{ "count" : 117441, "data" : [ { "id" : "69d059fd2beec4dd3dbf3773", "title" : "Assistant Director of Deskside and VIP Support Services", "industry" : "Government", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of IT Support in Chelsea, United States, adjusted for government industry and onsite work mode." }, "location" : "Massachusetts-Chelsea", "locations" : [ "Massachusetts-Chelsea", "Information Systems and Technology", "Exec Office of Technology Services and Security, Full-time, Full-time" ], "timestamp" : "2026-06-15T05:14:38.757", "fingerprint" : "58822c2da1f0e5c3ef8387941d935319817f7e0700a1e30ea9b39421f11b5128", "source" : "taleo", "language" : "en", "applyUrl" : "https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=1078999", "externalId" : "1078999", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chelsea", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "42.3912241,-71.0369301" } ], "locationText" : "Chelsea, Massachusetts, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "technicalSkills" : "Group Policy, SCCM", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Incident management", "Change management" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "End-user computing, Deskside support, VIP support", "majorSkillsList" : [ "End-user computing", "Deskside support", "VIP support" ], "coreResponsibilities" : "Lead daily operations, Manage end-user support, Oversee VIP support, Design end-user environment, Develop technology standards, Maintain technology standards, Manage technology roadmap, Implement solutions, Ensure governance, Ensure compliance, Drive solution delivery, Oversee operations, Foster team environment, Deliver results, Drive process improvement, Adapt to changes, Meet customer needs, Identify challenges, Develop solutions, Address issues, Set expectations, Provide feedback, Recognize achievements, Support staff development, Address performance issues, Enforce operational procedures, Guide analysts, Monitor ticket queues, Report service metrics, Build relationships, Liaise with providers, Prepare management reports, Lead team members, Develop team members, Partner with Director", "teamCollaboration" : "IT stakeholders; Business stakeholders; Internal service providers; External service providers", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "End-user computing technologies", "domainList" : [ "end-user-computing-technologies" ], "domainSpecificKnowledge" : [ "End-user computing technologies" ], "communicationSkills" : "Translate technical issues", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Massachusetts Criminal Background Check, Security clearance, Occasional travel", "qualificationsBasic" : "6 years professional experience, 2 years supervisory experience", "qualificationsPreferred" : "ITIL Foundation certification", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. EOTSS is seeking to hire an Assistant Director of Deskside Support/VIP Services that will be responsible for leading the daily operations and management of end-user deskside and VIP support services. This role is responsible for the design, architecture, and oversight of the end-user computing environment, including the development and maintenance of technology standards aligned with best practices in the industry. The Assistant Director manages the technology roadmap, recommends and implements solutions that support business strategy, and ensures governance and compliance with established standards. Working closely with IT and business stakeholders, this leader serves as a subject matter expert in end-user computing technologies and drives the delivery of high-quality, customer-focused solutions. The role also oversees the VIP support program, which extends beyond traditional desktop support services. This position reports to the Senior Director of End User Services. The primary work location for this role will be at 200 Arlington Street Chelsea, Massachusetts 02150 . The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Occasional travel to local offices may be required. All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training. Principal Accountabilities: Operations Management: Effectively manage departmental operations in alignment with established goals and objectives. Foster a collaborative and high-performing team environment through motivation, mentorship, and engagement. Commitment to Excellence: Consistently deliver results within established timelines and performance metrics. Drive continuous improvement in processes, service quality, and overall performance. Adaptability: Remain flexible and responsive to changes in procedures, technology, and organizational structure. Customer Focus: Demonstrate a strong commitment to understanding and meeting customer needs, ensuring appropriate and timely responses. Problem Solving: Proactively identify potential challenges and develop strategic solutions. Analyze and address complex or unforeseen issues with sound judgment and critical thinking. Leadership & Supervision: Set clear expectations and goals, provide constructive feedback, and recognize achievements. Support staff development through coaching, resources, and professional growth opportunities. Address performance issues appropriately while fostering an inclusive and supportive team culture. Position Responsibilities (including but not limited to): Oversee all Deskside and VIP Support operations, including planning, implementation, deployment, maintenance, and ongoing support. Establish and enforce operational procedures, guiding analysts on incident identification, triage, troubleshooting, escalation, and resolution. Monitor ticket queues to ensure performance standards are met and identify trends or training opportunities. Track and report on service metrics to measure effectiveness, quality, and continuous improvement. Build and maintain strong relationships with customers and internal/external service providers, serving as a key liaison to address challenges and implement solutions. Prepare management reports on system availability, SLA performance, uptime, and ticket resolution metrics. Lead and develop team members through hiring, goal setting, performance evaluations, coaching, and professional development. Partner with the Director to develop and execute short- and long-term tactical and strategic support initiatives. Analyze and resolve complex technical issues, implementing corrective actions as needed. Ensure VIP users receive timely, high-quality support that meets or exceeds established service levels and expectations. Preferred Knowledge, Skills, and Abilities: Applicant must have experience in a service desk/help desk or call center environment, with a focus on strategic execution, continuous improvement, technical troubleshooting, and team supervision. Minimum 10 years of experience managing enterprise level teams and operations in a Deskside Support or IT Service Management environment. Minimum 7 years of hands-on experience with PCs and peripheral hardware, desktop architecture, ticket queue management, and core hardware/software support. Experience developing and reporting on KPIs, SLAs, and performance trends. Experience establishing and managing service level and business level agreements to define expectations and measure performance. Experience working in a unionized environment preferred. Prior state government or public sector experience a plus. Strong customer service orientation with a proven track record of delivering high-quality support. Demonstrated ability to translate strategic direction into clear objectives and execute tactical plans. Ability to communicate technical concepts effectively to diverse audiences, including translating technical issues into business terms. Strong prioritization, organization, and execution skills in high-pressure, fast-paced environments. Ability to quickly assess complex business and technical issues and drive resolution. Excellent written and verbal communication skills, with strong interpersonal and collaboration abilities. Working knowledge of Group Policy, SCCM, Incident Management, and Change Management processes. ITIL Foundation certification or higher preferred. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Administrator VIII", "summaryDescription" : "Assistant Director of Deskside and VIP Support Services. Skills: End-user computing, Deskside support, VIP support. Lead daily operations. Manage end-user support", "createdAt" : "2026-06-14T02:04:26.793", "lastUpdated" : "2026-06-15T05:14:38.757", "ingestTimestamp" : "2026-06-14T02:04:26.793", "mongoId" : "69d059fd2beec4dd3dbf3773", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 215000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Incident management", "Change management", "Leadership", "Mentoring", "Critical thinking", "End-user computing", "Deskside support", "VIP support", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Roadmap planning", "End-user computing technologies" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 1548.2325, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3067aaf292fd229cfc056b", "title" : "VIP BD Manager/ Director", "company" : "Hyphen Connect Limited", "industry" : "FinTech", "salary" : { "min" : 6000000.0, "max" : 1.0E7, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Global remote Director level BD Manager in FinTech, adjusted for seniority and market data." }, "location" : "Hong Kong", "locations" : [ "Hong Kong" ], "timestamp" : "2026-06-16T09:02:50.225", "fingerprint" : "360dcc1d1cdce2d778f16d285fe185ae3e5378489417e563fe46e74c269f6f2e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hyphenconnect/jobs/5164437007", "externalId" : "5164437007", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Director", "professionalSkills" : [ "Liquidity incentives", "Partnership deals" ], "hardSkillsList" : [ "Yield generation", "TVL metrics" ], "hardSkills" : [ { "name" : "Yield generation", "level" : "intermediate" }, { "name" : "TVL metrics", "level" : "intermediate" } ], "majorSkills" : "Institutional liquidity, TVL growth, Strategic partnerships", "majorSkillsList" : [ "Institutional liquidity", "TVL growth", "Strategic partnerships" ], "coreResponsibilities" : "Source, pitch, and onboard institutional-grade capital, Onboard market makers and whales, Increase platform’s TVL, Route liquidity to our ecosystem, Build strategic partnerships with traditional Web2 financial institutions, Build strategic partnerships with crypto funds, family offices,, Structure, negotiate, and close liquidity incentives, Close partnership deals, Design attractive yield strategies, Design liquidity programs", "teamCollaboration" : "Product teams; Tokenomics teams", "domainKnowledge" : "Web3; Liquidity pools; Yield generation; TVL metrics", "domainList" : [ "web3", "liquidity-pools", "yield-generation", "tvl-metrics" ], "domainSpecificKnowledge" : [ "Web3", "Liquidity pools", "Yield generation", "TVL metrics" ], "communicationSkills" : "Pitching; Negotiation", "outcomesObjectives" : "Measurable growth targets; TVL targets; Liquidity volume targets", "qualificationsBasic" : "3 to 5+ years of BD experience in crypto/Web2 finance", "qualificationsPreferred" : "Experience on a CEX VIP Account Management or Institutional Sales team, Active rolodex of institutional allocators, market makers, VC funds, family offices, or crypto whales", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are looking for a high-performing BD professional to drive institutional liquidity and TVL growth for my client's platform. What You Will Do Actively source, pitch, and onboard institutional-grade capital, market makers, and whales to increase our platform’s TVL. Tap into your existing relationships with CEX VIP client management teams, prime brokers, and OTC desks to route liquidity to our ecosystem. Identify and build strategic partnerships with traditional Web2 financial institutions, crypto funds, family offices, and asset managers. Structure, negotiate, and close liquidity incentives and partnership deals from start to finish. Collaborate with our product and tokenomics teams to design attractive yield strategies or liquidity programs tailored for institutional clients. Who You Are 3 to 5+ years of BD experience in crypto/Web2 finance. Experience on a CEX VIP Account Management or Institutional Sales team is a massive plus. You bring an active rolodex of institutional allocators, market makers, VC funds, family offices, or crypto whales. You understand how liquidity pools, yield generation, and TVL metrics work in Web3. Strong communication, pitching, and negotiation skills. You know how to build trust with high-profile capital providers. Comfortable working in a fast-paced environment with measurable growth targets (KPIs tied directly to TVL/liquidity volume). What They Offer Competitive base salary + performance-based token/cash bonuses tied to TVL targets. Flexible, remote-first working culture. Opportunity to shape the liquidity landscape of a fast-growing ecosystem.", "summaryDescription" : "VIP BD Manager/ Director at Hyphen Connect Limited. Skills: Institutional liquidity, TVL growth, Strategic partnerships. Source, pitch, and onboard institutional-grade capital. Onboard market makers and whales", "postedDate" : "2026-06-15T23:24:18.840", "createdAt" : "2026-06-15T23:24:18.840", "lastUpdated" : "2026-06-16T09:02:50.225", "ingestTimestamp" : "2026-06-15T23:24:18.840", "mongoId" : "6a3067aaf292fd229cfc056b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Yield generation", "TVL metrics", "Institutional liquidity", "TVL growth", "Strategic partnerships", "Liquidity incentives", "Partnership deals", "Web3", "Liquidity pools" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 706.36426, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30a2c3f292fd229c11f71d", "title" : "VIP Costumer Support Representative", "company" : "Jugabet", "industry" : "Hospitality", "salary" : { "min" : 1.55E7, "max" : 2.3E7, "currency" : "CLP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-Senior VIP Customer Support Representative in the Gaming industry in Chile, adjusted for remote work and company specifics." }, "location" : "Chile", "locations" : [ "Chile" ], "timestamp" : "2026-06-16T11:43:52.739", "fingerprint" : "e444101108a28871c5d7510cf7227093c4ddc43ce06c5dd3e3076615cac878a2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/growetalents/jobs/4881835101", "externalId" : "4881835101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Chile", "continent" : "sa", "workMode" : "remote" } ], "locationText" : "Chile", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Provide premium support to VIP clients, Handle night shift, Respond to customer inquiries promptly, Resolve complex issues efficiently, Escalate technical cases, Monitor customer accounts, Identify potential issues proactively, Meet KPIs, Adapt to rotating schedules, Ensure smooth shift handovers", "domainKnowledge" : "iGaming industry", "domainList" : [ "igaming-industry" ], "domainSpecificKnowledge" : [ "iGaming industry" ], "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Night shift, Weekends", "outcomesObjectives" : "Meet KPIs related to response time; Meet KPIs related to resolution time; Meet KPIs related to customer satisfaction", "qualificationsBasic" : "3+ years customer experience, Upper-Intermediate English, Fluent Spanish", "qualificationsPreferred" : "IGaming industry experience, Live chat experience, Email interaction experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those who aim to: Provide premium, high-level support to VIP clients via chat, email, phone (when needed); Ensure 24/7 coverage, specifically handling night shift operations; Respond to customer inquiries promptly and professionally; Resolve complex issues efficiently while maintaining VIP service standards; Escalate technical or high-priority cases to relevant departments when necessary; Monitor customer accounts and proactively identify potential issues; Meet KPIs related to response time, resolution time, and customer satisfaction; Adapt to rotating schedules, including weekends and holidays; Ensure smooth shift handovers between day and night teams. Experience you’ll need to bring: Previous experience in the iGaming industry or familiarity with it; Upper-Intermediate level of English (written and spoken); Fluent Spanish speaker; 3+ years of experience in customer support; Experience handling live chat and email interactions will be considered an advantage. It's a perfect match if you have those personal features: Excellent organizational skills and ability to prioritize in order to meet deadlines; Excellent teamwork skills with strong communication skills; Ability to work in a fast-paced environment and under pressure; Problem-solving skills. Our clients offer competitive benefits to support your professional and personal growth, including: Health Growth Opportunities; Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.", "summaryDescription" : "VIP Costumer Support Representative at Jugabet. Provide premium support to VIP clients. Handle night shift", "postedDate" : "2026-06-16T03:16:25.721", "createdAt" : "2026-06-16T03:16:25.721", "lastUpdated" : "2026-06-16T11:43:52.739", "ingestTimestamp" : "2026-06-16T03:16:25.721", "mongoId" : "6a30a2c3f292fd229c11f71d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "iGaming industry" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 703.4042, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30513af292fd229cefc7f6", "title" : "VIP Costumer Support Representative", "company" : "Jugabet", "industry" : "Hospitality", "salary" : { "min" : 1.4E7, "max" : 2.1E7, "currency" : "CLP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level VIP Customer Support Representative in the Gaming industry in Chile, adjusted for remote work and full-time employment." }, "location" : "Chile", "locations" : [ "Chile" ], "timestamp" : "2026-06-16T09:27:49.293", "fingerprint" : "6431b6f886a1d08eaa1df5e4740b20ca246ae4d5ee5c578d202b1267174f6e25", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/jugabet/jobs/4881837101", "externalId" : "4881837101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Chile", "continent" : "sa", "workMode" : "remote" } ], "locationText" : "Chile", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "coreResponsibilities" : "Provide premium, high-level support to VIP clients, Ensure 24/7 coverage, Handle night shift, Respond to customer inquiries promptly, Resolve complex issues efficiently, Maintain VIP service, Escalate technical or high-priority cases, Monitor customer accounts, Proactively identify potential issues, Meet KPIs related to response time, Meet KPIs related to resolution time, Meet KPIs related to customer satisfaction, Adapt to rotating schedules, Ensure smooth shift handovers", "domainKnowledge" : "iGaming industry", "domainList" : [ "igaming-industry" ], "domainSpecificKnowledge" : [ "iGaming industry" ], "continuousLearning" : "Growth Benefits Programs", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Night shift, Weekends", "outcomesObjectives" : "Meet KPIs related to response time; Meet KPIs related to resolution time; Meet KPIs related to customer satisfaction", "qualificationsBasic" : "3+ years of experience in customer, Upper-Intermediate level of English, Fluent Spanish", "qualificationsPreferred" : "Experience handling live chat, Experience handling email interactions", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Jugabet is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those who aim to: Provide premium, high-level support to VIP clients via chat, email, phone (when needed); Ensure 24/7 coverage, specifically handling night shift operations; Respond to customer inquiries promptly and professionally; Resolve complex issues efficiently while maintaining VIP service standards; Escalate technical or high-priority cases to relevant departments when necessary; Monitor customer accounts and proactively identify potential issues; Meet KPIs related to response time, resolution time, and customer satisfaction; Adapt to rotating schedules, including weekends and holidays; Ensure smooth shift handovers between day and night teams. Experience you’ll need to bring: Previous experience in the iGaming industry or familiarity with it; Upper-Intermediate level of English (written and spoken); Fluent Spanish speaker; 3+ years of experience in customer support; Experience handling live chat and email interactions will be considered an advantage. It's a perfect match if you have those personal features: Excellent organizational skills and ability to prioritize in order to meet deadlines; Excellent teamwork skills with strong communication skills; Ability to work in a fast-paced environment and under pressure; Problem-solving skills. We offer competitive benefits to support your professional and personal growth, including: Health Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.", "summaryDescription" : "VIP Costumer Support Representative at Jugabet. Provide premium, high-level support to VIP clients. Ensure 24/7 coverage", "postedDate" : "2026-06-15T23:16:33.146", "createdAt" : "2026-06-15T23:16:33.146", "lastUpdated" : "2026-06-16T09:27:49.293", "ingestTimestamp" : "2026-06-15T23:16:33.146", "mongoId" : "6a30513af292fd229cefc7f6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "iGaming industry" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 685.17755, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306b2ff292fd229cfcf983", "title" : "Technicien Support VIP F/H", "company" : "SQLI", "industry" : "Computer Software", "salary" : { "min" : 38000.0, "max" : 48000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level IT Support Technician in Levallois-Perret, France, adjusted for the technology industry and company size." }, "location" : "Levallois-Perret, IDF, France", "locations" : [ "Levallois-Perret", "IDF", "France" ], "timestamp" : "2026-06-16T08:26:59.298", "fingerprint" : "9fc6c8eeb9f2655d2f2c9280b4f2d8023580c6d34ff935f54580aec19cefcdbe", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/SQLI1/744000132139499-technicien-support-vip-f-h", "externalId" : "744000132139499", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Levallois-Perret", "state" : "Île-de-France", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.8929560,2.2881683" } ], "locationText" : "Levallois-Perret, Île-de-France, France", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Jira, GLPI, EasyVista, SSO, MFA, RSA, API, SFTP, SQL, Tibco", "professionalSkills" : [ "Service orientation", "Reporting", "Analysis" ], "hardSkillsList" : [ "Functional support", "Technical support", "User access management", "ITSM processes", "Security policies", "User training", "Reporting", "Activity reporting", "Workstation support", "Office automation support", "Application support", "Network support", "Asset management", "Post deployment", "Masterization", "Knowledge base enrichment" ], "softSkillsList" : [ "Discretion", "Confidentiality", "Teamwork" ], "hardSkills" : [ { "name" : "Functional support", "level" : "intermediate" }, { "name" : "Technical support", "level" : "intermediate" }, { "name" : "User access management", "level" : "intermediate" }, { "name" : "ITSM processes", "level" : "intermediate" }, { "name" : "Security policies", "level" : "intermediate" }, { "name" : "User training", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Activity reporting", "level" : "intermediate" }, { "name" : "Workstation support", "level" : "intermediate" }, { "name" : "Office automation support", "level" : "intermediate" }, { "name" : "Application support", "level" : "intermediate" }, { "name" : "Network support", "level" : "intermediate" }, { "name" : "Asset management", "level" : "intermediate" }, { "name" : "Post deployment", "level" : "intermediate" }, { "name" : "Masterization", "level" : "intermediate" }, { "name" : "Knowledge base enrichment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Discretion" }, { "name" : "Confidentiality" }, { "name" : "Teamwork" } ], "majorSkills" : "VIP Support, ITSM, User Access Management", "majorSkillsList" : [ "VIP Support", "ITSM", "User Access Management" ], "coreResponsibilities" : "Provide N1/N2 support, Process VIP requests, Formalize requests in Jira, Manage user access, Secure user access, Respect ITSM processes, Respect security rules, Train users, Conduct onboarding sessions, Write documentation, Produce activity reports, Provide N1/N2 support, Qualify and process tickets, Participate in park management, Deploy workstations, Master workstations, Contribute to internal IT projects, Enrich knowledge base", "teamCollaboration" : "Work in tandem", "domainKnowledge" : "Finance applications; Legal applications; Treasury applications; Compliance applications; HR/ESG applications; Electronic signature", "domainList" : [ "finance-applications", "legal-applications", "treasury-applications", "compliance-applications", "hr-esg-applications", "electronic-signature" ], "domainSpecificKnowledge" : [ "Finance applications", "Legal applications", "Treasury applications", "Compliance applications", "HR/ESG applications", "Electronic signature" ], "toolProficiency" : [ "Jira", "GLPI", "EasyVista", "Excel", "Power BI" ], "communicationSkills" : "User training; Documentation writing", "documentationSkills" : "Documentation writing", "qualificationsBasic" : "Support utilisateurs N1/N2 experience, ITSM tool mastery, SaaS/on-premise environments knowledge, Identity and access management knowledge, French fluency, English fluency", "qualificationsPreferred" : "API knowledge, SFTP knowledge, SQL knowledge, Tibco middleware knowledge, Reporting and analysis skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We Elevate. Digitally. SQLI est un leader européen de l’expérience client et de la transformation digitale. Depuis plus de 30 ans, nous accompagnons les grandes marques internationales dans la création de valeur à travers la technologie et l’innovation digitale. De la stratégie au déploiement des solutions technologiques , nous concevons et pilotons des dispositifs digitaux pour offrir des expériences utilisateurs performantes, cohérentes et engageantes. Nos 2200 collaborateurs, répartis dans 12 pays, partagent trois valeurs fortes : Creative spirit – Commitment – Forward thinking. Contexte Dans le cadre d’une mission pour un de nos clients, SQLI assure le support et la maintenance d’un large portefeuille d’applications corporate (finance, juridique, trésorerie, conformité, RH/ESG, signature électronique). Ce périmètre intègre un service de Support VIP dédié à la direction générale , nécessitant un haut niveau d’exigence, de confidentialité et de réactivité. Pour accompagner ce dispositif et renforcer notre Helpdesk interne, nous recrutons deux Techniciens Support VIP en binôme , avec une répartition équilibrée : * 50 % Support VIP chez le client * 50 % Helpdesk interne SQLI Vos missions \uD83D\uDD39 Support VIP chez le client (50 %) Véritable ambassadeur du support IT de proximité auprès des utilisateurs de la direction générale : * Assurer le support N1/N2 fonctionnel et technique avec un traitement prioritaire des demandes VIP * Prendre en charge directement les sollicitations (sans imposer la création de ticket) et les formaliser dans Jira * Intervenir sur un large périmètre applicatif (finance, trésorerie, juridique, conformité, ESG, etc.) * Gérer les accès utilisateurs : création, modification, habilitations et sécurisation (SSO, MFA, RSA…) * Respecter les processus ITSM et les règles de sécurité (RGPD, traçabilité, accès nominatif) * Former les utilisateurs, animer des sessions d’onboarding et rédiger la documentation (FR/EN) * Produire des reportings d’activité (incidents, changements, indicateurs de service) \uD83D\uDD39 Helpdesk interne SQLI (50 %) * Assurer le support N1/N2 des collaborateurs (poste de travail, bureautique, applicatif, réseau) * Qualifier et traiter les tickets dans l’outil ITSM interne (GLPI / EasyVista) * Participer à la gestion du parc, au déploiement et à la masterisation des postes * Contribuer aux projets IT internes (migration, amélioration continue, déploiement outils) * Enrichir la base de connaissances et le reporting d’activité ## Qualifications Compétences techniques * Expérience confirmée en support utilisateurs N1/N2 (en environnement structuré SLA) * Maîtrise d’un outil ITSM (Jira, GLPI, EasyVista…) * Bonne connaissance : * Environnements SaaS / on-premise * Gestion des identités et accès (SSO, MFA, RSA) * Notions appréciées : API, SFTP, SQL, middleware type Tibco * Aisance en reporting et analyse (Excel, Power BI) Langues * Français courant (obligatoire) * Anglais courant (obligatoire – échanges, documentation, support) Savoir-être * Excellent sens du service et posture adaptée à un public VIP / COMEX * Rigueur, discrétion et sens de la confidentialité * Réactivité et gestion des priorités * Esprit d’équipe et capacité à travailler en binôme ## Additional Information * Poste basé à Levallois-Perret (siège SQLI) avec présence régulière chez notre client dans le 17ème arrondissement de Paris. * Organisation en binôme pour assurer la continuité de service * Prise de poste : 3 août 2026 * Autonomie attendue : septembre 2026 Un processus de recrutement fluide et rapide : * Entretien RH * Entretien Technique Tous nos postes sont ouverts aux personnes en situation de handicap. Un référent est disponible à tout moment : vous pouvez demander une mise en relation dès vos premiers échanges avec nous. Des aménagements ou dispositifs peuvent être mis en place pour répondre à vos besoins. Des questions sur vos données personnelles ? Retrouvez notre politique de confidentialité concernant les candidats : https://www.sqli.com/sites/default/files/2025-09/SQLI%20-%20PRIV%20-%20Politique%20de%20confidentialite%CC%81%20Candidats%20-%20C0%20-%2031032025%20%281%29.pdf #recrutement#developpement#java#fullstack", "summaryDescription" : "Technicien Support VIP F/H at SQLI. Skills: VIP Support, ITSM, User Access Management. Provide N1/N2 support. Process VIP requests", "postedDate" : "2026-06-15T08:18:49.000", "createdAt" : "2026-06-16T00:23:15.900", "lastUpdated" : "2026-06-16T08:26:59.298", "ingestTimestamp" : "2026-06-16T00:23:15.900", "mongoId" : "6a306b2ff292fd229cfcf983", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Functional support", "Technical support", "User access management", "ITSM processes", "Security policies", "User training", "Reporting", "Activity reporting", "Workstation support", "Office automation support", "Application support", "Network support", "Asset management", "Post deployment", "Masterization", "Knowledge base enrichment", "Discretion", "Confidentiality", "Teamwork", "VIP Support", "ITSM", "User Access Management", "Service orientation", "Analysis", "Finance applications", "Legal applications", "Treasury applications", "Compliance applications", "HR/ESG applications", "Electronic signature", "Jira", "GLPI", "EasyVista", "Excel", "Power BI" ], "skillCount" : 35, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 626.0034, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304f49f292fd229cee6953", "title" : "Technicien Support VIP F/H", "company" : "SQLI", "industry" : "Computer Software", "salary" : { "min" : 38000.0, "max" : 48000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level IT Support Technician in Levallois-Perret, France, adjusted for the technology industry and company size." }, "location" : "Levallois-Perret, IDF, France", "locations" : [ "Levallois-Perret", "IDF", "France" ], "timestamp" : "2026-06-16T07:21:14.184", "fingerprint" : "ad6dbd71d04c92eb694768a199a1ef172d1c32bef4403b1a79ca3a4cb55bc555", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/SQLI1/744000132139499-technicien-support-vip-f-h", "externalId" : "744000132139499", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Levallois-Perret", "state" : "Île-de-France", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.8929560,2.2881683" } ], "locationText" : "Levallois-Perret, Île-de-France, France", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Jira, GLPI, EasyVista, SSO, MFA, RSA, API, SFTP, SQL, Tibco", "professionalSkills" : [ "Service delivery", "ITSM processes", "Security compliance", "User training", "Reporting", "Activity reporting", "Knowledge base enrichment" ], "hardSkillsList" : [ "Functional support", "Technical support", "Access management", "User onboarding", "Reporting", "Analysis", "Parc management", "Masterization" ], "softSkillsList" : [ "Service sense", "Discretion", "Confidentiality", "Reactivity", "Prioritization", "Team spirit" ], "hardSkills" : [ { "name" : "Functional support", "level" : "intermediate" }, { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Access management", "level" : "intermediate" }, { "name" : "User onboarding", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Analysis", "level" : "intermediate" }, { "name" : "Parc management", "level" : "intermediate" }, { "name" : "Masterization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Service sense" }, { "name" : "Discretion" }, { "name" : "Confidentiality" }, { "name" : "Reactivity" }, { "name" : "Prioritization" }, { "name" : "Team spirit" } ], "majorSkills" : "VIP Support, ITSM tools, Access Management", "majorSkillsList" : [ "VIP Support", "ITSM tools", "Access Management" ], "coreResponsibilities" : "Provide N1/N2 support, Process VIP requests, Formalize requests in Jira, Manage user access, Secure user access, Respect ITSM processes, Respect security rules, Train users, Conduct onboarding sessions, Write documentation, Produce activity reports, Provide N1/N2 support, Qualify and process tickets, Participate in park management, Deploy and master workstations, Contribute to internal IT projects, Enrich knowledge base", "teamCollaboration" : "Work in tandem", "domainKnowledge" : "Finance applications; Legal applications; Treasury applications; Compliance applications; HR/ESG applications; Electronic signature", "domainList" : [ "finance-applications", "legal-applications", "treasury-applications", "compliance-applications", "hr-esg-applications", "electronic-signature" ], "domainSpecificKnowledge" : [ "Finance applications", "Legal applications", "Treasury applications", "Compliance applications", "HR/ESG applications", "Electronic signature" ], "toolProficiency" : [ "Jira", "GLPI", "EasyVista", "Excel", "Power BI" ], "communicationSkills" : "User training; Documentation writing", "documentationSkills" : "Documentation writing", "qualificationsBasic" : "Support utilisateurs N1/N2 experience, ITSM tool mastery, SaaS/on-premise environments knowledge, Identity and access management knowledge, French fluent, English fluent", "qualificationsPreferred" : "API knowledge, SFTP knowledge, SQL knowledge, Tibco middleware knowledge, Reporting and analysis proficiency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We Elevate. Digitally. SQLI est un leader européen de l’expérience client et de la transformation digitale. Depuis plus de 30 ans, nous accompagnons les grandes marques internationales dans la création de valeur à travers la technologie et l’innovation digitale. De la stratégie au déploiement des solutions technologiques , nous concevons et pilotons des dispositifs digitaux pour offrir des expériences utilisateurs performantes, cohérentes et engageantes. Nos 2200 collaborateurs, répartis dans 12 pays, partagent trois valeurs fortes : Creative spirit – Commitment – Forward thinking. Contexte Dans le cadre d’une mission pour un de nos clients, SQLI assure le support et la maintenance d’un large portefeuille d’applications corporate (finance, juridique, trésorerie, conformité, RH/ESG, signature électronique). Ce périmètre intègre un service de Support VIP dédié à la direction générale , nécessitant un haut niveau d’exigence, de confidentialité et de réactivité. Pour accompagner ce dispositif et renforcer notre Helpdesk interne, nous recrutons deux Techniciens Support VIP en binôme , avec une répartition équilibrée : * 50 % Support VIP chez le client * 50 % Helpdesk interne SQLI Vos missions \uD83D\uDD39 Support VIP chez le client (50 %) Véritable ambassadeur du support IT de proximité auprès des utilisateurs de la direction générale : * Assurer le support N1/N2 fonctionnel et technique avec un traitement prioritaire des demandes VIP * Prendre en charge directement les sollicitations (sans imposer la création de ticket) et les formaliser dans Jira * Intervenir sur un large périmètre applicatif (finance, trésorerie, juridique, conformité, ESG, etc.) * Gérer les accès utilisateurs : création, modification, habilitations et sécurisation (SSO, MFA, RSA…) * Respecter les processus ITSM et les règles de sécurité (RGPD, traçabilité, accès nominatif) * Former les utilisateurs, animer des sessions d’onboarding et rédiger la documentation (FR/EN) * Produire des reportings d’activité (incidents, changements, indicateurs de service) \uD83D\uDD39 Helpdesk interne SQLI (50 %) * Assurer le support N1/N2 des collaborateurs (poste de travail, bureautique, applicatif, réseau) * Qualifier et traiter les tickets dans l’outil ITSM interne (GLPI / EasyVista) * Participer à la gestion du parc, au déploiement et à la masterisation des postes * Contribuer aux projets IT internes (migration, amélioration continue, déploiement outils) * Enrichir la base de connaissances et le reporting d’activité ## Qualifications Compétences techniques * Expérience confirmée en support utilisateurs N1/N2 (en environnement structuré SLA) * Maîtrise d’un outil ITSM (Jira, GLPI, EasyVista…) * Bonne connaissance : * Environnements SaaS / on-premise * Gestion des identités et accès (SSO, MFA, RSA) * Notions appréciées : API, SFTP, SQL, middleware type Tibco * Aisance en reporting et analyse (Excel, Power BI) Langues * Français courant (obligatoire) * Anglais courant (obligatoire – échanges, documentation, support) Savoir-être * Excellent sens du service et posture adaptée à un public VIP / COMEX * Rigueur, discrétion et sens de la confidentialité * Réactivité et gestion des priorités * Esprit d’équipe et capacité à travailler en binôme ## Additional Information * Poste basé à Levallois-Perret (siège SQLI) avec présence régulière chez notre client dans le 17ème arrondissement de Paris. * Organisation en binôme pour assurer la continuité de service * Prise de poste : 3 août 2026 * Autonomie attendue : septembre 2026 Un processus de recrutement fluide et rapide : * Entretien RH * Entretien Technique Tous nos postes sont ouverts aux personnes en situation de handicap. Un référent est disponible à tout moment : vous pouvez demander une mise en relation dès vos premiers échanges avec nous. Des aménagements ou dispositifs peuvent être mis en place pour répondre à vos besoins. Des questions sur vos données personnelles ? Retrouvez notre politique de confidentialité concernant les candidats : https://www.sqli.com/sites/default/files/2025-09/SQLI%20-%20PRIV%20-%20Politique%20de%20confidentialite%CC%81%20Candidats%20-%20C0%20-%2031032025%20%281%29.pdf #recrutement#developpement#java#fullstack", "summaryDescription" : "Technicien Support VIP F/H at SQLI. Skills: VIP Support, ITSM tools, Access Management. Provide N1/N2 support. Process VIP requests", "postedDate" : "2026-06-15T08:18:49.000", "createdAt" : "2026-06-15T21:36:03.738", "lastUpdated" : "2026-06-16T07:21:14.184", "ingestTimestamp" : "2026-06-15T21:36:03.738", "mongoId" : "6a304f49f292fd229cee6953", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Functional support", "Technical support", "Access management", "User onboarding", "Reporting", "Analysis", "Parc management", "Masterization", "Service sense", "Discretion", "Confidentiality", "Reactivity", "Prioritization", "Team spirit", "VIP Support", "ITSM tools", "Access Management", "Service delivery", "ITSM processes", "Security compliance", "User training", "Activity reporting", "Knowledge base enrichment", "Finance applications", "Legal applications", "Treasury applications", "Compliance applications", "HR/ESG applications", "Electronic signature", "Jira", "GLPI", "EasyVista", "Excel", "Power BI" ], "skillCount" : 34, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 626.0034, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305936f292fd229cf45d40", "title" : "Director of Facility Support Services", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Facility Support Services in Rapid City, United States, adjusted for seniority and full-time employment." }, "location" : "Rapid City, SD", "locations" : [ "Rapid City, SD" ], "timestamp" : "2026-06-16T07:10:46.889", "fingerprint" : "6a8ef20c4897608b54abab35908b7a6c7145388db104abd5beb8c9bf973adf82", "source" : "jazzhr", "language" : "en", "externalId" : "TV0zNfbYXM", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rapid City", "state" : "South Dakota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.0806041,-103.2280230" } ], "locationText" : "Rapid City, South Dakota, United States", "experienceLevel" : "Director", "coreResponsibilities" : "Manage facility support services, Oversee daily operations, Ensure compliance with regulations, Develop and manage budgets, Supervise facility staff, Coordinate maintenance and repairs, Manage vendor contracts, Implement operational improvements, Maintain safety standards, Respond to facility emergencies", "teamCollaboration" : "Cross-functional teams; Stakeholder management; Vendor relations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Director of Facility Support Services. Manage facility support services. Oversee daily operations", "createdAt" : "2026-06-15T22:20:21.843", "lastUpdated" : "2026-06-16T07:10:46.889", "ingestTimestamp" : "2026-06-15T22:20:21.843", "mongoId" : "6a305936f292fd229cf45d40", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.44444445, "_score" : 586.5151, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.9 }, { "id" : "6a30a2c3f292fd229c11f71c", "title" : "VIP Account Manager", "company" : "Jugabet", "industry" : "Gaming", "salary" : { "min" : 2.4E7, "max" : 3.6E7, "currency" : "CLP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level VIP Account Manager in the Gaming industry in Chile, adjusted for remote work and manager experience." }, "location" : "Chile", "locations" : [ "Chile" ], "timestamp" : "2026-06-16T15:17:18.645", "fingerprint" : "8c20d07599b2216fcbca35f2fba926b84a94349651b0c26bd810a20c8057cb65", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/growetalents/jobs/4878186101", "externalId" : "4878186101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Chile", "continent" : "sa", "workMode" : "remote" } ], "locationText" : "Chile", "experienceLevel" : "Manager", "professionalSkills" : [ "Sales", "Negotiation", "Revenue identification" ], "majorSkills" : "Client retention, Revenue generation", "majorSkillsList" : [ "Client retention", "Revenue generation" ], "coreResponsibilities" : "Manage and maintain relationships with VIP, Act as main point of contact, Provide personalized service, Monitor client activity and performance, Identify opportunities for upselling, Identify opportunities for cross-selling, Develop strategies to increase client retention, Develop strategies to increase lifetime value, Handle escalations, Handle complex client issues, Coordinate with internal departments, Track KPIs related to retention, Track KPIs related to reactivation, Track KPIs related to revenue, Stay updated on products, Stay updated on promotions, Stay updated on market trends, Comply with company policies, Comply with security standards", "teamCollaboration" : "Coordinate with internal departments", "domainKnowledge" : "iGaming; Online gaming platform", "domainList" : [ "igaming", "online-gaming-platform" ], "domainSpecificKnowledge" : [ "iGaming", "Online gaming platform" ], "continuousLearning" : "Growth Benefits Programs", "problemSolvingSkills" : "Analytical mindset; Creative thinking", "outcomesObjectives" : "Increase client retention; Increase client lifetime value; Improve client engagement", "qualificationsBasic" : "Fluency in Spanish, Upper-Intermediate to Advanced English, Previous Sales Representative experience, Previous Account Manager experience, Previous VIP Manager experience", "qualificationsPreferred" : "IGaming experience, Fintech experience, Online services experience", "remoteFriendly" : true, "rawDescription" : "Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those who aim to: Manage and maintain relationships with VIP / high-value clients; Act as the main point of contact for assigned accounts; Provide personalized service and proactive communication; Monitor client activity and performance metrics; Identify opportunities for upselling and cross-selling; Develop strategies to increase client retention and lifetime value; Handle escalations and complex client issues efficiently; Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); Track KPIs related to retention, reactivation, and revenue growth; Stay updated on products, promotions, and market trends; Comply with company policies and security standards. Experience you’ll need to bring: Fluency in Spanish (mandatory); Upper-Intermediate to Advanced command of English (fluent written and spoken); Previous experience as a Sales Representative, Account Manager, VIP Manager, or similar role; Experience in iGaming / fintech / online services (preferred); An analytical mindset with the ability to interpret client data; Results-driven with a strong focus on revenue and retention. It's a perfect match if you have those personal features: Strong sales, negotiation, and communication skills; Experience or strong ability in cross-selling and identifying revenue opportunities; High level of responsibility; Proactive mindset, with the ability to anticipate client needs and take initiative; Creative and out-of-the-box thinking to solve problems and enhance user engagement. Our clients offer competitive benefits to support your professional and personal growth, including: Health Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.", "summaryDescription" : "VIP Account Manager at Jugabet. Skills: Client retention, Revenue generation. Manage and maintain relationships with VIP. Act as main point of contact", "postedDate" : "2026-06-16T03:17:27.790", "createdAt" : "2026-06-16T03:17:27.790", "lastUpdated" : "2026-06-16T15:17:18.645", "ingestTimestamp" : "2026-06-16T03:17:27.790", "mongoId" : "6a30a2c3f292fd229c11f71c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Client retention", "Revenue generation", "Sales", "Negotiation", "Revenue identification", "iGaming", "Online gaming platform" ], "skillCount" : 7, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 563.16547, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca50374d8ee00a09b4323", "title" : "Head of VIP", "company" : "Soft2Bet", "industry" : "Technology", "salary" : { "min" : 180000.0, "max" : 200000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New Jersey, United States", "locations" : [ "New Jersey", "United States" ], "timestamp" : "2026-06-15T09:31:03.653", "fingerprint" : "93925db9d115f3a3a605ae3b115a4d3461d612a1a1cedf905b7151338e5493ec", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/soft2bet/jobs/4706163101", "externalId" : "4706163101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fort Lee", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.8509333,-73.9701382" } ], "locationText" : "Fort Lee, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Client relationships", "Revenue generation", "Deal closure", "Player segmentation", "Retention strategy", "Data-driven decision making" ], "hardSkillsList" : [ "VIP lifecycle management", "Performance KPIs tracking", "Loyalty programs", "Reward programs", "Market trend analysis", "Responsible Gaming adherence", "Regulatory frameworks adherence" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "VIP lifecycle management", "level" : "intermediate" }, { "name" : "Performance KPIs tracking", "level" : "intermediate" }, { "name" : "Loyalty programs", "level" : "intermediate" }, { "name" : "Reward programs", "level" : "intermediate" }, { "name" : "Market trend analysis", "level" : "intermediate" }, { "name" : "Responsible Gaming adherence", "level" : "intermediate" }, { "name" : "Regulatory frameworks adherence", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "VIP operations, Player retention, Revenue performance", "majorSkillsList" : [ "VIP operations", "Player retention", "Revenue performance" ], "coreResponsibilities" : "Lead VIP team, Motivate VIP team, Develop VIP team, Design global VIP strategy, Execute global VIP strategy, Oversee VIP operations, Oversee VIP performance, Define key KPIs, Monitor key KPIs, Build long-term relationships, Maintain long-term relationships, Enhance player lifetime value, Stay ahead of market trends, Ensure Responsible Gaming adherence, Report on key metrics, Report on insights, Report on forecasts", "teamCollaboration" : "Collaborate with Marketing; Collaborate with CRM; Collaborate with Payments; Collaborate with Compliance", "domainKnowledge" : "iGaming; Online entertainment; U.S. regulated markets; NJDGE requirements", "domainList" : [ "igaming", "online-entertainment", "u-s-regulated-markets", "njdge-requirements" ], "domainSpecificKnowledge" : [ "iGaming", "Online entertainment", "U.S. regulated markets", "NJDGE requirements" ], "communicationSkills" : "Motivating diverse teams", "outcomesObjectives" : "Deliver best-in-class service; Ensure business growth; Track player engagement; Track player retention; Track revenue performance; Foster loyalty; Foster value; Deliver seamless VIP journey; Deliver compliant VIP journey; Enhance player lifetime value; Drive continuous improvement; Ensure regulatory compliance", "qualificationsBasic" : "2+ years experience, IGaming industry experience, New Jersey regulators experience", "qualificationsPreferred" : "Team Lead role experience, Senior VIP role experience, Online entertainment industry experience, Familiarity with compliance processes", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you a strategic leader ready to shape the future of VIP operations in one of the fastest-growing iGaming organizations in the U. S. and beyond? Soft2Bet is a platform provider delivering casino and sports betting brands. With a performance-first approach, the company combines strong product execution, localization and trusted local partnerships to drive sustainable growth across competitive regions, supported by a rigorous compliance culture and a focus on customer experience. \uD83D\uDCCD Location: Fort Lee, New Jersey (100% On-site) ⏰ Work Mode: Full-time, office-based (Remote or hybrid work arrangements are not available) The Role \uD83D\uDEE0️ As the Head of VIP, you’ll lead a dynamic international team, overseeing the full VIP lifecycle across multiple markets and brands. You’ll define strategy, manage performance KPIs, and ensure an unmatched player experience in line with company goals and regulatory requirements. This is an opportunity to make a lasting impact by shaping a data-driven, customer-centric VIP program at scale. What You’ll Do \uD83D\uDE80 Lead, motivate, and develop the VIP team to deliver best-in-class service. Design and execute the global VIP strategy, ensuring alignment with business growth targets. Oversee day-to-day operations and performance of VIP activity across multiple regulated markets. Define and monitor key KPIs to track player engagement, retention, and revenue performance. Build and maintain long-term relationships with top-tier players, fostering loyalty and value. Collaborate closely with Marketing, CRM, Payments, and Compliance teams to deliver a seamless, compliant VIP journey. Implement segmentation, loyalty, and reward programs to enhance player lifetime value. Stay ahead of market trends, player insights, and competitive dynamics to drive continuous improvement. Ensure full adherence to Responsible Gaming and U. S. regulatory frameworks, including NJDGE requirements. Report on key metrics, insights, and forecasts for senior stakeholders. What We’re Looking For \uD83C\uDFAF 2+ years’ experience in a Head of VIP, Senior VIP, or Team Lead role within the iGaming or online entertainment industry. Deep understanding of VIP lifecycle management, player segmentation, and retention strategy. Proven success operating across multiple jurisdictions, including U. S. regulated markets. Strong experience working with New Jersey regulators (NJDGE) and familiarity with compliance processes. Excellent leadership and communication skills, with a track record of motivating diverse, multicultural teams. Analytical mindset with data-driven decision-making ability. Highly organized, commercially minded, and results-oriented. Strong commitment to integrity, responsible gaming, and player well-being. Why Join Soft2Bet? \uD83D\uDC8E ✅ Bonuses: Discretionary, performance based ✅ Benefits: Comprehensive medical, dental, and vision + 401(k) ✅ Time Off: Generous PTO policy ✅ Perks: Partially subsidized in-office breakfasts and lunches ✅ Culture: Collaborative, international team that celebrates milestones and wins together ✅ Growth: Strong opportunities for professional development and ownership within a scaling organization Soft2Bet is proud to be an Equal Opportunity Employer. We believe diverse perspectives make us stronger and provide equal employment opportunities to all applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic. Salary range $180,000—$200,000 USD By submitting your application, you agree to our Privacy Policy.", "summaryDescription" : "Head of VIP at Soft2Bet. Skills: VIP operations, Player retention, Revenue performance. Lead VIP team. Motivate VIP team", "postedDate" : "2026-06-14T06:21:47.928", "createdAt" : "2026-06-14T06:21:47.928", "lastUpdated" : "2026-06-15T09:31:03.653", "ingestTimestamp" : "2026-06-14T06:21:47.928", "mongoId" : "6a2ca50374d8ee00a09b4323", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 180000, "salaryAnnualMax" : 200000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "VIP lifecycle management", "Performance KPIs tracking", "Loyalty programs", "Reward programs", "Market trend analysis", "Responsible Gaming adherence", "Regulatory frameworks adherence", "Leadership", "VIP operations", "Player retention", "Revenue performance", "Client relationships", "Revenue generation", "Deal closure", "Player segmentation", "Retention strategy", "Data-driven decision making", "iGaming", "Online entertainment", "U.S. regulated markets", "NJDGE requirements" ], "skillCount" : 21, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 553.2526, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "iGaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30513af292fd229cefc7f5", "title" : "VIP Account Manager", "company" : "Jugabet", "industry" : "FinTech", "salary" : { "min" : 2.0E7, "max" : 3.5E7, "currency" : "CLP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level VIP Account Manager in the Gaming industry in Chile, adjusted for remote work and full-time employment." }, "location" : "Chile", "locations" : [ "Chile" ], "timestamp" : "2026-06-16T09:24:50.347", "fingerprint" : "16f1194a3f88e4103974d194a51d5dcc5f13c61002325f8c35689bf4c57aeb27", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/jugabet/jobs/4878188101", "externalId" : "4878188101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Chile", "continent" : "sa", "workMode" : "remote" } ], "locationText" : "Chile", "professionalSkills" : [ "Sales", "Negotiation", "Client relationship management", "Upselling", "Cross-selling", "Client retention", "Revenue generation" ], "hardSkillsList" : [ "Client activity monitoring", "Performance analysis", "KPI tracking" ], "softSkillsList" : [ "Creative thinking", "Problem solving" ], "hardSkills" : [ { "name" : "Client activity monitoring", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" }, { "name" : "KPI tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Creative thinking" }, { "name" : "Problem solving" } ], "majorSkills" : "Account management, VIP client management, Revenue growth", "majorSkillsList" : [ "Account management", "VIP client management", "Revenue growth" ], "coreResponsibilities" : "Manage relationships with VIP clients, Act as main point of contact, Provide personalized service, Monitor client activity, Monitor client performance, Identify upselling opportunities, Identify cross-selling opportunities, Develop strategies to increase client retention, Develop strategies to increase client lifetime, Handle escalations, Handle complex client issues, Coordinate with internal departments, Track retention KPIs, Track reactivation KPIs, Track revenue KPIs, Stay updated on products, Stay updated on promotions, Stay updated on market trends, Comply with company policies, Comply with security standards", "teamCollaboration" : "Coordinate with Payments; Coordinate with Risk; Coordinate with Marketing; Coordinate with Support", "domainKnowledge" : "Gaming platform; Latin America market", "domainList" : [ "gaming-platform", "latin-america-market" ], "domainSpecificKnowledge" : [ "Gaming platform", "Latin America market" ], "continuousLearning" : "Growth Benefits Programs", "problemSolvingSkills" : "Analytical mindset; Interpret client data", "outcomesObjectives" : "Increase client retention; Increase client lifetime; Achieve revenue targets", "qualificationsBasic" : "Fluency in Spanish, Upper-Intermediate to Advanced English, Previous Account Manager experience, Previous VIP Manager experience, Previous similar role experience", "qualificationsPreferred" : "IGaming experience, Fintech experience, Online services experience", "remoteFriendly" : true, "rawDescription" : "Jugabet is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those who aim to: Manage and maintain relationships with VIP / high-value clients; Act as the main point of contact for assigned accounts; Provide personalized service and proactive communication; Monitor client activity and performance metrics; Identify opportunities for upselling and cross-selling; Develop strategies to increase client retention and lifetime value; Handle escalations and complex client issues efficiently; Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); Track KPIs related to retention, reactivation, and revenue growth; Stay updated on products, promotions, and market trends; Comply with company policies and security standards. Experience you’ll need to bring: Fluency in Spanish (mandatory); Upper-Intermediate to Advanced command of English (fluent written and spoken); Previous experience as an Account Manager, VIP Manager, or similar role; Experience in iGaming / fintech / online services (preferred); Analytical mindset with the ability to interpret client data; Results-driven with a strong focus on revenue and retention. It's a perfect match if you have those personal features: Strong sales, negotiation, and communication skills; High level of responsibility; Experience or strong ability in cross-selling and identifying revenue opportunities; Proactive mindset, with the ability to anticipate client needs and take initiative; Creative and out-of-the-box thinking to solve problems and enhance user engagement. We offer competitive benefits to support your professional and personal growth, including: Health Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.", "summaryDescription" : "VIP Account Manager at Jugabet. Skills: Account management, VIP client management, Revenue growth. Manage relationships with VIP clients. Act as main point of contact", "postedDate" : "2026-06-15T23:16:20.839", "createdAt" : "2026-06-15T23:16:20.839", "lastUpdated" : "2026-06-16T09:24:50.347", "ingestTimestamp" : "2026-06-15T23:16:20.839", "mongoId" : "6a30513af292fd229cefc7f5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Client activity monitoring", "Performance analysis", "KPI tracking", "Creative thinking", "Problem solving", "Account management", "VIP client management", "Revenue growth", "Sales", "Negotiation", "Client relationship management", "Upselling", "Cross-selling", "Client retention", "Revenue generation", "Gaming platform", "Latin America market" ], "skillCount" : 17, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 539.01855, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3056d1f292fd229cf2f374", "title" : "Assistant Director", "company" : "Eastridge Academy", "industry" : "Education", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Assistant Director in Dallas, adjusted for a Manager seniority level within the Education industry." }, "location" : "6310 Eastridge Drive, Dallas, Texas, United States", "locations" : [ "6310 Eastridge Drive", "Dallas", "Texas", "United States" ], "certifications" : [ "CPR/First Aid" ], "timestamp" : "2026-06-16T07:16:58.623", "fingerprint" : "a38086357fa0f4addd95056c076d366841c30e5894f2b0b4c14237337979d501", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/eastridgeacademy/jobs/5164909007", "externalId" : "5164909007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dallas", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7762719,-96.7968559" } ], "locationText" : "Dallas, Texas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Director", "professionalSkills" : [ "School administration", "Early childhood education" ], "hardSkillsList" : [ "CPR", "First Aid" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "CPR", "level" : "intermediate" }, { "name" : "First Aid", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Team development, Classroom experience, Family relationships", "majorSkillsList" : [ "Team development", "Classroom experience", "Family relationships" ], "coreResponsibilities" : "Support daily operations, Develop your team, Drive classroom experience, Create a positive environment, Run daily school operations, Create a safe, engaging environment, Support teachers and classrooms, Step in when coverage is needed, Build relationships with families, Provide a great experience, Assist with scheduling, Assist with staffing, Assist with enrollment activities, Coach teachers, Support teachers, Follow all safety procedures, Follow licensing procedures, Follow school procedures", "teamCollaboration" : "Partner with the Principal; Support teachers and classrooms; Build relationships with families; Coach and support teachers", "domainKnowledge" : "Texas School Ready curriculum; Texas Rising Star Certified; Early childhood education", "domainList" : [ "texas-school-ready-curriculum", "texas-rising-star-certified", "early-childhood-education" ], "domainSpecificKnowledge" : [ "Texas School Ready curriculum", "Texas Rising Star Certified", "Early childhood education" ], "communicationSkills" : "Interpersonal skills", "continuousLearning" : "Ongoing professional development; Leadership development; Career growth opportunities", "problemSolvingSkills" : "Solution-oriented mindset", "specialRequirements" : "Meet licensing/health requirements", "qualificationsBasic" : "High School diploma or equivalent (GED) required, Minimum of 2 years of experience in early childhood education, school administration, or a similar setting, Minimum of 1 year of teaching experience, Must meet all state-specific education, certification (including CPR/First Aid, where required), and licensing/health requirements, Ability to pass a background check, Must be at least 18 years of age", "qualificationsPreferred" : "Associate degree in Early Childhood Education or a related field preferred, Working knowledge of licensing regulations, accreditation standards, and compliance requirements preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who Are We? Eastridge Academy is an established, state licensed center that is committed to investing in our staff and developing a caring, friendly community of educators and learners. We follow the Texas School Ready curriculum and are Texas Rising Star Certified. It is our mission to grow independent and confident, compassionate individuals. Our dedication to creating a stimulating and enriching environment for students and teachers alike makes us an amazing place to work! ABOUT THE ROLE As the Assistant Principal, you’ll partner with the Principal to support daily operations, develop your team, and drive a strong, consistent classroom experience. You’ll play a key role in creating a positive environment for children, families, and staff. WHAT YOU WILL DO Help run daily school operations and create a safe, engaging environment for children Support teachers and classrooms, including stepping in when coverage is needed Build strong relationships with families and provide a great experience Assist with scheduling, staffing, and enrollment activities like tours Coach and support teachers to help them succeed Follow all safety, licensing, and school procedures Each day is an opportunity to lead, support, and make a meaningful impact on children, families, and your team. WHAT WE’RE LOOKING FOR We’re seeking a dependable and collaborative leader who is passionate about supporting school operations, developing teams, and creating a positive learning environment. You’ll be a great fit if you: Passion for early childhood education and supporting team success Strong relationship-building skills with children, families, and staff Organized, dependable, and solution-oriented mindset Ability to adapt in a fast-paced, classroom-driven environment Openness to feedback, growth, and leadership development Positive, team-first approach Qualifications: High School diploma or equivalent (GED) required, Associate degree in Early Childhood Education or a related field preferred Minimum of 2 years of experience in early childhood education, school administration, or a similar setting Minimum of 1 year of teaching experience required; equivalent experience may be considered Must meet all state-specific education, certification (including CPR/First Aid, where required), and licensing/health requirements, including ongoing professional development Ability to pass a background check and meet all applicable licensing and regulatory requirements Working knowledge of licensing regulations, accreditation standards, and compliance requirements preferred Strong communication and interpersonal skills, with the ability to build positive relationships with children, families, and team members Must be at least 18 years of age WHAT YOU’LL GET Competitive pay (based on experience and location) Paid time off (PTO) and holiday pay Discounted childcare Medical, dental, and vision benefits Option to purchase various voluntary insurance plans 401(k) options Ongoing leadership development and career growth opportunities Why Join Us? If you're seeking a rewarding career where you can make a difference every day, we invite you to apply. Join our team and become a part of our mission to create a bright and promising future for every child in our care. Apply now and embark on a fulfilling journey of making a positive impact, one child at a time!", "summaryDescription" : "Assistant Director at Eastridge Academy. Skills: Team development, Classroom experience, Family relationships. Support daily operations. Develop your team", "postedDate" : "2026-06-15T23:17:25.205", "createdAt" : "2026-06-15T23:17:25.205", "lastUpdated" : "2026-06-16T07:16:58.623", "ingestTimestamp" : "2026-06-15T23:17:25.205", "mongoId" : "6a3056d1f292fd229cf2f374", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "CPR", "First Aid", "Leadership", "Team development", "Classroom experience", "Family relationships", "School administration", "Early childhood education", "Texas School Ready curriculum", "Texas Rising Star Certified", "CPR/First Aid" ], "skillCount" : 11, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 529.74475, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307e9cf292fd229c050d79", "title" : "Director of Clinician Support & Success", "company" : "AnswersNow", "industry" : "Clinical", "salary" : { "min" : 117000.0, "max" : 136500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:46:50.188", "fingerprint" : "dc39b1869e804a128e26bfc9636455123f7f9c731f802e691b827b8ae81ac6dc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/answersnow/93bfe821-f961-473e-bed6-668f50bdb78a/application", "externalId" : "93bfe821-f961-473e-bed6-668f50bdb78a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Director", "technicalSkills" : "AI tools, AI-supported workflows, AI-driven automation, Administrative tools, AI-powered sentiment analysis", "professionalSkills" : [ "Clinician engagement strategy", "Operational efficiency", "Provider network management", "Performance optimization", "Professional development", "Provider relations" ], "hardSkillsList" : [ "Clinical operations", "Workflow optimization", "Training module creation", "Performance dashboard creation", "Capacity optimization", "Continuity of care", "Clinician support experience", "Burnout mitigation", "SOP standardization", "Documentation burden reduction", "Sentiment analysis", "Problem-solving", "Performance concerns resolution", "Clinical standards synchronization", "Provider competency frameworks" ], "hardSkills" : [ { "name" : "Clinical operations", "level" : "intermediate" }, { "name" : "Workflow optimization", "level" : "intermediate" }, { "name" : "Training module creation", "level" : "intermediate" }, { "name" : "Performance dashboard creation", "level" : "intermediate" }, { "name" : "Capacity optimization", "level" : "intermediate" }, { "name" : "Continuity of care", "level" : "intermediate" }, { "name" : "Clinician support experience", "level" : "intermediate" }, { "name" : "Burnout mitigation", "level" : "intermediate" }, { "name" : "SOP standardization", "level" : "intermediate" }, { "name" : "Documentation burden reduction", "level" : "intermediate" }, { "name" : "Sentiment analysis", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Performance concerns resolution", "level" : "intermediate" }, { "name" : "Clinical standards synchronization", "level" : "intermediate" }, { "name" : "Provider competency frameworks", "level" : "intermediate" } ], "majorSkills" : "Clinician support, Clinical operations, Provider network, Burnout mitigation", "majorSkillsList" : [ "Clinician support", "Clinical operations", "Provider network", "Burnout mitigation" ], "coreResponsibilities" : "Support clinician onboarding, Complete initial training, Complete ongoing training, Support timely licensure applications, Support accurate licensure approvals, Train clinicians on products, Train clinicians on tools, Train clinicians on technology, Serve as operational owner, Optimize clinician schedules, Optimize clinician capacity, Coordinate clinician coverage, Ensure clinicians use tools, Ensure clinicians use resources, Monitor clinician support experience, Improve clinician support experience, Define clinician engagement strategy, Define clinician retention strategy, Identify operational friction points, Mitigate organizational barriers, Establish Clinician Success Playbook, Standardize SOPs for support, Standardize SOPs for development, Standardize SOPs for performance, Leverage AI for automation, Reduce documentation burden, Maximize capacity for care, Harness AI for sentiment analysis, Monitor clinician morale, Intervene proactively, Provide targeted support, Act as senior escalation point, Resolve professional conflicts, Resolve performance concerns, Partner with clinical leadership, Synchronize support initiatives", "teamCollaboration" : "Cross-functional teams; Clinical leadership partnership", "domainKnowledge" : "Autism therapy; Virtual ABA therapy; Behavioral health operations; Digital health; Telehealth", "domainList" : [ "autism-therapy", "virtual-aba-therapy", "behavioral-health-operations", "digital-health", "telehealth" ], "domainSpecificKnowledge" : [ "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital health", "Telehealth" ], "toolProficiency" : [ "AI tools", "AI-supported workflows", "AI-driven automation", "Administrative tools", "AI-powered sentiment analysis" ], "communicationSkills" : "Clear guidance; Supportive guidance", "documentationSkills" : "Documentation burden reduction", "problemSolvingSkills" : "Strategic problem-solving; Creative solutions; Problem-solving", "outcomesObjectives" : "Reduce documentation burden; Mitigate burnout; Support high quality care; Meet utilization goals; Drive provider satisfaction; Reduce turnover; Ensure clinical stability; Maximize capacity for care; Monitor clinician morale; Ensure synchronized initiatives", "qualificationsBasic" : "Bachelor's degree or equivalent, 3-5 years supporting clinicians, Behavioral health operations background, Designing, implementing, optimizing workflows, Leveraging AI tools for operations, Identify operational bottlenecks, Develop data-driven solutions, Creating standardized training modules, Creating clinical manuals, Creating performance dashboards, Translate technical/operational changes", "qualificationsPreferred" : "Digital health experience, Telehealth experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Clinician Support & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking an operational and clinically-minded Director of Clinician Support & Success to champion our provider network. In this role, you will define our end-to-end clinician engagement strategy, leveraging AI-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. We are looking for a strategic problem-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life-changing care and meet utilization goals within a fast-paced environment. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education: Bachelor's degree or equivalent in education and experience - Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. - Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. - AI Literacy: Practical experience leveraging AI tools to streamline operations. - Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. - Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. - Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams. What You’ll Do - Support clinician onboarding and completion of initial and ongoing training. - Support timely and accurate clinician licensure applications and approvals. - Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. - Serve as the operational owner of clinician support across platform, portal, and technical questions. - Help optimize clinician schedules and capacity to support success and utilization. - Coordinate clinician coverage during time off to maintain continuity of care for clients. - Ensure clinicians are using available tools and resources to maximize clinical success. - Monitor and improve clinician support experience, including clinician NPS and related feedback trends. - Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. - Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. - Establish the \"Clinician Success Playbook,\" standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. - Leverage AI-driven automation and administrative tools to reduce the \"documentation burden\" on clinicians, maximizing their capacity for direct client care. - Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. - Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. - Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks. What we Offer - $117,000 - $136,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Clinician Support & Success at AnswersNow. Skills: Clinician support, Clinical operations, Provider network, Burnout mitigation. Support clinician onboarding. Complete initial training", "createdAt" : "2026-06-16T01:59:42.660", "lastUpdated" : "2026-06-16T10:46:50.188", "ingestTimestamp" : "2026-06-16T01:59:42.660", "mongoId" : "6a307e9cf292fd229c050d79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 117000, "salaryAnnualMax" : 136500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Clinical operations", "Workflow optimization", "Training module creation", "Performance dashboard creation", "Capacity optimization", "Continuity of care", "Clinician support experience", "Burnout mitigation", "SOP standardization", "Documentation burden reduction", "Sentiment analysis", "Problem-solving", "Performance concerns resolution", "Clinical standards synchronization", "Provider competency frameworks", "Clinician support", "Provider network", "Clinician engagement strategy", "Operational efficiency", "Provider network management", "Performance optimization", "Professional development", "Provider relations", "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital health", "Telehealth", "AI tools", "AI-supported workflows", "AI-driven automation", "Administrative tools", "AI-powered sentiment analysis" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 489.6404, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30a315f292fd229c122dbc", "title" : "Director of O&M Services", "company" : "Adapture Renewables", "industry" : "Climate Tech", "salary" : { "min" : 200000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Oakland, California, United States", "locations" : [ "Oakland", "California", "United States", "United States" ], "timestamp" : "2026-06-16T11:21:01.952", "fingerprint" : "ad778c9a39bd49d1fa81507734a6f2eba3f88ac0a1231b582853e49eafa68315", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/adapturerenewables/jobs/5258291008", "externalId" : "5258291008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oakland", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.8044557,-122.2713560" } ], "locationText" : "Oakland, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceLevel" : "Director", "technicalSkills" : "SCADA, BMS", "professionalSkills" : [ "Inventory strategy", "Supply-chain readiness", "Budget management", "Performance assessment", "Variance reporting" ], "hardSkillsList" : [ "Fiscal impact analysis", "Cost control" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Fiscal impact analysis", "level" : "intermediate" }, { "name" : "Cost control", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Operations and Maintenance, Fleet availability, Vendor management", "majorSkillsList" : [ "Operations and Maintenance", "Fleet availability", "Vendor management" ], "coreResponsibilities" : "Ensure issues are identified, prioritized, and tracked, Document fiscal impact of issues, Direct spare-parts inventory strategy, Address inventory deficiencies, Manage escalations with equipment suppliers, Secure warranty support, Resolve recurring equipment issues, Partner cross-functionally with O&M teams, Manage site infrastructure, Establish reporting standards, Prepare technical operating reports, Conduct periodic performance assessments, Report on budget/variance for management", "teamCollaboration" : "Cross-functionally with O&M teams; With equipment suppliers and OEMs", "domainKnowledge" : "Solar O&M; Utility-scale projects; Battery energy storage; PV projects; CAISO; ERCOT; PJM", "domainList" : [ "solar-o-m", "utility-scale-projects", "battery-energy-storage", "pv-projects", "caiso", "ercot", "pjm" ], "domainSpecificKnowledge" : [ "Solar O&M", "Utility-scale projects", "Battery energy storage", "PV projects", "CAISO", "ERCOT", "PJM" ], "toolProficiency" : [ "Department directories", "Business applications" ], "communicationSkills" : "Reporting standards; Performance assessments; Budget reporting", "documentationSkills" : "Documented fiscal impact", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Regular travel to operating sites", "outcomesObjectives" : "Ensure fleet availability; Resolve recurring issues", "qualificationsBasic" : "5 years of experience in solar O&M, Demonstrated people-leadership experience, Proven ownership of operating budgets, Proficient with standard business applications, Ability to take initiative and operate independently", "qualificationsPreferred" : "Utility-scale experience strongly preferred, Bachelor’s degree in engineering or related field preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Opportunity Adapture Renewables, Inc. is on a mission to be a leader in this new era of sustainable energy. Drawing upon an extensive knowledge base, we develop, finance, engineer, build, own, and operate high quality utility-scale photovoltaic projects and battery energy storage projects. Our Operations and Maintenance (O ensure issues are correctly identified, prioritized, and tracked to resolution with documented fiscal impact. Direct spare-parts inventory strategy and supply-chain readiness across the fleet, addressing deficiencies before they affect availability. Manage escalations and relationships with equipment suppliers and OEMs to secure warranty support and resolve recurring issues. Partner cross-functionally with the O feed O ISO connectivity (CAISO, ERCOT, PJM, etc.) issues; and fencing, gates, security, site access roads, erosion, tree trimming, neighbor relations, and related site activities. Establish and maintain reporting standards: scheduled technical operating reports, periodic performance assessments, and budget/variance reporting for management and ownership. Regular travel to operating sites is required. Qualifications and Experience Minimum of 5 years of experience in solar O utility-scale strongly preferred. Demonstrated people-leadership experience, including managing teams and/or third-party service providers. Proven ownership of operating budgets and cost/P able to manage department directories and standard business applications. Ability to take initiative and operate independently with limited guidance, with a strong desire to build, lead, and grow the function. Bachelor’s degree in engineering or a related field preferred. Benefits Package 401(k) plan with company matching contribution Competitive health, vision, and dental benefits Attractive personal time off and company holiday package Work-from-home policy (Oakland, CA headquarters with hybrid/remote flexibility) Annual base salary, commensurate with experience, from $200,000 - $225,000 Note Qualified candidates only. No search firms. Adapture Renewables, Inc. is committed to equal employment opportunity.", "summaryDescription" : "Director of O&M Services at Adapture Renewables. Skills: Operations and Maintenance, Fleet availability, Vendor management. Ensure issues are identified, prioritized, and tracked. Document fiscal impact of issues", "postedDate" : "2026-06-16T03:16:55.321", "createdAt" : "2026-06-16T03:16:55.321", "lastUpdated" : "2026-06-16T11:21:01.952", "ingestTimestamp" : "2026-06-16T03:16:55.321", "mongoId" : "6a30a315f292fd229c122dbc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 225000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Fiscal impact analysis", "Cost control", "Leadership", "Operations and Maintenance", "Fleet availability", "Vendor management", "Inventory strategy", "Supply-chain readiness", "Budget management", "Performance assessment", "Variance reporting", "Solar O&M", "Utility-scale projects", "Battery energy storage", "PV projects", "CAISO", "ERCOT", "PJM", "Department directories", "Business applications" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 487.10468, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3059c6f292fd229cf4ab6d", "title" : "Director of Clinician Support & Success", "company" : "AnswersNow", "industry" : "Clinical", "salary" : { "min" : 117000.0, "max" : 136500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:07:10.680", "fingerprint" : "02cab98fc194a1995dd915aa4b552e7e8312387e4f0ec407eacb9850c9cccd64", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/AnswersNow/93bfe821-f961-473e-bed6-668f50bdb78a/application", "externalId" : "93bfe821-f961-473e-bed6-668f50bdb78a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Clinical operations", "Workflow optimization", "Performance dashboards", "Provider relations" ], "hardSkillsList" : [ "AI tool utilization", "Training module creation", "Performance metric tracking" ], "hardSkills" : [ { "name" : "AI tool utilization", "level" : "intermediate" }, { "name" : "Training module creation", "level" : "intermediate" }, { "name" : "Performance metric tracking", "level" : "intermediate" } ], "majorSkills" : "Clinician support, Clinical operations, Provider network management, Burnout mitigation", "majorSkillsList" : [ "Clinician support", "Clinical operations", "Provider network management", "Burnout mitigation" ], "coreResponsibilities" : "Support clinician onboarding, Complete initial training, Complete ongoing training, Support timely licensure applications, Support accurate licensure approvals, Train clinicians on products, Train clinicians on tools, Train clinicians on technology, Serve as operational owner, Optimize clinician schedules, Optimize clinician capacity, Coordinate clinician coverage, Ensure clinicians use tools, Ensure clinicians use resources, Monitor clinician support experience, Improve clinician support experience, Define clinician engagement strategy, Define clinician retention strategy, Identify operational friction points, Mitigate organizational barriers, Establish Clinician Success Playbook, Standardize SOPs for support, Standardize SOPs for development, Standardize SOPs for performance, Leverage AI for automation, Reduce documentation burden, Maximize capacity for care, Harness AI sentiment analysis, Monitor clinician morale, Act as senior escalation point, Resolve professional conflicts, Resolve performance concerns, Partner with clinical leadership, Synchronize support initiatives", "teamCollaboration" : "Cross-functional teams; Clinical leadership", "domainKnowledge" : "Behavioral health operations; Digital health; Telehealth; Autism therapy; ABA therapy", "domainList" : [ "behavioral-health-operations", "digital-health", "telehealth", "autism-therapy", "aba-therapy" ], "domainSpecificKnowledge" : [ "Behavioral health operations", "Digital health", "Telehealth", "Autism therapy", "ABA therapy" ], "toolProficiency" : [ "AI tools" ], "communicationSkills" : "Clear guidance", "documentationSkills" : "Clinical documentation", "problemSolvingSkills" : "Strategic problem-solving; Data-driven solutions; Creative problem-solving", "outcomesObjectives" : "Reduce documentation burden; Mitigate burnout; Support high quality care; Meet utilization goals; Drive provider satisfaction; Reduce turnover; Ensure clinical stability", "qualificationsBasic" : "Bachelor's degree or equivalent, 3-5 years supporting clinicians, Behavioral health operations background, Designing, implementing, optimizing workflows, Leveraging AI tools for operations, Identify operational bottlenecks, Develop data-driven solutions, Creating standardized training modules, Creating clinical manuals, Creating performance dashboards, Translate technical/operational changes", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Clinician Support & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking an operational and clinically-minded Director of Clinician Support & Success to champion our provider network. In this role, you will define our end-to-end clinician engagement strategy, leveraging AI-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. We are looking for a strategic problem-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life-changing care and meet utilization goals within a fast-paced environment. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education: Bachelor's degree or equivalent in education and experience - Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. - Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. - AI Literacy: Practical experience leveraging AI tools to streamline operations. - Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. - Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. - Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams. What You’ll Do - Support clinician onboarding and completion of initial and ongoing training. - Support timely and accurate clinician licensure applications and approvals. - Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. - Serve as the operational owner of clinician support across platform, portal, and technical questions. - Help optimize clinician schedules and capacity to support success and utilization. - Coordinate clinician coverage during time off to maintain continuity of care for clients. - Ensure clinicians are using available tools and resources to maximize clinical success. - Monitor and improve clinician support experience, including clinician NPS and related feedback trends. - Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. - Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. - Establish the \"Clinician Success Playbook,\" standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. - Leverage AI-driven automation and administrative tools to reduce the \"documentation burden\" on clinicians, maximizing their capacity for direct client care. - Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. - Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. - Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks. What we Offer - $117,000 - $136,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Clinician Support & Success at AnswersNow. Skills: Clinician support, Clinical operations, Provider network management, Burnout mitigation. Support clinician onboarding. Complete initial training", "createdAt" : "2026-06-16T00:24:09.594", "lastUpdated" : "2026-06-16T10:07:10.680", "ingestTimestamp" : "2026-06-16T00:24:09.594", "mongoId" : "6a3059c6f292fd229cf4ab6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 117000, "salaryAnnualMax" : 136500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "AI tool utilization", "Training module creation", "Performance metric tracking", "Clinician support", "Clinical operations", "Provider network management", "Burnout mitigation", "Workflow optimization", "Performance dashboards", "Provider relations", "Behavioral health operations", "Digital health", "Telehealth", "Autism therapy", "ABA therapy", "AI tools" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 484.65018, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307cfff292fd229c04bd82", "title" : "Assistant Director of Financial Aid", "company" : "Harvard University", "industry" : "Higher Education", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Assistant Director of Financial Aid at a large university in Boston, adjusted for industry and company size." }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-16T12:19:50.534", "fingerprint" : "5ef7de8084dfc068bf3e990292725d095e9206e6af9a96d46ec86e9f2125b955", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HarvardUniversity/3743990013630956-assistant-director-of-financial-aid", "externalId" : "3743990013630956", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Need analysis", "Financial packaging", "Debt counseling" ], "hardSkillsList" : [ "Financial literacy", "Loan repayment" ], "hardSkills" : [ { "name" : "Financial literacy", "level" : "intermediate" }, { "name" : "Loan repayment", "level" : "intermediate" } ], "majorSkills" : "Financial aid administration, Student counseling", "majorSkillsList" : [ "Financial aid administration", "Student counseling" ], "coreResponsibilities" : "Manage caseload of students, Perform initial screening of applications, Maintain databases, Triage financial aid questions, Respond to email inquiries, Prepare quarterly reports, Prepare end-of-year reports, Oversee budget/fiscal operations, Track office supplies, Track office equipment, Support coordination of initiatives, Support execution of projects, Manage scheduling of meetings, Manage prioritization of engagements, Represent Harvard Medical School, Collaborate with colleagues, Develop debt management initiatives, Develop financial literacy initiatives, Participate in financial education initiatives, Evaluate quality-of-service", "teamCollaboration" : "Partner across campus; Collaborate with Director; Collaborate with colleagues", "domainKnowledge" : "Federal financial aid programs; Institutional aid", "domainList" : [ "federal-financial-aid-programs", "institutional-aid" ], "domainSpecificKnowledge" : [ "Federal financial aid programs", "Institutional aid" ], "communicationSkills" : "Deliver presentations; Deliver educational sessions", "continuousLearning" : "Professional development opportunities; Tuition assistance; Tuition reimbursement", "qualificationsBasic" : "Bachelor's degree or equivalent work experience, Minimum of 5 years’ relevant work experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard Medical School? Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership. You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine. The Financial Aid Office at Harvard Medical School provides comprehensive financial counseling and support to more than 650 M.D. students, as well as students enrolled in HMS master’s programs. The office administers a $42 million M.D. financial aid program designed to reduce financial barriers to an HMS education. Funding is derived from a combination of institutional, federal, and private sources. More than $20 million in institutional need-based scholarship funding is awarded annually to HMS students, along with over $2 million in institutional need-based loan funds. Eligibility for institutional aid requires a thorough assessment of both student and parental financial resources. In addition, the office supports approximately 275 master’s students through the administration of federal financial aid programs. The Financial Aid Office is committed to delivering the highest level of customer service while fostering a positive, supportive, and team-oriented work environment. The Assistant Director plays a key leadership role in delivering a student-centered, service-driven financial aid experience. This position oversees frontline operations, enhances customer engagement strategies, and ensures that all interactions with students and families are clear, supportive, and compliant with federal, state, and institutional regulations. The Assistant Director partners across campus to improve access, communication, and the overall financial aid experience, recognizing that effective service is critical to student recruitment, retention, and success. The role also involves developing and delivering presentations and educational sessions for M.D. and master’s students on topics such as loan repayment, entrance counseling, financial literacy, and programming for events including Accepted Student Preview Days. * Manages a caseload of M.D. and master’s students, with responsibilities that include need analysis, financial aid packaging, and debt counseling. * Performs initial screening of financial aid application materials. Maintains databases. Triages financial aid questions from applicants and current students. Serves as information source, responds to email inquiries, and prepares correspondence. Handles sensitive and confidential applicant information. * Prepares quarterly and end-of-year reports for Director of Financial Aid concerning financial status of the department. Ensures the effective management of account spending. * Oversees Financial Aid Office budget/fiscal operations, which includes purchasing and inventory tracking of office supplies and equipment. * Supports the coordination and execution of operational initiatives and special projects within the Financial Aid Office, including managing scheduling and prioritization of meetings and engagements. * Represent Harvard Medical School at university-wide Financial Aid Administrators monthly meetings. Collaborate with colleagues around the University to ensure efficient operations. * Collaborate closely with Director to develop and maintain debt management and financial literacy education initiatives for HMS students. Participate in developing University-wide financial education initiatives. * Within all areas of responsibility, assist the Director in ensuring that the Office of Financial Aid operates as part of a dynamic and interdependent system of student service professionals to consistently evaluate and improve the quality-of-service HMS provides to its student community. As part of your application, we recommend including a cover letter that will help us better understand your qualifications and background. This can provide valuable insight into your experience and interest in the role. ## Qualifications Basic Qualifications: * Bachelor’s degree or equivalent work experience required. * Minimum of 5 years’ relevant work experience. Additional Qualifications and Skills: * Experience as a financial aid professional to include counseling, institutional need analysis and data management experience managing budgets strongly preferred. * Strong technological learning to include technical project management on the business side and strong comfort working with relational databases. * Strong counseling skills both one-on-one and in group settings; superb written, oral and presentation skills. Broad technological proficiencies including function-specific tools. * Powerfaids and Peoplesoft experience, excellent organizational skills, stay current with emerging technologies, trends, policies and regulations in the field. ## Additional Information * Standard Hours/Schedule: 35 hours per week * Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position. * Pre-Employment Screening: Identity, Education, Criminal * Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal. #LI-WG1 Work Format Details This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on [Employment Outside of Massachusetts](https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employmentoutsidema_policy.pdf). Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges This position is salary grade level 057. Please visit [Harvard's Salary Ranges](https://hr.harvard.edu/salary-ranges) to view the corresponding salary range and related information. Benefits Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: * Generous paid time off including parental leave * Medical, dental, and vision health insurance coverage starting on day one * Retirement plans with university contributions * Wellbeing and mental health resources * Support for families and caregivers * Professional development opportunities including tuition assistance and reimbursement * Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our [Benefits & Wellbeing Page](https://hr.harvard.edu/benefits-wellbeing). EEO/Non-Discrimination Commitment Statement Harvard University is committed to [equal opportunity](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) and [non-discrimination](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf). We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an [equal employment opportunity policy](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's [non-discrimination policy](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf). Harvard's [equal employment opportunity policy](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) and [non-discrimination policy](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf) help all community members participate fully in work and campus life free from harassment and discrimination.", "summaryDescription" : "Assistant Director of Financial Aid at Harvard University. Skills: Financial aid administration, Student counseling. Manage caseload of students. 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Our new school will be located in the heart of Harvard’s Enterprise Research Center (ERC), One Milestone—placing high-quality early learning at the center of a world-renowned innovation district. This unique location brings together leading minds in biotech, life sciences, technology, and academia, creating an inspiring environment where research, industry, and early childhood education intersect. Designed to support children’s curiosity, development, and lifelong love of learning, the school will also serve as a vital resource for families working and innovating in the ERC community. Babilou Family US currently operates three school brands across New England: Heartworks, Building Blocks, and Little Sprouts. Our schools are part of a global, mission-driven early education organization dedicated to supporting the emotional and cognitive development of children in their earliest years. This new school on the Harvard Campus will be the latest addition to our school family and serve as our flagship location. Babilou Family US is seeking an inspiring Assistant School Director to help lead our flagship school opening in Fall 2026 at Harvard’s Enterprise Research Center (ERC) in Boston, MA. Situated at the heart of a world-renowned innovation district, this role offers the rare opportunity to help shape a visionary early learning program that supports children’s curiosity, fosters lifelong learning, and serves as a cornerstone for families and the ERC community. The School Assistant Director will partner with the School Director to guide the school’s strategic vision, cultivate high-impact community partnerships, and assist in overseeing budget, EEC compliance, enrollment, staffing, and team development, ensuring high levels of staff and student engagement and retention. This role is responsible for assisting in cultivating a culture of excellence that advances the future of early childhood education at Babilou Family US. Salary Range: $65,000 to $72,000 per year +bonus eligibility/per year for EEC Director II Qualified Candidates. This location operates year-round, Monday–Friday, 7:00AM-6:00PM Operating hours are subject to change. ## We Offer This location will have exclusive access to ERC Campus amenities-more to come! Leadership Team members will have access to free garage parking conveniently located next to our school. Up to 75% discount on your child's tuition, including tax-friendly tuition reduction options. Comprehensive health benefits package, including health, dental, & vision all effective from start date. Additional benefit selections, including pet insurance, are also available.   Free subscription to First Stop Health for 24/7 access to virtual doctors.   401(k) plan with eligibility for a discretionary employer contribution each year (Must be 21+ to enroll. Eligibility to contribute starts after 60 days of employment). Pay increase opportunities related to job performance, updates in certification credentials, and degree completion.   Opportunities for career advancement and ongoing coaching, including a dedicated Child Conference.   Employee referral program available.  ## Qualifications Must pass required state and company background checks.  Must have Director EEC Certification (DII qualification). 5-10 years of experience in early childhood education or classroom management. Strong understanding of play-based learning and social-emotional development. Demonstrated commitment to kindness, respect, and community engagement. Must have a high school diploma or GED; bachelor’s degree preferred. Adhere to all company policies and EEC regulations.   Ability to stand, move, run, and play for most of the day.   Ability to lift up to 50 pounds multiple times a day. ## Additional Information Babilou Family US is part of a global network of 1,100 early education and child care centers. We provide quality early education and child care across 42 New England schools. Through the experience and talents of nearly 900 early education professionals and in partnership with nearly 4,000 families, we are on a meaningful journey to create optimal learning spaces where children ages 0-5 can learn, grow, and thrive.     Our teams, whether at our home office or inside our schools, are change makers – they inspire, create, model, and most importantly make this a great place to work. At Babilou Family US we are consistently recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the diversity within the communities in which we operate. Our focus on equity and inclusion allows us to develop a broader scope of ideas and approaches, offering a collaborative and dynamic educational experience for the youngest members of society.   #INDHP #LI-Onsite ", "summaryDescription" : "Assistant Director at Babilou Family US. Skills: Early childhood education, School leadership. Assist lead school opening. 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Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state of the art facilities, specialized equipment, family support, and community investment. We are currently looking for qualified individuals to fill the position of Director of Therapy Services - Sherwood! What we offer: Competitive Pay Bonus Program Paid Time Off Medical, Dental, & Vision Insurance Retirement Plan with Company Matching Company Discounts & Incentives Company-provided Paid Training & Professional Development Continuing Education Opportunities State of the Art Facilities & Technology What you will do: The Director of Therapy Services is responsible for providing strategic leadership to therapy, building Pediatrics Plus culture, and ensuring excellence in service. A Director of Therapy Services will assist in building the team and site cohesion, understanding and being proactive with the needs of therapists in alignment with the company. Understand and actively lead the company mission through daily interaction with the Pediatrics Plus team, clients, and parents. Lead and model treatment, evaluation and recommendations per child according to standards of excellence. Lead and hold team members accountable for Pediatrics Plus Therapist Supplement and Therapist Operational Manual, outside regulatory boards, licensing, and funding source requirements. Display ability to initiate active problem solving and follow through to continually improve the services, environment, culture, and mission of Pediatrics Plus. Connect and communicate with caregivers and families to hear feedback and concerns. Elevate to Senior Director when concerns are not able to be resolved. Greet team members as they arrive as well as end of day face-to-face check-in. Complete daily leadership walk actively identifying and resolving concerns in safety, site needs, and organization. Participate in daily huddle with leadership team to determine priorities and updates based on time of day. Effectively communicate with team members through digital messaging, over phone, and in person. Collaborate with Senior Director for caseload management and overall efficiency of all programs at site. Monitor and manage therapist nontreatment time for coverage of caseload(s). Conduct one-on-one meetings and performance reviews with team members as set by leadership. Gather information required during inquiry when receiving complaints or concerns. Elevate complaints and concerns appropriately. Collaborate with Senior Director for coaching and disciplinary action as needed. Collaborate with Senior Director to determine hiring needs and within interview process to hire team members in alignment with the culture, mission, and core values of Pediatrics Plus. Onboard new team members to include pre-employment communication, first day onboarding, and development of onboarding plan through first 90 days. This includes training plans and support through 30/60/90-day reviews. Engage and contribute to strategic and streamline planning for the therapy team during collaborative meetings. Identify areas of growth for the team and individual team members for development and implementation of in-services, mentoring plans, and continuing education to address these areas. Plan and execute x-periods and quarterly meetings for therapy teams. Review daily evaluation reports, providing feedback and corrections to therapists. Review outsourced evaluation reports to determine if reports meet funding source requirements. Answer therapists’ questions regarding treatment, evaluation protocol, Pediatrics Plus policies and procedures. Coordinate and prioritize needs of team for therapy supplies, therapy equipment, and evaluation protocols/kits. Assist with the student program and its coordination, as needed. Attend and is an active participant in weekly site leadership Participate in one-on-one meetings with leader. Maintain quality assurance measures as provided by Pediatrics Plus administration. Problem solve needs and strengths of the site and discerns specific information to be communicated to leader in a timely and professional manner. Active in reviewing metrics for therapy team, determining active solutions to meet metrics as well as site therapy efficiency. Actively leads in culture and team building events and company initiatives. Assist with recruitment and/or marketing events as needed and/or requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What you have: Ability to read, analyze, and interpret general business data, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and policy procedure manuals. Ability to effectively present information and respond to questions from groups of executives, managers, physicians, clients, customers, field clinicians, and the public. Must be able to work with children birth to age 21 and families who are at risk. Knowledge of various funding source guidelines. Strong organizational skills with attention to detail and accuracy. Ability to handle multiple tasks in a very busy environment. Basic computer skills which include a working knowledge of database, word processing, spreadsheet, and internet software. Ability to function independently in all aspects, including project identification, evaluation, contract negotiations, and coordination with management and internal departments. Ability to represent the company in a confident, persuasive, and positive manner. Excellent interpersonal, verbal, and written communication skills with the ability to communicate effectively and professionally with a wide variety of people. Ability to work under stress and respond quickly in emergency situations. In-depth knowledge of operational, clinical and referral development systems. Ability to work effectively within a complex matrix organization. Reports for work dressed appropriately and complies with company policies regarding the dress code. Ability to maintain regular and punctual attendance. Ability to complete tasks in a timely manner. Travel may be required. Minimum Qualifications: Bachelor’s Degree from an accredited university. Master’s Degree in a therapy field, preferred. Current license and certification for therapy/ABA related Minimum of three (3) years broad clinical experience, preferred. Physical Demands: While performing the duties of this job, the employee is frequently required to accurately communicate information and ideas so others will understand through sight and hearing. The employee is regularly required to move including walking, running, jumping, and sitting. The employee is regularly required to use hands and fingers to handle, lift, reach, and feel. The employee is frequently required to stand and stoop, twist, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include near and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #IND456 Full Time Compensation starts at: $75,000 annually", "summaryDescription" : "Director of Therapy Services- Sherwood at Pediatrics Plus", "postedDate" : "2026-06-15T23:16:16.206", "createdAt" : "2026-06-15T23:16:16.206", "lastUpdated" : "2026-06-16T08:15:59.711", "ingestTimestamp" : "2026-06-15T23:16:16.206", "mongoId" : "6a305117f292fd229cef94ef", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 472.4775, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca09a74d8ee00a09a2b56", "title" : "Director of School and Services", "company" : "New Story Schools", "industry" : "New Story Schools (Pennsylvania)", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of School and Services in Wyoming, USA, adjusted for industry and seniority." }, "location" : "Wyoming, PA", "locations" : [ "Wyoming, PA" ], "timestamp" : "2026-06-16T02:13:22.566", "fingerprint" : "2450f78797059045dffdb1bccad033e3c64fdc72b83b697f24dab38fab0fc485", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/new-story-schools-pa/6023d8d5-3235-4ad7-aa08-dc16a690db09/application", "externalId" : "6023d8d5-3235-4ad7-aa08-dc16a690db09", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wyoming", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.5179097,-76.0191110" } ], "locationText" : "Wyoming, Pennsylvania, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 2, "experienceLevel" : "Director", "rawDescription" : "At New Story Schools, we serve students ages 5–21 with autism and emotional, behavioral, and developmental challenges. Guided by individualized learning, therapeutic integration, and collaboration, we empower students to grow and prepare for meaningful adult lives. Join our team and help students write their new story. As the Director of Schools & Services at New Story Schools, you will oversee systems that support students with complex learning and behavioral needs. Your leadership ensures IEP compliance, strengthens collaboration, and promotes positive outcomes for students and families What You’ll Need - Master’s degree in special education, ABA, social work, or a related field - BCBA certification or Pennsylvania special education teaching certification - At least two years of experience in a lead role supporting students with learning or behavioral challenges - Strong knowledge of IEP development, implementation, and compliance requirements - Ability to collaborate, lead training, and build relationships with families and districts What You’ll Do - Ensure IEP compliance and alignment with educational and clinical practices - Collaborate with leadership teams to implement school initiatives and programs - Lead and participate in the IEP process, including meetings and documentation - Coordinate staff training and professional development to strengthen practice - Build partnerships with families, school districts, and community stakeholders Why You’ll Love Working Here - Enjoy both paid time off and extra paid school breaks (for select roles), plus paid holidays - Wellness perks including gym discounts, mindfulness apps, and prescription savings - Tuition reimbursement, career development programs, and leadership training - 401(k) retirement savings with a 4% company match and immediate vesting - Health, dental, and vision insurance - Free Employee Assistance Program with confidential counseling, life coaching, and mental health resources - Life insurance, disability coverage, and Health Savings Account (HSA) contributions at no cost to you New Story Schools is an equal opportunity employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy status, national origin, age, disability, genetic information, or status as a protected veteran, or any other characteristic protected by law. 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Cross-functionally with Marketing; Cross-functionally with Payments", "domainKnowledge" : "iGaming; Sports betting; New Jersey iGaming market; NJDGE regulations; Responsible Gaming standards", "domainList" : [ "igaming", "sports-betting", "new-jersey-igaming-market", "njdge-regulations", "responsible-gaming-standards" ], "domainSpecificKnowledge" : [ "iGaming", "Sports betting", "New Jersey iGaming market", "NJDGE regulations", "Responsible Gaming standards" ], "toolProficiency" : [ "Salesforce", "Optimove" ], "communicationSkills" : "Day-to-day communication; Professional communication", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Flexibility for evenings, Flexibility for weekends, Flexibility for peak events", "outcomesObjectives" : "Maximize retention; Maximize LTV; Reduce churn; Increase engagement", "qualificationsBasic" : "2+ years VIP Management, 2+ years Senior Account Management, IGaming experience, Sports betting experience, New Jersey iGaming market understanding, NJDGE regulations understanding, Analyze player data, Drive retention strategies, Drive revenue strategies, Manage high-profile clients, CRM platforms experience, Excel proficiency, Work onsite Fort Lee", "qualificationsPreferred" : "Background in luxury hospitality, Background in customer relationship management, Similar client-facing roles background", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you passionate about building high-value relationships and delivering premium, personalized experiences in a fast-paced iGaming environment? Soft2Bet is a platform provider delivering casino and sports betting brands. With a performance‑first approach, the company combines strong product execution, localization and trusted local partnerships to drive sustainable growth across competitive regions, supported by a rigorous compliance culture and a focus on customer experience. \uD83D\uDCCD Location: Fort Lee, New Jersey (100% On-site) ⏰ Work Mode: Full-time, office-based (Monday–Friday; remote or hybrid work arrangements are not available) The Role \uD83D\uDEE0️ As a VIP Manager, you’ll be responsible for delivering a best-in-class, “white-glove” experience to our most valuable players. You’ll collaborate cross-functionally with CRM, Marketing, and Payments teams to ensure seamless service, while leveraging player insights to maximize engagement, retention, and lifetime value (LTV). What You’ll Do \uD83D\uDE80 Build and maintain strong, long-term relationships with high-value players to maximize retention and LTV. Serve as the primary point of contact for VIP accounts, managing day-to-day communication and resolving issues swiftly and professionally. Execute targeted retention and reactivation campaigns to reduce churn and increase engagement. Analyze player activity, tracking key metrics such as handle, GGR, and frequency to optimize reinvestment strategies. Collaborate with CRM, Marketing, and Payments teams to deliver tailored bonuses, gifts, and exclusive experiences. Ensure all VIP interactions comply with Responsible Gaming standards and NJDGE regulations. Act as an escalation point for VIP concerns, applying strong de-escalation and problem-solving skills. Stay informed on competitor VIP programs and industry trends to continuously enhance offerings. What We’re Looking For \uD83C\uDFAF 2+ years of experience in VIP Management or Senior Account Management within iGaming or sports betting. Strong understanding of the New Jersey iGaming market and regulatory landscape (NJDGE). Proven ability to analyze player data and drive retention and revenue strategies. Excellent interpersonal and communication skills, with experience managing high-profile clients. Experience with CRM platforms (e.g., Salesforce, Optimove) and strong Excel proficiency. Ability to work onsite in Fort Lee, NJ, with flexibility for evenings, weekends, and peak sporting events. Background in luxury hospitality, customer relationship management, or similar client-facing roles is a plus. Why Join Soft2Bet? \uD83D\uDC8E ✅ Bonuses: Discretionary, performance based ✅ Benefits: Comprehensive medical, dental, and vision + 401(k) ✅ Time Off: Generous PTO policy ✅ Perks: Partially subsidized in-office breakfasts and lunches, plus team celebrations and events ✅ Culture: High-performance, collaborative, and growth-oriented environment ✅ Growth: Real opportunities for career development and increased responsibility as the U. S. business scales Soft2Bet is proud to be an Equal Opportunity Employer. We believe diverse perspectives make us stronger and provide equal employment opportunities to all applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic. Salary range $85,000—$100,000 USD By submitting your application, you agree to our Privacy Policy.", "summaryDescription" : "VIP Manager at Soft2Bet. Skills: VIP Management, Client relationships, Revenue generation, Player retention. Build relationships. Maintain relationships", "postedDate" : "2026-06-14T03:36:31.873", "createdAt" : "2026-06-14T03:36:31.873", "lastUpdated" : "2026-06-15T13:13:54.103", "ingestTimestamp" : "2026-06-14T03:36:31.873", "mongoId" : "6a2ca50374d8ee00a09b433c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 100000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Player data analysis", "Retention strategies", "Revenue strategies", "De-escalation skills", "Problem-solving skills", "Interpersonal skills", "Communication skills", "VIP Management", "Client relationships", "Revenue generation", "Player retention", "Sales processes", "Deal closure", "Player insights", "Reinvestment strategies", "iGaming", "Sports betting", "New Jersey iGaming market", "NJDGE regulations", "Responsible Gaming standards", "Salesforce", "Optimove" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 469.76144, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3076edf292fd229c020179", "title" : "Director of Therapy Services- Sherwood", "company" : "Pediatrics Plus", "industry" : "Healthcare", "salary" : { "min" : 125000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Therapy Services in Sherwood, United States, adjusted for seniority, industry, and company size." }, "location" : "Sherwood, Arkansas, United States", "locations" : [ "Sherwood", "Arkansas", "United States" ], "timestamp" : "2026-06-16T10:59:08.094", "fingerprint" : "b3e1380b0497b3e708bb0b6cd766b2b2bf15f1d19f4078675ce8300a6b307e0c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/pediatricsplus/jobs/4689383006", "externalId" : "4689383006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sherwood", "state" : "Arkansas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.8150907,-92.2243153" } ], "locationText" : "Sherwood, Arkansas, United States", "minimumEducation" : "Bachelor's Degree", "experienceLevel" : "Director", "remoteFriendly" : false, "rawDescription" : "Do you have a heart and passion for leadership? Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state of the art facilities, specialized equipment, family support, and community investment. We are currently looking for qualified individuals to fill the position of Director of Therapy Services - Sherwood! What we offer: Competitive Pay Bonus Program Paid Time Off Medical, Dental, & Vision Insurance Retirement Plan with Company Matching Company Discounts & Incentives Company-provided Paid Training & Professional Development Continuing Education Opportunities State of the Art Facilities & Technology What you will do: The Director of Therapy Services is responsible for providing strategic leadership to therapy, building Pediatrics Plus culture, and ensuring excellence in service. A Director of Therapy Services will assist in building the team and site cohesion, understanding and being proactive with the needs of therapists in alignment with the company. Understand and actively lead the company mission through daily interaction with the Pediatrics Plus team, clients, and parents. Lead and model treatment, evaluation and recommendations per child according to standards of excellence. Lead and hold team members accountable for Pediatrics Plus Therapist Supplement and Therapist Operational Manual, outside regulatory boards, licensing, and funding source requirements. Display ability to initiate active problem solving and follow through to continually improve the services, environment, culture, and mission of Pediatrics Plus. Connect and communicate with caregivers and families to hear feedback and concerns. Elevate to Senior Director when concerns are not able to be resolved. Greet team members as they arrive as well as end of day face-to-face check-in. Complete daily leadership walk actively identifying and resolving concerns in safety, site needs, and organization. Participate in daily huddle with leadership team to determine priorities and updates based on time of day. Effectively communicate with team members through digital messaging, over phone, and in person. Collaborate with Senior Director for caseload management and overall efficiency of all programs at site. Monitor and manage therapist nontreatment time for coverage of caseload(s). Conduct one-on-one meetings and performance reviews with team members as set by leadership. Gather information required during inquiry when receiving complaints or concerns. Elevate complaints and concerns appropriately. Collaborate with Senior Director for coaching and disciplinary action as needed. Collaborate with Senior Director to determine hiring needs and within interview process to hire team members in alignment with the culture, mission, and core values of Pediatrics Plus. Onboard new team members to include pre-employment communication, first day onboarding, and development of onboarding plan through first 90 days. This includes training plans and support through 30/60/90-day reviews. Engage and contribute to strategic and streamline planning for the therapy team during collaborative meetings. Identify areas of growth for the team and individual team members for development and implementation of in-services, mentoring plans, and continuing education to address these areas. Plan and execute x-periods and quarterly meetings for therapy teams. Review daily evaluation reports, providing feedback and corrections to therapists. Review outsourced evaluation reports to determine if reports meet funding source requirements. Answer therapists’ questions regarding treatment, evaluation protocol, Pediatrics Plus policies and procedures. Coordinate and prioritize needs of team for therapy supplies, therapy equipment, and evaluation protocols/kits. Assist with the student program and its coordination, as needed. Attend and is an active participant in weekly site leadership Participate in one-on-one meetings with leader. Maintain quality assurance measures as provided by Pediatrics Plus administration. Problem solve needs and strengths of the site and discerns specific information to be communicated to leader in a timely and professional manner. Active in reviewing metrics for therapy team, determining active solutions to meet metrics as well as site therapy efficiency. Actively leads in culture and team building events and company initiatives. Assist with recruitment and/or marketing events as needed and/or requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What you have: Ability to read, analyze, and interpret general business data, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and policy procedure manuals. Ability to effectively present information and respond to questions from groups of executives, managers, physicians, clients, customers, field clinicians, and the public. Must be able to work with children birth to age 21 and families who are at risk. Knowledge of various funding source guidelines. Strong organizational skills with attention to detail and accuracy. Ability to handle multiple tasks in a very busy environment. Basic computer skills which include a working knowledge of database, word processing, spreadsheet, and internet software. Ability to function independently in all aspects, including project identification, evaluation, contract negotiations, and coordination with management and internal departments. Ability to represent the company in a confident, persuasive, and positive manner. Excellent interpersonal, verbal, and written communication skills with the ability to communicate effectively and professionally with a wide variety of people. Ability to work under stress and respond quickly in emergency situations. In-depth knowledge of operational, clinical and referral development systems. Ability to work effectively within a complex matrix organization. Reports for work dressed appropriately and complies with company policies regarding the dress code. Ability to maintain regular and punctual attendance. Ability to complete tasks in a timely manner. Travel may be required. Minimum Qualifications: Bachelor’s Degree from an accredited university. Master’s Degree in a therapy field, preferred. Current license and certification for therapy/ABA related Minimum of three (3) years broad clinical experience, preferred. Physical Demands: While performing the duties of this job, the employee is frequently required to accurately communicate information and ideas so others will understand through sight and hearing. The employee is regularly required to move including walking, running, jumping, and sitting. The employee is regularly required to use hands and fingers to handle, lift, reach, and feel. The employee is frequently required to stand and stoop, twist, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include near and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 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"skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.44444445, "_score" : 464.66187, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "6a305193f292fd229cf027e5", "title" : "Director of ABA Clinical Services", "company" : "Centria Autism", "industry" : "Healthcare", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of ABA Clinical Services in Decatur, United States, adjusted for industry and seniority." }, "location" : "Decatur, Georgia, United States", "locations" : [ "Decatur", "Georgia", "United States" ], "timestamp" : "2026-06-16T09:12:17.068", "fingerprint" : "126920d7304b10b4f407196b6434cffb52ef519fdac279ad136a21d4c2c60bee", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/centriaautism/jobs/8289789002", "externalId" : 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At Centria Autism, our Directors of Clinical Services are more than managers, they’re mentors, collaborators, and drivers of clinical excellence. This is your opportunity to lead ABA services in a dynamic, mission-driven environment where quality comes first, staff are supported, and children thrive. Compensation it’s about shaping the future of care. Apply today and take the next step in your leadership journey. Centria is an Equal Opportunity Employer. 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If you’re a natural mentor that thrives when disseminating clinical knowledge, and inspiring clinical excellence in new & future BCBAs, this is the perfect role for you. Our Commitment to Children At Centria, we believe in making a lasting positive impact. We offer top-quality, compassionate ABA therapy through child-led engagement and fun learning experiences. In this role, you will be integral in ensuring our individualized programs and treatment plans are developed and delivered with the highest standards of care by training, mentoring, and supporting Clinical Apprentices, Behavior Consultant Trainees, and new Supervising Clinicians. Compensation and Incentives: Let's Talk! We know that outstanding clinical quality is invaluable, and we are ready to compensate accordingly. We invite all applicants to share their salary expectations, and we are fully prepared to tailor a package that reflects your unique clinical experience and value. This position offers: 1. Base salary up to $105,000 (based on experience). 2. Signing bonus. 3. Monthly and weekly bonus structure averaging $1,000 or more per month! What Centria Offers: Clinical Quality First – We prioritize outcomes, not billables. Our proprietary CareConnect platform streamlines everything from treatment planning to data collection so you can stay focused on care, not paperwork. Assent-Based Care at Scale – Lead meaningful change through our commitment to assent, practical functional assessment, and skills-based treatment, built into every part of our model. Real Work-Life Balance – Predictable caseloads, manageable schedules, and dedicated support teams mean no last-minute chaos and no burnout. You're Never Alone – With layered support from Clinical Directors, Area Clinical Directors, and our Clinical Excellence Team, you'll always have someone in your corner. No Operational Headaches – We handle the logistics. From scheduling to onboarding of technicians, our operations team keeps everything running smoothly behind the scenes. Career Growth on Your Terms – Whether you're driven to lead your own Center/Academy, or apply your skills in a new department, we’re committed to supporting your growth. We Invest in You – From CEU stipends and paid CEU days to exclusive internal training events, we’re serious about keeping you sharp—and helping you level up. Perks That Actually Matter – Annual, all-inclusive vacation for two, early wage access, a company car or mileage reimbursement, and full benefits. No Non-Compete – We don’t believe in holding people back. We believe in supporting your professional agency, even if that takes you on a path outside of Centria in the future. Your Role & Impact as an Associate Director of Clinical Services: The Associate Director of Clinical Services will also assist in maintaining an efficient supervision structure, monitoring compliance, and ensuring high standards of care across their assigned cases as a Credentialed Case Supervisor or Supervising Clinician. Clinical Quality & Supervision – Act as the supervising LBA for assigned cases with BCTs, guaranteeing exceptional client outcomes and supervision compliance. Responsibilities include mandatory monthly client and family sessions, data-driven treatment oversight, and providing coaching and direction to BATs, while maintaining a small independent caseload.. Training and Mentorship – Drive the comprehensive development of Behavior Analytic Trainees (BATs) by providing licensure-focused coaching, delivering initial and ongoing training in assessment and clinical programming, and facilitating competency and performance evaluations in collaboration with the Director of Clinical Services. Compliance and Documentation – Ensure all clinical supervision complies with BACB and Arizona Revised Statute 32-2091 standards. Conducting routine audits of contracts, session notes, fieldwork submissions/logs. Maintaining updated records of treatment plans & progress reports. Contribute to Culture & Team Collaboration – Partner with the Director of Clinical Services and Operations Director for case assignment decisions, supporting complex or high-acuity cases as needed, Contribute to center culture & participate in local team-building efforts, and support clinical operations. Lead by Example – Promoting high standards and set expectations for all team members through personal example and demonstrating Centria’s values through your consistent behavior & actions. At Centria, you’re not just a BCBA - you’re a clinical leader, a mentor, and a changemaker. If you’re ready to grow your career without sacrificing your values, apply today and join a team that invests in your clinical excellence! Centria is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.", "summaryDescription" : "Associate Director of Clinical Services at Centria Autism", "postedDate" : "2026-06-15T23:16:36.821", "createdAt" : "2026-06-15T23:16:36.821", "lastUpdated" : "2026-06-16T08:57:17.364", "ingestTimestamp" : "2026-06-15T23:16:36.821", "mongoId" : "6a305193f292fd229cf025e9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 105000, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 461.94934, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3050f2f292fd229cef74c8", "title" : "Assistant Director", "company" : "Babilou Family US", "industry" : "Boston University Medical Campus", "salary" : { "min" : 64000.0, "max" : 69000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Boston, MA", "locations" : [ "Boston, MA" ], "timestamp" : "2026-06-16T12:40:17.206", "fingerprint" : "7a342eec5e810f12544a68eccead5b1ba1225c00ef0f873add7575e3ffcc4962", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/littlesprouts/8adddf25-9102-4f76-a743-a2db6384b182/apply", "externalId" : "8adddf25-9102-4f76-a743-a2db6384b182", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Curriculum implementation", "Resource planning", "Process management", "Continuous improvement", "Stakeholder management", "Vendor management", "Cross-functional coordination" ], "hardSkillsList" : [ "Child supervision", "Child development", "Safety protocols", "Emergency response" ], "hardSkills" : [ { "name" : "Child supervision", "level" : "intermediate" }, { "name" : "Child development", "level" : "intermediate" }, { "name" : "Safety protocols", "level" : "intermediate" }, { "name" : "Emergency response", "level" : "intermediate" } ], "majorSkills" : "Early childhood education, Classroom management, Staff supervision", "majorSkillsList" : [ "Early childhood education", "Classroom management", "Staff supervision" ], "coreResponsibilities" : "Assist classroom teachers, Deliver daily lesson plans, Ensure classroom is clean, Ensure classroom is organized, Ensure classroom is safe, Support sustainable education practices, Supervise children during activities, Supervise children during meals, Supervise children during transitions, Supervise children during outdoor play, Serve as Mandated Reporter, Report suspected child abuse, Report suspected neglect, Report suspected endangerment, Support individual developmental needs, Help children achieve milestones, Greet families, Support daily communication, Participate in conferences, Participate in family events, Attend required training, Maintain certifications, Collaborate with teaching team, Exercise independent judgment, Make daily decisions, Support school staff, Assist with staff supervision, Assist with staff training, Assist with staff coaching, Assist with performance feedback, Act as management representative, Support overall school program, Recommend personnel actions, Make staffing adjustments, Make decisions impacting operations, Perform administrative duties, Perform leadership duties", "teamCollaboration" : "Teaching team; Colleagues; School staff; Families; Certified Teacher", "domainKnowledge" : "Early childhood education; Sustainable education practices; Child development; Regulatory compliance", "domainList" : [ "early-childhood-education", "sustainable-education-practices", "child-development", "regulatory-compliance" ], "domainSpecificKnowledge" : [ "Early childhood education", "Sustainable education practices", "Child development", "Regulatory compliance" ], "communicationSkills" : "Family interaction; Daily communication", "documentationSkills" : "Document observations; Report suspected abuse", "continuousLearning" : "Professional growth; Training; Ongoing collaboration; Learning opportunities; Professional development", "specialRequirements" : "Respond quickly in emergencies, Respond safely in emergencies, Follow safety procedures, Model safety procedures", "outcomesObjectives" : "Complete all assigned classroom tasks; Maintain zero major safety incidents; Receive positive feedback; Adhere 100 percent to child safety protocols; Document observations for 90 percent of children; Respond to parent inquiries within 24 hours; Participate in two family engagement events; Complete 100 percent of annual training; Participate in one professional development activity per quarter", "qualificationsBasic" : "Mandated reporter, Complete background check", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description Title: Assistant Director Department: Operations Reports To: School Director Supervisory Position: Yes FLSA Status: Exempt Employment Type: Full Time Location: BUMC, Boston, MA Are You Ready to Make an Immediate Impact? Babilou Family US is part of the global Babilou Family network and brings a local, community-focused approach to early childhood education through our Little Sprouts, Building Blocks, and Heartworks schools. We are looking for a proactive and collaborative team member who will support our mission and contribute meaningfully to this role. As an Assistant Director, you will play a vital role in supporting the Certified Teacher and ensuring a safe, nurturing, and developmentally appropriate environment for children. You will assist in daily classroom operations, child supervision, curriculum implementation, sustainable education practices, and family interaction while building strong relationships with colleagues and contributing to a positive school culture. Our work is guided by our educational approach, Sustainable Education®, which bridges research and daily practice to help children thrive and lay the foundation for lifelong learning. We’re in what we like to call the science of children. Everything we do is rooted in research about how young minds grow—how they learn, connect, and build the skills that last a lifetime. We also lead our HONOR values: Humility, Open-Mindedness, Nurture, Ownership, and Recognition. This guiding framework fosters an environment where educators, children, families, and partners feel valued, empowered, and inspired to grow. ## What We Will Achieve Together • We will provide children with a safe, organized, and nurturing classroom environment. • We will support high quality learning experiences guided by daily lesson plans. • We will integrate sustainable education practices into daily routines and learning experiences. • We will build strong and trusting relationships with children, families, and staff. • We will maintain consistent safety, compliance, and quality standards. • We will support your professional growth through training and ongoing collaboration. ## What you’ll do Classroom Support • Assist the classroom teachers in delivering daily lesson plans and learning activities. • Help ensure the classroom remains clean, organized, and safe. • Support the implementation and oversight of sustainable education practices, including environmentally responsible routines, age-appropriate sustainability concepts, and stewardship habits within the classroom. •KPIs ▪ Complete all assigned classroom tasks daily ▪ Maintain zero major safety incidents annually ▪ Receive positive feedback from the lead teacher and through observations Child Supervision and Development • Supervise children during activities, meals, transitions, and outdoor play. • Serve as a Mandated Reporter in accordance with state law, maintaining full responsibility to recognize, document, and immediately report any suspected child abuse, neglect, or endangerment. • Support individual developmental needs and help children achieve age-appropriate milestones. •KPIs ▪ Adhere 100 percent to child safety protocols ▪ Document observations for at least 90 percent of assigned children monthly Family Interaction • Greet families and support daily communication as directed by the Certified Teacher. • Participate in conferences and family events when requested. •KPIs ▪ Respond to delegated parent inquiries within 24 hours ▪ Participate in at least two-family engagement events per year Professional Development • Attend all required training and maintain certifications. • Collaborate with the teaching team for continuous improvement, including learning opportunities tied to sustainable education initiatives. •KPIs ▪ Complete 100 percent of annual training requirements ▪ Participate in at least one professional development activity per quarter Supervisory Responsibilities • Exercises independent judgment in daily decision‑making related to school operations, staff support, safety, and classroom quality. • Assists with the supervision and direction of school staff, contributing to hiring, training, coaching, and performance feedback. • Acts as a management representative in the absence of the School Director, supporting the leadership of the overall school program. • Has authority to recommend personnel actions, including staff assignments, scheduling changes, disciplinary recommendations, and staffing adjustments. • Makes decisions that directly impact school operations, including compliance, curriculum implementation, and family communication workflows. • Performs administrative and leadership duties that require specialized knowledge of early childhood education, regulatory compliance, and center operations. • Regularly engages in non‑manual work related to business operations, including documentation, compliance audits, enrollment oversight support, and center preparedness. • Expected to manage time independently to fulfill leadership responsibilities without reliance on a set number of hours worked. • Supports operational functions tied to revenue, occupancy, staffing ratios, and school-wide performance metrics, demonstrating responsibility for key business outcomes. • Holds a primary role in maintaining school licensure standards, ensuring the site's continual compliance with state regulations, safety policies, and accreditation guidelines. ## Required & Preferred Qualifications Required • High school diploma or equivalent • Must be EEC Director II Certified • Experience working with young children in a childcare or educational setting • Knowledge of child development and classroom safety standards • Strong communication, teamwork, and interpersonal skills • Ability to follow lesson plans and support the Certified Teacher effectively Preferred ▪ Associate’s degree in Early Childhood Education or related field ▪ Previous experience working in ECE school leadership ## Work Environment & Physical Requirements Work Environment ▪ Active classroom environment with regular interaction with children, families, and team members ▪ Movement between indoor and outdoor learning spaces throughout the day ▪ Collaborative setting with consistent communication and teamwork Physical Requirements ▪ The Assistant Director role requires active involvement in both administrative and classroom environments. To successfully perform the essential functions of this position, the following physical abilities are required: o Ability to move throughout the school for prolonged periods, including standing and walking for up to 75 percent of the workday. o Ability to transition between sitting, standing, bending, kneeling, and squatting throughout the day to engage with children and support staff. ▪ Ability to safely lift, carry, and move items up to 30 pounds, including classroom materials, supplies, and occasional assistance with children’s belongings. ▪ Ability to sit on the floor, engage at a child’s eye level, and participate in age-appropriate activities including light running, outdoor play supervision, and interactive learning experiences. ▪ Comfort working in a dynamic, sometimes noisy environment with frequent interruptions and regular movement between indoor and outdoor spaces. ▪ Ability to supervise children on playgrounds, in classrooms, hallways, entryways, and common areas. ▪ Ability to respond quickly and safely in emergency situations, including evacuations, drills, and urgent classroom needs. ▪ Ability to follow and model all safety procedures. All employees must complete a background check as required by the Department of Early Education and Care. ## What we offer •Up to 75% discount on your child's tuition, including tax-friendly tuition reduction options. •Comprehensive health benefits package, including health, dental, & vision all effective from start date. Additional benefit selections, including pet insurance, are also available.   •Free subscription to First Stop Health for 24/7 access to virtual doctors.   •401(k) plan with eligibility for a discretionary employer contribution each year (Must be 21+ to enroll. Eligibility to contribute starts after 60 days of employment). •Pay increase opportunities related to job performance, updates in certification credentials, and degree completion.   •Opportunities for career advancement and ongoing coaching, including a dedicated Child Conference.   •Employee referral program available.  ## Closing Babilou Family US is part of a global network of 1,100 early education and child care centers. We provide quality early education and child care across 42 New England schools. Through the experience and talents of nearly 900 early education professionals and in partnership with nearly 4,000 families, we are on a meaningful journey to create optimal learning spaces where children ages 0-5 can learn, grow, and thrive.     Our teams, whether at our home office or inside our schools, are change makers – they inspire, create, model, and most importantly make this a great place to work. At Babilou Family US we are consistently recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the diversity within the communities in which we operate. Our focus on equity and inclusion allows us to develop a broader scope of ideas and approaches, offering a collaborative and dynamic educational experience for the youngest members of society.   #LI-Onsite #INDHP", "summaryDescription" : "Assistant Director at Babilou Family US. Skills: Early childhood education, Classroom management, Staff supervision. Assist classroom teachers. 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Assist with the daily running of the ship. Support the Cruise Director", "createdAt" : "2026-06-15T22:27:41.144", "lastUpdated" : "2026-06-16T08:59:50.660", "ingestTimestamp" : "2026-06-15T22:27:41.144", "mongoId" : "6a3059def292fd229cf4b97b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Cruise operations", "Guest experience management", "Hospitality industry" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Junior", "dataQualityScore" : 0.44444445, "_score" : 435.2551, "hasLocation" : false, "hasGeo" : false, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.85 }, { "id" : "6a30800ff292fd229c061347", "title" : "Clinical Services Director", "company" : "Habitat Health", "salary" : { "min" : 175500.0, "max" : 245500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Clinical Services in Sacramento, CA, adjusted for the healthcare industry and company size." }, "location" : "Sacramento PACE", "locations" : [ "Sacramento PACE" ], "timestamp" : "2026-06-16T10:22:14.291", "fingerprint" : "f052e186ec753b7939a779c865a8c2c47664dd2f6b33fc63da3b2c82c1f49166", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/habitathealth/jobs/5263610008", "externalId" : "5263610008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sacramento", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.5810606,-121.4938950" } ], "locationText" : "Sacramento, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "coreResponsibilities" : "Manage daily operations, Oversee staff performance, Develop operational strategies, Ensure regulatory compliance, Manage budgets and resources, Improve operational efficiency, Liaise with external partners, Report on operational metrics", "teamCollaboration" : "Cross-functional teams; External partners", "outcomesObjectives" : "Achieve operational targets; Enhance service delivery", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. Habitat Health provides personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (“PACE”) in collaboration with our leading healthcare partners, including Kaiser Permanente. Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations. Habitat Health is growing, and we’re looking for new team members who wish to join our mission of redefining aging in place. To learn more, visit https://www.habitathealth.com. Habitat Health | Clinical Services Director (RN) Location: Sacramento, California Position: Full-time Work Location Type: Onsite Company Overview: At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. To achieve this, we provide personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (“PACE”) in collaboration with our leading healthcare partners, including Kaiser Permanente. Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations. Habitat Health is growing, and we’re looking for new team members who wish to join our mission of redefining aging in place. To learn more, visit https://www.habitathealth.com. Role Scope: The Clinical Services Director, reporting to the Executive Director, focuses on the management of the Habitat Health clinic, rehabilitation services, social work, and behavioral health services. This includes providing ongoing guidance and support to the Interdisciplinary Team (IDT) as a member of the leadership team. Core Responsibilities & Expectations for the Role Create a center experience that participants want to spend time in, and team members love. Establish a team that cares and creates joy, an environment where all participants and team members belong, and lead a service-oriented operation. Continue to raise the bar, including leading the clinical quality improvement process. Constructively seek and share feedback and quickly implement changes in order to improve how the center and the PACE program as a whole achieve their goals and mission. Establish and honor Habitat values within the team. Accountable for the delivery of high-quality clinic, social work, behavioral health services, and rehab services. Provide ongoing clinical guidance and support to the IDT and provide back-up planning and facilitation of the IDT meetings as needed. Direct clinic and social work operations including hiring, training, supervising, and mentoring team members and ensuring clear and effective workflows. Ensure participants experience smooth care transitions between settings (hospitals, skilled nursing facilities, home, etc.), deploy team members as needed, and work collaboratively with the clinical team, Operations Manager, and Medical Director. Achieve key performance indicators as outlined in monthly operating reviewing and weekly tactical meetings. Maintain compliance with PACE, ADHC, and DHCS regulations inclusive of audit prep, monitoring non-compliance, and implementation of corrective action plans. Performs related duties as assigned, including, but not limited to filling gaps in direct participant care. Required Qualifications: Active and unrestricted Registered Nurse (RN) License in the state of California. A minimum of 8 years’ experience in healthcare delivery/operations. 5+ years’ experience in supervisory or administrative capacity, demonstrated aptitude to mentor and develop team members. Bachelor’s degree in nursing or related field. Knowledge and experience to treat participants and oversee complex clinical needs. Experience in complex brick and mortar healthcare delivery. Excellent communication and leadership skills. Proof of medical clearance for communicable diseases, including a TB test. Proof that all immunizations are up to date. Proof of current CPR/BLS certification required or requirement to obtain within 30 days of employment. Proof of valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law. Preferred Qualifications: Master's Degree is preferred in a related field including but not limited to business administration, health care administration, nursing, social service, psychology, therapy (occupational, physical, speech, recreational), dietetics, gerontology. Bilingual: Spanish preferred. Experience leading multidisciplinary healthcare teams. PACE, ADHC and/or value-based care experience preferred. Experience in or leading case management function. Compensation: We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected salary range for this position is $160,000-$190,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. COVID-19 Vaccination Policy At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note we have a COVID-19 vaccination policy to keep both our team members and participants safe as an essential requirement of this role. Requests for reasonable accommodation due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment. Our Commitment to Diversity, Equity, and Inclusion: Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law. Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at careers@habitathealth.com. E-Verify Participation Notice This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Beware of Scams and Fraud Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/. Notice: Federal law requires Habitat Health to verify the identity and employment eligibility of all persons hired to work in the United States. Habitat Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.", "summaryDescription" : "Clinical Services Director at Habitat Health. Manage daily operations. Oversee staff performance", "postedDate" : "2026-06-16T01:17:53.921", "createdAt" : "2026-06-16T01:17:53.921", "lastUpdated" : "2026-06-16T10:22:14.291", "ingestTimestamp" : "2026-06-16T01:17:53.921", "mongoId" : "6a30800ff292fd229c061347", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175500, "salaryAnnualMax" : 245500, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 433.18954, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c740a74d8ee00a093400b", "title" : "Assistant Director of Performance", "company" : "UHP", "industry" : "Human Performance", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Assistant Director of Performance in Education in Gentry, United States, adjusted for manager seniority and director-level experience." }, "location" : "Gentry (UHP Campus)", "locations" : [ "Gentry (UHP Campus)" ], "certifications" : [ "CSCS", "CPT" ], "timestamp" : "2026-06-16T01:24:42.476", "fingerprint" : "5e8748f796edc8ecad3ed1543aa96f261413bd4b4dbf200f992b00950bcaa55d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/uhp-unlockhumanpotential/9887d394-c27b-42d6-a920-667829f5e53a/application", "externalId" : "9887d394-c27b-42d6-a920-667829f5e53a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Gentry", "state" : "Arkansas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.2675793,-94.4846602" } ], "locationText" : "Gentry, Arkansas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "professionalSkills" : [ "Coaching quality", "Team development", "Day-to-day execution", "Coaching excellence", "Maintaining standards", "High-quality experience", "Leadership", "Communication", "Programming", "Presence", "Recruiting", "Screening", "Onboarding", "Hiring", "Staff support", "Curriculum delivery", "Refinement", "Operations support" ], "hardSkillsList" : [ "Performance coaching", "Feedback delivery" ], "softSkillsList" : [ "Professional maturity" ], "hardSkills" : [ { "name" : "Performance coaching", "level" : "intermediate" }, { "name" : "Feedback delivery", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Professional maturity" } ], "majorSkills" : "Performance coaching, Team development, Leadership", "majorSkillsList" : [ "Performance coaching", "Team development", "Leadership" ], "coreResponsibilities" : "Lead day-to-day performance coaching environment, Ensure consistency in coaching quality, Ensure professionalism in coaching delivery, Observe coaching sessions, Provide actionable feedback, Address student issues with urgency, Address coaching issues with ownership, Conduct regular 1:1 development meetings, Develop coaches in communication, Develop coaches in programming, Develop coaches in leadership, Develop coaches in presence, Lead Graduate Assistant recruiting, Lead Graduate Assistant screening, Lead Graduate Assistant onboarding, Lead Graduate Assistant development, Support hiring of performance staff, Support onboarding of performance staff, Support curriculum delivery, Support curriculum refinement, Act as communication bridge, Support day-to-day execution, Support continuity across performance operations", "teamCollaboration" : "Leadership and coaching staff; Students, coaches, and leadership; Highly collaborative setting", "domainKnowledge" : "Human performance; Vocational training; Leadership development; Experiential education; Whole-human development", "domainList" : [ "human-performance", "vocational-training", "leadership-development", "experiential-education", "whole-human-development" ], "domainSpecificKnowledge" : [ "Human performance", "Vocational training", "Leadership development", "Experiential education", "Whole-human development" ], "communicationSkills" : "Direct feedback; Constructive feedback", "continuousLearning" : "Professional development support", "innovationCreativity" : "Shape and build new systems; Shape and build new programs", "specialRequirements" : "Varying shifts, Occasional weekends, Instructional coverage requirements, Daily interaction with students, Daily interaction with coaches, Daily interaction with leadership", "qualificationsBasic" : "Experience as performance coach with leadership responsibility, Relevant certification (CSCS, CPT, or equivalent)", "qualificationsPreferred" : "Experience leading or developing coaching teams, Experience working with military, veteran, or high-discipline populations, Bachelor's degree in Exercise Physiology or related field, Background in mentorship, instruction, or curriculum development", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About UHP UHP — Unlock Human Potential is building a new category of education centered around whole-human experiential vocational training, leadership development, and purpose-driven transformation. UHP serves veterans, transitioning service members, and purpose-driven individuals through immersive programs that integrate human performance, leadership, wellness, vocational skills, and personal growth. Our environment is fast-moving, mission-driven, and deeply experiential. We are not a traditional university, gym, military program, or trade school — we are building a scalable human development institution designed for the future workforce. ASSISTANT DIRECTOR OF PERFORMANCE THE OPPORTUNITY UHP is seeking an Assistant Director of Performance to serve as a frontline leader responsible for coaching quality, team development, and day-to-day execution across UHP’s performance programs. This individual will play a critical role in building coaching excellence, maintaining standards, and creating a consistent, high-quality experience for students and staff throughout our immersive programs. The ideal candidate is a leader and developer of people who thrives in a fast-moving, mission-driven environment and is excited to contribute to something larger than themselves. Key Responsibilities - Lead the day-to-day performance coaching environment - Ensure consistency in coaching quality, professionalism, and delivery - Observe coaching sessions and provide actionable feedback - Address student and coaching issues with urgency and ownership - Conduct regular 1:1 development meetings with Performance Coaches and Graduate Assistants - Develop coaches in communication, programming, leadership, and presence - Lead Graduate Assistant recruiting, screening, onboarding, and development - Support hiring and onboarding of performance staff - Support curriculum delivery and refinement - Act as a communication bridge between leadership and coaching staff - Support day-to-day execution and continuity across performance operations Qualifications & Experience REQUIRED QUALIFICATIONS - Experience as a performance coach with leadership responsibility - Strong communication skills with the ability to provide direct and constructive feedback - High ownership, accountability, and professional maturity - Ability to operate within a fast-paced, immersive onsite environment - Relevant certification (CSCS, CPT, or equivalent) PREFERRED QUALIFICATIONS - Experience leading or developing coaching teams - Experience working with military, veteran, or high-discipline populations - Bachelor's degree in Exercise Physiology or related field - Background in mentorship, instruction, or curriculum development SCHEDULE & ENVIRONMENT Schedule: Flexibility is required based on campus operational needs, including varying shifts, occasional weekends, and instrcuational coverage requirements across our 800+ acre environment. Work Environment: Fully onsite at 25200 Ranch Road, Gentry, AR 72734 within a fast-paced, immersive human performance and coaching environment. This role requires daily interaction with students, coaches, and leadership teams while operating in a highly collaborative setting. COMPENSATION & BENEFITS - Competitive compensation package - 401(k) - Health, dental, and vision insurance - Paid time off - Professional development support - Access to UHP performance and recovery facilities VETERANS, TRANSITIONING SERVICE MEMBERS, AND MILITARY SPOUSES ARE STRONGLY ENCOURAGED TO APPLY. WHY UHP At UHP, you are joining more than a company — you are helping build something designed to create lasting impact. 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TRANSPORTATION HB ADMIN (842)
16707 BISSONNET
HOUSTON, 77083

" ], "certifications" : [ "Automotive Service Excellence (ASE) certifications A1–A8", "Medium/Heavy Duty Truck equivalents T1–T6", "School Bus S-series (S1–S7)", "CDL Certification Class A", "CDL Passenger (P) endorsement", "CDL School Bus (S) endorsement", "Texas Association for Pupil Transportation Certification", "Texas Association for School Bus Technicians Certification", "Texas School Bus Driver Certification", "Texas Commission on Environmental Quality (TCEQ) Stage II Vapor Recovery Certification" ], "timestamp" : "2026-06-15T06:52:47.747", "fingerprint" : "98dd29ebce8284d1c00f110a8757070b33d66d24622277bff123c67c44bef954", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa210.taleo.net/careersection/ex/jobdetail.ftl?job=190792", "externalId" : "190792", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "experienceLevel" : "Director", "technicalSkills" : "Microsoft applications", "professionalSkills" : [ "Fleet maintenance", "Shop operations", "Personnel recruitment", "Hiring", "Quality control", "Preventive maintenance" ], "hardSkillsList" : [ "Vehicle repair", "Maintenance procedures", "Fleet management" ], "softSkillsList" : [ "Leadership", "Interpersonal skills", "Communication skills" ], "hardSkills" : [ { "name" : "Vehicle repair", "level" : "intermediate" }, { "name" : "Maintenance procedures", "level" : "intermediate" }, { "name" : "Fleet management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Interpersonal skills" }, { "name" : "Communication skills" } ], "majorSkills" : "Fleet maintenance, Shop operations, Vehicle lifecycle management", "majorSkillsList" : [ "Fleet maintenance", "Shop operations", "Vehicle lifecycle management" ], "coreResponsibilities" : "Lead fleet maintenance program, Standardize shop procedures, Ensure shops adequately staffed, Oversee work for shop foremen, Implement quality control, Monitor preventive maintenance schedules, Enforce safety procedures, Model safety culture, Operate district vehicles, Transport students, Approve purchases for fleet services, Assist with budget development, Manage operating budget, Monitor cost controls, Develop specifications for bids, Make recommendations for bids, Prepare supporting documentation, Ensure staffing alignment, Ensure operational coverage, Recommend hiring personnel, Recommend placement personnel, Recommend transfer personnel, Recommend retention personnel, Recommend dismissal personnel, Create continuing training, Maintain continuing training, Schedule continuing training, Contribute to new-hire onboarding, Set expectations for customer service, Set expectations for punctuality, Set expectations for reliability, Set expectations for professional conduct, Compile required reports, Maintain required reports, File required reports, Interpret laws, Apply laws, Ensure compliance with laws, Interpret regulations, Apply regulations, Ensure compliance with regulations, Interpret guidelines, Apply guidelines, Ensure compliance with guidelines, Interpret policies, Apply policies, Ensure compliance with policies, Support policy development, Support policy evaluation, Support policy enforcement, Safeguard confidentiality, Provide responsive service, Provide clear communication, Participate in staff development, Model professionalism, Model collaborative problem-solving, Support district priorities, Support department priorities, Supervise Fleet Services Specialist, Manage Fleet Services Specialist, Lead Fleet Services Specialist, Supervise Parts Manager, Manage Parts Manager, Lead Parts Manager, Supervise body shop operations, Manage body shop operations, Lead body shop operations, Assist in supervision of shop personnel", "teamCollaboration" : "Cross-functional coordination; Vendor management; Stakeholder management; Partner with transportation centers; Collaborate with center Area Directors; Collaborate with Assistant Directors; Work with campuses; Work with departments; Work with parents; Work with vendors; Work with community partners", "domainKnowledge" : "School bus maintenance; White-fleet vehicles; Fleet services; Transportation laws; Transportation regulations; Transportation policies", "domainList" : [ "school-bus-maintenance", "white-fleet-vehicles", "fleet-services", "transportation-laws", "transportation-regulations", "transportation-policies" ], "domainSpecificKnowledge" : [ "School bus maintenance", "White-fleet vehicles", "Fleet services", "Transportation laws", "Transportation regulations", "Transportation policies" ], "toolProficiency" : [ "Calculators", "Personal computers" ], "communicationSkills" : "Clear communication; Effective interaction", "documentationSkills" : "Supporting documentation", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "Ability to obtain CDL endorsements within 45 days, Required to obtain Texas School Bus Driver Certification within six (6) months, Required to obtain TCEQ certification within 45 days, Occasional walking, Occasional standing, Occasional sitting, Occasional bending, Occasional stooping, Occasional kneeling, Occasional crouching, Occasional crawling, Lifting/carrying less than 40 pounds, Use hands to finger, Use hands to handle, Use hands to feel objects, Use tools, Reach with hands, Talk, Hear, Close vision, Color vision, Ability to adjust focus, Attendance at conferences, Work prolonged hours, Work irregular hours, Maintain emotional control", "outcomesObjectives" : "Ensure safe service; Ensure efficient service; Ensure customer-focused service; Support student transportation", "qualificationsBasic" : "High School diploma or GED, 8 Automotive Service Excellence (ASE) certifications, Minimum 2 years experience as mechanic, Minimum 4 years vehicle repair experience, Valid Driver's license with CDL Certification Class A, CDL Passenger (P) endorsement, CDL School Bus (S) endorsement", "qualificationsPreferred" : "Texas Association for Pupil Transportation Certification, Texas Association for School Bus Technicians Certification, Medium/Heavy Duty Truck equivalents T1–T6, School Bus S-series (S1–S7) certifications, 5 years supervisory experience, Texas School Bus Driver Certification, Texas Commission on Environmental Quality (TCEQ) Stage II Vapor Recovery Certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Overview The Assistant Director of Transportation Fleet Services will provide leadership and operational oversight for district fleet services, including acquisition, maintenance, safety, compliance, and lifecycle management of school buses and white-fleet vehicles. The Assistant Director will partner with transportation centers/shops to ensure safe, efficient, and customer-focused service that supports student transportation across the District. Position Description Essential Duties and Responsibilities Fleet Maintenance, Operations & Safety Leads the district’s fleet maintenance program for all buses and white-fleet vehicles; standardizes shop procedures and methods across transportation centers. Ensures shops are adequately staffed and equipped; assigns and oversees work for shop foremen, assistant foremen, parts technicians, and body shops in coordination with area leadership. Implements and monitor quality control, preventive maintenance schedules, and timely work completion. Maintains a safe shop environment; enforces established safety procedures/techniques (e.g., lifting, climbing); models safety culture. Operates district vehicles and transports students when needed to support operations. Procurement, Budget & Asset Lifecycle Management Approves purchases for fleet services in alignment with district purchasing guidelines. Assists with development and management of the operating budget; justifies expenditures and monitors cost controls. Develops specifications and makes recommendations for bids and service contracts; prepares supporting documentation for buses, shop equipment, fuel, and related services. People Leadership, Training & Performance Works collaboratively with center Area Directors/Assistant Directors to ensure staffing alignment and operational coverage. Makes recommendations regarding hiring, placement, transfer, retention, and dismissal of shop personnel. Creates, maintains, and schedules continuing training for shop staff; contributes to new-hire onboarding/orientation for all shop personnel. Sets expectations for customer service, punctuality, reliability, and professional conduct. Compliance, Reporting & Policy Implementation Compiles, maintains, and files all required reports and records. Interprets, applies, and ensures compliance with laws, regulations, guidelines, and policies related to transportation of students and staff. Supports the development, evaluation, and enforcement of transportation policies, procedures, and guidelines. Safeguards confidentiality related to students and employees. Stakeholder Service, Communication & Collaboration Provides responsive service and clear communication to campuses, departments, parents, vendors, and community partners to ensure a positive customer experience. Participates in staff development and district initiatives; models professionalism and collaborative problem-solving. Supports district and department priorities through strong work ethic and reliable attendance. Supervisory Responsibilities Supervises, manages, and leads the Fleet Services Specialist, Parts Manager, body shop operations, and assists in the supervision of shop personnel at transportation centers. Interviews and performs evaluations of assigned personnel Qualification Requirements To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. High School diploma or GED required Texas Association for Pupil Transportation Certification (TAPT) or Texas Association for School Bus Technicians Certification, preferred Possess at least eight (8) Automotive Service Excellence (ASE) certifications A1–A8 or Medium/Heavy Duty Truck equivalents T1–T6 or School Bus S-series (S1–S7) preferred; or demonstrate proficiency in these areas Valid Driver's license with CDL Certification Class A with Passenger (P) and School Bus (S) endorsements, or ability to obtain within 45 days of employment Texas School Bus Driver Certification preferred, or required to obtain within six (6) months of employment Texas Commission on Environmental Quality (TCEQ) Stage II Vapor Recovery Certification preferred, or required to obtain within 45 days of employment Minimum of 2 years experience as a heavy-duty truck or school bus mechanic, required Minimum of 4 years vehicle repair and maintenance procedures experience, required Minimum of 5 years supervisory experience over a large fleet environment, preferred Advanced knowledge of fleet maintenance programs, shop operations, and Microsoft applications. Demonstrated experience in personnel recruitment and hiring. Proficient with calculators and personal computers. Strong interpersonal and communication skills for effective interaction with diverse employee groups, administrators, vendors, and community members. Knowledge of safety practices, quality control, preventive maintenance, and applicable transportation laws and regulations. Physical Requirements/Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms. The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress. TEXAS-HOUSTON", "summaryDescription" : "Assistant Director of Transportation Fleet Services. Skills: Fleet maintenance, Shop operations, Vehicle lifecycle management. Lead fleet maintenance program. Standardize shop procedures", "createdAt" : "2026-06-14T06:51:46.253", "lastUpdated" : "2026-06-15T06:52:47.747", "ingestTimestamp" : "2026-06-14T06:51:46.253", "mongoId" : "69fb5f5d4c40e2acd191fba9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 125500, "salaryAnnualMax" : 188500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Vehicle repair", "Maintenance procedures", "Fleet management", "Leadership", "Interpersonal skills", "Communication skills", "Fleet maintenance", "Shop operations", "Vehicle lifecycle management", "Personnel recruitment", "Hiring", "Quality control", "Preventive maintenance", "School bus maintenance", "White-fleet vehicles", "Fleet services", "Transportation laws", "Transportation regulations", "Transportation policies", "Automotive Service Excellence (ASE) certifications A1–A8", "Medium/Heavy Duty Truck equivalents T1–T6", "School Bus S-series (S1–S7)", "CDL Certification Class A", "CDL Passenger (P) endorsement", "CDL School Bus (S) endorsement", "Texas Association for Pupil Transportation Certification", "Texas Association for School Bus Technicians Certification", "Texas School Bus Driver Certification", "Texas Commission on Environmental Quality (TCEQ) Stage II Vapor Recovery Certification", "Calculators", "Personal computers" ], "skillCount" : 31, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.6666667, "_score" : 429.62088, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305638f292fd229cf2605b", "title" : "Assistant Director for Student Disability Services - Disability Access Consultant", "company" : "Cornell University", "industry" : "Education", "salary" : { "min" : 72209.0, "max" : 80619.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T11:49:39.006", "fingerprint" : "47ecb90dad286a40d207020a5882428f6d4674308593a621fd371a9cb4fdaaa8", "source" : "workday", "language" : "en", "applyUrl" : "https://cornell.wd1.myworkdayjobs.com/CornellCareerPage/job/Ithaca-Main-Campus/Assistant-Director-for-Student-Disability-Services---Disability-Access-Consultant_WDR-00059205-1", "externalId" : "WDR-00059205", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Case management", "Disability law", "Case law", "Best practices" ], "hardSkillsList" : [ "Disability documentation", "Accommodation implementation" ], "hardSkills" : [ { "name" : "Disability documentation", "level" : "intermediate" }, { "name" : "Accommodation implementation", "level" : "intermediate" } ], "majorSkills" : "Disability access, Student accommodations, Disability law, Case law", "majorSkillsList" : [ "Disability access", "Student accommodations", "Disability law", "Case law" ], "coreResponsibilities" : "Receive applications for disability accommodations, Make determinations of appropriate disability accommodations, Hear from the student, Review supporting documentation, Ensure appropriate accommodations are implemented, Make arrangements for student accommodation access, Use a Civil Rights for Social Justice model, Engage with understanding of intersectionality, Engage with students lived experience, Participate in the interactive process, Create Access for disabled students, Communicate about disability identity, Communicate about mental health, Help communities become more welcoming, Collaborate with a variety of stakeholders, Build and maintain trusting relationships, Foster a culture of belonging, Foster a healthy work environment, Communicate cooperatively, Communicate collaboratively, Communicate openly, Show respect, Show compassion, Engage and support others, Speak up when others are excluded, Support work/life integration", "teamCollaboration" : "Collaborate with faculty; Collaborate with staff; Collaborate with students; Collaborate with stakeholders; Build trusting relationships", "projectManagementSkills" : [ "Planning", "Organizational skills", "Multi-tasking" ], "domainKnowledge" : "Disability laws; Case law; Disability equity; Disability inclusion; Disability justice principles; Student accommodations; Higher education; Intersectionality; Universal design", "domainList" : [ "disability-laws", "case-law", "disability-equity", "disability-inclusion", "disability-justice-principles", "student-accommodations", "higher-education", "intersectionality", "universal-design" ], "domainSpecificKnowledge" : [ "Disability laws", "Case law", "Disability equity", "Disability inclusion", "Disability justice principles", "Student accommodations", "Higher education", "Intersectionality", "Universal design" ], "communicationSkills" : "Written communication; Oral communication; Interpersonal communication", "documentationSkills" : "Disability documentation", "problemSolvingSkills" : "Reasoning", "outcomesObjectives" : "Ensure all aspects of student life are accessible; Ensure all aspects of student life are equitable; Ensure all aspects of student life are inclusive", "qualificationsBasic" : "Bachelor's degree and 2 to 4 years relevant experience or equivalent combination, Superb interpersonal and communication skills (written and oral), Familiarity with disability accommodations in higher education, Knowledge of federal and state disability laws (including case law)", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellbeing, connection and belonging, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad. Cornell Health's more than 200 employees collaborate to provide integrated and culturally sensitive mental health, medical, health promotion, public health, student accommodations, and occupational medicine care and services. Dually focused on holistic health of Cornell students and well-being of the larger campus community, the unit supports readiness to learn, to participate fully in the Cornell experience, and to achieve academic, work, and life success. Cornell Health is nationally recognized for innovation and leadership, and is committed to an ongoing journey toward integrated, cost-effective, and community-based services and campus health initiatives. Student Disability Services (SDS) works in partnership with Cornell faculty, staff, and students to ensure that all aspects of student life are accessible, equitable, and inclusive of individuals with disabilities. SDS establishes and disseminates criteria for disability services, meets with students to discuss access needs, receives and stores confidential disability documentation to support a student's eligibility for disability services and accommodations, collaborates with faculty and staff regarding essential course and/or program requirements and appropriate reasonable accommodations. SDS provides campus leadership of diversity efforts that promote disability equity and inclusion. The Assistant Director, Disability Access Consultant receives applications for disability accommodations from students, and makes determinations of appropriate disability accommodations after hearing from the student and reviewing all supporting documentation (approximately 1,500 students/year). This process relies on their knowledge of disability laws and case law, which are used in conjunction with emerging best practices in the field. The role is responsible for ensuring appropriate accommodations are implemented and making arrangements for student accommodation access, which is critical to the mission of Student Disability Services and university compliance in this area. The Disability Access Consultant will use a Civil Rights for Social Justice model by engaging with the understanding of intersectionality and the students lived experience being a part of the interactive process. _**Success Factors:**_ * Passionate about creating Access instead of providing Accommodations for disabled students to participate in a university setting, with the understanding that determining accommodation is a part of the work but universal design for access is the goal. * Demonstrated ability to communicate about disability identity and mental health to help communities become more welcoming to disabled students, and to collaborate with a variety of stakeholders through building and maintaining strong and trusting relationships. * Exceptional interpersonal, communication, planning, reasoning, and organizational skills, with an ability to multi-task in a fast-paced, high-volume environment while being a team player. * A strong commitment to disability justice principles in sensitive and high stakes situations, consistent with Student Disability Services practices in support of the University policies and procedures. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. **Note** : Visa sponsorship is not available for this position. **Required Qualifications** * Bachelor’s degree and 2 to 4 years relevant experience or equivalent combination * Possess superb interpersonal and communication skills (written and oral). * Familiarity with disability accommodations in higher education * Knowledge of federal and state disability laws (including case law) * Passionate about working with disabled student populations * Proficiency with Microsoft Office applications * Ability to quickly learn new processes and software * Experience working directly with people from various socioeconomic backgrounds. **Preferred Qualifications** * Master’s degree in disability services, accessibility, assistive technology, education, or related field * Prior experience working with disabled students in higher education * Prior experience determining disability accommodations in higher education * Knowledge of Cornell programs and services _**University Job Title:**_ Coord Program II _**Job Family:**_ Student Services _**Level:**_ F _**Pay Rate Type:**_ Salary _**Pay Range:**_ $72,209.00 - $80,619.00 _**Remote Option Availability:**_ Onsite _**Company:**_ Endowed _**Contact Name:**_ Shallena Cunningham _**Contact Email:**_ sdc93@cornell.edu **Job Titles and Pay Ranges:** **Non-Union Positions** Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: * Prior relevant work or industry experience * Education level to the extent education is relevant to the position * Unique applicable skills * Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see [Career Navigator](https://hr.cornell.edu/career-navigator). **Union Positions** The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see [Union Pay Rates](https://hr.cornell.edu/union-pay-ranges-cornell). **Current Employees:** If you currently work at Cornell University, please exit this website and log in to [Workday](https://www.myworkday.com/cornell/d/home.htmld) using your Net ID and password. Select the Career icon on your **_Home_** dashboard to view jobs at Cornell. **Online Submission Guidelines** : Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit [How We Hire](https://hr.cornell.edu/jobs/how-we-hire) on the HR website. **Employment Assistance:** For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [mycareer@cornell.edu](mailto:mycareer@cornell.edu). If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at [accommodations@cornell.edu](mailto:accommodations@cornell.edu). Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [mycareer@cornell.edu](mailto:mycareer@cornell.edu). **Notice to Applicants:** Please read the required Notice to Applicants statement by [**clicking here**](https://hr.cornell.edu/important-notice-applicants). This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. **EEO Statement:** Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2026-06-15", "summaryDescription" : "Assistant Director for Student Disability Services - Disability Access Consultant at Cornell University. Skills: Disability access, Student accommodations, Disability law, Case law. Receive applications for disability accommodations. Make determinations of appropriate disability accommodations", "postedDate" : "2026-06-16T03:55:05.112", "createdAt" : "2026-06-16T03:55:05.050", "lastUpdated" : "2026-06-16T11:49:39.006", "ingestTimestamp" : "2026-06-16T03:55:05.050", "mongoId" : "6a305638f292fd229cf2605b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://cornell.wd1.myworkdayjobs.com/CornellCareerPage/job/Ithaca-Main-Campus/Assistant-Director-for-Student-Disability-Services---Disability-Access-Consultant_WDR-00059205-1", "salaryAnnualMin" : 72209, "salaryAnnualMax" : 80619, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Disability documentation", "Accommodation implementation", "Disability access", "Student accommodations", "Disability law", "Case law", "Case management", "Best practices", "Planning", "Organizational skills", "Multi-tasking", "Disability laws", "Disability equity", "Disability inclusion", "Disability justice principles", "Higher education", "Intersectionality", "Universal design" ], "skillCount" : 18, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "executive", "dataQualityScore" : 1.0, "_score" : 426.9294, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9fe674d8ee00a09a0cbf", "title" : "Director of Support", "company" : "Boom", "industry" : "GTM", "salary" : { "min" : 110000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Austin Texas", "locations" : [ "Austin Texas" ], "timestamp" : "2026-06-15T03:22:49.590", "fingerprint" : "6fcfeaa7afc117cc13e9fefe8d1ed619ce694d759ea5ccc5e109433ad9ee0836", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/boom/7b1c6bac-1bcc-4bb0-888b-2412c6c7a789/application", "externalId" : "7b1c6bac-1bcc-4bb0-888b-2412c6c7a789", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI-assisted resolution", "professionalSkills" : [ "Customer service", "Customer retention", "Customer satisfaction", "Value realization", "Applicant underwriting", "Rent payment reporting", "Rent reporting", "Product integrations", "Customer relationships", "Support strategy", "Support metrics", "Support execution", "Customer experience", "Customer segments", "Product development", "Engineering improvements", "Client onboarding", "Vendor assessments" ], "hardSkillsList" : [ "Support metrics monitoring", "SLA management", "CSAT management", "Time-to-resolution management", "First-response time management", "Contact rate management" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Support metrics monitoring", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "CSAT management", "level" : "intermediate" }, { "name" : "Time-to-resolution management", "level" : "intermediate" }, { "name" : "First-response time management", "level" : "intermediate" }, { "name" : "Contact rate management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support leadership, Support operations management, Customer experience strategy, Customer advocacy", "majorSkillsList" : [ "Customer support leadership", "Support operations management", "Customer experience strategy", "Customer advocacy" ], "coreResponsibilities" : "Lead support team, Set priorities, Coach team, Onboard new talent, Manage internal training, Serve as escalation point, Manage support Jira tickets, Handle complex inquiries, Unblock issues, Execute save strategies, Handle technical issues, Maintain 24/7 coverage, Manage support delivery, Evolve support delivery, Monitor support metrics, Improve SLAs, Improve CSAT, Improve time-to-resolution, Improve first-response time, Improve contact rate, Report on metrics, Drive change for customers, Rethink support provision, Improve AI-assisted resolution, Build proactive support, Implement in-product help, Execute tiered escalation, Run help center, Keep help center current, Launch new support channels, Launch new support formats, Understand top support issues, Translate issues to tickets, Partner with CS team, Support CS on onboarding, Support CS on ongoing support, Lead strategic projects, Implement new platforms, Implement new tooling, Run vendor assessments, Stand up support for new products", "teamCollaboration" : "Partner with Customer Success; Partner with Product; Partner with Engineering", "projectManagementSkills" : [ "Strategic projects" ], "domainKnowledge" : "PropTech; FinTech; Regulated consumer environment", "domainList" : [ "proptech", "fintech", "regulated-consumer-environment" ], "domainSpecificKnowledge" : [ "PropTech", "FinTech", "Regulated consumer environment" ], "toolProficiency" : [ "Jira", "Intercom", "Zendesk", "Hubspot", "Pylon" ], "communicationSkills" : "Translate customer needs; Handle escalations; Handle inquiries", "documentationSkills" : "Help center maintenance", "continuousLearning" : "Company-sponsored training; Development opportunities", "innovationCreativity" : "Rethink how Boom provides support; Improve existing AI-assisted resolution; Build proactive support; In-product help", "problemSolvingSkills" : "Troubleshoot technical issues; Resolve customer issues", "specialRequirements" : "Schedule flexibility for escalations, Handle 24/7 support escalations", "outcomesObjectives" : "Improve SLAs; Improve CSAT; Improve time-to-resolution; Improve first-response time; Improve contact rate; Drive change for end customers; Faster resolution; Higher satisfaction", "qualificationsBasic" : "5+ years customer support, 3+ years leading support teams, Experience supporting multiple customer types, Experience implementing support platform, Experience leading strategic projects, Written and verbal communication skills", "qualificationsPreferred" : "Experience at high-growth startup, Intercom / Fin experience preferred, Experience in PropTech, Experience in fintech, Experience in regulated consumer environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT THE JOB OUR MISSION Boom https://www.boompay.app/ is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder Rob Whiting https://www.linkedin.com/in/robwhiting/ (ex-BCG, Rubicon). It’s backed by investors such as Starting Line https://www.startingline.vc/, Clocktower Ventures https://www.clocktowerventures.com/, Mischief VC https://www.mischief.xyz/ (CEO of Plaid Zach Perret’s fund), Gilgamesh Ventures https://www.gilgameshvc.com/ (Petal co-founders), and angels such as William Hockey (CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by Inman https://www.inman.com/2023/10/30/new-boom-api-to-scale-reporting-of-tenant-payments-to-credit-bureaus/, Business Insider https://www.businessinsider.com/boom-pitch-deck-fintech-credit-builder-seed-2023-6, HousingWire https://www.housingwire.com/articles/rent-reporting-platform-boom-raises-4-5m-in-seed-round/, and more. OPPORTUNITY The Director of Support is the US point person for Boom’s support function and the leader responsible for evolving how Boom shows up for every customer it serves – applicants, renters, and property managers. You’ll own the strategy, the metrics, and the day-to-day execution of a function that touches every product (BoomScreen, BoomReport, the Boom App, and the Boom Platform) and every customer segment. You’ll lead a US-based support team, serve as the escalation point for our offshore operations team in the Philippines, and partner closely with Customer Success, Product, and Engineering to turn support from a cost center into a competitive advantage. WHAT YOU’LL DO - Lead the support team. Serve as the US point person for the existing support team of ~25. This includes setting priorities, coaching the team, onboarding new talent, and raising the bar on quality and speed to provide strong customer service. Additionally, manage internal training for new and existing products. - Serve as the escalation point for customer issues. Roll up sleeves and work daily alongside Boom’s offshore operations team in the Philippines to manage support Jira tickets, handle complex customer inquiries, unblock issues, execute save strategies, handle technical issues, and maintain 24/7 coverage. - Own the customer experience and channels across segments. Manage and evolve how support is delivered to applicants, renters, and B2B (property managers) customers, recognizing each segment has different needs, expectations, and SLAs. - Own the metrics. Monitor and continuously improve SLAs, CSAT, time-to-resolution, first-response time, contact rate, and other key support metrics. Manage and report out on priority metrics using Boom’s support dashboard and use them to drive change for the end customers. - Rethink how Boom provides support. Bring a point of view on what world-class support looks like in 2026 (e.g. improve existing AI-assisted resolution, build proactive support, in-product help, and execute a tiered escalation model for cross-team support. - Run the help center. Keep Boom’s help center current, comprehensive, and digestible. Identify and launch new support channels and formats that drive faster resolution and higher satisfaction. - Be the voice of the customer. Understand the top support issues and topics across products and segments, and translate them into priorities and tickets for Product and Engineering to improve the product. - Partner with Customer Success. Support the CS team on client onboarding and ongoing support to ensure onboarding and ongoing support transitions feel a unified Boom experience. - Lead strategic projects. Own the major initiatives in the support domain: implementing new platforms and tooling, running vendor assessments, and standing up support for new Boom products as they launch. WHAT YOU’LL NEED - Minimum 5+ years in customer support, with 3+ years leading and managing support teams, ideally including offshore or globally distributed teams - Track record of owning and improving the full set of support metrics (SLA, CSAT, time-to-resolution, handling time) - Experience supporting multiple customer types (consumer and B2B) is strongly preferred - Experience at at high-growth startup is preferred, with emphasis on experience in the Customer Support / Customer Operations / Technical Support domains - Hands-on experience implementing and/ or managing a modern support platform (Multi-channel, including help center / KB platforms such as Intercom, Zendesk, Hubspot, Pylon, or similar). Intercom / Fin experience is preferred - Experience leading strategic projects (This role with include implementing support ticketing, AI-assisted support, and further building out customer support analytics) - Strong written and verbal communication; able to translate customer needs into clear Jira tickets and handle customer escalations and inquiries directly - Schedule flexibility to handle escalations as needed, given Boom provides 24/7 support - Experience in PropTech, fintech, or a regulated consumer environment is a plus - Based in (or willing to relocate to) Austin, TX; Boom is an in-office company BENEFITS OF WORKING AT BOOM - Competitive salary with stock options - Full healthcare coverage (health, dental, vision) including 50% coverage for dependents - 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it) - Company-issued laptop/MacBook - Company-sponsored training & development - Regular off-sites, retreats, and other company-sponsored events and travel opportunities", "summaryDescription" : "Director of Support at Boom. Skills: Customer support leadership, Support operations management, Customer experience strategy, Customer advocacy. Lead support team. Set priorities", "createdAt" : "2026-06-13T21:32:35.308", "lastUpdated" : "2026-06-15T03:22:49.590", "ingestTimestamp" : "2026-06-13T21:32:35.308", "mongoId" : "6a2c9fe674d8ee00a09a0cbf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 110000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Support metrics monitoring", "SLA management", "CSAT management", "Time-to-resolution management", "First-response time management", "Contact rate management", "Leadership", "Customer support leadership", "Support operations management", "Customer experience strategy", "Customer advocacy", "Customer service", "Customer retention", "Customer satisfaction", "Value realization", "Applicant underwriting", "Rent payment reporting", "Rent reporting", "Product integrations", "Customer relationships", "Support strategy", "Support metrics", "Support execution", "Customer experience", "Customer segments", "Product development", "Engineering improvements", "Client onboarding", "Vendor assessments", "Strategic projects", "PropTech", "FinTech", "Regulated consumer environment", "Jira", "Intercom", "Zendesk", "Hubspot", "Pylon" ], "skillCount" : 38, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 426.0303, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305a81f292fd229cf51e4f", "title" : "Director of Memory Care Services", "industry" : "Healthcare", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Memory Care Services in Andover, United States, adjusted for seniority and healthcare industry." }, "location" : "Andover, MN", "locations" : [ "Andover, MN" ], "timestamp" : "2026-06-16T07:37:24.697", "fingerprint" : "12ddb30a30382e3f2da3a521165ab80ff80c15d9fe455f47294d932c814b6ddd", "source" : "jazzhr", "language" : "en", "externalId" : "wUsXKX9Foo", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Andover", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.2332985,-93.2913405" } ], "locationText" : "Andover, Minnesota, United States", "experienceLevel" : "Director", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Director of Memory Care Services", "createdAt" : "2026-06-15T22:23:43.155", "lastUpdated" : "2026-06-16T07:37:24.697", "ingestTimestamp" : "2026-06-15T22:23:43.155", "mongoId" : "6a305a81f292fd229cf51e4f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.44444445, "_score" : 424.8753, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2ca36274d8ee00a09ab857", "title" : "Director of Resident and Family Services (MSW)", "company" : "Silverado", "industry" : "Healthcare", "salary" : { "min" : 85000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Berkeley, CA", "locations" : [ "Berkeley", "CA" ], "timestamp" : "2026-06-15T08:47:42.772", "fingerprint" : "ede52170b16fc58cf617c2a587dfb454c6b77c7c40abb45f3bc847d45e8bedd2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/silverado/jobs/5162230007", "externalId" : "5162230007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berkeley", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.8708393,-122.2728630" } ], "locationText" : "Berkeley, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 1, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Talent management", "Employee relations", "HR processes", "Organizational development", "Care coordination" ], "hardSkillsList" : [ "Psychosocial support", "Interviewing", "Hiring", "Performance evaluations", "Continuing education" ], "softSkillsList" : [ "Compassionate leadership", "Advocacy" ], "hardSkills" : [ { "name" : "Psychosocial support", "level" : "intermediate" }, { "name" : "Interviewing", "level" : "intermediate" }, { "name" : "Hiring", "level" : "intermediate" }, { "name" : "Performance evaluations", "level" : "intermediate" }, { "name" : "Continuing education", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Compassionate leadership" }, { "name" : "Advocacy" } ], "majorSkills" : "Memory care, Dementia care, Resident services, Family services", "majorSkillsList" : [ "Memory care", "Dementia care", "Resident services", "Family services" ], "coreResponsibilities" : "Support residents and families, Promote the community, Assist with interviewing, Assist with hiring, Assist with performance evaluations, Maintain continuing education, Participate in in-services, Participate in staff meetings, Participate in case conferences, Perform other related duties", "teamCollaboration" : "Collaborate across departments", "domainKnowledge" : "Memory care; Dementia; Neurodegenerative conditions; Aging", "domainList" : [ "memory-care", "dementia", "neurodegenerative-conditions", "aging" ], "domainSpecificKnowledge" : [ "Memory care", "Dementia", "Neurodegenerative conditions", "Aging" ], "continuousLearning" : "Academic studies; Seminars; Workshops; Tuition reimbursement; Professional development assistance", "specialRequirements" : "Lifting up to 50 lbs, Work outside of regular hours, Comfortable working with animals, TB testing", "qualificationsBasic" : "Master's degree in Social Work, 1 year of experience, Valid driver's license, Clean driving record, Reliable transportation", "qualificationsPreferred" : "Experience supporting individuals with memory impairment, Experience supporting families with memory impairment, Professional experience with memory impairment organizations, Volunteer experience with memory impairment organizations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Silverado Berkeley, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities. We’re hiring a Director of Resident and Family Services (MSW) – a compassionate and knowledgeable leader who supports residents and families through the emotional and psychosocial aspects of aging and dementia. Be a difference-maker with a memory care leader! You’re a social worker with a heart for service and a deep understanding of memory care. You thrive in emotionally complex situations, advocate for residents and families, and collaborate across departments to enhance quality of life. What You’ll Be Doing: Support residents and families in understanding and coping with the psychosocial challenges of aging and dementia Promote the community to civic and memory impairment-related groups, reflecting Silverado’s mission and quality of care Assist with interviewing, hiring, and performance evaluations of team members under your supervision Maintain continuing education through academic studies, seminars, and workshops Participate in in-services, staff meetings, and case conferences Perform other related duties as assigned Qualifications: Master’s degree in Social Work required Minimum 1 year of experience working with older adults Experience supporting individuals with memory impairment and their families highly desirable Professional or volunteer experience with memory impairment organizations helpful Valid driver’s license and clean driving record required Reliable transportation to meet attendance and outreach needs Active role: walking, bending, lifting (up to 50 lbs.) Comfortable working in an environment with animals and pets May be required to work outside of regular hours depending on business needs Why Choose Silverado? Fortune Magazine Best Workplace in Aging Services™ – ranked #6 nationwide Certified Great Place to Work® – seven consecutive years Paid training and strong internal mobility Schedule: Tuesday - Saturday #LI-TF1 Anticipated pay range $85,000—$95,000 USD Silverado offers the following benefits to eligible employees: 401(k) matching Health, Dental and Vision Insurance Flexible Spending Account (FSA) Paid time off Tuition reimbursement and professional development assistance Referral program Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs! * Silverado does not accept candidates from outside recruiters or agencies for this role. * California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law. To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable). Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security EOE/M/F/D/V", "summaryDescription" : "Director of Resident and Family Services (MSW) at Silverado. Skills: Memory care, Dementia care, Resident services, Family services. Support residents and families. Promote the community", "postedDate" : "2026-06-14T09:12:00.982", "createdAt" : "2026-06-14T09:12:00.982", "lastUpdated" : "2026-06-15T08:47:42.772", "ingestTimestamp" : "2026-06-14T09:12:00.982", "mongoId" : "6a2ca36274d8ee00a09ab857", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 95000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Psychosocial support", "Interviewing", "Hiring", "Performance evaluations", "Continuing education", "Compassionate leadership", "Advocacy", "Memory care", "Dementia care", "Resident services", "Family services", "Talent management", "Employee relations", "HR processes", "Organizational development", "Care coordination", "Dementia", "Neurodegenerative conditions", "Aging" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 418.884, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a309254f292fd229c0c2633", "title" : "Cocktail Server Model - Seasonal - VIP/Resort Pools", "company" : "Wynn Resorts", "industry" : "Gambling And Casinos", "salary" : { "min" : 40000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level hospitality roles in Las Vegas, adjusted for part-time seasonal employment and the specific company." }, "location" : "Las Vegas, NV, United States", "locations" : [ "Las Vegas", "NV", "United States" ], "timestamp" : "2026-06-16T11:13:20.016", "fingerprint" : "1be3cd5c371eb7005cb78fc0ee12b585a32204a80dcd072ce825273dfa4377ea", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WynnResorts/744000132298199-cocktail-server-model-seasonal-vip-resort-pools", "externalId" : "744000132298199", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Las Vegas", "state" : "Nevada", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1674263,-115.1484131" } ], "locationText" : "Las Vegas, Nevada, United States", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Customer service" ], "majorSkills" : "Cocktail service, Customer service", "majorSkillsList" : [ "Cocktail service", "Customer service" ], "coreResponsibilities" : "Greet guests warmly, Take beverage orders accurately, Serve cocktails and other beverages, Maintain cleanliness of bar and service areas, Handle cash and credit card transactions, Ensure guest satisfaction, Adhere to responsible alcohol service guidelines", "domainKnowledge" : "Resort pool operations", "domainList" : [ "resort-pool-operations" ], "domainSpecificKnowledge" : [ "Resort pool operations" ], "qualificationsBasic" : "1 year experience in customer service", "qualificationsPreferred" : "Previous cocktail serving experience preferred, Previous resort pool experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As the Seasonal Cocktail Server Model for the VIP Pool and Resort Pools, your role will include: * Responsible for providing quality guest service, serving beverages, food and amenities in all areas of the pools and cabanas, and handling cash and credit transactions at the point of sales system. * The Cocktail Server/Model participates in in-house modeling programs, special casino events, banquet service functions, and performs model/presenter tasks at Wynn Las Vegas events. * This is a seasonal position, and you may be released at the end of the season. ## Qualifications * Must be able to communicate in English with guests and co-workers. * Candidates must have a strong knowledge of spirits, wine, champagne, mixed cocktails; experience in European bottle service preferred but not required. * Requires a minimum of 1-year work experience in a high-volume beverage or nightclub setting; previous model/presenter experience preferred but not required. * Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times. * Candidates must be 21 years of age or over. * Requires the ability to work within a team environment. ## Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.", "summaryDescription" : "Cocktail Server Model - Seasonal - VIP/Resort Pools at Wynn Resorts. Skills: Cocktail service, Customer service. Greet guests warmly. Take beverage orders accurately", "postedDate" : "2026-06-15T23:39:17.000", "createdAt" : "2026-06-16T03:33:17.594", "lastUpdated" : "2026-06-16T11:13:20.016", "ingestTimestamp" : "2026-06-16T03:33:17.594", "mongoId" : "6a309254f292fd229c0c2633", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 40000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Cocktail service", "Customer service", "Resort pool operations" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 412.73087, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30538ff292fd229cf137df", "title" : "Creative Services Director", "company" : "CD PROJEKT RED", "industry" : "Entertainment", "salary" : { "min" : 44600.0, "max" : 61400.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : false }, "location" : "Warsaw, Masovian Voivodeship, Poland", "locations" : [ "Warsaw", "Masovian Voivodeship", "Poland" ], "timestamp" : "2026-06-16T07:37:34.413", "fingerprint" : "d98b61df6d70d5427c0c394ba41cf58896c6597d0cb359da04fdcc2e9aa5a3ae", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/CDPROJEKTRED/744000132172241-creative-services-director", "externalId" : "744000132172241", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Warsaw", "state" : "Masovian Voivodeship", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.2333742,21.0711489" } ], "locationText" : "Warsaw, Masovian Voivodeship, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Creative asset creation", "Content creation", "Stakeholder management", "Workflow optimization", "Resource allocation", "Workforce planning", "Budget planning" ], "hardSkillsList" : [ "Creative direction", "Priority management", "Quality assurance", "Brief development", "Delivery planning" ], "softSkillsList" : [ "Leadership", "Coaching", "Mentoring" ], "hardSkills" : [ { "name" : "Creative direction", "level" : "intermediate" }, { "name" : "Priority management", "level" : "intermediate" }, { "name" : "Quality assurance", "level" : "intermediate" }, { "name" : "Brief development", "level" : "intermediate" }, { "name" : "Delivery planning", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Coaching" }, { "name" : "Mentoring" } ], "majorSkills" : "Creative services leadership, Team development, Operational modeling, Quality standards", "majorSkillsList" : [ "Creative services leadership", "Team development", "Operational modeling", "Quality standards" ], "coreResponsibilities" : "Lead creative services function, Develop creative services function, Set operating model for studio, Partner with teams defining creative quality, Work closely with production leadership, Ensure creative work is well-planned, Ensure creative work is resourced, Ensure creative work is delivered on time, Support multi-project environment, Translate stakeholder needs into priorities, Translate stakeholder needs into briefs, Translate stakeholder needs into delivery plans, Ensure artistic output meets standards, Ensure artistic output is on-brand, Raise quality of creative deliverables, Set clear standards, Strengthen feedback processes, Strengthen review processes, Bring clarity to creative needs, Bring structure to creative needs, Bring alignment to creative needs, Lead creative services team, Develop creative services team, Support creative services team, Set clear direction for team, Set goals for team, Set expectations for team, Set accountability for team, Build collaborative team environment, Build high-performing team environment, Build inclusive team environment, Manage team structure, Manage team capabilities, Manage workforce planning, Manage hiring, Manage succession planning, Manage resource allocation, Manage external creative partners, Manage freelancers, Manage vendors, Manage agencies, Plan creative services budget, Identify opportunities to improve tools, Identify opportunities to improve workflows, Identify opportunities to improve work quality, Identify opportunities to improve collaboration models, Identify opportunities to improve ways of working", "teamCollaboration" : "Partner with Brand Director; Collaborate with production leadership; Work with diverse stakeholders; Work with external partners", "projectManagementSkills" : [ "Priority alignment", "Production plans", "Delivery plans" ], "domainKnowledge" : "Story-driven RPGs; Game marketing; Entertainment marketing; IP-led creative", "domainList" : [ "story-driven-rpgs", "game-marketing", "entertainment-marketing", "ip-led-creative" ], "domainSpecificKnowledge" : [ "Story-driven RPGs", "Game marketing", "Entertainment marketing", "IP-led creative" ], "communicationSkills" : "Investor relations; Internal communications; Employer branding", "continuousLearning" : "Workshops; Trainings; Lectures; Courses; Online tutorials; E-learning classes", "problemSolvingSkills" : "Structure to complexity; Manage competing priorities; Improve delivery quality", "qualificationsBasic" : "Significant experience in similar role, Experience leading multidisciplinary creative teams, Proven ability to translate strategies into briefs, Understanding of game marketing", "qualificationsPreferred" : "Experience within gaming, Experience within entertainment, Experience within a global studio, Experience within a publisher, Experience within large-scale creative organization, Experience across static formats, Experience across video formats, Experience across digital formats, Experience across social formats, Experience across in-game formats, Experience across campaign formats, Experience with entertainment marketing, Experience with IP-led creative", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our [YouTube channel](https://www.youtube.com/CDPRED) and [Beyond the Game Blog](https://www.cdprojektred.com/en/blog) where we share behind-the-scenes insights and stories direct from our team members! CD PROJEKT RED is looking for a Creative Services Director to lead our internal creative services function - a multidisciplinary team responsible for turning studio and IP-related brand and communication strategies into high-quality creative assets and content. In this role, you will act as the leader of our internal creative studio, actively managing priorities and ensuring creative work is clearly prioritized, well-briefed, aligned with stakeholder needs and delivered on time to the expected quality bar across a broad range of static, video and in-game assets - from trailers, screenshots, key visuals and game capture to creative materials supporting employer branding, internal communications, investor relations and wider studio initiatives. You will work closely with the Brand Director and their team, who are responsible for defining the creative direction and communication needs for our brands and projects, helping translate their needs and goals into clear briefs, efficient workflows and high-quality creative deliverables across multiple projects - including AAA games, as well as external projects and other studio initiatives. We are looking for someone who can bring structure to complexity, manage competing priorities, improve delivery quality and create an environment where creative teams can do their best work. Daily responsibilities * Leading and developing CD PROJEKT RED’s internal creative services function, ensuring it operates as a trusted partner for teams across the studio. * Setting the operating model for the internal creative studio, including ways of working, intake, priority alignment with marketing and production plans, stakeholder collaboration, pathways for upskilling teams, quality standards and internal creative review processes. * Partnering with teams defining creative quality and communication needs for our brands and projects. * Working closely with production leadership to ensure creative work is well-planned, properly resourced and delivered on time, at the expected quality bar. * Ensuring the creative services function can effectively support a multi-project environment by translating diverse stakeholder needs into clear priorities, briefs and creative delivery plans across AAA games, external projects, IP-related initiatives, employer branding, internal communications, investor relations and other studio needs. * Ensuring the team’s artistic output is consistently up to CDPR quality standards, and on-brand. * Raising the quality of creative deliverables by setting clear standards, strengthening feedback and review processes, and ensuring teams have the skills and context they need to execute well. * Bringing clarity, structure and alignment to complex creative needs, especially where multiple projects, stakeholders or priorities overlap. * Leading, developing and supporting the Creative Services team by setting clear direction, goals, expectations and accountability, while ensuring alignment with business priorities. * Building a collaborative, high-performing and inclusive team environment through regular feedback, coaching, mentoring and development planning. * Managing team structure, capabilities and workforce planning, including hiring, succession planning, resource allocation and actions needed to maintain high standards of quality, effectiveness and engagement. * Managing and supporting relationships with external creative partners, freelancers, vendors or agencies where needed, in partnership with production leadership. * Long-term capability and budget planning for the creative services area. * Identifying opportunities to improve tools, workflows, creative work quality, collaboration models and ways of working across the internal creative studio. ## Qualifications * Significant experience in a similar role, ideally within gaming, entertainment, a global studio, publisher or another large-scale creative organization. * Experience leading multidisciplinary creative teams responsible for high-quality creative work across static, video, digital, social, in-game and campaign formats. * Proven ability to translate brand, creative or communication strategies into clear briefs, priorities, creative direction and high-quality deliverables. * Strong understanding of game marketing, entertainment marketing or IP-led creative work, including trailers, game capture, screenshots, key visuals, in-game assets and large-scale campaign deliverables. * Strong creative judgment and ability to maintain a high quality bar across multiple formats, stakeholders and business needs. * Experience setting up or improving operating models for creative services teams, including intake, prioritization, stakeholder collaboration, creative reviews and quality standards. * Experience working in a complex, multi-project environment, balancing several concurrent priorities, timelines, stakeholders and types of deliverables. * Ability to partner effectively with production leaders, producers or project managers on planning, capacity, delivery risks and execution needs. * Excellent stakeholder management skills, including the ability to understand needs, clarify priorities, build trust and align teams around creative delivery. * Experience working with external agencies, freelancers, production vendors or other creative partners. * Strong people leadership skills, with experience managing creative leads, managers or senior specialists across different disciplines. * Strong communication skills, with the ability to bring clarity, direction and alignment in a fast-moving environment. ## Additional Information Working mode In-office in a hybrid or full-time capacity in Warsaw, Poland. Relocation is required. Relocation Support * Relocation package – flight ticket, company apartment for your first month, relocating your pet, shipping your belongings — it’s all covered. * Relocation assistance — processing your legalization operations for you, assistance with finding residence, tax settlements — all you need to feel right at home is taken care of. * Polish lessons for foreign employees — and for your spouse or partner, too. Health & Well-Being * Private medical healthcare — a selection of medical plans with dental care and unlimited rehabilitation to choose from, which are also accessible for your partner and relatives. * Life insurance — comprehensive pension and insurance plans to protect you and your loved ones. * Annual screenings for cancer prevention covered by the company. * Psychological and psychiatrist care — free mental health support and various well-being initiatives. * Sports card — gain access to a wide number of sporting and fitness facilities across the city. * Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain. * RED Parents Network — support for working parents, including childcare benefits, and family-friendly events. * RED Summer Camp for Kids — a fun summer program for children aged 5–12, majoritively paid by the company. Perks & Professional Growth * A welcome pack filled with goodies — to help you feel right at home once you join the team. * Trainings, lectures, and courses — workshops and trainings for each employee, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn! * REDs have access to the cafeteria platform through which they can receive subscription benefits, additional medical packages or vouchers and codes to shops, cinemas, and public transport reimbursement. * Gifts for newborn rebels and regular chances to nab some cool swag! Social Activities & Life in the Office * Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio. * Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together. * Healthy selections — canteens. * Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world. * Sustainability is an ongoing commitment for us, and our campus has electric car charging points, green zones, and much more. [Read all about it on our Beyond the Game Blog](https://cdpred.ly/headquarters). * A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them. * An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes. * No dress-code — we like to keep it casual. Estimated pay range for this position: 44 600 - 61 400 PLN gross monthly. Final offers are dependent on job-related factors like experience and qualifications. This role may be eligible for a long term incentive program (option to purchase CDPR stock after the vesting period). Final offers are dependent on job-related factors like experience and qualifications. Type of contract: Employment Contract (\"Umowa o pracę\"). If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click [here](https://www.cdprojekt.com/en/esg/share-your-opinion/) to report them anonymously. #LI_hybrid", "summaryDescription" : "Creative Services Director at CD PROJEKT RED. Skills: Creative services leadership, Team development, Operational modeling, Quality standards. Lead creative services function. 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false, "workSiteFlexibility" : "Onsite", "rawDescription" : "To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. 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In this role, you will act as the leader of our internal creative studio, actively managing priorities and ensuring creative work is clearly prioritized, well-briefed, aligned with stakeholder needs and delivered on time to the expected quality bar across a broad range of static, video and in-game assets - from trailers, screenshots, key visuals and game capture to creative materials supporting employer branding, internal communications, investor relations and wider studio initiatives. You will work closely with the Brand Director and their team, who are responsible for defining the creative direction and communication needs for our brands and projects, helping translate their needs and goals into clear briefs, efficient workflows and high-quality creative deliverables across multiple projects - including AAA games, as well as external projects and other studio initiatives. We are looking for someone who can bring structure to complexity, manage competing priorities, improve delivery quality and create an environment where creative teams can do their best work. Daily responsibilities * Leading and developing CD PROJEKT RED’s internal creative services function, ensuring it operates as a trusted partner for teams across the studio. * Setting the operating model for the internal creative studio, including ways of working, intake, priority alignment with marketing and production plans, stakeholder collaboration, pathways for upskilling teams, quality standards and internal creative review processes. * Partnering with teams defining creative quality and communication needs for our brands and projects. * Working closely with production leadership to ensure creative work is well-planned, properly resourced and delivered on time, at the expected quality bar. * Ensuring the creative services function can effectively support a multi-project environment by translating diverse stakeholder needs into clear priorities, briefs and creative delivery plans across AAA games, external projects, IP-related initiatives, employer branding, internal communications, investor relations and other studio needs. * Ensuring the team’s artistic output is consistently up to CDPR quality standards, and on-brand. * Raising the quality of creative deliverables by setting clear standards, strengthening feedback and review processes, and ensuring teams have the skills and context they need to execute well. * Bringing clarity, structure and alignment to complex creative needs, especially where multiple projects, stakeholders or priorities overlap. * Leading, developing and supporting the Creative Services team by setting clear direction, goals, expectations and accountability, while ensuring alignment with business priorities. * Building a collaborative, high-performing and inclusive team environment through regular feedback, coaching, mentoring and development planning. * Managing team structure, capabilities and workforce planning, including hiring, succession planning, resource allocation and actions needed to maintain high standards of quality, effectiveness and engagement. * Managing and supporting relationships with external creative partners, freelancers, vendors or agencies where needed, in partnership with production leadership. * Long-term capability and budget planning for the creative services area. * Identifying opportunities to improve tools, workflows, creative work quality, collaboration models and ways of working across the internal creative studio. ## Qualifications * Significant experience in a similar role, ideally within gaming, entertainment, a global studio, publisher or another large-scale creative organization. * Experience leading multidisciplinary creative teams responsible for high-quality creative work across static, video, digital, social, in-game and campaign formats. * Proven ability to translate brand, creative or communication strategies into clear briefs, priorities, creative direction and high-quality deliverables. * Strong understanding of game marketing, entertainment marketing or IP-led creative work, including trailers, game capture, screenshots, key visuals, in-game assets and large-scale campaign deliverables. * Strong creative judgment and ability to maintain a high quality bar across multiple formats, stakeholders and business needs. * Experience setting up or improving operating models for creative services teams, including intake, prioritization, stakeholder collaboration, creative reviews and quality standards. * Experience working in a complex, multi-project environment, balancing several concurrent priorities, timelines, stakeholders and types of deliverables. * Ability to partner effectively with production leaders, producers or project managers on planning, capacity, delivery risks and execution needs. * Excellent stakeholder management skills, including the ability to understand needs, clarify priorities, build trust and align teams around creative delivery. * Experience working with external agencies, freelancers, production vendors or other creative partners. * Strong people leadership skills, with experience managing creative leads, managers or senior specialists across different disciplines. * Strong communication skills, with the ability to bring clarity, direction and alignment in a fast-moving environment. ## Additional Information Working mode In-office in a hybrid or full-time capacity in Warsaw, Poland. Relocation is required. Relocation Support * Relocation package – flight ticket, company apartment for your first month, relocating your pet, shipping your belongings — it’s all covered. * Relocation assistance — processing your legalization operations for you, assistance with finding residence, tax settlements — all you need to feel right at home is taken care of. * Polish lessons for foreign employees — and for your spouse or partner, too. Health & Well-Being * Private medical healthcare — a selection of medical plans with dental care and unlimited rehabilitation to choose from, which are also accessible for your partner and relatives. * Life insurance — comprehensive pension and insurance plans to protect you and your loved ones. * Annual screenings for cancer prevention covered by the company. * Psychological and psychiatrist care — free mental health support and various well-being initiatives. * Sports card — gain access to a wide number of sporting and fitness facilities across the city. * Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain. * RED Parents Network — support for working parents, including childcare benefits, and family-friendly events. * RED Summer Camp for Kids — a fun summer program for children aged 5–12, majoritively paid by the company. Perks & Professional Growth * A welcome pack filled with goodies — to help you feel right at home once you join the team. * Trainings, lectures, and courses — workshops and trainings for each employee, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn! * REDs have access to the cafeteria platform through which they can receive subscription benefits, additional medical packages or vouchers and codes to shops, cinemas, and public transport reimbursement. * Gifts for newborn rebels and regular chances to nab some cool swag! Social Activities & Life in the Office * Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio. * Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together. * Healthy selections — canteens. * Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world. * Sustainability is an ongoing commitment for us, and our campus has electric car charging points, green zones, and much more. [Read all about it on our Beyond the Game Blog](https://cdpred.ly/headquarters). * A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them. * An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes. * No dress-code — we like to keep it casual. Estimated pay range for this position: 44 600 - 61 400 PLN gross monthly. Final offers are dependent on job-related factors like experience and qualifications. This role may be eligible for a long term incentive program (option to purchase CDPR stock after the vesting period). Final offers are dependent on job-related factors like experience and qualifications. Type of contract: Employment Contract (\"Umowa o pracę\"). If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click [here](https://www.cdprojekt.com/en/esg/share-your-opinion/) to report them anonymously. #LI_hybrid", "summaryDescription" : "Creative Services Director at CD PROJEKT RED. Skills: Creative services leadership, Team development, Operational model setting, Quality standards. Lead creative services function. 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We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join the Harvard Kennedy School? The John F. Kennedy School of Government at Harvard University is one of 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Master in Public Administration (MPA) Programs at HKS include an intensive one-year mid-career program (MC/MPA) and a two-year program. The MC/MPA Program enhances the knowledge and skills of established, high-performing professionals who are looking to advance in their careers or transition between sectors. And the two-year MPA program equips students who have prior work experience and have taken graduate-level courses with the skills, perspectives, and nuanced understanding they need to be effective leaders in solving public problems. Job-Specific Responsibilities: Summer Programs This position helps support the MC/MPA Summer Program (a complex, five-week long program serving approximately 200-400 incoming students) and the Mason Fall Launch (a two-week program serving approximately 80-100 incoming students in the Mason Fellows cohort). This includes: • Assisting with planning and implementation of the Summer Program and Mason Fall Launch (this could include: coordinating with presenters; assisting with the delivery of academic sessions, workshops; delivering 1:1 or group advising sessions) • Assisting with the hiring process for over 40 instructors for the Mid-Career Summer Program and Mason Fall Launch from a variety of hiring categories including HKS and non-Harvard faculty • Handling faculty requests during Summer Program • Setting up faculty meetings during Summer Program • Hosting drop-in office hours for students during Summer Program • Fostering relationships with instructors and departments across HKS and Harvard University including Information Technology, Human Resources, International Office, Campus Planning and Operations, Dining, and Media Services to support the Summer Program and Mason Fall Launch. Academic Year This position assists with the design and delivery of programs, services, and events for MPA Programs and students. This includes: • Advising students across MPA Programs (~350-500 total students) on course selection, degree requirements, career goals and planning, and academic and personal concerns (this could include 1:1 or small group advising and office hours) • Assisting with the planning and delivery of MPA Orientation, Mason Seminars, and other program-related student events and seminars (scheduling and coordinating with presenters, sitting in on presentations, etc.) • Working with students on weekly seminar planning • Coordinating support for concurrent degree students • Working on related and special projects and handling other responsibilities, as needed. This position may involve work related to recruiting future MPA programs students, including: • Meeting and counseling prospective applicants (in person or online, responding to phone/email inquiries) • Designing and delivering recruitment and information sessions for applicants Working Conditions: * Work is performed in an office setting * May be required to work nights and weekends Physical Requirements: * Sitting using near vision use for reading and computer use for extended periods of time * Lifting (approximately 20 to 30 pounds), bending, and other physical exertion ## Qualifications Basic Qualifications: * Bachelor’s degree or equivalent work experience required * Minimum of 3 years’ relevant work experience Additional Qualifications and Skills: * Knowledge of Microsoft Office Suite, intermediate Excel skills * Ability to work with students, student organizations, colleagues, clients and external organizations * Communication skills (both written and verbal) * Qualified candidates will have proven problem solving, time management, verbal and written communication, and project management skills. * Candidates must have excellent attention to detail, be self-motivated, creative, collaborative and discrete. * Experience working in student services with diverse graduate population is strongly preferred. * Knowledge and/or interest int the Kennedy School and Harvard University is desirable. * Master’s degree preferred. ## Additional Information * Appointment End Date: This is a fully benefits eligible term appointment through June 30, 2027 * Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position * Pre-Employment Screening: Identity, Education Work Format Details This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on [Employment Outside of Massachusetts](https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employmentoutsidema_policy.pdf). Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges This position is salary grade level 056. Please visit [Harvard's Salary Ranges](https://hr.harvard.edu/salary-ranges) to view the corresponding salary range and related information. Benefits Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: * Generous paid time off including parental leave * Medical, dental, and vision health insurance coverage starting on day one * Retirement plans with university contributions * Wellbeing and mental health resources * Support for families and caregivers * Professional development opportunities including tuition assistance and reimbursement * Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our [Benefits & Wellbeing Page](https://hr.harvard.edu/benefits-wellbeing). EEO/Non-Discrimination Commitment Statement Harvard University is committed to [equal opportunity](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) and [non-discrimination](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf). We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an [equal employment opportunity policy](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's [non-discrimination policy](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf). Harvard's [equal employment opportunity policy](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) and [non-discrimination policy](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf) help all community members participate fully in work and campus life free from harassment and discrimination.", "summaryDescription" : "Assistant Director, MPA Programs at Harvard University. Assist with planning and implementation of Summer Program. Coordinate with assisting with delivery of academic sessions", "postedDate" : "2026-06-15T17:42:42.000", "createdAt" : "2026-06-16T00:18:22.216", "lastUpdated" : "2026-06-16T11:09:58.726", "ingestTimestamp" : "2026-06-16T00:18:22.216", "mongoId" : "6a305c1bf292fd229cf60b4b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Problem solving", "Time management", "Project management", "Public policy", "Public administration", "Graduate student services", "Microsoft Office Suite" ], "skillCount" : 7, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 400.67337, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3066e8f292fd229cfb6da1", "title" : "Director of Warehouse and Distribution", "company" : "Kent Outdoors", "industry" : "Logistics", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Warehouse and Distribution in Pooler, United States, adjusted for industry and company size." }, "location" : "Pooler, GA", "locations" : [ "Pooler", "GA" ], "timestamp" : "2026-06-16T08:47:19.562", "fingerprint" : "6e0a38240362cdb94a72d33e88bd9ee05626a46b6f45d5f5e84d66d818c2bbb5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://kentoutdoors.com/careers?gh_jid=5263338008", "externalId" : "5263338008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pooler", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.1158983,-81.2495131" } ], "locationText" : "Pooler, Georgia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "technicalSkills" : "WMS software", "professionalSkills" : [ "Warehouse management", "Distribution management", "Inventory control", "Logistics operations", "Team leadership", "Process improvement", "Vendor management", "Budget management", "Performance metrics" ], "hardSkillsList" : [ "Warehouse operations", "Distribution operations", "Inventory management", "Logistics planning", "Budgeting", "Performance analysis" ], "hardSkills" : [ { "name" : "Warehouse operations", "level" : "intermediate" }, { "name" : "Distribution operations", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Logistics planning", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" } ], "majorSkills" : "Warehouse operations, Distribution management, Inventory control", "majorSkillsList" : [ "Warehouse operations", "Distribution management", "Inventory control" ], "coreResponsibilities" : "Oversee daily warehouse operations, Manage inventory levels and accuracy, Ensure efficient distribution processes, Lead and develop warehouse staff, Implement and maintain warehouse safety standards, Manage warehouse budget and expenses, Optimize warehouse layout and workflow, Collaborate with logistics and supply chain teams, Monitor and report on key performance indicators, Manage relationships with vendors and carriers, Ensure compliance with regulations", "teamCollaboration" : "Logistics teams; Supply chain teams; Warehouse staff", "domainKnowledge" : "Warehouse operations; Distribution logistics; Inventory management systems", "domainList" : [ "warehouse-operations", "distribution-logistics", "inventory-management-systems" ], "domainSpecificKnowledge" : [ "Warehouse operations", "Distribution logistics", "Inventory management systems" ], "toolProficiency" : [ "WMS software" ], "communicationSkills" : "Performance reporting; Vendor communication", "documentationSkills" : "Safety procedures; Process documentation", "innovationCreativity" : "Process optimization", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "outcomesObjectives" : "Maintain inventory accuracy; Improve operational efficiency; Reduce distribution costs; Ensure timely order fulfillment; Enhance warehouse safety", "qualificationsBasic" : "5+ years of experience in warehouse operations, 3+ years of experience in a management role, Experience with WMS software", "qualificationsPreferred" : "Bachelor's degree in Supply Chain Management or related field, Experience with Lean or Six Sigma methodologies", "workSiteFlexibility" : "Onsite", "rawDescription" : "For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure. KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water. Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx. Your Impact The Director of Warehouse and Distribution is responsible for management of the new Pooler, GA facility (170,000 sq. ft. building, with 20 team members) and all aspects of distribution within the facilities. This role will develop and implement strategies for improving Key Performance Indicators including shrink, incident rates, overtime, pick rates, order accuracy, and customer satisfaction. The Director will be an expert in Safety, Continuous Improvement, and Warehouse Operations. What You’ll Do Maintains inbound receiving process while focusing on maintaining or improving container receiving times. Controls inventory levels by managing a robust cycle count process Complies with federal, state, and local warehousing, material handling, and shipping requirements. Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. Implementing and Managing the Safety Program Maintains physical condition of warehouse by planning and implementing new design layouts to improve efficiency Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Completes warehouse operational requirements by scheduling and assigning employees Maintains warehouse staff by recruiting, selecting, orienting, and training employees. Maintaining a close relationship with local staffing agencies will be important. Maintains warehouse staff job results by coaching, counseling, and disciplining employees Maintains professional and technical knowledge by attending educational workshops Contributes to team effort by accomplishing related results as needed. Monitor, manage, and communicate key KPI’s across all phases of operations Maintain a relationship with local law enforcement and fire departments and ensure our facility is up to code This role will be the point of contact for anything related to managing the facility. This included, fire department, police department, security system, inbound and outbound freight companies, and more. What You’ve Accomplished Proven work experience as a Warehouse Manager or Director of Warehousing is a must have. Expertise in creating warehouse management procedures and best practices Proven ability to implement process improvement initiatives Strong knowledge of warehousing Key Performance Indicators (KPIs) Hands on experience with warehouse management software and databases Leadership skills and ability manage staff Strong decision making and problem-solving skills Excellent communication skills Experience implementing or managing a safety program is required Continuous Improvement Experience is preferred Bachelor Degree is preferred How You Thrive You go “all out.”  You tend to approach everything you do with velocity.  From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone.  KENT Outdoors is proud to be an Equal Opportunity Employer. ", "summaryDescription" : "Director of Warehouse and Distribution at Kent Outdoors. Skills: Warehouse operations, Distribution management, Inventory control. Oversee daily warehouse operations. Manage inventory levels and accuracy", "postedDate" : "2026-06-15T23:28:44.606", "createdAt" : "2026-06-15T23:28:44.606", "lastUpdated" : "2026-06-16T08:47:19.562", "ingestTimestamp" : "2026-06-15T23:28:44.606", "mongoId" : "6a3066e8f292fd229cfb6da1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Warehouse operations", "Distribution operations", "Inventory management", "Logistics planning", "Budgeting", "Performance analysis", "Distribution management", "Inventory control", "Warehouse management", "Logistics operations", "Team leadership", "Process improvement", "Vendor management", "Budget management", "Performance metrics", "Distribution logistics", "Inventory management systems", "WMS software" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 398.63315, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Outdoor & Apparel", "llmIndustryConfidence" : 0.98 }, { "id" : "694ae6e870f0b99d589b3ace", "title" : "Assistant Director of Transfer Admission", "company" : "SMU", "industry" : "Education", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Assistant Director of Transfer Admission in Dallas, USA, adjusted for the Education industry and SMU's company size." }, "location" : "TX-Dallas", "locations" : [ "TX-Dallas" ], "timestamp" : "2026-06-16T06:56:19.328", "fingerprint" : "db94a414ba404990c28593ed1df780324e53a13a995ed201a8711921327f03b0", "source" : "taleo", "language" : "en", "applyUrl" : "https://smu.taleo.net/careersection/ex/jobdetail.ftl?job=72871", "externalId" : "72871", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dallas", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7762719,-96.7968559" } ], "locationText" : "Dallas, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Admissions strategy", "Relationship management", "Data analysis", "Process improvement" ], "hardSkillsList" : [ "CRM management", "Data entry", "Report generation" ], "hardSkills" : [ { "name" : "CRM management", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Report generation", "level" : "intermediate" } ], "majorSkills" : "Transfer admissions, Student recruitment, Data management", "majorSkillsList" : [ "Transfer admissions", "Student recruitment", "Data management" ], "coreResponsibilities" : "Manage transfer admission process, Evaluate applications, Advise prospective students, Develop recruitment strategies, Build relationships with external partners, Maintain student records, Generate admission reports, Assist with enrollment events", "teamCollaboration" : "Admissions team; Academic departments; External partners", "domainKnowledge" : "Transfer credit policies; Higher education admissions; Student recruitment strategies", "domainList" : [ "transfer-credit-policies", "higher-education-admissions", "student-recruitment-strategies" ], "domainSpecificKnowledge" : [ "Transfer credit policies", "Higher education admissions", "Student recruitment strategies" ], "toolProficiency" : [ "CRM systems", "Slate CRM" ], "communicationSkills" : "Student advising; Presentations; Written correspondence", "documentationSkills" : "Student records; Admission reports", "problemSolvingSkills" : "Application evaluation; Student advising", "specialRequirements" : "Occasional evening and weekend work, Travel required", "outcomesObjectives" : "Increase transfer applications; Improve transfer yield; Ensure accurate student records", "qualificationsBasic" : "Bachelor's degree, 3+ years of experience in admissions or related field, Experience with CRM systems, Valid driver's license", "qualificationsPreferred" : "Master's degree, Experience in higher education administration, Experience with Slate CRM", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Salary Range: Salary commensurate with experience and qualifications About SMU SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences , Cox School of Business , Lyle School of Engineering , Meadows School of the Arts , Simmons School of Education and Human Development , Dedman School of Law , Perkins School of Theology and Moody School of Graduate and Advanced Studies . SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence. Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact. SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. The Assistant Director for Transfer Admission will help manage the recruitment of transfer students for the Office of Undergraduate Admission. In coordination with the Director of Transfer Admission, this position will help execute a strategic plan for transfer admission. In addition, the Assistant Director will oversee the planning of on-campus events targeting transfer students with the Assistant Director for Admission Events and weekly campus visits with the Assistant Director for Admission Visits. The position will also coordinate their own recruitment travel and visits. Essential Functions: Review and evaluate transfer admission applications to determine eligibility for admission to the University and participation in the final admission decision process. This includes conducting second reads of previously evaluated applications, participating in all admission committee meetings, and communicating application status to students and staff. Conduct information sessions and hold walk-in advising hours to engage prospective transfer students, their families, and counselors. Provide guidance on transfer pathways, credit articulation, and co-curricular opportunities at SMU, ensuring accurate and timely information. Deliver a welcoming and supportive experience that empowers students to explore their academic and personal goals. Recruit prospective undergraduate transfer students, including local and out-of-town travel, while managing an assigned territory. Build relationships with students, parents, and community college partners, provide information about SMU programs, conduct territory-specific research, and represent the University at transfer fairs and recruitment events. Plan, lead, and oversee transfer-related events, including information sessions, panels, and admitted student sessions. Engage prospective and incoming students and families, provide key program and university information, and support activities that guide students from application to enrollment. Attend meetings and conferences to stay informed on undergraduate admission trends and issues. Participate in all Division and area meetings, as well as staff development activities. Support undergraduate recruitment programs as needed and perform other duties as assigned. This role is a leadership position within the travel team. Education and Experience: Bachelor’s degree is required. A minimum of three (3) years of experience is required. Candidate with knowledge of transfer recruitment and admission practices is desired. Familiarity with SMU or other four-year residential private universities is preferred. Knowledge, Skills and Abilities: The ideal candidate will have experience in event and/or project management. Experience in academic advising, working with local community colleges, and supporting transfer pathways is preferred. The candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to engage effectively across the University and build lasting relationships with a wide range of constituencies. Strong written communication skills are also required. Familiarity with CRM systems or recruitment tracking software is preferred. The candidate should have proficiency in MS Word, Excel, and Outlook. Strong problem-solving skills are essential, including the ability to identify and analyze issues and develop practical solutions. The candidate must also possess excellent organizational, planning, and time management skills. Events outside the normal workday are common, including Transfer Fairs, College Visits, Preview events, and Yield events. These events may take place in the evenings or on weekends. Frequent travel is required, with peak travel seasons occurring for approximately three months in the Spring and three months in the Fall. Additional occasional local and regional travel may also be required. Physical and Environmental Demands: Sit for long periods of time Deadline to Apply: Priority consideration may be given to those submissions received by October 7, 2025. Open until filled. EEO Statement SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. Benefits: SMU offers staff a broad, competitive array of health and related benefit s. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities , including tuition benefits . USA-TX-Dallas", "summaryDescription" : "Assistant Director of Transfer Admission at SMU. Skills: Transfer admissions, Student recruitment, Data management. Manage transfer admission process. 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SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. The Assistant Director of Creative Video serves as the primary video creator for SMU Football, leading the development of both short- and long-form video content that supports the program’s recruiting, social media, and marketing goals. This role involves planning, shooting, editing, and producing dynamic video content across multiple platforms. The ideal candidate will bring creativity, initiative, and a strong work ethic to meet tight deadlines in a fast-paced, team-oriented environment. Essential Functions: Plan, film, and edit a wide range of video content including highlights, behind-the-scenes features, and recruiting content. Produce video content for use on social media, marketing platforms, recruiting campaigns, and team messaging. Collaborate with coaches and staff to develop creative storytelling concepts that elevate the program’s brand. Maintain organization of video libraries, archives, and digital assets. Operate and manage Sony camera equipment and ensure high production quality. Use Adobe Creative Cloud (Premiere Pro, After Effects) to create professional video edits. Assist with creative direction on graphics and visual content as needed. Support photography and other multimedia content efforts as needed. Position requires frequent evenings/weekends required for games and events Position requires occasional travel for away games, recruiting shoots, or production needs Education and Experience: Bachelor’s degree is required. Degree in Film, Communications, Media Production, or related field A minimum of three years of work experience creating video content is required. Experience creating video content for a Division I football program, preferred. Demonstrated experience producing diverse video projects, desired. Knowledge, Skills and Abilities: Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Strong written communication skills and a strong customer service orientation are preferred. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning, and time-management skills. The ability to work under tight deadlines, and willingness to take initiative and work independently are essential. Candidate must have strong creative and technical video production skills. Strong project management skills and a focus on attention to detail are essential. A strong working knowledge of Adobe CC (Premiere Pro, After Effects), preferred Experience operating Sony camera systems (FX6, FX3, a1, a7siii, etc.), desired. Certifications in Adobe or other creative software are a plus. Photography and graphic design experience and familiarity with Blender or other 3D content tools, preferred. Experience with video editing platforms, file transfer and cloud storage systems, desired. Experience with motion graphics and animation is a plus. Physical and Environmental Demands: Bend, squat, stand Carry/lift 25 lbs. Sit for long periods of time Kneel Deadline to Apply: May 12, 2026 EEO Statement SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. Benefits: SMU offers staff a broad, competitive array of health and related benefit s. 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Austin:4800 N Lamar-Criss Cole (320TX-2926)
4800 N Lamar Blvd Ste 330
Criss Cole
Austin, 78756

" ], "timestamp" : "2026-06-15T07:44:31.351", "fingerprint" : "dc229b249722700e94a8efe1ef879a4748aa020926bb9ebc7f24dfb5cfad3db8", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=34610", "externalId" : "34610", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "professionalSkills" : [ "Staff services", "Program support", "Budget management", "Data analysis", "Financial reporting" ], "hardSkillsList" : [ "Document processing", "Statistical analysis", "Financial analysis" ], "hardSkills" : [ { "name" : "Document processing", "level" : "intermediate" }, { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Financial analysis", "level" : "intermediate" } ], "majorSkills" : "Staff services, Program support, Budget management", "majorSkillsList" : [ "Staff services", "Program support", "Budget management" ], "coreResponsibilities" : "Support Director of CCRC, Plan staff services functions, Direct staff services functions, Coordinate staff services functions, Manage complex communications, Manage document processing, Analyze practices and procedures, Develop practices and procedures, Recommend practices and procedures, Coordinate special projects, Direct special projects, Assist in regional program operational expense budget issues, Research program data, Query program data, Report program data, Serve as regional expert, Prepare financial correspondence, Prepare administrative correspondence, Analyze program statistical information, Report program statistical information, Prepare statistical summaries, Prepare charts, Prepare graphs, Consult with Director on progress, Consult with Director on development, Consult with Director on evaluation, Perform related work", "projectManagementSkills" : [ "Project coordination" ], "domainKnowledge" : "Workforce system; Program operations", "domainList" : [ "workforce-system", "program-operations" ], "domainSpecificKnowledge" : [ "Workforce system", "Program operations" ], "toolProficiency" : [ "Agency administrative system" ], "communicationSkills" : "Financial correspondence; Administrative correspondence", "problemSolvingSkills" : "Independent judgment", "specialRequirements" : "Regional travel, Statewide travel, Variable work hours, Carry/lift 10 pounds", "qualificationsBasic" : "1 year 6 months experience in business management, 1 year 6 months experience in human resource administration, 1 year 6 months experience in budget preparation, 1 year 6 months experience in budget control, 1 year 6 months experience in staff services function", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE: The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking to fill an Assistant to the Director (Staff Services Officer III) position to join the CCRC Administration Department. This position is located at 4800 N Lamar Blvd, in Austin, Texas. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHAT YOU WILL DO: The Assistant to the Director (Staff Services Officer III) is selected by and reports to the Criss Cole Rehabilitation Center, CCRC Director. The Assistant to the Director performs complex (journey-level) staff services activities that support the efficiency and effectiveness of program staff services while maintaining confidentiality to sensitive issues. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: - Support the Director of CCRC by planning, directing, and coordinating diverse staff services functions necessary for the operation of the center programs to include managing complex communications. - Manage document processing - Analyze, develop and recommend practices and procedures related to program support functions. - Coordinate and direct special projects. - Assist in regional program operational expense budget issues (researching, querying, and reporting program data utilizing the agency case management systems). - Serve as regional expert on utilizing the agency administrative system. - Prepare financial and/or administrative correspondence of program staff under the direct supervision of the RD and /or DRD. - Analyze and reports program statistical information, preparing statistical summaries, charts, graphs presenting the results of analysis. - Consult with the Director as appropriate on the progress, development, and evaluation of areas of responsibility and special project activities. - Perform related work as assigned. YOU QUALIFY WITH: -One year and six months of full-time experience in business management, human resource administration, budget preparation or control, or a related staff services function. -Relevant academic credits may be applied toward experience qualifications for this position. YOU GAIN: - A Family Friendly Certified Workplace. - Competitive starting salary: $4,020.33-$5,756.83/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Regional and statewide travel is required, 5% of the time. Variable work hours may be required to fulfill the responsibilities of the position. Duty also includes the ability to carry/lift 10 pounds. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Assistant to the Director at Texas Workforce Commission. Skills: Staff services, Program support, Budget management. Support Director of CCRC. Plan staff services functions", "createdAt" : "2026-06-14T00:49:45.367", "lastUpdated" : "2026-06-15T07:44:31.351", "ingestTimestamp" : "2026-06-14T00:49:45.367", "mongoId" : "69ec72e84c40e2acd1d0b686", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Document processing", "Statistical analysis", "Financial analysis", "Staff services", "Program support", "Budget management", "Data analysis", "Financial reporting", "Project coordination", "Workforce system", "Program operations", "Agency administrative system" ], "skillCount" : 12, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 390.80414, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.9 }, { "id" : "6a305b16f292fd229cf5923b", "title" : "Senior Director, Client Services", "company" : "Impiricus", "salary" : { "min" : 215000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Director, Client Services in Atlanta, United States, adjusted for the healthcare industry and company size." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States" ], "timestamp" : "2026-06-16T07:10:46.901", "fingerprint" : "5da12d3996147352c36c1978442d0bd37c2b2a3827d84e621816be45dca726b7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/impiricus/jobs/5262847008", "externalId" : "5262847008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Department: Client Services Reports To: Group Account Director, Client Services Job type: Full Time, Exempt Who We Are Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need. With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care. Job Summary We are seeking a Senior Director of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You will lead a team of 2-4 Client Success Managers, functioning as the client’s strategic partner. You will work with the pharma client, agencies, and all internal/external stakeholders involved to understand brand goals and strategic imperatives, aligning them with campaign content and strategy, ultimately driving account growth and retention. You will work with your Group Account Director to highlight any measurable business impacts and take direct ownership of your pod’s account health. Responsibilities: Strategic Client Leadership & Revenue Ownership: Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health Develop and execute annual account growth plans aligned to client brand and portfolio strategies Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI Client Partnership: Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success Cultivate strong client relationships acting as a trusted advisor in the space Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform Collaborate with client stakeholders and extended teams for project execution Cross-function and Team Leadership: Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity Escalate and resolve risks proactively to protect revenue and client satisfaction Experience: Bachelor’s degree in a relevant field 6+ years experience in Marketing and/or Consulting History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time Experience leading and developing high-performing teams Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies / agencies Exceptional presentation skills and the ability to think quickly and problem solve Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker Proven ability to drive revenue growth through consultative selling and strategic expansion Travel as much as 1x per quarter for team meetings The base salary range for this role is $130,000-$150,000 Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth. Important Notice To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to careers@impiricus.com Benefits: Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being. Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. 401(k): Save for your future with tax advantages (and company match!) Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.", "summaryDescription" : "Senior Director, Client Services at Impiricus. Focus on customer relationships. Focus on customer retention", "postedDate" : "2026-06-15T23:21:48.532", "createdAt" : "2026-06-15T23:21:48.532", "lastUpdated" : "2026-06-16T07:10:46.901", "ingestTimestamp" : "2026-06-15T23:21:48.532", "mongoId" : "6a305b16f292fd229cf5923b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 215000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 388.697, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305a81f292fd229cf51e5d", "title" : "Resident Services Director", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Director of Resident Services in Rochester, USA, with adjustments for seniority, industry, and company size." }, "location" : "Rochester, MN", "locations" : [ "Rochester, MN" ], "timestamp" : "2026-06-16T08:55:38.340", "fingerprint" : "aeaff272fd9c9127cd70bc9fcde3cda5761897d0e2292bdca319001c856468b1", "source" : "jazzhr", "language" : "en", "externalId" : "x5PqVuSKfA", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rochester", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.0234387,-92.4630182" } ], "locationText" : "Rochester, Minnesota, United States", "experienceLevel" : "Director", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Resident Services Director", "createdAt" : "2026-06-15T22:23:00.400", "lastUpdated" : "2026-06-16T08:55:38.340", "ingestTimestamp" : "2026-06-15T22:23:00.400", "mongoId" : "6a305a81f292fd229cf51e5d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.44444445, "_score" : 388.68262, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.85 }, { "id" : "6a305705f292fd229cf328c8", "title" : "Assistant Director of Nursing (ADON) - Transitional Care Unit", "company" : "Otterbein SeniorLife", "industry" : "Healthcare", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for Assistant Director of Nursing in Lebanon, OH, adjusted for manager seniority and healthcare industry." }, "location" : "Lebanon, Ohio, United States", "locations" : [ "Lebanon", "Ohio", "United States" ], "certifications" : [ "Registered Nurse (RN) license" ], "timestamp" : "2026-06-16T08:36:03.167", "fingerprint" : "2696054942e280bd28d52fd3557458a6047950f9281c37fe3a19668a3ec7c89e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/otterbein/jobs/7773781003?gh_jid=7773781003", "externalId" : "7773781003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lebanon", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.4353373,-84.2029922" } ], "locationText" : "Lebanon, Ohio, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate's", "experienceMinYears" : 3, "experienceLevel" : "Director", "professionalSkills" : [ "Care planning", "Wound care coordination", "Discharge planning", "Survey management" ], "hardSkillsList" : [ "Clinical documentation", "Electronic medical records" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Clinical documentation", "level" : "intermediate" }, { "name" : "Electronic medical records", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Nursing leadership, Transitional care, Resident care planning", "majorSkillsList" : [ "Nursing leadership", "Transitional care", "Resident care planning" ], "coreResponsibilities" : "Complete Care Plans, Track Physician and Ancillary Visits and Orders, Discuss resident observations/concerns with appropriate coordinator, Complete wound rounds, Coordinate wound care with physicians, Provide coaching and direction to staff, Complete discharge planning for residents, Complete certifications and recertifications for residents, Participate in weekly Medicare/Therapy/Resident meetings, Act as therapy liaison, Complete reassessments for residents, Complete hospital visits when appropriate, Facilitate restorative program, Participate in morning stand up meetings, Assist in management of survey process, Assist with doctor rounds, Serve as on-call nurse in charge, Perform other duties as assigned", "teamCollaboration" : "Health care leadership team; Families regarding care; Appropriate coordinator; Physicians; Therapy staff", "domainKnowledge" : "Clinical standards of practice; Long-term care regulations; Medicare/Medicaid participation; Skilled nursing unit; Restorative nursing; Medicare; Therapy services; Resident care", "domainList" : [ "clinical-standards-of-practice", "long-term-care-regulations", "medicare-medicaid-participation", "skilled-nursing-unit", "restorative-nursing", "medicare", "therapy-services", "resident-care" ], "domainSpecificKnowledge" : [ "Clinical standards of practice", "Long-term care regulations", "Medicare/Medicaid participation", "Skilled nursing unit", "Restorative nursing", "Medicare", "Therapy services", "Resident care" ], "communicationSkills" : "Meeting with families", "documentationSkills" : "Clinical documentation; Care planning documentation", "continuousLearning" : "Tuition reimbursement; Tuition discounts", "problemSolvingSkills" : "Prompt and accurate judgments", "specialRequirements" : "On-call rotation", "qualificationsBasic" : "Graduate of approved Registered Nursing program, Valid Ohio Registered Nurse (RN) license, Minimum of three (3) years’ experience as a nurse in long term care, Sufficient level computer skills to perform electronic medical record/submission duties", "qualificationsPreferred" : "Experience with MDS, Experience with Restorative Nursing, Experience as a nursing supervisor", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Overview Otterbein has an employment opportunity for an Assistant Director of Nursing - Transitional Care Unit. The ADON is a critical member of the health care leadership team responsible for many aspects of the clinical leadership including care planning and meeting with families regarding the care of their loved one. Otterbein is searching for a strong, mission driven nurse leader to join the dedicated and compassionate team committed to enhancing the quality of life and holistic growth of older persons we serve. Apply from your phone! Text OTTER to 89743 Due to the COVID-19 pandemic, we supply PPE (Personal Protective Equipment) to keep you and our residents safe. Additionally, we have implemented stronger infection control and testing procedures in all Otterbein locations. Responsibilities Effectively complete the Care Plans Track Physician and Ancillary Visits and Orders Discuss resident observations/concerns with appropriate coordinator Complete wound rounds and work with the physicians to coordinate wound care Provides coaching and direction to staff as needed Complete discharge planning for residents including home services upon discharge Complete the certifications and recertification’s for residents in the skilled nursing unit Participate in the weekly Medicare/Therapy/Resident meetings Act as the therapy liaison Complete the reassessments for residents and hospital visits when appropriate Facilitate the restorative program Participate in the morning stand up meetings Assist in the management of the survey process Assist with doctor rounds Serve as the “on-call” nurse in charge on a rotating basis Perform any other duties as assigned. Qualifications Education: Graduate of approved Registered Nursing program Licensure/Certification: Valid Ohio Registered Nurse (RN) license Experience: Minimum of three (3) years’ experience as a nurse in long term care. Experience with MDS, Restorative Nursing and/or as a nursing supervisor is highly desirable. Computer Skills: Sufficient level computer skills to perform electronic medical record/submission duties Special Skills and Requirements: Detail oriented with the ability to lead and deliver high-quality service in a person-centered environment. Demonstrate knowledge of clinical standards of practice, regulations and reimbursement governing long-term care and Medicare/Medicaid participation. Recognize the autonomy and dignity of all residents. Communicate a sense of caring, concern, and dignity for residents. Understand how to place decision-making in the hands of the residents whenever possible and appropriate. Make prompt and accurate judgments with regard to resident care and emergencies. BENEFITS* Health & Wellness Medical Insurance with free virtual doctor visits Vision & Dental Insurance Pet Insurance Life Insurance Employee Assistance Program (EAP) for personal and professional support Financial Security 401(k) Retirement Savings Plan with company match Paid Time Off (PTO) that accrues immediately from day one Paid Holidays for a healthy work-life balance Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis Tuition Reimbursement up to $5,250 per year for ANY field of study Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College Employee-Sponsored Crisis Fund available for those facing unforeseen challenges Legal & Identity Theft Protection Growth & Development University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts Multiple Partner Discounts available for various products and services through Access Perks Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work *Some benefits, including PTO and tuition reimbursement, are based on hours worked. Apply today and begin a meaningful career as an Assistant Director of Nursing - Transitional Care Unit at Otterbein!", "summaryDescription" : "Assistant Director of Nursing (ADON) - Transitional Care Unit at Otterbein SeniorLife. Skills: Nursing leadership, Transitional care, Resident care planning. Complete Care Plans. Track Physician and Ancillary Visits and Orders", "postedDate" : "2026-06-15T23:20:35.314", "createdAt" : "2026-06-15T23:20:35.314", "lastUpdated" : "2026-06-16T08:36:03.167", "ingestTimestamp" : "2026-06-15T23:20:35.314", "mongoId" : "6a305705f292fd229cf328c8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Clinical documentation", "Electronic medical records", "Leadership", "Nursing leadership", "Transitional care", "Resident care planning", "Care planning", "Wound care coordination", "Discharge planning", "Survey management", "Clinical standards of practice", "Long-term care regulations", "Medicare/Medicaid participation", "Skilled nursing unit", "Restorative nursing", "Medicare", "Therapy services", "Resident care", "Registered Nurse (RN) license" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 386.87402, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305118f292fd229cef98ef", "title" : "Director of Professional Services (Healthcare SaaS)", "industry" : "Project Management", "salary" : { "min" : 100000.0, "max" : 160000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Professional Services in Bulgaria, adjusted for the Healthcare SaaS industry and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T12:51:53.055", "fingerprint" : "2420f2d77890a40b9fd8f0f90816d1f377af67b9653f2c9404e0649167743769", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/57816f61-1c5e-4eb4-a2c9-76bb71ccf7d0/apply", "externalId" : "57816f61-1c5e-4eb4-a2c9-76bb71ccf7d0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Director", "technicalSkills" : "SAML, OIDC, Entra ID, Active Directory, AWS", "professionalSkills" : [ "Service delivery", "Customer onboarding", "Technical implementation", "Application support", "Case management", "Incident management", "Cross-functional coordination", "Resource planning", "Process improvement", "Stakeholder management", "Vendor management", "Operational metrics", "Continuous improvement", "Problem-solving" ], "hardSkillsList" : [ "SLA tracking", "KPI tracking", "Performance dashboards" ], "hardSkills" : [ { "name" : "SLA tracking", "level" : "intermediate" }, { "name" : "KPI tracking", "level" : "intermediate" }, { "name" : "Performance dashboards", "level" : "intermediate" } ], "majorSkills" : "Professional services, Service delivery, Customer onboarding, Incident management", "majorSkillsList" : [ "Professional services", "Service delivery", "Customer onboarding", "Incident management" ], "coreResponsibilities" : "Lead professional services organization, Scale professional services organization, Define service delivery frameworks, Enforce service delivery frameworks, Oversee customer onboarding, Oversee integration processes, Ensure secure configurations, Serve as senior escalation point, Resolve complex customer issues, Ensure timely resolution, Ensure clear communication, Partner with engineering teams, Partner with platform teams, Partner with clinical teams, Resolve systemic issues, Improve platform reliability, Improve platform performance, Monitor operational KPIs, Monitor service performance metrics, Identify risks, Drive continuous improvement, Establish incident management protocols, Establish response protocols, Optimize incident management protocols, Optimize response protocols, Collaborate with Customer Success, Collaborate with Sales teams, Support renewals, Support account health, Support expansion opportunities, Engage with healthcare stakeholders, Drive improvements in tooling, Drive improvements in documentation, Drive improvements in onboarding workflows, Drive improvements in support processes, Reduce time-to-value, Lead hiring, Lead onboarding, Lead development of technical services teams, Foster accountability culture, Foster customer focus culture, Align service operations strategy, Align with product objectives, Align with engineering objectives, Align with commercial objectives", "teamCollaboration" : "Partner with engineering; Partner with platform; Partner with clinical teams; Collaborate with Customer Success; Collaborate with Sales teams; Engage with healthcare stakeholders; Cross-functional initiatives", "domainKnowledge" : "Healthcare SaaS; Identity management; SAML; OIDC; Entra ID; Active Directory; Cloud environments; Secure connectivity", "domainList" : [ "healthcare-saas", "identity-management", "saml", "oidc", "entra-id", "active-directory", "cloud-environments", "secure-connectivity" ], "domainSpecificKnowledge" : [ "Healthcare SaaS", "Identity management", "SAML", "OIDC", "Entra ID", "Active Directory", "Cloud environments", "Secure connectivity" ], "communicationSkills" : "Executive communication; Translate technical issues; Clear communication", "documentationSkills" : "Improve documentation", "problemSolvingSkills" : "Problem-solving ability; Resolve systemic issues; Troubleshoot complex issues", "outcomesObjectives" : "Ensure timely resolution; Improve platform reliability; Improve platform performance; Reduce time-to-value", "qualificationsBasic" : "8–10+ years SaaS professional services experience, 3–5+ years leadership experience, Experience supporting enterprise customers, Understanding SaaS onboarding, Understanding integration processes, Understanding incident management, Understanding escalation frameworks, Experience collaborating with engineering, Experience collaborating with platform teams, Familiarity with identity and access management technologies, Knowledge of cloud environments, Knowledge of secure connectivity models, Ability to define and track SLAs, Ability to track KPIs, Ability to track operational performance dashboards, Executive communication skills, Demonstrated ability to lead cross-functional initiatives, Demonstrated ability to manage competing priorities", "qualificationsPreferred" : "Experience within healthcare, Experience within regulated environments, AWS preferred, Healthcare technology experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Lead and scale a high-performing professional services organization covering customer onboarding, technical implementation, and application support functions. Define and enforce structured service delivery frameworks, including SLAs, escalation processes, case management standards, and operational reporting. Oversee end-to-end customer onboarding and integration processes, ensuring secure configurations such as SSO, identity management, and connectivity validation. Serve as the senior escalation point for complex customer issues, ensuring timely resolution and clear communication during critical incidents. Partner with engineering, platform, and clinical teams to resolve systemic issues and improve platform reliability and performance. Monitor operational KPIs and service performance metrics to proactively identify risks and drive continuous improvement. Establish and optimize incident management and response protocols, including communication standards and cross-functional coordination. Collaborate with Customer Success and Sales teams to support renewals, account health, and expansion opportunities. Engage directly with enterprise healthcare stakeholders, including hospital IT leaders and executive sponsors, as needed. Drive improvements in tooling, documentation, onboarding workflows, and support processes to reduce time-to-value. Lead hiring, onboarding, and development of technical services teams while fostering a culture of accountability and customer focus. Align service operations strategy with broader product, engineering, and commercial objectives. Requirements 8–10+ years of experience in SaaS professional services, technical operations, IT service management, or related customer-facing technical roles. 3–5+ years of experience in leadership roles managing technical or service delivery teams. Proven experience supporting enterprise customers, ideally within healthcare or other regulated environments. Strong understanding of SaaS onboarding, integration processes, incident management, and escalation frameworks. Experience collaborating with engineering and platform teams on complex technical issue resolution. Familiarity with identity and access management technologies (e.g., SAML, OIDC, Entra ID, Active Directory). Knowledge of cloud environments (AWS preferred) and secure connectivity models for enterprise deployments. Ability to define and track SLAs, KPIs, and operational performance dashboards. Strong executive communication skills with the ability to translate technical issues into business impact. Demonstrated ability to lead cross-functional initiatives and manage competing priorities in fast-paced environments. Healthcare technology experience is a strong advantage. Strategic mindset with strong operational discipline, problem-solving ability, and customer-first orientation. Benefits Competitive compensation aligned with senior leadership responsibilities and experience. Fully remote role within the United States, with preference for Central or Western time zones. Opportunity to shape and scale a critical customer-facing function in a high-growth healthcare SaaS environment. Comprehensive health, dental, and vision insurance coverage. Flexible work environment supporting work-life balance. Leadership role with direct impact on customer experience, product reliability, and operational excellence. Opportunity to work closely with executive leadership and influence company-wide service strategy. Professional growth in a mission-driven, innovation-focused organization operating in regulated healthcare technology. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Director of Professional Services (Healthcare SaaS). Skills: Professional services, Service delivery, Customer onboarding, Incident management. Lead professional services organization. Scale professional services organization", "postedDate" : "2026-06-15T04:13:45.334", "createdAt" : "2026-06-15T04:13:45.334", "lastUpdated" : "2026-06-16T12:51:53.055", "ingestTimestamp" : "2026-06-16T03:20:40.830", "mongoId" : "6a305118f292fd229cef98ef", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "SLA tracking", "KPI tracking", "Performance dashboards", "Professional services", "Service delivery", "Customer onboarding", "Incident management", "Technical implementation", "Application support", "Case management", "Cross-functional coordination", "Resource planning", "Process improvement", "Stakeholder management", "Vendor management", "Operational metrics", "Continuous improvement", "Problem-solving", "Healthcare SaaS", "Identity management", "SAML", "OIDC", "Entra ID", "Active Directory", "Cloud environments", "Secure connectivity" ], "skillCount" : 26, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 385.18036, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69fb5f5d4c40e2acd191fbb2", "title" : "Assistant Director of Transportation - Student Safety & Support (SSS)", "industry" : "Education", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Director of Transportation in Houston, adjusted for the education industry and the specific focus on Student Safety & Support." }, "location" : "TEXAS-HOUSTON-TRANSPORTATION HB ADMIN", "locations" : [ "TEXAS-HOUSTON-TRANSPORTATION HB ADMIN", "
TRANSPORTATION HB ADMIN (842)
16707 BISSONNET
HOUSTON, 77083

" ], "certifications" : [ "Crisis Prevention Intervention Certification", "Texas educator certification", "Mid-management certification", "Special education certification", "Student services certification" ], "timestamp" : "2026-06-15T09:34:04.931", "fingerprint" : "ca2d5d3e7093e9691ecf9ebe16f16609916870b83177ef753938bb82574823e9", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa210.taleo.net/careersection/ex/jobdetail.ftl?job=190794", "externalId" : "190794", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Data analysis" ], "hardSkillsList" : [ "Student behavior management", "Safety practices", "Support systems" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Student behavior management", "level" : "intermediate" }, { "name" : "Safety practices", "level" : "intermediate" }, { "name" : "Support systems", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Student safety, Behavior support, Transportation readiness", "majorSkillsList" : [ "Student safety", "Behavior support", "Transportation readiness" ], "coreResponsibilities" : "Lead Student Safety & Support framework, Ensure behavior support strategies implemented, Provide direct intervention support, Serve as escalation point, Support safe transportation operations, Maintain communication with leadership, Align transportation strategies, Participate in IEP meetings, Serve as subject-matter expert, Lead training development, Deliver behavior and safety training, Provide CPI training, Provide de-escalation training, Support staff onboarding, Support staff development, Model behavior intervention techniques, Collect behavior incident data, Analyze behavior incident data, Interpret behavior incident data, Ensure compliance with guidelines, Maintain accurate records, Maintain reports, Maintain documentation, Support policy development, Support policy enforcement, Provide updates to Executive Director, Provide recommendations to leadership, Communicate with parents, Communicate with campuses, Communicate with stakeholders, Support district initiatives, Support improvement efforts, Maintain confidentiality, Maintain professionalism, Provide leadership oversight, Provide functional oversight, Support evaluation of staff, Support coaching of staff, Support performance management", "teamCollaboration" : "Cross-functional teams; Transportation leadership; Campuses; Student Services; Safety & Security; Special Education teams; Parents; Community stakeholders", "domainKnowledge" : "Special education transportation; Student accommodations; School bus environment", "domainList" : [ "special-education-transportation", "student-accommodations", "school-bus-environment" ], "domainSpecificKnowledge" : [ "Special education transportation", "Student accommodations", "School bus environment" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Record keeping; Reporting", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Intervention strategies; Behavioral intervention", "specialRequirements" : "Occasional walking, Occasional standing, Occasional sitting, Occasional bending, Occasional stooping, Occasional kneeling, Occasional crouching, Occasional crawling, Lifting less than 40 pounds, Use hands to finger, Handle objects, Feel objects, Use tools, Reach with hands, Talk, Hear, Close vision, Color vision, Adjust focus, Attendance at conferences, Attendance at professional development, Normal safety precautions, Prolonged hours, Irregular hours, Emotional control under stress, Maintain emotional control, Frequent interruptions, Competing priorities, Indoor office settings, Outdoor locations, School buses, Exposure to noise, Varying weather conditions, Transportation environments, Evenings, Weekends", "outcomesObjectives" : "Safe student transportation experiences; Supportive student transportation experiences; Consistent student transportation experiences; Impact student success; Impact student safety; Impact service reliability", "qualificationsBasic" : "Bachelor's degree, 3 years leadership experience, Crisis Prevention Intervention Certification required, Valid Texas Drivers License", "qualificationsPreferred" : "Master's degree preferred, Mid-management certification preferred, Special education certification preferred, Student services certification preferred, Texas educator certification preferred, Experience with students with disabilities, Experience with behavioral challenges, Experience supporting large operational environments", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Overview The Assistant Director of Transportation - Student Safety & Support (SSS) provides districtwide leadership for Student Safety & Support within Transportation by ensuring safe, supportive, and consistent student transportation experiences across all transportation centers. This role leads student behavior support systems, staff training, campus collaboration, and intervention strategies that directly impact student success, safety, and service reliability on school buses. The Assistant Director serves as the primary authority for transportation-related student support, behavioral intervention, and safety alignment, partnering closely with transportation leadership, campuses, Student Services, and Safety & Security. Position Description Essential Duties and Responsibilities Student Safety, Behavior Support & Transportation Readiness Lead the district’s Student Safety & Support framework for all transportation services Ensure student behavior support strategies are consistently implemented across transportation centers Provide direct intervention support on routes identified as high-need or high-risk Serve as an escalation point for complex student behavior, safety, or service issues Support safe transportation operations through on-route observation, feedback, and intervention Operational Alignment & Campus Collaboration Maintain regular communication with transportation center leadership to identify student support needs Partner with campuses, Special Education teams, and Student Services to align transportation strategies with student IEPs and behavior plans Participate in IEP meetings and campus conferences as required Serve as Transportation’s subject-matter expert on student behavior and safety Training, Coaching & Staff Development Lead the development and delivery of student behavior and safety training for drivers, attendants, and supervisors Provide CPI and de-escalation training specific to the school bus environment Support onboarding and ongoing development of transportation staff related to student management Model appropriate behavior intervention techniques and professional conduct Data, Compliance & Program Oversight Collect, analyze, and interpret data related to student behavior incidents on buses Ensure compliance with federal, state, district, and department guidelines Maintain accurate records, reports, and documentation related to student safety and support Support the development and enforcement of transportation policies related to student conduct Leadership, Communication & District Engagement Provide regular updates and recommendations to the Executive Director and department leadership Communicate clearly and professionally with parents, campuses, and community stakeholders Support district initiatives and transportation improvement efforts Maintain confidentiality and professionalism at all times Supervisory Responsibilities Provide leadership and functional oversight to Student Safety & Support staff and assigned specialists Support evaluation, coaching, and performance management of staff involved in student support Collaborate with leadership on staffing strategies related to student needs Qualification Requirements To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. Bachelor's degree Master's degree preferred Texas educator certification preferred Mid-management, special education, or student services certification preferred Crisis Prevention Intervention Certification required, or must obtain within 90 days upon the first available session Valid Texas Drivers License Minimum of 3 years of leadership or supervisory experience in education, transportation, or student services Experience working with students with disabilities and behavioral challenges, strongly preferred Experience supporting large, multi-site operational environments, preferred Advanced knowledge of student behavior management, safety practices, and support systems Demonstrated ability to lead district-wide initiatives and cross-functional teams Strong understanding of special education transportation needs and student accommodations Excellent interpersonal, verbal, and written communication skills Ability to manage high-stress, emotionally charged situations with professionalism Proven skills in training, coaching, and performance accountability Strong organizational, documentation, and data-analysis skills Commitment to district policies, procedures, confidentiality, and student-centered service Physical Requirements/Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms. The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress. Additional Information This position requires the ability to maintain emotional control in stressful, high‑demand situations with frequent interruptions and competing priorities. Responsibilities are performed in a variety of environments, including indoor office settings, outdoor locations, and school buses. The role involves exposure to noise, varying weather conditions, and transportation‑related environments. Irregular hours may be required, including evenings and weekends, to support operational needs. TEXAS-HOUSTON", "summaryDescription" : "Assistant Director of Transportation - Student Safety & Support (SSS). Skills: Student safety, Behavior support, Transportation readiness. Lead Student Safety & Support framework. Ensure behavior support strategies implemented", "createdAt" : "2026-06-14T02:07:55.750", "lastUpdated" : "2026-06-15T09:34:04.931", "ingestTimestamp" : "2026-06-14T02:07:55.750", "mongoId" : "69fb5f5d4c40e2acd191fbb2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Student behavior management", "Safety practices", "Support systems", "Leadership", "Student safety", "Behavior support", "Transportation readiness", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Data analysis", "Special education transportation", "Student accommodations", "School bus environment", "Crisis Prevention Intervention Certification", "Texas educator certification", "Mid-management certification", "Special education certification", "Student services certification" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 383.2876, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306ca6f292fd229cfd5243", "title" : "Director of Health and Wellness", "company" : "Senior Lifestyle", "industry" : "Hospital And Health Care", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Health and Wellness in North Wales, United States, adjusted for industry and company size." }, "location" : "North Wales, PA, United States", "locations" : [ "North Wales", "PA", "United States" ], "certifications" : [ "LPN/LVN or RN license" ], "timestamp" : "2026-06-16T10:05:20.867", "fingerprint" : "84387643cb52efec6e1456a0bbf8d465f79fd2846021539b8cecd8378852ac4e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SeniorLifestyle1/744000132220246-director-of-health-and-wellness", "externalId" : "744000132220246", "industryFunction" : { }, "structuredLocations" : [ { "city" : "North Wales", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.2109404,-75.2782317" } ], "locationText" : "North Wales, Pennsylvania, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "professionalSkills" : [ "Clinical budget management", "Resident assessment", "Care planning", "Staff training", "Regulatory compliance", "Documentation systems management" ], "hardSkillsList" : [ "Clinical documentation", "Budget management", "Staff scheduling", "Resident assessment", "Care plan development", "Staff training programs" ], "hardSkills" : [ { "name" : "Clinical documentation", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Staff scheduling", "level" : "intermediate" }, { "name" : "Resident assessment", "level" : "intermediate" }, { "name" : "Care plan development", "level" : "intermediate" }, { "name" : "Staff training programs", "level" : "intermediate" } ], "majorSkills" : "Resident care standards, Regulatory compliance", "majorSkillsList" : [ "Resident care standards", "Regulatory compliance" ], "coreResponsibilities" : "Direct delivery of care, Coordinate family/resident care conferences, Serve as liaison between residents, families, and staff, Ensure residents are at appropriate levels of care, Manage clinical budget line items, Monitor documentation systems for timeframes, Write and review resident assessments/evaluations, Review resident care-plans, Assess potential residents for Assisted Living level, Perform professional and timely assessments, Schedule and conduct new resident orientation, Provide, plan, schedule, and monitor staff training, Manage and coordinate nursing and assisted living staff, Communicate resident health and safety information, Oversee staff schedules and daily assignments, Maintain a safe working environment, Ensure compliance with state regulatory requirements, Complete and file concern and incident reports, Conduct follow-up on incident reports, Assist in mock surveys, Perform other duties as assigned", "teamCollaboration" : "Liaison between residents, families, and staff; Work with residents, families, and staff; Communicate with staff and families", "domainKnowledge" : "Senior living resident care; Mandatory reporting to State", "domainList" : [ "senior-living-resident-care", "mandatory-reporting-to-state" ], "domainSpecificKnowledge" : [ "Senior living resident care", "Mandatory reporting to State" ], "documentationSkills" : "Clinical documentation; Resident assessments; Care-plans; Incident reports", "continuousLearning" : "Maintain CEU requirements; Attend required training; Attend in-service training; Attend staff meetings", "specialRequirements" : "24/7 on-call clinical support, Clean driving record", "qualificationsBasic" : "LPN/LVN or RN license required, Managed a clinical team, Experience with EMR/EHR systems, Valid driver's license", "qualificationsPreferred" : "Managed and developed complex teams, Hospital setting experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This position is responsible for directing the Health and Wellness Program and ensuring that Senior Lifestyle standards and state requirements for resident care are met. The Director of Health and Wellness will direct staff, ensure regulatory compliance and be responsible for the management of the clinical budget. * Directly oversee the delivery of care to Assisted Living residents to ensure that emotional, physical, psychological and safety needs are met through all program services and activities. * Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Work with residents, families, and other staff to ensure that residents are at appropriate levels of care. * Manage labor costs, supplies, and other line items in clinical budget. * Monitor documentation systems to ensure that all regulatory timeframes for review of assessments and service plans are met and that resident needs are met. Write and review residents’ assessments/evaluations and care-plans with appropriate staff. * Assess/evaluate potential residents for Assisted Living level of care. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary. Schedule and conduct new resident orientation for all Assisted Living Residents. * Provide, plan, schedule, and monitor staff training programs and in-services for the Assisted Living staff including statutory or regulatory required training. Attend all required training, in-service, and staff meetings. * Manage and coordinate the work of all nursing and other assisted living staff, communicating pertinent resident health and safety information. This includes overseeing and/or completing staff schedules monthly and daily assignments. * Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. * Ensure compliance with all state regulatory requirements including mandatory reporting to State. Ensure that all concern and incident reports are completed, filed and that follow-up is conducted appropriately. * Assist and/or perform in mock surveys. * Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers while adhering to all policies, standards and procedures of Company. * Require 24/7 on-call clinical support. * Perform other duties as assigned. ## Qualifications * Managed a clinical team in a senior living or hospital setting. * LPN/ LVN or RN license required. * Must maintain CEU and other state requirements for the position. * Able to manage multiple high-level tasks such as scheduling staff; scheduling care conferences and maintaining communication with staff and families in a professional, positive manner. * Managed and developed complex teams. * Experience with EMR/EHR clinical documentation systems. * Exude energy, passion with a hospitality-focused mindset. * A passion for serving seniors and growing teams. * Always maintain a positive and friendly demeanor toward the residents and your co-workers. * Technology savvy and ability to adapt to a fast-paced environment. * Self-awareness organized and time management skills. * Must have a valid driver’s license with a clean driving record. ## Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.", "summaryDescription" : "Director of Health and Wellness at Senior Lifestyle. Skills: Resident care standards, Regulatory compliance. Direct delivery of care. Coordinate family/resident care conferences", "postedDate" : "2026-06-15T14:37:49.000", "createdAt" : "2026-06-16T00:14:48.543", "lastUpdated" : "2026-06-16T10:05:20.867", "ingestTimestamp" : "2026-06-16T00:14:48.543", "mongoId" : "6a306ca6f292fd229cfd5243", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Clinical documentation", "Budget management", "Staff scheduling", "Resident assessment", "Care plan development", "Staff training programs", "Resident care standards", "Regulatory compliance", "Clinical budget management", "Care planning", "Staff training", "Documentation systems management", "Senior living resident care", "Mandatory reporting to State", "LPN/LVN or RN license" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 380.26437, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 117441, "totalPages" : 2349, "hasNext" : true, "hasPrevious" : false } }

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