Comcast
Technology
XfinityRetailServiceAssociate
“Xfinity Retail Service Associate at Comcast. Skills: Customer service, Sales support. Support store team. Deliver best in class customer experience”
What You'll Achieve.
Drive results; Drive growth
Industry & Context.
Carry and lift up to 25 pounds, Stand and move constantly, Work nights, Work weekends, Variable schedule, Overtime as necessary
What They're Looking For.
Must Have
Carry and lift up to 25 pound boxes, Stand and move about the store constantly, Work nights and weekends, Variable schedule, Overtime as necessary
What You'll Do.
Deliver best in class customer experience
Provide support to customers
Provide support to store team
Strive for improvement
Maintain accurate inventory
Maintain clean stores
Maintain tight back of house spaces
Ensure customers return
Ensure counters are accessible
Ensure devices are accessible
Ensure accessories are accessible
Ensure walkways are accessible
Ensure counters are clean
Ensure devices are clean
Ensure accessories are clean
Ensure walkways are clean
Ensure counters are functioning
Ensure devices are functioning
Ensure accessories are functioning
Ensure walkways are functioning
Report exceptions to leadership
Connect customers to sales consultant
Demonstrate company technology
Encourage customers to return
Inspect back of store
Ensure back of store is clean
Ensure back of store is secure
Ensure back of store inventory is placed appropriately
Assist with receiving inventory
Conduct weekly cycle count process
Suggest process improvements
Enhance customer experience
Enhance store experience
Adjust to store management priorities
Adapt to store management direction
Demonstrate professionalism
Demonstrate integrity
Attend work regularly
Attend work consistently
Attend work punctually
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Support store team; Work with leadership team; Win as a team
Communication Scope
Customer-focused
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