Jll
WorkplaceServicesCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Workplace Services Coordinator at Jll. Skills: Client service, Operational excellence, Property management. Manage and respond to executive ticket requests. Partner with workplace services delivery team”
What You'll Achieve.
Deliver exceptional client experience; Increase level of engagement; Enhance partnership; Provide superior service delivery; Achieve performance goals; Achieve team goals; Achieve client’s goals; Exceed client expectations; Ensure compliance with service level agreements; Ensure compliance with policies; Ensure compliance with regulations; Provide flawless execution; Provide stable service delivery; Ensure timely responses; Create value for the client; Ensure flawless delivery; Provide maximum service delivery; Provide service delivery efficiencies; Ensure no privacy breach; Ensure no security incident; Ensure no disruption to client’s operations; Provide operational excellence
Industry & Context.
Problem solve; Process enhancements; Risk identification
Onsite five days a week, Ability to be on their feet for 4+ hours, Adhere to appearance policy
What They're Looking For.
Must Have
2-3 years prior relevant experience, Exceptional customer service skills, Highly collaborative, Excellent verbal and written communication skills, Excellent organizational skills, Ability to problem solve, Ability to work independently, Ability to work with diverse teams, Ability to manage multiple priorities, Ability to quickly adapt to new technology, Ability to be on their feet for 4+ hours, Technologically Proficient, Proficient in Google Suite
Nice to Have
Associates or Bachelor’s degree
What You'll Do.
Manage and respond to executive ticket requests
Partner with workplace services delivery team
Deliver top notch service to executives
Lead implementation of building readiness standards
Partner with local workplace teams
Ensure consistent executive experience
Proactively recognize building operational needs
Identify opportunities in workplace experience
Reduce friction for client’s employees
Ensure Workplace Services are executed
and influence broader team
Deliver high touch customer service
Foster a positive work culture
Support team leads in incorporating lessons learned
Incorporate best practices into standard operating procedures
Brief leadership on key local developments
Seize opportunities to play a role
Support data collection
Support data analysis
Achieve and exceed goals
Strive to continually improve Experience Service performance
Work collaboratively within the account team
Deliver Experience Services across all workstreams
Build lasting relationships with client employees
Build lasting relationships with guests
Provide intuitive service delivery
Anticipate needs or concerns
Exceed client expectations
Conduct routine walkthroughs
Conduct assessments of the workspace
Assess soft services delivery
Ensure compliance with service level agreements
Ensure compliance with policies
Ensure compliance with regulations
Provide flawless execution
Provide stable service delivery
Receive and respond to all requests or issues
Follow up with client employees
Ensure timely responses to questions
Ensure timely responses to requests
Partner with soft services providers
Establish expectation of service excellence
Reinforce expectation of service excellence
Create value for the client
Assist with client events
Ensure flawless delivery of events
Ensure flawless delivery of catering
Assist with third party vendor relationships
Assist with service partners
Provide maximum service delivery
Engage in a culture of continuous improvement
Engage in a culture of innovation
Leverage business intelligence
Participate in development of best practices
Participate in development of new tools
Adopt process re-engineering
Participate in development of process re-engineering
Identify potential risks
Escalate potential risks
Ensure no privacy breach
Ensure no security incident
Ensure no disruption to client’s operations
Provide operational excellence
Provide administrative support
How You'll Work.
Team & Collaboration
Workplace services delivery team; Local workplace teams; Broader team; Account team; Diverse teams
Communication Scope
Client engagement; Proactive communication; Verbal communication; Written communication; Executive briefings
Process & Methodology
Process management, Work order management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves -** The Workplace Services Coordinator is responsible for delivering exceptional client experience every day through enhanced ticket management, client engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Services Coordinator will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment into your day to day. ****Job Responsibilities**** * Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio * Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio * Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client’s employees * Ensure Workplace Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, r
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