{ "count" : 35339, "data" : [ { "id" : "6a3051b1f292fd229cf049ec", "title" : "Customer Operations Executive (French, Spanish or Polish speaking)", "company" : "Liberis", "industry" : "FinTech", "salary" : { "min" : 30000.0, "max" : 38000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the UK market baseline for an entry-level Customer Operations Executive in the FinTech industry in London, with adjustments for company size and specific language requirements." }, "location" : "London W6 9DL, United Kingdom", "locations" : [ "London W6 9DL", "United Kingdom" ], "timestamp" : "2026-06-16T08:01:01.167", "fingerprint" : "e811f395cc81f8368070fc18132deedac5315353a28878d8100d6901f22b9f54", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/liberis/jobs/7653620", "externalId" : "7653620", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Be main point of contact for merchants, Own customer queries end-to-end, Investigate payment-related issues, Resolve payment-related issues, Work closely with Sales, Work closely with Underwriting, Work closely with other teams, Share customer feedback", "teamCollaboration" : "Sales team; Underwriting team; Other teams", "domainKnowledge" : "FinTech; Payments", "domainList" : [ "fintech", "payments" ], "domainSpecificKnowledge" : [ "FinTech", "Payments" ], "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "Fluent English, Fluent French, Spanish or Polish, Communication skills, Problem-solving skills, Interest in fintech or financial services, Organised, Adaptable, Eager to learn", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. The role Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support and play a key role in scaling our business across the UK & Europe. We’re looking for a bilingual (English & French, Spanish or Polish) Customer Operations Executive to join our growing London team. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business. What you'll do Be the main point of contact for our merchants across the UK & Europe Own customer queries end-to-end via phone, email and live chat Investigate and resolve payment-related issues Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience Share customer feedback to help improve our product and processes What we are looking for Fluent English & one other language, either French, Spanish or Polish Strong communication and problem-solving skills Interest in fintech or financial services Organised, adaptable and eager to learn What happens next? Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis! Our hybrid approach Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office. #LI-CG1", "summaryDescription" : "Customer Operations Executive (French, Spanish or Polish speaking) at Liberis. Be main point of contact for merchants. Own customer queries end-to-end", "postedDate" : "2026-06-15T23:17:26.852", "createdAt" : "2026-06-15T23:17:26.852", "lastUpdated" : "2026-06-16T08:01:01.167", "ingestTimestamp" : "2026-06-15T23:17:26.852", "mongoId" : "6a3051b1f292fd229cf049ec", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "FinTech", "Payments" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5dea74d8ee00a08df824", "title" : "Polish Speaking Customer Support Jobs - Paid Relocation To Sofia", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 30000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer support in Eastern Europe, adjusted for remote work and Polish language skills." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T00:57:45.326", "fingerprint" : "a9adb30d11d4315ba00fef494cd99f4502e24f1e9eb737e637c4682282bb3060", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/F35737E0C4/apply", "externalId" : "F35737E0C4", "industryFunction" : { }, "locationPoint" : "45.9432,24.9668", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "softSkillsList" : [ "Problem-solving", "Interpersonal skills" ], "softSkills" : [ { "name" : "Problem-solving" }, { "name" : "Interpersonal skills" } ], "majorSkills" : "Customer support", "majorSkillsList" : [ "Customer support" ], "coreResponsibilities" : "Deliver excellent customer support, Respond effectively to customer inquiries, Resolve complaints, Troubleshoot problems, Maintain accurate records, Collaborate with teams, Improve customer service processes, Stay updated on product knowledge, Stay updated on company policies", "teamCollaboration" : "Collaborate with teams", "problemSolvingSkills" : "Problem-solving; Troubleshoot problems", "specialRequirements" : "Willingness to relocate to Sofia", "outcomesObjectives" : "Ensure customer satisfaction; Ensure a positive customer experience", "qualificationsBasic" : "Fluent in Polish, Experience in customer service", "qualificationsPreferred" : "Proficiency in English, Familiarity with customer support software", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy MD is pleased to offer exciting opportunities for Polish Speaking Customer Support Representatives with paid relocation to Sofia. This role is perfect for individuals fluent in Polish who are eager to advance their careers in customer support while experiencing life in a vibrant city. As a customer support representative, you will be responsible for providing exceptional assistance to our Polish-speaking clients, ensuring their satisfaction and resolving any issues promptly and professionally. ### Key Responsibilities * Deliver excellent customer support to Polish-speaking customers through phone, email, and chat channels. * Respond effectively to customer inquiries about products, services, and account issues. * Resolve complaints and troubleshoot problems to ensure a positive customer experience. * Maintain detailed and accurate records of all customer interactions. * Collaborate with teams to improve customer service processes and protocols. * Stay updated on product knowledge and company policies. **Requirements** * Fluent in Polish (both written and spoken); proficiency in English is a plus. * Experience in customer service or support roles is preferred. * Strong communication, problem-solving, and interpersonal skills. * Ability to multitask and work efficiently in a fast-paced environment. * Willingness to relocate to Sofia with paid relocation support offered. * Familiarity with customer support software is advantageous. * Positive attitude, adaptability, and eagerness to learn. **Benefits** * Competitive Monthly Salary * Relocation Package * Fully Paid Training * Health Insurance * And Much More...", "summaryDescription" : "Polish Speaking Customer Support Jobs - Paid Relocation To Sofia at Mercier Consultancy Group. Skills: Customer support. Deliver excellent customer support. Respond effectively to customer inquiries", "postedDate" : "2026-05-21T00:00:00.000", "createdAt" : "2026-06-12T22:32:31.374", "lastUpdated" : "2026-06-15T00:57:45.326", "ingestTimestamp" : "2026-06-12T22:32:31.374", "mongoId" : "6a2c5dea74d8ee00a08df824", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/F35737E0C4", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Problem-solving", "Interpersonal skills", "Customer support" ], "skillCount" : 3, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 25, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5dea74d8ee00a08df823", "title" : "Polish Speaking Customer Support Jobs - Paid Relocation To Sofia", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 35000.0, "max" : 55000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer support in Eastern Europe, adjusted for remote work and Polish language skills." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-14T23:56:58.228", "fingerprint" : "cfdd3c45dcac76afee2cf6fd9c9c02e8021f18ef9377c5f5ec191bea19f15232", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/AF36C9B5E5/apply", "externalId" : "AF36C9B5E5", "industryFunction" : { }, "locationPoint" : "35.1264,33.4299", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Deliver customer support, Handle inquiries, Resolve customer issues, Maintain customer interaction records, Collaborate with internal teams, Stay informed about products", "teamCollaboration" : "Internal teams", "specialRequirements" : "Relocate to Sofia", "outcomesObjectives" : "Maintain high satisfaction levels", "qualificationsBasic" : "Fluency in Polish, English proficiency", "qualificationsPreferred" : "Experience in customer service, Familiarity with customer support software", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy is delighted to offer Polish Speaking Customer Support positions with paid relocation to Sofia. If you are fluent in Polish and eager to advance your career in customer service, this is a fantastic opportunity to join a dynamic team while enjoying the benefits of relocating to an exciting city. In this role, you will provide exceptional support to Polish-speaking clients, ensuring their needs are met with professionalism and care. ### Key Responsibilities * Deliver outstanding customer support to Polish-speaking customers via phone, email, and chat. * Handle inquiries related to products and services, offering accurate and helpful information. * Efficiently resolve customer issues and complaints to maintain high satisfaction levels. * Maintain detailed records of customer interactions and feedback. * Collaborate with internal teams to improve the customer experience. * Stay informed about company products, services, and policies to provide knowledgeable assistance. **Requirements** * Fluency in Polish (both written and spoken); English proficiency is advantageous. * Experience in customer service or related roles is preferred. * Strong communication and problem-solving skills. * Ability to adapt to a fast-paced work environment and manage multiple tasks simultaneously. * Willingness to relocate to Sofia with paid relocation assistance provided. * Positive attitude and eagerness to learn and develop professionally. * Familiarity with customer support software is a plus. **Benefits** * Competitive Monthly Salary * Relocation Package * Fully Paid Training * Health Insurance * And Much More...", "summaryDescription" : "Polish Speaking Customer Support Jobs - Paid Relocation To Sofia at Mercier Consultancy Group. Deliver customer support. Handle inquiries", "postedDate" : "2026-05-21T00:00:00.000", "createdAt" : "2026-06-12T22:40:46.062", "lastUpdated" : "2026-06-14T23:56:58.228", "ingestTimestamp" : "2026-06-12T22:40:46.062", "mongoId" : "6a2c5dea74d8ee00a08df823", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/AF36C9B5E5", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "daysOld" : 24, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a3056bff292fd229cf2de0a", "title" : "Superintendent, Public Jobs", "company" : "Muller, Inc.", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Superintendent in the Construction industry in Richmond, United States, adjusted for company size and local market conditions." }, "location" : "Reston, Virginia, United States", "locations" : [ "Reston", "Virginia", "United States" ], "timestamp" : "2026-06-16T08:49:18.163", "fingerprint" : "0d12803e2109473d3d2dc7d096d634297b3bdb9d1ce143aba60065ba46600444", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/mullerinc/jobs/7773361003", "externalId" : "7773361003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Richmond", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.5385087,-77.4342800" } ], "locationText" : "Richmond, Virginia, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "rawDescription" : "Title: Superintendent, Public Jobs Type: Full Time, Exempt Location: 100% Field –Richmond, VA Reports to: Director, Utilities We are seeking an experienced Construction Superintendent to lead day-to-day field operations on civil construction projects across the DMV as far south as Richmond, VA.This role is responsible for driving execution in the field, managing crews, subcontractors, schedules, safety, and quality to ensure projects are delivered on time and to specification. The ideal candidate is a hands-on field leader with strong sitework or heavy civil experience, a proven track record of managing complex projects, and the ability to enforce standards while maintaining productivity and safety. This is a critical leadership role for someone who thrives in fast-paced environments and takes ownership of field performance from start to finish. Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Responsibilities: Project Execution & Field Leadership Manage all daily construction operations on assigned projects. Develop and execute project work plans, sequencing, and logistics. Coordinate labor, equipment, and materials to meet project schedules. Lead field crews and subcontractors to achieve productivity targets. Interpret plans, specifications, and contract documents to ensure proper execution. Safety Management Champion a safety-first culture and ensure compliance with all OSHA and company safety standards. Conduct daily safety meetings, job hazard analyses (JHAs), and site inspections. Identify risks proactively and implement corrective actions immediately. Ensure all personnel and subcontractors adhere to safety requirements. Scheduling & Productivity Collaborate with Project Managers to develop and maintain project schedules. Monitor progress and adjust resources to maintain or improve schedule performance. Identify and mitigate delays, conflicts, or constraints in real time. Quality Assurance & Compliance Ensure all work meets project specifications, quality standards, and regulatory requirements. Coordinate inspections with owners, agencies, and third-party inspectors. Maintain accurate field documentation including daily reports, logs, and photos. Oversee testing and quality control processes (e.g., compaction, concrete, asphalt). Subcontractor & Vendor Management Coordinate and supervise subcontractors to ensure alignment with project expectations. Enforce contract scope, schedule, and quality standards. Maintain strong working relationships with vendors and suppliers. Client Coordination Serve as the primary field point of contact for owners, engineers, and public agencies. Participate in progress meetings and represent field operations professionally. Support public relations efforts on projects impacting traffic or communities. Cost Awareness Work closely with the Project Manager to manage labor, equipment, and production costs. Identify opportunities to improve efficiency and reduce waste. Assist with tracking quantities and production rates. Required Qualifications: Strong knowledge of heavy civil construction methods, sequencing, and logistics. Proficiency in cost control systems and construction management software. Deep understanding of public contracts, specifications, and compliance requirement Experience working on public contracts (1-3 years) Experience with creating/managing schedules (1-3 years) Ability to lead multiple complex projects simultaneously Compensation: Competitive Salary + Yearly Bonus Paid Holidays and Vacation Health, Vision, and Dental Insurance plus additional voluntary plans 401K with company match Company phone, computer, Take Home Company Vehicle Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit", "summaryDescription" : "Superintendent, Public Jobs at Muller, Inc.", "postedDate" : "2026-06-15T23:20:53.521", "createdAt" : "2026-06-15T23:20:53.521", "lastUpdated" : "2026-06-16T08:49:18.163", "ingestTimestamp" : "2026-06-15T23:20:53.521", "mongoId" : "6a3056bff292fd229cf2de0a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Construction", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3056bff292fd229cf2de0b", "title" : "Superintendent, Public Jobs", "company" : "Muller, Inc.", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Public Jobs Superintendent in Richmond, United States, adjusted for the construction industry and company size." }, "location" : "Reston, Virginia, United States", "locations" : [ "Reston", "Virginia", "United States" ], "timestamp" : "2026-06-16T06:55:30.396", "fingerprint" : "c62dafbf4606b215404474b399bb7ca44133b8b376e382b3ab080faf9cf325c8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/mullerinc/jobs/7773360003", "externalId" : "7773360003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Richmond", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.5385087,-77.4342800" } ], "locationText" : "Richmond, Virginia, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "rawDescription" : "Title: Superintendent, Public Jobs Type: Full Time, Exempt Location: 100% Field –Richmond, VA Reports to: Director, Utilities We are seeking an experienced Construction Superintendent to lead day-to-day field operations on civil construction projects across the DMV as far south as Richmond, VA.This role is responsible for driving execution in the field, managing crews, subcontractors, schedules, safety, and quality to ensure projects are delivered on time and to specification. The ideal candidate is a hands-on field leader with strong sitework or heavy civil experience, a proven track record of managing complex projects, and the ability to enforce standards while maintaining productivity and safety. This is a critical leadership role for someone who thrives in fast-paced environments and takes ownership of field performance from start to finish. Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Responsibilities: Project Execution & Field Leadership Manage all daily construction operations on assigned projects. Develop and execute project work plans, sequencing, and logistics. Coordinate labor, equipment, and materials to meet project schedules. Lead field crews and subcontractors to achieve productivity targets. 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Deep understanding of public contracts, specifications, and compliance requirement Experience working on public contracts (1-3 years) Experience with creating/managing schedules (1-3 years) Ability to lead multiple complex projects simultaneously Compensation: Competitive Salary + Yearly Bonus Paid Holidays and Vacation Health, Vision, and Dental Insurance plus additional voluntary plans 401K with company match Company phone, computer, Take Home Company Vehicle Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit", "summaryDescription" : "Superintendent, Public Jobs at Muller, Inc.", "postedDate" : "2026-06-15T23:18:01.122", "createdAt" : "2026-06-15T23:18:01.122", "lastUpdated" : "2026-06-16T06:55:30.396", "ingestTimestamp" : "2026-06-15T23:18:01.122", "mongoId" : "6a3056bff292fd229cf2de0b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Construction", "llmIndustryConfidence" : 0.95 }, { "id" : "69d5e4962beec4dd3d931971", "title" : "Customer support (French speaking)", "company" : "Amazon Kuiper Services Europe SARL, Irish Branch", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-seniority customer support role in Cork, Ireland, adjusted for the technology industry." }, "location" : "Cork, IRL", "locations" : [ "Cork, IRL" ], "timestamp" : "2026-06-15T03:16:44.762", "fingerprint" : "6203533224aaee829fc471dcbd57415432c95f181e7977b48946ad7c3189498d", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385206/apply", "externalId" : "e6732fbd-f2b7-43d4-835c-66c0d02ea6f5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cork", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8985136,-8.4726423" } ], "locationText" : "Cork, Ireland", "employmentType" : "FULL_TIME", "technicalSkills" : "Internet technologies, Network connectivity", "professionalSkills" : [ "Customer account security", "Technical support" ], "hardSkillsList" : [ "Technical assessment" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Technical assessment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Customer support, Technical troubleshooting", "majorSkillsList" : [ "Customer support", "Technical troubleshooting" ], "coreResponsibilities" : "Receive and manage customer escalations, Deliver timely and effective resolutions, Offer detailed technical support, Communicate professionally, Collaborate with other customer support teams, Resolve complex issues, Document steps and resolutions, Identify trends in customer issues, Propose improvements to support processes, Help create knowledge base articles, Help create team documentation, Stay current on new Amazon Leo products and, Engage with customers, Troubleshoot intricate technical issues, Collaborate with leadership, Collaborate with cross-functional teams, Ensure seamless service delivery", "teamCollaboration" : "Cross-functional teams; Other customer support teams", "domainKnowledge" : "Global broadband access; Satellite constellations; LEO satellites; Digital divide; Internet service; Network connectivity", "domainList" : [ "global-broadband-access", "satellite-constellations", "leo-satellites", "digital-divide", "internet-service", "network-connectivity" ], "domainSpecificKnowledge" : [ "Global broadband access", "Satellite constellations", "LEO satellites", "Digital divide", "Internet service", "Network connectivity" ], "communicationSkills" : "Professional communication; Clear communication", "documentationSkills" : "Document technical issues; Document resolutions", "continuousLearning" : "Learning new technologies", "problemSolvingSkills" : "Problem-solvers; Troubleshoot intricate technical issues", "specialRequirements" : "Work all shift patterns, Export control screenings, Obtaining export licenses", "qualificationsBasic" : "High school diploma or equivalent, French and English language skills (C1+), Experience resolving technical issues related to internet service, network connectivity, or end customer equipment, Understanding of internet technologies, Ability to convey insights from complex analyses, Ability to clearly document technical issues and associated solutions, Availability to work flexible schedule/shift", "qualificationsPreferred" : "Experience in direct to consumer or business ISP and/or Satellite technical support, Ability to document technical customer issues in notes that are easily understood by other users, Technical curiosity and enthusiasm for learning new technologies, Proven success working in a fast-paced support environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in French and English. Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns. This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations. Key job responsibilities • Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels. • Offer detailed technical support with clear and professional communication • Collaborate with other customer support teams to resolve complex issues • Document steps and resolutions in a clear, easy-to-follow format • Identify trends in customer issues and propose improvements to support processes • Help create knowledge base articles and team documentation • Stay current on new Amazon Leo products and features A day in the life As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow. About the team Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. Basic Qualifications: - High school diploma or equivalent - Strong French and English language skills (C1+) - Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment. - Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment - Excellent communication skills and ability to convey insights from complex analyses to internal and end customers - Ability to clearly document technical issues and associated solutions - Availability to work flexible schedule/shift, including weekends, nights, and/or holidays Preferred Qualifications: - Experience in direct to consumer or business ISP and/or Satellite technical support - A drive to dig into the details of systems and processes to solve customer technical problems - Ability to document technical customer issues in notes that are easily understood by other users - Technical curiosity and enthusiasm for learning new technologies and helping customers succeed - Proven success working in a fast-paced support environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer support (French speaking) at Amazon Kuiper Services Europe SARL, Irish Branch. Skills: Customer support, Technical troubleshooting. Receive and manage customer escalations. Deliver timely and effective resolutions", "postedDate" : "2026-06-13T10:18:36.868", "createdAt" : "2026-06-13T10:18:36.868", "lastUpdated" : "2026-06-15T03:16:44.762", "ingestTimestamp" : "2026-06-13T10:18:36.868", "mongoId" : "69d5e4962beec4dd3d931971", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385206/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical assessment", "Critical thinking", "Customer support", "Technical troubleshooting", "Customer account security", "Technical support", "Global broadband access", "Satellite constellations", "LEO satellites", "Digital divide", "Internet service", "Network connectivity" ], "skillCount" : 12, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "69e104382beec4dd3def1965", "title" : "Customer support (German speaking)", "company" : "Amazon Kuiper Services Europe SARL, Irish Branch", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support role in Cork, Ireland, adjusted for the Technology industry." }, "location" : "Cork, IRL", "locations" : [ "Cork, IRL" ], "timestamp" : "2026-06-14T23:50:40.985", "fingerprint" : "af48a57ec30ca0f037a4e76a03415a2e310210eb780293933a0250dd9851feed", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385982/apply", "externalId" : "abccb073-1f82-4b8f-af19-7de78cf971cf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cork", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8985136,-8.4726423" } ], "locationText" : "Cork, Ireland", "employmentType" : "FULL_TIME", "technicalSkills" : "Internet technologies, Windows, Microsoft Office", "professionalSkills" : [ "Customer account security", "Technical support", "Customer service" ], "hardSkillsList" : [ "Technical troubleshooting", "Documentation" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Customer support, Technical support, Problem-solving", "majorSkillsList" : [ "Customer support", "Technical support", "Problem-solving" ], "coreResponsibilities" : "Receive and manage customer escalations, Deliver timely and effective resolutions, Offer detailed technical support, Communicate professionally, Collaborate with other customer support teams, Resolve complex issues, Document steps and resolutions, Identify trends in customer issues, Propose improvements to support processes, Help create knowledge base articles, Help create team documentation, Stay current on new Amazon Leo products, Stay current on new Amazon Leo features, Engage with customers, Troubleshoot intricate technical issues, Collaborate with leadership, Collaborate with cross-functional teams", "teamCollaboration" : "Customer support teams; Leadership; Cross-functional teams", "domainKnowledge" : "Internet service; Network connectivity; End customer equipment; Global broadband access; LEO satellites", "domainList" : [ "internet-service", "network-connectivity", "end-customer-equipment", "global-broadband-access", "leo-satellites" ], "domainSpecificKnowledge" : [ "Internet service", "Network connectivity", "End customer equipment", "Global broadband access", "LEO satellites" ], "toolProficiency" : [ "Windows", "Microsoft Office" ], "communicationSkills" : "Professional communication; Clear communication; Convey insights", "documentationSkills" : "Document technical issues; Document solutions; Document steps; Document resolutions", "continuousLearning" : "Stay current on new products; Stay current on new features", "problemSolvingSkills" : "Problem-solvers; Troubleshoot intricate technical issues", "specialRequirements" : "Work all shift patterns, Export control screenings, Obtain export licenses", "qualificationsBasic" : "High school diploma or equivalent, German and English language skills (C1+), Experience resolving technical issues, Understanding of internet technologies, Complete technical assessment, Excellent communication skills, Convey insights from complex analyses, Clearly document technical issues, Availability to work flexible schedule/shift, Proficiency with Windows, Proficiency with Microsoft Office applications", "qualificationsPreferred" : "Experience in ISP technical support, Experience in Satellite technical support, Document technical customer issues in notes, Technical curiosity, Enthusiasm for learning new technologies, Helping customers succeed, Proven success in fast-paced support environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English. Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns. This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations. Key job responsibilities • Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels. • Offer detailed technical support with clear and professional communication • Collaborate with other customer support teams to resolve complex issues • Document steps and resolutions in a clear, easy-to-follow format • Identify trends in customer issues and propose improvements to support processes • Help create knowledge base articles and team documentation • Stay current on new Amazon Leo products and features A day in the life As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow. About the team Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. Basic Qualifications: - High school diploma or equivalent - Strong German and English language skills (C1+) - Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment. - Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment - Excellent communication skills and ability to convey insights from complex analyses to internal and end customers - Ability to clearly document technical issues and associated solutions - Availability to work flexible schedule/shift, including weekends, nights, and/or holidays - Proficiency with Windows and Microsoft Office applications Preferred Qualifications: - Experience in direct to consumer or business ISP and/or Satellite technical support - A drive to dig into the details of systems and processes to solve customer technical problems - Ability to document technical customer issues in notes that are easily understood by other users - Technical curiosity and enthusiasm for learning new technologies and helping customers succeed - Proven success working in a fast-paced support environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer support (German speaking) at Amazon Kuiper Services Europe SARL, Irish Branch. Skills: Customer support, Technical support, Problem-solving. Receive and manage customer escalations. Deliver timely and effective resolutions", "postedDate" : "2026-06-13T02:53:18.800", "createdAt" : "2026-06-13T02:53:18.800", "lastUpdated" : "2026-06-14T23:50:40.985", "ingestTimestamp" : "2026-06-13T02:53:18.800", "mongoId" : "69e104382beec4dd3def1965", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385982/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical troubleshooting", "Documentation", "Critical thinking", "Customer support", "Technical support", "Problem-solving", "Customer account security", "Customer service", "Internet service", "Network connectivity", "End customer equipment", "Global broadband access", "LEO satellites", "Windows", "Microsoft Office" ], "skillCount" : 15, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a3055e3f292fd229cf22b09", "title" : "Customer Support Lead", "company" : "Roger", "industry" : "Post-Sales", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco Office", "locations" : [ "San Francisco Office" ], "timestamp" : "2026-06-16T09:06:15.611", "fingerprint" : "eb0ef1a5735f91d8fe3da915fceee14ff01a68d830919f6feaa673c611271121", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/rogerhealthcare/bd14c847-3629-449d-a58b-20e90a97770c/application", "externalId" : "bd14c847-3629-449d-a58b-20e90a97770c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk", "professionalSkills" : [ "Process improvement", "Workflow optimization", "Data analysis" ], "hardSkillsList" : [ "SLA management", "Response time tracking", "Resolution time tracking" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Response time tracking", "level" : "intermediate" }, { "name" : "Resolution time tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support leadership, Process optimization, Self-serve infrastructure", "majorSkillsList" : [ "Customer support leadership", "Process optimization", "Self-serve infrastructure" ], "coreResponsibilities" : "Lead and grow the team, Manage customer support representatives, Own hiring, training, and onboarding, Own SLAs, Keep response times best-in-class, Keep resolution times best-in-class, Ensure team operates efficiently, Design support processes, Improve support workflows, Improve support tooling, Create automations, Analyze support query reduction opportunities, Surface trends to product team, Surface trends to customer success team, Develop self-serve layer, Develop help center, Develop documentation, Develop in-product guidance, Text customers daily, Call customers daily, Lead by example", "teamCollaboration" : "Product team; Customer success teams", "domainKnowledge" : "Home health; B2B SaaS", "domainList" : [ "home-health", "b2b-saas" ], "domainSpecificKnowledge" : [ "Home health", "B2B SaaS" ], "toolProficiency" : [ "Zendesk" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Help center development; Documentation development", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Keep service exceptionally fast; Reduce support volume; Improve the product; Build self-serve infrastructure", "qualificationsBasic" : "5+ years customer support or CX, 1-2 years leading a team, Experience at fast-growing startup", "qualificationsPreferred" : "Familiarity with healthcare, Experience building self-serve support infrastructure", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT ROGER Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started. In an industry full of legacy players and clunky software, we win on service. Clinicians love us because when they need help, we are fast, sharp, and human. That reputation is one of our biggest competitive advantages, and this role exists to protect and scale it. WHY THIS ROLE EXISTS This isn't a \"manage the queue\" position. You'll be equal parts people leader, operator, and analyst: leading the team day to day while constantly asking where the biggest opportunities are to reduce support volume, improve the product, and build self-serve infrastructure that lets clinicians solve problems on their own. This is a high-ownership role with real impact. As Roger scales, you'll have the opportunity to grow the team and grow into a broader customer experience leadership role. WHAT YOU'LL DO - Lead and grow the team. Manage, coach, and develop a team of customer support representatives. Own hiring, training, and onboarding as the team scales. - Keep service exceptionally fast. Own SLAs and keep response and resolution times best-in-class. Ensure the team operates as efficiently as possible without sacrificing quality. - Build the support engine. Design and continuously improve processes, workflows, and tooling in Zendesk. Create automations that remove repetitive work and speed up resolution. - Turn support into insight. Constantly analyze where the biggest opportunities are to reduce support queries, surfacing trends to the product and customer success teams to drive fixes at the root. - Build self-serve infrastructure. Develop a robust self-serve layer (help center, documentation, in-product guidance) so clinicians can solve more on their own. - Stay close to clinicians. Be comfortable texting and calling customers daily. Lead by example on what great, human support looks like. WHAT WE'RE LOOKING FOR - 5+ years in customer support or customer experience at a B2B SaaS company, with at least 1-2 years leading a team. - Experience at a fast-growing startup, ideally seed to Series B. - Highly analytical. You set up processes, track everything, and let the numbers guide where you focus. - Deep familiarity with Zendesk and a genuine excitement for building automations. - Exceptional written and verbal communication. You're comfortable on the phone, over text, and in writing every day. - A bias toward getting ahead of problems rather than just clearing the queue. - High ownership mentality and comfort operating in ambiguity. NICE TO HAVE - Familiarity with healthcare or home health. - Experience building self-serve support infrastructure from the ground up. Why Join Us? \uD83C\uDFE5 Platinum health, dental, and vision insurance \uD83C\uDFD6️ Flexible PTO \uD83D\uDE80 Unmatched career growth opportunity in customer experience \uD83D\uDC69‍⚕️ Make a tangible difference in the lives of clinicians and patients \uD83E\uDDE0 Work on a mission that matters, backed by AI innovation and top-tier investors Make a Real Difference - Hear from our Users: “If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!” - G.M. from San Francisco, Registered Nurse “Roger AI saves me hours per day. I can easily focus on my patients now too.” - J.L. from Tucson, Registered Nurse “Being a single mom is tough, but with Roger I can take the time to go to my daughter’s soccer game and also pursue further education.” - T.M. from Dallas, Licensed Vocational Nurse", "summaryDescription" : "Customer Support Lead at Roger. Skills: Customer support leadership, Process optimization, Self-serve infrastructure. Lead and grow the team. Manage customer support representatives", "createdAt" : "2026-06-16T00:31:52.351", "lastUpdated" : "2026-06-16T09:06:15.611", "ingestTimestamp" : "2026-06-16T00:31:52.351", "mongoId" : "6a3055e3f292fd229cf22b09", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "SLA management", "Response time tracking", "Resolution time tracking", "Leadership", "Customer support leadership", "Process optimization", "Self-serve infrastructure", "Process improvement", "Workflow optimization", "Data analysis", "Home health", "B2B SaaS", "Zendesk" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305612f292fd229cf24a5f", "title" : "Customer Support Manager", "company" : "LoveStream", "industry" : "LoveStream.io", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Customer Support Manager in Charlotte, NC, adjusted for manager seniority and the technology industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:26:56.912", "fingerprint" : "3830fe79a76d3c83eb8448509a36c859900ead43bcc0c451f2707d509c1279b2", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/The%20Job%20Sauce/c74a683a-4577-408e-a1f2-627f7d147358/application", "externalId" : "c74a683a-4577-408e-a1f2-627f7d147358", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "remote", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "Software troubleshooting, Platform troubleshooting", "professionalSkills" : [ "Customer support operations", "Support operations", "Team leadership", "Process improvement", "Technical troubleshooting" ], "hardSkillsList" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Customer experience", "level" : "intermediate" }, { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Process creation", "level" : "intermediate" }, { "name" : "SOP creation", "level" : "intermediate" }, { "name" : "Training material creation", "level" : "intermediate" }, { "name" : "Bug documentation", "level" : "intermediate" }, { "name" : "Trend documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support, Team management, Process improvement, Technical troubleshooting", "majorSkillsList" : [ "Customer support", "Team management", "Process improvement", "Technical troubleshooting" ], "coreResponsibilities" : "Act as escalation point, Handle customer inquiries, Ensure high-quality customer experience, Lead customer support team, Schedule customer support team, Support customer support team, Assist with hiring, Assist with onboarding, Assist with training, Conduct coaching, Provide performance feedback, Create documentation, Create SOPs, Create training materials, Identify recurring issues, Recommend solutions, Improve workflows, Improve support processes, Improve internal communication, Partner with leadership, Partner with operations, Partner with product teams, Surface customer feedback, Build scalable support organization, Diagnose product issues, Resolve product issues, Troubleshoot issues during live events, Become subject matter expert, Document bugs, Document trends, Document customer pain points, Collaborate to investigate problems, Collaborate to solve problems", "teamCollaboration" : "Cross-functional teams; Leadership collaboration; Operations collaboration; Product team collaboration", "domainKnowledge" : "Events technology; SaaS; Hospitality; Operations-heavy environments", "domainList" : [ "events-technology", "saas", "hospitality", "operations-heavy-environments" ], "domainSpecificKnowledge" : [ "Events technology", "SaaS", "Hospitality", "Operations-heavy environments" ], "toolProficiency" : [ "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "communicationSkills" : "Verbal communication; Written communication; Customer calls", "documentationSkills" : "Create documentation; Create SOPs; Create training materials; Document bugs; Document trends; Document customer pain points", "problemSolvingSkills" : "Technical troubleshooting; Problem solving", "qualificationsBasic" : "2+ years customer support, 2+ years customer experience, Experience managing support team members, Experience mentoring support team members, Technical aptitude, Troubleshoot software issues, Troubleshoot platform issues, Experience in fast-paced environment, Experience in high-growth environment", "qualificationsPreferred" : "Experience managing distributed teams, Experience managing part-time teams, Experience building support processes from scratch, Familiarity with reporting, Familiarity with KPIs, Familiarity with support metrics", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "[https://app.ashbyhq.com/api/images/user-content/4b455c66-1bf5-4766-98dc-89e199bd868f/41e0a49b-7c93-4689-a5d4-1a253359a00e/Screenshot%202026-06-15%20at%203.39.24%E2%80%AFPM.png] Location: Charlotte, NC (Remote) Type: Full-time Benefits: Health, dental, vision insurance, stock options About LoveStream LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. What started in weddings and hospitality has rapidly expanded into corporate events, brand activations, and enterprise experiences for some of the world’s biggest companies. About The Role We're looking for a highly organized, technically savvy Customer Support Manager to own day-to-day customer support operations while helping us scale our processes, team, and customer experience. This role sits at the intersection of customer success, support operations, and team leadership. You'll serve as the primary escalation point for customer issues, manage a distributed team of part-time support representatives, and work cross-functionally to ensure our customers receive exceptional service throughout their experience with LoveStream. The ideal candidate is comfortable handling customer calls, solving technical issues, creating scalable processes, and leading a team in a fast-paced startup environment. What You'll Do Customer Support Leadership - Act as the primary escalation point for customer support issues - Handle complex customer inquiries via phone, email, and chat - Ensure a high-quality customer experience across all support channels Team Management & Operations - Lead, schedule, and support a team of part-time customer support representatives - Assist with hiring, onboarding, and training new support team members - Conduct regular coaching and performance feedback - Create documentation, SOPs, and training materials to improve consistency Process Improvement - Identify recurring customer issues and recommend solutions - Improve workflows, support processes, and internal communication - Partner with leadership, operations, and product teams to surface customer feedback - Help build a scalable support organization as the company grows Technical Troubleshooting - Diagnose and resolve product-related customer issues during live events - Become a subject matter expert on LoveStream's products and services - Document bugs, trends, and customer pain points - Collaborate with internal stakeholders to investigate and solve problems What We're Looking For Must-Haves - 2+ years of customer support or customer experience in a technical environment - Experience managing or mentoring support team members - Strong verbal and written communication skills - Comfortable handling customer calls and escalations - Highly organized with exceptional attention to detail - Strong technical aptitude and ability to troubleshoot software/platform issues - Experience working in a fast-paced or high-growth environment Nice-to-Haves - Experience managing distributed or part-time teams - Experience with Zendesk, Intercom, HubSpot, Salesforce, or similar platforms - Background in SaaS, event technology, hospitality, or operations-heavy environments - Experience building support processes from scratch - Familiarity with reporting, KPIs, and support metrics", "summaryDescription" : "Customer Support Manager at LoveStream. Skills: Customer support, Team management, Process improvement, Technical troubleshooting. Act as escalation point. Handle customer inquiries", "createdAt" : "2026-06-16T00:26:54.916", "lastUpdated" : "2026-06-16T11:26:56.912", "ingestTimestamp" : "2026-06-16T00:26:54.916", "mongoId" : "6a305612f292fd229cf24a5f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation", "Leadership", "Team management", "Process improvement", "Customer support operations", "Support operations", "Team leadership", "Events technology", "SaaS", "Hospitality", "Operations-heavy environments", "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2ccf0074d8ee00a0a2d37f", "title" : "Polish speaking Game presenter", "company" : "Playtech", "industry" : "Information Technology And Services", "salary" : { "min" : 13.0, "max" : 20.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Riga, LV", "locations" : [ "Riga", "LV" ], "timestamp" : "2026-06-15T12:01:23.169", "fingerprint" : "503da280b4b548637ec320b2a157312552aaa00bd63a596ecc74215f06cc6676", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Playtech/744000131834039-polish-speaking-game-presenter", "externalId" : "744000131834039", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Riga", "country" : "Latvia", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "56.9493977,24.1051846" } ], "locationText" : "Riga, Latvia", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "coreResponsibilities" : "Present online streaming games, Inform players about rules, Follow procedures, Follow professional communication guidelines", "domainKnowledge" : "Live gaming services", "domainList" : [ "live-gaming-services" ], "domainSpecificKnowledge" : [ "Live gaming services" ], "communicationSkills" : "Professional communication", "continuousLearning" : "Improve communication skills; Gain experience in international work environment", "qualificationsBasic" : "English language B2, Polish language C1, Fluency in Polish, Fluency in English, Ability to work in shift schedule", "qualificationsPreferred" : "Previous experience in this field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Playtech Live Latvia (SIA \"Euro Live Technologies\"), a subsidiary of the world's largest online gaming software developer Playtech, is a leader in providing live gaming services to the world's leading gaming operators. Our team in Latvia consists of 1,900 talented and energetic colleagues, for whom Playtech Live Latvia provides a dynamic, innovative and positive work environment. We continue to develop, proving ourselves as a reliable, sustainable, forward-thinking and innovative employer. * To present online streaming games in English and Polish; * To inform players about the rules of the game; * To follow procedures and professional communication guidelines. This is a great opportunity to improve your communication skills and gain experience in international work environment. You are welcome here to take a first step in your career, but we will be also happy to have you here with previous experience in this field. The key element here is the right attitude! ## Qualifications * Be ready to learn, to explore, to be open, and to be a part of the team! * Attention to details; * English language - at least B2 level; * Polish language- at least C1 level; Fluency in Polish and English required to work with Polish and English speaking clients; * Ability to work in shift schedule. ## Additional Information * Hourly rate 13.79- 20.68 Eur/ Gross * Ticket to Latvia; * Transfer to the hotel; * Paid 1st month stay in the hotel; * Welcome bonus- 400 EUR/ net; * Paid training; * Extra paid vacation day for volunteering work activities organized by company; * Health insurance after 1st month; * Manicure services for free; * Career growth possibilities; * Gifts on holidays; * Work in international and fast-growing company; * Discounts for our collaboration partners (several local shops and cafes, beauty salons etc.); * Exciting and fun company events.", "summaryDescription" : "Polish speaking Game presenter at Playtech. Present online streaming games. Inform players about rules", "postedDate" : "2026-06-12T07:47:27.000", "createdAt" : "2026-06-14T02:56:30.970", "lastUpdated" : "2026-06-15T12:01:23.169", "ingestTimestamp" : "2026-06-14T02:56:30.970", "mongoId" : "6a2ccf0074d8ee00a0a2d37f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Live gaming services" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a308e9ef292fd229c0a4591", "title" : "Customer Support Representative", "company" : "HireVue", "industry" : "Computer Software", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Representative in Poland, adjusted for the technology industry and remote work." }, "location" : "Warsaw, Masovian Voivodeship, Poland", "locations" : [ "Warsaw", "Masovian Voivodeship", "Poland" ], "timestamp" : "2026-06-16T13:10:43.378", "fingerprint" : "764de9ff790743e5513f1d1fdc45fbd2a835d6385d6356fc29a3092b8dfe1c39", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HireVue/744000132283954-customer-support-representative-fully-remote-poland", "externalId" : "744000132283954", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Are you a technical troubleshooter who loves helping people? At Hirevue , we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of \"scripted\" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a \"call taker\"—you are a Technical Detective. Your Daily Wins: * Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor. * Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments. * Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience. * Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better. * Ownership: Take full responsibility for inquiries until they are resolved. No \"passing the buck\" here! Shift & Schedule * Location: Poland Remote * Availability: This role requires a consistent schedule. * Specific Shifts: We are currently hiring for the following shifts: * Friday-Tuesday (Wednesday/Thursday off)- 8pm-5am (+1 day) * Wednesday-Sunday (Monday/Tuesday off)- 8pm-5am (+1 day) * Saturday-Wednesday (Thursday/Friday off)- 11am-8pm * Thursday-Monday (Tuesday/Wednesday off)- 11am-8pm ## Qualifications Who We Are Looking For \uD83C\uDF1F * The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments. * Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately. * Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!). * Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list. * Flexibility: You’re comfortable working night or weekend shifts to support our global timezone requirements. * Attitude: You bring a positive, \"customer-obsessed\" mindset to every shift. ## Additional Information Why Hirevue We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally. You’ll play a direct role in keeping our customers successful and our business growing — with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Customer Support Representative at HireVue", "postedDate" : "2026-06-15T20:58:45.000", "createdAt" : "2026-06-16T03:33:36.493", "lastUpdated" : "2026-06-16T13:10:43.378", "ingestTimestamp" : "2026-06-16T03:33:36.493", "mongoId" : "6a308e9ef292fd229c0a4591", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308e9ef292fd229c0a4592", "title" : "Customer Support Representative", "company" : "HireVue Inc", "industry" : "Computer Software", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Representative in Sandy, United States, adjusted for the Technology industry and company size." }, "location" : "Sandy, UT, United States", "locations" : [ "Sandy", "UT", "United States" ], "timestamp" : "2026-06-16T11:33:39.513", "fingerprint" : "429d77ac439327e2a0791667b525351048b2241322544291dadaad27ec263c67", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HireVue/744000132281208-customer-support-representative-fully-remote-us", "externalId" : "744000132281208", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sandy", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.5710454,-111.8953815" } ], "locationText" : "Sandy, Utah, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Are you a technical troubleshooter who loves helping people? At Hirevue , we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of \"scripted\" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a \"call taker\"—you are a Technical Detective. Your Daily Wins: * Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor. * Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments. * Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience. * Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better. * Ownership: Take full responsibility for inquiries until they are resolved. No \"passing the buck\" here! Shift & Schedule * Location: Remote * Availability: This role requires a consistent schedule. * Specific Shifts: We are currently hiring for the following shifts: * Friday-Tuesday (Wednesday/Thursday off)- 1pm MST-10pm MST * Wednesday-Sunday (Monday/Tuesday off)- 1pm MST-10pm MST * Saturday-Wednesday (Thursday/Friday off)- 4am-1pm MST * Thursday-Monday (Tuesday/Wednesday off)- 4am-1pm MST ## Qualifications Who We Are Looking For \uD83C\uDF1F * The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments. * Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately. * Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!). * Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list. * Flexibility: You’re comfortable working night or weekend shifts to support our global timezone requirements. * Attitude: You bring a positive, \"customer-obsessed\" mindset to every shift. ## Additional Information Why Hirevue We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally. You’ll play a direct role in keeping our customers successful and our business growing — with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines. Hirevue is NOT currently hiring in: AK, HI, IA, ME, MS, NM or WV. #remote-us", "summaryDescription" : "Customer Support Representative at HireVue Inc. Focus on customer relationships. Focus on customer retention", "postedDate" : "2026-06-15T20:28:15.000", "createdAt" : "2026-06-16T03:33:03.053", "lastUpdated" : "2026-06-16T11:33:39.513", "ingestTimestamp" : "2026-06-16T03:33:03.053", "mongoId" : "6a308e9ef292fd229c0a4592", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307a33f292fd229c039287", "title" : "Customer Support Specialist", "company" : "1stdibs. com", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in New York, USA, with 1+ years of experience in the E-Commerce industry, adjusted for company size and specific location." }, "location" : "New York, NY, United States", "locations" : [ "New York", "NY", "United States" ], "timestamp" : "2026-06-16T14:29:00.616", "fingerprint" : "6f84fb69c11772d2a5d17652a3768f919ea2dc6c70c27639a9f95044d550efb0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.1stdibs.com/about/careers/apply/?gh_jid=8007214", "externalId" : "8007214", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceMinYears" : 1, "coreResponsibilities" : "Focus on customer relationships, Focus on retention, Focus on satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests. 1stDibs is seeking a Customer Support Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team! Shift is Mon - Fri, 9AM - 6PM local time What you’ll do: Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat Resolve customer issues using critical thinking and customer support skills Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries Support Sales and Account Managers with all aspects of their customer and dealer relationships Communicate procedures, policies and effectively manage expectations Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.) What you'll bring: 1+ years of experience in fast-paced customer service, account management, or e-commerce environment Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions Able to patiently handle escalated clients in a calm manner and diffuse challenging situations Strong time management skills and the ability to prioritize Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems Always thinking about the department/company goals and always willing to step up and help out Experience with SalesForce and/or other CRM systems Nice To Have: Luxury goods experience a strong plus Bi-lingual in French, Spanish, Italian or German is a plus but not required Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Tri-State Pay Range $24.50—$27 USD Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Denver Pay range $22—$25 USD 1stDibs is an Equal Opportunity Employer The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries. Total Compensation Statement 1stDibs views the value of the employees’ compensation package in its totality. The package may comprise base salary, variable compensation (either equity or cash, where applicable), and health and work-life benefits, and is reviewed annually. Ultimately, we'll determine your pay based on your location, experience, and other job-related factors. Benefits (US based positions) Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care. We are flexible with our PTO. We generally expect employees take around 15 days/year. All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible. The choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. We truly prioritize flexibility for all employees. Fully paid wellness benefits, including One Medical membership and WellHub. Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss. Company match of donations to 501c3 charities, up to $250/year. Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.", "summaryDescription" : "Customer Support Specialist at 1stdibs. com. Focus on customer relationships. Focus on retention", "postedDate" : "2026-06-16T01:16:46.000", "createdAt" : "2026-06-16T01:16:46.000", "lastUpdated" : "2026-06-16T14:29:00.616", "ingestTimestamp" : "2026-06-16T01:16:46.000", "mongoId" : "6a307a33f292fd229c039287", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c5de974d8ee00a08df792", "title" : "Greek Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 20000.0, "max" : 26000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level Customer Service Agent in Piraeus, Greece, with adjustments for the outsourced services industry and the specific company." }, "location" : "Piraeus, Attica, Greece", "locations" : [ "Piraeus, Attica, Greece" ], "timestamp" : "2026-06-15T01:39:25.176", "fingerprint" : "08c2a8066b06ab6ee9281573ab48f60c84a7b794a24bd54e6609cf638801204b", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/5D7A217E83/apply", "externalId" : "5D7A217E83", "industryFunction" : { }, "locationPoint" : "37.94203,23.64619", "structuredLocations" : [ { "city" : "Piraeus", "state" : "Attica", "country" : "Greece", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "37.9431594,23.6470593" } ], "locationText" : "Piraeus, Attica, Greece", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Handle customer inquiries, Provide support in Greek, Offer accurate information, Resolve customer complaints, Maintain detailed records, Work collaboratively with internal teams, Stay informed about company updates", "teamCollaboration" : "internal teams", "toolProficiency" : [ "CRM systems" ], "continuousLearning" : "Fully Paid Training", "problemSolvingSkills" : "problem-solving skills", "specialRequirements" : "relocation costs covered", "outcomesObjectives" : "improve service quality; customer satisfaction", "qualificationsBasic" : "Fluency in Greek, Proficiency in CRM systems, Proficiency in standard office software, Willingness to relocate to Bulgaria", "qualificationsPreferred" : "English proficiency, Previous customer service experience", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Mercier Consultancy MD is excited to offer a position for a Greek Speaking Customer Service Agent to work in Bulgaria with the benefit of paid relocation. Join our dynamic team and provide outstanding support to Greek-speaking customers, ensuring their needs and inquiries are addressed promptly and efficiently. ### Responsibilities * Handle customer inquiries and provide support in Greek through phone, email, and chat. * Offer accurate information on products, services, and customer accounts. * Resolve customer complaints and issues with professionalism and empathy. * Maintain detailed records of customer interactions within the CRM system. * Work collaboratively with internal teams to improve service quality and customer satisfaction. * Stay informed about company updates, products, and industry trends to provide accurate assistance. **Requirements** * Fluency in Greek (written and spoken) is essential; English proficiency is a plus. * Previous customer service experience is preferred. * Strong communication and problem-solving skills. * Ability to manage challenging situations calmly and efficiently. * Proficiency in CRM systems and standard office software. * Motivated and able to work independently and within a team. * Willingness to relocate to Bulgaria, with relocation costs covered by the company. **Benefits** 1. Competitive Monthly Salary 2. Monthly Performance Bonus 3. 1500 Euro Signing Bonus 4. Relocation Package 5. Fully Paid Training 6. Health Insurance 7. And Much More...", "summaryDescription" : "Greek Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy Group. Handle customer inquiries. Provide support in Greek", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:55:23.662", "lastUpdated" : "2026-06-15T01:39:25.176", "ingestTimestamp" : "2026-06-12T22:55:23.662", "mongoId" : "6a2c5de974d8ee00a08df792", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/5D7A217E83", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "CRM systems" ], "skillCount" : 1, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c5deb74d8ee00a08df866", "title" : "Spanish Speaking Customer Service Agent - Work In Greece - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 22000.0, "max" : 28000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Spanish Speaking Customer Service Agent in Greece, with adjustments for the specified role and location." }, "location" : "Seville, Andalusia, Spain", "locations" : [ "Seville, Andalusia, Spain" ], "timestamp" : "2026-06-14T22:36:50.155", "fingerprint" : "bbe9fd3314a25b0def7bdb789ede764d0b5a1a17fea26824cf3959172a8c32d7", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/1B9925EDE9/apply", "externalId" : "1B9925EDE9", "industryFunction" : { }, "locationPoint" : "37.38283,-5.97317", "structuredLocations" : [ { "country" : "Greece", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Greece", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Respond to customer inquiries, Assist customers with product information, Process orders, Resolve customer issues, Handle customer complaints, Document customer interactions, Collaborate with internal teams, Stay updated on products", "teamCollaboration" : "Internal teams", "toolProficiency" : [ "CRM systems" ], "documentationSkills" : "Document customer interactions", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Willingness to relocate to Greece", "outcomesObjectives" : "Achieve high satisfaction levels", "qualificationsBasic" : "Fluency in Spanish, Customer service experience", "qualificationsPreferred" : "Proficiency in English, Previous customer service experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy MD is pleased to offer a rewarding opportunity for a Spanish Speaking Customer Service Agent to work in Greece, with paid relocation support provided. In this role, you will be a vital point of contact for Spanish-speaking customers, ensuring their inquiries are addressed promptly and effectively, providing excellent service and support. ### Responsibilities * Respond to customer inquiries via phone, email, and chat in Spanish, ensuring clarity and professionalism. * Assist customers with product information, order processing, and issue resolution. * Handle customer complaints tactfully, aiming to achieve high satisfaction levels. * Accurately document all customer interactions within the CRM system for quality control. * Collaborate with internal teams to resolve complex customer issues and improve service standards. * Stay updated on company products, policies, and services to provide accurate information. **Requirements** * Fluency in Spanish (both written and spoken); proficiency in English is advantageous. * Previous experience in customer service roles is preferred. * Excellent communication and interpersonal skills with a customer-centric approach. * Strong problem-solving skills and the ability to work efficiently under pressure. * Knowledge of CRM systems and standard office software. * Self-disciplined and capable of working independently in a remote environment. * Willingness to relocate to Greece with paid relocation support offered. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. 2 Extra Salaries Per Year 4. Fully Paid Training 5. Health Insurance 6. And Much More...", "summaryDescription" : "Spanish Speaking Customer Service Agent - Work In Greece - Paid Relocation at Mercier Consultancy Group. Respond to customer inquiries. Assist customers with product information", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:48:01.857", "lastUpdated" : "2026-06-14T22:36:50.155", "ingestTimestamp" : "2026-06-12T22:48:01.857", "mongoId" : "6a2c5deb74d8ee00a08df866", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/1B9925EDE9", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "CRM systems" ], "skillCount" : 1, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5de874d8ee00a08df601", "title" : "Danish Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 27500.0, "max" : 37500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer service roles in Bulgaria, adjusted for remote work and the specific industry." }, "location" : "Ishøj, Capital Region of Denmark, Denmark", "locations" : [ "Ishøj, Capital Region of Denmark, Denmark" ], "timestamp" : "2026-06-14T23:58:16.193", "fingerprint" : "7a29a1d72f83f073a3a9cae59e230c9a308ad9cf5167a4d578df5c774e8638e8", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/7804027973/apply", "externalId" : "7804027973", "industryFunction" : { }, "locationPoint" : "55.61543,12.35182", "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "technicalSkills" : "CRM software", "professionalSkills" : [ "Customer support" ], "hardSkillsList" : [ "Written communication", "Spoken communication" ], "hardSkills" : [ { "name" : "Written communication", "level" : "intermediate" }, { "name" : "Spoken communication", "level" : "intermediate" } ], "majorSkills" : "Customer service, Danish fluency", "majorSkillsList" : [ "Customer service", "Danish fluency" ], "coreResponsibilities" : "Provide customer support, Address inquiries, Resolve customer issues, Maintain customer interaction records, Collaborate with internal teams, Stay updated on products, Stay updated on policies, Stay updated on industry developments", "teamCollaboration" : "Internal teams", "toolProficiency" : [ "CRM software", "Office applications" ], "communicationSkills" : "Written communication; Spoken communication", "documentationSkills" : "Record keeping", "continuousLearning" : "Stay updated on industry developments", "problemSolvingSkills" : "Resolve customer issues", "specialRequirements" : "Relocation to Bulgaria", "outcomesObjectives" : "Customer satisfaction", "qualificationsBasic" : "Fluency in Danish, Proficiency in English, Experience in customer service, Communication skills, Interpersonal skills, Ability to work under pressure, Handle difficult customer situations, Proficient in CRM software, Proficient in standard office applications, Self-motivated, Able to work independently, Able to work as part of a team, Willingness to relocate to Bulgaria", "qualificationsPreferred" : "Customer service experience preferred, Related fields experience preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Mercier Consultancy MD is excited to offer the position of Danish Speaking Customer Service Agent to join our dynamic team in Bulgaria, with paid relocation assistance. This role involves delivering top-tier customer service to Danish-speaking clients, ensuring their needs and queries are met with professionalism and efficiency. ### Responsibilities * Provide excellent customer support to Danish-speaking customers via phone, email, and chat. * Address inquiries related to products and services promptly and accurately. * Resolve customer issues and complaints with a focus on customer satisfaction. * Maintain detailed and accurate records of customer interactions in the CRM system. * Collaborate with internal teams to enhance overall customer experience. * Stay updated on company products, policies, and industry developments. **Requirements** * Fluency in Danish (both written and spoken); proficiency in English is beneficial. * Experience in customer service or related fields preferred. * Strong communication and interpersonal skills. * Ability to work efficiently under pressure and handle difficult customer situations. * Proficient in using CRM software and standard office applications. * Self-motivated and able to work independently and as part of a team. * Willingness to relocate to Bulgaria with relocation expenses covered. **Benefits** 1. Competitive Monthly Salary 2. Monthly Performance Bonus 3. 1500 Euro Signing Bonus 4. Relocation Package 5. Fully Paid Training 6. Health Insurance 7. And Much More...", "summaryDescription" : "Danish Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy Group. Skills: Customer service, Danish fluency. Provide customer support. Address inquiries", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:44:54.670", "lastUpdated" : "2026-06-14T23:58:16.193", "ingestTimestamp" : "2026-06-12T22:44:54.670", "mongoId" : "6a2c5de874d8ee00a08df601", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/7804027973", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Written communication", "Spoken communication", "Customer service", "Danish fluency", "Customer support", "CRM software", "Office applications" ], "skillCount" : 7, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5de974d8ee00a08df6d9", "title" : "French Speaking Customer Service Agent - Work In Greece - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 21000.0, "max" : 26000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level customer service roles in Greece typically range from €21,000 to €26,000 annually, considering the country's baseline compensation and the specific industry." }, "location" : "Saint-Étienne, Auvergne-Rhône-Alpes, France", "locations" : [ "Saint-Étienne, Auvergne-Rhône-Alpes, France" ], "timestamp" : "2026-06-15T00:46:47.002", "fingerprint" : "877e829f32a6c3ba9d84c9a62c3c3b917de3e43d6f7b9dd17ea78e12a1fa2648", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/6E2525E555/apply", "externalId" : "6E2525E555", "industryFunction" : { }, "locationPoint" : "45.43389,4.39", "structuredLocations" : [ { "country" : "Greece", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Greece", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Assist French-speaking customers, Address customer inquiries, Provide information about products, Resolve customer complaints, Maintain high customer satisfaction, Document customer interactions, Collaborate with internal teams, Escalate customer issues, Stay updated on company products, Contribute to continuous improvement", "teamCollaboration" : "Collaborate with internal teams", "toolProficiency" : [ "CRM systems", "Office software" ], "documentationSkills" : "Document customer interactions", "continuousLearning" : "Stay updated on company products", "problemSolvingSkills" : "Resolve customer complaints; Escalate customer issues", "specialRequirements" : "Relocate to Greece", "outcomesObjectives" : "Maintain high customer satisfaction", "qualificationsBasic" : "Fluency in French, Proficiency in English, Experience in customer service, Ability to handle challenging situations, Proficiency in using CRM systems, Proficiency in standard office software, Willingness to relocate to Greece", "qualificationsPreferred" : "Remote work experience, Experience in multinational environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy MD is delighted to offer a French Speaking Customer Service Agent position with the opportunity to work in Greece, including paid relocation support. In this role, you will provide excellent customer service to French-speaking clients, ensuring their needs are met with professionalism and care. ### Responsibilities * Assist French-speaking customers through phone, email, and chat by addressing their inquiries and providing information about products and services. * Resolve customer complaints and issues promptly, aiming to maintain high customer satisfaction. * Document customer interactions accurately in the CRM system for efficient tracking and follow-up. * Collaborate with internal teams to escalate and resolve complex customer issues. * Stay updated on company products, services, and policies to provide accurate information to customers. * Contribute to continuous improvement processes within the customer service department. **Requirements** * Fluency in French (both written and spoken); proficiency in English is a plus. * Experience in customer service, ideally with remote work experience or in multinational environments. * Strong communication and interpersonal skills focusing on customer satisfaction. * Ability to handle challenging situations calmly and efficiently. * Proficiency in using CRM systems and standard office software. * Self-motivated and capable of working independently in a remote environment. * Willingness to relocate to Greece with paid relocation assistance provided. * Positive attitude with a strong dedication to delivering outstanding customer service. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. 2 Extra Salaries Per Year 4. Fully Paid Training 5. Health Insurance 6. And Much More...", "summaryDescription" : "French Speaking Customer Service Agent - Work In Greece - Paid Relocation at Mercier Consultancy Group. Assist French-speaking customers. Address customer inquiries", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:43:22.479", "lastUpdated" : "2026-06-15T00:46:47.002", "ingestTimestamp" : "2026-06-12T22:43:22.479", "mongoId" : "6a2c5de974d8ee00a08df6d9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/6E2525E555", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "CRM systems", "Office software" ], "skillCount" : 2, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5dea74d8ee00a08df834", "title" : "Portuguese Speaking Customer Service Agent - Work In Greece - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 24000.0, "max" : 32000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Mid-level Customer Service Agent in Lisbon, Portugal, within the Technology industry, with adjustments for seniority and company size." }, "location" : "Lisbon, Lisbon, Portugal", "locations" : [ "Lisbon, Lisbon, Portugal" ], "timestamp" : "2026-06-15T01:28:53.029", "fingerprint" : "b38a9b9ad886e2e20095cb95a7f17e0a5f2b66f4502f3a78f3c6d66601ca9eb1", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/54BFF11B87/apply", "externalId" : "54BFF11B87", "industryFunction" : { }, "locationPoint" : "38.72509,-9.1498", "structuredLocations" : [ { "city" : "Lisbon", "state" : "Lisbon", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisbon, Lisbon, Portugal", "employmentType" : "FULL_TIME", "majorSkills" : "Customer service", "majorSkillsList" : [ "Customer service" ], "coreResponsibilities" : "Handle customer inquiries, Provide support to Portuguese-speaking customers, Offer detailed information about products, Assist customers in resolving issues, Manage customer interactions, Document customer interactions accurately, Collaborate with internal departments, Escalate complex issues, Resolve complex issues, Maintain up-to-date knowledge of products, Maintain up-to-date knowledge of policies, Maintain up-to-date knowledge of promotions, Ensure high levels of customer satisfaction, Provide timely communication, Provide effective communication", "teamCollaboration" : "Collaborative team mindset", "toolProficiency" : [ "CRM software", "Office tools" ], "documentationSkills" : "Document customer interactions", "continuousLearning" : "Fully Paid Training", "problemSolvingSkills" : "Resolving issues", "specialRequirements" : "Paid relocation assistance", "outcomesObjectives" : "Ensure high levels of customer satisfaction", "qualificationsBasic" : "Fluency in Portuguese, Proven experience in customer service, Familiarity with CRM software, Willingness to relocate to Greece", "qualificationsPreferred" : "Proficiency in English, Experience in a remote environment, Experience in a multinational environment", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy MD is delighted to offer a rewarding opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team, with the option to work in Greece and benefit from paid relocation. In this role, you will provide exceptional customer support to Portuguese-speaking clients, ensuring their inquiries and needs are addressed with professionalism and care. ### Responsibilities * Handle customer inquiries and provide support to Portuguese-speaking customers via phone, email, and chat. * Offer detailed information about products and services, assisting customers in resolving issues efficiently. * Manage and document all customer interactions accurately using CRM systems. * Collaborate with internal departments to escalate and resolve complex issues as required. * Maintain up-to-date knowledge of company products, policies, and promotions to provide accurate assistance. * Ensure high levels of customer satisfaction through timely and effective communication. **Requirements** * Fluency in Portuguese (both written and spoken); proficiency in English is a plus. * Proven experience in customer service or related roles, preferably in a remote or multinational environment. * Excellent communication and interpersonal skills focused on customer satisfaction. * Ability to remain calm and professional when handling challenging situations. * Familiarity with CRM software and standard office tools. * Self-driven, organized, and comfortable working independently in a remote or office setting. * Willingness to relocate to Greece with paid relocation assistance. * A passion for delivering outstanding customer service and a collaborative team mindset. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. 2 Extra Salaries Per Year 4. Fully Paid Training 5. Health Insurance 6. And Much More...", "summaryDescription" : "Portuguese Speaking Customer Service Agent - Work In Greece - Paid Relocation at Mercier Consultancy Group. Skills: Customer service. Handle customer inquiries. Provide support to Portuguese-speaking customers", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:42:55.934", "lastUpdated" : "2026-06-15T01:28:53.029", "ingestTimestamp" : "2026-06-12T22:42:55.934", "mongoId" : "6a2c5dea74d8ee00a08df834", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/54BFF11B87", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Customer service", "CRM software", "Office tools" ], "skillCount" : 3, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c5dea74d8ee00a08df7cf", "title" : "Italian Speaking Customer Service Agent - Work In Greece - Paid Relocation", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 18000.0, "max" : 24000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for entry-level customer service roles in Greece, adjusted for a remote work mode and the outsourced services industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-14T22:35:50.297", "fingerprint" : "7e93848b406c8da3818ed52698212ae0e2df540d56d7f70918975c62efb47d21", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/1222CFC39C/apply", "externalId" : "1222CFC39C", "industryFunction" : { }, "locationPoint" : "41.8719,12.5674", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Assist Italian-speaking customers, Provide accurate information, Resolve issues, Ensure customer satisfaction, Manage customer interactions, Document customer interactions, Collaborate with internal teams, Escalate customer problems, Resolve complex customer problems, Stay updated on products, Stay updated on policies, Stay updated on processes, Offer informed support, Maintain a positive demeanor, Maintain a professional demeanor", "teamCollaboration" : "Collaborate with internal teams", "toolProficiency" : [ "CRM software" ], "documentationSkills" : "Document customer interactions", "continuousLearning" : "Stay updated on company products; Stay updated on policies; Stay updated on processes", "problemSolvingSkills" : "problem-solving skills", "specialRequirements" : "Paid relocation support, Willingness to relocate to Greece", "outcomesObjectives" : "Ensure customer satisfaction", "qualificationsBasic" : "Fluency in Italian, Experience in customer service, Proficient in CRM software, Proficient in standard office applications, Willingness to relocate to Greece", "qualificationsPreferred" : "Knowledge of English", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy MD is delighted to offer the position of Italian Speaking Customer Service Agent, providing an excellent opportunity to work in Greece with paid relocation support. In this role, you will deliver outstanding customer service to Italian-speaking clients, ensuring their inquiries and concerns are addressed promptly and professionally. ### Responsibilities * Assist Italian-speaking customers via phone, email, and chat with a variety of inquiries related to products and services. * Provide accurate information, resolve issues, and ensure customer satisfaction at all times. * Manage and document customer interactions comprehensively using CRM systems. * Collaborate with internal teams to escalate and resolve complex customer problems. * Stay updated on company products, policies, and processes to offer informed support. * Maintain a positive and professional demeanor in all customer communications. **Requirements** * Fluency in Italian (both written and spoken); knowledge of English is beneficial. * Experience in customer service roles, preferably in a remote or multicultural environment. * Exceptional communication and interpersonal skills focused on customer satisfaction. * Strong problem-solving skills with the ability to remain calm under pressure. * Proficient in using CRM software and standard office applications. * Self-disciplined, motivated, and capable of working independently. * Willingness to relocate to Greece with full support for relocation costs. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. 2 Extra Salaries Per Year 4. Fully Paid Training 5. Health Insurance 6. And Much More...", "summaryDescription" : "Italian Speaking Customer Service Agent - Work In Greece - Paid Relocation at Mercier Consultancy Group. Assist Italian-speaking customers. Provide accurate information", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:36:46.547", "lastUpdated" : "2026-06-14T22:35:50.297", "ingestTimestamp" : "2026-06-12T22:36:46.547", "mongoId" : "6a2c5dea74d8ee00a08df7cf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/1222CFC39C", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "CRM software" ], "skillCount" : 1, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a305723f292fd229cf34866", "title" : "Customer Support Specialist", "company" : "Diligent Corporation", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Support Specialist in Bengaluru, India, with 1-3 years of experience in the SaaS industry, adjusted for company size and onsite work mode." }, "location" : "Bengaluru, Karnataka, India", "locations" : [ "Bengaluru", "Karnataka", "India" ], "timestamp" : "2026-06-16T07:10:34.977", "fingerprint" : "bf31b24fc41df262157ffb1f3c303a37c6c84981b1914f255886b8431ed29d49", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/diligentcorporation/jobs/6017411004", "externalId" : "6017411004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "experienceMinYears" : 1, "experienceMaxYears" : 3, "remoteFriendly" : true, "rawDescription" : "Position Overview: We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. Key Responsibilities • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Diagnose and resolve technical and software issues involving internet connectivity, login problems and more • Research required information using available resources • Follow standard processes and procedures • Identify and escalate priority issues per Client specifications • Redirect problems to appropriate resource • Accurately process and record call transactions using a computer and designated CRM software • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and updates Required Experience/Skills • 1-3 years’ experience of phone-based Software Application/Technical Support/Customer Service supporting end users • Excellent communication skills with internal stakeholders • Experience of phone-based Software Application/Technical Support or call center experience supporting end users • Proven problem-solving skills and technical aptitude • Working knowledge of Windows OS and other major operating systems • Superb communication and customer handling skills • Ability to think on your feet in a highly demanding and fast-moving environment About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.", "summaryDescription" : "Customer Support Specialist at Diligent Corporation", "postedDate" : "2026-06-15T23:18:53.160", "createdAt" : "2026-06-15T23:18:53.160", "lastUpdated" : "2026-06-16T07:10:34.977", "ingestTimestamp" : "2026-06-15T23:18:53.160", "mongoId" : "6a305723f292fd229cf34866", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cf9a674d8ee00a0a9b527", "title" : "Support Specialist, German speaking", "company" : "Lightspeed", "industry" : "Customers", "location" : "Belfast", "locations" : [ "Belfast" ], "timestamp" : "2026-06-15T10:16:53.685", "fingerprint" : "02edf727a10b04d6b4e2db364c0c4dca860a1ccb400fef170f950ea3dad84937", "source" : "ashby", "applyUrl" : "https://jobs.ashbyhq.com/lightspeedhq/7158c6a4-2256-4cbf-acfc-60a2448309bf/application", "externalId" : "7158c6a4-2256-4cbf-acfc-60a2448309bf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Belfast", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Belfast, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "experienceLevel" : "Junior", "professionalSkills" : [ "Hospitality industry" ], "majorSkills" : "customer service, troubleshooting, German, English", "majorSkillsList" : [ "customer service, troubleshooting, German, English" ], "coreResponsibilities" : "Investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member. Advocate and promote improvements to our products and services.", "teamCollaboration" : "Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM. Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager).", "toolProficiency" : [ "customer support platforms" ], "communicationSkills" : "verbal and written communication; phone; chat; email", "documentationSkills" : "document; track; resolve interactions", "continuousLearning" : "Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family.", "innovationCreativity" : "Advocate and promote improvements to our products and services.", "problemSolvingSkills" : "troubleshooting techniques; identify the source of customer issues; provide a prompt and appropriate solution", "specialRequirements" : "Must be fluent in German and English. Ability to work flexible shifts including weekends.", "qualificationsBasic" : "Previous customer service experience and/or technical support attention to detail with an emphasis on providing an exceptional customer experience. Excellent verbal and written communication skills in German & English. Basic experience using common online, mobile and desktop iOS, Android, OSX, Windows.", "qualificationsPreferred" : "Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms. Experience or knowledge of the Hospitality industry. Experience supporting a SaaS product. Experience supporting an iOS application. Computer networking experience or interest. Working knowledge of Mac OS and basic knowledge of HTML/CSS. Dutch or French written and verbal communication.", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Hi there! Thanks for stopping by \uD83D\uDC4B Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. WHAT YOU’LL BE DOING: - Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM - Flexibility on working days and shifts (weekends included) - Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. - Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution - Work within our customer support platforms to document, track and resolve interactions - Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member - Advocate and promote improvements to our products and services - Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you’ll be bringing to the team: - Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience - Excellent verbal and written communication skills in German & English - Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: - Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms - Experience or knowledge of the Hospitality industry - Experience supporting a SaaS product - Experience supporting an iOS application - Computer networking experience or interest Even better if you have, but not necessary - Passion in technology; - Working knowledge of Mac OS and basic knowledge of HTML/CSS; - Hospitality experience; - Dutch or French written and verbal communication skills; We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Please make sure to apply with a CV in English. What’s in it for you: - Unlimited Annual Leave with our PTO scheme - £400 annually towards Health and Wellbeing - Dental cover - Private healthcare - Optical cover - Opportunity to join a growing team, in a fast-paced, high-growth company - Work with a team of incredibly talented and forward-thinking people! - Work for a team that values hard work, and knows how to celebrate the wins - Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Support Specialist, German speaking at Lightspeed. Skills: customer service, troubleshooting, German, English. Investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member. 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Thanks for stopping by \uD83D\uDC4B Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. WHAT YOU’LL BE DOING: - Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM - Flexibility on working days and shifts (weekends included) - Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. - Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution - Work within our customer support platforms to document, track and resolve interactions - Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member - Advocate and promote improvements to our products and services - Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you’ll be bringing to the team: - Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience - Excellent verbal and written communication skills in German & English - Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: - Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms - Experience or knowledge of the Hospitality industry - Experience supporting a SaaS product - Experience supporting an iOS application - Computer networking experience or interest Even better if you have, but not necessary - Passion in technology; - Working knowledge of Mac OS and basic knowledge of HTML/CSS; - Hospitality experience; - Dutch or French written and verbal communication skills; We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Please make sure to apply with a CV in English. What’s in it for you: - Unlimited Annual Leave with our PTO scheme - £400 annually towards Health and Wellbeing - Dental cover - Private healthcare - Optical cover - Opportunity to join a growing team, in a fast-paced, high-growth company - Work with a team of incredibly talented and forward-thinking people! - Work for a team that values hard work, and knows how to celebrate the wins - Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Support Specialist, German speaking at Lightspeed", "createdAt" : "2026-06-14T18:43:42.129", "lastUpdated" : "2026-06-16T04:38:53.857", "ingestTimestamp" : "2026-06-14T18:43:42.129", "mongoId" : "6a2cf9a674d8ee00a0a9b525", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3068adf292fd229cfc509d", "title" : "Customer Support Analyst", "company" : "NielsenIQ", "industry" : "Market Research", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Analyst in Pune, India, adjusted for the Market Research industry and company size." }, "location" : "Pune, MH, IN", "locations" : [ "Pune", "MH", "IN" ], "timestamp" : "2026-06-16T08:26:15.115", "fingerprint" : "acfc3b1b9a3be6c305fbf107880605838764ff2fb67509bb79ec89310a82ee2f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NielsenIQ/744000132121739-customer-support-analyst", "externalId" : "744000132121739", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, Maharashtra, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Maximize customer value realization", "outcomesObjectives" : "Achieve high customer satisfaction; Maintain strong customer retention; Drive customer value realization", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience RESPONSIBILITIES * The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as snapshot delivery, quality query resolution. * Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency. * Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan. * Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed * Working closely with other NielsenIQ teams to identify resolutions. * Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline. * Drive adherence to KPI and process compliance for set of markets / processes. * Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. A LITTLE BIT ABOUT YOU A successful Customer Support Analyst manages 5 to 10 customers and/ or multiple NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of reports, databases and effective change management in order to standardize and automate the deliverables. Candidate is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience. ## Qualifications Qualifications * Master’s degree with preference to Marketing * Preference to candidates having exposure to Excel and strong communication/ * Preference to candidates with good exposure of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); and PowerPoint * Analytical skills and aptitude for data and operational processes * Project management aptitude (critical path, task sequencing, problem solving, etc.) * Good organization skills, meeting deadlines, and team player * Analytical and problem-solving skills * CPG Knowledge is a plus * Consistency, accuracy, proactivity and attention to detail is a must * English language proficiency: writing and verbal * Working knowledge of AI tools and ability to leverage them for query resolution, automation, and productivity improvements SOFT SKILLS * Communicate clearly with customers * Consistency, accuracy, proactivity and attention to detail is a must * Ability to translate technical details from different customer contexts * Build network relationships in multi-cultural environment * Troubleshooting using Influencing skills * Ability to work under pressure and ask for support when required * Logical thinking and adaptability with Transformation mindset ## Additional Information Our Benefits * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: [LinkedIn](https://www.linkedin.com/company/nielseniq/mycompany/) | [Instagram](https://www.instagram.com/nielseniq/) | [Twitter](https://twitter.com/nielseniq) | [Facebook](https://www.facebook.com/NielsenIQ.global/) Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the [https://nielseniq.com/global/en/news-center/diversity-inclusion](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&reserved=0)", "summaryDescription" : "Customer Support Analyst at NielsenIQ. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-15T06:40:36.000", "createdAt" : "2026-06-15T23:49:15.590", "lastUpdated" : "2026-06-16T08:26:15.115", "ingestTimestamp" : "2026-06-15T23:49:15.590", "mongoId" : "6a3068adf292fd229cfc509d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Market Research", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305dbff292fd229cf69ee3", "title" : "Customer Support Analyst", "company" : "NielsenIQ", "industry" : "Market Research", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Analyst in Pune, India, adjusted for the Market Research industry and company size." }, "location" : "Pune, MH, IN", "locations" : [ "Pune", "MH", "IN" ], "timestamp" : "2026-06-16T11:22:34.854", "fingerprint" : "d54f1d7dab4d20ccb1f219bb70dfaf4537e0ea7c91b6089988408aa700e5b4c5", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NielsenIQ/744000132121739-customer-support-analyst", "externalId" : "744000132121739", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, Maharashtra, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Maximize customer value realization", "outcomesObjectives" : "Achieve high customer satisfaction; Drive customer retention; Maximize customer value", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience RESPONSIBILITIES * The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as snapshot delivery, quality query resolution. * Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency. * Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan. * Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed * Working closely with other NielsenIQ teams to identify resolutions. * Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline. * Drive adherence to KPI and process compliance for set of markets / processes. * Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. A LITTLE BIT ABOUT YOU A successful Customer Support Analyst manages 5 to 10 customers and/ or multiple NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of reports, databases and effective change management in order to standardize and automate the deliverables. Candidate is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience. ## Qualifications Qualifications * Master’s degree with preference to Marketing * Preference to candidates having exposure to Excel and strong communication/ * Preference to candidates with good exposure of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); and PowerPoint * Analytical skills and aptitude for data and operational processes * Project management aptitude (critical path, task sequencing, problem solving, etc.) * Good organization skills, meeting deadlines, and team player * Analytical and problem-solving skills * CPG Knowledge is a plus * Consistency, accuracy, proactivity and attention to detail is a must * English language proficiency: writing and verbal * Working knowledge of AI tools and ability to leverage them for query resolution, automation, and productivity improvements SOFT SKILLS * Communicate clearly with customers * Consistency, accuracy, proactivity and attention to detail is a must * Ability to translate technical details from different customer contexts * Build network relationships in multi-cultural environment * Troubleshooting using Influencing skills * Ability to work under pressure and ask for support when required * Logical thinking and adaptability with Transformation mindset ## Additional Information Our Benefits * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: [LinkedIn](https://www.linkedin.com/company/nielseniq/mycompany/) | [Instagram](https://www.instagram.com/nielseniq/) | [Twitter](https://twitter.com/nielseniq) | [Facebook](https://www.facebook.com/NielsenIQ.global/) Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the [https://nielseniq.com/global/en/news-center/diversity-inclusion](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&reserved=0)", "summaryDescription" : "Customer Support Analyst at NielsenIQ. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-15T06:40:36.000", "createdAt" : "2026-06-15T23:49:09.350", "lastUpdated" : "2026-06-16T11:22:34.854", "ingestTimestamp" : "2026-06-15T23:49:09.350", "mongoId" : "6a305dbff292fd229cf69ee3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Market Research", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3055aaf292fd229cf207c0", "title" : "Polishing Operator", "company" : "Cambria", "industry" : "Manufacturing", "salary" : { "min" : 18.0, "max" : 22.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Indianapolis, IN", "locations" : [ "Indianapolis, IN", "United States of America" ], "certifications" : [ "Forklift operation certification", "Overhead crane operation certification" ], "timestamp" : "2026-06-16T13:28:00.105", "fingerprint" : "ecd1f2389edf98ab524415bb2c5f217b47687bfa7ed79a71da64d6edb602b8fe", "source" : "workday", "language" : "en", "applyUrl" : "https://cambria.wd1.myworkdayjobs.com/cambria_careers/job/Indianapolis-IN/Polishing-Operator_R-103166", "externalId" : "R-103166", "industryFunction" : { }, "locationPoint" : "39.76838,-86.15804", "structuredLocations" : [ { "city" : "Indianapolis", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7683331,-86.1583502" } ], "locationText" : "Indianapolis, Indiana, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High school diploma or equivalent", "coreResponsibilities" : "Learn polish SOPs, Identify material for polishing, Polish pieces to blend seams, Utilize overhead crane, Transfer polish pieces, Inspect overhead crane daily, Communicate material defects, Communicate difficult polish jobs, Keep work area clean, Keep work area organized, Conduct duties safely, Conduct duties responsibly, Cross-train on equipment, Perform assigned duties", "teamCollaboration" : "Work with a team", "communicationSkills" : "Direct communication", "continuousLearning" : "Professional development assistance", "problemSolvingSkills" : "Critical thinking; Troubleshooting skills", "specialRequirements" : "Work at varying heights, Lift up to 60 lbs, Push/pull 100 lbs, Stand for 12 hours, Wear PPE, Participate in exercises, Work in outdoor environment, Walk up steps, Bend over multiple times, Maintain clean-shaven face", "outcomesObjectives" : "Produce exceptional results", "qualificationsBasic" : "Basic computer skills, Basic math skills", "qualificationsPreferred" : "Mechanically inclined, Microsoft Office Suite proficiency, Google Workspace proficiency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "_**Job Description:**_ This position is responsible for the precise and detailed hand polishing of custom-fabricated Cambria countertops, ensuring that each surface meets the company’s high standards for quality, finish, and appearance. The role requires careful attention to detail, consistent skill, and the ability to maintain a clean, safe, and efficient work environment while producing exceptional results on every project. **Essential Duties and Responsibilities:** * Learn and apply the concepts of Cambria polish work as outlined in the polish SOPs * Identify profiled material that needs hand polishing * Polish pieces to effectively blend seams * Utilize overhead crane to transfer polish pieces to and from work stations * Inspect the overhead crane daily * Communicate with supervisor to keep them informed of any material defects and difficult polish jobs * Keep work area clean and organized * Conduct all job related duties in a safe and responsible manner * Cross-train on multiple types of equipment * Perform other duties and responsibilities as assigned by the Supervisor or Management **Qualifications and Skills:** * Critical thinking and troubleshooting skills * Mechanically inclined * Ability to become certified in forklift and overhead crane operation * Ability to become certified in using an overhead crane * Ability to work safely and follow Standard Operating Procedures * Basic computer skills * Basic math skills * Critical thinking skills * Excellent organizational skills **Minimum Requirements:** **Education:** High school diploma or equivalent is preferred. **Experience:** Mechanically inclined is preferred **Systems:** Proficiency in Microsoft Office Suite and Google Workspace preferred **Cambria Success Factors:** * High attention to detail * Reliable and punctual * Direct communication * Sense of urgency in completing work * Capable of multitasking * Work well both independently and with a team * Self-motivated **Physical Requirements:** * Work at varying heights, including on the rooftop of the buildings * Lift up to 60 lbs. * Push/pull 100 lbs. * Stand on feet for long periods of time during a shift for up to 12 hours, with intermittent breaks * Wear Personal Protective Equipment (PPE) provided by Cambria * Participate in daily stretch and flex exercises * Work in an outdoor environment in all weather conditions * Walk up and down steps multiple times throughout shift * Bend over multiple times throughout shift **Task Based Personal Protective Equipment (PPE) Requirements:** * Steel toed boots * Hearing Protection * Safety glasses * Cut-proof gloves * Latex gloves * Face shield * High visibility vest * Respirator * _*Employees who are required to wear a respirator must maintain a _clean-shaven face_ in the area where the respirator seals to the skin._ Cambria’s starting hourly range for this position is $18.00-$22.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training. Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of [_CambriaCares_](https://www.cambriausa.com/cambriacares), our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future. For additional company information, please visit [www.CambriaUSA.com](http://www.CambriaUSA.com) An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.", "summaryDescription" : "Polishing Operator at Cambria. Learn polish SOPs. Identify material for polishing", "postedDate" : "2026-06-16T03:45:17.002", "createdAt" : "2026-06-16T03:45:16.905", "lastUpdated" : "2026-06-16T13:28:00.105", "ingestTimestamp" : "2026-06-16T03:45:16.905", "mongoId" : "6a3055aaf292fd229cf207c0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://cambria.wd1.myworkdayjobs.com/cambria_careers/job/Indianapolis-IN/Polishing-Operator_R-103166", "salaryAnnualMin" : 37440, "salaryAnnualMax" : 45760, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Forklift operation certification", "Overhead crane operation certification" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484c1", "title" : "Customer Support Specialist", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Charlotte, United States, adjusted for the Marketing industry." }, "location" : "Charlotte, NC, United States", "locations" : [ "Charlotte", "NC", "United States" ], "timestamp" : "2026-06-16T08:17:32.024", "fingerprint" : "e1aba3282bff89ff481305c1dd0e26dcd0c11560be76c89e39129c1195c95d3f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132085119-customer-support-specialist", "externalId" : "744000132085119", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Assist in marketing campaign development, Execute marketing campaigns, Coordinate marketing projects, Ensure timely delivery of materials, Support content creation, Monitor marketing campaign performance, Report on marketing campaign performance, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "toolProficiency" : [ "Customer support software", "CRM systems", "Ticketing tools" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Ongoing learning opportunities; Skill development", "problemSolvingSkills" : "Problem-solving; Critical thinking", "qualificationsBasic" : "Customer service experience, Excellent communication skills, Problem-solving skills, Handle multiple tasks, Attention to detail, Critical thinking under pressure, Familiarity with customer support software, Familiarity with CRM systems, Familiarity with ticketing tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends. Job Description : We are looking for a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure a positive experience with our products and services. The ideal candidate will have excellent communication skills, a strong problem-solving aptitude, and the ability to manage multiple inquiries efficiently. Responsibilities * Assist in the development and execution of marketing campaigns across various channels. * Coordinate marketing projects and ensure timely delivery of campaign materials. * Support content creation for social media, newsletters, websites, and promotional materials. * Monitor and report on marketing campaign performance using analytical tools. * Collaborate with cross-functional teams including sales, design, and product departments. ## Qualifications Requirements * Proven experience in a customer service or support role, preferably in a similar industry. * Excellent verbal and written communication skills with a strong customer focus. * Ability to handle multiple tasks simultaneously while maintaining attention to detail. * Strong problem-solving skills and the ability to think critically under pressure. * Familiarity with customer support software, CRM systems, and ticketing tools. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Support Specialist at Alphabe Insight Inc. Assist in marketing campaign development. Execute marketing campaigns", "postedDate" : "2026-06-15T00:57:20.000", "createdAt" : "2026-06-16T00:06:13.245", "lastUpdated" : "2026-06-16T08:17:32.024", "ingestTimestamp" : "2026-06-16T00:06:13.245", "mongoId" : "6a305981f292fd229cf484c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Customer support software", "CRM systems", "Ticketing tools" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309c90f292fd229c0fbd51", "title" : "Manager of Customer Support", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Customer Support in the US SaaS industry, adjusted for remote work and manager seniority." }, "location" : "US-Remote", "locations" : [ "US-Remote" ], "timestamp" : "2026-06-16T11:12:22.262", "fingerprint" : "a5fd64890d58ee9fc433bef4ebeb25bc7bc696a033f52779b7929afa905e67f1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7768747003", "externalId" : "7768747003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "experienceMinYears" : 5, "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Company Description At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a309c90f292fd229c0fbd54", "title" : "Technical Customer Support Specialist", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Technical Customer Support Specialist in Australia, adjusted for mid-seniority and the SaaS industry." }, "location" : "Australia-Remote", "locations" : [ "Australia-Remote", "US-Remote" ], "timestamp" : "2026-06-16T12:40:03.745", "fingerprint" : "553d091dc009a92840671980bab97252fc89c08f32f9ee3654c4600eebc86dcb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7767441003", "externalId" : "7767441003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 2, "experienceMaxYears" : 5, "technicalSkills" : "HTML, CSS, Zendesk, Salesforce, Jira, Confluence", "professionalSkills" : [ "Troubleshooting", "Customer service", "Prioritization", "Triaging" ], "majorSkills" : "Customer support, Technical support, Troubleshooting", "majorSkillsList" : [ "Customer support", "Technical support", "Troubleshooting" ], "coreResponsibilities" : "Resolve customer technical issues, Communicate with customers on issue status, Document customer interactions, Develop and hone customer service skills, Develop and hone troubleshooting skills, Develop and hone product knowledge, Build positive working relationships, Foster positive working relationships, Escalate customer tickets to other teams, Coordinate phone calls with customers, Coordinate virtual sessions with customers, Meet performance metrics, Exceed performance metrics, Conduct business in accordance with policies", "teamCollaboration" : "Across the team; Across the company", "domainKnowledge" : "Higher Logic Product Suite", "domainList" : [ "higher-logic-product-suite" ], "domainSpecificKnowledge" : [ "Higher Logic Product Suite" ], "toolProficiency" : [ "Support ticketing system" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "continuousLearning" : "Continually develop skills; Continually develop product knowledge", "problemSolvingSkills" : "Troubleshooting skills", "outcomesObjectives" : "Meet or exceed productivity metrics; Meet or exceed quality metrics; Meet or exceed customer experience metrics", "qualificationsBasic" : "Basic understanding of Higher Logic’s Product Suite, Critical thinking and troubleshooting skills, Excellent verbal and written communication skills, Exceptional customer service skills, Effective prioritization and triaging skills, Basic understanding or willingness to learn HTML & CSS, Basic knowledge or willingness to learn standard web technologies", "qualificationsPreferred" : "2 years of technical customer service experience, SaaS environment experience, Technical background or expertise, Experience with CRM, Experience with Jira/Confluence", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "JOB SUMMARY The Customer Support Specialist’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET) ESSENTIAL DUTIES AND RESPONSIBILITES: Resolve customer technical issues effectively and efficiently through multiple support channels Communicate with customers professionally and consistently on issue status and resolution Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge Build and foster positive working relationships across the team and company As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance) As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager Conduct all business in accordance with Higher Logic policies and procedures. All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: Basic understanding of or a willingness to learn Higher Logic’s Product Suite Critical thinking and troubleshooting skills Excellent verbal and written communication skills Exceptional customer service skills Effective prioritization and triaging skills to manage multiple customer inquiries Basic understanding or willingness to learn HTML & CSS Basic knowledge or a willingness to learn standard web technologies, browsers and web applications EXPERIENCE DESIRED: Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment Typical range for the role overall is 0-5 years. Technical background or expertise either through experience, self-led learning or certifications/degrees Retail, hospitality or restaurant experience providing customer service Experience working in a customer service or contact center environment Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions", "summaryDescription" : "Technical Customer Support Specialist at Higher Logic. Skills: Customer support, Technical support, Troubleshooting. Resolve customer technical issues. 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HVAC controls; T&B process; Construction practices; Systems engineering; Operations fundamentals; Contracting; Business operations", "domainList" : [ "mep-systems", "hvac-controls", "t-b-process", "construction-practices", "systems-engineering", "operations-fundamentals", "contracting", "business-operations" ], "domainSpecificKnowledge" : [ "MEP systems", "HVAC controls", "T&B process", "Construction practices", "Systems engineering", "Operations fundamentals", "Contracting", "Business operations" ], "toolProficiency" : [ "Microsoft Excel", "Microsoft Word", "Microsoft Outlook", "Microsoft Project" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Design documents", "specialRequirements" : "Travel to site-based locations", "qualificationsBasic" : "Experienced engineer, Licensed PE or field technician, Excellent understanding of MEP systems, Excellent understanding of HVAC controls, Excellent understanding of T&B process, Good computer skills, Effective typing skills, Familiar with organization of design documents, Familiar with preparation of multidiscipline designs, Familiar with delivery of design & construction services, Knowledge of construction practices, Knowledge of systems engineering, Knowledge of operations fundamentals, Knowledge of contracting, Knowledge of general business operations, Understanding of project accounting, Understanding of financial management tools, Ability to prioritize, Ability to organize, Ability to work on multiple tasks concurrently, Active participant of employee-owned culture", "qualificationsPreferred" : "Travel to site-based locations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : " Required Qualifications Must be willing to travel to site-based locations as reasonably based on HDR needs Must be an experienced engineer, either a licensed PE or a field technician with excellent understanding of MEP systems, HVAC controls, the T&B process, etc Must have good computer skills and effective typing skills Understanding of Microsoft Excel, Word, Outlook, and Project software Excellent verbal and written communication skills Be familiar with the organization of design documents, the preparation of the multidiscipline designs, and the delivery of the design & construction services Strong knowledge of construction practices, systems engineering, operations fundamentals, contracting, and general business operations Understanding of project accounting and financial management tools Ability to prioritize and organize work; ability to work on multiple tasks concurrently An attitude and commitment to being an active participant of our employee-owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. United Kingdom-England-London", "summaryDescription" : "Pipeline – Buildings Commissioning Jobs. Skills: Buildings Commissioning. 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We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders. Position Overview We are seeking a dedicated and empathetic Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their inquiries and concerns are addressed promptly and effectively. The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment. Key Responsibilities * Respond promptly and professionally to customer inquiries via phone, email, and chat. * Provide accurate information about products, services, policies, and procedures. * Troubleshoot and resolve customer issues or escalate them to the appropriate department. * Maintain detailed and accurate records of customer interactions and transactions. * Follow up with customers to ensure their issues have been satisfactorily resolved. ## Qualifications Requirements * Excellent verbal and written communication skills in English. * Strong problem-solving abilities and a customer-centric attitude. * Ability to manage multiple tasks and prioritize in a fast-paced environment. * Experience with customer support software, CRM systems, or help desk tools is a plus. * High school diploma or equivalent; additional education in communications or related fields is desirable. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Support Assistant at Alphabe Insight Inc. 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Our customers include engineers, developers, integrators, and end users. This role serves as the primary facilitator to drive efficient and customer-centric processes and service for our customer base, while achieving optimum customer relationships, issue handling and time to resolution for all incoming issues. Responsibilities: Ensure customers success by fostering a balanced relationship that benefits both Wabtec and the customer with the goal of producing the highest level of customer support and satisfaction. Manage and deliver solutions for incidents and service requests that meet or exceed Customer Service Level Agreements (SLAs) and Wabtec Service Level Objectives. (SLOs) In this role, you will: • Engage with clients on complex and escalated cases. Lead investigations to facilitate implementation of solutions while adhering to change control and compliance protocols. • Establish and grow relationships with functional peers, internal and client teams. • Provide work direction to team members. This includes case management, shift and time off scheduling, and project assignments and tasks, yearly reviews and other items determined by the Senior Support Director. • Develop, document and train team members on custom or standard programmatic solutions using the available tools & utilities, coding conventions and quality control procedures. • Participate in the CP process to ensure Support has required training and tools for supported products. Work with Engineering and Product leaders to define, schedule and deliver training and tools to support new releases or address high value issues. • Knowledge transfer - Author user/technical documentation and case notes at an SME level. Act as a technical resource or mentor. Create and/or update Knowledge Articles as needed in the appropriate Knowledge tool(s). • Act as escalation resource for Tier 1, Customer Support Engineers, peers and customers. • Review, investigate and enhance escalated issues prior to assignment to Sustaining Engineering teams. • Research and troubleshoot issues involving all aspects of Wabtec solutions, including but not limited to user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems. • Manage team caseload to ensure callbacks and case follow through as defined by the Case Management Guidelines. Review, update and take ownership of cases from Support Engineers as necessary to deliver on SLOs/SLAs. • Manage, measure and improve Support and Customer Satisfaction metrics. Monitor goals in support of departmental and corporate strategies, services requests queue management, reporting analysis (service response rate, team/individual stats, CSAT, staffing, overall performance). • Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate appropriate information necessary to correct configuration issues. • Drive operational excellence via continuous process improvement using ITIL. • Provide 7x24x365 support to Tier 1 and T2 as needed to meet SLAs/SLOs. • Works to meet or exceed all team KPIs. Qualifications: • Bachelor's Degree strongly preferred. • A minimum 5-10 years of professional experience required. • Experience in the usage of ITIL v3 service management is required. • At least 3 years of experience in a phone, e-service, and onsite IT support services environment required. • 5+ years of customer-facing experience required. Technical Expertise: • Expertise in analyzing and infrastructure, network and software performance issues. Hands-on installation and/or troubleshooting expertise in one or more of the following technologies: Linux/Unix Operating Systems, Database systems (Oracle/SQL Server), Storage, Backup, Disaster Recovery, Monitoring tools (BMC, Solarwinds, Nagios), Application Troubleshooting (C++/Perl/Tuxedo), log review. • Experience with enterprise service delivery tools (Salesforce, ServiceNow, Clarify, Remedy) • Working knowledge of TCP/IP protocols, Layers of Networking, IP addressing, • Able to troubleshoot complex issues using a variety of applications (Perl, Toad, SQL Developer etc.) ## Additional Information Our job titles may span more than one career level. The salary rate for this role is currently $91100-129800 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible. What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.", "summaryDescription" : "Customer Support Team Manager at Wabtec. Skills: Customer Success, Account Growth, Customer Retention. Manage a portfolio of customer accounts. Develop and maintain strong customer relationships", "postedDate" : "2026-06-15T16:49:29.000", "createdAt" : "2026-06-16T01:42:32.835", "lastUpdated" : "2026-06-16T11:30:30.637", "ingestTimestamp" : "2026-06-16T01:42:32.835", "mongoId" : "6a308587f292fd229c079a8c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer onboarding", "Customer training", "Issue resolution", "Upselling", "Cross-selling", "Customer Success", "Account Growth", "Customer Retention", "Account management", "Customer relationship management", "Value realization", "Customer retention", "Customer satisfaction", "Manufacturing sector", "CRM software" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305981f292fd229cf484d4", "title" : "Customer Support Specialist", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Detroit, United States, with adjustments for the Marketing industry and company size." }, "location" : "Detroit, MI, United States", "locations" : [ "Detroit", "MI", "United States" ], "timestamp" : "2026-06-16T10:19:52.698", "fingerprint" : "171919763e2afdb5619bfb7081aa367d0f8b19608e1ad0d82f1678f8b3a8547f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132082649-customer-support-specialist", "externalId" : "744000132082649", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Detroit", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3315509,-83.0466403" } ], "locationText" : "Detroit, Michigan, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond promptly to customer inquiries, Resolve customer issues efficiently, Document customer interactions, Maintain detailed records in CRM, Collaborate with other departments, Address and escalate complex problems, Provide product and service information, Assist with order processing", "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain detailed records", "problemSolvingSkills" : "Problem-solving; Conflict resolution; Troubleshooting", "outcomesObjectives" : "Ensuring customer satisfaction", "qualificationsBasic" : "Proven experience in customer support, Excellent verbal and written communication skills, Problem-solving and conflict resolution abilities, Ability to handle high-pressure situations, Familiarity with customer support software and CRM tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description: We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a genuine desire to help customers. Responsibilities: * Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve customer issues efficiently by troubleshooting and providing accurate information. * Document customer interactions and maintain detailed records in the CRM system. * Collaborate with other departments to address and escalate complex problems when needed. * Provide product and service information to customers and assist with order processing. ## Qualifications Requirements * Proven experience in customer support or a related role. * Excellent verbal and written communication skills. * Strong problem-solving and conflict resolution abilities. * Ability to handle high-pressure situations with patience and professionalism. * Familiarity with customer support software and CRM tools. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Support Specialist at Alphabe Insight Inc. Respond promptly to customer inquiries. Resolve customer issues efficiently", "postedDate" : "2026-06-15T00:13:37.000", "createdAt" : "2026-06-15T23:45:33.598", "lastUpdated" : "2026-06-16T10:19:52.698", "ingestTimestamp" : "2026-06-15T23:45:33.598", "mongoId" : "6a305981f292fd229cf484d4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7b6e74d8ee00a09498c8", "title" : "Customer Support Specialist", "company" : "Convera", "industry" : "FinTech", "salary" : { "min" : 650000.0, "max" : 950000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Prague, Czech Republic, adjusted for the FinTech industry and company size." }, "location" : "Czechia", "locations" : [ "Czechia" ], "timestamp" : "2026-06-15T21:26:35.994", "fingerprint" : "ac95301a5b13cee47038c44d3feab6e7abe357fdd9ee8813174709db9dea4447", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/convera/jobs/4880934101", "externalId" : "4880934101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "50.0874654,14.4212535" } ], "locationText" : "Prague, Czech Republic", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 4, "experienceLevel" : "Mid", "professionalSkills" : [ "Transaction processing", "Escalation management", "Service delivery", "Risk management", "Compliance", "Audit readiness", "Reporting accuracy", "Complaint handling", "Process improvements", "Operational initiatives", "Stakeholder management" ], "hardSkillsList" : [ "Customer support", "Case management", "Issue resolution", "Project management", "Operational excellence", "Transaction validation", "Documentation maintenance", "Workload management", "Queue management", "Priority management", "Service level agreements", "Key performance indicators", "Knowledge sharing", "Best-practice support", "Quality reviews", "Team discussions", "Capability building", "Subject matter expert" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Case management", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Project management", "level" : "intermediate" }, { "name" : "Operational excellence", "level" : "intermediate" }, { "name" : "Transaction validation", "level" : "intermediate" }, { "name" : "Documentation maintenance", "level" : "intermediate" }, { "name" : "Workload management", "level" : "intermediate" }, { "name" : "Queue management", "level" : "intermediate" }, { "name" : "Priority management", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" }, { "name" : "Key performance indicators", "level" : "intermediate" }, { "name" : "Knowledge sharing", "level" : "intermediate" }, { "name" : "Best-practice support", "level" : "intermediate" }, { "name" : "Quality reviews", "level" : "intermediate" }, { "name" : "Team discussions", "level" : "intermediate" }, { "name" : "Capability building", "level" : "intermediate" }, { "name" : "Subject matter expert", "level" : "intermediate" } ], "majorSkills" : "Customer Support, Case Management, Problem Solving, Transaction Processing", "majorSkillsList" : [ "Customer Support", "Case Management", "Problem Solving", "Transaction Processing" ], "coreResponsibilities" : "Manage customer interactions across phone, case management, and, Take ownership of complex customer enquiries and escalated, Investigate customer enquiries and escalated cases through resolution, Deliver timely, professional, and customer-focused solutions, Balance operational and risk considerations, Function as an escalation point for customer, transaction,, Analyze complex customer and operational scenarios, Determine appropriate resolutions, Identify potential risks, anomalies, or recurring issues, Escalate risks, anomalies, or recurring issues when necessary, Ensure adherence to regulatory, legal, and internal policy, Support audit readiness, reporting accuracy, and compliance, Support complaint-handling frameworks and control standards, Process and validate customer transactions, Ensure compliance with established procedures, service level agreements,, Investigate and resolve transaction-related issues, exceptions, and discrepancies, Maintain accurate and up-to-date documentation across support and, Effectively manage workloads, queues, and priorities, Achieve service and quality targets, Ensure delivery towards SLAs and KPIs, Partner with teams across Customer Support, Sales, Treasury,, Resolve issues efficiently, Contribute to process improvements and operational initiatives, Enhance customer experience and efficiency, Support the implementation and enhancement of tools, processes,, Share insights and recommendations to improve service delivery, Support operational and cross-functional projects, Track project timelines, actions, and deliverables, Provide guidance and mentoring to colleagues, Share knowledge and best practices, Assist with onboarding and development of new team, Contribute to quality reviews, team discussions, and continuous, Support local Leaders with day-to-day operational activities, Support local Leaders with project assignments, Function as a subject matter expert for complex", "teamCollaboration" : "Partner with teams across Customer Support, Sales, Treasury, Finance, Risk, and Operations; Collaborate across teams", "projectManagementSkills" : [ "Project management", "Timeline management" ], "domainKnowledge" : "Regulated financial environment; Transaction processing; Payments; Financial services", "domainList" : [ "regulated-financial-environment", "transaction-processing", "payments", "financial-services" ], "domainSpecificKnowledge" : [ "Regulated financial environment", "Transaction processing", "Payments", "Financial services" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Documentation maintenance", "continuousLearning" : "Continuous improvement mindset; Personal development; Professional development; Continuous capability building", "innovationCreativity" : "Process improvements; Operational initiatives", "problemSolvingSkills" : "Analytical; Problem-solving abilities; Root cause analysis", "outcomesObjectives" : "Effective handling of complex cases and escalations; Accuracy and compliance in transaction processing; Contribution to team performance; Stakeholder management; Process improvements", "qualificationsBasic" : "2–4 years of experience in customer support, operations, payments, financial services, dealing desk, collections, or a related environment, Experience managing escalations and resolving non-routine customer issues, Proven ability to work independently while operating within established policies and procedures, Fluency in Czech, English is the working language", "qualificationsPreferred" : "Knowledge about project and timeline management", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Customer Support Specialist (EMEA) - Prague Location: Prague Department: Customer Care Convera is seeking an experienced Customer Support Specialist to join our team in Prague. As a Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences while supporting transaction processing, issue resolution, project management, and operational excellence across the EMEA region. This role is ideal for an experienced customer support professional who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about providing outstanding service while maintaining high standards of compliance and risk management. In this hybrid role you will combine customer support, transaction processing, escalation management, and service delivery in a regulated financial environment. The role requires fluency in both Czech English is the working language Responsibilities: Customer Support & Case Management (primary focus) Manage customer interactions across phone, case management, and digital channels Take ownership of complex customer enquiries and escalated cases from investigation through resolution Deliver timely, professional, and customer-focused solutions while balancing operational and risk considerations Function as an escalation point for customer, transaction, and process-related enquiries Problem Solving (primary focus) Analyze complex customer and operational scenarios to determine appropriate resolutions Identify potential risks, anomalies, or recurring issues and escalate when necessary Ensure adherence to regulatory, legal, and internal policy requirements Support audit readiness, reporting accuracy, and compliance with complaint-handling frameworks and control standards Transaction Processing & Operational Excellence Process and validate customer transactions in accordance with established procedures, service level agreements, and regulatory requirements Investigate and resolve transaction-related issues, exceptions, and discrepancies Maintain accurate and up-to-date documentation across support and operational systems Effectively manage workloads, queues, and priorities to achieve service and quality targets Ensure delivery towards SLAs and KPIs Collaboration & Continuous Improvement Partner with teams across Customer Support, Sales, Treasury, Finance, Risk, and Operations to resolve issues efficiently Contribute to process improvements and operational initiatives that enhance customer experience and efficiency Support the implementation and enhancement of tools, processes, and regulatory changes Share insights and recommendations to improve service delivery and operational performance Support operational and cross-functional projects, including tracking timelines, actions, and deliverables Team Support Provide guidance and mentoring to colleagues through knowledge sharing and best-practice support Assist with onboarding and development of new team members Contribute to quality reviews, team discussions, and continuous capability building Support local Leaders with day-to-day operational activities as well as project assignments as required Function as a subject matter expert for complex cases and processes Success in this role will be measured by: Effective handling of complex cases and escalations Accuracy and compliance in transaction processing Contribution to team performance, stakeholder management and process improvements What we are looking for Required Experience 2–4 years of experience in customer support, operations, payments, financial services, dealing desk, collections, or a related environment Experience managing escalations and resolving non-routine customer issues Proven ability to work independently while operating within established policies and procedures Knowledge about project and timeline management Skills & Competencies Strong analytical and problem-solving abilities Excellent verbal and written communication skills High attention to detail with a focus on accuracy and compliance Ability to manage multiple priorities in a dynamic, fast-paced environment Customer-centric mindset with strong professionalism and resilience Confidence influencing outcomes and collaborating across teams Continuous improvement mindset with a commitment to personal and professional development", "summaryDescription" : "Customer Support Specialist at Convera. Skills: Customer Support, Case Management, Problem Solving, Transaction Processing. Manage customer interactions across phone, case management, and. Take ownership of complex customer enquiries and escalated", "postedDate" : "2026-06-14T20:05:37.025", "createdAt" : "2026-06-14T20:05:37.025", "lastUpdated" : "2026-06-15T21:26:35.994", "ingestTimestamp" : "2026-06-14T20:05:37.025", "mongoId" : "6a2c7b6e74d8ee00a09498c8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer support", "Case management", "Issue resolution", "Project management", "Operational excellence", "Transaction validation", "Documentation maintenance", "Workload management", "Queue management", "Priority management", "Service level agreements", "Key performance indicators", "Knowledge sharing", "Best-practice support", "Quality reviews", "Team discussions", "Capability building", "Subject matter expert", "Customer Support", "Case Management", "Problem Solving", "Transaction Processing", "Transaction processing", "Escalation management", "Service delivery", "Risk management", "Compliance", "Audit readiness", "Reporting accuracy", "Complaint handling", "Process improvements", "Operational initiatives", "Stakeholder management", "Timeline management", "Regulated financial environment", "Payments", "Financial services" ], "skillCount" : 37, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5de974d8ee00a08df755", "title" : "German Speaking Customer Support Jobs - Paid Relocation To Sofia", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 36000.0, "max" : 54000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer support in Bulgaria, adjusted for remote work and German language skills." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T01:51:24.535", "fingerprint" : "a92283feb83a531ba90216ebaca422a8a5290bde6fdc587adf8993be8cd02d34", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/97A043A649/apply", "externalId" : "97A043A649", "industryFunction" : { }, "locationPoint" : "35.1264,33.4299", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "hardSkillsList" : [ "Problem-solving skills", "Organizational skills" ], "hardSkills" : [ { "name" : "Problem-solving skills", "level" : "intermediate" }, { "name" : "Organizational skills", "level" : "intermediate" } ], "majorSkills" : "Customer Support, Client Relations", "majorSkillsList" : [ "Customer Support", "Client Relations" ], "coreResponsibilities" : "Deliver customer support, Address customer inquiries, Resolve customer complaints, Resolve technical issues, Maintain customer interaction records, Collaborate with internal teams, Improve processes, Improve customer experience, Stay informed about product updates, Provide accurate information, Participate in training, Enhance professional skills", "teamCollaboration" : "Internal teams", "documentationSkills" : "Detailed records", "continuousLearning" : "Fully Paid Training; Development programs", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Relocation to Sofia", "outcomesObjectives" : "Fostering customer satisfaction", "qualificationsBasic" : "Fluency in German, English proficiency", "qualificationsPreferred" : "Previous customer service experience, Previous support roles experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy is delighted to offer German Speaking Customer Support positions with paid relocation to Sofia. This unique opportunity is ideal for German-speaking professionals seeking a career in customer support within a dynamic and supportive work environment. As a German Speaking Customer Support Representative, you will be the primary point of contact for our German-speaking clients, providing excellent service and fostering customer satisfaction. ### Key Responsibilities * Deliver exceptional customer support to German-speaking clients via phone, email, and chat. * Address and resolve customer inquiries, complaints, and technical issues promptly. * Maintain detailed and accurate records of customer interactions. * Collaborate with internal teams to improve processes and customer experience. * Stay informed about product updates and company policies to provide accurate information. * Participate in training and development programs to enhance professional skills. **Requirements** * Fluency in German (written and spoken) is required; English proficiency is an advantage. * Previous experience in customer service or support roles preferred. * Excellent communication and problem-solving skills. * Ability to work effectively in a fast-paced, team-oriented environment. * Willingness to relocate to Sofia with full relocation support provided. * Strong organizational skills and attention to detail. * Positive attitude and eagerness to learn and grow professionally. **Benefits** 1. Competitive Monthly Salary 2. Relocation Package 3. Fully Paid Training 4. Health Insurance 5. And Much More...", "summaryDescription" : "German Speaking Customer Support Jobs - Paid Relocation To Sofia at Mercier Consultancy Group. Skills: Customer Support, Client Relations. Deliver customer support. Address customer inquiries", "postedDate" : "2026-06-01T00:00:00.000", "createdAt" : "2026-06-12T22:43:56.081", "lastUpdated" : "2026-06-15T01:51:24.535", "ingestTimestamp" : "2026-06-12T22:43:56.081", "mongoId" : "6a2c5de974d8ee00a08df755", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/97A043A649", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Problem-solving skills", "Organizational skills", "Customer Support", "Client Relations" ], "skillCount" : 4, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 14, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5de974d8ee00a08df756", "title" : "German Speaking Customer Support Jobs - Paid Relocation To Sofia", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 30000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer support in Bulgaria, adjusted for remote work and German language skills." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T02:01:02.714", "fingerprint" : "93ce6f63cc4c1918b000d97918a77459cb0b22e9d0b4827af3c1821f63d4c43d", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/5D7FEB1EE3/apply", "externalId" : "5D7FEB1EE3", "industryFunction" : { }, "locationPoint" : "35.9375,14.3754", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "hardSkillsList" : [ "Problem-solving skills" ], "softSkillsList" : [ "Adaptability" ], "hardSkills" : [ { "name" : "Problem-solving skills", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" } ], "coreResponsibilities" : "Provide customer support, Address product inquiries, Resolve customer issues, Keep detailed records, Collaborate with internal teams, Stay updated on product knowledge", "teamCollaboration" : "Internal teams", "continuousLearning" : "Fully Paid Training", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Willingness to relocate to Sofia", "outcomesObjectives" : "Improve service quality; Improve customer satisfaction", "qualificationsBasic" : "Fluent in German, Ability to multitask", "qualificationsPreferred" : "Proficiency in English, Experience in customer support, Familiarity with customer support software", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy is pleased to offer German Speaking Customer Support positions with paid relocation to Sofia. This is a fantastic opportunity for fluent German speakers who are eager to advance their careers in a dynamic and international environment. As a Customer Support Representative, you will deliver exceptional service to our German-speaking clients, helping them navigate products and resolve issues promptly. By joining our team, you gain the opportunity to work in a supportive workplace while enjoying the vibrant lifestyle Sofia has to offer. ### Key Responsibilities * Provide excellent customer support to German-speaking clients through various channels, including phone, email, and live chat. * Address inquiries related to products and services, ensuring clear and accurate communication. * Resolve customer issues efficiently and professionally. * Keep detailed records of customer interactions and transactions. * Collaborate with internal teams to improve service quality and customer satisfaction. * Stay updated on product knowledge and company policies to provide informed assistance. **Requirements** * Fluent in German (both written and spoken); proficiency in English is advantageous. * Experience in customer support or a related field is preferred. * Strong communication and problem-solving skills. * Willingness to relocate to Sofia with relocation assistance provided. * Ability to multitask and work efficiently in a fast-paced environment. * Familiarity with customer support software is a plus. * Positive attitude, adaptability, and eagerness to learn. **Benefits** 1. Competitive Monthly Salary 2. Relocation Package 3. Fully Paid Training 4. Health Insurance 5. And Much More...", "summaryDescription" : "German Speaking Customer Support Jobs - Paid Relocation To Sofia at Mercier Consultancy Group. Provide customer support. Address product inquiries", "postedDate" : "2026-06-01T00:00:00.000", "createdAt" : "2026-06-12T22:34:40.210", "lastUpdated" : "2026-06-15T02:01:02.714", "ingestTimestamp" : "2026-06-12T22:34:40.210", "mongoId" : "6a2c5de974d8ee00a08df756", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/5D7FEB1EE3", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Problem-solving skills", "Adaptability" ], "skillCount" : 2, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 14, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2cf9a674d8ee00a0a9b4ec", "title" : "Dutch speaking Support Specialist", "company" : "Lightspeed", "industry" : "Customers", "salary" : { "min" : 37000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Support Specialist in Amsterdam, Netherlands, adjusted for the SaaS industry and company size." }, "location" : "Amsterdam", "locations" : [ "Amsterdam", "Ghent", "Berlin", "London", "Belfast" ], "timestamp" : "2026-06-15T13:11:08.587", "fingerprint" : "0ecf60bf43e71ec61eeaee51a45329d9b6c74f972619aef7f65a0b88fd2b20a8", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/lightspeedhq/ecc866b2-f455-42c7-bcb4-140837332460/application", "externalId" : "ecc866b2-f455-42c7-bcb4-140837332460", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, Netherlands", "employmentType" : "FULL_TIME", "technicalSkills" : "IOS, Android, OSX, Windows", "professionalSkills" : [ "Customer experience", "Troubleshooting techniques" ], "coreResponsibilities" : "Investigate issues, Troubleshoot issues, Test issues, Resolve issues, Identify source of customer issues, Provide prompt solution, Document interactions, Track interactions, Resolve interactions, Identify product issues, Reproduce product issues, Escalate product issues, Track issues to resolution, Advocate product improvements, Promote service improvements", "teamCollaboration" : "Global teams; Multi-language team", "domainKnowledge" : "Hospitality industry", "domainList" : [ "hospitality-industry" ], "domainSpecificKnowledge" : [ "Hospitality industry" ], "communicationSkills" : "Verbal interactions; Written interactions", "documentationSkills" : "Document interactions", "continuousLearning" : "Skill development", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Weekend shifts, Weekend working days", "qualificationsBasic" : "Customer service experience, Technical support experience, Attention to detail, Verbal communication skills in Dutch, Written communication skills in Dutch, Verbal communication skills in English, Written communication skills in English, Basic iOS experience, Basic Android experience, Basic OSX experience, Basic Windows experience", "qualificationsPreferred" : "Experience with Phone platforms, Experience with Email platforms, Experience with Ticketing platforms, Experience with Live Chat platforms, Hospitality industry experience, SaaS product experience, IOS application experience, Computer networking experience, Computer networking interest", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Hi there! Thanks for stopping by \uD83D\uDC4B Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: - Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM - Flexibility on working days and shifts (weekends included) - Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. - Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution - Work within our customer support platforms to document, track and resolve interactions - Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member - Advocate and promote improvements to our products and services - Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you’ll be bringing to the team: - Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience - Excellent verbal and written communication skills in Dutch & English - Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: - Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms - Experience or knowledge of the Hospitality industry - Experience supporting a SaaS product - Experience supporting an iOS application - Computer networking experience or interest What’s in it for you: Come experience Lightspeed… - Real career growth opportunities in a fast-scaling company - A team environment that combines impact with opportunity - Exposure to modern, industry-leading technology - Continuous learning and skill development - A diverse and inclusive workplace …and enjoy great benefits: - Lightspeed share scheme (everyone is an owner) - Pension plan - €400 annual health & wellness benefit - Mental health support, counselling & coaching services - 25 vacation days per year - Paid parental leave and support - Volunteer day - Public transport allowance In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. Please make sure to apply with a CV in English. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Dutch speaking Support Specialist at Lightspeed. Investigate issues. Troubleshoot issues", "createdAt" : "2026-06-14T05:10:34.141", "lastUpdated" : "2026-06-15T13:11:08.587", "ingestTimestamp" : "2026-06-14T05:10:34.141", "mongoId" : "6a2cf9a674d8ee00a0a9b4ec", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Customer experience", "Troubleshooting techniques", "Hospitality industry" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5de974d8ee00a08df6dc", "title" : "French Speaking Customer Support Jobs - Paid Relocation To Sofia", "company" : "Mercier Consultancy Group", "industry" : "Consumer Services", "salary" : { "min" : 24000.0, "max" : 36000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level customer support roles in Sofia, Bulgaria, with remote work and paid relocation, are estimated based on the local market baseline, adjusted for entry seniority and the remote work mode." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-14T22:19:38.368", "fingerprint" : "63aa4ddd028c68e801cf962ae878849ea924d260f4a03d699a2dc2e5ee9523fe", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/F72AE5B3BA/apply", "externalId" : "F72AE5B3BA", "industryFunction" : { }, "locationPoint" : "39.3999,-8.2245", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "hardSkillsList" : [ "Problem-solving", "Multitasking" ], "softSkillsList" : [ "Adaptability" ], "hardSkills" : [ { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Multitasking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" } ], "majorSkills" : "Customer support, Customer service", "majorSkillsList" : [ "Customer support", "Customer service" ], "coreResponsibilities" : "Deliver excellent customer service, Address and resolve customer inquiries, Maintain accurate records, Collaborate with internal teams, Stay updated on product knowledge", "teamCollaboration" : "Collaborate with internal teams", "continuousLearning" : "Fully Paid Training", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "Relocation to Sofia", "qualificationsBasic" : "Fluent in French, Comfortable using customer service software", "qualificationsPreferred" : "Proficiency in English, Prior customer support experience, Prior customer service experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mercier Consultancy is offering an exciting opportunity for French Speaking Customer Support Representatives with paid relocation to Sofia. If you are fluent in French and looking to advance your career in a vibrant and supportive environment, this role is perfect for you. As part of our team, you will provide exceptional support to our French-speaking customers, ensuring their inquiries and concerns are addressed promptly and effectively. We value talent and are committed to assisting with your relocation to Sofia, making your transition smooth and comfortable. ### Key Responsibilities * Deliver excellent customer service to French-speaking clients via phone, email, and chat. * Address and resolve customer inquiries related to our products and services. * Maintain accurate records of customer interactions and follow-up actions. * Collaborate with internal teams to improve customer experience and service delivery. * Stay updated on product knowledge and changes to assist customers effectively. **Requirements** * Fluent in French (written and spoken); proficiency in English is a plus. * Prior customer support or service experience is preferred. * Excellent communication and interpersonal skills. * Adaptability and willingness to relocate to Sofia with paid relocation support. * Strong problem-solving and multitasking abilities. * Comfortable using customer service software and tools. * Positive attitude and eagerness to learn and grow within the company. **Benefits** 1. Competitive Monthly Salary 2. Relocation Package 3. Fully Paid Training 4. Health Insurance 5. And Much More...", "summaryDescription" : "French Speaking Customer Support Jobs - Paid Relocation To Sofia at Mercier Consultancy Group. Skills: Customer support, Customer service. Deliver excellent customer service. Address and resolve customer inquiries", "postedDate" : "2026-05-21T00:00:00.000", "createdAt" : "2026-06-12T22:39:31.475", "lastUpdated" : "2026-06-14T22:19:38.368", "ingestTimestamp" : "2026-06-12T22:39:31.475", "mongoId" : "6a2c5de974d8ee00a08df6dc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/F72AE5B3BA", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Problem-solving", "Multitasking", "Adaptability", "Customer support", "Customer service" ], "skillCount" : 5, "jobCategory" : "customer-service", "jobSubcategory" : "consumer-services", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 24, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c6ac774d8ee00a090ddf1", "title" : "Customer Support Engineer", "company" : "Future Secure AI", "industry" : "Technology", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Engineer in Austin, TX, adjusted for the technology industry." }, "location" : "Austin", "locations" : [ "Austin" ], "certifications" : [ "AWS Certified Cloud Practitioner", "Azure Fundamentals" ], "timestamp" : "2026-06-15T23:41:03.945", "fingerprint" : "16552a7085342b9baf1239a1dbf3f0b30175191a0e7bfadfccb8aeb7a9337fbb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.anz.greenhouse.io/futuresecureai/jobs/4001543201", "externalId" : "4001543201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS, Azure, GCP, Python, JavaScript", "professionalSkills" : [ "Troubleshooting complex issues", "Customer onboarding", "Feedback translation", "Incident response" ], "hardSkillsList" : [ "Analytical skills", "Troubleshooting skills" ], "hardSkills" : [ { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Troubleshooting skills", "level" : "intermediate" } ], "majorSkills" : "Customer support, Technical support, AI security platform", "majorSkillsList" : [ "Customer support", "Technical support", "AI security platform" ], "coreResponsibilities" : "Diagnose technical issues, Resolve technical issues, Guide customers through onboarding, Create documentation, Maintain documentation, Escalate complex issues, Track complex issues, Develop platform understanding, Gather customer feedback, Translate feedback into insights, Identify potential issues, Proactively reach out to customers, Prevent problems, Ensure seamless customer experience, Contribute to knowledge base creation, Contribute to knowledge base maintenance, Participate in incident response", "teamCollaboration" : "Engineering teams; Product teams; Sales teams", "domainKnowledge" : "AI security platform; AI/ML concepts; Security considerations; Cybersecurity concepts", "domainList" : [ "ai-security-platform", "ai-ml-concepts", "security-considerations", "cybersecurity-concepts" ], "domainSpecificKnowledge" : [ "AI security platform", "AI/ML concepts", "Security considerations", "Cybersecurity concepts" ], "toolProficiency" : [ "Zendesk", "Jira Service Management", "Docker", "Kubernetes" ], "communicationSkills" : "Written communication; Verbal communication; Explain technical concepts", "documentationSkills" : "Create documentation; Maintain documentation; Knowledge base articles; FAQs", "problemSolvingSkills" : "Troubleshooting; Problem-solving", "qualificationsBasic" : "2+ years customer support experience, 2+ years technical support experience, SaaS environment experience, Software development principles understanding, Networking concepts understanding, Cloud computing environments understanding, Ticketing systems experience, Linux comfort, Command line usage", "qualificationsPreferred" : "AI/ML concepts familiarity, AI/ML technologies familiarity, AI/ML workflows familiarity, Security considerations in AI/ML pipelines understanding, Cybersecurity concepts experience, Cybersecurity tools experience, Cybersecurity techniques experience, Common security threats understanding, Common security vulnerabilities understanding, Basic programming skills, Relevant cloud certifications, Containerization technologies familiarity, Orchestration platforms familiarity", "rawDescription" : "About the Company At Future Secure AI, we're building something genuinely new — and we're looking for people bold enough to build it with us. We work at the frontier of AI, tackling big, real-world problems for global enterprises across multiple industries, armed with state-of-the-art technology and a culture that prizes courage, rigor, and relentless curiosity. Our BRAVER values aren't just words on a wall — they describe the kind of people we are and the standard we hold ourselves to every day. Our leadership team is entrepreneurial, experienced, and accessible, with an open-door policy that means you'll never be just a number here. We invest seriously in your growth because we know our success depends on yours. If you're ready to work alongside some of the brightest minds in the industry, push into uncharted territory, and do work that genuinely matters, Future Secure AI is the place for you. About the Role We're seeking a passionate and technically sharp Customer Support Engineer to join our growing Headquarters. As a Customer Support Engineer, you'll be a key point of contact for our customers, providing technical assistance, troubleshooting complex issues, and advocating for their needs within FutureSecure. You’ll be working directly with users of our platform, assisting with onboarding, debugging, and understanding platform capabilities. This role is ideal for someone who thrives on problem-solving, loves helping others, and is excited about the intersection of AI and security. You'll play a crucial role in shaping our customer experience and providing valuable feedback to our product and engineering teams. Responsibilities Diagnose and resolve complex technical issues related to our AI security platform, working directly with customers via email, chat, and occasionally screen sharing Guide new customers through the onboarding process, ensuring a smooth and successful experience. Create and maintain helpful documentation and tutorials Effectively escalate and track complex issues to engineering and product teams, providing clear and concise information to facilitate resolution Develop a deep understanding of our AI security platform's architecture, functionality, and limitations. Become a go-to resource for both customers and internal teams Actively gather customer feedback and translate it into actionable insights for product development and engineering improvements. Be a champion for the customer's voice Identify potential issues and proactively reach out to customers to offer assistance and prevent problems Partner closely with Sales, Engineering, and Product teams to ensure a seamless customer experience Contribute to the creation and maintenance of knowledge base articles, FAQs, and other support documentation Participate in incident response processes to quickly resolve critical issues affecting our customers Minimum Qualifications 2+ years of experience in a customer support, technical support, or similar role, ideally in a SaaS environment Strong understanding of software development principles, networking concepts, and cloud computing environments (e.g., AWS, Azure, GCP) Excellent analytical and troubleshooting skills with a proven ability to diagnose and resolve complex technical issues Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences Experience with ticketing systems (e.g., Zendesk, Jira Service Management) A genuine desire to help customers succeed and a commitment to providing outstanding customer service Comfortable working with Linux and using the command line Preferred Qualifications Familiarity with AI/ML concepts, technologies, and workflows Understanding of security considerations in AI/ML pipelines Experience with cybersecurity concepts, tools, and techniques and general understanding of common security threats and vulnerabilities Basic programming skills in a language like Python, JavaScript, or similar Experience with scripting languages for automation Relevant cloud certifications (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) Familiarity with containerization technologies like Docker and orchestration platforms like Kubernetes Why Join Us? A high-performance culture State-of-the-art technology Experience world-class leadership Scale of impact and purpose A competitive salary and a huge growth trajectory Work with the best in the industry Flexible work environment Diversity and creativity Disclaimer: We do not wish to be contacted by recruitment agencies. Our hiring process is managed in-house and the best way for candidates to express interest is by applying with your resume through our company website. Future Secure AI Privacy Policy At Future Secure AI, we are committed to protecting your privacy and adhering to the principles of the General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Our Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit our website at www.futuresecure.ai (the \"Website\") and use our services.", "summaryDescription" : "Customer Support Engineer at Future Secure AI. Skills: Customer support, Technical support, AI security platform. Diagnose technical issues. Resolve technical issues", "postedDate" : "2026-06-14T19:57:38.798", "createdAt" : "2026-06-14T19:57:38.798", "lastUpdated" : "2026-06-15T23:41:03.945", "ingestTimestamp" : "2026-06-14T19:57:38.798", "mongoId" : "6a2c6ac774d8ee00a090ddf1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Analytical skills", "Troubleshooting skills", "Customer support", "Technical support", "AI security platform", "Troubleshooting complex issues", "Customer onboarding", "Feedback translation", "Incident response", "AI/ML concepts", "Security considerations", "Cybersecurity concepts", "AWS Certified Cloud Practitioner", "Azure Fundamentals", "Zendesk", "Jira Service Management", "Docker", "Kubernetes" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7a0c74d8ee00a094411e", "title" : "Customer Service Agent - Estonian Speaking", "company" : "Betsson Group", "industry" : "Hospitality", "salary" : { "min" : 26000.0, "max" : 34000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Service Agent in Malta, adjusted for the Gaming industry." }, "location" : "Malta", "locations" : [ "Malta" ], "timestamp" : "2026-06-16T02:39:14.979", "fingerprint" : "4cda04852c460ee846f01696aec32234184c7802430471912e9bfad2bbdba888", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/betsson/jobs/8002347", "externalId" : "8002347", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Malta", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Malta", "coreResponsibilities" : "Assist Estonian speaking customers via email, chat, and, Work in a team for best customer support, Translate advertising texts and customer feedback into Estonian, Handle customer accounts, Follow company policies on player safety, protection, and", "teamCollaboration" : "Work in a team", "domainKnowledge" : "iGaming world", "domainList" : [ "igaming-world" ], "domainSpecificKnowledge" : [ "iGaming world" ], "continuousLearning" : "Develop and learn", "problemSolvingSkills" : "Problem solver", "specialRequirements" : "Relocation bonus", "qualificationsBasic" : "Excellent English and Estonian, Good MS Office skills, Previous customer service experience, Time management skills, Multitasking skills", "qualificationsPreferred" : "Previous iGaming experience, Other language skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Kas oled hea probleemi lahendaja, erakordselt hea suhtleja ning naudid töötamist lahedas tiimis? Kui tunned, et kirjeldasime just sind siis ootame sind liituma meie auhinnatud klienditoe tiimi, mille asukohaks on meie uudne ja mugav kontor Maltal! Sa oleksid osa meie sujuvast klienditoe osakonnast, töötades parima klienditeeninuse nimel. Kuid mitte ainult seda, võimalused areneda ja õppida on Betssonis lõpmatud! Sooviksime, et teeksid laitmatult järgmisi asju: -Aitaksid eesti keelt kõnelevaid kliente emaili, chati ning telefoni teel. -Töötad tiimis ning pingutate ühiselt parima klientitoe teenuse nimel. -Tõlgiksid reklaam tekste ning klientide tagasisidet eesti keelde. -Klientide kontodega tegelemine. -Järgiksid firma eeskirju ja reegleid seoses mängija turvalisusega, kaitsmisega ning vastutustundliku mängimisega. MIS ON SELLEST KASU SULLE? Meie Betssonis ei anna sulle lihtsalt võimalust töötada meie juhtivatel turgudel, vaid anname võimaluse seda teha parimas klienditoe tiimis. Meie juures on lõpmatud võimalused areneda ning karjääri edendada, ning saada uusi teadmisi iGamingu maailmast ja samuti olla osa mitmekülgsest, sõbralikust töökeskkonnast. Me soovime, et meie töötajad annavad edasi meile tähtsaid väärtuseid ning, et meie töötajad saaksid nautida kõiki plusse, mis kaasnevad Betssonis töötamisega! SA OLED HEA: -suurepärane inglise ja eesti keele oskus, nii kirjalik kui suuline. Vene keele oskus on boonus -hea oskus MS Office’s -eelnev kogemus klienditeeninduses/klienditoes -aja planeerimises ning mitme asja korraga tegemises SUUR PLUSS ON: -eelnev iGaming kogemus -mōne muu keele oskus MIDA ME PAKUME: Sarnaselt ameerika mägedele on ka elu Betssonis kohati sama kiire ning sisaldada pööraseid pöördeid, kuid siiski alati lõbus! Kuid mida muud võikski oodata ettevõttelt, millel on 7 eri riigis kontorid, kus töötab 1700 töötajat, millest 900 on Maltal. Me saame aru, et see töö ei sobi igale inimesele, kuid kui sa oled sihikindel, adrenaliini himuline, alati valmis piire ületama ja ennast arendama siis sobid meile ideaalselt. HEA TEADA: -alustamise kuupäev: iga teine nädal algab treening -palk: palgal on põhiosa ning boonuse süsteem -töötunnid: klienditoena on töö graafiku põhine -asukoht: Malta, St.Julians -ümberasumise kulude boonus Challenge Accepted? By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy", "summaryDescription" : "Customer Service Agent - Estonian Speaking at Betsson Group. Assist Estonian speaking customers via email, chat, and. Work in a team for best customer support", "postedDate" : "2026-06-14T21:29:21.450", "createdAt" : "2026-06-14T21:29:21.450", "lastUpdated" : "2026-06-16T02:39:14.979", "ingestTimestamp" : "2026-06-14T21:29:21.450", "mongoId" : "6a2c7a0c74d8ee00a094411e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "iGaming world" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d143374d8ee00a0ae7478", "title" : "Customer Support Specialist", "company" : "Alt Legal", "industry" : "SaaS", "salary" : { "min" : 600000.0, "max" : 900000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in the Philippines SaaS industry, adjusted for remote work." }, "location" : "Philippines", "locations" : [ "Philippines" ], "timestamp" : "2026-06-16T04:31:43.501", "fingerprint" : "862a25b16e16209d4bed4448a17a55148299dab57dbe3d525378e71aea333e78", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://alt-legal.breezy.hr/p/93ce9bca3fee-customer-support-specialist", "externalId" : "93ce9bca3fee", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Philippines", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Philippines", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "domainKnowledge" : "Legal technology", "domainList" : [ "legal-technology" ], "domainSpecificKnowledge" : [ "Legal technology" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Customer Support Specialist at Alt Legal (Remote) Location: Remote Only The Company: Alt Legal is a fast-growing SaaS-based legal technology company based in New York focused on making trademark professionals’ lives easier. Our intuitive and automated software helps IP professionals create, maintai", "summaryDescription" : "Customer Support Specialist at Alt Legal. Focus on customer relationships. Focus on customer retention", "createdAt" : "2026-06-14T20:26:58.895", "lastUpdated" : "2026-06-16T04:31:43.501", "ingestTimestamp" : "2026-06-14T20:26:58.895", "mongoId" : "6a2d143374d8ee00a0ae7478", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Legal technology" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7d5674d8ee00a094f906", "title" : "Customer Support Agent", "company" : "Gymshark", "industry" : "Outdoor & Apparel", "salary" : { "min" : 26780.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Solihull, England, United Kingdom", "locations" : [ "Solihull", "England", "United Kingdom" ], "timestamp" : "2026-06-16T02:30:43.703", "fingerprint" : "bd0858e502d4c374156c30437cb00969120e4d4ba30d2ef53796cda148861589", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/gymshark/jobs/4881182101", "externalId" : "4881182101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Solihull", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.4130189,-1.7768935" } ], "locationText" : "Solihull, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "coreResponsibilities" : "Manage customer interactions end-to-end, Ensure timely resolution, Ensure effective resolution, Deliver exceptional service, Act as voice of customer, Provide feedback, Identify areas for improvement, Make customer-first decisions, Balance business impact, Identify opportunities to exceed expectations, Delight customers, Build product knowledge, Educate customers, Guide customers, Follow up on customer queries, Ensure complete satisfaction, Collaborate with internal teams, Resolve complex issues, Report trends, Report insights, Support colleagues, Contribute to collaborative environment, Contribute to high-performing team", "teamCollaboration" : "Internal teams; Colleagues; High-performing team", "communicationSkills" : "Build rapport; Build trust", "problemSolvingSkills" : "Problem-solving; Think independently", "specialRequirements" : "Flexible shifts, Evenings, Weekends, Holidays, 24/7 operation, Attend assessment centre, Attend 3 days a week", "outcomesObjectives" : "Ensure timely resolution; Ensure effective resolution; Exceed expectations; Delight customers; Ensure complete satisfaction; Support continuous improvement", "qualificationsBasic" : "1-3 years customer service experience, Deliver high-quality service, Excellent communication skills, Build rapport and trust, Problem-solving skills, Think independently, Comfortable in digital environment, Manage queries via online channels, Prioritise workload, Manage time effectively, Stay organised, Flexibility for rotating shifts, Proactive mindset, Passion for helping customers, Improve service, Adapt to change, Thrive in evolving environment, Work independently, Maintain team collaboration, High professionalism, Emotional intelligence, Resilience", "workSiteFlexibility" : "Hybrid", "rawDescription" : "OVERVIEW: We’re looking for a passionate and customer-focused Customer Support Agent to join a fast-paced, global Customer Experience team. In this role, you’ll deliver a world-class service across multiple channels including email, social media, and web chat - ensuring every interaction feels personal, insightful, and aligned with the brand experience. Operating in a 24/7 environment, you’ll be part of a dynamic team that puts the customer at the heart of everything. You’ll play a key role in building trust, loyalty, and long-term relationships with a highly engaged and digitally savvy customer base. The salary for this position is £26,780 per annum WHAT YOU'LL BE DOING: Managing customer interactions end-to-end, ensuring a timely and effective resolution for every query Delivering exceptional service across email, live chat, and social media channels Acting as the voice of the customer - providing feedback and identifying areas for improvement Making confident, customer-first decisions while balancing business impact Proactively identifying opportunities to exceed expectations and delight customers Building strong product knowledge to educate and guide customers effectively Following up on customer queries to ensure complete satisfaction Collaborating with internal teams to resolve complex issues Reporting trends and insights to leadership to support continuous improvement Supporting colleagues and contributing to a collaborative, high-performing team environment Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation WHAT YOU'LL NEED: Essential Criteria: 1–3 years’ experience in a customer service or customer-facing role Proven ability to deliver high-quality service in a fast-paced environment Excellent communication skills, with the ability to build rapport and trust Strong problem-solving skills and the ability to think independently Comfortable working in a fully digital environment across multiple systems Experience managing customer queries via online channels (e.g., chat, email, social media) Ability to prioritise workload, manage time effectively, and stay organised Flexibility to work rotating shifts, including evenings and weekends A proactive mindset with a passion for helping customers and improving service Ability to adapt to change and thrive in a rapidly evolving environment Experience working independently while maintaining strong team collaboration High level of professionalism, emotional intelligence, and resilience CLOSING DATE: Friday 19th June 2026 @ 12:00pm All successful candidates must be available to attend a 2.5 hour assessment centre on the 1st July along with being available to start with us on the 3rd August 2026. LOCATION: Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK. BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. ABOUT US. We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth. THE PERKS. Standard benefits include: Performance-based Bonus opportunity Funded Healthcare benefit 25 days holiday, additional day for your birthday & Bank Holidays Contributory Employer pension scheme Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading Gymshark Employee Discount & long service awards Access to High Street cashback and discounts Financial, Physical and Mental Wellbeing Support Enhanced Family Leave package Life Assurance Office location specific benefits include (IQ): Gym Membership to The Lifting Club (LC) Onsite lunch provision & coffee bars EV charge points available Office location specific benefits include (LDN): Funded multi-site fitness membership Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.", "summaryDescription" : "Customer Support Agent at Gymshark. Manage customer interactions end-to-end. Ensure timely resolution", "postedDate" : "2026-06-14T20:07:38.533", "createdAt" : "2026-06-14T20:07:38.533", "lastUpdated" : "2026-06-16T02:30:43.703", "ingestTimestamp" : "2026-06-14T20:07:38.533", "mongoId" : "6a2c7d5674d8ee00a094f906", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307059f292fd229cff3a60", "title" : "Manager, Paid Social", "company" : "Lume Deodorant", "industry" : "E-Commerce", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager, Paid Social in New York, United States, adjusted for the consumer goods industry and manager seniority." }, "location" : "New York, NY, United States", "locations" : [ "New York", "NY", "United States" ], "timestamp" : "2026-06-16T10:45:25.010", "fingerprint" : "145cbc2cbdfba6bef93f94535b6efbb7905219a26aee29b99b00d5d5a596c87b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/103644278/jobs/8008708", "externalId" : "8008708", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceLevel" : "Manager", "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "remoteFriendly" : false, "rawDescription" : "About Lume and Mando Founded in 2017, Lume is a transformative personal care brand on a mission to normalize body odor beyond pits and provide people with outrageously effective solutions so they don’t have to think twice about odor. We are pioneers of the whole body deodorant category, with a portfolio of odor-blocking products including anti-perspirants, aluminum-free deodorants, body washes, body creams, cleansing bars and laundry sprays. Lume products are OB/GYN developed, made with skin-safe ingredients that are gentle enough for the most sensitive parts and often referred to as “life-changing” by our customers. In late 2022, we launched a men’s line called Mando, bringing our expertise to the men’s personal care category. From whole body deodorants to body washes, our product offerings arm men with the confidence to show up as their best selves as they move about their busy day. Lume and Mando are part of Mammoth Brands, the modern CPG company behind category-leading brands Harry’s, Flamingo, Lume, Mando, and Coterie. Driven by a mission to “Create Things People Like More,” the company is creating a new model—and home—for brands, founders, and talent looking to solve unmet needs, improve peoples’ lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date. About the team As part of the Communications team, this role will help drive awareness and brand love at the top of the funnel for both Lume and Mando. The team is responsible for shaping our voice, amplifying our message through creators and earned moments, and ensuring our storytelling connects with audiences in an authentic way. We’re collaborative, fast-moving, and deeply plugged into culture, balancing creative instincts with strategic thinking to build brands people genuinely care about. About the role Anyone can send a brief. We’re looking for someone who can build a point of view. As Influencer Marketing Manager, you’ll help define how Lume and Mando show up through creators—who we partner with, how we collaborate, and how we turn authentic creator love into meaningful brand impact. This role is for someone who understands internet culture, values strong relationships, and knows how to balance creative instincts with performance-driven thinking. What you will accomplish Help lead the development and execution of Lume and Mando’s influencer strategies to drive brand awareness, engagement, and cultural relevance Own the end-to-end execution of all sponsored creator partnerships, including casting, briefing, content review and approvals, day-to-day comms, and post-campaign performance recaps Develop, manage, and scale Lume + Mando’s gifting programs to nurture long-term creator relationships and sustained brand affinity, including but not limited to creative ideation, creator selection, and mailer execution Lead and support influencer contract negotiations, including deliverables, timelines, usage rights, and pricing Collaborate cross-functionally with Social, Performance Marketing, Events, and Brand teams to ensure alignment across channels and identify creator opportunities that feel organic and on-brand Support and amplify key brand moments (ie. launches, events, and major campaign) through thoughtful, high-impact creator partnerships Analyze campaign and creator performance data and translate insights into actionable recommendations for future strategy, creator selection, and content optimization This should describe you Bachelor’s degree required; Experience in influencer marketing with experience in managing high-impact influencer collaborations Experienced in working with an influencer agency Deeply consumer-centric and trend driven - you know how to uncover new upcoming trends and creators and translate it into branded content. Excellent communication skills with the ability to inspire and motivate cross-functional partners. Here's who you'll work with Reporting to Senior Brand Manager of Communications Working on Lume + Mando’s Communications Team You’ll be working cross functionally with Brand, PR, Growth, Social, Creative, Retail, and E-Comm team Benefits and perks Medical, dental, and vision coverage 401k match Equity in Mammoth Brands Flexible time off and working hours L&D stipend 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop Free products from our family of brands The Mammoth Brands' working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can’t forget the free products and the opportunity to have some meetings without Zoom! We can’t quantify all of the intangible things we think you’ll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $120,400-$150,500, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience. Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company. If visa sponsorship is required for work authorization, please note that Mammoth Brands in collaboration with immigration counsel will manage and submit all necessary legal filings on behalf of the candidate.", "summaryDescription" : "Manager, Paid Social at Lume Deodorant. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics", "postedDate" : "2026-06-16T01:19:10.002", "createdAt" : "2026-06-16T01:19:10.002", "lastUpdated" : "2026-06-16T10:45:25.010", "ingestTimestamp" : "2026-06-16T01:19:10.002", "mongoId" : "6a307059f292fd229cff3a60", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consumer Goods", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c764a74d8ee00a09399d7", "title" : "Customer Support Representative", "company" : "Moab", "industry" : "Product", "salary" : { "min" : 60000.0, "max" : 90000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T02:26:38.788", "fingerprint" : "5d4a55c658903f9d28702454ede4fb84446b47bd4f96bbdd29df7d0b271f662b", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/moab/50b8dd3e-dffd-4375-bda9-85c1b69ca14a/application", "externalId" : "50b8dd3e-dffd-4375-bda9-85c1b69ca14a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, JSON, APIs", "professionalSkills" : [ "Bug investigation", "Customer advocacy", "Pattern spotting", "Knowledge base contribution" ], "hardSkillsList" : [ "Bug reproduction", "Evidence gathering", "Timeline translation", "Customer communication" ], "hardSkills" : [ { "name" : "Bug reproduction", "level" : "intermediate" }, { "name" : "Evidence gathering", "level" : "intermediate" }, { "name" : "Timeline translation", "level" : "intermediate" }, { "name" : "Customer communication", "level" : "intermediate" } ], "majorSkills" : "Customer support, Bug investigation, Customer communication", "majorSkillsList" : [ "Customer support", "Bug investigation", "Customer communication" ], "coreResponsibilities" : "Own customer inbox, Triage incoming tickets, Respond quickly and clearly, Investigate bugs end-to-end, Reproduce reported issues, Gather evidence using tooling, Prepare handoff for engineering, Track open bugs, Pull timelines from engineers, Translate engineering updates, Close the loop with customers, Tell customers what happened, Use AI tooling well, Provide feedback on AI tools, Spot patterns in issues, Flag issues to product, Flag issues to engineering, Contribute to knowledge base, Write knowledge base articles", "teamCollaboration" : "Handoff for engineering; Direct line to engineers; Direct line to operations; Flag issues to product; Flag issues to engineering", "domainKnowledge" : "Equipment dealer software; Rental business software; Construction industry; Agriculture industry; Logistics industry; B2B SaaS support; Product-led company; Field-services industry", "domainList" : [ "equipment-dealer-software", "rental-business-software", "construction-industry", "agriculture-industry", "logistics-industry", "b2b-saas-support", "product-led-company", "field-services-industry" ], "domainSpecificKnowledge" : [ "Equipment dealer software", "Rental business software", "Construction industry", "Agriculture industry", "Logistics industry", "B2B SaaS support", "Product-led company", "Field-services industry" ], "toolProficiency" : [ "AI tooling", "Internal tooling", "AI triage agents", "Product knowledge brain", "Query assistants" ], "communicationSkills" : "Written communication; Plain language translation", "documentationSkills" : "Knowledge base contribution", "problemSolvingSkills" : "Investigate bugs; Untangle problems; Root cause analysis", "outcomesObjectives" : "Ensure customers are taken care of; Turn 'something's broken' into 'solved'; Make support investigation faster; Close the loop with customers", "qualificationsBasic" : "Written communication skills, Comfortable working with AI tools, Organized in queue-driven environment, Hold high standard for 'done', Patient and empathetic", "qualificationsPreferred" : "Background in equipment rental, Background in construction, Background in agriculture, Field-services industry background, Experience with Pylon, Experience with Zendesk, Experience with Intercom, Experience with Slack, Experience with Linear, Experience with Jira, Familiarity with reading APIs, Familiarity with JSON, Familiarity with basic SQL, Genuine appetite to learn SQL, Experience at growing company", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT MOAB Moab is building a modern, all-in-one software platform for equipment dealers and rental businesses. The equipment dealer and rental market is a key part of the multi-trillion dollar construction, agriculture, and logistics industries, and is currently underserved by antiquated incumbent software solutions (most of which were founded in the 1980s and 1990s). Our customers run businesses where a missed delivery, a wrong invoice, or a stuck dispatch board costs them real money — sometimes within the hour. They depend on us to keep their day moving, and they depend on the people behind our support inbox to do the same. We’re a small team of energetic, dedicated, and passionate individuals. We value team members who can not only roll up their sleeves to do hands-on work, but also think clearly and creatively about the big picture. At Moab, you’ll find significant room for career growth, fostered by a meritocratic culture that prioritizes individual and team development. ABOUT THE ROLE You’ll spend your day making sure our customers are taken care of — answering questions, untangling problems, and being the voice that turns “something’s broken” into “Moab figured it out.” A substantial portion of your time will be spent investigating bugs. You’ll reproduce reported issues, dig into our internal tools and AI-powered triage agents to gather evidence, and build a clean handoff for engineering when the problem needs code changes. From there, you’ll track the open bug through to resolution — pulling timelines from engineers, translating their updates into plain language, and closing the loop with the customer. You’ll be the customer’s advocate inside Moab, and Moab’s calm, competent face back to the customer. You’ll have a direct line to engineers and operations folks who deeply understand the platform — knowing when to escalate is part of the job, not a weakness. WHAT YOU’LL DO The core of the job: - Own the customer inbox. Triage incoming tickets, respond quickly and clearly, and make sure no customer is left wondering what’s happening with their issue. - Investigate bugs end-to-end. Reproduce the issue, use our internal tooling and AI triage agents to gather evidence, and prepare a clean handoff for engineering when code changes are needed. - Work the queue with engineering. Track open bugs, pull timelines and ETAs from the eng team, and translate “we shipped a fix in orders_v2” into something the customer actually wants to read. - Close the loop with customers. When a bug is fixed, a question is answered, or a workaround is found, you’re the one who tells them — in plain language — what happened and what to expect next. You’ll also: - Use our AI tooling well. We’ve built bug-triage agents, a product knowledge brain, query assistants, and a growing toolkit specifically to make support investigation faster. You’ll be a power user of these tools and a steady source of feedback on how to make them better. - Spot patterns. If three customers hit the same issue this week, you’ll be the first to notice and the one to flag it to product and engineering. - Contribute to our knowledge base. As you answer the same question for the fifth time, write the article that means no one ever has to ask it again. WHAT YOU NEED Background: - We care much more about the type of person you are than where you’ve been. That said, some backgrounds that translate particularly well: - B2B SaaS support for non-technical end users - Customer success at a product-led company - Operations roles where you were the person people came to when something wasn’t working Who you are: - You’re a strong written communicator. You can write a one-paragraph reply that is warm, accurate, and free of jargon — and you can do it twenty times a day without losing the warmth. - You’re genuinely curious about how things work under the hood. You read error messages. You poke at the UI. You’re not afraid of a SQL query, a log file, or a CLI prompt — even if you’re not writing them from scratch yet. - You’re comfortable working with AI tools as part of your daily workflow, and capable of judging when the tool is wrong. You treat AI output as a draft, not a verdict. - You’re organized in a queue-driven environment. You can hold twenty open threads in your head and not drop any of them. When you say you’ll follow up, you follow up. - You hold a high standard for what “done” means. A ticket isn’t closed until the customer is actually taken care of. - You’re patient and empathetic as a default, not as an effort. You understand that when a customer is frustrated, it’s usually because their day is on fire — and you take that seriously. NICE TO HAVES - Background in equipment rental, construction, agriculture, or another field-services industry. If you’ve lived the workflows our customers run, that’s a huge advantage — you’ll have instant credibility in every conversation. - Experience with support platforms like Pylon, Zendesk, or Intercom, and with tools like Slack, Linear, or Jira for cross-functional bug tracking. - Familiarity with reading APIs, JSON, or basic SQL — or the genuine appetite to learn it quickly. You don’t need to write code, but you need to be willing to read it when it helps. - Experience at a growing company where processes were being built at the same time as the work was getting done.", "summaryDescription" : "Customer Support Representative at Moab. Skills: Customer support, Bug investigation, Customer communication. Own customer inbox. Triage incoming tickets", "createdAt" : "2026-06-14T19:21:52.714", "lastUpdated" : "2026-06-16T02:26:38.788", "ingestTimestamp" : "2026-06-14T19:21:52.714", "mongoId" : "6a2c764a74d8ee00a09399d7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 60000, "salaryAnnualMax" : 90000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Bug reproduction", "Evidence gathering", "Timeline translation", "Customer communication", "Customer support", "Bug investigation", "Customer advocacy", "Pattern spotting", "Knowledge base contribution", "Equipment dealer software", "Rental business software", "Construction industry", "Agriculture industry", "Logistics industry", "B2B SaaS support", "Product-led company", "Field-services industry", "AI tooling", "Internal tooling", "AI triage agents", "Product knowledge brain", "Query assistants" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30871ff292fd229c086177", "title" : "Customer Support Associate-French & English", "company" : "Convera", "industry" : "FinTech", "salary" : { "min" : 1.3E7, "max" : 1.8E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Support Associate in Costa Rica, adjusted for the FinTech industry and hybrid work model." }, "location" : "Costa Rica", "locations" : [ "Costa Rica" ], "timestamp" : "2026-06-16T12:19:22.014", "fingerprint" : "9ce3cd0ff768c19cdb0985b553fa4957e08317539c0339dec79d5adfc52f956b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/convera/jobs/4898233101", "externalId" : "4898233101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Costa Rica", "continent" : "na", "workMode" : "hybrid" } ], "locationText" : "Costa Rica", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 1, "technicalSkills" : "MS applications", "professionalSkills" : [ "Conflict resolution" ], "hardSkillsList" : [ "Problem solving" ], "hardSkills" : [ { "name" : "Problem solving", "level" : "intermediate" } ], "majorSkills" : "Customer Care, Customer Support", "majorSkillsList" : [ "Customer Care", "Customer Support" ], "coreResponsibilities" : "Provide Best in Class Care, Bridge the gap between customer needs and delivery, Drive a seamless customer experience, Develop in-depth product knowledge, Provide informative support, Provide tailored recommendations, Support team and business goals, Deliver friendly and professional service, Identify and solve problems, Devise solutions based on limited information, Adapt existing approaches to resolve issues, Evaluate processes, Devise improvements, Measure results, Iterate on processes, Drive first contact resolution, Identify barriers to excellent service, Work towards eliminating barriers, Understand regulatory requirements, Manage requests from external legal entities, Manage requests from Global Regulators, Manage requests from Global ADR bodies, Work on projects, Assist with business improvements, Support leadership with delivering Management Information, Support leadership with regulatory reporting, Support leadership with analytical reporting, Support leadership with statistical summaries, Use data to draw a comprehensive view", "teamCollaboration" : "Support the team", "domainKnowledge" : "Finance; Banking; Accounting; Regulatory requirements", "domainList" : [ "finance", "banking", "accounting", "regulatory-requirements" ], "domainSpecificKnowledge" : [ "Finance", "Banking", "Accounting", "Regulatory requirements" ], "toolProficiency" : [ "Power BI", "Tableau" ], "communicationSkills" : "Written communication; Oral communication", "problemSolvingSkills" : "Problem solving; Conflict resolution", "outcomesObjectives" : "Exceed customer expectations; Create positive sentiment for Convera brand", "qualificationsBasic" : "1 year of related experience, High school diploma degree, Ability to communicate fluently in English and French", "qualificationsPreferred" : "Experience in customer-facing role, Excellent attention to detail", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "As a Customer Care Associate with Convera based in our Costa Rica office, you will be responsible to provide Best in Class Care to Convera customers from first contact through to resolution or where cases are not resolved within the expected timeframes leading to dissatisfaction or complaint. This role will bridge the gap between what our customers need and what we’re delivering – allowing us to constantly evolve and exceed customer expectations. Objective of this role Drive a seamless customer experience that creates positive sentiment for Convera brand. Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers. Support the team and business goals by delivering Best in Class service to Convera customers. Responsibilities Deliver friendly and professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment. Quickly identify and solve problems of diverse scope on the spot. Ability to devise solutions based on limited information and precedent and adapt existing approaches to resolve issues. Evaluate processes, devise improvements, measure results, and iterate. Ability to imagine and ambitiously drives towards “Best in Class Customer Care”. Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them. Understand regulatory requirements and how Convera’s policies and processes support our customers and our obligations. Manage requests from external legal entities, Global Regulators eg: FMA, FCA and/or Global ADR bodies e.g.: UK Financial Ombudsman Service (FOS), Australian Financial Complaints Authority (AFCA) etc in connection with complaints. Required to work on projects and assist with business improvements. Supports leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries. While demonstrating the ability to use data to draw a comprehensive, balanced view. Required skills and qualifications High school diploma degree A minimum of 1 year of related experience with a Bachelor’s degree; or equivalent work experience (Finance, Banking, Accounting...) Strong communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders. A passion for Best-in-Class Customer Care, a Customer Champion. Passion for providing an exceptional customer experience. Strong problem solving and conflict resolution capabilities. Ability to learn and adapt quickly to new technology and processes. Be a self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization. The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes. Good knowledge of MS applications Ability to communicate fluently in English and French, verbally and written Preferred skills and qualifications Experience in customer-facing role with direct responsibility of managing customers. Experience with data analytics tools such as Power BI, Tableau. Excellent attention to detail. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs. Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Market competitive salary. Great career growth and development opportunities in a global organization. A flexible approach to work and a hybrid schedule with 2 days in office. Generous insurance (health, disability, life). Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption). Paid volunteering opportunities (5 days per year). Shift Hours: Monday to Friday, Morning shift, 8:00-5:00pm. There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential. Como Asociado de Atención al Cliente en Convera, con sede en nuestra oficina de Costa Rica, serás responsable de brindar un servicio de atención de clase mundial a los clientes de Convera, desde el primer contacto hasta la resolució n. Cuando los casos no se resuelvan dentro de los plazos esperados y esto genere insatisfacción o queja, deberás gestionarlos adecuadamente. Este rol cerrará la brecha entre lo que nuestros clientes necesitan y lo que estamos entregando, permitiéndonos evolucionar constantemente y superar sus expectativas. Objetivo del puesto Impulsar una experiencia del cliente fluida que genere una percepción positiva de la marca Convera. Desarrollar un conocimiento profundo de nuestras ofertas de productos y brindar soporte informativo y recomendaciones personalizadas a los clientes. Apoyar al equipo y los objetivos del negocio brindando un servicio de clase mundial a los clientes de Convera. Responsabilidades Brindar un servicio amable y profesional a los clientes a través de canales de entrada, salida y eService en un entorno de alto volumen y ritmo acelerado. Identificar y resolver rápidamente problemas de diversa índole en el momento. Capacidad para idear soluciones con información limitada y precedentes, y adaptar enfoques existentes para resolver problemas. Evaluar procesos, proponer mejoras, medir resultados y reiterar. Capacidad para imaginar e impulsar de manera ambiciosa una “Atención al Cliente de Clase Mundial”. Impulsar la resolución en el primer contacto, identificando barreras para un servicio excelente y trabajando para eliminarlas. Comprender los requisitos regulatorios y cómo las políticas y procesos de Convera respaldan a nuestros clientes y nuestras obligaciones. Gestionar solicitudes de entidades legales externas, reguladores globales (por ejemplo: FMA, FCA) y organismos globales de resolución alternativa de disputas, como el UK Financial Ombudsman Service (FOS) o el Australian Financial Complaints Authority (AFCA), en relación con quejas. Participar en proyectos y apoyar iniciativas de mejora del negocio. Apoyar al liderazgo brindando información gerencial, reportes regulatorios, análisis y resúmenes estadísticos, demostrando capacidad para usar datos y obtener conclusiones equilibradas y completas. Habilidades y calificaciones requeridas Titulo de colegio completado Mínimo 1 año de experiencia relacionada con un título universitario, o experiencia laboral equivalente (Finanzas, Banca, Contabilidad…). Fuertes habilidades de comunicación oral y escrita, capaces de explicar información compleja a clientes y partes interesadas internas. Pasión por brindar atención al cliente de clase mundial, ser un defensor del cliente. Pasión por ofrecer una experiencia excepcional al cliente. Fuertes capacidades de resolución de problemas y manejo de conflictos. Capacidad para aprender y adaptarse rápidamente a nuevas tecnologías y procesos. Ser proactivo y excelente en la gestión del tiempo, con habilidad para realizar múltiples tareas y priorizar, manteniendo altos niveles de productividad y calidad en una organización enfocada en el crecimiento. Capacidad para mantener la calma y la resiliencia al resolver problemas, enfrentar desafíos y recuperarse de errores. Buen conocimiento de aplicaciones de Microsoft. Capacidad para comunicarse con fluidez en inglés y francés, de forma oral y escrita. Habilidades y calificaciones preferidas Experiencia en roles de atención al cliente con responsabilidad directa en la gestión de clientes. Experiencia con herramientas de análisis de datos como Power BI o Tableau. Excelente atención al detalle. Acerca de Convera Convera es la compañía de pagos transfronterizos B2B más grande del mundo fuera del sector bancario. Anteriormente conocida como Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones de pago impulsadas por tecnología para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándoles a obtener mayor valor en cada transacció n. Convera atiende a más de 30,000 clientes, desde pequeños negocios hasta grandes empresas, instituciones educativas, instituciones financieras, firmas legales y ONG. Nuestros equipos se preocupan profundamente por el valor que brindamos a nuestros clientes, lo que hace de Convera un lugar de trabajo gratificante. Este es un momento emocionante para nuestra organización, mientras construimos un equipo de personas orientadas al crecimiento y los resultados, listas para avanzar rápidamente en un entorno innovador. Como empresa verdaderamente global con empleados en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas con diferentes orígenes, estilos de vida y perspectivas únicas. Queremos trabajar con el mejor talento y fomentar una cultura de inclusión y pertenencia. Ofrecemos una amplia gama de beneficios competitivos, incluyendo: Salario competitivo en el mercado. Excelentes oportunidades de crecimiento y desarrollo profesional en una organización global. Un enfoque flexible de trabajo y un horario híbrido con 2 días en oficina. Seguro médico, de discapacidad y de vida. Días feriados, tiempo libre y licencias para eventos de vida (maternidad, paternidad, adopción). Oportunidades de voluntariado pagado (5 días por año). Horario laboral: Lunes a viernes, turno matutino, 8:00 a. m. – 5:00 p. m. Hay muchas oportunidades increíbles en Convera para personas talentosas, creativas y resolutivas que nunca se conforman con “lo suficientemente bueno” y buscan transformar los pagos entre empresas. Postúlate ahora si estás listo para liberar tu potencial.", "summaryDescription" : "Customer Support Associate-French & English at Convera. Skills: Customer Care, Customer Support. Provide Best in Class Care. Bridge the gap between customer needs and delivery", "postedDate" : "2026-06-16T01:19:53.116", "createdAt" : "2026-06-16T01:19:53.116", "lastUpdated" : "2026-06-16T12:19:22.014", "ingestTimestamp" : "2026-06-16T01:19:53.116", "mongoId" : "6a30871ff292fd229c086177", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Problem solving", "Customer Care", "Customer Support", "Conflict resolution", "Finance", "Banking", "Accounting", "Regulatory requirements", "Power BI", "Tableau" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30742cf292fd229c00583e", "title" : "English Game Presenter, on -site, Sofia (no experience needed, full paid training is provided)", "salary" : { "min" : 27500.0, "max" : 37500.0, "currency" : "BGN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level gaming roles in Sofia, Bulgaria, adjusted for full-time employment." }, "location" : "Sofia (on-site)", "locations" : [ "Sofia", "Bulgaria" ], "timestamp" : "2026-06-16T11:22:34.844", "fingerprint" : "a9f7c87ba4987a94395de44b101e490ddabec2f726f76487b665d44d858361a4", "source" : "join_com", "language" : "en", "applyUrl" : "https://join.com/companies/mvprotalent/16266423-english-game-presenter-on-site-sofia-no-experience-needed-full-paid-training-is-provided", "externalId" : "16266423", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sofia", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "42.6977028,23.3217359" } ], "locationText" : "Sofia, Bulgaria", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Present games in English", "communicationSkills" : "English presentation", "continuousLearning" : "Full paid training", "qualificationsBasic" : "No experience needed", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "English Game Presenter, on -site, Sofia (no experience needed, full paid training is provided). Present games in English", "createdAt" : "2026-06-16T00:53:58.110", "lastUpdated" : "2026-06-16T11:22:34.844", "ingestTimestamp" : "2026-06-16T00:53:58.110", "mongoId" : "6a30742cf292fd229c00583e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.85 }, { "id" : "6a305979f292fd229cf47e4f", "title" : "Technical Customer Support Team Lead", "company" : "ElevenLabs", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Customer Support Team Lead in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:33:09.010", "fingerprint" : "ea61a985934edfd75f5fa7d09de18d93c6f570a65ca499ea59271e9d682abc4f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/ElevenLabs/b20e2b5f-1cc3-40e6-87da-3f907e3796da/application", "externalId" : "b20e2b5f-1cc3-40e6-87da-3f907e3796da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, APIs, TTS, LLMs", "professionalSkills" : [ "People management", "Operational excellence", "Problem-solving", "Stakeholder management" ], "hardSkillsList" : [ "Technical support", "Customer support", "AI troubleshooting" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" }, { "name" : "AI troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Enterprise support, Team leadership, Technical expertise", "majorSkillsList" : [ "Enterprise support", "Team leadership", "Technical expertise" ], "coreResponsibilities" : "Lead and develop team, Hire talent, Mentor talent, Grow talent, Drive performance, Create culture of excellence, Own enterprise support operations, Manage day-to-day metrics, Manage KPIs, Ensure smooth operations, Support enterprise customers, Provide hands-on technical support, Maintain technical expertise, Support enterprise customers, Support complex issues, Drive operational improvements, Identify gaps, Identify bottlenecks, Create new workflows, Implement new workflows, Implement KPIs, Operationalize improvements, Bridge critical functions, Communicate customer needs, Communicate product gaps, Ensure global coverage, Manage scheduling, Manage coverage, Support enterprise customers, Build documentation, Maintain documentation, Ensure clear resources, Ensure accurate resources, Ensure up-to-date resources", "teamCollaboration" : "Support; Engineering; Revenue", "domainKnowledge" : "AI landscape; AI audio", "domainList" : [ "ai-landscape", "ai-audio" ], "domainSpecificKnowledge" : [ "AI landscape", "AI audio" ], "communicationSkills" : "Translate technical complexity", "documentationSkills" : "Build documentation; Maintain documentation", "problemSolvingSkills" : "Problem-solving mindset; First-principles thinking; Data-driven decision-making", "specialRequirements" : "Address critical issues, Ensure coverage outside standard work", "qualificationsBasic" : "5+ years enterprise support, 5+ years leadership experience, Technical execution capability, Troubleshoot code, Troubleshoot AI, Manage metrics, Manage KPIs, B2B or enterprise support experience", "qualificationsPreferred" : "Experience with AI landscape, Experience with APIs, Experience with TTS, Experience with LLMs, Experience with telephony", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. 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We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. Hire talent", "createdAt" : "2026-06-16T00:24:56.155", "lastUpdated" : "2026-06-16T10:05:51.529", "ingestTimestamp" : "2026-06-16T00:24:56.155", "mongoId" : "6a305086f292fd229cef1808", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical support", "Customer support", "Enterprise support", "Team leadership", "Technical expertise", "People management", "Operational excellence", "Problem-solving", "Stakeholder management", "AI landscape", "AI audio" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3087f2f292fd229c08ef1f", "title" : "Manager, Paid Social", "company" : "Mammoth Brands", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-commerce Manager roles in New York, adjusted for Manager seniority and full-time employment." }, "location" : "New York, NY, United States", "locations" : [ "New York", "NY", "United States" ], "timestamp" : "2026-06-16T13:27:37.987", "fingerprint" : "38600ab3ff70df4fda12d58e8a73cedf5171337f36cf51fd11833f405092ba50", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/mammothbrands/jobs/8008710", "externalId" : "8008710", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceLevel" : "Manager", "remoteFriendly" : false, "rawDescription" : "About Mammoth Brands Mammoth Brands (formerly Harry’s Inc.) is the modern CPG company behind brands Harry’s, Flamingo, Lume, Mando, and Coterie. We’re building a new model—and home—brands, founders, and talent looking to solve unmet needs, improve peoples’ lives, and ultimately challenge the status quo. Our mission is to “Create Things People Like More.” Simply put: everything we do should be better than what already exists. If it’s not, we don’t do it. This guides everything we do, from developing the best product experiences, to making Mammoth Brands a great place to work, to exploring innovative ways to give back to our community. We got our start in 2013 when our co-founders created Harry' s. They built the brand differently—online first, prioritizing direct relationships with customers—and in the process learned they’d created something bigger: a playbook and platform that could help other brands grow and scale to their full potential, and a vision to reimagine consumer packaged goods. Today, Mammoth Brands is a growing portfolio of brands and the largest CPG company built in the last 20 years. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: to create a company that people like more, that better serves its customers, employees, and community. As a company, we’re also committed to making a positive impact and have donated over $20 million through our network of nonprofit partners to date. About the team As part of the Communications team, this role will help drive awareness and brand love at the top of the funnel for both Lume and Mando. The team is responsible for shaping our voice, amplifying our message through creators and earned moments, and ensuring our storytelling connects with audiences in an authentic way. We’re collaborative, fast-moving, and deeply plugged into culture, balancing creative instincts with strategic thinking to build brands people genuinely care about. About the role Anyone can send a brief. We’re looking for someone who can build a point of view. As Influencer Marketing Manager, you’ll help define how Lume and Mando show up through creators—who we partner with, how we collaborate, and how we turn authentic creator love into meaningful brand impact. This role is for someone who understands internet culture, values strong relationships, and knows how to balance creative instincts with performance-driven thinking. What you will accomplish Help lead the development and execution of Lume and Mando’s influencer strategies to drive brand awareness, engagement, and cultural relevance Own the end-to-end execution of all sponsored creator partnerships, including casting, briefing, content review and approvals, day-to-day comms, and post-campaign performance recaps Develop, manage, and scale Lume + Mando’s gifting programs to nurture long-term creator relationships and sustained brand affinity, including but not limited to creative ideation, creator selection, and mailer execution Lead and support influencer contract negotiations, including deliverables, timelines, usage rights, and pricing Collaborate cross-functionally with Social, Performance Marketing, Events, and Brand teams to ensure alignment across channels and identify creator opportunities that feel organic and on-brand Support and amplify key brand moments (ie. launches, events, and major campaign) through thoughtful, high-impact creator partnerships Analyze campaign and creator performance data and translate insights into actionable recommendations for future strategy, creator selection, and content optimization This should describe you Bachelor’s degree required; Experience in influencer marketing with experience in managing high-impact influencer collaborations Experienced in working with an influencer agency Deeply consumer-centric and trend driven - you know how to uncover new upcoming trends and creators and translate it into branded content. Excellent communication skills with the ability to inspire and motivate cross-functional partners. Here's who you'll work with Reporting to Senior Brand Manager of Communications Working on Lume + Mando’s Communications Team You’ll be working cross functionally with Brand, PR, Growth, Social, Creative, Retail, and E-Comm team Benefits and perks Medical, dental, and vision coverage 401k match Equity in Mammoth Brands Flexible time off and working hours L&D stipend 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop Free products from our family of brands The Mammoth Brands' working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can’t forget the free products and the opportunity to have some meetings without Zoom! We can’t quantify all of the intangible things we think you’ll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $120,400-$150,500, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience. Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company. If visa sponsorship is required for work authorization, please note that Mammoth Brands in collaboration with immigration counsel will manage and submit all necessary legal filings on behalf of the candidate.", "summaryDescription" : "Manager, Paid Social at Mammoth Brands", "postedDate" : "2026-06-16T01:22:02.138", "createdAt" : "2026-06-16T01:22:02.138", "lastUpdated" : "2026-06-16T13:27:37.987", "ingestTimestamp" : "2026-06-16T01:22:02.138", "mongoId" : "6a3087f2f292fd229c08ef1f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 } ], "status" : 200, "message" : "polish speaking customer support jobs paid relocation to sofia jobs", "metadata" : { "title" : "polish speaking customer support jobs paid relocation to sofia" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 35339, "totalPages" : 707, "hasNext" : true, "hasPrevious" : false } }

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