Comcast
Media and Technology
XfinityRetailServiceAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Xfinity Retail Service Associate at Comcast. Skills: Customer Support, Mobile Activation, Device Troubleshooting. Support store team in delivering customer experience. Act as technical and operational resource”
What You'll Achieve.
Drive results and operational excellence
Industry & Context.
What They're Looking For.
Must Have
0-2 Years Relevant Work Experience
What You'll Do.
Support store team in delivering customer experience
Act as technical and operational resource
Maintain clean and efficient store environment
Provide exceptional customer support for mobile
Handle mobile activation
Assist with operational priorities
Provide white-glove experience activating new devices
Guide customers through tablet setup
Support activation of wearable devices
Educate customers on accessories and add-ons
Demonstrate basic features and capabilities of devices
Troubleshoot and resolve complex device or service issues
Assist customers in securing accounts
Assist customers with replacing lost or stolen devices
Assist customers navigating access recovery
Use advanced tools to manage escalations
Assist customers with transferring contacts
Provide password resets
Activate and configure SIM or eSIM
Perform in-depth diagnostics
Process returns or exchanges
Assist with warranty claims
accessories are clean
Fulfill Xfinity Mobile on-demand deliveries
Fulfill BAPIS pickups
Stage orders accurately
Identify opportunities to upsell accessories
Provide hands-on demonstrations of devices
Support store resets for merchandising
Maintain visual standards and product placement
Inspect back-of-house for inventory
Facilitate quick device swaps
Process equipment returns efficiently
Understand and follow Comcast Operating Principles
Own the customer experience
Promote digital options at every touchpoint
Be an enthusiastic learner and advocate
Win as a team through collaboration
Participate in Net Promoter System
Drive results and operational excellence
Foster and support a culture of inclusion
Do what’s right for customers
How You'll Work.
Team & Collaboration
Win as a team through collaboration and openness to new ideas
Communication Scope
Communication
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** The Mobile Retail Service Associate (Mobile RSA) supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services. **Job Description** Primary Responsibilities — Mobile Focused ### Mobile Activations & Customer Education * Provide a white-glove experience activating new devices or BYOD to the network. * Guide customers through tablet setup and connectivity options. * Support activation and pairing of wearable devices for seamless use. * Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue. * Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource. * Demonstrate basic features and capabilities of devices to increase customer confidence. ### Mobile Escalations * Troubleshoot and resolve complex device or service issues. * Assist custom
Applying for this Xfinity Retail Service Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Comcast?
Real rants from real employees. Read before you apply.