ASSPL
Supply Chain/Transportation Management, Fulfillment Center, transportation and logistics
ZonalQualityManager,LastMileACES
“Zonal Quality Manager, Last Mile ACES at ASSPL. Skills: Quality management, Process improvement, Stakeholder management. Become subject matter expert. Conduct root cause analysis”
What You'll Achieve.
Performance improvement; Process implementation; Problem solving; Defect reduction; Action plan progress; Improvement opportunities; Channel level opportunities; Operational excellence
Industry & Context.
Root cause analysis; Problem solving; Defect reduction; Troubleshooting
Flexible schedule, Work weekends, Work nights, Work holidays
What They're Looking For.
Must Have
2+ years employee management, 2+ years performance management, Bachelor's degree or equivalent, 2+ years Amazon experience
Nice to Have
1+ years performance metrics, 1+ years process improvement, 1+ years lean techniques
What You'll Do.
Become subject matter expert
Conduct root cause analysis
Define corrective actions
Ensure corrective actions completed
Dive deep on escalations
Develop understanding of customer needs
Present to senior management
Build relationships with stakeholders
Evaluate business priorities
Define shared opportunities
Establish information sharing mechanisms
Define innovative solutions
Execute innovative solutions
Influence with authority
Influence without authority
Deliver continuous improvement programs
Deliver continuous improvement projects
Deliver continuous improvement initiatives
Lead auditing activities
Ensure process implementation
Review daily performance
Identify bottom-performing stations
Conduct station visits
Collaborate on problem solving
Collaborate on defect reduction
Conduct station audits
Analyze week-over-week trends
Set priorities with leadership
Present success stories
Present bridges for misses
Attend mid-week checkpoints
Collaborate on performance analysis
Collaborate on updates
Conduct week closeout reviews
Prepare weekly quality summary
Ride along with associate
Debrief associate feedback
Identify improvement opportunities
Conduct cluster quality business review
Assess training needs
Execute new product launches
Connect with business coach
Connect with city managers
Identify channel opportunities
Maintain touchpoints with leaders
Understand program opportunities
Understand program updates
Propose recommendations
Resolve station-level issues
Escalate COM-level issues
Escalate Zone-level issues
Escalate cross-COM issues
Monitor performance metrics
Improve performance metrics
Identify operational process gaps
Drive improvements using Lean
Drive improvements using Six Sigma
Deploy Quality Associates
Address quality parameters
Implement corrective measures
Track performance via dashboards
How You'll Work.
Team & Collaboration
Cross-functional support; Stakeholder engagement; Delivery stations; Operations teams; Central charter owners
Communication Scope
Present to senior management; Present insights; Share observations; Present success stories; Present bridges for misses; Prepare weekly summary
Process & Methodology
Continuous improvement programs, Continuous improvement projects, Continuous improvement initiatives
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