Jll
WorkspaceExperienceAmbassador
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Workspace Experience Ambassador at Jll. Skills: Customer experience, Event management, Community development. Deliver exceptional customer experience. Create a welcoming atmosphere”
What You'll Achieve.
Increase service levels; Enhance key touch points
Industry & Context.
Deliver effective solutions; Think quickly; Think calmly
Flexible to work in shifts, Occasionally out of hours
What They're Looking For.
Must Have
2+ years of relevant experience in customer service, events, sales, or related industries, Proficient computer skills such as MS office and email etiquette, Excellent communication skills (both verbal and written), Good negotiation skills, Good coordination capability, Good networking capability
Nice to Have
Prior experience in co-working, Prior experience in corporate real estate, Prior experience in start-up experience
What You'll Do.
Deliver exceptional customer experience
Create a welcoming atmosphere
Support client's App by updating information
Update information for digitalized customer experience
Manage content management
Manage system uploading
Take ownership of digitalized services
Support clients within the workplace
Maintain the space at a high standard
Support Content Screen management
Build relationships with key stakeholders
Encourage interaction between colleagues
Drive and develop the community
Organise engaging events
Organise popular events
Understand the needs of the business
Create a culture of community well-being
Support and guide clients
Build a professional rapport
Build a friendly rapport
Enhance the customer experience
Support the Future of Work project
Support daily operations
Take care of maintenance
Manage opening the space
Manage closing the space
Manage booking systems
Work with facilities Management team
Create a collaborative environment
Promote Future of Work behaviours
Drive community engagement
Deliver effective solutions
Understand what makes a difference
Promote Workplace technology
Encourage client to use online reporting
Engage with CS via workplace apps
Oversee behaviours in the workplace
Oversee etiquettes in the workplace
Communicate with teams
Support with Facilities Management Engagement Events
Lead Office Experience Survey
Encourage proactive communication
Prepare survey results
Present survey results
Create posters for events
Create communication materials for events
Create event collateral
Create promotion materials for events
Engage with the online community
How You'll Work.
Team & Collaboration
Interaction between colleagues; Community engagement between colleagues; Work with facilities Management team; Engage with CS via workplace apps; Communicate with teams
Communication Scope
Verbal communication; Written communication
Process & Methodology
Event management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** * Deliver an exceptional customer experience to our client * Create a welcoming, first-class atmosphere for client and visitors. * Support the client’s App by updating the latest information for a digitalized customer experience with content management and system uploading. * Take ownership of digitalized services that support client within the workplace. * Maintain the space at a high standard and support way finding and Content Screen management for collaboration and common area across scattered business partners and functions. * Build relationships with key stakeholders & encourage interaction between colleagues. * Drive and develop the community by organising engaging, popular events. * Understand the needs of the business or businesses you support * Create a culture of community well-being, supporting and guiding client through the challenges & opportunities of the new workplace environment **Operations:** * Welcome visitors, greet users, and build a professional and friendly rapport with client of the open workspace * Enhance the customer experience in the workplace with supporting the Future of Work (FOW) project for Business Units. * Support daily operations, taking care of everything from small-scale maintenance to opening or closing the space, ownership of booking systems and work together with the facilities Management team on overall facilities management * Create a coll
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