The Is Team Of Interdigital
Technology
DesktopSystemsSpecialistApprentice
“Desktop Systems Specialist Apprentice at The Is Team Of Interdigital. Skills: Desktop support, Network troubleshooting, System configuration. Provide end-to-end technical support. Provide service to end users”
What You'll Achieve.
Meet individual deadlines; Achieve team goals
Industry & Context.
Problem identification; Problem resolution; Troubleshooting; Solve difficult problems; Solve complex problems
Lift 0-23 kg, Computer work long periods
What They're Looking For.
Must Have
Customer satisfaction oriented, Good verbal communication skills, Good written communication skills, Ability to communicate technical information, Autonomous, Able to multi-task, Comfortable speaking English, Comfortable writing English
Nice to Have
Initial experience with O365 applications, Initial experience with Active Directory, Initial experience with ticketing systems, Ability to automate recurring tasks, Knowledge on Linux
What You'll Do.
Provide end-to-end technical support
Provide service to end users
Install desktop systems
Configure desktop systems
Repair desktop systems
Troubleshoot desktop systems
Install network issues
Configure network issues
Repair network issues
Troubleshoot network issues
Participate in development of Information Services
Participate in infrastructure projects
Assist with training programs
Act as first level problem identification
Act as first level problem resolution
Answer user questions
Investigate user problems
Troubleshoot user problems
Follow-up user issues
Respond to Help Desk issues
Document pertinent information
Identify urgent situations
Escalate urgent situations
Provide desktop hardware support
Provide desktop software support
Provide phone system support
Provide conferencing support
Troubleshoot printers
Install mobile devices
Configure mobile devices
Troubleshoot mobile devices
Install network interfaces
Configure network interfaces
Troubleshoot network interfaces
Install docking stations
Configure docking stations
Troubleshoot docking stations
Install peripheral components
Configure peripheral components
Troubleshoot peripheral components
Install standard software applications
Configure standard software applications
Troubleshoot standard software applications
Maintain video conferencing equipment
Maintain phone systems
Maintain supported cabling
Assist in implementation of preventive maintenance
Maintain user accounts
Maintain computer supplies
Assist with daily support of backup operations
Assist with maintenance of backup operations
Collaborate with other members
Collaborate on projects
Assist in development of customer service standards
Support service standards
Respond to meet service standards
Create knowledge base documentation
Maintain knowledge base documentation
How You'll Work.
Team & Collaboration
Global IT team; Other IS teams; Different IS teams
Communication Scope
Communicate technical information
Applying for this Desktop Systems Specialist Apprentice role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about The Is Team Of Interdigital?
Real rants from real employees. Read before you apply.