Comcast
media and technology
XfinityRetailServiceAssociate
“Xfinity Retail Service Associate at Comcast. Skills: Mobile Activations, Customer Education, Mobile Escalations, Mobile Support, On-Demand Delivery, BAPIS, XM Upsell, Customer Check-In, Operations, Express Transactions. Support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.. Serve as a go-to technical and operational resource.”
What You'll Achieve.
Drive results and operational excellence.
Industry & Context.
What They're Looking For.
Must Have
High School Diploma / GED
What You'll Do.
Support the store team in delivering a best-in-class customer experience across mobile
and transactional activities.
Serve as a go-to technical and operational resource.
Maintain a clean and efficient store environment.
Provide exceptional customer support for mobile.
Handle mobile activation
Assist with operational priorities.
Provide a white-glove experience activating new devices or BYOD to the network.
Guide customers through tablet setup and connectivity options.
Support activation and pairing of wearable devices for seamless use.
Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
Demonstrate understanding and enthusiasm for technology and act as a go-to resource.
Demonstrate basic features and capabilities of devices to increase customer confidence.
Troubleshoot and resolve complex device or service issues.
Assist customers in securing accounts
replacing lost or stolen devices
and navigating access recovery.
Use advanced tools to manage escalations.
Assist customers with transferring contacts
Provide password resets with appropriate credential verification.
Activate and configure SIM or eSIM for device connectivity.
Perform in-depth diagnostics to identify and resolve issues.
Process returns or exchanges in compliance with company policies.
Assist with warranty claims and replacement processes.
and walkways are clean
Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately
ensuring smooth handoff
and identifying opportunities to upsell accessories or add-ons.
Provide hands-on demonstrations of devices and features to enhance value.
Support store resets for proper merchandising and operational readiness.
Maintain visual standards and product placement for optimal customer experience.
Inspect back-of-house to ensure clean
and properly placed inventory.
Facilitate quick device swaps for customers.
Process equipment returns efficiently while ensuring compliance.
How You'll Work.
Team & Collaboration
Win as a team through collaboration and openness to new ideas.
Communication Scope
Communication
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