WorksCoordinator

# **Primary Location** TAS - Mornington - Jannah Court # **Job Description Summary** Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing Network Services sub-division. # **About the Role** Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing company. **Nature of position:** Permanent / Full time **Location:** Mornington, TAS & Melbourne VIC **Reporting Line:** Scheduling & Performance Manager **Key Responsibilities** * Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames * Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems * Available on a rotating shift (7:30am–4:30pm) to manage inbound customer calls using client systems * Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access * Identify and consolidate data from the client in order to plan and allocate work orders * Maintain field resource leave requests to ensure adequate resourcing * Working efficiently with Service Stream and client systems and databases * Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer * Undertake and complete any other duties as requested by the Scheduling & Performance Manager & the National Manager * Strong focus on problem solving, compliance and servicing the client’s expectations **Skills and Experience** * Minimum 12 months in a Customer Service, Scheduling or Technical Support role is essential * Competencies in MS Office suite: Word, Excel, Outlook is essential * Basic technical knowledge of Electrical Metering work is an advantage * Excellent organisational and administration skills * High level attention to detail **About Us** _Service S