{ "count" : 92463, "data" : [ { "id" : "6a3055d5f292fd229cf22139", "title" : "Client Support Specialist", "company" : "Zelis", "salary" : { "min" : 19.0, "max" : 24.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T13:10:28.929", "fingerprint" : "f1fb3af2e1ad7ba14887cd2409880ba1b0d88a6a7bf12683921809e76748a93d", "source" : "workday", "language" : "en", "applyUrl" : "https://zelis.wd1.myworkdayjobs.com/ZelisCareers/job/US-MA-Boston/Client-Support-Specialist_JR111106", "externalId" : "JR111106", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Manage customer relationships, Ensure customer retention, Drive customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Zelis, we Get Stuff Done. So, let’s get to it! **A Little About Us** Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. **A Little About You** You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. **Position Overview** The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for troubleshooting issues, resolving client inquiries, researching account and system-related concerns, and ensuring a positive customer experience. The ideal candidate is a strong communicator with excellent problem-solving skills who can effectively manage multiple priorities in a fast-paced environment. Success in this role requires a customer-focused mindset, attention to detail, and the ability to collaborate with cross-functional teams to provide timely and accurate solutions. What You'll Do: * Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes. * Troubleshoot client issues and identify appropriate solutions using internal tools and resources. * Investigate and resolve client concerns while delivering a positive support experience. * Research account, data, and system-related issues to determine root causes and next steps. * Collaborate with internal teams to resolve complex client inquiries and service requests. * Clearly communicate issue status, resolutions, and follow-up actions to clients and stakeholders. * Document client interactions, troubleshooting steps, and resolutions within support systems. * Identify recurring client issues and provide feedback to improve processes, documentation, and overall service quality. * Maintain a strong understanding of company products, services, and support procedures. * Meet established performance goals related to quality, productivity, responsiveness, and client satisfaction. * Participate in training, team meetings, and continuous improvement initiatives. * Support teammates during high-volume periods and contribute to a collaborative team environment. What You'll Bring: * Associate degree and 1+ year of customer service or support experience, or High School Diploma/GED and 3+ years of relevant experience. * Experience providing customer support through chat, email, or other digital communication channels preferred. * Strong written and verbal communication skills. * Excellent problem-solving and critical-thinking abilities. * Ability to manage multiple priorities in a fast-paced environment. * Experience using CRM systems, ticketing platforms, or customer support tools preferred. * Strong attention to detail and organizational skills. * Customer-focused mindset with empathy, professionalism, and a commitment to service excellence. * Proficiency using AI tools with an understanding of how to create effective prompts and leverage technology to improve productivity and service outcomes. _**Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.**_ **Location and Workplace Flexibility** Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our [_locations_](https://careers.zelis.com/us/en/locations) to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies. While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule. **Base Salary Range** $19.00 - $24.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. **Equal Employment Opportunity** Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. **Accessibility Support** We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [_TalentAcquisition @zelis.com_](mailto:TalentAcquisition@zelis.com). __ **Disclaimer** _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time._", "summaryDescription" : "Client Support Specialist at Zelis. Manage customer relationships. Ensure customer retention", "postedDate" : "2026-06-16T03:45:52.789", "createdAt" : "2026-06-16T03:45:52.740", "lastUpdated" : "2026-06-16T13:10:28.929", "ingestTimestamp" : "2026-06-16T03:45:52.740", "mongoId" : "6a3055d5f292fd229cf22139", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://zelis.wd1.myworkdayjobs.com/ZelisCareers/job/US-MA-Boston/Client-Support-Specialist_JR111106", "salaryAnnualMin" : 39520, "salaryAnnualMax" : 49920, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3055e3f292fd229cf22b09", "title" : "Customer Support Lead", "company" : "Roger", "industry" : "Post-Sales", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco Office", "locations" : [ "San Francisco Office" ], "timestamp" : "2026-06-16T09:06:15.611", "fingerprint" : "eb0ef1a5735f91d8fe3da915fceee14ff01a68d830919f6feaa673c611271121", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/rogerhealthcare/bd14c847-3629-449d-a58b-20e90a97770c/application", "externalId" : "bd14c847-3629-449d-a58b-20e90a97770c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk", "professionalSkills" : [ "Process improvement", "Workflow optimization", "Data analysis" ], "hardSkillsList" : [ "SLA management", "Response time tracking", "Resolution time tracking" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Response time tracking", "level" : "intermediate" }, { "name" : "Resolution time tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support leadership, Process optimization, Self-serve infrastructure", "majorSkillsList" : [ "Customer support leadership", "Process optimization", "Self-serve infrastructure" ], "coreResponsibilities" : "Lead and grow the team, Manage customer support representatives, Own hiring, training, and onboarding, Own SLAs, Keep response times best-in-class, Keep resolution times best-in-class, Ensure team operates efficiently, Design support processes, Improve support workflows, Improve support tooling, Create automations, Analyze support query reduction opportunities, Surface trends to product team, Surface trends to customer success team, Develop self-serve layer, Develop help center, Develop documentation, Develop in-product guidance, Text customers daily, Call customers daily, Lead by example", "teamCollaboration" : "Product team; Customer success teams", "domainKnowledge" : "Home health; B2B SaaS", "domainList" : [ "home-health", "b2b-saas" ], "domainSpecificKnowledge" : [ "Home health", "B2B SaaS" ], "toolProficiency" : [ "Zendesk" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Help center development; Documentation development", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Keep service exceptionally fast; Reduce support volume; Improve the product; Build self-serve infrastructure", "qualificationsBasic" : "5+ years customer support or CX, 1-2 years leading a team, Experience at fast-growing startup", "qualificationsPreferred" : "Familiarity with healthcare, Experience building self-serve support infrastructure", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT ROGER Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started. In an industry full of legacy players and clunky software, we win on service. Clinicians love us because when they need help, we are fast, sharp, and human. That reputation is one of our biggest competitive advantages, and this role exists to protect and scale it. WHY THIS ROLE EXISTS This isn't a \"manage the queue\" position. You'll be equal parts people leader, operator, and analyst: leading the team day to day while constantly asking where the biggest opportunities are to reduce support volume, improve the product, and build self-serve infrastructure that lets clinicians solve problems on their own. This is a high-ownership role with real impact. As Roger scales, you'll have the opportunity to grow the team and grow into a broader customer experience leadership role. WHAT YOU'LL DO - Lead and grow the team. Manage, coach, and develop a team of customer support representatives. Own hiring, training, and onboarding as the team scales. - Keep service exceptionally fast. Own SLAs and keep response and resolution times best-in-class. Ensure the team operates as efficiently as possible without sacrificing quality. - Build the support engine. Design and continuously improve processes, workflows, and tooling in Zendesk. Create automations that remove repetitive work and speed up resolution. - Turn support into insight. Constantly analyze where the biggest opportunities are to reduce support queries, surfacing trends to the product and customer success teams to drive fixes at the root. - Build self-serve infrastructure. Develop a robust self-serve layer (help center, documentation, in-product guidance) so clinicians can solve more on their own. - Stay close to clinicians. Be comfortable texting and calling customers daily. Lead by example on what great, human support looks like. WHAT WE'RE LOOKING FOR - 5+ years in customer support or customer experience at a B2B SaaS company, with at least 1-2 years leading a team. - Experience at a fast-growing startup, ideally seed to Series B. - Highly analytical. You set up processes, track everything, and let the numbers guide where you focus. - Deep familiarity with Zendesk and a genuine excitement for building automations. - Exceptional written and verbal communication. You're comfortable on the phone, over text, and in writing every day. - A bias toward getting ahead of problems rather than just clearing the queue. - High ownership mentality and comfort operating in ambiguity. NICE TO HAVE - Familiarity with healthcare or home health. - Experience building self-serve support infrastructure from the ground up. Why Join Us? \uD83C\uDFE5 Platinum health, dental, and vision insurance \uD83C\uDFD6️ Flexible PTO \uD83D\uDE80 Unmatched career growth opportunity in customer experience \uD83D\uDC69‍⚕️ Make a tangible difference in the lives of clinicians and patients \uD83E\uDDE0 Work on a mission that matters, backed by AI innovation and top-tier investors Make a Real Difference - Hear from our Users: “If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!” - G.M. from San Francisco, Registered Nurse “Roger AI saves me hours per day. I can easily focus on my patients now too.” - J.L. from Tucson, Registered Nurse “Being a single mom is tough, but with Roger I can take the time to go to my daughter’s soccer game and also pursue further education.” - T.M. from Dallas, Licensed Vocational Nurse", "summaryDescription" : "Customer Support Lead at Roger. Skills: Customer support leadership, Process optimization, Self-serve infrastructure. Lead and grow the team. Manage customer support representatives", "createdAt" : "2026-06-16T00:31:52.351", "lastUpdated" : "2026-06-16T09:06:15.611", "ingestTimestamp" : "2026-06-16T00:31:52.351", "mongoId" : "6a3055e3f292fd229cf22b09", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "SLA management", "Response time tracking", "Resolution time tracking", "Leadership", "Customer support leadership", "Process optimization", "Self-serve infrastructure", "Process improvement", "Workflow optimization", "Data analysis", "Home health", "B2B SaaS", "Zendesk" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30605df292fd229cf8b712", "title" : "Client Technical Support Representative", "company" : "Interactive Brokers", "industry" : "FinTech", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "HKD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Client Technical Support Representative in FinTech in Hong Kong, based on 2024-2025 market data." }, "location" : "Hong Kong", "locations" : [ "Hong Kong" ], "timestamp" : "2026-06-16T08:11:04.867", "fingerprint" : "45cdac0da9e37568a18a97239196ddebdb7e3d8038947f1b39c2a86056504cb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/ibkr/jobs/8591772002", "externalId" : "8591772002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "Windows, Mac", "professionalSkills" : [ "Problem-solving", "Troubleshooting" ], "majorSkills" : "Technical support, Client support", "majorSkillsList" : [ "Technical support", "Client support" ], "coreResponsibilities" : "Provide support to clients, Provide technical support, Provide functional support, Support Interactive Brokers' platforms, Support desktop platforms, Support mobile platforms, Troubleshoot offerings, Support web-based offerings, Manage problems, Escalate client-reported issues", "teamCollaboration" : "Liaison between internal teams; Liaison between customers", "domainKnowledge" : "Trading offerings; Financial products", "domainList" : [ "trading-offerings", "financial-products" ], "domainSpecificKnowledge" : [ "Trading offerings", "Financial products" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Analytical; Methodical; Problem-solving; Troubleshooting technical issues; Troubleshooting software issues", "outcomesObjectives" : "Prompt resolution; Effective resolution", "qualificationsBasic" : "Bachelor's degree, Experience with Windows/Mac software, Connectivity support experience, Fluency in Cantonese, Fluency in English", "qualificationsPreferred" : "Technical field degree advantageous, Mandarin knowledge a plus, Financial products experience a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Job Description Interactive Brokers Hong Kong Limited (\"IBHK\") is looking for a Client Technical Support Representative who will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands. Responsibilities Providing support to clients through phone, chats, and tickets Technical and functional support for the Interactive Brokers' platforms on desktop and mobile Troubleshooting and support for Interactive Brokers' web-based offerings Problem management with a focus on wide-scale technical issues Requirements Bachelor's degree (degree earned in a technical field would be advantageous) Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered) Excellent verbal and written communication skills Experience with financial products and services is a plus Fluency in Cantonese and English (knowing Mandarin is a plus) Company Benefits & Perks Competitive Salary, annual performance-based bonus and stock grant Excellent health and welfare benefits including medical, dental, specialist and in-patient Competitive package of Annual Leave Daily lunch ordered in house with fully stocked kitchen Great work life balance Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with growing local presence Hybrid work arrangement role permitting", "summaryDescription" : "Client Technical Support Representative at Interactive Brokers. Skills: Technical support, Client support. Provide support to clients. Provide technical support", "postedDate" : "2026-06-15T23:24:52.192", "createdAt" : "2026-06-15T23:24:52.192", "lastUpdated" : "2026-06-16T08:11:04.867", "ingestTimestamp" : "2026-06-15T23:24:52.192", "mongoId" : "6a30605df292fd229cf8b712", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Technical support", "Client support", "Problem-solving", "Troubleshooting", "Trading offerings", "Financial products" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30760ff292fd229c01600f", "title" : "Sales Support Rep", "company" : "ePlus Technology, inc.", "industry" : "Technology", "salary" : { "min" : 19.0, "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-16T14:03:51.985", "fingerprint" : "d3d0111ae8dff3b76d7ffdd16dcfeb15ea9caafab92040a28f846ed2215a1cb5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/eplusinc/jobs/4281215009", "externalId" : "4281215009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "technicalSkills" : "Microsoft Office Suite", "professionalSkills" : [ "Sales support", "Client relations", "Order processing", "Data entry" ], "hardSkillsList" : [ "Order entry", "Data management" ], "hardSkills" : [ { "name" : "Order entry", "level" : "intermediate" }, { "name" : "Data management", "level" : "intermediate" } ], "majorSkills" : "Sales support, Client relations", "majorSkillsList" : [ "Sales support", "Client relations" ], "coreResponsibilities" : "Provide sales support to the sales team, Process customer orders accurately, Maintain customer records, Respond to customer inquiries, Assist with sales presentations, Generate sales reports, Collaborate with internal departments", "teamCollaboration" : "Sales team; Internal departments", "toolProficiency" : [ "CRM software" ], "communicationSkills" : "Customer inquiries", "qualificationsBasic" : "1+ years of experience in a sales support role, Proficiency in Microsoft Office Suite", "qualificationsPreferred" : "Experience with CRM software, Familiarity with sales processes", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Overview As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team. Your Impact The essential functions of this position include: Accurately place orders into the system from customer-issued PO’s Follow-up on orders to ensure their successful delivery within customer expectations. Lead open order management, insuring that open orders are delivered to the customer expediently and accurately Confirm that all invoicing activity is taking place in a timely and accurate manner Take a proactive role with problem resolution at the customer and supplier levels Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus Assist customers with Returns issues, order inquiries, and any other requests for information Develop successful relationships with sales, vendors, and internal departments Assist with quoting Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies Use proper decorum in all communications with customers both internal and external Projects and additional responsibilities as needed or assigned Qualifications Bachelor’s degree preferred 1+ years of sales or customer service experience Knowledge of computers/networking and the IT industry as a whole Excellent communication/phone skills is a must Ability to prioritize and multi task is a must Must be a team player with a positive attitude Knowledge of Microsoft office suite of products is a must Position Specifics The initial base salary range for this position is expected to be between $19.23 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.", "summaryDescription" : "Sales Support Rep at ePlus Technology, inc.. Skills: Sales support, Client relations. Provide sales support to the sales team. Process customer orders accurately", "postedDate" : "2026-06-16T01:18:57.245", "createdAt" : "2026-06-16T01:18:57.245", "lastUpdated" : "2026-06-16T14:03:51.985", "ingestTimestamp" : "2026-06-16T01:18:57.245", "mongoId" : "6a30760ff292fd229c01600f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 39520, "salaryAnnualMax" : 49920, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Order entry", "Data management", "Sales support", "Client relations", "Order processing", "Data entry", "CRM software" ], "skillCount" : 7, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0f2aba58b93c861e016cbb", "title" : "RESL Support Lead, Client Sales and Support (12-month secondment)", "company" : "Cibc", "salary" : { "min" : 65.0, "max" : 65.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-05-21T19:45:17.996", "fingerprint" : "40e2d6072251a232fc47e9b8e77777807cadeb86baccda078ca8b23e7ba5e4d0", "source" : "workday", "language" : "en", "applyUrl" : "https://cibc.wd3.myworkdayjobs.com/search/job/Ontario-VIRTUAL/RESL-Support-Lead--Client-Sales-and-Support--12-month-secondment-_2610283", "externalId" : "2610283", "locationPoint" : "56.1304,-106.3468", "structuredLocations" : [ { "state" : "Ontario", "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Ontario, Canada", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Mortgage Advisor business management", "RESL application process", "RESL application process", "pipeline management", "sales pipeline progress", "data analysis" ], "hardSkillsList" : [ "comprehensive residential lending skills", "real estate lending policies and procedures", "AML adherence", "regulatory compliance adherence" ], "softSkillsList" : [ "goal oriented", "passionate about people", "influence", "relationships", "networks", "respect", "authenticity" ], "hardSkills" : [ { "name" : "comprehensive residential lending skills", "level" : "intermediate" }, { "name" : "real estate lending policies and procedures", "level" : "intermediate" }, { "name" : "AML adherence", "level" : "intermediate" }, { "name" : "regulatory compliance adherence", "level" : "intermediate" } ], "softSkills" : [ { "name" : "goal oriented" }, { "name" : "passionate about people" }, { "name" : "influence" }, { "name" : "relationships" }, { "name" : "networks" }, { "name" : "respect" }, { "name" : "authenticity" } ], "majorSkills" : "RESL Support Lead, Mobile Advisor, RESL application process, client experience, sales targets, key deliverables, residential lending skills, referral network, mortgage production, operational efficiency, policies and procedures, Mortgage Advisor business management, Relationship management, Communication, RESL expertise, Organization and process", "majorSkillsList" : [ "RESL Support Lead", "Mobile Advisor", "RESL application process", "client experience", "sales targets", "key deliverables", "residential lending skills", "referral network", "mortgage production", "operational efficiency", "policies and procedures", "Mortgage Advisor business management", "Relationship management", "Communication", "RESL expertise", "Organization and process" ], "coreResponsibilities" : "coordination and execution of the end to end RESL application process, working directly with clients, managing the client experience to achieve sales targets and key deliverables, assist the Mortgage Advisor to grow and cultivate a referral network that will generate a target >$65m+ in CIBC mortgage production annually, makes decision on their own work methods to organize and schedule work activities, monitor work progress across multiple parties, maximize operational efficiency, ensuring adherence to policies and procedures, respond to changing priorities and resolve obstacles, Support a dedicated Mortgage Advisor portfolio, work in a fast-paced environment to effectively execute priorities of varying complexity, Identify and implement opportunities to improve the efficiency of the end-to-end RESL application process, Act as a single point of contact and maintain professional relationships with multiple partners and clients through excellent interpersonal skills, Advocate on behalf of the Mortgage Advisor and our clients with all internal and external partners, support direct client engagement, Speak with clients, contact and prepare clients for first Mortgage Advisor appointment, collect required information and documentation, prepare all E-signing documents, address questions and follow up directly with clients, Apply in-depth knowledge of real estate lending policies and procedures, including all RESL tools to all applications to ensure lender due diligence and AML adherence, Operate in lock-step pace of the Mortgage Advisor, providing end-to-end support, proactively identify gaps and/or mismatches between ECIF, mMortgage, Client, ensure regulatory compliance adherence, schedule and co-ordinate work activities across multiple parties and partners, monitor progress and ensure accuracy of tasks completed by Mortgage Advisor Assistants, opening and closing solutions, Lead end-to-end pipeline management and track sales pipeline progress and conduct analysis of data against milestones and business performance plans", "teamCollaboration" : "working directly with clients; maintain professional relationships with multiple partners and clients; Advocate on behalf of the Mortgage Advisor and our clients with all internal and external partners; schedule and co-ordinate work activities across multiple parties and partners", "projectManagementSkills" : [ "monitor work progress across multiple parties", "maximize operational efficiency", "schedule and co-ordinate work activities across multiple parties and partners", "monitor progress" ], "domainKnowledge" : "residential lending; real estate lending policies and procedures; AML adherence; regulatory compliance", "domainList" : [ "residential-lending", "real-estate-lending-policies-and-procedures", "aml-adherence", "regulatory-compliance" ], "domainSpecificKnowledge" : [ "residential lending", "real estate lending policies and procedures", "AML adherence", "regulatory compliance" ], "toolProficiency" : [ "RESL tools", "ECIF", "mMortgage" ], "communicationSkills" : "excellent interpersonal skills; communication skills, both written and verbal", "problemSolvingSkills" : "resolve obstacles; proactively identify gaps and/or mismatches", "specialRequirements" : "legally eligible to work at the location(s) specified, valid work or study permit, attribute-based assessment, skills test (such as simulation, coding, French proficiency)", "outcomesObjectives" : "achieve sales targets and key deliverables; grow and cultivate a referral network that will generate a target >$65m+ in CIBC mortgage production annually; maximize operational efficiency; ensure adherence to policies and procedures; ensure lender due diligence and AML adherence; ensure regulatory compliance adherence; track sales pipeline progress; conduct analysis of data against milestones and business performance plans", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit [CIBC.com](https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** The RESL Support Lead is the single point of contact for the Mobile Advisor, responsible for coordination and execution of the end to end RESL application process, working directly with clients and managing the client experience to achieve sales targets and key deliverables. The roles applies comprehensive residential lending skills to assist the Mortgage Advisor to grow and cultivate a referral network that will generate a target >$65m+ in CIBC mortgage production annually. The roles makes decision on their own work methods to organize and schedule work activities, monitor work progress across multiple parties, maximize operational efficiency, ensuring adherence to policies and procedures, respond to changing priorities and resolve obstacles. _At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis_ **How You’ll Succeed** * **Mortgage Advisor business management** – Support a dedicated Mortgage Advisor portfolio, work in a fast-paced environment to effectively execute priorities of varying complexity. Identify and implement opportunities to improve the efficiency of the end-to-end RESL application process. * **Relationship management** – Act as a single point of contact and maintain professional relationships with multiple partners and clients through excellent interpersonal skills. Advocate on behalf of the Mortgage Advisor and our clients with all internal and external partners. * **Communication** – Strong communication skills, both written and verbal to support direct client engagement. Speak with clients, contact and prepare clients for first Mortgage Advisor appointment, collect required information and documentation, prepare all E-signing documents, address questions and follow up directly with clients. * **RESL expertise** – Apply in-depth knowledge of real estate lending policies and procedures, including all RESL tools to all applications to ensure lender due diligence and AML adherence. * **Organization and process** – Operate in lock-step pace of the Mortgage Advisor, providing end-to-end support, proactively identify gaps and/or mismatches between ECIF, mMortgage, Client, ensure regulatory compliance adherence, schedule and co-ordinate work activities across multiple parties and partners, monitor progress and ensure accuracy of tasks completed by Mortgage Advisor Assistants, opening and closing solutions. Lead end-to-end pipeline management and track sales pipeline progress and conduct analysis of data against milestones and business performance plans. **Who You Are** * **You put our clients first**. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. * **You’re goal oriented**. You’re motivated by accomplishing your goals and delivering your best to make a difference. * **You 're passionate about people**. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. * **Your influence makes a difference**. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. * **Values matter to you**. You bring your real self to work and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. * We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. * Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions **What you need to know** * CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [Mailbox.careers-carrieres@cibc.com](mailto:Mailbox.careers-carrieres@cibc.com) * CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. * You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit * We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). * We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Expected End Date** 2027-06-01 **Job Location** Ontario VIRTUAL **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Active Listening, Client Service, Customer Experience (CX), File Maintenance, Interpersonal Communication", "summaryDescription" : "RESL Support Lead, Client Sales and Support (12-month secondment) at Cibc. Skills: RESL Support Lead, Mobile Advisor, RESL application process, client experience, sales targets, key deliverables, residential lending skills, referral network, mortgage production, operational efficiency, policies and procedures, Mortgage Advisor business management, Relationship management, Communication, RESL expertise, Organization and process. coordination and execution of the end to end RESL application proces", "postedDate" : "2026-05-20T19:41:07.996", "createdAt" : "2026-05-21T19:41:07.952", "lastUpdated" : "2026-05-21T19:45:17.996", "ingestTimestamp" : "2026-05-21T19:41:07.952", "mongoId" : "6a0f2aba58b93c861e016cbb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://cibc.wd3.myworkdayjobs.com/search/job/Ontario-VIRTUAL/RESL-Support-Lead--Client-Sales-and-Support--12-month-secondment-_2610283", "salaryAnnualMin" : 135200, "salaryAnnualMax" : 135200, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "comprehensive residential lending skills", "real estate lending policies and procedures", "AML adherence", "regulatory compliance adherence", "goal oriented", "passionate about people", "influence", "relationships", "networks", "respect", "authenticity", "RESL Support Lead", "Mobile Advisor", "RESL application process", "client experience", "sales targets", "key deliverables", "residential lending skills", "referral network", "mortgage production", "operational efficiency", "policies and procedures", "Mortgage Advisor business management", "Relationship management", "Communication", "RESL expertise", "Organization and process", "pipeline management", "sales pipeline progress", "data analysis", "monitor work progress across multiple parties", "maximize operational efficiency", "schedule and co-ordinate work activities across multiple parties and partners", "monitor progress", "residential lending", "regulatory compliance", "RESL tools", "ECIF", "mMortgage" ], "skillCount" : 39, "jobCategory" : "sales", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a306006f292fd229cf846a8", "title" : "Sales Support Specialist", "company" : "Access Systems", "industry" : "Technology", "salary" : { "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waukee, Iowa, United States", "locations" : [ "Waukee", "Iowa", "United States" ], "timestamp" : "2026-06-16T07:27:13.582", "fingerprint" : "6be08401f21f9f342992c9009dd6b3ad8b547ff81c011588269d19071602b9ca", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/accesssystemsadminsales/jobs/5164643007", "externalId" : "5164643007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waukee", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.6118485,-93.8845129" } ], "locationText" : "Waukee, Iowa, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "coreResponsibilities" : "Support sales team with quotes, Support sales team with order processing, Support sales team with opportunity tracking, Communicate with customers for follow-up, Communicate with customers for routine requests, Assist Account Managers with proposals, Assist Account Managers with scheduling, Assist Account Managers with sales-related tasks, Maintain accurate customer records, Maintain accurate activity notes", "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Continuous Training Opportunities; Career Advancement", "qualificationsBasic" : "1 year of experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday-Friday, 8am-5pm Access Systems, a dynamic and fast-growing company, is hiring a Sales Support Specialist to support our IT sales team and help keep deals and customer communication moving. Compensation up to $24/hour based on experience. What You’ll Be Doing: Support the sales team with quotes, order processing, and opportunity tracking. Communicate with customers by phone and email for follow-up and routine requests. Assist Account Managers with proposals, scheduling, and sales-related tasks. Maintain accurate customer records and activity notes in our systems. What We’re Looking For: At least 1 year of experience in customer service, administration, or office support. Strong verbal and written communication skills. Organized, detail-oriented, and able to manage multiple priorities. Ability to think on your feet. Interest in working in a sales-driven environment. Join Our Team and Enjoy: Full Benefits Package, including Medical, Dental, and Vision Insurance. Matching 401(k) Retirement Savings Plan. Continuous Training Opportunities and Career Advancement. Company Events, Team Events, Holiday Banquets, and Incentive Trips. Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more. At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.", "summaryDescription" : "Sales Support Specialist at Access Systems. Support sales team with quotes. Support sales team with order processing", "postedDate" : "2026-06-15T23:22:22.312", "createdAt" : "2026-06-15T23:22:22.312", "lastUpdated" : "2026-06-16T07:27:13.582", "ingestTimestamp" : "2026-06-15T23:22:22.312", "mongoId" : "6a306006f292fd229cf846a8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 49920, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3071f3f292fd229cffb65a", "title" : "Product Support Analyst (L2) – Client Support | UAT | Jira", "company" : "EVERSANA", "industry" : "Pharmaceuticals", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Product Support Analyst (L2) in Pune, India, adjusted for the healthcare industry and company size." }, "location" : "Pune, MH, IN", "locations" : [ "Pune", "MH", "IN" ], "timestamp" : "2026-06-16T12:34:55.882", "fingerprint" : "c6c7365c645f5798dfe502fb22397680fc74bf7f0daf4a34c5a5d7ad835bc942", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/EVERSANA1/744000132220930-product-support-analyst-l2-client-support-uat-jira", "externalId" : "744000132220930", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, Maharashtra, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Customer relationship management", "Client support", "Technical support", "Problem-solving" ], "hardSkillsList" : [ "User Acceptance Testing", "Troubleshooting", "Issue resolution" ], "hardSkills" : [ { "name" : "User Acceptance Testing", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" } ], "majorSkills" : "Customer Support, SaaS Products, Jira", "majorSkillsList" : [ "Customer Support", "SaaS Products", "Jira" ], "coreResponsibilities" : "Provide Tier 2 technical support, Troubleshoot and resolve customer issues, Manage and prioritize incoming support tickets, Document technical issues and resolutions, Collaborate with engineering and product teams, Assist with User Acceptance Testing (UAT), Identify trends and recurring issues, Contribute to knowledge base articles", "teamCollaboration" : "Engineering teams; Product teams", "domainKnowledge" : "SaaS products", "domainList" : [ "saas-products" ], "domainSpecificKnowledge" : [ "SaaS products" ], "toolProficiency" : [ "Jira", "CRM systems", "Ticketing systems" ], "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Troubleshooting; Issue resolution", "qualificationsBasic" : "5+ years of experience in customer support, Experience with SaaS products, Experience with ticketing systems, Experience with CRM systems, Experience with UAT, Experience with Jira", "qualificationsPreferred" : "Bachelor's degree", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. The purpose of the role “Product Support Analyst” is to provide functional support to global customers for the application through different channels. ESSENTIAL DUTIES AND RESPONSIBILITIES: * This role is focused on managing the level 2 support of the Product. * He/ She would be required to do first level of analysis after the issue/change is reported by client and after that need to take this ahead with internal cross-functional team. * He/ She would perform testing after bug fixes/changes on UAT/Pre-Prod environment before the Production deployment or before getting sign-off confirmation with the client. * Continuous follow ups with cross functional team to get the tasks/bug fixes done prior to predefined SLAs. * The role requires the Analyst to be a good communicator and coordinator and should be able to liaise between teams to get the work completed. * The role would require direct interaction with the client over calls, emails and chats. * Should be SLA driven and ensure the expected levels are always met. * Handle ad hoc requests logged from clients and get it completed before the predefined SLA timelines. * He/ She will be responsible to perform the data load via ETL procedures. * He/ She should do sanity checks to be done on production. * He/ She will be responsible to develop or improve business process. * Responsible to maintain the quality of deliverables. ## Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: * 5+ years of experience * Have been in Client facing roles US/EU clients, handled chat support (optional) * Strong analytical skills, Conceptual thinking, Quick Learner & Effective time management * Should have worked on UAT/Pre-Prod/Prod environment/smoke testing experience. * Excellent verbal & written communication skills. * Should have basic knowledge about Software Development Lifecycle Process. * Must have directly faced international clients from different geographies. * Technical Skills: Proficient Knowledge of MS Excel (VlookUp preferred) & Data Analysis (Data Interpretation and Validation), * Experience with using any ticketing tool such as JIRA / ServiceNow, etc. * Flexible in working in European/US working hours. * Should be a fast learner and detail oriented. * Result oriented and should drive closures and resolutions through follow-ups. * Candidate must be Proactive. * Candidates should strive to generate Customer Satisfaction scores via surveys PREFERRED QUALIFICATIONS: * (BE / BTech/ ME/ MTech/ BCA/ MCA/ BCS/ MCS) with relevant experience. ## Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on [LinkedIn](https://www.linkedin.com/company/eversana/) | [Twitter](https://twitter.com/EVERSANAcompany)", "summaryDescription" : "Product Support Analyst (L2) – Client Support | UAT | Jira at EVERSANA. Skills: Customer Support, SaaS Products, Jira. Provide Tier 2 technical support. Troubleshoot and resolve customer issues", "postedDate" : "2026-06-15T14:39:08.000", "createdAt" : "2026-06-16T01:34:18.214", "lastUpdated" : "2026-06-16T12:34:55.882", "ingestTimestamp" : "2026-06-16T01:34:18.214", "mongoId" : "6a3071f3f292fd229cffb65a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "User Acceptance Testing", "Troubleshooting", "Issue resolution", "Customer Support", "SaaS Products", "Jira", "Customer relationship management", "Client support", "Technical support", "Problem-solving", "SaaS products", "CRM systems", "Ticketing systems" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30623cf292fd229cf99657", "title" : "Product Support Analyst (L2) – Client Support | UAT | Jira", "company" : "EVERSANA", "industry" : "Pharmaceuticals", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Product Support Analyst (L2) in Pune, India, adjusted for the healthcare industry and company size." }, "location" : "Pune, MH, IN", "locations" : [ "Pune", "MH", "IN" ], "timestamp" : "2026-06-16T09:07:32.456", "fingerprint" : "6bb958b7fa337b088a0fb4cd716319fe6f27885911ee22f88b49b897c95577ce", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/EVERSANA1/744000132220930-product-support-analyst-l2-client-support-uat-jira", "externalId" : "744000132220930", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, Maharashtra, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Manage customer escalations, Troubleshoot technical issues, Provide timely resolutions, Document customer interactions, Identify product improvements, Collaborate with engineering teams, Maintain customer satisfaction, Ensure customer retention", "teamCollaboration" : "Engineering teams", "toolProficiency" : [ "Jira" ], "documentationSkills" : "Document customer interactions", "problemSolvingSkills" : "Troubleshoot technical issues; Root cause analysis", "outcomesObjectives" : "Ensure customer retention; Maintain customer satisfaction", "remoteFriendly" : false, "workSiteFlexibility" : "Remote", "rawDescription" : "At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. The purpose of the role “Product Support Analyst” is to provide functional support to global customers for the application through different channels. ESSENTIAL DUTIES AND RESPONSIBILITIES: * This role is focused on managing the level 2 support of the Product. * He/ She would be required to do first level of analysis after the issue/change is reported by client and after that need to take this ahead with internal cross-functional team. * He/ She would perform testing after bug fixes/changes on UAT/Pre-Prod environment before the Production deployment or before getting sign-off confirmation with the client. * Continuous follow ups with cross functional team to get the tasks/bug fixes done prior to predefined SLAs. * The role requires the Analyst to be a good communicator and coordinator and should be able to liaise between teams to get the work completed. * The role would require direct interaction with the client over calls, emails and chats. * Should be SLA driven and ensure the expected levels are always met. * Handle ad hoc requests logged from clients and get it completed before the predefined SLA timelines. * He/ She will be responsible to perform the data load via ETL procedures. * He/ She should do sanity checks to be done on production. * He/ She will be responsible to develop or improve business process. * Responsible to maintain the quality of deliverables. ## Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: * 5+ years of experience * Have been in Client facing roles US/EU clients, handled chat support (optional) * Strong analytical skills, Conceptual thinking, Quick Learner & Effective time management * Should have worked on UAT/Pre-Prod/Prod environment/smoke testing experience. * Excellent verbal & written communication skills. * Should have basic knowledge about Software Development Lifecycle Process. * Must have directly faced international clients from different geographies. * Technical Skills: Proficient Knowledge of MS Excel (VlookUp preferred) & Data Analysis (Data Interpretation and Validation), * Experience with using any ticketing tool such as JIRA / ServiceNow, etc. * Flexible in working in European/US working hours. * Should be a fast learner and detail oriented. * Result oriented and should drive closures and resolutions through follow-ups. * Candidate must be Proactive. * Candidates should strive to generate Customer Satisfaction scores via surveys PREFERRED QUALIFICATIONS: * (BE / BTech/ ME/ MTech/ BCA/ MCA/ BCS/ MCS) with relevant experience. ## Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on [LinkedIn](https://www.linkedin.com/company/eversana/) | [Twitter](https://twitter.com/EVERSANAcompany)", "summaryDescription" : "Product Support Analyst (L2) – Client Support | UAT | Jira at EVERSANA. Manage customer escalations. Troubleshoot technical issues", "postedDate" : "2026-06-15T14:39:08.000", "createdAt" : "2026-06-15T23:49:59.006", "lastUpdated" : "2026-06-16T09:07:32.456", "ingestTimestamp" : "2026-06-15T23:49:59.006", "mongoId" : "6a30623cf292fd229cf99657", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Jira" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c903974d8ee00a097fa3f", "title" : "People Ops and Automation Lead (12 Month FTC)", "company" : "TrueLayer", "industry" : "FinTech", "salary" : { "min" : 75000.0, "max" : 100000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead People Ops and Automation role in London, UK, adjusted for the FinTech industry and contract employment type." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-15T09:29:41.336", "fingerprint" : "16c9593a18148534654afc51c18e83c710c18b25a133af9303ff903e9473539d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/truelayer/jobs/4830684101", "externalId" : "4830684101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "CONTRACT", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Talent management", "Employee relations", "HR processes", "Organizational development", "Vendor management", "Process optimisation", "Data integrity", "Reporting", "Insights", "Team leadership" ], "hardSkillsList" : [ "Data handling" ], "hardSkills" : [ { "name" : "Data handling", "level" : "intermediate" } ], "majorSkills" : "People Operations, Automation, HRIS, Process improvement", "majorSkillsList" : [ "People Operations", "Automation", "HRIS", "Process improvement" ], "coreResponsibilities" : "Lead People Operations team, Build slick, efficient function, Integrate systems, Automate processes, Continuously improve operational frameworks, Scale operational frameworks, Ensure flawless delivery, Own and optimise HRIS platform, Ensure data integrity, Ensure reliability, Ensure seamless user experience, Drive adoption of AI tools, Drive adoption of automation tools, Reduce manual effort, Increase operational efficiency, Lead vendor management, Document People processes, Maintain People systems, Create clear guides, Create accessible frameworks, Identify inefficiencies, Design simplified workflows, Design standardised workflows, Design scalable workflows, Champion continuous improvement, Build processes for scale, Respond to business context, Instil rigorous governance, Instil data quality, Design manual interventions out of processes, Eliminate risks, Collaborate with Finance, Collaborate with Compliance, Ensure operational robustness, Ensure alignment, Ensure data accuracy, Instil data input culture, Build dashboards, Deliver reporting, Provide actionable insights, Enable evidence-based decisions, Build integrated reporting, Lead People Operations Partner", "teamCollaboration" : "Cross-functional teams; People Partnering team; Finance; Compliance", "domainKnowledge" : "Pay by Bank network; Financial data; Identity data; E-commerce payments; iGaming payments; Financial services payments; Fintech", "domainList" : [ "pay-by-bank-network", "financial-data", "identity-data", "e-commerce-payments", "igaming-payments", "financial-services-payments", "fintech" ], "domainSpecificKnowledge" : [ "Pay by Bank network", "Financial data", "Identity data", "E-commerce payments", "iGaming payments", "Financial services payments", "Fintech" ], "toolProficiency" : [ "HiBob", "G-suite" ], "documentationSkills" : "Document People processes; Maintain People systems; Create guides; Create frameworks", "problemSolvingSkills" : "Process optimisation; Identify inefficiencies; Design simplified workflows; Design standardised workflows; Design scalable workflows; Continuous improvement; Eliminate risks; Data-driven decisions", "outcomesObjectives" : "Optimise People processes and systems; Deliver best employee experience; Ensure data integrity; Reduce manual effort; Increase operational efficiency; Ensure operational robustness; Ensure alignment; Ensure data accuracy; Provide actionable insights", "qualificationsBasic" : "People Operations Lead experience, HRIS platforms experience, HiBob experience essential, Managing workflows experience, Large tooling suite experience, Automation experience essential, Taking manual processes and improving through automation, Speeding up delivery through technology, Creating sustainable process improvements, Analytical and process-minded, Excellent data handling skills, G-suite experience, BI/data visualisation experience", "qualificationsPreferred" : "Experience with People Ops systems", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who we are: TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning. We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you? Description TrueLayer's People team is responsible for attracting, engaging and developing some of the best talent. Following a period of growth, we now need to ensure our People processes and systems are optimised to deliver the best employee experience across our global teams. This is where you come in. We're looking for a People Operations Lead to own and evolve our People Operations function, taking responsibility for all employee lifecycle processes, systems ownership, automation and data integrity. You won't stop until everything runs like clockwork. The People Ops function needs to support our fast paced business with lightning processes, speedy automations and delivering the most value to our employees. If you're excited by building efficient, scalable systems in a fast-paced, high-growth environment, then read on. What we expect from you Employee Lifecycle & Operations Lead the People Operations team in building a slick, efficient function that integrates our systems and automates as many processes as possible. There are a lot of opportunities we see in this space. Continuously improve and scale operational frameworks that support growth and a consistent, high-quality employee experience. Balance operational rigour with practical execution, comfortable getting into the detail when needed to ensure flawless delivery. Systems & Technology Own and optimise our HRIS platform (HiBob), ensuring data integrity, reliability and a seamless user experience. Drive the adoption of AI and automation tools across the team to reduce manual effort and increase operational efficiency. Lead vendor management for employment-related services including background checks, employers of record, immigration lawyers and HR systems. Document and maintain People processes and systems, creating clear, accessible guides and frameworks. Process Optimisation & Automation Identify inefficiencies and design simplified, standardised, scalable workflows across the People function. Champion a culture of continuous improvement, building processes in readiness for further scale and responding to business context.. Instil a rigorous approach to governance and data quality across the People function, designing manual interventions out of our processes to eliminate risks . Collaborate closely with Finance and Compliance to ensure operational robustness and alignment. Data Integrity, Reporting & Insights Ensure data accuracy across all People systems and instil a culture of rigorous data input across the team. Dashboard Creation: build dashboards and deliver reporting that provides clear, actionable insights to enable evidence-based decisions across the business. Working in collaboration with the People Partnering team. Support the transition to a data-led People function, building integrated reporting that tells the story of what's happening to our people. Team Leadership Leading a People Operations Partner, bringing an attitude of continuous learning and improvement About you What we need from you: Previous experience working as a People Operations Lead, within a People/HR Operations team, you have ideas and insights you're ready to put into play. Strong background working with People Ops systems, HRIS platforms (HiBob is essential). Managing workflows, and a large tooling suite. Automation experience is essential. Experience taking manual processes and improving these through automation. Speeding up delivery through technology and creating sustainable process improvements for a fast paced team. Analytical and process-minded, always looking for ways to improve and optimise, with excellent data handling skills including `G-suite and BI/data visualisation tools is a plus. Super organised with a keen eye for detail, you hate mistakes in processes or data. Project pro, comfortable mapping processes, leading cross-functional work and keeping things on track. A passion for fixing problems and understanding the root causes to build more efficient workflows. An exceptional communicator who can make complex information simple, whether in writing, in conversation or through visuals. Calm under pressure, adaptable and resilient in fast-moving or ambiguous environments. Takes full ownership, embraces change and isn't afraid to experiment with new ideas. Experience working in G Suite and Notion. Deep experience documenting processes and policies, you know what good governance looks like, you can assess risk, and you know how to design for future scale. We would be especially excited if you have: Experience in a high-growth, fast-paced technology or fintech company. Extensive working knowledge of HiBob and have managed integrations and automations in this space. A keen interest in AI and automation tools as applied to People operations. Don’t meet all the requirements? Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you! Benefits What you can expect from us: (Some benefits will be prorated) Flexible hours and hybrid working. Split your time 50/50 between working from home and our welcoming offices in London and Milan , spending 2-3 days per week in the office. Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework \uD83E\uDDD8 24 days holiday as standard ✈️ with flexible bank holidays, so you can take those days whenever you like \uD83C\uDF0D 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) \uD83D\uDD4A️ Competitive pension contribution at 4% & 4% \uD83E\uDDD3 Private health insurance from the day you start \uD83E\uDDD1‍⚕️ Membership of mental wellbeing platform Spill \uD83E\uDDD8\uD83C\uDFFD‍♀️ Free lunch from Just Eat \uD83E\uDD59 3 days a week when you are in the office (if hybrid contract) At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e. g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know. We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.", "summaryDescription" : "People Ops and Automation Lead (12 Month FTC) at TrueLayer. Skills: People Operations, Automation, HRIS, Process improvement. Lead People Operations team. Build slick, efficient function", "postedDate" : "2026-06-14T08:44:31.197", "createdAt" : "2026-06-14T08:44:31.197", "lastUpdated" : "2026-06-15T09:29:41.336", "ingestTimestamp" : "2026-06-14T08:44:31.197", "mongoId" : "6a2c903974d8ee00a097fa3f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Data handling", "People Operations", "Automation", "HRIS", "Process improvement", "Talent management", "Employee relations", "HR processes", "Organizational development", "Vendor management", "Process optimisation", "Data integrity", "Reporting", "Insights", "Team leadership", "Pay by Bank network", "Financial data", "Identity data", "E-commerce payments", "iGaming payments", "Financial services payments", "Fintech", "HiBob", "G-suite" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2ca21f74d8ee00a09a76bf", "title" : "Client Support Technician", "company" : "Personified Tech", "industry" : "Technology", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry-level Client Support Technicians in New York, adjusted for the technology industry." }, "location" : "New York, NY", "locations" : [ "New York", "NY" ], "timestamp" : "2026-06-16T07:44:18.193", "fingerprint" : "8425ec24cd9ddecfc2ffc1f35b7a4337e125d8ad0dd20f64bc7a1520e24d9314", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://personified-tech.breezy.hr/p/8a63ab8982e7-client-support-technician", "externalId" : "8a63ab8982e7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "rawDescription" : "Who We Are We’re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work. We act as an extension of our c", "summaryDescription" : "Client Support Technician at Personified Tech", "createdAt" : "2026-06-14T20:27:57.497", "lastUpdated" : "2026-06-16T07:44:18.193", "ingestTimestamp" : "2026-06-14T20:27:57.497", "mongoId" : "6a2ca21f74d8ee00a09a76bf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7d1a74d8ee00a094f015", "title" : "Client Support Specialist", "company" : "eMoney Advisor", "industry" : "FinTech", "salary" : { "min" : 45000.0, "max" : 60000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T04:46:25.024", "fingerprint" : "4cb407fc18f487d00e74c45b29453d4ec2765127188a372d96cdd712e17acf07", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/emoneyadvisor/jobs/4222377009", "externalId" : "4222377009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "coreResponsibilities" : "Focus on customer relationships, Focus on retention, Focus on satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Maecenas porttitor congue massa. Fusce posuere, magna sed pulvinar ultricies, purus lectus malesuada libero, sit amet commodo magna eros quis urna. Nunc viverra imperdiet enim. Fusce est. Vivamus a tellus. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Proin pharetra nonummy pede. Mauris et orci. Aenean nec lorem. In porttitor. Donec laoreet nonummy augue. Suspendisse dui purus, scelerisque at, vulputate vitae, pretium mattis, nunc. Mauris eget neque at sem venenatis eleifend. Ut nonummy. The salary range for this position is ; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off. Bonus $45,000—$60,000 USD", "summaryDescription" : "Client Support Specialist at eMoney Advisor. Focus on customer relationships. Focus on retention", "postedDate" : "2026-06-14T19:12:36.192", "createdAt" : "2026-06-14T19:12:36.192", "lastUpdated" : "2026-06-16T04:46:25.024", "ingestTimestamp" : "2026-06-14T19:12:36.192", "mongoId" : "6a2c7d1a74d8ee00a094f015", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 60000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a17381158b93c861ed1e9b8", "title" : "Sales Support", "company" : "Fastenal Europe", "industry" : "Manufacturing", "salary" : { "min" : 18500.0, "max" : 24500.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level Sales Support role in the UK, adjusted for the retail industry and part-time employment." }, "location" : "Scarborough, GB", "locations" : [ "Scarborough", "GB" ], "timestamp" : "2026-06-16T03:23:08.987", "fingerprint" : "c2a505152018a9a5d27c5879218c8620fccb6c4b9fed9e74fcf7fb3ea2bd28e0", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://fastenal.breezy.hr/p/d92d01703eac01-sales-support", "externalId" : "d92d01703eac01", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Scarborough", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "54.2820009,-0.4011868" } ], "locationText" : "Scarborough, United Kingdom", "employmentType" : "PART_TIME", "coreResponsibilities" : "Deliver exceptional customer service", "workSiteFlexibility" : "Onsite", "rawDescription" : "An interesting position with lots of opportunities for progression, working with a well established customer with strong forecasts for growth. We are looking for approachable, all-rounded customer support/warehouse op candidates, who thrive under pressure and can deliver exceptional customer servic", "summaryDescription" : "Sales Support at Fastenal Europe. Deliver exceptional customer service", "createdAt" : "2026-06-14T20:28:35.412", "lastUpdated" : "2026-06-16T03:23:08.987", "ingestTimestamp" : "2026-06-14T20:28:35.412", "mongoId" : "6a17381158b93c861ed1e9b8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.85 }, { "id" : "6a17381158b93c861ed1e9b4", "title" : "Sales Support", "company" : "Fastenal Europe", "industry" : "Manufacturing", "salary" : { "min" : 23500.0, "max" : 29000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry level Sales Support roles in the United Kingdom, adjusted for Scarborough's city tier and the retail industry." }, "location" : "Scarborough, GB", "locations" : [ "Scarborough", "GB" ], "timestamp" : "2026-06-15T21:19:19.396", "fingerprint" : "c3521a978eaea6d348940869a351bcb30d3f79f3e10188c2667a02720d57f5ab", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://fastenal.breezy.hr/p/6be99e263fa701-sales-support", "externalId" : "6be99e263fa701", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Scarborough", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "54.2820009,-0.4011868" } ], "locationText" : "Scarborough, United Kingdom", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Deliver exceptional customer service, Support warehouse operations", "qualificationsBasic" : "Customer support experience, Warehouse operations experience", "qualificationsPreferred" : "Progression opportunities", "workSiteFlexibility" : "Onsite", "rawDescription" : "An interesting position with lots of opportunities for progression, working with a well established customer with strong forecasts for growth. We are looking for approachable, all-rounded customer support/warehouse op candidates, who thrive under pressure and can deliver exceptional customer servic", "summaryDescription" : "Sales Support at Fastenal Europe. Deliver exceptional customer service. Support warehouse operations", "createdAt" : "2026-06-14T19:35:53.789", "lastUpdated" : "2026-06-15T21:19:19.396", "ingestTimestamp" : "2026-06-14T19:35:53.789", "mongoId" : "6a17381158b93c861ed1e9b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.85 }, { "id" : "6a307fa3f292fd229c05b9f9", "title" : "Social Support Lead, Trust and Safety Compute", "industry" : "Technology", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Social Support role in Kirkland, United States, adjusted for the technology industry and seniority level." }, "location" : "[Kirkland, WA, USA, [Kirkland, WA, USA], Kirkland, null, WA, US]", "locations" : [ "[Kirkland, WA, USA, [Kirkland, WA, USA], Kirkland, null, WA, US]", "[Austin, TX, USA, [Austin, TX, USA], Austin, null, TX, US]" ], "timestamp" : "2026-06-16T10:54:53.816", "fingerprint" : "b1fdc64119db5dd0c64e6680889b9d37bff8746aee0cb9febc2f396ae71fb431", "source" : "google", "language" : "en", "externalId" : "91043595707916998", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kirkland", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6765382,-122.2070775" } ], "locationText" : "Kirkland, Washington, United States", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Social Support Lead, Trust and Safety Compute", "postedDate" : "2026-06-16T01:50:00.823", "createdAt" : "2026-06-16T01:50:00.823", "lastUpdated" : "2026-06-16T10:54:53.816", "ingestTimestamp" : "2026-06-16T01:50:00.823", "mongoId" : "6a307fa3f292fd229c05b9f9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.5555556, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6aa474d8ee00a090d0b5", "title" : "Client Support Engineering Manager", "company" : "Kaluza", "industry" : "Climate Tech", "salary" : { "min" : 150000.0, "max" : 180000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Melbourne, Victoria, Australia", "locations" : [ "Melbourne", "Victoria", "Australia" ], "timestamp" : "2026-06-16T05:01:41.979", "fingerprint" : "a20e164937044230fa061c60c21774c7eae82b7b75c60c7d7a73705d8f92cb6f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.kaluza.com/job?gh_jid=4891676101", "externalId" : "4891676101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "TypeScript, API tooling, DataBricks, Jira, AI", "professionalSkills" : [ "People management", "Team development", "Mentoring", "Coaching", "Incident resolution", "Service operations", "Engineering best practices", "System design", "Technical discovery", "Impact assessment", "Root cause analysis", "Process improvement", "Workload balance", "Agile practices" ], "hardSkillsList" : [ "Technical support", "Forensic problem-solving", "Automation development", "Platform reliability", "Service reliability", "Performance improvement" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Forensic problem-solving", "level" : "intermediate" }, { "name" : "Automation development", "level" : "intermediate" }, { "name" : "Platform reliability", "level" : "intermediate" }, { "name" : "Service reliability", "level" : "intermediate" }, { "name" : "Performance improvement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Client support, Technical leadership, Team leadership, Platform engineering", "majorSkillsList" : [ "Client support", "Technical leadership", "Team leadership", "Platform engineering" ], "coreResponsibilities" : "Own technical support, Lead impact assessments, Lead root cause analysis, Identify affected accounts, Identify affected processes, Drive fixes through incident process, Build tooling for support, Identify automation opportunities, Identify AI opportunities, Eliminate toil with automation, Reduce resolution time with automation, Improve client experience with automation, Take ideas from concept to production, Own end-to-end technical support, Drive technical excellence, Diagnose issues, Resolve issues, Prevent issues, Build high-performing support team, Manage professional development, Mentor engineers, Coach engineers, Provide targeted training, Coach on technical issues, Coach on incident resolution, Coach on service operations, Coach on engineering best practices, Create conditions for autonomy, Identify process improvements, Identify tooling improvements, Shape team ceremonies, Drive agile practices, Evolve team collaboration, Evolve team delivery, Coordinate daily focus, Balance workload, Manage tactical priorities, Serve as technical leader, Involve in diagnosing issues, Involve in architectural decisions, Involve in technical discovery, Use data sources to identify trends, Lead investigations of critical incidents, Complete impact assessments, Prioritize fixes, Champion engineering best practices, Drive adoption of best practices, Build scalable systems, Build resilient systems, Build observable systems, Maintain service reliability, Improve service reliability, Participate in on-call rota, Triage platform issues, Respond to incidents, Manage take-on of workarounds, Measure key SLAs, Report on key SLAs, Escalate issues", "teamCollaboration" : "Client Success teams; Product teams; Engineering teams; Cross-functional teams", "projectManagementSkills" : [ "Agile environment", "Agile practices" ], "domainKnowledge" : "Energy industry; Energy processes; Energy technologies; Platform level issues", "domainList" : [ "energy-industry", "energy-processes", "energy-technologies", "platform-level-issues" ], "domainSpecificKnowledge" : [ "Energy industry", "Energy processes", "Energy technologies", "Platform level issues" ], "toolProficiency" : [ "DataBricks", "Jira", "API tooling" ], "communicationSkills" : "Client communication; Interpersonal skills", "continuousLearning" : "Personal learning budget; Targeted training", "innovationCreativity" : "Automation development; AI development", "problemSolvingSkills" : "Root cause analysis; Forensic problem-solving; Troubleshooting", "specialRequirements" : "On-call support rota, Cover time zones", "outcomesObjectives" : "Support function gets faster; Support function gets leaner; Improve client experience; Reduce resolution time; Eliminate toil", "qualificationsBasic" : "Engineering foundation, 5+ years TypeScript, API tooling familiarity, Observability platforms familiarity, Data query tools familiarity, Comfortable working flexibly for time zones", "qualificationsPreferred" : "Knowledge of energy industry, Knowledge of related processes, Knowledge of related technologies", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Title: Client Support Engineering Manager Location: (including hybrid): Melbourne, Australia Salary: $150,000 - $180,000 + Superannuation Team: Client Support Reporting To: Interim VP, Engineering Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 2-3 days a week to foster connection and accelerate progress. Outside of these collaborative opportunities, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations! Our goal is to build a self-sufficient and empowered team here on the ground in Australia. We’re well on our way, but until we get there we still have some reliances on our UK team. Being comfortable working flexibly for a portion of your working week to cover time zones is required. What will I be doing? We see our Support function as another Product team. The team has two key roles. First, you'll own technical support with real depth, leading impact assessments and root cause analysis, identifying affected accounts and processes, and driving fixes through the Kaluza incident process. This isn't ticket-triage; it's forensic problem-solving at the platform level. Second, and just as important, you'll build the tooling that makes our support smarter over time. You'll identify where automation and AI can eliminate toil, reduce resolution time, and improve the client experience, then take those ideas from concept to production. The goal is a support function that gets faster and leaner as you build, not one that scales headcount with volume. As the Engineering Manager for this team you will own the end-to-end technical support experience for our clients. We are looking for someone with a strong engineering foundation who can drive technical excellence in how we diagnose, resolve and prevent issues, whilst continuing to build a high-performing, client-facing support team. This team is the interface through which all clients receive operational support from Kaluza. Strong relationship management, technical credibility and effective communication are critical to maintaining the trust of our customers and partners. People Leadership & Team Development Build, manage and lead the Support team — a high-performing, technically capable support function operating in an agile environment. Manage the professional development of engineers through active mentoring, career coaching and targeted training. Coach and mentor the team on technical issues and incident resolution, service operations processes and engineering best practices. Create the conditions for the team to work effectively and autonomously, identifying process and tooling improvements that drive in-team efficiency. Shape team ceremonies, drive good agile practices, and evolve how the team collaborates and delivers. Coordinate daily focus and workload balance across the team based on incoming demand, as well as managing weekly and longer-term tactical priorities. Technical Leadership & Engineering Excellence Serve as a credible technical leader with hands-on involvement in diagnosing complex platform issues, architectural decisions and technical discovery. Use multiple data sources (such as DataBricks, Jira and API tooling) to identify trends representing underlying customer and operational issues. Take the lead on investigations of critical incidents — completing impact assessments and working with Client Success, Product and Engineering teams to prioritise fixes. Champion engineering best practices including test automation, continuous delivery and modern agile practices, and drive adoption across the support function. Build and maintain scalable, resilient and observable systems in production environments, contributing to long-term platform reliability. Maintain and improve service reliability and performance, and participate in the on-call support rota to triage platform issues and respond to incidents. Effectively manage the take-on of workarounds in lieu of features that cannot be deployed immediately. Service Operations & Process Improvement Measure and report on key SLAs for Australian client issues and problems, escalating within the platform when required. Manage incoming escalations, ensuring tickets are either resolved or appropriately escalated to the responsible team. Create effective daily handovers for the UK team, ensuring continuity across time zones. Drive tooling and process improvements specifically relevant to the Australian energy industry. Improve the quality of incoming tickets by working closely with client teams to transfer knowledge and set clear expectations. Experience with service transition and standing up support processes for new products and services. Serving on a 24/7 on-call rota (one week at a time on a rostered basis). Strategy & Platform Direction Create and deliver against the technical strategy for the support function in partnership with engineering and product leadership. Work closely with the wider Client Support team on strategic growth and process improvements for the Australian client support function. Highlight client-requested features and emerging trends to product and engineering teams to help shape the global platform roadmap. Contribute to cross-team initiatives and help define the future direction of Kaluza’s support capabilities. Client & Stakeholder Engagement Manage stakeholders across Kaluza and our clients, setting clear expectations and providing timely, high-quality updates. Provide solution expertise to guide development activities performed by clients, third-party partners and other Kaluza teams. Support clients in high-level solution design decisions and throughout complex integrations and migrations. Work with Solution Architects to ensure Kaluza engineering teams have the necessary understanding of clients’ technology ecosystems and integration architecture. Participate in the resolution of incidents, providing guidance to the response team based on client-specific considerations. About You Ideally you’ll have/be Proven experience in software engineering leadership with a strong, hands-on technical foundation, you are comfortable getting into the detail of complex platform issues. A proven track record of building and leading high-performing service operations or engineering teams in an agile environment. Experienced across the full development lifecycle: technical discovery, architectural design, prototyping, delivery and operational monitoring. Strong people management and leadership skills, with experience developing engineers through mentoring and coaching. Technically proficient - solid experience with TypeScript or equivalent, and familiarity with API tooling, observability platforms and data query tools (e. g. Databricks). Knowledge of the energy industry and related processes and technologies is advantageous. A great communicator (face-to-face and written) with excellent interpersonal skills, you will be the bridge between Kaluza and our retail clients. An advocate for test automation, continuous delivery and modern agile practices, with a desire to help others adopt them. A flexible individual with the ability to change focus quickly without losing sight of priorities, strong time and workload management is key. Kaluza Values Here at Kaluza we have five core values that guide us as a business: Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together From us you’ll get Currently, from day one, you will get: Progressive leave policies - including leave dedicated to the moments that matter to you the most Annual discretionary bonus Dedicated personal learning and home office budgets Flexible working — 2-3 days in our CBD Melbourne (WeWork) office 26 days holiday Novated Leasing Purchase Leave We want the best people We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential. We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you. Find out more about working at Kaluza on our careers page and LinkedIn. You can also find our Applicant Data Protection Policy here.", "summaryDescription" : "Client Support Engineering Manager at Kaluza. Skills: Client support, Technical leadership, Team leadership, Platform engineering. Own technical support. Lead impact assessments", "postedDate" : "2026-06-14T20:03:39.099", "createdAt" : "2026-06-14T20:03:39.099", "lastUpdated" : "2026-06-16T05:01:41.979", "ingestTimestamp" : "2026-06-14T20:03:39.099", "mongoId" : "6a2c6aa474d8ee00a090d0b5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Technical support", "Forensic problem-solving", "Automation development", "Platform reliability", "Service reliability", "Performance improvement", "Leadership", "Mentoring", "Client support", "Technical leadership", "Team leadership", "Platform engineering", "People management", "Team development", "Coaching", "Incident resolution", "Service operations", "Engineering best practices", "System design", "Technical discovery", "Impact assessment", "Root cause analysis", "Process improvement", "Workload balance", "Agile practices", "Agile environment", "Energy industry", "Energy processes", "Energy technologies", "Platform level issues", "DataBricks", "Jira", "API tooling" ], "skillCount" : 33, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69e1e3852beec4dd3d1d0ee8", "title" : "Lead Support Worker", "company" : "Home", "industry" : "Healthcare", "salary" : { "min" : 27500.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Tyne and Wear-Newcastle upon Tyne-Newcastle upon Tyne (Bentinck Road)", "locations" : [ "Tyne and Wear-Newcastle upon Tyne-Newcastle upon Tyne (Bentinck Road)", "27.Apr.26, 11:59:00 PM", "251593, 251593, true" ], "timestamp" : "2026-06-16T03:04:21.893", "fingerprint" : "1e2bdf5f7d42ec3babc2b00501799715ba7ca8716eae7f1f5cdd191c95e19692", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=251593", "externalId" : "251593", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Newcastle upon Tyne", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "54.9738474,-1.6131572" } ], "locationText" : "Newcastle upon Tyne, United Kingdom", "employmentType" : "TEMPORARY", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "majorSkills" : "Support delivery, Plan development, Multi-agency working", "majorSkillsList" : [ "Support delivery", "Plan development", "Multi-agency working" ], "coreResponsibilities" : "Deliver person-centred support, Help customers build independence, Help customers progress towards goals, Lead reviews, Develop LIFE support plans, Identify outcomes, Identify risks, Identify strengths, Coordinate Support Workers, Guide volunteers, Provide day-to-day advice, Provide inductions, Provide oversight, Take lead role in multi-agency working, Promote customer safety, Promote customer wellbeing, Apply screening processes, Apply referral processes, Apply allocation processes, Make informed decisions about eligibility, Make informed decisions about support provision", "teamCollaboration" : "Multi-agency working; Professional forums", "domainKnowledge" : "Complex needs support; Supported housing; Safeguarding; MARAC; MAPPA", "domainList" : [ "complex-needs-support", "supported-housing", "safeguarding", "marac", "mappa" ], "domainSpecificKnowledge" : [ "Complex needs support", "Supported housing", "Safeguarding", "MARAC", "MAPPA" ], "continuousLearning" : "Training package; Development offer", "outcomesObjectives" : "Help customers live more independently; Help customers achieve goals", "qualificationsBasic" : "Experience assessing referrals, Experience coordinating support, Ability to work under own initiative, Ability to remain calm under pressure, Resilient approach, Enhanced with barring list check", "qualificationsPreferred" : "Passion and experience in supporting others, Experience in a supported housing setting", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Lead Support Worker Salary £27500 / Earn £14.06 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140 12 Month Maternity Cover, full time (37.5 hpw), Mon - Fri 9am to 5pm Newcastle Community Enabling, Bentinck Road We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses What you’ll do Deliver person‑centred, psychologically informed support, helping customers build independence and progress towards their LIFE (Living Independently and Feeling Enabled) goal. Lead reviews and develop LIFE support plans, ensuring outcomes, risks and strengths are clearly identified and reviewed regularly Coordinate and guide Support Workers and volunteers, providing day‑to‑day advice, inductions and oversight to ensure high‑quality support delivery Take a lead role in multi‑agency working, including safeguarding, MARAC, MAPPA and other professional forums to promote customer safety and wellbeing Apply agreed screening, referral and allocation processes, making informed decisions about eligibility and support provision Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Strong communication and collaborative skills The practical bits Monday to Friday 9am to 5pm, managing own diary. Primarily office & community based around Bentinck Road and the NE4 area. Flexibility for occasional days to work from other office locations or home. You need an Enhanced with barring list (we pay) Find out more Click APPLY NOW to see our   Support Coordinator Job Description , (what we call the role internally!) find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Newcastle upon Tyne (Bentinck Road)", "summaryDescription" : "Lead Support Worker at Home. Skills: Support delivery, Plan development, Multi-agency working. Deliver person-centred support. Help customers build independence", "createdAt" : "2026-06-14T21:30:05.601", "lastUpdated" : "2026-06-16T03:04:21.893", "ingestTimestamp" : "2026-06-14T21:30:05.601", "mongoId" : "69e1e3852beec4dd3d1d0ee8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Support delivery", "Plan development", "Multi-agency working", "Complex needs support", "Supported housing", "Safeguarding", "MARAC", "MAPPA" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2cc33474d8ee00a0a08b34", "title" : "Support Operations Lead", "company" : "Zip", "industry" : "Customer Support", "salary" : { "min" : 80000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-16T06:43:12.060", "fingerprint" : "35d97c24790f7335add83d3c38416ff68168c181897878f9ce70f115dedf5870", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Zip/f9fbd624-98d8-486c-9ed6-2ac996fc0886/application", "externalId" : "f9fbd624-98d8-486c-9ed6-2ac996fc0886", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 7, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk, AI Tools, Claude, Co-Pilot, SQL, Snowflake", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Excel modeling", "Sheets modeling" ], "hardSkills" : [ { "name" : "Excel modeling", "level" : "intermediate" }, { "name" : "Sheets modeling", "level" : "intermediate" } ], "majorSkills" : "Support Operations, Zendesk administration, Reporting, Analytics", "majorSkillsList" : [ "Support Operations", "Zendesk administration", "Reporting", "Analytics" ], "coreResponsibilities" : "Build routing rules, Build automation, Leverage AI Tooling, Streamline friction, Design dashboards, Maintain reports, Surface queue metrics, Own staffing model, Translate forecasts, Identify workflow bottlenecks, Partner with cross-functional teams, Ensure collaborative systems", "teamCollaboration" : "Cross-functional teams; Customer Success; Engineering", "domainKnowledge" : "Enterprise procurement", "domainList" : [ "enterprise-procurement" ], "domainSpecificKnowledge" : [ "Enterprise procurement" ], "toolProficiency" : [ "Zendesk", "Looker", "Tableau", "Snowflake" ], "communicationSkills" : "Simplify complex concepts", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Scale support team; Industry-leading processes; Industry-leading reporting; Industry-leading infrastructure", "qualificationsBasic" : "4–7 years in Support Operations, Deep Zendesk administration experience, Build from scratch experience, Analytical skills, Experience with capacity planning, Experience leveraging AI tools", "qualificationsPreferred" : "Looker, Tableau, or equivalent BI tools experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. YOUR ROLE This is a founding Support Operations role — the first person to own the operational infrastructure for Zip's Customer Support team. Our support team is growing fast, and you will own ensuring the team’s processes, reporting, and infrastructure are industry-leading, scaling a support team befitting our world-class customers. You'll report directly to the Head of Support and work alongside Technical Support Engineers, Customer Success, and Engineering. The person who succeeds here is equal parts operator, analyst, and builder – ready for a fast-paced environment, and comfortable building and scaling systems from scratch. YOU WILL - Support Tool Administration & Tooling - You will build routing rules and automation, and leverage AI Tooling to ensure the support team runs like a well-oiled machine. You’re ready to do whatever it takes to streamline any friction slowing the team down from helping our customers. - Reporting & Analytics - You will design and maintain the dashboards and reports that surface what's actually happening in the queue: ticket volume trends, time-to-first-response, time-to-resolution, CSAT, and individual KPIs for our support team. - Capacity Planning - Own the staffing model. Translate ticket volume forecasts into headcount and other recommendations. - Workflow & Process Design - Identify where work gets stuck, slowed down, or done inconsistently, partnering with cross-functional teams to ensure there are the right systems in place for our team to work as collaboratively as possible. QUALIFICATIONS - 4–7 years in Support Operations, Customer Experience Operations, or a closely related function - Deep, hands-on Zendesk administration experience — triggers, automations, routing, SLA configuration, reporting, and integrations are second nature - Demonstrated ability to build from scratch: you've stood up a system, process, or program in an environment where one didn't exist before - Strong analytical skills — comfortable in SQL, Excel/Sheets modeling, and BI tools (Looker, Tableau, or equivalent); you pull your own data - Experience with capacity planning or workforce management — you've built a staffing model and defended it to leadership - Experiencing leveraging AI tools to streamline team workflows and operations. CORE SKILLS - Exceptional written and verbal communication, with the ability to simplify complex technical concepts for non-technical stakeholders. - Strong prioritization, time management, and operational discipline across multiple active issues. - Fast learner with the ability to learn on the fly, and work in gray areas TECHNICAL SKILLS - Experience with Zendesk - Experience with AI Tools (Claude, Co-Pilot) - Experience with SQL and BI Tools like Snowflake The salary range for this role is $80,000 - $140,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. PERKS & BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - \uD83D\uDCC8 Start-up equity - \uD83E\uDDB7 Full health, vision & dental coverage - \uD83D\uDEA0 Team building events & happy hours - \uD83C\uDF34 Flexible PTO - \uD83D\uDCBB Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!", "summaryDescription" : "Support Operations Lead at Zip. Skills: Support Operations, Zendesk administration, Reporting, Analytics. Build routing rules. Build automation", "createdAt" : "2026-06-14T21:05:41.992", "lastUpdated" : "2026-06-16T06:43:12.060", "ingestTimestamp" : "2026-06-14T21:05:41.992", "mongoId" : "6a2cc33474d8ee00a0a08b34", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 140000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Excel modeling", "Sheets modeling", "Support Operations", "Zendesk administration", "Reporting", "Analytics", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Enterprise procurement", "Zendesk", "Looker", "Tableau", "Snowflake" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6960822f0937eae70e9c7fe9", "title" : "Lead Support Worker", "company" : "Home Group", "industry" : "Real Estate", "salary" : { "min" : 25838.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Northumberland-Hexham-Hexham (Hallgate)", "locations" : [ "Northumberland-Hexham-Hexham (Hallgate)", "18.Jan.26, 11:59:00 PM", "244588, 244588, true" ], "certifications" : [ "Enhanced with barring list" ], "timestamp" : "2026-06-16T07:47:14.993", "fingerprint" : "47f64f5a8202f8c8901f6c1b51a57b8a3971f6ec94785faad51949b6da687df1", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=244588", "externalId" : "244588", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hexham", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "54.9714780,-2.1017927" } ], "locationText" : "Hexham, United Kingdom", "employmentType" : "PART_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Support planning", "Caseload management" ], "hardSkillsList" : [ "Budgeting", "Cooking" ], "hardSkills" : [ { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Cooking", "level" : "intermediate" } ], "majorSkills" : "Person-centred support, Safeguarding, Independence building", "majorSkillsList" : [ "Person-centred support", "Safeguarding", "Independence building" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, safeguarding, admin and meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Attend appointments, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Multi-agency teams", "domainKnowledge" : "Supported housing", "domainList" : [ "supported-housing" ], "domainSpecificKnowledge" : [ "Supported housing" ], "continuousLearning" : "Excellent training package; Career path development", "problemSolvingSkills" : "Work under own initiative; Remain calm under pressure; Resilient approach", "specialRequirements" : "Work on a rota, Work every other weekend, Pay for enhanced DBS, Pay for business mileage", "outcomesObjectives" : "Help people live independently", "qualificationsBasic" : "Level 3 Diploma in Care or equivalent, Experience assessing referrals, Coordinating support experience, Valid driving licence, Vehicle insured for business use", "qualificationsPreferred" : "Supported housing experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Lead Support Worker Salary £25,838 per year [pro rata], £13.21 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140 Permanent, Part time (30 hpw) Hexham We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits Working on a rota 30 hours per week over 7 days (10am – 6pm), working every other weekend You need an Enhanced with barring list (we pay for it) A valid driving licence and a vehicle insured for business use, we’ll pay for any business mileage Find out more Click APPLY NOW to see our   Support Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk Hexham (Hallgate) Hallgate", "summaryDescription" : "Lead Support Worker at Home Group. Skills: Person-centred support, Safeguarding, Independence building. Lead support planning. Coordinate Support Workers", "createdAt" : "2026-06-14T20:44:55.417", "lastUpdated" : "2026-06-16T07:47:14.993", "ingestTimestamp" : "2026-06-14T20:44:55.417", "mongoId" : "6960822f0937eae70e9c7fe9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Budgeting", "Cooking", "Person-centred support", "Safeguarding", "Independence building", "Support planning", "Caseload management", "Supported housing", "Enhanced with barring list" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c7ca474d8ee00a094de6d", "title" : "Technical Support Lead", "company" : "BETA Technologies", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Technical Support Lead in South Burlington, United States, adjusted for the aerospace industry and company size." }, "location" : "South Burlington, Vermont, United States", "locations" : [ "South Burlington", "Vermont", "United States" ], "timestamp" : "2026-06-16T04:21:13.891", "fingerprint" : "164133a0c08364d8acc4f9f5af9b760ff177c1a6d5ff55fc2a01d10f80d83acf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/betatechnologiesinc/jobs/4211170009", "externalId" : "4211170009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "South Burlington", "state" : "Vermont", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.4642957,-73.1762730" } ], "locationText" : "South Burlington, Vermont, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "rawDescription" : "At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We're seeking a seasoned Technical Support Lead to build and lead BETA's comprehensive technical customer support organization from the ground up. This strategic leadership role will develop, implement, and scale technical support capabilities for customers of aircraft components and ALIA aircraft operators, leveraging internal BETA flight test operations and pre-certification customer operational demonstrations , leading up to customer deliveries and commercial entry into service. The ideal candidate will have extensive experience leading technical support organizations and field service teams in the aviation industry, with the vision to transform customer support experiences in electric aviation. How you will contribute to revolutionizing electric aviation: Build and lead a world-class aftermarket services team to deliver comprehensive technical support across BETA's growing customer operations Own the post-delivery and sustainment phase customer experience and collaborate closely with the BETA Customer Experience team to ensure seamless transition from delivery through lifecycle support Develop and implement preliminary plans for field support and technical support based on specific customer contractual requirements and technical/commercial demonstrations Leverage flight test operational support learning before type certification to develop scalable processes for external customer deployments Lead field service representatives supporting pre-certification operational demonstrations, using these engagements as opportunities to fully mature service offerings for entry into service Launch and manage AOG (Aircraft on Ground) help desk operations to provide rapid technical support and minimize aircraft downtime Coordinate customer delivery of comprehensive documentation including Pilot Operating Handbooks (POH), maintenance manuals, and technical data packages Establish and manage customer technical support infrastructure for transparent communication and status tracking through ticketing systems, triage protocols, and reachback support management Oversee customer communications for RMAs (Return Material Authorizations) and warranty claim processing to ensure transparency and timely resolution Collaborate closely with Engineering, Safety and Maintenance on retrofit/upgrade planning and implementation, including coordinated software update deployment Manage technical support costs to budget while maintaining service excellence and customer satisfaction targets Ensure compliance with all regulatory requirements including EH&S, Import/Export, FAA, and international regulatory standards as BETA enters new markets Define, implement and drive operational efficiency KPIs (Key Performance Indicators), including TAT (Turn Around Time) and OTD (On Time Delivery) for all customer technical support activities Minimum Qualifications: Bachelor's degree in Engineering, Aviation Management, or related technical field, or equivalent work experience 10+ years of aviation industry experience with technical support, field service, or aftermarket services Demonstrated experience leading technical support organizations and / or field service representative teams Technical depth in aircraft maintenance or other relevant background to provide credible technical guidance Strong understanding of aviation regulatory requirements and customer support best practices Proven track record of building and scaling service organizations from concept to operational excellence Excellent communication and leadership skills with ability to work across diverse internal and external stakeholders Comfortable with dynamic work environment and ability to develop processes while delivering immediate customer support Experience with AOG support, technical troubleshooting, and customer crisis management Experience with regulatory compliance in aviation (FAA, EASA, Transport Canada, etc.) and understanding of international market entry requirements Above and Beyond Qualifications: Aviation maintenance background or A&P certification Experience with electric aircraft or emerging aviation technologies Demonstrated budget management experience with P&L responsibility for service operations Background in warranty management and RMA processes in aviation or high-value manufacturing Experience with EH&S compliance and Import/Export regulations Knowledge of software update deployment and configuration management in operational aircraft environments Experience establishing training programs and credit systems International customer support and logistics experience Experience with technical documentation development and management Background in startup or high-growth technology environments Physical Demands and Work Environment: This position involves occasional domestic and international travel to customer sites, service locations, and field operations. Standard office environment with frequent collaboration across multiple time zones Build electric airplanes with us! BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes—flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding. We encourage all driven candidates to apply, even if they do not meet every listed qualification. We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace. Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.", "summaryDescription" : "Technical Support Lead at BETA Technologies", "postedDate" : "2026-06-14T20:43:37.238", "createdAt" : "2026-06-14T20:43:37.238", "lastUpdated" : "2026-06-16T04:21:13.891", "ingestTimestamp" : "2026-06-14T20:43:37.238", "mongoId" : "6a2c7ca474d8ee00a094de6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305153f292fd229cefe8ef", "title" : "Technical Support Engineer - Industrial Placement 2027 (12-months)", "company" : "Verkada", "industry" : "Technology", "salary" : { "min" : 40000.0, "max" : 41600.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T06:10:18.787", "fingerprint" : "5ba79f33b48f17cbfa51f806bae727404ec8de8374507fda6df631b08d77fe2f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/verkada/jobs/5162206007", "externalId" : "5162206007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "INTERNSHIP", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "C++, Python, Java, Linux, Git", "professionalSkills" : [ "Problem solving", "Analytical thinking" ], "hardSkillsList" : [ "Software development", "Debugging", "Testing" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "Debugging", "level" : "intermediate" }, { "name" : "Testing", "level" : "intermediate" } ], "majorSkills" : "Software Engineering, Computer Science fundamentals", "majorSkillsList" : [ "Software Engineering", "Computer Science fundamentals" ], "coreResponsibilities" : "Develop software, Test software, Debug software, Collaborate with engineers, Contribute to design discussions, Learn new technologies, Document work", "teamCollaboration" : "Cross-functional teams; Engineering teams", "domainKnowledge" : "Computer Science; Software Engineering principles", "domainList" : [ "computer-science", "software-engineering-principles" ], "domainSpecificKnowledge" : [ "Computer Science", "Software Engineering principles" ], "toolProficiency" : [ "Git" ], "documentationSkills" : "Document work", "continuousLearning" : "Learn new technologies", "problemSolvingSkills" : "Problem solving; Analytical thinking", "qualificationsBasic" : "Bachelor's degree in Computer Science, Strong programming skills, Understanding of data structures, Knowledge of algorithms, Familiarity with operating systems, Understanding of computer networks", "qualificationsPreferred" : "Master's degree, Experience with cloud platforms, Familiarity with distributed systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About The Role Ready to dive into the world of smart tech and help build the future of IoT? As an Industrial Placement on our Technical Support Engineering team, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full-time engineers. Based onsite in our London office, you'll work with cutting-edge, cloud-managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design. This industrial placement is your chance to make a real impact, build valuable technical skills, and jumpstart your career in a dynamic, high-tech environment. What You'll Do Troubleshoot and Innovate: Solve complex network, hardware, and software issues for the Verkada platform Be an Expert: Provide customers with best practices for system design and integration Communicate with Impact: Clearly explain technical concepts to customers both verbally and in writing Own the Problem: Take charge of customer issues from start to finish, ensuring a successful resolution Team Up: Collaborate with our Engineering and Product teams to test new products and identify bugs Share Knowledge: Create content for our Knowledge Base to help others Hands-on Projects: Get involved with lab testing and various team projects What You Bring University students seeking a Sandwich year / Industrial Placement who are working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language Ability to communicate complex technical matters both orally and in writing Demonstrated problem-solving skills and attention to detail Ability to work within a team environment Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+ This placement year will take place from June 2027 - June 2028. Must be willing and able to work onsite five days per week. Industrial Placement Perks & Benefits Our benefits and perks programs include, but are not limited to: Private medical and dental coverage Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time Commuter benefits Kitchen filled with drinks and snacks & daily food allowance at the office Additional Information We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa. Annual Pay Range At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs) Below is the annual on-target earnings (OTE) range for employees for this position, comprised of base compensation and commissions (if applicable). Estimated Annual Pay Range £40,000 - £41,600 GBP Verkada Is An Equal Opportunity Employer As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. Your application will be handled in accordance with our Candidate Privacy Policy.", "summaryDescription" : "Technical Support Engineer - Industrial Placement 2027 (12-months) at Verkada. Skills: Software Engineering, Computer Science fundamentals. Develop software. Test software", "postedDate" : "2026-06-15T23:17:29.790", "createdAt" : "2026-06-15T23:17:29.790", "lastUpdated" : "2026-06-16T06:10:18.787", "ingestTimestamp" : "2026-06-15T23:17:29.790", "mongoId" : "6a305153f292fd229cefe8ef", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Software development", "Debugging", "Testing", "Software Engineering", "Computer Science fundamentals", "Problem solving", "Analytical thinking", "Computer Science", "Software Engineering principles", "Git" ], "skillCount" : 10, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec09074d8ee00a0e9f317", "title" : "Support Lead", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 31000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Support position in Jackson, United States, adjusted for the retail industry and part-time employment." }, "location" : "Jackson MS, 39211", "locations" : [ "Jackson MS, 39211", "United States of America" ], "timestamp" : "2026-06-16T00:08:44.290", "fingerprint" : "0ae442191b1817acda2b54f449e674f802cf68438606643ce202507b41668ed3", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Jackson-MS-39211/Support-Lead-PT-6311-Jackson--MS_JR88653", "externalId" : "JR88653", "industryFunction" : { }, "locationPoint" : "37.82508,-84.87079", "structuredLocations" : [ { "city" : "Jackson", "state" : "Mississippi", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.2998686,-90.1830408" } ], "locationText" : "Jackson, Mississippi, United States", "employmentType" : "PART_TIME", "minimumEducation" : "High School", "experienceMinYears" : 1, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Customer service", "Sales techniques", "Merchandising" ], "hardSkillsList" : [ "Cash handling", "Inventory control" ], "hardSkills" : [ { "name" : "Cash handling", "level" : "intermediate" }, { "name" : "Inventory control", "level" : "intermediate" } ], "majorSkills" : "Sales, Customer service, Team leadership", "majorSkillsList" : [ "Sales", "Customer service", "Team leadership" ], "coreResponsibilities" : "Assist customers with product selection, Process sales transactions accurately, Maintain store appearance and organization, Manage inventory levels, Train and supervise sales associates, Achieve sales targets, Open and close store", "teamCollaboration" : "Sales associates; Store management", "domainKnowledge" : "Retail operations; Product knowledge", "domainList" : [ "retail-operations", "product-knowledge" ], "domainSpecificKnowledge" : [ "Retail operations", "Product knowledge" ], "toolProficiency" : [ "POS systems" ], "communicationSkills" : "Customer interaction", "problemSolvingSkills" : "Customer issue resolution", "outcomesObjectives" : "Meet or exceed sales goals; Ensure high customer satisfaction", "qualificationsBasic" : "High School diploma or equivalent, 1+ year of retail experience, Basic math skills", "qualificationsPreferred" : "Previous supervisory experience, Experience with inventory management systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. * Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor * Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. * Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. * Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent * College experience preferred * Minimum 1 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Support Lead at Five Below. Skills: Sales, Customer service, Team leadership. Assist customers with product selection. Process sales transactions accurately", "postedDate" : "2026-06-13T22:08:46.235", "createdAt" : "2026-06-14T22:08:46.219", "lastUpdated" : "2026-06-16T00:08:44.290", "ingestTimestamp" : "2026-06-14T22:08:46.219", "mongoId" : "6a2ec09074d8ee00a0e9f317", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Jackson-MS-39211/Support-Lead-PT-6311-Jackson--MS_JR88653", "salaryAnnualMin" : 31000, "salaryAnnualMax" : 45000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Cash handling", "Inventory control", "Sales", "Customer service", "Team leadership", "Sales techniques", "Merchandising", "Retail operations", "Product knowledge", "POS systems" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa786", "title" : "Support Platform & Operations Lead", "industry" : "Support", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Support Platform & Operations role in Ireland, adjusted for the SaaS industry and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T14:10:35.819", "fingerprint" : "93398d0acd5acae67381489f21b78570f70aed4c42dfdac3cbd755e2fcfd103f", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/6b677283-9e39-453b-954c-f0bb86057bb6/apply", "externalId" : "6b677283-9e39-453b-954c-f0bb86057bb6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Ireland", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 8, "experienceLevel" : "Lead", "technicalSkills" : "AI tools, Automation solutions", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Support platform administration", "Workflow building", "Process building", "Reporting systems", "Dashboard building" ], "hardSkills" : [ { "name" : "Support platform administration", "level" : "intermediate" }, { "name" : "Workflow building", "level" : "intermediate" }, { "name" : "Process building", "level" : "intermediate" }, { "name" : "Reporting systems", "level" : "intermediate" }, { "name" : "Dashboard building", "level" : "intermediate" } ], "majorSkills" : "Support operations, Platform administration, Process optimization, Stakeholder management", "majorSkillsList" : [ "Support operations", "Platform administration", "Process optimization", "Stakeholder management" ], "coreResponsibilities" : "Own and evolve end-to-end support operations, Define clear ownership models across teams, Design and optimize support processes, Build and maintain trusted reporting systems, Build and maintain dashboards, Build and maintain insights, Lead the evaluation of AI-driven support tools, Lead the implementation of AI-driven support tools, Lead the evaluation of automation solutions, Lead the implementation of automation solutions, Configure support platforms, Manage support platforms, Collaborate with Product and Engineering, Improve internal tools, Translate support insights into product enhancements, Identify operational gaps, Continuously improve systems, Continuously improve processes, Continuously improve documentation", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Customer Success teams; Sales teams", "domainKnowledge" : "Support operations; Customer operations; Support platform administration; Self-service support; SaaS products; Consumer-facing products", "domainList" : [ "support-operations", "customer-operations", "support-platform-administration", "self-service-support", "saas-products", "consumer-facing-products" ], "domainSpecificKnowledge" : [ "Support operations", "Customer operations", "Support platform administration", "Self-service support", "SaaS products", "Consumer-facing products" ], "toolProficiency" : [ "Zendesk", "Intercom", "Salesforce", "Amplitude", "Pendo" ], "communicationSkills" : "Stakeholder management", "documentationSkills" : "Documentation", "continuousLearning" : "Learning and development stipend", "innovationCreativity" : "AI-driven support tools; Automation solutions", "problemSolvingSkills" : "Issue resolution; Root cause analysis", "outcomesObjectives" : "Reduce ticket volume; Improve resolution speed; Increase self-service adoption; Drive product decisions", "qualificationsBasic" : "4–8 years of experience in support operations, customer operations, or support platform administration, Hands-on experience managing customer support tickets, Hands-on experience building scalable workflows and processes, Experience with support platforms such as Zendesk, Intercom, Salesforce, or similar tools, Understanding of automation, AI tools, and self-service support solutions, Technical aptitude with the ability to configure systems, Technical aptitude with the ability to work with structured data, Technical aptitude with the ability to build reports or dashboards, Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams, Communication and stakeholder management skills, Ability to influence without direct authority, Comfortable working in ambiguous, fast-paced environments with evolving priorities", "qualificationsPreferred" : "Experience with analytics or product insight tools such as Amplitude, Pendo, or similar platforms is a plus, Exposure to SaaS or consumer-facing digital products is preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own and evolve end-to-end support operations, including tools, workflows, automation, reporting, and customer support platforms. Define clear ownership models across Product, Engineering, Customer Success, Sales, and other teams to ensure consistent issue resolution. Design and optimize support processes to reduce ticket volume, improve resolution speed, and increase self-service adoption. Build and maintain trusted reporting systems, dashboards, and insights that surface customer pain points and drive product decisions. Lead the evaluation and implementation of AI-driven support tools and automation solutions to enhance operational efficiency. Configure and manage support platforms, including workflows, routing logic, integrations, and reporting systems. Collaborate with Product and Engineering to improve internal tools and translate support insights into product enhancements. Identify operational gaps and continuously improve systems, processes, and documentation across the support ecosystem. Requirements: 4–8 years of experience in support operations, customer operations, or support platform administration roles. Hands-on experience managing customer support tickets and building scalable workflows and processes. Experience with support platforms such as Zendesk, Intercom, Salesforce, or similar tools. Strong understanding of automation, AI tools, and self-service support solutions. Technical aptitude with the ability to configure systems, work with structured data, and build reports or dashboards. Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams. Strong communication and stakeholder management skills, with the ability to influence without direct authority. Comfortable working in ambiguous, fast-paced environments with evolving priorities. Experience with analytics or product insight tools such as Amplitude, Pendo, or similar platforms is a plus. Exposure to SaaS or consumer-facing digital products is preferred. Benefits: Competitive base salary aligned with experience and market benchmarks in the United States. Equity compensation aligned with individual impact and company growth. Comprehensive health coverage, including medical, dental, and vision insurance. 401(k) retirement plan with employer matching. Flexible vacation policy and paid company holidays. Paid parental leave and family support benefits. Annual learning and development stipend to support professional growth. Work-from-home equipment stipend to support remote productivity. Charitable donation matching program. Collaborative, high-autonomy environment with strong ownership culture. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Support Platform & Operations Lead. Skills: Support operations, Platform administration, Process optimization, Stakeholder management. Own and evolve end-to-end support operations. Define clear ownership models across teams", "postedDate" : "2026-06-15T13:43:58.918", "createdAt" : "2026-06-15T13:43:58.918", "lastUpdated" : "2026-06-16T14:10:35.819", "ingestTimestamp" : "2026-06-16T03:22:56.814", "mongoId" : "6a30511af292fd229cefa786", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Support platform administration", "Workflow building", "Process building", "Reporting systems", "Dashboard building", "Support operations", "Platform administration", "Process optimization", "Stakeholder management", "Process management", "Cross-functional coordination", "Vendor management", "Resource planning", "Continuous improvement", "Customer operations", "Self-service support", "SaaS products", "Consumer-facing products", "Zendesk", "Intercom", "Salesforce", "Amplitude", "Pendo" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ac74d8ee00a0983b95", "title" : "Application Support Lead", "company" : "Global Relay", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Application Support role in London, UK, adjusted for the SaaS industry and company size." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-15T22:35:50.986", "fingerprint" : "a42a43d47df0e9de86d77d8ce49f12a0500cdba5dd0d39ed1c40e566c0fac4a9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5748010004", "externalId" : "5748010004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Networking, Firewalls, Protocols, Databases, Cloud technology", "professionalSkills" : [ "Technical management", "Team development", "Problem-solving", "Service management", "Business cases" ], "hardSkillsList" : [ "Root cause analysis" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Application support, Team leadership", "majorSkillsList" : [ "Application support", "Team leadership" ], "coreResponsibilities" : "Ensure seamless operation and support, Drive efficiency, Mitigate risks, Elevate customer experience, Lead the application support team, Champion a culture of excellence, Safeguard infrastructure robustness and reliability, Develop intimate knowledge of GR Products, Develop advanced understanding of interdependencies, Develop broad knowledge of monitoring concepts, Develop broad knowledge of alerting concepts, Develop broad knowledge of service management concepts, Minimize impact to customers for major incidents, Improve efficiency and effectiveness of team, Ensure new products are supportable, Meet Application Support operability requirements, Improve the Application Support Operability framework, Build business cases for new tooling, Select and deliver new tooling, Manage team member time off requests, Ensure adequate coverage, Manage probationary periods, Conduct annual performance assessments, Solicit 360-degree feedback, Deliver annual performance reviews, Review past accomplishments, Agree to future SMART goals, Manage and forecast recruitment needs, Screen resumes, Shortlist eligible candidates, Interview candidates, Oversee probationary period of new hires, Represent team at Lead level, Ensure personal development plans are created, Ensure personal development plans are owned, Ensure personal development plans are delivered, Align personal development plans to company strategy, Communicate effectively with team, Communicate effectively with colleagues, Live GR's core values, Learn from everything done, Give timely feedback to peers, Give timely feedback to managers, Minimize need for rework, Find ways to improve, Contribute to knowledge sharing, Build relationships with peers, Build relationships with manager, Build relationships with other teams, Propose possible solutions, Provide constructive feedback on performance, Achieve required outcomes with minimal direction, Provide guidance to other team members, Place Customer experience at the heart of work", "teamCollaboration" : "Represent team at Lead level; Communicate with colleagues outside team; Build relationships with peers; Build relationships with manager; Build relationships with other teams", "projectManagementSkills" : [ "SMART goals" ], "domainKnowledge" : "Enterprise information archiving; Cloud archiving; Surveillance solutions; eDiscovery solutions; Analytics solutions; Compliance regulations", "domainList" : [ "enterprise-information-archiving", "cloud-archiving", "surveillance-solutions", "ediscovery-solutions", "analytics-solutions", "compliance-regulations" ], "domainSpecificKnowledge" : [ "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Compliance regulations" ], "toolProficiency" : [ "Monitoring tools", "Alerting tools" ], "communicationSkills" : "Communicate impact to business; Communicate impact to customers; Communicate with team; Communicate with colleagues; Communicate assumptions; Get clarification on tasks", "continuousLearning" : "Learn from everything", "problemSolvingSkills" : "Proactive problem-solving; Technical root cause analysis; Identify risks; Propose solutions", "specialRequirements" : "Attend office 4 days per week, Right to work in UK", "outcomesObjectives" : "Drive efficiency; Mitigate risks; Elevate customer experience; Minimize impact to customers; Reduce risk of reoccurrence; Improve efficiency and effectiveness", "qualificationsBasic" : "Previous SAAS experience, Experience building and managing people, Experience developing teams of technical specialists, Able to remove roadblocks affecting team efficiency, Able to communicate impact to business and customers, Capable of leading technical recovery, Ensures team identify technical root cause, Tracks progress of actions to reduce risk, Identifies opportunities to improve efficiency, Ensures new products are supportable, Meets Application Support operability requirements, Continually improves Application Support Operability framework, Capable of building business cases for new tooling, Tool selection and delivery of new tooling, Mentors and manages Application Support Specialists, Manage team member vacation requests, Manage probationary period and annual assessments, Deliver annual performance reviews, Assist Manager to manage recruitment needs, Screen resumes and shortlist candidates, Interview candidates, Manage probationary period of new hires, Promotes team in all situations, Represents team at Lead level, Ensures team members create personal development plans, Effective communication with team and colleagues, Exhibits GR's core values, Accepts feedback graciously, Gives timely, helpful feedback, Communicates assumptions and gets clarification, Solicits feedback from others, Understands how work contributes value, Contributes to formal knowledge sharing, Builds relationships with peers and teams, Proactively identifies risks, Proposes possible solutions, Provides relevant feedback on performance, Able to work with minimal direction, Provides guidance to other team members, Has Customer experience at the heart of all work, Right to work in the UK", "qualificationsPreferred" : "Visa sponsorship not offered", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As the Application Support Lead at Global Relay in London, you'll be at the forefront of ensuring seamless operation and support for our suite of products and services. Your expertise in technical management, team development, and proactive problem-solving will drive efficiency, mitigate risks, and elevate the overall customer experience. Your job: You'll assume a pivotal role in leading the application support team, championing a culture of excellence, and safeguarding the robustness and reliability of our technical infrastructure. Expect to undertake the following key responsibilities: Technical Skills Develops Intimate knowledge of all GR Products and Services. Develops advanced understanding of interdependencies between Products and Services. Develops broad knowledge across monitoring, alerting and service management concepts. Good understanding of software systems concepts such as networking, firewalls, protocols, databases and cloud technology. Previous experience in a SAAS or enterprise grade organization. Has demonstrable experience in building and managing people along with further developing teams of technical specialists. Able to remove roadblocks affecting team efficiency. Understands and able to communicate at all levels, impact to business and customers from Service Incidents. Capable of leading technical recovery to mitigate and restore service, minimizing impact to customers for major incidents. Ensures team identify technical root cause of incidents and tracks progress of actions to reduce risk of reoccurrence of incident. Identifies opportunities to improve efficiency and effectiveness of team. Ensures new products, services, features are fully supportable and meet Application Support operability requirements. Continually improves the Application Support Operability framework. Capable of building business cases for new tooling, tool selection and delivery of new tooling. Communication and Values Mentors and manages Junior, Intermediate I & II, and Senior Application Support Specialists. Manage team member vacation and time off requests ensuring adequate coverage. Manage the probationary period and annual individual performance assessments of all direct reports including the solicitation of 360-degree feedback from appropriate stakeholders. Deliver comprehensive annual performance reviews (IPAs) for direct reports as scheduled by HR, specifically reviewing past accomplishments and agreeing to future SMART goals. Assist Manager to manage and forecast the Application Support recruitment needs. Screen resumes, shortlist eligible candidates for employment, and interview candidates (CV analysis, personality profiling, and skills assessment/ verification) via telephone, video conference or in-person as needed. Manage and oversee the probationary period of new hires. Promotes team in all situations and capable of representing team at Lead level across organization. Ensures all team members create, own and deliver on personal development plans, aligned to company strategy. Effective in communicating with team and colleagues outside of Application Support. Exhibits GR's core values, focuses on understanding and living these values. Accepts feedback graciously and learns from everything they do. Gives timely, helpful feedback to peers and managers. Communicates assumptions and gets clarification on tasks up front to minimize the need for rework. Solicits feedback from others and is eager to find ways to improve. Understands how their work contributes value to the company. Contributes frequently to formal knowledge sharing. Builds strong relationships with peers, manager and other teams. Proactively identifies risks and proposes possible solutions. Provides relevant feedback, including constructive feedback if appropriate, on team member’s performance. Able to work with minimal direction or supervision to achieve required outcomes and provide guidance to other team members. Has Customer experience at the heart of all work. Employees are required to attend the office 4 days per week in accordance with Global Relay’s hybrid working policy. Global Relay is unable to offer visa sponsorship for this position. Candidates must have the right to work in the UK at the time of application. What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Application Support Lead at Global Relay. Skills: Application support, Team leadership. Ensure seamless operation and support. Drive efficiency", "postedDate" : "2026-06-14T20:05:29.945", "createdAt" : "2026-06-14T20:05:29.945", "lastUpdated" : "2026-06-15T22:35:50.986", "ingestTimestamp" : "2026-06-14T20:05:29.945", "mongoId" : "6a2c91ac74d8ee00a0983b95", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Root cause analysis", "Leadership", "Application support", "Team leadership", "Technical management", "Team development", "Problem-solving", "Service management", "Business cases", "SMART goals", "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Compliance regulations", "Monitoring tools", "Alerting tools" ], "skillCount" : 18, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25990174d8ee00a01a4460", "title" : "Lead Support Worker", "company" : "Home", "industry" : "Real Estate", "salary" : { "min" : 27500.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Suffolk-Ipswich-Ipswich (Rushmere Road)", "locations" : [ "Suffolk-Ipswich-Ipswich (Rushmere Road)", "22.Jun.26, 11:59:00 PM", "254251, 254251, true" ], "certifications" : [ "Enhanced DBS" ], "timestamp" : "2026-06-16T02:44:56.951", "fingerprint" : "0c35c81a6c8c9fcbdc7b773aba1119499c8e8658a641f1e13f772cc07076ed72", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=254251", "externalId" : "254251", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ipswich", "state" : "Suffolk", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.0579324,1.1528095" } ], "locationText" : "Ipswich, Suffolk, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Support planning", "Caseload management" ], "hardSkillsList" : [ "Budgeting", "Cooking", "Attending appointments" ], "hardSkills" : [ { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Cooking", "level" : "intermediate" }, { "name" : "Attending appointments", "level" : "intermediate" } ], "majorSkills" : "Customer support, Support planning, Safeguarding", "majorSkillsList" : [ "Customer support", "Support planning", "Safeguarding" ], "coreResponsibilities" : "Lead support planning, Coordinate support with customers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Support customers with budgeting, Support customers with cooking, Support customers with attending appointments, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Multi-agency teams", "domainKnowledge" : "Supported housing; Mental health needs; Autism; Learning disabilities; Substance misuse", "domainList" : [ "supported-housing", "mental-health-needs", "autism", "learning-disabilities", "substance-misuse" ], "domainSpecificKnowledge" : [ "Supported housing", "Mental health needs", "Autism", "Learning disabilities", "Substance misuse" ], "continuousLearning" : "Learning and development offer; Training package", "specialRequirements" : "Rota working, Alternate weeks days and lates, Work one weekend in three, Work bank holidays, Option to cover sleep-in shifts, Option to be emergency responder, Work across other services", "outcomesObjectives" : "Help people live more independently", "qualificationsBasic" : "Level 3 Diploma in Care or equivalent experience, Experience assessing referrals, Experience coordinating support, Ability to work under own initiative, Ability to remain calm under pressure, Resilient approach, Experience in supported housing, Experience with mental health needs, Experience with autism, Experience with mild learning disabilities, Experience with substance misuse issues", "qualificationsPreferred" : "Passion and experience in supporting others, Supported housing setting experience, Willing to work towards Level 3 Diploma", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Lead Support Worker Salary £27,500 / Earn £14.06 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140 Permanent, full time (37.5 hpw), rota working East Ipswich, Suffolk We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What you’ll do Lead support planning and coordinate our Support with customers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Experience working in supported housing with customers who have mental health needs, autism, mild learning disabilities, and substance misuse issues. The practical bits Working alternate weeks of days (0900-1700/ 0900-1800) and lates (1300-2100) on a three week rolling rota, working one weekend in three, including bank holidays. Option to cover sleep-in shifts from 10pm to 7am - this is paid at £50, option to be an emergency responder to attend out of hours - this is paid at £50 for initial hour of attendance and hourly rate thereafter. You would be based on an individual service, however, may be asked to work across other services we manage in the East of Ipswich to support as required You need an Enhanced DBS with barring list (we cover the cost of this) What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses Find out more Click APPLY NOW to see our   Support Coordinator Job Description , (what we call the role internally!) find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Ipswich (Rushmere Road) 108 Rushmere Road", "summaryDescription" : "Lead Support Worker at Home. Skills: Customer support, Support planning, Safeguarding. Lead support planning. Coordinate support with customers", "createdAt" : "2026-06-14T19:50:26.010", "lastUpdated" : "2026-06-16T02:44:56.951", "ingestTimestamp" : "2026-06-14T19:50:26.010", "mongoId" : "6a25990174d8ee00a01a4460", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Budgeting", "Cooking", "Attending appointments", "Customer support", "Support planning", "Safeguarding", "Caseload management", "Supported housing", "Mental health needs", "Autism", "Learning disabilities", "Substance misuse", "Enhanced DBS" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a10b07458b93c861e1ee1ba", "title" : "Lead Support Worker", "company" : "Home", "industry" : "Healthcare", "salary" : { "min" : 27500.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Avon-Bath-Bath (The Paragon)", "locations" : [ "Avon-Bath-Bath (The Paragon)", "10.Jun.26, 11:59:00 PM", "253611, 253611, true" ], "certifications" : [ "Enhanced DBS with barred list check" ], "timestamp" : "2026-06-16T05:24:43.098", "fingerprint" : "2be9075e6c7669199290962a173c078f59351cdc728d3365ba49d2885fba5a48", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=253611", "externalId" : "253611", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bath", "state" : "Avon", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.3797995,-2.3623032" } ], "locationText" : "Bath, Avon, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "majorSkills" : "Support planning", "majorSkillsList" : [ "Support planning" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Multi-agency teams", "domainKnowledge" : "Supported housing", "domainList" : [ "supported-housing" ], "domainSpecificKnowledge" : [ "Supported housing" ], "qualificationsBasic" : "Experience in supporting others, Experience assessing referrals, Coordinating support", "qualificationsPreferred" : "Supported housing setting experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Lead Support Worker Salary £27500 / Earn £14.06 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140 Permanent, full time (37.5 hpw) Bath We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s Great Places to Work! You’ll be joining a small, customer-focused team that truly sweats the small stuff and celebrates every big win! We might be small, but we’re a mighty, supportive group who lift each other up and bring positivity to every single day. You have Passion and experience in supporting others ideally in a supported housing setting Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach The practical bits You’ll work from 9:00 to 17:00 Flexible working with the ability to manage your own diary and tailor it to our customer needs! Primarily based near Bath city centre, with potential for some flexibility depending on service needs You’ll need an Enhanced DBS with barred list check (we’ll pay for this) We do not have onsite parking for our city centre location. You need an Enhanced with barring list (we pay) What’s in it for you? 34 days leave, rising to 39 (this includes bank holidays and a “me day”) Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more Click APPLY NOW to see our   Support Coordinator Job Description, (what we call the role internally!) find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Bath (The Paragon)", "summaryDescription" : "Lead Support Worker at Home. Skills: Support planning. Lead support planning. Coordinate Support Workers", "createdAt" : "2026-06-14T19:48:40.822", "lastUpdated" : "2026-06-16T05:24:43.098", "ingestTimestamp" : "2026-06-14T19:48:40.822", "mongoId" : "6a10b07458b93c861e1ee1ba", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Support planning", "Supported housing", "Enhanced DBS with barred list check" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6960822f0937eae70e9c7fe8", "title" : "Lead Support Worker", "company" : "Home Group", "industry" : "Real Estate", "salary" : { "min" : 25838.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Northumberland-Hexham-Hexham (Hallgate)", "locations" : [ "Northumberland-Hexham-Hexham (Hallgate)", "18.Jan.26, 11:59:00 PM", "244548, 244548, true" ], "certifications" : [ "Enhanced with barring list" ], "timestamp" : "2026-06-16T02:23:28.129", "fingerprint" : "ba9c40e981e00a2a3b1e89ac04bef15fcaa176372b813deca74a4b3df610e934", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=244548", "externalId" : "244548", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hexham", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "54.9714780,-2.1017927" } ], "locationText" : "Hexham, United Kingdom", "employmentType" : "TEMPORARY", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Support planning", "Caseload management" ], "hardSkillsList" : [ "Dual diagnosis support", "Learning difficulties support" ], "hardSkills" : [ { "name" : "Dual diagnosis support", "level" : "intermediate" }, { "name" : "Learning difficulties support", "level" : "intermediate" } ], "majorSkills" : "Support planning, Caseload management, Customer support", "majorSkillsList" : [ "Support planning", "Caseload management", "Customer support" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Multi-agency teams", "domainKnowledge" : "Complex needs support; Supported housing; Mental health; Dual diagnosis; Learning difficulties", "domainList" : [ "complex-needs-support", "supported-housing", "mental-health", "dual-diagnosis", "learning-difficulties" ], "domainSpecificKnowledge" : [ "Complex needs support", "Supported housing", "Mental health", "Dual diagnosis", "Learning difficulties" ], "continuousLearning" : "Training package; Career path development", "specialRequirements" : "Business mileage reimbursement", "outcomesObjectives" : "Help people live independently", "qualificationsBasic" : "Level 3 Diploma in Care, Experience assessing referrals, Coordinating support experience, Valid driving licence, Vehicle insured for business use", "qualificationsPreferred" : "Supported housing experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Lead Support Worker Salary £25,838 p.a. [pro rata], Earn £13.21 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140 Temporary (6 months contract), Part time (20 hpw), Hexham We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits Working 20 hours per week, Monday (9:30am – 6:30pm) and Wednesday (8am – 8pm) Supporting customers with complex mental health, dual diagnosis and learning difficulties You need an Enhanced with barring list (we pay for it) A valid driving licence and a vehicle insured for business use, we’ll pay for any business mileage Find out more Click APPLY NOW to see our   Support Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk Hexham (Hallgate) Hallgate", "summaryDescription" : "Lead Support Worker at Home Group. Skills: Support planning, Caseload management, Customer support. Lead support planning. Coordinate Support Workers", "createdAt" : "2026-06-14T19:46:55.486", "lastUpdated" : "2026-06-16T02:23:28.129", "ingestTimestamp" : "2026-06-14T19:46:55.486", "mongoId" : "6960822f0937eae70e9c7fe8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Dual diagnosis support", "Learning difficulties support", "Support planning", "Caseload management", "Customer support", "Complex needs support", "Supported housing", "Mental health", "Dual diagnosis", "Learning difficulties", "Enhanced with barring list" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6960822f0937eae70e9c7fef", "title" : "Lead Support Worker", "company" : "Home Group", "industry" : "Real Estate", "salary" : { "min" : 25838.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Hertfordshire-St Albans-St Albans (Cairns Close)", "locations" : [ "Hertfordshire-St Albans-St Albans (Cairns Close)", "18.Jan.26, 11:59:00 PM", "242888, 242888, true" ], "certifications" : [ "Enhanced DBS" ], "timestamp" : "2026-06-16T06:21:22.914", "fingerprint" : "774e3e8b94d78d101cf9551b39a63d4e2ba1e4ea19826c0920dfc79468b6b94c", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=242888", "externalId" : "242888", "industryFunction" : { }, "structuredLocations" : [ { "city" : "St Albans", "state" : "Hertfordshire", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.7530510,-0.3379675" } ], "locationText" : "St Albans, Hertfordshire, United Kingdom", "employmentType" : "FULL_TIME", "minimumEducation" : "Level 3 Diploma in Care or equivalent", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Support planning", "Caseload management" ], "hardSkillsList" : [ "Budgeting", "Cooking" ], "hardSkills" : [ { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Cooking", "level" : "intermediate" } ], "majorSkills" : "Support planning, Caseload management, Customer support", "majorSkillsList" : [ "Support planning", "Caseload management", "Customer support" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Work with multi-agency teams, Safeguard customers, Empower customers, Build customer independence, Prepare customers for move-on", "teamCollaboration" : "Work with multi-agency teams", "domainKnowledge" : "Supported housing", "domainList" : [ "supported-housing" ], "domainSpecificKnowledge" : [ "Supported housing" ], "continuousLearning" : "Learning and development offer", "specialRequirements" : "Enhanced DBS with barring list", "outcomesObjectives" : "Help people live independently", "qualificationsBasic" : "Level 3 Diploma in Care or equivalent experience, Experience assessing referrals, Experience coordinating support", "qualificationsPreferred" : "Supported housing experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Lead Support Worker Earn £25,838 per annum, £13.21 per hour, plus 34 days leave (rising to 39) and health cash plan worth over £1140 Permanent, full time (37.5 hpw) St. Albans We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job, it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits Service based role Working Monday to Friday from 9:00 am to 5:00 pm You need an Enhanced DBS with barring list, and we pay for that. What’s in it for you? 34 days leave, rising to 39 (this includes bank holidays and a “me day”) Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more Click APPLY NOW to see our   Support Coordinator Job Description , find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Central Supported Portfolio 702 St Albans (Cairns Close) Cairns Close", "summaryDescription" : "Lead Support Worker at Home Group. Skills: Support planning, Caseload management, Customer support. Lead support planning. Coordinate Support Workers", "createdAt" : "2026-06-14T18:48:04.642", "lastUpdated" : "2026-06-16T06:21:22.914", "ingestTimestamp" : "2026-06-14T18:48:04.642", "mongoId" : "6960822f0937eae70e9c7fef", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Budgeting", "Cooking", "Support planning", "Caseload management", "Customer support", "Supported housing", "Enhanced DBS" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a0a55b91663d49372c71b96", "title" : "Remote Client Support Team Lead", "company" : "US Service Animals", "salary" : { "min" : 40000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Mandeville, LA", "locations" : [ "Mandeville", "LA", "GA", "US", "TX", "US", "FL", "US", "NC", "US" ], "timestamp" : "2026-06-15T07:52:48.869", "fingerprint" : "7526851463da7cdd4e323f47c290f98c267490fb07f4493c98c3caa316f85e7f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://us-service-animals.breezy.hr/p/b18666b5fbf6-remote-client-support-team-lead", "externalId" : "b18666b5fbf6", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "coreResponsibilities" : "Manage client relationships, Ensure customer satisfaction, Drive value realization, Support client retention", "specialRequirements" : "Shifts evenings, weekends & holidays required", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Remote Call Center Team Lead (Client Support) \uD83D\uDCBC Job Type: Full-Time \uD83D\uDCB0 Pay: $40,000 – $45,000 annually \uD83D\uDD52 Schedule: Mon–Sun, 7:00 AM – 11:00 PM (shifts assigned; evenings, weekends & holidays required) \uD83D\uDCCD Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN) ABOUT THE R", "summaryDescription" : "Remote Client Support Team Lead at US Service Animals. Manage client relationships. Ensure customer satisfaction", "createdAt" : "2026-06-14T00:12:22.401", "lastUpdated" : "2026-06-15T07:52:48.869", "ingestTimestamp" : "2026-06-14T00:12:22.401", "mongoId" : "6a0a55b91663d49372c71b96", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 40000, "salaryAnnualMax" : 45000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69e1e3852beec4dd3d1d0efc", "title" : "Lead Support Worker", "company" : "Home", "industry" : "Healthcare", "salary" : { "max" : 28300.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cornwall-Cambourne-Camborne (Roskear House)", "locations" : [ "Cornwall-Cambourne-Camborne (Roskear House)", "28.Apr.26, 11:59:00 PM", "248748, 248748, true" ], "certifications" : [ "Level 3 Diploma in Care" ], "timestamp" : "2026-06-16T05:35:45.622", "fingerprint" : "552f4ffa78324dc2984f64286bd0e120fef5ff40624be48b277aae9f6df9e6d7", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=248748", "externalId" : "248748", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Camborne", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.2138828,-5.2990347" } ], "locationText" : "Camborne, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Support planning", "Caseload management" ], "hardSkillsList" : [ "Adult social care" ], "hardSkills" : [ { "name" : "Adult social care", "level" : "intermediate" } ], "majorSkills" : "Support coordination, Person-centred support", "majorSkillsList" : [ "Support coordination", "Person-centred support" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Work with multi-agency teams", "domainKnowledge" : "Adult social care needs; Supported housing", "domainList" : [ "adult-social-care-needs", "supported-housing" ], "domainSpecificKnowledge" : [ "Adult social care needs", "Supported housing" ], "documentationSkills" : "Update support plans", "continuousLearning" : "Complete online learning", "specialRequirements" : "Male applicants only, Occasional weekend work, Occasional office cover shifts, Out of hours On-Call responder, Business mileage reimbursement, Lone work", "outcomesObjectives" : "Help customers live independently", "qualificationsBasic" : "Level 3 Diploma in Care or equivalent experience, Experience assessing referrals, Experience coordinating support, Enhanced with barring list, Vehicle insured for business use, Business license", "qualificationsPreferred" : "Supporting others in supported housing", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Lead Support Worker This post is open to male applicants only , being male is a genuine occupational requirement under the Equality act 2010. Salary up to £28,300 (depending on skills and experience) per hour plus health cash plan worth over £1140 Permanent, full time (37.5 hpw), flexible working Roskear, Camborne and Rosehill Penzance but also supporting outreach customers in the old Penwith area if required (West Adult Social Care (ASC) Accommodation) We can’t offer a Certificate of Sponsorship (CoS) for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Working with customers with adult social care needs in the community, support and duration of support tailored to meet the individual’s needs. You need an Enhanced with barring list (we pay) A vehicle insured for business use (and a license!), we’ll pay for any business mileage The practical bits You will be based at an office in a residential service and be part of a Countywide team of outreach and residential workers Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion. Some weekend work may be required on a rotated basis, but we ask for volunteers first!/ occasional office cover shifts/ No sleep ins / We don’t work Bank Holidays/ After your probationary period you will have the opportunity to become an out of hour’s On-Call responder (paid at £50 for the first hour or part of the hour then at your usual rate of pay should the call out take longer). Although you’ll lone work some of the time, we do get together regularly for training and team meetings. Able to use technology to update support plans, complete online learning and to collaborate with colleagues. What’s in it for you? 34 days leave, rising to 39 (this includes bank holidays and a “me day”) Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more Click APPLY NOW to see our   Support Coordinator Job Description , (what we call the role internally!) find out about us, for help to apply and our benefits . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. South Supprtfolio 804 Camborne (Roskear House) 35 Roskear", "summaryDescription" : "Lead Support Worker at Home. Skills: Support coordination, Person-centred support. Lead support planning. Coordinate Support Workers", "createdAt" : "2026-06-14T20:49:49.343", "lastUpdated" : "2026-06-16T05:35:45.622", "ingestTimestamp" : "2026-06-14T20:49:49.343", "mongoId" : "69e1e3852beec4dd3d1d0efc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Adult social care", "Support coordination", "Person-centred support", "Support planning", "Caseload management", "Adult social care needs", "Supported housing", "Level 3 Diploma in Care" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7d6174d8ee00a094fac6", "title" : "Shopper Marketing Lead (12 Month FTC)", "company" : "THG", "industry" : "E-Commerce", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-commerce Lead roles in Manchester, UK, adjusted for seniority and contract employment type." }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-15T05:20:50.006", "fingerprint" : "c7a42a3230e72b16fcc29555eda66d209d9283978ac2b74e18a435873294a9eb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.thg.com/talent/job-search?gh_jid=4873615101", "externalId" : "4873615101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "CONTRACT", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Project management", "Strategic thinking" ], "hardSkillsList" : [ "Budget management", "ROI demonstration" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Budget management", "level" : "intermediate" }, { "name" : "ROI demonstration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Shopper Marketing, Brand strategy, Campaign management, Growth metrics", "majorSkillsList" : [ "Shopper Marketing", "Brand strategy", "Campaign management", "Growth metrics" ], "coreResponsibilities" : "Develop Shopper Marketing strategy, Execute Shopper Marketing strategy, Lead marketing team, Inspire marketing team, Drive retail expansion project, Grow offline presence, Grow online presence, Execute partnership model, Manage customer investment budget, Manage portfolio, Create in-store solutions, Execute launch strategies, Grow existing partnerships, Leverage brand strengths, Achieve contractual sales targets", "teamCollaboration" : "Internal creative agencies; Shopper agencies; Licensing teams; B2B team", "projectManagementSkills" : [ "Project lead" ], "domainKnowledge" : "Sports nutrition; Clothing retail; Food to go", "domainList" : [ "sports-nutrition", "clothing-retail", "food-to-go" ], "domainSpecificKnowledge" : [ "Sports nutrition", "Clothing retail", "Food to go" ], "toolProficiency" : [ "PowerPoint" ], "communicationSkills" : "Presenting to customers; Presenting to senior leadership", "continuousLearning" : "Bespoke development programmes", "innovationCreativity" : "Disruptive in-store solutions", "outcomesObjectives" : "Deliver ROI-driven strategy; Achieve sales targets", "qualificationsBasic" : "Minimum 5 years experience, Brand Marketing experience, Shopper/retail marketing experience, Setting Shopper Marketing strategy, Exceptional presenting skills, Excellent PowerPoint design skills, Commercial understanding, Managing budgets, Demonstrating ROI, Confident and accountable leader, Total ownership of projects", "qualificationsPreferred" : "Merchandising experience, FMCG sector experience, CPG sector experience, Health and wellness sector experience, Interest in sports nutrition, Managing and developing team", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster. What are you waiting for? Role: Shopper Marketing Lead (FTC 12 Months) Brand / Business Unit: THG Nutrition | Myprotein Reporting to: Brand Director / B2B Sales Director Location: THG ICON 1, 7-9 Sunbank Lane, WA15 0AF THG Nutrition: THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. This is an exciting opportunity to join MyProtein on a 12-month fixed-term contract. In this high-visibility role, you will take charge of Shopper Marketing driving growth on a global scale. You will lead our retail marketing efforts, from traditional shopper marketing to innovative cross-category merchandising that brings our clothing and nutrition products together in high-street stores and online retail. You will support our licensing marketing division, working with prestigious third-party partners to create and execute end-to-end launch strategies. This role sits within the B2B team, an energetic and collaborative global function. It offers a unique opportunity to showcase your leadership, strategic thinking, and project management skills, with significant ownership across key business areas. The creativity, agility, and dedication of our staff keep this business at the forefront of the industry, and we are looking for a leader to continue this momentum. Key Responsibilities Your responsibilities will be varied but will generally include: Strategic Leadership: Develop and execute the Shopper Marketing strategy for retail divisions, ensuring alignment with our 5-year plan and commercial targets.  Lead and inspire a team of marketing professionals, fostering a culture of creativity, collaboration, and results. Drive the retail expansion project across bricks and mortar in traditional shopper marketing retailers, Grow the offline and online presence for our nutrition and clothing ranges with key retailers. Execute the partnership model for food to go outlets. Manage the customer investment budget and portfolio across all retailers, delivering an ROI-driven strategy for all in-store executions. Work with specialist shopper agencies to create new and disruptive in-store solutions. Work with the licensing teams to execute the launch of new partnerships and grow existing partnerships by leveraging brand strengths to excite consumers and achieve contractual sales targets through strategic marketing levers. Stakeholder Management:  Act as the project lead for the business in this area, confidently presenting to customers and senior leadership (SLT) and managing relationships with internal and external creative and shopper agencies. Person Specification Essential Requirements: Minimum 5 years’ experience in Brand Marketing or shopper/retail marketing. Proven experience in setting Shopper Marketing strategy Exceptional presenting skills with the ability to influence senior stakeholders. Excellent PowerPoint design skills and a keen visual eye. Strong commercial understanding with experience managing budgets and demonstrating ROI. Must be a confident and accountable leader, comfortable taking total ownership of projects from concept to completion. Preferred Requirements: Merchandising experience is a bonus. Experience working in the FMCG, CPG, or health and wellness sectors. A strong interest in the sports and nutrition market. Experience managing and developing a team. What’s in it for me? Career Development Access bespoke development programmes that have been designed and developed by our in-house L you just need to let us know what support you need or changes you need to make. If you’re not sure, we can work with you to explore the available options. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.", "summaryDescription" : "Shopper Marketing Lead (12 Month FTC) at THG. Skills: Shopper Marketing, Brand strategy, Campaign management, Growth metrics. Develop Shopper Marketing strategy. Execute Shopper Marketing strategy", "postedDate" : "2026-06-14T03:16:21.789", "createdAt" : "2026-06-14T03:16:21.789", "lastUpdated" : "2026-06-15T05:20:50.006", "ingestTimestamp" : "2026-06-14T03:16:21.789", "mongoId" : "6a2c7d6174d8ee00a094fac6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Budget management", "ROI demonstration", "Leadership", "Shopper Marketing", "Brand strategy", "Campaign management", "Growth metrics", "Project management", "Strategic thinking", "Project lead", "Sports nutrition", "Clothing retail", "Food to go", "PowerPoint" ], "skillCount" : 14, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3065e2f292fd229cfac31b", "title" : "Trade Management and Support Officer", "company" : "Circle K Energy Trading SA", "industry" : "Retail", "salary" : { "min" : 1800.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Latvia", "locations" : [ "Latvia" ], "timestamp" : "2026-06-16T12:43:03.808", "fingerprint" : "92aa2a41b97c281e97e951014d4d04741538bcf7d7c0d5bba903334ea10b4996", "source" : "workday", "language" : "en", "applyUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Support-Office-Riga-BC--BU/Trade-Management-and-Support-Officer_R597584-1", "externalId" : "R597584", "industryFunction" : { }, "locationPoint" : "56.8796,24.6032", "structuredLocations" : [ { "city" : "Riga", "country" : "Latvia", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "56.9493977,24.1051846" } ], "locationText" : "Riga, Latvia", "minimumEducation" : "Master's", "technicalSkills" : "Power BI", "professionalSkills" : [ "Trade setup", "Pricing formula modelling", "Data validation", "Process improvements" ], "hardSkillsList" : [ "Excel proficiency", "System proficiency", "Data handling" ], "hardSkills" : [ { "name" : "Excel proficiency", "level" : "intermediate" }, { "name" : "System proficiency", "level" : "intermediate" }, { "name" : "Data handling", "level" : "intermediate" } ], "majorSkills" : "Trade management, ETRM system, Data accuracy", "majorSkillsList" : [ "Trade management", "ETRM system", "Data accuracy" ], "coreResponsibilities" : "Perform trade setup, Validate trade setup, Model pricing formulas, Quotations, Ensure compliance, Validate trade documentation, Validate system setups, Resolve discrepancies, Manage trade capture, Validate trade capture, Oversee process, Ensure end-to-end compliance, Contribute to process improvements, Contribute to simplification initiatives", "teamCollaboration" : "Coordinate with stakeholders; Collaborate across teams", "domainKnowledge" : "Energy market; Trading activities; Master Data; Business; Finance; Economics", "domainList" : [ "energy-market", "trading-activities", "master-data", "business", "finance", "economics" ], "domainSpecificKnowledge" : [ "Energy market", "Trading activities", "Master Data", "Business", "Finance", "Economics" ], "toolProficiency" : [ "Excel", "Power BI", "ETRM" ], "communicationSkills" : "Verbal English; Written English", "problemSolvingSkills" : "Analytical skills; Deep-dive into pricing", "qualificationsBasic" : "Master's degree, Analytical skills, Manage multiple tasks, Adapt to dynamic environment, Proficiency in Excel, Proficiency in Power BI, System skills, Handle large datasets, Interpersonal skills, Communication skills, Excellent English skills", "qualificationsPreferred" : "ETRM experience, Master Data experience, ERP experience, Accounting systems experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Job Description** **Circle K Energy Trading SA** is part of the Global Fuels organization and is responsible for fuel supply and trading activities across Europe. Our mission is to ensure efficient, compliant, and optimized trading operations in a rapidly evolving energy market. Trade Management and Support function plays an important role in ensuring data compliance and accuracy within the ETRM system, while coordinating closely with market traders, supply operations, finance, and other stakeholders to support smooth and efficient trading processes. This role is essential for maintaining operational excellence and supporting the CKETS Trading Team in Geneva from the Circle K Business Centre in Riga. **Circle K Business Centre in Riga, Latvia** is looking for: **Trade Management and Support Officer** **Type of Employment:** Permanent **Location** : Riga, Latvia **Visa requirements:** A valid work permit from the EU/EEA (relocation assistance is not provided) **Main Responsibilities:** * Perform detailed trade setup and validation within the ETRM system. Ensure accurate pricing formula modelling, fuel quotations, and alignment with commercial terms. * Ensure compliance with internal controls and requirements, validating trade documentation and system setups. * Coordinate with internal stakeholders to resolve discrepancies between commercial contracts and ETRM deal setups. * Manage and validate trade capture promptly after commercial transactions have been agreed upon. * Oversee the process through final execution, settlement, and payment, while ensuring end-to-end compliance and accuracy. * Leverage ETRM expertise and a strong understanding of trading activities. to contribute to process improvements and simplification initiatives within the function. **Main requirements:** * Degree in Master Data, Business, Finance, Economics, or a related field. * Strong analytical skills with the ability to deep-dive into pricing formulas. * Ability to manage multiple tasks, support diverse stakeholders simultaneously, and adapt effectively to a dynamic trading environment. * Proficiency in Excel and Power BI, with strong system skills and experience handling large datasets. * Strong interpersonal and communication skills, with the ability to communicate effectively and collaborate across teams. * Excellent written and verbal English skills for communication with colleagues across Europe. * Experience with ETRM, Master Data, ERP, or accounting systems is considered an advantage. **What you can expect at Circle K:** * For 6 years in a row, Circle K Business Centre has been awarded 1st place in the ‘CV-Online TOP Employer - International Business Services category.’ * Monthly salary:**starting from 1800 EUR** gross. * Covered tariff plan for your mobile phone. * Health insurance. * Employee discounts in our stores. * And more! **Interested?** We encourage you to apply by **June 30, 2026!** **We are looking forward to your application!** _**Circle K Business Centre SIA**_ _PVN Nr: LV40103511774_ _Duntes iela 6, Rīga, Latvija LV-1013_", "summaryDescription" : "Trade Management and Support Officer at Circle K Energy Trading SA. Skills: Trade management, ETRM system, Data accuracy. Perform trade setup. Validate trade setup", "postedDate" : "2026-06-16T03:48:54.991", "createdAt" : "2026-06-16T03:48:54.955", "lastUpdated" : "2026-06-16T12:43:03.808", "ingestTimestamp" : "2026-06-16T03:48:54.955", "mongoId" : "6a3065e2f292fd229cfac31b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Support-Office-Riga-BC--BU/Trade-Management-and-Support-Officer_R597584-1", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Excel proficiency", "System proficiency", "Data handling", "Trade management", "ETRM system", "Data accuracy", "Trade setup", "Pricing formula modelling", "Data validation", "Process improvements", "Energy market", "Trading activities", "Master Data", "Business", "Finance", "Economics", "Excel", "Power BI", "ETRM" ], "skillCount" : 19, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Energy", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305979f292fd229cf47e4f", "title" : "Technical Customer Support Team Lead", "company" : "ElevenLabs", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Customer Support Team Lead in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:33:09.010", "fingerprint" : "ea61a985934edfd75f5fa7d09de18d93c6f570a65ca499ea59271e9d682abc4f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/ElevenLabs/b20e2b5f-1cc3-40e6-87da-3f907e3796da/application", "externalId" : "b20e2b5f-1cc3-40e6-87da-3f907e3796da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, APIs, TTS, LLMs", "professionalSkills" : [ "People management", "Operational excellence", "Problem-solving", "Stakeholder management" ], "hardSkillsList" : [ "Technical support", "Customer support", "AI troubleshooting" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" }, { "name" : "AI troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Enterprise support, Team leadership, Technical expertise", "majorSkillsList" : [ "Enterprise support", "Team leadership", "Technical expertise" ], "coreResponsibilities" : "Lead and develop team, Hire talent, Mentor talent, Grow talent, Drive performance, Create culture of excellence, Own enterprise support operations, Manage day-to-day metrics, Manage KPIs, Ensure smooth operations, Support enterprise customers, Provide hands-on technical support, Maintain technical expertise, Support enterprise customers, Support complex issues, Drive operational improvements, Identify gaps, Identify bottlenecks, Create new workflows, Implement new workflows, Implement KPIs, Operationalize improvements, Bridge critical functions, Communicate customer needs, Communicate product gaps, Ensure global coverage, Manage scheduling, Manage coverage, Support enterprise customers, Build documentation, Maintain documentation, Ensure clear resources, Ensure accurate resources, Ensure up-to-date resources", "teamCollaboration" : "Support; Engineering; Revenue", "domainKnowledge" : "AI landscape; AI audio", "domainList" : [ "ai-landscape", "ai-audio" ], "domainSpecificKnowledge" : [ "AI landscape", "AI audio" ], "communicationSkills" : "Translate technical complexity", "documentationSkills" : "Build documentation; Maintain documentation", "problemSolvingSkills" : "Problem-solving mindset; First-principles thinking; Data-driven decision-making", "specialRequirements" : "Address critical issues, Ensure coverage outside standard work", "qualificationsBasic" : "5+ years enterprise support, 5+ years leadership experience, Technical execution capability, Troubleshoot code, Troubleshoot AI, Manage metrics, Manage KPIs, B2B or enterprise support experience", "qualificationsPreferred" : "Experience with AI landscape, Experience with APIs, Experience with TTS, Experience with LLMs, Experience with telephony", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. Hire talent", "createdAt" : "2026-06-16T00:28:59.201", "lastUpdated" : "2026-06-16T11:33:09.010", "ingestTimestamp" : "2026-06-16T00:28:59.201", "mongoId" : "6a305979f292fd229cf47e4f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical support", "Customer support", "AI troubleshooting", "Enterprise support", "Team leadership", "Technical expertise", "People management", "Operational excellence", "Problem-solving", "Stakeholder management", "AI landscape", "AI audio" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305086f292fd229cef1808", "title" : "Technical Customer Support Team Lead", "company" : "ElevenLabs", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Customer Support Team Lead in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:05:51.529", "fingerprint" : "d8a8fcbe657e1a81b19ac2b229bfded41d2c5b6a235b70b5291ed69693d4b25f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/elevenlabs/b20e2b5f-1cc3-40e6-87da-3f907e3796da/application", "externalId" : "b20e2b5f-1cc3-40e6-87da-3f907e3796da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, APIs, TTS, LLMs", "professionalSkills" : [ "People management", "Operational excellence", "Problem-solving", "Stakeholder management" ], "hardSkillsList" : [ "Technical support", "Customer support" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Enterprise support, Team leadership, Technical expertise", "majorSkillsList" : [ "Enterprise support", "Team leadership", "Technical expertise" ], "coreResponsibilities" : "Lead and develop team, Hire talent, Mentor talent, Grow talent, Own enterprise support operations, Manage day-to-day metrics, Manage KPIs, Ensure smooth operations, Provide hands-on technical support, Support enterprise customers, Support complex issues, Drive operational improvements, Identify gaps, Identify bottlenecks, Create new workflows, Implement new workflows, Operationalize improvements, Bridge critical functions, Communicate customer needs, Communicate product gaps, Ensure global coverage, Manage scheduling, Manage coverage, Build documentation, Maintain documentation", "teamCollaboration" : "Support; Engineering; Revenue", "domainKnowledge" : "AI landscape; AI audio", "domainList" : [ "ai-landscape", "ai-audio" ], "domainSpecificKnowledge" : [ "AI landscape", "AI audio" ], "communicationSkills" : "Translate technical complexity", "problemSolvingSkills" : "First-principles thinking; Data-driven decision-making", "qualificationsBasic" : "5+ years enterprise support, 5+ years leadership experience, Technical execution capability, Troubleshoot code, Troubleshoot AI, Manage metrics, Manage KPIs, B2B or enterprise support experience", "qualificationsPreferred" : "Experience with AI landscape, Experience with APIs, Experience with TTS, Experience with LLMs, Experience with telephony", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. Hire talent", "createdAt" : "2026-06-16T00:24:56.155", "lastUpdated" : "2026-06-16T10:05:51.529", "ingestTimestamp" : "2026-06-16T00:24:56.155", "mongoId" : "6a305086f292fd229cef1808", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical support", "Customer support", "Enterprise support", "Team leadership", "Technical expertise", "People management", "Operational excellence", "Problem-solving", "Stakeholder management", "AI landscape", "AI audio" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305a39f292fd229cf4e588", "title" : "Product Designer - 12-month contract", "salary" : { "min" : 85000.0, "max" : 120000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Product Designer in Toronto, Canada, adjusted for the technology industry and contract employment type." }, "location" : "Toronto, ON", "locations" : [ "Toronto, ON" ], "timestamp" : "2026-06-16T06:19:04.728", "fingerprint" : "984a3512fdf1ae621893087a9d45b2275dac1d46177e7ca0d611226b46d91549", "source" : "jazzhr", "language" : "en", "externalId" : "S0AiTQgXb5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "CONTRACT", "remoteFriendly" : false, "summaryDescription" : "Product Designer - 12-month contract", "createdAt" : "2026-06-15T22:20:03.814", "lastUpdated" : "2026-06-16T06:19:04.728", "ingestTimestamp" : "2026-06-15T22:20:03.814", "mongoId" : "6a305a39f292fd229cf4e588", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306434f292fd229cfa0a9e", "title" : "FTZ Support Engineer Team lead", "company" : "QAD, Inc.", "industry" : "Computer Software", "salary" : { "min" : 145000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead FTZ Support Engineer Team Lead in Houston, United States, adjusted for the SaaS industry and company size." }, "location" : "Houston, TX, United States", "locations" : [ "Houston", "TX", "United States" ], "timestamp" : "2026-06-16T08:32:33.186", "fingerprint" : "292f825be389fc84c1d52fce90033b4af0738559de92b52f1c405c029591bc4e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/QADInc/744000132258427-ftz-support-engineer-team-lead-", "externalId" : "744000132258427", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. This role is on-site in Miami's Brickell district. The selected candidate must have full work authorization already in effect in the U.S. No Visa sponsorship available. We are seeking a highly specialized FTZ Support Engineer/Team Lead to serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software. This is a critical \"player-coach\" role that bridges the gap between software troubleshooting and FTZ rules and regulations e. Reporting directly to the Director of Supply Chain Support, you will serve as the subject matter expert (SME) for Customs compliance and the operational gatekeeper, coordinating with our Engineering team.. You will lead and upskill our FTZ Tier 1 support agents. Key Responsibilities: * Engineering Escalation Gatekeeper (Tier 2): Intercept and triage complex compliance tickets (e.g., ABI rejections, HTS logic errors, missing MPF calculations) to significantly reduce Engineering escalations. Translate CBP response codes into actionable data fixes for the customer rather than passing them to Development. * FTZ Team Leadership & Upskilling: Manage, mentor, and train our frontline FTZ Support Agents on all aspects of FTZ ICRS utilization. Develop playbooks to empower the team to resolve E214 admission and 7501 entry workflow confusion on the first touch, expanding overall team capacity. * Product Management Liaison: Partner closely with FTZ Product and Engineering leadership as the internal SME. Provide real-world Customs and broker feedback to help shape the FTZ product roadmap, translating customer pain points into self-service tools and automation feature requests. * VIP Customer Escalation Management: Serve as the senior technical point of contact for Top FTZ enterprise accounts. ## Qualifications * 2+ years of direct experience in Foreign-Trade Zone (FTZ) operations, preferably administering a zone using QAD FTZ software (Formerly SmartZone). * Knowledge of how FTZ software interacts and relates to the Automated Commercial Environment (ACE) and the Automated Broker Interface (ABI). * Deep operational understanding and experience in processing FTZ transactions, from CBP Form 214 admissions through shipments from the Zone, including CBP Forms 7512, 3461, and 7501. * Experience with understanding required reporting, CBP, and PGA interaction when operating an FTZ. Technical & SaaS Troubleshooting: * Strong understanding of how software, specifically FTZ software, uses integration to process transactions. The ability to troubleshoot and review integration files is a strong plus. Leadership & Soft Skills: * Previous experience leading or mentoring, ideally in a globally distributed environment. * Exceptional stakeholder management skills; ability to confidently navigate high-pressure situations with enterprise FTZ operators and internal executive leadership. * Ability to understand how issues should be triaged based on how they affect customer’s operations and compliance. ## Additional Information * Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. * Opportunity to join a growing business, launching into its next phase of expansion and transformation. * Collaborative culture of smart and hard-working people who support one another to get the job done. * An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. * Compensation packages based on experience and desired skill set COMPENSATION PACKAGE: * Base Pay Range: $100,000.00 - $125,000.00 USD Annual. * Bonus: Eligible for an annual company performance bonus. * Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity * This position is also eligible for an annual company performance bonus * U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs About QAD: [QAD](https://www.qad.com/) | [Redzone](https://rzsoftware.com/) is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with [Champion Pace](https://www.qad.com/champion-pace), achieving measurable productivity, resilience, and growth in just 90 days. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-Remote", "summaryDescription" : "FTZ Support Engineer Team lead at QAD, Inc.", "postedDate" : "2026-06-15T18:07:38.000", "createdAt" : "2026-06-15T23:52:46.655", "lastUpdated" : "2026-06-16T08:32:33.186", "ingestTimestamp" : "2026-06-15T23:52:46.655", "mongoId" : "6a306434f292fd229cfa0a9e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306a2df292fd229cfcb6f3", "title" : "FTZ Support Engineer Team lead", "company" : "QAD, Inc.", "industry" : "Computer Software", "salary" : { "min" : 145000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead FTZ Support Engineer Team Lead in Houston, United States, adjusted for the SaaS industry and company size." }, "location" : "Houston, TX, United States", "locations" : [ "Houston", "TX", "United States" ], "timestamp" : "2026-06-16T09:32:49.474", "fingerprint" : "3b3158167eba1e511e664f1c514590dfee4cf00c04d0e6034e319e092e9394c0", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/QADInc/744000132258427-ftz-support-engineer-team-lead-", "externalId" : "744000132258427", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. This role is on-site in Miami's Brickell district. The selected candidate must have full work authorization already in effect in the U.S. No Visa sponsorship available. We are seeking a highly specialized FTZ Support Engineer/Team Lead to serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software. This is a critical \"player-coach\" role that bridges the gap between software troubleshooting and FTZ rules and regulations e. Reporting directly to the Director of Supply Chain Support, you will serve as the subject matter expert (SME) for Customs compliance and the operational gatekeeper, coordinating with our Engineering team.. You will lead and upskill our FTZ Tier 1 support agents. Key Responsibilities: * Engineering Escalation Gatekeeper (Tier 2): Intercept and triage complex compliance tickets (e.g., ABI rejections, HTS logic errors, missing MPF calculations) to significantly reduce Engineering escalations. Translate CBP response codes into actionable data fixes for the customer rather than passing them to Development. * FTZ Team Leadership & Upskilling: Manage, mentor, and train our frontline FTZ Support Agents on all aspects of FTZ ICRS utilization. Develop playbooks to empower the team to resolve E214 admission and 7501 entry workflow confusion on the first touch, expanding overall team capacity. * Product Management Liaison: Partner closely with FTZ Product and Engineering leadership as the internal SME. Provide real-world Customs and broker feedback to help shape the FTZ product roadmap, translating customer pain points into self-service tools and automation feature requests. * VIP Customer Escalation Management: Serve as the senior technical point of contact for Top FTZ enterprise accounts. ## Qualifications * 2+ years of direct experience in Foreign-Trade Zone (FTZ) operations, preferably administering a zone using QAD FTZ software (Formerly SmartZone). * Knowledge of how FTZ software interacts and relates to the Automated Commercial Environment (ACE) and the Automated Broker Interface (ABI). * Deep operational understanding and experience in processing FTZ transactions, from CBP Form 214 admissions through shipments from the Zone, including CBP Forms 7512, 3461, and 7501. * Experience with understanding required reporting, CBP, and PGA interaction when operating an FTZ. Technical & SaaS Troubleshooting: * Strong understanding of how software, specifically FTZ software, uses integration to process transactions. The ability to troubleshoot and review integration files is a strong plus. Leadership & Soft Skills: * Previous experience leading or mentoring, ideally in a globally distributed environment. * Exceptional stakeholder management skills; ability to confidently navigate high-pressure situations with enterprise FTZ operators and internal executive leadership. * Ability to understand how issues should be triaged based on how they affect customer’s operations and compliance. ## Additional Information * Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. * Opportunity to join a growing business, launching into its next phase of expansion and transformation. * Collaborative culture of smart and hard-working people who support one another to get the job done. * An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. * Compensation packages based on experience and desired skill set COMPENSATION PACKAGE: * Base Pay Range: $100,000.00 - $125,000.00 USD Annual. * Bonus: Eligible for an annual company performance bonus. * Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity * This position is also eligible for an annual company performance bonus * U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs About QAD: [QAD](https://www.qad.com/) | [Redzone](https://rzsoftware.com/) is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with [Champion Pace](https://www.qad.com/champion-pace), achieving measurable productivity, resilience, and growth in just 90 days. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-Remote", "summaryDescription" : "FTZ Support Engineer Team lead at QAD, Inc.", "postedDate" : "2026-06-15T18:07:38.000", "createdAt" : "2026-06-15T23:52:21.727", "lastUpdated" : "2026-06-16T09:32:49.474", "ingestTimestamp" : "2026-06-15T23:52:21.727", "mongoId" : "6a306a2df292fd229cfcb6f3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3058bdf292fd229cf43fb0", "title" : "EHR and Billing Support Specialist", "company" : "Sourcefit", "industry" : "Healthcare", "salary" : { "min" : 600000.0, "max" : 900000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level EHR and Billing Support Specialist in Quezon City, Philippines, adjusted for the healthcare industry." }, "location" : "Bridgetowne Quezon City, Philippines, PH", "locations" : [ "Bridgetowne Quezon City", "Philippines", "PH" ], "timestamp" : "2026-06-16T07:26:11.420", "fingerprint" : "e303d2761da72ab34d80b83cd91bece35748c2aa3f14f90a1c17c668af7fc24f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://sourcefit.breezy.hr/p/072ac1a28fec-ehr-and-billing-support-specialist", "externalId" : "072ac1a28fec", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Quezon City", "state" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6510546,121.0486254" } ], "locationText" : "Quezon City, Metro Manila, Philippines", "employmentType" : "FULL_TIME", "majorSkills" : "EHR, Billing support", "majorSkillsList" : [ "EHR", "Billing support" ], "coreResponsibilities" : "Provide EHR support, Provide billing support, Troubleshoot EHR issues, Troubleshoot billing issues, Assist users with EHR, Assist users with billing", "domainKnowledge" : "EHR systems; Medical billing", "domainList" : [ "ehr-systems", "medical-billing" ], "domainSpecificKnowledge" : [ "EHR systems", "Medical billing" ], "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "EHR experience, Billing support experience", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "summaryDescription" : "EHR and Billing Support Specialist at Sourcefit. Skills: EHR, Billing support. Provide EHR support. Provide billing support", "createdAt" : "2026-06-15T22:11:34.728", "lastUpdated" : "2026-06-16T07:26:11.420", "ingestTimestamp" : "2026-06-15T22:11:34.728", "mongoId" : "6a3058bdf292fd229cf43fb0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "EHR", "Billing support", "EHR systems", "Medical billing" ], "skillCount" : 4, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.9 }, { "id" : "69e1e3852beec4dd3d1d0f06", "title" : "Lead Support Worker", "company" : "Home Group", "industry" : "Healthcare", "salary" : { "min" : 27500.0, "max" : 28300.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cornwall-St Austell-St Austell (Eastbourne Road)", "locations" : [ "Cornwall-St Austell-St Austell (Eastbourne Road)", "22.Apr.26, 11:59:00 PM", "246289, 246289, true" ], "certifications" : [ "Enhanced with barring list" ], "timestamp" : "2026-06-15T09:31:35.496", "fingerprint" : "c0f6d7580644b5635048ab504a608d4291b70382ce8bc960a124ab2d964e2118", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=246289", "externalId" : "246289", "industryFunction" : { }, "structuredLocations" : [ { "city" : "St Austell", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.3381400,-4.7941840" } ], "locationText" : "St Austell, United Kingdom", "employmentType" : "FULL_TIME", "minimumEducation" : "Diploma in Care or equivalent", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Budgeting", "Cooking", "Attending appointments" ], "hardSkills" : [ { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Cooking", "level" : "intermediate" }, { "name" : "Attending appointments", "level" : "intermediate" } ], "majorSkills" : "Support planning, Caseload management, Customer support", "majorSkillsList" : [ "Support planning", "Caseload management", "Customer support" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Multi-agency teams", "domainKnowledge" : "Care Act; Mental Health Act", "domainList" : [ "care-act", "mental-health-act" ], "domainSpecificKnowledge" : [ "Care Act", "Mental Health Act" ], "continuousLearning" : "Learning and development offer", "qualificationsBasic" : "Level 3 Diploma in Care, Experience assessing referrals, Coordinating support experience", "qualificationsPreferred" : "Supported housing experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Lead Support Worker Salary £27,500 to £28,300 per annum depending on skills and experience pro rata plus 34 days leave (rising to 39) and health cash plan worth over £1140 2 x Permanent, full time positions (37.5 hpw), 1 x Permanent, part time position (30 hpw) St Austell, Cornwall We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. Personal care is not required in this role. What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Customers will be those where social care has a statutory duty to support under the Care Act or the Mental Health Act. Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits 2 week rolling rota, working 5 days, Monday to Sunday. Early shift and late shift. You need an Enhanced with barring list (we pay for it) What’s in it for you? 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too! Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream Find out more Click APPLY NOW to see our   Support Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk South West Supported Portfolio 4 St Austell (Eastbourne Road)", "summaryDescription" : "Lead Support Worker at Home Group. Skills: Support planning, Caseload management, Customer support. Lead support planning. Coordinate Support Workers", "createdAt" : "2026-06-14T06:51:30.527", "lastUpdated" : "2026-06-15T09:31:35.496", "ingestTimestamp" : "2026-06-14T06:51:30.527", "mongoId" : "69e1e3852beec4dd3d1d0f06", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Budgeting", "Cooking", "Attending appointments", "Support planning", "Caseload management", "Customer support", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Care Act", "Mental Health Act", "Enhanced with barring list" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305704f292fd229cf32726", "title" : "Support & Cleaning", "company" : "Indie Campers", "industry" : "Hospitality", "salary" : { "min" : 10500.0, "max" : 14500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an entry-level Support & Cleaning position in Porto, Portugal, adjusted for the hospitality industry and part-time employment." }, "location" : "Porto, Porto, Portugal", "locations" : [ "Porto", "Porto", "Portugal" ], "timestamp" : "2026-06-16T09:18:24.503", "fingerprint" : "5944882579594ab7f20aacad257613da18c08d6e2873b303396a1e0db3e3fc5f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://indiecampers.com/discover/en-us/careers/8591918002?gh_jid=8591918002", "externalId" : "8591918002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Porto", "state" : "Porto", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.1502195,-8.6103497" } ], "locationText" : "Porto, Porto, Portugal", "employmentType" : "PART_TIME", "majorSkills" : "Fleet cleaning, Vehicle preparation, Stock management", "majorSkillsList" : [ "Fleet cleaning", "Vehicle preparation", "Stock management" ], "coreResponsibilities" : "Clean vehicle interiors, Clean vehicle exteriors, Prepare vans with kits, Prepare vans with essentials, Inspect vehicles post-return, Manage cleaning supplies, Manage consumables, Support depot organisation, Support depot logistics, Maintain hygiene standards, Maintain appearance standards, Report issues for follow-up, Receive supplies, Store supplies, Organize supplies, Report shortages, Report damages, Keep cleaning areas organized, Move vehicles, Support operational needs", "continuousLearning" : "Training in cleaning standards; Training in detail verification; Training in minor repairs; Training in operational excellence", "specialRequirements" : "Physically active cleaning tasks, Working inside vehicles, Working outdoors, Lift up to 15 kg, Using cleaning products safely, Working in varying temperatures, Working in weather conditions, Maintain speed during high-volume operations, Work weekends, Work holidays, Work peak seasonal schedules, Adapt to last-minute needs", "qualificationsBasic" : "Experience in cleaning, Attention to detail, Commitment to hygiene standards, Physically fit, Able to perform manual tasks, Reliable, Punctual, Able to work in high-paced environments, Driving License (Category B), English proficiency, Able to perform physically active cleaning tasks, Comfortable working inside vehicles, Able to lift, move, or carry cleaning equipment (up to 15 kg), Comfortable using cleaning products and chemicals safely, Follow safety company guidelines, Comfortable working in varying temperatures, Able to maintain cleaning quality and speed, Flexible to work weekends, Flexible to work holidays, Flexible to work peak seasonal schedules, Capable of adapting to last-minute operational needs", "qualificationsPreferred" : "Hospitality experience preferred, Warehouse experience preferred, Housekeeping experience preferred, Operations experience preferred, Local language proficiency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT US Indie Campers is a global leader in road trip travel, operating one of the largest campervan fleets in the world. Support & Cleaning are essential to ensuring every van is spotless, safe, and ready for the next customer, directly influencing customer satisfaction and operational efficiency. THE ROLE The Support & Cleaning Agent focuses exclusively on maintaining the cleanliness, hygiene, and presentation of the rental fleet. This is a hands-on, physical, detail-oriented operational role responsible for: Cleaning vehicle interiors and exteriors Preparing vans with kits and essentials Inspecting vehicles post-return Managing cleaning supplies and consumables Supporting depot organisation and logistics WHAT WILL YOU WORK ON? Fleet Cleaning: clean and maintain vehicle interiors and exteriors to meet hygiene and appearance standards, ensuring consistent high-quality results. Vehicle Preparation: prepare campervans with required kits, bedding, and optional extras, ensuring readiness for bookings and check-in/check-out processes. Post-Return Inspection & Reporting: inspect vehicles upon return for cleanliness, missing items, or damage, and report issues for follow-up. Stock & Consumables Management: manage stock and consumables, including receiving, storing, and organizing supplies while reporting shortages or damages. Logistics & Depot Organisation: assist with depot logistics, keeping cleaning areas organized, moving vehicles, and supporting operational needs during peak times. WHO ARE WE LOOKING FOR? Must have: Experience in cleaning Nice to have: hospitality, warehouse, housekeeping, or operations preferred. Must have: Strong attention to detail and commitment to hygiene standards. Must have: Physically fit and able to perform manual tasks (cleaning, lifting, moving equipment). Must have: Reliable, punctual, and able to work in high-paced environments. Must have: Driving License (Category B). Must have: English and Nice to have: local language proficiency (if applicable) PHYSICAL AND OPERATIONAL REQUIREMENTS Must have: Able to perform physically active cleaning tasks for most of the shift, including standing, walking, bending, kneeling, stretching, and repetitive motion. Must have: Comfortable working inside vehicles (tight spaces, elevated surfaces), and outdoors around the fleet. Must have: Able to lift, move, or carry cleaning equipment, vacuum devices, water hoses, chemical products, or kits (up to 15 kg). Must have: Comfortable using cleaning products and chemicals safely, including disinfectants, detergents, stain removers, glass cleaners, and surface treatments (training provided). Must have: Must follow the safety company guidelines when handling chemical products Must have: Comfortable working in varying temperatures and weather conditions when washing or preparing vehicles outdoors. Must have: Able to maintain cleaning quality and speed during high-volume operations and peak season. Must have: Flexible to work weekends, holidays, and peak seasonal schedules. Must have: Capable of adapting to last-minute operational needs (e.g., urgent turnarounds or additional cleaning tasks). THE INDIE COMMITMENT! Competitive compensation and travel benefits. Clear progression to RoadTrip Agent or other operational roles. Training in cleaning standards, detail verification, minor repairs, and operational excellence. A multicultural, dynamic workplace with a strong team spirit. Are you Ready to Go Indie?", "summaryDescription" : "Support & Cleaning at Indie Campers. Skills: Fleet cleaning, Vehicle preparation, Stock management. Clean vehicle interiors. Clean vehicle exteriors", "postedDate" : "2026-06-15T23:20:12.595", "createdAt" : "2026-06-15T23:20:12.595", "lastUpdated" : "2026-06-16T09:18:24.503", "ingestTimestamp" : "2026-06-15T23:20:12.595", "mongoId" : "6a305704f292fd229cf32726", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Fleet cleaning", "Vehicle preparation", "Stock management" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305704f292fd229cf3272e", "title" : "Support & Cleaning", "company" : "Indie Campers", "industry" : "Hospitality", "salary" : { "min" : 10500.0, "max" : 14500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an Entry-level Support & Cleaning position in Lisboa, Portugal, with adjustments for the hospitality industry and part-time employment." }, "location" : "Lisboa, Lisboa, Portugal", "locations" : [ "Lisboa", "Lisboa", "Portugal" ], "timestamp" : "2026-06-16T06:54:11.346", "fingerprint" : "585e1eef1f7c3a7f74c6606f3b8f19d445b8119a9a95bcd1b51f3cdbe6102548", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://indiecampers.com/discover/en-us/careers/8591916002?gh_jid=8591916002", "externalId" : "8591916002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lisboa", "state" : "Lisboa", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisboa, Lisboa, Portugal", "employmentType" : "PART_TIME", "hardSkillsList" : [ "Cleaning" ], "hardSkills" : [ { "name" : "Cleaning", "level" : "intermediate" } ], "majorSkills" : "Fleet Cleaning, Vehicle Preparation, Stock Management", "majorSkillsList" : [ "Fleet Cleaning", "Vehicle Preparation", "Stock Management" ], "coreResponsibilities" : "Clean vehicle interiors, Clean vehicle exteriors, Maintain hygiene standards, Maintain appearance standards, Prepare vans with kits, Prepare vans with essentials, Inspect vehicles post-return, Report issues for follow-up, Manage cleaning supplies, Manage consumables, Receive supplies, Store supplies, Organize supplies, Report shortages, Report damages, Assist with depot logistics, Keep cleaning areas organized, Move vehicles, Support operational needs", "teamCollaboration" : "Multicultural workplace; Team spirit", "domainKnowledge" : "Road trip travel; Campervan fleet operations", "domainList" : [ "road-trip-travel", "campervan-fleet-operations" ], "domainSpecificKnowledge" : [ "Road trip travel", "Campervan fleet operations" ], "continuousLearning" : "Training in cleaning standards; Training in detail verification; Training in minor repairs; Training in operational excellence", "specialRequirements" : "Physical lifting up to 15 kg, Working in tight spaces, Working on elevated surfaces, Repetitive motion", "outcomesObjectives" : "Ensure vans are spotless; Ensure vans are safe; Ensure vans are ready; Influence customer satisfaction; Influence operational efficiency; Meet hygiene standards; Meet appearance standards; Ensure high-quality results; Ensure readiness for bookings; Ensure readiness for check-in/check-out", "qualificationsBasic" : "Experience in cleaning, Attention to detail, Commitment to hygiene standards, Physically fit, Able to perform manual tasks, Reliable, Punctual, Able to work in high-paced environments, Driving License (Category B), English proficiency, Able to perform physically active cleaning tasks, Comfortable working inside vehicles, Comfortable working outdoors around fleet, Able to lift, move, or carry cleaning equipment up to 15 kg, Comfortable using cleaning products and chemicals safely, Follow safety company guidelines, Comfortable working in varying temperatures, Comfortable working in weather conditions, Able to maintain cleaning quality and speed, Flexible to work weekends, Flexible to work holidays, Flexible to work peak seasonal schedules, Capable of adapting to last-minute operational needs", "qualificationsPreferred" : "Hospitality experience preferred, Warehouse experience preferred, Housekeeping experience preferred, Operations experience preferred, Local language proficiency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT US Indie Campers is a global leader in road trip travel, operating one of the largest campervan fleets in the world. Support & Cleaning are essential to ensuring every van is spotless, safe, and ready for the next customer, directly influencing customer satisfaction and operational efficiency. THE ROLE The Support & Cleaning Agent focuses exclusively on maintaining the cleanliness, hygiene, and presentation of the rental fleet. This is a hands-on, physical, detail-oriented operational role responsible for: Cleaning vehicle interiors and exteriors Preparing vans with kits and essentials Inspecting vehicles post-return Managing cleaning supplies and consumables Supporting depot organisation and logistics WHAT WILL YOU WORK ON? Fleet Cleaning: clean and maintain vehicle interiors and exteriors to meet hygiene and appearance standards, ensuring consistent high-quality results. Vehicle Preparation: prepare campervans with required kits, bedding, and optional extras, ensuring readiness for bookings and check-in/check-out processes. Post-Return Inspection & Reporting: inspect vehicles upon return for cleanliness, missing items, or damage, and report issues for follow-up. Stock & Consumables Management: manage stock and consumables, including receiving, storing, and organizing supplies while reporting shortages or damages. Logistics & Depot Organisation: assist with depot logistics, keeping cleaning areas organized, moving vehicles, and supporting operational needs during peak times. WHO ARE WE LOOKING FOR? Must have: Experience in cleaning Nice to have: hospitality, warehouse, housekeeping, or operations preferred. Must have: Strong attention to detail and commitment to hygiene standards. Must have: Physically fit and able to perform manual tasks (cleaning, lifting, moving equipment). Must have: Reliable, punctual, and able to work in high-paced environments. Must have: Driving License (Category B). Must have: English and Nice to have: local language proficiency (if applicable) PHYSICAL AND OPERATIONAL REQUIREMENTS Must have: Able to perform physically active cleaning tasks for most of the shift, including standing, walking, bending, kneeling, stretching, and repetitive motion. Must have: Comfortable working inside vehicles (tight spaces, elevated surfaces), and outdoors around the fleet. Must have: Able to lift, move, or carry cleaning equipment, vacuum devices, water hoses, chemical products, or kits (up to 15 kg). Must have: Comfortable using cleaning products and chemicals safely, including disinfectants, detergents, stain removers, glass cleaners, and surface treatments (training provided). Must have: Must follow the safety company guidelines when handling chemical products Must have: Comfortable working in varying temperatures and weather conditions when washing or preparing vehicles outdoors. Must have: Able to maintain cleaning quality and speed during high-volume operations and peak season. Must have: Flexible to work weekends, holidays, and peak seasonal schedules. Must have: Capable of adapting to last-minute operational needs (e.g., urgent turnarounds or additional cleaning tasks). THE INDIE COMMITMENT! Competitive compensation and travel benefits. Clear progression to RoadTrip Agent or other operational roles. Training in cleaning standards, detail verification, minor repairs, and operational excellence. A multicultural, dynamic workplace with a strong team spirit. Are you Ready to Go Indie?", "summaryDescription" : "Support & Cleaning at Indie Campers. Skills: Fleet Cleaning, Vehicle Preparation, Stock Management. Clean vehicle interiors. Clean vehicle exteriors", "postedDate" : "2026-06-15T23:18:25.134", "createdAt" : "2026-06-15T23:18:25.134", "lastUpdated" : "2026-06-16T06:54:11.346", "ingestTimestamp" : "2026-06-15T23:18:25.134", "mongoId" : "6a305704f292fd229cf3272e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Cleaning", "Fleet Cleaning", "Vehicle Preparation", "Stock Management", "Road trip travel", "Campervan fleet operations" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6b8774d8ee00a0913130", "title" : "Sales Support", "company" : "Flora Food Group", "industry" : "Food & Beverage", "salary" : { "min" : 35000.0, "max" : 50000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Sales Support roles in Amsterdam, Netherlands, adjusted for mid-seniority and the Food & Beverage industry." }, "location" : "Amsterdam (Valley)", "locations" : [ "Amsterdam (Valley)" ], "timestamp" : "2026-06-15T10:14:15.393", "fingerprint" : "369f5756d905c45be5defc0e17f064bc1bc4d767463e3f55a71708acb1503cb2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.florafoodgroup.com/careers/join-flora-food-group/8589278002?gh_jid=8589278002", "externalId" : "8589278002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, Netherlands", "professionalSkills" : [ "Project management", "Financial forecasting" ], "hardSkillsList" : [ "Excel skills", "Report analysis", "Financial statement analysis" ], "softSkillsList" : [ "Pro-active" ], "hardSkills" : [ { "name" : "Excel skills", "level" : "intermediate" }, { "name" : "Report analysis", "level" : "intermediate" }, { "name" : "Financial statement analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Pro-active" } ], "majorSkills" : "Sales support, Client relationship management, Revenue generation", "majorSkillsList" : [ "Sales support", "Client relationship management", "Revenue generation" ], "coreResponsibilities" : "Support sales of wholesale clients, Act as contact for prices, Act as contact for invoices, Act as contact for open orders, Act as contact for promotions, Support Key Account Managers, Manage multiple projects, Structure administrative responsibilities, Act as contact for internal departments, Act as contact for external stakeholders, Manage administration correctly, Manage administration timely, Manage wholesale clients, Build existing relationships, Grow existing relationships, Contribute to team goals, Visit clients", "teamCollaboration" : "Internal departments; External stakeholders; Key Account Managers", "projectManagementSkills" : [ "Manage multiple projects" ], "domainKnowledge" : "Foodservice; FMCG", "domainList" : [ "foodservice", "fmcg" ], "domainSpecificKnowledge" : [ "Foodservice", "FMCG" ], "toolProficiency" : [ "Excel" ], "specialRequirements" : "1 day client visits", "outcomesObjectives" : "Contribute to team goals", "qualificationsBasic" : "Vloeiend Nederlands en Engels", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Locatie: Amsterdam      Hybride      Over de positie      Om toekomstige groei binnen onze Flora Professional organisatie te verzorgen, zijn wij op zoek naar een ambitieuze commercieel medewerker. In deze rol ben je verantwoordelijk voor de verkoopondersteuning van onze groothandelsklanten. Je bent het voornaamste aanspreekpunt als het gaat om prijzen, facturen, openstaande bestellingen en promoties. Daarnaast ondersteun je de andere Key Account Managers wanneer dat nodig is.      Je hebt ervaring met het managen van meerdere projecten tegelijk en je brengt graag structuur in alle administratieve verantwoordelijkheden. In deze rol ben je het aanspreekpunt voor zowel interne afdelingen als externe stakeholders.      Je ondersteunt de Key Account Managers en zorgt ervoor dat alle administratie correct en tijdig wordt beheerd. Werken onder druk en tegelijkertijd verschillende projecten aansturen is dan ook iets wat je gewend bent. in deze rol verlies je nooit de commerciële interesse en omdat je ook aan de financiële forecasts werkt, zijn je Excel-vaardigheden up-to-date en kun je verschillende rapportages en jaarrekeningen correct analyseren. Daarnaast ben je verantwoordelijk voor enkele groothandels. Jij bent degene die deze bestaande relaties opbouwt en laat groeien, en bijdraagt aan de teamdoelstellingen. Dit betekent dat je 1 dag in de week klanten bezoekt.  Wat is er dus nodig om succesvol te zijn in deze rol?         Voor deze rol is het een must om vloeiend Nederlands en Engels op zakelijk niveau te spreken, lezen en schrijven. Je beheert graag verschillende administratieve taken en hebt altijd het overzicht over je werklast. Bovendien maak je gemakkelijk contact met andere mensen. Een achtergrond in voeding of FMCG is geen must.      Wat is het volgende?       Klinkt deze functie interessant, klik dan nu op de solliciteerknop! De deadline om te solliciteren is 23 juni. Als je nog vragen hebt, kun je mij, Alice Graca, een e-mail sturen naar: alice.graca@florafg.com.      Heb jij een pro-actieve en flexibele instelling? Dan nodigen we je uit om te solliciteren!  We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.  Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias. No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.", "summaryDescription" : "Sales Support at Flora Food Group. Skills: Sales support, Client relationship management, Revenue generation. Support sales of wholesale clients. Act as contact for prices", "postedDate" : "2026-06-13T20:48:48.553", "createdAt" : "2026-06-13T20:48:48.553", "lastUpdated" : "2026-06-15T10:14:15.393", "ingestTimestamp" : "2026-06-13T20:48:48.553", "mongoId" : "6a2c6b8774d8ee00a0913130", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Excel skills", "Report analysis", "Financial statement analysis", "Pro-active", "Sales support", "Client relationship management", "Revenue generation", "Project management", "Financial forecasting", "Manage multiple projects", "Foodservice", "FMCG", "Excel" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3054daf292fd229cf1b20b", "title" : "Administrative Support", "company" : "Expeditors", "industry" : "Financial Services", "salary" : { "min" : 42000.0, "max" : 55000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry Level Administrative Support in Eagan, United States, adjusted for the logistics industry and company size." }, "location" : "Eagan, MN, United States", "locations" : [ "Eagan", "MN", "United States" ], "timestamp" : "2026-06-16T07:56:26.467", "fingerprint" : "34c974e55771a998f6d5b6c0c5d43f5b53d27935784a5f567811f9766f291b55", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Expeditors/744000132258259-administrative-support", "externalId" : "744000132258259", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Eagan", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.8181730,-93.1659179" } ], "locationText" : "Eagan, Minnesota, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "MS Excel, MS Word", "hardSkillsList" : [ "Invoice processing", "Data entry" ], "hardSkills" : [ { "name" : "Invoice processing", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" } ], "majorSkills" : "Invoice processing, Data entry", "majorSkillsList" : [ "Invoice processing", "Data entry" ], "coreResponsibilities" : "Complete weekly invoice recaps, Upload documents into portals, Send out completed invoices, Process payable invoices, Process daily check requests, Monitor branch training reports, Data Entry, Monitor branch EDE report, Answer incoming calls, Sort incoming mail, Manage incoming checks", "teamCollaboration" : "Team environment", "domainKnowledge" : "International logistics; Global trade; Global supply chain management", "domainList" : [ "international-logistics", "global-trade", "global-supply-chain-management" ], "domainSpecificKnowledge" : [ "International logistics", "Global trade", "Global supply chain management" ], "toolProficiency" : [ "MS Excel", "MS Word" ], "communicationSkills" : "Communicate clearly", "continuousLearning" : "Training and Personnel Development Program", "qualificationsBasic" : "Accounting knowledge, Effective interpersonal skills, Listen, comprehend, communicate clearly, Good computer skills, Fluent in English", "qualificationsPreferred" : "Likes to work in a team environment, Pro-active approach, Organizational skills, Attention to Detail", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We take care of our employees, and they take care of our customers! Become a full-time member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Major Duties and Responsibilities * Complete weekly invoice recaps * Uploading documents into various portals * Send out completed invoices * Process payable invoices booking * Process daily check requests * Monitor branch training reports * Data Entry * Monitor branch EDE report * Answer incoming calls * Sort incoming mail * Manage incoming checks ## Qualifications * Accounting knowledge * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Likes to work in a team environment * Pro-active approach, strong organizational skills * Strong Attention to Detail * Good computer skills (MS Excel, MS Word) * Fluent in English ## Additional Information Expeditors offers excellent benefits: * Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus", "summaryDescription" : "Administrative Support at Expeditors. Skills: Invoice processing, Data entry. Complete weekly invoice recaps. Upload documents into portals", "postedDate" : "2026-06-15T18:03:58.000", "createdAt" : "2026-06-15T23:34:25.798", "lastUpdated" : "2026-06-16T07:56:26.467", "ingestTimestamp" : "2026-06-15T23:34:25.798", "mongoId" : "6a3054daf292fd229cf1b20b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 55000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Invoice processing", "Data entry", "International logistics", "Global trade", "Global supply chain management", "MS Excel", "MS Word" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304f64f292fd229cee7524", "title" : "Administrative Support", "company" : "Expeditors", "industry" : "Financial Services", "salary" : { "min" : 42000.0, "max" : 55000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry Level Administrative Support in Eagan, United States, adjusted for the logistics industry and company size." }, "location" : "Eagan, MN, United States", "locations" : [ "Eagan", "MN", "United States" ], "timestamp" : "2026-06-16T06:22:09.924", "fingerprint" : "53571e49eeccb6ff89436a33fd54d000e063ad8cc0e3e58e0ea92c766858802e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Expeditors/744000132258259-administrative-support", "externalId" : "744000132258259", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Eagan", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.8181730,-93.1659179" } ], "locationText" : "Eagan, Minnesota, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "MS Excel, MS Word", "professionalSkills" : [ "Logistics" ], "hardSkillsList" : [ "Data Entry", "Invoice processing" ], "hardSkills" : [ { "name" : "Data Entry", "level" : "intermediate" }, { "name" : "Invoice processing", "level" : "intermediate" } ], "majorSkills" : "Invoice processing, Data Entry", "majorSkillsList" : [ "Invoice processing", "Data Entry" ], "coreResponsibilities" : "Complete weekly invoice recaps, Upload documents into portals, Send out completed invoices, Process payable invoices booking, Process daily check requests, Monitor branch training reports, Data Entry, Monitor branch EDE report, Answer incoming calls, Sort incoming mail, Manage incoming checks", "teamCollaboration" : "Work in a team environment", "domainKnowledge" : "International logistics; Global trade; Global supply chain management", "domainList" : [ "international-logistics", "global-trade", "global-supply-chain-management" ], "domainSpecificKnowledge" : [ "International logistics", "Global trade", "Global supply chain management" ], "toolProficiency" : [ "MS Excel", "MS Word" ], "communicationSkills" : "Communicate clearly; Communicate concisely", "continuousLearning" : "Training and Personnel Development Program; Growth opportunities", "qualificationsBasic" : "Accounting knowledge, Effective interpersonal skills, Listen, comprehend, communicate clearly, Good computer skills, Fluent in English", "qualificationsPreferred" : "Likes to work in a team environment, Pro-active approach, Organizational skills, Attention to Detail", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We take care of our employees, and they take care of our customers! Become a full-time member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Major Duties and Responsibilities * Complete weekly invoice recaps * Uploading documents into various portals * Send out completed invoices * Process payable invoices booking * Process daily check requests * Monitor branch training reports * Data Entry * Monitor branch EDE report * Answer incoming calls * Sort incoming mail * Manage incoming checks ## Qualifications * Accounting knowledge * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Likes to work in a team environment * Pro-active approach, strong organizational skills * Strong Attention to Detail * Good computer skills (MS Excel, MS Word) * Fluent in English ## Additional Information Expeditors offers excellent benefits: * Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus", "summaryDescription" : "Administrative Support at Expeditors. Skills: Invoice processing, Data Entry. Complete weekly invoice recaps. Upload documents into portals", "postedDate" : "2026-06-15T18:03:58.000", "createdAt" : "2026-06-15T21:42:13.638", "lastUpdated" : "2026-06-16T06:22:09.924", "ingestTimestamp" : "2026-06-15T21:42:13.638", "mongoId" : "6a304f64f292fd229cee7524", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 55000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Data Entry", "Invoice processing", "Logistics", "International logistics", "Global trade", "Global supply chain management", "MS Excel", "MS Word" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc34474d8ee00a0a08de9", "title" : "Tier Support Team Lead", "company" : "Owner", "industry" : "Customer Experience", "salary" : { "min" : 6.0E7, "max" : 9.0E7, "currency" : "COP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Tier Support Team Lead in the SaaS industry in Colombia, adjusted for seniority and remote work." }, "location" : "Remote - Colombia", "locations" : [ "Remote - Colombia" ], "timestamp" : "2026-06-16T03:47:19.890", "fingerprint" : "ffc9404d39cd45bd6d72697ccca65ea0ac86293d14243ecdba72f4846b1c04fc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/owner/4fa430e6-55ba-4cb9-8311-daa8f57e1db7/application", "externalId" : "4fa430e6-55ba-4cb9-8311-daa8f57e1db7", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Colombia", "continent" : "sa", "workMode" : "remote" } ], "locationText" : "Colombia", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Team leadership", "Performance management", "Customer support" ], "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Success, Team Leadership, Support Operations", "majorSkillsList" : [ "Customer Success", "Team Leadership", "Support Operations" ], "coreResponsibilities" : "Lead from the floor, Coach with intention, Drive consistent performance, Ensure customers receive timely, empathetic, and high-quality support, Execute Tier support, Coach agents in real time, Reinforce expectations, Monitor performance, Make decisions without constant direction, Deliver feedback that drives change", "domainKnowledge" : "Restaurant industry; Local business software", "domainList" : [ "restaurant-industry", "local-business-software" ], "domainSpecificKnowledge" : [ "Restaurant industry", "Local business software" ], "toolProficiency" : [ "Salesforce", "Talkdesk", "Intercom" ], "communicationSkills" : "Deliver feedback", "problemSolvingSkills" : "Rapid course correction; Troubleshooting", "outcomesObjectives" : "Ensure customers receive timely, empathetic, and high-quality support", "qualificationsBasic" : "People-first, execution-obsessed leader, Lead from the floor, Coach with intention, Drive consistent performance, Daily presence, Clear standards, Rapid course correction, Ensure customers receive timely, empathetic, and high-quality support, Day-to-day execution of Tier support, Coach agents in real time, Reinforce expectations, Monitor performance, Make decisions without constant direction, Clear, direct, and empathetic communicator, Deliver feedback that drives change, Calm, structured leader, Experience with support tooling", "qualificationsPreferred" : "Spanish/English bilingual fluency is a plus, Restaurant, hospitality, or marketplace support experience is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! About Owner.com http://owner.com/ Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We’re looking for a people-first, execution-obsessed Tier I Support Team Lead to lead from the floor, coach with intention, and drive consistent performance across our frontline Support team. This role is not about passive management. It’s about daily presence, clear standards, strong coaching, and rapid course correction to ensure customers receive timely, empathetic, and high-quality support—every interaction, every day. The Tier I Support Team Lead is responsible for the day-to-day execution of Tier I support. You will coach agents in real time, reinforce expectations, monitor performance against clear metrics, and take action when standards are not being met. You’ll work closely with other Team Leads, the Support Manager, and QA to ensure alignment, coverage, and consistency across the org. This role is 100% remote and may be based in LATAM - Colombia, Mexico or Costa Rica. The Impact You’ll Have - Lead and develop frontline agents - Own coaching and development for a pod of Tier I agents through structured 1:1s, live call/chat coaching, and timely feedback - Build confidence and capability while holding a high bar for performance, ownership, and customer experience - Identify skill vs. will gaps and address them directly through coaching or performance management - Own quality, accuracy, and consistency - Reinforce SOPs, workflows, and decision frameworks consistently - Partner with QA to calibrate expectations, address trends, and translate QA insights into clear coaching actions - Ensure tone, accuracy, and adherence meet expectations—not just CSAT - Drive daily execution and results - Actively monitor SLA, productivity, schedule adherence, attendance, and CSAT - Stay close to the floor to identify risks early and intervene quickly - Escalate issues appropriately while maintaining strong Tier I → Tier II handoffs - Build a culture of accountability and support - Create an environment where expectations are clear, feedback is frequent, and performance is owned - Balance empathy with accountability—agents feel supported and responsible for results - Reinforce behaviors that align with our values and customer standards - Enable scale and operational improvement - Surface gaps in training, documentation, tooling, or process - Partner with leadership to continuously improve how Tier I support operates at scale - Help agents progress toward mastery-level performance and future growth opportunities Who You’ll Work With - Report to: Support Team Manager - Coach daily: Tier I Support Agents through 1:1s, feedback, and performance management - Partner with: Other Tier I Team Leads to ensure coverage, consistency, and alignment - Collaborate with: Tier II Team Lead to improve escalation quality and handoffs - Work closely with: QA Analyst on calibration, trends, and targeted coaching initiatives What We’re Looking For - 3–6 years of experience in customer support, ideally in a high-volume SaaS or marketplace environment - 1–2 years in a leadership, senior agent, SME, or acting lead role with direct coaching responsibility - Strong passion for coaching and developing others—paired with comfort holding firm performance standards - Proven ability to manage day-to-day performance across SLA, productivity, attendance, and quality - Ability to diagnose performance issues (skill, behavior, clarity, or effort) and respond decisively - Highly organized, proactive, and comfortable making decisions without constant direction - Clear, direct, and empathetic communicator—able to deliver feedback that drives change - Experience with support tooling (Salesforce, Talkdesk, Intercom, or similar CRM/telephony platforms) - Calm, structured leader in fast-paced, high-volume environments - Spanish/English bilingual fluency is a strong plus - Restaurant, hospitality, or marketplace support experience is a plus Pay & Benefits - The estimated base salary range for this role is $30k USD - Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Interview Process - Recruiter Screen — 30-minute video call to align on your background, what you're looking for, and answer any early questions. - Hiring Manager Screen — 30-minute video interview to go deeper on your experience and how you work. - Full Interview Round — 45-minute interview with our Support Manager to dive deeper into your leadership experience and background. - Final Round — 30-minute video conversation with a senior leadership member. \uD83D\uDEA9 Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as \"phishing\" or “spam” and do not respond. Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.", "summaryDescription" : "Tier Support Team Lead at Owner. Skills: Customer Success, Team Leadership, Support Operations. Lead from the floor. Coach with intention", "createdAt" : "2026-06-14T20:22:27.921", "lastUpdated" : "2026-06-16T03:47:19.890", "ingestTimestamp" : "2026-06-14T20:22:27.921", "mongoId" : "6a2cc34474d8ee00a0a08de9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Leadership", "Customer Success", "Team Leadership", "Support Operations", "Team leadership", "Performance management", "Customer support", "Restaurant industry", "Local business software", "Salesforce", "Talkdesk", "Intercom" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307663f292fd229c01919c", "title" : "Marketing Coordinator, German Speaker (12 month Contract)", "company" : "Box", "industry" : "Technology", "salary" : { "min" : 35000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Marketing Coordinator in London, adjusted for the technology industry and contract employment type." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T12:59:08.805", "fingerprint" : "62fc42e6dcc54816eb5771fe5eff32897a8b5215e4031e3b9f57595b673610d4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/boxinc/jobs/8003970", "externalId" : "8003970", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "CONTRACT", "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "remoteFriendly" : false, "rawDescription" : "WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU As our DACH Marketing Coordinator in London (Old Street) for a 12 month FTC. You’ll learn how great marketing comes together by helping plan events, create campaigns, and work with partners that reach customers in Germany, Austria, and Switzerland. You won’t be expected to know it all on day one. You’ll collaborate with friendly experts across Sales and Marketing, learn how to turn a business goal into a simple plan, help bring that plan to life (think event invites, web pages, emails, and webinars), and then see the results—what worked, what didn’t, and how to improve. If you’re curious, organized, and excited to learn how modern B2B marketing really works, this role gives you hands-on experience and a clear path to grow. WHAT YOU'LL DO Plan, execute, and follow up on first- and third-party events across the DACH region, driving audience acquisition and measurable outcomes. Translate sales priorities into localized, insight-led campaigns in partnership with the Regional DACH Marketing Lead and Sales. Execute joint marketing programs with regional partners, managing timelines, assets, and ROI tracking. Coordinate landing pages, email nurtures, and webinars with Marketing Operations to ensure on-time, high-quality delivery. Support EMEA digital tactics—paid, organic social, and employee advocacy—to amplify regional initiatives. Track, analyze, and report campaign and event performance, sharing insights and recommendations to optimize pipeline impact. Maintain strong cross-functional communication with Sales, SDR, and Partner teams to drive alignment and follow-through. Own key operational workflows, including localization, asset management, and calendar management, to keep programs on track. WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. Fluent in German and English, with demonstrated ability to tailor messaging for DACH audiences. Some experience in B2B marketing, events, or partner marketing; internships and placements welcome! Strong project manager who is organized, detail-oriented, and comfortable prioritizing multiple deadlines. Data-aware and curious, using analytics to evaluate performance and inform iteration. Collaborative communicator who builds trust with Sales, SDR, partners, and cross-functional teams. Creative problem-solver with a can-do attitude and resilience in a fast-moving environment. Experience with marketing tools (e.g., marketing automation, webinar platforms, CMS) is a plus. Right to work in the UK required; London-based hybrid role with in-office collaboration. Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! BENEFITS Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidized gym membership. There is such a thing as a free lunch, you can order from a daily menu along with lots of snacks and drinks. EMEA HQ office is located in the impressive White Collar Factory on Old Street; www.whitecollarfactory.com and other European offices in Paris, Munich, Amsterdam, and Warsaw. EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. #LI-EMEA", "summaryDescription" : "Marketing Coordinator, German Speaker (12 month Contract) at Box. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics", "postedDate" : "2026-06-16T01:18:52.102", "createdAt" : "2026-06-16T01:18:52.102", "lastUpdated" : "2026-06-16T12:59:08.805", "ingestTimestamp" : "2026-06-16T01:18:52.102", "mongoId" : "6a307663f292fd229c01919c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306411f292fd229cfa008f", "title" : "Yard Support", "company" : "Umdasch Group", "industry" : "Construction", "salary" : { "min" : 36000.0, "max" : 48000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level manufacturing roles in McKinney, United States, with adjustments for company size and industry." }, "location" : "McKinney, TX, United States", "locations" : [ "McKinney", "TX", "United States" ], "timestamp" : "2026-06-16T10:41:26.417", "fingerprint" : "9e0c757a9fdf17637c76fe7985880033488c57789bf63fba3e63043222d6b3cf", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/UmdaschGroup/744000132253609-yard-support", "externalId" : "744000132253609", "industryFunction" : { }, "structuredLocations" : [ { "city" : "McKinney", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.1976496,-96.6154471" } ], "locationText" : "McKinney, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Manage yard operations, Coordinate with logistics, Oversee inventory, Ensure safety compliance, Maintain equipment, Process documentation, Support site activities, Liaise with vendors", "teamCollaboration" : "Cross-functional teams; Logistics department; Site personnel", "domainKnowledge" : "Yard management; Logistics operations", "domainList" : [ "yard-management", "logistics-operations" ], "domainSpecificKnowledge" : [ "Yard management", "Logistics operations" ], "communicationSkills" : "Vendor communication", "documentationSkills" : "Process documentation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group. We Make It Work. As a member of our Yard Team, you will play a crucial role in maintaining the organization and cleanliness of our yard, supporting various aspects of material production, and ensuring a safe working environment. The ideal candidate should be detail-oriented, and capable of handling various tasks related to yard operations. This role will be based in our Dallas Satellite located in McKinney, TX and will report into our local Yard Manager. Responsibilities: * Material Handling: Assist in the loading and unloading of materials and equipment components using forklifts and other equipment. * Yard Maintenance: Keep the yard area clean, organized, and free of debris. Perform routine maintenance tasks to ensure a safe and efficient working environment. * Inventory Management: Monitor and manage inventory levels of raw materials and finished products. Report any discrepancies or shortages. * Assist in Production: Support production activities by transporting materials, tools, and equipment as needed. Collaborate with other team members to meet production goals. * Equipment Operation: Operate machinery, such as forklifts and skid steers, in a safe and responsible manner. Conduct routine checks on equipment to ensure proper functioning. * Adhere to Safety Protocols: Follow safety guidelines and protocols to prevent accidents and ensure a secure working environment. Report any safety concerns promptly. * Collaboration: Work closely with other team members, including welders and fabricators, to facilitate seamless workflow and meet project deadlines. * General Labor: Perform general labor tasks as assigned, including but not limited to cleaning, sweeping, and assisting in the setup of work areas. ## Qualifications Qualifications: * Previous experience in a similar role, preferably in a manufacturing or construction environment. * Ability to operate forklifts and other yard equipment safely. * Physical fitness and stamina to handle manual labor tasks in an outdoor environment. * Basic understanding of inventory management principles. * Strong attention to detail and commitment to maintaining a clean and organized workspace. * Effective communication skills and the ability to work collaboratively within a team. * Knowledge of safety protocols and a commitment to maintaining a safe work environment. ## Additional Information Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team. If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd. Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference. Please submit your resume and apply now. External candidates must be authorized to work for any employer in the USA.", "summaryDescription" : "Yard Support at Umdasch Group. Manage yard operations. Coordinate with logistics", "postedDate" : "2026-06-15T17:40:05.000", "createdAt" : "2026-06-16T00:11:36.650", "lastUpdated" : "2026-06-16T10:41:26.417", "ingestTimestamp" : "2026-06-16T00:11:36.650", "mongoId" : "6a306411f292fd229cfa008f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 36000, "salaryAnnualMax" : 48000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Yard management", "Logistics operations" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306516f292fd229cfa5185", "title" : "Yard Support", "company" : "Umdasch Group", "industry" : "Construction", "salary" : { "min" : 36000.0, "max" : 48000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level manufacturing roles in McKinney, United States, with adjustments for company size and industry." }, "location" : "McKinney, TX, United States", "locations" : [ "McKinney", "TX", "United States" ], "timestamp" : "2026-06-16T08:18:42.049", "fingerprint" : "fb37e913dd4f330a440b7e3039d07151db8dbe1382baa797df4899d53af8431b", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/UmdaschGroup/744000132253609-yard-support", "externalId" : "744000132253609", "industryFunction" : { }, "structuredLocations" : [ { "city" : "McKinney", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.1976496,-96.6154471" } ], "locationText" : "McKinney, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Operational metrics analysis" ], "hardSkills" : [ { "name" : "Operational metrics analysis", "level" : "intermediate" } ], "majorSkills" : "Process improvement, Cross-functional coordination, Vendor management, Stakeholder management", "majorSkillsList" : [ "Process improvement", "Cross-functional coordination", "Vendor management", "Stakeholder management" ], "coreResponsibilities" : "Manage daily operations, Oversee operational processes, Coordinate cross-functional teams, Manage vendor relationships, Engage with stakeholders, Track operational metrics, Plan resources effectively, Implement process improvements", "teamCollaboration" : "Cross-functional teams; Vendor relationships; Stakeholder engagement", "problemSolvingSkills" : "Process improvement", "qualificationsBasic" : "5+ years of experience in operations, Experience with process improvement, Experience with cross-functional coordination, Experience with vendor management, Experience with stakeholder management, Experience with operational metrics, Experience with resource planning", "qualificationsPreferred" : "Experience in continuous improvement methodologies", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group. We Make It Work. As a member of our Yard Team, you will play a crucial role in maintaining the organization and cleanliness of our yard, supporting various aspects of material production, and ensuring a safe working environment. The ideal candidate should be detail-oriented, and capable of handling various tasks related to yard operations. This role will be based in our Dallas Satellite located in McKinney, TX and will report into our local Yard Manager. Responsibilities: * Material Handling: Assist in the loading and unloading of materials and equipment components using forklifts and other equipment. * Yard Maintenance: Keep the yard area clean, organized, and free of debris. Perform routine maintenance tasks to ensure a safe and efficient working environment. * Inventory Management: Monitor and manage inventory levels of raw materials and finished products. Report any discrepancies or shortages. * Assist in Production: Support production activities by transporting materials, tools, and equipment as needed. Collaborate with other team members to meet production goals. * Equipment Operation: Operate machinery, such as forklifts and skid steers, in a safe and responsible manner. Conduct routine checks on equipment to ensure proper functioning. * Adhere to Safety Protocols: Follow safety guidelines and protocols to prevent accidents and ensure a secure working environment. Report any safety concerns promptly. * Collaboration: Work closely with other team members, including welders and fabricators, to facilitate seamless workflow and meet project deadlines. * General Labor: Perform general labor tasks as assigned, including but not limited to cleaning, sweeping, and assisting in the setup of work areas. ## Qualifications Qualifications: * Previous experience in a similar role, preferably in a manufacturing or construction environment. * Ability to operate forklifts and other yard equipment safely. * Physical fitness and stamina to handle manual labor tasks in an outdoor environment. * Basic understanding of inventory management principles. * Strong attention to detail and commitment to maintaining a clean and organized workspace. * Effective communication skills and the ability to work collaboratively within a team. * Knowledge of safety protocols and a commitment to maintaining a safe work environment. ## Additional Information Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team. If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd. Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference. Please submit your resume and apply now. External candidates must be authorized to work for any employer in the USA.", "summaryDescription" : "Yard Support at Umdasch Group. Skills: Process improvement, Cross-functional coordination, Vendor management, Stakeholder management. Manage daily operations. Oversee operational processes", "postedDate" : "2026-06-15T17:40:05.000", "createdAt" : "2026-06-16T00:02:11.003", "lastUpdated" : "2026-06-16T08:18:42.049", "ingestTimestamp" : "2026-06-16T00:02:11.003", "mongoId" : "6a306516f292fd229cfa5185", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 36000, "salaryAnnualMax" : 48000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Operational metrics analysis", "Process improvement", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Process management", "Resource planning" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306199f292fd229cf9719d", "title" : "Chargé(e) de Support Client / Service Client - F/H", "company" : "MONEXT", "industry" : "Financial Services", "salary" : { "min" : 32000.0, "max" : 40000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support role in Aix-en-Provence, France, adjusted for the FinTech industry." }, "location" : "Aix-en-Provence, Provence-Alpes-Côte d'Azur, France", "locations" : [ "Aix-en-Provence", "Provence-Alpes-Côte d'Azur", "France" ], "timestamp" : "2026-06-16T08:03:13.357", "fingerprint" : "1033bad84647b64e781517e848903b6629ce1265fea186eb56e5ad1819896ced", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/MONEXT/744000132234610-charge-e-de-support-client-service-client-f-h", "externalId" : "744000132234610", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Aix-en-Provence", "state" : "Provence-Alpes-Côte d'Azur", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "43.5298424,5.4474738" } ], "locationText" : "Aix-en-Provence, Provence-Alpes-Côte d'Azur, France", "employmentType" : "CONTRACT", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "JIRA", "professionalSkills" : [ "Support client", "Service client", "Support technique", "Analyse", "Organisation" ], "hardSkillsList" : [ "Paiement en ligne", "Paiement de proximité" ], "hardSkills" : [ { "name" : "Paiement en ligne", "level" : "intermediate" }, { "name" : "Paiement de proximité", "level" : "intermediate" } ], "majorSkills" : "Support client, Paiement", "majorSkillsList" : [ "Support client", "Paiement" ], "coreResponsibilities" : "Répondre aux demandes clients via notre outil de, Assurer le support de niveau 1 sur les, Analyser, qualifier et escalader vers les équipes techniques, Accompagner les clients dans la compréhension des parcours, Suivre les demandes jusqu’à leur résolution, Garantir un haut niveau de satisfaction client, Contribuer à l’amélioration continue des processus, Contribuer à l’amélioration continue de la documentation support", "teamCollaboration" : "Équipes techniques", "domainKnowledge" : "Solutions de paiement; Paiement en ligne; Paiement de proximité; Monétique; Fintech; E-commerce", "domainList" : [ "solutions-de-paiement", "paiement-en-ligne", "paiement-de-proximite", "monetique", "fintech", "e-commerce" ], "domainSpecificKnowledge" : [ "Solutions de paiement", "Paiement en ligne", "Paiement de proximité", "Monétique", "Fintech", "E-commerce" ], "toolProficiency" : [ "JIRA" ], "communicationSkills" : "Qualités rédactionnelles; Qualités relationnelles; Communication écrite; Communication orale", "documentationSkills" : "Documentation support", "continuousLearning" : "Parcours de formation dynamique; Monétique; Cybersécurité", "problemSolvingSkills" : "Esprit d’analyse", "outcomesObjectives" : "Garantir un haut niveau de satisfaction client", "qualificationsBasic" : "Formation Bac+3 (commerce, relation client, informatique, banque/paiement ou équivalent), Première expérience en support client, service client ou support technique, Bon niveau de communication écrite et orale en français", "qualificationsPreferred" : "Idéalement dans les paiements, la fintech ou l’IT, Bonne compréhension des environnements paiement, e-commerce ou monétique, Connaissance et maîtrise de JIRA, Anglais souhaité", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "MONEXT est un acteur majeur du paiement en France et en Europe avec plus de 400 personnes qui œuvrent au quotidien pour innover et permettre de belles révolutions. Nous accompagnons plus de 150 établissements financiers et 12 000 commerçants dans tous les secteurs d’activités (comprenant les plus belles références du e-commerce) avec des services innovants qui couvrent l’ensemble de la chaîne monétique en harmonie avec les évolutions réglementaires. Nous développons des solutions toujours plus sécurisées qui anticipent tous les nouveaux usages afin de contribuer au développement de nos clients: paiement omnicanal, optimisation des flux financiers, crédit, processing de cartes, lutte contre la fraude… partout et sur tous les « devices ». Et nous ne comptons pas nous arrêter-là. MONEXT entend poursuivre son développement en : * Innovant, encore et toujours, afin de rendre nos offres plus différenciantes, * Proposant progressivement une offre plus globale, de la caisse ou point de vente en ligne jusqu’aux services de paiement, au travers de notre établissement de paiement, * Renforçant notre relation avec nos clients, afin d’être au cœur de leurs préoccupations, * Valorisant nos savoir-faire, en ciblant plus fortement encore les opportunités (retour sur investissement, valeur de la référence, apport fonctionnel) et en les délivrant de manière exemplaire (qualité, délai), * Améliorant notre agilité et la qualité de notre exécution, * Partageant notre enthousiasme, qui fait partie de nos forces et caractérise notre identité RH. Alors, si vous avez envie de rejoindre le leader agile des services de paiement et de travailler dans un environnement convivial, dynamique et challengeant ? Rejoignez-nous ! Pour plus d’informations : www.monext.com Ce que nous vous proposons : Au sein du service client, vous êtes l’interlocuteur(trice) privilégié(e) de nos clients et partenaires pour les accompagner dans l’utilisation de nos solutions de paiement. Vos missions : Vous serez en charge de : * Répondre aux demandes clients via notre outil de ticketing (JIRA) sur nos solutions de paiement en ligne et de proximité (Monext Online & InStore) * Assurer le support de niveau 1 sur les tickets en apportant les éléments de réponse souhaités * Analyser, qualifier et escalader vers les équipes techniques si nécessaire * Accompagner les clients dans la compréhension des parcours de paiement de nos solutions * Suivre les demandes jusqu’à leur résolution et garantir un haut niveau de satisfaction client * Contribuer à l’amélioration continue des processus et de la documentation support en lien avec notre Technical Writer ## Qualifications Ce que vous nous apportez : * Formation Bac+3 (commerce, relation client, informatique, banque/paiement ou équivalent) * Première expérience en support client , service client ou support technique , idéalement dans les paiements, la fintech ou l’IT * Bonne compréhension des environnements paiement , e-commerce ou monétique (un plus) * À l’aise avec les outils informatiques et les environnements digitaux, la connaissance et maitrise de JIRA est un plus * Excellentes qualités rédactionnelles et relationnelles, sens du service et esprit d’analyse * Capacité à gérer plusieurs demandes en parallèle avec rigueur et organisation * Bon niveau de communication écrite et orale en français (anglais souhaité) ## Additional Information Nous vous offrons : * Un accompagnement personnalisé avec un mentor (« buddy ») pour faciliter votre intégration, * Un parcours de formation dynamique, dès votre arrivée : monétique, cybersécurité, et plus encore, * Des locaux modernes et inspirants, à l’image de notre entreprise, * Des moments de convivialité, avec des événements exclusifs comme des soirées en loge VIP lors de matchs de rugby, et d'autres surprises ! Notre processus de recrutement : * Préqualification téléphonique pour faire votre connaissance, * Premier entretien technique, * Entretien de validation RH, * Selon le poste, entretien avec votre N+2. Conformément à la règlementation en vigueur concernant les données à caractère personnel, nous vous rappelons que vous disposez d’un droit d’accès, de rectification et d’opposition, dans les conditions prévues par la loi du 6 janvier 1978 modifiée. Pour exercer l’un de ces droits, vous pouvez vous adresser à : rejoindremonext@monext.net. Dans le cadre de notre politique diversité, nous étudions, à compétences égales, toutes candidatures.", "summaryDescription" : "Chargé(e) de Support Client / Service Client - F/H at MONEXT. Skills: Support client, Paiement. Répondre aux demandes clients via notre outil de. Assurer le support de niveau 1 sur les", "postedDate" : "2026-06-15T15:42:51.000", "createdAt" : "2026-06-16T00:10:02.663", "lastUpdated" : "2026-06-16T08:03:13.357", "ingestTimestamp" : "2026-06-16T00:10:02.663", "mongoId" : "6a306199f292fd229cf9719d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Paiement en ligne", "Paiement de proximité", "Support client", "Paiement", "Service client", "Support technique", "Analyse", "Organisation", "Solutions de paiement", "Monétique", "Fintech", "E-commerce", "JIRA" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305058f292fd229ceef371", "title" : "Delivery & Change Manager - CX (12 month FTC)", "company" : "Xero", "industry" : "PX (People Experience)", "salary" : { "min" : 130000.0, "max" : 175000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Auckland, New Zealand, adjusted for the SaaS industry and a mid-size company." }, "location" : "NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)", "locations" : [ "NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)" ], "timestamp" : "2026-06-16T09:42:38.151", "fingerprint" : "5737a1963c6bf5517cc4de17e6624e601e31c70ebbf8004f725300744989845c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/xero/46bba8f2-4652-4251-960e-daab5f0f54d5/application", "externalId" : "46bba8f2-4652-4251-960e-daab5f0f54d5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Auckland", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-36.8520950,174.7631803" } ], "locationText" : "Auckland, New Zealand", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process optimization", "Technology integration", "People initiatives" ], "hardSkillsList" : [ "Project management", "Change management" ], "softSkillsList" : [ "Leadership", "EQ", "Self-awareness", "Motivation", "Development" ], "hardSkills" : [ { "name" : "Project management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "EQ" }, { "name" : "Self-awareness" }, { "name" : "Motivation" }, { "name" : "Development" } ], "majorSkills" : "Change management, Project delivery, Stakeholder management", "majorSkillsList" : [ "Change management", "Project delivery", "Stakeholder management" ], "coreResponsibilities" : "Design change management strategies, Implement change management strategies, Deliver project management, Build communication channels, Identify operational risks, Monitor operational risks, Mitigate operational risks", "teamCollaboration" : "Cross-functional stakeholders; Regional stakeholders; Global stakeholders", "projectManagementSkills" : [ "Project management", "Change management" ], "domainKnowledge" : "Customer experience; Customer growth", "domainList" : [ "customer-experience", "customer-growth" ], "domainSpecificKnowledge" : [ "Customer experience", "Customer growth" ], "communicationSkills" : "Interpersonal skills; Build trust; Manage conflict", "problemSolvingSkills" : "Analytical thinking; Strategic thinking; Data-driven decisions", "outcomesObjectives" : "Deliver intended value; Drive transformations", "qualificationsBasic" : "Proven background in leading strategic projects, Navigating complex change initiatives", "qualificationsPreferred" : "Project or change management certification, Experience within a customer-focused organisation", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "The role / impact In the role of Change & Delivery Manager, you will be at the forefront of driving pivotal transformations across the Customer Growth & Experience team. Your leadership will direct the strategic integration of technology, processes, and people initiatives, shaping the way we deliver exceptional customer experiences and growth outcomes. By fostering an environment of continuous improvement and adaptation, you will ensure that our projects not only meet current needs but are also resilient to future challenges. Through your expertise, you will guide our teams through transitions that are both transformational and sustainable, ensuring every initiative delivers its intended value while embedding a culture that values agility, collaboration, and customer-centricity. The team / how they connect We are a collaborative, outcome-focused group within the Customer Growth & Experience function that thrives on turning strategic objectives into tangible reality. Our team partners closely with regional and global stakeholders to coordinate technology adaptation, process optimisation, and people initiatives. We value transparency, shared purpose, and a proactive approach to supporting one another while executing complex programs at scale. The team is currently working on / Initially, you will focus on - Designing and implementing change management strategies that seamlessly synchronise technology, processes, and culture. - Delivering hands-on project management across a diverse portfolio of process redesigns and system implementations. - Building robust communication channels with leadership and cross-functional stakeholders to foster clarity and buy-in for challenging transitions. - Identifying, monitoring, and mitigating operational risks and issues across active projects to ensure uninterrupted delivery. Where and how you can work Xero supports a flexible, hybrid working model that balances the autonomy of working from home with the connection of collaborative in-office days. You will have access to our modern, vibrant office spaces, with designated boost days designed to bring teams together for workshops, social connection, and alignment. We are open to discussing how this structure can best support your lifestyle and work preferences. Here are some of the things we are looking for - You bring a proven background in leading strategic projects and navigating complex change initiatives within a fast-paced environment. - Your exceptional communication and interpersonal skills allow you to build deep trust, manage conflict proactively, and guide diverse groups through transitions. - A naturally high EQ means you lead with empathy, self-awareness, and a strong ability to motivate and develop those around you. - Advanced analytical and strategic thinking capabilities enable you to solve intricate problems and make sound, data-driven decisions. - You possess strong prioritisation habits, ensuring commitments are delivered with urgency and scale while remaining highly outcome-focused. - Holding a project or change management certification, or having experience within a customer-focused organisation, would be a welcome bonus. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.", "summaryDescription" : "Delivery & Change Manager - CX (12 month FTC) at Xero. Skills: Change management, Project delivery, Stakeholder management. Design change management strategies. Implement change management strategies", "createdAt" : "2026-06-16T00:28:36.441", "lastUpdated" : "2026-06-16T09:42:38.151", "ingestTimestamp" : "2026-06-16T00:28:36.441", "mongoId" : "6a305058f292fd229ceef371", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Project management", "Change management", "Leadership", "EQ", "Self-awareness", "Motivation", "Development", "Project delivery", "Stakeholder management", "Process optimization", "Technology integration", "People initiatives", "Customer experience", "Customer growth" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6960822f0937eae70e9c7fc7", "title" : "Lead Support Worker", "company" : "Home Group", "industry" : "Real Estate", "salary" : { "min" : 25838.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cleveland-Redcar", "locations" : [ "Cleveland-Redcar", "11.Jan.26, 11:59:00 PM", "244150, 244150, true" ], "certifications" : [ "Level 3 Diploma in Care" ], "timestamp" : "2026-06-15T03:35:20.676", "fingerprint" : "62bf5cbe76112b1d2830d56c7044b6313b498e4df38f5892c4964775505aecbd", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=244150", "externalId" : "244150", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cleveland", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "54.5956707,-1.2072472" } ], "locationText" : "Cleveland, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Support planning", "Caseload management" ], "hardSkills" : [ { "name" : "Support planning", "level" : "intermediate" }, { "name" : "Caseload management", "level" : "intermediate" } ], "majorSkills" : "Customer support, Support planning, Caseload management", "majorSkillsList" : [ "Customer support", "Support planning", "Caseload management" ], "coreResponsibilities" : "Lead support planning, Coordinate Support Workers, Deliver person-centred support, Balance support, Balance safeguarding, Balance admin, Balance meetings, Guide colleagues, Manage caseloads, Support customers with daily tasks, Work with multi-agency teams, Safeguard customers, Empower customers, Help customers build independence, Prepare customers for move-on", "teamCollaboration" : "Multi-agency teams", "domainKnowledge" : "Supported housing", "domainList" : [ "supported-housing" ], "domainSpecificKnowledge" : [ "Supported housing" ], "documentationSkills" : "Completing documentation", "continuousLearning" : "Great training", "specialRequirements" : "Enhanced with barring list, Business mileage reimbursement", "outcomesObjectives" : "Help people live independently", "qualificationsBasic" : "Experience assessing referrals, Experience coordinating support, Ability to work under initiative, Ability to remain calm under pressure, Resilient approach, Valid driving licence, Vehicle insured for business use", "qualificationsPreferred" : "Passion and experience supporting others, Experience in supported housing setting, Level 3 Diploma in Care or equivalent, Willing to work towards Level 3 Diploma", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Lead Support Worker Salary £25,838 (£13.21 per hour) plus 34 days leave (rising to 39) and health cash plan worth over £1140 Permanent, Full time role (37.5 hpw) on a rota basis across 7 days a week. Redcar We can’t offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for. You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs. What’s in it for you? 34 days leave, rising to 39 (including bank hols and a “me day” to use for whatever you fancy), Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more What you’ll do Lead support planning and coordinate our Support Workers to deliver person-centred support Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads Support Customers with daily tasks like budgeting, cooking and attending appointments Work with multi-agency teams to safeguard and empower our customers Help customers build independence and prepare for their move-on into the community Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have Passion and experience in supporting others ideally in a supported housing setting Level 3 Diploma in Care or equivalent experience (or are willing to work towards it) Experience assessing referrals and coordinating support The ability to work under your own initiative, remain calm under pressure and have a resilient approach Be passionate about making a change to our customers lives Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits Delivering support to our customers in their own homes and the community as well as time in the office completing documentation for your role Working on a rota basis with your colleagues to provide support 7 days a week which will be shared out equally. Working in a mixture of our customers’ homes, community and out office base in Redcar. You need an Enhanced with barring list (we pay for it) A valid driving licence and a vehicle insured for business use (we’ll pay for any business mileage ) Find out more Click APPLY NOW to see our   Support Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk ", "summaryDescription" : "Lead Support Worker at Home Group. Skills: Customer support, Support planning, Caseload management. Lead support planning. Coordinate Support Workers", "createdAt" : "2026-06-14T02:40:37.312", "lastUpdated" : "2026-06-15T03:35:20.676", "ingestTimestamp" : "2026-06-14T02:40:37.312", "mongoId" : "6960822f0937eae70e9c7fc7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Support planning", "Caseload management", "Customer support", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Supported housing", "Level 3 Diploma in Care" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "resl support lead client sales and support 12 month secondment jobs", "metadata" : { "title" : "resl support lead client sales and support 12 month secondment" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 92463, "totalPages" : 1850, "hasNext" : true, "hasPrevious" : false } }

Remote Resl Support Lead Client Sales And Support 12 Month Secondment Jobs

Top Skills

Client Support Specialist

Customer Support Lead

Client Technical Support Representative

Sales Support Rep

RESL Support Lead, Client Sales and Support (12-month secondment)

Sales Support Specialist

Product Support Analyst (L2) – Client Support | UAT | Jira

Product Support Analyst (L2) – Client Support | UAT | Jira

People Ops and Automation Lead (12 Month FTC)

Client Support Technician

Client Support Specialist

Sales Support

Sales Support

Social Support Lead, Trust and Safety Compute

Client Support Engineering Manager

Lead Support Worker

Support Operations Lead

Lead Support Worker

Technical Support Lead

Technical Support Engineer - Industrial Placement 2027 (12-months)

Support Lead

Support Platform & Operations Lead

Application Support Lead

Lead Support Worker

Lead Support Worker

Lead Support Worker

Lead Support Worker

Remote Client Support Team Lead

Lead Support Worker

Shopper Marketing Lead (12 Month FTC)

Trade Management and Support Officer

Technical Customer Support Team Lead

Technical Customer Support Team Lead

Product Designer - 12-month contract

FTZ Support Engineer Team lead

FTZ Support Engineer Team lead

EHR and Billing Support Specialist

Lead Support Worker

Support & Cleaning

Support & Cleaning

Sales Support

Administrative Support

Administrative Support

Tier Support Team Lead

Marketing Coordinator, German Speaker (12 month Contract)

Yard Support

Yard Support

Chargé(e) de Support Client / Service Client - F/H

Delivery & Change Manager - CX (12 month FTC)

Lead Support Worker

Related Searches

All Resl Support Lead Client Sales And Support 12 Month Secondment Jobs by City

More Remote Jobs

Common Questions