iHerb
Sr.Manager,LocalizationandContent
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“Sr. Manager, Localization and Content at iHerb. Skills: localization strategy, content operations, cross-functional leadership, vendor management, operational excellence. lead and scale iHerb’s global localization function. ensure localized experiences are linguistically accurate and culturally relevant”
What You'll Achieve.
drive efficiency and execution excellence; drive operational excellence and scalability; drive scalability and efficiency across localization operations; improve planning, throughput, and execution efficiency; ongoing cost optimization; ensuring alignment with business priorities; drive accountability against financial targets; ensure all site content complies with global, regional, and country-specific regulations and standards; drive vendor optimization strategies; ensure efficient CMS content workflows for localization
Industry & Context.
identify and resolve localization gaps impacting user experience or conversion
What They're Looking For.
Must Have
10+ years of experience in localization, translation, or content operations, at least 3 years in a leadership role, Bachelor’s degree in business, technology, or a related field or equivalent experience
Nice to Have
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms)
What You'll Do.
lead and scale iHerb’s global localization function
ensure localized experiences are linguistically accurate and culturally relevant
ensure localized experiences are aligned with applicable regulatory standards
oversee translation operations
ensure high translation quality
manage end-to-end localized user journeys
stay current with emerging translation technologies
evaluate application of translation technologies
design and implement optimal localization frameworks
drive scalability and efficiency across localization operations through automation and best practices
apply best practices from content and campaign operations
manage the localization budget
track and report on spend across languages
identify and implement cost-efficiency opportunities
establish clear ROI frameworks for localization investments
ensure all site content complies with global
and country-specific regulations and standards
partner with Compliance teams
implement necessary updates for regulatory changes
manage and scale relationships with external localization vendors
establish vendor performance metrics
conduct regular business reviews with vendors
drive vendor optimization strategies
report relevant localized experiences across the full customer journey
ownership of CMS-driven localization workflows
and Regional teams to embed localization early in the development lifecycle
ensure efficient CMS content workflows for localization
identify and resolve localization gaps impacting user experience or conversion
How You'll Work.
Team & Collaboration
cross-functional leadership; stakeholder management; ability to align diverse teams around shared goals and timelines; Partner with Product, Marketing, and Regional teams
Process & Methodology
cross-functional initiatives from planning through execution
Full Job Description
Job Summary We are seeking a strategic Senior Manager, Localization and Content to lead and scale iHerb’s global localization function across a rapidly expanding footprint of 36+ languages. The ideal candidate will ensure that localized experiences are not only linguistically accurate and culturally relevant, but also aligned with applicable regulatory standards across all markets, and bring a strong understanding of content and campaign operations to drive efficiency and execution excellence. This role will be responsible for overseeing translation operations, ensuring high translation quality, managing end-to-end localized user journeys. The ideal candidate brings a strong blend of operational excellence, linguistic expertise, and cross-functional leadership. Key Responsibilities Localization Strategy & Operations Stay current with emerging translation technologies (e.g., AI/MT, LLM-powered workflows) and evaluate their application to improve speed, quality, and cost efficiency. Design and implement optimal localization frameworks, guidelines, and workflows to drive operational excellence and scalability. Drive scalability and efficiency across localization operations through automation and best practices. Apply best practices from content and campaign operations to improve planning, throughput, and execution efficiency. Manage the localization budget, including forecasting, planning, and ongoing cost optimization. Track and report on spend across languages, vendors, and content types, ensuring alignment with business priorities. Identify and implement cost-efficiency opportunities through technology workflow improvements, and vendor strategy. Establish clear ROI frameworks for localization investments and drive accountability against financial targets. Ensure all site content complies with global, regional, and country-specific regulations and standards across markets. Partner with Compliance teams to stay current on regulatory changes impacting digital and e-com
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