YardOperationsLead

About Us: Outpost is building the backbone of freight. We’re reinventing how supply chain infrastructure works in America with carrier agnostic truck terminals. As a vertically integrated real estate, operations, and technology company, we acquire and operate mission-critical real estate across the country to serve the largest logistics providers in the world. Backed by $500M from Greenpoint Partners, we’re scaling and building the most valuable logistics network in the country. We thrive on accountability, integrity, and a shared drive to raise the bar. If you’re excited to reshape the industry alongside a high-performance team with a championship mindset that executes relentlessly, welcome aboard. Role Summary: The Yard Operations Lead is responsible for ground-level operational excellence at their designated yard. This role involves managing daily operational tasks, maintaining site safety and security, and providing exceptional customer service. The Yard Operations Lead will act as the Subject Matter Expert (SME) on customer behavior and regional economic trends, supporting the Regional Director in strategic decision-making while directly overseeing yard-level activities. Key Responsibilities: Operational Oversight: - Manage day-to-day yard operations, including the check-in/check-out process for trucks, trailers, and other rolling equipment. - Maintain an accurate and comprehensive record of all equipment entering and exiting the facility. - Coordinate with dispatchers and drivers to ensure efficient yard organization and flow. - Conduct regular yard inspections, addressing safety and maintenance issues promptly. Customer Service: - Act as the primary on-site contact for drivers and customers, providing support and resolving issues efficiently. - Gather feedback from customers and drivers to identify opportunities for service improvement. - Monitor and adapt to regional economic trends to improve customer satisfaction. Safety and Security: - Enforce all safety