Comcast
XfintyRetailServiceAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Xfinty Retail Service Associate at Comcast. Skills: Mobile activation, Customer education, Troubleshooting, Upsell accessories. Activate new devices. Guide customers through setup”
What You'll Achieve.
Drive incremental revenue; Ensure customers leave confident; Ensure customers leave excited
Industry & Context.
Troubleshooting; Root cause analysis
Ability to carry and/or lift 25-pound boxes, Ability to stand and move about the store constantly
What They're Looking For.
Must Have
High School Diploma or equivalent, Full time, flexible, variable work schedule, Regular, consistent, and punctual attendance, Ability to carry and/or lift 25-pound boxes, Ability to stand and move about the store constantly
What You'll Do.
Guide customers through setup
Support activation of wearable devices
Educate customers on accessories
Demonstrate basic features
Troubleshoot and resolve issues
Assist customers in securing accounts
Assist customers with account recovery
Assist customers with transferring data
Provide password resets
Activate and configure SIM
Process returns or exchanges
Assist with warranty claims
Ensure devices are clean
Fulfill on-demand deliveries
Stage orders accurately
Upsell accessories or add-ons
Provide hands-on demonstrations
Maintain visual standards
Inspect back-of-house inventory
Facilitate device swaps
Process equipment returns
How You'll Work.
Team & Collaboration
Win as a team; Support a culture of inclusion
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** The full-time Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services. **Job Description** **Primary Responsibilities: Mobile Focused** **Mobile Activations & Customer Education** * Provide a white-glove experience activating new devices or BYOD to the network. * Guide customers through tablet setup and connectivity options. * Support activation and pairing of wearable devices for seamless use. * Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue. * Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource. * Demonstrate basic features and capabilities of devices to increase customerconfidence. **Mobile Escalations** * Troubleshoot and resolve complex device or service issues. * Assistcustomers in se
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