Comcast
XfinityRetailServiceAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Xfinity Retail Service Associate at Comcast. Skills: Mobile Activations, Customer Education, Mobile Escalations, Mobile Support, On-Demand Delivery, BAPIS, XM Upsell, Customer Check-In, Operations, Express Transactions. Support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.. Serve as a go-to technical and operational resource.”
What You'll Achieve.
Drive results and operational excellence.
What They're Looking For.
Must Have
High School Diploma / GED (Required), 0-2 Years Relevant Work Experience
What You'll Do.
Support the store team in delivering a best-in-class customer experience across mobile
and transactional activities.
Serve as a go-to technical and operational resource.
Help to maintain a clean and efficient store environment.
Provide exceptional customer support for mobile.
Handle mobile activation
Assist with operational priorities.
Activate new devices or BYOD to the network.
Guide customers through tablet setup and connectivity options.
Support activation and pairing of wearable devices.
Educate customers on accessories and add-ons.
Demonstrate basic features and capabilities of devices.
Troubleshoot and resolve complex device or service issues.
Assist customers in securing accounts
replacing lost or stolen devices
and navigating access recovery.
Assist customers with transferring contacts
Provide password resets with appropriate credential verification.
Activate and configure SIM or eSIM for device connectivity.
Perform in-depth diagnostics to identify and resolve issues.
Process returns or exchanges in compliance with company policies.
Assist with warranty claims and replacement processes.
and walkways are clean
Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups.
Stage orders accurately.
Ensure smooth handoff.
Identify opportunities to upsell accessories or add-ons.
Provide hands-on demonstrations of devices and features.
Support store resets for proper merchandising and operational readiness.
Maintain visual standards and product placement.
Inspect back-of-house to ensure clean
and properly placed inventory.
Facilitate quick device swaps for customers.
Process equipment returns efficiently while ensuring compliance.
How You'll Work.
Team & Collaboration
Win as a team through collaboration and openness to new ideas.
Communication Scope
Communication
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** **Pay rate $17.00 an hour with a 5% quarterly bonus** The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services. **Job Description** **Primary Responsibilities — Mobile Focused** **Mobile Activations & Customer Education** * Provide a white-glove experience activating new devices or BYOD to the network. * Guide customers through tablet setup and connectivity options. * Support activation and pairing of wearable devices for seamless use. * Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue. * Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource. * Demonstrate basic features and capabilities of devices to increase customer confidence. **Mobile Escalations** * Troubleshoot and resolve complex dev
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