Postman
Tech / AI / Software
RenewalsSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Renewals Support Specialist at Postman. Skills: Customer support, Renewals, Problem-solving. Manage a queue of 50+ support tickets per week. Take ownership of PLG customer-reported issues regarding payment methods and seeing problems through to resolution”
What You'll Achieve.
Deliver excellent service for a leading global SaaS company with millions of users
Industry & Context.
Enjoy resolving problems; Identifying root causes of issues; Great analytical skills
This position requires you to be present in our Bangalore office on Mondays, Wednesdays & Fridays
What They're Looking For.
Must Have
2-3 years of experience doing customer support for a modern / SaaS product, Understanding of subscription billing in SaaS business, Familiarity with support platforms like Zendesk, SupportDash, Jira, Salesforce and Confluence, Very comfortable with technical concepts and great analytical skills, Experience working with a globally-distributed team, Excellent written and verbal communication skills
Nice to Have
Familiarity with pricing & licensing and basic accounting skills, Excellent customer-facing skills (internal and external customers)
What You'll Do.
Manage a queue of 50+ support tickets per week
Take ownership of PLG customer-reported issues regarding payment methods and seeing problems through to resolution
Ensure customer metadata is accurate for PLG customers
Work across support platforms like Zendesk
Salesforce and JIRA within defined SLAs
Prioritize issues based on severity and customer impact
How You'll Work.
Team & Collaboration
Align closely with Global Renewals team, along with other different internal teams; Experience working with a globally-distributed team; Thrive in a team environment
Communication Scope
Excellent written and verbal communication skills
Full Job Description
Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is looking for a Renewals Support Specialist to join our team and deliver excellent service for a leading global SaaS company with millions of users. Our ideal candidate would be passionate about helping customers, love putting yourself in your customer’s shoes, enjoy resolving problems, identifying root causes of issues, and thrive in a team environment. This role reports directly to the Global Director of Renewals, based in the US. What You’ll Do Manage a queue of 50+ support tickets per week Take ownership of PLG customer-reported issues regarding payment methods and seeing problems through to resolution Ensure customer metadata is accurate for PLG customers Work across support platforms like Zendesk, SupportDash, Salesforce and JIRA within defined SLAs Align closely with Global Renewals team, along with other different internal teams Prioritize issues based on severity and customer impact About You 2-3 years of experience doing customer support for a modern / SaaS product Understanding of subscription billing in SaaS business Familiarity with support platforms like Zendesk, SupportDash, Jira, Salesforce
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