{ "count" : 51504, "data" : [ { "id" : "6a16291d58b93c861e95a4d6", "title" : "Regional Specifications Leader", "company" : "HDR", "industry" : "Consulting", "salary" : { "min" : 145000.0, "max" : 205000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-Senior Regional Specifications Leader in Los Angeles, USA, adjusted for the Engineering industry and company size." }, "location" : "Multiple Locations", "locations" : [ "Multiple Locations" ], "timestamp" : "2026-06-16T02:07:50.300", "fingerprint" : "0b127905eb599dea022659ba468d9c8d02d01b8c7e739e769c41d89c52217734", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=672869", "externalId" : "672869", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Los Angeles", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0536909,-118.2427660" } ], "locationText" : "Los Angeles, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Specifications writing" ], "majorSkills" : "Specifications", "majorSkillsList" : [ "Specifications" ], "coreResponsibilities" : "Recommend materials, Recommend procedures, Recommend technical specifications requirements, Recommend technical specifications contents", "teamCollaboration" : "Employee-owned culture", "toolProficiency" : [ "Microsoft Office" ], "qualificationsBasic" : "Bachelor's degree in Architecture, 5 years experience with specifications, Recommend materials, Recommend procedures, Recommend technical specifications requirements, Recommend technical specifications contents, Experience with Microsoft Office, Commitment to employee-owned culture", "remoteFriendly" : false, "rawDescription" : "Required Qualifications Bachelor's degree in Architecture, Engineering or combination of education and relevant experience A minimum of 5 years experience working with specifications Knowledge in the ability to recommend materials, procedures, and technical specifications requirements and contents Experience with Microsoft Office An attitude and commitment to being an active participant of our employee-owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. United States-California-Los Angeles", "summaryDescription" : "Regional Specifications Leader at HDR. Skills: Specifications. Recommend materials. Recommend procedures", "createdAt" : "2026-06-14T20:49:17.197", "lastUpdated" : "2026-06-16T02:07:50.300", "ingestTimestamp" : "2026-06-14T20:49:17.197", "mongoId" : "6a16291d58b93c861e95a4d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 205000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Specifications", "Specifications writing", "Microsoft Office" ], "skillCount" : 3, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Engineering", "llmIndustryConfidence" : 0.9 }, { "id" : "6a16291c58b93c861e95a081", "title" : "Senior Specifications Specialist", "company" : "HDR", "industry" : "Consulting", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specifications Specialist in Bengaluru, India, adjusted for seniority, industry, and company size." }, "location" : "Multiple Locations", "locations" : [ "Multiple Locations" ], "timestamp" : "2026-06-15T05:03:29.624", "fingerprint" : "176890006ad833706df33c4c263f0ba69502a79e01956dbf143dbd4ddb9e41b1", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=779737", "externalId" : "779737", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" }, { "city" : "Pune", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Bengaluru, India; Pune, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "domainKnowledge" : "Specifications requirements; Specifications contents", "domainList" : [ "specifications-requirements", "specifications-contents" ], "domainSpecificKnowledge" : [ "Specifications requirements", "Specifications contents" ], "toolProficiency" : [ "Microsoft Office" ], "qualificationsBasic" : "Bachelor's degree, 5 years experience, Microsoft Office experience", "qualificationsPreferred" : "Recommend materials experience, Recommend procedures experience, Recommend technical specifications experience", "remoteFriendly" : false, "rawDescription" : "Required Qualifications Bachelor's degree in Architecture, Engineering or combination of education and relevant experience A minimum of 5 years experience working with specifications Knowledge in the ability to recommend materials, procedures, and technical specifications requirements and contents Experience with Microsoft Office An attitude and commitment to being an active participant of our employee-owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. A t HDR, the health and safety of our employees is of the upmost importance. In accordance with local safety, health, and environmental legislation, HDR is committed to developing, maintaining, and enforcing proactive safe work policies, procedures, and standards. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and other applicable legislation, we are committed to meeting the accessibility needs of persons with disabilities. Candidates with disabilities may request reasonable accommodation throughout the recruitment and selection process by contacting our Human Resources team. HDR is a certified Living Wage Employer in Ontario, British Columbia, and Alberta. Canada-British Columbia-Vancouver", "summaryDescription" : "Senior Specifications Specialist at HDR", "createdAt" : "2026-06-14T06:15:57.942", "lastUpdated" : "2026-06-15T05:03:29.624", "ingestTimestamp" : "2026-06-14T06:15:57.942", "mongoId" : "6a16291c58b93c861e95a081", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Specifications requirements", "Specifications contents", "Microsoft Office" ], "skillCount" : 3, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Construction", "llmIndustryConfidence" : 0.92 }, { "id" : "6a307a4cf292fd229c03a51c", "title" : "Technical Support Engineer", "company" : "Mitratech", "industry" : "SaaS", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Technical Support Engineer in Australia, adjusted for the SaaS industry and remote work." }, "location" : "Australia", "locations" : [ "Australia" ], "timestamp" : "2026-06-16T09:09:26.402", "fingerprint" : "24c873f1ffeb314b9f6e55f4740078e80486aa3469821ec1231e14699c353628", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/mitratech/jobs/7999767", "externalId" : "7999767", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 1, "experienceMaxYears" : 1, "coreResponsibilities" : "Serve as first point of contact, Provide solutions via phone, chat, email, portal, Research support issues, Troubleshoot support issues, Resolve support issues, Identify workarounds, Communicate workarounds to customers, Provide solutions via self-service portal, Maintain detailed call records, Maintain email records, Prioritize issues based on SLAs, Resolve issues based on SLAs, Prioritize issues based on severities, Resolve issues based on severities, Meet customer satisfaction goals monthly", "teamCollaboration" : "Work with client contacts; Work with colleagues; Work with remote team", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues; Resolve issues", "specialRequirements" : "After-hour on-call support coverage rotation may be required", "outcomesObjectives" : "Meet customer satisfaction goals monthly", "qualificationsBasic" : "6 months - 1 year customer service experience, Experience with Windows Operating Systems, Experience with Microsoft Office applications", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "The Mitratech Support team goal is to be passionate about customer success, by providing world class application support through problem-solving, communication and with continuous improvement. We are looking for highly qualified candidates with an interest in enterprise software applications to join our team of skilled support staff. Mitratech’s support organization is a global team with offices in Austin, TX, London and Melbourne. The Application Support role is responsible for providing functional support, with responsibilities that include working with our clients to troubleshoot, document, and resolve issues from the user interface. Candidates will be expected to work both collaboratively with client contacts and colleagues and must have the ability to be self-directed in order to obtain and clearly communicate resolution of the client’s inquiry. The key focus of this role will be to support our clients in the day-to-day operation of Mitratech’s SaaS products, which includes responding/resolving inquiries via tickets, chats, and phone calls to support. Duties & Responsibilities Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers Provide solutions where issues are identified via self-service portal Maintain detailed call and email records for all customer interactions Prioritize and resolve issues based on service level agreements and severities Responsible for meeting customer satisfaction goals monthly After-hour on-call support coverage rotation may be required Any other tasks and duties that might reasonably be required of you Qualifications 6 months - 1 year experience working in a customer service environment You can be committed to help our customers achieve their goals You are strongly self-motivated, have a great curiosity to learn about new things and dive deep to understand what makes things tick You exercise your best judgement and take the action without needing to be told so You are able to manage your own time commitments and work with a remote team to achieve shared goals You are able to mentor, inform, and educate customers as well as members of our own team, above or below you, by distilling the complex and simplifying You can disagree, share your point of view, yet work together with your team if they want to try something different Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge Attention to detail with the ability to multi-task and strong organizational skills Experience with Windows Operating Systems and Microsoft Office applications", "summaryDescription" : "Technical Support Engineer at Mitratech. Serve as first point of contact. Provide solutions via phone, chat, email, portal", "postedDate" : "2026-06-16T01:18:59.393", "createdAt" : "2026-06-16T01:18:59.393", "lastUpdated" : "2026-06-16T09:09:26.402", "ingestTimestamp" : "2026-06-16T01:18:59.393", "mongoId" : "6a307a4cf292fd229c03a51c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3055fdf292fd229cf23d10", "title" : "Technical Support Engineer", "company" : "CodeRabbit", "industry" : "Customer Success", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Technical Support Engineer in Bengaluru, India, adjusted for the technology industry and full-time employment." }, "location" : "Australia, Bengaluru", "locations" : [ "Australia, Bengaluru" ], "timestamp" : "2026-06-16T13:39:09.578", "fingerprint" : "d2a2c141f571d263de0e3578ff8f770653efdbfc363af4228e3d9c46227fdafd", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/coderabbit/44e03145-8e77-47be-9423-aec5858902de/application", "externalId" : "44e03145-8e77-47be-9423-aec5858902de", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" }, { "country" : "Australia", "continent" : "oc", "workMode" : "onsite" } ], "locationText" : "Bengaluru, Karnataka, India; Australia", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT CODERABBIT CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview At CodeRabbit, we're seeking exceptional problem-solvers who thrive on untangling complex technical challenges and have a passion for helping customers to get the most from our AI-powered code review tool. As a Product Advocate, you'll be the bridge between cutting-edge AI technology and the developers who rely on it, providing expert guidance through support channels and real-time communication platforms, advocating for the product! You'll tackle the kinds of questions that don't have obvious answers - from intricate edge cases in our AI's code reviews to helping teams optimize their review workflows. We're looking for someone who can not only resolve these challenges but also help establish the gold standard for what a master product advocacy looks like in the emerging field of AI-assisted development. Your insights from the front lines will be invaluable in shaping our product's evolution. By gathering real-world feedback and patterns from developer interactions, you'll help us refine product, streamline the code review experience. Key Responsibilities 1. Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues. 2. Educate customers on the best product usage, ensuring they maximize the value out of it. 3. Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption. 4. Support the sales team in customer conversion and retention efforts. 5. Work with our developers to identify defects and opportunities for product improvement. 6. Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure. 7. Provide an analysis of our existing customer base to avoid and minimize risks in the install base. 8. Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations. 9. Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do. 10. Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis. 11. Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in CodeRabbit. Qualifications 1. Bachelor's degree in Computer Science or related field. 2. At least 2 years in a technical support, software engineering, or customer-facing technical role. 3. Excellent written and verbal communication skills; you are able to work with a wide variety of geographically distributed customers and solve their problems. 4. Customer Obsession – you are passionate about delivering a high-quality customer experience and helping convert customers from trial users to paid users. You judge our own success by the success of the team and the happiness of our customers. 5. Strong understanding of software development principles, version control systems (particularly Git), and other developer tools. 6. Proficiency in at least one programming language. 7. Experience with code review processes and tools. 8. Excellent problem-solving skills with the ability to debug complex technical issues. 9. Ability to work independently and collaboratively in a fast-paced environment. 10. Experience with ticketing systems and CRM tools is a plus. 11. Ability to manage multiple priorities and adapt to changing requirements. Our Values - \uD83E\uDD1D Collaborative Humans: Prioritizing collective intelligence - \uD83D\uDE80 Fearless Innovators: Turning obstacles into growth opportunities - \uD83D\uDCAA Persistent, Passionate Developers: Thriving on complex, long-term challenges - \uD83C\uDFAF Impact-Driven Creators: Crafting intuitive tools for developers - \uD83E\uDDE0 Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world What We Offer 1. Work on cutting-edge technology with real-world impact 2. Collaborative and innovative environment 3. Competitive salary, equity, and benefits 4. Professional development opportunities To apply, submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.", "summaryDescription" : "Technical Support Engineer at CodeRabbit. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-16T00:25:39.649", "lastUpdated" : "2026-06-16T13:39:09.578", "ingestTimestamp" : "2026-06-16T00:25:39.649", "mongoId" : "6a3055fdf292fd229cf23d10", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30666bf292fd229cfb12d2", "title" : "Technical Support Engineer", "company" : "Legion", "industry" : "Technology", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Engineer in the US Technology industry, adjusted for remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T10:09:49.265", "fingerprint" : "51040eea47b8d1da9d2a8502774b900c3b6cf83aa86d8bf4da2692dbca3d041d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/legion/jobs/7772246003", "externalId" : "7772246003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Provide enterprise-grade assistance, Diagnose and troubleshoot software issues, Assist customer administrators", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators and copies of identification documents, such as driver’s licenses, passports, and visas; and background screening results and references. Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information. Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history. Other information such as any information you voluntarily choose to provide in connection with your job application. How We Use Personal Information We collect, use, share, and store personal information from job applicants for our and our service providers’ business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions. With Whom We Share Personal Information We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable): Internally: to other Legion personnel involved in the recruiting and hiring process. Vendors: such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable. Legal Compliance: when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency. Litigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party. Business Transaction Purposes: in connection with the sale, purchase, or merger. How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co.", "summaryDescription" : "Technical Support Engineer at Legion. Provide enterprise-grade assistance. Diagnose and troubleshoot software issues", "postedDate" : "2026-06-15T23:29:08.098", "createdAt" : "2026-06-15T23:29:08.098", "lastUpdated" : "2026-06-16T10:09:49.265", "ingestTimestamp" : "2026-06-15T23:29:08.098", "mongoId" : "6a30666bf292fd229cfb12d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307fd3f292fd229c05e9dd", "title" : "Senior Technical Support Engineer", "company" : "Zscaler", "salary" : { "min" : 170000.0, "max" : 250000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Senior Technical Support Engineer in Wrocław, Poland, adjusted for cybersecurity industry and senior experience level." }, "location" : "Wrocław, POL", "locations" : [ "Wrocław", "POL" ], "timestamp" : "2026-06-16T12:30:05.431", "fingerprint" : "0e67b11846b94b7ce4c4a91e7a100dcb79705c312f97a894cfed47744df92be6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/zscaler/jobs/5159305007", "externalId" : "5159305007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wrocław", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.1263106,16.9781963" } ], "locationText" : "Wrocław, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Technical Support Engineer to join our team. This is an on-site role based in Wroclaw, reporting to the Manager, Technical Support within the Support department. A Senior Technical Support Engineer serves as a high-level technical expert who resolves complex customer issues, ensures the reliability and performance of Zscaler solutions. The role’s overall impact is to strengthen customer trust, reduce downtime, and help customers achieve secure, effective use of Zscaler’s cloud security platform. What you’ll do (Role Expectations) Provide second line phone/email consultation to independently debug complex security/network problems Work with Engineering and assist the customer with testing or troubleshooting Reproduce customer issues to verify problems and provide feedback to Engineering and Operations team Create entries in our technical support online database to document any incident resolution that is not found in our knowledge base Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand. What We’re Looking for (Minimum Qualifications) 1+ years of experience with Networking Network transformation technologies such as MPLS, SD-WAN or WAN Optimization The ability to read packet captures Troubleshooting knowledge, design and implementation experience What Will Make You Stand Out (Preferred Qualifications) A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs A vendor certification such as CCNA or equivalent A detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls #LI-MM8 #LI-HYBRID Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Poland locations. Individual pay placement within this range is determined based on objective, gender-neutral criteria including job-related skills, relevant experience, and education or training. The base salary range listed for this full-time position excludes commission/bonus/equity (if applicable) and benefits. Base Pay Range 115 500 zł—165 000 zł PLN At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.", "summaryDescription" : "Senior Technical Support Engineer at Zscaler", "postedDate" : "2026-06-16T01:18:00.921", "createdAt" : "2026-06-16T01:18:00.921", "lastUpdated" : "2026-06-16T12:30:05.431", "ingestTimestamp" : "2026-06-16T01:18:00.921", "mongoId" : "6a307fd3f292fd229c05e9dd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cybersecurity", "llmIndustryConfidence" : 0.98 }, { "id" : "6a309c90f292fd229c0fbd54", "title" : "Technical Customer Support Specialist", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Technical Customer Support Specialist in Australia, adjusted for mid-seniority and the SaaS industry." }, "location" : "Australia-Remote", "locations" : [ "Australia-Remote", "US-Remote" ], "timestamp" : "2026-06-16T12:40:03.745", "fingerprint" : "553d091dc009a92840671980bab97252fc89c08f32f9ee3654c4600eebc86dcb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7767441003", "externalId" : "7767441003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 2, "experienceMaxYears" : 5, "technicalSkills" : "HTML, CSS, Zendesk, Salesforce, Jira, Confluence", "professionalSkills" : [ "Troubleshooting", "Customer service", "Prioritization", "Triaging" ], "majorSkills" : "Customer support, Technical support, Troubleshooting", "majorSkillsList" : [ "Customer support", "Technical support", "Troubleshooting" ], "coreResponsibilities" : "Resolve customer technical issues, Communicate with customers on issue status, Document customer interactions, Develop and hone customer service skills, Develop and hone troubleshooting skills, Develop and hone product knowledge, Build positive working relationships, Foster positive working relationships, Escalate customer tickets to other teams, Coordinate phone calls with customers, Coordinate virtual sessions with customers, Meet performance metrics, Exceed performance metrics, Conduct business in accordance with policies", "teamCollaboration" : "Across the team; Across the company", "domainKnowledge" : "Higher Logic Product Suite", "domainList" : [ "higher-logic-product-suite" ], "domainSpecificKnowledge" : [ "Higher Logic Product Suite" ], "toolProficiency" : [ "Support ticketing system" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "continuousLearning" : "Continually develop skills; Continually develop product knowledge", "problemSolvingSkills" : "Troubleshooting skills", "outcomesObjectives" : "Meet or exceed productivity metrics; Meet or exceed quality metrics; Meet or exceed customer experience metrics", "qualificationsBasic" : "Basic understanding of Higher Logic’s Product Suite, Critical thinking and troubleshooting skills, Excellent verbal and written communication skills, Exceptional customer service skills, Effective prioritization and triaging skills, Basic understanding or willingness to learn HTML & CSS, Basic knowledge or willingness to learn standard web technologies", "qualificationsPreferred" : "2 years of technical customer service experience, SaaS environment experience, Technical background or expertise, Experience with CRM, Experience with Jira/Confluence", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "JOB SUMMARY The Customer Support Specialist’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET) ESSENTIAL DUTIES AND RESPONSIBILITES: Resolve customer technical issues effectively and efficiently through multiple support channels Communicate with customers professionally and consistently on issue status and resolution Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge Build and foster positive working relationships across the team and company As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance) As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager Conduct all business in accordance with Higher Logic policies and procedures. All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: Basic understanding of or a willingness to learn Higher Logic’s Product Suite Critical thinking and troubleshooting skills Excellent verbal and written communication skills Exceptional customer service skills Effective prioritization and triaging skills to manage multiple customer inquiries Basic understanding or willingness to learn HTML & CSS Basic knowledge or a willingness to learn standard web technologies, browsers and web applications EXPERIENCE DESIRED: Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment Typical range for the role overall is 0-5 years. Technical background or expertise either through experience, self-led learning or certifications/degrees Retail, hospitality or restaurant experience providing customer service Experience working in a customer service or contact center environment Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions", "summaryDescription" : "Technical Customer Support Specialist at Higher Logic. Skills: Customer support, Technical support, Troubleshooting. Resolve customer technical issues. Communicate with customers on issue status", "postedDate" : "2026-06-16T03:15:54.799", "createdAt" : "2026-06-16T03:15:54.799", "lastUpdated" : "2026-06-16T12:40:03.745", "ingestTimestamp" : "2026-06-16T03:15:54.799", "mongoId" : "6a309c90f292fd229c0fbd54", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Customer support", "Technical support", "Troubleshooting", "Customer service", "Prioritization", "Triaging", "Higher Logic Product Suite", "Support ticketing system" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30605df292fd229cf8b712", "title" : "Client Technical Support Representative", "company" : "Interactive Brokers", "industry" : "FinTech", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "HKD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Client Technical Support Representative in FinTech in Hong Kong, based on 2024-2025 market data." }, "location" : "Hong Kong", "locations" : [ "Hong Kong" ], "timestamp" : "2026-06-16T08:11:04.867", "fingerprint" : "45cdac0da9e37568a18a97239196ddebdb7e3d8038947f1b39c2a86056504cb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/ibkr/jobs/8591772002", "externalId" : "8591772002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "Windows, Mac", "professionalSkills" : [ "Problem-solving", "Troubleshooting" ], "majorSkills" : "Technical support, Client support", "majorSkillsList" : [ "Technical support", "Client support" ], "coreResponsibilities" : "Provide support to clients, Provide technical support, Provide functional support, Support Interactive Brokers' platforms, Support desktop platforms, Support mobile platforms, Troubleshoot offerings, Support web-based offerings, Manage problems, Escalate client-reported issues", "teamCollaboration" : "Liaison between internal teams; Liaison between customers", "domainKnowledge" : "Trading offerings; Financial products", "domainList" : [ "trading-offerings", "financial-products" ], "domainSpecificKnowledge" : [ "Trading offerings", "Financial products" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Analytical; Methodical; Problem-solving; Troubleshooting technical issues; Troubleshooting software issues", "outcomesObjectives" : "Prompt resolution; Effective resolution", "qualificationsBasic" : "Bachelor's degree, Experience with Windows/Mac software, Connectivity support experience, Fluency in Cantonese, Fluency in English", "qualificationsPreferred" : "Technical field degree advantageous, Mandarin knowledge a plus, Financial products experience a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Job Description Interactive Brokers Hong Kong Limited (\"IBHK\") is looking for a Client Technical Support Representative who will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands. Responsibilities Providing support to clients through phone, chats, and tickets Technical and functional support for the Interactive Brokers' platforms on desktop and mobile Troubleshooting and support for Interactive Brokers' web-based offerings Problem management with a focus on wide-scale technical issues Requirements Bachelor's degree (degree earned in a technical field would be advantageous) Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered) Excellent verbal and written communication skills Experience with financial products and services is a plus Fluency in Cantonese and English (knowing Mandarin is a plus) Company Benefits & Perks Competitive Salary, annual performance-based bonus and stock grant Excellent health and welfare benefits including medical, dental, specialist and in-patient Competitive package of Annual Leave Daily lunch ordered in house with fully stocked kitchen Great work life balance Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with growing local presence Hybrid work arrangement role permitting", "summaryDescription" : "Client Technical Support Representative at Interactive Brokers. Skills: Technical support, Client support. Provide support to clients. Provide technical support", "postedDate" : "2026-06-15T23:24:52.192", "createdAt" : "2026-06-15T23:24:52.192", "lastUpdated" : "2026-06-16T08:11:04.867", "ingestTimestamp" : "2026-06-15T23:24:52.192", "mongoId" : "6a30605df292fd229cf8b712", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Technical support", "Client support", "Problem-solving", "Troubleshooting", "Trading offerings", "Financial products" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a58f292fd229c03ae79", "title" : "Technical Support Engineer - L1", "company" : "Kaseya", "salary" : { "min" : 950000.0, "max" : 1450000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in Bangalore, India, adjusted for the technology industry and Kaseya's company profile." }, "location" : "IN Bangalore - Tower B", "locations" : [ "IN Bangalore - Tower B" ], "timestamp" : "2026-06-16T09:22:56.294", "fingerprint" : "1e629b85b8bf2cd13e548836b058999c5a5965caa88c41d7d9ace7f072cc28b3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.kaseya.com/careers/jobs/id/5995268004/?gh_jid=5995268004", "externalId" : "5995268004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 4, "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Job Title: Technical Support Expert - L1 Experience Required: 3 – 4 Years Location s Mode: Bengaluru – On-Site Duration: Full-Time Shift: 24/7 Rotational Shifts Availability: Immediate – 45 days Logistics: Two-way transportation, Food, and other benefits provided Company Description: Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on premises. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily, and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com. Job Description To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. Required Skills Excellent knowledge of major operating systems - Windows, macOS C Familiar with the OSI model C experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Basic Windows Administration, including Active Directory C Group Hands-on experience with Patch Management, Application C System performance Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs). Ability to read/write SQL Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and Familiar with Windows firewall concepts, including rule Excellent written and verbal communication Preferred Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Security+ MCP, MCTS, or MCIT CCNA Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.", "summaryDescription" : "Technical Support Engineer - L1 at Kaseya", "postedDate" : "2026-06-16T01:20:53.309", "createdAt" : "2026-06-16T01:20:53.309", "lastUpdated" : "2026-06-16T09:22:56.294", "ingestTimestamp" : "2026-06-16T01:20:53.309", "mongoId" : "6a307a58f292fd229c03ae79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305701f292fd229cf321c6", "title" : "Technical Support Analyst (ICT)", "company" : "Brunswick Group", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-Senior Technical Support Analyst in Washington, United States, adjusted for company size and industry." }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T06:55:34.548", "fingerprint" : "c4e80c24078371877176404a8aef64b7ed7a636c9a539fd0b37c3fa5db038410", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/brunswickgroup/jobs/8588537002", "externalId" : "8588537002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" }, { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "Washington, District of Columbia, United States; New York, New York, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "Opportunity Brunswick Group is seeking an experienced, customer-focused, and solutions-oriented Technical Support Analyst to join our Washington, D. C. office. As part of our global ICT team, you will provide both onsite and remote technical support to ensure reliable, efficient, and secure technology operations across the firm. This is a hands-on role that combines technical expertise with strong communication and service delivery skills, supporting colleagues in Washington, D.C., across five U. S. offices, and internationally as needed. You’ll play a key role in maintaining Brunswick’s high standards of user experience by managing incidents, resolving technical issues, and contributing to continuous service improvement initiatives. ICT roles at Brunswick are required to be on-site 5 days per week. About the Role Duties and Responsibilities Provide daily onsite technical support for employees in the Washington, D. C. office. Deliver remote and telephone support to Brunswick offices across the U. S. and globally. Diagnose and resolve hardware, software, and connectivity issues efficiently. Monitor and manage incidents through the ICT Service Desk system, ensuring clear communication and timely resolution. Collaborate with global ICT colleagues on problem management and service enhancements. Support meeting room technology, AV systems, and end-user device setup and maintenance. Escalate complex issues to senior engineers or vendors as required, ensuring proper follow-through. Participate in IT projects, deployments, and system improvements. Provide occasional after-hours or weekend support as part of global service coverage. What We're Looking For Knowledge and Technical Acumen Minimum five years of experience working in a Helpdesk or Desktop Support environment. Experience working within a process-mature (ITIL) environment. Proficiency with Helpdesk service management systems for logging and tracking support requests. Excellent problem-solving and troubleshooting skills. Comprehensive knowledge of both PC and Mac systems. Strong understanding of cloud system administration, including Office 365 and Microsoft Exchange Center. Solid administrative understanding of Microsoft Azure (Entra, Intune). Knowledge of networking and topologies, including WAN, LAN, TCP/IP, DNS, and DHCP. Experience supporting Microsoft 365 Office Suite, Windows 11, and macOS environments. Hands-on experience supporting HP, Brother printers, and Canon copiers. Proficiency with Zoom, Microsoft Teams, Polycom, and Neat for video and audio conferencing and presentation setups. Experience with MDM platforms such as Microsoft Intune and JAMF. Familiarity with cloud file systems and Microsoft Authenticator. Strong awareness of security best practices and common security threats. Proficiency in laptop hardware support and maintenance. Working knowledge of anti-virus and threat protection systems. Skills Excellent client service, time management, and organizational skills. Strong communication skills with the ability to explain complex technical issues in simple, clear terms. Highly motivated, enthusiastic, and adaptable — a flexible self-starter with a can-do attitude. Comfortable working independently or as part of a team. Strong active listening and analytical thinking abilities. Ability to manage multiple concurrent priorities effectively. Calm, professional, and confident under pressure. Creative problem solver who can think outside the box. Passion for technology and continuous learning, with an interest in emerging tools and trends. Ideal Candidate International work experience or familiarity with global business environments. Multi-lingual Why Join Us Whether you are joining a client facing team, a core services team, or starting out on your professional career journey, joining Brunswick unlocks a range of exceptional employee benefits to support your financial future, health and wellness, family and community and continuous professional development. The successful applicant will be eligible for the following compensation and benefits package:  Base Pay: The annual base compensation range for this role is $95,000 - $120,000. The base pay offered will be determined by factors including experience, skills, training, office location, certifications, and education. Bonus Eligibility: Annual discretionary bonus contingent upon individual and firm-wide performance. Benefits: Medical, Dental, and Vision insurance. Disability insurance. Employee assistance program. Flexible spending account. Health savings account. Life insurance. Commuter Benefits. Generous Paid Time Off: 25 vacation days and 10 days sick leave, as well as 11 paid company holidays. Firm-sponsored 401(k) Plan with 3% automatic company contribution of base and bonus with an additional 1.5% profit share– immediate vesting. Career training and development opportunities. Employee discounts. Office Policy: At Brunswick, our work is a craft that thrives in teaching environments – whether in our offices or on-site with clients – through real-time observation, collaboration, human connection, clear guidance and by challenging one another to keep getting better. Our policy is that our team members are in person – either in the office or on-site with clients – at least four days each week. The firm will provide reasonable accommodation to qualified applicants or employees, as defined by applicable law. In addition to the application, the process may include virtual and in-person interviews, as well as an assessment, which may be timed. To request an accommodation during our application and hiring process, email americasaccommodations@brunswickgroup.com. About Brunswick Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes. Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity. Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world. Brunswick is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law. Please read our Global Privacy Notice to understand how your data is managed.", "summaryDescription" : "Technical Support Analyst (ICT) at Brunswick Group", "postedDate" : "2026-06-15T23:16:25.248", "createdAt" : "2026-06-15T23:16:25.248", "lastUpdated" : "2026-06-16T06:55:34.548", "ingestTimestamp" : "2026-06-15T23:16:25.248", "mongoId" : "6a305701f292fd229cf321c6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a30514df292fd229cefe17c", "title" : "Technical Support Engineer - EMEA", "company" : "LaunchDarkly", "industry" : "SaaS", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in London, UK, with 2+ years of experience in the SaaS industry, adjusted for company size and full-time employment." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T09:01:28.083", "fingerprint" : "1b2b2b5646d8312c98190bdcf31b30dab06177e75d006ef92a93373c36635296", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/launchdarkly/jobs/7770572003", "externalId" : "7770572003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "experienceMinYears" : 2, "professionalSkills" : [ "Customer relationship management", "Technical troubleshooting", "Client advocacy" ], "hardSkillsList" : [ "Customer support", "Account management" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Account management", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Client Retention", "majorSkillsList" : [ "Customer Success", "Client Retention" ], "coreResponsibilities" : "Manage a portfolio of customers, Build and maintain strong customer relationships, Ensure customer satisfaction and retention, Onboard new customers effectively, Provide proactive support and guidance, Identify and address customer needs, Drive adoption and value realization, Gather customer feedback for product improvement, Collaborate with sales and product teams, Act as a customer advocate internally", "teamCollaboration" : "Sales teams; Product teams", "domainKnowledge" : "Customer Success Management", "domainList" : [ "customer-success-management" ], "domainSpecificKnowledge" : [ "Customer Success Management" ], "toolProficiency" : [ "CRM software" ], "communicationSkills" : "Customer communication", "problemSolvingSkills" : "Customer issue resolution", "outcomesObjectives" : "Achieve high customer satisfaction scores; Maintain strong customer retention rates; Drive customer adoption of products; Increase customer lifetime value", "qualificationsBasic" : "2+ years of experience in a customer-facing role, Experience with CRM software, Excellent communication skills", "qualificationsPreferred" : "Experience in the SaaS industry, Familiarity with technical support tools, Bachelor's degree in a related field", "remoteFriendly" : false, "workSiteFlexibility" : "Remote", "rawDescription" : "About the Job: As a Technical Support Engineer, you will report to the EMEA Technical Support Manager and resolve technically complex customer issues while working across departments to improve the customer experience. You will collaborate with other Technical Support Engineers to solve customer problems creatively while deepening your technical skills. You are committed to inclusion and motivated to work with a team that embraces diversity, and you value opportunities to grow. LaunchDarkly is a growing software company with a bold mission carried out by a diverse, global team, and we're looking for someone like you to help us continue to scale. We offer a strong compensation package including equity and benefits, remote-flexible working, and excellent salaries. We believe every software team can benefit from feature management, and we want your help making that vision a reality. If you're curious about improving the lives and work of software developers worldwide, this role will be a great fit. Responsibilities: Apply working knowledge of the LaunchDarkly platform including SDKs and integration patterns to resolve a variety of routine and moderate-complexity customer issues Resolve customer issues using established troubleshooting practices; escalate non-routine or ambiguous cases with a recommended course of action Analyze support case trends to identify recurring issues and recommend improvements to internal workflows or tooling Develop technical depth in platform and integrations to expand the range of issues you can resolve independently Typically requires a minimum of 2 years of experience in a customer-facing technical role Qualifications: Knowledgeable in programming concepts and fluent in at least one language (e.g., Node.js, PHP, Java) Passionate about learning and applying that knowledge to solving customer issues and advocating for customer success 2 or more years of related or equivalent professional experience, which may include experience gained through related work, education, or training Based in the UK, with preferred working hours aligned to EMEA business hours About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare \"big-bang\" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from \"Verified Recruiter\" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.", "summaryDescription" : "Technical Support Engineer - EMEA at LaunchDarkly. Skills: Customer Success, Client Retention. Manage a portfolio of customers. Build and maintain strong customer relationships", "postedDate" : "2026-06-15T23:15:32.191", "createdAt" : "2026-06-15T23:15:32.191", "lastUpdated" : "2026-06-16T09:01:28.083", "ingestTimestamp" : "2026-06-15T23:15:32.191", "mongoId" : "6a30514df292fd229cefe17c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Customer support", "Account management", "Customer Success", "Client Retention", "Customer relationship management", "Technical troubleshooting", "Client advocacy", "Customer Success Management", "CRM software" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706987fc9a711f0f6fdd5", "title" : "Manager, Technical Support", "company" : "Amazon Commercial Services Pty Ltd", "industry" : "Operations, IT, Support Engineering, no business category", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Technical Support in Melbourne, Australia, adjusted for seniority and company size within the technology industry." }, "location" : "Melbourne, Victoria, AUS", "locations" : [ "Melbourne, Victoria, AUS" ], "timestamp" : "2026-06-16T06:10:50.169", "fingerprint" : "5ad6e08cd16118cc4dd07742c93f33693660c9a13d10fd5eed2151ac408db789", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3053116/apply", "externalId" : "95aeea64-aa82-49c2-b52d-d1da2156d691", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "CRM software", "professionalSkills" : [ "Customer service", "Problem-solving", "Technical support" ], "hardSkillsList" : [ "Troubleshooting", "Customer support" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Provide technical assistance to customers, Respond to customer inquiries, Troubleshoot and resolve technical issues, Document customer interactions, Escalate complex issues, Maintain customer satisfaction, Collaborate with other departments", "teamCollaboration" : "Cross-functional teams", "toolProficiency" : [ "CRM software", "Ticketing systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "outcomesObjectives" : "Resolve technical issues; Maintain customer satisfaction", "qualificationsBasic" : "2+ years of experience in a customer-facing role, 1+ year of experience in a technical support role, Experience with CRM software", "qualificationsPreferred" : "Experience with ticketing systems, Familiarity with ITIL framework, Associate's degree in a related field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment. This is your chance to lead a team of Amazon’s premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums. In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you’ll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way. Key job responsibilities - Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers. - Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth. - Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon’s robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network. - Identify challenges, develop solutions, and drive continuous improvement in processes and team performance. - Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence. - Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution. - Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success. Basic Qualifications: - 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise. - 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support. - Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting. - Proven ability to evaluate processes, identify trends, and develop effective solutions. - Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager. - Bachelor’s degree in Computer Science, Information Technology, or a related field. Preferred Qualifications: - 4+ years of technical support management or team leadership experience in a diverse, complex technical environment. - 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support. - Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP). - Service/Project Management certifications such as ITIL. - Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Manager, Technical Support at Amazon Commercial Services Pty Ltd. Skills: Technical support, Customer service. Provide technical assistance to customers. Respond to customer inquiries", "postedDate" : "2026-06-14T19:54:52.518", "createdAt" : "2026-06-14T19:54:52.518", "lastUpdated" : "2026-06-16T06:10:50.169", "ingestTimestamp" : "2026-06-14T19:54:52.518", "mongoId" : "68b706987fc9a711f0f6fdd5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3053116/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Customer support", "Technical support", "Customer service", "Problem-solving", "CRM software", "Ticketing systems" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309c90f292fd229c0fbd51", "title" : "Manager of Customer Support", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Customer Support in the US SaaS industry, adjusted for remote work and manager seniority." }, "location" : "US-Remote", "locations" : [ "US-Remote" ], "timestamp" : "2026-06-16T11:12:22.262", "fingerprint" : "a5fd64890d58ee9fc433bef4ebeb25bc7bc696a033f52779b7929afa905e67f1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7768747003", "externalId" : "7768747003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "experienceMinYears" : 5, "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Company Description At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30511af292fd229cefa5d2", "title" : "Senior Technical Support Associate", "industry" : "Support", "salary" : { "min" : 1500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "certifications" : [ "Apple support certifications" ], "timestamp" : "2026-06-16T11:46:42.792", "fingerprint" : "607b42f59d56b04eae66988d9baa2763656c4c44051dd8e0642be4cbe2b0279e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/75960486-e251-42e7-81d7-8b8f2c852003/apply", "externalId" : "75960486-e251-42e7-81d7-8b8f2c852003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Apple devices, Windows 11, Microsoft Office", "professionalSkills" : [ "Technical support", "Customer support", "Problem-solving", "Multitasking" ], "hardSkillsList" : [ "Troubleshooting", "Typing" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Typing", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Deliver end-to-end technical support, Deliver end-to-end customer support, Provide responsive support via phone, Provide responsive support via chat, Provide responsive support via email, Provide responsive support via web channels, Troubleshoot technical issues, Troubleshoot product issues, Troubleshoot account-related issues, Navigate multiple systems simultaneously, Research customer concerns, Diagnose customer concerns, Resolve customer concerns, Document all interactions, Document updates, Document resolutions, Manage high volumes of inbound requests, Escalate complex issues, Escalate unresolved issues", "domainKnowledge" : "Education-focused services", "domainList" : [ "education-focused-services" ], "domainSpecificKnowledge" : [ "Education-focused services" ], "toolProficiency" : [ "CRM systems", "Ticketing systems", "Amazon Connect" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Document interactions; Document updates; Document resolutions", "continuousLearning" : "Structured training; Ongoing coaching; Professional skill development", "problemSolvingSkills" : "Troubleshooting; Problem-solving", "specialRequirements" : "Quiet workspace, Reliable high-speed internet, Identity verification, Multi-factor authentication", "outcomesObjectives" : "Ensure service quality; Ensure resolution efficiency; Focus on first-contact resolution; Maintain accuracy; Maintain professionalism; Maintain efficiency; Ensure timely resolution; Ensure customer satisfaction", "qualificationsBasic" : "High school diploma or equivalent, Typing ability (minimum baseline 25 WPM), Stable professional work history", "qualificationsPreferred" : "Experience in customer-facing technical support, Experience in help desk environments, Familiarity with Apple devices, Familiarity with Windows 11, Familiarity with Microsoft Office applications, Additional technical certifications, Identity verification (CLEAR™), Multi-factor authentication tools (Okta/MFA)", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities You will be responsible for delivering end-to-end technical and customer support across multiple communication channels while ensuring service quality and resolution efficiency. Provide responsive support via phone, chat, email, and web channels, ensuring a high-quality customer experience across all interactions Troubleshoot and resolve technical, product, and account-related issues, focusing on first-contact resolution whenever possible Navigate multiple systems simultaneously to research, diagnose, and resolve customer concerns effectively Accurately document all interactions, updates, and resolutions within ticketing and CRM systems Manage high volumes of inbound requests while maintaining accuracy, professionalism, and efficiency Escalate complex or unresolved issues to appropriate teams to ensure timely resolution and customer satisfaction Requirements: The ideal candidate is technically capable, detail-oriented, and comfortable working in a high-volume, remote support environment that requires strong communication and multitasking skills. Experience in customer-facing technical support or help desk environments preferred Familiarity with Apple devices, Windows 11, and Microsoft Office applications Strong troubleshooting and problem-solving skills with the ability to work across multiple systems Excellent written and verbal communication skills with a customer-first mindset Ability to manage high-volume inbound interactions in a structured, performance-driven setting Comfort working flexible schedules, including weekends as needed Basic technical requirements including a quiet workspace and reliable high-speed internet meeting defined performance thresholds Ability to complete identity verification (CLEAR™) and use multi-factor authentication tools (Okta/MFA) for secure system access High school diploma or equivalent required; additional technical certifications (e.g., Apple support certifications) are a plus Strong typing ability (minimum baseline 25 WPM) and stable professional work history preferred Benefits: Fully remote work-from-home position within approved U.S. states Hourly compensation of $15.00 per hour Paid training program with hands-on learning using modern cloud-based support tools (e.g., Amazon Connect) Comprehensive benefits package including health, dental, vision, and retirement plans Life, disability, and employee assistance programs for additional support Paid time off and structured training with ongoing coaching and development Opportunity to build technical support expertise in a mission-driven environment supporting education-focused services Access to structured performance feedback and professional skill development. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Associate. Skills: Technical support, Customer service. Deliver end-to-end technical support. Deliver end-to-end customer support", "postedDate" : "2026-06-15T15:30:52.138", "createdAt" : "2026-06-15T15:30:52.138", "lastUpdated" : "2026-06-16T11:46:42.792", "ingestTimestamp" : "2026-06-16T03:20:46.190", "mongoId" : "6a30511af292fd229cefa5d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 3120000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "Typing", "Technical support", "Customer service", "Customer support", "Problem-solving", "Multitasking", "Education-focused services", "Apple support certifications", "CRM systems", "Ticketing systems", "Amazon Connect" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ca474d8ee00a094de6d", "title" : "Technical Support Lead", "company" : "BETA Technologies", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Technical Support Lead in South Burlington, United States, adjusted for the aerospace industry and company size." }, "location" : "South Burlington, Vermont, United States", "locations" : [ "South Burlington", "Vermont", "United States" ], "timestamp" : "2026-06-16T04:21:13.891", "fingerprint" : "164133a0c08364d8acc4f9f5af9b760ff177c1a6d5ff55fc2a01d10f80d83acf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/betatechnologiesinc/jobs/4211170009", "externalId" : "4211170009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "South Burlington", "state" : "Vermont", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.4642957,-73.1762730" } ], "locationText" : "South Burlington, Vermont, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "rawDescription" : "At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We're seeking a seasoned Technical Support Lead to build and lead BETA's comprehensive technical customer support organization from the ground up. This strategic leadership role will develop, implement, and scale technical support capabilities for customers of aircraft components and ALIA aircraft operators, leveraging internal BETA flight test operations and pre-certification customer operational demonstrations , leading up to customer deliveries and commercial entry into service. The ideal candidate will have extensive experience leading technical support organizations and field service teams in the aviation industry, with the vision to transform customer support experiences in electric aviation. How you will contribute to revolutionizing electric aviation: Build and lead a world-class aftermarket services team to deliver comprehensive technical support across BETA's growing customer operations Own the post-delivery and sustainment phase customer experience and collaborate closely with the BETA Customer Experience team to ensure seamless transition from delivery through lifecycle support Develop and implement preliminary plans for field support and technical support based on specific customer contractual requirements and technical/commercial demonstrations Leverage flight test operational support learning before type certification to develop scalable processes for external customer deployments Lead field service representatives supporting pre-certification operational demonstrations, using these engagements as opportunities to fully mature service offerings for entry into service Launch and manage AOG (Aircraft on Ground) help desk operations to provide rapid technical support and minimize aircraft downtime Coordinate customer delivery of comprehensive documentation including Pilot Operating Handbooks (POH), maintenance manuals, and technical data packages Establish and manage customer technical support infrastructure for transparent communication and status tracking through ticketing systems, triage protocols, and reachback support management Oversee customer communications for RMAs (Return Material Authorizations) and warranty claim processing to ensure transparency and timely resolution Collaborate closely with Engineering, Safety and Maintenance on retrofit/upgrade planning and implementation, including coordinated software update deployment Manage technical support costs to budget while maintaining service excellence and customer satisfaction targets Ensure compliance with all regulatory requirements including EH&S, Import/Export, FAA, and international regulatory standards as BETA enters new markets Define, implement and drive operational efficiency KPIs (Key Performance Indicators), including TAT (Turn Around Time) and OTD (On Time Delivery) for all customer technical support activities Minimum Qualifications: Bachelor's degree in Engineering, Aviation Management, or related technical field, or equivalent work experience 10+ years of aviation industry experience with technical support, field service, or aftermarket services Demonstrated experience leading technical support organizations and / or field service representative teams Technical depth in aircraft maintenance or other relevant background to provide credible technical guidance Strong understanding of aviation regulatory requirements and customer support best practices Proven track record of building and scaling service organizations from concept to operational excellence Excellent communication and leadership skills with ability to work across diverse internal and external stakeholders Comfortable with dynamic work environment and ability to develop processes while delivering immediate customer support Experience with AOG support, technical troubleshooting, and customer crisis management Experience with regulatory compliance in aviation (FAA, EASA, Transport Canada, etc.) and understanding of international market entry requirements Above and Beyond Qualifications: Aviation maintenance background or A&P certification Experience with electric aircraft or emerging aviation technologies Demonstrated budget management experience with P&L responsibility for service operations Background in warranty management and RMA processes in aviation or high-value manufacturing Experience with EH&S compliance and Import/Export regulations Knowledge of software update deployment and configuration management in operational aircraft environments Experience establishing training programs and credit systems International customer support and logistics experience Experience with technical documentation development and management Background in startup or high-growth technology environments Physical Demands and Work Environment: This position involves occasional domestic and international travel to customer sites, service locations, and field operations. Standard office environment with frequent collaboration across multiple time zones Build electric airplanes with us! BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes—flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding. We encourage all driven candidates to apply, even if they do not meet every listed qualification. We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace. Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.", "summaryDescription" : "Technical Support Lead at BETA Technologies", "postedDate" : "2026-06-14T20:43:37.238", "createdAt" : "2026-06-14T20:43:37.238", "lastUpdated" : "2026-06-16T04:21:13.891", "ingestTimestamp" : "2026-06-14T20:43:37.238", "mongoId" : "6a2c7ca474d8ee00a094de6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d737474d8ee00a0bec147", "title" : "Equipment Support Technician", "company" : "Henny Penny", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Equipment Support Technician in Eaton, United States, adjusted for mid-seniority and manufacturing industry." }, "location" : "Eaton, OH (Headquarters)", "locations" : [ "Eaton, OH (Headquarters)", "United States of America" ], "timestamp" : "2026-06-15T22:59:00.270", "fingerprint" : "660561a274817594aa9955c07b32840f7c930d73cd78b8b9f3ef85f128b03c9f", "source" : "workday", "language" : "en", "applyUrl" : "https://hennypenny.wd1.myworkdayjobs.com/hennypenny/job/Eaton-OH-Headquarters/Equipment-Support-Technician_R-101710", "externalId" : "R-101710", "industryFunction" : { }, "locationPoint" : "-33.31664,115.70503", "structuredLocations" : [ { "city" : "Eaton", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7439398,-84.6364891" } ], "locationText" : "Eaton, Ohio, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Perform preventative maintenance, Troubleshoot and repair equipment, Respond to service calls, Maintain service records, Order and manage parts inventory, Assist with equipment installations, Provide technical support to customers", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more! As an **Equipment Support Technician** , you will have the opportunity to play a critical role in providing the best experience possible to our customers through telephonic technical support and written support in our contact center. **What We Offer:** * An opportunity to work for a company that is 100% employee-owned. As an employee-owner, you will be enrolled in our employee stock ownership plan (ESOP) program following one year of service. * Annual company performance bonus in addition to base salary * Defined career paths so you’ll always know what’s next and what steps can get where you want to go * Professional development opportunities including tuition reimbursement and unlimited free access to LinkedIn Learning courses * A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays * Expanded onsite wellness clinic offering preventive care services such as wellness screenings, annual physicals, and related lab work at no cost to employee-owners * Achieve total well-being at our new Wellspring and Owners Hall facility, featuring 24/7 fitness center with a wide variety of cardio and strength training equipment. This facility reflects our continuous evolution in supporting our valued employee owners. * Activities including department outings, holiday parties, and our annual company-wide Thanksgiving Dinner **What You’ll Be Doing** * Ensures that Henny Penny equipment is not down for more than 24 hours, any place in the world by providing excellent support to our customers. * Communicates with customers to quickly and efficiently troubleshoot technical issues via phone, Written, video, or occasionally on site * Drafts technical procedure documents such as bulletins, instructions, knowledge articles, etc. * Uses effective follow-up techniques and maintains professional communications with customers to ensure that issues have been resolved to satisfaction * Drives continuous improvement throughout our after-sales network * Willingness and ability to travel (both domestic and international as necessary) up to 10% may be required * Other duties as assigned **What We’re Looking For** * Associates degree in any related field preferred or equivalent experience. * 1-5 years of technical or customer service related experience via the phone * Bi-lingual with Spanish would be a plus * Basic computer skills including but not limited to keyboarding and Microsoft suite tools * Gas or Electric CFESA / Equivalent Certification is a plus * Food service equipment / industry knowledge a plus * Strong communication skills both written and verbal * Basic understanding of Henny Penny’s products and services * Intermediate knowledge of Henny Penny internal systems (JDE, Apps, Concur, Halo BO Analytics, etc.) * Collaborates well in a team environment and across multiple departments * Basic electrical, gas, diagrams, and control programming skills * Basic use of all hand tools and testing devices including manometers, ac/dc & amperage, pullers * Ability to diagnose improper installation & perform equipment installations is a plus _**About Us**_ We’re known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We’re a behind-the-scenes engine in the world’s most demanding kitchens, including long-term partners like McDonald’s, Chick-fil-A, KFC, and Wendy’s. We’re 1,000+ employee-owners who thrive by living a People First mission: to support employees in becoming the best version of themselves both personally and professionally. We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world’s most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items. Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.", "summaryDescription" : "Equipment Support Technician at Henny Penny. Perform preventative maintenance. Troubleshoot and repair equipment", "postedDate" : "2026-06-13T21:58:39.641", "createdAt" : "2026-06-14T21:58:39.630", "lastUpdated" : "2026-06-15T22:59:00.270", "ingestTimestamp" : "2026-06-14T21:58:39.630", "mongoId" : "6a2d737474d8ee00a0bec147", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://hennypenny.wd1.myworkdayjobs.com/hennypenny/job/Eaton-OH-Headquarters/Equipment-Support-Technician_R-101710", "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7a1074d8ee00a0944210", "title" : "Technical Support Manager", "company" : "Symphony Communication Services", "salary" : { "min" : 120000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "1245 Broadway, 3rd floor, New York, New York 10001", "locations" : [ "1245 Broadway", "3rd floor", "New York", "New York 10001" ], "timestamp" : "2026-06-16T05:25:34.641", "fingerprint" : "428e913f0de2630c392c66957f5f9d25e8726215ddf3982a4585380b1966ca16", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://symphony.com/company/apply?gh_jid=7768296", "externalId" : "7768296", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: Symphony is seeking an experienced and highly organised Technical Support Manager to lead our New York based L2/L3 Support team. This leadership role is responsible for managing day-to-day operations of a team of Technical Support Engineers, ensuring exceptional service delivery to our financial services clients while driving operational excellence and continuous improvement. You will oversee a team providing second and third line support for Symphony Messaging and Voice (Cloud9) services, including administration, troubleshooting complex issues, and escalation management. The role requires strong customer focus, hands-on leadership, and the ability to collaborate across global support, product, and engineering teams. Key Responsibilities: Team Leadership & Development: Lead, mentor, and coach Technical Support Engineers, fostering a high-performance culture and ensuring adherence to SLAs and best practices. Operational Oversight: Manage support queues in Zendesk, monitor workloads, and ensure efficient triage and resolution of issues across Symphony services, including messaging services, trader voice applications and hardware. Escalation Management: Oversee escalation to L3, engineering teams, ensuring issues are well-documented, communicated clearly, and resolved in a timely manner. Process & Quality Improvement: Implement standard operating procedures, conduct ticket reviews, and drive initiatives to enhance customer experience, reduce backlog, and improve response and resolution times. Stakeholder Collaboration: Act as the primary point of contact for product, engineering, and senior leadership regarding support performance, incident trends, and client-impacting issues. Reporting & Metrics: Track, analyse, and present key support metrics (e. g. response times, resolution rates, backlog levels, CSAT) to senior management. Training & Onboarding: Develop training content and oversee onboarding of new support engineers, ensuring consistent knowledge and high service standards. Required Qualifications: 10+ years experience in technical support with at least 3+ years in a management position Demonstrated success in leading customer-facing technical support teams in fast-paced, SLA-driven environments. Excellent communication and interpersonal skills with confidence in client and executive interactions. Strong organisational and time management skills with the ability to manage multiple priorities. Strong troubleshooting background with working knowledge of Windows OS, networking fundamentals (IP, DNS, VPN), SaaS platforms, and support tools (Zendesk, Jira). Experience with VoIP/SIP technologies, cloud PBX systems, or trader voice platforms strongly preferred. Understanding of SAML/SSO concepts and identity management. Working knowledge of AI/ML concepts, with the ability to lead teams in adopting AI-powered tools and solutions, is highly desirable. Compensation: Salary Range: $120,000 -140,000 base salary per year Bonus Plan Benefits and Perks: Regional specific competitive benefits Build your own Benefits (BYOB) perk Local events, team building, and development opportunities We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.", "summaryDescription" : "Technical Support Manager at Symphony Communication Services", "postedDate" : "2026-06-14T20:02:42.519", "createdAt" : "2026-06-14T20:02:42.519", "lastUpdated" : "2026-06-16T05:25:34.641", "ingestTimestamp" : "2026-06-14T20:02:42.519", "mongoId" : "6a2c7a1074d8ee00a0944210", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 140000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69cf26122beec4dd3d90b495", "title" : "Clinical Nurse- Surgical Preparation", "company" : "Tampa General Hospital", "industry" : "Healthcare", "salary" : { "min" : 70000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Clinical Nurse- Surgical Preparation in Crystal River, United States, adjusted for the healthcare industry and hospital size." }, "location" : "United States-Florida-Crystal River", "locations" : [ "United States-Florida-Crystal River", "
TGH Crystal River (TGHCR)
6201 N Suncoast Boulevard

Crystal River, 34428

" ], "certifications" : [ "Registered Nurse License", "Basic Life Support (BLS)", "Advanced Cardiovascular Life Support (ACLS)", "Pediatric Advance Life Support (PALS)", "National Institutes of Health Stroke Scale (NIHSS)", "STABLE" ], "timestamp" : "2026-06-16T00:31:09.490", "fingerprint" : "599ef81403a1cdb0df9b6c11abc9b40c78cea87cf75343a9c77bf0cb00537303", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=676311", "externalId" : "676311", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Crystal River", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.9024790,-82.5926012" } ], "locationText" : "Crystal River, Florida, United States", "minimumEducation" : "Associate's Degree", "professionalSkills" : [ "Nursing care", "Patient rights" ], "hardSkillsList" : [ "Nursing care delivery", "Nursing care planning", "Nursing care implementation", "Nursing documentation", "Patient identification", "Situation reporting", "Goal-directed planning", "Quality improvement" ], "hardSkills" : [ { "name" : "Nursing care delivery", "level" : "intermediate" }, { "name" : "Nursing care planning", "level" : "intermediate" }, { "name" : "Nursing care implementation", "level" : "intermediate" }, { "name" : "Nursing documentation", "level" : "intermediate" }, { "name" : "Patient identification", "level" : "intermediate" }, { "name" : "Situation reporting", "level" : "intermediate" }, { "name" : "Goal-directed planning", "level" : "intermediate" }, { "name" : "Quality improvement", "level" : "intermediate" } ], "majorSkills" : "Nursing care, Patient care, Quality improvement", "majorSkillsList" : [ "Nursing care", "Patient care", "Quality improvement" ], "coreResponsibilities" : "Deliver nursing care, Plan nursing care, Implement nursing care, Document nursing care, Identify situations requiring further, Report situations requiring further, Formulate plan, Communicate plan, Assure patient rights", "domainKnowledge" : "Surgical preparation", "domainList" : [ "surgical-preparation" ], "domainSpecificKnowledge" : [ "Surgical preparation" ], "communicationSkills" : "Communicate plan", "documentationSkills" : "Nursing documentation", "outcomesObjectives" : "Quality improvement", "qualificationsBasic" : "Associate's Degree Nursing, Registered Nurse License, Basic Life Support (BLS)", "qualificationsPreferred" : "Unit specific certifications", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Under general supervision, following established policies, procedures, and professional guidelines, delivers nursing care to patients. Plans and implements nursing care; documents nursing assessments; identifies and reports situations requiring further intervention; formulates and communicates goal-directed plan of care; assures patient rights. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital and principles of quality improvemen Education Degree Major And/Or Associate's Degree Nursing License/Registration License/Registration - Issued by Florida or Compact State And/Or Registered Nurse Certification Certification And/Or Basic Life Support (BLS) through American Heart Association or American Red Cross Work Experience and Additional Information Unit specific certifications may be required. May include but not limited to: Advanced Cardiovascular Life Support (ACLS) Pediatric Advance Life Support (PALS) STROKE National Institutes of Health Stroke Scale (NIHSS) STABLE Crystal River", "summaryDescription" : "Clinical Nurse- Surgical Preparation at Tampa General Hospital. Skills: Nursing care, Patient care, Quality improvement. Deliver nursing care. Plan nursing care", "createdAt" : "2026-06-14T19:16:07.506", "lastUpdated" : "2026-06-16T00:31:09.490", "ingestTimestamp" : "2026-06-14T19:16:07.506", "mongoId" : "69cf26122beec4dd3d90b495", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 70000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Nursing care delivery", "Nursing care planning", "Nursing care implementation", "Nursing documentation", "Patient identification", "Situation reporting", "Goal-directed planning", "Quality improvement", "Nursing care", "Patient care", "Patient rights", "Surgical preparation", "Registered Nurse License", "Basic Life Support (BLS)", "Advanced Cardiovascular Life Support (ACLS)", "Pediatric Advance Life Support (PALS)", "National Institutes of Health Stroke Scale (NIHSS)", "STABLE" ], "skillCount" : 18, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a16668458b93c861ea734a5", "title" : "Clinical Nurse- Surgical Preparation", "company" : "Tampa General Hospital", "industry" : "Healthcare", "salary" : { "min" : 70000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Clinical Nurse- Surgical Preparation in Brooksville, United States, adjusted for the healthcare industry and Tampa General Hospital." }, "location" : "United States-Florida-Brooksville", "locations" : [ "United States-Florida-Brooksville", "
TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

" ], "certifications" : [ "Registered Nurse", "Basic Life Support (BLS)", "Advanced Cardiovascular Life Support (ACLS)", "Pediatric Advance Life Support (PALS)", "National Institutes of Health Stroke Scale (NIHSS)", "STABLE" ], "timestamp" : "2026-06-16T01:55:21.163", "fingerprint" : "f7da1f90e862f3f6100854d4cf0412137cab00b63603a15728d45cc17c948067", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=679632", "externalId" : "679632", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooksville", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5552719,-82.3878709" } ], "locationText" : "Brooksville, Florida, United States", "minimumEducation" : "Associate's", "professionalSkills" : [ "Quality improvement", "Nursing care" ], "hardSkillsList" : [ "Nursing documentation", "Patient assessment" ], "hardSkills" : [ { "name" : "Nursing documentation", "level" : "intermediate" }, { "name" : "Patient assessment", "level" : "intermediate" } ], "majorSkills" : "Nursing care, Patient assessment", "majorSkillsList" : [ "Nursing care", "Patient assessment" ], "coreResponsibilities" : "Deliver nursing care to patients, Plan nursing care, Implement nursing care, Document nursing care, Identify situations requiring further action, Report situations requiring further action, Formulate plan of care, Communicate plan of care, Assure patient rights, Perform job duties in accordance with mission, vision,, Perform job duties in accordance with quality improvement", "domainKnowledge" : "Surgical preparation", "domainList" : [ "surgical-preparation" ], "domainSpecificKnowledge" : [ "Surgical preparation" ], "communicationSkills" : "Communicate plan of care", "documentationSkills" : "Nursing documentation", "problemSolvingSkills" : "Identify situations requiring further action", "qualificationsBasic" : "Associate's Degree Nursing, License Issued by Florida or Compact State Registered Nurse, Basic Life Support (BLS) through American Heart Association or American Red Cross", "qualificationsPreferred" : "Unit specific certifications may be required, Advanced Cardiovascular Life Support (ACLS), Pediatric Advance Life Support (PALS), STABLE, National Institutes of Health Stroke Scale (NIHSS)", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Under general supervision, following established policies, procedures, and professional guidelines, delivers nursing care to patients. Plans and implements nursing care; documents nursing assessments; identifies and reports situations requiring further intervention; formulates and communicates goal-directed plan of care; assures patient rights. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital and principles of quality improvement. Education Associate's Degree Nursing License Issued by Florida or Compact State Registered Nurse Certifications Basic Life Support (BLS) through American Heart Association or American Red Cross Work Experience Unit specific certifications may be required. May include but not limited to: Advanced Cardiovascular Life Support (ACLS) Pediatric Advance Life Support (PALS) STROKE National Institutes of Health Stroke Scale (NIHSS) STABLE Brooksville", "summaryDescription" : "Clinical Nurse- Surgical Preparation at Tampa General Hospital. Skills: Nursing care, Patient assessment. Deliver nursing care to patients. Plan nursing care", "createdAt" : "2026-06-14T19:10:25.999", "lastUpdated" : "2026-06-16T01:55:21.163", "ingestTimestamp" : "2026-06-14T19:10:25.999", "mongoId" : "6a16668458b93c861ea734a5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 70000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Nursing documentation", "Patient assessment", "Nursing care", "Quality improvement", "Surgical preparation", "Registered Nurse", "Basic Life Support (BLS)", "Advanced Cardiovascular Life Support (ACLS)", "Pediatric Advance Life Support (PALS)", "National Institutes of Health Stroke Scale (NIHSS)", "STABLE" ], "skillCount" : 11, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7b8374d8ee00a0949f89", "title" : "Technical Support Technician", "company" : "ThermalWorks LLC", "industry" : "Climate Tech", "salary" : { "min" : 28500.0, "max" : 40500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Technician in Spain, adjusted for the technology industry and remote work." }, "location" : "Remote - Spain", "locations" : [ "Remote - Spain" ], "timestamp" : "2026-06-16T04:49:44.110", "fingerprint" : "75240823e8db7be5670757574dcfe4c34f81512dfd5d108171d5c158a19816e3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/li-thermal-works/jobs/4203859009", "externalId" : "4203859009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Spain", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Spain", "employmentType" : "FULL_TIME", "professionalSkills" : [ "System validation", "Data capture", "Decision-making", "Customer experience", "Coordination", "Escalation assistance", "Documentation habits" ], "hardSkillsList" : [ "Alarms response", "Call response", "Mode validation", "Temperature validation", "Flow validation", "Unit status validation", "Trend capture", "Screenshot capture", "Event timeline capture", "Runbook execution", "Stabilization steps execution", "Escalate concerns", "Data collection" ], "softSkillsList" : [ "Trustworthy", "Agile", "Professional", "Honest", "Reliable", "Humility" ], "hardSkills" : [ { "name" : "Alarms response", "level" : "intermediate" }, { "name" : "Call response", "level" : "intermediate" }, { "name" : "Mode validation", "level" : "intermediate" }, { "name" : "Temperature validation", "level" : "intermediate" }, { "name" : "Flow validation", "level" : "intermediate" }, { "name" : "Unit status validation", "level" : "intermediate" }, { "name" : "Trend capture", "level" : "intermediate" }, { "name" : "Screenshot capture", "level" : "intermediate" }, { "name" : "Event timeline capture", "level" : "intermediate" }, { "name" : "Runbook execution", "level" : "intermediate" }, { "name" : "Stabilization steps execution", "level" : "intermediate" }, { "name" : "Escalate concerns", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Trustworthy" }, { "name" : "Agile" }, { "name" : "Professional" }, { "name" : "Honest" }, { "name" : "Reliable" }, { "name" : "Humility" } ], "majorSkills" : "Technical support, System validation, Data capture, Customer support", "majorSkillsList" : [ "Technical support", "System validation", "Data capture", "Customer support" ], "coreResponsibilities" : "Respond to alarms, Respond to calls, Validate mode, Validate temperatures, Validate flow, Validate unit status, Capture trends, Capture screenshots, Capture event timelines, Execute approved runbook actions, Execute stabilization steps, Escalate SOO concerns, Escalate efficiency concerns, Support EU CX, Provide time-zone coverage, Provide coordination, Provide data collection, Provide escalation assistance", "teamCollaboration" : "Director of Service; Technical Service leadership; Technical Service organization; Endeavour Energy, LLC; Inspired infrastructure companies", "domainKnowledge" : "Integrated cooling system; Data center cooling; Commercial building cooling; Zero water solutions; Sustainable infrastructure", "domainList" : [ "integrated-cooling-system", "data-center-cooling", "commercial-building-cooling", "zero-water-solutions", "sustainable-infrastructure" ], "domainSpecificKnowledge" : [ "Integrated cooling system", "Data center cooling", "Commercial building cooling", "Zero water solutions", "Sustainable infrastructure" ], "communicationSkills" : "Data capture; Context provision", "documentationSkills" : "Skills documentation habits; Override documentation", "continuousLearning" : "Endless growth opportunities; Learning opportunities", "innovationCreativity" : "Ultra-creatives", "problemSolvingSkills" : "Fast decisions; Disciplined escalation; Complete context; Safe execution; Minimal rework", "specialRequirements" : "Travel required during training, Overrides permitted only when approved, Overrides must be documented, Overrides must be time-bound, Overrides reviewed post-action, No control tuning without approval", "outcomesObjectives" : "Accurate data capture; Timely data capture; Fast decisions enablement; Disciplined escalation; Complete context provision; Safe execution under pressure; Minimal rework", "qualificationsBasic" : "First response experience, System validation experience, High-quality data capture experience, Execution-focused role, Agile, Professional, Trustworthy with confidential information, Comfortable in rapidly changing environment, Work well independently, Work well with a team, Honest, Communicative, Reliable, Self-motivated, Ultra-creatives, Superstar performers, Humility, Hunger to make a positive impact", "qualificationsPreferred" : "EU customer experience (CX) needs support, Time-zone continuity support", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ThermalWorks LLC has an exciting opportunity for a Technical Support Technician to join our team, working directly with Director of Service and focusing on serving as the front line of the Technical Service organization, providing first response, system validation, and high-quality data capture during events. In addition to core monitoring and escalation duties, the Technical Support Technician will support EU customer experience (CX) needs as required, enabling cross-time-zone continuity. Their role is execution-focused and operates within defined approval boundaries to support safe, timely decision-making by Technical Service leadership. The Technical Support Technician needs to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both independently and with a team. ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. ThermalWorks is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle toward sustainable change. Are you ready to join the journey? Key Responsibilities Include but are not limited to: Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status Capture trends, screenshots, and event timelines Execute approved runbook actions and stabilization steps Escalate potential SOO or efficiency concerns with evidence, not speculation Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations All overrides must be documented, time-bound, and reviewed post-action No control tuning without approval Success Looks Like: Accurate, timely data capture that enables fast decisions Disciplined escalation with complete context Safe execution under pressure with minimal rework Travel required during the training period Skills strong documentation habits Great Place to Work Enjoy… A fast-paced, entrepreneurial culture focused on innovation. A flexible, autonomous work environment. A culture of respect, learning and excellence. Experienced, highly talented experts as team peers. Growth and travel opportunities. A team of change-makers having a significant impact on people and the planet. About Our Parent Company, Endeavour Energy Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work every day to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself. Today, we’re deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling and waste to fuel systems. As we look to the future, Endeavour intends to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies. We hope that our Sustainable Habitat for Innovation towards a Purpose (SHIP) will be a model that inspires people and businesses to #jointhejourney. Together we can combine the best of what technology and the natural world can offer to ensure a regenerative/sustainable world for generations to come. Position: Technical Support Technician Full-Time or Part-Time: Full-Time Reports to: Director of Service Location: EU (Remote), Spain preferred. Travel required during the training period Contact: recruiting@endeavourii.com", "summaryDescription" : "Technical Support Technician at ThermalWorks LLC. Skills: Technical support, System validation, Data capture, Customer support. Respond to alarms. Respond to calls", "postedDate" : "2026-06-14T19:10:31.045", "createdAt" : "2026-06-14T19:10:31.045", "lastUpdated" : "2026-06-16T04:49:44.110", "ingestTimestamp" : "2026-06-14T19:10:31.045", "mongoId" : "6a2c7b8374d8ee00a0949f89", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Alarms response", "Call response", "Mode validation", "Temperature validation", "Flow validation", "Unit status validation", "Trend capture", "Screenshot capture", "Event timeline capture", "Runbook execution", "Stabilization steps execution", "Escalate concerns", "Data collection", "Trustworthy", "Agile", "Professional", "Honest", "Reliable", "Humility", "Technical support", "System validation", "Data capture", "Customer support", "Decision-making", "Customer experience", "Coordination", "Escalation assistance", "Documentation habits", "Integrated cooling system", "Data center cooling", "Commercial building cooling", "Zero water solutions", "Sustainable infrastructure" ], "skillCount" : 33, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30602ef292fd229cf87451", "title" : "Technical Support Engineer 2, Premier", "company" : "Datadog", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Technical Support Engineer 2 in Denver, Colorado, adjusted for mid-seniority and the SaaS industry." }, "location" : "Denver, Colorado, United States", "locations" : [ "Denver", "Colorado", "United States" ], "timestamp" : "2026-06-16T08:01:20.811", "fingerprint" : "3539b4d9bfaa0949bc2376f0135382543f95243ba4c7e78a401cef2acf774d82", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.datadoghq.com/detail/7997872/?gh_jid=7997872", "externalId" : "7997872", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Linux", "professionalSkills" : [ "Client-centric approach" ], "hardSkillsList" : [ "Technical support" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Technical support, Customer success", "majorSkillsList" : [ "Technical support", "Customer success" ], "coreResponsibilities" : "Respond to client requests, Educate clients on platform use, Develop relationships with Premier Customers, Reproduce issues, Dive into integrations, Build out documentation, Create knowledge based articles, Drive product conversations, Participate in health check meetings", "teamCollaboration" : "Standard technical support channels; Cadence calls; Demos/presentations; Conferences; Side projects", "domainKnowledge" : "Datadog integrations; Infrastructure solutions; Monitoring solutions; Monitoring technologies", "domainList" : [ "datadog-integrations", "infrastructure-solutions", "monitoring-solutions", "monitoring-technologies" ], "domainSpecificKnowledge" : [ "Datadog integrations", "Infrastructure solutions", "Monitoring solutions", "Monitoring technologies" ], "communicationSkills" : "Technical presentations", "documentationSkills" : "Knowledge based articles", "continuousLearning" : "Product training; Career pathing", "problemSolvingSkills" : "Issue reproduction; Troubleshooting", "specialRequirements" : "Rotating schedule, Weekend availability", "outcomesObjectives" : "Ensure customers are successful; Ensure customers are happy", "qualificationsBasic" : "2+ years technical support, Programming experience, Basic Linux knowledge, Weekend availability", "qualificationsPreferred" : "Premium/Enterprise technical support role experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment Reproduce issues and dive into the 600+ integrations that Datadog works with Build out documentation and knowledge based articles for a variety of technology Drive product conversations based on needs and problems learned during client interactions Participate in routine health check meetings with Premier Customers Work from a Datadog office 3 - 5 days per week Who You Are: Experienced in multi-channel technical support at a SaaS company (2+ years of related experience) A tinkerer with some programming experience and a basic knowledge of Linux Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A decision maker but know when the decision should be escalated Have been in a Premium/Enterprise technical support role previously Knowledgeable of current infrastructure and monitoring solutions and technologies Able to work a rotating schedule that requires weekend availability Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $81,000—$119,000 USD About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.", "summaryDescription" : "Technical Support Engineer 2, Premier at Datadog. Skills: Technical support, Customer success. Respond to client requests. Educate clients on platform use", "postedDate" : "2026-06-15T23:22:50.341", "createdAt" : "2026-06-15T23:22:50.341", "lastUpdated" : "2026-06-16T08:01:20.811", "ingestTimestamp" : "2026-06-15T23:22:50.341", "mongoId" : "6a30602ef292fd229cf87451", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Technical support", "Critical thinking", "Customer success", "Client-centric approach", "Datadog integrations", "Infrastructure solutions", "Monitoring solutions", "Monitoring technologies" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c694d74d8ee00a0906dd4", "title" : "Technical Support Analyst", "company" : "Humata Health", "industry" : "Customer Success", "salary" : { "min" : 68000.0, "max" : 92000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Analyst in Orlando, United States, adjusted for the Health Tech industry and remote work." }, "location" : "Remote | US", "locations" : [ "Remote | US" ], "timestamp" : "2026-06-16T03:01:09.081", "fingerprint" : "a8e83adfba4d362a3d249baed41f69383819d0825a46535b3fa8a41d0af843df", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/humatahealth/8f9c1aec-4e48-4b78-bf97-e391f4e1dda0/application", "externalId" : "8f9c1aec-4e48-4b78-bf97-e391f4e1dda0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Orlando", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "28.5421218,-81.3790450" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Orlando, Florida, United States; United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\uD83D\uDC4B We’re Humata Health. Humata Health creates frictionless prior authorization for providers and payers. With our proprietary artificial intelligence (AI) and automation technology, Humata Health delivers quality prior authorization submissions to help get patients the care they deserve. Humata Health is a physician-led company backed by a syndicate of strategic healthcare investors including Blue Venture Fund, LRVHealth, Optum Ventures, .406 Ventures, and Highmark Ventures. \uD83D\uDD0D What we're looking for: Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven support strategy to improve efficiency and customer experience. The ideal candidate has a proven track record working on support teams in high-growth environments—preferably in health tech—along with strong technical, problem-solving skills. \uD83D\uDCCDLocation: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities - Deliver high-quality technical support to customers using Humata technology - Ensure appropriate routing and triaging of customer tickets to ensure effective resolution per customer SLAs - Follow and contribute to escalation procedures and standard operating protocols (SOPs) to maintain efficiency and consistency across support tiers - Support the implementation of AI-driven support tools (e.g., chatbots, routing systems, predictive analytics) to reduce manual workload and improve customer experience - Analyze customer support data to identify recurring issues, pain points, and opportunities for process or product enhancements, and communicate to leadership - Resolve Tier 1 and Tier 2 tickets autonomously as much as possible - Track the lifecycle of open tickets and engage in upward and cross-functional communication to hold assignees accountable to ticket resolution - Contribute to a culture of data-driven decision-making, continuous learning, and customer focus across the support organization. \uD83D\uDEE0 Role Requirements - Bachelor's degree in Information Systems, Computer Science, or equivalent combination of education and experience. - Minimum 3 years experience supporting B2B SaaS products - Comfortability in JIRA or other similar ticketing systems - Excellent oral and written communication skills - Strong analytical thinker who thrives in a fast paced, start-up environment \uD83D\uDE80 Why Join Humata Health? - Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes - Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL - Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles - Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match - Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development - Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.", "summaryDescription" : "Technical Support Analyst at Humata Health. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T21:39:45.636", "lastUpdated" : "2026-06-16T03:01:09.081", "ingestTimestamp" : "2026-06-14T21:39:45.636", "mongoId" : "6a2c694d74d8ee00a0906dd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 68000, "salaryAnnualMax" : 92000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Health Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305979f292fd229cf47e4f", "title" : "Technical Customer Support Team Lead", "company" : "ElevenLabs", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Customer Support Team Lead in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:33:09.010", "fingerprint" : "ea61a985934edfd75f5fa7d09de18d93c6f570a65ca499ea59271e9d682abc4f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/ElevenLabs/b20e2b5f-1cc3-40e6-87da-3f907e3796da/application", "externalId" : "b20e2b5f-1cc3-40e6-87da-3f907e3796da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, APIs, TTS, LLMs", "professionalSkills" : [ "People management", "Operational excellence", "Problem-solving", "Stakeholder management" ], "hardSkillsList" : [ "Technical support", "Customer support", "AI troubleshooting" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" }, { "name" : "AI troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Enterprise support, Team leadership, Technical expertise", "majorSkillsList" : [ "Enterprise support", "Team leadership", "Technical expertise" ], "coreResponsibilities" : "Lead and develop team, Hire talent, Mentor talent, Grow talent, Drive performance, Create culture of excellence, Own enterprise support operations, Manage day-to-day metrics, Manage KPIs, Ensure smooth operations, Support enterprise customers, Provide hands-on technical support, Maintain technical expertise, Support enterprise customers, Support complex issues, Drive operational improvements, Identify gaps, Identify bottlenecks, Create new workflows, Implement new workflows, Implement KPIs, Operationalize improvements, Bridge critical functions, Communicate customer needs, Communicate product gaps, Ensure global coverage, Manage scheduling, Manage coverage, Support enterprise customers, Build documentation, Maintain documentation, Ensure clear resources, Ensure accurate resources, Ensure up-to-date resources", "teamCollaboration" : "Support; Engineering; Revenue", "domainKnowledge" : "AI landscape; AI audio", "domainList" : [ "ai-landscape", "ai-audio" ], "domainSpecificKnowledge" : [ "AI landscape", "AI audio" ], "communicationSkills" : "Translate technical complexity", "documentationSkills" : "Build documentation; Maintain documentation", "problemSolvingSkills" : "Problem-solving mindset; First-principles thinking; Data-driven decision-making", "specialRequirements" : "Address critical issues, Ensure coverage outside standard work", "qualificationsBasic" : "5+ years enterprise support, 5+ years leadership experience, Technical execution capability, Troubleshoot code, Troubleshoot AI, Manage metrics, Manage KPIs, B2B or enterprise support experience", "qualificationsPreferred" : "Experience with AI landscape, Experience with APIs, Experience with TTS, Experience with LLMs, Experience with telephony", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. Hire talent", "createdAt" : "2026-06-16T00:28:59.201", "lastUpdated" : "2026-06-16T11:33:09.010", "ingestTimestamp" : "2026-06-16T00:28:59.201", "mongoId" : "6a305979f292fd229cf47e4f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical support", "Customer support", "AI troubleshooting", "Enterprise support", "Team leadership", "Technical expertise", "People management", "Operational excellence", "Problem-solving", "Stakeholder management", "AI landscape", "AI audio" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305086f292fd229cef1808", "title" : "Technical Customer Support Team Lead", "company" : "ElevenLabs", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Customer Support Team Lead in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:05:51.529", "fingerprint" : "d8a8fcbe657e1a81b19ac2b229bfded41d2c5b6a235b70b5291ed69693d4b25f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/elevenlabs/b20e2b5f-1cc3-40e6-87da-3f907e3796da/application", "externalId" : "b20e2b5f-1cc3-40e6-87da-3f907e3796da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, APIs, TTS, LLMs", "professionalSkills" : [ "People management", "Operational excellence", "Problem-solving", "Stakeholder management" ], "hardSkillsList" : [ "Technical support", "Customer support" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Enterprise support, Team leadership, Technical expertise", "majorSkillsList" : [ "Enterprise support", "Team leadership", "Technical expertise" ], "coreResponsibilities" : "Lead and develop team, Hire talent, Mentor talent, Grow talent, Own enterprise support operations, Manage day-to-day metrics, Manage KPIs, Ensure smooth operations, Provide hands-on technical support, Support enterprise customers, Support complex issues, Drive operational improvements, Identify gaps, Identify bottlenecks, Create new workflows, Implement new workflows, Operationalize improvements, Bridge critical functions, Communicate customer needs, Communicate product gaps, Ensure global coverage, Manage scheduling, Manage coverage, Build documentation, Maintain documentation", "teamCollaboration" : "Support; Engineering; Revenue", "domainKnowledge" : "AI landscape; AI audio", "domainList" : [ "ai-landscape", "ai-audio" ], "domainSpecificKnowledge" : [ "AI landscape", "AI audio" ], "communicationSkills" : "Translate technical complexity", "problemSolvingSkills" : "First-principles thinking; Data-driven decision-making", "qualificationsBasic" : "5+ years enterprise support, 5+ years leadership experience, Technical execution capability, Troubleshoot code, Troubleshoot AI, Manage metrics, Manage KPIs, B2B or enterprise support experience", "qualificationsPreferred" : "Experience with AI landscape, Experience with APIs, Experience with TTS, Experience with LLMs, Experience with telephony", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. Hire talent", "createdAt" : "2026-06-16T00:24:56.155", "lastUpdated" : "2026-06-16T10:05:51.529", "ingestTimestamp" : "2026-06-16T00:24:56.155", "mongoId" : "6a305086f292fd229cef1808", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical support", "Customer support", "Enterprise support", "Team leadership", "Technical expertise", "People management", "Operational excellence", "Problem-solving", "Stakeholder management", "AI landscape", "AI audio" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30511af292fd229cefa5d1", "title" : "Senior Technical Support Analyst", "industry" : "Support", "salary" : { "min" : 1200000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Technical Support Analyst in FinTech in India, adjusted for seniority and onsite work mode." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T11:58:08.009", "fingerprint" : "c20578627dd2bed28a11169cc36a03ad827830bbf3991fdf508404195c2e7055", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/cab1e1d0-2703-41c9-8124-f247a2d844a5/apply", "externalId" : "cab1e1d0-2703-41c9-8124-f247a2d844a5", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Unix, Linux, Bash, Scripting, Software testing", "professionalSkills" : [ "Incident management", "Service reporting", "Service improvement" ], "hardSkillsList" : [ "FIX protocol", "Trading workflows", "Client deployment" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "FIX protocol", "level" : "intermediate" }, { "name" : "Trading workflows", "level" : "intermediate" }, { "name" : "Client deployment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Technical support, FIX protocol, Electronic trading", "majorSkillsList" : [ "Technical support", "FIX protocol", "Electronic trading" ], "coreResponsibilities" : "Provide L2 technical support, Ensure timely incident resolution, Act as escalation point, Lead incident management activities, Maintain knowledge base content, Produce service performance reports, Deliver customer communications, Ensure ITIL process adherence, Identify service improvement opportunities, Contribute to process enhancements, Support customer satisfaction", "teamCollaboration" : "Across customers; With technical teams; With stakeholders; Junior team members", "projectManagementSkills" : [ "Incident management", "Change management", "Request management" ], "domainKnowledge" : "Electronic trading systems; FIX protocol; Trading message workflows; Capital markets; Equities; FX; Financial services", "domainList" : [ "electronic-trading-systems", "fix-protocol", "trading-message-workflows", "capital-markets", "equities", "fx", "financial-services" ], "domainSpecificKnowledge" : [ "Electronic trading systems", "FIX protocol", "Trading message workflows", "Capital markets", "Equities", "FX", "Financial services" ], "toolProficiency" : [ "ServiceNow", "Jira Service Desk" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Service documentation; Technical documentation", "continuousLearning" : "Technical upskilling", "problemSolvingSkills" : "Incident resolution", "specialRequirements" : "US shift working hours", "outcomesObjectives" : "Ensure timely incident resolution; Enhance operational efficiency; Ensure consistent high-quality handling", "qualificationsBasic" : "8+ years technical support, FIX protocol expertise, Capital markets knowledge, Trading solutions experience, ITIL-aligned service management, CRM and ITSM tools proficiency", "qualificationsPreferred" : "Multiple asset classes knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Provide senior-level (L2) technical support for electronic trading systems within defined SLA frameworks, ensuring timely and accurate incident resolution. Act as an escalation point for customers, internal teams, and third-party vendors on complex technical and service-related issues. Lead and coordinate incident management activities, including major incidents, stalled cases, and breached tickets across support tiers. Maintain and improve knowledge base content, service documentation, and support toolsets to enhance operational efficiency. Produce and deliver regular service performance reports, incident updates, and customer communications. Ensure adherence to ITIL-based processes, including incident, change, and request management workflows. Identify opportunities for service improvement and contribute to enhancements in support processes and system reliability. Support customer satisfaction by ensuring consistent, high-quality handling of service requests and issue resolution. Requirements: 8+ years of experience in technical support roles within electronic trading systems or financial services environments. Strong expertise in FIX protocol (4.2–5.0) and in-depth understanding of trading message workflows. Solid knowledge of capital markets, ideally across multiple asset classes such as equities and FX. Hands-on experience configuring, deploying, and supporting trading solutions, including workflow definition and client deployment activities. Strong ITIL-aligned service management experience within structured support environments. Proficiency with CRM and ITSM tools such as ServiceNow, Jira Service Desk, or similar platforms. Technical skills including Unix/Linux (bash), scripting, software testing, and technical documentation. Excellent communication skills with the ability to work across customers, technical teams, and stakeholders. Proven ability to mentor and support junior team members in a collaborative environment. Benefits: Competitive compensation aligned with senior technical support expertise Remote role based in India with structured US shift working hours Exposure to global financial markets and mission-critical trading systems Opportunity to work on FIX-based electronic trading platforms and enterprise-scale systems Strong focus on professional development and technical upskilling Collaborative environment working with global engineering and support teams Structured processes and stable operational framework (ITIL-driven environment) Inclusive workplace with equal opportunity hiring practices. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Analyst. Skills: Technical support, FIX protocol, Electronic trading. Provide L2 technical support. Ensure timely incident resolution", "postedDate" : "2026-06-15T06:33:23.728", "createdAt" : "2026-06-15T06:33:23.728", "lastUpdated" : "2026-06-16T11:58:08.009", "ingestTimestamp" : "2026-06-16T03:22:58.187", "mongoId" : "6a30511af292fd229cefa5d1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "FIX protocol", "Trading workflows", "Client deployment", "Mentoring", "Technical support", "Electronic trading", "Incident management", "Service reporting", "Service improvement", "Change management", "Request management", "Electronic trading systems", "Trading message workflows", "Capital markets", "Equities", "FX", "Financial services", "ServiceNow", "Jira Service Desk" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5d0", "title" : "Senior Technical Support Analyst", "industry" : "Support", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for Seniority and FinTech industry." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T10:07:54.373", "fingerprint" : "f437fe01acd87ea3d14fb86399df0cd0f7771f58241cacc2f352041c3f1cfcf6", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/08972141-f90c-4d35-a4af-b2da42d47b57/apply", "externalId" : "08972141-f90c-4d35-a4af-b2da42d47b57", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "FIX protocol, Scripting, Unix/Linux, Bash", "professionalSkills" : [ "Stakeholder management", "Service improvement identification", "Process optimization" ], "hardSkillsList" : [ "Technical support", "Incident management", "Knowledge base maintenance", "Service documentation", "Customer service reporting", "Performance metrics", "Change control procedures", "Service management standards", "Customer deployments", "Workflow definition" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Knowledge base maintenance", "level" : "intermediate" }, { "name" : "Service documentation", "level" : "intermediate" }, { "name" : "Customer service reporting", "level" : "intermediate" }, { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Change control procedures", "level" : "intermediate" }, { "name" : "Service management standards", "level" : "intermediate" }, { "name" : "Customer deployments", "level" : "intermediate" }, { "name" : "Workflow definition", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Technical support, FIX protocol, Incident management", "majorSkillsList" : [ "Technical support", "FIX protocol", "Incident management" ], "coreResponsibilities" : "Provide Level 2 technical support, Resolve incidents within SLAs, Act as senior escalation point, Lead incident management activities, Coordinate major incidents, Resolve stalled tickets, Resolve breached tickets, Maintain knowledge base content, Enhance knowledge base content, Maintain service documentation, Enhance service documentation, Maintain operational support tools, Enhance operational support tools, Deliver customer service reporting, Deliver performance metrics, Deliver incident summaries, Ensure adherence to ITSM processes, Ensure adherence to change control, Ensure adherence to service standards, Collaborate with development teams, Collaborate with support teams, Identify service improvements, Drive process optimization, Provide guidance to junior staff, Coach junior support staff, Train junior support staff", "teamCollaboration" : "Cross-functional teams; Internal teams; Third-party vendors; Development teams; Support teams; Client teams", "projectManagementSkills" : [ "Incident management", "Problem management", "Change management" ], "domainKnowledge" : "Electronic trading systems; Financial services applications; FIX protocol versions; Trading message workflows; Equities; FX; Capital markets; Trading systems; Trade lifecycle processes; Financial technology", "domainList" : [ "electronic-trading-systems", "financial-services-applications", "fix-protocol-versions", "trading-message-workflows", "equities", "fx", "capital-markets", "trading-systems", "trade-lifecycle-processes", "financial-technology" ], "domainSpecificKnowledge" : [ "Electronic trading systems", "Financial services applications", "FIX protocol versions", "Trading message workflows", "Equities", "FX", "Capital markets", "Trading systems", "Trade lifecycle processes", "Financial technology" ], "toolProficiency" : [ "ServiceNow", "Jira Service Desk" ], "communicationSkills" : "Customer service reporting; Incident summaries", "documentationSkills" : "Knowledge base content; Service documentation", "continuousLearning" : "Career development opportunities", "problemSolvingSkills" : "Incident resolution; Service improvement identification", "specialRequirements" : "US West Coast working hours", "outcomesObjectives" : "Timely resolution of incidents; Strengthen team capability", "qualificationsBasic" : "8+ years supporting electronic trading platforms, FIX protocol expertise, Capital markets knowledge, Trading systems knowledge, ITIL-based service management experience, Proficiency with support and CRM tools, Scripting skills, Unix/Linux (bash) skills, Basic software testing capabilities", "qualificationsPreferred" : "Mentoring junior engineers", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Provide advanced Level 2 technical support for electronic trading systems, ensuring timely resolution of incidents within SLA frameworks. Act as a senior escalation point for customers, internal teams, and third-party vendors on complex service issues. Lead incident management activities, including coordination of major incidents and resolution of stalled or breached tickets. Maintain and enhance knowledge base content, service documentation, and operational support tools. Deliver customer service reporting, performance metrics, and incident summaries on a regular and ad hoc basis. Ensure adherence to ITSM processes, change control procedures, and service management standards. Collaborate with development and support teams to identify service improvements and drive process optimization. Provide guidance, coaching, and training to junior support staff to strengthen team capability. Requirements: 8+ years of experience supporting electronic trading platforms or financial services applications in a technical support environment. Strong expertise in the FIX protocol (versions 4.2–5.0) and trading message workflows across asset classes such as equities and FX. Solid understanding of capital markets, trading systems, and end-to-end trade lifecycle processes. Experience configuring, deploying, and supporting trading solutions, including workflow definition and client deployments. Strong ITIL-based service management experience, including incident, problem, and change management processes. Proficiency with support and CRM tools such as ServiceNow, Jira Service Desk, or similar platforms. Technical skills including scripting, Unix/Linux (bash), and basic software testing capabilities. Strong communication and stakeholder management skills with the ability to work across technical and non-technical teams. Ability to mentor junior engineers and contribute to team development and knowledge sharing. Benefits: Competitive compensation aligned with senior technical support expertise Remote work setup with structured US West Coast working hours Exposure to advanced electronic trading systems and global capital markets Opportunity to work on mission-critical, high-impact financial technology platforms Collaborative environment working closely with engineering, product, and client teams Career development opportunities in financial technology and trading systems support Structured, process-driven environment with strong emphasis on operational excellence Paid US holidays and standard benefits aligned with employment regulations. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Analyst. Skills: Technical support, FIX protocol, Incident management. Provide Level 2 technical support. Resolve incidents within SLAs", "postedDate" : "2026-06-15T06:32:03.387", "createdAt" : "2026-06-15T06:32:03.387", "lastUpdated" : "2026-06-16T10:07:54.373", "ingestTimestamp" : "2026-06-16T03:22:06.512", "mongoId" : "6a30511af292fd229cefa5d0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Technical support", "Incident management", "Knowledge base maintenance", "Service documentation", "Customer service reporting", "Performance metrics", "Change control procedures", "Service management standards", "Customer deployments", "Workflow definition", "Mentoring", "FIX protocol", "Stakeholder management", "Service improvement identification", "Process optimization", "Problem management", "Change management", "Electronic trading systems", "Financial services applications", "FIX protocol versions", "Trading message workflows", "Equities", "FX", "Capital markets", "Trading systems", "Trade lifecycle processes", "Financial technology", "ServiceNow", "Jira Service Desk" ], "skillCount" : 29, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ae74d8ee00a0983c4c", "title" : "VP, Technical Support", "company" : "Global Relay", "industry" : "SaaS", "salary" : { "min" : 250000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-15T13:52:05.682", "fingerprint" : "4a1861eb85f5b66b1e0775512196fcb4be0810825c1e8b9758fb364da0920e90", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5972937004", "externalId" : "5972937004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Organizational design", "Operational transformation", "Change leadership" ], "hardSkillsList" : [ "Performance management", "Benchmarking", "Governance" ], "softSkillsList" : [ "Leadership", "Executive presence" ], "hardSkills" : [ { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Benchmarking", "level" : "intermediate" }, { "name" : "Governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Executive presence" } ], "majorSkills" : "Customer support, Global operations, Change leadership", "majorSkillsList" : [ "Customer support", "Global operations", "Change leadership" ], "teamCollaboration" : "Cross-functional partnership; Client stakeholders", "projectManagementSkills" : [ "Change management" ], "domainKnowledge" : "Enterprise information archiving; Cloud archiving; Surveillance solutions; eDiscovery solutions; Analytics solutions; Regulated industries; Financial institutions", "domainList" : [ "enterprise-information-archiving", "cloud-archiving", "surveillance-solutions", "ediscovery-solutions", "analytics-solutions", "regulated-industries", "financial-institutions" ], "domainSpecificKnowledge" : [ "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Regulated industries", "Financial institutions" ], "communicationSkills" : "Executive escalation", "innovationCreativity" : "Product innovation", "specialRequirements" : "Willing to travel globally, Operate across time zones", "outcomesObjectives" : "Deliver best-in-class response times; Deliver best-in-class resolution; Deliver best-in-class customer satisfaction", "qualificationsBasic" : "15+ years senior leadership, Global support organizations scaling", "qualificationsPreferred" : "100+ global support organization experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. The Opportunity Global Relay is seeking a transformational Vice President, Technical Support to lead and modernize a mission-critical, global support organization serving 20,000+ customers across highly regulated industries. This is a high-impact, executive-level role based in New York City—ideal for a leader who thrives in fast-paced, high-accountability environments and is energized by building world-class customer operations at scale. You will redefine Technical Support from a reactive service function into a strategic driver of product excellence, customer retention, and competitive differentiation. Leading a global team of 75+ (with a mandate to scale), you will partner cross-functionally with Product, Engineering, Customer Success, Sales, and Operations to deliver a seamless, proactive, and data-driven customer experience across enterprise clients, including major financial institutions. What You’ll Own Executive Leadership & Strategy Set and execute a bold global vision for Technical Support, elevating it into a strategic function that directly impacts revenue retention and product innovation Lead a “shift-left” transformation—reducing support demand through tighter alignment with Product and Engineering, improved product quality, and expanded self-service Establish clear KPIs and accountability frameworks to deliver best-in-class response times, resolution, and customer satisfaction Build a scalable, globally consistent operating model supporting enterprise and regulated clients Global Team Leadership Design and evolve a high-performing, globally distributed organization across multiple regions and time zones Drive operational excellence through rigorous performance management, benchmarking, and governance Build a culture of ownership, urgency, and customer-centricity aligned with New York–level execution standards Lead organizational scaling, hiring, leadership development, and succession planning Customer & Executive Engagement Act as executive escalation point for key enterprise accounts Build trusted relationships with senior client stakeholders, reinforcing Global Relay’s position as a mission-critical partner Transformation & Change Leadership Sponsor large-scale initiatives across automation, service delivery, data security, and platform migrations Lead global change management efforts, ensuring seamless execution and communication during transformation What You Bring 15+ years of senior leadership experience in fintech, SaaS, or enterprise technology Proven track record leading and scaling global support organizations (100+ preferred) Experience operating in high-growth, high-pressure, and highly regulated environments Strong executive presence with the ability to influence C-suite stakeholders and enterprise clients Deep expertise in organizational design, operational transformation, and change leadership Data-driven mindset with a focus on measurable business outcomes Willingness to travel globally and operate across time zones Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range $250,000—$300,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "VP, Technical Support at Global Relay. Skills: Customer support, Global operations, Change leadership", "postedDate" : "2026-06-14T08:48:35.128", "createdAt" : "2026-06-14T08:48:35.128", "lastUpdated" : "2026-06-15T13:52:05.682", "ingestTimestamp" : "2026-06-14T08:48:35.128", "mongoId" : "6a2c91ae74d8ee00a0983c4c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 250000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Performance management", "Benchmarking", "Governance", "Leadership", "Executive presence", "Customer support", "Global operations", "Change leadership", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Organizational design", "Operational transformation", "Change management", "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Regulated industries", "Financial institutions" ], "skillCount" : 25, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bdc74d8ee00a0915743", "title" : "Technical Support", "company" : "Agilysys", "industry" : "Hospitality", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Technical Support role in Las Vegas, adjusted for the technology industry and company size." }, "location" : "Las Vegas, NV", "locations" : [ "Las Vegas", "NV" ], "certifications" : [ "A+", "Network+", "MTA", "HDI Desktop Support Technician" ], "timestamp" : "2026-06-15T07:13:46.531", "fingerprint" : "ade83b42cc1d5d797a23a5fd8ab9449d44322870c30a8798a202d20bdfe3de9f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agilysys/jobs/4203649009", "externalId" : "4203649009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Las Vegas", "state" : "Nevada", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1674263,-115.1484131" } ], "locationText" : "Las Vegas, Nevada, United States", "technicalSkills" : "Hardware troubleshooting, Software troubleshooting, SQL, Windows Server", "professionalSkills" : [ "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration" ], "hardSkillsList" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation" ], "hardSkills" : [ { "name" : "Hardware diagnosis", "level" : "intermediate" }, { "name" : "Software diagnosis", "level" : "intermediate" }, { "name" : "Data input", "level" : "intermediate" }, { "name" : "Data research", "level" : "intermediate" }, { "name" : "Configuration walkthroughs", "level" : "intermediate" }, { "name" : "Issue documentation", "level" : "intermediate" } ], "majorSkills" : "Customer support, Technical troubleshooting, Hospitality technology", "majorSkillsList" : [ "Customer support", "Technical troubleshooting", "Hospitality technology" ], "coreResponsibilities" : "Diagnose technical issues, Troubleshoot network issues, Complete intake triage, Provide customer service, Input data in ticketing system, Research hardware problems, Research software problems, Provide diagnosis, Provide resolution, Perform configuration walkthroughs, Understand escalation process, Perform escalation process, Provide feedback, Improve efficiencies, Coordinate with vendors, Document worked issues, Document resolution steps, Keep abreast of software releases, Keep abreast of new features, Keep abreast of functionality, Keep abreast of installation procedures", "teamCollaboration" : "Partnering with support engineers; Collaborating across departments; Team meetings", "domainKnowledge" : "Hospitality technology; Property management systems; Point-of-sale solutions; Casino management; Cruise management; Campus dining; Food service management; Hospital management; Senior living; Stadiums; Theme parks", "domainList" : [ "hospitality-technology", "property-management-systems", "point-of-sale-solutions", "casino-management", "cruise-management", "campus-dining", "food-service-management", "hospital-management", "senior-living", "stadiums", "theme-parks" ], "domainSpecificKnowledge" : [ "Hospitality technology", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks" ], "toolProficiency" : [ "Salesforce", "Ticketing system" ], "communicationSkills" : "Written communication; Spoken communication", "documentationSkills" : "Document worked issues; Document resolution steps", "continuousLearning" : "Keep abreast of software releases; Keep abreast of new features; Keep abreast of functionality; Keep abreast of installation procedures", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues; Root cause analysis", "specialRequirements" : "Complete license applications, Complete background checks, Complete security checks, Provide identification documents", "outcomesObjectives" : "Achieve key metrics; Emphasis on customer satisfaction; Achieve daily performance goals", "qualificationsBasic" : "HS diploma required, One year customer facing experience, One year hospitality industry experience, One year hardware software troubleshooting, Helpdesk ticketing experience, Helpdesk processes experience", "qualificationsPreferred" : "AA degree in technology preferred, POS experience preferred, PMS experience preferred, SQL troubleshooting familiarity a plus, Windows Server troubleshooting familiarity, Salesforce experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys. Position Summary Support Intake Technicians have a crucial role and responsibility to serve as a customer service fanatic. As a Support Intake Technician, you are the first point of contact when our customers need us the most! Your impact on customer success is demonstrated by each customer interaction, from servicing phone and email support to partnering with support engineers to resolve escalated customer issues for our customers from coast to coast. The Support Intake Technician is also responsible for ensuring the Global Support Management department achieves key metrics, including a strong emphasis on customer satisfaction and daily performance goals. Why This Role Matters You play a critical role in shaping the customer experience and strengthening trust in the Agilysys brand. You are often the first-person customers connect with when they need urgent technical support, making your ability to listen, troubleshoot, and respond with empathy essential to their success. Every interaction is an opportunity to provide reassurance, resolve issues efficiently, and create a positive customer experience. This role goes beyond answering calls and documenting tickets — it serves as the foundation of the support organization. Your work directly impacts customer satisfaction, operational efficiency, and the speed at which issues are resolved across teams nationwide. By partnering closely with support engineers and collaborating across departments, you help ensure customers receive timely, accurate, and effective solutions. For individuals passionate about technology and problem-solving, this role offers an exceptional opportunity to build hands-on technical expertise in a fast-paced, customer-focused environment. You will develop valuable experience troubleshooting hardware, software, POS, and hospitality systems while gaining exposure to enterprise support processes, escalation management, and cross-functional collaboration. Whether you are beginning your IT career or looking to grow your technical support skills, this position provides a strong foundation for long-term professional development and advancement. Key Responsibilities Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software Complete primary intake and initial triage of incoming calls Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process Input quality data in ticketing system, Salesforce Research hardware and software problems defined by customers and provide diagnosis and resolution Perform basic walkthrough of configuration with the customer Understand escalation process and perform escalation process in a timely manner Actively participate in team meetings to provide feedback and ways to improve efficiencies Coordinate with hardware vendors on diagnosis and resolution of hardware problems Accurately document worked issues and detailed steps for resolution when necessary Keep abreast of software releases, new feature and functionality, and updated installation procedures Other duties as assigned Qualifications Minimum HS diploma required AA degree in technology preferred or equivalent work experience Minimum one year of experience in a customer facing position and/or in the hospitality industry Minimum one year of experience troubleshooting and servicing basic hardware and software inquires A familiarity in helpdesk ticketing and helpdesk processes Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software Familiarity with troubleshooting software environments utilizing SQL is a plus Familiarity troubleshooting Windows Server Experience using Salesforce is preferred Required Skills answering phones, emails and interacting with clients throughout an active, high-volume day Technical aptitude and general experience troubleshooting hardware and software Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician A natural desire to assist others and problem-solve The ability to make sound decisions quickly in a fast-paced environment The ambition and hunger to consistently exceed customer expectations A strong ability to communicate, both written and spoken, with technical and non-technical individuals A strong intellectual curiosity The ability to gather and interpret relevant data and information to investigate and accurately triage issues The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative Exceptional organizational skills and self-motivation An innate ability to prioritize and effectively juggle multiple projects with high business priority Personal Attributes Positive, team-oriented attitude with a strong work ethic High level of accountability and ownership Willingness to go above and beyond to meet client expectations Resilient and able to perform repetitive tasks Detail-oriented with strong organizational skills Eager to learn new technologies and processes Professional, customer-facing demeanor ----------------------------------------------------------------------------------------------------------------------------------------------------------- Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role. ------------------------------------------------------------------------------------------------------------------------------------------------------------ The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes. Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status. Privacy Policy | Agilysys EEO/AAP Employer M/F/V/D", "summaryDescription" : "Technical Support at Agilysys. Skills: Customer support, Technical troubleshooting, Hospitality technology. Diagnose technical issues. Troubleshoot network issues", "postedDate" : "2026-06-13T22:07:24.991", "createdAt" : "2026-06-13T22:07:24.991", "lastUpdated" : "2026-06-15T07:13:46.531", "ingestTimestamp" : "2026-06-13T22:07:24.991", "mongoId" : "6a2c6bdc74d8ee00a0915743", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation", "Customer support", "Technical troubleshooting", "Hospitality technology", "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks", "A+", "Network+", "MTA", "HDI Desktop Support Technician", "Salesforce", "Ticketing system" ], "skillCount" : 30, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3059d9f292fd229cf4b65a", "title" : "Solar Technical Support Specialist", "industry" : "Climate Tech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Solar Technical Support Specialist in Stamford, United States, adjusted for the Climate Tech industry." }, "location" : "Stamford, CT", "locations" : [ "Stamford, CT" ], "timestamp" : "2026-06-16T07:35:43.112", "fingerprint" : "b0c48c27325c415eca5f3ac45308132c5ab325551cd45a147f8d851cd7d83cf1", "source" : "jazzhr", "language" : "en", "externalId" : "mvjjJVlLA3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Stamford", "state" : "Connecticut", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0534302,-73.5387341" } ], "locationText" : "Stamford, Connecticut, United States", "coreResponsibilities" : "Provide technical support to customers, Troubleshoot solar system issues, Document technical issues and resolutions, Escalate complex problems to senior staff, Maintain customer satisfaction", "teamCollaboration" : "Engineering teams; Sales teams; Field technicians", "domainKnowledge" : "Solar energy systems; Electrical principles", "domainList" : [ "solar-energy-systems", "electrical-principles" ], "domainSpecificKnowledge" : [ "Solar energy systems", "Electrical principles" ], "communicationSkills" : "Customer service; Technical explanations", "documentationSkills" : "Technical documentation", "continuousLearning" : "Product training", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Solar Technical Support Specialist. Provide technical support to customers. Troubleshoot solar system issues", "createdAt" : "2026-06-15T22:25:20.122", "lastUpdated" : "2026-06-16T07:35:43.112", "ingestTimestamp" : "2026-06-15T22:25:20.122", "mongoId" : "6a3059d9f292fd229cf4b65a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Solar energy systems", "Electrical principles" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306ddaf292fd229cfdad75", "title" : "Member of Technical Staff (Software Engineer, Comet and Native Apps)", "company" : "Perplexity AI", "industry" : "Browser", "salary" : { "min" : 200000.0, "max" : 400000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco", "Serbia", "New York City", "Remote (United States)" ], "timestamp" : "2026-06-16T08:09:11.496", "fingerprint" : "cf356d5a87f31f7370f2f776e85a28a2fd8d5dd62313df64da04f41212f444c3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/perplexity/be0bab19-d24e-4233-ab9e-edb6f6a16620/application", "externalId" : "be0bab19-d24e-4233-ab9e-edb6f6a16620", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Chromium, Rust, Kotlin, Swift, Typescript", "professionalSkills" : [ "App performance", "Agentic coding" ], "softSkillsList" : [ "Own projects" ], "softSkills" : [ { "name" : "Own projects" } ], "majorSkills" : "Software Engineering, Native Apps", "majorSkillsList" : [ "Software Engineering", "Native Apps" ], "coreResponsibilities" : "Implement novel mobile experiences, Design fast and intuitive UI, Utilize Perplexity Computer, Accelerate development, Instrument end-to-end experience, Analyze end-to-end experience, Improve end-to-end experience, Work on deployment processes, Testing deployment processes, Release deployment processes, Monitoring deployment processes", "teamCollaboration" : "Work with product teams; Work with design teams; Collaborate with data science; Collaborate with machine learning; Work with infrastructure teams; Work with QA teams", "domainKnowledge" : "Agentic coding; AI stack", "domainList" : [ "agentic-coding", "ai-stack" ], "domainSpecificKnowledge" : [ "Agentic coding", "AI stack" ], "toolProficiency" : [ "Perplexity Computer" ], "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "4+ years industry experience, Experience shipping native applications, Architecture experience writing code, Deep understanding of app performance", "qualificationsPreferred" : "Experience with Chromium, Experience with Rust, Experience with Kotlin, Experience with Swift, Experience with Typescript, Experience with Perplexity AI stack", "rawDescription" : "Perplexity AI is looking for experienced Generalist Software Engineers to join our Comet and Perplexity native application teams. Our team is reshaping knowledge work through our high-impact Comet and Computer native apps. The ideal candidate should have strong programming skills and multiple years of experience shipping high-quality, production software. Our stack spans several different skillsets, including Chromium, Rust, Kotlin, Swift, Typescript and Perplexity’s core AI stack. We have found that our strongest engineers are capable of working across multiple codebases and ramping up quickly, and we expect the same high bar for candidates. Responsibilities - Work closely with product teams to implement novel mobile experiences. - Work closely with design teams to design fast and intuitive UI. - Utilize Perplexity Computer and other Agentic coding tools to accelerate development. - Collaborate with data science and machine learning teams to instrument, analyze, and improve the end-to-end experience. - Work with infrastructure and QA teams on deployment processes, including testing, release, and monitoring. Requirements - 4+ years industry experience - Experience in shipping high-quality native applications - Architecture experience in writing code understandable by both agents and humans - Deep understanding of app performance - Ability to own projects and surfaces, and to push them forward proactively", "summaryDescription" : "Member of Technical Staff (Software Engineer, Comet and Native Apps) at Perplexity AI. Skills: Software Engineering, Native Apps. Implement novel mobile experiences. Design fast and intuitive UI", "createdAt" : "2026-06-16T00:28:12.852", "lastUpdated" : "2026-06-16T08:09:11.496", "ingestTimestamp" : "2026-06-16T00:28:12.852", "mongoId" : "6a306ddaf292fd229cfdad75", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 400000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Own projects", "Software Engineering", "Native Apps", "App performance", "Agentic coding", "AI stack", "Perplexity Computer" ], "skillCount" : 7, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305f16f292fd229cf78410", "title" : "Member of Technical Staff (Software Engineer, Comet and Native Apps)", "company" : "Perplexity AI", "industry" : "Browser", "salary" : { "min" : 200000.0, "max" : 400000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco", "Serbia", "New York City", "Remote (United States)" ], "timestamp" : "2026-06-16T10:32:56.603", "fingerprint" : "bff7352d5567dd744e7da828d2bf9e88e5db33f720a8e2d6faea7bdce089f5ab", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Perplexity/be0bab19-d24e-4233-ab9e-edb6f6a16620/application", "externalId" : "be0bab19-d24e-4233-ab9e-edb6f6a16620", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Chromium, Rust, Kotlin, Swift, Typescript", "professionalSkills" : [ "App performance", "Agentic coding" ], "hardSkillsList" : [ "Native application development" ], "softSkillsList" : [ "Own projects" ], "hardSkills" : [ { "name" : "Native application development", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Own projects" } ], "majorSkills" : "Software Engineering, Native Apps", "majorSkillsList" : [ "Software Engineering", "Native Apps" ], "coreResponsibilities" : "Implement novel mobile experiences, Design fast and intuitive UI, Utilize Perplexity Computer, Accelerate development, Instrument end-to-end experience, Analyze end-to-end experience, Improve end-to-end experience, Work on deployment processes, Testing, Release, Monitoring", "teamCollaboration" : "Work with product teams; Work with design teams; Collaborate with data science; Collaborate with machine learning; Work with infrastructure teams; Work with QA teams", "domainKnowledge" : "Agentic coding; AI stack", "domainList" : [ "agentic-coding", "ai-stack" ], "domainSpecificKnowledge" : [ "Agentic coding", "AI stack" ], "toolProficiency" : [ "Perplexity Computer" ], "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "4+ years industry experience, Experience shipping native applications, Architecture experience writing code, Deep understanding of app performance", "qualificationsPreferred" : "Experience with Chromium, Experience with Rust, Experience with Kotlin, Experience with Swift, Experience with Typescript, Experience with Perplexity AI stack", "rawDescription" : "Perplexity AI is looking for experienced Generalist Software Engineers to join our Comet and Perplexity native application teams. Our team is reshaping knowledge work through our high-impact Comet and Computer native apps. The ideal candidate should have strong programming skills and multiple years of experience shipping high-quality, production software. Our stack spans several different skillsets, including Chromium, Rust, Kotlin, Swift, Typescript and Perplexity’s core AI stack. We have found that our strongest engineers are capable of working across multiple codebases and ramping up quickly, and we expect the same high bar for candidates. Responsibilities - Work closely with product teams to implement novel mobile experiences. - Work closely with design teams to design fast and intuitive UI. - Utilize Perplexity Computer and other Agentic coding tools to accelerate development. - Collaborate with data science and machine learning teams to instrument, analyze, and improve the end-to-end experience. - Work with infrastructure and QA teams on deployment processes, including testing, release, and monitoring. 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Design fast and intuitive UI", "createdAt" : "2026-06-16T00:26:37.309", "lastUpdated" : "2026-06-16T10:32:56.603", "ingestTimestamp" : "2026-06-16T00:26:37.309", "mongoId" : "6a305f16f292fd229cf78410", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 400000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Native application development", "Own projects", "Software Engineering", "Native Apps", "App performance", "Agentic coding", "AI stack", "Perplexity Computer" ], "skillCount" : 8, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2ca0d574d8ee00a09a3762", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Specialist in the US SaaS industry, adjusted for remote work." }, "location" : "Remote US", "locations" : [ "Remote US" ], "timestamp" : "2026-06-16T04:49:10.251", "fingerprint" : "81c10ecb4eef7b64da1ff9c92a59610041a00fe46377ba50023dddbbdefb7619", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/49aa14aa-9777-4519-b648-f46121cccea3/application", "externalId" : "49aa14aa-9777-4519-b648-f46121cccea3", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T19:19:44.538", "lastUpdated" : "2026-06-16T04:49:10.251", "ingestTimestamp" : "2026-06-14T19:19:44.538", "mongoId" : "6a2ca0d574d8ee00a09a3762", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c694a74d8ee00a0906c89", "title" : "Head of Support", "company" : "Plaid", "industry" : "All Departments", "salary" : { "min" : 124800.0, "max" : 223200.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T02:46:48.888", "fingerprint" : "48d65867eb82ef5aec6c73f62de78bdc97e4503e2cba699344d059f71715fa55", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/plaid/4c9bf6fe-47f1-4683-89cc-137f90ff307b/application", "externalId" : "4c9bf6fe-47f1-4683-89cc-137f90ff307b", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "remoteFriendly" : true, "rawDescription" : "We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid sits at the center of digital finance, helping millions of consumers connect their financial accounts to the apps they use every day. Our Support team plays a critical role—delivering fast, high-quality help that resolves issues and helps customers get more from our products. As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You’ll be responsible for uniting our customer and consumer support motions, evolving our Customer Success Package business, and using support as a strategic lever to influence product quality, roadmap, and Plaid’s brand in the market. This is a highly visible role with the opportunity to lead a multimillion-dollar business, shape end-to-end experiences, and build the gold standard for support in fintech. Responsibilities - Own the global support strategy and outcomes across SLAs, CSAT, revenue, and support quality. - Unite our customer and consumer support teams into a single, high‑performing organization that is a true differentiator for Plaid. - Lead, grow, and coach managers and ICs across regions and time zones; drive performance, calibration, and quality programs at scale. - Manage critical incidents and executive‑level escalations in tight partnership with Product, Engineering, Risk, Compliance, GTM, and CS Ops, including post‑incident reviews and process fixes. - Evolve support operations, tooling, and knowledge management to drive efficiency, deflection, and consistent, high‑quality experiences for customers and consumers. - Own the Customer Success Package business, balancing COGS, revenue, and customer experience - Regularly report on support health and align plans and tradeoffs with Plaid’s executive team and other stakeholders Qualifications - 10+ years in technical/customer support with at least 5+ years leading managers (manager‑of‑managers) in a scaling B2B SaaS or API company. - 3+ years running global support operations with measurable improvements in SLAs, CSAT/CES and quality. - Background in fintech, payments, or developer/API platforms operating at significant scale, preferred - Proven success owning support outcomes at scale, including incident management and executive‑level escalations - Deep experience building and leading distributed teams, with strong hiring, coaching, and performance management muscles across regions and time zones. - Strong operational rigor: metrics design, forecasting and capacity planning, process improvement, and support tooling strategy. - Demonstrated ability to partner with GTM, Product, and Engineering to influence roadmaps and improve product quality through support insights. - Experience using AI and building content/deflection programs and quality frameworks. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.", "summaryDescription" : "Head of Support at Plaid", "createdAt" : "2026-06-14T21:02:58.622", "lastUpdated" : "2026-06-16T02:46:48.888", "ingestTimestamp" : "2026-06-14T21:02:58.622", "mongoId" : "6a2c694a74d8ee00a0906c89", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 124800, "salaryAnnualMax" : 223200, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Executive", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69cf26122beec4dd3d90b4cb", "title" : "Clinical Nurse - Surgical Preparation", "company" : "Tampa General Hospital", "industry" : "Healthcare", "salary" : { "min" : 70500.0, "max" : 94500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Clinical Nurse - Surgical Preparation in Brooksville, United States, adjusted for the healthcare industry and company size." }, "location" : "United States-Florida-Brooksville", "locations" : [ "United States-Florida-Brooksville", "
TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

" ], "certifications" : [ "Basic Life Support (BLS)", "Advanced Cardiovascular Life Support (ACLS)", "Pediatric Advance Life Support (PALS)", "National Institutes of Health Stroke Scale (NIHSS)", "STABLE" ], "timestamp" : "2026-06-15T08:51:07.575", "fingerprint" : "b55dd0c1a5fb6eda669ede77088bbb9e6f0006346a2dbf953659849b52929e98", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=676064", "externalId" : "676064", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooksville", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5552719,-82.3878709" } ], "locationText" : "Brooksville, Florida, United States", "minimumEducation" : "Associate's Degree", "professionalSkills" : [ "Nursing care", "Quality improvement" ], "hardSkillsList" : [ "Patient care" ], "hardSkills" : [ { "name" : "Patient care", "level" : "intermediate" } ], "majorSkills" : "Surgical preparation", "majorSkillsList" : [ "Surgical preparation" ], "coreResponsibilities" : "Deliver nursing care, Plan nursing care, Implement nursing care, Document nursing care, Identify situations requiring further action, Report situations requiring further action, Formulate plan of care, Communicate plan of care, Assure patient rights", "domainKnowledge" : "Surgical preparation", "domainList" : [ "surgical-preparation" ], "domainSpecificKnowledge" : [ "Surgical preparation" ], "communicationSkills" : "Communicate plan", "documentationSkills" : "Nursing documentation", "outcomesObjectives" : "Perform job duties per mission", "qualificationsBasic" : "Associate's Degree Nursing, Registered Nurse License", "qualificationsPreferred" : "Unit specific certifications", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Under general supervision, following established policies, procedures, and professional guidelines, delivers nursing care to patients. Plans and implements nursing care; documents nursing assessments; identifies and reports situations requiring further intervention; formulates and communicates goal-directed plan of care; assures patient rights. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital and principles of quality improvement. Education Associate's Degree Nursing License Issued by Florida or Compact State Registered Nurse Certifications Basic Life Support (BLS) through American Heart Association or American Red Cross Work Experience Unit specific certifications may be required. May include but not limited to: Advanced Cardiovascular Life Support (ACLS) Pediatric Advance Life Support (PALS) STROKE National Institutes of Health Stroke Scale (NIHSS) STABLE Brooksville", "summaryDescription" : "Clinical Nurse - Surgical Preparation at Tampa General Hospital. Skills: Surgical preparation. Deliver nursing care. Plan nursing care", "createdAt" : "2026-06-14T09:41:38.853", "lastUpdated" : "2026-06-15T08:51:07.575", "ingestTimestamp" : "2026-06-14T09:41:38.853", "mongoId" : "69cf26122beec4dd3d90b4cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 70500, "salaryAnnualMax" : 94500, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Patient care", "Surgical preparation", "Nursing care", "Quality improvement", "Basic Life Support (BLS)", "Advanced Cardiovascular Life Support (ACLS)", "Pediatric Advance Life Support (PALS)", "National Institutes of Health Stroke Scale (NIHSS)", "STABLE" ], "skillCount" : 9, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307e9cf292fd229c050d79", "title" : "Director of Clinician Support & Success", "company" : "AnswersNow", "industry" : "Clinical", "salary" : { "min" : 117000.0, "max" : 136500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:46:50.188", "fingerprint" : "dc39b1869e804a128e26bfc9636455123f7f9c731f802e691b827b8ae81ac6dc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/answersnow/93bfe821-f961-473e-bed6-668f50bdb78a/application", "externalId" : "93bfe821-f961-473e-bed6-668f50bdb78a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Director", "technicalSkills" : "AI tools, AI-supported workflows, AI-driven automation, Administrative tools, AI-powered sentiment analysis", "professionalSkills" : [ "Clinician engagement strategy", "Operational efficiency", "Provider network management", "Performance optimization", "Professional development", "Provider relations" ], "hardSkillsList" : [ "Clinical operations", "Workflow optimization", "Training module creation", "Performance dashboard creation", "Capacity optimization", "Continuity of care", "Clinician support experience", "Burnout mitigation", "SOP standardization", "Documentation burden reduction", "Sentiment analysis", "Problem-solving", "Performance concerns resolution", "Clinical standards synchronization", "Provider competency frameworks" ], "hardSkills" : [ { "name" : "Clinical operations", "level" : "intermediate" }, { "name" : "Workflow optimization", "level" : "intermediate" }, { "name" : "Training module creation", "level" : "intermediate" }, { "name" : "Performance dashboard creation", "level" : "intermediate" }, { "name" : "Capacity optimization", "level" : "intermediate" }, { "name" : "Continuity of care", "level" : "intermediate" }, { "name" : "Clinician support experience", "level" : "intermediate" }, { "name" : "Burnout mitigation", "level" : "intermediate" }, { "name" : "SOP standardization", "level" : "intermediate" }, { "name" : "Documentation burden reduction", "level" : "intermediate" }, { "name" : "Sentiment analysis", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Performance concerns resolution", "level" : "intermediate" }, { "name" : "Clinical standards synchronization", "level" : "intermediate" }, { "name" : "Provider competency frameworks", "level" : "intermediate" } ], "majorSkills" : "Clinician support, Clinical operations, Provider network, Burnout mitigation", "majorSkillsList" : [ "Clinician support", "Clinical operations", "Provider network", "Burnout mitigation" ], "coreResponsibilities" : "Support clinician onboarding, Complete initial training, Complete ongoing training, Support timely licensure applications, Support accurate licensure approvals, Train clinicians on products, Train clinicians on tools, Train clinicians on technology, Serve as operational owner, Optimize clinician schedules, Optimize clinician capacity, Coordinate clinician coverage, Ensure clinicians use tools, Ensure clinicians use resources, Monitor clinician support experience, Improve clinician support experience, Define clinician engagement strategy, Define clinician retention strategy, Identify operational friction points, Mitigate organizational barriers, Establish Clinician Success Playbook, Standardize SOPs for support, Standardize SOPs for development, Standardize SOPs for performance, Leverage AI for automation, Reduce documentation burden, Maximize capacity for care, Harness AI for sentiment analysis, Monitor clinician morale, Intervene proactively, Provide targeted support, Act as senior escalation point, Resolve professional conflicts, Resolve performance concerns, Partner with clinical leadership, Synchronize support initiatives", "teamCollaboration" : "Cross-functional teams; Clinical leadership partnership", "domainKnowledge" : "Autism therapy; Virtual ABA therapy; Behavioral health operations; Digital health; Telehealth", "domainList" : [ "autism-therapy", "virtual-aba-therapy", "behavioral-health-operations", "digital-health", "telehealth" ], "domainSpecificKnowledge" : [ "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital health", "Telehealth" ], "toolProficiency" : [ "AI tools", "AI-supported workflows", "AI-driven automation", "Administrative tools", "AI-powered sentiment analysis" ], "communicationSkills" : "Clear guidance; Supportive guidance", "documentationSkills" : "Documentation burden reduction", "problemSolvingSkills" : "Strategic problem-solving; Creative solutions; Problem-solving", "outcomesObjectives" : "Reduce documentation burden; Mitigate burnout; Support high quality care; Meet utilization goals; Drive provider satisfaction; Reduce turnover; Ensure clinical stability; Maximize capacity for care; Monitor clinician morale; Ensure synchronized initiatives", "qualificationsBasic" : "Bachelor's degree or equivalent, 3-5 years supporting clinicians, Behavioral health operations background, Designing, implementing, optimizing workflows, Leveraging AI tools for operations, Identify operational bottlenecks, Develop data-driven solutions, Creating standardized training modules, Creating clinical manuals, Creating performance dashboards, Translate technical/operational changes", "qualificationsPreferred" : "Digital health experience, Telehealth experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Clinician Support & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking an operational and clinically-minded Director of Clinician Support & Success to champion our provider network. In this role, you will define our end-to-end clinician engagement strategy, leveraging AI-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. We are looking for a strategic problem-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life-changing care and meet utilization goals within a fast-paced environment. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education: Bachelor's degree or equivalent in education and experience - Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. - Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. - AI Literacy: Practical experience leveraging AI tools to streamline operations. - Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. - Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. - Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams. What You’ll Do - Support clinician onboarding and completion of initial and ongoing training. - Support timely and accurate clinician licensure applications and approvals. - Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. - Serve as the operational owner of clinician support across platform, portal, and technical questions. - Help optimize clinician schedules and capacity to support success and utilization. - Coordinate clinician coverage during time off to maintain continuity of care for clients. - Ensure clinicians are using available tools and resources to maximize clinical success. - Monitor and improve clinician support experience, including clinician NPS and related feedback trends. - Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. - Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. - Establish the \"Clinician Success Playbook,\" standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. - Leverage AI-driven automation and administrative tools to reduce the \"documentation burden\" on clinicians, maximizing their capacity for direct client care. - Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. - Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. - Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks. What we Offer - $117,000 - $136,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Clinician Support & Success at AnswersNow. Skills: Clinician support, Clinical operations, Provider network, Burnout mitigation. Support clinician onboarding. Complete initial training", "createdAt" : "2026-06-16T01:59:42.660", "lastUpdated" : "2026-06-16T10:46:50.188", "ingestTimestamp" : "2026-06-16T01:59:42.660", "mongoId" : "6a307e9cf292fd229c050d79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 117000, "salaryAnnualMax" : 136500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Clinical operations", "Workflow optimization", "Training module creation", "Performance dashboard creation", "Capacity optimization", "Continuity of care", "Clinician support experience", "Burnout mitigation", "SOP standardization", "Documentation burden reduction", "Sentiment analysis", "Problem-solving", "Performance concerns resolution", "Clinical standards synchronization", "Provider competency frameworks", "Clinician support", "Provider network", "Clinician engagement strategy", "Operational efficiency", "Provider network management", "Performance optimization", "Professional development", "Provider relations", "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital health", "Telehealth", "AI tools", "AI-supported workflows", "AI-driven automation", "Administrative tools", "AI-powered sentiment analysis" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bdc74d8ee00a0915711", "title" : "Technical Support Specialist", "company" : "Submittable", "industry" : "SaaS", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Technical Support Specialist in the US SaaS industry, adjusted for remote work and company size." }, "location" : "US ", "locations" : [ "US" ], "timestamp" : "2026-06-15T09:50:50.451", "fingerprint" : "cb9c640b83a7435ed85f4616ad3be6e863db720d21fb80f4094db275ecb3885d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/submittable/jobs/6025447004", "externalId" : "6025447004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "professionalSkills" : [ "Customer relationships", "Customer retention", "Customer satisfaction", "Value realization", "Technical troubleshooting", "Problem solving" ], "hardSkillsList" : [ "Billing questions" ], "softSkillsList" : [ "Empathetic support", "Proactive guidance" ], "hardSkills" : [ { "name" : "Billing questions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic support" }, { "name" : "Proactive guidance" } ], "majorSkills" : "Customer Success, Technical Support", "majorSkillsList" : [ "Customer Success", "Technical Support" ], "coreResponsibilities" : "Develop platform knowledge, Maintain platform knowledge, Provide empathetic support, Maintain customer satisfaction, Respond to customer inquiries, Track customer inquiries, Troubleshoot technical issues, Answer billing questions, Offer proactive guidance, Offer creative solutions, Offer best practices, Address customer concerns, Maintain help resources, Report software bugs, Relay customer requests", "teamCollaboration" : "Partner with Customer Success; Relay requests to Product", "domainKnowledge" : "Social impact organizations; Nonprofits; Government entities", "domainList" : [ "social-impact-organizations", "nonprofits", "government-entities" ], "domainSpecificKnowledge" : [ "Social impact organizations", "Nonprofits", "Government entities" ], "toolProficiency" : [ "Help Desk platforms", "Live Chat tools", "Excel", "Tableau", "Looker", "Google Sheets" ], "communicationSkills" : "Translate technical concepts", "documentationSkills" : "Maintain help resources", "continuousLearning" : "Learn support model evolution; Learn support offerings; Learn client-centric approach", "problemSolvingSkills" : "Troubleshooting skills; Problem-solver", "specialRequirements" : "Live and reside in US", "qualificationsBasic" : "1+ Years in Customer Support, 1+ Years in Technical Support, SaaS experience preferred, Technology platform experience preferred, Ability to Work Under Pressure, Manage multiple priorities", "qualificationsPreferred" : "Proficiency in data tools, Basic understanding of programming language", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity you will enhance and nurture the customer experience by providing fast, thoughtful solutions to technical challenges. You’ll partner closely with our Customer Success team to ensure our users are maximizing the platform's potential and achieving their goals. While your primary responsibilities are providing our users with a great experience, you will also have the opportunity to learn about, and contribute to, the evolution of our support model, offerings, and client-centric approach. This is a full-time position reporting to the Technical Support Manager. How You’ll Make an Impact: Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out. Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions. Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience. Anticipate Needs: Proactively address customer concerns before they happen Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve. Bridge the Gap to Product: Identify, test, and report software \"bugs\" and relay customer enhancement requests to our Product team to help build a better Submittable. What We’re Looking For: 1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred Incredible Communication: You can translate complex technical concepts into clear, friendly, and actionable advice. A Natural Problem-Solver: You have outstanding troubleshooting skills and a passion for \"the why\" behind a technical issue. Tech Savvy: You have a general understanding of the software development life cycle and the tools that power it. Ability to Work Well Under Pressure: You thrive in a fast-paced environment and can manage multiple priorities without losing your cool. Platform Experience: You have a comprehensive understanding of Help Desk platforms and Live Chat tools. Bonus Points: Proficiency in data tools like Excel, Tableau, Looker, or Google Sheets is a major plus. Extra Credit: A basic understanding of at least one programming language will help you hit the ground running with our more technical queries. Location: This is a remote, U.S.-based role and you must live and reside in the U. S. full-time. Salary Details: The annual salary for this position is $55,000 - $60,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, and Wyoming. Fraudulent Recruitment Advisory: Submittable will NEVER request bank details, payment, or personal information during the hiring process, nor extend offers without an interview. All legitimate communications come from official submittable.com email addresses. If you receive suspicious outreach, please report it to people@submittable.com. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts 401(k) plan with employer match starting day one Equity stock options to share in our success Flexible hours, remote work options, and generous vacation and sick leave Paid parental leave for mothers, fathers, and adoptive parents Professional development stipends to support your career growth Opportunities to participate in community outreach and volunteer programs Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. About Our Process Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I. D. Verification and answer a few questions early allows us to move through the process more quickly. Let's Talk About AI: Guidelines for using AI in our Hiring Process: At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know. For additional information and guidance on using AI to prepare an interview at Submittable, please click here. We believe our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look forward to learning more about you.", "summaryDescription" : "Technical Support Specialist at Submittable. Skills: Customer Success, Technical Support. Develop platform knowledge. Maintain platform knowledge", "postedDate" : "2026-06-14T08:02:10.847", "createdAt" : "2026-06-14T08:02:10.847", "lastUpdated" : "2026-06-15T09:50:50.451", "ingestTimestamp" : "2026-06-14T08:02:10.847", "mongoId" : "6a2c6bdc74d8ee00a0915711", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Billing questions", "Empathetic support", "Proactive guidance", "Customer Success", "Technical Support", "Customer relationships", "Customer retention", "Customer satisfaction", "Value realization", "Technical troubleshooting", "Problem solving", "Social impact organizations", "Nonprofits", "Government entities", "Help Desk platforms", "Live Chat tools", "Excel", "Tableau", "Looker", "Google Sheets" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305c6af292fd229cf61cd0", "title" : "Technical Support Engineer (Kubernetes, Openstack)", "company" : "Mirantis", "industry" : "Computer Software", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in the Technology industry in the United States, adjusted for remote work and company size." }, "location" : "Remote, OR, United States", "locations" : [ "Remote", "OR", "United States" ], "timestamp" : "2026-06-16T09:23:46.607", "fingerprint" : "ceebc1a36ecc543872449d3c07e7080d59b7e84d537cf761862c9faa0649c90e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Mirantis/744000132204701-technical-support-engineer-kubernetes-openstack-", "externalId" : "744000132204701", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Linux, OpenStack, Kubernetes, Networking, Cloud technologies, Python, Neutron, Object storage, Virtualization, Libvirt, KVM, VMWare, MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper, Grafana, Kibana, Nagios, Prometheus, Puppet, Chef, Salt, Ansible, Helm", "professionalSkills" : [ "System administration", "Troubleshooting", "Automation concepts", "Change management", "SOP generation" ], "hardSkillsList" : [ "Linux administration", "Troubleshooting", "Networking concepts", "Scripting", "Automation" ], "hardSkills" : [ { "name" : "Linux administration", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Networking concepts", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "majorSkills" : "Kubernetes, OpenStack, Linux administration, Troubleshooting", "majorSkillsList" : [ "Kubernetes", "OpenStack", "Linux administration", "Troubleshooting" ], "coreResponsibilities" : "Troubleshoot customer environments, Detect issues, Report issues, Resolve issues, Manage alerts, Troubleshoot MOSK, Resolve IaaS needs, Handle IaaS needs, Triage IaaS needs, Reproduce customer issues, Confirm bug reports, Provide information to development, Discuss customer issues, Suggest improvements, Fix product bugs, Own escalations, Route issues to teams, Participate in on call rotation, Provide holiday coverage, Communicate with customers, Provide status updates, Guide customers through troubleshooting, Guide customers through resolution, Work with AI tools, Troubleshoot server issues, Troubleshoot DCOPs issues, Perform Firmware upgrading, Troubleshoot Iso, Troubleshoot OS, Troubleshoot Dell, Troubleshoot Lenovo, Troubleshoot ST Micro, Troubleshoot DC networking asks, Troubleshoot DC networking upgrades, Triage networking asks/upgrades", "teamCollaboration" : "Work closely with development team", "domainKnowledge" : "AI infrastructure; Machine learning; Data-intensive applications; Kubernetes orchestration; Developer platforms; AI-driven workloads; GPU orchestration; Policy-driven control; Open source innovation; IaaS; Cloud technologies; OpenStack; Kubernetes; Networking; Ceph storage; Hardware infrastructure; Virtualization solutions; Network storage solutions; Distributed storage solutions; Container management", "domainList" : [ "ai-infrastructure", "machine-learning", "data-intensive-applications", "kubernetes-orchestration", "developer-platforms", "ai-driven-workloads", "gpu-orchestration", "policy-driven-control", "open-source-innovation", "iaas", "cloud-technologies", "openstack", "kubernetes", "networking", "ceph-storage", "hardware-infrastructure", "virtualization-solutions", "network-storage-solutions", "distributed-storage-solutions", "container-management" ], "domainSpecificKnowledge" : [ "AI infrastructure", "Machine learning", "Data-intensive applications", "Kubernetes orchestration", "Developer platforms", "AI-driven workloads", "GPU orchestration", "Policy-driven control", "Open source innovation", "IaaS", "Cloud technologies", "OpenStack", "Kubernetes", "Networking", "Ceph storage", "Hardware infrastructure", "Virtualization solutions", "Network storage solutions", "Distributed storage solutions", "Container management" ], "toolProficiency" : [ "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "communicationSkills" : "Customer communication; Status updates", "documentationSkills" : "Bug reports; SOP generation", "continuousLearning" : "Professional development; Attend conferences; Working groups", "innovationCreativity" : "Open source innovation", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "Weekend on call rotation, Holiday coverage", "qualificationsBasic" : "High School diploma or equivalent, 3+ years technical customer support, Expert Linux system administration, Expert Linux troubleshooting skills, Knowledge of OpenStack, Knowledge of Neutron, Knowledge of Kubernetes, Knowledge of object storage principles, English speaking and writing ability, DCOPs experience, Firmware upgrades experience, Iso experience, OS experience, Dell experience, Lenovo experience, ST Micro experience, Networking troubleshooting experience, Vlans experience, Ports experience, Spine/leaf config experience, Change management experience, Fortinet experience, Cisco experience, Juniper experience, Python scripting experience, Automation concepts experience, Understanding of networking concepts, Understanding of networking protocols, Alert management experience, Standard Operating Procedure generation, Good knowledge of virtualization solutions, Good knowledge of network storage solutions, Good knowledge of distributed storage solutions", "qualificationsPreferred" : "Four year college degree preferred, Kubernetes experience, Openstack frameworks experience, TOR switching experience, Databases experience, Message brokers experience, Configuring monitoring tools, Customizing monitoring tools, Extending monitoring tools, Working configuration management tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired — including cluster operations, components workload management, and troubleshooting containerized environments. Main Responsibilities: * Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management. * Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes) * Resolve and Handle/Triage IaaS related needs in customer datacenters. * Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team. * Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc. * Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through. * Participate in weekend on call rotation and holiday coverage * Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution * Work with AI tools to increase efficiency and problem solving tasks for customers. * Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro * Work to troubleshoot any DC networking asks/upgrades, triaging where applicable ## Qualifications * High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, Saas Technologies * Knowledge of OpenStack, Neutron, kubernetes and object storage principles i * Strong English speaking and writing ability required. * Expert Linux system administration and troubleshooting skills * DCOPs experience, Firmware upgrades, Iso, OS, Dell, Lenovo, ST Micro * Networking - tools / Netbox, LibraNMS, Verity, Tailscale, experience with troubleshooting network issues) - Vlans, ports, spine/leaf config, change management, Fortinet, Cisco, Juniper * Python, scripting experience, automation concepts * Understanding of networking concepts and protocols * Alert management experience, * Standard Operating Procedure generation (SOP) * Change Management experience * Good knowledge of virtualization solutions (libvirt, KVM, VMWare) * Good knowledge of network and distributed storage solutions Preferred Qualifications * Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper) * Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus) * Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm) * Kubernetes experience, openstack frameworks * TOR switching, networking concepts ## Additional Information What does Mirantis offer you? * Work with an established Silicon Valley leader in the cloud infrastructure industry; * Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies; * Be a part of cutting-edge, open-source innovation; * Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued; * Professional development and training; * Attend conferences and working groups; * Company outings, happy hours, hackathons, and tech talks; * Receive a competitive compensation package with a strong benefits plan. We are a [Leader for Container Management](https://www.g2.com/reports/grid-report-for-container-management-spring-2022.embed?featured=mirantis-kubernetes-engine-formerly-docker-enterprise&secure%5Bgatedconsumer%5D=7ed17484-74e3-4ce8-8ad6-b48b395fbf56&secure%5Btoken%5D=f4b909a5c1a2d1aa71dee93761486db5732a5b82abd47aa75f3353da41e3b92c&utmcampaign=gate-817340) in G2 (#2 after AWS)!", "summaryDescription" : "Technical Support Engineer (Kubernetes, Openstack) at Mirantis. Skills: Kubernetes, OpenStack, Linux administration, Troubleshooting. Troubleshoot customer environments. Detect issues", "postedDate" : "2026-06-15T13:49:35.000", "createdAt" : "2026-06-15T23:43:04.543", "lastUpdated" : "2026-06-16T09:23:46.607", "ingestTimestamp" : "2026-06-15T23:43:04.543", "mongoId" : "6a305c6af292fd229cf61cd0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Linux administration", "Troubleshooting", "Networking concepts", "Scripting", "Automation", "Kubernetes", "OpenStack", "System administration", "Automation concepts", "Change management", "SOP generation", "AI infrastructure", "Machine learning", "Data-intensive applications", "Kubernetes orchestration", "Developer platforms", "AI-driven workloads", "GPU orchestration", "Policy-driven control", "Open source innovation", "IaaS", "Cloud technologies", "Networking", "Ceph storage", "Hardware infrastructure", "Virtualization solutions", "Network storage solutions", "Distributed storage solutions", "Container management", "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "skillCount" : 45, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304f96f292fd229cee8d66", "title" : "Technical Support Engineer (Kubernetes, Openstack)", "company" : "Mirantis", "industry" : "Computer Software", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in the Technology industry in the United States, adjusted for remote work and company size." }, "location" : "Remote, OR, United States", "locations" : [ "Remote", "OR", "United States" ], "timestamp" : "2026-06-16T07:03:43.171", "fingerprint" : "7ec78b0aee92f1427f2fe4648e6d57b255b4d07fa95219eace2cab09a85e422c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Mirantis/744000132204701-technical-support-engineer-kubernetes-openstack-", "externalId" : "744000132204701", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Linux, OpenStack, Kubernetes, Python, Neutron, Ceph storage, Networking, Libvirt, KVM, VMWare, MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper, Grafana, Kibana, Nagios, Prometheus, Puppet, Chef, Salt, Ansible, Helm", "professionalSkills" : [ "System administration", "Troubleshooting", "Automation concepts", "Change management", "SOP generation" ], "hardSkillsList" : [ "Linux administration", "System troubleshooting", "Network troubleshooting", "Scripting", "Automation" ], "hardSkills" : [ { "name" : "Linux administration", "level" : "intermediate" }, { "name" : "System troubleshooting", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "majorSkills" : "Kubernetes, OpenStack, Linux administration, Troubleshooting", "majorSkillsList" : [ "Kubernetes", "OpenStack", "Linux administration", "Troubleshooting" ], "coreResponsibilities" : "Troubleshoot customer environments, Detect issues, Report issues, Resolve issues, Manage alerts, Troubleshoot MOSK, Resolve IaaS needs, Handle IaaS needs, Triage IaaS needs, Reproduce customer issues, Confirm bug reports, Provide information to development, Discuss customer issues, Suggest improvements, Fix product bugs, Own escalations end-to-end, Route issues to teams, Maintain accountability, Follow through on issues, Participate in on call rotation, Provide holiday coverage, Communicate with customers, Provide status updates, Guide customers through troubleshooting, Guide customers through resolution, Work with AI tools, Troubleshoot server issues, Troubleshoot DCOPs issues, Troubleshoot Firmware upgrading, Troubleshoot Iso, Troubleshoot OS, Troubleshoot Dell, Troubleshoot Lenovo, Troubleshoot ST Micro, Troubleshoot DC networking asks, Troubleshoot DC networking upgrades, Triage networking asks, Triage networking upgrades", "teamCollaboration" : "Work with development team; Route issues to teams", "domainKnowledge" : "Cloud technologies; IaaS; Containerized environments; Object storage; Virtualization solutions; Network storage; Distributed storage", "domainList" : [ "cloud-technologies", "iaas", "containerized-environments", "object-storage", "virtualization-solutions", "network-storage", "distributed-storage" ], "domainSpecificKnowledge" : [ "Cloud technologies", "IaaS", "Containerized environments", "Object storage", "Virtualization solutions", "Network storage", "Distributed storage" ], "toolProficiency" : [ "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "communicationSkills" : "Communicate urgently; Communicate clearly; Communicate in detail", "documentationSkills" : "Standard Operating Procedure generation", "continuousLearning" : "Learn MOSK", "innovationCreativity" : "Work with AI tools", "problemSolvingSkills" : "Troubleshoot customer environments; Diagnose system-level issues; Resolve system-level issues; Troubleshoot issues; Reproduce customer issues; Troubleshoot server issues; Troubleshoot DCOPs issues; Troubleshoot Firmware upgrading; Troubleshoot Iso; Troubleshoot OS; Troubleshoot Dell; Troubleshoot Lenovo; Troubleshoot ST Micro; Troubleshoot DC networking asks; Troubleshoot DC networking upgrades", "specialRequirements" : "Weekend on call rotation, Holiday coverage", "qualificationsBasic" : "High School diploma or equivalent, 3+ years technical customer support, Expert Linux system administration, Expert Linux troubleshooting skills, Knowledge of OpenStack, Knowledge of Neutron, Knowledge of Kubernetes, Knowledge of object storage principles, English speaking and writing ability, DCOPs experience, Firmware upgrades experience, Iso experience, OS experience, Dell experience, Lenovo experience, ST Micro experience, Networking troubleshooting experience, Vlans experience, Ports experience, Spine/leaf config experience, Change management experience, Fortinet experience, Cisco experience, Juniper experience, Python scripting experience, Automation concepts experience, Understanding of networking concepts, Understanding of networking protocols, Alert management experience, Standard Operating Procedure generation, Good knowledge of virtualization solutions, Good knowledge of network storage solutions, Good knowledge of distributed storage solutions", "qualificationsPreferred" : "Four year college degree preferred, Kubernetes experience, Openstack frameworks experience, TOR switching experience, Databases experience, Message brokers experience, Configuring monitoring tools, Customizing monitoring tools, Extending monitoring tools, Working configuration management tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired — including cluster operations, components workload management, and troubleshooting containerized environments. Main Responsibilities: * Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management. * Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes) * Resolve and Handle/Triage IaaS related needs in customer datacenters. * Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team. * Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc. * Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through. * Participate in weekend on call rotation and holiday coverage * Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution * Work with AI tools to increase efficiency and problem solving tasks for customers. * Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro * Work to troubleshoot any DC networking asks/upgrades, triaging where applicable ## Qualifications * High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, Saas Technologies * Knowledge of OpenStack, Neutron, kubernetes and object storage principles i * Strong English speaking and writing ability required. * Expert Linux system administration and troubleshooting skills * DCOPs experience, Firmware upgrades, Iso, OS, Dell, Lenovo, ST Micro * Networking - tools / Netbox, LibraNMS, Verity, Tailscale, experience with troubleshooting network issues) - Vlans, ports, spine/leaf config, change management, Fortinet, Cisco, Juniper * Python, scripting experience, automation concepts * Understanding of networking concepts and protocols * Alert management experience, * Standard Operating Procedure generation (SOP) * Change Management experience * Good knowledge of virtualization solutions (libvirt, KVM, VMWare) * Good knowledge of network and distributed storage solutions Preferred Qualifications * Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper) * Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus) * Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm) * Kubernetes experience, openstack frameworks * TOR switching, networking concepts ## Additional Information What does Mirantis offer you? * Work with an established Silicon Valley leader in the cloud infrastructure industry; * Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies; * Be a part of cutting-edge, open-source innovation; * Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued; * Professional development and training; * Attend conferences and working groups; * Company outings, happy hours, hackathons, and tech talks; * Receive a competitive compensation package with a strong benefits plan. We are a [Leader for Container Management](https://www.g2.com/reports/grid-report-for-container-management-spring-2022.embed?featured=mirantis-kubernetes-engine-formerly-docker-enterprise&secure%5Bgatedconsumer%5D=7ed17484-74e3-4ce8-8ad6-b48b395fbf56&secure%5Btoken%5D=f4b909a5c1a2d1aa71dee93761486db5732a5b82abd47aa75f3353da41e3b92c&utmcampaign=gate-817340) in G2 (#2 after AWS)!", "summaryDescription" : "Technical Support Engineer (Kubernetes, Openstack) at Mirantis. Skills: Kubernetes, OpenStack, Linux administration, Troubleshooting. Troubleshoot customer environments. Detect issues", "postedDate" : "2026-06-15T13:49:35.000", "createdAt" : "2026-06-15T21:34:21.416", "lastUpdated" : "2026-06-16T07:03:43.171", "ingestTimestamp" : "2026-06-15T21:34:21.416", "mongoId" : "6a304f96f292fd229cee8d66", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Linux administration", "System troubleshooting", "Network troubleshooting", "Scripting", "Automation", "Kubernetes", "OpenStack", "Troubleshooting", "System administration", "Automation concepts", "Change management", "SOP generation", "Cloud technologies", "IaaS", "Containerized environments", "Object storage", "Virtualization solutions", "Network storage", "Distributed storage", "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "skillCount" : 35, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6e370f0b99d589b3739", "title" : "Supervisor, Planning & Support Equipment", "company" : "Côté Gold", "industry" : "Manufacturing", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Mining industry in Canada, adjusted for the specific mine site location and company size." }, "location" : "06 - Cote Gold Mine Site", "locations" : [ "06 - Cote Gold Mine Site", "
06 - Cote Gold Mine Site (06 - Cote Gold Mine Site)
IAMGOLD Corp, Côté Gold Division
3 Mesomikenda Lake RdPO Box 100
Gogama, P0M 1W0

" ], "certifications" : [ "Certificate of Qualification in Ontario" ], "timestamp" : "2026-06-15T09:51:11.263", "fingerprint" : "f4511181af01a28c9240dd30a0543a036dd1c59d65c070679469e1e03ce59275", "source" : "taleo", "language" : "en", "applyUrl" : "https://iamgold.taleo.net/careersection/ex/jobdetail.ftl?job=56844", "externalId" : "56844", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Ontario", "country" : "Canada", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Ontario, Canada", "technicalSkills" : "Heavy Equipment Technician", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Mobile maintenance services", "Performance reviews", "Worksite inspections", "Operational excellence", "Maximize value", "Reduce cost", "Improve safety", "Drive solutions", "Achieve goals", "Operational reliability", "Shift deliverables", "Professional growth", "Team development" ], "hardSkillsList" : [ "Equipment logs", "Shift logs" ], "softSkillsList" : [ "Safety leader", "Mentorship", "Feedback", "Inclusion", "Motivation", "Critical thinking", "Decision making" ], "hardSkills" : [ { "name" : "Equipment logs", "level" : "intermediate" }, { "name" : "Shift logs", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Safety leader" }, { "name" : "Mentorship" }, { "name" : "Feedback" }, { "name" : "Inclusion" }, { "name" : "Motivation" }, { "name" : "Critical thinking" }, { "name" : "Decision making" } ], "majorSkills" : "Mine maintenance, Equipment planning, Team leadership", "majorSkillsList" : [ "Mine maintenance", "Equipment planning", "Team leadership" ], "coreResponsibilities" : "Lead mine maintenance employees, Coordinate mine maintenance resources, Deliver safe maintenance services, Deliver responsible maintenance services, Deliver effective maintenance services, Support team success, Coach team success, Train team success, Create space for team success, Sponsor safety rules, Sponsor environmental rules, Empower employees, Improve employee performance, Improve employee efficiency, Provide clear objectives, Set performance expectations, Achieve business plans, Achieve maintenance targets, Provide training, Ensure required resources, Promote high performance culture, Conduct performance reviews, Provide feedback, Provide coaching, Offer new approaches, Offer new methods, Offer new policies, Optimize performance, Ensure compliance, Perform worksite inspections, Lead investigations, Build teams, Maintain professionalism, Analyze maintenance KPIs, Identify areas for improvement, Coordinate activities, Collaborate to drive solutions, Achieve common goals, Provide leadership, Provide motivation, Provide clear direction, Coordinate with team members, Meet shift deliverables, Invest in professional growth, Invest in team development, Participate in teams, Lend expertise, Communicate clearly, Communicate effectively, Ensure logs are accurate, Ensure logs are complete, Communicate deficiencies, Participate in multi-disciplinary teams", "teamCollaboration" : "Multi-disciplinary teams; Cross-functional teams", "domainKnowledge" : "Mining operations; Heavy equipment; Mine maintenance", "domainList" : [ "mining-operations", "heavy-equipment", "mine-maintenance" ], "domainSpecificKnowledge" : [ "Mining operations", "Heavy equipment", "Mine maintenance" ], "toolProficiency" : [ "Fleet management systems" ], "communicationSkills" : "Verbal communication; Written communication; Non-verbal communication", "documentationSkills" : "Equipment logs; Shift logs", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "qualificationsBasic" : "College diploma in heavy equipment technician, Completed apprenticeship required, 7 or more years experience as Heavy Equipment Technician, 1 or more years leadership experience, Digital literacy required, Experience with fleet management systems required", "qualificationsPreferred" : "Certificate of Qualification in Ontario preferred, Previous exposure to lean leadership desirable, Previous exposure to multi-disciplinary team leadership desirable", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Improve the processes of today Define the best practices of tomorrow At Côté Gold, we focus on what we contribute, not just what we extract. We believe that in order for prosperity to be sustained, it must be shared, it must support the well-being of our employees and our communities, and it must be achieved with minimal impact to the environment. Côté Gold is being developed in partnership with the Mattagami First Nation, Flying Post First Nation and Métis Nation of Ontario, Region 3. The open-pit gold mine is a joint venture between IAMGOLD and Sumitomo Metal Mining Co. Ltd. and is operated by IAMGOLD. We are located near Gogama, Ontario, with access to stable infrastructure and strong connections with our local communities. Accessing Opportunities at Côté Gold IAMGOLD is committed to treating all people in a way that respects their dignity and independence. Should you require any support or accommodation during the recruitment process or otherwise, please notify us when you apply and we will work to meet your accessibility needs. Supervisor, Planning & Support Equipment The Supervisor, Planning & Support Equipment will lead and coordinate mine maintenance employees and resources responsible for support equipment. Lead the team to deliver safe, responsible and effective mine maintenance services. Support, coach, train and create space for the team to be successful. Key Responsibilities Leading and coordinating mine maintenance resources. Area 1: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures. Lead and empower employees in achieving world class mobile maintenance services and improve employee work performance and efficiency through mentorship and feedback. Create space for the team to be effective in delivering results. Foster and inclusive work environment. Provide clear work objectives and expectations of the performance levels required to achieve business plans and maintenance targets. Ensure that training is provided in accordance with the current and future needs of Côté Gold. Ensure the required resources (people and equipment) are in place to achieve targets. Promote a high performance culture by setting expectations, conducting performance reviews, and providing feedback and coaching. Offer new approaches, methods or policies to optimize performance and ensure compliance with industry regulations and organizational standards. Perform worksite inspections and safe work observations; participate in and lead investigations. Build teams with different combinations of strength and skills for a specific job. Will lead and maintain the professionalism of the team by being a good example of discipline and dedication. Area 2: Operational excellence. Able to analyze maintenance key performance indicators and identify areas for improvement. Critical thinker with the ability to coordinate activities to maximize value added, reduce cost and improve safety. Does not accept the status que and always striving for continuous improvement. Work in collaboration to drive solutions and achieve common goals. Be a stakeholder of the Cote Gold Golden Rules. Area 3: Work collaboratively with others to deliver operational reliability. Provides leadership, motivation and clear direction to the maintenance execution work force on shift. Coordinate with other team members on site to meet shift deliverables. Highly invested in professional growth and development of maintenance execution team members. Participate in and lend your expertise to the team. Communicate clearly and effectively using the tools provided. Ensure equipment logs and shift logs are accurate and complete. Ensure any deficiencies are communicated to the appropriate team members for follow up. Participate in multi-disciplinary teams to deliver results and achieve common goals. Minimum Requirements and Nice To Haves minimum qualifications, formal education, certifications or equivalents College diploma in heavy equipment technician or another related field. Certificate of Qualification in Ontario is preferred. Completed apprenticeship is required. Work experience - Nature & Length 7 or more years of experience as a Heavy Equipment Technician. 1 or more years of leadership experience. Previous exposure to lean and multi-disciplinary team leadership is desirable, but not essential. Digital literacy and experience with fleet management systems is required. Additional qualifications - Competency requirements Demonstrated ability to engage and empower multi-disciplinary teams. Proven communication skills, both verbal, written and non-verbal. Computer proficiency. Understand efficiency drivers in a mining and milling operation. Self-motivated individual who is driven to find solutions and strive for continuous improvement in a fast-paced and dynamic environment. Can take decision based on the facts. Can communicate the level of importance for the action or strategy to be implemented. Knows equipment in term of structure and functions. What We Offer IAMGOLD believes in rewarding outstanding performance with an equally outstanding total rewards package. Our attractive offerings include: ● Competitive Salary and Bonus ● Extended Health, Dental and Insurance Benefit Coverage ● Health Spending Account ● Fitness & Wellness Subsidy ● Employee & Family Assistance Program ● Registered Pension Plan with Company Match ● Employee Share Purchase Plan with Company Match ● TFSA & RRSP ● Electric Vehicle Subsidy Empowering People – Extraordinary Performance I AMGOLD is a leading mid-tier gold producer and developer based in Canada, with operating mines in North America and West Africa. Throughout our 30 year history, we have demonstrated our commitment to responsible and sustainable mining practices, and our Zero Harm® commitment ensures that we continually strive to reach the highest standards in human health and safety, minimize our impact on the environment and support the development of the local communities in which we proudly operate. At IAMGOLD we believe that by engaging, empowering and supporting each other, we can achieve extraordinary performance. Our core values guide us; we are driven to excellence in everything we do, we are accountable and operate with transparency, we conduct ourselves with respect and embrace diversity, we grow with teamwork, learning and innovation. IAMGOLD is proud to be recognized on the 2023 Bloomberg Gender-Equality Index. Canada", "summaryDescription" : "Supervisor, Planning & Support Equipment at Côté Gold. Skills: Mine maintenance, Equipment planning, Team leadership. Lead mine maintenance employees. 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Clinical leadership", "domainKnowledge" : "Behavioral health operations; Digital health; Telehealth; Autism therapy; ABA therapy", "domainList" : [ "behavioral-health-operations", "digital-health", "telehealth", "autism-therapy", "aba-therapy" ], "domainSpecificKnowledge" : [ "Behavioral health operations", "Digital health", "Telehealth", "Autism therapy", "ABA therapy" ], "toolProficiency" : [ "AI tools" ], "communicationSkills" : "Clear guidance", "documentationSkills" : "Clinical documentation", "problemSolvingSkills" : "Strategic problem-solving; Data-driven solutions; Creative problem-solving", "outcomesObjectives" : "Reduce documentation burden; Mitigate burnout; Support high quality care; Meet utilization goals; Drive provider satisfaction; Reduce turnover; Ensure clinical stability", "qualificationsBasic" : "Bachelor's degree or equivalent, 3-5 years supporting clinicians, Behavioral health operations background, Designing, implementing, optimizing workflows, Leveraging AI tools for operations, Identify operational bottlenecks, Develop data-driven solutions, Creating standardized training modules, Creating clinical manuals, Creating performance dashboards, Translate technical/operational changes", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Clinician Support & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking an operational and clinically-minded Director of Clinician Support & Success to champion our provider network. In this role, you will define our end-to-end clinician engagement strategy, leveraging AI-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. We are looking for a strategic problem-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life-changing care and meet utilization goals within a fast-paced environment. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education: Bachelor's degree or equivalent in education and experience - Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. - Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. - AI Literacy: Practical experience leveraging AI tools to streamline operations. - Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. - Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. - Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams. What You’ll Do - Support clinician onboarding and completion of initial and ongoing training. - Support timely and accurate clinician licensure applications and approvals. - Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. - Serve as the operational owner of clinician support across platform, portal, and technical questions. - Help optimize clinician schedules and capacity to support success and utilization. - Coordinate clinician coverage during time off to maintain continuity of care for clients. - Ensure clinicians are using available tools and resources to maximize clinical success. - Monitor and improve clinician support experience, including clinician NPS and related feedback trends. - Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. - Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. - Establish the \"Clinician Success Playbook,\" standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. - Leverage AI-driven automation and administrative tools to reduce the \"documentation burden\" on clinicians, maximizing their capacity for direct client care. - Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. - Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. - Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks. What we Offer - $117,000 - $136,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Clinician Support & Success at AnswersNow. Skills: Clinician support, Clinical operations, Provider network management, Burnout mitigation. Support clinician onboarding. Complete initial training", "createdAt" : "2026-06-16T00:24:09.594", "lastUpdated" : "2026-06-16T10:07:10.680", "ingestTimestamp" : "2026-06-16T00:24:09.594", "mongoId" : "6a3059c6f292fd229cf4ab6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 117000, "salaryAnnualMax" : 136500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "AI tool utilization", "Training module creation", "Performance metric tracking", "Clinician support", "Clinical operations", "Provider network management", "Burnout mitigation", "Workflow optimization", "Performance dashboards", "Provider relations", "Behavioral health operations", "Digital health", "Telehealth", "Autism therapy", "ABA therapy", "AI tools" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c759574d8ee00a093787d", "title" : "Technical Support Engineer", "company" : "Redis", "industry" : "Customer Org", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Technical Support Engineer in the UK technology industry, adjusted for seniority and company size." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-15T12:50:55.052", "fingerprint" : "39fe3d8a46bcd6c9aaf68d9beb22a5882e7d5d74a5c1ef4c2b213f771f85e452", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/redis/f1bd5a5f-2e37-49ec-81d3-d89951183de0/application", "externalId" : "f1bd5a5f-2e37-49ec-81d3-d89951183de0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Redis Enterprise Software, Cloud Platforms, Container orchestration platforms, Linux, Unix, Networking, TCP/IP, NoSQL databases", "professionalSkills" : [ "Customer support", "Technical expertise", "Problem solver", "Performance analysis" ], "hardSkillsList" : [ "Software troubleshooting", "Issue reproduction", "Root cause analysis", "Performance analysis", "Scripting", "Programming" ], "hardSkills" : [ { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Issue reproduction", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Programming", "level" : "intermediate" } ], "majorSkills" : "Software troubleshooting, Complex problem solving, Redis Enterprise Software", "majorSkillsList" : [ "Software troubleshooting", "Complex problem solving", "Redis Enterprise Software" ], "coreResponsibilities" : "Troubleshoot and resolve complex software issues, Reproduce issues, Replicate customer environments, Document issues, Contribute to internal documentation, Collaborate with Engineering, Provide solutions, Provide Root Cause Analysis, Analyze performance questions, Provide technical expertise, Manage critical customer issues, Facilitate communication, Serve as customer advocate, Handle escalations, Help customers realize value, Participate new product development, Participate customer training, Participate support-related activities", "teamCollaboration" : "Collaborate with Engineering; Communication between customers; Communication CloudOps; Communication Engineering; Communication Product; Communication TAMs; Communication Sales", "domainKnowledge" : "High-performance database; Cloud-based environments; On-premise environments; Container orchestration", "domainList" : [ "high-performance-database", "cloud-based-environments", "on-premise-environments", "container-orchestration" ], "domainSpecificKnowledge" : [ "High-performance database", "Cloud-based environments", "On-premise environments", "Container orchestration" ], "communicationSkills" : "Written communication; Verbal communication; Presentation", "documentationSkills" : "Document issues; Internal documentation", "continuousLearning" : "Ongoing learning; Learning and development", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Problem-solving; Troubleshoot; Root Cause Analysis; Digging through full stack", "outcomesObjectives" : "Help customers realize value", "qualificationsBasic" : "Five years relevant experience, Scripting or programming languages, Working knowledge Cloud/On-premise, Expert working knowledge Linux/Unix, Expert working knowledge networking (TCP/IP), Proficiency written English, Proficiency verbal English, Technical background, Excellent problem-solving skills, Excellent multi-tasking skills, High availability commitment, Commitment to customers", "qualificationsPreferred" : "Bachelor of Science Computer Science, Bachelor of Science Information Systems, Experience NoSQL databases, Experience Redis, Experience container orchestration environments, Experience Kubernetes", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? Come with us on our exciting journey as a valuable contributor to our Unicorn Pre-IPO Global Customer Technical Support Team at Redis. As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring. What you’ll do: - Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed - Document issues and contribute to our internal team documentation - Collaborate with Engineering as needed to provide solutions - Provide Root Cause Analysis - Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises - Provide technical expertise during testing, deployment, and upgrading of Redis software - Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales - Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription - Participate in new product development, customer training, and other support-related activities What will you need to have? - At least five years of relevant experience in the enterprise software industry - Strong background in scripting or programming languages - Working knowledge of Cloud-based and On-premise environments - Expert working knowledge in Linux/Unix and networking (TCP/IP) - Proficiency in communication and presentation, both written and verbal (in English) - Strong technical background with excellent problem-solving and multi-tasking skills - High availability and commitment to customers Extra great if you have: - Bachelor of Science in Computer Science or Information Systems - Experience with NoSQL databases (especially Redis) - Experience working with container orchestration environments, such as Kubernetes We give back to our employees: Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks: - Competitive salaries and equity grants - Flexible vacation time to promote a healthy work-life balance - Health insurance, paid paternity leave, and pension plan - Flexible working options - Team celebrations and recreation events - Learning and development opportunities - Ability to influence a high-performance company on its way to IPO #LI-HG1 #LI-DNI As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy https://redis.com/legal/privacy-policy/ in order to evaluate candidates.", "summaryDescription" : "Technical Support Engineer at Redis. Skills: Software troubleshooting, Complex problem solving, Redis Enterprise Software. Troubleshoot and resolve complex software issues. Reproduce issues", "createdAt" : "2026-06-14T09:20:10.633", "lastUpdated" : "2026-06-15T12:50:55.052", "ingestTimestamp" : "2026-06-14T09:20:10.633", "mongoId" : "6a2c759574d8ee00a093787d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Software troubleshooting", "Issue reproduction", "Root cause analysis", "Performance analysis", "Scripting", "Programming", "Complex problem solving", "Redis Enterprise Software", "Customer support", "Technical expertise", "Problem solver", "High-performance database", "Cloud-based environments", "On-premise environments", "Container orchestration" ], "skillCount" : 15, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cfc3f74d8ee00a0aa7e62", "title" : "Technical Support Representative", "company" : "Alchemer", "industry" : "SaaS", "salary" : { "min" : 57000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Representative in Louisville, United States, adjusted for the technology industry and company size." }, "location" : "Louisville, Colorado, United States", "locations" : [ "Louisville", "Colorado", "United States" ], "certifications" : [ "CompTIA A+", "Security+", "Network+" ], "timestamp" : "2026-06-15T05:01:17.971", "fingerprint" : "6c3265eb327c58135ec3c80b6710d9e8a8fff8fca319358611591c3f9ae13eac", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.alchemer.com/jobs?gh_jid=5627695", "externalId" : "5627695", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Louisville", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.9777630,-105.1319296" } ], "locationText" : "Louisville, Colorado, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Java, Python, SDK Platform Tools, GitHub, Auth0", "professionalSkills" : [ "Customer service", "Technical support" ], "hardSkillsList" : [ "Problem-solving", "Software applications" ], "softSkillsList" : [ "Resourcefulness" ], "hardSkills" : [ { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Software applications", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Resourcefulness" } ], "majorSkills" : "Customer support, Technical issues, Product enhancement", "majorSkillsList" : [ "Customer support", "Technical issues", "Product enhancement" ], "coreResponsibilities" : "Support customers by phone, Support customers by email, Support customers by social media, Support customers by web tools, Identify technical issues, Analyze technical issues, Resolve technical issues, Identify non-technical issues, Analyze non-technical issues, Resolve non-technical issues, Work in a team, Escalate complex problems, Participate in product enhancement, Provide internal support, Improve support quality, Improve service quality, Provide on-call support, Learn survey tools, Become Subject Matter Expert", "teamCollaboration" : "Work in a team environment", "domainKnowledge" : "Survey tools", "domainList" : [ "survey-tools" ], "domainSpecificKnowledge" : [ "Survey tools" ], "toolProficiency" : [ "Alchemer" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Actively learn; Keep learning", "innovationCreativity" : "Creativity in problem-solving", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "5 days in office (first 90 days), 4 days in office (after 90 days), On-call rotation", "outcomesObjectives" : "Champion customer happiness; Champion customer satisfaction; Champion customer success; Hold to Customer Service metrics", "qualificationsBasic" : "Experience in customer service, Experience in technical support, Proficient in learning software, Excellent written communication, Excellent verbal communication, Ability to prioritize tasks, Ability to find answers, Ability to convey confidence, Ability to empathize with customers, Ability to exercise creativity", "qualificationsPreferred" : "CompTIA A+ certification, CompTIA Security+ certification, CompTIA Network+ certification, Understanding of Digital applications, Understanding of App stores, Understanding of in-app purchases", "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who You Are Be Curious We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions. Customer First We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that’s a customer, a coworker, or an end user - and doing right by them. Own the Outcome We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact. About Alchemer Alchemer empowers customers to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving their businesses forward. Alchemer serves more than 13,000 global Marketing, CX, HR, and Market Research customers, including many Fortune 500 companies. Alchemer is a KKR portfolio company.  Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.alchemer.com).  What You Will Do You will provide immediate and amazing service to our customers worldwide. You will champion customer happiness, satisfaction, and success through patience, understanding, and technical superpowers. How You Will Spend Your Days * this role is for the time shift from 9am-5pm Monday- Friday with 5 days in office for the first 90 days. After the first 90 days this role will be in office 4 days a week in Louisville, Colorado wiht shift times ranging from 6:00AM-7:30PM. Enthusiastically support customers by phone, email, social media and other web-based tools. Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner. Work in a team environment to achieve shared goals. Promptly escalate more complex problems to appropriate internal resources. Participate in enhancing the product from initial design through testing and delivery. Enthusiastically provide internal support for the application. Continuously endeavor to improve the quality of our support and service, both internally and externally. Provide on-call customer support on a shared rotation (approximately 4 times a year) Actively learn and become a Subject Matter Expert in one or more of our survey tools Responsible for holding to our Customer Service metrics What You Bring to this Role You have a passion for customer service and a great love for helping people. You are well-versed and comfortable with email and phone etiquette. You have experience in customer service and maybe even technical support. In addition, you have the: Ability to exercise creativity in problem-solving. Ability to empathize with customers and convey confidence. Independence to find your own answers and keep learning. Ability to prioritize and get things done with many distractions. Proficient in learning new software applications. Most excellent written and verbal communication skills. Aptitude to be a self-starter and you’re flexible with frequent change. Preferred Skills and Knowledge CompTIA A+, Security+, or Network+ certifications. Understanding of Digital (mobile) applications App stores and in-app purchases (Android and iOS). Familiarity with SQL, Java, Python, SDK Platform Tools, GitHub, Auth0 Compensation for this position includes an hourly pay rate of $24.04, eligibility for an annual bonus, and eligibility to partake in the Employee Participation Program. Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays. Alchemer is taking applications for this position from candidates who reside in Colorado and who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization. At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.  Don’t meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don’t let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we’re looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you’re excited about this role and your experience doesn’t perfectly align, we encourage you to apply anyway. Let’s talk!", "summaryDescription" : "Technical Support Representative at Alchemer. Skills: Customer support, Technical issues, Product enhancement. Support customers by phone. Support customers by email", "postedDate" : "2026-06-14T04:33:59.985", "createdAt" : "2026-06-14T04:33:59.985", "lastUpdated" : "2026-06-15T05:01:17.971", "ingestTimestamp" : "2026-06-14T04:33:59.985", "mongoId" : "6a2cfc3f74d8ee00a0aa7e62", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 57000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Problem-solving", "Software applications", "Resourcefulness", "Customer support", "Technical issues", "Product enhancement", "Customer service", "Technical support", "Survey tools", "CompTIA A+", "Security+", "Network+", "Alchemer" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305638f292fd229cf26059", "title" : "Laboratory Operations & Technical Supervisor- Sibley School of Mechanical and Aerospace Engineering", "company" : "Cornell", "industry" : "Education", "salary" : { "min" : 65447.0, "max" : 75632.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T13:51:14.892", "fingerprint" : "25d4859bc1b8f82704cdd1024566f36b70ac4c660e08c2794954fb6f11ce2fde", "source" : "workday", "language" : "en", "applyUrl" : "https://cornell.wd1.myworkdayjobs.com/CornellCareerPage/job/Ithaca-Main-Campus/Laboratory-Operations---Technical-Supervisor--Sibley-School-of-Mechanical-and-Aerospace-Engineering_WDR-00059210-1", "externalId" : "WDR-00059210", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Ithaca", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.4374175,-76.5483724" } ], "locationText" : "Ithaca, New York, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Coordinate laboratory operations, Oversee laboratory workflow, Supervise research support technicians, Manage laboratory space functioning, Maintain laboratory equipment, Coordinate maintenance and repairs, Implement equipment modifications, Maintain quality control documentation, Maintain equipment records, Maintain operational logs, Ensure accurate records are maintained, Consult with users, Coordinate laboratory scheduling, Organize training for users, Facilitate orientation for users, Contribute to operational planning, Contribute to budget development, Identify equipment needs, Plan for maintenance requirements, Assist with resource planning, Perform additional duties", "teamCollaboration" : "Internal and external users; NYCST leadership team", "domainKnowledge" : "Space Technology; Innovation; Development", "domainList" : [ "space-technology", "innovation", "development" ], "domainSpecificKnowledge" : [ "Space Technology", "Innovation", "Development" ], "qualificationsBasic" : "Bachelor's Degree, 2-4 years experience", "remoteFriendly" : true, "rawDescription" : "**_Who We Are_** Building on our 150-plus-year legacy as one of the nation’s preeminent engineering colleges, the [Cornell David A. Duffield College of Engineering](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.engineering.cornell.edu%2F&data=05%7C02%7Cdbh226%40cornell.edu%7C5c127a48c33d47609f4508de75796602%7C5d7e43661b9b45cf8e79b14b27df46e1%7C0%7C0%7C639077361412136894%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0x3KcQJx%2B0U556pVlgMGZ8XeRD%2FYZ4MqxIYz1oDLqVs%3D&reserved=0) is a purpose-driven, inclusive community committed to developing the knowledge, capabilities, and people needed to forge a better future. Comprising more than 10 schools and departments, we are rooted in Ithaca, New York, with a growing presence in New York City and a global network of alumni and collaborators. Guided by our core values, our faculty and staff regularly engage across disciplines and intentionally bring together a range of perspectives as they lead and support ambitious efforts to tackle societal challenges, develop the next generation of leaders, and make a meaningful difference in the world. The New York Consortium for Space Technology, Innovation, and Development is a high profile multi-million dollar research center funded respectively by the Department of Defense’s Office of Local Defense Community Cooperation. The center is administratively housed in the Sibley School of Mechanical and Aerospace Engineering. **_What You Will Do_** **This is a full time, 2-year term position with the possibility of renewal based on available funding, performance, and business needs.** The Laboratory Operations & Technical Supervisor coordinates and oversees the daily operations of laboratory and research support areas to ensure efficient workflow and effective support of research and technical activities. The position supervises and organizes the work of research support technicians and manages the day-to-day functioning of laboratory spaces to ensure that activities are conducted safely, efficiently, and in alignment with program priorities. The supervisor is responsible for maintaining laboratory equipment, instrumentation, and technical infrastructure required to support research and development activities. This includes overseeing the condition and functionality of laboratory systems, coordinating maintenance and repairs, and implementing modifications or improvements to equipment and laboratory facilities when necessary to enhance operational efficiency and research capability. The Laboratory Operations & Technical Supervisor maintains quality control documentation, equipment records, and operational logs to ensure compliance with laboratory standards, safety practices, and institutional requirements. The position ensures that accurate records are maintained for laboratory equipment, procedures, and operational activities to support accountability, reliability, and consistent laboratory performance. The position works closely with internal and external laboratory users, including faculty, researchers, visiting technical personnel, and research partners. The supervisor consults with users to coordinate laboratory scheduling, equipment set-ups, and operational requirements to support research and testing activities. The position also organizes and facilitates training and orientation for laboratory users to ensure proper use of equipment, adherence to laboratory procedures, and safe operation of laboratory facilities. In collaboration with the NYCST leadership team, the Laboratory Operations & Technical Supervisor contributes to operational planning and budget development related to laboratory activities. This includes identifying equipment needs, planning for maintenance and repair requirements, and assisting with resource planning to ensure that laboratory infrastructure continues to support current and future research initiatives. The Laboratory Operations & Technical Supervisor performs additional related duties as necessary to support laboratory operations, research activities, and the overall mission of the program. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. **_What We Need_** * Bachelor’s Degree and 2-4 years experience in laboratory settings, or combination of education and experience. * Ability to advocate for individuals from a broad range of backgrounds. * Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. **It would be a bonus if you have any of the following:** * Master’s degree and experience in laboratory setting. **_Important Notes about Applying_** * **A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.** * **This position is located in Ithaca, New York and requires a fully on-site presence.** * There is no relocation assistance available for this position. * There is no visa sponsorship available for this position. **_Rewards and Benefits_** * Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability initiatives. * Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: [Understand Your Benefits | Working at Cornell](https://hr.cornell.edu/understand-your-benefits). * Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: [Holiday and Accrued Time Off | Working at Cornell](https://hr.cornell.edu/about/employment-policy-practice/employment-policies/time-and-leaves/holiday-and-accrued-time) * Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program: [Education Benefits | Working at Cornell](https://hr.cornell.edu/understand-your-benefits/education-benefits). * Follow this link to learn more about the Total Rewards of Working at Cornell: [Total Rewards](https://jobs.hr.cornell.edu/us/en/total-rewards). _**University Job Title:**_ Tech Svcs Supv I _**Job Family:**_ Academic Support _**Level:**_ E _**Pay Rate Type:**_ Salary _**Pay Range:**_ $65,447.00 - $75,632.00 _**Remote Option Availability:**_ Onsite _**Company:**_ Endowed _**Contact Name:**_ Daniel Hyland _**Contact Email:**_ dbh226@cornell.edu **Job Titles and Pay Ranges:** **Non-Union Positions** Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: * Prior relevant work or industry experience * Education level to the extent education is relevant to the position * Unique applicable skills * Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see [Career Navigator](https://hr.cornell.edu/career-navigator). **Union Positions** The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see [Union Pay Rates](https://hr.cornell.edu/union-pay-ranges-cornell). **Current Employees:** If you currently work at Cornell University, please exit this website and log in to [Workday](https://www.myworkday.com/cornell/d/home.htmld) using your Net ID and password. Select the Career icon on your **_Home_** dashboard to view jobs at Cornell. **Online Submission Guidelines** : Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit [How We Hire](https://hr.cornell.edu/jobs/how-we-hire) on the HR website. **Employment Assistance:** For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [mycareer@cornell.edu](mailto:mycareer@cornell.edu). If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at [accommodations@cornell.edu](mailto:accommodations@cornell.edu). Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [mycareer@cornell.edu](mailto:mycareer@cornell.edu). **Notice to Applicants:** Please read the required Notice to Applicants statement by [**clicking here**](https://hr.cornell.edu/important-notice-applicants). This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. **EEO Statement:** Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2026-06-15", "summaryDescription" : "Laboratory Operations & Technical Supervisor- Sibley School of Mechanical and Aerospace Engineering at Cornell. Coordinate laboratory operations. Oversee laboratory workflow", "postedDate" : "2026-06-16T03:50:40.710", "createdAt" : "2026-06-16T03:50:40.620", "lastUpdated" : "2026-06-16T13:51:14.892", "ingestTimestamp" : "2026-06-16T03:50:40.620", "mongoId" : "6a305638f292fd229cf26059", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://cornell.wd1.myworkdayjobs.com/CornellCareerPage/job/Ithaca-Main-Campus/Laboratory-Operations---Technical-Supervisor--Sibley-School-of-Mechanical-and-Aerospace-Engineering_WDR-00059210-1", "salaryAnnualMin" : 65447, "salaryAnnualMax" : 75632, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Space Technology", "Innovation", "Development" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305198f292fd229cf02f3c", "title" : "Sr Specialist, Special Tools and Workshop Equipment", "company" : "Scout Motors", "salary" : { "min" : 130000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Columbia, South Carolina, United States", "locations" : [ "Columbia", "South Carolina", "United States" ], "timestamp" : "2026-06-16T11:04:16.391", "fingerprint" : "292c6ee141ac5522c06598e30bd3d7a2344ba8b1561377e72ef501bb4d259bc5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/scoutmotors/jobs/5159039007", "externalId" : "5159039007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Columbia", "state" : "South Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0007540,-81.0352313" } ], "locationText" : "Columbia, South Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! What you’ll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: Analyze repair concepts for Scout vehicles (new programs, technologies, and engineering changes) to define requirements for special tools and workshop equipment, ensuring repair quality and operational efficiency across workshops and mobile services. Drive early serviceability integration by collaborating with Engineering to ensure tool requirements are identified and validated during vehicle development phases. Evaluate and define make-or-buy strategies for special tools and equipment supporting Scout Motors workshops, mobile services, and third-party partners. Lead the design, development, validation, and release of new special tools and workshop equipment. Establish and maintain global standards and specifications for workshop tools and equipment to ensure consistency across markets. Conduct technical assessments to support Purchasing in the selection and qualification of suppliers, including cost, quality, and scalability considerations. Own the lifecycle management of special tools (introduction, updates, obsolescence, and replacement strategies). .Coordinate the inclusion and governance of tools and equipment within official catalogues and digital systems (e.g., integration with parts and workshop information media). Ensure compliance with legal, homologation, safety, and product regulatory requirements across all markets. Define and implement tool validation processes, including field testing, durability, and usability in real workshop conditions. Support digitalization initiatives, enabling integration of tools with diagnostics, connected services, and future AI-enabled workshop solutions. Develop and maintain technical documentation and training concepts for special tools and equipment (usage, maintenance, calibration, safety). Provide technical support to workshops and mobile services on tool usage, diagnostics, maintenance, and warranty topics. Monitor field feedback and repair data to continuously improve tool design, usability, and effectiveness. Collaborate cross-functionally with Engineering, Aftersales, Quality, and Operations to ensure closed-loop feedback into product and process improvements. Contribute to budget planning and cost optimization for special tools and workshop equipment programs. Location & Travel Expectations: This role will be based out of the Scout Motors location in Columbia, South Carolina. This role requires 4-5 days per week in the office, with regular in-person meetings and events. Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. Travel: The role requires regular attendance at meetings and events in other Scout locations, such as Novi, MI, and Fremont, CA. Domestic and international travel is expected for approximately 10% of working days, with potentially more frequent international travel for training and coordination during the first two years. Valid driver's license required. Passport required. What you’ll bring We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: Bachelor's degree in a relevant field such as Mechanical Engineering, Automotive Engineering, Information Technology, Technical Communication or related field. Several years of experience in Special tools and workshop equipment. Strong understanding of vehicle technologies, repair concepts, and technical documentation. Familiarity with automotive engineering principles. Proficiency in managing multiple projects, prioritizing tasks, and meeting deadlines. Proven ability to identify complex problems, develop innovative solutions, and implement effective strategies to address challenges. Strong critical thinking and decision-making skills to navigate ambiguous situations and drive results. Ability to work independently and collaboratively as part of a team. What you'll gain The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights: Competitive insurance including: Medical, dental, vision and income protection plans 401(k) program with: An employer match and immediate vesting Generous Paid Time Off including: 20 days planned PTO, as accrued 40 hours of unplanned PTO and 14 company or floating holidays, annually Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave Pay Transparency This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent. Initial base salary range = 130,000.00 - $160,000.00 Internal leveling code: IC8 Notice to applicants: To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older. Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. Residing in New York City: This role is not eligible for remote work in New York City. Equal Opportunity Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.", "summaryDescription" : "Sr Specialist, Special Tools and Workshop Equipment at Scout Motors", "postedDate" : "2026-06-15T23:19:43.363", "createdAt" : "2026-06-15T23:19:43.363", "lastUpdated" : "2026-06-16T11:04:16.391", "ingestTimestamp" : "2026-06-15T23:19:43.363", "mongoId" : "6a305198f292fd229cf02f3c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb01a74d8ee00a09d8d0f", "title" : "Member of Technical Staff", "company" : "Beacon Software", "industry" : "Engineering", "salary" : { "min" : 350000.0, "max" : 600000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Member of Technical Staff in New York, adjusted for executive seniority in the SaaS industry." }, "location" : "New York, NY", "locations" : [ "New York, NY" ], "timestamp" : "2026-06-15T21:59:04.889", "fingerprint" : "76ebce2bef2e0cebae01841a562898b6ca572f329f26226d2a88e7f99d86b983", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/beaconsoftware/1aa41ada-b3c2-41e7-93a5-74f9c9a0da50/application", "externalId" : "1aa41ada-b3c2-41e7-93a5-74f9c9a0da50", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Python, Go, Rust, TypeScript, Iceberg, Snowflake, Databricks, S3, KMS, QuickBooks, HubSpot, Salesforce, PostHog, Intercom, Linear, Slack, Gmail, Postgres, Stripe, Zendesk, ML, LLM", "professionalSkills" : [ "Systems engineering", "Service architecture", "API design", "Data infrastructure", "Workflow orchestration", "Observability", "Regression testing", "Autonomy tiers", "Blast radius caps" ], "hardSkillsList" : [ "Idempotency", "Partial failure", "Retry semantics", "Eventual consistency", "Schema evolution", "Multi-tenant isolation" ], "hardSkills" : [ { "name" : "Idempotency", "level" : "intermediate" }, { "name" : "Partial failure", "level" : "intermediate" }, { "name" : "Retry semantics", "level" : "intermediate" }, { "name" : "Eventual consistency", "level" : "intermediate" }, { "name" : "Schema evolution", "level" : "intermediate" }, { "name" : "Multi-tenant isolation", "level" : "intermediate" } ], "majorSkills" : "Systems engineering, Data infrastructure, Multi-tenant isolation, Workflow runtime", "majorSkillsList" : [ "Systems engineering", "Data infrastructure", "Multi-tenant isolation", "Workflow runtime" ], "coreResponsibilities" : "Own a piece of core stack end-to-end, Design systems, Implement systems, Operate systems, Define long-term technical direction, Build cross-portco data lake, Build ingestion pipeline, Build canonical data model, Build catalog and semantic layer, Build backend services, Build internal APIs, Ensure correctness, Ensure low latency, Ensure observability, Design APIs that age well, Establish per-portco boundaries, Establish cross-cloud connectivity, Establish regional residency, Run operational workflows, Design typed action surfaces, Ensure idempotency, Implement retries, Implement rollback paths, Implement human-in-the-loop approval gates, Implement audit trails, Treat workflows as primitives, Build observability harness, Implement traces, Implement metrics, Implement structured logs, Build replay infrastructure, Build regression suites, Enable A-test changes, Design autonomy tiers, Design kill switches, Design per-action-class blast-radius caps, Design audit surfaces", "teamCollaboration" : "Cross-portfolio teams; Other engineers; FDEs; Ops engineers", "domainKnowledge" : "Multi-tenant data infrastructure; Event-driven pipelines; Service architectures; ML systems; Agentic systems; Data scale; Multi-tenant isolation; Regional residency; Sequential decision-making", "domainList" : [ "multi-tenant-data-infrastructure", "event-driven-pipelines", "service-architectures", "ml-systems", "agentic-systems", "data-scale", "multi-tenant-isolation", "regional-residency", "sequential-decision-making" ], "domainSpecificKnowledge" : [ "Multi-tenant data infrastructure", "Event-driven pipelines", "Service architectures", "ML systems", "Agentic systems", "Data scale", "Multi-tenant isolation", "Regional residency", "Sequential decision-making" ], "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "Senior engineering depth, Staff or principal-equivalent experience, Built and operated systems, Write clean, idiomatic code, Work in Python, Go, Rust, or TypeScript, Opinion on service structure, Defend opinions without raising voice, Distributed systems intuition, Lived through production incidents", "qualificationsPreferred" : "Prior Staff or Principal Engineer experience, Experience with Iceberg, Polaris, Snowflake, or Databricks at scale, Multi-tenant SaaS or platform infrastructure background, Production experience with LLM-driven systems, Background in offline RL, contextual bandits, or sequential decision-making, Open-source contributions", "rawDescription" : "ABOUT BEACON SOFTWARE Beacon http://www.beaconsoftware.com is acquiring and operating a portfolio of vertical SaaS companies. Most private equity firms scale by adding people. We are building Beacon to scale by adding software. The thesis is simple. Portfolio operations, value creation, and deal sourcing are bottlenecked by human attention, and the right software platform can lift that ceiling by an order of magnitude. We are building that platform. A cross-portfolio datalake on open table formats, with a feature store on top that makes the data usable by both people and software. An action layer that runs workflows across three domains: how we run the portfolio, how we grow the portfolio, and how we acquire into it. A feedback loop underneath that captures every action and outcome with stable identifiers. By the next phase of buildout we will have 100+ portfolio companies running on this platform. That is a problem set with serious data scale, real multi-tenant isolation requirements, and very few precedents to copy from. Beacon has raised $550M+ from investors including General Catalyst, Lightspeed, D1 Capital, CPMG, and the family offices of the founders of Stripe, DoorDash, and Ramp. ABOUT THE ROLE Members of Technical Staff (MTS) are the senior engineers who build the platform that everything else at Beacon runs on. You will own a piece of the core stack end-to-end: design, implementation, operations, and the long-term technical direction of that area. This is a Staff Engineer role in everything but name. We run flat. The work is systems engineering at its core. Multi-tenant data infrastructure across very different portcos. Event-driven pipelines that have to be correct under partial failure. Service architectures that have to stay simple as the product surface grows. APIs and SDKs that other engineers — including FDEs out in the field — will build on every day. ML and agentic systems are part of the stack. They sit on top of a foundation that has to be solid first. This is not infrastructure for its own sake. The platform has to be solid before anything else at Beacon works. That is the job. WHAT YOU'LL DO You will own one of these areas end-to-end: - Data platform. The cross-portco data lake on Iceberg with Snowflake or Databricks as the query engine. Per-portco S3 and KMS isolation. The ingestion pipeline from QuickBooks, HubSpot, Salesforce, PostHog, Intercom, Linear, Slack, Gmail, Postgres, Stripe, Zendesk, and our internal tools. The canonical data model that survives contact with very different portcos. The catalog and semantic layer on top so a query like \"show me sales across all portcos\" actually resolves. - Core services and APIs. The backend services that everything else at Beacon depends on: identity, access control, audit, workflow orchestration, the internal APIs that FDEs and ops engineers build against. The bar here is not novelty. It is correctness, latency, observability, and the kind of API design that ages well. - Multi-tenant isolation. Per-portco data, compute, and credential boundaries. Cross-cloud (AWS and Azure) connectivity. Regional residency for portcos in regulated verticals. This is the unglamorous infrastructure work that determines whether we can onboard portco 50 as fast as portco 5. - Workflow and action runtime. The execution layer that runs operational workflows across the three domains. Typed action surfaces, idempotency, retries, rollback paths, human-in-the-loop approval gates, audit trails. Some workflows are scripted. Some are model-driven. The runtime treats them as variations of the same primitive. - Observability and evals. The harness that tells us whether the system is working: traces, metrics, structured logs, replay infrastructure, regression suites, the ability to safely A/B-test changes across the portfolio. Both for traditional services and for model-driven workflows. - Safety and blast radius. Wrong actions against a portco's customers, revenue, or product are the worst kind of mistake we can make. Designing the autonomy tiers, the kill switches, the per-action-class blast-radius caps, and the audit surfaces is foundational platform work, not an afterthought. WHO YOU ARE - Senior engineering depth. Staff or principal-equivalent. You have built and operated systems that real businesses depend on. You write clean, idiomatic code in at least one of Python, Go, Rust, or TypeScript, and you can work in any of them. You have an opinion on how to structure a service and you can defend it without raising your voice. - Distributed systems intuition. You have lived through enough production incidents to know where things actually break. Idempotency, partial failure, retry semantics, eventual consistency, schema evolution, multi-tenant isolation. These are not concepts you read about. They are things you have debugged at 2am. - Data infrastructure experience. You have built or operated something non-trivial on a modern data stack: Kafka, Spark, dbt, Iceberg, Snowflake, Databricks, BigQuery, or comparable. You understand the difference between a warehouse and a lake, and when each is the right answer. - Platform mindset. You build for the engineer two seats over as much as for the end user. Your APIs are easy to use correctly and hard to use incorrectly. You write the documentation. You make the migration path obvious. You treat developer experience as a feature, not a chore. - Comfortable with ambiguity. The product surface and the scope of the platform are still being defined. You will be making decisions in week 1 that constrain what is possible in year 3. You need to be the kind of engineer who is energized by that, not paralyzed by it. - Interest in modern ML, not necessarily expertise. You do not need to be an ML researcher. You need to be the kind of engineer who can read a paper, build the infrastructure around a model someone else trained, and have an informed opinion on where ML belongs in the stack and where it does not. If you have shipped LLM-driven systems in production, that is a plus, not a requirement. BONUS POINTS - Prior Staff or Principal Engineer experience at a high-bar engineering org. - Experience with Iceberg, Polaris, Snowflake, or Databricks at scale. - Multi-tenant SaaS or platform infrastructure background. - Production experience with LLM-driven systems, including evals and observability. - Background in offline RL, contextual bandits, or sequential decision-making (for the applied research workstreams). - Open-source contributions to data infrastructure, observability, or developer tooling projects. Our Values at Beacon Software - Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time. - Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant. - Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected. - Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Beacon Software uses Artificial Intelligence and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Every application is reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.", "summaryDescription" : "Member of Technical Staff at Beacon Software. Skills: Systems engineering, Data infrastructure, Multi-tenant isolation, Workflow runtime. Own a piece of core stack end-to-end. Design systems", "createdAt" : "2026-06-14T20:53:09.309", "lastUpdated" : "2026-06-15T21:59:04.889", "ingestTimestamp" : "2026-06-14T20:53:09.309", "mongoId" : "6a2cb01a74d8ee00a09d8d0f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 350000, "salaryAnnualMax" : 600000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Idempotency", "Partial failure", "Retry semantics", "Eventual consistency", "Schema evolution", "Multi-tenant isolation", "Systems engineering", "Data infrastructure", "Workflow runtime", "Service architecture", "API design", "Workflow orchestration", "Observability", "Regression testing", "Autonomy tiers", "Blast radius caps", "Multi-tenant data infrastructure", "Event-driven pipelines", "Service architectures", "ML systems", "Agentic systems", "Data scale", "Regional residency", "Sequential decision-making" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Executive", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7b8374d8ee00a0949f88", "title" : "Technical Support Technician", "company" : "ThermalWorks LLC", "industry" : "Climate Tech", "salary" : { "min" : 62500.0, "max" : 87500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Technician in the Technology industry in the United States, adjusted for a remote work mode." }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-15T07:01:02.432", "fingerprint" : "0bdcce19b088ffd97975088c7005b2aa85add63f43a3a27987166cbdbfae2b48", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/li-thermal-works/jobs/4203880009", "externalId" : "4203880009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Decision-making", "Data capture" ], "hardSkillsList" : [ "System validation", "Data capture", "Trend capture", "Screenshot capture", "Event timeline capture" ], "softSkillsList" : [ "Agile", "Professional", "Trustworthy", "Honest", "Reliable", "Humility" ], "hardSkills" : [ { "name" : "System validation", "level" : "intermediate" }, { "name" : "Data capture", "level" : "intermediate" }, { "name" : "Trend capture", "level" : "intermediate" }, { "name" : "Screenshot capture", "level" : "intermediate" }, { "name" : "Event timeline capture", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Agile" }, { "name" : "Professional" }, { "name" : "Trustworthy" }, { "name" : "Honest" }, { "name" : "Reliable" }, { "name" : "Humility" } ], "majorSkills" : "Technical support, Data capture, Escalation", "majorSkillsList" : [ "Technical support", "Data capture", "Escalation" ], "coreResponsibilities" : "Respond to alarms, Respond to calls, Validate mode, Validate temperatures, Validate flow, Validate unit status, Capture trends, Capture screenshots, Capture event timelines, Execute approved runbook actions, Execute stabilization steps, Escalate SOO concerns, Escalate efficiency concerns, Support EU CX, Provide time-zone coverage, Coordinate EU CX, Collect EU CX data, Assist EU CX escalation", "teamCollaboration" : "Director of Service; Technical Service leadership; Technical Service organization; Endeavour Energy; Inspired infrastructure companies", "domainKnowledge" : "Integrated cooling systems; Data center cooling; Commercial building cooling; Zero water solutions", "domainList" : [ "integrated-cooling-systems", "data-center-cooling", "commercial-building-cooling", "zero-water-solutions" ], "domainSpecificKnowledge" : [ "Integrated cooling systems", "Data center cooling", "Commercial building cooling", "Zero water solutions" ], "communicationSkills" : "Confidential information", "documentationSkills" : "Documentation habits", "continuousLearning" : "Endless growth opportunities; Growth opportunities", "innovationCreativity" : "Ultra-creatives", "problemSolvingSkills" : "Fast decisions", "specialRequirements" : "Travel required, Training period", "outcomesObjectives" : "Accurate data capture; Timely data capture; Fast decisions; Disciplined escalation; Complete context; Safe execution; Minimal rework", "qualificationsBasic" : "First response, System validation, High-quality data capture, Core monitoring, Escalation duties", "qualificationsPreferred" : "Preferred in Austin, Preferred in Atlanta, Preferred in Chicago, Preferred in Dallas, Preferred in Kansas City", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ThermalWorks LLC has an exciting opportunity for a Technical Support Technician to join our team, working directly with Director of Service and focusing on serving as the front line of the Technical Service organization, providing first response, system validation, and high-quality data capture during events. In addition to core monitoring and escalation duties, the Technical Support Technician will support customer experience (CX) needs as required, enabling cross-time-zone continuity. Their role is execution-focused and operates within defined approval boundaries to support safe, timely decision-making by Technical Service leadership. The Technical Support Technician needs to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both independently and with a team. ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. ThermalWorks is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle toward sustainable change. Are you ready to join the journey? Key Responsibilities Include but are not limited to: Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status Capture trends, screenshots, and event timelines Execute approved runbook actions and stabilization steps Escalate potential SOO or efficiency concerns with evidence, not speculation Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations All overrides must be documented, time-bound, and reviewed post-action No control tuning without approval Success Looks Like: Accurate, timely data capture that enables fast decisions Disciplined escalation with complete context Safe execution under pressure with minimal rework Travel required during the training period Skills strong documentation habits Great Place to Work Enjoy… A fast-paced, entrepreneurial culture focused on innovation. A flexible, autonomous work environment. A culture of respect, learning and excellence. Experienced, highly talented experts as team peers. Growth and travel opportunities. A team of change-makers having a significant impact on people and the planet. About Our Parent Company, Endeavour Energy Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work every day to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself. Today, we’re deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling and waste to fuel systems. As we look to the future, Endeavour intends to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies. We hope that our Sustainable Habitat for Innovation towards a Purpose (SHIP) will be a model that inspires people and businesses to #jointhejourney. Together we can combine the best of what technology and the natural world can offer to ensure a regenerative/sustainable world for generations to come. Position: Technical Support Technician Full-Time or Part-Time: Full-Time Reports to: Director of Service Location: United States (Remote) Preferred in Austin, Atlanta, Chicago, Dallas, Kansas City. Contact: recruiting@endeavourii.com", "summaryDescription" : "Technical Support Technician at ThermalWorks LLC. Skills: Technical support, Data capture, Escalation. Respond to alarms. Respond to calls", "postedDate" : "2026-06-14T03:14:34.143", "createdAt" : "2026-06-14T03:14:34.143", "lastUpdated" : "2026-06-15T07:01:02.432", "ingestTimestamp" : "2026-06-14T03:14:34.143", "mongoId" : "6a2c7b8374d8ee00a0949f88", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 62500, "salaryAnnualMax" : 87500, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "System validation", "Data capture", "Trend capture", "Screenshot capture", "Event timeline capture", "Agile", "Professional", "Trustworthy", "Honest", "Reliable", "Humility", "Technical support", "Escalation", "Decision-making", "Integrated cooling systems", "Data center cooling", "Commercial building cooling", "Zero water solutions" ], "skillCount" : 18, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca0d574d8ee00a09a3765", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 35000.0, "max" : 50000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Specialist in the UK SaaS industry, adjusted for remote work." }, "location" : "Remote UK", "locations" : [ "Remote UK" ], "timestamp" : "2026-06-15T07:08:50.575", "fingerprint" : "b68b91660ba016548c9d52004fc65f84d9108282def5a5b004e76cff39ade502", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/6848a4dd-5dd9-40c4-be1b-b48ee3248065/application", "externalId" : "6848a4dd-5dd9-40c4-be1b-b48ee3248065", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "SaaS, Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL", "professionalSkills" : [ "Customer service", "Client advocacy" ], "hardSkillsList" : [ "Technical support", "Troubleshooting", "Investigation", "Research" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Investigation", "level" : "intermediate" }, { "name" : "Research", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service, Troubleshooting", "majorSkillsList" : [ "Technical support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Resolve issues via phone, Resolve issues via chat, Resolve issues via email, Provide excellent client support, Engage clients, Provide clear communications, Conduct investigations, Aid in quick resolution, Troubleshoot client issues, Perform in-depth investigations, Determine root cause, Deliver solutions, Manage customer expectations, Document customer technical issues, Act as client advocate, Act as company voice", "teamCollaboration" : "Client Advocacy team", "domainKnowledge" : "SaaS; LMS; E-Learning", "domainList" : [ "saas", "lms", "e-learning" ], "domainSpecificKnowledge" : [ "SaaS", "LMS", "E-Learning" ], "toolProficiency" : [ "Zendesk", "MSSQL", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "communicationSkills" : "Written communication; Verbal communication; Active listening; Client-facing communications; Internal communications", "documentationSkills" : "Document customer technical issues", "continuousLearning" : "Career growth; Internal mobility", "problemSolvingSkills" : "Investigating; Researching; Troubleshooting; Detective work; Root cause analysis", "outcomesObjectives" : "Help clients achieve success", "qualificationsBasic" : "3+ years technical support, Basic core web components, Exceptional attention to detail, Proven time-management capabilities, Excellent written communication, Excellent verbal communication, Active listening skills, Grasp technical concepts", "qualificationsPreferred" : "Previous LMS/E-Learning experience, Technical documentation experience, Zendesk experience, MSSQL experience, Jira experience, Confluence experience, Experience with remote teams, Fluency in other languages", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Skills: Technical support, Customer service, Troubleshooting. Resolve issues via phone. Resolve issues via chat", "createdAt" : "2026-06-14T03:10:53.558", "lastUpdated" : "2026-06-15T07:08:50.575", "ingestTimestamp" : "2026-06-14T03:10:53.558", "mongoId" : "6a2ca0d574d8ee00a09a3765", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical support", "Troubleshooting", "Investigation", "Research", "Customer service", "Client advocacy", "SaaS", "LMS", "E-Learning", "Zendesk", "MSSQL", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a306035f292fd229cf8826e", "title" : "Equipment Technician", "company" : "VIXXO", "industry" : "Food & Beverage", "salary" : { "min" : 23.0, "max" : 29.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Work @ Home US", "locations" : [ "Work @ Home US" ], "timestamp" : "2026-06-16T07:22:53.707", "fingerprint" : "34cc6857f22742aef8f4dfbec8407969ad5787d49868791de01ef33c40371433", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/vixxo/jobs/8593048002", "externalId" : "8593048002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Elgin", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.0372600,-88.2810994" } ], "locationText" : "Elgin, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "General electric, Water systems", "professionalSkills" : [ "Customer service", "Technical concepts" ], "hardSkillsList" : [ "Equipment repair", "Preventative maintenance", "Inspections", "Inventory management", "Scheduling" ], "softSkillsList" : [ "Problem solver", "Clear communicator", "Constant learner" ], "hardSkills" : [ { "name" : "Equipment repair", "level" : "intermediate" }, { "name" : "Preventative maintenance", "level" : "intermediate" }, { "name" : "Inspections", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Scheduling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem solver" }, { "name" : "Clear communicator" }, { "name" : "Constant learner" } ], "majorSkills" : "Equipment maintenance, Customer relations, SLA compliance", "majorSkillsList" : [ "Equipment maintenance", "Customer relations", "SLA compliance" ], "coreResponsibilities" : "Repair espresso systems, Repair coffee brewing systems, Repair coffee grinding systems, Repair water systems, Own customer relationships, Inspire customer loyalty, Provide professional services, Provide reliable services, Adhere to safety rules, Meet Service Level Agreements, Conduct thorough inspections, Perform timely maintenance, Complete accurate paperwork", "teamCollaboration" : "Work independently", "domainKnowledge" : "Coffee systems; Water systems", "domainList" : [ "coffee-systems", "water-systems" ], "domainSpecificKnowledge" : [ "Coffee systems", "Water systems" ], "toolProficiency" : [ "Smartphone" ], "communicationSkills" : "Explain technical concepts", "documentationSkills" : "Accurate paperwork", "continuousLearning" : "Refine technical expertise", "problemSolvingSkills" : "Troubleshooting issues", "specialRequirements" : "Company vehicle, Lift 50 lbs", "outcomesObjectives" : "Inspire customer loyalty; Meet Service Level Agreements", "qualificationsBasic" : "1 year servicing equipment, 1 year customer-facing experience, Valid driver's license, Clean driving record, Able to lift 50 lbs", "qualificationsPreferred" : "Experience with testing equipment, Experience with general electric, Experience with water systems, Must like coffee", "workSiteFlexibility" : "Flexible", "rawDescription" : "\" $1500 SIGNING BONUS \" \" Quarterly Bonus\" \"Company Vehicle\" Vixxo is seeking a full-time Equipment Technician to manage a territory encompassing Elgin, IL, and surrounding areas. Compensation ranges from $23 to $29 p/h, depending on experience, THE ROLE: As an Equipment Technician, you will work independently to provide reactive and preventative maintenance services throughout an assigned territory – see for yourself how one of our technicians describes a day in the life by clicking here! WHO WILL LOVE THIS JOB: A creative problem solver: You are energized by roadblocks and have a knack for troubleshooting issues in stride and solving them in a calm, cool, and collected manner. A clear communicator: You are customer-focused and able to explain technical concepts clearly and effectively to non-technical individuals A constant learner: You are not afraid to ask questions and are constantly striving to refine your technical expertise TOP 3 RESPONSIBILITIES: Repair commercial espresso, coffee brewing, coffee grinding, and water systems throughout an assigned territory. Own relationships with your customers and inspire customer loyalty by providing professional and reliable services that adhere to all safety rules Meet Service Level Agreement (SLA) requirements required by customers, which include conducting thorough inspections, performing timely maintenance on equipment correctly the first time, and completing descriptive and accurate paperwork. QUALIFICATIONS: At least one year of experience servicing equipment, preferably with experience using proper testing equipment and practices for general electric and water At least one year of experience in a customer-facing or customer-service role Must like coffee: Tasting is the final step in all repairs Smartphone proficient in inventory, manage scheduling, and other tasks Must possess a valid driver’s license with a clean driving record Must be able to lift 50 lbs. without assistance What Vixxo Has to Offer You: Competitive base pay based on experience and certifications; quarterly bonuses based on performance PTO, Floating Holidays, and six paid company holidays Benefits-eligible in first 60 days: Medical, Dental, and Vision Insurance Employer-paid short-term and long-term disability insurance and life insurance 401K Match Professional and career development opportunities Military Friendly Successful applicants come from a variety of backgrounds, including HVAC Technicians, Maintenance Technicians, Field Service Technicians, Electricians, Plumbers, Service Technicians, ATM Technicians, Beverage Technicians, Pest Control Technicians, Photo Kiosk Repair, Coffee Retail, Barista, and Mechanical Repair.", "summaryDescription" : "Equipment Technician at VIXXO. Skills: Equipment maintenance, Customer relations, SLA compliance. Repair espresso systems. Repair coffee brewing systems", "postedDate" : "2026-06-15T23:28:50.109", "createdAt" : "2026-06-15T23:28:50.109", "lastUpdated" : "2026-06-16T07:22:53.707", "ingestTimestamp" : "2026-06-15T23:28:50.109", "mongoId" : "6a306035f292fd229cf8826e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 47840, "salaryAnnualMax" : 60320, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Equipment repair", "Preventative maintenance", "Inspections", "Inventory management", "Scheduling", "Problem solver", "Clear communicator", "Constant learner", "Equipment maintenance", "Customer relations", "SLA compliance", "Customer service", "Technical concepts", "Coffee systems", "Water systems", "Smartphone" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7f2e74d8ee00a0954ac4", "title" : "Technical Support Engineer 1", "company" : "Datadog", "industry" : "SaaS", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Technical Support Engineer 1 in Dublin, Ireland, adjusted for the technology industry and company size." }, "location" : "Dublin, Ireland", "locations" : [ "Dublin", "Ireland" ], "timestamp" : "2026-06-16T05:43:57.176", "fingerprint" : "eaea8b1459cc49ffe60c05c9743d26297340f6b0ff873e7850841dbec69ce73b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.datadoghq.com/detail/7979808/?gh_jid=7979808", "externalId" : "7979808", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dublin", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.3493795,-6.2605593" } ], "locationText" : "Dublin, Ireland", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Linux", "coreResponsibilities" : "Engage with customers, Identify technical support requests, Resolve technical support requests, Educate clients on platform use, Reproduce technical issues, Dive into Datadog integrations, Participate in product conversations, Train as specialist", "domainKnowledge" : "Log management; Cloud Security Monitoring", "domainList" : [ "log-management", "cloud-security-monitoring" ], "domainSpecificKnowledge" : [ "Log management", "Cloud Security Monitoring" ], "continuousLearning" : "Continuous professional development; Product training; Career pathing", "specialRequirements" : "Work from Datadog office 3-5 days per week", "qualificationsBasic" : "Computer Science major, Engineering major, Bootcamp graduate, Programming experience, Basic Linux knowledge, Rotating schedule availability, Weekend availability", "qualificationsPreferred" : "Understanding of Log management fundamentals, Understanding of Cloud Security Monitoring", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Engage with customers via multiple channels (ticketing system, live chat, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform Reproduce technical issues and dive into Datadog’s 600+ integrations Participate in product conversations with internal teams based on feedback from client interactions Train as a highly knowledgeable specialist in one or more Datadog product area(s) Work from a Datadog office 3 - 5 days per week Who You Are: A Computer Science / Engineering major and/or Bootcamp graduate Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach An effective written and verbal communicator Possessing some programming experience and a basic knowledge of Linux Able to work a rotating schedule that requires weekend availability Nice to have: Understanding of Log management fundamentals Understanding of Cloud Security Monitoring Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, ability to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.", "summaryDescription" : "Technical Support Engineer 1 at Datadog. Engage with customers. Identify technical support requests", "postedDate" : "2026-06-14T19:10:31.121", "createdAt" : "2026-06-14T19:10:31.121", "lastUpdated" : "2026-06-16T05:43:57.176", "ingestTimestamp" : "2026-06-14T19:10:31.121", "mongoId" : "6a2c7f2e74d8ee00a0954ac4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Log management", "Cloud Security Monitoring" ], "skillCount" : 2, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0b9b381663d49372f8858e", "title" : "Technical Support Manager", "company" : "Bettersource", "industry" : "Consulting", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Technical Support Manager in the Philippines, adjusted for manager seniority and the consulting industry." }, "location" : "Philippines", "locations" : [ "Philippines" ], "timestamp" : "2026-06-15T12:38:14.148", "fingerprint" : "7c95405f9eae09792597f2e843bc69680afaf57418f21f62eadbff1f03bb17a6", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://bettersource.breezy.hr/p/c71164a96ed8-technical-support-manager-phl", "externalId" : "c71164a96ed8", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Philippines", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Philippines", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : true, "rawDescription" : "About us Bettersource is the leading provider of global staffing and outsourcing solutions to companies in Australia & New Zealand. About the client Our client is a Wholesale Managed Service Provider offering a range of value added services via an Australia wide dealer network. The major produc", "summaryDescription" : "Technical Support Manager at Bettersource", "createdAt" : "2026-06-14T05:15:18.891", "lastUpdated" : "2026-06-15T12:38:14.148", "ingestTimestamp" : "2026-06-14T05:15:18.891", "mongoId" : "6a0b9b381663d49372f8858e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.92 } ], "status" : 200, "message" : "support preparation of technical specifications datasheets equipment sizing and layouts jobs", "metadata" : { "title" : "support preparation of technical specifications datasheets equipment sizing and layouts" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 51504, "totalPages" : 1031, "hasNext" : true, "hasPrevious" : false } }

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