Comcast
XfinityRetailServiceAssociate
“Xfinity Retail Service Associate at Comcast. Skills: Customer Support, Mobile Activation, Troubleshooting. Activate new devices. Guide customers through setup”
What You'll Achieve.
Drive results; Operational excellence
What They're Looking For.
Must Have
High School Diploma / GED
What You'll Do.
Guide customers through setup
Support activation of wearable devices
Educate customers on accessories
Demonstrate device features
Troubleshoot device or service issues
Assist customers with account security
Manage escalations using advanced tools
Assist customers with transferring data
Provide password resets
Activate and configure SIM
Perform in-depth diagnostics
Process returns or exchanges
Assist with warranty claims
Ensure store cleanliness
Fulfill on-demand deliveries
Stage orders accurately
Upsell accessories or add-ons
Provide device demonstrations
Maintain visual standards
Inspect back-of-house inventory
Facilitate quick device swaps
Process equipment returns
How You'll Work.
Team & Collaboration
Win as a team through collaboration
Communication Scope
Communication
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