Amazon Web Services, Inc.
Cloud Computing
WWTechLeader,AppliedAISolutions,AmazonConnect-AMER
Neural analysis suggests this role is
optimal for Mid+ candidates.
“WW Tech Leader, Applied AI Solutions, Amazon Connect - AMER at Amazon Web Services, Inc.. Skills: Applied AI Solutions, Amazon Connect, Technical Strategy. Lead execution of technical field community programs. Scale specialist expertise across AWS teams”
What You'll Achieve.
Drive measurable field adoption; Shape product roadmaps; Shape go-to-market strategy; Establish technical bar; Ensure representation at tier 1 events; Deliver bar-raising live demos; Showcase differentiated capabilities
Industry & Context.
Navigate complex challenges
What They're Looking For.
Must Have
10+ years technology domain experience, Bachelor's degree in computer science, engineering, mathematics or equivalent, Experience developing technology solutions, Experience evangelizing end-to-end technology roadmaps, Experience communicating across technical and non-technical audiences, Experience communicating at C-level, 5+ years contact center technology experience
Nice to Have
Knowledge of distributed systems design, Knowledge of presentations and whiteboarding skills, Comfort speaking with internal and external executives, Comfort speaking with IT management, Comfort speaking with developers, Experience architecting customer requirements to the cloud, Experience migrating customer requirements to the cloud, Experience transforming customer requirements to the cloud, Experience modernizing customer requirements to the cloud, Experience architecting complex contact centers, Experience architecting customer experience solutions
What You'll Do.
Lead execution of technical field community programs
Scale specialist expertise across AWS teams
Own technical leadership for critical AWS events
Ensure delivery of bar-raising live demos
Showcase AWS Applied AI differentiated capabilities
Engage directly with C-level executives
Build trusted advisor relationships
Build global community of technical field members
Mentor global community of technical field members
Scale global community of technical field members
Drive alignment across AWS field teams
Drive alignment across partner organizations
Drive alignment across service teams
Drive alignment across marketing
Influence product roadmap based on customer insights
Influence product roadmap based on field observations
Own the technical bar for specialist artifacts
Own enablement collateral
Empower global sales organizations
Empower partner organizations
Navigate complex organizational challenges
Navigate complex technical challenges
Unblock customer AI adoption initiatives
Accelerate time to business value
How You'll Work.
Team & Collaboration
Cross-functionally with service teams; Cross-functionally with product marketing; Cross-functionally with field leadership; Across AWS field teams; Across partner organizations; Across service teams; Across marketing
Communication Scope
Executive-level communication; Technical communication; Customer communication
Process & Methodology
Roadmap planning
Full Job Description
Application deadline: Mar 29, 2026 Do you thrive on scaling technical expertise across global teams? Are you passionate about translating new AI innovations into frameworks that enterprise customers can leverage to transform their contact centers? If you're excited about leading technical strategy at scale while shaping the future of Applied AI solutions, then consider this opportunity to come build with us at AWS! As a WW Tech Leader for Applied AI Solutions within the Specialist Solutions team, you will drive technical strategy and execution for Amazon Connect AI at global scale. In this IC leadership role, you will own the growth and continuous upskilling of the technical field community, drive critical scale initiatives like ACE enablement programs, and lead voice of customer initiatives that shapes product roadmap. You will scale specialist knowledge by leveraging innovative programs—including AI-powered specialist agents —while building the technical depth needed in the broader field community for complex customer engagements. Internally, you will work cross-functionally with service teams, product marketing, and field leadership to ensure enablement programs reflect Amazon Connect's rapid pace of AI innovation and drive measurable field adoption. You will synthesize insights from enterprise customer engagements to inform product roadmaps, shape go-to-market strategy, and establish the technical bar for specialist artifacts. You will lead internal executive-level initiatives (e.g. voice of customer), and engagements with C-suite customers, demonstrating Amazon Connect’s differentiated capabilities. You will ensure Applied AI solutions is represented at tier 1 events with high impact, reusable artifacts. If you passionate about thrivingat the intersection of technical innovation and field execution, come build the future with us. Key job responsibilities - Lead execution of technical field community programs that scale specialist expertise across AWS teams, inc
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