Comcast
Media and Technology
XfinityRetailServiceAssociate
“Xfinity Retail Service Associate at Comcast. Skills: Customer Experience, Mobile Activation, Troubleshooting, Upselling. Support store team in delivering customer experience. Act as technical and operational resource”
What You'll Achieve.
Drive results and operational excellence; Own the customer experience; Promote digital options at every touchpoint; Participate in the Net Promoter System
Industry & Context.
Troubleshoot and resolve complex device or service issues; Perform in-depth diagnostics to identify and resolve issues
What They're Looking For.
Must Have
High School Diploma / GED, 0-2 Years Relevant Work Experience
What You'll Do.
Support store team in delivering customer experience
Act as technical and operational resource
Maintain clean and efficient store environment
Provide exceptional customer support for mobile
Handle mobile activation
Assist with operational priorities
Provide white-glove experience activating new devices
Guide customers through tablet setup
Support activation and pairing of wearable devices
Educate customers on accessories and add-ons
Demonstrate basic features and capabilities of devices
Troubleshoot and resolve complex device or service issues
Assist customers in securing accounts
Replace lost or stolen devices
Navigate access recovery
Use advanced tools to manage escalations
Assist customers with transferring contacts
Provide password resets
Activate and configure SIM or eSIM
Perform in-depth diagnostics
Process returns or exchanges
Assist with warranty claims
and walkways are clean
Fulfill Xfinity Mobile on-demand deliveries
Fulfill BAPIS pickups
Stage orders accurately
Ensure smooth handoff
Identify opportunities to upsell accessories
Provide hands-on demonstrations of devices
Maintain visual standards and product placement
Inspect back-of-house for clean inventory
Facilitate quick device swaps
Process equipment returns efficiently
How You'll Work.
Team & Collaboration
Win as a team through collaboration and openness to new ideas
Communication Scope
Communication
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