{ "count" : 61708, "data" : [ { "id" : "6a30511af292fd229cefa5d2", "title" : "Senior Technical Support Associate", "industry" : "Support", "salary" : { "min" : 1500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "certifications" : [ "Apple support certifications" ], "timestamp" : "2026-06-16T11:46:42.792", "fingerprint" : "607b42f59d56b04eae66988d9baa2763656c4c44051dd8e0642be4cbe2b0279e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/75960486-e251-42e7-81d7-8b8f2c852003/apply", "externalId" : "75960486-e251-42e7-81d7-8b8f2c852003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Apple devices, Windows 11, Microsoft Office", "professionalSkills" : [ "Technical support", "Customer support", "Problem-solving", "Multitasking" ], "hardSkillsList" : [ "Troubleshooting", "Typing" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Typing", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Deliver end-to-end technical support, Deliver end-to-end customer support, Provide responsive support via phone, Provide responsive support via chat, Provide responsive support via email, Provide responsive support via web channels, Troubleshoot technical issues, Troubleshoot product issues, Troubleshoot account-related issues, Navigate multiple systems simultaneously, Research customer concerns, Diagnose customer concerns, Resolve customer concerns, Document all interactions, Document updates, Document resolutions, Manage high volumes of inbound requests, Escalate complex issues, Escalate unresolved issues", "domainKnowledge" : "Education-focused services", "domainList" : [ "education-focused-services" ], "domainSpecificKnowledge" : [ "Education-focused services" ], "toolProficiency" : [ "CRM systems", "Ticketing systems", "Amazon Connect" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Document interactions; Document updates; Document resolutions", "continuousLearning" : "Structured training; Ongoing coaching; Professional skill development", "problemSolvingSkills" : "Troubleshooting; Problem-solving", "specialRequirements" : "Quiet workspace, Reliable high-speed internet, Identity verification, Multi-factor authentication", "outcomesObjectives" : "Ensure service quality; Ensure resolution efficiency; Focus on first-contact resolution; Maintain accuracy; Maintain professionalism; Maintain efficiency; Ensure timely resolution; Ensure customer satisfaction", "qualificationsBasic" : "High school diploma or equivalent, Typing ability (minimum baseline 25 WPM), Stable professional work history", "qualificationsPreferred" : "Experience in customer-facing technical support, Experience in help desk environments, Familiarity with Apple devices, Familiarity with Windows 11, Familiarity with Microsoft Office applications, Additional technical certifications, Identity verification (CLEAR™), Multi-factor authentication tools (Okta/MFA)", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities You will be responsible for delivering end-to-end technical and customer support across multiple communication channels while ensuring service quality and resolution efficiency. Provide responsive support via phone, chat, email, and web channels, ensuring a high-quality customer experience across all interactions Troubleshoot and resolve technical, product, and account-related issues, focusing on first-contact resolution whenever possible Navigate multiple systems simultaneously to research, diagnose, and resolve customer concerns effectively Accurately document all interactions, updates, and resolutions within ticketing and CRM systems Manage high volumes of inbound requests while maintaining accuracy, professionalism, and efficiency Escalate complex or unresolved issues to appropriate teams to ensure timely resolution and customer satisfaction Requirements: The ideal candidate is technically capable, detail-oriented, and comfortable working in a high-volume, remote support environment that requires strong communication and multitasking skills. Experience in customer-facing technical support or help desk environments preferred Familiarity with Apple devices, Windows 11, and Microsoft Office applications Strong troubleshooting and problem-solving skills with the ability to work across multiple systems Excellent written and verbal communication skills with a customer-first mindset Ability to manage high-volume inbound interactions in a structured, performance-driven setting Comfort working flexible schedules, including weekends as needed Basic technical requirements including a quiet workspace and reliable high-speed internet meeting defined performance thresholds Ability to complete identity verification (CLEAR™) and use multi-factor authentication tools (Okta/MFA) for secure system access High school diploma or equivalent required; additional technical certifications (e.g., Apple support certifications) are a plus Strong typing ability (minimum baseline 25 WPM) and stable professional work history preferred Benefits: Fully remote work-from-home position within approved U.S. states Hourly compensation of $15.00 per hour Paid training program with hands-on learning using modern cloud-based support tools (e.g., Amazon Connect) Comprehensive benefits package including health, dental, vision, and retirement plans Life, disability, and employee assistance programs for additional support Paid time off and structured training with ongoing coaching and development Opportunity to build technical support expertise in a mission-driven environment supporting education-focused services Access to structured performance feedback and professional skill development. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Associate. Skills: Technical support, Customer service. Deliver end-to-end technical support. Deliver end-to-end customer support", "postedDate" : "2026-06-15T15:30:52.138", "createdAt" : "2026-06-15T15:30:52.138", "lastUpdated" : "2026-06-16T11:46:42.792", "ingestTimestamp" : "2026-06-16T03:20:46.190", "mongoId" : "6a30511af292fd229cefa5d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 3120000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "Typing", "Technical support", "Customer service", "Customer support", "Problem-solving", "Multitasking", "Education-focused services", "Apple support certifications", "CRM systems", "Ticketing systems", "Amazon Connect" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 986.4261, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7b6074d8ee00a0949588", "title" : "Senior Technical Support Associate", "company" : "Encoura", "industry" : "Education", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Technical Support Associate in the US, adjusted for the education industry and remote work." }, "location" : "United States - Remote", "locations" : [ "United States - Remote" ], "certifications" : [ "Apple Certified Mac Technical certifications" ], "timestamp" : "2026-06-15T06:56:06.702", "fingerprint" : "072ce7b6511d130c1658a2cbbee76777c6fcc532a11122c0a4f40dd0e5d2e3ad", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/encoura/jobs/4285467009", "externalId" : "4285467009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "minimumEducation" : "High School", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Apple products, Windows 11, Microsoft Office, Amazon Connect", "professionalSkills" : [ "Customer service", "Problem-solving", "Multitasking" ], "hardSkillsList" : [ "Technical support", "Account support", "Product support", "Service support" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Account support", "level" : "intermediate" }, { "name" : "Product support", "level" : "intermediate" }, { "name" : "Service support", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Provide high-quality support, Troubleshoot technical issues, Troubleshoot product issues, Troubleshoot service issues, Aim for first-call resolution, Navigate multiple systems, Research complex concerns, Resolve complex concerns, Document interactions, Manage high-volume interactions, Escalate issues, Ensure timely resolution", "domainKnowledge" : "Apple products; Windows 11; Microsoft Office", "domainList" : [ "apple-products", "windows-11", "microsoft-office" ], "domainSpecificKnowledge" : [ "Apple products", "Windows 11", "Microsoft Office" ], "toolProficiency" : [ "Ticketing system", "Okta", "Microsoft Authenticator" ], "documentationSkills" : "Document interactions", "continuousLearning" : "Paid training; Build in-demand skills; Ongoing coaching; Ongoing support", "problemSolvingSkills" : "Troubleshoot technical issues; Troubleshoot product issues; Troubleshoot service issues; Research complex concerns; Resolve complex concerns", "specialRequirements" : "Must reside in approved state, CLEAR identity verification", "outcomesObjectives" : "Aim for first-call resolution", "qualificationsBasic" : "At least 18 years old, High school diploma, Typing speed of 25 WPM, Quiet, distraction-free workspace, Home Internet 30 Mbps download, Home Internet 15 Mbps upload, Home Internet 100ms ping or less, Cable, Fiber, or DSL internet, Wired connection required, Enroll in Multi-Factor Authentication", "qualificationsPreferred" : "Stable work history preferred, Apple Certified Mac Technical certifications, Experience in education or e-learning, Degree in technology-related field", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Role Overview We are hiring Technical Support Advisors for our virtual contact center. In this role, you’ll assist customers with account and technical issues while delivering exceptional service in a fast-paced, remote environment. A Day in the Life Provide friendly, high-quality support across phone, chat, email, and web Troubleshoot technical, product, and service issues—aiming for first-call resolution Navigate multiple systems while researching and resolving complex concerns Accurately document interactions in a ticketing system Manage high-volume interactions and multitask effectively Escalate issues when needed to ensure timely resolution About You Comfortable using computers and navigating multiple systems Comfortable with high-volume inbound calls Strong technical skills and problem-solving skills Customer-focused with excellent communication skills Flexible schedule availability (including weekends) Hands on experience supporting Apple products, Windows 11, and Microsoft Office Apple products (MacBook, MacBook Air, MacBook Pro) PCs, Windows 11, and Microsoft Office Proven ability to meet performance goals At least 18 years old with a high school diploma (or equivalent) Typing speed of 25 WPM Quiet, distraction-free workspace Must reside in an approved state* Home Internet that meets the following requirements: 30 Mbps download 15 Mbps upload 100ms ping or less Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point) WiFi is allowed; wired connection required if WiFi becomes unstable Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process CLEAR™ Candidate FAQ Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems Stable work history preferred Apple Certified Mac Technical certifications (e.g., ACMT) preferred Experience in education or e-learning preferred Degree in a technology-related field preferred What Makes This Opportunity 100% Remote Work from Home Build in-demand skills using Amazon Connect and cloud-based support tools Support a mission-driven environment serving students and educators Our Training Approach Receive paid training and build in-demand skills using Amazon Connect and cloud-based support tools Ongoing coaching and support from experienced team members will help you succeed as you settle into the role. The hourly pay rate for this position is $15.00. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, and other programs that support employee well‑being. This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs. About Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.  Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.  Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.  Applicants from California, please review the CA HR Privacy Notice.  To review our privacy policy, please click this link: https://encoura.org/privacy-policy/ ", "summaryDescription" : "Senior Technical Support Associate at Encoura. Skills: Technical support, Customer service. Provide high-quality support. Troubleshoot technical issues", "postedDate" : "2026-06-14T03:37:01.571", "createdAt" : "2026-06-14T03:37:01.571", "lastUpdated" : "2026-06-15T06:56:06.702", "ingestTimestamp" : "2026-06-14T03:37:01.571", "mongoId" : "6a2c7b6074d8ee00a0949588", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Technical support", "Account support", "Product support", "Service support", "Customer service", "Problem-solving", "Multitasking", "Apple products", "Windows 11", "Microsoft Office", "Apple Certified Mac Technical certifications", "Ticketing system", "Okta", "Microsoft Authenticator" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 939.3412, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a91b674d8ee00a068ec89", "title" : "Technical Curriculum Developer (Semiconductor)", "company" : "Per Scholas", "industry" : "Semiconductor", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Technical Curriculum Developer in the United States, with adjustments for the education industry and company size." }, "location" : "United States", "locations" : [ "United States" ], "certifications" : [ "SACA Industry 4.0 Associate/Specialist", "SMRP CMRT", "NIMS Industrial Maintenance", "OSHA 10/30", "NFPA 70E", "ATD Instructional Design Certificate", "Articulate 360 training", "Canvas Certified Educator" ], "timestamp" : "2026-06-14T22:17:22.059", "fingerprint" : "bd518180b025a8d4a4d7122fd1093d31aca06a586c5107f5cf686d4a3e5af44a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/perscholashires/jobs/4686413006", "externalId" : "4686413006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" }, { "city" : "Tel Aviv", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0852997,34.7818064" }, { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Chicago, Illinois, United States; Tel Aviv, Israel; United States", "technicalSkills" : "Articulate 360, Storyline, Rise, Google Workspace, Canvas LMS", "professionalSkills" : [ "Curriculum Design", "Content Development", "Technical Documentation", "Instructional Design" ], "hardSkillsList" : [ "Wafer handling", "Tool preventive maintenance", "Process troubleshooting", "Industrial safety", "Semiconductor safety" ], "softSkillsList" : [ "Learner-Centered Mindset", "Strategic Leader", "People Developer", "Design Thinking", "Collaborative Spirit", "Quality Advocate", "Mission-Driven", "Continuous Learner" ], "hardSkills" : [ { "name" : "Wafer handling", "level" : "intermediate" }, { "name" : "Tool preventive maintenance", "level" : "intermediate" }, { "name" : "Process troubleshooting", "level" : "intermediate" }, { "name" : "Industrial safety", "level" : "intermediate" }, { "name" : "Semiconductor safety", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Learner-Centered Mindset" }, { "name" : "Strategic Leader" }, { "name" : "People Developer" }, { "name" : "Design Thinking" }, { "name" : "Collaborative Spirit" }, { "name" : "Quality Advocate" }, { "name" : "Mission-Driven" }, { "name" : "Continuous Learner" } ], "majorSkills" : "Curriculum Design, Technical Documentation, Semiconductor Operations", "majorSkillsList" : [ "Curriculum Design", "Technical Documentation", "Semiconductor Operations" ], "coreResponsibilities" : "Build interactive digital learning modules, Develop instructor manuals, Develop lesson plans, Develop facilitation guides, Develop learner workbooks, Teach wafer handling, Teach tool preventive maintenance, Teach process troubleshooting", "teamCollaboration" : "SMEs; Developers; Stakeholders", "domainKnowledge" : "Semiconductor operations; Cleanroom environment; Wafer handling; Tool preventive maintenance; Process troubleshooting; Industrial safety standards; Semiconductor safety standards; OSHA; NFPA 70E; Hazardous gas handling; Chemical handling; SEMI S2; SEMI S8", "domainList" : [ "semiconductor-operations", "cleanroom-environment", "wafer-handling", "tool-preventive-maintenance", "process-troubleshooting", "industrial-safety-standards", "semiconductor-safety-standards", "osha", "nfpa-70e", "hazardous-gas-handling", "chemical-handling", "semi-s2", "semi-s8" ], "domainSpecificKnowledge" : [ "Semiconductor operations", "Cleanroom environment", "Wafer handling", "Tool preventive maintenance", "Process troubleshooting", "Industrial safety standards", "Semiconductor safety standards", "OSHA", "NFPA 70E", "Hazardous gas handling", "Chemical handling", "SEMI S2", "SEMI S8" ], "toolProficiency" : [ "Articulate 360", "Storyline", "Rise", "Google Workspace", "Canvas LMS" ], "communicationSkills" : "Written communication; Technical jargon simplification", "documentationSkills" : "Instructor manuals; Lesson plans; Facilitation guides; Learner workbooks", "innovationCreativity" : "Design Thinking", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Cleanroom environment", "qualificationsBasic" : "Understand fab tools operation, Understand facility systems operation, Teach tool operation, Teach tool maintenance, Teach tool troubleshooting, Cleanroom environment experience, Wafer handling, Tool preventive maintenance, Process troubleshooting, Proficiency in Google Workspace, Exceptional written communication, Simplify technical jargon, Solid understanding of safety standards, Solid understanding of semiconductor safety regulations", "qualificationsPreferred" : "Professional certifications in semiconductor, Professional certifications in maintenance, Professional certifications in electrical, Professional certifications in vacuum, Professional certifications in industrial safety, Instructional design certifications, eLearning certifications, Articulate 360 training, Canvas Certified Educator, Experience with virtual labs, Experience with AR/VR simulations, SCORM/xAPI content development, Familiarity with competency-based education, Familiarity with national credentialing frameworks", "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT PER SCHOLAS: For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube. Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA Technical Curriculum Developer (Semiconductor) Department: National Program Reports To: VP, Curriculum Development you understand how fab tools and facility systems operate, and how to teach others to operate, maintain, and troubleshoot them in a cleanroom environment. What You'll Do Curriculum Design and Content Development (70%) Module Creation: Build interactive digital learning modules in Articulate 360 (Storyline/Rise) and Google Workspace, fully integrated into Canvas LMS. Technical Documentation: Develop instructor manuals, lesson plans, facilitation guides, and learner workbooks with clear, step-by-step instructions for complex tasks such as wafer handling, tool preventive maintenance (PM), and process troubleshooting. Visual high proficiency in Google Workspace (Docs, Sheets, Slides). Communication: Exceptional written communication, with a proven ability to simplify expert-level technical jargon into teachable, structured content. Safety Mindset: Solid understanding of industrial and semiconductor-specific safety standards and regulations (e.g., OSHA, NFPA 70E, hazardous gas/chemical handling, and SEMI guidelines such as S2/S8). Preferred Qualifications Professional certifications in semiconductor, maintenance, electrical, vacuum, or industrial safety disciplines (e.g., SACA Industry 4.0 Associate/Specialist, SMRP CMRT, NIMS Industrial Maintenance, OSHA 10/30, NFPA 70E). Instructional design or eLearning certifications (e.g., ATD Instructional Design Certificate, university-based ID certificates, Articulate 360 training, Canvas Certified Educator – Course Design). Experience with virtual labs, AR/VR simulations, or SCORM/xAPI content development. Familiarity with competency-based education (CBE) and national credentialing frameworks. Personal Characteristics Learner-Centered Mindset: You design for the learner, not the content. You ask 'What does the learner need to DO?' not just 'What do they need to KNOW?' Strategic Leader: You can zoom out to see the big picture while maintaining attention to instructional design details People Developer: You invest in growing other designers and take pride in their success Design Thinking: You approach problems creatively, iterate based on feedback, and balance innovation with practicality Collaborative Spirit: You work effectively with SMEs, developers, and stakeholders who may not have design expertise Quality Advocate: You have high standards for instructional quality and can articulate why design decisions matter Mission-Driven: You are passionate about economic mobility and believe education can transform lives Data-Informed: You use learner data and outcomes research to validate design decisions Continuous Learner: You stay curious about new instructional approaches and are willing to experiment Compensation For this role specifically, we are targeting a salary range of $40 - $50/hour where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience. Benefits & Perks Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life! Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements. Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families. Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums. Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company. Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family. Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs. QUESTIONS? If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application! Equal Employment Opportunity We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. PII Policies Non-Discrimination Policy", "summaryDescription" : "Technical Curriculum Developer (Semiconductor) at Per Scholas. Skills: Curriculum Design, Technical Documentation, Semiconductor Operations. Build interactive digital learning modules. Develop instructor manuals", "postedDate" : "2026-06-11T22:30:50.390", "createdAt" : "2026-06-11T22:30:50.390", "lastUpdated" : "2026-06-14T22:17:22.059", "ingestTimestamp" : "2026-06-11T22:30:50.390", "mongoId" : "6a2a91b674d8ee00a068ec89", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Wafer handling", "Tool preventive maintenance", "Process troubleshooting", "Industrial safety", "Semiconductor safety", "Learner-Centered Mindset", "Strategic Leader", "People Developer", "Design Thinking", "Collaborative Spirit", "Quality Advocate", "Mission-Driven", "Continuous Learner", "Curriculum Design", "Technical Documentation", "Semiconductor Operations", "Content Development", "Instructional Design", "Semiconductor operations", "Cleanroom environment", "Industrial safety standards", "Semiconductor safety standards", "OSHA", "NFPA 70E", "Hazardous gas handling", "Chemical handling", "SEMI S2", "SEMI S8", "SACA Industry 4.0 Associate/Specialist", "SMRP CMRT", "NIMS Industrial Maintenance", "OSHA 10/30", "ATD Instructional Design Certificate", "Articulate 360 training", "Canvas Certified Educator", "Articulate 360", "Storyline", "Rise", "Google Workspace", "Canvas LMS" ], "skillCount" : 40, "jobCategory" : "other", "jobSubcategory" : "curriculum-solutions", "dataQualityScore" : 0.7777778, "_score" : 902.5584, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Semiconductor" }, { "id" : "6a308f6ef292fd229c0aabc7", "title" : "Manager, Technical Maintenance", "company" : "Helion", "industry" : "Production", "salary" : { "min" : 130000.0, "max" : 172000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Everett, WA", "locations" : [ "Everett, WA" ], "timestamp" : "2026-06-16T11:40:15.456", "fingerprint" : "7c1458abd2feff9068bfdf8e0cea7cec55ed443a25ac3dca3bd013299d5a78f4", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/helion/14d31fd7-955b-47ce-bc5d-2d84dcd48836/application", "externalId" : "14d31fd7-955b-47ce-bc5d-2d84dcd48836", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Everett", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.9793437,-122.2127011" } ], "locationText" : "Everett, Washington, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : false, "rawDescription" : "About Helion We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone. Since Helion's founding in 2013, we have raised over $1 billion from long-time investors such as Sam Altman, Mithril, and Capricorn Investment Group as well as new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high-power pulses and reached plasma temperatures of 100 million degrees Celsius (9 keV). We are now operating Polaris, our next prototype on the path to the world's first fusion power plant. This is a pivotal time to join Helion. You will tackle real-world challenges with a team that prizes urgency, rigor, ownership, and a commitment to delivering hard truths – values essential to achieving what no one has before. Together, we will change the future of energy, because the world can't wait. What You Will Be Doing As a Manager, Technical Maintenance at Helion, you will build and lead the team responsible for keeping critical manufacturing equipment safe, reliable, and production-ready as we scale high-voltage capacitor and integrated module production. You will set the operating model for maintenance, develop technicians, and establish practical systems for uptime, troubleshooting, spares, and preventive work. This is a hands-on leadership role for someone who can build a strong team while staying close to the equipment, failure modes, and day-to-day execution. You will work closely with manufacturing, process, controls, and equipment engineering teams to support prototype and production lines, improve equipment performance, and help transition maintenance from reactive response to scalable production reliability. This is an onsite role located at our Everett, WA office. You Will - Build, lead, and develop a high-performing maintenance team focused on safety, ownership, and reliable execution - Establish maintenance systems for PMs, CMMS, spares, vendor support, budgets, CAPEX planning, work planning, and equipment documentation - Drive uptime, OEE, and equipment reliability through TPM, SPC, root cause analysis, and practical corrective actions - Support hands-on troubleshooting of electromechanical, controls, and automated production equipment when issues escalate - Partner with engineering and manufacturing teams to commission equipment, stabilize processes, and improve production readiness - Create a maintenance culture that raises technical capability, reinforces standards, and scales with production growth Required Skills - 7+ years leading maintenance, equipment, or technical teams in large and complex manufacturing, production, or high-automation environments - Hands-on knowledge of mechanical, electrical, controls, and automated equipment troubleshooting - Experience building technician capability through hiring, coaching, standards, and structured skill development - Experience implementing PMs, CMMS, spares strategies, vendor management, budget controls, CAPEX planning, root cause analysis, TPM, or predictive maintenance practices - Track record improving uptime, OEE, equipment reliability, or production stability - Ability to operate with urgency and rigor in a fast-moving environment moving from prototype builds to higher-volume production - Proven ability to build standards, processes, and team culture in a growing organization Benefits Our total compensation package includes benefits, including but not limited to: • Medical, Dental, and Vision plans for employees and their families • 31 Days of PTO (21 vacation days and 10 sick days) • 10 Paid holidays, plus company-wide winter break • Up to 5% employer 401(k) match • Short term disability, long term disability, and life insurance • Paid parental leave and support (up to 16 weeks) • Annual wellness stipend Helion is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation during the interview process, please let us know.", "summaryDescription" : "Manager, Technical Maintenance at Helion", "createdAt" : "2026-06-16T02:00:22.395", "lastUpdated" : "2026-06-16T11:40:15.456", "ingestTimestamp" : "2026-06-16T02:00:22.395", "mongoId" : "6a308f6ef292fd229c0aabc7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 172000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 839.074, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7e7774d8ee00a09528f0", "title" : "Maintenance Support", "company" : "Method Co.", "industry" : "Hospitality", "salary" : { "min" : 42500.0, "max" : 57500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry level Maintenance Support in Philadelphia, adjusted for the hospitality industry and company size." }, "location" : "Philadelphia, Pennsylvania, United States", "locations" : [ "Philadelphia", "Pennsylvania", "United States" ], "timestamp" : "2026-06-15T10:20:00.841", "fingerprint" : "3c935b3df189af8a472d596c6429230d79bf121f55b446c0499851aac9912824", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/methodco/jobs/4261726009", "externalId" : "4261726009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Philadelphia", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.9527237,-75.1635262" } ], "locationText" : "Philadelphia, Pennsylvania, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Repair techniques" ], "hardSkills" : [ { "name" : "Repair techniques", "level" : "intermediate" } ], "majorSkills" : "Maintenance support, Work order completion, Property upkeep", "majorSkillsList" : [ "Maintenance support", "Work order completion", "Property upkeep" ], "coreResponsibilities" : "Report maintenance concerns, Report safety hazards, Report repair needs, Perform basic maintenance tasks, Change light bulbs, Change batteries, Perform minor touch-up repairs, Unclog drains, Address simple plumbing issues, Assemble furniture, Relocate furniture, Perform light moving tasks, Assist with simple work orders, Assist with preventative maintenance routines, Support general property upkeep, Organize maintenance areas, Complete assigned work orders, Maintain tools, Maintain equipment, Maintain supplies, Collaborate with property team, Ensure building systems operate safely, Ensure building systems operate efficiently, Uphold company standards", "teamCollaboration" : "Collaborate with property team", "domainKnowledge" : "Hospitality operations", "domainList" : [ "hospitality-operations" ], "domainSpecificKnowledge" : [ "Hospitality operations" ], "continuousLearning" : "Training and development", "specialRequirements" : "Stand and walk 8 hours, Push 8 hours, Kneel 8 hours, Bend 8 hours, Balance 8 hours, Squat 8 hours, Reach 8 hours, Stretch 8 hours, Fast-paced movements, Lift 50 pounds", "outcomesObjectives" : "Ensure seamless guest experience; Ensure well-maintained environment", "qualificationsBasic" : "Previous maintenance experience, Basic knowledge of building systems, Weekend availability required", "qualificationsPreferred" : "Facilities experience preferred, Handyman experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Method Co. Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. Position Overview The Maintenance Support will assist with the overall upkeep, safety, and functionality of the property by completing routine maintenance tasks, responding to work orders, and assisting with preventative maintenance. This role is essential to ensuring a seamless guest experience and a well‑maintained environment for both residents and staff. Weekend availability is required. Key Responsibilities Report maintenance concerns, safety hazards, and repair needs promptly to the appropriate manager. Perform basic maintenance tasks, including: Changing light bulbs, batteries, and small components Minor touch‑up repairs (paint, patching, hardware adjustments) Unclogging drains and addressing simple plumbing issues Furniture assembly, relocation, and light moving tasks Assisting with simple work orders and preventative maintenance routines Support the team with general property upkeep, cleanliness, and organization of maintenance areas. Complete assigned work orders in a timely, professional, and guest‑friendly manner. Maintain tools, equipment, and supplies in good working condition. Collaborate with the property team to ensure all building systems operate safely and efficiently. Uphold company standards for hospitality, communication, and professionalism in all guest and staff interactions. Qualifications Previous maintenance, facilities, or handyman experience preferred. Basic knowledge of building systems, tools, and repair techniques. Ability to lift, move, and carry items as needed for repairs and furniture tasks. Strong attention to detail and commitment to safety. Reliable, self‑motivated, and comfortable working independently or as part of a team. Must have weekend availability. What We Offer Competitive hourly pay Opportunities for growth within the property and broader portfolio Supportive, team‑driven environment Training and development in hospitality operations Paid time off & vacation Health, dental, vision benefits Working Conditions/Environment: The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day. Agility in executing fast-paced movements to navigate different areas of the property efficiently. The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds. The work environment characteristics describedhereinare representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.", "summaryDescription" : "Maintenance Support at Method Co.. Skills: Maintenance support, Work order completion, Property upkeep. Report maintenance concerns. Report safety hazards", "postedDate" : "2026-06-14T08:28:37.813", "createdAt" : "2026-06-14T08:28:37.813", "lastUpdated" : "2026-06-15T10:20:00.841", "ingestTimestamp" : "2026-06-14T08:28:37.813", "mongoId" : "6a2c7e7774d8ee00a09528f0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42500, "salaryAnnualMax" : 57500, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Repair techniques", "Maintenance support", "Work order completion", "Property upkeep", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Hospitality operations" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 831.2397, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cd71e74d8ee00a0a4053c", "title" : "Associate Technical Support Specialist (Spanish Speaking)", "company" : "Hinge Health", "industry" : "Operations", "salary" : { "min" : 18.85, "max" : 31.25, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote US", "locations" : [ "Remote US" ], "timestamp" : "2026-06-16T02:18:40.244", "fingerprint" : "50d5333296f901517e91a759b1ed97df239f21c7c12058e28841a765baebb0dc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/hinge-health/43586d0c-8278-4734-895c-584f2f4b6bb6/application", "externalId" : "43586d0c-8278-4734-895c-584f2f4b6bb6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "THE OPPORTUNITY Every day, thousands of people begin their Hinge Health journey — and their very first experience with our technology shapes whether they'll stick with a program that can reduce pain by 68% and prevent unnecessary surgeries. As an Associate Technical Support Specialist, you are the frontline advocate who removes technical barriers so our members can focus on what matters: getting better. You'll diagnose hardware and software issues, guide new members through onboarding, and ensure that every interaction reflects the warmth and clinical excellence Hinge Health is known for. If you're energized by solving problems quickly, communicating with empathy, and supporting a mission that transforms lives, this role was made for you. WHAT YOU'LL ACCOMPLISH In your first 3 months: - Develop foundational knowledge of Hinge Health products, common technical challenges, and troubleshooting techniques through structured onboarding and shadowing. - Begin handling member inquiries via phone, email, and chat under guidance, consistently meeting quality and response-time standards. - Build relationships with teammates and cross-functional stakeholders to understand escalation paths and resolution workflows. In your first 6 months: - Independently diagnose, investigate, document, and resolve member problems related to Hinge Health hardware and software products. - Conduct thorough root cause analysis and contribute insights to improve knowledge-base articles and troubleshooting guides. - Consistently meet key organizational metrics for quality, productivity, and member satisfaction. In your first year: - Serve as a reliable resource for peers on complex troubleshooting scenarios, helping elevate the team's collective capability. - Proactively identify recurring technical patterns and recommend process improvements to reduce member friction. - Demonstrate mastery across all support channels, contributing to a best-in-industry member experience. WHO YOU ARE - A Learn-it-all: You approach unfamiliar technical challenges with curiosity and a growth mindset, quickly building expertise in new tools and products. - An Effective Communicator: You convey complex technical information with clarity, warmth, and empathy — whether on a phone call, in an email, or over chat. - Accountable: You take ownership of every member interaction, following through until the issue is fully resolved and the member is set up for success. - Resilient & Adaptable: You thrive in a fast-paced, evolving environment and can juggle multiple tasks simultaneously without losing attention to detail. BASIC REQUIREMENTS - 1+ year of technical troubleshooting, IT help desk, or software/hardware support experience. - Excellent written and verbal communication skills with a member-facing orientation. - Demonstrated ability to multitask across phone, email, and chat queues effectively. - Proficiency in conducting root cause analysis for technical issues and strong analytical/problem-solving skills. - Flexibility with schedule — work hours based on business needs and may include nights and weekends. - Ability to work effectively in a remote environment with excellent punctuality and proactive communication. - Fluency in Spanish (written and verbal) PREFERRED REQUIREMENTS - Experience with customer support tools (e.g., Zoom, Freshdesk, Salesforce). - Familiarity with mobile and/or data management tools (e.g., Mixpanel, JIRA, Tableau, Auth0, Esper MDM). - Healthcare background and/or previous healthcare tech experience, especially at a startup. - Familiarity with PHI/PII compliance standards for healthcare users. - Technical support or logistics experience with medical devices & hardware. - Bilingual (Spanish or French). About Hinge Health At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com/http://www.hingehealth.com What You'll Love About Us - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/ Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use \"@hingehealth.com http://hingehealth.com\" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.", "summaryDescription" : "Associate Technical Support Specialist (Spanish Speaking) at Hinge Health. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T21:06:10.011", "lastUpdated" : "2026-06-16T02:18:40.244", "ingestTimestamp" : "2026-06-14T21:06:10.011", "mongoId" : "6a2cd71e74d8ee00a0a4053c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 31, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 798.38586, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2a714f74d8ee00a0648ec4", "title" : "Technical Deployment Lead, Semiconductors", "company" : "OpenAI", "industry" : "Model Deployment for Business", "salary" : { "min" : 198000.0, "max" : 294000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-14T22:03:46.293", "fingerprint" : "4b228fa1534c880abee5e341d43c1032f5c3eb816f218cb90673d5306ac3c23b", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/openai/ec9950cb-ccb5-4d2b-b49d-0f6a80b03460/application", "externalId" : "ec9950cb-ccb5-4d2b-b49d-0f6a80b03460", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, LLM", "professionalSkills" : [ "Technical project management", "Customer engagement", "Change management", "Value cases", "ROI analysis" ], "hardSkillsList" : [ "RTL design", "Verification", "Physical implementation", "EDA tooling" ], "softSkillsList" : [ "Leadership", "Ownership", "Judgment" ], "hardSkills" : [ { "name" : "RTL design", "level" : "intermediate" }, { "name" : "Verification", "level" : "intermediate" }, { "name" : "Physical implementation", "level" : "intermediate" }, { "name" : "EDA tooling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Ownership" }, { "name" : "Judgment" } ], "majorSkills" : "Technical delivery, Semiconductor workflows, AI deployment", "majorSkillsList" : [ "Technical delivery", "Semiconductor workflows", "AI deployment" ], "coreResponsibilities" : "Define how OpenAI delivers complex systems, Own solution scoping, building, shipping, adoption, Translate business outcomes into technical plan, Run day-to-day execution, Partner with customer teams for delivery, Focus on semiconductor vertical deployment, Map customer workflows and success criteria, Ensure components ship on time, Lead readiness and change management, Track progress and manage dependencies, Make sequencing decisions, Drive prototypes through MVP and scale, Share field insights with Product and Research, Own technical delivery plan, Translate customer objectives into roadmap, Keep progress unblocked and sequenced, Make real-time trade-offs on scope, Embed with customer teams to land deployments, Shape production deployments, Integrate with customer infrastructure, Partner with Product and Research, Codify solution patterns and evals, Extract reusable patterns, Package field signals, Set impact hypotheses and baselines, Run pre-/post-deployment measurement, Report to exec sponsors, Define how OpenAI engages customers", "teamCollaboration" : "OpenAI Research; Product; Partnerships; Customer Engineers; Customer teams", "projectManagementSkills" : [ "Roadmap planning", "Dependency management", "Sequencing", "Trade-offs" ], "domainKnowledge" : "Semiconductor workflows; RTL design; Verification; Physical implementation; EDA tooling; AI capabilities; AI/LLM systems", "domainList" : [ "semiconductor-workflows", "rtl-design", "verification", "physical-implementation", "eda-tooling", "ai-capabilities", "ai-llm-systems" ], "domainSpecificKnowledge" : [ "Semiconductor workflows", "RTL design", "Verification", "Physical implementation", "EDA tooling", "AI capabilities", "AI/LLM systems" ], "toolProficiency" : [ "EDA tooling" ], "communicationSkills" : "Executive presentations; Technical trade-offs", "innovationCreativity" : "Prototype development", "problemSolvingSkills" : "Complex engineering problems; Ambiguous problems", "specialRequirements" : "25-50% travel", "outcomesObjectives" : "Deliver measurable value; Drive adoption; Become critical to workflows; Delivery reliability; Operating leverage; Product impact", "qualificationsBasic" : "7+ years customer-facing technical delivery leadership, Deep expertise in Semiconductor workflows, Track record of leading large, complex customer engagements, Shipped AI/LLM systems", "qualificationsPreferred" : "Experience with AI, Experience with Semiconductor customers", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About the team OpenAI’s Forward Deployed Engineering (FDE) team turns research breakthroughs into production-grade systems. We embed deeply with customers to solve high-leverage problems and act as the delivery engine for our most complex large-scale engagements. We move quickly from prototype to production and surface reusable patterns that shape our platform. We operate at the intersection of deployment and development – working closely with OpenAI Research, Product and Partnerships. About the Role As a Technical Deployment Lead (TDL), you will define how OpenAI delivers complex systems to Semiconductor customers. You will own how solutions are scoped, built, shipped, and adopted across high-value engineering workflows such as RTL design, verification, and physical implementation. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals. You will focus on the semiconductor vertical to deploy next-generation AI capabilities. You will own delivery end-to-end: embedding with customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities. Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures). This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel between 25-50% is required. In this role, you will: - Own the technical delivery plan for multiple interdependent work streams, translating customer objectives into a roadmap with milestones, dependencies, and acceptance criteria. - Run day-to-day engineering execution by tracking and driving delivery across OpenAI FDE and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path. - Embed with Semiconductor customer teams to land production deployments and drive adoption. Map workflows, shape tools/integrations, and translate requirements into a delivery plan. - Shape production deployments that integrate with customer infrastructure, data systems, and engineering toolchains, including export-controlled environments. - Partner with Product and Research so platform components and research work streams land in time to support deployment goals. - Codify solution patterns and evals. Extract reusable patterns and package field signals to improve product and models. - Own value cases and ROI. Set impact hypotheses, baselines, and KPIs; run pre-/post-deployment measurement and report to exec sponsors. - Help define how OpenAI engages Semiconductor customers You’ll thrive in this role if you: - Bring 7+ years of customer‑facing technical delivery leadership. - Have deep expertise in Semiconductor workflows, including RTL design, verification, EDA tooling, and physical implementation. - Track record of successfully leading large, complex, high-stakes customer engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI. - Excel in high ambiguity environments. Know how to simplify complex and dynamic work. - Move fluidly between system level understanding and execution level detail; can dive into customer workflows/data, map constraints, sketch architectures and move ambiguous problems to shipped systems. - Think strategically and pattern-match. Able to step back from execution detail, recognize broader trends across deployments, and connect customer needs to scalable, reusable solutions. - Have strong technical fluency and sharp sequencing instincts. Confident discussing technical details, pressure-testing architectures, and making trade-offs. - Have shipped AI/LLM systems. You understand solution patterns, integration basics, and production pitfalls. - You’re a translator with executive presence. You make complex technical trade-offs legible to business leaders and convert strategy into day-to-day technical execution. - Enjoy being onsite with customers to accelerate delivery (often 25-50%, sometimes higher). About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Technical Deployment Lead, Semiconductors at OpenAI. Skills: Technical delivery, Semiconductor workflows, AI deployment. Define how OpenAI delivers complex systems. Own solution scoping, building, shipping, adoption", "postedDate" : "2026-06-11T18:24:42.534", "createdAt" : "2026-06-11T18:24:42.534", "lastUpdated" : "2026-06-14T22:03:46.293", "ingestTimestamp" : "2026-06-11T18:24:42.534", "mongoId" : "6a2a714f74d8ee00a0648ec4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 198000, "salaryAnnualMax" : 294000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "RTL design", "Verification", "Physical implementation", "EDA tooling", "Leadership", "Ownership", "Judgment", "Technical delivery", "Semiconductor workflows", "AI deployment", "Technical project management", "Customer engagement", "Change management", "Value cases", "ROI analysis", "Roadmap planning", "Dependency management", "Sequencing", "Trade-offs", "AI capabilities", "AI/LLM systems" ], "skillCount" : 21, "jobCategory" : "other", "jobSubcategory" : "model-deployment-for-business", "dataQualityScore" : 1.0, "_score" : 794.76935, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Semiconductors" }, { "id" : "6a2a7b2274d8ee00a0663555", "title" : "Technical Deployment Lead, Semiconductors", "company" : "OpenAI", "industry" : "Model Deployment for Business", "salary" : { "min" : 198000.0, "max" : 294000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-14T20:47:50.084", "fingerprint" : "f8dca14747fecdd3f2cbf038bdc5fa856bdf22dd6fa5aba8dd2796beb19f9e34", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/OpenAI/ec9950cb-ccb5-4d2b-b49d-0f6a80b03460/application", "externalId" : "ec9950cb-ccb5-4d2b-b49d-0f6a80b03460", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, LLM", "professionalSkills" : [ "Technical project management", "Customer engagement", "Change management", "Value cases", "ROI analysis" ], "hardSkillsList" : [ "RTL design", "Verification", "Physical implementation", "EDA tooling" ], "softSkillsList" : [ "Leadership", "Ownership", "Judgment" ], "hardSkills" : [ { "name" : "RTL design", "level" : "intermediate" }, { "name" : "Verification", "level" : "intermediate" }, { "name" : "Physical implementation", "level" : "intermediate" }, { "name" : "EDA tooling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Ownership" }, { "name" : "Judgment" } ], "majorSkills" : "Technical delivery, Semiconductor workflows, AI deployment", "majorSkillsList" : [ "Technical delivery", "Semiconductor workflows", "AI deployment" ], "coreResponsibilities" : "Define how OpenAI delivers complex systems, Own solution scoping, building, shipping, adoption, Translate business outcomes into technical plan, Run day-to-day execution, Partner with customer teams for delivery, Deploy next-generation AI capabilities, Map customer workflows and success criteria, Ensure components ship on time, Lead readiness and change management, Track progress and manage dependencies, Make sequencing decisions, Drive prototypes through MVP and scale, Share field insights with Product and Research, Own the technical delivery plan, Translate customer objectives into roadmap, Keep progress unblocked and sequenced, Make real-time trade-offs, Embed with Semiconductor customer teams, Shape production deployments, Integrate with customer infrastructure, Partner with Product and Research, Codify solution patterns and evals, Extract reusable patterns, Package field signals, Own value cases and ROI, Set impact hypotheses and baselines, Run pre-/post-deployment measurement, Report to exec sponsors, Define how OpenAI engages customers", "teamCollaboration" : "OpenAI Research; Product; Partnerships; Customer teams; FDEs; Customer Engineers", "projectManagementSkills" : [ "Roadmap planning", "Dependency management", "Sequencing", "Trade-offs" ], "domainKnowledge" : "Semiconductor workflows; RTL design; Verification; Physical implementation; EDA tooling; AI capabilities", "domainList" : [ "semiconductor-workflows", "rtl-design", "verification", "physical-implementation", "eda-tooling", "ai-capabilities" ], "domainSpecificKnowledge" : [ "Semiconductor workflows", "RTL design", "Verification", "Physical implementation", "EDA tooling", "AI capabilities" ], "communicationSkills" : "Executive presentations; Technical trade-offs", "innovationCreativity" : "Prototype development", "problemSolvingSkills" : "Complex engineering problems; Ambiguous problems", "specialRequirements" : "25-50% travel", "outcomesObjectives" : "Deliver measurable value; Drive adoption; Become critical to workflows; Delivery reliability; Operating leverage; Product impact", "qualificationsBasic" : "7+ years customer-facing technical delivery leadership, Deep expertise in Semiconductor workflows, Track record of leading large, complex customer engagements, Shipped AI/LLM systems", "qualificationsPreferred" : "Experience involving AI, Experience with AI/LLM systems", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About the team OpenAI’s Forward Deployed Engineering (FDE) team turns research breakthroughs into production-grade systems. We embed deeply with customers to solve high-leverage problems and act as the delivery engine for our most complex large-scale engagements. We move quickly from prototype to production and surface reusable patterns that shape our platform. We operate at the intersection of deployment and development – working closely with OpenAI Research, Product and Partnerships. About the Role As a Technical Deployment Lead (TDL), you will define how OpenAI delivers complex systems to Semiconductor customers. You will own how solutions are scoped, built, shipped, and adopted across high-value engineering workflows such as RTL design, verification, and physical implementation. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals. You will focus on the semiconductor vertical to deploy next-generation AI capabilities. You will own delivery end-to-end: embedding with customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities. Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures). This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel between 25-50% is required. In this role, you will: - Own the technical delivery plan for multiple interdependent work streams, translating customer objectives into a roadmap with milestones, dependencies, and acceptance criteria. - Run day-to-day engineering execution by tracking and driving delivery across OpenAI FDE and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path. - Embed with Semiconductor customer teams to land production deployments and drive adoption. Map workflows, shape tools/integrations, and translate requirements into a delivery plan. - Shape production deployments that integrate with customer infrastructure, data systems, and engineering toolchains, including export-controlled environments. - Partner with Product and Research so platform components and research work streams land in time to support deployment goals. - Codify solution patterns and evals. Extract reusable patterns and package field signals to improve product and models. - Own value cases and ROI. Set impact hypotheses, baselines, and KPIs; run pre-/post-deployment measurement and report to exec sponsors. - Help define how OpenAI engages Semiconductor customers You’ll thrive in this role if you: - Bring 7+ years of customer‑facing technical delivery leadership. - Have deep expertise in Semiconductor workflows, including RTL design, verification, EDA tooling, and physical implementation. - Track record of successfully leading large, complex, high-stakes customer engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI. - Excel in high ambiguity environments. Know how to simplify complex and dynamic work. - Move fluidly between system level understanding and execution level detail; can dive into customer workflows/data, map constraints, sketch architectures and move ambiguous problems to shipped systems. - Think strategically and pattern-match. Able to step back from execution detail, recognize broader trends across deployments, and connect customer needs to scalable, reusable solutions. - Have strong technical fluency and sharp sequencing instincts. Confident discussing technical details, pressure-testing architectures, and making trade-offs. - Have shipped AI/LLM systems. You understand solution patterns, integration basics, and production pitfalls. - You’re a translator with executive presence. You make complex technical trade-offs legible to business leaders and convert strategy into day-to-day technical execution. - Enjoy being onsite with customers to accelerate delivery (often 25-50%, sometimes higher). About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Technical Deployment Lead, Semiconductors at OpenAI. Skills: Technical delivery, Semiconductor workflows, AI deployment. Define how OpenAI delivers complex systems. Own solution scoping, building, shipping, adoption", "postedDate" : "2026-06-11T16:54:21.275", "createdAt" : "2026-06-11T16:54:21.275", "lastUpdated" : "2026-06-14T20:47:50.084", "ingestTimestamp" : "2026-06-11T16:54:21.275", "mongoId" : "6a2a7b2274d8ee00a0663555", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 198000, "salaryAnnualMax" : 294000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "RTL design", "Verification", "Physical implementation", "EDA tooling", "Leadership", "Ownership", "Judgment", "Technical delivery", "Semiconductor workflows", "AI deployment", "Technical project management", "Customer engagement", "Change management", "Value cases", "ROI analysis", "Roadmap planning", "Dependency management", "Sequencing", "Trade-offs", "AI capabilities" ], "skillCount" : 20, "jobCategory" : "other", "jobSubcategory" : "model-deployment-for-business", "dataQualityScore" : 1.0, "_score" : 789.698, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Semiconductors" }, { "id" : "6a2ca8ae74d8ee00a09c44d1", "title" : "Technical Support Engineer Associate", "company" : "DeepHealth", "industry" : "AI", "salary" : { "min" : 43.0, "max" : 53.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Boston, Massachusetts, United States", "locations" : [ "Boston, Massachusetts, United States" ], "certifications" : [ "CCNA", "CCNP", "CompTIA Linux+", "RHCA", "RHCT" ], "timestamp" : "2026-06-16T05:04:18.774", "fingerprint" : "e1d4ec6a7c9fada892e19f7d18df838f2e17fe60e282b51f332319a3ae4c15bd", "source" : "recruitee", "language" : "en", "applyUrl" : "https://deephealth.recruitee.com/o/technical-support-engineer-associate/c/new", "externalId" : "2637656", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "bachelor's degree", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Windows, Linux, MSSQL, PACS, RIS, DICOM, HL7, EMR, SSRS", "professionalSkills" : [ "System administration", "Database management", "Infrastructure support", "Software troubleshooting", "Cloud integration", "Solution design", "Customer satisfaction", "Workflow efficiency", "Service enhancements" ], "hardSkillsList" : [ "Technical support", "System updates", "System upgrades", "System maintenance", "Technical evaluations", "Level-of-effort assessments", "Solution implementation", "System functionality education", "Best practices education" ], "softSkillsList" : [ "Professional communication", "Interpersonal skills" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "System updates", "level" : "intermediate" }, { "name" : "System upgrades", "level" : "intermediate" }, { "name" : "System maintenance", "level" : "intermediate" }, { "name" : "Technical evaluations", "level" : "intermediate" }, { "name" : "Level-of-effort assessments", "level" : "intermediate" }, { "name" : "Solution implementation", "level" : "intermediate" }, { "name" : "System functionality education", "level" : "intermediate" }, { "name" : "Best practices education", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Professional communication" }, { "name" : "Interpersonal skills" } ], "majorSkills" : "Clinical AI support, Healthcare IT support, Technical troubleshooting, Customer relationship management", "majorSkillsList" : [ "Clinical AI support", "Healthcare IT support", "Technical troubleshooting", "Customer relationship management" ], "coreResponsibilities" : "Serve as Clinical AI support resource, Provide first-level support, Troubleshoot escalated technical issues, Respond to customer inquiries, Coordinate projects, Take ownership of tasks, Serve as primary point of contact, Collaborate with support teams, Escalate complex issues, Resolve complex issues, Monitor support queues, Triage support queues, Assign tickets, Maintain incident records, Maintain resolution records, Maintain workflow records, Maintain system change records, Contribute to improvement initiatives, Improve support processes, Improve knowledge base documentation, Perform root cause analysis, Ensure regulatory compliance, Ensure IT policy compliance, Support key customer relationships, Maintain key customer relationships, Provide proactive communication, Provide updates, Provide technical guidance, Deliver product training, Deliver service training, Perform system updates, Perform system upgrades, Perform system maintenance, Conduct pre-sales evaluations, Provide level-of-effort assessments, Integrate solutions, Support solutions, Design technical solutions, Implement technical solutions, Document technical solutions, Support technical solutions, Ensure customer satisfaction, Ensure issue resolution, Ensure operational success, Educate customers on functionality, Educate customers on best practices, Identify experience improvement opportunities, Contribute to operational enhancements, Contribute to service enhancements", "teamCollaboration" : "Cross-functional teams; Level two support; Strategic Account Support; IT teams; Product teams; Engineering teams; Project Management teams; Internal teams", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Clinical AI; Healthcare IT; Radiology workflow; Healthcare imaging; Clinical workflow", "domainList" : [ "clinical-ai", "healthcare-it", "radiology-workflow", "healthcare-imaging", "clinical-workflow" ], "domainSpecificKnowledge" : [ "Clinical AI", "Healthcare IT", "Radiology workflow", "Healthcare imaging", "Clinical workflow" ], "toolProficiency" : [ "Ticketing systems" ], "communicationSkills" : "Written communication; Verbal communication; Technical guidance; Customer communication; Proactive communication", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Troubleshooting; Analytical thinking; Critical problem-solving; Root cause analysis", "specialRequirements" : "On-call rotations, Occasional travel, Sitting, Standing, Walking, Bending, Twisting, Reaching, Using hands and fingers, Handling, Feeling, Speaking, Listening, High-level cognitive thinking, Lift up to 10 pounds", "outcomesObjectives" : "Maintain high service quality; Optimize healthcare delivery; Optimize workflow efficiency", "qualificationsBasic" : "Bachelor’s degree in IT or related field, Equivalent professional experience, 5+ years IT support experience, 3+ years healthcare technical support experience, Windows OS knowledge, Linux system administration, MSSQL database management, Networking concepts knowledge, PACS, RIS, DICOM, HL7, EMR support experience, Complex software troubleshooting experience, Healthcare technology solutions troubleshooting experience, Public cloud environments experience, Cloud-based integrations experience, Scripting, data serialization, reporting tools familiarity, Troubleshooting skills, Analytical thinking skills, Critical problem-solving skills, Ticketing systems experience, ITIL-based support processes experience, Customer service experience, Relationship management experience, Call center support experience, PC/server hardware platforms knowledge, General IT infrastructure knowledge", "qualificationsPreferred" : "Radiology workflow experience, Healthcare IT environments experience, Advanced healthcare imaging knowledge, Advanced clinical workflow technologies knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. ## Requirements Expanded Essential Duties and Responsibilities * Serve as the primary Clinical AI product line technical support resource. * Provide first-level support for Clinical AI products and healthcare IT systems, troubleshooting and resolving escalated technical issues. * Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner. * Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution. * Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues. * Monitor and triage support queues, assigning tickets to the appropriate product or functional teams. * Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system. * Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts. * Ensure compliance with healthcare regulatory standards and internal IT policies. * Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance. * Deliver product and service training to administrators, service-level users, and customers as needed. * Perform DeepHealth Clinical AI product system updates, upgrades, and maintenance activities. * Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions. * Integrate and support solutions within public cloud environments and DeepHealth platforms. * Design, implement, document, and support technical solutions that meet customer and organizational requirements. * Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success. * Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency. * Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements. Minimum Qualifications, Education, and Experience * Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience. * Minimum of 5 years of experience in IT support roles. * Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role. * Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server). * Strong Linux system administration and command-line experience. * Experience with MSSQL database management and relational database technologies. * Strong understanding of networking concepts, troubleshooting, and infrastructure support. * Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems. * Proven experience troubleshooting complex software applications and healthcare technology solutions. * Experience with public cloud environments and cloud-based integrations. * Familiarity with scripting, data serialization, and reporting tools such as SSRS. * Strong troubleshooting, analytical thinking, and critical problem-solving skills. * Experience using ticketing systems and ITIL-based support processes. * Strong customer service, relationship management, and call center support experience. * Excellent written and verbal communication skills with both technical and non-technical audiences. * Ability to manage multiple priorities and work effectively under pressure. * Ability to collaborate effectively across cross-functional technical and business teams. * Flexibility to work varied schedules and participate in on-call rotations as required. * Strong understanding of PC/server hardware platforms and general IT infrastructure. * Professional communication and interpersonal skills required for internal and external customer interactions. Preferred Qualifications * CCNA or CCNP certification. * CompTIA Linux+, RHCA, or RHCT certification. * Radiology workflow experience. * Experience in healthcare or clinical IT environments. * Advanced knowledge of healthcare imaging and workflow technologies. PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. Quality Standards · Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors. · Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. · Follows all local, regional and country laws concerning employment. · Follows all DeepHealth policies and procedures. · Follows data privacy, compliance, safety and confidentiality standards at all times. · Practices universal safety precautions. · Promotes good public relations on the phone and in person. · Adapts and is willing to learn new tasks, methods, and systems. · Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines. · Completes job responsibilities in a quality and timely manner. Travel This position may require occasional travel. Working Environment Remote Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.", "summaryDescription" : "Technical Support Engineer Associate at DeepHealth. Skills: Clinical AI support, Healthcare IT support, Technical troubleshooting, Customer relationship management. Serve as Clinical AI support resource. Provide first-level support", "postedDate" : "2026-06-11T19:33:10.000", "createdAt" : "2026-06-14T19:47:23.744", "lastUpdated" : "2026-06-16T05:04:18.774", "ingestTimestamp" : "2026-06-14T19:47:23.744", "mongoId" : "6a2ca8ae74d8ee00a09c44d1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 53, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Technical support", "System updates", "System upgrades", "System maintenance", "Technical evaluations", "Level-of-effort assessments", "Solution implementation", "System functionality education", "Best practices education", "Professional communication", "Interpersonal skills", "Clinical AI support", "Healthcare IT support", "Technical troubleshooting", "Customer relationship management", "System administration", "Database management", "Infrastructure support", "Software troubleshooting", "Cloud integration", "Solution design", "Customer satisfaction", "Workflow efficiency", "Service enhancements", "Project management", "Clinical AI", "Healthcare IT", "Radiology workflow", "Healthcare imaging", "Clinical workflow", "CCNA", "CCNP", "CompTIA Linux+", "RHCA", "RHCT", "Ticketing systems" ], "skillCount" : 36, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 789.50073, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bdc74d8ee00a0915743", "title" : "Technical Support", "company" : "Agilysys", "industry" : "Hospitality", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Technical Support role in Las Vegas, adjusted for the technology industry and company size." }, "location" : "Las Vegas, NV", "locations" : [ "Las Vegas", "NV" ], "certifications" : [ "A+", "Network+", "MTA", "HDI Desktop Support Technician" ], "timestamp" : "2026-06-15T07:13:46.531", "fingerprint" : "ade83b42cc1d5d797a23a5fd8ab9449d44322870c30a8798a202d20bdfe3de9f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agilysys/jobs/4203649009", "externalId" : "4203649009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Las Vegas", "state" : "Nevada", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1674263,-115.1484131" } ], "locationText" : "Las Vegas, Nevada, United States", "technicalSkills" : "Hardware troubleshooting, Software troubleshooting, SQL, Windows Server", "professionalSkills" : [ "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration" ], "hardSkillsList" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation" ], "hardSkills" : [ { "name" : "Hardware diagnosis", "level" : "intermediate" }, { "name" : "Software diagnosis", "level" : "intermediate" }, { "name" : "Data input", "level" : "intermediate" }, { "name" : "Data research", "level" : "intermediate" }, { "name" : "Configuration walkthroughs", "level" : "intermediate" }, { "name" : "Issue documentation", "level" : "intermediate" } ], "majorSkills" : "Customer support, Technical troubleshooting, Hospitality technology", "majorSkillsList" : [ "Customer support", "Technical troubleshooting", "Hospitality technology" ], "coreResponsibilities" : "Diagnose technical issues, Troubleshoot network issues, Complete intake triage, Provide customer service, Input data in ticketing system, Research hardware problems, Research software problems, Provide diagnosis, Provide resolution, Perform configuration walkthroughs, Understand escalation process, Perform escalation process, Provide feedback, Improve efficiencies, Coordinate with vendors, Document worked issues, Document resolution steps, Keep abreast of software releases, Keep abreast of new features, Keep abreast of functionality, Keep abreast of installation procedures", "teamCollaboration" : "Partnering with support engineers; Collaborating across departments; Team meetings", "domainKnowledge" : "Hospitality technology; Property management systems; Point-of-sale solutions; Casino management; Cruise management; Campus dining; Food service management; Hospital management; Senior living; Stadiums; Theme parks", "domainList" : [ "hospitality-technology", "property-management-systems", "point-of-sale-solutions", "casino-management", "cruise-management", "campus-dining", "food-service-management", "hospital-management", "senior-living", "stadiums", "theme-parks" ], "domainSpecificKnowledge" : [ "Hospitality technology", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks" ], "toolProficiency" : [ "Salesforce", "Ticketing system" ], "communicationSkills" : "Written communication; Spoken communication", "documentationSkills" : "Document worked issues; Document resolution steps", "continuousLearning" : "Keep abreast of software releases; Keep abreast of new features; Keep abreast of functionality; Keep abreast of installation procedures", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues; Root cause analysis", "specialRequirements" : "Complete license applications, Complete background checks, Complete security checks, Provide identification documents", "outcomesObjectives" : "Achieve key metrics; Emphasis on customer satisfaction; Achieve daily performance goals", "qualificationsBasic" : "HS diploma required, One year customer facing experience, One year hospitality industry experience, One year hardware software troubleshooting, Helpdesk ticketing experience, Helpdesk processes experience", "qualificationsPreferred" : "AA degree in technology preferred, POS experience preferred, PMS experience preferred, SQL troubleshooting familiarity a plus, Windows Server troubleshooting familiarity, Salesforce experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys. Position Summary Support Intake Technicians have a crucial role and responsibility to serve as a customer service fanatic. As a Support Intake Technician, you are the first point of contact when our customers need us the most! Your impact on customer success is demonstrated by each customer interaction, from servicing phone and email support to partnering with support engineers to resolve escalated customer issues for our customers from coast to coast. The Support Intake Technician is also responsible for ensuring the Global Support Management department achieves key metrics, including a strong emphasis on customer satisfaction and daily performance goals. Why This Role Matters You play a critical role in shaping the customer experience and strengthening trust in the Agilysys brand. You are often the first-person customers connect with when they need urgent technical support, making your ability to listen, troubleshoot, and respond with empathy essential to their success. Every interaction is an opportunity to provide reassurance, resolve issues efficiently, and create a positive customer experience. This role goes beyond answering calls and documenting tickets — it serves as the foundation of the support organization. Your work directly impacts customer satisfaction, operational efficiency, and the speed at which issues are resolved across teams nationwide. By partnering closely with support engineers and collaborating across departments, you help ensure customers receive timely, accurate, and effective solutions. For individuals passionate about technology and problem-solving, this role offers an exceptional opportunity to build hands-on technical expertise in a fast-paced, customer-focused environment. You will develop valuable experience troubleshooting hardware, software, POS, and hospitality systems while gaining exposure to enterprise support processes, escalation management, and cross-functional collaboration. Whether you are beginning your IT career or looking to grow your technical support skills, this position provides a strong foundation for long-term professional development and advancement. Key Responsibilities Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software Complete primary intake and initial triage of incoming calls Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process Input quality data in ticketing system, Salesforce Research hardware and software problems defined by customers and provide diagnosis and resolution Perform basic walkthrough of configuration with the customer Understand escalation process and perform escalation process in a timely manner Actively participate in team meetings to provide feedback and ways to improve efficiencies Coordinate with hardware vendors on diagnosis and resolution of hardware problems Accurately document worked issues and detailed steps for resolution when necessary Keep abreast of software releases, new feature and functionality, and updated installation procedures Other duties as assigned Qualifications Minimum HS diploma required AA degree in technology preferred or equivalent work experience Minimum one year of experience in a customer facing position and/or in the hospitality industry Minimum one year of experience troubleshooting and servicing basic hardware and software inquires A familiarity in helpdesk ticketing and helpdesk processes Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software Familiarity with troubleshooting software environments utilizing SQL is a plus Familiarity troubleshooting Windows Server Experience using Salesforce is preferred Required Skills answering phones, emails and interacting with clients throughout an active, high-volume day Technical aptitude and general experience troubleshooting hardware and software Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician A natural desire to assist others and problem-solve The ability to make sound decisions quickly in a fast-paced environment The ambition and hunger to consistently exceed customer expectations A strong ability to communicate, both written and spoken, with technical and non-technical individuals A strong intellectual curiosity The ability to gather and interpret relevant data and information to investigate and accurately triage issues The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative Exceptional organizational skills and self-motivation An innate ability to prioritize and effectively juggle multiple projects with high business priority Personal Attributes Positive, team-oriented attitude with a strong work ethic High level of accountability and ownership Willingness to go above and beyond to meet client expectations Resilient and able to perform repetitive tasks Detail-oriented with strong organizational skills Eager to learn new technologies and processes Professional, customer-facing demeanor ----------------------------------------------------------------------------------------------------------------------------------------------------------- Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role. ------------------------------------------------------------------------------------------------------------------------------------------------------------ The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes. Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status. Privacy Policy | Agilysys EEO/AAP Employer M/F/V/D", "summaryDescription" : "Technical Support at Agilysys. Skills: Customer support, Technical troubleshooting, Hospitality technology. Diagnose technical issues. Troubleshoot network issues", "postedDate" : "2026-06-13T22:07:24.991", "createdAt" : "2026-06-13T22:07:24.991", "lastUpdated" : "2026-06-15T07:13:46.531", "ingestTimestamp" : "2026-06-13T22:07:24.991", "mongoId" : "6a2c6bdc74d8ee00a0915743", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation", "Customer support", "Technical troubleshooting", "Hospitality technology", "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks", "A+", "Network+", "MTA", "HDI Desktop Support Technician", "Salesforce", "Ticketing system" ], "skillCount" : 30, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 788.26715, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a90a574d8ee00a068bf99", "title" : "Associate Technical Support Engineer", "company" : "Automox", "industry" : "Technology", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Associate Technical Support Engineer in the US SaaS industry, adjusted for entry-level experience and onsite work mode." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-14T10:54:39.699", "fingerprint" : "64e2de81268d06121b10c4ece6744ed4d7c8fe880c3b7cced4e32c45c42933ae", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/automox/jobs/5252633008", "externalId" : "5252633008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" }, { "city" : "Tel Aviv", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0852997,34.7818064" }, { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Chicago, Illinois, United States; Tel Aviv, Israel; United States", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "PowerShell, Bash, REST APIs, JSON", "professionalSkills" : [ "Structured troubleshooting", "Customer communication", "Evidence-based troubleshooting" ], "hardSkillsList" : [ "Endpoint management", "Patch deployment", "Software installation", "Automation workflows", "Log review", "Network configuration", "Security controls", "Script execution", "SaaS operations" ], "softSkillsList" : [ "Curiosity", "Accountability", "Ownership" ], "hardSkills" : [ { "name" : "Endpoint management", "level" : "intermediate" }, { "name" : "Patch deployment", "level" : "intermediate" }, { "name" : "Software installation", "level" : "intermediate" }, { "name" : "Automation workflows", "level" : "intermediate" }, { "name" : "Log review", "level" : "intermediate" }, { "name" : "Network configuration", "level" : "intermediate" }, { "name" : "Security controls", "level" : "intermediate" }, { "name" : "Script execution", "level" : "intermediate" }, { "name" : "SaaS operations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Curiosity" }, { "name" : "Accountability" }, { "name" : "Ownership" } ], "majorSkills" : "Endpoint management, Technical support, Customer troubleshooting", "majorSkillsList" : [ "Endpoint management", "Technical support", "Customer troubleshooting" ], "coreResponsibilities" : "Own customer support cases, Investigate customer issues, Troubleshoot device enrollment, Troubleshoot endpoint agents, Troubleshoot patch deployment, Troubleshoot software installation, Troubleshoot policy execution, Troubleshoot script behavior, Review logs, Review endpoint configuration, Review network settings, Review permissions, Review security controls, Identify root causes, Support customers, Identify environmental blockers, Communicate with customers, Gather escalation details, Create knowledge base articles, Update knowledge base articles, Create troubleshooting guides, Update troubleshooting guides, Create support playbooks, Update support playbooks, Improve workflows, Reduce customer friction, Strengthen support experience", "teamCollaboration" : "Partner with Support teammates; Partner with Customer Success; Partner with Product; Partner with Engineering", "projectManagementSkills" : [ "Manage multiple support cases", "Prioritize cases" ], "domainKnowledge" : "Cloud-native platform; Endpoint management; Patching; Enterprise SaaS support; Networking concepts; Endpoint security concepts", "domainList" : [ "cloud-native-platform", "endpoint-management", "patching", "enterprise-saas-support", "networking-concepts", "endpoint-security-concepts" ], "domainSpecificKnowledge" : [ "Cloud-native platform", "Endpoint management", "Patching", "Enterprise SaaS support", "Networking concepts", "Endpoint security concepts" ], "toolProficiency" : [ "Postman", "curl", "Zendesk", "Salesforce", "Jira", "Confluence", "Slack" ], "communicationSkills" : "Customer communication; Tailor technical detail", "documentationSkills" : "Document findings; Case documentation; Knowledge base articles; Troubleshooting guides; Support playbooks", "continuousLearning" : "Grow career; Learn quickly", "problemSolvingSkills" : "Troubleshoot issues; Diagnose issues; Root cause analysis", "specialRequirements" : "Pass background check, Complete verification", "qualificationsBasic" : "1-2+ years experience, Practical troubleshooting experience, Ability to review logs, Basic understanding of networking, Basic understanding of endpoint security, Comfort reading or adjusting simple scripts", "qualificationsPreferred" : "Experience with endpoint management, Experience with patch management, Experience with MDM, Experience with RMM, Experience with vulnerability remediation, Experience with device management tools, Familiarity with REST APIs, Familiarity with HTTP response codes, Familiarity with JSON, Familiarity with Postman, Familiarity with curl, Experience escalating defects to Engineering, Experience creating knowledge base articles, Exposure to enterprise environments, Experience supporting enterprise SaaS customers, Experience working within SLA-driven support, Familiarity with Zendesk, Familiarity with Salesforce, Familiarity with Jira, Familiarity with Confluence, Familiarity with Slack", "workSiteFlexibility" : "Remote", "rawDescription" : "Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! We are looking for an Associate Technical Support Engineer to help customers troubleshoot, understand, and get the most value from our cloud-native endpoint management platform. In this role, you will support customers across Windows, macOS, and Linux environments by diagnosing issues related to device enrollment, agent communication, patch deployment, software installation, policy execution, and basic automation workflows. You will work directly with customers and internal teams to investigate technical issues, document findings, and ensure cases move toward clear resolution. This is an early-career technical role for someone with experience in technical support, IT support, desktop support, systems administration, or SaaS operations. We do not expect expert-level knowledge across every operating system or technology area, but we do expect curiosity, structured troubleshooting, strong ownership, and clear customer communication. You will have the opportunity to grow deeper in endpoint management, patching, scripting, logs, APIs, and enterprise SaaS support while partnering with Support, Customer Success, Product, and Engineering. What You’ll Be Doing Own assigned customer support cases from initial investigation through resolution or escalation. Troubleshoot issues involving device enrollment, endpoint agents, patch deployment, software installation, policy execution, and script behavior. Review logs, endpoint configuration, network settings, permissions, and security controls to identify likely root causes. Support customers across Windows, macOS, and Linux environments, with an emphasis on practical troubleshooting and clear next steps. Help customers identify environmental blockers such as proxies, firewalls, SSL inspection, antivirus, EDR/EPP tools, allowlisting gaps, certificate issues, or permission restrictions. Communicate clearly and empathetically with customers, tailoring technical detail based on the audience, urgency, and account context. Gather complete escalation details for Engineering, including logs, reproduction steps, configuration details, customer impact, and severity. Create and update internal and customer-facing knowledge base articles, troubleshooting guides, and support playbooks. Partner with Support teammates, Customer Success, Product, and Engineering to improve workflows, reduce customer friction, and strengthen the support experience. What You Bring to the Table 1–2+ years of experience in technical support, IT support, desktop support, systems administration, enterprise SaaS support, or a similar technical customer-facing role. Practical troubleshooting experience with at least one major operating system: Windows, macOS, or Linux. Ability to review logs, follow evidence-based troubleshooting steps, and clearly explain findings. Basic understanding of networking concepts such as DNS, routing, proxies, firewalls, ports, certificates, and connectivity testing. Basic understanding of endpoint security concepts, including antivirus, EDR/EPP tools, allowlisting, SSL inspection, and how security controls can affect agent communication, script execution, or software deployment. Comfort reading or adjusting simple scripts, especially PowerShell or Bash. Strong written and verbal communication skills with a customer-first approach. Ability to manage multiple support cases, prioritize based on urgency and impact, and maintain clear case documentation. Curiosity, accountability, and a willingness to ask good questions, learn quickly, and improve support processes over time. Nice to have: Experience with endpoint management, patch management, MDM, RMM, vulnerability remediation, or device management tools. Familiarity with REST APIs, HTTP response codes, headers, JSON, Postman, curl, or similar tools. Experience escalating suspected software defects to Engineering with logs, reproduction steps, and business impact. Experience creating knowledge base articles, internal documentation, or customer-facing troubleshooting guides. Exposure to enterprise environments with proxies, VPNs, SSL inspection, firewalls, endpoint protection tools, or strict security policies. Experience supporting enterprise SaaS customers or working within SLA-driven support processes. Familiarity with ticketing, documentation, and collaboration tools such as Zendesk, Salesforce, Jira, Confluence, Slack, or similar platforms. The salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. Compensation $70,000—$75,000 USD LOCATION We are a fully distributed company of remote employees. ***Note: We currently don't hire in California or New York metro*** ABOUT AUTOMOX Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us? EMPLOYMENT AT AUTOMOX ✅ Must be able to pass a federal, state, county background check ✅ Complete a local in-person verification TOTAL REWARDS: Thrive with Us \uD83D\uDCB5Competitive Salary \uD83D\uDCC8Equity for Full-Time Employees \uD83C\uDFE6 401K Match \uD83C\uDFDDFlexible PTO, generous sick time policy Health & Wellness \uD83E\uDE7A Comprehensive Health Plans with generous employer contributions \uD83E\uDE7A100% Company-paid Short Term/Long Term Disability and Life Insurance \uD83E\uDE7A Company HSA Contribution: $100-$200 per month based on tier Happiness & Well-Being \uD83C\uDF81 $25 per month Lifestyle Spending Account \uD83D\uDCBB Internet Reimbursement - $50/month \uD83D\uDDC4 $500 Home office stipend \uD83D\uDC68‍\uD83D\uDC67‍\uD83D\uDC66 $10k Adoption Benefit \uD83E\uDD30\uD83C\uDFFDComprehensive Family Planning Covered on Meritian Medical Plan We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. We are not able to sponsor work visas at this time.", "summaryDescription" : "Associate Technical Support Engineer at Automox. Skills: Endpoint management, Technical support, Customer troubleshooting. Own customer support cases. Investigate customer issues", "postedDate" : "2026-06-11T20:42:09.894", "createdAt" : "2026-06-11T20:42:09.894", "lastUpdated" : "2026-06-14T10:54:39.699", "ingestTimestamp" : "2026-06-11T20:42:09.894", "mongoId" : "6a2a90a574d8ee00a068bf99", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Endpoint management", "Patch deployment", "Software installation", "Automation workflows", "Log review", "Network configuration", "Security controls", "Script execution", "SaaS operations", "Curiosity", "Accountability", "Ownership", "Technical support", "Customer troubleshooting", "Structured troubleshooting", "Customer communication", "Evidence-based troubleshooting", "Manage multiple support cases", "Prioritize cases", "Cloud-native platform", "Patching", "Enterprise SaaS support", "Networking concepts", "Endpoint security concepts", "Postman", "curl", "Zendesk", "Salesforce", "Jira", "Confluence", "Slack" ], "skillCount" : 31, "jobCategory" : "customer-service", "jobSubcategory" : "customer-support", "dataQualityScore" : 0.8888889, "_score" : 783.92505, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "68b706987fc9a711f0f6fdd5", "title" : "Manager, Technical Support", "company" : "Amazon Commercial Services Pty Ltd", "industry" : "Operations, IT, Support Engineering, no business category", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Technical Support in Melbourne, Australia, adjusted for seniority and company size within the technology industry." }, "location" : "Melbourne, Victoria, AUS", "locations" : [ "Melbourne, Victoria, AUS" ], "timestamp" : "2026-06-16T06:10:50.169", "fingerprint" : "5ad6e08cd16118cc4dd07742c93f33693660c9a13d10fd5eed2151ac408db789", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3053116/apply", "externalId" : "95aeea64-aa82-49c2-b52d-d1da2156d691", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "CRM software", "professionalSkills" : [ "Customer service", "Problem-solving", "Technical support" ], "hardSkillsList" : [ "Troubleshooting", "Customer support" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Provide technical assistance to customers, Respond to customer inquiries, Troubleshoot and resolve technical issues, Document customer interactions, Escalate complex issues, Maintain customer satisfaction, Collaborate with other departments", "teamCollaboration" : "Cross-functional teams", "toolProficiency" : [ "CRM software", "Ticketing systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "outcomesObjectives" : "Resolve technical issues; Maintain customer satisfaction", "qualificationsBasic" : "2+ years of experience in a customer-facing role, 1+ year of experience in a technical support role, Experience with CRM software", "qualificationsPreferred" : "Experience with ticketing systems, Familiarity with ITIL framework, Associate's degree in a related field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment. This is your chance to lead a team of Amazon’s premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums. In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you’ll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way. Key job responsibilities - Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers. - Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth. - Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon’s robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network. - Identify challenges, develop solutions, and drive continuous improvement in processes and team performance. - Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence. - Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution. - Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success. Basic Qualifications: - 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise. - 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support. - Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting. - Proven ability to evaluate processes, identify trends, and develop effective solutions. - Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager. - Bachelor’s degree in Computer Science, Information Technology, or a related field. Preferred Qualifications: - 4+ years of technical support management or team leadership experience in a diverse, complex technical environment. - 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support. - Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP). - Service/Project Management certifications such as ITIL. - Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Manager, Technical Support at Amazon Commercial Services Pty Ltd. Skills: Technical support, Customer service. Provide technical assistance to customers. Respond to customer inquiries", "postedDate" : "2026-06-14T19:54:52.518", "createdAt" : "2026-06-14T19:54:52.518", "lastUpdated" : "2026-06-16T06:10:50.169", "ingestTimestamp" : "2026-06-14T19:54:52.518", "mongoId" : "68b706987fc9a711f0f6fdd5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3053116/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Customer support", "Technical support", "Customer service", "Problem-solving", "CRM software", "Ticketing systems" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 756.7421, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7b8374d8ee00a0949f89", "title" : "Technical Support Technician", "company" : "ThermalWorks LLC", "industry" : "Climate Tech", "salary" : { "min" : 28500.0, "max" : 40500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Technician in Spain, adjusted for the technology industry and remote work." }, "location" : "Remote - Spain", "locations" : [ "Remote - Spain" ], "timestamp" : "2026-06-16T04:49:44.110", "fingerprint" : "75240823e8db7be5670757574dcfe4c34f81512dfd5d108171d5c158a19816e3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/li-thermal-works/jobs/4203859009", "externalId" : "4203859009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Spain", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Spain", "employmentType" : "FULL_TIME", "professionalSkills" : [ "System validation", "Data capture", "Decision-making", "Customer experience", "Coordination", "Escalation assistance", "Documentation habits" ], "hardSkillsList" : [ "Alarms response", "Call response", "Mode validation", "Temperature validation", "Flow validation", "Unit status validation", "Trend capture", "Screenshot capture", "Event timeline capture", "Runbook execution", "Stabilization steps execution", "Escalate concerns", "Data collection" ], "softSkillsList" : [ "Trustworthy", "Agile", "Professional", "Honest", "Reliable", "Humility" ], "hardSkills" : [ { "name" : "Alarms response", "level" : "intermediate" }, { "name" : "Call response", "level" : "intermediate" }, { "name" : "Mode validation", "level" : "intermediate" }, { "name" : "Temperature validation", "level" : "intermediate" }, { "name" : "Flow validation", "level" : "intermediate" }, { "name" : "Unit status validation", "level" : "intermediate" }, { "name" : "Trend capture", "level" : "intermediate" }, { "name" : "Screenshot capture", "level" : "intermediate" }, { "name" : "Event timeline capture", "level" : "intermediate" }, { "name" : "Runbook execution", "level" : "intermediate" }, { "name" : "Stabilization steps execution", "level" : "intermediate" }, { "name" : "Escalate concerns", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Trustworthy" }, { "name" : "Agile" }, { "name" : "Professional" }, { "name" : "Honest" }, { "name" : "Reliable" }, { "name" : "Humility" } ], "majorSkills" : "Technical support, System validation, Data capture, Customer support", "majorSkillsList" : [ "Technical support", "System validation", "Data capture", "Customer support" ], "coreResponsibilities" : "Respond to alarms, Respond to calls, Validate mode, Validate temperatures, Validate flow, Validate unit status, Capture trends, Capture screenshots, Capture event timelines, Execute approved runbook actions, Execute stabilization steps, Escalate SOO concerns, Escalate efficiency concerns, Support EU CX, Provide time-zone coverage, Provide coordination, Provide data collection, Provide escalation assistance", "teamCollaboration" : "Director of Service; Technical Service leadership; Technical Service organization; Endeavour Energy, LLC; Inspired infrastructure companies", "domainKnowledge" : "Integrated cooling system; Data center cooling; Commercial building cooling; Zero water solutions; Sustainable infrastructure", "domainList" : [ "integrated-cooling-system", "data-center-cooling", "commercial-building-cooling", "zero-water-solutions", "sustainable-infrastructure" ], "domainSpecificKnowledge" : [ "Integrated cooling system", "Data center cooling", "Commercial building cooling", "Zero water solutions", "Sustainable infrastructure" ], "communicationSkills" : "Data capture; Context provision", "documentationSkills" : "Skills documentation habits; Override documentation", "continuousLearning" : "Endless growth opportunities; Learning opportunities", "innovationCreativity" : "Ultra-creatives", "problemSolvingSkills" : "Fast decisions; Disciplined escalation; Complete context; Safe execution; Minimal rework", "specialRequirements" : "Travel required during training, Overrides permitted only when approved, Overrides must be documented, Overrides must be time-bound, Overrides reviewed post-action, No control tuning without approval", "outcomesObjectives" : "Accurate data capture; Timely data capture; Fast decisions enablement; Disciplined escalation; Complete context provision; Safe execution under pressure; Minimal rework", "qualificationsBasic" : "First response experience, System validation experience, High-quality data capture experience, Execution-focused role, Agile, Professional, Trustworthy with confidential information, Comfortable in rapidly changing environment, Work well independently, Work well with a team, Honest, Communicative, Reliable, Self-motivated, Ultra-creatives, Superstar performers, Humility, Hunger to make a positive impact", "qualificationsPreferred" : "EU customer experience (CX) needs support, Time-zone continuity support", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ThermalWorks LLC has an exciting opportunity for a Technical Support Technician to join our team, working directly with Director of Service and focusing on serving as the front line of the Technical Service organization, providing first response, system validation, and high-quality data capture during events. In addition to core monitoring and escalation duties, the Technical Support Technician will support EU customer experience (CX) needs as required, enabling cross-time-zone continuity. Their role is execution-focused and operates within defined approval boundaries to support safe, timely decision-making by Technical Service leadership. The Technical Support Technician needs to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both independently and with a team. ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. ThermalWorks is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle toward sustainable change. Are you ready to join the journey? Key Responsibilities Include but are not limited to: Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status Capture trends, screenshots, and event timelines Execute approved runbook actions and stabilization steps Escalate potential SOO or efficiency concerns with evidence, not speculation Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations All overrides must be documented, time-bound, and reviewed post-action No control tuning without approval Success Looks Like: Accurate, timely data capture that enables fast decisions Disciplined escalation with complete context Safe execution under pressure with minimal rework Travel required during the training period Skills strong documentation habits Great Place to Work Enjoy… A fast-paced, entrepreneurial culture focused on innovation. A flexible, autonomous work environment. A culture of respect, learning and excellence. Experienced, highly talented experts as team peers. Growth and travel opportunities. A team of change-makers having a significant impact on people and the planet. About Our Parent Company, Endeavour Energy Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work every day to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself. Today, we’re deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling and waste to fuel systems. As we look to the future, Endeavour intends to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies. We hope that our Sustainable Habitat for Innovation towards a Purpose (SHIP) will be a model that inspires people and businesses to #jointhejourney. Together we can combine the best of what technology and the natural world can offer to ensure a regenerative/sustainable world for generations to come. Position: Technical Support Technician Full-Time or Part-Time: Full-Time Reports to: Director of Service Location: EU (Remote), Spain preferred. Travel required during the training period Contact: recruiting@endeavourii.com", "summaryDescription" : "Technical Support Technician at ThermalWorks LLC. Skills: Technical support, System validation, Data capture, Customer support. Respond to alarms. Respond to calls", "postedDate" : "2026-06-14T19:10:31.045", "createdAt" : "2026-06-14T19:10:31.045", "lastUpdated" : "2026-06-16T04:49:44.110", "ingestTimestamp" : "2026-06-14T19:10:31.045", "mongoId" : "6a2c7b8374d8ee00a0949f89", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Alarms response", "Call response", "Mode validation", "Temperature validation", "Flow validation", "Unit status validation", "Trend capture", "Screenshot capture", "Event timeline capture", "Runbook execution", "Stabilization steps execution", "Escalate concerns", "Data collection", "Trustworthy", "Agile", "Professional", "Honest", "Reliable", "Humility", "Technical support", "System validation", "Data capture", "Customer support", "Decision-making", "Customer experience", "Coordination", "Escalation assistance", "Documentation habits", "Integrated cooling system", "Data center cooling", "Commercial building cooling", "Zero water solutions", "Sustainable infrastructure" ], "skillCount" : 33, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 746.1256, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ca474d8ee00a094de6d", "title" : "Technical Support Lead", "company" : "BETA Technologies", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Technical Support Lead in South Burlington, United States, adjusted for the aerospace industry and company size." }, "location" : "South Burlington, Vermont, United States", "locations" : [ "South Burlington", "Vermont", "United States" ], "timestamp" : "2026-06-16T04:21:13.891", "fingerprint" : "164133a0c08364d8acc4f9f5af9b760ff177c1a6d5ff55fc2a01d10f80d83acf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/betatechnologiesinc/jobs/4211170009", "externalId" : "4211170009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "South Burlington", "state" : "Vermont", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.4642957,-73.1762730" } ], "locationText" : "South Burlington, Vermont, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "rawDescription" : "At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We're seeking a seasoned Technical Support Lead to build and lead BETA's comprehensive technical customer support organization from the ground up. This strategic leadership role will develop, implement, and scale technical support capabilities for customers of aircraft components and ALIA aircraft operators, leveraging internal BETA flight test operations and pre-certification customer operational demonstrations , leading up to customer deliveries and commercial entry into service. The ideal candidate will have extensive experience leading technical support organizations and field service teams in the aviation industry, with the vision to transform customer support experiences in electric aviation. How you will contribute to revolutionizing electric aviation: Build and lead a world-class aftermarket services team to deliver comprehensive technical support across BETA's growing customer operations Own the post-delivery and sustainment phase customer experience and collaborate closely with the BETA Customer Experience team to ensure seamless transition from delivery through lifecycle support Develop and implement preliminary plans for field support and technical support based on specific customer contractual requirements and technical/commercial demonstrations Leverage flight test operational support learning before type certification to develop scalable processes for external customer deployments Lead field service representatives supporting pre-certification operational demonstrations, using these engagements as opportunities to fully mature service offerings for entry into service Launch and manage AOG (Aircraft on Ground) help desk operations to provide rapid technical support and minimize aircraft downtime Coordinate customer delivery of comprehensive documentation including Pilot Operating Handbooks (POH), maintenance manuals, and technical data packages Establish and manage customer technical support infrastructure for transparent communication and status tracking through ticketing systems, triage protocols, and reachback support management Oversee customer communications for RMAs (Return Material Authorizations) and warranty claim processing to ensure transparency and timely resolution Collaborate closely with Engineering, Safety and Maintenance on retrofit/upgrade planning and implementation, including coordinated software update deployment Manage technical support costs to budget while maintaining service excellence and customer satisfaction targets Ensure compliance with all regulatory requirements including EH&S, Import/Export, FAA, and international regulatory standards as BETA enters new markets Define, implement and drive operational efficiency KPIs (Key Performance Indicators), including TAT (Turn Around Time) and OTD (On Time Delivery) for all customer technical support activities Minimum Qualifications: Bachelor's degree in Engineering, Aviation Management, or related technical field, or equivalent work experience 10+ years of aviation industry experience with technical support, field service, or aftermarket services Demonstrated experience leading technical support organizations and / or field service representative teams Technical depth in aircraft maintenance or other relevant background to provide credible technical guidance Strong understanding of aviation regulatory requirements and customer support best practices Proven track record of building and scaling service organizations from concept to operational excellence Excellent communication and leadership skills with ability to work across diverse internal and external stakeholders Comfortable with dynamic work environment and ability to develop processes while delivering immediate customer support Experience with AOG support, technical troubleshooting, and customer crisis management Experience with regulatory compliance in aviation (FAA, EASA, Transport Canada, etc.) and understanding of international market entry requirements Above and Beyond Qualifications: Aviation maintenance background or A&P certification Experience with electric aircraft or emerging aviation technologies Demonstrated budget management experience with P&L responsibility for service operations Background in warranty management and RMA processes in aviation or high-value manufacturing Experience with EH&S compliance and Import/Export regulations Knowledge of software update deployment and configuration management in operational aircraft environments Experience establishing training programs and credit systems International customer support and logistics experience Experience with technical documentation development and management Background in startup or high-growth technology environments Physical Demands and Work Environment: This position involves occasional domestic and international travel to customer sites, service locations, and field operations. Standard office environment with frequent collaboration across multiple time zones Build electric airplanes with us! BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes—flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding. We encourage all driven candidates to apply, even if they do not meet every listed qualification. We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace. Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.", "summaryDescription" : "Technical Support Lead at BETA Technologies", "postedDate" : "2026-06-14T20:43:37.238", "createdAt" : "2026-06-14T20:43:37.238", "lastUpdated" : "2026-06-16T04:21:13.891", "ingestTimestamp" : "2026-06-14T20:43:37.238", "mongoId" : "6a2c7ca474d8ee00a094de6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 745.0192, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7a1074d8ee00a0944210", "title" : "Technical Support Manager", "company" : "Symphony Communication Services", "salary" : { "min" : 120000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "1245 Broadway, 3rd floor, New York, New York 10001", "locations" : [ "1245 Broadway", "3rd floor", "New York", "New York 10001" ], "timestamp" : "2026-06-16T05:25:34.641", "fingerprint" : "428e913f0de2630c392c66957f5f9d25e8726215ddf3982a4585380b1966ca16", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://symphony.com/company/apply?gh_jid=7768296", "externalId" : "7768296", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: Symphony is seeking an experienced and highly organised Technical Support Manager to lead our New York based L2/L3 Support team. This leadership role is responsible for managing day-to-day operations of a team of Technical Support Engineers, ensuring exceptional service delivery to our financial services clients while driving operational excellence and continuous improvement. You will oversee a team providing second and third line support for Symphony Messaging and Voice (Cloud9) services, including administration, troubleshooting complex issues, and escalation management. The role requires strong customer focus, hands-on leadership, and the ability to collaborate across global support, product, and engineering teams. Key Responsibilities: Team Leadership & Development: Lead, mentor, and coach Technical Support Engineers, fostering a high-performance culture and ensuring adherence to SLAs and best practices. Operational Oversight: Manage support queues in Zendesk, monitor workloads, and ensure efficient triage and resolution of issues across Symphony services, including messaging services, trader voice applications and hardware. Escalation Management: Oversee escalation to L3, engineering teams, ensuring issues are well-documented, communicated clearly, and resolved in a timely manner. Process & Quality Improvement: Implement standard operating procedures, conduct ticket reviews, and drive initiatives to enhance customer experience, reduce backlog, and improve response and resolution times. Stakeholder Collaboration: Act as the primary point of contact for product, engineering, and senior leadership regarding support performance, incident trends, and client-impacting issues. Reporting & Metrics: Track, analyse, and present key support metrics (e. g. response times, resolution rates, backlog levels, CSAT) to senior management. Training & Onboarding: Develop training content and oversee onboarding of new support engineers, ensuring consistent knowledge and high service standards. Required Qualifications: 10+ years experience in technical support with at least 3+ years in a management position Demonstrated success in leading customer-facing technical support teams in fast-paced, SLA-driven environments. Excellent communication and interpersonal skills with confidence in client and executive interactions. Strong organisational and time management skills with the ability to manage multiple priorities. Strong troubleshooting background with working knowledge of Windows OS, networking fundamentals (IP, DNS, VPN), SaaS platforms, and support tools (Zendesk, Jira). Experience with VoIP/SIP technologies, cloud PBX systems, or trader voice platforms strongly preferred. Understanding of SAML/SSO concepts and identity management. Working knowledge of AI/ML concepts, with the ability to lead teams in adopting AI-powered tools and solutions, is highly desirable. Compensation: Salary Range: $120,000 -140,000 base salary per year Bonus Plan Benefits and Perks: Regional specific competitive benefits Build your own Benefits (BYOB) perk Local events, team building, and development opportunities We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.", "summaryDescription" : "Technical Support Manager at Symphony Communication Services", "postedDate" : "2026-06-14T20:02:42.519", "createdAt" : "2026-06-14T20:02:42.519", "lastUpdated" : "2026-06-16T05:25:34.641", "ingestTimestamp" : "2026-06-14T20:02:42.519", "mongoId" : "6a2c7a1074d8ee00a0944210", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 140000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 743.19763, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30605df292fd229cf8b712", "title" : "Client Technical Support Representative", "company" : "Interactive Brokers", "industry" : "FinTech", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "HKD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Client Technical Support Representative in FinTech in Hong Kong, based on 2024-2025 market data." }, "location" : "Hong Kong", "locations" : [ "Hong Kong" ], "timestamp" : "2026-06-16T08:11:04.867", "fingerprint" : "45cdac0da9e37568a18a97239196ddebdb7e3d8038947f1b39c2a86056504cb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/ibkr/jobs/8591772002", "externalId" : "8591772002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "Windows, Mac", "professionalSkills" : [ "Problem-solving", "Troubleshooting" ], "majorSkills" : "Technical support, Client support", "majorSkillsList" : [ "Technical support", "Client support" ], "coreResponsibilities" : "Provide support to clients, Provide technical support, Provide functional support, Support Interactive Brokers' platforms, Support desktop platforms, Support mobile platforms, Troubleshoot offerings, Support web-based offerings, Manage problems, Escalate client-reported issues", "teamCollaboration" : "Liaison between internal teams; Liaison between customers", "domainKnowledge" : "Trading offerings; Financial products", "domainList" : [ "trading-offerings", "financial-products" ], "domainSpecificKnowledge" : [ "Trading offerings", "Financial products" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Analytical; Methodical; Problem-solving; Troubleshooting technical issues; Troubleshooting software issues", "outcomesObjectives" : "Prompt resolution; Effective resolution", "qualificationsBasic" : "Bachelor's degree, Experience with Windows/Mac software, Connectivity support experience, Fluency in Cantonese, Fluency in English", "qualificationsPreferred" : "Technical field degree advantageous, Mandarin knowledge a plus, Financial products experience a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Job Description Interactive Brokers Hong Kong Limited (\"IBHK\") is looking for a Client Technical Support Representative who will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands. Responsibilities Providing support to clients through phone, chats, and tickets Technical and functional support for the Interactive Brokers' platforms on desktop and mobile Troubleshooting and support for Interactive Brokers' web-based offerings Problem management with a focus on wide-scale technical issues Requirements Bachelor's degree (degree earned in a technical field would be advantageous) Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered) Excellent verbal and written communication skills Experience with financial products and services is a plus Fluency in Cantonese and English (knowing Mandarin is a plus) Company Benefits & Perks Competitive Salary, annual performance-based bonus and stock grant Excellent health and welfare benefits including medical, dental, specialist and in-patient Competitive package of Annual Leave Daily lunch ordered in house with fully stocked kitchen Great work life balance Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with growing local presence Hybrid work arrangement role permitting", "summaryDescription" : "Client Technical Support Representative at Interactive Brokers. Skills: Technical support, Client support. Provide support to clients. Provide technical support", "postedDate" : "2026-06-15T23:24:52.192", "createdAt" : "2026-06-15T23:24:52.192", "lastUpdated" : "2026-06-16T08:11:04.867", "ingestTimestamp" : "2026-06-15T23:24:52.192", "mongoId" : "6a30605df292fd229cf8b712", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Technical support", "Client support", "Problem-solving", "Troubleshooting", "Trading offerings", "Financial products" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 739.8389, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ae74d8ee00a0983c4c", "title" : "VP, Technical Support", "company" : "Global Relay", "industry" : "SaaS", "salary" : { "min" : 250000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-15T13:52:05.682", "fingerprint" : "4a1861eb85f5b66b1e0775512196fcb4be0810825c1e8b9758fb364da0920e90", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5972937004", "externalId" : "5972937004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Organizational design", "Operational transformation", "Change leadership" ], "hardSkillsList" : [ "Performance management", "Benchmarking", "Governance" ], "softSkillsList" : [ "Leadership", "Executive presence" ], "hardSkills" : [ { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Benchmarking", "level" : "intermediate" }, { "name" : "Governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Executive presence" } ], "majorSkills" : "Customer support, Global operations, Change leadership", "majorSkillsList" : [ "Customer support", "Global operations", "Change leadership" ], "teamCollaboration" : "Cross-functional partnership; Client stakeholders", "projectManagementSkills" : [ "Change management" ], "domainKnowledge" : "Enterprise information archiving; Cloud archiving; Surveillance solutions; eDiscovery solutions; Analytics solutions; Regulated industries; Financial institutions", "domainList" : [ "enterprise-information-archiving", "cloud-archiving", "surveillance-solutions", "ediscovery-solutions", "analytics-solutions", "regulated-industries", "financial-institutions" ], "domainSpecificKnowledge" : [ "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Regulated industries", "Financial institutions" ], "communicationSkills" : "Executive escalation", "innovationCreativity" : "Product innovation", "specialRequirements" : "Willing to travel globally, Operate across time zones", "outcomesObjectives" : "Deliver best-in-class response times; Deliver best-in-class resolution; Deliver best-in-class customer satisfaction", "qualificationsBasic" : "15+ years senior leadership, Global support organizations scaling", "qualificationsPreferred" : "100+ global support organization experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. The Opportunity Global Relay is seeking a transformational Vice President, Technical Support to lead and modernize a mission-critical, global support organization serving 20,000+ customers across highly regulated industries. This is a high-impact, executive-level role based in New York City—ideal for a leader who thrives in fast-paced, high-accountability environments and is energized by building world-class customer operations at scale. You will redefine Technical Support from a reactive service function into a strategic driver of product excellence, customer retention, and competitive differentiation. Leading a global team of 75+ (with a mandate to scale), you will partner cross-functionally with Product, Engineering, Customer Success, Sales, and Operations to deliver a seamless, proactive, and data-driven customer experience across enterprise clients, including major financial institutions. What You’ll Own Executive Leadership & Strategy Set and execute a bold global vision for Technical Support, elevating it into a strategic function that directly impacts revenue retention and product innovation Lead a “shift-left” transformation—reducing support demand through tighter alignment with Product and Engineering, improved product quality, and expanded self-service Establish clear KPIs and accountability frameworks to deliver best-in-class response times, resolution, and customer satisfaction Build a scalable, globally consistent operating model supporting enterprise and regulated clients Global Team Leadership Design and evolve a high-performing, globally distributed organization across multiple regions and time zones Drive operational excellence through rigorous performance management, benchmarking, and governance Build a culture of ownership, urgency, and customer-centricity aligned with New York–level execution standards Lead organizational scaling, hiring, leadership development, and succession planning Customer & Executive Engagement Act as executive escalation point for key enterprise accounts Build trusted relationships with senior client stakeholders, reinforcing Global Relay’s position as a mission-critical partner Transformation & Change Leadership Sponsor large-scale initiatives across automation, service delivery, data security, and platform migrations Lead global change management efforts, ensuring seamless execution and communication during transformation What You Bring 15+ years of senior leadership experience in fintech, SaaS, or enterprise technology Proven track record leading and scaling global support organizations (100+ preferred) Experience operating in high-growth, high-pressure, and highly regulated environments Strong executive presence with the ability to influence C-suite stakeholders and enterprise clients Deep expertise in organizational design, operational transformation, and change leadership Data-driven mindset with a focus on measurable business outcomes Willingness to travel globally and operate across time zones Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range $250,000—$300,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "VP, Technical Support at Global Relay. Skills: Customer support, Global operations, Change leadership", "postedDate" : "2026-06-14T08:48:35.128", "createdAt" : "2026-06-14T08:48:35.128", "lastUpdated" : "2026-06-15T13:52:05.682", "ingestTimestamp" : "2026-06-14T08:48:35.128", "mongoId" : "6a2c91ae74d8ee00a0983c4c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 250000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Performance management", "Benchmarking", "Governance", "Leadership", "Executive presence", "Customer support", "Global operations", "Change leadership", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Organizational design", "Operational transformation", "Change management", "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Regulated industries", "Financial institutions" ], "skillCount" : 25, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "_score" : 738.12756, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3055f8f292fd229cf23911", "title" : "Maintenance Associates", "company" : "Equinox", "industry" : "Health, Wellness And Fitness", "salary" : { "min" : 16.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, NY, United States", "locations" : [ "New York", "NY", "United States" ], "timestamp" : "2026-06-16T09:10:32.708", "fingerprint" : "b030144037d9129ea234e4d00965ea08b8a108eaf79444f6bd7a0ec1a6328e16", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Equinox/744000132226197-maintenance-associates-hudson-square", "externalId" : "744000132226197", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "PART_TIME", "experienceLevel" : "not-applicable", "technicalSkills" : "HVAC, Plumbing, Electrical systems, Building maintenance", "professionalSkills" : [ "Troubleshooting", "Preventive maintenance", "Repair work" ], "hardSkillsList" : [ "Mechanical aptitude", "Hand tool proficiency", "Power tool operation" ], "hardSkills" : [ { "name" : "Mechanical aptitude", "level" : "intermediate" }, { "name" : "Hand tool proficiency", "level" : "intermediate" }, { "name" : "Power tool operation", "level" : "intermediate" } ], "majorSkills" : "Building maintenance, Preventive maintenance, Repair work", "majorSkillsList" : [ "Building maintenance", "Preventive maintenance", "Repair work" ], "coreResponsibilities" : "Perform routine maintenance on building systems, Respond to maintenance requests, Troubleshoot and repair equipment malfunctions, Perform preventive maintenance tasks, Maintain building grounds and common areas, Ensure safety standards are met, Document maintenance activities, Assist with facility projects", "teamCollaboration" : "Operations team", "domainKnowledge" : "Building systems; Maintenance procedures", "domainList" : [ "building-systems", "maintenance-procedures" ], "domainSpecificKnowledge" : [ "Building systems", "Maintenance procedures" ], "toolProficiency" : [ "Hand tools", "Power tools", "Diagnostic equipment" ], "communicationSkills" : "Verbal communication", "documentationSkills" : "Maintenance logs", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "Ability to lift 50 lbs, Stand for extended periods, Work in various weather conditions", "outcomesObjectives" : "Maintain facility in good condition; Minimize equipment downtime; Ensure a safe environment", "qualificationsBasic" : "High school diploma or GED, 1+ year of experience in a maintenance or related field, Ability to perform physical tasks, Basic understanding of building systems", "qualificationsPreferred" : "Vocational training or certification in a trade, Experience with HVAC, plumbing, or electrical systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. OUR CODE: We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you We are looking for energetic and enthusiastic Maintenance Associates to join the Equinox team. This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization! Job responsibilities include but are not limited to the following: * Ensure that the club and exercise equipment are clean and well maintained while providing all members, prospective members, and guests with excellent customer service * Ensure that the sidewalk entrance and lobby are presentable * Clean the locker room and stock all locker room consumables * Clean and organize storage, laundry, exercise, and coat rooms * Maintain an adequate supply of towels on the exercise floor * Provide maintenance for all equipment * Receive and store all deliveries * Assist with special events * Notify the Housekeeping Manager when any rooms or equipment need immediate attention ## Qualifications The successful candidate must have the following experience, skills, and education * Must possess a clear understanding of what constitutes a clean and sanitary environment * Prior experience in cleaning and laundry services is highly preferred * Ability to service athletic equipment along with previous experience working with cleaning products and hand tools * Strong customer service, organizational, communication, and multi-tasking abilities * Pay Transparency: $16.50/hr ## Additional Information AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE: * Competitive compensation * Complimentary club membership * Discounts on Equinox products and services NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.", "summaryDescription" : "Maintenance Associates at Equinox. Skills: Building maintenance, Preventive maintenance, Repair work. Perform routine maintenance on building systems. Respond to maintenance requests", "postedDate" : "2026-06-15T14:57:06.000", "createdAt" : "2026-06-15T23:32:44.918", "lastUpdated" : "2026-06-16T09:10:32.708", "ingestTimestamp" : "2026-06-15T23:32:44.918", "mongoId" : "6a3055f8f292fd229cf23911", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 33280, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Mechanical aptitude", "Hand tool proficiency", "Power tool operation", "Building maintenance", "Preventive maintenance", "Repair work", "Troubleshooting", "Building systems", "Maintenance procedures", "Hand tools", "Power tools", "Diagnostic equipment" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 737.18933, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30503ff292fd229ceedf37", "title" : "Maintenance Associates", "company" : "Equinox", "industry" : "Health, Wellness And Fitness", "salary" : { "min" : 16.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, NY, United States", "locations" : [ "New York", "NY", "United States" ], "timestamp" : "2026-06-16T06:43:58.610", "fingerprint" : "5c1c3202fab09e0d8a0902c08dfeee3b341e713aec69ab4bec6b5ac4b7d251e5", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Equinox/744000132226197-maintenance-associates-hudson-square", "externalId" : "744000132226197", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "PART_TIME", "experienceLevel" : "not-applicable", "technicalSkills" : "HVAC, Plumbing, Electrical systems", "professionalSkills" : [ "Preventive maintenance", "Troubleshooting", "Repair work" ], "hardSkillsList" : [ "Mechanical aptitude", "Tool usage" ], "hardSkills" : [ { "name" : "Mechanical aptitude", "level" : "intermediate" }, { "name" : "Tool usage", "level" : "intermediate" } ], "majorSkills" : "Facility maintenance, Equipment repair", "majorSkillsList" : [ "Facility maintenance", "Equipment repair" ], "coreResponsibilities" : "Perform routine maintenance on facility equipment, Respond to maintenance requests, Troubleshoot and repair issues, Perform preventive maintenance tasks, Maintain cleanliness of work areas, Assist with repairs of plumbing and electrical systems, Operate and maintain tools and equipment, Follow safety procedures", "teamCollaboration" : "Maintenance team", "domainKnowledge" : "Building systems", "domainList" : [ "building-systems" ], "domainSpecificKnowledge" : [ "Building systems" ], "toolProficiency" : [ "Hand tools", "Power tools" ], "communicationSkills" : "Verbal communication", "documentationSkills" : "Maintenance logs", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "Ability to lift 50 lbs, Stand for extended periods", "outcomesObjectives" : "Ensure facility operational efficiency; Minimize equipment downtime", "qualificationsBasic" : "High school diploma or GED, 1+ year of experience in a maintenance or related field, Ability to perform physical tasks, Basic understanding of maintenance procedures", "qualificationsPreferred" : "Experience with HVAC systems, Experience with plumbing systems, Experience with electrical systems, Vocational training or certification in a trade", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. OUR CODE: We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you We are looking for energetic and enthusiastic Maintenance Associates to join the Equinox team. This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization! Job responsibilities include but are not limited to the following: * Ensure that the club and exercise equipment are clean and well maintained while providing all members, prospective members, and guests with excellent customer service * Ensure that the sidewalk entrance and lobby are presentable * Clean the locker room and stock all locker room consumables * Clean and organize storage, laundry, exercise, and coat rooms * Maintain an adequate supply of towels on the exercise floor * Provide maintenance for all equipment * Receive and store all deliveries * Assist with special events * Notify the Housekeeping Manager when any rooms or equipment need immediate attention ## Qualifications The successful candidate must have the following experience, skills, and education * Must possess a clear understanding of what constitutes a clean and sanitary environment * Prior experience in cleaning and laundry services is highly preferred * Ability to service athletic equipment along with previous experience working with cleaning products and hand tools * Strong customer service, organizational, communication, and multi-tasking abilities * Pay Transparency: $16.50/hr ## Additional Information AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE: * Competitive compensation * Complimentary club membership * Discounts on Equinox products and services NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.", "summaryDescription" : "Maintenance Associates at Equinox. Skills: Facility maintenance, Equipment repair. Perform routine maintenance on facility equipment. Respond to maintenance requests", "postedDate" : "2026-06-15T14:57:06.000", "createdAt" : "2026-06-15T21:44:16.733", "lastUpdated" : "2026-06-16T06:43:58.610", "ingestTimestamp" : "2026-06-15T21:44:16.733", "mongoId" : "6a30503ff292fd229ceedf37", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 33280, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Mechanical aptitude", "Tool usage", "Facility maintenance", "Equipment repair", "Preventive maintenance", "Troubleshooting", "Repair work", "Building systems", "Hand tools", "Power tools" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 737.12604, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3055fdf292fd229cf23d10", "title" : "Technical Support Engineer", "company" : "CodeRabbit", "industry" : "Customer Success", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Technical Support Engineer in Bengaluru, India, adjusted for the technology industry and full-time employment." }, "location" : "Australia, Bengaluru", "locations" : [ "Australia, Bengaluru" ], "timestamp" : "2026-06-16T13:39:09.578", "fingerprint" : "d2a2c141f571d263de0e3578ff8f770653efdbfc363af4228e3d9c46227fdafd", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/coderabbit/44e03145-8e77-47be-9423-aec5858902de/application", "externalId" : "44e03145-8e77-47be-9423-aec5858902de", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" }, { "country" : "Australia", "continent" : "oc", "workMode" : "onsite" } ], "locationText" : "Bengaluru, Karnataka, India; Australia", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT CODERABBIT CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview At CodeRabbit, we're seeking exceptional problem-solvers who thrive on untangling complex technical challenges and have a passion for helping customers to get the most from our AI-powered code review tool. As a Product Advocate, you'll be the bridge between cutting-edge AI technology and the developers who rely on it, providing expert guidance through support channels and real-time communication platforms, advocating for the product! You'll tackle the kinds of questions that don't have obvious answers - from intricate edge cases in our AI's code reviews to helping teams optimize their review workflows. We're looking for someone who can not only resolve these challenges but also help establish the gold standard for what a master product advocacy looks like in the emerging field of AI-assisted development. Your insights from the front lines will be invaluable in shaping our product's evolution. By gathering real-world feedback and patterns from developer interactions, you'll help us refine product, streamline the code review experience. Key Responsibilities 1. Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues. 2. Educate customers on the best product usage, ensuring they maximize the value out of it. 3. Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption. 4. Support the sales team in customer conversion and retention efforts. 5. Work with our developers to identify defects and opportunities for product improvement. 6. Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure. 7. Provide an analysis of our existing customer base to avoid and minimize risks in the install base. 8. Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations. 9. Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do. 10. Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis. 11. Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in CodeRabbit. Qualifications 1. Bachelor's degree in Computer Science or related field. 2. At least 2 years in a technical support, software engineering, or customer-facing technical role. 3. Excellent written and verbal communication skills; you are able to work with a wide variety of geographically distributed customers and solve their problems. 4. Customer Obsession – you are passionate about delivering a high-quality customer experience and helping convert customers from trial users to paid users. You judge our own success by the success of the team and the happiness of our customers. 5. Strong understanding of software development principles, version control systems (particularly Git), and other developer tools. 6. Proficiency in at least one programming language. 7. Experience with code review processes and tools. 8. Excellent problem-solving skills with the ability to debug complex technical issues. 9. Ability to work independently and collaboratively in a fast-paced environment. 10. Experience with ticketing systems and CRM tools is a plus. 11. Ability to manage multiple priorities and adapt to changing requirements. Our Values - \uD83E\uDD1D Collaborative Humans: Prioritizing collective intelligence - \uD83D\uDE80 Fearless Innovators: Turning obstacles into growth opportunities - \uD83D\uDCAA Persistent, Passionate Developers: Thriving on complex, long-term challenges - \uD83C\uDFAF Impact-Driven Creators: Crafting intuitive tools for developers - \uD83E\uDDE0 Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world What We Offer 1. Work on cutting-edge technology with real-world impact 2. Collaborative and innovative environment 3. Competitive salary, equity, and benefits 4. Professional development opportunities To apply, submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.", "summaryDescription" : "Technical Support Engineer at CodeRabbit. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-16T00:25:39.649", "lastUpdated" : "2026-06-16T13:39:09.578", "ingestTimestamp" : "2026-06-16T00:25:39.649", "mongoId" : "6a3055fdf292fd229cf23d10", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 736.37415, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca64774d8ee00a09ba805", "title" : "Associate Support Engineer", "company" : "SilverRail", "industry" : "SaaS", "salary" : { "min" : 35000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Associate Support Engineer in London, UK, with adjustments for the technology industry and company size." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T06:06:48.751", "fingerprint" : "4ab8a976baed5da23f61393de1e8faf327a89bb7e641a6194e7090958aed7eca", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/silverrail/jobs/8589351002", "externalId" : "8589351002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "experienceLevel" : "Entry", "technicalSkills" : "XML, JSON, SQL", "professionalSkills" : [ "Customer satisfaction management", "Issue management", "Problem resolution", "Time management", "Multi-tasking" ], "hardSkillsList" : [ "API implementation", "API integration" ], "softSkillsList" : [ "Analytical", "Process oriented" ], "hardSkills" : [ { "name" : "API implementation", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical" }, { "name" : "Process oriented" } ], "majorSkills" : "Technical support, API troubleshooting, Customer service", "majorSkillsList" : [ "Technical support", "API troubleshooting", "Customer service" ], "coreResponsibilities" : "Manage customer issues via Jira, Resolve customer issues via Jira, Review XML logs, Review JSON logs, Identify customer issues, Understand customer workflows, Reproduce functional problems, Support customers in implementation, Support customers in product use, Provide high-quality responses, Create internal documentation, Deliver internal documentation, Monitor SilverRail services, Intervene to prevent impact, Engage internal resources, Engage external resources, Communicate with customers", "teamCollaboration" : "Inter-team relationships; Inter-departmental relationships", "projectManagementSkills" : [ "KPI management", "SLA management" ], "domainKnowledge" : "Rail booking systems; Ticketing systems; API flows; SaaS delivery", "domainList" : [ "rail-booking-systems", "ticketing-systems", "api-flows", "saas-delivery" ], "domainSpecificKnowledge" : [ "Rail booking systems", "Ticketing systems", "API flows", "SaaS delivery" ], "toolProficiency" : [ "JIRA" ], "communicationSkills" : "Timely communication", "documentationSkills" : "Create documentation; Deliver documentation", "continuousLearning" : "Career development opportunities; Individual training", "problemSolvingSkills" : "Problem-solving skills", "qualificationsBasic" : "1-3 years customer technical support experience, Experience with JIRA or ITSM tool, Experience deciphering API flows, Experience implementing APIs with partners, Issue management experience, Experience producing documentation materials, Experience delivering training materials", "qualificationsPreferred" : "Working knowledge of rail industry, Working knowledge of travel industry, Knowledge of SQL is a plus, Experience in delivering SaaS is a plus, Fluency in multiple languages is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Associate Support Engineer Who We Are and What We Do At SilverRail, we're on a mission to reshape the way the world travels, and we're inviting you to be part of this journey. Rail is becoming the go-to choice for short and medium-haul travel worldwide, and we're here to help make it happen. In the face of the ongoing climate crisis, our vision is crystal clear. We are transforming the online customer experience for rail travel, making it easier than ever for customers to find, buy and use rail. Our cutting-edge technology is the backbone of rail and travel agencies worldwide, making it effortless for travellers to choose the eco-friendly option and reduce their carbon footprint. We have more than 15 years of trailblazing success behind us, and our teams are spread across the globe, with bases in London, Boston, Brisbane, and Stockholm. We thrive on the philosophy of 'fail-fast-fail-early,' which drives us to find ingenious solutions to complex challenges. Join us, and help shape the future of travel! The Role As an Associate Support Engineer you’ll be part of a team managing our customer and partner technical issues. You will be involved in the response, scoping, triaging, escalation and resolution of technical issues, whilst providing exceptional service from identification to resolution. We are looking for someone with experience in customer or technical support, who is keen to develop their career in a high-volume hands-on role, working on administrative tasks with increased exposure to engineering support. The role will suit someone with one to three years working experience, and the desire to learn by working within a team that is delivering for customers, whilst also taking on their own responsibilities to enable their progression. We are also keen to add to the industry specific experience of the team, so the ideal candidate will have working knowledge of the rail or travel industry, including rail booking and ticketing systems. Key Responsibilities Manage, administrate and resolve customer issues via Jira tickets, working within defined KPIs and SLAs Review XML and JSON logs to identify customer issues and understand their workflows Reproduce functional problems for Development teams to investigate Support customers in the implementation and use of SilverRail products, providing high-quality responses to questions and issues Create and deliver internal documentation to address common areas of concern Monitor SilverRail services for abnormal behaviour and intervene as necessary to prevent impact to customer service Engage additional internal and external resources as appropriate to resolve issues. Communicate effectively and in a timely fashion with all relevant customers. Required Competence and Skills One to three years of hands-on customer technical support experience Experience with JIRA or a similar ITSM tool Strong customer support skills and ability to manage customer satisfaction of large enterprise customers. Working experience of the rail industry, including rail booking and ticketing systems. Experience with deciphering API flows, transactions and messaging. Experience implementing APIs with partners. Issue management, proactive and reactive problem resolution experience. Experience producing and delivering training and documentation materials. Team-oriented with an ability to build and maintain strong inter-team and inter-departmental relationships. Knowledge of SQL is a plus. Experience in delivering SaaS is a plus Fluency in multiple languages is a plus Strong attention to detail, and ability to be analytical and process oriented. Effective communication, time management and problem-solving skills. Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment. Why us? We are an accredited flexible company, utilising a hybrid working model, providing equipment for home working alongside one or two monthly visits to our beautiful central London office. We offer a highly competitive benefits package including private healthcare and rail discounts. We provide a wealth of career development opportunities with training that is individual, focused on improving your skills and helping you become the best professional you can be. Our team’s health and wellness is genuinely important to us, so we offer a number of wellbeing subscriptions including membership to the #1 leading meditation app. A unique opportunity to work for a tech company that is helping the environment by revolutionising the way we travel. Our values are simple: Do Good by working for a better tomorrow; Think Big Act Smart by being curious, adaptable and data-driven; and remember that through collaboration we will always be Stronger Together. *We are a neurodiverse employer and are working hard to improve our recruitment processes, so if there is any way that we can make the recruitment experience better for you then please let us know in your application - all information will be treated as strictly confidential*", "summaryDescription" : "Associate Support Engineer at SilverRail. Skills: Technical support, API troubleshooting, Customer service. Manage customer issues via Jira. Resolve customer issues via Jira", "postedDate" : "2026-06-14T20:12:17.716", "createdAt" : "2026-06-14T20:12:17.716", "lastUpdated" : "2026-06-16T06:06:48.751", "ingestTimestamp" : "2026-06-14T20:12:17.716", "mongoId" : "6a2ca64774d8ee00a09ba805", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "API implementation", "API integration", "Analytical", "Process oriented", "Technical support", "API troubleshooting", "Customer service", "Customer satisfaction management", "Issue management", "Problem resolution", "Time management", "Multi-tasking", "KPI management", "SLA management", "Rail booking systems", "Ticketing systems", "API flows", "SaaS delivery", "JIRA" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "_score" : 735.3466, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30666bf292fd229cfb12d2", "title" : "Technical Support Engineer", "company" : "Legion", "industry" : "Technology", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Engineer in the US Technology industry, adjusted for remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T10:09:49.265", "fingerprint" : "51040eea47b8d1da9d2a8502774b900c3b6cf83aa86d8bf4da2692dbca3d041d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/legion/jobs/7772246003", "externalId" : "7772246003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Provide enterprise-grade assistance, Diagnose and troubleshoot software issues, Assist customer administrators", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators and copies of identification documents, such as driver’s licenses, passports, and visas; and background screening results and references. Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information. Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history. Other information such as any information you voluntarily choose to provide in connection with your job application. How We Use Personal Information We collect, use, share, and store personal information from job applicants for our and our service providers’ business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions. With Whom We Share Personal Information We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable): Internally: to other Legion personnel involved in the recruiting and hiring process. Vendors: such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable. Legal Compliance: when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency. Litigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party. Business Transaction Purposes: in connection with the sale, purchase, or merger. How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co.", "summaryDescription" : "Technical Support Engineer at Legion. Provide enterprise-grade assistance. Diagnose and troubleshoot software issues", "postedDate" : "2026-06-15T23:29:08.098", "createdAt" : "2026-06-15T23:29:08.098", "lastUpdated" : "2026-06-16T10:09:49.265", "ingestTimestamp" : "2026-06-15T23:29:08.098", "mongoId" : "6a30666bf292fd229cfb12d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 733.59814, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bdc74d8ee00a0915711", "title" : "Technical Support Specialist", "company" : "Submittable", "industry" : "SaaS", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Technical Support Specialist in the US SaaS industry, adjusted for remote work and company size." }, "location" : "US ", "locations" : [ "US" ], "timestamp" : "2026-06-15T09:50:50.451", "fingerprint" : "cb9c640b83a7435ed85f4616ad3be6e863db720d21fb80f4094db275ecb3885d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/submittable/jobs/6025447004", "externalId" : "6025447004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "professionalSkills" : [ "Customer relationships", "Customer retention", "Customer satisfaction", "Value realization", "Technical troubleshooting", "Problem solving" ], "hardSkillsList" : [ "Billing questions" ], "softSkillsList" : [ "Empathetic support", "Proactive guidance" ], "hardSkills" : [ { "name" : "Billing questions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic support" }, { "name" : "Proactive guidance" } ], "majorSkills" : "Customer Success, Technical Support", "majorSkillsList" : [ "Customer Success", "Technical Support" ], "coreResponsibilities" : "Develop platform knowledge, Maintain platform knowledge, Provide empathetic support, Maintain customer satisfaction, Respond to customer inquiries, Track customer inquiries, Troubleshoot technical issues, Answer billing questions, Offer proactive guidance, Offer creative solutions, Offer best practices, Address customer concerns, Maintain help resources, Report software bugs, Relay customer requests", "teamCollaboration" : "Partner with Customer Success; Relay requests to Product", "domainKnowledge" : "Social impact organizations; Nonprofits; Government entities", "domainList" : [ "social-impact-organizations", "nonprofits", "government-entities" ], "domainSpecificKnowledge" : [ "Social impact organizations", "Nonprofits", "Government entities" ], "toolProficiency" : [ "Help Desk platforms", "Live Chat tools", "Excel", "Tableau", "Looker", "Google Sheets" ], "communicationSkills" : "Translate technical concepts", "documentationSkills" : "Maintain help resources", "continuousLearning" : "Learn support model evolution; Learn support offerings; Learn client-centric approach", "problemSolvingSkills" : "Troubleshooting skills; Problem-solver", "specialRequirements" : "Live and reside in US", "qualificationsBasic" : "1+ Years in Customer Support, 1+ Years in Technical Support, SaaS experience preferred, Technology platform experience preferred, Ability to Work Under Pressure, Manage multiple priorities", "qualificationsPreferred" : "Proficiency in data tools, Basic understanding of programming language", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity you will enhance and nurture the customer experience by providing fast, thoughtful solutions to technical challenges. You’ll partner closely with our Customer Success team to ensure our users are maximizing the platform's potential and achieving their goals. While your primary responsibilities are providing our users with a great experience, you will also have the opportunity to learn about, and contribute to, the evolution of our support model, offerings, and client-centric approach. This is a full-time position reporting to the Technical Support Manager. How You’ll Make an Impact: Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out. Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions. Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience. Anticipate Needs: Proactively address customer concerns before they happen Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve. Bridge the Gap to Product: Identify, test, and report software \"bugs\" and relay customer enhancement requests to our Product team to help build a better Submittable. What We’re Looking For: 1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred Incredible Communication: You can translate complex technical concepts into clear, friendly, and actionable advice. A Natural Problem-Solver: You have outstanding troubleshooting skills and a passion for \"the why\" behind a technical issue. Tech Savvy: You have a general understanding of the software development life cycle and the tools that power it. Ability to Work Well Under Pressure: You thrive in a fast-paced environment and can manage multiple priorities without losing your cool. Platform Experience: You have a comprehensive understanding of Help Desk platforms and Live Chat tools. Bonus Points: Proficiency in data tools like Excel, Tableau, Looker, or Google Sheets is a major plus. Extra Credit: A basic understanding of at least one programming language will help you hit the ground running with our more technical queries. Location: This is a remote, U.S.-based role and you must live and reside in the U. S. full-time. Salary Details: The annual salary for this position is $55,000 - $60,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, and Wyoming. Fraudulent Recruitment Advisory: Submittable will NEVER request bank details, payment, or personal information during the hiring process, nor extend offers without an interview. All legitimate communications come from official submittable.com email addresses. If you receive suspicious outreach, please report it to people@submittable.com. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts 401(k) plan with employer match starting day one Equity stock options to share in our success Flexible hours, remote work options, and generous vacation and sick leave Paid parental leave for mothers, fathers, and adoptive parents Professional development stipends to support your career growth Opportunities to participate in community outreach and volunteer programs Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. About Our Process Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I. D. Verification and answer a few questions early allows us to move through the process more quickly. Let's Talk About AI: Guidelines for using AI in our Hiring Process: At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know. For additional information and guidance on using AI to prepare an interview at Submittable, please click here. We believe our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look forward to learning more about you.", "summaryDescription" : "Technical Support Specialist at Submittable. Skills: Customer Success, Technical Support. Develop platform knowledge. Maintain platform knowledge", "postedDate" : "2026-06-14T08:02:10.847", "createdAt" : "2026-06-14T08:02:10.847", "lastUpdated" : "2026-06-15T09:50:50.451", "ingestTimestamp" : "2026-06-14T08:02:10.847", "mongoId" : "6a2c6bdc74d8ee00a0915711", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Billing questions", "Empathetic support", "Proactive guidance", "Customer Success", "Technical Support", "Customer relationships", "Customer retention", "Customer satisfaction", "Value realization", "Technical troubleshooting", "Problem solving", "Social impact organizations", "Nonprofits", "Government entities", "Help Desk platforms", "Live Chat tools", "Excel", "Tableau", "Looker", "Google Sheets" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 732.2967, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a4cf292fd229c03a51c", "title" : "Technical Support Engineer", "company" : "Mitratech", "industry" : "SaaS", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Technical Support Engineer in Australia, adjusted for the SaaS industry and remote work." }, "location" : "Australia", "locations" : [ "Australia" ], "timestamp" : "2026-06-16T09:09:26.402", "fingerprint" : "24c873f1ffeb314b9f6e55f4740078e80486aa3469821ec1231e14699c353628", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/mitratech/jobs/7999767", "externalId" : "7999767", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 1, "experienceMaxYears" : 1, "coreResponsibilities" : "Serve as first point of contact, Provide solutions via phone, chat, email, portal, Research support issues, Troubleshoot support issues, Resolve support issues, Identify workarounds, Communicate workarounds to customers, Provide solutions via self-service portal, Maintain detailed call records, Maintain email records, Prioritize issues based on SLAs, Resolve issues based on SLAs, Prioritize issues based on severities, Resolve issues based on severities, Meet customer satisfaction goals monthly", "teamCollaboration" : "Work with client contacts; Work with colleagues; Work with remote team", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues; Resolve issues", "specialRequirements" : "After-hour on-call support coverage rotation may be required", "outcomesObjectives" : "Meet customer satisfaction goals monthly", "qualificationsBasic" : "6 months - 1 year customer service experience, Experience with Windows Operating Systems, Experience with Microsoft Office applications", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "The Mitratech Support team goal is to be passionate about customer success, by providing world class application support through problem-solving, communication and with continuous improvement. We are looking for highly qualified candidates with an interest in enterprise software applications to join our team of skilled support staff. Mitratech’s support organization is a global team with offices in Austin, TX, London and Melbourne. The Application Support role is responsible for providing functional support, with responsibilities that include working with our clients to troubleshoot, document, and resolve issues from the user interface. Candidates will be expected to work both collaboratively with client contacts and colleagues and must have the ability to be self-directed in order to obtain and clearly communicate resolution of the client’s inquiry. The key focus of this role will be to support our clients in the day-to-day operation of Mitratech’s SaaS products, which includes responding/resolving inquiries via tickets, chats, and phone calls to support. Duties & Responsibilities Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers Provide solutions where issues are identified via self-service portal Maintain detailed call and email records for all customer interactions Prioritize and resolve issues based on service level agreements and severities Responsible for meeting customer satisfaction goals monthly After-hour on-call support coverage rotation may be required Any other tasks and duties that might reasonably be required of you Qualifications 6 months - 1 year experience working in a customer service environment You can be committed to help our customers achieve their goals You are strongly self-motivated, have a great curiosity to learn about new things and dive deep to understand what makes things tick You exercise your best judgement and take the action without needing to be told so You are able to manage your own time commitments and work with a remote team to achieve shared goals You are able to mentor, inform, and educate customers as well as members of our own team, above or below you, by distilling the complex and simplifying You can disagree, share your point of view, yet work together with your team if they want to try something different Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge Attention to detail with the ability to multi-task and strong organizational skills Experience with Windows Operating Systems and Microsoft Office applications", "summaryDescription" : "Technical Support Engineer at Mitratech. Serve as first point of contact. Provide solutions via phone, chat, email, portal", "postedDate" : "2026-06-16T01:18:59.393", "createdAt" : "2026-06-16T01:18:59.393", "lastUpdated" : "2026-06-16T09:09:26.402", "ingestTimestamp" : "2026-06-16T01:18:59.393", "mongoId" : "6a307a4cf292fd229c03a51c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 730.9939, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305649f292fd229cf26dce", "title" : "IT Support Associate II", "company" : "Amazon.com Services LLC", "industry" : "Operations, IT, Support Engineering, Technical Services, operations", "salary" : { "min" : 23.0, "max" : 37.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Los Lunas, New Mexico, USA", "locations" : [ "Los Lunas, New Mexico, USA" ], "timestamp" : "2026-06-16T06:17:09.176", "fingerprint" : "735a5c9480b52a55cf93e2429770208a3fbcbe87e519b6972ff6a6a5a4b97276", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10449169/apply", "externalId" : "8e00a4fa-26bf-4a26-8a3e-a770258527c5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Los Lunas", "state" : "New Mexico", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.8142093,-106.7613067" } ], "locationText" : "Los Lunas, New Mexico, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "Windows, MacOS, Linux, Microsoft 365, Google Workspace", "professionalSkills" : [ "Customer service", "Technical support", "Problem-solving" ], "hardSkillsList" : [ "Hardware troubleshooting", "Software troubleshooting", "Network troubleshooting" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" } ], "majorSkills" : "IT support, Technical customer service", "majorSkillsList" : [ "IT support", "Technical customer service" ], "coreResponsibilities" : "Provide technical support to end-users, Troubleshoot hardware and software issues, Install and configure computer hardware, software, systems, networks,, Respond to service tickets and customer requests, Document technical procedures and user guides, Assist with IT asset management, Perform routine maintenance on IT equipment, Escalate unresolved issues to senior IT staff", "teamCollaboration" : "Senior IT staff", "toolProficiency" : [ "IT ticketing systems" ], "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "qualificationsBasic" : "1+ year of experience in IT support or technical customer service, Experience with Windows, macOS, and Linux operating systems, Experience with troubleshooting hardware and software issues, Experience with basic networking concepts", "qualificationsPreferred" : "Experience with IT ticketing systems, Experience with mobile device support, Experience with cloud-based productivity suites (e.g., Microsoft 365, Google Workspace)", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Operations Technology Solutions (OTS) Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders. Key job responsibilities Responsibilities include, but are not limited to: - Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies. - Supporting customers from multiple buildings in the area, as well as remote customers. - Traveling within your local or regional area to support our customers. Basic Qualifications: - Experience troubleshooting integrated and interdependent computer systems - Experience in a dynamic environment with a high degree of customer service - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach - 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience Preferred Qualifications: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, NM, Los Lunas - 23.00 - 37.00 USD hourly", "summaryDescription" : "IT Support Associate II at Amazon.com Services LLC. Skills: IT support, Technical customer service. Provide technical support to end-users. Troubleshoot hardware and software issues", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T21:56:20.800", "lastUpdated" : "2026-06-16T06:17:09.176", "ingestTimestamp" : "2026-06-15T21:56:20.800", "mongoId" : "6a305649f292fd229cf26dce", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10449169/apply", "salaryAnnualMin" : 47840, "salaryAnnualMax" : 76960, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware troubleshooting", "Software troubleshooting", "Network troubleshooting", "IT support", "Technical customer service", "Customer service", "Technical support", "Problem-solving", "IT ticketing systems" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 729.8614, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cfc3f74d8ee00a0aa7e62", "title" : "Technical Support Representative", "company" : "Alchemer", "industry" : "SaaS", "salary" : { "min" : 57000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Representative in Louisville, United States, adjusted for the technology industry and company size." }, "location" : "Louisville, Colorado, United States", "locations" : [ "Louisville", "Colorado", "United States" ], "certifications" : [ "CompTIA A+", "Security+", "Network+" ], "timestamp" : "2026-06-15T05:01:17.971", "fingerprint" : "6c3265eb327c58135ec3c80b6710d9e8a8fff8fca319358611591c3f9ae13eac", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.alchemer.com/jobs?gh_jid=5627695", "externalId" : "5627695", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Louisville", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.9777630,-105.1319296" } ], "locationText" : "Louisville, Colorado, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Java, Python, SDK Platform Tools, GitHub, Auth0", "professionalSkills" : [ "Customer service", "Technical support" ], "hardSkillsList" : [ "Problem-solving", "Software applications" ], "softSkillsList" : [ "Resourcefulness" ], "hardSkills" : [ { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Software applications", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Resourcefulness" } ], "majorSkills" : "Customer support, Technical issues, Product enhancement", "majorSkillsList" : [ "Customer support", "Technical issues", "Product enhancement" ], "coreResponsibilities" : "Support customers by phone, Support customers by email, Support customers by social media, Support customers by web tools, Identify technical issues, Analyze technical issues, Resolve technical issues, Identify non-technical issues, Analyze non-technical issues, Resolve non-technical issues, Work in a team, Escalate complex problems, Participate in product enhancement, Provide internal support, Improve support quality, Improve service quality, Provide on-call support, Learn survey tools, Become Subject Matter Expert", "teamCollaboration" : "Work in a team environment", "domainKnowledge" : "Survey tools", "domainList" : [ "survey-tools" ], "domainSpecificKnowledge" : [ "Survey tools" ], "toolProficiency" : [ "Alchemer" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Actively learn; Keep learning", "innovationCreativity" : "Creativity in problem-solving", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "5 days in office (first 90 days), 4 days in office (after 90 days), On-call rotation", "outcomesObjectives" : "Champion customer happiness; Champion customer satisfaction; Champion customer success; Hold to Customer Service metrics", "qualificationsBasic" : "Experience in customer service, Experience in technical support, Proficient in learning software, Excellent written communication, Excellent verbal communication, Ability to prioritize tasks, Ability to find answers, Ability to convey confidence, Ability to empathize with customers, Ability to exercise creativity", "qualificationsPreferred" : "CompTIA A+ certification, CompTIA Security+ certification, CompTIA Network+ certification, Understanding of Digital applications, Understanding of App stores, Understanding of in-app purchases", "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who You Are Be Curious We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions. Customer First We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that’s a customer, a coworker, or an end user - and doing right by them. Own the Outcome We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact. About Alchemer Alchemer empowers customers to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving their businesses forward. Alchemer serves more than 13,000 global Marketing, CX, HR, and Market Research customers, including many Fortune 500 companies. Alchemer is a KKR portfolio company.  Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.alchemer.com).  What You Will Do You will provide immediate and amazing service to our customers worldwide. You will champion customer happiness, satisfaction, and success through patience, understanding, and technical superpowers. How You Will Spend Your Days * this role is for the time shift from 9am-5pm Monday- Friday with 5 days in office for the first 90 days. After the first 90 days this role will be in office 4 days a week in Louisville, Colorado wiht shift times ranging from 6:00AM-7:30PM. Enthusiastically support customers by phone, email, social media and other web-based tools. Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner. Work in a team environment to achieve shared goals. Promptly escalate more complex problems to appropriate internal resources. Participate in enhancing the product from initial design through testing and delivery. Enthusiastically provide internal support for the application. Continuously endeavor to improve the quality of our support and service, both internally and externally. Provide on-call customer support on a shared rotation (approximately 4 times a year) Actively learn and become a Subject Matter Expert in one or more of our survey tools Responsible for holding to our Customer Service metrics What You Bring to this Role You have a passion for customer service and a great love for helping people. You are well-versed and comfortable with email and phone etiquette. You have experience in customer service and maybe even technical support. In addition, you have the: Ability to exercise creativity in problem-solving. Ability to empathize with customers and convey confidence. Independence to find your own answers and keep learning. Ability to prioritize and get things done with many distractions. Proficient in learning new software applications. Most excellent written and verbal communication skills. Aptitude to be a self-starter and you’re flexible with frequent change. Preferred Skills and Knowledge CompTIA A+, Security+, or Network+ certifications. Understanding of Digital (mobile) applications App stores and in-app purchases (Android and iOS). Familiarity with SQL, Java, Python, SDK Platform Tools, GitHub, Auth0 Compensation for this position includes an hourly pay rate of $24.04, eligibility for an annual bonus, and eligibility to partake in the Employee Participation Program. Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays. Alchemer is taking applications for this position from candidates who reside in Colorado and who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization. At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.  Don’t meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don’t let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we’re looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you’re excited about this role and your experience doesn’t perfectly align, we encourage you to apply anyway. Let’s talk!", "summaryDescription" : "Technical Support Representative at Alchemer. Skills: Customer support, Technical issues, Product enhancement. Support customers by phone. Support customers by email", "postedDate" : "2026-06-14T04:33:59.985", "createdAt" : "2026-06-14T04:33:59.985", "lastUpdated" : "2026-06-15T05:01:17.971", "ingestTimestamp" : "2026-06-14T04:33:59.985", "mongoId" : "6a2cfc3f74d8ee00a0aa7e62", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 57000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Problem-solving", "Software applications", "Resourcefulness", "Customer support", "Technical issues", "Product enhancement", "Customer service", "Technical support", "Survey tools", "CompTIA A+", "Security+", "Network+", "Alchemer" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 728.8845, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7b8374d8ee00a0949f88", "title" : "Technical Support Technician", "company" : "ThermalWorks LLC", "industry" : "Climate Tech", "salary" : { "min" : 62500.0, "max" : 87500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Technician in the Technology industry in the United States, adjusted for a remote work mode." }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-15T07:01:02.432", "fingerprint" : "0bdcce19b088ffd97975088c7005b2aa85add63f43a3a27987166cbdbfae2b48", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/li-thermal-works/jobs/4203880009", "externalId" : "4203880009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Decision-making", "Data capture" ], "hardSkillsList" : [ "System validation", "Data capture", "Trend capture", "Screenshot capture", "Event timeline capture" ], "softSkillsList" : [ "Agile", "Professional", "Trustworthy", "Honest", "Reliable", "Humility" ], "hardSkills" : [ { "name" : "System validation", "level" : "intermediate" }, { "name" : "Data capture", "level" : "intermediate" }, { "name" : "Trend capture", "level" : "intermediate" }, { "name" : "Screenshot capture", "level" : "intermediate" }, { "name" : "Event timeline capture", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Agile" }, { "name" : "Professional" }, { "name" : "Trustworthy" }, { "name" : "Honest" }, { "name" : "Reliable" }, { "name" : "Humility" } ], "majorSkills" : "Technical support, Data capture, Escalation", "majorSkillsList" : [ "Technical support", "Data capture", "Escalation" ], "coreResponsibilities" : "Respond to alarms, Respond to calls, Validate mode, Validate temperatures, Validate flow, Validate unit status, Capture trends, Capture screenshots, Capture event timelines, Execute approved runbook actions, Execute stabilization steps, Escalate SOO concerns, Escalate efficiency concerns, Support EU CX, Provide time-zone coverage, Coordinate EU CX, Collect EU CX data, Assist EU CX escalation", "teamCollaboration" : "Director of Service; Technical Service leadership; Technical Service organization; Endeavour Energy; Inspired infrastructure companies", "domainKnowledge" : "Integrated cooling systems; Data center cooling; Commercial building cooling; Zero water solutions", "domainList" : [ "integrated-cooling-systems", "data-center-cooling", "commercial-building-cooling", "zero-water-solutions" ], "domainSpecificKnowledge" : [ "Integrated cooling systems", "Data center cooling", "Commercial building cooling", "Zero water solutions" ], "communicationSkills" : "Confidential information", "documentationSkills" : "Documentation habits", "continuousLearning" : "Endless growth opportunities; Growth opportunities", "innovationCreativity" : "Ultra-creatives", "problemSolvingSkills" : "Fast decisions", "specialRequirements" : "Travel required, Training period", "outcomesObjectives" : "Accurate data capture; Timely data capture; Fast decisions; Disciplined escalation; Complete context; Safe execution; Minimal rework", "qualificationsBasic" : "First response, System validation, High-quality data capture, Core monitoring, Escalation duties", "qualificationsPreferred" : "Preferred in Austin, Preferred in Atlanta, Preferred in Chicago, Preferred in Dallas, Preferred in Kansas City", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ThermalWorks LLC has an exciting opportunity for a Technical Support Technician to join our team, working directly with Director of Service and focusing on serving as the front line of the Technical Service organization, providing first response, system validation, and high-quality data capture during events. In addition to core monitoring and escalation duties, the Technical Support Technician will support customer experience (CX) needs as required, enabling cross-time-zone continuity. Their role is execution-focused and operates within defined approval boundaries to support safe, timely decision-making by Technical Service leadership. The Technical Support Technician needs to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both independently and with a team. ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. ThermalWorks is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle toward sustainable change. Are you ready to join the journey? Key Responsibilities Include but are not limited to: Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status Capture trends, screenshots, and event timelines Execute approved runbook actions and stabilization steps Escalate potential SOO or efficiency concerns with evidence, not speculation Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations All overrides must be documented, time-bound, and reviewed post-action No control tuning without approval Success Looks Like: Accurate, timely data capture that enables fast decisions Disciplined escalation with complete context Safe execution under pressure with minimal rework Travel required during the training period Skills strong documentation habits Great Place to Work Enjoy… A fast-paced, entrepreneurial culture focused on innovation. A flexible, autonomous work environment. A culture of respect, learning and excellence. Experienced, highly talented experts as team peers. Growth and travel opportunities. A team of change-makers having a significant impact on people and the planet. About Our Parent Company, Endeavour Energy Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work every day to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself. Today, we’re deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling and waste to fuel systems. As we look to the future, Endeavour intends to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies. We hope that our Sustainable Habitat for Innovation towards a Purpose (SHIP) will be a model that inspires people and businesses to #jointhejourney. Together we can combine the best of what technology and the natural world can offer to ensure a regenerative/sustainable world for generations to come. Position: Technical Support Technician Full-Time or Part-Time: Full-Time Reports to: Director of Service Location: United States (Remote) Preferred in Austin, Atlanta, Chicago, Dallas, Kansas City. Contact: recruiting@endeavourii.com", "summaryDescription" : "Technical Support Technician at ThermalWorks LLC. Skills: Technical support, Data capture, Escalation. Respond to alarms. Respond to calls", "postedDate" : "2026-06-14T03:14:34.143", "createdAt" : "2026-06-14T03:14:34.143", "lastUpdated" : "2026-06-15T07:01:02.432", "ingestTimestamp" : "2026-06-14T03:14:34.143", "mongoId" : "6a2c7b8374d8ee00a0949f88", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 62500, "salaryAnnualMax" : 87500, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "System validation", "Data capture", "Trend capture", "Screenshot capture", "Event timeline capture", "Agile", "Professional", "Trustworthy", "Honest", "Reliable", "Humility", "Technical support", "Escalation", "Decision-making", "Integrated cooling systems", "Data center cooling", "Commercial building cooling", "Zero water solutions" ], "skillCount" : 18, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 723.97687, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca0d574d8ee00a09a3765", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 35000.0, "max" : 50000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Specialist in the UK SaaS industry, adjusted for remote work." }, "location" : "Remote UK", "locations" : [ "Remote UK" ], "timestamp" : "2026-06-15T07:08:50.575", "fingerprint" : "b68b91660ba016548c9d52004fc65f84d9108282def5a5b004e76cff39ade502", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/6848a4dd-5dd9-40c4-be1b-b48ee3248065/application", "externalId" : "6848a4dd-5dd9-40c4-be1b-b48ee3248065", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "SaaS, Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL", "professionalSkills" : [ "Customer service", "Client advocacy" ], "hardSkillsList" : [ "Technical support", "Troubleshooting", "Investigation", "Research" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Investigation", "level" : "intermediate" }, { "name" : "Research", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service, Troubleshooting", "majorSkillsList" : [ "Technical support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Resolve issues via phone, Resolve issues via chat, Resolve issues via email, Provide excellent client support, Engage clients, Provide clear communications, Conduct investigations, Aid in quick resolution, Troubleshoot client issues, Perform in-depth investigations, Determine root cause, Deliver solutions, Manage customer expectations, Document customer technical issues, Act as client advocate, Act as company voice", "teamCollaboration" : "Client Advocacy team", "domainKnowledge" : "SaaS; LMS; E-Learning", "domainList" : [ "saas", "lms", "e-learning" ], "domainSpecificKnowledge" : [ "SaaS", "LMS", "E-Learning" ], "toolProficiency" : [ "Zendesk", "MSSQL", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "communicationSkills" : "Written communication; Verbal communication; Active listening; Client-facing communications; Internal communications", "documentationSkills" : "Document customer technical issues", "continuousLearning" : "Career growth; Internal mobility", "problemSolvingSkills" : "Investigating; Researching; Troubleshooting; Detective work; Root cause analysis", "outcomesObjectives" : "Help clients achieve success", "qualificationsBasic" : "3+ years technical support, Basic core web components, Exceptional attention to detail, Proven time-management capabilities, Excellent written communication, Excellent verbal communication, Active listening skills, Grasp technical concepts", "qualificationsPreferred" : "Previous LMS/E-Learning experience, Technical documentation experience, Zendesk experience, MSSQL experience, Jira experience, Confluence experience, Experience with remote teams, Fluency in other languages", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Skills: Technical support, Customer service, Troubleshooting. Resolve issues via phone. Resolve issues via chat", "createdAt" : "2026-06-14T03:10:53.558", "lastUpdated" : "2026-06-15T07:08:50.575", "ingestTimestamp" : "2026-06-14T03:10:53.558", "mongoId" : "6a2ca0d574d8ee00a09a3765", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical support", "Troubleshooting", "Investigation", "Research", "Customer service", "Client advocacy", "SaaS", "LMS", "E-Learning", "Zendesk", "MSSQL", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 723.30817, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "696082670937eae70e9c8a87", "title" : "Maintenance Support Tech", "company" : "Texas Department of Transportation", "industry" : "Government", "salary" : { "min" : 50000.0, "max" : 52388.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "UST-Texas-Eastland-Eastland Co Ae/Maintenance Sec", "locations" : [ "UST-Texas-Eastland-Eastland Co Ae/Maintenance Sec", "Yearly", "Nonexempt,
Eastland Co Ae/Maintenance Sec (23ESTLNDCO)
906 E MAIN ST
Eastland, 76448

, Eastland Co Ae/Maintenance Sec" ], "timestamp" : "2026-06-15T23:20:42.937", "fingerprint" : "7105813bc2dec0e89f89837b5894f0157f218e0981d0f20698ef1cb4f3ff298f", "source" : "taleo", "language" : "en", "applyUrl" : "https://fa009.taleo.net/careersection/ex/jobdetail.ftl?job=42703", "externalId" : "42703", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Eastland", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.2978594,-98.8630896" } ], "locationText" : "Eastland, Texas, United States", "coreResponsibilities" : "Provide high-level administrative support, Interact with managers, Interact with executives, Interact with public officials, Interact with private partners, Balance priorities, Set plan to meet objectives, Handle issues as they arise, Ensure team stays on track, Address challenges proactively", "teamCollaboration" : "Interacting with managers; Interacting with executives; Interacting with public officials; Interacting with private partners", "problemSolvingSkills" : "Problem-solving abilities", "outcomesObjectives" : "Meet objectives; Keep district running smoothly", "qualificationsBasic" : "High-level administrative support experience, Organizational skills, Problem-solving abilities", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As the central hub of the maintenance office, this role is the powerhouse behind smooth operations. You’ll provide high-level administrative support in a dynamic environment, interacting with managers, executives, public officials, and private partners. Your work will be integral to the success of our Eastland County Maintenance section, balancing priorities and setting your own plan to meet objectives. Expect to handle issues as they arise, ensuring the team stays on track and challenges are addressed proactively. If you’re ready to take on a pivotal role where your organizational skills and problem-solving abilities shine, apply today and join us in keeping our district running smoothly! Salary/Plan Grade: Maintenance Support Tech I: A13 $50,000 – $52,388 / yearly The Texas Department of Transportation reserves the sole right in determining the level of position based on the applicant’s work experience, education, skill level and all other appropriate factors, and based on business needs. 50,000.00 52,388.00", "summaryDescription" : "Maintenance Support Tech at Texas Department of Transportation. Provide high-level administrative support. Interact with managers", "createdAt" : "2026-06-14T21:56:56.896", "lastUpdated" : "2026-06-15T23:20:42.937", "ingestTimestamp" : "2026-06-14T21:56:56.896", "mongoId" : "696082670937eae70e9c8a87", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 50000, "salaryAnnualMax" : 52388, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "_score" : 721.0156, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2ca53174d8ee00a09b51ca", "title" : "Associate Technical Director", "company" : "Tripledot Studios", "industry" : "Media", "salary" : { "min" : 7.2E8, "max" : 1.2E9, "currency" : "IDR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Associate Technical Director in Jakarta, Indonesia, adjusted for the technology industry and company size." }, "location" : "Jakarta, Jakarta, Indonesia", "locations" : [ "Jakarta", "Jakarta", "Indonesia" ], "timestamp" : "2026-06-15T10:03:41.176", "fingerprint" : "d2d40e58ca81aa691f2b51b45d378955e94507d7f286f3b482dcfcfaef4f1d10", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/tripledotstudios/jobs/4882551101", "externalId" : "4882551101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jakarta", "state" : "Jakarta", "country" : "Indonesia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "-6.1726007,106.8785732" } ], "locationText" : "Jakarta, Jakarta, Indonesia", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceLevel" : "Director", "technicalSkills" : "Unity, Unreal, C++, Java, Objective-C, Swift", "professionalSkills" : [ "Technical architecture", "Roadmap definition", "Engineering leadership", "Performance optimization", "Code integration", "OS interfacing", "CI/CD pipelines", "Problem-solving" ], "hardSkillsList" : [ "Game development", "Multiplayer titles", "Engine loops", "Native code", "OS systems", "Networking systems", "Backend systems", "Server orchestration", "Mobile optimization" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Game development", "level" : "intermediate" }, { "name" : "Multiplayer titles", "level" : "intermediate" }, { "name" : "Engine loops", "level" : "intermediate" }, { "name" : "Native code", "level" : "intermediate" }, { "name" : "OS systems", "level" : "intermediate" }, { "name" : "Networking systems", "level" : "intermediate" }, { "name" : "Backend systems", "level" : "intermediate" }, { "name" : "Server orchestration", "level" : "intermediate" }, { "name" : "Mobile optimization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Technical architecture, Game development, Backend systems, Mobile optimization", "majorSkillsList" : [ "Technical architecture", "Game development", "Backend systems", "Mobile optimization" ], "coreResponsibilities" : "Define technical architecture, Own technical roadmap, Lead engineering efforts, Oversee backend orchestration, Drive performance optimization, Ensure Unity–native integration, Setup CI/CD pipelines, Maintain technical excellence, Mentor engineers, Guide engineers, Collaborate with design, Collaborate with art, Collaborate with production", "teamCollaboration" : "Design; Art; Production", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Mobile games; Multiplayer games; Engine loops; Networking; Backend systems; Server orchestration; Mobile hardware", "domainList" : [ "mobile-games", "multiplayer-games", "engine-loops", "networking", "backend-systems", "server-orchestration", "mobile-hardware" ], "domainSpecificKnowledge" : [ "Mobile games", "Multiplayer games", "Engine loops", "Networking", "Backend systems", "Server orchestration", "Mobile hardware" ], "continuousLearning" : "Professional development", "problemSolvingSkills" : "Complex problem-solving", "qualificationsBasic" : "10+ years game development, 2 shipped multiplayer titles, Unity/Unreal engine loops, Native code interface, Networking backend systems, Server orchestration knowledge, Mobile hardware optimization", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who are we? Tripledot Studios is one of the largest independent mobile games companies in the world. We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios. Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others. We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games. Our ambition is to be the most successful games company in the world, and we’re just getting started. The role is working within our studio Ludios: Ludios — from Ludus (Latin for \"play\" or \"game\") and -ios (\"the people of\") — means The Game People. We’re an independent game studio backed by the Tripledot Group, led by Eyal, one of Tripledot’s original founders. At Ludios, we bring together the spirit of a new studio with the legacy and expertise of a global mobile games powerhouse. We develop our own original titles, including Hexago and Marble Match, and we’re currently working on exciting new projects — including games built in collaboration with well-known IPs. If you're passionate about crafting fun, high-quality experiences for millions of players around the world, join us at Ludios. Key Responsibilities: Define and own the technical architecture and roadmap of the game. Lead engineering efforts across gameplay systems, networking, backend, and tools. Oversee backend and server orchestration (matchmaking, scaling, cloud/hybrid infra). Drive performance optimization across a wide range of mobile devices. Ensure smooth Unity–native code integration and effective OS-level interfacing. Setup CI/CD pipelines & engineering best practices, maintain technical excellence. Mentor and guide engineers, providing leadership on complex problem-solving. Collaborate closely with design, art, and production to deliver a polished competitive experience. Required Skills, Knowledge and Expertise: 10+ years of professional experience in game development, with at least 2 shipped multiplayer titles (PC, console, or mobile). Strong experience in Unity/Unreal with deep understanding of engine loops Proven ability to work with native code (C++, Java, Objective-C/Swift) and interface with OS-level systems. Deep knowledge of networking, backend systems, matchmaking, and server orchestration. Track record of optimizing games for mobile hardware (low to high spec). Excellent communication, leadership, and mentoring skills. Working at Tripledot: Hybrid Working 20 days fully remote working: Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year. Superannuation: Company paid superannuation plan Continuous Professional Development: Propel your career with continuous opportunities for professional development. Private Medical Cover: monthly stipend to cover private medical cover which you can use to ensure your and your family's health is in good hands [in time as the team grows this will be changed to a Company paid health insurance plan at which time the monthly stipend will be removed]. Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand. Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]", "summaryDescription" : "Associate Technical Director at Tripledot Studios. Skills: Technical architecture, Game development, Backend systems, Mobile optimization. Define technical architecture. Own technical roadmap", "postedDate" : "2026-06-14T09:34:49.180", "createdAt" : "2026-06-14T09:34:49.180", "lastUpdated" : "2026-06-15T10:03:41.176", "ingestTimestamp" : "2026-06-14T09:34:49.180", "mongoId" : "6a2ca53174d8ee00a09b51ca", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Game development", "Multiplayer titles", "Engine loops", "Native code", "OS systems", "Networking systems", "Backend systems", "Server orchestration", "Mobile optimization", "Leadership", "Mentoring", "Technical architecture", "Roadmap definition", "Engineering leadership", "Performance optimization", "Code integration", "OS interfacing", "CI/CD pipelines", "Problem-solving", "Roadmap planning", "Mobile games", "Multiplayer games", "Networking", "Mobile hardware" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 719.57324, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176d374d8ee00a0c1afaf", "title" : "IT Support Associate", "company" : "ASSPL", "industry" : "Operations, IT, Support Engineering, Technical Services, fulfillment ops", "salary" : { "min" : 350000.0, "max" : 550000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an IT Support Associate in Thane, India, adjusted for junior seniority and the e-commerce industry." }, "location" : "Thane, Maharashtra, IND", "locations" : [ "Thane, Maharashtra, IND" ], "certifications" : [ "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)" ], "timestamp" : "2026-06-15T05:33:35.340", "fingerprint" : "8fc7933c6d780399ed7787112e35a6e506ff0873ba459049f1672b17065ace5e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10438685/apply", "externalId" : "e747f761-206e-4d03-9142-0d29b3c94f12", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Thane", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "19.3653598,73.3685437" } ], "locationText" : "Thane, Maharashtra, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "Windows, Mac, Linux", "professionalSkills" : [ "Network engineering", "Systems administration", "Telecom administration" ], "hardSkillsList" : [ "Hardware troubleshooting", "Software troubleshooting", "Data cabling" ], "softSkillsList" : [ "Analytical skills", "Problem solving" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Data cabling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical skills" }, { "name" : "Problem solving" } ], "majorSkills" : "IT Support, Troubleshooting, Systems Administration", "majorSkillsList" : [ "IT Support", "Troubleshooting", "Systems Administration" ], "coreResponsibilities" : "Provide assistance to operations team, Resolve technical problems, Network engineering, Network troubleshooting, Project management, Mentorship of technicians, Data cabling, Systems administration, Telecom/PBX administration, Root cause analysis, Manage daily activities", "teamCollaboration" : "Internal customers; Technical Support Technicians", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Fulfillment Center operations", "domainList" : [ "fulfillment-center-operations" ], "domainSpecificKnowledge" : [ "Fulfillment Center operations" ], "toolProficiency" : [ "Zebra printers", "Thin clients", "Portable terminals" ], "communicationSkills" : "Written communications; Oral communications", "continuousLearning" : "Learn new technology", "problemSolvingSkills" : "Analytical skills; Problem solving", "qualificationsBasic" : "1+ years Windows, Mac or Linux support, Troubleshoot integrated systems, Maintain zebra printers, Troubleshoot thin clients, Troubleshoot PCs, Troubleshoot scanners, Troubleshoot portable terminals", "qualificationsPreferred" : "CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, Other industry certifications", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Every day we solve complex technical and business problems with ingenuity and simplicity. The successful IT Support Associate will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the first level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Key job responsibilities The IT Support Associate must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills . Additionally they must possess strong analytical skills with demonstrated problem solving ability. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. Basic Qualifications: - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Preferred Qualifications: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "IT Support Associate at ASSPL. Skills: IT Support, Troubleshooting, Systems Administration. Provide assistance to operations team. Resolve technical problems", "postedDate" : "2026-06-13T10:16:29.787", "createdAt" : "2026-06-13T10:16:29.787", "lastUpdated" : "2026-06-15T05:33:35.340", "ingestTimestamp" : "2026-06-13T10:16:29.787", "mongoId" : "6a2176d374d8ee00a0c1afaf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10438685/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Hardware troubleshooting", "Software troubleshooting", "Data cabling", "Analytical skills", "Problem solving", "IT Support", "Troubleshooting", "Systems Administration", "Network engineering", "Systems administration", "Telecom administration", "Project management", "Fulfillment Center operations", "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)", "Zebra printers", "Thin clients", "Portable terminals" ], "skillCount" : 20, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 718.91583, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c694d74d8ee00a0906dd4", "title" : "Technical Support Analyst", "company" : "Humata Health", "industry" : "Customer Success", "salary" : { "min" : 68000.0, "max" : 92000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Analyst in Orlando, United States, adjusted for the Health Tech industry and remote work." }, "location" : "Remote | US", "locations" : [ "Remote | US" ], "timestamp" : "2026-06-16T03:01:09.081", "fingerprint" : "a8e83adfba4d362a3d249baed41f69383819d0825a46535b3fa8a41d0af843df", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/humatahealth/8f9c1aec-4e48-4b78-bf97-e391f4e1dda0/application", "externalId" : "8f9c1aec-4e48-4b78-bf97-e391f4e1dda0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Orlando", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "28.5421218,-81.3790450" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Orlando, Florida, United States; United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\uD83D\uDC4B We’re Humata Health. Humata Health creates frictionless prior authorization for providers and payers. With our proprietary artificial intelligence (AI) and automation technology, Humata Health delivers quality prior authorization submissions to help get patients the care they deserve. Humata Health is a physician-led company backed by a syndicate of strategic healthcare investors including Blue Venture Fund, LRVHealth, Optum Ventures, .406 Ventures, and Highmark Ventures. \uD83D\uDD0D What we're looking for: Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven support strategy to improve efficiency and customer experience. The ideal candidate has a proven track record working on support teams in high-growth environments—preferably in health tech—along with strong technical, problem-solving skills. \uD83D\uDCCDLocation: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities - Deliver high-quality technical support to customers using Humata technology - Ensure appropriate routing and triaging of customer tickets to ensure effective resolution per customer SLAs - Follow and contribute to escalation procedures and standard operating protocols (SOPs) to maintain efficiency and consistency across support tiers - Support the implementation of AI-driven support tools (e.g., chatbots, routing systems, predictive analytics) to reduce manual workload and improve customer experience - Analyze customer support data to identify recurring issues, pain points, and opportunities for process or product enhancements, and communicate to leadership - Resolve Tier 1 and Tier 2 tickets autonomously as much as possible - Track the lifecycle of open tickets and engage in upward and cross-functional communication to hold assignees accountable to ticket resolution - Contribute to a culture of data-driven decision-making, continuous learning, and customer focus across the support organization. \uD83D\uDEE0 Role Requirements - Bachelor's degree in Information Systems, Computer Science, or equivalent combination of education and experience. - Minimum 3 years experience supporting B2B SaaS products - Comfortability in JIRA or other similar ticketing systems - Excellent oral and written communication skills - Strong analytical thinker who thrives in a fast paced, start-up environment \uD83D\uDE80 Why Join Humata Health? - Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes - Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL - Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles - Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match - Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development - Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.", "summaryDescription" : "Technical Support Analyst at Humata Health. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T21:39:45.636", "lastUpdated" : "2026-06-16T03:01:09.081", "ingestTimestamp" : "2026-06-14T21:39:45.636", "mongoId" : "6a2c694d74d8ee00a0906dd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 68000, "salaryAnnualMax" : 92000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 718.6606, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Health Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca0d574d8ee00a09a3762", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Specialist in the US SaaS industry, adjusted for remote work." }, "location" : "Remote US", "locations" : [ "Remote US" ], "timestamp" : "2026-06-16T04:49:10.251", "fingerprint" : "81c10ecb4eef7b64da1ff9c92a59610041a00fe46377ba50023dddbbdefb7619", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/49aa14aa-9777-4519-b648-f46121cccea3/application", "externalId" : "49aa14aa-9777-4519-b648-f46121cccea3", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T19:19:44.538", "lastUpdated" : "2026-06-16T04:49:10.251", "ingestTimestamp" : "2026-06-14T19:19:44.538", "mongoId" : "6a2ca0d574d8ee00a09a3762", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 717.04193, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a0b9b381663d49372f8858e", "title" : "Technical Support Manager", "company" : "Bettersource", "industry" : "Consulting", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Technical Support Manager in the Philippines, adjusted for manager seniority and the consulting industry." }, "location" : "Philippines", "locations" : [ "Philippines" ], "timestamp" : "2026-06-15T12:38:14.148", "fingerprint" : "7c95405f9eae09792597f2e843bc69680afaf57418f21f62eadbff1f03bb17a6", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://bettersource.breezy.hr/p/c71164a96ed8-technical-support-manager-phl", "externalId" : "c71164a96ed8", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Philippines", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Philippines", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : true, "rawDescription" : "About us Bettersource is the leading provider of global staffing and outsourcing solutions to companies in Australia & New Zealand. About the client Our client is a Wholesale Managed Service Provider offering a range of value added services via an Australia wide dealer network. The major produc", "summaryDescription" : "Technical Support Manager at Bettersource", "createdAt" : "2026-06-14T05:15:18.891", "lastUpdated" : "2026-06-15T12:38:14.148", "ingestTimestamp" : "2026-06-14T05:15:18.891", "mongoId" : "6a0b9b381663d49372f8858e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 715.8943, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2ca0d574d8ee00a09a3761", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 65000.0, "max" : 90000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Specialist in Canada, adjusted for the SaaS industry and remote work." }, "location" : "Remote CAN", "locations" : [ "Remote CAN" ], "timestamp" : "2026-06-15T05:20:50.011", "fingerprint" : "c16ce548ef92501d40e6cf846fc36ea5b8ffed0b9b916d9cbfc1fe20a54bc6d6", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/de609ced-9ebb-4fea-bb96-437af1a57566/application", "externalId" : "de609ced-9ebb-4fea-bb96-437af1a57566", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "technicalSkills" : "SAAS, LMS, MSSQL", "professionalSkills" : [ "Customer service", "Client advocacy" ], "hardSkillsList" : [ "Technical support", "Troubleshooting", "Researching issues" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Researching issues", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service, Troubleshooting", "majorSkillsList" : [ "Technical support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Resolve issues via phone, Resolve issues via chat, Resolve issues via email, Provide excellent client support, Engage clients, Provide clear communications, Conduct investigations, Aid in quick resolution, Troubleshoot client issues, Perform in-depth investigations, Determine root cause, Deliver solutions, Manage customer expectations, Document customer technical issues, Act as advocate for client, Act as voice of company", "teamCollaboration" : "Client Advocacy team", "domainKnowledge" : "SaaS; LMS; E-Learning", "domainList" : [ "saas", "lms", "e-learning" ], "domainSpecificKnowledge" : [ "SaaS", "LMS", "E-Learning" ], "toolProficiency" : [ "Zendesk", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "communicationSkills" : "Written communication; Verbal communication; Client-facing communications; Internal communications", "documentationSkills" : "Document technical issues", "continuousLearning" : "Career growth; Internal mobility", "problemSolvingSkills" : "Investigating; Researching; Troubleshooting; Detective work; Root cause analysis", "outcomesObjectives" : "Achieve success using platform", "qualificationsBasic" : "3+ years technical support, Basic understanding web components, Exceptional attention to detail, Proven time-management capabilities, Excellent communication skills, Active listening skills, Grasp technical concepts", "qualificationsPreferred" : "Previous LMS/E-Learning experience, Technical documentation experience, Zendesk experience, MSSQL experience, Jira experience, Confluence experience, Experience working remote teams, Fluency in other languages", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Skills: Technical support, Customer service, Troubleshooting. Resolve issues via phone. Resolve issues via chat", "createdAt" : "2026-06-14T04:11:48.965", "lastUpdated" : "2026-06-15T05:20:50.011", "ingestTimestamp" : "2026-06-14T04:11:48.965", "mongoId" : "6a2ca0d574d8ee00a09a3761", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Technical support", "Troubleshooting", "Researching issues", "Customer service", "Client advocacy", "SaaS", "LMS", "E-Learning", "Zendesk", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 714.4686, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c7a4374d8ee00a0944fb5", "title" : "Technical Support Specialist", "company" : "OneAZ Credit Union", "industry" : "Banking", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Junior Technical Support Specialist in Phoenix, AZ, adjusted for the banking industry and company size." }, "location" : "2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 ", "locations" : [ "2355 W Pinnacle Peak Rd", "Phoenix", "AZ 85027" ], "timestamp" : "2026-06-15T05:20:36.248", "fingerprint" : "6b91a986067dc387240a69f0fb4eb3fdbb14c25c8585eea8ad445c57db2f7991", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/oneazcreditunion/jobs/4264931009", "externalId" : "4264931009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Phoenix", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4484367,-112.0741410" } ], "locationText" : "Phoenix, Arizona, United States", "minimumEducation" : "High school diploma", "technicalSkills" : "Operating systems, Software, Hardware", "professionalSkills" : [ "System performance analysis", "Technical assistance", "User training", "System operations", "System integrity", "Network services coordination", "Software licensing", "Hardware inventory" ], "hardSkillsList" : [ "Computer troubleshooting", "Hardware repair", "Software installation", "System troubleshooting", "Telephone maintenance" ], "hardSkills" : [ { "name" : "Computer troubleshooting", "level" : "intermediate" }, { "name" : "Hardware repair", "level" : "intermediate" }, { "name" : "Software installation", "level" : "intermediate" }, { "name" : "System troubleshooting", "level" : "intermediate" }, { "name" : "Telephone maintenance", "level" : "intermediate" } ], "majorSkills" : "Technical support, Troubleshooting, System administration", "majorSkillsList" : [ "Technical support", "Troubleshooting", "System administration" ], "coreResponsibilities" : "Install computer hardware, Modify computer hardware, Repair computer hardware, Install computer software, Modify computer software, Repair computer software, Analyze system performance, Troubleshoot system issues, Provide technical assistance, Provide user training, Analyze end user needs, Order hardware components, Install hardware components, Load operating systems, Load office software, Load operations software, Respond to system inquiries, Diagnose hardware issues, Diagnose software issues, Diagnose operator issues, Provide status updates, Provide completion information, Instruct users on equipment, Instruct users on software, Enter commands, Observe system functions, Maintain anti-virus programs, Add associate profiles, Delete associate profiles, Modify associate profiles, Add system permissions, Delete system permissions, Modify system permissions, Coordinate with network services, Coordinate with information systems, Maintain software licensing records, Maintain hardware inventory, Escalate system problems, Perform telephone maintenance, Perform other duties", "teamCollaboration" : "Network services; Information systems groups", "domainKnowledge" : "Financial well-being; Bank Secrecy Act; Anti-Money Laundering; USA Patriot Act", "domainList" : [ "financial-well-being", "bank-secrecy-act", "anti-money-laundering", "usa-patriot-act" ], "domainSpecificKnowledge" : [ "Financial well-being", "Bank Secrecy Act", "Anti-Money Laundering", "USA Patriot Act" ], "toolProficiency" : [ "Anti-virus programs" ], "communicationSkills" : "Voice mail communication; Email communication; In-person communication", "documentationSkills" : "Software licensing records; Hardware inventory", "problemSolvingSkills" : "Troubleshooting issues", "specialRequirements" : "Travel may be required, Credit background check, Criminal background check", "qualificationsBasic" : "High school diploma, 1-2 years help desk experience, Computer operating systems experience, Desktop application software experience, Computer hardware experience", "qualificationsPreferred" : "Bachelor's degree preferred, Completion of related coursework, Completion of certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! Who You Are \uD83E\uDDE9 You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. What You’ll Do \uD83D\uDE80 \uD83D\uDCCDThis position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 Installs, modifies, and repairs computer hardware and software systems. Analyzes system performance and troubleshoots issues. Provides technical assistance and training to system users. Analyzes end user needs and orders. Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives. Loads software such as operating systems, office, and operations software onto computers. Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues. Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Instructs users in use of equipment, software, and related material. Enters commands and observes system functions to verify correct system operation. Monitors and maintains anti-virus programs to ensure desktop computer systems integrity. Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications. Coordinates activities with network services or other information systems groups. Maintains software licensing records and hardware inventory to ensure effective operations and compliance. Escalates major system problems to computer operations, engineering, or application support. Performs basic telephone maintenance. Performs other duties as assigned. What You Bring \uD83C\uDFAF High school diploma. Bachelor's degree preferred, or completion of related coursework/certification. One to two years’ help desk/computer desktop troubleshooting experience, or equivalent combination of education and experience. Experience in computer operating systems, desktop application software and computer hardware. Travel may be required for implementing, delivering, and repairing equipment to company locations. Compensation we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible. Additional Notes: Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.", "summaryDescription" : "Technical Support Specialist at OneAZ Credit Union. Skills: Technical support, Troubleshooting, System administration. Install computer hardware. Modify computer hardware", "postedDate" : "2026-06-14T03:55:34.896", "createdAt" : "2026-06-14T03:55:34.896", "lastUpdated" : "2026-06-15T05:20:36.248", "ingestTimestamp" : "2026-06-14T03:55:34.896", "mongoId" : "6a2c7a4374d8ee00a0944fb5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Computer troubleshooting", "Hardware repair", "Software installation", "System troubleshooting", "Telephone maintenance", "Technical support", "Troubleshooting", "System administration", "System performance analysis", "Technical assistance", "User training", "System operations", "System integrity", "Network services coordination", "Software licensing", "Hardware inventory", "Financial well-being", "Bank Secrecy Act", "Anti-Money Laundering", "USA Patriot Act", "Anti-virus programs" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 714.0558, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309c90f292fd229c0fbd54", "title" : "Technical Customer Support Specialist", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Technical Customer Support Specialist in Australia, adjusted for mid-seniority and the SaaS industry." }, "location" : "Australia-Remote", "locations" : [ "Australia-Remote", "US-Remote" ], "timestamp" : "2026-06-16T12:40:03.745", "fingerprint" : "553d091dc009a92840671980bab97252fc89c08f32f9ee3654c4600eebc86dcb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7767441003", "externalId" : "7767441003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 2, "experienceMaxYears" : 5, "technicalSkills" : "HTML, CSS, Zendesk, Salesforce, Jira, Confluence", "professionalSkills" : [ "Troubleshooting", "Customer service", "Prioritization", "Triaging" ], "majorSkills" : "Customer support, Technical support, Troubleshooting", "majorSkillsList" : [ "Customer support", "Technical support", "Troubleshooting" ], "coreResponsibilities" : "Resolve customer technical issues, Communicate with customers on issue status, Document customer interactions, Develop and hone customer service skills, Develop and hone troubleshooting skills, Develop and hone product knowledge, Build positive working relationships, Foster positive working relationships, Escalate customer tickets to other teams, Coordinate phone calls with customers, Coordinate virtual sessions with customers, Meet performance metrics, Exceed performance metrics, Conduct business in accordance with policies", "teamCollaboration" : "Across the team; Across the company", "domainKnowledge" : "Higher Logic Product Suite", "domainList" : [ "higher-logic-product-suite" ], "domainSpecificKnowledge" : [ "Higher Logic Product Suite" ], "toolProficiency" : [ "Support ticketing system" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "continuousLearning" : "Continually develop skills; Continually develop product knowledge", "problemSolvingSkills" : "Troubleshooting skills", "outcomesObjectives" : "Meet or exceed productivity metrics; Meet or exceed quality metrics; Meet or exceed customer experience metrics", "qualificationsBasic" : "Basic understanding of Higher Logic’s Product Suite, Critical thinking and troubleshooting skills, Excellent verbal and written communication skills, Exceptional customer service skills, Effective prioritization and triaging skills, Basic understanding or willingness to learn HTML & CSS, Basic knowledge or willingness to learn standard web technologies", "qualificationsPreferred" : "2 years of technical customer service experience, SaaS environment experience, Technical background or expertise, Experience with CRM, Experience with Jira/Confluence", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "JOB SUMMARY The Customer Support Specialist’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET) ESSENTIAL DUTIES AND RESPONSIBILITES: Resolve customer technical issues effectively and efficiently through multiple support channels Communicate with customers professionally and consistently on issue status and resolution Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge Build and foster positive working relationships across the team and company As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance) As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager Conduct all business in accordance with Higher Logic policies and procedures. All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: Basic understanding of or a willingness to learn Higher Logic’s Product Suite Critical thinking and troubleshooting skills Excellent verbal and written communication skills Exceptional customer service skills Effective prioritization and triaging skills to manage multiple customer inquiries Basic understanding or willingness to learn HTML & CSS Basic knowledge or a willingness to learn standard web technologies, browsers and web applications EXPERIENCE DESIRED: Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment Typical range for the role overall is 0-5 years. Technical background or expertise either through experience, self-led learning or certifications/degrees Retail, hospitality or restaurant experience providing customer service Experience working in a customer service or contact center environment Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions", "summaryDescription" : "Technical Customer Support Specialist at Higher Logic. Skills: Customer support, Technical support, Troubleshooting. Resolve customer technical issues. Communicate with customers on issue status", "postedDate" : "2026-06-16T03:15:54.799", "createdAt" : "2026-06-16T03:15:54.799", "lastUpdated" : "2026-06-16T12:40:03.745", "ingestTimestamp" : "2026-06-16T03:15:54.799", "mongoId" : "6a309c90f292fd229c0fbd54", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Customer support", "Technical support", "Troubleshooting", "Customer service", "Prioritization", "Triaging", "Higher Logic Product Suite", "Support ticketing system" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 713.812, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c759574d8ee00a093787d", "title" : "Technical Support Engineer", "company" : "Redis", "industry" : "Customer Org", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Technical Support Engineer in the UK technology industry, adjusted for seniority and company size." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-15T12:50:55.052", "fingerprint" : "39fe3d8a46bcd6c9aaf68d9beb22a5882e7d5d74a5c1ef4c2b213f771f85e452", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/redis/f1bd5a5f-2e37-49ec-81d3-d89951183de0/application", "externalId" : "f1bd5a5f-2e37-49ec-81d3-d89951183de0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Redis Enterprise Software, Cloud Platforms, Container orchestration platforms, Linux, Unix, Networking, TCP/IP, NoSQL databases", "professionalSkills" : [ "Customer support", "Technical expertise", "Problem solver", "Performance analysis" ], "hardSkillsList" : [ "Software troubleshooting", "Issue reproduction", "Root cause analysis", "Performance analysis", "Scripting", "Programming" ], "hardSkills" : [ { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Issue reproduction", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Programming", "level" : "intermediate" } ], "majorSkills" : "Software troubleshooting, Complex problem solving, Redis Enterprise Software", "majorSkillsList" : [ "Software troubleshooting", "Complex problem solving", "Redis Enterprise Software" ], "coreResponsibilities" : "Troubleshoot and resolve complex software issues, Reproduce issues, Replicate customer environments, Document issues, Contribute to internal documentation, Collaborate with Engineering, Provide solutions, Provide Root Cause Analysis, Analyze performance questions, Provide technical expertise, Manage critical customer issues, Facilitate communication, Serve as customer advocate, Handle escalations, Help customers realize value, Participate new product development, Participate customer training, Participate support-related activities", "teamCollaboration" : "Collaborate with Engineering; Communication between customers; Communication CloudOps; Communication Engineering; Communication Product; Communication TAMs; Communication Sales", "domainKnowledge" : "High-performance database; Cloud-based environments; On-premise environments; Container orchestration", "domainList" : [ "high-performance-database", "cloud-based-environments", "on-premise-environments", "container-orchestration" ], "domainSpecificKnowledge" : [ "High-performance database", "Cloud-based environments", "On-premise environments", "Container orchestration" ], "communicationSkills" : "Written communication; Verbal communication; Presentation", "documentationSkills" : "Document issues; Internal documentation", "continuousLearning" : "Ongoing learning; Learning and development", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Problem-solving; Troubleshoot; Root Cause Analysis; Digging through full stack", "outcomesObjectives" : "Help customers realize value", "qualificationsBasic" : "Five years relevant experience, Scripting or programming languages, Working knowledge Cloud/On-premise, Expert working knowledge Linux/Unix, Expert working knowledge networking (TCP/IP), Proficiency written English, Proficiency verbal English, Technical background, Excellent problem-solving skills, Excellent multi-tasking skills, High availability commitment, Commitment to customers", "qualificationsPreferred" : "Bachelor of Science Computer Science, Bachelor of Science Information Systems, Experience NoSQL databases, Experience Redis, Experience container orchestration environments, Experience Kubernetes", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? Come with us on our exciting journey as a valuable contributor to our Unicorn Pre-IPO Global Customer Technical Support Team at Redis. As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring. What you’ll do: - Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed - Document issues and contribute to our internal team documentation - Collaborate with Engineering as needed to provide solutions - Provide Root Cause Analysis - Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises - Provide technical expertise during testing, deployment, and upgrading of Redis software - Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales - Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription - Participate in new product development, customer training, and other support-related activities What will you need to have? - At least five years of relevant experience in the enterprise software industry - Strong background in scripting or programming languages - Working knowledge of Cloud-based and On-premise environments - Expert working knowledge in Linux/Unix and networking (TCP/IP) - Proficiency in communication and presentation, both written and verbal (in English) - Strong technical background with excellent problem-solving and multi-tasking skills - High availability and commitment to customers Extra great if you have: - Bachelor of Science in Computer Science or Information Systems - Experience with NoSQL databases (especially Redis) - Experience working with container orchestration environments, such as Kubernetes We give back to our employees: Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks: - Competitive salaries and equity grants - Flexible vacation time to promote a healthy work-life balance - Health insurance, paid paternity leave, and pension plan - Flexible working options - Team celebrations and recreation events - Learning and development opportunities - Ability to influence a high-performance company on its way to IPO #LI-HG1 #LI-DNI As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy https://redis.com/legal/privacy-policy/ in order to evaluate candidates.", "summaryDescription" : "Technical Support Engineer at Redis. Skills: Software troubleshooting, Complex problem solving, Redis Enterprise Software. Troubleshoot and resolve complex software issues. Reproduce issues", "createdAt" : "2026-06-14T09:20:10.633", "lastUpdated" : "2026-06-15T12:50:55.052", "ingestTimestamp" : "2026-06-14T09:20:10.633", "mongoId" : "6a2c759574d8ee00a093787d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Software troubleshooting", "Issue reproduction", "Root cause analysis", "Performance analysis", "Scripting", "Programming", "Complex problem solving", "Redis Enterprise Software", "Customer support", "Technical expertise", "Problem solver", "High-performance database", "Cloud-based environments", "On-premise environments", "Container orchestration" ], "skillCount" : 15, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 707.86383, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5e8074d8ee00a08e4732", "title" : "Maintenance Associate", "company" : "Aspire Employment Opportunities", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Maintenance Associate in Leominster, United States, adjusted for the healthcare industry." }, "location" : "Leominster, Massachusetts, United States", "locations" : [ "Leominster", "Massachusetts", "United States" ], "timestamp" : "2026-06-15T00:50:15.761", "fingerprint" : "0694ad4b221233ce46bc2a21837e460cc83a2f89922ca0c326bc84c2350bed48", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/aspireinternaljobboard/jobs/8570617002", "externalId" : "8570617002", "structuredLocations" : [ { "city" : "Leominster", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.5267443,-71.7614891" } ], "locationText" : "Leominster, Massachusetts, United States", "minimumEducation" : "High School Diploma or GED", "coreResponsibilities" : "Repair plaster, Perform painting, Perform grounds maintenance, Perform snow removal, Perform sanding, Perform other maintenance tasks", "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "On call responsibilities", "qualificationsBasic" : "Basic computer skills, Lift 50lbs, Valid driver’s license, 3 years of driving experience", "qualificationsPreferred" : "Empathy, Enthusiasm, Passion for helping others, Dedication for helping others", "workSiteFlexibility" : "Onsite", "rawDescription" : "Aspire encourages internal mobility and supports employees in exploring growth opportunities across the organization. Employees interested in this role should apply directly through this posting via Greenhouse. Recruiters will partner with HR to confirm eligibility and coordinate the next steps. The only exception is an in-program, same-role shift change, which should be handled directly with your manager and HR Partner. Please refer to Aspire’s Internal Mobility Policy for more information. Open Positions: Job title: Maitenance Associate House Name: Erdman Way Day Program Shift: 1st Hours: 3 to 5 hours Pay: $15.00/hr Aspire Living repairs plaster and drywall; painting, performs grounds maintenance such as snow removal, sanding, on call responsibilities, and other maintenance tasks as required. Our ideal candidate: Basic computer skills. Excellent verbal and written communication skills. Must be able to lift 50lbs. Empathy, enthusiasm, and a passion and dedication for helping others. High School Diploma or GED required. Valid driver’s license required, with at least 3 years of driving experience. Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. ", "summaryDescription" : "Maintenance Associate at Aspire Employment Opportunities. Repair plaster. Perform painting", "postedDate" : "2026-06-12T22:22:42.888", "createdAt" : "2026-06-12T22:22:42.888", "lastUpdated" : "2026-06-15T00:50:15.761", "ingestTimestamp" : "2026-06-12T22:22:42.888", "mongoId" : "6a2c5e8074d8ee00a08e4732", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 38000, "salaryAnnualMax" : 52000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "other", "jobSubcategory" : "adult-services", "dataQualityScore" : 0.6666667, "_score" : 706.74915, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c743374d8ee00a093450b", "title" : "Technical Support Engineer", "company" : "Socure", "industry" : "Commercial", "salary" : { "min" : 90000.0, "max" : 115000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Hybrid - San Francisco, CA", "locations" : [ "Hybrid - San Francisco, CA", "Hybrid - Seattle, WA", "Hybrid - New York" ], "timestamp" : "2026-06-15T03:20:05.675", "fingerprint" : "b041e2aa3daa1db10d92e8cef061fa11dc462eabe23e98922d8b249c54f3a19c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/socure/88cb767e-2493-4535-9d28-163b80755cfd/application", "externalId" : "88cb767e-2493-4535-9d28-163b80755cfd", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "APIs, SQL, AI, ML", "professionalSkills" : [ "Customer service", "Problem solving", "Root cause analysis", "Prompt engineering" ], "hardSkillsList" : [ "Log analysis", "API integration", "Data analysis", "Scripting" ], "softSkillsList" : [ "Team development", "Decision making", "Managing change", "Critical thinking" ], "hardSkills" : [ { "name" : "Log analysis", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Team development" }, { "name" : "Decision making" }, { "name" : "Managing change" }, { "name" : "Critical thinking" } ], "majorSkills" : "Technical support, AI tooling, Customer advocacy", "majorSkillsList" : [ "Technical support", "AI tooling", "Customer advocacy" ], "coreResponsibilities" : "Drive customer satisfaction, Provide responsive service, Troubleshoot account access, Troubleshoot API integrations, Troubleshoot code defects, Troubleshoot log analysis, Provide engineering support, Take ownership of problems, Perform initial troubleshooting, Identify root cause, Resolve issues, Communicate status updates, Collaborate with Engineering, Collaborate with Infrastructure, Collaborate with Data Science, Leverage logs, Use monitoring tools, Identify problems proactively, Create monitoring scripts, Set up monitoring scripts, Maintain monitoring scripts, Create reports, Set up reports, Maintain reports, Serve as customer advocate, Coordinate communication, Create documentation, Maintain documentation, Participate in meetings, Share knowledge, Improve processes, Use AI-assisted tools, Accelerate triage, Accelerate root cause identification, Accelerate resolution documentation, Evaluate AI tools, Iterate on AI tools, Improve support quality, Reduce support costs, Provide feedback to AI teams, Identify automation opportunities, Automate workflows", "teamCollaboration" : "Cross-functional teams; Engineering teams; Infrastructure teams; Data Science teams", "domainKnowledge" : "Identity trust infrastructure; AI-powered tools; AI workflows; Model-driven identity products", "domainList" : [ "identity-trust-infrastructure", "ai-powered-tools", "ai-workflows", "model-driven-identity-products" ], "domainSpecificKnowledge" : [ "Identity trust infrastructure", "AI-powered tools", "AI workflows", "Model-driven identity products" ], "toolProficiency" : [ "ChatGPT", "Claude", "Copilot", "GitHub Copilot", "Cursor" ], "communicationSkills" : "Customer communication; Status updates", "documentationSkills" : "Troubleshooting documentation; Resolution documentation", "continuousLearning" : "Continuous learning", "problemSolvingSkills" : "Problem solver; Troubleshooting; Root cause identification; Data analysis", "specialRequirements" : "On-call coverage, Weekend coverage, Holiday coverage", "qualificationsBasic" : "Bachelor's degree, 3+ years technical support, SaaS environment experience, U.S. Citizenship required, Experience supporting APIs, API integrations experience, SQL skills required, Query data issues, Analyze data issues, Troubleshoot data issues, AI tools experience, Prompt engineer LLMs, Iterate on AI tools, Familiarity with AI/ML concepts", "qualificationsPreferred" : "Experience with AI-assisted scripting, Experience with AI automation tools", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WHY SOCURE? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading. ABOUT THE ROLE The Technical Support Engineer is a customer-focused problem solver responsible for delivering timely, effective technical solutions and outstanding service. Reporting to the Manager of Technical Support, you will take full ownership of customer issues from initial triage through resolution, collaborating with cross-functional teams to ensure a seamless support experience. This role requires strong technical expertise, excellent communication skills, a commitment to continuous improvement and operational excellence, and fluency with AI-powered tools and workflows that are transforming modern technical support. WHAT YOU'LL DO - Drive customer satisfaction by understanding customer needs and providing responsive service to reported problems, including account access, API integrations, code defects, log analysis, and first-line engineering support for Mobile Native iOS/Android and Mobile Web SDKs. - Take end-to-end ownership of reported problems, including initial troubleshooting, root cause identification, and issue resolution. - Communicate status updates to customers via phone and/or email within required Service Level Agreements (SLAs). - Collaborate closely with Engineering, Infrastructure, and Data Science teams to resolve escalated customer issues. - Leverage logs and monitoring tools to troubleshoot and proactively identify problems. - Create, set up, and maintain monitoring scripts and reports to support implementation and customer support activities. - Serve as a customer advocate and coordinate communication during critical incidents. - Create and maintain process or troubleshooting documentation in the Technical Support knowledge base. - Participate in team meetings, knowledge sharing, and process improvement initiatives. - Model Socure’s embedded leadership competencies: continuous learning, effective communication, accountability, team development, decision making, and managing change. AI-NATIVE RESPONSIBILITIES - Use AI-assisted tools (e.g., LLM-powered log analysis, AI co-pilots, automated RCA generation) to accelerate triage, root cause identification, and resolution documentation. - Evaluate, prompt-engineer, and iterate on AI tools to improve support quality and reduce MTTR; provide feedback to internal AI tooling teams. - Identify opportunities to automate repetitive support workflows using AI agents, scripts, or low-code/no-code automation platforms. WHAT YOU BRING - Bachelor’s degree. - 3+ years of experience in a technical support role in a SaaS environment. - U.S. Citizenship is required to support federal government customers. - Comfortable working Monday–Friday, 9:00am–6:00pm EST, with availability for weekend and holiday on-call coverage on a rotating basis. - Experience supporting APIs and API integrations. - Strong SQL skills with ability to query, analyze and troubleshoot data related issues. - Excellent communication skills and a strong sense of customer empathy. - Self-starter approach with the ability to adapt and thrive in rapidly changing circumstances. AI-NATIVE REQUIREMENTS - Demonstrated experience using AI tools (ChatGPT, Claude, Copilot, or similar) in a professional support or engineering context. - Ability to write and iterate on prompts for LLMs to generate RCAs, draft customer communications, or analyze logs. - Familiarity with AI/ML concepts sufficient to understand and explain Socure’s model-driven identity products to customers. - Experience with or appetite to learn AI-assisted scripting and automation tools (e.g., GitHub Copilot, Cursor, AI-powered observability). Preferred: Experience in financial services, sponsor banks, financial regulations, identity fraud, KYC, consumer watchlists, DocV technologies, or supporting machine learning-based product offerings. Experience working with AI/ML explainability tools, model monitoring, or data drift detection preferred. Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly. Follow Us! YouTube https://www.youtube.com/c/Socure | LinkedIn https://www.linkedin.com/company/socure/ | X (Twitter) https://x.com/socureme | Facebook https://www.facebook.com/socure/", "summaryDescription" : "Technical Support Engineer at Socure. Skills: Technical support, AI tooling, Customer advocacy. Drive customer satisfaction. Provide responsive service", "createdAt" : "2026-06-13T21:24:42.329", "lastUpdated" : "2026-06-15T03:20:05.675", "ingestTimestamp" : "2026-06-13T21:24:42.329", "mongoId" : "6a2c743374d8ee00a093450b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 90000, "salaryAnnualMax" : 115000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Log analysis", "API integration", "Data analysis", "Scripting", "Team development", "Decision making", "Managing change", "Critical thinking", "Technical support", "AI tooling", "Customer advocacy", "Customer service", "Problem solving", "Root cause analysis", "Prompt engineering", "Identity trust infrastructure", "AI-powered tools", "AI workflows", "Model-driven identity products", "ChatGPT", "Claude", "Copilot", "GitHub Copilot", "Cursor" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 704.1123, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30564af292fd229cf26e17", "title" : "IT Support Associate II", "company" : "Amazon.com Services LLC", "industry" : "Operations, IT, Support Engineering, Technical Services, operations", "salary" : { "min" : 23.0, "max" : 37.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Albuquerque, New Mexico, USA", "locations" : [ "Albuquerque, New Mexico, USA" ], "timestamp" : "2026-06-16T06:43:55.720", "fingerprint" : "df53c6dd62cde5d9539d18e9624af511dee2c89b3de2a811fbd77196cd7a77f1", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448992/apply", "externalId" : "5ad9d540-f66b-4055-b602-650baad7262c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Albuquerque", "state" : "New Mexico", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.0841034,-106.6509850" } ], "locationText" : "Albuquerque, New Mexico, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "Windows, MacOS, Linux, IOS, Android, TCP/IP, DNS, DHCP, Active Directory, PowerShell, Bash", "professionalSkills" : [ "Customer service", "Technical support", "Problem-solving" ], "hardSkillsList" : [ "Hardware troubleshooting", "Software troubleshooting", "Mobile device support", "Network troubleshooting" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Mobile device support", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" } ], "majorSkills" : "IT Support, Hardware Support, Software Support", "majorSkillsList" : [ "IT Support", "Hardware Support", "Software Support" ], "coreResponsibilities" : "Provide technical support to end-users, Troubleshoot hardware and software issues, Respond to IT support tickets, Install and configure computer hardware, software, systems, networks,, Manage and maintain IT inventory, Support mobile devices, Provide support for AV equipment, Document technical procedures and user guides", "teamCollaboration" : "Cross-functional teams", "toolProficiency" : [ "IT ticketing systems", "Remote support tools" ], "communicationSkills" : "End-user support", "documentationSkills" : "Technical procedures; User guides", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "qualificationsBasic" : "1+ year of experience in IT support or technical customer service, Experience with Windows, macOS, and Linux operating systems, Experience with troubleshooting hardware and software issues, Experience with mobile device support (iOS and Android), Experience with basic networking concepts (TCP/IP, DNS, DHCP)", "qualificationsPreferred" : "Experience with IT ticketing systems, Experience with Active Directory, Experience with remote support tools, Experience with AV equipment support, Experience with basic scripting (e.g., PowerShell, Bash)", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Operations Technology Solutions (OTS) Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders. Key job responsibilities Responsibilities include, but are not limited to: - Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies. - Supporting customers from multiple buildings in the area, as well as remote customers. - Traveling within your local or regional area to support our customers. Basic Qualifications: - Experience troubleshooting integrated and interdependent computer systems - Experience in a dynamic environment with a high degree of customer service - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach - 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience Preferred Qualifications: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, NM, Albuquerque - 23.00 - 37.00 USD hourly", "summaryDescription" : "IT Support Associate II at Amazon.com Services LLC. Skills: IT Support, Hardware Support, Software Support. Provide technical support to end-users. Troubleshoot hardware and software issues", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T21:59:24.056", "lastUpdated" : "2026-06-16T06:43:55.720", "ingestTimestamp" : "2026-06-15T21:59:24.056", "mongoId" : "6a30564af292fd229cf26e17", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448992/apply", "salaryAnnualMin" : 47840, "salaryAnnualMax" : 76960, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware troubleshooting", "Software troubleshooting", "Mobile device support", "Network troubleshooting", "IT Support", "Hardware Support", "Software Support", "Customer service", "Technical support", "Problem-solving", "IT ticketing systems", "Remote support tools" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 702.9224, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca53174d8ee00a09b51c9", "title" : "Associate Technical Director", "company" : "Tripledot Studios", "industry" : "Media", "salary" : { "min" : 7.2E8, "max" : 1.2E9, "currency" : "IDR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Associate Technical Director in Jakarta, Indonesia, adjusted for the technology industry and company size." }, "location" : "Jakarta, Jakarta, Indonesia", "locations" : [ "Jakarta", "Jakarta", "Indonesia" ], "timestamp" : "2026-06-15T04:51:29.958", "fingerprint" : "e13bc3f32aff03cb312c5f2d3a41cc472bb23d294483cf37ee83197c5d73d3b0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/tripledotstudios/jobs/4819814101", "externalId" : "4819814101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jakarta", "state" : "Jakarta", "country" : "Indonesia", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "-6.1726007,106.8785732" } ], "locationText" : "Jakarta, Jakarta, Indonesia", "experienceMinYears" : 10, "experienceLevel" : "Director", "technicalSkills" : "Unity, Unreal Engine, C++, Java, Objective-C, Swift, Cloud, Hybrid infra", "professionalSkills" : [ "Technical architecture", "Roadmap definition", "Performance optimization", "Problem-solving" ], "hardSkillsList" : [ "Engine loops", "OS-level interfacing", "Server orchestration" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Engine loops", "level" : "intermediate" }, { "name" : "OS-level interfacing", "level" : "intermediate" }, { "name" : "Server orchestration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Game development, Multiplayer titles, Unity/Unreal, Networking backend", "majorSkillsList" : [ "Game development", "Multiplayer titles", "Unity/Unreal", "Networking backend" ], "coreResponsibilities" : "Define technical architecture, Own technical roadmap, Lead engineering efforts, Oversee backend orchestration, Manage scaling, Drive performance optimization, Ensure Unity–native integration, Setup CI/CD pipelines, Maintain technical excellence, Mentor engineers, Guide engineers, Provide leadership, Collaborate with design, Collaborate with art, Collaborate with production, Deliver polished experience", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Mobile games; Multiplayer games; Game engine; Networking; Backend systems; Server orchestration; Mobile hardware; OS-level systems", "domainList" : [ "mobile-games", "multiplayer-games", "game-engine", "networking", "backend-systems", "server-orchestration", "mobile-hardware", "os-level-systems" ], "domainSpecificKnowledge" : [ "Mobile games", "Multiplayer games", "Game engine", "Networking", "Backend systems", "Server orchestration", "Mobile hardware", "OS-level systems" ], "communicationSkills" : "Technical documentation", "problemSolvingSkills" : "Complex problem-solving", "qualificationsBasic" : "10+ years game development, 2+ shipped multiplayer titles, Unity/Unreal engine loops, Native code interface, Networking backend systems, Matchmaking server orchestration, Optimize games mobile hardware", "qualificationsPreferred" : "C++ experience, Java experience, Objective-C experience, Swift experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who are we? Tripledot Studios is one of the largest independent mobile games companies in the world. We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios. Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others. We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games. Our ambition is to be the most successful games company in the world, and we’re just getting started. The role is working within our studio Ludios: Ludios — from Ludus (Latin for \"play\" or \"game\") and -ios (\"the people of\") — means The Game People. We’re an independent game studio backed by the Tripledot Group, led by Eyal, one of Tripledot’s original founders. At Ludios, we bring together the spirit of a new studio with the legacy and expertise of a global mobile games powerhouse. We develop our own original titles, including Hexago and Marble Match, and we’re currently working on exciting new projects — including games built in collaboration with well-known IPs. If you're passionate about crafting fun, high-quality experiences for millions of players around the world, join us at Ludios. Key Responsibilities: Define and own the technical architecture and roadmap of the game. Lead engineering efforts across gameplay systems, networking, backend, and tools. Oversee backend and server orchestration (matchmaking, scaling, cloud/hybrid infra). Drive performance optimization across a wide range of mobile devices. Ensure smooth Unity–native code integration and effective OS-level interfacing. Setup CI/CD pipelines & engineering best practices, maintain technical excellence. Mentor and guide engineers, providing leadership on complex problem-solving. Collaborate closely with design, art, and production to deliver a polished competitive experience. Required Skills, Knowledge and Expertise: 10+ years of professional experience in game development, with at least 2 shipped multiplayer titles (PC, console, or mobile). Strong experience in Unity/Unreal with deep understanding of engine loops Proven ability to work with native code (C++, Java, Objective-C/Swift) and interface with OS-level systems. Deep knowledge of networking, backend systems, matchmaking, and server orchestration. Track record of optimizing games for mobile hardware (low to high spec). Excellent communication, leadership, and mentoring skills. Working at Tripledot: Hybrid Working 20 days remote working: Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year. Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit. Breakfast & Lunch: Relish daily breakfast and lunch provided in the office to keep you fueled and focused. BPJS HEALTH: Elevate your well-being and peace of mind, ensuring robust health security with seamless enrolment in BPJS Health. BPJS SOCIAL: Secure your employment rights with BPJS Social. Festivity Allowance: Celebrate festive occasions with an additional festive allowance. Private Health Insurance: Stay covered with comprehensive health insurance for you and your loved ones. Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand. Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]", "summaryDescription" : "Associate Technical Director at Tripledot Studios. Skills: Game development, Multiplayer titles, Unity/Unreal, Networking backend. Define technical architecture. Own technical roadmap", "postedDate" : "2026-06-14T03:40:17.189", "createdAt" : "2026-06-14T03:40:17.189", "lastUpdated" : "2026-06-15T04:51:29.958", "ingestTimestamp" : "2026-06-14T03:40:17.189", "mongoId" : "6a2ca53174d8ee00a09b51c9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Engine loops", "OS-level interfacing", "Server orchestration", "Leadership", "Mentoring", "Game development", "Multiplayer titles", "Unity/Unreal", "Networking backend", "Technical architecture", "Roadmap definition", "Performance optimization", "Problem-solving", "Roadmap planning", "Mobile games", "Multiplayer games", "Game engine", "Networking", "Backend systems", "Mobile hardware", "OS-level systems" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 699.67456, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307fd3f292fd229c05e9dd", "title" : "Senior Technical Support Engineer", "company" : "Zscaler", "salary" : { "min" : 170000.0, "max" : 250000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Senior Technical Support Engineer in Wrocław, Poland, adjusted for cybersecurity industry and senior experience level." }, "location" : "Wrocław, POL", "locations" : [ "Wrocław", "POL" ], "timestamp" : "2026-06-16T12:30:05.431", "fingerprint" : "0e67b11846b94b7ce4c4a91e7a100dcb79705c312f97a894cfed47744df92be6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/zscaler/jobs/5159305007", "externalId" : "5159305007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wrocław", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.1263106,16.9781963" } ], "locationText" : "Wrocław, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Technical Support Engineer to join our team. This is an on-site role based in Wroclaw, reporting to the Manager, Technical Support within the Support department. A Senior Technical Support Engineer serves as a high-level technical expert who resolves complex customer issues, ensures the reliability and performance of Zscaler solutions. The role’s overall impact is to strengthen customer trust, reduce downtime, and help customers achieve secure, effective use of Zscaler’s cloud security platform. What you’ll do (Role Expectations) Provide second line phone/email consultation to independently debug complex security/network problems Work with Engineering and assist the customer with testing or troubleshooting Reproduce customer issues to verify problems and provide feedback to Engineering and Operations team Create entries in our technical support online database to document any incident resolution that is not found in our knowledge base Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand. What We’re Looking for (Minimum Qualifications) 1+ years of experience with Networking Network transformation technologies such as MPLS, SD-WAN or WAN Optimization The ability to read packet captures Troubleshooting knowledge, design and implementation experience What Will Make You Stand Out (Preferred Qualifications) A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs A vendor certification such as CCNA or equivalent A detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls #LI-MM8 #LI-HYBRID Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Poland locations. Individual pay placement within this range is determined based on objective, gender-neutral criteria including job-related skills, relevant experience, and education or training. The base salary range listed for this full-time position excludes commission/bonus/equity (if applicable) and benefits. Base Pay Range 115 500 zł—165 000 zł PLN At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.", "summaryDescription" : "Senior Technical Support Engineer at Zscaler", "postedDate" : "2026-06-16T01:18:00.921", "createdAt" : "2026-06-16T01:18:00.921", "lastUpdated" : "2026-06-16T12:30:05.431", "ingestTimestamp" : "2026-06-16T01:18:00.921", "mongoId" : "6a307fd3f292fd229c05e9dd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 694.0488, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cybersecurity", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30511af292fd229cefa5d1", "title" : "Senior Technical Support Analyst", "industry" : "Support", "salary" : { "min" : 1200000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Technical Support Analyst in FinTech in India, adjusted for seniority and onsite work mode." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T11:58:08.009", "fingerprint" : "c20578627dd2bed28a11169cc36a03ad827830bbf3991fdf508404195c2e7055", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/cab1e1d0-2703-41c9-8124-f247a2d844a5/apply", "externalId" : "cab1e1d0-2703-41c9-8124-f247a2d844a5", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Unix, Linux, Bash, Scripting, Software testing", "professionalSkills" : [ "Incident management", "Service reporting", "Service improvement" ], "hardSkillsList" : [ "FIX protocol", "Trading workflows", "Client deployment" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "FIX protocol", "level" : "intermediate" }, { "name" : "Trading workflows", "level" : "intermediate" }, { "name" : "Client deployment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Technical support, FIX protocol, Electronic trading", "majorSkillsList" : [ "Technical support", "FIX protocol", "Electronic trading" ], "coreResponsibilities" : "Provide L2 technical support, Ensure timely incident resolution, Act as escalation point, Lead incident management activities, Maintain knowledge base content, Produce service performance reports, Deliver customer communications, Ensure ITIL process adherence, Identify service improvement opportunities, Contribute to process enhancements, Support customer satisfaction", "teamCollaboration" : "Across customers; With technical teams; With stakeholders; Junior team members", "projectManagementSkills" : [ "Incident management", "Change management", "Request management" ], "domainKnowledge" : "Electronic trading systems; FIX protocol; Trading message workflows; Capital markets; Equities; FX; Financial services", "domainList" : [ "electronic-trading-systems", "fix-protocol", "trading-message-workflows", "capital-markets", "equities", "fx", "financial-services" ], "domainSpecificKnowledge" : [ "Electronic trading systems", "FIX protocol", "Trading message workflows", "Capital markets", "Equities", "FX", "Financial services" ], "toolProficiency" : [ "ServiceNow", "Jira Service Desk" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Service documentation; Technical documentation", "continuousLearning" : "Technical upskilling", "problemSolvingSkills" : "Incident resolution", "specialRequirements" : "US shift working hours", "outcomesObjectives" : "Ensure timely incident resolution; Enhance operational efficiency; Ensure consistent high-quality handling", "qualificationsBasic" : "8+ years technical support, FIX protocol expertise, Capital markets knowledge, Trading solutions experience, ITIL-aligned service management, CRM and ITSM tools proficiency", "qualificationsPreferred" : "Multiple asset classes knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Provide senior-level (L2) technical support for electronic trading systems within defined SLA frameworks, ensuring timely and accurate incident resolution. Act as an escalation point for customers, internal teams, and third-party vendors on complex technical and service-related issues. Lead and coordinate incident management activities, including major incidents, stalled cases, and breached tickets across support tiers. Maintain and improve knowledge base content, service documentation, and support toolsets to enhance operational efficiency. Produce and deliver regular service performance reports, incident updates, and customer communications. Ensure adherence to ITIL-based processes, including incident, change, and request management workflows. Identify opportunities for service improvement and contribute to enhancements in support processes and system reliability. Support customer satisfaction by ensuring consistent, high-quality handling of service requests and issue resolution. Requirements: 8+ years of experience in technical support roles within electronic trading systems or financial services environments. Strong expertise in FIX protocol (4.2–5.0) and in-depth understanding of trading message workflows. Solid knowledge of capital markets, ideally across multiple asset classes such as equities and FX. Hands-on experience configuring, deploying, and supporting trading solutions, including workflow definition and client deployment activities. Strong ITIL-aligned service management experience within structured support environments. Proficiency with CRM and ITSM tools such as ServiceNow, Jira Service Desk, or similar platforms. Technical skills including Unix/Linux (bash), scripting, software testing, and technical documentation. Excellent communication skills with the ability to work across customers, technical teams, and stakeholders. Proven ability to mentor and support junior team members in a collaborative environment. Benefits: Competitive compensation aligned with senior technical support expertise Remote role based in India with structured US shift working hours Exposure to global financial markets and mission-critical trading systems Opportunity to work on FIX-based electronic trading platforms and enterprise-scale systems Strong focus on professional development and technical upskilling Collaborative environment working with global engineering and support teams Structured processes and stable operational framework (ITIL-driven environment) Inclusive workplace with equal opportunity hiring practices. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Analyst. Skills: Technical support, FIX protocol, Electronic trading. Provide L2 technical support. Ensure timely incident resolution", "postedDate" : "2026-06-15T06:33:23.728", "createdAt" : "2026-06-15T06:33:23.728", "lastUpdated" : "2026-06-16T11:58:08.009", "ingestTimestamp" : "2026-06-16T03:22:58.187", "mongoId" : "6a30511af292fd229cefa5d1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "FIX protocol", "Trading workflows", "Client deployment", "Mentoring", "Technical support", "Electronic trading", "Incident management", "Service reporting", "Service improvement", "Change management", "Request management", "Electronic trading systems", "Trading message workflows", "Capital markets", "Equities", "FX", "Financial services", "ServiceNow", "Jira Service Desk" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 693.36584, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5d0", "title" : "Senior Technical Support Analyst", "industry" : "Support", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for Seniority and FinTech industry." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T10:07:54.373", "fingerprint" : "f437fe01acd87ea3d14fb86399df0cd0f7771f58241cacc2f352041c3f1cfcf6", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/08972141-f90c-4d35-a4af-b2da42d47b57/apply", "externalId" : "08972141-f90c-4d35-a4af-b2da42d47b57", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "FIX protocol, Scripting, Unix/Linux, Bash", "professionalSkills" : [ "Stakeholder management", "Service improvement identification", "Process optimization" ], "hardSkillsList" : [ "Technical support", "Incident management", "Knowledge base maintenance", "Service documentation", "Customer service reporting", "Performance metrics", "Change control procedures", "Service management standards", "Customer deployments", "Workflow definition" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Knowledge base maintenance", "level" : "intermediate" }, { "name" : "Service documentation", "level" : "intermediate" }, { "name" : "Customer service reporting", "level" : "intermediate" }, { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Change control procedures", "level" : "intermediate" }, { "name" : "Service management standards", "level" : "intermediate" }, { "name" : "Customer deployments", "level" : "intermediate" }, { "name" : "Workflow definition", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Technical support, FIX protocol, Incident management", "majorSkillsList" : [ "Technical support", "FIX protocol", "Incident management" ], "coreResponsibilities" : "Provide Level 2 technical support, Resolve incidents within SLAs, Act as senior escalation point, Lead incident management activities, Coordinate major incidents, Resolve stalled tickets, Resolve breached tickets, Maintain knowledge base content, Enhance knowledge base content, Maintain service documentation, Enhance service documentation, Maintain operational support tools, Enhance operational support tools, Deliver customer service reporting, Deliver performance metrics, Deliver incident summaries, Ensure adherence to ITSM processes, Ensure adherence to change control, Ensure adherence to service standards, Collaborate with development teams, Collaborate with support teams, Identify service improvements, Drive process optimization, Provide guidance to junior staff, Coach junior support staff, Train junior support staff", "teamCollaboration" : "Cross-functional teams; Internal teams; Third-party vendors; Development teams; Support teams; Client teams", "projectManagementSkills" : [ "Incident management", "Problem management", "Change management" ], "domainKnowledge" : "Electronic trading systems; Financial services applications; FIX protocol versions; Trading message workflows; Equities; FX; Capital markets; Trading systems; Trade lifecycle processes; Financial technology", "domainList" : [ "electronic-trading-systems", "financial-services-applications", "fix-protocol-versions", "trading-message-workflows", "equities", "fx", "capital-markets", "trading-systems", "trade-lifecycle-processes", "financial-technology" ], "domainSpecificKnowledge" : [ "Electronic trading systems", "Financial services applications", "FIX protocol versions", "Trading message workflows", "Equities", "FX", "Capital markets", "Trading systems", "Trade lifecycle processes", "Financial technology" ], "toolProficiency" : [ "ServiceNow", "Jira Service Desk" ], "communicationSkills" : "Customer service reporting; Incident summaries", "documentationSkills" : "Knowledge base content; Service documentation", "continuousLearning" : "Career development opportunities", "problemSolvingSkills" : "Incident resolution; Service improvement identification", "specialRequirements" : "US West Coast working hours", "outcomesObjectives" : "Timely resolution of incidents; Strengthen team capability", "qualificationsBasic" : "8+ years supporting electronic trading platforms, FIX protocol expertise, Capital markets knowledge, Trading systems knowledge, ITIL-based service management experience, Proficiency with support and CRM tools, Scripting skills, Unix/Linux (bash) skills, Basic software testing capabilities", "qualificationsPreferred" : "Mentoring junior engineers", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Provide advanced Level 2 technical support for electronic trading systems, ensuring timely resolution of incidents within SLA frameworks. Act as a senior escalation point for customers, internal teams, and third-party vendors on complex service issues. Lead incident management activities, including coordination of major incidents and resolution of stalled or breached tickets. Maintain and enhance knowledge base content, service documentation, and operational support tools. Deliver customer service reporting, performance metrics, and incident summaries on a regular and ad hoc basis. Ensure adherence to ITSM processes, change control procedures, and service management standards. Collaborate with development and support teams to identify service improvements and drive process optimization. Provide guidance, coaching, and training to junior support staff to strengthen team capability. Requirements: 8+ years of experience supporting electronic trading platforms or financial services applications in a technical support environment. Strong expertise in the FIX protocol (versions 4.2–5.0) and trading message workflows across asset classes such as equities and FX. Solid understanding of capital markets, trading systems, and end-to-end trade lifecycle processes. Experience configuring, deploying, and supporting trading solutions, including workflow definition and client deployments. Strong ITIL-based service management experience, including incident, problem, and change management processes. Proficiency with support and CRM tools such as ServiceNow, Jira Service Desk, or similar platforms. Technical skills including scripting, Unix/Linux (bash), and basic software testing capabilities. Strong communication and stakeholder management skills with the ability to work across technical and non-technical teams. Ability to mentor junior engineers and contribute to team development and knowledge sharing. Benefits: Competitive compensation aligned with senior technical support expertise Remote work setup with structured US West Coast working hours Exposure to advanced electronic trading systems and global capital markets Opportunity to work on mission-critical, high-impact financial technology platforms Collaborative environment working closely with engineering, product, and client teams Career development opportunities in financial technology and trading systems support Structured, process-driven environment with strong emphasis on operational excellence Paid US holidays and standard benefits aligned with employment regulations. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Analyst. Skills: Technical support, FIX protocol, Incident management. Provide Level 2 technical support. Resolve incidents within SLAs", "postedDate" : "2026-06-15T06:32:03.387", "createdAt" : "2026-06-15T06:32:03.387", "lastUpdated" : "2026-06-16T10:07:54.373", "ingestTimestamp" : "2026-06-16T03:22:06.512", "mongoId" : "6a30511af292fd229cefa5d0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Technical support", "Incident management", "Knowledge base maintenance", "Service documentation", "Customer service reporting", "Performance metrics", "Change control procedures", "Service management standards", "Customer deployments", "Workflow definition", "Mentoring", "FIX protocol", "Stakeholder management", "Service improvement identification", "Process optimization", "Problem management", "Change management", "Electronic trading systems", "Financial services applications", "FIX protocol versions", "Trading message workflows", "Equities", "FX", "Capital markets", "Trading systems", "Trade lifecycle processes", "Financial technology", "ServiceNow", "Jira Service Desk" ], "skillCount" : 29, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 692.8614, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cfe1d74d8ee00a0ab2095", "title" : "Associate Technical Consultant", "company" : "Razorpay Software Private Limited", "industry" : "FinTech", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Associate Technical Consultant in FinTech in India, adjusted for company size and industry." }, "location" : "Payments", "locations" : [ "Payments" ], "timestamp" : "2026-06-15T11:32:56.218", "fingerprint" : "1d9bd048f261f0cd0f8164dfc990b96ccd4fc9c16300ff85814c2a58ed6a5cfb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/razorpaysoftwareprivatelimited/jobs/4701920005", "externalId" : "4701920005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "minimumEducation" : "Bachelor's", "technicalSkills" : "HTML, CSS, JS, Angular, Flutter, React Native, Java, C++, Python, Go", "professionalSkills" : [ "Technical support", "Consulting", "Best practices", "Troubleshooting", "Debugging" ], "hardSkillsList" : [ "API knowledge", "Plugin knowledge" ], "hardSkills" : [ { "name" : "API knowledge", "level" : "intermediate" }, { "name" : "Plugin knowledge", "level" : "intermediate" } ], "majorSkills" : "Technical consulting, Payment gateway, API troubleshooting", "majorSkillsList" : [ "Technical consulting", "Payment gateway", "API troubleshooting" ], "coreResponsibilities" : "Address technical queries, Communicate technical issues, Discuss solutions with CXOs, Identify irregularities in functionality, Provide timely resolution, Assist with Level 2/3 support, Report issues or bugs, Capture issues in CRM, Update progress on CRM, Act as advocate for technical queries, Enhance merchant experience, Provide support for technical issues, Resolve extremely complex issues", "teamCollaboration" : "Internal departments; Product teams; Software engineering teams; Sales team", "domainKnowledge" : "Payment gateway domain", "domainList" : [ "payment-gateway-domain" ], "domainSpecificKnowledge" : [ "Payment gateway domain" ], "toolProficiency" : [ "Jira", "FreshDesk" ], "communicationSkills" : "Explain complex information", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "specialRequirements" : "May travel to client sites", "qualificationsBasic" : "B. Tech/M. Tech degree, Internship experience", "qualificationsPreferred" : "Up-to-date technical knowledge, In payment gateway domain, Ability for in-depth understanding, Of multiple products and processes, Good interpersonal skills, Quick decision making", "rawDescription" : "Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia. But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future. The Role: The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them. Roles and Responsibilities: Addressing technical queries on APIs, and Plugins and complete Razorpay product suite. Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams. Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services. Provide timely resolution to merchant's assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills. Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration. Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant. Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages. Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers. May travel to client sites in order to resolve extremely complex customer and integration issues. Mandatory Qualifications: To explain complex information in simple, clear terms to a non-IT personnel. Ability to deal with complex issues and bring it to closure with least dependency. Logical thinker with good analytical and problem-solving skills. Good to have Up-to-date technical knowledge in payment gateway domain. Ability for in-depth understanding of multiple products and processes. Good interpersonal skills coupled with quick decision making while advising the client or Sales team. Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go). B.Tech/M.Tech degree with internship experience Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter", "summaryDescription" : "Associate Technical Consultant at Razorpay Software Private Limited. Skills: Technical consulting, Payment gateway, API troubleshooting. Address technical queries. Communicate technical issues", "postedDate" : "2026-06-14T03:41:02.370", "createdAt" : "2026-06-14T03:41:02.370", "lastUpdated" : "2026-06-15T11:32:56.218", "ingestTimestamp" : "2026-06-14T03:41:02.370", "mongoId" : "6a2cfe1d74d8ee00a0ab2095", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "API knowledge", "Plugin knowledge", "Technical consulting", "Payment gateway", "API troubleshooting", "Technical support", "Consulting", "Best practices", "Troubleshooting", "Debugging", "Payment gateway domain", "Jira", "FreshDesk" ], "skillCount" : 13, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 691.77637, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69f9b8024c40e2acd1113f83", "title" : "IT Support Associate II", "company" : "ASSPL", "industry" : "Operations, IT, Support Engineering, Technical Services, Logistics", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the junior IT Support Associate II role in Bengaluru, India, with 1+ years of experience in the technology industry, adjusted for company size and market data for 2024-2025." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "certifications" : [ "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)" ], "timestamp" : "2026-06-15T02:38:10.318", "fingerprint" : "1ba2cd35f81c6ae8ca1e4e49ac9677c7f4c749234736d3696eb6b526a5fe61f6", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10410953/apply", "externalId" : "ec74fa9f-f1f2-4a8b-bde9-b95ef1a3a915", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "Windows, Mac, Linux, AWS", "professionalSkills" : [ "IT support", "Customer service" ], "hardSkillsList" : [ "Technical problem resolution", "Device maintenance", "RMA management", "Repair process management" ], "hardSkills" : [ { "name" : "Technical problem resolution", "level" : "intermediate" }, { "name" : "Device maintenance", "level" : "intermediate" }, { "name" : "RMA management", "level" : "intermediate" }, { "name" : "Repair process management", "level" : "intermediate" } ], "majorSkills" : "IT support, Technical troubleshooting", "majorSkillsList" : [ "IT support", "Technical troubleshooting" ], "coreResponsibilities" : "Provide technical assistance, Resolve technical problems, Maintain IT equipment, Troubleshoot IT equipment, Manage RMA process, Manage repair process, Support senior engineers, Adhere to safety procedures", "teamCollaboration" : "Operations team; Senior engineers", "domainKnowledge" : "IT Operations; Amazon Operations; Fulfillment sites; Sortation; Logistics; Last Mile", "domainList" : [ "it-operations", "amazon-operations", "fulfillment-sites", "sortation", "logistics", "last-mile" ], "domainSpecificKnowledge" : [ "IT Operations", "Amazon Operations", "Fulfillment sites", "Sortation", "Logistics", "Last Mile" ], "toolProficiency" : [ "Zebra thermal printers", "Thin clients", "PCs", "Scanners", "Handheld terminals" ], "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Rotation shift schedule, Support multiple buildings, Regular travel to sites", "qualificationsBasic" : "1+ years Windows, Mac or Linux OS support, Troubleshoot integrated computer systems, Maintain zebra thermal printers, Troubleshoot thin clients, PCs, scanners, handheld terminals", "qualificationsPreferred" : "CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, Other industry certifications, Experience in dynamic environment, High degree customer service", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About OTS IT Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.OTS IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile... About The Role Ops Tech IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines. The IT Support Engineers position is the first level of support for the operations of the Amazon Sites and becomes the voice and face of the IT department to our customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. Responsibilities include, but are not limited to: Maintenance of IT equipment throughout the Fullfillment sites. Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices. Manage RMA and repair process for all devices under warranty. Support the Senior Engineers in daily projects and activities as directed. All IT Support Engineers positions might be on a rotation shift schedule between days and nights. The position will require supporting of multiple buildings around the area and regular travel to sites with in the state /region. Ensure all safety procedures are adhered to while performing work This position reports directly to the IT manager for the Fullfillment sites. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet... Basic Qualifications: - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Preferred Qualifications: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "IT Support Associate II at ASSPL. Skills: IT support, Technical troubleshooting. Provide technical assistance. Resolve technical problems", "postedDate" : "2026-06-13T07:28:09.151", "createdAt" : "2026-06-13T07:28:09.151", "lastUpdated" : "2026-06-15T02:38:10.318", "ingestTimestamp" : "2026-06-13T07:28:09.151", "mongoId" : "69f9b8024c40e2acd1113f83", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10410953/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Technical problem resolution", "Device maintenance", "RMA management", "Repair process management", "IT support", "Technical troubleshooting", "Customer service", "IT Operations", "Amazon Operations", "Fulfillment sites", "Sortation", "Logistics", "Last Mile", "CompTIA A+", "CompTIA Network+", "Cisco/CCNA", "Linux (Redhat)", "Zebra thermal printers", "Thin clients", "PCs", "Scanners", "Handheld terminals" ], "skillCount" : 22, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 691.68225, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68e6b1d370f0b99d58d666c3", "title" : "Technical Support Engineer", "company" : "ADCI", "industry" : "Operations, IT, Support Engineering, selling partner services", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Technical Support Engineer in E-Commerce in Bengaluru, India, adjusted for experience and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T05:04:51.415", "fingerprint" : "ee0ecc94383f8900429f9aeaca2b3626a97bffbf4a579e469091bc43fe45b7f5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3104370/apply", "externalId" : "4d45fbf7-fc4f-4166-bce1-e9858a51fc72", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "technicalSkills" : "Python, AWS, EC2, S3, Lambda, Terraform, Docker, Kubernetes, Java, Spring Boot, Kafka, Redis, REST, XML, JSON", "professionalSkills" : [ "System design" ], "hardSkillsList" : [ "Software development", "Technical support", "Scripting", "Troubleshooting", "Debugging" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Debugging", "level" : "intermediate" } ], "majorSkills" : "Technical support, Software development, Distributed systems", "majorSkillsList" : [ "Technical support", "Software development", "Distributed systems" ], "coreResponsibilities" : "Develop tools, Develop applications, Develop code improvements, Develop scripts, Resolve operational burden, Interface with product teams, Interface with operations teams, Interface with technical teams, Understand customer systems, Determine path to reduce pain, Drive tools configuration management, Drive configuration management, Manage software product releases, Manage successful deployments, Provide engineering support, Troubleshoot incoming tickets, Troubleshoot platform services, Troubleshoot UI feature, Troubleshoot UI functionality, Troubleshoot content, Support software deployments", "teamCollaboration" : "World-class software team; Support engineers; Product teams; Operations teams; Technical teams", "domainKnowledge" : "Distributed systems; Web services; Web application development", "domainList" : [ "distributed-systems", "web-services", "web-application-development" ], "domainSpecificKnowledge" : [ "Distributed systems", "Web services", "Web application development" ], "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Debugging", "outcomesObjectives" : "Reduce volume of reported issues; Faster resolution times", "qualificationsBasic" : "2+ years software development, 2+ years technical support, Experience scripting modern languages, Experience troubleshooting technical systems, Experience debugging technical systems", "qualificationsPreferred" : "Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Experience troubleshooting hardware RAID, Experience maintaining hardware RAID, Experience troubleshooting software RAID, Experience maintaining software RAID, Experience with REST web services, Experience with XML, Experience with JSON", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Selling on Amazon is one of the fastest growing businesses at Amazon.com, with more than 50% of all items currently sold originating from third-party sellers. Our team's vision is to offer next generation systems that enable Amazon and third-party solutions providers to innovate rapidly for millions of Selling Partners worldwide, helping them automate and scale their Amazon businesses. We develop and operate distributed systems at unprecedented scale to deploy highly configurable product integration workflows. These workflows enable Solution Providers to create, list, and market their offerings while helping Sellers discover, learn about, and consume third-party solutions. You will be a member of a world-class software development team of Software Dev Engineers and Support Engineers who build and operate frameworks that help Solution Providers to create, list and monitor their solution offerings in Amazon Selling Partner Appstore and Service Providers Network leveraged by thousands of Sellers. The team develops, maintains, and scales distributed systems and experiences to support our growing customer base in a fast-paced and collaborative environment. If you love diverse challenges, know how to deliver, and thrive in an exciting, high-visibility environment, we want to talk with you. As a Technical Support Engineer, you will seek resolutions to problems and mitigate risks, always ensuring a Customer Obsessed experience. You will own scaling our systems, eliminating root causes for reported issues, proactively testing and eliminating issues, and building tooling to identify and resolve customer-facing issues. You will contribute to key metrics measuring the health of our systems through reduced volume of reported issues and faster resolution times. Key job responsibilities You will work with other Amazon leaders to share ideas and improve support across the company. You will demonstrate excellent judgment when making decisions. As a technical lead on your team and subject matter expert for one or more services, you will: • Develop tools, applications, code improvements and scripts to resolve operational burden. • Interface with product, operations and technical teams to understand customer-facing systems and determine best path to reduce customer pain points. • Drive tools and configuration management for software product releases and successful deployments. • Provide engineering support for incoming tickets, including extensive troubleshooting and debugging across multiple product lines • Troubleshoot issues related to the platform services, UI feature/functionality and content for various products • Support software deployments in staging and production environments. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Technical Support Engineer at ADCI. Skills: Technical support, Software development, Distributed systems. Develop tools. Develop applications", "postedDate" : "2026-06-13T07:32:05.740", "createdAt" : "2026-06-13T07:32:05.740", "lastUpdated" : "2026-06-15T05:04:51.415", "ingestTimestamp" : "2026-06-13T07:32:05.740", "mongoId" : "68e6b1d370f0b99d58d666c3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3104370/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Software development", "Technical support", "Scripting", "Troubleshooting", "Debugging", "Distributed systems", "System design", "Web services", "Web application development" ], "skillCount" : 9, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 689.8914, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2d8c0474d8ee00a0c2c86a", "title" : "Maintenance/Housekeeping Associate", "company" : "Belk", "industry" : "Retail", "salary" : { "min" : 30000.0, "max" : 40000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Maintenance/Housekeeping Associate in Greenville, United States, adjusted for the retail industry and company size." }, "location" : "Greenville, MS - Greenville Mall Belk", "locations" : [ "Greenville, MS - Greenville Mall Belk", "United States of America" ], "timestamp" : "2026-06-16T00:33:06.986", "fingerprint" : "a0c9599739f767627b071384b94024b4da79f4befdf664a06318f75d211273cb", "source" : "workday", "language" : "en", "applyUrl" : "https://belk.wd1.myworkdayjobs.com/Jobs-Stores/job/Greenville-MS---Greenville-Mall-Belk/Maintenance-Housekeeping-Associate---Full-Time_JR-102166", "externalId" : "JR-102166", "industryFunction" : { }, "locationPoint" : "34.85262,-82.39401", "structuredLocations" : [ { "city" : "Greenville", "state" : "Mississippi", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4111051,-91.0635857" } ], "locationText" : "Greenville, Mississippi, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Demonstrate ownership and initiative, Maintain cleanliness throughout all areas, Dusting, Vacuuming, Sweeping, Cleaning mirrors, Collecting trash, hangers, and sensor tags, Clean restrooms and associate breakroom thoroughly, Sanitizing all surfaces and breakroom appliances, Restocking essential items, Replenish supplies at registers, Organize and replenish cleaning supplies, Support store safety by identifying hazards, Resolve hazards promptly, Replace interior and exterior lights, Leverage training tools, Use resources, Embrace feedback, Stay informed of products, promotions, policies, Contribute to a positive store culture, Build connections with teammates, Share knowledge, Celebrate achievements, Enhance in-store customer experience, Warmly acknowledging customers, Assisting customers, Support the store during peak traffic, Follow asset protection procedures, Follow safety guidelines, Follow security protocols, Support store shortage control, Minimize risk", "teamCollaboration" : "Build connections with teammates; Share knowledge", "communicationSkills" : "Communicate with excellence", "continuousLearning" : "Leverage training tools; Use resources; Embrace feedback; Build knowledge of operational processes; Strengthen performance; Stay informed of products, promotions, policies, and store events", "problemSolvingSkills" : "Identifying hazards; Resolving hazards", "specialRequirements" : "Must regularly move around all store areas, Must bend, reach, stretch for product, Lift, carry, and move at least 40 lbs", "outcomesObjectives" : "Achieving personal goals; Achieving store objectives; Achieving daily priorities; Contribute to store success", "qualificationsBasic" : "Ability to use data and guidance, Ability to take ownership, Comfortable with technology, Available to work flexible schedule, Must regularly move around all store areas, Must bend, reach, stretch for product, Lift, carry, and move at least 40 lbs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Maintenance and Housekeeping Associate drives sales and delivers a positive customer and associate experience by maintaining a clean, safe, and inviting store environment. This role performs daily cleaning activities, maintenance tasks, and supply replenishment. The Maintenance and Housekeeping Associate has high standards for hygiene and an attention for detail. This is an hourly position. **What you will do** * Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities. * Maintain cleanliness throughout all areas of the store by dusting, vacuuming, sweeping, cleaning mirrors, and collecting trash, hangers, and sensor tags. * Clean restrooms and associate breakroom thoroughly, sanitizing all surfaces and breakroom appliances and restocking essential items. * Replenish supplies at registers, including bags, boxes, and tissue paper and remove unnecessary items. Organize and replenish cleaning and maintenance supplies to promote efficiency and ensure ease of access by store team. * Support store safety by identifying hazards, such as spills, icy sidewalks, and broken glass, and resolving promptly. * Replace interior and exterior lights, maintaining a well-lit store environment. * Leverage training tools, use resources, and embrace feedback to build knowledge of operational processes and procedures and strengthen performance. Stay informed of products, promotions, policies, and store events to enhance execution. * Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements. * Enhance in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned. * Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control and minimizing risk. **Skills and Abilities** * Dedication to customer service and a drive to achieve store objectives. * Skills and experience to perform in the role and a commitment to continuously learn. * Ability to use data and guidance to support timely and effective decisions. * Ability to take ownership of assigned tasks and contribute to store success. * Communicate with excellence. * Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems. * Available to work a flexible schedule based on business needs, including nights, weekends, and holidays. * Must regularly move around all store areas and be accessible to customers. * Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.", "summaryDescription" : "Maintenance/Housekeeping Associate at Belk. Demonstrate ownership and initiative. Maintain cleanliness throughout all areas", "postedDate" : "2026-06-13T20:47:50.610", "createdAt" : "2026-06-14T20:47:50.584", "lastUpdated" : "2026-06-16T00:33:06.986", "ingestTimestamp" : "2026-06-14T20:47:50.584", "mongoId" : "6a2d8c0474d8ee00a0c2c86a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://belk.wd1.myworkdayjobs.com/Jobs-Stores/job/Greenville-MS---Greenville-Mall-Belk/Maintenance-Housekeeping-Associate---Full-Time_JR-102166", "salaryAnnualMin" : 30000, "salaryAnnualMax" : 40000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "_score" : 686.09564, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a58f292fd229c03ae79", "title" : "Technical Support Engineer - L1", "company" : "Kaseya", "salary" : { "min" : 950000.0, "max" : 1450000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in Bangalore, India, adjusted for the technology industry and Kaseya's company profile." }, "location" : "IN Bangalore - Tower B", "locations" : [ "IN Bangalore - Tower B" ], "timestamp" : "2026-06-16T09:22:56.294", "fingerprint" : "1e629b85b8bf2cd13e548836b058999c5a5965caa88c41d7d9ace7f072cc28b3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.kaseya.com/careers/jobs/id/5995268004/?gh_jid=5995268004", "externalId" : "5995268004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 4, "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Job Title: Technical Support Expert - L1 Experience Required: 3 – 4 Years Location s Mode: Bengaluru – On-Site Duration: Full-Time Shift: 24/7 Rotational Shifts Availability: Immediate – 45 days Logistics: Two-way transportation, Food, and other benefits provided Company Description: Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on premises. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily, and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com. Job Description To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. Required Skills Excellent knowledge of major operating systems - Windows, macOS C Familiar with the OSI model C experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Basic Windows Administration, including Active Directory C Group Hands-on experience with Patch Management, Application C System performance Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs). Ability to read/write SQL Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and Familiar with Windows firewall concepts, including rule Excellent written and verbal communication Preferred Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Security+ MCP, MCTS, or MCIT CCNA Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.", "summaryDescription" : "Technical Support Engineer - L1 at Kaseya", "postedDate" : "2026-06-16T01:20:53.309", "createdAt" : "2026-06-16T01:20:53.309", "lastUpdated" : "2026-06-16T09:22:56.294", "ingestTimestamp" : "2026-06-16T01:20:53.309", "mongoId" : "6a307a58f292fd229c03ae79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 684.6167, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 61708, "totalPages" : 1235, "hasNext" : true, "hasPrevious" : false } }

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