issues; Assess feasibility; Critical thinking", "specialRequirements" : "Travel out of town, Overnight travel", "qualificationsBasic" : "Bachelor's degree in planning, Equivalent work experience, Interpreting comprehensive plans, Applying development codes, Proficient with Microsoft Office Suite, Proficient with Microsoft Project, Proficient with Adobe, Work independently, Manage multiple deadlines, Prioritize workload, Think critically, Provide creative solutions, Provide realistic solutions", "qualificationsPreferred" : "Proficiency in AutoCAD/Civil 3D, Proficiency in Photoshop, Proficiency in GIS", "workSiteFlexibility" : "Onsite", "rawDescription" : "At AKS, we are growing and building for the future. We bring together multidisciplined experts across the land development, energy, and infrastructure markets to take on bigger challenges and deliver solutions that make a real difference. Our teams combine creativity, technical excellence, and a collaborative, hands-on approach to solve complex problems and deliver results our clients and communities can count on. We take pride in our work and our ability to provide opportunities for our teams, support each other’s growth, and look ahead to what’s next. When you join AKS, you will ﬁnd opportunities to take ownership of meaningful projects, learn, lead, and make an impact from day one. We’re hiring! We’re looking for a Senior Land Use Planner to join our Planning team in our Richland, Washington office. If you thrive in fast-paced environments and love the challenges that come with this type of consulting work, this is an outstanding opportunity to work side by side with a well-respected and talented multi-disciplinary team of professionals in a dynamic organization. What You’ll Do Research: Perform timely and accurate property, zoning, and utility research to ensure compliance with municipal land use regulations. Application Preparation: Prepare, organize, and submit required materials for land use applications, including subdivisions, zone changes, conditional use permits, and site plan reviews. Analysis: Analyze and break down complex issues affecting property, transportation networks, utility infrastructure, etc., to respond to client inquiries and assess the feasibility of property development. Collaboration: Coordinate effectively with in-house engineering, surveying, and landscape architectural co-workers, permitting agency staff, and other project team members. Proposal Development: Develop clearly written and detailed scopes of work for proposals. Client Interaction: Coordinate with clients on project data and scheduling. Meeting Organization: Set up, organize, and attend neighborhood meetings. Project Management: Create, organize, and maintain project schedules, define critical paths, and track milestone dates. Relationship Building: Develop and maintain effective positive working relationships with co-workers, clients, permitting agency staff, and other project team members. Travel: Able to travel out of town as necessary, occasionally overnight. Who You Are Extensive experience performing land use planning/land development-related activities. A bachelor’s degree in planning, landscape architecture, geography, or related field or equivalent work experience. Experience interpreting and applying City and County Comprehensive Plans and Development Codes. Knowledge of Oregon’s Statewide Planning System. Strong organizational skills and attention to detail. Proficient with word processing, presentation, spreadsheet, and scheduling software (Microsoft Office Suite, Microsoft Project, Adobe, etc.). Excellent written and verbal communication skills. Ability to work independently while providing support to Senior Land Use Planners or Project Managers with minimal supervision. Ability to manage multiple and conflicting deadlines and prioritize workload. Able to think critically and provide creative and realistic solutions. You have a \"Do what needs to be done\" mindset, taking ownership beyond assigned tasks and stepping in wherever needed to keep projects, teams, and customers supported and running smoothly. Nice to Have Proficiency in the use of AutoCAD/Civil 3D, Photoshop, and geographic information systems (GIS). Why AKS? At AKS, we believe your work should support your life, not the other way around. Here's what you can count on when you join our team: Meaningful Growth: Whether you're just starting out or looking to advance, we offer hands-on training, mentorship, and clear paths for professional development so you can grow with purpose. Real Collaboration: Join a team that brings diverse perspectives together to solve complex challenges with creativity, curiosity, and a shared commitment to quality. Respect for Your Time: We value work-life balance and offer generous PTO and a supportive environment that helps you manage both personal and professional responsibilities. Benefits That Care: You’ll have access to health coverage that supports your total well-being, plus a 401(k) match, paid holidays, and more resources to help you thrive. Weekly Team Lunches: Take a break and recharge with your teammates, we believe food brings people together. Culture That Connects: We invest in experiences that build strong teams and strong communities. A Place People Love to Work: We’ve been named one of the Top Workplaces year after year. Join us and be part of a team that values your contributions, celebrates initiative, and is committed to doing things the right way for our employees, clients, and communities.", "summaryDescription" : "Senior Land Use Planner at AKS Engineering & Forestry, LLC. Skills: Land use planning, Application preparation, Project management. Perform research. Prepare applications", "postedDate" : "2026-06-14T03:25:26.384", "createdAt" : "2026-06-14T03:25:26.384", "lastUpdated" : "2026-06-15T08:14:33.851", "ingestTimestamp" : "2026-06-14T03:25:26.384", "mongoId" : "6a2c94ba74d8ee00a098b65f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Land use planning", "Land development", "Comprehensive plans", "Development codes", "Scheduling software", "Critical thinking", "Application preparation", "Project management", "Property research", "Zoning research", "Utility research", "Analysis", "Collaboration", "Proposal development", "Client interaction", "Meeting organization", "Relationship building", "Project schedules", "Critical paths", "Milestone dates", "Land use regulations", "Municipal land use", "Property development", "Transportation networks", "Utility infrastructure", "Oregon's Statewide Planning System", "Microsoft Office Suite", "Microsoft Project", "Adobe", "AutoCAD", "Civil 3D", "Photoshop", "GIS" ], "skillCount" : 33, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb15874d8ee00a09dce76", "title" : "Digital Customer Success Manager", "company" : "FacilityOS", "industry" : "GTM", "salary" : { "min" : 70000.0, "max" : 90000.0, "currency" : "CAD", "frequency" : "Yearly" }, "location" : "Toronto", "locations" : [ "Toronto" ], "timestamp" : "2026-06-15T04:55:49.118", "fingerprint" : "6aa33bd759fe5702542f7c9fcb9af33dfff381cf924c1c0ff3fe9320c9627419", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/facilityos/9f0e3c87-9fff-4ee5-947c-b3a80536e9cf/application", "externalId" : "9f0e3c87-9fff-4ee5-947c-b3a80536e9cf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Strategic planning", "Project management", "Analytical thinking", "Process orientation" ], "hardSkillsList" : [ "Data analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Digital engagement, Data analysis", "majorSkillsList" : [ "Customer Success", "Digital engagement", "Data analysis" ], "coreResponsibilities" : "Execute automated email campaigns, Improve automated email campaigns, Execute lifecycle journeys, Improve lifecycle journeys, Execute milestone touchpoints, Improve milestone touchpoints, Analyze campaign performance, Analyze customer engagement data, Identify expansion opportunities, Support expansion opportunities, Track adoption signals, Engage customers, Spot at-risk customers, Take action to keep customers on track, Support feature adoption, Improve playbooks, Improve campaigns, Improve digital customer journey, Learn product enhancements, Learn CS best practices", "teamCollaboration" : "Cross-functional departments; Broader CS team", "projectManagementSkills" : [ "Strategic planning", "Project management" ], "domainKnowledge" : "SaaS customer engagement", "domainList" : [ "saas-customer-engagement" ], "domainSpecificKnowledge" : [ "SaaS customer engagement" ], "toolProficiency" : [ "CRM", "Customer Success platform" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Learn product enhancements; Learn CS best practices", "problemSolvingSkills" : "Problem identification; Problem resolution", "specialRequirements" : "Legally eligible to work in Canada, Legally eligible to work in United States", "qualificationsBasic" : "2 to 4 years Customer Success, 2 to 4 years Marketing, 2 to 4 years related role, SaaS environment experience, Verbal communication skills, Written communication skills, Strategic planning skills, Project management skills, Analytical mindset, Process-oriented mindset, High degree of initiative, Can-do attitude, Results and goal-driven mindset, Ability to achieve set goals, Attention to detail", "qualificationsPreferred" : "Exposure to digital/scaled customer engagement, Interest in digital/scaled customer engagement, Experience with CRM, Experience with Customer Success platform", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "ABOUT FACILITYOS FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world. As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum. We’re proud to be recognized as one of Canada’s Best Workplaces™ for 2026, based on direct employee feedback—reflecting a culture built on trust, support, and high performance. If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career. Opportunity At FacilityOS, we’re growing fast and building the systems to match. We’re looking for an eager and detail-oriented Customer Success Manager, Digital to join our team and help shape how we engage and retain customers at scale. FacilityOS is a fast-paced, high-growth environment, so you’ll need to be comfortable managing change, working through ambiguity, and driving results. This role is ideal for someone who is naturally curious, enjoys working with data and automation, and gets satisfaction from building programs that help customers succeed at scale. In this role, you’ll help ensure customers across our digital segment are getting consistent value from FacilityOS; not through dedicated account management, but through well-designed programs, automated touchpoints, and timely outreach based on data signals. You’ll be supported by a broader CS team and work cross-functionally with departments across the company. What You’ll Do - Digital Engagement - Execute and help improve automated email campaigns, lifecycle journeys, and milestone-based customer touchpoints across a large portfolio of accounts - Analyze Data - Analyze campaign performance and customer engagement data to understand what's working, where customers are struggling, and where to focus next - Drive Growth - Identify and support expansion opportunities within the digital segment by tracking adoption signals and engaging customers at the right moment - Mitigate Risk - Use data and product usage signals to spot at-risk customers early and take action to keep them on track - Drive Product Usage: Support awareness and adoption of new features across the digital segment through targeted campaigns and timely, relevant outreach - Continuously learn: Stay current on product enhancements and CS best practices, applying what you learn to improve our playbooks, campaigns, and the overall digital customer journey Qualifications - 2 to 4 years in Customer Success, Marketing, or a related role in a SaaS environment - Exposure to or interest in digital/scaled customer engagement models - Experience with a CRM or Customer Success platform is an asset (e.g. Gainsight, Salesforce) - Strong verbal and written communication, strategic planning, and project management skills - Analytical and process-oriented mindset - Your work ethic is unmatched - anything you don’t know you’ll learn quickly through your growth mindset - You are a highly motivated, self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset and the ability to achieve set goals - You pay attention to detail in all areas of work with strong problem identification and problem resolution skills Why work at FacilityOS? We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides: \uD83E\uDE7AComprehensive health coverage \uD83C\uDFE0A Hybrid work environment \uD83D\uDCA1Opportunity for advancement and growth \uD83C\uDF55 Catered Events, Snacks, Drinks – You won’t go Hungry! \uD83E\uDD73 Birthday and Life Celebrations \uD83C\uDF89 Two annual parties in a year FacilityOS Commitment We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs. Please note that all candidates must be legally eligible to work in Canada or United States. Background and Reference Checks Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted. We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications. These tools assist the recruitment team but do not replace human judgment. All advancement and hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us or click here https://www.deeplytalented.com/responsible-ai. FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.", "summaryDescription" : "Digital Customer Success Manager at FacilityOS. Skills: Customer Success, Digital engagement, Data analysis. Execute automated email campaigns. Improve automated email campaigns", "createdAt" : "2026-06-14T05:10:38.986", "lastUpdated" : "2026-06-15T04:55:49.118", "ingestTimestamp" : "2026-06-14T05:10:38.986", "mongoId" : "6a2cb15874d8ee00a09dce76", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Customer Success", "Digital engagement", "Strategic planning", "Project management", "Analytical thinking", "Process orientation", "SaaS customer engagement", "CRM", "Customer Success platform" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ae74d8ee00a0983cbf", "title" : "Head of Customer Care", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Customer Care in FinTech in Manchester, UK, adjusted for seniority and company size." }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-16T06:02:03.393", "fingerprint" : "e8add2eddb8d87fb826cd6814e7e36613c531cdff905db874956787c9f9c46e1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8588534002", "externalId" : "8588534002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer operations", "Complaints handling", "Payment operations", "Vulnerable customer strategy" ], "hardSkillsList" : [ "FCA Consumer Duty", "DISP rules", "Vulnerability guidance" ], "hardSkills" : [ { "name" : "FCA Consumer Duty", "level" : "intermediate" }, { "name" : "DISP rules", "level" : "intermediate" }, { "name" : "Vulnerability guidance", "level" : "intermediate" } ], "majorSkills" : "Customer Care, Complaints Management, Payment Operations", "majorSkillsList" : [ "Customer Care", "Complaints Management", "Payment Operations" ], "coreResponsibilities" : "Build and lead a high-performing team, Champion engagement, recognition, and team development, Develop, own, and embed a best-in-class vulnerable customer, Act as the internal subject matter expert on, Provide guidance to business stakeholders, Influence product and process design, Lead end-to-end complaints handling, Ensure timely, fair, and well-evidenced resolutions, Oversee the payment operations function, Ensure customer payment queries, disputes, and processing issues, Drive operational excellence by leveraging technology, Streamline processes, Enhance the customer experience", "teamCollaboration" : "Work with senior stakeholders; Work with regulatory counterparts", "domainKnowledge" : "Regulated financial services; FCA Consumer Duty; DISP complaints-handling rules; Vulnerability guidance", "domainList" : [ "regulated-financial-services", "fca-consumer-duty", "disp-complaints-handling-rules", "vulnerability-guidance" ], "domainSpecificKnowledge" : [ "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "communicationSkills" : "Excellent communicator; Influencer", "continuousLearning" : "Professional development; Annual Learning and Wellbeing Budget", "innovationCreativity" : "Pilot new ideas fast; Scale quickly", "problemSolvingSkills" : "Interpret complex data; Identify root causes; Implement evidence-based decisions", "outcomesObjectives" : "Deliver good outcomes for customers", "qualificationsBasic" : "Significant experience in customer operations, Expertise in complaints, Expertise in vulnerability, Expertise in payment operations, Deep understanding of FCA Consumer Duty, Deep understanding of DISP complaints-handling rules, Deep understanding of vulnerability guidance (FG21/1), Proven track record of building high-performing teams, Analytical skills", "qualificationsPreferred" : "Experience in regulated financial services environment", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Manchester | \uD83C\uDFE2 3 days per week in office Customer Care/Customer Operations \uD83D\uDE80 Customer Care is a brand new team for us, and you’ll be the first hire! You’ll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations. What You’ll Be Doing \uD83D\uDDC3️ Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability. Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose. Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap. Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design. Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements. Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately. Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For \uD83D\uDD0E A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations. A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1). A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment. Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions. An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts. Interview Process \uD83E\uDD1D Stage 1: 30 minutes with a Talent Partner Stage 2: 60 minutes with the Customer Operations Director Stage 3: 60 minutes with our Lead People Partner and another Head of Stage 4: Good To Great interview with a member of our C-Suite Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Head of Customer Care at Capital on Tap. Skills: Customer Care, Complaints Management, Payment Operations. Build and lead a high-performing team. Champion engagement, recognition, and team development", "postedDate" : "2026-06-14T19:11:55.339", "createdAt" : "2026-06-14T19:11:55.339", "lastUpdated" : "2026-06-16T06:02:03.393", "ingestTimestamp" : "2026-06-14T19:11:55.339", "mongoId" : "6a2c91ae74d8ee00a0983cbf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "FCA Consumer Duty", "DISP rules", "Vulnerability guidance", "Customer Care", "Complaints Management", "Payment Operations", "Customer operations", "Complaints handling", "Payment operations", "Vulnerable customer strategy", "Regulated financial services", "DISP complaints-handling rules" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a16291c58b93c861e95a0c1", "title" : "Substation Communication Engineer", "company" : "HDR", "industry" : "Consulting", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-level Substation Communication Engineer in Detroit, United States, adjusted for industry and company size." }, "location" : "Multiple Locations", "locations" : [ "Multiple Locations" ], "certifications" : [ "Professional Engineer (PE or P. Eng) license" ], "timestamp" : "2026-06-16T05:01:00.641", "fingerprint" : "4dc6f194e33a9c18f1a62e89b0972342a861f91cba566605a74984716cd3d51f", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=777056", "externalId" : "777056", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Detroit", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3315509,-83.0466403" } ], "locationText" : "Detroit, Michigan, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "Microsoft Office", "professionalSkills" : [ "Project execution" ], "domainKnowledge" : "Power Market Sector", "domainList" : [ "power-market-sector" ], "domainSpecificKnowledge" : [ "Power Market Sector" ], "toolProficiency" : [ "PLS CAD", "AutoCAD", "Plant 3D", "AutoPipe", "Revit" ], "qualificationsBasic" : "Professional engineering license, Previous experience in project execution, Computer skills in Microsoft Office, Computer skills in standard Power Market Sector design software", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Required Qualifications Bachelor's degree in Engineering Requires professional engineering license recognized by the licensing board for the location of the position offered. Example: Professional Engineer (PE or P.Eng) license. Previous experience in project execution within the Power Market Sector. Computer skills in Microsoft Office as well as standard Power Market Sector design software. (examples include PLS CAD, AutoCAD, Plant 3D, AutoPipe, and Revit) An attitude and commitment to being an active participant of our employee-owned culture What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. United States-Michigan-Detroit", "summaryDescription" : "Substation Communication Engineer at HDR", "createdAt" : "2026-06-14T20:49:26.804", "lastUpdated" : "2026-06-16T05:01:00.641", "ingestTimestamp" : "2026-06-14T20:49:26.804", "mongoId" : "6a16291c58b93c861e95a0c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Project execution", "Power Market Sector", "Professional Engineer (PE or P. Eng) license", "PLS CAD", "AutoCAD", "Plant 3D", "AutoPipe", "Revit" ], "skillCount" : 8, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Energy", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c94e874d8ee00a098bdf2", "title" : "Engineering Manager | Onboarding Channels (LATAM)", "company" : "Getnet", "industry" : "FinTech", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in FinTech in São Paulo, Brazil, adjusted for seniority and company size." }, "location" : "Getnet T&O Brazil", "locations" : [ "Getnet T&O Brazil" ], "timestamp" : "2026-06-15T21:26:14.722", "fingerprint" : "205c67bd03392c02b1feb3bf2c7884b672b838235f993e1fb90fc8becdd0368a", "source" : "greenhouse", "language" : "pt", "applyUrl" : "https://job-boards.eu.greenhouse.io/getnet/jobs/4863572101", "externalId" : "4863572101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "hybrid", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "São Paulo, Brazil", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "technicalSkills" : "Salesforce, Pega, APIs, Integrations", "professionalSkills" : [ "System design", "Stakeholder management" ], "hardSkillsList" : [ "Workflow orchestration" ], "softSkillsList" : [ "Leadership", "Autonomy", "Quality focus", "Mentoring", "Performance management", "Responsibility", "Practical approach", "Delivery orientation", "Adaptability" ], "hardSkills" : [ { "name" : "Workflow orchestration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Autonomy" }, { "name" : "Quality focus" }, { "name" : "Mentoring" }, { "name" : "Performance management" }, { "name" : "Responsibility" }, { "name" : "Practical approach" }, { "name" : "Delivery orientation" }, { "name" : "Adaptability" } ], "majorSkills" : "Engineering leadership, Onboarding solutions, Cross-country delivery", "majorSkillsList" : [ "Engineering leadership", "Onboarding solutions", "Cross-country delivery" ], "coreResponsibilities" : "Lead and develop onboarding engineering team LATAM, Promote strong engineering culture, Support team growth, Be responsible for end-to-end delivery onboarding initiatives LATAM, Ensure commitments delivered on time, Identify and manage risks, Work with Product to align priorities, Ensure alignment with global onboarding platform, Collaborate with global team, Support global solution implementation, Contribute to technical discussions, Supervise onboarding solutions, Ensure integration with external providers, Ensure solutions meet regulatory requirements, Maintain high standards reliability, Promote automation, Reduce manual processes", "teamCollaboration" : "Work with Product; Partner with Product; Collaborate with global team; Work with Risco; Work with Compliance; Work with Operations; Work with local teams", "domainKnowledge" : "Payment solutions; Onboarding processes; Regulated environments; KYC; KYB; Antifraud; Financial services; Global platforms", "domainList" : [ "payment-solutions", "onboarding-processes", "regulated-environments", "kyc", "kyb", "antifraud", "financial-services", "global-platforms" ], "domainSpecificKnowledge" : [ "Payment solutions", "Onboarding processes", "Regulated environments", "KYC", "KYB", "Antifraud", "Financial services", "Global platforms" ], "toolProficiency" : [ "Salesforce", "Pega" ], "continuousLearning" : "LinkedIn Learning; O'Reilly", "qualificationsBasic" : "Solid software engineering experience, Previous experience leading teams, Experience delivering solutions complex multicountry environments, Graduation Engineering, Computer Science or related areas, Spanish intermediate, English intermediate", "qualificationsPreferred" : "Experience payments, onboarding, or regulated environments", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "✨ Seu talento impulsiona o nosso futuro A Getnet é uma empresa global de tecnologia especializada em soluções de pagamento para o comércio. Fundada no Brasil e presente na América Latina e na Península Ibérica, apoiamos mais de 1,3 milhão de comerciantes com serviços completos — da maquininha ao e-commerce. Fazemos parte da PagoNxt, a fintech global do Grupo Santander, e atuamos como um hub de adquirência com forte presença em Espanha, Portugal, Brasil, México, Chile, Argentina e Uruguai. Nossa missão é clara: simplificar os pagamentos com inovação, segurança e escala, ajudando negócios de todos os tamanhos a crescer com agilidade. Oferecemos uma plataforma unificada que integra hardware, software, prevenção à fraude, adquirência, conciliação e serviços financeiros — tudo em um só ecossistema, para que nossos clientes possam focar no crescimento do seu negócio. Fazer parte da Getnet é se juntar a uma empresa que combina a inovação de uma fintech com a solidez de um banco global. Imagine your future. Care for your career. Simplify your journey. Isso significa que você terá a chance de construir soluções de impacto, crescer com oportunidades reais de desenvolvimento e evoluir em uma cultura que valoriza bem-estar, inclusão e clareza. Combinamos flexibilidade, autonomia e colaboração global — para que você possa focar no que importa, se conectar com propósito e ajudar a moldar o futuro. Aqui, você vai encontrar espaço para crescer, oportunidades reais para liderar e uma cultura onde todas as pessoas pertencem e contribuem. ✨ Se você quer fazer parte da próxima geração de soluções financeiras, este é o lugar certo. Já te imagina sendo Nxter? Na Getnet, estamos evoluindo nossas capacidades de onboarding para um modelo mais digital, escalável e eficiente em todos os mercados. Como Engineering Manager de Onboarding LATAM, você será responsável por liderar o squad de engenharia de onboarding na América Latina, cobrindo Chile e Argentina, e expandindo progressivamente para Colômbia e Peru. A vaga é baseada em São Paulo, Brasil, no modelo híbrido (3x presenciais). Você terá um papel-chave em garantir a entrega e evolução bem-sucedidas das capacidades de onboarding na região, trabalhando em estreito alinhamento com o time Global de Onboarding, cuja plataforma (baseada em Salesforce e Pega) já está ativa no México e será gradualmente estendida para a América Latina. Essa função combina liderança de equipe, responsabilidade por entregas e forte coordenação com times globais, garantindo que as necessidades locais sejam atendidas mantendo o alinhamento com plataformas e padrões globais. \uD83D\uDCCCO que você vai fazer Liderança de Equipe Liderar e desenvolver o time de engenharia de onboarding LATAM Promover uma forte cultura de engenharia focada em autonomia, qualidade e colaboração Apoiar o crescimento do time por meio de mentoria, feedback e gestão de desempenho Entrega & Execução Ser responsável pela entrega de ponta a ponta das iniciativas de onboarding na LATAM Garantir que os compromissos sejam entregues no prazo e com a qualidade esperada Identificar e gerenciar riscos, dependências e impedimentos Trabalhar em conjunto com Produto para alinhar prioridades e execução Alinhamento Global Garantir alinhamento com a plataforma global de onboarding (Salesforce & Pega) Colaborar com o time global para reutilizar capacidades e evitar duplicações Apoiar a implementação de soluções globais nos mercados LATAM Contribuir para discussões técnicas e evolução da plataforma Gestão de Stakeholders Trabalhar em parceria com Produto, Risco, Compliance, Operações e times locais Traduzir necessidades de negócio em soluções técnicas escaláveis e sustentáveis Dar visibilidade clara sobre progresso, riscos e status das entregas Tecnologia & Sistemas Supervisionar soluções de onboarding baseadas principalmente em: Salesforce Plataformas de workflow/orquestração (ex.: Pega) Garantir integração adequada com provedores externos (KYC/KYB, antifraude, dados) e sistemas internos Qualidade & Compliance Garantir que as soluções atendam aos requisitos regulatórios e de compliance em todos os mercados Manter altos padrões de confiabilidade, performance e segurança dos sistemas Promover automação e redução de processos manuais ✅ O que buscamos em você Experiência Experiência sólida em engenharia de software, com vivência prévia liderando times Experiência na entrega de soluções em ambientes complexos e multicountry Experiência em pagamentos, onboarding ou ambientes regulados é um diferencial Habilidades Técnicas Experiência com plataformas Salesforce Familiaridade com ferramentas de workflow (ex.: Pega ou similares) Boa compreensão de APIs, integrações e design de sistemas Capacidade de participar de discussões técnicas com times de engenharia e arquitetura Perfil Forte senso de responsabilidade e ownership Abordagem prática e orientada à entrega Capacidade de equilibrar padrões globais com necessidades locais Habilidade de colaboração e gestão de stakeholders Conforto em ambientes dinâmicos e em constante evolução Formação Graduação em Engenharia, Ciência da Computação ou áreas correlatas Idiomas Espanhol e Inglês a partir de intermediário \uD83C\uDFAF O que oferecemos \uD83E\uDE7A Assistência médica \uD83E\uDDB7 Assistência odontológica \uD83E\uDD73 Day off de aniversário \uD83D\uDE91 Seguro de vida \uD83D\uDC89 Campanha de vacinação anual \uD83D\uDE8C VT \uD83C\uDF5D VR/VA \uD83D\uDCB0 Bônus anual \uD83D\uDC76 Auxílio creche \uD83C\uDF85 Vale natalino \uD83E\uDD30 Extensão dos períodos de licença maternidade e paternidade \uD83E\uDDE0 Programa de Apoio Pessoal Especializado (PAPE) \uD83C\uDF0E Plataforma Ástex: recurso gratuito para você aprender um novo idioma (inglês, espanhol, francês, italiano, alemão ou português) \uD83D\uDCDA Acesso a uma plataforma de learning conectada a todos os conteúdos do LinkedIn Learning e o'Reilly ♨️ Possibilidade de contratação de empréstimos pessoais com juros menores que os de mercado \uD83D\uDCEC Seguinte passo Candidate-se e se você conhece alguém que possa estar procurando por essa oportunidade, compartilhe.", "summaryDescription" : "Engineering Manager | Onboarding Channels (LATAM) at Getnet. Skills: Engineering leadership, Onboarding solutions, Cross-country delivery. Lead and develop onboarding engineering team LATAM. Promote strong engineering culture", "postedDate" : "2026-06-14T20:46:20.187", "createdAt" : "2026-06-14T20:46:20.187", "lastUpdated" : "2026-06-15T21:26:14.722", "ingestTimestamp" : "2026-06-14T20:46:20.187", "mongoId" : "6a2c94e874d8ee00a098bdf2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Workflow orchestration", "Leadership", "Autonomy", "Quality focus", "Mentoring", "Performance management", "Responsibility", "Practical approach", "Delivery orientation", "Adaptability", "Engineering leadership", "Onboarding solutions", "Cross-country delivery", "System design", "Stakeholder management", "Payment solutions", "Onboarding processes", "Regulated environments", "KYC", "KYB", "Antifraud", "Financial services", "Global platforms", "Salesforce", "Pega" ], "skillCount" : 25, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6e870f0b99d589b3acf", "title" : "Marketing & Communication Specialist", "company" : "SMU", "salary" : { "min" : 52000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Marketing & Communication Specialist in Dallas, United States, adjusted for the education industry and company size." }, "location" : "TX-Dallas", "locations" : [ "TX-Dallas" ], "timestamp" : "2026-06-16T02:13:03.555", "fingerprint" : "4aa2e22ac43858c1c27b6aa68d3996dc158c31273ef17a3c160a55ba59c1fb7e", "source" : "taleo", "language" : "en", "applyUrl" : "https://smu.taleo.net/careersection/ex/jobdetail.ftl?job=72891", "externalId" : "72891", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dallas", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7762719,-96.7968559" } ], "locationText" : "Dallas, Texas, United States", "employmentType" : "FULL_TIME", "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Salary Range: Salary commensurate with experience and qualifications About SMU SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences , Cox School of Business , Lyle School of Engineering , Meadows School of the Arts , Simmons School of Education and Human Development , Dedman School of Law , Perkins School of Theology and Moody School of Graduate and Advanced Studies . SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence. Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact. SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. The Marketing & Communications Specialist for the Office of Undergraduate Admission is responsible for developing and managing communications that promote student/family engagement, drive event registrations, and support enrollment initiatives and objectives across print and digital channels including content creation for email, landing pages, and social media. This position requires strong writing, digital marketing, and project management skills, with the ability to work collaboratively in a team environment. Essential Functions: Help oversee the creation and accuracy of all printed admissions materials, including brochures, postcards, and gatefolds. Create and manage email campaigns/targeted emails as well as landing pages and other digital pieces designed to engage prospective students and generate new contacts. Maintain a messaging calendar, manage audience segmentation, and use CRM automations to deliver timely and relevant communications, particularly in Slate Deliver, ensuring the efforts of recruitment and events teams are supported. Implement a social media content strategy that supports recruitment initiatives, showcases student life/academic offerings, as well as increases our page visibility. Create content for the admission office as well as make regular updates which includes copy, design, photography, and video for social media, email, landing pages, and any other assets for use in enrollment campaigns. Provide support and brand consistency to the efforts of the events team as they develop form registrations, event-specific communications, and presentation materials. Update and maintain admission web pages/application portals to ensure accuracy, clarity, and user experience improvements as well as monitor and enhance SMU’s presence on college search engines through regular audits, applying SEO best practices to digital content when applicable. Assist in coordinating and managing student ambassadors for social media initiatives and other prospective student outreach. Education and Experience: Bachelor’s degree is required. A minimum of two (2) years of experience is required. Candidate must demonstrate knowledge of social media platforms and strategy. Knowledge, Skills and Abilities: Candidate must possess strong organizational and project management skills to effectively prioritize and achieve deadlines on multiple projects. Must also be a self-starter with the ability to work independently with minimal supervision and collaboratively within a team environment. A strong focus on attention to detail and accuracy is essential. Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. MS Office ((Word, Excel and Outlook) knowledge is required. Work experience with Slate, HTML and Adobe Creative Suite (InDesign, Photoshop, Illustrator) is desired. Slate, CRM and Asana experience is strongly preferred. Physical and Environmental Demands: Sit for long periods of time Deadline to Apply: Open until filled Priority consideration may be given to submissions received by October 14, 2025. EEO Statement SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. Benefits: SMU offers staff a broad, competitive array of health and related benefit s. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities , including tuition benefits . USA-TX-Dallas", "summaryDescription" : "Marketing & Communication Specialist at SMU. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics", "createdAt" : "2026-06-14T19:46:05.008", "lastUpdated" : "2026-06-16T02:13:03.555", "ingestTimestamp" : "2026-06-14T19:46:05.008", "mongoId" : "694ae6e870f0b99d589b3acf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484b0", "title" : "Personal Assistant", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Personal Assistant in Atlanta, United States, adjusted for the Technology industry." }, "location" : "Atlanta, GA, United States", "locations" : [ "Atlanta", "GA", "United States" ], "timestamp" : "2026-06-16T09:00:55.754", "fingerprint" : "a83e1c8c48267df7a47505bd1548be4f1e42bc32c0b35e7f9ca8d4f29fc18642", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132093900-personal-assistant", "externalId" : "744000132093900", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Manage executive's calendar, Maintain executive's calendar, Schedule appointments, Schedule meetings, Coordinate travel arrangements, Book flights, Book accommodations, Book transportation, Handle incoming calls, Handle emails, Handle correspondence, Respond on behalf of executive, Prepare reports, Edit reports, Prepare presentations, Edit presentations, Prepare other documents, Edit other documents, Organize daily tasks, Prioritize daily tasks, Ensure timely completion of assignments, Act as liaison between executive and teams, Act as liaison between executive and clients", "teamCollaboration" : "Liaison between executive and teams; Liaison between executive and clients", "toolProficiency" : [ "Microsoft Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Skill development; Ongoing learning", "qualificationsBasic" : "Proven experience as Personal Assistant, Similar administrative role experience, Excellent organizational skills, Excellent time-management skills, Verbal communication abilities, Written communication abilities, Proficiency in Microsoft Office Suite, Proficiency in other relevant software, Ability to multitask, Ability to prioritize tasks, High level of discretion, High level of confidentiality", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders. Position Overview We are seeking a highly organized and proactive Personal Assistant to provide comprehensive support to an executive. This role demands an individual who excels in managing schedules, coordinating meetings, and handling various administrative tasks with efficiency and discretion. The ideal candidate will have exceptional communication skills, a keen eye for detail, and the ability to anticipate needs and resolve issues proactively. Key Responsibilities * Manage and maintain the executive's calendar, including scheduling appointments and meetings. * Coordinate travel arrangements, including booking flights, accommodations, and transportation. * Handle incoming calls, emails, and correspondence, responding on behalf of the executive when appropriate. * Prepare and edit reports, presentations, and other documents as required. * Organize and prioritize daily tasks to ensure timely completion of assignments. * Act as a liaison between the executive and internal teams or external clients. ## Qualifications Requirements * Proven experience as a Personal Assistant or in a similar administrative role. * Excellent organizational and time-management skills. * Strong verbal and written communication abilities. * Proficiency in Microsoft Office Suite and other relevant software applications. * Ability to multitask and prioritize tasks effectively in a fast-paced environment. * High level of discretion and confidentiality. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Personal Assistant at Alphabe Insight Inc. Manage executive's calendar. Maintain executive's calendar", "postedDate" : "2026-06-15T01:16:23.000", "createdAt" : "2026-06-15T23:45:50.709", "lastUpdated" : "2026-06-16T09:00:55.754", "ingestTimestamp" : "2026-06-15T23:45:50.709", "mongoId" : "6a305981f292fd229cf484b0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Microsoft Office Suite" ], "skillCount" : 1, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2ca3ba74d8ee00a09ad6ac", "title" : "Sales Manager, Growth Channels", "company" : "Hasbro", "industry" : "Retail", "salary" : { "min" : 100300.0, "max" : 150500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-15T10:09:25.860", "fingerprint" : "6363a1e3c1bcef8fd583692e875e715bb23b769ac15cd56114ee47a007bfb450", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hasbro/jobs/4265228009", "externalId" : "4265228009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" }, { "city" : "Pawtucket", "state" : "Rhode Island", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8789531,-71.3821203" }, { "city" : "Bentonville", "state" : "Arkansas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.3728608,-94.2087870" }, { "city" : "Minneapolis", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.9772995,-93.2654692" } ], "locationText" : "Boston, Massachusetts, United States; Pawtucket, Rhode Island, United States; Bentonville, Arkansas, United States; Minneapolis, Minnesota, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Sales skill", "Analytical capability", "Customer relationship management", "Critical thinking" ], "hardSkillsList" : [ "Forecasting", "Promotional planning", "Assortment optimization", "Merchandising execution", "Inventory management", "Sales analysis" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Promotional planning", "level" : "intermediate" }, { "name" : "Assortment optimization", "level" : "intermediate" }, { "name" : "Merchandising execution", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Sales analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Sales, Account management, Revenue growth", "majorSkillsList" : [ "Sales", "Account management", "Revenue growth" ], "coreResponsibilities" : "Drive profitable growth, Grow market share, Improve placement of Hasbro brands, Improve visibility of Hasbro brands, Lead key client partnerships, Develop joint business plans, Partner cross-functionally, Complete commercial strategies, Develop strategic customer relationships, Build joint business plans, Implement joint business plans, Drive revenue growth, Drive market share, Drive brand visibility, Deliver sales targets, Deliver profitability targets, Partner with replenishment teams, Partner with supply chain teams, Support collaborative forecasting, Support inventory management, Leverage POS data, Leverage consumer insights, Leverage market trends, Discover opportunities, Optimize business performance, Negotiate promotions, Negotiate assortment, Negotiate merchandising opportunities, Collaborate with Marketing teams, Collaborate with Finance teams, Collaborate with Product Development teams, Collaborate with Supply Chain teams, Collaborate with Trade Marketing teams, Align customer strategies, Serve as channel expert, Monitor competitive activity, Monitor retailer trends, Monitor omnichannel requirements, Generate business updates, Generate performance analyses, Analyze sales results, Analyze market share insights, Recommend improvements, Improve promotional efficiency", "teamCollaboration" : "Cross-functional teams; Replenishment teams; Supply chain teams; Marketing teams; Finance teams; Product Development teams; Trade Marketing teams", "domainKnowledge" : "Consumer products; Omnichannel environments; Retail accounts", "domainList" : [ "consumer-products", "omnichannel-environments", "retail-accounts" ], "domainSpecificKnowledge" : [ "Consumer products", "Omnichannel environments", "Retail accounts" ], "communicationSkills" : "Business updates; Performance analyses", "outcomesObjectives" : "Deliver revenue growth; Exceed sales objectives", "qualificationsBasic" : "Bachelor's degree required, 5+ years sales experience, 5+ years account management experience, 5+ years consumer products experience", "qualificationsPreferred" : "Business degree preferred, Related field degree preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. The Growth Channels Sales Manager is responsible for driving profitable growth, growing market share, and improving the placement and visibility of Hasbro brands within designated retail accounts. This role leads key client partnerships, develops joint business plans, and partners cross-functionally to complete outstanding commercial strategies across both in-store and omnichannel environments. The ideal candidate combines strong sales skill, analytical capability, customer relationship management, and critical thinking to deliver results in a dynamic consumer products environment. Effective from the date that Hasbro opens its new Boston location, this position will be onsite Tuesday-Thursday at Hasbro's new HQ location in Boston, MA. In the interim, this position will be onsite Tuesday-Thursday at Hasbro's HQ in Pawtucket, RI or at Hasbro's temporary location in Boston, MA, Bentonville, AR or Minneapolis, MN A day in the life as a Sales Manager: • Develop and lead strategic customer relationships across assigned retail accounts • Build and implement joint business plans that drive revenue growth, market share, and brand visibility • Deliver sales and profitability targets through forecasting, promotional planning, assortment optimization, and merchandising execution • Partner closely with replenishment and supply chain teams to support collaborative forecasting and inventory management • Leverage POS data, consumer insights, and market trends to discover opportunities and optimize business performance • Negotiate promotions, assortment, and merchandising opportunities with retail partners • Collaborate cross-functionally with Marketing, Finance, Product Development, Supply Chain, and Trade Marketing teams to align customer strategies with broader business objectives! • Serve as a channel expert, monitoring competitive activity, retailer trends, and evolving omnichannel requirements! • Generate regular business updates and performance analyses, including sales results, market share insights, and recommendations to improve promotional efficiency What you'll bring: • Bachelor’s degree required (Business or related field preferred) • 5+ years of sales, account management, or consumer products experience in a fast-paced environment • Proven track record of delivering revenue growth and exceeding sales objectives • Strong analytical, forecasting, and business planning skills • Excellent communication, negotiation, and relationship management capabilities • Advanced Excel and data analysis skills • Highly organized with strong prioritization and project management abilities • Ability to travel 30–40% We are an Equal Opportunity / Affirmative Action Employer Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator. The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Pay Range $100,300—$150,500 USD Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.", "summaryDescription" : "Sales Manager, Growth Channels at Hasbro. Skills: Sales, Account management, Revenue growth. Drive profitable growth. Grow market share", "postedDate" : "2026-06-13T22:41:46.799", "createdAt" : "2026-06-13T22:41:46.799", "lastUpdated" : "2026-06-15T10:09:25.860", "ingestTimestamp" : "2026-06-13T22:41:46.799", "mongoId" : "6a2ca3ba74d8ee00a09ad6ac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100300, "salaryAnnualMax" : 150500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Forecasting", "Promotional planning", "Assortment optimization", "Merchandising execution", "Inventory management", "Sales analysis", "Critical thinking", "Sales", "Account management", "Revenue growth", "Sales skill", "Analytical capability", "Customer relationship management", "Consumer products", "Omnichannel environments", "Retail accounts" ], "skillCount" : 16, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2cb12974d8ee00a09dc5b4", "title" : "Head of Customer Experience", "company" : "Limina", "industry" : "Portfolio Companies", "salary" : { "min" : 180000.0, "max" : 200000.0, "currency" : "CAD", "frequency" : "Yearly" }, "location" : "Toronto", "locations" : [ "Toronto" ], "timestamp" : "2026-06-16T01:58:54.709", "fingerprint" : "35396874075462ca4dc30c7c9e7d7ce4fb33bc793a312d436f789c8339ce1fc3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/forum-ventures/a1975fa4-36e3-42a2-948b-6f00d9b0211c/application", "externalId" : "a1975fa4-36e3-42a2-948b-6f00d9b0211c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, ML", "professionalSkills" : [ "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion" ], "majorSkills" : "Customer success, Customer experience, AI/ML workflows", "majorSkillsList" : [ "Customer success", "Customer experience", "AI/ML workflows" ], "coreResponsibilities" : "Own solutions engineering, Own implementation, Own support, Own account management, Build professional services offering, Lead team of 2-3 solutions specialists, Map end-to-end implementation process, Identify what's working, Identify what isn't working, Build repeatable frameworks, Scope professional services offering, Price professional services offering, Launch professional services offering, Lead L1 customer triage, Lead L2 customer triage, Resolve customer issues, Loop in product team, Run QBRs, Manage accounts, Own book health, Serve as voice of customer, Synthesize front-line feedback, Package feedback, Feed feedback to product, Shape roadmap, Identify upsell opportunities, Identify account expansion opportunities", "teamCollaboration" : "Cross-functional teams; Product team; Senior stakeholders", "domainKnowledge" : "AI/ML workflows; Data-heavy products; Fintech; Compliance; Regulated industries", "domainList" : [ "ai-ml-workflows", "data-heavy-products", "fintech", "compliance", "regulated-industries" ], "domainSpecificKnowledge" : [ "AI/ML workflows", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "communicationSkills" : "Tight QBRs; Clear escalations; Credible presentations", "qualificationsBasic" : "6 - 10 years in a client-facing role, Commercial instincts, Technical literacy, Working knowledge of AI/ML workflows or data-heavy products, High tolerance for ambiguity, Context switching, Fast-moving culture, Communicator", "qualificationsPreferred" : "Experience in fintech, Compliance experience, Regulated-industry customer experience, Prior experience scoping professional services, Prior experience pricing professional services, Early-stage startup experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Limina Limina https://www.getlimina.ai/enis the contextual data intelligence platform built for the AI era. Evolved from Private AI, the world's most accurate PII and PHI de-identification engine, Limina has expanded into a full platform play that governs sensitive data across the entire enterprise AI lifecycle: from classification and redaction through to agentic workflows, RAG pipelines, and real-time data security. Brands like RBC, Deepgram, and Boehringer Ingelheim already rely on our platform to build on, govern, and deploy AI against their most sensitive datasets. We've been recognized as a Gartner® Cool Vendor™ in Privacy and a World Economic Forum Technology Pioneer, and we’re backed by investors in Toronto, New York, Seattle, and San Francisco. What You'll Do You're coming in at the beginning of this function at a company that's already scaling rapidly. In this role you'll own solutions engineering, implementation, support, account management, and our professional services offering (once you build it). You'll also lead a small team of 2-3 solutions specialists. If you thrive in fast-paced environments, are comfortable making decisions with imperfect information, and get energized by the commercial side of customer work, this is the place for you. Areas of focus - Map and own the end-to-end implementation process — identify what's working, what isn't, and build repeatable frameworks that scale - Scope, price, and launch a professional services offering - Lead L1 and L2 customer support; triage, resolve, and loop in the product team where it matters - Run QBRs and manage account relationships; you own the health of the book - Serve as the voice of the customer internally. Synthesize what you're hearing on the front line, package it, and feed it back to product to shape the roadmap - Identify opportunities for upsells and account expansion What You Bring - 6 - 10 years in a client-facing role. Consulting, agency, implementation, or professional services background strongly preferred - Commercial instincts: you understand what a healthy customer looks like, and you act before things go sideways - Technical literacy: You can translate between technical and business contexts without losing either side. - Working knowledge of AI/ML workflows or data-heavy products - High tolerance for ambiguity, context switching, and a fast-moving culture where the process is still being defined - Strong communicator: tight QBRs, clear escalations, credible in the room with senior stakeholders Nice to Have - Experience in fintech, compliance, or regulated-industry customer environments - Prior experience scoping or pricing professional services for enterprise customers - Early-stage startup experience", "summaryDescription" : "Head of Customer Experience at Limina. Skills: Customer success, Customer experience, AI/ML workflows. Own solutions engineering. Own implementation", "createdAt" : "2026-06-14T18:50:13.721", "lastUpdated" : "2026-06-16T01:58:54.709", "ingestTimestamp" : "2026-06-14T18:50:13.721", "mongoId" : "6a2cb12974d8ee00a09dc5b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customer success", "Customer experience", "AI/ML workflows", "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb08174d8ee00a09da302", "title" : "Director of Customer Success", "company" : "Sourgum", "industry" : "Customer Experience", "salary" : { "min" : 130000.0, "max" : 150000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Jersey City", "locations" : [ "Jersey City" ], "timestamp" : "2026-06-16T06:38:06.060", "fingerprint" : "f9ea47bbcfdecb16f21fbda6e18397fb2c7ba24d5ca92b483cc3617cc35ce4a7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/sourgum/14aa63a8-35f6-4bcd-bd17-36b68ca2ab49/application", "externalId" : "14aa63a8-35f6-4bcd-bd17-36b68ca2ab49", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jersey City", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7215682,-74.0474550" } ], "locationText" : "Jersey City, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceLevel" : "Director", "professionalSkills" : [ "Customer Success", "Account Management", "Team Leadership", "Process Development", "Customer Support Operations", "Customer Metrics", "KPI Reporting" ], "hardSkillsList" : [ "KPI tracking", "Process implementation" ], "softSkillsList" : [ "Leadership", "Mentorship" ], "hardSkills" : [ { "name" : "KPI tracking", "level" : "intermediate" }, { "name" : "Process implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentorship" } ], "majorSkills" : "Customer Success Management, Team Leadership, Process Scalability", "majorSkillsList" : [ "Customer Success Management", "Team Leadership", "Process Scalability" ], "coreResponsibilities" : "Lead and manage Customer Success and Customer Support, Provide coaching, mentorship, and career development, Define, track, and own KPIs, Develop and implement scalable processes for onboarding, adoption,, Act as a player-coach, Balance leadership with direct customer engagement, Partner cross-functionally with Sales, Product, and Operations, Align customer needs with company strategy, Build and grow a best-in-class customer experience function, Represent the customer’s voice in leadership discussions, Influence product roadmap and service delivery", "teamCollaboration" : "Partner with Sales; Partner with Product; Partner with Operations", "domainKnowledge" : "Waste and recycling industry; B2B SaaS; Startup environment", "domainList" : [ "waste-and-recycling-industry", "b2b-saas", "startup-environment" ], "domainSpecificKnowledge" : [ "Waste and recycling industry", "B2B SaaS", "Startup environment" ], "communicationSkills" : "Customer voice representation", "continuousLearning" : "Yearly Personal Development Budget; Professional development opportunities; Career advancement opportunities", "problemSolvingSkills" : "Problem-solving abilities", "outcomesObjectives" : "Ensure customers achieve maximum value; Drive adoption; Reduce churn; Uncover opportunities for growth; Scale internal teams with business growth", "qualificationsBasic" : "5+ years individual contributor in Customer Success or Account Management, 2-3 years managing Customer Success team, Proven player-coach experience, Demonstrated ability to scale team and implement processes, Experience overseeing or partnering with Customer Support operations, Analytical skills and fluency with customer metrics, KPIs, and reporting, Exceptional communication, leadership, and problem-solving abilities, Startup DNA: resourceful, adaptable, thrives in fast-paced, evolving environments", "rawDescription" : "Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Team: Our Customer Success team is at the heart of how we build lasting relationships with our clients. They don’t just react to issues, they proactively partner with customers to help them onboard smoothly, get the most value out of our services, and achieve their goals. By acting as trusted advisors, the team helps drive adoption, reduce churn, and uncover opportunities for growth. In short, they make sure our customers feel supported, successful, and excited to keep growing with us. The Role: The Customer Success Manager will oversee both the Customer Success and Customer Support functions, acting as both a strategist and hands-on leader. This role is ideal for someone who has spent years as a high-performing individual contributor, then stepped into team leadership. someone who can roll up their sleeves while also shaping the big picture. You will own KPIs, team growth, and process development, ensuring our customers achieve maximum value while our internal teams scale with the business. What you’ll be doing: - Lead and manage the Customer Success and Customer Support teams, providing coaching, mentorship, and career development. - Define, track, and own KPIs across retention, expansion, NRR, CSAT, and support SLAs. - Develop and implement scalable processes for onboarding, adoption, renewals, and issue resolution. - Act as a player-coach: balancing leadership with direct customer engagement when needed. - Partner cross-functionally with Sales, Product, and Operations to align customer needs with company strategy. - Build and grow a best-in-class customer experience function that scales with company growth. - Represent the customer’s voice in leadership discussions, influencing product roadmap and service delivery. The qualifications you need: - 5+ years as an individual contributor in Customer Success or Account Management within a B2B SaaS or startup environment. - 2-3 years managing a Customer Success team, ideally in a high-growth or startup setting. - Proven experience as a player-coach—comfortable building strategy while still engaging directly with customers. - Demonstrated ability to scale or grow a team and implement repeatable processes. - Experience overseeing or closely partnering with Customer Support operations. - Strong analytical skills and fluency with customer metrics, KPIs, and reporting. - Exceptional communication, leadership, and problem-solving abilities. - Startup DNA: resourceful, adaptable, thrives in fast-paced, evolving environments. Benefits - Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. - A positive and collaborative work environment with a focus on innovation and sustainability. - Flexible/Unlimited PTO - Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). - Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. - Yearly Personal Development Budget - Opportunities for professional development and career advancement within a growing company.", "summaryDescription" : "Director of Customer Success at Sourgum. Skills: Customer Success Management, Team Leadership, Process Scalability. Lead and manage Customer Success and Customer Support. Provide coaching, mentorship, and career development", "createdAt" : "2026-06-14T18:44:23.742", "lastUpdated" : "2026-06-16T06:38:06.060", "ingestTimestamp" : "2026-06-14T18:44:23.742", "mongoId" : "6a2cb08174d8ee00a09da302", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 150000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "KPI tracking", "Process implementation", "Leadership", "Mentorship", "Customer Success Management", "Team Leadership", "Process Scalability", "Customer Success", "Account Management", "Process Development", "Customer Support Operations", "Customer Metrics", "KPI Reporting", "Waste and recycling industry", "B2B SaaS", "Startup environment" ], "skillCount" : 16, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3066dff292fd229cfb689c", "title" : "Personal Care Specialist", "company" : "Green Thumb", "industry" : "Retail", "salary" : { "min" : 33000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry-level Personal Care Specialist in Philadelphia, adjusted for the retail industry." }, "location" : "Philadelphia, Pennsylvania, United States", "locations" : [ "Philadelphia", "Pennsylvania", "United States" ], "timestamp" : "2026-06-16T07:10:50.092", "fingerprint" : "0071fdb62b9a4c87674e4a59f667e3241e84789ca807804daaca296f993cfbd6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/greenthumbindustries/jobs/7993689", "externalId" : "7993689", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Philadelphia", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.9527237,-75.1635262" } ], "locationText" : "Philadelphia, Pennsylvania, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Order verification", "Inventory management", "Regulatory compliance" ], "hardSkillsList" : [ "Product knowledge", "Cannabis regulations" ], "hardSkills" : [ { "name" : "Product knowledge", "level" : "intermediate" }, { "name" : "Cannabis regulations", "level" : "intermediate" } ], "majorSkills" : "Customer engagement, Product recommendation, Cannabis knowledge", "majorSkillsList" : [ "Customer engagement", "Product recommendation", "Cannabis knowledge" ], "coreResponsibilities" : "Engage with and assist patients and/or customers, Educate patients and/or customers on products, Recommend safe and effective regimens, Remain up to date on product knowledge, Promote a positive work environment, Assist in verifying order deliveries, Provide support to management team, Ensure retail store operations run smoothly, Ensure local and state cannabis regulations are enforced, Ensure sales floor is properly stocked, Maintain store presence, Maintain hard copy files, Follow security measures, Follow safety compliance procedures, Complete duties at assigned workstations, Uphold cleanliness standards, Uphold safety standards, Uphold presentation standards", "teamCollaboration" : "Work with management team; Collaborate with employees", "domainKnowledge" : "Cannabis regulations; Cannabis industry; Cannabinoids; Endocannabinoid system; Cannabis therapies", "domainList" : [ "cannabis-regulations", "cannabis-industry", "cannabinoids", "endocannabinoid-system", "cannabis-therapies" ], "domainSpecificKnowledge" : [ "Cannabis regulations", "Cannabis industry", "Cannabinoids", "Endocannabinoid system", "Cannabis therapies" ], "toolProficiency" : [ "POS systems", "Word processing software", "Database management software", "Spreadsheet applications", "Email" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Continuously learn about cannabis", "specialRequirements" : "Move about the dispensary, Remain in stationary position, Converse and communicate, Operate point of sale system, Operate computer, Operate office machinery, Prepare patient and customer orders, Move inventory and materials, Inspect and receive detailed information, Move inventory and materials weighing up to 30 pounds, Work outdoors in varying weather conditions, Exposure to cannabis", "qualificationsBasic" : "At least one year of customer service, Meet scheduling and availability requirements, Must have reliable, responsible, and dependable attendance, Must be 21 years or older, Must pass all required background checks, Possess valid driver’s license or state ID, Must be and remain compliant with all legal or company regulations", "qualificationsPreferred" : "Specialty, customer-facing retail experience, Prior cannabis experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Role RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors. Responsibilities Engage with and assist patients and/or customers in a customer-facing, intimate retail environment Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge. Promote a work environment that is positive, communicative, patient and/or customer-oriented Assist in verifying order deliveries for accuracy Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints Ensure local and state cannabis regulations are properly enforced and upheld Ensure sales floor is properly stocked and presence of the store is well maintained and compliant Maintenance of hard copy files as required Follow security measures and safety compliance procedures Complete duties at assigned workstations, as determined by management, during scheduled shifts including: Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary Other duties as assigned Qualifications At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs Must have reliable, responsible, and dependable attendance Must be 21 years or older Must pass all required background checks including state-specific cannabis employment requirements Possess valid driver’s license or state ID Must be and remain compliant with all legal or company regulations for working in the cannabis industry Prior cannabis experience not required Additional Requirements Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday) Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary Remain in a stationary position, if required, to meet the needs of the business Converse and communicate with individuals and groups of people directly Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email Prepare patient and/customer orders by moving and placing products Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries Move inventory and materials weighing up to 30 pounds independently Position self to move inventory and materials in storage areas Skills Consistent demonstration of excellent customer service skills Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred Ability to establish and maintain effective working relationships with all employees Ability to listen well and effectively communicate, both verbally and in writing, with various audiences Previous experience with POS systems Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures Employee must be able to follow instructions as directed and incorporate constructive criticism from managers Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements. Working Conditions Patient and/or customer-facing environment Ability to work outdoors in varying and sometimes adverse weather conditions Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent Our Mission: To promote well-being through the power of cannabis. We’re humble—We prefer quiet confidence and don’t shout about our success. We’re hardworking—We put our heads down and get the job done. We’re grateful—Working in our industry is a privilege and an act of service. We’re transparent—Honest and open communication keeps us healthy as an organization. We’re collaborative—And believe good ideas can come from anywhere. We have a growth mindset—One that’s grounded in well-being. At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace. We can't wait to meet you.", "summaryDescription" : "Personal Care Specialist at Green Thumb. Skills: Customer engagement, Product recommendation, Cannabis knowledge. Engage with and assist patients and/or customers. Educate patients and/or customers on products", "postedDate" : "2026-06-15T23:25:45.849", "createdAt" : "2026-06-15T23:25:45.849", "lastUpdated" : "2026-06-16T07:10:50.092", "ingestTimestamp" : "2026-06-15T23:25:45.849", "mongoId" : "6a3066dff292fd229cfb689c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 33000, "salaryAnnualMax" : 45000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Product knowledge", "Cannabis regulations", "Customer engagement", "Product recommendation", "Cannabis knowledge", "Customer service", "Order verification", "Inventory management", "Regulatory compliance", "Cannabis industry", "Cannabinoids", "Endocannabinoid system", "Cannabis therapies", "POS systems", "Word processing software", "Database management software", "Spreadsheet applications", "Email" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3053c5f292fd229cf14905", "title" : "Personal Chief of Staff / Rechte Hand des Gründers", "salary" : { "min" : 50000.0, "max" : 90000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Personal Chief of Staff in Bulgaria, adjusted for remote work and contract employment." }, "location" : "Remote", "locations" : [ "Bulgaria" ], "timestamp" : "2026-06-16T08:31:10.681", "fingerprint" : "00f0ad0c3b950fa0ed7cf639d1bceb791860442d26d9969c54ab31ea2326981c", "source" : "join_com", "language" : "de", "applyUrl" : "https://join.com/companies/dreamlight-labs/16310455-personal-chief-of-staff-rechte-hand-des-gruenders-freelance-remote", "externalId" : "16310455", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "CONTRACT", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "summaryDescription" : "Personal Chief of Staff / Rechte Hand des Gründers", "createdAt" : "2026-06-15T22:55:02.109", "lastUpdated" : "2026-06-16T08:31:10.681", "ingestTimestamp" : "2026-06-15T22:55:02.109", "mongoId" : "6a3053c5f292fd229cf14905", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : false, "llmIndustryConfidence" : 0.85 }, { "id" : "69ec72c64c40e2acd1d0b24b", "title" : "Internship – Safeguards Communication", "company" : "IAEA", "industry" : "Government", "salary" : { "min" : 21000.0, "max" : 28000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for internships in Vienna, Austria, adjusted for entry-level seniority and government industry." }, "location" : "Austria-Vienna-Vienna-IAEA Headquarters", "locations" : [ "Austria-Vienna-Vienna-IAEA Headquarters", "2026-05-16, 3:29:00 AM", "12, Interns, Interns" ], "timestamp" : "2026-06-16T06:13:32.620", "fingerprint" : "7e04bfaa5447c683765c09bbe0294ca1b9f3f5904cbfc4dfca77d186ca23191c", "source" : "taleo", "language" : "en", "applyUrl" : "https://iaea.taleo.net/careersection/ex/jobdetail.ftl?job=1311619", "externalId" : "1311619", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vienna", "country" : "Austria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.2083537,16.3725042" } ], "locationText" : "Vienna, Austria", "employmentType" : "INTERNSHIP", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "SG-Section for Coordination and Support Austria-Vienna-Vienna-IAEA Headquarters", "summaryDescription" : "Internship – Safeguards Communication at IAEA", "createdAt" : "2026-06-14T18:50:32.813", "lastUpdated" : "2026-06-16T06:13:32.620", "ingestTimestamp" : "2026-06-14T18:50:32.813", "mongoId" : "69ec72c64c40e2acd1d0b24b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.85 }, { "id" : "6a305d3bf292fd229cf65391", "title" : "Community Personal Support Worker (PSW)", "industry" : "Healthcare", "salary" : { "min" : 41000.0, "max" : 52000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Community Personal Support Worker in Toronto, Canada, adjusted for entry-level seniority and full-time employment." }, "location" : "Toronto, ON", "locations" : [ "Toronto, ON" ], "certifications" : [ "Community Personal Support Worker (PSW)" ], "timestamp" : "2026-06-16T07:01:32.565", "fingerprint" : "aff3b04a15f724ff9efb3e20a165e499aec65cc03b9ca2388df3f358cd4a6e84", "source" : "jazzhr", "language" : "en", "externalId" : "bhyF0EM0T0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "majorSkills" : "Personal support", "majorSkillsList" : [ "Personal support" ], "coreResponsibilities" : "Provide personal care to clients, Assist with daily living activities, Support clients' physical and emotional well-being, Follow care plans, Document client progress, Maintain a safe environment", "teamCollaboration" : "Healthcare team", "domainKnowledge" : "Home care; Community support", "domainList" : [ "home-care", "community-support" ], 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