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Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR’s QMS. This position is ideal for someone who is passionate about problem-solving , collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership. Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested. 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Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR’s QMS. This position is ideal for someone who is passionate about problem-solving , collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership. Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested. Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and Information Lifecycle Governance (ILG) updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization’s QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. Local candidates preferred #LI-AG2 We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) New Jersey: %2489,114 - %24127,305", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality Management, Process Improvement, Risk Management. Serve as local leadership representative for quality office. 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As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for quality and support the implementation of the QMS. They work to continually advance the culture of quality by working in close partnership with area leadership and serve as the local representative of the quality office. Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization's QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes. Embrace the HDR brand promise and values. 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As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. As the Quality and Records Manager , you will serve as the local leadership representative of HDR’s Corporate Quality Office and the HDR Quality Management System (QMS) within the Pennington area. In this role, you will act as a trusted business partner, helping to: Champion awareness and inspire the implementation of HDR’s QMS and data management practices. Cultivate a culture of continuous learning while advancing risk-management principles across the area. Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR’s QMS. This position is ideal for someone who is passionate about problem-solving , collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership. Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested. Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and Information Lifecycle Governance (ILG) updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization’s QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. Local candidates preferred #LI-AG2 We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) New Jersey: %2489,114 - %24127,305", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality Management System, Continuous improvement, Risk management, Stakeholder management. Serve as local leadership representative for quality office. 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As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for quality and support the implementation of the QMS. They work to continually advance the culture of quality by working in close partnership with area leadership and serve as the local representative of the quality office. Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization's QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes. Embrace the HDR brand promise and values. 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Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization's QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes. Embrace the HDR brand promise and values. Represents HDR's commitment to fulfil project responsibilities and obligations to client and internal management stakeholders. Must provide professional and ethical direction for the company and staff.", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality management, Records management, Process improvement. Serve as local leadership representative for quality. 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As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. As the Quality and Records Manager , you will serve as the local leadership representative of HDR’s Corporate Quality Office and the HDR Quality Management System (QMS) within the Pennington area. In this role, you will act as a trusted business partner, helping to: Champion awareness and inspire the implementation of HDR’s QMS and data management practices. Cultivate a culture of continuous learning while advancing risk-management principles across the area. Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR’s QMS. This position is ideal for someone who is passionate about problem-solving , collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership. Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested. Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and Information Lifecycle Governance (ILG) updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization’s QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. Local candidates preferred #LI-AG2 We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) New Jersey: %2489,114 - %24127,305", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality management, Continuous improvement, Stakeholder management. Serve as local leadership representative for quality office. 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As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for quality and support the implementation of the QMS. They work to continually advance the culture of quality by working in close partnership with area leadership and serve as the local representative of the quality office. Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization's QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes. Embrace the HDR brand promise and values. Represents HDR's commitment to fulfil project responsibilities and obligations to client and internal management stakeholders. Must provide professional and ethical direction for the company and staff.", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality Management System, Process Improvement, Stakeholder Coordination. Serve as local leadership representative for quality. Support QMS implementation", "createdAt" : "2026-06-15T23:09:13.546", "lastUpdated" : "2026-06-16T08:54:12.786", "ingestTimestamp" : "2026-06-15T23:09:13.546", "mongoId" : "6a3057caf292fd229cf3e10f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 108500, "salaryAnnualMax" : 155500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "QMS implementation", "Audit resolution", "Process development", "Onboarding program development", "Leadership", "Self-awareness", "Quality Management System", "Process Improvement", "Stakeholder Coordination", "Quality management", "Process improvement", "Risk management", "Stakeholder management", "Project planning", "Quality planning", "Risk planning", "AEC industry" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3057fbf292fd229cf3f534", "title" : "Quality and Records Manager", "company" : "HDR", "industry" : "Consulting", "salary" : { "min" : 89114.0, "max" : 127305.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States-New Jersey-Pennington", "locations" : [ "United States-New Jersey-Pennington" ], "timestamp" : "2026-06-16T08:56:22.324", "fingerprint" : "a348a0f910898be7decab560045a27fbde6bba60e5c61082bf9ec7621a57feeb", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=784957", "externalId" : "784957", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pennington", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.3281213,-74.7909992" } ], "locationText" : "Pennington, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Risk management" ], "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Quality Management, Process Improvement, Risk Management", "majorSkillsList" : [ "Quality Management", "Process Improvement", "Risk Management" ], "coreResponsibilities" : "Serve as local leadership representative for quality office, Support implementation of Quality Management System (QMS), Advance culture of quality in partnership with area, Provide guidance to Project Managers on project plans, Identify best practices for projects, Coordinate with project quality managers on support needs, Transmit key project experience, Report QMS implementation to Quality Office, Report lessons learned to Quality Office, Report audit resolution strategies to Quality Office, Communicate QMS updates to leadership and staff, Communicate ILG updates to leadership and staff, Communicate Quality Office directives to leadership and staff, Communicate ILG directives to leadership and staff, Develop local area processes supporting QMS implementation, Update local area processes supporting QMS implementation, Develop local area processes supporting ILG requirements, Update local area processes supporting ILG requirements, Align local delivery processes with area leadership, Refine local delivery processes with area leadership, Develop new employee on-boarding program, Maintain new employee on-boarding program, Respond to staff questions on policies, Respond to staff questions on procedures, Identify local training opportunities, Identify local support opportunities", "teamCollaboration" : "Cross-functional with area leadership; Local project teams; Quality Office; Area Leadership", "projectManagementSkills" : [ "Project Management Plan development", "Quality Management Plan development", "Risk Management Plan development" ], "domainKnowledge" : "AEC consulting; Service delivery models; Client demands", "domainList" : [ "aec-consulting", "service-delivery-models", "client-demands" ], "domainSpecificKnowledge" : [ "AEC consulting", "Service delivery models", "Client demands" ], "continuousLearning" : "Training and support monitoring", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "Leadership skills, Manage relationships with Area Leadership, Quality Office, and local project teams effectively, Resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble", "qualificationsPreferred" : "Experience in similar (AEC) consulting, Familiarity with service delivery models, Familiarity with client demands/requirements, Commitment to enhancing quality culture among local leadership and staff", "remoteFriendly" : false, "rawDescription" : "At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. As the Quality and Records Manager , you will serve as the local leadership representative of HDR’s Corporate Quality Office and the HDR Quality Management System (QMS) within the Pennington area. In this role, you will act as a trusted business partner, helping to: Champion awareness and inspire the implementation of HDR’s QMS and data management practices. Cultivate a culture of continuous learning while advancing risk-management principles across the area. Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR’s QMS. This position is ideal for someone who is passionate about problem-solving , collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership. Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested. Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and Information Lifecycle Governance (ILG) updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization’s QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. Local candidates preferred #LI-AG2 We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) New Jersey: %2489,114 - %24127,305", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality Management, Process Improvement, Risk Management. Serve as local leadership representative for quality office. Support implementation of Quality Management System (QMS)", "createdAt" : "2026-06-15T23:08:58.597", "lastUpdated" : "2026-06-16T08:56:22.324", "ingestTimestamp" : "2026-06-15T23:08:58.597", "mongoId" : "6a3057fbf292fd229cf3f534", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 89114, "salaryAnnualMax" : 127305, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Leadership", "Quality Management", "Process Improvement", "Risk Management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Risk management", "Project Management Plan development", "Quality Management Plan development", "Risk Management Plan development", "AEC consulting", "Service delivery models", "Client demands" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3057bdf292fd229cf3da00", "title" : "Quality and Records Manager", "company" : "HDR", "industry" : "Consulting", "salary" : { "min" : 115500.0, "max" : 164500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Consulting in Houston, adjusted for seniority and company size." }, "location" : "United States-Texas-Houston", "locations" : [ "United States-Texas-Houston" ], "timestamp" : "2026-06-16T06:18:38.079", "fingerprint" : "5b82c57fedd10b7d002b6f0c5a571537a6a5f9d87df4d384e8781b98c878c626", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=785494", "externalId" : "785494", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Quality management, Records management, Process improvement", "majorSkillsList" : [ "Quality management", "Records management", "Process improvement" ], "coreResponsibilities" : "Serve as local leadership representative, Support QMS implementation, Advance quality culture, Provide guidance on project plans, Coordinate project quality managers, Report QMS implementation, Report lessons learned, Report audit resolution strategies, Communicate QMS updates, Communicate ILG updates, Communicate Quality Office directives, Communicate ILG directives, Develop local area processes, Update local area processes, Align local delivery processes, Refine local delivery processes, Develop onboarding program, Maintain onboarding program, Respond to staff questions, Respond to staff issues, Identify training opportunities, Monitor loss trends", "teamCollaboration" : "Area leadership; Quality Office; Local project teams; Business Groups; Operations; Accounting; Marketing; Human Resources; Safety", "projectManagementSkills" : [ "PMP", "QMP", "RMP" ], "domainKnowledge" : "Quality Management System (QMS); Integrated Logistics Group (ILG)", "domainList" : [ "quality-management-system-qms", "integrated-logistics-group-ilg" ], "domainSpecificKnowledge" : [ "Quality Management System (QMS)", "Integrated Logistics Group (ILG)" ], "qualificationsBasic" : "Leadership skills, Manage relationships, Resolve conflicts, Mitigate risk, Reinforce quality messaging, Reinforce risk management messaging, Understand reporting systems, Understand core quality processes, Fulfill project responsibilities, Provide ethical direction", "qualificationsPreferred" : "Experience in AEC consulting, Familiarity with service delivery models, Familiarity with client demands, Enhancing quality culture", "remoteFriendly" : false, "rawDescription" : "At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of Quality and Records Manager, we'll count on you to: Serve as the local leadership representative for quality and support the implementation of the QMS. They work to continually advance the culture of quality by working in close partnership with area leadership and serve as the local representative of the quality office. Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office. Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.). Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization. Respond to staff questions or issues related to policies and procedures related to the organization's QMS. Identify local opportunities for training and support through monitoring loss trends due to quality related issues. Preferred Qualifications Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements. Strong commitment to enhancing quality culture among local leadership and staff. Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively. Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble. High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes. Embrace the HDR brand promise and values. Represents HDR's commitment to fulfil project responsibilities and obligations to client and internal management stakeholders. Must provide professional and ethical direction for the company and staff.", "summaryDescription" : "Quality and Records Manager at HDR. Skills: Quality management, Records management, Process improvement. Serve as local leadership representative. Support QMS implementation", "createdAt" : "2026-06-15T23:08:39.389", "lastUpdated" : "2026-06-16T06:18:38.079", "ingestTimestamp" : "2026-06-15T23:08:39.389", "mongoId" : "6a3057bdf292fd229cf3da00", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115500, "salaryAnnualMax" : 164500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Leadership", "Quality management", "Records management", "Process improvement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "PMP", "QMP", "RMP", "Quality Management System (QMS)", "Integrated Logistics Group (ILG)" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30a54ef292fd229c12ade6", "title" : "Medical Records Specialist", "company" : "International SOS Government Medical Services", "industry" : "Hospital And Health Care", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "QAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Medical Records Specialist in Doha, Qatar, adjusted for the healthcare industry and company size." }, "location" : "Doha, Doha Municipality, QA", "locations" : [ "Doha", "Doha Municipality", "QA" ], "timestamp" : "2026-06-16T13:16:19.415", "fingerprint" : "850dc18d47ed597460f238bad411b860779ac5e33cfb20388af56f146cf7d6f9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/InternationalSOSGovernmentMedicalServices/744000132280414-medical-records-specialist", "externalId" : "744000132280414", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Doha", "state" : "Doha Municipality", "country" : "Qatar", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "25.2816708,51.5051651" } ], "locationText" : "Doha, Doha Municipality, Qatar", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Process patient requests, Manage patient records, Ensure accuracy of medical records, Maintain patient confidentiality, Coordinate with healthcare providers, Schedule patient appointments, Handle patient inquiries, Process insurance information, Verify patient demographics, Maintain medical records system", "domainKnowledge" : "Medical records management; Patient confidentiality; Healthcare regulations", "domainList" : [ "medical-records-management", "patient-confidentiality", "healthcare-regulations" ], "domainSpecificKnowledge" : [ "Medical records management", "Patient confidentiality", "Healthcare regulations" ], "documentationSkills" : "Medical records documentation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Support medical records operations within an international healthcare program where accuracy, confidentiality, release-of-information workflows, and organized documentation help keep patient care and administrative review moving smoothly. At International SOS Government Medical Services, headquartered in Houston, Texas, you'll contribute to programs that support healthcare delivery, operational readiness, and workforce wellbeing across the U.S. and internationally. Whether serving in a clinical, operational, or business capacity, your work plays an important role in helping organizations operate safely and effectively. Founded in 1984, International SOS operates in more than 90 countries, providing healthcare, medical assistance, emergency response, and workforce support services worldwide. Learn more at internationalsos.com. You’ll keep medical records accurate, secure, and accessible within a healthcare environment in Doha, Qatar, supporting hospital and clinic workflows where confidentiality and follow-through matter every day. In this role, you'll compile, maintain, track, and release patient medical records while supporting patient administration workflows, release-of-information requests, HIPAA compliance, and privacy protection. You’ll work with confidential health information, active and inactive records, electronic systems, and internal stakeholders to help ensure records are available when needed for care, review, billing, or authorized release. Key Responsibilities * Maintain secure medical records systems, storage areas, retention practices, and documentation workflows. * Process release-of-information requests and respond to inquiries, verifying patient identity, authorization validity, and the requester's legal right to access information. * Retrieve, track, and deliver records from active, inactive, and interdepartmental locations according to established procedures. * Support patient administration workflows by assisting team leaders, supervisors, managers, and department staff with records-related needs. * Perform quality checks to ensure accuracy, confidentiality, proper invoicing, and timely follow-through on requests received by mail, fax, phone, or in person. * Maintain credentialing files for medical personnel, support quality improvement and patient safety initiatives, and participate in periodic emergency preparedness drills and on-call support activities as required. If you take pride in being the person a clinical team can count on for accuracy, discretion, and organized follow-through, you'll find your place here. ## Qualifications Requirements * 2+ years of directly related administrative experience in a healthcare environment. * Experience with EMR systems, training records, auditing, policy development and implementation, and configuration management. * Knowledge of hospital medical records systems, documentation standards, records management practices, quality assurance, and confidentiality requirements. * Ability to use independent judgment to plan, prioritize, organize, and complete a varied workload with minimal supervision. * Ability to obtain a base security clearance; ability to relocate to Doha, Qatar; valid passport from Country of Record required before relocation and must be maintained during assignment. Preferred * Background in clinical settings and experience in an accredited healthcare organization highly desired. * RHIT or CPEHR certification, degree in healthcare or a related field, and knowledge of current Joint Commission, ISO, and NCQA/PCMH standards preferred. ## Additional Information Privacy Disclaimer:[Policy Link](https://www.internationalsos.com/privacy-centre/employee) By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable [Privacy Policy](https://www.internationalsos.com/privacy-centre/employee) (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes. Compensation Disclaimer: Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Benefits Language (FTE roles): Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. Equal Opportunity Employer (EEO) Statement: International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.", "summaryDescription" : "Medical Records Specialist at International SOS Government Medical Services. Process patient requests. Manage patient records", "postedDate" : "2026-06-15T20:26:03.000", "createdAt" : "2026-06-16T03:34:11.495", "lastUpdated" : "2026-06-16T13:16:19.415", "ingestTimestamp" : "2026-06-16T03:34:11.495", "mongoId" : "6a30a54ef292fd229c12ade6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Medical records management", "Patient confidentiality", "Healthcare regulations" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307c38f292fd229c049409", "title" : "Medical Records Specialist", "company" : "International SOS Government Medical Services", "industry" : "Hospital And Health Care", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "QAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Medical Records Specialist in Doha, Qatar, adjusted for the healthcare industry and International SOS Government Medical Services." }, "location" : "Doha, Doha Municipality, QA", "locations" : [ "Doha", "Doha Municipality", "QA" ], "timestamp" : "2026-06-16T10:19:16.988", "fingerprint" : "c5b957db2725bcf8b02b47897c713f6ed2f73d1007f2b3dd5f09ec4e83e30df9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/InternationalSOSGovernmentMedicalServices/744000132280414-medical-records-specialist", "externalId" : "744000132280414", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Doha", "state" : "Doha Municipality", "country" : "Qatar", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "25.2816708,51.5051651" } ], "locationText" : "Doha, Doha Municipality, Qatar", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Process patient requests, Manage patient records, Ensure data accuracy, Maintain confidentiality, Coordinate with healthcare providers, Schedule patient appointments, Handle billing inquiries, Process insurance claims", "domainKnowledge" : "Medical records management; HIPAA regulations", "domainList" : [ "medical-records-management", "hipaa-regulations" ], "domainSpecificKnowledge" : [ "Medical records management", "HIPAA regulations" ], "communicationSkills" : "Patient communication", "documentationSkills" : "Medical record documentation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Support medical records operations within an international healthcare program where accuracy, confidentiality, release-of-information workflows, and organized documentation help keep patient care and administrative review moving smoothly. At International SOS Government Medical Services, headquartered in Houston, Texas, you'll contribute to programs that support healthcare delivery, operational readiness, and workforce wellbeing across the U.S. and internationally. Whether serving in a clinical, operational, or business capacity, your work plays an important role in helping organizations operate safely and effectively. Founded in 1984, International SOS operates in more than 90 countries, providing healthcare, medical assistance, emergency response, and workforce support services worldwide. Learn more at internationalsos.com. You’ll keep medical records accurate, secure, and accessible within a healthcare environment in Doha, Qatar, supporting hospital and clinic workflows where confidentiality and follow-through matter every day. In this role, you'll compile, maintain, track, and release patient medical records while supporting patient administration workflows, release-of-information requests, HIPAA compliance, and privacy protection. You’ll work with confidential health information, active and inactive records, electronic systems, and internal stakeholders to help ensure records are available when needed for care, review, billing, or authorized release. Key Responsibilities * Maintain secure medical records systems, storage areas, retention practices, and documentation workflows. * Process release-of-information requests and respond to inquiries, verifying patient identity, authorization validity, and the requester's legal right to access information. * Retrieve, track, and deliver records from active, inactive, and interdepartmental locations according to established procedures. * Support patient administration workflows by assisting team leaders, supervisors, managers, and department staff with records-related needs. * Perform quality checks to ensure accuracy, confidentiality, proper invoicing, and timely follow-through on requests received by mail, fax, phone, or in person. * Maintain credentialing files for medical personnel, support quality improvement and patient safety initiatives, and participate in periodic emergency preparedness drills and on-call support activities as required. If you take pride in being the person a clinical team can count on for accuracy, discretion, and organized follow-through, you'll find your place here. ## Qualifications Requirements * 2+ years of directly related administrative experience in a healthcare environment. * Experience with EMR systems, training records, auditing, policy development and implementation, and configuration management. * Knowledge of hospital medical records systems, documentation standards, records management practices, quality assurance, and confidentiality requirements. * Ability to use independent judgment to plan, prioritize, organize, and complete a varied workload with minimal supervision. * Ability to obtain a base security clearance; ability to relocate to Doha, Qatar; valid passport from Country of Record required before relocation and must be maintained during assignment. Preferred * Background in clinical settings and experience in an accredited healthcare organization highly desired. * RHIT or CPEHR certification, degree in healthcare or a related field, and knowledge of current Joint Commission, ISO, and NCQA/PCMH standards preferred. ## Additional Information Privacy Disclaimer:[Policy Link](https://www.internationalsos.com/privacy-centre/employee) By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable [Privacy Policy](https://www.internationalsos.com/privacy-centre/employee) (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes. Compensation Disclaimer: Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Benefits Language (FTE roles): Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. Equal Opportunity Employer (EEO) Statement: International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.", "summaryDescription" : "Medical Records Specialist at International SOS Government Medical Services. Process patient requests. Manage patient records", "postedDate" : "2026-06-15T20:26:03.000", "createdAt" : "2026-06-16T01:37:05.957", "lastUpdated" : "2026-06-16T10:19:16.988", "ingestTimestamp" : "2026-06-16T01:37:05.957", "mongoId" : "6a307c38f292fd229c049409", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Medical records management", "HIPAA regulations" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ad31774d8ee00a0714cb7", "title" : "Sr Reference File Maintainer Assoc", "company" : "IQVIA", "industry" : "Healthcare", "salary" : { "min" : 600000.0, "max" : 900000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Sr Reference File Maintainer Assoc in Taguig City, Philippines, adjusted for the healthcare industry and full-time employment." }, "location" : "Taguig City, Philippines", "locations" : [ "Taguig City, Philippines" ], "timestamp" : "2026-06-14T17:57:17.169", "fingerprint" : "a056d4af8b14a4142b25a55c2c0d44cbaced0f6e0a33b6e646d4cf32ef46dfb6", "source" : "workday", "language" : "en", "applyUrl" : "https://iqvia.wd1.myworkdayjobs.com/IQVIA/job/Taguig-City-Philippines/Sr-Reference-File-Maintainer-Assoc_R1550629", "externalId" : "R1550629", "industryFunction" : { }, "locationPoint" : "14.5243,121.0792", "structuredLocations" : [ { "city" : "Taguig City", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.5270538,121.0744942" } ], "locationText" : "Taguig City, Philippines", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Windows applications", "professionalSkills" : [ "Healthcare account" ], "hardSkillsList" : [ "Data analysis" ], "softSkillsList" : [ "Critical thinking", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "Reference data maintenance, Data validation, Information gathering", "majorSkillsList" : [ "Reference data maintenance", "Data validation", "Information gathering" ], "coreResponsibilities" : "Complete maintenance of reference data, Perform research to gather information, Validate completeness or accuracy of the data, Perform outbound phone verification of details, Capture client-required details, Perform ad hoc data analysis, Participate on various process improvement, Validate that information gathered represents accurate new data, Result in an update, creation, or deletion in", "domainKnowledge" : "Healthcare organizations; Prescribers", "domainList" : [ "healthcare-organizations", "prescribers" ], "domainSpecificKnowledge" : [ "Healthcare organizations", "Prescribers" ], "toolProficiency" : [ "Excel", "Word" ], "communicationSkills" : "Verbal communication; Written communication", "innovationCreativity" : "Process improvement", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Onsite training", "qualificationsBasic" : "2-year experience in handling voice and healthcare account, College undergraduates with BPO experience, Basic knowledge in Windows applications, Verbal and / or written communication skills in English, Critical thinking and problem-solving skills, Demonstrate understanding of complex concepts and processes, Willing to work in mid shift, Amenable to onsite training in Mckinley, Taguig", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Job Responsibilities:** * Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for UK Production. * Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data. * Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty. * Performs ad hoc data analysis and participates on various process improvement as needed. * Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data. **Job Requirement:** * 2-year experience in handling voice and healthcare account * College undergraduates with BPO experience are also welcome to apply. * Basic knowledge in Windows applications (Excel, Word). * Strong verbal and / or written communication skills in either the language of the country supplied or English. * Critical thinking and problem-solving skills. * Demonstrate strong understanding of complex concepts and processes. * Candidate must be willing to work in mid shift * **Amenable to onsite training in Mckinley, Taguig** IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at [https://jobs.iqvia.com](https://jobs.iqvia.com/) IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.", "summaryDescription" : "Sr Reference File Maintainer Assoc at IQVIA. Skills: Reference data maintenance, Data validation, Information gathering. Complete maintenance of reference data. Perform research to gather information", "postedDate" : "2026-06-12T03:58:43.084", "createdAt" : "2026-06-12T03:58:43.046", "lastUpdated" : "2026-06-14T17:57:17.169", "ingestTimestamp" : "2026-06-12T03:58:43.046", "mongoId" : "6a2ad31774d8ee00a0714cb7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://iqvia.wd1.myworkdayjobs.com/IQVIA/job/Taguig-City-Philippines/Sr-Reference-File-Maintainer-Assoc_R1550629", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Critical thinking", "Problem-solving skills", "Reference data maintenance", "Data validation", "Information gathering", "Healthcare account", "Healthcare organizations", "Prescribers", "Excel", "Word" ], "skillCount" : 11, "jobCategory" : "other", "seniorityLevel" : "senior", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "6a2c6ac174d8ee00a090db8c", "title" : "Powerplant Records Specialist", "company" : "Atlas Air Worldwide", "location" : "Erlanger, KY, USA", "locations" : [ "Erlanger", "KY", "USA" ], "certifications" : [ ], "timestamp" : "2026-06-15T13:40:07.830", "fingerprint" : "f2e66ecb5d4528d9072f3479b23104898c4e094ca8dfc30e23451e6cedc4c86c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.atlasairworldwide.com/careers/job-board/?gh_jid=4226375009", "externalId" : "4226375009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Erlanger", "state" : "Kentucky", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Erlanger, Kentucky, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 3, "experienceMaxYears" : 6, "experienceLevel" : "Mid", "technicalSkills" : "powerplant tracking program", "professionalSkills" : [ "Title 14 Code of Federal Regulations (CFR) 121. 380, General Maintenance Manual, FAA, Airworthiness Directives (AD), Service Bulletins (SB), Illustrated Parts Catalogue (IPC), Engines and Auxiliary Power Units (APUs)" ], "hardSkillsList" : [ "maintaining paper and computerized technical records", "regulatory compliance", "component certifications", "overhaul shop visit packages", "dimensional measurement reports", "vendor AD reports", "previous operator AD reports" ], "softSkillsList" : [ "high attention to detail, outstanding organizational skills" ], "hardSkills" : [ { "name" : "maintaining paper and computerized technical records", "level" : "intermediate" }, { "name" : "regulatory compliance", "level" : "intermediate" }, { "name" : "component certifications", "level" : "intermediate" }, { "name" : "overhaul shop visit packages", "level" : "intermediate" }, { "name" : "dimensional measurement reports", "level" : "intermediate" }, { "name" : "vendor AD reports", "level" : "intermediate" }, { "name" : "previous operator AD reports", "level" : "intermediate" } ], "softSkills" : [ { "name" : "high attention to detail, outstanding organizational skills" } ], "majorSkills" : "powerplant records archiving, data accuracy, regulatory compliance, Microsoft Office Software, analytical and problem-solving skills", "majorSkillsList" : [ "powerplant records archiving, data accuracy, regulatory compliance, Microsoft Office Software, analytical and problem-solving skills" ], "coreResponsibilities" : "Assist the records team in the administration of the powerplant tracking program and ensures the accuracy of the data being tracked. This position is responsible for maintaining paper and computerized technical records in accordance with Title 14 Code of Federal Regulations (CFR) 121. 380 and General Maintenance Manual requirements.", "teamCollaboration" : "Demonstrate analytical and problem-solving skills, high attention to detail, and outstanding organizational skills.", "toolProficiency" : [ "Microsoft Office Software, Excel, Word, Trax, AirVault" ], "communicationSkills" : "writing; communication", "documentationSkills" : "technical records", "problemSolvingSkills" : "analytical; problem-solving", "outcomesObjectives" : "Compile, and review the Life Limited Parts' (LLPs) back-to-birth documents following FAA, CFR, Company's phase-in required documents, service bulletins, and dimensional measurement reports. Performs electronic/hard copy powerplant records archiving powerplant-related maintenance documents, including overhaul shop visit packages, component certifications, and routine and non-routine powerplant records.", "qualificationsBasic" : "Solid writing, communication, and computer skills are required. Computer literate, knowledge of Microsoft Office Software programs. (Excel, Word, Trax) Demonstrate analytical and problem-solving skills, high attention to detail, and outstanding organizational skills.", "qualificationsPreferred" : "Ability to function effectively under deadlines and maintain able to keep up in a fast-paced work environment.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Atlas Air Worldwide. Move the World with Us! At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose. If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here. Position Summary: Assist the records team in the administration of the powerplant tracking program and ensures the accuracy of the data being tracked. This position is responsible for maintaining paper and computerized technical records in accordance with Title 14 Code of Federal Regulations (CFR) 121.380 and General Maintenance Manual requirements. Major Job Accountabilities: Maintains all records transactions (regulatory) to ensure that the required powerplant records are received and analyzed for accuracy in connection with all applicable maintenance events. Provide records' discrepancies' reports to internal and external customers when required. The discrepancy reports are provided electronically, highlighting a quality or safety concern that could impact the component's approval for installation. This technical review is a safety precaution to ensure the safe operation of all engine Life Limited Parts (LLP) and Hard Time components (HT). Compile, and review the Life Limited Parts' (LLPs) back-to-birth documents following FAA, CFR, Company's phase-in required documents, service bulletins, and dimensional measurement reports. Performs electronic/hard copy powerplant records archiving powerplant-related maintenance documents, including overhaul shop visit packages, component certifications, and routine and non-routine powerplant records. Retrieves all internal/external customers' document requests of requested data when needed from AirVault. Responsible for reviewing, auditing, maintaining, and quality control of powerplant data in Trax and excel audit trackers. Read and interpret Airworthiness Directives (AD) and Service Bulletins (SB) to ensure the vendor's and previous operator's AD reports follow all established limits, regulatory compliance, and other required limits. Interpret the Illustrated Parts Catalogue (IPC) for verification and clarification of Engines and Auxiliary Power Units (APUs) part number and their effectivity and limits. Review ability to function effectively under deadlines and maintain accuracy; able to keep up in a fast-paced work environment. Solid writing, communication, and computer skills are required. Computer literate, knowledge of Microsoft Office Software programs. (Excel, Word, Trax) Demonstrate analytical and problem-solving skills, high attention to detail, and outstanding organizational skills. #GH19 #LI-20 #LI-KG1 The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document by clicking \"EEO Is The Law\" . To view our Pay Transparency Statement, please click here: Pay Transparency Statement Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package. Pay Range $54,000—$73,500 USD At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.", "summaryDescription" : "Powerplant Records Specialist at Atlas Air Worldwide. Skills: powerplant records archiving, data accuracy, regulatory compliance, Microsoft Office Software, analytical and problem-solving skills. Assist the records team in the administration of the powerplant tracking program and ensures the accuracy of the data being tracked. This position is responsible for maintaining paper and computerized technical records in accordance with Title 14 Code of Federal Regulations (CFR) 121. 380 and General Ma", "postedDate" : "2026-06-14T19:09:08.406", "createdAt" : "2026-06-14T19:09:08.406", "lastUpdated" : "2026-06-15T13:40:07.830", "ingestTimestamp" : "2026-06-14T19:09:08.406", "mongoId" : "6a2c6ac174d8ee00a090db8c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "maintaining paper and computerized technical records", "regulatory compliance", "component certifications", "overhaul shop visit packages", "dimensional measurement reports", "vendor AD reports", "previous operator AD reports", "high attention to detail, outstanding organizational skills", "powerplant records archiving, data accuracy, regulatory compliance, Microsoft Office Software, analytical and problem-solving skills", "Title 14 Code of Federal Regulations (CFR) 121. 380, General Maintenance Manual, FAA, Airworthiness Directives (AD), Service Bulletins (SB), Illustrated Parts Catalogue (IPC), Engines and Auxiliary Power Units (APUs)", "Microsoft Office Software, Excel, Word, Trax, AirVault" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307af8f292fd229c04254b", "title" : "HIM / Medical Records Technician", "company" : "Vail Health Hospital", "industry" : "Healthcare", "salary" : { "min" : 21.0, "max" : 25.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Edwards, Colorado, United States", "locations" : [ "Edwards", "Colorado", "United States" ], "timestamp" : "2026-06-16T12:06:37.426", "fingerprint" : "b3497ec7a70743d42510417cd44aa18a370612837b9bc6712cfed2b943b561f7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/vailclinicincdbavailhealthhospital/jobs/6031092004", "externalId" : "6031092004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Edwards", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.6245455,-106.6308566" } ], "locationText" : "Edwards, Colorado, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "technicalSkills" : "Microsoft Office", "professionalSkills" : [ "Medical terminology", "Release of information", "Documentation deficiencies", "Patient identity verification" ], "hardSkillsList" : [ "Scanning documents", "Indexing documents", "Document type identification", "Record retrieval", "Data entry" ], "hardSkills" : [ { "name" : "Scanning documents", "level" : "intermediate" }, { "name" : "Indexing documents", "level" : "intermediate" }, { "name" : "Document type identification", "level" : "intermediate" }, { "name" : "Record retrieval", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" } ], "majorSkills" : "Medical records processing, Release of information, EHR documentation", "majorSkillsList" : [ "Medical records processing", "Release of information", "EHR documentation" ], "coreResponsibilities" : "Process patient medical records, Request medical records from other providers, Collect medical records, Scan patient records, Coordinate release of information documentation, Identify documentation deficiencies, Obtain complete medical records, Document progress within the EHR, Review HIM work assignment queues, Monitor patient records statuses, Follow up on patient records statuses, Capture paper documentation, Prepare paper for scanning, Scan documents, Index documents, Distinguish document types, Operate scanning unit, Scan documents to appropriate patient records, Scan documents to appropriate documentation type, Perform QA on scanning, Identify scanning errors, Address scanning errors, Train staff on scanning, Train staff on indexing, Accommodate requests for copies of patient information, Understand release of information policies, Assist with release of information, Obtain appropriate release request document, Verify patient identity, Log releases in hospital logging system, Prepare copies of requested information, Accommodate patient requests, Accommodate physician requests, Disclose minimum necessary information, Process paperwork, Complete administrative tasks, Manage records requests, Manage orders, Upload records, Resolve problems independently, Ensure continuous communication with team members, Escalate issues to leadership, Recognize emergencies, Respond to emergencies, Coordinate with other business office team members, Ensure HIM activity continues seamlessly, Role model principles of Just Culture, Role model Organizational Values, Perform other duties as assigned, Be HIPAA compliant", "teamCollaboration" : "Business office team; Clinical team members; Non-clinical team members", "domainKnowledge" : "Medical terminology; HIPAA requirements; Federal policies; State policies; Hospital policies; Accrediting body requirements", "domainList" : [ "medical-terminology", "hipaa-requirements", "federal-policies", "state-policies", "hospital-policies", "accrediting-body-requirements" ], "domainSpecificKnowledge" : [ "Medical terminology", "HIPAA requirements", "Federal policies", "State policies", "Hospital policies", "Accrediting body requirements" ], "toolProficiency" : [ "EHR", "Microsoft Office" ], "documentationSkills" : "Clinical documentation; Patient charting", "problemSolvingSkills" : "Problem resolution; Critical thinking", "specialRequirements" : "Weekend rotation", "outcomesObjectives" : "100% accuracy scanning; Same day patient requests; Same day physician requests", "qualificationsBasic" : "One year of medical office or clinical experience, Use of a computer, keyboard, and mouse, Experience with basic Microsoft Office applications, Typing skills of no less than 20 WPM, Working knowledge of the English language", "qualificationsPreferred" : "Working knowledge of medical terminology, Prior experience with medical collecting, Prior experience with scanning, Prior experience with requesting medical records, Bachelor's degree in related field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here. About the opportunity: The Health Information Management (HIM) Technician ensures a quality patient and provider experience by accurately processing Shaw Cancer Center patient medical records as needed for patient care, such as requesting medical records from other healthcare providers, collecting medical records, scanning patient records, coordinating release of information documentation, and identifies documentation deficiencies for physicians and providers all in accordance with Federal, State, Hospital, and Accrediting Body requirements. Routinely interacts with the public and physicians and providers. What you will do: Works with providers and clinical staff to obtain complete medical records, primarily for established patients, using the medical records work list / work queue in the EHR. Thoroughly documents progress within the EHR of all tasks, including retrieval of pertinent patient materials. On a daily basis, reviews and rectifies those HIM work assignment queues, uses standard processes and protocols to monitor and follow up with patients, hospitals, medical practices, and other parties on patient records statuses. Facilitates the use of the EHR by capturing paper documentation, properly preparing the paper for scanning, scanning, and indexing documents within 1 hour of receipt. Is able to distinguish document types, operate the scanning unit effectively, and scan all documents to the appropriate patient records and to the appropriate documentation type location with 100% accuracy. Performs QA on scanning done by others, identifies errors by clinical staff, and addresses errors with the clinical staff. Trains staff on proper scanning and indexing of documents. Interacts with providers, clinical staff, and the public (patients, insurers, attorneys, State and Federal agencies, etc.) to accommodate requests for copies of patient information. Understands the release of information policies and associated Federal, State, and Hospital policies. Assists with release of information periodically or when on weekend rotation. Obtains appropriate release request document and verifies patient identity prior to release. Accurately logs releases in hospital logging system. Efficiently prepares copies of requested in paper, CD, PDF, Fax and other approved electronic formats. Accommodates patient and physician requests within same day. Ensures only the minimum necessary is disclosed in accordance with HIPAA requirements. Assists in processing paperwork and completing administrative tasks associated with clinical care including managing records requests, orders, scanning, and uploading records. Resolves problems independently, ensures continuous communication with clinical and non-clinical team members, and appropriately escalates issues to leadership. Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. As an integral member of the business office team and to encourage growth of team members’ skills and knowledge, the HIM Tech I is cross-trained and can cover the roles, as needed, of Patient Access Representative I. Responsible for coordinating with other business office team members when out of the office to ensure HIM activity continues seamlessly. Role models the principles of Just Culture and Organizational Values Performs other duties as assigned. Must be HIPAA compliant. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience: One year of medical office or clinical experience required. Working knowledge of medical terminology preferred. Prior experience with medical records; collecting, scanning, and requesting preferred. License(s): N/A Certification(s): N/A Computer / Typing: Use of a computer, keyboard, and mouse, and experience with basic Microsoft Office applications required. Typing skills of no less than 20 WPM required. Ability to search resources and/or Internet to locate physician and healthcare facility information to make appropriate decisions. Must possess the computer skills necessary to complete work assignments, online learning requirements for job specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have working knowledge of the English language, including reading, writing, and speaking English. Education: Bachelor's degree in related field preferred PRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility. Pay is based upon relevant education and experience per hour. Hourly Pay: $21.32—$25.40 USD", "summaryDescription" : "HIM / Medical Records Technician at Vail Health Hospital. Skills: Medical records processing, Release of information, EHR documentation. Process patient medical records. Request medical records from other providers", "postedDate" : "2026-06-16T01:16:10.537", "createdAt" : "2026-06-16T01:16:10.537", "lastUpdated" : "2026-06-16T12:06:37.426", "ingestTimestamp" : "2026-06-16T01:16:10.537", "mongoId" : "6a307af8f292fd229c04254b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 43680, "salaryAnnualMax" : 52000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Scanning documents", "Indexing documents", "Document type identification", "Record retrieval", "Data entry", "Medical records processing", "Release of information", "EHR documentation", "Medical terminology", "Documentation deficiencies", "Patient identity verification", "HIPAA requirements", "Federal policies", "State policies", "Hospital policies", "Accrediting body requirements", "EHR", "Microsoft Office" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309779f292fd229c0dcd1b", "title" : "VP of Customer Success", "company" : "AvidXchange, Inc.", "industry" : "FinTech", "salary" : { "min" : 230000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a VP of Customer Success in Charlotte, United States, adjusted for the FinTech industry and company size." }, "location" : "Charlotte, North Carolina, United States", "locations" : [ "Charlotte", "North Carolina", "United States" ], "timestamp" : "2026-06-16T12:37:30.463", "fingerprint" : "36d87342675f9d0da666e37923832e2ae531e53b9e454710a15ea13e01eb61f9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/avidxchangeinc/jobs/5163317007", "externalId" : "5163317007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 12, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "rawDescription" : "Overview AvidXchange is seeking a VP of Customer Success to be the driving force behind our mission to deliver unparalleled customer experiences. This is a unique opportunity to shape the future of our company’s relationship with our customers. You will have ownership of the end-to-end Customer Success strategy, from developing a robust framework to ensuring its flawless execution. We are looking for a leader who can build upon the current foundational practices in place, see beyond the status quo and envision a future where our Customer Success team is a benchmark for excellence in the industry. Your role will be to create and implement a strategy that not only enhances our current operations but also anticipates and meets the evolving needs of our customers. This is a transformational opportunity for a dynamic leader who wants to leave a lasting impact and build something truly exceptional. What you'll do: Develop and implement a comprehensive customer success strategy that aligns with the company's overall goals and objectives. Lead, mentor, and develop a hybrid, multi-location, high-performing Customer Success team, fostering a culture of continuous improvement and excellence. Collaborate with Product, Revenue Operations, Account Managers, Marketing, and critical partners to ensure a seamless customer experience and address customer issues proactively. Implement industry best practices and innovative approaches to customer success, staying ahead of trends and competitors. Drive customer adoption of the products, retention and growth strategies to increase lifetime value and reduce churn. Utilize customer data and analytics to inform decision-making and identify opportunities for improving customer satisfaction and success. Define and track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives and report on progress to senior leadership. Establish and maintain a robust feedback loop with customers to continually enhance the product and service offerings. Serve as the voice of the customer within the organization, ensuring customer needs, resolving customer escalations with urgency, and feedback are effectively communicated and addressed. What we're looking for: Minimum of 12 years of experience in customer success, account management, or related roles within the fintech industry, with at least 5 years in a leadership position. Bachelor’s degree in Business, Marketing, or a related field. MBA (or related) preferred. Proven track record of building and leading high-performing teams with a focus on customer success. Ability to think strategically and execute methodically, balancing long-term goals with short-term priorities. Deep understanding of customer-centric strategies and the ability to drive customer satisfaction and loyalty. Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions. Demonstrated ability to work collaboratively across departments and influence stakeholders at all levels of the organization. Proficiency with customer success platforms, CRM systems, and other relevant technology tools. 25% - 40% travel required (Customer visits, training / team activities in Charlotte, NC headquarters) About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. Who you are: A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What you’ll get: AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place. AvidXers enjoy: 18 days PTO* 11 Holidays (8 company recognized & 3 floating holidays) 16 hours per year of paid Volunteer Time Off (VTO) Competitive Healthcare High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 100% AvidXchange paid Dental Base Plan Coverage 100% AvidXchange paid Life Insurance 100% AvidXchange paid Long-Term Disability 100% AvidXchange paid Short-Term Disability Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2% Parental Leave: 8 weeks 100% paid by AvidXchange** Discounts on Pet, Home, and Auto insurance WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more Onsite gym fitness center, yoga studio, and basketball court Tuition Reimbursement up to the federal maximum of $5,250*** Hybrid Workplace Flexibility Free parking *Fully granted from beginning of year, pro-rated if hired mid-year **Must be full-time for at least 3 months ***Must be full-time for at least one year Equal Employment Opportunity AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.", "summaryDescription" : "VP of Customer Success at AvidXchange, Inc.", "postedDate" : "2026-06-16T03:15:50.015", "createdAt" : "2026-06-16T03:15:50.015", "lastUpdated" : "2026-06-16T12:37:30.463", "ingestTimestamp" : "2026-06-16T03:15:50.015", "mongoId" : "6a309779f292fd229c0dcd1b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 230000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a309c90f292fd229c0fbd51", "title" : "Manager of Customer Support", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Customer Support in the US SaaS industry, adjusted for remote work and manager seniority." }, "location" : "US-Remote", "locations" : [ "US-Remote" ], "timestamp" : "2026-06-16T11:12:22.262", "fingerprint" : "a5fd64890d58ee9fc433bef4ebeb25bc7bc696a033f52779b7929afa905e67f1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7768747003", "externalId" : "7768747003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "experienceMinYears" : 5, "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Company Description At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c7e4674d8ee00a0951f8d", "title" : "Medical Records Coordinator", "company" : "Diverge Health", "salary" : { "min" : 36000.0, "max" : 54000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for mid-seniority and remote work in the healthcare industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T02:13:35.942", "fingerprint" : "9e3a7e5ae2b8757e19ed84cb5039029c14c2bb91dcd3063851429d18a68738b9", "source" : "greenhouse", "language" : "en", "applyUrl" : "http://divergehealth.org/jobs/5161013007?gh_jid=5161013007", "externalId" : "5161013007", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.  We are looking for a Medical Records Coordinator to join our team! In this role, you will be the critical link between primary and specialty care practices and our clinical teams, ensuring that the right patient information reaches the right people at the right time. What you'll do As the Medical Records Coordinator, you will own the end-to-end process of obtaining, organizing, and transferring clinical records from hospitals, physicians, and other healthcare providers into the Diverge Health Electronic Medical Record (EMR), supporting our patient-facing teams in delivering timely, high-quality care in securing government benefits for our most complex patients. Key areas you'll add value Obtain provider and practice information through patient interviews and requesting their medical records directly from hospitals, physician practices, and other healthcare providers or locating them directly within theEMR systems of Diverge Health provider network partners Experience with organizing complete patient medical histories, including all primary care, specialist, behavioral health, labs and visit notes from all relevant providers Complete assessments, tracking progress and attaching and uploading clinical documentation obtained from the above sources into the Diverge Health EMR, ensuring records are accurate, complete, and accessible for use by Diverge’s teams Transcribe and transfer clinical data from provider network partners EMRs into patient records within the Diverge Health’s EMR as necessary Follow-up with practices to resolve documentation gaps or outstanding records requests What you bring Experience working in one or more EMR platforms, with the ability to navigate multiple systems efficiently Familiarity with clinical documentation, medical terminology, or healthcare operations Experience with, and a willingness to, interact frequently with healthcare administrators and physicians from outside of Diverge health via telephone, email, and fax channels Experience with Salesforce or a comparable CRM or internal database system Strong attention to detail and a track record of maintaining accurate, organized records in a fast-paced environment Persistence in the face of administrative obstacles to data sharing Understanding of HIPAA regulations and knowing how to secure sensitive, protected health information (PHI) appropriately in various environments Preferred experience Experience working in a value-based care, care management, or population health setting Exposure to referral coordination or patient intake workflows Personal Characteristics You listen carefully and ask the right questions, understanding that accuracy in this work directly affects the care patients receive. You are adaptable and comfortable learning new systems and workflows as our operations evolve and grow. You take ownership of your work with a sense of urgency, knowing that a missing record or delayed information retrieval can have real consequences for a real person. You are organized and reliable, able to manage a steady volume of tasks without letting details slip through the cracks. You are a proactive problem solver who follows through independently when a records request hits a wall, finding another path forward rather than waiting to be told what to do. You are a strong representative of Diverge Health's mission, vision, and values, and you bring genuine care to the administrative work that makes clinical care possible. This is a full-time, non-exempt position. The expected hourly rate for this role is $26–$29 per hour, commensurate with experience. Our Investors Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co-found and launch eight companies focused on improving the quality, experience and total cost of healthcare. At Diverge Health we believe that a diverse set of backgrounds and experiences enrich our teams and enable us to realize our mission. If you do not have experience in all areas detailed above, we encourage you to share your unique background with us and how it might be additive to our team. Special Considerations Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by the federal, state or local laws. Our decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance and business needs. At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones. 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Applications received here will not be received. About Ashby We’re building the next generation of enterprise software and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better (we haven’t shared much publicly about what we’re building yet, but we’ll be more specific once we meet). We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have not launched publicly yet, but we're already working with amazing companies, such as Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft (and many others which we cannot name yet). We have a clear buyer persona and target market. Our current sales process allows us to land & expand. We've only taken the first step towards a much larger opportunity. In short, it's the perfect time to join \uD83D\uDE80 About this Role As our first sales hire you will help us transition from founder led sales into a scalable & repeating sales process. Our emphasis is less on previous experience and more on your raw ability to excel in the areas listed below and your appetite for continuous growth & improvement. We have built an excellent product & engineering machine and we now want to do the same on the go-to-market side. You could be a great fit if \uD83E\uDD13You love becoming a product and domain expert. You sell consultative and teach prospects something at every touch point. \uD83D\uDD0DYou pay a lot of attention to detail. You take pride in a clean sales pipeline. You obsess over sending perfect follow up emails on time. ⚡️You move fast. You constantly find areas of improvement. You leverage tools/technology to allow our sales team to scale well. \uD83D\uDC77‍♀️You love building a sales process from the ground up. ⚙️You are not only excited about closing deals, but also putting a repeatable process in place that will allow our go-to-market team to excel in future. \uD83C\uDFA7You treat sales as a listening exercise and continuously bring learnings about the market, our product, industry trends, etc. back to the overall company. \uD83D\uDCCAYou are analytical and good with numbers, you can model out scenarios without requiring the help of an analyst. Bonus \uD83D\uDC68‍\uD83D\uDC68‍\uD83D\uDC67‍\uD83D\uDC67You have experience hiring & leading a sales team \uD83D\uDCE2You can tell Ashby's story in way that resonates \uD83D\uDEF0You have experience selling complex products Our Philosophy Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us: We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. Benefits You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible You get to sell a product that our prospects & customers are truly excited about Competitive compensation Top notch health insurance for you and your dependents with all premiums covered by us 401(k) matching if you're in the US Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. [TEST TEST TEST] This is a test job posting closing description, used for internal testing. 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Move the World with Us! At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose. If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here. Position Summary: This position is responsible for the overall leadership of the Airframe Records department. Ensures all aircraft records responsibilities are performed per the applicable aircraft Maintenance and Inspection Program (MIP). Major Job Accountabilities: Responsible for overseeing the management of removed maintenance documentation and associated forms required by the General Maintenance Manual (GMM) and the applicable Code of Federal Regulations (CFR) specifically relating to 121.380. Develops and implements the processes and procedures for managing a high level of accuracy necessary to keep airframe records efficient. Manages and monitors the records team to maintain the Company's Maintenance and Inspection Programs' current status and the related aircraft records. Airframe and Landing Gear Life Limited Parts (LLP) and Hard Times (HT) Total Time in Service (TT), or Total Airframe Time (TAT) Total Cycles in Service (TC), or Total Airframe Cycles (TAC) Time Since Last Shop Visit (TSLSV) as applicable Cycles Since Last Shop Visit (CSLSV) as applicable Component Time Since Overhaul (TSO), Cycles Since Overhaul (CSO), as applicable Manages the day-to-day workload of department supervisors and analysts to ensure a high level of accuracy to keep the department working efficiently. Manages the electronic in AirVault and hard-copy maintenance records archiving of all documentation and associated forms required by the General Maintenance Manual (GMM) and applicable regulations (121.380). Responsible for the day-to-day monitoring of component transactions in TRAX (Pending / Parts on Hold). Oversees the onboarding and lease returns of all new/returned aircraft from the FAA Operations Specifications. Provides technical records support to external customers in answering technical questions, researching/obtaining technical records. (LLP/HT, TAT, Airframe Back to Birth records and certified reports). Manage Component Configuration for Next Higher Assembly / Next Lower Assembly configuration (NHA/NLA) tracking. Work with internal customers such as Aircraft Engineering, Planning, Maintenance, and Maintenance Programs to implement required program changes or configuration changes. Monitors all department training to ensure the department is adequately staffed with available backups. Reviews and approves all compliance status reports for internal management and regulatory agencies as required. Prepare records and reports for all new acquisition aircraft as well as lease returns. Assist in Special Projects as necessary. Manage the day-to-day security and access requirements for all electronic maintenance records and documents. Maintain inventory of all records to ensure quick and efficient retrieval when required. Process and review electronic maintenance records to ensure accuracy and completeness. Identify and obtain corrections to discrepant records as necessary. Serve as a liaison to the FAA, coordinating all records request. Qualifications: 5+ years’ management experience required. 10+ years’ experience in an aviation maintenance environment (specifically aircraft components and records) preferred. A bachelor's degree (4-year degree) or higher education emphasizes business or aviation preferred. Aircraft knowledge desired, but not required - specifically regarding the Boeing 737, 747, 767, and 777 fleet types. Advanced understanding of AirVault, TRAX, AIMS functionality, and management. Is computer literate, with a keen knowledge of Microsoft Office Software programs. The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document by clicking \"EEO Is The Law\" . To view our Pay Transparency Statement, please click here: Pay Transparency Statement Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package. Pay Range $75,000—$102,000 USD At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.", "summaryDescription" : "Manager Aircraft Records at Atlas Air. Skills: Aircraft records, Maintenance programs, Regulatory compliance. Oversee Airframe Records department. Ensure records per MIP", "postedDate" : "2026-06-14T01:43:59.483", "createdAt" : "2026-06-14T01:43:59.483", "lastUpdated" : "2026-06-15T03:34:37.246", "ingestTimestamp" : "2026-06-14T01:43:59.483", "mongoId" : "6a2c6ac174d8ee00a090db79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 102000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Aircraft records management", "Component tracking", "Maintenance documentation", "Leadership", "Aircraft records", "Maintenance programs", "Regulatory compliance", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Aircraft maintenance", "Federal regulations", "General Maintenance Manual", "FAA Operations Specifications", "AirVault", "TRAX" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6ac174d8ee00a090db8d", "title" : "Powerplant Records Specialist - MIA", "company" : "Atlas Air", "salary" : { "min" : 54000.0, "max" : 73500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Erlanger, KY, USA", "locations" : [ "Erlanger", "KY", "USA" ], "timestamp" : "2026-06-16T05:48:40.177", "fingerprint" : "98455d38a17eafaea907e524381218151160f3c40e977a9db97186c7571b81dd", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.atlasairworldwide.com/careers/job-board/?gh_jid=4192429009", "externalId" : "4192429009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Erlanger", "state" : "Kentucky", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.0167275,-84.6007773" } ], "locationText" : "Erlanger, Kentucky, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Microsoft Office Suite, Database management", "professionalSkills" : [ "Records management", "Document control", "Data entry", "Attention to detail" ], "hardSkillsList" : [ "Records management", "Document control", "Data entry", "Filing systems" ], "hardSkills" : [ { "name" : "Records management", "level" : "intermediate" }, { "name" : "Document control", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Filing systems", "level" : "intermediate" } ], "majorSkills" : "Records management, Document control", "majorSkillsList" : [ "Records management", "Document control" ], "coreResponsibilities" : "Manage and maintain all company records, Ensure accurate and organized filing systems, Process and file incoming documents, Retrieve documents upon request, Maintain document imaging systems, Update database with new records, Assist with audits and record requests, Ensure compliance with record retention policies", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Records management principles; Document control procedures; Aviation industry records", "domainList" : [ "records-management-principles", "document-control-procedures", "aviation-industry-records" ], "domainSpecificKnowledge" : [ "Records management principles", "Document control procedures", "Aviation industry records" ], "toolProficiency" : [ "Microsoft Office Suite", "Document imaging systems", "Database management systems" ], "communicationSkills" : "Internal communication", "documentationSkills" : "Record keeping", "problemSolvingSkills" : "Troubleshooting record issues", "outcomesObjectives" : "Maintain accurate and accessible records; Ensure compliance with retention policies", "qualificationsBasic" : "5+ years of experience in a records management role, Proficiency in Microsoft Office Suite, Experience with document imaging systems, Experience with database management", "qualificationsPreferred" : "Associate's degree or higher, Experience with aviation industry records", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Atlas Air Worldwide. Move the World with Us! At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose. If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here. Position Summary: Assist the records team in the administration of the powerplant tracking program and ensures the accuracy of the data being tracked. This position is responsible for maintaining paper and computerized technical records in accordance with Title 14 Code of Federal Regulations (CFR) 121.380 and General Maintenance Manual requirements. Major Job Accountabilities: Maintains all records transactions (regulatory) to ensure that the required powerplant records are received and analyzed for accuracy in connection with all applicable maintenance events. Provide records' discrepancies' reports to internal and external customers when required. The discrepancy reports are provided electronically, highlighting a quality or safety concern that could impact the component's approval for installation. This technical review is a safety precaution to ensure the safe operation of all engine Life Limited Parts (LLP) and Hard Time components (HT). Compile, and review the Life Limited Parts' (LLPs) back-to-birth documents following FAA, CFR, Company's phase-in required documents, service bulletins, and dimensional measurement reports. Performs electronic/hard copy powerplant records archiving powerplant-related maintenance documents, including overhaul shop visit packages, component certifications, and routine and non-routine powerplant records. Retrieves all internal/external customers' document requests of requested data when needed from AirVault. Responsible for reviewing, auditing, maintaining, and quality control of powerplant data in Trax and excel audit trackers. Read and interpret Airworthiness Directives (AD) and Service Bulletins (SB) to ensure the vendor's and previous operator's AD reports follow all established limits, regulatory compliance, and other required limits. Interpret the Illustrated Parts Catalogue (IPC) for verification and clarification of Engines and Auxiliary Power Units (APUs) part number and their effectivity and limits. Review ability to function effectively under deadlines and maintain accuracy; able to keep up in a fast-paced work environment. Solid writing, communication, and computer skills are required. Computer literate, knowledge of Microsoft Office Software programs. (Excel, Word, Trax) Demonstrate analytical and problem-solving skills, high attention to detail, and outstanding organizational skills. The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document by clicking \"EEO Is The Law\" . To view our Pay Transparency Statement, please click here: Pay Transparency Statement Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package. Pay Range $54,000—$73,500 USD At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.", "summaryDescription" : "Powerplant Records Specialist - MIA at Atlas Air. Skills: Records management, Document control. Manage and maintain all company records. Ensure accurate and organized filing systems", "postedDate" : "2026-06-14T20:02:25.216", "createdAt" : "2026-06-14T20:02:25.216", "lastUpdated" : "2026-06-16T05:48:40.177", "ingestTimestamp" : "2026-06-14T20:02:25.216", "mongoId" : "6a2c6ac174d8ee00a090db8d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 54000, "salaryAnnualMax" : 73500, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Records management", "Document control", "Data entry", "Filing systems", "Attention to detail", "Records management principles", "Document control procedures", "Aviation industry records", "Microsoft Office Suite", "Document imaging systems", "Database management systems" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ae74d8ee00a0983cbf", "title" : "Head of Customer Care", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Customer Care in FinTech in Manchester, UK, adjusted for seniority and company size." }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-16T06:02:03.393", "fingerprint" : "e8add2eddb8d87fb826cd6814e7e36613c531cdff905db874956787c9f9c46e1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8588534002", "externalId" : "8588534002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer operations", "Complaints handling", "Payment operations", "Vulnerable customer strategy" ], "hardSkillsList" : [ "FCA Consumer Duty", "DISP rules", "Vulnerability guidance" ], "hardSkills" : [ { "name" : "FCA Consumer Duty", "level" : "intermediate" }, { "name" : "DISP rules", "level" : "intermediate" }, { "name" : "Vulnerability guidance", "level" : "intermediate" } ], "majorSkills" : "Customer Care, Complaints Management, Payment Operations", "majorSkillsList" : [ "Customer Care", "Complaints Management", "Payment Operations" ], "coreResponsibilities" : "Build and lead a high-performing team, Champion engagement, recognition, and team development, Develop, own, and embed a best-in-class vulnerable customer, Act as the internal subject matter expert on, Provide guidance to business stakeholders, Influence product and process design, Lead end-to-end complaints handling, Ensure timely, fair, and well-evidenced resolutions, Oversee the payment operations function, Ensure customer payment queries, disputes, and processing issues, Drive operational excellence by leveraging technology, Streamline processes, Enhance the customer experience", "teamCollaboration" : "Work with senior stakeholders; Work with regulatory counterparts", "domainKnowledge" : "Regulated financial services; FCA Consumer Duty; DISP complaints-handling rules; Vulnerability guidance", "domainList" : [ "regulated-financial-services", "fca-consumer-duty", "disp-complaints-handling-rules", "vulnerability-guidance" ], "domainSpecificKnowledge" : [ "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "communicationSkills" : "Excellent communicator; Influencer", "continuousLearning" : "Professional development; Annual Learning and Wellbeing Budget", "innovationCreativity" : "Pilot new ideas fast; Scale quickly", "problemSolvingSkills" : "Interpret complex data; Identify root causes; Implement evidence-based decisions", "outcomesObjectives" : "Deliver good outcomes for customers", "qualificationsBasic" : "Significant experience in customer operations, Expertise in complaints, Expertise in vulnerability, Expertise in payment operations, Deep understanding of FCA Consumer Duty, Deep understanding of DISP complaints-handling rules, Deep understanding of vulnerability guidance (FG21/1), Proven track record of building high-performing teams, Analytical skills", "qualificationsPreferred" : "Experience in regulated financial services environment", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Manchester | \uD83C\uDFE2 3 days per week in office Customer Care/Customer Operations \uD83D\uDE80 Customer Care is a brand new team for us, and you’ll be the first hire! You’ll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations. What You’ll Be Doing \uD83D\uDDC3️ Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability. Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose. Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap. Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design. Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements. Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately. Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For \uD83D\uDD0E A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations. A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1). A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment. Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions. An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts. Interview Process \uD83E\uDD1D Stage 1: 30 minutes with a Talent Partner Stage 2: 60 minutes with the Customer Operations Director Stage 3: 60 minutes with our Lead People Partner and another Head of Stage 4: Good To Great interview with a member of our C-Suite Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Head of Customer Care at Capital on Tap. Skills: Customer Care, Complaints Management, Payment Operations. Build and lead a high-performing team. Champion engagement, recognition, and team development", "postedDate" : "2026-06-14T19:11:55.339", "createdAt" : "2026-06-14T19:11:55.339", "lastUpdated" : "2026-06-16T06:02:03.393", "ingestTimestamp" : "2026-06-14T19:11:55.339", "mongoId" : "6a2c91ae74d8ee00a0983cbf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "FCA Consumer Duty", "DISP rules", "Vulnerability guidance", "Customer Care", "Complaints Management", "Payment Operations", "Customer operations", "Complaints handling", "Payment operations", "Vulnerable customer strategy", "Regulated financial services", "DISP complaints-handling rules" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a15e46d58b93c861e7c6f0e", "title" : "Contract Quality Records Auditor", "company" : "Embraer", "industry" : "Manufacturing", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-seniority Contract Quality Records Auditor in Macon, United States, within the Manufacturing industry." }, "location" : "Macon, GA", "locations" : [ "Macon", "GA" ], "timestamp" : "2026-06-16T04:55:33.341", "fingerprint" : "8b5a3413eb6c16801dd6827f3846b1615789a6d68e28217a61026067496ef039", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://embraer.breezy.hr/p/cec4547b5ade-contract-quality-records-auditor", "externalId" : "cec4547b5ade", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Macon", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.8406946,-83.6324022" } ], "locationText" : "Macon, Georgia, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Audit and review documentation prior to aircraft delivery, Verify completeness of maintenance records", "domainKnowledge" : "Aircraft delivery", "domainList" : [ "aircraft-delivery" ], "domainSpecificKnowledge" : [ "Aircraft delivery" ], "qualificationsBasic" : "Completeness of maintenance record verification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "POSITION SUMMARY The Quality Records Auditor is responsible to the Chief Inspector for auditing and review of all applicable documentation prior to aircraft delivery as detailed in the audit flow process. JOB RESPONSIBILITIES Verifies the completeness of the maintenance record package; ensures that", "summaryDescription" : "Contract Quality Records Auditor at Embraer. Audit and review documentation prior to aircraft delivery. Verify completeness of maintenance records", "createdAt" : "2026-06-14T18:35:44.810", "lastUpdated" : "2026-06-16T04:55:33.341", "ingestTimestamp" : "2026-06-14T18:35:44.810", "mongoId" : "6a15e46d58b93c861e7c6f0e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Aircraft delivery" ], "skillCount" : 1, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3066e8f292fd229cfb6da1", "title" : "Director of Warehouse and Distribution", "company" : "Kent Outdoors", "industry" : "Logistics", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Warehouse and Distribution in Pooler, United States, adjusted for industry and company size." }, "location" : "Pooler, GA", "locations" : [ "Pooler", "GA" ], "timestamp" : "2026-06-16T08:47:19.562", "fingerprint" : "6e0a38240362cdb94a72d33e88bd9ee05626a46b6f45d5f5e84d66d818c2bbb5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://kentoutdoors.com/careers?gh_jid=5263338008", "externalId" : "5263338008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pooler", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.1158983,-81.2495131" } ], "locationText" : "Pooler, Georgia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "technicalSkills" : "WMS software", "professionalSkills" : [ "Warehouse management", "Distribution management", "Inventory control", "Logistics operations", "Team leadership", "Process improvement", "Vendor management", "Budget management", "Performance metrics" ], "hardSkillsList" : [ "Warehouse operations", "Distribution operations", "Inventory management", "Logistics planning", "Budgeting", "Performance analysis" ], "hardSkills" : [ { "name" : "Warehouse operations", "level" : "intermediate" }, { "name" : "Distribution operations", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Logistics planning", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" } ], "majorSkills" : "Warehouse operations, Distribution management, Inventory control", "majorSkillsList" : [ "Warehouse operations", "Distribution management", "Inventory control" ], "coreResponsibilities" : "Oversee daily warehouse operations, Manage inventory levels and accuracy, Ensure efficient distribution processes, Lead and develop warehouse staff, Implement and maintain warehouse safety standards, Manage warehouse budget and expenses, Optimize warehouse layout and workflow, Collaborate with logistics and supply chain teams, Monitor and report on key performance indicators, Manage relationships with vendors and carriers, Ensure compliance with regulations", "teamCollaboration" : "Logistics teams; Supply chain teams; Warehouse staff", "domainKnowledge" : "Warehouse operations; Distribution logistics; Inventory management systems", "domainList" : [ "warehouse-operations", "distribution-logistics", "inventory-management-systems" ], "domainSpecificKnowledge" : [ "Warehouse operations", "Distribution logistics", "Inventory management systems" ], "toolProficiency" : [ "WMS software" ], "communicationSkills" : "Performance reporting; Vendor communication", "documentationSkills" : "Safety procedures; Process documentation", "innovationCreativity" : "Process optimization", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "outcomesObjectives" : "Maintain inventory accuracy; Improve operational efficiency; Reduce distribution costs; Ensure timely order fulfillment; Enhance warehouse safety", "qualificationsBasic" : "5+ years of experience in warehouse operations, 3+ years of experience in a management role, Experience with WMS software", "qualificationsPreferred" : "Bachelor's degree in Supply Chain Management or related field, Experience with Lean or Six Sigma methodologies", "workSiteFlexibility" : "Onsite", "rawDescription" : "For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure. KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water. Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx. Your Impact The Director of Warehouse and Distribution is responsible for management of the new Pooler, GA facility (170,000 sq. ft. building, with 20 team members) and all aspects of distribution within the facilities. This role will develop and implement strategies for improving Key Performance Indicators including shrink, incident rates, overtime, pick rates, order accuracy, and customer satisfaction. The Director will be an expert in Safety, Continuous Improvement, and Warehouse Operations. What You’ll Do Maintains inbound receiving process while focusing on maintaining or improving container receiving times. Controls inventory levels by managing a robust cycle count process Complies with federal, state, and local warehousing, material handling, and shipping requirements. Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. Implementing and Managing the Safety Program Maintains physical condition of warehouse by planning and implementing new design layouts to improve efficiency Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Completes warehouse operational requirements by scheduling and assigning employees Maintains warehouse staff by recruiting, selecting, orienting, and training employees. Maintaining a close relationship with local staffing agencies will be important. Maintains warehouse staff job results by coaching, counseling, and disciplining employees Maintains professional and technical knowledge by attending educational workshops Contributes to team effort by accomplishing related results as needed. Monitor, manage, and communicate key KPI’s across all phases of operations Maintain a relationship with local law enforcement and fire departments and ensure our facility is up to code This role will be the point of contact for anything related to managing the facility. This included, fire department, police department, security system, inbound and outbound freight companies, and more. What You’ve Accomplished Proven work experience as a Warehouse Manager or Director of Warehousing is a must have. Expertise in creating warehouse management procedures and best practices Proven ability to implement process improvement initiatives Strong knowledge of warehousing Key Performance Indicators (KPIs) Hands on experience with warehouse management software and databases Leadership skills and ability manage staff Strong decision making and problem-solving skills Excellent communication skills Experience implementing or managing a safety program is required Continuous Improvement Experience is preferred Bachelor Degree is preferred How You Thrive You go “all out.”  You tend to approach everything you do with velocity.  From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone.  KENT Outdoors is proud to be an Equal Opportunity Employer. ", "summaryDescription" : "Director of Warehouse and Distribution at Kent Outdoors. Skills: Warehouse operations, Distribution management, Inventory control. Oversee daily warehouse operations. Manage inventory levels and accuracy", "postedDate" : "2026-06-15T23:28:44.606", "createdAt" : "2026-06-15T23:28:44.606", "lastUpdated" : "2026-06-16T08:47:19.562", "ingestTimestamp" : "2026-06-15T23:28:44.606", "mongoId" : "6a3066e8f292fd229cfb6da1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Warehouse operations", "Distribution operations", "Inventory management", "Logistics planning", "Budgeting", "Performance analysis", "Distribution management", "Inventory control", "Warehouse management", "Logistics operations", "Team leadership", "Process improvement", "Vendor management", "Budget management", "Performance metrics", "Distribution logistics", "Inventory management systems", "WMS software" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Outdoor & Apparel", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cb12974d8ee00a09dc5b4", "title" : "Head of Customer Experience", "company" : "Limina", "industry" : "Portfolio Companies", "salary" : { "min" : 180000.0, "max" : 200000.0, "currency" : "CAD", "frequency" : "Yearly" }, "location" : "Toronto", "locations" : [ "Toronto" ], "timestamp" : "2026-06-16T01:58:54.709", "fingerprint" : "35396874075462ca4dc30c7c9e7d7ce4fb33bc793a312d436f789c8339ce1fc3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/forum-ventures/a1975fa4-36e3-42a2-948b-6f00d9b0211c/application", "externalId" : "a1975fa4-36e3-42a2-948b-6f00d9b0211c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, ML", "professionalSkills" : [ "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion" ], "majorSkills" : "Customer success, Customer experience, AI/ML workflows", "majorSkillsList" : [ "Customer success", "Customer experience", "AI/ML workflows" ], "coreResponsibilities" : "Own solutions engineering, Own implementation, Own support, Own account management, Build professional services offering, Lead team of 2-3 solutions specialists, Map end-to-end implementation process, Identify what's working, Identify what isn't working, Build repeatable frameworks, Scope professional services offering, Price professional services offering, Launch professional services offering, Lead L1 customer triage, Lead L2 customer triage, Resolve customer issues, Loop in product team, Run QBRs, Manage accounts, Own book health, Serve as voice of customer, Synthesize front-line feedback, Package feedback, Feed feedback to product, Shape roadmap, Identify upsell opportunities, Identify account expansion opportunities", "teamCollaboration" : "Cross-functional teams; Product team; Senior stakeholders", "domainKnowledge" : "AI/ML workflows; Data-heavy products; Fintech; Compliance; Regulated industries", "domainList" : [ "ai-ml-workflows", "data-heavy-products", "fintech", "compliance", "regulated-industries" ], "domainSpecificKnowledge" : [ "AI/ML workflows", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "communicationSkills" : "Tight QBRs; Clear escalations; Credible presentations", "qualificationsBasic" : "6 - 10 years in a client-facing role, Commercial instincts, Technical literacy, Working knowledge of AI/ML workflows or data-heavy products, High tolerance for ambiguity, Context switching, Fast-moving culture, Communicator", "qualificationsPreferred" : "Experience in fintech, Compliance experience, Regulated-industry customer experience, Prior experience scoping professional services, Prior experience pricing professional services, Early-stage startup experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Limina Limina https://www.getlimina.ai/enis the contextual data intelligence platform built for the AI era. Evolved from Private AI, the world's most accurate PII and PHI de-identification engine, Limina has expanded into a full platform play that governs sensitive data across the entire enterprise AI lifecycle: from classification and redaction through to agentic workflows, RAG pipelines, and real-time data security. Brands like RBC, Deepgram, and Boehringer Ingelheim already rely on our platform to build on, govern, and deploy AI against their most sensitive datasets. We've been recognized as a Gartner® Cool Vendor™ in Privacy and a World Economic Forum Technology Pioneer, and we’re backed by investors in Toronto, New York, Seattle, and San Francisco. What You'll Do You're coming in at the beginning of this function at a company that's already scaling rapidly. In this role you'll own solutions engineering, implementation, support, account management, and our professional services offering (once you build it). You'll also lead a small team of 2-3 solutions specialists. If you thrive in fast-paced environments, are comfortable making decisions with imperfect information, and get energized by the commercial side of customer work, this is the place for you. Areas of focus - Map and own the end-to-end implementation process — identify what's working, what isn't, and build repeatable frameworks that scale - Scope, price, and launch a professional services offering - Lead L1 and L2 customer support; triage, resolve, and loop in the product team where it matters - Run QBRs and manage account relationships; you own the health of the book - Serve as the voice of the customer internally. Synthesize what you're hearing on the front line, package it, and feed it back to product to shape the roadmap - Identify opportunities for upsells and account expansion What You Bring - 6 - 10 years in a client-facing role. Consulting, agency, implementation, or professional services background strongly preferred - Commercial instincts: you understand what a healthy customer looks like, and you act before things go sideways - Technical literacy: You can translate between technical and business contexts without losing either side. - Working knowledge of AI/ML workflows or data-heavy products - High tolerance for ambiguity, context switching, and a fast-moving culture where the process is still being defined - Strong communicator: tight QBRs, clear escalations, credible in the room with senior stakeholders Nice to Have - Experience in fintech, compliance, or regulated-industry customer environments - Prior experience scoping or pricing professional services for enterprise customers - Early-stage startup experience", "summaryDescription" : "Head of Customer Experience at Limina. Skills: Customer success, Customer experience, AI/ML workflows. Own solutions engineering. Own implementation", "createdAt" : "2026-06-14T18:50:13.721", "lastUpdated" : "2026-06-16T01:58:54.709", "ingestTimestamp" : "2026-06-14T18:50:13.721", "mongoId" : "6a2cb12974d8ee00a09dc5b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customer success", "Customer experience", "AI/ML workflows", "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb08174d8ee00a09da302", "title" : "Director of Customer Success", "company" : "Sourgum", "industry" : "Customer Experience", "salary" : { "min" : 130000.0, "max" : 150000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Jersey City", "locations" : [ "Jersey City" ], "timestamp" : "2026-06-16T06:38:06.060", "fingerprint" : "f9ea47bbcfdecb16f21fbda6e18397fb2c7ba24d5ca92b483cc3617cc35ce4a7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/sourgum/14aa63a8-35f6-4bcd-bd17-36b68ca2ab49/application", "externalId" : "14aa63a8-35f6-4bcd-bd17-36b68ca2ab49", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jersey City", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7215682,-74.0474550" } ], "locationText" : "Jersey City, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceLevel" : "Director", "professionalSkills" : [ "Customer Success", "Account Management", "Team Leadership", "Process Development", "Customer Support Operations", "Customer Metrics", "KPI Reporting" ], "hardSkillsList" : [ "KPI tracking", "Process implementation" ], "softSkillsList" : [ "Leadership", "Mentorship" ], "hardSkills" : [ { "name" : "KPI tracking", "level" : "intermediate" }, { "name" : "Process implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentorship" } ], "majorSkills" : "Customer Success Management, Team Leadership, Process Scalability", "majorSkillsList" : [ "Customer Success Management", "Team Leadership", "Process Scalability" ], "coreResponsibilities" : "Lead and manage Customer Success and Customer Support, Provide coaching, mentorship, and career development, Define, track, and own KPIs, Develop and implement scalable processes for onboarding, adoption,, Act as a player-coach, Balance leadership with direct customer engagement, Partner cross-functionally with Sales, Product, and Operations, Align customer needs with company strategy, Build and grow a best-in-class customer experience function, Represent the customer’s voice in leadership discussions, Influence product roadmap and service delivery", "teamCollaboration" : "Partner with Sales; Partner with Product; Partner with Operations", "domainKnowledge" : "Waste and recycling industry; B2B SaaS; Startup environment", "domainList" : [ "waste-and-recycling-industry", "b2b-saas", "startup-environment" ], "domainSpecificKnowledge" : [ "Waste and recycling industry", "B2B SaaS", "Startup environment" ], "communicationSkills" : "Customer voice representation", "continuousLearning" : "Yearly Personal Development Budget; Professional development opportunities; Career advancement opportunities", "problemSolvingSkills" : "Problem-solving abilities", "outcomesObjectives" : "Ensure customers achieve maximum value; Drive adoption; Reduce churn; Uncover opportunities for growth; Scale internal teams with business growth", "qualificationsBasic" : "5+ years individual contributor in Customer Success or Account Management, 2-3 years managing Customer Success team, Proven player-coach experience, Demonstrated ability to scale team and implement processes, Experience overseeing or partnering with Customer Support operations, Analytical skills and fluency with customer metrics, KPIs, and reporting, Exceptional communication, leadership, and problem-solving abilities, Startup DNA: resourceful, adaptable, thrives in fast-paced, evolving environments", "rawDescription" : "Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Team: Our Customer Success team is at the heart of how we build lasting relationships with our clients. They don’t just react to issues, they proactively partner with customers to help them onboard smoothly, get the most value out of our services, and achieve their goals. By acting as trusted advisors, the team helps drive adoption, reduce churn, and uncover opportunities for growth. In short, they make sure our customers feel supported, successful, and excited to keep growing with us. The Role: The Customer Success Manager will oversee both the Customer Success and Customer Support functions, acting as both a strategist and hands-on leader. This role is ideal for someone who has spent years as a high-performing individual contributor, then stepped into team leadership. someone who can roll up their sleeves while also shaping the big picture. You will own KPIs, team growth, and process development, ensuring our customers achieve maximum value while our internal teams scale with the business. What you’ll be doing: - Lead and manage the Customer Success and Customer Support teams, providing coaching, mentorship, and career development. - Define, track, and own KPIs across retention, expansion, NRR, CSAT, and support SLAs. - Develop and implement scalable processes for onboarding, adoption, renewals, and issue resolution. - Act as a player-coach: balancing leadership with direct customer engagement when needed. - Partner cross-functionally with Sales, Product, and Operations to align customer needs with company strategy. - Build and grow a best-in-class customer experience function that scales with company growth. - Represent the customer’s voice in leadership discussions, influencing product roadmap and service delivery. The qualifications you need: - 5+ years as an individual contributor in Customer Success or Account Management within a B2B SaaS or startup environment. - 2-3 years managing a Customer Success team, ideally in a high-growth or startup setting. - Proven experience as a player-coach—comfortable building strategy while still engaging directly with customers. - Demonstrated ability to scale or grow a team and implement repeatable processes. - Experience overseeing or closely partnering with Customer Support operations. - Strong analytical skills and fluency with customer metrics, KPIs, and reporting. - Exceptional communication, leadership, and problem-solving abilities. - Startup DNA: resourceful, adaptable, thrives in fast-paced, evolving environments. Benefits - Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. - A positive and collaborative work environment with a focus on innovation and sustainability. - Flexible/Unlimited PTO - Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). - Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. - Yearly Personal Development Budget - Opportunities for professional development and career advancement within a growing company.", "summaryDescription" : "Director of Customer Success at Sourgum. Skills: Customer Success Management, Team Leadership, Process Scalability. Lead and manage Customer Success and Customer Support. Provide coaching, mentorship, and career development", "createdAt" : "2026-06-14T18:44:23.742", "lastUpdated" : "2026-06-16T06:38:06.060", "ingestTimestamp" : "2026-06-14T18:44:23.742", "mongoId" : "6a2cb08174d8ee00a09da302", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 150000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "KPI tracking", "Process implementation", "Leadership", "Mentorship", "Customer Success Management", "Team Leadership", "Process Scalability", "Customer Success", "Account Management", "Process Development", "Customer Support Operations", "Customer Metrics", "KPI Reporting", "Waste and recycling industry", "B2B SaaS", "Startup environment" ], "skillCount" : 16, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.97 }, { "id" : "6a10b60d58b93c861e1fab8a", "title" : "Medical Records Rep II", "company" : "TGH Imaging", "industry" : "Healthcare", "salary" : { "min" : 37000.0, "max" : 48000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Medical Records Rep II in Tampa, United States, adjusted for the healthcare industry and company size." }, "location" : "United States-Florida-Tampa", "locations" : [ "United States-Florida-Tampa", "
TGH WFLA (TGHWFLA)
200 S Parker St

Tampa, 33606

" ], "timestamp" : "2026-06-16T06:18:32.905", "fingerprint" : "25ec7fa4789765e30c350dc76472c84742a2c5d376c510a8decb7488ad46c304", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=679398", "externalId" : "679398", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.9449854,-82.4583107" } ], "locationText" : "Tampa, Florida, United States", "minimumEducation" : "High School Diploma or GED", "experienceMinYears" : 1, "technicalSkills" : "PACS, EMR", "professionalSkills" : [ "Medical records management", "Radiology filing" ], "hardSkillsList" : [ "Medical terminology", "HIPAA regulations" ], "hardSkills" : [ { "name" : "Medical terminology", "level" : "intermediate" }, { "name" : "HIPAA regulations", "level" : "intermediate" } ], "majorSkills" : "Patient records maintenance, Medical records requests", "majorSkillsList" : [ "Patient records maintenance", "Medical records requests" ], "coreResponsibilities" : "Maintain patient records, Respond to medical record requests, Retrieve images and links from PACS, Send images and links from PACS, Resolve report delivery issues, Ensure accuracy of medical documentation, Ensure completeness of medical documentation, Ensure timely release of medical documentation, Support patients, Support providers, Support internal teams, Prepare records for patient pickup, Prepare records for delivery to physician offices, Respond to incoming calls, Train medical records level 1 team members, Guide medical records level 1 team members, Provide clear communication to patients, Retrieve radiology records, Organize radiology records, Maintain radiology records, Retrieve radiology images, Organize radiology images, Maintain radiology images, Retrieve radiology documentation, Organize radiology documentation, Maintain radiology documentation, Coordinate addendum requests, Obtain prior imaging, Obtain prior documentation, Follow safety regulations, Follow privacy regulations, Follow HIPAA regulations, Maintain confidentiality, Ensure proper patient identification, Ensure proper workflow practices", "teamCollaboration" : "Radiologists; Technologists; Front-office staff; External facilities", "domainKnowledge" : "Medical terminology; Radiology filing systems; HIPAA; Privacy regulations", "domainList" : [ "medical-terminology", "radiology-filing-systems", "hipaa", "privacy-regulations" ], "domainSpecificKnowledge" : [ "Medical terminology", "Radiology filing systems", "HIPAA", "Privacy regulations" ], "toolProficiency" : [ "Computer systems", "Medical records software" ], "communicationSkills" : "Patient communication", "documentationSkills" : "Medical documentation", "problemSolvingSkills" : "Resolve report delivery issues", "specialRequirements" : "Float to other sites", "outcomesObjectives" : "Timely release of medical documentation", "qualificationsBasic" : "High School Diploma or GED, One year of work experience", "qualificationsPreferred" : "Experience in a medical office or hospital setting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This position is responsible for maintaining patient records and responding to all requests for medical records. This role is responsible for retrieving, requesting, and sending images and links from the PACS system as requested. May also participate in resolving report delivery issues. The role ensures the accuracy, completeness, and timely release of medical documentation while supporting patients, providers, and internal teams. This role may also float to other sites as a Medical Records Rep II. Essential Functions · Prepare records for patient pickup or delivery to physician offices · Respond to incoming calls and medical record requests · Responsible for training and guiding medical records level 1 team members. · Provides clear communication to patients contributing to a compassionate, comfortable and high-quality patient experience. · Perform other assigned duties related to medical records management · Retrieve, organize, and maintain radiology records, images, and related documentation within electronic systems (e.g., PACS, EMR) · Coordinate with facilitator on addendum requests. · Coordinate with radiologists, technologists, front‑office staff, and external facilities to obtain prior imaging or documentation as needed · Follow safety, privacy, and HIPAA regulations, maintaining confidentiality and ensuring proper patient identification and workflow practices. Education High School Diploma or GED Work Experience and Additional Information Minimum of one year of work experience, preferably in a medical office or hospital setting. Technical Knowledge, Skills, and Abilities · Knowledge of medical terminology and radiology filing systems · Knowledge of HIPPA and privacy regulations. · Proficiency with computer systems and medical records software · Strong ability to multitask and prioritize in a high‑volume, fast‑paced environment, maintaining accuracy, organization, and patient-centered service under stress. · Communicates clearly and professionally with patients, referring offices, physicians, technologists, and other staff in both in‑person and phone interactions. Tampa", "summaryDescription" : "Medical Records Rep II at TGH Imaging. Skills: Patient records maintenance, Medical records requests. Maintain patient records. Respond to medical record requests", "createdAt" : "2026-06-14T18:48:42.186", "lastUpdated" : "2026-06-16T06:18:32.905", "ingestTimestamp" : "2026-06-14T18:48:42.186", "mongoId" : "6a10b60d58b93c861e1fab8a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 37000, "salaryAnnualMax" : 48000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Medical terminology", "HIPAA regulations", "Patient records maintenance", "Medical records requests", "Medical records management", "Radiology filing", "Radiology filing systems", "HIPAA", "Privacy regulations", "Computer systems", "Medical records software" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306ca6f292fd229cfd5243", "title" : "Director of Health and Wellness", "company" : "Senior Lifestyle", "industry" : "Hospital And Health Care", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Health and Wellness in North Wales, United States, adjusted for industry and company size." }, "location" : "North Wales, PA, United States", "locations" : [ "North Wales", "PA", "United States" ], "certifications" : [ "LPN/LVN or RN license" ], "timestamp" : "2026-06-16T10:05:20.867", "fingerprint" : "84387643cb52efec6e1456a0bbf8d465f79fd2846021539b8cecd8378852ac4e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SeniorLifestyle1/744000132220246-director-of-health-and-wellness", "externalId" : "744000132220246", "industryFunction" : { }, "structuredLocations" : [ { "city" : "North Wales", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.2109404,-75.2782317" } ], "locationText" : "North Wales, Pennsylvania, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "professionalSkills" : [ "Clinical budget management", "Resident assessment", "Care planning", "Staff training", "Regulatory compliance", "Documentation systems management" ], "hardSkillsList" : [ "Clinical documentation", "Budget management", "Staff scheduling", "Resident assessment", "Care plan development", "Staff training programs" ], "hardSkills" : [ { "name" : "Clinical documentation", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Staff scheduling", "level" : "intermediate" }, { "name" : "Resident assessment", "level" : "intermediate" }, { "name" : "Care plan development", "level" : "intermediate" }, { "name" : "Staff training programs", "level" : "intermediate" } ], "majorSkills" : "Resident care standards, Regulatory compliance", "majorSkillsList" : [ "Resident care standards", "Regulatory compliance" ], "coreResponsibilities" : "Direct delivery of care, Coordinate family/resident care conferences, Serve as liaison between residents, families, and staff, Ensure residents are at appropriate levels of care, Manage clinical budget line items, Monitor documentation systems for timeframes, Write and review resident assessments/evaluations, Review resident care-plans, Assess potential residents for Assisted Living level, Perform professional and timely assessments, Schedule and conduct new resident orientation, Provide, plan, schedule, and monitor staff training, Manage and coordinate nursing and assisted living staff, Communicate resident health and safety information, Oversee staff schedules and daily assignments, Maintain a safe working environment, Ensure compliance with state regulatory requirements, Complete and file concern and incident reports, Conduct follow-up on incident reports, Assist in mock surveys, Perform other duties as assigned", "teamCollaboration" : "Liaison between residents, families, and staff; Work with residents, families, and staff; Communicate with staff and families", "domainKnowledge" : "Senior living resident care; Mandatory reporting to State", "domainList" : [ "senior-living-resident-care", "mandatory-reporting-to-state" ], "domainSpecificKnowledge" : [ "Senior living resident care", "Mandatory reporting to State" ], "documentationSkills" : "Clinical documentation; Resident assessments; Care-plans; Incident reports", "continuousLearning" : "Maintain CEU requirements; Attend required training; Attend in-service training; Attend staff meetings", "specialRequirements" : "24/7 on-call clinical support, Clean driving record", "qualificationsBasic" : "LPN/LVN or RN license required, Managed a clinical team, Experience with EMR/EHR systems, Valid driver's license", "qualificationsPreferred" : "Managed and developed complex teams, Hospital setting experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This position is responsible for directing the Health and Wellness Program and ensuring that Senior Lifestyle standards and state requirements for resident care are met. The Director of Health and Wellness will direct staff, ensure regulatory compliance and be responsible for the management of the clinical budget. * Directly oversee the delivery of care to Assisted Living residents to ensure that emotional, physical, psychological and safety needs are met through all program services and activities. * Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Work with residents, families, and other staff to ensure that residents are at appropriate levels of care. * Manage labor costs, supplies, and other line items in clinical budget. * Monitor documentation systems to ensure that all regulatory timeframes for review of assessments and service plans are met and that resident needs are met. Write and review residents’ assessments/evaluations and care-plans with appropriate staff. * Assess/evaluate potential residents for Assisted Living level of care. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary. Schedule and conduct new resident orientation for all Assisted Living Residents. * Provide, plan, schedule, and monitor staff training programs and in-services for the Assisted Living staff including statutory or regulatory required training. Attend all required training, in-service, and staff meetings. * Manage and coordinate the work of all nursing and other assisted living staff, communicating pertinent resident health and safety information. This includes overseeing and/or completing staff schedules monthly and daily assignments. * Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. * Ensure compliance with all state regulatory requirements including mandatory reporting to State. Ensure that all concern and incident reports are completed, filed and that follow-up is conducted appropriately. * Assist and/or perform in mock surveys. * Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers while adhering to all policies, standards and procedures of Company. * Require 24/7 on-call clinical support. * Perform other duties as assigned. ## Qualifications * Managed a clinical team in a senior living or hospital setting. * LPN/ LVN or RN license required. * Must maintain CEU and other state requirements for the position. * Able to manage multiple high-level tasks such as scheduling staff; scheduling care conferences and maintaining communication with staff and families in a professional, positive manner. * Managed and developed complex teams. * Experience with EMR/EHR clinical documentation systems. * Exude energy, passion with a hospitality-focused mindset. * A passion for serving seniors and growing teams. * Always maintain a positive and friendly demeanor toward the residents and your co-workers. * Technology savvy and ability to adapt to a fast-paced environment. * Self-awareness organized and time management skills. * Must have a valid driver’s license with a clean driving record. ## Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.", "summaryDescription" : "Director of Health and Wellness at Senior Lifestyle. Skills: Resident care standards, Regulatory compliance. Direct delivery of care. Coordinate family/resident care conferences", "postedDate" : "2026-06-15T14:37:49.000", "createdAt" : "2026-06-16T00:14:48.543", "lastUpdated" : "2026-06-16T10:05:20.867", "ingestTimestamp" : "2026-06-16T00:14:48.543", "mongoId" : "6a306ca6f292fd229cfd5243", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Clinical documentation", "Budget management", "Staff scheduling", "Resident assessment", "Care plan development", "Staff training programs", "Resident care standards", "Regulatory compliance", "Clinical budget management", "Care planning", "Staff training", "Documentation systems management", "Senior living resident care", "Mandatory reporting to State", "LPN/LVN or RN license" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305568f292fd229cf1f3da", "title" : "Director of Health and Wellness", "company" : "Senior Lifestyle", "industry" : "Hospital And Health Care", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Health and Wellness in North Wales, United States, adjusted for industry and company size." }, "location" : "North Wales, PA, United States", "locations" : [ "North Wales", "PA", "United States" ], "certifications" : [ "LPN/LVN license", "RN license", "CEU requirements" ], "timestamp" : "2026-06-16T10:03:25.749", "fingerprint" : "42a02e3177205f93f6770a75e1f45924a0b68fe57bdfa9192a2b4595721ca0ea", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SeniorLifestyle1/744000132220246-director-of-health-and-wellness", "externalId" : "744000132220246", "industryFunction" : { }, "structuredLocations" : [ { "city" : "North Wales", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.2109404,-75.2782317" } ], "locationText" : "North Wales, Pennsylvania, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "technicalSkills" : "EMR, EHR", "professionalSkills" : [ "Clinical budget management", "Resident assessment", "Care plan development", "Regulatory compliance", "Incident reporting", "Mock surveys" ], "hardSkillsList" : [ "Clinical documentation", "Care coordination", "Budget management", "Staff scheduling" ], "hardSkills" : [ { "name" : "Clinical documentation", "level" : "intermediate" }, { "name" : "Care coordination", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Staff scheduling", "level" : "intermediate" } ], "majorSkills" : "Resident care standards, Clinical budget management", "majorSkillsList" : [ "Resident care standards", "Clinical budget management" ], "coreResponsibilities" : "Direct delivery of care, Coordinate family/resident care conferences, Serve as liaison between residents, families, staff, Ensure residents are at appropriate care levels, Manage clinical budget line items, Monitor documentation systems, Review assessments and service plans, Write resident assessments/evaluations, Review resident care-plans, Assess potential residents for Assisted Living, Perform resident assessments professionally and timely, Schedule new resident orientation, Conduct new resident orientation, Plan staff training programs, Schedule staff training programs, Monitor staff training programs, Provide statutory or regulatory training, Attend required training, Attend in-service meetings, Attend staff meetings, Manage nursing staff work, Coordinate assisted living staff work, Communicate resident health and safety information, Oversee staff schedules, Complete staff schedules, Assign daily tasks, Maintain safe working environment, Prevent accidents, Preserve equipment, Achieve safe working practices, Ensure compliance with state regulatory requirements, Report to State, Complete concern reports, Complete incident reports, File concern reports, File incident reports, Conduct follow-up on reports, Perform mock surveys, Adhere to all policies, Adhere to all standards, Adhere to all procedures", "teamCollaboration" : "Liaison between residents, families, staff; Coordinate with Executive Director; Work with other staff", "domainKnowledge" : "Senior living resident care; State regulatory requirements", "domainList" : [ "senior-living-resident-care", "state-regulatory-requirements" ], "domainSpecificKnowledge" : [ "Senior living resident care", "State regulatory requirements" ], "documentationSkills" : "Clinical documentation; Resident assessments; Service plans; Care-plans; Incident reports", "specialRequirements" : "24/7 on-call clinical support, Valid driver's license, Clean driving record, COVID-19 vaccination proof", "qualificationsBasic" : "LPN/LVN or RN license required, Managed a clinical team, Managed and developed complex teams, Experience with EMR/EHR systems, Valid driver's license", "qualificationsPreferred" : "Experience in a senior living setting, Hospital setting experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This position is responsible for directing the Health and Wellness Program and ensuring that Senior Lifestyle standards and state requirements for resident care are met. The Director of Health and Wellness will direct staff, ensure regulatory compliance and be responsible for the management of the clinical budget. * Directly oversee the delivery of care to Assisted Living residents to ensure that emotional, physical, psychological and safety needs are met through all program services and activities. * Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Work with residents, families, and other staff to ensure that residents are at appropriate levels of care. * Manage labor costs, supplies, and other line items in clinical budget. * Monitor documentation systems to ensure that all regulatory timeframes for review of assessments and service plans are met and that resident needs are met. Write and review residents’ assessments/evaluations and care-plans with appropriate staff. * Assess/evaluate potential residents for Assisted Living level of care. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary. Schedule and conduct new resident orientation for all Assisted Living Residents. * Provide, plan, schedule, and monitor staff training programs and in-services for the Assisted Living staff including statutory or regulatory required training. Attend all required training, in-service, and staff meetings. * Manage and coordinate the work of all nursing and other assisted living staff, communicating pertinent resident health and safety information. This includes overseeing and/or completing staff schedules monthly and daily assignments. * Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. * Ensure compliance with all state regulatory requirements including mandatory reporting to State. Ensure that all concern and incident reports are completed, filed and that follow-up is conducted appropriately. * Assist and/or perform in mock surveys. * Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers while adhering to all policies, standards and procedures of Company. * Require 24/7 on-call clinical support. * Perform other duties as assigned. ## Qualifications * Managed a clinical team in a senior living or hospital setting. * LPN/ LVN or RN license required. * Must maintain CEU and other state requirements for the position. * Able to manage multiple high-level tasks such as scheduling staff; scheduling care conferences and maintaining communication with staff and families in a professional, positive manner. * Managed and developed complex teams. * Experience with EMR/EHR clinical documentation systems. * Exude energy, passion with a hospitality-focused mindset. * A passion for serving seniors and growing teams. * Always maintain a positive and friendly demeanor toward the residents and your co-workers. * Technology savvy and ability to adapt to a fast-paced environment. * Self-awareness organized and time management skills. * Must have a valid driver’s license with a clean driving record. ## Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.", "summaryDescription" : "Director of Health and Wellness at Senior Lifestyle. Skills: Resident care standards, Clinical budget management. Direct delivery of care. Coordinate family/resident care conferences", "postedDate" : "2026-06-15T14:37:49.000", "createdAt" : "2026-06-15T23:44:24.094", "lastUpdated" : "2026-06-16T10:03:25.749", "ingestTimestamp" : "2026-06-15T23:44:24.094", "mongoId" : "6a305568f292fd229cf1f3da", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Clinical documentation", "Care coordination", "Budget management", "Staff scheduling", "Resident care standards", "Clinical budget management", "Resident assessment", "Care plan development", "Regulatory compliance", "Incident reporting", "Mock surveys", "Senior living resident care", "State regulatory requirements", "LPN/LVN license", "RN license", "CEU requirements" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306d6ef292fd229cfd8878", "title" : "Professor of Counselling and Head of Discipline (Art Therapy and Counselling)", "company" : "Western Sydney University", "industry" : "Higher Education", "salary" : { "min" : 220000.0, "max" : 300000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Professor in Education in Parramatta, Australia, adjusted for seniority and industry." }, "location" : "Parramatta, New South Wales, Australia", "locations" : [ "Parramatta", "New South Wales", "Australia" ], "timestamp" : "2026-06-16T08:23:23.512", "fingerprint" : "26db2810d4c37f6f9aa5562b94f5b1d419e97b61c66bee4e6ad1ed26a51639aa", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WesternSydneyUniversity/6000000001155253-professor-of-counselling-and-head-of-discipline-art-therapy-and-counselling-", "externalId" : "6000000001155253", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Parramatta", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8139843,151.0026660" } ], "locationText" : "Parramatta, New South Wales, Australia", "employmentType" : "FULL_TIME", "minimumEducation" : "PhD", "experienceMinYears" : 15, "experienceMaxYears" : 99, "experienceLevel" : "executive", "professionalSkills" : [ "Academic leadership", "Research leadership", "Teaching design", "Work-integrated learning" ], "hardSkillsList" : [ "Art therapy", "Counselling" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Art therapy", "level" : "intermediate" }, { "name" : "Counselling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Art Therapy, Counselling, Academic Leadership", "majorSkillsList" : [ "Art Therapy", "Counselling", "Academic Leadership" ], "coreResponsibilities" : "Shape the profile of Counselling, Strengthen the profile of Counselling, Support the art therapy discipline, Enhance the profile of art therapy", "teamCollaboration" : "Collaborative shaping", "domainKnowledge" : "Creative arts therapies; Person-centred counselling; Arts-in-health practice", "domainList" : [ "creative-arts-therapies", "person-centred-counselling", "arts-in-health-practice" ], "domainSpecificKnowledge" : [ "Creative arts therapies", "Person-centred counselling", "Arts-in-health practice" ], "innovationCreativity" : "Innovative training programs", "qualificationsBasic" : "PhD in a related discipline, Demonstrated excellence in teaching and learning design, Evidence of fostering educational excellence in others, Demonstrated experience in relationships with industry for research and teaching including work-integrated learning, Evidence of being role model for other academics seeking mentoring, guidance, advice and support, Proven leadership of research projects, Leadership of research teams, Success in attracting significant industry funding", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Opportunity [Western Sydney University](https://www.westernsydney.edu.au/) is a premier national and international destination for postgraduate clinical training and research studies in the fields of counselling, psychotherapy and creative arts therapies. Our experienced educators and emerging researchers have developed innovative training programs including a highly successful person-centred counselling program and an award-winning arts-led pedagogy for training art therapists and arts-in-health practitioners. We have written key texts that influence research, clinical education and professional practice, heightening discipline visibility for Arts Therapy and Counselling (ATC) within and beyond the University. Western Sydney University is seeking a Professor of Counselling with an outstanding record of academic leadership to join the Art Therapy and Counselling group within the School of Social Sciences. Beginning with a three year term as Head of Discipline, this is an opportunity to be a leader in collaboratively shaping and strengthening the profile of Counselling as an independent and growing discipline at a key moment of its professionalisation, and to collaboratively support the art therapy discipline to similarly enhance its profile. About You * A PhD in a related discipline. * Demonstrated excellence in teaching and learning design. * Evidence of fostering educational excellence in others. * Demonstrated experience in relationships with industry for research and teaching including work-integrated learning. * Evidence of being role model for other academics seeking mentoring, guidance, advice and support. * Proven leadership of research projects and leadership of research teams. * Success in attracting significant industry funding. Please refer to the [Position Description](https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc9/687f73eddb0ab5ec2c02a323/a80bbdc9-7e22-4c54-9806-764ea3af19e0?r=s3-ap-southeast-2) for full details. Benefits We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing. * Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing. * Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover. * Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity. Application Details Position Enquiries: Direct to Professor Jason Pandya-Wood via J.Pandya-Wood@westernsydney.edu.au Please include the job reference code REF1441T Closing Date: 11:59pm, Friday 17 July 2026 Working Rights: Employer Visa sponsorship will be provided if required. How to Apply: To express your interest in the role, please prepare the following application materials: * A comprehensive academic CV detailing your positions held (with dates), key achievements, education, professional training, qualifications (including dates of completion), and a summary of your research activity and outputs. * Contact details for three referees, including your relationship to each referee and why you have nominated them. Referees will only be contacted after prior consultation with you. * Your earliest possible start date. As part of your online application, you will be asked to respond to screening questions addressing key qualifications, experiences and skills required for this position. Please note that only applications submitted via the University’s online recruitment system will be considered. Belonging at Western We are committed to substantive equality as outlined in our [Equal Opportunity Policy](https://policies.westernsydney.edu.au/document/view.current.php?id=95). We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds. For reasonable adjustments during the application process, please contact [talentacquisitionteam@westernsydney.edu.au](mailto:talentacquisitionteam@westernsydney.edu.au). About Western This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful. Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western. For the latest please visit our [website](https://www.westernsydney.edu.au/) and [LinkedIn](https://www.linkedin.com/school/western-sydney-university/posts/?feedView=all).", "summaryDescription" : "Professor of Counselling and Head of Discipline (Art Therapy and Counselling) at Western Sydney University. Skills: Art Therapy, Counselling, Academic Leadership. Shape the profile of Counselling. Strengthen the profile of Counselling", "postedDate" : "2026-06-15T06:59:39.000", "createdAt" : "2026-06-16T00:14:14.206", "lastUpdated" : "2026-06-16T08:23:23.512", "ingestTimestamp" : "2026-06-16T00:14:14.206", "mongoId" : "6a306d6ef292fd229cfd8878", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Art therapy", "Counselling", "Mentoring", "Art Therapy", "Academic Leadership", "Academic leadership", "Research leadership", "Teaching design", "Work-integrated learning", "Creative arts therapies", "Person-centred counselling", "Arts-in-health practice" ], "skillCount" : 12, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c682b74d8ee00a0902803", "title" : "VP of Customer Success", "company" : "Pearl", "industry" : "Customer Success", "salary" : { "min" : 220000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a VP of Customer Success in the US SaaS industry, adjusted for executive seniority and a remote work model." }, "location" : "United States - Remote", "locations" : [ "United States - Remote" ], "timestamp" : "2026-06-15T09:41:25.386", "fingerprint" : "882ab55def1f0b2ef0ca1374e3cfd482fba223bc0f37e61ed117fabafca6d416", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/pearl/bd882a32-709a-438c-8e86-b2fd12b8596d/application", "externalId" : "bd882a32-709a-438c-8e86-b2fd12b8596d", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Customer Success", "Account management", "Revenue expansion", "Client onboarding", "Adoption strategies", "Partnership management", "Cross-functional collaboration", "Client feedback analysis", "Product improvement", "Channel enablement", "International strategy" ], "hardSkillsList" : [ "NRR", "GRR", "ARR", "Time-to-value" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "NRR", "level" : "intermediate" }, { "name" : "GRR", "level" : "intermediate" }, { "name" : "ARR", "level" : "intermediate" }, { "name" : "Time-to-value", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer Success Strategy, Team Leadership, Client Adoption, Partnership Management", "majorSkillsList" : [ "Customer Success Strategy", "Team Leadership", "Client Adoption", "Partnership Management" ], "coreResponsibilities" : "Develop CS strategy, Execute CS strategy, Ensure clients realize value, Drive NRR, Drive GRR, Drive expansion ARR, Reduce gross churn, Increase expansion ARR, Design scalable programs, Build customer success team, Mentor customer success team, Inspire customer success team, Oversee onboarding sub-teams, Oversee retention sub-teams, Oversee account management sub-teams, Define KPIs, Define goals, Foster collaboration, Deliver seamless onboarding, Ensure customers achieve ROI, Create adoption strategies, Scale CS function, Serve as escalation point, Ensure timely resolution, Ensure client satisfaction, Partner with Sales, Partner with Marketing, Partner with Product, Align tools, Align data, Align best practices, Collect client feedback, Analyze client feedback, Analyze usage data, Improve retention outcomes, Improve expansion outcomes, Deliver NPS improvement, Deliver retention improvement, Deliver referral rate improvement, Translate client insights, Support channel partners, Support technology partners, Provide partner training, Provide partner enablement, Represent Pearl in partner meetings, Champion customer's voice, Inform roadmap, Inform service delivery, Inform learning, Inform enablement, Develop retention programs, Develop expansion programs, Represent Pearl at events, Own international CS outcomes, Execute regional strategies, Protect international ARR, Grow international ARR", "teamCollaboration" : "Customer Success, Sales, Marketing, Product; SMB and Enterprise CS teams; Product and Engineering; Channel and technology partners", "domainKnowledge" : "Dental AI platform; Dental practices; Dental labs; Dental insurers; SaaS technology; Recurring revenue models", "domainList" : [ "dental-ai-platform", "dental-practices", "dental-labs", "dental-insurers", "saas-technology", "recurring-revenue-models" ], "domainSpecificKnowledge" : [ "Dental AI platform", "Dental practices", "Dental labs", "Dental insurers", "SaaS technology", "Recurring revenue models" ], "toolProficiency" : [ "Learning management systems", "AI driven tools" ], "communicationSkills" : "Stakeholder management", "continuousLearning" : "Professional development opportunities", "innovationCreativity" : "AI innovations", "specialRequirements" : "Willingness to travel", "outcomesObjectives" : "Own customer base; Directly drive NRR; Ensure clients realize value; Deliver exceptional client outcomes; Deliver client retention; Deliver sustained revenue expansion; Achieve measurable reductions in gross churn; Achieve increases in expansion ARR; Achieve measurable ROI quickly; Achieve defined time-to-value targets; Build trusted relationships; Ensure customer satisfaction; Ensure customers realize value proposition; Improve overall customer journey; Own GRR; Own NRR; Own ARR; Own time-to-value; Continuously improve retention; Continuously improve expansion; Deliver NPS improvement; Deliver retention improvement; Deliver referral rate improvement; Drive adoption; Drive retention; Ensure joint success; Inform roadmap; Inform service delivery; Inform learning; Inform enablement; Protect international ARR; Grow international ARR", "qualificationsBasic" : "Proven leadership experience in Customer Success, Demonstrated track record of owning and growing customer base, Track record managing enterprise and SMB accounts, Deep understanding of recurring revenue models, Deep understanding of customer lifecycle metrics, Exceptional leadership skills, Exceptional communication skills, Exceptional stakeholder management skills, Strategic mindset, Hands-on execution ability", "qualificationsPreferred" : "Dental or medical background is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Pearl Pearl is transforming dentistry through artificial intelligence. Our FDA-cleared AI platform powers dental practices, labs, and insurers worldwide — helping clinicians diagnose more accurately, operate more efficiently, and deliver better care. With a $500B global market and over a million dental practices to serve, we're just getting started. As revenue-first leader, the VP of Customer Success will own Pearl’s customer base and directly drive NRR. The leader will ensure clients across all segments realize the full value of our AI innovations, overseeing all customer success initiatives to deliver exceptional client outcomes, strong retention, and sustained revenue expansion. Key Responsibilities Customer Success Strategy - Develop and execute a comprehensive revenue-oriented CS strategy, ensuring all clients realize the full value of Pearl’s products; Own NRR, GRR, and expansion ARR as primary business metrics aligned with Pearl’s growth targets. - Achieve measurable reductions in gross churn and increases in expansion ARR by designing scalable programs using automation, learning management systems, and AI driven tools. Team Leadership and Development - Build, mentor, and inspire a high-performing customer success team, overseeing onboarding, retention, and account management sub-teams with a strong client-first mindset. - Define clear KPIs, goals, and success metrics; foster collaboration across Customer Success, Sales, Marketing, and Product. Client Onboarding and Adoption - Partner with implementation and technical support teams to deliver seamless onboarding, ensuring customers achieve measurable ROI quickly after activation. - Create tailored adoption strategies with defined time-to-value targets for different customer segments. Partnership Management - Scale the Customer Success function through technology, automation, and strategic resourcing; build trusted relationships with KOL and key clients. - Serve as the escalation point for major client issues, ensuring timely resolution and satisfaction. Cross-Functional Collaboration - Partner closely with Sales, Marketing, and Product to ensure customers realize Pearl's value proposition across their full lifecycle. - Align tools, data, and best practices between SMB and Enterprise Customer Success teams, sharing insights to improve the overall customer journey. Feedback and Continuous Improvement - Own GRR, NRR, ARR, and time-to-value by segment as primary success metrics; collect and analyze client feedback and usage data to continuously improve retention and expansion outcomes. - Deliver measurable improvement in NPS, retention, and referral rates through systematic feedback loops- including NPS surveys, focus groups, and post launch reviews; collaborate with Product and Engineering to translate client insights into product improvements that drive adoption and retention. Partner Success & Customer Advocacy - Support channel and technology partners with training, enablement, and resources; represent Pearl in partner meetings to ensure joint success. - Champion the customer's voice across the company, ensuring feedback informs roadmap, service delivery, and ongoing learning and enablement. Marketing, Promotion & International Expansion - Partner with Marketing to develop retention and expansion campaigns; represent Pearl at key industry events, trade shows, and conferences. - Own Pearl's international CS outcomes- executing tailored regional strategies that protect and grow international ARR. What You'll Need to Succeed - Proven leadership experience in Customer Success within SaaS technology, with a demonstrated track record of owning and growing NRR; dental or medical background is a plus, but not a requirement. - Strong track record managing enterprise and SMB accounts with measurable revenue impact and deep understanding of recurring revenue models and customer lifecycle metrics. - Exceptional leadership, communication, and stakeholder management skills with a strategic mindset and hands-on execution ability. - Passion for technology and innovation in dental care; willingness to travel and operate across multiple time zones. What We Offer - Competitive compensation and benefits, flexible uncapped PTO, and professional development opportunities. - Remote-first work environment, with preference for candidates based near Pearl's office hubs in Los Angeles, San Francisco, Salt Lake City, or New York City.", "summaryDescription" : "VP of Customer Success at Pearl. Skills: Customer Success Strategy, Team Leadership, Client Adoption, Partnership Management. Develop CS strategy. Execute CS strategy", "createdAt" : "2026-06-14T09:21:38.650", "lastUpdated" : "2026-06-15T09:41:25.386", "ingestTimestamp" : "2026-06-14T09:21:38.650", "mongoId" : "6a2c682b74d8ee00a0902803", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "NRR", "GRR", "ARR", "Time-to-value", "Leadership", "Mentoring", "Customer Success Strategy", "Team Leadership", "Client Adoption", "Partnership Management", "Customer Success", "Account management", "Revenue expansion", "Client onboarding", "Adoption strategies", "Partnership management", "Cross-functional collaboration", "Client feedback analysis", "Product improvement", "Channel enablement", "International strategy", "Dental AI platform", "Dental practices", "Dental labs", "Dental insurers", "SaaS technology", "Recurring revenue models", "Learning management systems", "AI driven tools" ], "skillCount" : 29, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c962374d8ee00a098ebf1", "title" : "Head of Customer Success", "company" : "Banyan Software", "industry" : "SaaS", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Head of Customer Success in the UK, adjusted for executive seniority and the SaaS industry in Croydon." }, "location" : "Croydon, England, United Kingdom", "locations" : [ "Croydon", "England", "United Kingdom" ], "timestamp" : "2026-06-15T06:44:23.769", "fingerprint" : "10bc793a5196304c1431bc01787ee87bfc629d326cae764254c09b37c0b3f9d8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/banyansoftware/jobs/5142643007", "externalId" : "5142643007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Croydon", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.3713049,-0.1019570" } ], "locationText" : "Croydon, England, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Process design", "Commercial risk" ], "hardSkillsList" : [ "Customer delivery", "Change management", "Incident management" ], "hardSkills" : [ { "name" : "Customer delivery", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" } ], "majorSkills" : "Customer success, Customer delivery, Process design", "majorSkillsList" : [ "Customer success", "Customer delivery", "Process design" ], "coreResponsibilities" : "Own end-to-end customer delivery outcomes, Set standards on key measures, Hold business to account, Lead new customer implementations, Define implementation methodology, Run implementation methodology, Coordinate cross-functional resource, Secure delivery commitments, Track variance, Escalate variance, Design process, Operationalize process, Push back on vague scope, Flag commercial risk, Partner on commercial conversations, Own incident reports, Produce incident reports, Circulate incident reports, Drive corrective action, Challenge internal-convenience-first thinking, Partner on commercial priorities, Partner on strategic direction, Build the function, Recruit PMs, Contract with PMs, Recruit CSMs, Contract with CSMs", "teamCollaboration" : "Cross-functional work; Leadership team; Secure commitments from function; Partner with Account Management; Partner with CCO; Partner with CEO", "projectManagementSkills" : [ "Implementation methodology" ], "domainKnowledge" : "Travel software", "domainList" : [ "travel-software" ], "domainSpecificKnowledge" : [ "Travel software" ], "documentationSkills" : "Incident reports", "continuousLearning" : "Pluralsight; Books", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "2 days in office", "outcomesObjectives" : "On-time delivery; On-scope delivery; Escalation reduction; NPS uplift; Post-project CSAT", "qualificationsBasic" : "Built customer delivery function, Drive outcomes through commitments, Honest with business", "qualificationsPreferred" : "Comfortable driving outcomes through commitments, Comfortable driving outcomes through process design", "workSiteFlexibility" : "Hybrid", "rawDescription" : "Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. About intuitive intuitive is an innovative, dynamic, travel software company based in Croydon, South London. Through inspiring use of new technology and vast industry experience intuitive have redefined how technology can support and drive forward the business of the key sectors in the travel industry; tour operators, OTAs and accommodation wholesalers. intuitive offers its customers a powerful end-to-end reservation platform (through its main product iVector) that delivers key benefits to its target customers enabling them to focus on what they do best. Be it tools to enable tour operators to maximise revenue from its directly contracted product or best in class supplier integrations that enable OTAs and bed banks to sell more products to more people or fast, highly-relevant search results to maximise conversion and simplify booking processes iVector delivers. Role Overview We're looking for a Head of Customer Success to own customer delivery outcomes end-to-end, across new customer implementations, ongoing change requests, incidents, and the cross-functional work that holds it all together. This is a senior leadership role and a newly created role. You'll inherit a footprint and the freedom - and responsibility - to design how it should work. You'll join the leadership team, report to the CEO. We're at a tipping point on customer experience. Customers tell us we're skilled and committed, but the experience is inconsistent, slow, and can require too much chasing. Our NPS measurement makes that explicit, especially at executive level in our largest customer base. You won't have hierarchical authority over Dev, Product, Operations, Engineering or Support. You’ll form part of the leadership team, secure commitments from each function, and have the licence to escalate when those commitments slip.. Where the operating model is missing or weak, you'll design it and put it into operation. Account Management owns the relationship and the commercials with our customers; you own delivery and outcome stability. This role suits someone who has built a customer delivery function before, who's comfortable driving outcomes through commitments and process design rather than org-chart power, who can be honest with the business when it's prioritising internal convenience over customer outcome, and who wants real ownership in a growing software business. Key Responsibilities Customer Delivery Outcomes Own end-to-end customer delivery outcomes for iVector across new and existing customers Set and hold standards on key measures - on-time/on-scope delivery, escalation reduction, NPS uplift, and post-project CSAT Hold the business to account on delivery commitments New Customer Implementations Lead new customer implementations from kick-off through go-live - scope, plan, milestones, steering and external communications Define and run our implementation methodology Coordinate cross-functional resource and secure delivery commitments from each function Existing Customers track and escalate variance Where process is missing or weak, design it with the function and operationalise Scope, Commercials push back on vague briefs; flag commercial risk early before it becomes a retrospective ask Partner with Account Management on customer-facing commercial conversations Own incident reports - produce, circulate, drive corrective action Strategy challenge internal-convenience-first thinking Partner with the CCO on commercial priorities and the CEO on strategic direction Build the function - recruit or contract with PMs and CSMs to increase capacity as demand grows Our Values Candour Follow through Creative agility Positive energy Team player Key Benefits of working at intuitive 25 days annual leave entitlement rising to 27 after two years, plus bank holidays Free access to gym and gym classes on-site Private medical insurance, incl Virtual GP, mental health support, Working Body physio and more Company pension scheme Access to Perkbox - discounts on days out, gyms, restaurants, retail, plus Employee Assistance Programme and freebies Flexible working hours Hybrid office/remote working environment - dependent on business requirements - currently 2 days in the office expected Cafe on-site Selection of fresh fruit available daily, with \"beer o'clock\" once a week Access to any training resources e. g. Pluralsight, books Season ticket loan (interest free, paid over 12 months) Opportunity to buy or sell up to 5 days’ holiday Leave on demand days (up to 3 days a year out of holiday entitlement – must be taken in single days) Recommend a friend (£500 per successful referral, paid after completion of probation) Access to the Cycle to Work scheme Regular social events (NB. With the exception of annual leave, all benefits are non-contractual and subject to change at any time) Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.", "summaryDescription" : "Head of Customer Success at Banyan Software. Skills: Customer success, Customer delivery, Process design. Own end-to-end customer delivery outcomes. Set standards on key measures", "postedDate" : "2026-06-14T09:02:34.934", "createdAt" : "2026-06-14T09:02:34.934", "lastUpdated" : "2026-06-15T06:44:23.769", "ingestTimestamp" : "2026-06-14T09:02:34.934", "mongoId" : "6a2c962374d8ee00a098ebf1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Customer delivery", "Change management", "Incident management", "Customer success", "Process design", "Commercial risk", "Implementation methodology", "Travel software" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Executive", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c91ae74d8ee00a0983cbc", "title" : "Head of Customer Care", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Customer Care in FinTech in Cardiff, UK, adjusted for seniority and company size." }, "location" : "Cardiff, Wales, United Kingdom", "locations" : [ "Cardiff", "Wales", "United Kingdom" ], "timestamp" : "2026-06-15T11:54:45.612", "fingerprint" : "3043406d0165c2f099eb7687ef3aebd6c2024155ef97602a98e95ff52126443d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8588515002", "externalId" : "8588515002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cardiff", "state" : "Wales", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4816546,-3.1791934" } ], "locationText" : "Cardiff, Wales, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Complaints handling", "Payment operations" ], "hardSkills" : [ { "name" : "Complaints handling", "level" : "intermediate" }, { "name" : "Payment operations", "level" : "intermediate" } ], "majorSkills" : "Customer care strategy, Complaints management, Payment operations", "majorSkillsList" : [ "Customer care strategy", "Complaints management", "Payment operations" ], "coreResponsibilities" : "Build and lead a high-performing team, Champion engagement, recognition, and team development, Develop, own, and embed a best-in-class vulnerable customer, Act as the internal subject matter expert on, Provide guidance to business stakeholders, Influence product and process design, Lead end-to-end complaints handling, Ensure timely, fair, and well-evidenced resolutions, Oversee the payment operations function, Ensure customer payment queries are resolved, Ensure customer payment disputes are resolved, Ensure payment processing issues are resolved, Drive operational excellence, Leverage technology to streamline processes, Enhance the customer experience", "teamCollaboration" : "Working with senior stakeholders; Working with regulatory counterparts", "domainKnowledge" : "Regulated financial services; FCA Consumer Duty; DISP complaints-handling rules; Vulnerability guidance", "domainList" : [ "regulated-financial-services", "fca-consumer-duty", "disp-complaints-handling-rules", "vulnerability-guidance" ], "domainSpecificKnowledge" : [ "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "communicationSkills" : "Influencing stakeholders", "continuousLearning" : "Professional development; Annual Learning and Wellbeing Budget", "innovationCreativity" : "Pilot new ideas fast", "problemSolvingSkills" : "Root cause analysis; Evidence-based decisions", "outcomesObjectives" : "Deliver good outcomes for customers", "qualificationsBasic" : "Significant experience in customer operations, Expertise in complaints, Expertise in vulnerability, Expertise in payment operations, Deep understanding of FCA Consumer Duty, Deep understanding of DISP complaints-handling rules, Deep understanding of vulnerability guidance (FG21/1), Proven track record of building high-performing teams, Analytical skills, Excellent communicator, Excellent influencer", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Cardiff | \uD83C\uDFE2 3 days per week in office Customer Care/Customer Operations \uD83D\uDE80 Customer Care is a brand new team for us, and you’ll be the first hire! You’ll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations. What You’ll Be Doing \uD83D\uDDC3️ Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability. Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose. Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap. Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design. Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements. Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately. Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For \uD83D\uDD0E A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations. A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1). A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment. Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions. An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts. Interview Process \uD83E\uDD1D Stage 1: 30 minutes with a Talent Partner Stage 2: 60 minutes with the Customer Operations Director Stage 3: 60 minutes with our Lead People Partner and another Head of Stage 4: Good To Great interview with a member of our C-Suite Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Head of Customer Care at Capital on Tap. Skills: Customer care strategy, Complaints management, Payment operations. Build and lead a high-performing team. Champion engagement, recognition, and team development", "postedDate" : "2026-06-14T03:21:28.097", "createdAt" : "2026-06-14T03:21:28.097", "lastUpdated" : "2026-06-15T11:54:45.612", "ingestTimestamp" : "2026-06-14T03:21:28.097", "mongoId" : "6a2c91ae74d8ee00a0983cbc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Complaints handling", "Payment operations", "Customer care strategy", "Complaints management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30867df292fd229c080c3d", "title" : "Director of Digital Customer Experience & AI", "company" : "Banyan Software", "industry" : "SaaS", "salary" : { "min" : 200000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Digital Customer Experience & AI in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T14:47:56.860", "fingerprint" : "0cc94726fdf48675e19addf255a03e4d1ce210f0e0f5383847d7a6deb7c254d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/banyansoftware/jobs/5163577007", "externalId" : "5163577007", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : true, "rawDescription" : "Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. Director of Digital Customer Experience from answering questions to guiding workflows and executing tasks within our Microsoft Dynamics 365 Business Central– based platform. We are seeking a Director of Intelligent Customer Experience to lead the strategy, design, and continuous improvement of AI-powered customer interactions across the Loan Vision ecosystem. This role will own LV Luna not just as a platform, but as a customer-facing experience layer that shapes how clients learn, operate, and succeed with our solution. This is a techno-functional leadership role sitting within Customer Success, responsible for translating AI capabilities into practical, secure, and intuitive customer experiences. The ideal candidate blends customer empathy, process design, and technical fluency to deliver meaningful outcomes, not just technology. What You’ll Own • The end-to-end AI-driven customer experience, with LV Luna as a core interaction layer • Adoption, quality, and effectiveness of AI-assisted workflows across customers and internal teams • A scalable operating model for designing, testing, and improving AI-driven experiences (“AgentOps”) • The evolution of LV Luna from support assistance to workflow execution and operational enablement Key Responsibilities Customer Experience Strategy delivering real outcomes for customers and setting Loan Vision apart in the market. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.", "summaryDescription" : "Director of Digital Customer Experience & AI at Banyan Software", "postedDate" : "2026-06-16T01:21:40.493", "createdAt" : "2026-06-16T01:21:40.493", "lastUpdated" : "2026-06-16T14:47:56.860", "ingestTimestamp" : "2026-06-16T01:21:40.493", "mongoId" : "6a30867df292fd229c080c3d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ce8a074d8ee00a0a6b55e", "title" : "Director of Customer Success", "company" : "Zello", "industry" : "Sales", "salary" : { "min" : 185000.0, "max" : 265000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Director of Customer Success in Austin, TX, with adjustments for the technology industry and company size." }, "location" : "Austin, Texas", "locations" : [ "Austin, Texas" ], "timestamp" : "2026-06-15T05:19:50.128", "fingerprint" : "4dfb794e62dc7e7bbafc1dc070642c143c5f48445966f2a1ebe137ffe9ece85b", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/zello/aa0cf326-8765-4dcd-adc5-4599fbf0e314/application", "externalId" : "aa0cf326-8765-4dcd-adc5-4599fbf0e314", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Account management", "Customer success", "Forecasting", "Renewal management", "Expansion management", "Stakeholder management", "Team leadership", "Process improvement" ], "hardSkillsList" : [ "Renewal forecasting", "Expansion forecasting", "Customer health scoring", "Risk scoring", "Account planning" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Renewal forecasting", "level" : "intermediate" }, { "name" : "Expansion forecasting", "level" : "intermediate" }, { "name" : "Customer health scoring", "level" : "intermediate" }, { "name" : "Risk scoring", "level" : "intermediate" }, { "name" : "Account planning", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Success, AI implementation, Team building, NRR growth", "majorSkillsList" : [ "Customer Success", "AI implementation", "Team building", "NRR growth" ], "coreResponsibilities" : "Own NRR number end-to-end, Lead and develop CSMs and Account Managers, Involve in largest strategic accounts, Design and implement AI-driven workflows, Partner with Sales on expansion deals, Partner with Product on feedback loops, Partner with Marketing on customer storytelling, Build customer health systems, Build forecasting systems, Run executive QBRs, Lead at-risk save plays, Establish operating cadences", "teamCollaboration" : "Partner with Sales; Partner with Product; Partner with Marketing", "domainKnowledge" : "Push-to-talk technology; Frontline worker communication; Crisis communication", "domainList" : [ "push-to-talk-technology", "frontline-worker-communication", "crisis-communication" ], "domainSpecificKnowledge" : [ "Push-to-talk technology", "Frontline worker communication", "Crisis communication" ], "communicationSkills" : "Executive QBRs; Customer storytelling", "documentationSkills" : "Account plans", "innovationCreativity" : "AI-first operating model; AI-driven workflows", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "outcomesObjectives" : "Hit FY27 NRR target; Establish renewal and expansion forecasting model; Ship AI-first operating model; Ensure strategic accounts have living account plans; Scale team from 5 to 6+; Launch customer health system", "qualificationsBasic" : "Owned multi-million dollar renewal and expansion number, Reshaped Customer Success function with AI or automation, Lead from the front on biggest accounts, Credible with VP+ enterprise stakeholders, Operate fluidly across Sales, Product, and Marketing, See customer outcomes as personal accountability, Articulate AI-native Customer Success, Austin-based or open to relocating", "qualificationsPreferred" : "AI-native CS function build experience", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions. ABOUT ZELLO Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders. And this is where you come in. We're hiring a Director of Customer Success to build an AI-native CS function that compounds NRR, turning every strategic account into a multi-year, expanding partnership. This role reports to the CRO and owns the renewal, expansion, and strategic account motion for our enterprise customer base. AFTER A SUCCESSFUL FIRST YEAR, YOU WILL - Have hit our FY27 NRR target by establishing a renewal and expansion forecasting model with under 10% variance from actuals. - Have shipped an AI-first operating model with at least three CS workflows (account planning, renewal risk scoring, QBR prep) running with AI in the loop, freeing material team capacity. - Have ensured the top 20 strategic accounts have living account plans with documented expansion pipeline, owned by named CSMs. - Have scaled the team from 5 to 6+ without quality drop — hiring, onboarding, and raising performance standards. - Have launched a customer health system that flags renewal risk 90+ days before contract end, integrated with the broader data stack. WHAT YOU'LL DO - Own the NRR number end-to-end across renewals, expansion, and at-risk save motions. - Lead and develop a team of 5–6+ CSMs and Account Managers, with active player-coach involvement in the largest strategic accounts. - Design and implement AI-driven workflows that reshape how CS operates — not just bolt AI onto existing process. - Partner closely with Sales on expansion deals, Product on feedback loops, and Marketing on customer storytelling. - Build the customer health and forecasting systems that give leadership a 90-day forward view of renewal risk. - Run executive QBRs with our largest accounts and lead at-risk save plays personally. - Establish the operating cadences (account reviews, forecast calls, save plans) that scale with the team. WHO YOU ARE - You've personally owned a multi-million-dollar renewal and expansion number and can talk forecasting, churn signals, and expansion motion with detail. - You've reshaped a Customer Success function with AI or automation — not adopted tools, but rebuilt the workflow. - You lead from the front: you're still active on the biggest accounts while raising the bar across your team. - You're credible with VP+ enterprise stakeholders and can save a renewal personally when it matters. - You operate fluidly across Sales, Product, and Marketing, reducing friction for everyone you partner with. - You see customer outcomes as personal accountability — you chase the why behind every churn, and you don't sandbag the forecast. - You can articulate what AI-native Customer Success looks like — to your team, to customers, and to the board. - You're Austin-based or open to relocating to Austin. THIS ROLE IS NOT - A pure individual contributor role — you'll be managing and developing a team. - A steward role — we're not looking for someone to operate the existing playbook; we're hiring you to rebuild it. - An exclusively renewal- or exclusively expansion-focused role — you own both. - A role where AI is treated as a buzzword — we expect concrete reshaping of how CS operates. We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company without a ping-pong table and free snacks in our break room. Join us! Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.", "summaryDescription" : "Director of Customer Success at Zello. Skills: Customer Success, AI implementation, Team building, NRR growth. Own NRR number end-to-end. Lead and develop CSMs and Account Managers", "createdAt" : "2026-06-14T03:39:59.089", "lastUpdated" : "2026-06-15T05:19:50.128", "ingestTimestamp" : "2026-06-14T03:39:59.089", "mongoId" : "6a2ce8a074d8ee00a0a6b55e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 185000, "salaryAnnualMax" : 265000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Renewal forecasting", "Expansion forecasting", "Customer health scoring", "Risk scoring", "Account planning", "Leadership", "Customer Success", "AI implementation", "Team building", "NRR growth", "Account management", "Customer success", "Forecasting", "Renewal management", "Expansion management", "Stakeholder management", "Team leadership", "Process improvement", "Push-to-talk technology", "Frontline worker communication", "Crisis communication" ], "skillCount" : 21, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30559df292fd229cf20520", "title" : "Manager of Communications and Public Relations", "company" : "Dunkin’ Joy in Childhood Foundation", "industry" : "Food & Beverage", "salary" : { "min" : 77998.0, "max" : 153109.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T13:05:54.647", "fingerprint" : "c017d2e03e90b09b635aaaa21352ea137c0958cb3a180dfe807fa89e7f29cf00", "source" : "workday", "language" : "en", "applyUrl" : "https://inspirebrands.wd5.myworkdayjobs.com/InspireCareers/job/Boston-Support-Center/Manager-of-Communications-and-Public-Relations---Dunkin--Joy-in-Childhood-Foundation_JR40632", "externalId" : "JR40632", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Canton", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.1584324,-71.1447732" } ], "locationText" : "Canton, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Project management", "Interpersonal skills", "Active listening", "Creative writing", "Facilitation skills", "Relationship management", "Time management", "Organizational skills" ], "hardSkillsList" : [ "Social media strategy", "Content creation", "Video development", "Speaking program development" ], "hardSkills" : [ { "name" : "Social media strategy", "level" : "intermediate" }, { "name" : "Content creation", "level" : "intermediate" }, { "name" : "Video development", "level" : "intermediate" }, { "name" : "Speaking program development", "level" : "intermediate" } ], "majorSkills" : "Communications strategy, Public relations strategy, Content management, Social media management", "majorSkillsList" : [ "Communications strategy", "Public relations strategy", "Content management", "Social media management" ], "coreResponsibilities" : "Lead creation of all internal and external communications, Help establish national and local communications strategies, Support communications strategies for national fundraising activities, Manage the Foundation website, Develop social media content plan, Oversight of a social media contractor, Support in-restaurant campaigns, Prepare internal readiness materials, Prepare external communications, Work closely with internal team, Work closely with Dunkin’ marketing and PR, Work closely with local agencies, Work closely with non-profit partners, Lead video development, Lead speaking program development, Refine existing communication methods, Refine existing communication approach, Support the Foundation’s national PR strategy, Coordinate with the Foundation’s PR agency, Liaise with local PR agencies, Plan Foundation events and celebrations, Create turnkey PR toolkits, Develop creative communications strategies, Collaborate on creation of board meeting presentations, Collaborate on creation of Annual Meeting presentations, Assist in briefing and development process, Develop opportunities for integration into brand marketing calendar, Collaborate with Dunkin’ brand marketing team, Work with the business analytics team, Develop strategic plans, Oversee social media channels, Develop social media strategy, Develop social media calendar", "teamCollaboration" : "Cross-functional teams; Foundation staff; Board members; Dunkin’ marketing; Dunkin’ PR; Partnership teams; Volunteers; Agencies; Local agencies; Non-profit partners; Regional field marketing teams; Dunkin’ PR team; Business analytics team", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Non-profit sector", "domainList" : [ "non-profit-sector" ], "domainSpecificKnowledge" : [ "Non-profit sector" ], "toolProficiency" : [ "Social media platforms" ], "communicationSkills" : "Internal communications; External communications; Board communications; Employee communications; Social media content; In-restaurant campaigns; Fundraising events; Grant programs; Marketing programs; National marketing partnerships; Community activations; PR toolkits", "documentationSkills" : "Drafting; Editing; Curating content; Internal readiness materials; External communications", "innovationCreativity" : "Identifying new, innovative ways to share stories", "problemSolvingSkills" : "Problem solve potential root causes", "qualificationsBasic" : "4 Year Degree Preferred, 5+ years relevant experience, Demonstrated experience developing internal and external communications strategies, Original writing samples required, Ability to work effectively and collaboratively as a team member, Ability to recognize escalating trends and problem solve potential root causes", "qualificationsPreferred" : "Experience in the non-profit sector, Preference is given to candidates who can work from our Canton, MA headquarters", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This position will play a key role in shaping and executing national and regional communications and public relations strategies for the Dunkin' Joy in Childhood Foundation. Reporting to and collaborating closely with the Director, this role will oversee the development, management, and distribution of communications to enhance the Foundation’s mission. This Manager role will work cross-functionally with Foundation staff, board members, as well as Dunkin’ marketing, PR, partnership teams, volunteers, and agencies to ensure consistent and effective communication to both internal and external audiences. This role will require strong project management skills, as he/she will be responsible for drafting, editing, and curating content, while also identifying new, innovative ways to share the Foundation's impactful stories. Preference is given to candidates who can work from our Canton, MA headquarters. **Responsibilities:** **Communications:** * In partnership with the team, lead the creation of all internal and external communications including the Foundation’s annual report, quarterly newsletters, as well as Board and employee communications * Help establish national and local communications strategies for the Dunkin’ Joy in Childhood Foundation with the support of the Director and national PR agency * Support communications strategies for national in-restaurant fundraising activities and campaigns * Manage the Foundation website by creating pages, designing layouts, and regularly updating content to ensure current and relevant information * Develop social media content plan and oversight of a social media contractor * Support in-restaurant campaigns, including drafting comprehensive communications plans, for Dunkin’ Iced Coffee Day, BARK partnership, and the annual month-long icon program. Includes the preparation of internal readiness materials and external communications. * Work closely with internal team, Dunkin’ marketing and PR, local agencies, and non-profit partners (hospitals, food banks, etc.) on communication efforts * Lead video development and speaking program development for fundraising events * Refine existing communication methods and approach with regional field marketing teams and PR agencies **Public Relations:** * Support the Foundation’s national PR strategy by collaborating with the Dunkin’ PR team and coordinating with the Foundation’s PR agency to ensure increased awareness of the Foundation’s mission and activities * Liaise with local PR agencies to plan Foundation events and celebrations * Create turnkey PR toolkits for local PR agency execution of Foundation marketing programs, fundraisers, Signature Program events and grant celebrations * Develop and lead creative communications strategies for the Foundation’s national signature programs and regional grant programs **Content Management: ** * Collaborate with team on the creation of quarterly Board meeting presentations and Annual Meeting presentations * Assist in the briefing and development process of all Foundation marketing programs, including content for in-store and out-of-store asset development * Develop opportunities for seamless integration of the Foundation into the brand marketing calendar * Collaborate with the Dunkin’ brand marketing team on the launch and promotion of major national marketing partnerships as well as regional fundraising and community activations * Work with the business analytics team to develop strategic plans that drive Dunkin’ goals and the Foundation mission * Oversee social media channels, including Facebook, Instagram, and LinkedIn, including strategy and calendar development **Requirements:** * 4 Year Degree Preferred * 5+ years of relevant experience strongly preferred * Demonstrated experience developing internal and external communications strategies, with a preference for experience in the non-profit sector * Original writing samples required * Demonstrated experience developing internal and external communications strategies, with a preference for experience in the non-profit sector * A self-starter with the ability to set priorities, multi-task and remain focused within a rigorous, fast-paced and quickly changing environment * Exemplary interpersonal, active listening, creative writing, transcribing, and facilitation skills * Adept in navigating and managing complex communication and public relations matters * Solid project management skills with the ability to stay on track while working on various simultaneous projects * Proven track record of successfully introducing and implementing communication programs for external or internal audiences * Working knowledge of social media best practices and ability to set a social media strategy/calendar and pivot as needed * Ability to navigate ambiguity and resolve conflicts effectively while staying open to constructive feedback for continuous performance improvement * Ability to work effectively and collaboratively as a team member with strong relationship management, time management and organizational skills * Ability to recognize escalating trends and problem solve potential root causes Salary: 77,998 - 153,109 per year The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.", "summaryDescription" : "Manager of Communications and Public Relations at Dunkin’ Joy in Childhood Foundation. Skills: Communications strategy, Public relations strategy, Content management, Social media management. Lead creation of all internal and external communications. 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maximize customer retention, Build strategies to maximize lifetime value, Reduce churn, Identify upsell opportunities, Identify cross-sell opportunities, Lead Executive Briefing Center strategy, Deepen relationships with key customers, Deepen relationships with C-suite stakeholders, Lead global team, Scale global team, Meet growing demand, Mentor reporting leadership team, Empower reporting leadership team, Deliver exceptional service, Achieve strategic objectives, Foster culture of excellence, Foster culture of collaboration, Foster culture of innovation, Focus on career development, Focus on cross-functional alignment, Own customer success KPIs, Collaborate with finance teams, Collaborate with product teams, Collaborate with sales teams, Align customer success initiatives, Partner with commercial teams, Partner with leadership, Ensure alignment of go-to-market plans, Ensure execution of go-to-market plans, Facilitate partnership with Sales, Support renewals, Support account growth", "teamCollaboration" : "Cross-functional alignment; Partner with Sales; Partner with finance; Partner with product; Partner with commercial teams; Partner with leadership", "domainKnowledge" : "Financial services; Regulated industries; SaaS business models; Customer lifecycle management; Subscription revenue dynamics; Enterprise contracts; Revenue recognition; SaaS financial models; Pricing strategies", "domainList" : [ "financial-services", "regulated-industries", "saas-business-models", "customer-lifecycle-management", "subscription-revenue-dynamics", "enterprise-contracts", "revenue-recognition", "saas-financial-models", "pricing-strategies" ], "domainSpecificKnowledge" : [ "Financial services", "Regulated industries", "SaaS business models", "Customer lifecycle management", "Subscription revenue dynamics", "Enterprise contracts", "Revenue recognition", "SaaS financial models", "Pricing strategies" ], "communicationSkills" : "Executive presentations; C-suite engagement", "innovationCreativity" : "Groundbreaking innovation; New challenges", "specialRequirements" : "Frequent travel", "outcomesObjectives" : "Drive enterprise success; Maximize customer retention; Maximize lifetime value; Reduce churn; Achieve strategic objectives; Support renewals; Support account growth", "qualificationsBasic" : "15+ years senior leadership experience, Proven success leading customer success teams, Deep understanding SaaS business models, Expertise implementing global service models, Excellent leadership skills, Excellent communication skills, Excellent interpersonal skills, Financial Acumen, Experience negotiating enterprise contracts, Experience designing enterprise contracts, Experience with revenue recognition, Experience aligning CS metrics with financial outcomes, Demonstrated SaaS success in financial services, Demonstrated SaaS success in regulated industries", "qualificationsPreferred" : "SaaS or technology sectors experience, Scaling teams and strategies across multiple regions, Subscription revenue dynamics knowledge, Financial services industry experience, Other regulated industries experience, Healthcare industry experience", "remoteFriendly" : true, "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As Global Head of Customer Success, you will lead this mission-critical function as the voice of the customer at the executive level. Global Relay’s product portfolio and customer base have grown exponentially, which requires our service model to evolve. This role will drive strategic direction for 20,000+ customers (multi-9 figure portfolio), with emphasis on driving enterprise success through retention, growth, and satisfaction. Reporting to the Global Head of Sales, you will lead a global team to optimize the customer journey and build long-term customer value. This is a unique opportunity to build and scale a world-class team and shape the future of Customer Success in the financial services sector and beyond. Your responsibilities: Strategic Leadership & Vision Develop and execute a comprehensive customer strategy for Customer Success to oversee a multi-9 figure customer portfolio, ensuring measurable outcomes through proactive engagement, world-class service, and product adoption Set clear objectives and KPIs for customer satisfaction, retention, and growth, such as NPS and expansion revenue Build strategies to maximize customer retention and lifetime value, reducing churn and identifying upsell/cross-sell opportunities Lead our Executive Briefing Center (EBC) strategy, a flagship approach to deepen relationships with key customers and C-suite stakeholders Team Building & Scaling Lead and scale a high-performing global team of over 60 professionals (including regional leaders, individual contributors and operations analysts) to meet growing demand Mentor and empower reporting leadership team to deliver exceptional service and achieve strategic objectives Foster a culture of excellence, collaboration, and innovation, with a focus on career development and cross-functional alignment Operational Accountability & Collaboration Own customer success KPIs: retention, expansion revenue, NPS, and customer health Collaborate with finance, product, and sales teams to align customer success initiatives with broader business outcomes Partner with commercial teams and respective leadership including Sales, marketing (CMO), product (CPO), Legal (CLO), etc.) to ensure alignment and execution of go-to-market plans Facilitate and foster partnership with Sales to support renewals and account growth initiatives About you: 15+ years of experience in senior leadership roles, ideally within SaaS or technology sectors Proven success leading customer success teams in a SaaS environment, with a track record of scaling teams and strategies across multiple regions Deep understanding of SaaS business models, customer lifecycle management, and subscription revenue dynamics Expertise in implementing global service models that satisfy customer demands across geographies, verticals and personas Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams and work with the C Suite Financial Acumen: Strong understanding of complex deal structures, deal desk operations, SaaS financial models, and pricing strategies Experience in negotiating and designing enterprise contracts, revenue recognition, and aligning customer success metrics with financial outcomes Demonstrated SaaS success in the financial services industry (banking, fintech, insurance, etc.), and other regulated industries e.g., Healthcare is an attribute Frequent travel across North America and Europe is required Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range $200,000—$300,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Global Head of Customer Success at Global Relay. Skills: Customer strategy, Team scaling, Customer journey optimization, Customer value realization. Develop customer strategy. 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Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency" ], "hardSkillsList" : [ "Accountability", "Intellectual curiosity" ], "softSkillsList" : [ "Leadership", "Customer obsession" ], "hardSkills" : [ { "name" : "Accountability", "level" : "intermediate" }, { "name" : "Intellectual curiosity", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Customer obsession" } ], "majorSkills" : "Customer Success Management, Retention strategies, AI in CS, Team building", "majorSkillsList" : [ "Customer Success Management", "Retention strategies", "AI in CS", "Team building" ], "coreResponsibilities" : "Elevate retention outcomes, Drive retention improvements, Operationalize value realization, Operationalize adoption, Operationalize proactive account management, Operationalize risk mitigation, Transform CSM model, Drive proactive engagement model, Establish operating cadences, Establish resourcing, Establish org design, Establish health scoring, Establish playbooks, Build high-performing org, Recruit CSMs, Coach CSMs, Develop CSMs, Build AI-augmented workflows, Champion AI fluency, Set AI expectation, Strengthen customer journey, Partner across onboarding, Partner across support, Partner across product, Partner across sales, Deliver seamless experience, Deliver consistent experience, Turn insight into action, Serve as voice of customer, Translate feedback into insights, Shape roadmap, Shape GTM strategy", "teamCollaboration" : "Cross-functional teams; SVP of Customer Success; Sales and Marketing; Product and Engineering", "domainKnowledge" : "Restaurant tech; Online ordering; POS solutions", "domainList" : [ "restaurant-tech", "online-ordering", "pos-solutions" ], "domainSpecificKnowledge" : [ "Restaurant tech", "Online ordering", "POS solutions" ], "communicationSkills" : "Executive presentations", "innovationCreativity" : "AI-augmented workflows", "problemSolvingSkills" : "Root cause analysis; Predictive analytics", "outcomesObjectives" : "Improve customer retention; Increase customer growth; Drive customer advocacy; Achieve retention targets; Achieve expansion targets", "qualificationsBasic" : "5+ years leadership experience, Experience building proactive CSM organization, Experience driving retention, expansion, advocacy, Experience with AI-augmented workflows, Experience with health scoring, Experience with predictive analytics, Experience with customer communication, Experience with just-in-time enablement, Experience partnering with onboarding, Experience partnering with support, Experience partnering with product, Experience partnering with sales, Experience translating feedback into insights, Experience shaping roadmap, Experience shaping GTM strategy, Experience owning renewals, Experience owning expansion targets, Experience engaging executive stakeholders, Experience building KPI frameworks, Experience managing to KPI frameworks, Experience with core CS metrics, Experience with product adoption, Experience with time-to-value, Experience with revenue retention, Experience developing managers, Experience building accountable cultures, Experience transforming teams, Experience with change management", "qualificationsPreferred" : "SaaS platform familiarity, Restaurant tech familiarity, Online ordering familiarity, POS solutions familiarity", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We're at an inflection point. As Owner scales, our biggest opportunity - and risk -is ensuring our restaurant customers consistently realize meaningful value from our platform. As Director of Customer Success, you will play a vital role in ensuring our customers are ultimately successful with our product, increasing their retention and growth with Owner. We're looking for a Director to define the trajectory of the Customer Success Management function - building a proactive, lifecycle-driven CSM organization that drives retention, expansion, and customer advocacy at scale. You'll bring senior leadership experience, a builder's mindset, and a genuine passion for helping small business owners succeed. You’ll collaborate closely with the SVP of Customer Success, alongside other cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have - Own and elevate retention outcomes: Drive measurable improvements in customer retention by operationalizing value realization, adoption, proactive account management, and risk mitigation across the entire customer portfolio - Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model - focused on driving customer outcomes; establishing clear operating cadences, resourcing/org design, health scoring, and playbooks that scale with the business - Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers with a high bar for accountability, intellectual curiosity, and customer obsession - across all customer segments / products - Innovate with AI: Build AI-augmented workflows across the CS motion - from health scoring and predictive analytics to customer communication and just-in-time enablement. Champion AI fluency across the team and set the expectation that every CSM actively uses AI tools in their day-to-day work - Strengthen the end-to-end customer journey: Partner across onboarding, support, product, and sales to deliver a seamless, consistent post-sale experience - Turn customer insight into action: Serve as the voice of the customer to Product, Engineering, and Marketing - translating feedback into actionable insights that shape the roadmap and GTM strategy Who you’ll work with - SVP of Customer Success - your direct manager and strategic partner - Sales & Marketing - to align on segmentation, handoffs, and expansion strategy - Product & Engineering - to influence roadmap based on customer needs and friction points; build feedback loops powered by data synthesis and pattern recognition - Support & Launch - to reduce reactive volume and create a cohesive post-sale experience at-scale - Data, Operations & Enablement - to build the systems, reporting, and forecasting needed to run the business effectively - CSMs + CSM Managers - your team! What we’re looking for Experience & Leadership - 8–12+ years in Customer Success, Account Management, or similar customer-facing roles in SaaS or technology; SMB and Enterprise experience ideal - 3–5+ years leading high-performing CSM teams, including managers and/or senior ICs, with clear operating cadences, performance frameworks, and a culture of continuous improvement - Proven track record of improving retention and driving expansion in a recurring revenue business - Comfort operating in a high-growth, fast-moving environment where you'll be building the playbook as you go - not inheriting a fully mature operation Customer & Commercial Acumen - Deep understanding of value realization, ROI articulation, and lifecycle management - Strong instinct for identifying churn risk and building repeatable save motions - Experience owning or influencing renewals and expansion targets - Ability to engage and influence executive stakeholders at customer accounts Operational & Analytical Strength - Highly data-driven; experienced building and managing to KPI frameworks and metric trees - Deep expertise in core CS metrics: product adoption, time-to-value, revenue retention, etc. - Ability to translate data into clear actions and priorities AI Fluency - Strong AI fluency - you actively use AI tools in your work, have a clear point of view on AI's role in customer success, and can drive adoption of AI-augmented workflows across a team - Ability to develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle People Leadership - Exceptional talent builder with a history of hiring, coaching, and retaining top performers - Experience developing managers and building high-performance, accountable cultures - Proven ability to transform teams from reactive to proactive through strong change management Technical Fluency - Familiarity with SaaS platforms, restaurant tech, online ordering, or POS solutions is a plus Pay and benefits The estimated base salary range for this role is $190-210K, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.", "summaryDescription" : "Director of Customer Success Management at Owner. Skills: Customer Success Management, Retention strategies, AI in CS, Team building. Elevate retention outcomes. Drive retention improvements", "createdAt" : "2026-06-14T20:16:20.608", "lastUpdated" : "2026-06-16T01:07:42.709", "ingestTimestamp" : "2026-06-14T20:16:20.608", "mongoId" : "6a2cc34474d8ee00a0a08df9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 190000, "salaryAnnualMax" : 210000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Accountability", "Intellectual curiosity", "Leadership", "Customer obsession", "Customer Success Management", "Retention strategies", "AI in CS", "Team building", "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency", "Restaurant tech", "Online ordering", "POS solutions" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ad31874d8ee00a0714d56", "title" : "Reference File Maintainer 2", "company" : "IQVIA", "industry" : "Healthcare", "salary" : { "min" : 360000.0, "max" : 540000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Reference File Maintainer 2 in Taguig City, Philippines, adjusted for the healthcare industry and company size." }, "location" : "Taguig City, Philippines", "locations" : [ "Taguig City, Philippines" ], "timestamp" : "2026-06-14T22:52:05.119", "fingerprint" : "749927fb6cd251405c64b2ad03ae8f53788062971e13e846d8a4b3fbcd521a73", "source" : "workday", "language" : "en", "applyUrl" : "https://iqvia.wd1.myworkdayjobs.com/IQVIA/job/Taguig-City-Philippines/XMLNAME-3155---Reference-File-Maintainer-2_R1542954", "externalId" : "R1542954", "industryFunction" : { }, "locationPoint" : "14.5243,121.0792", "structuredLocations" : [ { "city" : "Taguig City", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.5270538,121.0744942" } ], "locationText" : "Taguig City, Philippines", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "softSkillsList" : [ "Critical thinking", "Problem-solving" ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Problem-solving" } ], "coreResponsibilities" : "Complete maintenance of reference data, Perform research to gather information, Validate completeness or accuracy of data, Perform outbound phone verification, Validate accuracy of reference data, Capture client-required details, Perform ad hoc data analysis, Participate on various process improvement, Validate information gathered from third-party sources, Update, creation, or deletion in the database", "domainKnowledge" : "Healthcare Organizations; Prescribers", "domainList" : [ "healthcare-organizations", "prescribers" ], "domainSpecificKnowledge" : [ "Healthcare Organizations", "Prescribers" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving skills; Critical thinking", "specialRequirements" : "Willing to work in night", "qualificationsBasic" : "High School Diploma or equivalent, Basic knowledge in Windows applications, Verbal and/or written communication skills in English, Critical thinking and problem-solving skills, Demonstrate understanding of complex concepts and processes, Initiative and self-motivated, Willing to work in night", "qualificationsPreferred" : "Experience in handling voice account, Experience in handling healthcare account", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Role Purpose:** * Responsible for the daily maintenance of healthcare Organizations and Prescribers in all database of the US Region. * Validates, research & analyses to client data inquiries with the use of the process tool. **Job Responsibilities:** * Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production. * Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data. * Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty. * Performs ad hoc data analysis and participates on various process improvement as needed. * Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data. **Job Requirement:** * High School Diploma or equivalent Req * Experience in handling voice and healthcare account is an advantage but not a requirement. * Basic knowledge in Windows applications (Excel, Word). * Strong verbal and / or written communication skills in either the language of the country supplied or English. * Critical thinking and problem-solving skills. * Demonstrate strong understanding of complex concepts and processes. * Has initiative and is self-motivated to see through until resolution concerns raised by Clients. * Candidate must be willing to work in night. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at [https://jobs.iqvia.com](https://jobs.iqvia.com/) IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.", "summaryDescription" : "Reference File Maintainer 2 at IQVIA. Complete maintenance of reference data. Perform research to gather information", "postedDate" : "2026-06-10T02:05:53.187", "createdAt" : "2026-06-12T02:05:52.853", "lastUpdated" : "2026-06-14T22:52:05.119", "ingestTimestamp" : "2026-06-12T02:05:52.853", "mongoId" : "6a2ad31874d8ee00a0714d56", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://iqvia.wd1.myworkdayjobs.com/IQVIA/job/Taguig-City-Philippines/XMLNAME-3155---Reference-File-Maintainer-2_R1542954", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Critical thinking", "Problem-solving", "Healthcare Organizations", "Prescribers" ], "skillCount" : 4, "jobCategory" : "other", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "6a2cb13874d8ee00a09dc890", "title" : "Head of Customer Success", "company" : "Wemolo", "industry" : "Operations", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Customer Success in Munich, Germany, adjusted for the technology industry and company size." }, "location" : "Munich", "locations" : [ "Munich" ], "timestamp" : "2026-06-15T08:01:26.322", "fingerprint" : "3e6c917d98b0dd7ef73ee9f6e90d198fb9b24e780cbd62047c034b731e708f1e", "source" : "ashby", "language" : "de", "applyUrl" : "https://jobs.ashbyhq.com/wemolo/5c43d49d-d1c0-42e6-a876-c66f8f11746b/application", "externalId" : "5c43d49d-d1c0-42e6-a876-c66f8f11746b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Munich", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.1371079,11.5753822" } ], "locationText" : "Munich, Germany", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "technicalSkills" : "Salesforce, Metabase", "professionalSkills" : [ "Department Leadership", "Operational Strategy", "Engineering alignment", "Product alignment", "Data-driven steering", "Organizational structure", "Cross-functional collaboration", "Stakeholder management" ], "hardSkillsList" : [ "Team structuring", "Talent development", "Career pathing", "Process establishment", "KPI management" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Team structuring", "level" : "intermediate" }, { "name" : "Talent development", "level" : "intermediate" }, { "name" : "Career pathing", "level" : "intermediate" }, { "name" : "Process establishment", "level" : "intermediate" }, { "name" : "KPI management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer Success, Team Leadership, Operational Excellence, Customer Satisfaction", "majorSkillsList" : [ "Customer Success", "Team Leadership", "Operational Excellence", "Customer Satisfaction" ], "coreResponsibilities" : "Lead and scale teams, Foster high-performance culture, Develop teams continuously, Design onboarding strategy, Balance speed and quality, Align with Engineering, Align with Product, Reduce technical debt, Optimize implementation processes, Steer department with KPIs, Create transparency, Establish leveling framework, Define team responsibilities, Build succession pipeline, Collaborate with Sales, Collaborate with Commercial, Guarantee seamless handovers, Ensure post-sale customer journey", "teamCollaboration" : "Engineering teams; Product teams; Sales teams; Commercial teams", "domainKnowledge" : "Digital parking management; B2B SaaS; PropTech", "domainList" : [ "digital-parking-management", "b2b-saas", "proptech" ], "domainSpecificKnowledge" : [ "Digital parking management", "B2B SaaS", "PropTech" ], "toolProficiency" : [ "CRM tools", "Reporting tools" ], "communicationSkills" : "Senior stakeholder communication; Clear communication; Transparent communication", "continuousLearning" : "Leadership coaching; Further training", "problemSolvingSkills" : "Structure ambiguity; Structure complex issues", "outcomesObjectives" : "Smooth onboarding; Operational excellence; Sustainable customer satisfaction; Scalable setup; High-performing setup; Reduce technical debt; Optimize implementation processes; Transparency on all levels; Unified leveling framework; Clear responsibilities; Sustainable succession pipeline; Seamless handovers; Error-free post-sale journey", "qualificationsBasic" : "Completed degree or qualification, Several years of professional experience, Leadership experience, Problem-solving skills, Stakeholder management skills, Data-driven work approach, Negotiation level German, Fluent English", "qualificationsPreferred" : "Experience in Customer Success, Experience in Customer Operations, Experience in B2B SaaS implementation, Experience in PropTech implementation, Experience leading international teams, Experience scaling processes internationally", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Wemolo ist einer der führenden Anbieter für digitales Parkraum-Management in Europa. Wir verbinden innovative Technologie, physische Operations und Customer Excellence – und wachsen schnell in Deutschland, Österreich, der Schweiz, Polen und Italien. Als Head of Customer Success (all genders) übernimmst du ein Department mit rund 25 Personen und drei Team Leads. Dein Fokus liegt dabei nicht auf klassischem Upselling oder Revenue-Generierung, sondern auf der vollen Ownership für reibungsloses Onboarding, operative Exzellenz und nachhaltige Kundenzufriedenheit. Du führst strategisch aus der Vogelperspektive und baust ein skalierbares, High-Performing Setup auf. WHAT TO EXPECT - Department Leadership: Du führst, mentorst und skalierst 4 Teams über 2 Produkte und 5 Länder und förderst eine Kultur von High-Performance und kontinuierlicher Weiterentwicklung. - Operational Strategy: Du gestaltest den strategischen Rahmen für das Onboarding und die Kundenbetreuung und balancierst dabei Umsetzungsgeschwindigkeit mit langfristiger Qualität über verschiedene Markt Reifegraden hinweg. - Engineering & Product Alignment: Du agierst als starke Schnittstelle zu unseren Engineering Managern und Produkt-Teams, um Kundenfeedback gezielt einzubringen, Technical Debt zu reduzieren und Implementierungsprozesse zu optimieren. - Data-driven Steering: Du steuerst das Department über klare, messbare KPIs (z. B. Implementation Cycle, New Go-Lives, NPS) und schaffst dadurch Transparenz auf allen Ebenen, vom Team bis zum Leadership. - Organizational Structure: Du etablierst ein einheitliches Leveling-Framework, definierst klare Verantwortlichkeiten zwischen den Sub-Teams und baust eine nachhaltige Pipeline für das Succession Management auf. - Cross-functional Collaboration: Du arbeitest eng mit den Sales- und Commercial-Teams zusammen, um nahtlose Übergaben und eine fehlerfreie Post-Sale Customer Journey zu garantieren. INSPIRE US BY Must-haves: - Background & Track Record: Du hast ein erfolgreich abgeschlossenes Studium oder eine vergleichbare Qualifikation und konntest bereits mehrjährige, fundierte Berufserfahrung in einem High-Performing Environment sammeln – entweder in einer Top-Tier Unternehmensberatung oder in einer Führungsposition in einem dynamischen Startup/Scale-up. - Leadership Experience: Nachgewiesene Stärke im Aufbau, der Strukturierung und Entwicklung von Teams oder der Leitung von Projektmodulen, inklusive der gezielten Förderung von Talenten und Karrierepfaden. - Problem-Solving DNA: Die ausgeprägte Fähigkeit, in unklaren, sich schnell verändernden Setups Ordnung zu schaffen, komplexe Sachverhalte zu strukturieren und skalierbare Prozesse zu etablieren. - Stakeholder Management: Exzellente Kommunikationsfähigkeiten und die nötige Durchsetzungskraft, um mit Senior Stakeholdern in Produkt- und Commercial-Teams erfolgreich auf Augenhöhe zu agieren. - Analytical Mindset: Eine tief datengetriebene Arbeitsweise mit fundierter Erfahrung im Umgang mit CRM- und Reporting-Tools (z. B. Salesforce, Metabase oder vergleichbar). - Language Skills: Verhandlungssicheres Deutsch (C2-Niveau) ist eine Voraussetzung für die lokale Marktsteuerung, kombiniert mit fließenden Englischkenntnissen (C1-Niveau) für unsere internationale Kommunikation. Nice-to-haves (Extra points for): - Domain Expertise: Erste Erfahrung im Bereich Customer Success, Customer Operations oder im Management komplexer B2B SaaS / PropTech Implementierungsprozesse. - International Scope: Erfahrung in der Führung internationaler Teams oder in der Skalierung von operativen Prozessen über mehrere europäische Länder hinweg. PASST ZU DIR – ODER EHER NICHT? Passt, wenn du… ✓ Energie daraus ziehst, Unklarheit in Struktur zu verwandeln. ✓ Menschen nachhaltig entwickeln willst – nicht nur verwalten. ✓ Klar, transparent und auf den Punkt kommunizierst, auch wenn es mal unbequem wird. Passt nicht, wenn du... ✗ Dich primär über Revenue-Impact und Upselling definierst. ✗ Lieber selbst als Individual Contributor arbeitest statt durch andere. ✗ Ein fertiges, stabiles Konzern-Setup erwartest. WHAT WE OFFER: - Flexibilität & Eigenverantwortung: Dein Arbeitsalltag, deine Performance - Unser hybrides Modell ermöglicht dir fokussiertes arbeiten im Homeoffice, frische Perspektiven in der Workation sowie persönlichen Austausch an unseren Anchor-Days (Dienstag bis Donnerstag) - Leadership Development: Präge Kultur & Führung - Wir fördern deine Leadership-Skills mit individuellem Coaching, Zugang zu Weiterbildungen und direktem Sparring mit Stakeholdern - Mobilität nach Maß: Volle Fahrt voraus - Ob nachhaltig mit Bike-Leasing oder bequem mit Fahrtkostenzuschuss, wir halten dich mobil und flexibel auf Kurs - Ownership & Gestaltungsspielraum: Dein Impact, deine Bilanz - Übernimm volle Ownership für deinen Bereich, deine Zahlen und dein Team - Teamkultur & Networking: Echte Verbindungen – auch abseits vom Daily Business. Feiere Erfolge mit uns bei legendären Teamevents und OKR-Partys - Produktive Umgebung: Brainfood Deluxe - Ob Siebträger-Kaffee, Bella&Bona Online-Kantine, frisches Obst oder Müsli Bar. Dein Wohlbefinden ist die Basis für starke Performance - Gesundheit & Ausgleich: Bleib in Balance mit EGYM Wellpass oder Urban Sports Club - deutschlandweit Zugang zu 1.000+ Sport- und Gesundheitseinrichtungen - Dresscode? Dein Code: Bei uns zählt, was du bewegst – nicht, was du trägst. Zieh an, worin du dich am wohlsten fühlst INNOVATION THROUGH DIVERSITY Unabhängig von deinem Hintergrund, deiner Herkunft, deiner Geschlechtsidentität oder deinen individuellen Voraussetzungen ist es deine Persönlichkeit, die uns interessiert. Deshalb schaffen wir eine Kultur des Miteinanders und des Respekts, in der jedes Teammitglied ein Mitspracherecht hat, sich persönlich weiterentwickeln kann und wertgeschätzt fühlt. STILL HERE? DANN KÖNNTEN WIR EIN PERFEKTES MATCH SEIN! Bewirb dich am besten über unser Bewerbungsportal - so landet deine Bewerbung direkt bei uns im Team und wir können sie schnell und unkompliziert prüfen. Falls du Fragen hast, schreibe gerne an Mary Wolf unter mary.wolf@wemolo.com. Ready to own (y)our growth?", "summaryDescription" : "Head of Customer Success at Wemolo. Skills: Customer Success, Team Leadership, Operational Excellence, Customer Satisfaction. Lead and scale teams. Foster high-performance culture", "createdAt" : "2026-06-13T22:19:36.124", "lastUpdated" : "2026-06-15T08:01:26.322", "ingestTimestamp" : "2026-06-13T22:19:36.124", "mongoId" : "6a2cb13874d8ee00a09dc890", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Team structuring", "Talent development", "Career pathing", "Process establishment", "KPI management", "Leadership", "Mentoring", "Customer Success", "Team Leadership", "Operational Excellence", "Customer Satisfaction", "Department Leadership", "Operational Strategy", "Engineering alignment", "Product alignment", "Data-driven steering", "Organizational structure", "Cross-functional collaboration", "Stakeholder management", "Digital parking management", "B2B SaaS", "PropTech", "CRM tools", "Reporting tools" ], "skillCount" : 24, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Executive", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2eb27b74d8ee00a0e7c3a0", "title" : "Police Records Specialist", "company" : "City of Arvada", "industry" : "Government", "salary" : { "min" : 25.29, "max" : 34.58, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "certifications" : [ "Criminal Justice Information Services (CJIS) Certification", "Notary Public" ], "timestamp" : "2026-06-15T23:52:45.391", "fingerprint" : "e1c010fb35d5e5493a436045a4bdae25bcbcc8b75a63d44ef612093dae214f2c", "source" : "workday", "language" : "en", "applyUrl" : "https://arvada.wd5.myworkdayjobs.com/City_of_Arvada_External_Career_Site/job/Arvada-City-Hall/Police-Records-Specialist_2026-0143", "externalId" : "2026-0143", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Data entry", "Records management", "Accounting", "Bookkeeping" ], "hardSkillsList" : [ "NIBRS standards", "Transcription", "Querying reports" ], "hardSkills" : [ { "name" : "NIBRS standards", "level" : "intermediate" }, { "name" : "Transcription", "level" : "intermediate" }, { "name" : "Querying reports", "level" : "intermediate" } ], "majorSkills" : "Criminal justice records, Information management, Court documents processing", "majorSkillsList" : [ "Criminal justice records", "Information management", "Court documents processing" ], "coreResponsibilities" : "Enter and manage police data, Confirm and cancel crime information, Update, maintain, archive, or purge data, Review expungement petitions, Seal or expunge records, Redact records, Write, transcribe, and query reports, Process DUI reports, Maintain statistical logs, Forward documents to DMV, Classify and code crime reports, Coordinate with municipal and county court, Maintain issued warrants, Process court documents, Respond to inquiries, Release criminal justice records, Accept payment for services, Maintain daily cash balances, Prepare cash for deposit, Process fingerprint requests, Release impounded vehicles, Collect associated fees, Process cash and surety bonds, Instruct personnel on records system, Assist internal stakeholders, Make decisions within scope of authority, Respond to requests promptly, Provide effective services or solutions, Handle inquiries with respectful attitude, Attend team and organizational meetings, Represent department on committees, Perform other duties as assigned", "teamCollaboration" : "Interact with personnel; Assist internal stakeholders", "domainKnowledge" : "Criminal justice information; State retention schedules; Municipal retention schedules; Criminal justice information services", "domainList" : [ "criminal-justice-information", "state-retention-schedules", "municipal-retention-schedules", "criminal-justice-information-services" ], "domainSpecificKnowledge" : [ "Criminal justice information", "State retention schedules", "Municipal retention schedules", "Criminal justice information services" ], "toolProficiency" : [ "Records management system" ], "communicationSkills" : "Communicate information effectively", "documentationSkills" : "Records management", "continuousLearning" : "In-service training", "problemSolvingSkills" : "Exercise judgment; Make sound decisions", "specialRequirements" : "Extensive background check, Fingerprinting, Polygraph examination, Verification of employment, Verification of education, Review of criminal records, Review of driving records, Reference checks, 24/7 work schedules possible", "qualificationsBasic" : "High School/GED, Obtain CJIS Certification, Maintain NCIC/CCIC credentials, Complete annual training, Obtain notary public status", "qualificationsPreferred" : "Colorado driver's license, Acceptable driving record", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Internal Candidates must apply through Jobs Hub in Workday.** **All positions close Friday morning at 12:01am.** Apply to join our team today! The City of Arvada promotes Equal Pay for Equal Work. Starting salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity. **The range listed reflects the entire range and typical placement is entry to mid range.** Pay Range: $25.29-$34.58 Hourly Join our team and play a vital role in supporting public safety through the accurate management of criminal justice records and information. As a Police Records Specialist, you will work with law enforcement personnel, courts, and the public to maintain confidential records, process critical documentation, and ensure compliance with state and federal regulations while delivering exceptional customer service. Essential Job Functions * Responsible for the entry and records management of data involving police-related incidents, while also being responsible for state and national crime information system confirmations and cancelations. * Updates, maintains, archives, or purges data, files, reports, and lists, according to department policy and state and municipal retention schedules. * Reviews petitions for expungement and petitions for the sealing of records. Ensures records are sealed or expunged upon receiving a court order. * Completes necessary redaction in accordance with department policy and applicable local, state, or federal laws. * Writes, transcribes, and queries various reports, lists, memos, and spreadsheets. * Processes DUI reports, maintains statistical logs, and forwards the appropriate documents to the Department of Motor Vehicles (DMV). * Reviews, interprets, classifies, and codes crime reports using the National Incident Based Reporting System (NIBRS) standards. * Coordinates with both municipal and county court to maintain issued warrants within the records management system as well as the state and national system. * Processes court documents accurately to ensure timely submission to the appropriate Office of the District Attorney. . * Responds to inquiries pertaining to policies, rules, regulations, procedures governing the release of criminal justice information. * Releases criminal justice records in accordance with department policy and applicable local, state, or federal laws. * Accepts payment for criminal justice records; maintains daily cash balances and prepares cash and receipts for deposit. * Receives and processes requests for police records; fingerprints individuals for employment, state licensing, and permits; releases impounded vehicles and collects associated fees. * Processes cash and surety bonds for municipal and county arrestees. * Instructs personnel on various topics, including the records management system and data entry, and regularly assists internal stakeholders . * Exercises the appropriate level of initiative and judgment to make decisions within the scope of assigned authority. * Responds to requests promptly and provides effective services or solutions for customers. * Handles inquiries and requests with a positive respectful attitude. * Travels to and attends team and organizational meetings, training, events and activities and appropriately and professionally represents the department. Other Job Functions * Work hours are based on need of organization and could include 24/7 work schedules. * Represents department on various city committees. * Performs other duties as assigned. Knowledge Skills and Abilities * Ability to operate normal and technical office equipment. * Knowledge of city-wide resources, how to research, and where to direct citizens to the appropriate point of contact. * Basic knowledge of accounting and bookkeeping practices. Enters invoices, purchase orders, and collected money into software. * Ability to communicate information effectively both verbally and in writing, to support organizational objectives, and to interact with all levels of personnel within the city in a positive and cooperative manner. * Ability to learn and apply statutes governing confidentiality of police records. * Ability to maintain confidentiality and discretion in a professional manner. * Performs a wide variety of duties at one time with accuracy and under the pressure of time sensitive deadlines. * Regularly exercises good judgment and makes sound decisions on an independent basis, with minimal supervision. License & Certification * Must successfully complete all annual and as-needed in-service training and certification requirements. * Obtain status as a notary public. * A valid Colorado driver’s license and acceptable driving record is preferred. Education Degree * High School/GED Education Required * Yes Work Experience Related * Three (3) or more years of progressively responsible office experience. * One (1) or more years of frequent public contact. Work Experience Preferred * Previous law enforcement experience is preferred. Other Qualifications * Position is subject to an extensive background check, which may include fingerprinting, a polygraph examination, verification of employment and education, a review of criminal and driving records, reference checks, and other relevant factors as required. * Must obtain and maintain a Criminal Justice Information Services (CJIS) Certification. * Must be able to obtain and maintain NCIC/CCIC login credentials. Physical Demands * Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Hazards * Minimal exposure to hazards are typically found in general office environment where there is rarely to no exposure to injury or accident. Work Environment * Exposure to routine office noise and equipment. The City of Arvada offers a robust Total Rewards package. To find out more details, select [here](https://www.arvadaco.gov/691/City-Benefits-and-Pay). **Vision:** We Dream Big and Deliver **Mission:** We are dedicated to delivering superior services to enhance the lives of everyone in our community. **Values:** * __Innovation__ : We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives. * __Passion__ : We are a high performing, inclusive team inspiring each other to pursue excellence. * __Opportunity__ : We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results. The City’s Core values are in every employee’s individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values. Every City employee is expected to perform his/her job to the highest professional standards. This includes upholding the City’s values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City’s policy on employee conduct as detailed in the personnel rules sec. 70-143. The City is an Equal Employment Opportunity Employer.", "summaryDescription" : "Police Records Specialist at City of Arvada. Skills: Criminal justice records, Information management, Court documents processing. Enter and manage police data. Confirm and cancel crime information", "postedDate" : "2026-06-12T21:01:19.621", "createdAt" : "2026-06-14T21:01:19.604", "lastUpdated" : "2026-06-15T23:52:45.391", "ingestTimestamp" : "2026-06-14T21:01:19.604", "mongoId" : "6a2eb27b74d8ee00a0e7c3a0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://arvada.wd5.myworkdayjobs.com/City_of_Arvada_External_Career_Site/job/Arvada-City-Hall/Police-Records-Specialist_2026-0143", "salaryAnnualMin" : 52603, "salaryAnnualMax" : 71926, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "NIBRS standards", "Transcription", "Querying reports", "Criminal justice records", "Information management", "Court documents processing", "Data entry", "Records management", "Accounting", "Bookkeeping", "Criminal justice information", "State retention schedules", "Municipal retention schedules", "Criminal justice information services", "Criminal Justice Information Services (CJIS) Certification", "Notary Public", "Records management system" ], "skillCount" : 17, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "maintain records of customer details and warrantor references jobs", "metadata" : { "title" : "maintain records of customer details and warrantor references" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 48121, "totalPages" : 963, "hasNext" : true, "hasPrevious" : false } }

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