Xfinity
Technology
XfinityRetailSalesConsultant
“Xfinity Retail Sales Consultant at Xfinity. Skills: Customer experience, Mobile support, Revenue generation. Activate new devices. Guide customers through setup”
What You'll Achieve.
Drive incremental revenue; Ensure smooth handoff; Drive results; Operational excellence
Industry & Context.
Troubleshooting; Problem solving
What They're Looking For.
Must Have
High School Diploma / GED
What You'll Do.
Guide customers through setup
Support wearable device activation
Educate customers on accessories
Demonstrate device features
Troubleshoot device issues
Resolve service issues
Assist with account security
Navigate access recovery
Assist with contact transfer
Assist with email transfer
Assist with media transfer
Provide password resets
Assist with warranty claims
Ensure devices are clean
Ensure counters are clean
Ensure walkways are clean
Fulfill on-demand deliveries
Stage orders accurately
Provide device demonstrations
Maintain visual standards
Inspect back-of-house inventory
Facilitate device swaps
Process equipment returns
Own customer experience
Promote digital options
Participate in huddles
Participate in callbacks
Participate in feedback loops
How You'll Work.
Team & Collaboration
Store team; Cross-functional teams; Win as a team
Communication Scope
Customer education
Applying for this Xfinity Retail Sales Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Xfinity?
Real rants from real employees. Read before you apply.