Comcast
Technology
XfinityRetailServiceAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Xfinity Retail Service Associate at Comcast. Skills: Customer experience, Mobile support, Revenue generation. Activate new devices. Guide customers through setup”
What You'll Achieve.
Drive incremental revenue; Ensure customers leave confident; Ensure customers leave excited; Drive results; Operational excellence
Industry & Context.
Troubleshooting; Problem resolution
What They're Looking For.
Must Have
0-2 Years relevant work experience
What You'll Do.
Guide customers through setup
Support wearable device activation
Educate customers on accessories
Demonstrate device features
Troubleshoot device issues
Resolve service issues
Assist customers securing accounts
Navigate access recovery
Assist with contact transfers
Assist with email transfers
Assist with media transfers
Perform password resets
Assist with warranty claims
Assist with replacement processes
Ensure devices are clean
Ensure counters are clean
Ensure accessories are clean
Ensure walkways are clean
Fulfill on-demand deliveries
Fulfill BAPIS pickups
Stage orders accurately
Provide device demonstrations
Maintain visual standards
Inspect back-of-house inventory
Facilitate device swaps
Process equipment returns
Own customer experience
Promote digital options
Participate in huddles
Participate in callbacks
Participate in feedback loops
How You'll Work.
Team & Collaboration
Store team support; Win as a team
Communication Scope
Customer education
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services. **Job Description** **Primary Responsibilities — Mobile Focused** **Mobile Activations & Customer Education** * Provide a white-glove experience activating new devices or BYOD to the network. * Guide customers through tablet setup and connectivity options. * Support activation and pairing of wearable devices for seamless use. * Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue. * Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource. * Demonstrate basic features and capabilities of devices to increase customer confidence. **Mobile Escalations** * Troubleshoot and resolve complex device or service issues. * Assist customers in securing
Applying for this Xfinity Retail Service Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Comcast?
Real rants from real employees. Read before you apply.