{ "count" : 30300, "data" : [ { "id" : "6a2c6cd074d8ee00a091b8e3", "title" : "Agent au support technique", "company" : "NOVIPRO", "salary" : { "min" : 45000.0, "max" : 55000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level Technical Support Agent in Montreal, Canada, adjusted for the technology industry and temporary employment type." }, "location" : "Montréal, QC", "locations" : [ "Montréal", "QC" ], "timestamp" : "2026-06-16T02:28:21.776", "fingerprint" : "fef423419b59af7e502a51cd53a7b025c9ae231aa7b3f0cd094b119d757b822d", "source" : "breezyhr", "language" : "fr", "applyUrl" : "https://novipro.breezy.hr/p/033b5b053173-agent-au-support-technique", "externalId" : "033b5b053173", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Montréal", "state" : "Quebec", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.5031824,-73.5698065" } ], "locationText" : "Montréal, Quebec, Canada", "employmentType" : "TEMPORARY", "coreResponsibilities" : "Soutenir les utilisateurs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "100% présentiel (complexe Desjardins) Titre du poste : Agent au soutien utilisateurs Lieu de travail : Montréal, Québec Type de poste : Permanent Description du poste : Nous sommes à la recherche d’un agent au soutien utilisateurs pour rejoindre notre équipe. Le candidat idéal sera passionné par", "summaryDescription" : "Agent au support technique at NOVIPRO. Soutenir les utilisateurs", "createdAt" : "2026-06-14T19:27:25.993", "lastUpdated" : "2026-06-16T02:28:21.776", "ingestTimestamp" : "2026-06-14T19:27:25.993", "mongoId" : "6a2c6cd074d8ee00a091b8e3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 1147.4469, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304fcef292fd229ceea24f", "title" : "Agent Technique", "company" : "Hôtel Les Roches", "industry" : "Hospitality", "salary" : { "min" : 23000.0, "max" : 28000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level Agent Technique in the Hospitality industry in Le Lavandou, France, with adjustments for seniority and industry." }, "location" : "Le Lavandou, Provence-Alpes-Côte d'Azur, France", "locations" : [ "Le Lavandou", "Provence-Alpes-Côte d'Azur", "France" ], "timestamp" : "2026-06-16T06:27:51.087", "fingerprint" : "cf67bea96166f61ef2647355464e5caa23fd0bc586a6975407b0f8aea25c8f3a", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/RelaisChateaux/744000132181294-agent-technique-hotel-les-roches-", "externalId" : "744000132181294", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Le Lavandou", "state" : "Provence-Alpes-Côte d'Azur", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "43.1383795,6.3701286" } ], "locationText" : "Le Lavandou, Provence-Alpes-Côte d'Azur, France", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Control technical installations, Prevent technical malfunctions, Listen to client issues, Listen to department head issues, Propose solutions, Perform preventive maintenance, Perform curative maintenance on equipment, Maintain the aquatic area, Clean the aquatic area, Treat the aquatic area water, Perform tasks related to hygiene standards, Perform tasks related to safety standards", "domainKnowledge" : "High-end hospitality", "domainList" : [ "high-end-hospitality" ], "domainSpecificKnowledge" : [ "High-end hospitality" ], "continuousLearning" : "Professional development opportunities", "specialRequirements" : "Room and board provided", "outcomesObjectives" : "Ensure client satisfaction; Ensure safety of people", "qualificationsBasic" : "Experience in high-end hospitality, Knowledge of our domain", "qualificationsPreferred" : "Dynamic, Organized, Rigorous, Available, Flexible, Reactive", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "L’Hôtel Les Roches - Relais & Châteaux incarne la renaissance d’une adresse d’exception sur la Côte d’Azur, depuis son ouverture en juillet 2025. Ancrée sur la mer, l’adresse d’été des Barmes de l’Ours, a été entièrement rénovée et repensée. Cet hôtel 5 étoiles révèle sa nouvelle identité raffinée et intemporelle. Situées au Lavandou, face aux Iles d'Or, Les Roches sont constituées de 40 chambres et suites, un restaurant gastronomique « L’Oursin », orchestré par le Chef Antoine Gras (La Table de l’Ours, 1 étoile au Guide Michelin, Val d’Isère), un rooftop, un bar et un Spa Sisley « L’Oiseau Bleu ». Nous sommes fiers d'être l'un des 580 membres Relais & Châteaux, une association internationale d'hôtels et de restaurants indépendants. Rattaché au responsable technique, en tant qu'Agent Technique vos principales missions seront : * Garantir la satisfaction des clients et la sécurité des personnes de l’hôtel en contrôlant régulièrement les installations techniques afin d’éviter tout dysfonctionnement * Être à l’écoute des problèmes des clients et des chefs de service afin de leur proposer des solutions * Effectuer les interventions préventives et curatives des équipements dans les chambres et les parties communes de l’hôtel * Assurer l’entretien de l’espace aquatique en assurant le nettoyage et le traitement de l’eau * Réaliser les tâches qui vous sont confiées en lien avec les normes et procédures d’hygiène et de sécurité ## Qualifications - Vous connaissez notre domaine et avez une expérience en hôtellerie haut de gamme. - Vous êtes dynamique, organisé et rigoureux. - Vous êtes disponible, flexible et réactif. ## Additional Information Ce poste est nourri et logé Mutuelle d’entreprise ainsi que prévoyance santé Possibilité d’évolutions professionnelles pour les saisons d’été à venir Possibilité d’intégrer les équipes de notre adresse d’hiver, Les Barmes de l’Ours à Val d’Isère", "summaryDescription" : "Agent Technique at Hôtel Les Roches. Control technical installations. Prevent technical malfunctions", "postedDate" : "2026-06-15T11:58:58.000", "createdAt" : "2026-06-15T21:38:55.988", "lastUpdated" : "2026-06-16T06:27:51.087", "ingestTimestamp" : "2026-06-15T21:38:55.988", "mongoId" : "6a304fcef292fd229ceea24f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "High-end hospitality" ], "skillCount" : 1, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 1124.6002, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9e7474d8ee00a099df9e", "title" : "Conseiller Support Technique / Conseillère Support Technique", "company" : "Medfar", "industry" : "Computer Software", "salary" : { "min" : 45000.0, "max" : 60000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Technical Support Advisor in Montreal, Canada, adjusted for the healthcare industry." }, "location" : "Montreal, Quebec, Canada", "locations" : [ "Montreal", "Quebec", "Canada" ], "timestamp" : "2026-06-16T06:15:27.442", "fingerprint" : "5c3730ebe3370033eac451760475fc48e20110538a1b241a6cb029d3f181a9ce", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/Medfar/744000131930784-conseiller-support-technique-conseillere-support-technique", "externalId" : "744000131930784", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Montreal", "state" : "Quebec", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.5031824,-73.5698065" } ], "locationText" : "Montreal, Quebec, Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Support technique", "Résolution de problèmes" ], "softSkillsList" : [ "Débrouillardise" ], "softSkills" : [ { "name" : "Débrouillardise" } ], "majorSkills" : "Support technique", "majorSkillsList" : [ "Support technique" ], "coreResponsibilities" : "Prendre en charge les demandes clients, Fournir un support technique, Comprendre et identifier la source des problèmes, Proposer une solution adaptée, Collaborer avec les membres de l'équipe support, Escalader les tickets, Faire des remontées aux équipes, Contribuer à l'élargissement de la base de connaissance, Améliorer nos processus", "teamCollaboration" : "Équipe multidisciplinaire; Équipe support", "domainKnowledge" : "Logiciel MYLE; Soins de santé", "domainList" : [ "logiciel-myle", "soins-de-sante" ], "domainSpecificKnowledge" : [ "Logiciel MYLE", "Soins de santé" ], "toolProficiency" : [ "MYLE" ], "communicationSkills" : "Support par téléphone; Support par courriel", "documentationSkills" : "Base de connaissance", "continuousLearning" : "Plan de formation interne; Développement interne", "problemSolvingSkills" : "Identifier la source des problèmes; Proposer une solution", "specialRequirements" : "Occasionnellement quarts de nuit, Prime de nuit offerte", "outcomesObjectives" : "Impact direct sur la satisfaction client", "qualificationsBasic" : "Maîtriser les outils et les processus, Prendre charge de courriels simples, Traiter des appels téléphoniques en période de pointe, Prendre charge de courriels plus complexes, Traiter des appels téléphoniques, Prendre charge de courriels complexes et plus techniques, Traiter des appels téléphoniques, Première expérience dans le service à la clientèle, Offrir une expérience client, Trouver des solutions, Excellente maîtrise du français, Excellente maîtrise de l'anglais, Capacité d'apprendre et d'utiliser les nouveaux outils technologiques, Résider dans la province de Québec, Disponibles du lundi au dimanche, Disposés à effectuer des quarts de nuit", "qualificationsPreferred" : "Participer à l'élaboration de documents techniques, Contribuer à la formation de nouveaux Associé Assistance Client (N1)", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "MEDFAR Solutions Cliniques a été fondée en 2010 par deux ingénieurs aéronautiques qui ont réalisé que les systèmes de santé n'exploitaient pas le plein potentiel de la technologie. Soutenue par une vaste communauté d'experts médicaux et axée sur le succès des cliniques et la sécurité des patients, MEDFAR a été la première entreprise à certifier un Dossier Médical Électronique infonuagique au Canada, MYLE (Make Your Life Easy). Engagée à promouvoir l'excellence et l'efficacité des soins de santé dans le monde entier, MEDFAR se différencie en offrant une solution de gestion de soins unique pour les cliniques, qui remplace les processus inefficaces par une alternative technologique plus rapide et plus sécuritaire. Vous rejoindrez Emma, la cheffe d'équipe du support technique, et son équipe multidisciplinaire (+15 personnes), dont le mandat est d'aider nos clients lorsqu'ils rencontrent des problèmes techniques ou d'utilisation. En tant qu' interlocuteur·trice privilégié·e de nos client·e·s (clinique, hôpitaux et professionnels de la santé), votre rôle sera de les assister par téléphone et par courriel sur l'utilisation de notre logiciel MYLE. Vous aurez un impact direct et significatif sur la satisfaction de ces dernier-e-s. Votre rôle sera de: * Prendre en charge rapidement les demandes de nos client·e·s à distance; * Fournir un support technique sur l'utilisation de MYLE; * Comprendre et identifier la source de leur(s) problème(s),et leur proposer une solution adaptée à leur situation; * Collaborer avec les autres membres de l'équipe support dans leurs résolutions des tickets: * Escalader les tickets en fonction de leur complexité et faire des remontées aux équipes techniques; * Contribuer à l'élargissement de notre base de connaissance et à l'amélioration de nos processus en interne; À quoi ressembleront vos premiers mois? Vos quatre premières semaines seront dédiées à la découverte du produit MYLE. En faisant partie de notre équipe de support, vous allez approfondir vos connaissances et découvrir les subtilités du produit MYLE. Nous avons mis en place un plan de formation et de développement à l'interne pour s'assurer que vous puissiez atteindre vos objectifs. Voici à quoi ressemble la progression et l'évolution (au niveau du rôle, des responsabilités - la rémunération évolue également): 1) Associé, Assistance Client (0-6 mois) * Maîtriser les outils et les processus * Prendre charge de courriels simples * Traiter des appels téléphoniques en période de pointe 2) Spécialiste, Assistance Client (N1) (6-12 mois) * Mettre en pratique l'apprentissage acquise en tant qu'Associé Assistance Client Prendre charge de courriels plus complexes * Traiter des appels téléphoniques 3) Spécialiste, Assistance Client (N2) (12+ mois) * Prendre charge de courriels complexes et plus techniques * Traiter des appels téléphoniques * Participer à l'élaboration de documents techniques pour enrichir la banque de connaissances * Contribuer à la formation de nouveaux Associé Assistance Client (N1) Le rôle de votre gestionnaire sera de vous équiper pour évoluer au sein de l'entreprise dans la direction que vous choisirez. Que votre intérêt porte sur le succès client, les ventes, la gestion des produits, la R&D (...) plusieurs MEDFARiens ont grandi en interne et nous voulons que vous soyez le prochain! ## Qualifications Idéalement: * Vous avez une première expérience dans le service à la clientèle; * Vous avez à coeur d'aider vos clients et de leur offrir une expérience exceptionnelle; * Vous êtes reconnu-e pour votre débrouillardise à trouver des solutions, même lorsque les problèmes sont complexes; * Vous avez soif de connaissances et aimez sortir de votre zone de confort; * Avoir une excellente maîtrise du français et de l'anglais (à l'écrit et à l'oral); * Être avide de technologie, avec la capacité d'apprendre et d'utiliser efficacement les nouveaux outils technologiques ; * Conditions de travail * Contrat: Permanent, temps plein, 40h semaine * Mode de travail: hybride ou télétravail * Une présence au bureau peut être requise mensuellement, à la discrétion du gestionnaire. * Les candidats doivent résider dans la province de Québec. Horaires de travail Ce poste est à temps plein, soit 40 heures par semaine réparties sur 5 jours. Une plage horaire ainsi que des jours de travail vous seront attribués. Notre service de support est en activité 24 h/24, 7 j/7, avec une couverture assurée : * De 7 h 30 à 22 h (plages horaires régulières) * De 22 h à 7 h 30 (astreinte, sur appel uniquement) En ce sens, les candidats doivent : * Être disponibles du lundi au dimanche, entre 7 h 30 et 22 h (selon les besoins de l’équipe) ; * Être disposés à effectuer des quarts de nuit (de 22 h à 7 h 30), occasionnellement - une prime de nuit est offerte. Les critères liés à l’attribution des créneaux, du quart de nuit ou de fin de semaine seront expliqués en détail lors de l’entretien. À noter : Il n’est pas possible, pour ce poste, de travailler exclusivement en soirée ou uniquement les fins de semaine. ## Additional Information * Télétravail et flexibilité (équilibre entre vie professionnelle et vie privée). * Contribution au REER * Assurance collective complète dès le premier jour. * Congés payés : 3 semaines * Programme d'onboarding pour vous familiariser avec notre environnement et le domaine de la santé numérique * Opportunités de croissance interne (promotions, mobilité interne) * L’appui d’un comité bien-être et social , avec des initiatives favorisant la cohésion, la santé mentale et le bien-être de nos employés * Une culture d'entreprise axée sur la transparence, la collaboration et l'innovation. * Rejoindre un environnement dynamique et innovant, où votre travail a un impact concret et à grande échelle, en contribuant à moderniser les soins de santé tant au Canada qu’à l’international. Avec nos bureaux situés à travers le monde, la maîtrise du français et l'anglais est nécessaire chez MEDFAR. En raison du besoin de communiquer avec des collègues et/ou des clients d'autres provinces ou pays, le bilinguisme nous permet de communiquer dans les deux langues tout en favorisant l'utilisation du français. Chez MEDFAR, nous valorisons la diversité, l’équité et l’inclusion au sein de notre équipe. Nous nous engageons à offrir un environnement de travail où chaque individu se sent respecté et soutenu, quelle que soit son origine, son identité ou ses capacités. Dans le cadre de notre engagement envers un processus de recrutement équitable et inclusif, nous offrons des mesures d’accommodement aux candidats qui en font la demande. En cas de besoin lors de votre entrevue, faites-le-nous savoir afin que nous puissions vous offrir une expérience adaptée. MEDFAR a souscrit volontairement à un programme d'accès à l'égalité en emploi ([PAÉE](https://www.cdpdj.qc.ca/fr/nos-services/activites-et-services/en-savoir-plus-sur-les-programmes-dacces-legalite-en-emploi)). Les candidatures des femmes, des minorités visibles, des minorités ethniques, des personnes autochtones et des personnes handicapées sont encouragées. En postulant, nous vous invitons à remplir cette section qui nous permet de mettre en oeuvre notre Programme d’accès à l’égalité en emploi (PAÉÉ). L’auto-identification n’est pas obligatoire, mais peut vous permettre de bénéficier de mesures dans le cadre d’une embauche ou d’une promotion si vous possédez les compétences requises pour exercer l’emploi. Pour mieux comprendre le processus d'auto-identification, vous pouvez consulter[ce guide](https://www.cdpdj.qc.ca/fr/nos-services/outils-en-ligne/guide-auto-identification-paee).", "summaryDescription" : "Conseiller Support Technique / Conseillère Support Technique at Medfar. Skills: Support technique. Prendre en charge les demandes clients. Fournir un support technique", "postedDate" : "2026-06-12T15:19:20.000", "createdAt" : "2026-06-14T20:27:32.827", "lastUpdated" : "2026-06-16T06:15:27.442", "ingestTimestamp" : "2026-06-14T20:27:32.827", "mongoId" : "6a2c9e7474d8ee00a099df9e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Débrouillardise", "Support technique", "Résolution de problèmes", "Logiciel MYLE", "Soins de santé", "MYLE" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 1121.7424, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307b81f292fd229c0468d6", "title" : "Conseiller en boutique", "company" : "Iliad - Free", "industry" : "Telecommunications", "salary" : { "min" : 23000.0, "max" : 28000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an entry-level Conseiller en boutique in the telecommunications industry in Boulogne-Billancourt, France, with adjustments for seniority and company size." }, "location" : "Boulogne-Billancourt, IDF, France", "locations" : [ "Boulogne-Billancourt", "IDF", "France" ], "timestamp" : "2026-06-16T11:20:33.467", "fingerprint" : "a782775bc2ac85feec933b557b3455f0364bb60e4502f1201ffd45f7e330f0ce", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/Iliad-Free/744000132186685-conseiller-en-boutique-boulogne-billancourt", "externalId" : "744000132186685", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boulogne-Billancourt", "state" : "Île-de-France", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.8356649,2.2402060" } ], "locationText" : "Boulogne-Billancourt, Île-de-France, France", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "majorSkills" : "Sales, Customer service", "majorSkillsList" : [ "Sales", "Customer service" ], "coreResponsibilities" : "Welcome visitors, Promote Freebox, Promote mobile plans, Promote smartphones, Transform visits into memorable experiences, Prioritize customer satisfaction, Participate in daily team life, Participate in boutique life", "teamCollaboration" : "Daily team life; Boutique team", "domainKnowledge" : "Free offers; Freebox; Mobile plans; Smartphones", "domainList" : [ "free-offers", "freebox", "mobile-plans", "smartphones" ], "domainSpecificKnowledge" : [ "Free offers", "Freebox", "Mobile plans", "Smartphones" ], "toolProficiency" : [ "Touchscreen terminals", "Tablets" ], "continuousLearning" : "Internal mobility; Training tools; E-learning; Initial training; In-boutique immersion", "outcomesObjectives" : "Become a top performer", "qualificationsBasic" : "Open to others, Listening, Customer satisfaction priority, Smile, Persuasion talent, Teamwork", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "La liberté, on y a toujours cru, c’est même le nom qu’on s’est choisi. La liberté d’entreprendre, de tenter l’impossible, de challenger et de se challenger. La liberté d’être soi, de créer, de tester, de se tromper, d’apprendre, de réussir. C’est bon d’être libre. Avec plus de 260 boutiques, Free Distribution, filiale retail du groupe Iliad, poursuit son déploiement avec pour objectif d’être au plus proche de ses abonnés pour leur apporter le meilleur service possible. Notre challenge ? Poursuivre notre développement et ouvrir toujours plus de boutiques ! Alors prêt(e) à relever le défi ? Are you Ready ? FREE \uD83D\uDE80 Nos boutiques Free continuent de se développer et nous sommes à la recherche d'un nouveau talent pour rejoindre notre équipe de Boulogne-Billancourt. Être conseiller commercial chez nous, c'est assurer la satisfaction client et faire en sorte que chaque (futur) abonné puisse bénéficier d'une expérience unique. Plus concrètement : * Tu réserveras le meilleur accueil et seras l'ambassadeur de la marque Free auprès des visiteurs en leur proposant nos services * Il faudra que tu écoutes attentivement les besoins des abonnés et que tu les conseilles sur nos offres les plus adaptées * Tu as la responsabilité de promouvoir nos incontournables Freebox, nos forfaits mobiles, ainsi que des smartphones à prix avantageux, grâce à nos offres Freeflex * On compte sur toi pour transformer chaque visite en une expérience abonnée mémorable et faire de la satisfaction client ta priorité * Tu participeras également à la vie quotidienne de l'équipe et de la boutique Rejoindre Free c'est aussi l'opportunité d'évoluer et découvrir d'autres métiers… Nous encourageons la mobilité interne et t'accompagnerons tout au long de ton parcours chez Free. C'est l'occasion de booster ta carrière ! Tu participeras à des challenges et tu auras peut-être l’opportunité de devenir l’un de nos top performers ! ## Qualifications Chez Free, on n'a pas la religion du diplôme. Mais on t'accompagne et on fait tout pour te faire grandir. Si tu es ouvert aux autres, à l'écoute et que la satisfaction client est ta priorité alors nous avons besoin de toi. Avec ton sourire et ton talent de persuasion, tu es prêt à relever tous les défis ! Tu aimes le travail en équipe ? Parfait, te voilà prêt à rejoindre la #OneTeam Tout au long de ton aventure chez nous, de nombreux outils de formation seront mis à ta disposition pour faciliter ton intégration et ton évolution professionnelle. Tu intégreras l’équipe de Najat aux côtés de 3 autres conseillers sur la boutique de Boulogne Billancourt. Dans un environnement de travail agréable et innovant, nos bornes et tablettes tactiles seront tes meilleurs alliés pour prodiguer tes conseils auprès de nos abonnés ! ## Additional Information Et la suite ? 1. Call avec Niventhiny , notre Chargée de Recrutement 2. Entretien avec Najat , ta future manager 3. Bienvenue chez Free ! 4. C’est parti pour ta formation ! Tu commences par 2 jours en e-learning + 1 semaine de formation initiale pour découvrir l’univers Free. Ensuite, tu passes à la pratique avec une semaine d’immersion en boutique. Le groupe Iliad s’engage pleinement en faveur de ses collaborateur·rice·s, à travers une politique stricte de non-discrimination et de lutte contre le harcèlement. Toutes les candidatures sont les bienvenues, quels que soient le parcours, l’âge, l’origine, le genre ou l’orientation sexuelle.", "summaryDescription" : "Conseiller en boutique at Iliad - Free. Skills: Sales, Customer service. Welcome visitors. Promote Freebox", "postedDate" : "2026-06-15T12:18:55.000", "createdAt" : "2026-06-16T01:43:43.605", "lastUpdated" : "2026-06-16T11:20:33.467", "ingestTimestamp" : "2026-06-16T01:43:43.605", "mongoId" : "6a307b81f292fd229c0468d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Sales", "Customer service", "Free offers", "Freebox", "Mobile plans", "Smartphones", "Touchscreen terminals", "Tablets" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 947.56757, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Telecommunications", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307b81f292fd229c0468da", "title" : "Conseiller en boutique", "company" : "Iliad - Free", "industry" : "Telecommunications", "salary" : { "min" : 21500.0, "max" : 26500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry level Conseiller en boutique in Mâcon, France, adjusted for the telecommunications industry and company size." }, "location" : "Mâcon, Bourgogne-Franche-Comté, France", "locations" : [ "Mâcon", "Bourgogne-Franche-Comté", "France" ], "timestamp" : "2026-06-16T11:05:51.490", "fingerprint" : "59ec8f69ea653ae82697ba4bebdee13bf3cd270b2ca2640d91d2a9b065caf3bb", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/Iliad-Free/744000132159794-conseiller-en-boutique-macon-", "externalId" : "744000132159794", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mâcon", "state" : "Bourgogne-Franche-Comté", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "46.3036683,4.8322266" } ], "locationText" : "Mâcon, Bourgogne-Franche-Comté, France", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "majorSkills" : "Sales, Customer service", "majorSkillsList" : [ "Sales", "Customer service" ], "coreResponsibilities" : "Welcome visitors, Promote Free brand, Offer services, Listen to subscriber needs, Advise on offers, Promote Freebox, Promote mobile plans, Promote smartphones, Transform visits into memorable experiences, Prioritize customer satisfaction, Participate in daily team life, Participate in daily shop life", "teamCollaboration" : "Team of advisors", "domainKnowledge" : "Freebox offers; Mobile plans; Freeflex offers", "domainList" : [ "freebox-offers", "mobile-plans", "freeflex-offers" ], "domainSpecificKnowledge" : [ "Freebox offers", "Mobile plans", "Freeflex offers" ], "toolProficiency" : [ "Tablets", "Touchscreens" ], "continuousLearning" : "Training tools; E-learning; Initial training; Immersion training", "outcomesObjectives" : "Become a top performer", "qualificationsBasic" : "Open to others, Listening skills, Customer satisfaction priority, Smile, Persuasion talent, Teamwork", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "La liberté, on y a toujours cru, c’est même le nom qu’on s’est choisi. La liberté d’entreprendre, de tenter l’impossible, de challenger et de se challenger. La liberté d’être soi, de créer, de tester, de se tromper, d’apprendre, de réussir. C’est bon d’être libre. Avec plus de 260 boutiques, Free Distribution, filiale retail du groupe Iliad, poursuit son déploiement avec pour objectif d’être au plus proche de ses abonnés pour leur apporter le meilleur service possible. Notre challenge ? Poursuivre notre développement et ouvrir toujours plus de boutiques ! Alors prêt(e) à relever le défi ? Are you Ready ? FREE \uD83D\uDE80 Nos boutiques Free continuent de se développer et nous sommes à la recherche d'un nouveau talent pour rejoindre notre équipe de Mâcon. Être conseiller commercial chez nous, c'est assurer la satisfaction client et faire en sorte que chaque (futur) abonné puisse bénéficier d'une expérience unique. Plus concrètement : * Tu réserveras le meilleur accueil et seras l'ambassadeur de la marque Free auprès des visiteurs en leur proposant nos services * Il faudra que tu écoutes attentivement les besoins des abonnés et que tu les conseilles sur nos offres les plus adaptées * Tu as la responsabilité de promouvoir nos incontournables Freebox, nos forfaits mobiles, ainsi que des smartphones à prix avantageux, grâce à nos offres Freeflex * On compte sur toi pour transformer chaque visite en une expérience abonnée mémorable et faire de la satisfaction client ta priorité * Tu participeras également à la vie quotidienne de l'équipe et de la boutique Rejoindre Free c'est aussi l'opportunité d'évoluer et découvrir d'autres métiers… Nous encourageons la mobilité interne et t'accompagnerons tout au long de ton parcours chez Free. C'est l'occasion de booster ta carrière ! Tu participeras à des challenges et tu auras peut-être l’opportunité de devenir l’un de nos top performers ! ## Qualifications Chez Free, on n'a pas la religion du diplôme. Mais on t'accompagne et on fait tout pour te faire grandir. Si tu es ouvert aux autres, à l'écoute et que la satisfaction client est ta priorité alors nous avons besoin de toi. Avec ton sourire et ton talent de persuasion, tu es prêt à relever tous les défis ! Tu aimes le travail en équipe ? Parfait, te voilà prêt à rejoindre la #OneTeam Tout au long de ton aventure chez nous, de nombreux outils de formation seront mis à ta disposition pour faciliter ton intégration et ton évolution professionnelle. Tu intégreras l’équipe de Hind-Doha aux côtés de 2 autres conseillers sur la boutique de Mâcon. Dans un environnement de travail agréable et innovant, nos bornes et tablettes tactiles seront tes meilleurs alliés pour prodiguer tes conseils auprès de nos abonnés ! ## Additional Information Et la suite ? 1. Call avec Niventhiny , notre Chargée de Recrutement 2. Entretien avec Hind-Doha , ta future manager 3. Bienvenue chez Free ! 4. C’est parti pour ta formation ! Tu commences par 2 jours en e-learning + 1 semaine de formation initiale pour découvrir l’univers Free. Ensuite, tu passes à la pratique avec une semaine d’immersion en boutique. Le groupe Iliad s’engage pleinement en faveur de ses collaborateur·rice·s, à travers une politique stricte de non-discrimination et de lutte contre le harcèlement. Toutes les candidatures sont les bienvenues, quels que soient le parcours, l’âge, l’origine, le genre ou l’orientation sexuelle.", "summaryDescription" : "Conseiller en boutique at Iliad - Free. Skills: Sales, Customer service. Welcome visitors. Promote Free brand", "postedDate" : "2026-06-15T09:54:19.000", "createdAt" : "2026-06-16T01:33:18.045", "lastUpdated" : "2026-06-16T11:05:51.490", "ingestTimestamp" : "2026-06-16T01:33:18.045", "mongoId" : "6a307b81f292fd229c0468da", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Sales", "Customer service", "Freebox offers", "Mobile plans", "Freeflex offers", "Tablets", "Touchscreens" ], "skillCount" : 7, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 935.7097, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Telecommunications", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305118f292fd229cef9753", "title" : "Conseiller en prêts privés", "industry" : "Finance", "salary" : { "min" : 59100.0, "max" : 98500.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T12:17:13.736", "fingerprint" : "2b30d7e4e867b7882b18b058d0df7c2a5ea6b1bc38e061997f3793e06db5379b", "source" : "lever", "language" : "fr", "applyUrl" : "https://jobs.lever.co/jobgether/93c50e41-3ba9-40f2-ab65-5c16787ec47b/apply", "externalId" : "93c50e41-3ba9-40f2-ab65-5c16787ec47b", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Post-secondary education", "technicalSkills" : "Microsoft Excel, Microsoft Word, Microsoft Outlook", "professionalSkills" : [ "Client servicing", "Lending operations", "Banking operations", "Financial transactions" ], "hardSkillsList" : [ "Transaction processing", "Loan servicing", "Account management" ], "hardSkills" : [ { "name" : "Transaction processing", "level" : "intermediate" }, { "name" : "Loan servicing", "level" : "intermediate" }, { "name" : "Account management", "level" : "intermediate" } ], "majorSkills" : "Private lending, Concierge banking, Client support", "majorSkillsList" : [ "Private lending", "Concierge banking", "Client support" ], "coreResponsibilities" : "Process banking transactions, Ensure accuracy of client instructions, Ensure compliance of client instructions, Ensure timely execution of client instructions, Support loan inquiries, Provide guidance on lending products, Manage account servicing requests, Support account openings, Support documentation for banking needs, Review fee waiver requests, Act as point of contact for advisors, Act as point of contact for clients, Collaborate with internal teams, Identify opportunities for cross-sell, Contribute to continuous improvement", "teamCollaboration" : "Internal teams; Operations teams; Advisory teams; Lending teams", "domainKnowledge" : "Private lending; Lending products; Mortgages; Manuvie One; Banking operations; Financial transactions; Private banking", "domainList" : [ "private-lending", "lending-products", "mortgages", "manuvie-one", "banking-operations", "financial-transactions", "private-banking" ], "domainSpecificKnowledge" : [ "Private lending", "Lending products", "Mortgages", "Manuvie One", "Banking operations", "Financial transactions", "Private banking" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Explain financial concepts", "documentationSkills" : "Documentation accuracy", "continuousLearning" : "Professional development; Learning opportunities", "qualificationsBasic" : "Financial services knowledge, Experience in private banking, Experience in commercial banking, Experience in lending operations, Experience in high-net-worth client servicing, Understanding of lending products, Understanding of banking operations, Understanding of financial transaction workflows, Ability to manage complex requests, Proficiency with Microsoft Office, Excellent communication skills, Organizational skills, Ability to manage multiple priorities, High attention to detail, Ability to work independently, Post-secondary education in finance, Post-secondary education in business, Equivalent experience", "qualificationsPreferred" : "French and English bilingualism", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities In this role, you will act as a key support pillar for private lending operations and concierge banking services, ensuring smooth execution of client requests and accurate handling of complex financial transactions. Process complex banking transactions such as wire transfers, fund movements, and payment requests for private banking clients Ensure accuracy, compliance, and timely execution of all client instructions across lending and banking activities Support inquiries related to loans, including renewals, payments, rate adjustments, and sub-account management Provide guidance on lending products such as mortgages and Manuvie One (M1) solutions Manage general account servicing requests including bill payments, account updates, Interac transfers, and credit-related inquiries Support account openings and documentation for personal and business banking needs with a tailored client approach Review and process fee waiver requests tied to operational or exception-based cases Act as a point of contact for advisors and clients when concierge banking advisors are unavailable Collaborate with internal teams across operations, advisory, and lending to ensure end-to-end service delivery Identify opportunities for cross-sell and contribute to continuous improvement of client experience Requirements This position requires strong financial services knowledge, excellent attention to detail, and the ability to manage complex client interactions in a remote, fast-paced environment. Experience in private banking, commercial banking, lending operations, or high-net-worth client servicing Strong understanding of lending products, banking operations, and financial transaction workflows Ability to manage complex and non-standard client requests with accuracy and efficiency Strong proficiency with Microsoft Office tools, including Microsoft Excel, Microsoft Word, and Microsoft Outlook Excellent communication skills with the ability to explain financial concepts clearly and professionally Strong organizational skills and ability to manage multiple priorities simultaneously High attention to detail, especially in documentation and transactional accuracy Ability to work independently in a remote environment with strong discipline and reliability French and English bilingualism is considered a strong asset Post-secondary education in finance, business, or a related field (or equivalent experience) Benefits Competitive salary range of $59,100 to $98,500 CAD annually Performance-based incentives and bonus opportunities Comprehensive health benefits including medical, dental, vision, and mental health coverage Retirement savings plans with employer contributions Paid time off including vacation, personal days, and sick leave Flexible remote work arrangement across Canada Professional development and learning opportunities Exposure to advanced private banking and lending products within a global financial services environment such as Manulife Inclusive, flexible, and employee-focused work culture supporting wellbeing and growth ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Conseiller en prêts privés. Skills: Private lending, Concierge banking, Client support. Process banking transactions. Ensure accuracy of client instructions", "postedDate" : "2026-06-15T08:35:20.767", "createdAt" : "2026-06-15T08:35:20.767", "lastUpdated" : "2026-06-16T12:17:13.736", "ingestTimestamp" : "2026-06-16T03:22:15.497", "mongoId" : "6a305118f292fd229cef9753", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Transaction processing", "Loan servicing", "Account management", "Private lending", "Concierge banking", "Client support", "Client servicing", "Lending operations", "Banking operations", "Financial transactions", "Lending products", "Mortgages", "Manuvie One", "Private banking", "Microsoft Office" ], "skillCount" : 15, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 897.55835, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30955bf292fd229c0cb861", "title" : "Ingénieur Support Technique Junior F/H", "company" : "KEYENCE FRANCE", "industry" : "Industrial Automation", "salary" : { "max" : 40000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bois-Colombes, IDF, France", "locations" : [ "Bois-Colombes", "IDF", "France" ], "timestamp" : "2026-06-16T11:44:06.895", "fingerprint" : "1bce791f018aea49cfeb0ef010f11a20643a1a03f2b82645118a5541b2e4ace5", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/KEYENCEFRANCE/744000132154859-ingenieur-support-technique-junior-f-h", "externalId" : "744000132154859", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bois-Colombes", "state" : "Île-de-France", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.9148269,2.2674892" } ], "locationText" : "Bois-Colombes, Île-de-France, France", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Électronique, Optique, Instrumentation", "professionalSkills" : [ "Support technique", "Gestion projets techniques", "Optimisation processus internes" ], "hardSkillsList" : [ "Analyse de problématiques" ], "softSkillsList" : [ "Pédagogue", "Vulgarisateur", "Empathique", "Sens du service" ], "hardSkills" : [ { "name" : "Analyse de problématiques", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Pédagogue" }, { "name" : "Vulgarisateur" }, { "name" : "Empathique" }, { "name" : "Sens du service" } ], "majorSkills" : "Support technique, Formation produits, Gestion projets", "majorSkillsList" : [ "Support technique", "Formation produits", "Gestion projets" ], "coreResponsibilities" : "Supporter clients et ingénieurs technico-commerciaux, Apporter expertise technique, Former ingénieurs technico-commerciaux, Assurer montée en compétence, Gérer projets techniques, Gérer projets transverses, Optimiser processus internes", "teamCollaboration" : "Équipe support technique; Ingénieurs technico-commerciaux", "projectManagementSkills" : [ "Gestion projets techniques", "Gestion projets transverses" ], "domainKnowledge" : "Systèmes d'automatisation industrielle; Systèmes d'inspection; Technologies industrielles", "domainList" : [ "systemes-d-automatisation-industrielle", "systemes-d-inspection", "technologies-industrielles" ], "domainSpecificKnowledge" : [ "Systèmes d'automatisation industrielle", "Systèmes d'inspection", "Technologies industrielles" ], "communicationSkills" : "Oral; Écrit", "continuousLearning" : "Formation technique complète; Programme de formation continue", "problemSolvingSkills" : "Esprit analytique; Apporter des solutions", "specialRequirements" : "Déplacements clients, Permis obligatoire", "qualificationsBasic" : "Bac +3 minimum to Bac +5, Génie industriel/électronique/optique/instrumentation, Maîtrise langue française", "qualificationsPreferred" : "Jeune diplômé.e", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Haute technicité, excellence et innovation... Voici les valeurs fondamentales qui guident notre entreprise ! Leader mondial dans le secteur des systèmes d'automatisation industrielle et d'inspection, KEYENCE répond aux besoins techniques actuels grâce à une expertise unique et anticipe les tendances du futur. Lecteurs de code-barre, marqueurs laser, système de vision industrielle, capteurs, microscopes... Nous sommes fiers aujourd'hui d'accompagner plus de 350 000 clients dans le monde entier et dans tous les secteurs industriels. Nous recherchons notre perle rare, à la hauteur de notre ambition et animée par un esprit de challenge ! #38 des sociétés les plus innovantes au monde par Forbes. #Keyencerecrutesupport Êtes-vous prêt à relever de nouveaux défis ? Pour soutenir notre croissance constante, nous recherchons un nouveau collaborateur souhaitant évoluer dans une société innovante avec une ambiance stimulante. Notre mission ? Proposer des solutions adaptées aux industries afin d'optimiser et fiabiliser leurs chaînes de production. En rejoignant l'équipe support technique, votre mission consistera à apporter une expertise technique à nos clients ainsi qu'à nos ingénieurs technico-commerciaux. Rejoignez KEYENCE à notre agence de Bois Colombes avec des déplacements à prévoir chez nos clients en France. Vos missions ? Après une formation technique complète à votre arrivée, vous intégrerez une équipe d'une vingtaine de personnes. Vos 3 principales missions seront de : * Supporter les clients et ingénieurs technico-commerciaux au téléphone et sur site, en avant-vente sur les projets à fort potentiel et en après-vente dans le cadre de problèmatiques techniques, maintenance, etc. * Former les ingénieurs technico-commerciaux à leur arrivée sur nos produits et assurer leur montée en compétence. * Gérer divers projets techniques ou transverses visant à optimiser les processus internes de la société. Déplacements à prévoir chez nos clients Permis B obligatoire 100% présentiel (pas de télétravail) Date intégration : 14/09/2026 ## Qualifications Ce poste est fait pour vous si : Vous êtes jeune diplômé.e et titulaire d'un Bac +3 minimum à Bac +5 en génie industriel/électronique/optique/instrumentation (ou équivalent). Vous souhaitez développer vos compétences techniques et connaître les technologies utilisées dans toute l'industrie française. Vous êtes curieux(se) et souhaitez comprendre les processus industriels et les besoins de nos clients dans l'automobile, l'aéronautique, la pharmaceutique, l'agroalimentaire, la cosmétique, etc. Vous avez l'esprit analytique pour appréhender des problématiques diverses et y apporter des solutions rapidement. Vous êtes pédagogue et bon vulgarisateur pour former les nouveaux collaborateurs. Vous êtes empathique et possédez un fort sens du service. Vous maitrisez parfaitement la langue française tant à l'oral qu'à l'écrit pour répondre aux demandes de nos clients. Rémunération : Package annuel brut à 40 000€ (Fixe + Variable) Une revue sera réalisée au terme des 6 premiers mois afin d'envisager une réévaluation salariale selon les résultats. Pourquoi nous rejoindre ? * Société ouverte aux jeunes diplômé.es * Onboarding structuré et programme de formation continue * Réelle augmentation de votre expertise technique dès la première année * Un cadre de travail collaboratif * Promotions uniquement internes * Et bien d'autres avantages : RTT, Prime Participation, CSE... ## Additional Information Processus de recrutement (2 semaines environ) : Étape 1 : Échange téléphonique Étape 2 : Entretien avec un membre de l'équipe recrutement Étape 3 : Journée collective en présentiel avec différents managers", "summaryDescription" : "Ingénieur Support Technique Junior F/H at KEYENCE FRANCE. Skills: Support technique, Formation produits, Gestion projets. Supporter clients et ingénieurs technico-commerciaux. Apporter expertise technique", "postedDate" : "2026-06-15T09:29:15.000", "createdAt" : "2026-06-16T03:33:48.938", "lastUpdated" : "2026-06-16T11:44:06.895", "ingestTimestamp" : "2026-06-16T03:33:48.938", "mongoId" : "6a30955bf292fd229c0cb861", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Analyse de problématiques", "Pédagogue", "Vulgarisateur", "Empathique", "Sens du service", "Support technique", "Formation produits", "Gestion projets", "Gestion projets techniques", "Optimisation processus internes", "Gestion projets transverses", "Systèmes d'automatisation industrielle", "Systèmes d'inspection", "Technologies industrielles" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 884.5231, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2e868b74d8ee00a0de2e38", "title" : "Support Agent", "location" : "Remote, DE", "locations" : [ "Remote", "DE" ], "timestamp" : "2026-06-15T06:44:46.252", "fingerprint" : "c02e1bd8c0978d4ca8dbba2f1e2eeb82447d4ce1a040e20eff50df6cedfc5a79", "source" : "personio", "applyUrl" : "https://wellcosan-gmbh.jobs.personio.de/job/2405815", "externalId" : "2405815", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Germany", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "experienceLevel" : "Junior", "softSkillsList" : [ "self-discipline, team player" ], "softSkills" : [ { "name" : "self-discipline, team player" } ], "majorSkills" : "customer support, problem solving, communication", "majorSkillsList" : [ "customer support, problem solving, communication" ], "coreResponsibilities" : "Turn unsatisfied customers into fans by finding individual solutions, collecting structured feedback, and managing customer concerns across all channels (phone, email, chat). Build a first-class customer journey from order to ensure an optimal customer experience and represent the brand externally.", "teamCollaboration" : "You are a team player, which you have already proven in your job or in your free time.", "toolProficiency" : [ "CRM, Google Suite" ], "communicationSkills" : "customer service; phone support; email support; chat support", "continuousLearning" : "New tools are not a challenge for you, but the rule. You are flexible and do not lose your nerve even in confusing moments.", "innovationCreativity" : "You like to challenge the status quo and are open to change.", "problemSolvingSkills" : "individual solutions; feedback collection; customer journey optimization", "outcomesObjectives" : "You fight for every online review. You build a first-class customer journey.", "qualificationsBasic" : "Excellent German and English language skills. First experience in customer support. Enthusiasm for customer contact and sales via phone and new media. Flexibility and ability to remain calm in confusing situations. Willingness to drive change and independently implement new tasks.", "qualificationsPreferred" : "Spanish language skills would be an advantage and/or French language skills would be desirable.", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "DAS SIND WIR! Unser Motto: Unsere Beine tragen uns durch’s Leben – Zeit, dass wir ihnen etwas zurückgeben! Leichte Beine kann jede:r gebrauchen. Daher beschränken wir uns nicht nur auf eine Zielgruppe. Mit unseren Marken Reboots und Venen Engel unterstützen wir Individuen mit diversen Bedürfnissen bei der Steigerung der Leistung und generell ihrer Lebensqualität. Reboots Mit den Reboots Recovery Boots und Pants verschaffen sich Athleten einen Wettbewerbsvorteil, mit dessen Hilfe sie ihre maximale Leistungsfähigkeit nach Trainingseinheiten schneller wieder erreichen können. Spitzensportler, Vereine und Physiotherapeuten in ganz Europa setzen auf Reboots, um die eigenen sportlichen Ziele nicht nur zu erreichen, sondern zu übertreffen. Venen Engel Mit unserem Venen Engel nehmen Kund:innen aus ganz Europa ihr Wohlbefinden selbst in die Hand. Die Gleitwellenmassage unterstützt sie dabei, sich in ihrer Haut wohl zu fühlen und den Alltag mit leichten Beinen besser zu bewältigen. Selbstliebe, Me-Time und die Motivation, etwas zum Positiven zu verändern - Venen Engel hilft dabei. DEINE Mission: Aus unzufriedenen Kunden machst du Fans! Du trittst mit den Kunden in Kontakt, findest individuelle Lösungen und sammelst strukturiertes Feedback, um zu unserer fortlaufenden Verbesserung beizutragen. Du kämpfst um jede Online-Bewertung. Du bearbeitest und überblickst Kundenbelange auf allen Channels: am Telefon, via Mail oder im Chat. Du baust sukzessive eine erstklassige Customer Journey auf: von der Bestellung an sorgst du dafür, dass unsere Kunden stets eine optimale Erfahrung mit Reboots/Venen Engel machen und trägst so unsere Marke nach außen. Das bringst DU dafür mit: Exzellente Deutschkenntnisse und Englischkenntnisse. Zusätzlich wären Spanischkenntnisse von Vorteil und/oder Französischkenntnisse wünschenswert. Eine eigenverantwortliche Arbeitsweise mit Selbstdisziplin und eine zielgerichtete Herangehensweise sind deine Stärken – für dich ist “done better than perfect” Du forderst den Status Quo gerne heraus und bist offen für Veränderung Du bist zuverlässig, loyal und motiviert weiterhin: Du hast bereits erste Erfahrungen im Bereich Support sammeln können und bist sicher im Umgang mit Kunden Du bringst Begeisterung für den Kontakt zu Menschen und für den Vertrieb über Telefon und neue Medien mit. Du hast bereits aktiv mit CRM-Programmen gearbeitet und bist sicher im Umgang mit Google Suite. Neue Tools sind für dich keine Herausforderung, sondern die Regel. Du bist flexibel und verlierst auch in unübersichtlichen Momenten nicht die Nerven Du bist ein Teamplayer, was du auch schon im Job oder in der Freizeit unter Beweis gestellt hast Du bist sicher im Umgang mit Computern und arbeitest dich gerne in neue Tools ein Du hast Lust etwas zu bewegen und eigenverantwortlich neue Aufgaben umzusetzen. klingt spannend? Das erwartet DICH bei uns: die Gelegenheit ein hervorragendes Produkt in Europa zu vermarkten flexible Zeiteinteilung und ortsunabhängiges Arbeiten Kompetitive Vergütung Regelmäßige Teamevents Kollegiale Atmosphäre mit flachen Hierarchien und kurzen Entscheidungswegen", "summaryDescription" : "Support Agent. Skills: customer support, problem solving, communication. Turn unsatisfied customers into fans by finding individual solutions, collecting structured feedback, and managing customer concerns across all channels (phone, email, chat). Build a first-class customer journey from order to ensure an optimal customer experience and represent the brand externally.", "createdAt" : "2026-06-14T19:02:49.407", "lastUpdated" : "2026-06-15T06:44:46.252", "ingestTimestamp" : "2026-06-14T19:02:49.407", "mongoId" : "6a2e868b74d8ee00a0de2e38", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "self-discipline, team player", "customer support, problem solving, communication", "CRM, Google Suite" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 871.8692, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30605df292fd229cf8b712", "title" : "Client Technical Support Representative", "company" : "Interactive Brokers", "industry" : "FinTech", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "HKD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Client Technical Support Representative in FinTech in Hong Kong, based on 2024-2025 market data." }, "location" : "Hong Kong", "locations" : [ "Hong Kong" ], "timestamp" : "2026-06-16T08:11:04.867", "fingerprint" : "45cdac0da9e37568a18a97239196ddebdb7e3d8038947f1b39c2a86056504cb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/ibkr/jobs/8591772002", "externalId" : "8591772002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "Windows, Mac", "professionalSkills" : [ "Problem-solving", "Troubleshooting" ], "majorSkills" : "Technical support, Client support", "majorSkillsList" : [ "Technical support", "Client support" ], "coreResponsibilities" : "Provide support to clients, Provide technical support, Provide functional support, Support Interactive Brokers' platforms, Support desktop platforms, Support mobile platforms, Troubleshoot offerings, Support web-based offerings, Manage problems, Escalate client-reported issues", "teamCollaboration" : "Liaison between internal teams; Liaison between customers", "domainKnowledge" : "Trading offerings; Financial products", "domainList" : [ "trading-offerings", "financial-products" ], "domainSpecificKnowledge" : [ "Trading offerings", "Financial products" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Analytical; Methodical; Problem-solving; Troubleshooting technical issues; Troubleshooting software issues", "outcomesObjectives" : "Prompt resolution; Effective resolution", "qualificationsBasic" : "Bachelor's degree, Experience with Windows/Mac software, Connectivity support experience, Fluency in Cantonese, Fluency in English", "qualificationsPreferred" : "Technical field degree advantageous, Mandarin knowledge a plus, Financial products experience a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Job Description Interactive Brokers Hong Kong Limited (\"IBHK\") is looking for a Client Technical Support Representative who will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands. Responsibilities Providing support to clients through phone, chats, and tickets Technical and functional support for the Interactive Brokers' platforms on desktop and mobile Troubleshooting and support for Interactive Brokers' web-based offerings Problem management with a focus on wide-scale technical issues Requirements Bachelor's degree (degree earned in a technical field would be advantageous) Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered) Excellent verbal and written communication skills Experience with financial products and services is a plus Fluency in Cantonese and English (knowing Mandarin is a plus) Company Benefits & Perks Competitive Salary, annual performance-based bonus and stock grant Excellent health and welfare benefits including medical, dental, specialist and in-patient Competitive package of Annual Leave Daily lunch ordered in house with fully stocked kitchen Great work life balance Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with growing local presence Hybrid work arrangement role permitting", "summaryDescription" : "Client Technical Support Representative at Interactive Brokers. Skills: Technical support, Client support. Provide support to clients. 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Tudo o que você realizar conosco, independentemente da sua função, terá um profundo significado ao criar experiências duradouras, memoráveis e impactantes para nossos clientes, colegas e para o planeta. Hospitality is a work of heart, Junte-se a nós e torne-se um Heartist®. Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “coração” de tudo o que for realizado, a fim de oferecer a eles uma experiência única e inesquecível, em alinhamento com a Cultura de Serviços Accor. ## Qualifications Mente Aberta, Orientação ao Cliente, Trabalho em Equipe, Proatividade e Iniciativa. Atenção aos Detalhes, Organização, Boa Comunicação, Agilidade, Proatividade, Cordialidade, Empatia, Discrição, Confidencialidade, Flexibilidade e Adaptabilidade. Desejável Superior, Inglês ou Espanhol, Pacote Office. Atendimento ao Cliente e Telefônico. ## Additional Information Desejável Superior, Inglês ou Espanhol, Pacote Office Atendimento ao Cliente e Telefônico", "summaryDescription" : "EN - Reception Agent at Accor. Receber clientes. 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Atender clientes", "postedDate" : "2026-06-15T20:45:27.000", "createdAt" : "2026-06-16T01:32:22.997", "lastUpdated" : "2026-06-16T12:05:54.094", "ingestTimestamp" : "2026-06-16T01:32:22.997", "mongoId" : "6a3077aff292fd229c025a05", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 849.00073, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309c90f292fd229c0fbd54", "title" : "Technical Customer Support Specialist", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Technical Customer Support Specialist in Australia, adjusted for mid-seniority and the SaaS industry." }, "location" : "Australia-Remote", "locations" : [ "Australia-Remote", "US-Remote" ], "timestamp" : "2026-06-16T12:40:03.745", "fingerprint" : "553d091dc009a92840671980bab97252fc89c08f32f9ee3654c4600eebc86dcb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7767441003", "externalId" : "7767441003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 2, "experienceMaxYears" : 5, "technicalSkills" : "HTML, CSS, Zendesk, Salesforce, Jira, Confluence", "professionalSkills" : [ "Troubleshooting", "Customer service", "Prioritization", "Triaging" ], "majorSkills" : "Customer support, Technical support, Troubleshooting", "majorSkillsList" : [ "Customer support", "Technical support", "Troubleshooting" ], "coreResponsibilities" : "Resolve customer technical issues, Communicate with customers on issue status, Document customer interactions, Develop and hone customer service skills, Develop and hone troubleshooting skills, Develop and hone product knowledge, Build positive working relationships, Foster positive working relationships, Escalate customer tickets to other teams, Coordinate phone calls with customers, Coordinate virtual sessions with customers, Meet performance metrics, Exceed performance metrics, Conduct business in accordance with policies", "teamCollaboration" : "Across the team; Across the company", "domainKnowledge" : "Higher Logic Product Suite", "domainList" : [ "higher-logic-product-suite" ], "domainSpecificKnowledge" : [ "Higher Logic Product Suite" ], "toolProficiency" : [ "Support ticketing system" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "continuousLearning" : "Continually develop skills; Continually develop product knowledge", "problemSolvingSkills" : "Troubleshooting skills", "outcomesObjectives" : "Meet or exceed productivity metrics; Meet or exceed quality metrics; Meet or exceed customer experience metrics", "qualificationsBasic" : "Basic understanding of Higher Logic’s Product Suite, Critical thinking and troubleshooting skills, Excellent verbal and written communication skills, Exceptional customer service skills, Effective prioritization and triaging skills, Basic understanding or willingness to learn HTML & CSS, Basic knowledge or willingness to learn standard web technologies", "qualificationsPreferred" : "2 years of technical customer service experience, SaaS environment experience, Technical background or expertise, Experience with CRM, Experience with Jira/Confluence", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "JOB SUMMARY The Customer Support Specialist’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET) ESSENTIAL DUTIES AND RESPONSIBILITES: Resolve customer technical issues effectively and efficiently through multiple support channels Communicate with customers professionally and consistently on issue status and resolution Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge Build and foster positive working relationships across the team and company As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance) As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager Conduct all business in accordance with Higher Logic policies and procedures. All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: Basic understanding of or a willingness to learn Higher Logic’s Product Suite Critical thinking and troubleshooting skills Excellent verbal and written communication skills Exceptional customer service skills Effective prioritization and triaging skills to manage multiple customer inquiries Basic understanding or willingness to learn HTML & CSS Basic knowledge or a willingness to learn standard web technologies, browsers and web applications EXPERIENCE DESIRED: Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment Typical range for the role overall is 0-5 years. Technical background or expertise either through experience, self-led learning or certifications/degrees Retail, hospitality or restaurant experience providing customer service Experience working in a customer service or contact center environment Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions", "summaryDescription" : "Technical Customer Support Specialist at Higher Logic. Skills: Customer support, Technical support, Troubleshooting. Resolve customer technical issues. Communicate with customers on issue status", "postedDate" : "2026-06-16T03:15:54.799", "createdAt" : "2026-06-16T03:15:54.799", "lastUpdated" : "2026-06-16T12:40:03.745", "ingestTimestamp" : "2026-06-16T03:15:54.799", "mongoId" : "6a309c90f292fd229c0fbd54", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Customer support", "Technical support", "Troubleshooting", "Customer service", "Prioritization", "Triaging", "Higher Logic Product Suite", "Support ticketing system" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 843.89557, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3055fdf292fd229cf23d10", "title" : "Technical Support Engineer", "company" : "CodeRabbit", "industry" : "Customer Success", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Technical Support Engineer in Bengaluru, India, adjusted for the technology industry and full-time employment." }, "location" : "Australia, Bengaluru", "locations" : [ "Australia, Bengaluru" ], "timestamp" : "2026-06-16T13:39:09.578", "fingerprint" : "d2a2c141f571d263de0e3578ff8f770653efdbfc363af4228e3d9c46227fdafd", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/coderabbit/44e03145-8e77-47be-9423-aec5858902de/application", "externalId" : "44e03145-8e77-47be-9423-aec5858902de", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" }, { "country" : "Australia", "continent" : "oc", "workMode" : "onsite" } ], "locationText" : "Bengaluru, Karnataka, India; Australia", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT CODERABBIT CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview At CodeRabbit, we're seeking exceptional problem-solvers who thrive on untangling complex technical challenges and have a passion for helping customers to get the most from our AI-powered code review tool. As a Product Advocate, you'll be the bridge between cutting-edge AI technology and the developers who rely on it, providing expert guidance through support channels and real-time communication platforms, advocating for the product! You'll tackle the kinds of questions that don't have obvious answers - from intricate edge cases in our AI's code reviews to helping teams optimize their review workflows. We're looking for someone who can not only resolve these challenges but also help establish the gold standard for what a master product advocacy looks like in the emerging field of AI-assisted development. Your insights from the front lines will be invaluable in shaping our product's evolution. By gathering real-world feedback and patterns from developer interactions, you'll help us refine product, streamline the code review experience. Key Responsibilities 1. Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues. 2. Educate customers on the best product usage, ensuring they maximize the value out of it. 3. Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption. 4. Support the sales team in customer conversion and retention efforts. 5. Work with our developers to identify defects and opportunities for product improvement. 6. Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure. 7. Provide an analysis of our existing customer base to avoid and minimize risks in the install base. 8. Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations. 9. Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do. 10. Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis. 11. Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in CodeRabbit. Qualifications 1. Bachelor's degree in Computer Science or related field. 2. At least 2 years in a technical support, software engineering, or customer-facing technical role. 3. Excellent written and verbal communication skills; you are able to work with a wide variety of geographically distributed customers and solve their problems. 4. Customer Obsession – you are passionate about delivering a high-quality customer experience and helping convert customers from trial users to paid users. You judge our own success by the success of the team and the happiness of our customers. 5. Strong understanding of software development principles, version control systems (particularly Git), and other developer tools. 6. Proficiency in at least one programming language. 7. Experience with code review processes and tools. 8. Excellent problem-solving skills with the ability to debug complex technical issues. 9. Ability to work independently and collaboratively in a fast-paced environment. 10. Experience with ticketing systems and CRM tools is a plus. 11. Ability to manage multiple priorities and adapt to changing requirements. Our Values - \uD83E\uDD1D Collaborative Humans: Prioritizing collective intelligence - \uD83D\uDE80 Fearless Innovators: Turning obstacles into growth opportunities - \uD83D\uDCAA Persistent, Passionate Developers: Thriving on complex, long-term challenges - \uD83C\uDFAF Impact-Driven Creators: Crafting intuitive tools for developers - \uD83E\uDDE0 Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world What We Offer 1. Work on cutting-edge technology with real-world impact 2. Collaborative and innovative environment 3. Competitive salary, equity, and benefits 4. Professional development opportunities To apply, submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.", "summaryDescription" : "Technical Support Engineer at CodeRabbit. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-16T00:25:39.649", "lastUpdated" : "2026-06-16T13:39:09.578", "ingestTimestamp" : "2026-06-16T00:25:39.649", "mongoId" : "6a3055fdf292fd229cf23d10", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 834.86835, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a4cf292fd229c03a51c", "title" : "Technical Support Engineer", "company" : "Mitratech", "industry" : "SaaS", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Technical Support Engineer in Australia, adjusted for the SaaS industry and remote work." }, "location" : "Australia", "locations" : [ "Australia" ], "timestamp" : "2026-06-16T09:09:26.402", "fingerprint" : "24c873f1ffeb314b9f6e55f4740078e80486aa3469821ec1231e14699c353628", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/mitratech/jobs/7999767", "externalId" : "7999767", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 1, "experienceMaxYears" : 1, "coreResponsibilities" : "Serve as first point of contact, Provide solutions via phone, chat, email, portal, Research support issues, Troubleshoot support issues, Resolve support issues, Identify workarounds, Communicate workarounds to customers, Provide solutions via self-service portal, Maintain detailed call records, Maintain email records, Prioritize issues based on SLAs, Resolve issues based on SLAs, Prioritize issues based on severities, Resolve issues based on severities, Meet customer satisfaction goals monthly", "teamCollaboration" : "Work with client contacts; Work with colleagues; Work with remote team", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues; Resolve issues", "specialRequirements" : "After-hour on-call support coverage rotation may be required", "outcomesObjectives" : "Meet customer satisfaction goals monthly", "qualificationsBasic" : "6 months - 1 year customer service experience, Experience with Windows Operating Systems, Experience with Microsoft Office applications", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "The Mitratech Support team goal is to be passionate about customer success, by providing world class application support through problem-solving, communication and with continuous improvement. We are looking for highly qualified candidates with an interest in enterprise software applications to join our team of skilled support staff. Mitratech’s support organization is a global team with offices in Austin, TX, London and Melbourne. The Application Support role is responsible for providing functional support, with responsibilities that include working with our clients to troubleshoot, document, and resolve issues from the user interface. Candidates will be expected to work both collaboratively with client contacts and colleagues and must have the ability to be self-directed in order to obtain and clearly communicate resolution of the client’s inquiry. The key focus of this role will be to support our clients in the day-to-day operation of Mitratech’s SaaS products, which includes responding/resolving inquiries via tickets, chats, and phone calls to support. Duties & Responsibilities Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers Provide solutions where issues are identified via self-service portal Maintain detailed call and email records for all customer interactions Prioritize and resolve issues based on service level agreements and severities Responsible for meeting customer satisfaction goals monthly After-hour on-call support coverage rotation may be required Any other tasks and duties that might reasonably be required of you Qualifications 6 months - 1 year experience working in a customer service environment You can be committed to help our customers achieve their goals You are strongly self-motivated, have a great curiosity to learn about new things and dive deep to understand what makes things tick You exercise your best judgement and take the action without needing to be told so You are able to manage your own time commitments and work with a remote team to achieve shared goals You are able to mentor, inform, and educate customers as well as members of our own team, above or below you, by distilling the complex and simplifying You can disagree, share your point of view, yet work together with your team if they want to try something different Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge Attention to detail with the ability to multi-task and strong organizational skills Experience with Windows Operating Systems and Microsoft Office applications", "summaryDescription" : "Technical Support Engineer at Mitratech. Serve as first point of contact. Provide solutions via phone, chat, email, portal", "postedDate" : "2026-06-16T01:18:59.393", "createdAt" : "2026-06-16T01:18:59.393", "lastUpdated" : "2026-06-16T09:09:26.402", "ingestTimestamp" : "2026-06-16T01:18:59.393", "mongoId" : "6a307a4cf292fd229c03a51c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 832.0147, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30666bf292fd229cfb12d2", "title" : "Technical Support Engineer", "company" : "Legion", "industry" : "Technology", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Engineer in the US Technology industry, adjusted for remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T10:09:49.265", "fingerprint" : "51040eea47b8d1da9d2a8502774b900c3b6cf83aa86d8bf4da2692dbca3d041d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/legion/jobs/7772246003", "externalId" : "7772246003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Provide enterprise-grade assistance, Diagnose and troubleshoot software issues, Assist customer administrators", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators and copies of identification documents, such as driver’s licenses, passports, and visas; and background screening results and references. Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information. Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history. Other information such as any information you voluntarily choose to provide in connection with your job application. How We Use Personal Information We collect, use, share, and store personal information from job applicants for our and our service providers’ business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions. With Whom We Share Personal Information We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable): Internally: to other Legion personnel involved in the recruiting and hiring process. Vendors: such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable. Legal Compliance: when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency. Litigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party. Business Transaction Purposes: in connection with the sale, purchase, or merger. How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co.", "summaryDescription" : "Technical Support Engineer at Legion. Provide enterprise-grade assistance. Diagnose and troubleshoot software issues", "postedDate" : "2026-06-15T23:29:08.098", "createdAt" : "2026-06-15T23:29:08.098", "lastUpdated" : "2026-06-16T10:09:49.265", "ingestTimestamp" : "2026-06-15T23:29:08.098", "mongoId" : "6a30666bf292fd229cfb12d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 828.54333, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307e8df292fd229c050a4c", "title" : "Conseiller en clientèle en agence F/H", "company" : "GMF", "industry" : "Insurance", "salary" : { "min" : 32290.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Annecy, Auvergne-Rhône-Alpes, France", "locations" : [ "Annecy", "Auvergne-Rhône-Alpes", "France" ], "timestamp" : "2026-06-16T09:12:36.789", "fingerprint" : "7626f0f285bb4630d4ab903cfde49f47b78fdde8b47178f46fcd06f9be4aaf93", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/COVEA1/744000132226229-conseiller-en-clientele-en-agence-f-h-gmf", "externalId" : "744000132226229", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Annecy", "state" : "Auvergne-Rhône-Alpes", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "45.8992348,6.1288847" } ], "locationText" : "Annecy, Auvergne-Rhône-Alpes, France", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Customer relations", "Sales", "Negotiation" ], "majorSkills" : "Customer service, Sales, Client relationship management", "majorSkillsList" : [ "Customer service", "Sales", "Client relationship management" ], "coreResponsibilities" : "Welcome clients and prospects, Listen to customer needs, Respond to quote requests, Respond to emails, Manage client portfolio, Develop client portfolio, Propose insurance services, Sell insurance contracts, Update contracts, Adapt tariffs, Adapt guarantees", "teamCollaboration" : "Team of 4 collaborators", "domainKnowledge" : "Insurance contracts", "domainList" : [ "insurance-contracts" ], "domainSpecificKnowledge" : [ "Insurance contracts" ], "continuousLearning" : "Training and support", "problemSolvingSkills" : "Find adapted solutions", "outcomesObjectives" : "Contribute to agency client portfolio development", "qualificationsBasic" : "Experience in customer relations, Commercial/sales training", "qualificationsPreferred" : "Negotiation skills, Sales skills, Analytical skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Premier assureur des agents du service public, GMF s’engage au quotidien à accompagner et protéger ses 3,5 millions d’assurés avec comme priorité l’humain au cœur de ses offres et services. Envie de rejoindre l’aventure ? Intégrez une équipe de 4 collaborateurs pour un CDD de 5 mois et contribuez au développement du portefeuille clients de l’agence GMF de Annecy. Vos missions au quotidien : Conseiller, conquérir, fidéliser, convaincre ! Interlocuteur et garant de la satisfaction des clients, vous avez un rôle clé dans le parcours du client ! • Vous accueillez en agence ou contactez les clients et prospects, • Vous êtes à leur écoute pour cerner au mieux leurs besoins, • Vous répondez à leurs demandes de devis et à leurs mails, • Vous gérez et développez un portefeuille de clients à qui vous proposez et vendez des services et contrats d'assurances, • Vous mettez à jour régulièrement les contrats et adaptez le tarif et les garanties aux évolutions du risque. Covéa s’attache à offrir des parcours professionnels diversifiés. Vous pourrez ainsi avoir l’opportunité d’évoluer, par exemple, vers des métiers d’accompagnement (Référent technique, Manager). Les avantages qui font la différence : • Salaire fixe de 32 290 euros brut annuel négociable en fonction de l’expérience incluant le 13ème mois et la prime de vacances mensualisés, • Formation et accompagnement, • Mutuelle avantageuse + régime sur complémentaire santé (prise en charge employeur 60%), • Titres restaurants, • Nombreux avantages proposés par le CSEE (vacances, locations, billeterie,…), • 31 jours de congés payés + différentes formules de RTT possibles, ## Qualifications Et si c'était vous ? • Vous bénéficiez d’une expérience en relation client et/ou d’une formation commerciale/vente, • Vos qualités d’écoute et votre orientation client sont reconnues, • Votre sens de la vente et de la négociation sont des qualités indispensables, • Vous disposez de capacités d’analyse afin de trouver des solutions adaptées à vos clients, • Vous conjuguez à la fois esprit d’équipe et gout du challenge, • Vous aimez le rythme dans vos activités et la diversité dans les échanges. Si notre offre vous intéresse, venez nous rejoindre en postulant rapidement ! Et la suite ? A réception de votre candidature, nous nous engageons à revenir vers vous. Si votre candidature est sélectionnée, un acteur RH vous contactera pour un premier entretien puis vous rencontrerez votre futur manager.", "summaryDescription" : "Conseiller en clientèle en agence F/H at GMF. Skills: Customer service, Sales, Client relationship management. Welcome clients and prospects. Listen to customer needs", "postedDate" : "2026-06-15T15:00:44.000", "createdAt" : "2026-06-16T01:33:48.743", "lastUpdated" : "2026-06-16T09:12:36.789", "ingestTimestamp" : "2026-06-16T01:33:48.743", "mongoId" : "6a307e8df292fd229c050a4c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Customer service", "Sales", "Client relationship management", "Customer relations", "Negotiation", "Insurance contracts" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 819.44354, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d58fc74d8ee00a0b88039", "title" : "Installation Support Agent", "company" : "Flatpay", "industry" : "FinTech", "salary" : { "min" : 37000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Installation Support Agent in Amsterdam, Netherlands, adjusted for mid-seniority and the FinTech industry." }, "location" : "Amsterdam, NL", "locations" : [ "Amsterdam", "NL" ], "timestamp" : "2026-06-16T02:55:37.746", "fingerprint" : "e8a9f849e9f045f0d25435261c09837d81a121f6908d6c42e1508d71e9adb923", "source" : "personio", "language" : "nl", "applyUrl" : "https://flatpay.jobs.personio.de/job/2651708", "externalId" : "2651708", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, Netherlands", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Logistical coordination", "Technical support", "Customer service" ], "hardSkillsList" : [ "Hardware installation", "Customer onboarding" ], "hardSkills" : [ { "name" : "Hardware installation", "level" : "intermediate" }, { "name" : "Customer onboarding", "level" : "intermediate" } ], "majorSkills" : "Installation support, Customer onboarding, Logistical coordination", "majorSkillsList" : [ "Installation support", "Customer onboarding", "Logistical coordination" ], "coreResponsibilities" : "Coordinate and support terminal installations, Manage installation process, Provide remote support during installations, Prepare and manage installation logistics, Configure devices, Coordinate shipments, Ensure timely hardware receipt, Handle and move boxes with payment terminals, Act as a point of contact, Communicate with merchants and internal teams, Ensure quick and smooth installations, Collaborate with internal teams, Solve problems, Document installation activities, Ensure systems are set up, Ensure systems are activated, Identify recurring issues, Report issues internally, Improve processes", "teamCollaboration" : "Sales; Operations; Technical Support", "domainKnowledge" : "Fintech; Payment terminals", "domainList" : [ "fintech", "payment-terminals" ], "domainSpecificKnowledge" : [ "Fintech", "Payment terminals" ], "communicationSkills" : "Telephone guidance", "documentationSkills" : "Document installation activities", "problemSolvingSkills" : "Solution-oriented approach", "specialRequirements" : "5 days in office", "qualificationsBasic" : "Some experience with technical products, Some experience with hardware installations, Some experience with customer service, Some experience with onboarding functions, Experience in operations, Experience in logistical coordination, Experience in technical support, Experience in customer-facing functions, Basic knowledge of IT systems, Basic knowledge of payment terminals, Basic knowledge of technical products, Fluent Dutch", "qualificationsPreferred" : "Experience with technical products, Experience with hardware installations, Experience with customer service, Experience with onboarding functions, Experience in operations, Experience in logistical coordination, Experience in technical support, Experience in customer-facing functions, Basic knowledge of IT systems, Basic knowledge of payment terminals, Basic knowledge of technical products", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Over de rol Flatpay is één van de snelst groeiende fintechbedrijven van Europa. In iets meer dan drie jaar zijn we uitgegroeid tot een team van meer dan 1.500 collega’s, actief in Denemarken, Finland, Italië, Duitsland, Frankrijk, het Verenigd Koninkrijk, en sinds januari ook in Nederland. Onze missie is helder en krachtig: kaartbetalingen eerlijk, transparant en stressvrij maken voor kleine en middelgrote ondernemers. Geen onduidelijke tarieven, geen verborgen kosten, geen verrassingen, één vast tarief voor alle kaarten. Dienstverband: Fulltime Locatie: Amsterdam - 5 dagen op kantoor Wat je gaat doen Verantwoordelijkheden Coördineren en ondersteunen van de installatie van Flatpay-betaalterminals voor nieuwe merchants/ondernemers via de telefoon. Je beheert het volledige installatieproces van planning tot levering en zorgt voor een soepele onboardingervaring voor onze klanten. Op afstand ondersteuning bieden aan merchants tijdens installaties. Je begeleidt klanten stap voor stap telefonisch zodat terminals correct worden geïnstalleerd en klaar zijn om betalingen te accepteren. Voorbereiden en beheren van de installatielogistiek. Dit omvat het configureren van apparaten, coördineren van verzendingen en ervoor zorgen dat merchants de juiste hardware op tijd ontvangen. Comfortabel omgaan met en verplaatsen van dozen met betaalterminals en apparatuur als onderdeel van de voorbereiding van verzendingen en installaties. Fungeren als een belangrijk aanspreekpunt tijdens het onboardingproces. Je communiceert met merchants en interne teams om ervoor te zorgen dat installaties snel en soepel worden afgerond. Nauw samenwerken met interne teams, waaronder Sales, Operations en Technical Support, om installaties te coördineren en eventuele problemen op te lossen wanneer deze zich voordoen. Installatieactiviteiten documenteren en ervoor zorgen dat alle systemen correct zijn ingesteld en geactiveerd. Terugkerende problemen of knelpunten tijdens installaties signaleren en intern rapporteren zodat processen continu kunnen worden verbeterd.Skills & eigenschappen Interesse in en begrip van technologie, met het vermogen om snel nieuwe systemen, tools en hardware te begrijpen. Uitstekende communicatieve vaardigheden en het vermogen om klanten duidelijk en zelfverzekerd telefonisch te begeleiden. Zeer georganiseerd en in staat om meerdere installaties en taken tegelijkertijd te beheren. Gestructureerde en oplossingsgerichte aanpak van probleemoplossing. Klantgerichte mindset met een sterke motivatie om een soepele onboardingervaring te bieden. Comfortabel kunnen werken in een snelgroeiende omgeving waar prioriteiten snel kunnen veranderen. Positieve, hands-on instelling en bereidheid om het team te ondersteunen waar nodig. Wie jij bent Deze rol past perfect bij jou als jij: enige ervaring hebt met technische producten, hardware-installaties, klantenservice of onboardingfuncties ervaring hebt in operations, logistieke coördinatie, technische ondersteuning of klantgerichte functies basiskennis hebt van IT-systemen, betaalterminals of technische producten vloeiend Nederlands spreekt Waarom Flatpay? Werken bij Flatpay betekent: Een fulltime rol met veel verantwoordelijkheid en vrijheid om je werk zelf vorm te geven De kans om echt impact te maken binnen een van de snelst groeiende fintechs van Europa Een jonge, energieke werkomgeving waar samenwerking centraal staat en jouw ideeën tellen Leuke teamactiviteiten en regelmatig events met collega’s Volop kansen om door te groeien binnen een organisatie die hard groeit Contact info", "summaryDescription" : "Installation Support Agent at Flatpay. Skills: Installation support, Customer onboarding, Logistical coordination. Coordinate and support terminal installations. Manage installation process", "createdAt" : "2026-06-14T19:02:52.795", "lastUpdated" : "2026-06-16T02:55:37.746", "ingestTimestamp" : "2026-06-14T19:02:52.795", "mongoId" : "6a2d58fc74d8ee00a0b88039", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Hardware installation", "Customer onboarding", "Installation support", "Logistical coordination", "Technical support", "Customer service", "Fintech", "Payment terminals" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 818.3881, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c7d5674d8ee00a094f906", "title" : "Customer Support Agent", "company" : "Gymshark", "industry" : "Outdoor & Apparel", "salary" : { "min" : 26780.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Solihull, England, United Kingdom", "locations" : [ "Solihull", "England", "United Kingdom" ], "timestamp" : "2026-06-16T02:30:43.703", "fingerprint" : "bd0858e502d4c374156c30437cb00969120e4d4ba30d2ef53796cda148861589", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/gymshark/jobs/4881182101", "externalId" : "4881182101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Solihull", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.4130189,-1.7768935" } ], "locationText" : "Solihull, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "coreResponsibilities" : "Manage customer interactions end-to-end, Ensure timely resolution, Ensure effective resolution, Deliver exceptional service, Act as voice of customer, Provide feedback, Identify areas for improvement, Make customer-first decisions, Balance business impact, Identify opportunities to exceed expectations, Delight customers, Build product knowledge, Educate customers, Guide customers, Follow up on customer queries, Ensure complete satisfaction, Collaborate with internal teams, Resolve complex issues, Report trends, Report insights, Support colleagues, Contribute to collaborative environment, Contribute to high-performing team", "teamCollaboration" : "Internal teams; Colleagues; High-performing team", "communicationSkills" : "Build rapport; Build trust", "problemSolvingSkills" : "Problem-solving; Think independently", "specialRequirements" : "Flexible shifts, Evenings, Weekends, Holidays, 24/7 operation, Attend assessment centre, Attend 3 days a week", "outcomesObjectives" : "Ensure timely resolution; Ensure effective resolution; Exceed expectations; Delight customers; Ensure complete satisfaction; Support continuous improvement", "qualificationsBasic" : "1-3 years customer service experience, Deliver high-quality service, Excellent communication skills, Build rapport and trust, Problem-solving skills, Think independently, Comfortable in digital environment, Manage queries via online channels, Prioritise workload, Manage time effectively, Stay organised, Flexibility for rotating shifts, Proactive mindset, Passion for helping customers, Improve service, Adapt to change, Thrive in evolving environment, Work independently, Maintain team collaboration, High professionalism, Emotional intelligence, Resilience", "workSiteFlexibility" : "Hybrid", "rawDescription" : "OVERVIEW: We’re looking for a passionate and customer-focused Customer Support Agent to join a fast-paced, global Customer Experience team. In this role, you’ll deliver a world-class service across multiple channels including email, social media, and web chat - ensuring every interaction feels personal, insightful, and aligned with the brand experience. Operating in a 24/7 environment, you’ll be part of a dynamic team that puts the customer at the heart of everything. You’ll play a key role in building trust, loyalty, and long-term relationships with a highly engaged and digitally savvy customer base. The salary for this position is £26,780 per annum WHAT YOU'LL BE DOING: Managing customer interactions end-to-end, ensuring a timely and effective resolution for every query Delivering exceptional service across email, live chat, and social media channels Acting as the voice of the customer - providing feedback and identifying areas for improvement Making confident, customer-first decisions while balancing business impact Proactively identifying opportunities to exceed expectations and delight customers Building strong product knowledge to educate and guide customers effectively Following up on customer queries to ensure complete satisfaction Collaborating with internal teams to resolve complex issues Reporting trends and insights to leadership to support continuous improvement Supporting colleagues and contributing to a collaborative, high-performing team environment Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation WHAT YOU'LL NEED: Essential Criteria: 1–3 years’ experience in a customer service or customer-facing role Proven ability to deliver high-quality service in a fast-paced environment Excellent communication skills, with the ability to build rapport and trust Strong problem-solving skills and the ability to think independently Comfortable working in a fully digital environment across multiple systems Experience managing customer queries via online channels (e.g., chat, email, social media) Ability to prioritise workload, manage time effectively, and stay organised Flexibility to work rotating shifts, including evenings and weekends A proactive mindset with a passion for helping customers and improving service Ability to adapt to change and thrive in a rapidly evolving environment Experience working independently while maintaining strong team collaboration High level of professionalism, emotional intelligence, and resilience CLOSING DATE: Friday 19th June 2026 @ 12:00pm All successful candidates must be available to attend a 2.5 hour assessment centre on the 1st July along with being available to start with us on the 3rd August 2026. LOCATION: Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK. BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. ABOUT US. We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth. THE PERKS. Standard benefits include: Performance-based Bonus opportunity Funded Healthcare benefit 25 days holiday, additional day for your birthday & Bank Holidays Contributory Employer pension scheme Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading Gymshark Employee Discount & long service awards Access to High Street cashback and discounts Financial, Physical and Mental Wellbeing Support Enhanced Family Leave package Life Assurance Office location specific benefits include (IQ): Gym Membership to The Lifting Club (LC) Onsite lunch provision & coffee bars EV charge points available Office location specific benefits include (LDN): Funded multi-site fitness membership Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.", "summaryDescription" : "Customer Support Agent at Gymshark. Manage customer interactions end-to-end. Ensure timely resolution", "postedDate" : "2026-06-14T20:07:38.533", "createdAt" : "2026-06-14T20:07:38.533", "lastUpdated" : "2026-06-16T02:30:43.703", "ingestTimestamp" : "2026-06-14T20:07:38.533", "mongoId" : "6a2c7d5674d8ee00a094f906", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 817.6496, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307e8df292fd229c050a51", "title" : "Conseiller en clientèle en agence F/H", "company" : "COVEA", "industry" : "Insurance", "salary" : { "min" : 32290.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Avon, IDF, France", "locations" : [ "Avon", "IDF", "France" ], "timestamp" : "2026-06-16T11:47:15.713", "fingerprint" : "d82fcfcbf2b75c0b5d9905886a3d5105d089085cc5ceff5decaf662b43f27e23", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/COVEA1/744000132153909-conseiller-en-clientele-en-agence-f-h-", "externalId" : "744000132153909", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Avon", "state" : "Île-de-France", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.4048867,2.7207225" } ], "locationText" : "Avon, Île-de-France, France", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Customer service", "Sales", "Negotiation" ], "hardSkillsList" : [ "Quotation management", "Contract management", "Risk adaptation" ], "softSkillsList" : [ "Listening skills", "Customer orientation", "Team spirit", "Challenging spirit" ], "hardSkills" : [ { "name" : "Quotation management", "level" : "intermediate" }, { "name" : "Contract management", "level" : "intermediate" }, { "name" : "Risk adaptation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Listening skills" }, { "name" : "Customer orientation" }, { "name" : "Team spirit" }, { "name" : "Challenging spirit" } ], "majorSkills" : "Customer relations, Sales, Insurance contracts", "majorSkillsList" : [ "Customer relations", "Sales", "Insurance contracts" ], "coreResponsibilities" : "Welcome clients and prospects, Contact clients and prospects, Listen to client needs, Respond to quote requests, Respond to emails, Manage client portfolio, Develop client portfolio, Propose insurance services, Sell insurance contracts, Update contracts, Adapt tariffs, Adapt guarantees", "domainKnowledge" : "Insurance contracts", "domainList" : [ "insurance-contracts" ], "domainSpecificKnowledge" : [ "Insurance contracts" ], "continuousLearning" : "Training and support", "problemSolvingSkills" : "Analyze client needs; Find adapted solutions", "qualificationsBasic" : "Experience in customer relations, Commercial/sales training", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Premier assureur des agents du service public, GMF s’engage au quotidien à accompagner et protéger ses 3,5 millions d’assurés avec comme priorité l’humain au cœur de ses offres et services. Envie de rejoindre l’aventure ? Intégrez une équipe de 4 collaborateurs et contribuez au développement du portefeuille clients de l’agence GMF de Fontainebleau-Avon. Vos missions au quotidien : Conseiller, conquérir, fidéliser, convaincre ! Interlocuteur et garant de la satisfaction des clients, vous avez un rôle clé dans le parcours du client ! • Vous accueillez en agence ou contactez les clients et prospects, • Vous êtes à leur écoute pour cerner au mieux leurs besoins, • Vous répondez à leurs demandes de devis et à leurs mails, • Vous gérez et développez un portefeuille de clients à qui vous proposez et vendez des services et contrats d'assurances, • Vous mettez à jour régulièrement les contrats et adaptez le tarif et les garanties aux évolutions du risque. Covéa s’attache à offrir des parcours professionnels diversifiés. Vous pourrez ainsi avoir l’opportunité d’évoluer, par exemple, vers des métiers d’accompagnement (Référent technique, Manager). Les avantages qui font la différence : • Salaire fixe de 32 290 euros brut annuel incluant le 13ème mois et la prime de vacances mensualisés, • Prime de performance collective et primes d’Intéressement / de Participation liées au groupe Covéa, • Formation et accompagnement riche et complet, • Mutuelle avantageuse + régime sur complémentaire santé (prise en charge employeur 60%), • Titres restaurants, • Nombreux avantages proposés par le CSEE (vacances, locations, billeterie,…), • 31 jours de congés payés + différentes formules de RTT possibles, • Espace de travail de convivial ## Qualifications Et si c'était vous ? • Vous bénéficiez d’une expérience en relation client et/ou d’une formation commerciale/vente, • Vos qualités d’écoute et votre orientation client sont reconnues, • Votre sens de la vente et de la négociation sont des qualités indispensables, • Vous disposez de capacités d’analyse afin de trouver des solutions adaptées à vos clients, • Vous conjuguez à la fois esprit d’équipe et gout du challenge, • Vous aimez le rythme dans vos activités et la diversité dans les échanges. Si notre offre vous intéresse, venez nous rejoindre en postulant rapidement ! Et la suite ? A réception de votre candidature, nous nous engageons à revenir vers vous. Si votre candidature est sélectionnée, un acteur RH vous contactera pour un premier entretien puis vous rencontrerez votre futur manager.", "summaryDescription" : "Conseiller en clientèle en agence F/H at COVEA. Skills: Customer relations, Sales, Insurance contracts. Welcome clients and prospects. Contact clients and prospects", "postedDate" : "2026-06-15T09:30:08.000", "createdAt" : "2026-06-16T01:33:34.843", "lastUpdated" : "2026-06-16T11:47:15.713", "ingestTimestamp" : "2026-06-16T01:33:34.843", "mongoId" : "6a307e8df292fd229c050a51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Quotation management", "Contract management", "Risk adaptation", "Listening skills", "Customer orientation", "Team spirit", "Challenging spirit", "Customer relations", "Sales", "Insurance contracts", "Customer service", "Negotiation" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 799.6698, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307fd3f292fd229c05e9dd", "title" : "Senior Technical Support Engineer", "company" : "Zscaler", "salary" : { "min" : 170000.0, "max" : 250000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Senior Technical Support Engineer in Wrocław, Poland, adjusted for cybersecurity industry and senior experience level." }, "location" : "Wrocław, POL", "locations" : [ "Wrocław", "POL" ], "timestamp" : "2026-06-16T12:30:05.431", "fingerprint" : "0e67b11846b94b7ce4c4a91e7a100dcb79705c312f97a894cfed47744df92be6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/zscaler/jobs/5159305007", "externalId" : "5159305007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wrocław", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.1263106,16.9781963" } ], "locationText" : "Wrocław, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Technical Support Engineer to join our team. This is an on-site role based in Wroclaw, reporting to the Manager, Technical Support within the Support department. A Senior Technical Support Engineer serves as a high-level technical expert who resolves complex customer issues, ensures the reliability and performance of Zscaler solutions. The role’s overall impact is to strengthen customer trust, reduce downtime, and help customers achieve secure, effective use of Zscaler’s cloud security platform. What you’ll do (Role Expectations) Provide second line phone/email consultation to independently debug complex security/network problems Work with Engineering and assist the customer with testing or troubleshooting Reproduce customer issues to verify problems and provide feedback to Engineering and Operations team Create entries in our technical support online database to document any incident resolution that is not found in our knowledge base Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand. What We’re Looking for (Minimum Qualifications) 1+ years of experience with Networking Network transformation technologies such as MPLS, SD-WAN or WAN Optimization The ability to read packet captures Troubleshooting knowledge, design and implementation experience What Will Make You Stand Out (Preferred Qualifications) A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs A vendor certification such as CCNA or equivalent A detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls #LI-MM8 #LI-HYBRID Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Poland locations. Individual pay placement within this range is determined based on objective, gender-neutral criteria including job-related skills, relevant experience, and education or training. The base salary range listed for this full-time position excludes commission/bonus/equity (if applicable) and benefits. Base Pay Range 115 500 zł—165 000 zł PLN At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.", "summaryDescription" : "Senior Technical Support Engineer at Zscaler", "postedDate" : "2026-06-16T01:18:00.921", "createdAt" : "2026-06-16T01:18:00.921", "lastUpdated" : "2026-06-16T12:30:05.431", "ingestTimestamp" : "2026-06-16T01:18:00.921", "mongoId" : "6a307fd3f292fd229c05e9dd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 795.64246, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cybersecurity", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305210f292fd229cf0ade5", "title" : "Conseiller support clients hôteliers H/F", "company" : "Septeo", "industry" : "Hospitality", "salary" : { "min" : 32000.0, "max" : 40000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Advisor in the SaaS industry in Bouc-Bel-Air, France, adjusted for company size and industry." }, "location" : "Bouc-Bel-Air, Provence-Alpes-Côte d'Azur, France", "locations" : [ "Bouc-Bel-Air", "Provence-Alpes-Côte d'Azur", "France" ], "timestamp" : "2026-06-16T06:36:58.622", "fingerprint" : "6e14fcf97f1a80ee9f1d11b4c2a86f9bc4b499640cfd0554c1ddee03ef432f1c", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/Septeo/744000132133070-conseiller-support-clients-hoteliers-h-f", "externalId" : "744000132133070", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bouc-Bel-Air", "state" : "Provence-Alpes-Côte d'Azur", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "43.4511819,5.4127848" } ], "locationText" : "Bouc-Bel-Air, Provence-Alpes-Côte d'Azur, France", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "coreResponsibilities" : "Configure and activate client accounts, Analyze needs via questionnaire, Parameterize environments, Conduct remote client training, Ensure regular deployment monitoring, Receive and handle support requests, Analyze software problems, Troubleshoot and propose solutions, Advise users on implementation, Implement corrective actions with other departments", "domainKnowledge" : "Hotel industry; Tourism industry", "domainList" : [ "hotel-industry", "tourism-industry" ], "domainSpecificKnowledge" : [ "Hotel industry", "Tourism industry" ], "toolProficiency" : [ "MISTERBOOKING" ], "outcomesObjectives" : "Contribute to client satisfaction; Ensure optimal use of solutions", "qualificationsBasic" : "Experience in the hotel industry, Comfortable with PMS RMS tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Septeo est un acteur de référence du software en Europe , présent à l’international et reconnu parmi le top 5 des éditeurs de logiciels sectoriels en France. En forte croissance et en transformation permanente, le groupe s’impose comme un acteur clé de l’édition logicielle grâce à la force de son collectif : des équipes déterminées, audacieuses et engagées. Chez Septeo, l’intelligence artificielle est placée au cœur de notre évolution. Nous la concevons comme un levier de performance durable, de collaboration et d’innovation, intégrée de manière responsable dans les pratiques du quotidien et démocratisé sur l’ensemble de nos métiers. L'ambition est claire : “make intelligent software for Europe”. Notre culture repose sur des valeurs fortes : être, faire et transformer ensemble. Elle n’est pas figée; elle se vit chaque jour dans nos actions et nos décisions, à travers un équilibre entre performance, responsabilité et plaisir. Cette ambition s’incarne dans ce que nous faisons au quotidien : concevoir des logiciels qui accompagnent les moments de vie essentiels, au service de millions de citoyens. Être présent derrière ces instants clés est une responsabilité forte. C’est la nôtre. Et peut-être bientôt la votre. Rejoindre Septeo, c’est intégrer une aventure collective à dimension internationale , porter la transformation du groupe dans un environnement en mouvement rapide, et faire de l’IA un levier concret de création de valeur, aujourd’hui comme demain. Prêt(e) à faire partie de l’aventure ? SEPTEO recrute pour son pôle Hospitality, un Conseiller Support Clients Hôteliers H/F pour notre solution logicielle MISTERBOOKING, en CDI, à Bouc Bel Air. Ce que nous pouvons accomplir ensemble : Au sein de l’équipe du service support , votre rôle sera d’accompagner nos clients professionnels de l’hôtellerie et du tourisme sur la bonne installation, utilisation et compréhension de notre solution logicielle. Grâce à votre expertise, vous deviendrez le complice de leur réussite en les conseillant sur la manière optimale d’utiliser et maîtriser nos solutions. Vous contribuerez ainsi à leur satisfaction. Après une période d’intégration et de formation, vos missions principales seront : * Configurer et activer les comptes clients après validation commerciale. * Analyser les besoins via un questionnaire dédié et paramétrer les environnements. * Réaliser les formations clients à distance (3 sessions par client, 1h30 à 2h chacune). * Assurer un suivi régulier du bon déploiement. * Réceptionner et prendre en charge les demandes support par téléphone ou par email * Analyser les problèmes rencontrés sur le logiciel, * Dépanner et/ou proposer des solutions et conseils, accompagner les utilisateurs dans leur mise en application, * Mettre en place des actions correctrices avec les autres services si nécessaire #LI-JM1 ## Qualifications Et si c’était vous qui veniez nous rejoindre ? Vous avez une expérience obligatoire dans le domaine de l’hôtellerie et vous vous sentez à l'aise avec les outils informatiques PMS RMS. Votre sens relationnel sera la clef de voûte de votre métier ! Grâce à votre empathie, votre écoute active et votre bienveillance, vous vous positionnerez comme un véritable partenaire pour nos clients. Vos qualités de bon(ne) communicant(e), sauront guider nos clients avec aisance pour les accompagner et résoudre leurs problèmes. Pas encore familier(e) avec nos solutions logicielles Misterbooking ? Ne vous inquiétez pas, nous prévoyons une période de formation pour vous armer de toutes les compétences nécessaires à votre réussite. Vous serez accueilli(e) dans une équipe pour qui cohésion, convivialité et entraide sont des valeurs fortes. Si l’importance de la relation client résonne en vous, rejoignez-nous ! ## Additional Information Un process de recrutement en 3 étapes : 1. Un premier échange téléphonique avec un(e) chargé(e) de recrutement pour vous présenter le poste et ses missions, en savoir plus sur vous. 2. Un second entretien avec un double objectif : vous présenter notre groupe et ses valeurs, mais aussi connaitre vos motivations et l'adéquation de votre projet professionnel avec le poste proposé. 3. Enfin un dernier entretien sera l’occasion de rencontrer votre futur(e) manager, faire un focus métier et valider l’ensemble de vos compétences. Vous faites quoi lundi ?", "summaryDescription" : "Conseiller support clients hôteliers H/F at Septeo. Configure and activate client accounts. Analyze needs via questionnaire", "postedDate" : "2026-06-15T07:46:44.000", "createdAt" : "2026-06-15T21:57:45.608", "lastUpdated" : "2026-06-16T06:36:58.622", "ingestTimestamp" : "2026-06-15T21:57:45.608", "mongoId" : "6a305210f292fd229cf0ade5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Hotel industry", "Tourism industry", "MISTERBOOKING" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 784.14276, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a58f292fd229c03ae79", "title" : "Technical Support Engineer - L1", "company" : "Kaseya", "salary" : { "min" : 950000.0, "max" : 1450000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in Bangalore, India, adjusted for the technology industry and Kaseya's company profile." }, "location" : "IN Bangalore - Tower B", "locations" : [ "IN Bangalore - Tower B" ], "timestamp" : "2026-06-16T09:22:56.294", "fingerprint" : "1e629b85b8bf2cd13e548836b058999c5a5965caa88c41d7d9ace7f072cc28b3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.kaseya.com/careers/jobs/id/5995268004/?gh_jid=5995268004", "externalId" : "5995268004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 4, "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Job Title: Technical Support Expert - L1 Experience Required: 3 – 4 Years Location s Mode: Bengaluru – On-Site Duration: Full-Time Shift: 24/7 Rotational Shifts Availability: Immediate – 45 days Logistics: Two-way transportation, Food, and other benefits provided Company Description: Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on premises. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily, and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com. Job Description To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. Required Skills Excellent knowledge of major operating systems - Windows, macOS C Familiar with the OSI model C experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Basic Windows Administration, including Active Directory C Group Hands-on experience with Patch Management, Application C System performance Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs). Ability to read/write SQL Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and Familiar with Windows firewall concepts, including rule Excellent written and verbal communication Preferred Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Security+ MCP, MCTS, or MCIT CCNA Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.", "summaryDescription" : "Technical Support Engineer - L1 at Kaseya", "postedDate" : "2026-06-16T01:20:53.309", "createdAt" : "2026-06-16T01:20:53.309", "lastUpdated" : "2026-06-16T09:22:56.294", "ingestTimestamp" : "2026-06-16T01:20:53.309", "mongoId" : "6a307a58f292fd229c03ae79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 782.0951, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5d2", "title" : "Senior Technical Support Associate", "industry" : "Support", "salary" : { "min" : 1500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "certifications" : [ "Apple support certifications" ], "timestamp" : "2026-06-16T11:46:42.792", "fingerprint" : "607b42f59d56b04eae66988d9baa2763656c4c44051dd8e0642be4cbe2b0279e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/75960486-e251-42e7-81d7-8b8f2c852003/apply", "externalId" : "75960486-e251-42e7-81d7-8b8f2c852003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Apple devices, Windows 11, Microsoft Office", "professionalSkills" : [ "Technical support", "Customer support", "Problem-solving", "Multitasking" ], "hardSkillsList" : [ "Troubleshooting", "Typing" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Typing", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Deliver end-to-end technical support, Deliver end-to-end customer support, Provide responsive support via phone, Provide responsive support via chat, Provide responsive support via email, Provide responsive support via web channels, Troubleshoot technical issues, Troubleshoot product issues, Troubleshoot account-related issues, Navigate multiple systems simultaneously, Research customer concerns, Diagnose customer concerns, Resolve customer concerns, Document all interactions, Document updates, Document resolutions, Manage high volumes of inbound requests, Escalate complex issues, Escalate unresolved issues", "domainKnowledge" : "Education-focused services", "domainList" : [ "education-focused-services" ], "domainSpecificKnowledge" : [ "Education-focused services" ], "toolProficiency" : [ "CRM systems", "Ticketing systems", "Amazon Connect" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Document interactions; Document updates; Document resolutions", "continuousLearning" : "Structured training; Ongoing coaching; Professional skill development", "problemSolvingSkills" : "Troubleshooting; Problem-solving", "specialRequirements" : "Quiet workspace, Reliable high-speed internet, Identity verification, Multi-factor authentication", "outcomesObjectives" : "Ensure service quality; Ensure resolution efficiency; Focus on first-contact resolution; Maintain accuracy; Maintain professionalism; Maintain efficiency; Ensure timely resolution; Ensure customer satisfaction", "qualificationsBasic" : "High school diploma or equivalent, Typing ability (minimum baseline 25 WPM), Stable professional work history", "qualificationsPreferred" : "Experience in customer-facing technical support, Experience in help desk environments, Familiarity with Apple devices, Familiarity with Windows 11, Familiarity with Microsoft Office applications, Additional technical certifications, Identity verification (CLEAR™), Multi-factor authentication tools (Okta/MFA)", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities You will be responsible for delivering end-to-end technical and customer support across multiple communication channels while ensuring service quality and resolution efficiency. Provide responsive support via phone, chat, email, and web channels, ensuring a high-quality customer experience across all interactions Troubleshoot and resolve technical, product, and account-related issues, focusing on first-contact resolution whenever possible Navigate multiple systems simultaneously to research, diagnose, and resolve customer concerns effectively Accurately document all interactions, updates, and resolutions within ticketing and CRM systems Manage high volumes of inbound requests while maintaining accuracy, professionalism, and efficiency Escalate complex or unresolved issues to appropriate teams to ensure timely resolution and customer satisfaction Requirements: The ideal candidate is technically capable, detail-oriented, and comfortable working in a high-volume, remote support environment that requires strong communication and multitasking skills. Experience in customer-facing technical support or help desk environments preferred Familiarity with Apple devices, Windows 11, and Microsoft Office applications Strong troubleshooting and problem-solving skills with the ability to work across multiple systems Excellent written and verbal communication skills with a customer-first mindset Ability to manage high-volume inbound interactions in a structured, performance-driven setting Comfort working flexible schedules, including weekends as needed Basic technical requirements including a quiet workspace and reliable high-speed internet meeting defined performance thresholds Ability to complete identity verification (CLEAR™) and use multi-factor authentication tools (Okta/MFA) for secure system access High school diploma or equivalent required; additional technical certifications (e.g., Apple support certifications) are a plus Strong typing ability (minimum baseline 25 WPM) and stable professional work history preferred Benefits: Fully remote work-from-home position within approved U.S. states Hourly compensation of $15.00 per hour Paid training program with hands-on learning using modern cloud-based support tools (e.g., Amazon Connect) Comprehensive benefits package including health, dental, vision, and retirement plans Life, disability, and employee assistance programs for additional support Paid time off and structured training with ongoing coaching and development Opportunity to build technical support expertise in a mission-driven environment supporting education-focused services Access to structured performance feedback and professional skill development. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Associate. Skills: Technical support, Customer service. Deliver end-to-end technical support. Deliver end-to-end customer support", "postedDate" : "2026-06-15T15:30:52.138", "createdAt" : "2026-06-15T15:30:52.138", "lastUpdated" : "2026-06-16T11:46:42.792", "ingestTimestamp" : "2026-06-16T03:20:46.190", "mongoId" : "6a30511af292fd229cefa5d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 3120000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "Typing", "Technical support", "Customer service", "Customer support", "Problem-solving", "Multitasking", "Education-focused services", "Apple support certifications", "CRM systems", "Ticketing systems", "Amazon Connect" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 781.59564, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30602ef292fd229cf87451", "title" : "Technical Support Engineer 2, Premier", "company" : "Datadog", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Technical Support Engineer 2 in Denver, Colorado, adjusted for mid-seniority and the SaaS industry." }, "location" : "Denver, Colorado, United States", "locations" : [ "Denver", "Colorado", "United States" ], "timestamp" : "2026-06-16T08:01:20.811", "fingerprint" : "3539b4d9bfaa0949bc2376f0135382543f95243ba4c7e78a401cef2acf774d82", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.datadoghq.com/detail/7997872/?gh_jid=7997872", "externalId" : "7997872", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Linux", "professionalSkills" : [ "Client-centric approach" ], "hardSkillsList" : [ "Technical support" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Technical support, Customer success", "majorSkillsList" : [ "Technical support", "Customer success" ], "coreResponsibilities" : "Respond to client requests, Educate clients on platform use, Develop relationships with Premier Customers, Reproduce issues, Dive into integrations, Build out documentation, Create knowledge based articles, Drive product conversations, Participate in health check meetings", "teamCollaboration" : "Standard technical support channels; Cadence calls; Demos/presentations; Conferences; Side projects", "domainKnowledge" : "Datadog integrations; Infrastructure solutions; Monitoring solutions; Monitoring technologies", "domainList" : [ "datadog-integrations", "infrastructure-solutions", "monitoring-solutions", "monitoring-technologies" ], "domainSpecificKnowledge" : [ "Datadog integrations", "Infrastructure solutions", "Monitoring solutions", "Monitoring technologies" ], "communicationSkills" : "Technical presentations", "documentationSkills" : "Knowledge based articles", "continuousLearning" : "Product training; Career pathing", "problemSolvingSkills" : "Issue reproduction; Troubleshooting", "specialRequirements" : "Rotating schedule, Weekend availability", "outcomesObjectives" : "Ensure customers are successful; Ensure customers are happy", "qualificationsBasic" : "2+ years technical support, Programming experience, Basic Linux knowledge, Weekend availability", "qualificationsPreferred" : "Premium/Enterprise technical support role experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment Reproduce issues and dive into the 600+ integrations that Datadog works with Build out documentation and knowledge based articles for a variety of technology Drive product conversations based on needs and problems learned during client interactions Participate in routine health check meetings with Premier Customers Work from a Datadog office 3 - 5 days per week Who You Are: Experienced in multi-channel technical support at a SaaS company (2+ years of related experience) A tinkerer with some programming experience and a basic knowledge of Linux Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A decision maker but know when the decision should be escalated Have been in a Premium/Enterprise technical support role previously Knowledgeable of current infrastructure and monitoring solutions and technologies Able to work a rotating schedule that requires weekend availability Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $81,000—$119,000 USD About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.", "summaryDescription" : "Technical Support Engineer 2, Premier at Datadog. Skills: Technical support, Customer success. Respond to client requests. Educate clients on platform use", "postedDate" : "2026-06-15T23:22:50.341", "createdAt" : "2026-06-15T23:22:50.341", "lastUpdated" : "2026-06-16T08:01:20.811", "ingestTimestamp" : "2026-06-15T23:22:50.341", "mongoId" : "6a30602ef292fd229cf87451", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Technical support", "Critical thinking", "Customer success", "Client-centric approach", "Datadog integrations", "Infrastructure solutions", "Monitoring solutions", "Monitoring technologies" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 779.01685, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706987fc9a711f0f6fdd5", "title" : "Manager, Technical Support", "company" : "Amazon Commercial Services Pty Ltd", "industry" : "Operations, IT, Support Engineering, no business category", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Technical Support in Melbourne, Australia, adjusted for seniority and company size within the technology industry." }, "location" : "Melbourne, Victoria, AUS", "locations" : [ "Melbourne, Victoria, AUS" ], "timestamp" : "2026-06-16T06:10:50.169", "fingerprint" : "5ad6e08cd16118cc4dd07742c93f33693660c9a13d10fd5eed2151ac408db789", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3053116/apply", "externalId" : "95aeea64-aa82-49c2-b52d-d1da2156d691", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "CRM software", "professionalSkills" : [ "Customer service", "Problem-solving", "Technical support" ], "hardSkillsList" : [ "Troubleshooting", "Customer support" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Provide technical assistance to customers, Respond to customer inquiries, Troubleshoot and resolve technical issues, Document customer interactions, Escalate complex issues, Maintain customer satisfaction, Collaborate with other departments", "teamCollaboration" : "Cross-functional teams", "toolProficiency" : [ "CRM software", "Ticketing systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "outcomesObjectives" : "Resolve technical issues; Maintain customer satisfaction", "qualificationsBasic" : "2+ years of experience in a customer-facing role, 1+ year of experience in a technical support role, Experience with CRM software", "qualificationsPreferred" : "Experience with ticketing systems, Familiarity with ITIL framework, Associate's degree in a related field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment. This is your chance to lead a team of Amazon’s premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums. In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you’ll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way. Key job responsibilities - Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers. - Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth. - Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon’s robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network. - Identify challenges, develop solutions, and drive continuous improvement in processes and team performance. - Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence. - Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution. - Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success. Basic Qualifications: - 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise. - 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support. - Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting. - Proven ability to evaluate processes, identify trends, and develop effective solutions. - Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager. - Bachelor’s degree in Computer Science, Information Technology, or a related field. Preferred Qualifications: - 4+ years of technical support management or team leadership experience in a diverse, complex technical environment. - 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support. - Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP). - Service/Project Management certifications such as ITIL. - Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Manager, Technical Support at Amazon Commercial Services Pty Ltd. Skills: Technical support, Customer service. Provide technical assistance to customers. Respond to customer inquiries", "postedDate" : "2026-06-14T19:54:52.518", "createdAt" : "2026-06-14T19:54:52.518", "lastUpdated" : "2026-06-16T06:10:50.169", "ingestTimestamp" : "2026-06-14T19:54:52.518", "mongoId" : "68b706987fc9a711f0f6fdd5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3053116/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Customer support", "Technical support", "Customer service", "Problem-solving", "CRM software", "Ticketing systems" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 776.6033, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305701f292fd229cf321c6", "title" : "Technical Support Analyst (ICT)", "company" : "Brunswick Group", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-Senior Technical Support Analyst in Washington, United States, adjusted for company size and industry." }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T06:55:34.548", "fingerprint" : "c4e80c24078371877176404a8aef64b7ed7a636c9a539fd0b37c3fa5db038410", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/brunswickgroup/jobs/8588537002", "externalId" : "8588537002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" }, { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "Washington, District of Columbia, United States; New York, New York, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "Opportunity Brunswick Group is seeking an experienced, customer-focused, and solutions-oriented Technical Support Analyst to join our Washington, D. C. office. As part of our global ICT team, you will provide both onsite and remote technical support to ensure reliable, efficient, and secure technology operations across the firm. This is a hands-on role that combines technical expertise with strong communication and service delivery skills, supporting colleagues in Washington, D.C., across five U. S. offices, and internationally as needed. You’ll play a key role in maintaining Brunswick’s high standards of user experience by managing incidents, resolving technical issues, and contributing to continuous service improvement initiatives. ICT roles at Brunswick are required to be on-site 5 days per week. About the Role Duties and Responsibilities Provide daily onsite technical support for employees in the Washington, D. C. office. Deliver remote and telephone support to Brunswick offices across the U. S. and globally. Diagnose and resolve hardware, software, and connectivity issues efficiently. Monitor and manage incidents through the ICT Service Desk system, ensuring clear communication and timely resolution. Collaborate with global ICT colleagues on problem management and service enhancements. Support meeting room technology, AV systems, and end-user device setup and maintenance. Escalate complex issues to senior engineers or vendors as required, ensuring proper follow-through. Participate in IT projects, deployments, and system improvements. Provide occasional after-hours or weekend support as part of global service coverage. What We're Looking For Knowledge and Technical Acumen Minimum five years of experience working in a Helpdesk or Desktop Support environment. Experience working within a process-mature (ITIL) environment. Proficiency with Helpdesk service management systems for logging and tracking support requests. Excellent problem-solving and troubleshooting skills. Comprehensive knowledge of both PC and Mac systems. Strong understanding of cloud system administration, including Office 365 and Microsoft Exchange Center. Solid administrative understanding of Microsoft Azure (Entra, Intune). Knowledge of networking and topologies, including WAN, LAN, TCP/IP, DNS, and DHCP. Experience supporting Microsoft 365 Office Suite, Windows 11, and macOS environments. Hands-on experience supporting HP, Brother printers, and Canon copiers. Proficiency with Zoom, Microsoft Teams, Polycom, and Neat for video and audio conferencing and presentation setups. Experience with MDM platforms such as Microsoft Intune and JAMF. Familiarity with cloud file systems and Microsoft Authenticator. Strong awareness of security best practices and common security threats. Proficiency in laptop hardware support and maintenance. Working knowledge of anti-virus and threat protection systems. Skills Excellent client service, time management, and organizational skills. Strong communication skills with the ability to explain complex technical issues in simple, clear terms. Highly motivated, enthusiastic, and adaptable — a flexible self-starter with a can-do attitude. Comfortable working independently or as part of a team. Strong active listening and analytical thinking abilities. Ability to manage multiple concurrent priorities effectively. Calm, professional, and confident under pressure. Creative problem solver who can think outside the box. Passion for technology and continuous learning, with an interest in emerging tools and trends. Ideal Candidate International work experience or familiarity with global business environments. Multi-lingual Why Join Us Whether you are joining a client facing team, a core services team, or starting out on your professional career journey, joining Brunswick unlocks a range of exceptional employee benefits to support your financial future, health and wellness, family and community and continuous professional development. The successful applicant will be eligible for the following compensation and benefits package:  Base Pay: The annual base compensation range for this role is $95,000 - $120,000. The base pay offered will be determined by factors including experience, skills, training, office location, certifications, and education. Bonus Eligibility: Annual discretionary bonus contingent upon individual and firm-wide performance. Benefits: Medical, Dental, and Vision insurance. Disability insurance. Employee assistance program. Flexible spending account. Health savings account. Life insurance. Commuter Benefits. Generous Paid Time Off: 25 vacation days and 10 days sick leave, as well as 11 paid company holidays. Firm-sponsored 401(k) Plan with 3% automatic company contribution of base and bonus with an additional 1.5% profit share– immediate vesting. Career training and development opportunities. Employee discounts. Office Policy: At Brunswick, our work is a craft that thrives in teaching environments – whether in our offices or on-site with clients – through real-time observation, collaboration, human connection, clear guidance and by challenging one another to keep getting better. Our policy is that our team members are in person – either in the office or on-site with clients – at least four days each week. The firm will provide reasonable accommodation to qualified applicants or employees, as defined by applicable law. In addition to the application, the process may include virtual and in-person interviews, as well as an assessment, which may be timed. To request an accommodation during our application and hiring process, email americasaccommodations@brunswickgroup.com. About Brunswick Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes. Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity. Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world. Brunswick is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law. Please read our Global Privacy Notice to understand how your data is managed.", "summaryDescription" : "Technical Support Analyst (ICT) at Brunswick Group", "postedDate" : "2026-06-15T23:16:25.248", "createdAt" : "2026-06-15T23:16:25.248", "lastUpdated" : "2026-06-16T06:55:34.548", "ingestTimestamp" : "2026-06-15T23:16:25.248", "mongoId" : "6a305701f292fd229cf321c6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 773.80774, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ca474d8ee00a094de6d", "title" : "Technical Support Lead", "company" : "BETA Technologies", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Technical Support Lead in South Burlington, United States, adjusted for the aerospace industry and company size." }, "location" : "South Burlington, Vermont, United States", "locations" : [ "South Burlington", "Vermont", "United States" ], "timestamp" : "2026-06-16T04:21:13.891", "fingerprint" : "164133a0c08364d8acc4f9f5af9b760ff177c1a6d5ff55fc2a01d10f80d83acf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/betatechnologiesinc/jobs/4211170009", "externalId" : "4211170009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "South Burlington", "state" : "Vermont", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.4642957,-73.1762730" } ], "locationText" : "South Burlington, Vermont, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "rawDescription" : "At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We're seeking a seasoned Technical Support Lead to build and lead BETA's comprehensive technical customer support organization from the ground up. This strategic leadership role will develop, implement, and scale technical support capabilities for customers of aircraft components and ALIA aircraft operators, leveraging internal BETA flight test operations and pre-certification customer operational demonstrations , leading up to customer deliveries and commercial entry into service. The ideal candidate will have extensive experience leading technical support organizations and field service teams in the aviation industry, with the vision to transform customer support experiences in electric aviation. How you will contribute to revolutionizing electric aviation: Build and lead a world-class aftermarket services team to deliver comprehensive technical support across BETA's growing customer operations Own the post-delivery and sustainment phase customer experience and collaborate closely with the BETA Customer Experience team to ensure seamless transition from delivery through lifecycle support Develop and implement preliminary plans for field support and technical support based on specific customer contractual requirements and technical/commercial demonstrations Leverage flight test operational support learning before type certification to develop scalable processes for external customer deployments Lead field service representatives supporting pre-certification operational demonstrations, using these engagements as opportunities to fully mature service offerings for entry into service Launch and manage AOG (Aircraft on Ground) help desk operations to provide rapid technical support and minimize aircraft downtime Coordinate customer delivery of comprehensive documentation including Pilot Operating Handbooks (POH), maintenance manuals, and technical data packages Establish and manage customer technical support infrastructure for transparent communication and status tracking through ticketing systems, triage protocols, and reachback support management Oversee customer communications for RMAs (Return Material Authorizations) and warranty claim processing to ensure transparency and timely resolution Collaborate closely with Engineering, Safety and Maintenance on retrofit/upgrade planning and implementation, including coordinated software update deployment Manage technical support costs to budget while maintaining service excellence and customer satisfaction targets Ensure compliance with all regulatory requirements including EH&S, Import/Export, FAA, and international regulatory standards as BETA enters new markets Define, implement and drive operational efficiency KPIs (Key Performance Indicators), including TAT (Turn Around Time) and OTD (On Time Delivery) for all customer technical support activities Minimum Qualifications: Bachelor's degree in Engineering, Aviation Management, or related technical field, or equivalent work experience 10+ years of aviation industry experience with technical support, field service, or aftermarket services Demonstrated experience leading technical support organizations and / or field service representative teams Technical depth in aircraft maintenance or other relevant background to provide credible technical guidance Strong understanding of aviation regulatory requirements and customer support best practices Proven track record of building and scaling service organizations from concept to operational excellence Excellent communication and leadership skills with ability to work across diverse internal and external stakeholders Comfortable with dynamic work environment and ability to develop processes while delivering immediate customer support Experience with AOG support, technical troubleshooting, and customer crisis management Experience with regulatory compliance in aviation (FAA, EASA, Transport Canada, etc.) and understanding of international market entry requirements Above and Beyond Qualifications: Aviation maintenance background or A&P certification Experience with electric aircraft or emerging aviation technologies Demonstrated budget management experience with P&L responsibility for service operations Background in warranty management and RMA processes in aviation or high-value manufacturing Experience with EH&S compliance and Import/Export regulations Knowledge of software update deployment and configuration management in operational aircraft environments Experience establishing training programs and credit systems International customer support and logistics experience Experience with technical documentation development and management Background in startup or high-growth technology environments Physical Demands and Work Environment: This position involves occasional domestic and international travel to customer sites, service locations, and field operations. Standard office environment with frequent collaboration across multiple time zones Build electric airplanes with us! BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes—flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding. We encourage all driven candidates to apply, even if they do not meet every listed qualification. We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace. Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.", "summaryDescription" : "Technical Support Lead at BETA Technologies", "postedDate" : "2026-06-14T20:43:37.238", "createdAt" : "2026-06-14T20:43:37.238", "lastUpdated" : "2026-06-16T04:21:13.891", "ingestTimestamp" : "2026-06-14T20:43:37.238", "mongoId" : "6a2c7ca474d8ee00a094de6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 763.9957, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7b8374d8ee00a0949f89", "title" : "Technical Support Technician", "company" : "ThermalWorks LLC", "industry" : "Climate Tech", "salary" : { "min" : 28500.0, "max" : 40500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Technician in Spain, adjusted for the technology industry and remote work." }, "location" : "Remote - Spain", "locations" : [ "Remote - Spain" ], "timestamp" : "2026-06-16T04:49:44.110", "fingerprint" : "75240823e8db7be5670757574dcfe4c34f81512dfd5d108171d5c158a19816e3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/li-thermal-works/jobs/4203859009", "externalId" : "4203859009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Spain", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Spain", "employmentType" : "FULL_TIME", "professionalSkills" : [ "System validation", "Data capture", "Decision-making", "Customer experience", "Coordination", "Escalation assistance", "Documentation habits" ], "hardSkillsList" : [ "Alarms response", "Call response", "Mode validation", "Temperature validation", "Flow validation", "Unit status validation", "Trend capture", "Screenshot capture", "Event timeline capture", "Runbook execution", "Stabilization steps execution", "Escalate concerns", "Data collection" ], "softSkillsList" : [ "Trustworthy", "Agile", "Professional", "Honest", "Reliable", "Humility" ], "hardSkills" : [ { "name" : "Alarms response", "level" : "intermediate" }, { "name" : "Call response", "level" : "intermediate" }, { "name" : "Mode validation", "level" : "intermediate" }, { "name" : "Temperature validation", "level" : "intermediate" }, { "name" : "Flow validation", "level" : "intermediate" }, { "name" : "Unit status validation", "level" : "intermediate" }, { "name" : "Trend capture", "level" : "intermediate" }, { "name" : "Screenshot capture", "level" : "intermediate" }, { "name" : "Event timeline capture", "level" : "intermediate" }, { "name" : "Runbook execution", "level" : "intermediate" }, { "name" : "Stabilization steps execution", "level" : "intermediate" }, { "name" : "Escalate concerns", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Trustworthy" }, { "name" : "Agile" }, { "name" : "Professional" }, { "name" : "Honest" }, { "name" : "Reliable" }, { "name" : "Humility" } ], "majorSkills" : "Technical support, System validation, Data capture, Customer support", "majorSkillsList" : [ "Technical support", "System validation", "Data capture", "Customer support" ], "coreResponsibilities" : "Respond to alarms, Respond to calls, Validate mode, Validate temperatures, Validate flow, Validate unit status, Capture trends, Capture screenshots, Capture event timelines, Execute approved runbook actions, Execute stabilization steps, Escalate SOO concerns, Escalate efficiency concerns, Support EU CX, Provide time-zone coverage, Provide coordination, Provide data collection, Provide escalation assistance", "teamCollaboration" : "Director of Service; Technical Service leadership; Technical Service organization; Endeavour Energy, LLC; Inspired infrastructure companies", "domainKnowledge" : "Integrated cooling system; Data center cooling; Commercial building cooling; Zero water solutions; Sustainable infrastructure", "domainList" : [ "integrated-cooling-system", "data-center-cooling", "commercial-building-cooling", "zero-water-solutions", "sustainable-infrastructure" ], "domainSpecificKnowledge" : [ "Integrated cooling system", "Data center cooling", "Commercial building cooling", "Zero water solutions", "Sustainable infrastructure" ], "communicationSkills" : "Data capture; Context provision", "documentationSkills" : "Skills documentation habits; Override documentation", "continuousLearning" : "Endless growth opportunities; Learning opportunities", "innovationCreativity" : "Ultra-creatives", "problemSolvingSkills" : "Fast decisions; Disciplined escalation; Complete context; Safe execution; Minimal rework", "specialRequirements" : "Travel required during training, Overrides permitted only when approved, Overrides must be documented, Overrides must be time-bound, Overrides reviewed post-action, No control tuning without approval", "outcomesObjectives" : "Accurate data capture; Timely data capture; Fast decisions enablement; Disciplined escalation; Complete context provision; Safe execution under pressure; Minimal rework", "qualificationsBasic" : "First response experience, System validation experience, High-quality data capture experience, Execution-focused role, Agile, Professional, Trustworthy with confidential information, Comfortable in rapidly changing environment, Work well independently, Work well with a team, Honest, Communicative, Reliable, Self-motivated, Ultra-creatives, Superstar performers, Humility, Hunger to make a positive impact", "qualificationsPreferred" : "EU customer experience (CX) needs support, Time-zone continuity support", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ThermalWorks LLC has an exciting opportunity for a Technical Support Technician to join our team, working directly with Director of Service and focusing on serving as the front line of the Technical Service organization, providing first response, system validation, and high-quality data capture during events. In addition to core monitoring and escalation duties, the Technical Support Technician will support EU customer experience (CX) needs as required, enabling cross-time-zone continuity. Their role is execution-focused and operates within defined approval boundaries to support safe, timely decision-making by Technical Service leadership. The Technical Support Technician needs to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both independently and with a team. ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. ThermalWorks is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle toward sustainable change. Are you ready to join the journey? Key Responsibilities Include but are not limited to: Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status Capture trends, screenshots, and event timelines Execute approved runbook actions and stabilization steps Escalate potential SOO or efficiency concerns with evidence, not speculation Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations All overrides must be documented, time-bound, and reviewed post-action No control tuning without approval Success Looks Like: Accurate, timely data capture that enables fast decisions Disciplined escalation with complete context Safe execution under pressure with minimal rework Travel required during the training period Skills strong documentation habits Great Place to Work Enjoy… A fast-paced, entrepreneurial culture focused on innovation. A flexible, autonomous work environment. A culture of respect, learning and excellence. Experienced, highly talented experts as team peers. Growth and travel opportunities. A team of change-makers having a significant impact on people and the planet. About Our Parent Company, Endeavour Energy Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work every day to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself. Today, we’re deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling and waste to fuel systems. As we look to the future, Endeavour intends to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies. We hope that our Sustainable Habitat for Innovation towards a Purpose (SHIP) will be a model that inspires people and businesses to #jointhejourney. Together we can combine the best of what technology and the natural world can offer to ensure a regenerative/sustainable world for generations to come. Position: Technical Support Technician Full-Time or Part-Time: Full-Time Reports to: Director of Service Location: EU (Remote), Spain preferred. Travel required during the training period Contact: recruiting@endeavourii.com", "summaryDescription" : "Technical Support Technician at ThermalWorks LLC. Skills: Technical support, System validation, Data capture, Customer support. Respond to alarms. Respond to calls", "postedDate" : "2026-06-14T19:10:31.045", "createdAt" : "2026-06-14T19:10:31.045", "lastUpdated" : "2026-06-16T04:49:44.110", "ingestTimestamp" : "2026-06-14T19:10:31.045", "mongoId" : "6a2c7b8374d8ee00a0949f89", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Alarms response", "Call response", "Mode validation", "Temperature validation", "Flow validation", "Unit status validation", "Trend capture", "Screenshot capture", "Event timeline capture", "Runbook execution", "Stabilization steps execution", "Escalate concerns", "Data collection", "Trustworthy", "Agile", "Professional", "Honest", "Reliable", "Humility", "Technical support", "System validation", "Data capture", "Customer support", "Decision-making", "Customer experience", "Coordination", "Escalation assistance", "Documentation habits", "Integrated cooling system", "Data center cooling", "Commercial building cooling", "Zero water solutions", "Sustainable infrastructure" ], "skillCount" : 33, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 761.67505, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30514df292fd229cefe17c", "title" : "Technical Support Engineer - EMEA", "company" : "LaunchDarkly", "industry" : "SaaS", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in London, UK, with 2+ years of experience in the SaaS industry, adjusted for company size and full-time employment." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T09:01:28.083", "fingerprint" : "1b2b2b5646d8312c98190bdcf31b30dab06177e75d006ef92a93373c36635296", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/launchdarkly/jobs/7770572003", "externalId" : "7770572003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "experienceMinYears" : 2, "professionalSkills" : [ "Customer relationship management", "Technical troubleshooting", "Client advocacy" ], "hardSkillsList" : [ "Customer support", "Account management" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Account management", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Client Retention", "majorSkillsList" : [ "Customer Success", "Client Retention" ], "coreResponsibilities" : "Manage a portfolio of customers, Build and maintain strong customer relationships, Ensure customer satisfaction and retention, Onboard new customers effectively, Provide proactive support and guidance, Identify and address customer needs, Drive adoption and value realization, Gather customer feedback for product improvement, Collaborate with sales and product teams, Act as a customer advocate internally", "teamCollaboration" : "Sales teams; Product teams", "domainKnowledge" : "Customer Success Management", "domainList" : [ "customer-success-management" ], "domainSpecificKnowledge" : [ "Customer Success Management" ], "toolProficiency" : [ "CRM software" ], "communicationSkills" : "Customer communication", "problemSolvingSkills" : "Customer issue resolution", "outcomesObjectives" : "Achieve high customer satisfaction scores; Maintain strong customer retention rates; Drive customer adoption of products; Increase customer lifetime value", "qualificationsBasic" : "2+ years of experience in a customer-facing role, Experience with CRM software, Excellent communication skills", "qualificationsPreferred" : "Experience in the SaaS industry, Familiarity with technical support tools, Bachelor's degree in a related field", "remoteFriendly" : false, "workSiteFlexibility" : "Remote", "rawDescription" : "About the Job: As a Technical Support Engineer, you will report to the EMEA Technical Support Manager and resolve technically complex customer issues while working across departments to improve the customer experience. You will collaborate with other Technical Support Engineers to solve customer problems creatively while deepening your technical skills. You are committed to inclusion and motivated to work with a team that embraces diversity, and you value opportunities to grow. LaunchDarkly is a growing software company with a bold mission carried out by a diverse, global team, and we're looking for someone like you to help us continue to scale. We offer a strong compensation package including equity and benefits, remote-flexible working, and excellent salaries. We believe every software team can benefit from feature management, and we want your help making that vision a reality. If you're curious about improving the lives and work of software developers worldwide, this role will be a great fit. Responsibilities: Apply working knowledge of the LaunchDarkly platform including SDKs and integration patterns to resolve a variety of routine and moderate-complexity customer issues Resolve customer issues using established troubleshooting practices; escalate non-routine or ambiguous cases with a recommended course of action Analyze support case trends to identify recurring issues and recommend improvements to internal workflows or tooling Develop technical depth in platform and integrations to expand the range of issues you can resolve independently Typically requires a minimum of 2 years of experience in a customer-facing technical role Qualifications: Knowledgeable in programming concepts and fluent in at least one language (e.g., Node.js, PHP, Java) Passionate about learning and applying that knowledge to solving customer issues and advocating for customer success 2 or more years of related or equivalent professional experience, which may include experience gained through related work, education, or training Based in the UK, with preferred working hours aligned to EMEA business hours About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare \"big-bang\" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from \"Verified Recruiter\" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.", "summaryDescription" : "Technical Support Engineer - EMEA at LaunchDarkly. Skills: Customer Success, Client Retention. Manage a portfolio of customers. Build and maintain strong customer relationships", "postedDate" : "2026-06-15T23:15:32.191", "createdAt" : "2026-06-15T23:15:32.191", "lastUpdated" : "2026-06-16T09:01:28.083", "ingestTimestamp" : "2026-06-15T23:15:32.191", "mongoId" : "6a30514df292fd229cefe17c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Customer support", "Account management", "Customer Success", "Client Retention", "Customer relationship management", "Technical troubleshooting", "Client advocacy", "Customer Success Management", "CRM software" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 760.2289, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7a1074d8ee00a0944210", "title" : "Technical Support Manager", "company" : "Symphony Communication Services", "salary" : { "min" : 120000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "1245 Broadway, 3rd floor, New York, New York 10001", "locations" : [ "1245 Broadway", "3rd floor", "New York", "New York 10001" ], "timestamp" : "2026-06-16T05:25:34.641", "fingerprint" : "428e913f0de2630c392c66957f5f9d25e8726215ddf3982a4585380b1966ca16", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://symphony.com/company/apply?gh_jid=7768296", "externalId" : "7768296", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: Symphony is seeking an experienced and highly organised Technical Support Manager to lead our New York based L2/L3 Support team. This leadership role is responsible for managing day-to-day operations of a team of Technical Support Engineers, ensuring exceptional service delivery to our financial services clients while driving operational excellence and continuous improvement. You will oversee a team providing second and third line support for Symphony Messaging and Voice (Cloud9) services, including administration, troubleshooting complex issues, and escalation management. The role requires strong customer focus, hands-on leadership, and the ability to collaborate across global support, product, and engineering teams. Key Responsibilities: Team Leadership & Development: Lead, mentor, and coach Technical Support Engineers, fostering a high-performance culture and ensuring adherence to SLAs and best practices. Operational Oversight: Manage support queues in Zendesk, monitor workloads, and ensure efficient triage and resolution of issues across Symphony services, including messaging services, trader voice applications and hardware. Escalation Management: Oversee escalation to L3, engineering teams, ensuring issues are well-documented, communicated clearly, and resolved in a timely manner. Process & Quality Improvement: Implement standard operating procedures, conduct ticket reviews, and drive initiatives to enhance customer experience, reduce backlog, and improve response and resolution times. Stakeholder Collaboration: Act as the primary point of contact for product, engineering, and senior leadership regarding support performance, incident trends, and client-impacting issues. Reporting & Metrics: Track, analyse, and present key support metrics (e. g. response times, resolution rates, backlog levels, CSAT) to senior management. Training & Onboarding: Develop training content and oversee onboarding of new support engineers, ensuring consistent knowledge and high service standards. Required Qualifications: 10+ years experience in technical support with at least 3+ years in a management position Demonstrated success in leading customer-facing technical support teams in fast-paced, SLA-driven environments. Excellent communication and interpersonal skills with confidence in client and executive interactions. Strong organisational and time management skills with the ability to manage multiple priorities. Strong troubleshooting background with working knowledge of Windows OS, networking fundamentals (IP, DNS, VPN), SaaS platforms, and support tools (Zendesk, Jira). Experience with VoIP/SIP technologies, cloud PBX systems, or trader voice platforms strongly preferred. Understanding of SAML/SSO concepts and identity management. Working knowledge of AI/ML concepts, with the ability to lead teams in adopting AI-powered tools and solutions, is highly desirable. Compensation: Salary Range: $120,000 -140,000 base salary per year Bonus Plan Benefits and Perks: Regional specific competitive benefits Build your own Benefits (BYOB) perk Local events, team building, and development opportunities We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.", "summaryDescription" : "Technical Support Manager at Symphony Communication Services", "postedDate" : "2026-06-14T20:02:42.519", "createdAt" : "2026-06-14T20:02:42.519", "lastUpdated" : "2026-06-16T05:25:34.641", "ingestTimestamp" : "2026-06-14T20:02:42.519", "mongoId" : "6a2c7a1074d8ee00a0944210", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 140000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 760.20026, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c602674d8ee00a08f1a6a", "title" : "Support Agent", "company" : "Renaissance Learning North America", "industry" : "Education Technology", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry level Support Agent in the United States, adjusted for the Education industry." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-14T22:38:04.401", "fingerprint" : "23ef074128f1bbec52785e8636a24ded11692ab26c299b0f9d1b90f1b0eedb72", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/renaissancelearning-nam/jobs/5248063008", "externalId" : "5248063008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" }, { "city" : "Tel Aviv", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0852997,34.7818064" }, { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Chicago, Illinois, United States; Tel Aviv, Israel; United States", "technicalSkills" : "SQL, Power BI", "professionalSkills" : [ "Customer support", "Product knowledge", "Case management" ], "hardSkillsList" : [ "Troubleshooting technical issues", "Product walk-throughs", "Data analysis" ], "softSkillsList" : [ "Empathy", "Active listening" ], "hardSkills" : [ { "name" : "Troubleshooting technical issues", "level" : "intermediate" }, { "name" : "Product walk-throughs", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathy" }, { "name" : "Active listening" } ], "majorSkills" : "Customer support, Technical troubleshooting, Product knowledge", "majorSkillsList" : [ "Customer support", "Technical troubleshooting", "Product knowledge" ], "coreResponsibilities" : "Manage customer support interactions, Troubleshoot common technical issues, Resolve routine inquiries, Conduct product walk-throughs, Provide accurate information, Develop working knowledge of products, Troubleshoot customer issues, Navigate support tools, Verify configurations, Identify root causes, Document customer interactions, Document troubleshooting steps, Document resolutions, Adhere to case management guidelines, Handle tickets, Route tickets, Escalate technical problems, Analyze customer needs, Route requests to departments, Contribute to department projects, Contribute to continuous improvement", "teamCollaboration" : "Supportive team culture", "domainKnowledge" : "Education technology; SaaS environment", "domainList" : [ "education-technology", "saas-environment" ], "domainSpecificKnowledge" : [ "Education technology", "SaaS environment" ], "toolProficiency" : [ "Salesforce CRM", "JIRA" ], "communicationSkills" : "Written communication; Verbal communication; Translate technical information", "documentationSkills" : "Document interactions; Document troubleshooting; Document resolutions", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "outcomesObjectives" : "Meet metric goals; Exceed metric goals", "qualificationsBasic" : "Customer service skills, Written and verbal communication skills, Ability to learn complex systems, Familiarity with data analytics tools, SQL or Power BI for reporting", "qualificationsPreferred" : "Proficiency with Microsoft Suite, Background in education technology, Background in education, Experience with Salesforce CRM, Experience with JIRA ticketing systems, Experience supporting customers in SaaS, Experience with Renaissance products, Background in call center, Experience in high-volume support", "workSiteFlexibility" : "Remote", "rawDescription" : "About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We are seeking a highly professional Support Agent I to join our Customer Support team. Your primary responsibility will be to enhance the customer experience by ensuring optimal use of our products. When challenges arise, you will deliver solutions that not only resolve issues but also exceed customer expectations. You recognize that a company's reputation is built on its customer interactions, and you are committed to being at the forefront of this mission. We ideally need someone located in the Pacific Time Zone. In this role as Support Agent I, you will be responsible for: Manage customer support interactions across multiple channels (phone, chat, email) with professionalism, empathy, and active listening to fully understand issues before proposing solutions Troubleshoot common technical issues including login problems, browser compatibility, and basic connectivity within established SLA timelines Resolve routine inquiries, conduct product walk-throughs, and provide accurate information through comprehensive research and knowledge base utilization Develop and maintain working knowledge of supported products, their core features, and system interconnections Troubleshoot customer issues across supported operating systems and browsers following established procedures Navigate support tools and customer accounts to verify configurations and identify root causes Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system Adhere to case management guidelines and workflows to ensure proper ticket handling and routing Escalate complex technical problems to senior support staff with clear, comprehensive documentation Meet or exceed established metric goals including response time, resolution time, customer satisfaction, and quality assurance standards Analyze customer needs and route requests to appropriate departments when specialized assistance is required Contribute to department projects and continuous improvement initiatives Qualifications For this role as a Support Agent I, you should have: Exceptional customer service skills with demonstrated ability to deliver professional support via phone, email, and chat channels Strong written and verbal communication skills with the ability to translate technical information into clear, user-friendly language for diverse audiences Proven reliability, quality-focused mindset, and customer-centric approach to problem-solving Ability to quickly learn complex systems, products, and integrations while identifying customer needs and implementing efficient solutions Positive attitude with strong collaboration skills and commitment to fostering a supportive team culture Familiarity with data analytics tools such as SQL or Power BI for basic reporting and data analysis Bonus Points: Proficiency with Microsoft Suite products Background in education technology or a background in education Experience with Salesforce CRM and JIRA ticketing systems for case management and workflow tracking Previous experience supporting customers in a SaaS environment, preferably with Renaissance products Background in call center or high-volume support environments with demonstrated ability to manage multiple priorities Additional Information All your information will be kept confidential according to EEO guidelines. Salary Range: $34,900-$40,200 This range is based on national market data and may vary by experience and location. #LI-Remote Benefits for eligible US employees include: World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth Health Savings and Flexible Spending Accounts 401(k) and Roth 401(k) with company match Paid Vacation and Sick Time Off 12 Paid Holidays Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program Tuition Reimbursement Life & Disability Insurance Well-being and Employee Assistance Programs Benefits listed apply to eligible U. S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com", "summaryDescription" : "Support Agent at Renaissance Learning North America. Skills: Customer support, Technical troubleshooting, Product knowledge. Manage customer support interactions. Troubleshoot common technical issues", "postedDate" : "2026-06-12T22:38:47.660", "createdAt" : "2026-06-12T22:38:47.660", "lastUpdated" : "2026-06-14T22:38:04.401", "ingestTimestamp" : "2026-06-12T22:38:47.660", "mongoId" : "6a2c602674d8ee00a08f1a6a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 38000, "salaryAnnualMax" : 52000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Troubleshooting technical issues", "Product walk-throughs", "Data analysis", "Empathy", "Active listening", "Customer support", "Technical troubleshooting", "Product knowledge", "Case management", "Education technology", "SaaS environment", "Salesforce CRM", "JIRA" ], "skillCount" : 13, "jobCategory" : "customer-service", "jobSubcategory" : "customer-support-", "dataQualityScore" : 0.7777778, "_score" : 753.91675, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education Technology" }, { "id" : "6949bdd070f0b99d58827ef5", "title" : "Operations Support Agent", "company" : "DHL Express (Hong Kong) Limited", "industry" : "Logistics", "salary" : { "min" : 175000.0, "max" : 230000.0, "currency" : "HKD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Operations Support Agent in the Logistics industry in Hong Kong, adjusted for company size and seniority." }, "location" : "Hong Kong, SAR China-Hong Kong-Hong Kong", "locations" : [ "Hong Kong, SAR China-Hong Kong-Hong Kong", "false", "true, 116240, false" ], "timestamp" : "2026-06-15T06:50:55.176", "fingerprint" : "c07cdedd95a1094ef1e58a4ddc96a4e4e5e1c5ad2a706ce6192014b6a18eb49c", "source" : "taleo", "language" : "en", "applyUrl" : "https://dhlexpress.taleo.net/careersection/ex/jobdetail.ftl?job=116240", "externalId" : "116240", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "communicationSkills" : "Spoken English", "specialRequirements" : "24-hour shift duties", "qualificationsBasic" : "2 years clerical experience, 2 years operations support experience, Hands-on PC skills", "qualificationsPreferred" : "Warehousing experience, Distribution center experience, Logistics experience, Freight forwarding experience, Airport operations experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Full-time Third Shift YOUR PROFILE Requirements: Secondary education with at least 2 years clerical or operations support experience Previous work experience related to warehousing, distribution center, logistics, freight forwarding and airport operations is an advantage Fair command of spoken English and Cantonese Hands-on PC skills Hardworking, attentive to details, patient with customer service sense Willing to work on 24-hour shift duties OUR OFFER Strong career support in an international environment Great culture and colleagues Multifarious benefit program Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application! Personal Information Collection Statement pertaining to Recruitment DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy. All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed. You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs@dhl.com", "summaryDescription" : "Operations Support Agent at DHL Express (Hong Kong) Limited", "createdAt" : "2026-06-14T08:14:07.618", "lastUpdated" : "2026-06-15T06:50:55.176", "ingestTimestamp" : "2026-06-14T08:14:07.618", "mongoId" : "6949bdd070f0b99d58827ef5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 752.9623, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305979f292fd229cf47e4f", "title" : "Technical Customer Support Team Lead", "company" : "ElevenLabs", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Customer Support Team Lead in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:33:09.010", "fingerprint" : "ea61a985934edfd75f5fa7d09de18d93c6f570a65ca499ea59271e9d682abc4f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/ElevenLabs/b20e2b5f-1cc3-40e6-87da-3f907e3796da/application", "externalId" : "b20e2b5f-1cc3-40e6-87da-3f907e3796da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, APIs, TTS, LLMs", "professionalSkills" : [ "People management", "Operational excellence", "Problem-solving", "Stakeholder management" ], "hardSkillsList" : [ "Technical support", "Customer support", "AI troubleshooting" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" }, { "name" : "AI troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Enterprise support, Team leadership, Technical expertise", "majorSkillsList" : [ "Enterprise support", "Team leadership", "Technical expertise" ], "coreResponsibilities" : "Lead and develop team, Hire talent, Mentor talent, Grow talent, Drive performance, Create culture of excellence, Own enterprise support operations, Manage day-to-day metrics, Manage KPIs, Ensure smooth operations, Support enterprise customers, Provide hands-on technical support, Maintain technical expertise, Support enterprise customers, Support complex issues, Drive operational improvements, Identify gaps, Identify bottlenecks, Create new workflows, Implement new workflows, Implement KPIs, Operationalize improvements, Bridge critical functions, Communicate customer needs, Communicate product gaps, Ensure global coverage, Manage scheduling, Manage coverage, Support enterprise customers, Build documentation, Maintain documentation, Ensure clear resources, Ensure accurate resources, Ensure up-to-date resources", "teamCollaboration" : "Support; Engineering; Revenue", "domainKnowledge" : "AI landscape; AI audio", "domainList" : [ "ai-landscape", "ai-audio" ], "domainSpecificKnowledge" : [ "AI landscape", "AI audio" ], "communicationSkills" : "Translate technical complexity", "documentationSkills" : "Build documentation; Maintain documentation", "problemSolvingSkills" : "Problem-solving mindset; First-principles thinking; Data-driven decision-making", "specialRequirements" : "Address critical issues, Ensure coverage outside standard work", "qualificationsBasic" : "5+ years enterprise support, 5+ years leadership experience, Technical execution capability, Troubleshoot code, Troubleshoot AI, Manage metrics, Manage KPIs, B2B or enterprise support experience", "qualificationsPreferred" : "Experience with AI landscape, Experience with APIs, Experience with TTS, Experience with LLMs, Experience with telephony", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. Hire talent", "createdAt" : "2026-06-16T00:28:59.201", "lastUpdated" : "2026-06-16T11:33:09.010", "ingestTimestamp" : "2026-06-16T00:28:59.201", "mongoId" : "6a305979f292fd229cf47e4f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical support", "Customer support", "AI troubleshooting", "Enterprise support", "Team leadership", "Technical expertise", "People management", "Operational excellence", "Problem-solving", "Stakeholder management", "AI landscape", "AI audio" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 740.4491, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305086f292fd229cef1808", "title" : "Technical Customer Support Team Lead", "company" : "ElevenLabs", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Customer Support Team Lead in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:05:51.529", "fingerprint" : "d8a8fcbe657e1a81b19ac2b229bfded41d2c5b6a235b70b5291ed69693d4b25f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/elevenlabs/b20e2b5f-1cc3-40e6-87da-3f907e3796da/application", "externalId" : "b20e2b5f-1cc3-40e6-87da-3f907e3796da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, APIs, TTS, LLMs", "professionalSkills" : [ "People management", "Operational excellence", "Problem-solving", "Stakeholder management" ], "hardSkillsList" : [ "Technical support", "Customer support" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Enterprise support, Team leadership, Technical expertise", "majorSkillsList" : [ "Enterprise support", "Team leadership", "Technical expertise" ], "coreResponsibilities" : "Lead and develop team, Hire talent, Mentor talent, Grow talent, Own enterprise support operations, Manage day-to-day metrics, Manage KPIs, Ensure smooth operations, Provide hands-on technical support, Support enterprise customers, Support complex issues, Drive operational improvements, Identify gaps, Identify bottlenecks, Create new workflows, Implement new workflows, Operationalize improvements, Bridge critical functions, Communicate customer needs, Communicate product gaps, Ensure global coverage, Manage scheduling, Manage coverage, Build documentation, Maintain documentation", "teamCollaboration" : "Support; Engineering; Revenue", "domainKnowledge" : "AI landscape; AI audio", "domainList" : [ "ai-landscape", "ai-audio" ], "domainSpecificKnowledge" : [ "AI landscape", "AI audio" ], "communicationSkills" : "Translate technical complexity", "problemSolvingSkills" : "First-principles thinking; Data-driven decision-making", "qualificationsBasic" : "5+ years enterprise support, 5+ years leadership experience, Technical execution capability, Troubleshoot code, Troubleshoot AI, Manage metrics, Manage KPIs, B2B or enterprise support experience", "qualificationsPreferred" : "Experience with AI landscape, Experience with APIs, Experience with TTS, Experience with LLMs, Experience with telephony", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. Hire talent", "createdAt" : "2026-06-16T00:24:56.155", "lastUpdated" : "2026-06-16T10:05:51.529", "ingestTimestamp" : "2026-06-16T00:24:56.155", "mongoId" : "6a305086f292fd229cef1808", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical support", "Customer support", "Enterprise support", "Team leadership", "Technical expertise", "People management", "Operational excellence", "Problem-solving", "Stakeholder management", "AI landscape", "AI audio" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 740.2342, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30511af292fd229cefa5d1", "title" : "Senior Technical Support Analyst", "industry" : "Support", "salary" : { "min" : 1200000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Technical Support Analyst in FinTech in India, adjusted for seniority and onsite work mode." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T11:58:08.009", "fingerprint" : "c20578627dd2bed28a11169cc36a03ad827830bbf3991fdf508404195c2e7055", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/cab1e1d0-2703-41c9-8124-f247a2d844a5/apply", "externalId" : "cab1e1d0-2703-41c9-8124-f247a2d844a5", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Unix, Linux, Bash, Scripting, Software testing", "professionalSkills" : [ "Incident management", "Service reporting", "Service improvement" ], "hardSkillsList" : [ "FIX protocol", "Trading workflows", "Client deployment" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "FIX protocol", "level" : "intermediate" }, { "name" : "Trading workflows", "level" : "intermediate" }, { "name" : "Client deployment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Technical support, FIX protocol, Electronic trading", "majorSkillsList" : [ "Technical support", "FIX protocol", "Electronic trading" ], "coreResponsibilities" : "Provide L2 technical support, Ensure timely incident resolution, Act as escalation point, Lead incident management activities, Maintain knowledge base content, Produce service performance reports, Deliver customer communications, Ensure ITIL process adherence, Identify service improvement opportunities, Contribute to process enhancements, Support customer satisfaction", "teamCollaboration" : "Across customers; With technical teams; With stakeholders; Junior team members", "projectManagementSkills" : [ "Incident management", "Change management", "Request management" ], "domainKnowledge" : "Electronic trading systems; FIX protocol; Trading message workflows; Capital markets; Equities; FX; Financial services", "domainList" : [ "electronic-trading-systems", "fix-protocol", "trading-message-workflows", "capital-markets", "equities", "fx", "financial-services" ], "domainSpecificKnowledge" : [ "Electronic trading systems", "FIX protocol", "Trading message workflows", "Capital markets", "Equities", "FX", "Financial services" ], "toolProficiency" : [ "ServiceNow", "Jira Service Desk" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Service documentation; Technical documentation", "continuousLearning" : "Technical upskilling", "problemSolvingSkills" : "Incident resolution", "specialRequirements" : "US shift working hours", "outcomesObjectives" : "Ensure timely incident resolution; Enhance operational efficiency; Ensure consistent high-quality handling", "qualificationsBasic" : "8+ years technical support, FIX protocol expertise, Capital markets knowledge, Trading solutions experience, ITIL-aligned service management, CRM and ITSM tools proficiency", "qualificationsPreferred" : "Multiple asset classes knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Provide senior-level (L2) technical support for electronic trading systems within defined SLA frameworks, ensuring timely and accurate incident resolution. Act as an escalation point for customers, internal teams, and third-party vendors on complex technical and service-related issues. Lead and coordinate incident management activities, including major incidents, stalled cases, and breached tickets across support tiers. Maintain and improve knowledge base content, service documentation, and support toolsets to enhance operational efficiency. Produce and deliver regular service performance reports, incident updates, and customer communications. Ensure adherence to ITIL-based processes, including incident, change, and request management workflows. Identify opportunities for service improvement and contribute to enhancements in support processes and system reliability. Support customer satisfaction by ensuring consistent, high-quality handling of service requests and issue resolution. Requirements: 8+ years of experience in technical support roles within electronic trading systems or financial services environments. Strong expertise in FIX protocol (4.2–5.0) and in-depth understanding of trading message workflows. Solid knowledge of capital markets, ideally across multiple asset classes such as equities and FX. Hands-on experience configuring, deploying, and supporting trading solutions, including workflow definition and client deployment activities. Strong ITIL-aligned service management experience within structured support environments. Proficiency with CRM and ITSM tools such as ServiceNow, Jira Service Desk, or similar platforms. Technical skills including Unix/Linux (bash), scripting, software testing, and technical documentation. Excellent communication skills with the ability to work across customers, technical teams, and stakeholders. Proven ability to mentor and support junior team members in a collaborative environment. Benefits: Competitive compensation aligned with senior technical support expertise Remote role based in India with structured US shift working hours Exposure to global financial markets and mission-critical trading systems Opportunity to work on FIX-based electronic trading platforms and enterprise-scale systems Strong focus on professional development and technical upskilling Collaborative environment working with global engineering and support teams Structured processes and stable operational framework (ITIL-driven environment) Inclusive workplace with equal opportunity hiring practices. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Analyst. Skills: Technical support, FIX protocol, Electronic trading. Provide L2 technical support. Ensure timely incident resolution", "postedDate" : "2026-06-15T06:33:23.728", "createdAt" : "2026-06-15T06:33:23.728", "lastUpdated" : "2026-06-16T11:58:08.009", "ingestTimestamp" : "2026-06-16T03:22:58.187", "mongoId" : "6a30511af292fd229cefa5d1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "FIX protocol", "Trading workflows", "Client deployment", "Mentoring", "Technical support", "Electronic trading", "Incident management", "Service reporting", "Service improvement", "Change management", "Request management", "Electronic trading systems", "Trading message workflows", "Capital markets", "Equities", "FX", "Financial services", "ServiceNow", "Jira Service Desk" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 737.92035, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bdc74d8ee00a0915743", "title" : "Technical Support", "company" : "Agilysys", "industry" : "Hospitality", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Technical Support role in Las Vegas, adjusted for the technology industry and company size." }, "location" : "Las Vegas, NV", "locations" : [ "Las Vegas", "NV" ], "certifications" : [ "A+", "Network+", "MTA", "HDI Desktop Support Technician" ], "timestamp" : "2026-06-15T07:13:46.531", "fingerprint" : "ade83b42cc1d5d797a23a5fd8ab9449d44322870c30a8798a202d20bdfe3de9f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agilysys/jobs/4203649009", "externalId" : "4203649009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Las Vegas", "state" : "Nevada", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1674263,-115.1484131" } ], "locationText" : "Las Vegas, Nevada, United States", "technicalSkills" : "Hardware troubleshooting, Software troubleshooting, SQL, Windows Server", "professionalSkills" : [ "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration" ], "hardSkillsList" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation" ], "hardSkills" : [ { "name" : "Hardware diagnosis", "level" : "intermediate" }, { "name" : "Software diagnosis", "level" : "intermediate" }, { "name" : "Data input", "level" : "intermediate" }, { "name" : "Data research", "level" : "intermediate" }, { "name" : "Configuration walkthroughs", "level" : "intermediate" }, { "name" : "Issue documentation", "level" : "intermediate" } ], "majorSkills" : "Customer support, Technical troubleshooting, Hospitality technology", "majorSkillsList" : [ "Customer support", "Technical troubleshooting", "Hospitality technology" ], "coreResponsibilities" : "Diagnose technical issues, Troubleshoot network issues, Complete intake triage, Provide customer service, Input data in ticketing system, Research hardware problems, Research software problems, Provide diagnosis, Provide resolution, Perform configuration walkthroughs, Understand escalation process, Perform escalation process, Provide feedback, Improve efficiencies, Coordinate with vendors, Document worked issues, Document resolution steps, Keep abreast of software releases, Keep abreast of new features, Keep abreast of functionality, Keep abreast of installation procedures", "teamCollaboration" : "Partnering with support engineers; Collaborating across departments; Team meetings", "domainKnowledge" : "Hospitality technology; Property management systems; Point-of-sale solutions; Casino management; Cruise management; Campus dining; Food service management; Hospital management; Senior living; Stadiums; Theme parks", "domainList" : [ "hospitality-technology", "property-management-systems", "point-of-sale-solutions", "casino-management", "cruise-management", "campus-dining", "food-service-management", "hospital-management", "senior-living", "stadiums", "theme-parks" ], "domainSpecificKnowledge" : [ "Hospitality technology", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks" ], "toolProficiency" : [ "Salesforce", "Ticketing system" ], "communicationSkills" : "Written communication; Spoken communication", "documentationSkills" : "Document worked issues; Document resolution steps", "continuousLearning" : "Keep abreast of software releases; Keep abreast of new features; Keep abreast of functionality; Keep abreast of installation procedures", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues; Root cause analysis", "specialRequirements" : "Complete license applications, Complete background checks, Complete security checks, Provide identification documents", "outcomesObjectives" : "Achieve key metrics; Emphasis on customer satisfaction; Achieve daily performance goals", "qualificationsBasic" : "HS diploma required, One year customer facing experience, One year hospitality industry experience, One year hardware software troubleshooting, Helpdesk ticketing experience, Helpdesk processes experience", "qualificationsPreferred" : "AA degree in technology preferred, POS experience preferred, PMS experience preferred, SQL troubleshooting familiarity a plus, Windows Server troubleshooting familiarity, Salesforce experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys. Position Summary Support Intake Technicians have a crucial role and responsibility to serve as a customer service fanatic. As a Support Intake Technician, you are the first point of contact when our customers need us the most! Your impact on customer success is demonstrated by each customer interaction, from servicing phone and email support to partnering with support engineers to resolve escalated customer issues for our customers from coast to coast. The Support Intake Technician is also responsible for ensuring the Global Support Management department achieves key metrics, including a strong emphasis on customer satisfaction and daily performance goals. Why This Role Matters You play a critical role in shaping the customer experience and strengthening trust in the Agilysys brand. You are often the first-person customers connect with when they need urgent technical support, making your ability to listen, troubleshoot, and respond with empathy essential to their success. Every interaction is an opportunity to provide reassurance, resolve issues efficiently, and create a positive customer experience. This role goes beyond answering calls and documenting tickets — it serves as the foundation of the support organization. Your work directly impacts customer satisfaction, operational efficiency, and the speed at which issues are resolved across teams nationwide. By partnering closely with support engineers and collaborating across departments, you help ensure customers receive timely, accurate, and effective solutions. For individuals passionate about technology and problem-solving, this role offers an exceptional opportunity to build hands-on technical expertise in a fast-paced, customer-focused environment. You will develop valuable experience troubleshooting hardware, software, POS, and hospitality systems while gaining exposure to enterprise support processes, escalation management, and cross-functional collaboration. Whether you are beginning your IT career or looking to grow your technical support skills, this position provides a strong foundation for long-term professional development and advancement. Key Responsibilities Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software Complete primary intake and initial triage of incoming calls Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process Input quality data in ticketing system, Salesforce Research hardware and software problems defined by customers and provide diagnosis and resolution Perform basic walkthrough of configuration with the customer Understand escalation process and perform escalation process in a timely manner Actively participate in team meetings to provide feedback and ways to improve efficiencies Coordinate with hardware vendors on diagnosis and resolution of hardware problems Accurately document worked issues and detailed steps for resolution when necessary Keep abreast of software releases, new feature and functionality, and updated installation procedures Other duties as assigned Qualifications Minimum HS diploma required AA degree in technology preferred or equivalent work experience Minimum one year of experience in a customer facing position and/or in the hospitality industry Minimum one year of experience troubleshooting and servicing basic hardware and software inquires A familiarity in helpdesk ticketing and helpdesk processes Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software Familiarity with troubleshooting software environments utilizing SQL is a plus Familiarity troubleshooting Windows Server Experience using Salesforce is preferred Required Skills answering phones, emails and interacting with clients throughout an active, high-volume day Technical aptitude and general experience troubleshooting hardware and software Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician A natural desire to assist others and problem-solve The ability to make sound decisions quickly in a fast-paced environment The ambition and hunger to consistently exceed customer expectations A strong ability to communicate, both written and spoken, with technical and non-technical individuals A strong intellectual curiosity The ability to gather and interpret relevant data and information to investigate and accurately triage issues The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative Exceptional organizational skills and self-motivation An innate ability to prioritize and effectively juggle multiple projects with high business priority Personal Attributes Positive, team-oriented attitude with a strong work ethic High level of accountability and ownership Willingness to go above and beyond to meet client expectations Resilient and able to perform repetitive tasks Detail-oriented with strong organizational skills Eager to learn new technologies and processes Professional, customer-facing demeanor ----------------------------------------------------------------------------------------------------------------------------------------------------------- Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role. ------------------------------------------------------------------------------------------------------------------------------------------------------------ The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes. Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status. Privacy Policy | Agilysys EEO/AAP Employer M/F/V/D", "summaryDescription" : "Technical Support at Agilysys. Skills: Customer support, Technical troubleshooting, Hospitality technology. Diagnose technical issues. Troubleshoot network issues", "postedDate" : "2026-06-13T22:07:24.991", "createdAt" : "2026-06-13T22:07:24.991", "lastUpdated" : "2026-06-15T07:13:46.531", "ingestTimestamp" : "2026-06-13T22:07:24.991", "mongoId" : "6a2c6bdc74d8ee00a0915743", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation", "Customer support", "Technical troubleshooting", "Hospitality technology", "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks", "A+", "Network+", "MTA", "HDI Desktop Support Technician", "Salesforce", "Ticketing system" ], "skillCount" : 30, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 737.7329, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5d0", "title" : "Senior Technical Support Analyst", "industry" : "Support", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for Seniority and FinTech industry." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T10:07:54.373", "fingerprint" : "f437fe01acd87ea3d14fb86399df0cd0f7771f58241cacc2f352041c3f1cfcf6", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/08972141-f90c-4d35-a4af-b2da42d47b57/apply", "externalId" : "08972141-f90c-4d35-a4af-b2da42d47b57", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "FIX protocol, Scripting, Unix/Linux, Bash", "professionalSkills" : [ "Stakeholder management", "Service improvement identification", "Process optimization" ], "hardSkillsList" : [ "Technical support", "Incident management", "Knowledge base maintenance", "Service documentation", "Customer service reporting", "Performance metrics", "Change control procedures", "Service management standards", "Customer deployments", "Workflow definition" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Knowledge base maintenance", "level" : "intermediate" }, { "name" : "Service documentation", "level" : "intermediate" }, { "name" : "Customer service reporting", "level" : "intermediate" }, { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Change control procedures", "level" : "intermediate" }, { "name" : "Service management standards", "level" : "intermediate" }, { "name" : "Customer deployments", "level" : "intermediate" }, { "name" : "Workflow definition", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Technical support, FIX protocol, Incident management", "majorSkillsList" : [ "Technical support", "FIX protocol", "Incident management" ], "coreResponsibilities" : "Provide Level 2 technical support, Resolve incidents within SLAs, Act as senior escalation point, Lead incident management activities, Coordinate major incidents, Resolve stalled tickets, Resolve breached tickets, Maintain knowledge base content, Enhance knowledge base content, Maintain service documentation, Enhance service documentation, Maintain operational support tools, Enhance operational support tools, Deliver customer service reporting, Deliver performance metrics, Deliver incident summaries, Ensure adherence to ITSM processes, Ensure adherence to change control, Ensure adherence to service standards, Collaborate with development teams, Collaborate with support teams, Identify service improvements, Drive process optimization, Provide guidance to junior staff, Coach junior support staff, Train junior support staff", "teamCollaboration" : "Cross-functional teams; Internal teams; Third-party vendors; Development teams; Support teams; Client teams", "projectManagementSkills" : [ "Incident management", "Problem management", "Change management" ], "domainKnowledge" : "Electronic trading systems; Financial services applications; FIX protocol versions; Trading message workflows; Equities; FX; Capital markets; Trading systems; Trade lifecycle processes; Financial technology", "domainList" : [ "electronic-trading-systems", "financial-services-applications", "fix-protocol-versions", "trading-message-workflows", "equities", "fx", "capital-markets", "trading-systems", "trade-lifecycle-processes", "financial-technology" ], "domainSpecificKnowledge" : [ "Electronic trading systems", "Financial services applications", "FIX protocol versions", "Trading message workflows", "Equities", "FX", "Capital markets", "Trading systems", "Trade lifecycle processes", "Financial technology" ], "toolProficiency" : [ "ServiceNow", "Jira Service Desk" ], "communicationSkills" : "Customer service reporting; Incident summaries", "documentationSkills" : "Knowledge base content; Service documentation", "continuousLearning" : "Career development opportunities", "problemSolvingSkills" : "Incident resolution; Service improvement identification", "specialRequirements" : "US West Coast working hours", "outcomesObjectives" : "Timely resolution of incidents; Strengthen team capability", "qualificationsBasic" : "8+ years supporting electronic trading platforms, FIX protocol expertise, Capital markets knowledge, Trading systems knowledge, ITIL-based service management experience, Proficiency with support and CRM tools, Scripting skills, Unix/Linux (bash) skills, Basic software testing capabilities", "qualificationsPreferred" : "Mentoring junior engineers", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Provide advanced Level 2 technical support for electronic trading systems, ensuring timely resolution of incidents within SLA frameworks. Act as a senior escalation point for customers, internal teams, and third-party vendors on complex service issues. Lead incident management activities, including coordination of major incidents and resolution of stalled or breached tickets. Maintain and enhance knowledge base content, service documentation, and operational support tools. Deliver customer service reporting, performance metrics, and incident summaries on a regular and ad hoc basis. Ensure adherence to ITSM processes, change control procedures, and service management standards. Collaborate with development and support teams to identify service improvements and drive process optimization. Provide guidance, coaching, and training to junior support staff to strengthen team capability. Requirements: 8+ years of experience supporting electronic trading platforms or financial services applications in a technical support environment. Strong expertise in the FIX protocol (versions 4.2–5.0) and trading message workflows across asset classes such as equities and FX. Solid understanding of capital markets, trading systems, and end-to-end trade lifecycle processes. Experience configuring, deploying, and supporting trading solutions, including workflow definition and client deployments. Strong ITIL-based service management experience, including incident, problem, and change management processes. Proficiency with support and CRM tools such as ServiceNow, Jira Service Desk, or similar platforms. Technical skills including scripting, Unix/Linux (bash), and basic software testing capabilities. Strong communication and stakeholder management skills with the ability to work across technical and non-technical teams. Ability to mentor junior engineers and contribute to team development and knowledge sharing. Benefits: Competitive compensation aligned with senior technical support expertise Remote work setup with structured US West Coast working hours Exposure to advanced electronic trading systems and global capital markets Opportunity to work on mission-critical, high-impact financial technology platforms Collaborative environment working closely with engineering, product, and client teams Career development opportunities in financial technology and trading systems support Structured, process-driven environment with strong emphasis on operational excellence Paid US holidays and standard benefits aligned with employment regulations. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Analyst. Skills: Technical support, FIX protocol, Incident management. Provide Level 2 technical support. Resolve incidents within SLAs", "postedDate" : "2026-06-15T06:32:03.387", "createdAt" : "2026-06-15T06:32:03.387", "lastUpdated" : "2026-06-16T10:07:54.373", "ingestTimestamp" : "2026-06-16T03:22:06.512", "mongoId" : "6a30511af292fd229cefa5d0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Technical support", "Incident management", "Knowledge base maintenance", "Service documentation", "Customer service reporting", "Performance metrics", "Change control procedures", "Service management standards", "Customer deployments", "Workflow definition", "Mentoring", "FIX protocol", "Stakeholder management", "Service improvement identification", "Process optimization", "Problem management", "Change management", "Electronic trading systems", "Financial services applications", "FIX protocol versions", "Trading message workflows", "Equities", "FX", "Capital markets", "Trading systems", "Trade lifecycle processes", "Financial technology", "ServiceNow", "Jira Service Desk" ], "skillCount" : 29, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 737.33344, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306186f292fd229cf96d36", "title" : "Techniciens support assistance informatique 1", "company" : "imad", "industry" : "Hospital And Health Care", "salary" : { "min" : 58500.0, "max" : 71500.0, "currency" : "CHF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Junior IT Support Technicians in Geneva, Switzerland, adjusted for the healthcare industry and temporary employment type." }, "location" : "Geneva, GE, CH", "locations" : [ "Geneva", "GE", "CH" ], "timestamp" : "2026-06-16T08:10:42.329", "fingerprint" : "e56052784cbaa7efd4200b3ad8393de9d9a5973c8cb7bcf759edcf237d5771a1", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/imad/744000132121369-techniciens-support-assistance-informatique-1-direction-des-systemes-numeriques-et-informationnels-dsni-a-100-contrat-temporaire-de-3-mois-renouvelable", "externalId" : "744000132121369", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Geneva", "state" : "Geneva", "country" : "Switzerland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "46.2017559,6.1466014" } ], "locationText" : "Geneva, Geneva, Switzerland", "employmentType" : "PART_TIME", "minimumEducation" : "CFC d’informaticien ou formation jugée équivalente", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Windows 11, Microsoft 365", "professionalSkills" : [ "Support aux utilisateurs", "Tests informatiques" ], "majorSkills" : "Support technique, Gestion MDM", "majorSkillsList" : [ "Support technique", "Gestion MDM" ], "coreResponsibilities" : "Garantir le déploiement des nouveaux ordinateurs, Gérer le déploiement des nouveaux ordinateurs, Déployer de nouveaux modèles de Smartphones, Gérer les enrôlements dans nos outils internes de, Passer de cartes SIM physiques en Esim, Supporter les utilisateurs dans la prise en main, Gérer la restitution des anciens Smartphones, Reconfigurer les anciens Smartphones, Nettoyer les anciens Smartphones, Étiqueter les anciens Smartphones, Rédiger d’article pour la base de connaissance, Rédiger de la documentation", "teamCollaboration" : "Collaboration avec les autres intervenants du service", "domainKnowledge" : "Maintien à domicile", "domainList" : [ "maintien-a-domicile" ], "domainSpecificKnowledge" : [ "Maintien à domicile" ], "toolProficiency" : [ "MDM" ], "communicationSkills" : "Excellent sens de la communication", "documentationSkills" : "Rédaction d’article; Documentation", "continuousLearning" : "Formation continue; Développement des compétences", "specialRequirements" : "Mobilité sur tout le Canton de Genève, Permis de conduire", "qualificationsBasic" : "CFC d’informaticien ou formation jugée équivalente, Minimum 1 année d’expérience dans le support aux utilisateurs et/ou tests informatiques, Maîtrise du système d’exploitation Windows 11, Maîtrise des outils bureautiques de Microsoft 365, Mobilité sur tout le Canton de Genève, Titulaire du permis de conduire, Aisance rédactionnelle", "qualificationsPreferred" : "Personnalité proactive, Personnalité autonome, Personnalité dynamique, Capacité à travailler en équipe", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "L’IMAD est une institution pionnière et de référence dans le maintien à domicile sur le canton de Genève. Elle assure des prestations de soins, de soutien, de prévention et de promotion de la santé 7j/7, 24h/24, à plus de 18'000 patients de tous les âges, dont 25 % ont moins de 65 ans. Avec ses 2'300 collaboratrices et collaborateurs experts et engagés, dont plus de 50 équipes déployées sur l’ensemble du canton, l’IMAD a pour mission de répondre aux besoins de la population et à son souhait de rester à domicile en autonomie et en préservant sa qualité de vie, lors de périodes de fragilité temporaire ou prolongée. Elle contribue également à limiter la durée des séjours hospitaliers, faciliter le retour à domicile et soulager les proches aidants. Reconnue pour son expertise et sa qualité des soins, l’IMAD forme depuis toujours la relève des professionnels de la santé et propose à ses collaboratrices et collaborateurs de nombreuses possibilités de formation continue. Elle offre un cadre de travail flexible qui favorise la conciliation entre vie professionnelle et vie privée et des conditions encourageant le développement des compétences ainsi que le partage de connaissances et d’expériences. Rattaché au service clients de la DSNI vous avez la charge de garantir, pour toute l’institution, le déploiement et la gestion des nouveaux ordinateurs, en collaboration avec les autres intervenants du service. Vos missions et responsabilités * Déploiement de nouveaux modèles de Smartphones et gestion des enrôlements dans nos outils internes de gestion (MDM) * Passage de cartes SIM physiques en Esim * Support des utilisateurs dans la prise en main de leur nouveau matériel * Gestion de la restitution des anciens Smartphones qa et de leur reconfiguration, nettoyage et étiquetage * Rédaction d’article pour la base de connaissance ou la documentation. ## Qualifications * CFC d’informaticien ou formation jugée équivalente * Minimum 1 année d’expérience dans le support aux utilisateurs et/ou tests informatiques. * Maîtrise du système d’exploitation Windows 11 et des outils bureautiques de Microsoft 365 * Mobilité sur tout le Canton de Genève et titulaire du permis de conduire * Aisance rédactionnelle * Compétences relationnelles et excellent sens de la communication * Personnalité proactive, autonome, dynamique et capacité à travailler en équipe. Ce que nous offrons Chez l’IMAD , nous pensons qu’un.e professionnel.le épanoui.e est un.e professionnel.le performant.e. C’est pourquoi nous mettons tout en œuvre pour que vous puissiez travailler sereinement et évoluer dans un environnement proposant : Un équilibre entre vie privée et vie professionnelle , avec des modalités de travail flexibles pensées pour respecter votre rythme Des salaires et assurances sociales avantageux , pour que votre engagement soit reconnu à sa juste valeur Un campus de formation IMAD , pour continuer à apprendre, évoluer et garantir votre employabilité dans votre métier Une culture d’entreprise fondée sur des valeurs fortes , portée par un management alliant bienveillance et exigence Un engagement dans une démarche de responsabilité sociétale (RSE) favorisant des pratiques durables, humaines et inclusives Le programme Happ’IMAD , qui propose un ensemble d’activités et d’avantages pour renforcer la cohésion, le plaisir au travail et créer des moments de ressourcement Un environnement professionnel riche , diversifié et stimulant, au plus proche des réalités humaines. ## Additional Information * Délai de postulation : 25.06.2026 * Entrée en fonction : 03.08.2026 * Veuillez svp joindre à votre dossier : un curriculum vitae à jour, une lettre de motivation, une copie de vos diplômes et vos certificats de travail * Nous considérons uniquement les dossiers de candidature complets * Nous vous garantissons une confidentialité totale dans le traitement de votre dossier.", "summaryDescription" : "Techniciens support assistance informatique 1 at imad. Skills: Support technique, Gestion MDM. Garantir le déploiement des nouveaux ordinateurs. Gérer le déploiement des nouveaux ordinateurs", "postedDate" : "2026-06-15T06:37:59.000", "createdAt" : "2026-06-16T00:04:16.019", "lastUpdated" : "2026-06-16T08:10:42.329", "ingestTimestamp" : "2026-06-16T00:04:16.019", "mongoId" : "6a306186f292fd229cf96d36", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Support technique", "Gestion MDM", "Support aux utilisateurs", "Tests informatiques", "Maintien à domicile", "MDM" ], "skillCount" : 6, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "_score" : 735.9464, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91ae74d8ee00a0983c4c", "title" : "VP, Technical Support", "company" : "Global Relay", "industry" : "SaaS", "salary" : { "min" : 250000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-15T13:52:05.682", "fingerprint" : "4a1861eb85f5b66b1e0775512196fcb4be0810825c1e8b9758fb364da0920e90", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=5972937004", "externalId" : "5972937004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Organizational design", "Operational transformation", "Change leadership" ], "hardSkillsList" : [ "Performance management", "Benchmarking", "Governance" ], "softSkillsList" : [ "Leadership", "Executive presence" ], "hardSkills" : [ { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Benchmarking", "level" : "intermediate" }, { "name" : "Governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Executive presence" } ], "majorSkills" : "Customer support, Global operations, Change leadership", "majorSkillsList" : [ "Customer support", "Global operations", "Change leadership" ], "teamCollaboration" : "Cross-functional partnership; Client stakeholders", "projectManagementSkills" : [ "Change management" ], "domainKnowledge" : "Enterprise information archiving; Cloud archiving; Surveillance solutions; eDiscovery solutions; Analytics solutions; Regulated industries; Financial institutions", "domainList" : [ "enterprise-information-archiving", "cloud-archiving", "surveillance-solutions", "ediscovery-solutions", "analytics-solutions", "regulated-industries", "financial-institutions" ], "domainSpecificKnowledge" : [ "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Regulated industries", "Financial institutions" ], "communicationSkills" : "Executive escalation", "innovationCreativity" : "Product innovation", "specialRequirements" : "Willing to travel globally, Operate across time zones", "outcomesObjectives" : "Deliver best-in-class response times; Deliver best-in-class resolution; Deliver best-in-class customer satisfaction", "qualificationsBasic" : "15+ years senior leadership, Global support organizations scaling", "qualificationsPreferred" : "100+ global support organization experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. The Opportunity Global Relay is seeking a transformational Vice President, Technical Support to lead and modernize a mission-critical, global support organization serving 20,000+ customers across highly regulated industries. This is a high-impact, executive-level role based in New York City—ideal for a leader who thrives in fast-paced, high-accountability environments and is energized by building world-class customer operations at scale. You will redefine Technical Support from a reactive service function into a strategic driver of product excellence, customer retention, and competitive differentiation. Leading a global team of 75+ (with a mandate to scale), you will partner cross-functionally with Product, Engineering, Customer Success, Sales, and Operations to deliver a seamless, proactive, and data-driven customer experience across enterprise clients, including major financial institutions. What You’ll Own Executive Leadership & Strategy Set and execute a bold global vision for Technical Support, elevating it into a strategic function that directly impacts revenue retention and product innovation Lead a “shift-left” transformation—reducing support demand through tighter alignment with Product and Engineering, improved product quality, and expanded self-service Establish clear KPIs and accountability frameworks to deliver best-in-class response times, resolution, and customer satisfaction Build a scalable, globally consistent operating model supporting enterprise and regulated clients Global Team Leadership Design and evolve a high-performing, globally distributed organization across multiple regions and time zones Drive operational excellence through rigorous performance management, benchmarking, and governance Build a culture of ownership, urgency, and customer-centricity aligned with New York–level execution standards Lead organizational scaling, hiring, leadership development, and succession planning Customer & Executive Engagement Act as executive escalation point for key enterprise accounts Build trusted relationships with senior client stakeholders, reinforcing Global Relay’s position as a mission-critical partner Transformation & Change Leadership Sponsor large-scale initiatives across automation, service delivery, data security, and platform migrations Lead global change management efforts, ensuring seamless execution and communication during transformation What You Bring 15+ years of senior leadership experience in fintech, SaaS, or enterprise technology Proven track record leading and scaling global support organizations (100+ preferred) Experience operating in high-growth, high-pressure, and highly regulated environments Strong executive presence with the ability to influence C-suite stakeholders and enterprise clients Deep expertise in organizational design, operational transformation, and change leadership Data-driven mindset with a focus on measurable business outcomes Willingness to travel globally and operate across time zones Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range $250,000—$300,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "VP, Technical Support at Global Relay. Skills: Customer support, Global operations, Change leadership", "postedDate" : "2026-06-14T08:48:35.128", "createdAt" : "2026-06-14T08:48:35.128", "lastUpdated" : "2026-06-15T13:52:05.682", "ingestTimestamp" : "2026-06-14T08:48:35.128", "mongoId" : "6a2c91ae74d8ee00a0983c4c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 250000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Performance management", "Benchmarking", "Governance", "Leadership", "Executive presence", "Customer support", "Global operations", "Change leadership", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Organizational design", "Operational transformation", "Change management", "Enterprise information archiving", "Cloud archiving", "Surveillance solutions", "eDiscovery solutions", "Analytics solutions", "Regulated industries", "Financial institutions" ], "skillCount" : 25, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "_score" : 730.75354, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c694d74d8ee00a0906dd4", "title" : "Technical Support Analyst", "company" : "Humata Health", "industry" : "Customer Success", "salary" : { "min" : 68000.0, "max" : 92000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Analyst in Orlando, United States, adjusted for the Health Tech industry and remote work." }, "location" : "Remote | US", "locations" : [ "Remote | US" ], "timestamp" : "2026-06-16T03:01:09.081", "fingerprint" : "a8e83adfba4d362a3d249baed41f69383819d0825a46535b3fa8a41d0af843df", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/humatahealth/8f9c1aec-4e48-4b78-bf97-e391f4e1dda0/application", "externalId" : "8f9c1aec-4e48-4b78-bf97-e391f4e1dda0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Orlando", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "28.5421218,-81.3790450" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Orlando, Florida, United States; United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\uD83D\uDC4B We’re Humata Health. Humata Health creates frictionless prior authorization for providers and payers. With our proprietary artificial intelligence (AI) and automation technology, Humata Health delivers quality prior authorization submissions to help get patients the care they deserve. Humata Health is a physician-led company backed by a syndicate of strategic healthcare investors including Blue Venture Fund, LRVHealth, Optum Ventures, .406 Ventures, and Highmark Ventures. \uD83D\uDD0D What we're looking for: Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven support strategy to improve efficiency and customer experience. The ideal candidate has a proven track record working on support teams in high-growth environments—preferably in health tech—along with strong technical, problem-solving skills. \uD83D\uDCCDLocation: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities - Deliver high-quality technical support to customers using Humata technology - Ensure appropriate routing and triaging of customer tickets to ensure effective resolution per customer SLAs - Follow and contribute to escalation procedures and standard operating protocols (SOPs) to maintain efficiency and consistency across support tiers - Support the implementation of AI-driven support tools (e.g., chatbots, routing systems, predictive analytics) to reduce manual workload and improve customer experience - Analyze customer support data to identify recurring issues, pain points, and opportunities for process or product enhancements, and communicate to leadership - Resolve Tier 1 and Tier 2 tickets autonomously as much as possible - Track the lifecycle of open tickets and engage in upward and cross-functional communication to hold assignees accountable to ticket resolution - Contribute to a culture of data-driven decision-making, continuous learning, and customer focus across the support organization. \uD83D\uDEE0 Role Requirements - Bachelor's degree in Information Systems, Computer Science, or equivalent combination of education and experience. - Minimum 3 years experience supporting B2B SaaS products - Comfortability in JIRA or other similar ticketing systems - Excellent oral and written communication skills - Strong analytical thinker who thrives in a fast paced, start-up environment \uD83D\uDE80 Why Join Humata Health? - Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes - Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL - Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles - Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match - Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development - Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.", "summaryDescription" : "Technical Support Analyst at Humata Health. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T21:39:45.636", "lastUpdated" : "2026-06-16T03:01:09.081", "ingestTimestamp" : "2026-06-14T21:39:45.636", "mongoId" : "6a2c694d74d8ee00a0906dd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 68000, "salaryAnnualMax" : 92000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 730.66296, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Health Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3059d9f292fd229cf4b65a", "title" : "Solar Technical Support Specialist", "industry" : "Climate Tech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Solar Technical Support Specialist in Stamford, United States, adjusted for the Climate Tech industry." }, "location" : "Stamford, CT", "locations" : [ "Stamford, CT" ], "timestamp" : "2026-06-16T07:35:43.112", "fingerprint" : "b0c48c27325c415eca5f3ac45308132c5ab325551cd45a147f8d851cd7d83cf1", "source" : "jazzhr", "language" : "en", "externalId" : "mvjjJVlLA3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Stamford", "state" : "Connecticut", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0534302,-73.5387341" } ], "locationText" : "Stamford, Connecticut, United States", "coreResponsibilities" : "Provide technical support to customers, Troubleshoot solar system issues, Document technical issues and resolutions, Escalate complex problems to senior staff, Maintain customer satisfaction", "teamCollaboration" : "Engineering teams; Sales teams; Field technicians", "domainKnowledge" : "Solar energy systems; Electrical principles", "domainList" : [ "solar-energy-systems", "electrical-principles" ], "domainSpecificKnowledge" : [ "Solar energy systems", "Electrical principles" ], "communicationSkills" : "Customer service; Technical explanations", "documentationSkills" : "Technical documentation", "continuousLearning" : "Product training", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Solar Technical Support Specialist. 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Troubleshoot solar system issues", "createdAt" : "2026-06-15T22:25:20.122", "lastUpdated" : "2026-06-16T07:35:43.112", "ingestTimestamp" : "2026-06-15T22:25:20.122", "mongoId" : "6a3059d9f292fd229cf4b65a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Solar energy systems", "Electrical principles" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "_score" : 728.84406, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307b81f292fd229c0468d7", "title" : "Conseiller en boutique - Laon - H/F", "company" : "Iliad - Free", "industry" : "Telecommunications", "salary" : { "min" : 22000.0, "max" : 27000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry level Conseiller en boutique in Laon, France, with adjustments for the retail industry and company size." }, "location" : "Laon, Hauts-de-France, France", "locations" : [ "Laon", "Hauts-de-France", "France" ], "timestamp" : "2026-06-16T11:08:33.110", "fingerprint" : "761e5e210b952ebd23e96aa55c32119317229c1eb07fecc04ca0798e4ef5dd90", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/Iliad-Free/744000132164030-conseiller-en-boutique-laon-h-f", "externalId" : "744000132164030", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Laon", "state" : "Hauts-de-France", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "49.5646650,3.6206860" } ], "locationText" : "Laon, Hauts-de-France, France", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "coreResponsibilities" : "Welcome visitors, Promote Free brand, Listen to subscriber needs, Advise on offers, Promote Freebox, Promote mobile plans, Promote smartphones, Transform visits into memorable experiences, Prioritize customer satisfaction, Participate in daily team life, Participate in boutique life", "teamCollaboration" : "Team life", "toolProficiency" : [ "Touchscreen terminals", "Tablets" ], "continuousLearning" : "Internal mobility; Training tools; E-learning; Initial training; Immersion training", "qualificationsBasic" : "Open to others, Attentive listener, Customer satisfaction priority, Smile, Persuasion talent, Teamwork", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "La liberté, on y a toujours cru, c’est même le nom qu’on s’est choisi. La liberté d’entreprendre, de tenter l’impossible, de challenger et de se challenger. La liberté d’être soi, de créer, de tester, de se tromper, d’apprendre, de réussir. C’est bon d’être libre. Avec plus de 260 boutiques, Free Distribution, filiale retail du groupe Iliad, poursuit son déploiement avec pour objectif d’être au plus proche de ses abonnés pour leur apporter le meilleur service possible. Notre challenge ? Poursuivre notre développement et ouvrir toujours plus de boutiques ! Alors prêt(e) à relever le défi ? Are you Ready ? FREE \uD83D\uDE80 Nos boutiques Free continuent de se développer et nous sommes à la recherche d'un nouveau talent pour rejoindre nos équipe de Laon.. Être conseiller commercial chez nous, c'est assurer la satisfaction client et faire en sorte que chaque (futur) abonné puisse bénéficier d'une expérience unique. Plus concrètement : * Tu réserveras le meilleur accueil et seras l'ambassadeur de la marque Free auprès des visiteurs en leur proposant nos services * Il faudra que tu écoutes attentivement les besoins des abonnés et que tu les conseilles sur nos offres les plus adaptées * Tu as la responsabilité de promouvoir nos incontournables Freebox, nos forfaits mobiles, ainsi que des smartphones à prix avantageux, grâce à nos offres Freeflex * On compte sur toi pour transformer chaque visite en une expérience abonnée mémorable et faire de la satisfaction client ta priorité * Tu participeras également à la vie quotidienne de l'équipe et de la boutique Rejoindre Free c'est aussi l'opportunité d'évoluer et découvrir d'autres métiers… Nous encourageons la mobilité interne et t'accompagnerons tout au long de ton parcours chez Free. C'est l'occasion de booster ta carrière ! Tu participeras à des challenges et tu auras peut-être l’opportunité de devenir l’un de nos top performers ! ## Qualifications Chez Free, on n'a pas la religion du diplôme. Mais on t'accompagne et on fait tout pour te faire grandir. Si tu es ouvert aux autres, à l'écoute et que la satisfaction client est ta priorité alors nous avons besoin de toi. Avec ton sourire et ton talent de persuasion, tu es prêt à relever tous les défis ! Tu aimes le travail en équipe ? Parfait, te voilà prêt à rejoindre la #OneTeam Tout au long de ton aventure chez nous, de nombreux outils de formation seront mis à ta disposition pour faciliter ton intégration et ton évolution professionnelle. Tu intégreras l’équipe de Soria aux côtés de plusieurs autres conseillers. Dans un environnement de travail agréable et innovant, nos bornes et tablettes tactiles seront tes meilleurs alliés pour prodiguer tes conseils auprès de nos abonnés ! ## Additional Information Et la suite ? 1. Call avec Manon , notre Chargée de Recrutement 2. Entretien avec Soria , ton futur manager et Marion ta Responsable Régionale 3. Bienvenue chez Free ! 4. C’est parti pour ta formation ! Tu commences par 2 jours en e-learning + 1 semaine de formation initiale pour découvrir l’univers Free. Ensuite, tu passes à la pratique avec une semaine d’immersion en boutique. Le groupe Iliad s’engage pleinement en faveur de ses collaborateur·rice·s, à travers une politique stricte de non-discrimination et de lutte contre le harcèlement. Toutes les candidatures sont les bienvenues, quels que soient le parcours, l’âge, l’origine, le genre ou l’orientation sexuelle.", "summaryDescription" : "Conseiller en boutique - Laon - H/F at Iliad - Free. Welcome visitors. Promote Free brand", "postedDate" : "2026-06-15T10:20:32.000", "createdAt" : "2026-06-16T01:35:04.903", "lastUpdated" : "2026-06-16T11:08:33.110", "ingestTimestamp" : "2026-06-16T01:35:04.903", "mongoId" : "6a307b81f292fd229c0468d7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Touchscreen terminals", "Tablets" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 726.3581, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307b81f292fd229c0468d9", "title" : "Conseiller en boutique - Evreux - H/F", "company" : "Iliad - Free", "industry" : "Telecommunications", "salary" : { "min" : 21500.0, "max" : 26500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry level Retail positions in Évreux, France, adjusted for industry and company size." }, "location" : "Évreux, Normandy, France", "locations" : [ "Évreux", "Normandy", "France" ], "timestamp" : "2026-06-16T12:56:46.270", "fingerprint" : "7a2b8aecaea524234319e065f630b3415199a887e639042117b8796075681137", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/Iliad-Free/744000132163510-conseiller-en-boutique-evreux-h-f", "externalId" : "744000132163510", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Évreux", "state" : "Normandy", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "49.0268903,1.1510164" } ], "locationText" : "Évreux, Normandy, France", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "coreResponsibilities" : "Welcome visitors, Promote Free brand, Propose services, Listen to subscriber needs, Advise on offers, Promote Freebox, Promote mobile plans, Promote smartphones, Transform visits into memorable experiences, Prioritize customer satisfaction, Participate in daily team life, Participate in boutique life", "teamCollaboration" : "Team of 3 advisors; Future manager Mandy", "toolProficiency" : [ "Touchscreen terminals", "Tablets" ], "continuousLearning" : "Internal mobility; Training tools; E-learning; Initial training; Immersion training", "outcomesObjectives" : "Become a top performer", "qualificationsBasic" : "Open to others, Listening, Customer satisfaction priority, Smile, Persuasion talent, Ready to take on challenges, Teamwork", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "La liberté, on y a toujours cru, c’est même le nom qu’on s’est choisi. La liberté d’entreprendre, de tenter l’impossible, de challenger et de se challenger. La liberté d’être soi, de créer, de tester, de se tromper, d’apprendre, de réussir. C’est bon d’être libre. Avec plus de 260 boutiques, Free Distribution, filiale retail du groupe Iliad, poursuit son déploiement avec pour objectif d’être au plus proche de ses abonnés pour leur apporter le meilleur service possible. Notre challenge ? Poursuivre notre développement et ouvrir toujours plus de boutiques ! Alors prêt(e) à relever le défi ? Are you Ready ? FREE \uD83D\uDE80 Nos boutiques Free continuent de se développer et nous sommes à la recherche d'un nouveau talent pour rejoindre notre équipe d'Evreux. Être conseiller commercial chez nous, c'est assurer la satisfaction client et faire en sorte que chaque (futur) abonné puisse bénéficier d'une expérience unique. Plus concrètement : * Tu réserveras le meilleur accueil et seras l'ambassadeur de la marque Free auprès des visiteurs en leur proposant nos services * Il faudra que tu écoutes attentivement les besoins des abonnés et que tu les conseilles sur nos offres les plus adaptées * Tu as la responsabilité de promouvoir nos incontournables Freebox, nos forfaits mobiles, ainsi que des smartphones à prix avantageux, grâce à nos offres Freeflex * On compte sur toi pour transformer chaque visite en une expérience abonnée mémorable et faire de la satisfaction client ta priorité * Tu participeras également à la vie quotidienne de l'équipe et de la boutique Rejoindre Free c'est aussi l'opportunité d'évoluer et découvrir d'autres métiers… Nous encourageons la mobilité interne et t'accompagnerons tout au long de ton parcours chez Free. C'est l'occasion de booster ta carrière ! Tu participeras à des challenges et tu auras peut-être l’opportunité de devenir l’un de nos top performers ! ## Qualifications Chez Free, on n'a pas la religion du diplôme. Mais on t'accompagne et on fait tout pour te faire grandir. Si tu es ouvert aux autres, à l'écoute et que la satisfaction client est ta priorité alors nous avons besoin de toi. Avec ton sourire et ton talent de persuasion, tu es prêt à relever tous les défis ! Tu aimes le travail en équipe ? Parfait, te voilà prêt à rejoindre la #OneTeam Tout au long de ton aventure chez nous, de nombreux outils de formation seront mis à ta disposition pour faciliter ton intégration et ton évolution professionnelle. Tu intégreras l’équipe de Mandy aux côtés de 3 autres conseillers sur la boutique d'Evreux. Dans un environnement de travail agréable et innovant, nos bornes et tablettes tactiles seront tes meilleurs alliés pour prodiguer tes conseils auprès de nos abonnés ! ## Additional Information Et la suite ? 1. Call avec Manon , notre Chargée de Recrutement 2. Entretien avec Mandy , ta future manager 3. Bienvenue chez Free ! 4. C’est parti pour ta formation ! Tu commences par 2 jours en e-learning + 1 semaine de formation initiale pour découvrir l’univers Free. Ensuite, tu passes à la pratique avec une semaine d’immersion en boutique. Le groupe Iliad s’engage pleinement en faveur de ses collaborateur·rice·s, à travers une politique stricte de non-discrimination et de lutte contre le harcèlement. Toutes les candidatures sont les bienvenues, quels que soient le parcours, l’âge, l’origine, le genre ou l’orientation sexuelle.", "summaryDescription" : "Conseiller en boutique - Evreux - H/F at Iliad - Free. Welcome visitors. Promote Free brand", "postedDate" : "2026-06-15T10:14:29.000", "createdAt" : "2026-06-16T01:37:10.027", "lastUpdated" : "2026-06-16T12:56:46.270", "ingestTimestamp" : "2026-06-16T01:37:10.027", "mongoId" : "6a307b81f292fd229c0468d9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Touchscreen terminals", "Tablets" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 726.01416, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305098f292fd229cef28e2", "title" : "Remote Customer Support Agent (P&C)", "company" : "Jerry.ai", "industry" : "Insurance", "salary" : { "min" : 19.0, "max" : 21.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Augusta, Georgia", "locations" : [ "Augusta, Georgia", "Dallas, Texas", "Gilbert, Arizona", "Sandy, Utah", "Memphis, Tennessee", "Tampa, Florida", "Buffalo, New York" ], "certifications" : [ "P&C license" ], "timestamp" : "2026-06-16T10:56:13.860", "fingerprint" : "4da240de3f4ebb31053c95b0b1094c17c2efa8f009775ddc1b65ff4b083cc8e0", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/jerry.ai/486e6d82-27e7-4fa8-b02e-bf2205b0e66e/application", "externalId" : "486e6d82-27e7-4fa8-b02e-bf2205b0e66e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Augusta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4709714,-81.9748429" } ], "locationText" : "Augusta, Georgia, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Respond to inbound calls, Process service requests, Add/remove vehicles and drivers, Add lienholder information, Send policy documents, Help customers with policy questions, Make changes to existing policy, Retain policyholders, Find solutions for cancellation risk", "domainKnowledge" : "Insurance policies; Car insurance", "domainList" : [ "insurance-policies", "car-insurance" ], "domainSpecificKnowledge" : [ "Insurance policies", "Car insurance" ], "continuousLearning" : "Ongoing training; Mentorship", "problemSolvingSkills" : "Finding solutions", "outcomesObjectives" : "Make a measurable difference", "qualificationsBasic" : "2+ years call center experience", "qualificationsPreferred" : "P&C license within 60 days", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy - Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: - You can multitask and manage multiple competing priorities - You are passionate about helping others - Has 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - 21.00 - We will pay for your P&C license (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (we provide work equipment) - Ongoing training and mentorship from our leadership team - An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.", "summaryDescription" : "Remote Customer Support Agent (P&C) at Jerry.ai. Respond to inbound calls. Process service requests", "createdAt" : "2026-06-16T00:30:14.490", "lastUpdated" : "2026-06-16T10:56:13.860", "ingestTimestamp" : "2026-06-16T00:30:14.490", "mongoId" : "6a305098f292fd229cef28e2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 21, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Insurance policies", "Car insurance", "P&C license" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 723.27295, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305930f292fd229cf45a23", "title" : "Remote Customer Support Agent (P&C)", "company" : "Jerry.ai", "industry" : "Insurance", "salary" : { "min" : 19.0, "max" : 21.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Augusta, Georgia", "locations" : [ "Augusta, Georgia", "Dallas, Texas", "Gilbert, Arizona", "Sandy, Utah", "Memphis, Tennessee", "Tampa, Florida", "Buffalo, New York" ], "certifications" : [ "P&C license" ], "timestamp" : "2026-06-16T13:07:21.875", "fingerprint" : "88166d42b7ca8000ad57dc5da2c50af1e3499d47e276bbf0c0718d752818e21d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Jerry.ai/486e6d82-27e7-4fa8-b02e-bf2205b0e66e/application", "externalId" : "486e6d82-27e7-4fa8-b02e-bf2205b0e66e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Augusta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4709714,-81.9748429" } ], "locationText" : "Augusta, Georgia, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Respond to inbound calls, Process service requests, Add/remove vehicles and drivers, Add lienholder information, Send policy documents, Help customers with policy questions, Make changes to existing policy, Retain policyholders, Find solutions for cancellation risk", "domainKnowledge" : "Insurance policies; Car insurance", "domainList" : [ "insurance-policies", "car-insurance" ], "domainSpecificKnowledge" : [ "Insurance policies", "Car insurance" ], "continuousLearning" : "Ongoing training; Mentorship", "problemSolvingSkills" : "Finding solutions", "outcomesObjectives" : "Make a measurable difference", "qualificationsBasic" : "2+ years call center experience", "qualificationsPreferred" : "P&C license within 60 days", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy - Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: - You can multitask and manage multiple competing priorities - You are passionate about helping others - Has 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - 21.00 - We will pay for your P&C license (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (we provide work equipment) - Ongoing training and mentorship from our leadership team - An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.", "summaryDescription" : "Remote Customer Support Agent (P&C) at Jerry.ai. Respond to inbound calls. Process service requests", "createdAt" : "2026-06-16T00:30:10.729", "lastUpdated" : "2026-06-16T13:07:21.875", "ingestTimestamp" : "2026-06-16T00:30:10.729", "mongoId" : "6a305930f292fd229cf45a23", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 21, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Insurance policies", "Car insurance", "P&C license" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 723.2696, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca0d574d8ee00a09a3762", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Specialist in the US SaaS industry, adjusted for remote work." }, "location" : "Remote US", "locations" : [ "Remote US" ], "timestamp" : "2026-06-16T04:49:10.251", "fingerprint" : "81c10ecb4eef7b64da1ff9c92a59610041a00fe46377ba50023dddbbdefb7619", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/49aa14aa-9777-4519-b648-f46121cccea3/application", "externalId" : "49aa14aa-9777-4519-b648-f46121cccea3", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T19:19:44.538", "lastUpdated" : "2026-06-16T04:49:10.251", "ingestTimestamp" : "2026-06-14T19:19:44.538", "mongoId" : "6a2ca0d574d8ee00a09a3762", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 722.3002, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307b81f292fd229c0468d8", "title" : "Conseiller en boutique - Trignac - H/F", "company" : "Iliad - Free", "industry" : "Telecommunications", "salary" : { "min" : 22000.0, "max" : 27000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an Entry level Conseiller en boutique in Trignac, France, with adjustments for the retail industry and company size." }, "location" : "Trignac, Pays de la Loire, France", "locations" : [ "Trignac", "Pays de la Loire", "France" ], "timestamp" : "2026-06-16T12:07:33.664", "fingerprint" : "2b60b0823736d4c268ba558477e20276f3182ae5d0479151f6551f9d0cc72f8f", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/Iliad-Free/744000132161355-conseiller-en-boutique-trignac-h-f", "externalId" : "744000132161355", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Trignac", "state" : "Pays de la Loire", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "47.6594864,-0.8186143" } ], "locationText" : "Trignac, Pays de la Loire, France", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "coreResponsibilities" : "Réserver le meilleur accueil aux visiteurs, Être ambassadeur de la marque Free, Proposer nos services aux visiteurs, Écouter attentivement les besoins des abonnés, Conseiller sur nos offres adaptées, Promouvoir nos Freebox, Promouvoir nos forfaits mobiles, Promouvoir nos smartphones, Transformer chaque visite en expérience mémorable, Faire de la satisfaction client une priorité, Participer à la vie quotidienne de l'équipe, Participer à la vie quotidienne de la boutique", "teamCollaboration" : "Vie quotidienne de l'équipe; Vie quotidienne de la boutique", "toolProficiency" : [ "Bornes tactiles", "Tablettes tactiles" ], "continuousLearning" : "Outils de formation mis à disposition; Formation professionnelle; E-learning; Formation initiale; Immersion en boutique", "outcomesObjectives" : "Assurer la satisfaction client; Bénéficier d'une expérience unique; Faire de la satisfaction client ta priorité; Transformer chaque visite en expérience abonnée mémorable; Devenir l'un de nos top performers", "qualificationsBasic" : "Ouvert aux autres, À l'écoute, Satisfaction client est ta priorité, Sourire, Talent de persuasion, Prêt à relever tous les défis, Aime le travail en équipe", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "La liberté, on y a toujours cru, c’est même le nom qu’on s’est choisi. La liberté d’entreprendre, de tenter l’impossible, de challenger et de se challenger. La liberté d’être soi, de créer, de tester, de se tromper, d’apprendre, de réussir. C’est bon d’être libre. Avec plus de 260 boutiques, Free Distribution, filiale retail du groupe Iliad, poursuit son déploiement avec pour objectif d’être au plus proche de ses abonnés pour leur apporter le meilleur service possible. Notre challenge ? Poursuivre notre développement et ouvrir toujours plus de boutiques ! Alors prêt(e) à relever le défi ? Are you Ready ? FREE \uD83D\uDE80 Nos boutiques Free continuent de se développer et nous sommes à la recherche d'un nouveau talent pour rejoindre notre équipe de Trignac. Être conseiller commercial chez nous, c'est assurer la satisfaction client et faire en sorte que chaque (futur) abonné puisse bénéficier d'une expérience unique. Plus concrètement : * Tu réserveras le meilleur accueil et seras l'ambassadeur de la marque Free auprès des visiteurs en leur proposant nos services * Il faudra que tu écoutes attentivement les besoins des abonnés et que tu les conseilles sur nos offres les plus adaptées * Tu as la responsabilité de promouvoir nos incontournables Freebox, nos forfaits mobiles, ainsi que des smartphones à prix avantageux, grâce à nos offres Freeflex * On compte sur toi pour transformer chaque visite en une expérience abonnée mémorable et faire de la satisfaction client ta priorité * Tu participeras également à la vie quotidienne de l'équipe et de la boutique Rejoindre Free c'est aussi l'opportunité d'évoluer et découvrir d'autres métiers… Nous encourageons la mobilité interne et t'accompagnerons tout au long de ton parcours chez Free. C'est l'occasion de booster ta carrière ! Tu participeras à des challenges et tu auras peut-être l’opportunité de devenir l’un de nos top performers ! ## Qualifications Chez Free, on n'a pas la religion du diplôme. Mais on t'accompagne et on fait tout pour te faire grandir. Si tu es ouvert aux autres, à l'écoute et que la satisfaction client est ta priorité alors nous avons besoin de toi. Avec ton sourire et ton talent de persuasion, tu es prêt à relever tous les défis ! Tu aimes le travail en équipe ? Parfait, te voilà prêt à rejoindre la #OneTeam Tout au long de ton aventure chez nous, de nombreux outils de formation seront mis à ta disposition pour faciliter ton intégration et ton évolution professionnelle. Tu intégreras l’équipe d'Aminata aux côtés de 3 autres conseillers sur la boutique de Trignac. Dans un environnement de travail agréable et innovant, nos bornes et tablettes tactiles seront tes meilleurs alliés pour prodiguer tes conseils auprès de nos abonnés ! ## Additional Information Et la suite ? 1. Call avec Manon , notre Chargée de Recrutement 2. Entretien avec Aminata , ton futur manager 3. Bienvenue chez Free ! 4. C’est parti pour ta formation ! Tu commences par 2 jours en e-learning + 1 semaine de formation initiale pour découvrir l’univers Free. Ensuite, tu passes à la pratique avec une semaine d’immersion en boutique. Le groupe Iliad s’engage pleinement en faveur de ses collaborateur·rice·s, à travers une politique stricte de non-discrimination et de lutte contre le harcèlement. Toutes les candidatures sont les bienvenues, quels que soient le parcours, l’âge, l’origine, le genre ou l’orientation sexuelle.", "summaryDescription" : "Conseiller en boutique - Trignac - H/F at Iliad - Free. Réserver le meilleur accueil aux visiteurs. Être ambassadeur de la marque Free", "postedDate" : "2026-06-15T10:17:32.000", "createdAt" : "2026-06-16T01:32:36.324", "lastUpdated" : "2026-06-16T12:07:33.664", "ingestTimestamp" : "2026-06-16T01:32:36.324", "mongoId" : "6a307b81f292fd229c0468d8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Bornes tactiles", "Tablettes tactiles" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 718.2741, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bdc74d8ee00a0915711", "title" : "Technical Support Specialist", "company" : "Submittable", "industry" : "SaaS", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Technical Support Specialist in the US SaaS industry, adjusted for remote work and company size." }, "location" : "US ", "locations" : [ "US" ], "timestamp" : "2026-06-15T09:50:50.451", "fingerprint" : "cb9c640b83a7435ed85f4616ad3be6e863db720d21fb80f4094db275ecb3885d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/submittable/jobs/6025447004", "externalId" : "6025447004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "professionalSkills" : [ "Customer relationships", "Customer retention", "Customer satisfaction", "Value realization", "Technical troubleshooting", "Problem solving" ], "hardSkillsList" : [ "Billing questions" ], "softSkillsList" : [ "Empathetic support", "Proactive guidance" ], "hardSkills" : [ { "name" : "Billing questions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic support" }, { "name" : "Proactive guidance" } ], "majorSkills" : "Customer Success, Technical Support", "majorSkillsList" : [ "Customer Success", "Technical Support" ], "coreResponsibilities" : "Develop platform knowledge, Maintain platform knowledge, Provide empathetic support, Maintain customer satisfaction, Respond to customer inquiries, Track customer inquiries, Troubleshoot technical issues, Answer billing questions, Offer proactive guidance, Offer creative solutions, Offer best practices, Address customer concerns, Maintain help resources, Report software bugs, Relay customer requests", "teamCollaboration" : "Partner with Customer Success; Relay requests to Product", "domainKnowledge" : "Social impact organizations; Nonprofits; Government entities", "domainList" : [ "social-impact-organizations", "nonprofits", "government-entities" ], "domainSpecificKnowledge" : [ "Social impact organizations", "Nonprofits", "Government entities" ], "toolProficiency" : [ "Help Desk platforms", "Live Chat tools", "Excel", "Tableau", "Looker", "Google Sheets" ], "communicationSkills" : "Translate technical concepts", "documentationSkills" : "Maintain help resources", "continuousLearning" : "Learn support model evolution; Learn support offerings; Learn client-centric approach", "problemSolvingSkills" : "Troubleshooting skills; Problem-solver", "specialRequirements" : "Live and reside in US", "qualificationsBasic" : "1+ Years in Customer Support, 1+ Years in Technical Support, SaaS experience preferred, Technology platform experience preferred, Ability to Work Under Pressure, Manage multiple priorities", "qualificationsPreferred" : "Proficiency in data tools, Basic understanding of programming language", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity you will enhance and nurture the customer experience by providing fast, thoughtful solutions to technical challenges. You’ll partner closely with our Customer Success team to ensure our users are maximizing the platform's potential and achieving their goals. While your primary responsibilities are providing our users with a great experience, you will also have the opportunity to learn about, and contribute to, the evolution of our support model, offerings, and client-centric approach. This is a full-time position reporting to the Technical Support Manager. How You’ll Make an Impact: Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out. Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions. Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience. Anticipate Needs: Proactively address customer concerns before they happen Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve. Bridge the Gap to Product: Identify, test, and report software \"bugs\" and relay customer enhancement requests to our Product team to help build a better Submittable. What We’re Looking For: 1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred Incredible Communication: You can translate complex technical concepts into clear, friendly, and actionable advice. A Natural Problem-Solver: You have outstanding troubleshooting skills and a passion for \"the why\" behind a technical issue. Tech Savvy: You have a general understanding of the software development life cycle and the tools that power it. Ability to Work Well Under Pressure: You thrive in a fast-paced environment and can manage multiple priorities without losing your cool. Platform Experience: You have a comprehensive understanding of Help Desk platforms and Live Chat tools. Bonus Points: Proficiency in data tools like Excel, Tableau, Looker, or Google Sheets is a major plus. Extra Credit: A basic understanding of at least one programming language will help you hit the ground running with our more technical queries. Location: This is a remote, U.S.-based role and you must live and reside in the U. S. full-time. Salary Details: The annual salary for this position is $55,000 - $60,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, and Wyoming. Fraudulent Recruitment Advisory: Submittable will NEVER request bank details, payment, or personal information during the hiring process, nor extend offers without an interview. All legitimate communications come from official submittable.com email addresses. If you receive suspicious outreach, please report it to people@submittable.com. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts 401(k) plan with employer match starting day one Equity stock options to share in our success Flexible hours, remote work options, and generous vacation and sick leave Paid parental leave for mothers, fathers, and adoptive parents Professional development stipends to support your career growth Opportunities to participate in community outreach and volunteer programs Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. About Our Process Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I. D. Verification and answer a few questions early allows us to move through the process more quickly. Let's Talk About AI: Guidelines for using AI in our Hiring Process: At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know. For additional information and guidance on using AI to prepare an interview at Submittable, please click here. We believe our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look forward to learning more about you.", "summaryDescription" : "Technical Support Specialist at Submittable. Skills: Customer Success, Technical Support. Develop platform knowledge. Maintain platform knowledge", "postedDate" : "2026-06-14T08:02:10.847", "createdAt" : "2026-06-14T08:02:10.847", "lastUpdated" : "2026-06-15T09:50:50.451", "ingestTimestamp" : "2026-06-14T08:02:10.847", "mongoId" : "6a2c6bdc74d8ee00a0915711", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Billing questions", "Empathetic support", "Proactive guidance", "Customer Success", "Technical Support", "Customer relationships", "Customer retention", "Customer satisfaction", "Value realization", "Technical troubleshooting", "Problem solving", "Social impact organizations", "Nonprofits", "Government entities", "Help Desk platforms", "Live Chat tools", "Excel", "Tableau", "Looker", "Google Sheets" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 716.4053, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307e8df292fd229c050a52", "title" : "Conseiller commercial en agence F/H", "company" : "COVEA", "industry" : "Insurance", "salary" : { "min" : 32290.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "La Seyne-sur-Mer, France", "locations" : [ "La Seyne-sur-Mer", "France" ], "timestamp" : "2026-06-16T10:58:59.530", "fingerprint" : "152b67345dc15621a85ab5c34acd0d16bd58efb20ccf3619a3df2797166c1e5a", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/COVEA1/744000132153229-conseiller-commercial-en-agence-f-h", "externalId" : "744000132153229", "industryFunction" : { }, "structuredLocations" : [ { "city" : "La Seyne-sur-Mer", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "43.1007714,5.8788948" } ], "locationText" : "La Seyne-sur-Mer, France", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Commercial development", "Client relationship management", "Sales closing", "Revenue generation", "Client portfolio management", "Client retention" ], "hardSkillsList" : [ "Sales closing", "Customer needs identification", "Quote construction", "Client portfolio optimization", "Guarantee adjustment", "Tariff adjustment", "Contract adjustment" ], "hardSkills" : [ { "name" : "Sales closing", "level" : "intermediate" }, { "name" : "Customer needs identification", "level" : "intermediate" }, { "name" : "Quote construction", "level" : "intermediate" }, { "name" : "Client portfolio optimization", "level" : "intermediate" }, { "name" : "Guarantee adjustment", "level" : "intermediate" }, { "name" : "Tariff adjustment", "level" : "intermediate" }, { "name" : "Contract adjustment", "level" : "intermediate" } ], "majorSkills" : "Sales, Client relationship, Revenue generation", "majorSkillsList" : [ "Sales", "Client relationship", "Revenue generation" ], "coreResponsibilities" : "Contact clients and prospects, Welcome clients and prospects, Transform clients into sales, Identify commercial opportunities, Construct quotes, Conclude sales, Develop turnover, Manage client portfolio, Optimize client portfolio, Adjust guarantees, Adjust tariffs, Adjust contracts, Achieve individual objectives, Contribute to collective performance", "teamCollaboration" : "Agency team", "continuousLearning" : "Training program", "outcomesObjectives" : "Achieve performance objectives", "qualificationsBasic" : "Experience in sales, Client relationship experience, Commercial development experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "MAAF est une des marques leader de l’assurance en France, fidèle à des valeurs de simplicité et d’accessibilité ; une entreprise où par ailleurs il fait bon vivre. Sa signature « La Préférence Client » donne à la dimension relationnelle une force qui se concrétise à tous les niveaux de l’entreprise. \uD83C\uDFAF Votre mission : développer le business ! Dans le cadre d’un CDI , nous recherchons un Conseiller Commercial F/H orienté performance pour notre agence de La Seyne sur Mer. Au sein d’une équipe dynamique de 6 collaborateurs, vous êtes un acteur clé du développement commercial de l’agence. Vos responsabilités : * Contacter, accueillir et transformer clients et prospects en agences ou par téléphone, * Identifier les opportunités commerciales grâce à une écoute active et stratégique , * Construire des devis, conclure les ventes et développer votre chiffre d’affaires, * Piloter et optimiser le portefeuille clients dans une logique de rentabilité, * Fidéliser sur le long terme en ajustant garanties, tarifs et contrats selon l’évolution des besoins, * Atteindre vos objectifs individuels tout en contribuant à la performance collective de l’agence. \uD83D\uDC49 Ici, votre sens du résultat fait la différence. \uD83D\uDCC8 Performance aujourd’hui, évolution demain ! Chez Covéa, la réussite se construit dans la durée. Votre engagement et vos résultats peuvent vous ouvrir des perspectives d’évolution vers des postes d’expertise ou de management (Référent technique, Manager…). \uD83D\uDCB0 Une rémunération et des avantages motivants : * Salaire fixe à partir de 32 290 € brut annuel , négociable selon votre expérience (13ᵉ mois et prime de vacances inclus), * Primes de performance collective + Intéressement & Participation groupe Covéa, * Parcours de formation complet, solide et accompagné , * Mutuelle avantageuse (60 % pris en charge par l’employeur), * Titres-restaurant de 9 € (60 % pris en charge), * Avantages CSEE (voyages, loisirs, billetterie…), * 31 jours de congés payés + 4 RTT , * Transports en commun pris en charge à 75 %. ## Qualifications \uD83E\uDDE0 Votre profil : un état d’esprit commercial * Vous avez une expérience en vente, relation client ou développement commercial , * Vous aimez convaincre, négocier et atteindre – voire dépasser – vos objectifs , * Vous êtes orienté(e) solutions, résultats et satisfaction client, * Vous combinez esprit d’équipe et goût du challenge individuel , * Vous recherchez un poste dynamique, avec du rythme et des interactions variées. ## Additional Information \uD83D\uDD0E Le process de recrutement 1. Présélection téléphonique – 15 min 2. Entretien RH en visio – environ 1h 3. Entretien terrain en agence avec votre future manager", "summaryDescription" : "Conseiller commercial en agence F/H at COVEA. Skills: Sales, Client relationship, Revenue generation. Contact clients and prospects. Welcome clients and prospects", "postedDate" : "2026-06-15T09:21:27.000", "createdAt" : "2026-06-16T01:36:41.262", "lastUpdated" : "2026-06-16T10:58:59.530", "ingestTimestamp" : "2026-06-16T01:36:41.262", "mongoId" : "6a307e8df292fd229c050a52", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Sales closing", "Customer needs identification", "Quote construction", "Client portfolio optimization", "Guarantee adjustment", "Tariff adjustment", "Contract adjustment", "Sales", "Client relationship", "Revenue generation", "Commercial development", "Client relationship management", "Client portfolio management", "Client retention" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 714.13654, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.97 }, { "id" : "6a306336f292fd229cf9ce4e", "title" : "Analyste Support Technique", "company" : "Sika AG", "industry" : "Chemicals", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Analyste Support Technique in Pointe-Claire, Canada, adjusted for mid-seniority and the manufacturing industry." }, "location" : "Pointe-Claire, QC, Canada", "locations" : [ "Pointe-Claire", "QC", "Canada" ], "timestamp" : "2026-06-16T12:29:23.883", "fingerprint" : "67daff71ff9f36722b6dee854927c3400d3ea399f53bd8ef898bb5f3f1b1a14e", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/SikaAG/744000131901469-analyste-support-technique", "externalId" : "744000131901469", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pointe-Claire", "state" : "Quebec", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "45.4566767,-73.8067442" } ], "locationText" : "Pointe-Claire, Quebec, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Windows 10, Windows 11, Office 365, VPN, VOIP, InTune, EntraID, Active Directory, IPhone", "professionalSkills" : [ "Support technique", "Gestion des incidents", "Maintenance préventive", "Inventaire matériel", "Gestion des licences" ], "hardSkillsList" : [ "Configuration matérielle", "Installation logicielle", "Dépannage matériel", "Dépannage logiciel", "Réparation imprimantes", "Réparation copieurs", "Administration mobile" ], "softSkillsList" : [ "Travail en équipe" ], "hardSkills" : [ { "name" : "Configuration matérielle", "level" : "intermediate" }, { "name" : "Installation logicielle", "level" : "intermediate" }, { "name" : "Dépannage matériel", "level" : "intermediate" }, { "name" : "Dépannage logiciel", "level" : "intermediate" }, { "name" : "Réparation imprimantes", "level" : "intermediate" }, { "name" : "Réparation copieurs", "level" : "intermediate" }, { "name" : "Administration mobile", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Travail en équipe" } ], "majorSkills" : "Support technique, Windows, Office 365, IPhone", "majorSkillsList" : [ "Support technique", "Windows", "Office 365", "IPhone" ], "coreResponsibilities" : "Fournir assistance aux utilisateurs, Répondre aux appels, Résoudre problèmes de connexion, Analyser rapport mensuel, Fournir assistance technique, Assurer formation employés, Configurer nouveaux systèmes, Installer nouveaux systèmes, Entretenir nouveaux systèmes, Analyser problèmes matériels, Diagnostiquer problèmes matériels, Résoudre problèmes matériels, Analyser problèmes logiciels, Diagnostiquer problèmes logiciels, Résoudre problèmes logiciels, Analyser problèmes téléphonie, Diagnostiquer problèmes téléphonie, Résoudre problèmes téléphonie, Analyser problèmes iPhones, Diagnostiquer problèmes iPhones, Résoudre problèmes iPhones, Résoudre pannes ordinateurs, Réparer ordinateurs, Résoudre pannes portables, Réparer portables, Résoudre pannes imprimantes, Réparer imprimantes, Résoudre pannes copieurs, Réparer copieurs, Contacter fournisseurs externes, Effectuer maintenance préventive, Mettre à jour logiciels, Mettre à jour microprogrammes, Veiller respect normes entreprise, Travailler avec équipe, Assurer inventaire à jour, Administrer parc téléphones, Soutenir utilisateurs téléphones, Fournir assistance téléphonie, Effectuer demandes lignes, Résoudre problèmes téléphonie, Participer tests reprise activités, Contrôler sauvegardes système, Contrôler réplication données, Maintenir organisation salle informatique, Assister membres équipe, Enregistrer incidents utilisateurs, Enregistrer demandes utilisateurs, Assurer formation nouveaux employés, Assurer formation cybersécurité", "teamCollaboration" : "Assister membres équipe", "domainKnowledge" : "Produits chimiques spécialisés; Bâtiment; Industrie", "domainList" : [ "produits-chimiques-specialises", "batiment", "industrie" ], "domainSpecificKnowledge" : [ "Produits chimiques spécialisés", "Bâtiment", "Industrie" ], "toolProficiency" : [ "Système de billetterie" ], "communicationSkills" : "Communication orale; Communication écrite", "documentationSkills" : "Documenter incidents", "problemSolvingSkills" : "Résoudre problèmes", "qualificationsBasic" : "2 à 5 ans d'expérience, Bilingue (anglais et français), Expérience Office 365, Expérience produits Microsoft Windows, Expérience gestion ordinateurs/appareils réseau, Expérience assistance iPhone, Expérience système téléphonie/téléphone mobile", "qualificationsPreferred" : "Certifications Microsoft, Certifications Cisco", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Sika est une société de produits chimiques spécialisés qui occupe une position de leader mondial dans le développement et la production de systèmes et de produits pour le collage, l'étanchéité, l'amortissement, le renforcement et la protection dans le secteur du bâtiment et de l'industrie. Sika possède des filiales dans 103 pays, produit dans plus de 400 usines et développe des technologies innovantes pour ses clients dans le monde entier. Ce faisant, elle joue un rôle crucial dans la transformation des industries de la construction et du transport en vue d'une plus grande compatibilité avec l'environnement. En 2024, les quelque 33 000 employés de Sika ont généré un chiffre d'affaires annuel de 11,76 milliards de francs suisses. APERÇU DU POSTE L'analyste du support technique est chargé de fournir une assistance à environ 700 utilisateurs de PC et d'ordinateurs portables Windows en réseau. Il assure le support de tous les téléphones intelligents iPhone. Ces unités se trouvent dans diverses succursales à travers le Canada. Il signale et documente tous les incidents et demandes informatiques dans le système de billetterie de l'entreprise. Il sert d'intermédiaire entre le service informatique et le groupe d'utilisateurs. RESPONSABILITÉS Soutien aux utilisateurs : * Être le premier contact pour l'assistance technique informatique. * Répondre aux appels, aux problèmes de connexion, suivre les problèmes non résolus et analyser le rapport mensuel des statistiques du support technique (sur la base des informations collectées, des recommandations individuelles ou des formations de groupe). * Fournir une assistance dans les domaines suivants, mais sans s'y limiter : Windows 10/11, Office 365, VPN, VOIP, InTune, EntraID et Active Directory. * Assurer la formation et l'orientation des employés en ce qui concerne les différents logiciels et matériels informatiques. Logiciels et matériel : * Configurer, installer et entretenir de nouveaux systèmes informatiques comprenant une variété de logiciels et de dispositifs matériels. * Analyser, diagnostiquer et résoudre les problèmes liés au matériel, aux logiciels, à la téléphonie et aux iPhones. * Résoudre les pannes et effectuer des réparations mineures sur les ordinateurs de bureau/portables, les imprimantes/copieurs. Pour les problèmes plus importants, contacter des fournisseurs externes pour qu'ils effectuent les réparations nécessaires. * Effectuer la maintenance préventive de tous les équipements de l'entreprise, c'est-à-dire les PC et les équipements périphériques, en mettant à jour les logiciels et les microprogrammes dans les délais impartis. * Veiller au respect des normes de l'entreprise et des directives départementales concernant l'utilisation du matériel et des logiciels. * Travailler avec d'autres membres de l'équipe pour assurer un inventaire à jour des PC, des périphériques, des téléphones mobiles et de bureau ainsi que des licences de logiciels. * Administrer le parc de téléphones portables iPhone et soutenir les utilisateurs dans leur utilisation. * Fournir une assistance aux utilisateurs du système de téléphonie, effectuer certaines actions telles que les demandes de nouvelles lignes et la résolution de problèmes mineurs Reprise et sécurité en cas de catastrophe: * Participer aux tests périodiques de reprise des activités informatiques. * Contrôler les sauvegardes du système et la réplication des données pour s'assurer de leur bon fonctionnement. Général: * Maintenir l'organisation et l'ordre de la salle informatique. * Assister les autres membres de l'équipe dans l'exécution de divers projets. * Enregistrer tous les incidents et demandes des utilisateurs dans le système de billetterie de l'entreprise. * Assurer la formation des nouveaux employés. * Assurer la formation en lien avec la cybersécurité ## Qualifications * Diplôme d'études collégial (DEC) en informatique avec un minimum de 2 à 5 ans d'expérience dans un poste similaire ou équivalent. * Bilingue (anglais et français, à l'oral et à l'écrit). * Solide expérience des applications Office 365, y compris MS Teams et SharePoint. * Expérience des produits Microsoft Windows. (Serveur et clients) * Expérience en gestion des ordinateurs et des appareils dans un environnement de réseau. * Expérience en assistance pour iPhone dans un environnement professionnel. * Une expérience pertinente avec le système de téléphonie et téléphone mobile (Iphone). * Les certifications Microsoft et Cisco sont des atouts. * Solides compétences en matière de communication (orale et écrite). * Excellentes aptitudes interpersonnelles. * Orientation vers le service à la clientèle et le travail en équipe. * Solides compétences organisationnelles, capacité à effectuer plusieurs tâches simultanément. * Capacité à résoudre des problèmes et à expliquer des solutions aux utilisateurs finaux. * Avoir un permis de conduire valable. ## Additional Information CONDITIONS DE TRAVAIL Travail intérieur au bureau et à partir du domicile, avec air climatisé et chauffage, le cas échéant. * Espace de travail ergonomique fourni * Conversation par téléphone et par courrier électronique pendant toute la période de travail. * Il peut parfois être nécessaire de travailler en dehors des heures normales pour résoudre des problèmes techniques affectant le fonctionnement de l'entreprise ou pour mettre à jour les systèmes. * Capacité à déballer et à soulever des moniteurs et des ordinateurs. * Voyages d'affaires prévus entre 5 et 10 %. * Une capacité de soulever certaines charges allant jusqu’à 25kg (50lb) est requise. * Mode de travail hybride (disponible après la période de probation). CE QUE NOUS OFFRONS: * Horaires de travail réguliers du lundi au vendredi * Avantages sociaux complets avec des primes entièrement payées par l'entreprise pour le package \"Core\". * Développement de carrière et opportunités de formation * Assurance vie, invalidité et programme de bien-être * Programmes de Retraite * Vacances payées et jours de congé personnel ! * Rabais pour les employés sur les produits Sika * Remboursement des études pour les employés * Programme de référencement des employés * Les uniformes et l’équipements de sécurité fournis Nous vous donnerons tout ce dont vous avez besoin pour exceller dans votre rôle. Vous bénéficierez d'une rare combinaison d'autonomie et de camaraderie, tout en faisant partie d'une équipe professionnelle. Nous vous confierons des responsabilités et vous offrirons un environnement propice au développement professionnel et à l'évolution de votre carrière. À partir de là, nous vous ferons confiance pour faire tout ce qu'il faut pour obtenir des résultats exceptionnels. Si vous vous surpassez, nous vous récompenserons en vous offrant un soutien inégalé, une équipe de développeurs commerciaux et d'experts en support technique. Sika s’engage à créer un environnement de travail qui soutient, inspire et respecte tous les individus. En tant qu’employeur respectant le principe de l’égalité des chances, Sika prendra en considération tous les candidats qualifiés sans discrimination fondée sur la race, la couleur, la religion, le sexe, la grossesse, l’orientation sexuelle, l’identité de genre, l’âge, le handicap, la nationalité ou l’origine ethnique, ou toute autre caractéristique protégée. Nous offrons des salaires concurrentiels établi selon les données du marché local ainsi que sur la charge de travail et les responsabilités propres à chaque rôle. La rémunération est déterminée en fonction des compétences pertinentes pour le poste, ainsi que de la formation et/ou de l’éducation. Nous sommes engagés à maintenir des pratiques de rémunération justes et équitables, conformément aux lois et règlements applicables. Sika Canada divulgue le fait qu'elle utilise des outils d'intelligence artificielle (IA) pour aider à la sélection initiale des candidatures, conformément aux règlements fédéraux et provinciaux canadiens. Cependant, nous tenons à souligner que l'IA ne prend pas de décisions finales et n'élimine pas les candidats de la considération. Nos gestionnaires d'embauche et recruteurs dévoués examinent soigneusement toutes les candidatures afin de garantir un processus d'évaluation équitable et complet. Cette approche combine l'efficacité de l'IA avec l'expertise et le jugement de notre équipe d'embauche expérimentée, ce qui nous permet d'identifier les meilleurs candidats tout en maintenant un processus d'embauche centré sur l'humain. Sika s’engage à créer un environnement de travail qui soutient, inspire et respecte tous les individus. En tant qu’employeur respectant le principe de l’égalité des chances, Sika prendra en considération tous les candidats qualifiés sans discrimination fondée sur la race, la couleur, la religion, le sexe, la grossesse, l’orientation sexuelle, l’identité de genre, l’âge, le handicap, la nationalité ou l’origine ethnique, ou toute autre caractéristique protégée. Nous offrons des salaires concurrentiels établi selon les données du marché local ainsi que sur la charge de travail et les responsabilités propres à chaque rôle. La rémunération est déterminée en fonction des compétences pertinentes pour le poste, ainsi que de la formation et/ou de l’éducation. Nous sommes engagés à maintenir des pratiques de rémunération justes et équitables, conformément aux lois et règlements applicables. Sika Canada divulgue le fait qu'elle utilise des outils d'intelligence artificielle (IA) pour aider à la sélection initiale des candidatures, conformément aux règlements fédéraux et provinciaux canadiens. Cependant, nous tenons à souligner que l'IA ne prend pas de décisions finales et n'élimine pas les candidats de la considération. Nos gestionnaires d'embauche et recruteurs dévoués examinent soigneusement toutes les candidatures afin de garantir un processus d'évaluation équitable et complet. Cette approche combine l'efficacité de l'IA avec l'expertise et le jugement de notre équipe d'embauche expérimentée, ce qui nous permet d'identifier les meilleurs candidats tout en maintenant un processus d'embauche centré sur l'humain.", "summaryDescription" : "Analyste Support Technique at Sika AG. Skills: Support technique, Windows, Office 365, IPhone. Fournir assistance aux utilisateurs. Répondre aux appels", "postedDate" : "2026-06-12T13:14:14.000", "createdAt" : "2026-06-16T00:30:59.818", "lastUpdated" : "2026-06-16T12:29:23.883", "ingestTimestamp" : "2026-06-16T00:30:59.818", "mongoId" : "6a306336f292fd229cf9ce4e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Configuration matérielle", "Installation logicielle", "Dépannage matériel", "Dépannage logiciel", "Réparation imprimantes", "Réparation copieurs", "Administration mobile", "Travail en équipe", "Support technique", "Windows", "Office 365", "IPhone", "Gestion des incidents", "Maintenance préventive", "Inventaire matériel", "Gestion des licences", "Produits chimiques spécialisés", "Bâtiment", "Industrie", "Système de billetterie" ], "skillCount" : 20, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 709.7447, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 30300, "totalPages" : 606, "hasNext" : true, "hasPrevious" : false } }

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