Principal,StrategicAccounts

Amazon One Medical is seeking a Principal Account Manager to serve as the single-threaded strategic owner for one of our most critical and complex enterprise client relationships. This is a senior individual contributor role requiring complete dedication to a singular client partnership — you will own the full scope of the relationship, from long-term strategy to day-to-day execution, and serve as the client's most trusted internal advocate. This role demands a seasoned professional who operates with independence, thrives in ambiguity, and drives measurable impact through deep client intimacy, cross-organizational influence, and strategic execution. Key job responsibilities • Serve as the strategic owner and single point of accountability for one high-value, enterprise client relationship • Define and execute comprehensive long-term account strategy, including in areas where no prior strategy exists • Build deep, trusted relationships across all levels of the client organization — from end users to C-suite executives • Anticipate client needs through continuous immersion in their business, industry dynamics, and competitive landscape • Lead complex, cross-functional initiatives that solve endemic problems unique to this client • Exert broad strategic influence across Amazon teams — including product, engineering, legal, finance, and operations — to align them toward client success • Lead business and senior leader reviews up to VP level; present strategies and recommendations to Amazon leadership • Facilitate executive-level discussions and QBRs between client C-suite and Amazon leadership • Manage escalations with sound judgment, maintaining trust while driving resolution • Drive measurable impact on client business outcomes, satisfaction metrics, and revenue expansion • Identify opportunities for growth, optimization, and value creation before competitors do • Create scalable mechanisms and playbooks adaptable to other strategic accounts • Mentor Account Managers