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Subscription Billing In Saas Business
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In-Demand Skills
Customer supportRenewalsProblem-solvingManage a queue of 50+ support tickets per weekTake ownership of PLG customer-reported issues regarding payment methodsEnsure customer metadata is accurate for PLG customersWork across support platforms like Zendesk, SupportDash, Salesforce and JIRA within defined SLAsAlign closely with Global Renewals team, along with other different internal teamsPrioritize issues based on severity and customer impact
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