{ "count" : 141884, "data" : [ { "id" : "6a307ca6f292fd229c04a870", "title" : "Refining Operator", "company" : "Louis Dreyfus Company", "industry" : "International Trade And Development", "salary" : { "min" : 100000.0, "max" : 150000.0, "currency" : "CNY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry level Refining Operator in Tianjin, China, with 1+ years of experience, adjusted for the Food & Beverage industry and company size." }, "location" : "Tianjin, TJ, CN", "locations" : [ "Tianjin", "TJ", "CN" ], "timestamp" : "2026-06-16T11:55:09.089", "fingerprint" : "5e3d6adcb1aafe1ac2d4a76243a05663ecd62de5ca7ea6c8218f4a6aa69475dc", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LouisDreyfusCompany/744000132107619-refining-operator", "externalId" : "744000132107619", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tianjin", "state" : "Tianjin", "country" : "China", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "39.0844064,117.1957475" } ], "locationText" : "Tianjin, Tianjin, China", "employmentType" : "FULL_TIME", "minimumEducation" : "College degree or above", "experienceMinYears" : 1, "experienceLevel" : "not-applicable", "coreResponsibilities" : "Operate and monitor refining processes, Ensure safe and efficient operations, Perform routine maintenance on equipment, Adhere to safety and environmental regulations, Maintain accurate operational logs and records, Collaborate with maintenance and technical teams, Respond to operational upsets and emergencies, Participate in process improvement initiatives", "teamCollaboration" : "Maintenance teams; Technical teams", "domainKnowledge" : "Refining processes", "domainList" : [ "refining-processes" ], "domainSpecificKnowledge" : [ "Refining processes" ], "documentationSkills" : "Operational logs", "problemSolvingSkills" : "Troubleshooting operational upsets", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally. 岗位概述: 负责检查/巡检生产线设备和调整生产参数，确保生产设备的安全生产和正常运行，并努力使之达到最优化。 Be mainly responsible for inspection of production line equipment and adjustment of parameters as required to ensure safe production 主要职责: 1、遵守和执行公司的各项安全、行为规范等规章制度, 遵守公司食品安全、质量、环境政策的要求； Comply with the company's food safety, quality, and environmental policy regulations. Abide by and implement safety regulations and code of conduct. 2、对精炼的设备熟练操作，保质保量地完成生产任务； Familiar with the equipment of refinery workshop, complete the production task with high quality and quantity. 3、调整设备的工作状况和参数，使之在最优状态工作，同时负责设备的保养和维护； Adjust the working condition and parameters of the equipment, maintenance of the equipment. 4、对过程中的参数进行记录； The parameters in the process are recorded 5、负责岗位/区域的5S工作； Responsible for 5S work in post/area 6、公司/部门交办的其他事项。 Other tasks assigned by the company/department ## Qualifications 技能知识 * 从事食用油加工行业(中和工段、脱色工段、脱臭工段、脱蜡工段)，精炼玉米油、葵花籽油优先。 * 会操作离心机、冷冻机优先。工作经历 * 从事粮油行业，食品，饲料，化工至少一年的工作经验。 At least one year of working experience in the grain and oil industry, food, feed, and chemical industry. 教育背景 * 大专及以上学历 College degree or above. 其他相关技能 1、深富团队合作精神。 Be deeply aware of the team spirit. 2、认真负责的态度。 Have strong sense of accountability. 3、有分析问题和解决问题的能力。 Have the ability to analyze and solve problems. ## Additional Information Additional Information for the job What We Offer - A dynamic and stimulating international environment, which embraces diversity, equity and inclusion. - Learning & development opportunities. - Competitive compensation and benefits. - Insurance systems & schemes. Diversity, Equity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Sustainability Sustainable value is at the heart of our purpose as a company We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.", "summaryDescription" : "Refining Operator at Louis Dreyfus Company. Operate and monitor refining processes. 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Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally. 岗位概述: 负责检查/巡检生产线设备和调整生产参数，确保生产设备的安全生产和正常运行，并努力使之达到最优化。 Be mainly responsible for inspection of production line equipment and adjustment of parameters as required to ensure safe production 主要职责: 1、遵守和执行公司的各项安全、行为规范等规章制度, 遵守公司食品安全、质量、环境政策的要求； Comply with the company's food safety, quality, and environmental policy regulations. Abide by and implement safety regulations and code of conduct. 2、对精炼的设备熟练操作，保质保量地完成生产任务； Familiar with the equipment of refinery workshop, complete the production task with high quality and quantity. 3、调整设备的工作状况和参数，使之在最优状态工作，同时负责设备的保养和维护； Adjust the working condition and parameters of the equipment, maintenance of the equipment. 4、对过程中的参数进行记录； The parameters in the process are recorded 5、负责岗位/区域的5S工作； Responsible for 5S work in post/area 6、公司/部门交办的其他事项。 Other tasks assigned by the company/department ## Qualifications 技能知识 * 从事食用油加工行业(中和工段、脱色工段、脱臭工段、脱蜡工段)，精炼玉米油、葵花籽油优先。 * 会操作离心机、冷冻机优先。工作经历 * 从事粮油行业，食品，饲料，化工至少一年的工作经验。 At least one year of working experience in the grain and oil industry, food, feed, and chemical industry. 教育背景 * 大专及以上学历 College degree or above. 其他相关技能 1、深富团队合作精神。 Be deeply aware of the team spirit. 2、认真负责的态度。 Have strong sense of accountability. 3、有分析问题和解决问题的能力。 Have the ability to analyze and solve problems. ## Additional Information Additional Information for the job What We Offer - A dynamic and stimulating international environment, which embraces diversity, equity and inclusion. - Learning & development opportunities. - Competitive compensation and benefits. - Insurance systems & schemes. Diversity, Equity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Sustainability Sustainable value is at the heart of our purpose as a company We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.", "summaryDescription" : "Refining Operator at Louis Dreyfus Company. Operate and monitor refining processes. Ensure safe and efficient operations", "postedDate" : "2026-06-15T03:17:56.000", "createdAt" : "2026-06-16T00:08:16.401", "lastUpdated" : "2026-06-16T10:30:35.206", "ingestTimestamp" : "2026-06-16T00:08:16.401", "mongoId" : "6a3064c8f292fd229cfa2ec2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Refining processes" ], "skillCount" : 1, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3065e2f292fd229cfac31b", "title" : "Trade Management and Support Officer", "company" : "Circle K Energy Trading SA", "industry" : "Retail", "salary" : { "min" : 1800.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Latvia", "locations" : [ "Latvia" ], "timestamp" : "2026-06-16T12:43:03.808", "fingerprint" : "92aa2a41b97c281e97e951014d4d04741538bcf7d7c0d5bba903334ea10b4996", "source" : "workday", "language" : "en", "applyUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Support-Office-Riga-BC--BU/Trade-Management-and-Support-Officer_R597584-1", "externalId" : "R597584", "industryFunction" : { }, "locationPoint" : "56.8796,24.6032", "structuredLocations" : [ { "city" : "Riga", "country" : "Latvia", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "56.9493977,24.1051846" } ], "locationText" : "Riga, Latvia", "minimumEducation" : "Master's", "technicalSkills" : "Power BI", "professionalSkills" : [ "Trade setup", "Pricing formula modelling", "Data validation", "Process improvements" ], "hardSkillsList" : [ "Excel proficiency", "System proficiency", "Data handling" ], "hardSkills" : [ { "name" : "Excel proficiency", "level" : "intermediate" }, { "name" : "System proficiency", "level" : "intermediate" }, { "name" : "Data handling", "level" : "intermediate" } ], "majorSkills" : "Trade management, ETRM system, Data accuracy", "majorSkillsList" : [ "Trade management", "ETRM system", "Data accuracy" ], "coreResponsibilities" : "Perform trade setup, Validate trade setup, Model pricing formulas, Quotations, Ensure compliance, Validate trade documentation, Validate system setups, Resolve discrepancies, Manage trade capture, Validate trade capture, Oversee process, Ensure end-to-end compliance, Contribute to process improvements, Contribute to simplification initiatives", "teamCollaboration" : "Coordinate with stakeholders; Collaborate across teams", "domainKnowledge" : "Energy market; Trading activities; Master Data; Business; Finance; Economics", "domainList" : [ "energy-market", "trading-activities", "master-data", "business", "finance", "economics" ], "domainSpecificKnowledge" : [ "Energy market", "Trading activities", "Master Data", "Business", "Finance", "Economics" ], "toolProficiency" : [ "Excel", "Power BI", "ETRM" ], "communicationSkills" : "Verbal English; Written English", "problemSolvingSkills" : "Analytical skills; Deep-dive into pricing", "qualificationsBasic" : "Master's degree, Analytical skills, Manage multiple tasks, Adapt to dynamic environment, Proficiency in Excel, Proficiency in Power BI, System skills, Handle large datasets, Interpersonal skills, Communication skills, Excellent English skills", "qualificationsPreferred" : "ETRM experience, Master Data experience, ERP experience, Accounting systems experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Job Description** **Circle K Energy Trading SA** is part of the Global Fuels organization and is responsible for fuel supply and trading activities across Europe. Our mission is to ensure efficient, compliant, and optimized trading operations in a rapidly evolving energy market. Trade Management and Support function plays an important role in ensuring data compliance and accuracy within the ETRM system, while coordinating closely with market traders, supply operations, finance, and other stakeholders to support smooth and efficient trading processes. This role is essential for maintaining operational excellence and supporting the CKETS Trading Team in Geneva from the Circle K Business Centre in Riga. **Circle K Business Centre in Riga, Latvia** is looking for: **Trade Management and Support Officer** **Type of Employment:** Permanent **Location** : Riga, Latvia **Visa requirements:** A valid work permit from the EU/EEA (relocation assistance is not provided) **Main Responsibilities:** * Perform detailed trade setup and validation within the ETRM system. Ensure accurate pricing formula modelling, fuel quotations, and alignment with commercial terms. * Ensure compliance with internal controls and requirements, validating trade documentation and system setups. * Coordinate with internal stakeholders to resolve discrepancies between commercial contracts and ETRM deal setups. * Manage and validate trade capture promptly after commercial transactions have been agreed upon. * Oversee the process through final execution, settlement, and payment, while ensuring end-to-end compliance and accuracy. * Leverage ETRM expertise and a strong understanding of trading activities. to contribute to process improvements and simplification initiatives within the function. **Main requirements:** * Degree in Master Data, Business, Finance, Economics, or a related field. * Strong analytical skills with the ability to deep-dive into pricing formulas. * Ability to manage multiple tasks, support diverse stakeholders simultaneously, and adapt effectively to a dynamic trading environment. * Proficiency in Excel and Power BI, with strong system skills and experience handling large datasets. * Strong interpersonal and communication skills, with the ability to communicate effectively and collaborate across teams. * Excellent written and verbal English skills for communication with colleagues across Europe. * Experience with ETRM, Master Data, ERP, or accounting systems is considered an advantage. **What you can expect at Circle K:** * For 6 years in a row, Circle K Business Centre has been awarded 1st place in the ‘CV-Online TOP Employer - International Business Services category.’ * Monthly salary:**starting from 1800 EUR** gross. * Covered tariff plan for your mobile phone. * Health insurance. * Employee discounts in our stores. * And more! **Interested?** We encourage you to apply by **June 30, 2026!** **We are looking forward to your application!** _**Circle K Business Centre SIA**_ _PVN Nr: LV40103511774_ _Duntes iela 6, Rīga, Latvija LV-1013_", "summaryDescription" : "Trade Management and Support Officer at Circle K Energy Trading SA. Skills: Trade management, ETRM system, Data accuracy. Perform trade setup. Validate trade setup", "postedDate" : "2026-06-16T03:48:54.991", "createdAt" : "2026-06-16T03:48:54.955", "lastUpdated" : "2026-06-16T12:43:03.808", "ingestTimestamp" : "2026-06-16T03:48:54.955", "mongoId" : "6a3065e2f292fd229cfac31b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Support-Office-Riga-BC--BU/Trade-Management-and-Support-Officer_R597584-1", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Excel proficiency", "System proficiency", "Data handling", "Trade management", "ETRM system", "Data accuracy", "Trade setup", "Pricing formula modelling", "Data validation", "Process improvements", "Energy market", "Trading activities", "Master Data", "Business", "Finance", "Economics", "Excel", "Power BI", "ETRM" ], "skillCount" : 19, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Energy", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307110f292fd229cff7b4c", "title" : "Requirements Management Support Engineer", "company" : "Renesas Electronics", "industry" : "Semiconductors", "salary" : { "min" : 32000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Requirements Management Support Engineer in Kallithea, Greece, adjusted for the technology industry and company size." }, "location" : "Kallithea, Athens, GR", "locations" : [ "Kallithea, Athens", "GR" ], "timestamp" : "2026-06-16T12:11:59.898", "fingerprint" : "40f7e356aa0cd73b532e584bc898e3f9042da4ec4c6b0c590b7c3747213394dc", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/RenesasElectronics/744000131395829-requirements-management-support-engineer", "externalId" : "744000131395829", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kallithea", "state" : "Athens", "country" : "Greece", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "37.9560111,23.7033792" } ], "locationText" : "Kallithea, Athens, Greece", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "C, C++, RTOS, Embedded Software, Hardware Debugging, AUTOSAR, MISRA C", "professionalSkills" : [ "System design", "Software architecture" ], "hardSkillsList" : [ "Embedded systems", "Real-time operating systems" ], "hardSkills" : [ { "name" : "Embedded systems", "level" : "intermediate" }, { "name" : "Real-time operating systems", "level" : "intermediate" } ], "majorSkills" : "Embedded Software Development, C/C++, RTOS", "majorSkillsList" : [ "Embedded Software Development", "C/C++", "RTOS" ], "coreResponsibilities" : "Develop embedded software, Design embedded software, Debug embedded software, Perform hardware debugging, Collaborate with hardware engineers, Collaborate with system engineers, Participate in code reviews, Document software designs", "teamCollaboration" : "Cross-functional teams; Hardware engineers; System engineers", "domainKnowledge" : "Embedded systems; Real-time systems; Automotive software", "domainList" : [ "embedded-systems", "real-time-systems", "automotive-software" ], "domainSpecificKnowledge" : [ "Embedded systems", "Real-time systems", "Automotive software" ], "toolProficiency" : [ "JIRA", "Git" ], "documentationSkills" : "Software design documentation", "problemSolvingSkills" : "Debugging; Troubleshooting", "qualificationsBasic" : "Bachelor's degree in Electrical Engineering, 5+ years of experience in embedded software development, Experience with C/C++ programming, Experience with RTOS, Experience with hardware debugging", "qualificationsPreferred" : "Master's degree in Electrical Engineering, Experience with automotive software development, Experience with AUTOSAR, Experience with MISRA C", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As our organization continues to expand, we are strengthening our development tool landscape to ensure excellence, compliance, and scalability across our global engineering teams. To support this mission, we are looking for a Requirements Management Support Engineer to join our team. Requirements * Maintain the requirements management tools in use (Polarion, 3DS, Jama, R4J) or other requirements management system on the existing infrastructure. * Understand business requirements for the usage of the requirements management tools in use, and be the referee regarding which tool fits better each use-case. * Design and develop custom-made solutions for traceability, implementation & test status reports in the requirements management tools in use, with respect to the business requirements from this category of tools. * Proactively advice & support the Renesas Engineers with usage of the requirements management tools and provide coaching regarding the best practices for requirements management. * Coach the reports creation and usage of the tools according best practices, tool performance and aSPICE compliance. * Offer online training for Engineering staff regarding the configuration & usage of the tools in target. * Understand & drive end-to-end architecture for optimal performance of the tools. * Be the gatekeeper for the requirements management tools with respect to corporate compliance to standard. * Explore technologies/solutions for continuous improvements; prime technical Interface for the vendor communication. * Integrate the requirements management tools with the rest of the development tools in order to implement the best DevOps practices and facilitate the data flow. ## Qualifications * Bachelor’s degree in Computer Science, Engineering or related equivalent * Proven experience with Polarion, 3DS, Jama, DOORS, DOORS Next Gen, CodeBeamer, Requirements Yogy, R4J, TFS or other similar tools for requirements management or ALM / PLM systems – for both - usage and administration / configuration * Experience SQL, Javascript or similar technologies used in the landscape of tooling, used for building extension of the basic functionality of the tools in target. * Knowledge of aSPICE, ISO 26262, TISAX or similar standards can represent an advantage * Experience or knowledge in the following areas would be advantageous: automotive, tools and methods for software quality assurance, aSPICE, System test, development of safety critical systems, system or software architecture definition * Knowledge or experience with agile frameworks: Scrum, Kanban or XP. * Excellent written and verbal communication skills in English. ## Additional Information Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power. With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’ At Renesas, you can: * Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things. * Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. * Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day. Are you ready to own your success and make your mark? Join Renesas. Let’s Shape the Future together. Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our [Diversity & Inclusion Statement](https://jobs.renesas.com/diversity-and-inclusion).", "summaryDescription" : "Requirements Management Support Engineer at Renesas Electronics. Skills: Embedded Software Development, C/C++, RTOS. Develop embedded software. Design embedded software", "postedDate" : "2026-06-10T08:23:36.000", "createdAt" : "2026-06-16T01:32:00.626", "lastUpdated" : "2026-06-16T12:11:59.898", "ingestTimestamp" : "2026-06-16T01:32:00.626", "mongoId" : "6a307110f292fd229cff7b4c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Embedded systems", "Real-time operating systems", "Embedded Software Development", "C/C++", "RTOS", "System design", "Software architecture", "Real-time systems", "Automotive software", "JIRA", "Git" ], "skillCount" : 11, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 6, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7da574d8ee00a095046f", "title" : "Senior, Technical Product Manager - Requirements and Safety", "company" : "Torc Robotics", "industry" : "Technology", "salary" : { "min" : 177300.0, "max" : 212800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Ann Arbor, Michigan, United States", "locations" : [ "Ann Arbor", "Michigan", "United States" ], "timestamp" : "2026-06-16T03:11:24.449", "fingerprint" : "c6a670f64ff80179671c7669177b471baa669e8fd81b9305cf85ca9f7ad1e18c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/torcrobotics/jobs/8584751002", "externalId" : "8584751002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ann Arbor", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.2813722,-83.7484616" } ], "locationText" : "Ann Arbor, Michigan, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Software design, Systems design", "professionalSkills" : [ "Program management", "Engineering expertise" ], "hardSkillsList" : [ "Requirements management", "Acceptance criteria definition", "Risk management", "Change management" ], "softSkillsList" : [ "Active listening", "Negotiation", "Prioritization" ], "hardSkills" : [ { "name" : "Requirements management", "level" : "intermediate" }, { "name" : "Acceptance criteria definition", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Active listening" }, { "name" : "Negotiation" }, { "name" : "Prioritization" } ], "majorSkills" : "Requirements, Safety, Product roadmap", "majorSkillsList" : [ "Requirements", "Safety", "Product roadmap" ], "coreResponsibilities" : "Identify workstream needs, Prioritize workstream needs, Ensure timely design, Ensure timely implementation, Represent areas to build plans, Define acceptance criteria, Verify acceptance criteria, Drive alignment, Deliver workstream outcomes, Reconcile gaps in timelines, Focus leadership attention, Address dependencies, Address risks, Address change management, Inform priorities, Support engineering, Report status to leadership, Initiate escalations, Drive timely execution", "teamCollaboration" : "Cross-functional coordination; Cross-functional plans; Engineering leaders; Other TPMs", "projectManagementSkills" : [ "Program management", "Roadmap management", "Change management" ], "domainKnowledge" : "Autonomous vehicles; Robotics; Automotive; E/E systems; Safety standards", "domainList" : [ "autonomous-vehicles", "robotics", "automotive", "e-e-systems", "safety-standards" ], "domainSpecificKnowledge" : [ "Autonomous vehicles", "Robotics", "Automotive", "E/E systems", "Safety standards" ], "toolProficiency" : [ "Jira", "Confluence", "Miro" ], "communicationSkills" : "Clear communications; Concise communications; Tailored communications", "problemSolvingSkills" : "Risk management; Dependency management", "outcomesObjectives" : "Deliver corporate milestones; Achieve company goals", "qualificationsBasic" : "6+ years Product Manager experience, 6+ years Technical Product Manager experience, 6+ years Technical Program Manager experience, Bachelor's Degree in technical field, Master's Degree in technical field", "qualificationsPreferred" : "Experience in Autonomous Vehicle Industry, Experience designing to safety standards, Experience releasing to safety standards, Experience integrating safety case, Experience integrating requirements, Experience integrating acceptance criteria, Experience leading team to production launch", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Torc: At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business. A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight. Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer. Meet The Team:  The Technical Product Management (TPM) Team drives alignment through a technology roadmap, accelerating our corporate milestones by focusing our development teams on the most critical items on our path to a milestone. We do this through cross-functional coordination with all teams in technology: driving decisions, defining measurable acceptance criteria, and building shared accountability with stakeholders to agree on deliverables and timelines. We collaborate with other TPMs to manage dependencies to deliver corporate milestones. By rallying ourselves around a plan, TPMs will predict outcomes before they happen: unblocking dependencies in advance, managing risk proactively, and anticipating resource or staffing gaps to accomplish our goals. As our plans or goals update, TPMs leverage best practices around change management, further driving alignment, decision making, and documentation across Torc. Lastly, we partner with engineering teams to maintain accountability, providing clear updates and shared action items that help everyone stay informed on the health of our technology roadmap. What You'll Do:  As a Technical Product Manager leading Requirements and Safety workstreams, you will serve as a conduit between the needs of Engineering, Safety, and other critical functions. You will demonstrate the following with proficiency: Identify and prioritize the needs for these workstreams and work with other TPMs and engineering leaders to ensure timely design and implementation into E/E systems. Represent these areas to build cross-functional plans, define and verify acceptance criteria, drive alignment, and deliver these workstream's Outcomes on the Technology Roadmap to enable critical product milestones. Vigilantly work to reconcile gaps in timelines, focus leadership attention, and proactively address dependencies, risks, and change management. You will leverage this roadmap, partnering with other TPMs and engineering leadership to inform the short and long-term priorities of these workstreams to support engineering in advancing our company’s milestones. Apply best practices in program management and engineering expertise to report status to leadership, initiate escalations, drive timely execution on the Technology Roadmap including its dependencies, risks, and changes.  What You'll Need to Succeed:  6+ years of experience as a Product Manager, Technical Product Manager, or Technical Program Manager in autonomous vehicles, robotics, automotive, or similar industries. Bachelor’s Degree in Computer Science, Robotics, Electrical Engineering or related technical field plus demonstrates competences and technical proficiencies typically acquired through 6+ years of experience OR; Master’s Degree in Computer Science, Robotics, Electrical Engineering or related technical field plus demonstrates competences and technical proficiencies typically acquired through 3+ years of experience A strong track record of driving execution of cross-functional programs and communicating with technical and non-technical stakeholders Experience managing a cross-functional roadmap, including the dependencies, risks, and change management Strong active listening, negotiation, and prioritization skills Ability to provide clear, well-structured, and concise communications tailored to different audiences The desire to grow your technical and program skillsets in an ever-evolving industry Bonus Points! Experience in the Autonomous Vehicle Industry Experience designing and releasing to safety standards Experience integrating safety case, requirements, and acceptance criteria into Systems and SW design Experience leading a team to a production launch Experience with project management and collaboration tools such as Jira, Confluence, and Miro Perks of Being a Full-time Torc’r Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:   A competitive compensation package that includes a bonus component and stock options 100% paid medical, dental, and vision premiums for full-time employees   401K plan with a 6% employer match Flexibility in schedule and generous paid vacation (available immediately after start date) Company-wide holiday office closures AD+D and Life Insurance At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities. Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply. Our compensation reflects the cost of labor across several geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Torc's total compensation package will also include our corporate bonus and stock option plan. Dependent on the position offered, sign-on payments, relocation, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Job ID: R-102766 Hiring Range for Job Opening US Pay Range $177,300—$212,800 USD", "summaryDescription" : "Senior, Technical Product Manager - Requirements and Safety at Torc Robotics. Skills: Requirements, Safety, Product roadmap. Identify workstream needs. Prioritize workstream needs", "postedDate" : "2026-06-14T20:02:09.398", "createdAt" : "2026-06-14T20:02:09.398", "lastUpdated" : "2026-06-16T03:11:24.449", "ingestTimestamp" : "2026-06-14T20:02:09.398", "mongoId" : "6a2c7da574d8ee00a095046f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 177300, "salaryAnnualMax" : 212800, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Requirements management", "Acceptance criteria definition", "Risk management", "Change management", "Active listening", "Negotiation", "Prioritization", "Requirements", "Safety", "Product roadmap", "Program management", "Engineering expertise", "Roadmap management", "Autonomous vehicles", "Robotics", "Automotive", "E/E systems", "Safety standards", "Jira", "Confluence", "Miro" ], "skillCount" : 21, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7ae474d8ee00a094745a", "title" : "Head of Talent Management Programs and PMO", "company" : "Duolingo", "industry" : "Education", "salary" : { "min" : 183200.0, "max" : 274800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Pittsburgh, Pennsylvania, United States", "locations" : [ "Pittsburgh", "Pennsylvania", "United States" ], "timestamp" : "2026-06-15T23:03:51.408", "fingerprint" : "e8ed61b07b00c9e9967c3cdb6e2f54a82ac2ef803ce9d109b2d73fa03c52577f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.duolingo.com/jobs/8590178002?gh_jid=8590178002", "externalId" : "8590178002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pittsburgh", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.4406968,-80.0025666" } ], "locationText" : "Pittsburgh, Pennsylvania, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "rawDescription" : "Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role... We’re hiring a Head of Talent Management Programs you simplify complexity, align stakeholders, and make crisp, well‑reasoned recommendations. ⭐ Exceptional candidates will have... Talent Subject Matter Expertise: Deep understanding of modern talent management theories, including performance psychology, organizational design, and succession modeling. Operational Rigor: Expert-level proficiency in project management frameworks (PMP, PgMP, or Agile) and process improvement methodologies (Lean Six Sigma). Strategic Influence: Exceptional communication skills with the ability to simplify complex operational challenges for executive stakeholders. Data Fluency: A \"product mindset\" regarding HR data capable of building dashboards that tell a story and drive accountability. The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role! Salary Range: $183,200—$274,800 USD Take a peek at how we care for our employees' holistic well-being with our benefits here. We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com. Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice. Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information. Sign up for job alerts here.", "summaryDescription" : "Head of Talent Management Programs and PMO at Duolingo", "postedDate" : "2026-06-14T20:42:51.346", "createdAt" : "2026-06-14T20:42:51.346", "lastUpdated" : "2026-06-15T23:03:51.408", "ingestTimestamp" : "2026-06-14T20:42:51.346", "mongoId" : "6a2c7ae474d8ee00a094745a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 183200, "salaryAnnualMax" : 274800, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c694a74d8ee00a0906c89", "title" : "Head of Support", "company" : "Plaid", "industry" : "All Departments", "salary" : { "min" : 124800.0, "max" : 223200.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T02:46:48.888", "fingerprint" : "48d65867eb82ef5aec6c73f62de78bdc97e4503e2cba699344d059f71715fa55", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/plaid/4c9bf6fe-47f1-4683-89cc-137f90ff307b/application", "externalId" : "4c9bf6fe-47f1-4683-89cc-137f90ff307b", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "remoteFriendly" : true, "rawDescription" : "We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid sits at the center of digital finance, helping millions of consumers connect their financial accounts to the apps they use every day. Our Support team plays a critical role—delivering fast, high-quality help that resolves issues and helps customers get more from our products. As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You’ll be responsible for uniting our customer and consumer support motions, evolving our Customer Success Package business, and using support as a strategic lever to influence product quality, roadmap, and Plaid’s brand in the market. This is a highly visible role with the opportunity to lead a multimillion-dollar business, shape end-to-end experiences, and build the gold standard for support in fintech. Responsibilities - Own the global support strategy and outcomes across SLAs, CSAT, revenue, and support quality. - Unite our customer and consumer support teams into a single, high‑performing organization that is a true differentiator for Plaid. - Lead, grow, and coach managers and ICs across regions and time zones; drive performance, calibration, and quality programs at scale. - Manage critical incidents and executive‑level escalations in tight partnership with Product, Engineering, Risk, Compliance, GTM, and CS Ops, including post‑incident reviews and process fixes. - Evolve support operations, tooling, and knowledge management to drive efficiency, deflection, and consistent, high‑quality experiences for customers and consumers. - Own the Customer Success Package business, balancing COGS, revenue, and customer experience - Regularly report on support health and align plans and tradeoffs with Plaid’s executive team and other stakeholders Qualifications - 10+ years in technical/customer support with at least 5+ years leading managers (manager‑of‑managers) in a scaling B2B SaaS or API company. - 3+ years running global support operations with measurable improvements in SLAs, CSAT/CES and quality. - Background in fintech, payments, or developer/API platforms operating at significant scale, preferred - Proven success owning support outcomes at scale, including incident management and executive‑level escalations - Deep experience building and leading distributed teams, with strong hiring, coaching, and performance management muscles across regions and time zones. - Strong operational rigor: metrics design, forecasting and capacity planning, process improvement, and support tooling strategy. - Demonstrated ability to partner with GTM, Product, and Engineering to influence roadmaps and improve product quality through support insights. - Experience using AI and building content/deflection programs and quality frameworks. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. 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We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role In this role, with our client you will act as a customer advocate responsible for managing and resolving complex, high-impact escalations across cloud and enterprise products. You will coordinate with cross-functional stakeholders—including engineering, program management, and support teams—to remove blockers, drive timely resolutions, and improve the overall customer experience. You will proactively communicate with both technical and non-technical audiences, ensuring clarity on case status, risks, and next steps. This role requires strong judgment to balance customer needs with organizational policies while identifying trends, process gaps, and opportunities for continuous improvement. Key Responsibilities Manage and drive resolution of customer and partner escalations within defined SLAs Coordinate with cross-functional stakeholders (engineering, program management, technical advisors) to unblock issues Serve as a central point of communication, providing timely case updates and clear next steps Advocate for customers while balancing business policies to achieve mutually beneficial outcomes Analyze recurring or emerging issues and escalate them to appropriate teams for long-term resolution Facilitate discussions between stakeholders to mediate and resolve complex issues Prioritize and manage a high volume of cases effectively and independently Identify opportunities to improve processes and enhance the customer experience Apply strong judgment when exceptions to standard processes are necessary Participate in knowledge sharing, feedback loops, and mentorship opportunities Required Qualifications United States citizenship with an active, valid U. S. passport 5–7 years of experience in customer engagement, support operations, or related corporate services 5–7 years of experience managing escalations and working with ticketing/support systems 3+ years of experience with enterprise or cloud-based platforms (e.g., productivity suites, cloud infrastructure, or business applications) Proven ability to manage high-priority escalations and drive resolution across multiple stakeholders Strong written and verbal communication skills, including the ability to translate complex technical issues for non-technical audiences Demonstrated stakeholder management and collaboration skills Ability to work in fast-paced environments and manage competing priorities effectively Fluent in English Preferred Qualifications Experience working with cloud platforms or enterprise productivity/business applications Strong problem-solving mindset with the ability to navigate ambiguous situations Ability to influence without formal authority and build relationships across teams Customer-first mindset with strong empathy and advocacy skills Experience supporting partners or handling licensing-related issues Strong organizational skills and ability to self-direct work Confidence in decision-making with the ability to clearly articulate rationale Experience researching issues and leveraging internal knowledge bases to drive solutions Collaborative team player with a focus on shared success Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $30 – $33 USD Per Hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location: Remote", "summaryDescription" : "Support Engineer - Escalation Management at Blueprint", "postedDate" : "2026-06-15T23:15:41.813", "createdAt" : "2026-06-15T23:15:41.813", "lastUpdated" : "2026-06-16T07:33:17.063", "ingestTimestamp" : "2026-06-15T23:15:41.813", "mongoId" : "6a30514cf292fd229cefe135", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 62400, "salaryAnnualMax" : 68640, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa781", "title" : "Support Engineer - Escalation Management", "industry" : "Support", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for Seniority and Technology industry." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T12:19:22.017", "fingerprint" : "1a23fdf04bf0c4a6bf4d6d5f33adf44c451c9546922a06277c202385c520f2f7", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/35e9dcde-4a17-47b0-bb12-d9a6b97e1d6a/apply", "externalId" : "35e9dcde-4a17-47b0-bb12-d9a6b97e1d6a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 7, "experienceLevel" : "Mid", "professionalSkills" : [ "Escalation management", "Support operations", "Customer success" ], "majorSkills" : "Escalation management, Customer support", "majorSkillsList" : [ "Escalation management", "Customer support" ], "coreResponsibilities" : "Manage customer escalations, Drive customer escalation resolution, Meet service level agreements, Meet customer expectations, Serve as primary point of contact, Provide clear communication, Provide proactive communication, Update on status, Update on risks, Update on next steps, Collaborate with engineering, Collaborate with program management, Collaborate with technical advisors, Collaborate with support teams, Remove blockers, Accelerate issue resolution, Advocate for customer needs, Balance organizational policies, Balance business objectives, Achieve effective outcomes, Analyze recurring issues, Identify root causes, Escalate trends, Support long-term improvements, Facilitate discussions, Coordinate stakeholders, Resolve challenging customer situations, Prioritize escalations, Manage high volume of escalations, Maintain high service standards, Identify opportunities to improve support processes, Identify opportunities for knowledge sharing, Identify opportunities for customer experience initiatives, Apply sound judgment, Evaluate exceptions to standard procedures, Recommend appropriate solutions, Contribute to team development, Participate in continuous improvement efforts", "teamCollaboration" : "Collaborate with engineering; Collaborate with program management; Collaborate with technical advisors; Collaborate with support teams; Coordinate stakeholders across multiple functions", "domainKnowledge" : "Enterprise software; Cloud-based platforms; Productivity suites; Business applications", "domainList" : [ "enterprise-software", "cloud-based-platforms", "productivity-suites", "business-applications" ], "domainSpecificKnowledge" : [ "Enterprise software", "Cloud-based platforms", "Productivity suites", "Business applications" ], "toolProficiency" : [ "Support ticketing systems" ], "communicationSkills" : "Explain technical concepts; Clear communication; Proactive communication", "continuousLearning" : "Professional development; Career growth opportunities", "problemSolvingSkills" : "Problem-solving skills; Analytical skills; Root cause analysis", "specialRequirements" : "United States citizenship, Valid U. S. passport", "qualificationsBasic" : "5–7 years customer engagement experience, 5–7 years escalation management experience, 5–7 years ticketing systems experience, 3 years enterprise software support, 3 years cloud-based platforms support, 3 years productivity suites support, 3 years business applications support, Manage high-priority customer issues, Coordinate resolutions across stakeholders, Excellent written communication skills, Excellent verbal communication skills, Explain technical concepts to non-technical audiences, Stakeholder management capabilities, Collaboration capabilities, Relationship-building capabilities, Work effectively in fast-paced environments, Manage competing priorities, Analytical skills, Problem-solving skills, Navigate ambiguity, Make informed decisions, Customer-focused mindset, Commitment to exceptional service, Commitment to advocacy, Organizational skills, Self-motivation, Work independently, Fluency in English", "qualificationsPreferred" : "Experience with cloud technologies, Experience with enterprise applications, Experience with licensing-related support, Experience with partner ecosystems", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Manage and drive the resolution of customer and partner escalations while ensuring service level agreements and customer expectations are met. Serve as the primary point of contact for complex support cases, providing clear, proactive communication regarding status updates, risks, and next steps. Collaborate with engineering, program management, technical advisors, and support teams to remove blockers and accelerate issue resolution. Advocate for customer needs while balancing organizational policies and business objectives to achieve effective outcomes. Analyze recurring issues, identify root causes, and escalate trends to appropriate teams to support long-term improvements. Facilitate discussions and coordinate stakeholders across multiple functions to resolve challenging customer situations. Prioritize and manage a high volume of escalations independently while maintaining high service standards. Identify opportunities to improve support processes, knowledge sharing, and overall customer experience initiatives. Apply sound judgment when evaluating exceptions to standard procedures and recommending appropriate solutions. Contribute to team development through mentorship, collaboration, and participation in continuous improvement efforts. Requirements United States citizenship and possession of a valid U.S. passport. 5–7 years of experience in customer engagement, support operations, customer success, or a related field. 5–7 years of experience managing escalations and working with support ticketing systems. Minimum of 3 years of experience supporting enterprise software, cloud-based platforms, productivity suites, or business applications. Proven ability to manage high-priority customer issues and coordinate resolutions across multiple stakeholders. Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. Strong stakeholder management, collaboration, and relationship-building capabilities. Demonstrated ability to work effectively in fast-paced environments while managing competing priorities. Strong analytical and problem-solving skills, with the ability to navigate ambiguity and make informed decisions. Customer-focused mindset with a commitment to delivering exceptional service and advocacy. Experience working with cloud technologies, enterprise applications, licensing-related support, or partner ecosystems is highly desirable. Strong organizational skills, self-motivation, and the ability to work independently. Fluency in English required. Benefits Competitive hourly compensation ranging from $30–$33 USD per hour (based on experience, qualifications, and location). Fully remote work opportunity within the United States. Comprehensive medical, dental, and vision insurance coverage. Flexible Spending Account (FSA). 401(k) retirement savings plan. Competitive paid time off package. Parental leave benefits. Professional development and career growth opportunities. Exposure to cutting-edge enterprise and cloud technologies. Collaborative and supportive work environment focused on learning and innovation. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Support Engineer - Escalation Management. Skills: Escalation management, Customer support. Manage customer escalations. Drive customer escalation resolution", "postedDate" : "2026-06-15T03:55:44.340", "createdAt" : "2026-06-15T03:55:44.340", "lastUpdated" : "2026-06-16T12:19:22.017", "ingestTimestamp" : "2026-06-16T03:22:02.898", "mongoId" : "6a30511af292fd229cefa781", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Escalation management", "Customer support", "Support operations", "Customer success", "Enterprise software", "Cloud-based platforms", "Productivity suites", "Business applications", "Support ticketing systems" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a95f292fd229c03da19", "title" : "Chief of Staff to the CEO", "company" : "Top Shelf Collective", "industry" : "Retail", "salary" 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"professionalSkills" : [ "Project management", "Business analysis", "Process improvement", "Vendor evaluation", "Operational reporting" ], "hardSkillsList" : [ "Executive support", "Calendar management", "Meeting summaries", "Project coordination", "Deliverable tracking", "Research", "Business analysis", "Workflow improvement", "SOP creation", "Process documentation", "AI implementation", "Automation solutions", "Technology adoption" ], "softSkillsList" : [ "Resourceful", "Curious", "Accountable", "Independent" ], "hardSkills" : [ { "name" : "Executive support", "level" : "intermediate" }, { "name" : "Calendar management", "level" : "intermediate" }, { "name" : "Meeting summaries", "level" : "intermediate" }, { "name" : "Project coordination", "level" : "intermediate" }, { "name" : "Deliverable tracking", "level" : "intermediate" }, { "name" : "Research", "level" : "intermediate" }, { "name" : "Business analysis", "level" : "intermediate" }, { "name" : "Workflow improvement", "level" : "intermediate" }, { "name" : "SOP creation", "level" : "intermediate" }, { "name" : "Process documentation", "level" : "intermediate" }, { "name" : "AI implementation", "level" : "intermediate" }, { "name" : "Automation solutions", "level" : "intermediate" }, { "name" : "Technology adoption", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Resourceful" }, { "name" : "Curious" }, { "name" : "Accountable" }, { "name" : "Independent" } ], "majorSkills" : "Executive Operations, Project Management, Business Analysis, Process Improvement", "majorSkillsList" : [ "Executive Operations", "Project Management", "Business Analysis", "Process Improvement" ], "coreResponsibilities" : "Manage executive communications, Organize executive inbox, Follow up on executive actions, Coordinate executive calendars, Schedule meetings and appointments, Manage recurring priorities, Prepare meeting summaries, Prepare reports, Prepare internal documentation, Prioritize competing requests, Ensure key initiatives remain on track, Serve as operational partner to CEO, Coordinate projects from planning through execution, Track project deliverables, Track project deadlines, Track action items, Track stakeholder responsibilities, Follow up with stakeholders to ensure progress, Support implementation of strategic initiatives, Support operational improvements, Assist with new business initiatives, Assist with research projects, Assist with special assignments, Conduct research on vendors, Conduct research on products, Conduct research on services, Conduct research on technology solutions, Conduct research on business opportunities, Gather information for recommendations, Provide organized recommendations to leadership, Assist with vendor evaluations, Assist with RFP creation, Assist with solution comparisons, Analyze operational reports, Identify trends in reports, Identify risks in reports, Identify opportunities in reports, Support decision-making through research, Support decision-making through documentation, Support decision-making through analysis, Identify workflow inefficiencies, Identify workflow improvement opportunities, Create SOPs, Maintain SOPs, Create process documentation, Maintain process documentation, Create operational playbooks, Maintain operational playbooks, Assist with system implementation, Assist with tool implementation, Assist with operational improvement implementation, Standardize recurring processes across businesses, Ensure effective information flow between teams, Ensure effective communication flow between teams, Research and recommend productivity tools, Research and recommend efficiency tools, Assist with AI implementation, Assist with automation solution implementation, Document workflows, Support technology adoption initiatives, Identify opportunities to streamline repetitive tasks, Identify opportunities to streamline manual processes, Support initiatives across multiple businesses, Coordinate with vendors, Coordinate with partners, Coordinate with consultants, Coordinate with service providers, Assist with operational reporting, Assist with project reporting", "teamCollaboration" : "Cross-functional teams; Internal stakeholders; External stakeholders; Multiple businesses", "projectManagementSkills" : [ "Project management", "Agile", "Scrum", "Roadmap planning", "Kanban" ], "domainKnowledge" : "Retail operations; Hospitality operations; Specialty services; Community ventures; Business portfolio management", "domainList" : [ "retail-operations", "hospitality-operations", "specialty-services", "community-ventures", "business-portfolio-management" ], "domainSpecificKnowledge" : [ "Retail operations", "Hospitality operations", "Specialty services", "Community ventures", "Business portfolio management" ], "toolProficiency" : [ "Google Workspace", "Microsoft Office", "ChatGPT", "Claude", "Gemini" ], "communicationSkills" : "Executive communications; Meeting summaries; Internal documentation; Verbal communication; Written communication", "documentationSkills" : "SOP creation; Process documentation; Operational playbooks", "continuousLearning" : "Gain exposure to business operations; Gain exposure to projects; Gain exposure to leadership initiatives", "innovationCreativity" : "Implement AI and automation solutions; Streamline repetitive tasks; Streamline manual processes", "problemSolvingSkills" : "Problem-solving; Research; Analytical skills; Identify inefficiencies; Identify opportunities", "specialRequirements" : "Monday-Friday, 8:00 AM - 5:00 PM EST, Full-time remote role", "outcomesObjectives" : "Improve business processes; Ensure initiatives move forward; Create structure; Improve efficiency; Remove operational bottlenecks; Ensure progress on deliverables; Support strategic initiatives; Support operational improvements; Support new business initiatives; Provide organized recommendations; Improve workflows; Standardize recurring processes; Ensure effective information flow; Ensure effective communication flow; Improve productivity; Improve efficiency; Streamline repetitive tasks; Streamline manual processes; Improve operations; Implement systems; Support business growth", "qualificationsBasic" : "4+ years of experience in operations, project management, executive support, business operations, or similar, Exceptional written and verbal English communication skills, Organizational and time management abilities, Demonstrated ability to manage multiple priorities simultaneously, Problem-solving, research, and analytical skills, High level of accountability and ownership, Ability to work independently and proactively identify solutions, Proficiency with Google Workspace, Microsoft Office, and modern collaboration tools", "qualificationsPreferred" : "Experience supporting founders, executives, or business owners, Experience working in entrepreneurial, startup, or small business environments, Experience creating SOPs and operational documentation, Familiarity with AI tools such as ChatGPT, Claude, Gemini, or similar platforms, Exposure to vendor management, procurement, operations, or process improvement, Experience coordinating multiple projects across different departments or business units", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier. At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. Think of us as your personal talent agent — and good luck with the application! \uD83D\uDE0A Please note: To ensure we find the best technical fit, our process will have a practical skills assessment prior to interviews. ABOUT TOP SHELF COLLECTIVE Top Shelf Collective is a family of locally owned businesses based in Jackson Hole, Wyoming. The organization operates a diverse portfolio of companies, including The Liquor Store & Wine Loft of Jackson Hole, Jackson Hole Marketplace, The Vault of Jackson Hole, Jackson Hole Gift Baskets, Jackson Hole Wine Club, and Jackson Hole Connection. Led by entrepreneur Stephan Abrams, Top Shelf Collective is built on a commitment to customer service, community involvement, operational excellence, and continuous improvement. With businesses spanning retail, hospitality, specialty services, and community-focused ventures, the organization is focused on creating exceptional experiences while continuing to grow and evolve. ROLE OVERVIEW The Chief of Staff serves as a trusted operational partner to the CEO, helping manage priorities, execute projects, improve business processes, and ensure important initiatives move forward. This role sits at the intersection of executive support, operations, project management, business analysis, and process improvement. The Chief of Staff will work directly with the CEO across multiple businesses and initiatives, helping create structure, improve efficiency, and remove operational bottlenecks. This is a highly dynamic role requiring strong business judgment, exceptional organization, proactive communication, and the ability to independently drive work forward with minimal oversight. The ideal candidate is resourceful, curious, highly accountable, and thrives in fast-moving environments where priorities can shift quickly. KEY RESPONSIBILITIES Executive Operations & Support Manage executive communications, inbox organization, and follow-up actions. Coordinate calendars, meetings, appointments, and recurring priorities. Prepare meeting summaries, reports, and internal documentation. Help prioritize competing requests and ensure key initiatives remain on track. Serve as a trusted operational partner to the CEO across multiple areas of the business. Project Management & Special Initiatives Coordinate and manage projects from planning through execution. Track deliverables, deadlines, action items, and stakeholder responsibilities. Follow up with internal and external stakeholders to ensure progress. Support implementation of strategic initiatives and operational improvements. Assist with new business initiatives, research projects, and special assignments. Research & Business Analysis Conduct research on vendors, products, services, technology solutions, and business opportunities. Gather information and provide organized recommendations to leadership. Assist with vendor evaluations, RFP creation, and solution comparisons. Analyze operational reports and identify trends, risks, or opportunities. Support decision-making through research, documentation, and analysis. Operations & Process Improvement Identify inefficiencies and opportunities to improve workflows. Create and maintain SOPs, process documentation, and operational playbooks. Assist with implementation of systems, tools, and operational improvements. Help standardize recurring processes across multiple businesses. Ensure information and communication flow effectively between teams. Technology & AI Enablement Research and recommend tools that improve productivity and efficiency. Assist with implementation of AI and automation solutions. Document workflows and support technology adoption initiatives. Help identify opportunities to streamline repetitive tasks and manual processes. Cross-Functional Business Support Support initiatives across multiple businesses within the Top Shelf Collective portfolio. Coordinate with vendors, partners, consultants, and service providers. Assist with operational reporting, project tracking, and administrative workflows. Take ownership of recurring responsibilities and continuously improve them over time. REQUIRED QUALIFICATIONS 4+ years of experience in operations, project management, executive support, business operations, or a similar role. Exceptional written and verbal English communication skills. Strong organizational and time management abilities. Demonstrated ability to manage multiple priorities simultaneously. Strong problem-solving, research, and analytical skills. High level of accountability and ownership. Ability to work independently and proactively identify solutions. Proficiency with Google Workspace, Microsoft Office, and modern collaboration tools. PREFERRED QUALIFICATIONS Experience supporting founders, executives, or business owners. Experience working in entrepreneurial, startup, or small business environments. Experience creating SOPs and operational documentation. Familiarity with AI tools such as ChatGPT, Claude, Gemini, or similar platforms. Exposure to vendor management, procurement, operations, or process improvement. Experience coordinating multiple projects across different departments or business units. IDEAL CANDIDATE PROFILE Proactive and highly resourceful. Naturally curious with a strong desire to learn. Comfortable operating in ambiguity and figuring things out independently. Strong attention to detail and follow-through. Excellent communicator who keeps stakeholders informed and aligned. Able to balance strategic thinking with hands-on execution. Process-oriented while remaining flexible and adaptable. Takes ownership of outcomes rather than simply completing assigned tasks. Excited by the opportunity to work directly with a business owner and support multiple projects. growing businesses. COMPENSATION & BENEFITS Environment: Work directly with the CEO of a growing portfolio of locally owned businesses and gain exposure to a wide variety of business operations, projects, and leadership initiatives. Type: Full-time remote role. Shift: Monday–Friday, 8:00 AM – 5:00 PM EST. Opportunity: Play a key role in improving operations, implementing systems, and supporting business growth across multiple companies. rd Time/NY (EST) business hours.", "summaryDescription" : "Chief of Staff to the CEO at Top Shelf Collective. Skills: Executive Operations, Project Management, Business Analysis, Process Improvement. Manage executive communications. 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As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c7ca974d8ee00a094dfdd", "title" : "Director of Product Management", "company" : "Trove Brands", "salary" : { "min" : 215000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Product Management in Lehi, United States, adjusted for the retail industry and company size." }, "location" : "Lehi, Utah, United States", "locations" : [ "Lehi", "Utah", "United States" ], "timestamp" : "2026-06-16T04:00:51.589", "fingerprint" : "e176a8d35f0507cd39db66d58b0bcbd4770524cce17b256040b74e56bdbabc1a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/trovebrands/jobs/4170536009", "externalId" : "4170536009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lehi", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.3881114,-111.8486019" } ], "locationText" : "Lehi, Utah, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style. A career at Trove Brands is not about punching the clock. It’s about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day. As a Director of Product Management, your impact extends beyond individual products. You define category vision, build high performing teams, and set the standard for how product strategy drives enterprise growth. When you step into a Director of Product Management role at Trove Brands, you step into leadership and ownership at scale. You sign up for setting product direction across multiple categories, building and leading high performing teams, and translating long term strategy into clear, executable product plans. You agree to face complex, ambiguous problems and turn them into durable product and organizational clarity. The Director of Product Management is responsible for owning product strategy, execution, and organizational leadership across a portfolio of product categories. Organized by product category rather than brand, this role defines what products exist and how portfolios evolve over time. This role leads and develops a team of Product Managers, setting standards for product definition and execution. The Director serves as the Product Development counterpart to Brand Directors, partnering closely with Brand leadership, Engineering, Design, Legal, Supply Chain, and Commercial leaders to ensure products are user centered and commercially successful. This role serves as a senior category and portfolio expert, ensuring individual product decisions align with broader portfolio strategy and long term business objectives. At Trove Brands, Product Management and Brand Management work as close peers, Product Managers own category roadmaps, product definition, and cross-functional execution within Product Development. Product Managers receive product ideas from across the organization, ensure they are properly vetted, and partner with Brand to champion the right products through development and into market. The Director of Product Management ensures this partnership operates effectively at scale across all categories. How You’ll Make an Impact Every role at Trove Brands is critical to our success as a whole. As Director of Product Management, your impact expands across strategy, execution, and talent development. Your responsibilities will include: Own the 1-to-3-year product strategy and roadmap across multiple product categories Define category-level product strategy in partnership with Brand and Executive leadership, translating brand and consumer direction into product roadmaps and portfolio plans Build, lead, and develop a team of Product Managers, including hiring, coaching, and performance management Set clear expectations, processes, and standards for product definition and lifecycle management Lead category and portfolio level product planning, prioritization, and investment decisions Partner with Brand leadership to align multi-generational brand plans with category level product strategy Ensure product teams leverage insights from Consumer Insights and Brand teams, supplemented by market and competitive research, to develop clear, durable product definitions Act as a senior category and portfolio expert, monitoring trends, white space, and competitive dynamics Lead semiannual portfolio and roadmap reviews with senior leadership Partner with Engineering and Operations leadership to ensure products meet cost, quality, schedule, and regulatory goals at scale Incorporate in market performance, financial results, and learnings into future portfolio strategy Ensure product decisions remain aligned with user needs, long term portfolio health, and company strategy Present category strategy, portfolio performance, and key investment decisions to Executive Leadership What You’ll Bring to the Team We seek leaders who are comfortable owning ambiguity, setting direction, and empowering teams to execute. For this role, we are looking for someone with the following skills and experience: Bachelor’s degree in a relevant field such as Engineering, Industrial Design, Business, Marketing, or equivalent experience 5 to 10 years of relevant physical product management experience, preferably in consumer goods or durable products. Experience in the drinkware industry a strong plus. Demonstrated experience leading and developing product management teams Proven ability to define and own multi category product strategies and roadmaps Strong understanding of product development processes from concept through production at scale Experience working cross functionally with Brand, Engineering, Design, Supply Chain, and Commercial leadership Ability to synthesize user research, market data, financial inputs, and business objectives into clear strategic direction Strong communication, organizational, and leadership skills with the ability to influence at all levels of the organization Experience working with global manufacturing partners is a plus Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here. Among the many benefits our team members enjoy are: Comprehensive medical, dental, and vision care 401k package with employer matching Paid Time Off Maternity/Paternity leave Full indoor basketball/volleyball court Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.) Yoga studio Meditation/Nap room And much more! Trove Brands is an equal opportunity employer. Phone calls regarding this position are not accepted. This is a fully in-office position at our HQ in Lehi, Utah.", "summaryDescription" : "Director of Product Management at Trove Brands. Develop product strategy. Define product roadmap", "postedDate" : "2026-06-14T20:07:37.954", "createdAt" : "2026-06-14T20:07:37.954", "lastUpdated" : "2026-06-16T04:00:51.589", "ingestTimestamp" : "2026-06-14T20:07:37.954", "mongoId" : "6a2c7ca974d8ee00a094dfdd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 215000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306afff292fd229cfceb64", "title" : "Administrative Assistant, Office of the Chairman", "company" : "NBCUniversal", "industry" : "Entertainment", "salary" : { "min" : 56000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Universal City, CALIFORNIA, United States", "locations" : [ "Universal City", "CALIFORNIA", "United States" ], "timestamp" : "2026-06-16T13:38:24.070", "fingerprint" : "b9f133605a2216a48c606e724ca829f34ed2408e6a7d4d44a994f6cd01a9beec", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NBCUniversal3/744000132211919-administrative-assistant-office-of-the-chairman", "externalId" : "744000132211919", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Universal City", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.1419225,-118.3584110" } ], "locationText" : "Universal City, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Manage office operations, Handle administrative tasks, Coordinate meetings, Manage calendars, Prepare reports, Assist with travel arrangements, Maintain office supplies, Support staff, Serve as a point of contact", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. The Administrative Assistant will work under the direction and guidance of the Executive Assistant and the VP, Business Strategy to provide administrative and personal support to the Chairman, NBCU Entertainment & Studios. Essential Responsibilities: * Daily administrative duties including, but not limited to, managing appointments & reservations, maintaining rolodex, booking conference rooms, facilitating IT support, generating parking passes, managing arrivals, cataloging and distributing incoming and outgoing mail, coordinating meals, setting reminders, and ordering & restocking office materials * Ensure calendar is up-to-date with latest event & meeting details * Assist with travel itinerary and confirm any logistics * Manage executive and talent gifting, including research, coordination, and execution of thoughtful and timely correspondence * Prepare meeting materials including credit/client list, bio, & recent headlines * Cover desk & phones of Executive Assistant when needed * Run (often time-sensitive) errands on and off the lot * Interact across all NBCUniversal business units and functions—including business affairs, HR, finance, legal, strategy, communications, distribution, marketing, production, and other enterprise teams ## Qualifications * Bachelor’s degree or higher * 2 years of demonstrated successful organizational skills and the ability to prioritize in an Assistant role covering a desk * Minimum 2 years experience and demonstrated ability in Outlook, Microsoft Word, Excel, PowerPoint * Ability to establish and maintain good working relationships with individuals within NBCUniversal and in the business community * Demonstrated ability to handle sensitive and confidential information with discretion and integrity * Candidates must have a valid driver’s license and reliable form of transportation Desired Characteristics: * High degree of professionalism and the ability to interface well with Senior Level management and discretion in handling confidential information * Extreme attention to detail and organizational skills * Ability to multi-task and prioritize in a fast-paced environment and be flexible with changing schedules * Strong sense of urgency * Ability to take direction from multiple people * Impeccable communication skills & sound judgement to escalate information to appropriate parties * Strong interpersonal skills that will support the ability to successfully work in a multi-assistant office * Experience working at an agency or in the entertainment industry * Demonstrated interest in strategy, business development, and strategic initiatives Additional Requirements: Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $56,000 – $65,000 (overtime eligible) ## Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.", "summaryDescription" : "Administrative Assistant, Office of the Chairman at NBCUniversal. Manage office operations. 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We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. The Administrative Assistant will work under the direction and guidance of the Executive Assistant and the VP, Business Strategy to provide administrative and personal support to the Chairman, NBCU Entertainment & Studios. Essential Responsibilities: * Daily administrative duties including, but not limited to, managing appointments & reservations, maintaining rolodex, booking conference rooms, facilitating IT support, generating parking passes, managing arrivals, cataloging and distributing incoming and outgoing mail, coordinating meals, setting reminders, and ordering & restocking office materials * Ensure calendar is up-to-date with latest event & meeting details * Assist with travel itinerary and confirm any logistics * Manage executive and talent gifting, including research, coordination, and execution of thoughtful and timely correspondence * Prepare meeting materials including credit/client list, bio, & recent headlines * Cover desk & phones of Executive Assistant when needed * Run (often time-sensitive) errands on and off the lot * Interact across all NBCUniversal business units and functions—including business affairs, HR, finance, legal, strategy, communications, distribution, marketing, production, and other enterprise teams ## Qualifications * Bachelor’s degree or higher * 2 years of demonstrated successful organizational skills and the ability to prioritize in an Assistant role covering a desk * Minimum 2 years experience and demonstrated ability in Outlook, Microsoft Word, Excel, PowerPoint * Ability to establish and maintain good working relationships with individuals within NBCUniversal and in the business community * Demonstrated ability to handle sensitive and confidential information with discretion and integrity * Candidates must have a valid driver’s license and reliable form of transportation Desired Characteristics: * High degree of professionalism and the ability to interface well with Senior Level management and discretion in handling confidential information * Extreme attention to detail and organizational skills * Ability to multi-task and prioritize in a fast-paced environment and be flexible with changing schedules * Strong sense of urgency * Ability to take direction from multiple people * Impeccable communication skills & sound judgement to escalate information to appropriate parties * Strong interpersonal skills that will support the ability to successfully work in a multi-assistant office * Experience working at an agency or in the entertainment industry * Demonstrated interest in strategy, business development, and strategic initiatives Additional Requirements: Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $56,000 – $65,000 (overtime eligible) ## Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.", "summaryDescription" : "Administrative Assistant, Office of the Chairman at NBCUniversal. Manage office operations. Provide administrative support", "postedDate" : "2026-06-15T14:05:39.000", "createdAt" : "2026-06-15T21:43:09.054", "lastUpdated" : "2026-06-16T06:57:29.006", "ingestTimestamp" : "2026-06-15T21:43:09.054", "mongoId" : "6a304ff3f292fd229ceeb335", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 56000, "salaryAnnualMax" : 65000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8cfe74d8ee00a0977dea", "title" : "Head of Support", "company" : "Perplexity", "industry" : "Customer Success & Support", "salary" : { "min" : 200000.0, "max" : 275000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco", "New York City" ], "timestamp" : "2026-06-15T03:30:52.288", "fingerprint" : "c97d6dd7813050d06e6ac616342e1cff31edc0483fd0b9a383025aa1f8aa79e6", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/perplexity/bcc12200-ea58-4a31-8f90-1f7c4ce49d51/application", "externalId" : "bcc12200-ea58-4a31-8f90-1f7c4ce49d51", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI tooling, Automation", "professionalSkills" : [ "Customer judgment", "Technical judgment", "Written communication" ], "hardSkillsList" : [ "Support operations" ], "hardSkills" : [ { "name" : "Support operations", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Support leadership", "majorSkillsList" : [ "Customer Success", "Support leadership" ], "coreResponsibilities" : "Lead support function, Build operating model, Coach and develop team, Own support AI tooling, Partner with Sales, Partner with Customer Success, Partner with Product, Partner with Engineering, Partner with RevOps, Improve Enterprise support, Scale consumer support, Hire thoughtfully, Serve as escalation leader", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Enterprise software", "domainList" : [ "enterprise-software" ], "domainSpecificKnowledge" : [ "Enterprise software" ], "toolProficiency" : [ "Help desk systems" ], "communicationSkills" : "Written communication", "qualificationsBasic" : "8+ years customer support experience, 4+ years managing support teams, Experience building support processes, Technical fluency, Experience using AI/automation", "remoteFriendly" : true, "rawDescription" : "Perplexity is looking for a Head of Support to build one high-quality, scalable support experience across Enterprise and consumer customers. This person will bring together support teams, workflows, and tooling into a focused operating model that helps customers succeed, improves the product, and unlocks growth. This is a hands-on leadership role for someone who can build the support machine, not just run the queue. You will own the team, the systems, the feedback loops, and the AI tools that help Perplexity deliver great support without scaling headcount linearly. RESPONSIBILITIES - Lead Perplexity’s support function across Enterprise and consumer customers. - Build one operating model for queues, coverage, escalations, SLAs, QA, reporting, and team performance. - Coach and develop a distributed team with a high bar for customer empathy, technical judgment, speed, and written communication. - Own support AI tooling, including support bot agents, AI-assisted triage, routing, knowledge retrieval, and agent workflows. - Partner with Sales, Customer Success, Product, Engineering, and RevOps to turn customer pain and ticket trends into better product and customer experiences. - Improve high-touch Enterprise support while scaling high-volume consumer support through better tooling, documentation, and automation. - Hire thoughtfully as the business grows, balancing team growth with process, product, and AI leverage. - Serve as an escalation leader for complex, high-priority, or ambiguous customer issues. WHAT WE’RE LOOKING FOR - 8+ years in customer support, technical support, customer experience, or support operations at a fast-growing technology company. - 4+ years managing support teams, ideally across multiple support motions, distributed teammates, contractors, or technical specialists. - Experience building support processes, escalation paths, knowledge systems, QA routines, reporting, and team operating rhythms from an early or scaling stage. - Strong technical fluency and comfort working with Product and Engineering on bugs, escalations, admin workflows, enterprise software, and customer-impacting issues. - Experience using AI, automation, help desk systems, or support operations workflows to improve customer experience and team efficiency. - High ownership, strong customer judgment, and comfort operating in ambiguity.", "summaryDescription" : "Head of Support at Perplexity. Skills: Customer Success, Support leadership. Lead support function. Build operating model", "createdAt" : "2026-06-13T22:11:39.787", "lastUpdated" : "2026-06-15T03:30:52.288", "ingestTimestamp" : "2026-06-13T22:11:39.787", "mongoId" : "6a2c8cfe74d8ee00a0977dea", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 275000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Support operations", "Customer Success", "Support leadership", "Customer judgment", "Technical judgment", "Written communication", "Enterprise software", "Help desk systems" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a8df292fd229cf528b3", "title" : "Director of Supplier Management", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Director of Supplier Management in Tampa, United States, with adjustments for seniority, industry, and company size." }, "location" : "Tampa, FL", "locations" : [ "Tampa, FL" ], "timestamp" : "2026-06-16T06:51:46.784", "fingerprint" : "e02ba0e64c534246197009c593b06f2386388614f6821af6227b6278a0da2da8", "source" : "jazzhr", "language" : "en", "externalId" : "p64JIqZR71", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.9449854,-82.4583107" } ], "locationText" : "Tampa, Florida, United States", "experienceLevel" : "Director", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Director of Supplier Management", "createdAt" : "2026-06-15T22:27:00.794", "lastUpdated" : "2026-06-16T06:51:46.784", "ingestTimestamp" : "2026-06-15T22:27:00.794", "mongoId" : "6a305a8df292fd229cf528b3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2c9fe674d8ee00a09a0cbf", "title" : "Director of Support", "company" : "Boom", "industry" : "GTM", "salary" : { "min" : 110000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Austin Texas", "locations" : [ "Austin Texas" ], "timestamp" : "2026-06-15T03:22:49.590", "fingerprint" : "6fcfeaa7afc117cc13e9fefe8d1ed619ce694d759ea5ccc5e109433ad9ee0836", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/boom/7b1c6bac-1bcc-4bb0-888b-2412c6c7a789/application", "externalId" : "7b1c6bac-1bcc-4bb0-888b-2412c6c7a789", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI-assisted resolution", "professionalSkills" : [ "Customer service", "Customer retention", "Customer satisfaction", "Value realization", "Applicant underwriting", "Rent payment reporting", "Rent reporting", "Product integrations", "Customer relationships", "Support strategy", "Support metrics", "Support execution", "Customer experience", "Customer segments", "Product development", "Engineering improvements", "Client onboarding", "Vendor assessments" ], "hardSkillsList" : [ "Support metrics monitoring", "SLA management", "CSAT management", "Time-to-resolution management", "First-response time management", "Contact rate management" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Support metrics monitoring", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "CSAT management", "level" : "intermediate" }, { "name" : "Time-to-resolution management", "level" : "intermediate" }, { "name" : "First-response time management", "level" : "intermediate" }, { "name" : "Contact rate management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support leadership, Support operations management, Customer experience strategy, Customer advocacy", "majorSkillsList" : [ "Customer support leadership", "Support operations management", "Customer experience strategy", "Customer advocacy" ], "coreResponsibilities" : "Lead support team, Set priorities, Coach team, Onboard new talent, Manage internal training, Serve as escalation point, Manage support Jira tickets, Handle complex inquiries, Unblock issues, Execute save strategies, Handle technical issues, Maintain 24/7 coverage, Manage support delivery, Evolve support delivery, Monitor support metrics, Improve SLAs, Improve CSAT, Improve time-to-resolution, Improve first-response time, Improve contact rate, Report on metrics, Drive change for customers, Rethink support provision, Improve AI-assisted resolution, Build proactive support, Implement in-product help, Execute tiered escalation, Run help center, Keep help center current, Launch new support channels, Launch new support formats, Understand top support issues, Translate issues to tickets, Partner with CS team, Support CS on onboarding, Support CS on ongoing support, Lead strategic projects, Implement new platforms, Implement new tooling, Run vendor assessments, Stand up support for new products", "teamCollaboration" : "Partner with Customer Success; Partner with Product; Partner with Engineering", "projectManagementSkills" : [ "Strategic projects" ], "domainKnowledge" : "PropTech; FinTech; Regulated consumer environment", "domainList" : [ "proptech", "fintech", "regulated-consumer-environment" ], "domainSpecificKnowledge" : [ "PropTech", "FinTech", "Regulated consumer environment" ], "toolProficiency" : [ "Jira", "Intercom", "Zendesk", "Hubspot", "Pylon" ], "communicationSkills" : "Translate customer needs; Handle escalations; Handle inquiries", "documentationSkills" : "Help center maintenance", "continuousLearning" : "Company-sponsored training; Development opportunities", "innovationCreativity" : "Rethink how Boom provides support; Improve existing AI-assisted resolution; Build proactive support; In-product help", "problemSolvingSkills" : "Troubleshoot technical issues; Resolve customer issues", "specialRequirements" : "Schedule flexibility for escalations, Handle 24/7 support escalations", "outcomesObjectives" : "Improve SLAs; Improve CSAT; Improve time-to-resolution; Improve first-response time; Improve contact rate; Drive change for end customers; Faster resolution; Higher satisfaction", "qualificationsBasic" : "5+ years customer support, 3+ years leading support teams, Experience supporting multiple customer types, Experience implementing support platform, Experience leading strategic projects, Written and verbal communication skills", "qualificationsPreferred" : "Experience at high-growth startup, Intercom / Fin experience preferred, Experience in PropTech, Experience in fintech, Experience in regulated consumer environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT THE JOB OUR MISSION Boom https://www.boompay.app/ is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder Rob Whiting https://www.linkedin.com/in/robwhiting/ (ex-BCG, Rubicon). It’s backed by investors such as Starting Line https://www.startingline.vc/, Clocktower Ventures https://www.clocktowerventures.com/, Mischief VC https://www.mischief.xyz/ (CEO of Plaid Zach Perret’s fund), Gilgamesh Ventures https://www.gilgameshvc.com/ (Petal co-founders), and angels such as William Hockey (CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by Inman https://www.inman.com/2023/10/30/new-boom-api-to-scale-reporting-of-tenant-payments-to-credit-bureaus/, Business Insider https://www.businessinsider.com/boom-pitch-deck-fintech-credit-builder-seed-2023-6, HousingWire https://www.housingwire.com/articles/rent-reporting-platform-boom-raises-4-5m-in-seed-round/, and more. OPPORTUNITY The Director of Support is the US point person for Boom’s support function and the leader responsible for evolving how Boom shows up for every customer it serves – applicants, renters, and property managers. You’ll own the strategy, the metrics, and the day-to-day execution of a function that touches every product (BoomScreen, BoomReport, the Boom App, and the Boom Platform) and every customer segment. You’ll lead a US-based support team, serve as the escalation point for our offshore operations team in the Philippines, and partner closely with Customer Success, Product, and Engineering to turn support from a cost center into a competitive advantage. WHAT YOU’LL DO - Lead the support team. Serve as the US point person for the existing support team of ~25. This includes setting priorities, coaching the team, onboarding new talent, and raising the bar on quality and speed to provide strong customer service. Additionally, manage internal training for new and existing products. - Serve as the escalation point for customer issues. Roll up sleeves and work daily alongside Boom’s offshore operations team in the Philippines to manage support Jira tickets, handle complex customer inquiries, unblock issues, execute save strategies, handle technical issues, and maintain 24/7 coverage. - Own the customer experience and channels across segments. Manage and evolve how support is delivered to applicants, renters, and B2B (property managers) customers, recognizing each segment has different needs, expectations, and SLAs. - Own the metrics. Monitor and continuously improve SLAs, CSAT, time-to-resolution, first-response time, contact rate, and other key support metrics. Manage and report out on priority metrics using Boom’s support dashboard and use them to drive change for the end customers. - Rethink how Boom provides support. Bring a point of view on what world-class support looks like in 2026 (e.g. improve existing AI-assisted resolution, build proactive support, in-product help, and execute a tiered escalation model for cross-team support. - Run the help center. Keep Boom’s help center current, comprehensive, and digestible. Identify and launch new support channels and formats that drive faster resolution and higher satisfaction. - Be the voice of the customer. Understand the top support issues and topics across products and segments, and translate them into priorities and tickets for Product and Engineering to improve the product. - Partner with Customer Success. Support the CS team on client onboarding and ongoing support to ensure onboarding and ongoing support transitions feel a unified Boom experience. - Lead strategic projects. Own the major initiatives in the support domain: implementing new platforms and tooling, running vendor assessments, and standing up support for new Boom products as they launch. WHAT YOU’LL NEED - Minimum 5+ years in customer support, with 3+ years leading and managing support teams, ideally including offshore or globally distributed teams - Track record of owning and improving the full set of support metrics (SLA, CSAT, time-to-resolution, handling time) - Experience supporting multiple customer types (consumer and B2B) is strongly preferred - Experience at at high-growth startup is preferred, with emphasis on experience in the Customer Support / Customer Operations / Technical Support domains - Hands-on experience implementing and/ or managing a modern support platform (Multi-channel, including help center / KB platforms such as Intercom, Zendesk, Hubspot, Pylon, or similar). Intercom / Fin experience is preferred - Experience leading strategic projects (This role with include implementing support ticketing, AI-assisted support, and further building out customer support analytics) - Strong written and verbal communication; able to translate customer needs into clear Jira tickets and handle customer escalations and inquiries directly - Schedule flexibility to handle escalations as needed, given Boom provides 24/7 support - Experience in PropTech, fintech, or a regulated consumer environment is a plus - Based in (or willing to relocate to) Austin, TX; Boom is an in-office company BENEFITS OF WORKING AT BOOM - Competitive salary with stock options - Full healthcare coverage (health, dental, vision) including 50% coverage for dependents - 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it) - Company-issued laptop/MacBook - Company-sponsored training & development - Regular off-sites, retreats, and other company-sponsored events and travel opportunities", "summaryDescription" : "Director of Support at Boom. Skills: Customer support leadership, Support operations management, Customer experience strategy, Customer advocacy. Lead support team. 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Warren Wilson College is hiring a risk management expert to educate, inspire, and lead a campus-wide approach to addressing risks across the spectrum of campus operations. Warren Wilson College is seeking an experienced and dedicated professional to se", "summaryDescription" : "Director of Risk Management at Warren Wilson College. Educate campus-wide approach to risks. Inspire campus-wide approach to risks", "createdAt" : "2026-06-14T19:40:17.496", "lastUpdated" : "2026-06-16T05:50:15.231", "ingestTimestamp" : "2026-06-14T19:40:17.496", "mongoId" : "69ce9d892beec4dd3d7a4ced", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 125500, "salaryAnnualMax" : 188500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30573af292fd229cf362a0", "title" : "Director of Trade Management Operations", "company" : "tastytrade", "industry" : "FinTech", "salary" : { "min" : 220000.0, "max" : 330000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Trade Management Operations in Chicago, IL, adjusted for the FinTech industry and company size." }, "location" : "Chicago, Illinois, United States", "locations" : [ "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-16T07:12:11.788", "fingerprint" : "887c1fc7e6a2c2e476100bd1b2f5b5b96d4641b04749843adf029b100b3fba61", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tastytrade/jobs/6025689004", "externalId" : "6025689004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "DTCC", "professionalSkills" : [ "Process improvement", "Team development", "Operational leadership", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Trade settlement", "Clearing", "Custody", "Corporate actions", "Reconciliation", "Give-up processing", "Margin tracking", "Collateral tracking", "Root cause analysis", "Exception management", "Data standardization" ], "hardSkills" : [ { "name" : "Trade settlement", "level" : "intermediate" }, { "name" : "Clearing", "level" : "intermediate" }, { "name" : "Custody", "level" : "intermediate" }, { "name" : "Corporate actions", "level" : "intermediate" }, { "name" : "Reconciliation", "level" : "intermediate" }, { "name" : "Give-up processing", "level" : "intermediate" }, { "name" : "Margin tracking", "level" : "intermediate" }, { "name" : "Collateral tracking", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Exception management", "level" : "intermediate" }, { "name" : "Data standardization", "level" : "intermediate" } ], "majorSkills" : "Back-office operations, Process automation, Team leadership", "majorSkillsList" : [ "Back-office operations", "Process automation", "Team leadership" ], "coreResponsibilities" : "Lead and transform back-office function, Establish clear performance standards, Establish career development pathways, Provide day-to-day management, Provide coaching, Provide mentorship to staff, Partner with HR on headcount planning, Partner with HR on hiring, Partner with HR on workforce development, Serve as primary escalation point for operational breaks, Serve as primary escalation point for settlement failures, Serve as primary escalation point for counterparty disputes, Oversee post-trade operations, Manage trade confirmation, Manage settlement, Manage fail management, Coordinate give-up processing, Coordinate submission workflows, Supervise corporate actions processing, Oversee margin tracking, Oversee collateral tracking, Ensure adherence to settlement deadlines, Ensure adherence to operational SLAs, Own end-to-end reconciliation, Oversee daily reconciliation, Manage position reconciliation, Manage cash reconciliation, Ensure compliance with broker-dealer customer protection obligations, Drive root cause analysis on recurring breaks, Implement corrective actions, Lead strategic initiative to automate workflows, Reduce manual processing, Reduce operational risk, Evaluate technology solutions, Select technology solutions, Implement technology solutions, Define target operating model, Drive execution of transformation roadmap, Partner with Technology teams, Partner with Data teams, Design automated break detection, Design automated exception management, Design automated reporting workflows, Establish KPIs, Establish management dashboards, Track settlement efficiency, Track break aging, Track fail rates, Track STP rates, Report to senior leadership, Champion data quality initiatives, Champion standardization initiatives, Maintain control environment, Develop policies, Maintain policies, Develop procedures, Maintain procedures, Develop desktop guides, Maintain desktop guides, Partner with Internal Audit, Partner with Compliance, Partner with Risk Management, Monitor regulatory developments, Update processes, Update controls", "teamCollaboration" : "Cross-functional teams; Technology teams; Data teams; HR; Internal Audit; Compliance; Risk Management", "projectManagementSkills" : [ "Roadmap execution", "Process transformation" ], "domainKnowledge" : "Capital markets; Broker-dealer operations; FCM operations; Exchange-traded derivatives; SEC Rule 15c3-3; FINRA rules; CFTC requirements; NFA requirements", "domainList" : [ "capital-markets", "broker-dealer-operations", "fcm-operations", "exchange-traded-derivatives", "sec-rule-15c3-3", "finra-rules", "cftc-requirements", "nfa-requirements" ], "domainSpecificKnowledge" : [ "Capital markets", "Broker-dealer operations", "FCM operations", "Exchange-traded derivatives", "SEC Rule 15c3-3", "FINRA rules", "CFTC requirements", "NFA requirements" ], "toolProficiency" : [ "AutoRek GMI", "Broadridge" ], "documentationSkills" : "Desktop guides", "innovationCreativity" : "Automate back office processes; Modernize back office processes", "problemSolvingSkills" : "Root cause analysis; Exception management", "outcomesObjectives" : "Reduce manual processing; Reduce operational risk; Improve straight-through processing; Track settlement efficiency; Track break aging; Track fail rates; Track STP rates", "qualificationsBasic" : "6-10 years progressive experience in back-office operations, Broad operational knowledge spanning settlement, clearing, custody, corporate actions, and reconciliation, Familiarity with non-clearing FCM operations, Demonstrated experience managing and developing operational teams, Proven track record leading process improvement or automation initiatives, Working knowledge of DTCC settlement processes, Working knowledge of exchange-traded derivatives workflows, Familiarity with regulatory requirements for broker-dealers and non-clearing FCMs, Familiarity with SEC Rule 15c3-3, Familiarity with FINRA rules", "qualificationsPreferred" : "Deep capital markets expertise, Hands-on management style, Experience with AutoRek GMI, Experience with Broadridge", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Name: tastytrade Role: Director of Trade Management Operations Location: Chicago, IL - Hybrid (3 days/week in office) We are seeking a dynamic and experienced Director of Trade Management Operations to lead and transform our back-office function across our Broker-Dealer and non-clearing Futures Commission Merchant (FCM) businesses. This role carries broad ownership of post-trade operations — including trade settlement, clearing, custody, corporate actions, and reconciliation — while spearheading a firm-wide initiative to automate and modernize key back-office processes. The ideal candidate is an operational leader with deep capital markets expertise, a hands-on management style, and a proven ability to drive process improvement and build high-performing teams. What You’ll Do:   Leadership establish clear performance standards and career development pathways Provide day-to-day management, coaching, and mentorship to staff at all levels Partner with HR on headcount planning, hiring, and workforce development as the business grows Serve as the primary escalation point for operational breaks, settlement failures, and counterparty disputes Back Office Operations Oversee all post-trade operations across asset classes including equities, options, exchange-traded derivatives, and FX Manage trade confirmation, settlement, and fail management across custodians, prime brokers, and clearing firms Coordinate give-up processing and submission workflows between executing brokers and the firm's designated clearing FCM, ensuring accurate and timely allocation of futures and options trades Supervise corporate actions processing, including voluntary and mandatory events, elections, and entitlement reconciliation Oversee margin and collateral tracking in coordination with the clearing FCM, Prime Brokerage, and Treasury Ensure all back-office functions adhere to strict settlement deadlines and operational SLAs Reconciliation Own end-to-end reconciliation across all business lines, including trade, position, cash, and asset reconciliation Oversee daily reconciliation of internal books and records against prime broker, custodian, and clearing FCM statements Manage position and cash reconciliation across exchange-traded products, ensuring alignment between the firm's records and clearing FCM-reported balances Ensure compliance with broker-dealer customer protection obligations under SEC Rule 15c3-3 and applicable FINRA rules Drive root cause analysis on recurring breaks and implement sustainable corrective actions to reduce break volumes over time Automation & Process Transformation Lead a strategic initiative to automate back office and reconciliation workflows, reducing manual processing and operational risk across the function Evaluate, select, and implement technology solutions including reconciliation platforms (e.g., AutoRek GMI, Broadridge) and back-office processing systems Define the target operating model for a scalable, automated back office and drive execution of the transformation roadmap Partner with Technology and Data teams to design automated break detection, exception management, and reporting workflows Establish KPIs and management dashboards tracking settlement efficiency, break aging, fail rates, and STP rates, with regular reporting to senior leadership Champion data quality and standardization initiatives to improve straight-through processing across the trade lifecycle Risk, Controls & Compliance Maintain a strong control environment consistent with SEC, FINRA, CFTC, and NFA requirements applicable to a non-clearing FCM Develop and maintain policies, procedures, and desktop guides for all back-office functions Partner with Internal Audit, Compliance, and Risk Management on control assessments, regulatory examinations, and audit responses Monitor regulatory developments impacting back-office obligations and proactively update processes and controls accordingly Who You Are:  6-10 years of progressive experience in back-office operations at a broker-dealer, FCM, prime broker, or clearing firm Broad operational knowledge spanning settlement, clearing, custody, corporate actions, and reconciliation across multiple asset classes Familiarity with non-clearing FCM operations, including give-up processing, allocation workflows, and coordination with clearing FCMs Demonstrated experience managing and developing operational teams Proven track record leading process improvement or automation initiatives within a financial services environment Strong working knowledge of DTCC (DTC, NSCC, FICC) settlement processes and exchange-traded derivatives workflows Familiarity with regulatory requirements applicable to broker-dealers and non-clearing FCMs, including SEC Rule 15c3-3, FINRA rules, and baseline CFTC/NFA obligations Experience with reconciliation or back-office platforms (SmartStream, Broadridge, Duco, AutoRek, or comparable) Strong analytical, communication, and organizational skills with the ability to present to senior management and regulators Company Perks + Benefits: Performance Bonuses Stock Purchase Options 401k Plan Medical/Dental/Vision Benefits 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!) 10 Paid Sick Days Gym Membership Reimbursement Commuter Benefits Pet Insurance Wellness & Mental Health Programs Charitable Donation Matching Two Paid Volunteer Days Off Daily catered lunch when in the office Full kitchen with snacks and beverages In-building gym Shuttle to/from Metra Salary Range: $150,000 - $175,000 The actual salary offered will be based on the candidate's level of experience and qualifications Discretionary performance bonus: 15-20% of base salary based on individual and company performance About IGNA + tasty IG North America is home to tastytrade, tastylive, and tastyfx—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here. Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. tastytrade | tastylive  | tastyfx | tastycrypto 1330 W Fulton Market, Chicago, IL 60607   *Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! ", "summaryDescription" : "Director of Trade Management Operations at tastytrade. Skills: Back-office operations, Process automation, Team leadership. Lead and transform back-office function. Establish clear performance standards", "postedDate" : "2026-06-15T23:24:51.522", "createdAt" : "2026-06-15T23:24:51.522", "lastUpdated" : "2026-06-16T07:12:11.788", "ingestTimestamp" : "2026-06-15T23:24:51.522", "mongoId" : "6a30573af292fd229cf362a0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 330000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Trade settlement", "Clearing", "Custody", "Corporate actions", "Reconciliation", "Give-up processing", "Margin tracking", "Collateral tracking", "Root cause analysis", "Exception management", "Data standardization", "Back-office operations", "Process automation", "Team leadership", "Process improvement", "Team development", "Operational leadership", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Roadmap execution", "Process transformation", "Capital markets", "Broker-dealer operations", "FCM operations", "Exchange-traded derivatives", "SEC Rule 15c3-3", "FINRA rules", "CFTC requirements", "NFA requirements", "AutoRek GMI", "Broadridge" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3056d3f292fd229cf2f45d", "title" : "Director of Trade Management Operations", "company" : "tastylive", "industry" : "FinTech", "salary" : { "min" : 225000.0, "max" : 325000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Trade Management Operations in Chicago, IL, adjusted for the FinTech industry and company size." }, "location" : "Chicago, Illinois, United States", "locations" : [ "Chicago", "Illinois", "United States" ], "certifications" : [ "FINRA Series 4", "FINRA Series 7", "FINRA Series 24", "FINRA Series 63" ], "timestamp" : "2026-06-16T06:47:48.164", "fingerprint" : "a6582af1c760ddd90a06371d5f5c9fb7e0390bc2c6f44cdab95f7c8b648d88bf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tastylive/jobs/6025691004", "externalId" : "6025691004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "experienceLevel" : "Director", "technicalSkills" : "OMSS, Tableau, SQL", "professionalSkills" : [ "Trade surveillance", "Best execution", "Trading operations", "Trade compliance", "Execution quality assessments", "Recordkeeping", "Alert logic tuning", "Regulatory reporting", "Supervisory procedures", "Control design", "Venue analysis", "Routing reviews" ], "hardSkillsList" : [ "Trade surveillance", "Best execution", "Trading operations", "Trade compliance", "Execution quality assessments", "Recordkeeping", "Alert logic tuning", "Regulatory reporting", "Supervisory procedures", "Control design", "Venue analysis", "Routing reviews" ], "softSkillsList" : [ "High integrity", "Control mindset" ], "hardSkills" : [ { "name" : "Trade surveillance", "level" : "intermediate" }, { "name" : "Best execution", "level" : "intermediate" }, { "name" : "Trading operations", "level" : "intermediate" }, { "name" : "Trade compliance", "level" : "intermediate" }, { "name" : "Execution quality assessments", "level" : "intermediate" }, { "name" : "Recordkeeping", "level" : "intermediate" }, { "name" : "Alert logic tuning", "level" : "intermediate" }, { "name" : "Regulatory reporting", "level" : "intermediate" }, { "name" : "Supervisory procedures", "level" : "intermediate" }, { "name" : "Control design", "level" : "intermediate" }, { "name" : "Venue analysis", "level" : "intermediate" }, { "name" : "Routing reviews", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High integrity" }, { "name" : "Control mindset" } ], "majorSkills" : "Trade surveillance, Best execution, Regulatory reporting", "majorSkillsList" : [ "Trade surveillance", "Best execution", "Regulatory reporting" ], "coreResponsibilities" : "Lead the best execution program, Continuously improve trade surveillance and best execution frameworks,, Perform venue analysis, Conduct routing reviews, Perform regular execution quality assessments and reports under, Manage trade management operations across the trade lifecycle, Ensure accurate and timely processing and recordkeeping, Leverage automated surveillance systems, data analytics, and emerging, Monitor and analyze trading activity, Tune alert logic, Manage surveillance platforms, Work closely with engineering, Own trade-and execution-related regulatory reporting, Coordinate across compliance, legal, and trading desks, Report to senior management and regulators, Manage a Market Structure and Order Routing Specialist, Ensure firm's written supervisory procedures (WSPs) reflect current, Maintain and enhance written supervisory procedures, Maintain and enhance management reports, Maintain and enhance committee materials, Partner on projects and system changes involving OMSS,, Perform testing, calibration, and control design", "teamCollaboration" : "Cross-functional team; Work closely with Trading Desk, Operations, Compliance, Technology, and Finance; Coordinating across compliance, legal, and trading desks; Reporting to senior management and regulators; Partner on projects and system changes", "projectManagementSkills" : [ "Control design" ], "domainKnowledge" : "FINRA Rule 5310; FINRA Rule 3110; Broker-dealer supervisory frameworks; Market structure; Order routing", "domainList" : [ "finra-rule-5310", "finra-rule-3110", "broker-dealer-supervisory-frameworks", "market-structure", "order-routing" ], "domainSpecificKnowledge" : [ "FINRA Rule 5310", "FINRA Rule 3110", "Broker-dealer supervisory frameworks", "Market structure", "Order routing" ], "toolProficiency" : [ "OMSS", "Tableau", "SQL" ], "communicationSkills" : "Communicate findings clearly; Influence stakeholders", "documentationSkills" : "Written supervisory procedures; Management reports; Committee materials", "innovationCreativity" : "Leveraging emerging technologies", "problemSolvingSkills" : "Resolve complex trading issues; Analyze execution quality; Interpret complex trading and venue data", "outcomesObjectives" : "Meet regulatory expectations; Support scalable growth; Turn trading data into clear actions, reports, and process improvements; Influence senior management decisions", "qualificationsBasic" : "Bachelor's degree in Economics, Business, Finance, Accounting, or related field (or equivalent work experience), FINRA Series 4, 7, 24, and 63 (or equivalents), 7-10 years of experience in broker-dealer trade surveillance, best execution, trading operations, or trade compliance, Working knowledge of FINRA Rules 5310 and 3110, SEC execution and reporting rules, and broker-dealer supervisory frameworks, Experience with trade surveillance and reporting platforms and OMSS systems, Data skills using tools such as Tableau and SQL or similar analytics, Experience with managing relationships with market managers and counterparties, Ability to interpret complex trading and venue data, Communicate findings clearly in writing and verbally, Influence stakeholders across trading, operations, risk, legal, and compliance, High integrity, Control mindset, Comfort working in a fast-paced, regulated trading environment, Managing competing priorities", "qualificationsPreferred" : "FINRA Series 4, 7, 24, and 63 (or equivalents)", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Name: tastytrade Role: Head of Trade Surveillance and Best Execution Location: Chicago, IL - Hybrid (3 days/week in office) Licensure: FINRA Series 4,7,24, and 63 (or equivalents) Come join a cross-functional team dedicated to protecting clients and the firm by ensuring trades are supervised, fairly executed, and accurately reported.  You will own the end-to-end best execution and trade surveillance program for the broker-dealer, helping the business meet regulatory expectations while supporting scalable growth.  You will work closely with Trading Desk, Operations, Compliance, Technology, and Finance to design controls, analyze execution quality, and resolve complex trading issues.  Your work will turn trading data, venue analytics, and surveillance outputs into clear actions, reports, and process improvements that directly influence senior management decisions.  What You’ll Do:   Program Ownership: Lead the best execution program while continuously improving the firm's trade surveillance and best execution frameworks, policies, and procedures including venue analysis, routing reviews, and regular execution quality assessments and reports under FINRA Rule 5310.  Trade Management Operations: Manage trade management operations across the trade lifecycle (capture, allocation, corrections, breaks), ensuring accurate and timely processing and recordkeeping.  Technology & Systems: Leveraging automated surveillance systems, data analytics, and emerging technologies to monitor and analyze trading activity more effectively. This would include tuning alert logic, managing surveillance platforms, and working closely with engineering.  Regulatory Interface: Own trade-and execution-related regulatory reporting (e.g., CAT/CAIS, FINRA trade reporting facilities, and, where applicable, Rules 605/606 disclosures).  Team Leadership: Coordinating across compliance, legal, and trading desks and reporting to senior management and regulators, while managing a Market Structure and Order Routing Specialist.  Policy & Procedure: Ensuring the firm's written supervisory procedures (WSPs) reflect current regulatory expectations and actual practice. Maintain and enhance written supervisory procedures, management reports, and committee materials that document reviews, decisions, and remediation.  Projects: Partner on projects and system changes involving OMS/EMS, surveillance platforms, and data feeds, including testing, calibration, and control design.  Who You Are:  Bachelor's degree in Economics, Business, Finance, Accounting, or related field (or equivalent work experience).  FINRA Series 4,7,24, and 63 (or equivalents).  7-10 years of experience in broker-dealer trade surveillance, best execution, trading operations, or trade compliance.   Strong working knowledge of FINRA Rules 5310 and 3110, SEC execution and reporting rules, and broker-dealer supervisory frameworks.   Experience with trade surveillance and reporting platforms and OMS/EMS systems, plus strong data skills using tools such as Tableau and SQL or similar analytics.   Experience with managing relationships with market managers and counterparties  Ability to interpret complex trading and venue data, communicate findings clearly in writing and verbally, and influence stakeholders across trading, operations, risk, legal, and compliance.   High integrity, attention to detail, and a control mindset, with comfort working in a fast-paced, regulated trading environment and managing competing priorities.  Company Perks + Benefits: Performance Bonuses Stock Purchase Options 401k Plan Medical/Dental/Vision Benefits 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!) 10 Paid Sick Days Gym Membership Reimbursement Commuter Benefits Pet Insurance Wellness & Mental Health Programs Charitable Donation Matching Two Paid Volunteer Days Off Daily catered lunch when in the office Full kitchen with snacks and beverages In-building gym Shuttle to/from Metra Salary Range: $170,000 - $190,000 The actual salary offered will be based on the candidate's level of experience and qualifications Discretionary performance bonus: 15-20% of base salary based on individual and company performance About IGNA + tasty IG North America is home to tastytrade, tastylive, tastyfx, and tastycrypto—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance. We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here. Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. tastytrade | tastylive  | tastyfx | tastycrypto 1330 W Fulton Market, Chicago, IL 60607   *Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! ", "summaryDescription" : "Director of Trade Management Operations at tastylive. Skills: Trade surveillance, Best execution, Regulatory reporting. Lead the best execution program. Continuously improve trade surveillance and best execution frameworks,", "postedDate" : "2026-06-15T23:18:41.536", "createdAt" : "2026-06-15T23:18:41.536", "lastUpdated" : "2026-06-16T06:47:48.164", "ingestTimestamp" : "2026-06-15T23:18:41.536", "mongoId" : "6a3056d3f292fd229cf2f45d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 225000, "salaryAnnualMax" : 325000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Trade surveillance", "Best execution", "Trading operations", "Trade compliance", "Execution quality assessments", "Recordkeeping", "Alert logic tuning", "Regulatory reporting", "Supervisory procedures", "Control design", "Venue analysis", "Routing reviews", "High integrity", "Control mindset", "FINRA Rule 5310", "FINRA Rule 3110", "Broker-dealer supervisory frameworks", "Market structure", "Order routing", "FINRA Series 4", "FINRA Series 7", "FINRA Series 24", "FINRA Series 63", "OMSS", "Tableau", "SQL" ], "skillCount" : 26, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca60774d8ee00a09b9182", "title" : "Head of Account Management", "company" : "PHMG", "industry" : "Media", "salary" : { "min" : 47500.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-15T13:09:45.459", "fingerprint" : "fa50d7c9e175adc2644585b076f89898adcf22f9ee17ed9987c063c70f4d3994", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.phmg.com/open-positions/?gh_jid=8532733002", "externalId" : "8532733002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Client outcomes", "Commercial performance", "Service delivery", "Strategic leadership", "Operational oversight", "Client retention", "Client growth", "Performance management", "Objective setting", "Capability development", "Succession planning", "Commercial issues", "Performance issues", "Client data analysis", "Engagement metrics analysis", "Service delivery", "SLA management", "Contractual commitments", "Stakeholder management", "Market insight" ], "hardSkillsList" : [ "Client portfolio management", "KPI analysis", "Data analysis", "Client retention strategies", "Client growth strategies", "Service level agreements" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Client portfolio management", "level" : "intermediate" }, { "name" : "KPI analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Client retention strategies", "level" : "intermediate" }, { "name" : "Client growth strategies", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Account management, Client success, Leadership, Commercial acumen", "majorSkillsList" : [ "Account management", "Client success", "Leadership", "Commercial acumen" ], "coreResponsibilities" : "Lead client engagement team, Manage client engagement team, Develop client engagement team, Set clear expectations, Drive high performance, Embed accountability culture, Embed ownership culture, Own North American client portfolio, Ensure client retention, Ensure client renewal, Ensure long-term client relationships, Embed Client Engagement strategy, Execute Client Engagement strategy, Embed Client Services strategy, Execute Client Services strategy, Ensure consistent high quality, Align to business objectives, Own performance management, Set objectives, Coach team members, Conduct reviews, Develop capabilities, Plan succession, Act as senior escalation point, Resolve complex client issues, Resolve commercial issues, Resolve performance issues, Provide decisive leadership, Monitor KPIs, Analyse KPIs, Act on KPIs, Monitor client data, Analyse client data, Act on client data, Monitor engagement metrics, Analyse engagement metrics, Act on engagement metrics, Drive continuous improvement, Ensure service delivery, Meet agreed SLAs, Exceed agreed SLAs, Meet contractual commitments, Exceed contractual commitments, Maintain high standards, Build relationships with stakeholders, Provide market insight", "teamCollaboration" : "Senior internal stakeholders", "domainKnowledge" : "Audio branding", "domainList" : [ "audio-branding" ], "domainSpecificKnowledge" : [ "Audio branding" ], "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Insight-led decision making", "specialRequirements" : "1pm – 10pm (Mon-Thu), 1pm – 6pm (Fri)", "outcomesObjectives" : "Improve client experience; Improve team performance; Achieve client retention; Achieve client growth; Achieve service delivery", "qualificationsBasic" : "Senior leadership experience, Client engagement experience, Account management experience, Customer success experience, Commercial acumen, Managing client portfolios, Improving client retention, Improving client engagement, Improving client lifetime value, Using data for performance, Using KPIs for performance, Using insight for performance, Stakeholder management skills, Influencing skills, Strategic planning ability, Hands-on operational leadership, Resilient, Adaptable, Leading in fast-paced environment, Leading in performance-driven environment", "workSiteFlexibility" : "Onsite", "rawDescription" : "Role: Head of Account Management (North American Market) Location: Old Trafford, Manchester, M16 0PQ Hours: 1pm – 10pm (Monday – Thursday), 1pm – 6pm (Friday) Package: £47,500 base (£75,000 OTE) The Head of Account Management is a senior leadership role responsible for balancing exceptional client outcomes with strong commercial performance across a large part of our North American client portfolio. You will lead, coach and develop a team of Account Managers and Client Partners, taking full ownership of client retention, client growth and service delivery. This role blends strategic leadership with hands-on operational oversight, ensuring that every client interaction reflects PHMG’s commitment to quality, creativity and long-term partnership. As the senior escalation point for your region, you will set clear standards, embed best practice reflecting your expertise/experience and use insight-led decision making to continuously improve client experience and team performance. As a proudly employee-owned business, every colleague at PHMG has a genuine stake in our continued success. This marks an exciting new chapter for the company, with a renewed focus on long-term growth, innovation and shared achievement. Alongside this, our Client Services department is undergoing an exciting period of transformation; refining our strategy and elevating our standards through investment in leadership development and performance incentivisation. As Head of Account Management, you will play a key role in shaping this next phase, influencing how we deliver value to clients and helping define what exceptional client engagement looks like in an employee-owned, future-focused organisation. Key Responsibilities: Lead, manage and develop a team of Client Engagement professionals, setting clear expectations, driving high performance and embedding a strong culture of accountability and ownership Take full ownership of a North American client portfolio valued at over £1m, ensuring strong retention, renewal and long-term client relationships Embed and execute PHMG’s Client Engagement and Client Services strategy across the territory, ensuring consistent high quality and alignment to wider business objectives Own performance management across the team, including objective setting, coaching, reviews, capability development and succession planning Act as the senior escalation point for complex client, commercial or performance issues, providing decisive leadership and resolution Monitor, analyse and act on KPIs, client data and engagement metrics to drive continuous improvement in client outcomes and commercial performance Ensure service delivery meets or exceeds agreed SLAs and contractual commitments, maintaining consistently high standards across all accounts Build strong relationships with senior internal stakeholders, providing insight from the North American market to inform strategy and decision-making Key Requirements: Proven senior leadership experience within client engagement, account management or customer success Strong commercial acumen with experience managing sizeable client portfolios Track record of improving client retention, engagement and lifetime value Confident using data, KPIs and insight to drive performance and change Excellent stakeholder management and influencing skills Ability to balance strategic planning with hands-on operational leadership Resilient, adaptable and comfortable leading in a fast-paced, performance-driven environment What you’ll get in return: Free PureGym membership after 3-months served Cycle to work scheme 25 days annual leave plus bank holidays, increasing with length of service Additional half day off for birthday Enhanced maternity, paternity and adoption leave Two volunteer days per year for a charity of your choice Smart pension scheme Life insurance and critical illness cover All expenses paid company events in sought after venues Free fruit & breakfast Company sports teams On-site barber and beautician Car valet service Career development directly linked to your performance Fundraising initiatives for our registered charity – the PHMG Foundation Dedicated Employee Assistance Programme About PHMG: Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth. Sound good? INDUKSO #LI-ET1", "summaryDescription" : "Head of Account Management at PHMG. Skills: Account management, Client success, Leadership, Commercial acumen. Lead client engagement team. Manage client engagement team", "postedDate" : "2026-06-14T04:46:25.271", "createdAt" : "2026-06-14T04:46:25.271", "lastUpdated" : "2026-06-15T13:09:45.459", "ingestTimestamp" : "2026-06-14T04:46:25.271", "mongoId" : "6a2ca60774d8ee00a09b9182", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Client portfolio management", "KPI analysis", "Data analysis", "Client retention strategies", "Client growth strategies", "Service level agreements", "Leadership", "Account management", "Client success", "Commercial acumen", "Client outcomes", "Commercial performance", "Service delivery", "Strategic leadership", "Operational oversight", "Client retention", "Client growth", "Performance management", "Objective setting", "Capability development", "Succession planning", "Commercial issues", "Performance issues", "Client data analysis", "Engagement metrics analysis", "SLA management", "Contractual commitments", 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"intermediate" }, { "name" : "Roadmap shaping", "level" : "intermediate" }, { "name" : "GTM positioning", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Partner strategy, Channel development, Revenue partnerships, Ecosystem partnerships", "majorSkillsList" : [ "Partner strategy", "Channel development", "Revenue partnerships", "Ecosystem partnerships" ], "coreResponsibilities" : "Define partner strategy, Execute partner strategy, Map legal tech ecosystem, Prioritize partner types, Build repeatable motions, Drive scalable ARR, Launch referral programs, Scale referral programs, Launch reseller programs, Scale reseller programs, Launch co-sell programs, Scale co-sell programs, Design incentive structures, Design attribution models, Design co-selling frameworks, Generate qualified pipeline, Generate predictable revenue, Manage referral channels, Develop trusted advisor channels, Manage high-trust referral channels, Manage Big Four advisory relationships, Manage law firm alliance teams, Protect credibility, Identify tech integrations, Activate tech integrations, Embed Ivo into legal, Embed Ivo into procurement, Prioritize integration features, Boost retention, Position Ivo as infrastructure, Create onboarding programs, Create certification programs, Create enablement programs, Create co-marketing programs, Establish KPIs, Own partner performance, Hire Partner Managers, Develop Partner Managers, Coach Partner Managers, Own complex relationships, Use AI as force multiplier, Apply AI to account planning, Apply AI to partner outreach, Apply AI to meeting prep, Apply AI to data enrichment, Demo Ivo Intelligence, Demo Ivo Review, Demo Ivo Assistant, Present to partner sellers, Present to SAs, Present to end-customer legal, Present to end-customer procurement, Monitor legal tech trends, Monitor AI trends, Represent Ivo in events, Bring signal to Product, Bring signal to Sales, Bring signal to Leadership, Shape roadmap, Shape GTM positioning", "teamCollaboration" : "Partner with leadership; Collaborate with Product; Collaborate with Engineering; Partner with Sales; Partner with RevOps; Partner with Marketing", "projectManagementSkills" : [ "Roadmap planning", "GTM positioning" ], "domainKnowledge" : "Legal tech; Enterprise software; AI-driven markets; Contract intelligence; Legal agreements; Procurement agreements; AI; Legal tech trends; AI trends", "domainList" : [ "legal-tech", "enterprise-software", "ai-driven-markets", "contract-intelligence", "legal-agreements", "procurement-agreements", "ai", "legal-tech-trends", "ai-trends" ], "domainSpecificKnowledge" : [ "Legal tech", "Enterprise software", "AI-driven markets", "Contract intelligence", "Legal agreements", "Procurement agreements", "AI", "Legal tech trends", "AI trends" ], "toolProficiency" : [ "Claude", "ChatGPT", "Clay", "Gong", "Salesforce", "Crossbeam", "Reveal", "Partner portals" ], "communicationSkills" : "Executive presentations; Technical writing; Translate complex ideas", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Drive qualified pipeline; Drive adoption; Drive ARR; Generate qualified pipeline; Generate predictable revenue; Protect credibility; Boost retention; Own partner performance end to end; Set standard for great; Build playbooks; Own complex relationships independently", "qualificationsBasic" : "7-10 years partnerships experience, 3 years leading partner programs, B2B SaaS company experience, Proven success building partner motions, Track record sourcing partners, Negotiating partners, Onboarding partners, Managing partners, Experience designing incentive structures, Experience designing enablement programs, Experience designing attribution models, Experience designing performance reporting, Sharp commercial instincts, Executive presence, Write QBR deck, Run QBR, Follow up QBR, Comfortable in CRM, Comfortable in partner ecosystem tooling, Write crisp prose, Translate complex ideas", "qualificationsPreferred" : "Experience selling into legal buyers, Experience partnering with legal buyers, Experience selling into procurement buyers, Experience partnering with procurement buyers, Experience selling into finance buyers, Experience partnering with finance buyers, Experience with Big Four advisory partners, Experience with law firm alliance teams, Experience with Microsoft IP co-sell, Prior early-stage experience, Prior scale-up experience, Built process from scratch, Familiarity with PRM tools, Familiarity with methodologies for measuring partner ROI", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHY JOIN IVO? Every civilization runs on the same infrastructure: agreements between people who don't fully trust each other. Sumerians pressed them into clay. Romans carved them into stone. We bury them in 80-page PDFs. The way those agreements are reviewed hasn't changed in four thousand years - a human reads the whole thing and tries not to miss anything. We're building the AI that finally changes that. Ivo is the contract intelligence platform of choice for companies like Uber, Meta, Canva, IBM, and Shopify. We recently raised our Series B and have grown 800% over the last 12 months. THE ROLE Ivo is hiring a Director of Partner Management to build and lead our partner engine, turning strategic relationships into a scalable, revenue-generating growth channel at a pivotal moment for the company. Reporting to our VP of Partnerships, you'll have high visibility across the organization and the autonomy to define and execute our partnership strategy—owning end-to-end ecosystem development across legal tech, enterprise software, and AI-driven markets. You will be a strategic builder and operator: mapping the legal and procurement ecosystem, prioritizing high-leverage partner types (SIs, advisory firms, technology integrations, channel/reseller programs, and trusted advisor networks), activating key relationships, and creating repeatable motions that drive qualified pipeline, adoption, and ARR with low CAC. WHAT YOU WILL DO - Define & Execute Partner Strategy: Own Ivo's end-to-end partner engine alongside leadership—map the legal tech ecosystem, prioritize high-leverage partner types, and build repeatable motions that drive scalable ARR. - Build Channel & Revenue Partnerships: Launch and scale referral, reseller, and co-sell programs; design incentive structures, attribution models, and co-selling frameworks that generate qualified pipeline and predictable revenue. - Develop VC & Trusted Advisor Channels: Manage bespoke high-trust referral channels—VC-led warm intros, Big Four advisory relationships, law firm alliance teams—with quality-focused metrics (conversion, time-to-value, repeat referrals) that protect credibility. - Drive Ecosystem & Integration Partnerships: Identify and activate strategic tech integrations that embed Ivo into legal and procurement workflows; collaborate with Product and Engineering to prioritize features that boost retention and position Ivo as core infrastructure. - Enable Partners & Build Operations: In partnership with Sales, RevOps, and Marketing, create onboarding, certification, enablement, and co-marketing programs; establish KPIs (pipeline influence, partner-sourced revenue, ROI) and own partner performance end to end. - Hire, Develop & Coach the Team: Set the standard for what great looks like, build the playbooks others run, and develop Partner Managers who can own increasingly complex relationships independently. - Use AI as a Force Multiplier: Power user of tools like Claude, ChatGPT, Clay, Gong, and similar—applied to account planning, partner outreach, meeting prep, and data enrichment workflows. - Demo Ivo Credibly: Present Ivo Intelligence, Review, and Assistant to partner sellers, SAs, and end-customer legal and procurement audiences after a short ramp. - Feed Market Intelligence Back In: Monitor legal tech and AI trends, represent Ivo in ecosystem events, and bring structured signal to Product, Sales, and Leadership to shape roadmap and GTM positioning. WHAT WE ARE LOOKING FOR - 7-10 years in partnerships, business development, channel sales, or alliances at a B2B SaaS company, with at least 3 years leading partner programs or teams in high-growth environments. - Proven success building and scaling partner motions (channel/revenue, integrations, strategic alliances) that deliver measurable pipeline and ARR. - Track record sourcing, negotiating, onboarding, and managing partners—resellers, ISVs, advisory firms, VCs—to drive qualified leads, adoption, and retention. - Experience designing incentive structures, enablement programs, attribution models, and performance reporting to create predictable, data-driven partner channels. - Sharp commercial instincts and a clean forecast; you know what is real, what is not, and how to call it. - Strong executive presence and communication; you write the QBR deck, run the QBR, and follow it up with a one-pager that drives action. - Comfortable in CRM and partner ecosystem tooling (Salesforce, Crossbeam, Reveal, partner portals). - You write crisp, structured prose and translate complex ideas for technical and non-technical stakeholders alike.Nice to have - Experience selling into or partnering with legal, procurement, or finance buyers. - Experience with Big Four advisory partners, law firm alliance teams, or Microsoft IP co-sell. - Prior early-stage or scale-up experience where you built process from scratch. NICE TO HAVES - Experience selling into or partnering with legal, procurement, or finance buyers (GC/CLO/legal ops). - Background in high-trust referral channels—VC networks, trusted advisor communities. - Prior early-stage or scale-up experience where you built process from scratch. - Familiarity with PRM tools and methodologies for measuring partner ROI. FAQ: How far along are we? We launched in early access in 2023. Since then, we’ve had an incredible response from the market and are growing rapidly. We 6x'd in ARR in the last 12 months. Our clients include companies like Uber, Reddit, IBM, Canva, Pinterest, WordPress, and more. We're happy to share more details with candidates who go through our interview process. Is this a chill gig? Startups are very hard, especially if they’re growing fast. You’ll have a ton of responsibility, and there’s always an enormous amount of stuff to do. It’s hard work but the payoff is uncapped. Can I work remotely? We require employees to work with us in-person 5 days a week in our San Francisco office. WHAT WE OFFER - Competitive base salary, meaningful equity, and performance-based upside. - Health, vision, and dental coverage; FSA and HSA options; 401(k). - Unlimited PTO and a strong in-office culture in SF, NYC, or London. - On-site gym (SF and London) and commuter benefits. - Visa and green card sponsorship for the right candidate. We have supported more than half of our team in their move to the US, including both founders. HOW TO APPLY If you are excited about helping the world's best legal and procurement teams work smarter, we want to hear from you. Apply at ivo.ai/careers http://ivo.ai/careers and tell us what drew you to this role and to Ivo. Ivo is an equal opportunity employer. We celebrate diverse backgrounds and are committed to building a team where everyone can do the best work of their career.", "summaryDescription" : "Director of Partner Management at Ivo. 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industry and director-level seniority." }, "location" : "Columbia, Missouri, United States", "locations" : [ "Columbia", "Missouri", "United States", "Kansas City", "Missouri", "United States", "Minneapolis", "Minnesota", "United States", "Portsmouth", "NH", "Clayton", "Missouri", "United States" ], "timestamp" : "2026-06-15T08:15:00.254", "fingerprint" : "4a56115066fd58298bf801a2f06b564a0c9dd3fe8fa5aa5611db6493e6efd67a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/truemedia/jobs/4285568009", "externalId" : "4285568009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kansas City", "state" : "Missouri", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.1001050,-94.5781416" }, { "city" : "Columbia", "state" : "Missouri", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.9518830,-92.3337366" }, { "city" : "St. Louis", 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mitigation strategies", "Media math" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Agency financial models", "level" : "intermediate" }, { "name" : "Risk mitigation strategies", "level" : "intermediate" }, { "name" : "Media math", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Project management, Operational leadership, Financial risk management", "majorSkillsList" : [ "Project management", "Operational leadership", "Financial risk management" ], "coreResponsibilities" : "Establish project management framework, Establish standards, Establish methodologies, Establish tools, Ensure operational excellence, Provide strategic governance, Manage project lifecycle, Identify systemic bottlenecks, Identify financial risks, Protect agency profitability, Mentor project management professionals, Collaborate cross-functionally, Bridge media strategies, Ensure internal delivery, Act as Senior Project Manager, Manage client accounts, Manage account onboarding, Resolve systemic roadblocks", "teamCollaboration" : "Collaborate cross-functionally", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Agency operations; Agency financial models; Media math", "domainList" : [ "agency-operations", "agency-financial-models", "media-math" ], "domainSpecificKnowledge" : [ "Agency operations", "Agency financial models", "Media math" ], "communicationSkills" : "Executive briefings", "problemSolvingSkills" : "Identify systemic bottlenecks; Identify financial risks; Resolve systemic roadblocks", "specialRequirements" : "Legally authorized to work in the United States", "outcomesObjectives" : "Ensure operational excellence; Protect agency profitability", "qualificationsBasic" : "10+ years project management, 7+ years leadership, Agency operations setting, Agency financial models, Statement of work (SOW) architecture, Risk mitigation strategies, Media math, Establish clear lanes, Establish standards, Establish operating protocols, Anticipates financial gaps, Anticipates operational gaps, Implement preventative strategies, Synthesize complex data, Executive briefings", "qualificationsPreferred" : "Bachelor's degree, Advertising concentration, Marketing concentration, Communications concentration", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship. Summary True Media US is seeking a visionary operational leader to serve as the chief architect of our project management execution framework. Whether entering as a Director, Senior Director, or VP, this individual will establish the standards, methodologies, and tools that ensure operational excellence across all US client engagements. This role provides strategic governance over the entire project lifecycle—proactively identifying systemic bottlenecks and financial risks to protect agency profitability. As a key leadership figure, you will mentor a dedicated team of project management professionals and collaborate cross-functionally to bridge complex media strategies and flawless internal delivery. Note: This is a working leadership role. The final title will be commiserate with experience. At any level, the position maintains 30-50% of their time acting as a Senior Project Manager on select high-profile client accounts and/or operational onboarding of new accounts. Essential Duties and Responsibilities (Other duties may be assigned) Operational Infrastructure collaborate with executive leadership to resolve systemic roadblocks. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 10+ years of project or account management experience, with 7+ years of leadership in an agency operations setting. Deep understanding of agency financial models, statement of work (SOW) architecture, risk mitigation strategies, and media math. A natural ability to establish clear lanes, standards, and operating protocols for an entire department. Anticipates financial or operational gaps at the macro portfolio level and implements preventative strategies. Ability to synthesize complex operational data into concise, high-level executive briefings for agency leadership. Education Bachelor's degree from a four-year college or university preferred (concentration in advertising, marketing, or communications a plus). Total Perks Package The chance to be a part of a growing company and the next success story Amazing opportunities for career development Recognition programs Employee referral bonus Hybrid work schedule; 3 days in the office, 2 days working from home Fun and collaborative work environment Casual dress code Insurance Coverage (medical, dental, vision, life, and disability) 401(k) retirement plan, with employer 4% match Work/life benefits, including mental health and wellbeing support Flexible Time Off Policy Paid holidays, including agency soft closing Christmas Eve-New Year's Day Paid leave options, including sick leave, medical leave for self and family, and parental leave California Residents - Please review our Privacy Notice here.", "summaryDescription" : "Director of Project Management at True Media. Skills: Project management, Operational leadership, Financial risk management. Establish project management framework. Establish standards", "postedDate" : "2026-06-13T21:59:42.282", "createdAt" : "2026-06-13T21:59:42.282", "lastUpdated" : "2026-06-15T08:15:00.254", "ingestTimestamp" : "2026-06-13T21:59:42.282", "mongoId" : "6a2cea4474d8ee00a0a707bc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 165000, "salaryAnnualMax" : 235000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Agency financial models", "Risk mitigation strategies", "Media math", "Leadership", "Mentoring", "Project management", "Operational leadership", "Financial risk management", "Account management", "Operational excellence", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Financial risk", "Portfolio level", "Executive briefings", "Agency operations" ], "skillCount" : 21, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305118f292fd229cef98f3", "title" : "Director of Revenue Cycle Management", "industry" : "Finance", "salary" : { "min" : 110000.0, "max" : 150000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T12:52:56.010", "fingerprint" : "ecad847d89774710a8c9488d2e195a722a26d4b6e594745cbdace76344983556", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/5b8de329-27a8-453e-9931-825f680898e0/apply", "externalId" : "5b8de329-27a8-453e-9931-825f680898e0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 7, "experienceLevel" : "Director", "technicalSkills" : "Billing platforms, EHRs, Reporting tools, Analytics tools", "professionalSkills" : [ "Revenue capture improvement", "Reimbursement leakage reduction", "Operational efficiency enhancement", "Payer readiness", "Operational alignment", "Root-cause analysis", "Strategic planning", "Scalable growth initiatives" ], "hardSkillsList" : [ "Claims processing", "Denial management", "Payment posting", "Accounts receivable operations", "Financial performance analysis", "Forecasting operational needs" ], "softSkillsList" : [ "Leadership", "Continuous improvement", "Operational excellence", "Executive-level exposure" ], "hardSkills" : [ { "name" : "Claims processing", "level" : "intermediate" }, { "name" : "Denial management", "level" : "intermediate" }, { "name" : "Payment posting", "level" : "intermediate" }, { "name" : "Accounts receivable operations", "level" : "intermediate" }, { "name" : "Financial performance analysis", "level" : "intermediate" }, { "name" : "Forecasting operational needs", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Continuous improvement" }, { "name" : "Operational excellence" }, { "name" : "Executive-level exposure" } ], "majorSkills" : "Revenue cycle management, Team leadership, Financial performance", "majorSkillsList" : [ "Revenue cycle management", "Team leadership", "Financial performance" ], "coreResponsibilities" : "Own revenue cycle strategy, Drive performance against KPIs, Lead initiatives to improve revenue capture, Lead initiatives to reduce reimbursement leakage, Lead initiatives to enhance financial performance, Collaborate with Product teams, Collaborate with Engineering teams, Automate workflows, Improve system integrations, Enhance operational efficiency, Partner with Clinical Operations, Partner with Credentialing teams, Ensure payer readiness, Ensure accurate enrollment, Ensure seamless operational alignment, Develop executive-level dashboards, Develop reporting tools, Provide visibility into revenue cycle performance, Provide visibility into revenue cycle trends, Lead root-cause analysis efforts, Implement corrective actions, Resolve revenue cycle inefficiencies, Build RCM team, Scale RCM team, Mentor RCM team, Contribute to strategic planning, Forecast operational needs, Support scalable growth initiatives", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Clinical Operations teams; Credentialing teams; Finance teams; Operations teams", "domainKnowledge" : "Healthcare reimbursement; Payer environments", "domainList" : [ "healthcare-reimbursement", "payer-environments" ], "domainSpecificKnowledge" : [ "Healthcare reimbursement", "Payer environments" ], "communicationSkills" : "Executive-level reporting; Stakeholder management", "problemSolvingSkills" : "Root-cause analysis; Data analysis", "outcomesObjectives" : "Improve revenue capture; Reduce reimbursement leakage; Enhance financial performance; Improve system integrations; Enhance operational efficiency; Ensure payer readiness; Ensure accurate enrollment; Ensure seamless operational alignment; Resolve revenue cycle inefficiencies; Scale organizational growth", "qualificationsBasic" : "7+ years RCM experience, 3+ years leadership experience, Commercial insurance expertise, Medicaid expertise, Telehealth reimbursement expertise, Multi-state payer environments expertise, Proven RCM KPIs track record, Experience building RCM operations, Analytical skills, Cross-functional collaboration experience, Familiarity with healthcare systems, Demonstrated ability to lead teams, Communication skills, Stakeholder management skills", "qualificationsPreferred" : "Scaling RCM operations in startup environments", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own the end-to-end revenue cycle strategy, including eligibility, authorizations, claims processing, denial management, payment posting, and accounts receivable operations. Drive performance against key financial and operational KPIs such as net collection rate, denial rate, clean claim rate, cash collections, and days in A/R. Lead initiatives to improve revenue capture, reduce reimbursement leakage, and enhance overall financial performance. Collaborate with Product and Engineering teams to automate workflows, improve system integrations, and enhance operational efficiency. Partner with Clinical Operations and Credentialing teams to ensure payer readiness, accurate enrollment, and seamless operational alignment. Develop executive-level dashboards and reporting tools to provide visibility into revenue cycle performance and trends. Lead root-cause analysis efforts and implement sustainable corrective actions to resolve revenue cycle inefficiencies. Build, scale, and mentor a high-performing RCM team focused on accountability, continuous improvement, and operational excellence. Contribute to long-term strategic planning by forecasting operational needs and supporting scalable growth initiatives. Requirements: 7+ years of progressive experience in healthcare revenue cycle management. 3+ years of leadership experience managing teams within RCM or related healthcare operations. Strong expertise in commercial insurance, Medicaid, telehealth reimbursement, and multi-state payer environments. Proven track record of improving RCM KPIs including denials, collections, clean claims, and A/R performance. Experience building or scaling revenue cycle operations in high-growth or startup environments. Strong analytical skills with the ability to use data to identify root causes and drive operational improvements. Experience collaborating cross-functionally with Product, Engineering, Finance, Clinical, and Operations teams. Familiarity with healthcare systems such as billing platforms, EHRs, and reporting/analytics tools. Demonstrated ability to lead, develop, and retain high-performing teams. Strong communication and stakeholder management skills with executive-level exposure. Benefits: Annual salary range of $110,000–$150,000 with bonus eligibility and equity participation. Fully remote work environment with flexible, async-friendly work culture. Opportunity to have direct impact on financial performance and organizational scaling in a mission-driven healthcare company. Collaborative cross-functional environment working closely with clinical, product, engineering, and finance teams. Leadership role with high autonomy and ownership over revenue cycle strategy and execution. Opportunity to build and scale a high-performing RCM organization from the ground up. Inclusive, trust-based culture emphasizing autonomy, accountability, and continuous improvement. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Director of Revenue Cycle Management. Skills: Revenue cycle management, Team leadership, Financial performance. Own revenue cycle strategy. Drive performance against KPIs", "postedDate" : "2026-06-15T08:21:34.803", "createdAt" : "2026-06-15T08:21:34.803", "lastUpdated" : "2026-06-16T12:52:56.010", "ingestTimestamp" : "2026-06-16T03:20:41.527", "mongoId" : "6a305118f292fd229cef98f3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 110000, "salaryAnnualMax" : 150000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Claims processing", "Denial management", "Payment posting", "Accounts receivable operations", "Financial performance analysis", "Forecasting operational needs", "Leadership", "Continuous improvement", "Operational excellence", "Executive-level exposure", "Revenue cycle management", "Team leadership", "Financial performance", "Revenue capture improvement", "Reimbursement leakage reduction", "Operational efficiency enhancement", "Payer readiness", "Operational alignment", "Root-cause analysis", "Strategic planning", "Scalable growth initiatives", "Healthcare reimbursement", "Payer environments" ], "skillCount" : 23, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "69dde4492beec4dd3d9a332a", "title" : "Group Lead for the Construction and Field Support Section - Bridge Division", "company" : "TxDOT", "industry" : "Government", "salary" : { "min" : 103000.0, "max" : 139550.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "UST-Texas-Austin-Stassney Hq - Main", "locations" : [ "UST-Texas-Austin-Stassney Hq - Main", "Yearly", "Exempt,
Stassney Hq - Main (SHQMAIN)
6230 East Stassney Lane
Austin, 78744

, Stassney Hq - Main" ], "certifications" : [ "Professional Engineer (PE) license" ], "timestamp" : "2026-06-16T00:17:58.498", "fingerprint" : "81caf017cf7c9dd94c92b25a47387be78f671286bfadb1801cad91455288951e", "source" : "taleo", "language" : "en", "applyUrl" : "https://fa009.taleo.net/careersection/ex/jobdetail.ftl?job=43604", "externalId" : "43604", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Transportation engineering, Structural analysis, Bridge design, Bridge repair, Bridge rehabilitation", "professionalSkills" : [ "Engineering leadership", "Construction management", "Field support" ], "hardSkillsList" : [ "Structural engineering", "Construction inspection" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Structural engineering", "level" : "intermediate" }, { "name" : "Construction inspection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Bridge construction, Field support, Engineering leadership", "majorSkillsList" : [ "Bridge construction", "Field support", "Engineering leadership" ], "coreResponsibilities" : "Lead engineers and inspectors, Provide construction support, Provide field support, Support bridge projects statewide, Provide bridge construction guidance, Perform structural analyses, Design bridge repair solutions, Design bridge rehabilitation solutions, Train districts on bridge repairs", "teamCollaboration" : "Bridge Division; Construction and Maintenance Branch", "domainKnowledge" : "Texas Bridge Program", "domainList" : [ "texas-bridge-program" ], "domainSpecificKnowledge" : [ "Texas Bridge Program" ], "problemSolvingSkills" : "Structural analysis", "specialRequirements" : "Statewide travel required", "qualificationsBasic" : "10+ years of experience in transportation engineering, Bachelor's degree in Engineering, Professional Engineer (PE) license", "qualificationsPreferred" : "Master's degree in Engineering preferred, Experience with bridge construction and maintenance preferred, Experience leading engineering teams preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "TxDOT’s Bridge Division is looking to hire a Group Lead for the Construction and Field Support Section of the Construction and Maintenance Branch. The Construction and Maintenance Branch provides bridge construction guidance, performs structural analyses and designs solutions for bridge repair/rehabilitation, and trains districts to perform bridge repairs with in-house personnel. This employee will lead a group of engineers and construction inspectors in providing construction and field related support for bridge projects across the state. This employee will be based in Austin, TX but is expected to travel statewide as job duties require. Texas’ inventory of over 57,000 bridges is 28,000 more than any other state, and more than the combined inventories of 17 states. For more information on the Texas Bridge Program, go to https://www.txdot.gov/government/reports/texas-bridges.html. If you are looking for a career as part of a diverse workforce of over 13,000 employees statewide and you have the technical and leadership skills to help lead the largest bridge program in the country, let’s talk! The work location is 6230 E Stassney Lane, Austin, TX 78744 Transportation Engineer III: B26: $103,000 – $126,000 yearly Transportation Engineer IV: B27: $107,000 - $133,000 yearly Transportation Engineer V: B28: $109,650 - $139,550 yearly 103,000.00 139,550.00", "summaryDescription" : "Group Lead for the Construction and Field Support Section - Bridge Division at TxDOT. Skills: Bridge construction, Field support, Engineering leadership. Lead engineers and inspectors. Provide construction support", "createdAt" : "2026-06-14T20:47:58.223", "lastUpdated" : "2026-06-16T00:17:58.498", "ingestTimestamp" : "2026-06-14T20:47:58.223", "mongoId" : "69dde4492beec4dd3d9a332a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 103000, "salaryAnnualMax" : 139550, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Structural engineering", "Construction inspection", "Leadership", "Bridge construction", "Field support", "Engineering leadership", "Construction management", "Texas Bridge Program", "Professional Engineer (PE) license" ], "skillCount" : 9, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307e9cf292fd229c050d79", "title" : "Director of Clinician Support & Success", "company" : "AnswersNow", "industry" : "Clinical", "salary" : { "min" : 117000.0, "max" : 136500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:46:50.188", "fingerprint" : "dc39b1869e804a128e26bfc9636455123f7f9c731f802e691b827b8ae81ac6dc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/answersnow/93bfe821-f961-473e-bed6-668f50bdb78a/application", "externalId" : "93bfe821-f961-473e-bed6-668f50bdb78a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Director", "technicalSkills" : "AI tools, AI-supported workflows, AI-driven automation, Administrative tools, AI-powered sentiment analysis", "professionalSkills" : [ "Clinician engagement strategy", "Operational efficiency", "Provider network management", "Performance optimization", "Professional development", "Provider relations" ], "hardSkillsList" : [ "Clinical operations", "Workflow optimization", "Training module creation", "Performance dashboard creation", "Capacity optimization", "Continuity of care", "Clinician support experience", "Burnout mitigation", "SOP standardization", "Documentation burden reduction", "Sentiment analysis", "Problem-solving", "Performance concerns resolution", "Clinical standards synchronization", "Provider competency frameworks" ], "hardSkills" : [ { "name" : "Clinical operations", "level" : "intermediate" }, { "name" : "Workflow optimization", "level" : "intermediate" }, { "name" : "Training module creation", "level" : "intermediate" }, { "name" : "Performance dashboard creation", "level" : "intermediate" }, { "name" : "Capacity optimization", "level" : "intermediate" }, { "name" : "Continuity of care", "level" : "intermediate" }, { "name" : "Clinician support experience", "level" : "intermediate" }, { "name" : "Burnout mitigation", "level" : "intermediate" }, { "name" : "SOP standardization", "level" : "intermediate" }, { "name" : "Documentation burden reduction", "level" : "intermediate" }, { "name" : "Sentiment analysis", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Performance concerns resolution", "level" : "intermediate" }, { "name" : "Clinical standards synchronization", "level" : "intermediate" }, { "name" : "Provider competency frameworks", "level" : "intermediate" } ], "majorSkills" : "Clinician support, Clinical operations, Provider network, Burnout mitigation", "majorSkillsList" : [ "Clinician support", "Clinical operations", "Provider network", "Burnout mitigation" ], "coreResponsibilities" : "Support clinician onboarding, Complete initial training, Complete ongoing training, Support timely licensure applications, Support accurate licensure approvals, Train clinicians on products, Train clinicians on tools, Train clinicians on technology, Serve as operational owner, Optimize clinician schedules, Optimize clinician capacity, Coordinate clinician coverage, Ensure clinicians use tools, Ensure clinicians use resources, Monitor clinician support experience, Improve clinician support experience, Define clinician engagement strategy, Define clinician retention strategy, Identify operational friction points, Mitigate organizational barriers, Establish Clinician Success Playbook, Standardize SOPs for support, Standardize SOPs for development, Standardize SOPs for performance, Leverage AI for automation, Reduce documentation burden, Maximize capacity for care, Harness AI for sentiment analysis, Monitor clinician morale, Intervene proactively, Provide targeted support, Act as senior escalation point, Resolve professional conflicts, Resolve performance concerns, Partner with clinical leadership, Synchronize support initiatives", "teamCollaboration" : "Cross-functional teams; Clinical leadership partnership", "domainKnowledge" : "Autism therapy; Virtual ABA therapy; Behavioral health operations; Digital health; Telehealth", "domainList" : [ "autism-therapy", "virtual-aba-therapy", "behavioral-health-operations", "digital-health", "telehealth" ], "domainSpecificKnowledge" : [ "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital health", "Telehealth" ], "toolProficiency" : [ "AI tools", "AI-supported workflows", "AI-driven automation", "Administrative tools", "AI-powered sentiment analysis" ], "communicationSkills" : "Clear guidance; Supportive guidance", "documentationSkills" : "Documentation burden reduction", "problemSolvingSkills" : "Strategic problem-solving; Creative solutions; Problem-solving", "outcomesObjectives" : "Reduce documentation burden; Mitigate burnout; Support high quality care; Meet utilization goals; Drive provider satisfaction; Reduce turnover; Ensure clinical stability; Maximize capacity for care; Monitor clinician morale; Ensure synchronized initiatives", "qualificationsBasic" : "Bachelor's degree or equivalent, 3-5 years supporting clinicians, Behavioral health operations background, Designing, implementing, optimizing workflows, Leveraging AI tools for operations, Identify operational bottlenecks, Develop data-driven solutions, Creating standardized training modules, Creating clinical manuals, Creating performance dashboards, Translate technical/operational changes", "qualificationsPreferred" : "Digital health experience, Telehealth experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Clinician Support & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking an operational and clinically-minded Director of Clinician Support & Success to champion our provider network. In this role, you will define our end-to-end clinician engagement strategy, leveraging AI-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. We are looking for a strategic problem-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life-changing care and meet utilization goals within a fast-paced environment. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education: Bachelor's degree or equivalent in education and experience - Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. - Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. - AI Literacy: Practical experience leveraging AI tools to streamline operations. - Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. - Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. - Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams. What You’ll Do - Support clinician onboarding and completion of initial and ongoing training. - Support timely and accurate clinician licensure applications and approvals. - Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. - Serve as the operational owner of clinician support across platform, portal, and technical questions. - Help optimize clinician schedules and capacity to support success and utilization. - Coordinate clinician coverage during time off to maintain continuity of care for clients. - Ensure clinicians are using available tools and resources to maximize clinical success. - Monitor and improve clinician support experience, including clinician NPS and related feedback trends. - Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. - Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. - Establish the \"Clinician Success Playbook,\" standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. - Leverage AI-driven automation and administrative tools to reduce the \"documentation burden\" on clinicians, maximizing their capacity for direct client care. - Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. - Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. - Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks. What we Offer - $117,000 - $136,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Clinician Support & Success at AnswersNow. Skills: Clinician support, Clinical operations, Provider network, Burnout mitigation. Support clinician onboarding. Complete initial training", "createdAt" : "2026-06-16T01:59:42.660", "lastUpdated" : "2026-06-16T10:46:50.188", "ingestTimestamp" : "2026-06-16T01:59:42.660", "mongoId" : "6a307e9cf292fd229c050d79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 117000, "salaryAnnualMax" : 136500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Clinical operations", "Workflow optimization", "Training module creation", "Performance dashboard creation", "Capacity optimization", "Continuity of care", "Clinician support experience", "Burnout mitigation", "SOP standardization", "Documentation burden reduction", "Sentiment analysis", "Problem-solving", "Performance concerns resolution", "Clinical standards synchronization", "Provider competency frameworks", "Clinician support", "Provider network", "Clinician engagement strategy", "Operational efficiency", "Provider network management", "Performance optimization", "Professional development", "Provider relations", "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital health", "Telehealth", "AI tools", "AI-supported workflows", "AI-driven automation", "Administrative tools", "AI-powered sentiment analysis" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305054f292fd229ceef014", "title" : "Engineer in Charge of the Proton Synchrotron", "company" : "CERN", "industry" : "Industrial Automation", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "CHF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Engineer in Geneva, Switzerland, adjusted for the technology industry and a large, global research organization." }, "location" : "Geneva, GENEVA, CH", "locations" : [ "Geneva", "GENEVA", "CH" ], "timestamp" : "2026-06-16T06:04:23.404", "fingerprint" : "c0af52baf09124837493dd60686aa01931b7a64a6d878ddc09a27edc2b91e08f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/CERN/744000132212849-engineer-in-charge-of-the-proton-synchrotron-be-op-ps-2026-128-ld-", "externalId" : "744000132212849", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Geneva", "state" : "Geneva", "country" : "Switzerland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "46.2017559,6.1466014" } ], "locationText" : "Geneva, Geneva, Switzerland", "employmentType" : "CONTRACT", "experienceLevel" : "not-applicable", "technicalSkills" : "Python, Java", "professionalSkills" : [ "Performance analysis", "Performance optimisation", "Automation development", "Data analysis", "Technical problem solving" ], "hardSkillsList" : [ "Accelerator systems", "Beam dynamics", "Data analysis workflows" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Accelerator systems", "level" : "intermediate" }, { "name" : "Beam dynamics", "level" : "intermediate" }, { "name" : "Data analysis workflows", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Accelerator operation, Performance optimisation, Software development, Automation", "majorSkillsList" : [ "Accelerator operation", "Performance optimisation", "Software development", "Automation" ], "coreResponsibilities" : "Operate PS accelerator, Analyse operational issues, Assess impact on beam performance, Implement effective solutions, Drive automation developments, Identify operational processes, Translate processes into tools, Drive performance optimisation, Analyse operational data, Collaborate with operations crews, Collaborate with machine experts, Collaborate with physics users, Prepare operational settings, Validate operational settings, Improve operational settings, Prepare operational procedures, Validate operational procedures, Improve operational procedures, Prepare operational diagnostics, Validate operational diagnostics, Improve operational diagnostics, Share operational experience, Develop common approaches, Transfer best practices, Develop software tools, Maintain software tools, Improve software tools, Develop control applications, Maintain control applications, Improve control applications, Develop data analysis workflows, Maintain data analysis workflows, Improve data analysis workflows, Propose machine studies, Conduct machine studies, Support machine studies, Share operational status, Share performance analyses, Share improvement activities, Provide operational input, Identify consolidation activities, Provide input for upgrades, Provide input for future studies", "teamCollaboration" : "Cross-accelerator activities; Operations teams; Equipment experts; Controls specialists; Operations crews; Machine experts; Physics users; Accelerator teams", "projectManagementSkills" : [ "Machine development studies" ], "domainKnowledge" : "Proton Synchrotron operation; Accelerator systems; Beam dynamics; Beam performance; Control applications; Data driven methods", "domainList" : [ "proton-synchrotron-operation", "accelerator-systems", "beam-dynamics", "beam-performance", "control-applications", "data-driven-methods" ], "domainSpecificKnowledge" : [ "Proton Synchrotron operation", "Accelerator systems", "Beam dynamics", "Beam performance", "Control applications", "Data driven methods" ], "toolProficiency" : [ "Python" ], "communicationSkills" : "Clear updates; Presentations; Reports", "documentationSkills" : "Technical documentation", "innovationCreativity" : "Automation-oriented developments", "problemSolvingSkills" : "Technical problem solving; Root cause analysis; Pragmatic solutions", "specialRequirements" : "Work in Radiation Areas, Interventions underground, Valid driving licence", "outcomesObjectives" : "Safe operation; Efficient operation; Performance-driven operation; Robust operation; Reproducible operation", "qualificationsBasic" : "Master's Degree or PhD, Accelerator operation experience, Performance analysis experience, Software development with Python, Data analysis experience, Diagnostics experience, Performance monitoring experience, Operational decision support experience, Problem solving skills, Ability to work autonomously, Ability to take initiative, Ability to collaborate effectively, Ability to communicate technical results", "qualificationsPreferred" : "Knowledge of optimisation methods, Knowledge of feedback control, Knowledge of control algorithms, Experience with operation, Experience with commissioning, Experience with performance optimisation, Experience with troubleshooting complex facilities", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At [CERN](http://home.cern), the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Introduction: As Engineer in Charge of the CERN Proton Synchrotron ([PS](https://home.cern/science/accelerators/proton-synchrotron/)), you will contribute to the safe, efficient and performance-driven operation of the accelerator, combining operational follow up, technical problem solving, performance analysis and software development. You will play an active role in improving PS operation through data driven analysis, high level control applications and automation-oriented developments, with the aim of making operation more robust, reproducible and efficient. Functions: * Take an active role in the safe, efficient and performance-driven operation of the PS and its associated beam lines during commissioning, regular operation, and machine development studies. * Analyse PS operational issues, assess their impact on beam performance and availability, and collaborate with equipment experts, controls specialists and operations teams to define and implement effective solutions. * Drive automation-oriented developments for PS operation by identifying operational processes that can be made more robust, reproducible and efficient, and translating them into tools, procedures and applications that increase the autonomy of the accelerator. * Drive the performance optimisation of the PS beams for the LHC and the fixed target facilities, combining accelerator studies, operational data analysis and close collaboration with operations crews, machine experts and physics users. * Prepare, validate and improve operational settings, procedures and diagnostics required for reliable and reproducible PS operation. * Engage in cross-accelerator activities to share operational experience, promote synergies and develop common approaches for performance optimisation, software tools and automation, ensuring that best practices are transferred across CERN’s accelerator complex. * Develop, maintain and improve software tools, high level control applications and data analysis workflows supporting performance optimisation and operational decision making. * Propose, conduct and support machine development studies aimed at improving beam performance, operational efficiency and the understanding of PS limitations. * Share the operational status, performance analyses and improvement activities through clear updates, presentations and reports. * Identify and provide operational input for consolidation and upgrade activities, and future studies. ## Qualifications * Master's Degree or PhD or equivalent relevant experience in the field of Physics, Engineering or a related field. Experience: * Experience with accelerator operation or strong interest in developing a solid understanding of PS operation, accelerator systems and beam dynamics. * Experience in performance analysis, optimisation and the development or improvement of operational tools, with the motivation to become a key technical reference for PS operation. * Ability to understand and improve complex technical systems involving hardware, controls, software, operational constraints and beam performance aspects. * Proficiency in software development with Python, combined with experience in data analysis, diagnostics, performance monitoring or operational decision support. * Strong problem solving skills, with the ability to investigate technical issues, identify root causes and define pragmatic solutions in a complex operational environment. * Motivation and ability to drive automation, high level control applications and data driven methods to make accelerator operation more robust, reproducible and efficient. * Ability to work autonomously, take initiative and collaborate effectively with operations crews, equipment experts, controls specialists and other accelerator teams. * Ability to communicate technical results clearly through status updates, reports and presentations. * Knowledge of optimisation methods, feedback control or control algorithms would be an asset, in particular for applications to beam performance, automation or operational decision support. * Experience with operation, commissioning, performance optimisation or troubleshooting of complex scientific, technical or industrial facilities would be an advantage. * Knowledge of Java, accelerator controls, high level control applications or operational software would be an asset. Technical competencies: * Analysis and optimisation of accelerator performance. * Knowledge and application of software life-cycle tools and procedures. * Knowledge of programming techniques and languages. * Operation of accelerators. Behavioural competencies: * Solving Problems: producing workable and timely solutions that meet requirements. * Demonstrating Accountability: taking responsibility for own actions and decisions. * Demonstrating Flexibility: readily absorbing new techniques and working practices; proposing new or improved ways of working. * Communicating Effectively: expressing opinions, ideas and suggestions with conviction and in a logical/structured manner; keeping to the point. * Working in Teams: building and maintaining constructive and effective work relationships. Language skills: * Spoken and written English or French, with a commitment to learn the other language. ## Additional Information Eligibility and closing date: [Diversity](https://diversity.web.cern.ch/) has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all [Member States and Associate Member States](https://home.cern/about/member-states). This vacancy will be filled as soon as possible, and applications should normally reach us no later than 13.07.2026 at 23:59 CEST. Employment Conditions: Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position. Working Hours: 40 hours per week Job Flexibility: Hybrid This position involves: * Participation in a regular stand-by duty, including nights, Sundays and official holidays. * Work in Radiation Areas. * Interventions in underground installations. * A valid driving licence. Job grade: 6-7 Job reference: BE-OP-PS-2026-128-LD Field of work: Applied Physics Benchmark Job Title: Applied Physicist Global Benefits * A [competitive salary](https://careers.cern/pay-benefits-and-support/) (tax free), increasing in line with your years of relevant experience. * 30 days of paid leave per year plus 2 weeks annual closure. * Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund. * Family, child and infant monthly allowances depending on your individual circumstances. * A relocation package (installation grant, removal, travel expenses) depending on your individual circumstances. * Possibility to extend your contract up to 8 years + eligibility for indefinite contract tenure. Overview of CERN - Discover a world where the impossible is made possible! At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive. Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success. If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe! TAKE PART! More information about us, here:[careers.cern](https://careers.cern/)", "summaryDescription" : "Engineer in Charge of the Proton Synchrotron at CERN. Skills: Accelerator operation, Performance optimisation, Software development, Automation. Operate PS accelerator. 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}, { "name" : "Performance monitoring", "level" : "intermediate" }, { "name" : "Operational decision support", "level" : "intermediate" }, { "name" : "Machine development studies", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Accelerator operation, Performance optimisation, Software development, Automation", "majorSkillsList" : [ "Accelerator operation", "Performance optimisation", "Software development", "Automation" ], "coreResponsibilities" : "Operate PS safely and efficiently, Analyse operational issues, Assess impact on beam performance, Implement effective solutions, Drive automation developments, Identify operational processes for improvement, Translate processes into tools, Increase accelerator autonomy, Drive performance optimisation, Conduct accelerator studies, Analyse operational data, Collaborate with operations crews, Collaborate with machine experts, Collaborate with physics users, Prepare operational settings, Validate operational settings, Improve operational settings, Prepare operational procedures, Validate operational procedures, Improve operational procedures, Prepare operational diagnostics, Validate operational diagnostics, Improve operational diagnostics, Share operational experience, Promote synergies, Develop common approaches, Transfer best practices, Develop software tools, Maintain software tools, Improve software tools, Develop high level control applications, Maintain high level control applications, Improve high level control applications, Develop data analysis workflows, Maintain data analysis workflows, Improve data analysis workflows, Propose machine development studies, Conduct machine development studies, Support machine development studies, Improve beam performance, Improve operational efficiency, Understand PS limitations, Share operational status, Share performance analyses, Share improvement activities, Provide operational input, Provide input for consolidation, Provide input for upgrade activities, Provide input for future studies", "teamCollaboration" : "Equipment experts; Controls specialists; Operations teams; Operations crews; Machine experts; Physics users; Accelerator teams", "projectManagementSkills" : [ "Machine development studies" ], "domainKnowledge" : "Accelerator operation; Beam dynamics; Particle physics; Fundamental particles; Fundamental laws; High level control; Automation", "domainList" : [ "accelerator-operation", "beam-dynamics", "particle-physics", "fundamental-particles", "fundamental-laws", "high-level-control", "automation" ], "domainSpecificKnowledge" : [ "Accelerator operation", "Beam dynamics", "Particle physics", "Fundamental particles", "Fundamental laws", "High level control", "Automation" ], "toolProficiency" : [ "Python" ], "communicationSkills" : "Clear updates; Presentations; Reports", "documentationSkills" : "Technical documentation", "innovationCreativity" : "Automation-oriented developments", "problemSolvingSkills" : "Technical problem solving; Root cause analysis; Pragmatic solutions", "specialRequirements" : "Work in Radiation Areas, Interventions underground, Valid driving licence", "outcomesObjectives" : "Safe operation; Efficient operation; Performance-driven operation; Robust operation; Reproducible operation; Efficient operation; Improve beam performance; Improve operational efficiency", "qualificationsBasic" : "Master's Degree or PhD, Accelerator operation experience, Performance analysis experience, Software development with Python, Data analysis experience, Diagnostics experience, Performance monitoring experience, Operational decision support experience, Problem solving skills, Ability to work autonomously, Ability to take initiative, Ability to collaborate effectively, Ability to communicate technical results", "qualificationsPreferred" : "Knowledge of optimisation methods, Knowledge of feedback control, Knowledge of control algorithms, Experience with operation, Experience with commissioning, Experience with performance optimisation, Experience with troubleshooting complex facilities", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At [CERN](http://home.cern), the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Introduction: As Engineer in Charge of the CERN Proton Synchrotron ([PS](https://home.cern/science/accelerators/proton-synchrotron/)), you will contribute to the safe, efficient and performance-driven operation of the accelerator, combining operational follow up, technical problem solving, performance analysis and software development. You will play an active role in improving PS operation through data driven analysis, high level control applications and automation-oriented developments, with the aim of making operation more robust, reproducible and efficient. Functions: * Take an active role in the safe, efficient and performance-driven operation of the PS and its associated beam lines during commissioning, regular operation, and machine development studies. * Analyse PS operational issues, assess their impact on beam performance and availability, and collaborate with equipment experts, controls specialists and operations teams to define and implement effective solutions. * Drive automation-oriented developments for PS operation by identifying operational processes that can be made more robust, reproducible and efficient, and translating them into tools, procedures and applications that increase the autonomy of the accelerator. * Drive the performance optimisation of the PS beams for the LHC and the fixed target facilities, combining accelerator studies, operational data analysis and close collaboration with operations crews, machine experts and physics users. * Prepare, validate and improve operational settings, procedures and diagnostics required for reliable and reproducible PS operation. * Engage in cross-accelerator activities to share operational experience, promote synergies and develop common approaches for performance optimisation, software tools and automation, ensuring that best practices are transferred across CERN’s accelerator complex. * Develop, maintain and improve software tools, high level control applications and data analysis workflows supporting performance optimisation and operational decision making. * Propose, conduct and support machine development studies aimed at improving beam performance, operational efficiency and the understanding of PS limitations. * Share the operational status, performance analyses and improvement activities through clear updates, presentations and reports. * Identify and provide operational input for consolidation and upgrade activities, and future studies. ## Qualifications * Master's Degree or PhD or equivalent relevant experience in the field of Physics, Engineering or a related field. Experience: * Experience with accelerator operation or strong interest in developing a solid understanding of PS operation, accelerator systems and beam dynamics. * Experience in performance analysis, optimisation and the development or improvement of operational tools, with the motivation to become a key technical reference for PS operation. * Ability to understand and improve complex technical systems involving hardware, controls, software, operational constraints and beam performance aspects. * Proficiency in software development with Python, combined with experience in data analysis, diagnostics, performance monitoring or operational decision support. * Strong problem solving skills, with the ability to investigate technical issues, identify root causes and define pragmatic solutions in a complex operational environment. * Motivation and ability to drive automation, high level control applications and data driven methods to make accelerator operation more robust, reproducible and efficient. * Ability to work autonomously, take initiative and collaborate effectively with operations crews, equipment experts, controls specialists and other accelerator teams. * Ability to communicate technical results clearly through status updates, reports and presentations. * Knowledge of optimisation methods, feedback control or control algorithms would be an asset, in particular for applications to beam performance, automation or operational decision support. * Experience with operation, commissioning, performance optimisation or troubleshooting of complex scientific, technical or industrial facilities would be an advantage. * Knowledge of Java, accelerator controls, high level control applications or operational software would be an asset. Technical competencies: * Analysis and optimisation of accelerator performance. * Knowledge and application of software life-cycle tools and procedures. * Knowledge of programming techniques and languages. * Operation of accelerators. Behavioural competencies: * Solving Problems: producing workable and timely solutions that meet requirements. * Demonstrating Accountability: taking responsibility for own actions and decisions. * Demonstrating Flexibility: readily absorbing new techniques and working practices; proposing new or improved ways of working. * Communicating Effectively: expressing opinions, ideas and suggestions with conviction and in a logical/structured manner; keeping to the point. * Working in Teams: building and maintaining constructive and effective work relationships. Language skills: * Spoken and written English or French, with a commitment to learn the other language. ## Additional Information Eligibility and closing date: [Diversity](https://diversity.web.cern.ch/) has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all [Member States and Associate Member States](https://home.cern/about/member-states). This vacancy will be filled as soon as possible, and applications should normally reach us no later than 13.07.2026 at 23:59 CEST. Employment Conditions: Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position. Working Hours: 40 hours per week Job Flexibility: Hybrid This position involves: * Participation in a regular stand-by duty, including nights, Sundays and official holidays. * Work in Radiation Areas. * Interventions in underground installations. * A valid driving licence. Job grade: 6-7 Job reference: BE-OP-PS-2026-128-LD Field of work: Applied Physics Benchmark Job Title: Applied Physicist Global Benefits * A [competitive salary](https://careers.cern/pay-benefits-and-support/) (tax free), increasing in line with your years of relevant experience. * 30 days of paid leave per year plus 2 weeks annual closure. * Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund. * Family, child and infant monthly allowances depending on your individual circumstances. * A relocation package (installation grant, removal, travel expenses) depending on your individual circumstances. * Possibility to extend your contract up to 8 years + eligibility for indefinite contract tenure. Overview of CERN - Discover a world where the impossible is made possible! At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive. Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success. If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe! TAKE PART! More information about us, here:[careers.cern](https://careers.cern/)", "summaryDescription" : "Engineer in Charge of the Proton Synchrotron at CERN. Skills: Accelerator operation, Performance optimisation, Software development, Automation. Operate PS safely and efficiently. Analyse operational issues", "postedDate" : "2026-06-15T14:08:55.000", "createdAt" : "2026-06-15T21:39:06.354", "lastUpdated" : "2026-06-16T07:31:06.193", "ingestTimestamp" : "2026-06-15T21:39:06.354", "mongoId" : "6a304fc6f292fd229cee9d4e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Accelerator operation", "Beam dynamics", "Software development", "Data analysis", "Diagnostics", "Performance monitoring", "Operational decision support", "Machine development studies", "Leadership", "Performance optimisation", "Automation", "Performance analysis", "Automation development", "Technical problem solving", "Operational decision making", "Particle physics", "Fundamental particles", "Fundamental laws", "High level control", "Python" ], "skillCount" : 20, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3059c6f292fd229cf4ab6d", "title" : "Director of Clinician Support & Success", "company" : "AnswersNow", "industry" : "Clinical", "salary" : { "min" : 117000.0, "max" : 136500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:07:10.680", "fingerprint" : "02cab98fc194a1995dd915aa4b552e7e8312387e4f0ec407eacb9850c9cccd64", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/AnswersNow/93bfe821-f961-473e-bed6-668f50bdb78a/application", "externalId" : "93bfe821-f961-473e-bed6-668f50bdb78a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Clinical operations", "Workflow optimization", "Performance dashboards", "Provider relations" ], "hardSkillsList" : [ "AI tool utilization", "Training module creation", "Performance metric tracking" ], "hardSkills" : [ { "name" : "AI tool utilization", "level" : "intermediate" }, { "name" : "Training module creation", "level" : "intermediate" }, { "name" : "Performance metric tracking", "level" : "intermediate" } ], "majorSkills" : "Clinician support, Clinical operations, Provider network management, Burnout mitigation", "majorSkillsList" : [ "Clinician support", "Clinical operations", "Provider network management", "Burnout mitigation" ], "coreResponsibilities" : "Support clinician onboarding, Complete initial training, Complete ongoing training, Support timely licensure applications, Support accurate licensure approvals, Train clinicians on products, Train clinicians on tools, Train clinicians on technology, Serve as operational owner, Optimize clinician schedules, Optimize clinician capacity, Coordinate clinician coverage, Ensure clinicians use tools, Ensure clinicians use resources, Monitor clinician support experience, Improve clinician support experience, Define clinician engagement strategy, Define clinician retention strategy, Identify operational friction points, Mitigate organizational barriers, Establish Clinician Success Playbook, Standardize SOPs for support, Standardize SOPs for development, Standardize SOPs for performance, Leverage AI for automation, Reduce documentation burden, Maximize capacity for care, Harness AI sentiment analysis, Monitor clinician morale, Act as senior escalation point, Resolve professional conflicts, Resolve performance concerns, Partner with clinical leadership, Synchronize support initiatives", "teamCollaboration" : "Cross-functional teams; Clinical leadership", "domainKnowledge" : "Behavioral health operations; Digital health; Telehealth; Autism therapy; ABA therapy", "domainList" : [ "behavioral-health-operations", "digital-health", "telehealth", "autism-therapy", "aba-therapy" ], "domainSpecificKnowledge" : [ "Behavioral health operations", "Digital health", "Telehealth", "Autism therapy", "ABA therapy" ], "toolProficiency" : [ "AI tools" ], "communicationSkills" : "Clear guidance", "documentationSkills" : "Clinical documentation", "problemSolvingSkills" : "Strategic problem-solving; Data-driven solutions; Creative problem-solving", "outcomesObjectives" : "Reduce documentation burden; Mitigate burnout; Support high quality care; Meet utilization goals; Drive provider satisfaction; Reduce turnover; Ensure clinical stability", "qualificationsBasic" : "Bachelor's degree or equivalent, 3-5 years supporting clinicians, Behavioral health operations background, Designing, implementing, optimizing workflows, Leveraging AI tools for operations, Identify operational bottlenecks, Develop data-driven solutions, Creating standardized training modules, Creating clinical manuals, Creating performance dashboards, Translate technical/operational changes", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Clinician Support & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking an operational and clinically-minded Director of Clinician Support & Success to champion our provider network. In this role, you will define our end-to-end clinician engagement strategy, leveraging AI-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. We are looking for a strategic problem-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life-changing care and meet utilization goals within a fast-paced environment. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education: Bachelor's degree or equivalent in education and experience - Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. - Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. - AI Literacy: Practical experience leveraging AI tools to streamline operations. - Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. - Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. - Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams. What You’ll Do - Support clinician onboarding and completion of initial and ongoing training. - Support timely and accurate clinician licensure applications and approvals. - Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. - Serve as the operational owner of clinician support across platform, portal, and technical questions. - Help optimize clinician schedules and capacity to support success and utilization. - Coordinate clinician coverage during time off to maintain continuity of care for clients. - Ensure clinicians are using available tools and resources to maximize clinical success. - Monitor and improve clinician support experience, including clinician NPS and related feedback trends. - Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. - Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. - Establish the \"Clinician Success Playbook,\" standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. - Leverage AI-driven automation and administrative tools to reduce the \"documentation burden\" on clinicians, maximizing their capacity for direct client care. - Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. - Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. - Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks. What we Offer - $117,000 - $136,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Clinician Support & Success at AnswersNow. Skills: Clinician support, Clinical operations, Provider network management, Burnout mitigation. Support clinician onboarding. Complete initial training", "createdAt" : "2026-06-16T00:24:09.594", "lastUpdated" : "2026-06-16T10:07:10.680", "ingestTimestamp" : "2026-06-16T00:24:09.594", "mongoId" : "6a3059c6f292fd229cf4ab6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 117000, "salaryAnnualMax" : 136500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "AI tool utilization", "Training module creation", "Performance metric tracking", "Clinician support", "Clinical operations", "Provider network management", "Burnout mitigation", "Workflow optimization", "Performance dashboards", "Provider relations", "Behavioral health operations", "Digital health", "Telehealth", "Autism therapy", "ABA therapy", "AI tools" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69d059fd2beec4dd3dbf3773", "title" : "Assistant Director of Deskside and VIP Support Services", "industry" : "Government", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of IT Support in Chelsea, United States, adjusted for government industry and onsite work mode." }, "location" : "Massachusetts-Chelsea", "locations" : [ "Massachusetts-Chelsea", "Information Systems and Technology", "Exec Office of Technology Services and Security, Full-time, Full-time" ], "timestamp" : "2026-06-15T05:14:38.757", "fingerprint" : "58822c2da1f0e5c3ef8387941d935319817f7e0700a1e30ea9b39421f11b5128", "source" : "taleo", "language" : "en", "applyUrl" : "https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=1078999", "externalId" : "1078999", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chelsea", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "42.3912241,-71.0369301" } ], "locationText" : "Chelsea, Massachusetts, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "technicalSkills" : "Group Policy, SCCM", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Incident management", "Change management" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "End-user computing, Deskside support, VIP support", "majorSkillsList" : [ "End-user computing", "Deskside support", "VIP support" ], "coreResponsibilities" : "Lead daily operations, Manage end-user support, Oversee VIP support, Design end-user environment, Develop technology standards, Maintain technology standards, Manage technology roadmap, Implement solutions, Ensure governance, Ensure compliance, Drive solution delivery, Oversee operations, Foster team environment, Deliver results, Drive process improvement, Adapt to changes, Meet customer needs, Identify challenges, Develop solutions, Address issues, Set expectations, Provide feedback, Recognize achievements, Support staff development, Address performance issues, Enforce operational procedures, Guide analysts, Monitor ticket queues, Report service metrics, Build relationships, Liaise with providers, Prepare management reports, Lead team members, Develop team members, Partner with Director", "teamCollaboration" : "IT stakeholders; Business stakeholders; Internal service providers; External service providers", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "End-user computing technologies", "domainList" : [ "end-user-computing-technologies" ], "domainSpecificKnowledge" : [ "End-user computing technologies" ], "communicationSkills" : "Translate technical issues", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Massachusetts Criminal Background Check, Security clearance, Occasional travel", "qualificationsBasic" : "6 years professional experience, 2 years supervisory experience", "qualificationsPreferred" : "ITIL Foundation certification", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. EOTSS is seeking to hire an Assistant Director of Deskside Support/VIP Services that will be responsible for leading the daily operations and management of end-user deskside and VIP support services. This role is responsible for the design, architecture, and oversight of the end-user computing environment, including the development and maintenance of technology standards aligned with best practices in the industry. The Assistant Director manages the technology roadmap, recommends and implements solutions that support business strategy, and ensures governance and compliance with established standards. Working closely with IT and business stakeholders, this leader serves as a subject matter expert in end-user computing technologies and drives the delivery of high-quality, customer-focused solutions. The role also oversees the VIP support program, which extends beyond traditional desktop support services. This position reports to the Senior Director of End User Services. The primary work location for this role will be at 200 Arlington Street Chelsea, Massachusetts 02150 . The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Occasional travel to local offices may be required. All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training. Principal Accountabilities: Operations Management: Effectively manage departmental operations in alignment with established goals and objectives. Foster a collaborative and high-performing team environment through motivation, mentorship, and engagement. Commitment to Excellence: Consistently deliver results within established timelines and performance metrics. Drive continuous improvement in processes, service quality, and overall performance. Adaptability: Remain flexible and responsive to changes in procedures, technology, and organizational structure. Customer Focus: Demonstrate a strong commitment to understanding and meeting customer needs, ensuring appropriate and timely responses. Problem Solving: Proactively identify potential challenges and develop strategic solutions. Analyze and address complex or unforeseen issues with sound judgment and critical thinking. Leadership & Supervision: Set clear expectations and goals, provide constructive feedback, and recognize achievements. Support staff development through coaching, resources, and professional growth opportunities. Address performance issues appropriately while fostering an inclusive and supportive team culture. Position Responsibilities (including but not limited to): Oversee all Deskside and VIP Support operations, including planning, implementation, deployment, maintenance, and ongoing support. Establish and enforce operational procedures, guiding analysts on incident identification, triage, troubleshooting, escalation, and resolution. Monitor ticket queues to ensure performance standards are met and identify trends or training opportunities. Track and report on service metrics to measure effectiveness, quality, and continuous improvement. Build and maintain strong relationships with customers and internal/external service providers, serving as a key liaison to address challenges and implement solutions. Prepare management reports on system availability, SLA performance, uptime, and ticket resolution metrics. Lead and develop team members through hiring, goal setting, performance evaluations, coaching, and professional development. Partner with the Director to develop and execute short- and long-term tactical and strategic support initiatives. Analyze and resolve complex technical issues, implementing corrective actions as needed. Ensure VIP users receive timely, high-quality support that meets or exceeds established service levels and expectations. Preferred Knowledge, Skills, and Abilities: Applicant must have experience in a service desk/help desk or call center environment, with a focus on strategic execution, continuous improvement, technical troubleshooting, and team supervision. Minimum 10 years of experience managing enterprise level teams and operations in a Deskside Support or IT Service Management environment. Minimum 7 years of hands-on experience with PCs and peripheral hardware, desktop architecture, ticket queue management, and core hardware/software support. Experience developing and reporting on KPIs, SLAs, and performance trends. Experience establishing and managing service level and business level agreements to define expectations and measure performance. Experience working in a unionized environment preferred. Prior state government or public sector experience a plus. Strong customer service orientation with a proven track record of delivering high-quality support. Demonstrated ability to translate strategic direction into clear objectives and execute tactical plans. Ability to communicate technical concepts effectively to diverse audiences, including translating technical issues into business terms. Strong prioritization, organization, and execution skills in high-pressure, fast-paced environments. Ability to quickly assess complex business and technical issues and drive resolution. Excellent written and verbal communication skills, with strong interpersonal and collaboration abilities. Working knowledge of Group Policy, SCCM, Incident Management, and Change Management processes. ITIL Foundation certification or higher preferred. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Administrator VIII", "summaryDescription" : "Assistant Director of Deskside and VIP Support Services. Skills: End-user computing, Deskside support, VIP support. Lead daily operations. Manage end-user support", "createdAt" : "2026-06-14T02:04:26.793", "lastUpdated" : "2026-06-15T05:14:38.757", "ingestTimestamp" : "2026-06-14T02:04:26.793", "mongoId" : "69d059fd2beec4dd3dbf3773", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 215000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Incident management", "Change management", "Leadership", "Mentoring", "Critical thinking", "End-user computing", "Deskside support", "VIP support", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Roadmap planning", "End-user computing technologies" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305c1bf292fd229cf60b53", "title" : "Program Coordinator of the Masters of Science in Clinical Research", "company" : "Harvard University", "industry" : "Higher Education", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Program Coordinator in Boston, MA, adjusted for mid-seniority and the education industry." }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-16T08:30:11.703", "fingerprint" : "3e5f46f3c05eec3604d5cdc016fac4fa0beb51e77c83414b24c53dfd35fbea45", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HarvardUniversity/3743990013615198-program-coordinator-of-the-masters-of-science-in-clinical-research", "externalId" : "3743990013615198", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Program management", "Student management", "Financial reporting", "Admissions coordination" ], "hardSkillsList" : [ "Enrollment data analysis", "Application scoring", "Gradebook maintenance", "Curriculum updating", "Payment processing", "Data record keeping", "Diversity statistics reporting" ], "hardSkills" : [ { "name" : "Enrollment data analysis", "level" : "intermediate" }, { "name" : "Application scoring", "level" : "intermediate" }, { "name" : "Gradebook maintenance", "level" : "intermediate" }, { "name" : "Curriculum updating", "level" : "intermediate" }, { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Data record keeping", "level" : "intermediate" }, { "name" : "Diversity statistics reporting", "level" : "intermediate" } ], "majorSkills" : "Program management, Student management, Admissions, Financial reporting", "majorSkillsList" : [ "Program management", "Student management", "Admissions", "Financial reporting" ], "coreResponsibilities" : "Coordinate program launches, Collaborate on enrollment data, Prepare student communications, Monitor program inboxes, Score incoming applications, Schedule interviews, Participate in interviews, Organize Admissions Committee, Send decision letters, Communicate student numbers, Update databases, Prepare visa documents, Monitor student information system, Coordinate class sessions, Liaise with constituencies, Maintain program gradebook, Update course curriculum, Track development of agendas, Distribute educational materials, Advise participants on materials, Maintain online library, Schedule curriculum materials, Prepare online course material, Prepare materials for upload, Manage guest lecturer payments, Process guest lecturer payments, Create sense of community, Create onboarding packets, Manage student hub, Schedule student queries, Register students for courses, Answer student queries, Triage student queries, Serve as primary contact, Develop contracts for faculty, Process faculty payments, Update finance spreadsheets, Forecast finance payments, Maintain record of grades, Report statistics, Maintain admission records, Develop student data, Develop alumni data, Develop faculty data, Identify ways to grow program, Collect relevant data", "teamCollaboration" : "Cross-unit coordination; Faculty collaboration; Master's team coordination; Internal constituencies liaison; External constituencies liaison; Teaching assistant liaison; Administration liaison; Program Managers collaboration", "domainKnowledge" : "Clinical Research", "domainList" : [ "clinical-research" ], "domainSpecificKnowledge" : [ "Clinical Research" ], "toolProficiency" : [ "CANVAS" ], "communicationSkills" : "Student communications", "documentationSkills" : "Prepare visa documents; Prepare paperwork", "continuousLearning" : "Professional development opportunities; Tuition assistance; Tuition reimbursement", "innovationCreativity" : "Inspires innovation", "qualificationsBasic" : "4 or more years of experience, Higher education may count towards experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard Medical School? Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership. You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine. Under the direction of the Assistant Director within the Office of Graduate Education, this individual will divide their time between program management, student management, financial reporting and admissions for the Master of Science in Clinical Research. Specific responsibilities include Admissions This role will coordinate efforts across units to ensure successful program launches in the start of each admissions cycle. Collaborate with faculty on enrollment data and information. Prepare and send communications to students and monitor questions sent to program inboxes. Score incoming applications and schedule interviews with Program Directors, Alumni and participate in the interview. Organize and facilitate Admissions Committee and send out decision letter. Communicate student numbers to Leadership. Update databases as needed and prepare visa documents. Monitor the student information system to ensure students are successful Specific responsibilities include: Admissions: This role will coordinate efforts across units to ensure successful program launches in the start of each admissions cycle. Collaborate with faculty on enrollment data and information. Prepare and send communications to students and monitor questions sent to program inboxes. Score incoming applications and schedule interviews with Program Directors, Alumni and participate in the interview. Organize and facilitate Admissions Committee and send out decision letter. Communicate student numbers to Leadership. Update databases as needed and prepare visa documents. Monitor the student information system to ensure students are successfully onboarded to HMS. Program Management: Serves as primary course coordinator, planning and scheduling class sessions, coordinating content with the master’s team, and as acting as liaison for internal and external constituencies, including students, faculty, teaching assistants, and administration. Regularly maintains and manages the program gradebook for tracking of academic compliance and student progress. Works with Program Managers and program faculty to update course curriculum, including online and workshops. Tracks development of agendas and educational materials for classes; distributes materials to participants and advises participants regarding materials they must acquire independently. Maintains online library and scheduling of curriculum materials including assignments; coordinates preparation of online course material and prepares materials for upload to course CANVAS sites. Manages and processes guest lecturer’s payment(s) and prepares necessary paperwork for payment on a timely basis. Prepares materials for uploading and ensures they are available to all students and faculty on a timely basis. Student Management: Creates a sense of community for our students while they are in this program. Creates onboarding packets, manages the student hub, schedules and student queries. Work with the students at the beginning of each semester to make sure they are registered for the current courses in their program. Interacts with the students, answering and triaging questions. Serves as the primary contact for student issues. Financial Reporting: Develop contracts for faculty and process their payments. Updates finance spreadsheets and forecast finance payments during the budget season. Reporting and Special Projects: Maintain record of grades and other statistics and report as appropriate. Maintain other records, including number of applications, diversity statistics, admission, etc. Develop and coordinate data and records for all students, alumni and faculty. Take initiatives to identify ways to grow the program and collect relevant data. ## Qualifications Basic Qualifications: 4 or more years of experience. Higher education may count towards experience. Additional Qualifications and Skills: Must be proactive, detailed orientation and must have excellent time management skills. ## Additional Information * Standard Hours/Schedule: 40 hrs. per week | Monday - Friday | 8:00 am - 5:00 pm. This is a hybrid position and requires the program coordinator to come into the office 2x per week. * Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position. * Pre-Employment Screening: Identity * Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal. #LI-KM2 Work Format Details This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on [Employment Outside of Massachusetts](https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employmentoutsidema_policy.pdf). Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges This position is salary grade level 055. Please visit [Harvard's Salary Ranges](https://hr.harvard.edu/salary-ranges) to view the corresponding salary range and related information. Benefits Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: * Generous paid time off including parental leave * Medical, dental, and vision health insurance coverage starting on day one * Retirement plans with university contributions * Wellbeing and mental health resources * Support for families and caregivers * Professional development opportunities including tuition assistance and reimbursement * Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our [Benefits & Wellbeing Page](https://hr.harvard.edu/benefits-wellbeing). EEO/Non-Discrimination Commitment Statement Harvard University is committed to [equal opportunity](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) and [non-discrimination](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf). We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an [equal employment opportunity policy](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's [non-discrimination policy](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf). Harvard's [equal employment opportunity policy](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) and [non-discrimination policy](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf) help all community members participate fully in work and campus life free from harassment and discrimination.", "summaryDescription" : "Program Coordinator of the Masters of Science in Clinical Research at Harvard University. Skills: Program management, Student management, Admissions, Financial reporting. Coordinate program launches. Collaborate on enrollment data", "postedDate" : "2026-06-15T08:25:19.000", "createdAt" : "2026-06-15T23:54:21.951", "lastUpdated" : "2026-06-16T08:30:11.703", "ingestTimestamp" : "2026-06-15T23:54:21.951", "mongoId" : "6a305c1bf292fd229cf60b53", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Enrollment data analysis", "Application scoring", "Gradebook maintenance", "Curriculum updating", "Payment processing", "Data record keeping", "Diversity statistics reporting", "Program management", "Student management", "Admissions", "Financial reporting", "Admissions coordination", "Clinical Research", "CANVAS" ], "skillCount" : 14, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc34474d8ee00a0a08df9", "title" : "Director of Customer Success Management", "company" : "Owner", "industry" : "Customer Experience", "salary" : { "min" : 190000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-16T01:07:42.709", "fingerprint" : "99940c58913402e0b354b841536022e662446e43dc8a74933eb425c32256eac7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/owner/f4e612eb-0df9-4374-a092-89d85e0f9ef6/application", "externalId" : "f4e612eb-0df9-4374-a092-89d85e0f9ef6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States; Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency" ], "hardSkillsList" : [ "Accountability", "Intellectual curiosity" ], "softSkillsList" : [ "Leadership", "Customer obsession" ], "hardSkills" : [ { "name" : "Accountability", "level" : "intermediate" }, { "name" : "Intellectual curiosity", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Customer obsession" } ], "majorSkills" : "Customer Success Management, Retention strategies, AI in CS, Team building", "majorSkillsList" : [ "Customer Success Management", "Retention strategies", "AI in CS", "Team building" ], "coreResponsibilities" : "Elevate retention outcomes, Drive retention improvements, Operationalize value realization, Operationalize adoption, Operationalize proactive account management, Operationalize risk mitigation, Transform CSM model, Drive proactive engagement model, Establish operating cadences, Establish resourcing, Establish org design, Establish health scoring, Establish playbooks, Build high-performing org, Recruit CSMs, Coach CSMs, Develop CSMs, Build AI-augmented workflows, Champion AI fluency, Set AI expectation, Strengthen customer journey, Partner across onboarding, Partner across support, Partner across product, Partner across sales, Deliver seamless experience, Deliver consistent experience, Turn insight into action, Serve as voice of customer, Translate feedback into insights, Shape roadmap, Shape GTM strategy", "teamCollaboration" : "Cross-functional teams; SVP of Customer Success; Sales and Marketing; Product and Engineering", "domainKnowledge" : "Restaurant tech; Online ordering; POS solutions", "domainList" : [ "restaurant-tech", "online-ordering", "pos-solutions" ], "domainSpecificKnowledge" : [ "Restaurant tech", "Online ordering", "POS solutions" ], "communicationSkills" : "Executive presentations", "innovationCreativity" : "AI-augmented workflows", "problemSolvingSkills" : "Root cause analysis; Predictive analytics", "outcomesObjectives" : "Improve customer retention; Increase customer growth; Drive customer advocacy; Achieve retention targets; Achieve expansion targets", "qualificationsBasic" : "5+ years leadership experience, Experience building proactive CSM organization, Experience driving retention, expansion, advocacy, Experience with AI-augmented workflows, Experience with health scoring, Experience with predictive analytics, Experience with customer communication, Experience with just-in-time enablement, Experience partnering with onboarding, Experience partnering with support, Experience partnering with product, Experience partnering with sales, Experience translating feedback into insights, Experience shaping roadmap, Experience shaping GTM strategy, Experience owning renewals, Experience owning expansion targets, Experience engaging executive stakeholders, Experience building KPI frameworks, Experience managing to KPI frameworks, Experience with core CS metrics, Experience with product adoption, Experience with time-to-value, Experience with revenue retention, Experience developing managers, Experience building accountable cultures, Experience transforming teams, Experience with change management", "qualificationsPreferred" : "SaaS platform familiarity, Restaurant tech familiarity, Online ordering familiarity, POS solutions familiarity", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We're at an inflection point. As Owner scales, our biggest opportunity - and risk -is ensuring our restaurant customers consistently realize meaningful value from our platform. As Director of Customer Success, you will play a vital role in ensuring our customers are ultimately successful with our product, increasing their retention and growth with Owner. We're looking for a Director to define the trajectory of the Customer Success Management function - building a proactive, lifecycle-driven CSM organization that drives retention, expansion, and customer advocacy at scale. You'll bring senior leadership experience, a builder's mindset, and a genuine passion for helping small business owners succeed. You’ll collaborate closely with the SVP of Customer Success, alongside other cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have - Own and elevate retention outcomes: Drive measurable improvements in customer retention by operationalizing value realization, adoption, proactive account management, and risk mitigation across the entire customer portfolio - Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model - focused on driving customer outcomes; establishing clear operating cadences, resourcing/org design, health scoring, and playbooks that scale with the business - Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers with a high bar for accountability, intellectual curiosity, and customer obsession - across all customer segments / products - Innovate with AI: Build AI-augmented workflows across the CS motion - from health scoring and predictive analytics to customer communication and just-in-time enablement. Champion AI fluency across the team and set the expectation that every CSM actively uses AI tools in their day-to-day work - Strengthen the end-to-end customer journey: Partner across onboarding, support, product, and sales to deliver a seamless, consistent post-sale experience - Turn customer insight into action: Serve as the voice of the customer to Product, Engineering, and Marketing - translating feedback into actionable insights that shape the roadmap and GTM strategy Who you’ll work with - SVP of Customer Success - your direct manager and strategic partner - Sales & Marketing - to align on segmentation, handoffs, and expansion strategy - Product & Engineering - to influence roadmap based on customer needs and friction points; build feedback loops powered by data synthesis and pattern recognition - Support & Launch - to reduce reactive volume and create a cohesive post-sale experience at-scale - Data, Operations & Enablement - to build the systems, reporting, and forecasting needed to run the business effectively - CSMs + CSM Managers - your team! What we’re looking for Experience & Leadership - 8–12+ years in Customer Success, Account Management, or similar customer-facing roles in SaaS or technology; SMB and Enterprise experience ideal - 3–5+ years leading high-performing CSM teams, including managers and/or senior ICs, with clear operating cadences, performance frameworks, and a culture of continuous improvement - Proven track record of improving retention and driving expansion in a recurring revenue business - Comfort operating in a high-growth, fast-moving environment where you'll be building the playbook as you go - not inheriting a fully mature operation Customer & Commercial Acumen - Deep understanding of value realization, ROI articulation, and lifecycle management - Strong instinct for identifying churn risk and building repeatable save motions - Experience owning or influencing renewals and expansion targets - Ability to engage and influence executive stakeholders at customer accounts Operational & Analytical Strength - Highly data-driven; experienced building and managing to KPI frameworks and metric trees - Deep expertise in core CS metrics: product adoption, time-to-value, revenue retention, etc. - Ability to translate data into clear actions and priorities AI Fluency - Strong AI fluency - you actively use AI tools in your work, have a clear point of view on AI's role in customer success, and can drive adoption of AI-augmented workflows across a team - Ability to develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle People Leadership - Exceptional talent builder with a history of hiring, coaching, and retaining top performers - Experience developing managers and building high-performance, accountable cultures - Proven ability to transform teams from reactive to proactive through strong change management Technical Fluency - Familiarity with SaaS platforms, restaurant tech, online ordering, or POS solutions is a plus Pay and benefits The estimated base salary range for this role is $190-210K, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.", "summaryDescription" : "Director of Customer Success Management at Owner. Skills: Customer Success Management, Retention strategies, AI in CS, Team building. Elevate retention outcomes. Drive retention improvements", "createdAt" : "2026-06-14T20:16:20.608", "lastUpdated" : "2026-06-16T01:07:42.709", "ingestTimestamp" : "2026-06-14T20:16:20.608", "mongoId" : "6a2cc34474d8ee00a0a08df9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 190000, "salaryAnnualMax" : 210000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Accountability", "Intellectual curiosity", "Leadership", "Customer obsession", "Customer Success Management", "Retention strategies", "AI in CS", "Team building", "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency", "Restaurant tech", "Online ordering", "POS solutions" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "69ce5e0a9bc74574cb673295", "title" : "Director (TC-Division of Programme Support and Coordination)(D1)", "company" : "IAEA", "industry" : "Government", "salary" : { "min" : 130000.0, "max" : 180000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director (D1) in Vienna, Austria, adjusted for the government industry and the specific organization." }, "location" : "Austria-Vienna-Vienna-IAEA Headquarters", "locations" : [ "Austria-Vienna-Vienna-IAEA Headquarters", "2026-04-08, 6:59:00 AM", "36, Fixed Term - Regular, Fixed Term - Regular" ], "timestamp" : "2026-06-16T07:10:21.875", "fingerprint" : "ca394320426155a226343bd96de4820d79ed1b162d5e1cfddd56ea121fc609dd", "source" : "taleo", "language" : "en", "applyUrl" : "https://iaea.taleo.net/careersection/ex/jobdetail.ftl?job=1298769", "externalId" : "1298769", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vienna", "state" : "Vienna", "country" : "Austria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.1857192,16.4221587" } ], "locationText" : "Vienna, Vienna, Austria", "experienceLevel" : "Director", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "TCPC-Division of Programme Support and Coordination Austria-Vienna-Vienna-IAEA Headquarters", "summaryDescription" : "Director (TC-Division of Programme Support and Coordination)(D1) at IAEA", "createdAt" : "2026-06-14T19:47:21.128", "lastUpdated" : "2026-06-16T07:10:21.875", "ingestTimestamp" : "2026-06-14T19:47:21.128", "mongoId" : "69ce5e0a9bc74574cb673295", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2af57374d8ee00a073a33a", "title" : "Requirements/Documentation Analyst", "company" : "Guidehouse", "salary" : { "min" : 98000.0, "max" : 163000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "US - VA, McLean", "locations" : [ "US - VA, McLean", "United States of America" ], "timestamp" : "2026-06-14T23:27:28.039", "fingerprint" : "20d610901004599fffe3be88efe0747785bcf2fd6c966e9c94816ba782eaeeda", "source" : "workday", "language" : "en", "applyUrl" : "https://guidehouse.wd1.myworkdayjobs.com/External/job/US---VA-McLean/Requirements-Documentation-Analyst_39496", "externalId" : "39496", "locationPoint" : "40.31448,-89.16981", "structuredLocations" : [ { "city" : "McLean", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.9366852,-77.1858430" } ], "locationText" : "McLean, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 4, "professionalSkills" : [ "Project management" ], "hardSkillsList" : [ "Requirements documentation", "Requirements analysis", "Requirements tracking" ], "softSkillsList" : [ "Adaptability" ], "hardSkills" : [ { "name" : "Requirements documentation", "level" : "intermediate" }, { "name" : "Requirements analysis", "level" : "intermediate" }, { "name" : "Requirements tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" } ], "majorSkills" : "Requirements documentation, Requirements analysis", "majorSkillsList" : [ "Requirements documentation", "Requirements analysis" ], "coreResponsibilities" : "Document requirements, Analyze requirements, Translate contractual requirements, Track digitization vendor completion, Create written presentations, Brief requirements status", "teamCollaboration" : "Daily team stand-ups; Client-facing meetings", "projectManagementSkills" : [ "Agile software development", "Scrum Master" ], "toolProficiency" : [ "Microsoft Office suite" ], "communicationSkills" : "Client relationships", "documentationSkills" : "Requirements documentation", "specialRequirements" : "Ability to Obtain Public Trust", "qualificationsBasic" : "Federal or DoD \"PUBLIC TRUST\", Bachelor's degree or 4 years experience, 4 years experience documenting requirements", "qualificationsPreferred" : "Active PUBLIC TRUST or SUITABILITY", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**_Job Family_ :** IT Project Management ** _Travel Required_ :** None ** _Clearance Required_ :** Ability to Obtain Public Trust ** _What You Will Do_ :** * Be responsible for the requirements documentation and analysis project workstream * Support the Project Manager, Deputy Project Manager, Scrum Master, and Product Owner in translating contractual requirements into team or vendor activities/software development user stories * Support the Project Manager, Deputy Project Manager, Scrum Master, and Product Owner in translating contractual requirements into team activities/software development user stories * Support the Project Manager, Deputy Project Manager, and Digitization Lead in tracking the digitization vendor’s completion of contractual requirements * Document project requirements and create written presentations to report requirements status * Verbally brief requirements analysis workstream activity status at daily team stand-ups and client-facing meetings ** _What You Will Need_ :** * Must be able to OBTAIN and MAINTAIN a Federal or DoD \"PUBLIC TRUST\"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. * Bachelor’s degree or Additional FOUR (4) years experience in Lieu of Degree. * Minimum of FOUR (4) years of experience distilling, documenting, and tracking requirements for multi-work stream projects * Outstanding team collaboration skills and the ability to adapt to a dynamic consulting project environment * Excellent project management skills * The ability to clearly communicate requirements and acceptance criteria to non-technical clients/audiences and establish outstanding client relationships * Proficiency with Microsoft OfficeTM suite of productivity software tools ** _What Would Be Nice To Have_ :** * Excellent written and verbal communication skills * Familiarity with Agile software development methodologies * Experience using Atlassian software development project management tools Jira and Confluence The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. _**What We Offer:**_ Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: * Medical, Rx, Dental & Vision Insurance * Personal and Family Sick Time & Company Paid Holidays * Parental Leave * 401(k) Retirement Plan * Group Term Life and Travel Assistance * Voluntary Life and AD&D Insurance * Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts * Transit and Parking Commuter Benefits * Short-Term & Long-Term Disability * Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities * Employee Referral Program * Corporate Sponsored Events & Community Outreach * Care.com annual membership * Employee Assistance Program * Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) * Position may be eligible for a discretionary variable incentive bonus _**About Guidehouse**_ Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [RecruitingAccommodation@guidehouse.com](mailto:RecruitingAccommodation@guidehouse.com). All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [guidehouse@myworkday.com](mailto:guidehouse@myworkday.com). Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [recruiting@guidehouse.com](mailto:recruiting@guidehouse.com). Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. _Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee._", "summaryDescription" : "Requirements/Documentation Analyst at Guidehouse. Skills: Requirements documentation, Requirements analysis. Document requirements. Analyze requirements", "postedDate" : "2026-06-12T02:24:20.411", "createdAt" : "2026-06-12T02:24:20.351", "lastUpdated" : "2026-06-14T23:27:28.039", "ingestTimestamp" : "2026-06-12T02:24:20.351", "mongoId" : "6a2af57374d8ee00a073a33a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://guidehouse.wd1.myworkdayjobs.com/External/job/US---VA-McLean/Requirements-Documentation-Analyst_39496", "salaryAnnualMin" : 98000, "salaryAnnualMax" : 163000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Requirements documentation", "Requirements analysis", "Requirements tracking", "Adaptability", "Project management", "Agile software development", "Scrum Master", "Microsoft Office suite" ], "skillCount" : 8, "jobCategory" : "engineering", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a30670df292fd229cfb89a9", "title" : "Director of Treasury Operations & Cash Management", "company" : "StubHub", "industry" : "FinTech", "salary" : { "min" : 200000.0, "max" : 275000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T10:40:05.510", "fingerprint" : "3365ba2fcd3da70dacffae3ab7c929c6b7da0cbae5a37cd844fd596ff5d212a5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4895961101", "externalId" : "4895961101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceLevel" : "Director", "remoteFriendly" : true, "rawDescription" : "StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. The Opportunity The Director, Treasury Operations 10+ years of progressive treasury or finance experience, with at least 5 years in a senior treasury operations leadership role Demonstrated track record of driving end-to-end treasury transformation and operational excellence in a complex, multi-entity global organization Deep expertise in global cash management, payment operations, banking structures, and liquidity management Proven experience managing and developing high-performing teams Technical Leadership & Interpersonal Competencies Exceptional executive communication and stakeholder management skills, with the ability to influence at the C-suite level Strategic thinker with the ability to translate operational complexity into clear, actionable plans Strong judgment and decisiveness in ambiguous, fast-paced environments High integrity, detail orientation, and commitment to operational excellence What We Offer: Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale. Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions. Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed. Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. Why StubHub A genuine culture mandate. This isn't a role to run an LMS and organize off-sites. You have explicit leadership support to build the coaching, performance, and developmental infrastructure StubHub needs — and a CHRO who will advocate for the investment required to do it right. The work is visible. Coaching, performance, and culture initiatives at StubHub will be felt by every employee. This is a role where your impact is real, measurable, and seen. A mission worth caring about. We exist to give fans access to live experiences — the games, concerts, and shows that define people's lives. That's an emotional connection most companies can only manufacture. AI is a real differentiator here. We want a leader who brings genuine curiosity about AI-powered coaching and learning — not someone who adds an AI paragraph to a 2019 training deck The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range $200,000—$275,000 USD About Us StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found here We are an equal opportunity employer and value diversity on our team. 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KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water. Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx. Your Impact The Director of Warehouse and Distribution is responsible for management of the new Pooler, GA facility (170,000 sq. ft. building, with 20 team members) and all aspects of distribution within the facilities. This role will develop and implement strategies for improving Key Performance Indicators including shrink, incident rates, overtime, pick rates, order accuracy, and customer satisfaction. The Director will be an expert in Safety, Continuous Improvement, and Warehouse Operations. What You’ll Do Maintains inbound receiving process while focusing on maintaining or improving container receiving times. Controls inventory levels by managing a robust cycle count process Complies with federal, state, and local warehousing, material handling, and shipping requirements. Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. Implementing and Managing the Safety Program Maintains physical condition of warehouse by planning and implementing new design layouts to improve efficiency Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Completes warehouse operational requirements by scheduling and assigning employees Maintains warehouse staff by recruiting, selecting, orienting, and training employees. Maintaining a close relationship with local staffing agencies will be important. Maintains warehouse staff job results by coaching, counseling, and disciplining employees Maintains professional and technical knowledge by attending educational workshops Contributes to team effort by accomplishing related results as needed. Monitor, manage, and communicate key KPI’s across all phases of operations Maintain a relationship with local law enforcement and fire departments and ensure our facility is up to code This role will be the point of contact for anything related to managing the facility. This included, fire department, police department, security system, inbound and outbound freight companies, and more. What You’ve Accomplished Proven work experience as a Warehouse Manager or Director of Warehousing is a must have. Expertise in creating warehouse management procedures and best practices Proven ability to implement process improvement initiatives Strong knowledge of warehousing Key Performance Indicators (KPIs) Hands on experience with warehouse management software and databases Leadership skills and ability manage staff Strong decision making and problem-solving skills Excellent communication skills Experience implementing or managing a safety program is required Continuous Improvement Experience is preferred Bachelor Degree is preferred How You Thrive You go “all out.”  You tend to approach everything you do with velocity.  From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone.  KENT Outdoors is proud to be an Equal Opportunity Employer. ", "summaryDescription" : "Director of Warehouse and Distribution at Kent Outdoors. Skills: Warehouse operations, Distribution management, Inventory control. Oversee daily warehouse operations. 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Person-centred counselling; Arts-in-health practice", "domainList" : [ "creative-arts-therapies", "person-centred-counselling", "arts-in-health-practice" ], "domainSpecificKnowledge" : [ "Creative arts therapies", "Person-centred counselling", "Arts-in-health practice" ], "innovationCreativity" : "Innovative training programs", "qualificationsBasic" : "PhD in a related discipline, Demonstrated excellence in teaching and learning design, Evidence of fostering educational excellence in others, Demonstrated experience in relationships with industry for research and teaching including work-integrated learning, Evidence of being role model for other academics seeking mentoring, guidance, advice and support, Proven leadership of research projects, Leadership of research teams, Success in attracting significant industry funding", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Opportunity [Western Sydney University](https://www.westernsydney.edu.au/) is a premier national and international destination for postgraduate clinical training and research studies in the fields of counselling, psychotherapy and creative arts therapies. Our experienced educators and emerging researchers have developed innovative training programs including a highly successful person-centred counselling program and an award-winning arts-led pedagogy for training art therapists and arts-in-health practitioners. We have written key texts that influence research, clinical education and professional practice, heightening discipline visibility for Arts Therapy and Counselling (ATC) within and beyond the University. Western Sydney University is seeking a Professor of Counselling with an outstanding record of academic leadership to join the Art Therapy and Counselling group within the School of Social Sciences. Beginning with a three year term as Head of Discipline, this is an opportunity to be a leader in collaboratively shaping and strengthening the profile of Counselling as an independent and growing discipline at a key moment of its professionalisation, and to collaboratively support the art therapy discipline to similarly enhance its profile. About You * A PhD in a related discipline. * Demonstrated excellence in teaching and learning design. * Evidence of fostering educational excellence in others. * Demonstrated experience in relationships with industry for research and teaching including work-integrated learning. * Evidence of being role model for other academics seeking mentoring, guidance, advice and support. * Proven leadership of research projects and leadership of research teams. * Success in attracting significant industry funding. Please refer to the [Position Description](https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc9/687f73eddb0ab5ec2c02a323/a80bbdc9-7e22-4c54-9806-764ea3af19e0?r=s3-ap-southeast-2) for full details. Benefits We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing. * Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing. * Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover. * Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity. Application Details Position Enquiries: Direct to Professor Jason Pandya-Wood via J.Pandya-Wood@westernsydney.edu.au Please include the job reference code REF1441T Closing Date: 11:59pm, Friday 17 July 2026 Working Rights: Employer Visa sponsorship will be provided if required. How to Apply: To express your interest in the role, please prepare the following application materials: * A comprehensive academic CV detailing your positions held (with dates), key achievements, education, professional training, qualifications (including dates of completion), and a summary of your research activity and outputs. * Contact details for three referees, including your relationship to each referee and why you have nominated them. Referees will only be contacted after prior consultation with you. * Your earliest possible start date. As part of your online application, you will be asked to respond to screening questions addressing key qualifications, experiences and skills required for this position. Please note that only applications submitted via the University’s online recruitment system will be considered. Belonging at Western We are committed to substantive equality as outlined in our [Equal Opportunity Policy](https://policies.westernsydney.edu.au/document/view.current.php?id=95). We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds. For reasonable adjustments during the application process, please contact [talentacquisitionteam@westernsydney.edu.au](mailto:talentacquisitionteam@westernsydney.edu.au). About Western This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful. Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western. For the latest please visit our [website](https://www.westernsydney.edu.au/) and [LinkedIn](https://www.linkedin.com/school/western-sydney-university/posts/?feedView=all).", "summaryDescription" : "Professor of Counselling and Head of Discipline (Art Therapy and Counselling) at Western Sydney University. Skills: Art Therapy, Counselling, Academic Leadership. Shape the profile of Counselling. Strengthen the profile of Counselling", "postedDate" : "2026-06-15T06:59:39.000", "createdAt" : "2026-06-16T00:14:14.206", "lastUpdated" : "2026-06-16T08:23:23.512", "ingestTimestamp" : "2026-06-16T00:14:14.206", "mongoId" : "6a306d6ef292fd229cfd8878", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Art therapy", "Counselling", "Mentoring", "Art Therapy", "Academic Leadership", "Academic leadership", "Research leadership", "Teaching design", "Work-integrated learning", "Creative arts therapies", "Person-centred counselling", "Arts-in-health practice" ], "skillCount" : 12, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305713f292fd229cf33809", "title" : "Guest Ambassador (Top of the Rock - Rockefeller Center)", "company" : "SPS-North America", "industry" : "Hospitality", "salary" : { "min" : 20000.0, "max" : 20000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T07:39:01.359", "fingerprint" : "ae466bbda43095c975f6e6d866bcecf49a25fe70ebbdcb826c43ded01ce24fd3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/spsnorthamerica/jobs/5259765008", "externalId" : "5259765008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Greet and welcome guests, Provide information about attractions, Assist guests with ticketing, Handle guest inquiries, Maintain a clean and organized workspace, Promote venue services, Ensure guest satisfaction", "domainKnowledge" : "Rockefeller Center", "domainList" : [ "rockefeller-center" ], "domainSpecificKnowledge" : [ "Rockefeller Center" ], "communicationSkills" : "Guest interaction", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "#parttime #temporary Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM Business Hours: Monday–Sunday, 7:00AM–12:00AM Be the Face of an Unforgettable Experience We’re seeking warm, outgoing individuals to serve as Guest Experience Ambassadors—the first point of connection for our guests. In this role, you’ll create memorable experiences through genuine hospitality, strong presence, and attention to detail. If you enjoy engaging with people and thrive in a fast-paced environment, this is your opportunity to make a lasting impression. Why This Role Matters Ambassadors shape the guest experience from the moment of arrival. Your ability to welcome, guide, and support guests ensures each visit feels smooth, engaging, and well-coordinated. What You'll Do Guest Experience Greet and welcome guests in a friendly and professional manner. Provide information and answer questions clearly and confidently. Guide guests through the start of their experience and offer directions as needed. Guest Support Address guest inquiries and resolve concerns efficiently. Share relevant updates on events, programming, and offerings. Operations additional languages are a plus Qualifications Experience in hospitality or customer-facing roles preferred Background in guest engagement, entertainment, or high-touch service environments is a plus Ability to stand and walk for extended periods Ability to lift 10–20 lbs. as needed Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $20—$20 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.", "summaryDescription" : "Guest Ambassador (Top of the Rock - Rockefeller Center) at SPS-North America. Greet and welcome guests. Provide information about attractions", "postedDate" : "2026-06-15T23:20:23.447", "createdAt" : "2026-06-15T23:20:23.447", "lastUpdated" : "2026-06-16T07:39:01.359", "ingestTimestamp" : "2026-06-15T23:20:23.447", "mongoId" : "6a305713f292fd229cf33809", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 20000, "salaryAnnualMax" : 20000, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ "Rockefeller Center" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306ca6f292fd229cfd5243", "title" : "Director of Health and Wellness", "company" : "Senior Lifestyle", "industry" : "Hospital And Health Care", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Health and Wellness in North Wales, United States, adjusted for industry and company size." }, "location" : "North Wales, PA, United States", "locations" : [ "North Wales", "PA", "United States" ], "certifications" : [ "LPN/LVN or RN license" ], "timestamp" : "2026-06-16T10:05:20.867", "fingerprint" : "84387643cb52efec6e1456a0bbf8d465f79fd2846021539b8cecd8378852ac4e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SeniorLifestyle1/744000132220246-director-of-health-and-wellness", "externalId" : "744000132220246", "industryFunction" : { }, "structuredLocations" : [ { "city" : "North Wales", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.2109404,-75.2782317" } ], "locationText" : "North Wales, Pennsylvania, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "professionalSkills" : [ "Clinical budget management", "Resident assessment", "Care planning", "Staff training", "Regulatory compliance", "Documentation systems management" ], "hardSkillsList" : [ "Clinical documentation", "Budget management", "Staff scheduling", "Resident assessment", "Care plan development", "Staff training programs" ], "hardSkills" : [ { "name" : "Clinical documentation", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Staff scheduling", "level" : "intermediate" }, { "name" : "Resident assessment", "level" : "intermediate" }, { "name" : "Care plan development", "level" : "intermediate" }, { "name" : "Staff training programs", "level" : "intermediate" } ], "majorSkills" : "Resident care standards, Regulatory compliance", "majorSkillsList" : [ "Resident care standards", "Regulatory compliance" ], "coreResponsibilities" : "Direct delivery of care, Coordinate family/resident care conferences, Serve as liaison between residents, families, and staff, Ensure residents are at appropriate levels of care, Manage clinical budget line items, Monitor documentation systems for timeframes, Write and review resident assessments/evaluations, Review resident care-plans, Assess potential residents for Assisted Living level, Perform professional and timely assessments, Schedule and conduct new resident orientation, Provide, plan, schedule, and monitor staff training, Manage and coordinate nursing and assisted living staff, Communicate resident health and safety information, Oversee staff schedules and daily assignments, Maintain a safe working environment, Ensure compliance with state regulatory requirements, Complete and file concern and incident reports, Conduct follow-up on incident reports, Assist in mock surveys, Perform other duties as assigned", "teamCollaboration" : "Liaison between residents, families, and staff; Work with residents, families, and staff; Communicate with staff and families", "domainKnowledge" : "Senior living resident care; Mandatory reporting to State", "domainList" : [ "senior-living-resident-care", "mandatory-reporting-to-state" ], "domainSpecificKnowledge" : [ "Senior living resident care", "Mandatory reporting to State" ], "documentationSkills" : "Clinical documentation; Resident assessments; Care-plans; Incident reports", "continuousLearning" : "Maintain CEU requirements; Attend required training; Attend in-service training; Attend staff meetings", "specialRequirements" : "24/7 on-call clinical support, Clean driving record", "qualificationsBasic" : "LPN/LVN or RN license required, Managed a clinical team, Experience with EMR/EHR systems, Valid driver's license", "qualificationsPreferred" : "Managed and developed complex teams, Hospital setting experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This position is responsible for directing the Health and Wellness Program and ensuring that Senior Lifestyle standards and state requirements for resident care are met. The Director of Health and Wellness will direct staff, ensure regulatory compliance and be responsible for the management of the clinical budget. * Directly oversee the delivery of care to Assisted Living residents to ensure that emotional, physical, psychological and safety needs are met through all program services and activities. * Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Work with residents, families, and other staff to ensure that residents are at appropriate levels of care. * Manage labor costs, supplies, and other line items in clinical budget. * Monitor documentation systems to ensure that all regulatory timeframes for review of assessments and service plans are met and that resident needs are met. Write and review residents’ assessments/evaluations and care-plans with appropriate staff. * Assess/evaluate potential residents for Assisted Living level of care. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary. Schedule and conduct new resident orientation for all Assisted Living Residents. * Provide, plan, schedule, and monitor staff training programs and in-services for the Assisted Living staff including statutory or regulatory required training. Attend all required training, in-service, and staff meetings. * Manage and coordinate the work of all nursing and other assisted living staff, communicating pertinent resident health and safety information. This includes overseeing and/or completing staff schedules monthly and daily assignments. * Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. * Ensure compliance with all state regulatory requirements including mandatory reporting to State. Ensure that all concern and incident reports are completed, filed and that follow-up is conducted appropriately. * Assist and/or perform in mock surveys. * Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers while adhering to all policies, standards and procedures of Company. * Require 24/7 on-call clinical support. * Perform other duties as assigned. ## Qualifications * Managed a clinical team in a senior living or hospital setting. * LPN/ LVN or RN license required. * Must maintain CEU and other state requirements for the position. * Able to manage multiple high-level tasks such as scheduling staff; scheduling care conferences and maintaining communication with staff and families in a professional, positive manner. * Managed and developed complex teams. * Experience with EMR/EHR clinical documentation systems. * Exude energy, passion with a hospitality-focused mindset. * A passion for serving seniors and growing teams. * Always maintain a positive and friendly demeanor toward the residents and your co-workers. * Technology savvy and ability to adapt to a fast-paced environment. * Self-awareness organized and time management skills. * Must have a valid driver’s license with a clean driving record. ## Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.", "summaryDescription" : "Director of Health and Wellness at Senior Lifestyle. Skills: Resident care standards, Regulatory compliance. Direct delivery of care. Coordinate family/resident care conferences", "postedDate" : "2026-06-15T14:37:49.000", "createdAt" : "2026-06-16T00:14:48.543", "lastUpdated" : "2026-06-16T10:05:20.867", "ingestTimestamp" : "2026-06-16T00:14:48.543", "mongoId" : "6a306ca6f292fd229cfd5243", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Clinical documentation", "Budget management", "Staff scheduling", "Resident assessment", "Care plan development", "Staff training programs", "Resident care standards", "Regulatory compliance", "Clinical budget management", "Care planning", "Staff training", "Documentation systems management", "Senior living resident care", "Mandatory reporting to State", "LPN/LVN or RN license" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305568f292fd229cf1f3da", "title" : "Director of Health and Wellness", "company" : "Senior Lifestyle", "industry" : "Hospital And Health Care", "salary" : { "min" : 155000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Health and Wellness in North Wales, United States, adjusted for industry and company size." }, "location" : "North Wales, PA, United States", "locations" : [ "North Wales", "PA", "United States" ], "certifications" : [ "LPN/LVN license", "RN license", "CEU requirements" ], "timestamp" : "2026-06-16T10:03:25.749", "fingerprint" : "42a02e3177205f93f6770a75e1f45924a0b68fe57bdfa9192a2b4595721ca0ea", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SeniorLifestyle1/744000132220246-director-of-health-and-wellness", "externalId" : "744000132220246", "industryFunction" : { }, "structuredLocations" : [ { "city" : "North Wales", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.2109404,-75.2782317" } ], "locationText" : "North Wales, Pennsylvania, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "technicalSkills" : "EMR, EHR", "professionalSkills" : [ "Clinical budget management", "Resident assessment", "Care plan development", "Regulatory compliance", "Incident reporting", "Mock surveys" ], "hardSkillsList" : [ "Clinical documentation", "Care coordination", "Budget management", "Staff scheduling" ], "hardSkills" : [ { "name" : "Clinical documentation", "level" : "intermediate" }, { "name" : "Care coordination", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Staff scheduling", "level" : "intermediate" } ], "majorSkills" : "Resident care standards, Clinical budget management", "majorSkillsList" : [ "Resident care standards", "Clinical budget management" ], "coreResponsibilities" : "Direct delivery of care, Coordinate family/resident care conferences, Serve as liaison between residents, families, staff, Ensure residents are at appropriate care levels, Manage clinical budget line items, Monitor documentation systems, Review assessments and service plans, Write resident assessments/evaluations, Review resident care-plans, Assess potential residents for Assisted Living, Perform resident assessments professionally and timely, Schedule new resident orientation, Conduct new resident orientation, Plan staff training programs, Schedule staff training programs, Monitor staff training programs, Provide statutory or regulatory training, Attend required training, Attend in-service meetings, Attend staff meetings, Manage nursing staff work, Coordinate assisted living staff work, Communicate resident health and safety information, Oversee staff schedules, Complete staff schedules, Assign daily tasks, Maintain safe working environment, Prevent accidents, Preserve equipment, Achieve safe working practices, Ensure compliance with state regulatory requirements, Report to State, Complete concern reports, Complete incident reports, File concern reports, File incident reports, Conduct follow-up on reports, Perform mock surveys, Adhere to all policies, Adhere to all standards, Adhere to all procedures", "teamCollaboration" : "Liaison between residents, families, staff; Coordinate with Executive Director; Work with other staff", "domainKnowledge" : "Senior living resident care; State regulatory requirements", "domainList" : [ "senior-living-resident-care", "state-regulatory-requirements" ], "domainSpecificKnowledge" : [ "Senior living resident care", "State regulatory requirements" ], "documentationSkills" : "Clinical documentation; Resident assessments; Service plans; Care-plans; Incident reports", "specialRequirements" : "24/7 on-call clinical support, Valid driver's license, Clean driving record, COVID-19 vaccination proof", "qualificationsBasic" : "LPN/LVN or RN license required, Managed a clinical team, Managed and developed complex teams, Experience with EMR/EHR systems, Valid driver's license", "qualificationsPreferred" : "Experience in a senior living setting, Hospital setting experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This position is responsible for directing the Health and Wellness Program and ensuring that Senior Lifestyle standards and state requirements for resident care are met. The Director of Health and Wellness will direct staff, ensure regulatory compliance and be responsible for the management of the clinical budget. * Directly oversee the delivery of care to Assisted Living residents to ensure that emotional, physical, psychological and safety needs are met through all program services and activities. * Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Work with residents, families, and other staff to ensure that residents are at appropriate levels of care. * Manage labor costs, supplies, and other line items in clinical budget. * Monitor documentation systems to ensure that all regulatory timeframes for review of assessments and service plans are met and that resident needs are met. Write and review residents’ assessments/evaluations and care-plans with appropriate staff. * Assess/evaluate potential residents for Assisted Living level of care. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary. Schedule and conduct new resident orientation for all Assisted Living Residents. * Provide, plan, schedule, and monitor staff training programs and in-services for the Assisted Living staff including statutory or regulatory required training. Attend all required training, in-service, and staff meetings. * Manage and coordinate the work of all nursing and other assisted living staff, communicating pertinent resident health and safety information. This includes overseeing and/or completing staff schedules monthly and daily assignments. * Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. * Ensure compliance with all state regulatory requirements including mandatory reporting to State. Ensure that all concern and incident reports are completed, filed and that follow-up is conducted appropriately. * Assist and/or perform in mock surveys. * Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers while adhering to all policies, standards and procedures of Company. * Require 24/7 on-call clinical support. * Perform other duties as assigned. ## Qualifications * Managed a clinical team in a senior living or hospital setting. * LPN/ LVN or RN license required. * Must maintain CEU and other state requirements for the position. * Able to manage multiple high-level tasks such as scheduling staff; scheduling care conferences and maintaining communication with staff and families in a professional, positive manner. * Managed and developed complex teams. * Experience with EMR/EHR clinical documentation systems. * Exude energy, passion with a hospitality-focused mindset. * A passion for serving seniors and growing teams. * Always maintain a positive and friendly demeanor toward the residents and your co-workers. * Technology savvy and ability to adapt to a fast-paced environment. * Self-awareness organized and time management skills. * Must have a valid driver’s license with a clean driving record. ## Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.", "summaryDescription" : "Director of Health and Wellness at Senior Lifestyle. Skills: Resident care standards, Clinical budget management. Direct delivery of care. Coordinate family/resident care conferences", "postedDate" : "2026-06-15T14:37:49.000", "createdAt" : "2026-06-15T23:44:24.094", "lastUpdated" : "2026-06-16T10:03:25.749", "ingestTimestamp" : "2026-06-15T23:44:24.094", "mongoId" : "6a305568f292fd229cf1f3da", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Clinical documentation", "Care coordination", "Budget management", "Staff scheduling", "Resident care standards", "Clinical budget management", "Resident assessment", "Care plan development", "Regulatory compliance", "Incident reporting", "Mock surveys", "Senior living resident care", "State regulatory requirements", "LPN/LVN license", "RN license", "CEU requirements" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca51974d8ee00a09b4ac2", "title" : "Director, Data Management and Systems", "company" : "Apogee Therapeutics", "industry" : "Biotech", "salary" : { "min" : 215000.0, "max" : 245000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T00:34:50.028", "fingerprint" : "a67a650203974e35a7812b79bd50b8cc4f96c4b227cf574f7ee5ceabd7897932", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/apogeetherapeutics/jobs/5161364007", "externalId" : "5161364007", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 12, "experienceLevel" : "Director", "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, AWS, GCP, Azure, SageMaker, Vertex AI, ML Studio, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow", "professionalSkills" : [ "Data management", "Systems management", "Data engineering", "Machine learning", "Business intelligence", "Data analytics", "Quantitative analysis", "Statistical modeling" ], "hardSkillsList" : [ "Data warehousing", "ETL processes", "Data modeling", "Database administration", "Cloud computing", "Statistical analysis", "Machine learning algorithms", "Data visualization", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Data warehousing", "level" : "intermediate" }, { "name" : "ETL processes", "level" : "intermediate" }, { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Database administration", "level" : "intermediate" }, { "name" : "Cloud computing", "level" : "intermediate" }, { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Machine learning algorithms", "level" : "intermediate" }, { "name" : "Data visualization", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data management, Systems management, Machine learning, Business intelligence", "majorSkillsList" : [ "Data management", "Systems management", "Machine learning", "Business intelligence" ], "coreResponsibilities" : "Oversee data management systems, Ensure data integrity, Develop and implement data strategies, Manage data governance policies, Lead data engineering initiatives, Build and maintain data pipelines, Optimize data storage and retrieval, Implement data quality controls, Drive analytics and BI initiatives, Develop predictive models, Collaborate with stakeholders", "teamCollaboration" : "Cross-functional teams; Business stakeholders", "domainKnowledge" : "Genomics; Drug discovery; Clinical trials", "domainList" : [ "genomics", "drug-discovery", "clinical-trials" ], "domainSpecificKnowledge" : [ "Genomics", "Drug discovery", "Clinical trials" ], "toolProficiency" : [ "Tableau", "Power BI", "Looker" ], "communicationSkills" : "Stakeholder communication", "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Analytical skills", "qualificationsBasic" : "5+ years experience, SQL proficiency, Bachelor's degree", "qualificationsPreferred" : "PhD preferred, GCP Professional Data Engineer certification, AWS Data Analytics certification, Databricks Certified certification, Dbt Certified certification, Experience with scikit-learn, Experience with TensorFlow, Experience with PyTorch, Experience with XGBoost, Experience with LightGBM, Experience with Hugging Face, Experience with MLflow", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Apogee Therapeutics Founded in 2022, Apogee Therapeutics, Inc. (Ticker: APGE) is a well-funded, Nasdaq listed company that offers the opportunity to work in a fast-paced, highly dynamic environment. At Apogee, you can actively contribute to shaping the company culture, take on various roles and responsibilities, and grow professionally. Apogee Therapeutics is a clinical-stage biotechnology company advancing novel biologics with potential for differentiated efficacy and dosing in the largest I ensure accountability and high-quality deliverables. Lead vendor selection and contract input for DM-related services. People Leadership advanced degree preferred. 12+ years of experience in clinical data management within biotech, pharma, or CRO environments. Experience in both operational DM and systems/technology implementation. Demonstrated leadership of DM activities across multiple clinical trials and programs. Technical Expertise Deep knowledge of EDC systems (e.g., Medidata Rave). Strong understanding of CDISC standards (SDTM, CDASH) and data lifecycle. Experience with data integrations, external data (labs, imaging, biomarkers), and decentralized trial technologies. Familiarity with data visualization and analytics tools is a plus. Leadership & Competencies Proven ability to lead cross-functional teams and influence at the program level. Strong strategic thinking with hands-on execution capability. Excellent communication and stakeholder management skills. Experience in fast-paced, growing organizations preferred. Ability to bridge systems/technology with clinical execution. Strong ownership mindset over data quality and delivery timelines. Proactive, solutions-oriented approach to complex data challenges. Effective leadership in ambiguity and evolving clinical landscapes. The anticipated salary range for candidates for this role will be $215,000 - $245,000/year. The final salary offered will depend on several factors, which may include, but is not limited to relevant years of experience, educational background, and geography. What We Offer A great culture, grounded in our C.O.R. E. values: Caring, Original, Resilient and Egoless Opportunity to work in a fast-paced, highly dynamic environment where you help shape the culture and company, wear multiple hats, and learn quickly Market competitive compensation and benefits package, including base salary, performance bonus, equity grant opportunities, health, welfare & retirement benefits We provide competitive time off, including three weeks PTO, two one-week company-wide shutdowns a year and dedicated paid sick leave Commitment to growing you professionally and providing access to resources to further your development Apogee offers regular all team, in-person meetings to build relationships and problem solve E-Verify Participation: As part of the I9 verification of authorization to work in the US, Apogee participates in E-Verify. To learn more about E-Verify please review this poster. Apogee Therapeutics is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. To review our privacy policy, click here It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Director, Data Management and Systems at Apogee Therapeutics. Skills: Data management, Systems management, Machine learning, Business intelligence. Oversee data management systems. Ensure data integrity", "postedDate" : "2026-06-14T20:07:58.302", "createdAt" : "2026-06-14T20:07:58.302", "lastUpdated" : "2026-06-16T00:34:50.028", "ingestTimestamp" : "2026-06-14T20:07:58.302", "mongoId" : "6a2ca51974d8ee00a09b4ac2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 215000, "salaryAnnualMax" : 245000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Data warehousing", "ETL processes", "Data modeling", "Database administration", "Cloud computing", "Statistical analysis", "Machine learning algorithms", "Data visualization", "A/B testing", "Causal inference", "Data management", "Systems management", "Machine learning", "Business intelligence", "Data engineering", "Data analytics", "Quantitative analysis", "Statistical modeling", "Genomics", "Drug discovery", "Clinical trials", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "Tableau", "Power BI", "Looker" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Biotech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305936f292fd229cf45d40", "title" : "Director of Facility Support Services", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Facility Support Services in Rapid City, United States, adjusted for seniority and full-time employment." }, "location" : "Rapid City, SD", "locations" : [ "Rapid City, SD" ], "timestamp" : "2026-06-16T07:10:46.889", "fingerprint" : "6a8ef20c4897608b54abab35908b7a6c7145388db104abd5beb8c9bf973adf82", "source" : "jazzhr", "language" : "en", "externalId" : "TV0zNfbYXM", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rapid City", "state" : "South Dakota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.0806041,-103.2280230" } ], "locationText" : "Rapid City, South Dakota, United States", "experienceLevel" : "Director", "coreResponsibilities" : "Manage facility support services, Oversee daily operations, Ensure compliance with regulations, Develop and manage budgets, Supervise facility staff, Coordinate maintenance and repairs, Manage vendor contracts, Implement operational improvements, Maintain safety standards, Respond to facility emergencies", "teamCollaboration" : "Cross-functional teams; Stakeholder management; Vendor relations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Director of Facility Support Services. Manage facility support services. Oversee daily operations", "createdAt" : "2026-06-15T22:20:21.843", "lastUpdated" : "2026-06-16T07:10:46.889", "ingestTimestamp" : "2026-06-15T22:20:21.843", "mongoId" : "6a305936f292fd229cf45d40", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.9 }, { "id" : "6a1a5c7458b93c861e80ef50", "title" : "Director of Federal Grants Management", "company" : "Executive Office of Veterans Services", "industry" : "Government", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Director of Federal Grants Management in Boston, MA, adjusted for seniority and the government industry." }, "location" : "Massachusetts-Boston", "locations" : [ "Massachusetts-Boston", "Administrative Services", "Executive Office of Veterans Services, Full-time, Full-time" ], "timestamp" : "2026-06-15T13:47:16.852", "fingerprint" : "88162151c52fdda333730753790b0d0a186a95518db373eff01fcdf59477f424", "source" : "taleo", "language" : "en", "applyUrl" : "https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=1085798", "externalId" : "1085798", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "technicalSkills" : "SQL", "professionalSkills" : [ "Grant management", "Financial reporting", "Risk assessment", "Internal controls", "Compliance monitoring", "Program oversight" ], "hardSkillsList" : [ "Federal grant compliance", "Audit preparedness", "Performance measurement" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Federal grant compliance", "level" : "intermediate" }, { "name" : "Audit preparedness", "level" : "intermediate" }, { "name" : "Performance measurement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Federal grants, Grant compliance, Grant strategy", "majorSkillsList" : [ "Federal grants", "Grant compliance", "Grant strategy" ], "coreResponsibilities" : "Lead federal grants strategy, Identify federal grant opportunities, Pursue federal grant opportunities, Oversee federal grants lifecycle, Establish compliance frameworks, Implement federal regulations, Conduct compliance reviews, Conduct risk assessments, Serve as liaison on audits, Lead audit preparedness, Collaborate with program teams, Align funding with delivery, Provide technical assistance, Train staff on compliance, Track grant performance, Analyze grant performance, Coordinate financial transactions, Coordinate financial reporting, Monitor federal policy, Monitor funding trends, Represent EOVS in meetings", "teamCollaboration" : "Collaboration with Finance; Collaboration with MVH CFOs; Collaboration with MVMC Director; Collaboration with program staff; Collaboration with operations staff; Collaboration with Senior Staff; Collaboration with department heads; Collaboration with internal teams; Collaboration with external partners", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Uniform Guidance; 2 CFR Part 200; VA grant requirements; Veteran services; Housing grants; Homelessness grants; Behavioral health initiatives; Workforce development", "domainList" : [ "uniform-guidance", "2-cfr-part-200", "va-grant-requirements", "veteran-services", "housing-grants", "homelessness-grants", "behavioral-health-initiatives", "workforce-development" ], "domainSpecificKnowledge" : [ "Uniform Guidance", "2 CFR Part 200", "VA grant requirements", "Veteran services", "Housing grants", "Homelessness grants", "Behavioral health initiatives", "Workforce development" ], "toolProficiency" : [ "Bloomberg Terminal", "Reuters Eikon", "FactSet" ], "communicationSkills" : "Technical assistance; Training delivery", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Risk management", "qualificationsBasic" : "6 years experience, 2 years supervisory experience", "qualificationsPreferred" : "Expertise in federal grant regulations, Experience establishing compliance frameworks, Experience managing audits", "remoteFriendly" : false, "rawDescription" : "Who We Are: The Executive Office of Veterans Services (EOVS) serves as the primary advocate for veterans, active service members, and their families across the Commonwealth of Massachusetts. EOVS is committed to ensuring that veterans and their families have awareness of and access to the benefits, services, and support they have earned, and that they are treated with dignity, honor, and respect. Through its oversight of veterans’ programs, state-operated Veterans’ Homes, Memorial Cemeteries, outreach initiatives, and constituent services, EOVS works to improve the lives of those who have served and their loved ones. Please learn more about us here: Executive Office of Veterans Services Job Opening: The Executive Office of Veterans Services is seeking a candidate for the role of Director of Federal Grants Management to join their team! As a member of the Administration and Finance team, the Director of Federal Grants Management is responsible for leading the development, management, and oversight of federal funding opportunities across EOVS. This role is critical in maximizing federal revenue, ensuring compliance, and aligning grant strategy with EOVS priorities. The Director will advise leadership and work closely in collaboration with Finance departments within EOVS, including the Massachusetts Veterans Homes (MVH) CFOs and the Massachusetts Veteran Memorial Cemeteries (MVMC) Director, as well as program and operations staff across the secretariat. This role will play a critical part in expanding EOVS's ability to leverage federal resources, such as U.S. Department of Veterans Affair funding, housing and homelessness grants, behavioral health initiatives, workforce development programs, and other veteran-focused opportunities, while ensuring strong compliance and audit readiness across all grant-funded activities. The Director may collaborate with Senior Staff and department heads across EOVS to ensure alignment between federal funding strategy, program implementation, and compliance requirements. This includes partnering with program leadership during grant development and application processes, as well as supporting ongoing program oversight through compliance monitoring and internal audit activities. The incumbent may also be tasked to support broader internal control and compliance strategies and activities in coordination with the Assistant Secretary for Administration and Finance, the Director of Operations, and others. The Director will report to the Assistant Secretary for Administration and Finance. Duties & Responsibilities Include: Develop and lead a comprehensive federal grants strategy to maximize funding opportunities that support veterans, service members, and their families Identify, evaluate, and pursue federal grant opportunities aligned with EOVS priorities (e.g., housing stability, mental health services, employment, benefits access), including supporting or executing the application process Oversee the full lifecycle of federal grants, including application, award, compliance, reporting, and closeout Establish and maintain robust compliance frameworks, internal controls, and grant governance practices specific to veteran-serving programs, in coordination with the Assistant Secretary for Administration and Finance Interpret and implement federal regulations (e.g., Uniform Guidance, 2 CFR Part 200, VA grant requirements) into actionable policies and procedures Conduct compliance reviews and risk assessments to ensure proper stewardship of federal funds and protection of veteran services Serve as primarily liaison on federal grant audits and lead audit preparedness efforts, including documentation, internal reviews, and coordination for Single Audits and program-specific audits Collaborate with internal program teams and external partners (e.g., U.S. Department of Veterans Affairs, municipalities, nonprofits) to align funding with service delivery Provide technical assistance and training to staff and partners on grant compliance, reporting, and performance measurement Track and analyze grant performance Coordinate on federal grant financial transactions and federal financial reporting with the Chief Financial Officers and Finance teams Monitor federal policy, legislation, and funding trends impacting veterans’ services to proactively position EOVS for new opportunities Represent EOVS in interagency, federal, and community meetings related to grants and funding Other duties as assigned Preferred Qualifications: Demonstrated expertise in federal grant regulations, including Uniform Guidance (2 CFR Part 200) Experience establishing compliance frameworks, internal controls, and risk management processes Direct experience preparing for and managing audits (e.g., Single Audits, federal or state audits) Strong leadership and collaboration skills, particularly across agencies or external partners Excellent analytical, organizational, and communication skills Experience working within state or federal government Experience with Single Audit processes and audit resolution Familiarity with enterprise grant management systems and compliance monitoring tools Experience developing audit readiness programs, internal monitoring protocols, or corrective action plans Experience with grant management systems and performance tracking tools Commonwealth Employee Benefits at a Glance: Health and Wellness Resources Financial Resources Work-Life Resources Career Development Resources For more details, please see Comprehensive Benefits section below! Pre-Offer Process: A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Administrator VII", "summaryDescription" : "Director of Federal Grants Management at Executive Office of Veterans Services. Skills: Federal grants, Grant compliance, Grant strategy. Lead federal grants strategy. Identify federal grant opportunities", "createdAt" : "2026-06-14T07:44:25.928", "lastUpdated" : "2026-06-15T13:47:16.852", "ingestTimestamp" : "2026-06-14T07:44:25.928", "mongoId" : "6a1a5c7458b93c861e80ef50", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Federal grant compliance", "Audit preparedness", "Performance measurement", "Leadership", "Federal grants", "Grant compliance", "Grant strategy", "Grant management", "Financial reporting", "Risk assessment", "Internal controls", "Compliance monitoring", "Program oversight", "Project management", "Uniform Guidance", "2 CFR Part 200", "VA grant requirements", "Veteran services", "Housing grants", "Homelessness grants", "Behavioral health initiatives", "Workforce development", "Bloomberg Terminal", "Reuters Eikon", "FactSet" ], "skillCount" : 25, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "support the definition refining management and baselining of requirements jobs", "metadata" : { "title" : "support the definition refining management and baselining of requirements" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 141884, "totalPages" : 2838, "hasNext" : true, "hasPrevious" : false } }

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