Believe
Artist Development
WorkplaceSupportTechnician
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“Workplace Support Technician at Believe. Skills: User Support, Incident Management, Maintenance, Infrastructure Administration. Provide essential front-line technical support to employees. Handle incident resolution (from simple to common tasks)”
What You'll Achieve.
Ensuring our 'Believers' can work effectively anywhere in the world
Industry & Context.
analytical and problem-solving mindset
Fluent in French and English
What They're Looking For.
Must Have
Proficiency in office productivity suites (Google Workspace/Microsoft 365), Foundational knowledge of network architectures and VLANs, Familiarity with Active Directory, Group Policies (GPO), and basic Identity Management
Nice to Have
Okta knowledge is a plus
What You'll Do.
Provide essential front-line technical support to employees
Handle incident resolution (from simple to common tasks)
and process support requests via phone
or our ticketing tool
Perform Level 1 & Level 2 diagnostics for hardware
and network-related issues
Resolve incidents directly or escalate complex cases to Level 3 engineers or specialized teams
Guide and train users on digital tools and best practices to improve autonomy
and deploy workstations (macOS/Windows/Linux)
Execute software updates and perform preventive maintenance on the local equipment fleet
Contribute to the accuracy of the IT asset inventory and documentation
Enforce IT security policies (antivirus compliance
and basic access management)
How You'll Work.
Team & Collaboration
Reporting to the Workplace Service Desk EMENA Lead; Escalate complex cases to Level 3 engineers or specialized teams; Connect with colleagues all over the world
Communication Scope
Excellent reporting skills to keep stakeholders informed; Ability to translate complex IT jargon into clear, user-friendly language
Full Job Description
Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe oCers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? As a member of the Workplace Service Desk Team and reporting to the Workplace Service Desk EMENA Lead, the Workplace Service Desk Technician provides essential front-line technical support to our employees. In this role, you will be the primary point of contact for IT-related issues, ensuring our "Believers" can work effectively anywhere in the world. You will handle incident resolution (from simple to common tasks), hardware deployment and basic administration ensuring all interventions align with our global IT standards and security frameworks. Key Missions 1. User Support & Incident Management * Receive, qualify, and process support requests via phone, email, or our ticketing tool. * Perform Level 1 & Level 2 diagnostics for hardware, software, and network-related issues. * Resolve incidents directly or escalate complex cases to Level 3 engineers or specialized teams. * Guide
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