Comcast
Media and Technology
XfinityRetailServiceAssociate
“Xfinity Retail Service Associate at Comcast. Skills: Customer Support, Mobile Devices, Retail Operations. Support store team in delivering customer experience. Act as technical and operational resource”
What You'll Achieve.
Drive results and operational excellence
Industry & Context.
What They're Looking For.
Must Have
High School Diploma / GED
What You'll Do.
Support store team in delivering customer experience
Act as technical and operational resource
Maintain clean and efficient store environment
Provide exceptional customer support for mobile
Handle mobile activation
Assist with operational priorities
Educate customers on accessories and add-ons
Demonstrate device features and capabilities
Troubleshoot and resolve complex device issues
Assist customers in securing accounts
Manage escalations using advanced tools
Assist customers with transferring contacts
Provide password resets
Activate and configure SIM or eSIM
Perform in-depth diagnostics
Process returns or exchanges
Assist with warranty claims
accessories are clean
Fulfill Xfinity Mobile on-demand deliveries
Provide hands-on demonstrations of devices
Support store resets for merchandising
Maintain visual standards and product placement
Inspect back-of-house inventory
Facilitate quick device swaps
Process equipment returns
How You'll Work.
Team & Collaboration
Win as a team through collaboration and openness to new ideas
Communication Scope
Communication
Applying for this Xfinity Retail Service Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Comcast?
Real rants from real employees. Read before you apply.