Service Stream
Utilities
WorksCoordinator
Neural analysis suggests this role is
optimal for Entry candidates.
“Works Coordinator at Service Stream. Skills: scheduling, coordination, resource planning, stakeholder management. Plan, schedule, and adjust daily work activities. Allocate jobs efficiently based on location, priority, skill set”
What You'll Achieve.
Ensure all scheduled works meet client service level agreements (SLAs) and operational targets; Ensure all invoicing data is accurate, validated, and submitted within required time frames; Ensure all work performed is in accordance with contractual requirements to company standards and to the satisfaction of the client
Industry & Context.
focus on problem solving
What They're Looking For.
Must Have
Minimum 12 months in a scheduling, workforce coordination, or operations support roles, Competencies in MS Office Suite: Word & Outlook is essential, proficiency in Microsoft Excel (data entry, tracking, and basic analysis), Experience working with enterprise systems (SAP or similar ERP systems), Excellent organisational, time management and administration skills, High level attention to detail and proactively meet deadlines, Familiarity with scheduling/dispatch systems or workforce management tools
Nice to Have
Basic technical knowledge of electrical metering work is an advantage, Knowledge of energy network operations is an advantage but not essential
What You'll Do.
and adjust daily work activities
Allocate jobs efficiently based on location
Monitor work progress and make real-time adjustments
Ensure scheduled works meet client service level agreements
Maintain accurate scheduling records
Perform high-volume data entry and updates
Generate and process invoices using SAP
Prepare and maintain monthly forecasts
Analyse scheduling and performance data
Lead initiatives to streamline complex workflows
Ensure all work performed is in accordance with contractual requirements
How You'll Work.
Team & Collaboration
Point of contact between field staff, internal teams, and client representatives; Communicate schedule updates, conflicts, change and risks to relevant stake holders
Communication Scope
Communicate schedule updates, conflicts, change and risks to relevant stake holders
Full Job Description
# **Primary Location** VIC - Melbourne - 655 Collins St # **Job Description Summary** An exciting opportunity has arisen for a Works Coordinator to join Service Stream’s Utilities in our growing Network Services sub-division # **About the Role** Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing company. **Nature of position:** Permanent, Full Time **Location:** Melbourne, VIC **Reporting Line:** Scheduling and Performance Manager **Key Responsibilities** * Plan, schedule, and adjust daily work activities for a team of field-based metering technicians * Allocate jobs efficiently based on geographic location, priority, skill set, and resource availability * Monitor work progress throughout the day and make real-time adjustments to schedules as required * Ensure all scheduled works meet client service level agreements (SLAs) and operational targets * Maintain accurate and up-to-date scheduling records across internal systems and client platforms * Perform high-volume data entry and updates in Excel and relevant client systems * Point of contact between field staff, internal teams, and client representatives * Communicate schedule updates, conflicts, change and risks to relevant stake holders * Generate and process invoices using SAP in line with completed work and contractual requirements * Ensure all invoicing data is accurate, validated, and submitted within required time frames * Prepare and maintain monthly forecasts based on planned versus actual completion rates * Analyse scheduling and performance data to identify trends, gaps, and improvement opportunities * Lead initiatives to streamline complex workflows, driving efficiency and continuous operational improvement * Ensure all work performed is in accordance with contractual requirements to company standards and to the satisfaction of the client * Undertake and complete any other duties as requested by the Scheduling & Performance Manager * Strong focus on problem
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