Comcast
media and technology
XfinityRetailServiceAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Xfinity Retail Service Associate at Comcast. supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement”
What You'll Achieve.
Drive results and operational excellence
Industry & Context.
Troubleshoot and resolve complex device or service issues; Perform in-depth diagnostics to identify and resolve issues
What They're Looking For.
Must Have
High School Diploma / GED (Required), 0-2 Years Relevant Work Experience
What You'll Do.
supporting the store team so that a best in class experience for customers can be delivered
Provides great support to customers and the store team while constantly striving for improvement
Maintains accurate inventory
tight back of house spaces and ensures excited customers who come back to learn more
Works on straight forward tasks using established procedures
supports the store team in delivering a best-in-class customer experience across mobile
and transactional activities
serves as a go-to technical and operational resource
helping to maintain a clean and efficient store environment
and provide exceptional customer support for mobile
handle mobile activation
and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services
Provide a white-glove experience activating new devices or BYOD to the network
Guide customers through tablet setup and connectivity options
Support activation and pairing of wearable devices for seamless use
Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue
Demonstrate understanding and enthusiasm for technology and act as a go-to resource
Demonstrate basic features and capabilities of devices to increase customer confidence
Troubleshoot and resolve complex device or service issues
Assist customers in securing accounts
replacing lost or stolen devices
and navigating access recovery
Use advanced tools to manage escalations
Assist customers with transferring contacts
Provide password resets with appropriate credential verification
Activate and configure SIM or eSIM for device connectivity
Perform in-depth diagnostics to identify and resolve issues
Process returns or exchanges in compliance with company policies
Assist with warranty claims and replacement processes
and walkways are clean
Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately
ensuring smooth handoff
and identifying opportunities to upsell accessories or add-ons
Provide hands-on demonstrations of devices and features to enhance value
Support store resets for proper merchandising and operational readiness
Maintain visual standards and product placement for optimal customer experience
Inspect back-of-house to ensure clean
and properly placed inventory
Facilitate quick device swaps for customers
Process equipment returns efficiently while ensuring compliance
How You'll Work.
Team & Collaboration
Win as a team through collaboration and openness to new ideas
Communication Scope
Communication
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures. **Job Description** ## Job Profile Summary The Mobile Retail Service Associate (Mobile RSA) supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services. ## Primary Responsibilities — Mobile Focused ### Mobile Activations & Customer Education * Provide a white-glove experience activating new devices or BYOD to the network. * Guide customers through tablet setup and connectivity options. * Support activation and pairing of w
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