WorkplaceServicesAdministrator

As the Workplace Services Administrator, you will own front-of-house operations for the Executive Suite, ensuring every visitor, caller, and employee receives a seamless, high-touch experience. Reporting to the Associate Director, Workplace Services, you will coordinate reception, switchboard, help-desk, and conferencing functions, while providing administrative support to the broader Workplace Services team and executive leadership. Acting as the primary escalation point for complex service requests, you uphold service standards, drive continuous improvement, and maintain operational readiness—even during staff absences or critical site events. Your leadership, customer-centric approach, and proficiency with scheduling and conferencing tools will keep day-to-day operations running efficiently and elevate the overall workplace experience. This role is ideal for a highly organized professional who excels in fast-paced environments and thrives on delivering outstanding service. **In this role, a typical day might include the following:** * Greeting visitors, running the Executive Suite reception desk, and handling all switchboard and help-desk inquiries * Coordinating room bookings, A/V setups, and on-site support to ensure perfect conference and meeting experiences * Serving as the customer concern point for complex service issues, swiftly resolving or routing them to appropriate parties * Providing calendar management, travel coordination, and administrative support for the Workplace Services leadership team * Assisting the Associate Director with event planning and on-site execution for executive meetings, town halls, and corporate events * Implementing and tracking process that improve efficiency, service quality, and front-of-house readiness **This job might be for you if you:** * Take pride in delivering extraordinary customer service and creating welcoming guest experiences * Excel at balancing multiple priorities and staying calm under pressure in a multifacet