Comcast
Technology
XfinityRetailServiceAssociate
“Xfinity Retail Service Associate at Comcast. Skills: Customer experience, Mobile support, Revenue generation. Activate new devices. Guide customers through setup”
What You'll Achieve.
Drive incremental revenue; Ensure customers leave confident; Ensure customers leave excited; Drive results; Operational excellence
Industry & Context.
Troubleshooting; Problem resolution
What They're Looking For.
Must Have
High School Diploma / GED, 0-2 Years experience
What You'll Do.
Guide customers through setup
Support wearable device activation
Educate customers on accessories
Demonstrate device features
Troubleshoot device issues
Resolve service issues
Assist customers securing accounts
Navigate access recovery
Assist with contact transfer
Assist with email transfer
Assist with media transfer
Provide password resets
Assist with warranty claims
Assist with replacement processes
Ensure devices are clean
Ensure counters are clean
Ensure accessories are clean
Ensure walkways are clean
Fulfill on-demand deliveries
Fulfill BAPIS pickups
Stage orders accurately
Provide device demonstrations
Maintain visual standards
Maintain product placement
Inspect back-of-house
Ensure inventory is clean
Ensure inventory is secure
Ensure inventory is placed
Facilitate device swaps
Process equipment returns
How You'll Work.
Team & Collaboration
Store team support; Win as a team
Communication Scope
Customer education
Applying for this Xfinity Retail Service Associate role?
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