Comcast
XfintyRetailServiceAssociate
“Xfinty Retail Service Associate at Comcast. Skills: Mobile activation, Customer education, Troubleshooting, Upsell accessories. Activate new devices. Guide customers through setup”
What You'll Achieve.
Drive incremental revenue; Ensure customers leave confident; Ensure customers leave excited
Industry & Context.
Troubleshooting; Root cause analysis
Ability to carry and/or lift 25-pound boxes, Ability to stand and move about the store constantly
What They're Looking For.
Must Have
High School Diploma or equivalent, Full time, flexible, variable work schedule, Regular, consistent, and punctual attendance, Ability to carry and/or lift 25-pound boxes, Ability to stand and move about the store constantly
What You'll Do.
Guide customers through setup
Support activation of wearable devices
Educate customers on accessories
Demonstrate basic features
Troubleshoot and resolve issues
Assist customers in securing accounts
Assist customers with account recovery
Assist customers with transferring data
Provide password resets
Activate and configure SIM
Process returns or exchanges
Assist with warranty claims
Ensure devices are clean
Fulfill on-demand deliveries
Stage orders accurately
Upsell accessories or add-ons
Provide hands-on demonstrations
Maintain visual standards
Inspect back-of-house inventory
Facilitate device swaps
Process equipment returns
How You'll Work.
Team & Collaboration
Win as a team; Support a culture of inclusion
Applying for this Xfinty Retail Service Associate role?
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