WPSCoordinator

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **WPS Coordinator** **Reporting To** Senior Facilities Manager **Job Purpose** To provide administrative services for client campus and to support the Facilities Team **Role Summary** Based in the Dublin Tower, a state-of-the-art corporate campus, this role demands exceptional attention to detail and strong organisational skills. You will be responsible for managing the client’s centralised ticketing system for both planned and reactive works. A genuine passion for customer service and a commitment to delivering a 5-star experience are essential. The ideal candidate will bring enthusiasm, a solid understanding of Facilities Services, and a strong ability to work collaboratively within a team. Excellent coordination, time management, and problem-solving skills are fundamental requirements for success in this role **Key Responsibilities:** * Monitor and Manage Virtual Tools * Regularly check the ticketing systems and relevant communication channels for new requests or updates * First Response & Ticket Allocation * Provide initial responses to all employee requests * Allocate tickets to the appropriate local teams (e.g. Hard & Soft Services) * Ensure notifications are sent to the relevant team via email or instant messaging * Administrative Support * Complete ad hoc administrative tasks as required & provide support to the associate manager * Support routine monthly admin duties to ensure smooth operation * Team