{ "count" : 38966, "data" : [ { "id" : "6a306118f292fd229cf95239", "title" : "Lead Associate Quality Complaints", "company" : "Dr Reddy's Laboratories Limited", "industry" : "Pharmaceuticals", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Associate Quality Complaints in the Pharma industry in Hyderabad, India, adjusted for seniority and company size." }, "location" : "Hyderabad, TS, IN", "locations" : [ "Hyderabad", "TS", "IN" ], "timestamp" : "2026-06-16T09:11:37.657", "fingerprint" : "528c199bdf959a89abfe4705ccc957cdffb372df4d82e77efd8739d3422cc177", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DrReddysLaboratoriesLimited/744000132270479-lead-associate-quality-complaints", "externalId" : "744000132270479", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Manage quality complaints, Ensure compliance with regulations, Lead investigations into complaints, Implement corrective actions, Prepare regulatory reports, Collaborate with cross-functional teams, Maintain complaint handling system, Train staff on complaint procedures", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Quality management systems; Regulatory compliance; Pharmaceutical industry", "domainList" : [ "quality-management-systems", "regulatory-compliance", "pharmaceutical-industry" ], "domainSpecificKnowledge" : [ "Quality management systems", "Regulatory compliance", "Pharmaceutical industry" ], "communicationSkills" : "Regulatory reporting", "documentationSkills" : "Complaint documentation", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Ensure timely complaint resolution; Maintain compliance with regulations; Reduce complaint recurrence", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. North America business group seeks to hire Lead Associate Quality Complaints, based in Hyderabad office, the incumbent will play a pivotal role in maintaining and enhancing the quality complaints system. This individual will be responsible for handling and processing complaints to ensure that our products meet regulatory requirements and exceed customer expectations. Responsibility: * Analyzing the final investigation received from the respective manufacturing and packaging units to ensure accuracy and completeness * To assist in appropriately handling the initial receipt of technical complaints and triaging the respective partner * Handle & Process complaint samples efficiently and accurately * Assess the CAPA effectiveness and provide recommendations for the manufacturing and packaging sites to ensure that all corrective and preventive actions are effectively preventing the recurrence of identified issues * Identification of critical complaints that have the potential to cause Field Alerts or recalls * Creation of metric reporting to track complaint volume, trends and critical issues in order to update management on the market complaint issues * Monitor and assist with assigning complaints, updating the complaints database, tracking complaint investigation status, assisting in the completion of failure investigations, obtaining signatures, generation of responses to customers * Oversee the effective and timely review of incoming product complaints and Investigations to ensure that all pertinent technical observations are accurately captured with respect to the product complaint reporting processes * Suggest strategies to improve complaint processing cycle time, customer complaint processing, investigations and/or customer response processes * Interfaces with the Pharmacovigilance personnel and MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Interfaces with MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Ongoing support of complaint system (changes to processes, and qualification where applicable). ## Qualifications Bachelors. B.S. or M.S. in life sciences is preferred; chemistry, biology, or Pharmacy etc. · A minimum of 5 years’ experience in a GMP setting of the pharmaceutical or medical device industry, particularly in complaints management · Understanding and familiarity with GMP regulations, including 21 CFR 210 and 211, ICH guidelines, DSCSA, and FDA guidance documents ## Additional Information Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/", "summaryDescription" : "Lead Associate Quality Complaints at Dr Reddy's Laboratories Limited. Manage quality complaints. 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Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. North America business group seeks to hire Lead Associate Quality Complaints, based in Hyderabad office, the incumbent will play a pivotal role in maintaining and enhancing the quality complaints system. This individual will be responsible for handling and processing complaints to ensure that our products meet regulatory requirements and exceed customer expectations. Responsibility: * Analyzing the final investigation received from the respective manufacturing and packaging units to ensure accuracy and completeness * To assist in appropriately handling the initial receipt of technical complaints and triaging the respective partner * Handle & Process complaint samples efficiently and accurately * Assess the CAPA effectiveness and provide recommendations for the manufacturing and packaging sites to ensure that all corrective and preventive actions are effectively preventing the recurrence of identified issues * Identification of critical complaints that have the potential to cause Field Alerts or recalls * Creation of metric reporting to track complaint volume, trends and critical issues in order to update management on the market complaint issues * Monitor and assist with assigning complaints, updating the complaints database, tracking complaint investigation status, assisting in the completion of failure investigations, obtaining signatures, generation of responses to customers * Oversee the effective and timely review of incoming product complaints and Investigations to ensure that all pertinent technical observations are accurately captured with respect to the product complaint reporting processes * Suggest strategies to improve complaint processing cycle time, customer complaint processing, investigations and/or customer response processes * Interfaces with the Pharmacovigilance personnel and MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Interfaces with MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Ongoing support of complaint system (changes to processes, and qualification where applicable). ## Qualifications Bachelors. 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Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/", "summaryDescription" : "Lead Associate Quality Complaints at Dr Reddy's Laboratories Limited. Manage quality complaints. Ensure compliance with regulations", "postedDate" : "2026-06-15T19:09:59.000", "createdAt" : "2026-06-15T23:55:24.509", "lastUpdated" : "2026-06-16T08:34:08.927", "ingestTimestamp" : "2026-06-15T23:55:24.509", "mongoId" : "6a3067bff292fd229cfc1316", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Quality management systems", "Regulatory compliance", "Pharmaceutical industry" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 577.6527, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30678df292fd229cfbf1c2", "title" : "Patient Resolution & Complaints Administrator", "company" : "Prenuvo", "industry" : "Healthcare", "salary" : { "min" : 25.0, "max" : 31.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Prenuvo HQ - US", "locations" : [ "Prenuvo HQ - US" ], "timestamp" : "2026-06-16T08:38:48.303", "fingerprint" : "aabe661cff22bfc5904074d3aa461a6193a6e32229ed4fbf0dbaa152f21af503", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://app.careerpuck.com/job-board/prenuvo/job/4706259005?gh_jid=4706259005", "externalId" : "4706259005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Manage patient inquiries, Resolve patient complaints, Ensure patient satisfaction, Facilitate patient value realization, Maintain patient relationships, Drive patient retention", "domainKnowledge" : "Patient resolution; Complaint management", "domainList" : [ "patient-resolution", "complaint-management" ], "domainSpecificKnowledge" : [ "Patient resolution", "Complaint management" ], "remoteFriendly" : true, "rawDescription" : "About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again\". We are looking for a highly empathetic, organized, and process-driven Patient Resolution you want to help fix the system that caused the issue. Nice to Have Background working in a healthcare, medical imaging, or health-tech environment. Familiarity with \"Just Culture\" principles or healthcare compliance standards. Experience transitioning workflows away from legacy tools (like Jira) into centralized custom platforms. Our Values First: we are Pioneers Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission. Above all: we are Patients We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work. What We Offer An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family The hourly rate for this role ranges from $25-$31.25 in local currency, depending upon experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.", "summaryDescription" : "Patient Resolution & Complaints Administrator at Prenuvo. Manage patient inquiries. Resolve patient complaints", "postedDate" : "2026-06-15T23:26:10.616", "createdAt" : "2026-06-15T23:26:10.616", "lastUpdated" : "2026-06-16T08:38:48.303", "ingestTimestamp" : "2026-06-15T23:26:10.616", "mongoId" : "6a30678df292fd229cfbf1c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 64480, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Patient resolution", "Complaint management" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 559.68036, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b66f292fd229cf5d46e", "title" : "Complaints Legal Analyst (German Market)", "company" : "N26", "industry" : "FinTech", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Complaints Legal Analyst in Madrid, Spain, adjusted for the FinTech industry and N26's company size." }, "location" : "Madrid, Madrid, Spain", "locations" : [ "Madrid", "Madrid", "Spain" ], "timestamp" : "2026-06-16T10:40:28.311", "fingerprint" : "720a21000b83d8eac838a597f0fc1584f9f3b5f7d20f2c058e8eba2858b8861f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://n26.com/en-eu/careers/positions/7992076?gh_jid=7992076", "externalId" : "7992076", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madrid", "state" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "40.4237276,-3.6899043" } ], "locationText" : "Madrid, Madrid, Spain", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Legal analysis", "Risk management", "Compliance oversight" ], "hardSkillsList" : [ "Regulatory analysis", "Complaint handling", "Legal research" ], "hardSkills" : [ { "name" : "Regulatory analysis", "level" : "intermediate" }, { "name" : "Complaint handling", "level" : "intermediate" }, { "name" : "Legal research", "level" : "intermediate" } ], "majorSkills" : "Legal Compliance, Regulatory Analysis, Complaint Management", "majorSkillsList" : [ "Legal Compliance", "Regulatory Analysis", "Complaint Management" ], "coreResponsibilities" : "Analyze customer complaints, Ensure compliance with German regulations, Manage legal and compliance risks, Oversee compliance processes, Provide legal guidance on regulatory matters, Support regulatory reporting", "teamCollaboration" : "Cross-functional teams; Legal and compliance departments", "domainKnowledge" : "German financial regulations; Payment services regulations", "domainList" : [ "german-financial-regulations", "payment-services-regulations" ], "domainSpecificKnowledge" : [ "German financial regulations", "Payment services regulations" ], "communicationSkills" : "Legal reporting", "documentationSkills" : "Complaint documentation", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "5+ years of experience in legal or compliance roles, Experience with German financial regulations, Experience in handling customer complaints", "qualificationsPreferred" : "Experience in a fast-paced startup environment, Experience with payment services regulations", "remoteFriendly" : false, "workSiteFlexibility" : "Remote", "rawDescription" : "About the opportunity We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. The role is based in Madrid. You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. In your next challenge, you will: Take care (record, process, respond) of formal complaints mainly from lawyers or via authority in the German Language Help to identify complaints root-causes and define possible solutions Assist and participate in mitigation projects to prevent further complaints Take over own initiatives to improve operational procedures with a focus on compliance Face a great variety of different topics and a not monotonous work Witness a very good team spirit and cooperation with various stakeholders of all departments Develop more bank-specific expertise esp. about compliance-related topics Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise Detect inefficiencies in the team’s workflows proactively and propose efficient solutions What you’ll need to be successful? You speak German (native or native level), and fluent English - these are mandatory requirement. Knowledge of French/Italian/Spanish is a plus Relevant Bachelor’s degree (e. g. law studies) is desirable. Relevant work experience in legal, compliance, banking sector and financial service industry. Previous experience communicating with government regulators is a plus. You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise. You are able to carry out accurate legal research independently You have experience with using CRM system (ideally Salesforce) and experience with process management tools like Jira and Confluence is a plus. You use your time effectively, can prioritise appropriately and are able to work under strict deadlines. You are committed and eager to learn and want to drive the improvement and optimisation of our processes. Continuously challenge the status quo. Actively help yourself (and others) being successful. You enjoy working in a very motivated team but also have a high degree of autonomy. What’s in it for you? Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running \uD83D\uDE80 Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations), N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop. 26 vacation days per year, with an additional day for each year of service - up to 30 days. A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies. A relocation package with visa support for those who need it. Who we are? N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna. Sounds good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.", "summaryDescription" : "Complaints Legal Analyst (German Market) at N26. Skills: Legal Compliance, Regulatory Analysis, Complaint Management. Analyze customer complaints. Ensure compliance with German regulations", "postedDate" : "2026-06-15T23:27:51.606", "createdAt" : "2026-06-15T23:27:51.606", "lastUpdated" : "2026-06-16T10:40:28.311", "ingestTimestamp" : "2026-06-15T23:27:51.606", "mongoId" : "6a305b66f292fd229cf5d46e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Regulatory analysis", "Complaint handling", "Legal research", "Legal Compliance", "Regulatory Analysis", "Complaint Management", "Legal analysis", "Risk management", "Compliance oversight", "German financial regulations", "Payment services regulations" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 554.6835, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305119f292fd229cefa078", "title" : "Quality Specialist Complaints", "industry" : "Support", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Quality Specialist in the Pharma industry in India, adjusted for remote work and a mid-seniority level." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T12:16:53.334", "fingerprint" : "c24167c2754d1a75d96c84850046ea8e8654c729f0fd48e469fa047466bfc299", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/09c4f1cc-0e31-40ab-849a-c5b4974bb02f/apply", "externalId" : "09c4f1cc-0e31-40ab-849a-c5b4974bb02f", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "remote" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "QMS", "professionalSkills" : [ "Quality management", "Regulatory compliance", "Incident investigation" ], "hardSkillsList" : [ "Documentation systems" ], "hardSkills" : [ { "name" : "Documentation systems", "level" : "intermediate" } ], "majorSkills" : "Quality assurance, Complaint handling, Regulatory affairs", "majorSkillsList" : [ "Quality assurance", "Complaint handling", "Regulatory affairs" ], "coreResponsibilities" : "Develop quality plans, Implement quality programs, Maintain quality programs, Coordinate regulatory inspections, Support regulatory inspections, Ensure compliance with regulations, Monitor quality standards, Ensure implementation of QMS, Record reported cases, Assess reported cases, Document reported cases, Handle product complaints, Handle quality incidents", "teamCollaboration" : "Cross-functional teams; International teams; Customer Service; Key Account Managers; Medical Information", "domainKnowledge" : "Pharmaceutical quality; Drug-related risks; Pharmaceutical quality defects; GMP; GDP", "domainList" : [ "pharmaceutical-quality", "drug-related-risks", "pharmaceutical-quality-defects", "gmp", "gdp" ], "domainSpecificKnowledge" : [ "Pharmaceutical quality", "Drug-related risks", "Pharmaceutical quality defects", "GMP", "GDP" ], "toolProficiency" : [ "QMS" ], "communicationSkills" : "Excellent communication", "documentationSkills" : "Document reported cases", "continuousLearning" : "Professional development; Training opportunities; International quality frameworks; International regulatory frameworks", "problemSolvingSkills" : "Problem-solving abilities; Analytical mindset", "qualificationsBasic" : "Degree in Pharmacy, Life Sciences, Chemistry, or related scientific discipline, Experience in Quality Assurance, Quality Control, or Pharmacovigilance within pharmaceutical industry, Understanding of GMP, GDP, and regulatory compliance frameworks, Experience in handling product complaints and quality incident investigations", "qualificationsPreferred" : "Experience in regulatory inspections related to manufacturing and wholesale distribution licenses", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Develop, implement, and maintain quality plans and programs in alignment with internal and regulatory requirements Coordinate and support regulatory inspections related to manufacturing and wholesale distribution licenses Ensure compliance with applicable regulations in close collaboration with the Regulatory Affairs Manager Monitor Group quality standards and ensure effective implementation within the local Quality Management System (QMS) Record, assess, and document reported cases of drug-related risks or suspected pharmaceutical quality defects Act as a key point of contact for complaint handling in collaboration with Customer Service, Key Account Managers, Medical Information, and other internal stakeholders Requirements: Degree in Pharmacy, Life Sciences, Chemistry, or a related scientific discipline Experience in Quality Assurance, Quality Control, or Pharmacovigilance within the pharmaceutical industry Strong understanding of GMP, GDP, and regulatory compliance frameworks Experience in handling product complaints and quality incident investigations Excellent communication skills with the ability to work across cross-functional and international teams Strong analytical mindset, attention to detail, and problem-solving abilities Proficiency in documentation systems and Quality Management Systems (QMS) Benefits: Competitive compensation package aligned with industry standards Health and wellness benefits including medical coverage Opportunities for professional development and training Exposure to international quality and regulatory frameworks Collaborative and cross-functional working environment Potential flexibility in working arrangements depending on role requirements ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Quality Specialist Complaints. Skills: Quality assurance, Complaint handling, Regulatory affairs. Develop quality plans. Implement quality programs", "postedDate" : "2026-06-15T06:09:49.140", "createdAt" : "2026-06-15T06:09:49.140", "lastUpdated" : "2026-06-16T12:16:53.334", "ingestTimestamp" : "2026-06-16T03:22:21.597", "mongoId" : "6a305119f292fd229cefa078", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Documentation systems", "Quality assurance", "Complaint handling", "Regulatory affairs", "Quality management", "Regulatory compliance", "Incident investigation", "Pharmaceutical quality", "Drug-related risks", "Pharmaceutical quality defects", "GMP", "GDP", "QMS" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 545.3973, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3050dbf292fd229cef6384", "title" : "Compliance Analyst: Licensing & Complaints", "company" : "APCO Holdings", "industry" : "Legal", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Compliance Analyst in Norcross, United States within the Financial Services industry, adjusted for company size and specific job responsibilities." }, "location" : "Norcross, GA", "locations" : [ "Norcross, GA", "Ponte Vedra, FL", "Westerville, OH" ], "timestamp" : "2026-06-16T12:46:26.387", "fingerprint" : "309da4b28d4607cb1d5f2238cfd24d809ec273791288b7800d028864dfcafa4e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/apcoholdings/2d917dd3-ab6d-46ab-84bd-370a5c5f4518/apply", "externalId" : "2d917dd3-ab6d-46ab-84bd-370a5c5f4518", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Norcross", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9412127,-84.2135309" } ], "locationText" : "Norcross, Georgia, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Regulatory compliance", "Licensing management", "Filing coordination", "Complaint response", "Process improvement", "Operational efficiency", "Record maintenance", "Audit support", "Regulatory review", "Knowledge sharing", "Cross-training", "Relationship building" ], "hardSkillsList" : [ "License preparation", "License filing", "Registration management", "DBA filings", "Complaint analysis", "Information collection", "Documentation preparation", "Information gathering", "Trend analysis", "Compliance documentation" ], "softSkillsList" : [ "Judgment" ], "hardSkills" : [ { "name" : "License preparation", "level" : "intermediate" }, { "name" : "License filing", "level" : "intermediate" }, { "name" : "Registration management", "level" : "intermediate" }, { "name" : "DBA filings", "level" : "intermediate" }, { "name" : "Complaint analysis", "level" : "intermediate" }, { "name" : "Information collection", "level" : "intermediate" }, { "name" : "Documentation preparation", "level" : "intermediate" }, { "name" : "Information gathering", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" }, { "name" : "Compliance documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Judgment" } ], "majorSkills" : "Licensing, Regulatory filings, Consumer complaints", "majorSkillsList" : [ "Licensing", "Regulatory filings", "Consumer complaints" ], "coreResponsibilities" : "Prepare corporate licenses, File corporate licenses, Maintain corporate licenses, Prepare registrations, File registrations, Maintain registrations, Prepare certificates of authority, File certificates of authority, Maintain certificates of authority, Prepare regulatory filings, File regulatory filings, Maintain regulatory filings, Manage producer license applications, Manage producer license renewals, Manage provider registrations, Manage DBA filings, Manage Secretary of State filings, Coordinate with regulators, Coordinate with third-party vendors, Secure approvals, Maintain compliance requirements, Monitor filing deadlines, Maintain licensing records, Maintain regulatory obligation records, Track regulatory changes, Communicate regulatory impacts, Collect complaint information, Analyze complaint information, Organize complaint information, Collect regulatory inquiry information, Analyze regulatory inquiry information, Organize regulatory inquiry information, Prepare draft responses, Prepare supporting documentation, Gather information for investigations, Gather information for responses, Track complaint activity, Report complaint activity, Analyze complaint trends, Identify compliance process improvements, Improve compliance documentation, Improve operational efficiency, Support integration efforts, Maintain corporate records, Maintain compliance documentation, Assist with special projects, Assist with audits, Assist with regulatory reviews, Serve as licensing resource, Serve as registration resource, Serve as compliance resource, Provide guidance to analysts, Provide support to analysts, Provide guidance to paralegals, Provide support to paralegals, Assist with training initiatives, Assist with knowledge-sharing initiatives, Cross-train across functions, Build working relationships", "teamCollaboration" : "Work across business units; Partner with regulators; Partner with vendors; Partner with legal professionals; Partner with internal stakeholders; Cross-functional collaboration; Cross-functional teams; Internal stakeholders; External vendors; Business partners", "projectManagementSkills" : [ "Manage multiple projects", "Manage competing priorities" ], "domainKnowledge" : "Vehicle protection products; Finance and insurance; Regulatory requirements; Licensing requirements; Compliance framework; Corporate governance; Insurance industry; Financial services; Automotive F&I", "domainList" : [ "vehicle-protection-products", "finance-and-insurance", "regulatory-requirements", "licensing-requirements", "compliance-framework", "corporate-governance", "insurance-industry", "financial-services", "automotive-f-i" ], "domainSpecificKnowledge" : [ "Vehicle protection products", "Finance and insurance", "Regulatory requirements", "Licensing requirements", "Compliance framework", "Corporate governance", "Insurance industry", "Financial services", "Automotive F&I" ], "toolProficiency" : [ "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Compliance documentation", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Problem-solving skills; Research complex issues; Develop practical solutions", "qualificationsBasic" : "Bachelor's degree, 6+ years compliance experience, 6+ years legal experience, 6+ years regulatory experience, 6+ years licensing experience, 6+ years business operations experience, Analytical skills, Organizational skills, Problem-solving skills, Excellent written communication skills, Excellent verbal communication skills, Manage multiple projects, Manage competing priorities, Advanced Microsoft Office proficiency", "qualificationsPreferred" : "Regulatory licensing experience, Registration experience, Compliance filings experience, Consumer complaint investigation experience, Consumer complaint response experience, Insurance industry experience, Financial services industry experience, Automotive F&I experience, Acquisition support experience, Integration support experience, Corporate governance support experience, Experience with regulators, Experience with state agencies, Experience with third-party vendors", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are seeking a Compliance Analyst, Licensing & Complaints to join our Legal & Regulatory Affairs team. In this role, you will play a critical part in maintaining APCO's regulatory compliance by managing licensing and registration activities, supporting regulatory filings, coordinating consumer complaint responses, and driving process improvements that strengthen our compliance framework. This position offers the opportunity to work across multiple business units while partnering with regulators, external vendors, legal professionals, and internal stakeholders throughout the organization. ## What You'll Do Regulatory Licensing & Filings Prepare, file, and maintain corporate licenses, registrations, certificates of authority, and regulatory filings Manage producer license applications and renewals, provider registrations, DBA filings, and Secretary of State filings Coordinate with regulators and third-party vendors to secure approvals and maintain compliance requirements Monitor filing deadlines and maintain accurate records of licensing and regulatory obligations Track changes in regulatory requirements and communicate impacts to internal stakeholders Consumer Complaints & Regulatory Response Support Collect, analyze, and organize information related to consumer complaints and regulatory inquiries Prepare draft responses and supporting documentation under the direction of Legal leadership Partner with internal departments to gather information necessary for complaint investigations and responses Assist with tracking, reporting, and trend analysis related to complaint activity Compliance Operations & Process Improvement Identify opportunities to improve compliance processes, documentation, and operational efficiency Support integration efforts related to acquisitions and new business initiatives Maintain corporate records and compliance documentation Assist with special projects, audits, and regulatory reviews as needed Serve as a resource on licensing, registration, and compliance-related matters Team Collaboration & Leadership Provide guidance and support to compliance analysts and paralegal staff Assist with training and knowledge-sharing initiatives Cross-train across Legal & Regulatory Affairs functions to support department flexibility and continuity Build strong working relationships with internal stakeholders, external vendors, regulators, and business partners ## What Makes You Successful You are highly organized, detail-oriented, and comfortable managing multiple deadlines in a fast-paced regulatory environment. You enjoy researching complex issues, interpreting regulations, and developing practical solutions that support business objectives while maintaining compliance. You are also a strong communicator who can work effectively with individuals at all levels of the organization while maintaining professionalism, confidentiality, and sound judgment. ## Basic Qualifications Bachelor's degree 6+ years of professional experience in a compliance, legal, regulatory, licensing, or business operations environment Strong analytical, organizational, and problem-solving skills Excellent written and verbal communication skills Ability to manage multiple projects and competing priorities simultaneously Advanced proficiency with Microsoft Office, including Word, Excel, and PowerPoint ## Preferred Qualifications Experience with regulatory licensing, registrations, or compliance filings Experience supporting consumer complaint investigations and responses Experience working in insurance, financial services, automotive F&I, or other regulated industries Experience supporting acquisitions, integrations, or corporate governance activities Experience working with regulators, state agencies, or third-party compliance vendors ## This Role Might Be a Great Fit If You… Enjoy working with regulations, licensing requirements, and compliance programs Thrive in highly organized, deadline-driven environments Like balancing detailed analysis with cross-functional collaboration Enjoy identifying process improvements and increasing operational efficiency Want to build expertise in regulatory compliance and legal operations ## What We Offer Competitive compensation Comprehensive medical, dental, and vision benefits 401(k) with company match Paid time off and company holidays Professional development opportunities Exposure to complex regulatory and compliance matters across multiple jurisdictions A collaborative and supportive legal and compliance team ## Additional Information At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E. Committed – We build strong, high-trust relationships with our partners and each other. Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity. Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business. Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.", "summaryDescription" : "Compliance Analyst: Licensing & Complaints at APCO Holdings. Skills: Licensing, Regulatory filings, Consumer complaints. Prepare corporate licenses. File corporate licenses", "postedDate" : "2026-06-15T14:15:09.057", "createdAt" : "2026-06-15T14:15:09.057", "lastUpdated" : "2026-06-16T12:46:26.387", "ingestTimestamp" : "2026-06-16T03:20:13.039", "mongoId" : "6a3050dbf292fd229cef6384", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "License preparation", "License filing", "Registration management", "DBA filings", "Complaint analysis", "Information collection", "Documentation preparation", "Information gathering", "Trend analysis", "Compliance documentation", "Judgment", "Licensing", "Regulatory filings", "Consumer complaints", "Regulatory compliance", "Licensing management", "Filing coordination", "Complaint response", "Process improvement", "Operational efficiency", "Record maintenance", "Audit support", "Regulatory review", "Knowledge sharing", "Cross-training", "Relationship building", "Manage multiple projects", "Manage competing priorities", "Vehicle protection products", "Finance and insurance", "Regulatory requirements", "Licensing requirements", "Compliance framework", "Corporate governance", "Insurance industry", "Financial services", "Automotive F&I", "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "skillCount" : 40, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 539.73755, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6ce70f0b99d589b27fc", "title" : "Regulatory Complaints Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-level Regulatory Complaints Associate in Irvine, United States, adjusted for the Financial Services industry and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-16T05:29:45.452", "fingerprint" : "3035ccd28190e3758a69a0e4fe5f0509d96ea47fc2283f34be3e5b2165b00cdf", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=105943", "externalId" : "105943", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "professionalSkills" : [ "Risk management", "Legal analysis", "Compliance oversight" ], "hardSkillsList" : [ "Regulatory requirements" ], "hardSkills" : [ { "name" : "Regulatory requirements", "level" : "intermediate" } ], "majorSkills" : "Regulatory requirements, Risk management, Legal analysis, Compliance oversight", "majorSkillsList" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "coreResponsibilities" : "Oversee regulatory compliance, Manage legal risks, Analyze regulatory requirements, Ensure compliance oversight", "domainKnowledge" : "Regulatory compliance; Risk management; Legal analysis", "domainList" : [ "regulatory-compliance", "risk-management", "legal-analysis" ], "domainSpecificKnowledge" : [ "Regulatory compliance", "Risk management", "Legal analysis" ], "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Regulatory Complaints Associate is responsible on a daily basis for drafting comprehensive responses to customer complaints submitted through HCA’s regulators in accordance with the applicable statutory timeline. What You Will Do 1. Regulatory Complaint Daily Activity · Draft and review other responses to complaints received through the Consumer Financial Protection Bureau (CFPB) and state regulators, including working with HCA’s CARE Team to obtain research, validation of research, preparation, and submission of responses. · Monitor the State Examination System complaint portal on a daily basis to obtain and respond accurately, thoroughly and timely to regulator complaints. · Identify potential regulatory risks while responding to complaints · Formulate recommendations and escalate internally, as needed. · Serve as a point of contact for state regulators regarding complaints, working directly with state regulators to respond to complaints and resolve escalated regulatory complaint issues. · Document accounts and include all relevant information and documents. 2. Complaint Analysis and Review · Assist in analyzing regulatory complaint data, including completing reviews of internal complaints identified as potentially being regulatory in nature, and preparing recaps of regulatory complaints where the driver is HCA Error. · Complete high risk complaint category reviews and provide feedback to the business on any issues or opportunities identified. Develop remediation and training plans to be presented to management for implementation by the business to reduce complaint volume. 3. Reporting · Assist in analyzing regulatory complaint data · Assist in preparing and distributing monthly, quarterly and ad-hoc report summaries related to regulator complaints. What You Will Bring · Minimum 2-4 years related experience in escalated customer complaints. · Experience in the auto finance industry a plus. · Bachelor’s degree or equivalent work experience required. · Strong problem solving and analytical skills to successfully address regulator complaints, perform root cause analysis and identify trends. · Excellent communication skills, written and verbal, with the ability to effectively communicate with all levels in the organization and external state regulator personnel. · Strong attention to detail. · Knowledge of applicable federal regulations and general compliance concepts. · Proficient with Microsoft Office (Word, Excel, PowerPoint) · Demonstrated ability to learn systems and processes. Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Regulatory Complaints Associate at Hyundai Capital America. Skills: Regulatory requirements, Risk management, Legal analysis, Compliance oversight. Oversee regulatory compliance. Manage legal risks", "createdAt" : "2026-06-14T18:52:14.313", "lastUpdated" : "2026-06-16T05:29:45.452", "ingestTimestamp" : "2026-06-14T18:52:14.313", "mongoId" : "694ae6ce70f0b99d589b27fc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight", "Regulatory compliance" ], "skillCount" : 5, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 494.33023, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a191bd658b93c861e37f9a1", "title" : "Senior Complaints Specialist - IDR/EDR", "company" : "Stake", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Complaints Specialist in Sydney, Australia, adjusted for the FinTech industry and company size." }, "location" : "Sydney, NSW", "locations" : [ "Sydney", "NSW" ], "timestamp" : "2026-06-16T02:27:07.076", "fingerprint" : "1dfb41d986c75a0461b86a524fb07721272808d3bbc40ed805ac89ff6f66d8cb", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://stake.breezy.hr/p/e065ef8b8e9e-senior-complaints-specialist-idr-edr", "externalId" : "e065ef8b8e9e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Manage customer complaints, Resolve IDR/EDR issues, Ensure customer satisfaction, Maintain customer relationships, Achieve customer retention goals, Realize customer value", "domainKnowledge" : "IDR; EDR", "domainList" : [ "idr", "edr" ], "domainSpecificKnowledge" : [ "IDR", "EDR" ], "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Stake is looking for a Senior Complaints Specialist - IDR/EDR to join us at our Sydney CBD HQ, with a flexible hybrid working model. We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we’ve e", "summaryDescription" : "Senior Complaints Specialist - IDR/EDR at Stake. Manage customer complaints. Resolve IDR/EDR issues", "createdAt" : "2026-06-14T18:41:50.539", "lastUpdated" : "2026-06-16T02:27:07.076", "ingestTimestamp" : "2026-06-14T18:41:50.539", "mongoId" : "6a191bd658b93c861e37f9a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "IDR", "EDR" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 482.35013, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b66f292fd229cf5d46f", "title" : "Complaints Legal Analyst (Spanish Market) - Maternity Cover", "company" : "N26", "industry" : "Banking", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Complaints Legal Analyst in Madrid, Spain, adjusted for the FinTech industry and a medium-sized company." }, "location" : "Madrid, Madrid, Spain", "locations" : [ "Madrid", "Madrid", "Spain" ], "timestamp" : "2026-06-16T08:16:13.251", "fingerprint" : "c2582531619dadf09541907624a40515a0eae0dc27633f9ca365b6a93c2aa331", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://n26.com/en-eu/careers/positions/8000161?gh_jid=8000161", "externalId" : "8000161", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madrid", "state" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "40.4237276,-3.6899043" } ], "locationText" : "Madrid, Madrid, Spain", "minimumEducation" : "Bachelor's", "domainKnowledge" : "Regulatory requirements; Risk management; Legal analysis; Compliance oversight", "domainList" : [ "regulatory-requirements", "risk-management", "legal-analysis", "compliance-oversight" ], "domainSpecificKnowledge" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "remoteFriendly" : false, "rawDescription" : "About the opportunity We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. To role would be ideally based in Madrid. You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. Please mind for this role native-level Spanish language skill is essential. In your next challenge, you will: Take care (record, process, respond) of formal complaints from lawyers, users, or via authority in Spanish Help to identify complaints root-causes and define possible solutions Assist and participate in mitigation projects to prevent further complaints Take over own initiatives to improve operational procedures with a focus on compliance Face a great variety of different topics and a not monotonous work Witness a very good team spirit and cooperation with various stakeholders of all departments Develop more bank-specific expertise esp. about compliance-related topics Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise Detect inefficiencies in the team’s workflows proactively and propose efficient solutions What you’ll need to be successful? You speak Spanish (native level), and fluent English, knowledge of German/Italian/French is a plus Relevant Bachelor’s degree (e. g. law studies) is desirable Relevant work experience in legal, compliance, banking sector and financial service industry Previous experience communicating with government regulators is a plus You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise You are able to carry out accurate legal research independently Knowledge on how to use a CRM system (“Salesforce”) and experience with process management tools like “Jira” and “Confluence” is a plus You use your time effectively, can prioritise appropriately and are able to work under strict deadlines You are committed and eager to learn and want to drive the improvement and optimisation of our processes Continuously challenge the status quo Actively help yourself (and others) being successful You enjoy working in a very motivated team but also have a high degree of autonomy What’s in it for you? Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running \uD83D\uDE80 Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations), N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop 26 vacation days per year, with an additional day for each year of service - up to 30 days A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies A relocation package with visa support for those who need it Who we are? N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across 8 global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna, New York and São Paulo. Sounds good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.", "summaryDescription" : "Complaints Legal Analyst (Spanish Market) - Maternity Cover at N26", "postedDate" : "2026-06-15T23:24:55.444", "createdAt" : "2026-06-15T23:24:55.444", "lastUpdated" : "2026-06-16T08:16:13.251", "ingestTimestamp" : "2026-06-15T23:24:55.444", "mongoId" : "6a305b66f292fd229cf5d46f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "skillCount" : 4, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 437.18085, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30602ef292fd229cf87313", "title" : "Deal Desk Analyst", "company" : "Datadog", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Deal Desk Analyst in California, USA, adjusted for a large SaaS company and senior experience level." }, "location" : "California, United States", "locations" : [ "California", "United States", "Oregon", "United States", "Washington", "United States", "San Francisco", "CA", "United States" ], "timestamp" : "2026-06-16T09:55:53.207", "fingerprint" : "cc77043032f6aab3dd05fe6164eafe3a2b5ce7f875050cc619b2e0fca66d0a0f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.datadoghq.com/detail/8003080/?gh_jid=8003080", "externalId" : "8003080", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "hybrid" } ], "locationText" : "California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Sales operations", "Finance", "Sales strategy", "Sales enablement", "Deal structuring", "Quoting", "Negotiations" ], "hardSkillsList" : [ "Revenue recognition principles" ], "softSkillsList" : [ "Problem solver" ], "hardSkills" : [ { "name" : "Revenue recognition principles", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem solver" } ], "majorSkills" : "Deal structuring, Quoting, SaaS transactions", "majorSkillsList" : [ "Deal structuring", "Quoting", "SaaS transactions" ], "coreResponsibilities" : "Develop in-depth knowledge of Datadog’s licensing and pricing, Provide deal structuring and quoting support, Be a creative problem solver, Find a way to meet customers’ needs, Adhere to Datadog’s selling policies, Solve customer satisfaction issues, Negotiate deals directly with the customer, Work cross functionally across various stakeholder groups, Function as point of contact for Sales, Function as subject matter expert for Sales, Drive adherence to internal controls, Drive adherence to protocols, Drive adherence to business rules", "teamCollaboration" : "Sales Operations; Billing; Contracts; Legal teams; Global Sales Team; Stakeholder groups; Order management; Revenue; Finance; Product management", "domainKnowledge" : "Datadog’s licensing; Datadog’s pricing models; SaaS transactions", "domainList" : [ "datadog-s-licensing", "datadog-s-pricing-models", "saas-transactions" ], "domainSpecificKnowledge" : [ "Datadog’s licensing", "Datadog’s pricing models", "SaaS transactions" ], "toolProficiency" : [ "MS Word", "Excel", "PowerPoint" ], "communicationSkills" : "Communication skills", "continuousLearning" : "Continuous career development; Pathing opportunities; Product training; Internal mentor; Buddy program", "problemSolvingSkills" : "Creative problem solver; Problem solving", "outcomesObjectives" : "Meet customers’ needs; Adhere to Datadog’s selling policies; Solve customer satisfaction issues", "qualificationsBasic" : "4 years of overall experience, 2 years of experience with deal structuring/quoting complex SaaS transactions, Working knowledge of revenue recognition principles, Comfortable representing the company to customers in negotiations, Resolving customer satisfaction issues, Attention to detail, Ability to multi-task, Communication skills, Ability to work in fast paced, high pressure environment, Quantitative skills, MS Word, Excel and PowerPoint skills", "qualificationsPreferred" : "Experience with Salesforce, Experience with CPQ", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "G&A at Datadog rapidly scales the physical space, hiring, onboarding, and financial and legal systems to keep our business running in top form. As a Deal Desk Analyst, you will work cross-functionally with our Sales Operations, Billing, Contracts and Legal teams to provide quoting and deal structuring support to the Global Sales Team. This will be a growth position as Datadog’s business continues to expand. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal structuring and quoting support to our global sales teams Be a creative problem solver who finds a way to meet customers’ needs while adhering to Datadog’s selling policies Solve customer satisfaction issues following execution of the deal Actively negotiate deals directly with the customer as needed Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management Function as point of contact and subject matter expert for Sales on deal pricing matters Drive adherence to internal controls, protocols and business rules Who You Are: At least 4 years of overall experience including related processes such as sales operations, finance, sales strategy, and sales enablement At least 2 years of experience with deal structuring/quoting complex SaaS transactions for a fast-growing multi-national company Working knowledge of revenue recognition principles Must be comfortable representing the company to customers in negotiations and resolving customer satisfaction issues Strong attention to detail Ability to multi-task Strong communication skills Ability to work in fast paced, high pressure environment Strong quantitative skills Strong MS Word, Excel and PowerPoint skills Bonus Points: Experience with Salesforce and CPQ Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Generous and competitive benefits package New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities Product training to develop an in-depth understanding of our product and space Best in breed onboarding Internal mentor and buddy program cross-departmentally Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $68,000—$100,000 USD About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.", "summaryDescription" : "Deal Desk Analyst at Datadog. Skills: Deal structuring, Quoting, SaaS transactions. Develop in-depth knowledge of Datadog’s licensing and pricing. Provide deal structuring and quoting support", "postedDate" : "2026-06-15T23:23:47.149", "createdAt" : "2026-06-15T23:23:47.149", "lastUpdated" : "2026-06-16T09:55:53.207", "ingestTimestamp" : "2026-06-15T23:23:47.149", "mongoId" : "6a30602ef292fd229cf87313", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Revenue recognition principles", "Problem solver", "Deal structuring", "Quoting", "SaaS transactions", "Sales operations", "Finance", "Sales strategy", "Sales enablement", "Negotiations", "Datadog’s licensing", "Datadog’s pricing models", "MS Word", "Excel", "PowerPoint" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 425.13202, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c60c074d8ee00a08f346d", "title" : "Dealing Services Agent", "company" : "AJ Bell", "industry" : "Financial Services", "salary" : { "min" : 23000.0, "max" : 28000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an entry-level Dealing Services Agent in Manchester, United Kingdom, adjusted for the FinTech industry and company size." }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-16T01:33:31.293", "fingerprint" : "401b4402bcb478eb0b47ea12349b4c9d6ab72c58cfae6a55ea56520c0931a85a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AJBell1/744000131723509-dealing-services-agent", "externalId" : "744000131723509", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Microsoft Word, Microsoft Excel, Microsoft Outlook", "professionalSkills" : [ "Customer service", "Dealing services", "Investing", "Trading" ], "hardSkillsList" : [ "Telephone manner", "Written communication", "Verbal communication" ], "hardSkills" : [ { "name" : "Telephone manner", "level" : "intermediate" }, { "name" : "Written communication", "level" : "intermediate" }, { "name" : "Verbal communication", "level" : "intermediate" } ], "majorSkills" : "Customer service, Dealing services, Investing", "majorSkillsList" : [ "Customer service", "Dealing services", "Investing" ], "coreResponsibilities" : "Support customers by phone, email and secure message, Help customers place and execute trades, Deliver a high level of customer service, Handle inbound calls, Respond to emails, Carry out activity in line with service level, Carry out activity in line with compliance policies", "teamCollaboration" : "Working together; Building connections", "domainKnowledge" : "Investing; Trading; Financial markets; Stock market", "domainList" : [ "investing", "trading", "financial-markets", "stock-market" ], "domainSpecificKnowledge" : [ "Investing", "Trading", "Financial markets", "Stock market" ], "toolProficiency" : [ "Microsoft Word", "Microsoft Excel", "Microsoft Outlook" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Paid study support for professional qualifications; Learning and development opportunities", "specialRequirements" : "40 hours per week, Varied shift patterns, Monday to Friday 8am–9pm, Includes some bank holidays", "qualificationsBasic" : "Minimum of 5 GCSEs grades 9–4 (A–C or equivalent), including Maths and English, Excellent customer service skills, Professional and confident telephone manner, Competent with Microsoft Word, Excel and Outlook, Ability to work under pressure, Ability to meet deadlines", "qualificationsPreferred" : "Previous financial services/dealing experience", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Our Dealing Services team is expanding! At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stock market and other investments, and our Dealing Services team is there to support them every step of the way. Are you interested in investing, trading, or the stock market? Whether you’re already knowledgeable, have experience in financial services, or simply have a strong curiosity and willingness to learn, this could be the role for you. We’re looking to recruit hardworking, customer-centric individuals to join our Dealing Services team, where you will play a key role in providing our award-winning service to our customers. We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly. What does the job involve? Our Dealing Services Agents support customers by phone, email and secure message, helping them place and execute trades while delivering a high level of customer service at all times. You’ll handle inbound calls and respond to emails, ensuring all activity is carried out in line with service level agreements and compliance policies. You’ll receive a comprehensive structured training programme and ongoing support to build your knowledge, confidence and expertise in dealing services and investing. Career development is something we pride ourselves on at AJ Bell, and when the time is right, we’ll support you to take the next step. We also offer paid study support for professional qualifications. What we're looking for: * A genuine interest in investing, trading, or financial markets, experience is helpful but not essential Minimum of 5 GCSEs grades 9–4 (A–C or equivalent), including Maths and English * Excellent customer service skills with a professional and confident telephone manner * Strong communication skills, both written and verbal * Competent with Microsoft Word, Excel and Outlook * Ability to work under pressure and meet deadlines This role is 40 hours per week with varied shift patterns on a rota basis, covering Monday to Friday 8am–9pm, and includes some bank holidays. About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer * Starting salary of £28,100 (can be higher dependent on previous financial services/dealing experience) * 25 days holiday, increasing with service + buy/sell scheme + bank holidays * 6% Pension with matched contributions * Discretionary bonus scheme * Share schemes (including free shares and BAYE) * Health Cash Plan and discounted private healthcare * Free onsite gym * Enhanced family leave (subject to qualifying criteria) * Travel and bike loan schemes * Employee Assistance Programme Life at AJ Bell * Regular social events including summer and Christmas parties * Learning and development opportunities tailored to you * Casual dress code * Friendly, supportive team environment Our ways of working At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. Inclusion & diversity We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. Agency information This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.", "summaryDescription" : "Dealing Services Agent at AJ Bell. Skills: Customer service, Dealing services, Investing. Support customers by phone, email and secure message. Help customers place and execute trades", "postedDate" : "2026-06-11T16:35:53.000", "createdAt" : "2026-06-14T19:09:53.141", "lastUpdated" : "2026-06-16T01:33:31.293", "ingestTimestamp" : "2026-06-14T19:09:53.141", "mongoId" : "6a2c60c074d8ee00a08f346d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Telephone manner", "Written communication", "Verbal communication", "Customer service", "Dealing services", "Investing", "Trading", "Financial markets", "Stock market", "Microsoft Word", "Microsoft Excel", "Microsoft Outlook" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 425.10446, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25244a74d8ee00a00e1750", "title" : "Complaints Officer", "company" : "Funding Circle", "industry" : "Collections, Recoveries & Litigation", "salary" : { "min" : 32500.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Complaints Officer in London, UK, with adjustments for the FinTech industry and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-14T21:39:34.244", "fingerprint" : "7eb0dd48a5c4033c0902af84a6dae23bddd002b00b924f90c83d4e097bc57c74", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/fundingcircle/5c7cfc5e-17f0-4099-84e3-ec0f0a32bf05/application", "externalId" : "5c7cfc5e-17f0-4099-84e3-ec0f0a32bf05", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "Generative AI", "professionalSkills" : [ "Customer service", "Root Cause Analysis", "Internal feedback" ], "hardSkillsList" : [ "Complaint handling" ], "hardSkills" : [ { "name" : "Complaint handling", "level" : "intermediate" } ], "majorSkills" : "Customer complaints, Problem solving", "majorSkillsList" : [ "Customer complaints", "Problem solving" ], "coreResponsibilities" : "Provide best customer experience, Handle customer complaints in writing, Handle customer complaints over phone, Support Root Cause Analysis, Support internal feedback loops, Mitigate future customer problems, Investigate complex complaints, Respond to complex complaints, Give customer the right outcome, Manage caseload of customer complaints, Manage Financial Ombudsman Service escalated complaints, Meet tight deadlines", "teamCollaboration" : "Collaborating with other business areas", "domainKnowledge" : "Financial Ombudsman Service", "domainList" : [ "financial-ombudsman-service" ], "domainSpecificKnowledge" : [ "Financial Ombudsman Service" ], "communicationSkills" : "Verbal communication; Written abilities", "continuousLearning" : "Annual learning allowance", "innovationCreativity" : "Use Generative AI", "problemSolvingSkills" : "Solving complex problems", "outcomesObjectives" : "Provide the best customer experience; Mitigate future customer problems; Give the customer the right outcome", "qualificationsBasic" : "1 year of experience in a Complaints role, Proven experience handling complex customer complaints, Excellent customer service skills, Attention to detail, Organisational skills, Ability to follow procedures, Experience working with Financial Ombudsman Service, Excellent verbal communication skills, Excellent written abilities, Proactively identify ways to use Generative AI, Confident using approved AI tools safely", "qualificationsPreferred" : "Experience in Financial Services", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE \uD83D\uDE80 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy \uD83D\uDCC8 Come and join a mission that matters! [Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com] THE ROLE ⚡ \uD83D\uDCCD London (Hybrid) | \uD83E\uDD1D 3 days in the office | \uD83D\uDCB0 Competitive Salary + Benefits We’re looking for someone who thrives on solving complex problems and is experienced in managing customer complaints. You’ll need to be detail-oriented, highly organised, and able to navigate challenging situations with professionalism and empathy. Working collaboratively with other business areas and providing actionable feedback will be key to your success in this role - Provide the best customer experience when handling customer’s complaints in writing and over the phone - Support Root Cause Analysis and internal feedback loops to mitigate future customer problems - Investigate and respond to various complex complaints and give the customer the right outcome - Manage a caseload of customer complaints including Financial Ombudsman Service (FOS) escalated complaints within tight deadlines WHAT WE’RE LOOKING FOR \uD83C\uDF31 We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. - At least 1 year of experience in a Complaints role, preferably within Financial Services - Proven experience handling complex and challenging customer complaints with excellent customer service skills - Strong attention to detail, organisational skills, and the ability to follow procedures - Experience working with the Financial Ombudsman Service or relevant regulatory bodies - Excellent verbal communication skills and strong written abilities - At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. - You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity - Confident using approved AI tools safely and effectively to enhance your output and find a better way of working We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you. WHY JOIN US? \uD83D\uDC9C We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a \"best of both\" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! Our Circler Proposition focuses on five areas: - Flexibility: We provide a benefit allowance you can tailor to your own life and family. - Health: This includes private medical and dental, health assessments, and access to a digital GP. - Wealth: We offer life assurance, share schemes, and financial coaching. - Development: You get a dedicated annual learning allowance to help you level up. - Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!", "summaryDescription" : "Complaints Officer at Funding Circle. Skills: Customer complaints, Problem solving. Provide best customer experience. Handle customer complaints in writing", "postedDate" : "2026-06-11T19:30:15.131", "createdAt" : "2026-06-11T19:30:15.131", "lastUpdated" : "2026-06-14T21:39:34.244", "ingestTimestamp" : "2026-06-11T19:30:15.131", "mongoId" : "6a25244a74d8ee00a00e1750", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Complaint handling", "Customer complaints", "Problem solving", "Customer service", "Root Cause Analysis", "Internal feedback", "Financial Ombudsman Service" ], "skillCount" : 7, "jobCategory" : "other", "jobSubcategory" : "complaints", "dataQualityScore" : 0.8888889, "_score" : 405.01303, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a2c91ae74d8ee00a0983cbf", "title" : "Head of Customer Care", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Customer Care in FinTech in Manchester, UK, adjusted for seniority and company size." }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-16T06:02:03.393", "fingerprint" : "e8add2eddb8d87fb826cd6814e7e36613c531cdff905db874956787c9f9c46e1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8588534002", "externalId" : "8588534002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer operations", "Complaints handling", "Payment operations", "Vulnerable customer strategy" ], "hardSkillsList" : [ "FCA Consumer Duty", "DISP rules", "Vulnerability guidance" ], "hardSkills" : [ { "name" : "FCA Consumer Duty", "level" : "intermediate" }, { "name" : "DISP rules", "level" : "intermediate" }, { "name" : "Vulnerability guidance", "level" : "intermediate" } ], "majorSkills" : "Customer Care, Complaints Management, Payment Operations", "majorSkillsList" : [ "Customer Care", "Complaints Management", "Payment Operations" ], "coreResponsibilities" : "Build and lead a high-performing team, Champion engagement, recognition, and team development, Develop, own, and embed a best-in-class vulnerable customer, Act as the internal subject matter expert on, Provide guidance to business stakeholders, Influence product and process design, Lead end-to-end complaints handling, Ensure timely, fair, and well-evidenced resolutions, Oversee the payment operations function, Ensure customer payment queries, disputes, and processing issues, Drive operational excellence by leveraging technology, Streamline processes, Enhance the customer experience", "teamCollaboration" : "Work with senior stakeholders; Work with regulatory counterparts", "domainKnowledge" : "Regulated financial services; FCA Consumer Duty; DISP complaints-handling rules; Vulnerability guidance", "domainList" : [ "regulated-financial-services", "fca-consumer-duty", "disp-complaints-handling-rules", "vulnerability-guidance" ], "domainSpecificKnowledge" : [ "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "communicationSkills" : "Excellent communicator; Influencer", "continuousLearning" : "Professional development; Annual Learning and Wellbeing Budget", "innovationCreativity" : "Pilot new ideas fast; Scale quickly", "problemSolvingSkills" : "Interpret complex data; Identify root causes; Implement evidence-based decisions", "outcomesObjectives" : "Deliver good outcomes for customers", "qualificationsBasic" : "Significant experience in customer operations, Expertise in complaints, Expertise in vulnerability, Expertise in payment operations, Deep understanding of FCA Consumer Duty, Deep understanding of DISP complaints-handling rules, Deep understanding of vulnerability guidance (FG21/1), Proven track record of building high-performing teams, Analytical skills", "qualificationsPreferred" : "Experience in regulated financial services environment", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Manchester | \uD83C\uDFE2 3 days per week in office Customer Care/Customer Operations \uD83D\uDE80 Customer Care is a brand new team for us, and you’ll be the first hire! You’ll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations. What You’ll Be Doing \uD83D\uDDC3️ Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability. Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose. Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap. Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design. Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements. Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately. Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For \uD83D\uDD0E A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations. A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1). A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment. Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions. An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts. Interview Process \uD83E\uDD1D Stage 1: 30 minutes with a Talent Partner Stage 2: 60 minutes with the Customer Operations Director Stage 3: 60 minutes with our Lead People Partner and another Head of Stage 4: Good To Great interview with a member of our C-Suite Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Head of Customer Care at Capital on Tap. Skills: Customer Care, Complaints Management, Payment Operations. Build and lead a high-performing team. Champion engagement, recognition, and team development", "postedDate" : "2026-06-14T19:11:55.339", "createdAt" : "2026-06-14T19:11:55.339", "lastUpdated" : "2026-06-16T06:02:03.393", "ingestTimestamp" : "2026-06-14T19:11:55.339", "mongoId" : "6a2c91ae74d8ee00a0983cbf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "FCA Consumer Duty", "DISP rules", "Vulnerability guidance", "Customer Care", "Complaints Management", "Payment Operations", "Customer operations", "Complaints handling", "Payment operations", "Vulnerable customer strategy", "Regulated financial services", "DISP complaints-handling rules" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "_score" : 399.8778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c77b774d8ee00a093d269", "title" : "Senior Complaints Manager", "company" : "Zopa", "industry" : "Complaints", "salary" : { "min" : 70000.0, "max" : 95000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Complaints Manager in London, adjusted for FinTech industry and manager seniority." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T00:27:14.689", "fingerprint" : "dc4bec856cbb0be8148316e6bf90aad9ccdaa8253b2a76e88e2e97f3a27548d3", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/zopa/da148522-ad9b-44bc-bb5f-fad6effa3bab/apply", "externalId" : "da148522-ad9b-44bc-bb5f-fad6effa3bab", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Case handling", "Decision making", "Root cause analysis" ], "hardSkillsList" : [ "Complaints management", "Regulatory compliance", "Risk management", "Data analysis", "Performance management" ], "hardSkills" : [ { "name" : "Complaints management", "level" : "intermediate" }, { "name" : "Regulatory compliance", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" } ], "majorSkills" : "Complaints management, Regulatory compliance, Team leadership", "majorSkillsList" : [ "Complaints management", "Regulatory compliance", "Team leadership" ], "coreResponsibilities" : "Lead complaint handlers, Develop complaint handlers, Performance manage complaint handlers, Set expectations on quality, Set expectations on conduct, Set expectations on performance, Create accountability culture, Create sound judgement culture, Create high-quality decision-making culture, Own end-to-end complaints process, Handle escalated cases, Handle complex cases, Define handling procedures, Maintain quality frameworks, Maintain controls, Support team on difficult cases, Ensure consistency, Ensure good customer outcomes, Set approach for regulatory complaints, Set approach for FOS complaints, Handle DSARs, Make calls on high impact cases, Make calls on sensitive cases, Make calls on ambiguous cases, Keep close to FOS decisions, Keep close to FOS trends, Adjust approach, Ensure fair outcomes, Ensure consistent outcomes, Ensure defensible outcomes, Own alignment with FCA DISP, Own alignment with Consumer Duty, Own alignment with conduct standards, Use complaints data, Identify where things go wrong, Prioritise by customer impact, Prioritise by risk, Work with Product, Work with Risk, Work with Credit, Work with Legal, Work with Operations, Support root cause fixes, Ensure actions land, Ensure repeat issues stop, Report on complaints outcomes, Report on FOS results, Report on key risks, Turn data into insight, Call out risks early, Address risks, Maintain controls, Prepare for audit, Prepare for regulatory review, Build trusted relationships, Drive decisions, Drive change, Represent Complaints in forums, Balance customer needs, Balance business priorities, Balance risk priorities, Push back when needed", "teamCollaboration" : "Work with Product; Work with Risk; Work with Credit; Work with Legal; Work with Operations; Represent Complaints in forums", "domainKnowledge" : "FOS; FCA DISP; Consumer credit regulation; Conduct risk; Banking products; Lending products; Auto finance", "domainList" : [ "fos", "fca-disp", "consumer-credit-regulation", "conduct-risk", "banking-products", "lending-products", "auto-finance" ], "domainSpecificKnowledge" : [ "FOS", "FCA DISP", "Consumer credit regulation", "Conduct risk", "Banking products", "Lending products", "Auto finance" ], "problemSolvingSkills" : "Sound judgement; Complex decision making; Root cause analysis", "outcomesObjectives" : "Ensure good customer outcomes; Ensure fair outcomes; Ensure consistent outcomes; Ensure defensible outcomes", "qualificationsBasic" : "5+ years complaints experience, Experience working with FOS, Experience working with FCA, Experience leading teams", "qualificationsPreferred" : "Background in conduct risk, Background in remediation, Background in complaints policy, Exposure to AI-assisted complaint handling, Exposure to automation", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## Description Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife Zopa has a wide-ranging complaints function spanning current accounts, consumer lending, auto finance, FOS escalations and a growing AI-assisted case-handling programme. It’s a genuinely complex environment that needs someone who can lead a team, exercise sound judgement on difficult cases, and help the business learn from what complaints are telling it. Reporting to the Head of Complaints, you’ll lead a complaints management team, own the process, and make informed, balanced and complex decisions where needed. You’ll be setting the standard for how we handle our most complex and high-risk cases especially those that go to the Financial Ombudsman Service and making sure what we learn from complaints actually improves how Zopa is built and run. This is a senior role with real influence. You’ll work with Product, Risk, Credit, Legal and Operations, and represent Complaints in senior forums where decisions get made. You’ll own complaints across our banking and lending products, including auto finance. ## A day in the life Team and operational leadership Lead, develop and performance manage a team of complaint handlers and managers, setting clear expectations on quality, conduct and performance Create a culture of accountability, sound judgement and high-quality decision-making Own the end-to-end complaints process including escalated and complex cases Define and maintain handling procedures, quality frameworks and controls across the function Support and guide the team on difficult cases, ensuring consistency and good customer outcomes. Escalated, complex and FOS complaints Help set the approach for handling escalated regulatory and FOS complaints end to end including DSARs Make the call on cases that are high impact, sensitive, or genuinely ambiguous Keep close to FOS decisions and trends, and adjust our approach when needed Make sure our outcomes are fair, consistent, and defensible internally and to regulators Own our alignment with FCA DISP, Consumer Duty and conduct standards. Supporting complaints-driven change Use complaints data to identify where things are going wrong for customers Prioritise by customer impact and risk, not just volume Work closely with Product, Risk, Credit, Legal and Operations to support root cause fixes Partner with the relevant teams to ensure actions land and repeat issues stop. Insight and risk Own how we report on complaints outcomes, FOS results, and key risks to senior leadership Turn data into clear, actionable insight not just dashboards Call out risks early and make sure they’re addressed before they become problems Keep our controls strong and make sure we’re ready for audit or regulatory review at any point. Cross-business influence Build trusted relationships across Zopa, including at senior level Drive decisions and change in areas you don’t directly own Represent Complaints in forums where product, policy, and risk decisions are made Balance what’s right for customers with business and risk priorities and know when to push back. ## About you Complaints experience in retail banking or fintech Deep knowledge of FOS, FCA DISP and consumer credit regulation Experience working directly with the FOS or FCA Hands-on experience with current accounts or consumer lending products Experience leading and developing teams in a complaint and conduct environment Track record of using complaints insight to drive real product or process change Confident making difficult decisions with genuine regulatory and customer consequences Able to influence senior stakeholders and lead change without direct authority Background in conduct risk, remediation or complaints policy Exposure to AI-assisted complaint handling or automation ## Additional Information #LI-LH1 At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. ", "summaryDescription" : "Senior Complaints Manager at Zopa. Skills: Complaints management, Regulatory compliance, Team leadership. Lead complaint handlers. Develop complaint handlers", "postedDate" : "2026-06-12T12:47:48.407", "createdAt" : "2026-06-12T12:47:48.407", "lastUpdated" : "2026-06-16T00:27:14.689", "ingestTimestamp" : "2026-06-14T22:02:10.323", "mongoId" : "6a2c77b774d8ee00a093d269", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Complaints management", "Regulatory compliance", "Risk management", "Data analysis", "Performance management", "Team leadership", "Case handling", "Decision making", "Root cause analysis", "FOS", "FCA DISP", "Consumer credit regulation", "Conduct risk", "Banking products", "Lending products", "Auto finance" ], "skillCount" : 16, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 376.4489, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3079b7f292fd229c034897", "title" : "Senior Deal Desk Analyst", "company" : "Achievers", "industry" : "Revenue Operations", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Senior Deal Desk Analyst in the United States, adjusted for seniority and the SaaS industry." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T12:29:50.484", "fingerprint" : "e192b9abb0360dd479b268883f614edc467e206f8bde5ed719a8883fe6d3884d", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/achievers/13d21da6-372a-4b99-9fd1-786c868f25ba/apply", "externalId" : "13d21da6-372a-4b99-9fd1-786c868f25ba", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "hybrid" } ], "locationText" : "United States", "employmentType" : "CONTRACT", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description About Achievers Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter. Our commitment to you: At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights. The opportunity: We are seeking a strategic and execution-focused Senior Analyst, Deal Desk to help evolve and mature our Deal Desk function. This is a hands-on individual contributor role that combines day-to-day deal execution with subject matter expertise and functional ownership. You will operate as both a player and a builder—owning deal desk ticket execution and complex deal support while driving process optimization, automation, and scalable improvements. You will partner closely with Sales, Customer Success, Legal, and Finance to structure high-quality deals across land, expand, and renewal motions, directly impacting ARR growth, deal velocity, and long-term customer value. You will enable efficient deal progression while also building the frameworks, guardrails, and processes that create consistency and scale. You will balance strong collaboration and commercial flexibility with clear standards and operational rigor, ensuring deals support both immediate revenue objectives and sustainable growth, while reducing friction in the deal process by improving upfront clarity and enabling stronger deal structuring at the source. Please note that this opportunity is a 12 month contract. ## How you'll own the Deal Desk function at Achievers Own and execute day-to-day Deal Desk support, including managing deal reviews, pricing requests, discount approvals, and contract structuring across new business, expansion, and renewal deals Lead complex and non-standard deals, providing strategic guidance on pricing, licensing models, and commercial constructs Partner with Sales and Customer Success to structure competitive, scalable, and complian deals, acting as a thought partner to drive the right deal outcomes—not simply an approval step Provide clear guidance and transparency on pricing, approvals, and deal structures to help Sales and Customer Success navigate trade-offs and drive more efficient deal execution Apply sound judgment to balance sales velocity with pricing integrity, margin protection, and long-term revenue outcomes Act as the primary liaison between Sales, Legal, and Finance to align on contract terms, approvals, and deal strategy Support commissions processes during monthly and quarterly cycles by contributing to crediting validation, exception review, and payout accuracy, stepping in during peak periods or planned absences and applying Deal Desk judgment to ensure consistent, compliant compensation outcomes. Serve as an escalation point for high-impact or non-standard deals, providing clear and data- driven recommendations Act as a subject matter expert (SME) for deal structuring, pricing strategy, and contracting best practices across the organization Mentor and support Deal Desk Analysts, sharing subject matter expertise and elevating team capability, consistency, and judgment Define and evolve pricing frameworks, discount matrices, approval governance, and deal guardrails Build, document, and standardize Deal Desk processes, playbooks, and operating procedures to drive consistency, clarity, and scalability Identify and implement opportunities for process optimization, automation, and workflow improvements to reduce manual effort and increase efficiency Streamline deal approval and contract workflows to accelerate deal cycle times while maintaining appropriate controls and compliance Develop reporting and dashboards to track deal performance, discounting trends, and operational effectiveness Enable Sales and Customer Success teams through training and ongoing guidance on pricing, deal structuring, tools, and processes, empowering teams to structure stronger deals upfront Foster a culture of continuous improvement, balancing collaboration and responsiveness with strong operational discipline, accountability, and consistency ## Experience we feel will set you up for success 6+ years of experience in Deal Desk, Commissions, Sales Operations, or Revenue Operations within a B2B SaaS environment Proven ability to operate in a high-volume, hands-on deal environment while contributing strategically as a subject matter expert Strong expertise in SaaS pricing models, discounting, contract structuring, and deal strategy Experience building, documenting, and optimizing scalable processes and workflows Demonstrated experience driving process improvements and automation initiatives Strong cross-functional collaboration experience with Sales, Customer Success, Legal, Finance, and related stakeholders Proficiency with Salesforce (or equivalent CRM), CLM tools, and workflow/automation systems Advanced Excel or Google Sheets skills with strong analytical and data interpretation capabilities Excellent communication and stakeholder management skills, with the ability to influence without direct authority Demonstrated ability to balance a collaborative, solution-oriented approach with adherence to business policies, guardrails, and operational consistency Strong attention to detail and ability to manage competing priorities in a fast-paced environment ## Additional Information Why Achievers is a Great Place to Work™ At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere. Our Approach to Total Rewards We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way. $94,000 - $115,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team. Benefits and Perks for permanent full-time employees: ✨ Rewards for your impact through our Recognition and Rewards program \uD83E\uDD1D\uD83C\uDFFD Employee and Family Assistance Program offering mental health, legal, and financial counselling \uD83D\uDE80 Supported professional development and career growth (Linkedin Learning, mentorship) \uD83D\uDC4F\uD83C\uDFFC Employee-Led Employee Resource Groups that celebrate our diversity \uD83E\uDDD8‍♀️ Regular events designed to build connection, belonging, and well-being \uD83C\uDDE8\uD83C\uDDE6 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply. Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs. Why you’ll love working at Achievers: ✨ We are passionate about disruptive technology that’s rooted in science, research and data. ✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture! ✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation. ✨ We believe in moving quickly, failing fast, and adapting to change. ✨ We enjoy coming to work every day because we believe in our product and love our culture. ✨ We’re committed to achieving excellence in everything we do. Our work environment: Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication. Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard. Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family. Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.", "summaryDescription" : "Senior Deal Desk Analyst at Achievers", "postedDate" : "2026-06-15T21:38:32.859", "createdAt" : "2026-06-15T21:38:32.859", "lastUpdated" : "2026-06-16T12:29:50.484", "ingestTimestamp" : "2026-06-16T03:26:04.015", "mongoId" : "6a3079b7f292fd229c034897", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 373.691, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308712f292fd229c085a3f", "title" : "Senior Director, Deal Desk", "company" : "GitLab", "salary" : { "min" : 225000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Deal Desk in the US SaaS industry, adjusted for seniority and company size." }, "location" : "Remote, US", "locations" : [ "Remote", "US" ], "timestamp" : "2026-06-16T10:35:33.504", "fingerprint" : "53bfd07bb0c335d501bb673679c448a3719f2778dc1feae9a662d8e6b74ccf16", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/gitlab/jobs/8592663002", "externalId" : "8592663002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "experienceLevel" : "Director", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Senior Director, Deal Desk, you will lead GitLab's global Deal Desk organization and help evolve it from a strong quote-to-cash control point into a strategic commercial capability that helps GitLab structure, approve, operationalize, and win complex subscription and consumption-based deals at scale. You will oversee the global approach to deal structure, bookings reconciliations, and Salesforce bookings fidelity, while serving as a trusted partner to Sales and Finance leaders. In this role, you will help define how GitLab brings newer pricing and packaging models to market, including usage-based and hybrid motions, while keeping commercial processes simple, scalable, auditable, and aligned to GitLab's value-based pricing philosophy. You will work across Sales, Finance, Product, Pricing, Legal, Sales Operations, Enterprise Applications, Fulfillment, and Customer Experience to set commercial guardrails, approvals, systems requirements, and field enablement that support GitLab's transition toward a consumption-first go-to-market model. This is a high-impact leadership opportunity for someone who can connect commercial strategy with operational execution. In your first year, you will shape how GitLab supports complex deals globally, improve consistency across processes and systems, and strengthen the operating model that enables the field to move faster without compromising policy, margin, or customer experience. What you'll do Lead the global Deal Desk organization, including managers and regional teams, and own the hiring, enablement, operating rhythm, and ongoing evolution of the function. Own the end-to-end service model for Deal Desk and Order Management, ensuring the team can support increasing deal complexity while maintaining speed, consistency, and control. Serve as the executive escalation point for complex, non-standard, and strategic transactions, balancing customer needs, deal velocity, pricing discipline, and operational integrity. Own the commercial operating model for consumption-priced and hybrid offers, including standard deal patterns, approval thresholds, exception paths, and field guidance for non-standard structures. Partner with Product and Pricing to translate pricing and packaging strategy into executable commercial rules, approval matrices, quoting workflows, and systems requirements for new products, bundles, and monetization changes. Define guardrails for multi-year agreements, ramps, bundled offers, usage-based constructs, private offers, channel motions, and other complex commercial terms so they can be supported without creating downstream billing, fulfillment, or accounting risk. Own global bookings fidelity and reconciliations, including Salesforce bookings accuracy, quote quality, and policy compliance across the quote-to-cash lifecycle. Partner with Sales Operations, Enterprise Applications, Finance, Accounting, Audit, and Compliance teams to improve workflows, strengthen controls, increase automation, and ensure commercial decisions can be operationalized cleanly in downstream systems and processes. What you'll bring Significant leadership experience in Deal Desk, Pricing Strategy, Revenue Operations, Sales Operations, Finance Operations, or a closely related quote-to-cash function within enterprise software. Proven success leading global or multi-region teams that support complex sales motions, high-growth environments, and cross-functional stakeholders. Deep understanding of software pricing models, including per-user, tiered, multi-year, usage-based, and hybrid pricing, with the ability to convert pricing strategy into scalable commercial policy. Strong command of bookings policy, revenue recognition concepts, audit readiness, and compliance requirements in a controlled business environment. Fluency with core quote-to-cash systems, including customer relationship management (CRM) and billing platforms such as Salesforce and Zuora, and the ability to partner effectively on systems design and workflow improvements. Experience designing or improving approval workflows, escalation paths, service-level expectations, executive deal review processes, and CRM or CPQ-enabled quoting operations. Strong commercial judgment across direct, channel, private offer, and other non-standard sales motions, with the ability to navigate ambiguity and make balanced decisions. Excellent communication and stakeholder management skills, with the ability to use data to influence senior leaders, align cross-functional teams, and lead through change in a global, all-remote environment. The Deal Desk team at GitLab helps the business balance speed, control, and a strong customer experience as it scales. As part of this team, you'll lead work that improves commercial processes and helps complex transactions move forward in a consistent, scalable way. As a distributed team, the Deal Desk organization focuses on clear decision-making, strong partnership, and continuous improvement. The work is especially meaningful for leaders who enjoy solving complex commercial and operational problems at a company that is continuing to scale. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $203,200—$345,600 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.", "summaryDescription" : "Senior Director, Deal Desk at GitLab", "postedDate" : "2026-06-16T01:21:06.345", "createdAt" : "2026-06-16T01:21:06.345", "lastUpdated" : "2026-06-16T10:35:33.504", "ingestTimestamp" : "2026-06-16T01:21:06.345", "mongoId" : "6a308712f292fd229c085a3f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 225000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 373.5092, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30571bf292fd229cf34122", "title" : "Sr. Deal Desk Analyst", "company" : "LogicMonitor", "industry" : "Technology", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for Seniority and SaaS industry." }, "location" : "Pune, Maharashtra, India", "locations" : [ "Pune", "Maharashtra", "India" ], "timestamp" : "2026-06-16T07:17:16.450", "fingerprint" : "dac1130218bd0256896ee7a0773fac7bf80bccab8e7d15b2ab37ca77ddd7be32", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.logicmonitor.com/career/?gh_jid=8000083", "externalId" : "8000083", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Deal Desk Analyst is responsible for providing support to the Sales organization on all renewal and new business deal related matters. The Analyst will work with various business stakeholders across Sales, Legal, Finance, and Product to provide critical insight into Catchpoint’s customer base while supporting day-to-day operations. The Analyst will be heavily involved in scaling the business, while managing activities that support customer growth and retention. This position reports to the Deal Desk Manager, and is a fully remote position. Here's a closer look at this key role: Identify process and system improvements in the quote-to-cash process, turn those recommendations into functional requirements, and work cross functionally to get the projects built, tested, and released. Serve as the trusted adviser to the Sales teams on all renewal and new business-related matters. Execute our contract renewal strategy to drive price increases and multi-year contract commitments within our existing customer base. Manage a pipeline of renewal opportunities and provide business, product knowledge, and analytical support. Proactively work with the Sales teams to prepare contracts in advance to ensure early renewals. Helps Sales reps navigate Salesforce CPQ to produce accurate quotes and contracts that lead to successful wins. Facilitate discount approvals from Finance on deal structure. Create customer contracts to ensure they follow company rules and policy guidelines. Send contracts to customers via Docusign for electronic signature. Provision Catchpoint customer portal for new and renewing customers, and respond to sales provision requests as needed. Complete ad-hoc business operations projects as required. What You'll Need: Experience working with sales teams in a deal desk, sales operations, provisioning or commercial sales support function Strong communication (verbal and written) and interpersonal skills; must be able to foster we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Notice Regarding Use of AI in Hiring We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com. By submitting your application, you acknowledge this notice. Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U. S. Pay Transparency Nondiscrimination Provision.", "summaryDescription" : "Sr. Deal Desk Analyst at LogicMonitor", "postedDate" : "2026-06-15T23:22:39.811", "createdAt" : "2026-06-15T23:22:39.811", "lastUpdated" : "2026-06-16T07:17:16.450", "ingestTimestamp" : "2026-06-15T23:22:39.811", "mongoId" : "6a30571bf292fd229cf34122", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 369.72546, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305649f292fd229cf26d0c", "title" : "Software Development Engineer, Query Processing", "company" : "Amazon Development Center U.S., Inc.", "industry" : "Software Development, Cloud Computing", "salary" : { "min" : 70000.0, "max" : 194400.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Redmond, Washington, USA", "locations" : [ "Redmond, Washington, USA" ], "timestamp" : "2026-06-16T06:20:46.339", "fingerprint" : "fd95af06f063eebe007c88342b46578fee0c2f062bc6218e3ee1d5681842938d", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10449231/apply", "externalId" : "6ed190e2-8276-4991-a9d9-0ae3f54e81a6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Redmond", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6694141,-122.1238767" } ], "locationText" : "Redmond, Washington, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "onsite", "rawDescription" : "Amazon Analytics offers fully managed cloud data warehouse and data lake capabilities. Tens of thousands of enterprise customers use Analytics services to crunch through exabytes of data in the cloud to make business critical decisions every day. To stay ahead in such a mission critical setting, we must always re-invent ourselves for customers. We are always looking for the innovative engineers to help shape the future of Analytics. We are actively hiring a talented Software Engineer in the Query Processing team. Query processing is at the heart of Analytics data plane and is responsible for the massive parallel execution engine. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services. Key job responsibilities As a Software Development Engineer, you will build systems that benefit Analytics customers across the world. You will take significant ownership on the overall product vision by defining new features and architecture. You will distill complex and ambiguous requirements, converting them into meaningful projects that provide immense customer value. You will own and code end-to-end deliverables from design, development, deployment, monitoring, and operations. You will lead engineers on substantial projects and help develop a flourishing team through active mentoring and hiring. This is a unique and rare opportunity to get in on the ground floor within a fast-growing business and help shape the technology powering analytical workloads for Fortune 500 companies, startups, and everything in between. You will bring deep technical, algorithmic and coding expertise with the ability to work within a fast moving and collaborative environment in the industry leading cloud company to deliver a broad business impact. About the team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent - 2+ years of programming using a modern programming language such as Java, C++, or C#, including object-oriented design experience - 2+ years of big data technologies such as AWS, Hadoop, Spark, Pig, Hive, Lucene/SOLR or Storm/Samza experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Redmond - 143,700.00 - 194,400.00 USD annually", "summaryDescription" : "Software Development Engineer, Query Processing at Amazon Development Center U.S., Inc.", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T21:58:22.853", "lastUpdated" : "2026-06-16T06:20:46.339", "ingestTimestamp" : "2026-06-15T21:58:22.853", "mongoId" : "6a305649f292fd229cf26d0c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10449231/apply", "salaryAnnualMin" : 70000, "salaryAnnualMax" : 194400, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 369.7098, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3065e2f292fd229cfac36a", "title" : "Lead Customer Service Representative", "company" : "Circle K", "salary" : { "min" : 11.25, "max" : 11.25, "currency" : "USD", "frequency" : "yearly" }, "location" : "Store 4705619 Cuyahoga Falls OH", "locations" : [ "Store 4705619 Cuyahoga Falls OH", "United States of America" ], "timestamp" : "2026-06-16T12:18:34.030", "fingerprint" : "e94acfb9146b53018608e7e3191692c5332c90cde6c1fbd76b083e54e512b386", "source" : "workday", "language" : "en", "applyUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Store-4705619-Cuyahoga-Falls-OH/Lead-Customer-Service-Representative--Full-or-Part-Time_R597445", "externalId" : "R597445", "industryFunction" : { }, "locationPoint" : "41.13394,-81.48456", "structuredLocations" : [ { "city" : "Cuyahoga Falls", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.1362729,-81.4828123" } ], "locationText" : "Cuyahoga Falls, Ohio, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "coreResponsibilities" : "Provide excellent customer service, Handle customer inquiries and complaints, Process customer orders and returns, Maintain customer records, Assist with sales and promotions, Train and mentor new team members, Ensure store cleanliness and organization, Operate cash register and handle transactions", "teamCollaboration" : "Work with store team", "communicationSkills" : "Customer interaction", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Store 4705619: 2709 Front St, Cuyahoga Falls, Ohio 44221 # _**Shift Availability**_ Flexible Availability ** _Time Type_** **Lead Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Lead Customer Service Representative, you will enjoy:** * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement ** _Your key responsibilities:_** You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! **You are good at:** * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions * Leading a team of employees * Entry level employee supervision **Great if you have:** * Retail and customer service experience * Entry level management experience * Sales associate or cashiering experience * High School Diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! **Physical Requirements:** * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Hiring Range: $11.25 to $12.75 ## Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: [In English](https://www.circlek.com/sites/default/files/pdf/EverifyPosterEnglish.pdf) [In Spanish](https://www.circlek.com/sites/default/files/pdf/EverifyPosterSpanish.pdf)", "summaryDescription" : "Lead Customer Service Representative at Circle K. Provide excellent customer service. Handle customer inquiries and complaints", "postedDate" : "2026-06-16T03:49:55.334", "createdAt" : "2026-06-16T03:49:55.314", "lastUpdated" : "2026-06-16T12:18:34.030", "ingestTimestamp" : "2026-06-16T03:49:55.314", "mongoId" : "6a3065e2f292fd229cfac36a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Store-4705619-Cuyahoga-Falls-OH/Lead-Customer-Service-Representative--Full-or-Part-Time_R597445", "salaryAnnualMin" : 23400, "salaryAnnualMax" : 23400, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 368.64825, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305649f292fd229cf26d3c", "title" : "Strategic Customer Engagements, Deal Team - Specialized, SCE", "company" : "AWS EMEA SARL (UK Branch)", "industry" : "Sales, Advertising, Account Management, Strategic Customer Engagements, Cloud Computing", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Strategic Customer Engagements roles in London, adjusted for the technology industry and company size." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-16T07:09:11.794", "fingerprint" : "cb0eb7b2ba7c038bf7ab54063dc2acc26b79313c8638806ed21557a68a7d6d90", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448955/apply", "externalId" : "13bcbdc2-aeb3-43f7-887e-0196b916b7a3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Web Services (AWS) is seeking a Deal Specialist for the Strategic Customer Engagements (SCE) team. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS and to establish AWS as their key cloud technology provider. As a Deal Specialist you will partner with AWS Service teams to develop commercial business models. You will inspire and influence AWS customers, field sales executives, and other internal stakeholders to empower our customers to address business challenges and develop innovative solutions. As a Deal Specialist you will create actionable strategies, develop and shape opportunities, and lead large, complex, or highly competitive deal engagements through negotiations and closure. You will continuously pressure-test whether those frameworks still reflect the environment in which you are operating. This highly visible role will own alignment with C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and enable private pricing, go-to-market, pan-Amazon, and other strategic relationships. Key job responsibilities • Act as trusted advisor and thought leader in the development of commercial strategy and deals: partner in the execution of the deal sales cycle for strategic commercial opportunities. • Partner closely with AWS Service teams to understand services and pricing: create sustainable and scalable frameworks that impact customer outcomes. • Inspire and influence key internal stakeholders, experts, and other indirect resources to remove barriers, drive efficiencies, and achieve desired business outcomes. • Advise and construct commercial deal terms: understand the competitive landscape and provide deal guidance. • Facilitate alignment and effective AWS communication with internal and external stakeholders to resolve conflict. • Cultivate best practices through analysis and reporting in support of continuous improvements • Proactively re-evaluate existing processes and decision-making frameworks: build scalable mechanisms, test the assumptions behind them, and evolve them as conditions change. A day in the life You will lead deal engagements through qualification, negotiation, and closure. You will work with field sales executives and internal stakeholders to shape opportunities and remove blockers. You will partner with AWS Service teams to understand their business and technical priorities and translate those into scalable commercial models. You will build new mechanisms that drive outcomes at scale and assess existing mechanisms to determine if they are still required and relevant. About the team About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon, conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - Experience working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals from opportunity through closure - Experience formulating competitive financial models (e.g., cash flow, NPV, deal comparisons, etc.) to use as comparative tools to grow opportunities - Experience leading cross-functional teams to establish strong partnerships with demonstrable results - Experience influencing internal and external stakeholders - Experience that includes strong analytical skills, attention to detail, and effective communication abilities - Bachelor's degree or equivalent - - Proven expertise in building financial and pricing models to support competitive strategic, large, complex or highly competitive deals, or proven expertise in building financial models, leveraged to support equivalent business outcomes Preferred Qualifications: - Experience establishing metrics for measurement of engineering and operational excellence - Direct field experience in working with enterprise or commercial accounts. - • Experience in project managing high-performance, highly-available and scalable systems. - • Advanced degree in a Quantitative Field, MBA, or equivalent relevant experience - • Strong written and verbal communication skills with an emphasis on delivering high quality document Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. Benefits When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one: Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework $6k for undergraduate $8k for graduate Job Overview: The Client Services Customer Relations Coordinator is responsible for the investigation and resolution of escalated consumer customer complaints and direct credit disputes as defined in the Customer Complaint Procedure (Compass Document 3757). Responsibilities include logging, tracking, investigating, and responding to escalated customer complaints and direct credit disputes as well as capturing and escalating coaching and process improvement opportunities identified in complaint investigations. Responsibilities: Investigate, resolve and respond to escalated complaints and direct credit disputes in accordance with company policies and procedures. Manage timely communication with the customer and stakeholders through resolution with a high degree of professionalism. Develop and maintain strong relationships with key stakeholders throughout the MBFS organization including, but not limited to Operations, Credit, Sales, and the Office of General Counsel. Serve as a key point of contact for Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB) and MBUSA Customer Advocacy Center. (70%) Perform a root cause analysis to identify gaps in processes and/or coaching opportunities to drive process improvements and prevent future occurrences. (30%) Qualifications: Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 2 years of overall work experience. Preferred experience includes: Business-General: 2 years Customer Service: 2 years Finance: 2 years Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include: Business Administration Communication Additional Knowledge: 2 years of Customer Service phone experience preferred. Skills: Analytical skills Ability to Collect Data and establish facts and identify trends and variances PC skills Corporate Mainframe Microsoft Office Presentation skills Problem Solving skills Additional Skills: Excellent communication (written/verbal) skills Effective listening and negotiation skills Effective time management skills Ability to multi-task High level of attention to detail Effective de-escalation skills. Recommended Prerequisites: Client Services Representative; Remarketing Representative; Collections Representative; Retail Credit Analyst; Team Leader Posting Statement If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets #LI-JM2 Mercedes-Benz Financial Services USA LLC", "summaryDescription" : "Client Services Customer Relations Coordinator at Mercedes-Benz Financial Services. Skills: Customer complaints, Credit disputes, Customer retention. Investigate escalated complaints. Resolve escalated complaints", "createdAt" : "2026-06-14T03:03:54.261", "lastUpdated" : "2026-06-15T13:11:19.615", "ingestTimestamp" : "2026-06-14T03:03:54.261", "mongoId" : "6a191e7758b93c861e39f6d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Data collection", "Trend analysis", "Variance analysis", "Customer complaints", "Credit disputes", "Customer retention", "Customer relations", "Process improvement", "Root cause analysis", "Customer Complaint Procedure", "Corporate Mainframe" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 366.32773, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706987fc9a711f0f6fe23", "title" : "HR Contact Center Associate with Dutch and English", "company" : "Amazon Corporate Services Poland Sp. z o.o. - J82", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level HR Contact Center Associate in Poland, adjusted for the technology industry and the specified work locations." }, "location" : "POL", "locations" : [ "POL" ], "timestamp" : "2026-06-15T02:48:08.411", "fingerprint" : "c0d2c612f22d85e6483edc8d0c421f5870d427c418ded0ef66388914f79df6a2", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052293/apply", "externalId" : "25ff911f-1e5f-44ca-896a-82f292313458", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "onsite" }, { "country" : "Slovakia", "continent" : "eu", "workMode" : "onsite" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Poland; Slovakia; Czech Republic", "employmentType" : "FULL_TIME", "minimumEducation" : "High school or equivalent", "professionalSkills" : [ "Employee relations", "HR processes", "Organizational development", "Customer focus" ], "hardSkillsList" : [ "Dutch language", "English language", "Payroll processing", "Data management", "Onboarding", "Terminations processing", "Absence reporting" ], "softSkillsList" : [ "Interpersonal skills", "Time management", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Dutch language", "level" : "intermediate" }, { "name" : "English language", "level" : "intermediate" }, { "name" : "Payroll processing", "level" : "intermediate" }, { "name" : "Data management", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" }, { "name" : "Terminations processing", "level" : "intermediate" }, { "name" : "Absence reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Time management" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "HR Contact Center, Dutch and English, Employee lifecycle queries", "majorSkillsList" : [ "HR Contact Center", "Dutch and English", "Employee lifecycle queries" ], "coreResponsibilities" : "Handle HR queries in Dutch, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate unresolved queries, Take ownership of employee contacts, Resolve contacts with customer focus, Identify gaps in documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain employee queries, Resolve employee concerns, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee lifecycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-lifecycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee lifecycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Microsoft Office", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Standard operating procedures", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "Rotational shifts, Weekends, Weekdays, Bank holidays", "qualificationsBasic" : "Experience in human resources, Experience with customer service, Experience with Microsoft Office products, High school or equivalent", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service, Relevant work experience in call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This role can be performed from any location within Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Responsibilities: - Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Key job responsibilities Basic Qualifications: Experience in human resources Experience with customer service Experience with Microsoft Office products and applications High school or equivalent Experience in confidential environments Preferred Qualifications: • Relevant work experience in administration, customer service/ call center or HR environment. • Very good proficiency in additional European languages • Ability to work in international teams where team members are in different locations and belong to different cultures • Ability to work with confidential information • Flexibility to work in a fast-paced environment • Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Dutch and English at Amazon Corporate Services Poland Sp. z o.o. - J82. Skills: HR Contact Center, Dutch and English, Employee lifecycle queries. Handle HR queries in Dutch. Handle HR queries in English", "postedDate" : "2026-06-13T07:33:53.441", "createdAt" : "2026-06-13T07:33:53.441", "lastUpdated" : "2026-06-15T02:48:08.411", "ingestTimestamp" : "2026-06-13T07:33:53.441", "mongoId" : "68b706987fc9a711f0f6fe23", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052293/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Dutch language", "English language", "Payroll processing", "Data management", "Onboarding", "Terminations processing", "Absence reporting", "Interpersonal skills", "Time management", "Problem-solving skills", "HR Contact Center", "Dutch and English", "Employee lifecycle queries", "Employee relations", "HR processes", "Organizational development", "Customer focus", "Employee lifecycle", "Benefits", "Payroll", "Leave of absence", "Terminations", "Microsoft Office", "Live chat" ], "skillCount" : 24, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "_score" : 364.25696, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a305118f292fd229cef9936", "title" : "Director, Strategic Deal Finance", "industry" : "Finance", "salary" : { "min" : 185000.0, "max" : 230000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T12:24:45.718", "fingerprint" : "218cb0d2b57f070412526122007f829e8186a1483648762456701ca456e15286", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/c1e7072d-6dea-40c7-9acb-8e454b8090a1/apply", "externalId" : "c1e7072d-6dea-40c7-9acb-8e454b8090a1", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 10, "experienceLevel" : "Director", "professionalSkills" : [ "Financial modeling", "Revenue forecasting", "Deal structuring", "Commercial agreements", "Financial controls", "Deal economics", "Analytical judgment" ], "hardSkillsList" : [ "Financial modeling", "Revenue forecasting", "Deal structuring", "Commercial agreements", "Revenue recognition", "Accrual accounting", "Financial controls", "Deal economics", "Scenario analysis", "Risk assessment" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Financial modeling", "level" : "intermediate" }, { "name" : "Revenue forecasting", "level" : "intermediate" }, { "name" : "Deal structuring", "level" : "intermediate" }, { "name" : "Commercial agreements", "level" : "intermediate" }, { "name" : "Revenue recognition", "level" : "intermediate" }, { "name" : "Accrual accounting", "level" : "intermediate" }, { "name" : "Financial controls", "level" : "intermediate" }, { "name" : "Deal economics", "level" : "intermediate" }, { "name" : "Scenario analysis", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Financial modeling, Deal structuring, Revenue recognition, Financial governance", "majorSkillsList" : [ "Financial modeling", "Deal structuring", "Revenue recognition", "Financial governance" ], "coreResponsibilities" : "Own financial governance of commercial deals, Structure commercial deals, Oversee deal approval frameworks, Monitor deal performance, Serve as DRI for revenue adjustments, Ensure accuracy of revenue adjustments, Ensure logic integrity of revenue adjustments, Ensure full reconciliation of weekly reporting outputs, Ensure full reconciliation of financial datasets, Lead financial modeling for complex deals, Lead scenario analysis for complex deals, Lead risk assessment for complex deals, Recommend optimal commercial structures, Partner with FP&A, Partner with GTM teams, Lead weekly performance reviews, Explain variances, Ensure alignment on revenue expectations, Ensure alignment on reporting outcomes, Maintain Deal Desk policies, Enforce Deal Desk policies, Maintain approval matrices, Enforce approval matrices, Maintain eligibility thresholds, Enforce eligibility thresholds, Contribute to strategic reviews, Oversee accruals for deal structures, Oversee revenue recognition for deal structures, Ensure defensible accounting logic, Ensure readiness for executive review, Monitor deal performance against assumptions, Monitor cash flow against assumptions, Identify deviations proactively, Recommend corrective financial actions, Lead cross-functional alignment on pipeline management, Ensure timely incorporation of business updates into financial, Ensure timely incorporation of business updates into forecasts, Manage Senior Analyst, Mentor Senior Analyst, Provide guidance on prioritization, Provide guidance on modeling quality, Provide guidance on analytical rigor", "teamCollaboration" : "Cross-functional alignment; Partner with FP&A; Partner with GTM teams; Work with senior leadership", "domainKnowledge" : "Revenue recognition principles; Accrual accounting; Financial controls; Commercial operations; Deal structuring; Financial modeling; Revenue forecasting; Scenario analysis; Risk assessment", "domainList" : [ "revenue-recognition-principles", "accrual-accounting", "financial-controls", "commercial-operations", "deal-structuring", "financial-modeling", "revenue-forecasting", "scenario-analysis", "risk-assessment" ], "domainSpecificKnowledge" : [ "Revenue recognition principles", "Accrual accounting", "Financial controls", "Commercial operations", "Deal structuring", "Financial modeling", "Revenue forecasting", "Scenario analysis", "Risk assessment" ], "toolProficiency" : [ "Bloomberg Terminal", "Reuters Eikon", "FactSet" ], "communicationSkills" : "Executive presence; Presenting insights; Presenting recommendations", "continuousLearning" : "Learning and development support; Professional growth opportunities", "problemSolvingSkills" : "Analytical judgment; Evaluate complex deal economics; Identify deviations; Recommend corrective actions", "qualificationsBasic" : "Bachelor’s degree in Finance, Accounting, Economics, or related quantitative discipline, 10+ years of experience in strategic finance, commercial finance, deal desk, revenue operations, or related roles, 5 years owning complex deal structuring or commercial agreements, Expertise in financial modeling, Expertise in revenue forecasting, Expertise in commercial deal evaluation, Solid understanding of revenue recognition principles, Solid understanding of accrual accounting, Solid understanding of financial controls in commercial operations, Proven ability to independently evaluate complex deal economics, Proven ability to present clear, defensible recommendations to executive stakeholders, Exceptional analytical judgment, Demonstrated experience acting as a decision owner (DRI), Communication and executive presence, Experience presenting insights and recommendations to senior leadership", "qualificationsPreferred" : "Experience in digital advertising, Experience in programmatic media, Experience in ad tech", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own the end-to-end financial governance of commercial deals, including structuring, approval frameworks, and ongoing performance monitoring across standard and non-standard agreements. Serve as the DRI for revenue adjustments, ensuring accuracy, logic integrity, and full reconciliation of weekly reporting outputs and financial datasets. Lead financial modeling for complex, non-standard deals, including scenario analysis, risk assessment, and recommendation of optimal commercial structures. Partner with FP&A and GTM teams to lead weekly performance reviews, explain variances, and ensure alignment on revenue expectations and reporting outcomes. Maintain and enforce Deal Desk policies, approval matrices, and eligibility thresholds, while contributing to periodic strategic reviews with senior leadership. Oversee accruals and revenue recognition support for all key deal structures, ensuring defensible accounting logic and readiness for executive-level review. Monitor deal performance and cash flow against assumptions, proactively identifying deviations and recommending corrective financial actions. Lead cross-functional alignment on active deal pipeline management, ensuring timely incorporation of business updates into financial models and forecasts. Manage and mentor a Senior Analyst, providing guidance on prioritization, modeling quality, and analytical rigor within the Deal Desk function. Requirements: Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative discipline. 10+ years of experience in strategic finance, commercial finance, deal desk, revenue operations, or related roles, with at least 5 years owning complex deal structuring or commercial agreements. Strong expertise in financial modeling, revenue forecasting, and commercial deal evaluation in high-volume or high-growth environments. Solid understanding of revenue recognition principles, accrual accounting, and financial controls in commercial operations. Proven ability to independently evaluate complex deal economics and present clear, defensible recommendations to executive stakeholders. Exceptional analytical judgment with the ability to balance commercial pressure and financial discipline while maintaining credibility and alignment. Demonstrated experience acting as a decision owner (DRI) in cross-functional environments with high accountability and ambiguity. Strong communication and executive presence, with experience presenting insights and recommendations to senior leadership (including CXO level). Experience in digital advertising, programmatic media, or ad tech is a strong asset. Benefits: Competitive base salary with performance-based bonus and equity components Comprehensive health, dental, and vision coverage (country-dependent) Retirement savings plan and employer contribution options Flexible remote-first work environment with global collaboration Paid time off, holidays, parental leave, and wellness-focused benefits Learning and development support, including professional growth opportunities Exposure to high-impact strategic deals within a fast-scaling global organization Inclusive and collaborative culture focused on innovation and accountability Base compensation range (Canada OTE): CAD 185,000 – 230,000, plus variable compensation and equity eligibility. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Director, Strategic Deal Finance. Skills: Financial modeling, Deal structuring, Revenue recognition, Financial governance. Own financial governance of commercial deals. Structure commercial deals", "postedDate" : "2026-06-15T13:23:49.810", "createdAt" : "2026-06-15T13:23:49.810", "lastUpdated" : "2026-06-16T12:24:45.718", "ingestTimestamp" : "2026-06-16T03:21:18.687", "mongoId" : "6a305118f292fd229cef9936", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Financial modeling", "Revenue forecasting", "Deal structuring", "Commercial agreements", "Revenue recognition", "Accrual accounting", "Financial controls", "Deal economics", "Scenario analysis", "Risk assessment", "Leadership", "Mentoring", "Financial governance", "Analytical judgment", "Revenue recognition principles", "Commercial operations", "Bloomberg Terminal", "Reuters Eikon", "FactSet" ], "skillCount" : 19, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 362.2439, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a25145374d8ee00a00bb3a5", "title" : "Strategic Customer Engagements, Deal Team", "company" : "Amazon Web Services, Inc.", "industry" : "Sales, Advertising, Account Management, Strategic Customer Engagements, Cloud Computing", "salary" : { "min" : 142800.0, "max" : 193200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, USA", "locations" : [ "Seattle, Washington, USA" ], "timestamp" : "2026-06-15T06:27:42.696", "fingerprint" : "580a019d4a4bf0940dcaf2e5cde327a33f6be5a9a9a2f528e8a0805eb3550ecf", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10441394/apply", "externalId" : "b1ee6426-c0eb-4047-b6e0-02817c3389f7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Deal structuring", "Pricing strategies", "Commercial models" ], "hardSkillsList" : [ "Financial modeling", "Deal structuring", "Pricing negotiation" ], "softSkillsList" : [ "Trusted advisor", "Thought leader", "Negotiation" ], "hardSkills" : [ { "name" : "Financial modeling", "level" : "intermediate" }, { "name" : "Deal structuring", "level" : "intermediate" }, { "name" : "Pricing negotiation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Trusted advisor" }, { "name" : "Thought leader" }, { "name" : "Negotiation" } ], "majorSkills" : "Deal strategy, Financial modeling, Negotiation", "majorSkillsList" : [ "Deal strategy", "Financial modeling", "Negotiation" ], "coreResponsibilities" : "Develop commercial business models, Inspire and influence customers, Influence field sales executives, Create actionable strategies, Develop and shape opportunities, Lead deal engagements, Negotiate complex deals, Achieve business outcomes, Increase adoption of AWS services, Enable private pricing, Enable go-to-market strategies, Enable pan-Amazon relationships, Enable strategic relationships, Act as trusted advisor, Develop commercial strategy, Execute deal sales cycle, Partner with AWS Service teams, Understand services and pricing, Create frameworks for customer outcomes, Influence key internal stakeholders, Remove barriers to achieve outcomes, Advise and construct commercial deal terms, Understand competitive landscape, Provide deal guidance, Facilitate alignment with stakeholders, Facilitate AWS communication, Resolve conflict, Encourage productive interactions, Cultivate best practices, Analyze performance, Report on performance", "teamCollaboration" : "Partner with AWS Service teams; Collaborate with field sales teams; Partner with internal stakeholders; Partner with other Amazon stakeholders", "domainKnowledge" : "Cloud economics; Cloud services; Cloud infrastructure; Financial Services; Telecommunications; Media & Entertainment; Energy; Healthcare Life Sciences; Automotive; Manufacturing; Public Sector", "domainList" : [ "cloud-economics", "cloud-services", "cloud-infrastructure", "financial-services", "telecommunications", "media-entertainment", "energy", "healthcare-life-sciences", "automotive", "manufacturing", "public-sector" ], "domainSpecificKnowledge" : [ "Cloud economics", "Cloud services", "Cloud infrastructure", "Financial Services", "Telecommunications", "Media & Entertainment", "Energy", "Healthcare Life Sciences", "Automotive", "Manufacturing", "Public Sector" ], "communicationSkills" : "Executive presentations; Client communication", "problemSolvingSkills" : "Strategic thinking", "outcomesObjectives" : "Drive cloud adoption; Accelerate growth; Increase efficiency; Unlock new business capabilities; Drive sustainable growth; Achieve business outcomes; Increase adoption of AWS services", "qualificationsBasic" : "3+ years financial modeling, 7+ years deal structuring experience", "qualificationsPreferred" : "Direct field experience, Enterprise account experience, Commercial account experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At AWS, the Global Deal Strategy and Programs (GDSP) team drives cloud adoption and business growth through innovative pricing strategies. The organization comprises two specialized teams: Strategic Customer Engagements, which guide transformative deals with industry leaders, and Private Pricing Programs & Experiences, which scales and optimizes pricing solutions across our diverse customer base. Within GDSP, you will develop deep expertise in cloud economics, hone your strategic thinking, and directly impact AWS's market leadership while working with emerging technologies and global clients. Amazon Web Services (AWS) is seeking a member for the Strategic Customer Engagements (SCE) team. SCE is a specialized global deal team that engages with commercial and public sector customers on deal strategy, structuring, and negotiations through contractual closure for transformational, strategic, large, complex, and/or highly competitive opportunities. SCE engages directly with customers and AWS leadership to drive cloud initiatives that will accelerate growth, increase efficiency, and unlock new business capabilities. By collaborating closely with our field sales teams, SCE Deal Specialist’s at AWS leverage their expertise in deal structuring, negotiating private pricing that drives sustainable growth and value for both our customers and AWS, and strategic methodologies to navigate customer pain points, gain credibility, and effectively partner with the sales organization. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS (Americas/EMEA/APJ), and to establish AWS as their key cloud technology provider. These opportunities range across industry verticals, such as Financial Services, Telecommunications, Media & Entertainment, Energy, Healthcare Life Sciences, Automotive and Manufacturing, and Public Sector, and customer size (from start-ups to enterprise customers). These engagements may also involve Pan-Amazon and AWS go-to-market opportunities involving close partnership between the SCE global deal team and other Amazon and AWS stakeholders. We are a dynamic team passionate about managing transformational deals. As a Deal Specialist you will partner with AWS Service teams to develop commercial business models. You will inspire and influence AWS customers, field sales executives, and other internal stakeholders to empower our customers to address business challenges and develop innovative solutions. As a Deal Specialist you will create actionable strategies, develop and shape opportunities, and lead large, complex, or highly competitive deal engagements through negotiations and closure. This highly visible role will own alignment with C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and enable private pricing, go-to-market, pan-Amazon, and other strategic relationships. Key job responsibilities • Act as trusted advisor and thought leader in the development of commercial strategy and deals: partner in the execution of the deal sales cycle for strategic commercial opportunities. • Partner closely with AWS Service teams to understand services and pricing: create frameworks that impact customer outcomes. • Inspire and influence key internal stakeholders, experts, and other indirect resources to remove barriers and achieve desired business outcomes • Advise and construct commercial deal terms: understand the competitive landscape and provide deal guidance • Facilitate alignment and effective AWS communication with internal and external stakeholders to resolve conflict and encourage develop productive interactions • Cultivate best practices through analysis and reporting in support of continuous improvements Basic Qualifications: - Experience formulating competitive financial models (e.g., cash flow, NPV, deal comparisons, etc.) to use as comparative tools to grow opportunities - Experience working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals from opportunity through closure - 3+ years financial modeling - 7+ years demonstrated success working with customers on the structuring of substantial, strategic, and complex software or cloud services/infrastructure deals (relative to industry and market size) from opportunity through closure Preferred Qualifications: - Direct field experience in working with enterprise or commercial accounts. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, San Francisco - 157,100.00 - 212,600.00 USD annually USA, GA, Atlanta - 142,800.00 - 193,200.00 USD annually USA, IL, Chicago - 142,800.00 - 193,200.00 USD annually USA, MA, Boston - 142,800.00 - 193,200.00 USD annually USA, NY, New York - 157,100.00 - 212,600.00 USD annually USA, TX, Austin - 142,800.00 - 193,200.00 USD annually USA, TX, Dallas - 142,800.00 - 193,200.00 USD annually USA, VA, Arlington - 142,800.00 - 193,200.00 USD annually USA, VA, Herndon - 142,800.00 - 193,200.00 USD annually USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually", "summaryDescription" : "Strategic Customer Engagements, Deal Team at Amazon Web Services, Inc.. Skills: Deal strategy, Financial modeling, Negotiation. Develop commercial business models. Inspire and influence customers", "postedDate" : "2026-06-13T14:20:43.393", "createdAt" : "2026-06-13T14:20:43.393", "lastUpdated" : "2026-06-15T06:27:42.696", "ingestTimestamp" : "2026-06-13T14:20:43.393", "mongoId" : "6a25145374d8ee00a00bb3a5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10441394/apply", "salaryAnnualMin" : 142800, "salaryAnnualMax" : 193200, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Financial modeling", "Deal structuring", "Pricing negotiation", "Trusted advisor", "Thought leader", "Negotiation", "Deal strategy", "Pricing strategies", "Commercial models", "Cloud economics", "Cloud services", "Cloud infrastructure", "Financial Services", "Telecommunications", "Media & Entertainment", "Energy", "Healthcare Life Sciences", "Automotive", "Manufacturing", "Public Sector" ], "skillCount" : 20, "jobCategory" : "marketing", "dataQualityScore" : 0.8888889, "_score" : 359.63843, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cloud Services" }, { "id" : "6a2c91ae74d8ee00a0983cbc", "title" : "Head of Customer Care", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Customer Care in FinTech in Cardiff, UK, adjusted for seniority and company size." }, "location" : "Cardiff, Wales, United Kingdom", "locations" : [ "Cardiff", "Wales", "United Kingdom" ], "timestamp" : "2026-06-15T11:54:45.612", "fingerprint" : "3043406d0165c2f099eb7687ef3aebd6c2024155ef97602a98e95ff52126443d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8588515002", "externalId" : "8588515002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cardiff", "state" : "Wales", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4816546,-3.1791934" } ], "locationText" : "Cardiff, Wales, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Complaints handling", "Payment operations" ], "hardSkills" : [ { "name" : "Complaints handling", "level" : "intermediate" }, { "name" : "Payment operations", "level" : "intermediate" } ], "majorSkills" : "Customer care strategy, Complaints management, Payment operations", "majorSkillsList" : [ "Customer care strategy", "Complaints management", "Payment operations" ], "coreResponsibilities" : "Build and lead a high-performing team, Champion engagement, recognition, and team development, Develop, own, and embed a best-in-class vulnerable customer, Act as the internal subject matter expert on, Provide guidance to business stakeholders, Influence product and process design, Lead end-to-end complaints handling, Ensure timely, fair, and well-evidenced resolutions, Oversee the payment operations function, Ensure customer payment queries are resolved, Ensure customer payment disputes are resolved, Ensure payment processing issues are resolved, Drive operational excellence, Leverage technology to streamline processes, Enhance the customer experience", "teamCollaboration" : "Working with senior stakeholders; Working with regulatory counterparts", "domainKnowledge" : "Regulated financial services; FCA Consumer Duty; DISP complaints-handling rules; Vulnerability guidance", "domainList" : [ "regulated-financial-services", "fca-consumer-duty", "disp-complaints-handling-rules", "vulnerability-guidance" ], "domainSpecificKnowledge" : [ "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "communicationSkills" : "Influencing stakeholders", "continuousLearning" : "Professional development; Annual Learning and Wellbeing Budget", "innovationCreativity" : "Pilot new ideas fast", "problemSolvingSkills" : "Root cause analysis; Evidence-based decisions", "outcomesObjectives" : "Deliver good outcomes for customers", "qualificationsBasic" : "Significant experience in customer operations, Expertise in complaints, Expertise in vulnerability, Expertise in payment operations, Deep understanding of FCA Consumer Duty, Deep understanding of DISP complaints-handling rules, Deep understanding of vulnerability guidance (FG21/1), Proven track record of building high-performing teams, Analytical skills, Excellent communicator, Excellent influencer", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Cardiff | \uD83C\uDFE2 3 days per week in office Customer Care/Customer Operations \uD83D\uDE80 Customer Care is a brand new team for us, and you’ll be the first hire! You’ll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations. What You’ll Be Doing \uD83D\uDDC3️ Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability. Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose. Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap. Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design. Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements. Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately. Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For \uD83D\uDD0E A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations. A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1). A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment. Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions. An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts. Interview Process \uD83E\uDD1D Stage 1: 30 minutes with a Talent Partner Stage 2: 60 minutes with the Customer Operations Director Stage 3: 60 minutes with our Lead People Partner and another Head of Stage 4: Good To Great interview with a member of our C-Suite Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Head of Customer Care at Capital on Tap. Skills: Customer care strategy, Complaints management, Payment operations. Build and lead a high-performing team. Champion engagement, recognition, and team development", "postedDate" : "2026-06-14T03:21:28.097", "createdAt" : "2026-06-14T03:21:28.097", "lastUpdated" : "2026-06-15T11:54:45.612", "ingestTimestamp" : "2026-06-14T03:21:28.097", "mongoId" : "6a2c91ae74d8ee00a0983cbc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Complaints handling", "Payment operations", "Customer care strategy", "Complaints management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "_score" : 353.9081, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a191e7758b93c861e39f6d5", "title" : "Customer Resolutions Specialist", "company" : "Mercedes-Benz Financial Services", "industry" : "Banking", "salary" : { "min" : 32000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Resolutions Specialist in Financial Services in Milton Keynes, United Kingdom, adjusted for company size and industry." }, "location" : "United Kingdom-England-Milton Keynes", "locations" : [ "United Kingdom-England-Milton Keynes" ], "timestamp" : "2026-06-15T22:40:51.587", "fingerprint" : "c4767ff72469c9fc3b13dbddb19341a5ebf7100c224d5dd9f313631606165d9b", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=898273", "externalId" : "898273", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milton Keynes", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.0406502,-0.7594092" } ], "locationText" : "Milton Keynes, England, United Kingdom", "professionalSkills" : [ "Case handling", "Root cause analysis" ], "hardSkillsList" : [ "Complaint investigation", "Customer outcome evaluation", "Case logging", "Correspondence sending" ], "hardSkills" : [ { "name" : "Complaint investigation", "level" : "intermediate" }, { "name" : "Customer outcome evaluation", "level" : "intermediate" }, { "name" : "Case logging", "level" : "intermediate" }, { "name" : "Correspondence sending", "level" : "intermediate" } ], "majorSkills" : "Complaint resolution, Customer dissatisfaction management", "majorSkillsList" : [ "Complaint resolution", "Customer dissatisfaction management" ], "coreResponsibilities" : "Manage investigation of complaints, Resolve complaints, Manage outcome of complaints, Handle complaint cases, Comply with relevant legislation, Undertake investigations of complaints, Use judgement for customer outcomes, Produce written final responses, Provide summaries on progress, Provide updates on progress, Evaluate customer circumstance, Evaluate customer inconvenience, Evaluate customer distress, Achieve appropriate resolution, Negotiate with business areas, Negotiate with external parties, Manage diagnostic processes, Manage triage processes, Categorise cases, Route cases, Prioritise cases, Report actions, Log actions, Send regulated correspondence", "teamCollaboration" : "Relevant business areas; External parties", "domainKnowledge" : "Financial Conduct Authority; Financial Ombudsman Service; Treating Customers Fairly; Vulnerable Customer guidance", "domainList" : [ "financial-conduct-authority", "financial-ombudsman-service", "treating-customers-fairly", "vulnerable-customer-guidance" ], "domainSpecificKnowledge" : [ "Financial Conduct Authority", "Financial Ombudsman Service", "Treating Customers Fairly", "Vulnerable Customer guidance" ], "communicationSkills" : "Written responses; Professional summaries", "continuousLearning" : "Training and knowledge development", "problemSolvingSkills" : "Systematic thought processes", "qualificationsBasic" : "Demonstrate understanding of TCF, FCA, FOS, Excellent oral and written communications, Ability to demonstrate systematic thought processes, Plan and manage own workload, Customer focus, Experience in complaints handling, High level of emotional intelligence, Resilience, Ability to cope under pressure, Meet strict deadlines", "qualificationsPreferred" : "Financial services complaints handling experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Job Title: Customer Resolutions Specialist Closing Date: 4 June 2026 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause. How you’ll play your part In this role, you will manage the investigation, resolution and outcome of expressions of dissatisfaction (complaints) from Customers of Mercedes-Benz Financial Services UK Limited (MBFS). This opportunity requires you to handle an extensive variety of complaint cases related scenarios, company systems and processes whilst being fully compliant with relevant legislation including but not limited to Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), Treating Customers Fairly (TCF) and relevant Vulnerable Customer guidance. Main Accountabilities Undertaking fair, consistent, prompt and thorough investigations of written and verbal complaints cases in accordance with MBFS guidance and case handling rules. Use of judgement to ensure fair and appropriate Customer outcomes within relevant limit of authority. Production of high quality written final responses and providing comprehensive, professional summaries and updates on progress to the relevant stakeholders (when required). Required to evaluate Customer circumstance, inconvenience and distress in order to achieve an appropriate resolution from a wide range of potential options including but not limited to goodwill payments, write offs and non-monetary compensation. Negotiate on a regular basis with relevant business areas including external parties in order to reach an appropriate multi-partite resolution ensuring the best outcome for the customer. Manage the diagnostic and triage processes across multiple channels in order to effectively categorise, route and prioritise cases. Manage cases by accurately reporting and logging all actions through company systems in order to support root cause analysis and reporting requirements. Accountable for sending all regulated correspondence to the customer within FCA timelines (e.g. acknowledgement letter, holding letter and final response letter). About you Demonstrate understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS and relevant vulnerable customer guidance. Excellent oral and written communications. Ability to demonstrate systematic thought processes and plan and manage own workload/delivery. Strong customer focus. Experience of working in a complaints handling environment, either within financial services or another industry type. Good attention to detail. High level of emotional intelligence and resilience. Ability to cope under pressure and meet strict deadlines. What’s in it for you? We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What’s next? Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us at careers@mercedes-benz.com for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com. Mercedes-Benz Financial Services UK Limited", "summaryDescription" : "Customer Resolutions Specialist at Mercedes-Benz Financial Services. Skills: Complaint resolution, Customer dissatisfaction management. Manage investigation of complaints. Resolve complaints", "createdAt" : "2026-06-14T21:53:15.826", "lastUpdated" : "2026-06-15T22:40:51.587", "ingestTimestamp" : "2026-06-14T21:53:15.826", "mongoId" : "6a191e7758b93c861e39f6d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Complaint investigation", "Customer outcome evaluation", "Case logging", "Correspondence sending", "Complaint resolution", "Customer dissatisfaction management", "Case handling", "Root cause analysis", "Financial Conduct Authority", "Financial Ombudsman Service", "Treating Customers Fairly", "Vulnerable Customer guidance" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 351.9059, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309d64f292fd229c103062", "title" : "Deal Commercial Strategy & Operations Lead", "company" : "Remote", "salary" : { "min" : 165000.0, "max" : 235000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Deal Commercial Strategy & Operations Lead in the US SaaS industry, adjusted for senior experience and remote work." }, "location" : "Remote-United States", "locations" : [ "Remote-United States" ], "timestamp" : "2026-06-16T12:10:11.339", "fingerprint" : "7d5e13d04a37691d95b2f700c3d0e8d9ae858636c7b63ad2e901621c9c745995", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/remotecom/jobs/7767300003", "externalId" : "7767300003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Operational metrics" ], "hardSkills" : [ { "name" : "Operational metrics", "level" : "intermediate" } ], "majorSkills" : "Process management, Cross-functional coordination, Vendor management, Stakeholder management", "majorSkillsList" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management" ], "coreResponsibilities" : "Manage operational processes, Coordinate cross-functionally, Manage vendors, Manage stakeholders, Track operational metrics, Plan resources, Drive continuous improvement", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you A senior IC role with real strategic influence — you'll work directly with the Senior Manager to shape how the Deal Desk operates and evolves The opportunity to lead cross-functional initiatives and drive meaningful process improvements across the Sales organization A clear path towards people management as the team matures A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake What you bring 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function in an Enterprise SaaS/B2B company required; previous Lead or Supervisor experience is a plus A proven deal desk operator with a track record of handling complex, high-stakes situations across deal structure, pricing, and contract exceptions Strong understanding of Quote-to-Cash processes, revenue recognition principles, and order management Deep hands-on knowledge of Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization Natural relationship builder with the ability to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance Data-driven and analytically sharp — you turn deal trends and operational signals into clear recommendations, not just observations Excellent communicator with outstanding written and spoken English Calm under pressure with strong prioritization instincts, able to keep the team unblocked during high-volume periods without dropping quality Self-starter who thrives in a fast-paced, fully remote, and globally distributed environment Demonstrates strong automation and AI capabilities It's not required to have experience working remotely, but considered a plus Key Responsibilities Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask Build and scale automated workflows that reduce manual effort and allow the team to focus on higher-value work Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritisation Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution Support month-end and quarter-end close operations to ensure smooth and accurate deal execution Practicals You'll report to: Senior Manager, Deal Commercial Strategy & Operations Team: Revenue Operations — Sales Operations Location: For this position we welcome everyone to apply, but we will prioritise applications from EMEA and AMER as we encourage our teams to diversify Start date: As soon as possible Application process Roughly 6 hours across 3 weeks Interview with recruiter - 30 min Interview with Senior Manager, Deal Commercial Strategy and Operations - 45 min Interview with a cross-functional partner - 30 min (async) Deal Desk case study Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations - 45 min Bar raiser interview - 30 min Prior employment verification check #LI_DNP Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $48,000—$162,000 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.", "summaryDescription" : "Deal Commercial Strategy & Operations Lead at Remote. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Manage operational processes. Coordinate cross-functionally", "postedDate" : "2026-06-16T03:17:27.037", "createdAt" : "2026-06-16T03:17:27.037", "lastUpdated" : "2026-06-16T12:10:11.339", "ingestTimestamp" : "2026-06-16T03:17:27.037", "mongoId" : "6a309d64f292fd229c103062", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 165000, "salaryAnnualMax" : 235000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Operational metrics", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 350.4362, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c93b974d8ee00a0988d39", "title" : "Deal Desk Specialist", "company" : "PagerDuty", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Deal Desk Specialist in the US SaaS industry, adjusted for remote work." }, "location" : "Remote (USA)", "locations" : [ "Remote (USA)" ], "timestamp" : "2026-06-16T04:33:49.099", "fingerprint" : "acdb0284e221886c8b42bc482c8fd68ff066a7c2dcc4d6bcb15087f9f4657c39", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/pagerduty/jobs/6007769004", "externalId" : "6007769004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects. The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills. Responsibilities Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes  Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities  You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.  Intake & triage of Deal Desk SFDC Queue Respond with urgency and be able proactively prioritize your workload. Identify and explore opportunities for sales process improvements and help drive enablement efforts Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting Identify and resolve issues that could prevent deals from closing in a timely manner Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level Report, track and follow-up on system related issues affecting your tasks until resolution Assist with deal enablement and maintaining documentation Drive special projects in data quality assurance across key areas of our sales team Support new sales program initiatives as needed Basic Qualifications: Bachelor’s degree  2+ year of experience in Sales Operations, Sales Enablement or Deal Desk Preferred Qualifications:  Comfortable with change and an ability to thrive in a fast-moving environment  Excellent interpersonal and communication skills  Ability to learn quickly in a dynamic and collaborative environment  Strong business acumen, organizational, time management skills and attention to detail Proficient with SFDC CPQ, Google and Microsoft Office products  Ability to process a high volume of transactions with accuracy and integrity  Flexible to extend/shift working hours to accommodate the business The base salary range for this position is $83,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.", "summaryDescription" : "Deal Desk Specialist at PagerDuty", "postedDate" : "2026-06-14T19:12:09.549", "createdAt" : "2026-06-14T19:12:09.549", "lastUpdated" : "2026-06-16T04:33:49.099", "ingestTimestamp" : "2026-06-14T19:12:09.549", "mongoId" : "6a2c93b974d8ee00a0988d39", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 348.03268, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484c3", "title" : "Customer Service Representative", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 41000.0, "max" : 55000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Service Representative in Los Angeles, adjusted for the Marketing industry." }, "location" : "Los Angeles, CA, United States", "locations" : [ "Los Angeles", "CA", "United States" ], "timestamp" : "2026-06-16T10:44:04.829", "fingerprint" : "b8170bdc002ac6907668b0b85c08ac323a840cb2a84b8362bbe53ef22a2c7d17", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132084494-customer-service-representative", "externalId" : "744000132084494", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Los Angeles", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0536909,-118.2427660" } ], "locationText" : "Los Angeles, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond to customer inquiries, Resolve customer complaints, Provide product information, Document customer interactions, Update customer interactions, Collaborate with departments, Address customer needs, Address product issues", "toolProficiency" : [ "CRM software", "Microsoft Office" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving abilities", "qualificationsBasic" : "High school diploma", "qualificationsPreferred" : "College degree preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends. Job Description : We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will serve as the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience with our company. You will be responsible for handling inquiries, resolving issues, and offering product and service information in a timely and professional manner. Responsibilities * Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve customer complaints and issues with empathy and efficiency. * Provide accurate information about products, services, and policies. * Document and update customer interactions in the CRM system. * Collaborate with other departments to address customer needs and product issues. ## Qualifications Requirements * High school diploma or equivalent; college degree preferred. * Excellent verbal and written communication skills. * Strong problem-solving abilities and attention to detail. * Ability to handle stressful situations with patience and professionalism. * Proficient in using CRM software and Microsoft Office applications. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Service Representative at Alphabe Insight Inc. Respond to customer inquiries. Resolve customer complaints", "postedDate" : "2026-06-15T00:54:42.000", "createdAt" : "2026-06-16T00:23:34.490", "lastUpdated" : "2026-06-16T10:44:04.829", "ingestTimestamp" : "2026-06-16T00:23:34.490", "mongoId" : "6a305981f292fd229cf484c3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 41000, "salaryAnnualMax" : 55000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "CRM software", "Microsoft Office" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 345.50592, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309d64f292fd229c103063", "title" : "Deal Commercial Strategy & Operations Lead", "company" : "Remote", "salary" : { "min" : 85000.0, "max" : 135000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Deal Commercial Strategy & Operations role in Western Europe, adjusted for senior experience in the SaaS industry." }, "location" : "Remote-Western Europe", "locations" : [ "Remote-Western Europe" ], "timestamp" : "2026-06-16T10:43:32.081", "fingerprint" : "58fdbb49cbc1e02ac2181dbd7e7ffdcfee6585b7e045d2316c719389511db8d3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/remotecom/jobs/7773825003", "externalId" : "7773825003", "industryFunction" : { }, "structuredLocations" : [ { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you A senior IC role with real strategic influence — you'll work directly with the Senior Manager to shape how the Deal Desk operates and evolves The opportunity to lead cross-functional initiatives and drive meaningful process improvements across the Sales organization A clear path towards people management as the team matures A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake What you bring 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function in an Enterprise SaaS/B2B company required; previous Lead or Supervisor experience is a plus A proven deal desk operator with a track record of handling complex, high-stakes situations across deal structure, pricing, and contract exceptions Strong understanding of Quote-to-Cash processes, revenue recognition principles, and order management Deep hands-on knowledge of Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization Natural relationship builder with the ability to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance Data-driven and analytically sharp — you turn deal trends and operational signals into clear recommendations, not just observations Excellent communicator with outstanding written and spoken English Calm under pressure with strong prioritization instincts, able to keep the team unblocked during high-volume periods without dropping quality Self-starter who thrives in a fast-paced, fully remote, and globally distributed environment Demonstrates strong automation and AI capabilities It's not required to have experience working remotely, but considered a plus Key Responsibilities Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask Build and scale automated workflows that reduce manual effort and allow the team to focus on higher-value work Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritisation Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution Support month-end and quarter-end close operations to ensure smooth and accurate deal execution Practicals You'll report to: Senior Manager, Deal Commercial Strategy & Operations Team: Revenue Operations — Sales Operations Location: For this position we welcome everyone to apply, but we will prioritise applications from EMEA and AMER as we encourage our teams to diversify Start date: As soon as possible Application process Roughly 6 hours across 3 weeks Interview with recruiter - 30 min Interview with Senior Manager, Deal Commercial Strategy and Operations - 45 min Interview with a cross-functional partner - 30 min (async) Deal Desk case study Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations - 45 min Bar raiser interview - 30 min Prior employment verification check #LI_DNP Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $48,000—$162,000 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. 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We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you A senior IC role with real strategic influence — you'll work directly with the Senior Manager to shape how the Deal Desk operates and evolves The opportunity to lead cross-functional initiatives and drive meaningful process improvements across the Sales organization A clear path towards people management as the team matures A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake What you bring 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function in an Enterprise SaaS/B2B company required; previous Lead or Supervisor experience is a plus A proven deal desk operator with a track record of handling complex, high-stakes situations across deal structure, pricing, and contract exceptions Strong understanding of Quote-to-Cash processes, revenue recognition principles, and order management Deep hands-on knowledge of Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization Natural relationship builder with the ability to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance Data-driven and analytically sharp — you turn deal trends and operational signals into clear recommendations, not just observations Excellent communicator with outstanding written and spoken English Calm under pressure with strong prioritization instincts, able to keep the team unblocked during high-volume periods without dropping quality Self-starter who thrives in a fast-paced, fully remote, and globally distributed environment Demonstrates strong automation and AI capabilities It's not required to have experience working remotely, but considered a plus Key Responsibilities Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask Build and scale automated workflows that reduce manual effort and allow the team to focus on higher-value work Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritisation Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution Support month-end and quarter-end close operations to ensure smooth and accurate deal execution Practicals You'll report to: Senior Manager, Deal Commercial Strategy & Operations Team: Revenue Operations — Sales Operations Location: For this position we welcome everyone to apply, but we will prioritise applications from EMEA and AMER as we encourage our teams to diversify Start date: As soon as possible Application process Roughly 6 hours across 3 weeks Interview with recruiter - 30 min Interview with Senior Manager, Deal Commercial Strategy and Operations - 45 min Interview with a cross-functional partner - 30 min (async) Deal Desk case study Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations - 45 min Bar raiser interview - 30 min Prior employment verification check #LI_DNP Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $48,000—$162,000 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. 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We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you A senior IC role with real strategic influence — you'll work directly with the Senior Manager to shape how the Deal Desk operates and evolves The opportunity to lead cross-functional initiatives and drive meaningful process improvements across the Sales organization A clear path towards people management as the team matures A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake What you bring 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function in an Enterprise SaaS/B2B company required; previous Lead or Supervisor experience is a plus A proven deal desk operator with a track record of handling complex, high-stakes situations across deal structure, pricing, and contract exceptions Strong understanding of Quote-to-Cash processes, revenue recognition principles, and order management Deep hands-on knowledge of Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization Natural relationship builder with the ability to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance Data-driven and analytically sharp — you turn deal trends and operational signals into clear recommendations, not just observations Excellent communicator with outstanding written and spoken English Calm under pressure with strong prioritization instincts, able to keep the team unblocked during high-volume periods without dropping quality Self-starter who thrives in a fast-paced, fully remote, and globally distributed environment Demonstrates strong automation and AI capabilities It's not required to have experience working remotely, but considered a plus Key Responsibilities Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask Build and scale automated workflows that reduce manual effort and allow the team to focus on higher-value work Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritisation Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution Support month-end and quarter-end close operations to ensure smooth and accurate deal execution Practicals You'll report to: Senior Manager, Deal Commercial Strategy & Operations Team: Revenue Operations — Sales Operations Location: For this position we welcome everyone to apply, but we will prioritise applications from EMEA and AMER as we encourage our teams to diversify Start date: As soon as possible Application process Roughly 6 hours across 3 weeks Interview with recruiter - 30 min Interview with Senior Manager, Deal Commercial Strategy and Operations - 45 min Interview with a cross-functional partner - 30 min (async) Deal Desk case study Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations - 45 min Bar raiser interview - 30 min Prior employment verification check #LI_DNP Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $48,000—$162,000 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.", "summaryDescription" : "Deal Commercial Strategy & Operations Lead at Remote", "postedDate" : "2026-06-16T03:16:00.794", "createdAt" : "2026-06-16T03:16:00.794", "lastUpdated" : "2026-06-16T13:57:13.790", "ingestTimestamp" : "2026-06-16T03:16:00.794", "mongoId" : "6a309d64f292fd229c103065", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 345.28033, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb01a74d8ee00a09d8d1d", "title" : "Deal Origination Associate", "company" : "Beacon", "industry" : "Business Development", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Deal Origination Associate in Toronto, Canada, adjusted for the technology industry and company size." }, "location" : "Toronto, Ontario", "locations" : [ "Toronto, Ontario" ], "timestamp" : "2026-06-16T01:12:36.634", "fingerprint" : "9af77dcd47d4f2b16e3a8e9bbd57dda0798db06db43d29a7bb9dbdd99603167d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/beaconsoftware/00f28120-75fc-4d45-9ab7-5bec14033456/application", "externalId" : "00f28120-75fc-4d45-9ab7-5bec14033456", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Business development", "Deal origination", "Financial analysis", "Operational data analysis" ], "hardSkillsList" : [ "Financial statement analysis", "SaaS business models", "M&A processes" ], "hardSkills" : [ { "name" : "Financial statement analysis", "level" : "intermediate" }, { "name" : "SaaS business models", "level" : "intermediate" }, { "name" : "M&A processes", "level" : "intermediate" } ], "majorSkills" : "Deal origination, Business development, Relationship building", "majorSkillsList" : [ "Deal origination", "Business development", "Relationship building" ], "coreResponsibilities" : "Identify niche vertical market software companies, Conduct outreach through email, phone calls, and meetings, Engage with company founders and CEOs, Build and nurture long-term relationships with entrepreneurs, Understand business challenges and growth opportunities, Assist in initial evaluation of acquisition targets, Gather and analyze financial and operational data, Maintain and grow Beacon's deal pipeline, Source new business opportunities, Collaborate with M&A and leadership teams, Support due diligence and deal execution, Support deal negotiations, Coordinate communication between stakeholders and sellers", "teamCollaboration" : "Beacon's leadership teams; Beacon's M&A teams; Internal stakeholders; Prospective sellers", "domainKnowledge" : "Vertical market software; SaaS business models; Acquisition ecosystem", "domainList" : [ "vertical-market-software", "saas-business-models", "acquisition-ecosystem" ], "domainSpecificKnowledge" : [ "Vertical market software", "SaaS business models", "Acquisition ecosystem" ], "communicationSkills" : "Written communication; Oral communication; Relationship-building skills; Engage entrepreneurs; Influence entrepreneurs; Engage business leaders; Influence business leaders; Presentation skills", "continuousLearning" : "Dedicated mentor; Learning about different businesses; Learning about diverse industries; Learning directly from entrepreneurs; Rapid development", "outcomesObjectives" : "Achieve/exceed targets", "qualificationsBasic" : "1-3 years experience in M&A business development, sales, or related field, Experience in outreach, relationship-building, or lead generation", "qualificationsPreferred" : "Ideally in the software or technology sector, Basic understanding of financial statements, Basic understanding of SaaS business models, Basic understanding of M&A processes, Interest in software, Interest in technology, Interest in the broader acquisition ecosystem", "workSiteFlexibility" : "Flexible", "rawDescription" : "Beacon https://beaconsoftware.com is building the essential technology infrastructure for the everyday economy: the businesses, organizations, and services that make real life work, and that mainstream tech has largely left behind. We acquire, operate, and grow vertical market software companies. They are niche, founder-built businesses serving industries that are often overlooked and too profitable to ignore. Our model is simple: we seek out founders who have built their business by spending years understanding their market and prioritizing their customers' specific needs. We buy great businesses, invest in their continued growth, and hold them permanently, accelerating that growth with an AI-native platform built specifically for vertical market software. No mandate to cut, flip, or roll up into something unrecognizable. We are not a financial firm. We are technology entrepreneurs and operators who believe the most important businesses in the world are already running quietly in industries most people never think about. Our job is to find them, support the people who built them, and make them better. Beacon is backed by a diverse base of investors, with $550M+ raised to date, including General Catalyst, Lightspeed, D1 Capital, CPMG, the family offices of the founders of Stripe, DoorDash, and Ramp, and evergreen funds built for the long game. ABOUT THE ROLE As a Deal Origination Associate, you will play a critical role in Beacon's acquisition strategy by identifying, researching, and engaging directly with software companies to join the Beacon family. You will work closely with Beacon's leadership and M&A teams to support the entire deal process—from initial outreach to deal closing. This is a unique opportunity to help shape the future of Beacon's growing portfolio of software companies. Responsibilities - Identify niche vertical market software companies aligned with Beacon's acquisition strategy. - Conduct outreach through email, phone calls, and meetings to engage with company founders and CEOs. - Build and nurture long-term relationships with software entrepreneurs, understanding their business challenges and growth opportunities. - Assist in the initial evaluation of potential acquisition targets by gathering and analyzing financial and operational data. - Maintain and grow Beacon's deal pipeline by actively sourcing new business opportunities. - Collaborate with Beacon's M&A and leadership teams throughout the due diligence and deal execution process. - Support deal negotiations by coordinating communication between internal stakeholders and prospective sellers. Qualifications - A driven, proactive individual with 1-3 years of experience in M&A business development, sales, or a related field, ideally in the software or technology sector. - Strong communication and relationship-building skills, with the ability to engage and influence entrepreneurs and business leaders. - Love the sales process and are genuinely interested in getting to know people and are intellectually curious about entrepreneurship/business. - Analytical with an attention to detail, and eager to learn about acquisitions and deal-making in the software industry. - Excellent written and oral communication skills. - Comfortable working in a fast-paced environment and managing multiple projects simultaneously. - A self-starter who thrives in a collaborative team environment and is passionate about achieving/exceeding targets. - Experience in outreach, relationship-building, or lead generation. - A basic understanding of financial statements, SaaS business models, or M&A processes. - Interest in software, technology, and the broader acquisition ecosystem. What You Will Get From Beacon - Dedicated mentor. - Demonstrated interest in learning about different businesses across diverse industries. - Learn directly from entrepreneurs who have scaled businesses from seed-to-$10B+ IPOs. - Work directly with Silicon Valley product and engineering teams to perform diligence and underwrite technology driven value creation streams with potential acquisitions. - Operate in an environment that encourages initiative and rapid development. - Strong development of interpersonal and presentation skills. - Unique work environment which combines a high growth technology startup and a long term buy/hold private equity investment firm. Our Values at Beacon Software - Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time. - Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant. - Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected. - Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Beacon Software uses Artificial Intelligence and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Every application is reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.", "summaryDescription" : "Deal Origination Associate at Beacon. Skills: Deal origination, Business development, Relationship building. Identify niche vertical market software companies. Conduct outreach through email, phone calls, and meetings", "createdAt" : "2026-06-14T18:40:03.448", "lastUpdated" : "2026-06-16T01:12:36.634", "ingestTimestamp" : "2026-06-14T18:40:03.448", "mongoId" : "6a2cb01a74d8ee00a09d8d1d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Financial statement analysis", "SaaS business models", "M&A processes", "Deal origination", "Business development", "Relationship building", "Financial analysis", "Operational data analysis", "Vertical market software", "Acquisition ecosystem" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 344.76364, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484d1", "title" : "Customer Service Representative", "company" : "Limitless East Marketing", "industry" : "Consumer Services", "salary" : { "min" : 52500.0, "max" : 73000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Service Representative in Boston, adjusted for the Marketing industry." }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-16T09:28:55.849", "fingerprint" : "48253e635bbc934d636e7d80bbaf37a5844b52d415838610db43860adfd72169", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132082969-customer-service-representative", "externalId" : "744000132082969", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond to customer inquiries, Resolve customer complaints, Provide information about products, Document customer interactions, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "toolProficiency" : [ "CRM software", "Microsoft Office suite" ], "communicationSkills" : "Verbal and written communication", "documentationSkills" : "Document customer interactions", "outcomesObjectives" : "Maintaining high satisfaction levels", "qualificationsBasic" : "Proven experience in customer service, Verbal and written communication skills, Ability to handle stressful situations", "qualificationsPreferred" : "College degree preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description: We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. As a pivotal point of contact between the company and our valued customers, you will play an essential role in delivering exceptional service and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and the ability to handle diverse customer inquiries with professionalism and efficiency. Responsibilities: * Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve customer complaints and issues efficiently while maintaining high satisfaction levels. * Provide detailed information about products, services, and policies to customers. * Document all customer interactions accurately in the company’s CRM system. * Collaborate with cross-functional teams to address and resolve customer concerns. ## Qualifications Requirements * High school diploma or equivalent; college degree preferred. * Proven experience in customer service or related field. * Strong verbal and written communication skills. * Ability to handle stressful situations calmly and effectively. * Proficient in using CRM software and Microsoft Office suite. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Service Representative at Limitless East Marketing. 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"estimation_basis" : "Market data for a Lead Deal Commercial Strategy & Operations Lead in the SaaS industry in Bulgaria, adjusted for senior experience and remote work." }, "location" : "AMER | South America | EMEA", "locations" : [ "AMER | South America | EMEA" ], "timestamp" : "2026-06-16T08:45:33.861", "fingerprint" : "32c1e171535b0ed9665f045a53a3f05b3436e92891243ebadbd0dea63161fa03", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/remotereferralboardinternaluseonly/jobs/7773826003", "externalId" : "7773826003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Salesforce, CPQ systems", "professionalSkills" : [ "Deal structure", "Pricing", "Contract exceptions", "Revenue recognition", "Order management", "Workflow optimization", "Relationship building", "Data analysis", "Trend analysis", "Operational signals", "Process improvement", "Automation", "AI capabilities" ], "hardSkillsList" : [ "Deal Desk operations", "Sales Operations", "Revenue Operations", "Quote-to-Cash processes", "Revenue recognition principles", "Order management", "Salesforce administration", "CPQ configuration", "Troubleshooting", "Workflow automation", "Data interpretation", "Performance metrics tracking", "Deal trend analysis", "Process improvement roadmap", "Automation development", "AI implementation", "Month-end close", "Quarter-end close" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Deal Desk operations", "level" : "intermediate" }, { "name" : "Sales Operations", "level" : "intermediate" }, { "name" : "Revenue Operations", "level" : "intermediate" }, { "name" : "Quote-to-Cash processes", "level" : "intermediate" }, { "name" : "Revenue recognition principles", "level" : "intermediate" }, { "name" : "Order management", "level" : "intermediate" }, { "name" : "Salesforce administration", "level" : "intermediate" }, { "name" : "CPQ configuration", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Workflow automation", "level" : "intermediate" }, { "name" : "Data interpretation", "level" : "intermediate" }, { "name" : "Performance metrics tracking", "level" : "intermediate" }, { "name" : "Deal trend analysis", "level" : "intermediate" }, { "name" : "Process improvement roadmap", "level" : "intermediate" }, { "name" : "Automation development", "level" : "intermediate" }, { "name" : "AI implementation", "level" : "intermediate" }, { "name" : "Month-end close", "level" : "intermediate" }, { "name" : "Quarter-end close", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Deal Desk Strategy, Sales Operations, Revenue Operations, Process Improvement", "majorSkillsList" : [ "Deal Desk Strategy", "Sales Operations", "Revenue Operations", "Process Improvement" ], "coreResponsibilities" : "Act as operational leader, Serve as Senior Manager's extension, Be go-to for escalations, Set standard for quality, Mentor Associates and Specialists, Represent Senior Manager in forums, Align on Deal Desk priorities, Surface team needs and blockers, Serve as senior point of contact, Handle complex deals, Handle non-standard pricing requests, Handle contract exceptions, Oversee deal approval processes, Oversee pricing compliance, Step in on escalations, Step in on exceptions, Ensure team maintains SLA standards, Unblock complex cases, Resolve time-sensitive cases, Identify deal friction, Identify recurring blockers, Identify emerging risks, Own working relationship with Legal, Own working relationship with Finance, Align on policy, Set expectations, Ensure team has guidance, Develop deal playbooks, Maintain sales enablement resources, Build automated workflows, Scale automated workflows, Reduce manual effort, Focus on higher-value work, Track Deal Desk performance metrics, Track deal trends, Translate data into recommendations, Feed data into planning, Feed data into prioritization, Drive Deal Desk improvement roadmap, Lead improvement initiatives, Execute improvement initiatives, Support month-end close, Support quarter-end close, Ensure smooth deal execution, Ensure accurate deal execution", "teamCollaboration" : "Cross-functional initiatives; Senior stakeholders; Go-to-Market teams; Legal teams; Finance teams; Sales VPs; Sales Leadership", "projectManagementSkills" : [ "Process improvement", "Roadmap development", "Initiative execution" ], "domainKnowledge" : "Enterprise SaaS; Quote-to-Cash; Revenue recognition; Order management; Deal structure; Pricing; Contract exceptions", "domainList" : [ "enterprise-saas", "quote-to-cash", "revenue-recognition", "order-management", "deal-structure", "pricing", "contract-exceptions" ], "domainSpecificKnowledge" : [ "Enterprise SaaS", "Quote-to-Cash", "Revenue recognition", "Order management", "Deal structure", "Pricing", "Contract exceptions" ], "toolProficiency" : [ "Salesforce", "CPQ systems" ], "communicationSkills" : "Written English; Spoken English; Presentations", "continuousLearning" : "Learning budget", "problemSolvingSkills" : "Troubleshooting; Prioritization; Root cause analysis", "qualificationsBasic" : "5+ years experience Deal Desk, 5+ years experience Sales Operations, 5+ years experience Revenue Operations, 5+ years experience Enterprise SaaS, Proven deal desk operator, Track record complex deals, Track record pricing, Track record contract exceptions, Understanding Quote-to-Cash, Understanding revenue recognition, Understanding order management, Deep hands-on Salesforce, Deep hands-on CPQ systems, Troubleshooting SFDC, Workflow optimization SFDC, Excellent communicator, Outstanding written English, Outstanding spoken English, Calm under pressure, Prioritization instincts, Keep team unblocked, Self-starter, Thrives fast-paced environment, Thrives fully remote environment, Thrives globally distributed environment, Demonstrates automation capabilities, Demonstrates AI capabilities", "qualificationsPreferred" : "Previous Lead experience a plus, Previous Supervisor experience a plus, Experience working remotely a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you A senior IC role with real strategic influence — you'll work directly with the Senior Manager to shape how the Deal Desk operates and evolves The opportunity to lead cross-functional initiatives and drive meaningful process improvements across the Sales organization A clear path towards people management as the team matures A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake What you bring 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function in an Enterprise SaaS/B2B company required; previous Lead or Supervisor experience is a plus A proven deal desk operator with a track record of handling complex, high-stakes situations across deal structure, pricing, and contract exceptions Strong understanding of Quote-to-Cash processes, revenue recognition principles, and order management Deep hands-on knowledge of Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization Natural relationship builder with the ability to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance Data-driven and analytically sharp — you turn deal trends and operational signals into clear recommendations, not just observations Excellent communicator with outstanding written and spoken English Calm under pressure with strong prioritization instincts, able to keep the team unblocked during high-volume periods without dropping quality Self-starter who thrives in a fast-paced, fully remote, and globally distributed environment Demonstrates strong automation and AI capabilities It's not required to have experience working remotely, but considered a plus Key Responsibilities Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask Build and scale automated workflows that reduce manual effort and allow the team to focus on higher-value work Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritisation Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution Support month-end and quarter-end close operations to ensure smooth and accurate deal execution Practicals You'll report to: Senior Manager, Deal Commercial Strategy & Operations Team: Revenue Operations — Sales Operations Location: For this position we welcome everyone to apply, but we will prioritise applications from EMEA and AMER as we encourage our teams to diversify Start date: As soon as possible Application process Roughly 6 hours across 3 weeks Interview with recruiter - 30 min Interview with Senior Manager, Deal Commercial Strategy and Operations - 45 min Interview with a cross-functional partner - 30 min (async) Deal Desk case study Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations - 45 min Bar raiser interview - 30 min Prior employment verification check #LI_DNP Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $48,000—$162,000 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. Please note we accept applications on an ongoing basis.", "summaryDescription" : "Deal Commercial Strategy & Operations Lead at Remote. Skills: Deal Desk Strategy, Sales Operations, Revenue Operations, Process Improvement. Act as operational leader. Serve as Senior Manager's extension", "postedDate" : "2026-06-15T23:24:50.600", "createdAt" : "2026-06-15T23:24:50.600", "lastUpdated" : "2026-06-16T08:45:33.861", "ingestTimestamp" : "2026-06-15T23:24:50.600", "mongoId" : "6a306030f292fd229cf87cf5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Deal Desk operations", "Sales Operations", "Revenue Operations", "Quote-to-Cash processes", "Revenue recognition principles", "Order management", "Salesforce administration", "CPQ configuration", "Troubleshooting", "Workflow automation", "Data interpretation", "Performance metrics tracking", "Deal trend analysis", "Process improvement roadmap", "Automation development", "AI implementation", "Month-end close", "Quarter-end close", "Leadership", "Mentoring", "Deal Desk Strategy", "Process Improvement", "Deal structure", "Pricing", "Contract exceptions", "Revenue recognition", "Workflow optimization", "Relationship building", "Data analysis", "Trend analysis", "Operational signals", "Process improvement", "Automation", "AI capabilities", "Roadmap development", "Initiative execution", "Enterprise SaaS", "Quote-to-Cash", "Salesforce", "CPQ systems" ], "skillCount" : 40, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 344.30017, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484a1", "title" : "Customer Service Specialist", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Service Specialist in Birmingham, United States, adjusted for the Marketing industry and company size." }, "location" : "Birmingham, AL, United States", "locations" : [ "Birmingham", "AL", "United States" ], "timestamp" : "2026-06-16T10:09:43.177", "fingerprint" : "63301321d1560c81a82a7721af6aa6fab9e52561f3ebc57e33b5f573c21917b7", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132104184-customer-service-specialist", "externalId" : "744000132104184", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Birmingham", "state" : "Alabama", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.5206824,-86.8024326" } ], "locationText" : "Birmingham, Alabama, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High school diploma or college degree preferred", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond to customer inquiries, Resolve customer complaints, Resolve customer issues, Provide information about products, Provide information about services, Provide information about policies, Maintain accurate records of customer interactions, Maintain accurate records of customer transactions, Collaborate with other departments, Identify priority issues, Escalate priority issues", "teamCollaboration" : "Collaborate with other departments", "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain accurate records", "continuousLearning" : "Skill development; Ongoing learning", "problemSolvingSkills" : "Problem-solving abilities", "outcomesObjectives" : "Ensure customer satisfaction; Ensure top-notch service delivery", "qualificationsBasic" : "Proven customer service experience, Excellent verbal communication skills, Excellent written communication skills, Problem-solving abilities, Patience, Ability to handle stressful situations, Proficient in customer service software, Proficient in CRM systems", "qualificationsPreferred" : "College degree preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders. Position Overview We are seeking a dedicated and personable Customer Service Specialist to join our dynamic team. In this role, you will act as the first point of contact for our valued customers, providing exceptional support and ensuring top-notch service delivery. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for helping others. Key Responsibilities * Respond promptly and professionally to customer inquiries via phone, email, and chat channels * Resolve customer complaints and issues efficiently and effectively to ensure satisfaction * Provide detailed information about products, services, and policies * Maintain accurate records of customer interactions and transactions * Collaborate with other departments to address complex customer needs * Identify and escalate priority issues to the appropriate teams when necessary ## Qualifications Requirements * Proven experience in a customer service or related role * Excellent verbal and written communication skills * Strong problem-solving abilities and patience * Ability to handle stressful situations calmly and professionally * Proficient in using customer service software and CRM systems * High school diploma or equivalent; college degree preferred ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Service Specialist at Alphabe Insight Inc. Respond to customer inquiries. 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We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle. Job Description : We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and efficiency. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering outstanding customer experiences. Responsibilities: * Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve customer complaints and issues with empathy and effective problem-solving techniques. * Provide accurate information about products, services, and company policies. * Document customer interactions and maintain detailed records of inquiries and resolutions. * Collaborate with other departments to address customer concerns and improve service quality. ## Qualifications Requirements * Proven experience as a Customer Service Representative or similar role. * Excellent verbal and written communication skills. * Strong interpersonal and active listening abilities. * Ability to handle stressful situations with patience and professionalism. * Proficiency in using customer service software, databases, and tools. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Service Representative at Alphabe Insight Inc. Respond promptly to customer inquiries. Resolve customer complaints and issues", "postedDate" : "2026-06-14T23:50:26.000", "createdAt" : "2026-06-15T23:55:47.397", "lastUpdated" : "2026-06-16T08:02:45.186", "ingestTimestamp" : "2026-06-15T23:55:47.397", "mongoId" : "6a305981f292fd229cf484e2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 334.30957, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a4cdd74d8ee00a05ec2e6", "title" : "Specialist, Complaints", "company" : "Standard Bank Group", "industry" : "Financial Services", "salary" : { "min" : 325000.0, "max" : 515000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Specialist, Complaints in the Banking industry in Roodepoort, South Africa, adjusted for company size and specific industry." }, "location" : "Roodepoort, GP, ZA", "locations" : [ "Roodepoort", "GP", "ZA" ], "timestamp" : "2026-06-15T00:44:17.789", "fingerprint" : "44686f81534d1a19db7a1ac52c218410346fe1f91bdc9f4567f887ba07365b0c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/StandardBankGroup/744000131397499-specialist-complaints", "externalId" : "744000131397499", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Roodepoort", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.1563889,27.8858333" } ], "locationText" : "Roodepoort, Gauteng, South Africa", "employmentType" : "FULL_TIME", "minimumEducation" : "First Degree", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Insurance knowledge", "Asset management" ], "hardSkillsList" : [ "Call Reporting", "Compliance", "Customer Reception", "Digital Analytics", "Product knowledge", "Risk management", "Governance" ], "softSkillsList" : [ "Showing Composure", "Taking Action", "Thinking Positively", "Upholding Standards" ], "hardSkills" : [ { "name" : "Call Reporting", "level" : "intermediate" }, { "name" : "Compliance", "level" : "intermediate" }, { "name" : "Customer Reception", "level" : "intermediate" }, { "name" : "Digital Analytics", "level" : "intermediate" }, { "name" : "Product knowledge", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Showing Composure" }, { "name" : "Taking Action" }, { "name" : "Thinking Positively" }, { "name" : "Upholding Standards" } ], "majorSkills" : "Customer complaints, Insurance, Customer service", "majorSkillsList" : [ "Customer complaints", "Insurance", "Customer service" ], "coreResponsibilities" : "Attend client complaints, Provide informed solutions, Facilitate educative solutions, Overturn service experience, Provide long term solutions, Act as custodians, Help client via platforms", "domainKnowledge" : "Short term insurance; Treating Customers Fairly", "domainList" : [ "short-term-insurance", "treating-customers-fairly" ], "domainSpecificKnowledge" : [ "Short term insurance", "Treating Customers Fairly" ], "communicationSkills" : "Articulating Information; Challenging Ideas; Providing Insights", "outcomesObjectives" : "Turn unsatisfactory to satisfactory service experience", "qualificationsBasic" : "3-4 years industry experience, Working experience in position, Broad personal lines insurance experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. To specifically attend to client’s complaints on behalf of the company for the short - term insurance. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e., Call Centre, social media and other mandated platforms. ## Qualifications Type of Qualification: First Degree Field of Study: Insurance Related Qualification Experience Required Insurance & Asset Management 3-4 years industry related experience for both short term/long term. Working experience in the position. Broad personal lines insurance experience . ## Additional Information Behavioural Competencies: * Articulating Information * Challenging Ideas * Providing Insights * Showing Composure * Taking Action * Thinking Positively * Upholding Standards Technical Competencies: * Call Reporting * Compliance * Customer Reception and Channeling * Digital Analytics and Reporting * Product and Services Knowledge * Promote Good Governance, Risk & Control * Risk Awareness", "summaryDescription" : "Specialist, Complaints at Standard Bank Group. Skills: Customer complaints, Insurance, Customer service. Attend client complaints. Provide informed solutions", "postedDate" : "2026-06-10T08:32:47.000", "createdAt" : "2026-06-12T03:57:31.859", "lastUpdated" : "2026-06-15T00:44:17.789", "ingestTimestamp" : "2026-06-12T03:57:31.859", "mongoId" : "6a2a4cdd74d8ee00a05ec2e6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Call Reporting", "Compliance", "Customer Reception", "Digital Analytics", "Product knowledge", "Risk management", "Governance", "Showing Composure", "Taking Action", "Thinking Positively", "Upholding Standards", "Customer complaints", "Insurance", "Customer service", "Insurance knowledge", "Asset management", "Short term insurance", "Treating Customers Fairly" ], "skillCount" : 18, "jobCategory" : "other", "jobSubcategory" : "Standard job", "dataQualityScore" : 1.0, "_score" : 332.8523, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a308cfcf292fd229c09e8a5", "title" : "Assistant Vice President, Deal Structure Accounting", "company" : "Oaktree", "industry" : "Banking", "salary" : { "min" : 200.0, "max" : 200.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Hyderabad", "locations" : [ "Hyderabad", "India" ], "timestamp" : "2026-06-16T12:25:20.139", "fingerprint" : "4dcd2cf542f5ebcc3d368fd4bf6c2b4f245ec726e74210ee1676d51e56f46fed", "source" : "workday", "language" : "en", "applyUrl" : "https://oaktree.wd1.myworkdayjobs.com/Oaktree/job/Hyderabad/Assistant-Vice-President--Deal-Structure-Accounting_2025-317-1", "externalId" : "2025-317", "industryFunction" : { }, "locationPoint" : "17.38405,78.45636", "structuredLocations" : [ { "city" : "Hyderabad", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Deal structure analysis", "Investment accounting", "Fund accounting", "Tax reporting support", "Process improvement" ], "hardSkillsList" : [ "Accounting", "Reconciliation", "Financial reporting", "Allocation calculation" ], "hardSkills" : [ { "name" : "Accounting", "level" : "intermediate" }, { "name" : "Reconciliation", "level" : "intermediate" }, { "name" : "Financial reporting", "level" : "intermediate" }, { "name" : "Allocation calculation", "level" : "intermediate" } ], "majorSkills" : "Deal structure accounting, Investment legal entities, Fund accounting", "majorSkillsList" : [ "Deal structure accounting", "Investment legal entities", "Fund accounting" ], "coreResponsibilities" : "Maintain books and records, Review investment legal entities, Account for entities pursuant to governing documents, Review deal structure charts, Translate deal information into accounting systems, Ensure appropriate investment funding allocations, Review calculation of allocations by partner class, Identify entity expenses, Review semi-annual books for legal entities, Reconcile trial balance, Reconcile economic allocations, Reconcile ownership splits, Coordinate with Tax group, Prepare support for tax filings, Monitor blocker notes, Reconcile third-party debt, Report on blocker notes, Report on third-party debt, Provide oversight to India team, Train India team, Prepare books and records, Maintain books and records, Review GP capital allocation splits, Work on process improvement projects, Work on technology improvement projects, Assist with hiring new employees, Define operational approach, Execute operational approach, Perform other tasks as required", "teamCollaboration" : "Work with US and India teams; Work with external vendors; Work with Cash Operations; Work with Fund Accounting", "domainKnowledge" : "Private credit; Private equity; Tiered partnership structures; Legal entity taxation; LP-level taxation", "domainList" : [ "private-credit", "private-equity", "tiered-partnership-structures", "legal-entity-taxation", "lp-level-taxation" ], "domainSpecificKnowledge" : [ "Private credit", "Private equity", "Tiered partnership structures", "Legal entity taxation", "LP-level taxation" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Resolve complex problems; Analytical skills", "qualificationsBasic" : "10-12 years relevant experience, Bachelor's degree required", "qualificationsPreferred" : "Tiered partnership taxation experience, Geneva/GWI experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Our Company Oaktree is a leader among global investment managers specializing in alternative investments, with about $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1200 employees and offices in 24 cities worldwide. Our investment philosophy consists of six enduring tenets: risk control, consistency, market inefficiency, specialization, de-emphasis of macro-forecasting and disavowal of market timing. These tenets are central to our opportunistic and value-oriented approach. Our mission is to deliver superior investment results with risk under control and to conduct business with the highest integrity. Sustainability considerations are a critical component of achieving this mission. As long-term investors, we recognize that accounting for sustainability considerations throughout the investment lifecycle can help us avoid undue risk and better identify attractive opportunities. These efforts are part of our long-standing commitment to excellence in bottom-up investment analysis We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture. For more information including Oaktree’s approach to sustainability, please visit our Responsibility site. The AVP will be part of a department responsible for maintaining and reviewing the books and records of the investment legal entities through which Oaktree’s funds hold various debt, equity, and other investments. The individual will work closely with the department's US and India teams (including external vendors) to provide reporting and analysis to Tax, Fund Accounting, and other internal and external stakeholders. Scope and Responsibilities • Ensuring investment legal entities are being accounted for pursuant to the governing legal and tax documents. • Reviewing and analyzing deal structure charts and translating that information into deal-structure setup in the accounting systems of record. • Working with the department's US & India teams (including external vendors), the Cash Operations department and Fund Accounting to ensure appropriate investment funding allocations are used for multi-fund deals and/or for funds which may have investment restrictions. • Reviewing calculation of allocations by partner class (including identification of entity expenses specific to electing blocker partners vs. other partner types). • Reviewing semi-annual books for the various investment legal entities including reconciliation of the trial balance, economic allocations and ownership splits for each entity in the deal structure. • Coordinating with the funds’ internal Tax group, as well as external tax preparers to prepare support for various tax filings and reporting. • Monitoring, reconciling, and reporting on any blocker notes or third-party debt that may be part of deal or fund structures. • Providing oversight and training to our India Deal Structure Accounting team (including external vendors) in preparing and maintaining the books and records of deal-related legal entities. • Reviewing of GP capital allocation splits (including P, contributions & distributions) at the lower tier entities vs at the funds. • Working on various process & technology improvement projects related to the tasks above. • Helping with the build out of DSA's new Hyderabad team by assisting with 1) the hiring of new employees and 2) the defining and execution of a go-forward operational approach for the new team. • Performing other tasks as required. Experience Required • 10-12 years’ relevant experience in either public or private accounting or tax; • Strong knowledge of private credit or private equity fund strategies/investments. • Superior written and verbal communication skills with the ability to work effectively both individually and as a team • Solid analytical skills and ability to understand and resolve complex problems. • Familiarity with tiered partnership structures and basic legal entity and LP-level tax considerations. Personal Attributes • Self-motivated with strong attention to detail and excellent work ethic. • Great organizational skills and is able to handle complicated work efficiently and effectively. • Takes initiative to ask questions and detect problems. • Superior written and verbal communication skills with the ability to work effectively both individually and as a team; and • Ability to understand and resolve complex problems. Education • Bachelor’s degree required. • Tiered partnership taxation experience and Geneva/GWI experience are a plus but not required **Equal Opportunity Employment Policy** Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources. **For positions based in Los Angeles** For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.", "summaryDescription" : "Assistant Vice President, Deal Structure Accounting at Oaktree. Skills: Deal structure accounting, Investment legal entities, Fund accounting. Maintain books and records. 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"seniorityLevel" : "Lead", "dataQualityScore" : 0.5555556, "_score" : 328.3384, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c946a74d8ee00a098a5e9", "title" : "Deal Development Team Lead", "company" : "Esri", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Deal Development Team Lead in Redlands, United States, adjusted for the technology industry and company size." }, "location" : "Redlands, CA", "locations" : [ "Redlands", "CA" ], "timestamp" : "2026-06-15T21:41:54.931", "fingerprint" : "6a2c671f7b6703f4841019c05bd1bf88db9f8deee4f163439d07305d5ae16d83", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.esri.com/careers/5153228007?gh_jid=5153228007", "externalId" : "5153228007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Redlands", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0550328,-117.1827445" } ], "locationText" : "Redlands, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : false, "rawDescription" : "Overview At Esri, our Deal Development Team Lead serves as a trusted advisor to our sales team to help drive closure to a mutually beneficial agreement with customers. They lead a highly skilled team that advises on deal structure and quoting, alternative contract options, and value propositioning. We are looking for an individual who inspires and motivates others and ensures that everyone understands their roles, responsibilities, and overall goals. You will lead a team responsible for assisting with sales and navigating complex internal and external requirements. Responsibilities Lead and develop your team. Mentor, coach, and provide constructive feedback to drive performance and professional growth. Ensure the team understands objectives, success measures, and best practices while fostering a collaborative, inclusive environment. Ensure compliance. Apply expert knowledge of policies, regulations, and internal controls. Anticipate and interpret compliance implications, advise on alternatives, and recommend improvements to processes, ensuring business risk is minimized while supporting business growth. Guide contract and agreement strategy. Oversee deal desk activities related to agreements, contract analysis, and service levels. Ensure all terms - including pricing, deliverables, and risk provisions - meet company, legal, and business specifications. Provide judgment in ambiguous or complex situations to secure favorable, win-win agreements. Foster client and stakeholder relationships. Develop trusted partnerships with internal sales teams, leadership, and customer-facing functions. Maintain a client-focused mindset by aligning solutions with customer needs while balancing organizational requirements. Drive results and continuous improvement. Evaluate deal desk processes to identify efficiencies and recommend improvements. Establish clear reporting methods, performance metrics, and service levels to keep the team focused and aligned with sales goals. Model leadership. Demonstrate integrity, accountability, and strong ethical principles in daily work. Influence positively across teams, represent Esri values, and contribute to a high-performing, collaborative culture. Requirements 8+ years of enterprise sales, deal desk, pricing, or contract management experience 3+ years of experience mentoring, motivating, and coaching on a team Advanced knowledge of deal desk operations, contract structures, selling models and pricing guidance for complex sales opportunities Ability to interpret and apply compliance and regulatory requirements in deal structures Strong judgment in ambiguous situations and proven negotiation skills Occasional travel may be required (up to ~10%); travel needs may vary based on business requirements Bachelor's degree in business administration, finance, marketing, or information technology Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S Recommended Qualifications Experience managing commercial selling agreements Proven ability to analyze contracts and identify risks, obligations, and improvement opportunities Understanding of GIS and Esri technology Familiarity with reporting tools to track performance and deal desk metrics Master’s degree in business administration, finance, marketing, or information technology Questions about our interview process? We have answers. #LI-AC1 #LI-Onsite Total Rewards Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is $98,800—$153,920 USD The Company At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here. If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.", "summaryDescription" : "Deal Development Team Lead at Esri", "postedDate" : "2026-06-14T20:46:16.136", "createdAt" : "2026-06-14T20:46:16.136", "lastUpdated" : "2026-06-15T21:41:54.931", "ingestTimestamp" : "2026-06-14T20:46:16.136", "mongoId" : "6a2c946a74d8ee00a098a5e9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 325.91202, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306457f292fd229cfa1268", "title" : "Junior Analysts to M&A Deal Advisory", "company" : "Deloitte", "industry" : "Management Consulting", "salary" : { "min" : 450000.0, "max" : 600000.0, "currency" : "SEK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Junior Analyst in M&A Deal Advisory in Stockholm, Sweden, adjusted for Deloitte's company size and industry." }, "location" : "Stockholm, Stockholms län, SE", "locations" : [ "Stockholm", "Stockholms län", "SE" ], "timestamp" : "2026-06-16T10:41:03.259", "fingerprint" : "a5b0feb46a67197f41b522217e0ba2f4a3fb85336592aade8aadd28a0f7dafc0", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DeloitteNordic/744000132124924-junior-analysts-to-m-a-deal-advisory-aug-2026-", "externalId" : "744000132124924", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Stockholm", "state" : "Stockholms län", "country" : "Sweden", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "59.3251172,18.0710935" } ], "locationText" : "Stockholm, Stockholms län, Sweden", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "M&A Strategy", "Due diligence", "Commercial due diligence", "Operational due diligence", "IT/Tech due diligence", "Carve-out planning", "Integration planning", "Value Creation Services", "Investment decisions", "Divestiture decisions", "Post-deal value creation", "Strategic thinking", "Change management" ], "hardSkillsList" : [ "Financial modeling" ], "softSkillsList" : [ "Goal-oriented", "Positive mindset" ], "hardSkills" : [ { "name" : "Financial modeling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Goal-oriented" }, { "name" : "Positive mindset" } ], "majorSkills" : "M&A, Deal Advisory, Integration, Separation", "majorSkillsList" : [ "M&A", "Deal Advisory", "Integration", "Separation" ], "coreResponsibilities" : "Support clients through integration programmes, Support clients through separation programmes, Manage aspects of M&A process, Engage with stakeholders, Optimise deal value, Conduct high-quality research, Conduct analysis, Contribute to strategic insights, Develop rapport with clients, Develop trust with clients, Drive programme management, Prepare presentations, Facilitate workshops, Contribute to business development", "teamCollaboration" : "Work with colleagues; Work with clients; Work with investors", "projectManagementSkills" : [ "Programme management" ], "domainKnowledge" : "Mergers; Acquisitions; Divestitures; Transaction cycle; Deal lifecycle; Nordics market", "domainList" : [ "mergers", "acquisitions", "divestitures", "transaction-cycle", "deal-lifecycle", "nordics-market" ], "domainSpecificKnowledge" : [ "Mergers", "Acquisitions", "Divestitures", "Transaction cycle", "Deal lifecycle", "Nordics market" ], "toolProficiency" : [ "MS PowerPoint", "MS Excel" ], "communicationSkills" : "Written English; Spoken English; Written Swedish; Spoken Swedish; Written Scandinavian; Spoken Scandinavian", "continuousLearning" : "Structured training programme; Continuous learning; Continuous feedback; Guidance from experienced colleagues", "problemSolvingSkills" : "Problem-solving; Analytical skills", "qualificationsBasic" : "Master's degree with academic results, Excellent problem-solving skills, Excellent analytical skills, Proficiency in MS PowerPoint, Proficiency in MS Excel, Fluency in English, Fluency in Swedish or Scandinavian language", "qualificationsPreferred" : "Prior experience in strategy development, Prior experience in M&A lifecycle, Experience through management consulting, Experience through other internships, Swedish language fluency, Another Scandinavian language fluency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Deloitte is a global leader in Audit & Assurance, Tax & Legal and Consultative Services. With more than 450,000 employees in over 150 countries, we help our clients and our communities solve complex problems and achieve ambitious goals through domain and industry expertise, global reach and alliances with the largest tech providers. What defines Deloitte is our drive to make a meaningful difference. For us, this means long-term development and results for our clients and their companies, ideas and actions that also contribute to positive societal development. It is also about empowering our people and promoting their development. At Deloitte Deal Advisory, we help clients maximise the value of their mergers, acquisitions and divestitures across the entire transaction cycle, including the below offerings: * M&A Strategy * Due diligence services, including: * Commercial due diligence * Operational due diligence * IT/Tech due diligence * Carve-out and integration planning and execution * Value Creation Services Our team combines expertise from strategy, finance, operations and technology to provide tailored, high-quality insights that inform investment and divestiture decisions, as well as post-deal value creation. Operating across the Nordics and in close collaboration with offices across the globe, we work seamlessly to deliver comprehensive solutions during critical phases of the deal lifecycle. We are seeking Analysts to join our Stockholm office in August 2026. In this role, you will support clients through integration and separation programmes, manage various aspects of the M&A process and engage with stakeholders to optimise deal value. You will conduct high-quality research and analysis, contributing to the delivery of strategic insights. Additionally, you will develop rapport and trust with clients, drive programme management, prepare presentations, facilitate workshops and contribute to business development activities that enhance Deloitte’s market presence across the region. ## Qualifications A successful candidate has the following qualities: * Completed MBA or Master’s degree with strong academic results * Excellent problem-solving and analytical skills * Prior experience in strategy development or any part of the M&A lifecycle is beneficial, e.g., through management consulting or other internships * Ability to work both independently and as part of a team * Flexibility in handling the demands of deal cycles * Proficiency in MS PowerPoint and Excel * Fluency in written and spoken English and preferably Swedish or another Scandinavian language * Can-do attitude, goal-oriented and positive mindset How you’ll grow As an Analyst with Deloitte Deal Advisory, you will be an integral part of a dynamic and growing team, contributing to successful mergers and divestitures across a range of industries. You will experience a steep learning curve in management advisory, strategic thinking and change management, with broad exposure to M&A projects in various industries and geographies. Working closely with colleagues, clients and investors worldwide, you will gain valuable international experience. We are expanding our Deal Advisory practice in Sweden, offering you the opportunity to play a key role in our growth across the Nordics. You will have the freedom to take on responsibility and grow in both client-facing and internal situations, with our full support to help you advance your career. We value honesty and direct communication and foster an inclusive team culture where contributions are recognised. ## Additional Information We offer As a part of Deloitte, you will gain access to the world’s largest consultancy network, meaning you will have colleagues all over the globe who you can utilise in order to develop yourself, our clients and our business. You will work with exciting and complex projects both on a global and Nordic level within a team that values your perspective. Your personal development and the opportunities that help you grow are of great importance to us. We offer you practical experience, a personal coach and a structured training programme that promotes continuous learning, as well as continuous feedback and guidance from more experienced colleagues. You will get the opportunity to be part of an organisation where we help our clients on their journey to become a more sustainable organisation. You also get to be involved in our own initiatives relating to climate and environmental work as well as social responsibility. How to apply Submit your application online as soon as possible. Your application should contain your: * CV * Cover letter * University grades - the grade document you upload should have been retrieved no more than 2 months ago In the first step, you upload your CV. In the next step, you upload your university transcripts (for courses completed so far) and cover letter. Please note that you need to submit all the requested documents for your application to be considered completed. Apply as soon as possible as we review applications on an ongoing basis. Upon submitting your application, you should receive a confirmation email from us. If you don't receive this email, we advise you to submit your application again. If you are applying for multiple positions with us, please clarify in your applications which role you are most interested in. Questions If you have any questions regarding the position, please contact Alice Nilsson Ingberg, at anilssoningberg@deloitte.se, or Sophie Karlerö Kolijn, Recruiter, at skarlero@deloitte.se. As a qualitative part of Deloitte's recruitment process, our final candidates undergo a background check, in order to increase awareness of our future employees, secure the working environment for our employees and meet regulatory requirements. The process for background checks is carried out in collaboration with ToFindOut. https://tofindout.se/en/background-check/. For the roles where university grades are requested a verification of the grades is made as a part of the recruitment process. If you have any questions, please contact the responsible recruiter. What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. We do not just aspire to make solutions. We wish to create an impact that makes a positive and crucial difference for the people around us, our clients and our society. Deloitte is where you’ll find unlimited opportunities to succeed and realize your full potential.", "summaryDescription" : "Junior Analysts to M&A Deal Advisory at Deloitte. Skills: M&A, Deal Advisory, Integration, Separation. Support clients through integration programmes. 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Partnership with Legal; Partnership with Treasury; Coordination with legal stakeholders; Cross-functional deal task forces", "domainKnowledge" : "Deal mechanics; Pricing; Discounts; Contract terms; Financial risk evaluation; Credit risk evaluation; Payment terms; Revenue protection", "domainList" : [ "deal-mechanics", "pricing", "discounts", "contract-terms", "financial-risk-evaluation", "credit-risk-evaluation", "payment-terms", "revenue-protection" ], "domainSpecificKnowledge" : [ "Deal mechanics", "Pricing", "Discounts", "Contract terms", "Financial risk evaluation", "Credit risk evaluation", "Payment terms", "Revenue protection" ], "communicationSkills" : "Global communication", "documentationSkills" : "Documentation skills", "continuousLearning" : "Learning and development culture; Exposure to global commercial operations", "problemSolvingSkills" : "Analytical mindset", "outcomesObjectives" : "Refine processes using insights", "qualificationsBasic" : "2+ years experience, Deal Desk experience, Revenue Operations experience, Commercial Finance experience, Sales Operations experience, Commercial contracts experience, Understanding of deal mechanics, Experience reviewing commercial agreements, Experience negotiating commercial agreements, Familiarity with financial risk concepts, Familiarity with credit risk concepts, Commercial judgment, Excellent communication skills, Excellent documentation skills, Experience in global environments, Analytical mindset", "qualificationsPreferred" : "Experience in global employment/EOR, Consulting experience, Investment banking experience, Corporate finance experience, Experience using AI tools, Experience using data tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own the deal strategy intake process, reviewing, approving, rejecting, or routing commercial requests based on established guardrails. Evaluate pricing, discounting, and contract exception requests in partnership with Finance, Legal, and Treasury teams. Review and validate order forms to ensure accuracy in pricing, currency, billing terms, and contractual details before deal closure. Manage T&C and commercial agreement redlines, incorporating pre-approved clauses and coordinating with legal stakeholders. Handle financial and credit-related exceptions such as payment terms, deposit waivers, and billing method adjustments. Prioritize deal flow based on revenue impact, close timelines, and risk exposure across legal, financial, and compliance dimensions. Maintain and improve clause libraries, pricing playbooks, and self-serve enablement materials for sales teams. Track and analyze deal approval metrics such as turnaround time, self-serve adoption, and reroute rates, using insights to refine processes. Support cross-functional deal task forces for high-value or complex commercial opportunities. Requirements: 2+ years of experience in Deal Desk, Revenue Operations, Commercial Finance, Sales Operations, or commercial contracts roles. Strong understanding of deal mechanics, including pricing, discounts, contract terms, and financial risk evaluation. Experience reviewing and negotiating commercial agreements, including T&Cs and contract redlines. Familiarity with financial and credit risk concepts, including payment terms and revenue protection considerations. Strong commercial judgment with the ability to balance growth, margin, legal, and risk trade-offs. Excellent communication and documentation skills, with experience working in asynchronous, global environments. Strong analytical mindset with the ability to use data to improve processes and decision-making. Nice to have: experience in global employment/EOR, consulting, investment banking, corporate finance, or using AI/data tools to improve deal workflows. Benefits: Fully remote position with global flexibility across aligned time zones in Brazil. Competitive compensation package with performance-aligned incentives. Generous paid time off, including extended annual leave and additional wellbeing days. Mental health support and wellbeing allowance programs. Home office stipend to support remote setup and equipment needs. Flexible parental leave and family support policies. Strong learning and development culture with exposure to global commercial operations. Inclusive, distributed work environment focused on autonomy, trust, and collaboration. Opportunity to directly influence revenue operations strategy at a global scale. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Deal Strategy & Operations Specialist. Skills: Deal strategy, Deal operations, Commercial contracts, Financial risk. Own deal strategy intake process. Review commercial requests", "postedDate" : "2026-06-15T05:20:21.156", "createdAt" : "2026-06-15T05:20:21.156", "lastUpdated" : "2026-06-16T12:44:05.484", "ingestTimestamp" : "2026-06-16T03:22:43.702", "mongoId" : "6a305119f292fd229cefa2b6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Pricing", "Discounting", "Contract terms", "Financial risk evaluation", "Credit risk evaluation", "Payment terms", "Revenue protection", "Deal strategy", "Deal operations", "Commercial contracts", "Financial risk", "Pricing evaluation", "Discounting evaluation", "Contract exception evaluation", "Order form validation", "T&C management", "Commercial agreement redlines", "Financial exception handling", "Credit exception handling", "Deal flow prioritization", "Clause library maintenance", "Pricing playbook maintenance", "Enablement material maintenance", "Cross-functional coordination", "Deal mechanics", "Discounts" ], "skillCount" : 26, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 317.98938, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7d1074d8ee00a094edd6", "title" : "Manager II, Deal Desk", "company" : "Samsara", "industry" : "SaaS", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager II, Deal Desk in London, United Kingdom, adjusted for seniority and the SaaS industry." }, "location" : "London - UK2", "locations" : [ "London - UK2" ], "timestamp" : "2026-06-16T02:57:50.909", "fingerprint" : "2f9edad749e4240dbe544bd8de0bd552e1ffedf0aa543242ce8e1f40a7ecd1ec", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.samsara.com/company/careers/roles/7974115?gh_jid=7974115", "externalId" : "7974115", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: At Samsara, the Deal Desk's mission is to secure durable and efficient growth for the company through best-in-class, agile and scalable deal governance. The Senior Manager will oversee Samsara’s Deal Desk function for EMEA markets across the UK&I, France, DACH and Benelux, as well as Mexico. This role will: Work closely with senior leadership across Samsara (Sales, Finance, Operations, Accounting, Legal, and Product) to influence the deal portfolio, complex deal outcomes and achieve corporate financial goals across EMEA plus Mexico markets and segments. Design and maintain policies, commercial strategies and downstream processes to support assigned Sales segments, while also partnering cross-functionally to shape and close complex deals. Foster a fulfilling and inclusive work experience by hiring, managing and developing a high-performing team. Be highly visible and contribute directly to Samsara’s business performance and success. This is a remote position open to candidates residing in the UK. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely. You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time. You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team. In this role, you will: Achieve corporate financial outcomes by providing thought leadership and influencing both high-volume Mid Market and complex Enterprise transactions Demonstrate operational excellence, and help evolve processes and system requirements to provide a streamlined Sales and Customer experience at scale Partner with Sales and Finance leadership to inform and execute against an aligned deal strategy, including pricing, payment structures, commercial terms, legal and product considerations Refine and improve the deal review process, documentation and systems applied to standard and non-standard transactions, in collaboration with Sales, Sales Operations, IT and Finance Build strong cross-functional partnerships, proactively communicate and iterate on feedback Utilize data and real-time reporting to identify areas of improvement, inform solutions, execute initiatives and communicate results Hire, develop and lead an inclusive, engaged, and high-performing global team of people managers and individual contributors Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Keep a High Bar, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: 10+ years of combined experience in Deal Desk, Finance, Sales, Sales Operations, Revenue Operations or equivalent roles Demonstrated experience in complex deal negotiations Business acumen, ability to translate corporate financial goals into consistent deal support strategy Track record of executing multiple strategic programs across an organization, including process improvements, systems enhancements, and enablement Demonstrated ability to hire, manage, and develop talent and lead high-performing team Ability to effectively identify, prioritize and manage initiatives leveraging an OKR system across a global team Ability to work with senior management and Enterprise Customers, distill key concepts, and influence business choices Strong written and verbal communication skills Ability to synthesize data into actionable insights, make data-driven conclusions and establish recurring reporting to monitor performance Proficiency in CRM, CPQ and CLM tools and familiarity with downstream systems (eg, ERP, reporting visualizations) An ideal candidate also has: Experience managing a Deal Desk or Commercial Management team within a high-growth SaaS business at scale ($1 billion + ARR) Proficient in deal management, contract management and pricing optimization Proficiency in Salesforce and NetSuite Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.", "summaryDescription" : "Manager II, Deal Desk at Samsara", "postedDate" : "2026-06-14T20:07:40.316", "createdAt" : "2026-06-14T20:07:40.316", "lastUpdated" : "2026-06-16T02:57:50.909", "ingestTimestamp" : "2026-06-14T20:07:40.316", "mongoId" : "6a2c7d1074d8ee00a094edd6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 317.3917, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6be074d8ee00a09158fd", "title" : "Senior Deal Desk Specialist", "company" : "Remote", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Deal Desk Specialist in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "Remote-AMER", "locations" : [ "Remote-AMER" ], "timestamp" : "2026-06-16T01:05:15.808", "fingerprint" : "339ed539caf2f86bf5e25c2dd752126832709e1be8c1ee8ce92dc1014c647ba4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/remotecom/jobs/7767314003", "externalId" : "7767314003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States; Canada", "experienceMinYears" : 2, "experienceMaxYears" : 4, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you The opportunity to own complex, high-value deals end-to-end at a fast-growing global SaaS company A role that is 50% execution, 50% strategic — deep CPQ and commercial expertise combined with real influence on how the Sales organization closes deals Exposure to strategic deal work — discount governance, deal reviews, and Sales enablement A truly async, flexible work environment where ownership and proactivity are valued over process for its own sak What you bring 2–4 years of experience in Deal Desk, Sales Operations, or Revenue Operations in an Enterprise SaaS/B2B company Deep expertise in CPQ quoting — complex quote builds, multi-product configurations, pricing logic, and troubleshooting quoting issues Strong Salesforce proficiency as a power user — managing cases, accounts, opportunity data, and order records accurately at high volume Solid understanding of Quote-to-Cash processes, revenue recognition principles, and order management Proven ability to manage a high-volume Deal Desk queue without compromising quality, especially during End of Month, Quarter, and Year End; familiarity with ticketing and knowledge base tools such as Notion and Jira/Atlassian is a plus Commercially minded, with a track record of balancing Sales velocity with deal integrity across complex and non-standard situations Trusted by Sales as a go-to advisor — someone who gives clear, confident guidance on deal structure and contract options Clear communicator who works effectively across Sales, Finance, and Legal without losing momentum on deals A natural knowledge-sharer who enjoys upskilling others and raising the bar across the team Demonstrates strong automation and AI capabilities Writes and speaks fluent English It's not required to have experience working remotely, but considered a plus Key Responsibilities Own complex, non-standard deals end-to-end — multi-product transactions, pricing exceptions, and deals requiring cross-functional input from Finance and Legal Serve as the primary escalation point for Deal Desk Associates on deal structure, quoting, and approval questions Apply commercial judgment on discount approvals and pricing exceptions, ensuring deals are structured in line with company policy and revenue objectives Build and maintain complex quotes in CPQ, ensuring accuracy, completeness, and compliance across high-volume periods Own and govern the Closed Won process — ensuring order accuracy, data integrity in Salesforce, and adherence to established workflows Monitor and manage the Deal Desk case queue, maintaining SLA standards and handling a high volume of tickets with speed and precision Deliver enablement sessions for Sales reps on Deal Desk processes, CPQ quoting, and best practices Participate in deal reviews, contributing deal-level insights to Sales leadership discussions Work with Finance and Legal on non-standard contract terms and pricing structures for specific deals Contribute to Deal Desk SOPs and internal documentation, flagging gaps and proposing improvements to the Lead and Senior Manager Support month-end and quarter-end close operations to ensure accurate and timely deal execution Practicals You'll report to: Senior Manager, Deal Commercial Strategy & Operations Team: Revenue Operations — Sales Operations Location: For this position we welcome everyone to apply, but we will prioritise applications from AMER as we encourage our teams to diversify Start date: As soon as possible Application process Roughly 6 hours across 3 weeks Interview with recruiter — 30 min Interview with Senior Manager, Deal Commercial Strategy and Operations — 45 min Interview with team member — 30 min (async) Deal Desk case study Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations — 30 min Bar raiser interview — 30 min Prior employment verification check #LI-DNP Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $35,250—$119,000 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.", "summaryDescription" : "Senior Deal Desk Specialist at Remote", "postedDate" : "2026-06-14T19:16:52.721", "createdAt" : "2026-06-14T19:16:52.721", "lastUpdated" : "2026-06-16T01:05:15.808", "ingestTimestamp" : "2026-06-14T19:16:52.721", "mongoId" : "6a2c6be074d8ee00a09158fd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 315.78473, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c692474d8ee00a090633e", "title" : "Senior Product Manager - Search Quality and Query Interpretation", "company" : "Constructor", "industry" : "Product", "salary" : { "min" : 7500000.0, "max" : 1.1E7, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in E-Commerce, adjusted for remote work within EMEA and company size." }, "location" : "Remote - EMEA", "locations" : [ "Remote - EMEA", "Remote - UK", "Remote - Brazil" ], "timestamp" : "2026-06-16T00:32:07.897", "fingerprint" : "08f40f5ff278aeab1c2f289500bdb26d6d50e5e34326aadd752f66c706eda067", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/constructor/361ed311-8649-45bf-8313-7c51dbb3744b/application", "externalId" : "361ed311-8649-45bf-8313-7c51dbb3744b", "industryFunction" : { }, "structuredLocations" : [ { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Product strategy, Roadmap development, User stories", "majorSkillsList" : [ "Product strategy", "Roadmap development", "User stories" ], "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us Constructor powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you’ve probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We’re approximately doubling year over year despite the market slowing down and have customers in every eCommerce vertical. We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. JOB SUMMARY We’re looking for a sharp, systems-minded Senior Product Manager to lead our efforts around Search Quality and Query Interpretation, owning both the intelligence that helps us understand user queries and the models that determine what gets shown in return. This is a highly technical, high-impact role that sits at the heart of our search infrastructure. You’ll shape how we interpret queries, which results we retrieve, and how we ensure that every decision we make is measurable, explainable, and grounded in user value. If you’re excited about building models, tools, and evaluation frameworks that make search smarter and more trustworthy, and you love debugging tricky problems across complex systems, this role is for you. WHAT YOU'LL DO - Own the strategy and roadmap for improving how we interpret and respond to user queries. - Drive development of search quality models that optimize recall and precision. - Define and build tools and metrics that help us measure and explain result quality. - Collaborate closely with ML, infrastructure, and product teams across the stack. - Lead investigation and triage when search quality issues arise and design long-term solutions. - Benchmark our quality against competitors and push for continuous improvement. REQUIREMENTS WHAT WE'RE LOOKING FOR - Experience as a PM in search, machine learning, or NLP-focused products. - Deep understanding of the search pipeline from tokenization to result ranking. - Expertise with spelling correction, synonyms, LLMs, or search evaluation frameworks. - Familiarity with production ML models (especially tradeoffs between real-time vs batch). - A strong sense for quality and correctness, and how to measure them. - Technical fluency and comfort working with engineering, data science, and ML Ops teams. BENEFITS - \uD83C\uDFDD️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year - \uD83D\uDCB0 A competitive compensation package including stock options - \uD83D\uDC68‍⚕️ Company sponsored US health coverage (100% paid for employee) - \uD83C\uDF0E Fully remote team - choose where you live - \uD83D\uDECB️ Work from home stipend! We want you to have the resources you need to set up your home office - \uD83D\uDCBB Apple laptops provided for new employees - \uD83E\uDDD1‍\uD83C\uDF93 Training and development budget for every employee, refreshed each year - \uD83D\uDC6A Parental leave for qualified employees - \uD83E\uDDE0 Work with smart people who will help you grow and make a meaningful impact This position is fully remote - Constructor.io http://Constructor.io is a remote-first company. Diversity, Equity, and Inclusion at Constructor At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.", "summaryDescription" : "Senior Product Manager - Search Quality and Query Interpretation at Constructor. Skills: Product strategy, Roadmap development, User stories. Develop product strategy. Define product roadmap", "createdAt" : "2026-06-14T20:15:10.185", "lastUpdated" : "2026-06-16T00:32:07.897", "ingestTimestamp" : "2026-06-14T20:15:10.185", "mongoId" : "6a2c692474d8ee00a090633e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Product strategy", "Roadmap development", "User stories", "Roadmap planning" ], "skillCount" : 4, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 312.7123, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c6bcc74d8ee00a0914a47", "title" : "Deal Desk Manager", "company" : "Givzey", "industry" : "Technology", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Deal Desk Manager in the Technology industry in the United States, adjusted for company size and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-15T07:23:16.962", "fingerprint" : "04ff8033f6f768b28105598184130ac0a715b9e4747c9c73bb0d7c48dab47058", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://givzey.breezy.hr/p/70fd4a2baa75-deal-desk-manager", "externalId" : "70fd4a2baa75", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : true, "rawDescription" : "About Givzey Join the Future of Fundraising at Givzey! Givzey is one of the fastest-growing and most innovative technology companies serving the nonprofit sector, on a mission to unlock more generosity through AI-powered donor engagement. At the center of that innovation is Version2.ai, the world’s", "summaryDescription" : "Deal Desk Manager at Givzey", "createdAt" : "2026-06-14T01:32:18.211", "lastUpdated" : "2026-06-15T07:23:16.962", "ingestTimestamp" : "2026-06-14T01:32:18.211", "mongoId" : "6a2c6bcc74d8ee00a0914a47", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 311.80554, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176ba74d8ee00a0c1ab39", "title" : "Strategic Customer Engagements, GTM Deal Lead, GDSP", "company" : "Amazon Web Services, Inc.", "industry" : "Sales, Advertising, Account Management, Strategic Customer Engagements, Cloud Computing", "salary" : { "min" : 170000.0, "max" : 230000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Chicago, Illinois, USA", "locations" : [ "Chicago, Illinois, USA" ], "timestamp" : "2026-06-15T05:41:08.760", "fingerprint" : "ca6ff4229f2a21ba6309fc99612807b7ea341174d16e36bd3cd976943e822bbf", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10439453/apply", "externalId" : "8baafd56-dc38-43c9-8d99-55d4b933b370", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Deal strategy", "Deal structuring", "Deal negotiation", "Deal closure", "Financial modeling", "Risk assessment", "Performance metrics", "Sales methodology" ], "hardSkillsList" : [ "Cloud economics", "Business deals analysis", "Competitive situation analysis", "Commercial negotiation", "Contractual legal matters" ], "softSkillsList" : [ "Negotiation" ], "hardSkills" : [ { "name" : "Cloud economics", "level" : "intermediate" }, { "name" : "Business deals analysis", "level" : "intermediate" }, { "name" : "Competitive situation analysis", "level" : "intermediate" }, { "name" : "Commercial negotiation", "level" : "intermediate" }, { "name" : "Contractual legal matters", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Negotiation" } ], "majorSkills" : "Deal strategy, Deal structuring, Negotiation, Closure", "majorSkillsList" : [ "Deal strategy", "Deal structuring", "Negotiation", "Closure" ], "coreResponsibilities" : "Drive engagement for strategic collaborations, Lead deal cycle phases, Set objectives with partner and account team, Analyze key data, Ensure executive alignment and governance, Provide advice on competitive situation, Create actionable strategy, Lead engagement with customer, Distill business objectives, Develop and execute deal structures, Maximize value of opportunity, Negotiate high-stakes customer deals, Understand impact of business terms, Provide alternative solutions, Ensure alignment across stakeholders, Bring contractual/legal matters to closure, Brief senior management, Act as trusted advisor, Act as thought leader, Produce financial models, Produce risk assessments, Produce performance metrics, Dive deep into customers’ business needs, Tailor deal structures, Inspire and influence internal stakeholders, Remove obstacles to drive deal momentum, Deliver seamless execution, Facilitate alignment within sales team, Facilitate effective AWS communication, Resolve conflicts, Encourage harmonious interaction, Monitor and analyze industry trends, Monitor and analyze competitive landscapes, Inform deal strategy, Identify high-potential opportunities, Ensure disciplined sales methodology application, Achieve consistent financial results, Achieve accurately forecasted financial results, Cultivate best practices, Support continuous improvement, Work with key internal stakeholders", "teamCollaboration" : "Partner and account team; Finance and analytics teams; Internal stakeholders; Sales team; Internal/external key partners/customers; AWS Partner Organization; Finance; Operations; Legal teams", "projectManagementSkills" : [ "Deal cycle management" ], "domainKnowledge" : "Cloud economics; Cloud adoption; Pricing strategies; Go To Market strategy; Strategic collaborations; GenAI", "domainList" : [ "cloud-economics", "cloud-adoption", "pricing-strategies", "go-to-market-strategy", "strategic-collaborations", "genai" ], "domainSpecificKnowledge" : [ "Cloud economics", "Cloud adoption", "Pricing strategies", "Go To Market strategy", "Strategic collaborations", "GenAI" ], "communicationSkills" : "Executive alignment; Briefing senior management", "problemSolvingSkills" : "Analyze opportunities; Simplify complex scenarios; Data-driven decision-making", "outcomesObjectives" : "Maximize value for customers and AWS; Ensure data-driven decision-making; Ensure scalability; Drive deal momentum; Deliver seamless execution; Achieve consistent financial results; Achieve accurately forecasted financial results; Support continuous improvement", "qualificationsBasic" : "Senior Deal Lead experience, Deal strategist background, Negotiator background, Technology sales experience, Developing GTM strategic collaborations, Proven collaborator across multiple stakeholders, Engaging at partner/customer C-suite levels", "qualificationsPreferred" : "Experience in cloud economics, Strategic thinking expertise", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At AWS, the Global Deal Strategy and Programs (GDSP) team drives cloud adoption and business growth through innovative pricing strategies. The organization comprises two specialized teams: Strategic Customer Engagements, which guide transformative deals with industry leaders, and Private Pricing Programs & Experiences, which scales and optimizes pricing solutions across our diverse customer base. Within GDSP, you will develop deep expertise in cloud economics, hone your strategic thinking, and directly impact AWS's market leadership while working with cutting-edge technologies and global clients. Do you have an aptitude for analyzing opportunities and creating high-impact, innovative business deals? Can you take complex scenarios and simplify them down to the essentials while building consensus across broad stakeholder groups? Strategic Customer Engagements (SCE) is seeking a senior Deal Lead to drive engagement and lead the various critical phases of the Deal Cycle (Strategy, Structuring, Negotiations, and Closure) for Strategic Collaborations. This role has Americas responsibility, is highly partner and customer facing, and will work closely with Amazon customers, partners, Partner Network (APN) programs teams, partner segment leaders, and sales leaders. The ideal candidate will possess a deal strategist and negotiator background, and experience in technology sales with customers and partners, and developing Go To Market (GTM) strategic collaborations, and be a proven collaborator across multiple stakeholders including engaging at partner/customer C-suite levels. Strategy: This individual will work with the Partner and Account Team to set objectives, analyze key data and ensure executive alignment and governance. The individual will be able to provide advice on the competitive situation, create an actionable strategy, and lead engagement with the customer. Structure: You will be able to distill business objectives in service of developing and executing deal structures that maximize the value of the opportunity for both customers and AWS. Negotiations: You will be experienced with high-stakes customer negotiations, including commercial aspects of the deal structure. The individual understands the impact of business terms and pricing and can provide alternative solutions to ensure alignment across internal and external stakeholders. Closure: Will be able to bring to closure, in partnership with the customer and partner/account team and legal teams, any contractual/legal matters for the deal, including briefing senior management. Key job responsibilities • Act as trusted advisor and thought leader in the development of the strategy and execution of the sales and GTM deal cycle (strategy, structuring, negotiation, and closure) for strategic, complex, or highly competitive partner and channel opportunities. • Collaborate with finance and analytics teams to produce financial models, risk assessments and performance metrics that will guide each deal, ensuring data-driven decision-making and scalability. • Dive Deep into customers’ business needs and obstacles, tailoring deal structures that are mutually beneficial to all parties. • Inspire and influence internal stakeholders, experts and other resources not under direct control, proactively removing obstacles to drive deal momentum and deliver seamless execution. • Facilitate alignment and effective AWS communication within sales team and internal/external key partners/customers and promptly resolve any conflicts to encourage harmonious and productive interaction. • Continuously monitor and analyze industry trends and competitive landscapes to inform deal strategy and identify high-potential opportunities. • Ensure disciplined sales methodology application across management groups, resulting in consistent and accurately forecasted financial results. • Cultivate best practices through analysis and reporting in support of continuous improvement. • Work with key internal stakeholders (e.g. AWS Partner Organization, finance, operations, legal, etc.) as needed. A day in the life SCE is a specialized global deal team that engages with commercial and public sector customers on deal strategy, structuring, and negotiations through contractual closure for transformational, strategic, large, complex, and/or highly competitive opportunities such as GenAI. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS (Americas/EMEA/APJ), and to establish AWS as their key cloud technology provider. These opportunities range across industry verticals, such as Financial Services, Telecommunications, Media & Entertainment, Energy, Healthcare Life Sciences, Automotive and Manufacturing, and Public Sector, and customer size (from start-ups to enterprise customers). These engagements may also involve Pan-Amazon and AWS go-to-market opportunities involving close partnership between the SCE team and other Amazon and AWS stakeholders. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - Experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, legal and internal stakeholders for sizeable commercial/enterprise deals - 12+ years of technology related sales, business development or equivalent experience - 5+ years of experience in business consulting, GTM/strategic collaboration deals with technology and/or services partners Preferred Qualifications: - Advanced degree or equivalent relevant experience - Direct field experience and knowledge of AWS products and services - Demonstrated success in structuring, negotiating, and closing large-scale, high-impact partnership deals - Proven track record of managing and streamlining complex processes with a close attention to detail - Understanding of the Global/SI business model and ISV partnerships - Strong written and verbal presentation skills and the ability to articulate complex concepts to cross-functional audiences. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, San Francisco - 187,000.00 - 252,900.00 USD annually USA, FL, Tampa - 170,000.00 - 230,000.00 USD annually USA, GA, Atlanta - 170,000.00 - 230,000.00 USD annually USA, IL, Chicago - 170,000.00 - 230,000.00 USD annually USA, MA, Boston - 170,000.00 - 230,000.00 USD annually USA, NY, New York - 187,000.00 - 252,900.00 USD annually USA, TX, Austin - 170,000.00 - 230,000.00 USD annually USA, TX, Dallas - 170,000.00 - 230,000.00 USD annually USA, VA, Herndon - 170,000.00 - 230,000.00 USD annually USA, WA, Seattle - 170,000.00 - 230,000.00 USD annually", "summaryDescription" : "Strategic Customer Engagements, GTM Deal Lead, GDSP at Amazon Web Services, Inc.. Skills: Deal strategy, Deal structuring, Negotiation, Closure. Drive engagement for strategic collaborations. Lead deal cycle phases", "postedDate" : "2026-06-13T10:40:41.367", "createdAt" : "2026-06-13T10:40:41.367", "lastUpdated" : "2026-06-15T05:41:08.760", "ingestTimestamp" : "2026-06-13T10:40:41.367", "mongoId" : "6a2176ba74d8ee00a0c1ab39", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10439453/apply", "salaryAnnualMin" : 170000, "salaryAnnualMax" : 230000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Cloud economics", "Business deals analysis", "Competitive situation analysis", "Commercial negotiation", "Contractual legal matters", "Negotiation", "Deal strategy", "Deal structuring", "Closure", "Deal negotiation", "Deal closure", "Financial modeling", "Risk assessment", "Performance metrics", "Sales methodology", "Deal cycle management", "Cloud adoption", "Pricing strategies", "Go To Market strategy", "Strategic collaborations", "GenAI" ], "skillCount" : 21, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "_score" : 310.8735, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "69fda4e24c40e2acd1b99683", "title" : "Strategic Customer Engagements, Deal Team - Specialized", "company" : "Amazon Web Services, Inc.", "industry" : "Sales, Advertising, Account Management, Strategic Customer Engagements, Cloud Computing", "salary" : { "min" : 142800.0, "max" : 193200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, Virginia, USA", "locations" : [ "Arlington, Virginia, USA" ], "timestamp" : "2026-06-15T01:35:40.682", "fingerprint" : "b0cd183aa4c449c7aebcf32a627940e291f1e59eb8c7cbf186eb4c07fac2be0a", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10414287/apply", "externalId" : "507a3a2b-747c-4647-ad56-9fb234bfaebf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Deal structuring", "Negotiation", "Pricing strategies", "Cloud economics", "Commercial business models" ], "hardSkillsList" : [ "Financial modeling", "Deal negotiation" ], "softSkillsList" : [ "Trusted advisor", "Thought leader" ], "hardSkills" : [ { "name" : "Financial modeling", "level" : "intermediate" }, { "name" : "Deal negotiation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Trusted advisor" }, { "name" : "Thought leader" } ], "majorSkills" : "Deal strategy, Pricing, Negotiation", "majorSkillsList" : [ "Deal strategy", "Pricing", "Negotiation" ], "coreResponsibilities" : "Develop commercial business models, Inspire and influence customers, Influence field sales executives, Influence internal stakeholders, Create actionable strategies, Develop opportunities, Shape opportunities, Lead deal engagements, Negotiate deals, Close deals, Own alignment with executives, Achieve business outcomes, Increase adoption of AWS services, Enable private pricing, Enable go-to-market strategies, Enable pan-Amazon relationships, Enable strategic relationships, Partner in deal sales cycle, Understand services and pricing, Create frameworks for customer outcomes, Remove barriers, Achieve desired business outcomes, Advise commercial deal terms, Construct commercial deal terms, Provide deal guidance, Facilitate alignment, Encourage productive interactions, Cultivate best practices, Analyze performance, Report on performance", "teamCollaboration" : "Partner with AWS Service teams; Collaborate with sales organization; Partner with field sales teams; Engage with AWS leadership; Partner with other Amazon stakeholders; Partner with AWS stakeholders", "domainKnowledge" : "Cloud economics; Cloud services; Cloud infrastructure; Financial Services; Telecommunications; Media & Entertainment; Energy; Healthcare Life Sciences; Automotive; Manufacturing; Public Sector", "domainList" : [ "cloud-economics", "cloud-services", "cloud-infrastructure", "financial-services", "telecommunications", "media-entertainment", "energy", "healthcare-life-sciences", "automotive", "manufacturing", "public-sector" ], "domainSpecificKnowledge" : [ "Cloud economics", "Cloud services", "Cloud infrastructure", "Financial Services", "Telecommunications", "Media & Entertainment", "Energy", "Healthcare Life Sciences", "Automotive", "Manufacturing", "Public Sector" ], "communicationSkills" : "Present to executives; Negotiate with executives", "outcomesObjectives" : "Drive cloud adoption; Drive business growth; Accelerate growth; Increase efficiency; Unlock new business capabilities; Drive sustainable growth; Drive value for customers; Drive value for AWS; Increase growth of AWS", "qualificationsBasic" : "Bachelor's degree or equivalent work experience, 3+ years financial modeling, 7+ years deal structuring experience, Experience formulating financial models, Experience working with customers on complex deals, Experience negotiating with C-level executives", "qualificationsPreferred" : "Advanced degree", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Application deadline: Jun 6, 2026 At AWS, the Global Deal Strategy and Programs (GDSP) team drives cloud adoption and business growth through innovative pricing strategies. The organization comprises two specialized teams: Strategic Customer Engagements, which guide transformative deals with industry leaders, and Private Pricing Programs & Experiences, which scales and optimizes pricing solutions across our diverse customer base. Within GDSP, you will develop deep expertise in cloud economics, hone your strategic thinking, and directly impact AWS's market leadership while working with emerging technologies and global clients. Amazon Web Services (AWS) is seeking a member for the Strategic Customer Engagements (SCE) team. SCE is a specialized global deal team that engages with commercial and public sector customers on deal strategy, structuring, and negotiations through contractual closure for transformational, strategic, large, complex, and/or highly competitive opportunities. SCE engages directly with customers and AWS leadership to drive cloud initiatives that will accelerate growth, increase efficiency, and unlock new business capabilities. By collaborating closely with our field sales teams, SCE Deal Specialist’s at AWS leverage their expertise in deal structuring, negotiating private pricing that drives sustainable growth and value for both our customers and AWS, and strategic methodologies to navigate customer pain points, gain credibility, and effectively partner with the sales organization. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS (Americas/EMEA/APJ), and to establish AWS as their key cloud technology provider. These opportunities range across industry verticals, such as Financial Services, Telecommunications, Media & Entertainment, Energy, Healthcare Life Sciences, Automotive and Manufacturing, and Public Sector, and customer size (from start-ups to enterprise customers). These engagements may also involve Pan-Amazon and AWS go-to-market opportunities involving close partnership between the SCE global deal team and other Amazon and AWS stakeholders. We are a dynamic team passionate about managing transformational deals. As a Deal Specialist you will partner with AWS Service teams to develop commercial business models. You will inspire and influence AWS customers, field sales executives, and other internal stakeholders to empower our customers to address business challenges and develop innovative solutions. As a Deal Specialist you will create actionable strategies, develop and shape opportunities, and lead large, complex, or highly competitive deal engagements through negotiations and closure. This highly visible role will own alignment with C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and enable private pricing, go-to-market, pan-Amazon, and other strategic relationships. Key job responsibilities • Act as trusted advisor and thought leader in the development of commercial strategy and deals: partner in the execution of the deal sales cycle for strategic commercial opportunities. • Partner closely with AWS Service teams to understand services and pricing: create frameworks that impact customer outcomes. • Inspire and influence key internal stakeholders, experts, and other indirect resources to remove barriers and achieve desired business outcomes • Advise and construct commercial deal terms: understand the competitive landscape and provide deal guidance • Facilitate alignment and effective AWS communication with internal and external stakeholders to resolve conflict and encourage develop productive interactions • Cultivate best practices through analysis and reporting in support of continuous improvements Basic Qualifications: - Experience formulating competitive financial models (e.g., cash flow, NPV, deal comparisons, etc.) to use as comparative tools to grow opportunities - Experience working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals from opportunity through closure - Experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, legal and internal stakeholders for sizeable commercial/enterprise deals - Bachelor's degree in a relevant field or equivalent work experience - 3+ years financial modeling - 7+ years demonstrated success working with customers on the structuring of substantial, strategic, and complex software or cloud services/infrastructure deals (relative to industry and market size) from opportunity through closure Preferred Qualifications: - Advanced degree - Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology - Direct field experience in working with enterprise or commercial accounts. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, San Francisco - 157,100.00 - 212,600.00 USD annually USA, CO, Denver - 142,800.00 - 193,200.00 USD annually USA, IL, Chicago - 142,800.00 - 193,200.00 USD annually USA, NY, New York - 157,100.00 - 212,600.00 USD annually USA, TX, Dallas - 142,800.00 - 193,200.00 USD annually USA, VA, Arlington - 142,800.00 - 193,200.00 USD annually USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually", "summaryDescription" : "Strategic Customer Engagements, Deal Team - Specialized at Amazon Web Services, Inc.. Skills: Deal strategy, Pricing, Negotiation. Develop commercial business models. 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