Comcast
XfinityRetailServiceAssociate(Hermitage,TN)
“Xfinity Retail Service Associate (Hermitage, TN) at Comcast. Skills: Customer service, Mobile device support, Sales. Support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.. Serve as a go-to technical and operational resource.”
What You'll Achieve.
Drive results and operational excellence.; Ensure that customers leave confident and excited about their Comcast products and services.
Industry & Context.
Adjusting to a full time, flexible, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary, Regular, consistent, and punctual attendance, Ability to carry and/or lift 25-pound boxes, Ability to stand and move about the store constantly
What They're Looking For.
Must Have
High School Diploma or equivalent, Ability to carry and/or lift 25-pound boxes, Ability to stand and move about the store constantly
What You'll Do.
Support the store team in delivering a best-in-class customer experience across mobile
and transactional activities.
Serve as a go-to technical and operational resource.
Maintain a clean and efficient store environment.
Provide exceptional customer support for mobile.
Handle mobile activation
Assist with operational priorities.
Activate new devices or BYOD to the network.
Guide customers through tablet setup and connectivity options.
Support activation and pairing of wearable devices.
Educate customers on accessories and add-ons.
Demonstrate basic features and capabilities of devices.
Troubleshoot and resolve complex device or service issues.
Assist customers in securing accounts
replacing lost or stolen devices
and navigating access recovery.
Assist customers with transferring contacts
Provide password resets with appropriate credential verification.
Activate and configure SIM or eSIM for device connectivity.
Perform in-depth diagnostics to identify and resolve issues.
Process returns or exchanges in compliance with company policies.
Assist with warranty claims and replacement processes.
and walkways are clean
Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups.
Stage orders accurately.
Ensure smooth handoff of orders.
Identify opportunities to upsell accessories or add-ons.
Provide hands-on demonstrations of devices and features.
Support store resets for proper merchandising and operational readiness.
Maintain visual standards and product placement.
Inspect back-of-house to ensure clean
and properly placed inventory.
Facilitate quick device swaps for customers.
Process equipment returns efficiently while ensuring compliance.
How You'll Work.
Team & Collaboration
Win as a team through collaboration and openness to new ideas.
Communication Scope
Communication
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