VIPCostumerSupportRepresentative

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those who aim to: Provide premium, high-level support to VIP clients via chat, email, phone (when needed); Ensure 24/7 coverage, specifically handling night shift operations; Respond to customer inquiries promptly and professionally; Resolve complex issues efficiently while maintaining VIP service standards; Escalate technical or high-priority cases to relevant departments when necessary; Monitor customer accounts and proactively identify potential issues; Meet KPIs related to response time, resolution time, and customer satisfaction; Adapt to rotating schedules, including weekends and holidays; Ensure smooth shift handovers between day and night teams. Experience you’ll need to bring: Previous experience in the iGaming industry or familiarity with it; Upper-Intermediate level of English (written and spoken); Fluent Spanish speaker; 3+ years of experience in customer support; Experience handling live chat and email interactions will be considered an advantage. It's a perfect match if you have those personal features: Excellent organizational skills and ability to prioritize in order to meet deadlines; Excellent teamwork skills with strong communication skills; Ability to work in a fast-paced environment and under pressure; Problem-solving skills. Our clients offer competitive benefits to support your professional and personal growth, including: Health Growth Opportunities; Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.