{ "count" : 37195, "data" : [ { "id" : "6a306768f292fd229cfbca64", "title" : "Product Designer, Point of Sale", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Product Designer in the US Technology industry, adjusted for remote work and company size." }, "location" : "Remote - USA", "locations" : [ "Remote - USA" ], "timestamp" : "2026-06-16T11:09:08.384", "fingerprint" : "253e83366a340eddff2ea954111a262eb0c3f69c93efa891872971d56bc604a3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=7989176", "externalId" : "7989176", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "technicalSkills" : "AI", "professionalSkills" : [ "User experience design", "Interface design", "Visual design", "Design systems", "Product strategy", "Workflow analysis", "Stakeholder management", "User research analysis" ], "hardSkillsList" : [ "High-fidelity design", "Prototyping" ], "hardSkills" : [ { "name" : "High-fidelity design", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" } ], "majorSkills" : "Product design, UX design, UI design, Design systems", "majorSkillsList" : [ "Product design", "UX design", "UI design", "Design systems" ], "coreResponsibilities" : "Own and drive end-to-end design process, Translate complex operational workflows, Design for restaurant service realities, Partner with Product, Engineering, and Research, Create polished, high-fidelity artifacts, Make work visible early and often, Champion server and front-of-house perspective, Contribute to design critiques, Integrate emerging AI-first tools", "teamCollaboration" : "Partner with research, product, and engineering; Cross-functional partners; Design critiques", "domainKnowledge" : "Point of Sale systems; Restaurant operations; Hospitality industry", "domainList" : [ "point-of-sale-systems", "restaurant-operations", "hospitality-industry" ], "domainSpecificKnowledge" : [ "Point of Sale systems", "Restaurant operations", "Hospitality industry" ], "communicationSkills" : "Storytelling", "continuousLearning" : "Learning new AI tools", "innovationCreativity" : "AI-first design approach", "problemSolvingSkills" : "Untangling ambiguity; Breaking down complex workflows", "outcomesObjectives" : "Make moments fast, intuitive, and reliable; Create tools that help staff move with confidence; Reduce errors; Focus on the guest", "qualificationsBasic" : "3+ years in product design, Demonstrated ability to use data and insights, High bar for design excellence, Portfolio shows disciplined process, Innately collaborative, Actively manage stakeholders, Excel at untangling ambiguity, Understand designing for speed and reliability, AI-first design approach, Visual design skills", "qualificationsPreferred" : "Experience with AI-first tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we don't just build software; we power the heartbeat of local communities. As a Product Designer on the Point of Sale team, you will shape the experiences that sit at the center of every restaurant's operation, the tools servers, bartenders, and front-of-house staff rely on hundreds of times a day to deliver excellent hospitality. Your mission is to make those moments fast, intuitive, and reliable, no matter how busy the floor gets. Working within the POS team, you will partner with research, product, and engineering peers to turn complex operational workflows into seamless experiences across Toast's terminal and handheld surfaces. You'll immerse yourself in the fast-paced reality of restaurant service to understand the \"why\" behind every tap, swipe, and order modification, using your design expertise to create tools that help restaurant staff move with confidence, reduce errors, and focus on what matters most: the guest. We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and help build the future of restaurant operations, we want you on the line with us. A day in the life (Responsibilities) Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy. Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly. Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush. Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs. Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports. Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners. Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised. Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution. What you'll need to thrive (Requirements) You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact. You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints. You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners. You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys. You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features. You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces. 3+ years in product design, showing clear progression from executing tasks to owning broader product outcomes. Please include a portfolio link with your application. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Design and Engineering to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $133,000—$213,000 USD Zone B $115,000—$184,000 USD Zone C $104,000—$166,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Product Designer, Point of Sale at Toast. Skills: Product design, UX design, UI design, Design systems. Own and drive end-to-end design process. Translate complex operational workflows", "postedDate" : "2026-06-15T23:26:40.949", "createdAt" : "2026-06-15T23:26:40.949", "lastUpdated" : "2026-06-16T11:09:08.384", "ingestTimestamp" : "2026-06-15T23:26:40.949", "mongoId" : "6a306768f292fd229cfbca64", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "High-fidelity design", "Prototyping", "Product design", "UX design", "UI design", "Design systems", "User experience design", "Interface design", "Visual design", "Product strategy", "Workflow analysis", "Stakeholder management", "User research analysis", "Point of Sale systems", "Restaurant operations", "Hospitality industry" ], "skillCount" : 16, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306768f292fd229cfbca81", "title" : "Senior Product Designer, Point of Sale", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Senior Product Designer in Boston, MA, with adjustments for seniority, company size, and industry." }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-16T08:11:18.090", "fingerprint" : "a3854a0eedc16141b9f1f431779b4cb4ca35674f12f10f6345b9c83554c4d2dc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=7996889", "externalId" : "7996889", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI", "professionalSkills" : [ "Systems mindset", "Strategic vision", "Hands-on craft", "Design direction", "Product strategy", "Design excellence" ], "hardSkillsList" : [ "Interface design", "Visual design", "Design systems", "Order taking", "Modifications", "Payments", "Table management", "Prototyping" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Interface design", "level" : "intermediate" }, { "name" : "Visual design", "level" : "intermediate" }, { "name" : "Design systems", "level" : "intermediate" }, { "name" : "Order taking", "level" : "intermediate" }, { "name" : "Modifications", "level" : "intermediate" }, { "name" : "Payments", "level" : "intermediate" }, { "name" : "Table management", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Product design, User experience, Interface design, Visual design", "majorSkillsList" : [ "Product design", "User experience", "Interface design", "Visual design" ], "coreResponsibilities" : "Lead end-to-end design for Point of Sale experiences, Define complex operational workflows, Bring a systems mindset to the POS platform, Identify patterns, Build scalable solutions, Contribute to and evolve the Toast design system, Partner with Product and Engineering leadership, Shape roadmap direction, Surface design risks early, Advocate for the user in prioritization decisions, Design for the realities of restaurant service, Set the standard for reliable software, Make work visible early and often, Use prototypes, systems thinking, and storytelling, Drive alignment and influence product direction, Mentor and develop designers on the team, Raise the collective quality of process, craft, and, Champion the server and front-of-house perspective, Ensure speed, clarity, and reliability, Integrate emerging AI-first tools and methods, Help the broader team integrate AI tools", "teamCollaboration" : "Partner with research, product, and engineering; Partner with Product and Engineering leadership; Cross-functional stakeholders", "domainKnowledge" : "Restaurant technology; Restaurant operations; Point of Sale systems; Front-of-house software", "domainList" : [ "restaurant-technology", "restaurant-operations", "point-of-sale-systems", "front-of-house-software" ], "domainSpecificKnowledge" : [ "Restaurant technology", "Restaurant operations", "Point of Sale systems", "Front-of-house software" ], "communicationSkills" : "Clear storytelling", "innovationCreativity" : "AI-first design approach", "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "5+ years in product design, Track record of driving measurable design impact, Portfolio demonstrates mastery of complex systems, Deep instincts for designing speed and reliability, AI-first design approach, Visual design skills, Mentor and force multiplier", "qualificationsPreferred" : "Experience with AI-first tools and methods", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we don't just build software; we power the heartbeat of local communities. As a Senior Product Designer on the Point of Sale team, you will help define what world-class restaurant technology looks and feels like, shaping the experiences that thousands of servers, bartenders, and front-of-house staff depend on every single day to deliver excellent hospitality. Your mission is to raise the bar for how we think about speed, trust, and usability at the most critical touchpoint in the restaurant. Working within the POS team, you will bring both strategic vision and hands-on craft to some of Toast's most complex and high-impact design challenges. You'll partner with research, product, and engineering to deeply understand the workflows that define restaurant service, drive design direction across the platform, and help grow the quality and ambition of the work around you. You'll immerse yourself in the fast-paced reality of restaurant operations to ensure every design decision is grounded in the real world, not just what looks good on a screen. We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain, influences beyond their immediate scope, and is relentlessly committed to customer success. If you are ready to lead at the intersection of craft and strategy and help build the future of restaurant operations, we want you on the line with us. A day in the life (Responsibilities) Lead end-to-end design for Point of Sale experiences at a platform level, driving direction from early discovery through polished execution with significant autonomy and strategic influence. Define how complex operational workflows — order taking, modifications, payments, table management, and beyond — should work across Toast's terminal and handheld surfaces, setting a high bar for the entire team. Bring a systems mindset to the POS platform: identify patterns, build scalable solutions, and actively contribute to and evolve the Toast design system. Partner with Product and Engineering leadership to shape roadmap direction, surface design risks early, and advocate for the user in prioritization decisions. Design for the realities of restaurant service — high-pressure, time-sensitive, hardware-constrained — and set the standard for what reliable, trustworthy, front-of-house software should feel like. Make work visible early and often, using prototypes, systems thinking, and clear storytelling to drive alignment and influence product direction across senior cross-functional stakeholders. Mentor and develop designers on the team, raising the collective quality of process, craft, and judgment. Champion the server and front-of-house perspective at every level of the organization, ensuring speed, clarity, and reliability remain non-negotiable design principles. Integrate emerging AI-first tools and methods into your practice and help the broader team do the same. What you'll need to thrive (Requirements) You have a track record of driving measurable design impact — you can point to decisions you made that changed outcomes, not just deliverables you shipped. You hold an exceptionally high bar for design excellence. Your portfolio demonstrates mastery of complex, real-world systems with fine attention to detail, edge cases, and long-term scalability. You are a natural cross-functional leader. You build trust with product, engineering, and research peers, and you know how to influence direction without authority. You excel at operating across multiple levels simultaneously — zooming out to shape strategy while zooming in to get the details right. You have deep instincts for designing speed and reliability into products. You know that for front-of-house staff, a half-second matters. You take an AI-first design approach to quickly create conceptual prototypes and possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces and contexts. You are a mentor and force multiplier — your presence makes the design work around you better. 5+ years in product design, with clear progression from individual execution to owning product strategy and influencing org-wide design direction. Please include a portfolio link with your application. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Design and Engineering to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Senior Product Designer, Point of Sale at Toast. Skills: Product design, User experience, Interface design, Visual design. Lead end-to-end design for Point of Sale experiences. Define complex operational workflows", "postedDate" : "2026-06-15T23:27:34.524", "createdAt" : "2026-06-15T23:27:34.524", "lastUpdated" : "2026-06-16T08:11:18.090", "ingestTimestamp" : "2026-06-15T23:27:34.524", "mongoId" : "6a306768f292fd229cfbca81", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Interface design", "Visual design", "Design systems", "Order taking", "Modifications", "Payments", "Table management", "Prototyping", "Leadership", "Mentoring", "Product design", "User experience", "Systems mindset", "Strategic vision", "Hands-on craft", "Design direction", "Product strategy", "Design excellence", "Restaurant technology", "Restaurant operations", "Point of Sale systems", "Front-of-house software" ], "skillCount" : 22, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "69cf26122beec4dd3d90b419", "title" : "Point of Care Coordinator", "industry" : "Healthcare", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Point of Care Coordinator in Brooksville, United States, adjusted for the healthcare industry." }, "location" : "United States-Florida-Brooksville", "locations" : [ "United States-Florida-Brooksville", "
TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

" ], "certifications" : [ "Medical Technologist" ], "timestamp" : "2026-06-16T00:45:59.513", "fingerprint" : "d2e42480c1811896597fe722ab91a94e1fc506522d26730e5fdf5b3c1b0c026a", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=659155", "externalId" : "659155", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooksville", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5552719,-82.3878709" } ], "locationText" : "Brooksville, Florida, United States", "minimumEducation" : "Associate's", "technicalSkills" : "Point-of-care testing", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Data analysis" ], "hardSkillsList" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Quality control", "level" : "intermediate" }, { "name" : "Equipment calibration", "level" : "intermediate" }, { "name" : "Staff training", "level" : "intermediate" }, { "name" : "Staff certification", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Point-of-care testing, Regulatory compliance, Staff training, Data analysis", "majorSkillsList" : [ "Point-of-care testing", "Regulatory compliance", "Staff training", "Data analysis" ], "coreResponsibilities" : "Oversee implementation of POCT programs, Manage POCT programs, Improve POCT programs, Ensure compliance with regulatory standards, Train staff, Certify staff, Manage inventory, Conduct audits, Liaise with healthcare teams, Develop POCT policies, Update POCT procedures, Analyze POCT data, Support decision-making, Enhance processes, Troubleshoot equipment issues, Coordinate calibration activities, Coordinate maintenance activities", "teamCollaboration" : "Liaise with healthcare teams; Liaise with laboratory staff; Liaise with healthcare providers; Liaise with department managers; Liaise with external vendors", "projectManagementSkills" : [ "Time management" ], "domainKnowledge" : "Regulatory standards; Point-of-care testing; CLIA; CAP; Joint Commission; POCT equipment; POCT procedures; Quality control measures", "domainList" : [ "regulatory-standards", "point-of-care-testing", "clia", "cap", "joint-commission", "poct-equipment", "poct-procedures", "quality-control-measures" ], "domainSpecificKnowledge" : [ "Regulatory standards", "Point-of-care testing", "CLIA", "CAP", "Joint Commission", "POCT equipment", "POCT procedures", "Quality control measures" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Develop policies; Update procedures", "problemSolvingSkills" : "Troubleshoot equipment; Data analysis; Decision making", "outcomesObjectives" : "Maintain efficient POCT operations; Improve practices and outcomes", "qualificationsBasic" : "Associate's Degree, Medical Technology License, State of Florida Licensure, Competency in 1-5 specialties", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Point-of-Care Coordinator is responsible for overseeing the implementation, management, and continuous improvement of point-of-care testing programs across multiple departments. This role ensures that Point of Care Testing (POCT) procedures and equipment comply with all regulatory and accreditation standards. The coordinator will train and certify staff, manage inventory, conduct audits, and liaise with relevant healthcare teams to maintain efficient POCT operations. The position also involves the development and updating of POCT policies and procedures, as well as data analysis to support decision-making and process enhancements. Essential Functions In-depth knowledge of regulatory standards related to POCT (e.g., CLIA, CAP, Joint Commission) and a commitment to ensuring compliance with these requirements. Strong technical knowledge of point-of-care testing equipment, procedures, and quality control measures. Ability to troubleshoot equipment issues and coordinate calibration and maintenance activities. Proven ability to effectively train, mentor, and certify staff in POCT procedures, ensuring competency in both routine and complex testing scenarios. Proficiency in analyzing POCT data to identify trends, areas for improvement, and potential risks. Ability to make data-driven decisions to improve practices and outcomes. Excellent written and verbal communication skills to effectively liaise with laboratory staff, healthcare providers, department managers, and external vendors. Strong organizational and time management skills to handle multiple projects, audits, and training programs simultaneously while maintaining attention to detail and meeting deadlines. Education Associate's Degree Medical Technology License Medical Technologist Work Experience State of Florida Licensure is required. Competency in 1-5 specialties. Brooksville", "summaryDescription" : "Point of Care Coordinator. Skills: Point-of-care testing, Regulatory compliance, Staff training, Data analysis. Oversee implementation of POCT programs. Manage POCT programs", "createdAt" : "2026-06-14T19:07:48.059", "lastUpdated" : "2026-06-16T00:45:59.513", "ingestTimestamp" : "2026-06-14T19:07:48.059", "mongoId" : "69cf26122beec4dd3d90b419", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification", "Mentoring", "Point-of-care testing", "Regulatory compliance", "Data analysis", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Time management", "Regulatory standards", "CLIA", "CAP", "Joint Commission", "POCT equipment", "POCT procedures", "Quality control measures", "Medical Technologist" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a0de91358b93c861eb990c5", "title" : "Point of Care Coordinator", "industry" : "Healthcare", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Point of Care Coordinator in Brooksville, United States, adjusted for the healthcare industry." }, "location" : "United States-Florida-Brooksville", "locations" : [ "United States-Florida-Brooksville", "
TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

" ], "certifications" : [ "Medical Technologist" ], "timestamp" : "2026-06-15T21:26:36.004", "fingerprint" : "a48944fd40f6570118853c71bd94de199e0aaf0c7af3dc5540d4e973fc625b9a", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-tgh.taleo.net/careersection/ex/jobdetail.ftl?job=659155", "externalId" : "659155", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooksville", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5552719,-82.3878709" } ], "locationText" : "Brooksville, Florida, United States", "minimumEducation" : "Associate's", "technicalSkills" : "Point-of-care testing", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Data analysis" ], "hardSkillsList" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Quality control", "level" : "intermediate" }, { "name" : "Equipment calibration", "level" : "intermediate" }, { "name" : "Staff training", "level" : "intermediate" }, { "name" : "Staff certification", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Point-of-care testing, Regulatory compliance, Staff training, Data analysis", "majorSkillsList" : [ "Point-of-care testing", "Regulatory compliance", "Staff training", "Data analysis" ], "coreResponsibilities" : "Oversee implementation of POCT programs, Manage POCT programs, Improve POCT programs, Ensure compliance with regulatory standards, Train staff, Certify staff, Manage inventory, Conduct audits, Liaise with healthcare teams, Develop POCT policies, Update POCT procedures, Analyze POCT data, Support decision-making, Enhance processes, Troubleshoot equipment issues, Coordinate calibration activities, Coordinate maintenance activities", "teamCollaboration" : "Liaise with healthcare teams; Liaise with department managers; Liaise with external vendors", "projectManagementSkills" : [ "Time management" ], "domainKnowledge" : "Regulatory standards; Point-of-care testing; CLIA; CAP; Joint Commission; POCT equipment; Quality control measures", "domainList" : [ "regulatory-standards", "point-of-care-testing", "clia", "cap", "joint-commission", "poct-equipment", "quality-control-measures" ], "domainSpecificKnowledge" : [ "Regulatory standards", "Point-of-care testing", "CLIA", "CAP", "Joint Commission", "POCT equipment", "Quality control measures" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Develop policies; Update procedures", "problemSolvingSkills" : "Troubleshoot equipment; Data-driven decisions", "outcomesObjectives" : "Maintain efficient POCT operations; Improve practices; Improve outcomes", "qualificationsBasic" : "Associate's Degree, Medical Technology License, State of Florida Licensure, Competency in 1-5 specialties", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Point-of-Care Coordinator is responsible for overseeing the implementation, management, and continuous improvement of point-of-care testing programs across multiple departments. This role ensures that Point of Care Testing (POCT) procedures and equipment comply with all regulatory and accreditation standards. The coordinator will train and certify staff, manage inventory, conduct audits, and liaise with relevant healthcare teams to maintain efficient POCT operations. The position also involves the development and updating of POCT policies and procedures, as well as data analysis to support decision-making and process enhancements. Essential Functions In-depth knowledge of regulatory standards related to POCT (e.g., CLIA, CAP, Joint Commission) and a commitment to ensuring compliance with these requirements. Strong technical knowledge of point-of-care testing equipment, procedures, and quality control measures. Ability to troubleshoot equipment issues and coordinate calibration and maintenance activities. Proven ability to effectively train, mentor, and certify staff in POCT procedures, ensuring competency in both routine and complex testing scenarios. Proficiency in analyzing POCT data to identify trends, areas for improvement, and potential risks. Ability to make data-driven decisions to improve practices and outcomes. Excellent written and verbal communication skills to effectively liaise with laboratory staff, healthcare providers, department managers, and external vendors. Strong organizational and time management skills to handle multiple projects, audits, and training programs simultaneously while maintaining attention to detail and meeting deadlines. Education Associate's Degree Medical Technology License Medical Technologist Work Experience State of Florida Licensure is required. Competency in 1-5 specialties. Brooksville", "summaryDescription" : "Point of Care Coordinator. Skills: Point-of-care testing, Regulatory compliance, Staff training, Data analysis. Oversee implementation of POCT programs. Manage POCT programs", "createdAt" : "2026-06-14T17:44:11.937", "lastUpdated" : "2026-06-15T21:26:36.004", "ingestTimestamp" : "2026-06-14T17:44:11.937", "mongoId" : "6a0de91358b93c861eb990c5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification", "Mentoring", "Point-of-care testing", "Regulatory compliance", "Data analysis", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Time management", "Regulatory standards", "CLIA", "CAP", "Joint Commission", "POCT equipment", "Quality control measures", "Medical Technologist" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "69ce99f22beec4dd3d786226", "title" : "Team Member, Customer Contact", "salary" : { "min" : 52000.0, "max" : 65000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level customer contact team member salaries in Docklands, Australia, based on 2024-2025 market data." }, "location" : "AU-VIC-Docklands", "locations" : [ "AU-VIC-Docklands", "17-Apr-2026, 11:59:00 PM", "Level 16, 727 Collins St, Docklands" ], "timestamp" : "2026-06-16T01:07:52.734", "fingerprint" : "59613f5f0b81f8d90aa8d1dc381a6079af8a99688ac5633f2737146ae46ee77e", "source" : "taleo", "language" : "en", "applyUrl" : "https://mlcinsurance.taleo.net/careersection/ex/jobdetail.ftl?job=64206", "externalId" : "64206", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Docklands", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8175423,144.9394923" } ], "locationText" : "Docklands, Victoria, Australia", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "rawDescription" : "Full-time Group Level 1 18-Mar-2026, 1:15:04 PM", "summaryDescription" : "Team Member, Customer Contact", "createdAt" : "2026-06-14T21:16:44.695", "lastUpdated" : "2026-06-16T01:07:52.734", "ingestTimestamp" : "2026-06-14T21:16:44.695", "mongoId" : "69ce99f22beec4dd3d786226", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "6a2db14f74d8ee00a0c8583b", "title" : "Point of Care Testing Coordinator", "company" : "LCMC", "salary" : { "min" : 58000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-seniority Point of Care Testing Coordinator in Healthcare in the United States, adjusted for company size and location." }, "location" : "LCMC - 95 Judge Tanner Blvd", "locations" : [ "LCMC - 95 Judge Tanner Blvd", "United States of America" ], "certifications" : [ "Medical Laboratory Technician (MLT)", "Medical Laboratory Scientist (MLS)" ], "timestamp" : "2026-06-15T22:50:29.690", "fingerprint" : "6cf5ff6b424118efbd5b928bae8188e8686cb48b3c5a963f4d494d5a203299d3", "source" : "workday", "language" : "en", "applyUrl" : "https://lcmchealth.wd1.myworkdayjobs.com/LCMCHealth/job/LCMC---95-Judge-Tanner-Blvd/Point-of-Care-Testing-Coordinator_JR0038691", "externalId" : "JR0038691", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Coordinate point of care testing, Ensure compliance with regulations, Maintain testing equipment, Manage testing supplies, Train staff on testing procedures, Collect and report testing data, Troubleshoot testing issues", "teamCollaboration" : "Healthcare providers; Laboratory staff; Regulatory bodies", "domainKnowledge" : "Point of care testing; CLIA regulations; Laboratory quality control", "domainList" : [ "point-of-care-testing", "clia-regulations", "laboratory-quality-control" ], "domainSpecificKnowledge" : [ "Point of care testing", "CLIA regulations", "Laboratory quality control" ], "communicationSkills" : "Staff training; Regulatory reporting", "documentationSkills" : "Testing logs; Compliance records", "problemSolvingSkills" : "Troubleshooting equipment; Resolving testing discrepancies", "outcomesObjectives" : "Ensure accurate test results; Maintain regulatory compliance; Optimize testing workflows", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Your job is more than a job This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. **_GENERAL DUTIES_** Ensures that the POC testing meets all regulatory requirements for standards, designing organized, well documented and thorough program providing assistance to all POC testing user sites. Compiles all data into a monthly report to be reviewed by the Laboratory manager noting any deficiencies or errors. Monitors POC patient results. Reviews glucose meter results, troubleshoot any unusual or unexpected values. Troubleshoots performance failures and initiates corrective action and/or repair. Maintains glucose meter inventory and changeout. Remains current on POCT instrumentation and procedures in the field. Gives input into selection of instrumentation appropriate for POCT needs. Identifies and implements avenues for POCT quality process improvement in collaboration with the senior management. Coordinates testing education to include organizing required training and competency testing for non-laboratory staff performing POC testing. **_EXPERIENCE QUALIFICATIONS_** 3 years of experience in a clinical laboratory setting. **_LICENSES AND CERTIFICATIONS_** Clinical Laboratory Scientist (Generalist or Specialist) issued through LSBME ** _SKILLS AND ABILITIES_** Capable of working under stress, must have excellent time management skills and be able to make decisions independently. Must have excellent verbal and written communication skills. Must be adaptable to a fluid work environment where deadlines and priorities are constantly changing. **WORK SHIFT:** Days (United States of America) **LCMC Health is a community.** Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary **Your extras** * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems – it’s all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do **You are welcome here.** LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. **Simple things make the difference.** 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.", "summaryDescription" : "Point of Care Testing Coordinator at LCMC. Coordinate point of care testing. Ensure compliance with regulations", "postedDate" : "2026-06-13T21:55:17.318", "createdAt" : "2026-06-14T21:55:17.300", "lastUpdated" : "2026-06-15T22:50:29.690", "ingestTimestamp" : "2026-06-14T21:55:17.300", "mongoId" : "6a2db14f74d8ee00a0c8583b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://lcmchealth.wd1.myworkdayjobs.com/LCMCHealth/job/LCMC---95-Judge-Tanner-Blvd/Point-of-Care-Testing-Coordinator_JR0038691", "salaryAnnualMin" : 58000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Point of care testing", "CLIA regulations", "Laboratory quality control", "Medical Laboratory Technician (MLT)", "Medical Laboratory Scientist (MLS)" ], "skillCount" : 5, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "executive", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307648f292fd229c017e04", "title" : "AI First Developer", "company" : "Smartcat", "industry" : "SaaS", "salary" : { "min" : 1.2E7, "max" : 1.8E7, "currency" : "AMD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior AI First Developer in the SaaS industry in Armenia, adjusted for remote work and company size." }, "location" : "Armenia - Remote", "locations" : [ "Armenia - Remote", "Costa Rica - Remote", "Georgia - Remote", "Portugal - Remote", "Serbia - Remote" ], "timestamp" : "2026-06-16T12:06:01.285", "fingerprint" : "31e62b733468f5505d1aadd8d61b6702bb64bfe6311cd1c40a1b25d131499fc6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.smartcat.com/career/?gh_jid=6000303004", "externalId" : "6000303004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Armenia", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Armenia", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "NET Core, C#, Python, Vue.js, Nuxt 3, Typescript, MongoDB, PostgreSQL, Elasticsearch, Kafka, AWS", "professionalSkills" : [ "System design", "Product development" ], "hardSkillsList" : [ "Backend development", "API development", "Performance optimization", "Scalability", "Security" ], "softSkillsList" : [ "Problem-solving", "Determination", "Feedback reception" ], "hardSkills" : [ { "name" : "Backend development", "level" : "intermediate" }, { "name" : "API development", "level" : "intermediate" }, { "name" : "Performance optimization", "level" : "intermediate" }, { "name" : "Scalability", "level" : "intermediate" }, { "name" : "Security", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem-solving" }, { "name" : "Determination" }, { "name" : "Feedback reception" } ], "majorSkills" : "Backend services, NET Core, C#, MongoDB", "majorSkillsList" : [ "Backend services", "NET Core", "C#", "MongoDB" ], "coreResponsibilities" : "Design backend services, Implement backend services, Develop backend services, Deploy backend services, Optimize application performance, Optimize application scalability, Optimize application security, Collaborate with product managers, Collaborate with frontend engineers, Collaborate with DevOps, Troubleshoot production issues, Resolve production issues, Participate in code reviews, Share knowledge, Continuous learning", "teamCollaboration" : "Cross-functional teams; Product managers; Frontend engineers; DevOps", "projectManagementSkills" : [ "Agile" ], "domainKnowledge" : "Agentic AI; Hybrid workforces; Enterprise Skill Graph; Generative AI; Human-in-the-loop workflows; Multilingual content; Content localization", "domainList" : [ "agentic-ai", "hybrid-workforces", "enterprise-skill-graph", "generative-ai", "human-in-the-loop-workflows", "multilingual-content", "content-localization" ], "domainSpecificKnowledge" : [ "Agentic AI", "Hybrid workforces", "Enterprise Skill Graph", "Generative AI", "Human-in-the-loop workflows", "Multilingual content", "Content localization" ], "toolProficiency" : [ "ELK", "EFK", "Prometheus", "Grafana" ], "documentationSkills" : "Well-documented C# code", "continuousLearning" : "Continuous learning", "innovationCreativity" : "AI innovation", "problemSolvingSkills" : "Problem-solving skills", "outcomesObjectives" : "Solve real-world customer challenges; Ensure seamless integration of services", "qualificationsBasic" : "8+ years Software Engineer, 3+ years .NET, 3+ years C#, 2+ years product companies (SaaS), Upper-intermediate English proficiency", "qualificationsPreferred" : "Experience with Unit tests, Experience with E2E tests, Experience with MongoDB", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Mission As a Senior Backend Engineer, you'll be at the forefront of enhancing our platform's capabilities. You'll design and implement scalable, high-performance backend services that power critical features for our growing client base. Outcomes Design, develop, and deploy backend services and APIs that solve real-world customer challenges Optimize application performance, scalability, and security Collaborate with product managers, frontend engineers, and DevOps to ensure seamless integration of services Troubleshoot and resolve production issues efficiently Actively participate in code reviews, knowledge sharing, and continuous learning Requirements 8+ years of proven professional experience as a Software Engineer, with at least 3 years in .NET and C# 2+ years of experience in product companies (SaaS) Passion and strong skill for writing clean, maintainable, and testable code and well-documented C# code Experience with writing and maintaining Unit tests and E2E tests Advanced experience with MongoDB Upper-intermediate or higher English proficiency (written and spoken) Strong problem-solving skills and a growth mindset Readiness to thrive in a fast-paced startup environment with extreme focus, a strong sense of ownership, and determination Openness to constructive feedback and value the ideas and opinions of others Our technologies Backend: .NET Core (C#), Python Frontend: Vue.js 2/3, Nuxt 3, Typescript Databases: MongoDB, PostgreSQL, Elasticsearch Messaging Queue: Kafka Cloud Provider: Amazon AWS Monitoring & Logging: ELK (EFK), Prometheus, Grafana Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.", "summaryDescription" : "AI First Developer at Smartcat. Skills: Backend services, NET Core, C#, MongoDB. Design backend services. Implement backend services", "postedDate" : "2026-06-16T01:18:23.334", "createdAt" : "2026-06-16T01:18:23.334", "lastUpdated" : "2026-06-16T12:06:01.285", "ingestTimestamp" : "2026-06-16T01:18:23.334", "mongoId" : "6a307648f292fd229c017e04", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Backend development", "API development", "Performance optimization", "Scalability", "Security", "Problem-solving", "Determination", "Feedback reception", "Backend services", "NET Core", "C#", "MongoDB", "System design", "Product development", "Agile", "Agentic AI", "Hybrid workforces", "Enterprise Skill Graph", "Generative AI", "Human-in-the-loop workflows", "Multilingual content", "Content localization", "ELK", "EFK", "Prometheus", "Grafana" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2d16e774d8ee00a0aea509", "title" : "Agent: Inbound Contact Customer Center", "company" : "Bidvest Bank", "industry" : "Banking", "salary" : { "min" : 130000.0, "max" : 180000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry level Agent: Inbound Contact Customer Center in Johannesburg, South Africa, with adjustments for the banking industry and company size." }, "location" : "Johannesburg, Braamfontein, ZA", "locations" : [ "Johannesburg", "Braamfontein", "ZA" ], "timestamp" : "2026-06-16T03:38:16.088", "fingerprint" : "8ff9e7f7e746133e9b7617d1282b185f4da4590abec8302dbe257ca9e6d1e980", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://bidvestbank.breezy.hr/p/e1f1a5f03b4a-agent-inbound-contact-customer-center-braamfontein", "externalId" : "e1f1a5f03b4a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Johannesburg", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.2050000,28.0497220" } ], "locationText" : "Johannesburg, Gauteng, South Africa", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Handle customer relationships, Build relationships with bank customers, Handle inbound telephonic communication, Handle online communication, Handle email communication, Ensure quality of service exceeds expectations", "communicationSkills" : "Telephonic communication; Online communication; Email communication", "workSiteFlexibility" : "Onsite", "rawDescription" : "PRIMARY PURPOSE The successful incumbent will be responsible for handling and building strong relationships with the Bank customers through inbound telephonic, online and email communication /interaction with Bidvest Bank Clients. Ensures the quality of service exceeds customer expectations and est", "summaryDescription" : "Agent: Inbound Contact Customer Center at Bidvest Bank. Handle customer relationships. Build relationships with bank customers", "createdAt" : "2026-06-14T19:43:21.319", "lastUpdated" : "2026-06-16T03:38:16.088", "ingestTimestamp" : "2026-06-14T19:43:21.319", "mongoId" : "6a2d16e774d8ee00a0aea509", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307648f292fd229c017e05", "title" : "AI First Developer", "company" : "Smartcat", "industry" : "SaaS", "salary" : { "min" : 1.2E7, "max" : 1.8E7, "currency" : "AMD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior AI First Developer in Armenia, adjusted for the technology industry and remote work." }, "location" : "Armenia - Remote", "locations" : [ "Armenia - Remote", "Costa Rica - Remote", "Georgia - Remote", "Portugal - Remote", "Serbia - Remote" ], "timestamp" : "2026-06-16T11:00:41.431", "fingerprint" : "7776cbcabe36d38c735487b20ea8c73c80210979e9188458907bba20d0583fa0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.smartcat.com/career/?gh_jid=6000307004", "externalId" : "6000307004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Armenia", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Armenia", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "NET Core, MongoDB, PostgreSQL, AWS, Elasticsearch, ELK, Prometheus, Grafana", "professionalSkills" : [ "System design", "Code review" ], "hardSkillsList" : [ "Database concurrency", "Test coverage" ], "softSkillsList" : [ "Determination" ], "hardSkills" : [ { "name" : "Database concurrency", "level" : "intermediate" }, { "name" : "Test coverage", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Determination" } ], "majorSkills" : "NET Core, Database concurrency, System design", "majorSkillsList" : [ "NET Core", "Database concurrency", "System design" ], "coreResponsibilities" : "Maintain existing functionality, Improve existing functionality, Develop new application parts, Design application parts, Refactor application parts, Fix bugs, Write tests, Review code, Share knowledge with the team", "teamCollaboration" : "Global team; Cross-functional teams", "projectManagementSkills" : [ "Startup environment" ], "domainKnowledge" : "Agentic AI; Enterprise Skill Graph; Generative AI; Human-in-the-loop workflows; Multilingual content; Language AI platform", "domainList" : [ "agentic-ai", "enterprise-skill-graph", "generative-ai", "human-in-the-loop-workflows", "multilingual-content", "language-ai-platform" ], "domainSpecificKnowledge" : [ "Agentic AI", "Enterprise Skill Graph", "Generative AI", "Human-in-the-loop workflows", "Multilingual content", "Language AI platform" ], "toolProficiency" : [ "MongoDB", "PostgreSQL", "AWS", "Elasticsearch", "ELK", "Prometheus", "Grafana" ], "communicationSkills" : "Written communication; Spoken communication", "innovationCreativity" : "AI innovation", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Intense startup environment", "outcomesObjectives" : "Deliver value for customers; Improve stability; Improve observability", "qualificationsBasic" : "5+ years of experience in .NET development, 5+ years of test coverage, Knowledge of OOP principles, Knowledge of design patterns, Experience with Database concurrency, Upper-Intermediate English", "qualificationsPreferred" : "Experience with AWS, Experience with Elasticsearch, Experience with ELK, Experience with Prometheus, Experience with Grafana", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise. Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library. More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world. Smartcat’s vision is to realise a world where there is equal access to innovations and ideas. Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term. Senior Backend Developer Mission: Your mission will be to maintain and improve existing functionality and develop new application parts. This position will be remote-based in Europe. Ideal locations include: Serbia, Armenia, Bulgaria, Georgia and Romania. Outcomes Deliver value for our customers Improve the stability and observability of our product Develop parts of the application: design, refactoring, fixing bugs, and writing tests to maintain the quality and functionality of the product and libraries Review code and share knowledge with the team Requirements 5+ years of experience in .NET development and test coverage Knowledge of OOP principles and design patterns Experience with Database concurrency Upper-Intermediate English: both written and spoken A data-driven approach. Ability to justify decisions using concrete metrics Integrity and full commitment Growth mindset Readiness to work in an intense startup environment requiring extreme focus, a strong sense of ownership, and determination to break through Openness to constructive feedback and the opinions and ideas of others Our technologies PL: .NET Core DB: MongoDB, PostgreSQL Hosting in the AWS Elasticsearch cluster, indexes for several billion documents ELK (EFK) for logging, VM, Prometheus and Grafana for metrics and monitoring Why joining Smartcat might be your best move so far Fully remote team We are a global team of 200+ enthusiastic people spread across 30 countries. We have been fully remote since 2020, with some locations populated with more Smartcatters than others, such as Boston, NYC, SF, the Bay Area, London, Lisbon, and Yerevan. Innovating the $50 Billion-old industry Smartcat’s innovative business model taps into this $50B language translation industry with a platform allowing enterprise end users to stop using traditional outsourcing and enjoy easy-to-use AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost. High impact role enabling innovation and inclusion in organizations You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 150% YoY, thanks to our strong product-market fit and high-performing team. Smartcat Culture: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment. Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.", "summaryDescription" : "AI First Developer at Smartcat. Skills: NET Core, Database concurrency, System design. Maintain existing functionality. Improve existing functionality", "postedDate" : "2026-06-16T01:18:55.555", "createdAt" : "2026-06-16T01:18:55.555", "lastUpdated" : "2026-06-16T11:00:41.431", "ingestTimestamp" : "2026-06-16T01:18:55.555", "mongoId" : "6a307648f292fd229c017e05", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Database concurrency", "Test coverage", "Determination", "NET Core", "System design", "Code review", "Startup environment", "Agentic AI", "Enterprise Skill Graph", "Generative AI", "Human-in-the-loop workflows", "Multilingual content", "Language AI platform", "MongoDB", "PostgreSQL", "AWS", "Elasticsearch", "ELK", "Prometheus", "Grafana" ], "skillCount" : 20, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307648f292fd229c017e07", "title" : "AI First Developer", "company" : "Smartcat", "industry" : "Technology", "salary" : { "min" : 7000000.0, "max" : 1.2E7, "currency" : "AMD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level AI First Developer in Armenia, adjusted for the technology industry and remote work." }, "location" : "Armenia - Remote", "locations" : [ "Armenia - Remote", "Costa Rica - Remote", "Georgia - Remote", "Portugal - Remote", "Serbia - Remote" ], "timestamp" : "2026-06-16T11:50:41.684", "fingerprint" : "ffd5a96f070e29b9bcc6a9a8677084fa71b587614ef7962478974572d31377ba", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.smartcat.com/career/?gh_jid=6000302004", "externalId" : "6000302004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Armenia", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Armenia", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS, NET, Python, MongoDB, Generative AI, GPT APIs, LLMs", "professionalSkills" : [ "Delivery", "Ownership", "Execution" ], "hardSkillsList" : [ "AI-driven approach", "AI workflows" ], "hardSkills" : [ { "name" : "AI-driven approach", "level" : "intermediate" }, { "name" : "AI workflows", "level" : "intermediate" } ], "majorSkills" : "AI-First Engineering, Software Development, DevOps, Cloud", "majorSkillsList" : [ "AI-First Engineering", "Software Development", "DevOps", "Cloud" ], "coreResponsibilities" : "Deliver production-quality features, Apply AI across development lifecycle, Establish new engineering benchmark, Understand AWS tech stack, .NET tech stack understanding, Python tech stack understanding, MongoDB tech stack understanding, Ship real features using AI, Contribute to improving workflows, Own full lifecycle of feature delivery, Identify improvements in velocity, Identify improvements in automation, Identify improvements in team efficiency, Partner with Product Leads, Partner with Tech Leads, Accelerate time-to-market, Deliver features faster, Deliver features with higher quality, Mentor others on using AI, Drive AI-First engineering standard", "teamCollaboration" : "Cross-functional teams; Product and Tech Leads", "projectManagementSkills" : [ "Agile" ], "domainKnowledge" : "Agentic AI; Enterprise Skill Graph; Hybrid workforces; AI agents; Multilingual content", "domainList" : [ "agentic-ai", "enterprise-skill-graph", "hybrid-workforces", "ai-agents", "multilingual-content" ], "domainSpecificKnowledge" : [ "Agentic AI", "Enterprise Skill Graph", "Hybrid workforces", "AI agents", "Multilingual content" ], "toolProficiency" : [ "Copilot", "Cursor", "WindSurf", "GPT APIs", "LLMs" ], "documentationSkills" : "Documentation", "innovationCreativity" : "AI innovation", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Deliver high-quality features faster; Build and optimize AI-first workflows; Raise the bar for speed; Raise the bar for quality; Raise the bar for ownership; Be a core contributor", "qualificationsBasic" : "Mastery in using AI tools, Technical foundation in AWS, NET technical foundation, Python technical foundation, MongoDB technical foundation, Obsessed with delivery", "qualificationsPreferred" : "Experience with Copilot, Experience with Cursor, Experience with WindSurf, Experience with GPT APIs, Experience with LLMs", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM We are building the future of software development — AI-First is the new standard. You won’t be “experimenting”; you’ll be delivering. Fast. Smart. Relentless. Join the core team that will prove AI-driven engineering is the only way forward. If you love challenges, own your outcomes, and are obsessed with delivery, you’ll thrive here. MISSION As an AI-First Engineer, your mission is to deliver production-quality features at a speed and scale that traditional teams cannot match. You will apply AI aggressively across every stage of the development lifecycle — from requirements and design to coding, testing, and release — and establish a new engineering benchmark for the company. OUTCOMES Consistently deliver high-quality, production-grade features faster than traditional teams. Build and optimize AI-first workflows that integrate AI across all development stages. Raise the bar for speed, quality, and ownership in product delivery. Be a core contributor to the new engineering culture built on AI-First principles. HOW YOU’LL RAMP By Day 30: Deeply understand our AWS, .NET, Python, MongoDB tech stack and delivery model. Start shipping real features using AI at every stage: coding, testing, documenting, releasing. Contribute to improving workflows for even faster delivery. By Day 60: Independently own the full lifecycle of feature delivery through AI-first methods. Identify and drive improvements in velocity, automation, and team efficiency. Partner with Product and Tech Leads to aggressively accelerate time-to-market. By Day 90: Deliver features faster and with higher quality than baseline teams. Actively mentor others on using AI as a multiplier across development. Become a key driver of the AI-First engineering standard inside the company. WHAT YOU’VE ACCOMPLISHED: Proven track record of delivering production-grade products using AI-driven approach. Mastery in using AI tools (Copilot/Cursor/WindSurf (etc, you choose), GPT APIs, LLMs) across the entire development lifecycle — design, code generation, testing, documentation, and release. Strong technical foundation in AWS, .NET, Python, and MongoDB. Obsessed with delivery: you ship, you improve, you own the outcome. Comfortable moving fast, taking ownership, and constantly pushing for better, faster, smarter execution. Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.", "summaryDescription" : "AI First Developer at Smartcat. Skills: AI-First Engineering, Software Development, DevOps, Cloud. Deliver production-quality features. Apply AI across development lifecycle", "postedDate" : "2026-06-16T01:16:59.927", "createdAt" : "2026-06-16T01:16:59.927", "lastUpdated" : "2026-06-16T11:50:41.684", "ingestTimestamp" : "2026-06-16T01:16:59.927", "mongoId" : "6a307648f292fd229c017e07", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "AI-driven approach", "AI workflows", "AI-First Engineering", "Software Development", "DevOps", "Cloud", "Delivery", "Ownership", "Execution", "Agile", "Agentic AI", "Enterprise Skill Graph", "Hybrid workforces", "AI agents", "Multilingual content", "Copilot", "Cursor", "WindSurf", "GPT APIs", "LLMs" ], "skillCount" : 20, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30a1e0f292fd229c116c41", "title" : "Join Our Talent Community", "company" : "Gallup", "location" : "Australia; Germany; India; Japan; Mexico; New Zealand; Singapore; Thailand; United Arab Emirates; United Kingdom; United States", "locations" : [ "Australia; Germany; India; Japan; Mexico; New Zealand; Singapore; Thailand; United Arab Emirates; United Kingdom; United States" ], "timestamp" : "2026-06-16T11:15:42.315", "fingerprint" : "3466434653dc1f188c4195002cb8323d9973ffd40c2c3f4d3dd71386552a252a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/gallup/jobs/4013947009", "externalId" : "4013947009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "australia", "source" : "country_code_strategy", "geo" : "-25.2744,133.7751" }, { "country" : "germany", "source" : "country_code_strategy", "geo" : "51.1657,10.4515" }, { "country" : "india", "source" : "country_code_strategy", "geo" : "20.5937,78.9629" }, { "country" : "japan", "source" : "country_code_strategy", "geo" : "36.2048,138.2529" }, { "country" : "mexico", "source" : "country_code_strategy", "geo" : "23.6345,-102.5528" }, { "country" : "new zealand", "source" : "country_code_strategy", "geo" : "-40.9006,174.886" }, { "country" : "singapore", "source" : "country_code_strategy", "geo" : "1.3521,103.8198" }, { "country" : "thailand", "source" : "country_code_strategy", "geo" : "15.87,100.9925" }, { "country" : "united arab emirates", "source" : "country_code_strategy", "geo" : "23.4241,53.8478" }, { "country" : "united kingdom", "source" : "country_code_strategy", "geo" : "55.3781,-3.436" }, { "country" : "united states", "source" : "country_code_strategy", "geo" : "39.8283,-98.5795" } ], "locationText" : "Australia; Germany; India; Japan; Mexico; New Zealand; Singapore; Thailand; United Arab Emirates; United Kingdom; United States", "rawDescription" : "Join our Talent Community and set up job alerts to hear from us about future roles that may interest you.", "summaryDescription" : "Join Our Talent Community at Gallup", "postedDate" : "2026-06-16T03:17:14.248", "createdAt" : "2026-06-16T03:17:14.248", "lastUpdated" : "2026-06-16T11:15:42.315", "ingestTimestamp" : "2026-06-16T03:17:14.248", "mongoId" : "6a30a1e0f292fd229c116c41", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.0 }, { "id" : "6a307648f292fd229c017e06", "title" : "AI First Developer", "company" : "Smartcat", "industry" : "SaaS", "salary" : { "min" : 7000000.0, "max" : 1.2E7, "currency" : "AMD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level AI First Developer in Armenia, adjusted for the technology industry and remote work." }, "location" : "Armenia - Remote", "locations" : [ "Armenia - Remote", "Costa Rica - Remote", "Georgia - Remote", "Portugal - Remote", "Serbia - Remote" ], "timestamp" : "2026-06-16T13:50:15.316", "fingerprint" : "2a2a7ab55e9eddc89c43352ac964c42f8c65fc71742c5763c1b065cbfaf4a514", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.smartcat.com/career/?gh_jid=6000304004", "externalId" : "6000304004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Armenia", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Armenia", "technicalSkills" : "NET Core, MongoDB, PostgreSQL, AWS, Elasticsearch, ELK, EFK, VM, Prometheus, Grafana", "professionalSkills" : [ "Data-driven approach" ], "hardSkillsList" : [ "Application development", "Refactoring", "Bug fixing", "Writing tests", "Code review" ], "softSkillsList" : [ "Commitment", "Determination", "Feedback" ], "hardSkills" : [ { "name" : "Application development", "level" : "intermediate" }, { "name" : "Refactoring", "level" : "intermediate" }, { "name" : "Bug fixing", "level" : "intermediate" }, { "name" : "Writing tests", "level" : "intermediate" }, { "name" : "Code review", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Commitment" }, { "name" : "Determination" }, { "name" : "Feedback" } ], "majorSkills" : "NET Core, AWS, Databases", "majorSkillsList" : [ "NET Core", "AWS", "Databases" ], "coreResponsibilities" : "Maintain functionality, Improve functionality, Develop application parts, Design application parts, Refactor application parts, Fix bugs, Write tests, Review code, Share knowledge", "teamCollaboration" : "Global team; Fully remote team", "domainKnowledge" : "Agentic AI; Enterprise Skill Graph; Generative AI; Human-in-the-loop workflows; Multilingual content; Language AI platform", "domainList" : [ "agentic-ai", "enterprise-skill-graph", "generative-ai", "human-in-the-loop-workflows", "multilingual-content", "language-ai-platform" ], "domainSpecificKnowledge" : [ "Agentic AI", "Enterprise Skill Graph", "Generative AI", "Human-in-the-loop workflows", "Multilingual content", "Language AI platform" ], "toolProficiency" : [ "AWS", "Elasticsearch", "ELK", "EFK", "Prometheus", "Grafana" ], "innovationCreativity" : "AI innovation", "specialRequirements" : "Intense startup environment", "outcomesObjectives" : "Deliver value for customers; Improve stability; Improve observability", "qualificationsBasic" : "NET development experience, Test coverage experience, OOP principles knowledge, Design patterns knowledge, Database concurrency experience, Upper-Intermediate English", "qualificationsPreferred" : "AWS hosting experience, Elasticsearch cluster experience, ELK (EFK) experience, Prometheus and Grafana experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise. Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library. More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world. Smartcat’s vision is to realise a world where there is equal access to innovations and ideas. Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term. Mission Your mission will be to maintain and improve existing functionality and develop new application parts. This position will be remote-based in Europe. Ideal locations include: Serbia, Armenia, Bulgaria, Georgia and Romania. Outcomes Deliver value for our customers Improve the stability and observability of our product Develop parts of the application: design, refactoring, fixing bugs, and writing tests to maintain the quality and functionality of the product and libraries Review code and share knowledge with the team Requirements Experience in .NET development and test coverage Knowledge of OOP principles and design patterns Experience with Database concurrency Upper-Intermediate English: both written and spoken A data-driven approach. Ability to justify decisions using concrete metrics Integrity and full commitment Growth mindset Readiness to work in an intense startup environment requiring extreme focus, a strong sense of ownership, and determination to break through Openness to constructive feedback and the opinions and ideas of others Our technologies PL: .NET Core DB: MongoDB, PostgreSQL Hosting in the AWS Elasticsearch cluster, indexes for several billion documents ELK (EFK) for logging, VM, Prometheus and Grafana for metrics and monitoring Why joining Smartcat might be your best move so far Fully remote team We are a global team of 200+ enthusiastic people spread across 30 countries. We have been fully remote since 2020, with some locations populated with more Smartcatters than others, such as Boston, NYC, SF, the Bay Area, London, Lisbon, and Yerevan. Innovating the $50 Billion-old industry Smartcat’s innovative business model taps into this $50B language translation industry with a platform allowing enterprise end users to stop using traditional outsourcing and enjoy easy-to-use AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost. High impact role enabling innovation and inclusion in organizations You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 150% YoY, thanks to our strong product-market fit and high-performing team. Smartcat Culture: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment. Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.", "summaryDescription" : "AI First Developer at Smartcat. Skills: NET Core, AWS, Databases. Maintain functionality. Improve functionality", "postedDate" : "2026-06-16T01:19:33.805", "createdAt" : "2026-06-16T01:19:33.805", "lastUpdated" : "2026-06-16T13:50:15.316", "ingestTimestamp" : "2026-06-16T01:19:33.805", "mongoId" : "6a307648f292fd229c017e06", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Application development", "Refactoring", "Bug fixing", "Writing tests", "Code review", "Commitment", "Determination", "Feedback", "NET Core", "AWS", "Databases", "Data-driven approach", "Agentic AI", "Enterprise Skill Graph", "Generative AI", "Human-in-the-loop workflows", "Multilingual content", "Language AI platform", "Elasticsearch", "ELK", "EFK", "Prometheus", "Grafana" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa908", "title" : "Senior Consultant / Manager - Customer Contact and Ai Experts", "company" : "Baringa", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Customer Contact and AI Expert in London, UK, adjusted for seniority and industry." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T08:58:46.583", "fingerprint" : "077f46ae2afed1e193806e201947cd263c673636e852d4907c7407d068544bde", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/baringa/jobs/4895221101", "externalId" : "4895221101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "rawDescription" : "About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Customer practice are looking for an experienced Senior Consultant or Manager to join the team. Our Customer team is hiring a motivated and talented individual, from Senior Consultants to Manager, to help our clients evolve how they serve their customers in a world increasingly shaped by AI. From rethinking the end-to-end customer journey through to embedding AI into day-to-day operations, we help clients turn ambition into something that actually works. What you will be doing You’ll work side-by-side with clients to identify and drive improves in how customer service operates - understanding demand, journeys and pain points, and identifying where AI can genuinely add value to improve customer outcomes and efficiency. You’ll be designing and delivering real change - not just strategy on paper - getting into the detail of how contact centres run today, and what it takes to make improvement stick. You will be particularly focused on: Reimagining customer service: improving how contact centres operate - from demand management and journeys through to channel mix, automation and service design Applying AI in customer environments: identifying and shaping where AI can add value across voice and digital channels (e. g. IVR, chat, agent assist), with a clear view on what will drive real operational impact Hands-on end-to-end delivery: working across the lifecycle from strategy through to design and implementation - shaping roadmaps, standing up pilots and supporting real-world delivery Owning delivery: leading workstreams or small pods - setting direction, driving progress and being accountable for outcomes Working as one team with clients: leading workshops and aligning stakeholders across Product, Tech and Operations to move delivery forward at pace Supporting growth: contributing to proposals and helping shape new opportunities across customer and AI Supporting others: coaching junior team members and acting as a go-to within your area Your skills and experience We’re looking for people with strong foundations in customer and contact centre transformation, who bring a clear, practical perspective on how AI can be applied to improve service. Strong grounding in customer contact operations: deep understanding of how contact centres run day-to-day across voice and digital channels (sales, service, complaints), including demand drivers, KPIs and operational challenges Applied understanding of AI in service environments: able to identify, shape and prioritise AI use cases (e. g. IVR automation, chatbots, agent assist), with a clear view on feasibility, value and operational impact Experience with customer and AI technologies: understanding of the platforms that enable modern contact centres and AI capabilities, with a practical view of what works in the real world Structured thinking and clear point of view: able to frame problems, form recommendations and communicate clearly to senior stakeholders Strong client delivery: comfortable building high-quality outputs (strategies, roadmaps, business cases) and working at pace in delivery environments Data-driven decision making: using data and insight to identify opportunities, prioritise effectively and guide decisions Building value cases and buy-in: able to articulate clear value and bring stakeholders with you to support change Drive and ownership: comfortable navigating ambiguity, structuring problems and taking responsibility for outcomes Collaboration and stakeholder management: confident working across Product, Technology and Operations, bridging technical and non-technical teams Curiosity for how AI is evolving: keeps up to date with the space and brings practical insight into client work What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com", "summaryDescription" : "Senior Consultant / Manager - Customer Contact and Ai Experts at Baringa", "postedDate" : "2026-06-15T23:15:33.847", "createdAt" : "2026-06-15T23:15:33.847", "lastUpdated" : "2026-06-16T08:58:46.583", "ingestTimestamp" : "2026-06-15T23:15:33.847", "mongoId" : "6a30511af292fd229cefa908", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a309779f292fd229c0dcd1b", "title" : "VP of Customer Success", "company" : "AvidXchange, Inc.", "industry" : "FinTech", "salary" : { "min" : 230000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a VP of Customer Success in Charlotte, United States, adjusted for the FinTech industry and company size." }, "location" : "Charlotte, North Carolina, United States", "locations" : [ "Charlotte", "North Carolina", "United States" ], "timestamp" : "2026-06-16T12:37:30.463", "fingerprint" : "36d87342675f9d0da666e37923832e2ae531e53b9e454710a15ea13e01eb61f9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/avidxchangeinc/jobs/5163317007", "externalId" : "5163317007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 12, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "rawDescription" : "Overview AvidXchange is seeking a VP of Customer Success to be the driving force behind our mission to deliver unparalleled customer experiences. This is a unique opportunity to shape the future of our company’s relationship with our customers. You will have ownership of the end-to-end Customer Success strategy, from developing a robust framework to ensuring its flawless execution. We are looking for a leader who can build upon the current foundational practices in place, see beyond the status quo and envision a future where our Customer Success team is a benchmark for excellence in the industry. Your role will be to create and implement a strategy that not only enhances our current operations but also anticipates and meets the evolving needs of our customers. This is a transformational opportunity for a dynamic leader who wants to leave a lasting impact and build something truly exceptional. What you'll do: Develop and implement a comprehensive customer success strategy that aligns with the company's overall goals and objectives. Lead, mentor, and develop a hybrid, multi-location, high-performing Customer Success team, fostering a culture of continuous improvement and excellence. Collaborate with Product, Revenue Operations, Account Managers, Marketing, and critical partners to ensure a seamless customer experience and address customer issues proactively. Implement industry best practices and innovative approaches to customer success, staying ahead of trends and competitors. Drive customer adoption of the products, retention and growth strategies to increase lifetime value and reduce churn. Utilize customer data and analytics to inform decision-making and identify opportunities for improving customer satisfaction and success. Define and track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives and report on progress to senior leadership. Establish and maintain a robust feedback loop with customers to continually enhance the product and service offerings. Serve as the voice of the customer within the organization, ensuring customer needs, resolving customer escalations with urgency, and feedback are effectively communicated and addressed. What we're looking for: Minimum of 12 years of experience in customer success, account management, or related roles within the fintech industry, with at least 5 years in a leadership position. Bachelor’s degree in Business, Marketing, or a related field. MBA (or related) preferred. Proven track record of building and leading high-performing teams with a focus on customer success. Ability to think strategically and execute methodically, balancing long-term goals with short-term priorities. Deep understanding of customer-centric strategies and the ability to drive customer satisfaction and loyalty. Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions. Demonstrated ability to work collaboratively across departments and influence stakeholders at all levels of the organization. Proficiency with customer success platforms, CRM systems, and other relevant technology tools. 25% - 40% travel required (Customer visits, training / team activities in Charlotte, NC headquarters) About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. Who you are: A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What you’ll get: AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place. AvidXers enjoy: 18 days PTO* 11 Holidays (8 company recognized & 3 floating holidays) 16 hours per year of paid Volunteer Time Off (VTO) Competitive Healthcare High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 100% AvidXchange paid Dental Base Plan Coverage 100% AvidXchange paid Life Insurance 100% AvidXchange paid Long-Term Disability 100% AvidXchange paid Short-Term Disability Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2% Parental Leave: 8 weeks 100% paid by AvidXchange** Discounts on Pet, Home, and Auto insurance WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more Onsite gym fitness center, yoga studio, and basketball court Tuition Reimbursement up to the federal maximum of $5,250*** Hybrid Workplace Flexibility Free parking *Fully granted from beginning of year, pro-rated if hired mid-year **Must be full-time for at least 3 months ***Must be full-time for at least one year Equal Employment Opportunity AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.", "summaryDescription" : "VP of Customer Success at AvidXchange, Inc.", "postedDate" : "2026-06-16T03:15:50.015", "createdAt" : "2026-06-16T03:15:50.015", "lastUpdated" : "2026-06-16T12:37:30.463", "ingestTimestamp" : "2026-06-16T03:15:50.015", "mongoId" : "6a309779f292fd229c0dcd1b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 230000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3091ccf292fd229c0bffdd", "title" : "Join Our Global Talent Community", "company" : "PSI CRO", "industry" : "Pharmaceuticals", "location" : "Worldwide, XX", "locations" : [ "Worldwide", "XX" ], "timestamp" : "2026-06-16T14:42:02.174", "fingerprint" : "d4ceb2356aa151c6b15a454a6366eb8ff3055191d4f23571cea75538d80daf5d", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PSICRO/744000132293728-join-our-global-talent-community", "externalId" : "744000132293728", "industryFunction" : { }, "structuredLocations" : [ { "city" : "budapest xx. kerület", "state" : "budapest", "country" : "Hungary", "continent" : "europe", "source" : "locations-index", "geo" : "47.43674,19.10093" } ], "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "domainKnowledge" : "Clinical research; Clinical Operations; Site Enablement; Site Management; Clinical Business Development; Regulatory & Compliance; Feasibility & Patient Recruitment; Patient Access; Healthcare Innovation; Global Startup Environments", "domainList" : [ "clinical-research", "clinical-operations", "site-enablement", "site-management", "clinical-business-development", "regulatory-compliance", "feasibility-patient-recruitment", "patient-access", "healthcare-innovation", "global-startup-environments" ], "domainSpecificKnowledge" : [ "Clinical research", "Clinical Operations", "Site Enablement", "Site Management", "Clinical Business Development", "Regulatory & Compliance", "Feasibility & Patient Recruitment", "Patient Access", "Healthcare Innovation", "Global Startup Environments" ], "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "At Milestone One, our mission is to bring clinical trials to a much broader range of sites and patients around the world. We are a fast-growing global startup operating in an international, multicultural environment, and we are always looking to connect with talented professionals who are excited to grow with us and contribute to our mission. Even if there is not a current opening that perfectly matches your background, we would love to hear from you and stay connected for future opportunities across our teams. What it’s like to work at Milestone One? * People-first culture focused on strong relationships and professional growth * Global and multicultural environment with collaboration across different countries and regions * Remote-first workplace with flexibility aligned to operational needs * Enablement-driven mindset: we build sustainable solutions instead of reacting to problems. * Growth environment combining operational excellence with startup agility * Quality, compliance, and ethics are core foundations of how we work Who we’d love to connect with? We welcome professionals from a variety of backgrounds and experience levels within clinical research, especially those passionate about: * Clinical Operations * Site Enablement & Site Management * Clinical Business Development Functions * Regulatory & Compliance * Feasibility & Patient Recruitment * Patient Access & Healthcare Innovation * Global Startup Environments If our mission and way of working align with you, we encourage you to apply and become part of our growing global talent network. We look forward to connecting with you!", "summaryDescription" : "Join Our Global Talent Community at PSI CRO", "postedDate" : "2026-06-15T22:33:22.000", "createdAt" : "2026-06-16T03:35:29.446", "lastUpdated" : "2026-06-16T14:42:02.174", "ingestTimestamp" : "2026-06-16T03:35:29.446", "mongoId" : "6a3091ccf292fd229c0bffdd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Clinical research", "Clinical Operations", "Site Enablement", "Site Management", "Clinical Business Development", "Regulatory & Compliance", "Feasibility & Patient Recruitment", "Patient Access", "Healthcare Innovation", "Global Startup Environments" ], "skillCount" : 10, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.0 }, { "id" : "6a3084c6f292fd229c075841", "title" : "Join Our Global Talent Community", "company" : "PSI CRO", "industry" : "Pharmaceuticals", "location" : "Worldwide, XX", "locations" : [ "Worldwide", "XX" ], "timestamp" : "2026-06-16T11:54:31.486", "fingerprint" : "6f500f63084f02234b0ab9784b7e37fff01c0bf90411ed858ecc6d558df4be8e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/PSICRO/744000132293728-join-our-global-talent-community", "externalId" : "744000132293728", "industryFunction" : { }, "structuredLocations" : [ { "city" : "budapest xx. kerület", "state" : "budapest", "country" : "Hungary", "continent" : "europe", "source" : "locations-index", "geo" : "47.43674,19.10093" } ], "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "domainKnowledge" : "Clinical research; Clinical Operations; Site Enablement; Site Management; Clinical Business Development; Regulatory & Compliance; Feasibility & Patient Recruitment; Patient Access; Healthcare Innovation; Global Startup Environments", "domainList" : [ "clinical-research", "clinical-operations", "site-enablement", "site-management", "clinical-business-development", "regulatory-compliance", "feasibility-patient-recruitment", "patient-access", "healthcare-innovation", "global-startup-environments" ], "domainSpecificKnowledge" : [ "Clinical research", "Clinical Operations", "Site Enablement", "Site Management", "Clinical Business Development", "Regulatory & Compliance", "Feasibility & Patient Recruitment", "Patient Access", "Healthcare Innovation", "Global Startup Environments" ], "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "At Milestone One, our mission is to bring clinical trials to a much broader range of sites and patients around the world. We are a fast-growing global startup operating in an international, multicultural environment, and we are always looking to connect with talented professionals who are excited to grow with us and contribute to our mission. Even if there is not a current opening that perfectly matches your background, we would love to hear from you and stay connected for future opportunities across our teams. What it’s like to work at Milestone One? * People-first culture focused on strong relationships and professional growth * Global and multicultural environment with collaboration across different countries and regions * Remote-first workplace with flexibility aligned to operational needs * Enablement-driven mindset: we build sustainable solutions instead of reacting to problems. * Growth environment combining operational excellence with startup agility * Quality, compliance, and ethics are core foundations of how we work Who we’d love to connect with? We welcome professionals from a variety of backgrounds and experience levels within clinical research, especially those passionate about: * Clinical Operations * Site Enablement & Site Management * Clinical Business Development Functions * Regulatory & Compliance * Feasibility & Patient Recruitment * Patient Access & Healthcare Innovation * Global Startup Environments If our mission and way of working align with you, we encourage you to apply and become part of our growing global talent network. We look forward to connecting with you!", "summaryDescription" : "Join Our Global Talent Community at PSI CRO", "postedDate" : "2026-06-15T22:33:22.000", "createdAt" : "2026-06-16T01:43:21.244", "lastUpdated" : "2026-06-16T11:54:31.486", "ingestTimestamp" : "2026-06-16T01:43:21.244", "mongoId" : "6a3084c6f292fd229c075841", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Clinical research", "Clinical Operations", "Site Enablement", "Site Management", "Clinical Business Development", "Regulatory & Compliance", "Feasibility & Patient Recruitment", "Patient Access", "Healthcare Innovation", "Global Startup Environments" ], "skillCount" : 10, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.0 }, { "id" : "6a309c90f292fd229c0fbd51", "title" : "Manager of Customer Support", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Customer Support in the US SaaS industry, adjusted for remote work and manager seniority." }, "location" : "US-Remote", "locations" : [ "US-Remote" ], "timestamp" : "2026-06-16T11:12:22.262", "fingerprint" : "a5fd64890d58ee9fc433bef4ebeb25bc7bc696a033f52779b7929afa905e67f1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7768747003", "externalId" : "7768747003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "experienceMinYears" : 5, "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Company Description At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a306e5cf292fd229cfde845", "title" : "Head of Customer Success", "company" : "Ashby", "industry" : "Education & Onboarding", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Customer Success in San Francisco, USA, adjusted for the SaaS industry and company size." }, "location" : "San Francisco, CA", "locations" : [ "San Francisco, CA" ], "timestamp" : "2026-06-16T11:40:36.523", "fingerprint" : "c192a33b0bcf13f08f7e33eb08b1fa42276098d28a29cd24a8861e6461b42fc4", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/reteam/4eaf841e-ad70-4d7e-b8cc-12fba1f61a8b/application", "externalId" : "4eaf841e-ad70-4d7e-b8cc-12fba1f61a8b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "rawDescription" : "[TEST TEST TEST] This is a test job posting top description, used for internal testing. Applications received here will not be received. About Ashby We’re building the next generation of enterprise software and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better (we haven’t shared much publicly about what we’re building yet, but we’ll be more specific once we meet). We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have not launched publicly yet, but we're already working with amazing companies, such as Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft (and many others which we cannot name yet). We have a clear buyer persona and target market. Our current sales process allows us to land & expand. We've only taken the first step towards a much larger opportunity. In short, it's the perfect time to join \uD83D\uDE80 About this Role As our first sales hire you will help us transition from founder led sales into a scalable & repeating sales process. Our emphasis is less on previous experience and more on your raw ability to excel in the areas listed below and your appetite for continuous growth & improvement. We have built an excellent product & engineering machine and we now want to do the same on the go-to-market side. You could be a great fit if \uD83E\uDD13You love becoming a product and domain expert. You sell consultative and teach prospects something at every touch point. \uD83D\uDD0DYou pay a lot of attention to detail. You take pride in a clean sales pipeline. You obsess over sending perfect follow up emails on time. ⚡️You move fast. You constantly find areas of improvement. You leverage tools/technology to allow our sales team to scale well. \uD83D\uDC77‍♀️You love building a sales process from the ground up. ⚙️You are not only excited about closing deals, but also putting a repeatable process in place that will allow our go-to-market team to excel in future. \uD83C\uDFA7You treat sales as a listening exercise and continuously bring learnings about the market, our product, industry trends, etc. back to the overall company. \uD83D\uDCCAYou are analytical and good with numbers, you can model out scenarios without requiring the help of an analyst. Bonus \uD83D\uDC68‍\uD83D\uDC68‍\uD83D\uDC67‍\uD83D\uDC67You have experience hiring & leading a sales team \uD83D\uDCE2You can tell Ashby's story in way that resonates \uD83D\uDEF0You have experience selling complex products Our Philosophy Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us: We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. Benefits You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible You get to sell a product that our prospects & customers are truly excited about Competitive compensation Top notch health insurance for you and your dependents with all premiums covered by us 401(k) matching if you're in the US Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. [TEST TEST TEST] This is a test job posting closing description, used for internal testing. Applications received here will not be received.", "summaryDescription" : "Head of Customer Success at Ashby", "createdAt" : "2026-06-16T00:25:57.298", "lastUpdated" : "2026-06-16T11:40:36.523", "ingestTimestamp" : "2026-06-16T00:25:57.298", "mongoId" : "6a306e5cf292fd229cfde845", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 320000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706987fc9a711f0f6fe22", "title" : "HR Contact Center Associate with Dutch and English", "company" : "Amazon Czech Republic Services s.r.o. - G88", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level HR Contact Center Associate with Dutch and English in Prague, Czech Republic, based on 2024-2025 market data for the E-Commerce industry." }, "location" : "CZE", "locations" : [ "CZE" ], "timestamp" : "2026-06-15T07:27:58.310", "fingerprint" : "1459037b23f5a68c9ba15dc82a64504fd6a3b03dfb03ec5c760e94c31a5fc8fa", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052308/apply", "externalId" : "83ea388c-bc55-4fd6-9bec-e5977d4d5941", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Slovakia", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Poland; Slovakia; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Employee life-cycle", "Data management", "Onboarding", "Terminations" ], "hardSkillsList" : [ "HR queries", "Payroll processing", "Leave processing", "Absence reporting" ], "hardSkills" : [ { "name" : "HR queries", "level" : "intermediate" }, { "name" : "Payroll processing", "level" : "intermediate" }, { "name" : "Leave processing", "level" : "intermediate" }, { "name" : "Absence reporting", "level" : "intermediate" } ], "majorSkills" : "Dutch language, English language, Customer support", "majorSkillsList" : [ "Dutch language", "English language", "Customer support" ], "coreResponsibilities" : "Handle HR queries in Dutch, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate unresolved queries, Take ownership of employee contacts, Resolve employee contacts, Identify gaps in documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate with employees, Explain queries, Resolve employee concerns, Seek employee feedback, Improve levels of service, Work rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Standard operating procedures", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Rotational shifts, Weekends, Bank holidays", "outcomesObjectives" : "High degree of customer focus", "qualificationsBasic" : "Proficiency in Dutch, Proficiency in English, Computer skills", "qualificationsPreferred" : "Work experience in administration, Work experience in customer service, Work experience in HR environment, Proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in fast-paced environment", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Responsibilities: - Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Key job responsibilities Basic Qualifications: Basic qualifications: - Very good proficiency in written and verbal in Dutch (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: Preferred qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Dutch and English at Amazon Czech Republic Services s.r.o. - G88. Skills: Dutch language, English language, Customer support. Handle HR queries in Dutch. Handle HR queries in English", "postedDate" : "2026-06-13T20:10:14.508", "createdAt" : "2026-06-13T20:10:14.508", "lastUpdated" : "2026-06-15T07:27:58.310", "ingestTimestamp" : "2026-06-13T20:10:14.508", "mongoId" : "68b706987fc9a711f0f6fe22", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052308/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "HR queries", "Payroll processing", "Leave processing", "Absence reporting", "Dutch language", "English language", "Customer support", "Customer service", "Employee life-cycle", "Data management", "Onboarding", "Terminations", "Benefits", "Payroll", "Leave of absence", "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a255d1274d8ee00a0163ed0", "title" : "Contact Center Manager", "company" : "Urrly", "industry" : "Healthcare", "salary" : { "min" : 7500000.0, "currency" : "COP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cali, CO", "locations" : [ "Cali", "CO" ], "timestamp" : "2026-06-16T02:32:50.856", "fingerprint" : "f03f6c52659f0802e67da8f2b7f3d3fab6849c1ac08f8ee92e12ee2b619a408f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://urrly.breezy.hr/p/c04c8fd0f0d8-contact-center-manager", "externalId" : "c04c8fd0f0d8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cali", "country" : "Colombia", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "3.4108435,-76.5812127" } ], "locationText" : "Cali, Colombia", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage contact center operations, Achieve clear KPIs, Ensure real ownership, Facilitate long-term growth", "outcomesObjectives" : "Achieve clear KPIs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join a fast-growing healthcare contact center with clear KPIs, real ownership, and long-term growth. Role Snapshot Role: Contact Center ManagerLocation/Type: Cali, Colombia • Full-time • OnsitePay: 7,500,000 COP/monthSchedule: 10:00 AM – 7:00 PM Colombia timeDays Off: 2 rotating days weekly. Weeken", "summaryDescription" : "Contact Center Manager at Urrly. Manage contact center operations. Achieve clear KPIs", "createdAt" : "2026-06-14T18:39:16.744", "lastUpdated" : "2026-06-16T02:32:50.856", "ingestTimestamp" : "2026-06-14T18:39:16.744", "mongoId" : "6a255d1274d8ee00a0163ed0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a307a7ef292fd229c03cb1d", "title" : "Head of First Line Controls", "company" : "Domestic & General", "industry" : "Insurance", "salary" : { "min" : 130000.0, "max" : 195000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director-level roles in the EU insurance industry, adjusted for senior experience and remote work flexibility." }, "location" : "Unknown", "locations" : [ "Unknown" ], "timestamp" : "2026-06-16T11:51:01.478", "fingerprint" : "850ede265e3ef2745a931dba1324d6f66cccd536dfc03d860d2cb97440568e21", "source" : "workday", "language" : "en", "applyUrl" : "https://domesticandgeneral.wd3.myworkdayjobs.com/DeGCareers/job/Head-of-First-Line-Controls_JR101915", "externalId" : "JR101915", "industryFunction" : { }, "structuredLocations" : [ { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Risk assessment", "Control frameworks" ], "hardSkillsList" : [ "RCSA completion", "Policy development" ], "hardSkills" : [ { "name" : "RCSA completion", "level" : "intermediate" }, { "name" : "Policy development", "level" : "intermediate" } ], "majorSkills" : "First Line Controls, Regulatory compliance, Risk management", "majorSkillsList" : [ "First Line Controls", "Regulatory compliance", "Risk management" ], "coreResponsibilities" : "Act as regulatory subject matter expert, Own and deliver internal risk actions, Own and deliver audit actions, Ensure RCSA actions are completed, Develop scalable control frameworks, Develop oversight frameworks, Oversee supplier contracts, Embed First Line Controls Schedules, Improve First Line Controls Schedules, Ensure sales processes documented, Review sales processes, Approve sales processes, Facilitate governance forums, Facilitate committees, Drive strategic actions, Report outcomes, Create policies, Implement policies, Develop best practice frameworks, Establish MI benchmarks, Monitor MI benchmarks, Present First Line Controls updates, Lead QA teams, Collaborate with QA teams, Identify management actions, Agree management actions, Enhance oversight frameworks, Enhance control frameworks, Provide monitoring of first-line control activities, Provide evaluation of first-line control activities, Provide continuous improvement of first-line control activities", "teamCollaboration" : "Collaboration with First line of control COE; Collaboration with QA teams", "projectManagementSkills" : [ "Agile" ], "domainKnowledge" : "Insurance; Maintenance service plans; EU regulatory standards; Client operations; Outsourced contact centre operations", "domainList" : [ "insurance", "maintenance-service-plans", "eu-regulatory-standards", "client-operations", "outsourced-contact-centre-operations" ], "domainSpecificKnowledge" : [ "Insurance", "Maintenance service plans", "EU regulatory standards", "Client operations", "Outsourced contact centre operations" ], "communicationSkills" : "Senior leadership reporting; Board level reporting", "documentationSkills" : "Policy development", "problemSolvingSkills" : "Problem solving", "outcomesObjectives" : "Enhance oversight and control frameworks", "qualificationsBasic" : "Experience in First Line Controls, Leadership experience in regulatory environment, Line management experience", "qualificationsPreferred" : "Warranty industry experience, Insurance industry experience, Understanding of client operations, Understanding of outsourced contact centre operations", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Head of First Line Controls - Europe Location: Flexible within the EU Job Type: Full-time **About the role** We’re looking for a strategic and experienced leader to join our Growth Markets team as Head of First Line Controls. This is a critical role that ensures our client, sales, service, and complaints functions operate in full alignment with regulatory requirements and internal standards across the EU. This is a high-impact role with visibility at senior leadership and Board level. **About You** To be successful in this role, you will have: * Experience working within First Line Controls across European markets. * Strong leadership experience in a regulatory environment. * Warranty or insurance industry experience. * Excellent communication and interpersonal skills. * Agile mindset with strong organisational skills. * Line management experience. * Understanding of client and outsourced contact centre operations. * Keen problem solver with attention to detail. **T****he Role** * Act as the regulatory subject matter expert for insurance and maintenance service plans across EU jurisdictions. * Own and deliver internal risk and audit actions, ensuring all RCSA (Risk and Control Self-Assessment) actions are completed. * Develop scalable control and oversight frameworks in collaboration with the First line of control COE. * Oversee supplier contracts, ensuring First Line Controls Schedules are embedded and continuously improved. * Ensure all sales processes are documented, reviewed, and approved in line with EU regulatory standards. * Facilitate governance forums and committees, driving strategic actions and reporting outcomes. * Create and implement relevant policies and develop best practice frameworks to support the wider business in establishing robust First Line Controls. * Establish and monitor MI (Management Information) benchmarks including sales, cancellations, QA, complaints, and service standards. * Present First Line Controls updates to senior leadership. * Lead and collaborate with QA teams to ensure business requirements are met. * Identify and agree on management actions to enhance oversight and control frameworks. * Provide effective monitoring, evaluation, and continuous improvement of first-line control activities (c.15 FTE) The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now! Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks. _At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey._", "summaryDescription" : "Head of First Line Controls at Domestic & General. Skills: First Line Controls, Regulatory compliance, Risk management. Act as regulatory subject matter expert. Own and deliver internal risk actions", "postedDate" : "2026-06-13T03:52:19.352", "createdAt" : "2026-06-16T03:52:19.340", "lastUpdated" : "2026-06-16T11:51:01.478", "ingestTimestamp" : "2026-06-16T03:52:19.340", "mongoId" : "6a307a7ef292fd229c03cb1d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://domesticandgeneral.wd3.myworkdayjobs.com/DeGCareers/job/Head-of-First-Line-Controls_JR101915", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "RCSA completion", "Policy development", "First Line Controls", "Regulatory compliance", "Risk management", "Risk assessment", "Control frameworks", "Agile", "Insurance", "Maintenance service plans", "EU regulatory standards", "Client operations", "Outsourced contact centre operations" ], "skillCount" : 13, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "director", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "69fd35614c40e2acd1b31f05", "title" : "First Grade Teacher", "company" : "Earhart Environmental Magnet Elementary School", "industry" : "Education", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Mid-level First Grade Teacher in Wichita, United States, with adjustments for the education industry and company size." }, "location" : "Earhart Environmental Magnet Elementary School", "locations" : [ "Earhart Environmental Magnet Elementary School", "4401 Arkansas", "67204" ], "certifications" : [ "Kansas teaching license in Elementary Education (K-9)", "Elementary Education (K-6)", "Elementary Education Unified (K-6)" ], "timestamp" : "2026-06-16T04:06:06.892", "fingerprint" : "4f0362f9cc920edebc37daa2f1caccad0b3cd02887a62cd36dc32d887fbb34aa", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa308.taleo.net/careersection/ex/jobdetail.ftl?job=97273", "externalId" : "97273", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wichita", "state" : "Kansas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.6922361,-97.3375448" } ], "locationText" : "Wichita, Kansas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "Microsoft Outlook", "professionalSkills" : [ "Time management", "Interpersonal skills" ], "hardSkillsList" : [ "Teaching instruction" ], "hardSkills" : [ { "name" : "Teaching instruction", "level" : "intermediate" } ], "majorSkills" : "Student assessment, Curriculum development", "majorSkillsList" : [ "Student assessment", "Curriculum development" ], "coreResponsibilities" : "Teach and facilitate learning, Maintain academic progress, Maintain student records, Instruct and motivate students, Collaborate with staff, Communicate with staff, Assign lessons, Correct homework, Administer tests, Evaluate student progress, Record test results, Inform parents of progress, Maintain discipline, Maintain classroom, Communicate with parents, Schedule parent meetings, Work with Special Education teacher, Ensure modifications are implemented, Participate in faculty meetings, Participate in professional meetings, Participate in educational conferences, Participate in teacher training workshops, Prepare classroom instructions, Assist with additional duties", "teamCollaboration" : "Work with staff; Work with Special Education teacher", "domainKnowledge" : "Educational pedagogy; State assessment exams", "domainList" : [ "educational-pedagogy", "state-assessment-exams" ], "domainSpecificKnowledge" : [ "Educational pedagogy", "State assessment exams" ], "toolProficiency" : [ "Student information system" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Teacher training workshops", "specialRequirements" : "Respond rapidly in emergency situations, Basic office equipment use, Limited travel", "outcomesObjectives" : "Promote students’ success on state assessment exams", "qualificationsBasic" : "Valid Kansas teaching license, Bachelor's Degree required", "qualificationsPreferred" : "Classroom teaching experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Title: First Grade Teacher Position Function: Teaches and facilitates learning and maintains academic progress, discipline, and records for students in grades K-5. Works with parents and students to provide and implement classroom education to meet the needs of all students. Essential Performance Responsibilities: Instructs and motivates students in all course study Collaborates and communicates with staff to meet the educational needs of students Assign lessons and correct homework Administers tests to evaluate student progress, record results, and inform parents of progress Maintains discipline in the classroom Maintains a classroom that is conducive to learning, safe, and stimulating Communicates with parents/guardians and schedule periodic meetings to discuss student progress and/or problems Works with Special Education teacher to ensure appropriate modifications are being implemented in the classroom Participates in faculty and professional meetings, educational conferences and teacher training workshops Prepares classroom instructions to promote students’ success on state assessment exams Observes, enforces and is directed by the policies, rules, and regulations adopted by the school district Additional Duties: Assists with additional duties as assigned by supervisors. Equipment: Must be able to use basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with USD 259's guidelines for equipment use. Travel: Limited travel may be required. Physical and Mental Demands: As outlined in on-site job analysis for Elementary Teacher Must be able to respond rapidly in emergency situations Must have organization, time management, communication, and interpersonal skills Work in school building environments Knowledge, Skills, and Abilities: Knowledge of current teaching methods and educational pedagogy Knowledge of applicable federal and state laws regarding education and students Ability to maintain a classroom of approximately 20 students Ability and patience to work interactively with students Skill in organization, time management, communication, and interpersonal skills Ability to deliver teaching instruction in accordance with improved curriculum and standards Excellent skills in verbal and written communication Ability to understand the individual needs of each student Ability to effectively use Microsoft Outlook and the student information system Interrelations: Contact with personnel within the district and with customers and vendors Will be working under the direct supervision of the department supervisor in order to complete day to day tasks Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service Employee Punctuality and Appearance: In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave Any deviation from assigned hours must have prior approval from the employee's supervisor or building administrator All employees are required to report to work dressed in a manner that reflects a positive image of USD 259 and is appropriate for their position Qualification Profile: Valid Kansas teaching license in Elementary Education (K-9) or Elementary Education or (K-6) Elementary Education Unified (K-6) required Classroom teaching experience preferred Bachelor's Degree required FLSA Status: Exempt", "summaryDescription" : "First Grade Teacher at Earhart Environmental Magnet Elementary School. Skills: Student assessment, Curriculum development. Teach and facilitate learning. Maintain academic progress", "createdAt" : "2026-06-14T20:49:58.848", "lastUpdated" : "2026-06-16T04:06:06.892", "ingestTimestamp" : "2026-06-14T20:49:58.848", "mongoId" : "69fd35614c40e2acd1b31f05", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Teaching instruction", "Student assessment", "Curriculum development", "Time management", "Interpersonal skills", "Educational pedagogy", "State assessment exams", "Kansas teaching license in Elementary Education (K-9)", "Elementary Education (K-6)", "Elementary Education Unified (K-6)", "Student information system" ], "skillCount" : 11, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "69ce5e3b9bc74574cb677994", "title" : "Service Contracts Customer Service Team Leader (Contact Centre)", "company" : "Mercedes-Benz Financial Services", "industry" : "Banking", "salary" : { "min" : 35000.0, "max" : 48000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Service Contracts Customer Service Team Leader in the Financial Services industry in Milton Keynes, United Kingdom, adjusted for seniority and company size." }, "location" : "United Kingdom-England-Milton Keynes", "locations" : [ "United Kingdom-England-Milton Keynes" ], "timestamp" : "2026-06-16T00:36:23.658", "fingerprint" : "a60cfdd76eced3d5f1516b47aeaf7682778a2b81bf2d4095abb4519bf2795066", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=888775", "externalId" : "888775", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milton Keynes", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.0406502,-0.7594092" } ], "locationText" : "Milton Keynes, England, United Kingdom", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Cofico, SAP", "professionalSkills" : [ "Customer service administration", "Stakeholder management", "Performance management", "Process improvement", "Business process design", "System improvement design", "Risk management", "Change coordination", "SLA management", "Performance reviews" ], "hardSkillsList" : [ "KPI management", "Quality improvement", "Error minimization", "Training needs identification", "Communication standards" ], "softSkillsList" : [ "Leadership", "Negotiation" ], "hardSkills" : [ { "name" : "KPI management", "level" : "intermediate" }, { "name" : "Quality improvement", "level" : "intermediate" }, { "name" : "Error minimization", "level" : "intermediate" }, { "name" : "Training needs identification", "level" : "intermediate" }, { "name" : "Communication standards", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" } ], "majorSkills" : "Customer service leadership, Service contract management, Stakeholder engagement", "majorSkillsList" : [ "Customer service leadership", "Service contract management", "Stakeholder engagement" ], "coreResponsibilities" : "Direct and supervise team, Manage third-party providers, Conduct regular stakeholder reviews, Lead customer service administrators, Ensure customer requirements are met, Handle customer queries, Handle Retailer queries, Liaise with third party providers, Act as escalation point, Handle escalations from senior management, Handle Board-level complaints, Monitor team performance, Set performance management, Monitor team activities, Improve quality, Minimize errors, Ensure correct process is followed, Identify training needs, Motivate team members, Empower team members, Pass relevant accreditation, Maintain relevant accreditation, Pass relevant compliance, Maintain relevant compliance, Pass relevant knowledge, Maintain relevant knowledge, Ensure company communication standards, Identify business process improvements, Design business process improvements, Implement business process improvements, Maximize cross team benefits, Maximize customer satisfaction, Control change, Coordinate change, Control risk, Coordinate tasks, Deliver agreed SLAs, Establish performance reviews, Meet planned volume, Meet customer growth, Meet digital transformation benefits, Support business projects, Support business programs, Represent Service Contracts operation needs, Manage multiple key stakeholders, Participate in Sales & Marketing area", "teamCollaboration" : "Cross-functional teams; Business transformation teams; Resolutions team; Sales & Marketing teams", "projectManagementSkills" : [ "Change management", "Risk management", "Task coordination", "SLA management" ], "domainKnowledge" : "Service Contracts; Financial services", "domainList" : [ "service-contracts", "financial-services" ], "domainSpecificKnowledge" : [ "Service Contracts", "Financial services" ], "toolProficiency" : [ "Word", "Excel" ], "communicationSkills" : "Customer communication; Internal communication; External communication", "continuousLearning" : "Develop team members", "innovationCreativity" : "System improvements; Process improvements", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "outcomesObjectives" : "Meet customer requirements; Adhere to KPIs; Deliver agreed SLAs; Meet planned volume; Meet customer growth; Meet digital transformation benefits", "qualificationsBasic" : "Leadership experience, Manage change, System implementation experience, Change management experience, Manage customer relationships, Computer literacy, Work under pressure, Work without supervision, Take ownership of problems, Resolve problems within timeframes, Self-motivated", "qualificationsPreferred" : "Previous team management experience, Contact Centre environment experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Job Title: Service Contracts Customer Service Team Leader (Contact Centre) Closing Date: 2 April 2026 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause. How you’ll play your part In this role, you will direct and supervise the Service Contracts administration team, alongside the management of third-party providers and regular stakeholder reviews. This role is responsible for the leadership and performance of the Customer Service Administrators to ensure customer requirements are met through a customer first approach. Main Accountabilities Responsible for customer and Retailer queries relating to Service Contract agreements across multi channels inclusive of calls, e-mails and online portal, ensuring that KPIs are adhered to and monthly performance reviewed. Liaising with third party providers to ensure the smooth and efficient delivery of activities supporting the customer journey. To be the escalation point when a team member is unable to meet Retailer or Customer demands and needs, or when a higher degree of authority is required to resolve an issue. Handling escalations from senior management and Board-level complaints requiring operational understanding. Monitor team performance through KPI management setting in place any performance management required. Monitor team activities to improve quality, minimise errors and ensure correct process is followed. Identification of training needs, motivating, and empowering team members in line with our Leadership principles. Pass and maintain relevant accreditation/compliance/knowledge to the desired standard. Ensure company standard of communication with customers (internal and external) reached on all calls, emails, and correspondence adhering to strict targets. Taking the lead in identifying, designing, and implementing business process and system improvements, maximising cross team benefits and customer satisfaction. You will control and coordinate change, risk, and tasks to deliver agreed SLAs and establish performance reviews for systems, processes, and behaviours to meet planned volume, customer growth and digital transformation benefits. To be a Subject matter expert support across business projects and programs, representing the requirements and needs of the Service Contracts operation. Managing multiple key stakeholders across the Mercedes-Benz Business including Cars, Risk & Compliance, Retailer Network, IT, Business transformation and Resolutions. Be an active member across all Sales & Marketing area, in particular Brand Services About you Previous experience in managing a team would be desirable or development in line with becoming a Team Leader. Flexible with the ability to manage change. Experience in new system implementation and change management. The ability to manage customer relationships successfully. Excellent communication and negotiation skills. Ability to multi-task, prioritise and manage time effectively while maintaining strong attention to detail. To be computer literate with various packages such as Word, Excel and Cofico/SAP. Problem-solving skills. Experience within a Contact Centre environment, desired but not essential. Ability to work under pressure, whilst maintaining a professional image at all times. Ability to work without supervision. Excellent time management skills. Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames. Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. What’s in it for you? We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What’s next? Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us at careers@mercedes-benz.com for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com. Mercedes-Benz Financial Services UK Limited", "summaryDescription" : "Service Contracts Customer Service Team Leader (Contact Centre) at Mercedes-Benz Financial Services. Skills: Customer service leadership, Service contract management, Stakeholder engagement. Direct and supervise team. Manage third-party providers", "createdAt" : "2026-06-14T18:51:17.909", "lastUpdated" : "2026-06-16T00:36:23.658", "ingestTimestamp" : "2026-06-14T18:51:17.909", "mongoId" : "69ce5e3b9bc74574cb677994", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "KPI management", "Quality improvement", "Error minimization", "Training needs identification", "Communication standards", "Leadership", "Negotiation", "Customer service leadership", "Service contract management", "Stakeholder engagement", "Customer service administration", "Stakeholder management", "Performance management", "Process improvement", "Business process design", "System improvement design", "Risk management", "Change coordination", "SLA management", "Performance reviews", "Change management", "Task coordination", "Service Contracts", "Financial services", "Word", "Excel" ], "skillCount" : 26, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a194d2f58b93c861e46d442", "title" : "First Grade Teacher", "company" : "Caldwell Elementary School", "industry" : "Education", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level First Grade Teacher in Caldwell, United States, adjusted for the Education industry." }, "location" : "Caldwell Elementary School", "locations" : [ "Caldwell Elementary School", "1441 S. Edgemoor", "67218" ], "certifications" : [ "Kansas State teaching license" ], "timestamp" : "2026-06-16T04:22:28.991", "fingerprint" : "681de2ad5703f89f47bb6805686d6fe8450e868a8d1dd5f47247aab5b41926cd", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa308.taleo.net/careersection/ex/jobdetail.ftl?job=100935", "externalId" : "100935", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Caldwell", "state" : "Kansas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.0324780,-97.6069430" } ], "locationText" : "Caldwell, Kansas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Time management", "Interpersonal skills" ], "hardSkillsList" : [ "Teaching instruction" ], "hardSkills" : [ { "name" : "Teaching instruction", "level" : "intermediate" } ], "majorSkills" : "Student learning, Lesson planning, Student progress evaluation", "majorSkillsList" : [ "Student learning", "Lesson planning", "Student progress evaluation" ], "coreResponsibilities" : "Teach and facilitate learning, Maintain academic progress, Maintain discipline, Maintain records, Work with parents and students, Provide classroom education, Implement classroom education, Provide direct instruction, Facilitate student learning, Establish clear objectives, Communicate objectives, Create lesson plans, Collaborate with staff, Communicate with staff, Assign lessons, Correct homework, Administer assessments, Evaluate student progress, Record assessment results, Inform parents of progress, Maintain discipline in classroom, Maintain classroom conducive to learning, Maintain classroom safe, Maintain classroom stimulating, Communicate with parents/guardians, Schedule parent meetings, Work with Special Education teacher, Work with ESOL teacher, Ensure modifications implemented, Participate in faculty meetings, Participate in professional meetings, Participate in educational conferences, Participate in teacher training workshops, Prepare classroom instructions, Promote students' success on state assessment exams, Observe school district policies, Enforce school district policies, Comply with school district regulations, Complete required reports, Provide supervision in common areas, Assist with additional duties", "teamCollaboration" : "Collaborate with staff; Work with Special Education teacher; Work with ESOL teacher", "domainKnowledge" : "Teaching methods; Educational pedagogy; Federal laws regarding education; State laws regarding education; Student needs", "domainList" : [ "teaching-methods", "educational-pedagogy", "federal-laws-regarding-education", "state-laws-regarding-education", "student-needs" ], "domainSpecificKnowledge" : [ "Teaching methods", "Educational pedagogy", "Federal laws regarding education", "State laws regarding education", "Student needs" ], "toolProficiency" : [ "Microsoft Outlook", "SMART boards", "IPads" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Complete required reports", "continuousLearning" : "Teacher training workshops; Educational conferences", "specialRequirements" : "Respond rapidly in emergency situations, Limited travel", "outcomesObjectives" : "Promote students' success on state assessment exams", "qualificationsBasic" : "Valid Kansas State teaching license, Bachelor's Degree required", "qualificationsPreferred" : "Classroom teaching experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Title: First Grade Teacher Position Function: Teaches and facilitates learning and maintains academic progress, discipline, and records for students in grades K-5. Works with parents and students to provide and implement classroom education to meet the needs of all students. Essential Performance Responsibilities: Provides direct instruction and facilitates student learning using current best practices and strategies in all courses study Establishes clear objectives for all lessons, units and projects, and communicate those objectives to students, parents, and peers as appropriate Creates effective lesson plans to guide daily instruction Collaborates and communicates with staff to meet the educational needs of students Assigns lessons and correct homework Administers assessments to evaluate student progress, record results, and inform parents of progress Maintains discipline in the classroom Maintains a classroom that is conducive to learning, safe, and stimulating Communicates with parents/guardians and schedule periodic meetings to discuss student progress and/or problems Works with Special Education or ESOL teacher to ensure appropriate modifications are being implemented in the classroom Participates in faculty and professional meetings, educational conferences and teacher training workshops Prepares classroom instructions to promote students' success on state assessment exams Observes, enforces and is directed by the policies, rules, and regulations adopted by the school district Completes all required reports as identified by building principal or school district Provides supervision in common areas to support school and district mission and goals Additional Duties: Assists with additional duties as assigned by supervisors. Equipment: This position may require the ability to use SMART boards and iPads in addition to basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with USD 259's guidelines for equipment use. Travel: Limited travel may be required Physical and Mental Demands: As outlined in on-site job analysis for Elementary Teacher Must be able to respond rapidly in emergency situations Must have organization, time management, communication, and interpersonal skills Work in school building environments Knowledge, Skills, and Abilities: Knowledge of current teaching methods and educational pedagogy Knowledge of applicable federal and state laws regarding education and students Ability to maintain a classroom of approximately 20 to 25 students Ability and patience to work interactively with students Skill in organization, time management, communication, and interpersonal skills Ability to deliver teaching instruction in accordance with improved curriculum and standards Excellent skills in verbal and written communication Ability to understand the individual needs of each student Ability to effectively use Microsoft Outlook and the student information system Displays a significant degree of professionalism and confidentiality Ability to conform to proper standards of professional dress and appearance Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them Interrelations: Contact with personnel within the district and with customers and vendors Will be working under the direct supervision of the department supervisor in order to complete day to day tasks Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service Employee Punctuality and Appearance: In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave Any deviation from assigned hours must have prior approval from the employee's supervisor or building administrator All employees are required to report to work dressed in a manner that reflects a positive image of USD 259 and is appropriate for their position Qualification Profile: Valid Kansas State teaching license in Elementary Education (K-9) or Elementary Education or (K-6) Elementary Education Unified (K-6) or Early Childhood Unified (K-3 classes only) required Classroom teaching experience preferred Bachelor's Degree required FLSA Status: Exempt", "summaryDescription" : "First Grade Teacher at Caldwell Elementary School. Skills: Student learning, Lesson planning, Student progress evaluation. Teach and facilitate learning. Maintain academic progress", "createdAt" : "2026-06-14T19:50:49.410", "lastUpdated" : "2026-06-16T04:22:28.991", "ingestTimestamp" : "2026-06-14T19:50:49.410", "mongoId" : "6a194d2f58b93c861e46d442", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Teaching instruction", "Student learning", "Lesson planning", "Student progress evaluation", "Time management", "Interpersonal skills", "Teaching methods", "Educational pedagogy", "Federal laws regarding education", "State laws regarding education", "Student needs", "Kansas State teaching license", "Microsoft Outlook", "SMART boards", "IPads" ], "skillCount" : 15, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a1688f458b93c861eafcef5", "title" : "First Grade Teacher", "industry" : "Education", "salary" : { "min" : 48000.0, "max" : 72000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level First Grade Teacher in Buckner, United States, with adjustments for industry and seniority." }, "location" : "Buckner Performing Arts and Science Magnet Elementary School", "locations" : [ "Buckner Performing Arts and Science Magnet Elementary School", "3530 E. 27th N.", "67220" ], "certifications" : [ "Kansas State teaching license" ], "timestamp" : "2026-06-15T23:44:38.489", "fingerprint" : "d7fa2a3af256c049cb3fecdf39caab62d8ef53f5d19777442f0aa92763cc4140", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa308.taleo.net/careersection/ex/jobdetail.ftl?job=100779", "externalId" : "100779", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Kansas", "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Kansas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Time management", "Interpersonal skills" ], "hardSkillsList" : [ "Teaching methods", "Educational pedagogy" ], "hardSkills" : [ { "name" : "Teaching methods", "level" : "intermediate" }, { "name" : "Educational pedagogy", "level" : "intermediate" } ], "majorSkills" : "Student learning, Classroom management", "majorSkillsList" : [ "Student learning", "Classroom management" ], "coreResponsibilities" : "Teach and facilitate learning, Maintain academic progress, Maintain discipline, Maintain records for students, Provide classroom education, Implement classroom education, Provide direct instruction, Facilitate student learning, Establish clear objectives, Communicate objectives to students, Communicate objectives to parents, Communicate objectives to peers, Create effective lesson plans, Guide daily instruction, Collaborate with staff, Communicate with staff, Assign lessons, Correct homework, Administer assessments, Evaluate student progress, Record assessment results, Inform parents of progress, Maintain discipline in classroom, Maintain classroom conducive to learning, Maintain classroom safe, Maintain classroom stimulating, Communicate with parents, Communicate with guardians, Schedule meetings with parents, Schedule meetings with guardians, Discuss student progress, Discuss student problems, Work with Special Education teacher, Work with ESOL teacher, Ensure modifications are implemented, Participate in faculty meetings, Participate in professional meetings, Participate in educational conferences, Participate in teacher training workshops, Prepare classroom instructions, Promote students' success on state assessment exams, Observe school district policies, Enforce school district policies, Complete required reports, Provide supervision in common areas, Support school mission, Support district mission, Assist with additional duties", "teamCollaboration" : "Collaborate with staff", "domainKnowledge" : "Federal laws regarding education; State laws regarding education", "domainList" : [ "federal-laws-regarding-education", "state-laws-regarding-education" ], "domainSpecificKnowledge" : [ "Federal laws regarding education", "State laws regarding education" ], "toolProficiency" : [ "SMART boards", "IPads", "Microsoft Outlook" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Required reports", "continuousLearning" : "Teacher training workshops; Educational conferences", "specialRequirements" : "Respond rapidly in emergency situations", "outcomesObjectives" : "Promote students' success on state assessment exams", "qualificationsBasic" : "Valid Kansas State teaching license, Bachelor's Degree required", "qualificationsPreferred" : "Classroom teaching experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Title: First Grade Teacher Position Function: Teaches and facilitates learning and maintains academic progress, discipline, and records for students in grades K-5. Works with parents and students to provide and implement classroom education to meet the needs of all students. Essential Performance Responsibilities: Provides direct instruction and facilitates student learning using current best practices and strategies in all courses study Establishes clear objectives for all lessons, units and projects, and communicate those objectives to students, parents, and peers as appropriate Creates effective lesson plans to guide daily instruction Collaborates and communicates with staff to meet the educational needs of students Assigns lessons and correct homework Administers assessments to evaluate student progress, record results, and inform parents of progress Maintains discipline in the classroom Maintains a classroom that is conducive to learning, safe, and stimulating Communicates with parents/guardians and schedule periodic meetings to discuss student progress and/or problems Works with Special Education or ESOL teacher to ensure appropriate modifications are being implemented in the classroom Participates in faculty and professional meetings, educational conferences and teacher training workshops Prepares classroom instructions to promote students' success on state assessment exams Observes, enforces and is directed by the policies, rules, and regulations adopted by the school district Completes all required reports as identified by building principal or school district Provides supervision in common areas to support school and district mission and goals Additional Duties: Assists with additional duties as assigned by supervisors. Equipment: This position may require the ability to use SMART boards and iPads in addition to basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with USD 259's guidelines for equipment use. Travel: Limited travel may be required Physical and Mental Demands: As outlined in on-site job analysis for Elementary Teacher Must be able to respond rapidly in emergency situations Must have organization, time management, communication, and interpersonal skills Work in school building environments Knowledge, Skills, and Abilities: Knowledge of current teaching methods and educational pedagogy Knowledge of applicable federal and state laws regarding education and students Ability to maintain a classroom of approximately 20 to 25 students Ability and patience to work interactively with students Skill in organization, time management, communication, and interpersonal skills Ability to deliver teaching instruction in accordance with improved curriculum and standards Excellent skills in verbal and written communication Ability to understand the individual needs of each student Ability to effectively use Microsoft Outlook and the student information system Displays a significant degree of professionalism and confidentiality Ability to conform to proper standards of professional dress and appearance Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them Interrelations: Contact with personnel within the district and with customers and vendors Will be working under the direct supervision of the department supervisor in order to complete day to day tasks Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service Employee Punctuality and Appearance: In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave Any deviation from assigned hours must have prior approval from the employee's supervisor or building administrator All employees are required to report to work dressed in a manner that reflects a positive image of USD 259 and is appropriate for their position Qualification Profile: Valid Kansas State teaching license in Elementary Education (K-9) or Elementary Education or (K-6) Elementary Education Unified (K-6) or Early Childhood Unified (K-3 classes only) required Classroom teaching experience preferred Bachelor's Degree required FLSA Status: Exempt", "summaryDescription" : "First Grade Teacher. Skills: Student learning, Classroom management. Teach and facilitate learning. Maintain academic progress", "createdAt" : "2026-06-14T21:57:46.346", "lastUpdated" : "2026-06-15T23:44:38.489", "ingestTimestamp" : "2026-06-14T21:57:46.346", "mongoId" : "6a1688f458b93c861eafcef5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 72000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Teaching methods", "Educational pedagogy", "Student learning", "Classroom management", "Time management", "Interpersonal skills", "Federal laws regarding education", "State laws regarding education", "Kansas State teaching license", "SMART boards", "IPads", "Microsoft Outlook" ], "skillCount" : 12, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c91ae74d8ee00a0983cbf", "title" : "Head of Customer Care", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Customer Care in FinTech in Manchester, UK, adjusted for seniority and company size." }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-16T06:02:03.393", "fingerprint" : "e8add2eddb8d87fb826cd6814e7e36613c531cdff905db874956787c9f9c46e1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8588534002", "externalId" : "8588534002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer operations", "Complaints handling", "Payment operations", "Vulnerable customer strategy" ], "hardSkillsList" : [ "FCA Consumer Duty", "DISP rules", "Vulnerability guidance" ], "hardSkills" : [ { "name" : "FCA Consumer Duty", "level" : "intermediate" }, { "name" : "DISP rules", "level" : "intermediate" }, { "name" : "Vulnerability guidance", "level" : "intermediate" } ], "majorSkills" : "Customer Care, Complaints Management, Payment Operations", "majorSkillsList" : [ "Customer Care", "Complaints Management", "Payment Operations" ], "coreResponsibilities" : "Build and lead a high-performing team, Champion engagement, recognition, and team development, Develop, own, and embed a best-in-class vulnerable customer, Act as the internal subject matter expert on, Provide guidance to business stakeholders, Influence product and process design, Lead end-to-end complaints handling, Ensure timely, fair, and well-evidenced resolutions, Oversee the payment operations function, Ensure customer payment queries, disputes, and processing issues, Drive operational excellence by leveraging technology, Streamline processes, Enhance the customer experience", "teamCollaboration" : "Work with senior stakeholders; Work with regulatory counterparts", "domainKnowledge" : "Regulated financial services; FCA Consumer Duty; DISP complaints-handling rules; Vulnerability guidance", "domainList" : [ "regulated-financial-services", "fca-consumer-duty", "disp-complaints-handling-rules", "vulnerability-guidance" ], "domainSpecificKnowledge" : [ "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "communicationSkills" : "Excellent communicator; Influencer", "continuousLearning" : "Professional development; Annual Learning and Wellbeing Budget", "innovationCreativity" : "Pilot new ideas fast; Scale quickly", "problemSolvingSkills" : "Interpret complex data; Identify root causes; Implement evidence-based decisions", "outcomesObjectives" : "Deliver good outcomes for customers", "qualificationsBasic" : "Significant experience in customer operations, Expertise in complaints, Expertise in vulnerability, Expertise in payment operations, Deep understanding of FCA Consumer Duty, Deep understanding of DISP complaints-handling rules, Deep understanding of vulnerability guidance (FG21/1), Proven track record of building high-performing teams, Analytical skills", "qualificationsPreferred" : "Experience in regulated financial services environment", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Manchester | \uD83C\uDFE2 3 days per week in office Customer Care/Customer Operations \uD83D\uDE80 Customer Care is a brand new team for us, and you’ll be the first hire! You’ll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations. What You’ll Be Doing \uD83D\uDDC3️ Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability. Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose. Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap. Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design. Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements. Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately. Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For \uD83D\uDD0E A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations. A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1). A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment. Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions. An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts. Interview Process \uD83E\uDD1D Stage 1: 30 minutes with a Talent Partner Stage 2: 60 minutes with the Customer Operations Director Stage 3: 60 minutes with our Lead People Partner and another Head of Stage 4: Good To Great interview with a member of our C-Suite Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Head of Customer Care at Capital on Tap. Skills: Customer Care, Complaints Management, Payment Operations. Build and lead a high-performing team. Champion engagement, recognition, and team development", "postedDate" : "2026-06-14T19:11:55.339", "createdAt" : "2026-06-14T19:11:55.339", "lastUpdated" : "2026-06-16T06:02:03.393", "ingestTimestamp" : "2026-06-14T19:11:55.339", "mongoId" : "6a2c91ae74d8ee00a0983cbf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "FCA Consumer Duty", "DISP rules", "Vulnerability guidance", "Customer Care", "Complaints Management", "Payment Operations", "Customer operations", "Complaints handling", "Payment operations", "Vulnerable customer strategy", "Regulated financial services", "DISP complaints-handling rules" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "693072a270f0b99d58ffb543", "title" : "HR Contact Center Associate with Italian and English", "company" : "Amazon Development Center (Romania) S.R.L. - A91", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level HR Contact Center Associates in Prague, Czech Republic, adjusted for the e-commerce industry and remote work." }, "location" : "ROU", "locations" : [ "ROU" ], "timestamp" : "2026-06-15T00:53:59.600", "fingerprint" : "095e5b0807e56617063f22d1863c0d98f0a5d1e6ffa569a2ad3997645e78ae9f", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3108815/apply", "externalId" : "8185a0c8-507b-4df2-a1c1-d73c5266782f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Romania", "continent" : "eu", "workMode" : "remote" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Employee relations", "Talent management", "HR processes", "Organizational development" ], "hardSkillsList" : [ "Case management systems" ], "softSkillsList" : [ "Interpersonal skills", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Case management systems", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "Italian language, English language, HR support", "majorSkillsList" : [ "Italian language", "English language", "HR support" ], "coreResponsibilities" : "Handle HR queries in Italian and English, Resolve HR queries by referring to documentation, Escalate queries that cannot be resolved, Take ownership of employee contacts, Resolve contacts with customer focus, Identify gaps in supporting documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate with employees verbally, Communicate with employees in writing, Explain employee life-cycle queries, Resolve employee life-cycle queries, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays, Process absence reporting requests", "teamCollaboration" : "Internal customers; Team Manager", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations; Absence reporting", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations", "absence-reporting" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Absence reporting" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "Rotational shifts, Weekend work, Weekday work, Bank holiday work, Home office requirements, Quiet and private place to work, Reliable internet connection", "outcomesObjectives" : "Resolve HR queries; Improve levels of service", "qualificationsBasic" : "Proficiency in Italian (B2 CEFR), Proficiency in English (B2 CEFR), Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Work experience in administration, Work experience in customer service/call center, Work experience in HR environment, Proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Romania, Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Italian and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities Responsibilities: - Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Home Office Requirements: - A quiet and private place to work where you will not be disturbed. - Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. Basic Qualifications: - Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Italian and English at Amazon Development Center (Romania) S.R.L. - A91. Skills: Italian language, English language, HR support. Handle HR queries in Italian and English. Resolve HR queries by referring to documentation", "postedDate" : "2026-06-13T08:51:24.424", "createdAt" : "2026-06-13T08:51:24.424", "lastUpdated" : "2026-06-15T00:53:59.600", "ingestTimestamp" : "2026-06-13T08:51:24.424", "mongoId" : "693072a270f0b99d58ffb543", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3108815/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Case management systems", "Interpersonal skills", "Problem-solving skills", "Italian language", "English language", "HR support", "Employee relations", "Talent management", "HR processes", "Organizational development", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Absence reporting", "Windows", "Microsoft Office", "Outlook", "Live chat" ], "skillCount" : 22, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68c2e43bf8b1b0376634c8eb", "title" : "HR Contact Center Associate with Italian and English", "company" : "Amazon Czech Republic Services s.r.o.", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for entry-level HR Contact Center Associates in Prague, Czech Republic, adjusted for the e-commerce industry and remote work." }, "location" : "Prague, Prague, CZE", "locations" : [ "Prague, Prague, CZE" ], "timestamp" : "2026-06-15T01:33:23.034", "fingerprint" : "5d1b92f50b504db7d4a4f4df1d6e36d5d3869da5dd1e689d7846568c9ad15194", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3072007/apply", "externalId" : "d8ce0717-3e08-4e18-a3b3-36ee22284ae2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "state" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0864234,14.4156772" }, { "country" : "Romania", "continent" : "eu", "workMode" : "remote" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Prague, Czech Republic; Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer focus", "Service improvement" ], "hardSkillsList" : [ "Employee life-cycle queries", "Absence reporting" ], "softSkillsList" : [ "Interpersonal skills", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Employee life-cycle queries", "level" : "intermediate" }, { "name" : "Absence reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "Italian language, English language, HR support", "majorSkillsList" : [ "Italian language", "English language", "HR support" ], "coreResponsibilities" : "Handle HR queries in Italian and English, Refer to documentation for query resolution, Escalate unresolved queries, Take ownership of employee contacts, Resolve contacts with customer focus, Identify gaps in documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain employee life-cycle queries, Resolve employee life-cycle queries, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations; Absence reporting", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations", "absence-reporting" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Absence reporting" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Quiet and private place to work, Internet speed 20 mbps download, Internet speed 5 mbps upload, Rotational shifts", "outcomesObjectives" : "Resolve HR queries; Improve levels of service", "qualificationsBasic" : "Very good proficiency in Italian (B2 CEFR), Very good proficiency in English (B2 CEFR), Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service/call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Romania, Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Italian and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities Responsibilities: - Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Home Office Requirements: - A quiet and private place to work where you will not be disturbed. - Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. Basic Qualifications: Basic qualifications: - Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: Preferred qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Italian and English at Amazon Czech Republic Services s.r.o.. Skills: Italian language, English language, HR support. Handle HR queries in Italian and English. Refer to documentation for query resolution", "postedDate" : "2026-06-13T07:38:44.435", "createdAt" : "2026-06-13T07:38:44.435", "lastUpdated" : "2026-06-15T01:33:23.034", "ingestTimestamp" : "2026-06-13T07:38:44.435", "mongoId" : "68c2e43bf8b1b0376634c8eb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3072007/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Employee life-cycle queries", "Absence reporting", "Interpersonal skills", "Problem-solving skills", "Italian language", "English language", "HR support", "Customer focus", "Service improvement", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Windows", "Microsoft Office", "Outlook", "Live chat" ], "skillCount" : 20, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68b706987fc9a711f0f6fe23", "title" : "HR Contact Center Associate with Dutch and English", "company" : "Amazon Corporate Services Poland Sp. z o.o. - J82", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level HR Contact Center Associate in Poland, adjusted for the technology industry and the specified work locations." }, "location" : "POL", "locations" : [ "POL" ], "timestamp" : "2026-06-15T02:48:08.411", "fingerprint" : "c0d2c612f22d85e6483edc8d0c421f5870d427c418ded0ef66388914f79df6a2", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052293/apply", "externalId" : "25ff911f-1e5f-44ca-896a-82f292313458", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "onsite" }, { "country" : "Slovakia", "continent" : "eu", "workMode" : "onsite" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Poland; Slovakia; Czech Republic", "employmentType" : "FULL_TIME", "minimumEducation" : "High school or equivalent", "professionalSkills" : [ "Employee relations", "HR processes", "Organizational development", "Customer focus" ], "hardSkillsList" : [ "Dutch language", "English language", "Payroll processing", "Data management", "Onboarding", "Terminations processing", "Absence reporting" ], "softSkillsList" : [ "Interpersonal skills", "Time management", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Dutch language", "level" : "intermediate" }, { "name" : "English language", "level" : "intermediate" }, { "name" : "Payroll processing", "level" : "intermediate" }, { "name" : "Data management", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" }, { "name" : "Terminations processing", "level" : "intermediate" }, { "name" : "Absence reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Time management" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "HR Contact Center, Dutch and English, Employee lifecycle queries", "majorSkillsList" : [ "HR Contact Center", "Dutch and English", "Employee lifecycle queries" ], "coreResponsibilities" : "Handle HR queries in Dutch, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate unresolved queries, Take ownership of employee contacts, Resolve contacts with customer focus, Identify gaps in documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain employee queries, Resolve employee concerns, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee lifecycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-lifecycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee lifecycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Microsoft Office", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Standard operating procedures", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "Rotational shifts, Weekends, Weekdays, Bank holidays", "qualificationsBasic" : "Experience in human resources, Experience with customer service, Experience with Microsoft Office products, High school or equivalent", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service, Relevant work experience in call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This role can be performed from any location within Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Responsibilities: - Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Key job responsibilities Basic Qualifications: Experience in human resources Experience with customer service Experience with Microsoft Office products and applications High school or equivalent Experience in confidential environments Preferred Qualifications: • Relevant work experience in administration, customer service/ call center or HR environment. • Very good proficiency in additional European languages • Ability to work in international teams where team members are in different locations and belong to different cultures • Ability to work with confidential information • Flexibility to work in a fast-paced environment • Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Dutch and English at Amazon Corporate Services Poland Sp. z o.o. - J82. Skills: HR Contact Center, Dutch and English, Employee lifecycle queries. Handle HR queries in Dutch. Handle HR queries in English", "postedDate" : "2026-06-13T07:33:53.441", "createdAt" : "2026-06-13T07:33:53.441", "lastUpdated" : "2026-06-15T02:48:08.411", "ingestTimestamp" : "2026-06-13T07:33:53.441", "mongoId" : "68b706987fc9a711f0f6fe23", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052293/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Dutch language", "English language", "Payroll processing", "Data management", "Onboarding", "Terminations processing", "Absence reporting", "Interpersonal skills", "Time management", "Problem-solving skills", "HR Contact Center", "Dutch and English", "Employee lifecycle queries", "Employee relations", "HR processes", "Organizational development", "Customer focus", "Employee lifecycle", "Benefits", "Payroll", "Leave of absence", "Terminations", "Microsoft Office", "Live chat" ], "skillCount" : 24, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a30867df292fd229c080c3d", "title" : "Director of Digital Customer Experience & AI", "company" : "Banyan Software", "industry" : "SaaS", "salary" : { "min" : 200000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Digital Customer Experience & AI in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T14:47:56.860", "fingerprint" : "0cc94726fdf48675e19addf255a03e4d1ce210f0e0f5383847d7a6deb7c254d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/banyansoftware/jobs/5163577007", "externalId" : "5163577007", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : true, "rawDescription" : "Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. Director of Digital Customer Experience from answering questions to guiding workflows and executing tasks within our Microsoft Dynamics 365 Business Central– based platform. We are seeking a Director of Intelligent Customer Experience to lead the strategy, design, and continuous improvement of AI-powered customer interactions across the Loan Vision ecosystem. This role will own LV Luna not just as a platform, but as a customer-facing experience layer that shapes how clients learn, operate, and succeed with our solution. This is a techno-functional leadership role sitting within Customer Success, responsible for translating AI capabilities into practical, secure, and intuitive customer experiences. The ideal candidate blends customer empathy, process design, and technical fluency to deliver meaningful outcomes, not just technology. What You’ll Own • The end-to-end AI-driven customer experience, with LV Luna as a core interaction layer • Adoption, quality, and effectiveness of AI-assisted workflows across customers and internal teams • A scalable operating model for designing, testing, and improving AI-driven experiences (“AgentOps”) • The evolution of LV Luna from support assistance to workflow execution and operational enablement Key Responsibilities Customer Experience Strategy delivering real outcomes for customers and setting Loan Vision apart in the market. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.", "summaryDescription" : "Director of Digital Customer Experience & AI at Banyan Software", "postedDate" : "2026-06-16T01:21:40.493", "createdAt" : "2026-06-16T01:21:40.493", "lastUpdated" : "2026-06-16T14:47:56.860", "ingestTimestamp" : "2026-06-16T01:21:40.493", "mongoId" : "6a30867df292fd229c080c3d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb12974d8ee00a09dc5b4", "title" : "Head of Customer Experience", "company" : "Limina", "industry" : "Portfolio Companies", "salary" : { "min" : 180000.0, "max" : 200000.0, "currency" : "CAD", "frequency" : "Yearly" }, "location" : "Toronto", "locations" : [ "Toronto" ], "timestamp" : "2026-06-16T01:58:54.709", "fingerprint" : "35396874075462ca4dc30c7c9e7d7ce4fb33bc793a312d436f789c8339ce1fc3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/forum-ventures/a1975fa4-36e3-42a2-948b-6f00d9b0211c/application", "externalId" : "a1975fa4-36e3-42a2-948b-6f00d9b0211c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, ML", "professionalSkills" : [ "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion" ], "majorSkills" : "Customer success, Customer experience, AI/ML workflows", "majorSkillsList" : [ "Customer success", "Customer experience", "AI/ML workflows" ], "coreResponsibilities" : "Own solutions engineering, Own implementation, Own support, Own account management, Build professional services offering, Lead team of 2-3 solutions specialists, Map end-to-end implementation process, Identify what's working, Identify what isn't working, Build repeatable frameworks, Scope professional services offering, Price professional services offering, Launch professional services offering, Lead L1 customer triage, Lead L2 customer triage, Resolve customer issues, Loop in product team, Run QBRs, Manage accounts, Own book health, Serve as voice of customer, Synthesize front-line feedback, Package feedback, Feed feedback to product, Shape roadmap, Identify upsell opportunities, Identify account expansion opportunities", "teamCollaboration" : "Cross-functional teams; Product team; Senior stakeholders", "domainKnowledge" : "AI/ML workflows; Data-heavy products; Fintech; Compliance; Regulated industries", "domainList" : [ "ai-ml-workflows", "data-heavy-products", "fintech", "compliance", "regulated-industries" ], "domainSpecificKnowledge" : [ "AI/ML workflows", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "communicationSkills" : "Tight QBRs; Clear escalations; Credible presentations", "qualificationsBasic" : "6 - 10 years in a client-facing role, Commercial instincts, Technical literacy, Working knowledge of AI/ML workflows or data-heavy products, High tolerance for ambiguity, Context switching, Fast-moving culture, Communicator", "qualificationsPreferred" : "Experience in fintech, Compliance experience, Regulated-industry customer experience, Prior experience scoping professional services, Prior experience pricing professional services, Early-stage startup experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Limina Limina https://www.getlimina.ai/enis the contextual data intelligence platform built for the AI era. Evolved from Private AI, the world's most accurate PII and PHI de-identification engine, Limina has expanded into a full platform play that governs sensitive data across the entire enterprise AI lifecycle: from classification and redaction through to agentic workflows, RAG pipelines, and real-time data security. Brands like RBC, Deepgram, and Boehringer Ingelheim already rely on our platform to build on, govern, and deploy AI against their most sensitive datasets. We've been recognized as a Gartner® Cool Vendor™ in Privacy and a World Economic Forum Technology Pioneer, and we’re backed by investors in Toronto, New York, Seattle, and San Francisco. What You'll Do You're coming in at the beginning of this function at a company that's already scaling rapidly. In this role you'll own solutions engineering, implementation, support, account management, and our professional services offering (once you build it). You'll also lead a small team of 2-3 solutions specialists. If you thrive in fast-paced environments, are comfortable making decisions with imperfect information, and get energized by the commercial side of customer work, this is the place for you. Areas of focus - Map and own the end-to-end implementation process — identify what's working, what isn't, and build repeatable frameworks that scale - Scope, price, and launch a professional services offering - Lead L1 and L2 customer support; triage, resolve, and loop in the product team where it matters - Run QBRs and manage account relationships; you own the health of the book - Serve as the voice of the customer internally. Synthesize what you're hearing on the front line, package it, and feed it back to product to shape the roadmap - Identify opportunities for upsells and account expansion What You Bring - 6 - 10 years in a client-facing role. Consulting, agency, implementation, or professional services background strongly preferred - Commercial instincts: you understand what a healthy customer looks like, and you act before things go sideways - Technical literacy: You can translate between technical and business contexts without losing either side. - Working knowledge of AI/ML workflows or data-heavy products - High tolerance for ambiguity, context switching, and a fast-moving culture where the process is still being defined - Strong communicator: tight QBRs, clear escalations, credible in the room with senior stakeholders Nice to Have - Experience in fintech, compliance, or regulated-industry customer environments - Prior experience scoping or pricing professional services for enterprise customers - Early-stage startup experience", "summaryDescription" : "Head of Customer Experience at Limina. Skills: Customer success, Customer experience, AI/ML workflows. Own solutions engineering. Own implementation", "createdAt" : "2026-06-14T18:50:13.721", "lastUpdated" : "2026-06-16T01:58:54.709", "ingestTimestamp" : "2026-06-14T18:50:13.721", "mongoId" : "6a2cb12974d8ee00a09dc5b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customer success", "Customer experience", "AI/ML workflows", "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb08174d8ee00a09da302", "title" : "Director of Customer Success", "company" : "Sourgum", "industry" : "Customer Experience", "salary" : { "min" : 130000.0, "max" : 150000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Jersey City", "locations" : [ "Jersey City" ], "timestamp" : "2026-06-16T06:38:06.060", "fingerprint" : "f9ea47bbcfdecb16f21fbda6e18397fb2c7ba24d5ca92b483cc3617cc35ce4a7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/sourgum/14aa63a8-35f6-4bcd-bd17-36b68ca2ab49/application", "externalId" : "14aa63a8-35f6-4bcd-bd17-36b68ca2ab49", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jersey City", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7215682,-74.0474550" } ], "locationText" : "Jersey City, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceLevel" : "Director", "professionalSkills" : [ "Customer Success", "Account Management", "Team Leadership", "Process Development", "Customer Support Operations", "Customer Metrics", "KPI Reporting" ], "hardSkillsList" : [ "KPI tracking", "Process implementation" ], "softSkillsList" : [ "Leadership", "Mentorship" ], "hardSkills" : [ { "name" : "KPI tracking", "level" : "intermediate" }, { "name" : "Process implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentorship" } ], "majorSkills" : "Customer Success Management, Team Leadership, Process Scalability", "majorSkillsList" : [ "Customer Success Management", "Team Leadership", "Process Scalability" ], "coreResponsibilities" : "Lead and manage Customer Success and Customer Support, Provide coaching, mentorship, and career development, Define, track, and own KPIs, Develop and implement scalable processes for onboarding, adoption,, Act as a player-coach, Balance leadership with direct customer engagement, Partner cross-functionally with Sales, Product, and Operations, Align customer needs with company strategy, Build and grow a best-in-class customer experience function, Represent the customer’s voice in leadership discussions, Influence product roadmap and service delivery", "teamCollaboration" : "Partner with Sales; Partner with Product; Partner with Operations", "domainKnowledge" : "Waste and recycling industry; B2B SaaS; Startup environment", "domainList" : [ "waste-and-recycling-industry", "b2b-saas", "startup-environment" ], "domainSpecificKnowledge" : [ "Waste and recycling industry", "B2B SaaS", "Startup environment" ], "communicationSkills" : "Customer voice representation", "continuousLearning" : "Yearly Personal Development Budget; Professional development opportunities; Career advancement opportunities", "problemSolvingSkills" : "Problem-solving abilities", "outcomesObjectives" : "Ensure customers achieve maximum value; Drive adoption; Reduce churn; Uncover opportunities for growth; Scale internal teams with business growth", "qualificationsBasic" : "5+ years individual contributor in Customer Success or Account Management, 2-3 years managing Customer Success team, Proven player-coach experience, Demonstrated ability to scale team and implement processes, Experience overseeing or partnering with Customer Support operations, Analytical skills and fluency with customer metrics, KPIs, and reporting, Exceptional communication, leadership, and problem-solving abilities, Startup DNA: resourceful, adaptable, thrives in fast-paced, evolving environments", "rawDescription" : "Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Team: Our Customer Success team is at the heart of how we build lasting relationships with our clients. They don’t just react to issues, they proactively partner with customers to help them onboard smoothly, get the most value out of our services, and achieve their goals. By acting as trusted advisors, the team helps drive adoption, reduce churn, and uncover opportunities for growth. In short, they make sure our customers feel supported, successful, and excited to keep growing with us. The Role: The Customer Success Manager will oversee both the Customer Success and Customer Support functions, acting as both a strategist and hands-on leader. This role is ideal for someone who has spent years as a high-performing individual contributor, then stepped into team leadership. someone who can roll up their sleeves while also shaping the big picture. You will own KPIs, team growth, and process development, ensuring our customers achieve maximum value while our internal teams scale with the business. What you’ll be doing: - Lead and manage the Customer Success and Customer Support teams, providing coaching, mentorship, and career development. - Define, track, and own KPIs across retention, expansion, NRR, CSAT, and support SLAs. - Develop and implement scalable processes for onboarding, adoption, renewals, and issue resolution. - Act as a player-coach: balancing leadership with direct customer engagement when needed. - Partner cross-functionally with Sales, Product, and Operations to align customer needs with company strategy. - Build and grow a best-in-class customer experience function that scales with company growth. - Represent the customer’s voice in leadership discussions, influencing product roadmap and service delivery. The qualifications you need: - 5+ years as an individual contributor in Customer Success or Account Management within a B2B SaaS or startup environment. - 2-3 years managing a Customer Success team, ideally in a high-growth or startup setting. - Proven experience as a player-coach—comfortable building strategy while still engaging directly with customers. - Demonstrated ability to scale or grow a team and implement repeatable processes. - Experience overseeing or closely partnering with Customer Support operations. - Strong analytical skills and fluency with customer metrics, KPIs, and reporting. - Exceptional communication, leadership, and problem-solving abilities. - Startup DNA: resourceful, adaptable, thrives in fast-paced, evolving environments. Benefits - Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. - A positive and collaborative work environment with a focus on innovation and sustainability. - Flexible/Unlimited PTO - Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). - Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. - Yearly Personal Development Budget - Opportunities for professional development and career advancement within a growing company.", "summaryDescription" : "Director of Customer Success at Sourgum. Skills: Customer Success Management, Team Leadership, Process Scalability. Lead and manage Customer Success and Customer Support. Provide coaching, mentorship, and career development", "createdAt" : "2026-06-14T18:44:23.742", "lastUpdated" : "2026-06-16T06:38:06.060", "ingestTimestamp" : "2026-06-14T18:44:23.742", "mongoId" : "6a2cb08174d8ee00a09da302", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 150000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "KPI tracking", "Process implementation", "Leadership", "Mentorship", "Customer Success Management", "Team Leadership", "Process Scalability", "Customer Success", "Account Management", "Process Development", "Customer Support Operations", "Customer Metrics", "KPI Reporting", "Waste and recycling industry", "B2B SaaS", "Startup environment" ], "skillCount" : 16, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c8d1474d8ee00a0978137", "title" : "Registered Behavior Technicians Aspiring to Complete their BCBA", "company" : "MeBe Family", "industry" : "Spring, TX", "salary" : { "min" : 19.0, "max" : 23.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Spring", "locations" : [ "Spring" ], "timestamp" : "2026-06-16T00:59:17.832", "fingerprint" : "998be1e3f972426b24029f11b6c164a8cde1ecff6a8a307aba4630f1fcb5cd42", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/mebe/72ebdf76-3fd6-49b4-ba9b-2d3e688b76fc/application", "externalId" : "72ebdf76-3fd6-49b4-ba9b-2d3e688b76fc", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Spring", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.0709790,-95.4013419" } ], "locationText" : "Spring, Texas, United States", "employmentType" : "FULL_TIME", "rawDescription" : "Have you started or are planning to pursue your BCBA? Then you’ll want to consider joining MeBe as an RBT and enroll in MeBe’s Candidate Program! MeBe Family is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including OT, Speech and ABA. MeBe’s Candidate Program is one of the few supervised fieldwork training programs for aspiring BCBAs with unlimited, free supervised field work hours in addition to a curriculum of training and fun to prepare individuals to pass and become a Board Certified Behavior Analyst. Our program provides hands-on training that goes beyond preparing learners to sit for the exam. We provide a community for students to connect, support each other, and work closely with experienced BCBAs. Leadership skills, cultural competency and a broader understanding of the industry are key to successfully navigating a career as a BCBA and we have integrated this into our training! MeBe Candidate Program benefits include: - Guaranteed indirect hours - University partnerships - Tuition discounts - Comprehensive Supervisor Training - Free BDS Sponsorship - Quarterly workshops - Peer mentorship - Monthly study groups - Leadership opportunities - Candidate specific social events - Support from our team of MeBe Mentors with easy access to scheduling supervision hours - Access to the MeBe Candidate Learning Portal Hands on training: - Initial and updated treatment plans - Behavior intervention plans - Parent training - Insurance fluency - Program development and data analysis - Scoring and implementing assessments (VBMAPP, EFL, AFLS, Vineland, etc.) - Conflict resolution - Effective supervision Requirements - Previous RBT experience and newly employed at MeBe! - Join MeBe as an RBT (You have to be a MeBe employee to be selected for the MeBe Candidate program) - Pursuing a career as a BCBA - Enrolled in BCBA program through an online or in-person University or College or plans to do so in the next three months. Perks and Benefits: - Industry benchmarked, competitive pay based on experience and location. Pay: $19-23/hour, depending on experience - Paid training to become a Registered Behavior Technician (RBT) through the Behavior Analyst Certification Board - Supervised indirect hours - Continuing education; MeBe’s Candidate Program for aspiring BCBAs - Mentoring from lead clinical staff - Paid time off for Full Time BTs. - Medical, Vision, Dental for eligible employees - 80% Employee, 50% Dependents - Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance - Invest in your mental health with access to free mental health sessions - Protect your pet with discounted pet insurance - Secure your future with our 401k program - Unlimited employee referral bonuses - Tuition discounts available to all employees through our University Partnerships - Expansive treatment spaces in applicable locations - Company sponsored, fun events for everyone For more information, please visit our website at www.mebefamily.com http://www.mebefamily.com We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ", "summaryDescription" : "Registered Behavior Technicians Aspiring to Complete their BCBA at MeBe Family", "createdAt" : "2026-06-14T19:28:18.429", "lastUpdated" : "2026-06-16T00:59:17.832", "ingestTimestamp" : "2026-06-14T19:28:18.429", "mongoId" : "6a2c8d1474d8ee00a0978137", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 23, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c70ed74d8ee00a092cf03", "title" : "First Nations Customer Service Officer – Expression of Interest", "company" : "AFCA", "industry" : "Financial Services", "salary" : { "min" : 70000.0, "max" : 90000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Service Officer in the Financial Services industry in Melbourne, Australia, adjusted for company size and industry." }, "location" : "Melbourne, VIC, Australia", "locations" : [ "Melbourne", "VIC", "Australia" ], "timestamp" : "2026-06-16T03:10:42.288", "fingerprint" : "4606ccf5f12c10a68c63c218762667764374ac80f72d1707e4478c4f744c2491", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AFCA/744000131824009-first-nations-customer-service-officer-expression-of-interest", "externalId" : "744000131824009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Customer service excellence", "Culturally responsive support", "Complaint management", "Trend identification", "Efficiency improvement", "Customer experience improvement", "Team outcomes improvement", "Continuous improvement" ], "hardSkillsList" : [ "Customer service", "Complaint resolution" ], "hardSkills" : [ { "name" : "Customer service", "level" : "intermediate" }, { "name" : "Complaint resolution", "level" : "intermediate" } ], "majorSkills" : "Customer service, Culturally appropriate support, Complaint handling", "majorSkillsList" : [ "Customer service", "Culturally appropriate support", "Complaint handling" ], "coreResponsibilities" : "Manage consumer and member calls and chat, Build rapport with consumers and members, Understand consumer and member needs, Provide accurate information, Provide clear guidance on AFCA, Provide clear guidance on AFCA jurisdiction, Provide clear guidance on complaint resolution process, Deliver culturally appropriate support to First Nations people, Identify needs of First Nations people, Facilitate accessible experience for First Nations people, Facilitate respectful experience for First Nations people, Accurately manage complaints received via phone, Accurately manage complaints received via email, Accurately manage complaints received via online, Accurately manage complaints received via other channels, Manage complaints in line with AFCA processes, Proactively identify need for additional support, Proactively identify need for time-critical support, Identify complaint trends, Share insights with Team Leader, Look for opportunities to improve efficiency, Look for opportunities to improve customer experience, Look for opportunities to improve team outcomes, Support ad hoc initiatives, Support continuous improvement activities", "teamCollaboration" : "Work independently; Work collaboratively in a team", "domainKnowledge" : "First Nations cultures; First Nations issues; First Nations communities; First Nations protocols; Financial services system", "domainList" : [ "first-nations-cultures", "first-nations-issues", "first-nations-communities", "first-nations-protocols", "financial-services-system" ], "domainSpecificKnowledge" : [ "First Nations cultures", "First Nations issues", "First Nations communities", "First Nations protocols", "Financial services system" ], "communicationSkills" : "Clear communication; Respectful communication; Active listening", "specialRequirements" : "Identified position for First Nations people", "qualificationsBasic" : "Understanding of Aboriginal and Torres Strait Islander cultures, Ability to communicate sensitively with Aboriginal and Torres Strait Islander peoples, Ability to build respectful relationships with Aboriginal and Torres Strait Islander peoples, Excellent verbal and written communication skills, Active listening skills, Ability to manage challenging interactions calmly, Organization and time management skills, Ability to prioritize and handle multiple tasks, Confidence working with systems and technology, Ability to learn quickly and adapt to change, Proactive approach to working independently, Proactive approach to working collaboratively in a team", "qualificationsPreferred" : "Inbound contact centre experience valued", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Fairness feels good Be a part of something meaningful At AFCA, we believe everyone deserves a fair chance at resolution. But not everyone comes to us with the same background, capacity, resilience or resources. Our Equity of Access Program is transforming how we support people—making our service easier to navigate, more accessible, and more responsive. It empowers people to engage with us in the way that works for them, with support offered early so complaints can be resolved faster and more fairly. Alongside this, our vision for reconciliation is an inclusive, equitable and culturally responsive financial services system. We recognise our unique opportunity to drive improvements that reflect the strength, wisdom and self-determination of Aboriginal and Torres Strait Islander peoples. This identified role is part of both commitments. It brings together customer service excellence with culturally responsive support—helping ensure fairness is something everyone can access and feel. The Customer Service team is the gateway to AFCA. As a Customer Service Officer, you’ll support all consumers and members by providing clear, accurate and thoughtful guidance across a wide range of enquiries and complaints. You’ll be the first point of contact, building rapport, understanding each person’s situation, and helping them navigate AFCA’s processes with confidence and care. This identified role also includes an added focus on supporting First Nations people when required. In these moments, you’ll provide culturally appropriate support, helping ensure experiences are accessible, respectful and responsive. Through this work, you’ll help strengthen trust and contribute to our commitment to Reconciliation and Equity of Access. Key accountabilities * Manage consumer and member calls and chat by building rapport, understanding their needs and providing accurate information * Provide clear guidance on AFCA, our jurisdiction and complaint resolution process * Deliver culturally appropriate support to First Nations people when required, identifying needs and facilitating an accessible, respectful experience * Accurately manage complaints received via phone, email, online or other channels in line with AFCA processes * Proactively identify any need for additional or time-critical support * Identify complaint trends and share insights with your Team Leader * Look for opportunities to improve efficiency, customer experience and team outcomes * Support ad hoc initiatives and continuous improvement activities ## Qualifications About you You’re motivated by helping others and guided by a strong sense of fairness. You bring a thoughtful, empathetic approach and communicate with clarity and respect, ensuring people feel heard and supported. You have experience working in a fast-paced, structured customer service environment—with inbound contact centre experience valued but not essential—and are confident managing multiple tasks while staying organised and focused. You demonstrate: * A strong understanding of Aboriginal and Torres Strait Islander cultures, with the ability to apply this knowledge to deliver culturally appropriate support * The ability to communicate sensitively and build respectful relationships with Aboriginal and Torres Strait Islander peoples and stakeholders * A results-driven mindset, with a commitment to meeting individual and team goals * Excellent verbal and written communication skills, with strong active listening to understand and support customers * A friendly, customer-first approach, underpinned by empathy and care * The ability to manage challenging or complex interactions calmly, showing resilience and professionalism * Strong organisation and time management skills, with the ability to prioritise and handle multiple tasks * Confidence working with systems and technology, and the ability to learn quickly and adapt to change * A proactive approach to working both independently and collaboratively in a team environment Most importantly, you’re passionate about contributing to meaningful change—helping create a more accessible, respectful and equitable experience for everyone who engages with AFCA. ## Additional Information * Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion. * Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. * Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing. * Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period. To apply Identified Position – First Nations People This is an identified position for First Nations people. This position requires demonstrated knowledge of First Nations cultures and issues, communities and protocols, and the ability to build strong, respectful relationships with First Nations stakeholders. AFCA considers being a First Nations person is a genuine occupational qualification for this position in accordance with: * Section 14(d) of the Anti-Discrimination Act 1977 (NSW) * Section 12 of the Equal Opportunity Act 2010 (Vic) * Section 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic) Join us Be a part of a caring, purpose-led organisation where your voice and lived experience matter. At AFCA, you can flourish , deepen your expertise, and help create a more accessible and equitable system for all. Fairness feels good—for our people, our customers and the communities we serve. AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.", "summaryDescription" : "First Nations Customer Service Officer – Expression of Interest at AFCA. Skills: Customer service, Culturally appropriate support, Complaint handling. Manage consumer and member calls and chat. Build rapport with consumers and members", "postedDate" : "2026-06-12T06:46:21.000", "createdAt" : "2026-06-14T20:04:15.455", "lastUpdated" : "2026-06-16T03:10:42.288", "ingestTimestamp" : "2026-06-14T20:04:15.455", "mongoId" : "6a2c70ed74d8ee00a092cf03", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Customer service", "Complaint resolution", "Culturally appropriate support", "Complaint handling", "Customer service excellence", "Culturally responsive support", "Complaint management", "Trend identification", "Efficiency improvement", "Customer experience improvement", "Team outcomes improvement", "Continuous improvement", "First Nations cultures", "First Nations issues", "First Nations communities", "First Nations protocols", "Financial services system" ], "skillCount" : 17, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706987fc9a711f0f6fe08", "title" : "HR Contact Center Associate with German and English", "company" : "Amazon Czech Republic Services s.r.o. - G88", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level HR Contact Center Associate in Prague, Czech Republic, adjusted for the e-commerce industry and bilingual (German/English) requirements." }, "location" : "CZE", "locations" : [ "CZE" ], "timestamp" : "2026-06-14T23:38:53.081", "fingerprint" : "97ae79321f92a88d1033c8fa24657d74bd0766603c395ddcdc6fa5d9df383375", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052580/apply", "externalId" : "3f190907-88c1-4585-bb7c-bbec64603925", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Romania", "continent" : "eu", "workMode" : "remote" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Employee life-cycle queries", "Absence reporting" ], "hardSkillsList" : [ "German language", "English language" ], "softSkillsList" : [ "Customer focus" ], "hardSkills" : [ { "name" : "German language", "level" : "intermediate" }, { "name" : "English language", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer focus" } ], "majorSkills" : "German, English, HR Support", "majorSkillsList" : [ "German", "English", "HR Support" ], "coreResponsibilities" : "Handle HR queries in German, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate where queries cannot be resolved, Take ownership of employee contacts, Resolve employee contacts with customer focus, Identify gaps in supporting documentation, Identify gaps in internal processes, Identify areas for customer service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain employee queries, Resolve employee concerns, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Rotational shifts, Weekends, Weekdays, Bank holidays", "outcomesObjectives" : "Resolve HR queries; Improve customer service", "qualificationsBasic" : "Very good proficiency in German (B2 CEFR), Very good proficiency in English (B2 CEFR), Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service/ call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment, Good interpersonal skills, Good communication skills, Good time management skills, Good problem-solving skills", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with German and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. *This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic. * Responsibilities: - Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. What we offer: · Life & Disability Insurance · Supplementary Pension Plan · MultiSport Card · Employee Assistance Program · Family-building benefit · Parent Support Program · Family Care · Employee Discount Code · Business Travel Insurance · Amazon Extras Key job responsibilities Basic Qualifications: Basic qualifications: - Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: Preferred qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with German and English at Amazon Czech Republic Services s.r.o. - G88. Skills: German, English, HR Support. Handle HR queries in German. Handle HR queries in English", "postedDate" : "2026-06-13T03:42:26.375", "createdAt" : "2026-06-13T03:42:26.375", "lastUpdated" : "2026-06-14T23:38:53.081", "ingestTimestamp" : "2026-06-13T03:42:26.375", "mongoId" : "68b706987fc9a711f0f6fe08", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052580/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "German language", "English language", "Customer focus", "German", "English", "HR Support", "Employee life-cycle queries", "Absence reporting", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Windows", "Microsoft Office", "Outlook", "Live chat" ], "skillCount" : 19, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c929574d8ee00a0986372", "title" : "Join our Talent Community!", "company" : "IMI Industrial", "industry" : "Manufacturing", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level manufacturing roles in Franklin, United States, with adjustments for company size and industry." }, "location" : "Franklin, Tennessee, United States", "locations" : [ "Franklin", "Tennessee", "United States" ], "timestamp" : "2026-06-15T06:55:45.156", "fingerprint" : "855ab51ddb7a0359b6dec8ad0f296ef78102df58f73e50a9cc729faff0dd1aae", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/imi/jobs/6088727003", "externalId" : "6088727003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Franklin", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.9252060,-86.8689419" } ], "locationText" : "Franklin, Tennessee, United States", "professionalSkills" : [ "Problem solving" ], "softSkillsList" : [ "Critical thinking" ], "softSkills" : [ { "name" : "Critical thinking" } ], "coreResponsibilities" : "Provide millwright services, Provide fabrication services, Hire great people, Develop great people, Build relationships", "outcomesObjectives" : "Exceed customer expectations", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Join our Talent Community! IMI Industrial has been providing millwright and fabrication services since 1986 and is known in the industry for our quality workmanship, dedication to safety, and strong client relationships. We’re a team of good people who think critically, work hard, and solve problems in an effort to exceed customer expectations. We’re equally committed to creating an excellent employment experience for our team members. We work hard to hire and develop great people and build relationships, and we pride ourselves on our culture of safety and quality. We also aim to ensure that the programs and services we offer our team are among the best in the business. We offer competitive salaries, 401k, and health benefits as well as company holidays and competitive time-off plans. More reasons to join our team:    We pride ourselves in our family-like culture and casual, but focused, work environment    We offer competitive salaries and health benefits    Our 401K program includes a 100% match up to 5%    We offer our employees flexibility and autonomy    We do community outreach projects throughout the year    We know how to throw company events    We work hard, but we also know how to have fun - darts, anyone? Individuals seeking employment at IMI Industrial/Designed Conveyor Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition, when applying, testing, or interviewing for a position. Please let us know if you need accommodation.", "summaryDescription" : "Join our Talent Community! at IMI Industrial. Provide millwright services. Provide fabrication services", "postedDate" : "2026-06-14T03:28:34.465", "createdAt" : "2026-06-14T03:28:34.465", "lastUpdated" : "2026-06-15T06:55:45.156", "ingestTimestamp" : "2026-06-14T03:28:34.465", "mongoId" : "6a2c929574d8ee00a0986372", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Critical thinking", "Problem solving" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a69cd74d8ee00a06395fc", "title" : "Director of Contact Center", "company" : "Hillpointe", "industry" : "Real estate development and investment management", "salary" : { "min" : 155000.0, "max" : 230000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Director of Contact Center in Maitland, United States, with adjustments for seniority, company size, and the real estate industry." }, "location" : "2500 Maitland Center Parkway Suite 100, Maitland, FL 32751", "locations" : [ "2500 Maitland Center Parkway Suite 100", "Maitland", "FL 32751" ], "timestamp" : "2026-06-14T21:43:47.999", "fingerprint" : "c74c4221cf155c879c96abdca7cc34808abbe13c704ed97a77919526d8baf1cb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hillpointe/jobs/4937161008", "externalId" : "4937161008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Maitland", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.6275253,-81.3656419" } ], "locationText" : "Maitland, Florida, United States", "experienceLevel" : "Director", "professionalSkills" : [ "Customer experience", "Operations leadership", "Resource planning", "Vendor management", "Process improvement", "Service innovation" ], "hardSkillsList" : [ "Performance metrics", "Service levels", "Quality scores", "Customer satisfaction", "Operational efficiency", "Budgeting", "Forecasting", "Labor optimization" ], "hardSkills" : [ { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Service levels", "level" : "intermediate" }, { "name" : "Quality scores", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Operational efficiency", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Labor optimization", "level" : "intermediate" } ], "majorSkills" : "Contact Center, Customer Experience, Operations Leadership", "majorSkillsList" : [ "Contact Center", "Customer Experience", "Operations Leadership" ], "coreResponsibilities" : "Provide strategic leadership, Oversee centralized customer interactions, Drive operational excellence, Deliver exceptional customer experiences, Lead strategy development, Execute long-term strategies, Align people, processes, technology, Foster high-performance culture, Define long-term vision, Execute contact center roadmap, Align strategy with objectives, Lead digital transformation, Enhance scalability, Enhance efficiency, Deliver performance reporting, Provide actionable insights, Analyze customer data, Analyze key metrics, Inform strategy, Improve service delivery, Drive business outcomes, Establish KPIs, Monitor KPIs, Establish SLAs, Monitor SLAs, Establish benchmarks, Monitor benchmarks, Lead teams, Mentor teams, Develop teams, Cultivate accountability, Cultivate engagement, Cultivate professional development, Implement coaching frameworks, Implement performance management, Champion customer satisfaction initiatives, Reduce customer friction, Increase customer loyalty, Leverage customer feedback, Leverage data, Leverage root cause analysis, Collaborate with cross-functional teams, Optimize customer journey", "teamCollaboration" : "Cross-functional teams; Executive leadership", "domainKnowledge" : "Contact center technologies; Labor laws; Compliance requirements; HR best practices", "domainList" : [ "contact-center-technologies", "labor-laws", "compliance-requirements", "hr-best-practices" ], "domainSpecificKnowledge" : [ "Contact center technologies", "Labor laws", "Compliance requirements", "HR best practices" ], "toolProficiency" : [ "CRM systems", "Workforce management tools" ], "communicationSkills" : "Presentation skills; Influence skills", "innovationCreativity" : "Continuous improvement initiatives; Service innovation", "problemSolvingSkills" : "Root cause analysis; Data analysis", "specialRequirements" : "Ability to sit for extended periods, Frequent use of hands, Ability to communicate clearly, Ability to hear and speak, Ability to view computer screens, Occasional ability to stand, Lift or move up to 15 pounds, Maintain focus and concentration, Extended hours, Evenings or weekends, Occasional travel", "outcomesObjectives" : "Improve service delivery; Drive business outcomes; Enhance scalability; Enhance efficiency; Improve customer satisfaction; Reduce friction; Increase loyalty", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. Director of Contact Center The Director of Contact Center provides strategic leadership and oversight for all centralized customer interactions, driving operational excellence and delivering exceptional customer experiences. This individual will lead the development and execution of long-term strategies that align people, processes, and technology with organizational goals, while fostering a high-performance culture grounded in accountability, growth, and customer satisfaction. Key Responsibilities: Strategic Direction Define and execute the long-term vision and roadmap for the Contact Center. Align Contact Center strategy with broader organizational objectives and customer experience goals. Lead digital transformation and continuous improvement initiatives to enhance scalability and efficiency. Executive Reporting & Insights Deliver high-level performance reporting and actionable insights to executive leadership. Analyze customer data and key metrics to inform strategy, improve service delivery, and drive businessoutcomes Establish and monitor KPIs, SLAs, and operational benchmarks across all contact channels. Leadership & Development Lead, mentor, and develop a team of Contact Center managers and supervisors. Cultivate a culture of accountability, engagement, and continuous professional development. Implement coaching frameworks and performance management practices that drive team success. Customer Experience & Satisfaction Champion initiatives to improve customer satisfaction, reduce friction, and increase loyalty. Leverage customer feedback, data, and root cause analysis to improve service delivery. Collaborate with cross-functional teams to optimize the end-to-end customer journey. Qualifications: Bachelor’s degree in Business Administration, Management, Operations, or a related field required. 7–10+ years of progressive experience in contact center, customer experience, or operations leadership, including management of large‑scale teams. Demonstrated experience leading multi‑channel contact center operations (phone, email, chat, digital platforms). Proven track record of driving performance metrics, including service levels, quality scores, customer satisfaction (CSAT), retention, and operational efficiency. Strong knowledge of contact center technologies, CRM systems, workforce management tools, and reporting/analytics platforms. Experience with budgeting, forecasting, and resource planning, including labor optimization and vendor management. Ability to analyze data and trends to make informed, strategic decisions and implement continuous improvement initiatives. Proven ability to lead, develop, and mentor senior managers and frontline leaders, fostering a culture of accountability, engagement, and high performance. Strong understanding of labor laws, compliance requirements, and HR best practices as they apply to contact center operations. Excellent communication, presentation, and influence skills, with the ability to collaborate effectively with executive leadership and cross‑functional teams. Ability to manage change, implement large‑scale initiatives, and lead through periods of growth, transformation, or high operational demand. Experience in customer experience strategy, process improvement, and service innovation preferred. Physical Requirements: Ability to sit for extended periods of time while working at a computer or participating in meetings. Frequent use of hands and fingers to operate a computer, keyboard, mouse, phone, and other office equipment. Ability to communicate clearly and effectively—verbally and in writing—with employees, leadership, and stakeholders. Ability to hear and speak sufficiently to participate in meetings, conference calls, and presentations. Ability to view computer screens and read detailed reports, data, and documents for extended periods. Occasional ability to stand, walk, bend, or reach within an office environment. Ability to lift or move up to 15 pounds occasionally (e.g., laptops, documents, or office materials). Ability to maintain focus, concentration, and decision‑making capacity in a fast‑paced, high‑volume operational environment. Work Environment: Primarily works in a professional office environment, which may be onsite or hybrid depending on business needs. Extensive use of computers, telecommunication systems, and contact center technology platforms. Regular participation in meetings, presentations, and virtual conferences, including executive leadership. Work schedule is generally business‑hour based but may require extended hours, evenings, or weekends as needed to support operational demands, peak periods, or critical initiatives. May experience periods of high pressure due to performance metrics, service levels, staffing needs, or operational challenges. Occasional travel may be required for site visits, leadership meetings, or professional development. Frequent interaction with employees, vendors, and internal departments in a leadership and advisory capacity.", "summaryDescription" : "Director of Contact Center at Hillpointe. Skills: Contact Center, Customer Experience, Operations Leadership. Provide strategic leadership. Oversee centralized customer interactions", "postedDate" : "2026-06-11T19:54:16.842", "createdAt" : "2026-06-11T19:54:16.842", "lastUpdated" : "2026-06-14T21:43:47.999", "ingestTimestamp" : "2026-06-11T19:54:16.842", "mongoId" : "6a2a69cd74d8ee00a06395fc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 230000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Performance metrics", "Service levels", "Quality scores", "Customer satisfaction", "Operational efficiency", "Budgeting", "Forecasting", "Labor optimization", "Contact Center", "Customer Experience", "Operations Leadership", "Customer experience", "Operations leadership", "Resource planning", "Vendor management", "Process improvement", "Service innovation", "Contact center technologies", "Labor laws", "Compliance requirements", "HR best practices", "CRM systems", "Workforce management tools" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "property-operations-", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real estate development and investment management" }, { "id" : "68b706987fc9a711f0f6fdb3", "title" : "HR Contact Center Associate with French and English – 12-months (fixed-term) contract", "company" : "ADCI", "industry" : "Administrative Support, Human Resources, amazonian experience and tech", "salary" : { "min" : 450000.0, "max" : 650000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level HR Contact Center Associate in India, adjusted for the technology industry and a fixed-term contract." }, "location" : "IND", "locations" : [ "IND" ], "timestamp" : "2026-06-16T03:54:08.494", "fingerprint" : "58fdfc3e917b036368df27678587e0fd1eae38e7bb0ca193d1fbc2e12b24f1d7", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3053363/apply", "externalId" : "25e4ea57-512a-42bf-bb43-1b26e2dcc9d7", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Administration", "Talent management", "Employee relations", "HR processes", "Organizational development" ], "hardSkillsList" : [ "French language proficiency", "English language proficiency", "Microsoft Office", "Outlook" ], "hardSkills" : [ { "name" : "French language proficiency", "level" : "intermediate" }, { "name" : "English language proficiency", "level" : "intermediate" }, { "name" : "Microsoft Office", "level" : "intermediate" }, { "name" : "Outlook", "level" : "intermediate" } ], "majorSkills" : "French, English, HR Contact Center", "majorSkillsList" : [ "French", "English", "HR Contact Center" ], "coreResponsibilities" : "Handle HR queries in French, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate where queries cannot be resolved, Take ownership of employee contacts, Resolve employee contacts with customer focus, Identify gaps in supporting documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain queries and concerns, Resolve queries and concerns, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work on weekends, Work on weekdays, Work on bank holidays, Process absence reporting requests", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Quiet and private place to work, Internet speed 20 mbps download, Internet speed 5 mbps upload", "outcomesObjectives" : "Resolve employee contacts with high customer focus; Improve levels of service", "qualificationsBasic" : "Very good proficiency in French (B2 CEFR), Very good proficiency in English, Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service/call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment, Good interpersonal skills, Good communication skills, Good time management skills, Good problem-solving skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with French and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities - Handle and resolve HR queries in French and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Home Office Requirements: - A quiet and private place to work where you will not be disturbed. - Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. Basic Qualifications: - Very good proficiency in written and verbal in French (B2 CEFR) and English. - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with French and English – 12-months (fixed-term) contract at ADCI. Skills: French, English, HR Contact Center. Handle HR queries in French. Handle HR queries in English", "postedDate" : "2026-06-14T19:43:02.542", "createdAt" : "2026-06-14T19:43:02.542", "lastUpdated" : "2026-06-16T03:54:08.494", "ingestTimestamp" : "2026-06-14T19:43:02.542", "mongoId" : "68b706987fc9a711f0f6fdb3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3053363/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "French language proficiency", "English language proficiency", "Microsoft Office", "Outlook", "French", "English", "HR Contact Center", "Customer service", "Administration", "Talent management", "Employee relations", "HR processes", "Organizational development", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Windows", "Live chat", "Case management systems" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c682b74d8ee00a0902803", "title" : "VP of Customer Success", "company" : "Pearl", "industry" : "Customer Success", "salary" : { "min" : 220000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a VP of Customer Success in the US SaaS industry, adjusted for executive seniority and a remote work model." }, "location" : "United States - Remote", "locations" : [ "United States - Remote" ], "timestamp" : "2026-06-15T09:41:25.386", "fingerprint" : "882ab55def1f0b2ef0ca1374e3cfd482fba223bc0f37e61ed117fabafca6d416", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/pearl/bd882a32-709a-438c-8e86-b2fd12b8596d/application", "externalId" : "bd882a32-709a-438c-8e86-b2fd12b8596d", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Customer Success", "Account management", "Revenue expansion", "Client onboarding", "Adoption strategies", "Partnership management", "Cross-functional collaboration", "Client feedback analysis", "Product improvement", "Channel enablement", "International strategy" ], "hardSkillsList" : [ "NRR", "GRR", "ARR", "Time-to-value" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "NRR", "level" : "intermediate" }, { "name" : "GRR", "level" : "intermediate" }, { "name" : "ARR", "level" : "intermediate" }, { "name" : "Time-to-value", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer Success Strategy, Team Leadership, Client Adoption, Partnership Management", "majorSkillsList" : [ "Customer Success Strategy", "Team Leadership", "Client Adoption", "Partnership Management" ], "coreResponsibilities" : "Develop CS strategy, Execute CS strategy, Ensure clients realize value, Drive NRR, Drive GRR, Drive expansion ARR, Reduce gross churn, Increase expansion ARR, Design scalable programs, Build customer success team, Mentor customer success team, Inspire customer success team, Oversee onboarding sub-teams, Oversee retention sub-teams, Oversee account management sub-teams, Define KPIs, Define goals, Foster collaboration, Deliver seamless onboarding, Ensure customers achieve ROI, Create adoption strategies, Scale CS function, Serve as escalation point, Ensure timely resolution, Ensure client satisfaction, Partner with Sales, Partner with Marketing, Partner with Product, Align tools, Align data, Align best practices, Collect client feedback, Analyze client feedback, Analyze usage data, Improve retention outcomes, Improve expansion outcomes, Deliver NPS improvement, Deliver retention improvement, Deliver referral rate improvement, Translate client insights, Support channel partners, Support technology partners, Provide partner training, Provide partner enablement, Represent Pearl in partner meetings, Champion customer's voice, Inform roadmap, Inform service delivery, Inform learning, Inform enablement, Develop retention programs, Develop expansion programs, Represent Pearl at events, Own international CS outcomes, Execute regional strategies, Protect international ARR, Grow international ARR", "teamCollaboration" : "Customer Success, Sales, Marketing, Product; SMB and Enterprise CS teams; Product and Engineering; Channel and technology partners", "domainKnowledge" : "Dental AI platform; Dental practices; Dental labs; Dental insurers; SaaS technology; Recurring revenue models", "domainList" : [ "dental-ai-platform", "dental-practices", "dental-labs", "dental-insurers", "saas-technology", "recurring-revenue-models" ], "domainSpecificKnowledge" : [ "Dental AI platform", "Dental practices", "Dental labs", "Dental insurers", "SaaS technology", "Recurring revenue models" ], "toolProficiency" : [ "Learning management systems", "AI driven tools" ], "communicationSkills" : "Stakeholder management", "continuousLearning" : "Professional development opportunities", "innovationCreativity" : "AI innovations", "specialRequirements" : "Willingness to travel", "outcomesObjectives" : "Own customer base; Directly drive NRR; Ensure clients realize value; Deliver exceptional client outcomes; Deliver client retention; Deliver sustained revenue expansion; Achieve measurable reductions in gross churn; Achieve increases in expansion ARR; Achieve measurable ROI quickly; Achieve defined time-to-value targets; Build trusted relationships; Ensure customer satisfaction; Ensure customers realize value proposition; Improve overall customer journey; Own GRR; Own NRR; Own ARR; Own time-to-value; Continuously improve retention; Continuously improve expansion; Deliver NPS improvement; Deliver retention improvement; Deliver referral rate improvement; Drive adoption; Drive retention; Ensure joint success; Inform roadmap; Inform service delivery; Inform learning; Inform enablement; Protect international ARR; Grow international ARR", "qualificationsBasic" : "Proven leadership experience in Customer Success, Demonstrated track record of owning and growing customer base, Track record managing enterprise and SMB accounts, Deep understanding of recurring revenue models, Deep understanding of customer lifecycle metrics, Exceptional leadership skills, Exceptional communication skills, Exceptional stakeholder management skills, Strategic mindset, Hands-on execution ability", "qualificationsPreferred" : "Dental or medical background is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Pearl Pearl is transforming dentistry through artificial intelligence. Our FDA-cleared AI platform powers dental practices, labs, and insurers worldwide — helping clinicians diagnose more accurately, operate more efficiently, and deliver better care. With a $500B global market and over a million dental practices to serve, we're just getting started. As revenue-first leader, the VP of Customer Success will own Pearl’s customer base and directly drive NRR. The leader will ensure clients across all segments realize the full value of our AI innovations, overseeing all customer success initiatives to deliver exceptional client outcomes, strong retention, and sustained revenue expansion. Key Responsibilities Customer Success Strategy - Develop and execute a comprehensive revenue-oriented CS strategy, ensuring all clients realize the full value of Pearl’s products; Own NRR, GRR, and expansion ARR as primary business metrics aligned with Pearl’s growth targets. - Achieve measurable reductions in gross churn and increases in expansion ARR by designing scalable programs using automation, learning management systems, and AI driven tools. Team Leadership and Development - Build, mentor, and inspire a high-performing customer success team, overseeing onboarding, retention, and account management sub-teams with a strong client-first mindset. - Define clear KPIs, goals, and success metrics; foster collaboration across Customer Success, Sales, Marketing, and Product. Client Onboarding and Adoption - Partner with implementation and technical support teams to deliver seamless onboarding, ensuring customers achieve measurable ROI quickly after activation. - Create tailored adoption strategies with defined time-to-value targets for different customer segments. Partnership Management - Scale the Customer Success function through technology, automation, and strategic resourcing; build trusted relationships with KOL and key clients. - Serve as the escalation point for major client issues, ensuring timely resolution and satisfaction. Cross-Functional Collaboration - Partner closely with Sales, Marketing, and Product to ensure customers realize Pearl's value proposition across their full lifecycle. - Align tools, data, and best practices between SMB and Enterprise Customer Success teams, sharing insights to improve the overall customer journey. Feedback and Continuous Improvement - Own GRR, NRR, ARR, and time-to-value by segment as primary success metrics; collect and analyze client feedback and usage data to continuously improve retention and expansion outcomes. - Deliver measurable improvement in NPS, retention, and referral rates through systematic feedback loops- including NPS surveys, focus groups, and post launch reviews; collaborate with Product and Engineering to translate client insights into product improvements that drive adoption and retention. Partner Success & Customer Advocacy - Support channel and technology partners with training, enablement, and resources; represent Pearl in partner meetings to ensure joint success. - Champion the customer's voice across the company, ensuring feedback informs roadmap, service delivery, and ongoing learning and enablement. Marketing, Promotion & International Expansion - Partner with Marketing to develop retention and expansion campaigns; represent Pearl at key industry events, trade shows, and conferences. - Own Pearl's international CS outcomes- executing tailored regional strategies that protect and grow international ARR. What You'll Need to Succeed - Proven leadership experience in Customer Success within SaaS technology, with a demonstrated track record of owning and growing NRR; dental or medical background is a plus, but not a requirement. - Strong track record managing enterprise and SMB accounts with measurable revenue impact and deep understanding of recurring revenue models and customer lifecycle metrics. - Exceptional leadership, communication, and stakeholder management skills with a strategic mindset and hands-on execution ability. - Passion for technology and innovation in dental care; willingness to travel and operate across multiple time zones. What We Offer - Competitive compensation and benefits, flexible uncapped PTO, and professional development opportunities. - Remote-first work environment, with preference for candidates based near Pearl's office hubs in Los Angeles, San Francisco, Salt Lake City, or New York City.", "summaryDescription" : "VP of Customer Success at Pearl. Skills: Customer Success Strategy, Team Leadership, Client Adoption, Partnership Management. Develop CS strategy. Execute CS strategy", "createdAt" : "2026-06-14T09:21:38.650", "lastUpdated" : "2026-06-15T09:41:25.386", "ingestTimestamp" : "2026-06-14T09:21:38.650", "mongoId" : "6a2c682b74d8ee00a0902803", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "NRR", "GRR", "ARR", "Time-to-value", "Leadership", "Mentoring", "Customer Success Strategy", "Team Leadership", "Client Adoption", "Partnership Management", "Customer Success", "Account management", "Revenue expansion", "Client onboarding", "Adoption strategies", "Partnership management", "Cross-functional collaboration", "Client feedback analysis", "Product improvement", "Channel enablement", "International strategy", "Dental AI platform", "Dental practices", "Dental labs", "Dental insurers", "SaaS technology", "Recurring revenue models", "Learning management systems", "AI driven tools" ], "skillCount" : 29, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c962374d8ee00a098ebf1", "title" : "Head of Customer Success", "company" : "Banyan Software", "industry" : "SaaS", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Head of Customer Success in the UK, adjusted for executive seniority and the SaaS industry in Croydon." }, "location" : "Croydon, England, United Kingdom", "locations" : [ "Croydon", "England", "United Kingdom" ], "timestamp" : "2026-06-15T06:44:23.769", "fingerprint" : "10bc793a5196304c1431bc01787ee87bfc629d326cae764254c09b37c0b3f9d8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/banyansoftware/jobs/5142643007", "externalId" : "5142643007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Croydon", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.3713049,-0.1019570" } ], "locationText" : "Croydon, England, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Process design", "Commercial risk" ], "hardSkillsList" : [ "Customer delivery", "Change management", "Incident management" ], "hardSkills" : [ { "name" : "Customer delivery", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" } ], "majorSkills" : "Customer success, Customer delivery, Process design", "majorSkillsList" : [ "Customer success", "Customer delivery", "Process design" ], "coreResponsibilities" : "Own end-to-end customer delivery outcomes, Set standards on key measures, Hold business to account, Lead new customer implementations, Define implementation methodology, Run implementation methodology, Coordinate cross-functional resource, Secure delivery commitments, Track variance, Escalate variance, Design process, Operationalize process, Push back on vague scope, Flag commercial risk, Partner on commercial conversations, Own incident reports, Produce incident reports, Circulate incident reports, Drive corrective action, Challenge internal-convenience-first thinking, Partner on commercial priorities, Partner on strategic direction, Build the function, Recruit PMs, Contract with PMs, Recruit CSMs, Contract with CSMs", "teamCollaboration" : "Cross-functional work; Leadership team; Secure commitments from function; Partner with Account Management; Partner with CCO; Partner with CEO", "projectManagementSkills" : [ "Implementation methodology" ], "domainKnowledge" : "Travel software", "domainList" : [ "travel-software" ], "domainSpecificKnowledge" : [ "Travel software" ], "documentationSkills" : "Incident reports", "continuousLearning" : "Pluralsight; Books", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "2 days in office", "outcomesObjectives" : "On-time delivery; On-scope delivery; Escalation reduction; NPS uplift; Post-project CSAT", "qualificationsBasic" : "Built customer delivery function, Drive outcomes through commitments, Honest with business", "qualificationsPreferred" : "Comfortable driving outcomes through commitments, Comfortable driving outcomes through process design", "workSiteFlexibility" : "Hybrid", "rawDescription" : "Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. About intuitive intuitive is an innovative, dynamic, travel software company based in Croydon, South London. Through inspiring use of new technology and vast industry experience intuitive have redefined how technology can support and drive forward the business of the key sectors in the travel industry; tour operators, OTAs and accommodation wholesalers. intuitive offers its customers a powerful end-to-end reservation platform (through its main product iVector) that delivers key benefits to its target customers enabling them to focus on what they do best. Be it tools to enable tour operators to maximise revenue from its directly contracted product or best in class supplier integrations that enable OTAs and bed banks to sell more products to more people or fast, highly-relevant search results to maximise conversion and simplify booking processes iVector delivers. Role Overview We're looking for a Head of Customer Success to own customer delivery outcomes end-to-end, across new customer implementations, ongoing change requests, incidents, and the cross-functional work that holds it all together. This is a senior leadership role and a newly created role. You'll inherit a footprint and the freedom - and responsibility - to design how it should work. You'll join the leadership team, report to the CEO. We're at a tipping point on customer experience. Customers tell us we're skilled and committed, but the experience is inconsistent, slow, and can require too much chasing. Our NPS measurement makes that explicit, especially at executive level in our largest customer base. You won't have hierarchical authority over Dev, Product, Operations, Engineering or Support. You’ll form part of the leadership team, secure commitments from each function, and have the licence to escalate when those commitments slip.. Where the operating model is missing or weak, you'll design it and put it into operation. Account Management owns the relationship and the commercials with our customers; you own delivery and outcome stability. This role suits someone who has built a customer delivery function before, who's comfortable driving outcomes through commitments and process design rather than org-chart power, who can be honest with the business when it's prioritising internal convenience over customer outcome, and who wants real ownership in a growing software business. Key Responsibilities Customer Delivery Outcomes Own end-to-end customer delivery outcomes for iVector across new and existing customers Set and hold standards on key measures - on-time/on-scope delivery, escalation reduction, NPS uplift, and post-project CSAT Hold the business to account on delivery commitments New Customer Implementations Lead new customer implementations from kick-off through go-live - scope, plan, milestones, steering and external communications Define and run our implementation methodology Coordinate cross-functional resource and secure delivery commitments from each function Existing Customers track and escalate variance Where process is missing or weak, design it with the function and operationalise Scope, Commercials push back on vague briefs; flag commercial risk early before it becomes a retrospective ask Partner with Account Management on customer-facing commercial conversations Own incident reports - produce, circulate, drive corrective action Strategy challenge internal-convenience-first thinking Partner with the CCO on commercial priorities and the CEO on strategic direction Build the function - recruit or contract with PMs and CSMs to increase capacity as demand grows Our Values Candour Follow through Creative agility Positive energy Team player Key Benefits of working at intuitive 25 days annual leave entitlement rising to 27 after two years, plus bank holidays Free access to gym and gym classes on-site Private medical insurance, incl Virtual GP, mental health support, Working Body physio and more Company pension scheme Access to Perkbox - discounts on days out, gyms, restaurants, retail, plus Employee Assistance Programme and freebies Flexible working hours Hybrid office/remote working environment - dependent on business requirements - currently 2 days in the office expected Cafe on-site Selection of fresh fruit available daily, with \"beer o'clock\" once a week Access to any training resources e. g. Pluralsight, books Season ticket loan (interest free, paid over 12 months) Opportunity to buy or sell up to 5 days’ holiday Leave on demand days (up to 3 days a year out of holiday entitlement – must be taken in single days) Recommend a friend (£500 per successful referral, paid after completion of probation) Access to the Cycle to Work scheme Regular social events (NB. With the exception of annual leave, all benefits are non-contractual and subject to change at any time) Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.", "summaryDescription" : "Head of Customer Success at Banyan Software. Skills: Customer success, Customer delivery, Process design. Own end-to-end customer delivery outcomes. Set standards on key measures", "postedDate" : "2026-06-14T09:02:34.934", "createdAt" : "2026-06-14T09:02:34.934", "lastUpdated" : "2026-06-15T06:44:23.769", "ingestTimestamp" : "2026-06-14T09:02:34.934", "mongoId" : "6a2c962374d8ee00a098ebf1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Customer delivery", "Change management", "Incident management", "Customer success", "Process design", "Commercial risk", "Implementation methodology", "Travel software" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Executive", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2598a074d8ee00a01a3d95", "title" : "Contact Management Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Contact Management Associate in Atlanta, adjusted for the FinTech industry and company size." }, "location" : "United States-Georgia-Atlanta", "locations" : [ "United States-Georgia-Atlanta", "
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-15T10:33:41.714", "fingerprint" : "cda3596bc3464ace7c11363c2301b2557c06fca64d5d38966298d447772ab480", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=116865", "externalId" : "116865", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "technicalSkills" : "Microsoft Office, Excel, Access, Power Point", "professionalSkills" : [ "Planning", "Organizational skills" ], "hardSkillsList" : [ "Dialer administration", "WFM system configuration", "Call center operations" ], "softSkillsList" : [ "Listener", "Communicator", "Self-confident attitude", "Positive demeanor" ], "hardSkills" : [ { "name" : "Dialer administration", "level" : "intermediate" }, { "name" : "WFM system configuration", "level" : "intermediate" }, { "name" : "Call center operations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Listener" }, { "name" : "Communicator" }, { "name" : "Self-confident attitude" }, { "name" : "Positive demeanor" } ], "majorSkills" : "Dialer administration, Workforce management, Call allocation", "majorSkillsList" : [ "Dialer administration", "Workforce management", "Call allocation" ], "coreResponsibilities" : "Administer dialer systems, Configure dialer systems, Execute daily dialer strategy, Monitor dialer performance, Report dialer performance, Monitor vendor dialer productivity, Provide strategy guidance, Deliver strategy logic, Support intra-day workforce management, Monitor inbound call allocation, Adjust inbound call allocation, Manage opening/closing processes, Track inbound call volume, Request allocation changes, Provide system support, Provide operational support, Track operational issues, Resolve operational issues, Discuss productivity concerns, Discuss positive trends, Monitor agent schedule adherence, Follow up on staffing, Participate in coaching sessions, Participate in development sessions, Co-create performance solutions", "teamCollaboration" : "Collaborate cross-divisionally; Support other departments", "domainKnowledge" : "Auto finance; Call center operations", "domainList" : [ "auto-finance", "call-center-operations" ], "domainSpecificKnowledge" : [ "Auto finance", "Call center operations" ], "toolProficiency" : [ "Dialer systems", "WFM systems" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Issue tracking; Issue resolution", "qualificationsBasic" : "2-4 years call center experience, Associate Degree or equivalent experience, Knowledge of dialer and WFM systems", "qualificationsPreferred" : "Auto finance collections experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Associate, Contact Management plays a critical role in supporting the business to achieve the customer contact goals by. administering the in-house dialer including system configuration, execution of daily dialer strategy, monitoring performance, and reporting. This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound call allocation between our vendors and HCA. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. What You Will Do 1. Dialer administration including opening/closing processes, intra-day monitoring of dialer performance, execution of daily dialer strategy, and publishing of reports 2. Intra-day inbound call volume tracking and allocation change requests 3. Provide front line support for system and operational issues affecting operations including issue tracking and resolution. 4. Hold meetings with operations leaders to discuss productivity concerns and or positive trends 5. Monitor agent dialer schedule adherence and follow up with management/agents to assure maximum staffing 6. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance 7. Perform all other duties as assigned What You Will Bring · Minimum 2-4 years of call center experience (auto finance collections preferred) including dialer administration and WFM system configuration · Associate Degree or equivalent experience · Knowledge of dialer and WFM systems including configuration and administration. · Exceptional listener and communicator who effectively conveys information verbally and in writing. · Resourceful team player who excels at building trusting relationships with customers and peers. · Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. · Self-confident attitude and a positive demeanor. · Copes well with change and comfortably adapts to new situations. · Proficient in Microsoft Office products with a focus on Excel, Access, and Power Point WORK ENVIRONMENT Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "Contact Management Associate at Hyundai Capital America. Skills: Dialer administration, Workforce management, Call allocation. Administer dialer systems. Configure dialer systems", "createdAt" : "2026-06-14T02:19:34.377", "lastUpdated" : "2026-06-15T10:33:41.714", "ingestTimestamp" : "2026-06-14T02:19:34.377", "mongoId" : "6a2598a074d8ee00a01a3d95", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Dialer administration", "WFM system configuration", "Call center operations", "Listener", "Communicator", "Self-confident attitude", "Positive demeanor", "Workforce management", "Call allocation", "Planning", "Organizational skills", "Auto finance", "Dialer systems", "WFM systems" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305753f292fd229cf37f12", "title" : "Senior Software Engineer – Contact Centre Platform (CCaaS)", "company" : "Vonage", "industry" : "Technology", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Software Engineer in the UK technology industry, adjusted for seniority and remote work." }, "location" : "Work from Home - UK", "locations" : [ "Work from Home - UK" ], "timestamp" : "2026-06-16T09:35:19.271", "fingerprint" : "e27244ae53adbb82c26306da180562c7699ae634021790274eb578e71919beae", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/vonage/jobs/8582358002", "externalId" : "8582358002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "TypeScript, JavaScript, C#, NET Core, AWS, Kafka, SNS, SQS, Redis, Aurora, MySQL, Parameter Store", "professionalSkills" : [ "Domain Leadership", "Business Leadership", "People Leadership", "Technical excellence", "Code quality", "Test coverage", "Engineering best practices", "Cross-functional collaboration", "Team strategy", "Project leadership", "Complex solutions delivery" ], "hardSkillsList" : [ "Service development", "Distributed systems", "Messaging mechanisms", "Data management", "Caching layers" ], "softSkillsList" : [ "Mentoring", "Coaching" ], "hardSkills" : [ { "name" : "Service development", "level" : "intermediate" }, { "name" : "Distributed systems", "level" : "intermediate" }, { "name" : "Messaging mechanisms", "level" : "intermediate" }, { "name" : "Data management", "level" : "intermediate" }, { "name" : "Caching layers", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" }, { "name" : "Coaching" } ], "majorSkills" : "Contact Centre Platform, CCaaS, Cloud Communications, Real-time environment", "majorSkillsList" : [ "Contact Centre Platform", "CCaaS", "Cloud Communications", "Real-time environment" ], "coreResponsibilities" : "Lead initiatives end-to-end, Own reliability, Own performance, Own long-term maintainability, Contribute to architectural decisions, Represent team in design discussions, Set standard for code quality, Set standard for test coverage, Set standard for engineering practices, Care about product and users, Contribute to improvement beyond code, Collaborate cross-functionally, Represent team's technical perspective, Influence delivery outcomes, Be key player in team strategy, Influence project outcomes, Mentor engineers, Coach engineers, Share knowledge, Contribute to engineering culture, Participate in working groups, Participate in hackathons, Participate in community initiatives", "teamCollaboration" : "Cross-team design discussions; Architecture forums; Cross-functional collaboration; Product collaboration; UX collaboration; Other engineering teams", "projectManagementSkills" : [ "Project leadership" ], "domainKnowledge" : "Cloud communications; Contact centre; CCaaS; Real-time environment; Multi-tenant environment; Distributed systems; Messaging mechanisms", "domainList" : [ "cloud-communications", "contact-centre", "ccaas", "real-time-environment", "multi-tenant-environment", "distributed-systems", "messaging-mechanisms" ], "domainSpecificKnowledge" : [ "Cloud communications", "Contact centre", "CCaaS", "Real-time environment", "Multi-tenant environment", "Distributed systems", "Messaging mechanisms" ], "toolProficiency" : [ "Playwright", "Terraform", "GitHub Actions" ], "communicationSkills" : "Written communication; Verbal communication; Listening skills", "continuousLearning" : "Knowledge-sharing sessions; Hackathons; Community initiatives", "innovationCreativity" : "Hackathons", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "5+ years software development, TypeScript/JavaScript proficiency, Modern front-end frameworks, Solid C# experience, Back-end service development, NET Core experience, Cloud technologies (AWS), Distributed systems understanding, Messaging mechanisms (Kafka / SNS / SQS), Data management understanding, Caching layers understanding, Redis understanding, Aurora / MySQL understanding, Parameter Store understanding, Excellent communication skills, Degree in Computer Science, Electrical Engineering degree, Related field degree, Equivalent practical experience", "qualificationsPreferred" : "End-to-end test automation experience, UI test automation experience, Playwright experience, CI/CD pipelines experience, Infrastructure-as-code tools experience, Terraform experience, GitHub Actions experience, AI tools utilization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Why this role matters: Every second a contact centre agent is on a call, our platform is working behind the scenes. As a Senior Software Engineer on our CCaaS Technology Team, you will own and evolve the critical services that agents depend on — in a global, multi-tenant, real-time environment serving thousands of concurrent users. This is not a role where you ship features and move on. You will shape the architecture, set the engineering standard, and have a genuine influence on how the team works and what it builds next. If you want to lead from the front, mentor others, and make a real difference to the product — this role was made for you. Your key responsibilities: Domain Leadership: Lead multiple initiatives end-to-end — from early refinement through to production deployment — owning reliability, performance, and long-term maintainability Contribute to architectural decisions that shape the future of the platform, representing the team in cross-team design discussions and architecture forums Drive technical excellence: set the standard for code quality, test coverage, and engineering best practices across the team Business Leadership: Actively care about the product and its users — contributing to improvement beyond code implementation Collaborate cross-functionally with Product, UX, and other engineering teams, representing the team's technical perspective and influencing delivery outcomes Be a key player in the team's strategy, with significant influence on project outcomes and the team's ability to move fast and deliver value People Leadership: Mentor and coach less experienced engineers through pairing, code reviews, and knowledge-sharing sessions Contribute to the team's engineering culture — participating in working groups, hackathons, and community initiatives across the wider VCC engineering organization What you'll bring Required: 5+ years of relevant software development experience, with a track record of leading projects and delivering complex solutions independently Strong proficiency in TypeScript/JavaScript and modern front-end frameworks Solid experience with C# and back-end service development on .NET Core Familiarity with cloud technologies (AWS) and distributed systems, including messaging mechanisms (Kafka / SNS / SQS) Understanding of data management and caching layers (Redis, Aurora / MySQL, Parameter Store) Excellent communication skills — written, verbal, and listening — to collaborate effectively with both technical and non-technical stakeholders A degree in Computer Science, Electrical Engineering, or a related field — or equivalent practical experience Experience we consider a plus: Hands-on experience with end-to-end and UI test automation frameworks (e. g. Playwright) Experience with CI/CD pipelines and infrastructure-as-code tools (e. g. Terraform, GitHub Actions) Ability to responsibly utilize AI tools to enhance development productivity and quality How you’ll benefit: Legal & General Pension Life Assurance Income Protection Private Medical & Dental Insurance Eligible for Free Eye Tests Shopping Discounts Optum Employee Assistance Programme Unlimited Discretionary Time Off Three Paid Volunteer Days a Year Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. #LI-KF1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.", "summaryDescription" : "Senior Software Engineer – Contact Centre Platform (CCaaS) at Vonage. Skills: Contact Centre Platform, CCaaS, Cloud Communications, Real-time environment. Lead initiatives end-to-end. Own reliability", "postedDate" : "2026-06-15T23:22:05.427", "createdAt" : "2026-06-15T23:22:05.427", "lastUpdated" : "2026-06-16T09:35:19.271", "ingestTimestamp" : "2026-06-15T23:22:05.427", "mongoId" : "6a305753f292fd229cf37f12", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Service development", "Distributed systems", "Messaging mechanisms", "Data management", "Caching layers", "Mentoring", "Coaching", "Contact Centre Platform", "CCaaS", "Cloud Communications", "Real-time environment", "Domain Leadership", "Business Leadership", "People Leadership", "Technical excellence", "Code quality", "Test coverage", "Engineering best practices", "Cross-functional collaboration", "Team strategy", "Project leadership", "Complex solutions delivery", "Cloud communications", "Contact centre", "Multi-tenant environment", "Playwright", "Terraform", "GitHub Actions" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c91ad74d8ee00a0983bd3", "title" : "Global Head of Customer Success", "company" : "Global Relay", "industry" : "SaaS", "salary" : { "min" : 200000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T06:25:59.227", "fingerprint" : "2a5eb52bc8b95cfcfc0df1f03780539314c47469d3619efbd3047c6a86054208", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5994536004", "externalId" : "5994536004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Customer lifecycle management", "Deal desk operations", "SaaS financial models", "Pricing strategies" ], "hardSkillsList" : [ "Customer retention", "Customer growth", "Customer satisfaction", "Expansion revenue", "Churn reduction", "Upsell opportunities", "Cross-sell opportunities", "Revenue recognition", "Financial modeling" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Customer retention", "level" : "intermediate" }, { "name" : "Customer growth", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Expansion revenue", "level" : "intermediate" }, { "name" : "Churn reduction", "level" : "intermediate" }, { "name" : "Upsell opportunities", "level" : "intermediate" }, { "name" : "Cross-sell opportunities", "level" : "intermediate" }, { "name" : "Revenue recognition", "level" : "intermediate" }, { "name" : "Financial modeling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer strategy, Team scaling, Customer journey optimization, Customer value realization", "majorSkillsList" : [ "Customer strategy", "Team scaling", "Customer journey optimization", "Customer value realization" ], "coreResponsibilities" : "Develop customer strategy, Execute customer strategy, Oversee customer portfolio, Ensure measurable outcomes, Set objectives for customer satisfaction, Set KPIs for customer satisfaction, Set objectives for retention, Set KPIs for retention, Set objectives for growth, Set KPIs for growth, Build strategies to maximize customer retention, Build strategies to maximize lifetime value, Reduce churn, Identify upsell opportunities, Identify cross-sell opportunities, Lead Executive Briefing Center strategy, Deepen relationships with key customers, Deepen relationships with C-suite stakeholders, Lead global team, Scale global team, Meet growing demand, Mentor reporting leadership team, Empower reporting leadership team, Deliver exceptional service, Achieve strategic objectives, Foster culture of excellence, Foster culture of collaboration, Foster culture of innovation, Focus on career development, Focus on cross-functional alignment, Own customer success KPIs, Collaborate with finance teams, Collaborate with product teams, Collaborate with sales teams, Align customer success initiatives, Partner with commercial teams, Partner with leadership, Ensure alignment of go-to-market plans, Ensure execution of go-to-market plans, Facilitate partnership with Sales, Support renewals, Support account growth", "teamCollaboration" : "Cross-functional alignment; Partner with Sales; Partner with finance; Partner with product; Partner with commercial teams; Partner with leadership", "domainKnowledge" : "Financial services; Regulated industries; SaaS business models; Customer lifecycle management; Subscription revenue dynamics; Enterprise contracts; Revenue recognition; SaaS financial models; Pricing strategies", "domainList" : [ "financial-services", "regulated-industries", "saas-business-models", "customer-lifecycle-management", "subscription-revenue-dynamics", "enterprise-contracts", "revenue-recognition", "saas-financial-models", "pricing-strategies" ], "domainSpecificKnowledge" : [ "Financial services", "Regulated industries", "SaaS business models", "Customer lifecycle management", "Subscription revenue dynamics", "Enterprise contracts", "Revenue recognition", "SaaS financial models", "Pricing strategies" ], "communicationSkills" : "Executive presentations; C-suite engagement", "innovationCreativity" : "Groundbreaking innovation; New challenges", "specialRequirements" : "Frequent travel", "outcomesObjectives" : "Drive enterprise success; Maximize customer retention; Maximize lifetime value; Reduce churn; Achieve strategic objectives; Support renewals; Support account growth", "qualificationsBasic" : "15+ years senior leadership experience, Proven success leading customer success teams, Deep understanding SaaS business models, Expertise implementing global service models, Excellent leadership skills, Excellent communication skills, Excellent interpersonal skills, Financial Acumen, Experience negotiating enterprise contracts, Experience designing enterprise contracts, Experience with revenue recognition, Experience aligning CS metrics with financial outcomes, Demonstrated SaaS success in financial services, Demonstrated SaaS success in regulated industries", "qualificationsPreferred" : "SaaS or technology sectors experience, Scaling teams and strategies across multiple regions, Subscription revenue dynamics knowledge, Financial services industry experience, Other regulated industries experience, Healthcare industry experience", "remoteFriendly" : true, "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As Global Head of Customer Success, you will lead this mission-critical function as the voice of the customer at the executive level. Global Relay’s product portfolio and customer base have grown exponentially, which requires our service model to evolve. This role will drive strategic direction for 20,000+ customers (multi-9 figure portfolio), with emphasis on driving enterprise success through retention, growth, and satisfaction. Reporting to the Global Head of Sales, you will lead a global team to optimize the customer journey and build long-term customer value. This is a unique opportunity to build and scale a world-class team and shape the future of Customer Success in the financial services sector and beyond. Your responsibilities: Strategic Leadership & Vision Develop and execute a comprehensive customer strategy for Customer Success to oversee a multi-9 figure customer portfolio, ensuring measurable outcomes through proactive engagement, world-class service, and product adoption Set clear objectives and KPIs for customer satisfaction, retention, and growth, such as NPS and expansion revenue Build strategies to maximize customer retention and lifetime value, reducing churn and identifying upsell/cross-sell opportunities Lead our Executive Briefing Center (EBC) strategy, a flagship approach to deepen relationships with key customers and C-suite stakeholders Team Building & Scaling Lead and scale a high-performing global team of over 60 professionals (including regional leaders, individual contributors and operations analysts) to meet growing demand Mentor and empower reporting leadership team to deliver exceptional service and achieve strategic objectives Foster a culture of excellence, collaboration, and innovation, with a focus on career development and cross-functional alignment Operational Accountability & Collaboration Own customer success KPIs: retention, expansion revenue, NPS, and customer health Collaborate with finance, product, and sales teams to align customer success initiatives with broader business outcomes Partner with commercial teams and respective leadership including Sales, marketing (CMO), product (CPO), Legal (CLO), etc.) to ensure alignment and execution of go-to-market plans Facilitate and foster partnership with Sales to support renewals and account growth initiatives About you: 15+ years of experience in senior leadership roles, ideally within SaaS or technology sectors Proven success leading customer success teams in a SaaS environment, with a track record of scaling teams and strategies across multiple regions Deep understanding of SaaS business models, customer lifecycle management, and subscription revenue dynamics Expertise in implementing global service models that satisfy customer demands across geographies, verticals and personas Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams and work with the C Suite Financial Acumen: Strong understanding of complex deal structures, deal desk operations, SaaS financial models, and pricing strategies Experience in negotiating and designing enterprise contracts, revenue recognition, and aligning customer success metrics with financial outcomes Demonstrated SaaS success in the financial services industry (banking, fintech, insurance, etc.), and other regulated industries e.g., Healthcare is an attribute Frequent travel across North America and Europe is required Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range $200,000—$300,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Global Head of Customer Success at Global Relay. Skills: Customer strategy, Team scaling, Customer journey optimization, Customer value realization. Develop customer strategy. Execute customer strategy", "postedDate" : "2026-06-14T19:11:54.508", "createdAt" : "2026-06-14T19:11:54.508", "lastUpdated" : "2026-06-16T06:25:59.227", "ingestTimestamp" : "2026-06-14T19:11:54.508", "mongoId" : "6a2c91ad74d8ee00a0983bd3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Customer retention", "Customer growth", "Customer satisfaction", "Expansion revenue", "Churn reduction", "Upsell opportunities", "Cross-sell opportunities", "Revenue recognition", "Financial modeling", "Leadership", "Mentoring", "Customer strategy", "Team scaling", "Customer journey optimization", "Customer value realization", "Customer lifecycle management", "Deal desk operations", "SaaS financial models", "Pricing strategies", "Financial services", "Regulated industries", "SaaS business models", "Subscription revenue dynamics", "Enterprise contracts" ], "skillCount" : 24, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c8d1474d8ee00a0978171", "title" : "Registered Behavior Technicians Aspiring to Complete their BCBA", "company" : "MeBe", "industry" : "Englewood, CO", "salary" : { "min" : 23.0, "max" : 23.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Englewood", "locations" : [ "Englewood" ], "certifications" : [ "Registered Behavior Technician (RBT)", "Board Certified Behavior Analyst (BCBA)", "Board Certified Assistant Behavior Analyst (BCaBA)" ], "timestamp" : "2026-06-15T09:46:26.223", "fingerprint" : "c491e7b7b7eeafd625b8d6debd169857ca1e9be9e6ff83c6b8daecbf1eb71973", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/mebe/16cf00b5-5fae-4e3a-b0fb-f6f6dd604070/application", "externalId" : "16cf00b5-5fae-4e3a-b0fb-f6f6dd604070", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Englewood", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.6482059,-104.9879641" } ], "locationText" : "Englewood, Colorado, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Behavior intervention plans", "Program development", "Data analysis", "Parent training", "Insurance fluency", "Conflict resolution", "Effective supervision" ], "hardSkillsList" : [ "Scoring assessments", "Implementing assessments" ], "softSkillsList" : [ "Leadership skills", "Cultural competency", "Mentoring" ], "hardSkills" : [ { "name" : "Scoring assessments", "level" : "intermediate" }, { "name" : "Implementing assessments", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership skills" }, { "name" : "Cultural competency" }, { "name" : "Mentoring" } ], "majorSkills" : "BCBA preparation, Supervised fieldwork", "majorSkillsList" : [ "BCBA preparation", "Supervised fieldwork" ], "coreResponsibilities" : "Provide supervised fieldwork, Prepare for BCBA exam, Conduct initial treatment plans, Conduct updated treatment plans, Develop behavior intervention plans, Conduct parent training, Achieve insurance fluency, Develop program, Analyze data, Score assessments, Implement assessments, Resolve conflict, Provide supervision", "teamCollaboration" : "Work closely with BCBAs; Peer mentorship; Study groups", "domainKnowledge" : "Evidence-based therapies; Autism; Special needs; BCBA career", "domainList" : [ "evidence-based-therapies", "autism", "special-needs", "bcba-career" ], "domainSpecificKnowledge" : [ "Evidence-based therapies", "Autism", "Special needs", "BCBA career" ], "toolProficiency" : [ "VBMAPP", "EFL", "AFLS", "Vineland" ], "continuousLearning" : "BDS Sponsorship; University partnerships; Tuition discounts; Supervisor Training; Quarterly workshops; Learning Portal; BCBA prep materias", "outcomesObjectives" : "Pass BCBA exam", "qualificationsBasic" : "Previous RBT experience, Enrolled in BCBA program", "qualificationsPreferred" : "BCBA program plans within 3 months", "rawDescription" : "Have you started or are planning to pursue your BCBA? Then you’ll want to consider joining MeBe as an RBT and enroll in MeBe’s Candidate Program! MeBe is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including OT, Speech and ABA. MeBe’s Candidate Program is one of the few supervised fieldwork training programs for aspiring BCBAs with unlimited, free supervised field work hours in addition to a curriculum of training and fun to prepare individuals to pass and become a Board Certified Behavior Analyst. Our program provides hands-on training that goes beyond preparing learners to sit for the exam. We provide a community for students to connect, support each other, and work closely with experienced BCBAs. Leadership skills, cultural competency and a broader understanding of the industry are key to successfully navigating a career as a BCBA and we have integrated this into our training! MeBe Candidate Program benefits include: - Guaranteed indirect hours - Free BDS Sponsorship - Eligible for paid direct and indirect hours - Monthly one-on-one mentorship with the Director of Quality - University partnerships and tuition discounts - Comprehensive Supervisor Training - Quarterly workshops - Peer mentorship - Monthly study groups - Leadership opportunities as a Program Supervisor - Candidate specific social events - Support from our team of MeBe Mentors with easy access to scheduling supervision hours - Access to the MeBe Candidate Learning Portal and BCBA prep materias Hands on training: - Initial and updated treatment plans - Behavior intervention plans - Parent training - Insurance fluency - Program development and data analysis - Scoring and implementing assessments (VBMAPP, EFL, AFLS, Vineland, etc.) - Conflict resolution - Effective supervision Requirements - Previous RBT experience and newly employed at MeBe! - Join MeBe as an RBT (You have to be a MeBe employee to be selected for the MeBe Candidate program) - Pursuing a career as a BCBA - Enrolled in BCBA program through an online or in-person University or College or plans to do so in the next three months. Perks and Benefits: - Industry benchmarked, competitive pay based on experience and location. Pay: $23-$27/hour, depending on experience - Paid training to become a Registered Behavior Technician (RBT) through the Behavior Analyst Certification Board - Supervised indirect hours - Continuing education; MeBe’s Candidate Program for aspiring BCBAs and BCaBAs - Mentoring from lead clinical staff - Paid time off for Full Time BTs. - Medical, Vision, Dental for eligible employees - 80% Employee, 50% Dependents - Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance - Invest in your mental health with access to free mental health sessions - Protect your pet with discounted pet insurance - Secure your future with our 401k program - Unlimited employee referral bonuses - Tuition discounts available to all employees through our University Partnerships - Expansive treatment spaces in applicable locations - Company sponsored, fun events for everyone For more information, please visit our website at www.mebefamily.com http://www.mebefamily.com We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ", "summaryDescription" : "Registered Behavior Technicians Aspiring to Complete their BCBA at MeBe. Skills: BCBA preparation, Supervised fieldwork. Provide supervised fieldwork. Prepare for BCBA exam", "createdAt" : "2026-06-14T06:35:37.351", "lastUpdated" : "2026-06-15T09:46:26.223", "ingestTimestamp" : "2026-06-14T06:35:37.351", "mongoId" : "6a2c8d1474d8ee00a0978171", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 23, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Scoring assessments", "Implementing assessments", "Leadership skills", "Cultural competency", "Mentoring", "BCBA preparation", "Supervised fieldwork", "Behavior intervention plans", "Program development", "Data analysis", "Parent training", "Insurance fluency", "Conflict resolution", "Effective supervision", "Evidence-based therapies", "Autism", "Special needs", "BCBA career", "Registered Behavior Technician (RBT)", "Board Certified Behavior Analyst (BCBA)", "Board Certified Assistant Behavior Analyst (BCaBA)", "VBMAPP", "EFL", "AFLS", "Vineland" ], "skillCount" : 25, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ae74d8ee00a0983cbc", "title" : "Head of Customer Care", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Customer Care in FinTech in Cardiff, UK, adjusted for seniority and company size." }, "location" : "Cardiff, Wales, United Kingdom", "locations" : [ "Cardiff", "Wales", "United Kingdom" ], "timestamp" : "2026-06-15T11:54:45.612", "fingerprint" : "3043406d0165c2f099eb7687ef3aebd6c2024155ef97602a98e95ff52126443d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8588515002", "externalId" : "8588515002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cardiff", "state" : "Wales", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4816546,-3.1791934" } ], "locationText" : "Cardiff, Wales, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Complaints handling", "Payment operations" ], "hardSkills" : [ { "name" : "Complaints handling", "level" : "intermediate" }, { "name" : "Payment operations", "level" : "intermediate" } ], "majorSkills" : "Customer care strategy, Complaints management, Payment operations", "majorSkillsList" : [ "Customer care strategy", "Complaints management", "Payment operations" ], "coreResponsibilities" : "Build and lead a high-performing team, Champion engagement, recognition, and team development, Develop, own, and embed a best-in-class vulnerable customer, Act as the internal subject matter expert on, Provide guidance to business stakeholders, Influence product and process design, Lead end-to-end complaints handling, Ensure timely, fair, and well-evidenced resolutions, Oversee the payment operations function, Ensure customer payment queries are resolved, Ensure customer payment disputes are resolved, Ensure payment processing issues are resolved, Drive operational excellence, Leverage technology to streamline processes, Enhance the customer experience", "teamCollaboration" : "Working with senior stakeholders; Working with regulatory counterparts", "domainKnowledge" : "Regulated financial services; FCA Consumer Duty; DISP complaints-handling rules; Vulnerability guidance", "domainList" : [ "regulated-financial-services", "fca-consumer-duty", "disp-complaints-handling-rules", "vulnerability-guidance" ], "domainSpecificKnowledge" : [ "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "communicationSkills" : "Influencing stakeholders", "continuousLearning" : "Professional development; Annual Learning and Wellbeing Budget", "innovationCreativity" : "Pilot new ideas fast", "problemSolvingSkills" : "Root cause analysis; Evidence-based decisions", "outcomesObjectives" : "Deliver good outcomes for customers", "qualificationsBasic" : "Significant experience in customer operations, Expertise in complaints, Expertise in vulnerability, Expertise in payment operations, Deep understanding of FCA Consumer Duty, Deep understanding of DISP complaints-handling rules, Deep understanding of vulnerability guidance (FG21/1), Proven track record of building high-performing teams, Analytical skills, Excellent communicator, Excellent influencer", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Cardiff | \uD83C\uDFE2 3 days per week in office Customer Care/Customer Operations \uD83D\uDE80 Customer Care is a brand new team for us, and you’ll be the first hire! You’ll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations. What You’ll Be Doing \uD83D\uDDC3️ Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability. Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose. Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap. Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design. Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements. Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately. Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For \uD83D\uDD0E A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations. A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1). A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment. Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions. An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts. Interview Process \uD83E\uDD1D Stage 1: 30 minutes with a Talent Partner Stage 2: 60 minutes with the Customer Operations Director Stage 3: 60 minutes with our Lead People Partner and another Head of Stage 4: Good To Great interview with a member of our C-Suite Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Head of Customer Care at Capital on Tap. Skills: Customer care strategy, Complaints management, Payment operations. Build and lead a high-performing team. Champion engagement, recognition, and team development", "postedDate" : "2026-06-14T03:21:28.097", "createdAt" : "2026-06-14T03:21:28.097", "lastUpdated" : "2026-06-15T11:54:45.612", "ingestTimestamp" : "2026-06-14T03:21:28.097", "mongoId" : "6a2c91ae74d8ee00a0983cbc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Complaints handling", "Payment operations", "Customer care strategy", "Complaints management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69dde3f62beec4dd3d9a0bdd", "title" : "First Grade Teacher", "company" : "McCollom Elementary School", "industry" : "Education", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a First Grade Teacher in the United States, with adjustments for mid-seniority and the education industry." }, "location" : "McCollom Elementary School", "locations" : [ "McCollom Elementary School", "1201 Waddington", "67212" ], "certifications" : [ "Kansas State teaching license" ], "timestamp" : "2026-06-15T07:03:32.063", "fingerprint" : "83a4b2723981e342e949026bdd20871be8cdfbb9a5f29f6dadd2a9f7e95066f1", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa308.taleo.net/careersection/ex/jobdetail.ftl?job=96493", "externalId" : "96493", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Kansas", "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Kansas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Time management", "Interpersonal skills" ], "hardSkillsList" : [ "Verbal communication", "Written communication" ], "hardSkills" : [ { "name" : "Verbal communication", "level" : "intermediate" }, { "name" : "Written communication", "level" : "intermediate" } ], "majorSkills" : "Teaching instruction, Student learning", "majorSkillsList" : [ "Teaching instruction", "Student learning" ], "coreResponsibilities" : "Teach and facilitate learning, Maintain academic progress, Maintain discipline, Maintain records, Work with parents and students, Provide classroom education, Implement classroom education, Provide direct instruction, Facilitate student learning, Establish clear objectives, Communicate objectives, Create effective lesson plans, Collaborate with staff, Communicate with staff, Assign lessons, Correct homework, Administer assessments, Evaluate student progress, Record assessment results, Inform parents of progress, Maintain discipline in classroom, Maintain classroom conducive to learning, Maintain safe classroom, Maintain stimulating classroom, Communicate with parents/guardians, Schedule parent meetings, Discuss student progress, Discuss student problems, Work with Special Education teacher, Work with ESOL teacher, Ensure appropriate modifications, Participate in faculty meetings, Participate in professional meetings, Participate in educational conferences, Participate in teacher training workshops, Prepare classroom instructions, Promote students' success on state assessment exams, Observe policies, Enforce policies, Be directed by policies, Complete required reports, Provide supervision in common areas, Assist with additional duties", "teamCollaboration" : "Collaborate with staff; Work with Special Education teacher; Work with ESOL teacher", "domainKnowledge" : "Current teaching methods; Educational pedagogy; Federal laws regarding education; State laws regarding education; Student needs", "domainList" : [ "current-teaching-methods", "educational-pedagogy", "federal-laws-regarding-education", "state-laws-regarding-education", "student-needs" ], "domainSpecificKnowledge" : [ "Current teaching methods", "Educational pedagogy", "Federal laws regarding education", "State laws regarding education", "Student needs" ], "toolProficiency" : [ "Microsoft Outlook", "SMART boards", "IPads" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Completes all required reports", "continuousLearning" : "Attend educational conferences; Attend teacher training workshops", "specialRequirements" : "Respond rapidly in emergency situations, Limited travel", "outcomesObjectives" : "Maintain academic progress; Promote students' success on state assessment exams", "qualificationsBasic" : "Valid Kansas State teaching license, Bachelor's Degree required", "qualificationsPreferred" : "Classroom teaching experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Title: First Grade Teacher Position Function: Teaches and facilitates learning and maintains academic progress, discipline, and records for students in grades K-5. Works with parents and students to provide and implement classroom education to meet the needs of all students. Essential Performance Responsibilities: Provides direct instruction and facilitates student learning using current best practices and strategies in all courses study Establishes clear objectives for all lessons, units and projects, and communicate those objectives to students, parents, and peers as appropriate Creates effective lesson plans to guide daily instruction Collaborates and communicates with staff to meet the educational needs of students Assigns lessons and correct homework Administers assessments to evaluate student progress, record results, and inform parents of progress Maintains discipline in the classroom Maintains a classroom that is conducive to learning, safe, and stimulating Communicates with parents/guardians and schedule periodic meetings to discuss student progress and/or problems Works with Special Education or ESOL teacher to ensure appropriate modifications are being implemented in the classroom Participates in faculty and professional meetings, educational conferences and teacher training workshops Prepares classroom instructions to promote students' success on state assessment exams Observes, enforces and is directed by the policies, rules, and regulations adopted by the school district Completes all required reports as identified by building principal or school district Provides supervision in common areas to support school and district mission and goals Additional Duties: Assists with additional duties as assigned by supervisors. Equipment: This position may require the ability to use SMART boards and iPads in addition to basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with USD 259's guidelines for equipment use. Travel: Limited travel may be required Physical and Mental Demands: As outlined in on-site job analysis for Elementary Teacher Must be able to respond rapidly in emergency situations Must have organization, time management, communication, and interpersonal skills Work in school building environments Knowledge, Skills, and Abilities: Knowledge of current teaching methods and educational pedagogy Knowledge of applicable federal and state laws regarding education and students Ability to maintain a classroom of approximately 20 to 25 students Ability and patience to work interactively with students Skill in organization, time management, communication, and interpersonal skills Ability to deliver teaching instruction in accordance with improved curriculum and standards Excellent skills in verbal and written communication Ability to understand the individual needs of each student Ability to effectively use Microsoft Outlook and the student information system Displays a significant degree of professionalism and confidentiality Ability to conform to proper standards of professional dress and appearance Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them Interrelations: Contact with personnel within the district and with customers and vendors Will be working under the direct supervision of the department supervisor in order to complete day to day tasks Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service Employee Punctuality and Appearance: In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave Any deviation from assigned hours must have prior approval from the employee's supervisor or building administrator All employees are required to report to work dressed in a manner that reflects a positive image of USD 259 and is appropriate for their position Qualification Profile: Valid Kansas State teaching license in Elementary Education (K-9) or Elementary Education or (K-6) Elementary Education Unified (K-6) or Early Childhood Unified (K-3 classes only) required Classroom teaching experience preferred Bachelor's Degree required FLSA Status: Exempt", "summaryDescription" : "First Grade Teacher at McCollom Elementary School. Skills: Teaching instruction, Student learning. Teach and facilitate learning. Maintain academic progress", "createdAt" : "2026-06-14T02:04:36.371", "lastUpdated" : "2026-06-15T07:03:32.063", "ingestTimestamp" : "2026-06-14T02:04:36.371", "mongoId" : "69dde3f62beec4dd3d9a0bdd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Verbal communication", "Written communication", "Teaching instruction", "Student learning", "Time management", "Interpersonal skills", "Current teaching methods", "Educational pedagogy", "Federal laws regarding education", "State laws regarding education", "Student needs", "Kansas State teaching license", "Microsoft Outlook", "SMART boards", "IPads" ], "skillCount" : 15, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cc34474d8ee00a0a08df9", "title" : "Director of Customer Success Management", "company" : "Owner", "industry" : "Customer Experience", "salary" : { "min" : 190000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-16T01:07:42.709", "fingerprint" : "99940c58913402e0b354b841536022e662446e43dc8a74933eb425c32256eac7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/owner/f4e612eb-0df9-4374-a092-89d85e0f9ef6/application", "externalId" : "f4e612eb-0df9-4374-a092-89d85e0f9ef6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States; Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency" ], "hardSkillsList" : [ "Accountability", "Intellectual curiosity" ], "softSkillsList" : [ "Leadership", "Customer obsession" ], "hardSkills" : [ { "name" : "Accountability", "level" : "intermediate" }, { "name" : "Intellectual curiosity", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Customer obsession" } ], "majorSkills" : "Customer Success Management, Retention strategies, AI in CS, Team building", "majorSkillsList" : [ "Customer Success Management", "Retention strategies", "AI in CS", "Team building" ], "coreResponsibilities" : "Elevate retention outcomes, Drive retention improvements, Operationalize value realization, Operationalize adoption, Operationalize proactive account management, Operationalize risk mitigation, Transform CSM model, Drive proactive engagement model, Establish operating cadences, Establish resourcing, Establish org design, Establish health scoring, Establish playbooks, Build high-performing org, Recruit CSMs, Coach CSMs, Develop CSMs, Build AI-augmented workflows, Champion AI fluency, Set AI expectation, Strengthen customer journey, Partner across onboarding, Partner across support, Partner across product, Partner across sales, Deliver seamless experience, Deliver consistent experience, Turn insight into action, Serve as voice of customer, Translate feedback into insights, Shape roadmap, Shape GTM strategy", "teamCollaboration" : "Cross-functional teams; SVP of Customer Success; Sales and Marketing; Product and Engineering", "domainKnowledge" : "Restaurant tech; Online ordering; POS solutions", "domainList" : [ "restaurant-tech", "online-ordering", "pos-solutions" ], "domainSpecificKnowledge" : [ "Restaurant tech", "Online ordering", "POS solutions" ], "communicationSkills" : "Executive presentations", "innovationCreativity" : "AI-augmented workflows", "problemSolvingSkills" : "Root cause analysis; Predictive analytics", "outcomesObjectives" : "Improve customer retention; Increase customer growth; Drive customer advocacy; Achieve retention targets; Achieve expansion targets", "qualificationsBasic" : "5+ years leadership experience, Experience building proactive CSM organization, Experience driving retention, expansion, advocacy, Experience with AI-augmented workflows, Experience with health scoring, Experience with predictive analytics, Experience with customer communication, Experience with just-in-time enablement, Experience partnering with onboarding, Experience partnering with support, Experience partnering with product, Experience partnering with sales, Experience translating feedback into insights, Experience shaping roadmap, Experience shaping GTM strategy, Experience owning renewals, Experience owning expansion targets, Experience engaging executive stakeholders, Experience building KPI frameworks, Experience managing to KPI frameworks, Experience with core CS metrics, Experience with product adoption, Experience with time-to-value, Experience with revenue retention, Experience developing managers, Experience building accountable cultures, Experience transforming teams, Experience with change management", "qualificationsPreferred" : "SaaS platform familiarity, Restaurant tech familiarity, Online ordering familiarity, POS solutions familiarity", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We're at an inflection point. As Owner scales, our biggest opportunity - and risk -is ensuring our restaurant customers consistently realize meaningful value from our platform. As Director of Customer Success, you will play a vital role in ensuring our customers are ultimately successful with our product, increasing their retention and growth with Owner. We're looking for a Director to define the trajectory of the Customer Success Management function - building a proactive, lifecycle-driven CSM organization that drives retention, expansion, and customer advocacy at scale. You'll bring senior leadership experience, a builder's mindset, and a genuine passion for helping small business owners succeed. You’ll collaborate closely with the SVP of Customer Success, alongside other cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have - Own and elevate retention outcomes: Drive measurable improvements in customer retention by operationalizing value realization, adoption, proactive account management, and risk mitigation across the entire customer portfolio - Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model - focused on driving customer outcomes; establishing clear operating cadences, resourcing/org design, health scoring, and playbooks that scale with the business - Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers with a high bar for accountability, intellectual curiosity, and customer obsession - across all customer segments / products - Innovate with AI: Build AI-augmented workflows across the CS motion - from health scoring and predictive analytics to customer communication and just-in-time enablement. Champion AI fluency across the team and set the expectation that every CSM actively uses AI tools in their day-to-day work - Strengthen the end-to-end customer journey: Partner across onboarding, support, product, and sales to deliver a seamless, consistent post-sale experience - Turn customer insight into action: Serve as the voice of the customer to Product, Engineering, and Marketing - translating feedback into actionable insights that shape the roadmap and GTM strategy Who you’ll work with - SVP of Customer Success - your direct manager and strategic partner - Sales & Marketing - to align on segmentation, handoffs, and expansion strategy - Product & Engineering - to influence roadmap based on customer needs and friction points; build feedback loops powered by data synthesis and pattern recognition - Support & Launch - to reduce reactive volume and create a cohesive post-sale experience at-scale - Data, Operations & Enablement - to build the systems, reporting, and forecasting needed to run the business effectively - CSMs + CSM Managers - your team! What we’re looking for Experience & Leadership - 8–12+ years in Customer Success, Account Management, or similar customer-facing roles in SaaS or technology; SMB and Enterprise experience ideal - 3–5+ years leading high-performing CSM teams, including managers and/or senior ICs, with clear operating cadences, performance frameworks, and a culture of continuous improvement - Proven track record of improving retention and driving expansion in a recurring revenue business - Comfort operating in a high-growth, fast-moving environment where you'll be building the playbook as you go - not inheriting a fully mature operation Customer & Commercial Acumen - Deep understanding of value realization, ROI articulation, and lifecycle management - Strong instinct for identifying churn risk and building repeatable save motions - Experience owning or influencing renewals and expansion targets - Ability to engage and influence executive stakeholders at customer accounts Operational & Analytical Strength - Highly data-driven; experienced building and managing to KPI frameworks and metric trees - Deep expertise in core CS metrics: product adoption, time-to-value, revenue retention, etc. - Ability to translate data into clear actions and priorities AI Fluency - Strong AI fluency - you actively use AI tools in your work, have a clear point of view on AI's role in customer success, and can drive adoption of AI-augmented workflows across a team - Ability to develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle People Leadership - Exceptional talent builder with a history of hiring, coaching, and retaining top performers - Experience developing managers and building high-performance, accountable cultures - Proven ability to transform teams from reactive to proactive through strong change management Technical Fluency - Familiarity with SaaS platforms, restaurant tech, online ordering, or POS solutions is a plus Pay and benefits The estimated base salary range for this role is $190-210K, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.", "summaryDescription" : "Director of Customer Success Management at Owner. Skills: Customer Success Management, Retention strategies, AI in CS, Team building. Elevate retention outcomes. Drive retention improvements", "createdAt" : "2026-06-14T20:16:20.608", "lastUpdated" : "2026-06-16T01:07:42.709", "ingestTimestamp" : "2026-06-14T20:16:20.608", "mongoId" : "6a2cc34474d8ee00a0a08df9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 190000, "salaryAnnualMax" : 210000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Accountability", "Intellectual curiosity", "Leadership", "Customer obsession", "Customer Success Management", "Retention strategies", "AI in CS", "Team building", "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency", "Restaurant tech", "Online ordering", "POS solutions" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca3b474d8ee00a09ad0e3", "title" : "Customer Delivery Driver", "company" : "Carvana", "salary" : { "min" : 18.0, "max" : 20.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Austin, TX, United States", "locations" : [ "Austin", "TX", "United States" ], "certifications" : [ "Valid driver's license" ], "timestamp" : "2026-06-15T22:57:14.951", "fingerprint" : "0b8e603b08d3255b64f4fc5d354429e133b5bb3297203c245096261915e2ed03", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.carvana.com/careers/apply?gh_jid=8001462", "externalId" : "8001462", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "professionalSkills" : [ "Customer service", "Time management" ], "hardSkillsList" : [ "Driving", "Vehicle operation" ], "hardSkills" : [ { "name" : "Driving", "level" : "intermediate" }, { "name" : "Vehicle operation", "level" : "intermediate" } ], "majorSkills" : "Customer delivery, Route optimization", "majorSkillsList" : [ "Customer delivery", "Route optimization" ], "coreResponsibilities" : "Safely operate a vehicle, Deliver products to customers, Provide excellent customer service, Maintain vehicle cleanliness, Adhere to delivery schedules, Complete delivery logs", "domainKnowledge" : "Local traffic laws", "domainList" : [ "local-traffic-laws" ], "domainSpecificKnowledge" : [ "Local traffic laws" ], "toolProficiency" : [ "GPS navigation" ], "communicationSkills" : "Customer interaction", "problemSolvingSkills" : "Route planning", "specialRequirements" : "Ability to lift 50 lbs, Valid driver's license", "outcomesObjectives" : "Ensure timely deliveries; Maintain high customer satisfaction", "qualificationsBasic" : "2+ years of experience in a customer-facing role, Valid driver's license, Ability to lift 50 lbs", "qualificationsPreferred" : "Previous experience in logistics or delivery, Familiarity with GPS navigation tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U. S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $18/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $18-$20 hourly Starting Pay: $18/hr At 3 Months: $18.50/hr At 6 Months: $19/hr In your first year, you can progress from $18/hr to $20/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount! Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements. * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.”", "summaryDescription" : "Customer Delivery Driver at Carvana. Skills: Customer delivery, Route optimization. Safely operate a vehicle. Deliver products to customers", "postedDate" : "2026-06-14T20:11:17.337", "createdAt" : "2026-06-14T20:11:17.337", "lastUpdated" : "2026-06-15T22:57:14.951", "ingestTimestamp" : "2026-06-14T20:11:17.337", "mongoId" : "6a2ca3b474d8ee00a09ad0e3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 37440, "salaryAnnualMax" : 41600, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Driving", "Vehicle operation", "Customer delivery", "Route optimization", "Customer service", "Time management", "Local traffic laws", "Valid driver's license", "GPS navigation" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca64474d8ee00a09ba72a", "title" : "Customer Support Executive with German (Onboarding)", "company" : "Tide", "industry" : "FinTech", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Executive in Sofia, Bulgaria, adjusted for the FinTech industry." }, "location" : "Sofia", "locations" : [ "Sofia" ], "timestamp" : "2026-06-15T09:39:01.499", "fingerprint" : "f464c8c3d1b901eff8c3c9798d6c539c0f7375db3dfe805e1bf44179e0ae7029", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tide/jobs/7766788003", "externalId" : "7766788003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sofia", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "42.6977028,23.3217359" } ], "locationText" : "Sofia, Bulgaria", "professionalSkills" : [ "Sales skills", "Upselling" ], "hardSkillsList" : [ "Revenue generation" ], "softSkillsList" : [ "Member first mentality", "Conscientious" ], "hardSkills" : [ { "name" : "Revenue generation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Member first mentality" }, { "name" : "Conscientious" } ], "majorSkills" : "German language, Sales, Customer support", "majorSkillsList" : [ "German language", "Sales", "Customer support" ], "coreResponsibilities" : "Call potential members, Follow up with leads, Guide through onboarding, Walk through signup process, Answer questions, Highlight Tide's benefits, Convert leads to members, Build rapport with members, Identify upsell opportunities, Work with KYC team, Ensure correct documentation, Troubleshoot issues, Upsell Tide products", "teamCollaboration" : "Collaborate with marketing; Collaborate with product; Collaborate with KYC Teams", "domainKnowledge" : "Compliance; KYC; AML; FinTech", "domainList" : [ "compliance", "kyc", "aml", "fintech" ], "domainSpecificKnowledge" : [ "Compliance", "KYC", "AML", "FinTech" ], "toolProficiency" : [ "Zendesk", "Predictive dialer" ], "communicationSkills" : "Persuasion skills", "continuousLearning" : "Personal L&D budget", "problemSolvingSkills" : "Troubleshoot issues", "outcomesObjectives" : "Convert leads to members; Upsell relatable products", "qualificationsBasic" : "Native-level German proficiency, Customer service experience, Telesales experience, Target-driven, Adaptable to change, Technically-minded", "qualificationsPreferred" : "Knowledge of compliance, Knowledge of KYC, Knowledge of AML, FinTech experience, Experience with Zendesk, Experience with Predictive dialer", "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg About the team The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders. About the role As a Customer Support Executive with German (Onboarding), you will act as a key liaison between Tide and potential members, ensuring they see the value of joining a leading fintech company. Your role combines excellent customer service with strong sales skills to convert leads into full Tide members. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in! As a Customer Support Executive with German (Onboarding) you will: Call potential members that have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to follow up with them and guide them through the onboarding process Walk potential members through our signup process, answer their questions and use your persuasion skills to highlight Tide's unique benefits and convert them into full-fledged Tide Members! Build rapport with our prospective members to identify areas to upsell relatable Tide products. Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically-minded. As we grow rapidly and new products introduced to our member base, your aim is to utilize your upselling skills to offer a range of Tide Products to our prospective leads. What we are looking for Native-level proficiency in spoken and written German Previous customer service or telesales experience Focused on revenue and can up-sell to our prospective members A self-starter that is target-driven Comfortable with adapting to constant change and shifting priorities Member first mentality Self-motivated and conscientious, wanting to make a real difference to the business Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience You may also have experience of using Zendesk or similar and Predictive (or power) dialer What you’ll get in return: Salary €17,600.00 - €19,800.00 gross annual 25 days paid annual leave 3 paid days off for volunteering or L&D activities Extended maternity and paternity leave covered by the company Personal L&D budget in the amount of 1000 BGN per year Additional health & dental insurance Mental wellbeing platform Fully covered Multisports card Food vouchers Snacks, light food, drinks in the office WFH equipment allowance Flexible working from home Sabbatical Leave Tidean Ways of Working At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. #LI-BK #LI-Hybrid #LI-Remote TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.", "summaryDescription" : "Customer Support Executive with German (Onboarding) at Tide. Skills: German language, Sales, Customer support. Call potential members. Follow up with leads", "postedDate" : "2026-06-14T02:59:03.182", "createdAt" : "2026-06-14T02:59:03.182", "lastUpdated" : "2026-06-15T09:39:01.499", "ingestTimestamp" : "2026-06-14T02:59:03.182", "mongoId" : "6a2ca64474d8ee00a09ba72a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Revenue generation", "Member first mentality", "Conscientious", "German language", "Sales", "Customer support", "Sales skills", "Upselling", "Compliance", "KYC", "AML", "FinTech", "Zendesk", "Predictive dialer" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ce8a074d8ee00a0a6b55e", "title" : "Director of Customer Success", "company" : "Zello", "industry" : "Sales", "salary" : { "min" : 185000.0, "max" : 265000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Director of Customer Success in Austin, TX, with adjustments for the technology industry and company size." }, "location" : "Austin, Texas", "locations" : [ "Austin, Texas" ], "timestamp" : "2026-06-15T05:19:50.128", "fingerprint" : "4dfb794e62dc7e7bbafc1dc070642c143c5f48445966f2a1ebe137ffe9ece85b", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/zello/aa0cf326-8765-4dcd-adc5-4599fbf0e314/application", "externalId" : "aa0cf326-8765-4dcd-adc5-4599fbf0e314", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Account management", "Customer success", "Forecasting", "Renewal management", "Expansion management", "Stakeholder management", "Team leadership", "Process improvement" ], "hardSkillsList" : [ "Renewal forecasting", "Expansion forecasting", "Customer health scoring", "Risk scoring", "Account planning" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Renewal forecasting", "level" : "intermediate" }, { "name" : "Expansion forecasting", "level" : "intermediate" }, { "name" : "Customer health scoring", "level" : "intermediate" }, { "name" : "Risk scoring", "level" : "intermediate" }, { "name" : "Account planning", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Success, AI implementation, Team building, NRR growth", "majorSkillsList" : [ "Customer Success", "AI implementation", "Team building", "NRR growth" ], "coreResponsibilities" : "Own NRR number end-to-end, Lead and develop CSMs and Account Managers, Involve in largest strategic accounts, Design and implement AI-driven workflows, Partner with Sales on expansion deals, Partner with Product on feedback loops, Partner with Marketing on customer storytelling, Build customer health systems, Build forecasting systems, Run executive QBRs, Lead at-risk save plays, Establish operating cadences", "teamCollaboration" : "Partner with Sales; Partner with Product; Partner with Marketing", "domainKnowledge" : "Push-to-talk technology; Frontline worker communication; Crisis communication", "domainList" : [ "push-to-talk-technology", "frontline-worker-communication", "crisis-communication" ], "domainSpecificKnowledge" : [ "Push-to-talk technology", "Frontline worker communication", "Crisis communication" ], "communicationSkills" : "Executive QBRs; Customer storytelling", "documentationSkills" : "Account plans", "innovationCreativity" : "AI-first operating model; AI-driven workflows", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "outcomesObjectives" : "Hit FY27 NRR target; Establish renewal and expansion forecasting model; Ship AI-first operating model; Ensure strategic accounts have living account plans; Scale team from 5 to 6+; Launch customer health system", "qualificationsBasic" : "Owned multi-million dollar renewal and expansion number, Reshaped Customer Success function with AI or automation, Lead from the front on biggest accounts, Credible with VP+ enterprise stakeholders, Operate fluidly across Sales, Product, and Marketing, See customer outcomes as personal accountability, Articulate AI-native Customer Success, Austin-based or open to relocating", "qualificationsPreferred" : "AI-native CS function build experience", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions. ABOUT ZELLO Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders. And this is where you come in. We're hiring a Director of Customer Success to build an AI-native CS function that compounds NRR, turning every strategic account into a multi-year, expanding partnership. This role reports to the CRO and owns the renewal, expansion, and strategic account motion for our enterprise customer base. AFTER A SUCCESSFUL FIRST YEAR, YOU WILL - Have hit our FY27 NRR target by establishing a renewal and expansion forecasting model with under 10% variance from actuals. - Have shipped an AI-first operating model with at least three CS workflows (account planning, renewal risk scoring, QBR prep) running with AI in the loop, freeing material team capacity. - Have ensured the top 20 strategic accounts have living account plans with documented expansion pipeline, owned by named CSMs. - Have scaled the team from 5 to 6+ without quality drop — hiring, onboarding, and raising performance standards. - Have launched a customer health system that flags renewal risk 90+ days before contract end, integrated with the broader data stack. WHAT YOU'LL DO - Own the NRR number end-to-end across renewals, expansion, and at-risk save motions. - Lead and develop a team of 5–6+ CSMs and Account Managers, with active player-coach involvement in the largest strategic accounts. - Design and implement AI-driven workflows that reshape how CS operates — not just bolt AI onto existing process. - Partner closely with Sales on expansion deals, Product on feedback loops, and Marketing on customer storytelling. - Build the customer health and forecasting systems that give leadership a 90-day forward view of renewal risk. - Run executive QBRs with our largest accounts and lead at-risk save plays personally. - Establish the operating cadences (account reviews, forecast calls, save plans) that scale with the team. WHO YOU ARE - You've personally owned a multi-million-dollar renewal and expansion number and can talk forecasting, churn signals, and expansion motion with detail. - You've reshaped a Customer Success function with AI or automation — not adopted tools, but rebuilt the workflow. - You lead from the front: you're still active on the biggest accounts while raising the bar across your team. - You're credible with VP+ enterprise stakeholders and can save a renewal personally when it matters. - You operate fluidly across Sales, Product, and Marketing, reducing friction for everyone you partner with. - You see customer outcomes as personal accountability — you chase the why behind every churn, and you don't sandbag the forecast. - You can articulate what AI-native Customer Success looks like — to your team, to customers, and to the board. - You're Austin-based or open to relocating to Austin. THIS ROLE IS NOT - A pure individual contributor role — you'll be managing and developing a team. - A steward role — we're not looking for someone to operate the existing playbook; we're hiring you to rebuild it. - An exclusively renewal- or exclusively expansion-focused role — you own both. - A role where AI is treated as a buzzword — we expect concrete reshaping of how CS operates. We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company without a ping-pong table and free snacks in our break room. Join us! Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.", "summaryDescription" : "Director of Customer Success at Zello. Skills: Customer Success, AI implementation, Team building, NRR growth. Own NRR number end-to-end. Lead and develop CSMs and Account Managers", "createdAt" : "2026-06-14T03:39:59.089", "lastUpdated" : "2026-06-15T05:19:50.128", "ingestTimestamp" : "2026-06-14T03:39:59.089", "mongoId" : "6a2ce8a074d8ee00a0a6b55e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 185000, "salaryAnnualMax" : 265000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Renewal forecasting", "Expansion forecasting", "Customer health scoring", "Risk scoring", "Account planning", "Leadership", "Customer Success", "AI implementation", "Team building", "NRR growth", "Account management", "Customer success", "Forecasting", "Renewal management", "Expansion management", "Stakeholder management", "Team leadership", "Process improvement", "Push-to-talk technology", "Frontline worker communication", "Crisis communication" ], "skillCount" : 21, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 } ], "status" : 200, "message" : "first point of contact with our customer about their deliveries jobs", "metadata" : { "title" : "first point of contact with our customer about their deliveries" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 37195, "totalPages" : 744, "hasNext" : true, "hasPrevious" : false } }

Remote First Point Of Contact With Our Customer About Their Deliveries Jobs

Top Skills

Product Designer, Point of Sale

Senior Product Designer, Point of Sale

Point of Care Coordinator

Point of Care Coordinator

Team Member, Customer Contact

Point of Care Testing Coordinator

AI First Developer

Agent: Inbound Contact Customer Center

AI First Developer

AI First Developer

Join Our Talent Community

AI First Developer

Senior Consultant / Manager - Customer Contact and Ai Experts

VP of Customer Success

Join Our Global Talent Community

Join Our Global Talent Community

Manager of Customer Support

Head of Customer Success

HR Contact Center Associate with Dutch and English

Contact Center Manager

Head of First Line Controls

First Grade Teacher

Service Contracts Customer Service Team Leader (Contact Centre)

First Grade Teacher

First Grade Teacher

Head of Customer Care

HR Contact Center Associate with Italian and English

HR Contact Center Associate with Italian and English

HR Contact Center Associate with Dutch and English

Director of Digital Customer Experience & AI

Head of Customer Experience

Director of Customer Success

Registered Behavior Technicians Aspiring to Complete their BCBA

First Nations Customer Service Officer – Expression of Interest

HR Contact Center Associate with German and English

Join our Talent Community!

Director of Contact Center

HR Contact Center Associate with French and English – 12-months (fixed-term) contract

VP of Customer Success

Head of Customer Success

Contact Management Associate

Senior Software Engineer – Contact Centre Platform (CCaaS)

Global Head of Customer Success

Registered Behavior Technicians Aspiring to Complete their BCBA

Head of Customer Care

First Grade Teacher

Director of Customer Success Management

Customer Delivery Driver

Customer Support Executive with German (Onboarding)

Director of Customer Success

Related Searches

All First Point Of Contact With Our Customer About Their Deliveries Jobs by City

More Remote Jobs

Common Questions