Comcast
XfinityRetailServiceAssociate(Forsyth,IL)
“Xfinity Retail Service Associate (Forsyth, IL) at Comcast. Skills: Mobile activation, Customer education, Troubleshooting, Escalations, Operational priorities. Supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.. Serves as a go-to technical and operational resource.”
What You'll Achieve.
Own the customer experience and promote digital options at every touchpoint.; Drive results and operational excellence.; Foster and support a culture of inclusion.
Industry & Context.
Ability to carry and/or lift 25-pound boxes, Ability to stand and move about the store constantly
What They're Looking For.
Must Have
High School Diploma or equivalent, Ability to work a full time, flexible/variable schedule which includes days, evenings, weekends, holidays, etc., Regular, consistent, and punctual attendance., Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
What You'll Do.
Supports the store team in delivering a best-in-class customer experience across mobile
and transactional activities.
Serves as a go-to technical and operational resource.
Helps to maintain a clean and efficient store environment.
Provides exceptional customer support for mobile.
Handles mobile activation
Assists with operational priorities.
Provides a white-glove experience activating new devices or BYOD to the network.
Guides customers through tablet setup and connectivity options.
Supports activation and pairing of wearable devices for seamless use.
Educates customers on accessories and add-ons that enhance their experience and drive incremental revenue.
Demonstrates understanding and enthusiasm for technology and acts as a go-to resource.
Demonstrates basic features and capabilities of devices to increase customer confidence.
Troubleshoots and resolves complex device or service issues.
Assists customers in securing accounts
replacing lost or stolen devices
and navigating access recovery.
Uses advanced tools to manage escalations.
Assists customers with transferring contacts
Provides password resets with appropriate credential verification.
Activates and configures SIM or eSIM for device connectivity.
Performs in-depth diagnostics to identify and resolve issues.
Processes returns or exchanges in compliance with company policies.
Assists with warranty claims and replacement processes.
and walkways are clean
Fulfills Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately
ensuring smooth handoff
and identifying opportunities to upsell accessories or add-ons.
Provides hands-on demonstrations of devices and features to enhance value.
Supports store resets for proper merchandising and operational readiness.
Maintains visual standards and product placement for optimal customer experience.
Inspects back-of-house to ensure clean
and properly placed inventory.
Facilitates quick device swaps for customers.
Processes equipment returns efficiently while ensuring compliance.
How You'll Work.
Team & Collaboration
Win as a team through collaboration and openness to new ideas.
Communication Scope
Communication
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