{ "count" : 59326, "data" : [ { "id" : "6a3055e3f292fd229cf22b09", "title" : "Customer Support Lead", "company" : "Roger", "industry" : "Post-Sales", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco Office", "locations" : [ "San Francisco Office" ], "timestamp" : "2026-06-16T09:06:15.611", "fingerprint" : "eb0ef1a5735f91d8fe3da915fceee14ff01a68d830919f6feaa673c611271121", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/rogerhealthcare/bd14c847-3629-449d-a58b-20e90a97770c/application", "externalId" : "bd14c847-3629-449d-a58b-20e90a97770c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk", "professionalSkills" : [ "Process improvement", "Workflow optimization", "Data analysis" ], "hardSkillsList" : [ "SLA management", "Response time tracking", "Resolution time tracking" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Response time tracking", "level" : "intermediate" }, { "name" : "Resolution time tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support leadership, Process optimization, Self-serve infrastructure", "majorSkillsList" : [ "Customer support leadership", "Process optimization", "Self-serve infrastructure" ], "coreResponsibilities" : "Lead and grow the team, Manage customer support representatives, Own hiring, training, and onboarding, Own SLAs, Keep response times best-in-class, Keep resolution times best-in-class, Ensure team operates efficiently, Design support processes, Improve support workflows, Improve support tooling, Create automations, Analyze support query reduction opportunities, Surface trends to product team, Surface trends to customer success team, Develop self-serve layer, Develop help center, Develop documentation, Develop in-product guidance, Text customers daily, Call customers daily, Lead by example", "teamCollaboration" : "Product team; Customer success teams", "domainKnowledge" : "Home health; B2B SaaS", "domainList" : [ "home-health", "b2b-saas" ], "domainSpecificKnowledge" : [ "Home health", "B2B SaaS" ], "toolProficiency" : [ "Zendesk" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Help center development; Documentation development", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Keep service exceptionally fast; Reduce support volume; Improve the product; Build self-serve infrastructure", "qualificationsBasic" : "5+ years customer support or CX, 1-2 years leading a team, Experience at fast-growing startup", "qualificationsPreferred" : "Familiarity with healthcare, Experience building self-serve support infrastructure", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT ROGER Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started. In an industry full of legacy players and clunky software, we win on service. Clinicians love us because when they need help, we are fast, sharp, and human. That reputation is one of our biggest competitive advantages, and this role exists to protect and scale it. WHY THIS ROLE EXISTS This isn't a \"manage the queue\" position. You'll be equal parts people leader, operator, and analyst: leading the team day to day while constantly asking where the biggest opportunities are to reduce support volume, improve the product, and build self-serve infrastructure that lets clinicians solve problems on their own. This is a high-ownership role with real impact. As Roger scales, you'll have the opportunity to grow the team and grow into a broader customer experience leadership role. WHAT YOU'LL DO - Lead and grow the team. Manage, coach, and develop a team of customer support representatives. Own hiring, training, and onboarding as the team scales. - Keep service exceptionally fast. Own SLAs and keep response and resolution times best-in-class. Ensure the team operates as efficiently as possible without sacrificing quality. - Build the support engine. Design and continuously improve processes, workflows, and tooling in Zendesk. Create automations that remove repetitive work and speed up resolution. - Turn support into insight. Constantly analyze where the biggest opportunities are to reduce support queries, surfacing trends to the product and customer success teams to drive fixes at the root. - Build self-serve infrastructure. Develop a robust self-serve layer (help center, documentation, in-product guidance) so clinicians can solve more on their own. - Stay close to clinicians. Be comfortable texting and calling customers daily. Lead by example on what great, human support looks like. WHAT WE'RE LOOKING FOR - 5+ years in customer support or customer experience at a B2B SaaS company, with at least 1-2 years leading a team. - Experience at a fast-growing startup, ideally seed to Series B. - Highly analytical. You set up processes, track everything, and let the numbers guide where you focus. - Deep familiarity with Zendesk and a genuine excitement for building automations. - Exceptional written and verbal communication. You're comfortable on the phone, over text, and in writing every day. - A bias toward getting ahead of problems rather than just clearing the queue. - High ownership mentality and comfort operating in ambiguity. NICE TO HAVE - Familiarity with healthcare or home health. - Experience building self-serve support infrastructure from the ground up. 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Manage customer support representatives", "createdAt" : "2026-06-16T00:31:52.351", "lastUpdated" : "2026-06-16T09:06:15.611", "ingestTimestamp" : "2026-06-16T00:31:52.351", "mongoId" : "6a3055e3f292fd229cf22b09", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "SLA management", "Response time tracking", "Resolution time tracking", "Leadership", "Customer support leadership", "Process optimization", "Self-serve infrastructure", "Process improvement", "Workflow optimization", "Data analysis", "Home health", "B2B SaaS", "Zendesk" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 1152.3461, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a1a678758b93c861e83bc1d", "title" : "Internal Education Lead", "company" : "Genesis", "industry" : "Education", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "UAH", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an Internal Education Lead in Kyiv, Ukraine, adjusted for lead seniority and the education industry." }, "location" : "Kyiv, UA", "locations" : [ "Kyiv", "UA" ], "timestamp" : "2026-06-15T05:11:24.658", "fingerprint" : "f525d3e4d6ad1f3d570499d114f4b7e2d692f93afb7cf209696196161388c919", "source" : "breezyhr", "language" : "uk", "applyUrl" : "https://gen-tech.breezy.hr/p/d1bc042ff933-internal-education-lead", "externalId" : "d1bc042ff933", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kyiv", "country" : "Ukraine", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.4500336,30.5241361" } ], "locationText" : "Kyiv, Ukraine", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Talent management, Employee relations, HR processes, Organizational development", "majorSkillsList" : [ "Talent management", "Employee relations", "HR processes", "Organizational development" ], "coreResponsibilities" : "Lead corporate training, Define training strategy, Scale educational ecosystem", "remoteFriendly" : false, "rawDescription" : "Привіт! 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Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses What you’ll do Deliver person‑centred, psychologically informed support, helping customers build independence and progress towards their LIFE (Living Independently and Feeling Enabled) goal. Lead reviews and develop LIFE support plans, ensuring outcomes, risks and strengths are clearly identified and reviewed regularly Coordinate and guide Support Workers and volunteers, providing day‑to‑day advice, inductions and oversight to ensure high‑quality support delivery Take a lead role in multi‑agency working, including safeguarding, MARAC, MAPPA and other professional forums to promote customer safety and wellbeing Apply agreed screening, referral and allocation processes, making informed decisions about eligibility and support provision Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Strong communication and collaborative skills The practical bits Monday to Friday 9am to 5pm, managing own diary. Primarily office & community based around Bentinck Road and the NE4 area. Flexibility for occasional days to work from other office locations or home. You need an Enhanced with barring list (we pay) Find out more Click APPLY NOW to see our   Support Coordinator Job Description , (what we call the role internally!) find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Newcastle upon Tyne (Bentinck Road)", "summaryDescription" : "Lead Support Worker at Home. Skills: Support delivery, Plan development, Multi-agency working. 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Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits Working on a rota 30 hours per week over 7 days (10am – 6pm), working every other weekend You need an Enhanced with barring list (we pay for it) A valid driving licence and a vehicle insured for business use, we’ll pay for any business mileage Find out more Click APPLY NOW to see our   Support Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk Hexham (Hallgate) Hallgate", "summaryDescription" : "Lead Support Worker at Home Group. Skills: Person-centred support, Safeguarding, Independence building. Lead support planning. 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[pro rata], Earn £13.21 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140 Temporary (6 months contract), Part time (20 hpw), Hexham We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits Working 20 hours per week, Monday (9:30am – 6:30pm) and Wednesday (8am – 8pm) Supporting customers with complex mental health, dual diagnosis and learning difficulties You need an Enhanced with barring list (we pay for it) A valid driving licence and a vehicle insured for business use, we’ll pay for any business mileage Find out more Click APPLY NOW to see our   Support Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk Hexham (Hallgate) Hallgate", "summaryDescription" : "Lead Support Worker at Home Group. Skills: Support planning, Caseload management, Customer support. Lead support planning. 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Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job, it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits Service based role Working Monday to Friday from 9:00 am to 5:00 pm You need an Enhanced DBS with barring list, and we pay for that. What’s in it for you? 34 days leave, rising to 39 (this includes bank holidays and a “me day”) Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more Click APPLY NOW to see our   Support Coordinator Job Description , find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Central Supported Portfolio 702 St Albans (Cairns Close) Cairns Close", "summaryDescription" : "Lead Support Worker at Home Group. Skills: Support planning, Caseload management, Customer support. Lead support planning. Coordinate Support Workers", "createdAt" : "2026-06-14T18:48:04.642", "lastUpdated" : "2026-06-16T06:21:22.914", "ingestTimestamp" : "2026-06-14T18:48:04.642", "mongoId" : "6960822f0937eae70e9c7fef", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Budgeting", "Cooking", "Support planning", "Caseload management", "Customer support", "Supported housing", "Enhanced DBS" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 987.9815, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2ec09074d8ee00a0e9f317", "title" : "Support Lead", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 31000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Support position in Jackson, United States, adjusted for the retail industry and part-time employment." }, "location" : "Jackson MS, 39211", "locations" : [ "Jackson MS, 39211", "United States of America" ], "timestamp" : "2026-06-16T00:08:44.290", "fingerprint" : "0ae442191b1817acda2b54f449e674f802cf68438606643ce202507b41668ed3", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Jackson-MS-39211/Support-Lead-PT-6311-Jackson--MS_JR88653", "externalId" : "JR88653", "industryFunction" : { }, "locationPoint" : "37.82508,-84.87079", "structuredLocations" : [ { "city" : "Jackson", "state" : "Mississippi", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.2998686,-90.1830408" } ], "locationText" : "Jackson, Mississippi, United States", "employmentType" : "PART_TIME", "minimumEducation" : "High School", "experienceMinYears" : 1, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Customer service", "Sales techniques", "Merchandising" ], "hardSkillsList" : [ "Cash handling", "Inventory control" ], "hardSkills" : [ { "name" : "Cash handling", "level" : "intermediate" }, { "name" : "Inventory control", "level" : "intermediate" } ], "majorSkills" : "Sales, Customer service, Team leadership", "majorSkillsList" : [ "Sales", "Customer service", "Team leadership" ], "coreResponsibilities" : "Assist customers with product selection, Process sales transactions accurately, Maintain store appearance and organization, Manage inventory levels, Train and supervise sales associates, Achieve sales targets, Open and close store", "teamCollaboration" : "Sales associates; Store management", "domainKnowledge" : "Retail operations; Product knowledge", "domainList" : [ "retail-operations", "product-knowledge" ], "domainSpecificKnowledge" : [ "Retail operations", "Product knowledge" ], "toolProficiency" : [ "POS systems" ], "communicationSkills" : "Customer interaction", "problemSolvingSkills" : "Customer issue resolution", "outcomesObjectives" : "Meet or exceed sales goals; Ensure high customer satisfaction", "qualificationsBasic" : "High School diploma or equivalent, 1+ year of retail experience, Basic math skills", "qualificationsPreferred" : "Previous supervisory experience, Experience with inventory management systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. * Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor * Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. * Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. * Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent * College experience preferred * Minimum 1 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Support Lead at Five Below. Skills: Sales, Customer service, Team leadership. Assist customers with product selection. Process sales transactions accurately", "postedDate" : "2026-06-13T22:08:46.235", "createdAt" : "2026-06-14T22:08:46.219", "lastUpdated" : "2026-06-16T00:08:44.290", "ingestTimestamp" : "2026-06-14T22:08:46.219", "mongoId" : "6a2ec09074d8ee00a0e9f317", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Jackson-MS-39211/Support-Lead-PT-6311-Jackson--MS_JR88653", "salaryAnnualMin" : 31000, "salaryAnnualMax" : 45000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Cash handling", "Inventory control", "Sales", "Customer service", "Team leadership", "Sales techniques", "Merchandising", "Retail operations", "Product knowledge", "POS systems" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 965.66077, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "69e1e3852beec4dd3d1d0f06", "title" : "Lead Support Worker", "company" : "Home Group", "industry" : "Healthcare", "salary" : { "min" : 27500.0, "max" : 28300.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cornwall-St Austell-St Austell (Eastbourne Road)", "locations" : [ "Cornwall-St Austell-St Austell (Eastbourne Road)", "22.Apr.26, 11:59:00 PM", "246289, 246289, true" ], "certifications" : [ "Enhanced with barring list" ], "timestamp" : "2026-06-15T09:31:35.496", "fingerprint" : "c0f6d7580644b5635048ab504a608d4291b70382ce8bc960a124ab2d964e2118", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=246289", "externalId" : "246289", "industryFunction" : { }, "structuredLocations" : [ { "city" : "St Austell", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.3381400,-4.7941840" } ], "locationText" : "St Austell, United Kingdom", "employmentType" : "FULL_TIME", "minimumEducation" : "Diploma in Care or equivalent", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Budgeting", "Cooking", "Attending appointments" ], "hardSkills" : [ { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Cooking", "level" : "intermediate" }, { "name" : "Attending appointments", "level" : "intermediate" } ], "majorSkills" : "Support planning, Caseload management, Customer support", "majorSkillsList" : [ "Support planning", "Caseload management", "Customer support" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Multi-agency teams", "domainKnowledge" : "Care Act; Mental Health Act", "domainList" : [ "care-act", "mental-health-act" ], "domainSpecificKnowledge" : [ "Care Act", "Mental Health Act" ], "continuousLearning" : "Learning and development offer", "qualificationsBasic" : "Level 3 Diploma in Care, Experience assessing referrals, Coordinating support experience", "qualificationsPreferred" : "Supported housing experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Lead Support Worker Salary £27,500 to £28,300 per annum depending on skills and experience pro rata plus 34 days leave (rising to 39) and health cash plan worth over £1140 2 x Permanent, full time positions (37.5 hpw), 1 x Permanent, part time position (30 hpw) St Austell, Cornwall We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. Personal care is not required in this role. What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Customers will be those where social care has a statutory duty to support under the Care Act or the Mental Health Act. Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits 2 week rolling rota, working 5 days, Monday to Sunday. Early shift and late shift. You need an Enhanced with barring list (we pay for it) What’s in it for you? 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too! Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream Find out more Click APPLY NOW to see our   Support Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk South West Supported Portfolio 4 St Austell (Eastbourne Road)", "summaryDescription" : "Lead Support Worker at Home Group. Skills: Support planning, Caseload management, Customer support. Lead support planning. 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guidelines adherence", "Federal guidelines adherence", "Paraprofessional support", "Paraprofessional direction" ], "hardSkills" : [ { "name" : "Academic instruction", "level" : "intermediate" }, { "name" : "Behavioral instruction", "level" : "intermediate" }, { "name" : "Social skills instruction", "level" : "intermediate" }, { "name" : "Self-care skills instruction", "level" : "intermediate" }, { "name" : "Functional communication skills", "level" : "intermediate" }, { "name" : "Visual structure implementation", "level" : "intermediate" }, { "name" : "Behavioral skills development", "level" : "intermediate" }, { "name" : "Grade-level curriculum access", "level" : "intermediate" }, { "name" : "Lesson plan preparation", "level" : "intermediate" }, { "name" : "Behavioral strategy execution", "level" : "intermediate" }, { "name" : "Physical restraint intervention", "level" : "intermediate" }, { "name" : "Social emotional education", "level" : "intermediate" }, { "name" : "Personal care", "level" : "intermediate" }, { "name" : "Toileting", "level" : "intermediate" }, { "name" : "Feeding", "level" : "intermediate" }, { "name" : "General education collaboration", "level" : "intermediate" }, { "name" : "Prerequisite skill knowledge", "level" : "intermediate" }, { "name" : "TEKS compliance", "level" : "intermediate" }, { "name" : "Confidentiality", "level" : "intermediate" }, { "name" : "Annual goals/objectives development", "level" : "intermediate" }, { "name" : "ARD meeting participation", "level" : "intermediate" }, { "name" : "District guidelines adherence", "level" : "intermediate" }, { "name" : "State guidelines adherence", "level" : "intermediate" }, { "name" : "Federal guidelines adherence", "level" : "intermediate" }, { "name" : "Paraprofessional support", "level" : "intermediate" }, { "name" : "Paraprofessional direction", "level" : "intermediate" } ], "majorSkills" : "Special Education Instruction, IEP Implementation, Behavioral Intervention, Curriculum Modification", "majorSkillsList" : [ "Special Education Instruction", "IEP Implementation", "Behavioral Intervention", "Curriculum Modification" ], "coreResponsibilities" : "Provide instruction to students with varying disabilities, Develop skills and knowledge for grade-level curriculum access, Use accommodations and/or modifications, Prepare lesson plans, Organize sequential and meaningful materials, Gear instruction to student needs, IEP goals, and, Align instruction with general education curriculum, Execute behavioral strategies as indicated in ARD documents, Intervene using behavior intervention strategies, Utilize data collection tools, Use assessment results to document student programs, Maintain accurate records, Monitor and adjust instructional plans, Monitor and adjust behavioral plans, Monitor and adjust social emotional educational plans, Use appropriate adaptive equipment, Use assistive technology, Facilitate learning with adaptive equipment, Facilitate communication with adaptive equipment, Facilitate mobility with adaptive equipment, Facilitate positioning with adaptive equipment, Fully implement students' IEPs, Implement behavioral intervention plans, Implement social skills plans, Implement accommodations of materials, Implement modifications of materials, Implement accommodations of curriculum, Implement modifications of curriculum, Provide for basic needs of students, Assist with personal care, Assist with toileting, Assist with feeding, Collaborate with general education teachers, Ensure full IEP implementation, Maintain updated knowledge of prerequisite skills, Maintain knowledge of assigned grade-level content, Maintain knowledge of Texas Essential Knowledge and Skills, Maintain confidentiality with regards to students, Work collaboratively with parents, Work collaboratively with students, Work collaboratively with school community personnel, Develop an individual education program (IEP), Develop present levels of academic achievement and functional, Develop Annual Goals/Objectives, Arrange draft ARD documents, Prepare draft ARD documents, Participate in students' Full Individual Evaluation (FIE), Provide progress reports to parents, Participate in required ARD meetings, Follow all district guidelines, Follow all state guidelines, Follow all federal guidelines, Conduct tasks related to SHARS, Maintain tasks related to SHARS, Document provision of services, Participate in professional development activities, Provide support to paraprofessionals, Provide direction to paraprofessionals", "teamCollaboration" : "General education teachers; Parents; Students; School community personnel; Related service providers", "domainKnowledge" : "Students with disabilities; Special education services; Academic instruction; Behavioral intervention; Communication skills; Least restrictive environment; IEP goals; ARD documents; Full Individual Evaluation (FIE)", "domainList" : [ "students-with-disabilities", "special-education-services", "academic-instruction", "behavioral-intervention", "communication-skills", "least-restrictive-environment", "iep-goals", "ard-documents", "full-individual-evaluation-fie" ], "domainSpecificKnowledge" : [ "Students with disabilities", "Special education services", "Academic instruction", "Behavioral intervention", "Communication skills", "Least restrictive environment", "IEP goals", "ARD documents", "Full Individual Evaluation (FIE)" ], "toolProficiency" : [ "Adaptive equipment", "Assistive technology" ], "communicationSkills" : "Oral communication; Written communication", "documentationSkills" : "Record maintenance; Progress reports; ARD documents; SHARS documentation", "continuousLearning" : "Professional development activities", "problemSolvingSkills" : "Behavioral intervention strategies; Instructional planning; Data analysis", "specialRequirements" : "Occasional walking, Standing, Sitting, Bending, Stooping, Kneeling, Crouching, Crawling, Lifting/carrying work related items weighing less than 40 pounds, Use hands to finger, handle, or feel objects, tools, Reach with hands, Talk or hear, Close vision, Color vision, Ability to adjust focus, Attendance at conferences, Attendance at professional development, Normal safety precautions, Prolonged or irregular hours, Maintain emotional control under stress, Work outside up to 25%, Exposure to elements, Exposure to inclement weather, Lifting and positioning students, Hands-on intervention strategies, Approved physical restraint strategies, Intervention with student behavior, Exposure to bodily fluids, Exposure to frequent childhood, pre-teen and teen illnesses", "qualificationsBasic" : "Bachelor's degree, Valid Teaching Certification Issued by Texas Education Agency, Valid Special Education Certification EC-12, Special Education Specialist Certification EC-12, Ability to plan and implement lessons, Ability to establish and maintain communication skills, Demonstrated knowledge of appropriate technology equipment and software programs, Proven ability to apply knowledge of current research and theory to instructional programs", "qualificationsPreferred" : "De-Escalation/Restraint Certification (CPI) preferred or required to obtain once hired", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Overview The Teacher Special Education ABC Elementary will provide instruction in academic, behavior, social and self-care skills to students with disabilities using a variety of teaching techniques, materials and equipment. Academic, Behavior and Communication (ABC) services are designed to provide intensive educational services for students that require a highly structured environment. Students with ABC services typically demonstrate significant repetitive stereotypical or challenging behaviors, little to no functional communication skills, high need for visual/physical structure, and the need for \"ready to learn\" behavioral skills. Position Description Essential Duties and Responsibilities Service Delivery/Instruction Provide instruction to students with varying disabilities in the development of skills and knowledge that enables him or her to access the grade-level curriculum using accommodations and/or modifications in the least restrictive environment Prepare lesson plans and organize materials that are sequential and meaningful to instruction and geared to the student's assessed needs, IEP goals and objectives, functioning level, and aligned with the general education curriculum Execute behavioral strategies as indicated in students' ARD documents (e.g. reinforcements, consequences, contingencies, etc.). Intervene using a continuum of behavior intervention strategies, up to and including approved physical restraint when students are in danger of harming themselves or others Utilize data collection tools and assessment results to document ongoing student program maintain and retain accurate records, and monitor and adjust instructional, behavioral, and social emotional educational plans Use appropriate adaptive equipment and assistive technology as recommended by related service providers/ARD to facilitate learning, communication, mobility, and positioning Fully implement students' IEPS, including behavioral intervention plans, social skills, and accommodations/modification of materials/ and or curriculum Provide for basic needs of students' who, because of their disability are not able to care for themselves regarding personal care, including but not limited to toileting and feeding Collaborate with general education teachers to ensure full implementation of students' IEPs, including behavioral intervention plans, social skills, and accommodations/modification of materials and/or curriculum Maintain updated knowledge and understanding of prerequisite skills to students' assigned grade-level(s) content, Texas Essential Knowledge and Skills (TEKS) Compliance Maintain confidentiality with regards to student with disabilities as required by law Work collaboratively with parents, students, and school community personnel to develop an individual education program (IEP) for assigned students Develop present levels of academic achievement and functional performance (PLAAFP) and Annual Goals/Objectives based on documentation of performance to present during Annual, Review, and Dismissal (ARD) meetings Arrange and prepare draft ARD documents, participate in students' Full Individual Evaluation (FIE), provide progress reports to parents, and participated in required ARD meetings Follow all district, state, and federal guidelines related to serving students with disabilities Conduct and maintain tasks related to the School Health and Related Services Program (SHARS), including documentation of the provision of services Program Support Participate in appropriate professional development activities, as required or assigned by campus, district, or special education department Provide support and direction to paraprofessionals regarding the implementation of students' IEPs and needs Supervisory Responsibilities None Qualification Requirements To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. Bachelor's degree Valid Teaching Certification Issued by Texas Education Agency appropriate to subject and grade level of assignment or demonstrate competency through the state's Texas Content Competency Worksheet (TCCW) or has received statement of eligibility Valid Special Education Certification EC-12, or Special Education Specialist Certification EC-12 De-Escalation/Restraint Certification (CPI) preferred or required to obtain once hired (district-provided training) Ability to plan and implement lessons based on needs and abilities of students Ability to establish and maintain effective relationships with students, peers and parents Excellent communication skills, both oral and written Demonstrated knowledge of appropriate technology equipment and software programs Proven ability to apply knowledge of current research and theory to instructional programs Physical Requirements/Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms. The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress. Additional Information Work is performed in classrooms, community settings, offices, work stations and meeting rooms. The employee will be required to work outside up to 25% of the time and will be exposed to the elements and inclement weather. This position requires lifting and positioning students, controlling certain behavior through hands-on intervention strategies and approved physical restraint strategies. Teachers are expected to intervene with students' behavior, which can include aggression, self-injurious behaviors, disruptive behaviors, and self-stimulatory behaviors. The potential exists for exposure to bodily fluids and frequent childhood, pre-teen and teen illnesses. TEXAS", "summaryDescription" : "Teacher Special Education In-Class Support /Co-Teach. Skills: Special Education Instruction, IEP Implementation, Behavioral Intervention, Curriculum Modification. Provide instruction to students with varying disabilities. Develop skills and knowledge for grade-level curriculum access", "createdAt" : "2026-06-14T21:16:12.899", "lastUpdated" : "2026-06-16T01:08:15.257", "ingestTimestamp" : "2026-06-14T21:16:12.899", "mongoId" : "69ce5e5f9bc74574cb67a594", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Academic instruction", "Behavioral instruction", "Social skills instruction", "Self-care skills instruction", "Functional communication skills", "Visual structure implementation", "Behavioral skills development", "Grade-level curriculum access", "Lesson plan preparation", "Behavioral strategy execution", "Physical restraint intervention", "Social emotional education", "Personal care", "Toileting", "Feeding", "General education collaboration", "Prerequisite skill knowledge", "TEKS compliance", "Confidentiality", "Annual goals/objectives development", "ARD meeting 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"education", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 950.90186, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6960822f0937eae70e9c7fc7", "title" : "Lead Support Worker", "company" : "Home Group", "industry" : "Real Estate", "salary" : { "min" : 25838.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cleveland-Redcar", "locations" : [ "Cleveland-Redcar", "11.Jan.26, 11:59:00 PM", "244150, 244150, true" ], "certifications" : [ "Level 3 Diploma in Care" ], "timestamp" : "2026-06-15T03:35:20.676", "fingerprint" : "62bf5cbe76112b1d2830d56c7044b6313b498e4df38f5892c4964775505aecbd", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=244150", "externalId" : "244150", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cleveland", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "54.5956707,-1.2072472" } ], "locationText" : "Cleveland, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Support planning", "Caseload management" ], "hardSkills" : [ { "name" : "Support planning", "level" : "intermediate" }, { "name" : "Caseload management", "level" : "intermediate" } ], "majorSkills" : "Customer support, Support planning, Caseload management", "majorSkillsList" : [ "Customer support", "Support planning", "Caseload management" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Multi-agency teams", "domainKnowledge" : "Supported housing", "domainList" : [ "supported-housing" ], "domainSpecificKnowledge" : [ "Supported housing" ], "documentationSkills" : "Completing documentation", "continuousLearning" : "Great training", "specialRequirements" : "Enhanced with barring list, Business mileage reimbursement", "outcomesObjectives" : "Help people live independently", "qualificationsBasic" : "Experience assessing referrals, Experience coordinating support, Ability to work under initiative, Ability to remain calm under pressure, Resilient approach, Valid driving licence, Vehicle insured for business use", "qualificationsPreferred" : "Passion and experience supporting others, Experience in supported housing setting, Level 3 Diploma in Care or equivalent, Willing to work towards Level 3 Diploma", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Lead Support Worker Salary £25,838 (£13.21 per hour) plus 34 days leave (rising to 39) and health cash plan worth over £1140 Permanent, Full time role (37.5 hpw) on a rota basis across 7 days a week. Redcar We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What’s in it for you? 34 days leave, rising to 39 (including bank hols and a “me day” to use for whatever you fancy), Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Be passionate about making a change to our customers lives Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits Delivering support to our customers in their own homes and the community as well as time in the office completing documentation for your role Working on a rota basis with your colleagues to provide support 7 days a week which will be shared out equally. Working in a mixture of our customers’ homes, community and out office base in Redcar. You need an Enhanced with barring list (we pay for it) A valid driving licence and a vehicle insured for business use (we’ll pay for any business mileage ) Find out more Click APPLY NOW to see our   Support Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk ", "summaryDescription" : "Lead Support Worker at Home Group. Skills: Customer support, Support planning, Caseload management. Lead support planning. Coordinate Support Workers", "createdAt" : "2026-06-14T02:40:37.312", "lastUpdated" : "2026-06-15T03:35:20.676", "ingestTimestamp" : "2026-06-14T02:40:37.312", "mongoId" : "6960822f0937eae70e9c7fc7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Support planning", "Caseload management", "Customer support", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Supported housing", "Level 3 Diploma in Care" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 940.6814, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e5f9bc74574cb67a56f", "title" : "High School: Teacher Special Education In-Class Support/Co-Teach 2026-2027", "industry" : "Education", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Mid-level Special Education Teacher in Texas, United States, adjusted for the education industry and full-time onsite employment." }, "location" : "TEXAS", "locations" : [ "TEXAS" ], "certifications" : [ "EC-12 Special Education certification", "Valid Driver's license", "CDL Certification" ], "timestamp" : "2026-06-16T03:35:39.197", "fingerprint" : "e2d0fda42203a8947bd56f4e407578433c9ecab17474426b4af9dbb678eac479", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa210.taleo.net/careersection/ex/jobdetail.ftl?job=186396", "externalId" : "186396", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Texas", "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Texas, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Instructional planning", "Data collection", "Record maintenance", "Case management", "Coaching duties" ], "hardSkillsList" : [ "Special education instruction", "Behavioral intervention", "Social skills development", "Self-care skills", "Academic curriculum", "IEP implementation", "Lesson plan preparation", "Assessment results utilization", "Adaptive equipment use", "Assistive technology use", "Personal care provision", "TEKS compliance", "Progress reporting", "ARD document preparation", "Professional development participation", "Paraprofessional support", "UIL rules adherence", "Athletic program support" ], "hardSkills" : [ { "name" : "Special education instruction", "level" : "intermediate" }, { "name" : "Behavioral intervention", "level" : "intermediate" }, { "name" : "Social skills development", "level" : "intermediate" }, { "name" : "Self-care skills", "level" : "intermediate" }, { "name" : "Academic curriculum", "level" : "intermediate" }, { "name" : "IEP implementation", "level" : "intermediate" }, { "name" : "Lesson plan preparation", "level" : "intermediate" }, { "name" : "Assessment results utilization", "level" : "intermediate" }, { "name" : "Adaptive equipment use", "level" : "intermediate" }, { "name" : "Assistive technology use", "level" : "intermediate" }, { "name" : "Personal care provision", "level" : "intermediate" }, { "name" : "TEKS compliance", "level" : "intermediate" }, { "name" : "Progress reporting", "level" : "intermediate" }, { "name" : "ARD document preparation", "level" : "intermediate" }, { "name" : "Professional development participation", "level" : "intermediate" }, { "name" : "Paraprofessional support", "level" : "intermediate" }, { "name" : "UIL rules adherence", "level" : "intermediate" }, { "name" : "Athletic program support", "level" : "intermediate" } ], "majorSkills" : "Special Education, In-Class Support, Co-Teaching, IEP Development", "majorSkillsList" : [ "Special Education", "In-Class Support", "Co-Teaching", "IEP Development" ], "coreResponsibilities" : "Provide instruction to students with disabilities, Access grade-level curriculum, Prepare lesson plans, Organize instructional materials, Maintain knowledge of disability awareness, Plan and implement specially designed instruction, Provide instruction and assessments, Utilize data collection tools, Monitor and adjust educational plans, Use adaptive equipment, Use assistive technology, Fully implement students' IEPS, Provide for basic needs of students, Collaborate with general education teachers, Maintain updated knowledge of content, Maintain confidentiality of student information, Work collaboratively with parents and students, Develop individual education program (IEP), Develop present levels of academic achievement, Develop functional performance goals, Develop Annual Goals/Objectives, Arrange and prepare draft ARD documents, Participate in students' Full Individual Evaluation, Provide progress reports to parents, Participate in required ARD meetings, Serve as Special Education Case Manager, Follow district, state, and federal guidelines, Conduct and maintain SHARS tasks, Participate in professional development, Provide support to paraprofessionals, Participate in Professional Learning Communities, Perform coaching duties as assigned, Assist Athletic Department with budget, Assist Athletic Department with schedules, Assist Athletic Department with facility care", "teamCollaboration" : "Collaborate with general education teachers; Work collaboratively with parents; Work collaboratively with students; Work collaboratively with school community personnel; Participate in Professional Learning Communities; Collaborate with Athletic Department", "domainKnowledge" : "Special Education Law; UIL rules and regulations", "domainList" : [ "special-education-law", "uil-rules-and-regulations" ], "domainSpecificKnowledge" : [ "Special Education Law", "UIL rules and regulations" ], "documentationSkills" : "Maintain accurate records; Document provision of services; Develop PLAAFP; Develop Annual Goals/Objectives; ARD documents; Progress reports", "continuousLearning" : "Participate in professional development", "specialRequirements" : "Lifting and positioning students, Hands-on intervention strategies, Physical restraint strategies, Intervene with student behavior, Exposure to bodily fluids, Exposure to childhood illnesses, Work outside up to 25%, Work prolonged or irregular hours, Maintain emotional control under stress", "qualificationsBasic" : "Bachelor's degree, EC-12 Special Education certification, Valid Driver's license", "qualificationsPreferred" : "CDL Certification preferred if coaching, Coaching experience preferred if coaching", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Overview The Teacher SPED HS Co-Teach/IC Support will provide instruction in academic, behavior, social and self-care skills to students with disabilities using a variety of teaching techniques, materials and equipment. In-Class Support/Co-teach services are designed for students with varying disabilities receiving instruction in the general education setting. Any teacher who will coach a UIL sport will also provide athletic services related to that athletic sport and the athletic program. Position Description Essential Duties and Responsibilities Service Delivery/Instruction Provide instruction to students with varying disabilities in the development of skills and knowledge that enables him or her to access the grade-level curriculum using accommodations and/or modifications in the least restrictive environment Prepare lesson plans and organize materials that are sequential and meaningful to instruction and geared to the students' assessed needs, IEP goals and objectives, functioning level, and aligned with the general education curriculum Maintain knowledge of disability awareness in order to plan and implement appropriate specially designed instruction to enable students full access to the general education curriculum Plan, develop, and provide instruction and assessments to students with Co-Teach and In-Class Support special education services Utilize data collection tools and assessment results to document ongoing student program, maintain and retain accurate records, and monitor and adjust instructional, behavioral, and social emotional educational plans Use appropriate adaptive equipment and assistive technology as recommended by related service providers/ARD to facilitate learning, communication, mobility, and positioning Fully implement students' IEPS, including behavioral intervention plans, social skills, and accommodations/modification of materials/ and or curriculum Provide for basic needs of students who, because of their disability are not able to care for themselves regarding personal care, including but not limited to toileting and feeding Collaborate with general education teachers to ensure full implementation of students' IEPs, including behavioral intervention plans, social skills, and accommodations/modification of materials and/or curriculum Maintain updated knowledge and understanding of assigned grade-level(s) content, Texas Essential Knowledge and Skills (TEKS) Compliance Maintain confidentiality with regards to student with disabilities as required by law Work collaboratively with parents, students, and school community personnel to develop an individual education program (IEP) for assigned students Develop present levels of academic achievement and functional performance (PLAAFP) and Annual Goals/Objectives based on documentation of performance to present during Annual, Review, and Dismissal (ARD) meetings Arrange and prepare draft ARD documents, participate in students' Full Individual Evaluation (FIE), provide progress reports to parents, and participated in required ARD meetings Serve as a Special Education Case Manager for assigned students served with special education services Follow all district, state, and federal guidelines related to serving students with disabilities Conduct and maintain tasks related to the School Health and Related Services Program (SHARS), including documentation of the provision of services Program Support Participate in appropriate professional development activities, as required or assigned by campus, district, or special education department Provide support and direction to paraprofessionals regarding the implementation of students' IEPs and needs Participate in Professional Learning Communities (PLCs) and other collaborative meetings to review, evaluate, and plan for the needs of students served with special education services If the position is tied to coaching a UIL sport, the following essential duties and responsibilities are applicable to coaching: Perform coaching duties as assigned as well as other duties required for the smooth, efficient operation of a successful athletic program Possess knowledge and adhere to UIL rules and regulations Assist the Athletic Department with budget, schedules, care/use of facilities Communicate with the Athletic Department on a regular basis Supervisory Responsibilities None Qualification Requirements To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. Bachelor's degree in Education or related field Valid Teaching Certification Issued by Texas Education Agency appropriate to subject and grade level of assignment or demonstrate competency through the state's Texas Content Competency Worksheet (TCCW) or has received statement of eligibility Valid Special Education Certification EC-12, or Special Education Specialist Certification EC-12 Valid Driver's license with CDL Certification preferred if coaching a UIL sport Coaching experience preferred if coaching a UIL sport Physical Requirements/Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms. The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress. Additional Information The employee will be required to work outside up to 25% of the time and will be exposed to the elements and inclement weather. This position requires lifting and positioning students, controlling certain behaviors through hands-on intervention strategies and approved physical restraint strategies. Teachers are expected to intervene with students' behavior, which can include aggression, self-injurious behaviors, disruptive behaviors, and self-stimulatory behaviors. The potential exists for exposure to bodily fluids and frequent childhood preteen and teen illnesses. This position is funded by grant funds. This position may be discontinued if grant funds are no longer available. TEXAS", "summaryDescription" : "High School: Teacher Special Education In-Class Support/Co-Teach 2026-2027. Skills: Special Education, In-Class Support, Co-Teaching, IEP Development. Provide instruction to students with disabilities. Access grade-level curriculum", "createdAt" : "2026-06-14T19:47:24.530", "lastUpdated" : "2026-06-16T03:35:39.197", "ingestTimestamp" : "2026-06-14T19:47:24.530", "mongoId" : "69ce5e5f9bc74574cb67a56f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Special education instruction", "Behavioral intervention", "Social skills development", "Self-care skills", "Academic curriculum", "IEP implementation", "Lesson plan preparation", "Assessment results utilization", "Adaptive equipment use", "Assistive technology use", "Personal care provision", "TEKS compliance", "Progress reporting", "ARD document preparation", "Professional development participation", "Paraprofessional support", "UIL rules adherence", "Athletic program support", "Special Education", "In-Class Support", "Co-Teaching", "IEP Development", "Instructional planning", "Data collection", "Record maintenance", "Case management", "Coaching duties", "Special Education Law", "UIL rules and regulations", "EC-12 Special Education certification", "Valid Driver's license", "CDL Certification" ], "skillCount" : 32, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 932.9843, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a10b07458b93c861e1ee1ba", "title" : "Lead Support Worker", "company" : "Home", "industry" : "Healthcare", "salary" : { "min" : 27500.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Avon-Bath-Bath (The Paragon)", "locations" : [ "Avon-Bath-Bath (The Paragon)", "10.Jun.26, 11:59:00 PM", "253611, 253611, true" ], "certifications" : [ "Enhanced DBS with barred list check" ], "timestamp" : "2026-06-16T05:24:43.098", "fingerprint" : "2be9075e6c7669199290962a173c078f59351cdc728d3365ba49d2885fba5a48", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=253611", "externalId" : "253611", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bath", "state" : "Avon", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.3797995,-2.3623032" } ], "locationText" : "Bath, Avon, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "majorSkills" : "Support planning", "majorSkillsList" : [ "Support planning" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Multi-agency teams", "domainKnowledge" : "Supported housing", "domainList" : [ "supported-housing" ], "domainSpecificKnowledge" : [ "Supported housing" ], "qualificationsBasic" : "Experience in supporting others, Experience assessing referrals, Coordinating support", "qualificationsPreferred" : "Supported housing setting experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Lead Support Worker Salary £27500 / Earn £14.06 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140 Permanent, full time (37.5 hpw) Bath We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s Great Places to Work! You’ll be joining a small, customer-focused team that truly sweats the small stuff and celebrates every big win! We might be small, but we’re a mighty, supportive group who lift each other up and bring positivity to every single day. You have Passion and experience in supporting others ideally in a supported housing setting Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach The practical bits You’ll work from 9:00 to 17:00 Flexible working with the ability to manage your own diary and tailor it to our customer needs! Primarily based near Bath city centre, with potential for some flexibility depending on service needs You’ll need an Enhanced DBS with barred list check (we’ll pay for this) We do not have onsite parking for our city centre location. You need an Enhanced with barring list (we pay) What’s in it for you? 34 days leave, rising to 39 (this includes bank holidays and a “me day”) Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more Click APPLY NOW to see our   Support Coordinator Job Description, (what we call the role internally!) find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Bath (The Paragon)", "summaryDescription" : "Lead Support Worker at Home. Skills: Support planning. Lead support planning. Coordinate Support Workers", "createdAt" : "2026-06-14T19:48:40.822", "lastUpdated" : "2026-06-16T05:24:43.098", "ingestTimestamp" : "2026-06-14T19:48:40.822", "mongoId" : "6a10b07458b93c861e1ee1ba", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Support planning", "Supported housing", "Enhanced DBS with barred list check" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 932.269, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a25990174d8ee00a01a4460", "title" : "Lead Support Worker", "company" : "Home", "industry" : "Real Estate", "salary" : { "min" : 27500.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Suffolk-Ipswich-Ipswich (Rushmere Road)", "locations" : [ "Suffolk-Ipswich-Ipswich (Rushmere Road)", "22.Jun.26, 11:59:00 PM", "254251, 254251, true" ], "certifications" : [ "Enhanced DBS" ], "timestamp" : "2026-06-16T02:44:56.951", "fingerprint" : "0c35c81a6c8c9fcbdc7b773aba1119499c8e8658a641f1e13f772cc07076ed72", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=254251", "externalId" : "254251", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ipswich", "state" : "Suffolk", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.0579324,1.1528095" } ], "locationText" : "Ipswich, Suffolk, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Support planning", "Caseload management" ], "hardSkillsList" : [ "Budgeting", "Cooking", "Attending appointments" ], "hardSkills" : [ { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Cooking", "level" : "intermediate" }, { "name" : "Attending appointments", "level" : "intermediate" } ], "majorSkills" : "Customer support, Support planning, Safeguarding", "majorSkillsList" : [ "Customer support", "Support planning", "Safeguarding" ], "coreResponsibilities" : "Lead support planning, Coordinate support with customers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Support customers with budgeting, Support customers with cooking, Support customers with attending appointments, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Multi-agency teams", "domainKnowledge" : "Supported housing; Mental health needs; Autism; Learning disabilities; Substance misuse", "domainList" : [ "supported-housing", "mental-health-needs", "autism", "learning-disabilities", "substance-misuse" ], "domainSpecificKnowledge" : [ "Supported housing", "Mental health needs", "Autism", "Learning disabilities", "Substance misuse" ], "continuousLearning" : "Learning and development offer; Training package", "specialRequirements" : "Rota working, Alternate weeks days and lates, Work one weekend in three, Work bank holidays, Option to cover sleep-in shifts, Option to be emergency responder, Work across other services", "outcomesObjectives" : "Help people live more independently", "qualificationsBasic" : "Level 3 Diploma in Care or equivalent experience, Experience assessing referrals, Experience coordinating support, Ability to work under own initiative, Ability to remain calm under pressure, Resilient approach, Experience in supported housing, Experience with mental health needs, Experience with autism, Experience with mild learning disabilities, Experience with substance misuse issues", "qualificationsPreferred" : "Passion and experience in supporting others, Supported housing setting experience, Willing to work towards Level 3 Diploma", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Lead Support Worker Salary £27,500 / Earn £14.06 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140 Permanent, full time (37.5 hpw), rota working East Ipswich, Suffolk We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What you’ll do Lead support planning and coordinate our Support with customers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Experience working in supported housing with customers who have mental health needs, autism, mild learning disabilities, and substance misuse issues. The practical bits Working alternate weeks of days (0900-1700/ 0900-1800) and lates (1300-2100) on a three week rolling rota, working one weekend in three, including bank holidays. Option to cover sleep-in shifts from 10pm to 7am - this is paid at £50, option to be an emergency responder to attend out of hours - this is paid at £50 for initial hour of attendance and hourly rate thereafter. You would be based on an individual service, however, may be asked to work across other services we manage in the East of Ipswich to support as required You need an Enhanced DBS with barring list (we cover the cost of this) What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses Find out more Click APPLY NOW to see our   Support Coordinator Job Description , (what we call the role internally!) find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Ipswich (Rushmere Road) 108 Rushmere Road", "summaryDescription" : "Lead Support Worker at Home. Skills: Customer support, Support planning, Safeguarding. Lead support planning. Coordinate support with customers", "createdAt" : "2026-06-14T19:50:26.010", "lastUpdated" : "2026-06-16T02:44:56.951", "ingestTimestamp" : "2026-06-14T19:50:26.010", "mongoId" : "6a25990174d8ee00a01a4460", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Budgeting", "Cooking", "Attending appointments", "Customer support", "Support planning", "Safeguarding", "Caseload management", "Supported housing", "Mental health needs", "Autism", "Learning disabilities", "Substance misuse", "Enhanced DBS" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 930.4745, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c91ac74d8ee00a0983b95", "title" : "Application Support Lead", "company" : "Global Relay", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Application Support role in London, UK, adjusted for the SaaS industry and company size." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-15T22:35:50.986", "fingerprint" : "a42a43d47df0e9de86d77d8ce49f12a0500cdba5dd0d39ed1c40e566c0fac4a9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5748010004", "externalId" : "5748010004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Networking, Firewalls, Protocols, Databases, Cloud technology", "professionalSkills" : [ "Technical management", "Team development", "Problem-solving", "Service management", "Business cases" ], "hardSkillsList" : [ "Root cause analysis" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Application support, Team leadership", "majorSkillsList" : [ "Application support", "Team leadership" ], "coreResponsibilities" : "Ensure seamless operation and support, Drive efficiency, Mitigate risks, Elevate customer experience, Lead the application support team, Champion a culture of excellence, Safeguard infrastructure robustness and reliability, Develop intimate knowledge of GR Products, Develop advanced understanding of interdependencies, Develop broad knowledge of monitoring concepts, Develop broad knowledge of alerting concepts, Develop broad knowledge of service management concepts, Minimize impact to customers for major incidents, Improve efficiency and effectiveness of team, Ensure new products are supportable, Meet Application Support operability requirements, Improve the Application Support Operability framework, Build business cases for new tooling, Select and deliver new tooling, Manage team member time off requests, Ensure adequate coverage, Manage probationary periods, Conduct annual performance assessments, Solicit 360-degree feedback, Deliver annual performance reviews, Review past accomplishments, Agree to future SMART goals, Manage and forecast recruitment needs, Screen resumes, Shortlist eligible candidates, Interview candidates, Oversee probationary period of new hires, Represent team at Lead level, Ensure personal development plans are created, Ensure personal development plans are owned, Ensure personal development plans are delivered, Align personal development plans to company strategy, Communicate effectively with team, Communicate effectively with colleagues, Live GR's core values, Learn from everything done, Give timely feedback to peers, Give timely feedback to managers, Minimize need for rework, Find ways to improve, Contribute to knowledge sharing, Build relationships with peers, Build relationships with manager, Build relationships with other teams, Propose possible solutions, Provide constructive feedback on performance, Achieve required outcomes with minimal direction, Provide guidance to other team members, Place Customer experience at the heart of work", "teamCollaboration" : "Represent team at Lead level; Communicate with colleagues outside team; Build relationships with peers; Build relationships with manager; Build relationships with other teams", "projectManagementSkills" : [ "SMART goals" ], "domainKnowledge" : "Enterprise information archiving; Cloud archiving; Surveillance solutions; eDiscovery solutions; Analytics solutions; Compliance regulations", "domainList" : [ "enterprise-information-archiving", "cloud-archiving", "surveillance-solutions", "ediscovery-solutions", "analytics-solutions", "compliance-regulations" ], "domainSpecificKnowledge" : [ "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Compliance regulations" ], "toolProficiency" : [ "Monitoring tools", "Alerting tools" ], "communicationSkills" : "Communicate impact to business; Communicate impact to customers; Communicate with team; Communicate with colleagues; Communicate assumptions; Get clarification on tasks", "continuousLearning" : "Learn from everything", "problemSolvingSkills" : "Proactive problem-solving; Technical root cause analysis; Identify risks; Propose solutions", "specialRequirements" : "Attend office 4 days per week, Right to work in UK", "outcomesObjectives" : "Drive efficiency; Mitigate risks; Elevate customer experience; Minimize impact to customers; Reduce risk of reoccurrence; Improve efficiency and effectiveness", "qualificationsBasic" : "Previous SAAS experience, Experience building and managing people, Experience developing teams of technical specialists, Able to remove roadblocks affecting team efficiency, Able to communicate impact to business and customers, Capable of leading technical recovery, Ensures team identify technical root cause, Tracks progress of actions to reduce risk, Identifies opportunities to improve efficiency, Ensures new products are supportable, Meets Application Support operability requirements, Continually improves Application Support Operability framework, Capable of building business cases for new tooling, Tool selection and delivery of new tooling, Mentors and manages Application Support Specialists, Manage team member vacation requests, Manage probationary period and annual assessments, Deliver annual performance reviews, Assist Manager to manage recruitment needs, Screen resumes and shortlist candidates, Interview candidates, Manage probationary period of new hires, Promotes team in all situations, Represents team at Lead level, Ensures team members create personal development plans, Effective communication with team and colleagues, Exhibits GR's core values, Accepts feedback graciously, Gives timely, helpful feedback, Communicates assumptions and gets clarification, Solicits feedback from others, Understands how work contributes value, Contributes to formal knowledge sharing, Builds relationships with peers and teams, Proactively identifies risks, Proposes possible solutions, Provides relevant feedback on performance, Able to work with minimal direction, Provides guidance to other team members, Has Customer experience at the heart of all work, Right to work in the UK", "qualificationsPreferred" : "Visa sponsorship not offered", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As the Application Support Lead at Global Relay in London, you'll be at the forefront of ensuring seamless operation and support for our suite of products and services. Your expertise in technical management, team development, and proactive problem-solving will drive efficiency, mitigate risks, and elevate the overall customer experience. Your job: You'll assume a pivotal role in leading the application support team, championing a culture of excellence, and safeguarding the robustness and reliability of our technical infrastructure. Expect to undertake the following key responsibilities: Technical Skills Develops Intimate knowledge of all GR Products and Services. Develops advanced understanding of interdependencies between Products and Services. Develops broad knowledge across monitoring, alerting and service management concepts. Good understanding of software systems concepts such as networking, firewalls, protocols, databases and cloud technology. Previous experience in a SAAS or enterprise grade organization. Has demonstrable experience in building and managing people along with further developing teams of technical specialists. Able to remove roadblocks affecting team efficiency. Understands and able to communicate at all levels, impact to business and customers from Service Incidents. Capable of leading technical recovery to mitigate and restore service, minimizing impact to customers for major incidents. Ensures team identify technical root cause of incidents and tracks progress of actions to reduce risk of reoccurrence of incident. Identifies opportunities to improve efficiency and effectiveness of team. Ensures new products, services, features are fully supportable and meet Application Support operability requirements. Continually improves the Application Support Operability framework. Capable of building business cases for new tooling, tool selection and delivery of new tooling. Communication and Values Mentors and manages Junior, Intermediate I & II, and Senior Application Support Specialists. Manage team member vacation and time off requests ensuring adequate coverage. Manage the probationary period and annual individual performance assessments of all direct reports including the solicitation of 360-degree feedback from appropriate stakeholders. Deliver comprehensive annual performance reviews (IPAs) for direct reports as scheduled by HR, specifically reviewing past accomplishments and agreeing to future SMART goals. Assist Manager to manage and forecast the Application Support recruitment needs. Screen resumes, shortlist eligible candidates for employment, and interview candidates (CV analysis, personality profiling, and skills assessment/ verification) via telephone, video conference or in-person as needed. Manage and oversee the probationary period of new hires. Promotes team in all situations and capable of representing team at Lead level across organization. Ensures all team members create, own and deliver on personal development plans, aligned to company strategy. Effective in communicating with team and colleagues outside of Application Support. Exhibits GR's core values, focuses on understanding and living these values. Accepts feedback graciously and learns from everything they do. Gives timely, helpful feedback to peers and managers. Communicates assumptions and gets clarification on tasks up front to minimize the need for rework. Solicits feedback from others and is eager to find ways to improve. Understands how their work contributes value to the company. Contributes frequently to formal knowledge sharing. Builds strong relationships with peers, manager and other teams. Proactively identifies risks and proposes possible solutions. Provides relevant feedback, including constructive feedback if appropriate, on team member’s performance. Able to work with minimal direction or supervision to achieve required outcomes and provide guidance to other team members. Has Customer experience at the heart of all work. Employees are required to attend the office 4 days per week in accordance with Global Relay’s hybrid working policy. Global Relay is unable to offer visa sponsorship for this position. Candidates must have the right to work in the UK at the time of application. What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Application Support Lead at Global Relay. Skills: Application support, Team leadership. Ensure seamless operation and support. Drive efficiency", "postedDate" : "2026-06-14T20:05:29.945", "createdAt" : "2026-06-14T20:05:29.945", "lastUpdated" : "2026-06-15T22:35:50.986", "ingestTimestamp" : "2026-06-14T20:05:29.945", "mongoId" : "6a2c91ac74d8ee00a0983b95", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Root cause analysis", "Leadership", "Application support", "Team leadership", "Technical management", "Team development", "Problem-solving", "Service management", "Business cases", "SMART goals", "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Compliance regulations", "Monitoring tools", "Alerting tools" ], "skillCount" : 18, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 930.3778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305afaf292fd229cf57d07", "title" : "Lead Educational Sales Consultant", "company" : "IXL Learning", "industry" : "Education", "salary" : { "min" : 120000.0, "max" : 145000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - Canada", "locations" : [ "Remote - Canada" ], "timestamp" : "2026-06-16T07:26:53.520", "fingerprint" : "f39bc8a04b236f563b31fa98f3d1bbc6c476c560d453d2995b2814fbd5dfc89f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.ixl.com/company/jobs?gh_jid=8589974002", "externalId" : "8589974002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "CRM software", "professionalSkills" : [ "Sales processes", "Client relationships", "Revenue generation", "Deal closure" ], "hardSkillsList" : [ "Sales forecasting", "Pipeline management", "Consultative selling" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" }, { "name" : "Consultative selling", "level" : "intermediate" } ], "majorSkills" : "Educational sales, Client acquisition, Revenue growth", "majorSkillsList" : [ "Educational sales", "Client acquisition", "Revenue growth" ], "coreResponsibilities" : "Drive sales revenue, Manage sales pipeline, Develop client relationships, Achieve sales targets, Conduct product demonstrations, Collaborate with internal teams, Provide market feedback", "teamCollaboration" : "Internal teams", "domainKnowledge" : "Educational technology market", "domainList" : [ "educational-technology-market" ], "domainSpecificKnowledge" : [ "Educational technology market" ], "toolProficiency" : [ "Salesforce" ], "communicationSkills" : "Client presentations; Product demonstrations", "outcomesObjectives" : "Drive sales revenue; Achieve sales targets", "qualificationsBasic" : "5+ years experience", "qualificationsPreferred" : "Master's degree preferred, Experience with CRM software preferred, Experience with Salesforce preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Lead Educational Sales Consultant to join our growing team. In this role, you will have the exciting opportunity to help drive growth and shape the future of both the IXL and Rosetta Stone K-12 platforms. You will serve in a leadership role on the sales team, managing a team of 2-3 educational sales consultants. In addition, you will be responsible for your own small territory revenue target. The ideal candidate will have the ability to balance these responsibilities successfully. This position reports directly to one of IXL’s Regional Sales Directors. #LI-REMOTE This is a full-time remote position for candidates located in Ontario, Canada, preferably in the Toronto metro area. #LI-ONTARIO WHAT YOU'LL BE DOING Establish sales strategy based on market conditions Develop metrics in order to drive strategy and meet revenue expectations Provide leadership to a highly skilled team of sales consultants Establish and maintain an independent sales pipeline from a specific territory Develop a keen understanding of K-12 customer needs and values Provide mentorship, guidance, and coaching throughout the sales process with your expert background in K-12 educational technology sales Track, forecast, budget, and monitor sales pipeline Meet individual contributor and team sales goals on a consistent basis Ability to travel 75-80% with periodic overnights as required WHAT WE'RE LOOKING FOR BA/BS degree in Education or related field Educational Technology Sales background Complete understanding of the K-12 market 5+ years of experience in sales Prior sales management experience preferred Familiarity with Web-based technologies Direct classroom experience highly preferred Strong written and verbal communication skills Demonstrated success at managing multiple tasks in a fast-paced environment Aptitude for working under pressure and meeting deadlines Ability to apply energy and creativity to meeting sales goals Passion for bringing technology into the classroom The base salary range for this full-time position is $120,000 to $145,000 CAD + commission eligibility + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: 1 in 4 students in the United States uses IXL.com Rosetta Stone provides an immersive learning experience for 25 languages Wyzant is the nation's largest community of tutors, covering 300+ subjects Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.", "summaryDescription" : "Lead Educational Sales Consultant at IXL Learning. Skills: Educational sales, Client acquisition, Revenue growth. Drive sales revenue. Manage sales pipeline", "postedDate" : "2026-06-15T23:24:49.146", "createdAt" : "2026-06-15T23:24:49.146", "lastUpdated" : "2026-06-16T07:26:53.520", "ingestTimestamp" : "2026-06-15T23:24:49.146", "mongoId" : "6a305afaf292fd229cf57d07", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Sales forecasting", "Pipeline management", "Consultative selling", "Educational sales", "Client acquisition", "Revenue growth", "Sales processes", "Client relationships", "Revenue generation", "Deal closure", "Educational technology market", "Salesforce" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 929.56146, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7ca474d8ee00a094de6d", "title" : "Technical Support Lead", "company" : "BETA Technologies", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Technical Support Lead in South Burlington, United States, adjusted for the aerospace industry and company size." }, "location" : "South Burlington, Vermont, United States", "locations" : [ "South Burlington", "Vermont", "United States" ], "timestamp" : "2026-06-16T04:21:13.891", "fingerprint" : "164133a0c08364d8acc4f9f5af9b760ff177c1a6d5ff55fc2a01d10f80d83acf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/betatechnologiesinc/jobs/4211170009", "externalId" : "4211170009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "South Burlington", "state" : "Vermont", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.4642957,-73.1762730" } ], "locationText" : "South Burlington, Vermont, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "rawDescription" : "At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We're seeking a seasoned Technical Support Lead to build and lead BETA's comprehensive technical customer support organization from the ground up. This strategic leadership role will develop, implement, and scale technical support capabilities for customers of aircraft components and ALIA aircraft operators, leveraging internal BETA flight test operations and pre-certification customer operational demonstrations , leading up to customer deliveries and commercial entry into service. The ideal candidate will have extensive experience leading technical support organizations and field service teams in the aviation industry, with the vision to transform customer support experiences in electric aviation. How you will contribute to revolutionizing electric aviation: Build and lead a world-class aftermarket services team to deliver comprehensive technical support across BETA's growing customer operations Own the post-delivery and sustainment phase customer experience and collaborate closely with the BETA Customer Experience team to ensure seamless transition from delivery through lifecycle support Develop and implement preliminary plans for field support and technical support based on specific customer contractual requirements and technical/commercial demonstrations Leverage flight test operational support learning before type certification to develop scalable processes for external customer deployments Lead field service representatives supporting pre-certification operational demonstrations, using these engagements as opportunities to fully mature service offerings for entry into service Launch and manage AOG (Aircraft on Ground) help desk operations to provide rapid technical support and minimize aircraft downtime Coordinate customer delivery of comprehensive documentation including Pilot Operating Handbooks (POH), maintenance manuals, and technical data packages Establish and manage customer technical support infrastructure for transparent communication and status tracking through ticketing systems, triage protocols, and reachback support management Oversee customer communications for RMAs (Return Material Authorizations) and warranty claim processing to ensure transparency and timely resolution Collaborate closely with Engineering, Safety and Maintenance on retrofit/upgrade planning and implementation, including coordinated software update deployment Manage technical support costs to budget while maintaining service excellence and customer satisfaction targets Ensure compliance with all regulatory requirements including EH&S, Import/Export, FAA, and international regulatory standards as BETA enters new markets Define, implement and drive operational efficiency KPIs (Key Performance Indicators), including TAT (Turn Around Time) and OTD (On Time Delivery) for all customer technical support activities Minimum Qualifications: Bachelor's degree in Engineering, Aviation Management, or related technical field, or equivalent work experience 10+ years of aviation industry experience with technical support, field service, or aftermarket services Demonstrated experience leading technical support organizations and / or field service representative teams Technical depth in aircraft maintenance or other relevant background to provide credible technical guidance Strong understanding of aviation regulatory requirements and customer support best practices Proven track record of building and scaling service organizations from concept to operational excellence Excellent communication and leadership skills with ability to work across diverse internal and external stakeholders Comfortable with dynamic work environment and ability to develop processes while delivering immediate customer support Experience with AOG support, technical troubleshooting, and customer crisis management Experience with regulatory compliance in aviation (FAA, EASA, Transport Canada, etc.) and understanding of international market entry requirements Above and Beyond Qualifications: Aviation maintenance background or A&P certification Experience with electric aircraft or emerging aviation technologies Demonstrated budget management experience with P&L responsibility for service operations Background in warranty management and RMA processes in aviation or high-value manufacturing Experience with EH&S compliance and Import/Export regulations Knowledge of software update deployment and configuration management in operational aircraft environments Experience establishing training programs and credit systems International customer support and logistics experience Experience with technical documentation development and management Background in startup or high-growth technology environments Physical Demands and Work Environment: This position involves occasional domestic and international travel to customer sites, service locations, and field operations. Standard office environment with frequent collaboration across multiple time zones Build electric airplanes with us! BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes—flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding. We encourage all driven candidates to apply, even if they do not meet every listed qualification. We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace. Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.", "summaryDescription" : "Technical Support Lead at BETA Technologies", "postedDate" : "2026-06-14T20:43:37.238", "createdAt" : "2026-06-14T20:43:37.238", "lastUpdated" : "2026-06-16T04:21:13.891", "ingestTimestamp" : "2026-06-14T20:43:37.238", "mongoId" : "6a2c7ca474d8ee00a094de6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 925.6535, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca57b74d8ee00a09b6bd9", "title" : "Help Desk Tier Support", "company" : "C3EL", "industry" : "Government", "salary" : { "min" : 32500.0, "max" : 45500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Senior Help Desk Tier Support in Larissa, Greece, adjusted for the government industry and full-time employment." }, "location" : "Customer Site", "locations" : [ "Customer Site" ], "certifications" : [ "A+CE", "CCNA-Security", "CND", "Network+ CE", "SSCP" ], "timestamp" : "2026-06-15T06:43:42.197", "fingerprint" : "7d2e0d8eb0ac279fe6be27219cd255afe3f86db19e00b908e92d8a9ec6156bc0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/c3el/jobs/5163771007", "externalId" : "5163771007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Larissa", "country" : "Greece", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "39.6383092,22.4160706" } ], "locationText" : "Larissa, Greece", "minimumEducation" : "Associate's", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "IP troubleshooting, Network connectivity troubleshooting, Microsoft domain environment, Exchange mailboxes", "hardSkillsList" : [ "Laptop imaging", "User account management", "Permissions management", "Email troubleshooting", "Printer configuration" ], "hardSkills" : [ { "name" : "Laptop imaging", "level" : "intermediate" }, { "name" : "User account management", "level" : "intermediate" }, { "name" : "Permissions management", "level" : "intermediate" }, { "name" : "Email troubleshooting", "level" : "intermediate" }, { "name" : "Printer configuration", "level" : "intermediate" } ], "majorSkills" : "Help Desk Support, Troubleshooting, Network Support", "majorSkillsList" : [ "Help Desk Support", "Troubleshooting", "Network Support" ], "coreResponsibilities" : "Perform laptop imaging, Perform deployment, Conduct IP troubleshooting, Conduct network connectivity troubleshooting, Create user accounts, Manage user accounts, Add computers to domain, Remove computers from domain, Assign users to groups, Apply necessary permissions, Create Exchange mailboxes, Manage Exchange mailboxes, Diagnose email issues, Resolve email issues, Troubleshoot printers, Configure printers, Map shared printers, Document support actions, Document troubleshooting steps", "domainKnowledge" : "Military environment", "domainList" : [ "military-environment" ], "domainSpecificKnowledge" : [ "Military environment" ], "communicationSkills" : "Customer-focused assistance", "documentationSkills" : "Document support actions; Document troubleshooting steps", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "US Citizenship required, Secret clearance, Travel up to 10%", "qualificationsBasic" : "Active Secret clearance, US Citizenship required, 7 years IT systems experience, 4 years IT customer support, 2 years military environment experience, A+CE or CCNA-Security or CND or Network+ CE or SSCP certification", "qualificationsPreferred" : "Associate's degree in Networking", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Overview: Job Title: Help Desk Tier I Support Security Clearance: Secret Location: Larissa, Greece (Due to the nature of the work and contract requirements, U. S. Citizenship is required.) Description: C3EL is seeking a Help Desk Tier I Support to join our team in Greece. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently. Responsibilities will include, but not be limited to: Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting. Create and manage user accounts within a Microsoft domain environment. Add and remove computers from the domain. Assign users to appropriate groups and apply necessary permissions. Create and manage Exchange mailboxes. Diagnose and resolve user email-related issues. Troubleshoot and configure printers, including mapping shared printers. Document all support actions and troubleshooting steps for reporting and tracking purposes. Minimum Qualifications: An Active, in-scope US Government issued Secret clearance. Due to the nature of the work and contract requirements, US Citizenship is required. Must have a minimum of seven (7) years of experience with IT systems. Must have a minimum of four (4) years in IT customer support. Must have a minimum of two (2) years experience in a military environment. Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+ CE or SSCP. Able to travel to support mission up to 10%. Education: Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.", "summaryDescription" : "Help Desk Tier Support at C3EL. Skills: Help Desk Support, Troubleshooting, Network Support. Perform laptop imaging. Perform deployment", "postedDate" : "2026-06-14T08:57:17.274", "createdAt" : "2026-06-14T08:57:17.274", "lastUpdated" : "2026-06-15T06:43:42.197", "ingestTimestamp" : "2026-06-14T08:57:17.274", "mongoId" : "6a2ca57b74d8ee00a09b6bd9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Laptop imaging", "User account management", "Permissions management", "Email troubleshooting", "Printer configuration", "Help Desk Support", "Troubleshooting", "Network Support", "Military environment", "A+CE", "CCNA-Security", "CND", "Network+ CE", "SSCP" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 924.05865, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2a497874d8ee00a05e530d", "title" : "Help Desk IT Team Lead", "company" : "F. Schumacher & Co.", "salary" : { "min" : 95000.0, "max" : 115000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-14T22:12:14.591", "fingerprint" : "7beb247aff5a1a87859dda8332512910279e8118bda98c84f93d41811efc9800", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fschumacherco/jobs/5250801008", "externalId" : "5250801008", "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Azure, AWS, macOS, Windows, Microsoft o365", "professionalSkills" : [ "Cloud infrastructure", "Endpoint management", "Asset lifecycle", "Inventory accuracy" ], "hardSkillsList" : [ "Ticket management", "Issue resolution", "Cloud administration", "Documentation management", "Workflow optimization", "Automation development", "Onboarding processes", "Offboarding processes", "Endpoint management", "Asset lifecycle management", "Inventory accuracy" ], "softSkillsList" : [ "Ownership", "Accountability", "Solutions-Oriented", "Courage", "Adaptability", "Mentoring" ], "hardSkills" : [ { "name" : "Ticket management", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Cloud administration", "level" : "intermediate" }, { "name" : "Documentation management", "level" : "intermediate" }, { "name" : "Workflow optimization", "level" : "intermediate" }, { "name" : "Automation development", "level" : "intermediate" }, { "name" : "Onboarding processes", "level" : "intermediate" }, { "name" : "Offboarding processes", "level" : "intermediate" }, { "name" : "Endpoint management", "level" : "intermediate" }, { "name" : "Asset lifecycle management", "level" : "intermediate" }, { "name" : "Inventory accuracy", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Accountability" }, { "name" : "Solutions-Oriented" }, { "name" : "Courage" }, { "name" : "Adaptability" }, { "name" : "Mentoring" } ], "majorSkills" : "Helpdesk operations, Team leadership, IT support", "majorSkillsList" : [ "Helpdesk operations", "Team leadership", "IT support" ], "coreResponsibilities" : "Manage IT helpdesk operations, Mentor support specialists, Monitor ticket queues, Ensure SLA adherence, Ensure issue resolution, Support cloud infrastructure, Maintain cloud infrastructure, Improve cloud infrastructure, Handle escalations, Provide technical support, Maintain internal documentation, Improve internal documentation, Maintain IT knowledge base, Improve IT knowledge base, Develop helpdesk workflows, Optimize helpdesk workflows, Develop ticket routing rules, Optimize ticket routing rules, Develop automation, Optimize automation, Identify support trends, Work on long-term solutions, Collaborate on onboarding processes, Collaborate on offboarding processes, Support endpoint management, Support asset lifecycle, Support inventory accuracy", "teamCollaboration" : "Business stakeholders; Tech Ops leadership; P&O", "domainKnowledge" : "Interior design industry", "domainList" : [ "interior-design-industry" ], "domainSpecificKnowledge" : [ "Interior design industry" ], "toolProficiency" : [ "Jira Service Management", "Zendesk", "FreshDesk", "Kandji", "Intune" ], "communicationSkills" : "Employee experience", "documentationSkills" : "Internal documentation; IT knowledge base", "outcomesObjectives" : "Improve employee experience; Ensure timely support; Ensure effective support", "qualificationsBasic" : "5+ years IT support experience, 1-2 years lead/supervisory role, Experience with modern ticketing systems, Solid understanding of endpoint management, Comfortable with Microsoft o365 administration, Comfortable with SaaS administration, Experience creating internal IT documentation, Experience managing internal IT documentation, Excellent communication skills, Excellent problem-solving skills", "qualificationsPreferred" : "Familiarity with basic scripting, Familiarity with automation, Prior experience in fast-paced startup, Prior experience in growth-stage company", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Schumacher Schumacher & Co. is an innovative interior design company disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home.” Schumacher designs and produces some of the world's most beautiful fabrics, wallcoverings, trims, furniture, and accessories. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next an appreciation for what’s come before, and a drive to make our products with enormous care and attention to detail. Schumacher is a globally recognized company with many showrooms both domestically and internationally. Our competitive advantage in the industry is people. Our employees are our most valuable asset. F. Schumacher & Co is deeply anchored in our company core values ,which are as follows: Preserve The Entrepreneurial Spirit Take Ownership & Accountability Be Solutions-Oriented Demonstrate Courage Practice Adaptability Embrace Collaboration We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company. About The Role We’re looking for a proactive IT Team Lead to oversee the day-to-day operations of our internal IT helpdesk. You’ll manage a small team of IT Support Specialists, handle escalations, and partner with business stakeholders to improve employee experience and ensure timely, effective support across the organization. Job Responsibilities Manage and mentor a team of Tier 1 and Tier 2 support specialists Monitor ticket queues and ensure SLA adherence and issue resolution Support and maintain cloud infrastructure environments (Azure, AWS, etc.) Handle escalations and provide hands-on technical support when needed Maintain and improve internal documentation and the IT knowledge base Develop and optimize helpdesk workflows, ticket routing rules, and automation Identify trends in support issues and work with Tech Ops leadership on long-term solutions Collaborate with P&O on onboarding/offboarding processes Support endpoint management, asset lifecycle, and inventory accuracy Job Requirements 5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role Strong experience with modern ticketing systems (e.g., Jira Service Management, Zendesk, FreshDesk) Solid understanding of endpoint management (macOS, Windows, MDMs like Kandji or Intune) Comfortable with Microsoft o365 and SaaS administration Experience creating and managing internal IT documentation Excellent communication and problem-solving skills Familiarity with basic scripting or automation (bonus) Prior experience in a fast-paced startup or growth-stage company (nice to have) Benefits Package Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family. Wealth Benefits Competitive Salary Corporate Annual Profit Sharing 401K Plan Health Benefits Dental Coverage Medical Coverage Prescription Drug Plan Vision Coverage Health Savings Account (HSA) TELADOC Other Benefits Paid Time Off (PTO) 10 Company Holidays Bereavement Leave Life Insurance Flexible Spending Accounts (FSA) Short-Term Disability (STD) Long Term Disability (LTD) Parental Medical Leave Child Bonding Leave Employee Discount We are an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Salary Range $95,000—$115,000 USD", "summaryDescription" : "Help Desk IT Team Lead at F. Schumacher & Co.. Skills: Helpdesk operations, Team leadership, IT support. Manage IT helpdesk operations. Mentor support specialists", "postedDate" : "2026-06-11T19:58:37.453", "createdAt" : "2026-06-11T19:58:37.453", "lastUpdated" : "2026-06-14T22:12:14.591", "ingestTimestamp" : "2026-06-11T19:58:37.453", "mongoId" : "6a2a497874d8ee00a05e530d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 115000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Ticket management", "Issue resolution", "Cloud administration", "Documentation management", "Workflow optimization", "Automation development", "Onboarding processes", "Offboarding processes", "Endpoint management", "Asset lifecycle management", "Inventory accuracy", "Ownership", "Accountability", "Solutions-Oriented", "Courage", "Adaptability", "Mentoring", "Helpdesk operations", "Team leadership", "IT support", "Cloud infrastructure", "Asset lifecycle", "Interior design industry", "Jira Service Management", "Zendesk", "FreshDesk", "Kandji", "Intune" ], "skillCount" : 28, "jobCategory" : "other", "jobSubcategory" : "corporate", "dataQualityScore" : 0.8888889, "_score" : 923.6942, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "69e1e3852beec4dd3d1d0efc", "title" : "Lead Support Worker", "company" : "Home", "industry" : "Healthcare", "salary" : { "max" : 28300.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cornwall-Cambourne-Camborne (Roskear House)", "locations" : [ "Cornwall-Cambourne-Camborne (Roskear House)", "28.Apr.26, 11:59:00 PM", "248748, 248748, true" ], "certifications" : [ "Level 3 Diploma in Care" ], "timestamp" : "2026-06-16T05:35:45.622", "fingerprint" : "552f4ffa78324dc2984f64286bd0e120fef5ff40624be48b277aae9f6df9e6d7", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=248748", "externalId" : "248748", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Camborne", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.2138828,-5.2990347" } ], "locationText" : "Camborne, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Support planning", "Caseload management" ], "hardSkillsList" : [ "Adult social care" ], "hardSkills" : [ { "name" : "Adult social care", "level" : "intermediate" } ], "majorSkills" : "Support coordination, Person-centred support", "majorSkillsList" : [ "Support coordination", "Person-centred support" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Work with multi-agency teams", "domainKnowledge" : "Adult social care needs; Supported housing", "domainList" : [ "adult-social-care-needs", "supported-housing" ], "domainSpecificKnowledge" : [ "Adult social care needs", "Supported housing" ], "documentationSkills" : "Update support plans", "continuousLearning" : "Complete online learning", "specialRequirements" : "Male applicants only, Occasional weekend work, Occasional office cover shifts, Out of hours On-Call responder, Business mileage reimbursement, Lone work", "outcomesObjectives" : "Help customers live independently", "qualificationsBasic" : "Level 3 Diploma in Care or equivalent experience, Experience assessing referrals, Experience coordinating support, Enhanced with barring list, Vehicle insured for business use, Business license", "qualificationsPreferred" : "Supporting others in supported housing", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Lead Support Worker This post is open to male applicants only , being male is a genuine occupational requirement under the Equality act 2010. Salary up to £28,300 (depending on skills and experience) per hour plus health cash plan worth over £1140 Permanent, full time (37.5 hpw), flexible working Roskear, Camborne and Rosehill Penzance but also supporting outreach customers in the old Penwith area if required (West Adult Social Care (ASC) Accommodation) We can’t offer a Certificate of Sponsorship (CoS) for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Working with customers with adult social care needs in the community, support and duration of support tailored to meet the individual’s needs. You need an Enhanced with barring list (we pay) A vehicle insured for business use (and a license!), we’ll pay for any business mileage The practical bits You will be based at an office in a residential service and be part of a Countywide team of outreach and residential workers Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion. Some weekend work may be required on a rotated basis, but we ask for volunteers first!/ occasional office cover shifts/ No sleep ins / We don’t work Bank Holidays/ After your probationary period you will have the opportunity to become an out of hour’s On-Call responder (paid at £50 for the first hour or part of the hour then at your usual rate of pay should the call out take longer). Although you’ll lone work some of the time, we do get together regularly for training and team meetings. Able to use technology to update support plans, complete online learning and to collaborate with colleagues. What’s in it for you? 34 days leave, rising to 39 (this includes bank holidays and a “me day”) Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more Click APPLY NOW to see our   Support Coordinator Job Description , (what we call the role internally!) find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. South Supprtfolio 804 Camborne (Roskear House) 35 Roskear", "summaryDescription" : "Lead Support Worker at Home. Skills: Support coordination, Person-centred support. Lead support planning. Coordinate Support Workers", "createdAt" : "2026-06-14T20:49:49.343", "lastUpdated" : "2026-06-16T05:35:45.622", "ingestTimestamp" : "2026-06-14T20:49:49.343", "mongoId" : "69e1e3852beec4dd3d1d0efc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Adult social care", "Support coordination", "Person-centred support", "Support planning", "Caseload management", "Adult social care needs", "Supported housing", "Level 3 Diploma in Care" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 919.75006, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc33474d8ee00a0a08b34", "title" : "Support Operations Lead", "company" : "Zip", "industry" : "Customer Support", "salary" : { "min" : 80000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-16T06:43:12.060", "fingerprint" : "35d97c24790f7335add83d3c38416ff68168c181897878f9ce70f115dedf5870", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Zip/f9fbd624-98d8-486c-9ed6-2ac996fc0886/application", "externalId" : "f9fbd624-98d8-486c-9ed6-2ac996fc0886", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 7, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk, AI Tools, Claude, Co-Pilot, SQL, Snowflake", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Excel modeling", "Sheets modeling" ], "hardSkills" : [ { "name" : "Excel modeling", "level" : "intermediate" }, { "name" : "Sheets modeling", "level" : "intermediate" } ], "majorSkills" : "Support Operations, Zendesk administration, Reporting, Analytics", "majorSkillsList" : [ "Support Operations", "Zendesk administration", "Reporting", "Analytics" ], "coreResponsibilities" : "Build routing rules, Build automation, Leverage AI Tooling, Streamline friction, Design dashboards, Maintain reports, Surface queue metrics, Own staffing model, Translate forecasts, Identify workflow bottlenecks, Partner with cross-functional teams, Ensure collaborative systems", "teamCollaboration" : "Cross-functional teams; Customer Success; Engineering", "domainKnowledge" : "Enterprise procurement", "domainList" : [ "enterprise-procurement" ], "domainSpecificKnowledge" : [ "Enterprise procurement" ], "toolProficiency" : [ "Zendesk", "Looker", "Tableau", "Snowflake" ], "communicationSkills" : "Simplify complex concepts", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Scale support team; Industry-leading processes; Industry-leading reporting; Industry-leading infrastructure", "qualificationsBasic" : "4–7 years in Support Operations, Deep Zendesk administration experience, Build from scratch experience, Analytical skills, Experience with capacity planning, Experience leveraging AI tools", "qualificationsPreferred" : "Looker, Tableau, or equivalent BI tools experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. YOUR ROLE This is a founding Support Operations role — the first person to own the operational infrastructure for Zip's Customer Support team. Our support team is growing fast, and you will own ensuring the team’s processes, reporting, and infrastructure are industry-leading, scaling a support team befitting our world-class customers. You'll report directly to the Head of Support and work alongside Technical Support Engineers, Customer Success, and Engineering. The person who succeeds here is equal parts operator, analyst, and builder – ready for a fast-paced environment, and comfortable building and scaling systems from scratch. YOU WILL - Support Tool Administration & Tooling - You will build routing rules and automation, and leverage AI Tooling to ensure the support team runs like a well-oiled machine. You’re ready to do whatever it takes to streamline any friction slowing the team down from helping our customers. - Reporting & Analytics - You will design and maintain the dashboards and reports that surface what's actually happening in the queue: ticket volume trends, time-to-first-response, time-to-resolution, CSAT, and individual KPIs for our support team. - Capacity Planning - Own the staffing model. Translate ticket volume forecasts into headcount and other recommendations. - Workflow & Process Design - Identify where work gets stuck, slowed down, or done inconsistently, partnering with cross-functional teams to ensure there are the right systems in place for our team to work as collaboratively as possible. QUALIFICATIONS - 4–7 years in Support Operations, Customer Experience Operations, or a closely related function - Deep, hands-on Zendesk administration experience — triggers, automations, routing, SLA configuration, reporting, and integrations are second nature - Demonstrated ability to build from scratch: you've stood up a system, process, or program in an environment where one didn't exist before - Strong analytical skills — comfortable in SQL, Excel/Sheets modeling, and BI tools (Looker, Tableau, or equivalent); you pull your own data - Experience with capacity planning or workforce management — you've built a staffing model and defended it to leadership - Experiencing leveraging AI tools to streamline team workflows and operations. CORE SKILLS - Exceptional written and verbal communication, with the ability to simplify complex technical concepts for non-technical stakeholders. - Strong prioritization, time management, and operational discipline across multiple active issues. - Fast learner with the ability to learn on the fly, and work in gray areas TECHNICAL SKILLS - Experience with Zendesk - Experience with AI Tools (Claude, Co-Pilot) - Experience with SQL and BI Tools like Snowflake The salary range for this role is $80,000 - $140,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. PERKS & BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - \uD83D\uDCC8 Start-up equity - \uD83E\uDDB7 Full health, vision & dental coverage - \uD83D\uDEA0 Team building events & happy hours - \uD83C\uDF34 Flexible PTO - \uD83D\uDCBB Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!", "summaryDescription" : "Support Operations Lead at Zip. Skills: Support Operations, Zendesk administration, Reporting, Analytics. Build routing rules. Build automation", "createdAt" : "2026-06-14T21:05:41.992", "lastUpdated" : "2026-06-16T06:43:12.060", "ingestTimestamp" : "2026-06-14T21:05:41.992", "mongoId" : "6a2cc33474d8ee00a0a08b34", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 140000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Excel modeling", "Sheets modeling", "Support Operations", "Zendesk administration", "Reporting", "Analytics", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Enterprise procurement", "Zendesk", "Looker", "Tableau", "Snowflake" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 919.1372, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305f0bf292fd229cf77aa1", "title" : "Customer Education, Content & Systems Operations Lead", "company" : "OpenAI", "industry" : "Go To Market", "salary" : { "min" : 207000.0, "max" : 230000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T09:50:09.646", "fingerprint" : "d0ef0b44ec3db36948388c02982db633cf662fe8bdd85e0ef33c062a0f6b2c40", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/OpenAI/2250b09d-f6fb-4ebc-9d27-dfd34d2ccbec/application", "externalId" : "2250b09d-f6fb-4ebc-9d27-dfd34d2ccbec", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "rawDescription" : "ABOUT THE TEAM OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence. We create learning experiences, programs, and resources that help customers move from initial understanding to sustained use and measurable impact. As our products, audiences, and programs grow, we need an operating foundation that keeps the content portfolio trusted, clarifies complex work, and helps the team deliver at a consistently high standard. This role offers the opportunity to build the operational foundation behind education programs that shape how enterprises adopt frontier AI. ABOUT THE ROLE We are looking for a strategic operator to own the operating system behind Customer Education. You will work at the center of content, systems, and team execution: owning the health of our education content portfolio, running the team’s operating rhythm, and translating evolving business needs into scalable workflows and system requirements. The right person will raise the quality of execution across Customer Education. You will bring order, judgment, and follow-through to a fast-moving environment, making the function easier to run, easier to trust, and easier to scale. IN THIS ROLE, YOU WILL: - Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps. - Ensure customer-facing teams can confidently find and use the right education resources at the right time. - Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through. - Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points. - Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured. - Translate team and business needs into practical system requirements and partner across teams to bring solutions to life. - Identify operational risks, portfolio gaps, duplicated effort, and breakdowns in execution before they become larger problems. - Use AI deeply to automate repeatable work, strengthen quality control, synthesize inputs, and create better operating leverage. YOU MIGHT THRIVE IN THIS ROLE IF YOU: - Are a strong operator who gets satisfaction from making complex work run exceptionally well. - Can move between strategic questions and operational detail without losing sight of either. - Have strong judgment about content quality, portfolio health, and what makes information usable and trustworthy. - Think in systems and can see how people, workflows, information, and technology need to work together. - Communicate clearly, influence without authority, and turn complex discussions into crisp decisions and actions. - Are excited to experiment with AI-enabled ways of working and build them into durable team practices. QUALIFICATIONS REQUIRED - 8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field. - Experience owning or improving the operating model of a fast-moving, cross-functional team. - Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio. - Strong program management skills across prioritization, dependency management, risk identification, and executive communication. - Experience translating business or team needs into clear workflows, system requirements, and implementation plans. - Excellent written communication, sound operational judgment, and strong follow-through. PREFERRED - Experience in customer education, customer success, enablement, learning, or enterprise technology. - Experience supporting content and programs across multiple formats, audiences, or channels. - Familiarity with systems and data flows that support customer adoption, learning, and GTM execution. - Experience building AI-enabled workflows to reduce manual effort and improve consistency. WHY OPENAI? This is a unique opportunity to shape how enterprises learn, adopt, and succeed with frontier AI technologies. You'll work close to product innovation while helping customers unlock meaningful value from the latest advancements in AI. If you're passionate about turning what's new into what's useful—and building educational experiences that help customers succeed at scale—we'd love to hear from you. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Customer Education, Content & Systems Operations Lead at OpenAI", "createdAt" : "2026-06-16T00:31:12.457", "lastUpdated" : "2026-06-16T09:50:09.646", "ingestTimestamp" : "2026-06-16T00:31:12.457", "mongoId" : "6a305f0bf292fd229cf77aa1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 207000, "salaryAnnualMax" : 230000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 915.3335, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3059d3f292fd229cf4b2e1", "title" : "Customer Education, Content & Systems Operations Lead", "company" : "OpenAI", "industry" : "Go To Market", "salary" : { "min" : 207000.0, "max" : 230000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T09:12:55.855", "fingerprint" : "af5aeb28e16aeb9b38024a4e94dced47bccc856842fa01008a258201833ce11b", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/openai/2250b09d-f6fb-4ebc-9d27-dfd34d2ccbec/application", "externalId" : "2250b09d-f6fb-4ebc-9d27-dfd34d2ccbec", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "rawDescription" : "ABOUT THE TEAM OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence. We create learning experiences, programs, and resources that help customers move from initial understanding to sustained use and measurable impact. As our products, audiences, and programs grow, we need an operating foundation that keeps the content portfolio trusted, clarifies complex work, and helps the team deliver at a consistently high standard. This role offers the opportunity to build the operational foundation behind education programs that shape how enterprises adopt frontier AI. ABOUT THE ROLE We are looking for a strategic operator to own the operating system behind Customer Education. You will work at the center of content, systems, and team execution: owning the health of our education content portfolio, running the team’s operating rhythm, and translating evolving business needs into scalable workflows and system requirements. The right person will raise the quality of execution across Customer Education. You will bring order, judgment, and follow-through to a fast-moving environment, making the function easier to run, easier to trust, and easier to scale. IN THIS ROLE, YOU WILL: - Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps. - Ensure customer-facing teams can confidently find and use the right education resources at the right time. - Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through. - Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points. - Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured. - Translate team and business needs into practical system requirements and partner across teams to bring solutions to life. - Identify operational risks, portfolio gaps, duplicated effort, and breakdowns in execution before they become larger problems. - Use AI deeply to automate repeatable work, strengthen quality control, synthesize inputs, and create better operating leverage. YOU MIGHT THRIVE IN THIS ROLE IF YOU: - Are a strong operator who gets satisfaction from making complex work run exceptionally well. - Can move between strategic questions and operational detail without losing sight of either. - Have strong judgment about content quality, portfolio health, and what makes information usable and trustworthy. - Think in systems and can see how people, workflows, information, and technology need to work together. - Communicate clearly, influence without authority, and turn complex discussions into crisp decisions and actions. - Are excited to experiment with AI-enabled ways of working and build them into durable team practices. QUALIFICATIONS REQUIRED - 8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field. - Experience owning or improving the operating model of a fast-moving, cross-functional team. - Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio. - Strong program management skills across prioritization, dependency management, risk identification, and executive communication. - Experience translating business or team needs into clear workflows, system requirements, and implementation plans. - Excellent written communication, sound operational judgment, and strong follow-through. PREFERRED - Experience in customer education, customer success, enablement, learning, or enterprise technology. - Experience supporting content and programs across multiple formats, audiences, or channels. - Familiarity with systems and data flows that support customer adoption, learning, and GTM execution. - Experience building AI-enabled workflows to reduce manual effort and improve consistency. WHY OPENAI? This is a unique opportunity to shape how enterprises learn, adopt, and succeed with frontier AI technologies. You'll work close to product innovation while helping customers unlock meaningful value from the latest advancements in AI. If you're passionate about turning what's new into what's useful—and building educational experiences that help customers succeed at scale—we'd love to hear from you. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Customer Education, Content & Systems Operations Lead at OpenAI", "createdAt" : "2026-06-16T00:27:46.829", "lastUpdated" : "2026-06-16T09:12:55.855", "ingestTimestamp" : "2026-06-16T00:27:46.829", "mongoId" : "6a3059d3f292fd229cf4b2e1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 207000, "salaryAnnualMax" : 230000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 915.2519, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307fa3f292fd229c05b9f9", "title" : "Social Support Lead, Trust and Safety Compute", "industry" : "Technology", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Social Support role in Kirkland, United States, adjusted for the technology industry and seniority level." }, "location" : "[Kirkland, WA, USA, [Kirkland, WA, USA], Kirkland, null, WA, US]", "locations" : [ "[Kirkland, WA, USA, [Kirkland, WA, USA], Kirkland, null, WA, US]", "[Austin, TX, USA, [Austin, TX, USA], Austin, null, TX, US]" ], "timestamp" : "2026-06-16T10:54:53.816", "fingerprint" : "b1fdc64119db5dd0c64e6680889b9d37bff8746aee0cb9febc2f396ae71fb431", "source" : "google", "language" : "en", "externalId" : "91043595707916998", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kirkland", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6765382,-122.2070775" } ], "locationText" : "Kirkland, Washington, United States", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Social Support Lead, Trust and Safety Compute", "postedDate" : "2026-06-16T01:50:00.823", "createdAt" : "2026-06-16T01:50:00.823", "lastUpdated" : "2026-06-16T10:54:53.816", "ingestTimestamp" : "2026-06-16T01:50:00.823", "mongoId" : "6a307fa3f292fd229c05b9f9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.5555556, "_score" : 913.0689, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307252f292fd229cffcfe9", "title" : "Help Desk Support Analyst (Associate-Level)", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Associate-Level Help Desk Support Analyst in Frederick, United States, adjusted for junior seniority and the technology industry." }, "location" : "Frederick, MD, United States", "locations" : [ "Frederick", "MD", "United States" ], "certifications" : [ "IAT Level II" ], "timestamp" : "2026-06-16T11:04:23.904", "fingerprint" : "b704a6929cecf2e09849b66fdb954553301b8aca1202bb4ece1f2e8a98cd0f97", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132272820-help-desk-support-analyst-associate-level-", "externalId" : "744000132272820", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Frederick", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.4157790,-77.4127562" } ], "locationText" : "Frederick, Maryland, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Microsoft Windows, Microsoft Office 365", "professionalSkills" : [ "Customer service", "Technical support" ], "hardSkillsList" : [ "Network connectivity troubleshooting", "Cabling troubleshooting", "Configuration troubleshooting" ], "hardSkills" : [ { "name" : "Network connectivity troubleshooting", "level" : "intermediate" }, { "name" : "Cabling troubleshooting", "level" : "intermediate" }, { "name" : "Configuration troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Help desk support, Tier 1 support, Tier 2 support", "majorSkillsList" : [ "Help desk support", "Tier 1 support", "Tier 2 support" ], "coreResponsibilities" : "Install user laptops, Configure user laptops, Relocate user laptops, Troubleshoot user laptops, Support user laptops, Perform software upgrades, Perform operating system upgrades, Diagnose network connectivity issues, Resolve network connectivity issues, Diagnose cabling issues, Resolve cabling issues, Diagnose configuration issues, Resolve configuration issues, Provide Tier I/II help desk support, Respond to user inquiries, Diagnose technical issues, Determine root cause, Implement solutions, Escalate issues as necessary, Support desktop applications, Support enterprise applications, Support Microsoft Windows, Support Microsoft Office 365, Utilize ticket system, Manage workload, Obtain work assignments, Perform physical tasks, Lift IT equipment, Move IT equipment", "teamCollaboration" : "Tier 1 and 2 service teams", "domainKnowledge" : "Operational Medical Systems; Defense Health Agency", "domainList" : [ "operational-medical-systems", "defense-health-agency" ], "domainSpecificKnowledge" : [ "Operational Medical Systems", "Defense Health Agency" ], "toolProficiency" : [ "Ticket system" ], "communicationSkills" : "Written communication; Oral communication", "continuousLearning" : "Certification reimbursement", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "specialRequirements" : "U. S. Citizen, Active DoW Secret Clearance, Non-remote, Physical lifting", "qualificationsBasic" : "U. S. Citizen with active DoW Secret Clearance, IAT Level II certification equivalent or higher, Two (2+) years relevant experience, Experience with remote connection troubleshooting, In-depth knowledge of Microsoft OS, Knowledge of Microsoft Office applications, Ability to learn unique applications, Familiarity with printer troubleshooting", "qualificationsPreferred" : "Experience in DoD environment, Problem solver and troubleshooter, Self-starter requiring minimal supervision, Experience providing quality service, Experience supporting VIP end users, Excellent communication skills, Superior organizational skills, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) The Help Desk Support Analyst will support and manage the functionality and efficiency of desktop computers supporting mission-critical operations. The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: * Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and configuration issues. * Provide Tier I/II help desk support by responding to user inquiries, diagnosing technical issues, determining root cause, implementing permanent or temporary solutions, and escalating issues as necessary to ensure timely resolution. * Support standard desktop and enterprise applications, Microsoft Windows operating systems, and Microsoft Office 365 application suite. * Utilize ticket system to manage workload and obtain work assignments. * Perform physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Shift/Hours * Monday - Friday * 8:00 AM to 4:00 PM ## Qualifications * U.S. Citizen with an active DoW Secret Clearance * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, etc.). * Two (2+) years of relevant experience working in an IT or Service Desk environment. * Experience with remote connection and troubleshooting Windows laptop computers. * In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications, and other common desktop applications, with the ability to quickly learn unique applications. * Familiarity with basic troubleshooting techniques for personal and network printers. * Strong customer service skills, interacting with a user base. Preferred: * Experience working in a Department of Defense (DoD) environment. * Problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Experience providing quality service and support for mission-critical systems and VIP end users. * Excellent communication skills (written and oral) and interpersonal skills. * Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Help Desk Support Analyst (Associate-Level) at Link Solutions, Inc.. Skills: Help desk support, Tier 1 support, Tier 2 support. Install user laptops. 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In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Group Lead to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do. As Support Group Lead, you will manage and lead a team of customer support representatives. You will set goals and targets for your team, monitor team performance, and ensure that the team provides excellent customer service and addresses customer issues promptly and efficiently. In this role, you'll: Manage the customer support day-to-day functions of your team. Respond and escalate customer support issues. Implement customer support processes to enhance customer satisfaction. Formulate and revise customer support policies and promote their implementation. Inform the team of any new information regarding products, procedures, and trends. Assess support statistics and prepare detailed reports on the findings. Delivering performance evaluations and following the disciplinary process according to company policy. Have 1-on-1s every month with the customer support representatives assigned to you. Report relevant information to support team leads to ensure the service functions effectively. Assess Support representatives monthly. Listen to phone calls and improve quality. Key details Location: Bamako, Mali. Work authorization in Mali is required. This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work. We help you live your fullest life now! We subsidize gym memberships and fitness classes. Airtime reimbursement. Free food and a beautiful office space. Requirements Fluency in French & Bambara. Intermediary level in English. 2 + years of experience as a Customer Service Manager or equivalent. 1+ year of experience as a Customer Service Representative. Bachelor's degree. You might be a good fit if you Demonstrate tenacity and a willingness to go the distance to get something done: work flexible hours. Can think strategically and lead. Are comfortable defaulting to over-communication and overreaching in coordination. Are excessively detail-oriented and seek to achieve excellence in everything you do. Are client-oriented and have strong interpersonal skills. Are a diplomatic speaker. Have a teamwork spirit. Are available every day of the week, including weekends, if necessary. Have a good understanding of customer service processes. Are familiar with data analysis. Are uncomfortable with conflict. Can explain decisions using numbers. Have significant experience managing a large team of Support Representatives. Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue. How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.", "summaryDescription" : "Support Group Lead at Wave. Skills: Customer support management, Team leadership. Manage customer support day-to-day functions. Respond to customer support issues", "postedDate" : "2026-06-11T22:44:38.077", "createdAt" : "2026-06-11T22:44:38.077", "lastUpdated" : "2026-06-14T20:41:32.584", "ingestTimestamp" : "2026-06-11T22:44:38.077", "mongoId" : "6a2ac6b774d8ee00a07071fc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Leadership", "Diplomatic speaker", "Client-oriented", "Customer support management", "Team leadership", "Customer service processes" ], "skillCount" : 7, "jobCategory" : "customer-service", "jobSubcategory" : "support", "dataQualityScore" : 0.8888889, "_score" : 894.62274, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a305df5f292fd229cf6b89f", "title" : "Communications and Projects Lead", "company" : "University Health Network", "industry" : "Research", "salary" : { "min" : 78954.0, "max" : 118424.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Toronto, ON, Canada", "locations" : [ "Toronto", "ON", "Canada" ], "timestamp" : "2026-06-16T10:16:07.310", "fingerprint" : "02266dbc9e3bae1ee76fd65640437a1da4387ee8e5346f0227b4db2386273798", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/UniversityHealthNetwork/744000132271178-communications-specialist", "externalId" : "744000132271178", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "coreResponsibilities" : "Develop and execute marketing strategies, Manage marketing campaigns, Analyze campaign performance, Track key growth metrics, Collaborate with cross-functional teams, Manage project timelines and budgets, Develop and maintain brand messaging, Identify new growth opportunities", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Project timelines", "Budgets" ], "qualificationsBasic" : "5+ years experience, Bachelor's degree, Master's degree", "qualificationsPreferred" : "Project management certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. [www.uhn.ca](https://www.uhn.ca/) Union : Non-Union Number of Vacancies : 1 New or Replacement Position: Replacement Site: 700 University Avenue Toronto Department: CIHR Institute of Cancer Research at UHN Reports to : ICR Scientific Director & Assistant Director Salary Range: $78,954 - $118,424 Annually Hours: 37.5 Hours Per Week Shifts: Monday - Friday Status : Permanent Full-time Closing Date : July 3, 2026 Position Summary: Reporting to the ICR Scientific Director and Assistant Director, the Communications and Projects Lead is responsible for the planning, development, and implementation of communications and knowledge mobilization (KM) activities in support of the Institute’s strategic priorities. The role contributes to advancing cancer research across Canada by supporting collaboration and engagement through the coordination of projects, meetings, workshops, and events. The incumbent applies strong project management and organizational skills, along with excellent written and verbal communication abilities, to develop and deliver clear, accurate, and accessible content tailored to diverse audiences. This includes translating complex scientific and research information into formats suitable for a range of stakeholders and dissemination through multiple communication channels, with a high standard of quality and attention to detail. The Institute of Cancer Research (ICR), headquartered at the University Health Network (UHN) in Toronto is one of the thirteen institutes of the Canadian Institutes of Health Research (CIHR). ICR advances cancer research in Canada by developing new national research initiatives and coordinating Canada‑wide efforts supported by federal, national, and provincial partners. Duties * Develop, implement, and evaluate communications and knowledge mobilization (KM) strategies to support Institute initiatives, programs, and priorities, and to effectively engage researchers, patient partners, and other stakeholders. * Lead the planning, development, and management of Institute communications channels, including the website, social media platforms, and digital engagement activities. * Prepare, edit, and disseminate a range of communications and KM products (e.g., reports, presentations, newsletters, web content, promotional materials, award applications) that are clear, accurate, and accessible to diverse audiences. * Collaborate with CIHR communications and KM teams to enhance the visibility and impact of Institute initiatives, researchers, and various outputs. * Build and maintain effective working relationships with internal and external stakeholders, including vendors, partners, service providers, and collaborators (e.g., designers, translators, and printers). * Support the planning and delivery of events (e.g., meetings, workshops, and conferences) that support the Institute’s strategic objectives, including logistical and communications support. * Maintain and update the Institute’s content management systems (e.g., SharePoint) to ensure accessible and well-organized documentation. * Provide coordination and administrative support to Institute staff, including managing staff calendars, scheduling meetings, preparing materials (e.g., agendas and minutes), coordinating travel arrangements, and general clerical duties as needed. * Represent the Institute at meetings, events, and conferences, as required, to support community engagement and promote Institute priorities and initiatives. * Contribute to special projects and cross-cutting initiatives that advance the Institute’s mandate and strategic goals. ## Qualifications * Completion of a recognized post-secondary degree program in communications, public relations, knowledge mobilization, or a related field, required. * Master's degree an asset * At least Five (5) years of relevant experience or an equivalent combination of education, training, and experience, required. * A background in science or health research communication is considered an asset. * Demonstrated experience in communications and stakeholder engagement, including the development of digital and print content, with strong knowledge of knowledge mobilization principles and practices. * Knowledge of the Canadian health research and/or healthcare environment, with the ability to create and adapt content for both specialized and general audiences (e.g., researchers, clinicians, and the public). * Proven ability to develop, implement, and evaluate communications plans and initiatives that align with organizational priorities and strategic objectives. * Excellent written and verbal communication skills, including the ability to produce clear, concise, and accurate materials, and to communicate with professionalism, discretion, and sound judgment. * Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment. * High level of attention to detail and commitment to accuracy, quality, and consistency across all outputs. * Strong interpersonal and relationship-building skills, with the ability to work effectively with diverse stakeholders, including senior leadership, researchers, and external partners. * Demonstrated ability to work independently and collaboratively within a team environment, with a proactive and solutions-oriented approach. * Advanced proficiency with Microsoft Office applications (e.g., Outlook, Teams, SharePoint, Word, Excel, PowerPoint, Forms), Adobe Acrobat, graphic design and social media tools (e.g., Adobe Creative Cloud applications, Canva, LinkedIn), with demonstrated ability to quickly learn new software and tools. * Ability to work in a hybrid environment, with a minimum of 3-4 days per week on-site at the downtown Toronto office. * Ability to travel outside of Toronto for multi-day periods and to work flexible hours, including occasional evenings and weekends, to support/attend events and meetings. * Knowledge of the Canadian cancer research landscape and key stakeholders is an asset. * Bilingualism (English/French) is considered an asset. ## Additional Information Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. * Competitive offer packages * Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP ) * Close access to Transit and UHN shuttle service * A flexible work environment * Opportunities for development and promotions within a large organization * Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.", "summaryDescription" : "Communications and Projects Lead at University Health Network. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics. Develop and execute marketing strategies. Manage marketing campaigns", "postedDate" : "2026-06-15T19:15:37.000", "createdAt" : "2026-06-16T00:24:54.795", "lastUpdated" : "2026-06-16T10:16:07.310", "ingestTimestamp" : "2026-06-16T00:24:54.795", "mongoId" : "6a305df5f292fd229cf6b89f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 78954, "salaryAnnualMax" : 118424, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Project timelines", "Budgets" ], "skillCount" : 6, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 891.89465, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30586af292fd229cf41dd3", "title" : "Communications and Projects Lead", "company" : "University Health Network", "industry" : "Research", "salary" : { "min" : 78954.0, "max" : 118424.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Toronto, ON, Canada", "locations" : [ "Toronto", "ON", "Canada" ], "timestamp" : "2026-06-16T09:28:38.217", "fingerprint" : "ebd3b93717509927dc30c90b1334721f188e98cc68cd639fc294a89ac90fd113", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/UniversityHealthNetwork/744000132271178-communications-specialist", "externalId" : "744000132271178", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "SEO, SEM, Content marketing, Email marketing, Social media marketing, Marketing automation, CRM, Google Analytics, Adobe Analytics, Salesforce Marketing Cloud, HubSpot", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Market research", "Competitive analysis", "Budget management", "Vendor management" ], "hardSkillsList" : [ "Marketing analytics", "Data analysis", "A/B testing", "Content creation", "Copywriting", "Campaign execution", "Performance tracking" ], "hardSkills" : [ { "name" : "Marketing analytics", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Content creation", "level" : "intermediate" }, { "name" : "Copywriting", "level" : "intermediate" }, { "name" : "Campaign execution", "level" : "intermediate" }, { "name" : "Performance tracking", "level" : "intermediate" } ], "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "coreResponsibilities" : "Develop and execute marketing strategies, Manage digital marketing campaigns, Oversee content creation and distribution, Analyze marketing campaign performance, Manage marketing automation platforms, Manage CRM systems, Collaborate with cross-functional teams, Track and report on key marketing metrics, Conduct market research, Identify new growth opportunities", "teamCollaboration" : "Cross-functional teams; Sales team; Product team; Creative team", "projectManagementSkills" : [ "Agile methodologies", "Project planning", "Task management", "Timeline management" ], "domainKnowledge" : "Healthcare industry; Marketing principles", "domainList" : [ "healthcare-industry", "marketing-principles" ], "domainSpecificKnowledge" : [ "Healthcare industry", "Marketing principles" ], "toolProficiency" : [ "Google Analytics", "Adobe Analytics", "Salesforce Marketing Cloud", "HubSpot", "Marketo", "Pardot", "JIRA", "Asana" ], "communicationSkills" : "Written communication; Verbal communication; Presentation skills", "documentationSkills" : "Marketing reports; Campaign briefs", "problemSolvingSkills" : "Analytical thinking; Problem identification; Solution development", "outcomesObjectives" : "Increase lead generation; Improve customer acquisition; Enhance brand awareness; Achieve marketing ROI targets", "qualificationsBasic" : "5+ years experience in marketing, Bachelor's degree in Marketing or related field, Experience with digital marketing channels, Experience with marketing automation platforms, Experience with CRM systems, Experience with analytics tools", "qualificationsPreferred" : "Master's degree in Marketing or MBA, Experience in healthcare marketing, Experience with project management software", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. [www.uhn.ca](https://www.uhn.ca/) Union : Non-Union Number of Vacancies : 1 New or Replacement Position: Replacement Site: 700 University Avenue Toronto Department: CIHR Institute of Cancer Research at UHN Reports to : ICR Scientific Director & Assistant Director Salary Range: $78,954 - $118,424 Annually Hours: 37.5 Hours Per Week Shifts: Monday - Friday Status : Permanent Full-time Closing Date : July 3, 2026 Position Summary: Reporting to the ICR Scientific Director and Assistant Director, the Communications and Projects Lead is responsible for the planning, development, and implementation of communications and knowledge mobilization (KM) activities in support of the Institute’s strategic priorities. The role contributes to advancing cancer research across Canada by supporting collaboration and engagement through the coordination of projects, meetings, workshops, and events. The incumbent applies strong project management and organizational skills, along with excellent written and verbal communication abilities, to develop and deliver clear, accurate, and accessible content tailored to diverse audiences. This includes translating complex scientific and research information into formats suitable for a range of stakeholders and dissemination through multiple communication channels, with a high standard of quality and attention to detail. The Institute of Cancer Research (ICR), headquartered at the University Health Network (UHN) in Toronto is one of the thirteen institutes of the Canadian Institutes of Health Research (CIHR). ICR advances cancer research in Canada by developing new national research initiatives and coordinating Canada‑wide efforts supported by federal, national, and provincial partners. Duties * Develop, implement, and evaluate communications and knowledge mobilization (KM) strategies to support Institute initiatives, programs, and priorities, and to effectively engage researchers, patient partners, and other stakeholders. * Lead the planning, development, and management of Institute communications channels, including the website, social media platforms, and digital engagement activities. * Prepare, edit, and disseminate a range of communications and KM products (e.g., reports, presentations, newsletters, web content, promotional materials, award applications) that are clear, accurate, and accessible to diverse audiences. * Collaborate with CIHR communications and KM teams to enhance the visibility and impact of Institute initiatives, researchers, and various outputs. * Build and maintain effective working relationships with internal and external stakeholders, including vendors, partners, service providers, and collaborators (e.g., designers, translators, and printers). * Support the planning and delivery of events (e.g., meetings, workshops, and conferences) that support the Institute’s strategic objectives, including logistical and communications support. * Maintain and update the Institute’s content management systems (e.g., SharePoint) to ensure accessible and well-organized documentation. * Provide coordination and administrative support to Institute staff, including managing staff calendars, scheduling meetings, preparing materials (e.g., agendas and minutes), coordinating travel arrangements, and general clerical duties as needed. * Represent the Institute at meetings, events, and conferences, as required, to support community engagement and promote Institute priorities and initiatives. * Contribute to special projects and cross-cutting initiatives that advance the Institute’s mandate and strategic goals. ## Qualifications * Completion of a recognized post-secondary degree program in communications, public relations, knowledge mobilization, or a related field, required. * Master's degree an asset * At least Five (5) years of relevant experience or an equivalent combination of education, training, and experience, required. * A background in science or health research communication is considered an asset. * Demonstrated experience in communications and stakeholder engagement, including the development of digital and print content, with strong knowledge of knowledge mobilization principles and practices. * Knowledge of the Canadian health research and/or healthcare environment, with the ability to create and adapt content for both specialized and general audiences (e.g., researchers, clinicians, and the public). * Proven ability to develop, implement, and evaluate communications plans and initiatives that align with organizational priorities and strategic objectives. * Excellent written and verbal communication skills, including the ability to produce clear, concise, and accurate materials, and to communicate with professionalism, discretion, and sound judgment. * Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment. * High level of attention to detail and commitment to accuracy, quality, and consistency across all outputs. * Strong interpersonal and relationship-building skills, with the ability to work effectively with diverse stakeholders, including senior leadership, researchers, and external partners. * Demonstrated ability to work independently and collaboratively within a team environment, with a proactive and solutions-oriented approach. * Advanced proficiency with Microsoft Office applications (e.g., Outlook, Teams, SharePoint, Word, Excel, PowerPoint, Forms), Adobe Acrobat, graphic design and social media tools (e.g., Adobe Creative Cloud applications, Canva, LinkedIn), with demonstrated ability to quickly learn new software and tools. * Ability to work in a hybrid environment, with a minimum of 3-4 days per week on-site at the downtown Toronto office. * Ability to travel outside of Toronto for multi-day periods and to work flexible hours, including occasional evenings and weekends, to support/attend events and meetings. * Knowledge of the Canadian cancer research landscape and key stakeholders is an asset. * Bilingualism (English/French) is considered an asset. ## Additional Information Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. * Competitive offer packages * Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP ) * Close access to Transit and UHN shuttle service * A flexible work environment * Opportunities for development and promotions within a large organization * Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.", "summaryDescription" : "Communications and Projects Lead at University Health Network. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics. Develop and execute marketing strategies. Manage digital marketing campaigns", "postedDate" : "2026-06-15T19:15:37.000", "createdAt" : "2026-06-15T23:34:03.620", "lastUpdated" : "2026-06-16T09:28:38.217", "ingestTimestamp" : "2026-06-15T23:34:03.620", "mongoId" : "6a30586af292fd229cf41dd3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 78954, "salaryAnnualMax" : 118424, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Marketing analytics", "Data analysis", "A/B testing", "Content creation", "Copywriting", "Campaign execution", "Performance tracking", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Market research", "Competitive analysis", "Budget management", "Vendor management", "Agile methodologies", "Project planning", "Task management", "Timeline management", "Healthcare industry", "Marketing principles", "Google Analytics", "Adobe Analytics", "Salesforce Marketing Cloud", "HubSpot", "Marketo", "Pardot", "JIRA", "Asana" ], "skillCount" : 29, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 891.2354, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a10b07458b93c861e1ee1bd", "title" : "Lead Support Worker", "company" : "Home", "industry" : "Healthcare", "salary" : { "min" : 27500.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Tyne and Wear-North Shields-North Shields (Railway Terrace)", "locations" : [ "Tyne and Wear-North Shields-North Shields (Railway Terrace)", "03.Jun.26, 11:59:00 PM", "253251, 253251, true" ], "certifications" : [ "Level 3 Diploma in Care" ], "timestamp" : "2026-06-15T03:32:39.599", "fingerprint" : "00c293cfaf854de18b9b90e878912c9f08c0fc78ca91d3060f0a6fa8fa0de2c3", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=253251", "externalId" : "253251", "industryFunction" : { }, "structuredLocations" : [ { "city" : "North Shields", "state" : "Tyne and Wear", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "55.0087655,-1.4471035" }, { "city" : "Wallsend", "state" : "Tyne and Wear", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "54.9911912,-1.5342042" }, { "city" : "Forest Hall", "state" : "Tyne and Wear", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "55.0233400,-1.5663547" } ], "locationText" : "North Shields, Tyne and Wear, United Kingdom; Wallsend, Tyne and Wear, United Kingdom; Forest Hall, Tyne and Wear, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Care planning", "Caseload management", "Budgeting", "Cooking", "Attending appointments", "Safeguarding", "Empowerment", "Independence building", "Move-on support" ], "hardSkills" : [ { "name" : "Care planning", "level" : "intermediate" }, { "name" : "Caseload management", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Cooking", "level" : "intermediate" }, { "name" : "Attending appointments", "level" : "intermediate" }, { "name" : "Safeguarding", "level" : "intermediate" }, { "name" : "Empowerment", "level" : "intermediate" }, { "name" : "Independence building", "level" : "intermediate" }, { "name" : "Move-on support", "level" : "intermediate" } ], "majorSkills" : "Support planning, Person-centred support, Multi-agency work", "majorSkillsList" : [ "Support planning", "Person-centred support", "Multi-agency work" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Multi-agency teams", "domainKnowledge" : "Supported housing", "domainList" : [ "supported-housing" ], "domainSpecificKnowledge" : [ "Supported housing" ], "documentationSkills" : "Paperwork of high standard", "continuousLearning" : "Training package; Career path development", "specialRequirements" : "On call once a month, On call on a weekend", "outcomesObjectives" : "Help people live independently", "qualificationsBasic" : "Passion and experience in supporting others, Experience assessing referrals, Coordinating support, Level 3 Diploma in Care, Enhanced with barring list", "qualificationsPreferred" : "Supported housing setting experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Lead Support Worker Salary £27,500 / Earn £14.06 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140 Permanent, full time (37.5 hpw), Monday to Friday Working across Wallsend, Forest Hall and North Shields properties We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Experience assessing referrals and coordinating support Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) The ability to work under your own initiative, remain calm under pressure and have a resilient approach Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits You will work Monday to Friday 9am till 5pm and once a month you will be on call on a weekend which you get back in TOIL You will work in the community supporting our young people in their homes which comprise of shared flats in Wallsend, Forest Hall and North Shields. We have a team meeting each morning before you start your day. As we are a registered Ofsted Service having an eye to detail and ensuring paperwork is of a high standard is essential You need an Enhanced with barring list (we pay) Find out more Click APPLY NOW to see our   Support Coordinator Job Description, (what we call the role internally!) find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. North Shields (Railway Terrace)", "summaryDescription" : "Lead Support Worker at Home. Skills: Support planning, Person-centred support, Multi-agency work. Lead support planning. 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In the role of Accounting Lead, we'll count on you to: • Responsible for accounting functions for one Business Group within a specified region, including project accounting for larger, more complex projects. • Perform specialized accounting functions and establish internal controls for procedures and practices in accordance with company policies, accounting procedures, and contractual obligations. • Work directly with Area Accounting Manager and Business Group Managers/Leads/Administrators to manage and coordinate department and project accounting systems to monitor project budgets, invoices, payables, receivables, and other related financial information. • Ensure amendments and cost budgets are updated in our financial system accurately and in a timely manner. • Audit compliance with contractual requirements, which may include invoicing and reporting format, and financial quality control. • Advise management on the financial performance of Business Group projects. 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In the role of Accounting Lead, we'll count on you to: • Responsible for accounting functions for one Business Group within a specified region, including project accounting for larger, more complex projects. • Perform specialized accounting functions and establish internal controls for procedures and practices in accordance with company policies, accounting procedures, and contractual obligations. • Work directly with Area Accounting Manager and Business Group Managers/Leads/Administrators to manage and coordinate department and project accounting systems to monitor project budgets, invoices, payables, receivables, and other related financial information. • Ensure amendments and cost budgets are updated in our financial system accurately and in a timely manner. • Audit compliance with contractual requirements, which may include invoicing and reporting format, and financial quality control. • Advise management on the financial performance of Business Group projects. 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It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. As an Agency Development Group Lead at Reddit, you will play a key role in expanding our business by leading our partnerships with WPP. You'll manage and support strategic relationships with the holding company, bringing internal and external stakeholders together to drive shared revenue outcomes. You will identify growth opportunities through education programs, decision-maker engagements, and next-generation business solutions for our customers that drive satisfaction and revenue. You'll develop these relationships with a business-building mindset, spearheading partnerships initiatives that benefit our agency partners, their clients, and ultimately generate opportunities for our Sales team. Location: New York Office Responsibilities: Act and serve as a liaison between Hold Co and Reddit to help develop first-class strategic programs and partnerships Formulate and execute quarterly/annual Hold Co Agency go-to-market strategy, ensuring alignment with overall global corporate/sales objectives Collaborate with all key internal stakeholders, including cross-functional leads, to ensure the successful delivery of the go-to-market strategy Develop and contribute to tentpole events in collaboration with business marketing Be a senior thought leader in the industry, acting as an ambassador and spokesperson for Reddit Formulate and negotiate agency partnership agreements and lead the execution of these agreements Lead and facilitate educational training to inform best practices for using Reddit Work with agencies to uplevel their creative strategy and execution to deliver positive business outcomes for their clients Provide input to Product Marketing and Product teams about advertiser insights and needs related to new products, features, and solutions Partner with sales to develop and create account-level planning initiatives to accelerate acquisition (net new) and same-store (existing) advertiser growth Qualifications: 12+ years of experience in advertising sales and agency relationship management Deep familiarity with the WPP / HoldCo ecosystem and strong relationships across key agencies Demonstrated expertise in building and cultivating relationships with senior agency decision-makers at the C-Suite and VP Level Tenacious and entrepreneurial approach to working through product, process, and client challenges Exceptional interpersonal skills with a demonstrated ability to cultivate strong relationships with internal and external partners Adaptable and thrives in a fast-paced environment, managing change effectively Exhibits a high level of competency in oral and written communication skills Benefits: Comprehensive Healthcare Benefits and Income Replacement Programs 401k with Employer Match Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Flexible Vacation & Paid Volunteer Time Off Generous Paid Parental Leave Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and will also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/. To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $266,000—$372,400 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.", "summaryDescription" : "Agency Development Group Lead at Reddit", "postedDate" : "2026-06-16T01:19:22.993", "createdAt" : "2026-06-16T01:19:22.993", "lastUpdated" : "2026-06-16T12:40:55.102", "ingestTimestamp" : "2026-06-16T01:19:22.993", "mongoId" : "6a30767ef292fd229c01a737", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 330000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 875.5368, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3057ebf292fd229cf3ed64", "title" : "Business Group Accounting Lead", "company" : "HDR", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Lead Business Group Accounting Lead in the Engineering industry in the United States, adjusted for seniority and company size." }, "location" : "Multiple Locations", "locations" : [ "Multiple Locations" ], "timestamp" : "2026-06-16T07:12:01.894", "fingerprint" : "78b0bf580ca9cc59ca23c01a233574cec01fddcf9f523c8b118b99953fe17e75", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=785157", "externalId" : "785157", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Degree in Accounting", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Accounting functions", "Project accounting", "Internal controls", "Financial information", "Financial performance", "Financial results", "Staffing recommendations", "Project reporting" ], "hardSkillsList" : [ "Accounting procedures", "Contractual obligations", "Financial system updates", "Contractual requirements", "Financial quality control", "Financial performance analysis", "Project accounting obligations", "Timekeeping policies" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Accounting procedures", "level" : "intermediate" }, { "name" : "Contractual obligations", "level" : "intermediate" }, { "name" : "Financial system updates", "level" : "intermediate" }, { "name" : "Contractual requirements", "level" : "intermediate" }, { "name" : "Financial quality control", "level" : "intermediate" }, { "name" : "Financial performance analysis", "level" : "intermediate" }, { "name" : "Project accounting obligations", "level" : "intermediate" }, { "name" : "Timekeeping policies", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Business Group Accounting, Project Accounting, Financial Analysis, Team Leadership", "majorSkillsList" : [ "Business Group Accounting", "Project Accounting", "Financial Analysis", "Team Leadership" ], "coreResponsibilities" : "Manage accounting functions for one Business Group, Perform specialized accounting functions, Establish internal controls for procedures and practices, Coordinate department and project accounting systems, Monitor project budgets, invoices, payables, receivables, Update amendments and cost budgets in financial system, Audit compliance with contractual requirements, Advise management on financial performance, Analyze and explain financial results, metrics, KPI’s, and, Supervise, mentor, and train Project Accountants, Make staffing recommendations to management, Participate in hiring/training, Communicate and correspond directly with clients regarding invoicing, Ensure timesheets follow timekeeping policies", "teamCollaboration" : "Work with Area Accounting Manager; 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In the role of Accounting Lead, we'll count on you to: • Responsible for accounting functions for one Business Group within a specified region, including project accounting for larger, more complex projects. • Perform specialized accounting functions and establish internal controls for procedures and practices in accordance with company policies, accounting procedures, and contractual obligations. • Work directly with Area Accounting Manager and Business Group Managers/Leads/Administrators to manage and coordinate department and project accounting systems to monitor project budgets, invoices, payables, receivables, and other related financial information. • Ensure amendments and cost budgets are updated in our financial system accurately and in a timely manner. • Audit compliance with contractual requirements, which may include invoicing and reporting format, and financial quality control. • Advise management on the financial performance of Business Group projects. 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As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of Accounting Lead, we'll count on you to: • Responsible for accounting functions for one Business Group within a specified region, including project accounting for larger, more complex projects. • Perform specialized accounting functions and establish internal controls for procedures and practices in accordance with company policies, accounting procedures, and contractual obligations. • Work directly with Area Accounting Manager and Business Group Managers/Leads/Administrators to manage and coordinate department and project accounting systems to monitor project budgets, invoices, payables, receivables, and other related financial information. • Ensure amendments and cost budgets are updated in our financial system accurately and in a timely manner. • Audit compliance with contractual requirements, which may include invoicing and reporting format, and financial quality control. • Advise management on the financial performance of Business Group projects. 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Product teams; Engineering teams; Customer Success teams; Sales teams", "domainKnowledge" : "Support operations; Customer operations; Support platform administration; Self-service support; SaaS products; Consumer-facing products", "domainList" : [ "support-operations", "customer-operations", "support-platform-administration", "self-service-support", "saas-products", "consumer-facing-products" ], "domainSpecificKnowledge" : [ "Support operations", "Customer operations", "Support platform administration", "Self-service support", "SaaS products", "Consumer-facing products" ], "toolProficiency" : [ "Zendesk", "Intercom", "Salesforce", "Amplitude", "Pendo" ], "communicationSkills" : "Stakeholder management", "documentationSkills" : "Documentation", "continuousLearning" : "Learning and development stipend", "innovationCreativity" : "AI-driven support tools; Automation solutions", "problemSolvingSkills" : "Issue resolution; Root cause analysis", "outcomesObjectives" : "Reduce ticket volume; Improve resolution speed; Increase self-service adoption; Drive product decisions", "qualificationsBasic" : "4–8 years of experience in support operations, customer operations, or support platform administration, Hands-on experience managing customer support tickets, Hands-on experience building scalable workflows and processes, Experience with support platforms such as Zendesk, Intercom, Salesforce, or similar tools, Understanding of automation, AI tools, and self-service support solutions, Technical aptitude with the ability to configure systems, Technical aptitude with the ability to work with structured data, Technical aptitude with the ability to build reports or dashboards, Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams, Communication and stakeholder management skills, Ability to influence without direct authority, Comfortable working in ambiguous, fast-paced environments with evolving priorities", "qualificationsPreferred" : "Experience with analytics or product insight tools such as Amplitude, Pendo, or similar platforms is a plus, Exposure to SaaS or consumer-facing digital products is preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own and evolve end-to-end support operations, including tools, workflows, automation, reporting, and customer support platforms. Define clear ownership models across Product, Engineering, Customer Success, Sales, and other teams to ensure consistent issue resolution. Design and optimize support processes to reduce ticket volume, improve resolution speed, and increase self-service adoption. Build and maintain trusted reporting systems, dashboards, and insights that surface customer pain points and drive product decisions. Lead the evaluation and implementation of AI-driven support tools and automation solutions to enhance operational efficiency. Configure and manage support platforms, including workflows, routing logic, integrations, and reporting systems. Collaborate with Product and Engineering to improve internal tools and translate support insights into product enhancements. Identify operational gaps and continuously improve systems, processes, and documentation across the support ecosystem. Requirements: 4–8 years of experience in support operations, customer operations, or support platform administration roles. Hands-on experience managing customer support tickets and building scalable workflows and processes. Experience with support platforms such as Zendesk, Intercom, Salesforce, or similar tools. Strong understanding of automation, AI tools, and self-service support solutions. Technical aptitude with the ability to configure systems, work with structured data, and build reports or dashboards. Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams. Strong communication and stakeholder management skills, with the ability to influence without direct authority. Comfortable working in ambiguous, fast-paced environments with evolving priorities. Experience with analytics or product insight tools such as Amplitude, Pendo, or similar platforms is a plus. Exposure to SaaS or consumer-facing digital products is preferred. Benefits: Competitive base salary aligned with experience and market benchmarks in the United States. Equity compensation aligned with individual impact and company growth. Comprehensive health coverage, including medical, dental, and vision insurance. 401(k) retirement plan with employer matching. Flexible vacation policy and paid company holidays. Paid parental leave and family support benefits. Annual learning and development stipend to support professional growth. Work-from-home equipment stipend to support remote productivity. Charitable donation matching program. Collaborative, high-autonomy environment with strong ownership culture. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Support Platform & Operations Lead. Skills: Support operations, Platform administration, Process optimization, Stakeholder management. Own and evolve end-to-end support operations. 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Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. * Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor * Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. * Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. * Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent * College experience preferred * Minimum 1 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $19.50 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Support Lead at Five Below. Assist customers with product selection. 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"hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.9 }, { "id" : "6a3073def292fd229c0041a4", "title" : "Key Lead", "company" : "Abercrombie and Fitch Co.", "industry" : "Retail", "salary" : { "min" : 31000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Lead position in Toledo, United States, adjusted for the retail industry and part-time employment." }, "location" : "Toledo, US-OH, United States", "locations" : [ "Toledo", "US-OH", "United States" ], "timestamp" : "2026-06-16T10:39:32.269", "fingerprint" : "6455fc8e598c30bc706a369e7c85fbee45de9154960e3121def2367eb7d82cbd", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AbercrombieAndFitchCo/744000132171439-abercrombie-fitch-key-lead-franklin-park", "externalId" : "744000132171439", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toledo", "state" : "Ohio", "country" : 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D. equivalent", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Assist customers with product selection, Process sales transactions accurately, Maintain store appearance and organization, Achieve sales targets and goals, Handle customer inquiries and complaints, Stock merchandise and manage inventory, Promote store loyalty programs, Stay updated on product knowledge", "teamCollaboration" : "Work with team members; Support store operations", "domainKnowledge" : "Apparel and accessories", "domainList" : [ "apparel-and-accessories" ], "domainSpecificKnowledge" : [ "Apparel and accessories" ], "communicationSkills" : "Customer service", "outcomesObjectives" : "Meet sales goals; Enhance customer experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales. What You’ll Do Open and Closing Routines Product Knowledge & Brand Awareness Business Understanding Proactive Thinking Attention to Detail Register/Point of Sales use Asset Protection Visual Displays System Skills Work Schedule Requirements •Schedule will vary weekly but should expect to work at least 12-16 hours per week. •Required availability on Saturdays and Sundays as well as certain holidays. •In addition, during peak timeframes, hours will increase to support the needs of the business. ## Qualifications What it Takes Education- High School Diploma/ G.E.D. equivalent preferred Retail Experience- At least 1 year of retail experience is preferred. Supervisor/ Managerial Experience- No supervisory/ management experience is required. Customer Focus Communication Interpersonal Interaction Fashion Trend Knowledge Outgoing Assertiveness Adaptability/Flexibility & Stress Tolerance Poise & Ambition Multi-Tasking Applied Learning Work Ethic Omni Channel Services ## Additional Information What You’ll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Quarterly Sales Incentive Bonus Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity employer", "summaryDescription" : "Key Lead at Abercrombie and Fitch Co.. Assist customers with product selection. 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Stassney Hq - Main (SHQMAIN)
6230 East Stassney Lane
Austin, 78744

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Provide support to customers. Assist customers with issues", "createdAt" : "2026-06-14T19:48:22.923", "lastUpdated" : "2026-06-16T02:16:34.552", "ingestTimestamp" : "2026-06-14T19:48:22.923", "mongoId" : "69e1e3852beec4dd3d1d0ee4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.44444445, "_score" : 859.4315, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c6ad774d8ee00a090e6d4", "title" : "Offering and Pricing Lead", "company" : "OMP", "industry" : "Consulting", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Lead Offering and Pricing Lead in Antwerp, Belgium within the SaaS industry, adjusted for seniority and company size." }, "location" : "BE-Antwerp", "locations" : [ "BE-Antwerp", "BE-Ghent", "BE-Wavre", "DE-Cologne", "DE-Mannheim", "ES-Barcelona", "FR-Paris", "NL-Rotterdam" ], "timestamp" : "2026-06-15T13:20:42.705", "fingerprint" : "16549aae1ae67abcd2c2dde64645ebe143b2bb3dbb4a5f5c7fb0a7e16328afb4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.omp.com/job/navigate/4673012101?gh_jid=4673012101", "externalId" : "4673012101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Antwerp", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.2211097,4.3997081" } ], "locationText" : "Antwerp, Belgium", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Pricing strategy", "Deal desk", "Commercial excellence", "Contractual alignment" ], "hardSkillsList" : [ "Pricing models", "Costing scenarios", "KPI tracking" ], "hardSkills" : [ { "name" : "Pricing models", "level" : "intermediate" }, { "name" : "Costing scenarios", "level" : "intermediate" }, { "name" : "KPI tracking", "level" : "intermediate" } ], "majorSkills" : "Offering strategy, Pricing models, Deal support", "majorSkillsList" : [ "Offering strategy", "Pricing models", "Deal support" ], "coreResponsibilities" : "Define commercial offering structure, Develop pricing models, Create offer templates, Build pricing scenarios, Support sales negotiations, Review complex proposals, Safeguard deal quality, Track pricing KPIs, Report insights, Support renewals, Improve processes", "teamCollaboration" : "Commercial teams; Legal teams; Business Administration; Account Management teams; Cross-functional teams", "domainKnowledge" : "Supply chain planning; SaaS products; Consulting services", "domainList" : [ "supply-chain-planning", "saas-products", "consulting-services" ], "domainSpecificKnowledge" : [ "Supply chain planning", "SaaS products", "Consulting services" ], "outcomesObjectives" : "Ensure pricing consistency; Ensure contractual alignment; Ensure commercial excellence", "qualificationsBasic" : "5+ years experience, Commercial experience", "rawDescription" : "As an Offering and Pricing Lead, you are in charge of the commercial offering and pricing at OMP, both for OMP’s SaaS supply chain planning products and our consulting services. Your mission is to shape OMP’s offering, define adequate pricing models fit for the different industries served by OMP, and actively participate in their correct application. You work both on a strategic and hands-on level, supporting OMP’s commercial organization in building competitive pricing proposals, ensuring high-quality standards in all offers, and improving pricing-related processes across the company. You partner closely with our Commercial, Legal, Business Administration, and Account Management teams to work on complex B2B deals worldwide where you are responsible for overseeing correct application of OMP’s pricing policies. You ensure pricing consistency, contractual alignment, and commercial excellence throughout the customer lifecycle — from first offer to contract renewal. You are responsible for: Defining and maintaining OMP’s commercial offering structure, including SaaS, services, and upcoming solutions, together with related pricing policies and materials. Developing pricing models for new products, features, and services, ensuring consistency with the overall commercial and market strategy. Creating and maintaining standardized offer templates and commercial materials to support consistent and efficient proposal development. Building pricing and costing scenarios for deals based on size, industry and complexity to support informed commercial decisions. Acting as a hands-on deal desk expert, supporting sales during negotiations with timely, accurate pricing guidance and commercial expertise. Reviewing complex proposals to ensure alignment with pricing guidelines, company strategy, and contractual frameworks. Safeguarding deal quality and pricing consistency by acting as a gatekeeper and monitoring adherence to commercial standards. Tracking pricing and costing KPIs, reporting insights to commercial leadership, supporting renewals with account teams, and collaborating cross-functionally to improve pricing, contracting, and billing processes.", "summaryDescription" : "Offering and Pricing Lead at OMP. Skills: Offering strategy, Pricing models, Deal support. Define commercial offering structure. Develop pricing models", "postedDate" : "2026-06-14T07:57:43.484", "createdAt" : "2026-06-14T07:57:43.484", "lastUpdated" : "2026-06-15T13:20:42.705", "ingestTimestamp" : "2026-06-14T07:57:43.484", "mongoId" : "6a2c6ad774d8ee00a090e6d4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Pricing models", "Costing scenarios", "KPI tracking", "Offering strategy", "Deal support", "Pricing strategy", "Deal desk", "Commercial excellence", "Contractual alignment", "Supply chain planning", "SaaS products", "Consulting services" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 859.38007, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.92 }, { "id" : "6a308179f292fd229c06a5cf", "title" : "Key Lead", "company" : "Abercrombie and Fitch Co.", "industry" : "Retail", "salary" : { "min" : 28000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Lead position in Toledo, United States, adjusted for the retail industry and part-time employment." }, "location" : "Toledo, US-OH, United States", "locations" : [ "Toledo", "US-OH", "United States" ], "timestamp" : "2026-06-16T10:17:54.438", "fingerprint" : "e0acc8e92a9fba4315e98aa92f0a7d267571774698316a8e1d8941b6930e08b3", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AbercrombieAndFitchCo/744000132171439-abercrombie-fitch-key-lead-franklin-park", "externalId" : "744000132171439", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toledo", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.6529143,-83.5378173" } ], "locationText" : "Toledo, Ohio, United States", "employmentType" : "PART_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Sales techniques", "Customer service" ], "majorSkills" : "Sales, Customer engagement", "majorSkillsList" : [ "Sales", "Customer engagement" ], "coreResponsibilities" : "Greet and assist customers, Process sales transactions accurately, Maintain store appearance and organization, Achieve sales targets, Provide product information, Handle customer inquiries and issues", "teamCollaboration" : "Work with team members", "domainKnowledge" : "Retail sales; Apparel products", "domainList" : [ "retail-sales", "apparel-products" ], "domainSpecificKnowledge" : [ "Retail sales", "Apparel products" ], "toolProficiency" : [ "POS systems" ], "communicationSkills" : "Customer interaction", "outcomesObjectives" : "Meet or exceed sales goals", "qualificationsBasic" : "High School diploma or equivalent, Previous retail sales experience", "qualificationsPreferred" : "Experience with visual merchandising, Knowledge of current fashion trends", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales. What You’ll Do Open and Closing Routines Product Knowledge & Brand Awareness Business Understanding Proactive Thinking Attention to Detail Register/Point of Sales use Asset Protection Visual Displays System Skills Work Schedule Requirements •Schedule will vary weekly but should expect to work at least 12-16 hours per week. •Required availability on Saturdays and Sundays as well as certain holidays. •In addition, during peak timeframes, hours will increase to support the needs of the business. ## Qualifications What it Takes Education- High School Diploma/ G.E.D. equivalent preferred Retail Experience- At least 1 year of retail experience is preferred. Supervisor/ Managerial Experience- No supervisory/ management experience is required. Customer Focus Communication Interpersonal Interaction Fashion Trend Knowledge Outgoing Assertiveness Adaptability/Flexibility & Stress Tolerance Poise & Ambition Multi-Tasking Applied Learning Work Ethic Omni Channel Services ## Additional Information What You’ll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Quarterly Sales Incentive Bonus Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity employer", "summaryDescription" : "Key Lead at Abercrombie and Fitch Co.. Skills: Sales, Customer engagement. Greet and assist customers. Process sales transactions accurately", "postedDate" : "2026-06-15T11:01:12.000", "createdAt" : "2026-06-16T01:40:03.013", "lastUpdated" : "2026-06-16T10:17:54.438", "ingestTimestamp" : "2026-06-16T01:40:03.013", "mongoId" : "6a308179f292fd229c06a5cf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 28000, "salaryAnnualMax" : 45000, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ "Sales", "Customer engagement", "Sales techniques", "Customer service", "Retail sales", "Apparel products", "POS systems" ], "skillCount" : 7, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 858.30176, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6960822e0937eae70e9c7f2f", "title" : "Teacher Special Education (Resource/In-Class Support/Co-Teach)", "industry" : "Education", "salary" : { "min" : 58000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Special Education Teacher in Richmond, United States, adjusted for the education industry." }, "location" : "TEXAS-RICHMOND-DAVID CROCKETT MIDDLE SCHOOL", "locations" : [ "TEXAS-RICHMOND-DAVID CROCKETT MIDDLE SCHOOL", "
DAVID CROCKETT MIDDLE SCHOOL (53)
19001 BEECHNUT
RICHMOND, 77407

" ], "certifications" : [ "Texas Education Agency appropriate to subject and grade level of assignment" ], "timestamp" : "2026-06-15T13:47:03.035", "fingerprint" : "9fe5553317b9b8726b39665e60ebbf2c7fd658abac2997262bdc25cf155ca01e", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa210.taleo.net/careersection/ex/jobdetail.ftl?job=181429", "externalId" : "181429", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Richmond", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.5821811,-95.7607832" } ], "locationText" : "Richmond, Texas, United States", "employmentType" : "FULL_TIME", "hardSkillsList" : [ "Disability awareness", "Data collection", "Assessment results", "Adaptive equipment", "Assistive technology", "Behavioral intervention plans", "Personal care", "IEP implementation", "TEKS Compliance", "ARD documents", "Full Individual Evaluation", "Progress reports", "SHARS documentation", "Coaching duties", "UIL rules" ], "hardSkills" : [ { "name" : "Disability awareness", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" }, { "name" : "Assessment results", "level" : "intermediate" }, { "name" : "Adaptive equipment", "level" : "intermediate" }, { "name" : "Assistive technology", "level" : "intermediate" }, { "name" : "Behavioral intervention plans", "level" : "intermediate" }, { "name" : "Personal care", "level" : "intermediate" }, { "name" : "IEP implementation", "level" : "intermediate" }, { "name" : "TEKS Compliance", "level" : "intermediate" }, { "name" : "ARD documents", "level" : "intermediate" }, { "name" : "Full Individual Evaluation", "level" : "intermediate" }, { "name" : "Progress reports", "level" : "intermediate" }, { "name" : "SHARS documentation", "level" : "intermediate" }, { "name" : "Coaching duties", "level" : "intermediate" }, { "name" : "UIL rules", "level" : "intermediate" } ], "majorSkills" : "Special education instruction, IEP development, Behavioral intervention", "majorSkillsList" : [ "Special education instruction", "IEP development", "Behavioral intervention" ], "coreResponsibilities" : "Provide instruction to students, Develop skills for curriculum access, Prepare lesson plans, Organize instructional materials, Maintain knowledge of disability awareness, Implement specially designed instruction, Utilize data collection tools, Document student program, Monitor educational plans, Adjust instructional plans, Adjust behavioral plans, Adjust social emotional plans, Use adaptive equipment, Use assistive technology, Implement students' IEPS, Implement behavioral intervention plans, Implement social skills, Modify materials, Modify curriculum, Provide for basic needs, Assist with toileting, Assist with feeding, Collaborate with general education teachers, Maintain knowledge of content, Maintain confidentiality, Work collaboratively with parents, Develop individual education program, Develop present levels of academic achievement, Develop functional performance, Develop Annual Goals/Objectives, Arrange ARD documents, Prepare draft ARD documents, Participate in Full Individual Evaluation, Provide progress reports, Participate in ARD meetings, Follow district guidelines, Follow state guidelines, Follow federal guidelines, Conduct SHARS tasks, Maintain SHARS tasks, Participate in professional development, Provide support to paraprofessionals, Direct paraprofessionals, Perform coaching duties, Assist Athletic Department, Communicate with Athletic Department", "teamCollaboration" : "General education teachers; Parents; School community personnel; Related service providers; Paraprofessionals; Athletic Department", "domainKnowledge" : "Special education; IEP goals; ARD meetings; UIL rules and regulations", "domainList" : [ "special-education", "iep-goals", "ard-meetings", "uil-rules-and-regulations" ], "domainSpecificKnowledge" : [ "Special education", "IEP goals", "ARD meetings", "UIL rules and regulations" ], "communicationSkills" : "Oral communication; Written communication", "documentationSkills" : "Record keeping; Progress reports", "continuousLearning" : "Professional development activities", "specialRequirements" : "Lifting and positioning students, Hands-on intervention strategies, Approved physical restraint strategies, Intervene with student behavior, Exposure to bodily fluids, Exposure to illnesses, Work outside up to 25%, Work prolonged or irregular hours, Maintain emotional control under stress", "qualificationsBasic" : "Bachelor's degree, Valid Teaching Certification, Valid Special Education Certification EC-12", "qualificationsPreferred" : "Demonstrate competency through TCCW, Received statement of eligibility", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Overview The Teacher Special Education Resource In-Class Support Co-Teach Middle School will provide instruction in academic, behavior, social and self-care skills to students with disabilities using a variety of teaching techniques, materials and equipment. Resource/In-Class Support/Co-teach services are designed for students with varying disabilities receiving instruction in the general education and/or special education setting. Any teacher who will coach a UIL sport will also provide athletic services related to that athletic sport and the athletic program. Position Description Essential Duties and Responsibilities Service Delivery/Instruction Provide instruction to students with varying disabilities in the development of skills and knowledge that enables him or her to access the grade-level curriculum using accommodations and/or modifications in the least restrictive environment Prepare lesson plans and organize materials that are sequential and meaningful to instruction and geared to the student's assessed needs, IEP goals and objectives, functioning level, and aligned with the general education curriculum Maintain knowledge of disability awareness in order to plan and implement appropriate specially designed instruction to enable students full access to the general education curriculum Utilize data collection tools and assessment results to document ongoing student program maintain and retain accurate records, and monitor and adjust instructional, behavioral, and social emotional educational plans Use appropriate adaptive equipment and assistive technology as recommended by related service providers/ARD to facilitate learning, communication, mobility, and positioning Fully implement students' IEPS, including behavioral intervention plans, social skills, and accommodations/modification of materials/ and or curriculum Provide for basic needs of students' who, because of their disability are not able to care for themselves regarding personal care, including but not limited to toileting and feeding Collaborate with general education teachers to ensure full implementation of students' IEPs, including behavioral intervention plans, social skills, and accommodations/modification of materials and/or curriculum Maintain updated knowledge and understanding of assigned grade-level(s) content, Texas Essential Knowledge and Skills (TEKS) Compliance Maintain confidentiality with regards to student with disabilities as required by law Work collaboratively with parents, students, and school community personnel to develop an individual education program (IEP) for assigned students Develop present levels of academic achievement and functional performance (PLAAFP) and Annual Goals/Objectives based on documentation of performance to present during Annual, Review, and Dismissal (ARD) meetings Arrange and prepare draft ARD documents, participate in students' Full Individual Evaluation (FIE), provide progress reports to parents, and participated in required ARD meetings Follow all district, state, and federal guidelines related to serving students with disabilities Conduct and maintain tasks related to the School Health and Related Services Program (SHARS), including documentation of the provision of services Program Support Participate in appropriate professional development activities, as required or assigned by campus, district, or special education department Provide support and direction to paraprofessionals regarding the implementation of students' IEPs and needs If the position is tied to coaching a UIL sport, the following essential duties and responsibilities are applicable to coaching: Perform coaching duties as assigned as well as other duties required for the smooth, efficient operation of a successful athletic program Possess knowledge and adheres to UIL rules and regulations Assist the Athletic Department with budget, schedules, care/use of facilities Communicate with the Athletic Department on a regular basis Supervisory Responsibilities None Qualification Requirements To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. Bachelor's degree Valid Teaching Certification Issued by Texas Education Agency appropriate to subject and grade level of assignment or demonstrate competency through the state's Texas Content Competency Worksheet (TCCW) or has received statement of eligibility Valid Special Education Certification EC-12, or Special Education Specialist Certification EC-12 Valid Driver's license with CDL Certification preferred if coaching a UIL sport Coaching experience preferred if coaching a UIL sport Ability to plan and implement lessons based on needs and abilities of students Ability to establish and maintain effective relationships with students, peers and parents Excellent communication skills, both oral and written Demonstrated knowledge of appropriate technology equipment and software programs Proven ability to apply knowledge of current research and theory to instructional programs Physical Requirements/Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms. The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress. Additional Information The employee will be required to work outside up to 25% of the time and will be exposed to the elements and inclement weather. This position requires lifting and positioning students, controlling certain behavior through hands-on intervention strategies and approved physical restraint strategies. Teachers are expected to intervene with students' behavior, which can include aggression, self-injurious behaviors, disruptive behaviors, and self-stimulatory behaviors. The potential exists for exposure to bodily fluids and frequent childhood, pre-teen and teen illnesses. TEXAS-RICHMOND", "summaryDescription" : "Teacher Special Education (Resource/In-Class Support/Co-Teach). Skills: Special education instruction, IEP development, Behavioral intervention. Provide instruction to students. Develop skills for curriculum access", "createdAt" : "2026-06-14T07:37:48.945", "lastUpdated" : "2026-06-15T13:47:03.035", "ingestTimestamp" : "2026-06-14T07:37:48.945", "mongoId" : "6960822e0937eae70e9c7f2f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Disability awareness", "Data collection", "Assessment results", "Adaptive equipment", "Assistive technology", "Behavioral intervention plans", "Personal care", "IEP implementation", "TEKS Compliance", "ARD documents", "Full Individual Evaluation", "Progress reports", "SHARS documentation", "Coaching duties", "UIL rules", "Special education instruction", "IEP development", "Behavioral intervention", "Special education", "IEP goals", "ARD meetings", "UIL rules and regulations", "Texas Education Agency appropriate to subject and grade level of assignment" ], "skillCount" : 23, "jobCategory" : "education", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 855.08844, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c746774d8ee00a0934b33", "title" : "Support Operations Lead", "company" : "Zip", "industry" : "Customer Support", "salary" : { "min" : 80000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-15T07:47:16.638", "fingerprint" : "dbd14b94299078bc9f534ecfa63416cfc05d7618bc1d8d86274f96c182be9a5c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/zip/f9fbd624-98d8-486c-9ed6-2ac996fc0886/application", "externalId" : "f9fbd624-98d8-486c-9ed6-2ac996fc0886", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 7, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk, AI Tools, SQL, BI Tools, Snowflake", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Routing rules", "Automation", "Reporting", "Analytics", "Capacity planning", "Staffing model" ], "hardSkills" : [ { "name" : "Routing rules", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Analytics", "level" : "intermediate" }, { "name" : "Capacity planning", "level" : "intermediate" }, { "name" : "Staffing model", "level" : "intermediate" } ], "majorSkills" : "Support Operations, Process design, Data analysis", "majorSkillsList" : [ "Support Operations", "Process design", "Data analysis" ], "coreResponsibilities" : "Build routing rules, Build automation, Leverage AI tooling, Streamline friction, Design dashboards, Maintain dashboards, Surface queue metrics, Own staffing model, Translate forecasts, Identify work bottlenecks, Partner with cross-functional teams, Ensure systems are in place", "teamCollaboration" : "Cross-functional teams; Customer Success; Engineering", "domainKnowledge" : "Enterprise procurement", "domainList" : [ "enterprise-procurement" ], "domainSpecificKnowledge" : [ "Enterprise procurement" ], "toolProficiency" : [ "Zendesk", "Claude", "Co-Pilot", "Looker", "Tableau" ], "communicationSkills" : "Simplify complex concepts", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Industry-leading processes; Scaling support team", "qualificationsBasic" : "4–7 years in Support Operations, Deep Zendesk administration experience, Build from scratch experience, Analytical skills, Experience with capacity planning, Experience leveraging AI tools", "qualificationsPreferred" : "Looker, Tableau, or equivalent BI tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. YOUR ROLE This is a founding Support Operations role — the first person to own the operational infrastructure for Zip's Customer Support team. Our support team is growing fast, and you will own ensuring the team’s processes, reporting, and infrastructure are industry-leading, scaling a support team befitting our world-class customers. You'll report directly to the Head of Support and work alongside Technical Support Engineers, Customer Success, and Engineering. The person who succeeds here is equal parts operator, analyst, and builder – ready for a fast-paced environment, and comfortable building and scaling systems from scratch. YOU WILL - Support Tool Administration & Tooling - You will build routing rules and automation, and leverage AI Tooling to ensure the support team runs like a well-oiled machine. You’re ready to do whatever it takes to streamline any friction slowing the team down from helping our customers. - Reporting & Analytics - You will design and maintain the dashboards and reports that surface what's actually happening in the queue: ticket volume trends, time-to-first-response, time-to-resolution, CSAT, and individual KPIs for our support team. - Capacity Planning - Own the staffing model. Translate ticket volume forecasts into headcount and other recommendations. - Workflow & Process Design - Identify where work gets stuck, slowed down, or done inconsistently, partnering with cross-functional teams to ensure there are the right systems in place for our team to work as collaboratively as possible. QUALIFICATIONS - 4–7 years in Support Operations, Customer Experience Operations, or a closely related function - Deep, hands-on Zendesk administration experience — triggers, automations, routing, SLA configuration, reporting, and integrations are second nature - Demonstrated ability to build from scratch: you've stood up a system, process, or program in an environment where one didn't exist before - Strong analytical skills — comfortable in SQL, Excel/Sheets modeling, and BI tools (Looker, Tableau, or equivalent); you pull your own data - Experience with capacity planning or workforce management — you've built a staffing model and defended it to leadership - Experiencing leveraging AI tools to streamline team workflows and operations. CORE SKILLS - Exceptional written and verbal communication, with the ability to simplify complex technical concepts for non-technical stakeholders. - Strong prioritization, time management, and operational discipline across multiple active issues. - Fast learner with the ability to learn on the fly, and work in gray areas TECHNICAL SKILLS - Experience with Zendesk - Experience with AI Tools (Claude, Co-Pilot) - Experience with SQL and BI Tools like Snowflake The salary range for this role is $80,000 - $140,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. PERKS & BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - \uD83D\uDCC8 Start-up equity - \uD83E\uDDB7 Full health, vision & dental coverage - \uD83D\uDEA0 Team building events & happy hours - \uD83C\uDF34 Flexible PTO - \uD83D\uDCBB Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!", "summaryDescription" : "Support Operations Lead at Zip. Skills: Support Operations, Process design, Data analysis. Build routing rules. Build automation", "createdAt" : "2026-06-13T21:30:39.555", "lastUpdated" : "2026-06-15T07:47:16.638", "ingestTimestamp" : "2026-06-13T21:30:39.555", "mongoId" : "6a2c746774d8ee00a0934b33", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 140000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Routing rules", "Automation", "Reporting", "Analytics", "Capacity planning", "Staffing model", "Support Operations", "Process design", "Data analysis", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Enterprise procurement", "Zendesk", "Claude", "Co-Pilot", "Looker", "Tableau" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 854.3998, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305ff6f292fd229cf839ad", "title" : "Lead Therapist", "company" : "Soho House & Co.", "industry" : "Hospitality", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Therapist in London, UK, adjusted for the hospitality industry and lead seniority." }, "location" : "Cowshed Primrose Hill - 115-117 Regent's Park Rd, London NW1 8UR", "locations" : [ "Cowshed Primrose Hill - 115-117 Regent's Park Rd", "London NW1 8UR" ], "certifications" : [ "NVQ levels 2 & 3" ], "timestamp" : "2026-06-16T08:05:10.172", "fingerprint" : "ad21f0ab2177a2699d04959b56146d9d17c208f6ace4d6538e1bb7dfe641b633", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/sohohouseco/jobs/4882456101", "externalId" : "4882456101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 8, "experienceMaxYears" : 2, "experienceLevel" : "Lead", "professionalSkills" : [ "Therapeutic treatments", "Client care", "Service excellence", "Holistic health", "Wellness experience", "Team mentoring", "Professional development", "Product knowledge", "Stock management", "Client records" ], "hardSkillsList" : [ "Therapeutic treatments", "Hygiene compliance", "Licensing regulations" ], "softSkillsList" : [ "Leadership", "Mentoring", "Coaching", "Interpersonal skills" ], "hardSkills" : [ { "name" : "Therapeutic treatments", "level" : "intermediate" }, { "name" : "Hygiene compliance", "level" : "intermediate" }, { "name" : "Licensing regulations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Coaching" }, { "name" : "Interpersonal skills" } ], "majorSkills" : "Therapeutic treatments, Team leadership, Client satisfaction", "majorSkillsList" : [ "Therapeutic treatments", "Team leadership", "Client satisfaction" ], "coreResponsibilities" : "Deliver therapeutic treatments, Supervise junior therapists, Train junior therapists, Mentor junior therapists, Manage treatment schedules, Maintain knowledge of therapies, Ensure compliance with regulations, Handle member enquiries, Handle member feedback, Handle member complaints, Collaborate with Spa Manager, Coordinate wellness events, Coordinate promotions, Coordinate marketing initiatives, Manage stock levels, Place orders for products, Lead team meetings, Maintain client records, Maintain treatment documentation", "teamCollaboration" : "Other departments; Spa Manager", "domainKnowledge" : "Holistic health; Wellness", "domainList" : [ "holistic-health", "wellness" ], "domainSpecificKnowledge" : [ "Holistic health", "Wellness" ], "toolProficiency" : [ "Spa software" ], "communicationSkills" : "Member enquiries; Member feedback; Member complaints", "continuousLearning" : "Continuous training", "specialRequirements" : "Seize, grasp, turn, hold objects, Work on feet 8 hours, Occasionally kneel, bend, crouch, climb", "outcomesObjectives" : "Ensure highest standards of client care; Deliver exceptional wellness experience; Ensure continuous professional development; Adherence to protocols; Optimal team productivity; Enhance service offerings; Maintain professionalism and discretion; Foster communication; Foster motivation; Foster continuous improvement", "qualificationsBasic" : "2 years experience, Qualified therapist, Leadership experience, Over 18 years old", "qualificationsPreferred" : "Relevant therapy qualifications, Advanced certifications, Spa software knowledge, NVQ levels 2 & 3", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Role… At Soho House, as a Lead Therapist, you will oversee the daily operations of the therapy team, ensuring the highest standards of client care and service excellence. You will lead by example, providing expert treatments while mentoring and supporting your colleagues to deliver an exceptional wellness experience for our members and guests. This role requires outstanding technical skills, strong leadership abilities, and a passion for holistic health and wellbeing. What's in it for you? Weekly Pay Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (option to up to 2 additional dependents) Dental Plan (option to add up to 2 additional dependents) Birthday Day Off after 1 years' continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties… Deliver a range of high-quality therapeutic treatments consistent with the club’s standards and member preferences Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction Maintain an up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings Ensure compliance with hygiene, health & safety, and licensing regulations at all times Handle member enquiries, feedback, and complaints with professionalism and discretion Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives Manage stock levels of therapy products and equipment, placing orders as needed Lead regular team meetings to foster communication, motivation, and continuous improvement Maintain detailed client records and treatment documentation in line with confidentiality policies What we are looking for... A successful Lead Therapist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. Extensive experience as a qualified therapist with a broad range of treatments Proven leadership experience within a spa or wellness environment Excellent communication, coaching, and interpersonal skills Ability to motivate and inspire a team in a high-end service setting Strong organisational skills and attention to detail Desirable: Relevant therapy qualifications (e.g., massage, beauty, holistic therapies) Additional certifications in advanced or specialised treatments Knowledge of spa software and booking systems NVQ levels 2 & 3 qualified Physical Requirements: Must be over the age of 18 Must be able to seize, grasp, turn and hold objects by hand Able to work on your feet for at least 8 hours Occasionally kneel, bend, crouch and climb as required", "summaryDescription" : "Lead Therapist at Soho House & Co.. Skills: Therapeutic treatments, Team leadership, Client satisfaction. Deliver therapeutic treatments. Supervise junior therapists", "postedDate" : "2026-06-15T23:23:35.927", "createdAt" : "2026-06-15T23:23:35.927", "lastUpdated" : "2026-06-16T08:05:10.172", "ingestTimestamp" : "2026-06-15T23:23:35.927", "mongoId" : "6a305ff6f292fd229cf839ad", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Therapeutic treatments", "Hygiene compliance", "Licensing regulations", "Leadership", "Mentoring", "Coaching", "Interpersonal skills", "Team leadership", "Client satisfaction", "Client care", "Service excellence", "Holistic health", "Wellness experience", "Team mentoring", "Professional development", "Product knowledge", "Stock management", "Client records", "Wellness", "NVQ levels 2 & 3", "Spa software" ], "skillCount" : 21, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 845.85455, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2cc34474d8ee00a0a08de9", "title" : "Tier Support Team Lead", "company" : "Owner", "industry" : "Customer Experience", "salary" : { "min" : 6.0E7, "max" : 9.0E7, "currency" : "COP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Tier Support Team Lead in the SaaS industry in Colombia, adjusted for seniority and remote work." }, "location" : "Remote - Colombia", "locations" : [ "Remote - Colombia" ], "timestamp" : "2026-06-16T03:47:19.890", "fingerprint" : "ffc9404d39cd45bd6d72697ccca65ea0ac86293d14243ecdba72f4846b1c04fc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/owner/4fa430e6-55ba-4cb9-8311-daa8f57e1db7/application", "externalId" : "4fa430e6-55ba-4cb9-8311-daa8f57e1db7", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Colombia", "continent" : "sa", "workMode" : "remote" } ], "locationText" : "Colombia", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Team leadership", "Performance management", "Customer support" ], "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Success, Team Leadership, Support Operations", "majorSkillsList" : [ "Customer Success", "Team Leadership", "Support Operations" ], "coreResponsibilities" : "Lead from the floor, Coach with intention, Drive consistent performance, Ensure customers receive timely, empathetic, and high-quality support, Execute Tier support, Coach agents in real time, Reinforce expectations, Monitor performance, Make decisions without constant direction, Deliver feedback that drives change", "domainKnowledge" : "Restaurant industry; Local business software", "domainList" : [ "restaurant-industry", "local-business-software" ], "domainSpecificKnowledge" : [ "Restaurant industry", "Local business software" ], "toolProficiency" : [ "Salesforce", "Talkdesk", "Intercom" ], "communicationSkills" : "Deliver feedback", "problemSolvingSkills" : "Rapid course correction; Troubleshooting", "outcomesObjectives" : "Ensure customers receive timely, empathetic, and high-quality support", "qualificationsBasic" : "People-first, execution-obsessed leader, Lead from the floor, Coach with intention, Drive consistent performance, Daily presence, Clear standards, Rapid course correction, Ensure customers receive timely, empathetic, and high-quality support, Day-to-day execution of Tier support, Coach agents in real time, Reinforce expectations, Monitor performance, Make decisions without constant direction, Clear, direct, and empathetic communicator, Deliver feedback that drives change, Calm, structured leader, Experience with support tooling", "qualificationsPreferred" : "Spanish/English bilingual fluency is a plus, Restaurant, hospitality, or marketplace support experience is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! About Owner.com http://owner.com/ Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We’re looking for a people-first, execution-obsessed Tier I Support Team Lead to lead from the floor, coach with intention, and drive consistent performance across our frontline Support team. This role is not about passive management. It’s about daily presence, clear standards, strong coaching, and rapid course correction to ensure customers receive timely, empathetic, and high-quality support—every interaction, every day. The Tier I Support Team Lead is responsible for the day-to-day execution of Tier I support. You will coach agents in real time, reinforce expectations, monitor performance against clear metrics, and take action when standards are not being met. You’ll work closely with other Team Leads, the Support Manager, and QA to ensure alignment, coverage, and consistency across the org. This role is 100% remote and may be based in LATAM - Colombia, Mexico or Costa Rica. The Impact You’ll Have - Lead and develop frontline agents - Own coaching and development for a pod of Tier I agents through structured 1:1s, live call/chat coaching, and timely feedback - Build confidence and capability while holding a high bar for performance, ownership, and customer experience - Identify skill vs. will gaps and address them directly through coaching or performance management - Own quality, accuracy, and consistency - Reinforce SOPs, workflows, and decision frameworks consistently - Partner with QA to calibrate expectations, address trends, and translate QA insights into clear coaching actions - Ensure tone, accuracy, and adherence meet expectations—not just CSAT - Drive daily execution and results - Actively monitor SLA, productivity, schedule adherence, attendance, and CSAT - Stay close to the floor to identify risks early and intervene quickly - Escalate issues appropriately while maintaining strong Tier I → Tier II handoffs - Build a culture of accountability and support - Create an environment where expectations are clear, feedback is frequent, and performance is owned - Balance empathy with accountability—agents feel supported and responsible for results - Reinforce behaviors that align with our values and customer standards - Enable scale and operational improvement - Surface gaps in training, documentation, tooling, or process - Partner with leadership to continuously improve how Tier I support operates at scale - Help agents progress toward mastery-level performance and future growth opportunities Who You’ll Work With - Report to: Support Team Manager - Coach daily: Tier I Support Agents through 1:1s, feedback, and performance management - Partner with: Other Tier I Team Leads to ensure coverage, consistency, and alignment - Collaborate with: Tier II Team Lead to improve escalation quality and handoffs - Work closely with: QA Analyst on calibration, trends, and targeted coaching initiatives What We’re Looking For - 3–6 years of experience in customer support, ideally in a high-volume SaaS or marketplace environment - 1–2 years in a leadership, senior agent, SME, or acting lead role with direct coaching responsibility - Strong passion for coaching and developing others—paired with comfort holding firm performance standards - Proven ability to manage day-to-day performance across SLA, productivity, attendance, and quality - Ability to diagnose performance issues (skill, behavior, clarity, or effort) and respond decisively - Highly organized, proactive, and comfortable making decisions without constant direction - Clear, direct, and empathetic communicator—able to deliver feedback that drives change - Experience with support tooling (Salesforce, Talkdesk, Intercom, or similar CRM/telephony platforms) - Calm, structured leader in fast-paced, high-volume environments - Spanish/English bilingual fluency is a strong plus - Restaurant, hospitality, or marketplace support experience is a plus Pay & Benefits - The estimated base salary range for this role is $30k USD - Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Interview Process - Recruiter Screen — 30-minute video call to align on your background, what you're looking for, and answer any early questions. - Hiring Manager Screen — 30-minute video interview to go deeper on your experience and how you work. - Full Interview Round — 45-minute interview with our Support Manager to dive deeper into your leadership experience and background. - Final Round — 30-minute video conversation with a senior leadership member. \uD83D\uDEA9 Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as \"phishing\" or “spam” and do not respond. Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.", "summaryDescription" : "Tier Support Team Lead at Owner. Skills: Customer Success, Team Leadership, Support Operations. Lead from the floor. Coach with intention", "createdAt" : "2026-06-14T20:22:27.921", "lastUpdated" : "2026-06-16T03:47:19.890", "ingestTimestamp" : "2026-06-14T20:22:27.921", "mongoId" : "6a2cc34474d8ee00a0a08de9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Leadership", "Customer Success", "Team Leadership", "Support Operations", "Team leadership", "Performance management", "Customer support", "Restaurant industry", "Local business software", "Salesforce", "Talkdesk", "Intercom" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 841.9275, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5ecd74d8ee00a08e6fa2", "title" : "IT Support Lead", "company" : "Jonsson Workwear", "industry" : "Manufacturing", "salary" : { "min" : 250000.0, "max" : 400000.0, "currency" : "SZL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Support Lead in Nhlangano, Eswatini, adjusted for lead seniority and manufacturing industry." }, "location" : "Nhlangano, Shiselweni, Eswatini", "locations" : [ "Nhlangano", "Shiselweni", "Eswatini" ], "timestamp" : "2026-06-14T19:06:36.889", "fingerprint" : "3778803a050cde49f0c6a4dce372bb4c6fcd780c6eb3eb11c51975604d366bb6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/jonssonworkwear/jobs/4863695101", "externalId" : "4863695101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Nhlangano", "state" : "Shiselweni", "country" : "Eswatini", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-27.1126940,31.2006790" } ], "locationText" : "Nhlangano, Shiselweni, Eswatini", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "MES, WMS", "professionalSkills" : [ "IT infrastructure management", "System maintenance", "Vendor management", "IT solutions implementation" ], "hardSkillsList" : [ "System uptime", "System performance", "System security", "Network infrastructure", "Server maintenance", "End-user device support", "Access systems", "Surveillance systems", "IT policy compliance", "Data protection compliance", "Audit standards compliance" ], "softSkillsList" : [ "Leadership", "Mentoring", "Problem-solving", "Decision-making" ], "hardSkills" : [ { "name" : "System uptime", "level" : "intermediate" }, { "name" : "System performance", "level" : "intermediate" }, { "name" : "System security", "level" : "intermediate" }, { "name" : "Network infrastructure", "level" : "intermediate" }, { "name" : "Server maintenance", "level" : "intermediate" }, { "name" : "End-user device support", "level" : "intermediate" }, { "name" : "Access systems", "level" : "intermediate" }, { "name" : "Surveillance systems", "level" : "intermediate" }, { "name" : "IT policy compliance", "level" : "intermediate" }, { "name" : "Data protection compliance", "level" : "intermediate" }, { "name" : "Audit standards compliance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Problem-solving" }, { "name" : "Decision-making" } ], "majorSkills" : "IT Support Leadership, Infrastructure Management, System Uptime, Manufacturing IT", "majorSkillsList" : [ "IT Support Leadership", "Infrastructure Management", "System Uptime", "Manufacturing IT" ], "coreResponsibilities" : "Lead and mentor IT support technicians, Allocate work, Monitor technician performance, Oversee network infrastructure installation, Oversee server installation, Oversee end-user device installation, Oversee access systems installation, Oversee surveillance systems installation, Ensure system uptime, Ensure system performance, Ensure system security, Understand manufacturing requirements, Implement production workflow solutions, Support manufacturing system integration, Support operational system integration, Support connected technologies integration, Maintain system documentation, Ensure IT policy compliance, Ensure data protection compliance, Ensure audit standards compliance, Coordinate with IT vendors, Coordinate with systems vendors, Manage vendor support activities, Track vendor issues, Ensure vendor adherence to standards, Support new system introduction, Support enhanced system introduction", "teamCollaboration" : "Manufacturing teams; Operational teams; IT vendors; Systems vendors", "domainKnowledge" : "Manufacturing environment; Production workflows; MES; WMS", "domainList" : [ "manufacturing-environment", "production-workflows", "mes", "wms" ], "domainSpecificKnowledge" : [ "Manufacturing environment", "Production workflows", "MES", "WMS" ], "documentationSkills" : "System documentation", "problemSolvingSkills" : "Problem-solving; Decision-making", "outcomesObjectives" : "Ensure efficient operations; Ensure uninterrupted operations; Support production efficiency; Enable seamless operations; Support performance; Support scalability; Support long-term growth", "qualificationsBasic" : "5+ years IT support experience, Experience leading a team, Experience in a manufacturing environment", "qualificationsPreferred" : "Experience with MES, Experience with WMS", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Jonsson Workwear, technology is a critical enabler of our manufacturing capability. The systems and infrastructure that support our operations must be reliable, secure and aligned to the demands of a high-performing production environment. To support the continued growth of our eSwatini facility, we’re looking for an experienced IT Support Lead to join our Technology Team. This role will take ownership of the on-site IT environment, ensuring that infrastructure, systems and support processes enable efficient, uninterrupted operations. If you have strong technical depth and the ability to lead within a complex environment, this is an opportunity to make a meaningful impact. As the on-site IT lead, your expertise will be central to maintaining stable, secure and high-performing systems while guiding a team of technicians. Your work will directly support production efficiency and ensure that technology continues to enable seamless operations across the facility. This role goes beyond day-to-day support. Your ability to lead a team, manage vendors, and implement effective IT solutions within a manufacturing environment will be key. By bridging technical capability with operational needs, you’ll ensure that systems and infrastructure continue to support performance, scalability and long-term growth. The IT Support Lead that supports our business will be required to: Lead and mentor a team of IT support technicians, ensuring consistent delivery and ongoing development. Allocate work, monitor performance and maintain alignment to IT standards, procedures and service expectations. Oversee the installation, configuration and maintenance of network infrastructure, servers, end-user devices, and access and surveillance systems. Ensure system uptime, performance and security across all supported environments. Work closely with manufacturing and operational teams to understand requirements and implement solutions that support production workflows. Support the integration of manufacturing and operational systems, including MES, WMS and connected technologies. Maintain accurate system documentation and ensure compliance with IT policies, data protection requirements and audit standards. Coordinate with IT and systems vendors, managing support activities, tracking issues and ensuring adherence to standards and site requirements. Support the introduction of new or enhanced systems into production environments. Apply strong problem-solving and decision-making in a fast-paced environment with multiple priorities. In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.", "summaryDescription" : "IT Support Lead at Jonsson Workwear. Skills: IT Support Leadership, Infrastructure Management, System Uptime, Manufacturing IT. Lead and mentor IT support technicians. Allocate work", "postedDate" : "2026-06-12T22:03:59.043", "createdAt" : "2026-06-12T22:03:59.043", "lastUpdated" : "2026-06-14T19:06:36.889", "ingestTimestamp" : "2026-06-12T22:03:59.043", "mongoId" : "6a2c5ecd74d8ee00a08e6fa2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "System uptime", "System performance", "System security", "Network infrastructure", "Server maintenance", "End-user device support", "Access systems", "Surveillance systems", "IT policy compliance", "Data protection compliance", "Audit standards compliance", "Leadership", "Mentoring", "Problem-solving", "Decision-making", "IT Support Leadership", "Infrastructure Management", "System Uptime", "Manufacturing IT", "IT infrastructure management", "System maintenance", "Vendor management", "IT solutions implementation", "Manufacturing environment", "Production workflows", "MES", "WMS" ], "skillCount" : 27, "jobCategory" : "engineering", "jobSubcategory" : "technology", "dataQualityScore" : 0.8888889, "_score" : 839.0637, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing" }, { "id" : "6a2cc25074d8ee00a0a05f1f", "title" : "Change and Implementation Lead", "company" : "Montu", "industry" : "Montu", "salary" : { "min" : 65000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "Yearly" }, "location" : "Hybrid Winnersh ", "locations" : [ "Hybrid Winnersh ", "Winnersh" ], "timestamp" : "2026-06-16T02:01:22.064", "fingerprint" : "63b4d2ee7a476b10236cea5a8edeb8bd20404ee1b11d968f48e48e36a16b1377", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/montu-uk/02cce24d-faf8-4279-91dc-4cf125a240c9/application", "externalId" : "02cce24d-faf8-4279-91dc-4cf125a240c9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Winnersh", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4308820,-0.8778641" } ], "locationText" : "Winnersh, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Lead", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Root cause analysis", "Change communication" ], "hardSkillsList" : [ "Agile delivery models", "Hybrid delivery models" ], "hardSkills" : [ { "name" : "Agile delivery models", "level" : "intermediate" }, { "name" : "Hybrid delivery models", "level" : "intermediate" } ], "majorSkills" : "Implementation, Change management, Process optimization, Delivery management", "majorSkillsList" : [ "Implementation", "Change management", "Process optimization", "Delivery management" ], "coreResponsibilities" : "Find and fix broken processes, Diagnose root causes, Make decisions on priorities, Deliver initiatives end-to-end, Create clear plans, Track progress, Manage risks, Unblock issues, Build stakeholder relationships, Align stakeholders, Inform stakeholders, Make case for change, Win over sceptics, Communicate through change, Simplify processes, Build delivery muscle, Champion delivery best practices, Optimise processes, Apply Lean Six Sigma, Apply continuous improvement principles", "teamCollaboration" : "Coordinate across teams; Work with diverse stakeholders", "projectManagementSkills" : [ "Agile", "Lean Six Sigma" ], "domainKnowledge" : "Healthtech ecosystem; Clinical initiatives; Pharmacy initiatives; Digital initiatives; Logistics initiatives; Regulatory initiatives; Commercial initiatives", "domainList" : [ "healthtech-ecosystem", "clinical-initiatives", "pharmacy-initiatives", "digital-initiatives", "logistics-initiatives", "regulatory-initiatives", "commercial-initiatives" ], "domainSpecificKnowledge" : [ "Healthtech ecosystem", "Clinical initiatives", "Pharmacy initiatives", "Digital initiatives", "Logistics initiatives", "Regulatory initiatives", "Commercial initiatives" ], "toolProficiency" : [ "Jira", "Notion", "Confluence", "Spreadsheets" ], "communicationSkills" : "Make the case for change", "continuousLearning" : "Opportunities for growth and development", "problemSolvingSkills" : "Solve problems in real-time; Diagnose root causes; Bring clarity to chaos", "outcomesObjectives" : "Scale at pace; Leave processes faster and simpler", "qualificationsBasic" : "3-5 years experience as Implementation & Change Lead, Experience in fast-paced, high-growth environment", "qualificationsPreferred" : "Healthtech experience a plus, Medtech experience a plus, SaaS experience a plus, Regulated industries experience a plus, Agile certifications, PMP certifications, PRINCE2 certifications, Lean Six Sigma certifications", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "IMPLEMENTATION & CHANGE LEAD We’re looking for an ambitious and action-oriented Implementation & Change Lead to help accelerate Montu’s mission to transform healthcare through cannabis therapies. In this role, you’ll be an agent for change; managing and driving the delivery of projects that sit at the heart of scaling our healthtech ecosystem spanning clinical, pharmacy, digital, logistics, regulatory, and commercial initiatives. This isn't a traditional project management role. We don't run a rigid methodology, and we're not looking for someone to impose one. We want someone who brings just enough structure to keep the important things on track, and who's as comfortable rolling up their sleeves as drawing up a plan. This is a hands-on role in a fast-paced scale-up. You’ll coordinate across teams, solve problems in real-time, and keep projects moving forward. At the same time, you’ll have the opportunity to shape how we deliver, building structure and momentum that helps Montu scale at pace. What You'll Do Find the work, not just manage it - Move through the organisation spotting what's broken, stuck, or about to become a problem and take ownership of fixing it, rather than waiting for it to land as a neatly-defined project. - Diagnose root causes, not just symptoms, and bring clarity to ambiguous or chaotic situations. - Make calls on what's worth doing, what can wait, and what to quietly kill. Deliver, end to end - Take initiatives from messy idea to landed outcome; on time, on budget, to scope - working across Clinical, Pharmacy, Tech, Logistics, Legal and Commercial teams. - Bring just enough structure to keep delivery on track: A clear plan, named owners, critical-path, deadlines and visible progress, without drowning teams in process. - Introduce project management methodology, like Agile, where it helps maintain pace. Where it would slow things down, leave it out. - Track progress, manage risks, and unblock issues quickly to keep things moving. Connect across the business - Build strong relationships with stakeholders, keeping them aligned and informed without burying everyone in meetings. - Bring people along on the journey: Make the case for change in plain language, win over sceptics rather than steamroll them and communicate clearly through the messy middle so new ways of working stick. Make us better as we grow - Leave the processes you touch faster and simpler than you found them. - Build the delivery muscle of the wider team — and, over time, potentially a small team of your own. - Champion delivery best practices (like Agile and Lean Six Sigma), helping the team work smarter as we grow. - Optimise processes by applying Lean Six Sigma and continuous improvement principles to make our operations faster, smarter, and ready to scale. - Get your hands dirty and bring a pragmatic, hands-on approach to getting things done in a fast-paced, sometimes scrappy scale-up environment. What You’ll Bring We're looking for an Implementation & Change Lead who runs towards those problems: someone who can walk into a messy, half-formed situation, work out what actually needs to happen and make it happen, often before anyone's asked. - A genuine bias for action and a high degree of autonomy; you find the work, set your own direction, and don't wait to be told what to fix. - A doer as much as a planner: You don't just oversee projects, you get your hands dirty to deliver them. - A track record of bringing order to chaos in fast-moving, ambiguous environments. - A strong, enthusiastic and strategic change communicator who tailors the message to any audience, makes a compelling case for why, and brings people on board rather than just informing them. - Strong grasp of Agile and hybrid delivery models, and the ability to adapt them pragmatically. Certifications (Agile, PMP, PRINCE2, Lean Six Sigma) are nice-to-have but mindset matters more. - Comfortable working with diverse stakeholders (clinicians, engineers, commercial teams, compliance). - Comfort with everyday delivery and collaboration tools (e.g. Jira, Notion, Confluence, spreadsheets). - 3-5 years’ experience as an Implementation & Change Lead in a fast-paced, high-growth environment (healthtech, medtech, SaaS, or other regulated industries a plus). Benefits - 25 days holiday (rising to 27 after one year & 30 after 2 years) + bank holidays - 5% matched pension - Private health insurance scheme - Cycle-to-work scheme - Opportunities for growth and development - A dynamic and supportive team environment About Montu Montu is the UK’s leading cannabis company, with operations globally. We make medical cannabis more accessible by building integrated ecosystems that streamline the patient journey from end-to-end. Our mission is simple: improve the lives of millions of people through cannabis therapies. We take a technology-first approach - whether it’s delivering best-in-class online clinical care, developing innovative supply chain management tools, or launching industry-leading product lines. Recognised by Deloitte Fast 50 as Australia’s fastest-growing tech company two years running, Montu is now the largest business of its kind outside North America - and we’re just getting started in the UK.", "summaryDescription" : "Change and Implementation Lead at Montu. Skills: Implementation, Change management, Process optimization, Delivery management. Find and fix broken processes. Diagnose root causes", "createdAt" : "2026-06-14T19:31:21.391", "lastUpdated" : "2026-06-16T02:01:22.064", "ingestTimestamp" : "2026-06-14T19:31:21.391", "mongoId" : "6a2cc25074d8ee00a0a05f1f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Agile delivery models", "Hybrid delivery models", "Implementation", "Change management", "Process optimization", "Delivery management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Root cause analysis", "Change communication", "Agile", "Lean Six Sigma", "Healthtech ecosystem", "Clinical initiatives", "Pharmacy initiatives", "Digital initiatives", "Logistics initiatives", "Regulatory initiatives", "Commercial initiatives", "Jira", "Notion", "Confluence", "Spreadsheets" ], "skillCount" : 27, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 836.91376, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a16291c58b93c861e95a14e", "title" : "Education and Science Principal", "company" : "HDR", "industry" : "Consulting", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for an Education and Science Principal in Arlington, United States, adjusted for lead seniority and the architecture industry." }, "location" : "Multiple Locations", "locations" : [ "Multiple Locations" ], "certifications" : [ "Registered Architect" ], "timestamp" : "2026-06-15T07:26:47.129", "fingerprint" : "a2076b75eeceb0032aa7ed9b705617d77af6eaff54eac645ce680d84394abfb0", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=777613", "externalId" : "777613", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 15, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Project management", "Team leadership", "Client presentations" ], "hardSkillsList" : [ "Microsoft Office", "Excel", "Word", "Project" ], "softSkillsList" : [ "Mentoring", "Motivational", "Organizational", "People skills" ], "hardSkills" : [ { "name" : "Microsoft Office", "level" : "intermediate" }, { "name" : "Excel", "level" : "intermediate" }, { "name" : "Word", "level" : "intermediate" }, { "name" : "Project", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" }, { "name" : "Motivational" }, { "name" : "Organizational" }, { "name" : "People skills" } ], "majorSkills" : "Project management, Team leadership", "majorSkillsList" : [ "Project management", "Team leadership" ], "coreResponsibilities" : "Lead a team on projects, Make client presentations", "teamCollaboration" : "Employee-owned culture", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Local market; Regional market", "domainList" : [ "local-market", "regional-market" ], "domainSpecificKnowledge" : [ "Local market", "Regional market" ], "toolProficiency" : [ "Microsoft Office", "Excel", "Word", "Project" ], "communicationSkills" : "Client presentations; Written communication; Verbal communication", "specialRequirements" : "Willing to travel", "qualificationsBasic" : "Bachelor's degree in Architecture, 15 years related experience, 7 years project management experience, Registered Architect, Experience on large-scale projects, Lead a team on projects, Make client presentations, Experience with Microsoft Office, Knowledge of local market, Experience within regional market, Team leadership skills, Mentoring skills, Motivational skills, Organizational skills, People skills, Willing to travel", "qualificationsPreferred" : "Extensive knowledge and experience within the local and regional market", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Required Qualifications Bachelor's degree in Architecture 15 years related experience A minimum 7 years project management experience Registered Architect Must have experience on large-scale projects Must be able to lead a team on projects and make client presentations Experience with Microsoft Office (Word, Excel, Project) Extensive knowledge and experience within the local and regional market Strong team leadership, mentoring, motivational/organizational and people skills Excellent written and verbal communication skills Must be willing to travel An attitude and commitment to being an active participant of our employee-owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. United States-Virginia-Arlington", "summaryDescription" : "Education and Science Principal at HDR. Skills: Project management, Team leadership. Lead a team on projects. Make client presentations", "createdAt" : "2026-06-14T02:13:41.900", "lastUpdated" : "2026-06-15T07:26:47.129", "ingestTimestamp" : "2026-06-14T02:13:41.900", "mongoId" : "6a16291c58b93c861e95a14e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Microsoft Office", "Excel", "Word", "Project", "Mentoring", "Motivational", "Organizational", "People skills", "Project management", "Team leadership", "Client presentations", "Local market", "Regional market", "Registered Architect" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 835.1634, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Architecture", "llmIndustryConfidence" : 0.92 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 59326, "totalPages" : 1187, "hasNext" : true, "hasPrevious" : false } }

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